Spreadsheet: 544830d1509045585-conditional-formatting-based-on-date-and-time-queue-template
Sheet: 030415

 | Belk | Total | Oldest |  | 6+ Days
 | Escalation | 3 | 2015-03-02 00:00:00 |  | 5 Days
 | Customer Service | 110 | 2015-02-01 00:00:00 |  | 4 Days
 | [NAME] | 370 | 2015-02-04 00:00:00 |  | 3 Days
 | Accommodations | 169 | 2015-02-23 00:00:00 |  | 0-2 Days
 | [NAME] | 48 | 2014-02-25 00:00:00
 | Call Backs | 0
 | Sr Sup Callback | Total | Open | WIP | WFR | WFCR | WFVR | Updated | Declined | Oldest | Oldest Open
 | ACE | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | GNC | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0
 | PBS AV | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | PBS HV | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-03-03 00:00:00 | 2015-03-03 00:00:00
 | Dollar General | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | RadioShack | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-03-03 00:00:00 | 2015-03-03 00:00:00
 | Mattel | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | iRobot | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Escalation Queues | Total | Open | WIP | WFR | WFCR | WFVR | Updated | Declined | Oldest | Oldest Open
 | ACE | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-03-02 00:00:00 | 2015-03-02 00:00:00
 | GNC | 3 | 0 | 0 | 0 | 1 | 2 | 0 | 0 | 2015-02-28 00:00:00
 | PBS AV | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | PBS HV | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Dollar General | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | RadioShack | 11 | 6 | 1 | 1 | 0 | 3 | 0 | 0 | 2/15//15 | 2015-02-15 00:00:00
 | Mattel | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-03-03 00:00:00 | 2015-03-03 00:00:00
 | iRobot | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Customer Service | Total | Open | WIP | WFR | WFCR | WFVR | Updated | Declined | Oldest | Oldest Open
 | ACE Issues | 128 | 31 | 5 | 1 | 3 | 82 | 0 | 3 | 2015-01-09 00:00:00 | 2015-02-04 00:00:00
 | GNC | 35 | 14 | 3 | 0 | 4 | 9 | 4 | 0 | 2015-02-12 00:00:00 | 2014-03-02 00:00:00
 | PBS AV | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | PBS HV | 32 | 18 | 5 | 0 | 1 | 3 | 5 | 0 | 2015-02-05 00:00:00 | 2015-02-23 00:00:00
 | Dollar General | 10 | 8 | 1 | 0 | 0 | 0 | 1 | 0 | 2015-02-21 00:00:00 | 2015-02-28 00:00:00
 | RadioShack | 89 | 58 | 1 | 8 | 1 | 15 | 6 | 0 | 2015-02-22 00:00:00 | 2015-02-28 00:00:00
 | Mattel | 27 | 16 | 1 | 2 | 0 | 1 | 6 | 1 | 2015-01-28 00:00:00 | 2015-02-07 00:00:00
 | iRobot | 12 | 4 | 2 | 1 | 0 | 2 | 3 | 0 | 2015-02-03 00:00:00 | 2015-03-02 00:00:00
 | Reship | Total | Open | WIP | WFR | WFCR | WFVR | Updated | Declined | Oldest | Oldest Open
 | GNC | 17 | 9 | 5 | 0 | 2 | 0 | 1 | 0 | 2015-02-23 00:00:00 | 2015-03-03 00:00:00
 | PBS AV | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | PBS HV | 4 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-03-03 00:00:00 | 2015-03-03 00:00:00
 | Dollar General | 13 | 12 | 0 | 1 | 0 | 0 | 0 | 0 | 2015-02-24 00:00:00 | 2015-02-24 00:00:00
 | Mattel | 5 | 3 | 0 | 0 | 1 | 0 | 1 | 0 | 2015-01-28 00:00:00 | 2015-02-25 00:00:00
 | iRobot | 4 | 1 | 1 | 0 | 0 | 0 | 2 | 0 | 2015-02-06 00:00:00 | 2015-03-04 00:00:00
 | Pickup | Total | Open | WIP | WFR | WFCR | WFVR | Updated | Declined | Oldest | Oldest Open
 | ACE | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | GNC | 27 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-03-03 00:00:00 | 2015-03-03 00:00:00
 | PBS AV | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | PBS HV | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Dollar General | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | RadioShack | 19 | 17 | 0 | 0 | 0 | 0 | 2 | 0 | 2015-02-09 00:00:00 | 2015-03-03 00:00:00
 | Mattel | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | iRobot | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Canadian Returns | Total | Open | WIP | WFR | WFCR | WFVR | Updated | Declined | Oldest | Oldest Open
 | PBS HV | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-03-04 00:00:00 | 2015-03-04 00:00:00
 | Mattel | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | iRobot | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Other | Total | Open | WIP | WFR | WFCR | WFVR | Updated | Declined | Oldest | Oldest Open
 | GNC Claims | 7 | 5 | 1 | 0 | 0 | 0 | 1 | 0 | 2015-03-02 00:00:00 | 2015-03-04 00:00:00
 | PBS Statement Request | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-03-03 00:00:00 | 2015-03-03 00:00:00
 |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0