Occupation: Customer Service Representatives
Task: Refer unresolved customer grievances to designated departments for further investigation.

Scale: Frequency of Task (Categories 1-7)
Category: 1
Value: 10.28 (N=62)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 2
Value: 5.37 (N=62)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 3
Value: 14.69 (N=62)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 4
Value: 22.69 (N=62)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 5
Value: 22.51 (N=62)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 6
Value: 15.77 (N=62)
Source: Incumbent, 07/2013

Scale: Frequency of Task (Categories 1-7)
Category: 7
Value: 8.69 (N=62)
Source: Incumbent, 07/2013

Scale: Importance
Value: 4 (N=62)
Source: Incumbent, 07/2013

Scale: Relevance of Task
Value: 52.92 (N=100)
Source: Incumbent, 07/2013