Spreadsheet: 0ff59f41-a5ba-4ba6-bc77-7b4f6ca8b342
Sheet: Requirements Table

ML&EM RFTC
Instructions:  Please review the responses and compare the response content against the RFTC Requirements Document.  If the response meets the requirement, then indicate its acceptance by entering a 'Y' which will color the cell green.  If it does not meet the requirement, or if the requirement has not been addressed in the response, then please indicate this by entering a 'N' which will color the cell black.  If there is evidence that the suggests that the response exceeds the requirement, please indicate this in the comment section of the spreadsheet.
Requirements Reference | Description | Meets/Exceeds? | Comments
1.4 Place of Performance | Does the respondent indicate capabilities (such as accepting different currencies, accepting, translating, and tracking non-English bills of sale or receipts, and any other capabilities they have in support of non-CONUS operations).
1.5 Security Clearance | Does the respondent provide evidence of supplying cleared personnel to deploy ML&EM services to agencies, and indicate the level of clearances available.
2.1.1 - Project Management | Does the respondent identify their PM POC for all customer interface.
2.1.1 - Project Management | Does the identified PM POC clearly demonstrate past experience in developing and implementing a Project Management Plan directly related to ML&EM.
2.1.1 - Project Management | Does the response demonstrate an example of project management that tracked the quality and timeliness of the delivery of the required elements.
2.1.2 - Project Management Plan | Does the respondent provide the details of their documented Management Plan Program including: -  Documented standard processes and procedures  -  Defined controls and metrics -  Standardized reporting on all service delivery performance
2.1.3 - Web Portal | Does the respondent provide a web-portal access point for management functionality?
2.1.3 - Web Portal | Does the respondent shall describe how they provide a consolidated, centrally managed web portal with access to all data, and must demonstrate the use of this portal by federal customers.
2.1.3 - Web Portal | Does the respondent show how the portal shall allow all wireless transactions to be executed within the portal environment including device and service requests, provider plan and device look-up, order tracking, account requests and management approvals.
2.1.3 - Web Portal | Does the description also describe whether the portal should allows for any moves, additions, changes, and disconnects (MACD) associated with both wireless assets, how it can be modified, configured and customized to meet agency requirements, and how access will be allowed based on system user roles
2.1.3 - Web Portal | Does the respondent describe whether and how the web-based portal addresses workflow to allow assignment of permissions that enable authorized staff to receive requests for devices, services and accessories, make approvals and forward approved request to contractor for appropriate action.
2.1.3 - Web Portal | Does the response provide a description of how the portal is in accordance with 508 compliance and FIPS standards?
2.1.4 - User Training | Does the respondent  demonstrate how they can be responsible for developing and updating the ML&EM Training Material content?
2.1.4 - User Training | Does the respondent demonstrate the ability to prepackaged online training and associated materials described in the Training Plan?
2.1.5 - Implementation | Does the respondent  clearly describe how they provide initial deployment support services including installing, configuring, and certifying the initial deployment of the ML&EM solution?
2.1.5 - Implementation | Does the respondent demonstrate the ability to support specific agency related integrations or customizations?
2.1.5 - Implementation | Did the respondent submit a Transition Plan that details how devices previously supported by the government transition from existing service, including staffing requirements?
2.1.5 - Implementation | Did the respondent address MDM deployment in their transition plan or with past experience?
2.1.5 - Implementation | Did the respondent must provide an example of a previous successful on-boarding of 10,000 or more devices, including a high-level timeline, staffing required, and a summary walk-through of the process?
2.1.5 - Implementation | Does the respondent must also provide an example of an exit transition plan that describes how, in case termination for any reason, delivered data conforms to an industry standard format capable of being transported to other systems?
2.1.6 - Audit | Does the respondent must demonstrate capabilities of auditing all carrier invoices billed including: 1) Validation of account ownership and services, 2) Verification of rates, charges, and discounts, 3) Verification of correct account numbers and associated phone numbers, 4) Identification and recovery of missing carrier invoices, and 5) Analysis of invoices for abuse, misuse & fraud.
2.1.7 - Expense Management | Does the respondents demonstrate how they are capable of providing a reduction of telecommunication costs through dispute recovery, rate plan optimization, contract optimization and elimination or reduction of zero use devices.
2.1.7.1 - Rate Plan Optimization Services | Does the respondent shall demonstrate the ability to perform an initial rate plan analysis of existing wireless service agreements to identify immediate savings?
2.1.7.1 - Rate Plan Optimization Services | Does the respondent  demonstrate the ability to conduct follow-on reviews to ensure cost savings and price reductions for products and services pursuant to the contract?
2.1.7.1 - Rate Plan Optimization Services | Does the respondent demonstrate the ability to provide recommendations to rationalize rate plan types, the number of service lines with each wireless service provider, the total number of wireless service providers, and other opportunities that might lower total cost while maintaining or improving the quality of wireless service provided to Agency users
2.1.7.1 - Rate Plan Optimization Services | Does the respondent demonstrate the ability to calculate costs to the Agency based on actual monthly usage patterns of users and determine where individual account and rate plan changes should be made to lower future costs?
2.1.7.1 - Rate Plan Optimization Services | Does the respondent demonstrate the ability to provide optimization recommendations to the Agency designated representatives and upon approval implement the optimization recommendations and changes as specified?
2.1.7.2 - Contract Optimization Services | Does the respondent demonstrate the ability to perform an initial contract optimization analysis of existing wireless service agreements to identify immediate savings, including the ability to perform and report follow-on comprehensive assessments of all existing wireless service contracts and agreements to identify improvements and cost savings opportunities.
2.1.8 - Inventory Management | Does the respondent describe the process to create and verify inventory, as well as describe the timeframe for conducting an inventory validation cycle?
2.1.8 - Inventory Management | Does the respondent describe the level of detail associated provided by their inventory system, describe whether and how customers can access the inventory, the ability for customers to filter this information and sort by type, and the ability to link an inventory item to multiple supplier billing accounts?
2.1.8 - Inventory Management | Does the respondent describe the manual entry and automated components of inventory updating, as well as provide any Service Level Agreements associated with the inventory management for their particular system?
2.1.9 - Invoice Consolidation and Processing | Does the respondent must provide details as to how they demonstrate the ability to do the 10 capabilities associated with Invoice Consolidation and Processing?
2.1.10 - Order Management / Service and Device Acquisition | Does the respondent provide ordering and procurement services through its portal solution, including the ability to provide order status, order and change request tracking, and ensure adequate controls exist to prevent fraud waste and abuse?
2.1.10 - Order Management / Service and Device Acquisition | Does the respondent demonstrate the ability to provide the 3 additional capabilities associated with 2.1.10?
2.1.11 - Bill Payment | Does the respondents describe how their solution is capable of accepting, paying, managing, and reporting out on bills from carriers?
2.1.11 - Bill Payment | Does the respondent describe the workflow process from invoice receipt through payment, including details such as average times from receipt, to approval, to payment?
2.1.12 - Dispute Resolution | Does the respondent demonstrate capabilities in collecting and preparing information necessary to resolve billing and accounting errors with the wireless service providers and maintain this information in the portal?
2.1.12 - Dispute Resolution | Does the respondent must also manage and track all claims through final resolution?
2.1.12 - Dispute Resolution | Does the respondent address the 8 additional capabilities associated with Dispute Resolution in 2.1.12?
2.1.13 - Management Reporting | Does the respondent demonstrate the capability to provide a robust menu of standard, preconfigured reports facilitated by a web-based “download and save” capability through the portal, including standard reports, customizable reports, and graphical representation of the data?
2.1.13 - Management Reporting | Does the respondent demonstrate the capability for authorized users to generate new reports and ad hoc reports at both a summary level as well as down to organizational and financial account levels?
2.1.13 - Management Reporting | Does the respondent demonstrate the ability for reports to be 508 compliant?
2.1.14 - Customer Support | Does the respondent provide access to, and location of, help desk support for their solutions according to the 5 identified criteria outlined in Section 2.1.14?
2.1.15 - Security | Does the response include proof of certification, accreditation, Authorization to Operate (ATO), or other security compliance material for proven deployment in a federal environment?
2.1.16 - Integration with MDM Application | Does the respondent demonstrate the ability to utilize an interface between the solution web portal and Mobile Device Management (MDM) solutions & Mobile Application Stores (MAS), and specify the interface requirements to be met by the participating systems?
2.1.16 - Integration with MDM Application | Does the respondent demonstrate the ability to include a business rationale for each level of integration and a high level definition of the data to be exchanged between systems, demonstrate the ability to use the portal as a means to exchange data with MDM and MAS systems, and set the standard and utilize this same specification across MDM and MAS systems?
2.1.16 - Integration with MDM Application | Does the respondent demonstrate how web portal is capable of being a system of record for the customer’s telecommunication service, device and license inventory, with integrated ordering and inventory modules?
2.1.16 - Integration with MDM Application | Does the portal  demonstrate move, add, change and disconnect information is entered once into the web portal and the information is forwarded to the MDM and MAS systems?
2.1.16 - Integration with MDM Application | Does the respondent’s web portal should maintain both role segmentation and agency maintained security policies, device assignments, and specifications?
2.1.16 - Integration with MDM Application | Does the respondent demonstrate web portal’s role-based ordering ensures governance / policy compliance of approved devices, plans, and MDM/MAS environments?
2.1.17 - Cost Allocation | Does the respondents describe how the solution will support allocation of fixed and mobile costs to specific codes, enabling reporting of costs by department, location, employee, and other relevant scenarios?
2.1.17 - Cost Allocation | Does the respondents indicate whether automated cost allocations can be overridden on a single-case basis, describe the level of detail for cost allocation/chargeback, how allocation and chargeback rules can vary based on the billing media (EDI, FTP, paper, etc...), and whether these rules include fixed percentages from some expenses and allocations based on consumption?
2.1.17 - Cost Allocation | Does the respondent describe their system’s capability to support EDI 810/820 standards for invoice payment/cost allocation and payment advice files?
2.1.18 - Device Disposition | Does the respondent indicate past experience, resources, and ability to provide device disposition services in accordance with the description in 2.1.18, and indicates that they do so in accordance with e-Stewards standards?
2.2.1 - Configurable Solution | Does the respondent describe, explain, and provide examples for the 5 examples of how their system can be configured?
2.2.2 - Interface with Agency Asset Management and Financial System | Does the respondent demonstrate how their solution can serve as the master inventory data base, as well as a comprehensive ordering and reporting portal?
2.2.3 - IPv6 Compliance | Does the respondent provide a description of the IP based components of their solution and the status (compliant or non-compliant) of the proposed solution as applicable?
2.2.4 - System Demonstration | Does the respondent have the capabilities of being able to demonstrate portal access, overall functionality of portal and workflow processes?
2.2.5 - Core and Optional Services | Does the respondent clearly delineate what services are core services and included as part of the basic service fee and what services are optional and additional to basic service fee?
Total Meeting Requirements