Spreadsheet: 782017d1653690506-ongoing-custom-lookup-function-questions-daily-tickets-report-beta-
Sheet: CRM

 | 17302 | [NAME] and [NAME] are added as Outage POC and they want to receive BTV alerts | [NAME] | Shephard's Beach Resort | 16 Jul 2020 11:58 AM, Durga Yadiki | Normal |  | Unstarted | Details | Add Note
 | 17309 | Property wants down STB alerts to be sent everyday | [NAME] | Bungalows Key Largo | 13 Aug 2020 04:18 PM, Durga Yadiki | Normal |  | Unstarted | Details | Add Note
 | 17326 | Automated AP alerts | [NAME] | Lifespace Communities, Inc | 10 Sep 2020 11:36 AM, [NAME] | Normal |  | Unstarted | Details | Add Note
 | 17335 | IPMI Credentials | [NAME] | Hyatt Regency Bethesda | 8 Oct 2020 11:48 AM, [NAME] | Normal |  | Unstarted | Details | Add Note
 | 17339 | Web Power Switch and 65 are DOWN | [NAME] | Grandview at Las Vegas | 15 Oct 2020 06:43 PM, [NAME] | Normal | 2020-11-27 00:00:00 | Unstarted | Details | Add Note
 | 17418 | New GuestCast Installation | [NAME] | Executive [NAME] and Suites - Wichita Falls | 7 Aug 2021 07:53 AM, [NAME] | Normal | 2031-04-25 23:59:00 | In Progress | Details | Add Note
 | 17438 | Multiple APs are requested to be RMA'd and Cottage 55 is still having issues connecting to WIFI | [NAME] | [NAME] | 8 Sep 2021 06:25 AM, [NAME] | High | 2021-09-17 00:00:00 | In Progress | Details | Add Note
 | 17444 | IPMI and ESXi are Offline | [NAME] | Starlite Motor Lodge | 9 Sep 2021 03:34 PM, [NAME] | Normal |  | Unstarted | Details | Add Note
 | 17458 | Fusions are beeping | [NAME] | Loews Philadelphia Hotel | 15 Sep 2021 06:12 AM, [NAME] | Normal | 2021-09-16 00:00:00 | Unstarted | Details | Add Note
 | 17463 | APs down and need troubleshooting | [NAME] | Manhattan at Times Square Hotel | 21 Sep 2021 06:34 AM, [NAME] | High | 2021-09-21 00:00:00 | Unstarted | Details | Add Note
 | 17470 | Add SSID's Per Graduate's Standards | [NAME] | [NAME] | 28 Sep 2021 04:04 PM, [NAME] | Normal |  | Unstarted | Details | Add Note
 | 17473 | Many DSLAM ports or wiring may be bad or need to be repaired | [NAME] | [NAME] | 5 Oct 2021 06:35 AM, [NAME] Web | High | 2021-10-05 00:00:00 | Unstarted | Details | Add Note
 | 17537 | IPMI and ESXi interfaces down | [NAME] | [NAME] | 3 Feb 2022 10:49 AM, [NAME] | Normal | 2022-08-29 00:00:00 | Unstarted | Details | Add Note
 | 17557 | Network Controller C106 in Core Tower 28th Floor is DOWN | [NAME] | Westgate Las Vegas Resort | 3 Mar 2022 03:26 AM, [NAME] | Normal | 2022-03-05 00:00:00 | Unstarted | Details | Add Note
 | 17558 | Network Controller C106 in Core Tower 28th Floor is DOWN | [NAME] | Westgate Las Vegas Resort | 3 Mar 2022 03:29 AM, [NAME] | Normal | 2022-03-05 16:59:00 | Unstarted | Details | Add Note
 | 17559 | Westgate Las Vegas Resort Network Controller C106 in Core Tower 28th Floor is DOWN | [NAME] | Westgate Las Vegas Resort | 3 Mar 2022 03:32 AM, [NAME] | Normal | 2022-03-05 00:00:00 | Unstarted | Details | Add Note
 | 30488 | WIFI out on east side of building, specifically rooms 227 & 326, maybe more | [NAME] | [NAME] Suites | 15 Mar 2022 12:17 PM, Debbie Dobbe | High | 2022-03-25 00:00:00 | Unstarted | Details | Add Note
 | 66035 | Westgate Las Vegas Resort & Casino staying in Central Tower room 2809 | [NAME] | Westgate Las Vegas Resort | 30 Mar 2022 03:08 PM, [NAME] | Normal | 2022-03-31 00:00:00 | Unstarted | Details | Add Note
 | 66650 | Guest Complaints - Beyond TV | [NAME] | Ambassador [NAME] | 31 Mar 2022 11:01 AM, [NAME] | High | 2022-04-08 23:59:00 | In Progress | Details | Add Note
 | 66666 | The property is still having issues with the BTV/GuestCast interface, per [NAME]. | [NAME] | The Cadence Hotel | 18 Apr 2022 08:45 AM, Debbie Dobbe | Normal | 2022-04-22 23:59:00 | In Progress | Details | Add Note
 | 66669 | We got a notification that the Switch in Core Tower Switch 1 & Core switch 2 ,is down for the site. Could you please have someone to check the power status and cablings. Power cycling could help to get the device up and running. IP:- 192.168.3.3 & 192.168.3.4. | [NAME] | Westgate Las Vegas Resort | 19 Apr 2022 01:39 AM, [NAME] | High | 2022-04-19 00:00:00 | Unstarted | Details | Add Note
 | 66674 | Clients Not Able to get IP Addresses | [NAME] | [NAME] | 20 Apr 2022 11:26 AM, [NAME] | High | 2022-04-29 23:59:00 | In Progress | Details | Add Note
 | 66675 | Connectivity Issues / Event Room | [NAME] [NAME] | Chalet View Lodge | 20 Apr 2022 02:19 PM, [NAME] | Normal |  | In Progress | Details | Add Note
 | 66677 | Half of the APs are down. | [NAME] [NAME] | [NAME] | 20 Apr 2022 03:40 PM, [NAME] | High |  | In Progress | Details | Add Note
 | 66678 | Overdue Tech Visit Set-up Call | [NAME] | Country Inn & Suites Fairview Heights | 20 Apr 2022 04:40 PM, [NAME] | Normal | 2022-05-06 23:59:00 | In Progress | Details | Add Note
 | 66681 | Call Center Feedback | [NAME] [NAME] | Azure Palm Hot Springs | 21 Apr 2022 11:39 AM, [NAME] | Normal |  | In Progress | Details | Add Note
 | 66685 | Occasional Slow Speeds | [NAME] [NAME] | Country Inn & Suites by [NAME], [NAME], AL | 26 Apr 2022 10:05 AM, [NAME] | Normal |  | Unstarted | Details | Add Note
 | 66688 | Equipment Replacement Status | [NAME] [NAME] | Fox River Resort | 27 Apr 2022 12:06 PM, [NAME] | Normal |  | In Progress | Details | Add Note
 | 66691 | [NAME] | [NAME] | Delta Downs | 2 May 2022 08:39 AM, [NAME] | Normal |  | In Progress | Details | Add Note
 | 66695 | Westgate Las Vegas Resort Switch in Sports Book IDF is DOWN | [NAME] | Westgate Las Vegas Resort | 2 May 2022 10:35 PM, [NAME] | Normal | 2022-05-04 00:00:00 | Unstarted | Details | Add Note
 | 66696 | Westgate Las Vegas Resort Zone Director is DOWN | [NAME] | Westgate Las Vegas Resort | 3 May 2022 05:20 AM, [NAME] | High | 2022-05-03 00:00:00 | Unstarted | Details | Add Note
 | 66697 | Westgate Las Vegas Resort Network Controller C027 in Core Tower 28th Floor is DOWN | [NAME] | Westgate Las Vegas Resort | 5 May 2022 10:25 PM, [NAME] | Normal | 2022-05-06 00:00:00 | Unstarted | Details | Add Note
 | 66700 | hello [NAME], We got complaint from site from manager :- user from primrose building area affected. approx 8 user, observe primrose switch down . Please check the same. manager detail:- (702)966-4700 kentrone case number :- 71193 Regards, [NAME] | [NAME] | Grandview at Las Vegas | 7 May 2022 06:59 PM, [NAME] | High | 2022-05-10 00:00:00 | Unstarted | Details | Add Note
 | 66703 | I spoke to [NAME], the Network Admin. The client is done and preparing to replace their entire system with their own equipment. | [NAME] [NAME] | The Riverside Hotel | 10 May 2022 09:16 AM, Debbie Dobbe | High |  | In Progress | Details | Add Note
 | 66706 | CS call - spoke to Micah [NAME], Chief Engineer. They are having long term issues with APs going down and [NAME] going in and out. | [NAME] [NAME] | The Lumen Dallas | 11 May 2022 09:51 AM, Debbie Dobbe | High |  | Unstarted | Details | Add Note
 | 66707 | [NAME] in their Galleria 2 | [NAME] [NAME] | [NAME] | 11 May 2022 09:55 AM, [NAME] | Normal |  | Unstarted | Details | Add Note
 | 66709 | Guest Complaints Re: Spotty Connections - Slow Speeds | [NAME] [NAME] | [NAME] | 12 May 2022 03:31 AM, [NAME] | High |  | Unstarted | Details | Add Note
 | 66714 | Insufficient WIFI resulting in guests not being able to stream, conduct Zoom meetings, use software. Wants our help to fix it. | [NAME] [NAME] | Thesis Hotel Miami | 17 May 2022 07:20 AM, Debbie Dobbe | High |  | Unstarted | Details | Add Note
 | 66715 | [NAME] at All. | [NAME] [NAME] | Hotel Amarano | 18 May 2022 12:45 PM, [NAME] | Normal |  | In Progress | Details | Add Note
 | 66716 | Connectivity Issues - AP Issues - RV Park Issues - Log In Issues | [NAME] [NAME] | Hollywood Casino & Hotel Tunica | 19 May 2022 04:56 AM, [NAME] | High |  | Unstarted | Details | Add Note
 | 66719 | Conference Tool Bug - Disable/Enable Wi-Fi | [NAME] | Sea Island Resort | 20 May 2022 09:46 AM, [NAME] | Normal | 2022-05-27 00:00:00 | In Progress | Details | Add Note
 | 66720 | Conference Tool - Addig WAPs to existing conference | [NAME] | Sea Island Resort | 20 May 2022 09:48 AM, [NAME] | Normal | 2022-05-27 00:00:00 | Unstarted | Details | Add Note
 | 66721 | Conference Tool - Inability to change SSID for active conference | [NAME] | Sea Island Resort | 20 May 2022 09:50 AM, [NAME] | Normal | 2022-05-27 00:00:00 | Unstarted | Details | Add Note
 | 66722 | Conference Tool - Inability to extend expired conferences | [NAME] | Sea Island Resort | 20 May 2022 09:51 AM, [NAME] | Normal | 2022-05-27 00:00:00 | Unstarted | Details | Add Note
 | 66724 | They did not have a good result with GC and equipment is losing connection | [NAME] [NAME] | Comfort Inn & Suites Fruita | 23 May 2022 09:43 AM, [NAME] | High | 2022-05-27 00:00:00 | In Progress | Details | Add Note
 | 66725 | CS Call: I spoke with [NAME], IT Director. He said they are satisfied for the most part but there are 3 outstanding issues they are having and 2 of them need addressing quickly. He says [NAME] is aware of some of this but he feels he must be swamped as it's not been handled yet. | [NAME] [NAME] | The Caribe Royale | 24 May 2022 10:38 AM, Debbie Dobbe | High |  | Unstarted | Details | Add Note
 | 66726 | GuestCast Installation | Nate Thibault | [NAME], LLC DBA The Clifton Inn | 24 May 2022 11:55 AM, [NAME] | Normal | 2022-05-26 17:00:00 | Unstarted | Details | Add Note
 | 66728 | [NAME]. No wifi in rooms 303 & 304 | [NAME] [NAME] | Arcadian Hotel | 25 May 2022 11:56 AM, [NAME] | Normal |  | In Progress | Details | Add Note
 | 66729 | CS Call Response: [NAME] emailed me a response to my call yesteraday. Their BTV system is not functioning well. Various complaints (please see below). | [NAME] | [NAME] | 25 May 2022 01:28 PM, Debbie Dobbe | High | 2022-06-03 23:59:00 | Unstarted | Details | Add Note
 | 66730 | Quote request to Integrate PMS with [NAME] | [NAME] | Hotel Mela | 25 May 2022 02:16 PM, [NAME] | Normal | 2022-05-30 00:00:00 | Unstarted | Details | Add Note
 | 66732 | Long Delays with Network Changes. IT Jorge is working with [NAME], but it seems like he is buried. | [NAME] [NAME] | La Playa Golf & Beach Resort | 26 May 2022 11:00 AM, [NAME] | High |  | Unstarted | Details | Add Note
 | 66733 | Setup IPMI, Update Fusion to latest build, and Test Networking Bug | [NAME] | Shutters on the Beach | 26 May 2022 05:17 PM, [NAME] | High | 2022-06-10 17:00:00 | Unstarted | Details | Add Note
 | 66734 | FUSION upgrade requested | [NAME] | Allegany County Government | 27 May 2022 08:30 AM, [NAME] | High | 2022-06-10 23:59:00 | Unstarted | Details | Add Note