Question: what are the kpis of incident management?
Answer: MTTA (Mean time to acknowledge): ... 
MTTR (Mean time to resolution): ... 
Average Incident Response Time: ... 
Total Number of Incidents: ... 
Percentage of Incidents Resolved in a Defined Timeframe: ... 
Amount of Downtime, Percentage of Unavailability: ... 
Time Spent On-Call: ... 
Average Time Between Incidents: