Occupation: Librarians
Task: Respond to customer complaints, taking action as necessary.

Scale: Frequency of Task (Categories 1-7)
Category: 1
Value: 14.98 (N=120)
Source: Incumbent, 06/2009

Scale: Frequency of Task (Categories 1-7)
Category: 2
Value: 22.91 (N=120)
Source: Incumbent, 06/2009

Scale: Frequency of Task (Categories 1-7)
Category: 3
Value: 32.11 (N=120)
Source: Incumbent, 06/2009

Scale: Frequency of Task (Categories 1-7)
Category: 4
Value: 17.16 (N=120)
Source: Incumbent, 06/2009

Scale: Frequency of Task (Categories 1-7)
Category: 5
Value: 8.84 (N=120)
Source: Incumbent, 06/2009

Scale: Frequency of Task (Categories 1-7)
Category: 6
Value: 1.83 (N=120)
Source: Incumbent, 06/2009

Scale: Frequency of Task (Categories 1-7)
Category: 7
Value: 2.16 (N=120)
Source: Incumbent, 06/2009

Scale: Importance
Value: 3.85 (N=120)
Source: Incumbent, 06/2009

Scale: Relevance of Task
Value: 90.05 (N=133)
Source: Incumbent, 06/2009