Spreadsheet: 782017d1653690506-ongoing-custom-lookup-function-questions-daily-tickets-report-beta-
Sheet: Kentrone

Company | Ticket ID | Customer_ID | Property Name | RoomNo | Tickets Reason | Created On | Total Call | IssueDetails | Ticketstatus | Details |  | Created On | Total Call | IssueDetails | Open Level 1 - CallBack/Follow Up |  | Created On | Total Call | IssueDetails | Open Level 2 - Escalated to Supervisor |  | Created On | Total Call | IssueDetails | Open Level 3 - Client
[NAME] | 72059 | 90147950 | [NAME] | 210 | Refund Request | 2022-05-22 00:00:00 | 3 | 1. [NAME] successfully signed up for 3 day premium plan but it was charged twice on her card | Open Level 3 - Client | DetailsC |  |  |  |  |  |  |  |  |  |  |  | 2022-05-22 00:00:00 | 3 | 1. [NAME] successfully signed up for 3 day premium plan but it was charged twice on her card | Open Level 3 - Client
[NAME] | 72071 | 65783733 | Vacation Village The Colonies at Williamsburg (Outsource) | 43B | AccessPoint Down (MP) | 2022-05-22 00:00:00 | 6 | *Guest said none of their devices can detect the network Colonieswifi | Open Level 3 - Client | DetailsC |  |  |  |  |  |  |  |  |  |  |  | 2022-05-22 00:00:00 | 6 | *Guest said none of their devices can detect the network Colonieswifi | Open Level 3 - Client
 |  |  |  |  |  |  |  | *[NAME] said that the only |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | *[NAME] said that the only
 |  |  |  |  |  |  |  | http://ticket.kentrone.com/Company/company_report.html |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | http://ticket.kentrone.com/Company/company_report.html
[NAME] | 72107 | 75252741 | Vacation Village Parkway Resort (Outsource) | 8-104 | Cannot Connect, [NAME]) | 2022-05-23 00:00:00 | 4 |  | Open Level 3 - Client | DetailsC |  |  |  |  |  |  |  |  |  |  |  | 2022-05-23 00:00:00 | 4 |  | Open Level 3 - Client
 |  |  |  |  |  |  |  | 1. [NAME] said that they are having an issue connecting to the Wi-Fi |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 1. [NAME] said that they are having an issue connecting to the Wi-Fi
 |  |  |  |  |  |  |  | - Connecting: Computer |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | - Connecting: Computer
 |  |  |  |  |  |  |  | - SSID |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | - SSID
 |  |  |  |  |  |  |  | http://ticket.kentrone.com/Company/company_report.html |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | http://ticket.kentrone.com/Company/company_report.html
[NAME] | 72223 | 55451678 | Vacation Village Grandview Hotel (Outsource) | Honeysuckle 202 A | Cannot Connect to WiFi(LP) | 2022-05-25 00:00:00 | 6 | 1. Guest can detect SSID Grandview but is unable to connect | Open Level 3 - Client | DetailsC |  |  |  |  |  |  |  |  |  |  |  | 2022-05-25 00:00:00 | 6 | 1. Guest can detect SSID Grandview but is unable to connect | Open Level 3 - Client
 |  |  |  |  |  |  |  | EM: unable to join the network |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | EM: unable to join the network
 |  |  |  |  |  |  |  | Signal |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Signal
 |  |  |  |  |  |  |  | http://ticket.kentrone.com/Company/company_report.html |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | http://ticket.kentrone.com/Company/company_report.html
[NAME] | 72273 | 27445006 | Fox River Resort/Holiday Inn Club Vacations | A1 | AccessPoint Down (MP) | 2022-05-26 00:00:00 | 1 | 1. [NAME] said that the WiFI network is no longer showing on all thier devices today | Open Level 3 - Client | DetailsC |  |  |  |  |  |  |  |  |  |  |  | 2022-05-26 00:00:00 | 1 | 1. [NAME] said that the WiFI network is no longer showing on all thier devices today | Open Level 3 - Client
 |  |  |  |  |  |  |  | 2. Accessed |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2. Accessed
 |  |  |  |  |  |  |  | http://ticket.kentrone.com/Company/company_report.html |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | http://ticket.kentrone.com/Company/company_report.html
[NAME] | 72294 | 96177506 | Westgate Las Vegas Resort & Casino | 2348 | Cannot Connect, [NAME]) | 2022-05-26 00:00:00 | 1 | Unable to go online wireless | Open Level 3 - Client | DetailsC |  |  |  |  |  |  |  |  |  |  |  | 2022-05-26 00:00:00 | 1 | Unable to go online wireless | Open Level 3 - Client
 |  |  |  |  |  |  |  | - Laptop |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | - Laptop
 |  |  |  |  |  |  |  | 1. Checked connection status |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 1. Checked connection status
 |  |  |  |  |  |  |  | - CONNECTED No Internet Open |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | - CONNECTED No Internet Open
 |  |  |  |  |  |  |  | 2 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2
 |  |  |  |  |  |  |  | http://ticket.kentrone.com/Company/company_report.html |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | http://ticket.kentrone.com/Company/company_report.html
[NAME] | 72313 | 27445006 | Fox River Resort/Holiday Inn Club Vacations | 149-N | AccessPoint Down (MP) | 2022-05-27 00:00:00 | 1 | 1. [NAME] said that the Wi-Fi network was working yesterday, but now it is not as the Wi-Fi network | Open Level 3 - Client | DetailsC |  |  |  |  |  |  |  |  |  |  |  | 2022-05-27 00:00:00 | 1 | 1. [NAME] said that the Wi-Fi network was working yesterday, but now it is not as the Wi-Fi network | Open Level 3 - Client