Spreadsheet: 780498d1652484234-min-custom-message-when-null-daily-tickets-report-5-13-2022-
Sheet: CallTek

Case # | Records | Vendor | Ticket Age | Last Modified Ticket Age | Property | Room/Apt# | Priority | Problem | Assigned To | Local Time | Follow Up Type | Follow Up Time | Description (Latest) |  |  | Ticket Age | Last Modified Ticket Age | Property | Room/Apt# | Priority | Problem | HKI Guest |  |  | Ticket Age | Last Modified Ticket Age | Property | Room/Apt# | Priority | Problem | HKI-NOC |  |  | Ticket Age | Last Modified Ticket Age | Property | Room/Apt# | Priority | Problem | HKI NOC USA |  |  | Ticket Age | Last Modified Ticket Age | Property | Room/Apt# | Priority | Problem | BeyondTV Support + [NAME]
10521337 | 4 | HKI | 3 weeks ago | 3 days ago | Hollywood Casino and Hotel Tunica (26983/23206) | RV Park 2 & 3 | Medium | Hotel Status Request/Inquiry | HKI NOC USA | Friday 5/13/2022 14:31 | Pending Admin NOC Action | 05/11/2022 06:05 | Escalated to Raf and he is procurring some spare power suppl |  |  |  |  |  |  |  |  |  |  |  | 2 weeks ago | 1 week ago | Knickerbocker Hotel (26022/22257) | chief engineer | Medium | WiFi-No Association | HKI-NOC |  |  | 3 weeks ago | 3 days ago | Hollywood Casino and Hotel Tunica (26983/23206) | RV Park 2 & 3 | Medium | Hotel Status Request/Inquiry | HKI NOC USA |  |  | 2 months ago | 2 months ago | [NAME] (33848/28203) | 811LR/530LR | Medium | Beyond TV Issue | [NAME]
10513995 | 1 | HKI | 3 weeks ago | 3 weeks ago | Hotel Vin Grapevine (54159/44400) | Bi-amp | Medium | [NAME] | HKI NOC USA | Friday 5/13/2022 14:31 |  | 04/21/2022 03:46 | - inbound call from [NAME] asking for Odari - he mentio |  |  |  |  |  |  |  |  |  |  |  | 4 days ago | 3 hours ago | Canada House Beach Club (Outsource) (8775/8910) | 612A | Medium | WiFi-No Association | HKI-NOC |  |  | 3 weeks ago | 3 weeks ago | Hotel Vin Grapevine (54159/44400) | Bi-amp | Medium | [NAME] | HKI NOC USA |  |  | 3 weeks ago | 4 days ago | [NAME] (54026/44271) | General Manager | Medium | Hotel Status Request/Inquiry | [NAME]
10566702 | 2 | HKI | 17 hours ago | 55 minutes ago | [NAME] (35709/30051) | 3202 | Medium | Slow Connection | HKI-NOC | Friday 5/13/2022 15:31 |  | 05/13/2022 09:10 | [NAME] under SZ: 18:7C:0B:33:09:F0 AP3202 Online |  |  |  |  |  |  |  |  |  |  |  | 3 days ago | 3 hours ago | Loews Coronado Bay Resort (34056/28409) | 5104 | Medium | No Signal | HKI-NOC |  |  |  |  |  |  |  |  |  |  |  | 2 days ago | 2 days ago | Hotel Amarano (51825/42789) | 241 | Medium | Beyond TV Issue | [NAME]
10565360 | 3 | HKI | 1 day ago | 36 minutes ago | Hyatt Regency San Francisco (Park Central San Francisco Hotel) (26098/22329) | na | Medium | [NAME] | HKI-NOC | Friday 5/13/2022 12:31 | Pending Staff Response | 05/12/2022 17:24 | Called [PHONE] and asked for [NAME] at the front desk. FD |  |  |  |  |  |  |  |  |  |  |  | 2 days ago | 1 day ago | [NAME] (35709/30051) | 2135 | Medium | Quarantine Error | HKI-NOC
10563896 | 4 | HKI | 2 days ago | 1 day ago | [NAME] (35709/30051) | 2135 | Medium | Quarantine Error | HKI-NOC | Friday 5/13/2022 15:31 | Pending [NAME] | 05/12/2022 02:58 | [NAME] was busy at the conference & will be free by 5 p |  |  |  |  |  |  |  |  |  |  |  | 2 days ago | 1 day ago | Loews Chicago O'Hare Hotel (56626/46719) | 916 | Medium | WiFi-No Association | HKI-NOC
10563534 | 4 | HKI | 2 days ago | 1 day ago | Loews Chicago O'Hare Hotel (56626/46719) | 916 | Medium | WiFi-No Association | HKI-NOC | N/A | Pending [NAME] | 05/11/2022 17:57 | Called back [NAME]. User said he was getting good speed in c |  |  |  |  |  |  |  |  |  |  |  | 1 day ago | 36 minutes ago | Hyatt Regency San Francisco (Park Central San Francisco Hotel) (26098/22329) | na | Medium | [NAME] | HKI-NOC
*10562205 | 5 | HKI | 3 days ago | 3 hours ago | Loews Coronado Bay Resort (34056/28409) | 5104 | Medium | No Signal | HKI-NOC | Friday 5/13/2022 12:31 | For Monitoring | 05/11/2022 08:53 | Called property FD [PHONE], call was transferred to the |  |  |  |  |  |  |  |  |  |  |  | 17 hours ago | 55 minutes ago | [NAME] (35709/30051) | 3202 | Medium | Slow Connection | HKI-NOC
10559005 | 6 | HKI | 4 days ago | 3 hours ago | Canada House Beach Club (Outsource) (8775/8910) | 612A | Medium | WiFi-No Association | HKI-NOC | Friday 5/13/2022 15:31 | For Monitoring | 05/09/2022 17:11 | As per [NAME] with reference to FD 29521, The device a
10533459 | 5 | HKI | 2 weeks ago | 1 week ago | Knickerbocker Hotel (26022/22257) | chief engineer | Medium | WiFi-No Association | HKI-NOC | Friday 5/13/2022 15:31 | Pending Staff Response | 05/13/2022 10:44 | - called back hotel but phone number is no longer service -
10563468 | 1 | HKI | 2 days ago | 2 days ago | Hotel Amarano (51825/42789) | 241 | Medium | Beyond TV Issue | [NAME] | Friday 5/13/2022 12:31 | For Monitoring | 05/12/2022 04:32 | --he connected to WIFI after some time it comes to the home
10511774 | 8 | HKI | 3 weeks ago | 4 days ago | [NAME] (54026/44271) | General Manager | Medium | Hotel Status Request/Inquiry | [NAME] | Friday 5/13/2022 12:31 | Pending Staff Response | 05/10/2022 11:13 | Called Mariely and left a message to her office phone.
10444890 | 14 | HKI | 2 months ago | 2 months ago | [NAME] (33848/28203) | 811LR/530LR | Medium | Beyond TV Issue | [NAME] | Friday 5/13/2022 15:31 | Pending Admin NOC Action | 03/28/2022 09:41 | --Inbound call:- [NAME] --he said he was checking with som