Occupation: Meter Readers, Utilities
Task: Answer customers' questions about services and charges, or direct them to customer service centers.

Scale: Frequency of Task (Categories 1-7)
Category: 1
Value: 1.57 (N=118)
Source: Incumbent, 12/2006

Scale: Frequency of Task (Categories 1-7)
Category: 2
Value: 20.14 (N=118)
Source: Incumbent, 12/2006

Scale: Frequency of Task (Categories 1-7)
Category: 3
Value: 20.96 (N=118)
Source: Incumbent, 12/2006

Scale: Frequency of Task (Categories 1-7)
Category: 4
Value: 12.95 (N=118)
Source: Incumbent, 12/2006

Scale: Frequency of Task (Categories 1-7)
Category: 5
Value: 27.95 (N=118)
Source: Incumbent, 12/2006

Scale: Frequency of Task (Categories 1-7)
Category: 6
Value: 15.8 (N=118)
Source: Incumbent, 12/2006

Scale: Frequency of Task (Categories 1-7)
Category: 7
Value: 0.63 (N=118)
Source: Incumbent, 12/2006

Scale: Importance
Value: 3.87 (N=121)
Source: Incumbent, 12/2006

Scale: Relevance of Task
Value: 97.61 (N=127)
Source: Incumbent, 12/2006