  Cyber-Physical-Social Systems (CPSS) performance for industry 4.0 is highly
context-dependent, where three design areas arise: the artifact itself, the
human-agent collaboration, and the organizational settings. Current HF&E tools
are limited to conceptualize and anticipate future human-agent work situations
with a fine-grained perspective. This paper explores how rich in-sights from
work analysis can be translated into formative design patterns that provide
finer guidance in conceptualizing the human-agent collaboration and the
organizational settings. The current manual work content elicited is
disaggregated into functional requirements. Each function is then scrutinized
by a multidisciplinary design team that decides its feasibility and nature
(autonomy function, human function, or hybrid function). By doing so, we
uncover the technical capabilities of the CPSS in comparison with
subject-matter experts` work activity. We called this concept technological
coverage. The framework thereof allows close collaboration with design
stakeholders to define detailed HAT configurations. We then imagined joint
activity scenarios based on end-users work activity, the technological
capabilities, and the interaction requirements to perform the work. We use a
study on technological innovation in the aircraft maintenance domain to
illustrate the framework`s early phases
