Assertion: incident | /r/HasProperty | transferred to suitable group
Facets:
value: as soon as it becomes
type: MANNER
value: within 2nd level support
type: LOCATION
Source sentences:
text: As soon as it becomes clear that 1st Level Support is not able to resolve the Incident itself or when target times for 1st level resolution are exceeded, the Incident is transferred to a suitable group within 2nd Level Support.