Assertion: customer | /r/CapableOf | defect to competitor
Facets:
Source sentences:
text: 60% to 80% of customers who defect to a competitor said they were satisfied or very satisfied on the survey just prior to their defection.:32
text: The technologies and strategies for crafting next best offers are evolving, but businesses that wait to exploit them will see their customers defect to competitors that take the lead.