  Although many BPs involve critical activities that demand high-quality
information for their successful enactment, most available BP approaches focus
mainly on control-flow, and either ignore the Information Quality (IQ)
perspective or consider it as a mere technical issue, instead of a social and
organizational one. This leaves a BP subject to different types of social and
organizational IQ vulnerabilities that may negatively impact, or even abort the
BP enactment. To tackle this problem, a Socio-Technical BP (STBP), namely a
Workflow-net with Actors (WFA-net) has been developed. WFA-net allows for
capturing IQ requirements in their social and organizational context. This
paper reports on the experience gained, findings and lessons learned while
developing the WFA-net.
