Assertion: engaged customer | /r/CapableOf | address the company
Facets:
value: to influence nature
type: PURPOSE
value: to influence the value
type: PURPOSE
value: directly
type: MANNER
Source sentences:
text: Complaint-behaviour: Highly engaged customers are less likely to complain to other current or potential customers, but will address the company directly instead.
text: Even in settings where engaged customers interact with companies to influence the value and nature of what they consume, sellers don’t set demanding expectations of customers and partner with them on strategic initiatives.