Spreadsheet: 544826d1509042934-conditional-formatting-based-on-date-and-time-queue-template
Sheet: 030515

 | Belk | Total | Oldest |  | 6+ Days
 | Escalation | 3 | 2015-03-04 00:00:00 |  | 5 Days
 | Customer Service | 92 | 2015-02-01 00:00:00 |  | 4 Days
 | [NAME] | 33 | 2015-02-04 00:00:00 |  | 3 Days
 | Accommodations | 169 | 2015-02-23 00:00:00 |  | 0-2 Days
 | [NAME] | 50 | 2014-02-25 00:00:00
 | Call Backs | 0
 | Sr Sup Callback | Total | Open | WIP | WFR | WFCR | WFVR | Updated | Declined | Oldest | Oldest Open
 | ACE | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | GNC | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0
 | PBS AV | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | PBS HV | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-03-03 00:00:00 | 2015-03-03 00:00:00
 | Dollar General | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | RadioShack | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-03-03 00:00:00 | 2015-03-03 00:00:00
 | Mattel | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | iRobot | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Escalation Queues | Total | Open | WIP | WFR | WFCR | WFVR | Updated | Declined | Oldest | Oldest Open
 | ACE | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-03-02 00:00:00 | 2015-03-02 00:00:00
 | GNC | 3 | 1 | 0 | 0 | 0 | 1 | 1 | 0 | 2015-03-02 00:00:00 | 2015-03-04 00:00:00
 | PBS AV | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | PBS HV | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-02-26 00:00:00 | 2015-02-26 00:00:00
 | Dollar General | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | RadioShack | 11 | 6 | 1 | 2 | 0 | 2 | 0 | 0 | 2015-01-23 00:00:00 | 2015-01-23 00:00:00
 | Mattel | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  |  |  |  |  |  |  | 2
 | iRobot | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Customer Service | Total | Open | WIP | WFR | WFCR | WFVR | Updated | Declined | Oldest | Oldest Open
 | ACE Issues | 151 | 56 | 1 | 1 | 3 | 81 | 4 | 2 | 2015-01-09 00:00:00 | 2015-02-04 00:00:00
 | GNC | 21 | 9 | 3 | 0 | 0 | 7 | 4 | 0 | 2015-02-12 00:00:00 | 2015-03-04 00:00:00
 | PBS AV | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-03-03 00:00:00 | 2015-03-03 00:00:00
 | PBS HV | 24 | 13 | 0 | 0 | 5 | 3 | 3 | 0 | 2015-02-05 00:00:00 | 2015-02-23 00:00:00
 | Dollar General | 11 | 9 | 1 | 0 | 0 | 0 | 1 | 0 | 2015-02-21 00:00:00 | 2015-02-28 00:00:00
 | RadioShack | 61 | 51 | 0 | 1 | 1 | 6 | 2 | 0 | 2015-02-22 00:00:00 | 2015-03-02 00:00:00
 | Mattel | 31 | 20 | 1 | 2 | 0 | 1 | 6 | 1 | 2015-01-28 00:00:00 | 2015-02-07 00:00:00
 | iRobot | 13 | 5 | 2 | 1 | 0 | 2 | 3 | 0 | 2015-02-03 00:00:00 | 2015-03-02 00:00:00
 | Reship | Total | Open | WIP | WFR | WFCR | WFVR | Updated | Declined | Oldest | Oldest Open
 | GNC | 34 | 30 | 2 | 0 | 1 | 0 | 0 | 1 | 2015-02-24 00:00:00 | 2015-03-04 00:00:00
 | PBS AV | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | PBS HV | 34 | 33 | 0 | 0 | 0 | 0 | 1 | 0 | 2015-02-26 00:00:00 | 2015-03-04 00:00:00
 | Dollar General | 18 | 17 | 0 | 1 | 0 | 0 | 0 | 0 | 2015-02-24 00:00:00 | 2015-02-24 00:00:00
 | Mattel | 5 | 3 | 0 | 0 | 1 | 0 | 1 | 0 | 2015-01-28 00:00:00 | 2015-02-25 00:00:00
 | iRobot | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Pickup | Total | Open | WIP | WFR | WFCR | WFVR | Updated | Declined | Oldest | Oldest Open
 | ACE | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | GNC | 6 | 6 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-03-04 00:00:00 | 2015-03-04 00:00:00
 | PBS AV | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | PBS HV | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Dollar General | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | RadioShack | 5 | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 2015-02-09 00:00:00
 | Mattel | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | iRobot | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Canadian Returns | Total | Open | WIP | WFR | WFCR | WFVR | Updated | Declined | Oldest | Oldest Open
 | PBS HV | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-03-04 00:00:00 | 2015-03-04 00:00:00
 | Mattel | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | iRobot | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Other | Total | Open | WIP | WFR | WFCR | WFVR | Updated | Declined | Oldest | Oldest Open
 | GNC Claims | 9 | 7 | 1 | 0 | 0 | 0 | 1 | 0 | 2015-03-02 00:00:00 | 2015-03-04 00:00:00
 | PBS Statement Request | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-03-03 00:00:00 | 2015-03-03 00:00:00
 |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0