Spreadsheet: 153602d1335971119-need-formula-to-return-a-desired-response-questionaire-ii
Sheet: Supplier Perfor - Data Entry 

St. John's Management Assessment Team
SaaS Company Assessment
Supplier Performance Survey
 | [NAME]:___________________________________
 |  | Product |  |  |  |  |  | Assessment |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Total |  |  |  | Point Distribution
 |  |  |  |  |  |  |  | 1 |  | 2 |  | 3 |  | 4 |  | 5 |  | 6 |  | 7
 | [NAME]
 |  | A) How is the Company's Cloud configured
 |  | i | Private  - Middle |  |  |  |  |  |  | 1 |  | 1 |  | 1 |  | 1 |  |  |  |  |  |  |  |  |  |  | 4 |  |  |  | 100
 |  | ii | Hybrid |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0 |  |  |  | 50
 |  | iii | Public |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0 |  |  |  | 25
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 4
 |  | B) Where are the Data Centers located
 |  | i | Multiple - Domestic - High |  |  |  |  |  |  |  |  |  |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  | 4.96 |  |  |  | 8
 |  | ii | Multiple - US/Outside US |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.3844 |  |  |  | 0.62
 |  | iii | Foreign |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.3844 |  |  |  | 0.62
 |  | iv | In House |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.3844 |  |  |  | 0.62
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 6.1132
 | II. DATA RECOVERY
 |  | A)  How has Company responded to Outages
 |  | i | Maintenance of downtime records - High |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 100
 |  | ii | Any history of serious outages |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 50
 |  | iii | How long did it last and did Company address issue |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 25
 |  | iv | Why did it happen |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
 |  | B) Recovery of data if we leave cloud
 |  | i | Use of in-house backup - Middle |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 100
 |  | ii | Conversion to/from other software |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 50
 |  | iii |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 25
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
 |  | C) Does the Company have solid infrasturcture
 |  | i | Redundant electric power feeds - Low |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 100
 |  | ii | Internet access from multiple providers |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 50
 |  | iii | Multiple Large scale data centers |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 25
 |  | iv | Advanced fire control systems |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
 | III. SUPPORT AND ASSISTANCE
 |  | A)Product Support Services that consistently meet purchase order specification
 |  | i | Support available 24/7 - High |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 100
 |  | ii | Is support US live body based |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 50
 |  | iii | Average time to repsond to questions |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 25
 |  | iv | Training/tutorial on use of software |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
 | IV. SECURITY
 |  | A) Does Company have multiple levels of encryption
 |  | i | Data transfer encryption (SSL 3.0)/Access encryption - Middle - High |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 100
 |  | ii | Active prevention and Intrusion Protection |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 50
 |  | iii | Multi-tenant environment protection |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 25
 |  | iv | Encryption at database level amoung various companies |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
 |  | B) Controls and Limits for the End-User
 |  | i | Password restrictions/User rights  - High |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 100
 |  | ii | Limits access to data functions |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 50
 |  | iii | Multifactor Authentication - Use tokens |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 25
 |  | iv | SaaS Security Policy |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
 | V. COMPLIANCE / COMPATIBILTY
 |  | A) [NAME] meet regulatory requirements
 |  | i | ISO 27011 - International Standard for Data  - High |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 100
 |  | ii | SAS 70 Compliance - Service Organizations Internal Control |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 50
 |  | iii | Data Back-up procedures and Disaster Recovery Plan |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 25
 |  | iv | Policy for returning and or destroying data |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
 |  | B) SaaS platform compatibility
 |  | i | System requirements;  Hardware/ Software  - High |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 100
 |  | ii | Convertible up/down with [NAME] |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 50
 |  | iii | Use with other Windows environment products |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 25
 |  | iv | Wide use for Faith-Based entities; Retail; Profit Centers |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
 |  | C) Export/Import capability into Windows-Based format (Excel, Access, Word)
 |  |  | Yes - Middle |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 100
 |  |  | No |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 50
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
 | VI. CONTRACT / PRICING
 |  | A) Described the Subscription Base Pricing Structure
 |  | i | Annual with muti-year renewals - Middle |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 100
 |  | ii | Pricing level increase with adding number of concurrent users |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 50
 |  | iii | 30-Day Free Trial Period |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 25
 |  | iv | Free Conversion from Quickboos |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
 |  | B) Company has customized pricing arrangement
 |  | i | Detailed pricing structure for specific product items  - Low |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 100
 |  | ii | Fixed pricing arrangements |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 50
 |  | iii | Allows for clawbacks due to downtime or shortfalls |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 25
 |  | iv | No Hidden Fees or costs |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
 | VII. CUSTOMER CONCENTRATION
 |  | A) Has the Company experienced growth in Customer Base
 |  | i | Yes - Middle |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 100
 |  | ii | No |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 50
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
 |  | B) Who is this system ideal for
 |  | i | Large Domestic or International companies   High |  |  |  |  |  |  | 1 |  | 1 |  | 1 |  | 1 |  |  |  |  |  |  |  |  |  |  | 4 |  |  |  | 100
 |  | ii | Midsize growth level companies |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0 |  |  |  | 50
 |  | iii | Non Profits with diverse market presence |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0 |  |  |  | 25
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
 |  | C) When did the product not work or best fit the customer
 |  | i | Always  - High |  |  |  |  |  |  | 1 |  | 1 |  | 1 |  | 1 |  |  |  |  |  |  |  |  |  |  | 4 |  |  |  | 100
 |  | ii | Never |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0 |  |  |  | 50
 |  | iii | Rarely |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0 |  |  |  | 25
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
 |  | D) Level of attrition experienced over past 7 years
 |  | i | Less than 1% (Example what made customer leave) - High |  |  |  |  | 1 |  | 1 |  | 1 |  | 1 |  | 1 |  |  |  |  |  |  |  |  |  |  | 5 |  |  |  | 100
 |  | ii | Greater than 1% (Example what made customer leave) |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0 |  |  |  | 50
 |  | iii | None |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0 |  |  |  | 25
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
 |  | [NAME]: |  | _______________________________________