Assertion: xy problem | /r/HasProperty | encountered in customer service environments
Facets:
value: commonly
type: TEMPORAL
Source sentences:
text: The XY problem is commonly encountered in technical support or customer service environments where the end user has attempted to solve the problem on their own, and misunderstands the real nature of the problem, believing that their real problem X has already been solved, except for some small detail Y in their solution.