Spreadsheet: 872996d1719432256-help-creating-a-formula-quality-start-date-tenure-skillling
Sheet: Calls

 | Tenure When Evaluated | Team | Filekey | Subject of Call | Location | Consultant | Date |  |  | Market | Language | Agent skill | QA Analyst | Content  Structure | Knowledge Expertise | Soft skills | Responsibility Diligence | Legal Requirements | Points reached | Possible [NAME] | Success rate | Year | Month | Day | Counter
 |  | Gillian | U9YW4S | Cancellation | YPQLX0120 | [NAME] | 2024-02-12 00:00:00 |  | 3 months | DE | GER | GenRes | Stella | 1 | 0.6818181818181819 | 0.8636363636363638 | 0.375 | 1 | 64 | 84 | 0.7619047619047619 | 2024 | 2 | 12 | 7461
 |  | Gillian | U785249 | Irregularity | YPQOS0270 | [NAME] | 2024-04-02 00:00:00 |  | 5 months | AT | GER | GenRes | Stella | 0.9 | 0.84 | 0.8181818181818182 | 0.8 | 1 | 82 | 97 | 0.8453608247422679 | 2024 | 4 | 2 | 3692
 |  | Gillian | V8NE4J | Irregularity | YPQLX0120 | [NAME] | 2024-04-08 00:00:00 |  | 5 months | DE | GER | GenRes | Stella | 0.8 | 0.84 | 1 | 0.5 | 1 | 77 | 97 | 0.7938144329896906 | 2024 | 4 | 8 | 3691
 |  | Gillian | W6LJN5 | Rebooking | YPQOS0270 | [NAME] | 2024-05-20 00:00:00 |  | 7 months | DE | GER | GenRes | Stella | 0.875 | 1 | 1 | 0.625 | 1 | 75 | 84 | 0.8928571428571429 | 2024 | 5 | 20 | 7352
 |  | Gillian | KSZ7VP | Rebooking | YPQOS0270 | [NAME] | 2024-05-20 00:00:00 |  | 7 months | DE | GER | GenRes | Stella | 1 | 1 | 0.8181818181818182 | 1 | 1 | 76 | 80 | 0.95 | 2024 | 5 | 20 | 7325
 |  | Gillian | R6QE8C | Irregularity | YPQLH0215 | [NAME] | 2023-01-04 00:00:00 |  |  | DE | GER | GenRes | Marina | 1 | 1 | 0.8421052631578948 | 0.7 | 1 | 85 | 94 | 0.9042553191489361 | 2023 | 1 | 4 | 928
 |  | Gillian | L2VXCO | Upgrade request | YPQLH0215 | [NAME] | 2023-01-04 00:00:00 |  |  | CH | GER | GenRes | Marina | 1 | 1 | 0.8181818181818182 | 0.375 | 1 | 70 | 84 | 0.8333333333333333 | 2023 | 1 | 4 | 927
 |  | Gillian | TVMSE8 | Seat reservation | YPQ4Y0215 | [NAME] | 2023-01-13 00:00:00 |  |  | DE | GER | GenRes | Marina | 1 | 1 | 0.6818181818181819 | 1 | 1 | 73 | 80 | 0.9125 | 2023 | 1 | 13 | 867
 |  | Gillian | R9GVTV | Seat reservation | YPQ4Y0215 | [NAME] | 2023-02-14 00:00:00 |  |  | DE | GER | GenRes | Marina | 1 | 1 | 0.8181818181818182 | 1 | 1 | 76 | 80 | 0.95 | 2023 | 2 | 14 | 699
 |  | Gillian | R3T86T | Upgrade request | YPQ4Y0215 | [NAME] | 2023-03-15 00:00:00 |  |  | DE | GER | GenRes | Marina | 1 | 0.84 | 0.8181818181818182 | 0.6 | 1 | 69 | 81 | 0.8518518518518517 | 2023 | 3 | 15 | 545
 |  | Gillian | KQRB2S | Confirmation | YPQLX0120 | [NAME] | 2023-07-11 00:00:00 |  |  | DE | GER | GenRes | Stella | 1 | 1 | 1 | 0.8 | 1 | 87 | 91 | 0.9560439560439561 | 2023 | 7 | 11 | 8233
 |  | Gillian | P5GNJI | Seat reservation | YPQLX0120 | [NAME] | 2023-11-02 00:00:00 |  |  | CH | GER | GenRes | Stella | 0.9 | 1 | 0.6818181818181819 | 1 | 1 | 87 | 97 | 0.8969072164948453 | 2023 | 11 | 2 | 7756
 |  | Gillian | KYK69L | Other request | YPQLX0120 | [NAME] | 2023-11-11 00:00:00 |  |  | CH | GER | GenRes | Stella | 1 | 1 | 0.8636363636363638 | 0.7 | 1 | 88 | 97 | 0.9072164948453607 | 2023 | 11 | 11 | 7646
 |  | Gillian | QE2Q8E | Rebooking | YPQLH0215 | [NAME] | 2024-01-02 00:00:00 |  |  | DE | GER | GenRes | Stella | 0.8666666666666667 | 0.84 | 0.8181818181818182 | 1 | 1 | 85 | 97 | 0.8762886597938143 | 2024 | 1 | 2 | 7353
 |  | Gillian | O32M4T | Irregularity | YPQLH0215 | [NAME] | 2024-01-02 00:00:00 |  |  | DE | GER | GenRes | Stella | 1 | 0.8571428571428572 | 0.8181818181818182 | 1 | 0 | 46 | 100 | 0.46 | 2024 | 1 | 2 | 7351
 |  | Gillian | RVKQSN | Product info | YPQ4Y0215 | [NAME] | 2024-01-13 00:00:00 |  |  | DE | GER | GenRes | Stella | 1 | 1 | 0.8181818181818182 | 0.8 | 1 | 80 | 88 | 0.9090909090909092 | 2024 | 1 | 13 | 7420
 |  | Gillian | RYD29P | AVIH/PETC | YPQLX0120 | [NAME] | 2024-02-06 00:00:00 |  |  | CH | GER | GenRes | Stella | 0.8 | 0.84 | 1 | 0.8 | 1 | 83 | 97 | 0.8556701030927835 | 2024 | 2 | 6 | 7510
 |  | Gillian | T3V6QP | Seat reservation | YPQLH0215 | [NAME] | 2024-03-28 00:00:00 |  |  | DE | GER | GenRes | Stella | 0.9 | 0.84 | 0.8181818181818182 | 0.8 | 1 | 82 | 97 | 0.8453608247422679 | 2024 | 3 | 28 | 3650
 |  | Gillian | WUMSLA | Fare info | YPQLH0215 | [NAME] | 2024-04-15 00:00:00 |  |  | DE | GER | GenRes | Stella | 1 | 1 | 0.8181818181818182 | 0.375 | 0 | 35 | 84 | 0.4166666666666666 | 2024 | 4 | 15 | 3584
 |  | Gillian | WH9VWA | Other request | YPQLH0215 | [NAME] | 2024-04-17 00:00:00 |  |  | DE | GER | GenRes | Stella | 1 | 0.6363636363636364 | 0.6818181818181819 | 0.7 | 1 | 67 | 88 | 0.7613636363636364 | 2024 | 4 | 17 | 3690
 |  | Gillian | QMETOM | Cancellation | YPQLH0215 | [NAME] | 2024-05-14 00:00:00 |  |  | DE | GER | GenRes | Stella | 0.8333333333333335 | 1 | 1 | 1 | 1 | 84 | 88 | 0.9545454545454547 | 2024 | 5 | 14 | 7353