Question: how would you handle an angry customer in a restaurant?
Answer: 1) Assume The Customer Has A Right To Be Angry. ... 
2) Stay Calm. ... 
3) Let The Person Vent. ... 
4) Listen to The Customer. ... 
5) Don't Take It Personally. ... 
6) Speak With A Soft Tone Of Voice. ... 
7) Express Sympathy For Their Feelings. ... 
8) Smile When You Talk.