Assertion: customer | /r/CapableOf | refer brand
Facets:
value: to another person
type: TRANSITIVE-OBJECT
Source sentences:
text: Organizations calculate the customer satisfaction score (CSAT), which is the average rating of a customer’s responses, the net promoter score (NPS), which indicates the probability that a customer refers a brand to another person, and the customer effort score (CES), which indicates how easy it is for a customer to do business with a firm.