  Quality of website design is one of the influential factors of website
success. How the design helps the users using effectively and efficiently
website and satisfied at the end of the use. However, it is a common tendency
that websites are designed based on the developer's perspectives and lack
considering user importance. Thus, the degree of website usability tends to be
low according to user perceptions. This study purposed to understand the user
experiences using an institutional repository (IR) website in a public
university in Indonesia. The research was performed based on usability testing
framework as the usability testing method. About 12 participants were purposely
involved concerning their key informant characteristics. Following three
empirical data collection techniques (i.e., query technique, formal experiment,
and thinking aloud), both descriptive analysis using usability scale matric and
content analysis using qualitative data analysis (QDA) Miner Lite software were
used in the data analysis stage. Lastly, several visual design recommendations
were then proposed at the end of the study. In terms of a case study, besides
the practical recommendations which may contextually useful for the next
website development; the clarity of the research design may also help scholars
how to combine more than one usability testing technique within a
multi-technique study design.
