Assertion: customer's company | /r/CapableOf | increase their investment
Facets:
value: over the previous three years
type: TEMPORAL
value: in customer experience management
type: OTHER
Source sentences:
text: A 2009 study of over 860 corporate executives revealed that companies that had increased their investment in customer experience management over the previous three years reported higher customer referral rates and customer satisfaction (Strativity Group, 2009).