Spreadsheet: 723690d1615836674-best-calculation-method-instead-of-average-cs-dashboard
Sheet:  Overview

 | Contact Summary by Channel
 |  | Grand Total | Target |  | Jul | Aug | Sep | Oct | Nov | Dec | Jan | Feb | CY 2020: Week 41 | CY 2020: Week 42 | CY 2020: Week 43 | CY 2020: Week 44 | CY 2020: Week 45 | CY 2020: Week 46 | CY 2020: Week 47 | CY 2020: Week 48 | CY 2020: Week 49 | CY 2020: Week 50 | CY 2020: Week 51 | CY 2020: Week 52 | CY 2020: Week 53 | CY 2021: Week 1 | CY 2021: Week 2 | CY 2021: Week 3 | CY 2021: Week 4 | CY 2021: Week 5 | CY 2021: Week 6 | CY 2021: Week 7 | CY 2021: Week 8 | CY 2021: Week 9 | 2021-02-01 00:00:00 | 2021-02-02 00:00:00 | 2021-02-03 00:00:00 | 2021-02-04 00:00:00 | 2021-02-05 00:00:00 | 2021-02-06 00:00:00 | 2021-02-08 00:00:00 | 2021-02-08 00:00:00 | 2021-02-09 00:00:00 | 2021-02-10 00:00:00 | 2021-02-11 00:00:00 | 2021-02-12 00:00:00 | 2021-02-13 00:00:00 | 2021-02-14 00:00:00 | 2021-02-15 00:00:00 | 2021-02-16 00:00:00 | 2021-02-17 00:00:00 | 2021-02-18 00:00:00 | 2021-02-19 00:00:00 | 2021-02-20 00:00:00 | 2021-02-21 00:00:00 | 2021-02-22 00:00:00 | 2021-02-23 00:00:00 | 2021-02-24 00:00:00 | 2021-02-25 00:00:00 | 2021-02-26 00:00:00 | 2021-02-27 00:00:00 | 2021-02-28 00:00:00 | 2021-03-01 00:00:00 | 2021-03-02 00:00:00 | 2021-03-03 00:00:00 | 2021-03-04 00:00:00 | 2021-03-05 00:00:00 | 2021-03-06 00:00:00 | 2021-03-07 00:00:00 | 2021-03-08 00:00:00 | 2021-03-09 00:00:00 | 2021-03-10 00:00:00 | 2021-03-11 00:00:00 | 2021-03-12 00:00:00 | 2021-03-13 00:00:00 | 2021-03-14 00:00:00 | 2021-03-15 00:00:00 | 2021-03-16 00:00:00 | 2021-03-17 00:00:00 | 2021-03-18 00:00:00 | 2021-03-19 00:00:00 | 2021-03-20 00:00:00 | 2021-03-21 00:00:00 | 2021-03-22 00:00:00 | 2021-03-23 00:00:00 | 2021-03-24 00:00:00 | 2021-03-25 00:00:00 | 2021-03-26 00:00:00 | 2021-03-27 00:00:00 | 2021-03-28 00:00:00 | 2021-03-29 00:00:00 | 2021-03-30 00:00:00 | 2021-03-31 00:00:00 | 2021-04-01 00:00:00 | 2021-04-02 00:00:00 | 2021-04-03 00:00:00 | 2021-04-04 00:00:00 | 2021-04-05 00:00:00 | 2021-04-06 00:00:00 | 2021-04-07 00:00:00 | 2021-04-08 00:00:00 | 2021-04-09 00:00:00 | 2021-04-10 00:00:00 | 2021-04-11 00:00:00 | 2021-04-12 00:00:00 | 2021-04-13 00:00:00 | 2021-04-14 00:00:00 | 2021-04-15 00:00:00 | 2021-04-16 00:00:00 | 2021-04-17 00:00:00 | 2021-04-18 00:00:00 | 2021-04-19 00:00:00 | 2021-04-20 00:00:00 | 2021-04-21 00:00:00 | 2021-04-22 00:00:00 | 2021-04-23 00:00:00 | 2021-04-24 00:00:00 | 2021-04-25 00:00:00 | 2021-04-26 00:00:00 | 2021-04-27 00:00:00 | 2021-04-28 00:00:00 | 2021-04-29 00:00:00 | 2021-04-30 00:00:00 | 2021-05-01 00:00:00 | 2021-05-02 00:00:00 | 2021-05-03 00:00:00 | 2021-05-04 00:00:00 | 2021-05-05 00:00:00 | 2021-05-06 00:00:00 | 2021-05-07 00:00:00 | 2021-05-08 00:00:00 | 2021-05-09 00:00:00 | 2021-05-10 00:00:00 | 2021-05-11 00:00:00 | 2021-05-12 00:00:00 | 2021-05-13 00:00:00 | 2021-05-14 00:00:00 | 2021-05-15 00:00:00 | 2021-05-16 00:00:00 | 2021-05-17 00:00:00 | 2021-05-18 00:00:00 | 2021-05-19 00:00:00 | 2021-05-20 00:00:00 | 2021-05-21 00:00:00 | 2021-05-22 00:00:00 | 2021-05-23 00:00:00 | 2021-05-24 00:00:00 | 2021-05-25 00:00:00 | 2021-05-26 00:00:00 | 2021-05-27 00:00:00 | 2021-05-28 00:00:00 | 2021-05-29 00:00:00 | 2021-05-30 00:00:00 | 2021-05-31 00:00:00 | 2021-06-01 00:00:00 | 2021-06-02 00:00:00 | 2021-06-03 00:00:00 | 2021-06-04 00:00:00 | 2021-06-05 00:00:00 | 2021-06-06 00:00:00 | 2021-06-07 00:00:00 | 2021-06-08 00:00:00 | 2021-06-09 00:00:00 | 2021-06-10 00:00:00 | 2021-06-11 00:00:00 | 2021-06-12 00:00:00 | 2021-06-13 00:00:00 | 2021-06-14 00:00:00 | 2021-06-15 00:00:00 | 2021-06-16 00:00:00 | 2021-06-17 00:00:00 | 2021-06-18 00:00:00 | 2021-06-19 00:00:00 | 2021-06-20 00:00:00 | 2021-06-21 00:00:00 | 2021-06-22 00:00:00 | 2021-06-23 00:00:00 | 2021-06-24 00:00:00 | 2021-06-25 00:00:00 | 2021-06-26 00:00:00 | 2021-06-27 00:00:00 | 2021-06-28 00:00:00 | 2021-06-29 00:00:00 | 2021-06-30 00:00:00 | 2021-07-01 00:00:00 | 2021-07-02 00:00:00 | 2021-07-03 00:00:00 | 2021-07-04 00:00:00 | 2021-07-05 00:00:00 | 2021-07-06 00:00:00 | 2021-07-07 00:00:00 | 2021-07-08 00:00:00 | 2021-07-09 00:00:00 | 2021-07-10 00:00:00 | 2021-07-11 00:00:00 | 2021-07-12 00:00:00 | 2021-07-13 00:00:00 | 2021-07-14 00:00:00 | 2021-07-15 00:00:00 | 2021-07-16 00:00:00 | 2021-07-17 00:00:00 | 2021-07-18 00:00:00 | 2021-07-19 00:00:00 | 2021-07-20 00:00:00 | 2021-07-21 00:00:00 | 2021-07-22 00:00:00 | 2021-07-23 00:00:00 | 2021-07-24 00:00:00 | 2021-07-25 00:00:00 | 2021-07-26 00:00:00 | 2021-07-27 00:00:00 | 2021-07-28 00:00:00 | 2021-07-29 00:00:00 | 2021-07-30 00:00:00 | 2021-07-31 00:00:00 | 2021-08-01 00:00:00 | 2021-08-02 00:00:00 | 2021-08-03 00:00:00 | 2021-08-04 00:00:00 | 2021-08-05 00:00:00 | 2021-08-06 00:00:00 | 2021-08-07 00:00:00 | 2021-08-08 00:00:00 | 2021-08-09 00:00:00 | 2021-08-10 00:00:00 | 2021-08-11 00:00:00 | 2021-08-12 00:00:00 | 2021-08-13 00:00:00 | 2021-08-14 00:00:00 | 2021-08-15 00:00:00 | 2021-08-16 00:00:00 | 2021-08-17 00:00:00 | 2021-08-18 00:00:00 | 2021-08-19 00:00:00 | 2021-08-20 00:00:00 | 2021-08-21 00:00:00 | 2021-08-22 00:00:00 | 2021-08-23 00:00:00 | 2021-08-24 00:00:00 | 2021-08-25 00:00:00 | 2021-08-26 00:00:00 | 2021-08-27 00:00:00 | 2021-08-28 00:00:00 | 2021-08-29 00:00:00 | 2021-08-30 00:00:00 | 2021-08-31 00:00:00 | 2021-09-01 00:00:00 | 2021-09-02 00:00:00 | 2021-09-03 00:00:00 | 2021-09-04 00:00:00 | 2021-09-05 00:00:00 | 2021-09-06 00:00:00 | 2021-09-07 00:00:00 | 2021-09-08 00:00:00 | 2021-09-09 00:00:00 | 2021-09-10 00:00:00 | 2021-09-11 00:00:00 | 2021-09-12 00:00:00 | 2021-09-13 00:00:00 | 2021-09-14 00:00:00 | 2021-09-15 00:00:00 | 2021-09-16 00:00:00 | 2021-09-17 00:00:00 | 2021-09-18 00:00:00 | 2021-09-19 00:00:00 | 2021-09-20 00:00:00 | 2021-09-21 00:00:00 | 2021-09-22 00:00:00 | 2021-09-23 00:00:00 | 2021-09-24 00:00:00 | 2021-09-25 00:00:00 | 2021-09-26 00:00:00 | 2021-09-27 00:00:00 | 2021-09-28 00:00:00 | 2021-09-29 00:00:00 | 2021-09-30 00:00:00 | 2021-10-01 00:00:00 | 2021-10-02 00:00:00 | 2021-10-03 00:00:00 | 2021-10-04 00:00:00 | 2021-10-05 00:00:00 | 2021-10-06 00:00:00 | 2021-10-07 00:00:00 | 2021-10-08 00:00:00 | 2021-10-09 00:00:00 | 2021-10-10 00:00:00 | 2021-10-11 00:00:00 | 2021-10-12 00:00:00 | 2021-10-13 00:00:00 | 2021-10-14 00:00:00 | 2021-10-15 00:00:00 | 2021-10-16 00:00:00 | 2021-10-17 00:00:00 | 2021-10-18 00:00:00 | 2021-10-19 00:00:00 | 2021-10-20 00:00:00 | 2021-10-21 00:00:00 | 2021-10-22 00:00:00 | 2021-10-23 00:00:00 | 2021-10-24 00:00:00 | 2021-10-25 00:00:00 | 2021-10-26 00:00:00 | 2021-10-27 00:00:00 | 2021-10-28 00:00:00 | 2021-10-29 00:00:00 | 2021-10-30 00:00:00 | 2021-10-31 00:00:00 | 2021-11-01 00:00:00 | 2021-11-02 00:00:00 | 2021-11-03 00:00:00 | 2021-11-04 00:00:00 | 2021-11-05 00:00:00 | 2021-11-06 00:00:00 | 2021-11-07 00:00:00 | 2021-11-08 00:00:00 | 2021-11-09 00:00:00 | 2021-11-10 00:00:00 | 2021-11-11 00:00:00 | 2021-11-12 00:00:00 | 2021-11-13 00:00:00 | 2021-11-14 00:00:00 | 2021-11-15 00:00:00 | 2021-11-16 00:00:00 | 2021-11-17 00:00:00 | 2021-11-18 00:00:00 | 2021-11-19 00:00:00 | 2021-11-20 00:00:00 | 2021-11-21 00:00:00 | 2021-11-22 00:00:00 | 2021-11-23 00:00:00 | 2021-11-24 00:00:00 | 2021-11-25 00:00:00 | 2021-11-26 00:00:00 | 2021-11-27 00:00:00 | 2021-11-28 00:00:00 | 2021-11-29 00:00:00 | 2021-11-30 00:00:00 | 2021-12-01 00:00:00 | 2021-12-02 00:00:00 | 2021-12-03 00:00:00 | 2021-12-04 00:00:00 | 2021-12-05 00:00:00 | 2021-12-06 00:00:00 | 2021-12-07 00:00:00 | 2021-12-08 00:00:00 | 2021-12-09 00:00:00 | 2021-12-10 00:00:00 | 2021-12-11 00:00:00 | 2021-12-12 00:00:00 | 2021-12-13 00:00:00 | 2021-12-14 00:00:00 | 2021-12-15 00:00:00 | 2021-12-16 00:00:00 | 2021-12-17 00:00:00 | 2021-12-18 00:00:00 | 2021-12-19 00:00:00 | 2021-12-20 00:00:00 | 2021-12-21 00:00:00 | 2021-12-22 00:00:00 | 2021-12-23 00:00:00 | 2021-12-24 00:00:00 | 2021-12-25 00:00:00 | 2021-12-26 00:00:00 | 2021-12-27 00:00:00 | 2021-12-28 00:00:00 | 2021-12-29 00:00:00 | 2021-12-30 00:00:00 | 2021-12-31 00:00:00 | Week Total | Var % (Prev Week) | Var % (Prev Day)
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Thursday | Friday | Saturday | Sunday |  |  |  |  |  |  |  | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday
 | Totals | Offered |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 35346 | 30316 | 30864 | 39689 | 29324 | 33758 | 33729 | 31744 | 24003 | 39192 | 35457 | 23144 | 19341 | 21463 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2674
 |  | Answered |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 22412 | 21852 | 20649 | 21909 | 21780 | 23647 | 23655 | 24074 | 18321 | 27218 | 21075 | 17924 | 17451 | 19786 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2494
 |  | Contacts | Target |  | Jul | Aug | Sep | Oct | Nov | Dec | Jan | Feb | CY 2020: Week 41 | CY 2020: Week 42 | CY 2020: Week 43 | CY 2020: Week 44 | CY 2020: Week 45 | CY 2020: Week 46 | CY 2020: Week 47 | CY 2020: Week 48 | CY 2020: Week 49 | CY 2020: Week 50 | CY 2020: Week 51 | CY 2020: Week 52 | CY 2020: Week 53 | CY 2021: Week 1 | CY 2021: Week 2 | CY 2021: Week 3 | CY 2021: Week 4 | CY 2021: Week 5 | CY 2021: Week 6 | CY 2021: Week 7 | CY 2021: Week 8 | CY 2021: Week 9 | 2021-02-01 00:00:00 | 2021-02-02 00:00:00 | 2021-02-03 00:00:00 | 2021-02-04 00:00:00 | 2021-02-05 00:00:00 | 2021-02-06 00:00:00 | 2021-02-07 00:00:00 | 2021-02-08 00:00:00 | 2021-02-09 00:00:00 | 2021-02-10 00:00:00 | 2021-02-11 00:00:00 | 2021-02-12 00:00:00 | 2021-02-13 00:00:00 | 2021-02-14 00:00:00 | 2021-02-15 00:00:00 | 2021-02-16 00:00:00 | 2021-02-17 00:00:00 | 2021-02-18 00:00:00 | 2021-02-19 00:00:00 | 2021-02-20 00:00:00 | 2021-02-21 00:00:00 | 2021-02-22 00:00:00 | 2021-02-23 00:00:00 | 2021-02-24 00:00:00 | 2021-02-25 00:00:00 | 2021-02-26 00:00:00 | 2021-02-27 00:00:00 | 2021-02-28 00:00:00 | 2021-03-01 00:00:00 | 2021-03-02 00:00:00 | 2021-03-03 00:00:00 | 2021-03-04 00:00:00 | 2021-03-05 00:00:00 | 2021-03-06 00:00:00 | 2021-03-07 00:00:00 | 2021-03-08 00:00:00 | 2021-03-09 00:00:00 | 2021-03-10 00:00:00 | 2021-03-11 00:00:00 | 2021-03-12 00:00:00 | 2021-03-13 00:00:00 | 2021-03-14 00:00:00 | 2021-03-15 00:00:00 | 2021-03-16 00:00:00 | 2021-03-17 00:00:00 | 2021-03-18 00:00:00 | 2021-03-19 00:00:00 | 2021-03-20 00:00:00 | 2021-03-21 00:00:00 | 2021-03-22 00:00:00 | 2021-03-23 00:00:00 | 2021-03-24 00:00:00 | 2021-03-25 00:00:00 | 2021-03-26 00:00:00 | 2021-03-27 00:00:00 | 2021-03-28 00:00:00 | 2021-03-29 00:00:00 | 2021-03-30 00:00:00 | 2021-03-31 00:00:00 | 2021-04-01 00:00:00 | 2021-04-02 00:00:00 | 2021-04-03 00:00:00 | 2021-04-04 00:00:00 | 2021-04-05 00:00:00 | 2021-04-06 00:00:00 | 2021-04-07 00:00:00 | 2021-04-08 00:00:00 | 2021-04-09 00:00:00 | 2021-04-10 00:00:00 | 2021-04-11 00:00:00 | 2021-04-12 00:00:00 | 2021-04-13 00:00:00 | 2021-04-14 00:00:00 | 2021-04-15 00:00:00 | 2021-04-16 00:00:00 | 2021-04-17 00:00:00 | 2021-04-18 00:00:00 | 2021-04-19 00:00:00 | 2021-04-20 00:00:00 | 2021-04-21 00:00:00 | 2021-04-22 00:00:00 | 2021-04-23 00:00:00 | 2021-04-24 00:00:00 | 2021-04-25 00:00:00 | 2021-04-26 00:00:00 | 2021-04-27 00:00:00 | 2021-04-28 00:00:00 | 2021-04-29 00:00:00 | 2021-04-30 00:00:00 | 2021-05-01 00:00:00 | 2021-05-02 00:00:00 | 2021-05-03 00:00:00 | 2021-05-04 00:00:00 | 2021-05-05 00:00:00 | 2021-05-06 00:00:00 | 2021-05-07 00:00:00 | 2021-05-08 00:00:00 | 2021-05-09 00:00:00 | 2021-05-10 00:00:00 | 2021-05-11 00:00:00 | 2021-05-12 00:00:00 | 2021-05-13 00:00:00 | 2021-05-14 00:00:00 | 2021-05-15 00:00:00 | 2021-05-16 00:00:00 | 2021-05-17 00:00:00 | 2021-05-18 00:00:00 | 2021-05-19 00:00:00 | 2021-05-20 00:00:00 | 2021-05-21 00:00:00 | 2021-05-22 00:00:00 | 2021-05-23 00:00:00 | 2021-05-24 00:00:00 | 2021-05-25 00:00:00 | 2021-05-26 00:00:00 | 2021-05-27 00:00:00 | 2021-05-28 00:00:00 | 2021-05-29 00:00:00 | 2021-05-30 00:00:00 | 2021-05-31 00:00:00 | 2021-06-01 00:00:00 | 2021-06-02 00:00:00 | 2021-06-03 00:00:00 | 2021-06-04 00:00:00 | 2021-06-05 00:00:00 | 2021-06-06 00:00:00 | 2021-06-07 00:00:00 | 2021-06-08 00:00:00 | 2021-06-09 00:00:00 | 2021-06-10 00:00:00 | 2021-06-11 00:00:00 | 2021-06-12 00:00:00 | 2021-06-13 00:00:00 | 2021-06-14 00:00:00 | 2021-06-15 00:00:00 | 2021-06-16 00:00:00 | 2021-06-17 00:00:00 | 2021-06-18 00:00:00 | 2021-06-19 00:00:00 | 2021-06-20 00:00:00 | 2021-06-21 00:00:00 | 2021-06-22 00:00:00 | 2021-06-23 00:00:00 | 2021-06-24 00:00:00 | 2021-06-25 00:00:00 | 2021-06-26 00:00:00 | 2021-06-27 00:00:00 | 2021-06-28 00:00:00 | 2021-06-29 00:00:00 | 2021-06-30 00:00:00 | 2021-07-01 00:00:00 | 2021-07-02 00:00:00 | 2021-07-03 00:00:00 | 2021-07-04 00:00:00 | 2021-07-05 00:00:00 | 2021-07-06 00:00:00 | 2021-07-07 00:00:00 | 2021-07-08 00:00:00 | 2021-07-09 00:00:00 | 2021-07-10 00:00:00 | 2021-07-11 00:00:00 | 2021-07-12 00:00:00 | 2021-07-13 00:00:00 | 2021-07-14 00:00:00 | 2021-07-15 00:00:00 | 2021-07-16 00:00:00 | 2021-07-17 00:00:00 | 2021-07-18 00:00:00 | 2021-07-19 00:00:00 | 2021-07-20 00:00:00 | 2021-07-21 00:00:00 | 2021-07-22 00:00:00 | 2021-07-23 00:00:00 | 2021-07-24 00:00:00 | 2021-07-25 00:00:00 | 2021-07-26 00:00:00 | 2021-07-27 00:00:00 | 2021-07-28 00:00:00 | 2021-07-29 00:00:00 | 2021-07-30 00:00:00 | 2021-07-31 00:00:00 | 2021-08-01 00:00:00 | 2021-08-02 00:00:00 | 2021-08-03 00:00:00 | 2021-08-04 00:00:00 | 2021-08-05 00:00:00 | 2021-08-06 00:00:00 | 2021-08-07 00:00:00 | 2021-08-08 00:00:00 | 2021-08-09 00:00:00 | 2021-08-10 00:00:00 | 2021-08-11 00:00:00 | 2021-08-12 00:00:00 | 2021-08-13 00:00:00 | 2021-08-14 00:00:00 | 2021-08-15 00:00:00 | 2021-08-16 00:00:00 | 2021-08-17 00:00:00 | 2021-08-18 00:00:00 | 2021-08-19 00:00:00 | 2021-08-20 00:00:00 | 2021-08-21 00:00:00 | 2021-08-22 00:00:00 | 2021-08-23 00:00:00 | 2021-08-24 00:00:00 | 2021-08-25 00:00:00 | 2021-08-26 00:00:00 | 2021-08-27 00:00:00 | 2021-08-28 00:00:00 | 2021-08-29 00:00:00 | 2021-08-30 00:00:00 | 2021-08-31 00:00:00 | 2021-09-01 00:00:00 | 2021-09-02 00:00:00 | 2021-09-03 00:00:00 | 2021-09-04 00:00:00 | 2021-09-05 00:00:00 | 2021-09-06 00:00:00 | 2021-09-07 00:00:00 | 2021-09-08 00:00:00 | 2021-09-09 00:00:00 | 2021-09-10 00:00:00 | 2021-09-11 00:00:00 | 2021-09-12 00:00:00 | 2021-09-13 00:00:00 | 2021-09-14 00:00:00 | 2021-09-15 00:00:00 | 2021-09-16 00:00:00 | 2021-09-17 00:00:00 | 2021-09-18 00:00:00 | 2021-09-19 00:00:00 | 2021-09-20 00:00:00 | 2021-09-21 00:00:00 | 2021-09-22 00:00:00 | 2021-09-23 00:00:00 | 2021-09-24 00:00:00 | 2021-09-25 00:00:00 | 2021-09-26 00:00:00 | 2021-09-27 00:00:00 | 2021-09-28 00:00:00 | 2021-09-29 00:00:00 | 2021-09-30 00:00:00 | 2021-10-01 00:00:00 | 2021-10-02 00:00:00 | 2021-10-03 00:00:00 | 2021-10-04 00:00:00 | 2021-10-05 00:00:00 | 2021-10-06 00:00:00 | 2021-10-07 00:00:00 | 2021-10-08 00:00:00 | 2021-10-09 00:00:00 | 2021-10-10 00:00:00 | 2021-10-11 00:00:00 | 2021-10-12 00:00:00 | 2021-10-13 00:00:00 | 2021-10-14 00:00:00 | 2021-10-15 00:00:00 | 2021-10-16 00:00:00 | 2021-10-17 00:00:00 | 2021-10-18 00:00:00 | 2021-10-19 00:00:00 | 2021-10-20 00:00:00 | 2021-10-21 00:00:00 | 2021-10-22 00:00:00 | 2021-10-23 00:00:00 | 2021-10-24 00:00:00 | 2021-10-25 00:00:00 | 2021-10-26 00:00:00 | 2021-10-27 00:00:00 | 2021-10-28 00:00:00 | 2021-10-29 00:00:00 | 2021-10-30 00:00:00 | 2021-10-31 00:00:00 | 2021-11-01 00:00:00 | 2021-11-02 00:00:00 | 2021-11-03 00:00:00 | 2021-11-04 00:00:00 | 2021-11-05 00:00:00 | 2021-11-06 00:00:00 | 2021-11-07 00:00:00 | 2021-11-08 00:00:00 | 2021-11-09 00:00:00 | 2021-11-10 00:00:00 | 2021-11-11 00:00:00 | 2021-11-12 00:00:00 | 2021-11-13 00:00:00 | 2021-11-14 00:00:00 | 2021-11-15 00:00:00 | 2021-11-16 00:00:00 | 2021-11-17 00:00:00 | 2021-11-18 00:00:00 | 2021-11-19 00:00:00 | 2021-11-20 00:00:00 | 2021-11-21 00:00:00 | 2021-11-22 00:00:00 | 2021-11-23 00:00:00 | 2021-11-24 00:00:00 | 2021-11-25 00:00:00 | 2021-11-26 00:00:00 | 2021-11-27 00:00:00 | 2021-11-28 00:00:00 | 2021-11-29 00:00:00 | 2021-11-30 00:00:00 | 2021-12-01 00:00:00 | 2021-12-02 00:00:00 | 2021-12-03 00:00:00 | 2021-12-04 00:00:00 | 2021-12-05 00:00:00 | 2021-12-06 00:00:00 | 2021-12-07 00:00:00 | 2021-12-08 00:00:00 | 2021-12-09 00:00:00 | 2021-12-10 00:00:00 | 2021-12-11 00:00:00 | 2021-12-12 00:00:00 | 2021-12-13 00:00:00 | 2021-12-14 00:00:00 | 2021-12-15 00:00:00 | 2021-12-16 00:00:00 | 2021-12-17 00:00:00 | 2021-12-18 00:00:00 | 2021-12-19 00:00:00 | 2021-12-20 00:00:00 | 2021-12-21 00:00:00 | 2021-12-22 00:00:00 | 2021-12-23 00:00:00 | 2021-12-24 00:00:00 | 2021-12-25 00:00:00 | 2021-12-26 00:00:00 | 2021-12-27 00:00:00 | 2021-12-28 00:00:00 | 2021-12-29 00:00:00 | 2021-12-30 00:00:00 | 2021-12-31 00:00:00 | Week Total | Var % (Prev Week) | Var % (Prev Day) | 2021-01-31 00:00:00
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 | Chats | Chats Offered |  |  | 48887 | 62168 | 82288 | 90816 | 87008 | 78166 | 75404 | 61530 | 22450 | 19575 | 18834 | 18102 | 21520 | 15085 | 17100 | 25601 | 19491 | 16210 | 16502 | 21666 | 14713 | 18568 | 18680 | 17745 | 12966 | 21544 | 18645 | 11616 | 9725 | 10912 | 1821 | 1768 | 1930 | 2021 | 2768 | 3259 | 7977 | 4408 | 3348 | 2552 | 2116 | 2288 | 2423 | 1510 | 1528 | 1702 | 1892 | 1529 | 1586 | 1889 | 1490 | 1233 | 1438 | 1625 | 1351 | 1301 | 1543 | 1234 | 1213 | 1307 | 1609 | 1505 | 1490 | 2338 | 1450 | 1018 | 1177 | 1317 | 1352 | 1460 | 1857 | 1480 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 1506
 |  | Chats Answered |  |  | 46281 | 60051 | 65551 | 68060 | 64727 | 51349 | 59183 | 46680 | 15589 | 15148 | 15084 | 14711 | 14745 | 12999 | 13253 | 17987 | 11945 | 11783 | 11359 | 12477 | 11633 | 13653 | 14264 | 14423 | 10588 | 15790 | 11700 | 10043 | 9147 | 10461 | 1335 | 1403 | 1587 | 1471 | 1832 | 2725 | 5437 | 1978 | 1456 | 1432 | 1610 | 1730 | 2065 | 1429 | 1139 | 1338 | 1461 | 1401 | 1458 | 1805 | 1441 | 1158 | 1337 | 1384 | 1307 | 1231 | 1516 | 1214 | 1160 | 1236 | 1508 | 1386 | 1440 | 2295 | 1436 | 979 | 1119 | 1264 | 1336 | 1418 | 1755 | 1409 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 1404
 |  | [NAME] | 0.93 |  |  | 0.9659471110539184 |  |  |  |  |  | 0.7586543149683082 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.9586693548387096 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.9322709163346613
 |  | GoS % | 80% in 20 secs |  | 0.5811360893489067 | 0.6227 | 0.298 | 0.23 | 0.238 | 0.2893 | 0.3 | 0.3439731235901011 | 0.1641 | 0.3378137021828398 | 0.266515581682755 | 0.2627142857142857 | 0.2878310343662178 | 0.3592146923285443 | 0.291726331781905 | 0.1830149052062976 | 0.2216719307945723 | 0.311096439277021 | 0.2614652552141995 | 0.2897091625454129 | 0.2965213785680283 | 0.2763346073787382 | 0.2824534910349761 | 0.2948367943640913 | 0.3317489794766644 | 0.2341662113056984 | 0.2158684775422162 | 0.4081762196046261 | 0.5176815859078634 | 0.5559904761904761 | 0.227 | 0.237 | 0.224 | 0.209 | 0.2935239697224559 | 0.3806395094174332 | 0.068 | 0.045 | 0.053 | 0.106 | 0.19 | 0.2683307332293292 | 0.3737486095661847 | 0.475 | 0.4695 | 0.207 | 0.22 | 0.359 | 0.4662162162162162 | 0.5225173210161663 | 0.613 | 0.45 | 0.437 | 0.311 | 0.567 | 0.610445205479452 | 0.6423258958755916 | 0.606 | 0.687 | 0.511 | 0.504 | 0.423 | 0.5746 | 0.5533333333333333 | 0.639 | 0.59 | 0.524 | 0.506 | 0.65 | 0.5598540145985401 | 0.6137 | 0.587 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.522
 |  | ART (Minutes) |  |  | 0:00:45 | 0:00:55 | 0:02:50 |  | 00:03:32.098000 | 00:04:07 | 00:03:07 | 00:03:01.831000 | 00:04:09.270000 | 00:02:34.791000 | 00:02:27.983000 | 00:02:35.614000 | 00:05:43.058000 | 00:02:01.382000 | 00:02:52.768000 | 00:04:23.455000 | 00:06:31.400000 | 00:03:48.317000 | 00:04:24.861000 | 00:05:31.810000 | 00:02:53.981000 | 00:03:11.592000 | 00:02:53.050000 | 00:02:34.057000 | 00:02:37.377000 | 00:03:32.956000 | 00:05:43.558000 | 00:01:57.505000 | 00:00:53.304000 | 00:00:45.324000 | 00:03:37.247000 | 00:02:36.229000 | 00:02:36.500000 | 00:03:48.852000 | 00:05:01.058000 | 00:02:13.146000 | 00:04:57.659000 | 00:11:55.299000 | 00:11:57.621000 | 00:07:05.861000 | 00:03:24.338000 | 00:03:26.972000 | 00:01:27.376000 | 00:00:47.436000 | 00:03:27.194000 | 00:03:02.820000 | 00:03:18.930000 | 00:01:17.695000 | 00:01:18.497000 | 00:00:45.215000 | 00:00:32.182000 | 00:00:50.244000 | 00:01:08.006000 | 00:01:53.001000 | 00:00:39.563000 | 00:00:45.360000 | 00:00:29.605000 | 00:00:27.352000 | 00:00:42.423000 | 00:00:57.045000 | 00:00:56.049000 | 00:01:11.421000 | 00:00:31.402000 | 00:00:33.002000 | 00:00:25.923000 | 00:00:40.831000 | 00:00:45.954000 | 00:00:46.087000 | 00:00:23.992000 | 00:00:38.960000 | 00:00:50.986000 | 00:00:50.223000 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 00:00:58.510000
 |  | AHT (Minutes) | 00:10:00 |  | 0:10:18 | 0:10:06 | 0:12:30 |  | 00:12:52.991000 | 00:12:57 | 00:12:31 | 00:12:37.317000 | 00:14:44.627000 | 00:12:40.525000 | 00:12:28.080000 | 00:12:51.224000 | 00:14:49.579000 | 00:12:09.378000 | 00:12:53.476000 | 00:14:10.830000 | 00:13:49.517000 | 00:11:54.369000 | 00:14:21.639000 | 00:12:40.209000 | 00:12:58.289000 | 00:13:20.716000 | 00:12:43.641000 | 00:12:22.626000 | 00:12:09.541000 | 00:13:14.748000 | 00:14:58.190000 | 00:11:52.242000 | 00:10:24.087000 | 00:10:16.033000 | 00:13:04.449000 | 00:12:10.703000 | 00:12:34.815000 | 00:13:20.136000 | 00:15:16.754000 | 00:13:10.572000 | 00:13:05.804000 | 00:20:05.571000 | 00:19:53.862000 | 00:16:27.114000 | 00:12:41.688000 | 00:14:51.922000 | 00:10:43.418000 | 00:10:03.755000 | 00:15:37.589000 | 00:13:14.166000 | 00:13:02.712000 | 00:10:14.545000 | 00:11:19.708000 | 00:10:01.408000 | 00:09:35.566000 | 00:09:47.037000 | 00:10:45.541000 | 00:11:09.837000 | 00:10:01.703000 | 00:11:30.288000 | 00:10:36.186000 | 00:08:58.019000 | 00:10:07.094000 | 00:10:22.055000 | 00:10:12.019000 | 00:10:26.975000 | 00:09:46.400000 | 00:10:39.407000 | 00:10:18.284000 | 00:09:36.577000 | 00:09:37.193000 | 00:09:54.619000 | 00:09:48.722000 | 00:11:17.977000 | 00:10:49.218000 | 00:10:27.565000 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 00:10:19.293000
 |  | Longest Chat |  |  |  | 01:17:32 | 02:19:48 | 02:59:48 | 01:51:43.286000 | 01:32:37 | 02:11:40.857000 | 01:16:48.071000 | 02:59:48 | 02:07:09 | 01:30:17.286000 | 01:26:53.143000 | 01:25:16 | 01:31:24 | 01:19:51.714000 | 01:51:43.286000 | 02:08:29.857000 | 01:29:49.714000 | 01:23:32.714000 | 01:32:37 | 01:19:29.429000 | 02:23:54.429000 | 02:11:40.857000 | 01:44:47 | 01:33:02.857000 | 01:15:42.857000 | 01:25:34.714000 | 01:18:27.714000 | 01:07:27 | 01:02:13.286000 | 01:07:32 | 01:02:44 | 00:56:29 | 01:16:22 | 01:23:22 | 01:20:22 | 01:43:09 | 01:31:05 | 01:51:33 | 01:27:11 | 01:36:10 | 01:01:23 | 01:25:37 | 01:06:04 | 01:04:45 | 01:22:14 | 01:18:01 | 00:49:52 | 02:21:43 | 01:05:10 | 01:07:29 | 01:40:28 | 01:00:05 | 01:17:55 | 01:11:42 | 00:57:51 | 00:50:43 | 00:53:25 | 01:14:51 | 01:07:43 | 00:48:59 | 01:11:11 | 00:44:49 | 01:14:28 | 00:53:32 | 01:06:50 | 01:05:43 | 01:21:59 | 01:08:08 | 01:22:58 | 01:15:01 | 01:18:05 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 01:06:50
 |  | CSAT for chats | 0.8 |  | 0.872 | 0.868 | 0.6437 | 0.8501 | 0.835 | 0.826 | 0.84 | 0.8070151484416508 | 0.846 | 0.8624285714285714 | 0.8607978910369068 | 0.8540285714285715 | 0.8575898855666297 | 0.837202867764206 | 0.8313285714285714 | 0.8221267321743513 | 0.8331428571428573 | 0.8329417169684776 | 0.8013842746400887 | 0.8140714285714284 | 0.8250030290109446 | 0.8528908777697711 | 0.8259484757919904 | 0.8430195751917532 | 0.8413185748875822 | 0.8013510520487264 | 0.7772372881355932 | 0.8091008250108553 | 0.8403714285714284 | 0.8267285714285715 | 0.815 | 0.828 | 0.783 | 0.815 | 0.822 | 0.8294573643410853 | 0.717 | 0.725 | 0.744 | 0.78 | 0.816 | 0.7796610169491526 | 0.79 | 0.806 | 0.7696 | 0.8 | 0.787 | 0.849 | 0.8389057750759878 | 0.8192 | 0.8 | 0.838 | 0.856 | 0.839 | 0.84 | 0.8651 | 0.8285 | 0.816 | 0.848 | 0.852 | 0.827 | 0.812 | 0.8188 | 0.8013 | 0.828 | 0.84 | 0.89 | 0.85 | 0.84 | 0.8497 | 0.8291 | 0.836 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | .+
 |  | Total Surveys Responded |  |  |  |  |  |  |  | 10456 | 10524 | 8768 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2048 | 2623 | 2370 | 1928 | 1847 | 2116 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 204 | 257 | 300 | 295 |  |  | 310
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2021-02-24 00:00:00 | 2021-02-25 00:00:00 | 2021-02-26 00:00:00 | 2021-02-27 00:00:00 | 2021-02-28 00:00:00 | 2021-03-01 00:00:00 | 2021-03-02 00:00:00 | 2021-03-03 00:00:00 | 2021-03-04 00:00:00 | 2021-03-05 00:00:00 | 2021-03-06 00:00:00 | 2021-03-07 00:00:00 | 2021-03-08 00:00:00 | 2021-03-09 00:00:00 | 2021-03-10 00:00:00 | 2021-03-11 00:00:00 | 2021-03-12 00:00:00 | 2021-03-13 00:00:00 | 1900-01-10 00:00:00 | 2021-03-15 00:00:00 | 2021-03-16 00:00:00 | 2021-03-17 00:00:00 | 2021-03-18 00:00:00 | 2021-03-19 00:00:00 | 2021-03-20 00:00:00 | 2021-03-21 00:00:00 | 2021-03-22 00:00:00 | 2021-03-23 00:00:00 | 2021-03-24 00:00:00 | 2021-03-25 00:00:00 | 2021-03-26 00:00:00 | 2021-03-27 00:00:00 | 2021-03-28 00:00:00 | 2021-03-29 00:00:00 | 2021-03-30 00:00:00 | 2021-03-31 00:00:00 | 2021-04-01 00:00:00 | 2021-04-02 00:00:00 | 2021-04-03 00:00:00 | 2021-04-04 00:00:00 | 2021-04-05 00:00:00 | 2021-04-06 00:00:00 | 2021-04-07 00:00:00 | 2021-04-08 00:00:00 | 2021-04-09 00:00:00 | 2021-04-10 00:00:00 | 2021-04-11 00:00:00 | 2021-04-12 00:00:00 | 2021-04-13 00:00:00 | 2021-04-14 00:00:00 | 2021-04-15 00:00:00 | 2021-04-16 00:00:00 | 2021-04-17 00:00:00 | 2021-04-18 00:00:00 | 2021-04-19 00:00:00 | 2021-04-20 00:00:00 | 2021-04-21 00:00:00 | 2021-04-22 00:00:00 | 2021-04-23 00:00:00 | 2021-04-24 00:00:00 | 2021-04-25 00:00:00 | 2021-04-26 00:00:00 | 2021-04-27 00:00:00 | 2021-04-28 00:00:00 | 2021-04-29 00:00:00 | 2021-04-30 00:00:00 | 2021-05-01 00:00:00 | 2021-05-02 00:00:00 | 2021-05-03 00:00:00 | 2021-05-04 00:00:00 | 2021-05-05 00:00:00 | 2021-05-06 00:00:00 | 2021-05-07 00:00:00 | 2021-05-08 00:00:00 | 2021-05-09 00:00:00 | 2021-05-10 00:00:00 | 2021-05-11 00:00:00 | 2021-05-12 00:00:00 | 2021-05-13 00:00:00 | 2021-05-14 00:00:00 | 2021-05-15 00:00:00 | 2021-05-16 00:00:00 | 2021-05-17 00:00:00 | 2021-05-18 00:00:00 | 2021-05-19 00:00:00 | 2021-05-20 00:00:00 | 2021-05-21 00:00:00 | 2021-05-22 00:00:00 | 2021-05-23 00:00:00 | 2021-05-24 00:00:00 | 2021-05-25 00:00:00 | 2021-05-26 00:00:00 | 2021-05-27 00:00:00 | 2021-05-28 00:00:00 | 2021-05-29 00:00:00 | 2021-05-30 00:00:00 | 2021-05-31 00:00:00 | 2021-06-01 00:00:00 | 2021-06-02 00:00:00 | 2021-06-03 00:00:00 | 2021-06-04 00:00:00 | 2021-06-05 00:00:00 | 2021-06-06 00:00:00 | 2021-06-07 00:00:00 | 2021-06-08 00:00:00 | 2021-06-09 00:00:00 | 2021-06-10 00:00:00 | 2021-06-11 00:00:00 | 2021-06-12 00:00:00 | 2021-06-13 00:00:00 | 2021-06-14 00:00:00 | 2021-06-15 00:00:00 | 2021-06-16 00:00:00 | 2021-06-17 00:00:00 | 2021-06-18 00:00:00 | 2021-06-19 00:00:00 | 2021-06-20 00:00:00 | 2021-06-21 00:00:00 | 2021-06-22 00:00:00 | 2021-06-23 00:00:00 | 2021-06-24 00:00:00 | 2021-06-25 00:00:00 | 2021-06-26 00:00:00 | 2021-06-27 00:00:00 | 2021-06-28 00:00:00 | 2021-06-29 00:00:00 | 2021-06-30 00:00:00 | 2021-07-01 00:00:00 | 2021-07-02 00:00:00 | 2021-07-03 00:00:00 | 2021-07-04 00:00:00 | 2021-07-05 00:00:00 | 2021-07-06 00:00:00 | 2021-07-07 00:00:00 | 2021-07-08 00:00:00 | 2021-07-09 00:00:00 | 2021-07-10 00:00:00 | 2021-07-11 00:00:00 | 2021-07-12 00:00:00 | 2021-07-13 00:00:00 | 2021-07-14 00:00:00 | 2021-07-15 00:00:00 | 2021-07-16 00:00:00 | 2021-07-17 00:00:00 | 2021-07-18 00:00:00 | 2021-07-19 00:00:00 | 2021-07-20 00:00:00 | 2021-07-21 00:00:00 | 2021-07-22 00:00:00 | 2021-07-23 00:00:00 | 2021-07-24 00:00:00 | 2021-07-25 00:00:00 | 2021-07-26 00:00:00 | 2021-07-27 00:00:00 | 2021-07-28 00:00:00 | 2021-07-29 00:00:00 | 2021-07-30 00:00:00 | 2021-07-31 00:00:00 | 2021-08-01 00:00:00 | 2021-08-02 00:00:00 | 2021-08-03 00:00:00 | 2021-08-04 00:00:00 | 2021-08-05 00:00:00 | 2021-08-06 00:00:00 | 2021-08-07 00:00:00 | 2021-08-08 00:00:00 | 2021-08-09 00:00:00 | 2021-08-10 00:00:00 | 2021-08-11 00:00:00 | 2021-08-12 00:00:00 | 2021-08-13 00:00:00 | 2021-08-14 00:00:00 | 2021-08-15 00:00:00 | 2021-08-16 00:00:00 | 2021-08-17 00:00:00 | 2021-08-18 00:00:00 | 2021-08-19 00:00:00 | 2021-08-20 00:00:00 | 2021-08-21 00:00:00 | 2021-08-22 00:00:00 | 2021-08-23 00:00:00 | 2021-08-24 00:00:00 | 2021-08-25 00:00:00 | 2021-08-26 00:00:00 | 2021-08-27 00:00:00 | 2021-08-28 00:00:00 | 2021-08-29 00:00:00 | 2021-08-30 00:00:00 | 2021-08-31 00:00:00 | 2021-09-01 00:00:00 | 2021-09-02 00:00:00 | 2021-09-03 00:00:00 | 2021-09-04 00:00:00 | 2021-09-05 00:00:00 | 2021-09-06 00:00:00 | 2021-09-07 00:00:00 | 2021-09-08 00:00:00 | 2021-09-09 00:00:00 | 2021-09-10 00:00:00 | 2021-09-11 00:00:00 | 2021-09-12 00:00:00 | 2021-09-13 00:00:00 | 2021-09-14 00:00:00 | 2021-09-15 00:00:00 | 2021-09-16 00:00:00 | 2021-09-17 00:00:00 | 2021-09-18 00:00:00 | 2021-09-19 00:00:00 | 2021-09-20 00:00:00 | 2021-09-21 00:00:00 | 2021-09-22 00:00:00 | 2021-09-23 00:00:00 | 2021-09-24 00:00:00 | 2021-09-25 00:00:00 | 2021-09-26 00:00:00 | 2021-09-27 00:00:00 | 2021-09-28 00:00:00 | 2021-09-29 00:00:00 | 2021-09-30 00:00:00 | 2021-10-01 00:00:00 | 2021-10-02 00:00:00 | 2021-10-03 00:00:00 | 2021-10-04 00:00:00 | 2021-10-05 00:00:00 | 2021-10-06 00:00:00 | 2021-10-07 00:00:00 | 2021-10-08 00:00:00 | 2021-10-09 00:00:00 | 2021-10-10 00:00:00 | 2021-10-11 00:00:00 | 2021-10-12 00:00:00 | 2021-10-13 00:00:00 | 2021-10-14 00:00:00 | 2021-10-15 00:00:00 | 2021-10-16 00:00:00 | 2021-10-17 00:00:00 | 2021-10-18 00:00:00 | 2021-10-19 00:00:00 | 2021-10-20 00:00:00 | 2021-10-21 00:00:00 | 2021-10-22 00:00:00 | 2021-10-23 00:00:00 | 2021-10-24 00:00:00 | 2021-10-25 00:00:00 | 2021-10-26 00:00:00 | 2021-10-27 00:00:00 | 2021-10-28 00:00:00 | 2021-10-29 00:00:00 | 2021-10-30 00:00:00 | 2021-10-31 00:00:00 | 2021-11-01 00:00:00 | 2021-11-02 00:00:00 | 2021-11-03 00:00:00 | 2021-11-04 00:00:00 | 2021-11-05 00:00:00 | 2021-11-06 00:00:00 | 2021-11-07 00:00:00 | 2021-11-08 00:00:00 | 2021-11-09 00:00:00 | 2021-11-10 00:00:00 | 2021-11-11 00:00:00 | 2021-11-12 00:00:00 | 2021-11-13 00:00:00 | 2021-11-14 00:00:00 | 2021-11-15 00:00:00 | 2021-11-16 00:00:00 | 2021-11-17 00:00:00 | 2021-11-18 00:00:00 | 2021-11-19 00:00:00 | 2021-11-20 00:00:00 | 2021-11-21 00:00:00 | 2021-11-22 00:00:00 | 2021-11-23 00:00:00 | 2021-11-24 00:00:00 | 2021-11-25 00:00:00 | 2021-11-26 00:00:00 | 2021-11-27 00:00:00 | 2021-11-28 00:00:00 | 2021-11-29 00:00:00 | 2021-11-30 00:00:00 | 2021-12-01 00:00:00 | 2021-12-02 00:00:00 | 2021-12-03 00:00:00 | 2021-12-04 00:00:00 | 2021-12-05 00:00:00 | 2021-12-06 00:00:00 | 2021-12-07 00:00:00 | 2021-12-08 00:00:00 | 2021-12-09 00:00:00 | 2021-12-10 00:00:00 | 2021-12-11 00:00:00 | 2021-12-12 00:00:00 | 2021-12-13 00:00:00 | 2021-12-14 00:00:00 | 2021-12-15 00:00:00 | 2021-12-16 00:00:00 | 2021-12-17 00:00:00 | 2021-12-18 00:00:00 | 2021-12-19 00:00:00 | 2021-12-20 00:00:00 | 2021-12-21 00:00:00 | 2021-12-22 00:00:00 | 2021-12-23 00:00:00 | 2021-12-24 00:00:00 | 2021-12-25 00:00:00 | 2021-12-26 00:00:00 | 2021-12-27 00:00:00 | 2021-12-28 00:00:00 | 2021-12-29 00:00:00 | 2021-12-30 00:00:00 | 2021-12-31 00:00:00 | Week Total | Var % (Prev Week) | Var % (Prev Day) | 2021-01-31 00:00:00
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 | Phones | Calls Offered |  |  | 34318 | 49504 | 73603 | 72086 | 59773 | 56265 | 51119 | 44367 | 18643 | 15982 | 14104 | 13882 | 15449 | 10974 | 11571 | 15382 | 13129 | 11997 | 12111 | 14818 | 12018 | 12504 | 12343 | 11310 | 9049 | 14171 | 12931 | 9262 | 8003 | 8727 | 1243 | 1400 | 1309 | 1425 | 2084 | 2234 | 4476 | 2374 | 2055 | 1946 | 1513 | 1894 | 1879 | 1270 | 1346 | 1417 | 1359 | 1254 | 1244 | 1556 | 1086 | 1061 | 1128 | 1305 | 1155 | 1085 | 1277 | 992 | 1012 | 1220 | 1290 | 1308 | 1243 | 1666 | 988 | 853 | 876 | 1060 | 1176 | 1311 | 1385 | 1047 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 993
 |  | Calls Answered |  |  | 31647 | 46494 | 57076 | 51778 | 46203 | 40364 | 40837 | 34117 | 11680 | 11470 | 11411 | 11271 | 11334 | 9736 | 9626 | 11970 | 10018 | 9287 | 8770 | 9095 | 9576 | 9837 | 9142 | 9434 | 7363 | 10404 | 8799 | 7555 | 7359 | 8143 | 937 | 1038 | 951 | 1069 | 1455 | 1906 | 3048 | 1549 | 1039 | 1090 | 1052 | 1288 | 1621 | 1160 | 1057 | 731 | 1075 | 1113 | 1101 | 1426 | 1052 | 999 | 1031 | 1047 | 1064 | 1005 | 1249 | 964 | 972 | 1102 | 1212 | 1146 | 1128 | 1623 | 960 | 824 | 839 | 992 | 1117 | 1221 | 1291 | 1012 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 954
 |  | [NAME] | 0.93 |  |  | 0.9391968325791855 |  |  |  |  |  | 0.7689724344670589 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.9195301761839311 | 0.9330812421221496 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.9686924493554327 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.9607250755287009
 |  | GoS % | 80% in 20 secs | 0.8 | 0.7850981991957573 | 0.6448851809295432 | 0.436 | 0.34 | 0.5041 | 0.3322 | 0.43 | 0.509835916552447 | 0.2145 | 0.3881639193311734 | 0.5349745697340634 | 0.4695714285714286 | 0.4365173849525201 | 0.6699571428571429 | 0.6068592903828198 | 0.4537385444910337 | 0.4452247611134192 | 0.4377486686142874 | 0.4481871481613305 | 0.4542546744419705 | 0.4855483577461404 | 0.4389948123067779 | 0.3622997330042237 | 0.4890722221564469 | 0.50887918561729 | 0.3701591770010499 | 0.3387739216728855 | 0.5878204292045198 | 0.7425901383313321 | 0.795477936951128 | 0.4191 | 0.3779 | 0.3407 | 0.3565 | 0.3243761996161229 | 0.5720680393912265 | 0.20047 | 0.19 | 0.1509 | 0.12 | 0.2479 | 0.2328405491024287 | 0.6045769026077701 | 0.8252 | 0.4710252600297177 | 0.1644 | 0.4187 | 0.6324 | 0.6688102893890675 | 0.8239074550128535 | 0.9355 | 0.7691 | 0.672 | 0.4368 | 0.7126 | 0.783410138248848 | 0.9342208300704777 | 0.89 | 0.8261 | 0.7066 | 0.7643 | 0.6919 | 0.7465808527755431 | 0.9117647058823529 | 0.9211 | 0.9062 | 0.8505 | 0.8198 | 0.858 | 0.778 | 0.87 | 0.8424 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.8832
 |  | ART (Minutes) |  |  | 00:00:22.854000 | 00:00:21 | 00:01:45.528000 | 00:02:31.674000 | 00:01:33 | 00:01:54 | 00:02:03 | 00:01:56.817000 | 00:03:54.301000 | 00:02:39.162000 | 0:01:56.132000 | 00:01:37.738000 | 00:02:17.894000 | 00:00:53.929000 | 00:01:10.781000 | 00:01:50.491000 | 00:02:06.799000 | 00:01:32.414000 | 00:02:03.716000 | 00:02:17.788000 | 00:01:45.242000 | 00:02:20.692000 | 00:02:38.440000 | 00:01:38.488000 | 00:01:42.442000 | 00:02:27.291000 | 00:03:09.471000 | 00:01:34.764000 | 00:00:35.742000 | 00:00:26.510000 | 00:02:15.158000 | 00:01:57.724000 | 00:02:32.108000 | 00:02:17.769000 | 0:04:08.353000 | 00:01:18.317000 | 00:02:41.608000 | 00:03:37.036000 | 00:04:25.126000 | 00:04:53.318000 | 00:03:14.280000 | 00:04:08.437000 | 00:01:24.961000 | 00:00:23.141000 | 00:02:19.052000 | 00:04:21.964000 | 00:01:51.233000 | 00:00:49.765000 | 00:00:58.205000 | 00:00:35.857000 | 00:00:07.273000 | 00:00:24.618000 | 00:00:40.700000 | 00:01:27.765000 | 00:00:35.513000 | 00:00:36.273000 | 00:00:11.958000 | 00:00:13.366000 | 00:00:14.294000 | 00:00:35.090000 | 00:00:25.489000 | 00:00:34.659000 | 00:00:51.367000 | 00:00:15.446000 | 00:00:09.225000 | 00:00:10.529000 | 00:00:15.915000 | 00:00:18.039000 | 00:00:15.717000 | 00:00:29.326000 | 00:00:30.953000 | 00:00:18.865000 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 00:00:10.072000
 |  | AHT (Minutes) | 00:05:00 |  | 00:05:19.770000 | 00:05:37 | 00:06:18 | 00:07:11 | 0:06:11.699000 | 0:05:50 | 00:05:26.944000 | 00:05:40.592000 | 00:06:20.578000 | 00:06:51.104000 | 0:06:20.829000 | 00:06:42.402000 | 00:06:35.377000 | 00:06:04.670000 | 00:05:46.751000 | 00:05:46.938000 | 00:06:04.819000 | 00:05:43.742000 | 00:06:00.640000 | 00:05:55.326000 | 00:05:50.939000 | 00:05:29.660000 | 00:05:26.944000 | 00:05:21.496000 | 00:05:28.877000 | 00:05:44.135000 | 00:05:54.042000 | 00:05:37.760000 | 00:05:26.429000 | 00:05:18.719000 | 00:06:03.796000 | 00:05:33.221000 | 00:06:14.089000 | 00:06:09.893000 | 0:05:18.004000 | 00:05:04.048000 | 00:05:45.893000 | 00:06:48.639000 | 00:07:02.438000 | 00:06:42.958000 | 00:06:05.389000 | 00:04:09.204000 | 00:05:27.507000 | 00:05:02.163000 | 00:04:34.152000 | 00:06:30.912000 | 00:06:18.847000 | 00:05:49.193000 | 00:06:00.598000 | 00:04:56.570000 | 00:05:14.050000 | 00:05:43.125000 | 00:05:45.577000 | 00:05:42.558000 | 00:05:33.555000 | 00:04:49.888000 | 00:05:21.628000 | 00:05:08.674000 | 00:05:38.229000 | 00:05:27.132000 | 00:05:38.403000 | 00:05:13.886000 | 00:04:47.296000 | 00:05:16.926000 | 00:05:09.162000 | 00:05:07.525000 | 00:05:17.180000 | 00:05:30.311000 | 00:05:21.185000 | 00:05:03.293000 | 00:04:59.077000 | 00:05:23.784000 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 00:05:27.504000
 |  | Longest Call |  |  |  | 00:44:54 | 2:10:12 | 01:55:34 | 01:22:27 | 00:52:01.333000 | 00:53:16.200000 | 01:16:08.800000 | 01:00:07.857000 | 01:09:44.429000 | 01:01:15.167000 | 01:17:36 | 01:03:26.400000 | 01:04:20.200000 | 00:58:27.833000 | 01:14:47.167000 | 01:03:49.500000 | 00:43:19.697000 | 00:52:01.333000 | 00:50:14.857000 | 00:50:31.833000 | 01:00:31.143000 | 00:53:16.200000 | 00:52:01.286000 | 00:44:06.143000 | 00:50:02.714000 | 00:53:09.571000 | 03:04:16.600000 | 00:43:18.500000 | 00:46:04.571000 | 00:57:31 | 00:36:37 | 00:50:37 | 00:57:49 | 00:43:21 | 01:01:06 | 00:43:18 | 01:35:06 | 00:56:36 | 00:43:27 | 00:44:43 | 00:50:16 | 00:42:05 | 00:39:54 | 00:54:45 | 00:47:22 | 1:19:44 | 1:16:42 | 11:58:45 | 00:50:12 | 00:50:19 | 00:41:05 | 00:35:30 | 00:57:51 | 00:43:07 | 00:40:35 | 00:41:43 | 1:07:09 | 00:50:56 | 00:49:41 | 00:46:51 | 00:48:44 | 00:46:46 | 00:44:25 | 00:35:09 | 00:49:51 | 00:38:53 | 00:57:24 | 1:05:10 | 00:47:04 | 00:48:30 | 00:57:24 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 00:43:56
 |  | CSAT for Calls | 0.8 |  | 0.6791 | 0.6726 | 0.7025 | 0.6924 | 0.7079 | 0.6765 | 0.65 | 0.5767585714285713 | 0.661 | 0.7091857142857144 | 0.7210142857142856 | 0.7335000000000002 | 0.6709428571428572 | 0.7039 | 0.7281157142857142 | 0.7288142857142857 | 0.6755714285714286 | 0.6909285714285714 | 0.6349 | 0.6670142857142858 | 0.7126714285714285 | 0.6827428571428571 | 0.6570285714285714 | 0.6049428571428572 | 0.6421142857142856 | 0.5985342857142857 | 0.5463857142857143 | 0.5670285714285714 | 0.5950857142857143 | 0.5736 | 0.597 | 0.6212 | 0.5323 | 0.6033 | 0.4778 | 0.6746 | 0.68354 | 0.6066 | 0.57 | 0.5385 | 0.48 | 0.4972 | 0.5465 | 0.5859 | 0.5819 | 0.5 | 0.5359 | 0.6585 | 0.5974 | 0.5355 | 0.56 | 0.5638 | 0.5507 | 0.6268 | 0.538 | 0.5811 | 0.6082 | 0.697 | 0.608 | 0.6107 | 0.575 | 0.5099 | 0.5965 | 0.5796 | 0.5355 | 0.6438 | 0.5 | 0.5183 | 0.62 | 0.6318 | 0.6269 | 0.6344 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.6789
 |  | Total Surveys Responded |  |  |  |  |  |  |  | 4500 | 4902 | 5839 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 1036 | 1107 | 1652 | 1615 | 1465 | 1588 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 191 | 111 | 85 | 248 | 277 | 269 | 227
 |  | Contacts | Target |  | Jul | Aug | Sep | Oct | Nov | Dec | Jan | Feb | CY 2020: Week 41 | CY 2020: Week 42 | CY 2020: Week 43 | CY 2020: Week 44 | CY 2020: Week 45 | CY 2020: Week 46 | CY 2020: Week 47 | CY 2020: Week 48 | CY 2020: Week 49 | CY 2020: Week 50 | CY 2020: Week 51 | CY 2020: Week 52 | CY 2020: Week 53 | CY 2021: Week 1 | CY 2021: Week 2 | CY 2021: Week 3 | CY 2021: Week 4 | CY 2021: Week 5 | CY 2021: Week 6 | CY 2021: Week 7 | CY 2021: Week 8 | CY 2021: Week 9 | 2021-02-01 00:00:00 | 2021-02-02 00:00:00 | 2021-02-03 00:00:00 | 2021-02-04 00:00:00 | 2021-02-05 00:00:00 | 2021-02-06 00:00:00 | 2021-02-07 00:00:00 | 2021-02-08 00:00:00 | 2021-02-09 00:00:00 | 2021-02-10 00:00:00 | 2021-02-11 00:00:00 | 2021-02-12 00:00:00 | 2021-02-13 00:00:00 | 2021-02-14 00:00:00 | 2021-02-15 00:00:00 | 2021-02-16 00:00:00 | 2021-02-17 00:00:00 | 2021-02-18 00:00:00 | 2021-02-19 00:00:00 | 2021-02-20 00:00:00 | 2021-02-21 00:00:00 | 2021-02-22 00:00:00 | 2021-02-23 00:00:00 | 2021-02-24 00:00:00 | 2021-02-25 00:00:00 | 2021-02-26 00:00:00 | 2021-02-27 00:00:00 | 2021-02-28 00:00:00 | 2021-03-01 00:00:00 | 2021-03-02 00:00:00 | 2021-03-03 00:00:00 | 2021-03-04 00:00:00 | 2021-03-05 00:00:00 | 2021-03-06 00:00:00 | 2021-03-07 00:00:00 | 2021-03-08 00:00:00 | 2021-03-09 00:00:00 | 2021-03-10 00:00:00 | 2021-03-11 00:00:00 | 2021-03-12 00:00:00 | 2021-03-13 00:00:00 | 2021-03-14 00:00:00 | 2021-03-15 00:00:00 | 2021-03-16 00:00:00 | 2021-03-17 00:00:00 | 2021-03-18 00:00:00 | 2021-03-19 00:00:00 | 2021-03-20 00:00:00 | 2021-03-21 00:00:00 | 2021-03-22 00:00:00 | 2021-03-23 00:00:00 | 2021-03-24 00:00:00 | 2021-03-25 00:00:00 | 2021-03-26 00:00:00 | 2021-03-27 00:00:00 | 2021-03-28 00:00:00 | 2021-03-29 00:00:00 | 2021-03-30 00:00:00 | 2021-03-31 00:00:00 | 2021-04-01 00:00:00 | 2021-04-02 00:00:00 | 2021-04-03 00:00:00 | 2021-04-04 00:00:00 | 2021-04-05 00:00:00 | 2021-04-06 00:00:00 | 2021-04-07 00:00:00 | 2021-04-08 00:00:00 | 2021-04-09 00:00:00 | 2021-04-10 00:00:00 | 2021-04-11 00:00:00 | 2021-04-12 00:00:00 | 2021-04-13 00:00:00 | 2021-04-14 00:00:00 | 2021-04-15 00:00:00 | 2021-04-16 00:00:00 | 2021-04-17 00:00:00 | 2021-04-18 00:00:00 | 2021-04-19 00:00:00 | 2021-04-20 00:00:00 | 2021-04-21 00:00:00 | 2021-04-22 00:00:00 | 2021-04-23 00:00:00 | 2021-04-24 00:00:00 | 2021-04-25 00:00:00 | 2021-04-26 00:00:00 | 2021-04-27 00:00:00 | 2021-04-28 00:00:00 | 2021-04-29 00:00:00 | 2021-04-30 00:00:00 | 2021-05-01 00:00:00 | 2021-05-02 00:00:00 | 2021-05-03 00:00:00 | 2021-05-04 00:00:00 | 2021-05-05 00:00:00 | 2021-05-06 00:00:00 | 2021-05-07 00:00:00 | 2021-05-08 00:00:00 | 2021-05-09 00:00:00 | 2021-05-10 00:00:00 | 2021-05-11 00:00:00 | 2021-05-12 00:00:00 | 2021-05-13 00:00:00 | 2021-05-14 00:00:00 | 2021-05-15 00:00:00 | 2021-05-16 00:00:00 | 2021-05-17 00:00:00 | 2021-05-18 00:00:00 | 2021-05-19 00:00:00 | 2021-05-20 00:00:00 | 2021-05-21 00:00:00 | 2021-05-22 00:00:00 | 2021-05-23 00:00:00 | 2021-05-24 00:00:00 | 2021-05-25 00:00:00 | 2021-05-26 00:00:00 | 2021-05-27 00:00:00 | 2021-05-28 00:00:00 | 2021-05-29 00:00:00 | 2021-05-30 00:00:00 | 2021-05-31 00:00:00 | 2021-06-01 00:00:00 | 2021-06-02 00:00:00 | 2021-06-03 00:00:00 | 2021-06-04 00:00:00 | 2021-06-05 00:00:00 | 2021-06-06 00:00:00 | 2021-06-07 00:00:00 | 2021-06-08 00:00:00 | 2021-06-09 00:00:00 | 2021-06-10 00:00:00 | 2021-06-11 00:00:00 | 2021-06-12 00:00:00 | 2021-06-13 00:00:00 | 2021-06-14 00:00:00 | 2021-06-15 00:00:00 | 2021-06-16 00:00:00 | 2021-06-17 00:00:00 | 2021-06-18 00:00:00 | 2021-06-19 00:00:00 | 2021-06-20 00:00:00 | 2021-06-21 00:00:00 | 2021-06-22 00:00:00 | 2021-06-23 00:00:00 | 2021-06-24 00:00:00 | 2021-06-25 00:00:00 | 2021-06-26 00:00:00 | 2021-06-27 00:00:00 | 2021-06-28 00:00:00 | 2021-06-29 00:00:00 | 2021-06-30 00:00:00 | 2021-07-01 00:00:00 | 2021-07-02 00:00:00 | 2021-07-03 00:00:00 | 2021-07-04 00:00:00 | 2021-07-05 00:00:00 | 2021-07-06 00:00:00 | 2021-07-07 00:00:00 | 2021-07-08 00:00:00 | 2021-07-09 00:00:00 | 2021-07-10 00:00:00 | 2021-07-11 00:00:00 | 2021-07-12 00:00:00 | 2021-07-13 00:00:00 | 2021-07-14 00:00:00 | 2021-07-15 00:00:00 | 2021-07-16 00:00:00 | 2021-07-17 00:00:00 | 2021-07-18 00:00:00 | 2021-07-19 00:00:00 | 2021-07-20 00:00:00 | 2021-07-21 00:00:00 | 2021-07-22 00:00:00 | 2021-07-23 00:00:00 | 2021-07-24 00:00:00 | 2021-07-25 00:00:00 | 2021-07-26 00:00:00 | 2021-07-27 00:00:00 | 2021-07-28 00:00:00 | 2021-07-29 00:00:00 | 2021-07-30 00:00:00 | 2021-07-31 00:00:00 | 2021-08-01 00:00:00 | 2021-08-02 00:00:00 | 2021-08-03 00:00:00 | 2021-08-04 00:00:00 | 2021-08-05 00:00:00 | 2021-08-06 00:00:00 | 2021-08-07 00:00:00 | 2021-08-08 00:00:00 | 2021-08-09 00:00:00 | 2021-08-10 00:00:00 | 2021-08-11 00:00:00 | 2021-08-12 00:00:00 | 2021-08-13 00:00:00 | 2021-08-14 00:00:00 | 2021-08-15 00:00:00 | 2021-08-16 00:00:00 | 2021-08-17 00:00:00 | 2021-08-18 00:00:00 | 2021-08-19 00:00:00 | 2021-08-20 00:00:00 | 2021-08-21 00:00:00 | 2021-08-22 00:00:00 | 2021-08-23 00:00:00 | 2021-08-24 00:00:00 | 2021-08-25 00:00:00 | 2021-08-26 00:00:00 | 2021-08-27 00:00:00 | 2021-08-28 00:00:00 | 2021-08-29 00:00:00 | 2021-08-30 00:00:00 | 2021-08-31 00:00:00 | 2021-09-01 00:00:00 | 2021-09-02 00:00:00 | 2021-09-03 00:00:00 | 2021-09-04 00:00:00 | 2021-09-05 00:00:00 | 2021-09-06 00:00:00 | 2021-09-07 00:00:00 | 2021-09-08 00:00:00 | 2021-09-09 00:00:00 | 2021-09-10 00:00:00 | 2021-09-11 00:00:00 | 2021-09-12 00:00:00 | 2021-09-13 00:00:00 | 2021-09-14 00:00:00 | 2021-09-15 00:00:00 | 2021-09-16 00:00:00 | 2021-09-17 00:00:00 | 2021-09-18 00:00:00 | 2021-09-19 00:00:00 | 2021-09-20 00:00:00 | 2021-09-21 00:00:00 | 2021-09-22 00:00:00 | 2021-09-23 00:00:00 | 2021-09-24 00:00:00 | 2021-09-25 00:00:00 | 2021-09-26 00:00:00 | 2021-09-27 00:00:00 | 2021-09-28 00:00:00 | 2021-09-29 00:00:00 | 2021-09-30 00:00:00 | 2021-10-01 00:00:00 | 2021-10-02 00:00:00 | 2021-10-03 00:00:00 | 2021-10-04 00:00:00 | 2021-10-05 00:00:00 | 2021-10-06 00:00:00 | 2021-10-07 00:00:00 | 2021-10-08 00:00:00 | 2021-10-09 00:00:00 | 2021-10-10 00:00:00 | 2021-10-11 00:00:00 | 2021-10-12 00:00:00 | 2021-10-13 00:00:00 | 2021-10-14 00:00:00 | 2021-10-15 00:00:00 | 2021-10-16 00:00:00 | 2021-10-17 00:00:00 | 2021-10-18 00:00:00 | 2021-10-19 00:00:00 | 2021-10-20 00:00:00 | 2021-10-21 00:00:00 | 2021-10-22 00:00:00 | 2021-10-23 00:00:00 | 2021-10-24 00:00:00 | 2021-10-25 00:00:00 | 2021-10-26 00:00:00 | 2021-10-27 00:00:00 | 2021-10-28 00:00:00 | 2021-10-29 00:00:00 | 2021-10-30 00:00:00 | 2021-10-31 00:00:00 | 2021-11-01 00:00:00 | 2021-11-02 00:00:00 | 2021-11-03 00:00:00 | 2021-11-04 00:00:00 | 2021-11-05 00:00:00 | 2021-11-06 00:00:00 | 2021-11-07 00:00:00 | 2021-11-08 00:00:00 | 2021-11-09 00:00:00 | 2021-11-10 00:00:00 | 2021-11-11 00:00:00 | 2021-11-12 00:00:00 | 2021-11-13 00:00:00 | 2021-11-14 00:00:00 | 2021-11-15 00:00:00 | 2021-11-16 00:00:00 | 2021-11-17 00:00:00 | 2021-11-18 00:00:00 | 2021-11-19 00:00:00 | 2021-11-20 00:00:00 | 2021-11-21 00:00:00 | 2021-11-22 00:00:00 | 2021-11-23 00:00:00 | 2021-11-24 00:00:00 | 2021-11-25 00:00:00 | 2021-11-26 00:00:00 | 2021-11-27 00:00:00 | 2021-11-28 00:00:00 | 2021-11-29 00:00:00 | 2021-11-30 00:00:00 | 2021-12-01 00:00:00 | 2021-12-02 00:00:00 | 2021-12-03 00:00:00 | 2021-12-04 00:00:00 | 2021-12-05 00:00:00 | 2021-12-06 00:00:00 | 2021-12-07 00:00:00 | 2021-12-08 00:00:00 | 2021-12-09 00:00:00 | 2021-12-10 00:00:00 | 2021-12-11 00:00:00 | 2021-12-12 00:00:00 | 2021-12-13 00:00:00 | 2021-12-14 00:00:00 | 2021-12-15 00:00:00 | 2021-12-16 00:00:00 | 2021-12-17 00:00:00 | 2021-12-18 00:00:00 | 2021-12-19 00:00:00 | 2021-12-20 00:00:00 | 2021-12-21 00:00:00 | 2021-12-22 00:00:00 | 2021-12-23 00:00:00 | 2021-12-24 00:00:00 | 2021-12-25 00:00:00 | 2021-12-26 00:00:00 | 2021-12-27 00:00:00 | 2021-12-28 00:00:00 | 2021-12-29 00:00:00 | 2021-12-30 00:00:00 | 2021-12-31 00:00:00 | Week Total | Var % (Prev Week) | Var % (Prev Day) | 2021-01-31 00:00:00
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 | Emails | Tickets Offered |  |  |  | 10273 | 13342 | 15615 | 8864 | 11252 | 11359 | 11237 | 2874 | 4112 | 3609 | 3788 | 2725 | 1890 | 1661 | 4129 | 2726 | 2109 | 2251 | 3205 | 2593 | 2686 | 2706 | 2689 | 1988 | 3477 | 3881 | 2266 | 1613 | 1824 | 276 | 249 | 272 | 322 | 435 | 520 | 1403 | 1002 | 645 | 539 | 435 | 502 | 479 | 279 | 296 | 313 | 418 | 341 | 309 | 353 | 236 | 208 | 236 | 286 | 238 | 212 | 287 | 146 | 219 | 261 | 237 | 217 | 229 | 368 | 293 | 210 | 203 | 247 | 227 | 322 | 317 | 196 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 175
 |  | Tickets Closed (24hrs) |  |  |  | 8213 | 3882 | 7244 | 3427 | 4922 | 1104 | 2871 | 568 | 1175 | 1206 | 1474 | 1266 | 1232 | 1084 | 664 | 449 | 782 | 520 | 337 | 571 | 157 | 249 | 217 | 370 | 1024 | 576 | 326 | 945 | 1182 | 124 | 117 | 186 | 52 | 74 | 250 | 221 | 101 | 91 | 52 | 28 | 137 | 74 | 93 | 59 | 19 | 18 | 9 | 50 | 65 | 106 | 138 | 104 | 132 | 118 | 149 | 187 | 117 | 128 | 138 | 130 | 103 | 179 | 251 | 253 | 171 | 173 | 169 | 153 | 266 | 270 | 165 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 136
 |  | [NAME] ( 24 Hours) | 1 |  |  | 0.7990849800447776 | 0.46 | 0.4639129042587256 | 0.386620036101083 |  |  | 0.2554952389427783 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.6480263157894737
 |  | [NAME] ( 3 Hours) |  |  |  | 0.340017521658717 | 0.17 | 0.134934357989113 | 0.1758 | 0.0841 | 0.08 | 0.1382691117868336 | 0.19 | 0.1463675448974275 | 0.1710619544185887 | 0.2528285714285715 | 0.2163769626769627 | 0.2475628071636818 | 0.3456806488332385 | 0.04795234601539579 | 0.05001263803058689 | 0.108862132528206 | 0.08715116618075802 | 0.03635971747550695 | 0.1004913923119097 | 0.04074138334668836 | 0.05993983739837399 | 0.04954744426209823 | 0.1261830955200872 | 0.160657041808766 | 0.05337972892206896 | 0.07722376405984041 | 0.2618159123566592 | 0.3162432178795194 | 0.2391 | 0.0602 | 0.3088 | 0.0155 |  |  | 0.0342 | 0.019 | 0.0496 | 0.0315 | 0.0345 |  |  | 0.1254 |  | 0.0479 | 0.0239 | 0.0235 |  |  | 0.178 | 0.2356 | 0.0932 | 0.0664 | 0.1387 |  |  | 0.52 | 0.4703 | 0.2605 | 0.211 | 0.0415 |  |  | 0.2253 | 0.6905 | 0.7192 | 0.4656 | 0.4273 |  |  | 0.6327 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.5829
 |  | AR% ( Same Day ) |  |  |  | 0.7994743502384892 | 0.7994743502384892 |  |  |  |  | 0.2554952389427783 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.5858648481091134 | 0.6480263157894737 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.5274 | 0.52 |  |  | 0.72 | 0.74 | 0.77 | 0.75 | 0.64 |  |  | 0.74 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.8457
 |  | Outgoing Emails |  |  |  | 11491 | 12521 | 15437 | 8984 | 4761 | 503 | 4004 | 927 | 1357 | 2007 | 1841 | 1441 | 1316 | 1153 | 1428 | 1161 | 1174 | 1090 | 1665 | 760 | 204 | 347 | 508 | 594 | 1270 | 935 | 566 | 1233 | 1247 | 160 | 153 | 214 | 73 | 84 | 274 | 312 | 134 | 156 | 105 | 75 | 114 | 216 | 135 | 66 | 68 | 71 | 81 | 87 | 51 | 142 | 164 | 129 | 161 | 147 | 142 | 345 | 145 | 174 | 154 | 115 | 112 | 179 | 274 | 239 | 173 | 204 | 198 | 169 | 323 | 287 | 214 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 166
 |  | Closed Tkts from Backlog |  |  |  |  |  | 0 |  | 7758 | 8648 | 9395 |  |  |  |  |  |  | 607 | 2919 | 2715 | 1398 | 1749 | 2886 | 1861 | 2531 | 2571 | 2645 | 2257 | 1516 | 4093 | 2755 | 1031 | 815 | 81 | 135 | 128 | 82 |  |  | 211 | 468 | 521 | 478 | 574 |  |  | 507 |  | 242 | 161 | 277 |  |  | 417 | 148 | 82 | 131 | 141 |  |  | 102 | 64 | 95 | 78 | 118 |  |  | 44 | 54 | 62 | 50 | 87 |  |  | 72 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 203
 |  | Tkts Pending in CS Queue |  |  |  | 0 | 0 |  | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 2 | 2 | 2 | 1 | 13 | 60 | 913 | 9 | 18 | 32 | 7 | 35 | 64 | 202 | 0 | 0 | 0 | 0 | 1 | 61 | 127 | 0 | 0 | 0 | 1 | 0 | 14 |  | 0 | 0 | 0 | 0 | 2 | 1 | 21 | 0 | 0 | 0 | 0 | 0 | 4 | 17 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 15
 |  | Total AR% | 1 |  |  |  |  |  |  |  |  | 1.09157248375901 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 1.359664607237423 | 1.255962229679047 | 1.089941304413432 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 1.937142857142857
 |  | CSAT for emails | 0.8 |  |  | 0.6265 | 0.6437 | 0.6162 | 0.5598 | 0.5912 | 0.56 | 0.4833035714285714 | 0.596 | 0.5872571428571428 | 0.6463857142857143 | 0.6469714285714286 | 0.5759714285714287 | 0.5403571428571429 | 0.5369571428571429 | 0.5860714285714285 | 0.5781428571428572 | 0.5978714285714286 | 0.5086571428571428 | 0.6375571428571429 | 0.603 | 0.5927 | 0.5499857142857143 | 0.5229857142857143 | 0.5396714285714286 | 0.5201428571428571 | 0.4911142857142857 | 0.4474571428571429 | 0.4745 | 0.5256714285714286 | 0.5 | 0.5256 | 0.4643 | 0.4769 | 0.45 | 0.6309 | 0.5933 | 0.5714 | 0.4123 | 0.3636 | 0.6 | 0.7273 | 0.2632 | 0.5 | 0.2857 | 0.6 | 0.54 | 0.6667 | 0.3731 | 0.1667 | 0.5 | 0.5 | 0.3077 | 0.3333 | 0.375 | 0.5833 | 0.7778 | 0.4444 | 0.3 | 0.6842 | 0.4 | 0.5 | 0.75 | 0.5 | 0.5455 | 0.47 | 0.37 | 0.3667 | 0.5435 | 0.4808 | 0.4878 | 0.5417
 |  | Total Surveys Responded |  |  |  |  |  |  |  | 3054 | 2913 | 2188 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 598 | 642 | 800 | 435 | 311 | 260 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 32 | 35 | 30 | 46 | 52 | 41 | 48 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.55