Spreadsheet: 127339d1320315342-using-if-else-statement-dependant-on-weekend-rpt05-weekly-performance-against-target-sla
Sheet: Sheet1

Weekly KPI Report
 |  | Incident | Severity | Status | Reported Date/Time | Responded Date/Time | Resolved Date | Response time | Resolution time | Exception
1 |  |  |  |  |  |  |  |  |  | Entered over the weekend
2
3
4 |  |  |  |  |  |  |  |  |  | Entered over the weekend
5 |  |  |  |  |  |  |  |  |  | Entered over the weekend
6
7
8
9 |  |  |  |  |  |  |  |  |  | Entered over the weekend
10
11 |  |  |  |  |  |  |  |  |  | Entered over the weekend
12
13 |  |  |  |  |  |  |  |  |  | Entered over the weekend
14
15
16 |  |  |  |  |  |  |  |  |  | Entered over the weekend
17
18
19 |  |  |  |  |  |  |  |  |  | Entered over the weekend
20 |  |  |  |  |  |  |  |  |  | Retrospective analysis indicated that the ticket really should not have been treated as a Severity 1 incident in the first place (there was no immediated impact to users, only a chance of eating into the tech-go-live lead time). Work info was updated to reflect this fact and a contact from GCS corroborated with a similar grievance over misreporting of severities by Infosys and Cognizant. The decision was made to keep the ticket as a Severity 1 and follow a more rigorous review of information in the future when faced with high severity incidents.
21 |  |  |  |  |  |  |  |  |  | Entered over the weekend
22 |  |  |  |  |  |  |  |  |  | Entered over the weekend
23 |  |  |  |  |  |  |  |  |  | Entered over the weekend
24
25 |  |  |  |  |  |  |  |  |  | No exception
26
27
28 |  |  |  |  |  |  |  |  |  | [NAME] mistakenly assigned the ticket to the IBM queue instead of ours so it spent 4 days in that queue before being routed back. The total time actually taken on the ticket was only 30 minutes so this is actually a KPI achieved
29 |  |  |  |  |  |  |  |  |  | Entered over the weekend
30 |  |  |  |  |  |  |  |  |  | Entered over the weekend
31
32
33
34 |  |  |  |  |  |  |  |  |  | Key
35 |  |  |  | The example in yellow falls on a weekend |  |  |  |  |  |  | KPI MET
36 |  |  |  | I want [NAME] to use an IF statement to recognise the weekend day and instead calculate H35- 25/11/2011 06:00 |  |  |  |  |  |  | KPI MISSED
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