Spreadsheet: 154056d1336165133-lookup-text-from-table-on-different-worksheet-customer-survey-submissions-5-4-2012
Sheet: Submissions

IP | Submission Date | Please share anything about your experience with Great Lakes Granite & Marble that you liked or didn’t like. | Did our Project Manager confirm all appointments prior to their scheduled time and date? | Was our Project Manager thorough in explaining the natural characteristics of granite? | Was our receptionist/phone operator courteous and helpful? | Did our Project Manager review all of your job details with you? | Did our Project Manager listen to, and answer all of your questions on the phone or in the showroom? | Did our Measure Person call you twice on the day of your Measure? | Did our Measure Person answer all your questions during the measure process? | Did our [NAME] call you twice on the day of the installation? | Did our installer answer all your questions during the installation? | Was our Installer Professional? | Did our Installer clean up before he left? | Please rate the overall quality of your installation? | Are you happy with your experience with Great Lakes? | Would you recommend our services to friends and family? | Job Number | City of installation |  | Project manager | Templator | Installers | Customer Name
174.124.254.122 | 2011-12-05 16:13:54 | Thanks for a job well done! Service dates were kept and counters installed within projected time frame :) They look stunning! | 5 | 6 | 5 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 3739 | Caro, MI |  | [NAME] | [NAME] | [NAME] | [NAME] and [NAME]
98.250.110.42 | 2011-12-06 22:06:20 | They went out of their way to get our top to use before Thanksgiving. What a great group of people. | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 113854 | Ann Arbor, MI |  | [NAME] | Kris | [NAME] | [NAME]
173.10.32.121 | 2011-12-07 16:57:29 | Did not like having to tear the countertops out almost one month before install and then have the largest piece not fit on install day requiring a second install. | 6 | 3 | 5 | 5 | 5 | 5 | 5 | 6 | 6 | 6 | 6 | 6 | 4 | 4 | 3868 | Macomb, MI |  | [NAME] | [NAME] | [NAME] | [NAME] and [NAME]
173.89.127.12 | 2011-12-08 17:24:55 |  | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 113872 | Livonia, MI |  | [NAME] | [NAME] | [NAME] | [NAME]
71.205.3.241 | 2011-12-12 17:29:47 | I had problems getting the correct piece of granite cut for a corner piece.  It also took one whole week each time there was something wrong with my install.  All in all, it took approx 6 weeks from start to finish.  That includes the two trips for the corner piece.  Also, communication was poor with my project manager, [NAME]. | 2 | 1 | 2 | 2 | 1 | 4 | 4 | 5 | 4 | 4 | 5 | 4 | 1 | 1 | 113647 | [NAME], MI |  | [NAME] | Kris | [NAME] | [NAME]
192.127.94.7 | 2011-12-12 21:35:41 | Well executed.  Kept us informed throughout the project. Quality work, nice end product. |  | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 113846 | [NAME]., Mi |  | [NAME] | Kris | [NAME] | [NAME]
67.44.48.249 | 2011-12-12 23:56:22 |  | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 113738 | [NAME], MI |  | [NAME] | [NAME] | [NAME] | [NAME]
204.63.207.110 | 2011-12-13 17:00:11 |  | 6 | 6 | 5 | 4 | 5 | 5 | 6 | 5 | 6 | 6 | 6 | 4 | 5 | 6 | 113644 | Lexington, Mi |  | [NAME] | [NAME] | [NAME] | [NAME] and [NAME]
75.38.169.147 | 2011-12-13 17:28:20 | The final job looks great.  Thank you! | 5 | 6 | 5 | 5 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 5 | 5 | 5 | 113814 | New Baltimore, MI |  | [NAME] | [NAME] | Brian A | Murney and [NAME]
205.196.159.82 | 2011-12-13 20:05:58 | Except for the wait (which was actually not a wait), the entire experience was awesome.  Staff was friendly and professional.  The granite counter tops look beautiful.  And the granite lazy susan and handwritten thank you card were unexpected surprises.  Thanks so much!!! | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 |  | 113843 | Harper woods, MI |  | [NAME] | [NAME] | Juan | [NAME]
141.211.189.42 | 2011-12-13 21:14:14 |  | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 4 | 6 | 6 | 6 | 3983 | Ann Arbor, MI |  | [NAME] | Kris |  | [NAME]
74.199.76.146 | 2011-12-13 23:24:35 | Wish every company was as good and quick. | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 113795 | Warren, MI |  | [NAME] | Kris | [NAME] | [NAME]
24.192.158.189 | 2011-12-14 16:52:15 | MY WIFE AND I WERE EXTRMRLY PLEASED WITH THE ENTIRE PROJECT. SEVERAL OF OUR FRIENDS ASKED IF THEY COULD CCOME TO YOU DIRECT OR SHOULD THEY GO THROUGH A HOME DEPOT OFFICE AS WE DID. I GOTTA SAY THAT EVERYONE INCLUDING THE HOME DEPOT FOLKS DID AN OUTSTANDING JOB....TOO BAD EVEYTHING IN LIFE ISN'T AS EASY AND PLEASANT. BRAVO!!!! | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 113898 | [NAME], MI |  | [NAME] | Kris | [NAME] | [NAME]
96.27.17.45 | 2011-12-14 23:38:25 | Beautiful job done by professional,courteous people, and at an attractive price! | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 5 | 6 | 6 | 6 | 6 | 6 | 6 | 3937 | Plymouth, MI |  | [NAME] | Kris | Juan | [NAME] and [NAME]
67.133.146.45 | 2011-12-15 01:57:06 |  | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 3785 | Blanchard, MI |  | [NAME] |  |  | [NAME]
216.11.69.5 | 2011-12-15 12:44:30 | I was extremely impressed with [NAME] and how patient he was when we were trying to select our marble - I feel confident we chose the right marble for our kitchen. | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 113960 | [NAME], MI |  | [NAME] | Kris | Juan | [NAME] and [NAME]
71.205.227.184 | 2011-12-15 14:29:09 | The left corner of the slab with the sink is on noticeable angle. The color of the slab is beautiful. Every person from great lakes that called or left messages was professional and personable. Thank you for all you've done. | 5 | 6 | 6 | 4 | 5 | 4 | 3 | 6 | 6 | 6 | 6 | 6 | 5 | 5 | 113921 | Sterling Heights, MI |  | [NAME] | Kris | [NAME] | [NAME]
207.238.177.246 | 2011-12-15 15:12:02 | Did our Project Manager confirm all appointments prior to their scheduled time and date? 5 Was our Project Manager thorough in explaining the natural characteristics of granite? 5 Was our receptionist/phone operator courteous and helpful? 5 Did our Project Manager review all of your job details with you? 4 Did our Project Manager listen to, and answer all of your questions on the phone or in the showroom? 5 Did our Measure Person call you twice on the day of your Measure 4 Did our Measure Person answer all your questions during the measure process?  5 Did our [NAME] call you twice on the day of the installation? 5 Did our installer answer all your questions during the installation? 6 Was our Installer Professional? x 6 Did our Installer clean up before he left? 6 .Please rate the overall quality of your installation? 6 Are you happy with your experience with Great Lakes?  6 would you recommend our services to friends and family? x 6 Submit Form Should be Empty: |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 114029 | Fenton, MI |  | [NAME] |  | [NAME] | [NAME]
68.42.98.5 | 2011-12-16 03:39:35 | Truly a wonderful experience from start to finish! Your employees are courteous and professional. I love my granite counters!!  This was a pleasure. | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 113675 | Romeo, MI |  | [NAME] | Kris | [NAME] | [NAME] and [NAME]
99.44.205.0 | 2011-12-16 15:12:29 |  | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 4 | 6 | 6 | 6 | 4062 | [NAME], MI |  | [NAME] | Kris | [NAME] | [NAME]
71.238.51.31 | 2011-12-16 15:28:16 | Everyone was great and the two guys who did the installation did a terrific job! I will certainly recommend Great Lakes. [NAME] | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 113976 | [NAME], MI |  | [NAME] | [NAME] | [NAME] | [NAME]
136.1.1.104 | 2011-12-19 15:59:28 | The people were very freindly and hlpful during each of our interactions. I also liked that were willing to make sure that the job was to our liking. I wish that we had asked for an estimate before buying so that we would not have been so surprised when the actual cost was much more than what we had thought. The staff at Ikea should have been more knowledgable as well because they gave us incorrect answers to a couple of our questions, one of which cost us $700. The end product looks beautiful! | 5 | 5 | 5 | 5 | 5 | 5 | 3 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 3987 | Dearborn, MI |  | [NAME] | [NAME] | [NAME] | [NAME]
76.226.57.235 | 2011-12-19 21:52:40 | Total satisfaction. Very professional in all respects. You've some good people working in your business. | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 113636 | Northville, MI |  | [NAME] | Kris | Juan | [NAME] and [NAME]
71.227.45.133 | 2011-12-20 02:41:04 |  | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 113964 | Brownstown, MI |  | [NAME] | [NAME] |  | [NAME]
98.211.150.99 | 2011-12-20 12:54:37 | good job thanks bruce& pam crisman | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 6 | 113952 | Harbor Beach, MI |  | [NAME] | [NAME] | [NAME] | [NAME]
98.209.47.37 | 2011-12-20 19:44:37 |  | 6 | 6 | 6 | 5 | 6 | 4 | 6 | 4 | 6 | 6 | 6 | 6 | 6 | 6 | 114054 | South Lyon, MI |  | [NAME] | Kris | [NAME] | [NAME]
76.226.82.55 | 2011-12-21 04:39:43 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding
68.61.182.250 | 2011-12-21 12:27:52 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding
72.50.233.26 | 2011-12-21 14:22:13 | Many of these questions aren't applicable to us. We didn't deal much with the project manager, but we are extremely happy with our countertop. The only issue we has was we wish someone would have explained the sink situation to us better before the guy showed up to measure. That's a very minor complaint though and probably directed more towards Home Depot than Great Lakes.  Thank you, [NAME] | 5 | 5 | 5 | 5 | 5 | 3 | Outstanding | 3 | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 11-4057 | Ypsilanti, mi |  | [NAME] | [NAME] | Juan | [NAME] and [NAME]
174.124.230.121 | 2011-12-21 23:19:36 | It was great working with [NAME] and his team. They were all very professional and kind. We loved that we got a gift after they were done with the work. We will use it for years to come. We will be telling everyone about the great experience we had. Happy Holidays. Tony & Cathy Amman | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 3947 | Chesaning, MI |  | [NAME] | [NAME] | [NAME] | Kathy and [NAME]
24.11.85.136 | 2011-12-22 15:33:10 | Your company provided us with excellent service; professional in every way.  The entire experience was planned and executed by a caring team who knew we appreciated the fact that the service was completed before the holidays. Communication that is usually absent between customer and client is one of their strong suits. I would highly recommend Great Lakes to anyone who desires excellent customer service and a professional team who will exceed their expectations. | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 4085 | West Bloomfield, MI |  | [NAME] | Kris | [NAME] | [NAME]
75.53.7.114 | 2011-12-22 20:29:13 | Thank you for my little "lazy susan" gift! | Outstanding | 5 | 5 | Outstanding | Outstanding | 5 | 5 | 5 | 5 | Outstanding | 5 | 5 | 5 | 5 | 114035 | Fraser, MI |  | [NAME] | Kris | [NAME] | [NAME] and [NAME]
24.11.73.44 | 2011-12-23 10:42:57 |  | Outstanding | 5 | Outstanding | Outstanding | Outstanding | 5 | Outstanding | 5 | Outstanding | Outstanding | 5 | 5 | 5 | 5 | 114018 | Bruce, MI |  | [NAME] | Kris | [NAME] | [NAME] and [NAME]
24.236.211.214 | 2011-12-23 16:56:15 | I had indicated I wanted the reveal around the sink, yet the overlay was marked and of course I signed it, so it's too late, but I would not have wanted the overlay and I keep catching pan handles on it. It's still beautiful, but I didn't catch it on the paperwork.  As far as the project manager, I dealt mostly with [NAME] and didn't need the PM much hence the low scores because we didn't need to discuss those things. | 1 | 1 | 4 | 1 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 113652 | Cadillac, MI |  | [NAME] | [NAME] | [NAME] | [NAME]
173.108.82.243 | 2011-12-24 02:15:37 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 5 | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 4087 | Howell, MI |  | [NAME] | Kris | [NAME] | [NAME]
173.108.82.243 | 2011-12-24 02:16:05 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 5 | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 4087 | Howell, MI |  | [NAME] | Kris | [NAME] | [NAME]
66.227.254.155 | 2011-12-24 03:47:34 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 3858 | Gaines, MI |  | [NAME] | [NAME] | [NAME] | [NAME]
24.192.124.135 | 2011-12-30 23:26:50 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 4125 | [NAME], MI |  | [NAME] | [NAME] | [NAME] | [NAME]
68.84.189.22 | 2012-01-02 15:13:52 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 3997 | Dewitt, Mi |  | [NAME] | Winterstone | Winterstone | Sara and [NAME]
35.9.97.225 | 2012-01-02 20:01:56 |  | 4 | 2 | 4 | 2 | 3 | 2 | 4 | 1 | 2 | 2 | 2 | 4 | 4 | 4 | 3948 | East Lansing, Mi |  | [NAME] | [NAME] | [NAME] | [NAME]
98.243.232.98 | 2012-01-04 14:08:03 |  | 5 | 5 | 5 | 4 | 5 | 3 | 5 | 3 | 5 | 5 | 5 | 5 | 5 | 5 | 114007 | Harbor Beach, MI |  | [NAME] | [NAME] | [NAME] | [NAME] and [NAME]
68.43.230.111 | 2012-01-06 22:59:50 |  | Outstanding | 5 | 5 | 5 | 5 | Outstanding | 3 | 5 | 2 | 1 | Outstanding | 3 | 3 | 3 | 113724 | Northville, MI |  | [NAME] | Kris | Juan | [NAME]
99.53.70.151 | 2012-01-07 15:12:18 | From start to finish the experience was outstanding.  All of the Great Lakes people were very professional and took the time to listen and answer any questions and concerns that we had.  The resulting countertops are exactly what we had hoped for and gave new life to our kitchen. | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 114096 | New Baltimore, MI |  | [NAME] | [NAME] | [NAME] | [NAME]
65.29.120.72 | 2012-01-07 15:55:29 |  | 1 | 4 | 1 | 4 | 4 | Outstanding | Outstanding | 1 | Outstanding | Outstanding | Outstanding | 4 | 4 | 3 | 114163 | Livonia, MI |  | [NAME] | [NAME] | Juan | [NAME]
69.14.123.221 | 2012-01-12 01:46:19 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 5 | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding |  | 114141 | [NAME], MI |  | [NAME] | [NAME] | [NAME] | [NAME]
[NAME] | 2012-01-12 18:00:04 | VERY NICE PEOPLE TO WORK WITH | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 114097 | Chesterfield, MI |  | [NAME] | [NAME] | [NAME] | [NAME] and [NAME]
24.220.138.57 | 2012-01-13 16:52:14
12.132.102.37 | 2012-01-13 22:10:05 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 4195 | Fenton, MI |  | [NAME] | Kris | Juan | [NAME]
69.19.12.45 | 2012-01-15 17:41:37 |  | 2 | 2 | 3 | 2 | 2 | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 5 | 5 | 4 | 113320 | Rothbury, MI |  | [NAME] | [NAME] | [NAME] | [NAME]
50.33.224.148 | 2012-01-16 23:29:44 |  | 5 | 3 | 5 | 5 | 5 | 3 | 5 | 3 | 5 | 5 | 5 | 5 | 5 | 5 | 3772 | Metamora, MI |  | [NAME] | [NAME] | [NAME] | [NAME]
68.40.154.109 | 2012-01-17 15:30:00 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 114203 | Dearborn, MI |  | [NAME] | [NAME] | Juan | [NAME] and [NAME]
166.249.96.112 | 2012-01-18 17:43:11 | I liked the installers.  They were knowledgeable and pleasant to work with.  On the downside there are a couple of chips in the countertop that aren't good.  I have to wait to see what my fiance says about it. | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 114223 | Farmington, MI |  | [NAME] | [NAME] | Juan | [NAME]
166.249.96.112 | 2012-01-18 17:43:23 | I liked the installers.  They were knowledgeable and pleasant to work with.  On the downside there are a couple of chips in the countertop that aren't good.  I have to wait to see what my fiance says about it. | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 114223 | Farmington, MI |  | [NAME] | [NAME] | Juan | [NAME]
96.27.6.206 | 2012-01-18 22:41:19 | The measure person was a can't do person, so my 89 inch $1200 counter has two seams, one in the main and one in the back splash.  The installer 'explained' that seams show more in honed granite, and they do.  You did the granite in my kitchen in2006 and i was very satisfied.  Not a good taste here.  Your installers were nice, but left the large sink box in my studio on the second floor for me to clean up.  Also, while they did some clean up, there were fingerprints everywhere, dust from drilling in my cabinets and generally a job for me to clean up once they left.  It looks good, but I'm not as excited as I'd like to be.  [NAME] was fine, the work people made me feel like you have lots of customers lined up and it's a take it or leave it.  Won't be recommending | 5 | 5 |  | 4 | 4 | 1 | 2 |  | 4 |  | 1 | 3 | 4 | 3 | 114194 | Plymouth, MI |  | [NAME] | Kris | [NAME] | [NAME]
108.204.28.110 | 2012-01-19 01:57:05 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 3 | 4 | Outstanding | 4 | 4 | 3 | 5 | 5 | 5 | 4206 | Ann Arbor, MI |  | [NAME] | [NAME] | Juan | [NAME]
216.193.226.226 | 2012-01-20 14:29:19 |  | Outstanding | 1 | 3 | 3 | 5 | 1 | Outstanding | 1 | 5 | 5 | 4 | 5 | 5 | 5 | 4228 | Canton, MI |  | [NAME] | [NAME] | Juan | [NAME]
76.226.163.115 | 2012-01-21 10:41:52 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12116 | Pinckney, Mi |  | [NAME] | [NAME] | [NAME] | [NAME] and [NAME]
75.133.49.78 | 2012-01-21 21:16:22 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 4187 | Northville, MI |  | [NAME] | Kris | [NAME] | [NAME]
69.198.116.50 | 2012-01-24 14:24:31 |  | 5 | Outstanding | Outstanding | 4 | Outstanding | Outstanding | Outstanding | 3 | 3 | 2 | 1 | 1 | 2 | 1 | 3981 | [NAME], MI |  | [NAME] | [NAME] | Juan | [NAME] and [NAME]
24.231.207.28 | 2012-01-24 20:37:00 |  | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 4235 | [NAME], MI |  | [NAME] | [NAME] | MikeKeifer | [NAME]
65.31.69.114 | 2012-01-25 14:31:43 |  |  |  |  | 1 | 3 | 2 | 2 | 3 | 2 | 3 | 3 | 2 | 3 | 3
69.244.155.201 | 2012-01-30 03:13:45 |  | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 12-137 | Clarkston, MI |  | [NAME] | Kris | [NAME] | Rod and [NAME]
69.246.13.241 | 2012-01-30 03:18:03 |  | Outstanding | 4 | 5 | 5 | Outstanding | 2 | 5 | 2 | 5 | Outstanding | Outstanding | Outstanding | 5 | Outstanding | 12-155 | Grand Blanc, Mi |  | [NAME] | Kris | [NAME] | [NAME]
12.70.116.67 | 2012-02-01 16:01:29 | It would be convenient to have a few different pieces of granite to choose from already set out prior to beginning the selection process at the warehouse. | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12159 | Oak Park, Mi |  | [NAME] | Kris | Juan | [NAME]
12.235.228.226 | 2012-02-02 00:40:04 | It was great dealing with [NAME] | Outstanding | Outstanding | 5 | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12-112 | Woodhaven, Mi |  | [NAME] | [NAME] | [NAME] | [NAME] and [NAME]
72.171.126.197 | 2012-02-02 14:31:08 | Liked coming to see the showcase and personal attention. | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 5 | 5 | 5 | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12-106 | [NAME], Mi |  | [NAME] | [NAME] | [NAME] | [NAME] and [NAME]
12.1.112.250 | 2012-02-03 15:42:21 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12-181 | Holly, MI |  | [NAME] | Kris | [NAME] | [NAME]
198.208.251.23 | 2012-02-07 17:33:18 | The customer service was spectacular! We love our granite island and everyone we worked with was amazing. | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12-239 | Lake Orion, MI |  | [NAME] | Kris | [NAME] | Ush and [NAME]
71.227.14.127 | 2012-02-07 23:58:30 | After having one piece not match at all a replacement piece was sent in a timely matter. However I was really hoping the second piece that was installed would match better, there is still a very noticeable difference. When I picked out the slab in the warehouse I was told not to worry about differences in the color since there was a lot to work with but apparently that was not the case.   The installers left the kitchen very clean. | 5 | 5 | 5 | Outstanding | 5 | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 3 | 3 | 3 | 4120 | Highland, Mi |  | [NAME] | Kris | Juan | [NAME] and [NAME]
166.249.98.6 | 2012-02-08 00:13:08 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12235 | Algonac, Mi |  | [NAME] | [NAME] | [NAME] | [NAME]
50.42.156.234 | 2012-02-08 19:16:45 |  | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 4198 | Riverdale, MI |  | [NAME] | [NAME] | [NAME] | [NAME] and [NAME]
71.205.155.29 | 2012-02-08 21:57:45 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12211 | Ray, MI |  | [NAME] | [NAME] | [NAME] | [NAME]
69.36.52.134 | 2012-02-09 15:10:39 | I thought everything was great. | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12-183 | Six Lakes, MI |  | [NAME] | [NAME] | [NAME] | [NAME]
76.122.128.12 | 2012-02-10 18:19:48 | my project mgr scheduled my appointments for 10a - noon. on both dates they called the day of and moved the time to noon - 4p. | 5 | 5 | 5 | Outstanding | Outstanding | Outstanding | 4 | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12263 | Detroit, MI |  | [NAME] | [NAME] | Juan | [NAME]
98.224.136.31 | 2012-02-12 12:25:27 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12345 | Livonia, MI |  | [NAME] | Kris | Juan | [NAME]
72.240.35.250 | 2012-02-15 16:24:05 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12-224 | Temperance, MI |  | [NAME] | Kris | [NAME] | [NAME]
24.33.242.108 | 2012-02-15 18:33:45 | We liked everything and everyone at Great Lakes Granite.  [NAME] took us around looking at all of our options and he was in no hurry because I know I really didn't know what I wanted but he was very patient with me.  We had problems with our cabinet company which held us up from getting our granite.  [NAME] checked up on us a couple of times to make sure eerything was okay.  [NAME] came out and measuredd and he was very patient and did a great job.  The installers also were very good and even though we were the last stop they did not rush us at all, answering all of our questions in great detail.  We definitely had a very good experience with all of your staff.  Thank youk, | Outstanding | Outstanding | 5 | Outstanding | Outstanding | 5 | Outstanding | 5 | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12276 | Livonia, MI |  | [NAME] | [NAME] | [NAME] | [NAME] and [NAME]
199.5.150.66 | 2012-02-17 13:18:05 | I think the characteristics of the different granites in how they cut should be detailed out during the time you are making a decision on type/color.  Maybe examples.  I'm disappointed in the chipping along the seams. | 4 | 4 | 4 | 4 | 5 | 5 | 5 | 4 | Outstanding | Outstanding | Outstanding | Outstanding | 5 | 5 | 12-180 | Lake Orion, MI |  | [NAME] | Kris | [NAME] | [NAME]
24.247.89.248 | 2012-02-17 15:39:30 | The counter tops look great. I do however have one complaint. My wife and I drove down to your facility and picked out the granite that we wanted and clearly stated that we did not want any large natural characteristics  major markings (natural) to show up in the largest piece on the order. There are a couple of markings (natural) that are in the center of the our largest counter top. This is something that we can live with however, if this would not have been such a major inconvenience to do so, I would have rejected the piece. | 5 | 3 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 |  | 3 | 3 | 12-107 | Lapeer, MI |  | [NAME] | [NAME] | [NAME] | [NAME]
69.47.196.108 | 2012-02-20 23:29:57 |  | 5 | 5 | 5 |  |  | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 12196 | Wyandotte, MI |  | [NAME] | Kris | Juan | [NAME]
69.245.75.192 | 2012-02-21 14:53:33 |  | Outstanding | Outstanding |  | Outstanding | Outstanding |  | Outstanding |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12-210 | Clarkston, MI |  | [NAME] | [NAME] | [NAME] | Jodi S.
68.43.124.128 | 2012-02-21 15:41:06 | Great work from the two guys that installed.  My kitchen looks great | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding |  | Outstanding | 12333 | Mt. Clemens, MI |  | [NAME] | Kris | [NAME] | [NAME]
69.41.13.146 | 2012-02-21 17:48:58 | Thank you for the unexpected gift...matching lazy susie....It is absolutely beautiful and adds sparkle to my new black galaxy countertop...your team did a spectacular job measuring,scheduling and completing the job....Thank you so much...[NAME] | 5 | 5 | 4 | 5 | 5 | 4 | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 5 | 12-285 | Owosso, MI |  | [NAME] | [NAME] | [NAME] | [NAME]
12.188.167.65 | 2012-02-21 17:53:28 | We're very pleased with the professionalism and quality of work we received from Great Lakes Granite and Marble. | 4 | 4 |  | 4 | 4 | 5 | 5 | 5 | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12236 | Saint Clair, MI |  | [NAME] | [NAME] | [NAME] | [NAME] and [NAME]
24.43.229.254 | 2012-04-03 15:56:50 | [NAME] should not have installed the totally mismatched piece which was ultimately changed out. He should have also taken out the pierce that holds the sink which still has more brown in it than the rest of the granite.  [NAME] was great to work with, very professional and very responsive to our concerns . | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 3 | 1 | 1 | 1 | 5 | 2 | 3 | 3 | 12438 | Waterville, OH |  | Rafael | Kris | Juan | [NAME] and [NAME]
24.192.9.122 | 2012-04-02 19:23:12 | The experience with your company went above and beyond what I expected! I also loved the lazy [NAME]. That was such a great surprise!! Thank u so much!! | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12345 | Livonia, MI |  | [NAME] | Kris | Juan | [NAME]
98.243.163.46 | 2012-04-02 15:10:40 |  | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 12-624 | [NAME]., MI |  | [NAME] | Kris | Juan | [NAME]
74.219.73.147 | 2012-04-02 15:06:41 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12-644 | Northville, MI |  | [NAME] | [NAME] | [NAME] | [NAME]
71.205.150.85 | 2012-03-25 01:38:18 | Loved It!!! The install guys went above and beyond! I held up the install because of change in cabinet and you were great to work with and the job was nothing short of great! Thanx! | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12359 | Richmond, MI |  | [NAME] | [NAME] | [NAME] | [NAME]
166.147.97.18 | 2012-03-22 22:05:17 |  | Outstanding | Outstanding | 5 | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12464 | [NAME]., MI |  | [NAME] | [NAME] | Juan | [NAME] and [NAME]
69.245.122.143 | 2012-03-21 01:58:22 | It was a pleasure working with Great Lakes granite. Everyone was so helpful and professional. The hardest part was picking out which granite I would choose. Thank you so much, my kitchen is beautiful and I would highly recommend your company for anyone interested in granite or marble. [NAME] | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 5 | 5 | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12494 | Westland, MI |  | [NAME] | Kris | [NAME] | [NAME] and [NAME]
68.43.140.75 | 2012-03-20 13:32:09 | Very professional installers. | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12411 | Farmington Hills, MI |  | [NAME] | [NAME] | Juan | [NAME]
98.224.173.155 | 2012-03-20 12:08:55 |  | Outstanding | 4 | 5 | 3 | 4 | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 5 | 5 | 5 | 12466 | Lenox, MI |  | [NAME] | [NAME] | [NAME] | [NAME]
75.151.11.1 | 2012-03-19 16:48:35 |  | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 12492 | [NAME]., MI |  | [NAME] | [NAME] | [NAME] | [NAME]
74.221.162.117 | 2012-03-16 21:29:16
99.186.80.94 | 2012-03-16 12:49:45 | P.S. My name is "[NAME]" not [NAME] |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 12252 | Dearborn, MI |  | [NAME] | [NAME] | Juan | [NAME]
99.186.80.94 | 2012-03-16 12:48:54 | There were several flaws in the marble I chose and they were filled to some extent.  At closing I was told that the work man would return to see one that he missed.  That never happened! | Outstanding | 1 | 5 | Outstanding | Outstanding | Outstanding | Outstanding | 5 | 5 | Outstanding | Outstanding | 4 | 4 | 4 | 12252 | Dearborn, MI |  | [NAME] | [NAME] | Juan | [NAME]
72.241.99.75 | 2012-03-16 02:04:39 |  | Outstanding | 5 | 5 | 5 | 4 | 5 | Outstanding | 5 | 4 | 4 | 4 | 5 | 5 | 5 | 12345 | Livonia, MI |  | [NAME] | Kris | Juan | [NAME]
170.232.128.10 | 2012-03-13 15:51:24 |  | 5 | 5 | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | Outstanding | Outstanding | 5 | 12-450 | Ann Arbor, MI |  | [NAME] | Kris | Juan | [NAME] and [NAME]
68.43.64.226 | 2012-03-13 14:29:51 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12-407 | Ferndale, MI |  | [NAME] | [NAME] | [NAME] | [NAME]
76.122.160.53 | 2012-03-13 13:54:43 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12-368 | White Lake, MI |  | [NAME] | [NAME] | [NAME] | [NAME]
98.250.55.218 | 2012-03-13 02:29:02 |  | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 12436 | Ann Arbor, MI |  | [NAME] | Kris | Juan | [NAME] and [NAME]
162.82.215.197 | 2012-03-12 16:58:41 | We had an excellent experience with all people who work there. The problem which we had was different.  The granite which we have chosen was not avilable in the store,  So we had to chose other one which was so difficult to match to whole design of my kitchen. | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12-420 | Bloomfield Hills, Mi |  |  | [NAME] | [NAME] | ROMUALDA SIKORA K
76.226.110.43 | 2012-03-11 23:32:57 | it was wounderful | 5 | Outstanding | 5 | Outstanding | Outstanding | 5 | 5 | 5 | 5 | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12363 | White Lake, MI |  | [NAME] | [NAME] | [NAME] | [NAME] and [NAME]
76.226.217.170 | 2012-03-06 23:54:18 |  | 5 | Outstanding | Outstanding | Outstanding | Outstanding | 5 | Outstanding | 5 | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding
50.76.187.41 | 2012-03-05 18:14:12 | The whole process was great from beginning to the end. [NAME] was outstanding and very knowledgable with all the diffrent granite. My wife and I could not be happier. The guys who instalded the grainte where wonderful too. I will be refering anyone who needs granite to your company in the future.  Sincerly  [NAME] | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12423 | Flat Rock, MI |  | [NAME] | Kris | [NAME] | [NAME]
12.165.188.130 | 2012-03-05 15:55:52 | The entire process was great.  [NAME] was very knowledgeable/helpful and the installers were very courteous/informative. I would definitely recommend Great Lakes and hope to use you in the future for our bathroom countertops. | Outstanding | 5 | 5 | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 5 | Outstanding | Outstanding | Outstanding | 3942 | South Lyon, MI |  | [NAME] | Kris | [NAME] | [NAME] [NAME]
98.250.59.208 | 2012-03-05 13:06:29 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12-394 | Lake Orion, MI |  | [NAME] | [NAME] | Juan | [NAME]
68.61.178.40 | 2012-03-05 12:01:47 |  | 5 | 5 | 5 | 5 | 5 | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12-326 | Flushing, MI |  | [NAME] | [NAME] | [NAME] | Theresa and [NAME]
69.14.78.147 | 2012-03-03 15:51:33 | [NAME] and the installation crew were some of the most courteous and professional people that we have had the pleasure to work with.  [NAME] and [NAME] | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12-328 | Sterling Heights, MI |  | [NAME] | Kris | drew | [NAME]
99.38.66.139 | 2012-03-02 14:59:07 | Hi [NAME], Thank you for all that you have done to help us.The faucet now fits the way it should have. The only thing that I would like to say is the first piece of granite was perfect in all ways color fit. The second one did not fit as well and the color has spots that are very noticable. But it is something that we will have to live with.What I would Like to also say is that your teams of workers are very profesional and courtesy. So hats off to them. | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | Outstanding | Outstanding | 4 | 4 | Outstanding | 11-4232 | Dearborn Heights, MI |  | [NAME] | [NAME] | [NAME] | [NAME]
69.39.85.10 | 2012-02-29 21:29:11 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12-294 | [NAME]., MI |  | [NAME] | [NAME] | [NAME] | [NAME] and Melody O.
24.192.149.236 | 2012-02-29 01:05:24 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 5 | 5 | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12288 | [NAME]., MI |  | [NAME] | Kris | [NAME] | [NAME] and [NAME]
166.147.98.34 | 2012-02-27 16:33:16 | Very good service, but the templating of our vanities was not done correctly. Some faucets ended up being too far away from the vessel.  Also, one of the kitchen seams shows a bit more due to the different shade of the two adjoining stones. | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 5 | Outstanding | Outstanding | Outstanding | Outstanding | 5 | 5 | 5 | 113861 | Rochester Hills, MI |  | [NAME] | Kris | Juan | [NAME]
165.115.113.207 | 2012-02-24 15:55:54 |  | 5 | 5 | 5 | 5 | Outstanding | 5 | 5 | 5 | Outstanding | Outstanding | 5 | Outstanding | 5 | 5 | 12345 | Livonia, MI |  | [NAME] | Kris | Juan | [NAME]
75.39.36.158 | 2012-02-24 13:40:47 | We have other granite counters, so we did not need any info from our project manager.  She did all that I need from her. So I'm not sure how to answer the questions about her. | Outstanding | 1 | 5 | 5 | 5 | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12-369 | Waterford, MI |  | [NAME] | [NAME] | Juan | [NAME]
209.254.52.100 | 2012-04-26 18:09:11 | The terrible installer experience overshadowed my wonderful experience with the rest of your company.  And this is my 3rd or 4th purchase from you.  I would not say it will be my last but I will certainly make sure the same installer is off the job.  It is outrageous and frustrating for an experienced installer to leave a job knowing that there are problems yet to be solved and simply pass them off to my wife as someone else’s problem.  How unprofessional.  Should you require more information, I would be happy to receive a call from you.  [NAME] [PHONE] | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding |  |  | 1 | Outstanding | 1 | 1 | 2 | 12-770 | Ann Arbor, MI | #N/A | [NAME] | [NAME] | Juan | Noell and [NAME]
71.238.68.64 | 2012-04-26 13:21:26 | We really like our new granite counter tops and had a very good experience with all of the people at Great Lakes. | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12-803 | [NAME], MI | #N/A | [NAME] | Kris | Juan | [NAME] and [NAME]
69.244.171.218 | 2012-04-26 00:34:16 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12-690 | Grand Blanc, MI | #N/A | [NAME] | [NAME] | drew | [NAME] and [NAME]
65.23.95.218 | 2012-04-25 15:15:31 | This is the second time we have worked with Great Lakes Granite & Marble and we could not be happier.  Great people, great service and very considerate. | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12576 | Perry, MI | #N/A | [NAME] | [NAME] | Juan | [NAME] and [NAME]
50.4.246.122 | 2012-04-24 22:35:53 | Every one involved were great. We came out to the warehouse to see the slabs with our new puppy ([NAME]) and he even had fun. [NAME] was very helpful, measuring guy (sorry, forgot his name) was very courteous, friendly and knowlegable of what he was doing and the installers were very helpful also as i needed to cut some more trim to make a better fit for the slab.  Have already recommended your company to our few friends and neighbors who have seen it!   Note: [NAME] could you please give me a call [PHONE], we discovered a little divot (about the size of 1/2 pencil tip) and dont know if it can be filled w any of that epoxy/resin stuff or not!?!? thank you very much for everything! | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12739 | Roseville, Mi | #N/A | [NAME] | [NAME] | [NAME] | [NAME] and [NAME]
174.232.64.122 | 2012-04-24 14:49:09 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12-725 | [NAME], MI | #N/A | [NAME] | [NAME] | [NAME] | [NAME]
198.36.95.11 | 2012-04-23 15:26:48 | The Installer where great and Program Managers made the transaction easy and smooth.  Little disappointed my counter top was cut 3/4" wrong on the main counter from template. The PM couldn't recut because they didn't have another "slab" so they reworked the existing top. Not my first choice, but I wasn't building a million dollar house so the installer made it work which cheapin the process and I APPRECIATED their honesty about it that's what made me let them rework the top. I had to redo my wall from the rework to make the counter look right. The installer was an ALL STAR because he lesson the impact of the wall when he had to grind the counter top to polish the shim piece. | 5 | 5 | 5 | 5 | Outstanding | 5 | 5 | 5 | Outstanding | Outstanding | Outstanding | 3 | 5 | 3 | 12-733 | Lake Orion, MI | #N/A | [NAME] | Kris | drew | [NAME]
75.119.104.129 | 2012-04-23 13:50:04 | Thank you so much for waiting for me to have to unexpectedly pick my son up from school.  Everyone did an excellent job.  The countertops look beautiful! | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 1-757 | Chesterfield, MI | #N/A | [NAME] | [NAME] | [NAME] | [NAME]
216.99.65.10 | 2012-04-23 12:20:25 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12698 | Grand Blanc, MI | #N/A | [NAME] | [NAME] | [NAME] | [NAME]
174.124.221.117 | 2012-04-20 00:43:16 |  | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 12-282 | Chesaning, Mi | #N/A | [NAME] | [NAME] | [NAME] | Cathy and [NAME]
50.4.104.216 | 2012-04-19 16:17:58 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12618 | [NAME], MI | #N/A | [NAME] | Kris | [NAME] | [NAME] and [NAME]
204.12.175.84 | 2012-04-19 13:51:23 |  | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 12607 | Sandusky, MI | #N/A | [NAME] | [NAME] | [NAME] | [NAME]
209.11.233.140 | 2012-04-18 15:10:03 | This was very smooth for us.  We had a little trouble with actually getting an install date, but I am to understand it was on part of the store we made the purchase.  I am unable to answer the measure questions as we had the measuring done prior to our first order by a different company.  All employees that came to our home were spot on, polite, and always called first.   We do have an issue that is in process with the granite.  it is pending at this point. | 5 | 4 | Outstanding | 5 | 5 |  |  | 3 | 5 | Outstanding | Outstanding | Outstanding | Outstanding | 5 | 12603 | Findlay, OH | #N/A | Rafael | Kris | Juan | [NAME]
75.198.13.64 | 2012-04-18 13:24:10 | Everything overall was fine. It was difficult at home depot to really see all the patterns available in a certain price. Would be nice to see more slabs in the warehouse. The samples at Home Depot are so small.  There is also a pit in the island. Not sure how common these imperfections are. Other than that the granite is beautiful. The seem is done nicely and there is a tight fit against the wall making it ready for the tile backsplash. | 5 | 4 | Outstanding | Outstanding | Outstanding | 3 | Outstanding | 3 | Outstanding | 5 | 5 | 5 | 5 | 5 | 12-650 | Lake Orion, MI | #N/A | [NAME] | [NAME] | [NAME] | [NAME]
75.124.68.99 | 2012-04-17 17:05:27 | The granite was installed beautifully by the gentlemen that came into my home.  The seams are invisible to the eye.  All I can say is thank your installers for a job well done. | 4 | 3 | Outstanding | 3 | 5 | 5 | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12701 | Plymouth, MI | #N/A | [NAME] | Kris | [NAME] | [NAME] and [NAME]
71.197.27.44 | 2012-04-17 02:09:20 | the installers were great, friendly, they knew what they were doing, would recommend your company anytime | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12683 | Chesterfield, MI | #N/A | [NAME] | Kris | [NAME] | [NAME]
76.192.60.120 | 2012-04-16 23:25:20 |  | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | Outstanding | Outstanding | Outstanding | 5 | 5 | 5 | 12685 | Livonia, MI | 0 | [NAME] | [NAME] | Juan | [NAME] and [NAME]
174.84.219.206 | 2012-04-16 20:07:26 | This is our second install with you, and although both were relatively simple and inexpensive, you treated us as though we were installing a kitchen in a McMansion! Thank you for your phone calls as reminders; your ability to listen to my messages and not need to call me back, and you usual attention to detail. Everyone at Great Lakes is courteous, professional and your handling of the customer is as glistening as the shine on the granite. I was especially impressed with the hand-written thank you note. I thought I was the last person who did such a thing! (well, and my three children) :) | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12691 | Livonia, MI | 0 | [NAME] | [NAME] | Juan | [NAME]
69.216.115.240 | 2012-04-16 13:37:15 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12669 | Riverview, Mi | 0 | [NAME] | Kris | Juan | [NAME]
96.11.89.116 | 2012-04-13 17:08:34 |  | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 12-726 | Farmington Hills, MI | 0 | [NAME] | [NAME] | Juan | [NAME]
69.213.193.194 | 2012-04-13 16:11:04 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12-713 | Bloomfield, MI | 0 | [NAME] | [NAME] | Juan | [NAME]
98.250.62.18 | 2012-04-13 15:25:04 | today  i  have  tryed  to  install  the  sink   and  it  looks  like  the  sink  hole  is  to  big  and i  can't  find  clamps  big  enought  to  fit  over the  thick granit  the  installer  broke  off  the  sink  camp  strip from  the  back of the  sink  and told me i don't  need it  not  i  need  to  clamp  it  from  that  point but  can't |  |  |  |  |  |  |  |  |  |  |  | 1 | 1 | 1 | 12-724 | Lake Orion, MI | 0 | [NAME] | [NAME] | [NAME] | [NAME]
23.28.239.51 | 2012-04-12 16:24:19 | We are very pleased with our new granite counter in our kitchen and will be getting back with you when we remodel our bathroom. | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12-415 | Eaton Rapids, MI | 0 | [NAME] | Winterstone | Winterstone | [NAME]
71.205.249.150 | 2012-04-11 21:10:58 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12-580 | [NAME], MI | 0 | [NAME] |  | Juan | [NAME]
68.40.31.158 | 2012-04-11 20:00:12 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12-714 | Ann Arbor, MI | 0 | [NAME] | [NAME] | [NAME] | [NAME]
108.224.1.80 | 2012-04-11 13:00:35 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12-673 | Grand Blanc, MI | 0 | [NAME] | Kris | [NAME] | [NAME]
136.2.1.105 | 2012-04-09 17:07:28 | Everyone I came in contact was very perfessional. Workers were outstanding. My kitchen is gorgeous. Thank you all very much. Dolores Simoni | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12628 | [NAME], MI | 0 | Rafael | [NAME] | [NAME] | Dolores S.
75.48.211.15 | 2012-04-07 04:33:47 |  | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12345 | Livonia, MI | 0 | [NAME] | Kris | Juan | [NAME]
76.238.192.89 | 2012-04-05 15:13:30 | [NAME] and the other gentleman were extremely helpful and polite, the installation was perfect, they are both assets to your company. | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | Outstanding | 12-623 | Oxford, MI | 0 | [NAME] | [NAME] | [NAME] | [NAME]
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