Spreadsheet: 540524d1506728198-create-a-drop-down-for-each-month-of-th-year-kad-dashboard
Sheet: Monthly data

 |  | Network Response Time |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | On Time Call Backs
 |  | Target | 0.975 |  | Percentage of network activites responded to in four hours |  |  |  |  |  |  |  |  |  |  |  |  | Target | 0.955 |  | Percentage of customer call backs made within agreed time
 |  | Stretch | 0.99 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Stretch | 0.965
 |  | Agent | Jan | Feb | Mar | Apr | May | June | Jul | Aug | Sep | Oct | Nov | Dec |  |  |  | Agent | Jan | Feb | Mar | Apr | May | June | Jul | Aug | Sep | Oct | Nov | Dec
 |  | Carol |  |  |  |  |  |  | 0.99 | 0.91 |  |  |  |  |  |  |  | Carol |  |  |  |  |  |  | 0.9 | 0.92
 |  | [NAME] |  |  |  |  |  |  | 0.98 | 0.92 |  |  |  |  |  |  |  | [NAME] |  |  |  |  |  |  | 0.91 | 0.93
 |  | Crystal |  |  |  |  |  |  | 0.97 | 0.94 |  |  |  |  |  |  |  | Crystal |  |  |  |  |  |  | 0.92 | 0.94
 |  | Eliza |  |  |  |  |  |  | 0.96 | 0.96 |  |  |  |  |  |  |  | Eliza |  |  |  |  |  |  | 0.93 | 0.9
 |  | Giuliana |  |  |  |  |  |  | 0.95 | 0.9 |  |  |  |  |  |  |  | Giuliana |  |  |  |  |  |  | 0.94 | 0.91
 |  | Ladawna |  |  |  |  |  |  | 0.94 | 0.89 |  |  |  |  |  |  |  | Ladawna |  |  |  |  |  |  | 0.95 | 0.95
 |  | [NAME] |  |  |  |  |  |  | 0.93 | 0.88 |  |  |  |  |  |  |  | [NAME] |  |  |  |  |  |  | 0.96 | 0.98
 |  | [NAME] |  |  |  |  |  |  | 0.92 | 0.95 |  |  |  |  |  |  |  | [NAME] |  |  |  |  |  |  | 0.97 | 0.97
 |  | Ramona |  |  |  |  |  |  | 0.91 | 0.93 |  |  |  |  |  |  |  | Ramona |  |  |  |  |  |  | 0.98 | 0.96
 |  | Averages |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Averages
 |  | Trace Closure |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Customer Care/KAD Quality (QA)
 |  | Target | 0.87 |  | Percentage of traces resolved  within three business days |  |  |  |  |  |  |  |  |  |  |  |  | Target | 0.98 |  | Measures the customer interaction quality
 |  | Stretch | 0.88 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Stretch | 0.99
 |  | Agent | Jan | Feb | Mar | Apr | May | June | Jul | Aug | Sep | Oct | Nov | Dec |  |  |  | Agent | Jan | Feb | Mar | Apr | May | June | Jul | Aug | Sep | Oct | Nov | Dec
 |  | Carol |  |  |  |  |  |  | 0.84 | 0.86 |  |  |  |  |  |  |  | Carol |  |  |  |  |  |  | 0.92 | 0.99
 |  | [NAME] |  |  |  |  |  |  | 0.85 | 0.86 |  |  |  |  |  |  |  | [NAME] |  |  |  |  |  |  | 0.93 | 0.98
 |  | Crystal |  |  |  |  |  |  | 0.86 | 0.87 |  |  |  |  |  |  |  | Crystal |  |  |  |  |  |  | 0.94 | 0.97
 |  | Eliza |  |  |  |  |  |  | 0.87 | 0.88 |  |  |  |  |  |  |  | Eliza |  |  |  |  |  |  | 0.95 | 0.95
 |  | Giuliana |  |  |  |  |  |  | 0.88 | 0.89 |  |  |  |  |  |  |  | Giuliana |  |  |  |  |  |  | 0.96 | 0.94
 |  | Ladawna |  |  |  |  |  |  | 0.89 | 0.9 |  |  |  |  |  |  |  | Ladawna |  |  |  |  |  |  | 0.97 | 0.9
 |  | [NAME] |  |  |  |  |  |  | 0.9 | 0.91 |  |  |  |  |  |  |  | [NAME] |  |  |  |  |  |  | 0.98 | 0.96
 |  | [NAME] |  |  |  |  |  |  | 0.91 | 0.92 |  |  |  |  |  |  |  | [NAME] |  |  |  |  |  |  | 0.985 | 0.92
 |  | Ramona |  |  |  |  |  |  | 0.92 | 0.93 |  |  |  |  |  |  |  | Ramona |  |  |  |  |  |  | 0.99 | 0.93
 |  | Averages |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Averages