  The easiness, speed, accuracy, security are the four main indicators of
information quality that may be of concern to people for accessing information
in a public institution dashboard system. To find out whether the data
displayed on the system is easily understood by the users, an empirical
evaluation study may indispensable to be performed. Evaluating user experience
is one way to know whether a system is in accordance with user needs or not,
whether related to data, interfaces or system performance. This study assessed
user experiences based on the product pyramid and its development process in
the case of a public dashboard system in a public institution in Indonesia. The
empirical experiment was conducted with about 15 participants using a scenario
that were deliberately designed and then gave answers to the single ease
question (SEQ) and the system usability scale (SUS). The results show that SEQ
measurement results obtained value of almost 5.7 which indicates that the
application measurement results have an easy level. The SUS results demonstrate
that the system was in the acceptable category with the value of around 81.3.
Although findings of the study might not contribute theoretically, the findings
may demonstrate a practical consideration for the stakeholders, in terms of the
next system development stage.
