Spreadsheet: 221261d1363449329-looking-for-ways-to-use-check-boxes-to-pull-data-from-other-sheets-into-copyable-cells-cstassist
Sheet: Password

Login | I understand you have been unable to log in. I apologize for any difficulty. I will be glad to help you access your account.  [NAME] I have the e-mail address associated with the account? Also, may I have the username you are trying to use, if you have it?
Forgot SQ | I understand you are unable to reset your password, since you have forgotten your security question answers. I am very sorry for any trouble. In order for us to reset the password, you would need to know the answers to the questions. I will be happy to look up your account and let you take a few guesses at the answers. Would you like to try that?
 | May I have the e-mail address associated with the account? Also, may I have the username you are trying to use, if you have it?
 | How were you answering the following questions:
[NAME] | I understand you need to change the email on your account. I will be happy to change that for you, once the account is verified. May I have the email that is associated with the account now?
Username | I understand you have forgotten your username. I am sorry for any trouble. I can look your username up with your email address that is associated with the account. May I please have that email address?
Temp PW | I understand that you have not received your temporary password. I am very sorry for the delay and will be happy to assist you. Have you checked your spam folder for the email?
 | Let's make sure you have the right email on the account. May I have your username?
 | Thank you. One moment please, while I look up your account information.
Locked Account | I understand you are locked out of your account. I am very sorry for any trouble this has caused you. I will be happy to unlock your account for you.
 | In order to unlock the account today, I will need to reset your password. When I reset your password, this will only erase any stored credit card information for security purposes, (all other information, address book, shipping history, etc is kept on the account). If you don't want to reset the password, you can wait 24 hours and the account will unlock itself. Would you like to continue with the password reset?
 | May I have the e-mail address associated with the account? Also, may I have the username you were using when the account was locked?
 | Thank you. Those are the correct answers. Your username is  and please remember the username is case sensitive. One moment please while I reset your password.
No Acct | Thank you. Is this account for employment purposes or to access our site?
 | When was the last time you logged in to your account?
1 Question | I found your account. In order to provide you any information for the account, including resetting your password, I will need you to verify your secret question.
 | What is your mother's maiden name?
2 Questions | I found your account. In order to provide you any information for the account, including resetting your password, I will need you to verify your secret question answer (s):
 | Question 1: What is your mother's maiden name?
 | Question 2: In what city were you born?
Hints | For added security, we are no longer able to give out password hints. If you cannot answer the question (s), you would have to create a new account.
Business Account reset | I am very sorry that you are unable to answer the secret question. If you are able to answer the following questions, I will be able to reset your password. Please provide me with the business name, first and last name on the account, full address, phone number, fax number (if added), and email address.
 | Thank you. I can now reset your password. When I reset your password, this will only erase any stored credit card information for security purposes, (all other information, address book, shipping history, etc is kept on the account). Would you like to continue?
Second Question | Thank you. That is the correct answer. I see that you only have one security question set up on your account. I would need to add an additional question before I can proceed. Please choose 1 (one) of the following questions and provide me with the answer to that question:
 | What is your mother's maiden name?
 | What is the name of your pet?
 | What is your favorite food to eat?
 | What city were you born in?
 | What is your favorite movie?
 | What is your favorite holiday?
 | What is your favorite sport?
Add Answer | Thank you for providing that information. Your account has been updated with your additional [NAME] and Answer.
 | Would you like me to send a temporary password to your email account? When I reset your password, this will only erase any stored credit card information for security purposes; all other information, address book, shipping history, etc is kept on the account. Would you like to continue?
 | Thank you. Your username is  and please remember the username is case sensitive. Would you like me to send a temporary password to your email account? When I reset your password, this will only erase any stored credit card information for security purposes, (all other information, address book, shipping history, etc is kept on the account). Would you like to continue?
 | I do not have access to your password, for security reasons.
[NAME] | Thank you for your patience. I have reset your password. An automated email will be sent to you that will include an 8 digit temporary password.   It may take up to 2 hours to receive the temporary password email. This is based on your email server. Please contact us back if your password reset is not received with 2 hours.
 | Passwords need 7 characters, including a letter and number. They are case-sensitive. They can include special characters, but not your username or more than two repeat characters in a row.
New Email | If I reset the password again, I would need to send it to a different email address. If I send it to the same one, you will have to wait for the other emails to come through, before you can use mine.
New Account | I'm very sorry for the trouble this has caused you. Unfortunately, because you cannot verify the answer to your secret question(s), I will be unable to provide you information for this account. You are more than welcome to create a new account using a different username and email address. You can change the email address on the account, once you log in. If you happen to remember your old account's answers, please feel free to contact us back so we can reset your password.
New Acct | To sign up for a new account, please follow the steps below.
 | 1. Navigate to our site.
 | 2. Click on Register/Sign In the top right hand corner of the webpage.
 | 3. Click on Sign Up Now.
 | 4. Fill out all required fields: choose an account type, username, password, two security questions and answers. Please fill out your first and last name, street address, and phone number, email address.
 | 5. Click on Create Account in the bottom right corner.
Register failed | I sincerely apologize, it does appear that your registration did fail. The server is likely holding onto your username and e-mail address that you entered initially. In order to bypass this problem, you would need to sign up using a different username and possibly an alternative e-mail address. If needed, you can actually change the e-mail address back to the original, after you register for the new account.
Downtime | I'm very sorry but our account tool is currently down so we do not have access to customer accounts at this time, we do not have a time frame for when it will be accessible. Please feel free to contact us again. We are working diligently to have this resolved. In the meantime, is there anything else I can assist you with today?