Occupation: Online Merchants
Task: Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.

Scale: Frequency of Task (Categories 1-7)
Category: 1
Value: 1.6 (N=62)
Source: Incumbent, 07/2014

Scale: Frequency of Task (Categories 1-7)
Category: 2
Value: 5.56 (N=62)
Source: Incumbent, 07/2014

Scale: Frequency of Task (Categories 1-7)
Category: 3
Value: 6.02 (N=62)
Source: Incumbent, 07/2014

Scale: Frequency of Task (Categories 1-7)
Category: 4
Value: 16.11 (N=62)
Source: Incumbent, 07/2014

Scale: Frequency of Task (Categories 1-7)
Category: 5
Value: 28.33 (N=62)
Source: Incumbent, 07/2014

Scale: Frequency of Task (Categories 1-7)
Category: 6
Value: 10.38 (N=62)
Source: Incumbent, 07/2014

Scale: Frequency of Task (Categories 1-7)
Category: 7
Value: 32.02 (N=62)
Source: Incumbent, 07/2014

Scale: Importance
Value: 4.38 (N=63)
Source: Incumbent, 07/2014

Scale: Relevance of Task
Value: 90.3 (N=74)
Source: Incumbent, 07/2014