Occupation: Customer Service Representatives
Task: Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Scale: Frequency of Task (Categories 1-7)
Category: 1
Value: 3.62 (N=80)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 2
Value: 12.3 (N=80)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 3
Value: 11.97 (N=80)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 4
Value: 11.81 (N=80)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 5
Value: 25.5 (N=80)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 6
Value: 22.9 (N=80)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 7
Value: 11.89 (N=80)
Source: Incumbent, 07/2013

Scale: Importance
Value: 3.87 (N=81)
Source: Incumbent, 07/2013

Scale: Relevance of Task
Value: 86.68 (N=101)
Source: Incumbent, 07/2013