Spreadsheet: 96325d1295726085-averaging-calculation-for-excel-2003-can-i-combine-sick-days-to-worksheet-2011-tech-summary
Sheet: BERROSPE

 |  |  |  |  |  | [NAME] | BERROSPE
 |  |  |  |  |  |  | #717553
DATE | CSAT | VASP | TPR | COMPLETED CALLS | RECALL % | REPAIR TIME | PRODUCTIVITY
2010-04-01 00:00:00 | 0.818 | 8.93 | 1.38 | 0.8 | 0.1
2010-04-02 00:00:00 | 0.847 | 8.93 | 1.39 | 0.8 | 0.1
2010-04-03 00:00:00 | 0.846 | 8.93 | 1.39 | 0.8 | 0.1
2010-04-04 00:00:00
2010-04-05 00:00:00 | 0.856 | 8.93 | 1.39 | 0 | 0.1
2010-04-06 00:00:00 | 0.5714 | 8.93 | 1.28 | 0.778 | 0
2010-04-07 00:00:00 | 0.5 | 8.93 | 1 | 1 | 0
2010-04-08 00:00:00 | 0.7 | 14.62 | 1.18 | 0.846 | 0
2010-04-09 00:00:00 | 0.9 | 9.46 | 1.26 | 0.895 | 0.118
2010-04-10 00:00:00 | 0.857 | 7.31 | 1.2 | 0.917 | 0.091
2010-04-11 00:00:00
2010-04-12 00:00:00 | 0.846 | 7.31 | 1.2 | 0.917 | 0.091
2010-04-13 00:00:00 | 0.846 | 6.19 | 1.2 | 0.897 | 0.077
2010-04-14 00:00:00 | 0.833 | 6.19 | 1.2 | 0.886 | 0.065
2010-04-15 00:00:00 | 0.909 | 4.87 | 1.25 | 0.846 | 0.0611
2010-04-16 00:00:00 | 0.9286 | 4.12 | 1.27 | 0.848 | 0.077
2010-04-17 00:00:00 | 0.9286 | 4.12 | 1.27 | 0.848 | 0.077
2010-04-18 00:00:00
2010-04-19 00:00:00 | 1 | 4.12 | 1.32 | 0.811 | 0.07
2010-04-20 00:00:00 | 1 | 5.31 | 1.28 | 0.831 | 0.061
2010-04-21 00:00:00 | 1 | 4.66 | 1.27 | 0.833 | 0.055
2010-04-22 00:00:00 | 1 | 4.66 | 1.28 | 0.819 | 0.051
2010-04-23 00:00:00 | 1 | 4.66 | 1.29 | 0.813 | 0.049
2010-04-24 00:00:00 | 0.857 | 4.66 | 1.28 | 0.827 | 0.06
2010-04-25 00:00:00
2010-04-26 00:00:00 | 0.75 | 4.66 | 1.28 | 0.827 | 0.06
2010-04-27 00:00:00 | 0.875 | 5.35 | 1.25 | 0.841 | 0.054
2010-04-28 00:00:00 | 0.8571 | 5.21 | 1.26 | 0.835 | 0.053
2010-04-29 00:00:00 | 0.857 | 4.95 | 1.26 | 0.833 | 0.05
2010-04-30 00:00:00 | 0.857 | 4.95 | 1.26 | 0.833 | 0.05
TOTAL APRIL BERROSPE
2010-05-01 00:00:00 | 0.875 | 0 | 1.25 | 0.835 | 0.049 | 0.59 | 4.3
2010-05-02 00:00:00
2010-05-03 00:00:00 | 0.7778 | 0 | 0 | 0 | 0 | 0 | 0
2010-05-04 00:00:00 | 0.875 | 0 | 1.99 | 0.75 | 0.156 | 0.67 | 2.4
2010-05-05 00:00:00 | 0.875 | 5.71 | 1.53 | 0.778 | 0.143 | 0.78 | 3.1
2010-05-06 00:00:00 | 0.8571 | 5.71 | 1.36 | 0.8 | 0.083 | 0.62 | 3.6
2010-05-07 00:00:00 | 0.75 | 10.44 | 1.29 | 0.818 | 0.056 | 0.55 | 4
2010-05-08 00:00:00 | 0.833 | 7.52 | 1.2 | 0.862 | 0.04 | 0.5 | 4.6
2010-05-09 00:00:00
2010-05-10 00:00:00 | 0.833 | 7.52 | 1.2 | 0.862 | 0.04 | 0.5 | 4.6
2010-05-11 00:00:00 | 0.857 | 7.52 | 1.17 | 0.879 | 0.034 | 0.51 | 4.5
2010-05-12 00:00:00 | 1 | 11.44 | 1.15 | 0.892 | 0.03 | 0.52 | 4.4
2010-05-13 00:00:00 | 1 | 21.18 | 1.12 | 0.911 | 0.024 | 0.48 | 4.9
2010-05-14 00:00:00 | 1 | 22.18 | 1.16 | 0.88 | 0.023 | 0.52 | 4.6
2010-05-15 00:00:00 | 0.8 | 22.18 | 1.16 | 0.88 | 0.023 | 0.52 | 4.6
2010-05-16 00:00:00
2010-05-17 00:00:00 | 0.8 | 22.18 | 1.16 | 0.875 | 0.02 | 0.51 | 4.6
2010-05-18 00:00:00 | 0.75 | 21.01 | 1.17 | 0.885 | 0.037 | 0.34 | 4.7
2010-05-19 00:00:00 | 0.75 | 19.7 | 1.23 | 0.868 | 0.068 | 0.53 | 4.6
2010-05-20 00:00:00 | 0.7143 | 16.37 | 1.24 | 0.855 | 0.062 | 0.5 | 4.7
2010-05-21 00:00:00 | 0.625 | 16.37 | 1.24 | 0.854 | 0.057 | 0.49 | 4.8
2010-05-22 00:00:00 | 0.625 | 15.2 | 1.24 | 0.854 | 0.057 | 0.49 | 4.8
2010-05-23 00:00:00
2010-05-24 00:00:00 | 0.6 | 15.2 | 1.23 | 0.854 | 0.053 | 0.48 | 4.8
2010-05-25 00:00:00 | 0.75 | 11.37 | 1.24 | 0.854 | 0.061 | 0.47 | 4.9
2010-05-26 00:00:00 | 0.75 | 10.54 | 1.25 | 0.86 | 0.07 | 0.47 | 4.8
2010-05-27 00:00:00 | 0.444 | 15.54 | 1.27 | 0.84 | 0.067 | 0.49 | 4.6
2010-05-28 00:00:00 | 0.4545 | 15.54 | 1.28 | 0.839 | 0.074 | 0.49 | 4.6
2010-05-29 00:00:00 | 0.5833 | 15.54 | 1.28 | 0.839 | 0.074 | 0.49 | 4.6
2010-05-30 00:00:00
2010-05-31 00:00:00
TOTAL MAY BERROSPE
2010-06-01 00:00:00 | 0.625 | 0 | 1.37 | 0.818 | 0.111 | 0.5 | 8.9
2010-06-02 00:00:00 | 0.714 | 0 | 1.36 | 0.8 | 0.083 | 0.48 | 5.7
2010-06-03 00:00:00 | 0.714 | 8.43 | 1.27 | 0.826 | 0.053 | 0.37 | 6.1
2010-06-04 00:00:00 | 0.833 | 4.22 | 1.2 | 0.862 | 0.04 | 0.37 | 5.9
2010-06-05 00:00:00 | 0.833 | 3.21 | 1.2 | 0.862 | 0.04 | 0.37 | 5.9
2010-06-06 00:00:00
2010-06-07 00:00:00 | 0.888 | 3.21 | 1.2 | 0.861 | 0.032 | 0.42 | 5.4
2010-06-08 00:00:00 | 0.777 | 2.5 | 1.22 | 0.841 | 0.027 | 0.47 | 5.3
2010-06-09 00:00:00 | 0.75 | 3.86 | 1.25 | 0.815 | 0.023 | 0.47 | 5.4
2010-06-10 00:00:00 | 0.8 | 3.19 | 1.31 | 0.794 | 0.04 | 0.5 | 5.2
2010-06-11 00:00:00 | 0.9 | 6.06 | 1.31 | 0.794 | 0.04 | 0.5 | 5.2
2010-06-12 00:00:00 | 0.9 | 6.06 | 1.31 | 0.794 | 0.04 | 0.5 | 5.2
2010-06-13 00:00:00
2010-06-14 00:00:00 | 0.833 | 7.02 | 1.26 | 0.816 | 0.032 | 0.47 | 5.4
2010-06-15 00:00:00 | 0.818 | 6.97 | 1.25 | 0.819 | 0.029 | 0.45 | 5.4
2010-06-16 00:00:00 | 0.818 | 6.22 | 1.25 | 0.83 | 0.041 | 0.47 | 5.3
2010-06-17 00:00:00 | 0.7 | 6.22 | 1.25 | 0.835 | 0.049 | 0.47 | 5.5
2010-06-18 00:00:00 | 0.75 | 5.4 | 1.32 | 0.792 | 0.048 | 0.49 | 5.3
2010-06-19 00:00:00 | 0.75 | 5.2 | 1.32 | 0.792 | 0.048 | 0.49 | 5.3
2010-06-20 00:00:00
2010-06-21 00:00:00 | 0.7 | 5.2 | 1.31 | 0.798 | 0.044 | 0.48 | 5.3
2010-06-22 00:00:00 | 0.625 | 4.93 | 1.3 | 0.807 | 0.052 | 0.47 | 5.2
2010-06-23 00:00:00 | 0.666 | 4.66 | 1.31 | 0.8 | 0.048 | 0.48 | 5.3
2010-06-24 00:00:00 | 0.75 | 4.29 | 1.33 | 0.784 | 0.046 | 0.49 | 5.2
2010-06-25 00:00:00 | 1 | 4.96 | 1.33 | 0.784 | 0.046 | 0.49 | 5.2
2010-06-26 00:00:00 | 1 | 4.96 | 1.33 | 0.784 | 0.046 | 0.49 | 5.2
2010-06-27 00:00:00
2010-06-28 00:00:00 | 1 | 4.78 | 1.36 | 0.773 | 0.05 | 0.5 | 5.1
2010-06-29 00:00:00 | 1 | 4.53 | 1.36 | 0.769 | 0.049 | 0.5 | 5.1
2010-06-30 00:00:00 | 0.6667 | 5.08 | 1.33 | 0.778 | 0.038 | 0.5 | 5.1
TOTAL [NAME]
DATE | CSAT | VASP | TPR | COMPLETED CALLS | RECALL % | REPAIR TIME | PRODUCTIVITY
2010-07-01 00:00:00 | 0.6667 | 5 | 1.35 | 0.771 | 0.044 | 0.5 | 5.1
2010-07-02 00:00:00 | 0.666 | 6.12 | 1.34 | 0.775 | 0.043 | 0.5 | 5.1
2010-07-03 00:00:00 | 0.833 | 6.12 | 1.34 | 0.775 | 0.043 | 0.5 | 5.1
2010-07-04 00:00:00
2010-07-05 00:00:00
2010-07-06 00:00:00 | 0.6 | 0 | 1.16 | 0.857 | 0 | 0.52 | 5
2010-07-07 00:00:00 | 0.6 | 0 | 1.16 | 0.857 | 0 | 0.43 | 5
2010-07-08 00:00:00 | 0.6 | 1.07 | 1.14 | 0.87 | 0 | 0.43 | 5.6
2010-07-09 00:00:00 | 0.75 | 1.07 | 1.14 | 0.87 | 0 | 0.43 | 5.6
2010-07-10 00:00:00 | 0.75 | 2.56 | 1.14 | 0.87 | 0 | 0.43 | 5.6
2010-07-11 00:00:00 | 0.75 | 2.56 | 1.14 | 0.87 | 0 | 0.43 | 5.6
2010-07-12 00:00:00 | 0.6667 | 1.89 | 1.12 | 0.919 | 0.029 | 0.39 | 5.7
2010-07-13 00:00:00 | Sick | Sick | Sick | Sick | Sick | Sick | Sick
2010-07-14 00:00:00 | 0.667 | 1.46 | 1.16 | 0.917 | 0.023 | 0.39 | 5.9
2010-07-15 00:00:00 | 0.7 | 4.83 | 1.09 | 0.929 | 0.019 | 0.39 | 6
2010-07-16 00:00:00 | 0.7 | 5.62 | 1.12 | 0.903 | 0.018 | 0.39 | 5.8
2010-07-17 00:00:00 | 0.7 | 5.62 | 1.12 | 0.903 | 0.018 | 0.39 | 5.8
2010-07-18 00:00:00 | 0.7
2010-07-19 00:00:00 |  | 5.62 | 1.13 | 0.909 | 0.029 | 0.39 | 5.9
2010-07-20 00:00:00 | 0.7368 | 5.62 | 1.14 | 0.898 | 0.025 | 0.32 | 6.1
2010-07-21 00:00:00 | 0.7778 | 5.03 | 1.15 | 0.887 | 0.023 | 0.38 | 6
2010-07-22 00:00:00 | 0.9 | 5.43 | 1.15 | 0.882 | 0.022 | 0.38 | 5.8
2010-07-23 00:00:00 | 0.869 | 5.18 | 1.16 | 0.879 | 0.021 | 0.39 | 5.9
2010-07-24 00:00:00 | 0.869 | 4.96 | 1.16 | 0.879 | 0.021 | 0.39 | 5.9
2010-07-25 00:00:00
2010-07-26 00:00:00 | 0.857 | 5.55 | 1.04 | 0.877 | 0.019 | 0.38 | 5.8
2010-07-27 00:00:00 | 0.941 | 5.36 | 1.17 | 0.87 | 0.018 | 0.38 | 5.8
2010-07-28 00:00:00 | 0.9167 | 5.03 | 1.17 | 0.868 | 0.017 | 0.38 | 5.8
2010-07-29 00:00:00 | 0.909 | 5.42 | 1.19 | 0.853 | 0.016 | 0.4 | 5.7
2010-07-30 00:00:00 | 0.923 | 5.25 | 1.18 | 0.861 | 0.023 | 0.4 | 5.7
2010-07-31 00:00:00 | 0.866 | 5.25 | 1.18 | 0.861 | 0.023 | 0.4 | 5.7
TOTAL JULY BERROSPE
DATE | CSAT | VASP | TPR | COMPLETED CALLS | RECALL % | REPAIR TIME | PRODUCTIVITY
2010-08-01 00:00:00
2010-08-02 00:00:00 | 0.85 | 0 | 1.33 | 0.875 | 0.143 | 0.59 | 5.2
2010-08-03 00:00:00
2010-08-04 00:00:00
2010-08-05 00:00:00
2010-08-06 00:00:00
2010-08-07 00:00:00
2010-08-08 00:00:00
2010-08-09 00:00:00
2010-08-10 00:00:00
2010-08-11 00:00:00
2010-08-12 00:00:00
2010-08-13 00:00:00
2010-08-14 00:00:00
2010-08-15 00:00:00
2010-08-16 00:00:00
2010-08-17 00:00:00
2010-08-18 00:00:00
2010-08-19 00:00:00
2010-08-20 00:00:00
2010-08-21 00:00:00
2010-08-22 00:00:00
2010-08-23 00:00:00
2010-08-24 00:00:00
2010-08-25 00:00:00
2010-08-26 00:00:00
2010-08-27 00:00:00
2010-08-28 00:00:00
2010-08-29 00:00:00
2010-08-30 00:00:00
2010-08-31 00:00:00
TOTAL AUGUST BERROSPE
2010-09-01 00:00:00
2010-09-02 00:00:00
2010-09-03 00:00:00
2010-09-04 00:00:00
2010-09-05 00:00:00
2010-09-06 00:00:00
2010-09-07 00:00:00
2010-09-08 00:00:00
2010-09-09 00:00:00
2010-09-10 00:00:00
2010-09-11 00:00:00
2010-09-12 00:00:00
2010-09-13 00:00:00
2010-09-14 00:00:00
2010-09-15 00:00:00
2010-09-16 00:00:00
2010-09-17 00:00:00
2010-09-18 00:00:00
2010-09-19 00:00:00
2010-09-20 00:00:00
2010-09-21 00:00:00
2010-09-22 00:00:00
2010-09-23 00:00:00
2010-09-24 00:00:00
2010-09-25 00:00:00
2010-09-26 00:00:00
2010-09-27 00:00:00
2010-09-28 00:00:00
2010-09-29 00:00:00
2010-09-30 00:00:00
TOTAL SEPTEMBER BERROSPE
2010-10-01 00:00:00
2010-10-02 00:00:00
2010-10-03 00:00:00
2010-10-04 00:00:00
2010-10-05 00:00:00
2010-10-06 00:00:00
2010-10-07 00:00:00
2010-10-08 00:00:00
2010-10-09 00:00:00
2010-10-10 00:00:00
2010-10-11 00:00:00
2010-10-12 00:00:00
2010-10-13 00:00:00
2010-10-14 00:00:00
2010-10-15 00:00:00
2010-10-16 00:00:00
2010-10-17 00:00:00
2010-10-18 00:00:00
2010-10-19 00:00:00
2010-10-20 00:00:00
2010-10-21 00:00:00
2010-10-22 00:00:00
2010-10-23 00:00:00
2010-10-24 00:00:00
2010-10-25 00:00:00
2010-10-26 00:00:00
2010-10-27 00:00:00
2010-10-28 00:00:00
2010-10-29 00:00:00
2010-10-30 00:00:00
2010-10-31 00:00:00
TOTAL OCTOBER BERROSPE
2010-11-01 00:00:00
2010-11-02 00:00:00
2010-11-03 00:00:00
2010-11-04 00:00:00
2010-11-05 00:00:00
2010-11-06 00:00:00
2010-11-07 00:00:00
2010-11-08 00:00:00
2010-11-09 00:00:00
2010-11-10 00:00:00
2010-11-11 00:00:00
2010-11-12 00:00:00
2010-11-13 00:00:00
2010-11-14 00:00:00
2010-11-15 00:00:00
2010-11-16 00:00:00
2010-11-17 00:00:00
2010-11-18 00:00:00
2010-11-19 00:00:00
2010-11-20 00:00:00
2010-11-21 00:00:00
2010-11-22 00:00:00
2010-11-23 00:00:00
2010-11-24 00:00:00
2010-11-25 00:00:00
2010-11-26 00:00:00
2010-11-27 00:00:00
2010-11-28 00:00:00
2010-11-29 00:00:00
2010-11-30 00:00:00
TOTAL NOVEMBER BERROSPE
2010-12-01 00:00:00
2010-12-02 00:00:00
2010-12-03 00:00:00
2010-12-04 00:00:00
2010-12-05 00:00:00
2010-12-06 00:00:00
2010-12-07 00:00:00
2010-12-08 00:00:00
2010-12-09 00:00:00
2010-12-10 00:00:00
2010-12-11 00:00:00
2010-12-12 00:00:00
2010-12-13 00:00:00
2010-12-14 00:00:00
2010-12-15 00:00:00
2010-12-16 00:00:00
2010-12-17 00:00:00
2010-12-18 00:00:00
2010-12-19 00:00:00
2010-12-20 00:00:00
2010-12-21 00:00:00
2010-12-22 00:00:00
2010-12-23 00:00:00
2010-12-24 00:00:00
2010-12-25 00:00:00
2010-12-26 00:00:00
2010-12-27 00:00:00
2010-12-28 00:00:00
2010-12-29 00:00:00
2010-12-30 00:00:00
2010-12-31 00:00:00
TOTAL DECEMBER BERROSPE
2011-01-01 00:00:00
2011-01-02 00:00:00
2011-01-03 00:00:00
2011-01-04 00:00:00
2011-01-05 00:00:00
2011-01-06 00:00:00
2011-01-07 00:00:00
2011-01-08 00:00:00
2011-01-09 00:00:00
2011-01-10 00:00:00
2011-01-11 00:00:00
2011-01-12 00:00:00
2011-01-13 00:00:00
2011-01-14 00:00:00
2011-01-15 00:00:00
2011-01-16 00:00:00
2011-01-17 00:00:00
2011-01-18 00:00:00
2011-01-19 00:00:00
2011-01-20 00:00:00
2011-01-21 00:00:00
2011-01-22 00:00:00
2011-01-23 00:00:00
2011-01-24 00:00:00
2011-01-25 00:00:00
2011-01-26 00:00:00
2011-01-27 00:00:00
2011-01-28 00:00:00
2011-01-29 00:00:00
2011-01-30 00:00:00
2011-01-31 00:00:00
TOTAL [NAME]
2011-02-01 00:00:00
2011-02-02 00:00:00
2011-02-03 00:00:00
2011-02-04 00:00:00
2011-02-05 00:00:00
2011-02-06 00:00:00
2011-02-07 00:00:00
2011-02-08 00:00:00
2011-02-09 00:00:00
2011-02-10 00:00:00
2011-02-11 00:00:00
2011-02-12 00:00:00
2011-02-13 00:00:00
2011-02-14 00:00:00
2011-02-15 00:00:00
2011-02-16 00:00:00
2011-02-17 00:00:00
2011-02-18 00:00:00
2011-02-19 00:00:00
2011-02-20 00:00:00
2011-02-21 00:00:00
2011-02-22 00:00:00
2011-02-23 00:00:00
2011-02-24 00:00:00
2011-02-25 00:00:00
2011-02-26 00:00:00
2011-02-27 00:00:00
2011-02-28 00:00:00
TOTAL FEBRUARY BERROSPE
2011-03-01 00:00:00
2011-03-02 00:00:00
2011-03-03 00:00:00
2011-03-04 00:00:00
2011-03-05 00:00:00
2011-03-06 00:00:00
2011-03-07 00:00:00
2011-03-08 00:00:00
2011-03-09 00:00:00
2011-03-10 00:00:00
2011-03-11 00:00:00
2011-03-12 00:00:00
2011-03-13 00:00:00
2011-03-14 00:00:00
2011-03-15 00:00:00
2011-03-16 00:00:00
2011-03-17 00:00:00
2011-03-18 00:00:00
2011-03-19 00:00:00
2011-03-20 00:00:00
2011-03-21 00:00:00
2011-03-22 00:00:00
2011-03-23 00:00:00
2011-03-24 00:00:00
2011-03-25 00:00:00
2011-03-26 00:00:00
2011-03-27 00:00:00
2011-03-28 00:00:00
2011-03-29 00:00:00
2011-03-30 00:00:00
2011-03-31 00:00:00
TOTAL [NAME]