Title: How to design a Sustainable Last-Mile Delivery and Returns Business Model from E-Customers' Expectations Perspective?
Authors: Maja Kiba-Janiak, Katarzyna Cheba, Magdalena Mucowska, Leise Kelli Oliveira, Maja Piecyk, Pietro Evangelista, Günter Prockl and Jagienka Rześny-Cieplińska
Journal: Research in Transportation Business &Management
Publication type: article
DOI: 10.1016/j.rtbm.2024.101194