Spreadsheet: 112664d1308714488-formula-for-average-formula-needed
Sheet: May

Telephone Responses and Documentation Scorecard for May
Staff | Date | Time | Nature of Inquiry | Ins | Member/Vendor | Privacy | Complete | CSR | [NAME] | Professionalism | Total | Comments | Bonus
 |  |  |  | SW | M | 25 | 10 | 25 | 25 | 15 | 100 |  | 10
MICHELLE | 2011-05-02 00:00:00 | 822 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-02 00:00:00 | 855 | CKG TO SEE IF PA NEEDED | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-02 00:00:00 | 930 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-02 00:00:00 | 945 | CKG ON MULTIPLE CLAIMS | SW | V | 0 | 0 | 0 | 0 | 15 | 15 | [NAME]/DOB NOT VERIFIED/CSR LACKS DOCUMENTATION OF INFORMATION GIVEN |  | F1305021655150001004.wav | 2011-05-17 00:00:00 | 1037
MICHELLE | 2011-05-02 00:00:00 | 1048 | CKG ON CLAIM REGARDING BILL | SW | M | 25 | 10 | 25 | 0 | 15 | 75 | NO DOCUMENTATION THAT EOB WAS MAILED |  | F1305021751340001004.wav | 2011-05-17 00:00:00 | 1050
MICHELLE | 2011-05-02 00:00:00 | 1100 | CHECKING ON CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-02 00:00:00 | 1106 | CHECKING ON CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-02 00:00:00 | 1135 | [NAME] | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-02 00:00:00 | 1156 | CHECKING CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-02 00:00:00 | 1222 | CHIRO/MASSAGE BENEFITS | SW | V | 25 | 10 | 25 | 0 | 15 | 75 | NOT COMPLETE DOCUMENTATION OF WHAT CALLER TOLD. |  | F1305021929140001004.wav | 2011-05-17 00:00:00 | 725
MICHELLE | 2011-05-02 00:00:00 | 1359 | BENEFITS AND ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-02 00:00:00 | 1451 | BENEFITS AND ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-02 00:00:00 | 1507 | ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-02 00:00:00 | 1515 | FAX CLM AND FCH PRICING SHEET | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-02 00:00:00 | 1519 | BENEFITS AND ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-02 00:00:00 | 1602 | HOW MUCH DED MET | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-02 00:00:00 | 1615 | ELIG AND CLM STATUS | SW | V | 25 | 10 | 25 | 0 | 15 | 75 | CLM STATUS REASON CODE MISSING |  | F1305022317150001004.wav | 2011-05-17 00:00:00 | 745
SHELLEY | 2011-05-02 00:00:00 | 1330 | CKG ON CLAIMS | SW | M | 25 | 0 | 0 | 0 | 15 | 40 | NO CSR |  | F1305022032000001014.wav | 2011-05-23 00:00:00 | 1320
SHELLEY | 2011-05-02 00:00:00 | 1506 | REQUESTING EOBS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-05-02 00:00:00 | 1709 | CKG ON CLAIM | SW | V | 25 | 10 | 25 | 0 | 15 | 75 | WRONG CLAIM DATE ON DESCRIPTION LINE |  | F1305030010260001003.wav | 2011-05-23 00:00:00 | 1058
[NAME] | 2011-05-02 00:00:00 | 1711 | REQUESTING LETTER OF COVERAGE | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-03 00:00:00 | 925 | INDIVIDUAL & FAMILY DED MET | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-03 00:00:00 | 946 | ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-03 00:00:00 | 954 | RCVD STMTS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-03 00:00:00 | 1012 | DME SUPPLIES | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-03 00:00:00 | 1022 | DME SUPPLIES | SW | M | 25 | 10 | 25 | 25 | 0 | 85 | ON HOLD FOR ALMOST 3 MINUTES |  | F1305031727430001004.wav | 2011-05-18 00:00:00 | 1011
MICHELLE | 2011-05-03 00:00:00 | 1111 | DED MET | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-03 00:00:00 | 1131 | BENEFITS AND ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-03 00:00:00 | 1142 | ELIG | SW | V |  |  |  |  |  |  | NOT IN IDX
MICHELLE | 2011-05-03 00:00:00 | 1144 | ELIG AND BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-03 00:00:00 | 1209 | ELIG ISSUES | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-03 00:00:00 | 1224 | ELIG ISSUES | SW | M | 25 | 10 | 25 | 0 | 15 | 75 | PHONE NOT UPDATED |  | F1305031928420001004.wav | 2011-05-18 00:00:00 | 1102
MICHELLE | 2011-05-03 00:00:00 | 1229 | ELIG AND BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-03 00:00:00 | 1406 | ELIG AND BENEFITS | SW | M | 25 | 10 | 25 | 25 | 15 | 110 | [NAME]! | 10 | F1305032126070001004.wav | 2011-05-25 00:00:00 | 910
MICHELLE | 2011-05-03 00:00:00 | 1642 | PRICING | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-03 00:00:00 | 1558 | [NAME] | SW | V | 25 | 10 | 25 | 25 | 25 | 100 |  |  | F1305032300350001014.wav | 2011-05-24 00:00:00 | 1203
SHELLEY | 2011-05-03 00:00:00 | 1543 | [NAME] | SW | V | 0 | 10 | 25 | 25 | 15 | 75 | DID NOT REQUEST CALL BACK NUMBER; CALL BACK NUMBER NOT ENTERED IN CSR |  | F1305032244470001014.wav | 2011-05-24 00:00:00 | 1209
OUTABONG | 2011-05-03 00:00:00 | 1254 | RX FILLED OOA | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | TRANS TO SW OUT PT PHARMACY
OUTABONG | 2011-05-03 00:00:00 | 957 | CHECKING ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-03 00:00:00 | 1406 | AM I COVERED FOR DENTAL | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | TRANS TO AMERITAS
MICHELLE | 2011-05-04 00:00:00 | 956 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-04 00:00:00 | 1025 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-04 00:00:00 | 1054 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-04 00:00:00 | 1056 | BILLS FROM COL IMAGING | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-04 00:00:00 | 1204 | ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-04 00:00:00 | 1609 | REQ COC LETTER | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-04 00:00:00 | 1638 | DED MET | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-04 00:00:00 | 710 | CKG ON BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-04 00:00:00 | 738 | CKG ON EOBS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-04 00:00:00 | 1036 | CHECKING ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-04 00:00:00 | 1330 | CHECKING BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-04 00:00:00 | 1442 | CHECKING BENEFITS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-05 00:00:00 | 819 | CHECKING ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-05 00:00:00 | 948 | ELIG AND BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-05 00:00:00 | 959 | ELIG AND BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-05 00:00:00 | 1209 | DME BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-05 00:00:00 | 1401 | ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-05 00:00:00 | 1416 | ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-04 00:00:00 | 710 | DME/DIABETIC SUPPLIES BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | PROVIDER RE-VERIFYING BENEFITS ON CALL THAT WAS PREVIOUSLY MADE |  | F1305041418260001014.wav | 2011-05-24 00:00:00 | 1225
SHELLEY | 2011-05-04 00:00:00 | 738 | MEMBER REQUESTING PAPER EOBS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-05 00:00:00 | 1233 | PHARMACY BENEFITS | SW | M | 25 | 10 | 25 | 0 | 15 | 75 | REASON CODE S/B BENEFITS |  | F1305051934540001005.wav | 2011-05-17 00:00:00 | 910
OUTABONG | 2011-05-05 00:00:00 | 1431 | PT BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-05 00:00:00 | 1400 | ID # AND DEDUCTIBLE STATUS | SW | V | 25 | 10 | 25 | 0 | 15 | 75 | PROVIDER LOOKING FOR STATUS FOR RAELENE JARVIS, DOB 12/21/59-YOU ADVISED NOT A MEMBER; MEMBER IS IN IDX AS W.R. JAVRIS |  | F1305052102260001014.wav | 2011-05-24 00:00:00 | 1329
SHELLEY | 2011-05-05 00:00:00 | 1041 | MEMBER REUQESTING EOB | SW | M | 25 | 10 | 25 | 25 | 15 | 110 | MEMBER WAS EMOTIONAL/CRYING; DISSATISFIED WITH LAB BENEFIT PREVENTIVE VS MEDICAL; UNHAPPY WITH HAVING TO CREATE ACCOUNT FOR PAPER EOBS | 10
OUTABONG | 2011-05-05 00:00:00 | 1656 | STMT RCVD FROM PROVIDER | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-06 00:00:00 | 1212 | DME BENEFITS AND ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-06 00:00:00 | 1504 | COC LETTER | SW | M | 25 | 0 | 0 | 0 | 15 | 40 | NO CSR FOR ANYONE |  | F1305062209330001004.wav | 2011-05-24 00:00:00 | 744
MICHELLE | 2011-05-06 00:00:00 | 1518 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-06 00:00:00 | 1608 | DENIAL LETTER | SW | M | 0 | 0 | 0 | 0 | 0 | 0 | NO VERIFICATION DONE/TRANS TO PA DEPT
SHELLEY | 2011-05-06 00:00:00 | 754 | BENEFITS/ELIGIBILITY | SW | V | 25 | 10 | 25 | 0 | 15 | 75 | QUOTED INCORRECT OOP SATISIFED. YOU QUOTED THE FAMILY DEDUCTIBLE SATISIFED VS THE OOP SATISIFED. |  | F1305061455490001014.wav
SHELLEY | 2011-05-06 00:00:00 | 1134 | DEDUCTIBLE/OOP ACCUMULATOR | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-06 00:00:00 | 836 | ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-06 00:00:00 | 1012 | AUTH NEEDED | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | TRANS TO PA DEPT
OUTABONG | 2011-05-06 00:00:00 | 1050 | SHOT COVERED | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-09 00:00:00 | 955 | MAMMO | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-09 00:00:00 | 1028 | BENE | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-09 00:00:00 | 1034 | BILL FROM PROVIDER | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-09 00:00:00 | 1103 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | SECURE HORIZONS
MICHELLE | 2011-05-09 00:00:00 | 1148 | ELIG AND BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-09 00:00:00 | 1159 | REQ COPY OF EOB | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-09 00:00:00 | 1211 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-09 00:00:00 | 1423 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-09 00:00:00 | 1528 | WEBSITE ISSUES | SW | M | 25 | 10 | 25 | 25 | 0 | 85 | HOLD TIME ALMOST 2 MINUTES
MICHELLE | 2011-05-09 00:00:00 | 1553 | ELIG AND BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-09 00:00:00 | 1603 | BILL FROM AMR | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-09 00:00:00 | 1610 | CHIRO BENE | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-09 00:00:00 | 1617 | DED MET | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-09 00:00:00 | 1633 | BENEFITS | SW | V | 25 | 10 | 25 | 0 | 15 | 75 | NOT FULL DOCUMENTATION |  | F1305092337520001004.wav | 2011-05-25 00:00:00 | 739
SHELLEY | 2011-05-09 00:00:00 | 713 | MEMBER [NAME] | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-09 00:00:00 | 725 | MEMBER [NAME] | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | FYI: SWMC IS SELF FUNDED NOT SELF INSURED. |  | F1305091427520001014.wav
MICHELLE | 2011-05-10 00:00:00 | 814 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-10 00:00:00 | 823 | COVERAGE DATES | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-10 00:00:00 | 844 | ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-10 00:00:00 | 943 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-10 00:00:00 | 951 | ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-10 00:00:00 | 1028 | ELIG & BENEFITS | SW | M | 25 | 0 | 0 | 0 | 15 | 40 | NO CSR |  | F1305101733260001004.wav | 2011-05-25 00:00:00 | 1020
MICHELLE | 2011-05-10 00:00:00 | 1055 | AUTH NEEDED | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-10 00:00:00 | 1222 | ELIG & BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-10 00:00:00 | 1529 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-10 00:00:00 | 846 | ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-10 00:00:00 | 1430 | DEVELOPMENTAL DELAY THERAPY BENEFITS | SW | V | 0 | 10 | 25 | 25 | 15 | 75 | DID NOT VERIFY PATIENT'S DOB. |  | F1305102134180001014.wav | 222
OUTABONG | 2011-05-10 00:00:00 | 957 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-10 00:00:00 | 1255 | CPT PRICING | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-10 00:00:00 | 1546 | MH BENEFITS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-11 00:00:00 | 1209 | WEBSITE ISSUES | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-11 00:00:00 | 1214 | ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-11 00:00:00 | 1421 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-11 00:00:00 | 1501 | ELIGBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-11 00:00:00 | 1539 | CLM/EOB | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-11 00:00:00 | 719 | MAILING ADDRESS-DUAL MEMBER HMO1/3 | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-11 00:00:00 | 1132 | ELIGIBILITY | SW | O | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-12 00:00:00 | 857 | ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-12 00:00:00 | 919 | STMT RCVD FROM PROVIDER | SW | M | 25 | 10 | 25 | 25 | 15 | 100 |  |  | F1305121626500001004.wav | 2011-05-25 00:00:00 | 217
MICHELLE | 2011-05-12 00:00:00 | 928 | PT BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-12 00:00:00 | 949 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-12 00:00:00 | 1004 | ELIGBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-12 00:00:00 | 1013 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-12 00:00:00 | 1043 | WEBSITE ISSUES | SW | M | 0 | 0 | 25 | 0 | 15 | 40 | NO VERIFICATION DONE |  | F1305121747480001004.wav | 2011-05-25 00:00:00 | 240
MICHELLE | 2011-05-12 00:00:00 | 1101 | [NAME] | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-12 00:00:00 | 1131 | WEBSITE ISSUES | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-12 00:00:00 | 1213 | [NAME] BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-12 00:00:00 | 1216 | PT BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-12 00:00:00 | 1440 | MEDICAL EYE BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-12 00:00:00 | 834 | ELIGIBILITY FOR 2011 | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-12 00:00:00 | 1114 | BENEFITS SICK OV W/ LABS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-12 00:00:00 | 1347 | CLAIMS DENIED FOR NO PAY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-12 00:00:00 | 1101 | MEDICAL EYE BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-12 00:00:00 | 1617 | WEBSITE ISSUES | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-12 00:00:00 | 1636 | OOA BENEFITS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-13 00:00:00 | 929 | OOA BENEFITS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-13 00:00:00 | 1007 | CHIRO BENE | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-13 00:00:00 | 1129 | OUT PT FACILITY BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-13 00:00:00 | 1202 | VISION | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | GAVE INFO PRIOR TO VERIFICATION
MICHELLE | 2011-05-13 00:00:00 | 1435 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-13 00:00:00 | 1445 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-13 00:00:00 | 1449 | BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-13 00:00:00 | 1454 | CLAIMS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-13 00:00:00 | 1641 | OOA COVERAGE | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-13 00:00:00 | 1641 | [NAME] | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-13 00:00:00 | 1106 | CHEM DEP BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-13 00:00:00 | 823 | [NAME] | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-16 00:00:00 | 807 | STMT RCVD FROM PROVIDER | SW | M | 25 | 10 | 25 | 0 | 15 | 75 | PHONE # NOT UPDATED |  | F1305161513210001004.wav | 2011-05-17 00:00:00 | 02:10:00
MICHELLE | 2011-05-16 00:00:00 | 957 | CLM FOR NEWBORN | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | NEWBORN NOT IN IDX
MICHELLE | 2011-05-16 00:00:00 | 1002 | BILL FROM PROVIDER | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-16 00:00:00 | 1027 | CORRECTED CLM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-16 00:00:00 | 939 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-16 00:00:00 | 1308 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-16 00:00:00 | 1642 | CHECKING ON BENEFITS/RX DED | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-17 00:00:00 | 935 | ELIG/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-17 00:00:00 | 944 | BENEFIT AND PRIOR AUTH | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-17 00:00:00 | 954 |  | SW |  |  |  |  |  |  |  | TRANS TO CUP LINE
MICHELLE | 2011-05-17 00:00:00 | 957 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-17 00:00:00 | 1001 | WEBSITE ISSUES | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-17 00:00:00 | 1019 | BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-17 00:00:00 | 1106 | CLM STAUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-17 00:00:00 | 1145 | STMT RCVD FROM PROVIDER | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-17 00:00:00 | 1154 | HOW MUCH DED MET | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-17 00:00:00 | 1158 |  | SW |  |  |  |  |  |  |  | TRANS TO CUP LINE
MICHELLE | 2011-05-17 00:00:00 | 1206 | ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-17 00:00:00 | 1604 | CLAIM QUESTIONS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-17 00:00:00 | 1628 | WEBSITE ISSUES/ID CARD REQ | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-17 00:00:00 | 1002 | CHIRO BENE | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-17 00:00:00 | 1020 | ELIG FOR ER | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-17 00:00:00 | 138 | PT BENEFITS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-17 00:00:00 | 915 | QFC PHARMACIST | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | GAVE OP PHARMACY PHONE #
SHELLEY | 2011-05-17 00:00:00 | 1131 | PIGGY BACK FROM PREVIOUS CALL/JEFF | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | CALLER REQUESTING FAX NUMBER
SHELLEY | 2011-05-17 00:00:00 | 1335 | PROVIDER REQUESTING 2010 CLAIM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | GAVE LOOMIS PHONE #
MICHELLE | 2011-05-18 00:00:00 | 1035 | EOB/STMT QUESTIONS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-18 00:00:00 | 1045 | CLM QUESTIONS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-18 00:00:00 | 1153 | 2010 CLM | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-18 00:00:00 | 1212 | DR LISTING | SW
MICHELLE | 2011-05-18 00:00:00 | 1427 | CHEM DEP BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-18 00:00:00 | 1439 | OIC QUESTIONS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-18 00:00:00 | 1454 | ELIG/CLM STATUS | SW | O | 25 | 0 | 0 | 0 | 15 | 40 | NO CSR FOR RON |  | F1305182158260001005.wav | 2011-05-20 00:00:00 | 140
OUTABONG | 2011-05-18 00:00:00 | 1432 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-18 00:00:00 | 1235 | PAPER EOB'S | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-18 00:00:00 | 814 | PROVIDER QUESTIONING APPEAL STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-18 00:00:00 | 1017 | VISION BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | DIRECTED TO VSP
SHELLEY | 2011-05-18 00:00:00 | 1521 | [NAME] | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-19 00:00:00 | 854 | BARIATRIC BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-19 00:00:00 | 925 | BENEFIT | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-19 00:00:00 | 1134 | EBEN ISSUES AND CLAIMS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-19 00:00:00 | 1521 | EBEN ISSUES | SW | M | 0 | 0 | 25 | 15 | 15 | 45 | NO VERIFICATION DONE |  | F1305192225590001005.wav | 2011-05-20 00:00:00 | 734
OUTABONG | 2011-05-19 00:00:00 | 1603 | ELIG/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-19 00:00:00 | 1617 | BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-19 00:00:00 | 751 | KATHY KEMPER LOOK FOR CAROL DONOVAN | SW | O | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-19 00:00:00 | 755 | [NAME] | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-19 00:00:00 | 1020 | DEDUCTIBLE/OOP ACCUMULATOR | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | CALLERS NAME IS SUSAN VS IRENE |  | F1305191723430001014.WAV | 2011-05-25 00:00:00 | 1410
MICHELLE | 2011-05-20 00:00:00 | 910 | CLM STATU FU | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-20 00:00:00 | 1013 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-20 00:00:00 | 1119 | ELIG | SW | V | 25 | 10 | 0 | 25 | 15 | 75 | NO CSR'S ON DEPENDENTS |  | F1305201824580001004.wav | 2011-05-20 00:00:00 | 917
MICHELLE | 2011-05-20 00:00:00 | 1152 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-20 00:00:00 | 1206 | ADD NEWBORN | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-20 00:00:00 | 1045 | FERTILITY BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | (HAD LISA AUDIT)
OUTABONG | 2011-05-20 00:00:00 | 1315 | COB CLMS QUESTIONS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-20 00:00:00 | 1446 | ELIGIBILITY | SW | V | 25 | 10 | 0 | 25 | 15 | 75 | NO CSR FOR [NAME] |  | F1305202148000001005.wav | 2011-05-25 00:00:00 | 1420
SHELLEY | 2011-05-20 00:00:00 | 859 | [NAME] | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-20 00:00:00 | 1133 | SPANISH CALL | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-20 00:00:00 | 1346 | WEBSITE ISSUES | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-20 00:00:00 | 1045 | INFERTILITY BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-20 00:00:00 | 1315 | CLMS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-20 00:00:00 | 1446 | ELIGBILITY | SW | V | 25 | 10 | 0 | 25 | 15 | 75 | NO CSR FOR [NAME] |  | F1305202148000001005.wav | 2011-05-25 00:00:00 | 1420
MICHELLE | 2011-05-23 00:00:00 | 958 | FATAL ERROR | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | TRANS TO [NAME]
MICHELLE | 2011-05-23 00:00:00 | 1003 | ELIG/BENEFITS | SW | V |  |  |  |  |  |  | NOT ON SW HP
MICHELLE | 2011-05-23 00:00:00 | 1023
MICHELLE | 2011-05-23 00:00:00 | 1028 | ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-23 00:00:00 | 1050 | ID CARD REQ AND ID # [NAME] | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-23 00:00:00 | 1157 | BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-23 00:00:00 | 1206 | SPEC BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-23 00:00:00 | 1223 | BENEFIT | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-23 00:00:00 | 1231 | MEDICAL EYE BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-23 00:00:00 | 1613 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-23 00:00:00 | 1616 | BENEFIT | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-23 00:00:00 | 1446 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-23 00:00:00 | 1616 | MEDICAL EYE BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-23 00:00:00 | 1620 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-23 00:00:00 | 723 | MEMBER HAS MULTIPLE ID CARDS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-23 00:00:00 | 1031 | APPEAL STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-23 00:00:00 | 1156 | [NAME] | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-24 00:00:00 | 827 | BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-24 00:00:00 | 910 | DENTAL COVERAGE | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-24 00:00:00 | 927 | CHEM DEP BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-24 00:00:00 | 959 | EOB/STMT QUESTIONS | SW | M | 0 | 10 | 25 | 25 | 15 | 75 | DOB NOT VERIFIED |  | F1305241704180001004.wav | 2011-05-31 00:00:00 | 1050
MICHELLE | 2011-05-24 00:00:00 | 1028 | CLM COB QUESTIONS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-24 00:00:00 | 1036 | MH CLAIM | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-24 00:00:00 | 1057 | WHO IS PRIMARY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-24 00:00:00 | 1122 | ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-24 00:00:00 | 1217 | OUT PT BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-24 00:00:00 | 946 | CORRECTED CLM | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-24 00:00:00 | 1052 | SPEC BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-24 00:00:00 | 1548 | KNEE BRACE | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-24 00:00:00 | 755 | PROVIDER REQUEESTING GROUP #-NON MBR | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-24 00:00:00 | 1002 | CHIRO BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-24 00:00:00 | 1331 | EOB REQUEST | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-25 00:00:00 | 745 | [NAME] | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-25 00:00:00 | 1047 | [NAME] | SW | M | 25 | 10 | 25 | 25 | 15 | 100 |  |  | F1305251751590001014.wav | 2011-05-25 00:00:00 | 1429
SHELLEY | 2011-05-25 00:00:00 | 1340 | [NAME] | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | TRANSFERRED TO [NAME]
MICHELLE | 2011-05-25 00:00:00 | 908 | ELIG AND BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-25 00:00:00 | 913 | CLM ON WEBSITE | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-25 00:00:00 | 924 | ELIG AND BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-25 00:00:00 | 952 | RCVD BILL FROM PROVIDER | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-25 00:00:00 | 958 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-25 00:00:00 | 1127 | PT BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-25 00:00:00 | 1133 | ELIG/ALT CARE BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-25 00:00:00 | 1226 | BENEFITS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-25 00:00:00 | 1050 | BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-25 00:00:00 | 1447 | COBRA | SW | V | 0 | 10 | 25 | 25 | 15 | 75 | NO RETURN PHONE # ASKED |  | F1305252149110001005.wav | 2011-05-25 00:00:00 | 828
OUTABONG | 2011-05-25 00:00:00 | 1652 | TB TEST/TETANUS FOR SCHOOL | SW | M | 25 | 10 | 25 | 0 | 15 | 75 | THIS IS NOT COVERED FOR SCHOOL |  | F1305252350150001005.wav | 2011-05-25 00:00:00 | 837
MICHELLE | 2011-05-26 00:00:00 | 821 | WEBSITE ISSUES | SW
MICHELLE | 2011-05-26 00:00:00 | 924 | STMT RCVD FROM PROVIDER | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-26 00:00:00 | 1028 |  |  |  |  |  |  |  |  |  | TRANS TO CUP LINE
MICHELLE | 2011-05-26 00:00:00 | 1620 | ELIG | HO | V | 25 | 10 | 25 | 25 | 15 | 100 | MBR WAS ON HO PLAN NOT SWHP
OUTABONG | 2011-05-26 00:00:00 | 1252 | SWHP OR HO PLAN | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-26 00:00:00 | 1355 | BENEFIT | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-26 00:00:00 | 1607 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-26 00:00:00 | 846 | CUP VS SWMC | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-26 00:00:00 | 1327 | BENEFITS FOR ULTRASOUND | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-27 00:00:00 | 828 | ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-27 00:00:00 | 903 | CLM QUESTIONS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-27 00:00:00 | 917 | COB QUESTIONS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-27 00:00:00 | 938 | BENEFIT AND ELIG | SW | V | 25 | 10 | 25 | 0 | 15 | 75 | WRONG FAX # GIVEN S/B 449-8949 OT 449-8881 FOR AUTH |  | F1305271646410001004.wav | 2011-05-31 00:00:00 | 1510
MICHELLE | 2011-05-27 00:00:00 | 1000 | BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-27 00:00:00 | 1007 | RX DEDUCTIBLE | SW | V | 0 | 0 | 0 | 0 | 15 | 15 | NO CSR &  NO PHONE VERIFIED |  | F1305271710540001004.wav | 2011-05-31 00:00:00 | 1520
MICHELLE | 2011-05-27 00:00:00 | 1039 | ELIG | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-27 00:00:00 | 1059 | CLM QUESTIONS | SW | M | 25 | 10 | 25 | 25
MICHELLE | 2011-05-27 00:00:00 | 1136 | CLM//EOB | SW | M | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-27 00:00:00 | 1143 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-27 00:00:00 | 1342 | CLM STATUS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-27 00:00:00 | 1400 | CLM DENIAL | HO | V |  |  |  |  |  |  | TRANS TO CUP LINE
MICHELLE | 2011-05-27 00:00:00 | 1408 | BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-27 00:00:00 | 1448 | PHARMACY QUESTIONS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-27 00:00:00 | 1504 | BENEFITS MULTI PTS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-27 00:00:00 | 1515 | BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
MICHELLE | 2011-05-27 00:00:00 | 1524 | BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-27 00:00:00 | 1000 | BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-27 00:00:00 | 1057 | EBEN WEBSITE | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-27 00:00:00 | 1241 | MRI AUTH STATUS | SW | M | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-31 00:00:00 | 950 | ELIG/BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-31 00:00:00 | 1440 | [NAME] BENEFITS | SW | V | 25 | 10 | 25 | 25 | 15 | 100
OUTABONG | 2011-05-31 00:00:00 | 428 | WANTED TO COME TO CUP OFFICE | SW | M | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-31 00:00:00 | 826 | DME BENEFITS/ELIGIBILITY | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-31 00:00:00 | 1345 | [NAME] | SW | V | 25 | 10 | 25 | 25 | 15 | 100
SHELLEY | 2011-05-31 00:00:00 | 1558 | REVIEW EOBS | SW | M | 25 | 10 | 25 | 25 | 15 | 100