Assertion: service blueprint | /r/HasProperty | useful
Facets:
Source sentences:
text: Lovelock, Patterson, and Walker (2001) suggest that the service blueprint may also be useful for specifying the level of variation from standards that would be tolerated at each step of the process without affecting customers' perceptions of quality and timeliness.
text: Service blueprints are useful when:
text: Service blueprints can only be useful if they can be interpreted and implemented.