Question: why is refworks not working in word?
Answer: It may take a moment or two, but the "RefWorks" tab should now appear in your Word document. If Write-n-Cite 4 is in Word's inactive add-ins list and you have updated java but the RefWorks ribbon is still not appearing; I would suggest that you try restarting your computer. Write-n-Cite is set to load at start-up.