  Usually, managers or technical leaders in software projects assign issues
manually. This task may become more complex as more detailed is the issue
description. This complexity can also make the process more prone to errors
(misassignments) and time-consuming. In the literature, many studies aim to
address this problem by using machine learning strategies. Although there is no
specific solution that works for all companies, experience reports are useful
to guide the choices in industrial auto-assignment projects. This paper
presents an industrial initiative conducted in a global electronics company
that aims to minimize the time spent and the errors that can arise in the issue
assignment process. As main contributions, we present a literature review, an
industrial report comparing different algorithms, and lessons learned during
the project.
