Spreadsheet: lynn_blair__24475__PSWE1021
Sheet: Outages

HotTap Help Desk Calls
Period:  October 15  -21, 2001
Outages
Count of Item | Item
Pipeline | Web Pages | Grand Total
ETS | 4 | 4
FGT | 5 | 5
NBPL | 2 | 2
NNG | 11 | 11
TW | 4 | 4
Grand Total | 26 | 26
Case ID+ | Start Date | Elapsed Time | Pipeline | [NAME] | Category | Type | Item | Company | Description | Work Log | Owner+ | Status | Completion Date
ETS200000031539 | 2001-10-19 11:12:00 | 0.066667 | NNG | [NAME] | HotTap | Outage | Web Pages | Reliant Energy | Not able to access web pages.  Receiving 401 error, page cannot be displayed. | 10/19/2001 2:18:30 PM kperez  System came back up while on the phone.  Spoke to [NAME] Daze about issue.  Not sure what the problem was. | [NAME] | Closed | 2001-10-19 11:16:00
ETS200000031538 | 2001-10-19 11:12:00 | 0.05 | TW | Sheree ([NAME]) [NAME] | HotTap | Outage | Web Pages | Agave Energy Co | [NAME] using SBENNETT id.  Not able to access web pages.  Receiving 401 error, page cannot be displayed. | 10/19/2001 2:17:55 PM kperez  System came back up while on the phone.  Spoke to [NAME] Daze about issue.  Not sure what the problem was. | [NAME] | Closed | 2001-10-19 11:15:00
ETS200000031631 | 2001-10-19 11:15:00 | 0.033333 | FGT | [NAME] | HotTap | Outage | Web Pages | Reliant Energy Services | Unable to access www.hottap.enron.com getting 401 error not found message. | 10/21/2001 10:29:15 PM ddunten  Unknown problem that resolved itself.  HotTap Support could find no problem and on retesting page was available.  Called customer back and she was also getting in ok | [NAME] | Closed | 2001-10-19 11:17:00
ETS200000031630 | 2001-10-19 11:15:00 | -9.966667 | FGT | [NAME] | HotTap | Outage | Web Pages | Infinite Energy Inc | Unable to access www.hottap.enron.com  getting a 401 error not found | 10/21/2001 10:26:52 PM ddunten  Checked page myself and got the same error message.  Called HOtTap Support who could find no problem.  [NAME] page successfully.  Called customer back and found he was able to get in. | [NAME] | Closed | 2001-10-19 01:17:00
ETS200000031633 | 2001-10-19 12:00:00 | 0.216667 | NNG | [NAME] | HotTap | Outage | Web Pages | Western Gas Resources Inc | Unable to log in | 10/22/2001 7:12:30 AM ddunten  Checked access and found error.  Contacted HotTap Support who had to bounce the NFUSE server | [NAME] | Closed | 2001-10-19 12:13:00
ETS200000031709 | 2001-10-21 01:07:00 | 0.416667 | TW | [NAME] | HotTap | Outage | Web Pages | El Paso Energy Marketing Co | Not able to access HotTap Web Site. | 10/22/2001 11:34:19 AM kperez  Web site out again for a third time.  Contacted Don Daze, again he restarted the web server, had narrowed the problem down to FGT invoices as the cause of the outages.  Working with [NAME] to resolve. | [NAME] | Closed | 2001-10-21 01:32:00
ETS200000031692 | 2001-10-21 09:00:00 | 0.833333 | FGT | [NAME] | HotTap | Outage | Web Pages | WPS Energy Services Inc | Not able to access HotTap Web Site. | 10/22/2001 11:10:53 AM kperez  Contacted [NAME], HotTap on-call person, [NAME] did not know what to check said to call Web Team.  Paged Web Team.  [NAME] returned call, did not see any problems, referred to Server Team.  Paged Server Team pager.  J | [NAME] | Closed | 2001-10-21 09:50:00
ETS200000031693 | 2001-10-21 09:02:00 | 0.8 | NNG | [NAME] | HotTap | Outage | Web Pages | Dynegy Marketing & Trade | Not able to access HotTap Web Site. | 10/22/2001 11:11:37 AM [NAME]Contacted [NAME], HotTap on-call person, [NAME] did not know what to check said to call Web Team.  Paged Web Team.  [NAME] returned call, did not see any problems, referred to Server Team.  Paged Server Team pager.  J | [NAME] | Closed | 2001-10-21 09:50:00
ETS200000031694 | 2001-10-21 09:04:00 | 0.766667 | NNG | [NAME] | HotTap | Outage | Web Pages | Reliant Energy Minnegasco | Not able to access HotTap Web Site. | 10/22/2001 11:12:19 AM [NAME] [NAME], HotTap on-call person, [NAME] did not know what to check said to call Web Team.  Paged Web Team.  [NAME] returned call, did not see any problems, referred to Server Team.  Paged Server Team pager.  J | [NAME] | Closed | 2001-10-21 09:50:00
ETS200000031695 | 2001-10-21 09:05:00 | 0.75 | TW | Kamern [NAME] | HotTap | Outage | Web Pages | PNM Gas Services | Not able to access HotTap Web Site. | 10/22/2001 11:12:56 AM kperez  Contacted [NAME], HotTap on-call person, [NAME] did not know what to check said to call Web Team.  Paged Web Team.  [NAME] returned call, did not see any problems, referred to Server Team.  Paged Server Team pager.  J | [NAME] | Closed | 2001-10-21 09:50:00
ETS200000031696 | 2001-10-21 09:10:00 | 0.666667 | NBPL | [NAME] | HotTap | Outage | Web Pages | Northern Border Pipeline | Not able to access HotTap Web Site. | 10/22/2001 11:13:26 AM kperez  Contacted [NAME], HotTap on-call person, [NAME] did not know what to check said to call Web Team.  Paged Web Team.  [NAME] returned call, did not see any problems, referred to Server Team.  Paged Server Team pager.  J | [NAME] | Closed | 2001-10-21 09:50:00
ETS200000031697 | 2001-10-21 09:11:00 | 0.65 | FGT | [NAME] | HotTap | Outage | Web Pages | Duke Energy Trading & Marketing | Not able to access HotTap Web Site. | 10/22/2001 11:13:56 AM kperez  Contacted [NAME], HotTap on-call person, [NAME] did not know what to check said to call Web Team.  Paged Web Team.  [NAME] returned call, did not see any problems, referred to Server Team.  Paged Server Team pager.  J | [NAME] | Closed | 2001-10-21 09:50:00
ETS200000031698 | 2001-10-21 09:12:00 | 0.633333 | FGT | [NAME] | HotTap | Outage | Web Pages | Florida Gas Utlility | Not able to access HotTap Web Site. | 10/22/2001 11:14:22 AM kperez  Contacted [NAME], HotTap on-call person, [NAME] did not know what to check said to call Web Team.  Paged Web Team.  [NAME] returned call, did not see any problems, referred to Server Team.  Paged Server Team pager.  J | [NAME] | Closed | 2001-10-21 09:50:00
ETS200000031700 | 2001-10-21 09:32:00 | 0.3 | NNG | [NAME] | HotTap | Outage | Web Pages | Tenaska Marketing Ventures | Not able to access HotTap Web Site. | 10/22/2001 11:21:40 AM kperez  Contacted [NAME], HotTap on-call person, [NAME] did not know what to check said to call Web Team.  Paged Web Team.  [NAME] returned call, did not see any problems, referred to Server Team.  Paged Server Team pager.  J | [NAME] | Closed | 2001-10-21 09:50:00
ETS200000031701 | 2001-10-21 09:33:00 | 0.283333 | NNG | [NAME] | HotTap | Outage | Web Pages | Natural Gas Transmission Services Inc | Not able to access HotTap Web Site. | 10/22/2001 11:22:15 AM [NAME]Contacted [NAME], HotTap on-call person, [NAME] did not know what to check said to call Web Team.  Paged Web Team.  [NAME] returned call, did not see any problems, referred to Server Team.  Paged Server Team pager.  J | [NAME] | Closed | 2001-10-21 09:50:00
ETS200000031702 | 2001-10-21 09:46:00 | 0.066667 | NNG | [NAME] | HotTap | Outage | Web Pages | MidAmerican Energy Co | Not able to access HotTap Web Site. | 10/22/2001 11:26:20 AM kperez  Contacted [NAME], HotTap on-call person, [NAME] did not know what to check said to call Web Team.  Paged Web Team.  [NAME] returned call, did not see any problems, referred to Server Team.  Paged Server Team pager.  J | [NAME] | Closed | 2001-10-21 09:50:00
ETS200000031703 | 2001-10-21 10:16:00 | 0.366667 | ETS | [NAME] | HotTap | Outage | Web Pages | Enron Transportation Services | Not able to access HotTap Web Site. | 10/22/2001 11:28:06 AM kperez  Web outage again.   Called [NAME] Daze, he looked at web server again and had to restart it.  Contacted customers that site was back up. | [NAME] | Closed | 2001-10-21 10:38:00
ETS200000031705 | 2001-10-21 10:16:00 | 0.366667 | NNG | [NAME] | HotTap | Outage | Web Pages | Dynegy Marketing & Trade | Not able to access HotTap Web Site. | 10/22/2001 11:31:23 AM kperez  Web outage again.   Called [NAME] Daze, he looked at web server again and had to restart it.  Contacted customers that site was back up. | [NAME] | Closed | 2001-10-21 10:38:00
ETS200000031706 | 2001-10-21 10:28:00 | 0.166667 | NNG | [NAME] | HotTap | Outage | Web Pages | MidAmerican Energy Co | Not able to access HotTap Web Site. | 10/22/2001 11:31:49 AM kperez  Web outage again.   Called [NAME] Daze, he looked at web server again and had to restart it.  Contacted customers that site was back up. | [NAME] | Closed | 2001-10-21 10:38:00
ETS200000031707 | 2001-10-21 10:30:00 | 0.133333 | NNG | Kamern [NAME] | HotTap | Outage | Web Pages | PNM Gas Services | Not able to access HotTap Web Site. | 10/22/2001 11:32:20 AM kperez  Web outage again.   Called [NAME] Daze, he looked at web server again and had to restart it.  Contacted customers that site was back up. | [NAME] | Closed | 2001-10-21 10:38:00
ETS200000031704 | 2001-10-21 10:30:00 | 0.133333 | NNG | [NAME] | HotTap | Outage | Web Pages | Natural Gas Pipeline Co | Not able to access HotTap Web Site. | 10/22/2001 11:29:36 AM [NAME] outage again.   Called [NAME] Daze, he looked at web server again and had to restart it.  Contacted customers that site was back up. | [NAME] | Closed | 2001-10-21 10:38:00
ETS200000031711 | 2001-10-21 13:07:00 | 0.416667 | TW | [NAME] | HotTap | Outage | Web Pages | ANR Pipeline Co | Not able to access HotTap Web Site. | 10/22/2001 11:35:24 AM kperez  Web site out again for a third time.  Contacted Don Daze, again he restarted the web server, had narrowed the problem down to FGT invoices as the cause of the outages.  Working with [NAME] to resolve. | [NAME] | Closed | 2001-10-21 13:32:00
ETS200000031712 | 2001-10-21 13:08:00 | 0.4 | NBPL | [NAME] | HotTap | Outage | Web Pages | Northern Border Pipeline | Not able to access HotTap Web Site. | 10/22/2001 11:35:53 AM kperez  Web site out again for a third time.  Contacted Don Daze, again he restarted the web server, had narrowed the problem down to FGT invoices as the cause of the outages.  Working with [NAME] to resolve. | [NAME] | Closed | 2001-10-21 13:32:00
ETS200000031714 | 2001-10-21 13:11:00 | 0.35 | ETS | [NAME] | HotTap | Outage | Web Pages | Enron Transportation Services | Not able to access HotTap Web Site. | 10/22/2001 11:36:21 AM kperez  Web site out again for a third time.  Contacted Don Daze, again he restarted the web server, had narrowed the problem down to FGT invoices as the cause of the outages.  Working with [NAME] to resolve. | [NAME] | Closed | 2001-10-21 13:32:00
ETS200000031715 | 2001-10-21 13:18:00 | 0.233333 | ETS | [NAME] | HotTap | Outage | Web Pages | Enron Transportation Services | Not able to access HotTap Web Site. | 10/22/2001 11:36:48 AM kperez  Web site out again for a third time.  Contacted Don Daze, again he restarted the web server, had narrowed the problem down to FGT invoices as the cause of the outages.  Working with [NAME] to resolve. | [NAME] | Closed | 2001-10-21 13:32:00
ETS200000031721 | 2001-10-21 16:36:00 | 5.066667 | ETS | [NAME] | HotTap | Outage | Web Pages | Enron Transportation Services | Test FGT Invoicing for access.   Changes being made to correct the web outage problem | 10/22/2001 12:02:41 PM kperez  Testing frequently.  Still not working.  Working with [NAME] Daze and [NAME].  Fixed for Monday morning except now customers will be prompted for an id and password even if they have already logged into another applicat | [NAME] | Closed | 2001-10-21 21:40:00