Spreadsheet: 2cb9be20-94ba-4b04-82fc-eaf24d5bb697
Sheet: Sheet1

VICTOR STREET SURGERY - SOUTHAMPTON SO15 5SY - PATIENT SURVEY 2012 | Unnamed: 1 | Unnamed: 2 | Unnamed: 3 | Unnamed: 4 | Unnamed: 5 | Unnamed: 6
as at 9 Feb 12
OVERALL RATING OF THE SURGERY (SUM TOTAL OF ALL QUESTIONS)
Rating | Poor | Fair | Good | Very Good | Excellent
% | 4.971181556195965 | 9.72622478386167 | 21.10951008645533 | 31.70028818443804 | 32.49279538904899
Returns | 69 | 135 | 293 | 440 | 451 | 1388
 | 69 | 135 | 293 | 440 |  | 937
ABOUT THE SURGERY
Q1 | Your level of satisfaction with the [NAME] opening hours
Rating | Poor | Fair | Good | Very Good | Excellent
% | 1.587301587301587 | 15.87301587301587 | 38.09523809523809 | 23.80952380952381 | 20.63492063492064
Returns | 1 | 10 | 24 | 15 | 13 | 63
Q2 | Ease of contacting the Surgery
Rating | Poor | Fair | Good | Very Good | Excellent
% | 13.84615384615385 | 33.84615384615385 | 23.07692307692308 | 18.46153846153846 | 10.76923076923077
Returns | 9 | 22 | 15 | 12 | 7 | 65
Q3 | Potential of seeing a doctor/nurse within 48 hours
Rating | Poor | Fair | Good | Very Good | Excellent
% | 5.797101449275362 | 13.04347826086956 | 43.47826086956522 | 18.84057971014493 | 17.39130434782609
Returns | 4 | 9 | 30 | 13 | 13 | 69
Q4 | Potential of seeing a doctor or nurse of your choice
Rating | Poor | Fair | Good | Very Good | Excellent
% | 11.29032258064516 | 24.19354838709678 | 29.03225806451613 | 20.96774193548387 | 14.51612903225806
Returns | 7 | 15 | 18 | 13 | 9 | 62
Q5 | Satisfaction with the way your appointment booking was
 | made with the [NAME] by either phone or at reception
Rating | Poor | Fair | Good | Very Good | Excellent
% | 3.03030303030303 | 16.66666666666667 | 37.87878787878788 | 24.24242424242424 | 18.18181818181818
Returns | 2 | 11 | 25 | 16 | 12 | 66
Q6 | Opportunity of speaking to a doctor/nurse on the telephone
 | when necessary
Rating | Poor | Fair | Good | Very Good | Excellent
% | 12 | 8 | 30 | 36 | 14
Returns | 6 | 4 | 15 | 18 | 7 | 50
Q7 | Information provided by the [NAME] on the services available
 | (e.g. ability to book appointments six weeks in advance,
 | health issues, clinics available, Saturday clinics etc)
Rating | Poor | Fair | Good | Very Good | Excellent
% | 15.78947368421053 | 22.80701754385965 | 26.31578947368421 | 21.05263157894737 | 14.03508771929824
Returns | 9 | 13 | 15 | 12 | 8 | 57
Q8 | Length of time waiting in the [NAME] for your appointment
 | (was I made aware of any delays in seeing a GP/Nurse?)
Rating | Poor | Fair | Good | Very Good | Excellent
% | 6.557377049180328 | 18.0327868852459 | 27.8688524590164 | 32.78688524590164 | 14.75409836065574
Returns | 4 | 11 | 17 | 20 | 9 | 61
Q9 | Comfort and cleanliness level of the waiting areas
Rating | Poor | Fair | Good | Very Good | Excellent
% | 3.278688524590164 | 9.836065573770492 | 42.62295081967213 | 16.39344262295082 | 27.8688524590164
Returns | 2 | 6 | 26 | 10 | 17 | 61
ABOUT THE DOCTOR/NURSE
Q10 | The warmth of the doctors/nurse greeting to me has been….
Rating | Poor | Fair | Good | Very Good | Excellent
% | 1.515151515151515 | 0 | 7.575757575757576 | 36.36363636363637 | 54.54545454545455
Returns | 1 | 0 | 5 | 24 | 36 | 66
Q11 | On the visit I would rate the doctor(s)/nurse(s) ability
 | to really listen to me has been…
Rating | Poor | Fair | Good | Very Good | Excellent
% | 1.492537313432836 | 0 | 5.970149253731344 | 43.28358208955224 | 49.25373134328358
Returns | 1 | 0 | 4 | 29 | 33 | 67
Q12 | The doctors/nurse(s) explanation of things to me has been…
Rating | Poor | Fair | Good | Very Good | Excellent
% | 3.03030303030303 | 0 | 9.090909090909092 | 45.45454545454545 | 42.42424242424242
Returns | 2 | 0 | 6 | 30 | 28 | 66
Q13 | The extent to which I felt reassured by the doctor(s)/nurse(s)
 | has been…
Rating | Poor | Fair | Good | Very Good | Excellent
% | 1.538461538461539 | 1.538461538461539 | 7.692307692307693 | 49.23076923076923 | 40
Returns | 1 | 1 | 5 | 32 | 26 | 65
Q14 | My confidence in the doctor(s)/nurse(s) ability is…
Rating | Poor | Fair | Good | Very Good | Excellent
% | 1.538461538461539 | 1.538461538461539 | 4.615384615384615 | 46.15384615384615 | 46.15384615384615
Returns | 1 | 1 | 3 | 30 | 30 | 65
Q15 | The opportunity the doctor(s)/nurse(s) gave me to
 | express my concerns or fears have been..
Rating | Poor | Fair | Good | Very Good | Excellent
% | 3.076923076923077 | 1.538461538461539 | 9.23076923076923 | 44.61538461538461 | 41.53846153846154
Returns | 2 | 1 | 6 | 29 | 27 | 65
Q16 | The respect shown to me by the doctor(s)/nurse(s) has been…
Rating | Poor | Fair | Good | Very Good | Excellent
% | 3.125 | 0 | 9.375 | 35.9375 | 51.5625
Returns | 2 | 0 | 6 | 23 | 33 | 64
Q17 | The amount of time given to me for my appointment has been
 | (most appointments are for 10 minutes but extra time can be booked in advance)
Rating | Poor | Fair | Good | Very Good | Excellent
% | 1.612903225806452 | 8.064516129032258 | 17.74193548387097 | 32.25806451612903 | 40.32258064516129
Returns | 1 | 5 | 11 | 20 | 25 | 62
Q18 | My overall satisfaction with the visit to the doctor(s)/nurse(s)
 | has been …
Rating | Poor | Fair | Good | Very Good | Excellent
% | 1.587301587301587 | 4.761904761904762 | 9.523809523809524 | 42.85714285714285 | 41.26984126984127
Returns | 1 | 3 | 6 | 27 | 26 | 63
Q19 | I would rate the service by the doctor(s)/nurse(s) has been…
Rating | Poor | Fair | Good | Very Good | Excellent
% | 1.724137931034483 | 0 | 13.79310344827586 | 36.20689655172414 | 48.27586206896552
Returns | 1 | 0 | 8 | 21 | 28 | 58
ABOUT THE STAFF
Q20 | The manner in which you were treated by reception staff
Rating | Poor | Fair | Good | Very Good | Excellent
% | 4.838709677419355 | 9.67741935483871 | 22.58064516129032 | 30.64516129032258 | 32.25806451612903
Returns | 3 | 6 | 14 | 19 | 20 | 62
[NAME] | Respect shown for your privacy and confidentiality
Rating | Poor | Fair | Good | Very Good | Excellent
% | 3.174603174603174 | 4.761904761904762 | 23.80952380952381 | 38.09523809523809 | 30.15873015873016
Returns | 2 | 3 | 15 | 24 | 19 | 63
FINALLY
Q22 | The opportunity for making compliments or complaints
 | about the [NAME]..
Rating | Poor | Fair | Good | Very Good | Excellent
% | 11.11111111111111 | 14.81481481481481 | 24.07407407407407 | 25.92592592592593 | 24.07407407407407
Returns | 6 | 8 | 13 | 14 | 13 | 54
[NAME] | Overall how would you rate the service you received from the [NAME]…
Rating | Poor | Fair | Good | Very Good | Excellent
% | 3.333333333333333 | 10 | 18.33333333333333 | 35 | 33.33333333333334
Returns | 2 | 6 | 11 | 21 | 20 | 60
STATS
Returns | 51 | After6weeks | Male/Female
Age Groups |  |  | Male | 15
Under 25 | 1 |  | Female | 35
25-59 | 19 |  |  | 50
60+ | 30
 | 50
Years at the Surgery
Fewer than 5 years |  | 5
5-10 Years |  | 3
More than 10 Years |  | 41
 |  | 49
 |  |  |  | END