Spreadsheet: 831387d1685605031-sla-resolution-formula-status-change-report-may-2023
Sheet: Resolution SLA 

Case Number | Case Owner | Edited By | Field / Event | Old Value | New Value | Date/Time Opened | Edit Date | Case Origin | Priority | Type | Sub-category
00020379 | Customer Service | [NAME] | Status | In Progress | Closed | 19/05/2023, 10:50 | 31/05/2023, 11:43 | [NAME] | Low |  | Profession Admin
00022414 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 11:43 | 31/05/2023, 11:43 | Phone | Medium | Problem/Query | Subscription Query
00020340 | Customer Service | [NAME] | Status | In Progress | Closed | 19/05/2023, 09:27 | 31/05/2023, 11:42 | [NAME] | Low | Problem/Query | Profession Admin
00022413 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 11:41 | 31/05/2023, 11:41 | Phone | Medium | Problem/Query | [NAME]
00019942 | Customer Service | [NAME] | Status | In Progress | Closed | 17/05/2023, 16:12 | 31/05/2023, 11:41 | [NAME] | Low | Problem/Query | Integrating Vendor Query
00017459 | Customer Service | [NAME] | Status | In Progress | Closed | 05/05/2023, 12:24 | 31/05/2023, 11:38 | [NAME] | Medium | Problem/Query | Subscription Access Issue
00022410 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 11:36 | 31/05/2023, 11:37 | Phone | Medium | Problem/Query | [NAME]
00022272 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 16:25 | 31/05/2023, 11:36 | [NAME] | Low | Problem/Query | Profession Admin
00022406 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 11:19 | 31/05/2023, 11:35 | Phone | Medium | Problem/Query | Profile Query
00020665 | [NAME] | [NAME] | Status | In Progress | Closed | 22/05/2023, 11:19 | 31/05/2023, 11:35 | Phone | Medium | Problem/Query | Registration Query
00021744 | Coding | [NAME] | Status | In Progress | Closed | 25/05/2023, 20:48 | 31/05/2023, 11:34 | [NAME] | Low | Problem/Query | Group Code Set Admin
00022270 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 16:23 | 31/05/2023, 11:34 | [NAME] | Low | Problem/Query | Profession Admin
00022213 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 14:30 | 31/05/2023, 11:32 | [NAME] | Low | Problem/Query | [NAME]
00022407 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 11:28 | 31/05/2023, 11:29 | Phone | Medium | Problem/Query | Account Access Issue
00022381 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 10:51 | 31/05/2023, 11:29 | [NAME] | Low | Problem/Query | Account Access Issue
00022304 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 17:11 | 31/05/2023, 11:28 | Phone | Medium | Problem/Query | Account Access Issue
00021938 | Coding | [NAME] | Status | In Progress | Closed | 26/05/2023, 15:49 | 31/05/2023, 11:27 | [NAME] | Low | Problem/Query | [NAME]
00020182 | Customer Service | [NAME] | Status | In Progress | Closed | 18/05/2023, 13:45 | 31/05/2023, 11:27 | Phone | Medium | Problem/Query | Integrating Vendor Query
00022398 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 11:12 | 31/05/2023, 11:22 |  | Medium | Problem/Query | [NAME]
00022139 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 12:34 | 31/05/2023, 11:22 | [NAME] | Low | Problem/Query | [NAME]
00022215 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 14:32 | 31/05/2023, 11:22 | [NAME] | Low | Problem/Query | Registration Query
00022375 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 10:44 | 31/05/2023, 11:21 |  | Medium | Problem/Query | Account Query
00022401 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 11:13 | 31/05/2023, 11:19 | Phone | Medium | Problem/Query | Registration Query
00022402 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 11:15 | 31/05/2023, 11:15 | Phone | Medium | Problem/Query | [NAME]
00022397 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 11:12 | 31/05/2023, 11:12 | Phone | Medium | Problem/Query | Subscription Query
[NAME] | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 11:11 | 31/05/2023, 11:12 | Phone | Medium | Problem/Query | [NAME]
00022394 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 11:07 | 31/05/2023, 11:08 | Phone | Medium | Problem/Query | Registration Query
00022393 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 11:06 | 31/05/2023, 11:06 | Phone | Medium | Problem/Query | Membership Database
00019724 | [NAME] | [NAME] | Status | In Progress | Closed | 17/05/2023, 09:38 | 31/05/2023, 10:59 | [NAME] | Medium | System Performance | [NAME]
00020823 | Coding | [NAME] | Status | In Progress | Closed | 22/05/2023, 16:45 | 31/05/2023, 10:58 | [NAME] | Low | Problem/Query | [NAME]
00022385 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 10:54 | 31/05/2023, 10:54 | Phone | Medium | Problem/Query | [NAME]
00021936 | Customer Service | [NAME] | Status | In Progress | Closed | 26/05/2023, 15:42 | 31/05/2023, 10:54 | [NAME] | Low | Problem/Query | Account Access Issue
00019465 | Registrations | [NAME] | Status | In Progress | Closed | 16/05/2023, 11:05 | 31/05/2023, 10:54 | [NAME] | Low | Problem/Query | Registration Query
00022379 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 10:49 | 31/05/2023, 10:49 | Phone | Medium | Problem/Query | General Enquiry
00022202 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 14:15 | 31/05/2023, 10:47 | [NAME] | Low | Problem/Query | [NAME]
00022376 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 10:45 | 31/05/2023, 10:46 | Phone | Medium | Problem/Query | Clearing Service - Validation Errors
00022225 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 14:57 | 31/05/2023, 10:44 | Web | Medium | Problem/Query | [NAME]
00022374 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 10:42 | 31/05/2023, 10:42 | Phone | Medium | Problem/Query | General Enquiry
00022372 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 10:40 | 31/05/2023, 10:40 | Phone | Medium | Problem/Query | [NAME]
00022234 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 15:11 | 31/05/2023, 10:39 | Web | Medium | Problem/Query | Account Access Issue
00021946 | Coding | [NAME] | Status | In Progress | Closed | 26/05/2023, 16:08 | 31/05/2023, 10:37 | [NAME] | Low | Problem/Query | [NAME]
00021966 | Customer Service | [NAME] | Status | In Progress | Closed | 26/05/2023, 17:53 | 31/05/2023, 10:37 | [NAME] | Low | Problem/Query | Account Access Issue
00022370 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 10:35 | 31/05/2023, 10:36 | Phone | Medium | Problem/Query | Registration Query
00022369 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 10:35 | 31/05/2023, 10:35 | Phone | Medium | Problem/Query | Processing Errors
00015621 | Customer Service | [NAME] | Status | In Progress | Closed | 26/04/2023, 15:41 | 31/05/2023, 10:34 | Phone | Medium | Problem/Query | Reporting
00022335 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 09:04 | 31/05/2023, 10:33 | [NAME] | Low | Problem/Query | [NAME]
00022368 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 10:31 | 31/05/2023, 10:31 | Phone | Medium | Problem/Query | Registration Query
00022301 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 17:03 | 31/05/2023, 10:30 | [NAME] | Low | Problem/Query | Account Access Issue
00022367 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 10:30 | 31/05/2023, 10:30 | Phone | Medium | Problem/Query | General Enquiry
00021838 | Coding | [NAME] | Status | In Progress | Closed | 26/05/2023, 11:22 | 31/05/2023, 10:29 | [NAME] | Low | Problem/Query | [NAME]
00022351 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 09:47 | 31/05/2023, 10:26 | [NAME] | Low | Problem/Query | General Enquiry
00022366 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 10:25 | 31/05/2023, 10:25 | Phone | Medium | Problem/Query | Clearing Service - Validation Errors
00022363 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 10:24 | 31/05/2023, 10:25 | Phone | Medium | Problem/Query | Subscription Query
00021138 | Customer Service | [NAME] | Status | In Progress | Closed | 23/05/2023, 16:28 | 31/05/2023, 10:24 | Web | Medium | Access Request | Account Access Issue
00021992 | [NAME] | [NAME] | Status | In Progress | Closed | 28/05/2023, 21:21 | 31/05/2023, 10:24 | [NAME] | Low | Problem/Query | Profile Error
00022245 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 15:35 | 31/05/2023, 10:23 | [NAME] | Low | Problem/Query | Account Access Issue
00021880 | Customer Service | [NAME] | Status | In Progress | Closed | 26/05/2023, 12:51 | 31/05/2023, 10:22 | Phone | Medium | Problem/Query | [NAME]
00022356 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 10:02 | 31/05/2023, 10:17 | Phone | Medium | Problem/Query | [NAME]
00022340 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 09:21 | 31/05/2023, 10:16 | [NAME] | Low | Problem/Query | General Enquiry
00022232 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 15:10 | 31/05/2023, 10:15 | [NAME] | Low | Problem/Query | Account Access Issue
00022230 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 15:03 | 31/05/2023, 10:15 | [NAME] | Low | Problem/Query | Account Access Issue
00022300 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 17:00 | 31/05/2023, 10:14 | [NAME] | Low | Problem/Query | Profession Admin
00021530 | Customer Service | [NAME] | Status | In Progress | Closed | 25/05/2023, 10:49 | 31/05/2023, 10:12 | [NAME] | Low | Problem/Query | Profile Query
00022288 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 16:42 | 31/05/2023, 10:09 | [NAME] | Low | Problem/Query | [NAME]
00021984 | Customer Service | [NAME] | Status | In Progress | Closed | 27/05/2023, 19:19 | 31/05/2023, 10:06 | [NAME] | Low | Problem/Query | Account Access Issue
00022329 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 08:37 | 31/05/2023, 10:06 | [NAME] | Low | Problem/Query | Profession Admin
00022328 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 08:37 | 31/05/2023, 10:06 | [NAME] | Low | Problem/Query | Profession Admin
00022290 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 16:45 | 31/05/2023, 10:05 | [NAME] | Low | Problem/Query | [NAME]
00022327 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 08:37 | 31/05/2023, 10:05 | [NAME] | Low | Problem/Query | Profession Admin
00020150 | Customer Service | [NAME] | Status | In Progress | Closed | 18/05/2023, 12:53 | 31/05/2023, 10:05 | [NAME] | Low | Problem/Query | Account Query
00016215 | Customer Service | [NAME] | Status | In Progress | Closed | 28/04/2023, 15:35 | 31/05/2023, 10:03 | Phone | Low | Access Request | Account Query
00022322 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 08:11 | 31/05/2023, 10:03 | [NAME] | Low | Problem/Query | Organisation Admin
00021746 | Registrations | [NAME] | Status | In Progress | Closed | 25/05/2023, 22:43 | 31/05/2023, 10:03 | [NAME] | Low |  | General Enquiry
00022317 | Recycle Bin | [NAME] | Status | In Progress | Closed | 31/05/2023, 07:03 | 31/05/2023, 10:02 | [NAME] | Low | Problem/Query | General Enquiry
00022309 | Recycle Bin | [NAME] | Status | In Progress | Closed | 30/05/2023, 18:52 | 31/05/2023, 10:02 | [NAME] | Low | Problem/Query | General Enquiry
00022355 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 10:01 | 31/05/2023, 10:02 | Phone | Medium | Problem/Query | Profession Admin
00022273 | Recycle Bin | [NAME] | Status | In Progress | Closed | 30/05/2023, 16:26 | 31/05/2023, 10:02 | [NAME] | Low | Problem/Query | General Enquiry
00022204 | Recycle Bin | [NAME] | Status | In Progress | Closed | 30/05/2023, 14:17 | 31/05/2023, 10:01 | [NAME] | Low | Problem/Query | General Enquiry
00021403 | Customer Service | [NAME] | Status | In Progress | Closed | 24/05/2023, 15:52 | 31/05/2023, 10:01 | Phone | Medium | Access Request | Add New User
00022203 | Recycle Bin | [NAME] | Status | In Progress | Closed | 30/05/2023, 14:16 | 31/05/2023, 10:01 | [NAME] | Low | Problem/Query | General Enquiry
00022163 | Recycle Bin | [NAME] | Status | In Progress | Closed | 30/05/2023, 13:08 | 31/05/2023, 10:00 | [NAME] | Low | Problem/Query | General Enquiry
00022159 | Recycle Bin | [NAME] | Status | In Progress | Closed | 30/05/2023, 13:03 | 31/05/2023, 10:00 | [NAME] | Low | Problem/Query | General Enquiry
00022125 | Recycle Bin | [NAME] | Status | In Progress | Closed | 30/05/2023, 12:02 | 31/05/2023, 09:59 | [NAME] | Low | Problem/Query | General Enquiry
00022124 | Recycle Bin | [NAME] | Status | In Progress | Closed | 30/05/2023, 12:00 | 31/05/2023, 09:59 | [NAME] | Low | Problem/Query | General Enquiry
00022119 | Recycle Bin | [NAME] | Status | In Progress | Closed | 30/05/2023, 11:50 | 31/05/2023, 09:58 | [NAME] | Low | Problem/Query | General Enquiry
00022059 | Recycle Bin | [NAME] | Status | In Progress | Closed | 30/05/2023, 10:18 | 31/05/2023, 09:58 | [NAME] | Low | Problem/Query | General Enquiry
00021419 | CS Escalation | [NAME] | Status | In Progress | Closed | 24/05/2023, 16:19 | 31/05/2023, 09:55 | [NAME] | Medium | Problem/Query | Account Access Issue
00022353 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 09:52 | 31/05/2023, 09:54 | Phone | Medium | Training Request | [NAME]
00021816 | Registrations | [NAME] | Status | In Progress | Closed | 26/05/2023, 10:33 | 31/05/2023, 09:52 | [NAME] | Medium | Problem/Query | [NAME]
00017780 | Customer Service | [NAME] | Status | In Progress | Closed | 09/05/2023, 11:24 | 31/05/2023, 09:52 | [NAME] | Low | Data Mapping | General Enquiry
00022352 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 09:51 | 31/05/2023, 09:51 | Phone | Medium | Problem/Query | [NAME]
00021762 | Customer Service | [NAME] | Status | In Progress | Closed | 26/05/2023, 09:00 | 31/05/2023, 09:50 | [NAME] | Low | Problem/Query | Account Access Issue
00022006 | [NAME] | [NAME] | Status | In Progress | Closed | 29/05/2023, 10:22 | 31/05/2023, 09:44 | [NAME] | Low | Problem/Query | Registration Query
00022350 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 09:41 | 31/05/2023, 09:42 | Phone | Medium | Problem/Query | Clearing Service - Validation Errors
00009641 | Registrations | [NAME] | Status | In Progress | Closed | 25/03/2023, 20:11 | 31/05/2023, 09:41 | [NAME] | Low | Problem/Query | Registration Query
00022346 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 09:37 | 31/05/2023, 09:37 | Phone | Medium | Problem/Query | General Enquiry
00020150 | Customer Service | [NAME] | Status | In Progress | Closed | 18/05/2023, 12:53 | 31/05/2023, 09:35 | [NAME] | Low | Problem/Query | Account Query
00022252 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 15:58 | 31/05/2023, 09:31 | [NAME] | Low | Problem/Query | Account Query
00022342 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 09:27 | 31/05/2023, 09:27 | Phone | Medium | Problem/Query | Profile Query
00022343 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 09:27 | 31/05/2023, 09:27 | Phone | Medium | Problem/Query | [NAME]
00022341 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 09:25 | 31/05/2023, 09:25 | Phone | Medium | Problem/Query | Account Access Issue
00022040 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 09:17 | 31/05/2023, 09:20 | [NAME] | Low | Problem/Query | General Enquiry
00019478 | Customer Service | [NAME] | Status | In Progress | Closed | 16/05/2023, 11:17 | 31/05/2023, 09:17 | [NAME] | Low | Access Request | Add New User
00006266 | Coding | [NAME] | Status | In Progress | Closed | 09/03/2023, 13:40 | 31/05/2023, 09:10 | [NAME] | Low | Problem/Query | [NAME]
00022034 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 09:04 | 31/05/2023, 09:08 | [NAME] | Low | Problem/Query | Registration Query
00022007 | Recycle Bin | [NAME] | Status | In Progress | Closed | 29/05/2023, 10:38 | 31/05/2023, 08:54 | [NAME] | Low |  | Registration Query
00022333 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 08:53 | 31/05/2023, 08:53 | Phone | Medium | Problem/Query | [NAME]
00022080 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 10:49 | 31/05/2023, 08:51 | [NAME] | Low | Problem/Query | [NAME]
00022269 | CS Escalation | [NAME] | Status | In Progress | Closed | 30/05/2023, 16:21 | 31/05/2023, 08:51 | [NAME] | Medium | Problem/Query | Account Query
00022003 | Customer Service | [NAME] | Status | In Progress | Closed | 29/05/2023, 07:52 | 31/05/2023, 08:48 | [NAME] | Low | Problem/Query | [NAME]
00021995 | Customer Service | [NAME] | Status | In Progress | Closed | 29/05/2023, 00:33 | 31/05/2023, 08:42 | [NAME] | Low | Problem/Query | Registration Query
00021268 | Customer Service | [NAME] | Status | In Progress | Closed | 24/05/2023, 10:52 | 31/05/2023, 08:42 | [NAME] | Low | Problem/Query | Profile Query
00022324 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 08:29 | 31/05/2023, 08:37 | Phone | Medium | Problem/Query | Organisation Admin
00021646 | Coding | [NAME] | Status | In Progress | Closed | 25/05/2023, 14:40 | 31/05/2023, 08:35 | [NAME] | Low | Problem/Query | [NAME]
00022325 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 08:34 | 31/05/2023, 08:34 | Phone | Medium | Problem/Query | [NAME]
00001338 | Customer Service | [NAME] | Status | In Progress | Closed | 14/02/2023, 13:36 | 31/05/2023, 08:31 | [NAME] | Low | Problem/Query | Organisation Admin
00019406 | Customer Service | [NAME] | Status | In Progress | Closed | 16/05/2023, 10:06 | 31/05/2023, 08:24 | [NAME] | Low | Problem/Query | [NAME]
00020631 | Customer Service | [NAME] | Status | In Progress | Closed | 22/05/2023, 10:20 | 31/05/2023, 08:22 | [NAME] | Low | Problem/Query | Account Query
00021993 | [NAME] | [NAME] | Status | In Progress | Closed | 28/05/2023, 21:29 | 31/05/2023, 08:21 | [NAME] | Low | Problem/Query | [NAME]
00019107 | Customer Service | [NAME] | Status | In Progress | Closed | 15/05/2023, 10:40 | 31/05/2023, 08:20 | [NAME] | Low | Problem/Query | [NAME]
00020605 | Customer Service | [NAME] | Status | In Progress | Closed | 22/05/2023, 09:18 | 31/05/2023, 08:17 | Web |  | Data Mapping | Profession Admin
00022323 | Customer Service | [NAME] | Status | In Progress | Closed | 31/05/2023, 08:15 | 31/05/2023, 08:17 | Phone | Medium | Problem/Query | Clearing Service - Validation Errors
00020603 | Customer Service | [NAME] | Status | In Progress | Closed | 22/05/2023, 09:10 | 31/05/2023, 08:09 | [NAME] | Low | Problem/Query | Pricing Query
00022004 | Customer Service | [NAME] | Status | In Progress | Closed | 29/05/2023, 08:23 | 31/05/2023, 08:09 | Web |  | Access Request | General Enquiry
00021216 | Customer Service | [NAME] | Status | In Progress | Closed | 24/05/2023, 09:41 | 31/05/2023, 08:01 | Phone | Medium | Problem/Query | Subscription Access Issue
00021107 | Customer Service | [NAME] | Status | In Progress | Closed | 23/05/2023, 15:34 | 31/05/2023, 08:00 | [NAME] | Medium | Problem/Query | Profession Admin
00022320 | Coding | [NAME] | Status | In Progress | Closed | 31/05/2023, 07:33 | 31/05/2023, 07:59 | Secure Messaging | Medium | Problem/Query | Tariff File
00022321 | Coding | [NAME] | Status | In Progress | Closed | 31/05/2023, 07:40 | 31/05/2023, 07:59 | Secure Messaging | Medium | Problem/Query | Tariff File
00021174 | Coding | [NAME] | Status | In Progress | Closed | 23/05/2023, 19:25 | 31/05/2023, 07:58 | [NAME] | Low | Problem/Query | [NAME]
00021646 | Coding | [NAME] | Status | In Progress | Closed | 25/05/2023, 14:40 | 31/05/2023, 07:46 | [NAME] | Low | Problem/Query | [NAME]
00020879 | Coding | [NAME] | Status | In Progress | Closed | 23/05/2023, 09:07 | 31/05/2023, 07:17 | [NAME] | Low | Problem/Query | [NAME]
00022036 | Coding | [NAME] | Status | In Progress | Closed | 30/05/2023, 09:09 | 31/05/2023, 06:55 | [NAME] | Low | Problem/Query | Group Code Set Admin
00022005 | Customer Service | [NAME] | Status | In Progress | Closed | 29/05/2023, 08:39 | 30/05/2023, 17:57 | [NAME] | Low |  | Clearing Service - Validation Errors
00021923 | [NAME] | [NAME] | Status | In Progress | Closed | 26/05/2023, 15:01 | 30/05/2023, 17:49 | [NAME] | Low | Problem/Query | Account Access Issue
00020478 | Customer Service | [NAME] | Status | In Progress | Closed | 19/05/2023, 14:16 | 30/05/2023, 17:42 | [NAME] | Low | Problem/Query | Clearing Service - Validation Errors
00020454 | Customer Service | [NAME] | Status | In Progress | Closed | 19/05/2023, 13:04 | 30/05/2023, 17:40 | [NAME] | Low | Problem/Query | Add New User
00020396 | Customer Service | [NAME] | Status | In Progress | Closed | 19/05/2023, 11:32 | 30/05/2023, 17:39 | [NAME] | Low | Problem/Query | Integrating Vendor Query
00019991 | Customer Service | [NAME] | Status | In Progress | Closed | 18/05/2023, 08:02 | 30/05/2023, 17:35 | [NAME] | Low | Problem/Query | Clearing Service - Validation Errors
00013826 | Customer Service | [NAME] | Status | In Progress | Closed | 18/04/2023, 13:48 | 30/05/2023, 17:33 | [NAME] | Low | Problem/Query | [NAME]
00021768 | Customer Service | [NAME] | Status | In Progress | Closed | 26/05/2023, 09:11 | 30/05/2023, 17:22 | [NAME] | Low | Problem/Query | Account Access Issue
00021761 | Customer Service | [NAME] | Status | In Progress | Closed | 26/05/2023, 08:59 | 30/05/2023, 17:19 | [NAME] | Low | Problem/Query | Account Access Issue
00021015 | Customer Service | [NAME] | Status | In Progress | Closed | 23/05/2023, 12:59 | 30/05/2023, 17:18 | Web |  | Access Request | Add New User
00022302 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 17:07 | 30/05/2023, 17:07 | Phone | Medium | Problem/Query | Registration Query
00018406 | Registrations | [NAME] | Status | In Progress | Closed | 10/05/2023, 19:03 | 30/05/2023, 17:02 | [NAME] | Low | Data Mapping | Profession Admin
00022299 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 16:57 | 30/05/2023, 16:57 | Phone | Medium | Problem/Query | General Enquiry
00021858 | Customer Service | [NAME] | Status | In Progress | Closed | 26/05/2023, 12:09 | 30/05/2023, 16:57 | [NAME] | Low | Problem/Query | Subscription Query
00022297 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 16:54 | 30/05/2023, 16:54 | Phone | Medium | Problem/Query | [NAME]
00021890 | Customer Service | [NAME] | Status | In Progress | Closed | 26/05/2023, 13:06 | 30/05/2023, 16:51 | [NAME] | Low | Problem/Query | Add New User
00022291 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 16:47 | 30/05/2023, 16:47 | Phone | Medium | Problem/Query | Clearing Service - Validation Errors
00022292 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 16:47 | 30/05/2023, 16:47 | Phone | Medium | Problem/Query | [NAME]
00022289 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 16:43 | 30/05/2023, 16:44 | Phone | Medium | Problem/Query | Registration Query
00021171 | Customer Service | [NAME] | Status | In Progress | Closed | 23/05/2023, 18:47 | 30/05/2023, 16:43 | [NAME] | Low | Problem/Query | Account Query
00022287 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 16:41 | 30/05/2023, 16:41 | Phone | Medium | Problem/Query | [NAME]
00022286 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 16:41 | 30/05/2023, 16:41 | Phone | Medium | Problem/Query | General Enquiry
00019848 | Customer Service | [NAME] | Status | In Progress | Closed | 17/05/2023, 13:06 | 30/05/2023, 16:35 | Phone | Medium | Problem/Query | Patients
00022023 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 08:06 | 30/05/2023, 16:35 | [NAME] | Low | Problem/Query | Add New User
00022284 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 16:34 | 30/05/2023, 16:34 | Phone | Medium | Problem/Query | General Enquiry
00019170 | Customer Service | [NAME] | Status | In Progress | Closed | 15/05/2023, 12:25 | 30/05/2023, 16:33 | Web |  | Coding Query | Procedure Code Admin
00022261 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 16:11 | 30/05/2023, 16:29 |  | Medium | Problem/Query | Account Access Issue
00022276 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 16:28 | 30/05/2023, 16:29 | Phone | Medium | Problem/Query | [NAME]
00021230 | Customer Service | [NAME] | Status | In Progress | Closed | 24/05/2023, 10:00 | 30/05/2023, 16:29 | [NAME] | Low | Problem/Query | Add New User
00022264 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 16:13 | 30/05/2023, 16:29 |  | Medium | Problem/Query | [NAME]
00008450 | [NAME] | [NAME] | Status | In Progress | Closed | 20/03/2023, 17:15 | 30/05/2023, 16:28 | [NAME] | Low | Problem/Query | Add New User
00022271 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 16:24 | 30/05/2023, 16:24 | Phone | Medium | Problem/Query | Registration Query
00020224 | Customer Service | [NAME] | Status | In Progress | Closed | 18/05/2023, 14:53 | 30/05/2023, 16:19 | [NAME] | Low | Problem/Query | [NAME]
00020951 | Customer Service | [NAME] | Status | In Progress | Closed | 23/05/2023, 11:32 | 30/05/2023, 16:18 | [NAME] | Low | Problem/Query | Add New User
00022260 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 16:11 | 30/05/2023, 16:11 |  | Medium | Problem/Query | Subscription Query
00022259 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 16:07 | 30/05/2023, 16:07 | Phone | Medium | Coding Query | Account Access Issue
00022258 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 16:06 | 30/05/2023, 16:07 | Phone | Medium | Problem/Query | [NAME]
00022255 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 16:03 | 30/05/2023, 16:03 | Phone | Medium | Problem/Query | [NAME]
00021507 | Customer Service | [NAME] | Status | In Progress | Closed | 25/05/2023, 10:18 | 30/05/2023, 16:00 | [NAME] | Low | Problem/Query | Subscription Query
00021481 | Customer Service | [NAME] | Status | In Progress | Closed | 25/05/2023, 09:07 | 30/05/2023, 15:59 | [NAME] | Low | Problem/Query | [NAME]
00022251 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 15:57 | 30/05/2023, 15:57 | Phone | Medium | Problem/Query | [NAME]
00022183 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 13:44 | 30/05/2023, 15:48 | Phone | Medium | Problem/Query | Account Access Issue
00021977 | Customer Service | [NAME] | Status | In Progress | Closed | 27/05/2023, 09:53 | 30/05/2023, 15:39 | [NAME] | Low | Problem/Query | Account Access Issue
00018786 | Customer Service | [NAME] | Status | In Progress | Closed | 12/05/2023, 10:29 | 30/05/2023, 15:35 | Phone | Medium | Problem/Query | [NAME]
00018843 | Customer Service | [NAME] | Status | In Progress | Closed | 12/05/2023, 12:22 | 30/05/2023, 15:32 | Phone | Medium | Problem/Query | [NAME]
00021752 | Coding | [NAME] | Status | In Progress | Closed | 26/05/2023, 07:49 | 30/05/2023, 15:32 | [NAME] | Low | Problem/Query | [NAME]
00022241 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 15:27 | 30/05/2023, 15:27 | Phone | Medium | Problem/Query | [NAME]
00022240 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 15:25 | 30/05/2023, 15:25 | Phone | Medium | Problem/Query | Account Query
00021962 | [NAME] | [NAME] | Status | In Progress | Closed | 26/05/2023, 17:18 | 30/05/2023, 15:24 | Phone | Medium | Problem/Query | General Enquiry
00021668 | Coding | [NAME] | Status | In Progress | Closed | 25/05/2023, 15:12 | 30/05/2023, 15:21 | [NAME] | Low | Problem/Query | [NAME]
00021412 | Coding | [NAME] | Status | In Progress | Closed | 24/05/2023, 16:06 | 30/05/2023, 15:21 | [NAME] | Low | Problem/Query | [NAME]
00021575 | Coding | [NAME] | Status | In Progress | Closed | 25/05/2023, 12:15 | 30/05/2023, 15:20 | [NAME] | Low | Problem/Query | [NAME]
00021667 | Coding | [NAME] | Status | In Progress | Closed | 25/05/2023, 15:11 | 30/05/2023, 15:20 | [NAME] | Low | Problem/Query | [NAME]
00022238 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 15:19 | 30/05/2023, 15:19 | Phone | Medium | Problem/Query | Clearing Service - Validation Errors
00022081 | Coding | [NAME] | Status | In Progress | Closed | 30/05/2023, 10:50 | 30/05/2023, 15:19 | Secure Messaging | Medium | Problem/Query | Tariff File
00022236 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 15:15 | 30/05/2023, 15:17 | Phone | Medium | Problem/Query | Profile Query
00022237 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 15:16 | 30/05/2023, 15:16 | Phone | Medium | Problem/Query | Add New User
00018405 | [NAME] | [NAME] | Status | In Progress | Closed | 10/05/2023, 18:47 | 30/05/2023, 15:11 | [NAME] | Low | Problem/Query | Add New User
00021964 | Customer Service | [NAME] | Status | In Progress | Closed | 26/05/2023, 17:31 | 30/05/2023, 15:10 | [NAME] | Low | Problem/Query | Account Access Issue
00015572 | Customer Service | [NAME] | Status | In Progress | Closed | 26/04/2023, 14:38 | 30/05/2023, 15:04 | Phone | Low | Problem/Query | [NAME]
00021905 | CS Escalation | [NAME] | Status | In Progress | Closed | 26/05/2023, 14:10 | 30/05/2023, 15:02 |  | Medium | Problem/Query | Registration Query
00022229 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 15:00 | 30/05/2023, 15:01 | Phone | Medium | Problem/Query | [NAME]
00022228 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 14:59 | 30/05/2023, 15:00 | Phone | Medium | Problem/Query | General Enquiry
00022226 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 14:58 | 30/05/2023, 14:58 | Phone | Medium | Problem/Query | Profession Query
00022219 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 14:49 | 30/05/2023, 14:49 | Phone | Medium | Problem/Query | Registration Query
00022218 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 14:49 | 30/05/2023, 14:49 | Phone | Medium | Problem/Query | General Enquiry
00022217 | Customer Service | [NAME] | Status | In Progress | Closed | 30/05/2023, 14:43 | 30/05/2023, 14:43 |  | Medium | Problem/Query | Account Query
00021913 | Customer Service | [NAME] | Status | In Progress | Closed | 26/05/2023, 14:34 | 30/05/2023, 14:40 | [NAME] | Low | Problem/Query | [NAME]