Occupation: Customer Service Representatives
Task: Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Scale: Frequency of Task (Categories 1-7)
Category: 1
Value: 0.06 (N=95)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 2
Value: 2.15 (N=95)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 3
Value: 1.83 (N=95)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 4
Value: 5.14 (N=95)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 5
Value: 32.18 (N=95)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 6
Value: 12.32 (N=95)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 7
Value: 46.32 (N=95)
Source: Incumbent, 07/2013

Scale: Importance
Value: 4.52 (N=97)
Source: Incumbent, 07/2013

Scale: Relevance of Task
Value: 99.19 (N=100)
Source: Incumbent, 07/2013