Assertion: customer engagement | /r/HasProperty | new term
Facets:
value: in the customer experience world
type: LOCATION
value: relatively
type: DEGREE
Source sentences:
text: Customer engagement is a relatively new term in the Customer Experience world, but unlike survey metrics like NPS (Net Promoter Score), ACSI (American Customer Satisfaction Index), and the latest trend, CES (Customer Effort Score), customer engagement doesn't have a common and consistent definition.