Occupation: Bill and Account Collectors
Task: Answer customer questions regarding problems with their accounts.

Scale: Frequency of Task (Categories 1-7)
Category: 1
Value: 0 (N=139)
Source: Incumbent, 06/2009

Scale: Frequency of Task (Categories 1-7)
Category: 2
Value: 0.68 (N=139)
Source: Incumbent, 06/2009

Scale: Frequency of Task (Categories 1-7)
Category: 3
Value: 4.6 (N=139)
Source: Incumbent, 06/2009

Scale: Frequency of Task (Categories 1-7)
Category: 4
Value: 7.61 (N=139)
Source: Incumbent, 06/2009

Scale: Frequency of Task (Categories 1-7)
Category: 5
Value: 24.26 (N=139)
Source: Incumbent, 06/2009

Scale: Frequency of Task (Categories 1-7)
Category: 6
Value: 21.62 (N=139)
Source: Incumbent, 06/2009

Scale: Frequency of Task (Categories 1-7)
Category: 7
Value: 41.23 (N=139)
Source: Incumbent, 06/2009

Scale: Importance
Value: 4.48 (N=139)
Source: Incumbent, 06/2009

Scale: Relevance of Task
Value: 98.4 (N=143)
Source: Incumbent, 06/2009