Spreadsheet: 8e8a71e1-016b-49c8-a067-5617a4e80b64
Sheet: Attachment B3

STATE OF ARKANSAS
REQUEST FOR QUALIFICATION FOR PCMH CARE COORDINATION SUPPORT
RFQ NO: SP-13-0162
[NAME]. Worksheet: Tools & technology
(I) | Overview
 | DMS recognizes that a strong platform of tools and technology can be a differentiating factor that (a) enables practices to achieve key capabilities (both mandatory and additional) or (b) constitutes part of an innovation strategy to adapt to local contexts and to develop future capabilities.  Specific tools and technology are not mandatory; however, respondents must still submit an inventory of the key tools and technology that they will employ to meet all of the specific requirements listed in this RFQ.  DMS expects that these tools and technology funciton at the practice-level, but would also like to learn about system-wide, centralized tools and technology the the respondent may have.  DMS provides example of tools and technology that DMS believes add value to a PCMH model, and DMS expects to learn more about the respondent’s additional tools and technology through the vendor responses.  The entirety of Attachment B will be scored based on the breakdown described in Section 4.1: Technical Proposal Requirements.
(II) | Example tools and technology that are valued by Arkansas PCMH
 | Check those that you have and for which you will provide detailed description and documentation.  You may also comment on tools & technology not listed here and that you also feel directly relate to care coordination.
 |  | Status
 | Tool | Already have today | Plan to have by July 1, 2013 | Will not have
1 | Care planning tool: To assist care coordinator and care team in developing individualized care plans, especially for high-risk patients | ⃝ | ⃝ | ⃝
2 | Care coordinator documentation / prioritization tool | ⃝ | ⃝ | ⃝
3 | Patient portal | ⃝ | ⃝ | ⃝
4 | Patient access / scheduling tool: For 24/7, urgent / after-hours, routine office access | ⃝ | ⃝ | ⃝
5 | Clinical alert system: Integrated into [NAME] or other database, for abnormal test notification, notification of missed appointments, notification of admission, discharge, etc. | ⃝ | ⃝ | ⃝
6 | Medical adherence tool: for patients and for providers | ⃝ | ⃝ | ⃝
7 | Patient self-management tool: E.g., disease management guides, care team navigation (e.g., appointment reminders), decision guides (e.g., health care proxy, goals of care) | ⃝ | ⃝ | ⃝
8 | Clinical pathways database: Including what conditions are addressed, whether database is automatically linked to care gaps workflow | ⃝ | ⃝ | ⃝
9 | Community resource database: E.g., disease-specific, social services resources, wellness programs, online resources | ⃝ | ⃝ | ⃝
10 | Remote / virtual monitoring: E.g., telemedicine, in-home monitoring | ⃝ | ⃝ | ⃝
11 | Other: _______________________________________________ | ⃝ | ⃝ | ⃝
12 | Other: _______________________________________________ | ⃝ | ⃝ | ⃝
13 | Other: _______________________________________________ | ⃝ | ⃝ | ⃝
14 | Other: _______________________________________________ | ⃝ | ⃝ | ⃝
(III) | General instructions for responses
 | For each tool or technology that you have checked above (including any additional ones), describe in detail the role of each in your model of care coordination support.  In addition to describing the purpose and functionality of each tool / technology, your answer must also address the following topics:
1 | Which of the following goals are achieved by the tool / technology: (a) Aggregates or disseminates knowledge to patients and care teams
 | (b) Facilitates ongoing interaction between patients and the care team
 | (c) Provides compelling data to support specific changes in mindset and behavior
 | (d) Other (please define)
2 | Whether the tool or technology is intended to be used at the practice-level (i.e., run by the practice, tailored to practice needs) or the system-wide level (i.e., centralized management, standard use for all PCMH practices)
3 | For which stakeholders is the tool is designed (e.g., care coordinators, providers, practice managers, office staff)?
4 | In what setting has the tool or technology has been used in the past?: - Small independent physician practices - Large medical groups -OR- hospital owned or integrated delivery system - Home health organization - Payer care management program  - 3rd party disease management organizations
5 | What training is needed, and what initial training and ongoing support do you provide for the tool / technology?
6 | Is the tool / technology integrated with other data systems, e.g., [NAME], payer data warehouses?
7 | Metrics to measure impact and evidence of impact