Occupation: First-Line Supervisors of Personal Service Workers
Task: Resolve customer complaints regarding worker performance or services rendered.

Scale: Frequency of Task (Categories 1-7)
Category: 1
Value: 1.63 (N=78)
Source: Incumbent, 07/2015

Scale: Frequency of Task (Categories 1-7)
Category: 2
Value: 12.73 (N=78)
Source: Incumbent, 07/2015

Scale: Frequency of Task (Categories 1-7)
Category: 3
Value: 20.25 (N=78)
Source: Incumbent, 07/2015

Scale: Frequency of Task (Categories 1-7)
Category: 4
Value: 18.89 (N=78)
Source: Incumbent, 07/2015

Scale: Frequency of Task (Categories 1-7)
Category: 5
Value: 31.85 (N=78)
Source: Incumbent, 07/2015

Scale: Frequency of Task (Categories 1-7)
Category: 6
Value: 8.27 (N=78)
Source: Incumbent, 07/2015

Scale: Frequency of Task (Categories 1-7)
Category: 7
Value: 6.38 (N=78)
Source: Incumbent, 07/2015

Scale: Importance
Value: 4.32 (N=78)
Source: Incumbent, 07/2015

Scale: Relevance of Task
Value: 89.12 (N=84)
Source: Incumbent, 07/2015