Spreadsheet: 098befba-1a74-4082-bb1d-35602a7ed78b
Sheet: Ldr Synch

Army Family Covenant | Venue
Issue Synchronization Matrix  X = Direct Reference A = Associated Reference | DA IG | IMCOM IG | [NAME] | AFAP | AUSA - Family Forum I | AUSA - Family Forum II | AUSA - Family Forum III | AUSA - ILW AFC Panel | AUSA - ILW CSF Panel | AUSA - ILW HP/RR/SP Panel | AUSA - FRG Leader Panels | AUSA - SOS Symposium | AFC Survey (Europe) | RAND Site Visit | (i.e CSF, [NAME], AFAP, etc)Covered under another venue |  | If not - should SFAP LOO take lead? | Or, no action recommended | Green = on track | Amber = minor delays | Red = major delays but achieveable | Black = unattainable
ACS Issues
Publish FRG Leader fundraising guidance (provide "how to give" card to summarize how to donate) | X |  |  |  | X |  |  |  |  |  |  |  |  |  | x
Fundraising guidance included in Annex J, AR 608-1
Verify vFRG procedures (confidentiality, registration) | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | X
Clarifying guidelines can be placed on AOS/Opready material
Collect FRSA lessons learned | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | X
This is being collected;
Rightsize Casualty Assistance Centers (hiring and training) |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | X | X
This has been accomplished thru SOS; this is a CMAOC/IMCOM HR issue
Standardize Casualty Assistance Center services -- retirees |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | X
Guidance is being updated in AR 600-8-1 to address retirees, CMAOC/IMCOM HR Issue
Offer Casualty Assistance to Soldiers who lose spouses |  |  |  |  |  |  |  | X
I have elevated this issue to IMCOM HR for review
ACS "Rightsizing" is on track |  | X |  |  |  |  |  |  |  |  |  |  |  |  | X |  |  | X
Accomplished  - on right track. - IN SFAP
FAP / Sexual Harassment-Assault Prevention are strong (consider converting positions to GS) |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  | X
Are talking the VA positions as contracted?  Some FAP positions are GS. ACS Concept plan is addressing new mission requirements; once concept plan approved authorization will be in place for GS positions.
Develop policy on proper transfer of sexual assault cases |  | X
There are policies in place for transfer; may need to clarify - |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | N | X
Continue as value-added:   - AFTB   - AFAP   - FRSAs   - MFLCs (convenience, confidentiality, access, non-judging)   - EFMP respite care hours   - Strong Bonds   - Food stamps   - NPSP (need better promotion)   - AOS (but not user friendly) |  |  | X
ACS is not the proponent for Food Stamps, this is a county program.  ACS, at some locations, has the county come on site to distribute Food Stamps. |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | X
Ensure Cdrs use standard FRGL/FRSA position descriptions |  |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | X
There is a standard FRSA position description; FMWRC is working with HR to pull non standard positions from library.
Family members being locked out of competing for FRSA positions because of RESUMIX |  |  |  |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  | X
FRSA is a command program; Command hires FRSA; not an ACS function.  IMCOM HR issue.
Emphasize FRG training for commanders |  |  | X |  | X |  |  |  |  |  |  |  |  |  | X
Ongoing process - working
Need FRG leader training |  |  | X |  |  |  |  |  |  |  |  |  |  |  | x |  |  |  | x
raining is currently available through OPREADY -- it is voluntarily; recommendation is for this to become mandatory
Send Cdrs and FRGLs to training at same time |  |  |  |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  | X
Should be optional; different focus for commanders as supervisor versus the role of the FRGL.
Emphasize command involvement in FRGs (Cdr responsibility to build the team) |  |  | X |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  | X
Ongoing issue - working
Need FRG in-processing for newly assigned Soldiers & Spouses |  |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | X
Ongoing issue - working - ACC HAS NEW SPOUSE ORIENTATION
Need to increase FRG participation and get info to all members (include Families who 'go home' after [NAME] deploys) |  |  |  | X | X |  |  |  |  |  |  |  |  |  |  |  |  |  | x
Ongoing Marketing Issue with Command/FRGs
Increase use/funding for "Leader to Leader" program ([NAME]?) |  |  |  |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  | x
Unfamiliar with this - no action - need clarification
Change name of FRG to "Soldier & Family Readiness Group" to make Soldiers feel a part |  |  |  |  | X
There is a standard NETCALL with names for programs /facilities |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | x
Would like a confidential survey/tool to send to spouses |  |  |  |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  | x
Mob/Dep Program can assist with this tool; standardize in [NAME]
Help FRGs reach out to geographically dispersed parents & siblings of Soldiers and include in FRGL training |  |  |  | X | X
Working - ongoing issues - marketing/STRATCOM/ |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | x
New Soldiers come in without a sponsor and are sent downrange immediately with no support |  |  |  |  | X
Ongoing issue - working ; [NAME] for sponsorship is being updated |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | N
Need Mob/Dep training programs for “tweens” (9-12 year olds) |  |  | X
This is a CYS ISSUE not ACS
Improve commo - newly assigned Soldiers & Families challenged finding resources and feeling part of the community (start at MEPS) |  |  | X |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  | x
ACC is working with new soldiers/families - lots of materials available
Change AFAP from 1 to 2-year process (reduce issue repetition, gives inst time to work resolution at lower level) |  |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | x
This has been reviewed previously - decision to stay as is.
Include AFTB sessions for businesses and teachers (ie USAREC) |  |  | X
AFTB is generic; is available on line - what would be the focus??
Need FRSA job description, refresher training OPREADY, and prohibitions |  | X | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | x
There is an FRSA PD; training is available, OPREADY is available, message sent out to Command on FRSA roles/Responsibilities
Use FRSA as a concierge/info center |  |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | x
Not sure what they want here?
Take Army out of relationship issues (non-Army source) to prevent stigma, reporting to unit, etc. |  |  | X |  |  |  |  | X |  |  |  |  |  |  |  |  |  |  | x
Not sure what they want here? FAP and SAPRA have options for reporting cases (Restricted/Non-Restricted Reports); Chaplain Confidentiality exists
[NAME] to take AFTB level 1 |  |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | X
Part of ACS Orientation
[NAME] to work daily with FRG members |  |  | X
This is a priority issue/triage issue
Reconsider not rotating MFLCs - lose bonds (need 1 year) |  |  | X |  | X |  |  | X |  |  |  |  |  |  |  |  |  | Y
Working - ongoing issues
Consider requiring Soldiers to talk to MFLC (vice voluntary) |  |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | x
Voluntary is why the program works - no stigma
Need MFLCs to untether from HQs facility -- participate at homes, schools & teachers -- "ice cream truck" delivery |  |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | x
MFLC are in the schools and the community
Need multi-lingual MFLCs |  |  | X
Not sure if this is an issue -- need additional information
MFLCs should know more about PTSD |  |  | X
Not sure this is an accurate assessment
MFLCs should have more hours beyond work day |  |  | X
Contract issue -- increased funding- are we talking on call services???
Expand MFLCs to “Soldiers” down range |  |  | X
MFCL will be imbedded in Units
Can Army deliver MFLC services with other resources?  - Cross level resources between ACS, Chaplain, FRSA, MFLC, retreat |  |  | X
Part of the value for MFLC is that they provide confidential services - not sure what else this means.  ACS/[NAME] provide supportive and educational services.  FRSA do not have the qualifications to provide same level of services as MFCL |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | x
Use metrics to show MFLCs have desired effect on marriages/risk behavior (share with unit Cdr) |  |  | X |  |  |  |  |  | X |  |  |  |  |  |  |  |  | Y
This being worked
Share CSF GAT results with Chain of Command (Cornum: Cdrs will only know if Soldiers complete, but not their scores) |  |  |  |  |  |  |  |  | X |  |  |  |  |  |  |  | Y | N
Part of the CSF
Need more Strong Bonds classes   - get word out to all (better marketing of standardized material)   - schedule week day   - conduct “unit retreat” “wives retreat”; provide options for team building vs marital bonding   - don't impose "limits" ([NAME] issue)   - build classes like AFTB I, II, III, etc.   - need single parent programs   - CDRs are hand-picking participants   - new tools to keep people bonded vs re-bond   - Mother/Daughter – Father/Son events |  |  | X
[NAME] to [NAME] for resolution
Improve commo to Families (Red Msg notification w/i 3 hours); use tree vice 1 or 2 contacts to call everyone |  |  | X | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  | x
Not sure what this means - no comment until clarification
Fund Strong Bonds -- not enough CHs to provide to all BNs |  |  | X | X
Working - OCHH Responsibility
[NAME] Strong Bonds-like programs by MFLCs vice CHs |  |  | X
[NAME] should include FRGs in StratComm |  |  | X
Raise to [NAME]
Need a 24-hours respite “safe house” |  |  | X
Safe house for victims of domestic abuse; respite from children to prevent child abuse or respite for SM -- need additional information -- would need to assess the need for a 24 hour "safe house"
Standup AFAP website to track issues |  |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | x
AFAP  issues are tracked as arHQDA;  -- all issues/local issues.  Installations have a requirement to report on AFAP issues at the local level.
CDRs should include spouses in institutional training -- engage early |  |  | X
What types of training - need clarification prior to making decision
Cdr - mandatory budget classes for spouses |  |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | x
Family members cannot be mandated to take classes
Improve [NAME] (not user friendly, changes constantly, users get lost/frustrated, FRSA inventing tutorials to get through) |  |  | X
Working - ongoing process, updates briefed regularly to leadership |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | x
Lay out FRG rules/regs at AUSA |  |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | x
Not sure what this mean? Are they saying in the Forums provide session on FRG leader roles in responsibilities in the general session or in their specific breakout groups?
Include/emphasize single [NAME] in FRG/vFRGs -- key callers didn’t/don’t call; Soldiers don’t want Family involved |  |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | x
Single soldiers family members/significant others are available to attend;  this is an ongoing process to education Soldiers about the benefits of FRGs and who can be involved. - Ongoing Issue
Ensure RDs include single [NAME] families in commo (Soldiers may not want involvement) |  |  | X
This is an ongoing issue -- Mission Commander |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | x
Need support groups for single spouses (no children) whose [NAME] spouse is deployed |  |  |  |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  | x
Support groups are available spouses (with/without children); to host a "support group for only spouse with no children would be based on the needs of that specific installation
Help RDs learn how to manage/utilize civilians (FRSA are underused, FRGLs) |  |  | X
Working  - ongoing process |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | x
Help FRGs recruit volunteers |  |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | x
Volunteers for what?  FRGs can work with AVCC at ACS if they have specific requirements; PD would be developed; posted in VMIS to recruit position.  AVCC can assist FRG in recruiting vol.  System in place to respond to this issue.
Prioritize ACS facility renovation/construction |  | X |  |  |  |  |  |  |  |  |  |  |  |  | Y |  |  |  |  |  |  | R
Working -- command issue to prioritize issues and send forward --
Need SRM support for SFAC construction |  | X |  |  |  |  |  |  |  |  |  |  |  |  | Y
SFACs are under construction -- facility design - not sure if this is an issue across the board, part of SFAP
SFAC staffing ratio (1:50) adversely effects operations |  | X |  |  |  |  |  |  |  |  |  |  |  |  | Y
The issue of SFAC staffing is under review - is this across the board or at a specific garrison that may need assistance  -- connected to WTU
Demystify red tape for EFMP respite care |  |  |  |  | X
Ongoing Process - -Policy guidance was issued in FY09, training has been conducted with EFMP Managers,  training provided at MCEC; ongoing process to educate; information on EFMP landing page - some PMs not following the guidance |  |  |  |  |  |  |  |  |  |  |  |  |  |  | N |  | Y
FRGs need help to reach "shut-ins" |  |  |  |  |  |  | X
Ongoing Process - Marketing issue - command issue |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | X
Medical Issues
Improve Access To Care    - ILW issue supply and demand of behavioral health providers at Fort Gordon (VCSA took) | X | X | X | X |  |  |  |  |  | X |  |  |  |  | SPTF
Focus on customer sensitivity/service | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | X
Need a non-deployable status for Soldier w/ spouses with mental illness |  |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  | X
Reduce stigma of seeking behavioral health care (Soldiers afraid of adverse action of talking to "the wizard") |  |  |  |  |  | X |  |  | X |  |  |  |  |  | SPTF
Modify codes to reduce stigma of short-term mental health issues and promote access to care; Soldiers labeled with "ICD9" may only have short-term issues as any normal person does faced with extraordinary stresses |  |  |  |  |  |  | X |  |  |  |  |  |  |  |  |  |  |  | X
Investigate code insurance reimbursement for TRICARE off-post behavioral health services |  |  |  |  | X |  |  |  |  |  |  |  |  |  | SPTF |  | X
Address mental health of children with repetitive deployments |  |  | X | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  | X
ATC issues:     - 13.8% get appt w/PCM -- 70% is MEDCOM goal   - not enough specialists--FP, [NAME], [NAME] of Acute Care (ie wait time in ER)   - delta of 60 appts each days   - no continuity of care |  |  | X | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | X
Replicate Scott&White system of training non-traditional medical providers for military communities |  |  |  | X |  |  | X |  |  |  |  |  |  |  |  |  |  | X
Develop policy for WTU service animal accomodations/support |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | X
Develop policy for WTU custodial services |  | X |  |  |  |  |  |  |  |  |  |  |  |  | VA |  |  | X
Establish training on recognizing PTSD symptoms |  | X |  |  |  |  |  |  |  |  |  |  |  |  | SPTF/TBI
Standardize CONUS vs OCONUS dental cleanings (2X CONUS but 1X OCONUS…why?) |  |  |  |  | X |  |  |  |  |  |  |  |  |  |  |  |  | X
Provide OCONUS Family members with better access to prescription eyeglasses; they get eye exams, but not glasses which are very expensive OCONUS |  |  |  |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  | X
Seek sponsorship of WTU sporting teams/events ("Missing Parts" amputee race) to promote physical, social, and mental recovery. |  |  |  |  |  |  |  | X |  |  |  |  |  |  |  |  |  |  | X
Implement a train-the-trainer program for suicide prevention |  |  |  |  |  | X |  |  |  |  |  |  |  |  | SPTF
Provide suicide prevention training to FRGLs (civilian suicide prevention) |  |  |  |  |  |  | X |  |  |  |  |  |  |  | SPTF
TRICARE website is confusing and not easy to navigate |  |  |  |  |  |  | X |  |  |  |  |  |  |  |  |  | X
Civilians coming back from deployment (many embedded in units) are not completing PDHRAs, but also need help like [NAME] increased civilian suicides   - Civilians aren't screened with units they deployed with (unit events vs individual civilians back in community)   - need to incorporate deployable civilians in unit team building events |  |  |  | X |  |  |  |  | X |  |  |  |  |  |  |  |  | X
To help reduce stigma of seeking help for behavioral problems, make an annual assessment mandatory like health exams (note:  [NAME] noted this would be a "disease assessment") |  |  |  |  |  |  |  |  | X |  |  |  |  |  | CSF/PHA
Housing Issues
Standardize RCI family housing services and responsibilities | X
Expand/promote RCI family housing standards of service | X | X
Clarify RCI housing policies to Soldiers/Families | X | X
Focus on customer sensitivity/service/CMS | X
Improve on-post housing availability (Drum, Hood) |  |  | X
Conduct market analysis of on-post housing demand (Drum) |  |  | X
Continue implement of FSBI |  | X
FSBI not working w/ like ranks   - PVT w/ SGT   - Unit co-location |  |  | X
[NAME] to ARFORGEN cycle |  |  | X
Streamline housing clearing/processing |  |  | X
Standardize post-to-post (diff policies CONUS to OCONUS) |  |  | X
Fix mold problems in housing/barracks |  |  | X
Ensure ADA compliance in housing/lodging |  |  | X
CYSS Issues
Improve CYSS Registration   - IT infrastructure   - mandatory out-processing station   - shots needed before registration (Drum)   - Re-registration (Hood & Stewart)   - School physicals + registration (Lewis)   - cumbersome "barrior to service" ([NAME])   - sign-up for sports programs takes hours ([NAME])   - pre-reg prior to deployment (Bragg)   - shorter forms, esp for teens   - intimidating and tedious    - only lasts a year -- should only have to update health assessment   - include registration in pre-deployment (DCS checklist)   - take registration "online" | X |  | X | X | X
Focus on customer sensitivity/service/CMS | X
Continue as value-added:   - free deployment respite child care (Hearts Apart?)   - free child care for volunteers (increase capacity)   - SLOs   - MFLCs   - Sports for children (parents to get to know each other; much better than civ cmty programs)   - SKIES   - Child care in gyms (parents take aerobics)   - Free child care for parent fitness classes   - Sat 12-4 school age program (FRGL) |  |  | X
Long commutes for schools |  |  | X
Need Kids Readiness Group (KRG), esp for middle school to mitigate deployment impact on grades and behavior (Drum) |  |  | X
Do more to help non-military kids understand military kids (Drum) |  |  | X
Include teens in community programming (trouble drawing interest, esp 9-14 boys) |  |  | X
Need more child care spaces (Drum) |  |  | X
Through ARRA, Ft. Drum will get an additional CDC for 126 chilidren.  This project was accelerated from 2011 to 2009.
Continue free child care (deployment) -- grateful for time to run errands, clean house, etc. |  |  | X
Consider "donated" time for free child care (parent to parent?) |  |  |  |  |  |  | X
Need more kids + parents programs |  |  | X
Need permanent, indoor playground area year-round |  |  | X
Improve/allow off-post children access to community centers in on-post housing |  |  | X
Give FRG Leaders more than 16 hours free child care |  |  | X
Need web-site blog for kids to talk to each other |  |  | X
Need activity lesson plans for young children on AOS |  |  | X
Help with teen employment (list of available teens, list of available jobs) |  |  | X | X
Need respite care for school age (Sat PM) |  |  | X
Need Strong Bonds-like program for parents of newborns, classes for parents/child after re-deployment; more outreach to new parents (educate the parents as first choice instead of medicating children); [NAME] pre-deployment briefing to warn of potential middleschool issues during deployments; classes for new step-parents |  |  | X |  |  |  | X
Replicate one-stop shops as at Madigan to standardize spectrum of treatement options |  |  |  |  |  |  | X
Improve support for single parent Soldiers |  |  | X
Use local newspapers to get word out on programs (free respite care) |  |  | X
Maintain strict child-caregiver ratios |  | X
Need support for children of divorced military (live with non-Soldier parent and perhaps geographically dispersed) |  |  |  |  |  |  | X
Screen children for stress if their parent(s) has been screened for stress or has sought service for stress |  |  |  |  |  |  | X
Need more part-time care for working spouses (full-time is great, but not enough hourly care is available) |  |  |  |  |  |  | X
Health hazards at on-post schools (dangerous environments, moldy carpets, sickness) |  |  |  |  | X
[NAME] parents in custody disputes (protect [NAME] rights) |  |  |  |  | X
Can Army help spread the program "Rear D Dads"? |  |  |  |  |  |  | X
Identify/develop programs to help parents stay home with their children while [NAME] spouse is deployed |  |  |  |  |  |  | X
Motivate fathers to disengage from video games or other activities and spend time with family when home |  |  |  |  |  |  | X
Educ, Careers & Lib Issues
Need ACES support plan -- protect [NAME] (no funds/pers) | X | X
Help adult Soldiers/spouses get education credit transfer to universities  (NY universities don’t accept credit transfers) |  |  | X
“Giant Campus” – computer classes/robotics classes – offer to any Family member |  |  | X
[NAME] spouse education & employment to immigrant spouses, not just U.S. citizens |  |  | X
Help spouses get jobs in foreign countries (SOFA) |  |  | X
Allow spouses to access [NAME] foreign language courses if [NAME] spouse is deploying on accompanied tour OCONUS (less stress, better commo, safety, etc.) |  |  |  |  | X
Allow spouses to have free foreign language formal classes |  |  |  |  | X
Retain education assistance for spouses in [NAME] (losing positions; jeopardizes assistance for MGIB for spouses) |  |  | X
Review Go-Army-Ed system for improvements |  | X
Unauthorized registration of Soldiers for collect programs |  | X
Expand (standardize) state unemployment benefits for spouses who lose jobs through military moves (some states offer, some don't) |  |  |  | X | X
Rec, Travel & BOSS Issues
Get feedback on YMCA initiative (gym membership) |  |  | X |  |  |  |  |  |  |  |  |  |  |  | X
Improve promotion/commo for WAQ (low recognition) |  |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  | X
Reclassify gyms in terms of readiness vice recreation (link to CYSS and Family use) |  |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  | X
Clarify BOSS fund raising (fund code; rec activities) |  |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | X
Improve participation at BOSS meetings |  | X |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | X
Cmty & Mktplc Issues
Continue as value-added:   - Cmty Covenant (builds cohesiveness) |  | X | X
Decrease alcohol promotion in Shopettes |  |  |  |  |  | X
Cross-Cutting Issues
Standardize customer feedback process | X
Get USARPAC input for next round of "town halls" |  |  |  |  | X
[NAME]/OPORD needed to communicate to leaders, Soldiers, Families | X | X
Train command-sponsored spouses OCONUS in the AFC |  |  |  |  |  |  |  | X
Stress "quality" of programs |  | X
Maintain formal and visible marketing strategies |  | X |  | X
Connect installation services to AFC (what are ties/links) |  | X
Use one web platform & keep it updated (MOS/AOS/AKO competing with vFRG)   - AKO not used -- not user friendly |  |  | X
Develop "system" to provide information -- consistant, timely, multiple venues |  |  | X | X
Conduct pre-deployment fairs (get word out on available programs, opportunity to register for CYS) |  |  | X
Get word out on e-Army messaging |  |  | X
Lift/remove AKO group account limits (?) |  |  | X
Improve info flow to RC Families |  |  | X
Improve info flow to foreign spouses on ACS programs and free child care |  |  | X
Need CDR to gather Soldiers/Families in one room at same time to hear information -- especially predeployment |  |  | X
Greatest challenge - getting info about family member from [NAME] ("don't contact my spouse", changes email, changes phone number) |  |  | X
Improve AFC msg -- AFC is more than "free child care for deployed Soldiers" |  |  | X
Free child care facilitates volunteerism, which facilitates communication; lack inhibits commo
Put up AFC info in commissaries |  |  | X
COMMAND Support:   - Improve engagement, support, and commo between unit leaders and Families (cited at all FRG sessions)   - Lack institutional training; nothing for COs/1SGs   - ILW:  ensure CSF/Resiliency training is embedded into institutional POI for COs/1SGs (company) |  |  | X | X |  |  |  |  |  | X
Improve commo reach to geo dispersed |  |  | X | X |  |  |  | X
Improve program support to fathers (vice mothers) |  |  |  | X |  |  | X
Matrix of benefits would be helpful |  |  | X
Need predictable, quarterly disbursement of funding | X | X
Need better IMCOM priority for UFM | X
ID which programs degrade without OCO | X
Validate BRAC planning for gaining installations | X
Direct CDRs to support cust feedback processes and publicize program initiatives | X
Conduct surveys that include facs/services for population changes | X
Expand FMWRC public-private partnerships | X
Publish guidance for new Cdrs on NAF program development | X
Develop SFAP perf metrics | X
Garrison leader buy-in on performance metrics |  | X
Link SFAP perf metrics to existing customer feedback systems | X
Get garrison leader input before directing new programs |  | X
Offer free “AFC sponsored” classes for adults / spouses without children |  |  | X
Systematically match donations to needs |  |  | X
Need some weekends free from training |  |  | X
Continue as value-added:   - ICE |  |  | X
Balance ACS & CYS resources for non-deployed Soldiers/Families (Korea) |  |  | X
BEST PRACTICES:   - Spouse & Leader [NAME] a newly arrived spouse to an FRG meeting   - FRG tours of the installation   - 1 primary location for FRG meetings w/ on-site child care   - Facilitate discussions with FRG leaders -- learn from one another   - Care Teams for Fallen Soldier Support prior to Family member arrival    - Kids FRG for “tweens” |  |  | X
Publish Best Practices for service delivery in a report |  | X
Modernize program names (AFTB doesn't do it for new people) |  |  | X
Codify NETCALLS, ExOrds, and Regulations |  | X
Restationing:  stop flip-flopping BNs into different communities if they do same job -- reflag and keep in place to prevent uprooting families (lose jobs, change schools) |  |  |  |  | X
Identify at-risk/low resiliency inductees with GAT |  |  |  |  |  |  |  |  |  | X
Consider replicating an Army-wide medical model like SOCOM's "professional sports model" |  |  |  |  |  |  |  |  |  | X
Field family version of CSF GAT (eta Apr10) |  |  |  |  |  |  |  |  | X