Occupation: Customer Service Representatives
Task: Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Scale: Frequency of Task (Categories 1-7)
Category: 1
Value: 7.86 (N=40)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 2
Value: 3.11 (N=40)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 3
Value: 8.24 (N=40)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 4
Value: 7.85 (N=40)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 5
Value: 36.73 (N=40)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 6
Value: 15.59 (N=40)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 7
Value: 20.61 (N=40)
Source: Incumbent, 07/2013

Scale: Importance
Value: 3.52 (N=38)
Source: Incumbent, 07/2013

Scale: Relevance of Task
Value: 33.68 (N=100)
Source: Incumbent, 07/2013