Assertion: donor's decision | /r/CreatedBy | the organization
Facets:
value: with respect to its overall direction
type: OTHER
Source sentences:
text: Communicating the achieved impacts on the beneficiary group; Honoring the promises—or rather, being seen to honor the promises—made to donors about how their money will be used; Being seen to exhibit good judgment, and hence communicating the rationale for decisions made by the organization with respect to its overall direction and/or the services offered to beneficiaries; Making clear the values the organization espouses—so, communicating not only the content of service provision to beneficiaries but also the style, manner, or ethos underpinning that delivery; Ensuring that communications match donor expectations with respect to content, frequency, and quality; Ensuring that the organization engages in two-way conversation, engaging donors in a dialogue about the service that they can expect as supporters of the organization and the service that will be delivered to beneficiaries; and Ensuring that donor-facing members of staff are trained in customer service procedures and have the requisite knowledge and skills to deal with inquiries effectively, promptly, and courteously.