Occupation: Loan Officers
Task: Handle customer complaints and take appropriate action to resolve them.

Scale: Frequency of Task (Categories 1-7)
Category: 1
Value: 6.56 (N=93)
Source: Incumbent, 07/2011

Scale: Frequency of Task (Categories 1-7)
Category: 2
Value: 34.31 (N=93)
Source: Incumbent, 07/2011

Scale: Frequency of Task (Categories 1-7)
Category: 3
Value: 19.67 (N=93)
Source: Incumbent, 07/2011

Scale: Frequency of Task (Categories 1-7)
Category: 4
Value: 15.28 (N=93)
Source: Incumbent, 07/2011

Scale: Frequency of Task (Categories 1-7)
Category: 5
Value: 10.11 (N=93)
Source: Incumbent, 07/2011

Scale: Frequency of Task (Categories 1-7)
Category: 6
Value: 6.8 (N=93)
Source: Incumbent, 07/2011

Scale: Frequency of Task (Categories 1-7)
Category: 7
Value: 7.26 (N=93)
Source: Incumbent, 07/2011

Scale: Importance
Value: 4.36 (N=97)
Source: Incumbent, 07/2011

Scale: Relevance of Task
Value: 89.48 (N=108)
Source: Incumbent, 07/2011