Spreadsheet: 273232d1382641559-calculate-number-of-closed-tickets-same-day-same-day
Sheet: Sheet1

 |  |  |  |  |  |  | Status |  |  |  |  |  | Open Date |  | Closed Date
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 00:12:00 |  | 2013-10-23 00:18:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 06:39:00 |  | 2013-10-23 08:16:00
 |  |  |  |  |  |  | On Hold |  |  |  |  |  | 2013-10-23 07:07:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 07:34:00 |  | 2013-10-23 07:47:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 07:41:00 |  | 2013-10-24 13:15:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 08:00:00 |  | 2013-10-23 08:17:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 08:03:00 |  | 2013-10-23 12:44:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 08:03:00 |  | 2013-10-23 08:07:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 08:08:00 |  | 2013-10-23 08:49:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 08:16:00 |  | 2013-10-23 17:01:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 08:20:00 |  | 2013-10-23 08:40:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-23 08:21:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 08:30:00 |  | 2013-10-23 15:49:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 08:33:00 |  | 2013-10-23 14:13:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 08:34:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 08:44:00 |  | 2013-10-23 08:46:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 08:44:00 |  | 2013-10-23 08:48:00
 |  |  |  |  |  |  | User Contacted |  |  |  |  |  | 2013-10-23 08:49:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 08:49:00 |  | 2013-10-23 09:02:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 08:58:00 |  | 2013-10-23 17:00:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 09:01:00 |  | 2013-10-23 09:10:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 09:02:00 |  | 2013-10-23 09:05:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 09:05:00 |  | 2013-10-23 09:11:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 09:12:00 |  | 2013-10-23 10:15:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 09:13:00 |  | 2013-10-23 09:15:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-23 09:14:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 09:15:00 |  | 2013-10-23 14:10:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 09:19:00 |  | 2013-10-23 09:25:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 09:20:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 09:20:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 09:23:00 |  | 2013-10-23 09:24:00
 |  |  |  |  |  |  | Scheduled |  |  |  |  |  | 2013-10-23 09:23:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 09:25:00 |  | 2013-10-23 09:58:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 09:26:00 |  | 2013-10-23 09:30:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 09:29:00 |  | 2013-10-23 16:03:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 09:30:00 |  | 2013-10-23 15:51:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 09:31:00 |  | 2013-10-23 13:45:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 09:37:00 |  | 2013-10-23 10:45:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 09:38:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 09:43:00 |  | 2013-10-23 09:51:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 09:47:00 |  | 2013-10-23 09:49:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 09:48:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 09:50:00 |  | 2013-10-23 10:00:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 09:52:00 |  | 2013-10-23 10:00:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 09:54:00 |  | 2013-10-23 16:28:00
 |  |  |  |  |  |  | Scheduled |  |  |  |  |  | 2013-10-23 09:58:00
 |  |  |  |  |  |  | Scheduled |  |  |  |  |  | 2013-10-23 10:02:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 10:02:00 |  | 2013-10-23 10:12:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 10:06:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 10:06:00 |  | 2013-10-23 12:21:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 10:06:00 |  | 2013-10-23 10:07:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 10:08:00 |  | 2013-10-23 10:14:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 10:08:00 |  | 2013-10-23 16:07:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 10:09:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 10:12:00 |  | 2013-10-24 14:47:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 10:15:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 10:19:00 |  | 2013-10-24 14:06:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 10:21:00 |  | 2013-10-23 10:24:00
 |  |  |  |  |  |  | In Progress |  |  |  |  |  | 2013-10-23 10:22:00
 |  |  |  |  |  |  | On Hold |  |  |  |  |  | 2013-10-23 10:22:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-23 10:23:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 10:24:00 |  | 2013-10-23 14:32:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 10:29:00 |  | 2013-10-23 11:48:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 10:34:00 |  | 2013-10-23 17:05:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 10:35:00 |  | 2013-10-23 15:52:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 10:43:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 10:43:00 |  | 2013-10-23 10:54:00
 |  |  |  |  |  |  | On Hold |  |  |  |  |  | 2013-10-23 10:46:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 10:46:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 10:46:00 |  | 2013-10-23 10:52:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 10:53:00 |  | 2013-10-23 10:56:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 10:54:00 |  | 2013-10-23 11:00:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 10:54:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 10:56:00 |  | 2013-10-23 11:04:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 10:58:00 |  | 2013-10-23 10:59:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 10:58:00 |  | 2013-10-23 11:02:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 10:59:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 10:59:00 |  | 2013-10-23 11:07:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 11:04:00 |  | 2013-10-23 11:07:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 11:04:00 |  | 2013-10-23 11:09:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 11:05:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 11:12:00 |  | 2013-10-23 11:13:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 11:13:00 |  | 2013-10-23 17:06:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 11:14:00 |  | 2013-10-23 11:21:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 11:18:00 |  | 2013-10-23 11:24:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 11:18:00 |  | 2013-10-23 17:42:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 11:24:00 |  | 2013-10-23 11:31:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 11:25:00 |  | 2013-10-23 11:31:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 11:26:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-23 11:31:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 11:31:00 |  | 2013-10-23 11:37:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 11:33:00 |  | 2013-10-23 16:03:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 11:35:00 |  | 2013-10-23 16:07:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 11:38:00 |  | 2013-10-23 11:48:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 11:38:00 |  | 2013-10-23 11:42:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 11:42:00 |  | 2013-10-24 06:25:00
 |  |  |  |  |  |  | On Hold |  |  |  |  |  | 2013-10-23 11:43:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 11:43:00 |  | 2013-10-23 11:59:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 11:48:00
 |  |  |  |  |  |  | Completed |  |  |  |  |  | 2013-10-23 11:53:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-23 11:59:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 12:05:00 |  | 2013-10-23 12:15:00
 |  |  |  |  |  |  | Scheduled |  |  |  |  |  | 2013-10-23 12:05:00
 |  |  |  |  |  |  | On Hold |  |  |  |  |  | 2013-10-23 12:07:00
 |  |  |  |  |  |  | Completed |  |  |  |  |  | 2013-10-23 12:11:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-23 12:12:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 12:12:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 12:12:00
 |  |  |  |  |  |  | Assigned |  |  |  |  |  | 2013-10-23 12:15:00
 |  |  |  |  |  |  | On Hold |  |  |  |  |  | 2013-10-23 12:16:00
 |  |  |  |  |  |  | On Hold |  |  |  |  |  | 2013-10-23 12:24:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 12:33:00 |  | 2013-10-23 12:38:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 12:39:00 |  | 2013-10-24 14:45:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 12:43:00 |  | 2013-10-23 12:46:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 12:49:00 |  | 2013-10-23 12:51:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 12:52:00 |  | 2013-10-23 14:34:00
 |  |  |  |  |  |  | Scheduled |  |  |  |  |  | 2013-10-23 12:55:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 13:02:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 13:02:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 13:13:00 |  | 2013-10-23 13:19:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-23 13:28:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 13:29:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 13:36:00
 |  |  |  |  |  |  | On Hold |  |  |  |  |  | 2013-10-23 13:36:00
 |  |  |  |  |  |  | Resolved |  |  |  |  |  | 2013-10-23 13:53:00
 |  |  |  |  |  |  | Scheduled |  |  |  |  |  | 2013-10-23 14:15:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 14:18:00 |  | 2013-10-23 14:26:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 14:27:00 |  | 2013-10-23 17:17:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 14:28:00 |  | 2013-10-23 14:40:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 14:31:00 |  | 2013-10-23 14:34:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 14:35:00 |  | 2013-10-23 14:40:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 14:37:00 |  | 2013-10-23 15:57:00
 |  |  |  |  |  |  | Resolved |  |  |  |  |  | 2013-10-23 14:49:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 14:50:00 |  | 2013-10-23 14:55:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 14:52:00
 |  |  |  |  |  |  | In Progress |  |  |  |  |  | 2013-10-23 14:57:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-23 14:58:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-23 14:59:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 14:59:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 14:59:00
 |  |  |  |  |  |  | In Progress |  |  |  |  |  | 2013-10-23 15:00:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 15:00:00 |  | 2013-10-23 15:04:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 15:02:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 15:04:00 |  | 2013-10-24 10:34:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 15:07:00 |  | 2013-10-23 15:10:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 15:07:00 |  | 2013-10-23 17:13:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 15:08:00 |  | 2013-10-23 15:11:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 15:09:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 15:09:00 |  | 2013-10-23 17:51:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 15:24:00 |  | 2013-10-23 15:26:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 15:35:00 |  | 2013-10-23 16:07:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 15:36:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 15:36:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 15:39:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 15:41:00 |  | 2013-10-23 15:58:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 15:42:00 |  | 2013-10-23 15:44:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 15:45:00 |  | 2013-10-23 17:52:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 15:46:00 |  | 2013-10-23 15:59:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-23 15:47:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 15:48:00 |  | 2013-10-23 15:52:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 15:48:00 |  | 2013-10-23 15:59:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-23 15:48:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 15:53:00 |  | 2013-10-23 15:56:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 15:54:00 |  | 2013-10-23 15:57:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 15:57:00 |  | 2013-10-23 16:03:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 15:58:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 16:02:00 |  | 2013-10-23 16:10:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-23 16:03:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 16:03:00 |  | 2013-10-23 16:06:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 16:03:00 |  | 2013-10-23 16:37:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 16:05:00 |  | 2013-10-23 16:39:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 16:06:00 |  | 2013-10-23 17:06:00
 |  |  |  |  |  |  | On Hold |  |  |  |  |  | 2013-10-23 16:09:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 16:15:00 |  | 2013-10-23 17:05:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 16:15:00 |  | 2013-10-23 16:27:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 16:16:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 16:18:00 |  | 2013-10-24 10:49:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 16:27:00 |  | 2013-10-23 20:01:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 16:36:00 |  | 2013-10-23 16:38:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 16:37:00 |  | 2013-10-23 16:45:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 16:41:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 16:42:00 |  | 2013-10-23 16:49:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 16:50:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 16:54:00 |  | 2013-10-23 16:59:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 17:06:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 17:06:00 |  | 2013-10-24 10:54:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 17:09:00
 |  |  |  |  |  |  | Resolved |  |  |  |  |  | 2013-10-23 17:17:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 17:43:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-23 18:38:00 |  | 2013-10-23 18:57:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 18:50:00
 |  |  |  |  |  |  | Resolved |  |  |  |  |  | 2013-10-23 19:21:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 19:27:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 21:20:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 21:57:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-23 23:20:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 03:23:00 |  | 2013-10-24 12:47:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 03:23:00 |  | 2013-10-24 12:46:00
 |  |  |  |  |  |  | In Progress |  |  |  |  |  | 2013-10-24 07:05:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 07:10:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 07:16:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 07:19:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 07:25:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 07:32:00 |  | 2013-10-24 09:16:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 07:35:00
 |  |  |  |  |  |  | In Progress |  |  |  |  |  | 2013-10-24 07:48:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 07:54:00 |  | 2013-10-24 09:51:00
 |  |  |  |  |  |  | Scheduled |  |  |  |  |  | 2013-10-24 07:56:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 07:59:00 |  | 2013-10-24 10:57:00
 |  |  |  |  |  |  | On Hold |  |  |  |  |  | 2013-10-24 08:05:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 08:10:00 |  | 2013-10-24 09:13:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 08:15:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 08:21:00
 |  |  |  |  |  |  | Resolved |  |  |  |  |  | 2013-10-24 08:22:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 08:25:00 |  | 2013-10-24 08:29:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 08:27:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 08:30:00 |  | 2013-10-24 13:23:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 08:31:00 |  | 2013-10-24 08:35:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 08:35:00 |  | 2013-10-24 14:45:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 08:39:00 |  | 2013-10-24 08:42:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 08:40:00 |  | 2013-10-24 08:44:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 08:43:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 08:45:00 |  | 2013-10-24 08:47:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 08:48:00 |  | 2013-10-24 08:49:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 08:49:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 08:52:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 08:58:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 08:58:00 |  | 2013-10-24 09:10:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 08:58:00 |  | 2013-10-24 11:24:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 08:59:00
 |  |  |  |  |  |  | On Hold |  |  |  |  |  | 2013-10-24 09:04:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 09:07:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 09:08:00
 |  |  |  |  |  |  | On Hold |  |  |  |  |  | 2013-10-24 09:09:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 09:11:00 |  | 2013-10-24 09:17:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 09:13:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 09:14:00 |  | 2013-10-24 14:49:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 09:18:00 |  | 2013-10-24 10:41:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 09:19:00 |  | 2013-10-24 10:56:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 09:22:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 09:23:00 |  | 2013-10-24 09:28:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 09:24:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 09:29:00
 |  |  |  |  |  |  | User Contacted |  |  |  |  |  | 2013-10-24 09:34:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 09:38:00 |  | 2013-10-24 14:28:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 09:41:00 |  | 2013-10-24 09:44:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 09:44:00 |  | 2013-10-24 10:42:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 09:47:00
 |  |  |  |  |  |  | Resolved |  |  |  |  |  | 2013-10-24 09:48:00
 |  |  |  |  |  |  | In Progress |  |  |  |  |  | 2013-10-24 09:53:00
 |  |  |  |  |  |  | Resolved |  |  |  |  |  | 2013-10-24 09:55:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 10:02:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 10:02:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 10:02:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 10:02:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 10:03:00 |  | 2013-10-24 10:06:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 10:05:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 10:06:00 |  | 2013-10-24 10:11:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 10:09:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 10:09:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 10:11:00 |  | 2013-10-24 10:13:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 10:12:00 |  | 2013-10-24 10:15:00
 |  |  |  |  |  |  | Assigned |  |  |  |  |  | 2013-10-24 10:13:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 10:17:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 10:21:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 10:23:00 |  | 2013-10-24 10:33:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 10:24:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 10:24:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 10:26:00 |  | 2013-10-24 13:43:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 10:27:00 |  | 2013-10-24 10:31:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 10:29:00 |  | 2013-10-24 10:42:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 10:30:00 |  | 2013-10-24 13:43:00
 |  |  |  |  |  |  | Completed |  |  |  |  |  | 2013-10-24 10:36:00
 |  |  |  |  |  |  | In Progress |  |  |  |  |  | 2013-10-24 10:42:00
 |  |  |  |  |  |  | Scheduled |  |  |  |  |  | 2013-10-24 10:46:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 10:52:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 10:54:00 |  | 2013-10-24 10:58:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 10:57:00 |  | 2013-10-24 11:02:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 10:58:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 11:04:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 11:07:00 |  | 2013-10-24 11:14:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 11:13:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 11:16:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 11:19:00 |  | 2013-10-24 11:28:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 11:19:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 11:20:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 11:20:00 |  | 2013-10-24 11:29:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 11:21:00 |  | 2013-10-24 14:41:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 11:23:00
 |  |  |  |  |  |  | In Progress |  |  |  |  |  | 2013-10-24 11:23:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 11:28:00 |  | 2013-10-24 11:29:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 11:29:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 11:29:00 |  | 2013-10-24 13:40:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 11:30:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 11:35:00
 |  |  |  |  |  |  | In Progress |  |  |  |  |  | 2013-10-24 11:37:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 11:40:00
 |  |  |  |  |  |  | In Progress |  |  |  |  |  | 2013-10-24 11:40:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 11:42:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 11:42:00 |  | 2013-10-24 11:44:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 11:43:00 |  | 2013-10-24 14:01:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 11:44:00
 |  |  |  |  |  |  | In Progress |  |  |  |  |  | 2013-10-24 11:45:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 11:46:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 11:49:00
 |  |  |  |  |  |  | In Progress |  |  |  |  |  | 2013-10-24 11:51:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 11:53:00 |  | 2013-10-24 12:53:00
 |  |  |  |  |  |  | In Progress |  |  |  |  |  | 2013-10-24 11:53:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 11:56:00
 |  |  |  |  |  |  | User Contacted |  |  |  |  |  | 2013-10-24 12:00:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 12:03:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 12:03:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 12:06:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 12:07:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 12:08:00 |  | 2013-10-24 12:14:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 12:18:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 12:20:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 12:24:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 12:28:00 |  | 2013-10-24 12:31:00
 |  |  |  |  |  |  | In Progress |  |  |  |  |  | 2013-10-24 12:28:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 12:30:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 12:32:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 12:38:00 |  | 2013-10-24 13:21:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 12:39:00 |  | 2013-10-24 13:16:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 12:43:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 12:49:00 |  | 2013-10-24 12:51:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 12:49:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 12:49:00
 |  |  |  |  |  |  | Resolved |  |  |  |  |  | 2013-10-24 12:51:00
 |  |  |  |  |  |  | Resolved |  |  |  |  |  | 2013-10-24 12:51:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 12:59:00 |  | 2013-10-24 13:08:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 13:17:00
 |  |  |  |  |  |  | Assigned |  |  |  |  |  | 2013-10-24 13:22:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 13:26:00
 |  |  |  |  |  |  | Completed |  |  |  |  |  | 2013-10-24 13:26:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 13:28:00 |  | 2013-10-24 13:31:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 13:29:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 13:32:00 |  | 2013-10-24 13:33:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 13:32:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 13:38:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 13:44:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 13:47:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 13:49:00 |  | 2013-10-24 13:51:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 13:53:00 |  | 2013-10-24 13:56:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 13:53:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 13:54:00 |  | 2013-10-24 14:04:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 14:00:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 14:03:00
 |  |  |  |  |  |  | In Progress |  |  |  |  |  | 2013-10-24 14:04:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 14:06:00 |  | 2013-10-24 14:10:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 14:06:00
 |  |  |  |  |  |  | Completed |  |  |  |  |  | 2013-10-24 14:10:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 14:10:00 |  | 2013-10-24 14:13:00
 |  |  |  |  |  |  | In Progress |  |  |  |  |  | 2013-10-24 14:21:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 14:26:00 |  | 2013-10-24 14:31:00
 |  |  |  |  |  |  | Closed |  |  |  |  |  | 2013-10-24 14:30:00 |  | 2013-10-24 14:38:00
 |  |  |  |  |  |  | In Progress |  |  |  |  |  | 2013-10-24 14:31:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 14:40:00
 |  |  |  |  |  |  | Escalated Call |  |  |  |  |  | 2013-10-24 14:42:00
 |  |  |  |  |  |  | Completed |  |  |  |  |  | 2013-10-24 14:42:00
 |  |  |  |  |  |  | New |  |  |  |  |  | 2013-10-24 14:46:00
 |  |  |  |  |  |  | Assigned |  |  |  |  |  | 2013-10-24 14:46:00