Spreadsheet: 111800d1308086299-create-pivot-table-callpivottable2
Sheet: Raw data

Month/Year | Agent Name | Extension | Average*  Logged-In  Time | Calls Handled | Calls  Presented | Handle Ratio | Handle Time Avg | Handle Time Max | Talk Time Avg | Talk Time [NAME] | Hold Time avg | Hold Time Max | Work Time Avg | Work Time Max | idle [NAME] | Idle Time Max |  | Month/Year | Agent Name | Calls Handled | Handled/Presented/Ratio
2010-07-01 00:00:00 | Agent 1 | 3632 | 07:16:11 | 259 | 272 | 0.95 | 0:07:09 | 01:07:12 | 0:06:47 | 01:06:52 | 0:00:07 | 0:05:28 | 0:00:14 | 0:00:20 | 0:14:09 | 01:16:15 |  | 2010-07-01 00:00:00 | Agent 1 | 259 | Calls Handled
2010-07-01 00:00:00 | Agent 2 | 5532 | 07:34:30 | 127 | 141 | 0.9 | 0:04:00 | 0:32:15 | 0:03:16 | 0:28:12 | 0:00:43 | 0:15:15 | 0:00:00 | 0:00:00 | 0:05:59 | 02:01:06 |  | 2010-07-01 00:00:00 | Agent 2 | 127 | Calls Handled
2010-07-01 00:00:00 | Agent 3 | 7468 | 07:41:35 | 286 | 315 | 0.91 | 0:04:10 | 01:01:27 | 0:03:47 | 01:01:11 | 0:00:07 | 0:09:29 | 0:00:15 | 0:00:20 | 0:12:05 | 01:09:15 |  | 2010-07-01 00:00:00 | Agent 3 | 286 | Calls Handled
2010-07-01 00:00:00 | Agent 4 | 3682 | 09:27:21 | 207 | 214 | 0.97 | 0:04:24 | 0:59:36 | 0:03:43 | 0:55:26 | 0:00:26 | 0:09:00 | 0:00:14 | 0:00:20 | 0:15:02 | 14:59:13 |  | 2010-07-01 00:00:00 | Agent 4 | 207 | Calls Handled
2010-07-01 00:00:00 | Agent 5 | 3672 | [NAME] | 386 | 399 | 0.97 | 0:03:36 | 0:57:55 | 0:03:33 | 0:57:55 | 0:00:03 | 0:04:37 | 0:00:00 | 0:00:00 | 0:07:22 | [NAME] |  | 2010-07-01 00:00:00 | Agent 5 | 386 | Calls Handled
2010-07-01 00:00:00 | Agent 6 | 5454 | 07:26:53 | 175 | 205 | 0.85 | 0:03:44 | 0:36:55 | 0:03:42 | 0:36:55 | 0:00:02 | 0:01:26 | 0:00:00 | 0:00:00 | 0:07:09 | 01:38:54 |  | 2010-07-01 00:00:00 | Agent 6 | 175 | Calls Handled
2010-08-01 00:00:00 | Agent 1 | 3632 | 08:53:21 | 233 | 254 | 0.92 | 0:06:55 | 01:34:44 | 0:06:29 | 01:34:24 | 0:00:10 | 0:09:31 | 0:00:14 | 0:00:20 | 0:18:56 | 13:13:58 |  | 2010-08-01 00:00:00 | Agent 1 | 233 | Calls Handled
2010-08-01 00:00:00 | Agent 2 | 3688 | [NAME] | 181 | 198 | 0.91 | 0:03:11 | 0:27:25 | 0:02:44 | 0:24:21 | 0:00:26 | 0:08:57 | 0:00:00 | 0:00:00 | 0:09:36 | 06:21:21 |  | 2010-08-01 00:00:00 | Agent 2 | 181 | Calls Handled
2010-08-01 00:00:00 | Agent 3 | 5601 | [NAME] | 151 | 159 | 0.95 | 0:03:51 | 0:35:31 | 0:03:32 | 0:34:15 | 0:00:05 | 0:04:36 | 0:00:14 | 0:00:20 | 0:12:57 | 01:26:36 |  | 2010-08-01 00:00:00 | Agent 3 | 151 | Calls Handled
2010-08-01 00:00:00 | Agent 4 | 7364 | 08:25:32 | 278 | 290 | 0.96 | 0:04:19 | 0:26:54 | 0:03:36 | 0:25:59 | 0:00:27 | 0:11:52 | 0:00:15 | 0:00:20 | 0:12:55 | [NAME] |  | 2010-08-01 00:00:00 | Agent 4 | 278 | Calls Handled
2010-08-01 00:00:00 | Agent 5 | 3672 | [NAME] | 259 | 273 | 0.95 | 0:02:53 | 0:36:24 | 0:02:48 | 0:36:24 | 0:00:04 | 0:02:58 | 0:00:00 | 0:00:00 | 0:09:58 | 06:23:32 |  | 2010-08-01 00:00:00 | Agent 5 | 259 | Calls Handled
2010-08-01 00:00:00 | Agent 6 | 3636 | [NAME] | 188 | 230 | 0.82 | 0:03:47 | 0:52:05 | 0:03:46 | 0:52:05 | 0:00:01 | 0:03:14 | 0:00:00 | 0:00:00 | 0:08:37 | 02:21:31 |  | 2010-08-01 00:00:00 | Agent 6 | 188 | Calls Handled
2010-09-01 00:00:00 | Agent 1 | 7264 | 07:17:05 | 286 | 303 | 0.94 | 0:06:25 | 01:09:41 | 0:05:36 | 0:57:24 | 0:00:35 | 0:16:48 | 0:00:13 | 0:00:20 | 0:12:11 | 01:06:38 |  | 2010-09-01 00:00:00 | Agent 1 | 286 | Calls Handled
2010-09-01 00:00:00 | Agent 2 | 3688 | [NAME] | 93 | 99 | 0.94 | 0:03:30 | 0:50:41 | 0:03:07 | 0:44:06 | 0:00:22 | 0:10:36 | 0:00:00 | 0:00:00 | 0:04:31 | 0:43:31 |  | 2010-09-01 00:00:00 | Agent 2 | 93 | Calls Handled
2010-09-01 00:00:00 | Agent 3 | 3734 | 05:17:44 | 241 | 255 | 0.95 | 0:05:10 | 01:33:14 | 0:04:48 | 01:29:59 | 0:00:07 | 0:05:01 | 0:00:14 | 0:00:20 | 0:11:54 | 01:07:20 |  | 2010-09-01 00:00:00 | Agent 3 | 241 | Calls Handled
2010-09-01 00:00:00 | Agent 4 | 5523 | 08:42:54 | 189 | 197 | 0.96 | 0:03:53 | 0:19:24 | 0:03:11 | 0:19:24 | 0:00:27 | 0:04:33 | 0:00:14 | 0:00:20 | 0:13:33 | 02:53:11 |  | 2010-09-01 00:00:00 | Agent 4 | 189 | Calls Handled
2010-09-01 00:00:00 | Agent 5 | 7344 | 06:38:37 | 345 | 353 | 0.98 | 0:02:41 | 0:26:23 | 0:02:39 | 0:26:23 | 0:00:02 | 0:01:53 | 0:00:00 | 0:00:00 | 0:06:26 | 01:53:34 |  | 2010-09-01 00:00:00 | Agent 5 | 345 | Calls Handled
2010-09-01 00:00:00 | Agent 6 | 3636 | 07:29:36 | 222 | 255 | 0.87 | 0:03:16 | 0:30:52 | 0:03:13 | 0:30:52 | 0:00:03 | 0:03:24 | 0:00:00 | 0:00:00 | 0:07:22 | 03:07:16 |  | 2010-09-01 00:00:00 | Agent 6 | 222 | Calls Handled
2010-10-01 00:00:00 | Agent 1 | 5448 | 08:38:05 | 378 | 400 | 0.95 | 0:05:47 | 01:51:13 | 0:05:06 | [NAME] | 0:00:26 | 0:17:35 | 0:00:14 | 0:00:20 | 0:12:57 | 01:13:36 |  | 2010-10-01 00:00:00 | Agent 1 | 378 | Calls Handled
2010-10-01 00:00:00 | Agent 2 | 7376 | 07:22:46 | 162 | 170 | 0.95 | 0:03:24 | 0:31:20 | 0:02:46 | 0:31:09 | 0:00:37 | 0:12:37 | 0:00:00 | 0:00:00 | 0:05:09 | 0:41:19 |  | 2010-10-01 00:00:00 | Agent 2 | 162 | Calls Handled
2010-10-01 00:00:00 | Agent 3 | 3734 | 07:13:02 | 266 | 279 | 0.95 | 0:05:03 | 01:14:21 | 0:04:44 | [NAME] | 0:00:05 | 0:07:54 | 0:00:14 | 0:00:20 | 0:11:26 | 01:06:17 |  | 2010-10-01 00:00:00 | Agent 3 | 266 | Calls Handled
2010-10-01 00:00:00 | Agent 4 | 3682 | 09:12:35 | 301 | 313 | 0.96 | 0:04:26 | 0:43:08 | 0:03:41 | 0:39:45 | 0:00:29 | 0:09:30 | 0:00:14 | 0:00:20 | 0:13:05 | 01:38:46 |  | 2010-10-01 00:00:00 | Agent 4 | 301 | Calls Handled
2010-10-01 00:00:00 | Agent 5 | 5508 | 09:12:46 | 316 | 323 | 0.98 | 0:03:01 | 0:30:00 | 0:02:59 | 0:30:00 | 0:00:02 | 0:01:40 | 0:00:00 | 0:00:00 | 0:10:29 | 14:57:20 |  | 2010-10-01 00:00:00 | Agent 5 | 316 | Calls Handled
2010-10-01 00:00:00 | Agent 6 | 7272 | 08:01:15 | 238 | 273 | 0.87 | 0:03:36 | 0:53:10 | 0:03:33 | 0:52:59 | 0:00:02 | 0:03:30 | 0:00:00 | 0:00:00 | 0:06:16 | 01:05:04 |  | 2010-10-01 00:00:00 | Agent 6 | 238 | Calls Handled
2010-11-01 00:00:00 | Agent 1 | 3632 | 09:14:14 | 326 | 355 | 0.92 | 0:05:03 | [NAME] | 0:04:33 | [NAME] | 0:00:16 | 0:06:34 | 0:00:13 | 0:00:20 | 0:18:48 | [NAME] |  | 2010-11-01 00:00:00 | Agent 1 | 326 | Calls Handled
2010-11-01 00:00:00 | Agent 2 | 5532 | 08:36:24 | 121 | 137 | 0.88 | 0:04:48 | 0:50:08 | 0:04:15 | 0:50:08 | 0:00:32 | 0:07:46 | 0:00:00 | 0:00:00 | 0:09:37 | 03:34:04 |  | 2010-11-01 00:00:00 | Agent 2 | 121 | Calls Handled
2010-11-01 00:00:00 | Agent 3 | 7468 | 05:36:54 | 301 | 314 | 0.96 | 0:04:24 | 0:51:53 | 0:04:06 | 0:51:53 | 0:00:03 | 0:02:56 | 0:00:14 | 0:00:20 | 0:13:03 | 03:07:17 |  | 2010-11-01 00:00:00 | Agent 3 | 301 | Calls Handled
2010-11-01 00:00:00 | Agent 4 | 3682 | 08:07:23 | 313 | 330 | 0.95 | 0:04:14 | 01:03:16 | 0:03:42 | 01:02:56 | 0:00:17 | 0:08:32 | 0:00:13 | 0:00:20 | 0:11:50 | [NAME] |  | 2010-11-01 00:00:00 | Agent 4 | 313 | Calls Handled
2010-11-01 00:00:00 | Agent 5 | 3672 | 06:04:28 | 214 | 216 | 0.99 | 0:02:29 | 0:18:19 | 0:02:27 | 0:18:19 | 0:00:01 | 0:01:44 | 0:00:00 | 0:00:00 | 0:07:11 | 01:40:20 |  | 2010-11-01 00:00:00 | Agent 5 | 214 | Calls Handled
2010-11-01 00:00:00 | Agent 6 | 5454 | 08:55:05 | 290 | 329 | 0.88 | 0:03:44 | 0:32:38 | 0:03:41 | 0:32:33 | 0:00:03 | 0:03:33 | 0:00:00 | 0:00:00 | 0:11:07 | 15:20:38 |  | 2010-11-01 00:00:00 | Agent 6 | 290 | Calls Handled
2010-12-01 00:00:00 | Agent 1 | 3632 | 08:34:39 | 335 | 362 | 0.93 | 0:05:52 | [NAME] | 0:05:26 | 01:05:10 | 0:00:13 | 0:09:24 | 0:00:13 | 0:00:20 | 0:11:36 | 01:13:30 |  | 2010-12-01 00:00:00 | Agent 1 | 335 | Calls Handled
2010-12-01 00:00:00 | Agent 2 | 3688 | 05:59:15 | 111 | 126 | 0.88 | 0:05:27 | 0:30:29 | 0:04:49 | 0:28:43 | 0:00:34 | 0:14:28 | 0:00:03 | 0:00:20 | 0:04:59 | 01:08:30 |  | 2010-12-01 00:00:00 | Agent 2 | 111 | Calls Handled
2010-12-01 00:00:00 | Agent 3 | 5601 | 05:31:51 | 264 | 274 | 0.96 | 0:04:38 | 0:43:40 | 0:04:16 | 0:43:34 | 0:00:08 | 0:07:41 | 0:00:13 | 0:00:20 | 0:12:37 | 01:13:50 |  | 2010-12-01 00:00:00 | Agent 3 | 264 | Calls Handled
2010-12-01 00:00:00 | Agent 4 | 7364 | 08:30:31 | 279 | 300 | 0.93 | 0:03:37 | 0:37:07 | 0:03:07 | 0:36:47 | 0:00:16 | 0:04:52 | 0:00:13 | 0:00:20 | 0:11:16 | 01:09:07 |  | 2010-12-01 00:00:00 | Agent 4 | 279 | Calls Handled
2010-12-01 00:00:00 | Agent 5 | 3672 | 07:33:25 | 277 | 291 | 0.95 | 0:03:12 | 0:41:15 | 0:03:11 | 0:41:15 | 0:00:01 | 0:01:42 | 0:00:00 | 0:00:00 | 0:10:45 | 16:06:26 |  | 2010-12-01 00:00:00 | Agent 5 | 277 | Calls Handled
2010-12-01 00:00:00 | Agent 6 | 3636 | 09:00:28 | 193 | 222 | 0.87 | 0:04:03 | [NAME] | [NAME] | [NAME] | 0:00:02 | 0:01:28 | 0:00:00 | 0:00:00 | 0:10:28 | [NAME] |  | 2010-12-01 00:00:00 | Agent 6 | 193 | Calls Handled
2011-01-01 00:00:00 | Agent 1 | 7264 | 08:56:27 | 348 | 374 | 0.93 | 0:06:15 | [NAME] | 0:05:49 | 01:21:12 | 0:00:13 | 0:11:20 | 0:00:12 | 0:00:20 | 0:12:09 | 01:09:25 |  | 2011-01-01 00:00:00 | Agent 1 | 348 | Calls Handled
2011-01-01 00:00:00 | Agent 2 | 3688 | 07:34:02 | 164 | 188 | 0.87 | 0:06:06 | [NAME] | 0:05:31 | 01:30:44 | 0:00:31 | 0:09:59 | 0:00:03 | 0:00:20 | 0:07:47 | 01:34:47 |  | 2011-01-01 00:00:00 | Agent 2 | 164 | Calls Handled
2011-01-01 00:00:00 | Agent 3 | 3734 | 06:04:57 | 347 | 365 | 0.95 | 0:04:43 | 01:56:15 | 0:04:23 | 01:55:55 | 0:00:06 | 0:05:00 | 0:00:13 | 0:00:20 | 0:10:43 | 01:05:35 |  | 2011-01-01 00:00:00 | Agent 3 | 347 | Calls Handled
2011-01-01 00:00:00 | Agent 4 | 5523 | 07:32:43 | 313 | 320 | 0.98 | 0:03:21 | 0:35:17 | 0:02:54 | 0:34:57 | 0:00:12 | 0:03:43 | 0:00:13 | 0:00:20 | 0:09:47 | 01:29:25 |  | 2011-01-01 00:00:00 | Agent 4 | 313 | Calls Handled
2011-01-01 00:00:00 | Agent 5 | 7344 | 08:00:45 | 344 | 356 | 0.97 | 0:03:31 | 01:00:09 | 0:03:29 | 01:00:09 | 0:00:02 | 0:05:24 | 0:00:00 | 0:00:00 | 0:12:54 | 15:03:57 |  | 2011-01-01 00:00:00 | Agent 5 | 344 | Calls Handled
2011-01-01 00:00:00 | Agent 6 | 3636 | 08:54:16 | 241 | 282 | 0.85 | 0:03:40 | 01:54:31 | 0:03:39 | 01:53:56 | 0:00:01 | 0:01:08 | 0:00:00 | 0:00:00 | 0:09:24 | 01:55:54 |  | 2011-01-01 00:00:00 | Agent 6 | 241 | Calls Handled
2011-02-01 00:00:00 | Agent 1 | 5448 | 07:33:57 | 320 | 362 | 0.88 | 0:06:31 | 0:49:54 | 0:06:02 | 0:49:54 | 0:00:15 | 0:06:57 | 0:00:13 | 0:00:20 | 0:14:06 | 02:21:31 |  | 2011-02-01 00:00:00 | Agent 1 | 320 | Calls Handled
2011-02-01 00:00:00 | Agent 2 | 7376 | 07:59:44 | 126 | 139 | 0.91 | 0:06:41 | 01:42:11 | 0:05:32 | [NAME] | 0:01:05 | 0:23:47 | 0:00:03 | 0:00:20 | 0:27:55 | 12:12:27 |  | 2011-02-01 00:00:00 | Agent 2 | 126 | Calls Handled
2011-02-01 00:00:00 | Agent 3 | 3734 | [NAME] | 321 | 342 | 0.94 | 0:04:00 | 0:41:14 | 0:03:39 | 0:36:56 | 0:00:08 | 0:16:04 | 0:00:12 | 0:00:20 | 0:12:01 | 01:26:06 |  | 2011-02-01 00:00:00 | Agent 3 | 321 | Calls Handled
2011-02-01 00:00:00 | Agent 4 | 3682 | 08:51:40 | 336 | 357 | 0.94 | 0:03:41 | 0:50:58 | 0:03:18 | 0:50:38 | 0:00:08 | 0:03:20 | 0:00:13 | 0:00:20 | 0:12:18 | 06:32:11 |  | 2011-02-01 00:00:00 | Agent 4 | 336 | Calls Handled
2011-02-01 00:00:00 | Agent 5 | 5508 | 07:03:56 | 304 | 314 | 0.97 | 0:03:04 | 0:30:15 | 0:03:03 | 0:30:15 | 0:00:01 | 0:02:42 | 0:00:00 | 0:00:00 | 0:06:45 | 0:59:03 |  | 2011-02-01 00:00:00 | Agent 5 | 304 | Calls Handled
2011-02-01 00:00:00 | Agent 6 | 7272 | 08:41:08 | 307 | 340 | 0.9 | 0:03:14 | 0:33:26 | 0:03:12 | 0:33:26 | 0:00:01 | 0:01:41 | 0:00:00 | 0:00:00 | 0:10:33 | 15:51:07 |  | 2011-02-01 00:00:00 | Agent 6 | 307 | Calls Handled
2011-03-01 00:00:00 | Agent 1 | 3632 | 09:11:49 | 408 | 456 | 0.89 | 0:06:19 | 01:01:30 | 0:05:51 | 01:01:10 | 0:00:12 | 0:10:31 | 0:00:14 | 0:00:20 | 0:18:26 | 14:23:03 |  | 2011-03-01 00:00:00 | Agent 1 | 408 | Calls Handled
2011-03-01 00:00:00 | Agent 2 | 5532 | 07:02:25 | 122 | 135 | 0.9 | 0:03:15 | 0:22:11 | 0:02:51 | 0:21:08 | 0:00:24 | 0:08:42 | 0:00:00 | 0:00:00 | 0:06:19 | 01:19:17 |  | 2011-03-01 00:00:00 | Agent 2 | 122 | Calls Handled
2011-03-01 00:00:00 | Agent 3 | 7468 | 05:26:10 | 410 | 436 | 0.94 | 0:04:06 | 0:58:08 | 0:03:47 | 0:58:08 | 0:00:05 | 0:03:04 | 0:00:14 | 0:00:20 | 0:12:04 | 01:37:00 |  | 2011-03-01 00:00:00 | Agent 3 | 410 | Calls Handled
2011-03-01 00:00:00 | Agent 4 | 3682 | 08:12:18 | 408 | 424 | 0.96 | 0:04:17 | 0:40:48 | 0:03:50 | 0:38:14 | 0:00:12 | 0:09:55 | 0:00:14 | 0:00:20 | 0:09:28 | 01:06:05 |  | 2011-03-01 00:00:00 | Agent 4 | 408 | Calls Handled
2011-03-01 00:00:00 | Agent 5 | 3672 | 07:21:45 | 511 | 524 | 0.98 | 0:03:24 | 0:44:43 | 0:03:21 | 0:44:43 | 0:00:03 | 0:03:02 | 0:00:00 | 0:00:00 | 0:06:50 | 01:45:30 |  | 2011-03-01 00:00:00 | Agent 5 | 511 | Calls Handled
2011-03-01 00:00:00 | Agent 6 | 5454 | [NAME] | 343 | 370 | 0.93 | 0:03:26 | 01:01:41 | 0:03:22 | 01:01:41 | 0:00:03 | 0:04:58 | 0:00:00 | 0:00:00 | 0:09:48 | 02:55:13 |  | 2011-03-01 00:00:00 | Agent 6 | 343 | Calls Handled
2011-04-01 00:00:00 | Agent 1 | 3632 | 08:33:39 | 338 | 380 | 0.89 | 0:06:18 | 01:08:39 | 0:05:36 | 0:59:30 | 0:00:28 | 0:15:59 | 0:00:13 | 0:00:20 | 0:14:29 | 01:28:54 |  | 2011-04-01 00:00:00 | Agent 1 | 338 | Calls Handled
2011-04-01 00:00:00 | Agent 2 | 3688 | 09:44:16 | 82 | 102 | 0.8 | 0:04:21 | 0:30:46 | 0:03:41 | 0:26:32 | 0:00:39 | 0:27:18 | 0:00:00 | 0:00:00 | 0:37:50 | [NAME] |  | 2011-04-01 00:00:00 | Agent 2 | 82 | Calls Handled
2011-04-01 00:00:00 | Agent 3 | 5601 | 06:20:45 | 328 | 357 | 0.92 | 0:04:40 | 01:21:07 | 0:04:21 | 01:19:43 | 0:00:04 | 0:07:00 | 0:00:14 | 0:00:20 | 0:11:11 | 01:45:01 |  | 2011-04-01 00:00:00 | Agent 3 | 328 | Calls Handled
2011-04-01 00:00:00 | Agent 4 | 7364 | 07:09:04 | 294 | 311 | 0.95 | 0:03:37 | 0:48:39 | 0:03:14 | 0:47:05 | 0:00:09 | 0:03:00 | 0:00:13 | 0:00:20 | 0:10:37 | 01:06:35 |  | 2011-04-01 00:00:00 | Agent 4 | 294 | Calls Handled
2011-04-01 00:00:00 | Agent 5 | 3672 | 06:35:11 | 384 | 391 | 0.98 | 0:03:17 | 0:49:42 | 0:03:13 | 0:46:04 | 0:00:03 | 0:03:38 | 0:00:00 | 0:00:00 | 0:06:58 | 01:18:09 |  | 2011-04-01 00:00:00 | Agent 5 | 384 | Calls Handled
2011-04-01 00:00:00 | Agent 6 | 3636 | 09:25:18 | 340 | 362 | 0.94 | 0:03:44 | 0:59:01 | 0:03:40 | 0:59:01 | 0:00:03 | 0:06:20 | 0:00:00 | 0:00:00 | 0:13:38 | 40:49:54 |  | 2011-04-01 00:00:00 | Agent 6 | 340 | Calls Handled
2011-05-01 00:00:00 | Agent 1 | 7264 | 08:11:35 | 339 | 381 | 0.89 | 0:07:05 | 01:50:46 | 0:06:41 | [NAME] | 0:00:12 | 0:07:03 | 0:00:11 | 0:00:20 | 0:13:40 | 01:45:16 |  | 2011-05-01 00:00:00 | Agent 1 | 339 | Calls Handled
2011-05-01 00:00:00 | Agent 2 | 3688 | 05:10:00 | 127 | 166 | 0.77 | 0:03:45 | 01:01:48 | 0:03:26 | 01:01:48 | 0:00:19 | 0:09:17 | 0:00:00 | 0:00:00 | 0:03:29 | 0:57:58 |  | 2011-05-01 00:00:00 | Agent 2 | 127 | Calls Handled
2011-05-01 00:00:00 | Agent 3 | 3734 | 06:29:40 | 358 | 381 | 0.94 | 0:04:35 | 0:54:30 | 0:04:12 | 0:54:30 | 0:00:09 | 0:07:25 | 0:00:13 | 0:00:20 | 0:12:05 | 01:09:57 |  | 2011-05-01 00:00:00 | Agent 3 | 358 | Calls Handled
2011-05-01 00:00:00 | Agent 4 | 5523 | 07:24:44 | 291 | 306 | 0.95 | 0:03:59 | 0:33:18 | 0:03:30 | 0:29:12 | 0:00:16 | 0:11:33 | 0:00:12 | 0:00:20 | 0:10:02 | 01:14:37 |  | 2011-05-01 00:00:00 | Agent 4 | 291 | Calls Handled
2011-05-01 00:00:00 | Agent 5 | 7344 | 06:10:52 | 427 | 440 | 0.97 | 0:02:57 | 0:55:07 | 0:02:55 | 0:55:07 | 0:00:02 | 0:02:50 | 0:00:00 | 0:00:00 | 0:06:43 | 01:16:56 |  | 2011-05-01 00:00:00 | Agent 5 | 427 | Calls Handled
2011-05-01 00:00:00 | Agent 6 | 3636 | [NAME] | 278 | 288 | 0.97 | 0:04:04 | 0:52:21 | 0:03:59 | 0:52:21 | 0:00:04 | 0:03:36 | 0:00:00 | 0:00:00 | 0:17:33 | 59:29:25 |  | 2011-05-01 00:00:00 | Agent 6 | 278 | Calls Handled
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-07-01 00:00:00 | Agent 1 | 272 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-07-01 00:00:00 | Agent 2 | 141 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-07-01 00:00:00 | Agent 3 | 315 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-07-01 00:00:00 | Agent 4 | 214 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-07-01 00:00:00 | Agent 5 | 399 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-07-01 00:00:00 | Agent 6 | 205 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-08-01 00:00:00 | Agent 1 | 254 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-08-01 00:00:00 | Agent 2 | 198 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-08-01 00:00:00 | Agent 3 | 159 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-08-01 00:00:00 | Agent 4 | 290 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-08-01 00:00:00 | Agent 5 | 273 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-08-01 00:00:00 | Agent 6 | 230 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-09-01 00:00:00 | Agent 1 | 303 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-09-01 00:00:00 | Agent 2 | 99 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-09-01 00:00:00 | Agent 3 | 255 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-09-01 00:00:00 | Agent 4 | 197 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-09-01 00:00:00 | Agent 5 | 353 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-09-01 00:00:00 | Agent 6 | 255 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-10-01 00:00:00 | Agent 1 | 400 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-10-01 00:00:00 | Agent 2 | 170 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-10-01 00:00:00 | Agent 3 | 279 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-10-01 00:00:00 | Agent 4 | 313 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-10-01 00:00:00 | Agent 5 | 323 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-10-01 00:00:00 | Agent 6 | 273 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-11-01 00:00:00 | Agent 1 | 355 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-11-01 00:00:00 | Agent 2 | 137 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-11-01 00:00:00 | Agent 3 | 314 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-11-01 00:00:00 | Agent 4 | 330 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-11-01 00:00:00 | Agent 5 | 216 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-11-01 00:00:00 | Agent 6 | 329 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-12-01 00:00:00 | Agent 1 | 362 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-12-01 00:00:00 | Agent 2 | 126 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-12-01 00:00:00 | Agent 3 | 274 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-12-01 00:00:00 | Agent 4 | 300 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-12-01 00:00:00 | Agent 5 | 291 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-12-01 00:00:00 | Agent 6 | 222 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-01-01 00:00:00 | Agent 1 | 374 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-01-01 00:00:00 | Agent 2 | 188 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-01-01 00:00:00 | Agent 3 | 365 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-01-01 00:00:00 | Agent 4 | 320 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-01-01 00:00:00 | Agent 5 | 356 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-01-01 00:00:00 | Agent 6 | 282 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-02-01 00:00:00 | Agent 1 | 362 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-02-01 00:00:00 | Agent 2 | 139 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-02-01 00:00:00 | Agent 3 | 342 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-02-01 00:00:00 | Agent 4 | 357 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-02-01 00:00:00 | Agent 5 | 314 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-02-01 00:00:00 | Agent 6 | 340 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-03-01 00:00:00 | Agent 1 | 456 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-03-01 00:00:00 | Agent 2 | 135 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-03-01 00:00:00 | Agent 3 | 436 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-03-01 00:00:00 | Agent 4 | 424 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-03-01 00:00:00 | Agent 5 | 524 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-03-01 00:00:00 | Agent 6 | 370 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-04-01 00:00:00 | Agent 1 | 380 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-04-01 00:00:00 | Agent 2 | 102 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-04-01 00:00:00 | Agent 3 | 357 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-04-01 00:00:00 | Agent 4 | 311 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-04-01 00:00:00 | Agent 5 | 391 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-04-01 00:00:00 | Agent 6 | 362 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-05-01 00:00:00 | Agent 1 | 381 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-05-01 00:00:00 | Agent 2 | 166 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-05-01 00:00:00 | Agent 3 | 381 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-05-01 00:00:00 | Agent 4 | 306 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-05-01 00:00:00 | Agent 5 | 440 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-05-01 00:00:00 | Agent 6 | 288 | Calls Presented
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-07-01 00:00:00 | Agent 1 | 0.95 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-07-01 00:00:00 | Agent 2 | 0.9 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-07-01 00:00:00 | Agent 3 | 0.91 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-07-01 00:00:00 | Agent 4 | 0.97 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-07-01 00:00:00 | Agent 5 | 0.97 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-07-01 00:00:00 | Agent 6 | 0.85 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-08-01 00:00:00 | Agent 1 | 0.92 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-08-01 00:00:00 | Agent 2 | 0.91 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-08-01 00:00:00 | Agent 3 | 0.95 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-08-01 00:00:00 | Agent 4 | 0.96 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-08-01 00:00:00 | Agent 5 | 0.95 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-08-01 00:00:00 | Agent 6 | 0.82 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-09-01 00:00:00 | Agent 1 | 0.94 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-09-01 00:00:00 | Agent 2 | 0.94 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-09-01 00:00:00 | Agent 3 | 0.95 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-09-01 00:00:00 | Agent 4 | 0.96 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-09-01 00:00:00 | Agent 5 | 0.98 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-09-01 00:00:00 | Agent 6 | 0.87 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-10-01 00:00:00 | Agent 1 | 0.95 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-10-01 00:00:00 | Agent 2 | 0.95 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-10-01 00:00:00 | Agent 3 | 0.95 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-10-01 00:00:00 | Agent 4 | 0.96 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-10-01 00:00:00 | Agent 5 | 0.98 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-10-01 00:00:00 | Agent 6 | 0.87 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-11-01 00:00:00 | Agent 1 | 0.92 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-11-01 00:00:00 | Agent 2 | 0.88 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-11-01 00:00:00 | Agent 3 | 0.96 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-11-01 00:00:00 | Agent 4 | 0.95 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-11-01 00:00:00 | Agent 5 | 0.99 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-11-01 00:00:00 | Agent 6 | 0.88 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-12-01 00:00:00 | Agent 1 | 0.93 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-12-01 00:00:00 | Agent 2 | 0.88 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-12-01 00:00:00 | Agent 3 | 0.96 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-12-01 00:00:00 | Agent 4 | 0.93 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-12-01 00:00:00 | Agent 5 | 0.95 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2010-12-01 00:00:00 | Agent 6 | 0.87 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-01-01 00:00:00 | Agent 1 | 0.93 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-01-01 00:00:00 | Agent 2 | 0.87 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-01-01 00:00:00 | Agent 3 | 0.95 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-01-01 00:00:00 | Agent 4 | 0.98 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-01-01 00:00:00 | Agent 5 | 0.97 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-01-01 00:00:00 | Agent 6 | 0.85 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-02-01 00:00:00 | Agent 1 | 0.88 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-02-01 00:00:00 | Agent 2 | 0.91 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-02-01 00:00:00 | Agent 3 | 0.94 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-02-01 00:00:00 | Agent 4 | 0.94 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-02-01 00:00:00 | Agent 5 | 0.97 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-02-01 00:00:00 | Agent 6 | 0.9 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-03-01 00:00:00 | Agent 1 | 0.89 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-03-01 00:00:00 | Agent 2 | 0.9 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-03-01 00:00:00 | Agent 3 | 0.94 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-03-01 00:00:00 | Agent 4 | 0.96 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-03-01 00:00:00 | Agent 5 | 0.98 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-03-01 00:00:00 | Agent 6 | 0.93 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-04-01 00:00:00 | Agent 1 | 0.89 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-04-01 00:00:00 | Agent 2 | 0.8 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-04-01 00:00:00 | Agent 3 | 0.92 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-04-01 00:00:00 | Agent 4 | 0.95 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-04-01 00:00:00 | Agent 5 | 0.98 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-04-01 00:00:00 | Agent 6 | 0.94 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-05-01 00:00:00 | Agent 1 | 0.89 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-05-01 00:00:00 | Agent 2 | 0.77 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-05-01 00:00:00 | Agent 3 | 0.94 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-05-01 00:00:00 | Agent 4 | 0.95 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-05-01 00:00:00 | Agent 5 | 0.97 | Handle Ratio
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2011-05-01 00:00:00 | Agent 6 | 0.97 | Handle Ratio