Spreadsheet: 75593d1276134692-summing-totals-by-time-interval-dtel2cs-xfers-03102010-06072010
Sheet: DTEL2CS XFERS AU

Service | Disposition | Date | Interval | Total Agent Calls | Active Time | Hold Time
InboundEdPub | Transfered to Customer Service | 2010-04-20 00:00:00 | 09:45:00 | 1 | 00:01:10 | 00:00:00
Inbound VIP | Transfered to Customer Service | 2010-05-07 00:00:00 | 10:00:00 | 1 | [NAME] | 00:02:01
InboundEdPub | Transfered to Customer Service | 2010-04-02 00:00:00 | 10:15:00 | 1 | 00:00:05 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-05-03 00:00:00 | 10:15:00 | 1 | 00:00:16 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-03-31 00:00:00 | 10:30:00 | 1 | 00:01:16 | 00:00:00
InboundABayTBay | Transfered to Customer Service | 2010-03-10 00:00:00 | 10:45:00 | 1 | 00:01:15 | 00:00:00
Inbound VIP | Transfered to Customer Service | 2010-03-18 00:00:00 | 10:45:00 | 1 | 00:01:12 | 00:00:11
InboundEdPub | Transfered to Customer Service | 2010-03-27 00:00:00 | 10:45:00 | 1 | 00:00:34 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-04-22 00:00:00 | 10:45:00 | 1 | 00:00:55 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-04-26 00:00:00 | 11:15:00 | 1 | 00:05:11 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-05-26 00:00:00 | 11:15:00 | 1 | 00:00:35 | [NAME]
InboundEdPub | Transfered to Customer Service | 2010-04-16 00:00:00 | 11:30:00 | 1 | 00:00:46 | 00:00:00
Inbound VIP | Transfered to Customer Service | 2010-04-19 00:00:00 | 11:45:00 | 1 | 00:01:08 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-04-09 00:00:00 | 12:15:00 | 1 | 00:02:16 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-04-08 00:00:00 | 12:30:00 | 1 | 00:00:43 | 00:01:11
InboundEdPub | Transfered to Customer Service | 2010-05-14 00:00:00 | 12:30:00 | 1 | 00:01:00 | 00:00:55
InboundEdPub | Transfered to Customer Service | 2010-06-03 00:00:00 | 12:30:00 | 1 | 00:01:14 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-04-15 00:00:00 | 12:45:00 | 1 | 00:01:41 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-03-17 00:00:00 | 13:00:00 | 1 | 00:02:26 | 00:00:00
InboundABayTBay | Transfered to Customer Service | 2010-04-27 00:00:00 | 13:00:00 | 1 | 00:01:54 | 00:02:13
InboundEdPub | Transfered to Customer Service | 2010-03-30 00:00:00 | 13:15:00 | 1 | 00:01:30 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-04-07 00:00:00 | 13:15:00 | 1 | 00:01:34 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-05-06 00:00:00 | 13:30:00 | 1 | 00:01:24 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-05-05 00:00:00 | 13:45:00 | 1 | [NAME] | 00:00:54
InboundEdPub | Transfered to Customer Service | 2010-04-02 00:00:00 | 14:00:00 | 1 | 00:01:31 | 00:01:22
InboundABayTBay | Transfered to Customer Service | 2010-04-15 00:00:00 | 14:00:00 | 1 | 00:00:45 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-03-15 00:00:00 | 14:15:00 | 1 | 00:01:19 | 00:06:43
InboundEdPub | Transfered to Customer Service | 2010-04-15 00:00:00 | 14:15:00 | 1 | [NAME] | 00:00:00
InboundABayTBay | Transfered to Customer Service | 2010-03-23 00:00:00 | 14:30:00 | 1 | 00:00:36 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-05-17 00:00:00 | 14:30:00 | 1 | 00:00:57 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-04-26 00:00:00 | 14:45:00 | 1 | [NAME] | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-04-30 00:00:00 | 15:00:00 | 1 | 00:01:02 | 00:00:47
Inbound VIP | Transfered to Customer Service | 2010-05-17 00:00:00 | 15:00:00 | 1 | 00:00:30 | 00:00:00
InboundABayTBay | Transfered to Customer Service | 2010-05-22 00:00:00 | 15:00:00 | 1 | 00:01:55 | 00:00:00
Inbound VIP | Transfered to Customer Service | 2010-05-11 00:00:00 | 15:45:00 | 1 | 00:00:52 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-06-07 00:00:00 | 15:45:00 | 1 | 00:01:04 | 00:00:00
Inbound VIP | Transfered to Customer Service | 2010-03-15 00:00:00 | 16:00:00 | 1 | 00:00:10 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-03-26 00:00:00 | 16:00:00 | 1 | 00:00:43 | 00:00:03
InboundEdPub | Transfered to Customer Service | 2010-03-31 00:00:00 | 16:00:00 | 1 | [NAME] | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-04-07 00:00:00 | 16:00:00 | 1 | 00:00:10 | 00:00:00
InboundABayTBay | Transfered to Customer Service | 2010-05-03 00:00:00 | 16:00:00 | 1 | 00:00:33 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-05-11 00:00:00 | 16:00:00 | 1 | 00:01:19 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-03-15 00:00:00 | 16:15:00 | 1 | 00:01:18 | 00:00:00
InboundABayTBay | Transfered to Customer Service | 2010-05-12 00:00:00 | 16:15:00 | 1 | 00:01:05 | 00:00:00
InboundABayTBay | Transfered to Customer Service | 2010-05-13 00:00:00 | 16:15:00 | 1 | 00:00:59 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-05-17 00:00:00 | 16:15:00 | 1 | 00:01:10 | 00:00:00
Inbound VIP | Transfered to Customer Service | 2010-04-16 00:00:00 | 16:30:00 | 1 | 00:02:37 | 00:02:37
Inbound VIP | Transfered to Customer Service | 2010-03-22 00:00:00 | 16:45:00 | 1 | 00:01:40 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-04-07 00:00:00 | 16:45:00 | 1 | 00:00:31 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-04-16 00:00:00 | 16:45:00 | 1 | 00:00:40 | 00:00:00
InboundABayTBay | Transfered to Customer Service | 2010-05-04 00:00:00 | 16:45:00 | 1 | 00:01:22 | 00:01:40
InboundEdPub | Transfered to Customer Service | 2010-04-19 00:00:00 | 17:15:00 | 1 | 00:01:00 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-03-11 00:00:00 | 17:45:00 | 1 | 00:01:23 | 00:01:39
InboundEdPub | Transfered to Customer Service | 2010-04-09 00:00:00 | 17:45:00 | 1 | 00:03:14 | 00:00:00
Inbound VIP | Transfered to Customer Service | 2010-04-02 00:00:00 | 18:00:00 | 1 | [NAME] | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-04-15 00:00:00 | 18:00:00 | 1 | [NAME] | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-03-23 00:00:00 | 18:15:00 | 1 | 00:00:47 | 00:05:10
Inbound VIP | Transfered to Customer Service | 2010-05-11 00:00:00 | 18:15:00 | 1 | [NAME] | 00:00:00
InboundABayTBay | Transfered to Customer Service | 2010-03-23 00:00:00 | 18:30:00 | 1 | 00:01:59 | 00:00:00
InboundABayTBay | Transfered to Customer Service | 2010-05-24 00:00:00 | 18:30:00 | 1 | 00:00:28 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-04-06 00:00:00 | 19:00:00 | 1 | [NAME] | 00:00:00
Inbound VIP | Transfered to Customer Service | 2010-04-09 00:00:00 | 19:00:00 | 1 | 00:00:02 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-05-03 00:00:00 | 19:00:00 | 1 | 00:05:40 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-03-25 00:00:00 | 19:15:00 | 1 | 00:01:11 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-06-03 00:00:00 | 19:15:00 | 1 | 00:04:58 | 00:00:00
Inbound VIP | Transfered to Customer Service | 2010-03-16 00:00:00 | 19:30:00 | 1 | 00:01:02 | 00:00:00
InboundABayTBay | Transfered to Customer Service | 2010-03-23 00:00:00 | 19:30:00 | 1 | 00:00:07 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-03-18 00:00:00 | 20:15:00 | 1 | 00:02:59 | 00:00:00
Inbound VIP | Transfered to Customer Service | 2010-03-22 00:00:00 | 20:30:00 | 1 | 00:00:27 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-04-20 00:00:00 | 20:30:00 | 1 | 00:00:25 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-03-22 00:00:00 | 21:00:00 | 1 | 00:01:08 | 00:00:00
Inbound VIP | Transfered to Customer Service | 2010-05-03 00:00:00 | 21:30:00 | 1 | 00:00:24 | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-03-15 00:00:00 | 22:00:00 | 1 | [NAME] | 00:00:00
InboundEdPub | Transfered to Customer Service | 2010-03-29 00:00:00 | 22:00:00 | 1 | 00:00:05 | 00:00:00