  The Web technology provides healthcare providers the ability to broaden their
services beyond the usual practices, and thus provides a particular
advantageous environment to achieve complex e-health goals. This paper
discusses how a Web 2.0 application will help healthcare provider to extend and
enhance their services by involving and empowering their customers.Web 2.0
referes to the next generations of Web technology that empowers users to
generate contents over Internet. The Web 2.0 also refers to the Web as a
platform to perform any task online. The Web 2.0 allows customers to have
greater control of information flow from interactions between healthcare
providers with its customers and among customers themselves. The study employed
quantitative methods to depict expectations of customers in Indonesia towards
healthcare services that can offer empowerment and social media and sharing.
The questionnaires were fairly distributed to the groups of healthcare staffs
and customers (patients) who regularly visit healthcare centres. The survey
revealed that features of Web 2.0 in e-health services such as consultation
online, sharing in social networks, empowerment in detailing personal health
records are highly appreciated by customers. Regardless of the limitations of
the survey, the public has responded with a great support for the capabilities
of Web 2.0 listed from the questionnaires. The findings provide initial ideas
and recommendation for a future direction of prototype of social networks in
e-health services.
