Occupation: Receptionists and Information Clerks
Task: Hear and resolve complaints from customers or the public.

Scale: Frequency of Task (Categories 1-7)
Category: 1
Value: 2.06 (N=130)
Source: Incumbent, 07/2014

Scale: Frequency of Task (Categories 1-7)
Category: 2
Value: 6.29 (N=130)
Source: Incumbent, 07/2014

Scale: Frequency of Task (Categories 1-7)
Category: 3
Value: 13.34 (N=130)
Source: Incumbent, 07/2014

Scale: Frequency of Task (Categories 1-7)
Category: 4
Value: 30.16 (N=130)
Source: Incumbent, 07/2014

Scale: Frequency of Task (Categories 1-7)
Category: 5
Value: 21.5 (N=130)
Source: Incumbent, 07/2014

Scale: Frequency of Task (Categories 1-7)
Category: 6
Value: 14.37 (N=130)
Source: Incumbent, 07/2014

Scale: Frequency of Task (Categories 1-7)
Category: 7
Value: 12.27 (N=130)
Source: Incumbent, 07/2014

Scale: Importance
Value: 4.36 (N=126)
Source: Incumbent, 07/2014

Scale: Relevance of Task
Value: 97.36 (N=144)
Source: Incumbent, 07/2014