Spreadsheet: 09f67a93-2fcf-4da2-a625-75dc6f8f6c21
Sheet: Sheet1

Corporate Performance Monitoring 2010/11 Quarter 3 - April to December 2010 | Unnamed: 1 | Unnamed: 2 | Unnamed: 3 | Unnamed: 4 | Unnamed: 5 | Unnamed: 6 | Unnamed: 7 | Unnamed: 8 | Unnamed: 9 | Unnamed: 10 | Unnamed: 11 | Unnamed: 12 | Unnamed: 13
KEY: |  | Star -  Target exceeded/ahead of schedule          Circle - On track            Circle with exclamation - Off target/within tolerance           Triangle - Target missed           '-' no status
Outcome | Lead Directorate | Portfolio | CP Ref No: | Description | Aim | Baseline | Result at 31/03/2009 | Result at previous period | 2010/11 Q3 (December) Result | 2010/11 Q3  (December) Target | 2010/11 EOY (March 2011) Target | Status | What is being by done by [NAME]?
SE | CE | PPC | CP08 SE 1.4c | Percentage of consumers who feel confident when buying goods or services in the City | Bigger is Better |  |  |  | 95.4 | 93.4 | 93.4 | l
SE | DEV | T&R | CPM10 SE 1.8a | [NAME] approval to publish the Emerging Core Strategy that will set the vision and framework for sustainable growth and development in Birmingham over the next 20 years: Cabinet Approval sought | Bigger is Better |  |  |  | Achieved on [NAME] | Achieved on [NAME] | December 2010 | l | • Target achieved. The report was presented to Cabinet on 8 November 2010, and the recommendations agreed.
SE | DEV | L | CPM10 SE 1.7a | Creation of a transformed New Street Station Gateway to drive the regeneration of Birmingham: Complete the demolition of Stephenson Tower. | Achieved on [NAME] |  |  |  | Currently on [NAME] | Currently on [NAME] | March 2011 | l | • On target. Demolition works are progressing.
SE | DEV | L | CPM10 SE 1.8b | Big City Plan: Cabinet adoption of a strategic masterplan for the City Centre  for the next 30 years. | Achieved on [NAME] |  |  |  | Currently on [NAME] | Currently on [NAME] | March 2011 | l | • On target for March 2011 Cabinet adoption of  the Big City Plan.
SE | DEV | T&R | NI151 | Overall employment rate: Maintain a 10.5 percentage points gap with the regional average employment rate | Plan is best |  |  |  | 7.9 | 9.4 | Maintain 9.4 percentage points gap with WM average | « | • This indicator is on target.  At 7.9 percentage points, the employment gap between the city and the region is 1.5 percentage points narrower than the end of year target of a 9.4 percentage point gap, so we are performing better than target.  Note that the denominators used to calculate the rates have been changed since the target was set, so the original negotiated target of 10.5 percentage points is now 9.4 percentage points.
SE | DEV | T&R | NI153 | Working age people claiming out of work benefit in the worst performing neighbourhoods.  Achieve a rate of +0.1 percentage points better than the West Midlands regional average | Smaller is Better |  |  |  | 0.9 | 0.1 | Plus 0.1  percentage points  with WM average | « | • This indicator is on target.   The worklessness rate in the worst Super Output Areas (SAO) in the city is lower than that of the worst SOAs in the region by 0.9 percentage points. The target is for a 0.1 percentage point gap, so we are performing better than target. Note that the denominators used to calculate the rates have been changed since the target was set, so the original negotiated target of 10.5 percentage points is now 9.4 percentage points.
SE | DEV | T&R | CP10 SE 1.5a | Number of businesses supported through the recovery period by the Birmingham Business Support Package | Plan is best |  |  |  | 533 | 372 | 410 | « | • The programme is progressing well, and is delivering tangible support  to Birmingham businesses.
SE | DEV | T&R | CP10 SE 1.6a | Graduates supported to move into self employment and establish new businesses | Plan is best |  |  |  | 205 | 160 | 218 | « | • The programme is progressing well. The total for 2010/11 to date is 205. Added to the first year's total of 147, this 2 year programme has supported  352 graduates to move into self employment and establish new businesses.
SE | DEV | DL | CPM10 SE 1.4a | Complete the Eastside Combined Heat & Power Scheme: Phase 1 Children's Hospital receiving heat and obtaining carbon savings | Achieved on [NAME] |  |  |  | Achieved ahead of schedule | 100 | March 2011 | « | • Achieved ahead of target The target set for 2010/11 has been achieved. The scheme is now being extended to include the student accommodation next to Lancaster Circus.  This connection is due to take place in August 2011.
SE | DEV | DL | NI185 | Carbon Dioxide (CO2) reductions from Local Authority operations (from the 1990 baseline position) | Bigger is Better |  |  |  | Not available | 30 | 30 | - | • A new corporate Carbon Management Board has now been established to complement the Cabinet Committee (Climate Change and Sustainability) - this Board will meet for the first time during the period January - March 2011. The Board will help ensure suitable corporate monitoring processes are established. This National Indicator is not currently being monitored by Government. However it is expected that a similar measure (subject to review) will be included in the Government's proposed Single Data List, which is currently out for consultation with Local Authorities.
SE | DEV | DL | [NAME] | Planning do adapt to Climate change | Plan is best |  |  |  | 2 | 2 | 3 | l | • A Climate Change Project Officer has been appointed  to help ensure the Birmingham Climate Change Adaptation Action Plan is drafted by the end of March 2011 - to achieve (the former) Level 3. This National Indicator is now currently not  expected to be monitored by Government, as it has not been included in the draft Single Data List, which is currently out for consultation with Local Authorities.
SE | CYP&F | CYP&F | [NAME] | Achievement of 5 or more A*-C grades at GCSE or equivalent including English and Maths | Bigger is Better |  |  |  | 54.9 | 51 | 51 | « | • This is a final figure. It is a large improvement on the 2009 figure (47.5%) and exceeds the ambitious target set by Birmingham's schools (51%). The figure is above the average for the core city and statistical neighbour authorities.
SE | CYP&F | CYP&F | NI117 | Percentage of 16 to 18 year olds who are not in education, employment or training (NEET) (LAA indicator) | Smaller is Better |  |  |  | 7.27 | 7 | 7 | l! | • The Not in Employment, Education or Training figure for the end of December was 7.27%. The final figure will be based on the average over November to January.  7.27% is an exceptional achievement given the current economic climate.
SE | CYP&F | CYP&F | [NAME] | Reduce the number of schools where less than 55% of pupils achieve Level 4 or above in both English and maths at the end of Key Stage 2 | Smaller is Better |  |  |  | - | 17 | 17 | - | There has been a decrease in the number of Birmingham schools below the floor target from 55 in 2009 to 25 in 2010. This is a reduction of 30 schools.  However, this year 152 schools took industrial action and did not administer the tests so the 25 schools which did not meet the target are out of the 142 schools which took part in 2010. For a more accurate comparison between 2009 and 2010, we looked at the same 142 schools in 2009 and the 55 figure of not meeting the target reduced to 38. A more accurate view is that we reduced the number of schools failing to meet the target between 2009 and 2010 by 13 schools (38 minus 25).
SE | DEV | T&R | NI167 | Congestion - minimise the impact of increased traffic on journey times: The average journey time per  mile on major routes during the morning peak. | Smaller is Better |  |  |  | Result expected February 2011 | 4.04 | 4 minutes and 4 seconds | - | The Department for transport provides a full update of this indicator once a year and figures will be published by the [NAME] in February 2011.
SE | DEV | T&R | CPM10 SE 1.5b | Development of a BID for [NAME], together with the wider support of the area. | Achieved on [NAME] |  |  |  | Achieved ahead of schedule | Achieved ahead of schedule | March 2011 | « | • Achieved ahead of target. A successful ballot of businesses was achieved in November - positive by number 82%, positive by Rateable Value 85%, turnout 43%. The Southside BID will be operational from 1st April 2011 for a five year term. With an annual budget of at least £350,000 (£1.75 million over the BID term), the BID will be delivering additional projects and services to improve the street scene, marketing and promotion and business support. The BID will also be actively involved in taking forward the aspirations of the Big City Plan as Southside stands to benefit greatly from the New Street Gateway, the relocation of the Wholesale Markets and the Southern Gateway - an Area of Transformation.
SE | DEV | T&R | CPM10 SE 1.8c | Local Centres: Completion of public realm enhancement works at Erdington, [NAME] and other locations. | Achieved on [NAME] |  |  |  | Currently on [NAME] | Currently on [NAME] | March 2011 | l | • On target. The [NAME] scheme is on site with an anticipated March 2011 completion date. [NAME] street furniture installation Phase 1 has completed. Phase 2 - pedestrianisation work proposals  are being revisited for implementation later in the year.
SE | DEV | T&R | CPM10 SE 1.7b | Support extension of Metro through the city centre by progressing agreement with [NAME] on the complementary works. | Achieved on [NAME] |  |  |  | Currently on [NAME] | Currently on [NAME] | March 2011 | l | • The approval to proceed to tender is expected in January 2011.
SE | DEV | T&R | CPM10 SE 1.8d | Longbridge; Gain Cabinet approval to Local Authority Memorandum of Understanding | Achieved on [NAME] |  |  |  | Achieved on [NAME] | Achieved on [NAME] | September 2010 | l | • Completed on target. The report to accept proposed Memorandum of Understanding was agreed by Cabinet on 18 October 2010.
SE | DEV | T&R | CPM10 SE 1.8e | Longbridge; Commence pre-application negotiations for the "Town Centre" | Achieved on [NAME] |  |  |  | Currently on [NAME] | Currently on [NAME] | September 2010 | l | • Target achieved, Planning Application submitted in February 2011.
SE | DEV | T&R | CPM10 SE 1.8f | Longbridge; Complete pre-application negotiations for the MyPlace Youth Centre | Achieved on [NAME] |  |  |  | Currently on [NAME] | Currently on [NAME] | December 2010 | l | • Achieved on  target. A Planning Application was submitted.
SE | DEV | T&R | CPM10 SE 1.8g | Progress Statutory Planning Work for Aston, Newtown & Lozells; Gain Council approval to [NAME] | Achieved on [NAME] |  |  |  | Achieved on [NAME] | Achieved on [NAME] | January 2011 | l | • Achieved on target. The Plan was approved by Full Council at the January 2011 meeting.
SE | DEV | T&R | CPM10 SE 1.8h | Progress Statutory Planning Work for Bordesley Park: Complete stakeholder options consultation | Achieved on [NAME] |  |  |  | Currently on [NAME] | Achieved on [NAME] | December 2010 | l | • On target. Draft Issues and Options report prepared. The Bordesley Park newsletter (associated with the stakeholder consultation) was drafted in January and distributed in February.
SE | DEV | T&R | CPM10 SE 1.5c | Looking beyond our boundaries: promote and protect Birmingham's relative position in its wider hinterland through co-operation, collaborative working and leadership; Submission to Government on proposals for a new Local Enterprise Partnership (LEP). | Achieved on [NAME] |  |  |  | Achieved on [NAME] | Achieved on [NAME] | September 2010 | l | • The Government has approved our LEP, which now covers Birmingham, Solihull, Lichfield, Tamworth, East Staffordshire, Cannock and Bromsgrove, and may soon also include [NAME] and Wyre Forest. A Shadow Board has been appointed, and has met twice. Its most immediate priority is to submit a package of bids for the Regional Growth Fund by the deadline of 21 January
SSCG | CE | LC | CP08 SSCG 2.5b | Percentage of Private Hire vehicles and drivers that comply fully with licensing conditions | Bigger is Better |  |  |  | 70.9 | 71.3 | 71.3 | l | • An article is being placed in the Newsletter that is sent to all Licensed drivers - this will detail the dip in performance and details of what the most frequent failings are. It will reinforce the requirement to be compliant and the sanctions should vehicles or drivers be found to be in breach of licensing conditions.
SSCG | A&C | A&C | CP09 SSCG 2.6a | Compliance with targets for completion of safeguarding referrals - Percentage  completed within 24 hours | Bigger is Better |  |  |  | 95.9 | 95 | 95.9 | l | • Performance to the end of December stands at 95.9% which is just above the target set of 95%. Performance updates are run twice a month and lists of those cases that are outside of timescales are provided if requested to operational teams to double check. Team managers are able to run reports daily showing the lists of cases that are open to the team.
SSCG | A&C | A&C | CP09 SSCG 2.6b | Compliance with targets for completion of safeguarding assessments - Percentage completed within 28 days of referral | Bigger is Better |  |  |  | 72.4 | 80 | 80 | p | • Performance to the end of December stands at 72.4% which is just over seven percent below the target set of 80%. All service areas are hitting target with the exception of Learning Disabilities who are currently addressing this issue by adopting the tracker system as used in Physical Disabilities, cleansing and checking all out of timescale cases and correcting where necessary along with identifying trends and problems to be used in workshops scheduled for March.  Within Mental Health the access to CareFirst is creating some issues and they are cross checking manual spreadsheet logs to ensure performance is accurate and to identify areas where improvements can be made. Performance updates are run twice a month and lists of those cases that are outside of timescales are provided if requested to operational teams to double check. Team managers are able to run reports daily showing the lists of cases that are open to the team.
SSCG | A&C | A&C | CP09 SSCG 2.6c | Compliance with targets for completion of safeguarding case conferences - Percentage  completed within 38 days of referral | Bigger is Better |  |  |  | 60.7 | 80 | 80 | p | • Performance to the end of December stands at 60.7% which is some way below the target set of 80%, however monthly performance achieved 76.2% which is the highest performance this year. The Learning Disability service report capacity issues, they are currently prioritising cases to ensure the most urgent cases are dealt with in a timely fashion. Within Mental Health the access to CareFirst is creating some issues and they are cross checking manual spreadsheet logs to ensure performance is accurate and to identify areas where improvements can be made. Performance updates are run twice a month and lists of those cases that are outside of timescales are provided if requested to operational teams to double check. Team managers are able to run reports daily showing the lists of cases that are open to the team.
SSCG | A&C | A&C | CP10 SSCG 2.1a | Complete safeguarding case file audits equivalent to 25% of safeguarding alerts by March 2011 | Bigger is Better |  |  |  | 20.6 | 25 | 25 | p | To the end of December 321 case file audits have been completed, this equates to audits equivalent to 20.6% of safeguarding alerts. There has been a slight decline of 1.7% in the performance of this indicator for this reporting period.  This is due to the impact the Adults and Communities restructure continues to have on the numbers of audits completed.
SSCG | A&C | A&C | CPM10 SSCG 2.1b | Produce quarterly reports to Directorate Management Team showing the outcomes from the safeguarding audits. | Achieved on [NAME] |  |  |  | Currently on [NAME] | Currently on [NAME] | March 2011 | l | Activity report to scrutiny in December 2010.  Further reports to Birmingham Safeguarding Adults Board (BSAB) in February 2011 and Directorate Management Team (DMT) in March 2011.
SSCG | A&C | A&C | CPM10 SSCG 2.1c | Remodel the employment pathway between Adults & Communities and the Development directorate by December 2010 | Achieved on [NAME] |  |  |  | Not on Schedule | Achieved on [NAME] | December 2010 | p | Changes in Development Directorate have led to the withdrawal of a project manager and delayed the delivery of this objective.  This project is under review at present.
SSCG | A&C | A&C | CP10 SSCG 2.1d | 5% of learning disability clients known to us to be in employment. (Focus of the monitoring for this should be between December 2010 and March 2011 - once the work around the pathway has time to impact) | Plan is best |  |  |  | 2.7 | 5 | 5 | p | • The result has improved significantly between August (0.5%) and December (2.7%) due to collaborative improvement work between the Learning Disability (LD) Service, Disability Employment Solutions (DES) and Business Information Unit (BIU). DES confirmed the employment status of 100 clients they have helped.  These have been matched to CareFirst of which there were 60 clients who were not currently known to the LD service.  These Clients have been offered a contact assessment and so far 20 have been completed and entered.   If these are all completed there is potential to achieve at least 4% in this indicator.  (Based on the 2009/10 denominator).
SSCG | CE | LC | CP08 SSCG 2.5a | Percentage of Hackney Carriage vehicles and drivers that comply fully with licensing conditions | Bigger is Better |  |  |  | 86.8 | 91.6 | 91.6 | p | An article is being placed in the Newsletter that is sent to all Licensed drivers - this will detail the dip in performance and details of what the most frequent failings are. It will reinforce the requirement to be compliant and the sanctions should vehicles or drivers be found to be in breach of licensing conditions. All Hackney Carriage vehicles are to be inspected as part of the annual sealing of their meters to be completed before the end of March.
SSCG | CE | E&HR | NI035 | Building resilience to violent extremism (LAA) | Bigger is Better |  |  |  | Result expected March 2011 | 4 | 4 | - | Project delivery ongoing, with many projects reaching conclusion.  Plan drafted as to how outcomes and activities can be incorporated into current Community Cohesion action plan pending Government review of Prevent agenda.  Six month review of NI 35 data completed in November.
SSCG | ENV & CUL | T&R | NI191 | Residual household waste per household (household = each property shown on the Council Tax valuation list) | Smaller is Better |  |  |  | 498.22 | 568 | 727 | « | • This is the final result for quarter 3.  We are currently on track to achieve this target.
SSCG | ENV & CUL | T&R | NI192 | Percentage of household waste sent for reuse, recycling and composting | Bigger is Better |  |  |  | 33.15 | 33 | 33 | l | This is the final result for Quarter 3.  We are currently on track to achieve this target, however there are reduced recycling figures during the winter months due to seasonal fluctuations including the temporary withdrawal of green waste collections.
SSCG | ENV & CUL | T&R | NI193 | Percentage of municipal waste land filled | Smaller is Better |  |  |  | 7.88 | 12 | 12 | « | This is the final result for Quarter 3.  We are currently exceeding target for this indicator.
SSCG | ENV & CUL | T&R | [NAME] | Percentage of relevant land and highways with unacceptable levels of litter | Smaller is Better |  |  |  | 1.83 | 3.5 | 3.5 | « | We are currently on track to achieve this target. Geographical ward based team working continues to meet street cleanliness standards.
SSCG | ENV & CUL | T&R | NI195b | Percentage of relevant land and highways with unacceptable levels of detritus | Smaller is Better |  |  |  | 7.14 | 8.65 | 8.55 | « | We are currently on track to achieve this target. Geographical ward based team working continues to show street cleanliness improvements for detritus. Extra service hit squads are continuing to operate throughout the city to deep cleanse hard to reach areas that cause cleansing problems.
SSCG | ENV & CUL | T&R | NI195c | Percentage of relevant land and highways with unacceptable levels of graffiti | Smaller is Better |  |  |  | 4.58 | 9 | 9 | « | We are currently on track to achieve this target.  2010 funding to support the Anti-Graffiti Strategy has now been secured, this supports more enforcement, more prevention and more cleansing. This work is continuing to be project managed by Regulatory Services with the cleansing work being done by the extra graffiti cleansing crews that were recruited last year.
SSCG | ENV & CUL | T&R | CP10 SSCG 2.8b | Percentage of people expressing satisfaction with fortnightly collection of recyclable materials | Bigger is Better |  |  |  | Not available | 75 | 75 | - | The result for this indicator will be obtained via the Birmingham Opinion Survey.
SSCG | ENV & CUL | T&R | CP10 SSCG 2.8a | Percentage of people expressing satisfaction with weekly collection of household waste | Bigger is Better |  |  |  | Not available | 80 | 80 | - | The result for this indicator will be obtained via the Birmingham Opinion Survey.
SSCG | CYP&F | CYP&F | CP10 SSCG 2.1e | Caseload of children per qualified social worker | Smaller is Better |  |  |  | 26.2 | 18 | 18 | p | The target 18 has not been achieved for all teams as an aggregate. However, caseloads of children in care in care management teams who include the most vulnerable children with CP plans and are in care are at an average of less than 18 per Qualified Social Worker (QSW).  The aggregate caseload number includes services such as: Care Leavers - this includes a significant number of young people who are receiving support post 18. Including these cases is a statutory requirement although many of this group do not wish or require social work support. City Wide Disability team - this group includes a large number of children who are allocated to QSW's but only require intermittent support with practical issues such as arranging respite support. Unaccompanied [NAME] - all of these children who are under 18 are allocated to a QSW. However, many are older adolescents with lower support needs and are allocated currently to Social Worker Assistant's.  The average allocation of cases to a QSW in a frontline SW team (duty/assessment and care management) is approximately 22 cases.  Average caseloads have increased slightly in the last quarter due to an increase in demand.  Adverse publicity and serious case reviews initiated recently has increased awareness of safeguarding needs of  children leading to a greater referral rate.
SSCG | CYP&F | CYP&F | NI045 | Young offenders engagement in suitable education, employment or training | Bigger is Better |  |  |  | Result expected February 2011 | 82.4 | 82.4 | - | • Performance for 1st October to 31st December 2010 not available until late February 2011.
SSCG | HOU | LS&CS | CP10 SSCG 2.3a | Percentage of residents who feel safe during the day | Bigger is Better |  |  |  | 93.3 | 94 | 94 | l | • The October to December period results show an improvement from 86% to 93.3% which is also backed up by the police's Feeling the Difference survey which showed an increase during this period after reduction in the period of July to September. This improvement in some ways can be put down to the interventions that were put in place after the July to September period poor performance. These Partnership interventions have tended to be high visibility and targeted in the hotspot locations. December 2010 recorded the lowest ever monthly total for recorded crime which is when the partnership ran Operation Storm.
SSCG | DEV | T&R | NI047 | Percentage reduction in the rolling three year average for the number of people killed/seriously injured in road traffic accidents | Bigger is Better |  |  |  | 6.69 | 3.58 | 3.58 | « | • On track to meet the end of year target. This indicator is based on the percentage change from one year to the next based on the three year rolling average.  This is a provisional figure at this stage. The latest estimated results are based upon the period January to September 2008-2010.
BH | A&C | A&C | CPM10 BH 3.3a | Produce joint commissioning strategies for Learning Disabilities and Mental Health | Achieved on [NAME] |  |  |  | Achieved on [NAME] | Achieved on [NAME] | October 2010 | l | The consultation on the draft learning disabilities and mental health joint commissioning strategies was completed by mid December 2010.  The initial findings from the consultation were reported to the Integrated Commissioning Board in January.  A fully costed strategy will be presented to the Board in March 2011.
BH | A&C | A&C | [NAME] | Delayed transfers of care - per 100,000 population aged 18+ | Smaller is Better |  |  |  | 19.7 | 10.2 | 10.2 | p | The year to date performance to December 2010 was 19.7 average delays per head of population, which is significantly higher than the target of 10.2 delays.   The month of December experienced a sizeable increase in delays compared to November.  Over the Christmas period there were a high number of admissions which has now impacted on the discharges with higher numbers of beds being opened to cope with the surge, (an extra 100 Beds open in University Hospital Birmingham alone).  This has led to a higher volume of patients requiring assessment and processing of care packages.  The new CareFirst 6 processes take longer than before therefore work is now underway to streamline the process. Enablement and winter pressure funds are being used to boost assessment capacity for Social workers and Social work assistants in regards to carrying out screening of Section 5 patients to ascertain whether a full assessment is required. Initial reports for January show that delays are continuing to rise.
BH | CYP&F | CYP&F | NI056i | Percentage of children in Year 6 who are obese, as shown by the National Child Measurement Programme (NCMP) | Smaller is Better |  |  |  | Result expected November 2011 | 21.7 | 21.7 | - | • Performance data against this indicator is gathered from the Department of Health and is not yet available. 2009/10 data will not be available until November 2011 at the earliest.
BH | CYP&F | CYP&F | NI112 | Under 18 conception rate per 1,000 15-17 year olds | Smaller is Better |  |  |  | Result expected March 2011 | 49.44 | 49.44 (969 actual) | - | 2009 conception rate from the Office of National Statistics (ONS) to be available for reporting in March 2011.  The Targeted Prevention Team is currently working in priority schools across the city; a risk assessment tool is used to identify young people at risk of unsafe sex and teenage pregnancy. The team is providing one to one support to high risk young people; the project is having a positive impact
BH | CYP&F | CYP&F | NI057 | Children and young people's participation in high quality physical education and sports | Bigger is Better |  |  |  | 83 | 83 | 83 | l | • There is no change in the data as it is collected annually.  This was reported in the last quarter.
BH | ENV & CUL | LS&C | NI008 | Adults participation in sport and active recreation | Bigger is Better |  |  |  | 19.5 | 20.2 | 20.2 | l | The latest results obtained in December showed performance had held at 19.5%. This figure is the final end of year figure. The city wide Be Active scheme continues to contribute significantly to this indicator. To contribute to achieving the 3 year target for this indicator by March 2011 the service needs to have 23,000 new Leisure Card holders participating in regular exercise 3x30mins per week. Since the city wide launch of Be Active in September 2009 100,000 'new' customers have signed up to the scheme in addition to the existing 56,000 people who were already on the scheme. An independent evaluation on the benefits of the scheme is presently being undertaken by Birmingham University.  The analysis will be available around March 2011..
EHQL | A&C | A&C | NI130 | Social care clients receiving self directed support (direct payments and individual budgets) per 100,000 population | Bigger is Better |  |  |  | 30.9 | 30 | 30 | l | Following agreement in DMT this indicator is now being monitored against the Putting People First target of 30%.  As of the end of Quarter 3, this target has been reached, with 30.9%.  Please note that the indicator is calculated using the 2009/10 denominator as we are unable to calculate the denominator in year.
EHQL | A&C | A&C | NI135 | Carers receiving needs assessment or review and a specific carer's service, or advice & information | Bigger is Better |  |  |  | 31.9 | 34.7 | 46.3 | p | • The indicator stood at 31.9% at the end of December against a profile target of 34.7%. The majority of teams are now using CareFirst 6 to record carers events and services.  There have been problems with the extraction of this information. The reports contain a number of discrepancies such as service users whose Resources Allocation System (RAS) suggests there is a carer but no relationship has been set up, service users who have a relationship created that suggest they care for a carer and people who have nothing in the RAS to suggest the existence of a carer but there is a carer relationship in place. These issues are to be investigated further with operational teams.  If these can be overcome it may still be possible to achieve the target. Please note that the indicator is calculated using the 2009/10 denominator as we are unable to calculate the denominator in year.
EHQL | DEV | L | CPM10 EHQL 4.10a | Library of Birmingham; Construction of new City Library fit for the 21st century; Masonry wall completed to Ground Floor level | Achieved on [NAME] |  |  |  | Currently on [NAME] | Currently on [NAME] | March 2011 | l | • On target for 2013 opening. Central service core up to 9 storeys.
EHQL | CE | PPC | CP08 EHQL 4.1aiii | Percentage delivery of the planned Environmental Protection inspections of trade premises | Bigger is Better |  |  |  | 102 | 100 | 100 | l
EHQL | CE | PPC | CP08 EHQL 4.1ai | Percentage delivery of the planned Food inspections of trade premises | Bigger is Better |  |  |  | 82.4 | 100 | 100 | p | • We are aware that the food programme is behind target but have a recovery strategy in place to ensure that the programme will be completed by the end of March 2011.  The shortfall has occurred owing to the recent restructure of Regulatory Services and the resulting reduction in officer numbers.  The reorganisation of officers into different teams as part of the new operating model has inevitably resulted in difficulties in maintaining the programme, balanced against other essential work such as requests for assistance.  Officers are now working to make up the backlog of inspections required for the programme and this is being monitored on a weekly basis'.
EHQL | CE | PPC | CP08 EHQL 4.1aii | Percentage delivery of the planned Health & Safety inspections of trade premises | Bigger is Better |  |  |  | 72.3 | 100 | 100 | p | • We are aware that the Health and Safety programme is behind target but have a recovery strategy in place to ensure that the programme will be completed by the end of March 2011.  The shortfall has occurred owing to the recent restructure of Regulatory Services and the resulting reduction in officer numbers.  The reorganisation of officers into different teams as part of the new operating model has inevitably resulted in difficulties in maintaining the programme, balanced against other essential work such as requests for assistance.  Officers are now working to make up the backlog of inspections required for the programme and this is being monitored on a weekly basis.
EHQL | HOU | H | CP08 SE 1.7a | Affordable homes: completion as a percentage of target in the National Affordable Homes Programme | Bigger is Better |  |  |  | 94.06 | 100 | 100 | p | • The Housing Delivery Kickstart programme (not to be confused with the West Midlands Kickstart programme) and HomeBuy Direct are both schemes which are delivered directly by the Homes and Communities Agency (HCA) and not through Local Authorities. Therefore, any of the reduced performance of these programmes is the responsibility of the HCA, not the City Council. However the numbers of new homes delivered through these schemes are included in the overall performance total for National Affordable Homes Programme. These figures include 25 homes delivered by the Council through the Birmingham Municipal Housing Trust, a further 116 homes are due to be completed in Quarter 4. • The HomeBuy Direct scheme provides equity loans to help first-time buyers’ purchase selected new build properties. The equity loan is co-funded by the HCA and the development partner. HCA’s Kickstart Housing Delivery programme is targeted at stalled sites, to support construction of high quality mixed tenure housing developments.
 |  |  |  |  |  |  |  |  |  |  |  |  | • From the original prediction for period October to December that 369 homes would achieve practical completion - 1 scheme achieved practical completion in the period July to September (41 units), a number of schemes have slipped to the period January to March (mainly [NAME] units) as a result of the current economic climate leading to poor sales (and difficulties obtaining mortgages). Some of the Kickstart schemes have also reduced the overall number of units that will be delivered in the programme.
EHQL | HOU | H | CP08 EHQL 4.2a | The percentage of Right to Repair jobs completed on time for Council tenants | Bigger is Better |  |  |  | 97.9 | 96 | 96 | l | • The initial target was set to take into consideration mobilising the Repairs & Maintenance contract on the south from [NAME] to [NAME].  Mobilisation on this contract went better than anticipated and this is reflected in the performance outturn.
EHQL | HOU | H | CP08 EHQL 4.2b | The number of non decent homes occupied by vulnerable households improving their homes towards the Decent Homes Standard as a result of receiving a service. | Bigger is Better |  |  |  | 3047 | 3000 | 4800 | l | • The target has been exceeded due to the continued improvement and increased efficiency of our external partners.
EHQL | HOU | H | KPI 6.6 | The percentage of Council homes meeting the Decent Homes Standard | Bigger is Better |  |  |  | 98.98 | 98.5 | 100 | l | • Performance on target.
MC | A&C | A&C | CP10 MC 5.5a | Dignity Champions to signing up to the Department of Health scheme | Achieved on [NAME] |  |  |  | Achieved on [NAME] | 100 | 100 | l | • 100 members of the public (most of whom are service users or carers) have joined Birmingham LINk as a result of the promotional work done by the Customer Care & Citizen Involvement Team through service user & carer forums. Membership of Birmingham LINk (to become the local Health Watch in due course) is being promoted through the new 'Quickheart' Information & Advice website.
MC | A&C | A&C | CP10 MC 5.5b | Service users and carers taking an active part in one or more of the LINk’s working groups | Bigger is Better |  |  |  | 20 | 15 | 20 | « | • 20 service users and carers are involved in the LINks Core Group or one its themed [NAME].
MC | CE | E&HR | NI001 | Percentage of people who believe people from different backgrounds get on well together in their local area | Bigger is Better |  |  |  | Result expected March 2011 | 74.8 | 74.8 | - | Community Cohesion Forum Workshop held in November 2010 around 'The Big Society' with participants from voluntary, private and statutory sectors. Presentations outlined concept and projects within communities. Further meetings to be held to consider how projects can connect with one another and learn from existing experiences. Pilot and further consultation on the development of the council's [NAME] initiated.
IE | CE | L | BV003 | Percentage of people satisfied with Birmingham City Council services | Bigger is Better |  |  |  | ? | 72 | 73 | -
IE | CE | E&HR | BV011a.02 | Percentage of top 5% earners who are women | Bigger is Better |  |  |  | 49.8 | 45.5 | 45 | «
IE | CE | E&HR | BV011b.02 | Percentage of black and minority ethnic staff who are in the top 5% of earners | Bigger is Better |  |  |  | 17.1 | 18 | 18 | l!
IE | CE | E&HR | BV012 | Sickness absence rate - days per annum, per full time equivalent employee | Smaller is Better |  |  |  | 9.89 | 9.25 | 9.25 | p
IE | CE | E&HR | BV016a | Percentage of employees declaring their disability | Bigger is Better |  |  |  | 3.4 | 2.1 | 2.1 | «
IE | CE | E&HR | CP09 AE 6.4a | Progress within the 'Excellent' level of the Equality Framework for Local Government having secured the 'achieving level' | Bigger is Better |  |  |  | Result available March 2011 | 45 | 50 | - | Discussions held with Directorates around their arrangements for Self Assessment against the Equality Framework.  Scoring and monitoring template drafted and project plan in place.
IE | CE | DL | CP09 AE 6.6a | Increase in the percentage of citizens using digital channels to access information and council services | Bigger is Better |  |  |  | Result expected March 2011 | 30 | 30 | - | On target. The results for this indicator is measured annually through the Annual Opinion Survey. [NAME], with the support of its partners continues to raise awareness of the digital channels to access information and services.
IE | CE | DL | CP09 AE 6.6b | Increase in the percentage of businesses using digital channels to access information and council services | Bigger is Better |  |  |  | Result expected March 2011 | 90 | 37.1 | - | On target. The results for this indicator be measured as part of an annual survey of businesses conducted by Development Directorate .
IE | CE | E&HR | KPI 2.1 | Percentage of Personal Development Reviews completed | Bigger is Better |  |  |  | Not available | 90 | 90 | -
IE | CE | DL | CP10 IE 6.4a | Percentage of service requests completed by the due date | Bigger is Better |  |  |  | Result not available | Baseline | Baseline | - | • Service Birmingham are currently working on a defect in relation to this measure. It is anticipated that reporting will commence in February for services with no back office system integration.
IE | CE | DL | LI 6.2.1 | Complaints responses <10 days | Bigger is Better |  |  |  | Result expected March 2011 | 90 | 90 | - | • Testing failed for revised suite of reports in January.  Issue escalated within Service Birmingham for resolution with further testing planned in early February.
IE | CE | DL | CP10 IE 6.4c | Percentage of calls abandoned within the contact centre | Smaller is Better |  |  |  | 8 | 10 | 10 | « | • The abandonment rate in December was impacted by the inclement weather and Industrial action within the Fleet and Waste Service. Average abandonment rate in October was 5%, November 5% and December was 13%. Unfortunately the weather/ industrial action continued to impact the Contact Centre in January with average abandonment rate hitting 9% in January. However performance in February to date has improved to just 4% which is positive.
IE | CE | DL | [NAME] | Value for money- total net value of on-going cash-releasing gains since start of the year | Bigger is Better |  |  |  |  |  |  | - | Indicator proposed for deletion
IE | CE | DL | CP10 IE 6.1a | Percentage of Business Transformation financial benefits achieved | Bigger is Better |  |  |  | 90 | 95 | 95 | p | Excellence in Information Management Programme – Electronic Records Document Management System: Housing - Phase 2 has been reviewed and rescheduled to complete within the first quarter of the next financial year (April to June 2011) to ensure successful integration with the Northgate system. Children, [NAME] and Families (CYP&F) - Implementation has been rescheduled into the next financial year and will be included in CYP&F's overall action plan and new future operating model. Brighter Futures - a revised Final Business Case is currently being prepared for Cabinet approval, to combine Brighter Futures, the Improvement Action Plan and future budgetary requirements into the new Future Operating Model. Benefits slippage has occurred where pilots have had difficulty recruiting people to take part. Customer First - Benefit realisation has been affected due to programme/operational issues which have delayed implementation of various phases and dependencies. As a Star Chamber recommendation, the Programme is currently preparing a report explaining the benefits and associated issues.
IE | CE | E&HR | PP RG 6.3a | [NAME] rating on the Stonewall Index which ranks Britain's top 100 employers for lesbian, gay and bisexual staff | Smaller is Better |  |  |  | Result expected March 2011 | 100 | 100 | - | Supporting documentation has been supplied to Stonewall as part of BCC's submission for the 2011 Index. Successful entrants will be notified in January 2011. Ongoing discussions are taking place with HR regarding People Solutions and current monitoring provisions.
IE | CE | DL | PP RG 6.4a | Improved sustainability in BCC procurement decisions - sustainable procurement national action plan - flexible framework level | Plan is best |  |  |  | Currently on [NAME] | Level 3 | March 2011 | l | On track.  The Commissioning and Procurement Strategy is due to be finalised by March 2011and if this is achieved the Council will have met all the criteria to achieve Level 3 of the Sustainable Flexible Framework.
IE | HOU | H | CP08 AE 6.1a | The percentage of rent collected from council tenants as a proportion of rent due | Bigger is Better |  |  |  | 98.75 | 100.25 | 100.25 | l! | • Improved performance in this period is due to payment holiday over Christmas. A further payment holiday is due at the end of March 2011.
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