Assertion: incident | /r/HasProperty | resolved
Facets:
value: ideally
type: DEGREE
value: shortly
type: MANNER
Source sentences:
text: Incident closed: The incident raised is authoritatively closed once it is resolved and then the system is restored to its normal working criteria.
text: An incident is considered resolved when the technician has come up with a temporary workaround or a permanent solution for the issue.
text: A problem can cause more than one incidents which are to be resolved, preferably as soon as possible.
text: If the incident is resolved, confirm the resolution with the end user.
text: Incident closure Closing an open incident ticket once the incident has been resolved.
text: Once Incidents are resolved, 1st Level Support will formally close them.
text: The aim is to make sure that the Incident is actually resolved and that all information required to describe the Incident's life-cycle is supplied in sufficient detail.
text: Was the incident resolved?
text: - Improve the business perception of IT with the help of a professional approach, so that incidents will be resolved and reported quickly
text: The incident is resolved, the service is restored, and the customer returns to his day-to-day business.
text: After incidents are logged, they should be prioritized based on an agreed classification to ensure that incidents with the highest business impact are resolved first.
text: This section describes the incident briefly and identifies when it happened and when it was resolved, along with the impact, such as the number of requests that resulted in errors and the problem that was the root cause of the incident.
text: These events include the first report of the incident, all actions taken to resolve the issue and consequent events and the time that the incident was resolved.
text: Postmortems Our incident lifecycle ends when the incident is resolved, but that isn’t the end of our process at Atlassian.
text: Impact' is measure of the extent of the Incident and of the potential damage caused by the Incident before it can be resolved.
text: The resolved status means that the service desk has confirmed that the incident is resolved and that the user’s service has restored to the SLA levels.
text: The closed status indicates that the incident is resolved and that no further actions can be taken.
text: If the customer can work, the Incident can be resolved.
text: Postmortems are done shortly after the incident is resolved, while the context is still fresh for all responders.
text: And we just keep following this pattern until the incident is resolved.
text: If the first-level service desk agent is able to resolve the incident based on his or her own initial diagnoses and available knowledge and tools, the incident is resolved.
text: After the incident is resolved, other steps can take place before closure.
text: Ideally, incidents should be resolved before they have an impact on users!