Occupation: Customer Service Representatives
Task: Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

Scale: Frequency of Task (Categories 1-7)
Category: 1
Value: 13.79 (N=16)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 2
Value: 17.94 (N=16)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 3
Value: 25.65 (N=16)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 4
Value: 18.64 (N=16)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 5
Value: 22.99 (N=16)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 6
Value: 0 (N=16)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 7
Value: 0.98 (N=16)
Source: Incumbent, 07/2013

Scale: Importance
Value: 3.4 (N=16)
Source: Incumbent, 07/2013

Scale: Relevance of Task
Value: 10.5 (N=100)
Source: Incumbent, 07/2013