Occupation: Customer Service Representatives
Task: Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Scale: Frequency of Task (Categories 1-7)
Category: 1
Value: 22.48 (N=68)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 2
Value: 24.01 (N=68)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 3
Value: 12.27 (N=68)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 4
Value: 18.74 (N=68)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 5
Value: 16.15 (N=68)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 6
Value: 2.97 (N=68)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 7
Value: 3.37 (N=68)
Source: Incumbent, 07/2013

Scale: Importance
Value: 3 (N=69)
Source: Incumbent, 07/2013

Scale: Relevance of Task
Value: 61.64 (N=101)
Source: Incumbent, 07/2013