Assertion: service desk analyst | /r/HasProperty | responsible for providing first level support
Facets:
value: through handling incoming queries
type: MANNER
value: primarily
type: DEGREE
Source sentences:
text: Service desk analysts are primarily responsible for providing first level support through handling incoming queries and help requests from end users, either via email or over the phone, using request fulfillment and incident management processes, in line with service desk objectives.