Spreadsheet: 221261d1363449329-looking-for-ways-to-use-check-boxes-to-pull-data-from-other-sheets-into-copyable-cells-cstassist
Sheet: CNS

Printing | I understand you are having an issue with printing a label. I am very sorry for any inconvenience this has caused you. I will be happy to assist you.
Creating | I understand you are having an issue with creating a label. I am very sorry for any inconvenience this has caused you. I will be happy to assist you.
Paying | I understand you are having an issue with paying for a label. I am very sorry for any inconvenience this has caused you. I will be happy to assist you. Are you getting any errors?
 | Let's go through some troubleshooting steps to resolve this issue. I will need you to answer the following questions:
 | 1. Are you using a PC or a Mac?
 | 2. What Internet Browser are you using? Internet Explorer, [NAME], or [NAME]?
 | 3. What operating system are you using? Vista, XP, or Windows 7?
 | 4. What version of [NAME] do you have installed on your computer?
 | 5. Are you getting any errors? If so, can you please provide me with the error?
Refresh | Try this, hold down the SHIFT key and refresh your page.
[NAME] | As a result of [NAME]'s new update, this browser is experiencing compatibility issues with our site. We ask that you try a different browser, such as [NAME] or Google Chrome, with our site at this time. We do not have a response or timeframe from Safari indicating whether there will be more changes that will allow it to be compatible with our website again.
 | If you need to reprint a label using a different browser, I can provide you with the steps. You will not get charged for reprinting your label.
 | I would need to know the exact version of Adobe, in order to assist you. You may find the version by going to your "Start" button, click "All Programs", and select [NAME].
[NAME] | Go to your "Start" button, click "All Programs", and select [NAME].  Once open, you will see a blank gray screen; select "Edit" from the title bar.   From the Edit menu, select "Preferences".  Next click the "Internet" section on the left of the screen, and finally uncheck "Display PDF in Browser".  If you are prompted to restart your computer, please do so.  If not, please attempt to print your label.
Cookies and Cache | Ok, you will need to delete your cookies and cache, restart your browser, and try to create your label again. Would you like these steps?
Shipping History | I understand you are having an issue getting to your Shipping History. I am very sorry for any confusion and will be happy to direct you in the correct direction.
Phone number | I understand you are having an issue creating an International label and getting a phone number error. I am very sorry for any inconvenience this has caused you. I will be happy to assist you.
 | Can you please provide me with the exact error you are receiving?
 | This error is caused by your return address, not the address you are mailing to. To correct this error please click "edit" under return address, clear out your phone number and retype it.  Make sure you do not have spaces, dashes, or more than 10 numbers entered. You may then proceed printing your label.
Reprint | I understand you need to reprint a label. I will be happy to assist you. Here are some steps to help you complete this.
 | 1. Make sure you are logged into your account. Please navigate to the following link, to access your Shipping History:
 | 2. Find the label you need to re-print.
 | 3. Select "Save as PDF" from the Actions menu.
 | 4. Send your label to the printer.
 | *Re-print and Save PDF features are available until midnight of the shipping date only.
Ship Date | Shipping date option allows label to be printed up to 3 days in advance. The future date can be selected from the Shipping Date drop down menu. Labels with postage must be shipped on the label date printed. Stale date packages (packages dated in the past) may be refused.
 | As long as the label is going to be used on the ship date, you can create a return label. The label will have to be received AND returned to you on that ship date, which can only be 3 days in advance from the date you print the label. If it is not received and returned on that date, the label would not be valid.
Alpha error | I understand you are having issues with the website today. I am very sorry for any trouble.
 | I understand you are having an issue with creating a label. I am very sorry for any inconvenience this has caused you. I will be happy to assist you.
 | This error is caused when you have punctuation in the Reference Number field. Please make sure you only have 1-9, A-Z, or a-z entered and all punctuation is removed.
 | Please note, this cannot be downloaded on a MAC computer. I am sorry for any inconvenience.
C&C | PC - Internet Explorer
 | 1. Please click on tools or the gear icon then click on "Internet options".
 | 2. Make sure you are on the "General" tab.
 | 3. Where it says "[NAME]" click on "Delete".
 | 3. Please uncheck "Preserve Favorites Web Site Data" and "Passwords".  Then check all other boxes.
 | 4. Click on "Delete".
 | Once you do this, refresh the browser window, fill in the label information, and try again.
 | PC - Firefox
 | 1.  Go to the tools menu and select "Clear Recent History".
 | 2. At the time where it says Time Range To Clear select "Everything".
 | 3. Check all boxes except for "Active Log Ins".
 | 4. Click on "Clear Now".
 | Once you do this, refresh the browser window, fill in the label information, and try again.
 | PC - Google Chrome
 | 1. Click on the Wrench icon.
 | 2. Click on "History".  Then, click on "Clear All Browsing Data".
 | 3. Where it says [NAME] the following items from: select "the beginning of time".
 | 4. Check every box except for "Clear Saved Passwords".
 | 5. Click on "Clear Browsing Data".
 | Once you do this, refresh the browser window, fill in the label information, and try again.
 | MAC - Safari
 | 1. Click on [NAME] to pull down your menu options.
 | 2. Click on "[NAME]".
 | 3. Check all of the boxes except for "Remove Saved Names and Password".
 | 4. Click on "Reset" to confirm the reset.
 | Once you do this, refresh the browser window, fill in the label information, and try again.
 | MAC - Firefox
 | 1. Click on [NAME] to pull down your menu options.
 | 2. Click on "Preferences".
 | 3. Click on "Privacy".  Then click on the "Clear Recent History" link.
 | 4. At the time where it says Time Range To Clear select "Everything".
 | 5. Check all boxes except for "Active Log Ins".
 | 6. Click on "Clear Now".
 | Once you do this, refresh the browser window, fill in the label information, and try again.
 | Mac - Google Chrome
 | 1. Click on Chrome to pull down your menu options.
 | 2. Click on "Clear browsing data".
 | 3. Where it says [NAME] the following items from: select "the beginning of time".
 | 4. Check every box except for "Clear Saved Passwords".
 | 5. Click on "Clear Browsing Data".
 | Once you do this, refresh the browser window, fill in the label information, and try again.
Edit | I understand that you would like to edit a label you have already paid for. I am sorry for any trouble and I will be happy to help you.
 | Once a label is paid for, you cannot edit that label. You would have to request a refund and create a new label. Do you need the refund steps?
Set Adobe | 1.  Click on the "Save as PDF Option".  When the pop up appears for saving the file choose to save it to the Desktop.
 | 2.  Locate the file you just saved.  If on a PC right click on the file if on a MAC hold CTRL then click it.
 | 3.  In the sub menu that comes up choose "Open With..." then choose "[NAME]".
 | 4.  Check the box to always use this program with this file type to prevent needing these steps in the future.
 | If these steps fail please let me know the specific step you get stuck on and what happens at that point.
iPAD | I understand that you are having difficulties using your tablet or smart phone device to print labels and I will be more than happy to inform you of this.
 | At this time our site does not support tablet devices such as iPads or smartphone devices. I apologize for the inconvenience. If you would like to print labels from our site please log in using a personal computer or laptop.
 | Tablets and smartphones are unable to process the embedded PDF files needed to create and print labels. As technology advances there may be a time when those devices will be supported by our site.
Firefox | Firefox steps (PC)
 | We have been seeing an issue with [NAME], since their latest update. Here are some steps to complete in Firefox, to resolve this issue.
 | Please follow the directions below then use the Print button to print your label.
 | 1. Click on Tools
 | 2. Click Options
 | 3. Click the Applications Tab
 | 4. Locate "Portable Document Format (PDF)" and use the drop down menu to choose "Use Adobe Reader."
 | Once you do this, try to print your label. If you are no longer on the print page, I can send steps to reprint.
 | Firefox Steps (MAC)
 | 1. Make Sure Adobe Reader is installed.
 | 2. Go to the "Firefox" button in the upper left Corner.
 | 3. Select Preferences
 | 4. Select the Applications Tab
 | 5. In the applications list find the [NAME] listings. To the right of [NAME] you will likely see "Use Adobe Acrobat (In [NAME])". Change this to use "[NAME]" in the drop down.