Question: what is the difference between l1 l2 and l3 support in software?
Answer: L2 Support They can perform most of your technical tasks. Since these tasks are more complex, L2 support engineers may need access to the server on the back panel (RDP, SSH, etc). ... If there are problems that L2 can't solve and deeper investigation is needed, then they usually escalate the task to the L3 engineer.