Spreadsheet: 2a915e99-f14e-488d-917a-bc36a3f6fa1a
Sheet: Sheet1

Manufacturing | Unnamed: 1 | Unnamed: 2 | Unnamed: 3 | Unnamed: 4 | Unnamed: 5
Pathway: Quality Assurance
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
MNPD01.01 | Communications | #6: Workplace Communications | Communicate with co-workers and/or external customers to ensure production meets business requirements. | Use speaking and presentation skills to effectively communicate safety, training, and job-specific needs. | Ensure that safety issues are understood and safety practices are being used.
 |  |  |  |  | Explain the significance of on-the-job issues and concerns being discussed and quickly resolved.
 |  |  |  |  | Identify current and future training issues in a timely way.
 |  |  |  |  | Verify that communication shows knowledge of both customer and business needs.
 |  |  |  |  | Be clear and relevant with communications related to safety, training, and job-specific needs.
 |  |  |  |  | Communicate in a timely and accurate manner to the correct parties.
 |  |  |  |  | Evaluate, track, and report back safety, training, and job-specific issues to original communicator.
 |  |  |  |  | Track and document communications related to safety, training, and job-specific needs.
 |  |  |  | Be timely and accurate in communicating material specifications and delivery schedules. | Make sure that communication reflects knowledge of material specifications.
 |  |  |  |  | Communicate delivery schedules clearly.
 |  |  |  |  | Make sure that communication shows knowledge of both customer and business needs.
 |  |  |  |  | Make sure that communication is clear and relevant to material and delivery issues.
 |  |  |  |  | Communicate in a timely and accurate manner to the correct parties.
 |  |  |  |  | Evaluate, track, and report back material and delivery issues to original communicator.
 |  |  |  |  | Track and document material specifications and delivery schedules.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Communicate production requirements and product specifications. | Make sure that communication reflects knowledge of production requirements, levels, and product specifications.
 |  |  |  |  | Initiate communication to meet production requirements, product specifications, or other customer or business needs cross-functionally as required.
 |  |  |  |  | Notify all parties of production issues and problems in a timely way.
 |  |  |  |  | Make sure that communication shows knowledge of both customer and business needs.
 |  |  |  |  | Make sure that communication to production and products is clear and relevant.
 |  |  |  |  | Evaluate, track, and report production and product issues back to original communicator.
 |  |  |  |  | Track and document communications related to production requirements and product specifications as appropriate.
MNPD02.01 | Monitoring | #8: Quality Control Concepts and Techniques | Monitor production operations for product and process quality. | Track materials for quality throughout production process. | Prepare detailed quality instructions for each operation.
 |  |  |  |  | Record accurate information about material quality at each operation.
 |  |  |  |  | Communicate quality information to all appropriate parties.
 |  |  |  |  | Maintain accurate records of material movement necessary to ensure quality and traceability.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Check product sample for quality at each state of production. | Monitor sample results to ensure they comply with specifications.
 |  |  |  |  | Promptly report samples that do not conform to specification.
 |  |  |  |  | Keep records of quality results as required by procedures or work instructions.
 |  |  |  |  | Label and document samples that do not conform to standards.
 |  |  |  |  | Indicate the samples that have been checked at each state.
 |  |  |  | Check that final product meets quality specifications. | Make accurate records of inspections and tests readily available.
 |  |  |  |  | Communicate approval and rejection results on a timely basis to appropriate parties.
 |  |  |  |  | Make sure that all product specifications have been followed.
 |  |  |  |  | Perform product audits according to defined plan.
 |  |  |  |  | Review follow-up data to ensure customer satisfaction with finished product.
 |  |  |  |  | Obtain final documentation from all departments to effectively check product against specifications.
 |  |  |  | Document quality results at each state of production process. | Fill out proper records correctly for each state of production.
 |  |  |  |  | Verify that approval and rejections are in place as required on appropriate documentation.
 |  |  |  |  | Verify that quality data meets specifications.
 |  |  |  |  | Communicate final quality results to appropriate parties.
 |  |  |  |  | Make sure that documentation is clear and complete.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
MNPD03.01 | Correcting | #8: Quality Control Concepts and Techniques | Correct the product and process to meet quality standards. | Communicate quality problems. | Review quality problems with production operators.
 |  |  |  |  | Communicate quality problems promptly to appropriate parties.
 |  |  |  |  | Use established processes to document quality problems.
 |  |  |  |  | Summarize and report defect trends to appropriate parties.
 |  |  |  | Suggest or perform corrective actions to correct quality problems. | Make minor quality issues or adjustments immediately.
 |  |  |  |  | Properly document quality issues or adjustment.
 |  |  |  |  | Write recommendations for action that are clear, concise, and supported by data.
 |  |  |  |  | Submit recommendations to the appropriate parties in a timely way.
 |  |  |  |  | Use follow-up activities indicated to verify that corrective action was taken.
 |  |  |  |  | Document product quality following corrective action.
 |  |  |  | Determine appropriate action for sub-standard product. | Promptly execute quality procedures regarding sub-standard products within the defined quality systems.
 |  |  |  |  | Document decisions regarding sub-standard products for future retrieval.
 |  |  |  |  | Process sub-standard product appropriately.
 |  |  |  |  | Distribute documentation required for customers to appropriate parties.
 |  |  |  | Record process outcomes and trends. | Maintain records on quality process to appropriate standards.
 |  |  |  |  | Use appropriate methods and standards to chart outcomes of quality processes.
 |  |  |  |  | Verify accuracy of data on quality process performance.
 |  |  |  |  | Analyze quality process performance data to identify trends.
 |  |  |  |  | Report quality process performance data to appropriate parties in a timely manner.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Identify and report performance and training issues affecting quality. | Identify performance and training issues related to quality in a timely manner.
 |  |  |  |  | Take corrective action for quality issues impacting the health or safety of workers.
 |  |  |  | Implement closed-loop corrective action. | Document evidence of corrected action in a timely manner.
 |  |  |  |  | Use the correct format to communicate change resulting from the corrective action to appropriate parties.
 |  |  |  |  | Use spot checks to verify the implementation of the corrective action.
 |  |  |  |  | Store reports properly for the specified timeframes.
 |  |  |  |  | Perform ongoing audits to optimize the outcomes of the corrective steps.
 |  |  |  |  | Examine previous documentation on similar process issues to identify possible solutions.
MNPD04.01 | Suggestions | #8: Quality Control Concepts and Techniques | Suggest and/or implement continuous improvement actions. | Analyze data to identify potential. | Apply quality tools properly to determine the source of potential quality problems.
 |  |  |  |  | Reassess process capability continuously.
 |  |  |  |  | Validate process and product measurement systems.
 |  |  |  |  | Adjust process and product measurement systems as required.
 |  |  |  |  | Report quality data to appropriate parties in a timely manner.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Monitor process capability. | Verify that processes meet manufacturer and other quality specifications.
 |  |  |  |  | Verify that processes meet company or customer capability requirements.
 |  |  |  |  | Verify that processes meets on-time delivery needs of the customer.
 |  |  |  |  | Use approved procedures to report analyzed process capability data.
 |  |  |  |  | Use results of capability studies to adjust product or process.
 |  |  |  |  | Report results of capability studies to appropriate parties.
 |  |  |  | Monitor customer satisfaction. | Use appropriate data to measure customer satisfaction.
 |  |  |  |  | Implement surveys and other customer data techniques in a timely manner.
 |  |  |  |  | Report returned goods to appropriate parties for review.
 |  |  |  |  | Include appropriate vendor certifications with customer documentation.
 |  |  |  |  | Document on-time delivery data appropriately.
 |  |  |  |  | Review field failures and product life data in a timely manner.
 |  |  |  | Measure and record product and process outcomes. | Use the proper format to record product and process outcomes within the approved timeframe.
 |  |  |  |  | Use appropriate quality analysis and statistical techniques to analyze performance.
 |  |  |  |  | Report outcomes to all appropriate parties.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Participate in making new work procedures. | Translate recommendations for continuous improvement into new work instructions.
 |  |  |  |  | Use the appropriate format to publish work instructions.
 |  |  |  |  | Use the standard procedures to distribute work instructions.
 |  |  |  |  | Discuss new work procedures or instructions with all stakeholders to ensure support for improvements.
 |  |  |  | Implement approved recommendations. | Make sure that recommendations for continuous improvement are clear, concise, and based on data trends and patterns.
 |  |  |  |  | Make recommendations in a way that draws support for process improvement.
 |  |  |  |  | Provide information to ensure that all stakeholders understand their role in process improvement changes.
 |  |  |  |  | Use documented accepted process improvements to translate into revised work processes and procedures.
 |  |  |  | Check that final product meets customer and business needs. | Verify that final test results meet customer requirements.
 |  |  |  |  | Determine if product was produced within company time and cost parameters.
 |  |  |  |  | Take action to minimize negative customer feedback on quality issues.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
MNPD05.01 | Work Teams | #7: Problem Solving and Teamwork | Coordinate work teams to produce product. | Provide training to other employees. | Provide cross-training as appropriate.
 |  |  |  |  | Assess training needs on a regular basis.
 |  |  |  |  | Identify new requirements and training issues.
 |  |  |  |  | Use varied approaches to achieve training goals.
 |  |  |  |  | Document training outcomes.
 |  |  |  | Set team goals to enhance performance. | Make goals specific, measurable, and achievable.
 |  |  |  |  | Align team goals to customer and business needs.
 |  |  |  |  | Focus team goals to meet team objectives.
 |  |  |  |  | Document team goals and share information with all parties.
 |  |  |  | Make job assignments to avail the use of the best personnel in key assignments. | Make job assignments to match the skills needed for the work to be done and to maximize the use of available skills.
 |  |  |  |  | Make job assignments to ensure that business and customer needs are met.
 |  |  |  |  | Confirm that workers are notified of assignments effectively.
 |  |  |  | Coordinate workflow with team members and other work groups. | Make sure that production schedules are met effectively.
 |  |  |  |  | Notify team members of schedule requirements in a timely way.
 |  |  |  |  | Make sure that production workflow runs efficiently.
 |  |  |  |  | Take necessary action to minimize downtime.
 |  |  |  |  | Explain the significance of relationships with others in facilitating workflow.
 |  |  |  |  | Verify that workers actively participate in meetings and problem-solving groups.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
MNPD06.01 | Quality Assurance | #9: Quality Assurance and Specifications | Produce a product to satisfy customer desires. | Conduct in-depth investigation to identify customer needs. | Meet those needs that differ between internal and external customers as well as those that both share.
 |  |  |  |  | Maintain contact with customer about the product aspects and its specifications to ensure thorough understanding of needs.
 |  |  |  |  | Review, maintain, and communicate customer needs and specifications.
 |  |  |  |  | Proactively address issues preventing customer needs from being met.
 |  |  |  | Verify that needed resources are available for the production process. | Use work orders when handling raw materials, while setting up of tools and equipment, and when scheduling workers to maximize productivity.
 |  |  |  |  | Report any discrepancies related to raw materials, tools/equipment, and workers abilities/availability properly.
 |  |  |  |  | Identify consequences of not reporting discrepancies in production.
 |  |  |  | Set up equipment for the production process. | Make proper repairs and adjustments to equipment prior to putting into service.
 |  |  |  |  | Verify that set-up meets process specifications of both internal and external customers.
 |  |  |  |  | Verify that the first piece or production meets both product specifications and production capacities.
 |  |  |  |  | Document set-up procedures to ensure repeatability.
 |  |  |  |  | Identify possible consequences resulting from failure to meet ergonomic and other relevant health, safety, and environmental standards.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Use process control data to monitor fabrication of the product. | Use process control data to indicate that the manufacturing process complies with standards.
 |  |  |  |  | Make the manufacturing process cycle time meet customer and business needs.
 |  |  |  |  | Identify possible consequences resulting from failure to perform operations safely.
 |  |  |  |  | Verify that the product meets customer specifications.
 |  |  |  |  | Complete, maintain, and forward product and process documentation to proper parties.
 |  |  |  |  | Verify that production operations comply with all health, safety, and environmental policies and procedures.
 |  |  |  | Inspect the product to verify that it meets specifications. | Verify the calibration of the testing equipment.
 |  |  |  |  | Follow the established sampling plan and inspection policies/procedures.
 |  |  |  |  | Identify product and production process that do not meet specifications promptly.
 |  |  |  |  | Complete inspection documents accurately and forward them to proper parties.
 |  |  |  |  | Follow appropriate testing/production tools and procedures.
 |  |  |  |  | Identify and communicate adjustments needed to bring the production process back into specification.
 |  |  |  |  | Make necessary adjustment in the manufacturing process in a timely manner.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Document product and process to assure formal compliance with customer requirements. | Write compliance documents legibly in the appropriate format and store them in a safe, secure place.
 |  |  |  |  | Complete compliance documentation, obtain “sign off,” and forward to the proper parties.
 |  |  |  |  | Label products for compliance and non-compliance appropriately.
 |  |  |  | Check for specified quantities and proper documentation to prepare a final product for shipping or distribution. | Package materials to meet packaging and shipping specifications (including proper labeling).
 |  |  |  |  | Complete package documentation and customer shipping instructions to accompany the product to the next destination.
 |  |  |  |  | Communicate product availability to the proper parties in a timely manner.
 |  |  |  |  | Check relevant information such as quantity, destination and packaging instructions against the work order.
 |  |  |  |  | Verify that product is correctly stored or staged for shipping.
 |  |  |  |  | Explain the significance of following all laws and regulations related to labeling, packaging, and transport.
 |  |  |  |  | Verify that material handling procedures are followed to prevent product damage.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
MNPD07.01 | Safety | #3: Employment in Manufacturing Occupations                                               #5: Safety in the Workplace | Maintain a safe and productive workplace. | Follow local, federal and company regulations to perform environmental and safety inspections. | Identify, report and monitor potential hazards in the workplace.
 |  |  |  |  | Take corrective action to correct potential hazards.
 |  |  |  |  | Review health, safety, and environmental documentation and policies thoroughly and regularly.
 |  |  |  |  | Ensure that inspections meet all relevant health, safety, and environmental laws and regulations.
 |  |  |  |  | Complete inspections according to company schedule and procedures.
 |  |  |  |  | Document inspection records and store them correctly.
 |  |  |  | Participate in emergency response teams to perform emergency drills. | Confirm that first aid training and certification on emergency and first aid procedures are complete and up-to-date.
 |  |  |  |  | Comply with company and regulatory policies and procedures to respond to emergencies.
 |  |  |  |  | Promptly document emergency drills and incidents according to company and regulatory procedures.
 |  |  |  | Identify unsafe conditions and take corrective action. | Identify, report, and document conditions presenting a threat to health, safety, and the environment.
 |  |  |  |  | Identify corrective actions.
 |  |  |  |  | Consult appropriate parties about corrective actions and promptly take corrective actions following company procedures.
 |  |  |  |  | Track and report ongoing safety concerns until corrective action is taken.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Provide safety orientation to train other employees in safe practices and emergency procedures. | Verify that all topics and procedures are covered in orientation to facilitate employee safety.
 |  |  |  |  | Observe orientation to ensure that it makes clear the need and processes for employees to raise safety concerns, ask questions, and receive additional training.
 |  |  |  |  | Use company requirements to document orientation.
 |  |  |  |  | Verify that orientation meets all relevant laws, policies, and regulations.
 |  |  |  |  | Deliver safety instruction and updates on a regular schedule.
MNPD08.01 | Quality Improvement | #10: Processes of Quality Improvement | Maintain quality and implement continuous improvement processes. | Perform periodic internal quality audit activities. | Complete all audit forms correctly in a timely manner.
 |  |  |  |  | Forward forms to the correct parties.
 |  |  |  |  | Verify that audit data is relevant and correct.
 |  |  |  |  | Make sure that conformances to quality standards are properly assessed and documented.
 |  |  |  |  | Include observation of operation in audit when appropriate to ensure performance meets specifications.
 |  |  |  |  | Follow company and other required schedules and procedures to perform audit.
 |  |  |  | Check calibration of gauges and other data collection equipment. | Follow specifications to implement calibration schedule.
 |  |  |  |  | Review documents and use thorough, careful observation to check instrument certification during use.
 |  |  |  |  | Recalibrate instruments that are out of calibration or refer them to the appropriate parties for recalibration or repairs immediately.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Suggest continuous improvements. | Use observations and data analysis to generate potential improvements.
 |  |  |  |  | Verify that suggestions communicate measurable and data-driven benefits to the company, its customers, and employees.
 |  |  |  |  | Use proper procedures and documentation to make suggestions.
 |  |  |  |  | Make sure that all suggestions show that all data was reviewed prior to making recommendation.
 |  |  |  | Inspect materials at all stages of process to determine quality or condition. | Follow schedule and procedures to complete sampling and inspection.
 |  |  |  |  | Select and use inspection tools and procedures correctly.
 |  |  |  |  | Inspect materials against correct specifications.
 |  |  |  |  | Identify materials that do not meet specification correctly.
 |  |  |  |  | Take corrective action on out-of-specification material.
 |  |  |  |  | Document inspection results properly.
 |  |  |  |  | Report inspection results to correct parties.
 |  |  |  | Document the results of quality tests. | Check data forms to ensure that they are complete and accurate.
 |  |  |  |  | Make sure that information is evaluated and interpreted correctly.
 |  |  |  |  | Forward data to correct parties.
 |  |  |  |  | Select and use correct analytical tools properly.
 |  |  |  | Make adjustments to restore or maintain quality. | Make sure that appropriate corrective actions are identified and approvals received when needed.
 |  |  |  |  | Make adjustments to eliminate deviations and bring the process back into control.
 |  |  |  |  | Make adjustments in a timely manner.
 |  |  |  |  | Document adjustments properly.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
MNPD09.01 | Specifications | #9: Quality Assurance and Specifications | Ensure materials meet quality specifications. | Inspect materials against quality specifications. | Correctly Identify materials required for productions.
 |  |  |  |  | Reject non-conforming material.
 |  |  |  |  | Document inspection results.
 |  |  |  |  | Make sure that documentation records clearly indicate inspection and verification results.
 |  |  |  | Report material quality deviations to production. | Report quality deviations to the correct parties in a timely fashion.
 |  |  |  |  | Describe quality deviations accurately.
 |  |  |  |  | Use the prescribed format to report quality deviations.
 |  |  |  | Release materials that meet specifications to production. | Use production plan implement release procedure.
 |  |  |  |  | Identify and label materials properly.
 |  |  |  |  | Verify that all approvals are obtained before releasing materials.
 |  |  |  |  | Document release approvals properly.
 |  |  |  |  | Properly store materials not ready for release or redirect them for other use.
 |  |  |  | Maintain supplier relationships to ensure quality of materials. | Maintain positive business relationships with suppliers.
 |  |  |  |  | Maintain proper level of security and confidentiality in relationships with suppliers.
 |  |  |  |  | Make delivery of materials just in time to meet production needs.
 |  |  |  |  | Report information regarding cost and price to relevant parties.
 |  |  |  |  | Provide suppliers with detailed material specifications, procedures, and processes to correct deviations.
 |  | Additional Recommended CTE/Degree Major Course:
 |  | #4: Applications in Manufacturing Technology