Spreadsheet: 97089d1296298069-hiding-cells-amptd_test
Sheet: Achieved

 |  |  | [NAME]
 |  |  |  | Work Day | Yes | Yes | No | No | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Call Stats |  | Frequency | Target | 2011-02-01 00:00:00 | 2011-02-02 00:00:00 | 2011-02-03 00:00:00 | 2011-02-04 00:00:00 | 2011-02-05 00:00:00 | 2011-02-06 00:00:00 | 2011-02-07 00:00:00 | 2011-02-08 00:00:00 | 2011-02-09 00:00:00 | 2011-02-10 00:00:00 | 2011-02-11 00:00:00 | 2011-02-12 00:00:00 | 2011-02-13 00:00:00 | 2011-02-14 00:00:00 | 2011-02-15 00:00:00 | 2011-02-16 00:00:00 | 2011-02-17 00:00:00 | 2011-02-18 00:00:00 | 2011-02-19 00:00:00 | 2011-02-20 00:00:00 | 2011-02-21 00:00:00 | 2011-02-22 00:00:00 | 2011-02-23 00:00:00 | 2011-02-24 00:00:00 | 2011-02-25 00:00:00 | 2011-02-26 00:00:00 | 2011-02-27 00:00:00 | 2011-02-28 00:00:00 | 1900-01-01 00:00:00 | 1900-01-01 00:00:00 | 1900-01-01 00:00:00
 |  | Calls Answered | Daily
 |  | AHT< | Daily | 360 | 0 | 1 | 1
 |  | Talk > | Daily | 0.8 | 0 | 1 | 0
 |  | Work < | Daily | 0.1 | 0 | 1 | 1
 |  | Hold | Daily | 0.1 | 0 | 1 | 1
 |  | Transfers | Daily | 0.1 | 1 | 0 | 0
 |  | Outbound | Daily | 0.1 | 0 | 1 | 1
 | Fault Metrics |  | Frequency | Target | 2011-02-01 00:00:00 | 2011-02-02 00:00:00 | 2011-02-03 00:00:00 | 2011-02-04 00:00:00 | 2011-02-05 00:00:00 | 2011-02-06 00:00:00 | 2011-02-07 00:00:00 | 2011-02-08 00:00:00 | 2011-02-09 00:00:00 | 2011-02-10 00:00:00 | 2011-02-11 00:00:00 | 2011-02-12 00:00:00 | 2011-02-13 00:00:00 | 2011-02-14 00:00:00 | 2011-02-15 00:00:00 | 2011-02-16 00:00:00 | 2011-02-17 00:00:00 | 2011-02-18 00:00:00 | 2011-02-19 00:00:00 | 2011-02-20 00:00:00 | 2011-02-21 00:00:00 | 2011-02-22 00:00:00 | 2011-02-23 00:00:00 | 2011-02-24 00:00:00 | 2011-02-25 00:00:00 | 2011-02-26 00:00:00 | 2011-02-27 00:00:00 | 2011-02-28 00:00:00 | 1900-01-01 00:00:00 | 1900-01-01 00:00:00 | 1900-01-01 00:00:00
 |  | [NAME] | Daily | 0.95 | 0 | 1 | 0
 |  | FDT | Daily | 0.95 | 0 | 1 | 0
 |  | FLC | Daily | 0.33 | 0 | 1 | 0
 |  | Wasted | Daily | 0.05 | 0 | 1 | 1
 |  | Repeats | Daily | 0.1 | 0 | 1 | 1
 |  | Truck rate | Daily | 0.45 | 0 | 1 | 0
 |  | Mobile Compliance | Daily | 0.7 | 0 | 1 | 0
 |  | Appointed | Daily | 0.25 | 0 | 1 | 0
 |  | Ticket | Daily | 0.6 | 0 | 1 | 1
 |  | CSDC | Daily | 0.4 | 0 | 1 | 1
 | Other KPI |  | Frequency | Target | 2011-02-01 00:00:00 | 2011-02-02 00:00:00 | 2011-02-03 00:00:00 | 2011-02-04 00:00:00 | 2011-02-05 00:00:00 | 2011-02-06 00:00:00 | 2011-02-07 00:00:00 | 2011-02-08 00:00:00 | 2011-02-09 00:00:00 | 2011-02-10 00:00:00 | 2011-02-11 00:00:00 | 2011-02-12 00:00:00 | 2011-02-13 00:00:00 | 2011-02-14 00:00:00 | 2011-02-15 00:00:00 | 2011-02-16 00:00:00 | 2011-02-17 00:00:00 | 2011-02-18 00:00:00 | 2011-02-19 00:00:00 | 2011-02-20 00:00:00 | 2011-02-21 00:00:00 | 2011-02-22 00:00:00 | 2011-02-23 00:00:00 | 2011-02-24 00:00:00 | 2011-02-25 00:00:00 | 2011-02-26 00:00:00 | 2011-02-27 00:00:00 | 2011-02-28 00:00:00 | 1900-01-01 00:00:00 | 1900-01-01 00:00:00 | 1900-01-01 00:00:00
 |  | FTR | Weekly | 0.5
 |  | [NAME] | Daily | 0.95
 |  | NPS | Daily | 0
 |  | Attendance | Daily | 0.96
 | Other Items |  | Frequency | Target | 2011-02-01 00:00:00 | 2011-02-02 00:00:00 | 2011-02-03 00:00:00 | 2011-02-04 00:00:00 | 2011-02-05 00:00:00 | 2011-02-06 00:00:00 | 2011-02-07 00:00:00 | 2011-02-08 00:00:00 | 2011-02-09 00:00:00 | 2011-02-10 00:00:00 | 2011-02-11 00:00:00 | 2011-02-12 00:00:00 | 2011-02-13 00:00:00 | 2011-02-14 00:00:00 | 2011-02-15 00:00:00 | 2011-02-16 00:00:00 | 2011-02-17 00:00:00 | 2011-02-18 00:00:00 | 2011-02-19 00:00:00 | 2011-02-20 00:00:00 | 2011-02-21 00:00:00 | 2011-02-22 00:00:00 | 2011-02-23 00:00:00 | 2011-02-24 00:00:00 | 2011-02-25 00:00:00 | 2011-02-26 00:00:00 | 2011-02-27 00:00:00 | 2011-02-28 00:00:00 | 1900-01-01 00:00:00 | 1900-01-01 00:00:00 | 1900-01-01 00:00:00
 |  | One to One | Monthly | 1
 |  | Team Brief | Weekly | 4
 | Training items |  | Frequency |  | 2011-02-01 00:00:00 | 2011-02-02 00:00:00 | 2011-02-03 00:00:00 | 2011-02-04 00:00:00 | 2011-02-05 00:00:00 | 2011-02-06 00:00:00 | 2011-02-07 00:00:00 | 2011-02-08 00:00:00 | 2011-02-09 00:00:00 | 2011-02-10 00:00:00 | 2011-02-11 00:00:00 | 2011-02-12 00:00:00 | 2011-02-13 00:00:00 | 2011-02-14 00:00:00 | 2011-02-15 00:00:00 | 2011-02-16 00:00:00 | 2011-02-17 00:00:00 | 2011-02-18 00:00:00 | 2011-02-19 00:00:00 | 2011-02-20 00:00:00 | 2011-02-21 00:00:00 | 2011-02-22 00:00:00 | 2011-02-23 00:00:00 | 2011-02-24 00:00:00 | 2011-02-25 00:00:00 | 2011-02-26 00:00:00 | 2011-02-27 00:00:00 | 2011-02-28 00:00:00 | 1900-01-01 00:00:00 | 1900-01-01 00:00:00 | 1900-01-01 00:00:00
 |  | 1 |  |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  | 2 |  |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  | 3 |  |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  | 4 |  |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  | 5 |  |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  | 6 |  |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  | 7 |  |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  | 8 |  |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  | 9 |  |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  | 10 |  |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Quality |  | Frequency | Target | 2011-02-01 00:00:00 | 2011-02-02 00:00:00 | 2011-02-03 00:00:00 | 2011-02-04 00:00:00 | 2011-02-05 00:00:00 | 2011-02-06 00:00:00 | 2011-02-07 00:00:00 | 2011-02-08 00:00:00 | 2011-02-09 00:00:00 | 2011-02-10 00:00:00 | 2011-02-11 00:00:00 | 2011-02-12 00:00:00 | 2011-02-13 00:00:00 | 2011-02-14 00:00:00 | 2011-02-15 00:00:00 | 2011-02-16 00:00:00 | 2011-02-17 00:00:00 | 2011-02-18 00:00:00 | 2011-02-19 00:00:00 | 2011-02-20 00:00:00 | 2011-02-21 00:00:00 | 2011-02-22 00:00:00 | 2011-02-23 00:00:00 | 2011-02-24 00:00:00 | 2011-02-25 00:00:00 | 2011-02-26 00:00:00 | 2011-02-27 00:00:00 | 2011-02-28 00:00:00 | 1900-01-01 00:00:00 | 1900-01-01 00:00:00 | 1900-01-01 00:00:00
 |  | Number Completed | Monthly | 0
 |  | Score |  | 0