Assertion: apology's element | /r/HasProperty | explanation
Facets:
Source sentences:
text: If you can’t include all six elements, apologies that included those two plus one of the following seemed to resonate most with study volunteers: an explanation of what went wrong, an expression of regret or a declaration of repentance.
text: The primary elements of good business and corporate apologies that speak directly to customer loyalty are: ownership/responsibility for the mistake, some meaningful compensation/restitution, and an explanation of how the problem will be fixed to avoid any future recurrence.