Occupation: First-Line Supervisors of Office and Administrative Support Workers
Task: Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Scale: Frequency of Task (Categories 1-7)
Category: 1
Value: 0.02 (N=111)
Source: Incumbent, 07/2015

Scale: Frequency of Task (Categories 1-7)
Category: 2
Value: 10.44 (N=111)
Source: Incumbent, 07/2015

Scale: Frequency of Task (Categories 1-7)
Category: 3
Value: 10.68 (N=111)
Source: Incumbent, 07/2015

Scale: Frequency of Task (Categories 1-7)
Category: 4
Value: 16.97 (N=111)
Source: Incumbent, 07/2015

Scale: Frequency of Task (Categories 1-7)
Category: 5
Value: 43.46 (N=111)
Source: Incumbent, 07/2015

Scale: Frequency of Task (Categories 1-7)
Category: 6
Value: 11.4 (N=111)
Source: Incumbent, 07/2015

Scale: Frequency of Task (Categories 1-7)
Category: 7
Value: 7.02 (N=111)
Source: Incumbent, 07/2015

Scale: Importance
Value: 4.34 (N=111)
Source: Incumbent, 07/2015

Scale: Relevance of Task
Value: 88.28 (N=127)
Source: Incumbent, 07/2015