Spreadsheet: 68600d1269182862-delete-every-alternate-row-test
Sheet: Sheet1

3/18/2010   8:00:22PM
Intra-Day Performance
SUNTRUST
3/20/2010 to 4/2/2010 - 12:00 AM to 12:00 AM
 | Consolidated: |  |  |  |  |  | SG-SUNTRUST,FG-SUNTRUST
IDP Start:  3/20/2010  12:00:00AM
Period Start |  |  | Forecast Calls |  |  |  |  |  | Actual Calls |  |  |  | ABN Calls |  |  |  | Forecast AHT |  |  |  | Actual AHT |  |  |  | Org Stf Req |  |  |  | Org Stf Sch |  |  |  | Act Stf Req |  |  |  | [NAME] |  |  |  | Act SLA
12:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
12:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
1:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
1:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
2:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
2:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.5
3:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
3:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
4:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 170.72 |  |  |  |  |  |  |  | 0.8 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
4:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.0
5:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 498.66 |  |  |  |  |  |  |  | 1.3 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
5:30 AM |  | 4 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 506.80 |  |  |  |  |  |  |  | 2.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
6:00 AM |  | 6 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 479.74 |  |  |  |  |  |  |  | 3.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 5.0
6:30 AM |  | 6 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 494.67 |  |  |  |  |  |  |  | 3.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
7:00 AM |  | 13 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 511.30 |  |  |  |  |  |  |  | 6.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 6.0
7:30 AM |  | 18 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 553.70 |  |  |  |  |  |  |  | 8.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 5.0
8:00 AM |  | 10 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 532.42 |  |  |  |  |  |  |  | 5.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 6.0
8:30 AM |  | 6 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 462.04 |  |  |  |  |  |  |  | 3.3 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.5
9:00 AM |  | 8 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 507.56 |  |  |  |  |  |  |  | 4.3 |  |  |  | 0.0 |  |  |  |  |  |  |  | 5.0
9:30 AM |  | 7 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 601.52 |  |  |  |  |  |  |  | 4.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
10:00 AM |  | 5 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 454.12 |  |  |  |  |  |  |  | 2.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
10:30 AM |  | 8 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 519.99 |  |  |  |  |  |  |  | 4.3 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.5
11:00 AM |  | 4 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 845.38 |  |  |  |  |  |  |  | 3.8 |  |  |  | 0.0 |  |  |  |  |  |  |  | 5.0
11:30 AM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 408.39 |  |  |  |  |  |  |  | 1.6 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
12:00 PM |  | 4 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 398.78 |  |  |  |  |  |  |  | 2.3 |  |  |  | 0.0 |  |  |  |  |  |  |  | 5.0
12:30 PM |  | 4 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 573.23 |  |  |  |  |  |  |  | 2.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.5
1:00 PM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 427.32 |  |  |  |  |  |  |  | 2.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.5
1:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 296.64 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.5
2:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 434.73 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
2:30 PM |  | 4 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 647.90 |  |  |  |  |  |  |  | 3.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
3:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
3:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 609.96 |  |  |  |  |  |  |  | 1.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
4:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
4:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 568.37 |  |  |  |  |  |  |  | 1.3 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
5:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
5:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
6:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 413.51 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
6:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
7:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
7:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
8:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.0
8:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 598.60 |  |  |  |  |  |  |  | 1.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
9:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
9:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
10:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
10:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
11:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 282.93 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
11:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
Summary |  | 121 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 521.65 |  |  |  |  |  |  |  | 37.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 60.0
IDP Start:  3/20/2010  12:00:00AM
Period Start |  |  | Act Pos Stf
12:00 AM
12:30 AM
1:00 AM
1:30 AM
2:00 AM
2:30 AM
3:00 AM
3:30 AM
4:00 AM
4:30 AM
5:00 AM
5:30 AM
6:00 AM
6:30 AM
7:00 AM
7:30 AM
8:00 AM
8:30 AM
9:00 AM
9:30 AM
10:00 AM
10:30 AM
11:00 AM
11:30 AM
12:00 PM
12:30 PM
1:00 PM
1:30 PM
2:00 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM
5:00 PM
5:30 PM
6:00 PM
6:30 PM
7:00 PM
7:30 PM
8:00 PM
8:30 PM
9:00 PM
9:30 PM
10:00 PM
10:30 PM
11:00 PM
11:30 PM
Summary
IDP Start:  3/21/2010  12:00:00AM
Period Start |  |  | Forecast Calls |  |  |  |  |  | Actual Calls |  |  |  | ABN Calls |  |  |  | Forecast AHT |  |  |  | Actual AHT |  |  |  | Org Stf Req |  |  |  | Org Stf Sch |  |  |  | Act Stf Req |  |  |  | [NAME] |  |  |  | Act SLA
12:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
12:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
1:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 483.56 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
1:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
2:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
2:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.5
3:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
3:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
4:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
4:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.0
5:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
5:30 AM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 236.55 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
6:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 5.0
6:30 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 389.00 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
7:00 AM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 495.35 |  |  |  |  |  |  |  | 1.8 |  |  |  | 0.0 |  |  |  |  |  |  |  | 6.0
7:30 AM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 326.00 |  |  |  |  |  |  |  | 1.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 5.0
8:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 679.59 |  |  |  |  |  |  |  | 1.5 |  |  |  | 0.0 |  |  |  |  |  |  |  | 6.0
8:30 AM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 273.30 |  |  |  |  |  |  |  | 1.5 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.5
9:00 AM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 536.34 |  |  |  |  |  |  |  | 1.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 5.0
9:30 AM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 799.76 |  |  |  |  |  |  |  | 2.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
10:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 363.05 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
10:30 AM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 434.03 |  |  |  |  |  |  |  | 1.6 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.5
11:00 AM |  | 4 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 280.21 |  |  |  |  |  |  |  | 1.8 |  |  |  | 0.0 |  |  |  |  |  |  |  | 5.0
11:30 AM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 344.20 |  |  |  |  |  |  |  | 1.8 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
12:00 PM |  | 5 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 415.07 |  |  |  |  |  |  |  | 2.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 5.0
12:30 PM |  | 4 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 491.69 |  |  |  |  |  |  |  | 2.6 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.5
1:00 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 232.81 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.5
1:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 465.67 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.5
2:00 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 378.89 |  |  |  |  |  |  |  | 1.5 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
2:30 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 322.72 |  |  |  |  |  |  |  | 1.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
3:00 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 387.25 |  |  |  |  |  |  |  | 1.5 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
3:30 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 402.17 |  |  |  |  |  |  |  | 1.6 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
4:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 401.37 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
4:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 354.54 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
5:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 280.59 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
5:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 381.68 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
6:00 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 255.56 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
6:30 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 278.42 |  |  |  |  |  |  |  | 1.3 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
7:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 204.04 |  |  |  |  |  |  |  | 0.8 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
7:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
8:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 318.41 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.0
8:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 251.51 |  |  |  |  |  |  |  | 0.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
9:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 353.90 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
9:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 606.40 |  |  |  |  |  |  |  | 1.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
10:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 359.43 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
10:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 491.00 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
11:00 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 378.66 |  |  |  |  |  |  |  | 1.5 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
11:30 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 329.66 |  |  |  |  |  |  |  | 1.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
Summary |  | 65 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 384.42 |  |  |  |  |  |  |  | 25.5 |  |  |  | 0.0 |  |  |  |  |  |  |  | 60.0
IDP Start:  3/21/2010  12:00:00AM
Period Start |  |  | Act Pos Stf
12:00 AM
12:30 AM
1:00 AM
1:30 AM
2:00 AM
2:30 AM
3:00 AM
3:30 AM
4:00 AM
4:30 AM
5:00 AM
5:30 AM
6:00 AM
6:30 AM
7:00 AM
7:30 AM
8:00 AM
8:30 AM
9:00 AM
9:30 AM
10:00 AM
10:30 AM
11:00 AM
11:30 AM
12:00 PM
12:30 PM
1:00 PM
1:30 PM
2:00 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM
5:00 PM
5:30 PM
6:00 PM
6:30 PM
7:00 PM
7:30 PM
8:00 PM
8:30 PM
9:00 PM
9:30 PM
10:00 PM
10:30 PM
11:00 PM
11:30 PM
Summary
IDP Start:  3/22/2010  12:00:00AM
Period Start |  |  | Forecast Calls |  |  |  |  |  | Actual Calls |  |  |  | ABN Calls |  |  |  | Forecast AHT |  |  |  | Actual AHT |  |  |  | Org Stf Req |  |  |  | Org Stf Sch |  |  |  | Act Stf Req |  |  |  | [NAME] |  |  |  | Act SLA
12:00 AM |  | 5 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 524.84 |  |  |  |  |  |  |  | 3.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
12:30 AM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 358.33 |  |  |  |  |  |  |  | 1.8 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
1:00 AM |  | 6 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 274.98 |  |  |  |  |  |  |  | 2.3 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
1:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
2:00 AM |  | 14 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 411.63 |  |  |  |  |  |  |  | 5.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
2:30 AM |  | 7 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 310.67 |  |  |  |  |  |  |  | 2.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.5
3:00 AM |  | 22 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 424.02 |  |  |  |  |  |  |  | 7.8 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
3:30 AM |  | 4 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 506.34 |  |  |  |  |  |  |  | 2.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.5
4:00 AM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 326.16 |  |  |  |  |  |  |  | 1.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
4:30 AM |  | 8 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 276.25 |  |  |  |  |  |  |  | 2.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
5:00 AM |  | 12 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 302.22 |  |  |  |  |  |  |  | 3.8 |  |  |  | 0.0 |  |  |  |  |  |  |  | 14.0
5:30 AM |  | 36 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 369.32 |  |  |  |  |  |  |  | 10.3 |  |  |  | 2.0 |  |  |  |  |  |  |  | 14.5
6:00 AM |  | 87 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 342.41 |  |  |  |  |  |  |  | 20.3 |  |  |  | 7.0 |  |  |  |  |  |  |  | 30.0
6:30 AM |  | 85 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 381.01 |  |  |  |  |  |  |  | 22.0 |  |  |  | 7.0 |  |  |  |  |  |  |  | 26.5
7:00 AM |  | 116 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 405.71 |  |  |  |  |  |  |  | 30.7 |  |  |  | 8.5 |  |  |  |  |  |  |  | 42.0
7:30 AM |  | 80 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 466.80 |  |  |  |  |  |  |  | 25.2 |  |  |  | 7.5 |  |  |  |  |  |  |  | 36.0
8:00 AM |  | 80 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 416.88 |  |  |  |  |  |  |  | 22.7 |  |  |  | 9.5 |  |  |  |  |  |  |  | 41.0
8:30 AM |  | 79 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 434.63 |  |  |  |  |  |  |  | 23.3 |  |  |  | 9.0 |  |  |  |  |  |  |  | 33.5
9:00 AM |  | 67 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 488.21 |  |  |  |  |  |  |  | 22.4 |  |  |  | 9.0 |  |  |  |  |  |  |  | 38.0
9:30 AM |  | 48 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 607.62 |  |  |  |  |  |  |  | 20.5 |  |  |  | 7.5 |  |  |  |  |  |  |  | 33.5
10:00 AM |  | 47 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 489.34 |  |  |  |  |  |  |  | 16.6 |  |  |  | 8.0 |  |  |  |  |  |  |  | 23.5
10:30 AM |  | 46 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 457.74 |  |  |  |  |  |  |  | 15.3 |  |  |  | 8.0 |  |  |  |  |  |  |  | 31.0
11:00 AM |  | 44 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 563.86 |  |  |  |  |  |  |  | 17.8 |  |  |  | 7.5 |  |  |  |  |  |  |  | 33.5
11:30 AM |  | 28 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 238.31 |  |  |  |  |  |  |  | 5.8 |  |  |  | 5.0 |  |  |  |  |  |  |  | 30.0
12:00 PM |  | 49 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 545.08 |  |  |  |  |  |  |  | 18.9 |  |  |  | 5.0 |  |  |  |  |  |  |  | 28.5
12:30 PM |  | 33 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 529.39 |  |  |  |  |  |  |  | 13.2 |  |  |  | 6.0 |  |  |  |  |  |  |  | 34.0
1:00 PM |  | 48 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 449.00 |  |  |  |  |  |  |  | 15.6 |  |  |  | 6.5 |  |  |  |  |  |  |  | 33.5
1:30 PM |  | 31 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 633.92 |  |  |  |  |  |  |  | 14.7 |  |  |  | 7.5 |  |  |  |  |  |  |  | 32.0
2:00 PM |  | 30 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 716.66 |  |  |  |  |  |  |  | 15.9 |  |  |  | 7.0 |  |  |  |  |  |  |  | 23.5
2:30 PM |  | 21 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 743.94 |  |  |  |  |  |  |  | 12.2 |  |  |  | 4.0 |  |  |  |  |  |  |  | 19.0
3:00 PM |  | 23 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 582.17 |  |  |  |  |  |  |  | 10.6 |  |  |  | 3.5 |  |  |  |  |  |  |  | 13.0
3:30 PM |  | 20 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 561.04 |  |  |  |  |  |  |  | 9.2 |  |  |  | 3.0 |  |  |  |  |  |  |  | 9.0
4:00 PM |  | 13 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 656.88 |  |  |  |  |  |  |  | 7.5 |  |  |  | 2.5 |  |  |  |  |  |  |  | 4.5
4:30 PM |  | 11 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 637.35 |  |  |  |  |  |  |  | 6.4 |  |  |  | 3.0 |  |  |  |  |  |  |  | 4.0
5:00 PM |  | 9 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 371.71 |  |  |  |  |  |  |  | 3.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
5:30 PM |  | 12 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 308.93 |  |  |  |  |  |  |  | 3.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.5
6:00 PM |  | 5 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 652.00 |  |  |  |  |  |  |  | 3.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
6:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 406.65 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
7:00 PM |  | 8 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 580.48 |  |  |  |  |  |  |  | 4.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
7:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 366.59 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
8:00 PM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 617.25 |  |  |  |  |  |  |  | 2.6 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
8:30 PM |  | 4 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 562.08 |  |  |  |  |  |  |  | 2.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.5
9:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
9:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 347.81 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.5
10:00 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 301.98 |  |  |  |  |  |  |  | 1.3 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.5
10:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
11:00 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 619.41 |  |  |  |  |  |  |  | 2.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.5
11:30 PM |  | 7 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 400.07 |  |  |  |  |  |  |  | 3.3 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
Summary |  | 1261 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 463.06 |  |  |  |  |  |  |  | 221.2 |  |  |  | 71.8 |  |  |  |  |  |  |  | 347.0
IDP Start:  3/22/2010  12:00:00AM
Period Start |  |  | Act Pos Stf
12:00 AM
12:30 AM
1:00 AM
1:30 AM
2:00 AM
2:30 AM
3:00 AM
3:30 AM
4:00 AM
4:30 AM
5:00 AM
5:30 AM
6:00 AM
6:30 AM
7:00 AM
7:30 AM
8:00 AM
8:30 AM
9:00 AM
9:30 AM
10:00 AM
10:30 AM
11:00 AM
11:30 AM
12:00 PM
12:30 PM
1:00 PM
1:30 PM
2:00 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM
5:00 PM
5:30 PM
6:00 PM
6:30 PM
7:00 PM
7:30 PM
8:00 PM
8:30 PM
9:00 PM
9:30 PM
10:00 PM
10:30 PM
11:00 PM
11:30 PM
Summary
IDP Start:  3/23/2010  12:00:00AM
Period Start |  |  | Forecast Calls |  |  |  |  |  | Actual Calls |  |  |  | ABN Calls |  |  |  | Forecast AHT |  |  |  | Actual AHT |  |  |  | Org Stf Req |  |  |  | Org Stf Sch |  |  |  | Act Stf Req |  |  |  | [NAME] |  |  |  | Act SLA
12:00 AM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 264.27 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
12:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
1:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 304.92 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
1:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
2:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 334.72 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
2:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.5
3:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 341.85 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
3:30 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 374.58 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.5
4:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 255.51 |  |  |  |  |  |  |  | 0.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
4:30 AM |  | 4 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 343.69 |  |  |  |  |  |  |  | 2.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
5:00 AM |  | 5 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 413.71 |  |  |  |  |  |  |  | 2.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 14.0
5:30 AM |  | 15 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 432.39 |  |  |  |  |  |  |  | 5.9 |  |  |  | 2.0 |  |  |  |  |  |  |  | 13.5
6:00 AM |  | 45 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 422.89 |  |  |  |  |  |  |  | 14.0 |  |  |  | 7.0 |  |  |  |  |  |  |  | 29.0
6:30 AM |  | 69 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 521.82 |  |  |  |  |  |  |  | 24.5 |  |  |  | 7.0 |  |  |  |  |  |  |  | 25.5
7:00 AM |  | 83 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 555.97 |  |  |  |  |  |  |  | 30.6 |  |  |  | 7.5 |  |  |  |  |  |  |  | 41.0
7:30 AM |  | 86 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 533.47 |  |  |  |  |  |  |  | 30.4 |  |  |  | 6.5 |  |  |  |  |  |  |  | 35.5
8:00 AM |  | 80 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 550.31 |  |  |  |  |  |  |  | 29.3 |  |  |  | 8.5 |  |  |  |  |  |  |  | 40.0
8:30 AM |  | 64 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 540.76 |  |  |  |  |  |  |  | 23.7 |  |  |  | 8.0 |  |  |  |  |  |  |  | 32.5
9:00 AM |  | 63 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 527.07 |  |  |  |  |  |  |  | 22.8 |  |  |  | 8.0 |  |  |  |  |  |  |  | 37.0
9:30 AM |  | 63 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 573.86 |  |  |  |  |  |  |  | 24.7 |  |  |  | 7.0 |  |  |  |  |  |  |  | 32.5
10:00 AM |  | 59 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 514.27 |  |  |  |  |  |  |  | 21.1 |  |  |  | 7.0 |  |  |  |  |  |  |  | 23.5
10:30 AM |  | 52 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 520.46 |  |  |  |  |  |  |  | 19.1 |  |  |  | 7.0 |  |  |  |  |  |  |  | 31.0
11:00 AM |  | 49 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 518.68 |  |  |  |  |  |  |  | 18.1 |  |  |  | 6.5 |  |  |  |  |  |  |  | 32.5
11:30 AM |  | 50 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 507.13 |  |  |  |  |  |  |  | 18.0 |  |  |  | 5.0 |  |  |  |  |  |  |  | 29.0
12:00 PM |  | 45 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 535.88 |  |  |  |  |  |  |  | 17.3 |  |  |  | 5.0 |  |  |  |  |  |  |  | 27.5
12:30 PM |  | 50 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 546.84 |  |  |  |  |  |  |  | 19.3 |  |  |  | 5.0 |  |  |  |  |  |  |  | 33.0
1:00 PM |  | 49 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 564.00 |  |  |  |  |  |  |  | 19.5 |  |  |  | 5.5 |  |  |  |  |  |  |  | 33.0
1:30 PM |  | 52 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 544.54 |  |  |  |  |  |  |  | 19.9 |  |  |  | 6.5 |  |  |  |  |  |  |  | 31.0
2:00 PM |  | 48 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 527.12 |  |  |  |  |  |  |  | 18.0 |  |  |  | 6.0 |  |  |  |  |  |  |  | 21.5
2:30 PM |  | 36 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 507.40 |  |  |  |  |  |  |  | 13.6 |  |  |  | 3.0 |  |  |  |  |  |  |  | 18.0
3:00 PM |  | 27 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 494.60 |  |  |  |  |  |  |  | 10.5 |  |  |  | 3.0 |  |  |  |  |  |  |  | 11.0
3:30 PM |  | 18 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 508.34 |  |  |  |  |  |  |  | 7.8 |  |  |  | 2.0 |  |  |  |  |  |  |  | 8.0
4:00 PM |  | 16 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 527.64 |  |  |  |  |  |  |  | 7.3 |  |  |  | 1.5 |  |  |  |  |  |  |  | 3.5
4:30 PM |  | 8 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 584.19 |  |  |  |  |  |  |  | 4.7 |  |  |  | 2.0 |  |  |  |  |  |  |  | 3.5
5:00 PM |  | 6 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 464.70 |  |  |  |  |  |  |  | 3.3 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
5:30 PM |  | 6 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 454.58 |  |  |  |  |  |  |  | 3.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
6:00 PM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 410.25 |  |  |  |  |  |  |  | 2.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
6:30 PM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 599.14 |  |  |  |  |  |  |  | 2.5 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
7:00 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 411.56 |  |  |  |  |  |  |  | 1.6 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
7:30 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 375.84 |  |  |  |  |  |  |  | 1.5 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.5
8:00 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 379.25 |  |  |  |  |  |  |  | 1.5 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
8:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 573.28 |  |  |  |  |  |  |  | 1.3 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
9:00 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 305.29 |  |  |  |  |  |  |  | 1.3 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
9:30 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 462.39 |  |  |  |  |  |  |  | 1.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
10:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 133.39 |  |  |  |  |  |  |  | 0.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
10:30 PM |  | 4 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 413.14 |  |  |  |  |  |  |  | 2.3 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
11:00 PM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 445.61 |  |  |  |  |  |  |  | 2.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
11:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
Summary |  | 1180 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 523.73 |  |  |  |  |  |  |  | 228.2 |  |  |  | 63.3 |  |  |  |  |  |  |  | 330.5
IDP Start:  3/23/2010  12:00:00AM
Period Start |  |  | Act Pos Stf
12:00 AM
12:30 AM
1:00 AM
1:30 AM
2:00 AM
2:30 AM
3:00 AM
3:30 AM
4:00 AM
4:30 AM
5:00 AM
5:30 AM
6:00 AM
6:30 AM
7:00 AM
7:30 AM
8:00 AM
8:30 AM
9:00 AM
9:30 AM
10:00 AM
10:30 AM
11:00 AM
11:30 AM
12:00 PM
12:30 PM
1:00 PM
1:30 PM
2:00 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM
5:00 PM
5:30 PM
6:00 PM
6:30 PM
7:00 PM
7:30 PM
8:00 PM
8:30 PM
9:00 PM
9:30 PM
10:00 PM
10:30 PM
11:00 PM
11:30 PM
Summary
IDP Start:  3/24/2010  12:00:00AM
Period Start |  |  | Forecast Calls |  |  |  |  |  | Actual Calls |  |  |  | ABN Calls |  |  |  | Forecast AHT |  |  |  | Actual AHT |  |  |  | Org Stf Req |  |  |  | Org Stf Sch |  |  |  | Act Stf Req |  |  |  | [NAME] |  |  |  | Act SLA
12:00 AM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 443.99 |  |  |  |  |  |  |  | 2.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
12:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
1:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
1:30 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 281.90 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
2:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
2:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.5
3:00 AM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 404.19 |  |  |  |  |  |  |  | 1.6 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
3:30 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 395.62 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.5
4:00 AM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 304.86 |  |  |  |  |  |  |  | 1.3 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
4:30 AM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 479.06 |  |  |  |  |  |  |  | 2.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
5:00 AM |  | 8 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 443.20 |  |  |  |  |  |  |  | 3.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 14.0
5:30 AM |  | 16 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 454.30 |  |  |  |  |  |  |  | 6.5 |  |  |  | 2.0 |  |  |  |  |  |  |  | 14.5
6:00 AM |  | 30 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 453.11 |  |  |  |  |  |  |  | 10.6 |  |  |  | 7.0 |  |  |  |  |  |  |  | 30.0
6:30 AM |  | 50 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 473.63 |  |  |  |  |  |  |  | 16.9 |  |  |  | 7.0 |  |  |  |  |  |  |  | 26.5
7:00 AM |  | 76 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 504.62 |  |  |  |  |  |  |  | 25.9 |  |  |  | 8.5 |  |  |  |  |  |  |  | 41.0
7:30 AM |  | 94 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 542.28 |  |  |  |  |  |  |  | 33.4 |  |  |  | 7.5 |  |  |  |  |  |  |  | 35.0
8:00 AM |  | 88 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 521.90 |  |  |  |  |  |  |  | 30.4 |  |  |  | 9.5 |  |  |  |  |  |  |  | 40.0
8:30 AM |  | 72 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 494.85 |  |  |  |  |  |  |  | 24.2 |  |  |  | 9.0 |  |  |  |  |  |  |  | 32.5
9:00 AM |  | 68 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 491.71 |  |  |  |  |  |  |  | 22.9 |  |  |  | 9.0 |  |  |  |  |  |  |  | 37.5
9:30 AM |  | 57 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 475.82 |  |  |  |  |  |  |  | 19.0 |  |  |  | 7.5 |  |  |  |  |  |  |  | 32.5
10:00 AM |  | 43 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 505.16 |  |  |  |  |  |  |  | 15.8 |  |  |  | 8.0 |  |  |  |  |  |  |  | 22.5
10:30 AM |  | 41 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 516.27 |  |  |  |  |  |  |  | 15.5 |  |  |  | 8.0 |  |  |  |  |  |  |  | 30.0
11:00 AM |  | 40 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 484.39 |  |  |  |  |  |  |  | 14.3 |  |  |  | 7.5 |  |  |  |  |  |  |  | 32.5
11:30 AM |  | 47 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 478.36 |  |  |  |  |  |  |  | 16.2 |  |  |  | 5.0 |  |  |  |  |  |  |  | 30.0
12:00 PM |  | 36 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 476.07 |  |  |  |  |  |  |  | 12.9 |  |  |  | 5.0 |  |  |  |  |  |  |  | 28.5
12:30 PM |  | 46 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 519.06 |  |  |  |  |  |  |  | 17.1 |  |  |  | 6.0 |  |  |  |  |  |  |  | 33.0
1:00 PM |  | 44 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 456.35 |  |  |  |  |  |  |  | 14.7 |  |  |  | 6.5 |  |  |  |  |  |  |  | 32.5
1:30 PM |  | 42 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 492.36 |  |  |  |  |  |  |  | 15.1 |  |  |  | 7.5 |  |  |  |  |  |  |  | 31.0
2:00 PM |  | 38 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 490.67 |  |  |  |  |  |  |  | 13.9 |  |  |  | 7.0 |  |  |  |  |  |  |  | 22.0
2:30 PM |  | 27 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 566.53 |  |  |  |  |  |  |  | 11.8 |  |  |  | 4.0 |  |  |  |  |  |  |  | 18.0
3:00 PM |  | 20 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 498.64 |  |  |  |  |  |  |  | 8.3 |  |  |  | 3.5 |  |  |  |  |  |  |  | 11.0
3:30 PM |  | 17 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 543.92 |  |  |  |  |  |  |  | 7.9 |  |  |  | 3.0 |  |  |  |  |  |  |  | 7.0
4:00 PM |  | 9 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 667.36 |  |  |  |  |  |  |  | 5.7 |  |  |  | 2.5 |  |  |  |  |  |  |  | 2.5
4:30 PM |  | 5 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 472.73 |  |  |  |  |  |  |  | 3.0 |  |  |  | 3.0 |  |  |  |  |  |  |  | 2.5
5:00 PM |  | 7 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 604.09 |  |  |  |  |  |  |  | 4.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
5:30 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 467.01 |  |  |  |  |  |  |  | 1.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
6:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 376.89 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
6:30 PM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 357.07 |  |  |  |  |  |  |  | 1.8 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
7:00 PM |  | 4 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 460.48 |  |  |  |  |  |  |  | 2.5 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
7:30 PM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 540.23 |  |  |  |  |  |  |  | 2.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.5
8:00 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 650.67 |  |  |  |  |  |  |  | 2.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
8:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 448.33 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
9:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 460.58 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
9:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
10:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
10:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 173.45 |  |  |  |  |  |  |  | 0.8 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
11:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 257.34 |  |  |  |  |  |  |  | 0.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
11:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 247.82 |  |  |  |  |  |  |  | 0.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
Summary |  | 1053 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 498.96 |  |  |  |  |  |  |  | 198.1 |  |  |  | 71.8 |  |  |  |  |  |  |  | 330.5
IDP Start:  3/24/2010  12:00:00AM
Period Start |  |  | Act Pos Stf
12:00 AM
12:30 AM
1:00 AM
1:30 AM
2:00 AM
2:30 AM
3:00 AM
3:30 AM
4:00 AM
4:30 AM
5:00 AM
5:30 AM
6:00 AM
6:30 AM
7:00 AM
7:30 AM
8:00 AM
8:30 AM
9:00 AM
9:30 AM
10:00 AM
10:30 AM
11:00 AM
11:30 AM
12:00 PM
12:30 PM
1:00 PM
1:30 PM
2:00 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM
5:00 PM
5:30 PM
6:00 PM
6:30 PM
7:00 PM
7:30 PM
8:00 PM
8:30 PM
9:00 PM
9:30 PM
10:00 PM
10:30 PM
11:00 PM
11:30 PM
Summary
IDP Start:  3/25/2010  12:00:00AM
Period Start |  |  | Forecast Calls |  |  |  |  |  | Actual Calls |  |  |  | ABN Calls |  |  |  | Forecast AHT |  |  |  | Actual AHT |  |  |  | Org Stf Req |  |  |  | Org Stf Sch |  |  |  | Act Stf Req |  |  |  | [NAME] |  |  |  | Act SLA
12:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 448.85 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
12:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
1:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
1:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
2:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 430.00 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
2:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
3:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
3:30 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 163.54 |  |  |  |  |  |  |  | 0.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.5
4:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 437.75 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
4:30 AM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 705.17 |  |  |  |  |  |  |  | 2.8 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
5:00 AM |  | 6 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 374.31 |  |  |  |  |  |  |  | 2.8 |  |  |  | 0.0 |  |  |  |  |  |  |  | 12.0
5:30 AM |  | 11 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 411.00 |  |  |  |  |  |  |  | 4.5 |  |  |  | 2.0 |  |  |  |  |  |  |  | 12.5
6:00 AM |  | 28 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 452.67 |  |  |  |  |  |  |  | 10.0 |  |  |  | 7.0 |  |  |  |  |  |  |  | 25.0
6:30 AM |  | 48 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 501.68 |  |  |  |  |  |  |  | 17.2 |  |  |  | 7.0 |  |  |  |  |  |  |  | 22.5
7:00 AM |  | 62 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 564.61 |  |  |  |  |  |  |  | 24.0 |  |  |  | 7.5 |  |  |  |  |  |  |  | 36.0
7:30 AM |  | 68 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 553.50 |  |  |  |  |  |  |  | 25.5 |  |  |  | 6.5 |  |  |  |  |  |  |  | 31.0
8:00 AM |  | 66 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 515.90 |  |  |  |  |  |  |  | 23.3 |  |  |  | 8.5 |  |  |  |  |  |  |  | 35.0
8:30 AM |  | 65 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 504.39 |  |  |  |  |  |  |  | 22.5 |  |  |  | 8.0 |  |  |  |  |  |  |  | 29.0
9:00 AM |  | 59 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 533.78 |  |  |  |  |  |  |  | 21.8 |  |  |  | 8.0 |  |  |  |  |  |  |  | 33.0
9:30 AM |  | 51 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 531.69 |  |  |  |  |  |  |  | 19.1 |  |  |  | 7.0 |  |  |  |  |  |  |  | 30.5
10:00 AM |  | 40 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 520.48 |  |  |  |  |  |  |  | 15.3 |  |  |  | 7.0 |  |  |  |  |  |  |  | 21.5
10:30 AM |  | 40 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 516.10 |  |  |  |  |  |  |  | 15.1 |  |  |  | 7.0 |  |  |  |  |  |  |  | 27.5
11:00 AM |  | 41 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 484.46 |  |  |  |  |  |  |  | 14.6 |  |  |  | 6.5 |  |  |  |  |  |  |  | 28.5
11:30 AM |  | 41 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 486.66 |  |  |  |  |  |  |  | 14.7 |  |  |  | 5.0 |  |  |  |  |  |  |  | 27.0
12:00 PM |  | 42 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 474.17 |  |  |  |  |  |  |  | 14.6 |  |  |  | 5.0 |  |  |  |  |  |  |  | 23.5
12:30 PM |  | 42 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 519.31 |  |  |  |  |  |  |  | 15.9 |  |  |  | 5.0 |  |  |  |  |  |  |  | 29.5
1:00 PM |  | 45 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 499.85 |  |  |  |  |  |  |  | 16.3 |  |  |  | 5.5 |  |  |  |  |  |  |  | 29.0
1:30 PM |  | 41 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 501.68 |  |  |  |  |  |  |  | 15.1 |  |  |  | 6.5 |  |  |  |  |  |  |  | 27.5
2:00 PM |  | 36 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 510.24 |  |  |  |  |  |  |  | 13.7 |  |  |  | 6.0 |  |  |  |  |  |  |  | 19.5
2:30 PM |  | 33 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 518.50 |  |  |  |  |  |  |  | 12.9 |  |  |  | 3.0 |  |  |  |  |  |  |  | 16.0
3:00 PM |  | 20 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 528.89 |  |  |  |  |  |  |  | 8.8 |  |  |  | 3.0 |  |  |  |  |  |  |  | 11.0
3:30 PM |  | 12 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 464.03 |  |  |  |  |  |  |  | 5.3 |  |  |  | 2.0 |  |  |  |  |  |  |  | 8.0
4:00 PM |  | 7 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 494.14 |  |  |  |  |  |  |  | 3.8 |  |  |  | 1.5 |  |  |  |  |  |  |  | 3.5
4:30 PM |  | 6 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 428.68 |  |  |  |  |  |  |  | 3.1 |  |  |  | 2.0 |  |  |  |  |  |  |  | 3.5
5:00 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 475.19 |  |  |  |  |  |  |  | 1.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
5:30 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 417.11 |  |  |  |  |  |  |  | 1.6 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
6:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 469.43 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
6:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 460.21 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
7:00 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 392.25 |  |  |  |  |  |  |  | 1.5 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
7:30 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 712.05 |  |  |  |  |  |  |  | 2.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
8:00 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 354.50 |  |  |  |  |  |  |  | 1.5 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
8:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 456.24 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
9:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 466.02 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
9:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
10:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 198.14 |  |  |  |  |  |  |  | 0.8 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
10:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 370.70 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
11:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 419.96 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
11:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 424.75 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.0
Summary |  | 935 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 510.05 |  |  |  |  |  |  |  | 182.3 |  |  |  | 63.3 |  |  |  |  |  |  |  | 294.0
IDP Start:  3/25/2010  12:00:00AM
Period Start |  |  | Act Pos Stf
12:00 AM
12:30 AM
1:00 AM
1:30 AM
2:00 AM
2:30 AM
3:00 AM
3:30 AM
4:00 AM
4:30 AM
5:00 AM
5:30 AM
6:00 AM
6:30 AM
7:00 AM
7:30 AM
8:00 AM
8:30 AM
9:00 AM
9:30 AM
10:00 AM
10:30 AM
11:00 AM
11:30 AM
12:00 PM
12:30 PM
1:00 PM
1:30 PM
2:00 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM
5:00 PM
5:30 PM
6:00 PM
6:30 PM
7:00 PM
7:30 PM
8:00 PM
8:30 PM
9:00 PM
9:30 PM
10:00 PM
10:30 PM
11:00 PM
11:30 PM
Summary
IDP Start:  3/26/2010  12:00:00AM
Period Start |  |  | Forecast Calls |  |  |  |  |  | Actual Calls |  |  |  | ABN Calls |  |  |  | Forecast AHT |  |  |  | Actual AHT |  |  |  | Org Stf Req |  |  |  | Org Stf Sch |  |  |  | Act Stf Req |  |  |  | [NAME] |  |  |  | Act SLA
12:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 403.80 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
12:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
1:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
1:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
2:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 353.40 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
2:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
3:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 262.06 |  |  |  |  |  |  |  | 0.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
3:30 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 365.28 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.5
4:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 319.07 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
4:30 AM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 470.21 |  |  |  |  |  |  |  | 2.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
5:00 AM |  | 6 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 463.44 |  |  |  |  |  |  |  | 3.3 |  |  |  | 0.0 |  |  |  |  |  |  |  | 12.0
5:30 AM |  | 12 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 514.46 |  |  |  |  |  |  |  | 5.8 |  |  |  | 2.0 |  |  |  |  |  |  |  | 12.5
6:00 AM |  | 29 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 423.73 |  |  |  |  |  |  |  | 9.8 |  |  |  | 7.0 |  |  |  |  |  |  |  | 25.0
6:30 AM |  | 45 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 542.65 |  |  |  |  |  |  |  | 17.5 |  |  |  | 7.0 |  |  |  |  |  |  |  | 22.5
7:00 AM |  | 69 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 535.99 |  |  |  |  |  |  |  | 25.1 |  |  |  | 8.5 |  |  |  |  |  |  |  | 36.0
7:30 AM |  | 71 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 541.83 |  |  |  |  |  |  |  | 26.0 |  |  |  | 7.5 |  |  |  |  |  |  |  | 31.0
8:00 AM |  | 70 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 530.21 |  |  |  |  |  |  |  | 25.2 |  |  |  | 9.5 |  |  |  |  |  |  |  | 35.0
8:30 AM |  | 62 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 563.93 |  |  |  |  |  |  |  | 24.0 |  |  |  | 9.0 |  |  |  |  |  |  |  | 29.0
9:00 AM |  | 66 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 541.57 |  |  |  |  |  |  |  | 24.4 |  |  |  | 9.0 |  |  |  |  |  |  |  | 33.0
9:30 AM |  | 50 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 547.71 |  |  |  |  |  |  |  | 19.3 |  |  |  | 7.5 |  |  |  |  |  |  |  | 30.5
10:00 AM |  | 45 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 543.53 |  |  |  |  |  |  |  | 17.5 |  |  |  | 8.0 |  |  |  |  |  |  |  | 21.5
10:30 AM |  | 34 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 600.49 |  |  |  |  |  |  |  | 15.1 |  |  |  | 8.0 |  |  |  |  |  |  |  | 27.5
11:00 AM |  | 38 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 394.66 |  |  |  |  |  |  |  | 11.4 |  |  |  | 7.5 |  |  |  |  |  |  |  | 28.5
11:30 AM |  | 37 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 510.84 |  |  |  |  |  |  |  | 14.1 |  |  |  | 5.0 |  |  |  |  |  |  |  | 27.0
12:00 PM |  | 38 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 484.92 |  |  |  |  |  |  |  | 13.7 |  |  |  | 5.0 |  |  |  |  |  |  |  | 23.5
12:30 PM |  | 42 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 534.65 |  |  |  |  |  |  |  | 16.3 |  |  |  | 6.0 |  |  |  |  |  |  |  | 29.5
1:00 PM |  | 35 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 539.81 |  |  |  |  |  |  |  | 14.1 |  |  |  | 6.5 |  |  |  |  |  |  |  | 29.0
1:30 PM |  | 44 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 503.93 |  |  |  |  |  |  |  | 16.1 |  |  |  | 7.5 |  |  |  |  |  |  |  | 27.5
2:00 PM |  | 39 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 456.47 |  |  |  |  |  |  |  | 13.3 |  |  |  | 7.0 |  |  |  |  |  |  |  | 19.5
2:30 PM |  | 30 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 482.34 |  |  |  |  |  |  |  | 11.2 |  |  |  | 4.0 |  |  |  |  |  |  |  | 16.0
3:00 PM |  | 21 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 489.47 |  |  |  |  |  |  |  | 8.5 |  |  |  | 3.5 |  |  |  |  |  |  |  | 11.0
3:30 PM |  | 17 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 505.99 |  |  |  |  |  |  |  | 7.4 |  |  |  | 3.0 |  |  |  |  |  |  |  | 8.0
4:00 PM |  | 11 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 429.72 |  |  |  |  |  |  |  | 4.7 |  |  |  | 2.5 |  |  |  |  |  |  |  | 3.5
4:30 PM |  | 6 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 519.78 |  |  |  |  |  |  |  | 3.6 |  |  |  | 3.0 |  |  |  |  |  |  |  | 3.5
5:00 PM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 601.11 |  |  |  |  |  |  |  | 2.5 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
5:30 PM |  | 6 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 250.18 |  |  |  |  |  |  |  | 2.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
6:00 PM |  | 5 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 569.25 |  |  |  |  |  |  |  | 3.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
6:30 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 434.47 |  |  |  |  |  |  |  | 1.6 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
7:00 PM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 415.52 |  |  |  |  |  |  |  | 2.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
7:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 454.77 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
8:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
8:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 429.05 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
9:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
9:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
10:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 383.40 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
10:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
11:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
11:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.0
Summary |  | 947 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 516.04 |  |  |  |  |  |  |  | 184.8 |  |  |  | 71.8 |  |  |  |  |  |  |  | 294.0
IDP Start:  3/26/2010  12:00:00AM
Period Start |  |  | Act Pos Stf
12:00 AM
12:30 AM
1:00 AM
1:30 AM
2:00 AM
2:30 AM
3:00 AM
3:30 AM
4:00 AM
4:30 AM
5:00 AM
5:30 AM
6:00 AM
6:30 AM
7:00 AM
7:30 AM
8:00 AM
8:30 AM
9:00 AM
9:30 AM
10:00 AM
10:30 AM
11:00 AM
11:30 AM
12:00 PM
12:30 PM
1:00 PM
1:30 PM
2:00 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM
5:00 PM
5:30 PM
6:00 PM
6:30 PM
7:00 PM
7:30 PM
8:00 PM
8:30 PM
9:00 PM
9:30 PM
10:00 PM
10:30 PM
11:00 PM
11:30 PM
Summary
IDP Start:  3/27/2010  12:00:00AM
Period Start |  |  | Forecast Calls |  |  |  |  |  | Actual Calls |  |  |  | ABN Calls |  |  |  | Forecast AHT |  |  |  | Actual AHT |  |  |  | Org Stf Req |  |  |  | Org Stf Sch |  |  |  | Act Stf Req |  |  |  | [NAME] |  |  |  | Act SLA
12:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
12:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
1:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
1:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
2:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
2:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.5
3:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
3:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
4:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 150.43 |  |  |  |  |  |  |  | 0.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
4:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.0
5:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 368.25 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
5:30 AM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 546.25 |  |  |  |  |  |  |  | 1.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
6:00 AM |  | 9 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 400.83 |  |  |  |  |  |  |  | 3.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 5.0
6:30 AM |  | 6 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 415.76 |  |  |  |  |  |  |  | 3.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
7:00 AM |  | 14 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 453.25 |  |  |  |  |  |  |  | 5.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 6.0
7:30 AM |  | 14 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 397.09 |  |  |  |  |  |  |  | 5.3 |  |  |  | 0.0 |  |  |  |  |  |  |  | 5.0
8:00 AM |  | 10 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 481.39 |  |  |  |  |  |  |  | 4.8 |  |  |  | 0.0 |  |  |  |  |  |  |  | 6.0
8:30 AM |  | 7 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 415.47 |  |  |  |  |  |  |  | 3.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.5
9:00 AM |  | 8 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 425.56 |  |  |  |  |  |  |  | 3.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 5.0
9:30 AM |  | 9 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 406.32 |  |  |  |  |  |  |  | 3.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
10:00 AM |  | 6 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 497.60 |  |  |  |  |  |  |  | 3.5 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
10:30 AM |  | 8 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 499.85 |  |  |  |  |  |  |  | 4.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.5
11:00 AM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 412.89 |  |  |  |  |  |  |  | 2.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 5.0
11:30 AM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 218.28 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
12:00 PM |  | 4 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 358.41 |  |  |  |  |  |  |  | 2.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 5.0
12:30 PM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 285.64 |  |  |  |  |  |  |  | 1.6 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.5
1:00 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 232.84 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.5
1:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 252.16 |  |  |  |  |  |  |  | 0.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.5
2:00 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 475.24 |  |  |  |  |  |  |  | 1.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
2:30 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 188.58 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
3:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
3:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
4:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
4:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
5:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
5:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
6:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 329.24 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
6:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
7:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
7:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
8:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.0
8:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
9:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
9:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
10:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
10:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
11:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
11:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
Summary |  | 115 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 415.01 |  |  |  |  |  |  |  | 28.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 60.0
IDP Start:  3/27/2010  12:00:00AM
Period Start |  |  | Act Pos Stf
12:00 AM
12:30 AM
1:00 AM
1:30 AM
2:00 AM
2:30 AM
3:00 AM
3:30 AM
4:00 AM
4:30 AM
5:00 AM
5:30 AM
6:00 AM
6:30 AM
7:00 AM
7:30 AM
8:00 AM
8:30 AM
9:00 AM
9:30 AM
10:00 AM
10:30 AM
11:00 AM
11:30 AM
12:00 PM
12:30 PM
1:00 PM
1:30 PM
2:00 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM
5:00 PM
5:30 PM
6:00 PM
6:30 PM
7:00 PM
7:30 PM
8:00 PM
8:30 PM
9:00 PM
9:30 PM
10:00 PM
10:30 PM
11:00 PM
11:30 PM
Summary
IDP Start:  3/28/2010  12:00:00AM
Period Start |  |  | Forecast Calls |  |  |  |  |  | Actual Calls |  |  |  | ABN Calls |  |  |  | Forecast AHT |  |  |  | Actual AHT |  |  |  | Org Stf Req |  |  |  | Org Stf Sch |  |  |  | Act Stf Req |  |  |  | [NAME] |  |  |  | Act SLA
12:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
12:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
1:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
1:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
2:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
2:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.5
3:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
3:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
4:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
4:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.0
5:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
5:30 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 338.12 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
6:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 5.0
6:30 AM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 314.13 |  |  |  |  |  |  |  | 1.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
7:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 413.11 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 6.0
7:30 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 299.91 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 5.0
8:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 392.37 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 6.0
8:30 AM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 382.53 |  |  |  |  |  |  |  | 1.5 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.5
9:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 418.75 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 5.0
9:30 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 531.45 |  |  |  |  |  |  |  | 1.3 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
10:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 313.46 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
10:30 AM |  | 6 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 415.87 |  |  |  |  |  |  |  | 3.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.5
11:00 AM |  | 7 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 276.20 |  |  |  |  |  |  |  | 2.5 |  |  |  | 0.0 |  |  |  |  |  |  |  | 5.0
11:30 AM |  | 4 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 334.86 |  |  |  |  |  |  |  | 2.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
12:00 PM |  | 4 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 399.06 |  |  |  |  |  |  |  | 2.3 |  |  |  | 0.0 |  |  |  |  |  |  |  | 5.0
12:30 PM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 382.29 |  |  |  |  |  |  |  | 1.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.5
1:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 196.69 |  |  |  |  |  |  |  | 0.8 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.5
1:30 PM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 484.91 |  |  |  |  |  |  |  | 2.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.5
2:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 364.74 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
2:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 362.64 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
3:00 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 395.18 |  |  |  |  |  |  |  | 1.6 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
3:30 PM |  | 4 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 382.99 |  |  |  |  |  |  |  | 2.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
4:00 PM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 326.11 |  |  |  |  |  |  |  | 1.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
4:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
5:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
5:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
6:00 PM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 289.79 |  |  |  |  |  |  |  | 1.6 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
6:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 300.61 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
7:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 237.88 |  |  |  |  |  |  |  | 0.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
7:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
8:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 324.36 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.0
8:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 233.15 |  |  |  |  |  |  |  | 0.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
9:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 294.62 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
9:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
10:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
10:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 420.22 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
11:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 450.90 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
11:30 PM |  | 4 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 260.93 |  |  |  |  |  |  |  | 1.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
Summary |  | 65 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 350.46 |  |  |  |  |  |  |  | 21.8 |  |  |  | 0.0 |  |  |  |  |  |  |  | 60.0
IDP Start:  3/28/2010  12:00:00AM
Period Start |  |  | Act Pos Stf
12:00 AM
12:30 AM
1:00 AM
1:30 AM
2:00 AM
2:30 AM
3:00 AM
3:30 AM
4:00 AM
4:30 AM
5:00 AM
5:30 AM
6:00 AM
6:30 AM
7:00 AM
7:30 AM
8:00 AM
8:30 AM
9:00 AM
9:30 AM
10:00 AM
10:30 AM
11:00 AM
11:30 AM
12:00 PM
12:30 PM
1:00 PM
1:30 PM
2:00 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM
5:00 PM
5:30 PM
6:00 PM
6:30 PM
7:00 PM
7:30 PM
8:00 PM
8:30 PM
9:00 PM
9:30 PM
10:00 PM
10:30 PM
11:00 PM
11:30 PM
Summary
IDP Start:  3/29/2010  12:00:00AM
Period Start |  |  | Forecast Calls |  |  |  |  |  | Actual Calls |  |  |  | ABN Calls |  |  |  | Forecast AHT |  |  |  | Actual AHT |  |  |  | Org Stf Req |  |  |  | Org Stf Sch |  |  |  | Act Stf Req |  |  |  | [NAME] |  |  |  | Act SLA
12:00 AM |  | 4 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 437.64 |  |  |  |  |  |  |  | 2.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
12:30 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 522.68 |  |  |  |  |  |  |  | 1.3 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
1:00 AM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 380.00 |  |  |  |  |  |  |  | 1.5 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
1:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
2:00 AM |  | 5 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 332.90 |  |  |  |  |  |  |  | 2.3 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
2:30 AM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 315.37 |  |  |  |  |  |  |  | 1.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.5
3:00 AM |  | 8 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 398.12 |  |  |  |  |  |  |  | 3.6 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
3:30 AM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 466.62 |  |  |  |  |  |  |  | 1.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.5
4:00 AM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 388.71 |  |  |  |  |  |  |  | 1.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
4:30 AM |  | 8 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 399.41 |  |  |  |  |  |  |  | 3.6 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
5:00 AM |  | 12 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 332.95 |  |  |  |  |  |  |  | 4.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 14.0
5:30 AM |  | 26 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 421.50 |  |  |  |  |  |  |  | 8.9 |  |  |  | 2.0 |  |  |  |  |  |  |  | 14.5
6:00 AM |  | 62 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 413.18 |  |  |  |  |  |  |  | 18.0 |  |  |  | 8.0 |  |  |  |  |  |  |  | 30.0
6:30 AM |  | 63 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 454.33 |  |  |  |  |  |  |  | 19.9 |  |  |  | 8.0 |  |  |  |  |  |  |  | 26.5
7:00 AM |  | 102 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 482.61 |  |  |  |  |  |  |  | 32.2 |  |  |  | 8.5 |  |  |  |  |  |  |  | 42.0
7:30 AM |  | 85 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 535.50 |  |  |  |  |  |  |  | 30.2 |  |  |  | 7.5 |  |  |  |  |  |  |  | 36.0
8:00 AM |  | 91 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 522.82 |  |  |  |  |  |  |  | 31.4 |  |  |  | 9.5 |  |  |  |  |  |  |  | 41.0
8:30 AM |  | 81 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 498.01 |  |  |  |  |  |  |  | 27.0 |  |  |  | 9.0 |  |  |  |  |  |  |  | 33.5
9:00 AM |  | 67 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 542.34 |  |  |  |  |  |  |  | 24.7 |  |  |  | 8.5 |  |  |  |  |  |  |  | 38.0
9:30 AM |  | 60 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 551.10 |  |  |  |  |  |  |  | 22.8 |  |  |  | 7.0 |  |  |  |  |  |  |  | 33.5
10:00 AM |  | 50 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 511.24 |  |  |  |  |  |  |  | 18.2 |  |  |  | 6.5 |  |  |  |  |  |  |  | 23.5
10:30 AM |  | 50 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 532.68 |  |  |  |  |  |  |  | 18.9 |  |  |  | 8.0 |  |  |  |  |  |  |  | 31.0
11:00 AM |  | 47 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 506.73 |  |  |  |  |  |  |  | 17.1 |  |  |  | 7.5 |  |  |  |  |  |  |  | 33.5
11:30 AM |  | 50 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 479.00 |  |  |  |  |  |  |  | 17.1 |  |  |  | 6.0 |  |  |  |  |  |  |  | 30.0
12:00 PM |  | 51 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 507.18 |  |  |  |  |  |  |  | 18.3 |  |  |  | 6.5 |  |  |  |  |  |  |  | 28.5
12:30 PM |  | 51 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 503.76 |  |  |  |  |  |  |  | 18.2 |  |  |  | 6.5 |  |  |  |  |  |  |  | 34.0
1:00 PM |  | 47 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 490.24 |  |  |  |  |  |  |  | 16.6 |  |  |  | 7.5 |  |  |  |  |  |  |  | 33.5
1:30 PM |  | 48 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 524.51 |  |  |  |  |  |  |  | 17.9 |  |  |  | 8.5 |  |  |  |  |  |  |  | 32.0
2:00 PM |  | 45 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 560.96 |  |  |  |  |  |  |  | 18.0 |  |  |  | 8.0 |  |  |  |  |  |  |  | 23.5
2:30 PM |  | 31 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 562.49 |  |  |  |  |  |  |  | 13.2 |  |  |  | 3.0 |  |  |  |  |  |  |  | 19.0
3:00 PM |  | 25 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 525.65 |  |  |  |  |  |  |  | 10.4 |  |  |  | 3.0 |  |  |  |  |  |  |  | 13.0
3:30 PM |  | 17 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 508.17 |  |  |  |  |  |  |  | 7.5 |  |  |  | 2.0 |  |  |  |  |  |  |  | 9.0
4:00 PM |  | 8 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 529.41 |  |  |  |  |  |  |  | 4.4 |  |  |  | 1.5 |  |  |  |  |  |  |  | 4.5
4:30 PM |  | 9 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 511.29 |  |  |  |  |  |  |  | 4.7 |  |  |  | 2.0 |  |  |  |  |  |  |  | 4.0
5:00 PM |  | 6 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 463.40 |  |  |  |  |  |  |  | 3.3 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
5:30 PM |  | 7 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 414.96 |  |  |  |  |  |  |  | 3.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.5
6:00 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 376.23 |  |  |  |  |  |  |  | 1.5 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
6:30 PM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 430.66 |  |  |  |  |  |  |  | 2.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
7:00 PM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 381.88 |  |  |  |  |  |  |  | 1.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
7:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 384.50 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
8:00 PM |  | 4 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 490.44 |  |  |  |  |  |  |  | 2.6 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
8:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 282.14 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.5
9:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
9:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 282.78 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.5
10:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 278.62 |  |  |  |  |  |  |  | 0.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.5
10:30 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 366.77 |  |  |  |  |  |  |  | 1.5 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
11:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 447.10 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.5
11:30 PM |  | 4 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 300.12 |  |  |  |  |  |  |  | 1.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
Summary |  | 1249 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 498.44 |  |  |  |  |  |  |  | 231.3 |  |  |  | 72.3 |  |  |  |  |  |  |  | 347.0
IDP Start:  3/29/2010  12:00:00AM
Period Start |  |  | Act Pos Stf
12:00 AM
12:30 AM
1:00 AM
1:30 AM
2:00 AM
2:30 AM
3:00 AM
3:30 AM
4:00 AM
4:30 AM
5:00 AM
5:30 AM
6:00 AM
6:30 AM
7:00 AM
7:30 AM
8:00 AM
8:30 AM
9:00 AM
9:30 AM
10:00 AM
10:30 AM
11:00 AM
11:30 AM
12:00 PM
12:30 PM
1:00 PM
1:30 PM
2:00 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM
5:00 PM
5:30 PM
6:00 PM
6:30 PM
7:00 PM
7:30 PM
8:00 PM
8:30 PM
9:00 PM
9:30 PM
10:00 PM
10:30 PM
11:00 PM
11:30 PM
Summary
IDP Start:  3/30/2010  12:00:00AM
Period Start |  |  | Forecast Calls |  |  |  |  |  | Actual Calls |  |  |  | ABN Calls |  |  |  | Forecast AHT |  |  |  | Actual AHT |  |  |  | Org Stf Req |  |  |  | Org Stf Sch |  |  |  | Act Stf Req |  |  |  | [NAME] |  |  |  | Act SLA
12:00 AM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 478.80 |  |  |  |  |  |  |  | 1.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
12:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
1:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 314.09 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
1:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
2:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 353.83 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
2:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.5
3:00 AM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 379.77 |  |  |  |  |  |  |  | 1.5 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
3:30 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 285.80 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.5
4:00 AM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 356.65 |  |  |  |  |  |  |  | 1.5 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
4:30 AM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 388.21 |  |  |  |  |  |  |  | 1.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
5:00 AM |  | 8 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 421.92 |  |  |  |  |  |  |  | 3.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 14.0
5:30 AM |  | 16 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 414.81 |  |  |  |  |  |  |  | 6.0 |  |  |  | 1.0 |  |  |  |  |  |  |  | 13.5
6:00 AM |  | 40 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 446.63 |  |  |  |  |  |  |  | 13.3 |  |  |  | 7.0 |  |  |  |  |  |  |  | 29.0
6:30 AM |  | 76 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 467.70 |  |  |  |  |  |  |  | 24.1 |  |  |  | 7.0 |  |  |  |  |  |  |  | 25.5
7:00 AM |  | 87 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 530.47 |  |  |  |  |  |  |  | 30.6 |  |  |  | 7.5 |  |  |  |  |  |  |  | 41.0
7:30 AM |  | 91 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 550.57 |  |  |  |  |  |  |  | 32.9 |  |  |  | 7.0 |  |  |  |  |  |  |  | 35.5
8:00 AM |  | 82 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 532.36 |  |  |  |  |  |  |  | 29.1 |  |  |  | 8.5 |  |  |  |  |  |  |  | 40.0
8:30 AM |  | 78 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 547.91 |  |  |  |  |  |  |  | 28.6 |  |  |  | 8.0 |  |  |  |  |  |  |  | 32.5
9:00 AM |  | 64 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 522.90 |  |  |  |  |  |  |  | 23.0 |  |  |  | 7.5 |  |  |  |  |  |  |  | 37.0
9:30 AM |  | 71 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 551.70 |  |  |  |  |  |  |  | 26.5 |  |  |  | 6.0 |  |  |  |  |  |  |  | 32.5
10:00 AM |  | 57 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 485.86 |  |  |  |  |  |  |  | 19.4 |  |  |  | 5.5 |  |  |  |  |  |  |  | 23.5
10:30 AM |  | 45 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 512.77 |  |  |  |  |  |  |  | 16.6 |  |  |  | 7.0 |  |  |  |  |  |  |  | 31.0
11:00 AM |  | 44 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 500.44 |  |  |  |  |  |  |  | 16.0 |  |  |  | 6.5 |  |  |  |  |  |  |  | 32.5
11:30 AM |  | 46 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 527.60 |  |  |  |  |  |  |  | 17.4 |  |  |  | 6.0 |  |  |  |  |  |  |  | 29.0
12:00 PM |  | 45 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 512.97 |  |  |  |  |  |  |  | 16.6 |  |  |  | 6.5 |  |  |  |  |  |  |  | 27.5
12:30 PM |  | 43 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 501.87 |  |  |  |  |  |  |  | 15.7 |  |  |  | 5.5 |  |  |  |  |  |  |  | 33.0
1:00 PM |  | 56 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 526.12 |  |  |  |  |  |  |  | 20.6 |  |  |  | 6.5 |  |  |  |  |  |  |  | 33.0
1:30 PM |  | 50 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 539.47 |  |  |  |  |  |  |  | 19.1 |  |  |  | 7.5 |  |  |  |  |  |  |  | 31.0
2:00 PM |  | 39 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 500.80 |  |  |  |  |  |  |  | 14.4 |  |  |  | 6.5 |  |  |  |  |  |  |  | 21.5
2:30 PM |  | 34 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 519.26 |  |  |  |  |  |  |  | 13.3 |  |  |  | 2.0 |  |  |  |  |  |  |  | 18.0
3:00 PM |  | 26 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 506.99 |  |  |  |  |  |  |  | 10.4 |  |  |  | 2.0 |  |  |  |  |  |  |  | 11.0
3:30 PM |  | 15 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 406.32 |  |  |  |  |  |  |  | 5.7 |  |  |  | 2.0 |  |  |  |  |  |  |  | 8.0
4:00 PM |  | 14 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 526.37 |  |  |  |  |  |  |  | 6.6 |  |  |  | 1.5 |  |  |  |  |  |  |  | 3.5
4:30 PM |  | 6 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 414.71 |  |  |  |  |  |  |  | 3.0 |  |  |  | 2.0 |  |  |  |  |  |  |  | 3.5
5:00 PM |  | 6 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 658.56 |  |  |  |  |  |  |  | 4.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
5:30 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 349.02 |  |  |  |  |  |  |  | 1.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
6:00 PM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 455.83 |  |  |  |  |  |  |  | 2.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
6:30 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 329.48 |  |  |  |  |  |  |  | 1.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
7:00 PM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 658.15 |  |  |  |  |  |  |  | 2.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
7:30 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 445.09 |  |  |  |  |  |  |  | 1.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.5
8:00 PM |  | 4 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 329.07 |  |  |  |  |  |  |  | 2.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
8:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 481.21 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
9:00 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 335.67 |  |  |  |  |  |  |  | 1.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
9:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 380.43 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
10:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 185.48 |  |  |  |  |  |  |  | 0.8 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
10:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 411.33 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
11:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 442.89 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
11:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 340.74 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
Summary |  | 1175 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 511.91 |  |  |  |  |  |  |  | 222.8 |  |  |  | 63.3 |  |  |  |  |  |  |  | 330.5
IDP Start:  3/30/2010  12:00:00AM
Period Start |  |  | Act Pos Stf
12:00 AM
12:30 AM
1:00 AM
1:30 AM
2:00 AM
2:30 AM
3:00 AM
3:30 AM
4:00 AM
4:30 AM
5:00 AM
5:30 AM
6:00 AM
6:30 AM
7:00 AM
7:30 AM
8:00 AM
8:30 AM
9:00 AM
9:30 AM
10:00 AM
10:30 AM
11:00 AM
11:30 AM
12:00 PM
12:30 PM
1:00 PM
1:30 PM
2:00 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM
5:00 PM
5:30 PM
6:00 PM
6:30 PM
7:00 PM
7:30 PM
8:00 PM
8:30 PM
9:00 PM
9:30 PM
10:00 PM
10:30 PM
11:00 PM
11:30 PM
Summary
IDP Start:  3/31/2010  12:00:00AM
Period Start |  |  | Forecast Calls |  |  |  |  |  | Actual Calls |  |  |  | ABN Calls |  |  |  | Forecast AHT |  |  |  | Actual AHT |  |  |  | Org Stf Req |  |  |  | Org Stf Sch |  |  |  | Act Stf Req |  |  |  | [NAME] |  |  |  | Act SLA
12:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 387.65 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
12:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
1:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
1:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
2:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
2:30 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 411.21 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.5
3:00 AM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 340.17 |  |  |  |  |  |  |  | 1.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
3:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.5
4:00 AM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 352.41 |  |  |  |  |  |  |  | 1.5 |  |  |  | 0.0 |  |  |  |  |  |  |  | 4.0
4:30 AM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 378.88 |  |  |  |  |  |  |  | 1.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
5:00 AM |  | 9 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 391.75 |  |  |  |  |  |  |  | 3.8 |  |  |  | 0.0 |  |  |  |  |  |  |  | 14.0
5:30 AM |  | 14 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 431.60 |  |  |  |  |  |  |  | 5.6 |  |  |  | 2.0 |  |  |  |  |  |  |  | 14.5
6:00 AM |  | 32 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 478.77 |  |  |  |  |  |  |  | 11.8 |  |  |  | 8.0 |  |  |  |  |  |  |  | 30.0
6:30 AM |  | 64 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 500.88 |  |  |  |  |  |  |  | 22.1 |  |  |  | 8.0 |  |  |  |  |  |  |  | 26.5
7:00 AM |  | 75 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 530.67 |  |  |  |  |  |  |  | 26.8 |  |  |  | 7.5 |  |  |  |  |  |  |  | 41.0
7:30 AM |  | 82 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 564.19 |  |  |  |  |  |  |  | 30.7 |  |  |  | 6.5 |  |  |  |  |  |  |  | 35.0
8:00 AM |  | 84 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 543.43 |  |  |  |  |  |  |  | 30.3 |  |  |  | 8.5 |  |  |  |  |  |  |  | 40.0
8:30 AM |  | 67 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 535.13 |  |  |  |  |  |  |  | 24.4 |  |  |  | 8.0 |  |  |  |  |  |  |  | 32.5
9:00 AM |  | 66 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 508.92 |  |  |  |  |  |  |  | 23.0 |  |  |  | 8.0 |  |  |  |  |  |  |  | 37.5
9:30 AM |  | 63 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 527.40 |  |  |  |  |  |  |  | 22.8 |  |  |  | 6.0 |  |  |  |  |  |  |  | 32.5
10:00 AM |  | 49 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 529.63 |  |  |  |  |  |  |  | 18.4 |  |  |  | 5.5 |  |  |  |  |  |  |  | 22.5
10:30 AM |  | 43 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 518.78 |  |  |  |  |  |  |  | 16.2 |  |  |  | 7.0 |  |  |  |  |  |  |  | 30.0
11:00 AM |  | 47 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 538.14 |  |  |  |  |  |  |  | 18.0 |  |  |  | 6.5 |  |  |  |  |  |  |  | 32.5
11:30 AM |  | 47 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 517.07 |  |  |  |  |  |  |  | 17.4 |  |  |  | 6.0 |  |  |  |  |  |  |  | 30.0
12:00 PM |  | 40 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 491.18 |  |  |  |  |  |  |  | 14.5 |  |  |  | 6.5 |  |  |  |  |  |  |  | 28.5
12:30 PM |  | 46 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 539.85 |  |  |  |  |  |  |  | 17.8 |  |  |  | 5.5 |  |  |  |  |  |  |  | 33.0
1:00 PM |  | 42 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 511.31 |  |  |  |  |  |  |  | 15.7 |  |  |  | 6.5 |  |  |  |  |  |  |  | 32.5
1:30 PM |  | 40 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 492.89 |  |  |  |  |  |  |  | 14.5 |  |  |  | 7.5 |  |  |  |  |  |  |  | 31.0
2:00 PM |  | 36 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 507.89 |  |  |  |  |  |  |  | 13.7 |  |  |  | 6.5 |  |  |  |  |  |  |  | 22.0
2:30 PM |  | 24 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 526.36 |  |  |  |  |  |  |  | 10.1 |  |  |  | 2.0 |  |  |  |  |  |  |  | 18.0
3:00 PM |  | 21 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 488.95 |  |  |  |  |  |  |  | 8.5 |  |  |  | 2.0 |  |  |  |  |  |  |  | 11.0
3:30 PM |  | 13 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 517.85 |  |  |  |  |  |  |  | 6.2 |  |  |  | 1.0 |  |  |  |  |  |  |  | 7.0
4:00 PM |  | 7 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 612.40 |  |  |  |  |  |  |  | 4.5 |  |  |  | 0.5 |  |  |  |  |  |  |  | 2.5
4:30 PM |  | 4 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 466.11 |  |  |  |  |  |  |  | 2.5 |  |  |  | 1.0 |  |  |  |  |  |  |  | 2.5
5:00 PM |  | 5 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 586.77 |  |  |  |  |  |  |  | 3.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
5:30 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 401.30 |  |  |  |  |  |  |  | 1.6 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
6:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 393.20 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
6:30 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 462.84 |  |  |  |  |  |  |  | 1.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
7:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 393.20 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
7:30 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 609.81 |  |  |  |  |  |  |  | 2.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.5
8:00 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 440.11 |  |  |  |  |  |  |  | 1.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
8:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 447.53 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
9:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 365.07 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
9:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
10:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
10:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 355.73 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
11:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 409.76 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
11:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 292.16 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
Summary |  | 1044 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 518.83 |  |  |  |  |  |  |  | 202.1 |  |  |  | 63.3 |  |  |  |  |  |  |  | 330.5
IDP Start:  3/31/2010  12:00:00AM
Period Start |  |  | Act Pos Stf
12:00 AM
12:30 AM
1:00 AM
1:30 AM
2:00 AM
2:30 AM
3:00 AM
3:30 AM
4:00 AM
4:30 AM
5:00 AM
5:30 AM
6:00 AM
6:30 AM
7:00 AM
7:30 AM
8:00 AM
8:30 AM
9:00 AM
9:30 AM
10:00 AM
10:30 AM
11:00 AM
11:30 AM
12:00 PM
12:30 PM
1:00 PM
1:30 PM
2:00 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM
5:00 PM
5:30 PM
6:00 PM
6:30 PM
7:00 PM
7:30 PM
8:00 PM
8:30 PM
9:00 PM
9:30 PM
10:00 PM
10:30 PM
11:00 PM
11:30 PM
Summary
IDP Start:  4/1/2010  12:00:00AM
Period Start |  |  | Forecast Calls |  |  |  |  |  | Actual Calls |  |  |  | ABN Calls |  |  |  | Forecast AHT |  |  |  | Actual AHT |  |  |  | Org Stf Req |  |  |  | Org Stf Sch |  |  |  | Act Stf Req |  |  |  | [NAME] |  |  |  | Act SLA
12:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
12:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
1:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
1:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
2:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 541.18 |  |  |  |  |  |  |  | 1.3 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
2:30 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 142.03 |  |  |  |  |  |  |  | 0.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
3:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 483.84 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
3:30 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 432.79 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.5
4:00 AM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 450.35 |  |  |  |  |  |  |  | 2.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
4:30 AM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 509.75 |  |  |  |  |  |  |  | 2.3 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
5:00 AM |  | 9 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 512.69 |  |  |  |  |  |  |  | 4.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 12.0
5:30 AM |  | 14 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 419.13 |  |  |  |  |  |  |  | 5.5 |  |  |  | 2.0 |  |  |  |  |  |  |  | 12.5
6:00 AM |  | 31 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 408.99 |  |  |  |  |  |  |  | 10.0 |  |  |  | 9.0 |  |  |  |  |  |  |  | 25.0
6:30 AM |  | 46 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 555.91 |  |  |  |  |  |  |  | 18.2 |  |  |  | 9.0 |  |  |  |  |  |  |  | 22.5
7:00 AM |  | 64 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 573.12 |  |  |  |  |  |  |  | 25.0 |  |  |  | 8.5 |  |  |  |  |  |  |  | 36.0
7:30 AM |  | 67 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 558.90 |  |  |  |  |  |  |  | 25.4 |  |  |  | 7.0 |  |  |  |  |  |  |  | 31.0
8:00 AM |  | 58 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 576.26 |  |  |  |  |  |  |  | 23.0 |  |  |  | 9.5 |  |  |  |  |  |  |  | 35.0
8:30 AM |  | 59 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 536.59 |  |  |  |  |  |  |  | 21.9 |  |  |  | 9.0 |  |  |  |  |  |  |  | 29.0
9:00 AM |  | 55 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 528.35 |  |  |  |  |  |  |  | 20.3 |  |  |  | 9.0 |  |  |  |  |  |  |  | 33.0
9:30 AM |  | 51 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 478.84 |  |  |  |  |  |  |  | 17.4 |  |  |  | 8.0 |  |  |  |  |  |  |  | 30.5
10:00 AM |  | 36 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 530.46 |  |  |  |  |  |  |  | 14.2 |  |  |  | 6.0 |  |  |  |  |  |  |  | 21.5
10:30 AM |  | 41 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 505.42 |  |  |  |  |  |  |  | 15.2 |  |  |  | 7.0 |  |  |  |  |  |  |  | 27.5
11:00 AM |  | 41 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 493.32 |  |  |  |  |  |  |  | 14.8 |  |  |  | 7.0 |  |  |  |  |  |  |  | 28.5
11:30 AM |  | 39 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 440.31 |  |  |  |  |  |  |  | 12.9 |  |  |  | 7.0 |  |  |  |  |  |  |  | 27.0
12:00 PM |  | 39 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 490.79 |  |  |  |  |  |  |  | 14.2 |  |  |  | 7.5 |  |  |  |  |  |  |  | 23.5
12:30 PM |  | 41 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 500.32 |  |  |  |  |  |  |  | 15.0 |  |  |  | 6.5 |  |  |  |  |  |  |  | 29.5
1:00 PM |  | 46 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 510.94 |  |  |  |  |  |  |  | 16.9 |  |  |  | 7.5 |  |  |  |  |  |  |  | 29.0
1:30 PM |  | 37 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 593.82 |  |  |  |  |  |  |  | 16.1 |  |  |  | 8.5 |  |  |  |  |  |  |  | 27.5
2:00 PM |  | 50 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 455.87 |  |  |  |  |  |  |  | 16.4 |  |  |  | 7.0 |  |  |  |  |  |  |  | 19.5
2:30 PM |  | 27 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 527.21 |  |  |  |  |  |  |  | 11.1 |  |  |  | 3.0 |  |  |  |  |  |  |  | 16.0
3:00 PM |  | 20 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 454.42 |  |  |  |  |  |  |  | 7.7 |  |  |  | 3.0 |  |  |  |  |  |  |  | 11.0
3:30 PM |  | 14 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 465.60 |  |  |  |  |  |  |  | 6.0 |  |  |  | 2.0 |  |  |  |  |  |  |  | 8.0
4:00 PM |  | 6 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 563.89 |  |  |  |  |  |  |  | 3.8 |  |  |  | 1.5 |  |  |  |  |  |  |  | 3.5
4:30 PM |  | 6 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 557.76 |  |  |  |  |  |  |  | 3.8 |  |  |  | 2.0 |  |  |  |  |  |  |  | 3.5
5:00 PM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 402.60 |  |  |  |  |  |  |  | 2.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
5:30 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 333.41 |  |  |  |  |  |  |  | 1.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
6:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 1150.82 |  |  |  |  |  |  |  | 2.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
6:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
7:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 301.57 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
7:30 PM |  | 3 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 426.19 |  |  |  |  |  |  |  | 2.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
8:00 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 396.62 |  |  |  |  |  |  |  | 1.6 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
8:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 758.88 |  |  |  |  |  |  |  | 1.6 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
9:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
9:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 285.04 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
10:00 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 408.68 |  |  |  |  |  |  |  | 1.6 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.5
10:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
11:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
11:30 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 441.18 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.0
Summary |  | 924 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 514.41 |  |  |  |  |  |  |  | 181.6 |  |  |  | 73.3 |  |  |  |  |  |  |  | 294.0
IDP Start:  4/1/2010  12:00:00AM
Period Start |  |  | Act Pos Stf
12:00 AM
12:30 AM
1:00 AM
1:30 AM
2:00 AM
2:30 AM
3:00 AM
3:30 AM
4:00 AM
4:30 AM
5:00 AM
5:30 AM
6:00 AM
6:30 AM
7:00 AM
7:30 AM
8:00 AM
8:30 AM
9:00 AM
9:30 AM
10:00 AM
10:30 AM
11:00 AM
11:30 AM
12:00 PM
12:30 PM
1:00 PM
1:30 PM
2:00 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM
5:00 PM
5:30 PM
6:00 PM
6:30 PM
7:00 PM
7:30 PM
8:00 PM
8:30 PM
9:00 PM
9:30 PM
10:00 PM
10:30 PM
11:00 PM
11:30 PM
Summary
IDP Start:  4/2/2010  12:00:00AM
Period Start |  |  | Forecast Calls |  |  |  |  |  | Actual Calls |  |  |  | ABN Calls |  |  |  | Forecast AHT |  |  |  | Actual AHT |  |  |  | Org Stf Req |  |  |  | Org Stf Sch |  |  |  | Act Stf Req |  |  |  | [NAME] |  |  |  | Act SLA
12:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 492.08 |  |  |  |  |  |  |  | 1.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
12:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 1.0
1:00 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
1:30 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 223.35 |  |  |  |  |  |  |  | 0.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
2:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 418.11 |  |  |  |  |  |  |  | 1.1 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
2:30 AM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
3:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 242.88 |  |  |  |  |  |  |  | 0.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
3:30 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 606.03 |  |  |  |  |  |  |  | 1.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.5
4:00 AM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 313.69 |  |  |  |  |  |  |  | 1.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 3.0
4:30 AM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 546.76 |  |  |  |  |  |  |  | 1.9 |  |  |  | 0.0 |  |  |  |  |  |  |  | 2.0
5:00 AM |  | 4 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 436.93 |  |  |  |  |  |  |  | 2.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 12.0
5:30 AM |  | 10 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 454.64 |  |  |  |  |  |  |  | 4.6 |  |  |  | 2.0 |  |  |  |  |  |  |  | 12.5
6:00 AM |  | 26 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 363.24 |  |  |  |  |  |  |  | 7.8 |  |  |  | 9.0 |  |  |  |  |  |  |  | 25.0
6:30 AM |  | 45 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 477.96 |  |  |  |  |  |  |  | 15.6 |  |  |  | 9.0 |  |  |  |  |  |  |  | 22.5
7:00 AM |  | 65 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 429.94 |  |  |  |  |  |  |  | 19.4 |  |  |  | 8.5 |  |  |  |  |  |  |  | 36.0
7:30 AM |  | 62 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 496.29 |  |  |  |  |  |  |  | 21.3 |  |  |  | 7.0 |  |  |  |  |  |  |  | 31.0
8:00 AM |  | 54 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 483.13 |  |  |  |  |  |  |  | 18.4 |  |  |  | 9.5 |  |  |  |  |  |  |  | 35.0
8:30 AM |  | 41 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 512.28 |  |  |  |  |  |  |  | 15.4 |  |  |  | 9.0 |  |  |  |  |  |  |  | 29.0
9:00 AM |  | 46 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 498.83 |  |  |  |  |  |  |  | 16.5 |  |  |  | 9.0 |  |  |  |  |  |  |  | 33.0
9:30 AM |  | 37 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 475.66 |  |  |  |  |  |  |  | 13.2 |  |  |  | 8.0 |  |  |  |  |  |  |  | 30.5
10:00 AM |  | 30 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 543.36 |  |  |  |  |  |  |  | 12.5 |  |  |  | 6.0 |  |  |  |  |  |  |  | 21.5
10:30 AM |  | 28 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 558.39 |  |  |  |  |  |  |  | 12.1 |  |  |  | 7.0 |  |  |  |  |  |  |  | 27.5
11:00 AM |  | 29 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 406.00 |  |  |  |  |  |  |  | 9.4 |  |  |  | 7.0 |  |  |  |  |  |  |  | 28.5
11:30 AM |  | 31 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 463.35 |  |  |  |  |  |  |  | 11.1 |  |  |  | 7.0 |  |  |  |  |  |  |  | 27.0
12:00 PM |  | 28 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 487.24 |  |  |  |  |  |  |  | 10.7 |  |  |  | 7.5 |  |  |  |  |  |  |  | 23.5
12:30 PM |  | 33 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 500.55 |  |  |  |  |  |  |  | 12.5 |  |  |  | 6.5 |  |  |  |  |  |  |  | 29.5
1:00 PM |  | 30 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 491.60 |  |  |  |  |  |  |  | 11.4 |  |  |  | 7.5 |  |  |  |  |  |  |  | 29.0
1:30 PM |  | 31 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 464.36 |  |  |  |  |  |  |  | 11.2 |  |  |  | 8.5 |  |  |  |  |  |  |  | 27.5
2:00 PM |  | 24 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 463.16 |  |  |  |  |  |  |  | 9.0 |  |  |  | 7.0 |  |  |  |  |  |  |  | 19.5
2:30 PM |  | 19 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 480.40 |  |  |  |  |  |  |  | 7.8 |  |  |  | 3.0 |  |  |  |  |  |  |  | 16.0
3:00 PM |  | 15 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 474.80 |  |  |  |  |  |  |  | 6.4 |  |  |  | 3.0 |  |  |  |  |  |  |  | 9.0
3:30 PM |  | 11 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 518.84 |  |  |  |  |  |  |  | 5.5 |  |  |  | 2.0 |  |  |  |  |  |  |  | 6.0
4:00 PM |  | 5 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 476.14 |  |  |  |  |  |  |  | 3.0 |  |  |  | 1.5 |  |  |  |  |  |  |  | 1.5
4:30 PM |  | 6 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 524.78 |  |  |  |  |  |  |  | 3.6 |  |  |  | 2.0 |  |  |  |  |  |  |  | 2.0
5:00 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 726.58 |  |  |  |  |  |  |  | 2.2 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.0
5:30 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 438.79 |  |  |  |  |  |  |  | 1.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.0
6:00 PM |  | 4 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 833.49 |  |  |  |  |  |  |  | 3.8 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.0
6:30 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 378.13 |  |  |  |  |  |  |  | 1.5 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.0
7:00 PM |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 333.27 |  |  |  |  |  |  |  | 1.4 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.0
7:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.0
8:00 PM |  | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 129.60 |  |  |  |  |  |  |  | 0.7 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.0
8:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.0
9:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.0
9:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.0
10:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.0
10:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.0
11:00 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.0
11:30 PM |  | 0 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.00 |  |  |  |  |  |  |  | 0.0 |  |  |  | 0.0 |  |  |  |  |  |  |  | 0.0
Summary |  | 731 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 479.05 |  |  |  |  |  |  |  | 140.2 |  |  |  | 73.3 |  |  |  |  |  |  |  | 279.0
IDP Start:  4/2/2010  12:00:00AM
Period Start |  |  | Act Pos Stf
12:00 AM
12:30 AM
1:00 AM
1:30 AM
2:00 AM
2:30 AM
3:00 AM
3:30 AM
4:00 AM
4:30 AM
5:00 AM
5:30 AM
6:00 AM
6:30 AM
7:00 AM
7:30 AM
8:00 AM
8:30 AM
9:00 AM
9:30 AM
10:00 AM
10:30 AM
11:00 AM
11:30 AM
12:00 PM
12:30 PM
1:00 PM
1:30 PM
2:00 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM
5:00 PM
5:30 PM
6:00 PM
6:30 PM
7:00 PM
7:30 PM
8:00 PM
8:30 PM
9:00 PM
9:30 PM
10:00 PM
10:30 PM
11:00 PM
11:30 PM
Summary
Outlined values do not meet the minimum threshold. Shaded values exceed the maximum threshold.
Aspect - Workforce Management Software
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