Assertion: incident | /r/HasProperty | fault
Facets:
value: according to the itil training guidelines
type: OTHER
Source sentences:
text: In contrast, virtually everyone can talk to a user and determine if the Incident is a fault or a service request; determine which IT service, system or application is in question; and describe what the object of Investigation and Diagnosis ought to be.
text: According to the ITIL training guidelines, an incident is referred to as a failure or service degradation of an IT service or configuration item.