Spreadsheet: 60796d1261392822-excel-2007-ranking-table-div-0-and-n-a-performance-report
Sheet: 07.12.2009

Week Commencing 7th December 2009
 |  |  |  | Not Ready Times |  |  |  |  |  |  | Call Logging
Agent Name |  | 07.12.09 | 08.12.09 | 09.12.09 | 10.12.09 | 11.12.09 | Week Average |  | 07.12.09 | 08.12.09 | 09.12.09 | 10.12.09 | 11.12.09 | Week Average |  | Hang Ups | [NAME] | Long Calls |  | Not Ready Time - Rankings |  |  |  | [NAME] |  |  |  | Hang Ups - Rankings |  |  |  | Short Calls - Rankings |  |  |  | Long Calls - Rankings
[NAME] |  | 18 | 19.2 | 17.6 | 0 | 0 | 0.1826666666666667 | #N/A |  | 0.76 | 0.73 |  |  | 0.745 | 19 | 3 | 22 | 2 | 5 | 1 | #N/A | #N/A |  | 1 | [NAME] | 1 |  | 1 | [NAME] | 6 |  | 1 | Philip McKeown | 27 |  | 1 | [NAME] | 2 | 4 | 12
[NAME] |  | 12.8 | 13.2 | 19 | 13 | 0 | 0.145 | #N/A |  | 0.89 | 1 |  |  | 0.9450000000000001 | 10 | 3 | 7 | 4 | 5 | 2 | #N/A | #N/A |  | 2 | [NAME] | 1 |  | 2 | [NAME] | 5 |  | 2 | [NAME] | 25 |  | 2 | [NAME] | 4 | 14 | 8
[NAME] |  | 9.6 | 0 | 0 | 0 | 0 | 0.096 | #N/A |  | 0.86 |  |  |  | 0.86 | 16 | 1 | 2 | 0 | 14 | 3 | #N/A | #N/A |  | 3 | [NAME] | 0.99 |  | 3 | [NAME] | 4 |  | 3 | [NAME] | 24 |  | 3 | [NAME] | 0 | 28 | 24
Philip McKeown |  | 13.1 | 12.9 | 14.8 | 11.9 | 13.8 | 0.133 | #N/A |  | 0.66 | 0.68 |  |  | 0.67 | 20 | 3 | 27 | 2 | 5 | 4 | #N/A | #N/A |  | 4 | [NAME] | 0.98 |  | 4 | [NAME] | 4 |  | 4 | [NAME] | 22 |  | 4 | [NAME] | 8 | 1 | 12
[NAME] |  | 0 | 0 | 0 | 0 | 0 | #N/A | #N/A |  |  |  |  |  |  |  | 0 | 0 |  | 23 | 5 | #N/A | #N/A |  | 5 | [NAME] | 0.98 |  | 5 | [NAME] | 3 |  | 5 | [NAME] | 22 |  | 5 | [NAME] | 0 | 29
[NAME] |  | 0 | 0 | 0 | 11.6 | 0 | 0.116 | #N/A |  |  |  |  |  |  |  | 1 | 3 | 1 | 14 | 6 | #N/A | #N/A |  | 6 | [NAME] | 0.98 |  | 6 | [NAME] | 3 |  | 6 | [NAME] | 17 |  | 6 | [NAME] | 1 | 26 | 20
[NAME] |  | 13.5 | 0 | 11.6 | 14 | 0 | 0.1303333333333333 | #N/A |  |  | 0.85 |  |  | 0.85 | 17 | 2 | 14 | 0 | 11 | 7 | #N/A | #N/A |  | 7 | Gemma Donnelly | 0.98 |  | 7 | [NAME] | 3 |  | 7 | Malachy Kelly | 16 |  | 7 | [NAME] | 0 | 9 | 25
[NAME] |  | 0 | 14.2 | 14.5 | 20.4 | 0 | 0.1636666666666666 | #N/A |  | 1 | 1 |  |  | 1 | 1 | 1 | 6 | 0 | 15 | 8 | #N/A | #N/A |  | 8 | Malachy Kelly | 0.95 |  | 8 | [NAME] | 3 |  | 8 | [NAME] | 15 |  | 8 | [NAME] | 0 | 17 | 25
[NAME] |  | 13.1 | 16.1 | 17.1 | 17.6 | 0 | 0.15975 | #N/A |  | 0.06 | 0.12 |  |  | 0.18 | 23 | 6 | 11 | 0 | 1 | 9 | #N/A | #N/A |  | 9 | [NAME] | 0.95 |  | 9 | [NAME] | 3 |  | 9 | [NAME] | 14 |  | 9 | [NAME] | 0 | 11 | 25
[NAME] |  | 0 | 0 | 0 | 25.2 | 15.1 | 0.2015 | #N/A |  |  |  |  |  |  |  | 0 | 4 | 3 | 24 | 10 | #N/A | #N/A |  | 10 | [NAME] | 0.9450000000000001 |  | 10 | [NAME] | 3 |  | 10 | [NAME] | 12 |  | 10 | [NAME] | 3 | 23 | 11
[NAME] |  | 16.4 | 15.8 | 20 | 14.4 | 15.5 | 0.1642 | #N/A |  | 1 | 1 |  |  | 1 | 2 | 3 | 7 | 12 | 8 | 11 | #N/A | #N/A |  | 11 | [NAME] | 0.9450000000000001 |  | 11 | [NAME] | 2 |  | 11 | [NAME] | 11 |  | 11 | [NAME] | 12 | 15 | 1
[NAME] |  | 0 | 0 | 0 | 0 | 0 | #N/A | #N/A |  |  |  |  |  |  |  | 0 | 0 | 0 | 24 | 12 | #N/A | #N/A |  | 12 | [NAME] | 0.9450000000000001 |  | 12 | [NAME] | 2 |  | 12 | [NAME] | 10 |  | 12 | [NAME] | 0 | 30 | 27
[NAME] |  | 14.3 | 0 | 0 | 14.1 | 17.1 | 0.1516666666666667 | #N/A |  |  |  |  |  |  |  | 4 | 24 | 2 | 3 | 13 | #N/A | #N/A |  | 13 | [NAME] | 0.935 |  | 13 | [NAME] | 2 |  | 13 | [NAME] | 8 |  | 13 | [NAME] | 2 | 3 | 14
Malachy Kelly |  | 16.1 | 16.4 | 17.2 | 18.3 | 0 | 0.17 | #N/A |  |  | 0.95 |  |  | 0.95 | 8 | 1 | 16 | 4 | 17 | 14 | #N/A | #N/A |  | 14 | [NAME] | 0.925 |  | 14 | [NAME] | 1 |  | 14 | [NAME] | 7 |  | 14 | Malachy Kelly | 4 | 7 | 9
[NAME] |  | 12.3 | 11.6 | 14.2 | 11.4 | 0 | 0.12375 | #N/A |  |  | 0.98 |  |  | 0.98 | 4 | 3 | 15 | 2 | 9 | 15 | #N/A | #N/A |  | 15 | [NAME] | 0.915 |  | 15 | [NAME] | 1 |  | 15 | [NAME] | 7 |  | 15 | [NAME] | 2 | 8 | 14
[NAME] |  | 14.7 | 13 | 12.7 | 0 | 0 | 0.1346666666666667 | #N/A |  | 0.94 | 0.91 |  |  | 0.925 | 14 | 4 | 6 | 6 | 3 | 16 | #N/A | #N/A |  | 16 | [NAME] | 0.86 |  | 16 | [NAME] | 1 |  | 16 | [NAME] | 7 |  | 16 | [NAME] | 6 | 18 | 6
[NAME] |  | 16.9 | 13.4 | 0 | 0 | 12.7 | 0.1433333333333333 | #N/A |  | 0.79 |  |  |  | 0.79 | 18 | 2 | 25 | 0 | 12 | 17 | #N/A | #N/A |  | 17 | [NAME] | 0.85 |  | 17 | Malachy Kelly | 1 |  | 17 | [NAME] | 6 |  | 17 | Otto | 2 | 2 | 29
[NAME] |  | 13.1 | 12.7 | 0 | 12.9 | 9.9 | 0.1215 | #N/A |  | 0.98 |  |  |  | 0.98 | 5 | 1 | 12 | 4 | 18 | 18 | #N/A | #N/A |  | 18 | [NAME] | 0.79 |  | 18 | [NAME] | 1 |  | 18 | [NAME] | 6 |  | 18 | [NAME] | 2 | 10 | 10
[NAME] |  | 13.4 | 14.2 | 14.2 | 0 | 0 | 0.1393333333333333 | #N/A |  | 0.98 | 1 |  |  | 0.99 | 3 | 0 | 5 | 2 | 26 | 19 | #N/A | #N/A |  | 19 | [NAME] | 0.745 |  | 19 | [NAME] | 1 |  | 19 | [NAME] | 6 |  | 19 | [NAME] | 2 | 21 | 16
[NAME] |  | 15.9 | 14.3 | 10.3 | 16.4 | 0 | 0.14225 | #N/A |  | 0.92 | 0.97 |  |  | 0.9450000000000001 | 11 | 1 | 8 | 7 | 18 | 20 | #N/A | #N/A |  | 20 | Philip McKeown | 0.67 |  | 20 | [NAME] | 1 |  | 20 | [NAME] | 6 |  | 20 | [NAME] | 7 | 13 | 5
[NAME] |  | 0 | 0 | 0 | 0 | 0 | #N/A | #N/A |  |  |  |  |  |  |  | 0 | 0 | 0 | 26 | 21 | #N/A | #N/A |  | 21 | [NAME] | 0.595 |  | 21 | [NAME] | 1 |  | 21 | [NAME] | 5 |  | 21 | [NAME] | 0 | 31 | 30
[NAME] |  | 13.7 | 16.5 | 8.3 | 0 | 0 | 0.1283333333333333 | #N/A |  | 0.96 | 0.91 |  |  | 0.935 | 13 | 0 | 5 | 2 | 26 | 22 | #N/A | #N/A |  | 22 | [NAME] | 0.5449999999999999 |  | 22 | [NAME] | 1 |  | 22 | [NAME] | 5 |  | 22 |  |  | 21 | 16
[NAME] |  | 14.6 |  | 0 | 0 | 16 | 0.102 | #N/A |  |  |  |  |  |  |  | 0 | 7 | 1 | 27 | 23 | #N/A | #N/A |  | 23 | [NAME] | 0.18 |  | 23 | [NAME] | 0 |  | 23 | [NAME] | 4 |  | 23 |  |  | 16 | 21
[NAME] |  | 15.3 | 18.9 | 21.2 | 0 | 0 | 0.1846666666666667 | #N/A |  | 0.98 | 0.98 |  |  | 0.98 | 6 | 1 | 10 | 6 | 20 | 24 | #N/A | #N/A |  | 24 |  |  |  | 24 | [NAME] | 0 |  | 24 | [NAME] | 4 |  | 24 |  |  | 12 | 7
[NAME] |  | 5.3 | 13.9 | 12.3 | 12.1 | 0 | 0.109 | #N/A |  | 0.95 | 0.95 |  |  | 0.95 | 9 | 1 | 6 | 10 | 20 | 25 | #N/A | #N/A |  | 25 |  |  |  | 25 |  |  |  | 25 | [NAME] | 4 |  | 25 |  |  | 19 | 2
Gemma Donnelly |  | 0 | 16.1 | 0 | 0 | 0 | 0.161 | #N/A |  | 0.98 |  |  |  | 0.98 | 7 | 0 | 3 | 1 | 29 | 26 | #N/A | #N/A |  | 26 |  |  |  | 26 |  |  |  | 26 | [NAME] | 3 |  | 26 |  |  | 27 | 21
[NAME] |  | 12.2 | 13.3 | 12.8 | 11.2 | 16 | 0.131 | #N/A |  | 0.97 | 0.92 |  |  | 0.9450000000000001 | 12 | 3 | 17 | 2 | 10 | 27 | #N/A | #N/A |  | 27 |  |  |  | 27 |  |  |  | 27 | Gemma Donnelly | 3 |  | 27 |  |  | 6 | 18
[NAME] |  | 0 | 13.2 | 13.8 | 13.8 | 0 | 0.136 | #N/A |  | 0.58 | 0.51 |  |  | 0.5449999999999999 | 22 | 2 | 4 | 8 | 13 | 28 | #N/A | #N/A |  | 28 |  |  |  | 28 |  |  |  | 28 | [NAME] | 2 |  | 28 |  |  | 24 | 3
[NAME] |  | 22.9 | 19 | 16.8 | 16.4 | 0 | 0.18775 | #N/A |  | 0.56 | 0.63 |  |  | 0.595 | 21 | 5 | 22 | 2 | 2
[NAME] |  | 0 | 0 | 0 | 14.8 | 0 | 0.148 | #N/A |  |  |  |  |  |  |  | 0 | 4 | 1 | 31
[NAME] |  | 18 | 0 | 16.1 | 0 | 0 | 0.1705 | #N/A |  | 0.89 | 0.94 |  |  | 0.915 | 15 | 1 | 6 | 8 | 22