Assertion: service agreement | /r/HasProperty | sla
Facets:
Source sentences:
text: Service Level Agreement (SLA)
text: A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, and the remedies or penalties, if any, should the agreed-on service levels not be achieved.
text: A service-level agreement (SLA) is a commitment between a service provider and a client.
text: Definition - What does Service Level Agreement (SLA) mean?
text: A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet.
text: HHS also suggested a service level agreement (SLA) to address more specific business expectations between the CSP and its customer.
text: An operational-level agreement (OLA) defines the interdependent relationships in support of a service-level agreement (SLA).
text: It should be noted that the term Service Level Agreement (SLA) is used in many companies when discussing agreements between two internal groups, but according to the Information Technology Infrastructure Library (ITIL) framework for best practices, this type of internal contract should be called an Operational Level Agreement.
text: An operational-level agreement (OLA) defines the interdependent relationships in support of a service-level agreement (SLA).