Occupation: First-Line Supervisors of Non-Retail Sales Workers
Task: Listen to and resolve customer complaints regarding services, products, or personnel.

Scale: Frequency of Task (Categories 1-7)
Category: 1
Value: 0 (N=88)
Source: Incumbent, 07/2012

Scale: Frequency of Task (Categories 1-7)
Category: 2
Value: 9.72 (N=88)
Source: Incumbent, 07/2012

Scale: Frequency of Task (Categories 1-7)
Category: 3
Value: 29.46 (N=88)
Source: Incumbent, 07/2012

Scale: Frequency of Task (Categories 1-7)
Category: 4
Value: 29.15 (N=88)
Source: Incumbent, 07/2012

Scale: Frequency of Task (Categories 1-7)
Category: 5
Value: 29.79 (N=88)
Source: Incumbent, 07/2012

Scale: Frequency of Task (Categories 1-7)
Category: 6
Value: 1.82 (N=88)
Source: Incumbent, 07/2012

Scale: Frequency of Task (Categories 1-7)
Category: 7
Value: 0.06 (N=88)
Source: Incumbent, 07/2012

Scale: Importance
Value: 4.07 (N=87)
Source: Incumbent, 07/2012

Scale: Relevance of Task
Value: 99.09 (N=89)
Source: Incumbent, 07/2012