Spreadsheet: 112690d1308734281-formula-for-average-copy-of-formula-needed
Sheet: April

Telephone Responses and Documentation Scorecard for May
Staff | Date | Time | Nature of Inquiry | Ins | Member/Vendor | Privacy | Complete | CSR | [NAME] | Professionalism | Total | Comments | Bonus
 |  |  |  | SW | M | 25 | 10 | 25 | 25 | 15 | 100 |  | 10
OUTABONG | 2011-04-01 00:00:00 | 1325 | CKG ELIG/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-01 00:00:00 | 1313 | CKG ON ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-01 00:00:00 | 1045 | NEEDING ID CARDS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-01 00:00:00 | 938 | VERIFY ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-01 00:00:00 | 900 | CKG ON ELIG/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-01 00:00:00 | 1645 | CKG ON BILL SHE RECEIVED | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-01 00:00:00 | 1639 | CKG ON CHIRO BENEFITS | SW | V | 25 | 0 | 0 | 0 | 15 | 40 | NO CSR |  | F1304012343220001004.wav | 2011-04-04 00:00:00 | 420
MICHELLE | 2011-04-01 00:00:00 | 1616 | RETURNING OUTABONGS CALL | SW | M | 25 | 10 | 25 | 0 | 15 | 75 | NOTE FROM 3/28 WAS NOT RELAYED TO MBR |  | F1304012320480001004.wav | 2011-04-04 00:00:00 | 347
MICHELLE | 2011-04-01 00:00:00 | 1608 | NEEDS AN ID CARD | HO | M |  |  |  |  |  |  | TRANSFERRED CALL TO MS DEPT
MICHELLE | 2011-04-01 00:00:00 | 1601 | CKG ON ELIG/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-01 00:00:00 | 1530 | CKG ON BILL SHE RECEIVED | SW | M | 25 | 10 | 0 | 0 | 15 | 50 | MBR OWES $293.23 |  | F1304012235140001004.wav | 2011-04-04 00:00:00 | 212
MICHELLE | 2011-04-01 00:00:00 | 1525 | CKG ON INSURANCE | HO | M |  |  |  |  |  |  | TRANSFERRED CALL TO MS DEPT
MICHELLE | 2011-04-01 00:00:00 | 1505 | CKG ON BENEFITS/PA FOR MEDS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-01 00:00:00 | 1452 | VERIFY ELIG | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-01 00:00:00 | 1428 | CKG ON ELIG/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-01 00:00:00 | 1632 | CKG ON ELIG/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-01 00:00:00 | 1217 | CHG ON ELIG/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-01 00:00:00 | 1133 | CHG ON VISION PROVIDER | SW | M | 0 | 0 | 0 | 0 | 15 | 15 | [NAME]
MICHELLE | 2011-04-01 00:00:00 | 945 | CKG ON ELIG/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-04-01 00:00:00 | 1704 | NEEDS NEW ID CARDS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-04-01 00:00:00 | 1754 | CKG ON ELIG/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-04-01 00:00:00 | 1532 | CKG ON ELIG/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-01 00:00:00 | 1150 | REQUESTING ID CARD | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-01 00:00:00 | 1010 | COC LETTER | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-01 00:00:00 | 1016 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 0 | 15 | 75 | CLAIM IN CSR IS INCORRECT |  | F1304011718150001014.wav | 2011-04-04 00:00:00 | 114
SHELLEY | 2011-04-01 00:00:00 | 703 | CKG ON ELIG/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-04 00:00:00 | 1355 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-04 00:00:00 | 1114 | CKG ON CHIRO BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-04 00:00:00 | 1312 | IS DEDUCTIBLE MET? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-04 00:00:00 | 1445 | CHG ON BILL RECEIVED | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-04 00:00:00 | 1442 | CKG ON OIC | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-04 00:00:00 | 1505 | CKG ON 2010 CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-04 00:00:00 | 1616 | CKG ON CODES | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-04 00:00:00 | 1400 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-04 00:00:00 | 1313 | CKG ON ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-04 00:00:00 | 1246 | CKG ON 2010 CLAIM | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-04 00:00:00 | 1516 | CKG ON ELIG/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-04 00:00:00 | 1512 | COC LETTER | SW | M |  |  |  |  |  |  | [NAME]
MICHELLE | 2011-04-04 00:00:00 | 1117 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-04 00:00:00 | 951 | NEEDS PAPER EOBS | SW | M | 0 | 10 | 25 | 25 | 0 | 60 | HOLD TIME TOO LONG/PH# NOT UPDATED |  | F1304041700260001004.wav | 2011-04-06 00:00:00 | 1111
MICHELLE | 2011-04-04 00:00:00 | 926 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-04 00:00:00 | 905 | CKG ON ELIG/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-04-04 00:00:00 | 1757 | CALLING ABOUT PHARMACY | SW |  |  |  |  |  |  |  | TRANSFERRED TO SW PHARMACY
SHELLEY | 2011-04-05 00:00:00 | 1538 | CKG ON ELIG/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-05 00:00:00 | 1104 | CKG ON ELIG/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-05 00:00:00 | 1400 | CONCERNS RE: NAME | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-05 00:00:00 | 1024 | REQUESTING ID CARD | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-05 00:00:00 | 1428 | CKG ON CLAIMS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-05 00:00:00 | 1619 | RETURNING KATHYS CALL | SW | M |  |  |  |  |  |  | TRANSFERRED TO KATHY
OUTABONG | 2011-04-05 00:00:00 | 1455 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-05 00:00:00 | 952 | CKG ELIG | SW | V | 25 | 10 | 25 | 0 | 15 | 75 | CATEGORY/REASON INCORRECT
MICHELLE | 2011-04-05 00:00:00 | 943 | CKG ON ELIG/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-05 00:00:00 | 906 | QUESTIONS ABOUT BILL | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-04-05 00:00:00 | 1339 | CKG ON BENFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-06 00:00:00 | 1057 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-06 00:00:00 | 1330 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-06 00:00:00 | 957 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 0 | 15 | 75 | INCORRECT % FOR BENEFITS GIVEN |  | F1304061701210001014.wav | 2011-04-09 00:00:00 | 103
SHELLEY | 2011-04-06 00:00:00 | 955 | CKG ON BENEFITS | SW | V | 25 | 10 | 0 | 0 | 15 | 50 | NO CSR |  | F1304061657030001014.wav | 2011-04-09 00:00:00 | 124 | 91654
OUTABONG | 2011-04-06 00:00:00 | 1344 | IS PA REQ? | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-06 00:00:00 | 1426 | CKG ON ELIG/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-06 00:00:00 | 1438 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-06 00:00:00 | 1423 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-06 00:00:00 | 1103 | NEEDS GR# | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-06 00:00:00 | 1025 | CKG ON MH PH# | SW | M | 0 | 10 | 25 | 25 | 15 | 75 | DIDN'T VERF ADD/PH#
MICHELLE | 2011-04-06 00:00:00 | 922 | REQ NEW ID CARD | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-06 00:00:00 | 1006 | WOULD LIKE PAPER EOBS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-06 00:00:00 | 950 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-07 00:00:00 | 707 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-07 00:00:00 | 1405 | CKG ON MASSAGE BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-07 00:00:00 | 1506 | CKG ON ELIG/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-07 00:00:00 | 1353 | CKG ON ELIG/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-07 00:00:00 | 1438 | IS PA REQ? | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-07 00:00:00 | 918 | CKG ON ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-07 00:00:00 | 1034 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-07 00:00:00 | 1310 | IS PA REQ? | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-07 00:00:00 | 1424 | CKG ON ELIG/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-07 00:00:00 | 1239 | CKG ON BENEFITS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-07 00:00:00 | 1135 | CALLING FOR KATHY K | SW |  |  |  |  |  |  |  | TRANSFERRED CALL TO KATHY K
MICHELLE | 2011-04-07 00:00:00 | 1131 | CALLING RE: PROVIDER ONE | HO |  |  |  |  |  |  |  | TRANSFERRED TO MS DEPT
MICHELLE | 2011-04-07 00:00:00 | 1146 | CKG ON DERM PROVIDERS | SW | M | 0 | 0 | 0 | 0 | 15 | 15 | [NAME]
MICHELLE | 2011-04-07 00:00:00 | 1228 | CKG ON CONTRACTED HOSPITALS | HO | M |  |  |  |  |  |  | TRANSFERRED TO MS DEPT
MICHELLE | 2011-04-07 00:00:00 | 1519 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-07 00:00:00 | 1622 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-07 00:00:00 | 1426 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-07 00:00:00 | 914 | CKG ON CLAIM/REQ ID CARD | SW | V/M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-08 00:00:00 | 1333 | NEED REIMBURSEMENT FOR OON CLAIMS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-08 00:00:00 | 1343 | CKG ON ELIG/ID# | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-08 00:00:00 | 1513 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-08 00:00:00 | 1127 | CKG ON ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-08 00:00:00 | 1500 | CKG ON ELIG | SW | V |  |  |  |  |  |  | NOT A MEMBER
OUTABONG | 2011-04-08 00:00:00 | 1427 | CKG ON CHIRO BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-08 00:00:00 | 1635 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-08 00:00:00 | 1620 | COC LETTER | SW | M |  |  |  |  |  |  | [NAME] INFO
MICHELLE | 2011-04-08 00:00:00 | 1517 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-08 00:00:00 | 1501 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-08 00:00:00 | 959 | CKG ON BENEFITS | SW | V |  |  |  |  |  |  | CALL WAS TRANSFERRED IN
MICHELLE | 2011-04-08 00:00:00 | 952 | CKG ON BENEFITS/PA REQ | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-08 00:00:00 | 855 | CKG ON BENEFITS/CLAIMS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-04-08 00:00:00 | 1335 | QUESTIONS ABOUT [NAME]'S | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-04-08 00:00:00 | 1711 | QUESTIONS ABOUT [NAME]'S | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-11 00:00:00 | 1058 | CKG ON BENFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-11 00:00:00 | 1513 | CKG ON MH PROVIDERS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-11 00:00:00 | 1102 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-11 00:00:00 | 1132 | REQ PAPER EOBS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-11 00:00:00 | 1151 | CKG ON URGENT CARE BENEFITS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-11 00:00:00 | 1638 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-11 00:00:00 | 1116 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-11 00:00:00 | 1650 | CKG ON CLAIMS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-11 00:00:00 | 1253 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-11 00:00:00 | 1423 | CKG ON CLAIMS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-11 00:00:00 | 1256 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-11 00:00:00 | 1515 | CKG ON REIMBURSEMENT | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-11 00:00:00 | 1223 | CKG ON CLAIMS | SW | M | 25 | 10 | 25 | 25 | 15 | 100 |  |  | 634429
MICHELLE | 2011-04-11 00:00:00 | 1212 | QUESTIONS ABOUT LETTER | SW | M | 0 | 0 | 0 | 0 | 15 | 15 | NO CSR/DIDN'T VERF ADDRESS/PH# |  | F1304111914110001004.wav | 2011-04-19 00:00:00 | 1001
MICHELLE | 2011-04-11 00:00:00 | 1115 | REQ ID CARDS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-11 00:00:00 | 1054 | CKG ON BILLINGS | SW | M | 25 | 0 | 0 | 0 | 15 | 40 | NO CSR |  | F1304111802260001004.wav | 2011-04-19 00:00:00 | 917
MICHELLE | 2011-04-11 00:00:00 | 1052 | CALLING FOR KATHY K | SW | V |  |  |  |  |  |  | TRANSFERRED CALL TO KATHY K
MICHELLE | 2011-04-11 00:00:00 | 1029 | CKG ON 2010 CLAIMS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-11 00:00:00 | 927 | CKG ON CLAIMS/EOBS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-11 00:00:00 | 910 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-04-11 00:00:00 | 1226 | CKG ON CLAIM | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-04-11 00:00:00 | 1102 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
CHARLOTTE | 2011-04-11 00:00:00 | 1700 | CKG ON CLAIM | SW | M | 0 | 10 | 25 | 25 | 15 | 75 | DIDN'T VERIFY ADDRESS
SHELLEY | 2011-04-12 00:00:00 | 837 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-12 00:00:00 | 1315 | CKG ON BENEFITS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-12 00:00:00 | 814 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-12 00:00:00 | 1152 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-12 00:00:00 | 1428 | REQ NEW ID CARD | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-12 00:00:00 | 1057 | CKG ON PHARMACY COVERAGE | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-12 00:00:00 | 1053 | CKG ON MATERNITY BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-12 00:00:00 | 1504 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-12 00:00:00 | 1621 | CKG ON DEDUCTIBLE | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-12 00:00:00 | 1623 | CKG ON DEDUCTIBLE | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-12 00:00:00 | 1457 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-12 00:00:00 | 1110 | CKG ON BENEFITS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-12 00:00:00 | 1054 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-12 00:00:00 | 1050 | CKG ON BENFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-12 00:00:00 | 1014 | CKG ON BENEFITS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-12 00:00:00 | 1001 | CKG ON ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-12 00:00:00 | 936 | CKG ON BENEFITS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-12 00:00:00 | 926 | CKG ON 2010 CLAIMS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-12 00:00:00 | 914 | CKG ON BENEFITS | SW | V | 25 | 10 | 0 | 0 | 15 | 50 | NO CSR ON DEBBIE DUTTON |  | F1304121623520001004.wav | 2011-04-19 00:00:00 | 1110
MICHELLE | 2011-04-12 00:00:00 | 849 | REQ ID CARDS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-04-12 00:00:00 | 1457 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-13 00:00:00 | 852 | CKG ON 2010 CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-13 00:00:00 | 804 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-13 00:00:00 | 1539 | DENTAL RELATED | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-13 00:00:00 | 1024 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-13 00:00:00 | 758 | CKG ON ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-13 00:00:00 | 1533 | CKG ON DME BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-13 00:00:00 | 1242 | CKG ON ELIG/BILLING INFO | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-13 00:00:00 | 1427 | CKG ON CLAIM | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-13 00:00:00 | 1640 | CKG ON ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-13 00:00:00 | 1651 | CKG ON BENEFITS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-13 00:00:00 | 1647 | CKG ON ELIGIBILITY/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-13 00:00:00 | 1631 | CKG ON DEDUCTIBLE USED | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-13 00:00:00 | 1224 | CKG ON CLAIM | SW | V | 25 | 0 | 0 | 0 | 15 | 40 | NO CSR |  | F1304131931340001004.wav | 2011-04-20 00:00:00 | 943
MICHELLE | 2011-04-13 00:00:00 | 1208 | CKG ON ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-13 00:00:00 | 855 | CKG ON ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-13 00:00:00 | 805 | CKG ON BILL SHE RECEIVED | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-04-13 00:00:00 | 1058 | CKG ON CLAIMS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-04-13 00:00:00 | 1110 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-04-13 00:00:00 | 1701 | CKG ON BENEFITS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-04-13 00:00:00 | 1506 | CALLING FOR [NAME] | SW | M |  |  |  |  |  |  | TRANSFERRED TO [NAME]
[NAME] | 2011-04-13 00:00:00 | 1209 | CALLING FOR JULIE B | SW | V |  |  |  |  |  |  | TRANSFERRED TO JULIE B
[NAME] | 2011-04-13 00:00:00 | 1101 | CKG ON BILLING INFO | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-14 00:00:00 | 1551 | CKG ON CLAIMS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-14 00:00:00 | 1451 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-14 00:00:00 | 1133 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-14 00:00:00 | 938 | REPORTING NEWBORN | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-14 00:00:00 | 1610 | REQ NEW ID CARD | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-14 00:00:00 | 1449 | CKG ON DENIED PA | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-14 00:00:00 | 1238 | CKG ON CLAIMS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-14 00:00:00 | 1245 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-14 00:00:00 | 1218 | CKG ON ELIGIBILITY/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-14 00:00:00 | 1205 | CKG ON BENEFITS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-14 00:00:00 | 1148 | CKG ON BILL HE RECEIVED | SW | M | 0 | 10 | 25 | 25 | 15 | 75 | DIDN'T VERIFY PH#
MICHELLE | 2011-04-14 00:00:00 | 1145 | NEEDS ADDRESS TO SEND REFUND REQ | SW | V | 25 | 0 | 0 | 0 | 15 | 40 | NO CSR |  | F1304141847150001004.wav | 2011-04-20 00:00:00 | 1136
MICHELLE | 2011-04-14 00:00:00 | 1144 | TRANSFERRED TO MS | SW | HO |  |  |  |  |  |  | TRANSFERRED TO MS DEPT
MICHELLE | 2011-04-14 00:00:00 | 1141 | TRANSFERRED TO MS | SW | HO |  |  |  |  |  |  | TRANSFERRED TO MS DEPT
MICHELLE | 2011-04-14 00:00:00 | 1134 | CKG ON ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-14 00:00:00 | 953 | CKG ON BENEFITS/ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-14 00:00:00 | 939 | CKG ON BENEFITS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-14 00:00:00 | 858 | CKG ON COB | SW | V | 25 | 10 | 25 | 0 | 15 | 75 | DIDN'T OBTAIN OIC FOR COB |  | F1304141602480001004.wav | 2011-04-20 00:00:00 | 1027
MICHELLE | 2011-04-14 00:00:00 | 856 | CALLED FOR COURTNEY | SW | V |  |  |  |  |  |  | TRANSFERRED TO COURTNEY
[NAME] | 2011-04-14 00:00:00 | 1247 | CKG ON LETTER RECEIVED | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-04-14 00:00:00 | 1514 | CKG ON ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-04-14 00:00:00 | 954 | CKG ON ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-04-14 00:00:00 | 1221 | CKG ON ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-04-14 00:00:00 | 1419 | CKG ON ELIGIBILITY/OIC | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-15 00:00:00 | 1139 | CKG ON BILLING INFO | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-15 00:00:00 | 1134 | CKG ON ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-15 00:00:00 | 754 | CALLING FOR [NAME] | SW |  |  |  |  |  |  |  | TRANSFERRED CALL
SHELLEY | 2011-04-15 00:00:00 | 730 | CKG ON CLAIM | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-15 00:00:00 | 1429 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-15 00:00:00 | 1127 | CKG ON CLAIM | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-15 00:00:00 | 1318 | CKG ON ELIG/ID# | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-15 00:00:00 | 1037 | CKG ON BILLING INFO | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-15 00:00:00 | 1622 | CKG ON BILLING INFO | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-15 00:00:00 | 1239 | CKG ON BENEFITS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-15 00:00:00 | 1617 | CKG ON BENEFITS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-15 00:00:00 | 1618 | CALLING FOR SHELLEY | SW |  |  |  |  |  |  |  | TRANSFERRED TO SHELLEY
MICHELLE | 2011-04-15 00:00:00 | 1511 | UNABLE TO LOG ONTO WEBSITE | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-15 00:00:00 | 1457 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-15 00:00:00 | 1429 | CKG ON BILL SHE RECEIVED | SW | M | 25 | 10 | 25 | 25 | 0 | 85 | ON HOLD FOR OVER 4 MINUTES
MICHELLE | 2011-04-15 00:00:00 | 1406 | REQUESTING ID CARD | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-15 00:00:00 | 1334 | CKG ON ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-15 00:00:00 | 1159 | CKG ON DENIED CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-15 00:00:00 | 1140 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-15 00:00:00 | 1110 | REQUESTING PH# TO LOOMIS | SW | M |  |  |  |  |  |  | [NAME]
MICHELLE | 2011-04-15 00:00:00 | 1105 | CKG ON ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-15 00:00:00 | 807 | CKG ON FATAL ERROR | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-04-15 00:00:00 | 1511 | CKG ON ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-18 00:00:00 | 1423 | CKG ON ELIGIBILITY/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-18 00:00:00 | 1321 | REQUESTING EOBS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-18 00:00:00 | 1323 | REQ ID CARDS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-18 00:00:00 | 1322 | CKG ON ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-18 00:00:00 | 1044 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-18 00:00:00 | 904 | CKG ON BENEFITS/CLAIMS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-18 00:00:00 | 934 | CKG ON MH PA | SW | V |  |  |  |  |  |  | PROVIDED PBH PH# W/O VERF MBR ELIG
MICHELLE | 2011-04-18 00:00:00 | 1011 | REQ ID CARD | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-18 00:00:00 | 1102 | QUESTIONS ABOUT NEURO LTR/DENIED PA | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-18 00:00:00 | 1109 | CKG ON ELIGIBILITY/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-18 00:00:00 | 1113 | CKG ON ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-18 00:00:00 | 1200 | CKG ON ELIGIBILITY | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-18 00:00:00 | 1228 | CKG ON A CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-18 00:00:00 | 1620 | REQ ID CARD/BENEFITS/PA | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-04-18 00:00:00 | 1640 | QUESTIONS ABOUT COC LETTER | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-19 00:00:00 | 728 | IS VC A CONTRACTED PROVIDER? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-19 00:00:00 | 1027 | CALLING ABOUT A 2010 CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-19 00:00:00 | 1526 | CALLING ABOUT A CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-19 00:00:00 | 1435 | CKG ON BENEFITS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-19 00:00:00 | 1050 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-19 00:00:00 | 921 | CKG ON ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-19 00:00:00 | 932 | CALLING FOR SHELLEY S | SW |  |  |  |  |  |  |  | TRANSFERRED TO SHELLEY S
MICHELLE | 2011-04-19 00:00:00 | 947 | CKG ON BENEFITS/CLAIMS ADDRESS | SW | V | 25 | 10 | 25 | 0 | 15 | 75 | NO COMMENTS IN CSR |  | F1304191652350001004.wav | 2011-04-29 00:00:00 | 1108
MICHELLE | 2011-04-19 00:00:00 | 953 | CKG ON BENEFITS | SW | V | 25 | 0 | 0 | 0 | 15 | 40 | NO CSR/3 MINUTE HOLD TIME |  | F1304191659380001004.wav | 2011-04-29 00:00:00 | 1012
MICHELLE | 2011-04-19 00:00:00 | 1034 | CKG ON ELIGIBILITY/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-19 00:00:00 | 1059 | CKG ON DENIED CLAIMS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-19 00:00:00 | 1446 | DEAD AIR | SW |  |  |  |  |  |  |  | DEAD AIR
MICHELLE | 2011-04-19 00:00:00 | 1447 | CKG ON DEDUCTIBLE/OOP | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-19 00:00:00 | 1458 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-19 00:00:00 | 1637 | NEEDS BIN & PCN FOR RX | SW | M | 25 | 10 | 25 | 25 | 0 | 85 | ON HOLD FOR ALMOST 4 MINUTES
[NAME] | 2011-04-19 00:00:00 | 1236 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-04-19 00:00:00 | 719 | CKG ON CLAIM | SW | M | 0 | 10 | 25 | 25 | 15 | 75 | CALLER WASN'T AUTH ON ACCT |  | CSR 636317
SHELLEY | 2011-04-20 00:00:00 | 835 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-20 00:00:00 | 1550 | CKG ON BENEFITS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-20 00:00:00 | 1617 | CKG ON DME BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-20 00:00:00 | 1405 | REQ ID CARDS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-20 00:00:00 | 1251 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-20 00:00:00 | 812 | DEAD AIR | SW |  |  |  |  |  |  |  | DEAD AIR
MICHELLE | 2011-04-20 00:00:00 | 813 | CKG ON ELIGIBILITY | SW | V | 25 | 10 | 25 | 0 | 15 | 75 | SHOULD HAVE GIVEN PRIOR DATES OF COVERAGE W/O HAVING TO CALL LOOMIS |  | F1304201515580001004.wav | 2011-04-28 00:00:00 | 1219
MICHELLE | 2011-04-20 00:00:00 | 942 | CKG ON ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-20 00:00:00 | 955 | CKG ON BILL SHE RECEIVED | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-20 00:00:00 | 1022 | CALLING FOR DEBBIE O | SW |  |  |  |  |  |  |  | TRANSFERRED TO DEBBIE O
MICHELLE | 2011-04-20 00:00:00 | 1139 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-20 00:00:00 | 1227 | CKG ON CLAIMS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-20 00:00:00 | 1442 | CKG ON A BILL HE RECEIVED | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-20 00:00:00 | 1525 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-04-20 00:00:00 | 1535 | CKG ON CLAIM/PA | SW | V |  |  |  |  |  |  | TRANSFERRED CALL TO KATHY K
[NAME] | 2011-04-20 00:00:00 | 1106 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 0 | 15 | 75 | MISQUOTED DEDUCTIBLE MET/NO RX NEEDED FOR ACCUPUCTURE |  | F1304201810280001009.wav | 2011-04-28 00:00:00 | 1140
SHELLEY | 2011-04-21 00:00:00 | 1132 | CKG ON DEDUCTIBLE INFO | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-21 00:00:00 | 934 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-21 00:00:00 | 1441 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-21 00:00:00 | 1329 | CKG ON ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-21 00:00:00 | 1244 | REQ RETRO PA | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-21 00:00:00 | 1535 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-21 00:00:00 | 1525 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-21 00:00:00 | 1355 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-21 00:00:00 | 1208 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-21 00:00:00 | 1203 | CKG ON BENEFITS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-21 00:00:00 | 1026 | TRANSFERRED TO MS | HO | M |  |  |  |  |  |  | TRANSFERRED TO MS DEPT
MICHELLE | 2011-04-21 00:00:00 | 900 | CKG ELIGIBILITY/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-22 00:00:00 | 1552 | CKG ON PA GUIDELINES | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-22 00:00:00 | 1436 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-22 00:00:00 | 1655 | CKG ON DEDUCTIBLE MET | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-22 00:00:00 | 1347 | CKG ON PHARMACY BENEFITS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-22 00:00:00 | 1038 | CKG ON DENTAL CLAIM | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-22 00:00:00 | 1730 | CKG ON BENEFITS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-22 00:00:00 | 1604 | NEEDING PRICING | SW | M | 0 | 0 | 0 | 0 | 0 | 0 | DIDN'T ASK FOR MBR INFO |  | F1304222308060001004.wav | 2011-04-29 00:00:00 | 240
MICHELLE | 2011-04-22 00:00:00 | 1520 | CKG ON ELIGIBILITY | SW | V | 25 | 10 | 25 | 0 | 15 | 75 | WRONG PH# GIVEN |  | F1304222223040001004.wav | 2011-04-29 00:00:00 | 221
MICHELLE | 2011-04-22 00:00:00 | 1208 | CKG ON ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100 |  |  | F1304221912460001004.wav | 2011-04-29 00:00:00 | 150
MICHELLE | 2011-04-22 00:00:00 | 1208 | DEAD AIR | SW |  |  |  |  |  |  |  | DEAD AIR
MICHELLE | 2011-04-22 00:00:00 | 1144 | CKG ON ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-04-22 00:00:00 | 1113 | CALLING FOR [NAME] | SW |  |  |  |  |  |  |  | TRANSFERRED TO [NAME]
MICHELLE | 2011-04-22 00:00:00 | 1037 | PROBLEMS LOGGING INTO WEBSITE | SW | M | 25 | 0 | 0 | 0 | 15 | 40 | NO CSR |  | F1304221743030001004.wav | 2011-04-29 00:00:00 | 117
SHELLEY | 2011-04-25 00:00:00 | 1052 | CKG ON ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-25 00:00:00 | 1445 | CKG ON ELIGIBILITY/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-25 00:00:00 |  |  | SW
OUTABONG | 2011-04-25 00:00:00 |  |  | SW
OUTABONG | 2011-04-25 00:00:00 |  |  | SW
MICHELLE | 2011-04-25 00:00:00 |  |  | SW
MICHELLE | 2011-04-25 00:00:00 |  |  | SW
MICHELLE | 2011-04-25 00:00:00 |  |  | SW
MICHELLE | 2011-04-25 00:00:00 |  |  | SW
MICHELLE | 2011-04-25 00:00:00 |  |  | SW
MICHELLE | 2011-04-25 00:00:00 |  |  | SW
MICHELLE | 2011-04-25 00:00:00 |  |  | SW
MICHELLE | 2011-04-25 00:00:00 |  |  | SW
MICHELLE | 2011-04-25 00:00:00 |  |  | SW
MICHELLE | 2011-04-25 00:00:00 |  |  | SW
MICHELLE | 2011-04-25 00:00:00 |  |  | SW
MICHELLE | 2011-04-25 00:00:00 |  |  | SW
MICHELLE | 2011-04-25 00:00:00 |  |  | SW
MICHELLE | 2011-04-25 00:00:00 |  |  | SW
[NAME] | 2011-04-25 00:00:00 | 1732 |  | SW
SHELLEY | 2011-04-26 00:00:00 | 748 | CKG ON ELIGIBILITY/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-26 00:00:00 | 1430 | QUESTIONS REGARDING 2010 CLAIMS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-26 00:00:00 |  |  | SW
OUTABONG | 2011-04-26 00:00:00 |  |  | SW
OUTABONG | 2011-04-26 00:00:00 |  |  | SW
MICHELLE | 2011-04-26 00:00:00 |  |  | SW
MICHELLE | 2011-04-26 00:00:00 |  |  | SW
MICHELLE | 2011-04-26 00:00:00 |  |  | SW
MICHELLE | 2011-04-26 00:00:00 |  |  | SW
MICHELLE | 2011-04-26 00:00:00 |  |  | SW
MICHELLE | 2011-04-26 00:00:00 |  |  | SW
MICHELLE | 2011-04-26 00:00:00 |  |  | SW
MICHELLE | 2011-04-26 00:00:00 |  |  | SW
MICHELLE | 2011-04-26 00:00:00 |  |  | SW
MICHELLE | 2011-04-26 00:00:00 |  |  | SW
MICHELLE | 2011-04-26 00:00:00 |  |  | SW
MICHELLE | 2011-04-26 00:00:00 |  |  | SW
MICHELLE | 2011-04-26 00:00:00 |  |  | SW
MICHELLE | 2011-04-26 00:00:00 |  |  | SW
MICHELLE | 2011-04-26 00:00:00 |  |  | SW
[NAME] | 2011-04-26 00:00:00 |  |  | SW
SHELLEY | 2011-04-27 00:00:00 | 755 | CKG ON CLAIMS BILLING INFO | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-27 00:00:00 | 1109 | RETURNING CALL TO JULIE K | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-27 00:00:00 |  |  | SW
OUTABONG | 2011-04-27 00:00:00 |  |  | SW
OUTABONG | 2011-04-27 00:00:00 |  |  | SW
MICHELLE | 2011-04-27 00:00:00 |  |  | SW
MICHELLE | 2011-04-27 00:00:00 |  |  | SW
MICHELLE | 2011-04-27 00:00:00 |  |  | SW
MICHELLE | 2011-04-27 00:00:00 |  |  | SW
[NAME] | 2011-04-27 00:00:00 | 1719 |  | SW
CHARLOTTE | 2011-04-27 00:00:00 | 1706 |  | SW
[NAME] | 2011-04-27 00:00:00 | 1048 |  | SW
SHELLEY | 2011-04-28 00:00:00 | 748 | CKG ON ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-04-28 00:00:00 | 1034 | CKG ON BENEFITS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-04-28 00:00:00 |  |  | SW
OUTABONG | 2011-04-28 00:00:00 |  |  | SW
OUTABONG | 2011-04-28 00:00:00 |  |  | SW
MICHELLE | 2011-04-28 00:00:00 |  |  | SW
MICHELLE | 2011-04-28 00:00:00 |  |  | SW
MICHELLE | 2011-04-28 00:00:00 |  |  | SW
MICHELLE | 2011-04-28 00:00:00 |  |  | SW
MICHELLE | 2011-04-28 00:00:00 |  |  | SW
MICHELLE | 2011-04-28 00:00:00 |  |  | SW
[NAME] | 2011-04-28 00:00:00 |  |  | SW
SHELLEY | 2011-04-29 00:00:00 | 1330 |  | SW
SHELLEY | 2011-04-29 00:00:00 |  |  | SW
OUTABONG | 2011-04-29 00:00:00 |  |  | SW
OUTABONG | 2011-04-29 00:00:00 |  |  | SW
OUTABONG | 2011-04-29 00:00:00 |  |  | SW
MICHELLE | 2011-04-29 00:00:00 | 955 |  | SW
MICHELLE | 2011-04-29 00:00:00 | 1020 |  | SW