Occupation: Customer Service Representatives
Task: Check to ensure that appropriate changes were made to resolve customers' problems.

Scale: Frequency of Task (Categories 1-7)
Category: 1
Value: 1.22 (N=97)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 2
Value: 6.38 (N=97)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 3
Value: 10.16 (N=97)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 4
Value: 7.57 (N=97)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 5
Value: 29.79 (N=97)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 6
Value: 16.03 (N=97)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 7
Value: 28.85 (N=97)
Source: Incumbent, 07/2013

Scale: Importance
Value: 4.18 (N=95)
Source: Incumbent, 07/2013

Scale: Relevance of Task
Value: 93.72 (N=101)
Source: Incumbent, 07/2013