  The inclusion of e-tutoring programs to support secondary school students is
an international practice that is reinforced by both the education policies of
the Ministries of Education and the potential of technology. The operation and
management of the relevant programs is a challenging process, as the goal is to
effectively support students and improve their learning. In the present work,
the management approach of an e-tutoring program that operates from the school
year 2012-2013 is presented. The approach includes a) the presentation of the
processes through which the e-tutoring program is carried out, b) the
information systems for monitoring the progress of its operation, such as
students' participation, the duration of their participation, their learning
needs, the correlation with their performance and c) the etutors' training
procedures. In addition, practices are emerging that offer a comprehensive
monitoring framework, which favors the proper functioning and further
development, as well as the increasing participation of students.
