Occupation: First-Line Supervisors of Office and Administrative Support Workers
Task: Resolve customer complaints or answer customers' questions regarding policies and procedures.

Scale: Frequency of Task (Categories 1-7)
Category: 1
Value: 0.15 (N=104)
Source: Incumbent, 07/2015

Scale: Frequency of Task (Categories 1-7)
Category: 2
Value: 3.19 (N=104)
Source: Incumbent, 07/2015

Scale: Frequency of Task (Categories 1-7)
Category: 3
Value: 10.99 (N=104)
Source: Incumbent, 07/2015

Scale: Frequency of Task (Categories 1-7)
Category: 4
Value: 29.56 (N=104)
Source: Incumbent, 07/2015

Scale: Frequency of Task (Categories 1-7)
Category: 5
Value: 44.66 (N=104)
Source: Incumbent, 07/2015

Scale: Frequency of Task (Categories 1-7)
Category: 6
Value: 5.41 (N=104)
Source: Incumbent, 07/2015

Scale: Frequency of Task (Categories 1-7)
Category: 7
Value: 6.05 (N=104)
Source: Incumbent, 07/2015

Scale: Importance
Value: 4.36 (N=103)
Source: Incumbent, 07/2015

Scale: Relevance of Task
Value: 87.49 (N=127)
Source: Incumbent, 07/2015