Spreadsheet: 71f4fd11-7e52-41b8-bde4-3fed63fa0975
Sheet: Sheet1

Human Services | Unnamed: 1 | Unnamed: 2 | Unnamed: 3 | Unnamed: 4 | Unnamed: 5
Pathway: Family & Community Services
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HMPC01.01 | Academic Foundations | Academic Courses | Enroll in academic program in Human Services area to obtain basic skills. | Complete appropriate degree, certification, diploma or credential to certify skills. | Receive appropriate diploma, certificate, diploma or credential in chosen area (below Bachelor’s Degree).
HMPC01.02 | Academic Foundations | #4: Family and Community Services                                Academic Courses | Obtain degree, certification, diploma or credential required for appropriate Human Services area. | Satisfy all licensure/certification and required training for specific job. | Show credential, certificate, license, degree, diploma, etc., to appropriate employers.
 |  |  |  |  | Maintain employment in good standing.
HMPC01.03 | Academic Foundations | #4: Family and Community Services | Identify individual, social, historical, economic, and cultural context to increase awareness of family and community services. | Select and apply knowledge and theories appropriate to address specific populations and specific circumstances. | Study supervisor observations indicating increasing mastery in individual selected areas of interest.
 |  |  |  |  | Complete self-assessment of needs and mastery.
 |  |  |  |  | Complete additional courses.
HMPC02.01 | Communications | #4: Family and Community Services | Evaluate and identify a range of effective communication strategies and skills necessary to establish a collaborative relationship with others. | Use effective, sensitive communication skills to build rapport and channels of communication by recognizing and adapting a range of communication styles. | Use active listening skills as indicated by self-assessment and supervisor assessment.
 |  |  |  | Formulate feedback with sensitivity to a person’s cultural background and personal experiences. | Give, receive and act upon feedback promptly and with sensitivity.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HMPC03.01 | Problem Solving and Critical Thinking | #5: Introduction to Family and Community Services | Recognize concerns and assist individuals to make informed decisions. | Recognize individual preferences and strengths to create solutions for client. | Accurately identify concerns.
 |  |  |  |  | Collect client history to monitor patterns of behavior.
 |  |  |  |  | Identify individual problems and analyze sources of difficulties to create solutions.
 |  |  |  |  | Lead client to use problem-solving skills for finding solutions.
 |  |  |  |  | Enable client to identify resources, and to expand number of resources, if needed.
 |  |  |  |  | Collaborate with client to prioritize problems and follow through with solutions.
 |  |  |  |  | Mentor client and role-model effective problem-solving skills to enhance client participation.
 |  |  |  |  | Connect client with additional resources to serve needs.
 |  |  |  |  | Identify community, state or national resources to provide expanded care opportunities.
 |  |  |  |  | Work with client to plan use of resources for transportation, application interviews and appointments.
 |  |  |  |  | Provide referral information for other resources.
 |  |  |  |  | Evaluate alternatives chosen by individuals.
 |  |  |  |  | Evaluate effectiveness of solutions vs. prior help.
HMPC03.02 | Problem Solving and Critical Thinking | #5: Introduction to Family and Community Services | Recognize various treatment plans to adjust to client needs. | Synthesize all information to summarize and adopt a treatment plan based on individual needs. | Evaluate individual progress.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HMPC05.01 | Systems | #5: Introduction to Family and Community Services | Access community resources to gain a broad awareness of available help. | Research to find agencies, organizations, and churches offering services. | Keep a portfolio of available community resources, such as transportation, social services, support groups, and advocacy groups.
 |  |  |  | Visit community resource sites to become familiar with resources. | Keep names and phone numbers of contacts at each service.
 |  |  |  | Update information as needed to keep up with innovations. | Update and access services suitable and available for client.
HMPC05.02 | Systems | #5: Introduction to Family and Community Services | Research and use state and local social services providers to expand resource base. | Evaluate state and local social services providers to align services with client needs. | Use proper referral procedure for each service.
HMPC05.03 | Systems | #5: Introduction to Family and Community Services | Communicate with client’s family system to gain family support. | Collaborate professionally with family members to benefit client. | Document formal and informal meetings with family members.
 |  |  |  | Follow policies and procedures to assure compliance with local, state and national regulations. | Adhere to job description.
HMPC06.01 | Safety, Health and Environment | #6: Safety, Health and Environment | Examine laws governing abuse, neglect and confidentiality and other health and safety situations to establish legal aspect of operation. | Follow legal and other procedures to report concerns of abuse, neglect or exploitation. | Use and document quality assurance procedures.
 |  |  |  | Assure accessibility, security and safety of program environment and transportation to all participants. | Document that the environment meets all applicable licensing and accreditation requirements.
 |  |  |  |  | Document and report situations to appropriate authorities.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HMPC06.02 | Safety, Health and Environment | #6: Safety, Health and Environment | Examine crisis prevention, intervention and resolution techniques to formulate emergency plans. | Match techniques to align with particular circumstances and individuals. | Formulate appropriate interventions likely to prevent crisis situations.
 |  |  |  | Intervene in emergency situation by managing the physical and social environment to reduce conflict and promote safety of participants, workers and others. | Use appropriate techniques to ensure a safe environment.
 |  |  |  | Seek outside assistance to address particular situations. | Resolve a crisis or emergency situation.
HMPC08.01 | Ethics and Legal Responsibilities | #7: Ethics and Legal Responsibilities | Know the rules of confidentiality to apply them and inspire confidence. | Observe ethical and legal responsibilities to maintain client confidentiality. | Guard client information in conversation.
 |  |  |  |  | Keep client written information inaccessible from general public.
 |  |  |  | Exercise proper judgment to balance reporting requirements with privacy needs. | Use strategies for documenting essential information while respecting privacy.
 |  |  |  | Prepare indoctrination materials to ensure individuals are aware of rights of personal access to records and right to give or refuse consent for release of information. | Communicate clearly to clients concerning rights of access to records and right to refuse consent for release of information.
HMPC10.01 | Technical Skills | #8: Family and Community Services Practices | Exercise formal and informal assessment practices in order to respond to the needs, desires, and interests of the clients. | Gather information and inform the participant about what to expect in the assessment process. | Complete verbal and written assessments to show strengths and needs of participants in a respectful manner, emphasizing individual’s capabilities.
 |  |  |  | Examine specific client etiology to create interventions. | Document client progress due to interventions.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HMPC10.02 | Technical Skills | #8: Family and Community Services Practices | Visit other sites and agencies to identify available community support and service networks. | Work with individual’s support system and assist with identified community connections to align the needs of individuals to community supports. | Document information that describes needs, preferences, strengths and potential supports.
 |  |  |  |  | Document client's satisfaction that his/her needs, preferences, etc., have been accurately identified.
 |  |  |  |  | Provide examples of information collected which inform the goal-setting process for individual clients.
 |  |  |  |  | Document an increase in frequency and number of contacts for the client.
 |  |  |  |  | Provide a summary of visits and information gathered from family/friends.
 |  | Additional Recommended CTE/Degree Major Course:
 |  | #3: Human Growth and Development