  This study is directed towards highlighting tensions of incoming and outgoing
vendors during outsourcing in a near-shore context. Incoming-and-outgoing of
vendors generate a complex form of relationship in which the participating
organizations cooperate and compete simultaneously. It is of great importance
to develop knowledge about this kind of relationship typically in the current
GSE-related multi-sourcing environment. We carried out a longitudinal case
study and utilized data from the 'Novopay' project, which is available in the
public domain. This project involved an outgoing New Zealand based vendor and
incoming Australian based vendor. The results show that the demand for the same
human resources, dependency upon cooperation and collaboration between vendors,
reliance on each other system's configurations and utilizing similar strategies
by the client, which worked for the previous vendor, generated a set of
tensions which needed to be continuously managed throughout the project.
