Assertion: customer | /r/HasProperty | upset
Facets:
Source sentences:
text: That means being empathetic, actively listening, and apologizing, even when it's unclear why a customer is so upset.
text: When a customer is upset or angry—even if you didn’t do anything wrong—you can still be genuinely sorry about the way the customer feels.
text: If your customer is upset, and you want to keep them a happy customer, then remember this: it doesn’t matter whose fault it was.
text: Finally, NBOs must take into account factors such as the channel through which a customer is making contact with a business (face-to-face, on the phone, by e-mail, on the web), the reason for contact and its circumstances, and even voice volume and pitch, indicating whether the customer is calm or upset.