Spreadsheet: 72363d1273050340-vlookup-values-book2
Sheet: Sheet1

 |  |  | MEAN SCORES |  |  |  | 2009-11-01 00:00:00 | 2009-12-01 00:00:00 | Difference
 |  |  | Speed of initial contact |  |  |  |  |  | 0
 |  |  | Speed of initially attending your property |  |  |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2009-11-01 00:00:00 | 2009-12-01 00:00:00 | 2010-01-01 00:00:00 | 2010-02-01 00:00:00 | 2010-03-01 00:00:00 | 2010-04-01 00:00:00 | 2010-05-01 00:00:00 | 2010-06-01 00:00:00 | 2010-07-01 00:00:00 | 2010-08-01 00:00:00 | 2010-09-01 00:00:00 | 2010-10-01 00:00:00
 |  |  | Speed of making safe the property (if applicable) |  |  |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Speed of initial contact | 8.588235294117645 | 8.393939393939398 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  | Speed of making decision eg. repair or replace |  |  |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Speed of initially attending your property | 8.294117647058824 | 8.096774193548388 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  | Explanation of how the problem can be rectified |  |  |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Speed of making safe the property (if applicable) | 7.777777777777776 | 8.70967741935484 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  | Explanation of the options  repair/replacement |  |  |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Speed of making decision eg. repair or replace | 7.916666666666666 | 9.129032258064516 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  | Flexibility for visiting time slots |  |  |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Explanation of how the problem can be rectified | 5 | 9.064516129032258 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  | Punctuality of visits |  |  |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Explanation of the options  repair/replacement | 7.78125 | 8.942857142857145 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  | Managing your expectations about the repair |  |  |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Flexibility for visiting time slots | 8.470588235294118 | 8.914285714285715 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  | Speed of repair |  |  |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Punctuality of visits | 8.416666666666664 | 8.433333333333334 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  | Quality of repair |  |  |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Managing your expectations about the repair | 8.25 | 7.916666666666666 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  | Managing your expectations about the replacement |  |  |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Speed of repair | 9 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  | Speed of replacement |  |  |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Quality of repair | 8.75 | 7.78125 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  | Quality of replacement item (s) |  |  |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Managing your expectations about the replacement | 8.393939393939398 | 8.470588235294118 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  | Suitability of replacement item (s) |  |  |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Speed of replacement | 8.096774193548388 | 8.942857142857145 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  | Quality of the fitting |  |  |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Quality of replacement item (s) | 8.70967741935484 | 8.914285714285715 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  | Helpfulness of staff who came to your property |  |  |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Suitability of replacement item (s) | 9.129032258064516 | 8.433333333333334 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  | Knowledge of staff who came to your property |  |  |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Quality of the fitting | 9.064516129032258 | 9.06060606060606 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  | Keeping promises and commitments |  |  |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Helpfulness of staff who came to your property | 8.942857142857145 | 9 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  | Attitude of the contractor |  |  |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Knowledge of staff who came to your property | 8.914285714285715 | 8.75 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  | State of the work area left by the contractor |  |  |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Keeping promises and commitments | 8.433333333333334 | 8.393939393939398 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  | Contractor keeping you informed when necessary |  |  |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Attitude of the contractor | 9.06060606060606 | 8.096774193548388 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  | Ease of contacting staff |  |  |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | State of the work area left by the contractor | 9.363636363636365 | 8.70967741935484 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  | Speed of response of staff |  |  |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Contractor keeping you informed when necessary | 8.241379310344827 | 8.25 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  | Helpfulness of the staff |  |  |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Ease of contacting staff | 8.72 | 9 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  | Knowledge of the staff |  |  |  |  |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Speed of response of staff | 8.769230769230768 | 8.75 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Helpfulness of the staff | 8.884615384615385 | 8.393939393939398 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Knowledge of the staff | 9 | 8.096774193548388 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0