Question: what does acw stand for in a call center?
Answer: 2. Average Talk Time (ATT) & After Call Work (ACW) & Average Handle Time(AHT) Average-Talk-Time (ATT) is the average amount of time agents talk to customers. After-Call-Work (ACW) is the average amount of time an agent takes to wrap-up a call. Average Handle Time is the combination of both ATT and ACW.