Occupation: Telephone Operators
Task: Monitor automated systems for placing collect calls and intervene for a callers needing assistance.

Scale: Frequency of Task (Categories 1-7)
Category: 1
Value: 5.67 (N=37)
Source: Incumbent, 06/2007

Scale: Frequency of Task (Categories 1-7)
Category: 2
Value: 0 (N=37)
Source: Incumbent, 06/2007

Scale: Frequency of Task (Categories 1-7)
Category: 3
Value: 0 (N=37)
Source: Incumbent, 06/2007

Scale: Frequency of Task (Categories 1-7)
Category: 4
Value: 12.23 (N=37)
Source: Incumbent, 06/2007

Scale: Frequency of Task (Categories 1-7)
Category: 5
Value: 10.61 (N=37)
Source: Incumbent, 06/2007

Scale: Frequency of Task (Categories 1-7)
Category: 6
Value: 31.19 (N=37)
Source: Incumbent, 06/2007

Scale: Frequency of Task (Categories 1-7)
Category: 7
Value: 40.3 (N=37)
Source: Incumbent, 06/2007

Scale: Importance
Value: 4.39 (N=39)
Source: Incumbent, 06/2007

Scale: Relevance of Task
Value: 25.69 (N=99)
Source: Incumbent, 06/2007