Spreadsheet: tracy_geaccone__40529__ETS - NPNG IC 10-19
Sheet: IT Infrastructure

 | Total cost per Business Unit
 | Service Category | Service | Service Options | NPN Gas
 | Customer Support | Resolution Center |  | 0
 |  | Desktop support | General | 0
 |  |  | Traders | 0
 |  |  | Executive | 0
 |  |  | Remote | 0
 |  | Desktop Hardware Support |  | 0
 |  | Printer Management Support |  | 0
 | Subtotal 2002
 | Production Operations Services | Production Operations Management |  | 1268.591386363636
 |  | Enterprise Command Center |  | 5773.095681818181
 |  | Change & Configuration Management |  | 3773.254704545453
 |  | [NAME] (Future Service) |  | 0
 |  | Security Administration |  | 0
 |  | Data Center Operations |  | 20219.72697080934
 |  | IT Security Policy, Monitoring, and Investigation |  | 18826.99344137238
 |  | Software - Desktop Maintenance & Support |  | 136565.7651500308
 |  | Software - Server Maintenance & Support |  | 9155.015151771917
 |  | Application Storage Support |  | 0
 |  | User & Data Volume Support |  | 0
 |  | Remote Infrastructure Operation & Support |  | 0
 |  | Remote Trading Management |  | 0
 |  | UNIX Application Infrastructure |  | 0
 |  | General UNIX Infrastructure |  | 3673.460320236989
 |  | NT Application Infrastructure |  | 0
 |  | General NT Infrastructure |  | 23309.03280708535
 |  | Remedy |  | 2412.499189251136
 |  | Email Administration |  | 7241.731630263777
 |  | Market Data Admin. Support |  | 1058.567682734848
 |  | Disk Space Allocations (E-mail) |  | 2571.936510999999
 |  | Messaging Operations (Exchange) |  | 34229.9311656169
 |  | Web Operations |  | 4726.07014379659
 |  | Terminal Server Operations |  | 0
 |  | Distributed Applications Management |  | 5981.387621069318
 |  | EDI |  | 36173.03272727273
 | Subtotal 2002
 | Data Communications Support | LAN Support |  | 33543.98532147284
 |  | [NAME] |  | 18289.84624875
 |  | DMZ Security |  | 24659.99632152841
 |  | 24x7 Support |  | 24593.62889249999
 | Voice Communications Support | Telephony support |  | 43331.92866553205
 |  | Communication Trading Support |  | 0
 | Subtotal 2002
 | Special Services Support | Business Administration Project Management |  | 4423.193488636363
 |  | Technical Architecture Oversight |  | 6561.680284090909
 | Subtotal 2002
 | Subtotal
 | 2002 Infrastructure Plan Depreciation |  |  | 205284.7878787879
 | INDIRECTS | Overall (pre pass-thru) |  | 29108.90570963171
 | Other Compensation Expense |  |  | 27394.85606060606
 | Subtotal Before Passthroughs
 | Infrastructure Passthroughs | Market Data Feeds |  | 19606.46270478788
 |  | Long Distance |  | 23352.4312803943
 |  | 800 (Inbound) |  | 13980.04294140197
 |  | Calling Card |  | 4322.678146545454
 |  | Audio Conferencing |  | 2595.924677818182
 |  | Video Conferencing |  | 6132.20288380533
 |  | Internet Access |  | 30914.98260238287
 |  | EOL - Internet Access |  | 0
 |  | ETS - Omaha Internet Access |  | 11588.94945454545
 |  | MAN |  | 0
 |  | Remote Access (dial/VPN) |  | 28765.87283573196
 |  | [NAME] |  | 140676.9555695
 |  | Voice Circuit |  | 15740.37295931742
 |  | [NAME] |  | 0
 |  | Communications - Churns |  | 0
 | Subtotal of Passthroughs
 | Grand Total