Occupation: Customer Service Representatives
Task: Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Scale: Frequency of Task (Categories 1-7)
Category: 1
Value: 13.17 (N=48)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 2
Value: 7.4 (N=48)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 3
Value: 7.55 (N=48)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 4
Value: 14.67 (N=48)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 5
Value: 20.46 (N=48)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 6
Value: 20.68 (N=48)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 7
Value: 16.07 (N=48)
Source: Incumbent, 07/2013

Scale: Importance
Value: 3.72 (N=47)
Source: Incumbent, 07/2013

Scale: Relevance of Task
Value: 51.91 (N=99)
Source: Incumbent, 07/2013