Spreadsheet: 107369d1304547238-re-countifs-with-multiple-criteria-montreal_mayl_2011
Sheet: Tracker

RTM  Tracker
TM's Name | Name | Stats | ID# | AVAYA | Time Calld | STAT ALERT SENT | REASON | Date (mm/dd/yyyy) | Total Time | # Of interaction | GROUP
[NAME] | Benedicte Guerrier | ACW > 5 MIN | 8396980 | 46631 | 11:37:00 | no | notes on acc | 2011-05-01 00:00:00 | 05:32:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 8244270 | 46391 | 11:50:00 | no | creat case | 2011-05-01 00:00:00 | 08:02:00 |  | BCBE
Romy Couture | [NAME] | ACW > 5 MIN | 8295070 | 46344 | 12:22:00 | no | V21 ticket | 2011-05-01 00:00:00 | 05:32:00 |  | BCBE
Maxime Nivose | [NAME] | ACW > 5 MIN | 8396930 | 46058 | 12:24:00 | no | said press on wrong button | 2011-05-01 00:00:00 | 06:32:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 8158540 | 46395 | 12:45:00 | no | promo in IQ | 2011-05-01 00:00:00 | 05:30:00 |  | WCBB
[NAME] | Katia Gedeon | ACW > 5 MIN | 6242860 | 46631 | 13:03:00 | no | notes on acc | 2011-05-01 00:00:00 | 05:33:00 |  | WCBB
Danielle Verreault | [NAME] | ACW > 5 MIN | 6883730 | 46383 | 13:06:00 | no | issue with ICM | 2011-05-01 00:00:00 | 05:32:00 |  | WCBB
Theda Howson | [NAME] | ACW > 5 MIN | 8303320 | 46377 | 14:23:00 | no | Consolidatiom of acc | 2011-05-01 00:00:00 | 06:02:00 |  | BCBB
[NAME] | [NAME] | ACW > 5 MIN | 8383870 | 46342 | 14:24:00 | no | notes on acc | 2011-05-01 00:00:00 | 06:01:00 |  | WCBB
Maxime Nivose | [NAME] | ACW > 5 MIN | 8396930 | 46058 | 14:36:00 | no | creat case | 2011-05-01 00:00:00 | 06:02:00 |  | WCBB
[NAME] | Katia Gedeon | AUX >2 MIN | 6242860 | 46361 | 14:44:00 | no | no answer/on call | 2011-05-01 00:00:00 | 03:00:00 |  | WCBB
[NAME] | [NAME] | AUX >2 MIN | 8321900 | 46360 | 15:04:00 | no | no answer/on call | 2011-05-01 00:00:00 | 03:01:00 |  | WCBB
[NAME] | [NAME] | AUX >2 MIN | 8326000 | 46390 | 15:11:00 | yes | no answer | 2011-05-01 00:00:00 | 05:01:00 |  | WCBB
Maxime Nivose | [NAME] | AUX >2 MIN | 8396930 | 46058 | 15:12:00 | no | forgot on AUX | 2011-05-01 00:00:00 | 06:02:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 8042440 | 46397 | 15:54:00 | no | forgot on ACW | 2011-05-01 00:00:00 | 05:31:00 |  | WCLE
[NAME] | [NAME] | AUX >2 MIN | 8199100 | 46071 | 16:05:00 | no | forgot on AUX | 2011-05-01 00:00:00 | 03:00:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 8244270 | 46391 | 16:06:00 | no | creat case | 2011-05-01 00:00:00 | 05:31:00 |  | BCBE
Danielle Verreault | [NAME] | ACW > 5 MIN | 6883730 | 46955 | 16:30:00 | no | reboot pc | 2011-05-01 00:00:00 | 05:31:00 |  | WCBB
Romy Couture | [NAME] | ACW > 5 MIN | 8295070 | 46344 | 16:38:00 | no | notes on acc | 2011-05-01 00:00:00 | 06:02:00 |  | BCBE
[NAME] | [NAME] | ACW > 5 MIN | 8042440 | 46397 | 16:42:00 | no | forgopt on ACW | 2011-05-01 00:00:00 | 05:31:00 |  | WCLE
Maxime Nivose | [NAME] | ACW > 5 MIN | 8409480 | 46339 | 16:47:00 | no | notes on acc | 2011-05-01 00:00:00 | 05:32:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 8326000 | 46390 | 17:31:00 | yes | no answer | 2011-05-01 00:00:00 | 05:31:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 8203460 | 46318 | 08:13:00 | no | went avail as I called | 2011-05-02 00:00:00 | 05:59:00 |  | WCSE
[NAME] | [NAME] | ACW > 5 MIN | 6330280 | 46399 | 08:40:00 | no | took call as I called | 2011-05-02 00:00:00 | 05:32:00 |  | RCAB
Danielle Verreault | [NAME] | ACW > 5 MIN | 6321280 | 46382 | 08:55:00 | no | no answer | 2011-05-02 00:00:00 | 07:32:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 6330280 | 46399 | 08:57:00 | no | took call as I called | 2011-05-02 00:00:00 | 07:02:00 |  | RCAB
Danielle Verreault | [NAME] | ACW > 5 MIN | 6213560 | 46360 | 09:03:00 | no | went unstaffed | 2011-05-02 00:00:00 | 06:01:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 6766170 | 46402 | 09:25:00 | no | went avail as I called | 2011-05-02 00:00:00 | 06:32:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 8166140 | 46303 | 09:28:00 | no | doing an action | 2011-05-02 00:00:00 | 06:01:00 |  | WCSE
[NAME] | [NAME] | ACW > 5 MIN | 6665400 | 46395 | 10:05:00 | no | waiting for system to load | 2011-05-02 00:00:00 | 06:30:00 |  | RCAB
[NAME] | [NAME] | ACW > 5 MIN | 6271730 | 46327 | 10:07:00 | no | was already on avail. | 2011-05-02 00:00:00 | 06:31:00 |  | OCSE
[NAME] | [NAME] | ACW > 5 MIN | 6914450 | 46737 | 10:12:00 | no | changin a plan | 2011-05-02 00:00:00 | 07:02:00 |  | WCSE
[NAME] | Isabel Verdugo | ACW > 5 MIN | 3103190 | 46312 | 10:20:00 | no | forgot break/remote log off | 2011-05-02 00:00:00 | 07:02:00 |  | WCSE
[NAME] | [NAME] | ACW > 5 MIN | 6939400 | 46760 | 10:39:00 | no | no reason given | 2011-05-02 00:00:00 | 10:31:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 6665190 | 46466 | 10:44:00 | no | went on avail as I called | 2011-05-02 00:00:00 | 06:01:00 |  | WCSE
[NAME] | [NAME] | ACW > 5 MIN | 6021860 | 46319 | 11:05:00 | no | went on break after I called | 2011-05-02 00:00:00 | 06:01:00 |  | WCSE
[NAME] | [NAME] | ACW > 5 MIN | 6330280 | 46399 | 11:07:00 | no | doing an OE order | 2011-05-02 00:00:00 | 07:03:00 |  | RCAB
Danielle Verreault | [NAME] | ACW > 5 MIN | 6325990 | 46369 | 11:08:00 | no | went on avail as I called | 2011-05-02 00:00:00 | 06:02:00 |  | WCBB
[NAME] | Katia Gédéon | ACW > 5 MIN | 6242860 | 46750 | 11:21:00 | no | dead air | 2011-05-02 00:00:00 | 06:33:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 6030530 | 46742 | 11:24:00 | no | went on avail as I called | 2011-05-02 00:00:00 | 06:02:00 |  | WCSE
[NAME] | [NAME] | ACW > 5 MIN | 6247930 | 46333 | 11:49:00 | no | went avail as I called | 2011-05-02 00:00:00 | 06:00:00 |  | WCSE
[NAME] | [NAME] | ACW > 5 MIN | 8338320 | 46779 | 11:49:00 | no | dead air | 2011-05-02 00:00:00 | 08:29:00 |  | WCBB
Danielle Verreault | Sylvie [NAME] | ACW > 5 MIN | 2002290 | 46336 | 11:56:00 | no | waiting for lunch break | 2011-05-02 00:00:00 | 09:01:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 8404150 | 46782 | 12:01:00 | no | went unstaffed | 2011-05-02 00:00:00 | 06:32:00 |  | WCBB
[NAME] | Melissa Ines Abijuru | ACW > 5 MIN | 8052030 | 46413 | 12:02:00 | no | forgot on ACW | 2011-05-02 00:00:00 | 07:04:00 |  | LCBE
[NAME] | [NAME] | ACW > 5 MIN | 6030530 | 46742 | 12:04:00 | no | went avail as I called | 2011-05-02 00:00:00 | 06:03:00 |  | WCSE
[NAME] | [NAME] | ACW > 5 MIN | 6939400 | 46760 | 12:18:00 | no | dead air | 2011-05-02 00:00:00 | 07:01:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 8166190 | 46728 | 12:22:00 | no | forogot on ACW | 2011-05-02 00:00:00 | 07:02:00 |  | WCSE
Danielle Verreault | [NAME] | ACW > 5 MIN | 6055280 | 46349 | 12:24:00 | no | helping colleague activate ipad | 2011-05-02 00:00:00 | 07:30:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 8158540 | 46342 | 12:31:00 | no | took call as I called | 2011-05-02 00:00:00 | 06:31:00 |  | WCBB
Danielle Verreault | [NAME] | ACW > 5 MIN | 6045280 | 46349 | 12:32:00 | no | still helping colleague with ipad | 2011-05-02 00:00:00 | 08:12:00 |  | WCBB
[NAME] | Isabel Verdugo | ACW > 5 MIN | 3103190 | 46312 | 12:35:00 | no | "it's fine I'm working" a bit of attitude | 2011-05-02 00:00:00 | 07:29:00 |  | WCSE
[NAME] | Pascale Pierre | ACW > 5 MIN | 8312590 | 46057 | 12:38:00 | no | took call as I called | 2011-05-02 00:00:00 | 07:31:00 |  | WCBB
Danielle Verreault | [NAME] | ACW > 5 MIN | 6321280 | 46382 | 12:43:00 | no | went on avail as I called | 2011-05-02 00:00:00 | 06:02:00 |  | WCBB
[NAME] | Bouchra Nida | ACW > 5 MIN | 6606610 | 46630 | 12:47:00 | no | forgot on ACW | 2011-05-02 00:00:00 | 07:02:00 |  | LCBE
[NAME] | [NAME] | ACW > 5 MIN | 8330930 | 46780 | 12:59:00 | no | v21 ticket | 2011-05-02 00:00:00 | 06:33:00 |  | WCBB
[NAME] | taina Innocent | ACW > 5 MIN | 6665840 | 46836 | 13:34:00 | no | opening applications | 2011-05-02 00:00:00 | 24min |  | RCAB
[NAME] | [NAME] | ACW > 5 MIN | 8326000 | 46064 | 13:47:00 | no | took call as I called | 2011-05-02 00:00:00 | 06:30:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 8410520 | 46758 | 13:54:00 | no | made outoging call as I called | 2011-05-02 00:00:00 | 06:00:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 8047260 | 46697 | 13:57:00 | no | forgot on ACW | 2011-05-02 00:00:00 | 07:01:00 |  | LCBE
[NAME] | [NAME] | ACW > 5 MIN | 6837840 | 46735 | 14:01:00 | no | forgot on ACW | 2011-05-02 00:00:00 | 07:33:00 |  | WCSE
Danielle Verreault | [NAME] | ACW > 5 MIN | 6325990 | 46369 | 14:03:00 | no | went on avail as I called | 2011-05-02 00:00:00 | 07:34:00 |  | WCBB
Theda Howson | [NAME] | ACW > 5 MIN | 8431340 | 46392 | 14:04:00 | no | ICUTEL | 2011-05-02 00:00:00 | 06:32:00 |  | WCBB
[NAME] | Sylvie Ladurantaye | ACW > 5 MIN | 2000950 | 46410 | 14:07:00 | no | dead air | 2011-05-02 00:00:00 | 06:31:00 |  | WCSE
[NAME] | [NAME] | ACW > 5 MIN | 6914450 | 46737 | 14:08:00 | no | went on avail as I called | 2011-05-02 00:00:00 | 06:00:00 |  | WCSE
Maxime Nivose | [NAME] | ACW > 5 MIN | 6956160 | 46696 | 14:10:00 | no | with TM | 2011-05-02 00:00:00 | 07:01:00 |  | WCBB
Theda Howson | [NAME] | ACW > 5 MIN | 8254780 | 46380 | 14:23:00 | no | ICUTEL | 2011-05-02 00:00:00 | 07:02:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 6480710 | 46310 | 14:40:00 | no | went on avail as I called | 2011-05-02 00:00:00 | 07:00:00 |  | WCSE
[NAME] | taina Innocent | ACW > 5 MIN | 6665840 | 46836 | 14:41:00 | no | waiting for break | 2011-05-02 00:00:00 | 09:00:00 |  | RCAB
[NAME] | Siv-Louis Ly | ACW > 5 MIN | 8021090 | 46629 | 14:49:00 | no | went on avail as I called | 2011-05-02 00:00:00 | 09:02:00 |  | LCBE
[NAME] | Paola [NAME] | ACW > 5 MIN | 8396570 | 46756 | 14:50:00 | no | finishing memo | 2011-05-02 00:00:00 | 07:02:00 |  | WCBB
Theda Howson | [NAME] | ACW > 5 MIN | 8422160 | 46789 | 14:55:00 | no | ICUTEL | 2011-05-02 00:00:00 | 08:32:00 |  | WCBB
Maxime Nivose | [NAME] | ACW > 5 MIN | 6956160 | 46696 | 14:56:00 | no | forogot on ACW | 2011-05-02 00:00:00 | 07:33:00 |  | WCBB
Theda Howson | [NAME] | ACW > 5 MIN | 8421780 | 46775 | 15:35:00 | no | ICUTEL | 2011-05-02 00:00:00 | 08:02:00 |  | WCBB
[NAME] | [NAME] | AUX >2 MIN | 6955310 | 46839 | 08:04:00 | no | forgot on ACUX | 2011-05-04 00:00:00 | 02:01:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 6130020 | 46704 | 08:08:00 | no | adjustment on acc | 2011-05-04 00:00:00 | 05:31:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 6307280 | 46418 | 08:10:00 | no | login pc | 2011-05-04 00:00:00 | 05:32:00 |  | WCLB
Danielle Verreault | [NAME] | AUX >2 MIN | 6290980 | 46371 | 08:14:00 | no | login pc | 2011-05-04 00:00:00 | 01:30:00 |  | WCBB
Danielle Verreault | [NAME] | ACW > 5 MIN | 6055280 | 46349 | 08:15:00 | no | notes on acc | 2011-05-04 00:00:00 | 06:01:00 |  | WCBB
[NAME] | [NAME] | AUX >2 MIN | 6766170 | 46402 | 08:33:00 | no | login pc | 2011-05-04 00:00:00 | 03:01:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 6249800 | 46735 | 09:02:00 | no | notes on acc | 2011-05-04 00:00:00 | 08:02:00 |  | WCSE
[NAME] | [NAME] | AUX >2 MIN | 3144300 | 46712 | 09:04:00 | no | with tm | 2011-05-04 00:00:00 | 02:30:00 |  | WCSE
[NAME] | [NAME] | ACW > 5 MIN | 6290980 | 46371 | 09:06:00 | no | with tm | 2011-05-04 00:00:00 | 07:33:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 8334550 | 46766 | 09:26:00 | no | notes on acc | 2011-05-04 00:00:00 | 05:30:00 |  | WCBB
Danielle Verreault | [NAME] | ACW > 5 MIN | 3080050 | 46355 | 09:33:00 | no | notes on acc | 2011-05-04 00:00:00 | 05:32:00 |  | WCBB
Danielle Verreault | [NAME] | ACW > 5 MIN | 6325990 | 46369 | 09:37:00 | no | follow up om acc | 2011-05-04 00:00:00 | 05:33:00 |  | WCBB
Romina Pasquariello | [NAME] | ACW > 5 MIN | 6323180 | 46404 | 09:40:00 | no | no answer | 2011-05-04 00:00:00 | 06:33:00 |  | LCBE
Theda Howson | [NAME] | ACW > 5 MIN | 8338730 | 46780 | 09:44:00 | no | loking for sgi ID | 2011-05-04 00:00:00 | 05:32:00 |  | SCBE
Maxime Nivose | [NAME] | ACW > 5 MIN | 8154330 | 46343 | 09:48:00 | yes | no answer | 2011-05-04 00:00:00 | 05:33:00 |  | WCBB
Danielle Verreault | [NAME] | ACW > 5 MIN | 6291000 | 46361 | 09:54:00 | yes | no answer | 2011-05-04 00:00:00 | 06:01:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 6307280 | 46418 | 10:04:00 | no | email to tm | 2011-05-04 00:00:00 | 05:30:00 |  | WCLB
[NAME] | [NAME] | AUX >2 MIN | 6939400 | 46057 | 10:05:00 | no | login pc/will switch to acw 4min | 2011-05-04 00:00:00 | 03:30:00 |  | WCBB
[NAME] | [NAME] | AUX >2 MIN | 8202680 | 46329 | 10:06:00 | no | with tm | 2011-05-04 00:00:00 | 03:31:00 |  | WCSE
[NAME] | [NAME] | AUX >2 MIN | 6911420 | 46353 | 10:07:00 | no | no answer/avalabe | 2011-05-04 00:00:00 | 04:30:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 6159990 | 46782 | 10:09:00 | no | notes on acc | 2011-05-04 00:00:00 | 07:00:00 |  | WCBB
[NAME] | Anne-Aymone Dalusma | ACW > 5 MIN | 6635350 | 46705 | 10:09:00 | yes | no answer | 2011-05-04 00:00:00 | 05:59:00 |  | WCLB
[NAME] | [NAME] | ACW > 5 MIN | 6939400 | 46057 | 10:13:00 | no | login pc | 2011-05-04 00:00:00 | 08:02:00 |  | WCBB
[NAME] | Paola [NAME] | ACW > 5 MIN | 8396570 | 46756 | 10:27:00 | no | working acc/tm awear | 2011-05-04 00:00:00 | 07:00:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 8049940 | 46630 | 10:44:00 | no | forgot on ACW | 2011-05-04 00:00:00 | 10:31:00 |  | LCBE
[NAME] | [NAME] | ACW > 5 MIN | 3158180 | 46852 | 10:49:00 | no | notes on acc | 2011-05-04 00:00:00 | 06:30:00 |  | WCLB
Danielle Verreault | [NAME] | ACW > 5 MIN | 6325990 | 46369 | 10:59:00 | no | no answer/log break | 2011-05-04 00:00:00 | 05:31:00 |  | WCBB
[NAME] | [NAME] | AUX >2 MIN | 8018950 | 46331 | 11:04:00 | no | login pc | 2011-05-04 00:00:00 | 02:31:00 |  | [NAME]
[NAME] | [NAME] | ACW > 5 MIN | 6307280 | 46418 | 11:13:00 | no | no answer/on call | 2011-05-04 00:00:00 | 05:30:00 |  | WCLB
Romina Pasquariello | [NAME] | ACW > 5 MIN | 6175370 | 46695 | 11:18:00 | no | ret order | 2011-05-04 00:00:00 | 06:31:00 |  | LCBE
Danielle Verreault | [NAME] | AUX >2 MIN | 6325990 | 46369 | 11:21:00 | yes | no answer | 2011-05-04 00:00:00 | 06:01:00 |  | WCBB
Danielle Verreault | [NAME] | ACW > 5 MIN | 6321280 | 46382 | 11:40:00 | yes | no answer | 2011-05-04 00:00:00 | 10:34:00 |  | WCBB
[NAME] | [NAME] | AUX >2 MIN | 6837840 | 46734 | 11:42:00 | no | waiting for coaching | 2011-05-04 00:00:00 | 02:32:00 |  | WCSE
[NAME] | Isabel Verdugo | ACW > 5 MIN | 3103190 | 46312 | 11:48:00 | no | smart link | 2011-05-04 00:00:00 | 05:30:00 |  | WCSE
[NAME] | [NAME] | AUX >2 MIN | 8049940 | 46630 | 11:49:00 | no | forgot on AUX | 2011-05-04 00:00:00 | 02:31:00 |  | LCBE
Romina Pasquariello | [NAME] | AUX >2 MIN | 6321270 | 46403 | 12:30:00 | yes | no answer | 2011-05-04 00:00:00 | 06:30:00 |  | LCBB
Romina Pasquariello | [NAME] | AUX >2 MIN | 6323180 | 46404 | 12:31:00 | no | with tm | 2011-05-04 00:00:00 | 05:29:00 |  | LCBB
[NAME] | [NAME] | AUX >2 MIN | 8325170 | 46325 | 12:33:00 | no | with tm | 2011-05-04 00:00:00 | 04:00:00 |  | WCSE
[NAME] | [NAME] | ACW > 5 MIN | 6955300 | 46750 | 13:25:00 | no | forgot on acw | 2011-05-04 00:00:00 | 08:34:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 6278210 | 46051 | 13:26:00 | no | email to tm | 2011-05-04 00:00:00 | 06:02:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 6307280 | 46418 | 13:31:00 | no | call back | 2011-05-04 00:00:00 | 05:33:00 |  | WCLB
[NAME] | [NAME] | ACW > 5 MIN | 2007360 | 46711 | 13:32:00 | no | with tm | 2011-05-04 00:00:00 | 03:02:00 |  | WCSE
Danielle Verreault | Sylvie [NAME] | AUX >2 MIN | 2002290 | 46336 | 13:40:00 | no | woking on acc/attidude | 2011-05-04 00:00:00 | 02:32:00 |  | WCBB
[NAME] | [NAME] | AUX >2 MIN | 6939400 | 46057 | 13:41:00 | no | forgot on AUX | 2011-05-04 00:00:00 | 03:01:00 |  | WCBB
[NAME] | [NAME] | AUX >2 MIN | 8412110 |  | 13:43:00 | no | issue with ICM/change work station | 2011-05-04 00:00:00 | 02:30:00 |  | WCBB
[NAME] | [NAME] | AUX >2 MIN | 8049940 | 46630 | 13:51:00 | no | forgot on AUX | 2011-05-04 00:00:00 | 02:30:00 |  | LCBE
Romina Pasquariello | [NAME] | ACW > 5 MIN | 6323180 | 46404 | 13:52:00 | no | no answer /log of  break | 2011-05-04 00:00:00 | 06:00:00 |  | LCBE
[NAME] | Irving Athis | ACW > 5 MIN | 8028930 | 46330 | 13:58:00 | no | no answer hang up | 2011-05-04 00:00:00 | 05:31:00 |  | WCSE
[NAME] | [NAME] | AUX >2 MIN | 6159990 | 46782 | 14:51:00 | no | forgot on AUX | 2011-05-04 00:00:00 | 03:02:00 |  | WCBB
Romina Pasquariello | [NAME] | ACW > 5 MIN | 6323180 | 46404 | 15:48:00 | no | issue with V21 | 2011-05-04 00:00:00 | 06:32:00 |  | LCBB
[NAME] | [NAME] | ACW > 5 MIN | 6159990 | 46782 | 13:33:00 | no | checking something in IQ | 2011-05-04 00:00:00 | 06:02:00 |  | WCBB
Romina Pasquariello | [NAME] | ACW > 5 MIN | 6323180 | 46404 | 13:51:00 | no | went unstaffed | 2011-05-04 00:00:00 | 06:00:00 |  | LCBE
Theda Howson | [NAME] | ACW > 5 MIN | 8431340 | 46392 | 13:54:00 | no | ICUTEL | 2011-05-04 00:00:00 |  |  | WCBB
[NAME] | Irving Athis | ACW > 5 MIN | 8028930 | 46330 | 13:57:00 | no | went on avail as I called | 2011-05-04 00:00:00 | 05:31:00 |  | WCSE
[NAME] | [NAME] | ACW > 5 MIN | 8404150 | 46754 | 14:08:00 | no | applying credits | 2011-05-04 00:00:00 | 11:03:00 |  | WCBB
[NAME] | [NAME] | AUX >2 MIN | 8411120 | 46336 | 14:10:00 | no | booting PC | 2011-05-04 00:00:00 | 10:34:00 |  | WCBB
Danielle Verreault | [NAME] | ACW > 5 MIN | 8409120 | 46344 | 14:13:00 | no | thought was on avail. | 2011-05-04 00:00:00 | 05:46:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 6635220 | 46363 | 14:19:00 | no | working on account | 2011-05-04 00:00:00 | 05:32:00 |  | LCBE
[NAME] | Dominique Pare | ACW > 5 MIN | 6159030 | 46367 | 14:20:00 | no | forgot was on ACW | 2011-05-04 00:00:00 | 05:31:00 |  | WCLE
[NAME] | [NAME] | ACW > 5 MIN | 8166190 | 46728 | 14:29:00 | no | waiting for break | 2011-05-04 00:00:00 | 06:03:00 |  | WCSE
[NAME] | [NAME] | ACW > 5 MIN | 8049940 | 46630 | 14:47:00 | no | forgot was on ACW | 2011-05-04 00:00:00 | 20:00:00 |  | LCBE
[NAME] | Sylvie Leclair | ACW > 5 MIN | 6003200 | 46356 | 14:53:00 | no | with TM | 2011-05-04 00:00:00 | 05:31:00 |  | WCSE
[NAME] | [NAME] | ACW > 5 MIN | 6906420 | 46719 | 14:54:00 | no | forgot on ACW | 2011-05-04 00:00:00 | 05:31:00 |  | WCSE
[NAME] | [NAME] | ACW > 5 MIN | 6285700 | 46755 | 15:04:00 | no | forgot on ACW | 2011-05-04 00:00:00 | 06:02:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 6665400 | 46422 | 15:06:00 | no | went on avail as I called | 2011-05-04 00:00:00 | 05:31:00 |  | RCAB
[NAME] | [NAME] | ACW > 5 MIN | 6544820 | 46375 | 15:22:00 | no | went on avail as I called | 2011-05-04 00:00:00 | 06:32:00 |  | WCSE
[NAME] | Sacha Maisl | AUX >2 MIN | 6076210 | 46305 | 15:27:00 | no | with TM | 2011-05-04 00:00:00 | 14:03:00 |  | WCSE
[NAME] | [NAME] | ACW > 5 MIN | 8049940 | 46630 | 15:28:00 | no | went avail as I called | 2011-05-04 00:00:00 | 05:01:00 |  | LCBE
[NAME] | [NAME] | ACW > 5 MIN | 6278210 | 46051 | 15:47:00 | no | with TM | 2011-05-04 00:00:00 | 06:33:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 6905550 | 46757 | 16:08:00 | no | everything is ok | 2011-05-04 00:00:00 | 10:34:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 6911420 | 46353 | 16:22:00 | no | went on avail as I called | 2011-05-04 00:00:00 | 06:32:00 |  | WCBB
[NAME] | [NAME] | ACW > 5 MIN | 6544820 | 46375 | 16:25:00 | no | rep hung up | 2011-05-04 00:00:00 | 05:32:00 |  | WCSE
[NAME] | Anne-Aymone Dalusma | ACW > 5 MIN | 6635350 | 46705 | 16:52:00 | no | went on avail as I called | 2011-05-04 00:00:00 | 06:00:00 |  | WCLE
[NAME] | [NAME] | ACW > 5 MIN | 6888670 | 46767 | 16:54:00 | no | forgot to EOD | 2011-05-04 00:00:00 | 06:00:00 |  | WCBB
Romina Pasquariello | [NAME] | ACW > 5 MIN | 8032520 | 46444 | 17:15:00 | no | error msgs | 2011-05-04 00:00:00 | 05:33:00 |  | LCBE
[NAME] | taina Innocent | ACW > 5 MIN | 6665840 | 46960 | 17:17:00 | no | working on an account | 2011-05-04 00:00:00 | 07:03:00 |  | RCAB
[NAME] | Melissa Ines Abijuru | ACW > 5 MIN | 8052030 | 46413 | 17:18:00 | no | went on avail as I called | 2011-05-04 00:00:00 | 06:36:00 |  | LCBE
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