Spreadsheet: 92251d1291873599-automatically-adjusting-a-formula-for-new-data-dashboard12810
Sheet: SLA

Priority | 5/10-5/16 | 5/17-5/23 | 5/24-5/30* | 5/31-6/6 | 6/7-6/13 | 6/14-6/20 | 6/21-6/27 | 6/28-7/4* | 7/5-7/11 | 7/12-7/18 | 7/19-7/25 | 7/26-8/1 | 8/2-8/8 | 8/9-8/15 | 8/16-8/22 | 8/23-8/29 | 8/30-9/5 | 9/6-9/12 | 9/13-9/19 | 9/20-9/26 | 9/27-10/3 | 10/4-10/10 | 10/11-10/17 | 10/18-10/24 | 10/25-10/31 | 11/1-11/07 | 11/08-11/14 | 11/15-11/21 | 11/22-11/28* | 11/29-12/5 | 12/6-12/12 | 12/13-12/19 | 12/20-12/26* | 12/27-1/02* | 01/03-01/09 | 01/10-01/16 | 01/17-01/23 | 1/24-1/30 | 01/31-02/06 | 02/07-02/13** | 02/14-02/20* | 02/21-02/27 | 02/28-03/06 | 03/07-03-13 | 03/14-03/20 | 03/21-03/27 | 03/28-04-03 | 04/04-04/10 | 04/11-04/17 | 04/18-04/24 | 04/25-05/01 | 05/02-05/08 | 05/09-05/15 | 05/16-05/22 | 05/23-05/29 | 05/30-06/05* | 06/06-06/12 | 06/13-06/19 | 06/20-06/26 | 06-27-07/03 | 07/04-07/10* | 07/11-07/17 | 07/18-07/24 | 07/25-07/31 | 08/01-08/07 | 08/08-08/14 | 08/15-08/21 | 08/22-08/28 | 08/29-09/04 | 09/05-09/11* | 09/12-09/18 | 09/19-09/25 | 09/26-10/02 | 10/03-10/09 | 10/10-10/16* | 10/17-10/23 | 10/24-10/30 | 10/31-11/06 | 11/07-11/13* | 11/14-11/20 | 11/21-11/27* | 11/28-12/04
P1 | 0.9813 | 0.9827 | 0.9855 | 0.9765 | 0.9943 | 0.9862 | 1 | 1 | 1 | 1 | 1 | 0.9818 | 1 | 0.9938 | 0.9945 | 1 | 1 | 1 | 0.9924 | 0.9933 | 1 | 0.9871 | 0.9943000000000001 | 0.9948 | 1 | 1 | 1 | 0.9956 | 1 | 0.9903 | 1 | 1 | 1 | 1 | 1 | 0.9945999999999999 | 1 | 1 | 0.9959 | 0.9865999999999999 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 0.9897 | 0.9957 | 1 | 1 | 1 | 1 | 0.9939 | 1 | 0.9954000000000001 | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.9189 | 0.9342 | 0.9265 | 0.9778 | 0.9882 | 0.9732999999999999 | 0.9517 | 0.9573999999999999 | 0.9833 | 0.9806
P2 | 0.9922 | 1 | 0.9945 | 1 | 1 | 0.9856 | 1 | 1 | 1 | 1 | 0.9931 | 1 | 1 | 0.9972 | 0.9947 | 0.9976 | 1 | 1 | 1 | 1 | 1 | 1 | 0.9887999999999999 | 1 | 0.997 | 1 | 0.9967 | 0.9976 | 1 | 1 | 0.9974 | 0.9974 | 1 | 1 | 0.9976 | 0.9981 | 0.9973000000000001 | 0.9974 | 1 | 0.9884 | 0.9963 | 0.9945 | 1 | 1 | 1 | 1 | 0.996 | 0.9958 | 1 | 0.9904999999999999 | 0.9976999999999999 | 1 | 1 | 1 | 1 | 1 | 0.9964 | 0.9931 | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.9638 | 0.9555 | 0.9793 | 0.9819 | 0.9767 | 0.9519 | 0.9763 | 0.9826 | 0.958 | 0.9447
P3 | 0.9909 | 1 | 1 | 0.9915 | 1 | 0.9932 | 1 | 1 | 1 | 0.9859 | 0.9846 | 1 | 0.987 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 0.9833 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 0.9762000000000001 | 1 | 1 | 0.9634 | 1 | 0.9942 | 0.9967 | 1 | 1 | 0.9926 | 1 | 1 |  |  |  |  |  |  |  |  |  |  |  |  |  | 0.902 | 0.8427 | 0.8158 | 0.8448 | 0.9538 | 0.8 | 0.9431 | 0.9375 | 0.8286 | 0.9206
P7 | 1 | 1 | 1 | 1 | 0.8889 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 0.875 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 0.6667000000000001 | 1 | 1 | 0.8 | 1 | 0.6667000000000001 | 1 | 0.9 |  |  |  |  |  |  |  |  |  |  |  |  |  | 1 | 1 | 1 | 0.6667000000000001 | 0.8 | 1 | 0.8332999999999999 | 0.8 | 0.6667000000000001 | 1
No Ext |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | No Extensions |  |  |  |  | 0.955 | 0.9385 | 0.9439 | 0.9377 | 0.9431 | 0.9488 | 0.8816 | 0.9645 | 0.951 | 0.9275 | 0.9599 | 0.9382 | 0.9598 | 0.9328 | 0.9446 | 0.8592 | 0.8981 | 0.9309 | 0.9206 | 0.8913 | 0.9387 | 0.9165 | 0.9363 | 0.9289 | 0.9439 | 0.9635 | 0.9744 | 0.9358 | 0.9628 | 0.9668 | 0.9555 | 0.9535
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | OUTSTANDING: At least 97.39% of all trouble tickets closed on or before due date.
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | EXCELLENT: At least 95.89% of all trouble tickets closed on or before due date.
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | GOOD: At least 92.93% of all call trouble tickets closed on or before due date.
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | [NAME]: At least 91.45% of all call trouble tickets closed on or before due date.
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | UNACCEPTABLE:   Less than 91.45% of all call trouble tickets closed on or before due date