Spreadsheet: 116a3787-307f-4f54-8de2-48cac9fa38dd
Sheet: Sheet1

Legenda:
 | Changed in January 2012
Term (Dutch) | Category | Term (English) | New or changed in July 2011?
(Dagelijkse) beheerprocessen | Cluster | Application support processes | New
Aanbodkant |  | Supply side | New
Aangepaste (objecten) |  | Changed (objects) | New
[NAME] |  | Connectivity | New
[NAME] |  | Acceptance
Acceptatiecriteria |  | Acceptance criteria
Acceptatietest |  | Acceptance test | New
Account & market definition | Process | Account & market definition
ACM processen (Applications Cycle Management) | Cluster | Application strategy processes | New
Ad-hocopdracht |  | Ad hoc service request | New
Afdelingen |  | Departments | New
Afhandeling |  | Handling | Changed
Afhankelijkheids- en kwetsbaarheidsonderzoek |  | Dependency and vulnerability study | New
[NAME] | Actor | Customer | New
Akkoordverklaring |  | Approval
Alignment van business en IT |  | Alignment of business and IT | New
[NAME] | Application | Application
Applicatiebeheer | Domain | Application management | New
Applicatiebeheer en -onderhoud | Domain | Application management | New
Applicatiegericht |  | Application-oriented | New
[NAME] |  | Application perspective
Applicatiemanagement | Domain | Application management
[NAME] | Application | Application object | New
Applicatieontwikkeling | Domain | Application development
Applicatieportfolio | Application | Application portfolio
Application life cycle management | Process | Application life cycle management
Application portfolio management | Process | Application portfolio management
Application Services Library |  | Application Services Library
Applications cycle management | Cluster | Application strategy
ASL BiSL Foundation |  | ASL BiSL Foundation | New
Attribuut | Application | Attribute
Backup en recovery |  | Backup and recovery | New
Batchverwerking | Activity | Batch processing | New
Bedrijfsproces |  | Business process | New
Bedrijfszekerheid |  | Dependability | New
Beheer | Cluster | Application support | New
Beheer | Domain | Information system management | New
Beheer en exploitatie | Domain | Operation | New
Beheer en onderhoud | Domain | Operation and change
Beheerplan |  | Application management plan | New
[NAME] | cluster | Operation processes | New
Beheersbaarheid |  | Manageability | New
Beheersen | Activity | Control | New
Beheren | Activity | Manage | New
Behoefte |  | Need | New
[NAME] |  | Policy | New
Bepalen |  | Determine
Beschikbaarheid |  | Availability | New
Best practices |  | Best practices | New
Besturen | Activity | Control
[NAME] |  | Reliability | New
Beveiliging |  | Security | New
[NAME] |  | Monitor
Binnenkant dienstverlening |  | Internal aspects of service provisioning | New
BiSL |  | BiSL | New
Bouw | Activity | Build | Changed
[NAME] |  | Fitness for use | New
Buitenkant dienstverlening |  | External aspects of service provisioning | New
Business informatiemanagement | Domain | Business information management
Business IT alignment |  | Business IT alignment | New
Calamiteit |  | Calamity or Disaster
Call |  | Call
Capabilities |  | Capabilities | New
Capabilities definition | Process | Capabilities definition | New
Capacity (bij Planning en control itt Capaciteitsbeheer) |  | Human resources
Change package | Application | Change package
Change request |  | Change request
Change set | Application | Change set
CMDB (Configuration Management Database) |  | CMDB (Configuration Management Database)
Communicatie-instrument |  | Communication tool | New
Configuratiebeheer | Process | Configuration management
Configuratie-item | Application | Configuration item
Continuïteit |  | Continuity | New
Continuïteitsbeheer | Process | Continuity management
Contracten |  | Contracts | New
Contractmanagement | Process | Contract management
COTS pakket | Information System | COTS package
Customer environment strategy | Process | Customer environment strategy
Customer organizations strategy | Process | Customer organizations strategy
Data | Information System | Data (electronically recorded)
Database | Information System | Database
Databasebeheer (optimalisatie/ tuning) | Information System | Database administration (optimisation and tuning) | Changed
[NAME] | Activity | Denormalisation
Dienstencatalogus |  | Service catalogue | New
Dienstverlening |  | Services or service delivery (activity) | New
distributieproces |  | Distribution process | New
Doelmatigheid |  | Efficiency | New
Doelstelling |  | Goal | New
Doorbelasting |  | Cost charging | New
Doorlooptijd |  | Duration
Dossier |  | Dossier or File
Dossier Afspraken en Procedures |  | Dossier of Agreements and Procedures | Changed
DSDM |  | DSDM | New
Effectief |  | Effective | New
Efficiënt |  | Efficient | New
Eindgebruiker | Actor | End user | New
Eis |  | Requirement
Entiteit | Information System | Entity
Entiteittype | Information System | Entity type
Escalatie | Activity | Escalation | Changed
Executable |  | Executable | New
Exploitatie | Activity | Production or Operations | New
Exploitatieopdracht |  | Production assignment | Changed
Exploitatietest | Activity | Production test
Financieel management | Process | Financial management | New
Flexibiliteit |  | Flexibility | New
Fout |  | Defect | New
Fraudebeveiliging |  | Fraud protection
Functionaliteit | Information System | Functionality | Changed
Functioneel beheer | Domain | Business information management
Functioneel beheerder | Actor | Business information administrator
Functioneel ontwerp | Information System | Functional system design
Functionele systeemtest | Activity | Functional system test | New
Gebruik |  | Use
Gebruiker | Actor | User | New
[NAME] |  | User organization | New
Gebruiksgemak |  | Ease of use
Gebruiksondersteuning | Process | Use support
Gegevens | Information System | Data
Gegevensbank | Information System | Database
Gegevensbankbeheer | Activity | Database administration | Changed
Gegevensbeheer | Activity | Data administration | Changed
Gegevensmanagement | Activity | Data management
Gegevensmodel | Information System | Data model | New
Gegevensstructuur |  | Data structure
Gegevensverzameling | Information System | Entity set | New
[NAME] |  | Standardized | New
[NAME] (objecten) |  | Affected (objects)
Helpdesk |  | Help desk | New
ICT |  | IT | Changed
ICT developments strategy | Process | IT developments strategy | Changed
ICT-infrastructuur | Information System | IT infrastructure
Impact |  | Impact
Impactanalyse | Process | Impact analysis
Implementatie | Process | Implementation
Implementatieplan |  | Implementation plan | New
Inbeheername |  | Deployment (rollout) | New
Incident | Workflow | Incident | Changed
Incidentele opdracht | Workflow | Ad hoc instruction | Changed
Incrementeel ontwikkelen |  | Incremental development | New
Informatie | Information System | Information | New
Informatiemanagement |  | Information management
Informatiestroom | Information System | Data flow
Informatiesysteem | Information System | Information system | New
Informatieverstrekking |  | Reporting | Changed
Informatievoorziening | Information System | Information provisioning
[NAME] | Workflow | Information request | New
[NAME] |  | Information request | New
Infraplatform |  | Infrastructure platform
Infrastructuur | Information System | Infrastructure | Changed
Infrastructuurbeheer | Domain | Infrastructure management
Infrastructuurmanagement | Domain | Infrastructure management | New
Ingebruikname |  | Deployment for use | New
Ingekocht |  | Acquired | New
Innovatie |  | Innovation | New
Input |  | Input | New
Inrichting |  | Set-up | New
Inrichting |  | Design or Implementation, depending on context
Inrichtingsfactoren |  | Design and Implementation factors | New
Inrichtingsinstrument |  | Design and implementation tool | New
[NAME] dienstverlening |  | Integration of service provisioning | New
Integratietest | Activity | Integration test | New
Inventarisatie (resultaat) |  | Survey or Report | New
Inventariseren |  | Research
Invullingsinstrument |  | Best practices tool | New
Inzichtelijkheid |  | Transparency | New
Iteratief ontwikkelen |  | Iterative development | New
ITIL® |  | ITIL® | New
Jaarplan |  | Annual plan | New
Kader |  | Scope
Kantoorautomatisering | Information System | Office automation | New
Kengetal of kental |  | Norm | New
Kennisdeling |  | Knowledge sharing | New
[NAME] |  | Chain partner
Ketenprocessen |  | Chain processes
Klacht | Workflow | Complaint
Klant | Actor | customer
Kwaliteitsmanagement | Process | Quality management
Kwaliteitssysteem |  | Quality assurance system | New
Levenscyclus |  | Life cycle | New
[NAME] | Actor | Supplier
Leveranciersconstellatie |  | Supplier constellation | New
Leveranciersmanagement | Process | Supplier management
[NAME] |  | Supply setup | New
Logisch ontwerp | Information System | Logical system design | New
Logische systeemtest |  | Logical system test | New
Logistieke proces |  | Logistic process | New
Maatregel |  | Measure
Maatwerkapplicatie | Information System | Custom software | Changed
[NAME] |  | Domain knowlegde
Mean time between failures |  | Mean time between failures
Mean time to repair |  | Mean time to repair | Changed
Meetbaar |  | Measurable | New
Melding | Workflow | Call | New
[NAME] |  | People | New
Menselijke behandeling |  | Personal approach | New
[NAME] |  | Resource | New
Mogelijkheden |  | Possibilities | Changed
NEN 3434:2007 |  | NEN 3434:2007 | New
Nieuwbouw | Domain | Initial development | Changed
[NAME] sturing |  | Levels of control | New
Normalisatie | Activity | Normalization | New
OCM [NAME] (Organization Cycle Management) |  | Application management organization strategy processes | New
Omgangsregeling |  | Rules of engagement | New
Omgeving |  | Environment | New
Omgeving, Acceptatie- | Information System | Environment, Acceptance | New
Omgeving, Ontwikkel- | Information System | Environment, Build (syn: Development) | New
Omgeving, [NAME] | Information System | Environment, Live (syn: Production) | New
Omgeving, Test- | Information System | Environment, Test | New
Onderaannemer |  | Subcontractor
Onderhoud | Activity | Maintenance | Changed
Onderhoud en vernieuwing | Cluster | Application maintenance & renewal | Changed
Onderhoud- en vernieuwingsprocessen | Cluster | Application maintenance & renewal processes | New
Onderhoud, Adaptief | Activity | Maintenance, Adaptive
Onderhoud, Additief | Activity | Maintenance, Additive
Onderhoud, Correctief | Activity | Maintenance, Corrective
Onderhoud: Adaptief onderhoud | Activity | Maintenance, Adaptive
Onderhoud: Additief onderhoud | Activity | Maintenance, Additive
Onderhoud: Correctief onderhoud | Activity | Maintenance, Corrective
Onderhoud: Perfectief onderhoud | Activity | Maintenance, Perfective
Onderhoud: Preventief onderhoud | Activity | Maintenance, Preventive
Ontwerp | Process | Design
Ontwerp (product) | Information System | Design (product) | New
Ontwikkeling |  | Development
Oorzaak | Workflow | Cause | New
Opdracht |  | Instruction | Changed
Opdracht | Workflow | Instruction
Openstellingsduur | Information System | Service window
Operationeel functioneel beheer | Cluster | Business information administration | Changed
Operationele ICT-sturing | Process | IT operation management | New
Organization cycle management | Cluster | Application management organization strategy
Output |  | Output | New
Outsourcing | Activity | Outsourcing | New
[NAME] en vergelijkbaarheid |  | Transferability and comparability | New
Overzetten (naar productie) |  | Ship
Pakket | Information System | Package
Pakketsoftware | Information System | Software package
[NAME] | Activity | Customisation
Patch | Information System | Patch
Perfectief onderhoud | Activity | Perfective maintenance
Performance | Information System | Performance
Performance indicator |  | Performance indicator | New
Perspectieven: gebruik, exploitatie, onderhoud |  | Perspective: use, operation, maintenance | New
Planbaar onderhoud | Activity | Scheduled maintenance
Planning | Workflow | Planning or Schedule
Planning en control | Process | Planning and control
Pre-change request | Workflow | Pre-change request
Prestatiebeheer | Activity | Performance management | New
Prestaties |  | Performance
Preventief onderhoud | Activity | Preventive maintenance
Pricing-model |  | Pricing model | New
PRINCE2 |  | PRINCE2 | New
Prioriteit | Workflow | Priority
Proactiviteit |  | Pro-activeness | New
Probleem | Workflow | Problem
Probleembeheer | Activity | Problem management
Procesmatig werken |  | Working in a process-oriented manner | New
Processen |  | Processes | New
Producten-dienstencatalogus |  | Products and  services catalogue | New
Product-marktcombinatie |  | Product market combination | New
Productiecontrole | Activity | Production verification
Productieomgeving | Information System | Production environment | New
Productieopdracht |  | Production instruction
Productietest | Activity | Production test | New
Productieverwerking |  | Production
Programmabeheer & distributie | Process | Software control and distribution | Changed
Programmadocumentatie | Information System | Application documentation
[NAME] | Information System | Software | New
Projectmanagement | Activity | Project management
[NAME] |  | Project plan | New
Prototyping |  | Prototyping | New
Public domain |  | Public domain | New
[NAME] |  | Pre-conditions | New
Rapport |  | Report | New
Rapportage |  | Report, reporting
Realisatie | Process | Realization | New
Registratie |  | Log, logging | New
Rekencentrum |  | Data center
Release | Information System | Release | Changed
Releasemanagement | Activity | Release management
Request for Change | Workflow | Request for change
Requirement | Information System | Requirement
Resourcebeheer | Activity | Resource management
Richtinggevende processen | Cluster group | Strategic processes
Risicomanagement | Activity | Risk management
RUP |  | RUP | New
SDDB (Service delivery data base) |  | SDDB (Service delivery database)
SDM |  | SDM | New
Security management | Activity | Security management
Service delivery definition | Process | Service delivery definition | Changed
Service level agreement (SLA) |  | Service level agreement (SLA)
Service level report |  | Service level report
Servicemanagement |  | Service management | New
Servicecall | Workflow | Service call
Servicedesk |  | Service desk
Servicedesk, [NAME] lijn |  | Service desk, Third line
Servicedesk, Eerste lijn |  | Service desk, First line
Servicedesk, Tweede lijn |  | Service desk, Second line | Changed
Servicegericht |  | Service-oriented | New
Service-item |  | Service item | Changed
Servicelevel |  | Service level | New
Servicesinvalshoek |  | Service perspective
Serviceteam |  | Service team
Serviceteam-gedachte |  | Service team concept | New
Shipment | Information System | Shipment
Skills |  | Skills
Software | Information System | Software
Software-ontwikkeling | Domain | Software development
Source code |  | Source code | New
Specificatie | Information System | Specifications | Changed
Standaardpakket / standaard-software | Information System | Standard application
Structureringsinstrument |  | Structuring tool | New
Sturende processen | Cluster | Management processes | New
Sturing |  | Control
[NAME] |  | Controllability
Supplier definition | Process | Supplier definition | Changed
Systeemeigenaar | Actor | Application owner | Changed
Systeemfout | Information System | System defect (or Software defect if not hardware) | New
Systeemfunctie | Information System | Software function | Changed
Systeemontwikkeling | Domain | Information system development
Systeemprogrammatuur | Information System | Operating system
Tabel | Information System | Table
Technisch beheer | Domain | Technical infrastructure management
Technisch ontwerp | Information System | Technical system design
Technische infrastructuur | Information System | Technical infrastructure
Technische integratietest |  | Technical integration test | New
Technische levensduur | Information System | Technical life span
Technische systeemtest | Activity | Technical system test
Technology definition | Process | Technology definition
Test, Acceptatie- | Activity | Test, Acceptance | Changed
Test, [NAME] | Activity | Test, Production
Test, [NAME] systeem- | Activity | Test, Functional system
Test, Integratie- | Activity | Test, Integration | Changed
Test, [NAME] | Activity | Test, Production
Test: Technische systeem- | Activity | Test: Technical system
Testen | Process | Testing
Testen | Activity | Testing
Testen: Testscript |  | Test script
Testen: Testset |  | Test set
Testen: Unittest | Activity | Unit test | Changed
Toegangspadanalyse | Activity | Database access analysis | Changed
Transactieverwerking | Activity | Transaction processing | Changed
Tuning | Activity | Tuning | New
Uitstraling |  | Appearance
Uitvoerende processen | Cluster | Operational processes
Uitvoerende processen | Cluster group | Operational processes
Uitwijk | Activity | Emergency fallback
Unittest | Activity | Unit test | New
Veiligstelling |  | Back-up | New
Veranderingsbehoefte |  | Need for change
Verbindende processen | Cluster | Connecting processes | New
Verbruik |  | Consumption | New
Verkenning |  | Exploration | Changed
Vernieuwing | Activity | ReNewal
[NAME] | Information System | Renovation scenario
Veroorzaker | Actor | Causer
[NAME] | Information System | Version | New
Verstoring |  | Disruption
Verstoring | Workflow | Failure | New
Verwerking |  | Production run
Verwerkingsplanning |  | Production planning | New
[NAME] |  | Completeness | New
Volwassenheidsniveau |  | Maturity level | New
Voortbrengingsproces |  | Production process | New
Vraag |  | Question | New
Vraagkant |  | Demand side | New
Watervalmethode |  | Waterfall method | New
Wens |  | Wish | Changed
Wens | Workflow | Service change request | New
Werklast |  | Workload
Werklastbeheer | Activity | Workload management | New
Werkplek |  | Workspace | Changed
Wijziging | Activity | Change | Changed
Wijzigingenbeheer | Process | Change management | Changed
Wijzigingsopdracht | Workflow | Approved change proposal | New
Wijzigingsronde |  | Release | Changed
[NAME] | Workflow | Change request | Changed
Wijzigingsvoorstel | Workflow | Change proposal
Zelfevaluatie |  | Self assessment | New