Spreadsheet: 112664d1308714488-formula-for-average-formula-needed
Sheet: January

Telephone Responses and Documentation Scorecard for January
Staff | Date | Time | Nature of Inquiry | Ins | Member/Vendor | Privacy | Complete | CSR | [NAME] | Professionalism | Total | Comments | Bonus
 |  |  |  | HO | M | 25 | 10 | 25 | 25 | 15 | 100 |  | 10 |  | Time | Date
[NAME] | 2011-01-14 00:00:00 | 1146 | [NAME], Alexis 6/13/83, Where can I get my labs done? | SW | M | 25 | 10 | 25 | 0 | 15 | 100 | Said "Health First" not First Choice Health? |  | F1301141950170001003.wav | 1037 | 2011-01-17 00:00:00
[NAME] | 2011-01-04 00:00:00 | 1557 | Choose PCP | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Q'd new ID card
[NAME] | 2011-01-17 00:00:00 | 1702 | What will I have to pay this year? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-21 00:00:00 | 1443 | PCP and Spec OV benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-25 00:00:00 | 1707 | Wanted benefit info on MRI | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-28 00:00:00 | 1708 | Wants paper EOBS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-28 00:00:00 | 1439 | Medical Vision Benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-31 00:00:00 | 1158 | Dermatology benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-11 00:00:00 | 1542 | Accupuncture Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-07 00:00:00 | 1839 | Pharmacy can't get pt to go through | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-05 00:00:00 | 1322 | Verify eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-14 00:00:00 | 1623 | Urgent Care | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-27 00:00:00 | 1105 | Op surgery benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-27 00:00:00 | 1042 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-31 00:00:00 | 1822 | Need ID cards for family | SW | M | 25 | 10 | 25 | 25 | 15 | 110 | [NAME]  This should be the standard | 10 | F1302010230290001003.wav | 1035 | 2011-02-01 00:00:00
[NAME] | 2011-01-06 00:00:00 | 1706 | Verify benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100.625 | Very good customer service for SW | 10
Michelle | 2011-01-18 00:00:00 | 1227 | Is this providered in network? | SW | M | 0 | 0 | 0 | 0 | 0 | 0 | Referred to First Choice for provider
Michelle | 2011-01-19 00:00:00 | 1235 | NHO call misdirected | NHO | M |  |  |  |  |  | 0 | Trans to MS line
Michelle | 2011-01-05 00:00:00 | 946 | Burchette, Kenard 4/12/43 wants ID/plan # | SW | M | 0 | 0 | 0 | 0 | 0 | 0 | On hold right off the bat. No verification of anything, gave family ID's. PIH breach |  | F1301051751340001004.wav
Michelle | 2011-01-03 00:00:00 | 1519 | How much would I pay for an MRI | SW | M | 0 | 0 | 0 | 0 | 0 | 0 | Who? What plan is he on? Do we give est. costs? |  | F1301032320460001004.wav
Michelle | 2011-01-19 00:00:00 | 1204 | Benefits questions | SW | M | 0 | 0 | 0 | 0 | 0 | 0 | Benefits given, nothing verified or recorded |  | F1301192007440001004.wav | 1342 | 2011-01-26 00:00:00
Michelle | 2011-01-04 00:00:00 | 1413 | Reising, Kathleen 02/27/65 Verify Benefits | SW | V | 25 | 0 | 0 | 0 | 0 | 60 | Put on hold and guess they hung up |  | F13010422162200012005.wav | 350
Michelle | 2011-01-03 00:00:00 | 1331 | Squires, Tyra 9/15/78 Infertility Trmt Benefit | SW | M | 0 | 10 | 25 | 25 | 0 | 85 | Privacy not addressed, on hold for 4 min. TMI… my viewpoint. |  | F1301032143490001004.wav
Michelle | 2011-01-05 00:00:00 | 1506 | Hallstrom, Crystal 8/13/60 Inpt surg benes | SW | V | 25 | 10 | 25 | 25 | 0 | 15 | Active listening not effective. Asked same questions, repeated things several time. |  | F1301052309390001004.wav
Michelle | 2011-01-12 00:00:00 | 947 | Ilchenko, Lily, 2/18/91, Immunizations covered for school? | SW | M | 0 | 0 | 0 | 0 | 15 | 15 | Talked to mom,  got daughters name and DOB, no CSR. |  | F1301121750330001004.wav | 806 | 2011-01-17 00:00:00
Michelle | 2011-01-04 00:00:00 | 1159 | Got 2 ID cards didn't get wifes. | SW | M | 0 | 0 | 0 | 0 | 15 | 15 | Told to wait a few days till they call again. |  | F1301042000340001004.wav
Michelle | 2011-01-04 00:00:00 | 1424 | Wants reimbursed for RX from OOA | SW | M | 0 | 0 | 0 | 0 | 15 | 15 | Gave # to pharmacy line |  | F1301042226450001004.wav | 357
Michelle | 2011-01-28 00:00:00 | 1018 | Hutchinson, Shelley 9/23/72 Coverage questions | SW | M | 0 | 0 | 0 | 0 | 15 | 40 | This is someone she has talked to several times. |  | f1301281819170001004.wav | 1250 | 2011-01-31 00:00:00
Michelle | 2011-01-10 00:00:00 | 1519 | Lahti, Glennis 08/13/49 Referral for PT | SW | M | 25 | 0 | 0 | 0 | 15 | 40 | No CSR done, Address is Broadway, not Boradway |  | F1301102326480001004.wav
Michelle | 2011-01-07 00:00:00 | 1422 | [NAME] 5/11/49 Wants EOBs on paper | SW | M | 25 | 0 | 0 | 0 | 15 | 40 | Not sure where she put the info that she wants  the EOBS |  | F1301072228060001004.wav
Michelle | 2011-01-06 00:00:00 | 1331 | [NAME], [NAME] 5/17/47 Wants paper EOB | SW | M | 25 | 0 | 0 | 0 | 15 | 40 | OK… on IDX it looks like he was termed and no CSR, plus a card for wife was to be generated, but I don't know if it was or if she's current |  | F1301062338230001004.wav
Michelle | 2011-01-24 00:00:00 | 1233 | Mathis, E. Allie 8/20/44 Auth for accupuncture? | SW | M | 25 | 0 | 0 | 0 | 15 | 40 | No CSR for this call |  | F1301242036150001004.wav | 1351 | 2011-01-25 00:00:00
Michelle | 2011-01-07 00:00:00 | 1413 | Loys, [NAME] | SW | V | 25 | 0 | 0 | 0 | 15 | 40 | No CSR done |  | F1301072218130001004.wav
Michelle | 2011-01-17 00:00:00 | 1510 | Guest, [NAME], 3/30/64 Amb benefits | SW | V | 25 | 0 | 0 | 0 | 15 | 40 | No CSR |  | F1301172313090001004.wav | 1319 | 2011-01-18 00:00:00
Michelle | 2011-01-03 00:00:00 | 1355 | [NAME] for MRI on file? | SW | M | 0 | 0 | 25 | 0 | 15 | 50 | No auth to give wife [NAME]  Contact person was wife, Caregory/ Reason incorrect, no address/phone verified |  | F1301032203210001004.wav
Michelle | 2011-01-04 00:00:00 | 1133 | [NAME], [NAME] # to get meds | SW | M | 0 | 10 | 25 | 0 | 15 | 75 | No privacy inquiry.  Gave all ID #'s… on hold for 4 min prior to asking what he wanted. |  | F1301041939410001004.wav
Michelle | 2011-01-06 00:00:00 | 1417 | Targontsidis, Lemona 11/12/88 Immunizations covered for school? | SW | M | 25 | 10 | 25 | 0 | 15 | 75 | Gave new cell # of [PHONE] not updated in file that I could see. |  | F1301062221490001004.wav | 140
Michelle | 2011-01-04 00:00:00 | 1215 | [NAME], [NAME] | SW | M | 25 | 10 | 25 | 0 | 15 | 75 | New add 33 N Dekum St., Portland, OR 97217 not updated.  ID card issued not in reason. |  | F1301042021460001004.wav
Michelle | 2011-01-04 00:00:00 | 1333 | Verify benefits | SW | V | 25 | 10 | 25 | 0 | 15 | 65 | Didn't ask for return phone # |  | F1301042137510001004.wav
Michelle | 2011-01-05 00:00:00 | 921 | Mother of Fronk, [NAME], Requested ID card for 26 yr old son | SW | M | 0 | 0 | 25 | 25 | 15 | 90 | No information confirmed.  Contact listed as insured not person she talked to |  | F1301051826470001004.wav
Michelle | 2011-01-03 00:00:00 | 1414 | Brody, [NAME], 10/19/81 Checking coverage | SW | V | 25 | 0 | 25 | 25 | 15 | 90 | Contact listed as employee not person she talked to |  | F1301032217310001004.wav
Michelle | 2011-01-18 00:00:00 | 1018 | [NAME], [NAME], DME Benefits | SW | V | 25 | 0 | 25 | 25 | 15 | 75 | Alana with DJ Orthopedics Not Bianca phone # [PHONE] not 8626 , Stated 2 weeks for TAT for referrals |  | F1301181824460001004.wav | 1332 | 2011-01-19 00:00:00
Michelle | 2011-01-12 00:00:00 | 1218 | Soles, [NAME], 7/18/53MH receipts for processing | SW | M | 0 | 10 | 25 | 25 | 15 | 75 | Add/phone not verified |  | F1301122022350001004.wav | 741 | 2011-01-17 00:00:00
Michelle | 2011-01-12 00:00:00 | 1056 | Delanoy, Tawni 1/28/65, Benefit question | SW | M | 0 | 10 | 25 | 25 | 15 | 75 | Add/phone not verified |  | F1301121902020001004.wav | 754 | 2011-01-17 00:00:00
Michelle | 2011-01-12 00:00:00 | 1026 | Santos, Maureen 10/26/76 2010 Claim | SW | M | 0 | 10 | 25 | 25 | 15 | 75 | Add/phone not verified, gave # to Loomis |  | FF1301121829090001004.wav | 758 | 2011-01-17 00:00:00
Michelle | 2011-01-05 00:00:00 | 1510 | Gibson, Sue 9/15/57 Routine exam coverage | SW | M | 0 | 10 | 25 | 25 | 15 | 75 | Didn't verify phone # |  | F1301052313180001004.wav
Michelle | 2011-01-05 00:00:00 | 838 | Hinckley, Janiece 3/30/76 Infertility Usage | SW | M | 0 | 10 | 25 | 25 | 15 | 75 | No privacy addressed, Referred to Loomis for her OOP expenses so far. |  | F1301051645470001004.wav
Michelle | 2011-01-04 00:00:00 | 916 | [NAME], [NAME], 12/29/50 Is phyicals covered, what doc can I go to. | SW | M | 0 | 10 | 25 | 25 | 15 | 75 | No privacy inquiry.  Referred to First Choice for PCP
Michelle | 2011-01-04 00:00:00 | 952 | Smith, [NAME] 12/8/61 Wants EOBS through mail | SW | M | 0 | 10 | 25 | 25 | 15 | 75 | No verification of add/phone
Michelle | 2011-01-04 00:00:00 | 1417 | Worster, Trisha 04/24/86  PCP visit | SW | M | 0 | 10 | 25 | 25 | 15 | 75 | Add/phone not verified |  | F1301042221240001004.wav | 353
Michelle | 2011-01-03 00:00:00 | 1529 | Pietrzykowski, [NAME], [NAME] for additional ID card | SW | M | 0 | 10 | 25 | 25 | 15 | 75 | Not sure what card she was asking for?  No privacy issues addressed. |  | F1301032331430001004.wav
Michelle | 2011-01-27 00:00:00 | 1140 | Hutchinson, [NAME] 9/23/72 ? Online EOBS | SW | M | 0 | 10 | 25 | 25 | 15 | 40 | Add/phone not verified |  | F1301271946050001004.wav | 1140 | 2011-01-27 00:00:00
Michelle | 2011-01-21 00:00:00 | 1139 | How do I get back on CUP | NA | M | 25 |  |  |  | 15 | 100 | Trans to MS line
Michelle | 2011-01-13 00:00:00 | 1441 | Need special walker for my son | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-13 00:00:00 | 1148 | Multiple questions | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-12 00:00:00 | 1253 | Need dental ID card | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Gave # to dental provider
Michelle | 2011-01-12 00:00:00 | 1213 | Called for insulin pump coverage for husband | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Trans to KK
Michelle | 2011-01-11 00:00:00 | 1400 | Checking to see if dependents are covered | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Referred to HR dept.
Michelle | 2011-01-11 00:00:00 | 901 | Is my child covered under fathers ins? | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Explained OOA benefits for dependents
Michelle | 2011-01-10 00:00:00 | 1502 | Benefit for OP surgery | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-10 00:00:00 | 1442 | Benefits for PPO plan and specialists | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-10 00:00:00 | 1335 | H S A  Deposit questions | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-10 00:00:00 | 1143 | [NAME] benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-10 00:00:00 | 913 | Benefits questions | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-07 00:00:00 | 1625 | Calling for benefits/eligibility | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-07 00:00:00 | 1455 | Wants a dup set of ID cards for father | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-07 00:00:00 | 924 | When will I get my dental card | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-06 00:00:00 | 1004 | Sarao, Leticia 10/26/60 Benefits questions | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-06 00:00:00 | 946 | PPO VS HDHP PCP copays | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-04 00:00:00 | 1521 | Needs ID # for Dr office | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-14 00:00:00 | 1012 | What would I pay for a shoulder surgery | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-17 00:00:00 | 1352 | Needs new ID card and ID# | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Q'd new ID card
Michelle | 2011-01-17 00:00:00 | 1216 | Can I go to TVC Urgent Care | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-17 00:00:00 | 1028 | Out Pt Surgery Benefits for eye biopsy | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-17 00:00:00 | 1008 | Needs ID cards… didn't get them | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Q'd new ID card
Michelle | 2011-01-18 00:00:00 | 1546 | DME Benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-19 00:00:00 | 1355 | Referral Status | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-19 00:00:00 | 935 | Benefit information | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-19 00:00:00 | 916 | OON provider benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-19 00:00:00 | 849 | See if specialist is contracted | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-21 00:00:00 | 1638 | IUD Benefit | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Updated phone #
Michelle | 2011-01-24 00:00:00 | 1010 | Referral Status | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Trans to [NAME]
Michelle | 2011-01-24 00:00:00 | 1003 | OB/GYN benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-26 00:00:00 | 1049 | How much of my ded been met? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-26 00:00:00 | 1004 | Do we did a referral for OB/GYN | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-28 00:00:00 | 1646 | Am I on CUP yet? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-11 00:00:00 | 1500 | HO member mis directed | HO | M | 25 | 10 | 25 | 25 | 15 | 100 | Trans to MS line
Michelle | 2011-01-11 00:00:00 | 1237 | SH member mis directed | SH | M | 25 | 10 | 25 | 25 | 15 | 100 | Trans to MS line
Michelle | 2011-01-13 00:00:00 | 1622 | Chiro/Massage Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-13 00:00:00 | 1604 | Massage Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-13 00:00:00 | 1512 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-13 00:00:00 | 1429 | Insulin pumps covered | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-13 00:00:00 | 1237 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-13 00:00:00 | 1216 | Do each SWMC member have own ID # | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-13 00:00:00 | 1212 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-13 00:00:00 | 1001 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-13 00:00:00 | 905 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-12 00:00:00 | 1625 | Verify benefits/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-12 00:00:00 | 1543 | Verify benefits/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-12 00:00:00 | 1419 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-12 00:00:00 | 1439 | Verify benefits/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-12 00:00:00 | 1304 | Verify benefits/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-12 00:00:00 | 822 | Verify benefits/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-11 00:00:00 | 1523 | Verify benefits/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-11 00:00:00 | 1111 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-11 00:00:00 | 958 | PT benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-11 00:00:00 | 920 | PT benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-10 00:00:00 | 1213 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-10 00:00:00 | 1132 | Op surgery benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-10 00:00:00 | 1121 | Verified benefits and coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-10 00:00:00 | 1114 | Verfiy benefits and coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-10 00:00:00 | 1027 | Verify benefits and coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-10 00:00:00 | 1017 | Verify benefits and coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-10 00:00:00 | 1009 | Verify benefits and coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-10 00:00:00 | 900 | Auth denied | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-07 00:00:00 | 1227 | Checking benefits/eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-07 00:00:00 | 1209 | Mental Health Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Told her where to call
Michelle | 2011-01-07 00:00:00 | 1144 | Checking benefits/eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-07 00:00:00 | 1049 | DME Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-07 00:00:00 | 1039 | Checking benefits/eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-07 00:00:00 | 1011 | Checking benefits/eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-07 00:00:00 | 817 | 2010 claim status | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-06 00:00:00 | 1627 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-06 00:00:00 | 1351 | Benefits for PPO plan and specialists | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Just a call to listen to no CSR I'm sure (General question)
Michelle | 2011-01-06 00:00:00 | 1519 | Benefits for PPO plan and specialists | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Just a call to listen to no CSR I'm sure (General question)
Michelle | 2011-01-06 00:00:00 | 1338 | Benefits for PPO plan and specialists | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-06 00:00:00 | 1150 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-06 00:00:00 | 1110 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | DME coverage
Michelle | 2011-01-06 00:00:00 | 922 | C/S benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Trans to KK
Michelle | 2011-01-05 00:00:00 | 1514 | Accupuncture Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-05 00:00:00 | 1403 | Verify coverage for CT scan | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Trans to KK
Michelle | 2011-01-05 00:00:00 | 1218 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-05 00:00:00 | 1006 | When we bill do we need the =-01, 02, 03 etc. | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Can we get subscriber info too?
Michelle | 2011-01-04 00:00:00 | 838 | Verify coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-04 00:00:00 | 936 | Verify coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-04 00:00:00 | 940 | Called for benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Told vendor that [NAME] and Accupuncture of was part of 12 visits a year that is included in massage.
Michelle | 2011-01-04 00:00:00 | 954 | Pharmacy benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Told vendor that SW Pharmacy handles all drug benefits
Michelle | 2011-01-04 00:00:00 | 1053 | Referral Status | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Trans to KK
Michelle | 2011-01-04 00:00:00 | 1345 | Verify benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-04 00:00:00 | 1433 | Urgent Care | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-04 00:00:00 | 1440 | Benefits for PPO plan and specialists | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-04 00:00:00 | 1656 | Specialist benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-14 00:00:00 | 1622 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-14 00:00:00 | 1513 | Surgery Benefit | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-14 00:00:00 | 1218 | Checking to see if pt is a dependent | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-14 00:00:00 | 1207 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-14 00:00:00 | 1147 | Eligibility and get CUP ID# | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-14 00:00:00 | 1144 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-14 00:00:00 | 1109 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-14 00:00:00 | 1021 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-14 00:00:00 | 957 | Auth questions | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Trans to KK
Michelle | 2011-01-17 00:00:00 | 1627 | Fertility Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-17 00:00:00 | 1505 | Benefits for PT | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-17 00:00:00 | 1219 | Benefits for family planning/IUD | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-17 00:00:00 | 1051 | Out Pt Surgery Benefits for Colonoscopy | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-17 00:00:00 | 810 | PT benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-18 00:00:00 | 1649 | DME Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-18 00:00:00 | 1602 | Benefits for newborn | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-18 00:00:00 | 1510 | Verify ID # and benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-18 00:00:00 | 1152 | Verify coverage and how much ded has been met. | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-18 00:00:00 | 1142 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-18 00:00:00 | 1013 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-18 00:00:00 | 831 | PT benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-19 00:00:00 | 1605 | Requested ID # | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-19 00:00:00 | 1424 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-19 00:00:00 | 1416 | Verify eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-19 00:00:00 | 1357 | Verify eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-19 00:00:00 | 1046 | Auth for CPAP | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-19 00:00:00 | 929 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-19 00:00:00 | 921 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-21 00:00:00 | 1504 | Verify eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-21 00:00:00 | 1440 | Infertility benefits? | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-21 00:00:00 | 1409 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-21 00:00:00 | 1228 | Outpt surg benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-21 00:00:00 | 1214 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-21 00:00:00 | 1123 | Where do I send 2010 claims? | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-21 00:00:00 | 1122 | Additional question from previous call | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-21 00:00:00 | 1111 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-24 00:00:00 | 1600 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-24 00:00:00 | 1533 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-24 00:00:00 | 1522 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-24 00:00:00 | 1358 | Vision Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-24 00:00:00 | 1207 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-24 00:00:00 | 1201 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-24 00:00:00 | 1039 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-24 00:00:00 | 958 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-24 00:00:00 | 953 | Orthotic benefit | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-24 00:00:00 | 938 | Verify benefits/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-24 00:00:00 | 928 | Verify eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-24 00:00:00 | 911 | Verify eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-24 00:00:00 | 859 | Infertility benefits? | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-25 00:00:00 | 1530 | Verify benefits for mental health | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Gave provider info
Michelle | 2011-01-25 00:00:00 | 1357 | Verify benefits/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-25 00:00:00 | 1036 | Verify benefits/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-25 00:00:00 | 1013 | Verify benefits/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-25 00:00:00 | 915 | Verify benefits/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-26 00:00:00 | 1548 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-26 00:00:00 | 1515 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-26 00:00:00 | 1434 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-26 00:00:00 | 1204 | Check eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Not covered
Michelle | 2011-01-26 00:00:00 | 1151 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-26 00:00:00 | 1028 | Check eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Not covered
Michelle | 2011-01-26 00:00:00 | 920 | Acupuncture benefit? | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-26 00:00:00 | 900 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-26 00:00:00 | 850 | Check eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-27 00:00:00 | 1429 | DME benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-27 00:00:00 | 1400 | Under 50 colonoscopy | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-28 00:00:00 | 1557 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-28 00:00:00 | 1528 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-28 00:00:00 | 1520 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-28 00:00:00 | 1506 | Op surgery benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-28 00:00:00 | 1445 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-28 00:00:00 | 1425 | Op surgery benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Walked through webside
Michelle | 2011-01-28 00:00:00 | 1406 | Depedent Maternity>? | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-28 00:00:00 | 1358 | Acupunctured OON | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-28 00:00:00 | 1235 | Need CUP's address to put on computer | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-28 00:00:00 | 1106 | OON benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-28 00:00:00 | 1047 | How do the benefits differ from last yr. | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-28 00:00:00 | 823 | Verify coverage/benefits for routine health | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-31 00:00:00 | 1539 | Need auth for CT Scan? | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Referred to referral dept.
Michelle | 2011-01-07 00:00:00 | 822 | OP Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-01-05 00:00:00 | 841 | Verify coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 0
[NAME] | 2011-01-11 00:00:00 | 1401 | [NAME] for 2010 | SW | M | 0 | 0 | 0 | 0 | 0 | 0 | Transferred to Loomis
[NAME] | 2011-01-10 00:00:00 | 1646 | HO member mis directed | HO | M | 0 | 0 | 0 | 0 | 0 | 0 | Trans to MS line
[NAME] | 2011-01-18 00:00:00 | 1049 | Dental Benefits | SW | V | 0 | 0 | 0 | 0 | 0 | 0 | Gave # to Ameritus
[NAME] | 2011-01-03 00:00:00 | 1652 | I want paper EOB. | SW | M | 0 | 0 | 0 | 0 | 0 | 0 | I don't think HR is going to print out her EOB's for her. |  | F1301040056140001005.wav
[NAME] | 2011-01-03 00:00:00 | 1410 | [NAME], [NAME] 10/17/88 Didn't get her ID card | SW | M | 25 | 10 | 25 | 0 | 0 | 50 | Long hold time, Category reason not correct |  | F1301032214260001005.wav
[NAME] | 2011-01-03 00:00:00 | 1454 | [NAME], Terence 1/6/10 wants paper EOB | SW | M | 0 | 0 | 25 | 25 | 0 | 15 | On hold for 2 1/2 min, not listening… EOB not benefits is what he's asking for.  Quit listening after 5 minutes. |  | F1301032306210001005.wav
[NAME] | 2011-01-06 00:00:00 | 1625 | Looking for MS specialist in this area | SW | M | 0 | 0 | 0 | 0 | 15 | 15 | Didn't ask who patient was |  | F1301070029050001005.wav
[NAME] | 2011-01-05 00:00:00 | 1253 | Are you now our Loomis? | SW | M | 0 | 0 | 0 | 0 | 15 | 15 | Had questions about claims, directed back to Loomis, Loomis told him to call us.  Didn't ask who she was talking to. |  | F1301052054390001005.wav
[NAME] | 2011-01-05 00:00:00 | 1247 | Our pts was with Loomis, are they now with you? | SW | V | 0 | 0 | 0 | 0 | 15 | 40 | Didn't ask who patient was or if infact ithey are with us this year.  Told her how to use website. |  | F1301052049440001005.wav
[NAME] | 2011-01-04 00:00:00 | 1652 | Freedman, [NAME] wants more money then I think I owe | SW | M | 25 | 0 | 0 | 0 | 15 | 40 | Gave # to Loomis and transferred |  | F1301050055590001005.wav
[NAME] | 2011-01-10 00:00:00 | 1534 | BH member calling | BH | M | 25 | 0 | 0 | 0 | 15 | 75 | Trans to MS line
[NAME] | 2011-01-04 00:00:00 | 1430 | Messner, Vernon 8/16/49 Only got one ID card | SW | M | 0 | 10 | 25 | 25 | 15 | 75 | Didn't verify privacy
[NAME] | 2011-01-04 00:00:00 | 1504 | Aguilar, [NAME] 8/29/56 Is my doctor contracted | SW | M | 0 | 10 | 25 | 25 | 15 | 0 | Nothing verified, referred to first choice |  | F1301042308480001005.wav
[NAME] | 2011-01-11 00:00:00 | 1021 | John & Jeanette Louden didn't get cards | SW | M |  |  |  |  |  | 0 | Told him she couldn't find them in system and I could.  Not sure if they could have JUST been added or not. |  | F1301111823320001005.wav
[NAME] | 2011-01-13 00:00:00 | 1600 | Multiple questions | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-13 00:00:00 | 1020 | Needs Creditable coverage letter | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-13 00:00:00 | 942 | Website issues to find a doctor | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-13 00:00:00 | 804 | 2010 claim status | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Gave # to Loomis
[NAME] | 2011-01-12 00:00:00 | 1638 | 2010 claim status | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Referred Loomis, Updated phone #
[NAME] | 2011-01-12 00:00:00 | 1515 | [NAME] benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Updated phone #
[NAME] | 2011-01-12 00:00:00 | 1339 | Verify coverage | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-12 00:00:00 | 1325 | Verify co-pay | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-11 00:00:00 | 1533 | Appealing surgery denial | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Trans to KK
[NAME] | 2011-01-11 00:00:00 | 1242 | Auth for planned C/S at Legacy | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Trans to KK
[NAME] | 2011-01-11 00:00:00 | 1052 | Didn't get a card | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Not eligible per IDX
[NAME] | 2011-01-11 00:00:00 | 844 | We live in Tennesse, can we get benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-10 00:00:00 | 1539 | Didn't get a card for my son | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Son not on SWMC plan, notify HR
[NAME] | 2011-01-10 00:00:00 | 1324 | Called to know benefit [NAME]/ultrasound | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-10 00:00:00 | 1307 | Where can I get my CPAP covered | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Referred to First Choice for provider
[NAME] | 2011-01-10 00:00:00 | 1116 | Wants paper EOBS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-10 00:00:00 | 937 | Where do we get our CPAP? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-07 00:00:00 | 1328 | I didn't get my ID card | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Q'd new ID card
[NAME] | 2011-01-07 00:00:00 | 1309 | Requested new ID card | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Q'd new ID card
[NAME] | 2011-01-07 00:00:00 | 809 | Updated address and asked for cards | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-07 00:00:00 | 804 | Wants another set of cards | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-06 00:00:00 | 1650 | Newborn ID cards? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-06 00:00:00 | 1308 | OOA benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-06 00:00:00 | 1301 | Already lost ID card | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Referred to First Choice for provider
[NAME] | 2011-01-05 00:00:00 | 1237 | Wants paper EOBS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-04 00:00:00 | 1129 | Who is our dental provider? | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Gave name and CS#
[NAME] | 2011-01-04 00:00:00 | 1450 | Questions about spending account | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Referred to HR
[NAME] | 2011-01-04 00:00:00 | 1530 | Is shingles vaccine covered? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-04 00:00:00 | 1552 | Are hearing aids covered. | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-03 00:00:00 | 1553 | I only got 2 ID cards, need three | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-14 00:00:00 | 1050 | Didn't get ID card for husband | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Updated add, Q'd new ID card
[NAME] | 2011-01-17 00:00:00 | 1253 | Acupuncture benefit? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-17 00:00:00 | 1116 | Dermatlogist visit need auth | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-17 00:00:00 | 1044 | Dermatlogist visit need auth | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-17 00:00:00 | 1041 | Request ID cards for family | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Updated address, Q'd new ID cards
[NAME] | 2011-01-18 00:00:00 | 1310 | Called to talk about benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-18 00:00:00 | 1245 | Spouse didn't get ID card | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Q'd new ID card
[NAME] | 2011-01-21 00:00:00 | 1339 | Requested another ID card for kids | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-21 00:00:00 | 1443 | Referral Status | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-21 00:00:00 | 1251 | Verify benefits/eligibility | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-21 00:00:00 | 1128 | Tubal ligation reversal covered? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-21 00:00:00 | 1111 | Mammogram's covered | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-24 00:00:00 | 1553 | Specialist benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-24 00:00:00 | 1326 | Mom called to say name in wrong on ID card | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Referred to HR
[NAME] | 2011-01-24 00:00:00 | 953 | Benefits questions | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-24 00:00:00 | 953 | Benefits questions | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-26 00:00:00 | 1400 | Maternity Benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-26 00:00:00 | 1257 | OB/GYN benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-26 00:00:00 | 1254 | Wants paper EOBS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-26 00:00:00 | 1024 | Genetic testing need pre-auth | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-28 00:00:00 | 1533 | Cobra payment just made, am I covered? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-28 00:00:00 | 1521 | Dermatology benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-07 00:00:00 | 1258 | BH member calling | BH | M | 25 | 10 | 25 | 25 | 15 | 100 | Trans to MS line
[NAME] | 2011-01-14 00:00:00 | 1610 | NHO call misdirected | NHO | M | 25 | 10 | 25 | 25 | 15 | 100 | Trans to MH line
[NAME] | 2011-01-14 00:00:00 | 1537 | NHO call misdirected | NHO | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-03 00:00:00 | 1444 | Wants new ID card, one they got was very faded | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Q'd new ID card
[NAME] | 2011-01-13 00:00:00 | 1637 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-13 00:00:00 | 1546 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-13 00:00:00 | 1456 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-13 00:00:00 | 1445 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-13 00:00:00 | 1344 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-13 00:00:00 | 1340 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-12 00:00:00 | 1621 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-12 00:00:00 | 1458 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-12 00:00:00 | 1430 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-12 00:00:00 | 1351 | Verify eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-12 00:00:00 | 1044 | Co-pay or ded | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-12 00:00:00 | 1038 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-12 00:00:00 | 959 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-11 00:00:00 | 1552 | Verified benefits and coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-11 00:00:00 | 1444 | Verified benefits and coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-11 00:00:00 | 1433 | Verified coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Provided ID and group #
[NAME] | 2011-01-11 00:00:00 | 1409 | Verify coverage, benefits, referral status | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-11 00:00:00 | 1354 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Wanted MH benefits, gave # for MH provider
[NAME] | 2011-01-11 00:00:00 | 1136 | Called for member ID # | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-11 00:00:00 | 1130 | Accupuncture Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-11 00:00:00 | 1123 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-11 00:00:00 | 1038 | Called for eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-11 00:00:00 | 1023 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-11 00:00:00 | 932 | Called to verify coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-11 00:00:00 | 922 | Called to verify coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-11 00:00:00 | 819 | Called to verify coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-10 00:00:00 | 1610 | SWMC called they are getting claims from First Choice. | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Notified Roberta
[NAME] | 2011-01-10 00:00:00 | 1648 | Verify coverage/benefits for outpt surg | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-10 00:00:00 | 1650 | Verify coverage and ID # | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-10 00:00:00 | 1537 | Verify coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-10 00:00:00 | 1336 | Called for benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Dup registration, I noted, told enrollment to fix
[NAME] | 2011-01-10 00:00:00 | 1331 | Called for eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-10 00:00:00 | 1257 | Dental Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-10 00:00:00 | 1108 | Verified benefits and coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-10 00:00:00 | 1029 | Verified benefits and coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-10 00:00:00 | 934 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-10 00:00:00 | 933 | Dental Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-10 00:00:00 | 923 | [NAME] benefits and coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-10 00:00:00 | 917 | Verify benefits and coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-10 00:00:00 | 833 | Verify benefits and coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-10 00:00:00 | 809 | Verify benefits and coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-07 00:00:00 | 1613 | Checking benefits/eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-07 00:00:00 | 1558 | Checking benefits/eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-07 00:00:00 | 1455 | Can we take out the dash in ID# when billing | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-07 00:00:00 | 1336 | Will be insured next month | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-07 00:00:00 | 1237 | 2010 claim status | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Trans to Loomis
[NAME] | 2011-01-07 00:00:00 | 1047 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-06 00:00:00 | 1618 | Verify benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-06 00:00:00 | 1541 | Verify benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-06 00:00:00 | 1525 | Called for SNF benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-06 00:00:00 | 1415 | Verify benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-06 00:00:00 | 1101 | Verify benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Walking through website
[NAME] | 2011-01-06 00:00:00 | 935 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-05 00:00:00 | 1405 | Verify coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-05 00:00:00 | 937 | Surgery Benefit | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-05 00:00:00 | 1254 | Verifying coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-05 00:00:00 | 1302 | Needs group # | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-05 00:00:00 | 1320 | Verify benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-05 00:00:00 | 1322 | Verify benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-04 00:00:00 | 857 | Called for benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-04 00:00:00 | 929 | Called for benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-04 00:00:00 | 937 | Verify eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Educated provider on using website
[NAME] | 2011-01-04 00:00:00 | 949 | Where to send claims | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-04 00:00:00 | 1040 | Called for benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-04 00:00:00 | 1058 | Called for ID# | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-04 00:00:00 | 1111 | Verify eligility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-04 00:00:00 | 1115 | Need plan # | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-04 00:00:00 | 1233 | Who is their dental provider? | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-04 00:00:00 | 1253 | Called for benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-04 00:00:00 | 1259 | Called for MH benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-04 00:00:00 | 1332 | Verify coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-04 00:00:00 | 1416 | Trying to get online eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-04 00:00:00 | 1439 | Called for MH benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-04 00:00:00 | 1444 | Called for benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-03 00:00:00 | 1326 | Called for member ID # | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-03 00:00:00 | 1304 | Verify eligibility and ID numbers | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Difficulty with website and she did know how to tell her to look up eligibility
[NAME] | 2011-01-14 00:00:00 | 1427 | Maternity Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-14 00:00:00 | 1043 | PT benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-14 00:00:00 | 935 | Verify coverage/eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-14 00:00:00 | 926 | Verify coverage/eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-17 00:00:00 | 1527 | Called for member ID # | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-17 00:00:00 | 1452 | Benefits for weight loss | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-17 00:00:00 | 1355 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-17 00:00:00 | 1323 | Called for eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-17 00:00:00 | 1127 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-17 00:00:00 | 927 | Verify benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-18 00:00:00 | 1546 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-18 00:00:00 | 1535 | Genetic testing need pre-auth | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-18 00:00:00 | 1254 | Ambulance Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-18 00:00:00 | 1232 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-18 00:00:00 | 1124 | Verify eligibility/coverage/Vasectomy | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-18 00:00:00 | 1120 | Called for UC benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-18 00:00:00 | 1027 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-18 00:00:00 | 955 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-19 00:00:00 | 1623 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-19 00:00:00 | 1533 | Verify eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-19 00:00:00 | 1435 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-19 00:00:00 | 1421 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-19 00:00:00 | 1254 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-19 00:00:00 | 938 | Referral Status | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-21 00:00:00 | 1414 | Referral Status | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-21 00:00:00 | 1302 | Verify benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-21 00:00:00 | 937 | Nuclear Bon Scan covered? | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-21 00:00:00 | 839 | MRI's covered? | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-21 00:00:00 | 813 | Verify benefits/eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-24 00:00:00 | 1427 | Verify benefits/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-24 00:00:00 | 1403 | Benefits for genetic testing | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-24 00:00:00 | 1341 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-24 00:00:00 | 1334 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-24 00:00:00 | 1254 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-24 00:00:00 | 956 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-24 00:00:00 | 928 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-24 00:00:00 | 826 | outpt consult | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-25 00:00:00 | 1607 | Verify benefits/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-25 00:00:00 | 1651 | Called to see if auth was needed | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-25 00:00:00 | 1412 | Verify coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-25 00:00:00 | 1319 | Dental Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Referred to Ameritus
[NAME] | 2011-01-25 00:00:00 | 1307 | Verify benefits/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-25 00:00:00 | 1254 | Verify benefits/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-25 00:00:00 | 1113 | Massage benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-25 00:00:00 | 937 | Verify benefits/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-25 00:00:00 | 815 | Verify benefits/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-26 00:00:00 | 1523 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-26 00:00:00 | 1452 | Does echo need auth | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-26 00:00:00 | 1445 | Does bunionectomy need auth | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-26 00:00:00 | 1307 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-26 00:00:00 | 1244 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-26 00:00:00 | 1054 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-26 00:00:00 | 1047 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-28 00:00:00 | 1536 | Op surgery benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-28 00:00:00 | 1531 | Verify coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-28 00:00:00 | 1527 | Verify eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-28 00:00:00 | 1430 | DME diabetic supplies benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-28 00:00:00 | 1401 | Global Maternity care | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-28 00:00:00 | 1347 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-28 00:00:00 | 1414 | Colonoscopy benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-28 00:00:00 | 1311 | Verify eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-28 00:00:00 | 1129 | Verify eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-28 00:00:00 | 1048 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-28 00:00:00 | 1044 | Is this the DSHS CUP place? | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Explained difference.
[NAME] | 2011-01-28 00:00:00 | 1025 | Allergy benefis | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-28 00:00:00 | 916 | Mental Health Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-04 00:00:00 | 1311 | Verify coverage | BH | V | 25 | 10 | 25 | 25 | 15 | 100 | Trans to MS line
[NAME] | 2011-01-12 00:00:00 | 830 | HO member mis directed | NHO | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-01-07 00:00:00 | 1546 | I went to ER last night | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-01-06 00:00:00 | 1527 | Where can I get my husbands tube feeding supplies now? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-01-20 00:00:00 | 1153 | What do we pay for lab work? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-01-31 00:00:00 | 1409 | Claims status | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Transferred to Loomis
Shelley | 2011-01-31 00:00:00 | 1335 | Wanted EOB's mailed to her | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-01-31 00:00:00 | 1142 | Wanted EOB's mailed to her | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-01-31 00:00:00 | 934 | Wanted EOB's mailed to her | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-01-12 00:00:00 | 729 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-01-26 00:00:00 | 711 | Inpatient mental Health benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Trans to KK
Shelley | 2011-01-31 00:00:00 | 1529 | Verify coverage/[NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-01-31 00:00:00 | 1526 | What is members group # | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-01-31 00:00:00 | 1521 | Are vasectomy reversals covered | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-01-31 00:00:00 | 1423 | Verify coverage/plan | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-01-31 00:00:00 | 1350 | Plan name needed | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-01-31 00:00:00 | 1118 | Referral Status | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-01-31 00:00:00 | 851 | Is patient covered? | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Can I look on website for eligibility
Shelley | 2011-01-31 00:00:00 | 835 | Vision Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Referred to VSP
Shelley | 2011-01-31 00:00:00 | 830 | Concerned not contracted with CUP | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Explained need to be contracted with 1st Choice
Shelly | 2011-01-19 00:00:00 | 1114 | SWMC calling to let us know 1st Choice is sending claims there. | SW | V | 25 | 10 | 25 | 25 | 15 | 110
[NAME] | 2011-01-17 00:00:00 | 1702 | What will I have to pay this year? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-06 00:00:00 | 1706 | Verify benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 110 | Very good customer service for SW | 10
[NAME] | 2011-01-25 00:00:00 | 1707 | Wanted benefit info on MRI | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-28 00:00:00 | 1708 | Wants paper EOBS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-01-31 00:00:00 | 1822 | Need ID cards for family | SW | M | 25 | 10 | 25 | 25 | 15 | 110 | [NAME]  This should be the standard | 10 | F1302010230290001003.wav | 1035 | 2011-02-01 00:00:00
[NAME] | 2011-01-07 00:00:00 | 1839 | Pharmacy can't get pt to go through | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-01-26 00:00:00 | 711 | Inpatient mental Health benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Trans to KK
Shelley | 2011-01-12 00:00:00 | 729 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100