Spreadsheet: 0db744e1-602a-4aa4-bdd2-c740e5c87235
Sheet: Info & Instructions

 | GROUP INFORMATION & INSTRUCTIONS
 | Group Terms & Conditions:
 | In order to qualify for discounted group pricing, you must have a minimum of 20 paid adults, all lift tickets must have the same start date and orders, changes and additions must be received at least 14 days prior to first ski day.
 | [NAME]:
 | Group tickets must have the same start date. Please notify your group sales representative if you need to extend start/end dates on your tickets.
 | Complimentary Ticket Policy:
 | One comp lift ticket will be issued for every 26th skier days purchased. These can be issued as single day tickets or multi-day.  Complimentary tickets have no dollar value and cannot be refunded regardless of injury or not being used. Heavenly reserves the right to adjust complimentary tickets based upon timeliness of order and the number of paid lift tickets returned.
 | Filling out the Group Order Form:
 | The Group Order form is located on the 2nd tab below. Please fill out the form in its entirety. Missing information will delay processing the lift tickets.  Include ski school on this form only if the group will be paying for the lessons and not the individual.
 | Equiptment Rental Product Descriptions:
 | Sport Package: Basic package for beginner/intermediate. Includes: ski/board, boots, and poles.
 | Performance Package: Higher-end equipment. Includes: ski/board, boots, and poles.
 | Demo Package: Top of the line equipment. Includes: ski/board, boots, and poles.
 | Ski School Lesson Information and Product Descriptions:
 | All lessons meet at our the California Base Lodge.  All group lessons are from 10am to 12:45pm
 | First Timer Package (level 1) For beginners only. Includes a lesson, limited lift ticket and [NAME].
 | Novice Package (level 2-6) For Intermediate to Advanced Skiers. Includes: [NAME], [NAME] and Equiptment Rental.
 | [NAME] Only (level 2-6) Intermediate to Advanced only - Does not include [NAME] or Equiptment Rental.
 | Submitting the Group Order & Payment:
 | After completing the form, send it to your group sales representative as an attachment in an email.  Please allow 48 hours for order processing.  Full payment is due at time of order.  Please call your group sales representative with your credit card number and expiration date when you are ready to submit your order.
 | [NAME]:
 | Group tickets can be delivered to your lodging check-in desk; they can be held at the Gondola or California Lodge Ticket Office or they can be shipped via Fed Ex for an additional fee. Please designate your preferred method of delivery on the order form.
 | Refunds:
 | You may be eligible for a refund on unused tickets.  All refunds must go through the Group Leader. Collect all tickets and return them to the Ticket Office located at the Gondola or California Lodge.  or mail them to:  [NAME], 224 Kingsburgy [NAME] 202, Stateline, NV 89449.  We must have the original lift tickets to process returns.
 | When You Arrive:
 | Arrive early, especially on Saturdays, Sundays and Holidays.
 | If you are arriving by bus, you will park at the California Lodge Lower parking lot.
 | If you are driving individually, please park in designated parking spots at the Lodge/Location of your choice.
 | Please contact your corridinator if you need help distributing lift tickets, lessons and rentals to the appropriate people and directing them where they need to go.
 | EACH RENTER must provide a credit card to the rental shop for security purposes.
 | Food Vouchers are accepted at the following Locations: [NAME], [NAME], East Peak Lodge, [NAME], [NAME], Steins, [NAME], and California Lodge and Bar.
 | Make arrangements to meet your group at the bus prior to departure.