Occupation: Correspondence Clerks
Task: Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.

Scale: Frequency of Task (Categories 1-7)
Category: 1
Value: 34.28 (N=60)
Source: Incumbent, 12/2006

Scale: Frequency of Task (Categories 1-7)
Category: 2
Value: 1.55 (N=60)
Source: Incumbent, 12/2006

Scale: Frequency of Task (Categories 1-7)
Category: 3
Value: 0.59 (N=60)
Source: Incumbent, 12/2006

Scale: Frequency of Task (Categories 1-7)
Category: 4
Value: 17.39 (N=60)
Source: Incumbent, 12/2006

Scale: Frequency of Task (Categories 1-7)
Category: 5
Value: 23.83 (N=60)
Source: Incumbent, 12/2006

Scale: Frequency of Task (Categories 1-7)
Category: 6
Value: 7.67 (N=60)
Source: Incumbent, 12/2006

Scale: Frequency of Task (Categories 1-7)
Category: 7
Value: 14.69 (N=60)
Source: Incumbent, 12/2006

Scale: Importance
Value: 3.17 (N=60)
Source: Incumbent, 12/2006

Scale: Relevance of Task
Value: 88.98 (N=74)
Source: Incumbent, 12/2006