Occupation: Telephone Operators
Task: Provide assistance for customers with special billing requests.

Scale: Frequency of Task (Categories 1-7)
Category: 1
Value: 0 (N=56)
Source: Incumbent, 06/2007

Scale: Frequency of Task (Categories 1-7)
Category: 2
Value: 1.83 (N=56)
Source: Incumbent, 06/2007

Scale: Frequency of Task (Categories 1-7)
Category: 3
Value: 0.13 (N=56)
Source: Incumbent, 06/2007

Scale: Frequency of Task (Categories 1-7)
Category: 4
Value: 9.61 (N=56)
Source: Incumbent, 06/2007

Scale: Frequency of Task (Categories 1-7)
Category: 5
Value: 30.47 (N=56)
Source: Incumbent, 06/2007

Scale: Frequency of Task (Categories 1-7)
Category: 6
Value: 23.5 (N=56)
Source: Incumbent, 06/2007

Scale: Frequency of Task (Categories 1-7)
Category: 7
Value: 34.46 (N=56)
Source: Incumbent, 06/2007

Scale: Importance
Value: 4.46 (N=57)
Source: Incumbent, 06/2007

Scale: Relevance of Task
Value: 45.25 (N=98)
Source: Incumbent, 06/2007