Assertion: phone system's feature | /r/HasProperty | interactive voice response
Facets:
Source sentences:
text: These features include Interactive Voice Response (IVR); call monitoring to help assess employee productivity and provide training; conferencing capabilities; phone features that help agents answer and make calls from their desktops; integration to customer relationship management (CRM) systems that help capture logistics and bring up customer information to agents; and predictive dialer systems.