Spreadsheet: 722635d1615342102-if-formula-based-on-text-selection-of-another-cell-data-validation-from-column-using-offset-nicolas2465-
Sheet: Archives

Adaptability | (LWE) Tell me about a time when you had to change your work schedule.
Adaptability | (LWE) Tell me about a time when you had to change your schedule to help a friend.
Adaptability | Describe a time when you were required to change standard operating procedures for your department / group / own work.
Adaptability | Describe a time and the strategies you used to implement a major change in your group / team / organization. Which strategies worked well, and which did not work as well?
Adaptability | What is the biggest organizational change effort in which you've been involved? What was your role? What did you do before and during implementation of the change?
Adaptability | Describe a recent situation where your manager changed.
Adaptability | Describe a recent situation where your peers / coworkers changed significantly.
Adaptability | What techniques have you used to reduce the negative effects of change on your direct reports? Describe the most effective technique you've used and the situation in which you used it.
Adaptability | What systems have you put in place to recognize or reward associates who suggest or make effective changes?
Adaptability | Tell me about a time when you were involved in an effort to clarify the reasons and benefits for a major organizational change.
Adaptability | Give me an example of a time when you involved stakeholders in coming up with continuous improvement actions and alternatives.
Adaptability | When others are unexpectedly absent, it can disrupt progress of a work task / assignment / project. Tell me about a time when this happened to you.
Building trusting relationships | (LWE) Interacting with others can be challenging at times. Describe a situation in which you wished you'd behaved differently with someone.
Building trusting relationships | (LWE) Have you ever spent of your own time helping a team to complete a task?
Building trusting relationships | (LWE) Sometimes enthusiasm about our own ideas keeps us from being collaborative with team members / others. Tell me about a time when your enthusiasm got in the way of effective collaboration.
Building trusting relationships | (LWE) Tell me about a time when you had to share unwelcome information with team members.  What approach did you take?
Building trusting relationships | (LWE) Sometimes we comply with a team decision - even if we disagree - because some team members are particularly vocal or persuasive.  [NAME] a time when this happened to you.
Building trusting relationships | Describe a time when you needed to build a working relationship with someone with whom you did not have natural rapport.
Building trusting relationships | Tell me about a time when a colleague asked to brainstorm an idea with you.  Walk me through the interaction.
Building trusting relationships | Tell me about a situation in which you became frustrated or impatient when dealing with an internal partner.  How did you handle that?
Building trusting relationships | Describe a time when you wished you had a more positive or productive relationship with someone at work.
Building trusting relationships | Not every partnership in an organization is successful. One party or another might lack confidence or trust in the other.  [NAME] a situation in which you and another group within your organization struggled to work together.
Coaching | (LWE) From time to time, all of us encounter someone who is not doing a good job. Tell me about a situation you had like that.
Coaching | (LWE) Describe a time when you had to provide feedback to someone after poor performance.
Coaching | Tell me about a time when you conducted coaching. How did you determine if your coaching was effective?
Coaching | Sometimes our best coaching efforts don't yield successful results. Tell me about a time when you worked with someone, but the person failed to improve.
Coaching | Tell me about a time a person you were trying to coach rejected your  help.
Coaching | Give me an example of a situation in which you reinforced or rewarded the performance of someone who worked for you.
Coaching | Tell me about a face-to-face meeting in which you had to give feedback for improvement to a sensitive person. How did the person react?
Coaching | Describe how you coached a new direct report to successfully perform a challenging aspect of his / her job.
[NAME] | (LWE) Describe a time when you were instrumental in removing an inefficiency from a process. How did you identify the inefficiency?
[NAME] | (LWE) Walk me through steps you took to improve workflow for a particular task or project.
[NAME] | (LWE) Describe a time when you were instrumental in removing an obstacle to a process. How did you identify the obstacle?
[NAME] | (LWE) Tell me about a recent time in school when you thought, "There's got to be a better way," and then you found one.
[NAME] | (LWE) Tell me about a time in school when you had to generate solutions to a problem with a group. How did you decide on the most appropriate solution? What factors did you consider?
[NAME] | (LWE) Walk me through a time in school when you improved work flow for a particular task or project.
[NAME] | (LWE) Describe a time in school when you were instrumental in removing an inefficiency from a process. How did you identify the inefficiency?
[NAME] | Sometimes we strive to improve quality, efficiency, or profitability but aren't successful. Tell me about a time when this happened to you. Why weren’t you successful?
[NAME] | Sometimes we strive to improve efficiency, profitability, or quality of patient care, but aren't successful. Tell me about a time when this happened to you. Why weren’t you successful?
[NAME] | Describe how you improved the productivity, quality, or profitability of your department, business unit, or organization. How did you identify this improvement opportunity?
[NAME] | Tell me about a time when you initiated a change in order to reduce cycle time but the change did not have the intended impact. Why wasn’t the intended result achieved?
[NAME] | Describe a significant example of when you simplified a complex process in order to get more out of fewer resources.
[NAME] | Tell me about a time when you initiated a change in order to decrease costs but the change did not have the intended impact. Why wasn’t the intended result achieved?
[NAME] | Tell me about a suggestion you made to improve work procedures or manufacturing processes at _________.
[NAME] | Tell me about a time when you initiated a change in order to improve quality of outputs but the change did not have the intended impact. Why wasn’t the intended result achieved?
[NAME] | Tell me about the most complex work process you have ever simplified. What was the impact of the new process?
[NAME] | Give me an example of when you changed an established work procedure or process to improve the productivity or quality of work.
[NAME] | Give me an example of a recent idea you had for improving the efficiency of your work unit. How did you come up with this idea?
[NAME] | Tell me about a time when you successfully eliminated unnecessary bureaucracy from your work processes, department, business unit, or organization.
[NAME] | Tell me about a time when you were responsible for decreasing costs within your work unit.
[NAME] | Tell me about a time when you were responsible for decreasing cycle time within your work unit.
[NAME] | Describe for me how you ensure that the data and information you use is accurate. What have you done when you've found inaccuracies?
[NAME] | Often, we are assigned to a project that is similar to projects done by coworkers. Tell me about a project that you worked on like this. How did you approach the situation?
[NAME] | Describe a time when you designed a new work process. How did you come up with this design?
[NAME] | (LWE) Tell me about the last time you volunteered to work on a project even though it seemed intimidating to you.
[NAME] | Tell me about a time when you learned a new skill and were able to successfully apply it back on the job.
[NAME] | Tell me about a time when rapid changes in processes / procedures / technology / made it difficult to keep up with everything you needed to know in your job.
[NAME] | Tell me about a time when you risked putting yourself in a challenging or uncomfortable situation in order to learn.
[NAME] | We've all had the experience of trying a new technique or process we've learned in training, only to have difficulty making it work on the job. Tell me about a time when this happened to you.
[NAME] | In your field, it's important to stay current on changes in the industry and marketplace. Tell me how you have stayed informed.
[NAME] | Tell me how you have gone about learning information about changing products, markets, or procedures. Tell me about one of those situations and how you approached it.
[NAME] | Even after working with a piece of equipment or machinery for a long time, you might still have questions about.
[NAME] | It's difficult to keep up with the rapid technical changes occurring in almost every field. Tell me about an area that you don't completely understand because of the extent or complexity of changes.
Customer Orientation | Often it is difficult to know exactly what customers expect from your product or service. Tell me about a time when you identified customer expectations after it was initially difficult to do so.
Customer Orientation | Sometimes organizational or technical barriers prevent employees from delivering quality customer service. Describe a time when you identified and helped remove a barrier to effective customer service.
Customer Orientation | How do you ensure that internal or external partners keep you informed of issues, concerns, and satisfaction in a timely fashion? Give me a recent example.
Customer Orientation | Work groups can lose sight of customer needs over time. Describe a time when your work group got off track and lost sight of customer needs.
Customer Orientation | All of us have team members who have complaints. Tell me about a recent team member complaint that came to you and how you resolved it.
Customer Orientation | Describe how you have used measurement or feedback systems to track how well employees are responding to customer issues.
Customer Orientation | Describe how you've sought input from key customers in order to improve delivery of your products or services.
Customer Orientation | What is the most effective way to evaluate the quality of your internal or external customer service? Give me an example of an evaluation that you've conducted.
Customer Orientation | What have you done to educate customers about your organization, product, or service capabilities?
Customer Orientation | What actions or policies have you implemented that fostered and supported customer focus? Describe one.
Customer Orientation | Describe some customer-focused actions you've taken or policies you've implemented that have produced positive results. Give me a specific example.
Customer Orientation | Tell me about one procedure you've put in place to monitor the quality of customer focus within your work group.
Customer Orientation | How have you determined when to share information about your organization, product, or service with customers? Tell me about a time when you shared information with customers.
Customer Orientation | How do you stay on top of how well your organization is implementing products or services that have been sold? Give me a recent example.
Customer Orientation | Describe a time when you needed customer input in order to improve a product or service.
Customer Orientation | Often it is difficult to tell what customers are really expecting from your products or services. Tell me about the processes you use to evaluate monitor customer expectations.
Customer Orientation | How have you used customer satisfaction as a tool to make decisions? Provide examples.
Customer Orientation | Urgent customer requests can come at inconvenient times. Tell me about a time when this happened to you.
Customer Orientation | Maintaining a work group's or team's focus on customer needs can be a difficult task. Describe a situation in which you needed to maintain your team's or unit's focus on customer relationships.
Coaching & Development Others | Tell me about a time when a direct report disagreed with you about his or her short-term or long-range career potential. How did you handle this situation?
Coaching & Development Others | It's difficult to deliver feedback for improvement effectively. Tell me about a time your feedback for improvement was poorly received by someone you were working with.
Coaching & Development Others | Sometimes those we offer to coach reject our assistance. Tell me about a time this happened to you.
Coaching & Development Others | Tell me about a recent performance review that you conducted with a direct report. Describe what happened before, during, and after the review.
Coaching & Development Others | Describe a complicated task that you had difficulty teaching someone to perform. Why was it difficult? What approach did you take?
Coaching & Development Others | Give me an example of a project, task, or assignment you delegated to someone to help the person develop a specific skill.
Coaching & Development Others | Most leaders have coached someone who failed to improve. Tell me about a time you worked with someone who failed to improve.
Coaching & Development Others | Managers are often too busy to make time for effective performance planning. Can you give me an example of when this happened to you?
Coaching & Development Others | Tell me about a time when a direct report disagreed with the performance goals you had set for him or her.
Coaching & Development Others | Describe a time when you used feedback to enhance someone's performance. What was your approach?
Coaching & Development Others | Tell me about a time when you coached a high performer to take on a very difficult "stretch" assignment or accountability.
Coaching & Development Others | How have you ensured that direct reports have adequate resources and opportunities to improve their performance?
Coaching & Development Others | Describe how you have determined that someone had acquired and was effective in using specific behaviors, knowledge, and / or skills necessary for success in the job.
Coaching & Development Others | It can be difficult to make time in a busy schedule to provide developmental feedback to high performers. Tell me about one of your highest performers and how you managed his/her development process.
Coaching & Development Others | Tell me about a high performer you have managed who suddenly developed a performance problem. What was the cause and how did you address the situation?
Coaching & Development Others | Tell me about a recent change in your organization's business plan. Did this change affect performance expectations for those reporting to you?
Coaching & Development Others | Describe a time when you helped someone understand what knowledge or skill areas he or she needed to strengthen in order to… (improve performance, be more successful on the job, etc.).
Coaching & Development Others | Describe a recent coaching discussion you conducted. How, if at all, did you involve the other person in the discussion (e.g., offer suggestions, listen to concerns, etc.)?
Coaching & Development Others | Tell me about a face-to-face meeting in which you had to give feedback for improvement to a sensitive person.
Coaching & Development Others | Describe a complicated task that you were able to teach someone to perform. What approach did you take?
Coaching & Development Others | Tell me about one of your direct reports who soon will be ready for a promotion. How do you know this? What have you done to prepare this person?
Coaching & Development Others | Some people set unrealistic goals for themselves. Tell me about a time when one of your direct reports did this.
Coaching & Development Others | Communicating poor performance ratings can be difficult. Describe how you have handled a situation like this with a direct report.
Coaching & Development Others | Can you give me an example of when you gave feedback or assistance to someone about low standard performance?
Coaching & Development Others | Sometimes we have to decide whether to give feedback for improvement to a peer. Can you describe a situation when you faced this decision?
Coaching & Development Others | Tell me about a time when you disagreed with a direct report who believed he or she had the necessary skills to fulfill future job or role responsibilities.
Coaching & Development Others | Tell me about your least effective direct report. What were his or her strengths and weaknesses?
Innovation | (LWE) Describe a recent example of when you discovered a new way to solve a problem that your team was experiencing.
Innovation | (LWE) Tell me about a time when your standard approach to problem solving didn't produce the desired solution.
Innovation | (LWE) While you were in school, can you provide an example of a time when you asked questions to a teacher or someone outside of class to better understand a problem?
Innovation | (LWE) Sometimes tried and true methods of solving a problem won’t work. Tell me about a problem you were responsible for solving that you knew required a unique solution. How did you know established methods wouldn't work?
Innovation | Tell me about a creative idea you thought of to improve one of your organization's products or services.
Innovation | Tell me about the ways in which you have worked with group members to develop new and innovative ideas to solve problems. Give me a recent example.
Innovation | Can you give me a recent example of when you suggested a teammate try a different way to solve a problem, but it didn't work as well as the original approach?
Innovation | Tell me about a specific change you made since assuming your current position at _______.  Why did you make this change?
Innovation | Think about a decision you’ve made to rely on an existing approach to solve a reoccurring problem. Can you talk me through the situation and what you did?
Innovation | Tell me about the techniques you’ve used to generate creative solutions to business problems. Give me an example of a time you used one of these techniques. Describe some of the ideas you considered.
Innovation | Can you give me a recent example of when you tried to adhere to the steps in your group's process without looking at how other groups approached a similar problem?
Innovation | Can you provide an example of an idea that you brought from another work group to your own?
Innovation | After you understood the basics of your job at __________, can you provide an example of a time you experimented with a new way of doing a task?
Innovation | Describe a situation when you decided to live with a problem that your team was experiencing.
Planning & Organizing | (LWE) We are often too busy to plan future activities. Tell me about a time when you were so busy you reacted to situations rather than planned for them.
Planning & Organizing | (LWE) What factors have you considered when setting up your class schedule?
Planning & Organizing | (LWE) Describe how you scheduled your classes to meet your degree requirements.
Planning & Organizing | We've all been faced with idle time on the job because of some unforeseen event (unexpected delays, etc.). Tell me about the last time this happened to you.
Planning & Organizing | What types of scheduling have you done on your job? Give me an example of something you've recently had to schedule.
Planning & Organizing | What kinds of project planning or administration did you do in your job at __________? Tell me about one of the projects you planned.
Planning & Organizing | What objectives were you expected to meet this year? What steps did you take to make sure you were making progress on all of them?
Planning & Organizing | Describe a complicated schedule or project timeline that you recently prepared.
Quality Orientation | (LWE) Tell me about a time when you didn’t have time to check the accuracy of an important communication / document before it was sent out.
Quality Orientation | (LWE) At times we've all been too busy to check all the details of a project and as a result, errors slipped through. Tell me about a time that this happened to you.
Quality Orientation | If we're lucky, we can identify a small error or problem and correct it before it becomes a major problem. Tell me about a time when this happened to you.
Quality Orientation | Tell me about a time when you noticed subtle changes in equipment / process / materials on your job.
Quality Orientation | Can you give me an example of a time when you found quality defects in work outputs (yours or others')? How did you discover the defects?
Quality Orientation | Tell me about a time when you had to organize and manage the details for an off- site meeting or conference.
Quality Orientation | Give me the most memorable example of how you knew things were going well at __________ with the details of a major project / assignment / task.
Quality Orientation | Give me an example of how you knew things were not going well at __________ with the details of a process / function / operation / activity.
Quality Orientation | Tell me about a time when you had to proofread someone else's communication or report. How did you go about it?
Quality Orientation | Tell me about a time when you thought you had completed a project but your manager / supervisor / team leader returned it to you for additional work.
Active Learning | (LWE) We've all tried a new technique or process that we've learned in a training session, conference, or webinar only to have difficulty making it work. Tell me about a time when this happened to you.
Active Learning | (LWE) It's never easy to understand everything about a new product, service, or procedure, even after attending a training session or webinar. Give me an example of time when you found yourself in this situation.
Active Learning | (LWE) Learning new skills isn't always easy or fun. Tell me about the last time you volunteered to work on a project even though it seemed intimidating to you.
Active Learning | (LWE) Describe a recent time when you made the most of a learning experience.
Active Learning | (LWE) Tell me about a time when you risked putting yourself in a challenging or uncomfortable situation in order to learn.
Active Learning | (LWE) Tell me about the most recent business books you've read. What key learnings did you take away?
Active Learning | (LWE) What newspapers, periodicals, blogs, or social media have you used to stay informed? Why did you choose them?
Active Learning
Active Learning | (LWE) Give me an example of a time when you have proactively sought feedback from others. What did you learn?
Active Learning | It's not easy to keep up with your own organization's new technology, products, or services. Describe how you learned about a recent technology, product, or service.
Active Learning | Tell me about a time when you were trained on a new skill but had difficulty applying to back on the job.
Active Learning | Tell me about the most complex or confusing aspect of your job at _______________. What made it complex, and how did you deal with this complexity?
Active Learning | What did you have to learn to be effective in your job at ______________? How long did it take you? What took the most time? Why?
Active Learning | In any new job, we learn some things more quickly than others. Tell me about a skill in your last job that you picked up quickly and one that took more time to learn.
Active Learning | What did you have to learn to be effective in your job at _______?  What took the most time? Why?
Active Learning | Have you taken any steps to improve your skills or performance? Give me a recent example of when you did this.
Active Learning | Tell me about the last time someone gave you negative feedback about your performance.  What was it?  How did you respond?
Active Learning | Tell me about the last time someone gave you positive feedback about your performance. What was it?  How did you respond?
Leading Change | Tell me about a time when you encouraged others to challenge established procedures or processes.
Leading Change | Describe the biggest organizational change effort you've been involved in. What was your role? What did you do before and during implementation of the change?
Leading Change | Describe some ways you have changed how your department or business unit operates. What prompted you to make these changes?
Leading Change | Tell me about a time when a new process was put in place at work that you did not agree with.
Leading Change | Tell me about a time when you decided against initiating a change in your unit. What made you decide not to implement the change?
Leading Change | Tell me about a time when you initiated a change to reduce cycle time but the change did not have the intended impact. Why wasn't the intended result achieved?
Leading Change | Tell me about a time when you were involved in an effort to clarify the direction of a major organizational change.
Leading Change | Describe some changes you have made to the standard operating procedures for your department or group. What prompted you to make these changes? What were the results?
Leading Change | Describe a time when you addressed a problem that would normally be addressed by people at higher levels in the organization or by someone in another area of responsibility. Why did you take this action? What were the results?