Spreadsheet: 150853d1334693037-combine-two-rows-hbsp-import-mapping-1
Sheet: Exit Survey

Import File Mapping- HBSP Exit Survey
If importing via FTP (automatic) then there is a fixed firstcolumn added to the import which is populated by the Survey ID | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20
 | Date | Customer ID | Category | Score | IncidentNumber | Department Name | CSR First Name | CSR Last Name | CSR User Name | Cust First Name | Cust Last Name | [NAME] | Cust Phone | Optional Data | The site was easy to use. | The agent was knowledgeable. | The agent provided a prompt response to your request. | You were satisfied with the answers you were given. | Your overall experience with Harvard Business School Publishing service was good. | Please provide us with any other feedback about Harvard Business School Publishing.
 | Fixed Date Column | Question: Uploaded Variable Text | Question: Upload Variable Code ID | Question: Upload Variable Code ID | Question: Uploaded Variable Text | Question: Upload Variable Code ID | Question: Uploaded Variable Text | Question: Uploaded Variable Text | Question: Upload Variable Code ID | Question: Uploaded Variable Text | Question: Uploaded Variable Text | Question: Uploaded Variable Email | Question: Uploaded Variable Text | Question: Uploaded Variable Text | Question: Rating | Question: Rating | Question: Rating | Question: Rating | Question: Rating | Question: Multi-Line Text
10316 | [NAME]/dd/yyyy |  |  |  |  |  |  |  |  |  |  | Will we have all email addresses? |  |  | 1= Strongly Disagree, 2= [NAME], 3= No opinion, 4= Somewhat agree, 5= Strongly agree | 1= Strongly Disagree, 2= [NAME], 3= No opinion, 4= Somewhat agree, 5= Strongly agree | 1= Strongly Disagree, 2= [NAME], 3= No opinion, 4= Somewhat agree, 5= Strongly agree | 1= Strongly Disagree, 2= [NAME], 3= No opinion, 4= Somewhat agree, 5= Strongly agree | 1= Strongly Disagree, 2= [NAME], 3= No opinion, 4= Somewhat agree, 5= Strongly agree
 |  | 148203322 | A/R or A/P Inquiry | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5 | Thank you [NAME]. I would in a Customer Service department at a bank. We are always trying to make our customer experience better, and this experience was a great one! Many companies could learn from you!
 |  | 150290616 | Address Change Issue | 23 |  |  |  |  |  |  |  |  |  |  | 4 | 4 | 5 | 5 | 5 | I got no response. There appeared to be some sort of technical issue
 |  | 150720936 | Address Change Request | 13 |  |  |  |  |  |  |  |  |  |  | 2 | 3 | 3 | 3 | 2 | Had 4 items in my cart but was not able to log in and pay for them online as i have been doing for years though not in the past two years. Agent said to use Firefox. Never heard of it. She said there was a HBSP problem with [NAME]. My [NAME] is relatively new and I have no problem buying stuff on other sites. Please have your tech people make the site [NAME] friendly. Thanks. [NAME]
 |  | 147573425 | Checkout Issue | 9 |  |  |  |  |  |  |  |  |  |  | 1 | 2 | 3 | 2 | 1
 |  | 148208207 | Checkout Issue | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 148351549 | Checkout Issue | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 148352553 | Checkout Issue | 12 |  |  |  |  |  |  |  |  |  |  | 2 | 3 | 2 | 3 | 2 | [NAME] provided great and friendly service (emphasis on 'friendly')!
 |  | 148435542 | Checkout Issue | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5 | Great service.
 |  | 150111207 | Checkout Issue | 24 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 5 | 5 | I wanted to purchase copyright permission for an article. The price is listed incorrectly for the copyright permission but if you load the article in your card it "adjusts" after you start checking out. It was confusing and wasted very valuable time for me.
 |  | 147497811 | Checkout Issue | 16 |  |  |  |  |  |  |  |  |  |  | 2 | 5 | 5 | 2 | 2
 |  | 150296225 | Checkout Issue | 14 |  |  |  |  |  |  |  |  |  |  | 4 | 3 | 3 | 2 | 2
 |  | 149277527 | Content Related Issue | 9 |  |  |  |  |  |  |  |  |  |  | 1 | 2 | 4 | 1 | 1 | Service is slow, agent did not understand the question after rephrasing it three times. Additionally, the site is not operating as it should. Extremely displeased.
 |  | 149260452 | Copyright/Permission Issue | 5 |  |  |  |  |  |  |  |  |  |  | 1 | 1 | 1 | 1 | 1
 |  | 149307774 | Copyright/Permission Issue | 23 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 5 | 4
 |  | 149743448 | HBR/CB Site Confusion | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 149309414 | Individual Access Request to HE Course | 20 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 0 | 5 | 5
 |  | 147453279 | Inquiry | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5 | I had one of the worst online experience from the time I registered. The information is ambiguous and does not clearly specify the level of access a customer gets. If the modus operandi is to confuse customers and get your subscription fee collected - it really works! Secondly, the registration process after subscribing to the services is the most 'stone-aged'. Finally, when I managed to get online, I was told that I've access to [NAME] only and that too upon enquiring further I was told that the access is for HBR Articles only and the rest is payable. Why is this not clearly stated during registration??? I am extremly disappointed with the Services. I guess I'll recommend the HBR management to read their own article "Stop Trying To Delight Customers", may be you can learn something and implement on your website before preaching to others!
 |  | 147488097 | Inquiry | 8 |  |  |  |  |  |  |  |  |  |  | 1 | 2 | 2 | 2 | 1
 |  | 147733394 | Inquiry | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5 | The site didn't have a log out of my account option on each page and the search for the product number that I had in the actual publication did not come up when entered into the search engine. The online agent that helped me was wonderful and did address my issue in a very timely manner. I appreciate great customer service and would love to give him a recommendation.
 |  | 148566833 | Inquiry | 21 |  |  |  |  |  |  |  |  |  |  | 2 | 5 | 5 | 5 | 4 | The site was not easy to use. I was given a product # and it was not available on the website. I had to reach out to a customer service agent and request it from him. The agent was great!
 |  | 148619358 | Inquiry | 22 |  |  |  |  |  |  |  |  |  |  | 2 | 5 | 5 | 5 | 5
 |  | 149749542 | Inquiry | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 147513286 | Inquiry | 11 |  |  |  |  |  |  |  |  |  |  | 1 | 3 | 2 | 3 | 2
 |  | 147745750 | Inquiry | 24 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 5 | 5
 |  | 148122126 | Inquiry | 23 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 5 | 4 | I think its not clear how the various subscription options differ or overlap
 |  | 148369645 | Inquiry | 20 |  |  |  |  |  |  |  |  |  |  | 2 | 4 | 5 | 5 | 4
 |  | 148436252 | Inquiry | 24 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 5 | 5
 |  | 149684082 | Inquiry | 24 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 5 | 5
 |  | 149700787 | Inquiry | 20 |  |  |  |  |  |  |  |  |  |  | 5 | 0 | 5 | 5 | 5 | Great job! Thanks!!
 |  | 149728895 | Inquiry | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 149848586 | Inquiry | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 150123780 | Inquiry | 23 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 5 | 4
 |  | 150248318 | Inquiry | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 150249855 | Inquiry | 20 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 0 | Your agent, Celina, was most gracious and helpful.
 |  | 150254080 | Inquiry | 24 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 5 | 5 | The agent that helped me with my subscription problem (Celina) was very patient and VERY helpful. Please let her know.
 |  | 150284663 | Inquiry | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5 | I spent a long time struggling with the website until I was able to find appropriate customer support. The support agent was really helpful, but I'm upset and frustrated by my experience with the hbr site in general.
 |  | 150297482 | Inquiry | 17 |  |  |  |  |  |  |  |  |  |  | 1 | 5 | 5 | 5 | 1
 |  | 147740481 | Inquiry | 21 |  |  |  |  |  |  |  |  |  |  | 5 | 3 | 5 | 3 | 5
 |  | 149310279 | Inquiry | 23 |  |  |  |  |  |  |  |  |  |  | 4 | 4 | 5 | 5 | 5
 |  | 148191125 | Inquiry | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 148564902 | Inquiry | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 147738528 | Inquiry | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 148134536 | Inquiry | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 148599838 | Inquiry | 5 |  |  |  |  |  |  |  |  |  |  | 1 | 1 | 1 | 1 | 1 | As a mac user I am forced to us [NAME] instead of [NAME]. This is the 21st century the last time I checked. LOL
 |  | 149311342 | Inquiry | 15 |  |  |  |  |  |  |  |  |  |  | 2 | 5 | 5 | 1 | 2
 |  | 148316798 | Inquiry | 1 |  |  |  |  |  |  |  |  |  |  | 0 | 0 | 0 | 0 | 1 | Great site and service. Much appreciated.
 |  | 150027848 | Inquiry | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 147486232 | Inquiry | 23 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 5 | 4 | He was unable to change my address and asked to call your phone number- not happy with that.
 |  | 147873153 | Inquiry | 15 |  |  |  |  |  |  |  |  |  |  | 5 | 4 | 4 | 1 | 1
 |  | 149394043 | Inquiry | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 150238980 | Inquiry | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 148087384 | Inquiry | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 148196124 | Inquiry | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 148312301 | Inquiry | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 148943051 | Inquiry | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 149762961 | Inquiry | 21 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 4 | 4 | 4
 |  | 149831818 | Inquiry | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 148364371 | Invoice/Receipt Request | 23 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 5 | 4
 |  | 149445795 | Invoice/Receipt Request | 14 |  |  |  |  |  |  |  |  |  |  | 5 | 4 | 2 | 1 | 2
 |  | 147694839 | Invoice/Receipt Request | 23 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 4 | 4
 |  | 148234395 | Login Issue | 24 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 5 | 5
 |  | 150013865 | Login Issue | 21 |  |  |  |  |  |  |  |  |  |  | 1 | 5 | 5 | 5 | 5
 |  | 150310391 | Login Issue | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 150107218 | Login Issue | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 150257281 | Login Issue | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 150622133 | Login Issue | 24 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 4 | The organization seems overly concerned with protecting its IP and publishing revenues, rather than the experience of the customer. This is probably the 10th time in 3 months that the site decided to lock me out for no good reason. Imagine if your ATM PIN had to be reset every other time you went to use your debit card. It's just not good enough.
 |  | 149275781 | Login Issue | 11 |  |  |  |  |  |  |  |  |  |  | 1 | 3 | 4 | 2 | 1
 |  | 147496046 | Login Issue | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 147498334 | Login Issue | 23 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 5 | 4
 |  | 148139315 | Login Issue | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 148068161 | Order | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 147479970 | Order | 24 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 5 | 5
 |  | 147504574 | Order | 5 |  |  |  |  |  |  |  |  |  |  | 1 | 1 | 1 | 1 | 1
 |  | 148081161 | Order | 24 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 5 | 5 | Unfortunately it took over 30 minutes to resolve my issue, which was to order permission to share a previously purchased publication. It is not clear how to place the order on-line. Your agent had to take time to research how to place the order. Overall the experience was very frustrating.
 |  | 149128907 | Permission Inquiry/Request | 9 |  |  |  |  |  |  |  |  |  |  | 2 | 2 | 2 | 2 | 1
 |  | 147689352 | Print Subscriber Thought They Had Online Access | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 147739068 | Registration | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 148233732 | Registration Issue | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 147435453 | Registration Issue | 24 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 4 | 5
 |  | 147502752 | Registration Issue | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5 | I appreciate the live link to a customer service representative. Very quick and easy to use.
 |  | 149969365 | Registration Issue | 23 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 5 | 4 | I'm still not sure why I got the pop up asking me to register when I was already subscribed to the blog. Why is that?
 |  | 149988280 | Registration Issue | 23 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 4 | 5
 |  | 150257217 | Registration Issue | 7 |  |  |  |  |  |  |  |  |  |  | 1 | 2 | 2 | 1 | 1
 |  | 147438724 | Registration Issue | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5 | My order for an online subscription was placed last week, and after calling back because I didn't receive access to that account, I found out that the account wasn't created.
 |  | 147493263 | Registration Issue | 16 |  |  |  |  |  |  |  |  |  |  | 2 | 4 | 3 | 5 | 2 | useless
 |  | 148084420 | Registration Issue | 5 |  |  |  |  |  |  |  |  |  |  | 1 | 1 | 1 | 1 | 1 | This interaction is making me regret renewing this subscription, it was that horrible. I AM LIVID.
 |  | 148601298 | Registration Issue | 5 |  |  |  |  |  |  |  |  |  |  | 1 | 1 | 1 | 1 | 1
 |  | 149685885 | Registration Issue | 17 |  |  |  |  |  |  |  |  |  |  | 2 | 5 | 5 | 5 | 0 | just paid for an all access subscription. Unable to activate the account via the link provided.
 |  | 150549351 | Registration Issue | 16 |  |  |  |  |  |  |  |  |  |  | 5 | 4 | 4 | 2 | 1
 |  | 150554325 | Registration Issue | 22 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 4 | 4
 |  | 150613724 | Registration Issue | 23 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 5 | 4 | much better than in the past :)
 |  | 148139524 | Registration Issue | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5 | when receivig so many leaflets, letters, promotions, etc to invite the people to subscribe, if you are already subscribed, you can get crazy with it. Many times you don´t know if this is a general letter, or if it is for you as a subscriber. If happend to my, to renew my subscription and to have two subcriptions at the same time for this matter. Then it was solved by you in a correct way, but, I think you have to find the way to avoid this issue.
 |  | 149975843 | Registration Issue | 24 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 4 | Still not clear on why my subscription cannot be connected to my login, but if it is truly resolved by end of day as promised, I'll be satisfied.
 |  | 150703426 | Registration Issue | 21 |  |  |  |  |  |  |  |  |  |  | 5 | 4 | 4 | 4 | 4
 |  | 147696052 | Registration Issue | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 148122015 | Registration Issue | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 149303494 | Shipping Inquiry | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 148068908 | Shipping Inquiry | 20 |  |  |  |  |  |  |  |  |  |  | 5 | 3 | 4 | 4 | 4 | Perfect...very helpful and fast to answer my question.
 |  | 150254054 | Shipping Inquiry | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 150562297 | Shipping Inquiry | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5 | $31 to ship a 212 page book to Toronto is rediculous.
 |  | 148203488 | Shipping Inquiry | 21 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 5 | 2 | A little pricey ay?
 |  | 150048870 | Site Issue | 24 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 5 | 5
 |  | 150555744 | Site Issue | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 147688495 | Tech Support | 23 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 5 | 4
 |  | 149846142 | Tech Support | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5 | Van was very helpful and solved my problem quickly. One of the best CS chat sessions I've had. Thanks.
 |  | 149969376 | Tech Support | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 148311850 | Tech Support General | 23 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 5 | 4
 |  | 148188497 |  | 21 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 4 | 3 | 4
 |  | 148189488 |  | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 147850514 |  | 23 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 4 | 5
 |  | 148064727 |  | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 149675465 |  | 7 |  |  |  |  |  |  |  |  |  |  | 1 | 2 | 2 | 1 | 1
 |  | 150307728 |  | 18 |  |  |  |  |  |  |  |  |  |  | 4 | 4 | 4 | 4 | 2 | excellent customer service
 |  | 150310825 | Checkout Issue | 23 |  |  |  |  |  |  |  |  |  |  | 4 | 4 | 5 | 5 | 5
 |  | 148429448 | Checkout Issue | 21 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 4 | 3 | When submitting payments... If a customer enters a card that is not taken, ex. Discover, then please have the error boxes state "Discover not accepted" instead of "enter card number" It is a bit confusing. Also if the cards you accept boxes could be a little bigger and more noticeable that would be good. Overall good experience. Thank you!
 |  | 149183128 | Credit Card Issue | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5 | the only reason that i didn't check strongly agree on the last one is that I don't have access to online content. the agent, [NAME] is working on that. She was most helpful.
 |  | 149304346 | Inquiry | 24 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 4
 |  | 147821377 | Inquiry | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5 | Would prefer matter to be dealt with at time.
 |  | 148062478 | Inquiry | 14 |  |  |  |  |  |  |  |  |  |  | 3 | 3 | 3 | 3 | 2
 |  | 150253984 | Inquiry | 5 |  |  |  |  |  |  |  |  |  |  | 1 | 1 | 1 | 1 | 1
 |  | 147445859 | Registration Issue | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 148190711 | Registration Issue | 17 |  |  |  |  |  |  |  |  |  |  | 4 | 4 | 4 | 3 | 2
 |  | 148190711 | Registration Issue | 17 |  |  |  |  |  |  |  |  |  |  | 4 | 4 | 4 | 3 | 2
 |  | 149381105 | Registration Issue | 24 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 5 | 5
 |  | 147491168 | Tech Support General | 24 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 4 | YOU ARE AMAZING....JUST IMPROVE A LITTLE BIT THE CHAT PAGE AND THATS IT...
 |  | 149452878 | User Error | 24 |  |  |  |  |  |  |  |  |  |  | 4 | 5 | 5 | 5 | 5 | Great! Thanks!
 |  | 148484994 |  | 25 |  |  |  |  |  |  |  |  |  |  | 5 | 5 | 5 | 5 | 5
 |  | 150020091 |  | 15 |  |  |  |  |  |  |  |  |  |  | 3 | 3 | 3 | 3
 |  | 148615125 | Invoice/Receipt Request |  | 274170499 | Tech Support | Alfredo |  | aaraujo | [NAME] | dippel | [EMAIL] |  | Can you please email me a copy of my subscrption reciept?_x000D_
 |  | 150310652 | Inquiry |  | 276705810 | Tech Support | Alfredo |  | aaraujo | mahin | zareian | [EMAIL] | [PHONE] | purchasing case study
 |  | 150257735 | Checkout Issue |  | 276628066 | Tech Support | Alfredo |  | aaraujo | [NAME] | Roalstad | [EMAIL] | [PHONE] | I am trying to buy the 9 things highly successful people do differently. but cannot get the transaction complete.
 |  | 150250461 | Login Issue |  | 276617239 | Tech Support | Alfredo |  | aaraujo | panagiotis | kontoleon | [EMAIL] |  | [NAME] trying to activate may account why email address is invalid
 |  | 149765779 | Follow Up Email / Issue already recorded |  | 275873750 | Tech Support | Alfredo |  | aaraujo | [NAME] | verne | [EMAIL] | [PHONE] | Performance Management at the National Institute of Management
 |  | 150310825 | Checkout Issue |  | 276706041 | Tech Support | Alfredo |  | aaraujo | petri | rasinmaki | [EMAIL] |  | Charting Your Company's Future
 |  | 148559617 | Inquiry |  | 274085410 | Tech Support | Alfredo |  | aaraujo | Shannon | Kirwin | [EMAIL] | [PHONE] | I'm wondering about purchasing Case Studies and what the difference is between the A and B versions...  Thanks!
 |  | 148961405 | Inquiry |  | 274702088 | Tech Support | Alfredo |  | aaraujo | [NAME] | [NAME] | [EMAIL] | [PHONE] | The Huffington Post Case Study.  I attempted to purchase and it gave the following error code 20360.
 |  | 148258497 | Invoice/Receipt Request |  | 273596597 | Tech Support | Alfredo |  | aaraujo | Daron | Vchulek | [EMAIL] | [PHONE] | I just signed up for the online and hard copy subscription but I did not receive a receipt. Can you send me a receipt?_x000D_ _x000D_ thank you
 |  | 149303460 |  |  | 275194196 | Tech Support | Alfredo |  | aaraujo | Raul | [NAME] | [EMAIL] | 2222696 | Quisiera saber si el artículo "How play to your strngths" puedo adquirirlo en idioma español.
 |  | 147445859 | Registration Issue |  | 272290951 | Tech Support | Alfredo |  | aaraujo | CJ | Copley | [EMAIL] | [PHONE] | HBR Account, login....trying to activate and it is telling me that my subscriber ID is invalid.  317600781.
 |  | 147861281 | Checkout Issue |  | 272957663 | Tech Support | Alfredo |  | aaraujo | Mazhar | Iqbal | [EMAIL] | 00923315050570 | i am getting problem in checkout plz make order forme
 |  | 147863117 | Inquiry |  | 272960478 | Tech Support | Alfredo |  | aaraujo | Mazhar | Iqbal | [EMAIL] | 00923315050570 | want to buy this milford industries (B)case
 |  | 149734441 | Inquiry |  | 275828975 | Tech Support | Alfredo |  | aaraujo | [NAME] | Hatton | [EMAIL] | [PHONE] | Harvard Business Review
 |  | 149462322 | Inquiry |  | 275431958 | Tech Support | Alfredo |  | aaraujo | [NAME] | [NAME] | [EMAIL] | +[PHONE] | I need too knob when i have to renew the subscription, how can I found this info in the site?
 |  | 149437253 | Registration Issue |  | 275397161 | Tech Support | Alfredo |  | aaraujo | simone | iles | [NAME] | +64 274730002 | Hi, I've just subscribed to an online and hard copy subscription which I thought was a premium package based on the email i received Thank you for becoming a Harvard Business Review Premium Subscriber. _x000D_ Your subscriber account number is 316709220_x000D_  _x000D_ Yet when I log onto the web site I'm granted  "limited" access - is this correct?  thanks_x000D_
 |  | 148203912 | Registration Issue |  | 273511038 | Tech Support | Alfredo |  | aaraujo | [NAME] | Magalhaes | [EMAIL] | +[PHONE] | HBR online subscription._x000D_ Im trying to activate my paid online subscription with no success._x000D_ Theres this message saying that my Subscriber ID is invalid._x000D_
 |  | 148438261 | Inquiry |  | 273889279 | Tech Support | Celina |  | cmartin | Fred | [NAME] | [EMAIL] | [PHONE] | web order 11757493, how soon may I attain a copy, how do I do that anyway?
 |  | 148256982 | Inquiry |  | 273594286 | Tech Support | Celina |  | cmartin | [NAME] | Renda | [EMAIL] | [PHONE] | I have a voucher to reinstate my subscription for $149 and receive executive collection 1 and 2.  How can I take care of this online?_x000D_
 |  | 149252891 | Inquiry |  | 275119843 | Tech Support | Celina |  | cmartin | Thom | Hausle | [EMAIL] | [PHONE] | HBR online_x000D_
 |  | 149682664 | Inquiry |  | 275753339 | Tech Support | Celina |  | cmartin | SHERENE | [NAME] | [EMAIL] | [PHONE] | just placed an order for a case study on Wheels Group Evolution of a thirdy party logistics provider.  Completed the form along with credit card information and not sure if the order is through as it brought me back to the credit card section again
 |  | 149745014 | Inquiry |  | 275843973 | Tech Support | Celina |  | cmartin | Erin | Strickland | [EMAIL] | [PHONE] | I am finishing ordering 4 case studies that I need for my Masters Business Class- Management of HumanServices thru [NAME].How will I get the information? I need to do a paper this week using the 2 Wal-Mart articles. Thanks
 |  | 148590077 | Inquiry |  | 274133243 | Tech Support | Jessica |  | jwills | Kushagra | Sharma | [EMAIL] | [PHONE] | Skil Corp Pdf file need that immidiately
 |  | 147858528 | HBR Digital Inquiry (zinio/[NAME]) |  | 272953597 | Tech Support | Jessica |  | jwills | [NAME] | Wunder | [EMAIL] | [PHONE] | Hi - I have a question about your ipad apps.  I have a subscription to the print magazine and im wondering if that makes me eligable for free digital issues (HBR Reads) as well as HBR Today._x000D_ _x000D_ Thanks.
 |  | 148936374 | Navigation Issue |  | 274662344 | Tech Support | Jessica |  | jwills | mirelly | vieira | [EMAIL] | [PHONE] | Hi, i just bought a case from your website, and i would like to know if the payment was sucessful processed._x000D_ _x000D_ find the details below:_x000D_ Jan 17, 2012_x000D_ [NAME] ID:_x000D_ 11775760_x000D_ _x000D_ best regards,
 |  | 149973745 | Inquiry |  | 276186225 | Tech Support | Jessica |  | jwills | [NAME] | Omare-ogah | [EMAIL] | [PHONE] | Havard Manage Mentor full 44 packs. i am unable to make payment, it keeps giving me an error message
 |  | 149304346 | Inquiry |  | 275195338 | Tech Support | Jessica |  | jwills | Kaki | [NAME] | [EMAIL] | [PHONE] | Trying to get logged in to see when my subscription expires.
 |  | 148938490 | Navigation Issue |  | 274665875 | Tech Support | Jessica |  | jwills | Xiaoyu | [NAME] | [EMAIL] | [PHONE] | Case:[NAME]: The Rant
 |  | 148360219 | Checkout Issue |  | 273760689 | Tech Support | [NAME] |  | [NAME] | [NAME] | Gainor | [EMAIL] | [PHONE] | Book:  Passion and Purpose.  The website is not applying my 30% discount to the order.  The code I received is:  EMLIPUR30.  Why is it not reflecting at checkout?
 |  | 148600007 | Inquiry |  | 274147392 | Tech Support | [NAME] |  | [NAME] | alhanouf | alharbi | [EMAIL] | [PHONE] | PDF Files downloading
 |  | 147569629 | Inquiry |  | 272490983 | Tech Support | [NAME] |  | [NAME] | FREDA | ADDU | [EMAIL] |  | Please, I was chatting with KARIS a moment ago but I lost him. Can I have him back. Meanwhile, I am interested in retailing the HBR in Ghana and he was providing me with the necessary details
 |  | 149397945 | Shipping Inquiry |  | 275339539 | Tech Support | [NAME] |  | [NAME] | [NAME] | Moses | [EMAIL] | [PHONE] | shipping charges to canada
 |  | 148197327 | Shipping Inquiry |  | 273499564 | Tech Support | [NAME] |  | [NAME] | [NAME] | Quint | [EMAIL] | [PHONE] | Availability of 250 copies of "Big Think Strategy" ([NAME]) and delivery time expectation
 |  | 149452878 | User Error |  | 275418691 | Tech Support | [NAME] |  | [NAME] | rodrigo | baccaro | [EMAIL] |  | I CANT ACCESS TO MY HARVARD MANAGEMENTOR WITH MY IPHONE I PUT MUY LOGIN AND PASWORD AND NOTHING, PLEASE HELP ME
 |  | 148085900 | Login Issue |  | 273311262 | Tech Support | [NAME] |  | [NAME] | Mazelle | Siton | [EMAIL] | +44 203023446 | HBR subscription online & offline
 |  | 148079662 | Shipping Inquiry |  | 273301131 | Tech Support | [NAME] |  | [NAME] | [NAME] | Biscontine | [EMAIL] | [PHONE] | I placed an order last week for 12 books. Just wondering when they will be shipped. They are needed ASAP. My web order# is 11742516. Thank you
 |  | 148069466 | User Error |  | 273283379 | Tech Support | [NAME] |  | [NAME] | Ivaylo | Bachvarov | [EMAIL] |  | HBR Online
 |  | 147805874 | Checkout Issue |  | 272869911 | Tech Support | [NAME] |  | [NAME] | mazhar | iqbal | [EMAIL] | 00923315050570 | we have a problem in buying case study name "Mildford industries (B)"._x000D_ we are facing error below:_x000D_ Error code 20630: Please ensure that the credit card number, expiration date, security code and cardholder's name are entered exactly as they appear on the card. Please confirm the billing address matches your card's billing address._x000D_ _x000D_ kindly help us as soon as possible
 |  | 147687800 | Invoice/Receipt Request |  | 272677965 | Tech Support | [NAME] |  | [NAME] | Helene | [NAME] | [EMAIL] | +[PHONE] | Renewed my account 440617074 yesterday - but did not receive any confirmation from HBR._x000D_ _x000D_ Secondly, I would like to place an order of 8 subscriptions of HBR premium but would like the invoice to be sent by email pdf to Lund University - is this possible and how should I do it?_x000D_ _x000D_ WKR, [NAME], Sweden
 |  | 149830002 | Inquiry |  | 275970729 | Tech Support | [NAME] |  | [NAME] | [NAME] | [NAME] | [EMAIL] |  | I wanted to inquire not about a product or service but a study that was being run about Designing Spaces for Creative Collaboration. I wondered if I could please get in touch with the authors in some way, or with someone else who had some interest in the study of space?
 |  | 147568424 | Inquiry |  | 272488906 | Tech Support | [NAME] |  | [NAME] | FREDA | ADDU | [EMAIL] |  | The Harvard Business Review Magazine. I am interested in making it easily available onto the Ghanaian market through retailing. What opportunities are available for me, please?
 |  | 150027751 | Inquiry |  | 276265790 | Tech Support | [NAME] |  | [NAME] | Frances | Beck | [EMAIL] | [PHONE] | I am ordering a case study that I need to comment on by friday, I need it downloaded, not mailed.  Did I miss a step?
 |  | 150107664 | Login Issue |  | 276396545 | Tech Support | [NAME] |  | [NAME] | Lidia | Galabova | [EMAIL] | [PHONE] | Harvard Business Review Premium Subscriber
 |  | 150114319 | Checkout Issue |  | 276407737 | Tech Support | [NAME] |  | [NAME] | [NAME] | [NAME] | [EMAIL] | [PHONE] | unable to purchase case study, error code:  20360
 |  | 150166957 | Inquiry |  | 276486983 | Tech Support | [NAME] |  | [NAME] | ori | cohen | [EMAIL] | [PHONE] | i just purchased 2 pdf files, how do I download them?
 |  | 150170035 | Inquiry |  | 276491531 | Tech Support | [NAME] |  | [NAME] | Mohammad | [NAME] | [EMAIL] | 966 555260275 | I ordered Creative business plan Pocket mentor please change the creative Business case: Pocket mentor _x000D_ i was mistake of the book title_x000D_ _x000D_ _x000D_ thanks
 |  | 149166214 | User Error |  | 274997289 | Tech Support | [NAME] |  | [NAME] |  |  |  |  | i cant pay for my case
 |  | 148429448 | Checkout Issue |  | 273874803 | Tech Support | [NAME] |  | [NAME] | [NAME] | Assaf | [EMAIL] | [PHONE] | Ebooks_x000D_
 |  | 147633438 | Content Issue |  | 272589353 | Tech Support | [NAME] |  | [NAME] | [NAME] | Rohrbaugh | [EMAIL] | [PHONE] | Case study 9-707-497.  We have the original for March 1, 2007, and revisions for January 11, 2008 and January 5, 2009.  Is there a later revision and would we automatically get that one if I order more?
 |  | 148244766 | Inquiry |  | 273575581 | Tech Support | [NAME] |  | [NAME] | [NAME] | harris |  |  | I need 50 reprints of article in [NAME] review. HSN's CEO on [NAME] the shopping network's culture featured in the Dec. 2011 issue
 |  | 147435922 | Inquiry |  | 272273796 | Tech Support | Lauren |  | [NAME] | [NAME] | Ellis | [EMAIL] | [PHONE] | Attempting to activate my subscription.
 |  | 147564440 | Inquiry |  | 272482146 | Tech Support | Lauren |  | [NAME] | [NAME] | Okello | [EMAIL] | +44 20 3286 7251 | We have recently subscribed to HBR - but we cannot seem to activate the subscription.
 |  | 147821377 | Inquiry |  | 272895945 | Tech Support | Lauren |  | [NAME] | [NAME] | zhang | [EMAIL] | [PHONE] | do I get 20% off my first order after register?_x000D_
 |  | 148072408 | Inquiry |  | 273288134 | Tech Support | Lauren |  | [NAME] | michaell | roosen | [EMAIL] | 00447971075679 | hbr online activation requesting username but can't remember it and no option to have it sent back to my e-mail account !_x000D_
 |  | 149403835 | Inquiry |  | 275348783 | Tech Support | Lauren |  | [NAME] | Ellen | Greenberg | [EMAIL] | [PHONE] | I'd like to purchase permission to share a PDF of an article. On the previous page it looked like it was $4.95 per permission, in the cart it says $6.95.
 |  | 149826584 | Inquiry |  | 275965291 | Tech Support | Lauren |  | [NAME] | mohammad | amin | [EMAIL] |  | basic educator
 |  | 150261142 | Inquiry |  | 276633237 | Tech Support | Lauren |  | [NAME] | [NAME] | Rumig | [EMAIL] | [PHONE] x1018 | Online purchase
 |  | 150261262 | Inquiry |  | 276633446 | Tech Support | Lauren |  | [NAME] | Masuda | Qureshi | [EMAIL] | [PHONE] | Trying to purchase a case study with my debit VISA card but its not being accepted. Are only VISA credit cards allowed?
 |  | 150562880 | Inquiry |  | 277066354 | Tech Support | Lauren |  | [NAME] | [NAME] | Daryanani | [EMAIL] | 00447540201974 | Harvard Managementor
 |  | 147451750 | Escalated Inquiry to HBR vendor |  | 272300346 | Tech Support | [NAME] |  | [NAME] | [NAME] | [NAME] |  |  | need help renewing subscription
 |  | 150550364 | Registration Issue |  | 277047464 | Tech Support | [NAME] |  | [NAME] | [NAME] | [NAME] | [EMAIL] | +[PHONE] | I am trying to add my online subscription 441082062 to the hbr account I just created?_x000D_
 |  | 149829093 | Inquiry |  | 275969343 | Tech Support | [NAME] |  | [NAME] | [NAME] | Hall | [EMAIL] |  | HBR Mag Subscription
 |  | 149701690 | Registration Issue |  | 275782070 | Tech Support | [NAME] |  | [NAME] | Geoff | Kneen | [EMAIL] | 0044 7970 575177 | My ID is not valid it is 441031945, it will not let me access online content...Help please
 |  | 149678093 | Registration Issue |  | 275746016 | Tech Support | [NAME] |  | [NAME] | Yuan | Tian | [EMAIL] | [PHONE] | Subscriber Id is invalid
 |  | 149677123 | Inquiry |  | 275744441 | Tech Support | [NAME] |  | [NAME] | Katalin | Sziklai | [EMAIL] | [PHONE] | activating HBR online subscription_x000D_
 |  | 149077981 | Registration Issue |  | 274877020 | Tech Support | [NAME] |  | [NAME] | vesna | jelovac | [EMAIL] | +[PHONE] | My subscription account number is invalid, when I want to activate my account. the subscription account number is 316980256._x000D_
 |  | 148557425 | Order |  | 274082160 | Tech Support | [NAME] |  | [NAME] | Bas | Snijders | [EMAIL] | +[PHONE] | Fraikin SA whole business securitization case studey
 |  | 148241354 | Registration Issue |  | 273570445 | Tech Support | [NAME] |  | [NAME] | ALeksander | [NAME] | [EMAIL] |  | HBR Online Subscription
 |  | 148190711 | Registration Issue |  | 273487577 | Tech Support | [NAME] |  | [NAME] | syed | [NAME] | [EMAIL] | +[PHONE] | I've trying to activate my online subscription_x000D_ I've forgotten the username and password. My Subscriber A/C No. is 317591540
 |  | 148074324 | Registration Issue |  | 273292438 | Tech Support | [NAME] |  | [NAME] | Eva | Champagne | [EMAIL] | +[PHONE] | Dear service team,_x000D_ I'm trying to activate my online premium subscriber account with subscriber account nr 440528719, but when I enter this on the link provided in the email, it tells me the subscriber account nr is not valid._x000D_ Can you please advise on how to proceed? _x000D_ Many thanks ,_x000D_ Eva
 |  | 148062478 | Inquiry |  | 273271361 | Tech Support | [NAME] |  | [NAME] | Derek | Stamoulis | [NAME] | +61 412962424 | Having problem activating my HBR online account - No. 441024312._x000D_
 |  | 147503903 | Login Issue |  | 272382045 | Tech Support | [NAME] |  | smarkwell | [NAME] | Lauenstein | [EMAIL] | +46 36 14 29 77 | Activating HBR Online Subscription. I am a Harvard Business Review Premium Subscriber and got a subscriber account number 279195156. Unfortunately, the account number does not work.
 |  | 148484994 |  |  | 273961464 | Tech Support | Sean |  | sohara | Rumen | Borisov | [EMAIL] | [PHONE] | I have just ordered a book from you and would like to recieve it by PDF file to my e-mail address as I am overseas now
 |  | 148066258 |  |  | 273277918 | Tech Support | Sean |  | sohara | [NAME] | Grzan | [EMAIL] | [PHONE] | - subscription invoice _x000D_ - invoice of recent order_x000D_ - 2 accounts - tonkofran and tonko8 or tonkofran8
 |  | 149824441 | Inquiry |  | 275961746 | Tech Support | Sean |  | sohara | [NAME] | Chanduvi | [EMAIL] | 0043 126026 36 40 | Just got a a subscription for print and online issues of HBR and can not activate my account. (441066420)_x000D_ _x000D_ Thank you for the assistance _x000D_ Dr. [NAME]
 |  | 150156228 | Inquiry |  | 276471506 | Tech Support | Sean |  | sohara | [NAME] | Smith | [EMAIL] | [PHONE] | Digital subscription to HBR_x000D_
 |  | 149680596 |  |  | 275750164 | Tech Support | Sean |  | sohara | Jan | Vrabec | [EMAIL] |  | Hello,_x000D_ _x000D_  I've alredy pay you 297 USD per two year subscription from my_x000D_ bank account number 224099919/0300 and number of payment was 405000331_x000D_ but you are still sending my invoice and payment instructions with id_x000D_ 440044170. I don't know what is the error here. I look forwart to_x000D_ receiving my HBR magazine. If not, please send my my money back._x000D_ _x000D_ 405000331        transaction_x000D_ 1178    2220572634_x000D_ 297 USD_x000D_ _x000D_ date of paid inquiry was 25.11.2011 HAR*HARVARD BUSNS REV 813-979-6814_x000D_ _x000D_ Your sincerely_x000D_ _x000D_ [NAME]
 |  | 149827586 |  |  | 275966935 | Tech Support | Sean |  | sohara | [NAME] | Nanto | [EMAIL] | [PHONE] | I just submitted a long order for cases, but I am not sure it went through. Can you see if it was received?
 |  | 148228328 | Credit Card Issue |  | 273550191 | Tech Support | Sean |  | sohara | Clare | Mulcahy | [EMAIL] |  | I am trying to place an order online for [NAME]'s paper on Creating Shared Value, nothing happens when I click on "Place Order"_x000D_
 |  | 149249283 | Inquiry |  | 275113557 | Tech Support | Sean |  | sohara | Aurelien | [NAME] | [EMAIL] | [PHONE] | This is his assistant [NAME].  Mr [NAME] would like to know if he can have his account associated with an additional e-mail address?  [EMAIL]
 |  | 150020091 |  |  | 276253962 | Tech Support | Sean |  | sohara | mary | white | [EMAIL] | [PHONE] | just need to know if my account is the online educators site?
 |  | 149844589 | Inquiry |  | 275993345 | Tech Support | Tifany |  | tdrinkwater | Sue | Muthart | [EMAIL] | [PHONE] | I was trying to figure out when our subscription expires.  we received an email for early renewal, but I was curious when our subscription truly expires.  For RHR International
 |  | 147504909 | Escalated Inquiry to HBR vendor |  | 272383531 | Tech Support | Tifany |  | tdrinkwater | Carrie | Kordys | [EMAIL] | [PHONE] | Magazine subcription
 |  | 147509495 | HBR/CB Site Confusion |  | 272390397 | Tech Support | Tifany |  | tdrinkwater | [NAME] | Fulmer | [EMAIL] |  | examination copy of cases?
 |  | 147608727 | Inquiry |  | 272552329 | Tech Support | Tifany |  | tdrinkwater | [NAME] | HERNANDEZ | [EMAIL] | 5255 5350 7800 | PRINT & ONLINE SUBSCRIPTION
 |  | 149183128 | Credit Card Issue |  | 275017446 | Tech Support | Tifany |  | tdrinkwater | Bryon | Hurley | [EMAIL] | [PHONE] | Case Case # 9-496-018 Slade Platin
 |  | 148137458 | Inquiry |  | 273390610 | Tech Support | Tifany |  | tdrinkwater | Anna | Tyniec | [EMAIL] |  | [NAME] case
 |  | 148139693 | Inquiry |  | 273393994 | Tech Support | Tifany |  | tdrinkwater | [NAME] | May | [EMAIL] | [PHONE] | I would like to order a paper copy of the 'Failure' issue from April, 2011.
 |  | 147621728 | Inquiry |  | 272571643 | Tech Support | Tifany |  | tdrinkwater | [NAME] | shami | [EMAIL] | [PHONE] | access online through Harvard Business Review Premium Subscriber. having difficulty_x000D_
 |  | 150628146 | Registration Issue |  | 277162785 | Tech Support | Tyisha |  | tedwards | [NAME] | Goutieres | [EMAIL] |  | my subscriber Id is invalid
 |  | 149758391 | Inquiry |  | 275863221 | Tech Support | Tyisha |  | tedwards | Racquel | [NAME] | [EMAIL] | [PHONE] | Buying a case study.  I have been assigned a case study for class but my Professor did not create a course pack.  Is there anyway to get the case I need at the student rate
 |  | 149075849 | Inquiry |  | 274873370 | Tech Support | Tyisha |  | tedwards | KRISTAL | Farmer | [EMAIL] | [PHONE] | Pricing Simulation: Universal Rental Car V2_x000D_
 |  | 147444851 | Registration Issue |  | 272289474 | Tech Support | Tyisha |  | tedwards | Summer | Maynard | [EMAIL] | [PHONE] | HBR premium subscription activation
 |  | 148310253 | Inquiry |  | 273684435 | Tech Support | Tyisha |  | tedwards | Jan-Pieter | [NAME] | [EMAIL] |  | Secrets to Getting Ahead (HBR OnPoint Executive Edition) _x000D_
 |  | 147491168 | Tech Support General |  | 272363012 | Tech Support | Van |  | vmorrill | [NAME] | [NAME] | [EMAIL] | +[PHONE] | Books on creating IT Roadmaps
 |  | 150113594 | HMM Individual Query |  | 276406572 | Tech Support | Van |  | vmorrill | [NAME] | Eghan | [EMAIL] | [PHONE] | _x000D_ [NAME] ID:_x000D_ 11747470_x000D_ Recipient:_x000D_ [NAME] Twum_x000D_ ENGLISH WEB BASED HTML_x000D_ Mastering Finance Fundamentals: A Harvard ManageMentor [NAME]
 |  | 150107347 | Login Issue |  | 276395994 | Tech Support | Van |  | vmorrill | susan | schneider | [EMAIL] | 41 79 751 3935 | sign in as academic to access articles and cases_x000D_
 |  | 149381105 | Registration Issue |  | 275314352 | Tech Support | Van |  | vmorrill | [NAME] | Zotis | [EMAIL] |  | Hello,_x000D_ _x000D_ I would like to renew my membership ( subscriber account number 440184042 ) but also include a digital membership._x000D_ Could you please inform me on the cost and send me a link so that I can make the payment ?_x000D_ _x000D_ Thank you and kind regards_x000D_ _x000D_ [NAME]
 |  | 149315993 | Checkout Issue |  | 275212072 | Tech Support | Van |  | vmorrill | [NAME] | Couch | [EMAIL] | [PHONE] | Trying to purchase a .pdf version of [NAME]'s "Creating Shared Value" and the order is not going through....it's under the name of [NAME].  Can you please see if you've received this order?  Thank you
 |  | 150028710 | Registration Issue |  | 276267166 | Tech Support | Van |  | vmorrill | [NAME] | carre | [EMAIL] |  | Harvard business review articles_x000D_
 |  | 148474460 | Registration Issue |  | 273946006 | Tech Support | Van |  | vmorrill | obinna | uruakpa | ouruakpa | +[PHONE] | books in my cart/account
 |  | 150253984 | Inquiry |  | 276622466 | Tech Support | Van |  | vmorrill | Eileen | Holtry | [EMAIL] | [PHONE] | I would like to subscribe to HBR