Occupation: Customer Service Representatives
Task: Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Scale: Frequency of Task (Categories 1-7)
Category: 1
Value: 9.28 (N=36)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 2
Value: 27.34 (N=36)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 3
Value: 10.47 (N=36)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 4
Value: 5.3 (N=36)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 5
Value: 24.4 (N=36)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 6
Value: 18.77 (N=36)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 7
Value: 4.45 (N=36)
Source: Incumbent, 07/2013

Scale: Importance
Value: 3.21 (N=36)
Source: Incumbent, 07/2013

Scale: Relevance of Task
Value: 24.38 (N=100)
Source: Incumbent, 07/2013