Occupation: Customer Service Representatives
Task: Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Scale: Frequency of Task (Categories 1-7)
Category: 1
Value: 4.57 (N=93)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 2
Value: 12.18 (N=93)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 3
Value: 7.28 (N=93)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 4
Value: 4.22 (N=93)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 5
Value: 30.1 (N=93)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 6
Value: 16.42 (N=93)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 7
Value: 25.23 (N=93)
Source: Incumbent, 07/2013

Scale: Importance
Value: 4.13 (N=94)
Source: Incumbent, 07/2013

Scale: Relevance of Task
Value: 89.19 (N=101)
Source: Incumbent, 07/2013