Spreadsheet: 39672d1237947910-trying-move-rows-by-date-newbie-patient-surveys
Sheet: Results

January |  |  | 2008 |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better08 | Average Score |  | January |  |  | 2009 |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better09 | Average Score
Cleanliness room? |  |  |  |  | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A |  | Cleanliness room? |  |  |  |  | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A
Cleanliness  bathroom? |  |  |  |  | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A |  | Cleanliness  bathroom? |  |  |  |  | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A
Cleanliness of Lobbies, Entrances, and waiting rooms? |  |  |  |  | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A |  | Cleanliness of Lobbies, Entrances, and waiting rooms? |  |  |  |  | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A
Physical condition furniture, fixtures, décor? |  |  |  |  | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A |  | Physical condition furniture, fixtures, décor? |  |  |  |  | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A
Courtesy of our housekeeping staff? |  |  |  |  | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A |  | Courtesy of our housekeeping staff? |  |  |  |  | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A
Appearance of our staff? |  |  |  |  | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A |  | Appearance of our staff? |  |  |  |  | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A
Responsiveness of our housekeeping staff? |  |  |  |  | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A |  | Responsiveness of our housekeeping staff? |  |  |  |  | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A
Quality of linens ( sheets, blankets, and towels) |  |  |  |  | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A |  | Quality of linens ( sheets, blankets, and towels) |  |  |  |  | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A
February |  |  |  |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better08 | Average Score |  | February |  |  |  |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better | Average Score
Cleanliness room? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness room? |  |  |  |  |  |  |  |  |  | 0 | 0
Cleanliness  bathroom? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness  bathroom? |  |  |  |  |  |  |  |  |  | 0 | 0
Cleanliness of Lobbies, Entrances, and waiting rooms? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness of Lobbies, Entrances, and waiting rooms? |  |  |  |  |  |  |  |  |  | 0 | 0
Physical condition furniture, fixtures, décor? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Physical condition furniture, fixtures, décor? |  |  |  |  |  |  |  |  |  | 0 | 0
Courtesy of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Courtesy of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Appearance of our staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Appearance of our staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Responsiveness of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Responsiveness of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Quality of linens ( sheets, blankets, and towels) |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Quality of linens ( sheets, blankets, and towels) |  |  |  |  |  |  |  |  |  | 0 | 0
March |  |  |  |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better08 | Average Score |  | March |  |  |  |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better | Average Score
Cleanliness room? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness room? |  |  |  |  |  |  |  |  |  | 0 | 0
Cleanliness  bathroom? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness  bathroom? |  |  |  |  |  |  |  |  |  | 0 | 0
Cleanliness of Lobbies, Entrances, and waiting rooms? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness of Lobbies, Entrances, and waiting rooms? |  |  |  |  |  |  |  |  |  | 0 | 0
Physical condition furniture, fixtures, décor? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Physical condition furniture, fixtures, décor? |  |  |  |  |  |  |  |  |  | 0 | 0
Courtesy of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Courtesy of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Appearance of our staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Appearance of our staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Responsiveness of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Responsiveness of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Quality of linens ( sheets, blankets, and towels) |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Quality of linens ( sheets, blankets, and towels) |  |  |  |  |  |  |  |  |  | 0 | 0
Overall Satisfaction |  |  |  |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better08 | Average Score |  | Overall Satisfaction |  |  |  |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better | Average Score
January |  |  |  |  | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A |  | January |  |  |  |  | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A | #N/A
February |  |  |  |  |  |  |  |  |  | 0 | 0 |  | February |  |  |  |  |  |  |  |  |  | 0 | 0
March |  |  |  |  |  |  |  |  |  | 0 | 0 |  | March |  |  |  |  |  |  |  |  |  | 0 | 0
 |  |  |  |  |  |  |  |  | Surveys | #N/A |  |  |  |  |  |  |  |  |  |  |  | Surveys | #N/A
April |  |  | 2008 |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better08 | Average Score |  | April |  |  | 2009 |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better | Average Score
Cleanliness room? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness room? |  |  |  |  |  |  |  |  |  | 0 | 0
Cleanliness  bathroom? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness  bathroom? |  |  |  |  |  |  |  |  |  | 0 | 0
Cleanliness of Lobbies, Entrances, and waiting rooms? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness of Lobbies, Entrances, and waiting rooms? |  |  |  |  |  |  |  |  |  | 0 | 0
Physical condition furniture, fixtures, décor? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Physical condition furniture, fixtures, décor? |  |  |  |  |  |  |  |  |  | 0 | 0
Courtesy of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Courtesy of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Appearance of our staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Appearance of our staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Responsiveness of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Responsiveness of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Quality of linens ( sheets, blankets, and towels) |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Quality of linens ( sheets, blankets, and towels) |  |  |  |  |  |  |  |  |  | 0 | 0
May |  |  |  |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better08 | Average Score |  | May |  |  |  |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better
Cleanliness room? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness room? |  |  |  |  |  |  |  |  |  | 0 | 0
Cleanliness  bathroom? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness  bathroom? |  |  |  |  |  |  |  |  |  | 0 | 0
Cleanliness of Lobbies, Entrances, and waiting rooms? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness of Lobbies, Entrances, and waiting rooms? |  |  |  |  |  |  |  |  |  | 0 | 0
Physical condition furniture, fixtures, décor? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Physical condition furniture, fixtures, décor? |  |  |  |  |  |  |  |  |  | 0 | 0
Courtesy of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Courtesy of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Appearance of our staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Appearance of our staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Responsiveness of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Responsiveness of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Quality of linens ( sheets, blankets, and towels) |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Quality of linens ( sheets, blankets, and towels) |  |  |  |  |  |  |  |  |  | 0 | 0
June |  |  |  |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better08 | Average Score |  | June |  |  |  |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better
Cleanliness room? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness room? |  |  |  |  |  |  |  |  |  | 0 | 0
Cleanliness  bathroom? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness  bathroom? |  |  |  |  |  |  |  |  |  | 0 | 0
Cleanliness of Lobbies, Entrances, and waiting rooms? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness of Lobbies, Entrances, and waiting rooms? |  |  |  |  |  |  |  |  |  | 0 | 0
Physical condition furniture, fixtures, décor? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Physical condition furniture, fixtures, décor? |  |  |  |  |  |  |  |  |  | 0 | 0
Courtesy of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Courtesy of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Appearance of our staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Appearance of our staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Responsiveness of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Responsiveness of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Quality of linens ( sheets, blankets, and towels) |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Quality of linens ( sheets, blankets, and towels) |  |  |  |  |  |  |  |  |  | 0 | 0
Overall Satisfaction |  |  |  |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better08 | Average Score |  | Overall Satisfaction |  |  |  |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better
April |  |  |  |  |  |  |  |  |  | 0 | 0 |  | April |  |  |  |  |  |  |  |  |  | 0 | 0
May |  |  |  |  |  |  |  |  |  | 0 | 0 |  | May |  |  |  |  |  |  |  |  |  | 0 | 0
June |  |  |  |  |  |  |  |  |  | 0 | 0 |  | June |  |  |  |  |  |  |  |  |  | 0 | 0
 |  |  |  |  |  |  |  |  | Surveys | 0 |  |  |  |  |  |  |  |  |  |  |  | Surveys | 0
July |  |  | 2008 |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better08 | Average Score |  | July |  |  | 2009 |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better | Average Score
Cleanliness room? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness room? |  |  |  |  |  |  |  |  |  | 0 | 0
Cleanliness  bathroom? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness  bathroom? |  |  |  |  |  |  |  |  |  | 0 | 0
Cleanliness of Lobbies, Entrances, and waiting rooms? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness of Lobbies, Entrances, and waiting rooms? |  |  |  |  |  |  |  |  |  | 0 | 0
Physical condition furniture, fixtures, décor? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Physical condition furniture, fixtures, décor? |  |  |  |  |  |  |  |  |  | 0 | 0
Courtesy of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Courtesy of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Appearance of our staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Appearance of our staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Responsiveness of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Responsiveness of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Quality of linens ( sheets, blankets, and towels) |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Quality of linens ( sheets, blankets, and towels) |  |  |  |  |  |  |  |  |  | 0 | 0
August |  |  |  |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better08 | Average Score |  | August |  |  |  |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better | Average Score
Cleanliness room? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness room? |  |  |  |  |  |  |  |  |  | 0 | 0
Cleanliness  bathroom? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness  bathroom? |  |  |  |  |  |  |  |  |  | 0 | 0
Cleanliness of Lobbies, Entrances, and waiting rooms? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness of Lobbies, Entrances, and waiting rooms? |  |  |  |  |  |  |  |  |  | 0 | 0
Physical condition furniture, fixtures, décor? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Physical condition furniture, fixtures, décor? |  |  |  |  |  |  |  |  |  | 0 | 0
Courtesy of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Courtesy of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Appearance of our staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Appearance of our staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Responsiveness of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Responsiveness of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Quality of linens ( sheets, blankets, and towels) |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Quality of linens ( sheets, blankets, and towels) |  |  |  |  |  |  |  |  |  | 0 | 0
September |  |  |  |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better08 | Average Score |  | September |  |  |  |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better | Average Score
Cleanliness room? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness room? |  |  |  |  |  |  |  |  |  | 0 | 0
Cleanliness  bathroom? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness  bathroom? |  |  |  |  |  |  |  |  |  | 0 | 0
Cleanliness of Lobbies, Entrances, and waiting rooms? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness of Lobbies, Entrances, and waiting rooms? |  |  |  |  |  |  |  |  |  | 0 | 0
Physical condition furniture, fixtures, décor? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Physical condition furniture, fixtures, décor? |  |  |  |  |  |  |  |  |  | 0 | 0
Courtesy of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Courtesy of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Appearance of our staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Appearance of our staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Responsiveness of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Responsiveness of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Quality of linens ( sheets, blankets, and towels) |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Quality of linens ( sheets, blankets, and towels) |  |  |  |  |  |  |  |  |  | 0 | 0
Overall Satisfaction |  |  |  |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better08 | Average Score |  | Overall Satisfaction |  |  |  |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better | Average Score
July |  |  |  |  |  |  |  |  |  | 0 | 0 |  | July |  |  |  |  |  |  |  |  |  | 0 | 0
August |  |  |  |  |  |  |  |  |  | 0 | 0 |  | August |  |  |  |  |  |  |  |  |  | 0 | 0
September |  |  |  |  |  |  |  |  |  | 0 | 0 |  | September |  |  |  |  |  |  |  |  |  | 0 | 0
 |  |  |  |  |  |  |  |  | Surveys | 0 |  |  |  |  |  |  |  |  |  |  |  | Surveys | 0
October |  |  | 2008 |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better08 | Average Score |  | October |  |  | 2009 |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better | Average Score
Cleanliness room? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness room? |  |  |  |  |  |  |  |  |  | 0 | 0
Cleanliness  bathroom? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness  bathroom? |  |  |  |  |  |  |  |  |  | 0 | 0
Cleanliness of Lobbies, Entrances, and waiting rooms? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness of Lobbies, Entrances, and waiting rooms? |  |  |  |  |  |  |  |  |  | 0 | 0
Physical condition furniture, fixtures, décor? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Physical condition furniture, fixtures, décor? |  |  |  |  |  |  |  |  |  | 0 | 0
Courtesy of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Courtesy of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Appearance of our staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Appearance of our staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Responsiveness of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Responsiveness of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Quality of linens ( sheets, blankets, and towels) |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Quality of linens ( sheets, blankets, and towels) |  |  |  |  |  |  |  |  |  | 0 | 0
November |  |  |  |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better08 | Average Score |  | November |  |  |  |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better | Average Score
Cleanliness room? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness room? |  |  |  |  |  |  |  |  |  | 0 | 0
Cleanliness  bathroom? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness  bathroom? |  |  |  |  |  |  |  |  |  | 0 | 0
Cleanliness of Lobbies, Entrances, and waiting rooms? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Cleanliness of Lobbies, Entrances, and waiting rooms? |  |  |  |  |  |  |  |  |  | 0 | 0
Physical condition furniture, fixtures, décor? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Physical condition furniture, fixtures, décor? |  |  |  |  |  |  |  |  |  | 0 | 0
Courtesy of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Courtesy of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Appearance of our staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Appearance of our staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Responsiveness of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Responsiveness of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Quality of linens ( sheets, blankets, and towels) |  |  |  |  |  |  |  |  |  | 0 | 0 |  | Quality of linens ( sheets, blankets, and towels) |  |  |  |  |  |  |  |  |  | 0 | 0
December |  |  |  |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better08 | Average Score |  | December |  |  |  |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better | Average Score
Cleanliness room? |  |  |  |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  | Cleanliness room? |  |  |  |  |  |  |  |  |  | 0 | 0
Cleanliness  bathroom? |  |  |  |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  | Cleanliness  bathroom? |  |  |  |  |  |  |  |  |  | 0 | 0
Cleanliness of Lobbies, Entrances, and waiting rooms? |  |  |  |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  | Cleanliness of Lobbies, Entrances, and waiting rooms? |  |  |  |  |  |  |  |  |  | 0 | 0
Physical condition furniture, fixtures, décor? |  |  |  |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  | Physical condition furniture, fixtures, décor? |  |  |  |  |  |  |  |  |  | 0 | 0
Courtesy of our housekeeping staff? |  |  |  |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  | Courtesy of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Appearance of our staff? |  |  |  |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  | Appearance of our staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Responsiveness of our housekeeping staff? |  |  |  |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  | Responsiveness of our housekeeping staff? |  |  |  |  |  |  |  |  |  | 0 | 0
Quality of linens ( sheets, blankets, and towels) |  |  |  |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  | Quality of linens ( sheets, blankets, and towels) |  |  |  |  |  |  |  |  |  | 0 | 0
Overall Satisfaction |  |  |  |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better08 | Average Score |  | Overall Satisfaction |  |  |  |  | Very Poor (1) | Poor (2) | Fair (3) | Good (4) | Very Good (5) | Averaged 4 or better | Average Score
October |  |  |  |  |  |  |  |  |  | 0 | 0 |  | October |  |  |  |  |  |  |  |  |  | 0 | 0
November |  |  |  |  |  |  |  |  |  | 0 | 0 |  | November |  |  |  |  |  |  |  |  |  | 0 | 0
December |  |  |  |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  | December |  |  |  |  |  |  |  |  |  | 0 | 0
 |  |  |  |  |  |  |  |  | Surveys | 0 |  |  |  |  |  |  |  |  |  |  |  | Surveys | 0
UMCB Average Score(08) |  | TRAKKAR Average Score(08) |  |  |  |  |  |  |  |  |  |  | UMCB Average Score(09) |  | TRAKKAR Average Score(09)
January | #N/A |  |  |  |  |  |  |  |  |  |  |  | January | #N/A
February | 0 |  |  |  |  |  |  |  |  |  |  |  | Febuary | 0
March | 0 |  |  |  |  |  |  |  |  |  |  |  | March | 0
April | 0 |  |  |  |  |  |  |  |  |  |  |  | April | 0
May | 0 |  |  |  |  |  |  |  |  |  |  |  | May | 0
June | 0 |  |  |  |  |  |  |  |  |  |  |  | June | 0
July | 0 |  |  |  |  |  |  |  |  |  |  |  | July | 0
August | 0 |  |  |  |  |  |  |  |  |  |  |  | August | 0
September | 0 |  |  |  |  |  |  |  |  |  |  |  | September | 0
October | 0 |  |  |  |  |  |  |  |  |  |  |  | October | 0
November | 0 |  |  |  |  |  |  |  |  |  |  |  | November | 0
December | 0 |  |  |  |  |  |  |  |  |  |  |  | December | 0
Overall Average |  |  |  |  |  |  |  |  |  |  |  |  | Overall Average
Total Surveys Taken |  | #N/A |  |  |  |  |  |  |  |  |  |  | Total Surveys Taken |  | #N/A