Question: what is the most important thing in customer service?
Answer: 1) Respect. The idea behind respect is that you treat others the way you would like to be treated. ... 
2) Patience. Customers with problems are going to want to talk. ... 
3) Self-Control. ... 
4) Concern. ... 
5) Attentiveness. ... 
6) Empathy. ... 
7) Flexibility. ... 
8) Communication Skills.