Assertion: butler's responsibility | /r/CapableOf | ensure catered
Facets:
Source sentences:
text: Responsibilities include: Property & Experience Management ● Lead a team of residential professionals in creating and maintaining a world-class residential operation with a focus on service and experience for the family and guests ● Develop and implement service standards, levels and processes to effectively manage the residential properties, including the primary family residence, a secondary Westchester property and an out-of-state vacation home, and transportation fleet (airplane and vehicles) ● Ensure synchronization and successful execution of daily household operations, meal curation, service standards, seasonal maintenance and repairs ● Manage the documentation of all policies and procedures pertaining to the operation of residential properties and related risk management ● Plan, prioritize and manage project work, including maintenance / repair, upgrading amenities, seasonal needs, etc.; synchronize with family calendar for minimum disruption ● Identify, review and negotiate terms with vendors; actively review the quality of vendor work; review invoices for accuracy; forecast other staffing needs based on scheduled work and events ● Provide management oversight of the airplane to ensure its properly stocked, staffed, cleaned, catered and prepared for travel; ensure vehicles are regularly cleaned and maintained ● Conduct meticulous reviews / spot checks of operating procedures, service levels, resolution of open issues, quality of work being done; proactively identify opportunities for continuous improvement ● Build and track household budgets; review and approve all household bills; partner with Family Office to ensure strong fiscal discipline in the residential operations ● Research and propose options to elevate experience Residential Staff Management ● Develop standards and policies for staff (schedules, attire, physical appearance, conduct) ● Design and assess workflow of staff; manage staffing schedules ● Develop and execute training for staff, including expectations, standards, processes ● Develop and execute consistent performance management process for all staff members ● Regularly meet with staff to review work, provide feedback and refine service standards ● Resolve HR issues ● Hire and terminate household staff, as necessary Project Management ● Oversee all aspects of construction and renovation projects – including partnering with architects and designers, exterior and interior design reviews, documentation on decisions made, town permitting, site visits / progress meetings, continuous budget / cost review, and issue resolution, looping in the principal when necessary ● Manage all planning for events (large parties, dinner parties and other special events), including space / venue selection, event design, menu curation, staffing / service coverage, rentals, decorating / table settings, and “run of show” responsibilities to ensure flawless execution ● Manage interior design projects, including partnering with design firms, reviewing plans, selecting options to present to the principal or review, shopping for interior décor, commissioning art, budget / cost review and successful completion of work