Spreadsheet: 0232ea45-f6ce-4053-9a65-23de1e5017ec
Sheet: Sheet1

Corporate Performance Monitoring 2010/11 Quarter 1 - April to June 2010 | Unnamed: 1 | Unnamed: 2 | Unnamed: 3 | Unnamed: 4 | Unnamed: 5 | Unnamed: 6 | Unnamed: 7 | Unnamed: 8 | Unnamed: 9 | Unnamed: 10 | Unnamed: 11 | Unnamed: 12 | Unnamed: 13 | Unnamed: 14
KEY:                                                                   Star -  Target exceeded/ahead of schedule |  | Circle - On track            Circle with exclamation - Off target/within tolerance           Triangle - Target missed           '-' no status
Outcome | Lead Directorate | Portfolio | CP Ref No: | Description | Aim | Baseline | Result at 31/03/2009 | Result at previous period | 2010/11 Q1 (Jun 10) Result | 2010/11 Q1  (Jun 10) Target | 2010/11 EOY (March 2011) Target | Status | What is being by done by [NAME]?
SE | CE | PPC | CP08 SE 1.4c | Percentage of consumers who feel confident when buying goods or services in the City | Bigger is Better |  |  |  | 92.4 | 93.4 | 93.4 | l! | • This score is based on a small set of results  - 53 consumers.
SE | DEV | T&R | CPM10 SE 1.8a | [NAME] approval to publish the Emerging Core Strategy that will set the vision and framework for sustabable growth and development in Birmingham over the next 20 years:  Cabinet Approval sought | Bigger is Better |  |  |  | Currently on [NAME] | Currently on [NAME] | 2010-12-01 00:00:00 | l | • A corporate working group has been established under Growth and Regeneration Corporate Management Team and a programme of discussions with the Cabinet member is diaried for August 2010.
SE | DEV | L | CPM10 SE 1.7a | Creation of a transformed New Street Station, Gateway to drive the regeneration of Birmingham: Complete the demolition of Stephenson Tower | Achieved on [NAME] |  |  |  | Currently on [NAME] | Currently on [NAME] | 2011-03-01 00:00:00 | l | • On target. The conditions associated with the contract for the demolition of Stephenson Tower have been satisfied.
SE | DEV | L | CPM10 SE 1.8b | Big City Plan:  Cabinet adoption of a strategic masterplan for the City Centre for the next 30 years | Achieved on [NAME] |  |  |  | Currently on [NAME] | Currently on [NAME] | 2011-03-01 00:00:00 | l | • On target. Preparations underway for the formal launch.
SE | DEV | T&R | NI151 | Overall employment rate:  Maintain a 10.5 percentage points gap with the regional average employment rate | Plan is best |  |  |  | 10.3 | 10.5 | Maintain 10.5 percentage points gap with WM average | « | • Latest data is for Oct 08-Sept 09 and shows a small improvement from both the baseline position, which was the previous quarter, and target . Note the revised target is to maintain the baseline position.  The economic recovery in the city is still very fragile, and there is a lag in the data, so, whilst performance to date is encouraging, this may not be sustained.
SE | DEV | T&R | NI153 | Working age people claiming out of work benefits in the worst performing neighbourhoods.  Achieve a rate of +0.1 percentage points better than the West Midlands regional average. | Smaller is Better |  |  |  | 0.3 | 0.1 | Plus 0.1  percentage points  with WM average | « | The gap with the region has narrowed slightly from the previous quarter's position of 0.6% point gap.  We are still marginally above the target performance, but achieving the target will depend on the city out-performing the region over the coming months.
SE | DEV | T&R | CP10 SE 1.5a | Number of businesses supported through the recovery period by Birmingham Business Support Package. | Plan is best |  |  |  | 210 | 20 | 500 | « | • The Business Support Package is delivered through a range of partners, and is on track to achieve target. The measure is based on the completion of projects by each business, and does not take into account grants offered and committed to businesses.
SE | DEV | T&R | CP10 SE 1.6a | Graduates supported to move into self employment and establish new businesses. | Plan is best |  |  |  | 78 | 125 | 455 | p | The project is currently behind target. The project involves Aston, Birmingham and Birmingham City Universities, as the contracted suppliers of the graduate support programme.  The universities have been contacted, and have advised that profiled engagement over forthcoming months will see the project brought back on target.
SE | DEV | DL | CPM10 SE 1.4a | Complete the Eastside Combined Heat & Power scheme:  Phase 1 Choildren's Hospital receiving heat and obtaining carbon savings | Achieved on [NAME] |  |  |  | Currently on [NAME] | Currently on [NAME] | 2011-03-01 00:00:00 | l | • On target. All necessary preparation work has been completed.
SE | DEV | DL | NI185 | Carbon Dioxide (CO2) reductions from Local Authority operations (from the 1990 baseline position) | Bigger is Better |  |  |  | Expected  in July 2011 | 30 | 30 | Annual Measure | This indicator is reported annually and results for 2009/10 will be available in July 2011.  The 2008/09 end of the year results for Birmingham Council were 177,357 tonnes of CO2 emissions.  These figures were published by the Government in July 2010.  The 2010/11 target for CO2 reduction is curently under corporate review as monitoring processes are being refined. Further guidance on CO2 emissions is expected from the Government as this National Indicator is currently the subject of a review.
SE | DEV | DL | [NAME] | Planning to adapt to Climate Change | Plan is best |  |  |  | 2 | 2 | 3 | l | • Target of Level 2 achieved.  The Level 2 evidence was submitted to the Department of Environment, Food and Rural Affairs (Defra) by 31st May 2010.  Local authorities report the level of preparedness they have reached against the five levels of performance, graded 0-4.  The higher the number, the better the performance. A baseline requirement is the appointment of a lead officer to identify and provide advice to service/department heads on potential impacts of future climate change on its functions.  A new post of Climate Change Adaptation and Green Infrastructure Manager has been grade assessed.  This post is expected to be recruited in 2010/11.  This post will provide the permanent capacity to respond to the Council's climate change adaptation responsibilities in the long term.  In the interim a Senior Climate Change Officer was funded through Working Neighbourhood Fund (WNF) to achieve the 2009/10 target and is funded through to the end of September 2010 to continue progress on this target.
SE | CYP&F | CYP&F | [NAME] | Achievement of 5 or more A*-C grades at GCSE or equivalent including English and Maths | Bigger is Better |  |  |  | 55 | 51 | 51 | « | Provisional indications show that Birmingham schools'  GCSE and equivalent results have shown impressive improvements in 2010.  55% of candidates achieved 5 or more A*-C including English and mathematics compared with 47.7% in 2009.  The provisional figure for 5 or more A*-C in any subjects is 78% compared with 72.7% in 2009.  Last year the city had 7 National Challenge schools with figures below 30% for 5 or more A*-C including English and mathematics.  Since then all of these schools have made substantial progress and in 2010 all of these are above this threshold.
SE | CYP&F | CYP&F | NI117 | Percentage of 16 to 18 year olds who are not in education, employment or training (NEET) | Smaller is Better |  |  |  | Provisional results available in Jan 2011 | 7 | 7 | Annual Measure | • Nationally this is an annually reported indicator. Provisional results will be available in January 2011. Confirmed and verified results from the Department of Education (DoE) will be available in March 2011.
SE | CYP&F | CYP&F | [NAME] | Reduce the number of schools where under 55% of pupils achieve level 4 in KS2 English and Maths | Smaller is Better |  |  |  | Expected  in Quarter 2 | 17 | 17 | Annual Measure | • This is an annual indicator.  Results for this indicator will not be available until September 2010.
SE | DEV | T&R | NI167 | Congestion - minimise the impact of increased traffic on journey times; the average journey time per mile on major routes in the authority area during the morning peak | Smaller is Better |  |  |  | Expected February 2011 | 4.04 | 4.04 | Annual Measure | • Target achieved.  The Department for Transport only provides a full update of this indicator once a year.  Based on the last update in February 2010, the figure for the West Midlands is well within the congestion target set for 2009/10.
SE | DEV | T&R | CPM10 SE 1.5b | Development of a BID for [NAME] and support of the wider area | Achieved on [NAME] |  |  |  | Currently on [NAME] | Currently on [NAME] | 2011-03-01 00:00:00 | l | • On target. Consultation on BID proposal is complete. The report, supported by [NAME] and presented to Cabinet on 26th July, was was fully endorsed by the Council and the financial package agreed.  On 7th September the  BID Proposal will be launched. The BID ballot will take place between 4th October to 11th November.  Subject to a successful ballot, the BID will become operational on 1st April 2011.
SE | DEV | T&R | CPM10 SE 1.8c | Local Centres: Completon of the public realm enhancement works Erdington, [NAME] and other locations. | Achieved on [NAME] |  |  |  | Currently on [NAME] | Currently on [NAME] | 2011-03-01 00:00:00 | l | • On target.  A contract for the improvements in Frankley has been awarded and it is anticipated that work will commence on site in August. Work to support Erdington Town Centre Management and the Erdington Town Centre Partnership is continuing. Initial work is underway to produce a Supplementary Planning Document for Erdington Town Centre.   Traffic management works and environmental improvements are to be funded through the local centres programme.
SE | DEV | T&R | CPM10 SE 1.7b | Support extension of Metro through the City Centre by progressing agreement wiyth Centro on the complementary works | Achieved on [NAME] |  |  |  | Currently on [NAME] | Currently on [NAME] | 2011-03-01 00:00:00 | l | • Progress with Centro on the complementary works. The appropriate agreement is currently on hold due to the Government's decision to suspend all decisions on projects until after the Comprehensive Spending Review on 20th October 2010.  This will determine the projects the Government will be supporting in the future and the associated spending plans for 2011/12-2013/14.
SE | DEV | T&R | CPM10 SE 1.8d | Longbridge - Gain Cabinet approval to the Local Authority Memorandum of Understanding | Achieved on [NAME] |  |  |  | Currently on [NAME] | Currently on [NAME] | 2010-09-01 00:00:00 | l | • Report on track for presentation to Cabinet in September.
SE | DEV | T&R | CPM10 SE 1.8e | Longbridge; Commence pre-application negotiations for the "Town Centre" | Achieved on [NAME] |  |  |  | Currently on [NAME] | Currently on [NAME] | 2010-09-01 00:00:00 | l | • On track. Discussions on the Town Centre proposals are underway with the developer, prior to the submission of a formal planning application.
SE | DEV | T&R | CPM10 SE 1.8f | Longbridge Pre app. negotiations for MyPlace Youth Centre | Achieved on [NAME] |  |  |  | Currently on [NAME] | Currently on [NAME] | 2010-12-01 00:00:00 | l | • On track. Discussions with the developer of the MyPlace Youth Centre,  are due to commence in the autumn, prior to the submission of a formal planning application
SE | DEV | T&R | CPM10 SE 1.8g | Progress Statutory Planning Work Aston, Newtown & Lozells - gain approval to submission documents | Achieved on [NAME] |  |  |  | Currently on [NAME] | Currently on [NAME] | 2011-01-01 00:00:00 | l | • On target. The analysis of community consultation Preferred Options has been completed, and  preparation of the final plan documentation has commenced.
SE | DEV | T&R | CPM10 SE 1.8h | [NAME] options consultation of Bordesley Park | Achieved on [NAME] |  |  |  | Currently on [NAME] | Currently on [NAME] | 2010-12-01 00:00:00 | l | • On track for completion by December 2010.
SE | DEV | T&R | CPM10 SE 1.5c | Submit proposals for a new Local Enterprise Partnership | Achieved on [NAME] |  |  |  | Currently on [NAME] | Currently on [NAME] | 2010-09-01 00:00:00 | l | • On track. Working with internal colleagues, a framework for Local Enterprise Partnership proposals is being developed, and support provided to evaluate the implications of the different options.
SSCG | CE | LC | CP08 SSCG 2.5b | Percentage of Private Hire vehicles and drivers that comply fully with licensing conditions | Bigger is Better |  |  |  | 72 | 71.3 | 71.3 | l
SSCG | A&C | A&C | CP09 SSCG 2.6a | Compliance with targets for completion of safeguarding referrals for adults aged 18+ - percentage completed within 24 hours | Bigger is Better |  |  |  | 91.5 | 95 | 95 | l! | During 2009 - 2010 this indicator was monitored monthly. For 2010 - 2011 the indicator will be reported on a year to date performance (April - current period). Performance updates are now run twice a month and lists of those cases that are outside of timescales are being provided to operational teams to double check.   Team managers are also able to run reports daily showing the lists of cases that are open to the team. Along with CareFirst data recorded and reported to the end of June 2010, work is well advanced within Older Adult Services to ensure that all local data is reflected in the report for the end of July 2010 which will lead to the reported performance meeting the anticipated target.
SSCG | A&C | A&C | CP09 SSCG 2.6b | Compliance with targets for completion of safeguarding assessments for adults aged 18+ - percentage completed within 28 days of referral | Bigger is Better |  |  |  | 61.8 | 80 | 80 | p | As above
SSCG | A&C | A&C | CP09 SSCG 2.6c | Compliance with targets for completion of safeguarding case conferences for adults aged 18+ - percentage completed within 38 days of referral | Bigger is Better |  |  |  | 43.6 | 80 | 80 | p | As above
SSCG | A&C | A&C | CP10 SSCG 2.1a | Complete safeguarding case file audits equivalent to 25% of safeguarding alerts, by March 2011 | Bigger is Better |  |  |  | 26.74 | 25 | 25 | « | A new audit process has been designed and a 3 monthly report to Directorate Management Team to be produced in July/Oct/Jan/April. 139 case file audits have been completed between April and June. This is against a target of 130. We are currently performing slightly above target.
SSCG | A&C | A&C | CPM10 SSCG 2.1b | Quarterly Reports showing outcomes from safeguarding audits | Achieved on [NAME] |  |  |  | Currently on [NAME] | Currently on [NAME] |  | l | Quarterly reports to be available to Directorate Management Team and Birmingham Safeguarding Advisory Board (BSAB) and to BSAB Performance, Audit and Quality Assurance Sub Group as of July 2010.
SSCG | A&C | A&C | CPM10 SSCG 2.1c | Remodel employment pathway between Adults & Communities and Development Directorates by December 2010 | Achieved on [NAME] |  |  |  | Currently on [NAME] | Currently on [NAME] | 2010-12-01 00:00:00 | l | An integrated employment board has been set up and an action plan agreed at Executive Management Team.
SSCG | A&C | A&C | CP10 SSCG 2.1d | 5 percent of learning disability clients known to us to be in employment | Plan is best |  |  |  | 0.4 | 5 | 5 | Annual Measure | An integrated employment board has been set up and an action plan agreed at Executive Management Team - these processes are over seeing progress. Between April - June 0.4% (14 people recorded). End of year target 5%. Only those reviewed/ assessed can be counted.  If all with recorded status were reviewed/assessed there is still only 2% of known Learning Disability clients in paid employment. Benchmarking with other local authorities is underway to see if any lessons can be learnt from those with better results.
SSCG | CE | LC | CP08 SSCG 2.5a | Percentage of Hackney Carriage vehicles and drivers that comply fully with licensing conditions | Bigger is Better |  |  |  | 92.3 | 91.6 | 91.6 | l
SSCG | CE | E&HR | NI035 | Building resilience to violent extremism (LAA indicator) | Bigger is Better |  |  |  | ? | 4 | 4 | Annual Measure | • An interim evaluation of Birmingham's Prevent Strategy has been commissioned which will look at governance and the focus of the strategy during 2008-2010.  Project objectives for this year are to be reviewed following the reclaiming of £300k funding from the Government.
SSCG | ENV & CUL | T&R | NI191 | Residual household waste per household (household = each property shown on the Council Tax valuation list) | Smaller is Better |  |  |  | 171.75 | 187 | 727 | « | • We are on course to achieve this target. The economic climate, the promotion of reuse and control of Household Recycling Centres permits all help to keep this on track.
SSCG | ENV & CUL | T&R | NI192 | Percentage of household waste sent for reuse, recycling and composting | Bigger is Better |  |  |  | 34.48 | 33 | 33 | l | • We are on course to achieve this target. Household Recycling Centres improvements, recycling and reuse promotions and roll out to flats are all helping to keep this on target.
SSCG | ENV & CUL | T&R | NI193 | Percentage of municipal waste land filled | Smaller is Better |  |  |  | 12.54 | 12 | 12 | l! | • We are on course to achieve this target, as per NI191 and NI192 promotion of reuse, improvements at Household Recycling Centre's, recycling promotion and roll out to flats have all contributed in keeping this on target.
SSCG | ENV & CUL | T&R | [NAME] | Percentage of relevant land and highways that is assessed as having deposits of litter that falls below an acceptable level. | Smaller is Better |  |  |  | 2.33 | 3.5 | 3.5 | « | • We are on course to achieve this target. The operational change to Ward based street cleansing is helping to keep this on target.
SSCG | ENV & CUL | T&R | NI195b | Percentage of relevant land and highways that is assessed as having deposits of detritus that falls below an acceptable level. | Smaller is Better |  |  |  | 7.52 | 9.2 | 8.55 | « | • We are on course to achieve this target. The operational change to Ward based street cleansing is helping to keep this on target.
SSCG | ENV & CUL | T&R | NI195c | Percentage of relevant land and highways that is assessed as having deposits of graffiti that falls below an acceptable level. | Smaller is Better |  |  |  | 3.17 | 9 | 9 | « | • We are on course to achieve this target. The operational change to Ward based street cleansing plus the extra resource provided for this service is helping to keep this on target.  It is imperative that new funding is secured to continue with the current service levels.
SSCG | ENV & CUL | T&R | CP10 SSCG 2.8b | Percentage of people expressing satisfaction with the fortnightly collection of recyclable materials | Bigger is Better |  |  |  | 78 | 75 | 75 | l | The results of the 2010/11 Annual Opinion Survey are not available until January 2011. While not directly comparable, the results from the Monthly Tracker (June 2010) show a total satisfaction of 88%.  This figure shows us to be exceeding target for this satisfaction measure, we will continue to monitor customer interactions on a monthly basis and will be using the tracker information for trend analysis.
SSCG | ENV & CUL | T&R | CP10 SSCG 2.8a | Percentage of people expressing satisfaction with the weekly collection of household waste | Bigger is Better |  |  |  | Expected January 2011 | 80 | 80 | Annual Measure | The results of the 2010/11 Annual Opinion Survey are not available until January 2011. While not directly comparable, the results from the Monthly Tracker (June 2010) show a total satisfaction of 78%.  This figure shows us to be exceeding target for this satisfaction measure, we will continue to monitor customer interactions on a monthly basis and will be using the tracker information for trend analysis.
SSCG | CYP&F | CYP&F | CP10 SSCG 2.1e | A maximum caseload of 18 children,  per qualified social worker, by March 2011 | Smaller is Better |  |  |  | Annual Measure | 18 | 18 | Annual Measure | We are still developing a reporting mechanism to report the average caseload per qualified worker. We have had problems ascertaining HR information and now have a process in place to collate the number of qualified staff manually in a monthly staffing return completed by Operations Mangers. Caseload information is available but the distinction between qualified/unqualified workers is currently being inserted into the reporting mechanism.   Provisional figures show an average caseload of 18 (on target) but the data for the type of worker is subject to data quality issues.
SSCG | CYP&F | CYP&F | NI045 | Young offenders engagement in suitable education, employment or training | Bigger is Better |  |  |  | Expected in August 2010 | 82.4 | 82.4 | Annual Measure | • We are unable to report data on this indicator until six weeks after the following quarter. Quarter one data will not be available until August 2010.
SSCG | HOU | LS&CS | CP10 SSCG 2.3a | Percentage of residents who feel safe during the day | Bigger is Better |  |  |  | 95 | 94 | 94 | l | The most recent Tracker survey data (April to June average) suggests that there has been a slight increase on the last quarter (3%) and the same quarter last year (2%) in the percentage of people feeling safe during the day. However, due to sample size these increases are not statistically significant, and be little more than natural variation.   In the Police's own feeling the difference survey there has been an increase in feelings of safety since January 2009, however there was a slight drop in last quarter - the reasons for this are yet to be confirmed or verified, but as it is one data point, it may again be due to natural variation. | resulted updated following Cabinet  (status changed to 'blue' from 'amber'
SSCG | DEV | T&R | NI047 | Percentage reduction in the rolling three year average for the number of people killed/seriously injured in road traffic accidents | Bigger is Better |  |  |  | Annual Measure | 3.58 | 3.58 | Annual Measure | • On track to meet the target. This indicator is based on the percentage change from one year to the next, based on a three year rolling average. The latest estimated result is 1.34% based upon the period January to March 2010.   This is a provisional figure at this stage as numbers are too low for meaningful comparision/reporting and the adverse weather conditions in this period were a factor in the resulting low figure.
BH | A&C | A&C | CPM10 BH 3.3a | Produce joint commissioning strategies for Learning Disability and Mental Health, by October 2010 | Achieved on [NAME] |  |  |  | Currently on [NAME] | Currently on [NAME] | 2010-10-01 00:00:00 | l | The Mental Health and Learning Disabilities strategies have been approved by the Integrated Commissioning Board. The documents are now out for public consultation.
BH | A&C | A&C | [NAME] | Delayed transfers of care - per 100,000 pop aged 18+ (LAA) | Smaller is Better |  |  |  | 19.6 | 10.2 | 10.2 | p | The number of delayed transfers of care (smaller is better) has improved upon the same period in 2009-10. It is recognised that the effects of our necessary internal re-organisation process and rollout of key new IT systems and supporting arrangements have led to some assessment delays in the hospitals. We are working urgently on this and will streamline significantly these processes, in and around hospitals, as a matter of urgency. The average of the weekly snapshots so far for 2010/11 shows that A&C were responsible for 88 delays per week (56 in acute hospitals and 32 in non-acute) and the NHS  for 60 delays per week (21 in acute hospitals and 38 in non-acute). This highlights that [NAME] is a multi-agency problem and consistent with the City Council's past position, the obligation is upon us to dramatically remodel the care system.  This is now made more achievable with the introduction of new flexibilities in the latest NHS Operating Framework and the need to deliver major efficiencies across the health sector.
 |  |  |  |  |  |  |  |  |  |  |  |  | Other key broad areas of action agreed with Trust Chief Executives include: agree a new high-level tripartite agreement that avoids wasteful "fining" debates and locks all into relevant action; immediately resolve current outstanding South Birmingham issues on reimbursement grant; cost out and model excess bed day resources with a view to using these more effectively; develop a clear Citywide commissioning plan to drive enablement home care; map and evidence all relevant current practices to drive next year's commissioning intentions, sooner if possible.  The Regional Improvement and Efficiency Programme have invested into an Optimal Care programme across South Birmingham which explores new models of working. The Audit Commission are reviewing delays in community health settings. Both of these will create models of best practice. We have also revised the city wide approach and a new approach of moving to best practice in the city and then modelling in external benchmarks has been accepted.
BH | CYP&F | CYP&F | NI056i | Percentage of children in Year 6 who are obese, as shown by the National Child Measurement Programme (NCMP) (LAA) | Smaller is Better |  |  |  | Expected in November 2011 | 21.7 | 21.7 | Annual Measure | • Performance data against this indicator is gathered from the Department of Health. 2010/11 data will not be available until November 2011 at the earliest.
BH | CYP&F | CYP&F | NI112 | Under 18 conception rate per 1,000 15-17 year olds (LAA) | Smaller is Better |  |  |  | Expected  in March 2011 | 49.44 (969 actual) | 49.44 (969 actual) | Annual Measure | • Data for this indicator is collected from the Office of National Statistics (ONS) data and reported two years after the period end. This is an annually reported indicator and we are expecting 2009 conception rate data to be available for reporting in March 2011.
BH | CYP&F | CYP&F | NI057 | Children and young people's participation in high-quality physical education and sport | Bigger is Better |  |  |  | Expected in September 2010 | 83 | 83 | Annual Measure | • This is an annual indicator.  Results for this indicator will not be available until September 2010.
BH | ENV & CUL | LS&C | NI008 | Adults participation in sport and active recreation | Bigger is Better |  |  |  | 19.5 | 20.2 | 20.2 | l | • The annual result released by the Active People Survey in December 2009 of 18.1% showed a slight increase in performance. The latest interim 12 monthly figure has shown a significant increase to 19.5%. The Be Active scheme is now established city wide, this contributes significantly to this indicator and provides free swimming at all times and fitness gym, exercise to music classes, jogging and walking groups during off-peak hours for all Birmingham residents. Local offers targeting segmented groups within the priority wards and constituencies are being introduced city wide on a local level.  To contribute to achieving the 3 year target for this indicator by March 2011 the service needs to have 23,000 new Leisure Card holders participating in regular exercise 3x30mins per week. Since the city wide launch of Be Active in September 2009 65,000 'new' customers have signed up to the scheme, in addition to the existing 56,000 people who were already on the scheme. Birmingham University are presently undertaking a programme of evaluation of customer behaviour including frequency of use (i.e. 3x30m), health improvements and  motivational factors.
EHQL | A&C | A&C | NI130 | Social Care clients receiving Self Directed Support (Direct Payments and Individual Budgets) (LAA) | Bigger is Better |  |  |  | 17 | 17.9 | 46.2 | l! | The indicator is slightly below the target .This is due to the need to complete the introduction of new recording and reporting issues that have arisen with the transfer from CareFirst 5 to CareFirst 6. A full set of reports around the new Individual Budget process has been developed and is being shared with operational staff to identify issues with compliance in recording.
EHQL | A&C | A&C | NI135 | Carers receiving needs assessment or review and a specific carer's service, or advice & information (LAA) | Bigger is Better |  |  |  | 16.9 | 11.6 | 46.3 | « | At this stage the indicator is ahead of target. However, this is in part due to the seasonal nature of the carers grants with over half being allocated in the first 3 months of the year.
EHQL | DEV | L | CPM10 EHQL 4.10a | Library of Birmingham - Construction of a new City Library fit for the 21st Century - Masonry wall completed to ground floor level | Achieved on [NAME] |  |  |  | Currently on [NAME] | Currently on [NAME] | 2011-03-01 00:00:00 | l | • On track for [NAME] opening in 2013.
EHQL | CE | PPC | CP08 EHQL 4.1aiii | Percentage delivery of the planned Environmental Protection inspections of trade premises | Bigger is Better |  |  |  | 94 | 100 | 100 | p | The shortfall was due to 3 inspections being carried forward into the following month due to personnel availability and the expertise needed for the inspections.
EHQL | CE | PPC | CP08 EHQL 4.1ai | Percentage delivery of the planned Food inspections of trade premises | Bigger is Better |  |  |  | 118 | 100 | 100 | « | Some inspections have been brought forward, due for later in the year to take account of major changes in the business from October onwards(the restructuring of the service) with consequent reduction in field officers.
EHQL | CE | PPC | CP08 EHQL 4.1aii | Percentage delivery of the planned Health & Safety inspections of trade premises | Bigger is Better |  |  |  | 91 | 100 | 100 | p | • The Health and Safety Executive has recently changed the risk assessment scheme for health and safety inspections.  Although officers are working to the new system, it requires a change to the software which is in the process of being finalised.  This has presented problems in monitoring the programme in the first quarter, but the shortfall in the number of inspections required will be addressed early in the next quarter.
EHQL | HOU | H | CP08 SE 1.7a | Affordable homes: completions as a percentage of target in the National Affordable Homes Programme | Bigger is Better |  |  |  | 100 | 100 | 100 | l | On target.
EHQL | HOU | H | CP08 EHQL 4.2a | The percentage of Right to Repair jobs completed on time for Council tenants | Bigger is Better |  |  |  | 97.98 | 96 | 96 | l | The initial target was set to take into consideration mobilising the Repairs & Maintenance contract on the south from [NAME] to [NAME]. Mobilisation on this contract went better than anticipated and this is reflected in the performance outturn of the first quarter.
EHQL | HOU | H | CP08 EHQL 4.2b | The number of non decent homes occupied by vulnerable households improving their homes towards the Decent Homes Standard as a result of receiving a service | Bigger is Better |  |  |  | 632 | 600 | 4800 | « | The positive of 32 was as a result of better than expected performance from our delivery partners in Q1 (April to June 2010).
EHQL | HOU | H | KPI 6.6 | The percentage of Council homes meeting the Decent Homes Standard | Bigger is Better |  |  |  | 96.63 | 96.5 | 100 | l | On target
MC | A&C | A&C | CP10 MC 5.5a | 100 Dignity Champions signing up to the Dept of Health scheme by December 2010 | Achieved on [NAME] |  |  |  | 6 | 35 | 100 by Dec 10 | p | Dignity Champions are being identified through existing service user and carer forums and there is considerable enthusiasm for the idea. The target of 100 Champions by December 2010 should be achieved.  We already have more than 50 service users and carers interested in being Dignity Champions.  However, at the moment, we don't have the mechanisms in place to formally record them as such, or to support a Directorate Dignity Champions network.
MC | A&C | A&C | CP10 MC 5.5b | 20 service users and carers taking an active part in one or more of the Local Involvement Netowork's (LINK's) working groups, by March 2011 | Bigger is Better |  |  |  | 10 | 5 | 20 | « | More than 10 service users and carers are already taking an active part in LINKs working groups and the target of 20 will be met by March 2011.
MC | CE | E&HR | NI001 | Percentage  of people who believe people from different backgrounds get on well together | Bigger is Better |  |  |  | 84 (From Tracker) | 74.8 | 74.8 | « | The Community Development Network Group has been established and future meetings will be held bi-monthly. The first Community Cohesion Forum meeting was held in April and focused on the Community Cohesion Index. Following the removal of the Place Survey the BCC Monthly Opinion Tracker will be used for 2010-11 as the measurement tool of progress around community cohesion.
IE | CE | L | BV003 | Percentage of people satisfied with Birmingham City Council services | Bigger is Better |  |  |  | 74 | 73 | 73 | l | Resident satisfaction is measured through a quarterly representative sample of over 750 adult residents interviewed face to face across the city.
IE | CE | E&HR | BV011a.02 | Percentage of top 5 percent earners who are women | Bigger is Better |  |  |  | 46.79 | 45 | 45 | l | Performance on this measure is better than target and shows a slight increase since the previous report. The Cabinet Member for Equalities and HR has taken the view that target and performance should be maintained at this level.
IE | CE | E&HR | BV011b.02 | Percentage of black and minority ethnic staff who are in the top 5 percent of earners | Bigger is Better |  |  |  | 15.11 | 18 | 18 | p | Performance on this measure is below target.The Percentage of Black/Minority Ethnic Staff within the Top 5% of Salaries in the Council has fallen slightly since the previous report and this has been caused by a reduction in the proportion of Black/Minority Ethnic Staff within the JNC population during the reporting period. - some employees exercise their right not to disclose their ethnicity - recruitment to all roles within the council  continues to be on the basis of merit to ensure that the best person is selected for each role.
IE | CE | E&HR | BV012 | Sickness absence rate - days per annum, per full time equivalent employee | Smaller is Better |  |  |  | 2.31 | 2.31 | 9.25 | l | Performance on this measure is below target. The Percentage of Black/Minority Ethnic Staff within the Top 5% of Salaries in the Council has fallen slightly since the previous report and this has been caused by a reduction in the proportion of Black/Minority Ethnic Staff within the JNC population during the reporting period. - some employees exercise their right not to disclose their ethnicity. - recruitment to all roles continues to be on the basis of merit to ensure that the best person is selected for each role
IE | CE | E&HR | BV016a | Percentage of employees who are disabled | Bigger is Better |  |  |  | 2.17 | 2.1 | 2.1 | l | Performance of this indicator is slightly better than target and is almost unchanged during the reporting period. - some employees exercise their right not to disclose information on disability - recruitment to all roles within the council continues to be on the basis of merit to ensure that the best person is selected for each role
IE | CE | E&HR | CP09 AE 6.4a | Progress within the 'Excellent' level of the Equality Framework for Local Government having secured the 'achieving level' | Bigger is Better |  |  |  | Annual Measure | 25 | 50 | Annual Measure | • Information has been supplied to service areas around the main focus areas. Directorates are continuing to update existing evidence against the main targets within the Framework in preparation for self assessment by the end of 2010.
IE | CE | DL | CP09 AE 6.6a | Increase in the percentage of citizens using digital channels to access information and council services | Bigger is Better |  |  |  | Annual Measure | 30 | 30 | Annual Measure | On target.  The results for this indicator is measured annually through the Annual Opinion Survey. [NAME], with the support of its partners continues to  raise awareness of the digital channels to access information and services. We have recently made Choice based letting available and through IDTV and developing the next stages of Online Schools Admissions. We are also working with a number of registered social landlords to explore ways of increasing connectivity within social housing.  The launch of Customer First's online services will also contribute to this indicator.
IE | CE | DL | CP09 AE 6.6b | Increase in the percentage of businesses using digital channels to access information and council services | Bigger is Better |  |  |  | Annual Measure | 37.1 | 37.1 | Annual Measure | On target.  The results for this indicator will be measured annually by the Business Survey conducted by Economic Development. The launch of FinditinBirmingham website will contribute to the development of this indicator.
IE | CE | E&HR | KPI 2.1 | Percentage of Personal Development Reviews completed | Bigger is Better |  |  |  | Expected September 2010 | 90 | 90 | Annual Measure | Performance is measured on an annual basis.  The annual result will be available at quarter two (September 2010).
IE | CE | DL | CP10 IE 6.4a | Percentage of service requests completed by due date | Bigger is Better |  |  |  | Reported from Quarter 2 | Baseline | Baseline | Annual Measure | • Due to outstanding Customer Relationship Management stabilisation issues, we are currently unable to report on this measure. Reporting will commence from Quarter 3 (October 2010)..
IE | CE | DL | LI 6.2.1 | Complaints responses <10 days | Bigger is Better |  |  |  | Reported from Quarter 3 | 90 | 90 | - | Due to outstanding Customer Relationship Management stabilisation, issues we are currently unable to report on this measure. Reporting will commence from Quarter 3 (October 2010).
IE | CE | DL | CP10 IE 6.4c | Percentage of calls abandoned within the contact centre | Smaller is Better |  |  |  | 13.54 | 10 | 10 | p | In July, the abandonment rate improved considerably to 3.7% with continued improvement in August and currently stands at 3.1%. Previous abandonment rates stood at April 16%, May 15%, and June 8.6%.
IE | CE | DL | [NAME] | Value for money- total net value of on-going cash-releasing gains since start of the year | Bigger is Better |  |  |  | Expected October 2010 | Half yearly measure | 41.3m | - | • The next available update for this indicator will be in October.
IE | CE | DL | CP10 IE 6.1a | % Business Transformation financial benefits achieved | Bigger is Better |  |  |  | 93.5 | 95 | 95 | l!
IE | CE | E&HR | PP RG 6.3a | [NAME] rating on the Stonewall Index which ranks Britain's top 100 employers for lesbian, gay and bisexual staff | Smaller is Better |  |  |  | Annual Measure | 100 | 100 | Annual Measure | • Preparations are underway for the 2011 submission to [NAME].  Priority areas identified including [NAME] (work currently underway to develop Dignity at Work policy); [NAME], grades and declaration; and Career Development opportunities.  Submission to be made by 10/09/10.
IE | CE | DL | PP RG 6.4a | Improved sustainability in BCC procurement decisions - sustainable procurement national action plan - flexible framework level | Plan is best |  |  |  | Expected March 2011 | Level 3 | Level 3 | Annual Measure | • BCC is on track to achieving Level 3 of the Sustainable Flexible Framework - work continues: to develop and deliver advanced sustainable procurement training and develop a supplier engagement programme.
IE | HOU | H | CP08 AE 6.1a | The percentage of rent collected from council tenants as a proportion of rent due | Bigger is Better |  |  |  | 97.2 | 100.25 | 100.25 | l! | The number of tenants in receipt of Housing Benefit was reduced by 1.33% in Quarter 1 of 2010/11. In the same period 2009/10 there was 1.22% increase in the number of tenants in receipt of Housing Benefit. This reduction has had an impact on the level of rent arrears.   Performance will improve in the last quarter of year as a result of payment holidays in December and March, however the target of 100.25% may not be fully achieved due to variance in performance in Quarter 1 compared to the same period 2009/10.
 |  |  |  |  |  |  |  |  |  |  |  | !
 |  |  |  |  |  |  |  |  |  |  |  | ?!
 |  |  |  |  |  |  |  |  |  |  |  | p
 |  |  |  |  |  |  |  |  |  |  |  | ●
 |  |  |  |  |  |  |  |  |  |  |  | ­