Assertion: consumer | /r/HasProperty | unfamiliar
Facets:
value: with the arbitration process.:¶96
type: OTHER
Source sentences:
text: According to a complaint filed by Lori Swanson in 2009, one presentation by the NAF to a financial services company included a slide of quotes from unnamed customer service representatives suggesting that arbitration is more advantageous to creditors than litigation because creditors "have all the leverage" and consumers are unfamiliar with the arbitration process.:¶96