Assertion: customer experience | /r/CapableOf | overtake product
Facets:
value: as key brand differentiators
type: MANNER
value: by 2020
type: TEMPORAL
Source sentences:
text: A Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator.
text: It has even been predicted that customer experience will overtake price and product as key brand differentiators by 2020.