Assertion: customer | /r/CapableOf | contact the company
Facets:
value: before their move date
type: TEMPORAL
Source sentences:
text: Making it easy for the Customer to contact the company, and an assurance that an answer will be given when and how promised (how many times do you have to wait to talk to someone and how often does s/he promises to call back and how often do you get a call)
text: Customers want self-service, voice, digital and social means to interact with a company and its people — and they still expect each to deliver a personalized experience.
text: For example, customers had to contact the company no earlier than ten days before their move date to provide all of the necessary details—otherwise the IT systems would not record the information.
text: A customer journey map is a diagram or several diagrams that depict the stages customers go through when interacting with a company, from buying products online to accessing customer service on the phone to airing grievances on social media.