Spreadsheet: 32104d1228225401-vlookup-question-testboard
Sheet: Sheet1

 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Team Message
 |  |  |  |  |  | Wrap |  |  |  |  |  |  |  | Payments |  |  |  |  |  |  |  | DDs |  |  |  |  |  |  |  |  | Energy Prompts |  |  |  |  |  |  |  | CHC Prompts |  |  |  |  |  |  |  | CERT Prompts |  |  |  |  |  |  |  |  |  | Over all a good week but we need to be working on our wrap times and actioning those prompts you are doing sterling stuff with the pay add calls and just remember we can only get beter as a team. |  |  |  |  | Managers Board
 |  |  |  |  |  | 3 Weeks Ago | Week Before | Last Week |  | Comment | Improvement |  |  | 3 Weeks Ago | Week Before | Last Week |  | Comment | Improvement |  |  | 3 Weeks Ago | Week Before | Last Week |  | Comment | Improvement |  |  |  | 3 Weeks Ago | Week Before | Last Week |  | Comment | Improvement |  |  | 3 Weeks Ago | Week Before | Last Week |  | Comment | Improvement |  |  | 3 Weeks Ago | Week Before | Last Week |  | Comment | Improvement |  |  | Agent Comment
 |  |  |  | [NAME] |  | 0.135 | 0.149 | 0.113 | [NAME] | well done | -0.03599999999999999 | [NAME] |  | 1 | 2 | 3 | [NAME] | Pay | 1 | [NAME] |  | 1 | 2 | 3 | [NAME] | DDs | 1 | [NAME] |  |  | 0 | 0 | 0 | [NAME] | lets get theses actioned | 0 | [NAME] |  | 0 | 0 | 0 | [NAME] | lets have a chat | 0 | [NAME] |  | 0 | 0 | 0 | [NAME] | this is easy at the mo | 0 | [NAME] |  | A good performance but lets get those prompts actioned |  | Top 3 This Week |  |  |  |  | Most Improved
 |  |  |  | Karina |  | 0.228 | 0.276 | 0.303 | Karina | What happened | 0.02699999999999997 | Karina |  | 2 | 3 | 4 | Karina | Pay | 1 | Karina |  | 2 | 3 | 4 | Karina | DDs | 1 | Karina |  |  | 0.11 | 0 | 0 | Karina | lets get theses actioned | 0 | Karina |  | 0 | 0.07 | 0 | Karina | lets have a chat | -0.07 | Karina |  | 0.13 | 0 | 0 | Karina | this is easy at the mo | 0 | Karina |  | Please sign off properly this makes you wrap look huge |  | [NAME] | [NAME] | #N/A | Wrap |  | [NAME] |  | keep on improveing karina remember to sign off properly
 |  |  |  | [NAME] |  | 0.232 | 0.221 | 0.246 | [NAME] | IDLE CODES | 0.02499999999999999 | [NAME] |  | 3 | 4 | 5 | [NAME] | Pay | 1 | [NAME] |  | 3 | 4 | 5 | [NAME] | DDs | 1 | [NAME] |  |  | 0.17 | 0.2 | 0 | [NAME] | lets get theses actioned | -0.2 | [NAME] |  | 0 | 0 | 0 | [NAME] | lets have a chat | 0 | [NAME] |  | 0 | 0 | 0 | [NAME] | this is easy at the mo | 0 | [NAME] |  | Keep up the good work lets keep moving forward |  | Mark | [NAME] | [NAME] | Payments |  | [NAME] |  | Pa
 |  |  |  | [NAME] |  | 0.189 | 0.198 | 0.205 | [NAME] | Lets get it back down | 0.006999999999999978 | [NAME] |  | 4 | 5 | 6 | [NAME] | Pay | 1 | [NAME] |  | 4 | 5 | 6 | [NAME] | DDs | 1 | [NAME] |  |  | 0.4 | 1 | 0.22 | [NAME] | Good going keep it up | -0.78 | [NAME] |  | 0.19 | 0.27 | 0.22 | [NAME] | keep this up you star | -0.05000000000000002 | [NAME] |  | 0.13 | 0.08 | 0 | [NAME] | this is easy at the mo | -0.08 | [NAME] |  | A good all round performance |  | Mark | [NAME] | [NAME] | Direct Debits |  | [NAME] |  | DD
 |  |  |  | Mark |  | 0.171 | 0.094 | 0.068 | Mark |  | -0.026 | Mark |  | 5 | 6 | 7 | Mark | Pay | 1 | Mark |  | 5 | 6 | 7 | Mark | DDs | 1 | Mark |  |  | 0 | 0 | 0 | Mark | lets get theses actioned | 0 | Mark |  | 0 | 0 | 0 | Mark | lets have a chat | 0 | Mark |  | 0 | 0 | 0 | Mark | this is easy at the mo | 0 | Mark |  |  |  | [NAME] | [NAME] | [NAME] | Energy Prompts |  | [NAME] |  | come on we can keep this momentum up
 |  |  |  | [NAME] |  | 0.165 | 0.149 | 0.215 | [NAME] | Whys this | 0.066 | [NAME] |  | 6 | 7 | 8 | [NAME] | Pay | 1 | [NAME] |  | 6 | 7 | 8 | [NAME] | DDs | 1 | [NAME] |  |  | 0.53 | 0.25 | 0.16 | [NAME] | lets get theses actioned | -0.09 | [NAME] |  | 0.33 | 0.33 | 0.24 | [NAME] | keep this up you star | -0.09000000000000002 | [NAME] |  | 0.19 | 0.22 | 0 | [NAME] | this is easy at the mo | -0.22 | [NAME] |  | you are doing well lets pick up where we left off |  | [NAME] | [NAME] | [NAME] | CHC Prompts |  | [NAME] |  | well done natalie lets get everyone as confident on this as you
 |  |  |  | [NAME] |  | 0.229 | 0.255 | 0.248 | [NAME] | Lets get it back down | -0.007000000000000006 | [NAME] |  | 7 | 8 | 9 | [NAME] | Pay | 1 | [NAME] |  | 7 | 8 | 9 | [NAME] | DDs | 1 | [NAME] |  |  | 0.86 | 0 | 0 | [NAME] | lets get theses actioned | 0 | [NAME] |  | 0.61 | 0.5 | 0 | [NAME] | hope you had a nice holiday | -0.5 | [NAME] |  | 0.29 | 0 | 0 | [NAME] | this is easy at the mo | 0 | [NAME] |  | we need to get you back working your prompts |  | [NAME] | [NAME] | [NAME] | CERT Prompts |  | [NAME] |  | This should be the easyest at the moment
 |  |  |  |  |  |  | Best Score | 0.068 |  |  |  |  |  |  | Best Score | 9 |  |  |  |  |  |  | Best Score | 9 |  |  |  |  |  |  |  | Best Score | 0.22 |  |  |  |  |  |  | Best Score | 0.24 |  |  |  |  |  |  | Best Score | 0 |  |  |  |  |  |  |  | 3rd | 2nd | 1st