  Since the education sector is associated with highly dynamic business
environments which are controlled and maintained by information systems, recent
technological advancements and the increasing pace of adopting artificial
intelligence (AI) technologies constitute a need to identify and analyze the
issues regarding their implementation in education sector. However, a study of
the contemporary literature reveled that relatively little research has been
undertaken in this area. To fill this void, we have identified the benefits and
challenges of implementing artificial intelligence in the education sector,
preceded by a short discussion on the concepts of AI and its evolution over
time. Moreover, we have also reviewed modern AI technologies for learners and
educators, currently available on the software market, evaluating their
usefulness. Last but not least, we have developed a strategy implementation
model, described by a five-stage, generic process, along with the corresponding
configuration guide. To verify and validate their design, we separately
developed three implementation strategies for three different higher education
organizations. We believe that the obtained results will contribute to better
understanding the specificities of AI systems, services and tools, and
afterwards pave a smooth way in their implementation.
