Spreadsheet: 90410d1290126769-statistical-data-sheet-assistance-october-2010-1
Sheet: full rep

 |  |  |  |  |  | 2010-10-01 00:00:00
Operator | Queued calls | Direct  calls | Outgoing Calls | Time on queue | Idle Time | Office time | Talk Time | Average talk time. | Missed Calls | [NAME] | Ph Int | Total Interactions | Maint Item | Maint Req | Quote requests | A/Hours | 11-7:30 shift | 9:30-6 shift | Valuations queue | Sick etc | Annual | RDO | In training | Actual training | Absent days
 | 562 | 57 | 562 | 3 09:49:53 | 1 12:06:39 | 1 08:53:27 | 1 13:35:22 | :03:08 | 8 | 99 | 471 | 570 | 380 | 60 | 33 | 7 | 6 | 5 | 0 | 3 | 0 | 1 | 0 | 0 | 4
 | 744 | 65 | 877 | 5 [NAME] | 1 22:04:42 | 0 13:25:34 | 2 17:23:07 | :03:22 | 1 | 39 | 551 | 590 | 412 | 92 | 13 | 4 | 5 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1
 | 709 | 71 | 655 | 3 20:21:14 | 2 00:47:00 | 1 07:11:04 | 1 09:05:16 | :01:50 | 1 | 61 | 586 | 647 | 444 | 65 | 26 | 5 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 1
 | 634 | 34 | 963 | 5 07:39:01 | 1 20:16:21 | 1 07:55:40 | 2 10:31:00 | :03:48 | 1 | 26 | 564 | 590 | 333 | 80 | 12 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 6 | 0 | 0
 | 431 | 35 | 579 | 3 00:47:06 | 1 05:51:26 | 0 13:44:25 | 1 11:36:07 | :03:27 | 4 | 29 | 320 | 349 | 231 | 66 | 5 | 4 | 0 | 5 | 0 | 5 | 4 | 1 | 0 | 0 | 10
 | 779 | 33 | 710 | 5 06:48:27 | 2 10:55:35 | 0 10:43:41 | 2 02:45:11 | :03:01 | 1 | 21 | 639 | 660 | 366 | 59 | 5 | 0 | 2 | 0 | 0 | 1 | 0 | 0 | 6 | 0 | 1
 | 262 | 16 | 334 | 1 23:44:15 | 0 21:30:13 | 0 16:34:45 | 0 [NAME] | :02:28 | 0 | 17 | 256 | 273 | 88 | 28 | 6 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 6 | 0 | 0
 | 597 | 46 | 634 | 3 14:38:12 | 1 [NAME] | 0 10:35:51 | 1 15:31:02 | :02:21 | 14 |  |  |  | 0 | 0 | 0 | 0 | 2 | 0 | 4 | 1 | 0 | 1 | 0 | 0 | 2
 | 208 | 7 | 269 | 2 02:41:59 | 0 17:04:10 | 0 10:49:45 | 1 02:27:27 | :06:40 | 1 | 10 | 225 | 235 | 85 | 19 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 6 | 0 | 0
 | 592 | 20 | 549 | 3 14:05:29 | 1 18:59:11 | 0 07:25:28 | 1 08:36:52 | :02:31 | 12 | 25 | 341 | 366 | 237 | 61 | 11 | 0 | 6 | 3 |  | 7 | 0 | 1 | 0 | 0 | 8
 | 271 | 24 | 175 | 1 10:24:37 | 0 [NAME] | 3 17:14:51 | 0 16:07:06 | :02:47 | 1 | 6 | 244 | 250 | 137 | 22 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 20 | 1
 |  |  |  |  |  |  |  |  | 6 |  |  |  | 0 | 0 | 0 |  |  | 4 | 6 | 1 | 0 | 1 | 1 | 0 | 2
 | 9 | 4 | 41 | 0 01:37:44 | 0 :00:05:00- | 0 18:01:16 | 0 18:01:16 | :04:34 | 0 | 0 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 0
 |  |  |  |  |  |  |  |  | 1 | 191 | 22 | 213 | 0 | 0 | 0 |  |  |  |  |  |  |  |  |  | 0
 | 17 | 186 | 205 | 0 [NAME] | 0 08:08:20- | 5 10:04:47 | 0 09:08:00 | :01:13 | 0 | 3 | 29 | 32 | 15 | 4 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1
 | 352 | 20 | 453 | 2 19:40:35 | 1 04:08:04 | 0 01:47:33 | 1 05:02:00 | :02:54 | 11 | 3 | 247 | 250 | 202 | 35 | 4 | 0 | 6 | 0 | 5 | 1 | 0 | 1 | 0 | 0 | 2
 | 657 | 21 | 630 | 4 23:36:06 | 2 02:37:15 | 0 08:37:15 | 2 08:27:53 | :04:04 | 11 | 42 | 486 | 528 | 281 | 35 | 19 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 6 | 0 | 0
 | 330 | 51 | 308 | 2 04:14:03 | 1 03:17:53 | 0 15:28:58 | 0 18:51:50 | :02:15 | 14 | 23 | 264 | 287 | 164 | 18 | 3 | 0 | 4 | 0 | 0 | 10 | 1 | 1 | 0 | 0 | 12
Total | 6824 | 639 | 7636 |  |  |  |  |  |  | 595 | 5246 | 5841 | 3376 | 644 | 143 | 21 | 33 | 17 | 15 | 30 | 5 | 11 | 36 | 20 | 46
Average |  |  |  | 3 01:27:58 | 1 04:10:06 | 2 09:12:10 | 1 07:52:39 | :02:14
Service Level 89.8%