  Binary "YES-NO" notions of process compliance are not very helpful to
managers for assessing the operational performance of their company because a
large number of cases fall in the grey area of partial compliance. Hence, it is
necessary to have ways to quantify partial compliance in terms of metrics and
be able to classify actual cases by assigning a numeric value of compliance to
them. In this paper, we formulate an evaluation framework to quantify the level
of compliance of business processes across different levels of abstraction
(such as task,trace and process level) and across multiple dimensions of each
task (such as temporal, monetary, role-, data-, and quality-related) to provide
managers more useful information about their operations and to help them
improve their decision making processes. Our approach can also add social value
by making social services provided by local, state and federal governments more
flexible and improving the lives of citizens.
