Spreadsheet: 150853d1334693037-combine-two-rows-hbsp-import-mapping-1
Sheet: Feedback

Import File Mapping- HBSP Feedback Survey
If importing via FTP (automatic) then there is a fixed firstcolumn added to the import which is populated by the Survey ID  10315 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14
 | Date | Account | Type | Logged By | SR Number | Product Number | Problem Code | Problem Code Meaning | [NAME] | Resolution Code | Resolution Code Meaning | Resolution Summary | Status | SR Notes
 | 2012-01-27 00:00:00 |  | CUS | NANCY.BERNARD | 1685158 | -- | 602 | Case solution posted | http://www.mbacasestudysolutions.com/Fin/Cases/Case_Study_List.html | FL | FeedBack Logged | [NAME] brought this case solution link to our attention. Brought to [NAME] attention. | Closed | We would have copyright issues if the answers quoted large portions of our actual cases beyond the limits of fair use. Generally, individual graphs and such are considered fair use. The usual “rule” applies: a little is OK, too much is too much. But I think it’s pointless to try to track down these answers (at a cost, from the answer mills) and then argue copyright with them. Even if they listened and complied (dubious), the answers could be rewritten to get around the copyright concerns. [NAME]
 | 2012-01-05 00:00:00 |  | CUS | [NAME] | 1517068 | -- | 212 | HBR complaint about sub services | The customer was hung up on at the domestic sub office after requesting a receipt |  |  |  | Closed
 | 2012-01-05 00:00:00 | 14224382 | CUS | [NAME] | 1517266 | -- | 212 | HBR complaint about sub services | The customer couldn't activate their online account and complained that no one contacted him |  |  |  | Closed
 | 2012-01-25 00:00:00 |  | CUS | TYISHA.EDWARDS | 1674472 | -- | 212 | HBR complaint about sub services | Customer called Tampa and was told that the ipad subscription was the same as the online subscription. |  |  |  | Closed
 | 2012-01-04 00:00:00 | 14213688 | CUS | NETTIEA.GOUSE | 1512466 | -- | 561 | HBR Latin America Issue | Customer was very unhappy about the HBRAL website closing. | FL | FeedBack Logged | goodwill payment issued | Closed
 | 2012-01-05 00:00:00 | 14126242 | CUS | NETTIEA.GOUSE | 1518668 | -- | 561 | HBR Latin America Issue | Unhappy with IM | FL | FeedBack Logged | Goodwill payment issued | Closed
 | 2012-01-05 00:00:00 | 14197962 | CUS | NETTIEA.GOUSE | 1518866 | -- | 561 | HBR Latin America Issue | Unhappy IM customer | FL | FeedBack Logged | Goodwill payment issued | Closed
 | 2012-01-09 00:00:00 | 14197962 | CUS | NETTIEA.GOUSE | 1544866 | -- | 561 | HBR Latin America Issue | Unhappy IM customer | FL | FeedBack Logged | [NAME] issued | Closed
 | 2012-01-09 00:00:00 | 14191962 | CUS | NETTIEA.GOUSE | 1545470 | -- | 561 | HBR Latin America Issue | Unhappy IM customer | FL | FeedBack Logged | [NAME] issued $136.58 | Closed
 | 2012-01-06 00:00:00 |  | CUS | NANCY.BERNARD | 1528666 | 96107-HCB-ENG | 517 | Illegal "do not copy" sample posting | http://saeti2.itson.mx/ArchivosCarpetas/AreasContenido/Course_81/Conta_14348/3 Using BSC as strategic management system.pdf | IPR | Illegal Posting Removed | Sent first takedown letter 12/20/11. Sent second letter 1/5/12. Link removed. | Closed | "Do Not Copy" watermark. ITSON Instituto Tecnologico de Sonora, Mexico mailto:[EMAIL]
 | 2012-01-06 00:00:00 | 10121648 | CUS | NANCY.BERNARD | 1529268 | 504016-HCB-ENG | 517 | Illegal "do not copy" sample posting | http://beep.metid.polimi.it/c/document_library/get_file?groupId=357243&folderId=552967&name=22177 | IPR | Illegal Posting Removed | Sent takedown letter 1/4/12. Link removed. | Closed | "Do Not Copy" and “Auth. For Giuliano Noci until Aug. 2011” watermarks. [NAME], Italy http://www.polimi.it/ Web Administrator mailto:[EMAIL]
 | 2012-01-06 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1531476 | 899088-HCB-ENG | 517 | Illegal "do not copy" sample posting | http://www.scribd.com/doc/36263808/Business-Plan-for-Room-for-Dessert-Adding-Unique-Ingredients-to-Life-s-Balancing-Act | IPR | Illegal Posting Removed | Sent DMCA notice 12/27/11. Link removed. | Closed | "Do Not Copy" and “Auth. for use by [NAME] until Dec 2009” watermarks. scribd.com mailto:[EMAIL]
 | 2012-01-06 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1532270 | 598022-HCB-ENG | 517 | Illegal "do not copy" sample posting | http://www.scribd.com/doc/67443737/Arrow-Electronics | IPR | Illegal Posting Removed | Sent DMCA notice 12/27/11. Link removed. | Closed | "Do Not Copy" watermark. scribd.com mailto:[EMAIL]
 | 2012-01-06 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1532272 | 407037-HCB-ENG | 517 | Illegal "do not copy" sample posting | http://www.scribd.com/doc/51370317/project-mgt-case | IPR | Illegal Posting Removed | Sent DMCA notice 12/27/11. Link removed. | Closed | "Do Not Copy" watermark. scribd.com mailto:[EMAIL]
 | 2012-01-06 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1532274 | 591025-HCB-ENG | 517 | Illegal "do not copy" sample posting | http://www.scribd.com/doc/49470319/Zenith |  |  |  | Closed | "Do Not Copy" and “Auth. for use by [NAME] until Dec 2010” watermarks. scribd.com mailto:[EMAIL]
 | 2012-01-06 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1532276 | 2078-HCB-ENG | 517 | Illegal "do not copy" sample posting | http://www.scribd.com/doc/58146717/Atlantic-Computers-Case | IPR | Illegal Posting Removed | Sent DMCA notice 12/27/12. Link removed. | Closed | "Do Not Copy" watermark. scribd.com mailto:[EMAIL]
 | 2012-01-06 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1532282 | 504016-HCB-ENG | 517 | Illegal "do not copy" sample posting | http://www.scribd.com/doc/38581104/HBS-Starbucks-Delivering-Customer-Service | IPR | Illegal Posting Removed | Sent DMCA notice 12/27/11. Link removed. | Closed | Educator Copy. scribd.com mailto:[EMAIL]
 | 2012-01-06 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1533066 | 596042-HCB-ENG | 517 | Illegal "do not copy" sample posting | http://www.scribd.com/doc/66679258/Consumer-Behavior-Exercise-D | IPR | Illegal Posting Removed | Sent DMCA notice 12/27/11. Link removed. | Closed | Educator Copy scribd.com mailto:[EMAIL]
 | 2012-01-06 00:00:00 | 10037331 | CUS | NANCY.BERNARD | 1533866 | 699133-HCB-ENG | 517 | Illegal "do not copy" sample posting | http://129.65.176.75/rwild/GSB_522/Fall 2011/Rich_Con_Steel.pdf | IPR | Illegal Posting Removed | Sent takedown letter 1/4/12. Link removed. | Closed | Educator Copy. “Auth. for use by [NAME] until Jan 2012” watermark. Prof. [NAME] California Polytechnic State University Orfalea College of Business mailto:[EMAIL]
 | 2012-01-11 00:00:00 | 3139138 | CUS | NANCY.BERNARD | 1559466 | R00212-HCB-ENG | 517 | Illegal "do not copy" sample posting | http://www1.ximb.ac.in/users/notice.nsf/626e6035eadbb4cd85256499006b15a6/d240b680bef0dee4652573e30027bbbc/$FILE/Are-CIOs-Obsolete.pdf | IPR | Illegal Posting Removed | Sent first takedown letter 12/20/12. Sent second letter 1/5/12. Link removed. | Closed | Educator [NAME]. This is the 7th time sending takedown letters. But not able to tell who is posting material. Reply: We are removed the copy right materials from our website. Kindly check. Thank you for your kind co-operations. regards [NAME] [mailto:[EMAIL]]
 | 2012-01-11 00:00:00 | 10381071 | CUS | NANCY.BERNARD | 1559666 | 396240-HCB-ENG | 517 | Illegal "do not copy" sample posting | http://xa.yimg.com/kq/groups/14102400/144322029/name/creativity.pdf | IPR | Illegal Posting Removed | Sent DMCA notice 1/4/12. Link removed. | Closed | Educator Copy. Copyright/IP Agent, Yahoo! Inc. [EMAIL]
 | 2012-01-12 00:00:00 |  | CUS | NANCY.BERNARD | 1571866 | 708030-HCB-ENG | 517 | Illegal "do not copy" sample posting | cdn.transtutors.com/.../72484_3_The-Offshoring-of-America.pdf | IPR | Illegal Posting Removed | Began sending DMCA notices in September. Escalated to [NAME]. Resent DMCA notice 12/28/11. Sent second notice 1/9/12. Link removed. | Closed | Educator Copy. “Auth. for use by [NAME] in MGT 509 Spring 2011 taught by [NAME] from Feb 2011-May 2011” watermark. http://www.transtutors.com [EMAIL] [EMAIL]
 | 2012-01-13 00:00:00 | 10429135 | CUS | NANCY.BERNARD | 1582268 | 98308-HCB-ENG | 517 | Illegal "do not copy" sample posting | http://www.personal.psu.edu/jmd226/blogs/understanding_organizational_change/evolution greiner.pdf | IPR | Illegal Posting Removed | Sent first takedown letter 12/20/11. Sent second letter 1/5/12. Link removed. | Closed | Educator Copy. Reply: As a follow up to my email to [NAME], I wanted to let you know in his absence that a couple of weeks ago, we removed the links from an instructor's blog that went to a Harvard Business Case. I saw that [NAME] had linked it from her week 2 blog in both the spring 2011 and summer 2011 course and did not realize she was granting access to the public since her blogs have a public setting. I could not find any other instances. She did not email [NAME] that we had removed the links and neither did I, so when we got the 2nd notice, I want to communicate the action we took. If we need to do anything else, please let us know. [NAME], PhD Instructional Designer Penn State U. email: PAULA MAE BIGATEL [EMAIL] Phone: [PHONE]
 | 2012-01-17 00:00:00 | 2582518 | CUS | NANCY.BERNARD | 1589094 | 595057-HCB-ENG | 517 | Illegal "do not copy" sample posting | http://web.bus.ucf.edu/faculty/ajoshi/file.axd?file=2011%2F10%2FBlack+and+Decker+case.pdf | IPR | Illegal Posting Removed | Sent first takedown letter 1/4/12. No response. Sent second letter to new contact 1/17/12. Link removed. | Closed | Educator Copy. "Auth. for use by AMIT JOSHI” watermark.Reply from Web Admin.: Dr. [NAME] - The referenced file is CLEARLY marked “Do not post”, and its presence of your website is a copyright violation. Please remove any links to this file that may be present on your website. Regards, [NAME] Manager University of Central Florida College of Business Administration ___________________ Dr. [NAME] [EMAIL]
 | 2012-01-17 00:00:00 |  | CUS | NANCY.BERNARD | 1589102 | 205054-HCB-ENG | 517 | Illegal "do not copy" sample posting | http://isites.harvard.edu/fs/docs/icb.topic524109.files/LTCM.pdf | IPR | Illegal Posting Removed | Sent email to [NAME], [NAME] agent, 1/9/12. Link removed. | Closed | [NAME]. Harvard University/iSites Tracy Walden Harvard University Information Technology IT Security | Policy, Risk and [NAME], [NAME] <[EMAIL]> www.harvard.edu/huit
 | 2012-01-17 00:00:00 |  | CUS | NANCY.BERNARD | 1593070 | R0501E-HCB-ENG | 517 | Illegal "do not copy" sample posting | http://isites.harvard.edu/fs/docs/icb.topic979498.files/GETINSIDE_THE_LIVES_OF_YOUR_CUSTOMERS.PDF | IPR | Illegal Posting Removed | Sent email to [NAME], [NAME] agent, 1/9/12. Link removed. | Closed | Harvard University/iSites Tracy Walden Harvard University Information Technology IT Security | Policy, Risk and [NAME], [NAME] <[EMAIL]> www.harvard.edu/huit
 | 2012-01-17 00:00:00 |  | CUS | NANCY.BERNARD | 1593078 | 2449BC-HCB-ENG | 517 | Illegal "do not copy" sample posting | http://isites.harvard.edu/fs/docs/icb.topic957120.files/Articles-By Chapter/Case Based learning/How to Analyze Case.pdf | IPR | Illegal Posting Removed | Sent email to [NAME], [NAME] agent, 1/9/12. Link removed. | Closed | [NAME]. “Auth. for [NAME] until Feb 2012” watermark. Harvard University/iSites Tracy Walden Harvard University Information Technology IT Security | Policy, Risk and [NAME], [NAME] <[EMAIL]> www.harvard.edu/huit
 | 2012-01-20 00:00:00 | 10381071 | CUS | NANCY.BERNARD | 1634272 | 593011-HCB-ENG | 517 | Illegal "do not copy" sample posting | http://xa.yimg.com/kq/groups/22486935/92063482/name/Case | IPR | Illegal Posting Removed | Sent DMCA notice 1/9/12. Link removed. | Closed | [NAME]. Yahoo! India Copyright Team mailto:[EMAIL]
 | 2012-01-20 00:00:00 | 10381071 | CUS | NANCY.BERNARD | 1634276 | 602080-HCB-ENG | 517 | Illegal "do not copy" sample posting | http://xa.yimg.com/kq/groups/22486935/[PHONE]/name/Le | IPR | Illegal Posting Removed | Sent DMCA 1/9/12. Link removed. | Closed | [NAME]. Yahoo! India Copyright Team mailto:[EMAIL]
 | 2012-01-25 00:00:00 |  | CUS | NANCY.BERNARD | 1674914 | 607026-HCB-ENG | 517 | Illegal "do not copy" sample posting | https://www.jiscmail.ac.uk/cgi-bin/webadmin?A3=ind0702&L=AACORN&E=base64&P=1609259&B=--Apple-Mail-1--90071986&T=application%2Fpdf;%20name=%22Design%20Note.pdf%22&N=Design%20Note.pdf | IPR | Illegal Posting Removed | Sent first DMCA notice 12/22/11. Send second notice 1/6/12. Sent third notice to new address. Link removed. | Closed | EDUCATOR COPY JISCMail National Academic Mailing List Service England [mailto:[EMAIL]]
 | 2012-01-25 00:00:00 |  | CUS | NANCY.BERNARD | 1674918 | R0305B-HCB-ENG | 517 | Illegal "do not copy" sample posting | http://www.simoes.com.br/mba/material/ebusiness/ITDOESNTMATTER.pdf | FL | FeedBack Logged | Sent first takedown letter 1/4/12. Sent second letter 1/19/12. No response. | Open | EDUCATOR COPY Celio Simões http://www.simoes.com.br/mba/ [EMAIL]
 | 2012-01-27 00:00:00 | 6 | CUS | NANCY.BERNARD | 1685186 | 810005-HCC-ENG | 517 | Illegal "do not copy" sample posting | http://www.hbs.edu/rethinking-the-mba/docs/harvard-business-school-case-1366-technologies.pdf | IPR | Illegal Posting Removed | Sent first email 12/20/12. Sent second email 1/5/12. Sent third email 1/19/12. Requested new contact from [NAME]. Sent email 1/25/12. Link removed. | Closed | [NAME]. for use by [NAME]” FA, HBS mailto:[EMAIL] Hi [NAME]. The four cases you referenced have been removed. I apologize for the delay in getting this done. Thanks for your patience, [NAME]: if you could circle back with me offline, I’d like to know who in IT you spoke with. We don’t want to see this happen again. Thanks! [NAME] Associate Director Marketing & Communications Harvard Business School
 | 2012-01-06 00:00:00 |  | CUS | NANCY.BERNARD | 1527468 | R0805J-HCB-ENG | 211 | Illegally posted materials | http://www.bellwethergroup.org/Press/HBRMarketingMix%5B1%5D.pdf | IPR | Illegal Posting Removed | Sent takedown letter 1/3/12. Link removed. | Closed | Reply: Hi [NAME], my apologies. A long since departed colleague was the focus of the article. I wasn't aware they were still up, or the Web site was active. Bear with me a few days, I will remove it. [NAME]. [NAME] http//bellwetherleadership.org/ Michigan
 | 2012-01-06 00:00:00 | 2686418 | CUS | NANCY.BERNARD | 1528866 | 376240-HCB-ENG | 211 | Illegally posted materials | http://www.business.unr.edu/faculty/kuechler/750/Handouts/cases in management education.pdf | IPR | Illegal Posting Removed | Sent takedown letter 1/3/11. Link removed. | Closed | Second posting. Dr. [NAME] University of Nevada, Reno mailto:[EMAIL]
 | 2012-01-06 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1531480 | 582103-HCB-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/58249482/Sealed-Air-Corporation | IPR | Illegal Posting Removed | Sent DMCA notice 12/27/11. Link removed. | Closed | scribd.com mailto:[EMAIL]
 | 2012-01-06 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1531666 | 207025-HCB-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/51156767/Kohler-Co-B | IPR | Illegal Posting Removed | Sent DMCA notice 12/27/11. Link removed. | Closed | scribd.com mailto:[EMAIL]
 | 2012-01-06 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1532066 | 280103-HCB-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/48658533/Hampton-Machine-Tool-Company | IPR | Illegal Posting Removed | Sent DMCA notice 12/27/11. Link removed. | Closed | scribd.com mailto:[EMAIL]
 | 2012-01-06 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1532268 | 596015-HCB-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/41579647/808181-heineken | IPR | Illegal Posting Removed | Sent DMCA notice 12/27/11. Link removed. | Closed | scribd.com mailto:[EMAIL]
 | 2012-01-06 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1532284 | 501018-HCB-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/65372079/Target-Market-Selection-Product-Positioning | IPR | Illegal Posting Removed | Sent DMCA notice 12/27/11. Link removed. | Closed | scribd.com mailto:[EMAIL]
 | 2012-01-06 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1532466 | 102021-HCB-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/66409407/Case-Study | IPR | Illegal Posting Removed | Sent DMCA notice 12/27/11. Link removed. | Closed | scribd.com mailto:[EMAIL]
 | 2012-01-06 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1532666 | 296049-HCB-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/53694269/Casos-Harvard-Identificacion-Empresas | IPR | Illegal Posting Removed | Sent DMCA notice 12/27/11. Link removed. | Closed | scribd.com mailto:[EMAIL]
 | 2012-01-06 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1532866 | 384131-HCB-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/48347888/A-Perspective-on-Entrepreneurship | IPR | Illegal Posting Removed | Sent DMCA 12/27/11. Link removed. | Closed | scribd.com mailto:[EMAIL]
 | 2012-01-06 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1533266 | 395128-HCB-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/26151495/Levi-Strauss | IPR | Illegal Posting Removed | Sent DMCA notice 12/27/11. Link removed. | Closed | scrbd.com mailto:[EMAIL]
 | 2012-01-06 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1533466 | 487021-HCB-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/59510389/KarenLeary-b | IPR | Illegal Posting Removed | Sent DMCA notice 12/27/11. Link removed. | Closed | scribd.com mailto:[EMAIL]
 | 2012-01-06 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1533666 | 3357-HTM-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/52307229/capbudget-foreground-reading-1 | IPR | Illegal Posting Removed | Brought to [NAME] attention. Sent DMCA notice 12/29/11. Link removed. | Closed | Online Simulation hard copy posting. scribd.com mailto:[EMAIL]
 | 2012-01-12 00:00:00 |  | CUS | NANCY.BERNARD | 1571868 | 609046-HCB-ENG | 211 | Illegally posted materials | cdn.transtutors.com/UploadAssignments/29822_2_JetBlue.pdf | IPR | Illegal Posting Removed | Began sending DMCA notices in September. Escalated to [NAME]. Resent DMCA notice 12/28/11. Sent second notice 1/9/12. Link removed. | Closed | http://www.transtutors.com [EMAIL] [EMAIL]
 | 2012-01-12 00:00:00 |  | CUS | NANCY.BERNARD | 1571872 | 806015-HCB-ENG | 211 | Illegally posted materials | cdn.transtutors.com/.../49255_1_Carnival-Cruise-Lines-case.pdf | IPR | Illegal Posting Removed | Began sending DMCA notices in September. Escalated to [NAME]. Resent DMCA notice 12/28/11. Sent second notice 1/9/12. Link removed. | Closed | “Auth. for use in CPEX-506 by Dr. [NAME] from Jul 2011-Aug 2011” watermark. http://www.transtutors.com [EMAIL] [EMAIL]
 | 2012-01-12 00:00:00 |  | CUS | NANCY.BERNARD | 1571874 | 294068-HCB-ENG | 211 | Illegally posted materials | cdn.transtutors.com/UploadAssignments/33792_1_scan1.pdf | IPR | Illegal Posting Removed | Began sending DMCA notices in September. Escalated to [NAME]. Resent DMCA notice 12/28/11. Sent second notice 1/9/12. Link removed. | Closed | http://www.transtutors.com [EMAIL] [EMAIL]
 | 2012-01-12 00:00:00 |  | CUS | NANCY.BERNARD | 1571876 | 602175-HCB-ENG | 211 | Illegally posted materials | cdn.transtutors.com/.../60446_1_Case-Innovation-at-Progressive.PDF | IPR | Illegal Posting Removed | Began sending DMCA notices in September. Escalated to [NAME]. Resent DMCA notice 12/28/11. Sent second notice 1/9/12. Link removed. | Closed | “Purchased by [NAME] ([EMAIL]) on Sept. 22, 2011 647R Madison Ave Scranton PA 18510” watermark. http://www.transtutors.com [EMAIL] [EMAIL]
 | 2012-01-12 00:00:00 |  | CUS | NANCY.BERNARD | 1571878 | 3214-HCB-ENG | 211 | Illegally posted materials | http://www.transtutors.com/questions/Leadership-and-Strategic-Change-43929.htm | IPR | Illegal Posting Removed | Began sending DMCA notices in September. Escalated to [NAME]. Resent DMCA notice 12/28/11. Sent second notice 1/9/12. Link removed. | Closed | http://www.transtutors.com [EMAIL] [EMAIL]
 | 2012-01-12 00:00:00 |  | CUS | NANCY.BERNARD | 1572266 | 806006-HCC-ENG | 211 | Illegally posted materials | cdn.transtutors.com/UploadAssignments/60776_1_HBS-Icebreaker.pdf - | IPR | Illegal Posting Removed | Began sending DMCA notices in September. Escalated to [NAME]. Resent DMCA notice 12/28/11. Sent second notice 1/9/12. Link removed. | Closed | http://www.transtutors.com [EMAIL] [EMAIL]
 | 2012-01-13 00:00:00 |  | CUS | NANCY.BERNARD | 1578866 | R0907D-HCB-ENG | 211 | Illegally posted materials | http://api.ning.com/files/fOsMIR3o6sCYkW5eEQ2VPAREwrYZi3zMJ5a2EUUpPZPc8L8a6ZYQ*22VsAGMzO7MTH-NtgYXRvVBhQuWzr8u2UVJf6NxDzaA/HBRfinancedescent.pdf | IPR | Illegal Posting Removed | Sent DMCA notice 1/11/12. Link removed. | Closed | ning.com social media site mailto:[EMAIL]
 | 2012-01-13 00:00:00 |  | CUS | NANCY.BERNARD | 1579066 | 503007-HCC-ENG | 211 | Illegally posted materials | http://api.ning.com/files/QcJHRy2BIGDOqLNlqmSu6P4xY2vY5E3RH4ZESMDI8QMxUtfS-9wnytmyDYwFuNEb-hvYun18gWV3yrc92sQEQYoZfIynmZ4Q/Session4Approtec.pdf | IPR | Illegal Posting Removed | Sent DMCA notice 1/11/12. Link removed. | Closed | ning.com mailto:[EMAIL]
 | 2012-01-13 00:00:00 |  | CUS | NANCY.BERNARD | 1579266 | 508021-HCB-ENG | 211 | Illegally posted materials | http://api.ning.com/files/QSKshKWSwKrgQlirPxZ5gSU5iukm3hV4quauXC1W2rdwFjYTrfn1y-XJoB7j67CDFlmdaSma0uoGc7ILWGMkVMHY8ldXpd*V/Session5BhavaniManjula.pdf | IPR | Illegal Posting Removed | Sent DMCA notice 1/11/12. Link removed. | Closed | www.ning.com mailto:[EMAIL]
 | 2012-01-13 00:00:00 | 3365990 | CUS | NANCY.BERNARD | 1582276 | [NAME] | 211 | Illegally posted materials | http://assets.wharton.upenn.edu/~faulhabe/732/The Weird Rules of Creativity.pdf | IPR | Illegal Posting Removed | Wharton Prof. posted article on website. Brought to [NAME] attention. Sent takedown letter 1/11/12. Link removed. | Closed | Reply: Wow, a take-down notice! Didn't think my old course stuff was that important. Never fear, I shall take down the offending item (plus the entire website) in the next few days. I am now retired and no longer teach this course. Professor [NAME] Faulhaber Business and Public Policy Dept. Wharton School, University of Pennsylvania Professor Emeritus, Law School University of Pennsylvania mailto:[EMAIL]
 | 2012-01-17 00:00:00 | 11345712 | CUS | NANCY.BERNARD | 1589066 | 811031-HCB-ENG | 211 | Illegally posted materials | http://goldsmithandco.com/wp-content/uploads/2010/12/HBR-Bessemer-Trust-Guardians-of-Capital.pdf | IPR | Illegal Posting Removed | Sent takedown letter 1/12/12. Link removed. | Closed | Reply: Thank you for alerting us to the issue regarding copyright issues. We apologize for the mistake. We had an overzealous Research Intern post the materials on our website a while back and took it down immediately but the documents remained accessible without our knowledge. As you can see, we have eliminated the problem following your letter to us dated January 12, 2012. Thank you for your patience and consideration. Best, [NAME] Goldsmith & Co New York P: [PHONE] [EMAIL] www.goldsmithandco.com
 | 2012-01-17 00:00:00 | 11345712 | CUS | NANCY.BERNARD | 1589070 | 311003-HCB-ENG | 211 | Illegally posted materials | http://goldsmithandco.com/wp-content/uploads/2010/12/HBR-J.P.-Morgan-Private-Bank-Risk-Management-during-the-Financial-Crisis-2008-2009.pdf | IPR | Illegal Posting Removed | Sent takedown letter 1/12/12. Link removed. | Closed | [NAME] Goldsmith & Co New York P: [PHONE] [EMAIL] www.goldsmithandco.com
 | 2012-01-17 00:00:00 | 11345712 | CUS | NANCY.BERNARD | 1589074 | 311013-HCB-ENG | 211 | Illegally posted materials | http://goldsmithandco.com/wp-content/uploads/2010/12/HBR-Note-on-the-Asset-Management-Industry.pdf | IPR | Illegal Posting Removed | Sent takedown letter 1/12/12. Link removed. | Closed | [NAME] Goldsmith & Co New York P: [PHONE] [EMAIL] www.goldsmithandco.com
 | 2012-01-17 00:00:00 | 10098451 | CUS | NANCY.BERNARD | 1589078 | 701120-HCB-ENG | 211 | Illegally posted materials | http://hattonconcepts.com/media/papers/competitiveness/Competitor analysis.pdf | IPR | Illegal Posting Removed | Sent takedown letter 1/13/12. Link removed. | Closed | Reply: please accept my sincere apologies with regard to this matter, It is indeed without my knowledge. I will attend to this matter promptly, again apologies. Kind regards, [NAME] [mailto:[EMAIL]] http://hattonconcepts.com/
 | 2012-01-17 00:00:00 | 10098451 | CUS | NANCY.BERNARD | 1589082 | [NAME] | 211 | Illegally posted materials | http://hattonconcepts.com/media/papers/competitiveness/Which type of collaboration is right for you.pdf | IPR | Illegal Posting Removed | Sent takedown letter 1/13/12. Link removed. | Closed | [NAME] [mailto:[EMAIL]] http://hattonconcepts.com/
 | 2012-01-17 00:00:00 | 10098451 | CUS | NANCY.BERNARD | 1589088 | 609066-HCB-ENG | 211 | Illegally posted materials | http://hattonconcepts.com/media/papers/leadership/design thinking at Apple.pdf | IPR | Illegal Posting Removed | Sent takedown letter 1/13/12. Link removed. | Closed | [NAME] [mailto:[EMAIL]] http://hattonconcepts.com/
 | 2012-01-17 00:00:00 |  | CUS | NANCY.BERNARD | 1589108 | R0307C-HCB-ENG | 211 | Illegally posted materials | http://isites.harvard.edu/fs/docs/icb.topic979498.files/What Really Works.pdf | IPR | Illegal Posting Removed | Sent email to [NAME], [NAME] agent, 1/9/12. Link removed. | Closed | Harvard University/iSites Tracy Walden Harvard University Information Technology IT Security | Policy, Risk and [NAME], [NAME] <[EMAIL]> www.harvard.edu/huit
 | 2012-01-17 00:00:00 |  | CUS | NANCY.BERNARD | 1589114 | 98501-HCB-ENG | 211 | Illegally posted materials | http://isites.harvard.edu/fs/docs/icb.topic971647.files/Articles/How to Kill Creativity.pdf | IPR | Illegal Posting Removed | Sent email to [NAME], [NAME] agent, 1/9/12. Link removed. | Closed | Harvard University/iSites Tracy Walden Harvard University Information Technology IT Security | Policy, Risk and [NAME], [NAME] <[EMAIL]> www.harvard.edu/huit
 | 2012-01-17 00:00:00 |  | CUS | NANCY.BERNARD | 1589120 | -- | 211 | Illegally posted materials | http://isites.harvard.edu/fs/docs/icb.topic470328.files/Class 9/carbon_class.pdf | IPR | Illegal Posting Removed | Sent email to [NAME], [NAME] agent, 1/9/12. Link removed. | Closed | DRAFT, no case number, "Carbon Trading Market Design” Harvard University/iSites Tracy Walden Harvard University Information Technology IT Security | Policy, Risk and [NAME], [NAME] <[EMAIL]> www.harvard.edu/huit
 | 2012-01-17 00:00:00 |  | CUS | NANCY.BERNARD | 1592668 | 509015-HCB-ENG | 211 | Illegally posted materials | http://isites.harvard.edu/fs/docs/icb.topic912048.files/Optional Case Analysis/elBulli Taste of Innov Case.pdf | IPR | Illegal Posting Removed | Sent email to [NAME], [NAME] agent, 1/9/12. Link removed. | Closed | Harvard University/iSites Tracy Walden Harvard University Information Technology IT Security | Policy, Risk and [NAME], [NAME] <[EMAIL]> www.harvard.edu/huit
 | 2012-01-17 00:00:00 |  | CUS | NANCY.BERNARD | 1592866 | 586013-HCB-ENG | 211 | Illegally posted materials | http://isites.harvard.edu/fs/docs/icb.topic858760.files/PSIBangladeshCase_Onetimeuse.pdf | IPR | Illegal Posting Removed | Sent email to [NAME], [NAME] agent, 1/9/12. Link removed. | Closed | Harvard University/iSites Tracy Walden Harvard University Information Technology IT Security | Policy, Risk and [NAME], [NAME] <[EMAIL]> www.harvard.edu/huit
 | 2012-01-17 00:00:00 |  | CUS | NANCY.BERNARD | 1593066 | 709474-HCB-ENG | 211 | Illegally posted materials | http://isites.harvard.edu/fs/docs/icb.topic985058.files/Case Studies/HIV Care in Rwanda.pdf | IPR | Illegal Posting Removed | Sent email to [NAME], [NAME] agent, 1/9/12. Link removed. | Closed | Harvard University/iSites Tracy Walden Harvard University Information Technology IT Security | Policy, Risk and [NAME], [NAME] <[EMAIL]> www.harvard.edu/huit
 | 2012-01-17 00:00:00 | 14462445 | CUS | TCANNON | 1594266 | U0311D-PDF-ENG | 211 | Illegally posted materials | Newsletter article posted at site | IPR | Illegal Posting Removed | emailed takedown letter | Closed
 | 2012-01-17 00:00:00 | 14462445 | CUS | TCANNON | 1594466 | SMR082-PDF-ENG | 211 | Illegally posted materials | article illegally posted at site | IPR | Illegal Posting Removed | emailed takedown letter | Closed
 | 2012-01-17 00:00:00 | 14462445 | CUS | TCANNON | 1594666 | [NAME] | 211 | Illegally posted materials | HBR article posted at site | IPR | Illegal Posting Removed | emailed takedown letter | Closed
 | 2012-01-17 00:00:00 | 14462445 | CUS | TCANNON | 1595066 | U0108A-PDF-ENG | 211 | Illegally posted materials | Newsletter article posted at site | IPR | Illegal Posting Removed | emailed takedown letter | Closed
 | 2012-01-19 00:00:00 |  | CUS | NANCY.BERNARD | 1619874 | R0702D-HCB-ENG | 211 | Illegally posted materials | http://www.bp.com/liveassets/bp_internet/alternative_energy/alternative_energy_english_new/STAGING/local_assets/downloads_pdfs/h/Harvard.pdf | IPR | Illegal Posting Removed | Sent first takedown letter 1/3/12. Sent second letter to new contact 1/19/12. Link removed. | Closed | Reply: Thank you for forwarding this to our attention. I will forward your letter to the BP web manager, who should respond in due course. Regards, [NAME] officer BP America, Houston Office: [PHONE] Second Reply: I have received your email and I will contact our site administrators to have the file removed immediately. I will update you when it have been done. [NAME], [NAME] <[EMAIL]>
 | 2012-01-19 00:00:00 | 14462445 | CUS | NANCY.BERNARD | 1619878 | 3544-HCB-ENG | 211 | Illegally posted materials | http://www.customerlifecycle.us/pdfs%5Cwhitepapers%5CCustomer Value Propositions in Business Markets.pdf | IPR | Illegal Posting Removed | Sent takedown letter 1/13/12. Link removed. | Closed | Reply: I have contacted our web administrator, and he is removing the articles. My apologies for the inadvertent trespass. Kind regards, karin a ferenz | principal mailto:[EMAIL] http://www.customerlifecycle.us/
 | 2012-01-19 00:00:00 | 14462445 | CUS | NANCY.BERNARD | 1619880 | R0509H-HCB-ENG | 211 | Illegally posted materials | http://www.customerlifecycle.us/pdfs/whitepapers/Building Loyalty in Business Markets.pdf | IPR | Illegal Posting Removed | Sent takedown letter 1/13/12. Link removed. | Closed | karin a ferenz | principal mailto:[EMAIL] http://www.customerlifecycle.us/
 | 2012-01-19 00:00:00 |  | CUS | NANCY.BERNARD | 1619886 | 906410-HCB-ENG | 211 | Illegally posted materials | http://web.utk.edu/~rhovland/harley.pdf | IPR | Illegal Posting Removed | Link brought to our attention by [NAME]. Sent takedown letter 1/9/12. Sent email 1/17/12. Link removed. | Closed | After sending takedown letter, Prof. requested permission for case. Prof. [NAME] University of Tennessee -Knoxville [EMAIL]
 | 2012-01-19 00:00:00 |  | CUS | NANCY.BERNARD | 1619890 | 410121-HCC-ENG | 211 | Illegally posted materials | http://blogs.ischool.berkeley.edu/i290-emp/files/2011/02/Dannon.pdf | IPR | Illegal Posting Removed | Sent takedown letter 1/11/12. Link removed. | Closed | Reply: The documents listed were posted by one of our instructors for a class he was teaching. I have removed the documents from the bog so that they are no longer publicly accessible. I have also cc'ed the instructor in case he needs to contact you regarding use of the documents. Thank you [NAME] Administrator Uc Berkeley, School of Information [NAME] via RT <[EMAIL]>
 | 2012-01-19 00:00:00 |  | CUS | NANCY.BERNARD | 1619892 | 403064-HCB-ENG | 211 | Illegally posted materials | http://blogs.ischool.berkeley.edu/miicf11/files/2011/08/Intuit-case.pdf | IPR | Illegal Posting Removed | Sent takedown letter 1/11/12. Link removed. | Closed | [NAME] Administrator Uc Berkeley, School of Information [NAME] via RT <[EMAIL]>
 | 2012-01-19 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1623666 | 504094-HCB-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/39564889/Bus599-1 | IPR | Illegal Posting Removed | Sent DMCA notice 1/18/12. Link removed. | Closed | Case found in McGraw-Hill-Strategic Management http://www.scribd.com/ [EMAIL]
 | 2012-01-19 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1623866 | 2073-HCB-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/39564889/Bus599-1 | IPR | Illegal Posting Removed | Sent DMCA notice 1/18/12. Link removed. | Closed | Case found in McGraw-Hill-Strategic Management http://www.scribd.com/ [EMAIL]
 | 2012-01-19 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1624066 | 2078-HCB-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/39564889/Bus599-1 | IPR | Illegal Posting Removed | Sent DMCA notice 1/18/12. Link removed. | Closed | Case found in McGraw-Hill-Strategic Management http://www.scribd.com/ [EMAIL]
 | 2012-01-19 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1624266 | R0604C-HCB-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/39564889/Bus599-1 | IPR | Illegal Posting Removed | Sent DMCA notice 1/18/12. Link removed. | Closed | Case found in McGraw-Hill-Strategic Management http://www.scribd.com/ [EMAIL]
 | 2012-01-19 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1624466 | 704039-HCB-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/39564889/Bus599-1 | IPR | Illegal Posting Removed | Sent DMCA notice 1/18/12. Link removed. | Closed | Case found in McGraw-Hill-Strategic Management http://www.scribd.com/ [EMAIL]
 | 2012-01-19 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1624866 | 804095-HCB-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/36431666/Tech-Innovation-1 | IPR | Illegal Posting Removed | Sent DMCA notice 1/18/12. Link removed. | Closed | Case found in McGraw-Hill-S Management http://www.scribd.com/ [EMAIL]
 | 2012-01-19 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1625066 | 603022-HCB-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/36431666/Tech-Innovation-1 | IPR | Illegal Posting Removed | Sent DMCA notice 1/18/12. Link removed. | Closed | Case found in McGraw-Hill-S Management http://www.scribd.com/ [EMAIL]
 | 2012-01-19 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1625266 | 704502-HCB-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/36431666/Tech-Innovation-1 | IPR | Illegal Posting Removed | Sent DMCA notice 1/18/12. Link removed. | Closed | Case found in McGraw-Hill-S Management http://www.scribd.com/ [EMAIL]
 | 2012-01-19 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1625466 | 803098-HCB-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/36431666/Tech-Innovation-1 | IPR | Illegal Posting Removed | Sent DMCA notice 1/18/12. Link removed. | Closed | Case found in McGraw-Hill-S Management http://www.scribd.com/ [EMAIL]
 | 2012-01-19 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1625866 | 602023-HCC-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/36431666/Tech-Innovation-1 | IPR | Illegal Posting Removed | Sent DMCA notice 1/18/12. Link removed. | Closed | Case found in McGraw-Hill-S Management http://www.scribd.com/ [EMAIL]
 | 2012-01-19 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1626068 | 607016-HCB-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/36431666/Tech-Innovation-1 | IPR | Illegal Posting Removed | Sent DMCA notice 1/18/12. Link removed. | Closed | Case found in McGraw-Hill-S Management http://www.scribd.com/ [EMAIL]
 | 2012-01-20 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1632866 | 602120-HCB-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/36431666/Tech-Innovation-1 | IPR | Illegal Posting Removed | Sent DMCA notice 1/18/12. Link removed. | Closed | Case found in McGraw-Hill-S Management http://www.scribd.com/ [EMAIL]
 | 2012-01-20 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1633466 | 697041-HCC-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/36431666/Tech-Innovation-1 | IPR | Illegal Posting Removed | Sent DMCA notice 1/18/12. Link removed. | Closed | Case found in McGraw-Hill-S Management http://www.scribd.com/ [EMAIL]
 | 2012-01-20 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1633666 | 607129-HCB-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/36431666/Tech-Innovation- | IPR | Illegal Posting Removed | Sent DMCA notice 1/18/12. Link removed. | Closed | Case found in McGraw-Hill-S Management http://www.scribd.com/ [EMAIL]
 | 2012-01-20 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1633866 | 702469-HCB-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/36431666/Tech-Innovation-1 | IPR | Illegal Posting Removed | Sent DMCA notice 1/18/12. Link removed. | Closed | Case found in McGraw-Hill-S Management http://www.scribd.com/ [EMAIL]
 | 2012-01-20 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1634066 | 897165-HCB-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/36431666/Tech-Innovation-1 | IPR | Illegal Posting Removed | Sent DMCA 1/18/12. Link removed. | Closed | Case found in McGraw-Hill-S Management http://www.scribd.com/ [EMAIL]
 | 2012-01-20 00:00:00 | 3096239 | CUS | NANCY.BERNARD | 1634268 | 707419-HCB-ENG | 211 | Illegally posted materials | http://www.scribd.com/doc/36431666/Tech-Innovation-1 | IPR | Illegal Posting Removed | Sent DMCA 1/18/12. Link removed. | Closed | Case found in McGraw-Hill-S Management http://www.scribd.com/ [EMAIL]
 | 2012-01-20 00:00:00 | 10274243 | CUS | TCANNON | 1634666 | CMR015-PDF-ENG | 211 | Illegally posted materials | customer emailed that University of Gothenburg posted article on their site | IPR | Illegal Posting Removed | emailed takedown letter | Closed
 | 2012-01-25 00:00:00 | 2472642 | CUS | NANCY.BERNARD | 1674890 | R0903A-HCB-ENG | 211 | Illegally posted materials | http://www.boardoptions.com/hbrthelayoffwithcommentary.pdf | IPR | Illegal Posting Removed | Article coauthor posted on own website. Brought to [NAME] attention.Sent email 1/12/12. Response, but no action. Sent second email 1/24/12. Link removed. | Closed | Coauthor of article posting on own website. [NAME] Options Stybel Peabody & Associates Boston http://www.boardoptions.com/ mailto:[EMAIL]
 | 2012-01-25 00:00:00 | 10236747 | CUS | NANCY.BERNARD | 1674896 | 603081-HCB-ENG | 211 | Illegally posted materials | http://opm2820.davidbozzi.com/Cases/MedSourceTechnologies.pdf | IPR | Illegal Posting Removed | Sent takedown letter 1/13/12. Link removed. | Closed | Reply: My apologies. I set this up originally as a password-protected area to assist in transferring files between my computers and iPad for a course I was taking. I just removed the content and the subdomain. [NAME] DB Design Boston http://dbdesignboston.com/ mailto:[EMAIL]
 | 2012-01-25 00:00:00 | 10236747 | CUS | NANCY.BERNARD | 1674898 | 605080-HCB-ENG | 211 | Illegally posted materials | http://opm2820.davidbozzi.com/Cases/Excelplc.pdf | IPR | Illegal Posting Removed | Sent takedown letter 1/13/12. Link removed. | Closed | [NAME] DB Design Boston http://dbdesignboston.com/ mailto:[EMAIL]
 | 2012-01-25 00:00:00 | 10236747 | CUS | NANCY.BERNARD | 1674900 | 695002-HCB-ENG | 211 | Illegally posted materials | http://opm2820.davidbozzi.com/Cases/ITTAutomotive.pdf | IPR | Illegal Posting Removed | Sent takedown letter 1/13/12. Link removed. | Closed | [NAME] DB Design Boston http://dbdesignboston.com/ mailto:[EMAIL]
 | 2012-01-25 00:00:00 |  | CUS | NANCY.BERNARD | 1674904 | [NAME] | 211 | Illegally posted materials | http://www.bligoo.com/media/users/1/99346/files/How Pixar fosters collective creativity.pdf | FL | FeedBack Logged | Sent first DMCA notice 1/3/12 via website's own contact page. Sent second notice 1/17/12. No response. | Open | Blue Company SA Chile http://www.bluecompany.cl/frontpage
 | 2012-01-25 00:00:00 | 10395813 | CUS | NANCY.BERNARD | 1674940 | 893005-HCB-ENG | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/11062332/11062354/bd6c4f166a95ab1faff797fe25715e39 | IPR | Illegal Posting Removed | [NAME] brought this to our attention. Darden Single Click link. Brought to [NAME] attention. Deactivated link. | Closed | Darden SINGLE CLICK LINK “Auth. for use in Data Analysis and Optimization by [NAME] 2012” Darden/UVA
 | 2012-01-25 00:00:00 | 10395813 | CUS | NANCY.BERNARD | 1674944 | 894011-HCB-ENG | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/11062503/11062506/062e6aa7f7f236254b61f79153ab949d | IPR | Illegal Posting Removed | [NAME] brought this to our attention. Darden Single Click link. Brought to [NAME] attention. Deactivated link. | Closed | Darden SINGLE CLICK LINK “Auth. for use in Data Analysis and Optimization by [NAME] 2012” Darden/UVA
 | 2012-01-25 00:00:00 | 10395813 | CUS | NANCY.BERNARD | 1674946 | OSA1-HCB-ENG | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/11062332/11062333/0dbdc7eb4049440828fa4f8f51412b28 | IPR | Illegal Posting Removed | [NAME] brought this to our attention. Darden Single Click link. Brought to [NAME] attention. Deactivated link. | Closed | Darden SINGLE CLICK LINK “Auth. for use in Data Analysis and Optimization by [NAME] 2012” Darden/UVA
 | 2012-01-25 00:00:00 | 10395813 | CUS | NANCY.BERNARD | 1674948 | 673105-HCB-ENG | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/11062503/11062505/7c8e01e5a537ebbfef5c7a83daec180e | IPR | Illegal Posting Removed | [NAME] brought this to our attention. Darden Single Click link. Brought to [NAME] attention. Deactivated link. | Closed | Darden SINGLE CLICK LINK “Auth. for use in Data Analysis and Optimization by [NAME] 2012”
 | 2012-01-25 00:00:00 | 10854107 | CUS | NANCY.BERNARD | 1677870 | 599127-HCB-ENG | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/11575571/11575728/6a796bc3f278c8827a2b8bf31df8381f | IPR | Illegal Posting Removed | HEC Montreal Single Click found on Google. Link removed. | Closed | HEC Montreal Single Click. “Auth. for use in International Marketing by Aurelia Durand Dec 2011 to May 2012” [EMAIL]
 | 2012-01-25 00:00:00 | 10854107 | CUS | NANCY.BERNARD | 1677872 | 807029-HCB-ENG | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/11575729/11575733/ed3d25b1ffd7d5e67e577d883751b542 | IPR | Illegal Posting Removed | HEC Montreal Single Click found on Google. Link removed. | Closed | HEC Montreal Single Click. “Auth. for use in International Marketing by Aurelia Durand Dec 2011 to May 2012” [EMAIL]
 | 2012-01-25 00:00:00 | 10854107 | CUS | NANCY.BERNARD | 1677874 | 708477-HCC-ENG | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/11575729/11575730/b500062740da5a785d1ce77af1e9d7dd | IPR | Illegal Posting Removed | HEC Montreal Single Click found on Google. Link removed. | Closed | HEC Montreal Single Click. “Auth. for use in International Marketing by Aurelia Durand Dec 2011 to May 2012” [EMAIL]
 | 2012-01-25 00:00:00 | 10854107 | CUS | NANCY.BERNARD | 1678066 | 506S11-HCB-SPA | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/11575729/11575797/e0950a0f38447a4c8ef2e8968da12372 | IPR | Illegal Posting Removed | HEC Montreal Single Click found on Google. Link removed. | Closed | HEC Montreal Single Click. “Auth. for use in International Marketing by Aurelia Durand Dec 2011 to May 2012” [EMAIL]
 | 2012-01-25 00:00:00 | 10854107 | CUS | NANCY.BERNARD | 1678266 | 707445-HCB-ENG | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/11575729/11575732/cfafe237c27428496d311c38c7a47076 | IPR | Illegal Posting Removed | HEC Montreal Single Click found on Google. Link removed. | Closed | HEC Montreal Single Click. “Auth. for use in International Marketing by Aurelia Durand Dec 2011 to May 2012” [EMAIL]
 | 2012-01-25 00:00:00 | 10854107 | CUS | NANCY.BERNARD | 1678468 | 399007-HCB-ENG | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/11575729/11575731/3d5d1edc9f3d2fdf8a444f09502555da | IPR | Illegal Posting Removed | HEC Montreal Single Click found on Google. Link removed. | Closed | HEC Montreal Single Click. “Auth. for use in International Marketing by Aurelia Durand Dec 2011 to May 2012” [EMAIL]
 | 2012-01-25 00:00:00 | 10854107 | CUS | NANCY.BERNARD | 1678470 | 707S26-HCB-SPA | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/11575729/11575801/e8436f2a6d4e62f0b75a9412f6737d5c | IPR | Illegal Posting Removed | HEC Montreal Single Click found on Google. Link removed. | Closed | HEC Montreal Single Click. “Auth. for use in International Marketing by Aurelia Durand Dec 2011 to May 2012” [EMAIL]
 | 2012-01-25 00:00:00 | 10854107 | CUS | NANCY.BERNARD | 1678474 | 807S26-HCB-SPA | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/11575729/11575803/337fcbaaf66eacdd741e1e4a6c866263 | IPR | Illegal Posting Removed | HEC Montreal Single Click found on Google. Link removed. | Closed | HEC Montreal Single Click. “Auth. for use in International Marketing by Aurelia Durand Dec 2011 to May 2012” [EMAIL]
 | 2012-01-25 00:00:00 | 10854107 | CUS | NANCY.BERNARD | 1678666 | 4129-HCB-ENG | 211 | Illegally posted materials | HEC Montreal Single Click. | IPR | Illegal Posting Removed | HEC Montreal Single Click found on Google. Link removed. | Closed | HEC Montreal Single Click. “Auth. for use in Finance d’Enterprise II by Jean-Sebastien Michel Nov 2011-Feb 2012” [EMAIL]
 | 2012-01-25 00:00:00 | 10854107 | CUS | NANCY.BERNARD | 1679066 | 291031-HCB-ENG | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/11319578/11319579/7ad00e52c10879f91acbae070119568d | IPR | Illegal Posting Removed | HEC Montreal Single Click found on Google. Link removed. | Closed | HEC Montreal Single Click. “Auth. for use in Finance d’Enterprise II by Jean-Sebastien Michel Nov 2011-Feb 2012” [EMAIL]
 | 2012-01-27 00:00:00 | 10465627 | CUS | NANCY.BERNARD | 1685166 | 592035-HCB-ENG | 211 | Illegally posted materials | [NAME] | IPR | Illegal Posting Removed | Imperial College single click link found on Google. Link removed and reset. | Closed | Imperial College Single Click. “Auth. for Marketing Fundamentals by [NAME] to Sep 2012” [NAME] <[EMAIL]>
 | 2012-01-27 00:00:00 | 10465627 | CUS | NANCY.BERNARD | 1685168 | 596036-HCC-ENG | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/11033066/11033068/df40e214d9cb94c032952369839c105a | IPR | Illegal Posting Removed | Imperial College single click. Link removed and reset. | Closed | Imperial College single click. “Auth. for Marketing Fundamentals by [NAME] to Sep 2012” [NAME] <[EMAIL]>
 | 2012-01-27 00:00:00 | 10355776 | CUS | NANCY.BERNARD | 1685176 | 709458-HCB-ENG | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/11002312/11002354/41483a430d373aba1b5337bc114bdca4 | IPR | Illegal Posting Removed | Single Click link found on Google. Link removed. | Closed | Single click link. “Auth. for use in Managing Health Care Costs by [NAME] 2012" [NAME] Dept. of Health Policy & Management mailto:[EMAIL]
 | 2012-01-27 00:00:00 | 6 | CUS | NANCY.BERNARD | 1685190 | 606090-HCB-ENG | 211 | Illegally posted materials | http://www.hbs.edu/rethinking-the-mba/docs/harvard-business-school-case-barry-riceman-at-net-d-a.pdf | IPR | Illegal Posting Removed | Sent first email 12/20/12. Sent second email 1/5/12. Sent third email 1/19/12. Requested new contact from [NAME]. Sent email 1/25/12. Link removed. | Closed | HBS posting. “Auth. for use in Commercializing Science: Clean Tech and Physical Science Focus by Prof. [NAME] from Aug 2010-Feb2011”
 | 2012-01-27 00:00:00 | 6 | CUS | NANCY.BERNARD | 1685192 | 604034-HCB-ENG | 211 | Illegally posted materials | http://www.hbs.edu/rethinking-the-mba/docs/harvard-business-school-case-photovoltaic-breakthrough.pdf | IPR | Illegal Posting Removed | Sent first email 12/20/12. Sent second email 1/5/12. Sent third email 1/19/12. Requested new contact from [NAME]. Sent email 1/25/12. Link removed. | Closed | HBS posting. “Auth. for use in Commercializing Science: Clean Tech and Physical Science Focus by Prof. [NAME] from Aug 2010-Feb2011”
 | 2012-01-27 00:00:00 | 6 | CUS | NANCY.BERNARD | 1685194 | 607047-HCB-ENG | 211 | Illegally posted materials | http://www.hbs.edu/rethinking-the-mba/docs/harvard-business-school-note-mertons-ethos-of-science-excerpts-and-summaries.pdf | IPR | Illegal Posting Removed | Sent first email 12/20/12. Sent second email 1/5/12. Sent third email 1/19/12. Requested new contact from [NAME]. Sent email 1/25/12. Link removed. | Closed | HBS posting. “Auth. for use in Commercializing Science: Clean Tech and Physical Science Focus by Prof. [NAME] from Aug 2010-Feb2011”
 | 2012-01-27 00:00:00 | 8656190 | CUS | NANCY.BERNARD | 1685198 | 105072-HCB-ENG | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/10976712/10977136/eccd192847ed8818cab43ec5741546f6 | IPR | Illegal Posting Removed | U of Rochester Single Click link found on Google. Link removed. | Closed | U of Rochester Single Click “Auth. for use in Econ Theory of Organizations MSFNYC by [NAME] to Mar 2012” [NAME] Senior Associate Director of Executive Programs Simon Graduate School of Business University of Rochester E-mail: [EMAIL]
 | 2012-01-27 00:00:00 | 8656190 | CUS | NANCY.BERNARD | 1685200 | 800269-HCB-ENG | 211 | Illegally posted materials | [NAME] | IPR | Illegal Posting Removed | U of Rochester Single Click link found on Google. Link removed. | Closed | U of Rochester Single Click “Auth. for use in Econ Theory of Organizations MSFNYC by [NAME] to Mar 2012”
 | 2012-01-27 00:00:00 | 8656190 | CUS | NANCY.BERNARD | 1685202 | 495011-HCB-ENG | 211 | Illegally posted materials | [NAME] | IPR | Illegal Posting Removed | U of Rochester Single Click link found on Google. Link removed. | Closed | U of Rochester Single Click “Auth. for use in Econ Theory of Organizations MSFNYC by [NAME] to Mar 2012”
 | 2012-01-27 00:00:00 | 8656190 | CUS | NANCY.BERNARD | 1685204 | 710414-HCB-ENG | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/10976712/10977033/b2f74bf92d2a887d4f69a739a578b3fe | IPR | Illegal Posting Removed | U of Rochester Single Click link found on Google. Link removed. | Closed | U of Rochester Single Click “Auth. for use in Econ Theory of Organizations MSFNYC by [NAME] to Mar 2012”
 | 2012-01-27 00:00:00 | 8656190 | CUS | NANCY.BERNARD | 1685206 | 311094-HCB-ENG | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/10976712/10977139/e0de65e504c9d78a3d4f208e6c013575 | IPR | Illegal Posting Removed | U of Rochester Single Click link found on Google. Link removed. | Closed | U of Rochester Single Click “Auth. for use in Econ Theory of Organizations MSFNYC by [NAME] to Mar 2012”
 | 2012-01-27 00:00:00 | 8656190 | CUS | NANCY.BERNARD | 1685208 | 2182-HCB-ENG | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/10976712/10977137/b1bf51fd03dac303d5ef9a6d53fdabba | IPR | Illegal Posting Removed | U of Rochester Single Click link found on Google. Link removed. | Closed | U of Rochester Single Click “Auth. for use in Econ Theory of Organizations MSFNYC by [NAME] to Mar 2012”
 | 2012-01-27 00:00:00 | 8656190 | CUS | NANCY.BERNARD | 1685210 | 191002-HCB-ENG | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/10976712/10977134/15ab6ba0797dff80e62f506b035e48bf | IPR | Illegal Posting Removed | U of Rochester Single Click link found on Google. Link removed. | Closed | U of Rochester Single Click “Auth. for use in Econ Theory of Organizations MSFNYC by [NAME] to Mar 2012”
 | 2012-01-27 00:00:00 | 8656190 | CUS | NANCY.BERNARD | 1685212 | [NAME] | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/10976712/10977140/a5d0c138dea88355608b175372e8399b | IPR | Illegal Posting Removed | U of Rochester Single Click link found on Google. Link removed. | Closed | U of Rochester Single Click “Auth. for use in Econ Theory of Organizations MSFNYC by [NAME] to Mar 2012”
 | 2012-01-27 00:00:00 | 8656190 | CUS | NANCY.BERNARD | 1685214 | 2799-HCB-ENG | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/10976712/10977138/727b776b6eacf09c018367916941759f | IPR | Illegal Posting Removed |  | Closed | U of Rochester Single Click “Auth. for use in Econ Theory of Organizations MSFNYC by [NAME] to Mar 2012”
 | 2012-01-27 00:00:00 | 8656190 | CUS | NANCY.BERNARD | 1685216 | 707445-HCB-ENG | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/10976712/10977135/018e450f7c93d1d23c784901b8ba6038 | IPR | Illegal Posting Removed | U of Rochester Single Click link found on Google. Link removed. | Closed | U of Rochester Single Click “Auth. for use in Econ Theory of Organizations MSFNYC by [NAME] to Mar 2012”
 | 2012-01-31 00:00:00 |  | CUS | NANCY.BERNARD | 1689076 | [NAME] | 211 | Illegally posted materials | http://www.bananamarketing.com/images/blog/pdf/Avatar_Based_Marketing.pdf | FL | FeedBack Logged | Sent takedown letter 1/3/12. Sent follow up emails 1/9/12, 1/19/12. Escalated to [NAME]. | Open | [NAME] http://bananamarketing.com/ [mailto:[EMAIL]] Reply:Those URLs's below are not links that go to a URL I can edit or change.They're also 7 years old. I don't think anyone is searching for that stuff. If I can see where they appear on the old blog I can remove them, but I need those links. It's an old blog so it's not active. Ms. [NAME], [NAME] has forwarded this to me. Please go onto your own blog and find these files, wherever they might be there, and remove them. We don’t know your URLs but I’m sure you can locate them yourself and take care of this problem. Please let us know the outcome; thank you. [NAME]
 | 2012-01-31 00:00:00 |  | CUS | NANCY.BERNARD | 1689078 | F0607F-HCB-ENG | 211 | Illegally posted materials | http://www.bananamarketing.com/images/blog/pdf/JoeGirardWorld'sGreatestSalesperson.pdf | FL | FeedBack Logged | Sent takedown letter 1/3/12. Sent follow up emails 1/9/12, 1/19/12. Escalated to [NAME]. | Open | [NAME] http://bananamarketing.com/ [mailto:[EMAIL]]
 | 2012-01-31 00:00:00 |  | CUS | NANCY.BERNARD | 1689080 | R0607B-HCB-ENG | 211 | Illegally posted materials | http://www.bananamarketing.com/images/blog/pdf/PsychologyoftheSalesperson_ AG.ClotaireRapaille.pdf | FL | FeedBack Logged | Sent takedown letter 1/3/12. Sent follow up emails 1/9/12, 1/19/12. Escalated to [NAME]. | Open | [NAME] http://bananamarketing.com/ [mailto:[EMAIL]]
 | 2012-01-31 00:00:00 | 2676384 | CUS | NANCY.BERNARD | 1689108 | 692015-HCB-ENG | 211 | Illegally posted materials | ftp://130.126.4.36/Job Pick Up/Ketty/desktop folders/Misc. Desktop Files/CPS Stuff/HBC/viewFileNavBean.pdf | IPR | Illegal Posting Removed | Sent first takedown letter 1/10/12. Sent second letter via website’s contact page 1/20/12. Sent third letter to new email address. Link removed. | Closed | University of Illinois at Urbana Champaign [EMAIL]
 | 2012-01-31 00:00:00 | 2676384 | CUS | NANCY.BERNARD | 1689110 | 209088-HCB-ENG | 211 | Illegally posted materials | ftp://130.126.4.36/Job Pick Up/Ketty/desktop folders/Misc. Desktop Files/CPS Stuff/HBC/9-209-088.pdf | IPR | Illegal Posting Removed | Sent first takedown letter 1/10/12. Sent second letter via website’s contact page 1/20/12. Sent third letter to new email address. Link removed. | Closed | University of Illinois at Urbana Champaign [EMAIL]
 | 2012-01-31 00:00:00 | 2676384 | CUS | NANCY.BERNARD | 1689114 | 694074-HCB-ENG | 211 | Illegally posted materials | ftp://130.126.4.36/Job Pick Up/Ketty/desktop folders/Misc. Desktop Files/CPS Stuff/HBC/Eli.pdf | IPR | Illegal Posting Removed | Sent first takedown letter 1/10/12. Sent second letter via website’s contact page 1/20/12. Sent third letter to new email address. Link removed. | Closed | University of Illinois at Urbana Champaign [EMAIL]
 | 2012-01-31 00:00:00 | 2676384 | CUS | NANCY.BERNARD | 1689116 | R0509D-HCB-ENG | 211 | Illegally posted materials | ftp://130.126.4.36/Job Pick Up/Ketty/desktop folders/Misc. Desktop Files/CPS Stuff/HBC/Fixing.pdf | IPR | Illegal Posting Removed | Sent first takedown letter 1/10/12. Sent second letter via website’s contact page 1/20/12. Sent third letter to new email address. Link removed. | Closed | University of Illinois at Urbana Champaign [EMAIL]
 | 2012-01-31 00:00:00 | 2676384 | CUS | NANCY.BERNARD | 1689120 | 690084-HCB-ENG | 211 | Illegally posted materials | ftp://130.126.4.36/Job Pick Up/Ketty/desktop folders/Misc. Desktop Files/CPS Stuff/HBC/Frost.pdf | IPR | Illegal Posting Removed | Sent first takedown letter 1/10/12. Sent second letter via website’s contact page 1/20/12. Sent third letter to new email address. Link removed. | Closed | University of Illinois at Urbana Champaign [EMAIL]
 | 2012-01-31 00:00:00 | 2676384 | CUS | NANCY.BERNARD | 1689124 | 695022-HCB-ENG | 211 | Illegally posted materials | ftp://130.126.4.36/Job Pick Up/Ketty/desktop folders/Misc. Desktop Files/CPS Stuff/HBC/get.pdf | IPR | Illegal Posting Removed | Sent first takedown letter 1/10/12. Sent second letter via website’s contact page 1/20/12. Sent third letter to new email address. Link removed. | Closed | University of Illinois at Urbana Champaign [EMAIL]
 | 2012-01-31 00:00:00 | 2676384 | CUS | NANCY.BERNARD | 1689126 | R0310J-HCB-ENG | 211 | Illegally posted materials | ftp://130.126.4.36/Job Pick Up/Ketty/desktop folders/Misc. Desktop Files/CPS Stuff/HBC/Lean.pdf | IPR | Illegal Posting Removed | Sent first takedown letter 1/10/12. Sent second letter via website’s contact page 1/20/12. Sent third letter to new email address. Link removed. | Closed | University of Illinois at Urbana Champaign [EMAIL]
 | 2012-01-31 00:00:00 | 2676384 | CUS | NANCY.BERNARD | 1689130 | 90406-HCB-ENG | 211 | Illegally posted materials | ftp://130.126.4.36/Job Pick Up/Ketty/desktop folders/Misc. Desktop Files/CPS Stuff/HBC/Reengineering.pdf | IPR | Illegal Posting Removed | Sent first takedown letter 1/10/12. Sent second letter via website’s contact page 1/20/12. Sent third letter to new email address. Link removed. | Closed | University of Illinois at Urbana Champaign [EMAIL]
 | 2012-01-31 00:00:00 | 2676384 | CUS | NANCY.BERNARD | 1689132 | 674011-HCB-ENG | 211 | Illegally posted materials | ftp://130.126.4.36/Job Pick Up/Ketty/desktop folders/Misc. Desktop Files/CPS Stuff/HBC/Sea Pines.pdf | IPR | Illegal Posting Removed | Sent first takedown letter 1/10/12. Sent second letter via website’s contact page 1/20/12. Sent third letter to new email address. Link removed. | Closed | University of Illinois at Urbana Champaign [EMAIL]
 | 2012-01-31 00:00:00 | 2676384 | CUS | NANCY.BERNARD | 1689136 | 693019-HCB-ENG | 211 | Illegally posted materials | ftp://130.126.4.36/Job Pick Up/Ketty/desktop folders/Misc. Desktop Files/CPS Stuff/HBC/Toyota.pdf | IPR | Illegal Posting Removed | Sent first takedown letter 1/10/12. Sent second letter via website’s contact page 1/20/12. Sent third letter to new email address. Link removed. | Closed | University of Illinois at Urbana Champaign [EMAIL]
 | 2012-01-31 00:00:00 | 3013153 | CUS | NANCY.BERNARD | 1689138 | 502040-HCC-ENG | 211 | Illegally posted materials | http://classes.strategysolutions.org/uhcmm271/mtndw.pdf | FL | FeedBack Logged | Sent first takedown letter 1/11/12. Sent second letter 1/24/12. Sent third letter to new email.No resposne. | Open | [NAME] of Hartford Manchester CC Strategy Solutions http://classes.strategysolutions.org/ mailto:[EMAIL]
 | 2012-01-31 00:00:00 | 10215309 | CUS | NANCY.BERNARD | 1689142 | ROT111-HCB-ENG | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/9408783/9408784/0ac75891dc5f3f0be9e002e10d39a966 | IPR | Illegal Posting Removed | Athabasca U. single click link found on Google. Link expired. | Closed | “Auth. for use in Strategy and Technology by [NAME] from May 2011 to Jan 2012" Athabasca University Canada
 | 2012-01-31 00:00:00 | 10215309 | CUS | NANCY.BERNARD | 1689144 | 2449BC-HCB-ENG | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/6016426/6016428/8c0aabec209174eae7457bbc524f1d8f | FL | FeedBack Logged | Athabasca U. single click link found on Google. | Open | “Auth. For ACCT 454: Decision Analysis by [NAME] from Apr 2010-Jun 2013" Athabasca U.
 | 2012-01-31 00:00:00 | 10215309 | CUS | NANCY.BERNARD | 1689146 | 189029-HCB-ENG | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/6016426/6016430/636e8048b4c0b5ab957ab7213bf84bfa | FL | FeedBack Logged | Athabasca U. single click link found on Google. | Open | “Auth. For ACCT 454: Decision Analysis by [NAME] from Apr 2010-Jun 2013" Athabasca U.
 | 2012-01-31 00:00:00 | 10215309 | CUS | NANCY.BERNARD | 1689150 | CG13-HCB-ENG | 211 | Illegally posted materials | http://cb.hbsp.harvard.edu/cb/pl/6177221/6177223/eb73abfb326b0d71f3ad5d0a166c8989 | FL | FeedBack Logged | Athabasca U. single click link found on Google. | Open | “Auth. For ACCT 454: Decision Analysis by [NAME] from Apr 2010-Jun 2013" Athabasca U.
 | 2012-01-31 00:00:00 |  | CUS | NANCY.BERNARD | 1689152 | R0805J-HCB-ENG | 211 | Illegally posted materials | http://bridgetwoworlds.com/press/HBRMarketingMix%5B1%5D.pdf | FL | FeedBack Logged | HBR article link posted on website.Brought to [NAME] attention.Sent takedown letter 1/26/12. | Open | Reply: Thank you for your note. I did not realize that posting this article involved infringing on your copyright protections. I have asked my webmaster to remove is asap. Once the link is removed, I will follow the instructions for requesting permission to post. Thank you very much. [NAME] Two Worlds http://bridgetwoworlds.com/ mailto:[EMAIL]
 | 2012-01-31 00:00:00 |  | CUS | NANCY.BERNARD | 1689156 | R0509E-HCB-ENG | 211 | Illegally posted materials | http://www.capatcolumbia.com/reading packet/All_Strategy_is_Local.pdf | FL | FeedBack Logged | Brought to [NAME] attention. Sent takedown letter 1/4/12. Responded, but waiting for link to be removed. Sent a reminder email 1/24/12. | Open | Reply: Thank you for forwarding the letter from Mr [NAME]. I will remove the articles from my website and then ask for permission from HBP to re-post them as quickly as I can. However, the computer from which I edit the website crashed last month. I am in the process of getting it repaired, but at the moment I have no ability to edit the site. I will keep you posted as to my progress in complying with your request. Sincerely, [NAME] CAP@Columbia Columbia U. [EMAIL]
 | 2012-01-31 00:00:00 |  | CUS | NANCY.BERNARD | 1689158 | R0601K-HCB-ENG | 211 | Illegally posted materials | http://www.capatcolumbia.com/reading packet/Hidden_Traps_in_Decision_Making.pdf | FL | FeedBack Logged | Brought to [NAME] attention. Sent takedown letter 1/4/12. Responded, but waiting for link to be removed. Sent a reminder email 1/24/12. | Open | [NAME] CAP@Columbia Columbia U. [EMAIL]
 | 2012-01-31 00:00:00 |  | CUS | NANCY.BERNARD | 1689164 | 504016-HCB-ENG | 211 | Illegally posted materials | http://www.kulker-online.eu/component/option,com_docman/task,doc_download/gid,653/ | FL | FeedBack Logged | Sent first DMCA notice 12/20/11. Sent second notice 1/5/12. Sent third notice via own contact page 1/17/12. Escalated to [NAME]. [NAME] sent letter to dept. chair 1/24/12. No response. [NAME] letter to 3 new contacts. | Open | Online magazine for students, Budapest Business School Faculty of Foreign Trade http://www.kulker-online. Dr.[NAME] Ph.D Dept. Chair http://en.bgf.hu/ Ferkelt.Balázs@kkfk.bgf.hu
 | 2012-01-31 00:00:00 |  | CUS | NANCY.BERNARD | 1689166 | 504089-HCB-ENG | 211 | Illegally posted materials | http://www.kulker-online.eu/component/option,com_docman/task,doc_download/gid,654/ | FL | FeedBack Logged | TEACHING NOTE. Sent first DMCA notice 12/20/11. Sent second notice 1/5/12. Sent third notice via own contact page 1/17/12. Escalated to [NAME]. [NAME] sent letter to dept. chair 1/24/12. No response. [NAME] letter to 3 new contacts. | Open | TEACHING NOTE. Online magazine for students, Budapest Business School Faculty of Foreign Trade http://www.kulker-online. Dr.[NAME] Ph.D Dept. Chair http://en.bgf.hu/ Ferkelt.Balázs@kkfk.bgf.hu
 | 2012-01-31 00:00:00 |  | CUS | NANCY.BERNARD | 1689254 | R1201B-HCB-ENG | 211 | Illegally posted materials | http://apscu.informz.net/z/cjUucD9taT0yMDcxOTY4JnA9MSZ1PTEwMDM0NDMxMTAmbGk9OTg1MDE3Mg/index.html | FL | FeedBack Logged | APSCU newsletter link. [NAME] brought this to our attetnion. Escalated to [NAME]. | Open | APSCU newsletter. HBR article link on front page. Looks like a single click link, but no footer.
 | 2012-01-31 00:00:00 | 2747923 | CUS | TCANNON | 1689256 | R0701D-PDF-ENG | 211 | Illegally posted materials | HBR article posted at Univ of Texas Health Science Center : http://www.uthscsa.edu/gme/documents/BecomingtheBoss.pdf | IPR | Illegal Posting Removed | emailed takedown letter | Closed | See: : http://www.uthscsa.edu/gme/documents/BecomingtheBoss.pdf
 | 2012-01-31 00:00:00 | 2354814 | CUS | TCANNON | 1689262 | 302049-PDF-ENG | 211 | Illegally posted materials | Single Click link available via web search at http://www.smcmba.com/index.php?option=com_docman&task=doc_download&gid=2573&Itemid=101 | IPR | Illegal Posting Removed | emailed takedown letter | Closed | See: http://www.smcmba.com/index.php?option=com_docman&task=doc_download&gid=2573&Itemid=101
 | 2012-01-04 00:00:00 | 14069675 | CUS | SEAN.OHARA | 1512496 | -- | 141 | Incorrect product entered | Agent entered Dec 2012 instead of 2011 issue for 11704278 | FL | FeedBack Logged | Cancelled original order, booked new free order for rush shipping and new bill-only order. | Closed
 | 2012-01-04 00:00:00 | 10190183 | CUS | [NAME] | 1515066 | 710802-HTM-ENG | 141 | Incorrect product entered | I'm so sorry - that was my mistake. I put the wrong title on the order I submitted. 710802-HTM-ENG | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-10 00:00:00 | 14230240 | CUS | [NAME] | 1550066 | -- | 141 | Incorrect product entered | The customer felt like she was rushed through her order number 11741778 and she ended up getting one of the wrong items. |  |  |  | Closed
 | 2012-01-13 00:00:00 | 14230240 | CUS | [NAME] | 1583070 | R0707J-HCB-ENG | 141 | Incorrect product entered | We included R0707J when she requested R0101H. | SRO | Sent Replacement Order |  | Closed
 | 2012-01-13 00:00:00 | 14230240 | CUS | [NAME] | 1583074 | R0707J-HCB-ENG | 141 | Incorrect product entered | On the reshipment of a previously incorrect order we again sent the (same) wrong item. | SRO | Sent Replacement Order | I emailed her PDF so she could prepare for weekend class. | Closed
 | 2012-01-20 00:00:00 | 11784753 | CUS | TYISHA.EDWARDS | 1631466 | UV0886-HCB-ENG | 141 | Incorrect product entered | Customer recieved the incorrect item. Replacement order was shipped outOrder was placed with [NAME] |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14497503 | CUS | NANCY.BERNARD | 1599466 | -- | 209 | Incorrect quantity entered | Web order came through with "0" quantity for 3 items | RAR | Researched and Resolved | Notified customer of incorrect quanity. Customer confirmed order before being booked. | Closed
 | 2012-01-10 00:00:00 | 3247160 | CUS | SEAN.OHARA | 1551470 | -- | 156 | Order not in system | Customer sent PO, order was never placed | FL | FeedBack Logged |  | Closed
 | 2012-01-13 00:00:00 | 2 | CUS | [NAME] | 1581866 | 394057-HCB-ENG | 156 | Order not in system | Adolay called because [NAME] was looking for 940 copies of a case. We had missed that line on the order. | SRO | Sent Replacement Order | I placed new order 11760918. | Closed
 | 2012-01-24 00:00:00 | 14561822 | CUS | CELINA.MARTIN | 1661666 | -- | 156 | Order not in system | credit for order never processed |  |  |  | Closed
 | 2012-01-18 00:00:00 | 12010045 | CUS | CELINA.MARTIN | 1603866 | -- | 156 | Order not in system | customer's RMA was never processed |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14508274 | CUS | NANCY.BERNARD | 1607068 | -- | 176 | Ship to incorrect | UPS Ship to PO Box | RAR | Researched and Resolved | Emailed customer who provided street address. | Closed
 | 2012-01-23 00:00:00 | 13540386 | CUS | NANCY.BERNARD | 1645866 | -- | 176 | Ship to incorrect | Order had UPS Next Day shipping to PO Box | FL | FeedBack Logged | emailed customer to ask for either street address or change ship method | Open
 | 2012-01-31 00:00:00 | 10005381 | CUS | GMCWHORTER | 1689090 | -- | 176 | Ship to incorrect | This coustomer ordered hard copies of several case but didn't get them as they were entered as (type) pdf with a ship method. Canceled order and reshipped cases. |  |  |  | Open
 | 2012-01-05 00:00:00 | 11299101 | CUS | CELINA.MARTIN | 1523078 | -- | 100 | Z Other | called to make payment with card - payment did not process |  |  |  | Closed
 | 2012-01-06 00:00:00 | 11610156 | CUS | [NAME] | 1534066 | -- | 100 | Z Other | sent free book due to problems with payment sent to sub dept |  |  |  | Closed
 | 2012-01-10 00:00:00 | 14319587 | CUS | JWILLS | 1554466 | -- | 100 | Z Other | This customer was erroneously approved as [NAME] -- she is a student who registered incorrectly and shares a name with a philosophy professor at her university. [NAME]. email addresses for student and professor, however. | FL | FeedBack Logged | Changed customer to Student user role, took away AQ access. | Closed
 | 2012-01-12 00:00:00 | 7880040 | CUS | NANCY.BERNARD | 1575070 | 502006-HCB-ENG | 100 | Z Other | Customer requested digital rights for a case that is only available in hard copy format. | RAR | Researched and Resolved | Permission was denied | Closed
 | 2012-01-13 00:00:00 | 13930860 | CUS | JWILLS | 1580266 | -- | 100 | Z Other | This customer's package was returned to us (he didn't provide full address while placing order) but he was not informed that we got the package back a month ago and did a credit. | SRO | Sent Replacement Order |  | Closed
 | 2012-01-17 00:00:00 | 2615088 | CUS | TYISHA.EDWARDS | 1587880 | -- | 100 | Z Other | Decided not place order because access to material expires in 6 months. |  |  |  | Closed
 | 2012-01-17 00:00:00 | 7880040 | CUS | NANCY.BERNARD | 1593466 | 387034-HCB-ENG | 100 | Z Other | this case is only available in hard copy format. Permission for digital rights was denied. | RAR | Researched and Resolved | Permission was denied. | Closed
 | 2012-01-19 00:00:00 | 14412864 | CUS | TYISHA.EDWARDS | 1615066 | -- | 100 | Z Other | Unable to place order and has Pending charges in account due to the MLK weekend credit card issue. |  |  |  | Closed
 | 2012-01-19 00:00:00 | 14412864 | CUS | TYISHA.EDWARDS | 1619866 | -- | 100 | Z Other | Unable to place order due to MLK website issue. |  |  |  | Closed
 | 2012-01-20 00:00:00 | 14369337 | CUS | TIFANY.DRINKWATER | 1641266 | -- | 100 | Z Other | student dropped course- needed to return order | CR | Credit Processed | prof confirmed student dropped course- issued credit | Closed
 | 2012-01-23 00:00:00 | 10464812 | CUS | TIFANY.DRINKWATER | 1650866 | -- | 100 | Z Other | wanted to return 10 perm from invoice 4744891 | FL | FeedBack Logged | credit was already issued in december for 10. invoice has been adjusted | Closed
 | 2012-01-23 00:00:00 | 14208242 | CUS | TIFANY.DRINKWATER | 1655866 | -- | 100 | Z Other | student using IT for management course- course loading slow in IE7 | FL | FeedBack Logged | explained compatible with ie9, firefox, chrome, [NAME]. explained ie 7&8 does load slow. | Closed | Thinks it is unacceptable that it takes a long tim to load & that it should be compatible with older version of IE.
 | 2012-01-24 00:00:00 | 11221569 | CUS | WENDY.YOO | 1668666 | -- | 100 | Z Other | Request reimbursement for coursepack purchased in 9/2010. Provided Withdrawn Form that references only Winter 2012. Credited the customer back | CR | Credit Processed |  | Closed
 | 2012-01-25 00:00:00 | 2439765 | CUS | WENDY.YOO | 1680266 | -- | 100 | Z Other | Delayed delivery bc UPS didnt follow instructions to leave package on a form the customer provided. We sent out a new package but customer finally received original package. UPS said that they could not see signature on the form. |  |  |  | Closed
 | 2012-01-25 00:00:00 | 2352584 | CUS | TYISHA.EDWARDS | 1682268 | -- | 100 | Z Other | "Everytime I try to place an order on HBD there is always some kind of issue, very fustrating" |  |  |  | Closed
 | 2012-01-26 00:00:00 | 13927569 | CUS | TIFANY.DRINKWATER | 1682928 | -- | 100 | Z Other | ordered on hbr & then on cb | CR | Credit Processed | processed credit for dupl order | Closed
 | 2012-01-26 00:00:00 | 14260984 | CUS | MSARCHIONI | 1682970 | -- | 100 | Z Other | [NAME] was wondering if the hard copy that was being shipped to him was shipped. | FL | FeedBack Logged | I let him know it did ship and I provided him with the UPS tracking number. | Closed
 | 2012-01-27 00:00:00 | 14792200 | CUS | SEAN.OHARA | 1685224 | -- | 100 | Z Other | Balanced scorecard report inquiry | FL | FeedBack Logged |  | Closed | [15:56:42] Sean : Thank you for contacting Harvard Business Publishing. [15:56:44] Sean : How may I assist you? [15:57:31] [NAME]: Hi, I am a librarian and was tyring to subscribe to Balanced Scorecard, it hat possible? [15:57:57] [NAME]: Or do we purchase singe issues only? [15:57:58] Sean : The Balanced Scorecard Report is being discontinued; I believe the last issue was either sent recently or will be sent in the near future. [15:58:09] Sean : You can purchase back issues, if necessary. [15:58:09] [NAME]: oops 'single' issues [15:58:49] [NAME]: Hum wied becasue th HBR site offers Jan-Feb 2012 is that the last one [15:59:02] Sean : I believe it is, yes. [15:59:29] Sean : Actually, the last issue should be May/June. [15:59:51] Sean : No new subscriptions are being accepted, however. [16:00:11] [NAME]: SO we buy singles until May/June? [16:00:18] Sean : Yes. [16:00:33] [NAME]: OK, one more question [16:00:40] [NAME] has left the session. [16:00:40] Additional comments will be added to the log, but will not be seen by the customer.
 | 2012-01-18 00:00:00 | 14392390 | ED | TYISHA.EDWARDS | 1603868 | -- | 103 | Editorial/Content | Wanted a refund because the case did not include the answers. |  |  |  | Closed
 | 2012-01-09 00:00:00 | 4296790 | ED | [NAME] | 1544068 | 502006-HCB-ENG | 103 | Editorial/Content | we dont' have digital rights for item and she was very frustrated by this. | FL | FeedBack Logged |  | Closed
 | 2012-01-20 00:00:00 | 14030496 | ED | TYISHA.EDWARDS | 1639868 | -- | 103 | Editorial/Content | Customer ordered an article and the bottom of each page her name and the page number overlaped. |  |  |  | Closed
 | 2012-01-24 00:00:00 | 10243874 | ED | TCANNON | 1664466 | 711450-PDF-ENG | 103 | Editorial/Content | TN says to share exhbits with the class | FL | FeedBack Logged | page 7 of TN says to share exhibits with the class, but they are in a locked pdf - emailed HE for file of exhibits only | Closed | -----Original Message----- From: Kelly, Micheal ([EMAIL]) Sent: Jan 20, 2012 12:48:49 PM Subject: Teaching Note for [NAME] in 2006: confronting success I am looking to introduce the this case into my strategy course in March. The teaching note has a great set of overheads for instructors to use in teaching the course. My copy downloaded from the site has Do Not Copy or Post written across the slides. Can you tell me how to acquire a clean copy of these slides for use in class?
 | 2012-01-06 00:00:00 | 12312171 | FIN | TIFANY.DRINKWATER | 1538066 | -- | 138 | Did not get invoice | requested copy of invoice | FL | FeedBack Logged | emailed copy of invoice | Closed
 | 2012-01-19 00:00:00 | 14262393 | FIN | CELINA.MARTIN | 1619884 | -- | 138 | Did not get invoice | Chagre on credit different than receipt documented - sent invoices to explain full charge amount |  |  |  | Closed
 | 2012-01-20 00:00:00 | 12879681 | FIN | TIFANY.DRINKWATER | 1642866 | -- | 138 | Did not get invoice | requested receipt | FL | FeedBack Logged | sent invoice | Closed
 | 2012-01-26 00:00:00 | 2755783 | FIN | TIFANY.DRINKWATER | 1682930 | -- | 138 | Did not get invoice | had old email on account- did not get invoice | FL | FeedBack Logged | emailed copy of invoice | Closed
 | 2012-01-30 00:00:00 | 10029078 | FIN | VMORRILL | 1687510 | -- | 138 | Did not get invoice | Their account had the wrong billing name/address | FL | FeedBack Logged |  | Open
 | 2012-01-09 00:00:00 | 11188877 | FIN | MICHELLE.CLANCY | 1543676 | -- | 138 | Did not get invoice | invoice request |  |  |  | Closed
 | 2012-01-12 00:00:00 | 10043405 | FIN | MICHELLE.CLANCY | 1574870 | -- | 138 | Did not get invoice | Request for copy of invoice |  |  |  | Closed
 | 2012-01-09 00:00:00 | 14069251 | FIN | MICHELLE.CLANCY | 1543668 | -- | 138 | Did not get invoice | Request for invoice |  |  |  | Closed
 | 2012-01-05 00:00:00 | 11265183 | FIN | JWILLS | 1523084 | -- | 280 | Dunning notice problem | Customer got statement in November which didn't account for the $1.88 credit done in September, said they owed us that amount when it had already been credited. | FL | FeedBack Logged |  | Closed
 | 2012-01-09 00:00:00 | 11138300 | FIN | VMORRILL | 1540868 | 396XBN-BUN-ENG | 280 | Dunning notice problem | The cr.card they gave on the web-order was either not applied or declined for the shippable portion | FL | FeedBack Logged | asked them to provide current card details | Closed
 | 2012-01-04 00:00:00 | 13066882 | FIN | JWILLS | 1512468 | -- | 262 | Refund to credit card not processed | Customer only received one refund check out of two. | FL | FeedBack Logged |  | Closed
 | 2012-01-05 00:00:00 | 14074458 | FIN | TYISHA.EDWARDS | 1520068 | -- | 264 | Tax exempt problem | Tax was charged to the order and appeared on the cc statement. |  |  |  | Closed
 | 2012-01-05 00:00:00 | 10512785 | FIN | TCANNON | 1523666 | R0209H-PDF-ENG | 264 | Tax exempt problem | tax exempt univ acct charged tax | OLME | Order/License Entered Manually | emailed customer for copy of tax exempt certificate | Closed
 | 2012-01-05 00:00:00 | 2399963 | FIN | TCANNON | 1523866 | 411018-PDF-ENG | 264 | Tax exempt problem | tax exempt univ acct charged tax | RAR | Researched and Resolved | emailed customer asking for copy of tax exempt certificate | Closed
 | 2012-01-09 00:00:00 | 13633241 | FIN | TCANNON | 1543268 | 505056-PDF-ENG | 264 | Tax exempt problem | tax exempt academic acct charged $24.67 tax | RAR | Researched and Resolved | emailed customer for tax exempt certificate, forwarded to Finance | Closed
 | 2012-01-09 00:00:00 | 10315844 | FIN | TCANNON | 1543666 | R1107M-PDF-ENG | 264 | Tax exempt problem | tax exempt univ acct charged tax | RAR | Researched and Resolved | emailed customer for copy of tax exempt certificate | Closed
 | 2012-01-09 00:00:00 | 10804459 | FIN | TCANNON | 1543670 | 808043-PDF-ENG | 264 | Tax exempt problem | tax charged to tax exempt univ acct | RAR | Researched and Resolved | emailed customer asking for tax exempt certificate - forwarded to Finance | Closed
 | 2012-01-11 00:00:00 | 2842287 | FIN | TCANNON | 1562272 | KEL022-PDF-ENG | 264 | Tax exempt problem | tax exempt academic acct charged tax | OLME | Order/License Entered Manually | asked customer for copy of tax exempt certificate - forwarded to finance | Closed
 | 2012-01-11 00:00:00 | 2423473 | FIN | TCANNON | 1562666 | 604038-PDF-ENG | 264 | Tax exempt problem | tax exempt academic acct charged tax | RAR | Researched and Resolved | asked customer for copy of tax exempt certificate | Closed
 | 2012-01-11 00:00:00 | 10312257 | FIN | TYISHA.EDWARDS | 1567466 | -- | 264 | Tax exempt problem | Order was charged tax and the institution is tax exemept. |  |  |  | Closed
 | 2012-01-13 00:00:00 | 10484845 | FIN | TCANNON | 1582666 | -- | 264 | Tax exempt problem | $20 tax charged to tax exempt academic acct | RAR | Researched and Resolved | asked customer for copy of tax exempt certificate - forwarded to Finance | Closed
 | 2012-01-26 00:00:00 | 14719366 | FIN | TCANNON | 1682910 | 10094-HCB-ENG | 264 | Tax exempt problem | $14.75 tax charge on tax exempt academic acct | RAR | Researched and Resolved | emailed customer for copy of tax exempt certificate | Closed
 | 2012-01-31 00:00:00 | 14813144 | FIN | TCANNON | 1689260 | R1201F-PDF-ENG | 264 | Tax exempt problem | tax exempt Govt Agency charged $20.02 tax | RAR | Researched and Resolved | emailed customer for copy of tax exempt form | Closed
 | 2012-01-03 00:00:00 | 10237757 | FIN | JWILLS | 1507468 | -- | 100 | Z Other | needed copy of invoice that said ITESM on it. | FL | FeedBack Logged |  | Closed
 | 2012-01-03 00:00:00 | 14080181 | FIN | JWILLS | 1508266 | -- | 100 | Z Other | Tax did not originally show up on this order for the customer; it looks like it somehow was applied later. She needs a copy of the invoice showing tax amount. | FL | FeedBack Logged |  | Closed
 | 2012-01-04 00:00:00 | 11302418 | FIN | JWILLS | 1513266 | -- | 100 | Z Other | Tax didn't appear on the original order confirmation -- customer needed copies of invoice showing tax amount so it matches her credit card statement. | FL | FeedBack Logged |  | Closed
 | 2012-01-09 00:00:00 | 14087333 | FIN | JWILLS | 1542868 | -- | 100 | Z Other | Customer's cc charge was a dollar higher than our invoices are showing. | FL | FeedBack Logged | Put him in touch with [NAME]. | Closed
 | 2012-01-10 00:00:00 | 10342767 | FIN | SAMUEL.MARKWELL | 1552882 | -- | 100 | Z Other | Customer received invoice for the cancelled part (and incorrect) of an order that was rebilled |  |  |  | Closed
 | 2012-01-11 00:00:00 | 2448559 | FIN | TYISHA.EDWARDS | 1567266 | -- | 100 | Z Other | Received over due notice and and needed invoice. |  |  |  | Closed
 | 2012-01-13 00:00:00 | 10169598 | FIN | SAMUEL.MARKWELL | 1580480 | -- | 100 | Z Other | [NAME] called to request a W-9 form - emailed it |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14425502 | FIN | SAMUEL.MARKWELL | 1597066 | -- | 100 | Z Other | Customer called again to try and place order for HMM full suite but again receioved "credit floor" message when attempting to charge CC |  |  |  | Closed
 | 2012-01-19 00:00:00 | 2206904 | FIN | SAMUEL.MARKWELL | 1620866 | -- | 100 | Z Other | customer called to inquire about check for .12 |  |  |  | Closed
 | 2012-01-19 00:00:00 | 2310593 | FIN | SAMUEL.MARKWELL | 1622266 | -- | 100 | Z Other | Customer called to inquire about credit for $690, informed it should have gone back on card |  |  |  | Closed
 | 2012-01-31 00:00:00 | 10365347 | FIN | TYISHA.EDWARDS | 1689282 | -- | 100 | Z Other | Invoices 4565125 and 4554711 were paid using the incorrect credit card. Payment will be made using the correct cc. |  |  |  | Closed
 | 2012-01-05 00:00:00 |  | FUL | [NAME] | 1517066 | -- | 111 | Carrier delayed, miss shipped or lost | An international subscriber in Taiwan has repeatedly had issues receiving their magazine. They've been treated rudely by our international subscription office |  |  |  | Closed
 | 2012-01-13 00:00:00 | 11561192 | FUL | KVALOIS | 1578466 | -- | 111 | Carrier delayed, miss shipped or lost | order held in customs due to documentation; order was abandoned; customer contacted us seeking status of order; replacement order sent | SRO | Sent Replacement Order |  | Closed
 | 2012-01-31 00:00:00 | 6478300 | FUL | [NAME] | 1689112 | -- | 111 | Carrier delayed, miss shipped or lost | The order got stuck in our system and never shipped out |  |  |  | Closed
 | 2012-01-10 00:00:00 | 14017658 | FUL | JWILLS | 1555866 | -- | 120 | Customer claims non receipt | UPS left this at front door, customer claims it didn't arrive. | SRO | Sent Replacement Order |  | Closed
 | 2012-01-13 00:00:00 | 2319140 | FUL | TYISHA.EDWARDS | 1580466 | -- | 120 | Customer claims non receipt | Customer called to find about the status of an order that [NAME] placed but never booked. Shipping was upgraded to Next Day. |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14353278 | FUL | TYISHA.EDWARDS | 1604066 | 12808-HBK-ENG | 120 | Customer claims non receipt | Customer placed 2 online orders;being shipped to the UK and the US. Both orders were shipped to the UK. Replacement order was shipped to the US address. |  |  |  | Closed
 | 2012-01-19 00:00:00 | 14048992 | FUL | JWILLS | 1626266 | -- | 120 | Customer claims non receipt | This package was missing key information to get it to the recipient, so it didn't arrive. | SRO | Sent Replacement Order |  | Closed
 | 2012-01-20 00:00:00 | 11298332 | FUL | VMORRILL | 1630866 | 12917-SBC-ENG | 120 | Customer claims non receipt | They say it wasn't received, but UPS tracking shows it as delivered (5/5/11; | FL | FeedBack Logged | UPS tracking# 1Z00E0E60300300123 | Closed
 | 2012-01-22 00:00:00 | 11194954 | FUL | TIFANY.DRINKWATER | 1644266 | -- | 120 | Customer claims non receipt | customer emailed saying has not received yet. overnight shipment | FL | FeedBack Logged | provided tracking number. shows delivered next day & signed for | Closed
 | 2012-01-06 00:00:00 | 14041780 | FUL | CELINA.MARTIN | 1529466 | -- | 122 | Defective product | book had duplicate chapters 8 and 9, but no chapter 6 and 7 |  |  |  | Closed
 | 2012-01-20 00:00:00 | 9063560 | FUL | [NAME] | 1637666 | 502804-VID-ENG | 122 | Defective product | no audio | FL | FeedBack Logged | he's going to try the DVD on a diff computer and if the sound still doesn't work, he'll let me know to ship him another opcy. | Closed
 | 2012-01-23 00:00:00 | 10243342 | FUL | [NAME] | 1652466 | 111140-HCB-ENG | 122 | Defective product | The author ordered a copy of TN 111140 on this order, but page 14 was printed in error as landscape, not protrait, so the caption bled into page 3. | SRO | Sent Replacement Order | I placed order 11799230 to ship good copies from PBC. [NAME] is working with Wilde to fix printing issue. | Closed
 | 2012-01-26 00:00:00 | 3 | FUL | [NAME] | 1682708 | 811065-HCB-ENG | 122 | Defective product | On jobs 32205 and 32246 for TEM and LTV 1&2 case 811065 was printed and links were sent with row labels cut off on exhibit 1. I am not sure where the error entered the system. | VA | Verbal Apology | I apologized to Theresa and we did a revision to a new, corrected 1/23/12 version. SC links automatically updated to this. They did not need new hard copies. [NAME] is in the loop. I will check with HE ops on the file error origins. | Closed
 | 2012-01-25 00:00:00 | 14658002 | FUL | TYISHA.EDWARDS | 1677868 | -- | 139 | Item damaged in transport | 18 of the 70 books ordered were damaged by rain. Replacement order was sent out. |  |  |  | Closed
 | 2012-01-10 00:00:00 | 14069621 | FUL | VMORRILL | 1557066 | 8169BN-BUN-ENG | 152 | Missed ship date | The bundle has not shipped yet, although all three component items are in-stock | FL | FeedBack Logged | asked [NAME] to check into this | Open
 | 2012-01-30 00:00:00 | 14772801 | FUL | [NAME] | 1687502 | 592092-HCB-ENG | 152 | Missed ship date | I'm not entirely sure we missed the delivery date, but he needed to PDF right NOW before class and it is set to arrive today, but after his class period, so I did PDF recovery so he's have copy now.q | PDF | PDF Recovery |  | Closed
 | 2012-01-10 00:00:00 | 3120805 | FUL | VMORRILL | 1552872 | 10430-HBK-ENG | 175 | Shipping cost | $31 shipping rate much too high for him; said he would not order because of that | FL | FeedBack Logged | mentioned he could try Amazon | Closed
 | 2012-01-17 00:00:00 |  | FUL | TYISHA.EDWARDS | 1587072 | -- | 175 | Shipping cost | International shipping rates too high. |  |  |  | Closed
 | 2012-01-25 00:00:00 |  | FUL | TYISHA.EDWARDS | 1674480 | -- | 175 | Shipping cost | International shipping rates too high. |  |  |  | Closed
 | 2012-01-11 00:00:00 | 14310442 | FUL | VMORRILL | 1560066 | 12575-PBK-ENG | 544 | Undeliverable package returned | UPS called to say that they couldn't find the shipping-address given and couldn't reach him to check on this; told them to abandon it | FL | FeedBack Logged |  | Closed
 | 2012-01-11 00:00:00 | 14037458 | FUL | VMORRILL | 1566082 | 4367BN-BUN-ENG | 544 | Undeliverable package returned | He'd given a POBox for delivery, and though UPS doesn't deliver to those, and although most people don't know that, our website doesn't given any warning or notice on this issue | SRO | Sent Replacement Order |  | Open
 | 2012-01-25 00:00:00 | 11804926 | FUL | JWILLS | 1673468 | -- | 544 | Undeliverable package returned | This package can't be delivered by UPS -- will be abandoned. | CR | Credit Processed |  | Closed
 | 2012-01-17 00:00:00 | 14340076 | FUL | TYISHA.EDWARDS | 1591872 | BR1109-MAG-ENG | 177 | Wrong quantity sent | Ordered 15 copies of a back issue and only 13 was shipped. |  |  |  | Closed
 | 2012-01-30 00:00:00 | 10411042 | FUL | CELINA.MARTIN | 1687516 | -- | 177 | Wrong quantity sent | prof ordered 18, rcvd 17 |  |  |  | Closed
 | 2012-01-03 00:00:00 | 14112104 | FUL | TYISHA.EDWARDS | 1508474 | -- | 100 | Z Other | Customer called for tracking numbers, order had been delivered on 12/3/11 |  |  |  | Closed
 | 2012-01-04 00:00:00 | 11833109 | FUL | TYISHA.EDWARDS | 1512522 | -- | 100 | Z Other | Customer called for the tracking information. |  |  |  | Closed
 | 2012-01-05 00:00:00 | 14205318 | FUL | JWILLS | 1523076 | -- | 100 | Z Other | Customer needed address for shipping changed with UPS. | FL | FeedBack Logged |  | Closed
 | 2012-01-09 00:00:00 | 14089194 | FUL | JWILLS | 1545866 | -- | 100 | Z Other | Customer checking on status of order. (UPS went to PO Box, being held for customer pickup.) | FL | FeedBack Logged |  | Closed
 | 2012-01-10 00:00:00 | 14230240 | FUL | JWILLS | 1554076 | -- | 100 | Z Other | Customer was upset that email confirmation said ship date is Jan. 12. This was a P-0 order on Jan. 10 and did ship Jan 10. | FL | FeedBack Logged |  | Closed
 | 2012-01-10 00:00:00 | 11829906 | FUL | JWILLS | 1554078 | -- | 100 | Z Other | UPS called to confirm contact info for customer. | FL | FeedBack Logged |  | Closed
 | 2012-01-11 00:00:00 | 11829906 | FUL | [NAME] | 1560666 | -- | 100 | Z Other | The customer claims she didn't place this order eventhough she placed it online. We had to abandon the package |  |  |  | Closed
 | 2012-01-12 00:00:00 | 1918671 | FUL | CELINA.MARTIN | 1574080 | -- | 100 | Z Other | Customer needed tracking information - wanted delivery date | RAR | Researched and Resolved | provided tracking # | Closed
 | 2012-01-19 00:00:00 | 11138850 | FUL | TYISHA.EDWARDS | 1613666 | -- | 100 | Z Other | Inquired about the status of the order. Order confirmation stated that we were out of stock and would ship at a later date. |  |  |  | Closed
 | 2012-01-27 00:00:00 | 2267569 | FUL | SEAN.OHARA | 1685226 | -- | 100 | Z Other | Shipping inquiry | FL | FeedBack Logged | Provided tracking number | Closed
 | 2012-01-31 00:00:00 | 14751542 | FUL | JWILLS | 1689140 | -- | 100 | Z Other | UPS called to request contact email address -- having trouble delivering to street address. Will contact us if they can't sort it out by email. | FL | FeedBack Logged |  | Closed
 | 2012-01-11 00:00:00 | 14340676 | MAR | VMORRILL | 1566072 | 10343-HBK-ENG | 232 | Promo code doesn't work | Site isn't giving 30% discount for promo-code (EMLIPUR30) as indicated it would in marketing e-mail sent today | OLME | Order/License Entered Manually | over-rode price to $18.17 | Open
 | 2012-01-18 00:00:00 |  | MAR | [NAME] | 1604666 | -- | 100 | Z Other | The customer searched all over itunes for our app that we advertised but it's not available |  |  |  | Closed
 | 2012-01-13 00:00:00 | 3 | PBC | [NAME] | 1581666 | -- | 549 | PBC delivered order late | This casebook arrived late on due date, 11:30 on 1/13 instead of morning run. [NAME] was worried and I received no advance notice from PBC. | VA | Verbal Apology |  | Closed
 | 2012-01-27 00:00:00 | 3 | PBC | [NAME] | 1685112 | -- | 549 | PBC delivered order late | Job 33545 was supposed to be in Friday morning run, but was in fact delivered around noon. This is fine, but I wish they had let me know about this so I could keep [NAME] (and hence the faculty member) in the loop. | RAR | Researched and Resolved | The material was delivered and I kept in touch with [NAME] over the course of the morning. | Closed
 | 2012-01-17 00:00:00 | 3 | PBC | [NAME] | 1587276 | 312073-HCB-ENG | 539 | Rejected order | Job 32925 was rejected because PBC didn't have file for case 312073 | RAR | Researched and Resolved | I will send PBC file and resend order. | Closed
 | 2012-01-18 00:00:00 | 3 | PBC | [NAME] | 1607066 | -- | 539 | Rejected order | This order was rejected because PBC didn't have a file for a new case. | RAR | Researched and Resolved | Resent missing file, resent order. | Closed
 | 2012-01-20 00:00:00 | 3 | PBC | [NAME] | 1642066 | 312073-HCB-ENG | 539 | Rejected order | Job 32925 was rejected because PBC didn't have file for 312073 | RAR | Researched and Resolved | Manually sent files, resent order | Closed
 | 2012-01-26 00:00:00 | 2 | PBC | [NAME] | 1683468 | 710038-HCB-ENG | 538 | Rush beyond norms | Order 11812888 was booked at 12:10 and needed by end of day same day | RAR | Researched and Resolved | TecDoc expedited | Closed
 | 2012-01-03 00:00:00 | 14129740 | SABA/HMM11 | MSARCHIONI | 1506872 | -- | 555 | [NAME] issue | Can you set my password or tell me what's wrong | FL | FeedBack Logged | I reset his password and I let him know his login information. | Closed | Can you set my password or tell me what's wrong [EMAIL] User name Chestnt thought my password was basf2007 region NA
 | 2012-01-03 00:00:00 | 11767632 | SABA/HMM11 | TIFANY.DRINKWATER | 1508678 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password- gave login details | Closed
 | 2012-01-03 00:00:00 | 12977681 | SABA/HMM11 | MSARCHIONI | 1509874 | -- | 555 | [NAME] issue | Unfortunately the second password reset is not working either, I am not able to log in. | FL | FeedBack Logged | The problem is that the username which is the email was registered in all upper case so that's the only way she would be able to login is by entering in her email address in all upper case letters. | Closed | Hello Tifany/Michael, Unfortunately the second password reset is not working either, I am not able to log in. As you've suggested already, can you then set a new password to harvard and have me login with that? Or what else could be the problem with my profile? Many thanks for your help in advance. Best regards, Eszter Wiedemann Transaction Analyst PMI Crude International Supply Forgot Password (HMM11 & Saba) Organization: ExxonMobil Email Address: [EMAIL]<mailto:[EMAIL]> From: Harvard Business School Publishing Tech Support [mailto:[EMAIL]] Sent: Friday, December 30, 2011 9:27 PM To: Wiedemann, Eszter [NAME]: RE: [NAME] (HMM11 & Saba) (#8095-[PHONE]) Dear Eszter Wiedemann, Thank you for your email. Your account has been created in the new HMM 11, so you do not need to register again. The passwords that come to us are encrypted, so we aren't able to see what the password is. You can either request a new password or we can set it to harvard and have you login with that. Sincerely, Tifany Drinkwater Technical Support Specialist Harvard Business Publishing 300 North Beacon St.
 | 2012-01-03 00:00:00 | 11653267 | SABA/HMM11 | MSARCHIONI | 1510068 | -- | 555 | [NAME] issue | She thinks she has the right login details but she cannot login. | FL | FeedBack Logged | I let her know what her username was and she was then able to login. | Closed
 | 2012-01-03 00:00:00 | 11482796 | SABA/HMM11 | MSARCHIONI | 1510268 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: LGH (Lancaster General Health) Username: [EMAIL] Location: https://access.hbsp.org/LGH/login.php Instructions: Please set this user's password to the following Saba and [NAME]: reagan26
 | 2012-01-04 00:00:00 | 13949471 | SABA/HMM11 | MSARCHIONI | 1511666 | -- | 555 | [NAME] issue | Can you please help me with the following. | FL | FeedBack Logged | I provided him with his login details. I also updated his cost centre on his profile. | Closed | Hi & a Happy New Year, Can you please help me with the following. 1. When I try to login the password I put didn't work and when I try to get the pass word it prompts me to put a user name. I am not sure what the user name refers to, when I put my name Ajitha Munidasa it does not accept it. (My Employee #21000881) Can you please let me know what the user name is, and also provide me with a new password. 2. I also need to change the cost centre as I had put an incorrect cost centre. Can you please change the cost centre to 213314 for me please. Thanks very much for your help [NAME] Manager Operational Quality Sanofi Pasteur Ltd. (416) 667-2700 ext 6038
 | 2012-01-04 00:00:00 | 11640026 | SABA/HMM11 | MSARCHIONI | 1512492 | -- | 555 | [NAME] issue | Dear Techhelp, I’m part of the Nike IHM team, but stationed in Shanghai China that needs to be a part of the participation for the IHM | FL | FeedBack Logged | I reset the password and I provided him with the URL to login | Closed | Dear Techhelp, I’m part of the Nike IHM team, but stationed in Shanghai China that needs to be a part of the participation for the IHM Leadership Development Program (Nike U). I was emailed some wrong information regarding password generation which prompted me to email you to change some things. This was the wrong approach and I now need the steps and password information to sign in to the portal for Difficult Interactions….please advise.
 | 2012-01-04 00:00:00 | 13724042 | SABA/HMM11 | MSARCHIONI | 1513866 | -- | 555 | [NAME] issue | He doesn't remember his password. | FL | FeedBack Logged | I reset the password and he was able to login. | Closed
 | 2012-01-04 00:00:00 | 13927260 | SABA/HMM11 | TIFANY.DRINKWATER | 1515866 | -- | 555 | [NAME] issue | not able to sign in to hmm | FL | FeedBack Logged | reset password- was able to sign in | Closed
 | 2012-01-04 00:00:00 | 11641985 | SABA/HMM11 | TIFANY.DRINKWATER | 1516066 | -- | 555 | [NAME] issue | cannot sign in | FL | FeedBack Logged | provided correct password | Closed
 | 2012-01-04 00:00:00 | 11767267 | SABA/HMM11 | TIFANY.DRINKWATER | 1516266 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-05 00:00:00 | 14232468 | SABA/HMM11 | MSARCHIONI | 1523072 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | This is the first time I am trying to login to this website. I was told by me HR to use rajp as the login. I never registered on this Website but my HR should have done that already. Piyush Raj Manager [NAME] Outdoor DAS Solutions 400 Regency [NAME], Suite 300 Cary,NC-27518 Ph: [PHONE] Office Ph: [PHONE] Mobile [EMAIL] -----Original Message----- From: Harvard Business Publishing eLearning [mailto:[EMAIL]] Sent: Wednesday, January 04, 2012 2:41 PM To: Piyush Raj Subject: RE: [NAME] (Saba) (#8095-[PHONE]) Dear Member, I was unable to find an account for you searching by first and last name and email. When was the last time you were able to successfully login? Did you possibly register with a different email address? Please provide as much detail as possible so that I can better assist you. Sincerely, Harvard Business Publishing Customer Service Department 300 North Beacon Street Watertown, MA 02472 USA Tel: (617) 783-7700 or [PHONE] -----Original Message----- From: [NAME] ([EMAIL]) Sent: Jan 5, 2012 1:06:12 AM Subject: RE: [NAME] (Saba) (#8095-[PHONE]) My Email address is [EMAIL] My user id is rajp [NAME] Manager [NAME] Outdoor DAS Solutions 400 Regency [NAME], Suite 300 Cary,NC-27518 Ph: [PHONE] Office Ph: [PHONE] Mobile [EMAIL]
 | 2012-01-05 00:00:00 | 11941861 | SABA/HMM11 | TIFANY.DRINKWATER | 1523466 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-05 00:00:00 | 11149768 | SABA/HMM11 | TIFANY.DRINKWATER | 1524066 | -- | 555 | [NAME] issue | forgot password- locked account | FL | FeedBack Logged | reset password - gave login details | Closed
 | 2012-01-05 00:00:00 | 11664951 | SABA/HMM11 | TIFANY.DRINKWATER | 1524666 | -- | 555 | [NAME] issue | locked account | RAR | Researched and Resolved | reset password to nike's password | Closed
 | 2012-01-05 00:00:00 | 11643466 | SABA/HMM11 | TIFANY.DRINKWATER | 1525666 | -- | 555 | [NAME] issue | not able to login | FL | FeedBack Logged | provided proper login details | Closed
 | 2012-01-06 00:00:00 | 14235422 | SABA/HMM11 | MSARCHIONI | 1529866 | -- | 555 | [NAME] issue | Need assistance in getting a password for the Harvard Mentor program in Battelle University....hit the submit button to get my password | FL | FeedBack Logged | I reset the password. | Closed | Need assistance in getting a password for the Harvard Mentor program in Battelle University....hit the submit button to get my password but no luck. Thanks for the assist [NAME] Program Manager Office #[PHONE] Cell #[PHONE]
 | 2012-01-06 00:00:00 | 14244422 | SABA/HMM11 | MSARCHIONI | 1530668 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | [NAME] (HMM11 & Saba) Organization: ExxonMobil Email Address: [EMAIL] New Password: FF2C50A61B485B0BADE8EDFF37842A4CEB4F0B0
 | 2012-01-06 00:00:00 | 11408647 | SABA/HMM11 | MSARCHIONI | 1530866 | -- | 555 | [NAME] issue | Please advise, I cannot log in to the web, user name [EMAIL] | FL | FeedBack Logged | I reset the password. | Closed | Please advise, I cannot log in to the web, user name [EMAIL] Best regards Suppakorn Nitisiri Human Resources Maptaphut Operations Thailand AIE Office : 66-38-925-306 Fax: 66-38-605-906 Always Listen, [NAME] for resolution, Praise, & Understand
 | 2012-01-06 00:00:00 | 11795389 | SABA/HMM11 | MSARCHIONI | 1531266 | -- | 555 | [NAME] issue | I'm having trouble signing into my training account. | FL | FeedBack Logged | I let him know how to login with his employee id. | Closed | I'm having trouble signing into my training account. Name: [NAME] Org: USB Thanks, [NAME] | U.S. Bank | Quality Analysis and Reporting | [PHONE] | [EMAIL]
 | 2012-01-06 00:00:00 | 11542578 | SABA/HMM11 | TIFANY.DRINKWATER | 1531866 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-06 00:00:00 | 12160342 | SABA/HMM11 | TIFANY.DRINKWATER | 1534866 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-06 00:00:00 | 12072041 | SABA/HMM11 | MSARCHIONI | 1535866 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | [NAME] (HMM11 & Saba) Organization: ExxonMobil Email Address: [EMAIL] New Password: 2B5D2BA5803E6FE3A2BC08B5F3965F47A92918A
 | 2012-01-06 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1537276 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: [NAME] Username: [EMAIL] Location: http://assessment.hbsp.org/aonhewitt/login.php Instructions: Reset Password: Please reset this user's password in Saba:
 | 2012-01-06 00:00:00 | 12036385 | SABA/HMM11 | TIFANY.DRINKWATER | 1537866 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-09 00:00:00 | 11828171 | SABA/HMM11 | MSARCHIONI | 1540066 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: Coca-Cola Email Address: [EMAIL] Location: http://assessment.hbsp.org/newCCUBIG/login.php Instructions: Reset Password: Please set this user's password to the following in Saba and [NAME]: CC43087840
 | 2012-01-09 00:00:00 | 14143105 | SABA/HMM11 | TIFANY.DRINKWATER | 1541876 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-09 00:00:00 | 11780419 | SABA/HMM11 | [NAME] | 1541880 | -- | 555 | [NAME] issue | end user, [NAME] and her email is [EMAIL], triggered teh Forgot Password email and expected to directly get an email. | WA | Written Apology | Way system works is that [NAME] email comesin to tech support IS queue and we manually reset and then email end user | Closed
 | 2012-01-09 00:00:00 | 13936346 | SABA/HMM11 | MSARCHIONI | 1542484 | -- | 555 | [NAME] issue | Trying to reset password. Says my token has expired. Please help. Thank you | FL | FeedBack Logged | I reset the password so he could login. | Closed | Trying to reset password. Says my token has expired. Please help. Thank you. Sent from my iPhone
 | 2012-01-09 00:00:00 | 13927235 | SABA/HMM11 | MSARCHIONI | 1542490 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password | Closed | Organization: Broadridge Username: 303074 Email Address: [EMAIL] Location: http://assessment.hbsp.org/broadridge/login.html Instructions: Reset Password: Please set this user's password to the following in HMM11: BCeagles1
 | 2012-01-09 00:00:00 | 14307872 | SABA/HMM11 | [NAME] | 1543674 | -- | 555 | [NAME] issue | He purchased [NAME] from iTunes but had to reboot phone and nothing under the sun got him back into the app, so I created this new registration for him | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-09 00:00:00 | 12731645 | SABA/HMM11 | MSARCHIONI | 1543866 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: LGH (Lancaster General Health) Username: [EMAIL] Location: https://access.hbsp.org/LGH/login.php Instructions: Please set this user's password to the following Saba and [NAME]: 22megan22
 | 2012-01-09 00:00:00 | 11256952 | SABA/HMM11 | MSARCHIONI | 1545466 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: American Tower Username: LAMBERTB Email: [EMAIL] Location: http://assessment.hbsp.org/americantower/login.php Instructions: Reset Password: Please set this user's password to the following in Saba and [NAME]: development
 | 2012-01-09 00:00:00 | 11256952 | SABA/HMM11 | MSARCHIONI | 1545672 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed
 | 2012-01-09 00:00:00 | 11835360 | SABA/HMM11 | TIFANY.DRINKWATER | 1548266 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-09 00:00:00 | 14248422 | SABA/HMM11 | TIFANY.DRINKWATER | 1548466 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-09 00:00:00 | 12396743 | SABA/HMM11 | TIFANY.DRINKWATER | 1548666 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-09 00:00:00 | 12731645 | SABA/HMM11 | TIFANY.DRINKWATER | 1548866 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-09 00:00:00 | 14085113 | SABA/HMM11 | MSARCHIONI | 1548868 | -- | 555 | [NAME] issue | I received my access, and I received as username [EMAIL] | FL | FeedBack Logged | I let her know the password is case sensitive. I tested the login with the password and I was able to login with it. | Closed | Hallo helpteam, I received my access, and I received as username [EMAIL] The login was not sucessful. Please be so kind and help me. Regards, K. Berthold Manager Human Resources Guardian Thalheim GmbH OT Thalheim, Guardianstraße 01 06766 Bitterfeld [NAME].: (+49) 3494 361 610 Fax: (+49) 3494 361 501 ----- Forwarded by [NAME]/Guardian_Industries on 09.01.2012 15:18 ----- From: [NAME]/Guardian_Industries To: Date: 08.12.2011 20:21 Subject: Access information to Harvard ManageMentor Pilot Congratulations! You now have access to Harvard ManageMentor's resources. User login credentials: http://guardian.myhmm.org User Name: your Guardian email Password: Harvard1
 | 2012-01-09 00:00:00 | 13998991 | SABA/HMM11 | TIFANY.DRINKWATER | 1548870 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-09 00:00:00 | 11809328 | SABA/HMM11 | MSARCHIONI | 1549266 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I let her know she only needs to login with her employee ID. | Closed | My userid is not working to sign into Harvard ManageMentor. It has been awhile since I was in the application and was wondering if you could tell me if I need to re register or why my ID is not working. Thanks [NAME] Test Manager [NAME], ATM, CPCS, [NAME], RDA Office [PHONE] U.S. BANCORP made the following annotations
 | 2012-01-09 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1549466 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: [EMAIL] [NAME]: [EMAIL] New Password: Jorge456 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-09 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1549666 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: 11955 Email Address: [EMAIL] New Password: Aviran81 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-10 00:00:00 | 12262141 | SABA/HMM11 | MSARCHIONI | 1554482 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | [NAME] (HMM11 & Saba) Organization: ExxonMobil Email Address: [EMAIL] New Password: B4FECF001DC74DD16EEEFCF2F375D6ED46DD6F7
 | 2012-01-10 00:00:00 | 14043119 | SABA/HMM11 | MSARCHIONI | 1555666 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | From: [EMAIL] Sent: Jan 10, 2012 8:39:29 AM Subject: Forgot Password Organization: Coca-Cola Email Address: [EMAIL] Location: http://assessment.hbsp.org/newCCUBIG/login.php Instructions: Reset Password: Please set this user's password to the following in Saba and [NAME]: CC87973153
 | 2012-01-10 00:00:00 | 13927230 | SABA/HMM11 | TIFANY.DRINKWATER | 1556466 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password to Leadership & provided correct username | Closed
 | 2012-01-10 00:00:00 | 13917072 | SABA/HMM11 | TIFANY.DRINKWATER | 1556468 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-10 00:00:00 | 13927230 | SABA/HMM11 | MSARCHIONI | 1556666 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. The password request came in with the password 1234 but it must be a 5 character password so I reset it to harvard. | Closed | -----Original Message----- From: [EMAIL] Sent: Jan 9, 2012 10:04:52 PM Subject: Forgot Password Organization: Broadridge Username: [NAME]: [EMAIL] Location: http://assessment.hbsp.org/broadridge/login.html
 | 2012-01-10 00:00:00 | 12396502 | SABA/HMM11 | TIFANY.DRINKWATER | 1558266 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-10 00:00:00 | 12036231 | SABA/HMM11 | TIFANY.DRINKWATER | 1558466 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-10 00:00:00 | 12396580 | SABA/HMM11 | TIFANY.DRINKWATER | 1558666 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-10 00:00:00 | 12396679 | SABA/HMM11 | TIFANY.DRINKWATER | 1558866 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-11 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1565466 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: [NAME] Username: [EMAIL] Location: http://assessment.hbsp.org/aonhewitt/login.php Instructions: Reset Password: Please reset this user's password in Saba:
 | 2012-01-11 00:00:00 | 11541383 | SABA/HMM11 | MSARCHIONI | 1566666 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: Coca-Cola Email Address: [EMAIL] Location: http://assessment.hbsp.org/newCCUBIG/login.php Instructions: Reset Password: Please set this user's password to the following in Saba and [NAME]: CC48211755
 | 2012-01-11 00:00:00 | 11586015 | SABA/HMM11 | TIFANY.DRINKWATER | 1567866 | -- | 555 | [NAME] issue | password not working | FL | FeedBack Logged | reset password | Closed
 | 2012-01-11 00:00:00 | 13927269 | SABA/HMM11 | TIFANY.DRINKWATER | 1569266 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-11 00:00:00 | 13998025 | SABA/HMM11 | TIFANY.DRINKWATER | 1569466 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | gave password | Closed
 | 2012-01-12 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1571882 | -- | 555 | [NAME] issue | She is unable to login after requesting a password. | FL | FeedBack Logged | I reset the password so she could login. | Closed | Notification: Person Password Changed [NAME]: You recently submitted a request to change your password. The system has changed your password. Person [NAME] Username [EMAIL] Password [EMAIL] Action you should take: You can now login.
 | 2012-01-12 00:00:00 | 14118102 | SABA/HMM11 | MSARCHIONI | 1572666 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: Manulife Username: [EMAIL] Location: http://assessment.hbsp.org/manulife/login.php?l=english Instructions: [NAME]: Please reset this user's password in Saba or [NAME].
 | 2012-01-12 00:00:00 | 12396685 | SABA/HMM11 | TIFANY.DRINKWATER | 1573266 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-12 00:00:00 | 14051457 | SABA/HMM11 | TIFANY.DRINKWATER | 1573466 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-12 00:00:00 | 12396621 | SABA/HMM11 | TIFANY.DRINKWATER | 1573690 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-12 00:00:00 | 14049137 | SABA/HMM11 | MSARCHIONI | 1573694 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | [NAME] (HMM11 & Saba) Organization: ExxonMobil Email Address: [EMAIL] New Password: 1E5460BB3182FA1E2DB79B8F01412453A1E3261
 | 2012-01-12 00:00:00 | 14081768 | SABA/HMM11 | TIFANY.DRINKWATER | 1574076 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-12 00:00:00 | 12945962 | SABA/HMM11 | TIFANY.DRINKWATER | 1576466 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-12 00:00:00 | 13675983 | SABA/HMM11 | TIFANY.DRINKWATER | 1576470 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-12 00:00:00 | 11637993 | SABA/HMM11 | TIFANY.DRINKWATER | 1576880 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | provided correct password | Closed
 | 2012-01-13 00:00:00 | 11766983 | SABA/HMM11 | TIFANY.DRINKWATER | 1581266 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-13 00:00:00 | 12396756 | SABA/HMM11 | TIFANY.DRINKWATER | 1581472 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-13 00:00:00 | 11692016 | SABA/HMM11 | MSARCHIONI | 1582066 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset his password. | Closed
 | 2012-01-13 00:00:00 | 14189537 | SABA/HMM11 | TIFANY.DRINKWATER | 1583080 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-13 00:00:00 | 12396555 | SABA/HMM11 | TIFANY.DRINKWATER | 1583086 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-13 00:00:00 | 14008338 | SABA/HMM11 | TIFANY.DRINKWATER | 1583470 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-13 00:00:00 | 12160342 | SABA/HMM11 | TIFANY.DRINKWATER | 1584066 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-17 00:00:00 | 11256923 | SABA/HMM11 | MSARCHIONI | 1585466 | -- | 555 | [NAME] issue | He forgot his password. | FL | FeedBack Logged | I reset the password and he was able to login. | Closed
 | 2012-01-17 00:00:00 | 14127503 | SABA/HMM11 | MSARCHIONI | 1596280 | -- | 555 | [NAME] issue | He forgot his password. | FL | FeedBack Logged | I reset the password. | Closed
 | 2012-01-17 00:00:00 | 11542400 | SABA/HMM11 | MSARCHIONI | 1597266 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: Coca-Cola Email Address: [EMAIL] Location: http://assessment.hbsp.org/newCCUBIG/login.php Instructions: Reset Password: Please set this user's password to the following in Saba and [NAME]: CC55077873
 | 2012-01-17 00:00:00 | 12396629 | SABA/HMM11 | MSARCHIONI | 1597268 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password | Closed | Organization: LGH (Lancaster General Health) Username: [EMAIL] Location: https://access.hbsp.org/LGH/login.php Instructions: Please set this user's password to the following Saba and [NAME]: harvard
 | 2012-01-17 00:00:00 | 14353020 | SABA/HMM11 | MSARCHIONI | 1597666 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password and provided him with the correct login details. | Closed | Hi, Can you assist with my log-in? I used the following: Userid: [EMAIL] password: walgreens The system does not recognize my USERID. Jeenu [NAME] Thanks, Jeenu Philip Pharmacy Supervisor [NAME]
 | 2012-01-17 00:00:00 | 11687580 | SABA/HMM11 | MSARCHIONI | 1597868 | -- | 555 | [NAME] issue | My accounts has been locked out because of too many incorrect | FL | FeedBack Logged | I reset the password. | Closed | Hi, My accounts has been locked out because of too many incorrect password attempts. Would you be able to help me with this? Thank you. [NAME] [PHONE]
 | 2012-01-17 00:00:00 | 14414102 | SABA/HMM11 | MSARCHIONI | 1598066 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password | Closed | [NAME] (HMM11 & Saba) Organization: ExxonMobil Email Address: [EMAIL]
 | 2012-01-17 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1598268 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: [NAME] Username: [EMAIL] Location: http://assessment.hbsp.org/aonhewitt/login.php Instructions: Reset Password: Please reset this user's password in Saba:
 | 2012-01-17 00:00:00 | 12396678 | SABA/HMM11 | MSARCHIONI | 1598274 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: LGH (Lancaster General Health) Username: [EMAIL] Location: https://access.hbsp.org/LGH/login.php Instructions: Please set this user's password to the following Saba and [NAME]: 050785
 | 2012-01-17 00:00:00 | 11799967 | SABA/HMM11 | MSARCHIONI | 1598276 | -- | 555 | [NAME] issue | I'm an HMM administrator and am not currently able to access HMM. | FL | FeedBack Logged | I reset the password. | Closed | Hello, I'm an HMM administrator and am not currently able to access HMM. Can you please reset my password or provide me with access? Thanks! [NAME] Giraldo| L&OD Specialist Genzyme Corporation | Genzyme Center | 500 Kendall Street | Cambridge, [NAME]: [PHONE]| Fax: [PHONE]| Email: [EMAIL] <mailto:[EMAIL]> | Web: www.genzyme.com <http://www.genzyme.com/>
 | 2012-01-17 00:00:00 | 13904050 | SABA/HMM11 | MSARCHIONI | 1598278 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | [NAME] (HMM11 & Saba) Organization: ExxonMobil Email Address: [EMAIL] New Password: 51AEC558A9CE1675AAA842D1DEF84A46577998F
 | 2012-01-18 00:00:00 | 11435467 | SABA/HMM11 | MSARCHIONI | 1603466 | -- | 555 | [NAME] issue | One of our HMM users Ahmet Tarimci (email adress and username is [EMAIL]<mailto:[EMAIL]> ) | FL | FeedBack Logged | I reset the password. | Closed | Hello again, One of our HMM users Ahmet Tarimci (email adress and username is [EMAIL]<mailto:[EMAIL]> ) Can not login to HMM (as you can see the screenshot) I have checked his registiration status from admin console, there is no problem as I can see, Since he can not login to HMM, he can not login in mobile manage mentor too, (Mobile manage mentor user information is the same with HMM) Could you please check and inform us what the problem may be? Thank you very much and have a nice day! Sezin
 | 2012-01-18 00:00:00 | 12069122 | SABA/HMM11 | TIFANY.DRINKWATER | 1611074 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-18 00:00:00 | 13928869 | SABA/HMM11 | TIFANY.DRINKWATER | 1611266 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-19 00:00:00 | 13923723 | SABA/HMM11 | MSARCHIONI | 1617066 | -- | 555 | [NAME] issue | He doesn't remember his login details. | FL | FeedBack Logged | I reset his password and he was able to login. | Closed
 | 2012-01-19 00:00:00 | 11405674 | SABA/HMM11 | MSARCHIONI | 1618866 | -- | 555 | [NAME] issue | Need password help. | FL | FeedBack Logged | I reset the password. | Closed | From: Bickmore, [NAME] (DL) ([EMAIL]) Sent: Jan 18, 2012 8:49:00 PM Subject: HMM-login_Forgot-password Need password help. Thanks. Best Regards [NAME] +[PHONE]
 | 2012-01-19 00:00:00 | 13927230 | SABA/HMM11 | MSARCHIONI | 1619466 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: Broadridge Username: 303024 Email Address: [EMAIL] Location: http://assessment.hbsp.org/broadridge/login.html
 | 2012-01-19 00:00:00 | 11836585 | SABA/HMM11 | MSARCHIONI | 1626468 | -- | 555 | [NAME] issue | y username and\or email address are no longer recognized. My last | FL | FeedBack Logged | I reset the password for him. | Closed | My username and\or email address are no longer recognized. My last password reset and use of the system are 8-8-2011. Please assist, [NAME] Dow Benelux B.V. Engineering Solutions, Building 444 PO box 48 4530 AA Terneuzen tel. 31-115-67 3069 email [EMAIL] [NAME]. 24104547
 | 2012-01-19 00:00:00 | 11542671 | SABA/HMM11 | TIFANY.DRINKWATER | 1626668 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-19 00:00:00 | 13913300 | SABA/HMM11 | TIFANY.DRINKWATER | 1627866 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-19 00:00:00 | 12396752 | SABA/HMM11 | TIFANY.DRINKWATER | 1628666 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-19 00:00:00 | 12396473 | SABA/HMM11 | TIFANY.DRINKWATER | 1629866 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-20 00:00:00 | 14565014 | SABA/HMM11 | TIFANY.DRINKWATER | 1634266 | -- | 555 | [NAME] issue | not able to login- entered employee id | FL | FeedBack Logged | reset the password to the default password- tested logging in | Closed
 | 2012-01-20 00:00:00 | 14571463 | SABA/HMM11 | TIFANY.DRINKWATER | 1634466 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | account just created- asking if needs reset | Closed
 | 2012-01-20 00:00:00 | 14576862 | SABA/HMM11 | TIFANY.DRINKWATER | 1641666 | -- | 555 | [NAME] issue | not able to sign in | FL | FeedBack Logged | reset password- tested successful login | Closed
 | 2012-01-23 00:00:00 | 11990346 | SABA/HMM11 | TIFANY.DRINKWATER | 1649266 | -- | 555 | [NAME] issue | not able to sign in | FL | FeedBack Logged | walked her through where to login | Closed
 | 2012-01-23 00:00:00 | 14156000 | SABA/HMM11 | TIFANY.DRINKWATER | 1652866 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-23 00:00:00 | 11834171 | SABA/HMM11 | TIFANY.DRINKWATER | 1655070 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-23 00:00:00 | 11289918 | SABA/HMM11 | MSARCHIONI | 1656072 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Username: 207273 Email Address: [EMAIL] Location: http://assessment.hbsp.org/usairways/login.html Instructions: Reset Password: Please set this user's password to the following in Saba and [NAME]: AT8627944
 | 2012-01-23 00:00:00 | 11619118 | SABA/HMM11 | TIFANY.DRINKWATER | 1656074 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-23 00:00:00 | 14337799 | SABA/HMM11 | MSARCHIONI | 1656086 | -- | 555 | [NAME] issue | I need my password reset for eHarvard. Let me know what other information you need. | FL | FeedBack Logged | I reset her password and sent her the login details. | Closed | Morning, I need my password reset for eHarvard. Let me know what other information you need. Vivian [NAME], MBA Market Human Resources Manager Market 313 & Market 314 Phone [PHONE] Fax [PHONE] [EMAIL]<mailto:[EMAIL]>
 | 2012-01-23 00:00:00 | 14026128 | SABA/HMM11 | MSARCHIONI | 1656090 | -- | 555 | [NAME] issue | I cant remember both my username and password. Please assist. | FL | FeedBack Logged | I reset the password. | Closed | Hi there, I cant remember both my username and password. Please assist. Warmest regards [NAME]
 | 2012-01-23 00:00:00 | 12396463 | SABA/HMM11 | MSARCHIONI | 1656096 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: LGH (Lancaster General Health) Username: [EMAIL] Location: https://access.hbsp.org/LGH/login.php Instructions: Please set this user's password to the following Saba and [NAME]: massage01
 | 2012-01-23 00:00:00 | 12396638 | SABA/HMM11 | MSARCHIONI | 1656102 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: LGH (Lancaster General Health) Username: [EMAIL] Location: https://access.hbsp.org/LGH/login.php Instructions: Please set this user's password to the following Saba and [NAME]: harvard
 | 2012-01-23 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1656104 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: [EMAIL] Email Address: [EMAIL] New Password: Hana1424 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-23 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1656108 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: [EMAIL] Email Address: [EMAIL] New Password: Mexico06 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-24 00:00:00 | 11618114 | SABA/HMM11 | MSARCHIONI | 1666466 | -- | 555 | [NAME] issue | He is not able to login to his account with his password. | FL | FeedBack Logged | I reset his password and he was able to login. | Closed
 | 2012-01-24 00:00:00 | 12414361 | SABA/HMM11 | MSARCHIONI | 1670066 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | [NAME] (HMM11 & Saba) Organization: ExxonMobil Email Address: [EMAIL] New Password: 5CBF3B8972676F53E66A9A65CE2307FA9A3E8C7
 | 2012-01-24 00:00:00 | 12082461 | SABA/HMM11 | TIFANY.DRINKWATER | 1671266 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-24 00:00:00 | 12548541 | SABA/HMM11 | TIFANY.DRINKWATER | 1671466 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password- also needed to register user in saba gtes 2 | Closed
 | 2012-01-25 00:00:00 | 14294022 | SABA/HMM11 | MSARCHIONI | 1674878 | -- | 555 | [NAME] issue | I'm having problems logging in...my account has been locked. | FL | FeedBack Logged | I reset the password. | Closed | I'm having problems logging in...my account has been locked. [NAME]: [PHONE]| Cell: [PHONE]
 | 2012-01-25 00:00:00 | 12083862 | SABA/HMM11 | MSARCHIONI | 1674884 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | [NAME] (HMM11 & Saba) Organization: ExxonMobil Email Address: [EMAIL] New Password: ED9783B355D1E98311BA87B20AE6D6528C766D9
 | 2012-01-25 00:00:00 | 11405670 | SABA/HMM11 | MSARCHIONI | 1674888 | -- | 555 | [NAME] issue | How do I get a username and password to log into this website? | FL | FeedBack Logged | I let her know she's already registered and I provided her with the login details for her account. | Closed | How do I get a username and password to log into this website? Regards, Monika [NAME], P.Eng., PMP WCO ES Operations Leader Dow Chemical Canada ULC Phone: (780) 998-8695 Fax: (780) 998-6763
 | 2012-01-25 00:00:00 | 11364236 | SABA/HMM11 | MSARCHIONI | 1674906 | -- | 555 | [NAME] issue | I do not remember password or login. Can you please help? | FL | FeedBack Logged | I reset the password. | Closed | I do not remember password or login. Can you please help
 | 2012-01-25 00:00:00 | 11618114 | SABA/HMM11 | TIFANY.DRINKWATER | 1674910 | -- | 555 | [NAME] issue | not able to sign in | FL | FeedBack Logged | reset password- provided username&password | Closed
 | 2012-01-25 00:00:00 | 14748142 | SABA/HMM11 | MSARCHIONI | 1677078 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | [NAME] (HMM11 & Saba) Organization: ExxonMobil Email Address: [EMAIL]
 | 2012-01-25 00:00:00 | 14002887 | SABA/HMM11 | TIFANY.DRINKWATER | 1677876 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-25 00:00:00 | 14027008 | SABA/HMM11 | MSARCHIONI | 1679466 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | [NAME] (HMM11 & Saba) Organization: ExxonMobil Email Address: [EMAIL] New Password: 59FADF49C73C221CB3BCB743D3822902922524D
 | 2012-01-25 00:00:00 | 11542480 | SABA/HMM11 | MSARCHIONI | 1679666 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: Coca-Cola Email Address: [EMAIL] Location: http://assessment.hbsp.org/newCCUBIG/login.php Instructions: Reset Password: Please set this user's password to the following in Saba and [NAME]: [NAME]
 | 2012-01-25 00:00:00 |  | SABA/HMM11 | [NAME] | 1681266 | -- | 555 | [NAME] issue | company changed to SSO but user had old URL bookmarked and of course logging in that way failed | WA | Written Apology | [EMAIL] [NAME] SSo process | Closed
 | 2012-01-25 00:00:00 | 14751462 | SABA/HMM11 | TIFANY.DRINKWATER | 1682472 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | needed to be registered in saba in gtes2 - registered & reset password | Closed
 | 2012-01-25 00:00:00 | 14329732 | SABA/HMM11 | MSARCHIONI | 1682486 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: [NAME] Username: [EMAIL] Location: http://assessment.hbsp.org/danielhanley/login.php Instructions: [NAME]: Please reset this user's password in Saba and [NAME]:
 | 2012-01-26 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1682694 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: felipe Email Address: [EMAIL] New Password: mexico86 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-26 00:00:00 | 11682071 | SABA/HMM11 | MSARCHIONI | 1682900 | -- | 555 | [NAME] issue | Password forget. Locked out. Please help. | FL | FeedBack Logged | I reset the password. | Closed | Password forget. Locked out. Please help. Thanks - Scott ---------- Ecolab's cleaning caddy - rethinking restroom cleaning
 | 2012-01-26 00:00:00 | 14329727 | SABA/HMM11 | MSARCHIONI | 1682978 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: [NAME] Username: [EMAIL] Location: http://assessment.hbsp.org/danielhanley/login.php Instructions: [NAME]: Please reset this user's password in Saba and [NAME]:
 | 2012-01-26 00:00:00 | 11645468 | SABA/HMM11 | MSARCHIONI | 1682990 | -- | 555 | [NAME] issue | She is not sure what her password is to login to access HMM v11 | FL | FeedBack Logged | She tried entering a different password and she was able to login. | Closed
 | 2012-01-26 00:00:00 | 14002836 | SABA/HMM11 | TIFANY.DRINKWATER | 1683496 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-26 00:00:00 | 11642791 | SABA/HMM11 | TIFANY.DRINKWATER | 1683500 | -- | 555 | [NAME] issue | forgot login details | FL | FeedBack Logged | provided login details | Closed
 | 2012-01-27 00:00:00 | 11364867 | SABA/HMM11 | MSARCHIONI | 1684068 | -- | 555 | [NAME] issue | My login is not working. I requested a new password and haven't received an email. | FL | FeedBack Logged | I reset the password. | Closed | My login is not working. I requested a new password and haven't received an email. I believe my username is 406611PETM. Thanks, Teresa Herring Manager Enterprise Information Architecture [cid:image001.jpg@01CCDC1B.699B39B0] 19601 N. 27th Avenue Phoenix, AZ 85027 Phone: [PHONE] Fax: [PHONE]
 | 2012-01-27 00:00:00 | 11482862 | SABA/HMM11 | MSARCHIONI | 1685232 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: LGH (Lancaster General Health) Username: [EMAIL] Location: https://access.hbsp.org/LGH/login.php Instructions: Please set this user's password to the following Saba and [NAME]: novation
 | 2012-01-27 00:00:00 | 12349481 | SABA/HMM11 | MSARCHIONI | 1685236 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | [NAME] (HMM11 & Saba) Organization: ExxonMobil Email Address: [EMAIL] New Password: 7822334A049932BDCB0DD82FAF661AA8C112DD1
 | 2012-01-27 00:00:00 | 12396473 | SABA/HMM11 | TIFANY.DRINKWATER | 1685252 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-27 00:00:00 | 12315663 | SABA/HMM11 | TIFANY.DRINKWATER | 1685254 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-28 00:00:00 | 14198784 | SABA/HMM11 | MSARCHIONI | 1685256 | -- | 555 | [NAME] issue | I cannot remember my username and password to access my course information. | FL | FeedBack Logged | I reset the password. | Closed | I cannot remember my username and password to access my course information. [NAME] Director of Building Services One Gustave Levy Place [PHONE] office [PHONE] cell
 | 2012-01-28 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1685262 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: [EMAIL] [NAME]: [EMAIL] New Password: lemicha@26 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-28 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1685272 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: dsalas Email Address: [EMAIL] New Password: diana20 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-29 00:00:00 | 11542400 | SABA/HMM11 | MSARCHIONI | 1685866 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: Coca-Cola Email Address: [EMAIL] Location: http://assessment.hbsp.org/newCCUBIG/login.php Instructions: Reset Password: Please set this user's password to the following in Saba and [NAME]: CC21227307
 | 2012-01-29 00:00:00 | 12396470 | SABA/HMM11 | MSARCHIONI | 1686866 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: LGH (Lancaster General Health) Username: [EMAIL] Location: https://access.hbsp.org/LGH/login.php Instructions: Please set this user's password to the following Saba and [NAME]: russett
 | 2012-01-29 00:00:00 | 12396588 | SABA/HMM11 | MSARCHIONI | 1686868 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password so he could login. | Closed | I do not believe so. Lyn ________________________________________ From: Harvard Business School Publishing Tech Support [[EMAIL]] Sent: Friday, January 27, 2012 4:22 PM To: [NAME], [NAME]: RE: [NAME] (#8095-[PHONE]) Hello, Do you have another Lancaster email address you may have been registered with? Regards, [NAME] HARVARD BUSINESS PUBLISHING 300 North Beacon Street | 4E | Watertown, MA 02472 Ph: (800) 810-8858 or (617) 783-7700 -----Original Message----- From: [EMAIL] Sent: Jan 27, 2012 1:04:51 PM Subject: Forgot Password Organization: LGH (Lancaster General Health) Email: [EMAIL] Location: https://access.hbsp.org/LGH/login.php Instructions: Please set this user's password to the following Saba and [NAME]: duchess This email was sent securely from the LGHealth Email Service Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.
 | 2012-01-29 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1686872 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: [EMAIL] Email Address: [EMAIL] New Password: Camila2004 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php
 | 2012-01-29 00:00:00 | 14086412 | SABA/HMM11 | MSARCHIONI | 1686874 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: IATA Username: brunna.audoit Email: [EMAIL] Portal Location: http://assessment.hbsp.org/middleware/clients/iata/login.php Instructions: Reset Password: Please reset this user's password in Saba and/or [NAME]
 | 2012-01-29 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1686876 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: [EMAIL] Email Address: [EMAIL] [NAME]: Camila99 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-30 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1687480 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: Amgen Username: bpowers [NAME]: [EMAIL] Instructions: Please reset this user's password in HMM11
 | 2012-01-30 00:00:00 | 12396751 | SABA/HMM11 | TIFANY.DRINKWATER | 1687484 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-30 00:00:00 | 11482862 | SABA/HMM11 | TIFANY.DRINKWATER | 1687486 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-30 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1687540 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | From: [EMAIL] Sent: Jan 30, 2012 5:37:49 AM Subject: [NAME] (Saba) Organization: RBS Username: 7918831 email: [EMAIL] Location: http://assessment.hbsp.org/rbs/lcf/index.php Instructions: [NAME]: Please set this user's password in Saba.
 | 2012-01-30 00:00:00 | 12396484 | SABA/HMM11 | MSARCHIONI | 1687542 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: LGH (Lancaster General Health) Username: [EMAIL] Location: https://access.hbsp.org/LGH/login.php Instructions: Please set this user's password to the following Saba and [NAME]: rjb1973
 | 2012-01-30 00:00:00 | 12396698 | SABA/HMM11 | MSARCHIONI | 1687550 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password | Closed | Organization: LGH (Lancaster General Health) Username: [EMAIL] Location: https://access.hbsp.org/LGH/login.php Instructions: Please set this user's password to the following Saba and [NAME]: [NAME]
 | 2012-01-30 00:00:00 | 13366218 | SABA/HMM11 | MSARCHIONI | 1687666 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | [NAME] (HMM11 & Saba) Organization: ExxonMobil Email Address: [EMAIL] New Password: 9DAB4C9D7C859D2162FA40DD13F7263E6CD76BD
 | 2012-01-30 00:00:00 | 14049137 | SABA/HMM11 | TIFANY.DRINKWATER | 1688066 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-30 00:00:00 | 11482830 | SABA/HMM11 | TIFANY.DRINKWATER | 1688472 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-30 00:00:00 | 12396742 | SABA/HMM11 | TIFANY.DRINKWATER | 1688474 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-30 00:00:00 | 12036224 | SABA/HMM11 | TIFANY.DRINKWATER | 1688480 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-30 00:00:00 | 14782995 | SABA/HMM11 | MSARCHIONI | 1688484 | -- | 555 | [NAME] issue | I wanted to login using the Password provided by [NAME] and my E-Mail address. | FL | FeedBack Logged | I reset the password. | Closed | Hello dear Service-Team, I wanted to login using the Password provided by [NAME] and my E-Mail address. But it doesn´t work. Can you help me please? Best regards [NAME]. HERMELINDE ROGNER Human Resources Department AKG Acoustics GmbH Lemböckgasse 21-25 1230 Vienna/[NAME]: +43 1 86654 1327 Fax: +43 1 86654 1329 Email: [EMAIL] Web: www.harman.com<http://www.harman.com/> www.akg.com<http://www.akg.com/> Registered company seat and Commercial Court: Vienna. FN 107732f [cid:image001.png@01CCDF70.45704AA0]
 | 2012-01-30 00:00:00 | 12396596 | SABA/HMM11 | TIFANY.DRINKWATER | 1688872 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-30 00:00:00 | 12396695 | SABA/HMM11 | TIFANY.DRINKWATER | 1688874 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-30 00:00:00 | 11615846 | SABA/HMM11 | TIFANY.DRINKWATER | 1688876 | -- | 555 | [NAME] issue | unable to sign in- locked account | FL | FeedBack Logged | reset password- able to login successfully | Closed
 | 2012-01-30 00:00:00 | 12396698 | SABA/HMM11 | TIFANY.DRINKWATER | 1688882 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-31 00:00:00 | 11611307 | SABA/HMM11 | MSARCHIONI | 1689094 | -- | 555 | [NAME] issue | I just tried using the username and password you sent me and it is not recognized. Could you please help me? | FL | FeedBack Logged | I provided her with the Allergan Help Desk contact information. I let her know all login issue are now be handled by Allergan directly. | Closed | Hi; I just tried using the username and password you sent me and it is not recognized. Could you please help me? Thanks, [NAME] *wf* From: Harvard Business School Publishing Tech Support [mailto:[EMAIL]] Sent: Wednesday, March 16, 2011 8:21 AM To: Roper_Paulette Subject: RE: HMM-login_Forgot-password (#8095-[PHONE]) Dear Paulette Roper, Thank you for your email. We have reset and tested your eLearning password at www.allergan.myhmm.org. Your log in information is currently: Username: [NAME] (all lower case) If you have any questions or concerns, please feel free to contact me. Sincerely, [NAME] Specialist Harvard Business 60 Harvard Way Boston, MA 02163 [PHONE] or [PHONE] www.harvardbusiness.org -----Original Message----- From: Roper_Paulette ([EMAIL]) Sent: Mar 16, 2011 10:28:48 AM Subject: HMM-login_Forgot-password Hi. I just registered. I tried to sign in again and am getting error messages. I'm assuming my username is my email address. Is this correct? Thanks, Paulette
 | 2012-01-31 00:00:00 | 11646166 | SABA/HMM11 | TIFANY.DRINKWATER | 1689134 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | provided login details | Closed
 | 2012-01-31 00:00:00 | 13371783 | SABA/HMM11 | TIFANY.DRINKWATER | 1689160 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-31 00:00:00 | 14134992 | SABA/HMM11 | MSARCHIONI | 1689162 | -- | 555 | [NAME] issue | Today I tried to access Harvard Business as per the directions below and it is not allowing me in. Please advise. I used | FL | FeedBack Logged | I reset her password so she could login. I also let her know how to navigate on the website. | Closed | Today I tried to access Harvard Business as per the directions below and it is not allowing me in. Please advise. I used [EMAIL]<mailto:[EMAIL]> and "walgreens". How do I get started? To access [NAME]: [NAME]
 | 2012-01-31 00:00:00 | 11256861 | SABA/HMM11 | MSARCHIONI | 1689174 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: American Tower Username: bowmanm Email: [EMAIL] Location: http://assessment.hbsp.org/americantower/login.php Instructions: Reset Password: Please set this user's password to the following in Saba and [NAME]: development
 | 2012-01-31 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1689200 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: nmi11110 Email Address: [EMAIL] New Password: Mexico19 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-31 00:00:00 | 11396931 | SABA/HMM11 | MSARCHIONI | 1689226 | -- | 555 | [NAME] issue | She doesn't remember her password to login. | FL | FeedBack Logged | I reset the password and she was able to login. | Closed
 | 2012-01-31 00:00:00 | 11482798 | SABA/HMM11 | MSARCHIONI | 1689228 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: LGH (Lancaster General Health) Username: [EMAIL] Location: https://access.hbsp.org/LGH/login.php Instructions: Please set this user's password to the following Saba and [NAME]: harvard
 | 2012-01-31 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1689240 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: nmf01213 Email Address: [EMAIL] New Password: isabel69 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-31 00:00:00 | 12396745 | SABA/HMM11 | MSARCHIONI | 1689244 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: LGH (Lancaster General Health) Username: [EMAIL] Location: https://access.hbsp.org/LGH/login.php Instructions: Please set this user's password to the following Saba and [NAME]: myhouse1
 | 2012-01-31 00:00:00 | 14073455 | SABA/HMM11 | TIFANY.DRINKWATER | 1689252 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-31 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1689258 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: jtejedo Email Address: [EMAIL] New Password: Madrid51 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-31 00:00:00 | 12396518 | SABA/HMM11 | MSARCHIONI | 1689264 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: LGH (Lancaster General Health) Username: [EMAIL] Location: https://access.hbsp.org/LGH/login.php Instructions: Please set this user's password to the following Saba and [NAME]: gammax4646
 | 2012-01-31 00:00:00 | 12396562 | SABA/HMM11 | MSARCHIONI | 1689268 | -- | 555 | [NAME] issue | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: LGH (Lancaster General Health) Username: [EMAIL] Location: https://access.hbsp.org/LGH/login.php Instructions: Please set this user's password to the following Saba and [NAME]: claude52
 | 2012-01-31 00:00:00 | 12396560 | SABA/HMM11 | TIFANY.DRINKWATER | 1689286 | -- | 555 | [NAME] issue | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-03 00:00:00 | 14209171 | SABA/HMM11 | MSARCHIONI | 1510272 | -- | 516 | HMM11 registration issue | I am trying to access the Harvard ManageMentor for the first time following the instructions provided but the system can't find my email | FL | FeedBack Logged | I let him know he's already registered. I let him know how to login with his login details to access HMM. | Closed | I am trying to access the Harvard ManageMentor for the first time following the instructions provided but the system can't find my email address/user name. Thanks, [NAME] Analyst T/L 973-2708
 | 2012-01-04 00:00:00 | 13944589 | SABA/HMM11 | MSARCHIONI | 1511066 | -- | 516 | HMM11 registration issue | [NAME] | FL | FeedBack Logged | She was only registered in Super Admin for HMM 11. I had to create an account for her in Saba. | Closed | Subject: [NAME] (HMM11 & Saba) Forgot Password (HMM11 & Saba) Organization: ExxonMobil Email Address: [EMAIL] New Password: E161088BF1951F7ABFC195E114B497DB7627450
 | 2012-01-06 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1535066 | -- | 516 | HMM11 registration issue | [NAME] | FL | FeedBack Logged | I let him knwo he would need to re-register through the link. | Closed | Hi e-mail address is as below [EMAIL] My home e-mail address is [EMAIL] [NAME] should be 6028306 >Regards >Eunan > >Eunan Mc Garrigle >Branch Manager >Ulster Bank Ireland Ltd >The Diamond >Raphoe >Co. Donegal > >Tel - 074 91 45103 >Fax -074 91 45827 > >e-mail [EMAIL] > > > >Ulster Bank Ireland Limited. A private company limited by shares , trading as Ulster Bank , Ulster Bank Group and Banc Uladh. Registered in Republic of Ireland. No 25766. Registered Office : Ulster Bank Group Centre , [NAME] , [NAME]. Member of the Royal Bank of Scotland Group. Ulster Bank Ireland Limited is regulated by the Central Bank of Ireland. Calls may be recorded. -----Original Message----- From: Harvard Business Publishing eLearning [mailto:[EMAIL]] Sent: 06 January 2012 12:25 To: MCGARRIGLE, EUNAN (Ulster Bank - Raphoe Branch) Subject: RE: [NAME] (Saba) (#8095-[PHONE]) Dear Member, Thank you for contacting Harvard Business Publishing. I was unable to locate you in our system based on your email address. Please confirm the email address or username that you used to register for this service. I look forward to hearing back and to finding a prompt resolution to this issue. Sincerely, Harvard Business Publishing Customer Service Department 300 North Beacon Street Watertown, MA 02472 USA Tel: (617) 783-7700 or [PHONE] -----Original Message----- From: [EMAIL] Sent: Jan 6, 2012 5:38:03 PM Subject: [NAME] (Saba) Username: 6028306 Email Address: [EMAIL] SSO Site Address: http://itk.hbsp.harvard.edu/rbs/portal/flm/index.asp
 | 2012-01-06 00:00:00 | 14261062 | SABA/HMM11 | MSARCHIONI | 1535666 | -- | 516 | HMM11 registration issue | He's having a problem trying to register | FL | FeedBack Logged | I registered for him. | Closed
 | 2012-01-09 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1540874 | -- | 516 | HMM11 registration issue | I do not have the organization ID to get a login for Harvard. Where would I get that code from? | FL | FeedBack Logged | I provided him with the Program Admins info. regarding the registration process. | Closed | Well I have no account yet. My I'd is sr412r. ----- Original Message ----- From: Harvard Business Publishing eLearning [mailto:[EMAIL]] Sent: Saturday, January 07, 2012 12:23 PM To: RANGA, SHAHEED V Subject: RE: saba-login_Forgot-password (#8095-[PHONE]) Dear Member, Thank you for contacting Harvard Business Publishing. I was unable to locate you in our system based on your email address. Please confirm the email address or username that you used to register for this service. I look forward to hearing back and to finding a prompt resolution to this issue. Sincerely, Harvard Business Publishing Customer Service Department 300 North Beacon Street Watertown, MA 02472 USA Tel: (617) 783-7700 or [PHONE] -----Original Message----- From: RANGA, SHAHEED V ([EMAIL]) Sent: Jan 7, 2012 10:33:01 PM Subject: saba-login_Forgot-password I do not have the organization ID to get a login for Harvard. Where would I get that code from? Thanks
 | 2012-01-09 00:00:00 | 14306991 | SABA/HMM11 | MSARCHIONI | 1549066 | -- | 516 | HMM11 registration issue | [NAME] | FL | FeedBack Logged | This employee was only registered in HMM 11 and not in Saba. I created the account in Saba so he could login. | Closed | [NAME] (HMM11 & Saba) Organization: ExxonMobil Email Address: [EMAIL] New Password: 7C2C727107FBD328160B976E8C485EDE8C540B1
 | 2012-01-10 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1554484 | -- | 516 | HMM11 registration issue | Shall I re-register? What is the access code please? | FL | FeedBack Logged | I let her know she woudl need to register. I also let her know the access code. | Closed | Shall I re-register? What is the access code please? -----Original Message----- From: Harvard Business Publishing eLearning [mailto:[EMAIL]] Sent: 10 January 2012 09:02 To: Earl, [NAME] (Contract Management, Group Services) Subject: RE: [NAME] (Saba) (#8095-[PHONE]) Dear Member, Thank you for contacting Harvard Business Publishing. I was unable to locate you in our system based on your email address. Please confirm the email address or username that you used to register for this service. I look forward to hearing back and to finding a prompt resolution to this issue. Sincerely, Harvard Business Publishing Customer Service Department 300 North Beacon Street Watertown, MA 02472 USA Tel: (617) 783-7700 or [PHONE] -----Original Message----- From: [EMAIL] Sent: Jan 10, 2012 2:21:11 PM Subject: [NAME] (Saba) Username: [NAME] Email Address: [EMAIL] SSO Site Address: http://itk.hbsp.harvard.edu/RBS/Portal/PS/index.asp#1 *** WARNING : This message originates from the Internet *** The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB Authorised and regulated by the Financial Services Authority.
 | 2012-01-11 00:00:00 | 14340283 | SABA/HMM11 | MSARCHIONI | 1565066 | -- | 516 | HMM11 registration issue | He was not registered correctly initially. | FL | FeedBack Logged | I recreated his account with the QU_ in his username. | Closed | Ref the below mail, details as follows, I have copied [NAME] into this mail, he is the US HR Director, should you have any further queries please let us know. If you could confirm when the account is set up that would be appreciated. [NAME] Director UK Division - Edgetech UK Location - Coventry - UK Grade - N/a to UK employees Department - Sales & Marketing Hello [NAME], Thank you for your email. It appears his account was created incorrectly. The QU_ was not added to his username when it was created and it has to be so he can login. I can register a new account for him but I would need to know the following details which is part of the account creation process. Division Location Grade Department -----Original Message----- From: [NAME] ([EMAIL]) Sent: Jan 6, 2012 4:29:55 AM Subject: HMM-login_Forgot-password Dear sir / madam, My colleague [NAME] is unable to log in to the Harvard system, details should be as follows I would appreciate if you could check this and come back to me. QU_AFielder harvard Thank you Kind regards [NAME] HR Manager Edgetech I.G. Inc. - Celebrating 20+ Years in Business! Stonebridge House Rowley Drive Coventry CV3 4FG [NAME]: +44(0) 8700 566 844 ex 6722 Fax: +44(0) 2476 639 727 Mobile: +44(0) 7515 576 482 [NAME]: [EMAIL] www.superspacer.co.uk A Quanex Building Products Company
 | 2012-01-12 00:00:00 | 11687963 | SABA/HMM11 | [NAME] | 1571870 | -- | 516 | HMM11 registration issue | when admin created account for him, mis-spelled his username and email. it should be [EMAIL] | RAR | Researched and Resolved | emailed admin to ask if she wants to create new account or wants me to do it. | Closed
 | 2012-01-12 00:00:00 | 14352319 | SABA/HMM11 | MSARCHIONI | 1572066 | -- | 516 | HMM11 registration issue | She was trying to register but the screen was just hanging when she submitted her information. | FL | FeedBack Logged | I registered for her and she was then able to login and access HMM. | Closed
 | 2012-01-12 00:00:00 | 14351632 | SABA/HMM11 | MSARCHIONI | 1573688 | -- | 516 | HMM11 registration issue | Do I need an access code to take a class? | FL | FeedBack Logged | I let her know she's already registered. I let her know her login details to access HMM. | Closed | Do I need an access code to take a class? [NAME] Security Specialist III [PHONE]
 | 2012-01-17 00:00:00 | 14231690 | SABA/HMM11 | MSARCHIONI | 1587288 | -- | 516 | HMM11 registration issue | He is having a problem trying to register it's not going throught. | FL | FeedBack Logged | I registered for him. | Closed | Hi [NAME], Here is my access code: sanofihmm11 My email address is [EMAIL] And the rest of my login information: Thanks very much for your help! [NAME] ________________________________ Hello [NAME], Thank you for your email. Please send me a screen shot of all of your information on the registration form including the access code and I can attempt to register for you. If the access code that you have is incorrect you would have to contact your Program Administrator at Sanofi Pasteur. Regards, [NAME] HARVARD BUSINESS PUBLISHING 300 North Beacon Street | 4E | Watertown, MA 02472 Ph: (800) 810-8858 or (617) 783-7700 -----Original Message----- From: [EMAIL] [NAME]: Jan 12, 2012 11:01:53 AM Subject: HMM-login_Forgot-password Hello, My name is [NAME], I'm trying to register as a first time user however the website doesn't seem to be functional. It gets stuck after I click on the register button and tells me there is an 'error on the page' Could you please advise me as to how to register? Thanks, [NAME]. Scientist
 | 2012-01-17 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1597072 | -- | 516 | HMM11 registration issue | Maybe I used my previous email address: [EMAIL] | FL | FeedBack Logged | I let then know they need to re-register because we don't store login data for RBS so all employee need to re-register if they have a problem trying to login. | Closed | Dear team, Maybe I used my previous email address: [EMAIL] Thank you very much for your help. Best regards, Carmen Toma GTS - Cash and Trade Sales Consultant RBS Bank (Romania) S.A. The Lakeview Building 301-311 Barbu Văcărescu St., 3rd Floor, 020276, Bucharest 2, Romania Office: (40) 21 20 20 603 | Mobile: (40) 756 195 142 | Fax: (40) 21 319 1 275 -----Original Message----- From: Harvard Business Publishing eLearning [mailto:[EMAIL]] Sent: Monday, January 16, 2012 5:57 PM To: Toma, Carmen Subject: RE: [NAME] (Saba) (#8095-[PHONE]) Dear Member, Thank you for contacting Harvard Business Publishing. I was unable to locate you in our system based on your email address. Please confirm the email address or username that you used to register for this service. I look forward to hearing back and to finding a prompt resolution to this issue. Sincerely, Harvard Business Publishing Customer Service Department 300 North Beacon Street Watertown, MA 02472 USA Tel: (617) 783-7700 or [PHONE] -----Original Message----- From: [EMAIL] Sent: Jan 16, 2012 8:48:33 PM Subject: [NAME] (Saba) Username: 49 Email Address: [EMAIL] SSO Site Address: http://itk.hbsp.harvard.edu/RBS/Portal/PS/index.asp#0
 | 2012-01-19 00:00:00 | 11646055 | SABA/HMM11 | MSARCHIONI | 1614270 | -- | 516 | HMM11 registration issue | Simone the [NAME] was not sure how to give a user access again to HMM. | FL | FeedBack Logged | I unexpired the the user as she was requesting in her email. | Closed | From: Heald, Simone ([EMAIL]) Sent: Jan 17, 2012 9:23:37 PM Subject: RE: Request for Help to Un-expire a Nike User Hi [NAME], All I can see right now is that the user is expired in the Harvard system and I can’t figure out how to make them active again. I’m not sure if he was on a change/delete list that Nike uploaded—perhaps you or [NAME] could check? I received an email from my contact in Europe stating that he is still a current employee who needs access. (I haven’t had this issue with registering other folks out of Europe, so I’m not sure what the problem is.) Note: I had this same issue a week or two ago with regards to the nikeadmin login—it wasn’t working for me. I contact Harvard tech support and they had to make the user name “active” again in the system—it, too, had expired. Thanks, [NAME] rom: [NAME], [NAME]: Tuesday, January 17, 2012 6:19 PM To: [NAME], Simone Cc: Harvard Business School Publishing Tech Support; Floratos, Judus Subject: Re: Request for Help to Un-expire a Nike User Expired in NikeU or Harvard? C --- [NAME] | NikeU Manager for Instructional Design and iLearn | Work [PHONE] | Cell [PHONE] | Email [EMAIL]<mailto:[EMAIL]> On Jan 17, 2012, at 6:07 PM, "[NAME], Simone" <[EMAIL]<mailto:[EMAIL]>> wrote: Hello, For some reason, this Nike user is “expired” in the system and I can’t figure out how to un-expire it under the admin console. Can someone please help me reinstate this user as active? [NAME] AREUSC 88779 U DE Human Resources EUROPE_WE Thanks, Simone <image001.png> [NAME] | NikeU Learning Design Manager, Leadership + Management Work +[PHONE] <image002.png>
 | 2012-01-23 00:00:00 | 14047546 | SABA/HMM11 | MSARCHIONI | 1649866 | -- | 516 | HMM11 registration issue | [NAME] | FL | FeedBack Logged | She didn't have an account created in Saba. I created an account and I reset the password to what she requested so she could login. | Closed | [NAME] (HMM11 & Saba) Organization: ExxonMobil Email Address: [EMAIL] [NAME]: 1160C9E1E4D09AC8EADF424E2EF45C468FBFDE5
 | 2012-01-23 00:00:00 | 11535685 | SABA/HMM11 | MSARCHIONI | 1656092 | -- | 516 | HMM11 registration issue | I need to access the Harvard Manage Mentor, but I am getting a notice that my access has expired? | FL | FeedBack Logged | He was trying to login with his email address which is why he received the expired message. He's suppose to be logging in with his employee id which is active. | Closed | I need to access the Harvard Manage Mentor, but I am getting a notice that my access has expired? BBVA Compass Eduardo Castaneda West Region Retail - Region Retail Executive Tel. [PHONE] - Mobile [PHONE] - Fax [PHONE] - [EMAIL] Biltmore - 2850 E. Camelback Rd., Ste. 190B, Phoenix, AZ 85016 AZ-PH-BM-RBK
 | 2012-01-24 00:00:00 | 14710870 | SABA/HMM11 | MSARCHIONI | 1664870 | -- | 516 | HMM11 registration issue | She weas trying to login but she was not able to with her email address and password. | FL | FeedBack Logged | Her intial account was not created correctly it was missing the _RW. I expired the old account and create a new account for her and she was able to login. | Closed
 | 2012-01-28 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1685282 | -- | 516 | HMM11 registration issue | [NAME] | FL | FeedBack Logged | I was able to locate her account and I reset her password. | Closed | Hello [NAME], Thank you for your email. I am showing that you're registered now under the username: [EMAIL] and the password I reset to harvard (in all lower case letters) so you can login. Regards, [NAME] HARVARD BUSINESS PUBLISHING 300 North Beacon Street | 4E | Watertown, MA 02472 Ph: (800) 810-8858 or (617) 783-7700 -----Original Message----- From: [NAME] ([EMAIL]) Sent: Jan 27, 2012 8:59:42 AM Subject: RE: [NAME] (Saba) (#8095-[PHONE]) Hi there, The email is [EMAIL] Thank you, [NAME], CHRP Human Resources Coordinator H: [PHONE] | E-mail: [EMAIL] Address: 42 Overlea Blvd. Toronto, ON M4H 1B8 -----Original Message----- From: Harvard Business Publishing eLearning [mailto:[EMAIL]] Sent: Thursday, January 26, 2012 12:18 PM To: [NAME]: RE: [NAME] (Saba) (#8095-[PHONE]) Dear Member, Thank you for contacting Harvard Business Publishing. I was unable to locate you in our system based on your email address. Please confirm the email address or username that you used to register for this service. I look forward to hearing back and to finding a prompt resolution to this issue. Sincerely, Harvard Business Publishing Customer Service Department 300 North Beacon Street Watertown, MA 02472 USA Tel: (617) 783-7700 or [PHONE] -----Original Message----- From: [EMAIL] Sent: Jan 26, 2012 10:43:16 PM Subject: [NAME] (Saba) Organization: CocaColaCCE Username: [EMAIL] Email Address: Same as username
 | 2012-01-30 00:00:00 |  | SABA/HMM11 | [NAME] | 1687468 | -- | 516 | HMM11 registration issue | Customer wants to buy vouchers for someone else. So wants to purchase on his account with his CC vouchers that someone else in another account can use to gain access to HMM modules. | FL | FeedBack Logged |  | Closed
 | 2012-01-30 00:00:00 | 2616145 | SABA/HMM11 | [NAME] | 1687492 | -- | 516 | HMM11 registration issue | getting access code invalid error message | FL | FeedBack Logged | [EMAIL] | Closed | [EMAIL]
 | 2012-01-05 00:00:00 | 12731702 | SABA/HMM11 | SAMUEL.MARKWELL | 1522866 | -- | 143 | Launching/Running Program Problem | Mac user was having difficulty running spreadsheet modelling course on Saba. |  |  |  | Closed
 | 2012-01-10 00:00:00 |  | SABA/HMM11 | SAMUEL.MARKWELL | 1552866 | -- | 143 | Launching/Running Program Problem | Student wrtoe bc he was unable to lauch finance course in Saba |  |  |  | Closed
 | 2012-01-11 00:00:00 |  | SABA/HMM11 | SEAN.OHARA | 1559270 | -- | 143 | Launching/Running Program Problem | Could not run in IE 7. Opened final course window, screen was blank. Ran earlier this week. Agent could not replicate. | FL | FeedBack Logged |  | Closed
 | 2012-01-11 00:00:00 | 13349561 | SABA/HMM11 | [NAME] | 1568066 | -- | 143 | Launching/Running Program Problem | downloaded incorrect [NAME] app, needed to download Enterprise edition | WA | Written Apology | sent link to Enterprise app | Closed
 | 2012-01-12 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1570266 | -- | 143 | Launching/Running Program Problem | The program is not loading completely on the page. | FL | FeedBack Logged | I let him know he needs to clear his cache and cookies. | Closed | [NAME] tardes, [NAME] y la pantalla se queda congelada esto es lo que me aparece: Me pueden ayudar por fa? Gracias!
 | 2012-01-12 00:00:00 | 11562278 | SABA/HMM11 | [NAME] | 1573674 | -- | 143 | Launching/Running Program Problem | Content player already open error message - explained how todelete browsinghistory and restart to resolve issue | VA | Verbal Apology | [EMAIL] | Closed
 | 2012-01-18 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1605266 | -- | 143 | Launching/Running Program Problem | [NAME] purchased HMM and he no longer see it under his enrollments. | FL | FeedBack Logged | I let him know how to access the program from the My Trascripts section of his account. | Closed
 | 2012-01-26 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1682878 | -- | 143 | Launching/Running Program Problem | My user id for the HMM program : [EMAIL]<mailto:[EMAIL]>, | FL | FeedBack Logged | I let him know how to login and access the modules again under my transcripts so he can complete them. | Closed | Dear sir/mam My user id for the HMM program : [EMAIL]<mailto:[EMAIL]>, I have not completed two programs , but by mistake these have gone into complete category "MY TRANSCRIPTS" and my score it is showing as '0'. (1. Difficult interactions, 2. Delegating) Requesting you to kindly convert these two programs into my learning category so that I can successfully complete these also. Regards, [NAME]
 | 2012-01-03 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1506474 | -- | 226 | Password issue (Saba site) | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: [EMAIL] Email Address: [EMAIL] New Password: harvard Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-03 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1506476 | -- | 226 | Password issue (Saba site) | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: jemadrigal [NAME]: [EMAIL] New Password: Chucho67 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-03 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1506478 | -- | 226 | Password issue (Saba site) | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: [EMAIL] [NAME]: [EMAIL] New Password: javiertv2307 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-03 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1506666 | -- | 226 | Password issue (Saba site) | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: [EMAIL] Email Address: [EMAIL] New Password: cadena39 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-03 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1506668 | -- | 226 | Password issue (Saba site) | [NAME] | FL | FeedBack Logged | I reset the password. | Closed
 | 2012-01-03 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1506866 | -- | 226 | Password issue (Saba site) | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: [EMAIL] Email Address: [EMAIL] New Password: harvard Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-03 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1506868 | -- | 226 | Password issue (Saba site) | [NAME]. | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: hramirez Email Address: [EMAIL] New Password: docedoce Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-03 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1510276 | -- | 226 | Password issue (Saba site) | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: [EMAIL] Email Address: [EMAIL] New Password: harvard1 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-03 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1510286 | -- | 226 | Password issue (Saba site) | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | From: [EMAIL] Sent: Jan 3, 2012 9:08:51 AM Subject: Forgot Password Organization: [NAME] Username: [EMAIL] Location: http://assessment.hbsp.org/aonhewitt/login.php Instructions: Reset Password: Please reset this user's password in Saba:
 | 2012-01-03 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1510296 | -- | 226 | Password issue (Saba site) | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: [EMAIL] Email Address: [NAME]: 41318359 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-05 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1523074 | -- | 226 | Password issue (Saba site) | Can you help me to reset my password as per below request. | FL | FeedBack Logged | I reset the password. | Closed | Dear Harvard Tech Support, Can you help me to reset my password as per below request. Thanks, [NAME] ________________________________ From: Sasikumar_M Sent: Wednesday, December 28, 2011 8:12 AM To: [EMAIL] Subject: forgot password. Dear Harvard Tech Support, I forgot my password for elearninghome http://elearninghome.hbsp.org/Saba/Web/Main. kindly find my details below and provide me access to reset my password. GLOBAL ID : 51434 Email ID: [EMAIL]<mailto:[EMAIL]>
 | 2012-01-06 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1536466 | -- | 226 | Password issue (Saba site) | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: [NAME] Username: [EMAIL] Location: http://assessment.hbsp.org/aonhewitt/login.php Instructions: Reset Password: Please reset this user's password in Saba:
 | 2012-01-09 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1542486 | -- | 226 | Password issue (Saba site) | I forgot my password. Please send me the password. | FL | FeedBack Logged | I reset the password. | Closed | Hi, I forgot my password. Please send me the password. User Name: [EMAIL]<mailto:[EMAIL]> Regards, [NAME]. Mobile Phone: +[PHONE]
 | 2012-01-09 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1542492 | -- | 226 | Password issue (Saba site) | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: HORMEL Username: [EMAIL] Portal Location: http://assessment.hbsp.org/middleware/clients/hormel/login.php Instructions: Reset Password: Please reset this user's password in Saba and/or [NAME]
 | 2012-01-10 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1556266 | -- | 226 | Password issue (Saba site) | He purchase a course but he cannot login to access it on Saba. | FL | FeedBack Logged | I reset the password and I let him know how to change it. | Closed
 | 2012-01-12 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1570468 | -- | 226 | Password issue (Saba site) | The email address is as below - [EMAIL] (The Royal Bank | FL | FeedBack Logged | I let him know we don't store login information for RBS so if he doesn't remember his login he needs to re-register through the link. | Closed | Hello, The email address is as below - [EMAIL] (The Royal Bank of Scotland PLC). I have not had any issue with access previously, but simply couldn't remember my password. Kind regards [NAME] Analyst, Specialised Relationship Management Problem Identification Team 7th Floor 280 Bishopsgate London EC2M 4RB Tel: 0044 (0) 20 7672 2634 Mob: 07941 490104 e-mail: [EMAIL] -----Original Message----- From: Harvard Business Publishing eLearning [mailto:[EMAIL]] Sent: 10 January 2012 17:13 To: [NAME], [NAME] (CCB) Subject: RE: [NAME] (Saba) (#8095-[PHONE]) Dear Member, Thank you for contacting Harvard Business Publishing. I was unable to locate you in our system based on your email address. Please confirm the email address or username that you used to register for this service. I look forward to hearing back and to finding a prompt resolution to this issue. Sincerely, Harvard Business Publishing Customer Service Department 300 North Beacon Street Watertown, MA 02472 USA Tel: (617) 783-7700 or [PHONE] -----Original Message----- From: [EMAIL] Sent: Jan 10, 2012 10:03:03 PM Subject: [NAME] (Saba) Username: [NAME]: [EMAIL] SSO Site Address: http://itk.hbsp.harvard.edu/rbs/portal/flm/index.asp
 | 2012-01-12 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1573672 | -- | 226 | Password issue (Saba site) | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: [NAME] Username: [EMAIL] Location: http://assessment.hbsp.org/aonhewitt/login.php Instructions: Reset Password: Please reset this user's password in Saba:
 | 2012-01-17 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1596284 | -- | 226 | Password issue (Saba site) | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: [EMAIL] [NAME]: [EMAIL] New Password: kaiser Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-17 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1597466 | -- | 226 | Password issue (Saba site) | Unfortunately i forget my user name and password for this e-learning. | FL | FeedBack Logged | I reset the password. | Closed | Dear Team Unfortunately i forget my user name and password for this e-learning. Can you please help. You must be thinking - What’s in it for me? ….* 12 courses identified as per your development plan Certificate from Harvard Publishing and M&M - On successful completion of 12 courses 20 minute quick-paths 250+ animations 200+ activities 125 expert insight videos Over 40 MP3 audio clips 80 HBR articles 500+ tools and worksheets *You can very easily logon to it with these details: * URL: http://elearninghome.hbsp.org/Saba/Web/Main Email Address (UserID): <Token No.>@mahindra.com Password: harvard *To change the password:* *Please note that this is only a one time process * Step 1: Log on to http://elearninghome.hbsp.org Step 2: Sign in using your HMM username and password Step 3: Click on “My Account” (Top left hand corner) Step 4: Click on “Account Settings” Step 5: Change the password. Step 6: Go back to the Mahindra HMM site and sign in there *Kindly note:* The assignment completion date is 30th April 2012. *What are you waiting for? Start browsing…..* Kindly contact Ms. [NAME] on [EMAIL] in case of any queries.
 | 2012-01-17 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1597870 | -- | 226 | Password issue (Saba site) | [NAME] | FL | FeedBack Logged | I reset the password | Closed | Organization: NII Username: [EMAIL] Email Address: [EMAIL] New Password: 050577 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-17 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1598270 | -- | 226 | Password issue (Saba site) | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: [EMAIL] Email Address: [EMAIL] New Password: miguel01 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-17 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1598272 | -- | 226 | Password issue (Saba site) | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: [EMAIL] [NAME]: [EMAIL] New Password: vargas13 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-17 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1598280 | -- | 226 | Password issue (Saba site) | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: [EMAIL] Email Address: [EMAIL] New Password: Miranda01 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-17 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1598282 | -- | 226 | Password issue (Saba site) | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: [EMAIL] Email Address: [EMAIL] New Password: fito98 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-19 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1622666 | -- | 226 | Password issue (Saba site) | I am [NAME] working for [NAME] , I have an user account with Harvard Business Publishing which is created by my company. | FL | FeedBack Logged | I reset the password and let him know how to change it. | Closed | Hi, I am [NAME] working for [NAME] , I have an user account with Harvard Business Publishing which is created by my company. Initially I have logged in with my user id [EMAIL] .But currently I am trying to login and my password doesn't work. I have tried 'forgot your password' option , entered the secret question and answer.Then I got the below message 'Your password recovery is in progress. ' After that I have been checking my email but the password is not yet sent.Can you please help is recovering my password. Regards Manoj
 | 2012-01-23 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1656082 | -- | 226 | Password issue (Saba site) | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: [EMAIL] Email Address: [EMAIL] New Password: efilguei Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-23 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1656110 | -- | 226 | Password issue (Saba site) | [NAME]. | FL | FeedBack Logged | I reset the password. | Closed | Organization: [NAME] Username: [EMAIL] Location: http://assessment.hbsp.org/aonhewitt/login.php Instructions: Reset Password: Please reset this user's password in Saba:
 | 2012-01-25 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1674930 | -- | 226 | Password issue (Saba site) | [NAME] is not sure what her password is to login. | FL | FeedBack Logged | I reset her password and I let her know how to login and change it. | Closed
 | 2012-01-25 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1676268 | -- | 226 | Password issue (Saba site) | I wish to inform that I have forgotten my password. So I am unable to | FL | FeedBack Logged | I reset the password. | Closed | Dear Concerned Person at Help Desk, I wish to inform that I have forgotten my password. So I am unable to acceess the following 'url address': http://elearninghome.hbsp.org/Saba/Web/Main My user id is: [EMAIL] [NAME] you to kindly reset the password and send the same to '[EMAIL]' Thanking in anticipation. Regards, Anjali Punia Bristlecone, Pune
 | 2012-01-26 00:00:00 | 13447559 | SABA/HMM11 | [NAME] | 1682932 | -- | 226 | Password issue (Saba site) | forgot username and/or password but since account info encrypted, I cannot locate an account and reset password, so i explained she needs to register | WA | Written Apology | [EMAIL] | Closed
 | 2012-01-26 00:00:00 | 13447559 | SABA/HMM11 | [NAME] | 1682936 | -- | 226 | Password issue (Saba site) | forgot username and/or password but since account info encrypted, I cannot locate an account and reset password, so i explained she needs to register | WA | Written Apology | [EMAIL] | Closed
 | 2012-01-27 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1685184 | -- | 226 | Password issue (Saba site) | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: [EMAIL] Email Address: [EMAIL] New Password: Diabolo47 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-27 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1685230 | -- | 226 | Password issue (Saba site) | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: azertuche Email Address: [EMAIL] New Password: Mexico101 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-28 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1685258 | -- | 226 | Password issue (Saba site) | [NAME] | FL | FeedBack Logged | I reset the password | Closed | Organization: NII Username: [EMAIL] [NAME]: [EMAIL] New Password: Campeon50 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-28 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1685260 | -- | 226 | Password issue (Saba site) | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: [EMAIL] Email Address: [EMAIL] New Password: chawa1818 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-31 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1689070 | -- | 226 | Password issue (Saba site) | [NAME] (Saba) | FL | FeedBack Logged | I reset her password so she could login Sify was providing the wrong username so she could login. | Closed | Sorry I am getting the same response as below using LYNNE as my user name and harvard as the password. -----Original Message----- From: Harvard Business Publishing eLearning [mailto:[EMAIL]] Sent: 30 January 2012 11:42 To: Rolfe, [NAME] (Support Team Leader South East Region, [NAME]) Subject: RE: [NAME] (Saba) (#8095-[PHONE]) Dear User, Thank you for contacting Harvard Business Publishing. Your password has been reset. Enter the following information to sign in: Username: LYNNE Password: [NAME], Harvard Business Publishing Customer Service Department 300 North Beacon Street Watertown, MA 02472 USA Tel: (617) 783-7700 or [PHONE] Dear User, Thank you for contacting Harvard Business Publishing. The password for your eLearning account has been reset. Enter the following information to sign in: Username: LYNNE Password: harvard Once you are logged in, you can create a new password by clicking on the "My Account" link and then on the "Account Details" tab. Sincerely, Harvard Business Publishing Customer Service Department 300 North Beacon Street Watertown, MA 02472 USA Username: Lynne Rolfe Email Address: [EMAIL] SSO Site Address: http://itk.hbsp.harvard.edu/rbs/portal/flm/index.asp
 | 2012-01-31 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1689216 | -- | 226 | Password issue (Saba site) | [NAME] | FL | FeedBack Logged |  | Closed | Hi, Did my employee ID number not work? That's all the information I used previously so not sure why I'm not on the system. Last logged in approx two months ago. [NAME]. -----Original Message----- From: Harvard Business Publishing eLearning [mailto:[EMAIL]] Sent: 31 January 2012 08:32 To: [NAME], [NAME] (OSAC Change & Portfolio Development, Business Services) Subject: RE: [NAME] (Saba) (#8095-[PHONE]) Dear Member, I was unable to find an account for you searching by first and last name and email. When was the last time you were able to successfully login? Did you possibly register with a different email address? Please provide as much detail as possible so that I can better assist you. Sincerely, Harvard Business Publishing Customer Service Department 300 North Beacon Street Watertown, MA 02472 USA Tel: (617) 783-7700 or [PHONE] -----Original Message----- From: [NAME], [NAME] (OSAC Change & Portfolio Development, Business Services) ([EMAIL]) Sent: Jan 31, 2012 1:35:34 PM Subject: RE: [NAME] (Saba) (#8095-[PHONE]) Good Morning, Thanks for your mail. My employee ID is 7859271. Hope this helps. Thanks, [NAME].
 | 2012-01-31 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1689248 | -- | 226 | Password issue (Saba site) | [NAME] | FL | FeedBack Logged | I reset the password. | Closed | Organization: NII Username: [EMAIL] Email Address: [EMAIL] New Password: Mexico70 Portal Location: http://assessment.hbsp.org/middleware/clients/nii/login.php Instructions: Please change this user's password in Saba
 | 2012-01-03 00:00:00 | 2694874 | SABA/HMM11 | [NAME] | 1510076 | 504702-HTM-ENG | 254 | Progress status problem | see note | WA | Written Apology | trouble shooted browser | Closed | From: [NAME] ([EMAIL]) Sent: Jan 2, 2012 5:42:59 PM Subject: QM Question I'm having trouble saving my progress on the QM coursepack. I worked through about 25 slides this evening and closed out the program. I reopened it 10 minutes later and it still had my progress listed as slide 20 which is where I started when I sat down. I checked the help function but there does not appear to be a save progress function. Do you have any recommendations? [NAME]
 | 2012-01-05 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1523274 | -- | 254 | Progress status problem | [NAME] - I completed the course | FL | FeedBack Logged | I let her know the course doesn't get marked as completed. I let her know her professor will be able to view her results through their admin account to see that the course is completed. | Closed | I completed the course "HE Online Course: Quantitative Methods" - Date of completion: Jan 1st, 2012. My ID: skrishnarao Please review and please mark the enrollment status as "Complete". Thanks [NAME]
 | 2012-01-06 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1527066 | -- | 254 | Progress status problem | I have enrolled for the HMM programme...have finished 2 modules on coaching and stress management and after saving the same...i do | FL | FeedBack Logged | I marked the module as completed. I also let him know he needs to clear his cache and cookies because it appears he has a corrupted cookie on his browser. | Closed | Hi.... I have enrolled for the HMM programme...have finished 2 modules on coaching and stress management and after saving the same...i do not see the same in the transcript..even though i got 9/10 in the test scores.....the first module which i had taken as a test got saved and shows in the transcript as well as " successful"....do check as to why the modules for which i have given the test and passed are not getting saved... Awaiting a revert on the above, Rgds, [NAME] my new mobile number : [PHONE]
 | 2012-01-06 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1529666 | -- | 254 | Progress status problem | I have completed the online course and received a passing grade on the | FL | FeedBack Logged | I let her know that it will always show as not evaluated. I let her know if she wen through the course and completed the exam her prof will be able to view her results. | Closed | I have completed the online course and received a passing grade on the Final Assessment Test but my Completion status is stating "Not Evaluated"; will this change, and if so when? Thanks! -D
 | 2012-01-05 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1518666 | -- | 255 | Registration issue (Saba site) | Reginald is trying to register but he's receiving a duplicate value message when attempting to register. | FL | FeedBack Logged | I let hm know he's already registeredd. I reset his password so he could login to his existing account. | Closed
 | 2012-01-05 00:00:00 | 14218622 | SABA/HMM11 | [NAME] | 1519472 | -- | 255 | Registration issue (Saba site) | Was registered in HMM11 but not [NAME] so I registered for him in Saba | RAR | Researched and Resolved |  | Closed
 | 2012-01-05 00:00:00 | 11448862 | SABA/HMM11 | [NAME] | 1520266 | 6007-HTM-ENG | 255 | Registration issue (Saba site) | purchased online course twice | CR | Credit Processed | VSYC8A9AF8A6 | Closed | I was told by my professor, [NAME], to inform you of my double purchase. When we were originally told to take the online courses only the statistics course was available which I purchased. He now provided a course pack and I was told to purchase the course again as part of the course pack. I was told by him that if I provide my original order information that HBP will reverse the original charge. Below is my original purchase information:
 | 2012-01-06 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1537268 | -- | 255 | Registration issue (Saba site) | [NAME] is not sure how to register for a course. | FL | FeedBack Logged | I let him know how to register for it. | Closed
 | 2012-01-10 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1554266 | -- | 255 | Registration issue (Saba site) | [NAME] is trying to register for an eLearning course but when she clicks on place order the payment window doesn't open. | FL | FeedBack Logged | I had her hold down the Ctrl key and she was then able to open the payment window to purchase the course. | Closed
 | 2012-01-11 00:00:00 |  | SABA/HMM11 | SEAN.OHARA | 1561466 | -- | 255 | Registration issue (Saba site) | Paid for courses, not added to enrollments | FL | FeedBack Logged |  | Closed
 | 2012-01-12 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1575072 | -- | 255 | Registration issue (Saba site) | Please assist me to create a new account. | FL | FeedBack Logged | I let her know she's already register which is why she getting that message. | Closed | Please assist me to create a new account. The message below was received. Regards [NAME] (1026) Duplicate Values. A duplicate value for Username was used. Back Home If you have any additional questions, please email us at [EMAIL] or call (800) 810-8858. If you are outside the U.S., call (617) 783-7700
 | 2012-01-13 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1579666 | -- | 255 | Registration issue (Saba site) | He purchased the course twice under two usernames. | FL | FeedBack Logged | I issued him a credit and expired the username he didn't want to use. | Closed
 | 2012-01-17 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1587070 | -- | 255 | Registration issue (Saba site) | She place a duplicate order and she was charged twice for the course. | FL | FeedBack Logged | I was able to confirm that their was a duplicate order for her course. I issued her a credit for it and sent her the confirmation. | Closed
 | 2012-01-17 00:00:00 | 14414102 | SABA/HMM11 | [NAME] | 1588066 | -- | 255 | Registration issue (Saba site) | Wasn't registered on Saba so I registered for him | RAR | Researched and Resolved |  | Closed
 | 2012-01-17 00:00:00 | 14353782 | SABA/HMM11 | [NAME] | 1591866 | -- | 255 | Registration issue (Saba site) | didn't click last register button so course didn't appear under Enrollments | RAR | Researched and Resolved |  | Closed
 | 2012-01-19 00:00:00 | 13605524 | SABA/HMM11 | [NAME] | 1615466 | 504702-HTM-ENG | 255 | Registration issue (Saba site) | Didn't click last register button so courses didn't appear under Enrollments. Had confirmation code so I added them to her Enrollments. | RAR | Researched and Resolved |  | Closed
 | 2012-01-19 00:00:00 | 2711928 | SABA/HMM11 | [NAME] | 1618466 | -- | 255 | Registration issue (Saba site) | [EMAIL] Didn't click last register button, so didn't show up under Enrollments. | RAR | Researched and Resolved | since he gave me confirmation code, I added to Enrollment. | Closed
 | 2012-01-23 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1647066 | -- | 255 | Registration issue (Saba site) | [NAME] is not sure how to access register for a new course. | FL | FeedBack Logged | I let him know he would need to create a new account with the new organization id he has so he can access the new course. | Closed
 | 2012-01-23 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1647668 | -- | 255 | Registration issue (Saba site) | [NAME] the HMM program which is no longer appearing under his enrollments. | FL | FeedBack Logged | I let him know how to access the program under the My Transcripts section of his account. | Closed
 | 2012-01-23 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1647866 | -- | 255 | Registration issue (Saba site) | [NAME] registered for a course but she doesn't see how to access it. | FL | FeedBack Logged | I let herk know the registration information she used is for a contract that's already expired. I issued her a credit for the charge and I let her know she need to contact her prof for new reg info. | Closed | Response Message: Approved -------------------------------------------------------------------------------- Transaction ID: VWVC3D63341A Authorization Code: 904865 AVS Street Match: Y AVS Zip Match: Y International AVS Indicator: Card Security Code Match: Merchant: HBSPLMS Transaction Type: C(Credit) Supplier Reference # (Merchant Invoice #): Credit Card Number: 0802 Expiration Date: 10 / 2014 Amount: USD 27.50 Comment 1: [EMAIL]
 | 2012-01-23 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1652066 | -- | 255 | Registration issue (Saba site) | [NAME] registered with that user name and email. As a matter of fact I was able to reset my password with that user name and receieved an email from techhelp@hbsp. I | FL | FeedBack Logged | I let him know that the contract his username was associated with had expired so he needs to re-register if he has new registration info or contact his professor for the new info. | Closed | I registered with that user name and email. As a matter of fact I was able to reset my password with that user name and receieved an email from techhelp@hbsp. I have not logged in for at least a month.
 | 2012-01-24 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1658066 | -- | 255 | Registration issue (Saba site) | [NAME] [NAME], Thanks for the response.  I pasted both copies of the emails below.  It looks as if I was charged twice.  On my bank account, neither charge is listed as pending. | FL | FeedBack Logged | I issued a credit for the duplicate charge. | Closed | Hi [NAME], Thanks for the response.  I pasted both copies of the emails below.  It looks as if I was charged twice.  On my bank account, neither charge is listed as pending.  Please refund one of the charges.   thank you so much! 1.  Thank you for your credit card payment. The information below serves as the payment receipt for your Harvard Business School Publishing online course registration.Merchant: Harvard Business School Publishing Order ID: VSYC8B49933F Invoice: 000047072 Order Placed: Tuesday, January 17, 2012 06:39:43 PM PDT Amount of Transaction: $64.50 Payment Type: MasterCard CustID: 00053279 BILL TO -------- [NAME] 507 NW 22nd Avenue, Apt. 306 Portland OR 97210 United States [PHONE] [EMAIL] [NAME]: VZNC3C838434 Invoice: 000047074 [NAME]: Tuesday, January 17, 2012 06:41:47 PM PDT Amount of Transaction: $64.50 Payment Type: MasterCard CustID: 00053279 BILL TO -------- [NAME] 507 NW 22nd Avenue, Apt. 306 Portland OR 97210 United States [PHONE] [EMAIL] ORDER DESCRIPTION: ---------------------------------------- HBSP Online Courses for [NAME] ----------------------------------------
 | 2012-01-25 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1674926 | -- | 255 | Registration issue (Saba site) | thank you very much. The only class that is available is Quantitative | FL | FeedBack Logged | I let her know this is the only course associated with this contract. I let her know if she has any other organization id she would need to create a new username to register under a new org id. | Closed | thank you very much. The only class that is available is [NAME]. why is that so? thanks, [NAME] | Customer Service Arrow Electronics, Inc. | 3000 Bowers Avenue, Santa Clara, CA 95051 Direct: [PHONE] | Fax: [PHONE]
 | 2012-01-31 00:00:00 | 11120487 | SABA/HMM11 | MSARCHIONI | 1689234 | -- | 255 | Registration issue (Saba site) | When I try to login I get this message. Your access to Harvard ManageMentor has expired. Contact your administrator to inquire about restoring access. | FL | FeedBack Logged | I let him know this message means he needs to contact his Administrator at El Paso regarding access. His account is expired in Super Admin and in Saba. | Closed | When I try to login I get this message. Your access to Harvard ManageMentor has expired. Contact your administrator to inquire about restoring access. -----Original Message----- From: Harvard Business Publishing eLearning [mailto:[EMAIL]] Sent: Tuesday, January 31, 2012 9:53 AM To: Armendariz, [NAME]: RE: [NAME] (Saba) (#8095-[PHONE]) Dear Oscar Armendariz, Thank you for contacting Harvard Business Publishing. Your password has been reset. Enter the following information to sign in: Username: [EMAIL] Password: [NAME], Harvard Business Publishing Customer Service Department 300 North Beacon Street Watertown, MA 02472 USA Tel: (617) 783-7700 or [PHONE]
 | 2012-01-10 00:00:00 | 11627329 | SABA/HMM11 | [NAME] | 1553272 | -- | 256 | Test results issue | known bug that when user retakes post-assessment, no matter what answers he inputs he gets the same score | FL | FeedBack Logged | there's a JIRA on it | Closed
 | 2012-01-12 00:00:00 | 13900344 | SABA/HMM11 | [NAME] | 1576068 | 6789Z2-HTM-ENG | 256 | Test results issue | wanted full suite completion certificate, not per module | FL | FeedBack Logged | explained certificates | Closed
 | 2012-01-25 00:00:00 | 2694874 | SABA/HMM11 | [NAME] | 1674908 | 3252-HTM-ENG | 256 | Test results issue | see note | FL | FeedBack Logged | [NAME] ticket | Closed | From: [NAME] ([EMAIL]) Sent: Jan 22, 2012 5:20:12 PM Subject: Spreadsheet Modeling - Online Course Hello - I recently completed an online spreadsheet modeling course. I noticed that I was marked wrong on many questions that I feel were correct (I counted approximately 11 questions). This is because the answer key did not have the exact formula that I submitted. Here is an example: . My answer: +SUMIFS(Units_Sold,Month,M$5,Name,$L6) . Appropriate answer according to HBR: SUMIFS(Units_Sold,Month,M$5,Name,$L6) or = SUMIFS(Units_Sold,Month,M$5,Name,$L6) If you are to enter any of the 3 above equations into excel you will get the same answer. I understand you may not be able to fix my grade in the class (and have addressed this with the professor) but I wanted to send you this to see if a change can be made going forward to enhance the class for future users. It is my opinion that my answer should be added to the list of potential answers in the answer key. If there is anything that can be done for my grade I would greatly appreciate it. Please feel free to contact me with any questions. Thank you. Best Regards, [NAME]
 | 2012-01-03 00:00:00 | 11330034 | SABA/HMM11 | [NAME] | 1510066 | -- | 100 | Z Other | see note | FL | FeedBack Logged |  | Closed | From: [NAME] ([EMAIL]) Sent: Jan 2, 2012 7:14:36 AM Subject: Mobile ManageMentor [NAME] download speed of videos. I've true multiple networks and still slow. No issue with YouTube downloads etc. Thanks Regards, [NAME]
 | 2012-01-04 00:00:00 | 14211648 | SABA/HMM11 | TIFANY.DRINKWATER | 1512520 | -- | 100 | Z Other | first name spelled incorrectly | FL | FeedBack Logged | fixed spelling of first name in super admin | Closed
 | 2012-01-05 00:00:00 | 11231090 | SABA/HMM11 | SAMUEL.MARKWELL | 1522266 | -- | 100 | Z Other | customer called to inquiry about cost for up to 75 users, created lead |  |  |  | Closed
 | 2012-01-09 00:00:00 |  | SABA/HMM11 | SAMUEL.MARKWELL | 1542072 | -- | 100 | Z Other | Saba user purchased finance course but it did not show in enrollments |  |  |  | Closed
 | 2012-01-10 00:00:00 | 14109966 | SABA/HMM11 | [NAME] | 1552674 | 6789C-HTM-ENG | 100 | Z Other | Customer purchased HMM module for another person's access | FL | FeedBack Logged | Going to ask [NAME] to expire her account's access and grant his account's access | Closed | KOMENSKI, RANDY RKOMENS [EMAIL]
 | 2012-01-13 00:00:00 | 14366938 | SABA/HMM11 | MSARCHIONI | 1580866 | -- | 100 | Z Other | She is trying to figure out how to navigate through the HMM 11 modules. | FL | FeedBack Logged | I let her know how to navigate through the module. | Closed
 | 2012-01-18 00:00:00 | 11791040 | SABA/HMM11 | MSARCHIONI | 1601866 | -- | 100 | Z Other | [NAME] is the assistant to Professor [NAME] and she was creating a course pack but she received a message that ABC Pen cannot be added to a course. | FL | FeedBack Logged | I contacted [NAME] in Higher Ed Product and she confirmed that yes it cannot on CB but we can still set it up on Saba for this one course. I set it up on Saba and let the assistant know. The org is HarvardKennedySchool030812 | Open
 | 2012-01-18 00:00:00 |  | SABA/HMM11 | [NAME] | 1604276 | -- | 100 | Z Other | MMM feedback " Good enough. However, it should support iPad. One topic for free from every subject will be more useful to decide buy or not. " | FL | FeedBack Logged |  | Closed
 | 2012-01-18 00:00:00 | 2413500 | SABA/HMM11 | [NAME] | 1607866 | 6107-HTM-ENG | 100 | Z Other | Professor died before students could use the sim, so created a credit. Please allow the credit and order to cancel eachother out | FL | FeedBack Logged |  | Closed
 | 2012-01-19 00:00:00 | 14025259 | SABA/HMM11 | MSARCHIONI | 1617866 | -- | 100 | Z Other | I am a Harvard ManageMentor administrator attempting to add new user | FL | FeedBack Logged | I check with [NAME] in Cl and it let me know that the sessions will expire after 22 minutes on no activity on the website. | Closed | Hello, I am a Harvard ManageMentor administrator attempting to add new user accounts and the session keeps dropping. See screen capture below. Please advise - Thank you, TRISH KLINGLER | Training and Communications TOSHIBA AMERICA INFORMATION SYSTEMS, INC. 9740 [NAME]. [NAME], CA 92618 Office: [PHONE] | Fax: [PHONE]
 | 2012-01-24 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1665472 | -- | 100 | Z Other | He was going through the HMM module and he wasn't sure if he completed it. | FL | FeedBack Logged | I let him know it's appearing under his transcripts so it is complete. I also let him know how to access it again from his my trascripts section of his account. | Closed
 | 2012-01-24 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1668668 | -- | 100 | Z Other | Hi my name is [NAME] and I just enrolled in Harvard ManageMentor 10 Suite (061007) for a cornerstone class I am taking at the University of Central Florida. The ID | FL | FeedBack Logged | I let him know how to access the course from the My Transcripts section of his account. | Closed | Hi my name is [NAME] and I just enrolled in Harvard ManageMentor 10 Suite (061007) for a cornerstone class I am taking at the University of Central Florida. The ID number is 00002722. I registered on the 18th and it has already closed and said that I have finished the course successfully when I have not even started the course. I have required readings that need to be done for the class and i have no idea why the course closed on me. I need this book opened back up immediately. Thank you
 | 2012-01-25 00:00:00 | 2711928 | SABA/HMM11 | [NAME] | 1675066 | -- | 100 | Z Other | trying to access expired org | WA | Written Apology | Shelice Walker ([EMAIL]) | Closed
 | 2012-01-26 00:00:00 |  | SABA/HMM11 | MSARCHIONI | 1682680 | -- | 100 | Z Other | Ward Hendon - I ordered an online 'MS Excel' course from HBS a few months ago. I now have time to take it, but I can't find it in the 'Online Courses' section of your website. | FL | FeedBack Logged | I let him know how to access the SM course on the eLearning website. | Closed | I ordered an online 'MS Excel' course from HBS a few months ago. I now have time to take it, but I can't find it in the 'Online Courses' section of your website. Can you help me? Send me a link, etc. Many thanks, [NAME]
 | 2012-01-10 00:00:00 | 2015834 | SYS | [NAME] | 1552266 | -- | 556 | [NAME] not in HBP Auth | [NAME] not in HBP Auth | RAR | Researched and Resolved |  | Closed
 | 2012-01-10 00:00:00 | 10235667 | SYS | [NAME] | 1554666 | -- | 556 | [NAME] not in HBP Auth | [NAME] not in HBP Auth | RAR | Researched and Resolved |  | Closed
 | 2012-01-10 00:00:00 | 10020661 | SYS | TIFANY.DRINKWATER | 1556866 | -- | 556 | [NAME] not in HBP Auth | email not in hbp auth | RAR | Researched and Resolved | edited account to make additional email addresses inactive | Closed
 | 2012-01-11 00:00:00 | 10187609 | SYS | TIFANY.DRINKWATER | 1568468 | -- | 556 | [NAME] not in HBP Auth | [NAME] not in HBP Auth | RAR | Researched and Resolved | fixed | Closed
 | 2012-01-11 00:00:00 | 7603290 | SYS | TIFANY.DRINKWATER | 1568866 | -- | 556 | [NAME] not in HBP Auth | [NAME] not in HBP Auth | RAR | Researched and Resolved | fixed | Closed
 | 2012-01-13 00:00:00 | 10189854 | SYS | [NAME] | 1582270 | -- | 556 | [NAME] not in HBP Auth | [NAME] not in HBP Auth | RAR | Researched and Resolved |  | Closed
 | 2012-01-19 00:00:00 | 3000332 | SYS | [NAME] | 1620466 | -- | 556 | [NAME] not in HBP Auth | [NAME] not in HBP Auth | RAR | Researched and Resolved |  | Closed
 | 2012-01-25 00:00:00 | 2315375 | SYS | [NAME] | 1677866 | -- | 556 | [NAME] not in HBP Auth | [NAME] not in HBP Auth | RAR | Researched and Resolved |  | Closed
 | 2012-01-30 00:00:00 | 1463330 | SYS | [NAME] | 1687496 | -- | 556 | [NAME] not in HBP Auth | [NAME] not in HBP Auth | RAR | Researched and Resolved |  | Closed
 | 2012-01-09 00:00:00 | 10407188 | SYS | VMORRILL | 1541868 | 4390BN-BUN-ENG | 533 | Oracle systems issue | Receipts for 12/19 orders e-mailed today, 3 weeks later | VA | Verbal Apology |  | Open
 | 2012-01-11 00:00:00 | 2567081 | SYS | VMORRILL | 1559866 | -- | 533 | Oracle systems issue | Customer's name field erroneous - first names of two people combined | FL | FeedBack Logged | system won't let me correct this | Open
 | 2012-01-12 00:00:00 | 14170373 | SYS | VMORRILL | 1570666 | -- | 533 | Oracle systems issue | They gave the company name, in the "addresse" field and wanted it shown on the invoice, but that field does not display anywhere | FL | FeedBack Logged |  | Closed
 | 2012-01-09 00:00:00 | 2567081 | SYS | [NAME] | 1545066 | -- | 100 | Z Other | two accounts of two different people merged incorrectly. | FL | FeedBack Logged |  | Closed
 | 2012-01-19 00:00:00 | 10180512 | SYS | MHERRERA | 1630668 | -- | 100 | Z Other | sadf |  |  |  | Open
 | 2012-01-26 00:00:00 | 14614431 | SYS | TCANNON | 1683488 | [NAME] | 100 | Z Other | HBP Single Click archive available via Google search: https://archive.harvardbusiness.org/cla/web/pl/product.seam?c=573&i=15715&cs=7c855bfce2fd1c3860846954978b1181 | FL | FeedBack Logged | Wrote back to customer and thanked them for the alert | Closed | -----Original Message----- From: [NAME] ([EMAIL]) Sent: Jan 26, 2012 4:45:10 PM Subject: Re: Your Receipt 4844231 from Harvard Business Publishing I read about this article on an italian newspaper, looked for it on your site and decided to buy a copy a few days ago. I talked about this article with a colleague of mine yesterday and suggested he should buy a copy if he was interested. Well, all he had to do was search the internet to find a free copy! This is the link: https://archive.harvardbusiness.org/cla/web/pl/product.seam?c=573&i=15715&cs=7c855bfce2fd1c3860846954978b1181 Now, may I please get my money back? Thank you ML
 | 2012-01-06 00:00:00 | 14251343 | WEB - hbr.org | SEAN.OHARA | 1528066 | -- | 537 | 20% HBRORGREG2 Issue | 20% discount not applied | FL | FeedBack Logged |  | Closed
 | 2012-01-10 00:00:00 | 14294543 | WEB - hbr.org | [NAME] | 1550466 | -- | 537 | 20% HBRORGREG2 Issue | The discount did not apply |  |  |  | Closed
 | 2012-01-10 00:00:00 | 14317469 | WEB - hbr.org | TYISHA.EDWARDS | 1552472 | -- | 537 | 20% HBRORGREG2 Issue | Forget to apply 20% discount to order. |  |  |  | Closed
 | 2012-01-10 00:00:00 | 14172784 | WEB - hbr.org | TYISHA.EDWARDS | 1554474 | -- | 537 | 20% HBRORGREG2 Issue | Unable to apply promo code to order during checkout. |  |  |  | Closed
 | 2012-01-11 00:00:00 | 10952209 | WEB - hbr.org | [NAME] | 1565866 | 10343-HBK-ENG | 537 | 20% HBRORGREG2 Issue | see note | OLME | Order/License Entered Manually |  | Closed | I just placed my order for Passion & Purpose. I input my discount code that I received for being an HBR online subscriber, but the discouont was not applied. Can you help?
 | 2012-01-11 00:00:00 | 10931869 | WEB - hbr.org | [NAME] | 1566266 | 10343-HBK-ENG | 537 | 20% HBRORGREG2 Issue | EMLIPUR30 - that's actually the promo code that wasn't working. it was supposed to take off 30% which I did manually. | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-18 00:00:00 | 14382254 | WEB - hbr.org | TYISHA.EDWARDS | 1602868 | -- | 537 | 20% HBRORGREG2 Issue | Unable to add promo code to order. |  |  |  | Closed
 | 2012-01-20 00:00:00 | 14561822 | WEB - hbr.org | TYISHA.EDWARDS | 1635466 | -- | 537 | 20% HBRORGREG2 Issue | promo code wasn't applied to order. |  |  |  | Closed
 | 2012-01-23 00:00:00 | 14661064 | WEB - hbr.org | SAMUEL.MARKWELL | 1649066 | -- | 537 | 20% HBRORGREG2 Issue | Customer placed first order and called bc 20% discount was not applied |  |  |  | Closed
 | 2012-01-24 00:00:00 | 14705291 | WEB - hbr.org | MSARCHIONI | 1662066 | -- | 537 | 20% HBRORGREG2 Issue | She just placed her order and she forgot to add the promo code. | FL | FeedBack Logged | I was able to apply the discount for her. | Closed
 | 2012-01-25 00:00:00 | 14772789 | WEB - hbr.org | [NAME] | 1680668 | 10667-PDF-ENG | 537 | 20% HBRORGREG2 Issue | promo code wasn't applying b/c it was an already discounted special collection | WA | Written Apology | Explained issue through chat. | Closed
 | 2012-01-09 00:00:00 | 14305990 | WEB - hbr.org | SAMUEL.MARKWELL | 1541866 | -- | 537 | 20% HBRORGREG2 Issue | Customer came through chat bc she did not see promo code to apply discount to her first order |  |  |  | Closed
 | 2012-01-05 00:00:00 | 13901179 | WEB - hbr.org | TIFANY.DRINKWATER | 1525066 | -- | 267 | 20370 Error | vertex tax/county error | FL | FeedBack Logged | added new address with correct county- order went through | Closed
 | 2012-01-09 00:00:00 | 11181286 | WEB - hbr.org | [NAME] | 1542066 | -- | 267 | 20370 Error | The customer could not process their order online because they repeatedly received this error message. It was when she was submitting the 64106 zip code that the system wouldn't accept the address |  |  |  | Closed
 | 2012-01-09 00:00:00 | 13405574 | WEB - hbr.org | JWILLS | 1542870 | -- | 267 | 20370 Error | County was wrong in Oracle -- had to add new one manually. | FL | FeedBack Logged |  | Closed
 | 2012-01-10 00:00:00 | 11805355 | WEB - hbr.org | TYISHA.EDWARDS | 1551666 | -- | 267 | 20370 Error | Unable to place order online because of the county selection. Richmond, VA |  |  |  | Closed
 | 2012-01-11 00:00:00 | 10484887 | WEB - hbr.org | VMORRILL | 1563266 | -- | 267 | 20370 Error | Got this error when trying to place order; he's not in a city having county-name problems, so can't say why this occurred | FL | FeedBack Logged | suggested he double-check that cr.card is entered accurately | Closed
 | 2012-01-12 00:00:00 | 10171168 | WEB - hbr.org | TYISHA.EDWARDS | 1572868 | -- | 267 | 20370 Error | Unable to place order online due to Kansas City, MO incorrect county. |  |  |  | Closed
 | 2012-01-13 00:00:00 | 10272880 | WEB - hbr.org | JWILLS | 1582266 | -- | 267 | 20370 Error | Customer from Portland OR had wrong county in his account. | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-13 00:00:00 | 2373517 | WEB - hbr.org | SAMUEL.MARKWELL | 1582470 | -- | 267 | 20370 Error | Customer was unable to place order due to error message. Placed order manually with no problem. |  |  |  | Closed
 | 2012-01-17 00:00:00 | 11468949 | WEB - hbr.org | VMORRILL | 1596884 | -- | 267 | 20370 Error | System assigned wrong county (clackamas) for Portland (s/b Multnomah) | FL | FeedBack Logged | created new/correct address for him | Open
 | 2012-01-18 00:00:00 | 12320821 | WEB - hbr.org | [NAME] | 1600670 | -- | 267 | 20370 Error | The customer couldn't process order because of the county issue |  |  |  | Closed
 | 2012-01-18 00:00:00 | 10945010 | WEB - hbr.org | [NAME] | 1604874 | -- | 267 | 20370 Error | 20370 Error | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-24 00:00:00 | 10622204 | WEB - hbr.org | JWILLS | 1661266 | -- | 267 | 20370 Error | Address problem; couldn't place order. County wrong. | FL | FeedBack Logged |  | Closed
 | 2012-01-25 00:00:00 | 3170921 | WEB - hbr.org | JWILLS | 1675866 | -- | 267 | 20370 Error | Billing address problem (Richmond, VA) | FL | FeedBack Logged |  | Closed
 | 2012-01-03 00:00:00 |  | WEB - hbr.org | TYISHA.EDWARDS | 1508070 | -- | 266 | 20630 Error | Unable to place order online. |  |  |  | Closed
 | 2012-01-04 00:00:00 | 14208669 | WEB - hbr.org | [NAME] | 1510866 | -- | 266 | 20630 Error | The customer didn't know if their order went through because the received this message |  |  |  | Closed
 | 2012-01-05 00:00:00 | 14222562 | WEB - hbr.org | [NAME] | 1517466 | -- | 266 | 20630 Error | The customer didn't know if this meant their order went through |  |  |  | Closed
 | 2012-01-06 00:00:00 |  | WEB - hbr.org | [NAME] | 1527866 | -- | 266 | 20630 Error | The customer didn't understand what the error message meant when trying to complete their order |  |  |  | Closed
 | 2012-01-06 00:00:00 | 14201347 | WEB - hbr.org | [NAME] | 1528266 | 584013-PDF-ENG | 266 | 20630 Error | 20630 Error | WA | Written Apology | Offered to place order through chat, but got a Invalid Transaction 606 code from Oracle | Closed
 | 2012-01-11 00:00:00 |  | WEB - hbr.org | [NAME] | 1562268 | -- | 266 | 20630 Error | The customer received the error code 20630 when trying to place an order, and had no idea what the error code meant |  |  |  | Closed
 | 2012-01-11 00:00:00 | 14336052 | WEB - hbr.org | ALFREDO.ARAUJO | 1562270 | -- | 266 | 20630 Error | trying to purchase article but have an error code 20360 |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14425502 | WEB - hbr.org | [NAME] | 1596870 | 6789-HTM-ENG | 266 | 20630 Error | 20630 Error | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-18 00:00:00 | 14498762 | WEB - hbr.org | [NAME] | 1599866 | 910M42-PDF-ENG | 266 | 20630 Error | 20630 Error | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-18 00:00:00 |  | WEB - hbr.org | [NAME] | 1604468 | -- | 266 | 20630 Error | The customer didn't understand what this meant. Why can't we tell customers what the problem is so they can solve it without having to call us |  |  |  | Closed
 | 2012-01-20 00:00:00 | 12046041 | WEB - hbr.org | [NAME] | 1640466 | -- | 266 | 20630 Error | 20630 Error | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-23 00:00:00 | 13845021 | WEB - hbr.org | TYISHA.EDWARDS | 1647674 | -- | 266 | 20630 Error | Unable to place order online, recieved error message twice and all credit card information is correct. |  |  |  | Closed
 | 2012-01-25 00:00:00 | 14646074 | WEB - hbr.org | [NAME] | 1674466 | 808128-PDF-ENG | 266 | 20630 Error | 20630 Error | OLME | Order/License Entered Manually | 910036-PDF-ENG | Closed
 | 2012-01-25 00:00:00 | 14711655 | WEB - hbr.org | [NAME] | 1674956 | 201039-PDF-ENG | 266 | 20630 Error | 20630 Error | WA | Written Apology | b/c it's CC info, offered direct and indirect lines for contact and placing order. | Closed
 | 2012-01-26 00:00:00 | 11354727 | WEB - hbr.org | [NAME] | 1682710 | -- | 266 | 20630 Error | 20630 Error | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-26 00:00:00 | 11462824 | WEB - hbr.org | SEAN.OHARA | 1682918 | -- | 266 | 20630 Error | 20630 error | FL | FeedBack Logged |  | Closed
 | 2012-01-26 00:00:00 | 2913102 | WEB - hbr.org | MSARCHIONI | 1682920 | -- | 266 | 20630 Error | She was trying to place an order. | FL | FeedBack Logged | I let her know the billing address needs to match. Once she entered in the correct billing address she was able to place her order. | Closed
 | 2012-01-30 00:00:00 | 13936054 | WEB - hbr.org | [NAME] | 1687520 | 695022-PDF-ENG | 266 | 20630 Error | 20630 Error | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-30 00:00:00 | 11678530 | WEB - hbr.org | [NAME] | 1687522 | 695022-PDF-ENG | 266 | 20630 Error | 20630 Error | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-12 00:00:00 | 14353841 | WEB - hbr.org | VMORRILL | 1574666 | 5853BN-BUN-ENG | 508 | Application error when placing order | Website got "Internal Server Error - 500" each time he tried to checkout (on InternetExplorer) | OLME | Order/License Entered Manually | see 11758244 | Closed
 | 2012-01-18 00:00:00 | 14500902 | WEB - hbr.org | JWILLS | 1601666 | -- | 508 | Application error when placing order | Customer got server error and couldn't place order. | FL | FeedBack Logged |  | Closed
 | 2012-01-20 00:00:00 | 14563922 | WEB - hbr.org | VMORRILL | 1638466 | 11126-PDF-ENG | 508 | Application error when placing order | It took 2 tries for her order to go through, so she has an extra pending c.c. charge | FL | FeedBack Logged |  | Closed
 | 2012-01-24 00:00:00 | 14341631 | WEB - hbr.org | VMORRILL | 1670466 | 7799BC-PDF-ENG | 508 | Application error when placing order | She ordered twice inadvertently, due to site not showing that first attempt had gone through | FL | FeedBack Logged | cancelled the first order | Closed
 | 2012-01-27 00:00:00 | 14040038 | WEB - hbr.org | VMORRILL | 1685138 | -- | 508 | Application error when placing order | It took 2 tries for the order to go through, so her card was charged twice. The second charge didn't drop off as it should have, however | FL | FeedBack Logged | suggested she call bank to report the duplicate charge (we sent it only once) | Closed
 | 2012-01-27 00:00:00 | 14791702 | WEB - hbr.org | ALFREDO.ARAUJO | 1685148 | -- | 508 | Application error when placing order | Application error when placing order |  |  |  | Open
 | 2012-01-30 00:00:00 | 12628502 | WEB - hbr.org | VMORRILL | 1687526 | -- | 508 | Application error when placing order | It took 2 tries for her order to go through, so there's a duplicate cr.card authorization ('pending' charge) | FL | FeedBack Logged | explained that the second charge would drop off automatically, within a few days | Closed
 | 2012-01-31 00:00:00 | 11687625 | WEB - hbr.org | TYISHA.EDWARDS | 1689192 | -- | 508 | Application error when placing order | County issue. Unable to place order online. |  |  |  | Closed
 | 2012-01-03 00:00:00 | 14209282 | WEB - hbr.org | SAMUEL.MARKWELL | 1509866 | -- | 550 | Can't add billing address to order | Customer received an error regarding billing address before he'd even entered an email address |  |  |  | Closed
 | 2012-01-03 00:00:00 | 14209983 | WEB - hbr.org | [NAME] | 1510472 | 111019-PDF-ENG | 550 | Can't add billing address to order | [17:38:35] [NAME]: I live in Guatemala City, and I am trying to purchase a HBR case, but it appears to be an error when I type my billyng info. Can you help me? | FL | FeedBack Logged | Offered to place order through chat, but she thinksthere's a Spanish version out there. I cannot locate one | Closed
 | 2012-01-04 00:00:00 | 14208863 | WEB - hbr.org | JWILLS | 1512484 | -- | 550 | Can't add billing address to order | McLean, VA - customer can't add address. | FL | FeedBack Logged |  | Closed
 | 2012-01-09 00:00:00 | 14065291 | WEB - hbr.org | TIFANY.DRINKWATER | 1546066 | -- | 550 | Can't add billing address to order | could not add billing address | FL | FeedBack Logged | added address in oracle | Closed
 | 2012-01-09 00:00:00 | 11111800 | WEB - hbr.org | TIFANY.DRINKWATER | 1546068 | -- | 550 | Can't add billing address to order | can't add billing address to order - getting error in information | FL | FeedBack Logged | added address in oracle | Closed
 | 2012-01-11 00:00:00 | 14332194 | WEB - hbr.org | TYISHA.EDWARDS | 1561866 | -- | 550 | Can't add billing address to order | Unable to add address while using explorer. Customer was able to complete the order using [NAME]. |  |  |  | Closed
 | 2012-01-11 00:00:00 | 13037422 | WEB - hbr.org | MICHELLE.CLANCY | 1563670 | -- | 550 | Can't add billing address to order | Could not add Seattle 98134 to her account information. |  |  |  | Closed
 | 2012-01-11 00:00:00 | 14340190 | WEB - hbr.org | ALFREDO.ARAUJO | 1565868 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-11 00:00:00 | 14341471 | WEB - hbr.org | [NAME] | 1566868 | 602147-PDF-ENG | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-12 00:00:00 | 14353524 | WEB - hbr.org | MICHELLE.CLANCY | 1574078 | -- | 550 | Can't add billing address to order | Customer could not add Niles,IL 60714 |  |  |  | Closed
 | 2012-01-12 00:00:00 | 14354291 | WEB - hbr.org | SEAN.OHARA | 1576070 | -- | 550 | Can't add billing address to order | Can't add shipping address to order | FL | FeedBack Logged |  | Closed
 | 2012-01-13 00:00:00 | 14209605 | WEB - hbr.org | [NAME] | 1580478 | -- | 550 | Can't add billing address to order | The customer could not add their address on the site |  |  |  | Closed
 | 2012-01-13 00:00:00 | 14366910 | WEB - hbr.org | ALFREDO.ARAUJO | 1580488 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-13 00:00:00 | 14326122 | WEB - hbr.org | ALFREDO.ARAUJO | 1581470 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-13 00:00:00 | 2960903 | WEB - hbr.org | [NAME] | 1582466 | -- | 550 | Can't add billing address to order | The customer could not add their billing information |  |  |  | Closed
 | 2012-01-13 00:00:00 | 14370325 | WEB - hbr.org | [NAME] | 1583078 | C0201E-PDF-ENG | 550 | Can't add billing address to order | Can't add billing address to order | RAR | Researched and Resolved |  | Closed
 | 2012-01-17 00:00:00 | 14445235 | WEB - hbr.org | TYISHA.EDWARDS | 1587066 | -- | 550 | Can't add billing address to order | Unable to add address to order. |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14427558 | WEB - hbr.org | MSARCHIONI | 1599066 | -- | 550 | Can't add billing address to order | He was experiencing a problem trying to add his billing address. | FL | FeedBack Logged | I add the billing address for him and he was able to proceed to the check out page. | Closed
 | 2012-01-18 00:00:00 | 14522823 | WEB - hbr.org | [NAME] | 1608666 | -- | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-18 00:00:00 | 11053790 | WEB - hbr.org | SAMUEL.MARKWELL | 1610666 | -- | 550 | Can't add billing address to order | Customer unable to complete order due to error in billing address on our end |  |  |  | Closed
 | 2012-01-19 00:00:00 | 14549383 | WEB - hbr.org | VMORRILL | 1614866 | -- | 550 | Can't add billing address to order | She put in her address accurately, but website doesn't accept it | FL | FeedBack Logged | manually updated address | Closed
 | 2012-01-19 00:00:00 | 14562062 | WEB - hbr.org | VMORRILL | 1625666 | -- | 550 | Can't add billing address to order | Site wouldn't accept address, although it was entered accurately | FL | FeedBack Logged | manually updated the address | Closed
 | 2012-01-20 00:00:00 | 14595062 | WEB - hbr.org | TYISHA.EDWARDS | 1640666 | -- | 550 | Can't add billing address to order | Unable to proceed with order. Error message that there was an empty field. |  |  |  | Closed
 | 2012-01-20 00:00:00 | 14595282 | WEB - hbr.org | [NAME] | 1641466 | R1012J-PDF-ENG | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-23 00:00:00 | 11060218 | WEB - hbr.org | SAMUEL.MARKWELL | 1653266 | -- | 550 | Can't add billing address to order | customer was unable to complete order due to county discrepancy in oracle | OLME | Order/License Entered Manually | re-entered address and let system choose city/county | Closed
 | 2012-01-23 00:00:00 | 14676807 | WEB - hbr.org | ALFREDO.ARAUJO | 1655874 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-24 00:00:00 | 14687982 | WEB - hbr.org | VMORRILL | 1664266 | -- | 550 | Can't add billing address to order | Site said she entered an invalid biling address, but that's erroneous (info was entered accurately, for a D.C. home address) | FL | FeedBack Logged | manually updated her in Cust.Standard | Closed
 | 2012-01-24 00:00:00 | 14581446 | WEB - hbr.org | TYISHA.EDWARDS | 1669866 | -- | 550 | Can't add billing address to order | City and Zip (atlanta) causing incorrect county to be chosen. |  |  |  | Closed
 | 2012-01-25 00:00:00 | 14672081 | WEB - hbr.org | TYISHA.EDWARDS | 1674468 | -- | 550 | Can't add billing address to order | Unable to update address error message. Customer using IE |  |  |  | Closed
 | 2012-01-25 00:00:00 | 14760762 | WEB - hbr.org | ALFREDO.ARAUJO | 1676466 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-25 00:00:00 | 14764702 | WEB - hbr.org | ALFREDO.ARAUJO | 1676868 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-26 00:00:00 | 14734862 | WEB - hbr.org | [NAME] | 1682892 | -- | 550 | Can't add billing address to order | couldn't process her order |  |  |  | Closed
 | 2012-01-26 00:00:00 | 14783290 | WEB - hbr.org | SAMUEL.MARKWELL | 1682926 | -- | 550 | Can't add billing address to order | Student was unable to add billing address to complete order |  |  |  | Closed
 | 2012-01-26 00:00:00 | 14783916 | WEB - hbr.org | SEAN.OHARA | 1682984 | -- | 550 | Can't add billing address to order | Atlanta not an option for ZIP 30329, though USPS says it is. | FL | FeedBack Logged | Added HBP's address in Oracle, processed free order. | Closed
 | 2012-01-27 00:00:00 | 14021311 | WEB - hbr.org | ALFREDO.ARAUJO | 1685122 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-27 00:00:00 | 14691162 | WEB - hbr.org | [NAME] | 1685178 | -- | 550 | Can't add billing address to order | [14:47:34] Grant Stone : I keep getting this message when I enter my Billing Address: Please enter valid address elements: STATE, CITY, POSTAL_CODE | RAR | Researched and Resolved |  | Closed
 | 2012-01-27 00:00:00 | 10337184 | WEB - hbr.org | ALFREDO.ARAUJO | 1685246 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-30 00:00:00 | 14811348 | WEB - hbr.org | TIFANY.DRINKWATER | 1687266 | -- | 550 | Can't add billing address to order | can't add billing address- apo | FL | FeedBack Logged | added address- zip code & city pulled up for CA as state- used that | Closed
 | 2012-01-31 00:00:00 | 14710182 | WEB - hbr.org | VMORRILL | 1689196 | -- | 550 | Can't add billing address to order | Site wouldn't accept the address as entered | FL | FeedBack Logged | manually updated address | Closed
 | 2012-01-31 00:00:00 | 14820764 | WEB - hbr.org | JWILLS | 1689236 | -- | 550 | Can't add billing address to order | Washington, DC | FL | FeedBack Logged |  | Closed
 | 2012-01-03 00:00:00 | 14209602 | WEB - hbr.org | CELINA.MARTIN | 1510274 | -- | 116 | Credit card issue (AVS check, etc.) | duplicate charges |  |  |  | Closed
 | 2012-01-05 00:00:00 | 10897547 | WEB - hbr.org | [NAME] | 1519466 | -- | 116 | Credit card issue (AVS check, etc.) | The customer didn't know if her order went through. She submitted her cc information and then nothing happened at all. She dind't receive an error message |  |  |  | Closed
 | 2012-01-06 00:00:00 | 14201347 | WEB - hbr.org | ALFREDO.ARAUJO | 1537266 | -- | 116 | Credit card issue (AVS check, etc.) | Credit card issue (AVS check, etc.) |  |  |  | Closed
 | 2012-01-06 00:00:00 | 11439937 | WEB - hbr.org | CELINA.MARTIN | 1537466 | -- | 116 | Credit card issue (AVS check, etc.) | duplicate charges on cc |  |  |  | Closed
 | 2012-01-10 00:00:00 | 14306511 | WEB - hbr.org | [NAME] | 1553266 | 502062-PDF-ENG | 116 | Credit card issue (AVS check, etc.) | duplicate pending charges on CC confused her | VA | Verbal Apology | Explained duplicate pending charge would fall away | Closed
 | 2012-01-12 00:00:00 | 14326042 | WEB - hbr.org | [NAME] | 1576878 | 800147-PDF-ENG | 116 | Credit card issue (AVS check, etc.) | duplicate pending charges confused him; I explained dup pending charge will fall away | VA | Verbal Apology |  | Closed
 | 2012-01-13 00:00:00 | 14366338 | WEB - hbr.org | MSARCHIONI | 1580066 | -- | 116 | Credit card issue (AVS check, etc.) | She is trying to place an order and the credit card is not going through. | FL | FeedBack Logged | She was entering in the wrong billing address. Once she change it she was able to process the order. | Closed
 | 2012-01-17 00:00:00 |  | WEB - hbr.org | TYISHA.EDWARDS | 1587068 | -- | 116 | Credit card issue (AVS check, etc.) | Pending charges on order due to MLK holiday website issue. |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14423922 | WEB - hbr.org | [NAME] | 1587886 | -- | 116 | Credit card issue (AVS check, etc.) | credit card issue where we couldn't process charges | FL | FeedBack Logged |  | Closed
 | 2012-01-17 00:00:00 | 12605241 | WEB - hbr.org | MSARCHIONI | 1588666 | -- | 116 | Credit card issue (AVS check, etc.) | He was trying to process an order yesterday and he was able to process it once but he saw two charges on his online statement. | FL | FeedBack Logged | I let him know that only one charge was processed. | Closed
 | 2012-01-17 00:00:00 | 2383713 | WEB - hbr.org | MSARCHIONI | 1589072 | -- | 116 | Credit card issue (AVS check, etc.) | She was not able to place an order on the website yesterday. | FL | FeedBack Logged | She was frustrated with the issue so I apologized and processed the order for her. | Closed
 | 2012-01-17 00:00:00 | 14397182 | WEB - hbr.org | SAMUEL.MARKWELL | 1589100 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14412942 | WEB - hbr.org | SAMUEL.MARKWELL | 1591666 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14065364 | WEB - hbr.org | SAMUEL.MARKWELL | 1593076 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14422542 | WEB - hbr.org | SAMUEL.MARKWELL | 1593266 | -- | 116 | Credit card issue (AVS check, etc.) | Customer had multiple authorizations on cc |  |  |  | Closed
 | 2012-01-17 00:00:00 | 11401636 | WEB - hbr.org | MSARCHIONI | 1596268 | -- | 116 | Credit card issue (AVS check, etc.) | He was trying to place an order over the weekend and he said he was having issue saying his address was not correct and he sees 3 pending charges on his online statement. | FL | FeedBack Logged | I let him know the cc system was down so nothing was charged. I let him know the system is now back up and he can place his order on the website. | Closed
 | 2012-01-17 00:00:00 | 14422210 | WEB - hbr.org | MSARCHIONI | 1596270 | -- | 116 | Credit card issue (AVS check, etc.) | She was trying to process an order over the weekend. She had 3 pending charges showing up on her online statement. | FL | FeedBack Logged | I let her know the cc systems was down and only one of her orders went through. | Closed
 | 2012-01-17 00:00:00 | 14417478 | WEB - hbr.org | [NAME] | 1596890 | 504001-PDF-ENG | 116 | Credit card issue (AVS check, etc.) | see note | WA | Written Apology |  | Closed | From: [NAME] ([EMAIL]) Sent: Jan 16, 2012 4:07:03 PM Subject: Purchasing devolution My name is [NAME]   User name: Yoshant98   I tried to buy the case:   Marketing at The Vanguard Group by [NAME], Carin-Isabel Knoop Source: HBS Premier Case Collection 21 pages. Publication date: Aug 05, 2003. Prod. #: 504001-PDF-ENG   Price: $6.95   During the purchasing , at the time of entering my credit card information, an error saying to modify my billing address popped out three times.   In the end I could not buy the case, but when I check my credit card account I see there are three charges pending to be authorized for this Case.   I will appreciate if you can support me on this purchasing process, not charging two of the cases and letting me have the original case I really need. 　 Thanks in advance for your support
 | 2012-01-19 00:00:00 | 14237564 | WEB - hbr.org | MSARCHIONI | 1612866 | -- | 116 | Credit card issue (AVS check, etc.) | He was having a problem using his credit card through the website. | FL | FeedBack Logged | I tried to process it for him through OM and I received a do not hornor 530 message. I let him know that he would need to use a different card. | Closed
 | 2012-01-19 00:00:00 | 14237564 | WEB - hbr.org | SAMUEL.MARKWELL | 1620066 | -- | 116 | Credit card issue (AVS check, etc.) | Customer called bc gift card declined for purchase |  |  |  | Closed
 | 2012-01-20 00:00:00 | 14555540 | WEB - hbr.org | SAMUEL.MARKWELL | 1637266 | -- | 116 | Credit card issue (AVS check, etc.) | Customer called bc she thought auth for purchase was a double charge |  |  |  | Closed
 | 2012-01-24 00:00:00 | 11302902 | WEB - hbr.org | TYISHA.EDWARDS | 1661866 | -- | 116 | Credit card issue (AVS check, etc.) | Customers AMEX would not go through. Customer called AMEX and they told him that our site is having issues. |  |  |  | Closed
 | 2012-01-24 00:00:00 | 12508641 | WEB - hbr.org | VMORRILL | 1665266 | 6789Z4-HTM-ENG | 116 | Credit card issue (AVS check, etc.) | It took 2 attempts to place the order, so her cr.card has two charges at the momemt | FL | FeedBack Logged | explained that the pending charge would drop off within a few days | Closed
 | 2012-01-24 00:00:00 | 14681066 | WEB - hbr.org | [NAME] | 1671666 | R1001F-PDF-ENG | 116 | Credit card issue (AVS check, etc.) | duplicate pending charges confused her. | VA | Verbal Apology |  | Closed
 | 2012-01-26 00:00:00 | 14756262 | WEB - hbr.org | SAMUEL.MARKWELL | 1682948 | -- | 116 | Credit card issue (AVS check, etc.) | customer called to confirm that authorizations on his card weren't actual charges |  |  |  | Closed
 | 2012-01-31 00:00:00 | 14803626 | WEB - hbr.org | VMORRILL | 1689118 | 706447-PDF-ENG | 116 | Credit card issue (AVS check, etc.) | Her cr.card had 2 pending charges for this order | FL | FeedBack Logged | explained that the second charge would drop off automatically within a few days | Closed
 | 2012-01-31 00:00:00 | 14695562 | WEB - hbr.org | [NAME] | 1689242 | -- | 116 | Credit card issue (AVS check, etc.) | duplicate pending charges | WA | Written Apology | explained pending charges will fall away | Closed | Dear Customer Service, I have just made a payment for the course fees for the full finance course offered through HBR website. I got a red screen saying that there is an error in the credit card details that I submitted. I later got an sms message from my bank saying that my credit card was used to pay an amount of 79.00USD to pay for HAR*HARVARD BUSNSS SCH three times. Your kind support is needed in accessing the course and to ensure that I paid for it once. Regards, [NAME]
 | 2012-01-18 00:00:00 | 14351694 | WEB - hbr.org | [NAME] | 1598866 | -- | 116 | Credit card issue (AVS check, etc.) | Didn't understand why he had a 2nd pending charge on his credit card for one order |  |  |  | Closed
 | 2012-01-03 00:00:00 | 3163574 | WEB - hbr.org | CELINA.MARTIN | 1509870 | -- | 215 | Did not know links were in my downloads | Did not know links were in my downloads - online courses |  |  |  | Closed
 | 2012-01-03 00:00:00 | 11142586 | WEB - hbr.org | [NAME] | 1510072 | 6789-HTM-ENG | 215 | Did not know links were in my downloads | Didn't know how to access HMM through My Account and then Online Courses, so I walked him through process over phone. | VA | Verbal Apology |  | Closed
 | 2012-01-04 00:00:00 | 14017658 | WEB - hbr.org | [NAME] | 1512488 | -- | 215 | Did not know links were in my downloads | The customer didn't know where to find the online course that they purchased |  |  |  | Closed
 | 2012-01-04 00:00:00 | 14214645 | WEB - hbr.org | VMORRILL | 1512494 | R0911H-PDF-ENG | 215 | Did not know links were in my downloads | "website isn't clear about how/where to access PDF purchased" | FL | FeedBack Logged | explained My Account/Downloads | Closed
 | 2012-01-04 00:00:00 | 13912494 | WEB - hbr.org | [NAME] | 1514266 | 4330HB-HTM-ENG | 215 | Did not know links were in my downloads | Didn't know how to access online courses | WA | Written Apology | Gave links and instructions for access | Closed
 | 2012-01-05 00:00:00 | 14111960 | WEB - hbr.org | [NAME] | 1518466 | 308105-PDF-ENG | 215 | Did not know links were in my downloads | Did not know links were in my downloads | WA | Written Apology | Through chat explained how to access PDF's | Closed
 | 2012-01-06 00:00:00 | 11551179 | WEB - hbr.org | VMORRILL | 1530066 | [NAME] | 215 | Did not know links were in my downloads | He bought a simulation, which is in "online courses", not "downloads", but confirmation message doesn't clearly indicate that (refers to all format options) | FL | FeedBack Logged | explained where to access the "course" | Closed
 | 2012-01-09 00:00:00 | 13769113 | WEB - hbr.org | MSARCHIONI | 1542666 | -- | 215 | Did not know links were in my downloads | Please can you assist? I tried to download another chapter of the book | FL | FeedBack Logged | I let him know how to login and access the BC he purchased on Dec 13th. I let him know this was the only order processed. I also let him know that there were no other order under his account so if he tried to place another order it didn't go through. | Open
 | 2012-01-09 00:00:00 | 14197855 | WEB - hbr.org | VMORRILL | 1542866 | 11065-PDF-ENG | 215 | Did not know links were in my downloads | The website apparently isn't clear that this item is only in PDF format. He thought it would be shipped, as implied in the confirmation message | FL | FeedBack Logged | explained where to access the item | Closed
 | 2012-01-09 00:00:00 | 14302462 | WEB - hbr.org | SEAN.OHARA | 1544466 | -- | 215 | Did not know links were in my downloads | Did not know links were in my downloads | FL | FeedBack Logged |  | Closed
 | 2012-01-10 00:00:00 | 14200208 | WEB - hbr.org | VMORRILL | 1552468 | -- | 215 | Did not know links were in my downloads | Assumed the items would be shipped to her, as implied by confirmation-message | FL | FeedBack Logged | explained where to find PDFs | Closed
 | 2012-01-10 00:00:00 | 14200591 | WEB - hbr.org | VMORRILL | 1552474 | 10919-PDF-ENG | 215 | Did not know links were in my downloads | She thought the item would be shipped | FL | FeedBack Logged |  | Open
 | 2012-01-10 00:00:00 | 12598002 | WEB - hbr.org | ALFREDO.ARAUJO | 1553066 | -- | 215 | Did not know links were in my downloads | Did not know links were in my downloads |  |  |  | Closed
 | 2012-01-10 00:00:00 | 13925219 | WEB - hbr.org | [NAME] | 1553666 | 6789E-HTM-ENG | 215 | Did not know links were in my downloads | Can you advise when I will be abel to view my [NAME] as this is not showing in my account | WA | Written Apology | Explained how to access HMM | Closed
 | 2012-01-10 00:00:00 | 14208669 | WEB - hbr.org | [NAME] | 1554480 | 6789Z2-HTM-ENG | 215 | Did not know links were in my downloads | [14:33:48] iffet turken: is it arriving by post or is it digital download? | WA | Written Apology | Through chat explained how to access HMM | Closed
 | 2012-01-11 00:00:00 | 11229588 | WEB - hbr.org | VMORRILL | 1562066 | 6789Z1-HTM-ENG | 215 | Did not know links were in my downloads | The confirmation message covers all formats, so isn't clear how to access the HMM skillpack (especially for non-native speaker) | FL | FeedBack Logged | explained where to access the skillpack | Closed
 | 2012-01-11 00:00:00 | 14333588 | WEB - hbr.org | ALFREDO.ARAUJO | 1562466 | -- | 215 | Did not know links were in my downloads | Did not know links were in my downloads |  |  |  | Closed
 | 2012-01-11 00:00:00 | 14173163 | WEB - hbr.org | CELINA.MARTIN | 1562868 | -- | 215 | Did not know links were in my downloads | Did not know links were in my downloads |  |  |  | Closed
 | 2012-01-11 00:00:00 | 14336884 | WEB - hbr.org | CELINA.MARTIN | 1564268 | -- | 215 | Did not know links were in my downloads | did not know how to access HMM |  |  |  | Closed
 | 2012-01-11 00:00:00 | 10062933 | WEB - hbr.org | ALFREDO.ARAUJO | 1565266 | -- | 215 | Did not know links were in my downloads | Did not know links were in my downloads |  |  |  | Closed
 | 2012-01-11 00:00:00 | 14202096 | WEB - hbr.org | VMORRILL | 1567066 | R1110E-PDF-ENG | 215 | Did not know links were in my downloads | Assumed that item would be shipped, as implied in confirmation message | FL | FeedBack Logged | showed him where to access the PDF | Open
 | 2012-01-12 00:00:00 | 13048828 | WEB - hbr.org | [NAME] | 1571066 | 6789Z3-HTM-ENG | 215 | Did not know links were in my downloads | Didn't know how to acces HMM | VA | Verbal Apology | walked through accessing HMM | Closed
 | 2012-01-12 00:00:00 | 11766212 | WEB - hbr.org | VMORRILL | 1573468 | 6789Z1-HTM-ENG | 215 | Did not know links were in my downloads | Bought an HMM skillpack but didn't see instructions in confmtn. message about where to access it | FL | FeedBack Logged | showed where to find it | Closed
 | 2012-01-12 00:00:00 | 13943523 | WEB - hbr.org | MSARCHIONI | 1574270 | -- | 215 | Did not know links were in my downloads | I bought a e-book on project management for download and have misplaced my | FL | FeedBack Logged | I let him knwo how to login and download the PDF of the publication. | Closed | Hi, I bought a e-book on project management for download and have misplaced my saved copy. Could you tell me if its possible to re-download a copy? Kindest regards, [NAME] username:shukricornelius
 | 2012-01-12 00:00:00 | 14250970 | WEB - hbr.org | MSARCHIONI | 1574468 | -- | 215 | Did not know links were in my downloads | He order PDF but he's not sure how to access them. | FL | FeedBack Logged | I let him know how to download them. | Closed
 | 2012-01-12 00:00:00 |  | WEB - hbr.org | SEAN.OHARA | 1576066 | -- | 215 | Did not know links were in my downloads | Did not know links were in my downloads | FL | FeedBack Logged |  | Closed
 | 2012-01-12 00:00:00 | 14354340 | WEB - hbr.org | [NAME] | 1576268 | 11065-PDF-ENG | 215 | Did not know links were in my downloads | How to [NAME] the 9 Things successful people do differently I just purchased | WA | Written Apology | Explained through chat how to access | Closed
 | 2012-01-13 00:00:00 | 14223807 | WEB - hbr.org | TYISHA.EDWARDS | 1577866 | -- | 215 | Did not know links were in my downloads | [NAME] confirmation stated the order would be shipped. |  |  |  | Closed
 | 2012-01-13 00:00:00 | 14366928 | WEB - hbr.org | ALFREDO.ARAUJO | 1580468 | -- | 215 | Did not know links were in my downloads | Did not know links were in my downloads |  |  |  | Closed
 | 2012-01-13 00:00:00 | 14074527 | WEB - hbr.org | SAMUEL.MARKWELL | 1580486 | -- | 215 | Did not know links were in my downloads | Customer called expecting digital content to be delivered by email, was unaware it was in My Downloads |  |  |  | Closed
 | 2012-01-13 00:00:00 | 14197913 | WEB - hbr.org | [NAME] | 1583076 | R1003A-PDF-ENG | 215 | Did not know links were in my downloads | [16:48:07] Linda1 Defendeifer: Hello, [NAME], I just bought two article PDFs but did not get a confirming e-mail, so I cannot access the articles. [NAME] | WA | Written Apology | Explained how to access through chat | Closed | [16:50:00] Linda1 Defendeifer: Ah--OK. I clicked on "My Orders" the first time. Let me just make sure the downloads work....
 | 2012-01-17 00:00:00 | 14223322 | WEB - hbr.org | MSARCHIONI | 1587666 | -- | 215 | Did not know links were in my downloads | He order a PDF and he's not sure how to access it. | FL | FeedBack Logged | I let him know how to login and download the PDF. | Closed
 | 2012-01-17 00:00:00 | 14241063 | WEB - hbr.org | ALFREDO.ARAUJO | 1595866 | -- | 215 | Did not know links were in my downloads | Did not know links were in my downloads |  |  |  | Closed
 | 2012-01-18 00:00:00 | 11521912 | WEB - hbr.org | TYISHA.EDWARDS | 1604268 | -- | 215 | Did not know links were in my downloads | Was expecting PDF's to be emailed. |  |  |  | Closed
 | 2012-01-19 00:00:00 | 14410491 | WEB - hbr.org | MSARCHIONI | 1611666 | -- | 215 | Did not know links were in my downloads | She place an order for PDFs and she's not sure how to access them. | FL | FeedBack Logged | I let her know how to access them from the My Downloads section of her account. | Closed
 | 2012-01-19 00:00:00 | 10913022 | WEB - hbr.org | TIFANY.DRINKWATER | 1619266 | -- | 215 | Did not know links were in my downloads | emailed saying had not received the items via email | FL | FeedBack Logged | explained items not emailed available via my downloads section | Closed
 | 2012-01-19 00:00:00 | 14560741 | WEB - hbr.org | MSARCHIONI | 1622866 | -- | 215 | Did not know links were in my downloads | He is not sure how to access a PDF once he purchase it. | FL | FeedBack Logged | I let him know how to access it. | Closed
 | 2012-01-20 00:00:00 | 14584003 | WEB - hbr.org | [NAME] | 1632268 | 185017-PDF-ENG | 215 | Did not know links were in my downloads | Did not know links were in my downloads | VA | Verbal Apology | walked her through accessing PDF's | Closed
 | 2012-01-20 00:00:00 | 14592594 | WEB - hbr.org | ALFREDO.ARAUJO | 1640066 | -- | 215 | Did not know links were in my downloads | Did not know links were in my downloads |  |  |  | Closed
 | 2012-01-22 00:00:00 | 14386502 | WEB - hbr.org | TIFANY.DRINKWATER | 1644466 | -- | 215 | Did not know links were in my downloads | wondered where to get article- if being emailed | FL | FeedBack Logged | explained my downloads section of account | Closed
 | 2012-01-23 00:00:00 | 14270962 | WEB - hbr.org | VMORRILL | 1646266 | -- | 215 | Did not know links were in my downloads | He assumed items would be shipped, as implied in the confirmmation message | FL | FeedBack Logged | explained where to access PDF links | Closed
 | 2012-01-23 00:00:00 | 14354089 | WEB - hbr.org | VMORRILL | 1646666 | 313120-PDF-ENG | 215 | Did not know links were in my downloads | They thought item would be shipped, as implied in confirmation message | FL | FeedBack Logged | explained where to find PDF link | Closed
 | 2012-01-23 00:00:00 | 14657736 | WEB - hbr.org | MSARCHIONI | 1647466 | -- | 215 | Did not know links were in my downloads | He order a PDF and he's not sure how to access it. | FL | FeedBack Logged | I let him know how to access the PDF. | Closed
 | 2012-01-23 00:00:00 | 14574222 | WEB - hbr.org | ALFREDO.ARAUJO | 1655872 | -- | 215 | Did not know links were in my downloads | Did not know links were in my downloads |  |  |  | Closed
 | 2012-01-25 00:00:00 | 14245082 | WEB - hbr.org | MSARCHIONI | 1675266 | -- | 215 | Did not know links were in my downloads | She didn't know the PDF was in the download section of her account. | FL | FeedBack Logged | I let her know how to login to the website and access the PDF. I also processed a new order for another PDF for her. | Closed
 | 2012-01-25 00:00:00 | 11358525 | WEB - hbr.org | VMORRILL | 1675268 | 2451BC-PDF-ENG | 215 | Did not know links were in my downloads | He ordered on HBD but also has a CB profile, so was trying to get PDF links there | FL | FeedBack Logged | reviewed the user-names he has and which site they're for | Closed
 | 2012-01-25 00:00:00 | 14236502 | WEB - hbr.org | TYISHA.EDWARDS | 1676866 | -- | 215 | Did not know links were in my downloads | Was expecting product to be emailed. |  |  |  | Closed
 | 2012-01-25 00:00:00 | 11766165 | WEB - hbr.org | [NAME] | 1681270 | 6789-HTM-ENG | 215 | Did not know links were in my downloads | Didn't know how to access HMM | WA | Written Apology | wexplained how to access | Closed
 | 2012-01-25 00:00:00 | 10563668 | WEB - hbr.org | TIFANY.DRINKWATER | 1682666 | -- | 215 | Did not know links were in my downloads | didn't know how to access pricing sim | FL | FeedBack Logged | explained how to navigate to online courses | Closed
 | 2012-01-26 00:00:00 | 11980321 | WEB - hbr.org | VMORRILL | 1682678 | 6789Z3-HTM-ENG | 215 | Did not know links were in my downloads | Couldn't find where to get HMM-indvl | FL | FeedBack Logged | explained where to find Online Courses | Closed
 | 2012-01-26 00:00:00 | 14784239 | WEB - hbr.org | [NAME] | 1683066 | 509040-PDF-ENG | 215 | Did not know links were in my downloads | Did not know links were in my downloads | WA | Written Apology | Through chat walked him through accessing PDF's | Closed
 | 2012-01-26 00:00:00 | 14150745 | WEB - hbr.org | MICHELLE.CLANCY | 1683466 | -- | 215 | Did not know links were in my downloads | Did not know where online course was located |  |  |  | Closed
 | 2012-01-27 00:00:00 | 14416975 | WEB - hbr.org | [NAME] | 1685080 | -- | 215 | Did not know links were in my downloads | The person thinks that the instruction confirmation email should be more clear as to where to find her order |  |  |  | Closed
 | 2012-01-27 00:00:00 | 14228770 | WEB - hbr.org | ALFREDO.ARAUJO | 1685150 | -- | 215 | Did not know links were in my downloads | Did not know links were in my downloads |  |  |  | Closed
 | 2012-01-30 00:00:00 | 14798049 | WEB - hbr.org | [NAME] | 1687476 | 3000HB-HTM-ENG | 215 | Did not know links were in my downloads | Didn't know how to access online course | VA | Verbal Apology | walked through signing in. | Closed
 | 2012-01-31 00:00:00 | 13183928 | WEB - hbr.org | MSARCHIONI | 1689100 | -- | 215 | Did not know links were in my downloads | She is not sure how to access the HBR article she purchased. | FL | FeedBack Logged | I let her know how to login and access the article. | Closed
 | 2012-01-31 00:00:00 | 14815227 | WEB - hbr.org | MSARCHIONI | 1689102 | -- | 215 | Did not know links were in my downloads | She is not sure how she would access a PDF of an article after she purchase it. | FL | FeedBack Logged | I let her know how to access it from the My Download section of her account. | Closed
 | 2012-01-31 00:00:00 | 14639002 | WEB - hbr.org | TIFANY.DRINKWATER | 1689224 | -- | 215 | Did not know links were in my downloads | unsure how to access items purchased | FL | FeedBack Logged | explained how to navigate to my downloads section of account | Closed
 | 2012-01-31 00:00:00 | 14433610 | WEB - hbr.org | MICHELLE.CLANCY | 1689250 | -- | 215 | Did not know links were in my downloads | Did not know how to loacte order. |  |  |  | Closed
 | 2012-01-31 00:00:00 | 14821720 | WEB - hbr.org | ALFREDO.ARAUJO | 1689296 | -- | 215 | Did not know links were in my downloads | Did not know links were in my downloads |  |  |  | Closed
 | 2012-01-09 00:00:00 | 14308862 | WEB - hbr.org | MSARCHIONI | 1546266 | -- | 215 | Did not know links were in my downloads | She is not sure how she would access a PDF after she purchase it. | FL | FeedBack Logged | I let her know how to access the PDF after she purchase it. | Closed
 | 2012-01-04 00:00:00 | 10320815 | WEB - hbr.org | TIFANY.DRINKWATER | 1516866 | -- | 250 | Download problem | was trying to download online course- not working | RAR | Researched and Resolved | explained cannot click on download from order page. explained how to navigate to online courses to access course | Closed
 | 2012-01-06 00:00:00 | 14213843 | WEB - hbr.org | [NAME] | 1537274 | 405048-PDF-ENG | 250 | Download problem | can't download files. probably b/c someone created a credit for the promotional code price adjustment | PDF | PDF Recovery |  | Closed
 | 2012-01-10 00:00:00 | 14175062 | WEB - hbr.org | TYISHA.EDWARDS | 1553468 | -- | 250 | Download problem | There was a credit done on this order disablining the PDF "Page not Found" error message. A free order was done. |  |  |  | Closed
 | 2012-01-11 00:00:00 | 14087941 | WEB - hbr.org | TYISHA.EDWARDS | 1563066 | -- | 250 | Download problem | Unable to download PDF's using chrome. |  |  |  | Closed
 | 2012-01-13 00:00:00 | 11858128 | WEB - hbr.org | VMORRILL | 1580470 | 10299-PDF-ENG | 250 | Download problem | PDF link won't open - gets "Page Not Found" every time tried, by him and me (in CSR mode) | PDF | PDF Recovery |  | Closed
 | 2012-01-13 00:00:00 | 14278483 | WEB - hbr.org | [NAME] | 1583466 | IIR026-PDF-ENG | 250 | Download problem | omments : I just bought an article Tailoring Your Strategy to Fit the Culture and my Web Order ID is 11745691. The PDF document's 8th page is corrupt. I tried downloading it several times but it does not work. | PDF | PDF Recovery |  | Closed
 | 2012-01-25 00:00:00 | 13949867 | WEB - hbr.org | [NAME] | 1673866 | -- | 250 | Download problem | The item would not open from the customer's downloads, page not found |  |  |  | Open
 | 2012-01-26 00:00:00 | 2139257 | WEB - hbr.org | ALFREDO.ARAUJO | 1682966 | -- | 250 | Download problem | Download problem |  |  |  | Closed
 | 2012-01-27 00:00:00 | 14746083 | WEB - hbr.org | WENDY.YOO | 1685126 | -- | 250 | Download problem | Customer couldn't find purchased pdf file under My Downloads. She sent a screen shot and it was blank. Verified the correct username she needed to login. Sent her a weblink to her file |  |  |  | Closed
 | 2012-01-31 00:00:00 | 14073369 | WEB - hbr.org | ALFREDO.ARAUJO | 1689230 | -- | 250 | Download problem | unable to download PDF |  |  |  | Closed
 | 2012-01-31 00:00:00 | 14217766 | WEB - hbr.org | MSARCHIONI | 1689274 | -- | 250 | Download problem | She purchase a zip file and when she clicks on download file it gives her a page not found. She is on her company computer. | FL | FeedBack Logged | I sent her a zip file link as a recovery link and was able to unzip it and access the PDFs. | Closed
 | 2012-01-03 00:00:00 | 14080054 | WEB - hbr.org | [NAME] | 1506266 | -- | 281 | Hard copy/electronic format confusion | thought the items would be shipped to her |  |  |  | Closed
 | 2012-01-06 00:00:00 | 14080054 | WEB - hbr.org | [NAME] | 1525866 | -- | 281 | Hard copy/electronic format confusion | She thought she was going to receive hard copies in the mail |  |  |  | Closed
 | 2012-01-09 00:00:00 | 14212022 | WEB - hbr.org | [NAME] | 1538866 | -- | 281 | Hard copy/electronic format confusion | The customer thought the pdf would be mailed to him |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14192002 | WEB - hbr.org | [NAME] | 1584666 | -- | 281 | Hard copy/electronic format confusion | The customer thought the pdfs were going to be shipped to him |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14246243 | WEB - hbr.org | [NAME] | 1593666 | -- | 281 | Hard copy/electronic format confusion | the customer thought that a pdf would be shipped to her |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14205426 | WEB - hbr.org | [NAME] | 1593668 | -- | 281 | Hard copy/electronic format confusion | The customer thought the pdf would be shipped to her |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14307482 | WEB - hbr.org | [NAME] | 1604866 | -- | 281 | Hard copy/electronic format confusion | The customer thought he was getting a pdf in the mail |  |  |  | Closed
 | 2012-01-19 00:00:00 | 14079470 | WEB - hbr.org | MICHELLE.CLANCY | 1614266 | -- | 281 | Hard copy/electronic format confusion | Thought PDF was being mailed |  |  |  | Closed
 | 2012-01-20 00:00:00 | 10444721 | WEB - hbr.org | [NAME] | 1632466 | 11126-SBC-ENG | 281 | Hard copy/electronic format confusion | see note | RAR | Researched and Resolved | was able to cancel shippable items and placed a new order for the PDF's | Closed | 11789761 is my Oder number. I wanted to order the electronic version but realized it is the paper version. Can this order be changed to receive one PDF copy with additional copy permissions?
 | 2012-01-24 00:00:00 | 14260984 | WEB - hbr.org | JWILLS | 1658666 | -- | 281 | Hard copy/electronic format confusion | This customer was confused about the PDF he bought; thought it was hard copy, especially when his email confirmation said "includes any shipping and handling." | FL | FeedBack Logged |  | Closed
 | 2012-01-24 00:00:00 | 13366341 | WEB - hbr.org | JWILLS | 1660266 | -- | 281 | Hard copy/electronic format confusion | Customer thought these PDFs were being mailed. | FL | FeedBack Logged |  | Closed
 | 2012-01-26 00:00:00 | 14647922 | WEB - hbr.org | SEAN.OHARA | 1682702 | -- | 281 | Hard copy/electronic format confusion | Hard copy/electronic format confusion | FL | FeedBack Logged |  | Closed
 | 2012-01-26 00:00:00 | 14124869 | WEB - hbr.org | TIFANY.DRINKWATER | 1682962 | -- | 281 | Hard copy/electronic format confusion | sent email saying hasn't received the item | FL | FeedBack Logged | explained digital pdf- available in my downloads section | Closed
 | 2012-01-27 00:00:00 | 14735482 | WEB - hbr.org | MICHELLE.CLANCY | 1685082 | -- | 281 | Hard copy/electronic format confusion | Thought PDF was being mailed to address listed on order confirmation. |  |  |  | Open
 | 2012-01-30 00:00:00 | 10288097 | WEB - hbr.org | SEAN.OHARA | 1686888 | -- | 281 | Hard copy/electronic format confusion | Hard copy/electronic format confusion | FL | FeedBack Logged | Cancelled order | Closed
 | 2012-01-30 00:00:00 | 14667279 | WEB - hbr.org | MICHELLE.CLANCY | 1687530 | -- | 281 | Hard copy/electronic format confusion | Thought PDf would be delivered with other items. |  |  |  | Closed
 | 2012-01-09 00:00:00 | 14200591 | WEB - hbr.org | TIFANY.DRINKWATER | 1542488 | -- | 281 | Hard copy/electronic format confusion | wanted shipable item, but order digital | CR | Credit Processed | processed credit for digital order & placed order for hard copy to be shipped | Closed
 | 2012-01-19 00:00:00 | 14546322 | WEB - hbr.org | JWILLS | 1612666 | 11126-SBC-ENG | 281 | Hard copy/electronic format confusion | Digital/Paper copy confusion - customer wanted book but bought PDF. | FL | FeedBack Logged |  | Closed
 | 2012-01-04 00:00:00 | 14214465 | WEB - hbr.org | JWILLS | 1512498 | -- | 560 | IE checkout/add to cart issue | Customer got error message after checkout -- no order placed, but his card was charged. | FL | FeedBack Logged |  | Closed
 | 2012-01-05 00:00:00 | 14223012 | WEB - hbr.org | NANCY.BERNARD | 1519670 | 4390BN-BUN-ENG | 560 | IE checkout/add to cart issue | Customer selected Second Day Air to a PO Box | OLME | Order/License Entered Manually | emailed customer for street address | Closed
 | 2012-01-11 00:00:00 | 14340504 | WEB - hbr.org | VMORRILL | 1567468 | 10343-HBK-ENG | 560 | IE checkout/add to cart issue | Promo code discount wasn't applied (EMLIPUR30) | FL | FeedBack Logged | adjusted price manually ($18.17) | Closed
 | 2012-01-23 00:00:00 | 10132715 | WEB - hbr.org | TCANNON | 1655878 | 13023-HBK-ENG | 560 | IE checkout/add to cart issue | Customer chose UPS 2nd Day to a PO Box | FL | FeedBack Logged | emailed customer for street address | Closed
 | 2012-01-27 00:00:00 | 8609970 | WEB - hbr.org | TCANNON | 1685240 | R0501K-PDF-ENG | 560 | IE checkout/add to cart issue | Incorrect perm pricing: site advertises $4.95 - came through at $4.50 per copy | FL | FeedBack Logged |  | Closed
 | 2012-01-30 00:00:00 | 14803843 | WEB - hbr.org | TCANNON | 1686918 | 12601-PBK-ENG | 560 | IE checkout/add to cart issue | Customer chose UPS to a PO Box | OLME | Order/License Entered Manually | Manually switched delivery to USPS | Closed
 | 2012-01-30 00:00:00 | 14779142 | WEB - hbr.org | TCANNON | 1686920 | 2060-HBK-ENG | 560 | IE checkout/add to cart issue | Customer picked UPS to a PO Box | OLME | Order/License Entered Manually | Manually switched delivery to USPS | Closed
 | 2012-01-04 00:00:00 | 13942551 | WEB - hbr.org | [NAME] | 1513666 | 10470-PDF-ENG | 217 | Perms order expecting elec. Access | The download has not become available, can you help? | WA | Written Apology | explained copyright permissions and offering to place order for master copy for him | Closed
 | 2012-01-10 00:00:00 | 10209576 | WEB - hbr.org | CELINA.MARTIN | 1552470 | R1107D-PDF-ENG | 217 | Perms order expecting elec. Access | unsure of how to order type of permissions needed |  |  |  | Closed
 | 2012-01-12 00:00:00 | 14343004 | WEB - hbr.org | VMORRILL | 1570066 | CMR017-PDF-ENG | 217 | Perms order expecting elec. Access | Inadvertently bought only permsn. | CR | Credit Processed |  | Closed
 | 2012-01-18 00:00:00 | 14499122 | WEB - hbr.org | VMORRILL | 1600666 | 376241-PDF-ENG | 217 | Perms order expecting elec. Access | Inadvertently bought only permission ("site is confusing and not helpful") | OLME | Order/License Entered Manually | created new order for 'digital' format | Closed
 | 2012-01-18 00:00:00 | 14499122 | WEB - hbr.org | [NAME] | 1601672 | -- | 217 | Perms order expecting elec. Access | The customer didn't know why he didn't have a pdf in his account when ordereing copyright permission |  |  |  | Closed
 | 2012-01-19 00:00:00 | 12120481 | WEB - hbr.org | SAMUEL.MARKWELL | 1623066 | -- | 217 | Perms order expecting elec. Access | Customer ordered a perm instead of digital copy |  |  |  | Closed
 | 2012-01-19 00:00:00 | 14563037 | WEB - hbr.org | JWILLS | 1627666 | -- | 217 | Perms order expecting elec. Access | This customer bought permission and thought he was ordering a PDF. | FL | FeedBack Logged |  | Closed
 | 2012-01-24 00:00:00 | 12802962 | WEB - hbr.org | VMORRILL | 1658466 | 2078-PDF-ENG | 217 | Perms order expecting elec. Access | Didn't realize that selecting 'perm' doesn't include actual PDF link | CR | Credit Processed | he'll go back to buy PDFs | Closed
 | 2012-01-26 00:00:00 | 11800200 | WEB - hbr.org | VMORRILL | 1682700 | R1110E-PDF-ENG | 217 | Perms order expecting elec. Access | Inadvertently ordered only PERM rather than PDF | CR | Credit Processed |  | Closed
 | 2012-01-30 00:00:00 | 14810999 | WEB - hbr.org | [NAME] | 1687472 | 900017-PDF-ENG | 217 | Perms order expecting elec. Access | Perms order expecting elec. Access | OLME | Order/License Entered Manually | placed order for PDF for her. | Closed
 | 2012-01-30 00:00:00 | 14793691 | WEB - hbr.org | VMORRILL | 1688486 | 591025-PDF-ENG | 217 | Perms order expecting elec. Access | Didn't realize that he'd selected only 'permission' | CR | Credit Processed |  | Closed
 | 2012-01-31 00:00:00 | 14819806 | WEB - hbr.org | [NAME] | 1689128 | -- | 217 | Perms order expecting elec. Access | The customer couldn't access |  |  |  | Closed
 | 2012-01-12 00:00:00 | 11779456 | WEB - hbr.org | [NAME] | 1572466 | R0807L-PDF-ENG | 548 | Perms pricing wrong in cart | see note | VA | Verbal Apology | explained known bug through chat. | Closed | I am purchasing a pdf of 'Putting the Service-Profit Chain to Work' as well as purchasing 32 rights to copy it. The rights should cost $4.95, but as soon as I add it to my cart the price changes to $6.95 for both the PDF and Copy permissions. This substantially increases the cost of the copies. I need to understand how to purchase the rights to copy the article at the listed $4.95 price.
 | 2012-01-12 00:00:00 | 14352761 | WEB - hbr.org | VMORRILL | 1573068 | R0501G-PDF-ENG | 548 | Perms pricing wrong in cart | Site shows $4.95 for article perm price, but final order is at $4.50, despite perms price supposedly changed last week to be same as PDF/HCB | FL | FeedBack Logged | ...and notified K.K. | Open
 | 2012-01-18 00:00:00 |  | WEB - hbr.org | [NAME] | 1604466 | -- | 548 | Perms pricing wrong in cart | the customer didn't understand the pricing switch |  |  |  | Closed
 | 2012-01-19 00:00:00 | 14550873 | WEB - hbr.org | [NAME] | 1616468 | R0410D-PDF-ENG | 548 | Perms pricing wrong in cart | [10:37:08] [NAME]: one the main page it states $4.95 for a copy. in my cart however it states 6.95 | WA | Written Apology | Explained known bug through chat | Closed
 | 2012-01-19 00:00:00 | 11825346 | WEB - hbr.org | MSARCHIONI | 1623466 | -- | 548 | Perms pricing wrong in cart | She is trying to order copy perms and she's not see the correct price. | FL | FeedBack Logged | I let her know the correct price will show on the payment page. | Closed
 | 2012-01-20 00:00:00 | 11041854 | WEB - hbr.org | [NAME] | 1635268 | -- | 548 | Perms pricing wrong in cart | The customer didn't know why the price can |  |  |  | Open
 | 2012-01-24 00:00:00 | 14513242 | WEB - hbr.org | [NAME] | 1657866 | -- | 548 | Perms pricing wrong in cart | She didn't understand why the price shifted |  |  |  | Closed
 | 2012-01-25 00:00:00 | 14757362 | WEB - hbr.org | MSARCHIONI | 1674886 | -- | 548 | Perms pricing wrong in cart | She is trying to order an article and copy perms. | FL | FeedBack Logged | I let her know the price will update on the payment page. She was then able to see the discounted price. | Closed
 | 2012-01-25 00:00:00 | 14767142 | WEB - hbr.org | VMORRILL | 1677666 | R0108D-PDF-ENG | 548 | Perms pricing wrong in cart | It first shows 6.95 before reverting to the proper 4.95 (or 4.50?) | FL | FeedBack Logged | apologized for confusing site info | Closed
 | 2012-01-30 00:00:00 | 14785258 | WEB - hbr.org | [NAME] | 1686900 | R00204-PDF-ENG | 548 | Perms pricing wrong in cart | R00204-PDF-ENG Perms pricing wrong in cart | WA | Written Apology | Explained bug through chat. | Closed | ENGLISH-PDF - PERMISSION Leadership That Gets Results. I want to purchase 20 copies of this 15 page article, however when I click on copyright copies it tells me the price is $4.95, but when I go to my shopping cart it is pulling in at $6.95. Please help.
 | 2012-01-03 00:00:00 | 2188326 | WEB - hbr.org | TIFANY.DRINKWATER | 1510266 | -- | 543 | Sign in issue (other hbr.org) | not able to sign in | RAR | Researched and Resolved | was using email as username- provided correct email address | Closed
 | 2012-01-04 00:00:00 | 2126522 | WEB - hbr.org | MSARCHIONI | 1512066 | -- | 543 | Sign in issue (other hbr.org) | He is not able to login to his account. | FL | FeedBack Logged | I reset his password and he was still not able to login. I had him capitalize one letter in his username and he was then able to login successfully. | Closed
 | 2012-01-04 00:00:00 | 11634611 | WEB - hbr.org | MSARCHIONI | 1512470 | -- | 543 | Sign in issue (other hbr.org) | He is not able to login with his password. | FL | FeedBack Logged | I reset his password and he was still not able to login. I had him enter one letter in upper case in his username and he was then able to login. | Closed
 | 2012-01-04 00:00:00 | 2521904 | WEB - hbr.org | [NAME] | 1512490 | 6742BC-HCB-ENG | 543 | Sign in issue (other hbr.org) | can't sign in using [NAME] | VA | Verbal Apology |  | Closed | [10:49:45] [NAME]: The problem is that what comes up after clicking Sing In/Regiater is a box that measures on my screen 3" x 8" with the logo upper left, a thin, horizontal black line, Red lettering "Please register or sign in." and to the right in smaller letters black "Register now and save...." I click on the red "Please register or sign in." and nothing happens. There is no place on this screen to insert name or password.
 | 2012-01-04 00:00:00 | 10150789 | WEB - hbr.org | SEAN.OHARA | 1512866 | -- | 543 | Sign in issue (other hbr.org) | Logging in on multiple devices, username became case-sensitive | FL | FeedBack Logged |  | Closed
 | 2012-01-04 00:00:00 | 14219629 | WEB - hbr.org | TIFANY.DRINKWATER | 1515266 | -- | 543 | Sign in issue (other hbr.org) | difficulty signing in- has multiple usernames | FL | FeedBack Logged | explained which username to use for hbr & which to use for CB | Closed
 | 2012-01-05 00:00:00 | 14209968 | WEB - hbr.org | MSARCHIONI | 1519266 | -- | 543 | Sign in issue (other hbr.org) | [NAME] order some HMM course but he doesn't see them under online courses. | FL | FeedBack Logged | He has multiple accounts and he was logging into the wrong account. I let him know the correct username to login to so he could access it. | Closed
 | 2012-01-05 00:00:00 | 14129520 | WEB - hbr.org | [NAME] | 1519666 | -- | 543 | Sign in issue (other hbr.org) | username became case sensitive - only lowercase worked | FL | FeedBack Logged |  | Closed
 | 2012-01-05 00:00:00 | 14202093 | WEB - hbr.org | [NAME] | 1519870 | -- | 543 | Sign in issue (other hbr.org) | username became case sensitive, only uppercase worked | FL | FeedBack Logged |  | Closed
 | 2012-01-05 00:00:00 | 14231042 | WEB - hbr.org | TIFANY.DRINKWATER | 1523070 | -- | 543 | Sign in issue (other hbr.org) | case-sensitivity issue- explained use otherway | FL | FeedBack Logged | told to use opposite case | Closed
 | 2012-01-05 00:00:00 | 2922526 | WEB - hbr.org | MICHELLE.CLANCY | 1523278 | -- | 543 | Sign in issue (other hbr.org) | Autoomated reset password did not work. |  |  |  | Closed
 | 2012-01-05 00:00:00 | 10987770 | WEB - hbr.org | MICHELLE.CLANCY | 1524266 | -- | 543 | Sign in issue (other hbr.org) | Automated link sent to reset password did not work. |  |  |  | Closed
 | 2012-01-06 00:00:00 | 14129864 | WEB - hbr.org | SEAN.OHARA | 1531066 | -- | 543 | Sign in issue (other hbr.org) | Username became temporarily case-sensitive | FL | FeedBack Logged |  | Closed
 | 2012-01-06 00:00:00 | 14055284 | WEB - hbr.org | TYISHA.EDWARDS | 1535268 | -- | 543 | Sign in issue (other hbr.org) | Unable to retreive username from website using email address. |  |  |  | Closed
 | 2012-01-09 00:00:00 | 2307155 | WEB - hbr.org | [NAME] | 1540466 | -- | 543 | Sign in issue (other hbr.org) | The customer could only log onto his account if he submitted the username in all capital letters eventhough he created it with all lower case |  |  |  | Closed
 | 2012-01-09 00:00:00 | 1919308 | WEB - hbr.org | TIFANY.DRINKWATER | 1542070 | -- | 543 | Sign in issue (other hbr.org) | not sure of username or password on the account | FL | FeedBack Logged | reset password - gave login details | Closed
 | 2012-01-09 00:00:00 | 13757482 | WEB - hbr.org | MSARCHIONI | 1545268 | -- | 543 | Sign in issue (other hbr.org) | The customer is trying to login to her account but she cannot with her password. She had the password reset and she sti | FL | FeedBack Logged | I let her know she needs to make one letter capitalized in the username and then login. I also let her know if she is still experiencing a problem to clear her cache and cookies. | Closed
 | 2012-01-10 00:00:00 | 11802053 | WEB - hbr.org | MSARCHIONI | 1550866 | -- | 543 | Sign in issue (other hbr.org) | I have been trying to purchase goods online without success. | FL | FeedBack Logged | I let him know the correct username he register with. The password was the correct password so I also let him know he must enter it in upper case which is how he register the password. | Closed | Good afternoon, I have been trying to purchase goods online without success. Login is OCIO2, I have changed the password to OCIO3. Could you please indicate the problem with not able to purchase after the change? Thank you [NAME] Executive Support Officer Office of The Chief Information Officer Government of South Australia Level 4, 30 Wakefield Street Adelaide SA 5000 Ph: 08 8226 4084 Fax: 08 8226 3666
 | 2012-01-10 00:00:00 | 2015834 | WEB - hbr.org | [NAME] | 1552268 | -- | 543 | Sign in issue (other hbr.org) | username became case sensitive; had to use upper case | VA | Verbal Apology |  | Closed
 | 2012-01-10 00:00:00 | 14242262 | WEB - hbr.org | SAMUEL.MARKWELL | 1553270 | -- | 543 | Sign in issue (other hbr.org) | Customer forgot that there wasn't a space in his username |  |  |  | Closed
 | 2012-01-10 00:00:00 | 14318690 | WEB - hbr.org | TIFANY.DRINKWATER | 1553274 | -- | 543 | Sign in issue (other hbr.org) | was having sign in issues with different username. account has space in username & he has constant problems. | FL | FeedBack Logged | he created new account. i transfered items over to this account by doing a free order to assist him. | Closed
 | 2012-01-10 00:00:00 | 14216932 | WEB - hbr.org | SAMUEL.MARKWELL | 1553668 | -- | 543 | Sign in issue (other hbr.org) | User states that he does not see the lniks to sign in with on the "Sign In/Register" page. |  |  |  | Closed
 | 2012-01-10 00:00:00 | 2736368 | WEB - hbr.org | MSARCHIONI | 1554074 | -- | 543 | Sign in issue (other hbr.org) | I have reset my password, but the system will not let me sign in, password is lmpita | FL | FeedBack Logged | I reset the password so she could login. I also let her know she may need to make one letter capitalized in the username when she logins. | Closed | I have reset my password, but the system will not let me sign in, password is lmpita [NAME] Assistant to [NAME], [NAME]: [PHONE] Fax: [PHONE] [EMAIL] From: Harvard Business Review [mailto:[EMAIL]] Sent: Monday, January 09, 2012 4:51 PM To: [NAME]: Harvard Business Review Password Assistance Greetings from Harvard Business Review. We received a request to reset the password for the account(s) associated with this email address. If you made this request, please follow the instructions below. If you did not request to have your password reset you can safely ignore this email. Rest assured your customer account is safe. Click the link(s) below to reset the password using our secure server: lmetro<https://hbr.org/reset-password/ONzNdKAnikxYunwSYJYhhLrS5gHR+8v5J1iU6swUozA=> If you're having trouble viewing this link, please contact our Customer Service team at [PHONE], [PHONE], or [EMAIL]<mailto:[EMAIL]>. We're available to help you Monday - Friday 8 AM to 6 PM ET. Please note: you must reset the password within 24 hours.
 | 2012-01-10 00:00:00 | 11206462 | WEB - hbr.org | MSARCHIONI | 1555872 | -- | 543 | Sign in issue (other hbr.org) | I clicked on the link. Once on your site page to change password, it’s not letting me into the new password or confirm password fields. | FL | FeedBack Logged | I reset the password and I let her know how to change it. | Closed | Hello, I clicked on the link. Once on your site page to change password, it’s not letting me into the new password or confirm password fields. Please advise. [NAME] Piliers – The Pillars Associée Senior, Gestion du Talent Senior Partner, Talent Management Tel : [PHONE] Cell: [PHONE] From: Harvard Business Review [mailto:[EMAIL]] Sent: January-08-12 6:00 PM To: [EMAIL] Subject: Harvard Business Review Password Assistance Greetings from Harvard Business Review. We have received a request to reset the password for the account(s) associated with this email address. If you made the request, please follow the instructions below. If you did not request to have your password reset, you can safely ignore this email. Your account has not been changed, and you can rest assured that your information is safe. CHANGING YOUR PASSWORD Our records show the following username(s) associated with this account. To change the password for a username click on it below. APERTUS <https://hbr.org/reset-password/+Ifp53gvnqpW1m7l/yZ5p0ZbwcBnN0OQau9UVs+F4PM=> NEED HELP? If you need help, please contact our Customer Service Center at [PHONE] (for U.S. residents), [PHONE] (for residents outside the United States), or by email at [EMAIL]. We're available to help you Monday - Friday 8 a.m. to 6 p.m. ET.
 | 2012-01-10 00:00:00 | 14029589 | WEB - hbr.org | CELINA.MARTIN | 1556472 | -- | 543 | Sign in issue (other hbr.org) | case sensitivity issue |  |  |  | Closed
 | 2012-01-11 00:00:00 | 11235283 | WEB - hbr.org | TIFANY.DRINKWATER | 1563866 | -- | 543 | Sign in issue (other hbr.org) | did not know username & password- kept getting session expired message | FL | FeedBack Logged | reset password & gave username | Closed
 | 2012-01-11 00:00:00 | 10508676 | WEB - hbr.org | SEAN.OHARA | 1566070 | -- | 543 | Sign in issue (other hbr.org) | Browser (FF) saving old password after reset | FL | FeedBack Logged |  | Closed
 | 2012-01-11 00:00:00 | 11793507 | WEB - hbr.org | [NAME] | 1566078 | -- | 543 | Sign in issue (other hbr.org) | using IE 7 and getting session expired error message. | FL | FeedBack Logged |  | Closed
 | 2012-01-11 00:00:00 | 13606322 | WEB - hbr.org | SAMUEL.MARKWELL | 1569066 | -- | 543 | Sign in issue (other hbr.org) | Wrote to say "site will not load" after signing in |  |  |  | Closed
 | 2012-01-12 00:00:00 | 10402727 | WEB - hbr.org | MICHELLE.CLANCY | 1571266 | -- | 543 | Sign in issue (other hbr.org) | Could not recall username and password. No longer had access to email address on account. |  |  |  | Closed
 | 2012-01-12 00:00:00 | 11742874 | WEB - hbr.org | [NAME] | 1574072 | -- | 543 | Sign in issue (other hbr.org) | username became case sensitive | VA | Verbal Apology | reset password and walked through signing in with capitals for letters in username | Closed
 | 2012-01-12 00:00:00 | 11416258 | WEB - hbr.org | TIFANY.DRINKWATER | 1575680 | -- | 543 | Sign in issue (other hbr.org) | does not know username or password | FL | FeedBack Logged | reset password- gave login details | Closed
 | 2012-01-13 00:00:00 | 10184328 | WEB - hbr.org | SEAN.OHARA | 1577666 | -- | 543 | Sign in issue (other hbr.org) | User complained of many sign-in problems in the past, needed password reset again | FL | FeedBack Logged | Reset password, told her if she has problems again to clear cache, close browser, open new window, go to hbr.org and sign in. Mentioned possibility of case-sensitive usernames. | Open
 | 2012-01-13 00:00:00 | 10408629 | WEB - hbr.org | MICHELLE.CLANCY | 1579866 | -- | 543 | Sign in issue (other hbr.org) | Customer needed to enter username in all CAPS |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14506262 | WEB - hbr.org | [NAME] | 1603666 | -- | 543 | Sign in issue (other hbr.org) | trying to register and getting error code 500. I tried to register for them and got it too | FL | FeedBack Logged | we both kept trying and finally one went through | Closed
 | 2012-01-19 00:00:00 | 11126879 | WEB - hbr.org | TIFANY.DRINKWATER | 1621066 | -- | 543 | Sign in issue (other hbr.org) | trying to sign in to access items, but getting session expired message | FL | FeedBack Logged | sent him pdf recovery links to items | Closed
 | 2012-01-19 00:00:00 | 14542083 | WEB - hbr.org | TIFANY.DRINKWATER | 1628266 | -- | 543 | Sign in issue (other hbr.org) | unsure of username or password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-19 00:00:00 | 2412893 | WEB - hbr.org | TIFANY.DRINKWATER | 1629666 | -- | 543 | Sign in issue (other hbr.org) | not able to sign in- locked account | FL | FeedBack Logged | reset password & provided login details | Closed
 | 2012-01-20 00:00:00 | 14210866 | WEB - hbr.org | TIFANY.DRINKWATER | 1637466 | -- | 543 | Sign in issue (other hbr.org) | trying to download item, but signing in with wrong username | FL | FeedBack Logged | gave proper username to access material | Closed
 | 2012-01-24 00:00:00 | 14711422 | WEB - hbr.org | TIFANY.DRINKWATER | 1665066 | -- | 543 | Sign in issue (other hbr.org) | not able to sign in | RAR | Researched and Resolved | entering username with spaces- explained no spaces in username- all one word | Closed
 | 2012-01-24 00:00:00 | 13197961 | WEB - hbr.org | JWILLS | 1669466 | -- | 543 | Sign in issue (other hbr.org) | This customer was upset about the confusion caused by the sign in page -- she already had a username and password but she was thrown off when she had trouble finding which option to sign in, and called us to place a PDF order. | FL | FeedBack Logged |  | Closed
 | 2012-01-25 00:00:00 | 14716852 | WEB - hbr.org | TIFANY.DRINKWATER | 1674920 | -- | 543 | Sign in issue (other hbr.org) | not able to sign in | FL | FeedBack Logged | reset password | Closed
 | 2012-01-26 00:00:00 | 14117522 | WEB - hbr.org | TIFANY.DRINKWATER | 1683494 | -- | 543 | Sign in issue (other hbr.org) | not able to sign in- case-senitive | FL | FeedBack Logged | had clear c&c & logging in caps | Closed
 | 2012-01-27 00:00:00 | 14790914 | WEB - hbr.org | JWILLS | 1685088 | -- | 543 | Sign in issue (other hbr.org) | This customer cannot sign in after talking to TS, clearing cache/cookies, trying different browser. | FL | FeedBack Logged | Sent PDF recovery links | Closed
 | 2012-01-31 00:00:00 | 14710182 | WEB - hbr.org | MSARCHIONI | 1689206 | -- | 543 | Sign in issue (other hbr.org) | The customer is having a problem trying to sign in even after his password was reset. | FL | FeedBack Logged | I had him clear cache and cookies and I had him capitalize one letter in his username and he was able to sign in. | Closed
 | 2012-01-31 00:00:00 | 14710182 | WEB - hbr.org | [NAME] | 1689214 | 97205-PDF-ENG | 543 | Sign in issue (other hbr.org) | having extreme trouble signing in and got very frustrated and doesn't want to log in anymore so I did PDF recovery for the only item he's bought | PDF | PDF Recovery |  | Closed
 | 2012-01-10 00:00:00 | 14320406 | WEB - hbr.org | TYISHA.EDWARDS | 1555466 | -- | 543 | Sign in issue (other hbr.org) | Created an account and was unable to log back in. Had to use all caps to login. |  |  |  | Closed
 | 2012-01-24 00:00:00 | 14700730 | WEB - hbr.org | MSARCHIONI | 1658866 | -- | 543 | Sign in issue (other hbr.org) | [NAME] was having a problem trying to register on hbr.org. She kept getting error messages. | FL | FeedBack Logged | I completed the registration for her. I also found out that she was using [NAME] which was the problem because it's not compatible with the website. I let her know she needs to use FF on a MAC. | Closed
 | 2012-01-26 00:00:00 | 14783943 | WEB - hbr.org | MSARCHIONI | 1682976 | -- | 543 | Sign in issue (other hbr.org) | She is not sure how to register on hbr.org | FL | FeedBack Logged | I walked her through the registration process. | Closed
 | 2012-01-27 00:00:00 | 14791780 | WEB - hbr.org | MSARCHIONI | 1685154 | -- | 543 | Sign in issue (other hbr.org) | [NAME] was having a problem trying to register. She received a message that the username is in use. | FL | FeedBack Logged | I let her know the username was already taken. I register for her with a new username and she was then able to login and purchase a PDF. | Closed
 | 2012-01-03 00:00:00 | 11656794 | WEB - hbr.org | SAMUEL.MARKWELL | 1508470 | -- | 542 | Sign in issue (password - hbr.org) | User reported difficulty signing in and difficulty with purchase of a case study |  |  |  | Closed
 | 2012-01-03 00:00:00 | 2185252 | WEB - hbr.org | CELINA.MARTIN | 1508668 | -- | 542 | Sign in issue (password - hbr.org) | Sign in issue (password - hbr.org) |  |  |  | Closed
 | 2012-01-03 00:00:00 | 10181716 | WEB - hbr.org | TIFANY.DRINKWATER | 1509668 | -- | 542 | Sign in issue (password - hbr.org) | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-03 00:00:00 | 10428061 | WEB - hbr.org | ALFREDO.ARAUJO | 1509868 | -- | 542 | Sign in issue (password - hbr.org) | Sign in issue (password - username) |  |  |  | Closed
 | 2012-01-03 00:00:00 | 11255083 | WEB - hbr.org | ALFREDO.ARAUJO | 1509872 | -- | 542 | Sign in issue (password - hbr.org) | Sign in issue (password - hbr.org) |  |  |  | Closed
 | 2012-01-03 00:00:00 | 13383861 | WEB - hbr.org | MSARCHIONI | 1510282 | -- | 542 | Sign in issue (password - hbr.org) | He doesn't remember his password. | FL | FeedBack Logged | I reset the password and I let him know how to login and change it. | Closed
 | 2012-01-04 00:00:00 | 14208675 | WEB - hbr.org | MSARCHIONI | 1511468 | -- | 542 | Sign in issue (password - hbr.org) | I registered with Google sign-in, and can't loging. Tried recover password, | FL | FeedBack Logged | I reset the password and I let him know how to login and change it. | Closed | Hello. I registered with Google sign-in, and can't loging. Tried recover password, set a new password, nothing. What can you do to help? Thanks, [NAME]. On Tue, Jan 3, 2012 at 2:58 PM, Harvard Business Review < [EMAIL]> wrote: > Greetings from Harvard Business Review. > > We received a request to reset the password for the account(s) associated > with this email address. If you made this request, please follow the > instructions below. > > If you did not request to have your password reset you can safely ignore > this email. Rest assured your customer account is safe. > > Click the link(s) below to reset the password using our secure server: > > leomrlima<https://hbr.org/reset-password/1PqygPzNCs+TSwXqhE3xuyIu97F9BMVYF3sOv/7MNcE=> > > If you're having trouble viewing this link, please contact our Customer > Service team at [PHONE], [PHONE], or [EMAIL]. > We're available to help you Monday - Friday 8 AM to 6 PM ET. > > Please note: you must reset the password within 24 hours. > > Harvard Business Review will never e-mail you and ask you to disclose or > verify your Harvard Business Review password, credit card, or banking > account number. If you receive a suspicious e-mail with a link to update > your account information, do not click on the link--instead, report the > e-mail to Harvard Business Review for investigation.
 | 2012-01-04 00:00:00 | 14202523 | WEB - hbr.org | MSARCHIONI | 1511866 | -- | 542 | Sign in issue (password - hbr.org) | Could you please help me ?, I can't access with my user. | FL | FeedBack Logged | I reset the password and I let her know how to change it. | Closed | Could you please help me ?, I can't access with my user. [NAME], MBA Sr. Business Analyst P Before printing, think about your responsibility towards the ENVIRONMENT/Antes de imprimir, [NAME] tu responsabilidad con el MEDIO AMBIENTE Date: Tue, 3 Jan 2012 16:29:39 -0500 From: [EMAIL] To: [EMAIL] [NAME]: Harvard Business Review Password Assistance Greetings from Harvard Business Review. We have received a request to reset the password for the account(s) associated with this email address. If you made the request, please follow the instructions below. If you did not request to have your password reset, you can safely ignore this email. Your account has not been changed, and you can rest assured that your information is safe. CHANGING YOUR PASSWORD Our records show the following username(s) associated with this account. To change the password for a username click on it below. ARRAZELI
 | 2012-01-04 00:00:00 | 2657802 | WEB - hbr.org | [NAME] | 1512474 | -- | 542 | Sign in issue (password - hbr.org) | The customer was unable to sign in or get a reset password |  |  |  | Closed
 | 2012-01-04 00:00:00 | 11625272 | WEB - hbr.org | MSARCHIONI | 1512480 | -- | 542 | Sign in issue (password - hbr.org) | Sorry to contact you again but I am facing the same problem | FL | FeedBack Logged | I reset the password and I let him know how to login and change it. | Closed | Hi and Happy New Year. Sorry to contact you again but I am facing the same problem My user name is ACHATS2011 Germain Manchon
 | 2012-01-04 00:00:00 | 13643202 | WEB - hbr.org | MSARCHIONI | 1512482 | -- | 542 | Sign in issue (password - hbr.org) | Appreciate your help, having problem with acess | FL | FeedBack Logged | I reset the password and I let him knwo how to login and change it. | Closed | Appreciate your help, having problem with acess [NAME] Posada| Material Director - Completions Baker Hughes | Supply Chain Office :+[PHONE] Mobile: +[PHONE] [EMAIL]<mailto:[EMAIL]> http://www.bakerhughes.com | Advancing Reservoir Performance * Please consider the environment before printing this email
 | 2012-01-04 00:00:00 | 14209968 | WEB - hbr.org | VMORRILL | 1512668 | -- | 542 | Sign in issue (password - hbr.org) | He can't sign-in, although entering usr-nm&pwd exactly as created | FL | FeedBack Logged | asked TS to check into this (call transferred) | Open
 | 2012-01-05 00:00:00 | 12760204 | WEB - hbr.org | MSARCHIONI | 1518266 | -- | 542 | Sign in issue (password - hbr.org) | I'm very frustrated after several attempts of being unable to log on to my account. I even reset my password and still no go. Can you please | FL | FeedBack Logged | I reset the password and l let her know how to login and change it. | Closed | Dear Customer Service I'm very frustrated after several attempts of being unable to log on to my account. I even reset my password and still no go. Can you please help out? Thank you. Kind regards [NAME]
 | 2012-01-05 00:00:00 | 10445139 | WEB - hbr.org | CELINA.MARTIN | 1523068 | -- | 542 | Sign in issue (password - hbr.org) | forgot password |  |  |  | Closed
 | 2012-01-05 00:00:00 | 10319809 | WEB - hbr.org | CELINA.MARTIN | 1523082 | -- | 542 | Sign in issue (password - hbr.org) | forgot password |  |  |  | Closed
 | 2012-01-06 00:00:00 | 11426255 | WEB - hbr.org | MSARCHIONI | 1528466 | -- | 542 | Sign in issue (password - hbr.org) | I tried a couple of different browsers to reset my password, but I cannot type anything into the fields. | FL | FeedBack Logged | I reset the password and I let her know how to login and change it. | Closed | Hi, I tried a couple of different browsers to reset my password, but I cannot type anything into the fields. If necessary, I can be reached at [PHONE]. Thank you, [NAME] From: Harvard Business Review [mailto:[EMAIL]] Sent: Wednesday, January 04, 2012 8:53 PM To: Pudlo, [NAME]: Harvard Business Review Password Assistance Greetings from Harvard Business Review. We have received a request to reset the password for the account(s) associated with this email address. If you made the request, please follow the instructions below. If you did not request to have your password reset, you can safely ignore this email. Your account has not been changed, and you can rest assured that your information is safe. CHANGING YOUR PASSWORD Our records show the following username(s) associated with this account. To change the password for a username click on it below. [EMAIL]<https://hbr.org/reset-password/wyveOvB37m50s54PPWYDDeEPXIobWIOKixZk37k4SYnK9zda1zJS2HDy1hAbQuFP> NEED HELP? If you need help, please contact our Customer Service Center at [PHONE] (for U.S. residents), [PHONE] (for residents outside the United States), or by email at [EMAIL]<mailto:[EMAIL]>. We're available to help you Monday - Friday 8 a.m. to 6 p.m. ET. Sincerely, Harvard Business Review Customer Service
 | 2012-01-06 00:00:00 | 11133689 | WEB - hbr.org | TIFANY.DRINKWATER | 1530466 | -- | 542 | Sign in issue (password - hbr.org) | not able to sign in | FL | FeedBack Logged | reset password | Closed
 | 2012-01-06 00:00:00 | 7146680 | WEB - hbr.org | TYISHA.EDWARDS | 1532278 | -- | 542 | Sign in issue (password - hbr.org) | Unable to login. [NAME] was reset. |  |  |  | Closed
 | 2012-01-06 00:00:00 |  | WEB - hbr.org | TYISHA.EDWARDS | 1532280 | -- | 542 | Sign in issue (password - hbr.org) | Created a new account and unable to login after. |  |  |  | Closed
 | 2012-01-09 00:00:00 | 11109474 | WEB - hbr.org | MSARCHIONI | 1539466 | -- | 542 | Sign in issue (password - hbr.org) | She doesn't remember her password. | FL | FeedBack Logged | I reset the password. | Closed
 | 2012-01-09 00:00:00 | 2307155 | WEB - hbr.org | TYISHA.EDWARDS | 1539666 | -- | 542 | Sign in issue (password - hbr.org) | Unable to login after password was reset. |  |  |  | Closed
 | 2012-01-09 00:00:00 | 10034316 | WEB - hbr.org | MSARCHIONI | 1540866 | -- | 542 | Sign in issue (password - hbr.org) | He doesn't remember his password for this account. | FL | FeedBack Logged | I reset his password so he could login. | Closed
 | 2012-01-09 00:00:00 | 12358701 | WEB - hbr.org | MSARCHIONI | 1541270 | -- | 542 | Sign in issue (password - hbr.org) | He doesn't remember his password. | FL | FeedBack Logged | I reset the password so he could login. | Closed
 | 2012-01-09 00:00:00 | 14081235 | WEB - hbr.org | MSARCHIONI | 1541870 | -- | 542 | Sign in issue (password - hbr.org) | I cannot login | FL | FeedBack Logged | I reset the password so he could login. | Closed | I cannot login <mailto:[EMAIL]> [EMAIL] could you reset and send me my password again Ergonomy of your site is vvery poor. Should improve
 | 2012-01-09 00:00:00 | 12444902 | WEB - hbr.org | CELINA.MARTIN | 1542470 | -- | 542 | Sign in issue (password - hbr.org) | sign in problem - manually reset password |  |  |  | Closed
 | 2012-01-09 00:00:00 | 11932822 | WEB - hbr.org | TYISHA.EDWARDS | 1545266 | -- | 542 | Sign in issue (password - hbr.org) | Reset password 3 times was unable to login. [NAME] was reset again and customer had to use all caps in order to login. Was not aware that the username was case sensitive. |  |  |  | Closed
 | 2012-01-09 00:00:00 | 11037835 | WEB - hbr.org | MSARCHIONI | 1548872 | -- | 542 | Sign in issue (password - hbr.org) | Unfortunately, when entering the link below it’s not possible to set the cursor into the fields where I am supposed to enter the new password, they seem blocked. It might be due to the delay I | FL | FeedBack Logged | I reset the password and I let him know how to change it. | Closed | Hello Unfortunately, when entering the link below it’s not possible to set the cursor into the fields where I am supposed to enter the new password, they seem blocked. It might be due to the delay I tried to do it and hence a new link for changing the password might be enough. Thank you for your support as soon as possible. [NAME] is expiring anytime soon. Greetings from Harvard Business Review. We have received a request to reset the password for the account(s) associated with this email address. If you made the request, please follow the instructions below. If you did not request to have your password reset, you can safely ignore this email. Your account has not been changed, and you can rest assured that your information is safe. CHANGING YOUR PASSWORD Our records show the following username(s) associated with this account. To change the password for a username click on it below. DEMARTIN<https://hbr.org/reset-password/JphlQg4Ouhk1m5+IFNGXezgCNU9DeDXjMPv5/nfxcgk=> NEED HELP? If you need help, please contact our Customer Service Center at [PHONE] (for U.S. residents), [PHONE] (for residents outside the United States), or by email at [EMAIL]<mailto:[EMAIL]>. We're available to help you Monday - Friday 8 a.m. to 6 p.m. ET. Sincerely, Harvard Business Review Customer Service
 | 2012-01-10 00:00:00 | 10463266 | WEB - hbr.org | CELINA.MARTIN | 1551868 | -- | 542 | Sign in issue (password - hbr.org) | forgot password - dupe accts |  |  |  | Closed
 | 2012-01-10 00:00:00 | 11469899 | WEB - hbr.org | MSARCHIONI | 1552668 | -- | 542 | Sign in issue (password - hbr.org) | I could not access my account even after resetting my pass word. Please help. | FL | FeedBack Logged | I reset the password and l let him know how to login and change it. | Closed | Hi, I could not access my account even after resetting my pass word. Please help. Regards, Hisham Morsi Marketing & Business Development Director [cid:image001.gif@01CA5ADC.BB1E4AB0] * P.O. Box 17100 Dubai, U.A.E. * +971 4 8815633 * +971 4 8812807 * +971 50 64448914 * [EMAIL]<mailto:[EMAIL]> * www.gficg.com<http://www.gficg.com/>
 | 2012-01-10 00:00:00 | 10064757 | WEB - hbr.org | ALFREDO.ARAUJO | 1552670 | -- | 542 | Sign in issue (password - hbr.org) | Sign in issue (password - hbr.org) |  |  |  | Closed
 | 2012-01-10 00:00:00 | 14305202 | WEB - hbr.org | VMORRILL | 1553068 | -- | 542 | Sign in issue (password - hbr.org) | He was unable to sign-in, despite entering user-name and pswd exactly as he'd created them, several times. He noted that "your access controls are not good" and that it's a "very frustrating" experience (common sentiments...) | FL | FeedBack Logged | reset password to 12345 | Closed
 | 2012-01-10 00:00:00 | 10665159 | WEB - hbr.org | CELINA.MARTIN | 1553276 | -- | 542 | Sign in issue (password - hbr.org) | locked out of acct |  |  |  | Closed
 | 2012-01-10 00:00:00 | 10049923 | WEB - hbr.org | MSARCHIONI | 1554468 | -- | 542 | Sign in issue (password - hbr.org) | Hello, I hope you can help me please. | FL | FeedBack Logged | I reset the password and I let him know how to change it. | Closed | Hello, I hope you can help me please. I have been a subscriber for some years however this week I have attempted to sign in and purchase a few items in my cart, but cannot sign in. Each time I try to log in it is unsuccessful. I have attempted to change my password a number of times in the past week, however the log in does not work with my new password. Do you have any suggestions for me? Kind regards [NAME] Day Aloha [aloha-signature (2).jpg] Level 1, 65 Walker Street, North Sydney 2060 Tel: 61 2 9929 3336 Mob: 0419 720 222 Email: [EMAIL]<mailto:[EMAIL]> Web: [NAME]<http://www.aloha.com.au/>
 | 2012-01-10 00:00:00 | 2784366 | WEB - hbr.org | ALFREDO.ARAUJO | 1554486 | -- | 542 | Sign in issue (password - hbr.org) | Sign in issue (password - hbr.org) |  |  |  | Closed
 | 2012-01-11 00:00:00 | 2749669 | WEB - hbr.org | MSARCHIONI | 1564270 | -- | 542 | Sign in issue (password - hbr.org) | She doesn't remember her password. | FL | FeedBack Logged | I reset her password and I let her know how to login and change it. | Closed
 | 2012-01-11 00:00:00 | 11751742 | WEB - hbr.org | ALFREDO.ARAUJO | 1568466 | -- | 542 | Sign in issue (password - hbr.org) | Sign in issue (password - hbr.org) |  |  |  | Closed
 | 2012-01-12 00:00:00 | 10453407 | WEB - hbr.org | MSARCHIONI | 1571666 | -- | 542 | Sign in issue (password - hbr.org) | He doesn't remember his password. | FL | FeedBack Logged | I reset his password. | Closed
 | 2012-01-12 00:00:00 | 11458917 | WEB - hbr.org | MSARCHIONI | 1573666 | -- | 542 | Sign in issue (password - hbr.org) | He doesn't remember his password. | FL | FeedBack Logged | I reset the password and he was able to login. | Closed
 | 2012-01-12 00:00:00 | 10247330 | WEB - hbr.org | ALFREDO.ARAUJO | 1574872 | -- | 542 | Sign in issue (password - hbr.org) | Sign in issue (password - hbr.org) |  |  |  | Closed
 | 2012-01-12 00:00:00 | 10264094 | WEB - hbr.org | ALFREDO.ARAUJO | 1575468 | -- | 542 | Sign in issue (password - hbr.org) | Sign in issue (password - hbr.org) |  |  |  | Closed
 | 2012-01-12 00:00:00 | 11742408 | WEB - hbr.org | MSARCHIONI | 1575668 | -- | 542 | Sign in issue (password - hbr.org) | He's trying to login to his account to access his HBR sub online. | FL | FeedBack Logged | I reset his password so he could login. | Closed
 | 2012-01-13 00:00:00 | 14055166 | WEB - hbr.org | MSARCHIONI | 1577466 | -- | 542 | Sign in issue (password - hbr.org) | I am having trouble accessing my account. I have reset the password multiple | FL | FeedBack Logged | I reset his password and I let him know how to change it. I also let him know sometimes he may need to capitalize the first letter in the username | Closed | HBR, I am having trouble accessing my account. I have reset the password multiple times and cannot get access when I attempt to login after I have reset the password. My username is: mcross The email attached to my name is: [EMAIL] Could you please assist me in this? Thank you very much. [NAME] [PHONE]
 | 2012-01-13 00:00:00 | 2264943 | WEB - hbr.org | [NAME] | 1580490 | -- | 542 | Sign in issue (password - hbr.org) | the customer received the reset password and it didn't work |  |  |  | Closed
 | 2012-01-13 00:00:00 | 10375989 | WEB - hbr.org | ALFREDO.ARAUJO | 1581468 | -- | 542 | Sign in issue (password - hbr.org) | Sign in issue (password - hbr.org) |  |  |  | Closed
 | 2012-01-13 00:00:00 | 14354538 | WEB - hbr.org | ALFREDO.ARAUJO | 1582868 | -- | 542 | Sign in issue (password - hbr.org) | Sign in issue (password - hbr.org) |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14405446 | WEB - hbr.org | MSARCHIONI | 1591470 | -- | 542 | Sign in issue (password - hbr.org) | I just ordered an on-line course with the confirmation number 11767074, | FL | FeedBack Logged | I reset the password and I let him | Closed | i, I just ordered an on-line course with the confirmation number 11767074, Spreadsheet Modeling: A Self-Paced Learning Program. Now I can't login the website. I changed a lot of times my password, this step is working. After this step when I try login using my new password it doesn't work. Can you please help me? I really need to do the course that I just bought. Thanks, ------------------------------------------ [NAME]
 | 2012-01-17 00:00:00 | 14310646 | WEB - hbr.org | ALFREDO.ARAUJO | 1596282 | -- | 542 | Sign in issue (password - hbr.org) | Sign in issue (password - hbr.org) |  |  |  | Closed
 | 2012-01-18 00:00:00 | 13901356 | WEB - hbr.org | [NAME] | 1598666 | -- | 542 | Sign in issue (password - hbr.org) | The reset password would not work |  |  |  | Closed
 | 2012-01-18 00:00:00 | 10209645 | WEB - hbr.org | VMORRILL | 1606266 | -- | 542 | Sign in issue (password - hbr.org) | He was accepting the already-filled-in user-name and password, but site said it wasn't found. He then gave the right e-mail address under 'forgot password', but it couldn't find that either | FL | FeedBack Logged | manually reset password | Closed
 | 2012-01-18 00:00:00 |  | WEB - hbr.org | SAMUEL.MARKWELL | 1609868 | -- | 542 | Sign in issue (password - hbr.org) | user needed pw reset |  |  |  | Closed
 | 2012-01-18 00:00:00 | 11755296 | WEB - hbr.org | ALFREDO.ARAUJO | 1610266 | -- | 542 | Sign in issue (password - hbr.org) | Sign in issue (password - hbr.org) |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14450163 | WEB - hbr.org | ALFREDO.ARAUJO | 1610670 | -- | 542 | Sign in issue (password - hbr.org) | Sign in issue (password - hbr.org) |  |  |  | Closed
 | 2012-01-18 00:00:00 | 11560800 | WEB - hbr.org | SAMUEL.MARKWELL | 1611472 | -- | 542 | Sign in issue (password - hbr.org) | user needed reminding of username and password reset |  |  |  | Closed
 | 2012-01-19 00:00:00 | 12207442 | WEB - hbr.org | TIFANY.DRINKWATER | 1618266 | -- | 542 | Sign in issue (password - hbr.org) | not able to sign in- does not know password | FL | FeedBack Logged | reset password & walked through activating subscription | Closed
 | 2012-01-19 00:00:00 | 14261180 | WEB - hbr.org | MSARCHIONI | 1618666 | -- | 542 | Sign in issue (password - hbr.org) | Even though I reset my password, I am still having trouble accessing my | FL | FeedBack Logged | I reset the password and I let him know how to change it. | Closed | Even though I reset my password, I am still having trouble accessing my online account. Please help me. Regards, [NAME] ---------- Forwarded message ---------- From: Harvard Business Review <[EMAIL]> Date: 2012/1/18 Subject: Harvard Business Review Password Assistance To: [EMAIL] [NAME] from Harvard Business Review. We have received a request to reset the password for the account(s) associated with this email address. If you made the request, please follow the instructions below. If you did not request to have your password reset, you can safely ignore this email. Your account has not been changed, and you can rest assured that your information is safe. CHANGING YOUR PASSWORD Our records show the following username(s) associated with this account. To change the password for a username click on it below. [NAME]<https://hbr.org/reset-password/nubisICzdx7vuj90MyiFKgyy6jf9QBtHwItr+FO4KWM=>
 | 2012-01-19 00:00:00 | 13611961 | WEB - hbr.org | MSARCHIONI | 1619666 | -- | 542 | Sign in issue (password - hbr.org) | The page that comes up when I click to URL to confirm a password reset does not allow me to type in the new password (I'm using [NAME] - does that make a | FL | FeedBack Logged | I reset the password. I also let him know if he's on a MAC he needs to use the [NAME] web browser. | Closed | The page that comes up when I click to URL to confirm a password reset does not allow me to type in the new password (I'm using [NAME] - does that make a difference?) [NAME]
 | 2012-01-19 00:00:00 | 11809209 | WEB - hbr.org | TIFANY.DRINKWATER | 1619868 | -- | 542 | Sign in issue (password - hbr.org) | unable to reset password via forgot password link | FL | FeedBack Logged | reset password | Closed
 | 2012-01-19 00:00:00 | 13731501 | WEB - hbr.org | MSARCHIONI | 1628066 | -- | 542 | Sign in issue (password - hbr.org) | To whom it may concern: I forget my user name and passwordand the e-mail address that I used should be this address which I'm sending this e-mail | FL | FeedBack Logged | I reset the password. | Closed | To whom it may concern: I forget my user name and passwordand the e-mail address that I used should be this address which I'm sending this e-mail ([EMAIL])could you please help me to find out my user name or passwordI need to log in to purchase case study I really appreciate your help [NAME]: Mon, 7 Nov 2011 21:04:10 -0500 From: [EMAIL] To: [EMAIL] [NAME]: Harvard Business Review Password Assistance Greetings from Harvard Business Review. We have received a request to reset the password for the account(s) associated with this email address. If you made the request, please follow the instructions below. If you did not request to have your password reset, you can safely ignore this email. Your account has not been changed, and you can rest assured that your information is safe. CHANGING YOUR PASSWORD Our records show the following username(s) associated with this account. To change the password for a username click on it below. VKOTO NEED HELP? If you need help, please contact our Customer Service Center at [PHONE] (for U.S. residents), [PHONE] (for residents outside the United States), or by email at [EMAIL]. We're available to help you Monday - Friday 8 a.m. to 6 p.m. ET. Sincerely, Harvard Business Review Customer Service
 | 2012-01-19 00:00:00 | 14540422 | WEB - hbr.org | ALFREDO.ARAUJO | 1628466 | -- | 542 | Sign in issue (password - hbr.org) | Sign in issue (password - hbr.org) |  |  |  | Closed
 | 2012-01-19 00:00:00 | 14265342 | WEB - hbr.org | ALFREDO.ARAUJO | 1629066 | -- | 542 | Sign in issue (password - hbr.org) | Sign in issue (password - hbr.org) |  |  |  | Closed
 | 2012-01-20 00:00:00 | 14021225 | WEB - hbr.org | ALFREDO.ARAUJO | 1639266 | -- | 542 | Sign in issue (password - hbr.org) | Sign in issue (password - hbr.org) |  |  |  | Closed
 | 2012-01-20 00:00:00 | 2700059 | WEB - hbr.org | TIFANY.DRINKWATER | 1639866 | -- | 542 | Sign in issue (password - hbr.org) | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-22 00:00:00 | 11282261 | WEB - hbr.org | TIFANY.DRINKWATER | 1643266 | -- | 542 | Sign in issue (password - hbr.org) | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-23 00:00:00 | 2779237 | WEB - hbr.org | MSARCHIONI | 1645066 | -- | 542 | Sign in issue (password - hbr.org) | [NAME] is unable to login to this account with his password. | FL | FeedBack Logged | I reset the password and I let him know how to login and change it. | Closed
 | 2012-01-23 00:00:00 | 10408783 | WEB - hbr.org | MSARCHIONI | 1646066 | -- | 542 | Sign in issue (password - hbr.org) | He doesn't ermember his password to login and access his HBR sub online | FL | FeedBack Logged | I reset the password and I let him know how to login and change it. | Closed
 | 2012-01-23 00:00:00 | 2302345 | WEB - hbr.org | TIFANY.DRINKWATER | 1650466 | -- | 542 | Sign in issue (password - hbr.org) | forgot password link not working- unable to reset password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-23 00:00:00 | 2443936 | WEB - hbr.org | MSARCHIONI | 1656078 | -- | 542 | Sign in issue (password - hbr.org) | Something seems to not be working with the system. When I go to the reset | FL | FeedBack Logged | I reset the password and I let her know how to login and change it. | Closed | > Something seems to not be working with the system. When I go to the reset > password screen, I am not allowed to enter information. > > > Sandy > > Greetings from Harvard Business Review. > > We have received a request to reset the password for the account(s) associated > with this email address. If you made the request, please follow the > instructions below. > > If you did not request to have your password reset, you can safely ignore this > email. Your account has not been changed, and you can rest assured that your > information is safe. > > CHANGING YOUR PASSWORD > > Our records show the following username(s) associated with this account. To > change the password for a username click on it below. > > SANDRANN > <https://hbr.org/reset-password/3KXqPQxmmF6nO8/4enPXPyG/NAARB39MmxCzVB+h3n4=> > > NEED HELP? > > If you need help, please contact our Customer Service Center at [PHONE] > (for U.S. residents), [PHONE] (for residents outside the United States), > or by email at [EMAIL]. We're available to help you Monday - > Friday 8 a.m. to 6 p.m. ET. > > Sincerely, > Harvard Business Review Customer Service
 | 2012-01-23 00:00:00 | 14075568 | WEB - hbr.org | MSARCHIONI | 1656098 | -- | 542 | Sign in issue (password - hbr.org) | I forgot my username and password for my subscription to Harvard Manager | FL | FeedBack Logged | I reset the password and I let him know how to login and change it. | Closed | I forgot my username and password for my subscription to Harvard Manager [NAME]. Can you please send me the information? Thanks. -- Amit Bidaye
 | 2012-01-24 00:00:00 | 2443893 | WEB - hbr.org | SAMUEL.MARKWELL | 1657066 | -- | 542 | Sign in issue (password - hbr.org) | password reset |  |  |  | Closed
 | 2012-01-24 00:00:00 | 11037835 | WEB - hbr.org | VMORRILL | 1659066 | -- | 542 | Sign in issue (password - hbr.org) | He tried to reset password through system link, but the fields for entering new password can't be accessed (greyed-out) | FL | FeedBack Logged | reset his password manually | Closed
 | 2012-01-24 00:00:00 | 14129116 | WEB - hbr.org | MSARCHIONI | 1661466 | -- | 542 | Sign in issue (password - hbr.org) | She doesn't remember her password. | FL | FeedBack Logged | I reset the password and I let her know how to login and change it. | Closed
 | 2012-01-24 00:00:00 | 2499274 | WEB - hbr.org | MSARCHIONI | 1663066 | -- | 542 | Sign in issue (password - hbr.org) | He doesn't remember his password. | FL | FeedBack Logged | I reset the password so he could login. | Closed
 | 2012-01-24 00:00:00 | 14713602 | WEB - hbr.org | MSARCHIONI | 1666066 | -- | 542 | Sign in issue (password - hbr.org) | He's not able to login to his account and his assistant requested a password reset for him. | FL | FeedBack Logged | I let her know I could reset his password and send him an email with the login details. | Closed
 | 2012-01-24 00:00:00 | 14681942 | WEB - hbr.org | ALFREDO.ARAUJO | 1667066 | -- | 542 | Sign in issue (password - hbr.org) | password reset |  |  |  | Closed
 | 2012-01-25 00:00:00 | 14195158 | WEB - hbr.org | SAMUEL.MARKWELL | 1672666 | -- | 542 | Sign in issue (password - hbr.org) | reset user's password |  |  |  | Closed
 | 2012-01-25 00:00:00 |  | WEB - hbr.org | TYISHA.EDWARDS | 1674474 | -- | 542 | Sign in issue (password - hbr.org) | Unable to login after password was reset. |  |  |  | Closed
 | 2012-01-25 00:00:00 |  | WEB - hbr.org | TYISHA.EDWARDS | 1674476 | -- | 542 | Sign in issue (password - hbr.org) | Unable to login after password was reset. |  |  |  | Closed
 | 2012-01-25 00:00:00 | 10628500 | WEB - hbr.org | ALFREDO.ARAUJO | 1674902 | -- | 542 | Sign in issue (password - hbr.org) | password reset |  |  |  | Closed
 | 2012-01-25 00:00:00 | 12012501 | WEB - hbr.org | TIFANY.DRINKWATER | 1674916 | -- | 542 | Sign in issue (password - hbr.org) | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-25 00:00:00 | 14729615 | WEB - hbr.org | MSARCHIONI | 1674934 | -- | 542 | Sign in issue (password - hbr.org) | I reset my password and followed the instructions provided four times | FL | FeedBack Logged | I reset the password. | Closed | Hello. I reset my password and followed the instructions provided four times and am getting an error message when attempting to log in: "We are sorry. We are unable to sign you in based on the user name or password provided. Please try again or contact customer service." I checked very very closely and I am definitely not getting the password wrong. Why can't I sign in? regards, [NAME] On Wed, Jan 25, 2012 at 11:03 AM, Harvard Business Review <[EMAIL]> wrote: > Greetings from Harvard Business Review. > > We received a request to reset the password for the account(s) associated > with this email address. If you made this request, please follow the > instructions below. > > If you did not request to have your password reset you can safely ignore > this email. Rest assured your customer account is safe. > > Click the link(s) below to reset the password using our secure server: > > subsystem > > If you're having trouble viewing this link, please contact our Customer > Service team at [PHONE], [PHONE], or [EMAIL]. > We're available to help you Monday - Friday 8 AM to 6 PM ET. > > Please note: you must reset the password within 24 hours. > > Harvard Business Review will never e-mail you and ask you to disclose or > verify your Harvard Business Review password, credit card, or banking > account number. If you receive a suspicious e-mail with a link to update > your account information, do not click on the link--instead, report the > e-mail to Harvard Business Review for investigation.
 | 2012-01-25 00:00:00 | 2443722 | WEB - hbr.org | ALFREDO.ARAUJO | 1680466 | -- | 542 | Sign in issue (password - hbr.org) | password reset |  |  |  | Closed
 | 2012-01-25 00:00:00 | 14752519 | WEB - hbr.org | MSARCHIONI | 1681070 | -- | 542 | Sign in issue (password - hbr.org) | i have reset my password twice, and your site still refuses to grant me access...help?! | FL | FeedBack Logged | I reset the password and I let her know how to change it. | Closed | i have reset my password twice, and your site still refuses to grant me access...help?! --- On Wed, 1/25/12, Harvard Business Review <[EMAIL]> wrote: From: Harvard Business Review <[EMAIL]> Subject: Harvard Business Review Password Assistance To: [EMAIL] [NAME]: Wednesday, January 25, 2012, 10:41 AM Greetings from Harvard Business Review. We received a request to reset the password for the account(s) associated with this email address. If you made this request, please follow the instructions below. If you did not request to have your password reset you can safely ignore this email. Rest assured your customer account is safe. Click the link(s) below to reset the password using our secure server: bonniecosta If you're having trouble viewing this link, please contact our Customer Service team at [PHONE], [PHONE], or [EMAIL]. We're available to help you Monday - Friday 8 AM to 6 PM ET.
 | 2012-01-25 00:00:00 | 11523250 | WEB - hbr.org | MSARCHIONI | 1681272 | -- | 542 | Sign in issue (password - hbr.org) | He doesn't remember his password. | FL | FeedBack Logged | I reset the password and he was able to login. | Closed
 | 2012-01-25 00:00:00 | 11210450 | WEB - hbr.org | MSARCHIONI | 1681866 | -- | 542 | Sign in issue (password - hbr.org) | I cannot login. I went thru the steps to reset my password and I still | FL | FeedBack Logged | I reset the password and let her know how to change it. | Closed | I cannot login. I went thru the steps to reset my password and I still get: "We are sorry. We are unable to sign you in based on the user name or password provided. Please try again or contact customer service." The email is [EMAIL] and the username is [NAME]. [NAME] Manager of Web Development Carroll Enterprises 554 Main St. Worcester, [NAME]
 | 2012-01-25 00:00:00 | 14710878 | WEB - hbr.org | ALFREDO.ARAUJO | 1682468 | -- | 542 | Sign in issue (password - hbr.org) | password reset |  |  |  | Closed
 | 2012-01-25 00:00:00 | 11814928 | WEB - hbr.org | MSARCHIONI | 1682482 | -- | 542 | Sign in issue (password - hbr.org) | I have a premium subscription to HBR [account no. 315844180 ] and am not sure why my access when I sign in is limited. Please advise as soon as possible. | FL | FeedBack Logged | I reset the password and I let her know how to login and change. I let her know the correct username she should be logging in with. | Closed | Account Number: 315844180 Subscriber's Name: [NAME] MACH We are sorry to learn of the difficulties you are currently accessing your subscription to HBR Online. We are writing to confirm that we have forwarded your query to the HBR Online Web Team for further investigation and they will contact you upon receipt of the necessary resolution. Should you wish to contact them directly in the meantime please do not hesitate to call [PHONE] for further information. Please accept our apologies for the inconvenience caused. Kind regards, HBR Online Customer Service We appreciate this opportunity to be of service. HARVARD BUSINESS REVIEW Customer Service [EMAIL] (mailto:[EMAIL]) --- Original Message --- From: [NAME] Received: 1/17/12 12:23:53 PM EST To: [EMAIL] Subject: Harvard Business Review Other,, On Tue Jan 17 12:22:24 EST 2012 KIM MACH wrote: Account Number : 315844180 Magazine Code : HR Name : KIM MACH Address : 241 E 111TH ST APT 9 Company/Apt : Date : Tue Jan 17 12:22:24 EST 2012 Email : [EMAIL] Home Phone : Country : 000United States City : null Postal Code : 10029 Subject : Other SubType : Comments : I have a premium subscription to HBR [account no. 315844180 ] and am not sure why my access when I sign in is limited. Please advise as soon as possible. Thank you. [NAME] [EMAIL] T: [PHONE] att/ec/act : 1/00000/INQ,
 | 2012-01-25 00:00:00 | 14777440 | WEB - hbr.org | ALFREDO.ARAUJO | 1682668 | -- | 542 | Sign in issue (password - hbr.org) | password reset |  |  |  | Closed
 | 2012-01-25 00:00:00 | 14066568 | WEB - hbr.org | ALFREDO.ARAUJO | 1682676 | -- | 542 | Sign in issue (password - hbr.org) | password reset |  |  |  | Closed
 | 2012-01-26 00:00:00 | 11080053 | WEB - hbr.org | MSARCHIONI | 1682688 | -- | 542 | Sign in issue (password - hbr.org) | Pls be informed that I'm unable to log in to HBR website as the | FL | FeedBack Logged | I reset the password and I let him know how to change it. | Closed | Dear Sir/Madam, Pls be informed that I'm unable to log in to HBR website as the following error message appeared. Appreciate your assistance. Rgds, Putri [NAME] [NAME] (SAP Functional - Talent Management) SAPPHIRE Project Ext. 4539
 | 2012-01-26 00:00:00 | 11316016 | WEB - hbr.org | MSARCHIONI | 1682696 | -- | 542 | Sign in issue (password - hbr.org) | Hello - I'm trying to log into my ManageMentor subscription, but I get a | FL | FeedBack Logged | I reset the password and I let her know how to change it. | Closed | Hello - I'm trying to log into my ManageMentor subscription, but I get a message that says my username or email address isn't in the system. I'm using the email address listed below from my order confirmation. I also tried the username that appears on my account. This username is penamaria3. Can you please help me resolve this issue? What is my correct username and password? Thank you, [NAME]
 | 2012-01-26 00:00:00 | 14702842 | WEB - hbr.org | MSARCHIONI | 1682896 | -- | 542 | Sign in issue (password - hbr.org) | I just bought one of your skill packs and I am unable to access my account | FL | FeedBack Logged | I reset the password and I let him know how to access HMM under the Online Course section of his account. | Closed | Hello. I just bought one of your skill packs and I am unable to access my account to download it. Best regards. ----- [NAME] [EMAIL]
 | 2012-01-26 00:00:00 | 10222642 | WEB - hbr.org | SAMUEL.MARKWELL | 1682916 | -- | 542 | Sign in issue (password - hbr.org) | user requested password reset |  |  |  | Closed
 | 2012-01-26 00:00:00 |  | WEB - hbr.org | ALFREDO.ARAUJO | 1682992 | -- | 542 | Sign in issue (password - hbr.org) | Sign in issue (password - hbr.org) |  |  |  | Closed
 | 2012-01-27 00:00:00 | 14783490 | WEB - hbr.org | MSARCHIONI | 1683866 | -- | 542 | Sign in issue (password - hbr.org) | For user name tturne2 I've reset the password multiple times and still | FL | FeedBack Logged | I reset the password and I let him know how to change it. | Open | For user name tturne2 I've reset the password multiple times and still cannot login? [NAME] Innovation Leader - Maximizer Hallmark Cards, Inc. Office: (816) 545-6331 Cell: (407) 454-3976
 | 2012-01-27 00:00:00 | 2443722 | WEB - hbr.org | ALFREDO.ARAUJO | 1685106 | -- | 542 | Sign in issue (password - hbr.org) | Sign in issue (password - hbr.org) |  |  |  | Closed
 | 2012-01-27 00:00:00 | 11058320 | WEB - hbr.org | MSARCHIONI | 1685142 | -- | 542 | Sign in issue (password - hbr.org) | I tried to enter in my manage mentor account, and a message box is displayed: | FL | FeedBack Logged | I let him know the correct username he should be logging in with. I also reset the password so he could login. | Closed | I tried to enter in my manage mentor account, and a message box is displayed: "Your access to Harvard ManageMentor has expired. Contact your administrator to inquire about restoring access" ¿What should I do? Thanks in advance, [NAME]
 | 2012-01-27 00:00:00 | 14071487 | WEB - hbr.org | ALFREDO.ARAUJO | 1685170 | -- | 542 | Sign in issue (password - hbr.org) | Sign in issue (password - hbr.org) |  |  |  | Closed
 | 2012-01-27 00:00:00 | 14064507 | WEB - hbr.org | MSARCHIONI | 1685188 | -- | 542 | Sign in issue (password - hbr.org) | Thank you for your reply. | FL | FeedBack Logged | I reset the password and I let her know how to change it. | Closed | Harvard Business Review International, Customer Service, [NAME] Thank you for your reply. My user name is LEEBABE I have tried to confirm a new password but seem unable to do this at the moment also. My email address is [EMAIL]. Regards [NAME] â€“ Chief Executive Nelmac Ltd PO Box 5077 Port Nelson NELSON Ph: 03 546 0910 Fax: 03 546 2064 Cell: [PHONE] Email: [EMAIL] Web: www.nelmac.co.nz ï Please Consider the Environment before Printing this e-mail -----Original Message----- From: HBR Customer Service [mailto:[EMAIL]] Sent: Tuesday, 24 January 2012 9:11 p.m. To: [NAME]: Harvard Business Review [NAME], [NAME] Your account number: 440957488 Dear LEE BABE, Thank you for your e-mail. We are sorry to learn that you are still experiencing difficulties registering for access to your Harvard Online subscription. May we kindly request that you confirm your preferred username, a temporary password and your email address so that we may forward your inquiry to the HBR Online Technical Help Department for further investigation. Alternatively, you can contact our Technical Help Department, quoting your Subscriber ID and the above requested details, on XXXX-XXXX-XXXX-XXXX. Our sincere apologies for the inconvenience caused and thank you for your patience.
 | 2012-01-27 00:00:00 | 13103942 | WEB - hbr.org | ALFREDO.ARAUJO | 1685238 | -- | 542 | Sign in issue (password - hbr.org) | Sign in issue (password - hbr.org) |  |  |  | Closed
 | 2012-01-27 00:00:00 | 12784762 | WEB - hbr.org | ALFREDO.ARAUJO | 1685242 | -- | 542 | Sign in issue (password - hbr.org) | Sign in issue (password reset - hbr.org) |  |  |  | Closed
 | 2012-01-28 00:00:00 | 13771222 | WEB - hbr.org | MSARCHIONI | 1685264 | -- | 542 | Sign in issue (password - hbr.org) | The link did not work properly - it would not allow me to put in a new password. | FL | FeedBack Logged | I reset the password and I let her know how to change it. | Closed | Greetings from Harvard Business Review. We have received a request to reset the password for the account(s) associated with this email address. If you made the request, please follow the instructions below. If you did not request to have your password reset, you can safely ignore this email. Your account has not been changed, and you can rest assured that your information is safe. CHANGING YOUR PASSWORD Our records show the following username(s) associated with this account. To change the password for a username click on it below. SUEFRANCE <[NAME]? If you need help, please contact our Customer Service Center at [PHONE] (for U.S. residents), [PHONE] (for residents outside the United States), or by email at [EMAIL]. We're available to help you Monday - Friday 8 a.m. to 6 p.m. ET. Sincerely, Harvard Business Review Customer Service
 | 2012-01-28 00:00:00 | 14598013 | WEB - hbr.org | MSARCHIONI | 1685266 | -- | 542 | Sign in issue (password - hbr.org) | I am resetting my password, but it won't let me in? | FL | FeedBack Logged | I reset the password. | Closed | Hi, I am resetting my password, but it won't let me in? ________________________________ From: Harvard Business Review [mailto:[EMAIL]] Sent: Sat 1/28/2012 9:27 AM To: [NAME]: Harvard Business Review Password Assistance Greetings from Harvard Business Review. We received a request to reset the password for the account(s) associated with this email address. If you made this request, please follow the instructions below. If you did not request to have your password reset you can safely ignore this email. Rest assured your customer account is safe. Click the link(s) below to reset the password using our secure server: [NAME] <https://hbr.org/reset-password/30qzPHgOY9RE3+Hg//CK/ZkTU57X17Hhl7BP8LGwwNg=> If you're having trouble viewing this link, please contact our Customer Service team at [PHONE], [PHONE], or [EMAIL]. We're available to help you Monday - Friday 8 AM to 6 PM ET. Please note: you must reset the password within 24 hours. Harvard Business Review will never e-mail you and ask you to disclose or verify your Harvard Business Review password, credit card, or banking account number. If you receive a suspicious e-mail with a link to update your account information, do not click on the link--instead, report the e-mail to Harvard Business Review for investigation. Thank you for visiting Harvard Business Review!
 | 2012-01-29 00:00:00 | 2044403 | WEB - hbr.org | MSARCHIONI | 1686066 | -- | 542 | Sign in issue (password - hbr.org) | I,m a subscriber but I cant log in. When I try to get a new password my | FL | FeedBack Logged | I reset the password and I let him know how to change it. | Closed | I,m a subscriber but I cant log in. When I try to get a new password my email is not recognized. The emailadresses I tried are [EMAIL] and [EMAIL]
 | 2012-01-29 00:00:00 | 2622484 | WEB - hbr.org | MSARCHIONI | 1686870 | -- | 542 | Sign in issue (password - hbr.org) | Hello I am unable to sign in with my password nor change my password | FL | FeedBack Logged | I reset the password and I let him know how to sign in and change it. | Closed | Hello I am unable to sign in with my password nor change my password [NAME] CEO Clarion Associates Inc. www.clarionins.com<http://www.clarionins.com/> 35 Arkay Drive Hauppauge, NY, 11788 [cid:image001.jpg@01CCDE7B.37CA4BD0] A nation that is afraid to let its people judge the truth and falsehood in an open market is a nation that is afraid of its people. [NAME]
 | 2012-01-30 00:00:00 | 14140189 | WEB - hbr.org | MSARCHIONI | 1687478 | -- | 542 | Sign in issue (password - hbr.org) | I tried to change my sign-in password according to the procedure of password assistance.  However when I tried to sign-in with my new password again, it | FL | FeedBack Logged | I reset the password. | Closed | Hi there, I tried to change my sign-in password according to the procedure of password assistance.  However when I tried to sign-in with my new password again, it still didn't work.  Could you advise what I can do or should I re-register a new HBR account instead? Cheers, [NAME]
 | 2012-01-30 00:00:00 | 14095158 | WEB - hbr.org | TIFANY.DRINKWATER | 1687548 | -- | 542 | Sign in issue (password - hbr.org) | forgot password & forgot password link isn't working | FL | FeedBack Logged | reset password in auth- explained can change after login | Closed
 | 2012-01-30 00:00:00 | 11529806 | WEB - hbr.org | MSARCHIONI | 1688266 | -- | 542 | Sign in issue (password - hbr.org) | I'm facilitating a two-day client workshop with virtually no access to phone or email. I'll reply as soon as I'm able, but in the meantime thanks for your patience. | FL | FeedBack Logged | I reset the password and I let him know how to change it. | Closed | Thanks for your email. I'm facilitating a two-day client workshop with virtually no access to phone or email. I'll reply as soon as I'm able, but in the meantime thanks for your patience. Warm regards [NAME] On 30 Jan 2012, at 13:18, Harvard Business Review <[EMAIL]> wrote: > Greetings from Harvard Business Review. > > We have received a request to reset the password for the account(s) associated with this email address. If you made the request, please follow the instructions below. > > If you did not request to have your password reset, you can safely ignore this email. Your account has not been changed, and you can rest assured that your information is safe. > > CHANGING YOUR PASSWORD > > Our records show the following username(s) associated with this account. To change the password for a username click on it below. > > JOOLZ_LEWIS > > > NEED HELP? > > If you need help, please contact our Customer Service Center at [PHONE] (for U.S. residents), [PHONE] (for residents outside the United States), or by email at [EMAIL]. We're available to help you Monday - Friday 8 a.m. to 6 p.m. ET. > > Sincerely, > Harvard Business Review Customer Service
 | 2012-01-30 00:00:00 | 12157401 | WEB - hbr.org | ALFREDO.ARAUJO | 1688468 | -- | 542 | Sign in issue (password - hbr.org) | password reset |  |  |  | Closed
 | 2012-01-30 00:00:00 | 14598442 | WEB - hbr.org | MSARCHIONI | 1688470 | -- | 542 | Sign in issue (password - hbr.org) | He doesn't remember his password. | FL | FeedBack Logged | I reset the password so he could login. | Closed
 | 2012-01-31 00:00:00 | 3026873 | WEB - hbr.org | MSARCHIONI | 1689096 | -- | 542 | Sign in issue (password - hbr.org) | She doesn't remember he password. | FL | FeedBack Logged | I reset the password and I let her know how to change it. | Closed
 | 2012-01-31 00:00:00 | 14565422 | WEB - hbr.org | ALFREDO.ARAUJO | 1689190 | -- | 542 | Sign in issue (password - hbr.org) | password reset |  |  |  | Closed
 | 2012-01-31 00:00:00 | 2360805 | WEB - hbr.org | ALFREDO.ARAUJO | 1689202 | -- | 542 | Sign in issue (password - hbr.org) | password reset |  |  |  | Closed
 | 2012-01-31 00:00:00 | 3108525 | WEB - hbr.org | ALFREDO.ARAUJO | 1689204 | -- | 542 | Sign in issue (password - hbr.org) | password reset |  |  |  | Closed
 | 2012-01-31 00:00:00 | 14380964 | WEB - hbr.org | MSARCHIONI | 1689208 | -- | 542 | Sign in issue (password - hbr.org) | I have forgotten my password to access the online HBR and my account. | FL | FeedBack Logged | I reset the password and I let him know how to login and change it. | Closed | I have forgotten my password to access the online HBR and my account. Please advise. Thanks and regards, [NAME]
 | 2012-01-18 00:00:00 | 14369711 | WEB - hbr.org | [NAME] | 1604870 | 4025-XLS-ENG | 545 | Spreadsheets not available on hbr.org | Spreadsheets not available on hbr.org | SRO | Sent Replacement Order |  | Closed
 | 2012-01-28 00:00:00 | 11190970 | WEB - hbr.org | MSARCHIONI | 1685276 | -- | 545 | Spreadsheets not available on hbr.org | I'm a business consultant, currently engaged in the extensive study of | FL | FeedBack Logged | I sent her the Excel Spreadsheet Supplement | Closed | My name is [NAME], I'm a business consultant, currently engaged in the extensive study of potential ethanol production in Brazil, including the investment and new plants construction side of it. How can I get the spreadsheet of [NAME] investment ethanol analysis<http://hbr.org/product/green-fields-investments-ethanol-analysis-spreadsh/an/KEL411-XLS-ENG?Ntt=ethanol>, which directly relates to the issue we study? I'm also an online subscriber to hbr.org, my account name is NURETDINOVA. Would appreciate your help, Thank you, [NAME] Junior Engagement Manager www.10eqs.com +[PHONE]
 | 2012-01-03 00:00:00 | 10278563 | WEB - hbr.org | TIFANY.DRINKWATER | 1510290 | -- | 100 | Z Other | needed to change email on accounts- cannot access emails anymore | FL | FeedBack Logged | reset password on account & changed email address | Closed
 | 2012-01-04 00:00:00 | 14146762 | WEB - hbr.org | TCANNON | 1515666 | 703497-PDF-ENG | 100 | Z Other | Academic customer ordered from wrong site | OLME | Order/License Entered Manually | emailed customer url for educator's site | Closed
 | 2012-01-05 00:00:00 | 14228770 | WEB - hbr.org | MSARCHIONI | 1523066 | -- | 100 | Z Other | He place an order and he was wondering how he can see the order confirmation. | FL | FeedBack Logged | I let him know how to access it under the orders section of his account on hbr.org. | Closed
 | 2012-01-05 00:00:00 | 13967296 | WEB - hbr.org | SAMUEL.MARKWELL | 1523080 | -- | 100 | Z Other | HBR customer was unable to lauch Rental Car sim (go button was inactive) |  |  |  | Closed
 | 2012-01-05 00:00:00 | 14209585 | WEB - hbr.org | MSARCHIONI | 1523272 | -- | 100 | Z Other | [NAME] placed an order and then he canceled it. Van canceled the order for him. | FL | FeedBack Logged | I let the customer know that the order was canceled before he was charged so he would not be charged for it. | Closed
 | 2012-01-06 00:00:00 | 13900344 | WEB - hbr.org | [NAME] | 1527666 | -- | 100 | Z Other | The customer didn't know how to print out their certificate of completion after completing his HMM Modules |  |  |  | Closed
 | 2012-01-06 00:00:00 | 14109539 | WEB - hbr.org | [NAME] | 1529468 | 4001HB-HTM-ENG | 100 | Z Other | Student purchased online course for individuals instead of following CP link given by prof | WA | Written Apology |  | Closed
 | 2012-01-09 00:00:00 | 14240948 | WEB - hbr.org | [NAME] | 1539066 | -- | 100 | Z Other | The customer purchased a pdf of HBR's 10 Must Reads on Leadership from us at the cost of $24.95. They then found it on Apple Ibook store for $11.99 and wanted to know why we were charging more |  |  |  | Closed
 | 2012-01-09 00:00:00 | 14265342 | WEB - hbr.org | MSARCHIONI | 1539266 | -- | 100 | Z Other | I purchased the Communicating for Results Harvard ManageMentor [NAME] | FL | FeedBack Logged | I let her know she needs to clear cache and cookies on the web browser she's using. | Closed | I purchased the Communicating for Results Harvard ManageMentor [NAME] this afternoon. I downloaded the software, left the computer unattended for a length of time and when I returned I received an error message stating the session has timed out. I have logged off and on several times and still receive the same message and am unable to access the online program that I just purchased. Can you assist please? As well as inform me how to avoid this in the future?
 | 2012-01-09 00:00:00 | 11122020 | WEB - hbr.org | TYISHA.EDWARDS | 1541272 | -- | 100 | Z Other | Another customer received the email confirmation. |  |  |  | Closed
 | 2012-01-09 00:00:00 | 11678530 | WEB - hbr.org | TYISHA.EDWARDS | 1542468 | -- | 100 | Z Other | Unable to locate simulation. |  |  |  | Closed
 | 2012-01-09 00:00:00 | 13633241 | WEB - hbr.org | TCANNON | 1543466 | M284A-PDF-ENG | 100 | Z Other | academic customer ordered from wrong site | OLME | Order/License Entered Manually | emailed educator site info to customer | Closed
 | 2012-01-09 00:00:00 | 12138442 | WEB - hbr.org | NANCY.BERNARD | 1544666 | 111069-PDF-ENG | 100 | Z Other | academic customer ordered from wrong site | RAR | Researched and Resolved | emailed customer educator site info | Closed
 | 2012-01-09 00:00:00 | 14308351 | WEB - hbr.org | MSARCHIONI | 1545668 | -- | 100 | Z Other | Christine is not sure how to place an order for a PDF. | FL | FeedBack Logged | I let her know how to place an order. | Closed
 | 2012-01-09 00:00:00 | 11362721 | WEB - hbr.org | MSARCHIONI | 1545872 | -- | 100 | Z Other | She is trying to place an order and she's not sure what website she's registered on to place an order. | FL | FeedBack Logged | I let her know what website to login to so she could place an order. | Closed
 | 2012-01-10 00:00:00 | 14202096 | WEB - hbr.org | MICHELLE.CLANCY | 1553268 | -- | 100 | Z Other | Multiple accounts and she was trying to access her purchase with teh wrong username and password. |  |  |  | Closed
 | 2012-01-10 00:00:00 | 11268113 | WEB - hbr.org | TYISHA.EDWARDS | 1553280 | -- | 100 | Z Other | Placed order for Full acess to HMM under the wrong account. |  |  |  | Closed
 | 2012-01-11 00:00:00 | 10005381 | WEB - hbr.org | SAMUEL.MARKWELL | 1562866 | -- | 100 | Z Other | Customer's assistant called to order 12 reprints |  |  |  | Closed
 | 2012-01-11 00:00:00 | 11422465 | WEB - hbr.org | [NAME] | 1563674 | -- | 100 | Z Other | The customer had to purchase their course pack as individual items because the professor didn't provide the student with the cp link |  |  |  | Closed
 | 2012-01-11 00:00:00 | 14198836 | WEB - hbr.org | SAMUEL.MARKWELL | 1563676 | -- | 100 | Z Other | customer called to ask where order was. provided tracking number |  |  |  | Closed
 | 2012-01-11 00:00:00 | 8936940 | WEB - hbr.org | [NAME] | 1563678 | -- | 100 | Z Other | The customer didn't know where to go to access her online course that she purchased |  |  |  | Closed
 | 2012-01-12 00:00:00 | 10422327 | WEB - hbr.org | [NAME] | 1572866 | -- | 100 | Z Other | purchased PDF's under this account, but subscription tied to other username, so she was confused how to access purchases and subscription | WA | Written Apology | Explained which username had which access | Closed
 | 2012-01-12 00:00:00 | 14281402 | WEB - hbr.org | [NAME] | 1573682 | 112040-PDF-ENG | 100 | Z Other | see note | CR | Credit Processed |  | Closed | After signing up to the HBS Review and ordering a copy of the file below, I was shown a page that the web session had expired. I went back to the signup page and re-entered (and thereby re-purchased) the same document a second time. Would you be kind enough to delete one of these charges from my credit card?
 | 2012-01-13 00:00:00 | 14157187 | WEB - hbr.org | JWILLS | 1579668 | -- | 100 | Z Other | Customer couldn't remove extra item from cart. | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-13 00:00:00 | 10189854 | WEB - hbr.org | [NAME] | 1582274 | 6789C-HTM-ENG | 100 | Z Other | sxee note | RAR | Researched and Resolved | [NAME] was able to expire [NAME]'s access so I force purchased Randy's access | Closed | [NAME] ([EMAIL]; DTCOBB) purchased 6789C-HTM-ENG Business Plan Development: Harvard ManageMentor [NAME] (order # 11723109). She meant to purchase it for RANDY KOMENSKI ([EMAIL]; RKOMENS). She did not understand it was an online product that someone would need to log in to access. Would it be possible to expire the access to 6789C-HTM-ENG Business Plan Development: Harvard ManageMentor [NAME] for username DTCOBB and grant access to the same module to username RKOMENS?
 | 2012-01-17 00:00:00 | 14337802 | WEB - hbr.org | CELINA.MARTIN | 1587266 | -- | 100 | Z Other | status of order - shipped yet? |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14459984 | WEB - hbr.org | SAMUEL.MARKWELL | 1596274 | -- | 100 | Z Other | Student was unable to purchase coursepack |  |  |  | Closed
 | 2012-01-18 00:00:00 | 12339164 | WEB - hbr.org | TYISHA.EDWARDS | 1603872 | -- | 100 | Z Other | Charged twice for one order. |  |  |  | Closed
 | 2012-01-18 00:00:00 | 10959336 | WEB - hbr.org | MSARCHIONI | 1604474 | -- | 100 | Z Other | The customer just placed an order but he need to change the shipping address on the order. | FL | FeedBack Logged | I was able to update the shipping address for him on the order. | Closed
 | 2012-01-18 00:00:00 | 11093709 | WEB - hbr.org | TYISHA.EDWARDS | 1608466 | -- | 100 | Z Other | Unable to place order online for more than1 hardcopy |  |  |  | Closed
 | 2012-01-19 00:00:00 | 11531653 | WEB - hbr.org | SAMUEL.MARKWELL | 1629266 | -- | 100 | Z Other | customer wrote to sya he is getting a 500 error when trying to access material. |  |  |  | Closed
 | 2012-01-20 00:00:00 | 14566642 | WEB - hbr.org | [NAME] | 1632066 | -- | 100 | Z Other | didn't understand why she had a second charge pending to her account |  |  |  | Closed
 | 2012-01-20 00:00:00 | 11531653 | WEB - hbr.org | SAMUEL.MARKWELL | 1634866 | -- | 100 | Z Other | customer repeatedly got a server error when trying to place and order |  |  |  | Closed
 | 2012-01-20 00:00:00 |  | WEB - hbr.org | SAMUEL.MARKWELL | 1637066 | -- | 100 | Z Other | Customer had difficulty with order |  |  |  | Closed
 | 2012-01-20 00:00:00 | 13304881 | WEB - hbr.org | SAMUEL.MARKWELL | 1637866 | -- | 100 | Z Other | Customer is getting a network error when trying to click through to blogs from one of our email alerts |  |  |  | Closed
 | 2012-01-23 00:00:00 | 14657817 | WEB - hbr.org | MSARCHIONI | 1653066 | -- | 100 | Z Other | He was trying to place an order using IE but the items would not stay in his cart even though he was signed in. | FL | FeedBack Logged | I had him try another web browser and he was able to process the order using [NAME]. It appears to have been an issue with the compatibility of the version of the IE browser he was using. | Closed
 | 2012-01-23 00:00:00 | 14670822 | WEB - hbr.org | MSARCHIONI | 1654066 | -- | 100 | Z Other | He was trying to place an order for an online course on hbr.org and he received an internal service error message. | FL | FeedBack Logged | My chat window froze so I called the customer and placed the order for him for the online course he was trying to purchase. | Closed | [15:29:17] Michael S: Thank you for contacting Harvard Business Publishing. [15:29:37] [NAME]: Hi [15:29:40] Michael S: How may I assist you with you question regarding the Financial Accounting online course [15:29:54] [NAME]: I'm having issues checking out [15:30:08] [NAME]: I got an error message after I have already entered my credit card information [15:32:29] [NAME]: Anyone there? [15:35:32] [NAME]: Hello? [15:36:39] [NAME] has left the session. [15:36:39] Additional comments will be added to the log, but will not be seen by the customer.
 | 2012-01-23 00:00:00 | 14049337 | WEB - hbr.org | TIFANY.DRINKWATER | 1656070 | -- | 100 | Z Other | not asking for shipping address- wanted to know why. | FL | FeedBack Logged | explained pdf version will not be shipped, does not ask for shipping info. if wants it shipped, pick sbc version | Closed
 | 2012-01-23 00:00:00 | 14108987 | WEB - hbr.org | MSARCHIONI | 1656076 | -- | 100 | Z Other | I have just failed an exam in the middle of your IT for Management self-paced learning program. Is it possible to resist these interim exams, or can you let me know how they count towards the final course exam? | FL | FeedBack Logged | I let him know I could reset the quiz if he would like to take it again. He's taking it on the HBR.org website. | Closed | Hi, I have just failed an exam in the middle of your IT for Management self-paced learning program. Is it possible to resist these interim exams, or can you let me know how they count towards the final course exam? [NAME] from my phone.
 | 2012-01-24 00:00:00 | 14658520 | WEB - hbr.org | SAMUEL.MARKWELL | 1656866 | -- | 100 | Z Other | Customer wrote to say she's having problems accessing purchased HMM module, may not know it is in "online courses" |  |  |  | Closed
 | 2012-01-24 00:00:00 | 2408693 | WEB - hbr.org | MSARCHIONI | 1657266 | -- | 100 | Z Other | Further to my situation below about the answers document being very slow to navigate. I was able to select the printable version, select all, copy, and paste the whole thing into | FL | FeedBack Logged | I let him know how to print out the Pretest instead of copy / pasting it into Word. | Closed | Hi, Further to my situation below about the answers document being very slow to navigate. I was able to select the printable version, select all, copy, and paste the whole thing into Word. The Word version of it is quite workable. Thanks! [NAME]
 | 2012-01-24 00:00:00 | 11322744 | WEB - hbr.org | MSARCHIONI | 1659866 | -- | 100 | Z Other | She just placed an order and she needed to change the shipping address. | FL | FeedBack Logged | I was able to change the shipping address for her. | Closed
 | 2012-01-24 00:00:00 | 11099064 | WEB - hbr.org | [NAME] | 1661672 | 6789Z1-HTM-ENG | 100 | Z Other | Bad website allowed customer to purchase quantity of 8 skillpacks under a single log in. bad website | RAR | Researched and Resolved | making org account and creating lead so she gets set up correctly. | Closed
 | 2012-01-24 00:00:00 | 2408693 | WEB - hbr.org | MSARCHIONI | 1663466 | -- | 100 | Z Other | I'm just working through the Pretest for the Excel Modelling course. | FL | FeedBack Logged | I sent the request to Higher Ed Products and they confirmed it was a typo in question 11. [NAME] confirmed the typo and had it fixed on the HBS platform. | Closed | Hi, I'm just working through the Pretest for the Excel Modelling course. I thought I knew a thing or two about Excel, but this is pushing me. I'm looking forward to the course! However, I'm not sure if this is really a fair question: Taking the answer from question 12 when I'm only on question 11? [cid:image001.jpg@01CCD762.F2078E10]<mailto:[cid:image001.jpg@01CCD762.F2078E10]> I'll assume that the 12 refers to question 10 and move on. But I'd suggest reviewing this question in case this is a typo. Have a good day and thanks for the great content on the entire HBR site! [NAME]
 | 2012-01-24 00:00:00 | 14661064 | WEB - hbr.org | SAMUEL.MARKWELL | 1671066 | -- | 100 | Z Other | applied $5.74 credit to order for first order 20% discount |  |  |  | Closed
 | 2012-01-24 00:00:00 | 14064388 | WEB - hbr.org | SAMUEL.MARKWELL | 1671866 | -- | 100 | Z Other | customer was unaware subscription didn't give access to newlsetter articles |  |  |  | Closed
 | 2012-01-25 00:00:00 | 3159806 | WEB - hbr.org | TYISHA.EDWARDS | 1674478 | -- | 100 | Z Other | EDU Prem access trying to place order on HBD. |  |  |  | Closed
 | 2012-01-25 00:00:00 | 11797011 | WEB - hbr.org | JWILLS | 1674868 | -- | 100 | Z Other | Same order went through twice, not sure if customer attempted it twice - 11795498 | CR | Credit Processed |  | Open
 | 2012-01-25 00:00:00 | 14211468 | WEB - hbr.org | TYISHA.EDWARDS | 1676870 | -- | 100 | Z Other | Unable to change format from HC B&W to PDF. Customer was credited for shipping charges. |  |  |  | Closed
 | 2012-01-25 00:00:00 | 10129614 | WEB - hbr.org | [NAME] | 1676872 | R1105C-PDF-ENG | 100 | Z Other | trying to check out and got Page Not Found error screen | OLME | Order/License Entered Manually | notified through chat so I placed order for him | Closed
 | 2012-01-25 00:00:00 | 11213154 | WEB - hbr.org | SAMUEL.MARKWELL | 1680666 | -- | 100 | Z Other | customer placed order online but saw after it would go to wrong address - cancelled and re-booked order |  |  |  | Closed
 | 2012-01-26 00:00:00 | 2389495 | WEB - hbr.org | JWILLS | 1682690 | -- | 100 | Z Other | Customer says he updated quantity to 20 and it set it to 21. | FL | FeedBack Logged |  | Closed
 | 2012-01-26 00:00:00 | 2193555 | WEB - hbr.org | SEAN.OHARA | 1682870 | -- | 100 | Z Other | Error during ordering process, ordered item twice | FL | FeedBack Logged |  | Closed
 | 2012-01-26 00:00:00 | 14779688 | WEB - hbr.org | [NAME] | 1682908 | 6789Z2-HTM-ENG | 100 | Z Other | FAIL! website allowed 1 log in to purchase multiples of HMM which of course is 1 per log in | RAR | Researched and Resolved | Asking for name and email and modules people need and creating new accounts. | Closed
 | 2012-01-26 00:00:00 | 14697822 | WEB - hbr.org | [NAME] | 1682940 | -- | 100 | Z Other | The server encountered an internal error and was unable to complete your request. Error code 500. | WA | Written Apology | trouble shooted browser | Closed
 | 2012-01-26 00:00:00 | 14784069 | WEB - hbr.org | [NAME] | 1683266 | 1885-PBK-ENG | 100 | Z Other | accidentally ordered wrong item; told me through chat and I was able to grab it and cancel order. | FL | FeedBack Logged |  | Closed
 | 2012-01-27 00:00:00 | 14790452 | WEB - hbr.org | [NAME] | 1684466 | 6789Z2-HTM-ENG | 100 | Z Other | 11811609 = order that purchased multiple quantity of HMM modules so I'm creating accounts for each of the individuals | FL | FeedBack Logged |  | Closed
 | 2012-01-27 00:00:00 | 14790609 | WEB - hbr.org | [NAME] | 1684666 | 6789Z2-HTM-ENG | 100 | Z Other | 11811609 = order that purchased multiple quantity of HMM modules so I'm creating accounts for each of the individuals | FL | FeedBack Logged |  | Closed
 | 2012-01-27 00:00:00 | 14790687 | WEB - hbr.org | [NAME] | 1684866 | 6789Z2-HTM-ENG | 100 | Z Other | 11811609 = order that purchased multiple quantity of HMM modules so I'm creating accounts for each of the individuals | FL | FeedBack Logged |  | Closed
 | 2012-01-27 00:00:00 | 14790695 | WEB - hbr.org | [NAME] | 1685066 | 6789Z5-HTM-ENG | 100 | Z Other | 11811609 = order that purchased multiple quantity of HMM modules so I'm creating accounts for each of the individuals | FL | FeedBack Logged |  | Closed
 | 2012-01-27 00:00:00 | 14790915 | WEB - hbr.org | [NAME] | 1685070 | 6789Z5-HTM-ENG | 100 | Z Other | 11811609 = order that purchased multiple quantity of HMM modules so I'm creating accounts for each of the individuals | FL | FeedBack Logged |  | Closed
 | 2012-01-27 00:00:00 | 14790956 | WEB - hbr.org | [NAME] | 1685072 | 6789Z5-HTM-ENG | 100 | Z Other | 11811609 = order that purchased multiple quantity of HMM modules so I'm creating accounts for each of the individuals | FL | FeedBack Logged |  | Closed
 | 2012-01-27 00:00:00 | 11823166 | WEB - hbr.org | TCANNON | 1685074 | 809105-HCB-ENG | 100 | Z Other | Academic customer ordered at wrong site for MBA course | RAR | Researched and Resolved | emailed educator site info | Closed
 | 2012-01-27 00:00:00 | 14791052 | WEB - hbr.org | [NAME] | 1685086 | 6789Z1-HTM-ENG | 100 | Z Other | website allowed customer to purchase quantity of 8 skillpacks under a single log in so I'm creating accounts for each individual | FL | FeedBack Logged |  | Closed
 | 2012-01-27 00:00:00 | 14791063 | WEB - hbr.org | [NAME] | 1685090 | 6789Z1-HTM-ENG | 100 | Z Other | website allowed customer to purchase quantity of 8 skillpacks under a single log in so I'm creating accounts for each individual | FL | FeedBack Logged |  | Closed
 | 2012-01-27 00:00:00 | 14791109 | WEB - hbr.org | [NAME] | 1685096 | 6789Z1-HTM-ENG | 100 | Z Other | website allowed customer to purchase quantity of 8 skillpacks under a single log in so I'm creating accounts for each individual | FL | FeedBack Logged |  | Closed
 | 2012-01-27 00:00:00 | 14791164 | WEB - hbr.org | [NAME] | 1685100 | 6789Z1-HTM-ENG | 100 | Z Other | website allowed customer to purchase quantity of 8 skillpacks under a single log in so I'm creating accounts for each individual | FL | FeedBack Logged |  | Closed
 | 2012-01-27 00:00:00 | 14791183 | WEB - hbr.org | [NAME] | 1685104 | 6789Z1-HTM-ENG | 100 | Z Other | website allowed customer to purchase quantity of 8 skillpacks under a single log in so I'm creating accounts for each individual | FL | FeedBack Logged |  | Closed
 | 2012-01-27 00:00:00 | 14791199 | WEB - hbr.org | [NAME] | 1685110 | 6789Z1-HTM-ENG | 100 | Z Other | website allowed customer to purchase quantity of 8 skillpacks under a single log in so I'm creating accounts for each individual | FL | FeedBack Logged |  | Closed
 | 2012-01-27 00:00:00 | 2033447 | WEB - hbr.org | SAMUEL.MARKWELL | 1685132 | -- | 100 | Z Other | a customer purchsed two full access HMM suites in one account. One was menat for this one. Added it to account. |  |  |  | Closed
 | 2012-01-27 00:00:00 |  | WEB - hbr.org | [NAME] | 1685134 | -- | 100 | Z Other | [EMAIL] | FL | FeedBack Logged |  | Closed | From: [EMAIL] [NAME]: Jan 25, 2012 7:32:28 PM Subject: Annoying popup on mobile device I f you try to access HBR articles from mobile device (iphone) the website throws a popup asking to signing or register right in the middle of the article. You cannot move the article and it is stuck o ur screen and u cannot do anything. It is ridiculously annoying and makes for an horrible experience. Please access ur website on an iphone and see. Best Regards, [NAME]
 | 2012-01-27 00:00:00 | 14730962 | WEB - hbr.org | SAMUEL.MARKWELL | 1685172 | -- | 100 | Z Other | customer said he was getting a product not found error when trying to download purchased case. |  |  |  | Closed
 | 2012-01-27 00:00:00 | 14772801 | WEB - hbr.org | JWILLS | 1685234 | -- | 100 | Z Other | Customer wanted to receive this overnight delivery on Saturday -- checked with UPS and there was no way to change the shipment that had already gone out. | FL | FeedBack Logged | Case is paper only -- offered fax option. | Closed
 | 2012-01-30 00:00:00 | 13912836 | WEB - hbr.org | JWILLS | 1686886 | -- | 100 | Z Other | Customer claims he didn't place this order. | CR | Credit Processed |  | Closed
 | 2012-01-30 00:00:00 | 1485790 | WEB - hbr.org | MSARCHIONI | 1686890 | -- | 100 | Z Other | The customer is wondering if he can purchase the January issue of the HBR magazine through the website. | FL | FeedBack Logged | I let him know he could and I provided him with the product number. | Closed
 | 2012-01-30 00:00:00 | 13846122 | WEB - hbr.org | TCANNON | 1687518 | 309007-PDF-ENG | 100 | Z Other | academic customer ordered from wrong site | OLME | Order/License Entered Manually | switched pricing and emailed customer educator site info | Closed
 | 2012-01-30 00:00:00 | 10391310 | WEB - hbr.org | MSARCHIONI | 1687524 | -- | 100 | Z Other | She is ordering a pdf but she needs to make copies of the articles to distribute to colleagues. | FL | FeedBack Logged | I let her know how to order the PDF and copyright permisssions. | Closed
 | 2012-01-31 00:00:00 | 13148514 | WEB - hbr.org | MSARCHIONI | 1689082 | -- | 100 | Z Other | My name is [NAME] and I recently purchased the online "Spreadsheet | FL | FeedBack Logged | I let him know he needs to login to hbr.org to access the SM course. | Closed | Hi, My name is [NAME] and I recently purchased the online "Spreadsheet Modeling" course. I have been using the course for a day, but now I no longer have access to it. My confirmation # is 11816301. I would really like to resolve this problem as soon as possible. Thank you, [NAME]
 | 2012-01-31 00:00:00 | 14120346 | WEB - hbr.org | TYISHA.EDWARDS | 1689154 | 8407BN-BUN-ENG | 100 | Z Other | Disappointed with material. |  |  |  | Closed
 | 2012-01-31 00:00:00 | 2681642 | WEB - hbr.org | [NAME] | 1689178 | 804138-PDF-ENG | 100 | Z Other | item out for revision and he wants to know when it willr eturn | FL | FeedBack Logged | Emailed Higher Ed Ops for date | Closed
 | 2012-01-09 00:00:00 | 10069542 | WEB - hbr.org HBR | CELINA.MARTIN | 1540870 | -- | 502 | Print subscriber thought they had online access | Print subscriber thought they had online access |  |  |  | Closed
 | 2012-01-09 00:00:00 | 14279282 | WEB - hbr.org HBR | MICHELLE.CLANCY | 1544268 | -- | 502 | Print subscriber thought they had online access | Thought they could access magazine online. |  |  |  | Closed
 | 2012-01-12 00:00:00 | 11312688 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1575466 | -- | 502 | Print subscriber thought they had online access | Print subscriber thought they had online access |  |  |  | Closed
 | 2012-01-24 00:00:00 |  | WEB - hbr.org HBR | [NAME] | 1668866 | -- | 502 | Print subscriber thought they had online access | The customer was VERY ANGRY she didn't have online access with her print subscription and doesn't understand why we charge twice for the same content |  |  |  | Closed
 | 2012-01-30 00:00:00 | 14812325 | WEB - hbr.org HBR | SAMUEL.MARKWELL | 1687488 | -- | 502 | Print subscriber thought they had online access | print subscriber assumed he had online access |  |  |  | Closed
 | 2012-01-31 00:00:00 | 14822419 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1689300 | -- | 502 | Print subscriber thought they had online access | trying to activate online sub- getting sub id invalid | FL | FeedBack Logged | explained have print & digital- does not include online- explained will need to get zinio app for digital version | Closed
 | 2012-01-03 00:00:00 | 10496124 | WEB - hbr.org HBR | [NAME] | 1506466 | -- | 540 | Sign in issue (sub ID invalid) | The customer was extremely frustrated trying to activate their online subscription |  |  |  | Closed
 | 2012-01-03 00:00:00 | 10104682 | WEB - hbr.org HBR | MSARCHIONI | 1506470 | -- | 540 | Sign in issue (sub ID invalid) | [NAME] is having a problem trying to acces his HBR sub. He was attempting to activate his HBR sub after renewing it. | FL | FeedBack Logged | I had to have the reinstate record sent so he could login to his existing account to access his HBR sub. I sent him an email letting him know he can now login to access it. | Closed
 | 2012-01-03 00:00:00 |  | WEB - hbr.org HBR | SEAN.OHARA | 1506472 | -- | 540 | Sign in issue (sub ID invalid) | Record for 30543982 not sent to [NAME] | FL | FeedBack Logged |  | Closed
 | 2012-01-03 00:00:00 | 14091340 | WEB - hbr.org HBR | SEAN.OHARA | 1506874 | -- | 540 | Sign in issue (sub ID invalid) | Subscriber trying to activate already-active subscription | FL | FeedBack Logged |  | Closed
 | 2012-01-03 00:00:00 | 14205730 | WEB - hbr.org HBR | [NAME] | 1507066 | -- | 540 | Sign in issue (sub ID invalid) | The customer couldn't activate their online subscription |  |  |  | Closed
 | 2012-01-03 00:00:00 | 10422327 | WEB - hbr.org HBR | SEAN.OHARA | 1507266 | -- | 540 | Sign in issue (sub ID invalid) | Trying to activate already-activated but now lapsed subscription, reinstate not sent to [NAME] | FL | FeedBack Logged |  | Closed
 | 2012-01-03 00:00:00 | 13920409 | WEB - hbr.org HBR | MSARCHIONI | 1507666 | -- | 540 | Sign in issue (sub ID invalid) | The customer is not able to activate his HBr sub online. | FL | FeedBack Logged | I had to have the record sent so he can activate it. | Closed
 | 2012-01-03 00:00:00 | 10508915 | WEB - hbr.org HBR | SEAN.OHARA | 1507866 | -- | 540 | Sign in issue (sub ID invalid) | Susbcription already-activated and lapsed, reinstate not sent to [NAME] | FL | FeedBack Logged |  | Closed
 | 2012-01-03 00:00:00 | 14200565 | WEB - hbr.org HBR | [NAME] | 1508268 | -- | 540 | Sign in issue (sub ID invalid) | Sign in issue (sub ID invalid) | FL | FeedBack Logged | reinstate worked | Closed
 | 2012-01-03 00:00:00 | 14204773 | WEB - hbr.org HBR | [NAME] | 1508270 | -- | 540 | Sign in issue (sub ID invalid) | Sign in issue (sub ID invalid) | FL | FeedBack Logged | reinstate worked | Closed
 | 2012-01-03 00:00:00 | 14113659 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1508272 | -- | 540 | Sign in issue (sub ID invalid) | Sign in issue (sub ID invalid) |  |  |  | Closed
 | 2012-01-03 00:00:00 | 14208502 | WEB - hbr.org HBR | [NAME] | 1508276 | -- | 540 | Sign in issue (sub ID invalid) | Sign in issue (sub ID invalid) | FL | FeedBack Logged | reinstate worked | Closed
 | 2012-01-03 00:00:00 | 10520592 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1508466 | -- | 540 | Sign in issue (sub ID invalid) | Sign in issue (sub ID invalid) |  |  |  | Closed
 | 2012-01-03 00:00:00 | 14203343 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1508468 | -- | 540 | Sign in issue (sub ID invalid) | getting sub id invalid when trying to activate | FL | FeedBack Logged | looks like record was just sent today- sub trying to activate on 1st- successfully activated sub for user | Closed
 | 2012-01-03 00:00:00 | 14087504 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1508472 | -- | 540 | Sign in issue (sub ID invalid) | Sign in issue (sub ID invalid) |  |  |  | Closed
 | 2012-01-03 00:00:00 | 14203961 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1508666 | -- | 540 | Sign in issue (sub ID invalid) | getting sub id invalid message | FL | FeedBack Logged | record was just sent today- sub was trying to activate prior to today- informed we have record now & can activate now | Closed
 | 2012-01-03 00:00:00 |  | WEB - hbr.org HBR | SEAN.OHARA | 1508870 | -- | 540 | Sign in issue (sub ID invalid) | Reinstate for 256034969 not sent to [NAME] | FL | FeedBack Logged |  | Closed
 | 2012-01-03 00:00:00 | 14206270 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1509266 | -- | 540 | Sign in issue (sub ID invalid) | trying to activate- getting sub id invalid | FL | FeedBack Logged | record was not in database until now | Closed
 | 2012-01-03 00:00:00 | 14191645 | WEB - hbr.org HBR | SAMUEL.MARKWELL | 1509274 | -- | 540 | Sign in issue (sub ID invalid) | Subscriber was trying to activate a subscription that is already active |  |  |  | Closed
 | 2012-01-03 00:00:00 | 10065135 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1509466 | -- | 540 | Sign in issue (sub ID invalid) | Sign in issue |  |  |  | Closed
 | 2012-01-03 00:00:00 | 11359063 | WEB - hbr.org HBR | SAMUEL.MARKWELL | 1509878 | -- | 540 | Sign in issue (sub ID invalid) | Subscriber received invalid error for a new subscription. |  |  |  | Closed
 | 2012-01-03 00:00:00 | 11183916 | WEB - hbr.org HBR | MSARCHIONI | 1509880 | -- | 540 | Sign in issue (sub ID invalid) | He was trying to activate his HBR sub online. | FL | FeedBack Logged | I let him know it's already activated all he needs to do is login. He was then able to login and read HBR articles online. | Closed
 | 2012-01-03 00:00:00 | 11089146 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1510078 | -- | 540 | Sign in issue (sub ID invalid) | getting sub id invalid when trying to activate | FL | FeedBack Logged | was using print sub #, but sub was already activated. explained just login | Closed
 | 2012-01-03 00:00:00 | 14191877 | WEB - hbr.org HBR | SEAN.OHARA | 1510270 | -- | 540 | Sign in issue (sub ID invalid) | Subscriber trying to activate already-active subscription, was sent e-mail telling him to activate. | FL | FeedBack Logged |  | Closed
 | 2012-01-03 00:00:00 | 14205863 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1510666 | -- | 540 | Sign in issue (sub ID invalid) | Sign in issue (sub ID invalid) |  |  |  | Closed
 | 2012-01-04 00:00:00 | 10430177 | WEB - hbr.org HBR | MSARCHIONI | 1511266 | -- | 540 | Sign in issue (sub ID invalid) | He was trying to activate his HBR sub online. | FL | FeedBack Logged | I had to have the record sent so he could register. I sent him an email letting him know he can now activate his HBR sub. | Closed
 | 2012-01-04 00:00:00 | 14209424 | WEB - hbr.org HBR | MSARCHIONI | 1511466 | -- | 540 | Sign in issue (sub ID invalid) | He was trying to activate his HBR sub online. | FL | FeedBack Logged | I had to have the record sent. I sent him an email letting him know he can now activate his HBR sub online. | Closed
 | 2012-01-04 00:00:00 |  | WEB - hbr.org HBR | [NAME] | 1512266 | -- | 540 | Sign in issue (sub ID invalid) | The international customer could not activate their online subscription due to the glitch |  |  |  | Closed
 | 2012-01-04 00:00:00 | 14205578 | WEB - hbr.org HBR | VMORRILL | 1512500 | -- | 540 | Sign in issue (sub ID invalid) | Kept getting "invalid ID" message for some reason, although he hadn't yet registered | FL | FeedBack Logged | manually registered him at website | Open
 | 2012-01-04 00:00:00 | 12456363 | WEB - hbr.org HBR | [NAME] | 1512502 | -- | 540 | Sign in issue (sub ID invalid) | Sign in issue (sub ID invalid) | FL | FeedBack Logged | reinstate worked | Closed
 | 2012-01-04 00:00:00 | 10118185 | WEB - hbr.org HBR | MSARCHIONI | 1512506 | -- | 540 | Sign in issue (sub ID invalid) | [NAME] is not able to activate his HBR sub online. | FL | FeedBack Logged | He was using 11 digits of the account number instead of the first 9 once he used the first 9 he was able to successfully register. | Closed
 | 2012-01-04 00:00:00 | 14220746 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1515466 | -- | 540 | Sign in issue (sub ID invalid) | Sign in issue (sub ID invalid) |  |  |  | Closed
 | 2012-01-05 00:00:00 | 14220746 | WEB - hbr.org HBR | [NAME] | 1517666 | -- | 540 | Sign in issue (sub ID invalid) | The customer can not activate their online subscription |  |  |  | Closed
 | 2012-01-05 00:00:00 | 14205540 | WEB - hbr.org HBR | [NAME] | 1517866 | -- | 540 | Sign in issue (sub ID invalid) | The customer could not activate their online subscription |  |  |  | Closed
 | 2012-01-05 00:00:00 | 10379216 | WEB - hbr.org HBR | SEAN.OHARA | 1519468 | -- | 540 | Sign in issue (sub ID invalid) | Trying to activate already-active lapsed subscription, reinstate not sent to [NAME] | FL | FeedBack Logged |  | Closed
 | 2012-01-05 00:00:00 | 10586512 | WEB - hbr.org HBR | [NAME] | 1519470 | -- | 540 | Sign in issue (sub ID invalid) | This international customer could not renew his subscription until Monday when the systems were fixed. He was frustrated |  |  |  | Closed
 | 2012-01-05 00:00:00 | 10450748 | WEB - hbr.org HBR | MSARCHIONI | 1519866 | -- | 540 | Sign in issue (sub ID invalid) | He was trying to activate his HBR sub online. | FL | FeedBack Logged | I let him know his HBR sub is already active all he needs to do is login. I also let him know how to navigate on the website. | Closed
 | 2012-01-05 00:00:00 |  | WEB - hbr.org HBR | SEAN.OHARA | 1521666 | -- | 540 | Sign in issue (sub ID invalid) | Record for 287516844 not sent to [NAME] | FL | FeedBack Logged |  | Closed
 | 2012-01-05 00:00:00 | 14015205 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1522666 | -- | 540 | Sign in issue (sub ID invalid) | Sign in issue (sub ID invalid) |  |  |  | Closed
 | 2012-01-05 00:00:00 | 13369433 | WEB - hbr.org HBR | MSARCHIONI | 1523268 | -- | 540 | Sign in issue (sub ID invalid) | She is trying to activate her HBR online sub. | FL | FeedBack Logged | I let her know her HBR sub is already activated all she needs to do is login. | Closed
 | 2012-01-05 00:00:00 | 10157180 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1524866 | -- | 540 | Sign in issue (sub ID invalid) | trying to activate- getting sub id invalid | RAR | Researched and Resolved | subscription already activated- explained just login | Closed
 | 2012-01-06 00:00:00 | 9803290 | WEB - hbr.org HBR | [NAME] | 1526066 | -- | 540 | Sign in issue (sub ID invalid) | The customer could not activate her online subscription |  |  |  | Closed
 | 2012-01-06 00:00:00 |  | WEB - hbr.org HBR | [NAME] | 1526266 | -- | 540 | Sign in issue (sub ID invalid) | The customer could not activate their online subscription |  |  |  | Closed
 | 2012-01-06 00:00:00 | 2977349 | WEB - hbr.org HBR | [NAME] | 1532266 | -- | 540 | Sign in issue (sub ID invalid) | Sign in issue (sub ID invalid) | RAR | Researched and Resolved | reinstate worked | Closed
 | 2012-01-06 00:00:00 | 10137169 | WEB - hbr.org HBR | MSARCHIONI | 1534666 | -- | 540 | Sign in issue (sub ID invalid) | She is trying to activate her online subscription. | FL | FeedBack Logged | I let her know her HBR sub is already activated all she needs to do is login. | Closed
 | 2012-01-06 00:00:00 | 11394083 | WEB - hbr.org HBR | VMORRILL | 1535266 | -- | 540 | Sign in issue (sub ID invalid) | He had renewed his premium sub, but it was marked to not be effective until March 1 | FL | FeedBack Logged | gave him the special temp login (HBRJAN, 12345) | Closed
 | 2012-01-06 00:00:00 | 14209595 | WEB - hbr.org HBR | SEAN.OHARA | 1537066 | -- | 540 | Sign in issue (sub ID invalid) | Record for 199210960 not sent to [NAME] | FL | FeedBack Logged |  | Closed
 | 2012-01-06 00:00:00 | 14264050 | WEB - hbr.org HBR | [NAME] | 1537468 | -- | 540 | Sign in issue (sub ID invalid) | Sign in issue (sub ID invalid) | FL | FeedBack Logged | reinstate worked | Closed
 | 2012-01-06 00:00:00 | 14155742 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1537666 | -- | 540 | Sign in issue (sub ID invalid) | trying to activate- getting sub id invalid | RAR | Researched and Resolved | account already activated | Closed
 | 2012-01-09 00:00:00 |  | WEB - hbr.org HBR | SEAN.OHARA | 1540266 | -- | 540 | Sign in issue (sub ID invalid) | Record for 317592118 not sent to [NAME] | FL | FeedBack Logged |  | Closed
 | 2012-01-09 00:00:00 | 10162490 | WEB - hbr.org HBR | MSARCHIONI | 1544066 | -- | 540 | Sign in issue (sub ID invalid) | I tried your solution yesterday and today : still the same answer | FL | FeedBack Logged | I had to request the reinstate record so the HBR online subscriber could login to his existing account which was initially activated already but since he renew the reinstate record had to be sent. | Closed | Thank you for contacting HARVARD BUSINESS REVIEW Customer Service. Account Number: 283305803 Subscriber's Name: PIERRE LABERGE We are sorry to learn of the difficulties you are currently experiencing with the registration process for HBR Online. We are writing to confirm that we have forwarded your query to the HBR Online Web Team for further investigation and they will contact you upon receipt of the necessary resolution. Should you wish to contact them directly in the meantime please do not hesitate to call [PHONE] for further information. Please accept our apologies for the inconvenience caused. Kind regards, HBR Online Customer Service We appreciate this opportunity to be of service. HARVARD BUSINESS REVIEW Customer Service [EMAIL] (mailto:[EMAIL]) --- Original Message --- From: [NAME] <[EMAIL]> Received: 1/6/12 1:39:18 PM EST To: Lisha D <[EMAIL]> Subject: RE: Problem Hi, I tried your solution yesterday and today : still the same answer Subscriber ID is invalid. Please check to make sure it was entered correctly. Sorry but we have to find something else. [NAME] et Centre des propositions Fujitsu Bureau de Québec, 2000 boulevard Lebourgneuf, bureau 300 Québec (Québec) G2K 0B8 [PHONE] poste 7068 [EMAIL] (mailto:[EMAIL])
 | 2012-01-09 00:00:00 | 10064514 | WEB - hbr.org HBR | SEAN.OHARA | 1545868 | -- | 540 | Sign in issue (sub ID invalid) | Trying to activate already-active subscription | FL | FeedBack Logged |  | Closed
 | 2012-01-09 00:00:00 | 14206201 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1546466 | -- | 540 | Sign in issue (sub ID invalid) | trying to activate- getting sub id invalid | FL | FeedBack Logged | record not in squirrel- gave temp login | Closed
 | 2012-01-09 00:00:00 | 14309386 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1547066 | -- | 540 | Sign in issue (sub ID invalid) | trying to activate- getting sub id invalid | FL | FeedBack Logged | record not in squirrel- gave temp login | Closed
 | 2012-01-09 00:00:00 | 14309419 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1547466 | -- | 540 | Sign in issue (sub ID invalid) | trying to activate account- getting sub id invalid | FL | FeedBack Logged | record not in squirrel - gave temp login | Closed
 | 2012-01-09 00:00:00 | 14309418 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1547866 | -- | 540 | Sign in issue (sub ID invalid) | getting sub id invalid | FL | FeedBack Logged | explained sub already activated- just needs to sign in | Closed
 | 2012-01-10 00:00:00 | 10177461 | WEB - hbr.org HBR | SEAN.OHARA | 1550266 | -- | 540 | Sign in issue (sub ID invalid) | Subscription already activated, but reinstate not sent to [NAME] | FL | FeedBack Logged |  | Closed
 | 2012-01-10 00:00:00 | 11635513 | WEB - hbr.org HBR | SEAN.OHARA | 1551066 | -- | 540 | Sign in issue (sub ID invalid) | Trying to activate already-active subscription | FL | FeedBack Logged |  | Closed
 | 2012-01-10 00:00:00 | 11732755 | WEB - hbr.org HBR | [NAME] | 1551468 | -- | 540 | Sign in issue (sub ID invalid) | The customer could not activate their online subscription |  |  |  | Closed
 | 2012-01-10 00:00:00 | 11326859 | WEB - hbr.org HBR | MSARCHIONI | 1551866 | -- | 540 | Sign in issue (sub ID invalid) | He's an HBR subscriber who's trying to activate his HBR sub online but he's receiving an invalid sub id message. | FL | FeedBack Logged | Intl. subs are being migrated at this time so no Intl. can activate their online subs because the records are still being updated and we haven't received them yet. I provided him with the temp login. | Closed
 | 2012-01-10 00:00:00 | 13947386 | WEB - hbr.org HBR | MSARCHIONI | 1552066 | -- | 540 | Sign in issue (sub ID invalid) | She is trying to activate her HBR online sub. | FL | FeedBack Logged | I let her know it's already activated all she needs to do is login to access it. | Closed
 | 2012-01-10 00:00:00 | 13496876 | WEB - hbr.org HBR | MSARCHIONI | 1552874 | -- | 540 | Sign in issue (sub ID invalid) | He's trying to register to access his HBR sub online. | FL | FeedBack Logged | The record was missing in [NAME]. I requested the record and and now it shows in [NAME]. I let him know he can now activate his HBR sub. | Closed
 | 2012-01-10 00:00:00 | 10105462 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1552876 | -- | 540 | Sign in issue (sub ID invalid) | trying to activate- getting sub id invalid | FL | FeedBack Logged | sub already activated- explained just login | Closed
 | 2012-01-10 00:00:00 | 14307040 | WEB - hbr.org HBR | MSARCHIONI | 1552878 | -- | 540 | Sign in issue (sub ID invalid) | She is trying to activate her HBR online sub. | FL | FeedBack Logged | I provided her with the temp login since the migration for Intl subscribers is not complete and we have no records in [NAME] yet. | Closed
 | 2012-01-10 00:00:00 | 14318016 | WEB - hbr.org HBR | [NAME] | 1553466 | -- | 540 | Sign in issue (sub ID invalid) | Thought needed to activate online sub, but it was already activated so they got this error message of sub ID invalid | VA | Verbal Apology | Walked them through signing in | Closed
 | 2012-01-10 00:00:00 | 11135065 | WEB - hbr.org HBR | SAMUEL.MARKWELL | 1553672 | -- | 540 | Sign in issue (sub ID invalid) | [NAME] was forwarded by tampa for getting invalid error.Account was already active. |  |  |  | Closed
 | 2012-01-10 00:00:00 | 14061435 | WEB - hbr.org HBR | SEAN.OHARA | 1554072 | -- | 540 | Sign in issue (sub ID invalid) | Trying to activate already-active subscription | FL | FeedBack Logged |  | Closed
 | 2012-01-10 00:00:00 | 14318226 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1554488 | -- | 540 | Sign in issue (sub ID invalid) | Reinstate - Squirrel record/reinstate failure |  |  |  | Closed
 | 2012-01-10 00:00:00 | 10206251 | WEB - hbr.org HBR | MSARCHIONI | 1555066 | -- | 540 | Sign in issue (sub ID invalid) | I subscribed to the online version of HBR last night and received the email below this morning. When I go to activate my subscription it says that the ID | FL | FeedBack Logged | I let her know her HBR sub is already all she needs to do is login to access it. | Closed | We are sorry to learn of the difficulties you are currently experiencing with the registration process for HBR Online. We are writing to confirm that we have forwarded your query to the HBR Online Web Team for further investigation and they will contact you upon receipt of the necessary resolution. Should you wish to contact them directly in the meantime please do not hesitate to call [PHONE] for further information. Please accept our apologies for the inconvenience caused. Kind regards, HBR Online Customer Service We appreciate this opportunity to be of service. Harvard Business Review Online Customer Service [EMAIL] (mailto:[EMAIL]) --- Original Message --- From: [NAME] <[EMAIL]> Received: 1/7/12 9:47:52 AM EST To: "[EMAIL]" <[EMAIL]> CC:Me <[EMAIL]> Subject: [NAME] morning, I subscribed to the online version of HBR last night and received the email below this morning. When I go to activate my subscription it says that the ID is invalid. I did have a previous subscription which I tried to reactivate but as it was linked to a different email address I thought perhaps this was why it didnt work. So I tried to do a whole new activation. But in both cases it said the ID was invalid. Can you please assist? I need this access for my MBA course which has already started!! Many thanks [NAME]
 | 2012-01-10 00:00:00 | 12786284 | WEB - hbr.org HBR | MSARCHIONI | 1555266 | -- | 540 | Sign in issue (sub ID invalid) | She is trying to activate an HBR online sub. | FL | FeedBack Logged | I provided her with the temp login because Intl HBR online subscribers are unable to register at this time. | Closed
 | 2012-01-10 00:00:00 | 14320903 | WEB - hbr.org HBR | [NAME] | 1555668 | -- | 540 | Sign in issue (sub ID invalid) | Sign in issue (sub ID invalid) | FL | FeedBack Logged | reinstate worked | Closed
 | 2012-01-10 00:00:00 |  | WEB - hbr.org HBR | [NAME] | 1555868 | -- | 540 | Sign in issue (sub ID invalid) | The customer didn't understand why we would take his money but not allow him to view his subscription, and no one contatcted him to tell him there was a problem? |  |  |  | Closed
 | 2012-01-11 00:00:00 | 14323282 | WEB - hbr.org HBR | [NAME] | 1560668 | -- | 540 | Sign in issue (sub ID invalid) | Sign in issue (sub ID invalid) | FL | FeedBack Logged | resinstate worked | Closed
 | 2012-01-11 00:00:00 | 14331568 | WEB - hbr.org HBR | [NAME] | 1560866 | -- | 540 | Sign in issue (sub ID invalid) | Sign in issue (sub ID invalid) | FL | FeedBack Logged | resinstate worked | Closed
 | 2012-01-11 00:00:00 | 14205249 | WEB - hbr.org HBR | [NAME] | 1561066 | -- | 540 | Sign in issue (sub ID invalid) | Sign in issue (sub ID invalid) | FL | FeedBack Logged | reinstate worked | Closed
 | 2012-01-11 00:00:00 | 10492639 | WEB - hbr.org HBR | [NAME] | 1561266 | -- | 540 | Sign in issue (sub ID invalid) | Sign in issue (sub ID invalid) | FL | FeedBack Logged | reinstate worked | Closed
 | 2012-01-11 00:00:00 |  | WEB - hbr.org HBR | [NAME] | 1561668 | -- | 540 | Sign in issue (sub ID invalid) | The international subscriber could still not activate their subscription after over a week |  |  |  | Closed
 | 2012-01-11 00:00:00 | 11776374 | WEB - hbr.org HBR | SAMUEL.MARKWELL | 1563270 | -- | 540 | Sign in issue (sub ID invalid) | Subscriber was not aware that account number had changed and was unable to register |  |  |  | Closed
 | 2012-01-11 00:00:00 | 10171641 | WEB - hbr.org HBR | CELINA.MARTIN | 1563868 | -- | 540 | Sign in issue (sub ID invalid) | Sign in issue (sub ID invalid) |  |  |  | Closed
 | 2012-01-11 00:00:00 | 14307059 | WEB - hbr.org HBR | SAMUEL.MARKWELL | 1564266 | -- | 540 | Sign in issue (sub ID invalid) | Subscriber was trying to activate an account that is already active |  |  |  | Closed
 | 2012-01-12 00:00:00 | 14351388 | WEB - hbr.org HBR | MSARCHIONI | 1570866 | -- | 540 | Sign in issue (sub ID invalid) | She is trying to activate her HBR online sub. | FL | FeedBack Logged | I let her know her HBR sub is already activated. I let her know all she needs to do is login. | Closed
 | 2012-01-12 00:00:00 | 11096183 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1575268 | -- | 540 | Sign in issue (sub ID invalid) | Reinstate - Squirrel record/reinstate failure |  |  |  | Closed
 | 2012-01-12 00:00:00 | 10504696 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1575270 | -- | 540 | Sign in issue (sub ID invalid) | Reinstate - Squirrel record/reinstate failure |  |  |  | Closed
 | 2012-01-12 00:00:00 | 14353309 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1575866 | -- | 540 | Sign in issue (sub ID invalid) | sub id invalid when trying to activate | RAR | Researched and Resolved | record not in squirrel- had record sent- now can activate | Closed
 | 2012-01-12 00:00:00 | 10101465 | WEB - hbr.org HBR | [NAME] | 1576266 | -- | 540 | Sign in issue (sub ID invalid) | Sign in issue (sub ID invalid) | FL | FeedBack Logged | reinstate worked | Closed
 | 2012-01-12 00:00:00 | 14354458 | WEB - hbr.org HBR | [NAME] | 1576468 | -- | 540 | Sign in issue (sub ID invalid) | Sign in issue (sub ID invalid) | FL | FeedBack Logged | reinstate worked | Closed
 | 2012-01-12 00:00:00 | 14056437 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1576882 | -- | 540 | Sign in issue (sub ID invalid) | trying to activate- getting sub id invalid | FL | FeedBack Logged | sub already activated- explained how to access sub | Closed
 | 2012-01-13 00:00:00 | 14040906 | WEB - hbr.org HBR | MSARCHIONI | 1580472 | -- | 540 | Sign in issue (sub ID invalid) | She is trying to activate her HBR online sub. | FL | FeedBack Logged | I let her know that it's already active all she needs to do is sign in to read HBR articles online. | Closed
 | 2012-01-13 00:00:00 | 11153281 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1581068 | -- | 540 | Sign in issue (sub ID invalid) | password reset |  |  |  | Closed
 | 2012-01-13 00:00:00 | 13932612 | WEB - hbr.org HBR | MSARCHIONI | 1581474 | -- | 540 | Sign in issue (sub ID invalid) | I'm still not able to connect as a premium member. I'm already a member. I've tried by option "Forgot my username and password". I've received an email | FL | FeedBack Logged | I let her know her HBR online sub is already active all she needs to do is login to access it. | Closed | Thanks for your answer. I've received the receipt yesterday. I'm still not able to connect as a premium member. I'm already a member. I've tried by option "Forgot my username and password". I've received an email to reset my password. Once done, my account is still a online member only. I've tried the "Activate Account" link. It does not work. See screen copy : [NAME], ing., NPDP Chargée de projet NPD NPD Project Leader
 | 2012-01-13 00:00:00 | 11529483 | WEB - hbr.org HBR | [NAME] | 1582468 | -- | 540 | Sign in issue (sub ID invalid) | Sign in issue (sub ID invalid) | FL | FeedBack Logged | reinstate worked | Closed
 | 2012-01-13 00:00:00 | 14369026 | WEB - hbr.org HBR | MSARCHIONI | 1582668 | -- | 540 | Sign in issue (sub ID invalid) | She was trying to activate her HBR subscription under this username: SONYRESEARCH and her HBR online sub is under another username: MICHAELAION | FL | FeedBack Logged | I reset the record in [NAME] so I could register it for her under the username she wanted. | Closed | [15:17:22] [NAME]: Thank you for contacting Harvard Business Publishing. [15:17:24] Michael S: How may I assist you? [15:17:34] [NAME]: [NAME]: I just purchased a new premium subscription but when I tried to create a login for it the site tells me the subscription number is not valid [NAME]: The number is 258945574 Michaela Ion: I am trying to connect it with [EMAIL] [15:17:42] [NAME]: I lost the connection [15:17:50] [NAME]: Please give me a moment to research this. [15:22:26] [NAME]: Do you also have a [NAME] email address? [15:22:37] [NAME]: yes [15:22:46] [NAME]: that's another account [15:22:47] Michael S: What is the [NAME] email address? [15:23:02] Michaela Ion: [EMAIL] [15:23:16] Michael S: That's the account that your HBR subscription is activated under all you need to do is login to that account to access your HBR subscription. [15:23:22] Michael S: It's already activated [15:23:31] [NAME]: That's what you're receiving that error. [15:23:32] [NAME]: no, it's not [15:23:41] [NAME]: that's an older subscription [15:23:53] [NAME]: If you login with the username: MICHAELAION [15:24:05] Michaela Ion: I need this subscription linked to [EMAIL] [15:24:09] [NAME]: That's actually the account if you login to it I will show you how to access the HBR subscription. [15:24:21] Michaela Ion: I don't see what that has with my other email accounts [15:30:07] [NAME]: Okay do you see that? [15:30:16] Michaela Ion: I'd like to speak to someone else who can help me [15:30:22] [NAME]: I don't know how else to explain this to you [15:30:32] [NAME]: my subscription has expired in December [15:30:36] [NAME]: I can call you.
 | 2012-01-13 00:00:00 | 10170405 | WEB - hbr.org HBR | SEAN.OHARA | 1582866 | -- | 540 | Sign in issue (sub ID invalid) | Trying to activate already-active subscription | FL | FeedBack Logged |  | Closed
 | 2012-01-13 00:00:00 | 14125075 | WEB - hbr.org HBR | SAMUEL.MARKWELL | 1583068 | -- | 540 | Sign in issue (sub ID invalid) | Subscriber was trying to activate a subscription that is already active |  |  |  | Closed
 | 2012-01-13 00:00:00 | 14370003 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1583084 | -- | 540 | Sign in issue (sub ID invalid) | Reinstate - Squirrel record/reinstate failure |  |  |  | Closed
 | 2012-01-13 00:00:00 | 10318570 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1583866 | -- | 540 | Sign in issue (sub ID invalid) | password reset |  |  |  | Closed
 | 2012-01-17 00:00:00 | 11536285 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1589466 | -- | 540 | Sign in issue (sub ID invalid) | Reinstate - Squirrel record/reinstate failure |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14204774 | WEB - hbr.org HBR | SEAN.OHARA | 1594066 | -- | 540 | Sign in issue (sub ID invalid) | Trying to activate already-active subscription | FL | FeedBack Logged |  | Closed
 | 2012-01-17 00:00:00 | 3089573 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1596466 | -- | 540 | Sign in issue (sub ID invalid) | password reset |  |  |  | Closed
 | 2012-01-17 00:00:00 | 11826888 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1596894 | -- | 540 | Sign in issue (sub ID invalid) | password reset |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14108319 | WEB - hbr.org HBR | MSARCHIONI | 1600266 | -- | 540 | Sign in issue (sub ID invalid) | She is trying to activate her HBR subscription. | FL | FeedBack Logged | I let her know the HBR subscription is already active all she needs to do is login. I also reset the password so she could login. | Closed
 | 2012-01-18 00:00:00 | 10337356 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1601066 | -- | 540 | Sign in issue (sub ID invalid) | password reset |  |  |  | Closed
 | 2012-01-18 00:00:00 | 10504696 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1601266 | -- | 540 | Sign in issue (sub ID invalid) | password reset |  |  |  | Closed
 | 2012-01-18 00:00:00 | 10159867 | WEB - hbr.org HBR | JWILLS | 1601668 | -- | 540 | Sign in issue (sub ID invalid) | Customer couldn't sign in and had registered under a different email address. | FL | FeedBack Logged |  | Closed
 | 2012-01-18 00:00:00 | 11559678 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1610074 | -- | 540 | Sign in issue (sub ID invalid) | password reset |  |  |  | Closed
 | 2012-01-19 00:00:00 | 11843946 | WEB - hbr.org HBR | MSARCHIONI | 1613266 | -- | 540 | Sign in issue (sub ID invalid) | she was trying to activate her account and she chose that option that she had an existing username but she was trying to use a username that was already taken by another customer. | FL | FeedBack Logged | I let her know she did have a username already registered but it was sbenson7 which was the username registered under her email addresss not sbenson. I reset the password and she was able to activate it. | Closed
 | 2012-01-19 00:00:00 | 14549203 | WEB - hbr.org HBR | MSARCHIONI | 1614666 | -- | 540 | Sign in issue (sub ID invalid) | He's trying to activate his HBR sub and he's getting an error. | FL | FeedBack Logged | I let him know it's already activated and all he needs to do is login. | Closed
 | 2012-01-19 00:00:00 | 11331599 | WEB - hbr.org HBR | SEAN.OHARA | 1616066 | -- | 540 | Sign in issue (sub ID invalid) | Sub ID invalid. Could not determine why, with [NAME] down. Gave temp login, asked for record to be re-sent anyway. | FL | FeedBack Logged |  | Closed
 | 2012-01-19 00:00:00 | 14551209 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1616466 | -- | 540 | Sign in issue (sub ID invalid) | Reinstate - Squirrel record/reinstate failure |  |  |  | Closed
 | 2012-01-19 00:00:00 | 10065373 | WEB - hbr.org HBR | SEAN.OHARA | 1626070 | -- | 540 | Sign in issue (sub ID invalid) | Reinstate not sent to [NAME] (presumably- I can't actually see it) | FL | FeedBack Logged |  | Closed
 | 2012-01-19 00:00:00 | 14116502 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1629466 | -- | 540 | Sign in issue (sub ID invalid) | getting sub id invalid when trying to activate | FL | FeedBack Logged | sub has already been activated | Closed
 | 2012-01-19 00:00:00 | 14247682 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1630666 | -- | 540 | Sign in issue (sub ID invalid) | password reset |  |  |  | Closed
 | 2012-01-20 00:00:00 | 14204799 | WEB - hbr.org HBR | [NAME] | 1634278 | -- | 540 | Sign in issue (sub ID invalid) | Sign in issue (sub ID invalid) | FL | FeedBack Logged | reinstate worked | Closed
 | 2012-01-20 00:00:00 | 11405217 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1635866 | -- | 540 | Sign in issue (sub ID invalid) | trying to activate account & getting sub id invalid | FL | FeedBack Logged | record not in squirrel- gave temp login & sent request for record | Closed
 | 2012-01-20 00:00:00 | 2737346 | WEB - hbr.org HBR | [NAME] | 1636066 | -- | 540 | Sign in issue (sub ID invalid) | The customer was unable to activate their account online because the record had not been submitted |  |  |  | Closed
 | 2012-01-20 00:00:00 | 13495561 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1636866 | -- | 540 | Sign in issue (sub ID invalid) | having trouble activating sub | FL | FeedBack Logged | already activated | Closed
 | 2012-01-20 00:00:00 | 2477621 | WEB - hbr.org HBR | SAMUEL.MARKWELL | 1639466 | -- | 540 | Sign in issue (sub ID invalid) | Subscriber was trying to activate online sub that was already active |  |  |  | Closed
 | 2012-01-20 00:00:00 | 11317774 | WEB - hbr.org HBR | SAMUEL.MARKWELL | 1639666 | -- | 540 | Sign in issue (sub ID invalid) | Subscriber was trying to activate a subscription that is already active |  |  |  | Closed
 | 2012-01-20 00:00:00 | 10205406 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1640866 | -- | 540 | Sign in issue (sub ID invalid) | trying to activate- getting sub id invalid | FL | FeedBack Logged | sub already activated | Closed
 | 2012-01-20 00:00:00 | 14539792 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1641066 | -- | 540 | Sign in issue (sub ID invalid) | trying to activate- getting sub id invalid | FL | FeedBack Logged | already activated | Closed
 | 2012-01-20 00:00:00 | 14247682 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1642268 | -- | 540 | Sign in issue (sub ID invalid) | can't activate- getting sub id invalid | FL | FeedBack Logged | already activated | Closed
 | 2012-01-20 00:00:00 | 14045760 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1642270 | -- | 540 | Sign in issue (sub ID invalid) | trying to activate- getting sub id invalid | FL | FeedBack Logged | already activated | Closed
 | 2012-01-20 00:00:00 | 10279914 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1642272 | -- | 540 | Sign in issue (sub ID invalid) | trying to activate- getting sub id invalid | FL | FeedBack Logged | already activated | Closed
 | 2012-01-20 00:00:00 | 14598802 | WEB - hbr.org HBR | SAMUEL.MARKWELL | 1642666 | -- | 540 | Sign in issue (sub ID invalid) | Subscriber needed assistance activating online sub |  |  |  | Closed
 | 2012-01-23 00:00:00 | 14645142 | WEB - hbr.org HBR | MSARCHIONI | 1645666 | -- | 540 | Sign in issue (sub ID invalid) | She is trying to activate her HBR onlnie sub. | FL | FeedBack Logged | I let her know her HBR online sub is already activated all she needs to do is login to access it. She was able to login and access it. | Closed
 | 2012-01-23 00:00:00 | 14577123 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1648066 | -- | 540 | Sign in issue (sub ID invalid) | Reinstate - Squirrel record/reinstate failure |  |  |  | Closed
 | 2012-01-23 00:00:00 | 11126045 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1648670 | -- | 540 | Sign in issue (sub ID invalid) | Reinstate - Squirrel record/reinstate failure |  |  |  | Closed
 | 2012-01-23 00:00:00 | 14318062 | WEB - hbr.org HBR | MSARCHIONI | 1650266 | -- | 540 | Sign in issue (sub ID invalid) | We have attempted to set this up for the customer but are receiving the error message 'Subscriber ID is invalid'. | FL | FeedBack Logged | I leth him know his HBR online sub is already active. I let him know all he needs to do is login to access it. | Closed | Hello, We received the following email from customer Mr. [NAME]; Thank you for your help - could l request l get set up on my account using the below Preferred User name - myoung18 Temp password - jacqui1971 [EMAIL] Much appreciated [NAME] We have attempted to set this up for the customer but are receiving the error message 'Subscriber ID is invalid'. Please could you help the customer further? Thanks for your help, [NAME]
 | 2012-01-23 00:00:00 | 10347439 | WEB - hbr.org HBR | MSARCHIONI | 1655270 | -- | 540 | Sign in issue (sub ID invalid) | I was given the number: 280597437 as my account number, but do not know what my user name is. When I try to log in it says I need the user name. | FL | FeedBack Logged | I let the customer know that her HBR sub is already activated. I reset the password and I sent her the login details so she could access it. | Closed | I was given the number: 280597437 as my account number, but do not know what my user name is. When I try to log in it says I need the user name. Please advise so that I can access my online information. I paid this morning with an AMEX. Thanks. [NAME], [NAME] [NAME] | [NAME]<blocked::http://www.bah.com/> [X] 13200 Woodland Park Road Herndon, VA 20171 [PHONE] (office) [NAME] (fax) [PHONE] (cell) [EMAIL]<mailto:[EMAIL]>
 | 2012-01-23 00:00:00 | 14361024 | WEB - hbr.org HBR | MSARCHIONI | 1656088 | -- | 540 | Sign in issue (sub ID invalid) | We have received the below email from a customer unable to register for HBR Online. He has confirmed the process in which he has tried to register for his subscription but has | FL | FeedBack Logged | I let him know his HBR sub is already activated. I let him know how to login to access it. | Closed | Hello, We have received the below email from a customer unable to register for HBR Online. He has confirmed the process in which he has tried to register for his subscription but has received the error message 'Subscriber ID Invalid'. We have also replicated this and received the same error. Please can you help further? Thanks a lot, [NAME] Thanks for advice, however when I enter the account number 441032489 it says code is invalid. I go to hbr.org/registration I indicate I want to activate paid online subscription I indicate I have existing HBR org account I enter details; [NAME] amy6231 Message is subscriber id invalid Your advice would be appreciated [NAME] [EMAIL]
 | 2012-01-24 00:00:00 | 14701073 | WEB - hbr.org HBR | SEAN.OHARA | 1659666 | -- | 540 | Sign in issue (sub ID invalid) | Trying to activate already-active subscription | FL | FeedBack Logged |  | Closed
 | 2012-01-24 00:00:00 | 14695623 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1667466 | -- | 540 | Sign in issue (sub ID invalid) | password reset |  |  |  | Closed
 | 2012-01-24 00:00:00 | 14064388 | WEB - hbr.org HBR | MSARCHIONI | 1670666 | -- | 540 | Sign in issue (sub ID invalid) | The customer is trying to activate his HBR online subscription. | FL | FeedBack Logged | I let him know his HBR online sub is already active all he needs to do is login. I also let him know how to navigate on the website to ready articles online. | Closed
 | 2012-01-25 00:00:00 | 11448862 | WEB - hbr.org HBR | SAMUEL.MARKWELL | 1674882 | -- | 540 | Sign in issue (sub ID invalid) | subscriber was trying to activate subscription that is already active |  |  |  | Closed
 | 2012-01-25 00:00:00 | 14370003 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1674950 | -- | 540 | Sign in issue (sub ID invalid) | password reset |  |  |  | Closed
 | 2012-01-25 00:00:00 | 14077738 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1674958 | -- | 540 | Sign in issue (sub ID invalid) | Reinstate - Squirrel record/reinstate failure |  |  |  | Closed
 | 2012-01-25 00:00:00 | 10419244 | WEB - hbr.org HBR | MSARCHIONI | 1677072 | -- | 540 | Sign in issue (sub ID invalid) | He was trying to activate his HBR sub online. | FL | FeedBack Logged | I let him know he was already registered. I reset his password and he was able to login to his account to access his HBR sub online. | Closed
 | 2012-01-25 00:00:00 | 10100362 | WEB - hbr.org HBR | MSARCHIONI | 1681066 | -- | 540 | Sign in issue (sub ID invalid) | He was trying to activate his HBR sub online. | FL | FeedBack Logged | I let him know it's already activate all he needs to do is login. He was able to login after I reset his password. I also let him know how to navigate on the website. He also mentioned that it wasn't clear that the online would not work on the ipad. | Closed
 | 2012-01-25 00:00:00 | 13121201 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1682476 | -- | 540 | Sign in issue (sub ID invalid) | password reset |  |  |  | Closed
 | 2012-01-26 00:00:00 | 11743995 | WEB - hbr.org HBR | MSARCHIONI | 1682684 | -- | 540 | Sign in issue (sub ID invalid) | I keep getting "Subscriber ID is invalid" message. | FL | FeedBack Logged | I let him know his HBR sub is already active all he needs to do is login to read HBR articles online. | Closed | We are sorry to learn of the difficulties you are currently experiencing with the registration process for HBR Online. We are writing to confirm that we have forwarded your query to the HBR Online Web Team for further investigation and they will contact you upon receipt of the necessary resolution. Should you wish to contact them directly in the meantime please do not hesitate to call [PHONE] for further information. Please accept our apologies for the inconvenience caused. Kind regards, HBR Online Customer Service We appreciate this opportunity to be of service. HARVARD BUSINESS REVIEW Customer Service [EMAIL] (mailto:[EMAIL]) --- Original Message --- From: [NAME] <[EMAIL]> Received: 1/18/12 12:39:47 PM EST To: Harvard Business Review Customer Service <[EMAIL]> Subject: Re: Harvard Business Review Other,, I keep getting "Subscriber ID is invalid" message. Please assist me in registering. Thanks, [NAME]
 | 2012-01-26 00:00:00 | 14746267 | WEB - hbr.org HBR | MSARCHIONI | 1682706 | -- | 540 | Sign in issue (sub ID invalid) | She is trying to activate her HBR online sub. | FL | FeedBack Logged | I let her know it's already activated all she needs to do is login. | Closed
 | 2012-01-26 00:00:00 | 3590060 | WEB - hbr.org HBR | MSARCHIONI | 1682884 | -- | 540 | Sign in issue (sub ID invalid) | It says access code is invalid. | FL | FeedBack Logged | She was missing a reinstate record. I received the reinstate record and I let her know her HBR sub is already active all she needs to do | Closed | Please accept our apologies for the inconvenience caused. Kind regards, HBR Online Customer Service We appreciate this opportunity to be of service. HARVARD BUSINESS REVIEW Customer Service [EMAIL] (mailto:[EMAIL]) --- Original Message --- From: [NAME] <[EMAIL]> Received: 1/18/12 4:58:27 PM EST To: "'Harvard Business Review Customer Service'" <[EMAIL]> Subject: RE: Harvard Business Review Other,, It says access code is invalid. Anita L Marx AIM Consulting, LLC [PHONE] (office) [PHONE] (mobile) [EMAIL]
 | 2012-01-26 00:00:00 | 14318613 | WEB - hbr.org HBR | SEAN.OHARA | 1682890 | -- | 540 | Sign in issue (sub ID invalid) | Trying to activate already-active subscription | FL | FeedBack Logged |  | Closed
 | 2012-01-26 00:00:00 | 2474184 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1682956 | -- | 540 | Sign in issue (sub ID invalid) | New subs - trying to activate already-active subscription |  |  |  | Closed
 | 2012-01-26 00:00:00 | 2474184 | WEB - hbr.org HBR | MSARCHIONI | 1682968 | -- | 540 | Sign in issue (sub ID invalid) | She was trying to activate her HBR online sub. | FL | FeedBack Logged | I let her know the HBR sub is already active. I let her know how to read HBR articles online. | Closed
 | 2012-01-27 00:00:00 | 14790948 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1685092 | -- | 540 | Sign in issue (sub ID invalid) | password reset |  |  |  | Closed
 | 2012-01-27 00:00:00 | 10381162 | WEB - hbr.org HBR | MSARCHIONI | 1685098 | -- | 540 | Sign in issue (sub ID invalid) | Therese is trying ot activate her HBR online sub. | FL | FeedBack Logged | I let her know it's already activated. I let her know how to navigate to read HBR articles online. | Closed
 | 2012-01-27 00:00:00 | 12278061 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1685130 | -- | 540 | Sign in issue (sub ID invalid) | password reset |  |  |  | Closed
 | 2012-01-27 00:00:00 | 10069548 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1685136 | -- | 540 | Sign in issue (sub ID invalid) | password reset |  |  |  | Closed
 | 2012-01-27 00:00:00 | 14791665 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1685140 | -- | 540 | Sign in issue (sub ID invalid) | New subs - trying to activate already-active subscription |  |  |  | Closed
 | 2012-01-29 00:00:00 | 10201316 | WEB - hbr.org HBR | MSARCHIONI | 1686466 | -- | 540 | Sign in issue (sub ID invalid) | I've just tried to activate my account online and it isn't working. | FL | FeedBack Logged | I let him know his HBR sub is already activated. I let him know how to login and read HBR articles online. | Closed | Hi, I've just tried to activate my account online and it isn't working. Can you help? Regards, Martino. ---------- Forwarded message ---------- From: <[EMAIL]> Date: Fri, Jan 27, 2012 at 9:02 AM Subject: HBR Online Subscription Confirmation To: [EMAIL] [NAME], Thank you for becoming a Harvard Business Review Premium Subscriber. Your subscriber account number is 439448077 To access the online portion of your subscription, which includes the Harvard Business Review online archive and web-exclusive content, you need to register on HBR.org with your subscriber account number. New to HBR.org? If you do not have an existing username and password to HBR.org, please copy and paste the following link https://hbr.org/registration and follow the directions. Already have a username and password? If you have already created a user account on HBR.org, you may add your HBR Online subscription to that account. To add your subscription please copy and paste the following link https://hbr.org/enhance-account-direct and and follow the directions. You will be able to access your online subscription as soon as you register. Your first print copy of Harvard Business Review magazine should arrive within 6-8 weeks. Need help? If you're having trouble registering, please contact HBR Online Customer Service at [EMAIL] Enjoy your Harvard Business Review Premium subscription. Sincerely, Bruce Rhodes Circulation Director
 | 2012-01-30 00:00:00 | 14319802 | WEB - hbr.org HBR | MSARCHIONI | 1686884 | -- | 540 | Sign in issue (sub ID invalid) | Dear Srs I would like to mantain account: [NAME] | FL | FeedBack Logged | I let him know his online subscription is already activated all he needs to do is login with his existing username. I also let him know how to read HBR articles online. | Closed | From : pep Nolis Rabat <[EMAIL]> Date/time Wed, 25 Jan 2012 13:31:06 +0100 Subject : Re: Harvard Business Review Email Regards Harvard Business Review International, Customer Service, Amsterdam Dear Srs I would like to mantain account: [NAME] please remove is there is other account and charge fee, in order to get acces to online subscription. Thanks....[NAME] HBR Customer Service <[EMAIL]> > Amsterdam, 24/01/2012 > Your account number: 441064904 > Dear PEP NOLIS RABAT, > We are sorry to learn that you are still experiencing difficulties > registering for access to > your Harvard Online subscription. May we kindly request that you confirm > your preferred > username, a temporary password and your email address so that we may > forward your inquiry to > the HBR Online Technical Help Department for further investigation. > Alternatively, you can > contact our Technical Help Department, quoting your Subscriber ID and the > above requested > details, on XXXX-XXXX-XXXX-XXXX. Our sincere apologies for the > inconvenience caused and thank > you for your patience. >> Thank you for your interest in Harvard Business Review magazine. If we > can be of any further > assistance, please do not hesitate to contact us. > Yours sincerely, > Harvard Business Review magazine > Ms Ruth McLean > Customer Service Representative >> Many of your questions regarding your Harvard Business Review magazine > subscription can now > be answered online by going to http://hbr.org/subscriberservices
 | 2012-01-30 00:00:00 | 14351739 | WEB - hbr.org HBR | VMORRILL | 1686898 | -- | 540 | Sign in issue (sub ID invalid) | Can't register his premium sub, due to site/system error | FL | FeedBack Logged | asked TechSuppt to look into this | Open
 | 2012-01-30 00:00:00 | 14791777 | WEB - hbr.org HBR | MSARCHIONI | 1686906 | -- | 540 | Sign in issue (sub ID invalid) | She is trying to activate her HBR sub online | FL | FeedBack Logged | I let her know her HBR sub is already activated all she needs to do is Sign In to access it. I also | Closed
 | 2012-01-30 00:00:00 | 14804496 | WEB - hbr.org HBR | SEAN.OHARA | 1686910 | -- | 540 | Sign in issue (sub ID invalid) | Record not sent to [NAME] | FL | FeedBack Logged |  | Closed
 | 2012-01-30 00:00:00 |  | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1687066 | -- | 540 | Sign in issue (sub ID invalid) | password reset |  |  |  | Closed
 | 2012-01-30 00:00:00 | 11093188 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1687528 | -- | 540 | Sign in issue (sub ID invalid) | Reinstate - Squirrel record/reinstate failure |  |  |  | Closed
 | 2012-01-30 00:00:00 | 10087983 | WEB - hbr.org HBR | [NAME] | 1687536 | -- | 540 | Sign in issue (sub ID invalid) | Sign in issue (sub ID invalid) | FL | FeedBack Logged | reinstate worked | Closed
 | 2012-01-30 00:00:00 | 14812912 | WEB - hbr.org HBR | MSARCHIONI | 1687546 | -- | 540 | Sign in issue (sub ID invalid) | He's trying to activate his HBR sub online. | FL | FeedBack Logged | I let him know it's already activated. I let him know how to login and read HBR articles online. | Closed
 | 2012-01-30 00:00:00 | 11458856 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1688476 | -- | 540 | Sign in issue (sub ID invalid) | password reset |  |  |  | Closed
 | 2012-01-30 00:00:00 | 11147636 | WEB - hbr.org HBR | MSARCHIONI | 1688478 | -- | 540 | Sign in issue (sub ID invalid) | He's trying to activate his HBR sub online. | FL | FeedBack Logged | I let him know it's already activated. I also let him know how to login and read HBR articles online. | Closed | From : [NAME] <[EMAIL]> Date/time Thu, 26 Jan 2012 17:31:58 +0800 Subject : Re: Harvard Business Review Email -Your account number: 439742255 Regards Harvard Business Review International, Customer Service, Amsterdam Classification: Public CHANGED FROM: Classification: For internal use only Hi my user id is RAMVENK and temporary password is cderfv#123 and my email id is [EMAIL] Kind Regards Venkatraman Ramamurthy Cash Operations Group Technology & Operations Deutsche Bank AG Tel: +65 6423 6312 Fax: +65 6324 6318 Mob: +65 9623 6022 One Raffles Quay, #15-00, South Tower, Singapore 048583 "HBR Customer Service" <[EMAIL]> 19/01/2012 08:14 PM To Venkatraman Ramamurthy/db/dbcom@DBAPAC cc Subject Harvard Business Review [NAME], 19/01/2012 Your account number: 439742255 Dear VENKATRAMAN RAMAMURTHY, Thank you for your e-mail. We are sorry to learn that you are still experiencing difficulties registering for access to your Harvard Online subscription. May we kindly request that you confirm your preferred username, a temporary password and your email address so that we may forward your inquiry to the HBR Online Technical Help Department for further investigation. Alternatively, you can contact our Technical Help Department, quoting your Subscriber ID and the above requested details, on XXXX-XXXX-XXXX-XXXX. Our sincere apologies for the inconvenience caused and thank you for your patience. Thank you for your interest in Harvard Business Review magazine. If we can be of any further assistance, please do not hesitate to contact us. Yours sincerely, Harvard Business Review magazine [NAME] Representative
 | 2012-01-30 00:00:00 | 14793022 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1688868 | -- | 540 | Sign in issue (sub ID invalid) | trying to activate- getting sub id invalid | FL | FeedBack Logged | sub already activated- explained do not activate again- sign in to account instead | Closed
 | 2012-01-31 00:00:00 | 14791604 | WEB - hbr.org HBR | SEAN.OHARA | 1689066 | -- | 540 | Sign in issue (sub ID invalid) | Record not sent to [NAME] | FL | FeedBack Logged |  | Closed
 | 2012-01-31 00:00:00 | 2650536 | WEB - hbr.org HBR | SAMUEL.MARKWELL | 1689176 | -- | 540 | Sign in issue (sub ID invalid) | subscriber was trying to activate a subscrip that is already active |  |  |  | Closed
 | 2012-01-31 00:00:00 | 10684780 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1689180 | -- | 540 | Sign in issue (sub ID invalid) | password reset |  |  |  | Closed
 | 2012-01-31 00:00:00 | 2793144 | WEB - hbr.org HBR | SAMUEL.MARKWELL | 1689182 | -- | 540 | Sign in issue (sub ID invalid) | user required account reinstate |  |  |  | Closed
 | 2012-01-31 00:00:00 | 10218698 | WEB - hbr.org HBR | MSARCHIONI | 1689266 | -- | 540 | Sign in issue (sub ID invalid) | She is trying to activate her HBR sub. | FL | FeedBack Logged | I let her know it's already activated all she needs to do is login. | Closed
 | 2012-01-31 00:00:00 | 14808746 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1689288 | -- | 540 | Sign in issue (sub ID invalid) | trying to activate- getting sub id invalid | FL | FeedBack Logged | sub already activated | Closed
 | 2012-01-04 00:00:00 | 10102955 | WEB - hbr.org HBR | [NAME] | 1514466 | -- | 541 | Sub not linked to existing HBD account | [EMAIL] - tried to activate online sub with that email, but it was already activated. | WA | Written Apology | Explained through chat and got him logged in | Closed
 | 2012-01-04 00:00:00 | 11754802 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1516466 | -- | 541 | Sub not linked to existing HBD account | did not know sub account # & acct not sub linked | RAR | Researched and Resolved | located online account # with print subscription. provided acct # & user was able to successfully activate sub | Closed
 | 2012-01-09 00:00:00 | 13641202 | WEB - hbr.org HBR | [NAME] | 1546666 | -- | 541 | Sub not linked to existing HBD account | Sub not linked to existing HBD account | VA | Verbal Apology | Walked her through activating online sub | Closed
 | 2012-01-10 00:00:00 |  | WEB - hbr.org HBR | SEAN.OHARA | 1551266 | -- | 541 | Sub not linked to existing HBD account | Subscriber record not sent to [NAME] | FL | FeedBack Logged |  | Closed
 | 2012-01-11 00:00:00 | 10457930 | WEB - hbr.org HBR | [NAME] | 1566068 | -- | 541 | Sub not linked to existing HBD account | Sub not linked to existing HBD account | RAR | Researched and Resolved | tied subs together and sent email with details. | Closed
 | 2012-01-12 00:00:00 | 14351545 | WEB - hbr.org HBR | SEAN.OHARA | 1570668 | -- | 541 | Sub not linked to existing HBD account | Sub not linked to existing HBD account, customer thought it had already been activated | FL | FeedBack Logged |  | Closed
 | 2012-01-12 00:00:00 | 14351687 | WEB - hbr.org HBR | JWILLS | 1575266 | -- | 541 | Sub not linked to existing HBD account | Customer's record wasn't sent when he subscribed three days ago so we had to manually request for | FL | FeedBack Logged |  | Closed
 | 2012-01-12 00:00:00 | 14354795 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1577066 | -- | 541 | Sub not linked to existing HBD account | trying to access online content- says limited access | FL | FeedBack Logged | walked him through activating account | Closed
 | 2012-01-13 00:00:00 | 10207643 | WEB - hbr.org HBR | [NAME] | 1582872 | -- | 541 | Sub not linked to existing HBD account | has three usernames. tried to activate on a diff username and got sub ID invalid b/c sub tied to this username | WA | Written Apology | sent email with log in details. | Closed
 | 2012-01-17 00:00:00 | 14377566 | WEB - hbr.org HBR | VMORRILL | 1589130 | -- | 541 | Sub not linked to existing HBD account | He was getting "invalid subID" message, because he had already registered it (TMOLNAR) | FL | FeedBack Logged | subscriber no. 317751300 | Closed
 | 2012-01-24 00:00:00 | 10140206 | WEB - hbr.org HBR | [NAME] | 1660666 | -- | 541 | Sub not linked to existing HBD account | Thought needed to activate online sub, but it was already activated. Confusion probably due to two usernames | WA | Written Apology | sent log in credentials. | Closed
 | 2012-01-24 00:00:00 | 11346205 | WEB - hbr.org HBR | [NAME] | 1662866 | -- | 541 | Sub not linked to existing HBD account | thought needed to activate, but already activate. Confusion probably due to 2 useranmes | RAR | Researched and Resolved | sent log in credentials. | Closed
 | 2012-01-24 00:00:00 | 14059037 | WEB - hbr.org HBR | [NAME] | 1664066 | -- | 541 | Sub not linked to existing HBD account | thought needed to activate, but it was already activated. Confusion probably due to two usernames | RAR | Researched and Resolved | sent log in credentials. | Closed
 | 2012-01-24 00:00:00 | 14045760 | WEB - hbr.org HBR | [NAME] | 1664868 | -- | 541 | Sub not linked to existing HBD account | thought needed to activate, but already activated. | RAR | Researched and Resolved | sent log in credentials. | Closed
 | 2012-01-26 00:00:00 | 1708430 | WEB - hbr.org HBR | [NAME] | 1682946 | -- | 541 | Sub not linked to existing HBD account | thought needed to activate online sub, but it was already activated. confusion probably due to two usernames | VA | Verbal Apology | walked through signing into sub | Closed
 | 2012-01-27 00:00:00 | 14790909 | WEB - hbr.org HBR | [NAME] | 1685076 | -- | 541 | Sub not linked to existing HBD account | thought needed to activate online sub, but was already activated. Confusion due to two usernames | WA | Written Apology | through chat explained log in credentials. | Closed
 | 2012-01-30 00:00:00 | 14798382 | WEB - hbr.org HBR | [NAME] | 1686902 | -- | 541 | Sub not linked to existing HBD account | Sub not linked to existing HBD account | RAR | Researched and Resolved |  | Closed
 | 2012-01-31 00:00:00 | 14818905 | WEB - hbr.org HBR | MSARCHIONI | 1689068 | -- | 541 | Sub not linked to existing HBD account | Herman is not sure how to link his HBR sub to his existing username. | FL | FeedBack Logged | I walked him through how to link it. | Closed
 | 2012-01-03 00:00:00 | 14096159 | WEB - hbr.org HBR | SAMUEL.MARKWELL | 1510280 | -- | 505 | Subscriber unsure how to register | subscriber wrote to ask if his online sub account was active (it was) |  |  |  | Closed
 | 2012-01-03 00:00:00 | 14209823 | WEB - hbr.org HBR | [NAME] | 1510288 | -- | 505 | Subscriber unsure how to register | Subscriber unsure how to register | OLME | Order/License Entered Manually | Activated online sub and through chat walked through signing in | Closed
 | 2012-01-03 00:00:00 | 14210024 | WEB - hbr.org HBR | [NAME] | 1510466 | -- | 505 | Subscriber unsure how to register | Subscriber unsure how to register | OLME | Order/License Entered Manually | Activated online sub and sent email with details to log in | Closed
 | 2012-01-04 00:00:00 | 12046161 | WEB - hbr.org HBR | [NAME] | 1512508 | -- | 505 | Subscriber unsure how to register | Subscriber unsure how to register | RAR | Researched and Resolved | Activated online sub and sent email with details | Closed
 | 2012-01-04 00:00:00 | 14215342 | WEB - hbr.org HBR | [NAME] | 1512510 | -- | 505 | Subscriber unsure how to register | Subscriber unsure how to register | RAR | Researched and Resolved | Activated online sub and sent email with details. | Closed
 | 2012-01-04 00:00:00 | 14219704 | WEB - hbr.org HBR | MSARCHIONI | 1514866 | -- | 505 | Subscriber unsure how to register | She is not sure how to register and activate her HBr sub online. | FL | FeedBack Logged | I walked her through the process of activating her HBR sub. | Closed
 | 2012-01-05 00:00:00 | 14229571 | WEB - hbr.org HBR | [NAME] | 1518066 | -- | 505 | Subscriber unsure how to register | The customer could not activate their online subscription |  |  |  | Closed
 | 2012-01-05 00:00:00 | 11803606 | WEB - hbr.org HBR | SAMUEL.MARKWELL | 1522468 | -- | 505 | Subscriber unsure how to register | [NAME] was told she was registered with incorrect username by Tampa |  |  |  | Closed
 | 2012-01-06 00:00:00 | 14257165 | WEB - hbr.org HBR | [NAME] | 1531466 | -- | 505 | Subscriber unsure how to register | Subscriber unsure how to register | RAR | Researched and Resolved | Activated online sub and over phone walked through signing in | Closed
 | 2012-01-06 00:00:00 | 14257383 | WEB - hbr.org HBR | [NAME] | 1531472 | -- | 505 | Subscriber unsure how to register | Subscriber unsure how to register | RAR | Researched and Resolved | Ac tivated online sub and over phone walked through signing in. | Closed
 | 2012-01-09 00:00:00 | 14307629 | WEB - hbr.org HBR | [NAME] | 1543066 | -- | 505 | Subscriber unsure how to register | Subscriber unsure how to register | VA | Verbal Apology | activated online sub and over phone walked through signing in. | Closed
 | 2012-01-09 00:00:00 |  | WEB - hbr.org HBR | CELINA.MARTIN | 1544266 | -- | 505 | Subscriber unsure how to register | HBR never provided any access info/online only, when subscribed to premium |  |  |  | Closed
 | 2012-01-12 00:00:00 | 14352567 | WEB - hbr.org HBR | [NAME] | 1572872 | -- | 505 | Subscriber unsure how to register | Thought needed to activate online sub, but it was already activated. Over phone walked through signing in | VA | Verbal Apology |  | Closed
 | 2012-01-12 00:00:00 | 14354537 | WEB - hbr.org HBR | MSARCHIONI | 1576666 | -- | 505 | Subscriber unsure how to register | She is having a problem trying to register and activate her HBR online sub. | FL | FeedBack Logged | I registered for her by phone. She was then able to successfully login and access her HBR sub online. | Closed
 | 2012-01-13 00:00:00 | 10089333 | WEB - hbr.org HBR | [NAME] | 1578666 | -- | 505 | Subscriber unsure how to register | thought needed to activate online sub but it was | VA | Verbal Apology | walked through signing in over phone | Closed
 | 2012-01-13 00:00:00 | 14321818 | WEB - hbr.org HBR | SAMUEL.MARKWELL | 1580476 | -- | 505 | Subscriber unsure how to register | Subscriber needed assistance signing into account and activating online subscription |  |  |  | Closed
 | 2012-01-13 00:00:00 | 14248982 | WEB - hbr.org HBR | [NAME] | 1583066 | -- | 505 | Subscriber unsure how to register | thought needed to activate, but already activated. | WA | Written Apology | Sent log in credentials | Closed
 | 2012-01-13 00:00:00 | 12365315 | WEB - hbr.org HBR | [NAME] | 1583072 | -- | 505 | Subscriber unsure how to register | thought needed to activate sub, but it was already activated. | WA | Written Apology | sent log in credentials. | Closed
 | 2012-01-13 00:00:00 | 11143380 | WEB - hbr.org HBR | [NAME] | 1583082 | -- | 505 | Subscriber unsure how to register | thought needed to activate sub, but it was already activated. | WA | Written Apology | sent log in credentials. | Closed
 | 2012-01-13 00:00:00 | 14125075 | WEB - hbr.org HBR | [NAME] | 1583088 | -- | 505 | Subscriber unsure how to register | thought needed to activate sub, but it was already activated. | WA | Written Apology | sent log in credentials. | Closed
 | 2012-01-13 00:00:00 | 14106290 | WEB - hbr.org HBR | [NAME] | 1583092 | -- | 505 | Subscriber unsure how to register | thought needed to activate, but it was already activated. | WA | Written Apology | sent log in credentials. | Closed
 | 2012-01-19 00:00:00 | 10074046 | WEB - hbr.org HBR | MICHELLE.CLANCY | 1616666 | -- | 505 | Subscriber unsure how to register | Susbcription was activated under another username |  |  |  | Closed
 | 2012-01-19 00:00:00 | 10065373 | WEB - hbr.org HBR | SEAN.OHARA | 1626066 | -- | 505 | Subscriber unsure how to register | Subscriber did not know how to activate | FL | FeedBack Logged |  | Closed
 | 2012-01-20 00:00:00 | 14200587 | WEB - hbr.org HBR | [NAME] | 1631666 | -- | 505 | Subscriber unsure how to register | thought needed to activate online sub, but it was already activated. | VA | Verbal Apology | walked her through signing in | Closed
 | 2012-01-24 00:00:00 | 14703420 | WEB - hbr.org HBR | [NAME] | 1660866 | -- | 505 | Subscriber unsure how to register | Subscriber unsure how to register | OLME | Order/License Entered Manually | Asctivated online sub and sent email with details. | Closed
 | 2012-01-24 00:00:00 | 14247682 | WEB - hbr.org HBR | [NAME] | 1661066 | -- | 505 | Subscriber unsure how to register | thought needed to activate, but already activated. | RAR | Researched and Resolved | sent log in credentails | Closed
 | 2012-01-24 00:00:00 | 14539792 | WEB - hbr.org HBR | [NAME] | 1662266 | -- | 505 | Subscriber unsure how to register | thought needed to activate online sub, but already activated. | RAR | Researched and Resolved | sent log in credentials | Closed
 | 2012-01-25 00:00:00 | 14752507 | WEB - hbr.org HBR | [NAME] | 1673666 | -- | 505 | Subscriber unsure how to register | Subscriber unsure how to register | OLME | Order/License Entered Manually | activated online sub and sent email with details | Closed
 | 2012-01-26 00:00:00 | 14781774 | WEB - hbr.org HBR | [NAME] | 1682692 | -- | 505 | Subscriber unsure how to register | thought needed to activate online sub, but it was already activated. | WA | Written Apology | through chat helped to sign in | Closed
 | 2012-01-26 00:00:00 | 14782026 | WEB - hbr.org HBR | [NAME] | 1682698 | -- | 505 | Subscriber unsure how to register | Subscriber unsure how to register | RAR | Researched and Resolved | Activated online sub and over phone walked through signing in | Closed
 | 2012-01-26 00:00:00 | 14782627 | WEB - hbr.org HBR | [NAME] | 1682868 | -- | 505 | Subscriber unsure how to register | Subscriber unsure how to register | RAR | Researched and Resolved | activated online sub and over phone walked through signin in | Closed
 | 2012-01-26 00:00:00 | 14784762 | WEB - hbr.org HBR | MSARCHIONI | 1683472 | -- | 505 | Subscriber unsure how to register | He is not sure how to register and activate his HBR oline subscription | FL | FeedBack Logged | I registed for [NAME] and he was able to access his HBR sub online. | Closed
 | 2012-01-27 00:00:00 | 14791270 | WEB - hbr.org HBR | [NAME] | 1685118 | -- | 505 | Subscriber unsure how to register | Subscriber unsure how to register | RAR | Researched and Resolved | Activated online sub and through chat walked him through signing in | Closed
 | 2012-01-30 00:00:00 | 14814625 | WEB - hbr.org HBR | TIFANY.DRINKWATER | 1688884 | -- | 505 | Subscriber unsure how to register | sub was talking to felix at sub services to register account- rep kept having her sign in, but she doesn't have account. unsure how to create account | FL | FeedBack Logged | walked her through registering & successfully activating subscription | Closed
 | 2012-01-31 00:00:00 | 14819585 | WEB - hbr.org HBR | [NAME] | 1689092 | -- | 505 | Subscriber unsure how to register | Subscriber unsure how to register | RAR | Researched and Resolved | activated online sub and through chat walked through signing in | Closed
 | 2012-01-03 00:00:00 | 10137169 | WEB - hbr.org HBR | SEAN.OHARA | 1506468 | -- | 100 | Z Other | Subscription renewed, reinstate not sent to [NAME] | FL | FeedBack Logged |  | Closed
 | 2012-01-03 00:00:00 |  | WEB - hbr.org HBR | TYISHA.EDWARDS | 1508066 | -- | 100 | Z Other | New subscriber nable to activate online subscription. Provided with temporary login details. |  |  |  | Closed
 | 2012-01-03 00:00:00 |  | WEB - hbr.org HBR | TYISHA.EDWARDS | 1508068 | -- | 100 | Z Other | New subscriber nable to activate online subscription. Provided with temporary login details. |  |  |  | Closed
 | 2012-01-03 00:00:00 | 14208583 | WEB - hbr.org HBR | SEAN.OHARA | 1508480 | -- | 100 | Z Other | Subscription was activated by agent on wrong username "EFLD" instead of "EFLLD" (could not hear clearly) | FL | FeedBack Logged | Reset ISS record and re-activated on EFLLD. | Closed
 | 2012-01-03 00:00:00 | 14208996 | WEB - hbr.org HBR | SAMUEL.MARKWELL | 1509270 | -- | 100 | Z Other | Subscriber wrote to complain about difficulty he had activating online subscription |  |  |  | Closed
 | 2012-01-03 00:00:00 | 2321705 | WEB - hbr.org HBR | SAMUEL.MARKWELL | 1510668 | -- | 100 | Z Other | Print subscription was placed in Nov but not scheduled to ship until March for some reason. Subscriber asked for missed issues. |  |  |  | Closed
 | 2012-01-04 00:00:00 | 11544697 | WEB - hbr.org HBR | MSARCHIONI | 1511068 | -- | 100 | Z Other | He's logged in but he's not sure how to navigateon the website to read articles and back issues. | FL | FeedBack Logged | I let him know how to navigate on the website. | Closed
 | 2012-01-04 00:00:00 |  | WEB - hbr.org HBR | TYISHA.EDWARDS | 1512518 | -- | 100 | Z Other | Unable to activate new online subscription on 1/3/2012 |  |  |  | Closed
 | 2012-01-04 00:00:00 | 2953768 | WEB - hbr.org HBR | [NAME] | 1512524 | -- | 100 | Z Other | frustrated with EBSCO rite to link policy | FL | FeedBack Logged |  | Closed | I am writing to express my ongoing discontent and frustration with your > decision to charge an additional fee for direct linking to articles from > Harvard Business Review in course syllabi and reading lists. This practice is > out of step with license agreements from other publishers, with the practices > of professors in a digital learning environment, and with the financial > pressures that university libraries are under, in terms of declining budgets > and public accountability for money spent. As an academic business librarian, > I am embarrassed to inform faculty that they cannot link directly to HBR > articles or assign them as required reading, despite the technical capability > to do so, as our institution purchases full access to current and archived > issues of HBR. The content that you publish is highly valued within the > business teaching community. However, the inability to use your content in the > ways that have become expected practice seriously detracts from the demand for > Harvard Business publications. The expectation on your part that our library > would pay close to $20,000 annually for the "right to link" is preposterous. I > am hopeful that you will review your business model in the near future and > remove restrictions on the use of electronic content from Harvard Business > Review as course material.
 | 2012-01-05 00:00:00 | 11322723 | WEB - hbr.org HBR | SAMUEL.MARKWELL | 1521866 | -- | 100 | Z Other | Subscriber renewed but record wasn't sent or was delayed |  |  |  | Closed
 | 2012-01-06 00:00:00 | 11365879 | WEB - hbr.org HBR | SEAN.OHARA | 1527266 | -- | 100 | Z Other | Reinstate for 301498643 not sent to [NAME] | FL | FeedBack Logged |  | Closed
 | 2012-01-09 00:00:00 |  | WEB - hbr.org HBR | TYISHA.EDWARDS | 1540872 | -- | 100 | Z Other | Needed receipt for print subscription, |  |  |  | Closed
 | 2012-01-09 00:00:00 | 14237256 | WEB - hbr.org HBR | TYISHA.EDWARDS | 1542474 | -- | 100 | Z Other | Password reset twice and unable to login. |  |  |  | Closed
 | 2012-01-09 00:00:00 | 11306755 | WEB - hbr.org HBR | TYISHA.EDWARDS | 1545468 | -- | 100 | Z Other | Unable to register new premium subscription. |  |  |  | Closed
 | 2012-01-10 00:00:00 |  | WEB - hbr.org HBR | [NAME] | 1554066 | -- | 100 | Z Other | The customer was very frustrated that they have to order ANOTHER subscription for their ipad through an outside verndor zinio. Any other magazine he has has free access to the content on his ipad. He thinks we are stealing $ from customer |  |  |  | Closed
 | 2012-01-10 00:00:00 | 10228791 | WEB - hbr.org HBR | SAMUEL.MARKWELL | 1558868 | -- | 100 | Z Other | Subscriber needed pw reset |  |  |  | Closed
 | 2012-01-11 00:00:00 | 12830583 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1568266 | -- | 100 | Z Other | password reset |  |  |  | Closed
 | 2012-01-12 00:00:00 | 11282592 | WEB - hbr.org HBR | SEAN.OHARA | 1573680 | -- | 100 | Z Other | Problems with digital subscription, contacted subscriber services, did not get satisfactory solution. | FL | FeedBack Logged | Offered to escalate to Danielle and have her contact subscription office, but customer preferred to cancel subscription | Closed | [11:40:56] Sean : Thank you for contacting Harvard Business Publishing. [11:40:58] Sean : How may I assist you? [[NAME]] [NAME]: I purchased a 1 year digital subscription to HBR on 12/3/11. However, the current issues do not download to my [NAME] account. [11:43:15] [NAME]: My subscriber ID is 143 747 296. [11:44:05] Sean : To address this issue, you can contact [NAME], or you may contact the subscription office directly at (800)-274-3214, for immediate assistance during business hours, or by e-mail at [EMAIL]. If you contact the subscription office by telephone, let the person with whom you speak know that you need to talk to a digital representative. [11:44:49] [NAME]: i did that. they said i needed to set up a zinio account. i already have a zinio account. [11:45:22] [NAME]: at this point, i want to cancel the subscription and refund my AMEX. [11:47:02] Sean : Unfortunately, there is not much I can do directly from this office to resolve the issue. I can escalate it to the person who works with the subscription office, and she can see that it gets escalated directly to a manager; these usually get resolved fairly quickly. Otherwise, if you definitely want to cancel, you can contact the subscription office and request a refund. [11:47:27] [NAME]: thanks. i will call them. [11:47:49] [NAME] has left the session. [11:47:49] Additional comments will be added to the log, but will not be seen by the customer.
 | 2012-01-12 00:00:00 | 10733499 | WEB - hbr.org HBR | MSARCHIONI | 1573684 | -- | 100 | Z Other | [NAME] is not sure what he has access to for his HBr online sub. | FL | FeedBack Logged | I let him know how to read hbr articles online and navigate on the website. | Closed
 | 2012-01-12 00:00:00 | 2752131 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1574268 | -- | 100 | Z Other | password reset |  |  |  | Closed
 | 2012-01-13 00:00:00 | 14369762 | WEB - hbr.org HBR | ALFREDO.ARAUJO | 1583468 | -- | 100 | Z Other | password reset |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14447865 | WEB - hbr.org HBR | [NAME] | 1587294 | -- | 100 | Z Other | unable to stay logged in with old username, so I disassociated and created this account and activated online sub | RAR | Researched and Resolved |  | Closed
 | 2012-01-18 00:00:00 | 14429855 | WEB - hbr.org HBR | MSARCHIONI | 1608268 | -- | 100 | Z Other | He's not sure how to access articles online that are part of his HBR online sub. | FL | FeedBack Logged | I let him know how to navigate on the website to read HBR articles online. | Closed
 | 2012-01-19 00:00:00 | 14555622 | WEB - hbr.org HBR | SAMUEL.MARKWELL | 1619870 | -- | 100 | Z Other | Subscriber inquired about availabilty of iPad version of magazine |  |  |  | Closed
 | 2012-01-19 00:00:00 | 11341793 | WEB - hbr.org HBR | SAMUEL.MARKWELL | 1619872 | -- | 100 | Z Other | User had to reset pw 10+ times to sign in today...very frustrated |  |  |  | Closed
 | 2012-01-19 00:00:00 | 2918661 | WEB - hbr.org HBR | MSARCHIONI | 1623266 | -- | 100 | Z Other | She is trying to activate her HBR sub online and she;s receving an invalid email address. | FL | FeedBack Logged | I let her know she's trying to activate it with a different email address than what's on her existing account on HBD. She was able to login and update the email address and activate her HBR sub. | Closed
 | 2012-01-23 00:00:00 | 11193765 | WEB - hbr.org HBR | TYISHA.EDWARDS | 1648866 | -- | 100 | Z Other | Customer thought cases were included with subscription. |  |  |  | Closed
 | 2012-01-26 00:00:00 | 11523250 | WEB - hbr.org HBR | MSARCHIONI | 1682894 | -- | 100 | Z Other | Thanks, that seems to be working now. | FL | FeedBack Logged | Has missing the record in [NAME] so I had the new record sent. He can now access his HBR sub online. | Closed | From: [NAME] ([EMAIL]) Sent: Jan 25, 2012 8:30:01 PM Subject: RE: Harvard Business Publishing (#8095-[PHONE]) Hi, Thanks, that seems to be working now. However now its saying that I cannot access any more articles with the below message: You have reached your article limit as a registered user. To continue reading, subscribe<http://subscribe.hbr.org/?listid=artbot> or purchase<http://hbr.org/product/how-the-growth-outliers-do-it/an/R1201J-PDF-ENG> a single copy PDF. Registered users may view 3 HBR magazine articles for free each month. Become a paid subscriber<http://hbr.org/enhance-account-direct> for full uninterrupted access. It's implying I'm not a paid subscriber (online) which I am. See below the e-mail I received on the matter: From: HBROnline [mailto:[EMAIL]] Sent: Friday, 21 January 2011 3:42 p.m. To: [NAME]: Subscription confirmation and online access instructions Dear Mr. [NAME], Thank you for becoming a Harvard Business Review Premium subscriber. To access the online portion of your subscription (the HBR archive and web-exclusive content), you need to register on our site. If you do not have an existing username and password for hbr.org or harvardbusiness.org, please Click Here<https://hbr.org/registration?subid=299872109&first=%0d%0aGerard&last=%0d%0aDuignan&email=%[EMAIL]%0d%0a> and follow the directions. If you have previously created a user account on either site, you may add your HBR Online subscription to that account. Click here<https://www.hbr.org/accountdirect?subid=299872109&first=%0d%0aGerard&last=%0d%0aDuignan&email=%[EMAIL]%0d%0a> Your subscriber ID is: 299872109.
 | 2012-01-27 00:00:00 | 12391941 | WEB - hbr.org HBR | MSARCHIONI | 1685078 | -- | 100 | Z Other | He was trying to figure out how to access HBR articles online. | FL | FeedBack Logged | I let him know how to navigate on the website. I also let him know that cases are not part of an HBR subscription. | Closed
 | 2012-01-27 00:00:00 | 14051483 | WEB - hbr.org HBR | MSARCHIONI | 1685108 | -- | 100 | Z Other | [NAME] was trying to read an HBR article online but he can only see the first page. When he clicks on the page 2 number it gives him a 404 error. | FL | FeedBack Logged | He need access to the article right away so I created a pdf link so he could acces it. | Closed
 | 2012-01-27 00:00:00 | 10134592 | WEB - hbr.org HBR | SAMUEL.MARKWELL | 1685146 | -- | 100 | Z Other | Dup account confusion, this is sub account |  |  |  | Closed
 | 2012-01-27 00:00:00 | 10093633 | WEB - hbr.org HBR | SAMUEL.MARKWELL | 1685248 | -- | 100 | Z Other | print command on some online articles cut off right side of article |  |  |  | Closed
 | 2012-01-28 00:00:00 | 2154435 | WEB - hbr.org HBR | MSARCHIONI | 1685280 | -- | 100 | Z Other | Hi, I have just become a subscriber and am trying to activate my online subscription. I cannot get in as I am receiving a message that I am using an incorrect email address. This cannot be possible. (I received the account | FL | FeedBack Logged | I let him know he was trying to activate his HBR sub with a different email than the one that was on his account. I let him know how to activate it with the correct email address which was also in his email. I also let him know how to update the emai | Closed | Hi, I have just become a subscriber and am trying to activate my online subscription. I cannot get in as I am receiving a message that I am using an incorrect email address. This cannot be possible. (I received the account information from HBR through my email) Please advise. My information is as follows: Subscriber Number: 136761673 Email Address: [EMAIL]<mailto:[EMAIL]> User Name: kenl Existing password: mygirls Thanks. [NAME] Brand Teams sanofi-aventis US [PHONE] Mail Stop: 55C-325A [EMAIL]
 | 2012-01-30 00:00:00 | 10512188 | WEB - hbr.org HBR | JWILLS | 1687504 | -- | 100 | Z Other | Customer signed up for free hbr.org account and thought that was linked to his subscription becuase he could read an article. His HBR sub has expired. | FL | FeedBack Logged | Provided acct number and contact info for subs office. | Closed
 | 2012-01-30 00:00:00 | 11040238 | WEB - hbr.org HBR | MSARCHIONI | 1688488 | -- | 100 | Z Other | She is wondering if she can download HBR articles or if she can only read them online. | FL | FeedBack Logged | I let her know she can only read HBR articles online. | Closed
 | 2012-01-31 00:00:00 | 14108136 | WEB - hbr.org HBR | TYISHA.EDWARDS | 1689104 | -- | 100 | Z Other | Unable to activate online subscription. Record has to be resent, [NAME] will contact the customer. |  |  |  | Closed
 | 2012-01-12 00:00:00 | 14253642 | WEB -Content Builder | VMORRILL | 1570470 | -- | 508 | Application error when placing order | She inadvertently placed an order twice, due to the site giving error messages saying the first one didn't go through, when it had (11752252 = dup) | CR | Credit Processed |  | Closed
 | 2012-01-13 00:00:00 | 14353810 | WEB -Content Builder | SAMUEL.MARKWELL | 1583666 | -- | 508 | Application error when placing order | Edu basic receiving application error when trying to place order |  |  |  | Closed
 | 2012-01-17 00:00:00 | 11504811 | WEB -Content Builder | ALFREDO.ARAUJO | 1587466 | -- | 508 | Application error when placing order | CC issues we had over the holiday |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14414229 | WEB -Content Builder | ALFREDO.ARAUJO | 1587468 | -- | 508 | Application error when placing order | CC issues we had over the holiday |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14414843 | WEB -Content Builder | ALFREDO.ARAUJO | 1587470 | -- | 508 | Application error when placing order | CC issues we had over the holiday |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14415655 | WEB -Content Builder | CELINA.MARTIN | 1588866 | -- | 508 | Application error when placing order | Application error when placing order |  |  |  | Closed
 | 2012-01-17 00:00:00 | 11160769 | WEB -Content Builder | CELINA.MARTIN | 1589092 | -- | 508 | Application error when placing order | Application error when placing order |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14353741 | WEB -Content Builder | VMORRILL | 1591868 | -- | 508 | Application error when placing order | Attempted to order coursepack several times, but it never went through (site error we're aware of and have corrected) | FL | FeedBack Logged | she'll try again today | Open
 | 2012-01-17 00:00:00 | 14308492 | WEB -Content Builder | VMORRILL | 1596272 | -- | 508 | Application error when placing order | System problem didn't allow checkout to be completed, but her card has several pending charges | FL | FeedBack Logged | explained that pending charges will drop off within a few days | Closed
 | 2012-01-17 00:00:00 | 14424642 | WEB -Content Builder | CELINA.MARTIN | 1596866 | -- | 508 | Application error when placing order | Application error when placing order |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14412402 | WEB -Content Builder | VMORRILL | 1598872 | -- | 508 | Application error when placing order | Attempted order 2X but it didn't go through, due to messages about billing address (although she had given the right address); now has 'pending' charges' despite order not being completed | FL | FeedBack Logged | explained that pending charges will drop off within a few days; suggested she re-try the order today | Closed
 | 2012-01-18 00:00:00 | 11196426 | WEB -Content Builder | CELINA.MARTIN | 1602866 | -- | 508 | Application error when placing order | Application error when placing order - multiple pending charges |  |  |  | Closed
 | 2012-01-18 00:00:00 | 11157900 | WEB -Content Builder | CELINA.MARTIN | 1603266 | -- | 508 | Application error when placing order | duplicate pending charges |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14394782 | WEB -Content Builder | VMORRILL | 1604476 | -- | 508 | Application error when placing order | Tried to order coursepack 3 times - none were successful but her c.c. was charged for each attempt | FL | FeedBack Logged | explained that the pending charges would be dropped automatically, within a few days | Closed
 | 2012-01-18 00:00:00 | 13136081 | WEB -Content Builder | VMORRILL | 1606466 | -- | 508 | Application error when placing order | It took 4 attempts for the order to be sent on Monday, so there's multiple pending charges on his cr.card | FL | FeedBack Logged | explained that the excess charges will be dropped within a few days | Open
 | 2012-01-19 00:00:00 | 10324231 | WEB -Content Builder | VMORRILL | 1612066 | -- | 508 | Application error when placing order | Order placed twice, due to site erroneously saying first attempt didn't go through | CR | Credit Processed | second order was 11784040 | Closed
 | 2012-01-19 00:00:00 | 14106188 | WEB -Content Builder | VMORRILL | 1612266 | -- | 508 | Application error when placing order | Took multiple attempts to place order; so her c.c. has several duplicate pending charges | FL | FeedBack Logged | explained that the extra charges should drop off automatically | Closed
 | 2012-01-19 00:00:00 | 14340744 | WEB -Content Builder | VMORRILL | 1613466 | -- | 508 | Application error when placing order | Took three times for order to be sent, so has extra cr.card charges | FL | FeedBack Logged | explained that the 'pending' charges would come off automatically | Closed
 | 2012-01-19 00:00:00 | 11282965 | WEB -Content Builder | VMORRILL | 1616866 | -- | 508 | Application error when placing order | It took 2 tries for order to go through, so he has an extra charge on cr.card activity | FL | FeedBack Logged | Part of Jan.15-16 site problem; extra charge will come off within a few days | Closed
 | 2012-01-19 00:00:00 | 14344544 | WEB -Content Builder | VMORRILL | 1619066 | -- | 508 | Application error when placing order | He attempted to order coursepack on 1/16 -- it didn't go through, but c.c. has a pending charge | FL | FeedBack Logged | He'll re-try order today;I explained that the pending charge would come off within a few days | Open
 | 2012-01-19 00:00:00 | 11189712 | WEB -Content Builder | VMORRILL | 1621466 | -- | 508 | Application error when placing order | Took 2 tries to place order, so extra charges made to cr.card | FL | FeedBack Logged | explained that the duplicate charge would come off automatically, within a few days | Closed
 | 2012-01-19 00:00:00 | 14462142 | WEB -Content Builder | VMORRILL | 1621666 | -- | 508 | Application error when placing order | Placed an order 3X, due to erroneous website message indicating that it hadn't gone through | CR | Credit Processed | duplicate orders: 11780265,11780273 | Closed
 | 2012-01-20 00:00:00 | 14211331 | WEB -Content Builder | TCANNON | 1633066 | 279066-PDF-ENG | 508 | Application error when placing order | Out of print case available to order at zero quantity | FL | FeedBack Logged | Emailed screenshots to [EMAIL] | Closed
 | 2012-01-20 00:00:00 | 14380062 | WEB -Content Builder | VMORRILL | 1638866 | -- | 508 | Application error when placing order | Attempted to place order Sunday but it didn't go through, due to system trouble | FL | FeedBack Logged | he'll try it again today | Open
 | 2012-01-23 00:00:00 | 11432061 | WEB -Content Builder | VMORRILL | 1646468 | -- | 508 | Application error when placing order | Tried several times to order a coursepack on Jan. 15&16, when site was having technical problems, so his c.c. has several pending charges | FL | FeedBack Logged | asked him to re-try ordering; explained that pending charges will drop off within a few days | Closed
 | 2012-01-23 00:00:00 | 11205581 | WEB -Content Builder | VMORRILL | 1647672 | -- | 508 | Application error when placing order | He inadvertently placed an order twice, due to erroneous site messages (indicated that his first attempt didn't go through, when in fact it had) | CR | Credit Processed | ...for duplicate order, 11780096 | Closed
 | 2012-01-23 00:00:00 | 14381863 | WEB -Content Builder | VMORRILL | 1654468 | -- | 508 | Application error when placing order | Erroneous site message caused him to submit order twice | CR | Credit Processed | ...for duplicate order, 11763036 | Closed
 | 2012-01-23 00:00:00 | 14672904 | WEB -Content Builder | TYISHA.EDWARDS | 1655466 | -- | 508 | Application error when placing order | Customer unable to place order on CB, recieved error message. Coursepack link was forced purchased and manual ordr was placed in OM |  |  |  | Closed
 | 2012-01-23 00:00:00 | 14675415 | WEB -Content Builder | TIFANY.DRINKWATER | 1655870 | -- | 508 | Application error when placing order | not able to placed order | FL | FeedBack Logged | using safari- not able to replicate- placed order for her through cb | Closed
 | 2012-01-23 00:00:00 | 14680962 | WEB -Content Builder | SAMUEL.MARKWELL | 1656084 | -- | 508 | Application error when placing order | student [NAME] app error when placing order for cp and ended up purchasing the cp twice |  |  |  | Closed
 | 2012-01-24 00:00:00 | 14641800 | WEB -Content Builder | VMORRILL | 1660466 | 7000-HTM-ENG | 508 | Application error when placing order | It took 6 attempts for his order to go through, so there's multiple pending charges on his cr.card statement now | FL | FeedBack Logged | explained that the extra charges will be deleted automatically within a few days | Closed
 | 2012-01-31 00:00:00 | 14795470 | WEB -Content Builder | VMORRILL | 1689074 | 599060-PDF-ENG | 508 | Application error when placing order | Order went through but PDF links aren't in her library | OLME | Order/License Entered Manually | did "force purchase" in concierge mode | Closed
 | 2012-01-18 00:00:00 | 14525703 | WEB -Content Builder | SAMUEL.MARKWELL | 1610072 | -- | 508 | Application error when placing order | student received application error when trying to purchase |  |  |  | Closed
 | 2012-01-19 00:00:00 | 14470284 | WEB -Content Builder | [NAME] | 1626666 | R0407L-PDF-ENG | 508 | Application error when placing order | getting application error has occurred trying to check out. | OLME | Order/License Entered Manually | I didn't make any changes in Oracle. I only concierged and just placed the order for the student. | Closed
 | 2012-01-03 00:00:00 | 14208692 | WEB -Content Builder | TIFANY.DRINKWATER | 1508868 | -- | 550 | Can't add billing address to order | tried to add address, but would not let her | FL | FeedBack Logged | was able to add address through cb | Closed
 | 2012-01-03 00:00:00 | 14209766 | WEB -Content Builder | MSARCHIONI | 1510292 | -- | 550 | Can't add billing address to order | She is not able to add her billing address. | FL | FeedBack Logged | I added the address for her. | Closed
 | 2012-01-03 00:00:00 | 14208248 | WEB -Content Builder | TIFANY.DRINKWATER | 1510476 | -- | 550 | Can't add billing address to order | says not valid | FL | FeedBack Logged | i was able to add address successfully in student's cb account | Closed
 | 2012-01-04 00:00:00 | 14213866 | WEB -Content Builder | [NAME] | 1512472 | 96608-PDF-ENG | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-05 00:00:00 | 14206005 | WEB -Content Builder | MSARCHIONI | 1520066 | -- | 550 | Can't add billing address to order | He was trying to add his address and he was not able to add it. | FL | FeedBack Logged | I added it to OM so he could process his order. | Closed
 | 2012-01-05 00:00:00 | 11486197 | WEB -Content Builder | MICHELLE.CLANCY | 1523276 | -- | 550 | Can't add billing address to order | Could not add CA 95618 to account |  |  |  | Closed
 | 2012-01-05 00:00:00 | 14239382 | WEB -Content Builder | ALFREDO.ARAUJO | 1525266 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-05 00:00:00 | 13360341 | WEB -Content Builder | ALFREDO.ARAUJO | 1525466 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-06 00:00:00 | 14257180 | WEB -Content Builder | JWILLS | 1534466 | -- | 550 | Can't add billing address to order | Customer added billing address but couldn't choose it from pull-down menu in checkout. | FL | FeedBack Logged |  | Closed
 | 2012-01-06 00:00:00 | 14222429 | WEB -Content Builder | SAMUEL.MARKWELL | 1538266 | -- | 550 | Can't add billing address to order | Received error message that billing address is wrong |  |  |  | Closed
 | 2012-01-09 00:00:00 | 2293277 | WEB -Content Builder | [NAME] | 1541668 | 612002-PDF-ENG | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-09 00:00:00 | 14306605 | WEB -Content Builder | SAMUEL.MARKWELL | 1541878 | -- | 550 | Can't add billing address to order | Customer was unable to add her billing address to purchase a coursepack |  |  |  | Closed
 | 2012-01-09 00:00:00 | 14279522 | WEB -Content Builder | SAMUEL.MARKWELL | 1542466 | -- | 550 | Can't add billing address to order | Student was unable to add billing address to order to purchase a coursepack |  |  |  | Closed
 | 2012-01-09 00:00:00 | 14247782 | WEB -Content Builder | [NAME] | 1542874 | 908046-PDF-ENG | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-10 00:00:00 | 14311222 | WEB -Content Builder | MICHELLE.CLANCY | 1552880 | -- | 550 | Can't add billing address to order | Georgia 30345 (Dekalb) could not be added to the account. |  |  |  | Closed
 | 2012-01-10 00:00:00 | 14319408 | WEB -Content Builder | TIFANY.DRINKWATER | 1554068 | -- | 550 | Can't add billing address to order | unable to add billing address to order | FL | FeedBack Logged | added billing address in oracle- houston, tx | Closed
 | 2012-01-10 00:00:00 | 11268686 | WEB -Content Builder | SAMUEL.MARKWELL | 1554472 | -- | 550 | Can't add billing address to order | Student was unable to complete order due to veritax issue with account |  |  |  | Closed
 | 2012-01-10 00:00:00 | 14321349 | WEB -Content Builder | ALFREDO.ARAUJO | 1557068 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-10 00:00:00 | 14311202 | WEB -Content Builder | [NAME] | 1558066 | 300018-PDF-ENG | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-11 00:00:00 | 14310647 | WEB -Content Builder | [NAME] | 1559266 | -- | 550 | Can't add billing address to order | The customer could not place their order because they could not add billing info |  |  |  | Closed
 | 2012-01-11 00:00:00 | 14301922 | WEB -Content Builder | VMORRILL | 1559268 | -- | 550 | Can't add billing address to order | Site says "address invalid", erroneously - he'd entered correct address, in Atlanta (could be due to conflicting info in our county database) | FL | FeedBack Logged | manually entered his address into Oracle | Closed
 | 2012-01-11 00:00:00 | 14342722 | WEB -Content Builder | MICHELLE.CLANCY | 1568666 | -- | 550 | Can't add billing address to order | Could not add Spring, TX 77386 |  |  |  | Closed
 | 2012-01-12 00:00:00 | 14341689 | WEB -Content Builder | [NAME] | 1570466 | -- | 550 | Can't add billing address to order | The student had an apo address and could not add it on the site to purchase her course pack |  |  |  | Closed
 | 2012-01-12 00:00:00 | 14353376 | WEB -Content Builder | [NAME] | 1573686 | -- | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-12 00:00:00 | 14346883 | WEB -Content Builder | TIFANY.DRINKWATER | 1573868 | -- | 550 | Can't add billing address to order | not able to add address | FL | FeedBack Logged | added address in cb without any problems | Closed
 | 2012-01-12 00:00:00 | 14353443 | WEB -Content Builder | ALFREDO.ARAUJO | 1573872 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-12 00:00:00 | 14346883 | WEB -Content Builder | [NAME] | 1574070 | 410064-PDF-ENG | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed | Since I noticed that Tifany had talked to this customer I thought I would explain in detail my process since her's "didn't work". 1. Have student log out of website. 2. go into [NAME] and delete all addresses and hit Save and Apply at least twice each. 3. Add new address with all three business purposes and hit Save and Apply at least twice. next I go add the credit card and save and apply at least twice. Finally, I go concierge the student and place the order through CB
 | 2012-01-12 00:00:00 | 14305302 | WEB -Content Builder | SEAN.OHARA | 1574266 | -- | 550 | Can't add billing address to order | Can't add billing address to order | FL | FeedBack Logged |  | Closed
 | 2012-01-12 00:00:00 | 14326122 | WEB -Content Builder | TYISHA.EDWARDS | 1575670 | -- | 550 | Can't add billing address to order | Unable to add address trying to purchase coursepack. |  |  |  | Closed
 | 2012-01-12 00:00:00 | 14354186 | WEB -Content Builder | VMORRILL | 1575672 | -- | 550 | Can't add billing address to order | Site says the address is invalid, which is not correct | OLME | Order/License Entered Manually | ...after entering address manually | Closed
 | 2012-01-12 00:00:00 | 14354169 | WEB -Content Builder | MICHELLE.CLANCY | 1575676 | -- | 550 | Can't add billing address to order | Could not add Fort Mitchell, KY 41017 |  |  |  | Closed
 | 2012-01-12 00:00:00 | 14310722 | WEB -Content Builder | VMORRILL | 1576472 | -- | 550 | Can't add billing address to order | Site erroneously says "address is invalid" on multiple attempts | FL | FeedBack Logged | manually entered his address (he's not in any of the city/county trouble places such as Dallas or Dayton) | Closed
 | 2012-01-12 00:00:00 | 14341409 | WEB -Content Builder | ALFREDO.ARAUJO | 1576884 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-13 00:00:00 | 14310647 | WEB -Content Builder | JWILLS | 1580484 | -- | 550 | Can't add billing address to order | Customer gets "Could not Add Address. Address is invalid." message. | FL | FeedBack Logged |  | Closed
 | 2012-01-13 00:00:00 | 14367263 | WEB -Content Builder | VMORRILL | 1581466 | -- | 550 | Can't add billing address to order | Site gives message that address is invalid, but that's not accurate | OLME | Order/License Entered Manually |  | Open
 | 2012-01-13 00:00:00 | 14310682 | WEB -Content Builder | MICHELLE.CLANCY | 1582670 | -- | 550 | Can't add billing address to order | Could not add GA (30907) to the account |  |  |  | Closed
 | 2012-01-13 00:00:00 | 14370542 | WEB -Content Builder | [NAME] | 1583266 | 2069-PDF-ENG | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-17 00:00:00 | 14441923 | WEB -Content Builder | SEAN.OHARA | 1584266 | -- | 550 | Can't add billing address to order | Can't add billing address to order | FL | FeedBack Logged | Added in Oracle- [NAME] worked, not Vernon | Closed
 | 2012-01-17 00:00:00 | 14445864 | WEB -Content Builder | CELINA.MARTIN | 1587272 | -- | 550 | Can't add billing address to order | incorrect billing info added |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14323003 | WEB -Content Builder | JWILLS | 1587290 | -- | 550 | Can't add billing address to order | Manually added Atlanta (Sandy Springs) address for customer -- he had "please wait" screen for minutes after clicking purchase so he tried again; two orders went through. | FL | FeedBack Logged | Zeroed out one of the orders - also the simulation; he tried to buy it last week but couldn't so he missed the simulation session. | Closed
 | 2012-01-17 00:00:00 | 14425662 | WEB -Content Builder | SEAN.OHARA | 1587292 | -- | 550 | Can't add billing address to order | Can't add billing address to order | FL | FeedBack Logged |  | Closed
 | 2012-01-17 00:00:00 | 14417662 | WEB -Content Builder | SAMUEL.MARKWELL | 1588266 | -- | 550 | Can't add billing address to order | Customer was unable to add billing address to complete purchase of coursepack |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14416662 | WEB -Content Builder | [NAME] | 1589112 | -- | 550 | Can't add billing address to order | Can't add billing address to order | RAR | Researched and Resolved |  | Closed
 | 2012-01-17 00:00:00 | 14457962 | WEB -Content Builder | ALFREDO.ARAUJO | 1591474 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Open
 | 2012-01-17 00:00:00 | 14460382 | WEB -Content Builder | [NAME] | 1593088 | -- | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-17 00:00:00 | 14449329 | WEB -Content Builder | SAMUEL.MARKWELL | 1595466 | -- | 550 | Can't add billing address to order | Student unable to complete order due toi system having issue with billing address |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14413023 | WEB -Content Builder | VMORRILL | 1595470 | -- | 550 | Can't add billing address to order | Site didn't accept the address, despite several tries | FL | FeedBack Logged | manually entered address; she was able to then place order | Closed
 | 2012-01-17 00:00:00 | 14079530 | WEB -Content Builder | JWILLS | 1595666 | -- | 550 | Can't add billing address to order | DC address; only one county to choose from -- not sure why this wouldn't add. | FL | FeedBack Logged |  | Closed
 | 2012-01-17 00:00:00 | 14398196 | WEB -Content Builder | SAMUEL.MARKWELL | 1596266 | -- | 550 | Can't add billing address to order | Customer was unable to complete order bc system would not allow him to enter billing address |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14410585 | WEB -Content Builder | [NAME] | 1596286 | 510063-PDF-ENG | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-17 00:00:00 | 14394742 | WEB -Content Builder | [NAME] | 1596868 | -- | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-17 00:00:00 | 13911872 | WEB -Content Builder | SAMUEL.MARKWELL | 1596902 | -- | 550 | Can't add billing address to order | Student was unable to edit billing address to complete order for cp |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14501242 | WEB -Content Builder | [NAME] | 1601466 | -- | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-18 00:00:00 | 14410685 | WEB -Content Builder | [NAME] | 1602666 | -- | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-18 00:00:00 | 14323498 | WEB -Content Builder | TIFANY.DRINKWATER | 1604274 | -- | 550 | Can't add billing address to order | can't add billing address to order- says invalid | FL | FeedBack Logged | added address successfully | Closed
 | 2012-01-18 00:00:00 | 11299612 | WEB -Content Builder | [NAME] | 1604472 | -- | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-18 00:00:00 | 14512627 | WEB -Content Builder | ALFREDO.ARAUJO | 1605066 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14409482 | WEB -Content Builder | MSARCHIONI | 1606666 | -- | 550 | Can't add billing address to order | She was having a problem adding her address to the address book. | FL | FeedBack Logged | I went into her account in Oracle and added the address for her. | Closed
 | 2012-01-18 00:00:00 | 14518846 | WEB -Content Builder | SEAN.OHARA | 1607266 | -- | 550 | Can't add billing address to order | Can't add billing address to order | FL | FeedBack Logged |  | Closed
 | 2012-01-18 00:00:00 | 14480042 | WEB -Content Builder | SEAN.OHARA | 1607268 | -- | 550 | Can't add billing address to order | Can't add billing address to order | FL | FeedBack Logged |  | Closed
 | 2012-01-18 00:00:00 | 14480646 | WEB -Content Builder | SEAN.OHARA | 1608066 | -- | 550 | Can't add billing address to order | Can't add billing address to order | FL | FeedBack Logged | Added in Oracle | Closed
 | 2012-01-18 00:00:00 |  | WEB -Content Builder | SAMUEL.MARKWELL | 1610068 | -- | 550 | Can't add billing address to order | student couldn't add billing address |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14355862 | WEB -Content Builder | ALFREDO.ARAUJO | 1610070 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14526960 | WEB -Content Builder | ALFREDO.ARAUJO | 1611072 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-19 00:00:00 | 14410923 | WEB -Content Builder | JWILLS | 1613668 | -- | 550 | Can't add billing address to order | Mokena, IL 60448 | FL | FeedBack Logged |  | Closed
 | 2012-01-19 00:00:00 | 14530329 | WEB -Content Builder | [NAME] | 1614066 | -- | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-19 00:00:00 | 14261442 | WEB -Content Builder | [NAME] | 1615866 | [NAME] | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-19 00:00:00 | 14506851 | WEB -Content Builder | [NAME] | 1616266 | -- | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-19 00:00:00 | 14485622 | WEB -Content Builder | SAMUEL.MARKWELL | 1630466 | -- | 550 | Can't add billing address to order | student was unable to purchase coursepack |  |  |  | Closed
 | 2012-01-20 00:00:00 | 14588300 | WEB -Content Builder | [NAME] | 1636266 | -- | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-23 00:00:00 | 14621842 | WEB -Content Builder | SEAN.OHARA | 1644866 | -- | 550 | Can't add billing address to order | Can't add billing address to order | FL | FeedBack Logged |  | Closed
 | 2012-01-23 00:00:00 | 14647642 | WEB -Content Builder | SEAN.OHARA | 1645466 | -- | 550 | Can't add billing address to order | Can't add billing address to order | FL | FeedBack Logged |  | Closed
 | 2012-01-23 00:00:00 | 14472183 | WEB -Content Builder | TIFANY.DRINKWATER | 1649466 | -- | 550 | Can't add billing address to order | Can't add billing address to order | FL | FeedBack Logged | added address in cb successfully | Closed
 | 2012-01-23 00:00:00 | 14508982 | WEB -Content Builder | SEAN.OHARA | 1650666 | -- | 550 | Can't add billing address to order | Can't add billing address to order | FL | FeedBack Logged |  | Closed
 | 2012-01-23 00:00:00 | 14034691 | WEB -Content Builder | ALFREDO.ARAUJO | 1650668 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-23 00:00:00 | 14649691 | WEB -Content Builder | ALFREDO.ARAUJO | 1650868 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-23 00:00:00 | 14626890 | WEB -Content Builder | SEAN.OHARA | 1651266 | -- | 550 | Can't add billing address to order | Cannot add "Atlanta" as address. Only "Dunwoody" is allowable | FL | FeedBack Logged | Force-purchased cases for customer at no charge. | Closed
 | 2012-01-23 00:00:00 | 14468678 | WEB -Content Builder | ALFREDO.ARAUJO | 1651470 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-23 00:00:00 | 11792732 | WEB -Content Builder | ALFREDO.ARAUJO | 1652666 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-23 00:00:00 | 14562696 | WEB -Content Builder | SEAN.OHARA | 1653466 | -- | 550 | Can't add billing address to order | Can't add billing address to order | FL | FeedBack Logged | Added in Oracle | Closed
 | 2012-01-23 00:00:00 | 14672904 | WEB -Content Builder | TYISHA.EDWARDS | 1654666 | -- | 550 | Can't add billing address to order | Unable to add address to order, [NAME] county, TX. |  |  |  | Closed
 | 2012-01-23 00:00:00 | 14672825 | WEB -Content Builder | MICHELLE.CLANCY | 1654866 | -- | 550 | Can't add billing address to order | Could not add Hagerstown, MD 21742 |  |  |  | Closed
 | 2012-01-23 00:00:00 | 14644512 | WEB -Content Builder | ALFREDO.ARAUJO | 1655068 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-23 00:00:00 | 14666102 | WEB -Content Builder | ALFREDO.ARAUJO | 1655072 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-23 00:00:00 | 14367096 | WEB -Content Builder | TIFANY.DRINKWATER | 1655272 | -- | 550 | Can't add billing address to order | billing address is listed mis-spelled | FL | FeedBack Logged | correct name of street | Closed
 | 2012-01-23 00:00:00 | 14681882 | WEB -Content Builder | SAMUEL.MARKWELL | 1656094 | -- | 550 | Can't add billing address to order | Student was unable to add billing address to complete CP order |  |  |  | Closed
 | 2012-01-24 00:00:00 | 14635322 | WEB -Content Builder | TYISHA.EDWARDS | 1660066 | -- | 550 | Can't add billing address to order | Error message "Invalid Address". Orange county, NY. |  |  |  | Closed
 | 2012-01-24 00:00:00 | 14704882 | WEB -Content Builder | MSARCHIONI | 1661674 | -- | 550 | Can't add billing address to order | He was trying to click on the Add New button for address and it was just hanging so he never go the screen to add it. | FL | FeedBack Logged | I was able to impersonate his account and add the address for him. | Closed
 | 2012-01-24 00:00:00 | 14707755 | WEB -Content Builder | [NAME] | 1663666 | -- | 550 | Can't add billing address to order | Couldn't register b/c address wouldn't be accepted. | OLME | Order/License Entered Manually | registered for him with HBSP's address | Closed
 | 2012-01-24 00:00:00 | 14712782 | WEB -Content Builder | SEAN.OHARA | 1665466 | -- | 550 | Can't add billing address to order | Can't add billing address to order | FL | FeedBack Logged |  | Closed
 | 2012-01-24 00:00:00 | 14675862 | WEB -Content Builder | ALFREDO.ARAUJO | 1665470 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-24 00:00:00 | 14714203 | WEB -Content Builder | MICHELLE.CLANCY | 1666666 | -- | 550 | Can't add billing address to order | Could not add Ormond Beach, FL 32174 |  |  |  | Closed
 | 2012-01-24 00:00:00 | 14686768 | WEB -Content Builder | ALFREDO.ARAUJO | 1666866 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-24 00:00:00 | 14713943 | WEB -Content Builder | TYISHA.EDWARDS | 1667266 | -- | 550 | Can't add billing address to order | Unable to add address, error messge "Invalid Billing Address" |  |  |  | Closed
 | 2012-01-24 00:00:00 | 14645482 | WEB -Content Builder | TYISHA.EDWARDS | 1670266 | -- | 550 | Can't add billing address to order | Error Message "Invalid Billing Address" Colorado Springs, Co |  |  |  | Closed
 | 2012-01-24 00:00:00 | 14720907 | WEB -Content Builder | [NAME] | 1670470 | 800069-PDF-ENG | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-24 00:00:00 | 14713268 | WEB -Content Builder | ALFREDO.ARAUJO | 1670668 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-24 00:00:00 | 14686132 | WEB -Content Builder | SAMUEL.MARKWELL | 1672066 | -- | 550 | Can't add billing address to order | Student was unable to add address to purchase coursepack |  |  |  | Closed
 | 2012-01-24 00:00:00 | 14290377 | WEB -Content Builder | SAMUEL.MARKWELL | 1672266 | -- | 550 | Can't add billing address to order | student couldn't add billing address to purchase coursepack |  |  |  | Closed
 | 2012-01-25 00:00:00 | 14347182 | WEB -Content Builder | MICHELLE.CLANCY | 1673266 | -- | 550 | Can't add billing address to order | Could not add Nashville, TN 37221 |  |  |  | Closed
 | 2012-01-25 00:00:00 | 14710114 | WEB -Content Builder | VMORRILL | 1674880 | -- | 550 | Can't add billing address to order | Site message says city/zip combo invalid, but it wasn't (erroneous message) | FL | FeedBack Logged | manually updated her address | Closed
 | 2012-01-25 00:00:00 | 14757629 | WEB -Content Builder | ALFREDO.ARAUJO | 1674924 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-25 00:00:00 | 14765584 | WEB -Content Builder | ALFREDO.ARAUJO | 1677066 | -- | 550 | Can't add billing address to order | ` |  |  |  | Closed
 | 2012-01-25 00:00:00 | 14734242 | WEB -Content Builder | ALFREDO.ARAUJO | 1677074 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-25 00:00:00 | 14759203 | WEB -Content Builder | [NAME] | 1678472 | -- | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-25 00:00:00 | 14776290 | WEB -Content Builder | [NAME] | 1682066 | -- | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-25 00:00:00 | 14530424 | WEB -Content Builder | [NAME] | 1682266 | -- | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-25 00:00:00 | 14720911 | WEB -Content Builder | TIFANY.DRINKWATER | 1682474 | -- | 550 | Can't add billing address to order | Can't add billing address to order | FL | FeedBack Logged | sent email- explained provide billing address & will update account | Closed
 | 2012-01-25 00:00:00 | 14677962 | WEB -Content Builder | TIFANY.DRINKWATER | 1682490 | -- | 550 | Can't add billing address to order | Can't add billing address to order | FL | FeedBack Logged | added billing address in cb without any problems | Closed
 | 2012-01-26 00:00:00 | 14782636 | WEB -Content Builder | [NAME] | 1682880 | 296003-PDF-ENG | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-26 00:00:00 | 14760483 | WEB -Content Builder | MSARCHIONI | 1682886 | -- | 550 | Can't add billing address to order | He is not able to add his billing address to order his CP. | FL | FeedBack Logged | I added the address for him. | Closed
 | 2012-01-26 00:00:00 | 14712965 | WEB -Content Builder | MICHELLE.CLANCY | 1682912 | -- | 550 | Can't add billing address to order | Could not add Meridian, ID 83642 |  |  |  | Closed
 | 2012-01-26 00:00:00 | 14783680 | WEB -Content Builder | TIFANY.DRINKWATER | 1682964 | -- | 550 | Can't add billing address to order | Can't add billing address to order | FL | FeedBack Logged | added address in cb without any problems | Closed
 | 2012-01-26 00:00:00 | 14783778 | WEB -Content Builder | [NAME] | 1682972 | -- | 550 | Can't add billing address to order | The student couldn't progress through the order |  |  |  | Closed
 | 2012-01-26 00:00:00 | 14783875 | WEB -Content Builder | VMORRILL | 1682980 | -- | 550 | Can't add billing address to order | Site wouldn't take her billing address, despite it being entered accurately | FL | FeedBack Logged | manually put in her address | Closed
 | 2012-01-26 00:00:00 | 14709132 | WEB -Content Builder | VMORRILL | 1682986 | -- | 550 | Can't add billing address to order | Site wouldn't accept what she entered for some reason, although it was accurate & valid | FL | FeedBack Logged | manually updated her account | Closed
 | 2012-01-26 00:00:00 | 14783921 | WEB -Content Builder | MICHELLE.CLANCY | 1682988 | -- | 550 | Can't add billing address to order | Could not add Humble, TX 77346 |  |  |  | Closed
 | 2012-01-27 00:00:00 | 14777811 | WEB -Content Builder | TYISHA.EDWARDS | 1685102 | -- | 550 | Can't add billing address to order | "Invalid Address" Error message. Address had to be added manually |  |  |  | Closed
 | 2012-01-27 00:00:00 | 14413572 | WEB -Content Builder | MICHELLE.CLANCY | 1685128 | -- | 550 | Can't add billing address to order | Could not add San Diego, CA 92108 |  |  |  | Closed
 | 2012-01-27 00:00:00 | 14791742 | WEB -Content Builder | [NAME] | 1685152 | -- | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-27 00:00:00 | 11401145 | WEB -Content Builder | SEAN.OHARA | 1685162 | -- | 550 | Can't add billing address to order | Can't add billing address to order | FL | FeedBack Logged | Added in Oracle | Closed
 | 2012-01-27 00:00:00 | 14791871 | WEB -Content Builder | TYISHA.EDWARDS | 1685180 | -- | 550 | Can't add billing address to order | Error message "Invalid Address" |  |  |  | Closed
 | 2012-01-27 00:00:00 | 14778684 | WEB -Content Builder | SEAN.OHARA | 1685228 | -- | 550 | Can't add billing address to order | Can't add billing address to order | FL | FeedBack Logged |  | Closed
 | 2012-01-27 00:00:00 | 14786058 | WEB -Content Builder | SAMUEL.MARKWELL | 1685244 | -- | 550 | Can't add billing address to order | student was unable to complete purchase bc he was unable to add billing address |  |  |  | Closed
 | 2012-01-30 00:00:00 | 14622126 | WEB -Content Builder | MSARCHIONI | 1686878 | -- | 550 | Can't add billing address to order | She was having a problem adding her address to the address book. | FL | FeedBack Logged | I added the address for her. | Closed
 | 2012-01-30 00:00:00 | 14805894 | WEB -Content Builder | SEAN.OHARA | 1686896 | -- | 550 | Can't add billing address to order | Can't add billing address to order | FL | FeedBack Logged |  | Closed
 | 2012-01-30 00:00:00 | 14664110 | WEB -Content Builder | MICHELLE.CLANCY | 1686904 | -- | 550 | Can't add billing address to order | Could not add Belaire, TX 77401 |  |  |  | Closed
 | 2012-01-30 00:00:00 | 14810587 | WEB -Content Builder | VMORRILL | 1686908 | -- | 550 | Can't add billing address to order | Site wouldn't accept what she entered, for no apparent reason | FL | FeedBack Logged | manually updated address | Closed
 | 2012-01-30 00:00:00 | 14810833 | WEB -Content Builder | SEAN.OHARA | 1686914 | -- | 550 | Can't add billing address to order | Can't add billing address to order | FL | FeedBack Logged |  | Closed
 | 2012-01-30 00:00:00 | 14810917 | WEB -Content Builder | SEAN.OHARA | 1686916 | -- | 550 | Can't add billing address to order | Can't add billing address to order | FL | FeedBack Logged |  | Closed
 | 2012-01-30 00:00:00 | 14812156 | WEB -Content Builder | [NAME] | 1687482 | -- | 550 | Can't add billing address to order | The customer couldn't place order |  |  |  | Closed
 | 2012-01-30 00:00:00 | 11101218 | WEB -Content Builder | ALFREDO.ARAUJO | 1687490 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-30 00:00:00 | 14806105 | WEB -Content Builder | TIFANY.DRINKWATER | 1687506 | -- | 550 | Can't add billing address to order | not able to add billing address to order- houston, tx | FL | FeedBack Logged | added address in oracle since houston, tx will not through on cb | Closed
 | 2012-01-30 00:00:00 | 14777726 | WEB -Content Builder | SEAN.OHARA | 1687534 | -- | 550 | Can't add billing address to order | Can't add billing address to order | FL | FeedBack Logged | Added in Oracle | Closed
 | 2012-01-30 00:00:00 | 14782612 | WEB -Content Builder | MSARCHIONI | 1687538 | -- | 550 | Can't add billing address to order | She is not able to add her billing address. | FL | FeedBack Logged | I added the billing address for her. | Closed
 | 2012-01-30 00:00:00 | 14813042 | WEB -Content Builder | [NAME] | 1687552 | -- | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-30 00:00:00 | 14635551 | WEB -Content Builder | MICHELLE.CLANCY | 1688866 | -- | 550 | Can't add billing address to order | Could not add Essex, VT 05452 |  |  |  | Closed
 | 2012-01-31 00:00:00 | 14819575 | WEB -Content Builder | MICHELLE.CLANCY | 1689098 | -- | 550 | Can't add billing address to order | Could not add San Atonio, TX 78232 |  |  |  | Open
 | 2012-01-31 00:00:00 | 14819795 | WEB -Content Builder | JWILLS | 1689122 | -- | 550 | Can't add billing address to order | Couldn't add Houston, TX address. | FL | FeedBack Logged |  | Closed
 | 2012-01-31 00:00:00 | 14711183 | WEB -Content Builder | [NAME] | 1689184 | -- | 550 | Can't add billing address to order | Can't add billing address to order | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-31 00:00:00 | 14820326 | WEB -Content Builder | ALFREDO.ARAUJO | 1689198 | -- | 550 | Can't add billing address to order | Can't add billing address to order` |  |  |  | Closed
 | 2012-01-31 00:00:00 | 14819645 | WEB -Content Builder | ALFREDO.ARAUJO | 1689212 | -- | 550 | Can't add billing address to order | Can't add billing address to order |  |  |  | Closed
 | 2012-01-31 00:00:00 | 14803702 | WEB -Content Builder | MSARCHIONI | 1689222 | -- | 550 | Can't add billing address to order | He is not able to add the billing address to the order. | FL | FeedBack Logged | I added the billing address for him. | Closed
 | 2012-01-31 00:00:00 | 14036439 | WEB -Content Builder | MICHELLE.CLANCY | 1689238 | -- | 550 | Can't add billing address to order | Could not add Boise, ID 83719 |  |  |  | Closed
 | 2012-01-06 00:00:00 | 14259427 | WEB -Content Builder | TIFANY.DRINKWATER | 1534266 | -- | 559 | CL Sims in CB | [NAME] for jp morgan- 63 users- CL handling billing | FL | FeedBack Logged |  | Open
 | 2012-01-06 00:00:00 | 13343382 | WEB -Content Builder | [NAME] | 1536266 | 7000-HTM-ENG | 559 | CL Sims in CB | CL Sims in CB | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-09 00:00:00 | 14309342 | WEB -Content Builder | [NAME] | 1546866 | 7000-HTM-ENG | 559 | CL Sims in CB | zeroing out b/c CL handling billing | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-09 00:00:00 | 14309342 | WEB -Content Builder | [NAME] | 1547266 | 7000-HTM-ENG | 559 | CL Sims in CB | zeroing out b/c CL handling billing | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-10 00:00:00 | 10512413 | WEB -Content Builder | SAMUEL.MARKWELL | 1553070 | -- | 559 | CL Sims in CB | Prof wrote requesting a Forio set up for Root Beer Game. Informed of CB setup proceedure. |  |  |  | Closed
 | 2012-01-13 00:00:00 | 14366996 | WEB -Content Builder | TIFANY.DRINKWATER | 1580482 | -- | 559 | CL Sims in CB | CL request for 20 users for Everest v2 | FL | FeedBack Logged | setup sim in cb | Closed
 | 2012-01-13 00:00:00 | 2472129 | WEB -Content Builder | SAMUEL.MARKWELL | 1580666 | -- | 559 | CL Sims in CB | Prof called bc he didn't know how to reset the Change Mgmt scenario setting for a free trial |  |  |  | Closed
 | 2012-01-13 00:00:00 | 14369719 | WEB -Content Builder | TIFANY.DRINKWATER | 1582870 | -- | 559 | CL Sims in CB | set up demo instance of everest v2 for 5 users | FL | FeedBack Logged |  | Closed
 | 2012-01-20 00:00:00 | 14587488 | WEB -Content Builder | [NAME] | 1635266 | 3252-HTM-ENG | 559 | CL Sims in CB | CL online course in CB | FL | FeedBack Logged |  | Closed
 | 2012-01-20 00:00:00 | 14587488 | WEB -Content Builder | [NAME] | 1635666 | 3252-HTM-ENG | 559 | CL Sims in CB | setting up corp account with online course so zero'd out billing b/c they've actually already paid for it (originally on hbr.org | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-20 00:00:00 | 14597602 | WEB -Content Builder | [NAME] | 1641866 | 7000-HTM-ENG | 559 | CL Sims in CB | Leadership Direct set up of Everest | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-24 00:00:00 | 14723822 | WEB -Content Builder | [NAME] | 1671268 | 2656-HTM-ENG | 559 | CL Sims in CB | free demo | RAR | Researched and Resolved |  | Closed
 | 2012-01-04 00:00:00 | 10190183 | WEB -Content Builder | [NAME] | 1512526 | 7005-HTM-ENG | 283 | Course planning no bill to choice | billing portion is being handled by a License | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-04 00:00:00 | 2214353 | WEB -Content Builder | [NAME] | 1516666 | 3292-HTM-ENG | 283 | Course planning no bill to choice | zeroing out b/c order 11740837 accounts for charges | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-06 00:00:00 | 1376310 | WEB -Content Builder | TIFANY.DRINKWATER | 1531468 | -- | 283 | Course planning no bill to choice | site license | FL | FeedBack Logged | set up course & zeroed out billing for site license | Closed
 | 2012-01-06 00:00:00 | 11910381 | WEB -Content Builder | [NAME] | 1531470 | 2656-HTM-ENG | 283 | Course planning no bill to choice | zero'd out and billed 2967897 | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-09 00:00:00 | 2452240 | WEB -Content Builder | TIFANY.DRINKWATER | 1547666 | -- | 283 | Course planning no bill to choice | separate bill to for sim | FL | FeedBack Logged | placed order through cb & changed billing address in oracle | Closed
 | 2012-01-12 00:00:00 | 11721079 | WEB -Content Builder | [NAME] | 1576870 | 3356-HTM-ENG | 283 | Course planning no bill to choice | zeroing out b/c enterprise level agreement | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-18 00:00:00 | 1018530 | WEB -Content Builder | [NAME] | 1608068 | 3341-HTM-ENG | 283 | Course planning no bill to choice | zeroing out and order # 11783134 is billing | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-24 00:00:00 | 10352269 | WEB -Content Builder | [NAME] | 1667666 | 2656-HTM-ENG | 283 | Course planning no bill to choice | Course planning no bill to choice | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-25 00:00:00 | 13388557 | WEB -Content Builder | [NAME] | 1678466 | 3356-HTM-ENG | 283 | Course planning no bill to choice | Course planning no bill to choice | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-27 00:00:00 | 11625509 | WEB -Content Builder | [NAME] | 1685144 | 3356-HTM-ENG | 283 | Course planning no bill to choice | zeroing and billing 10277156 | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-03 00:00:00 | 11824698 | WEB -Content Builder | SEAN.OHARA | 1510300 | -- | 116 | Credit card issue (AVS check, etc.) | 806 [NAME] | FL | FeedBack Logged |  | Closed
 | 2012-01-04 00:00:00 | 14110744 | WEB -Content Builder | [NAME] | 1512476 | 609066-PDF-ENG | 116 | Credit card issue (AVS check, etc.) | Student pushed Purchase Coursepack button twice so duplicate pending charges showed up | VA | Verbal Apology | Explained duplicate pending charge will fall away. | Closed
 | 2012-01-04 00:00:00 | 14213842 | WEB -Content Builder | TIFANY.DRINKWATER | 1512504 | -- | 116 | Credit card issue (AVS check, etc.) | payment not going through on website | FL | FeedBack Logged | tried to place order through oracle- payment was declined- 530- explained to customer to contact cc company | Closed
 | 2012-01-05 00:00:00 | 13412761 | WEB -Content Builder | SEAN.OHARA | 1522066 | -- | 116 | Credit card issue (AVS check, etc.) | Unable to check out- bad county on address | FL | FeedBack Logged |  | Closed
 | 2012-01-06 00:00:00 | 13821001 | WEB -Content Builder | SEAN.OHARA | 1537272 | -- | 116 | Credit card issue (AVS check, etc.) | 530 Do Not Honor | FL | FeedBack Logged |  | Closed
 | 2012-01-09 00:00:00 | 14194737 | WEB -Content Builder | TIFANY.DRINKWATER | 1541268 | -- | 116 | Credit card issue (AVS check, etc.) | could not process payment online- card expires this month | FL | FeedBack Logged | was able to put the payment through manually in oracle. | Closed
 | 2012-01-09 00:00:00 | 11268686 | WEB -Content Builder | MSARCHIONI | 1541874 | -- | 116 | Credit card issue (AVS check, etc.) | Your web site seems to be having some technical issues. I have tried | FL | FeedBack Logged | I let her know if she's still having a problem we could try and process it for her. | Closed | Hello, Your web site seems to be having some technical issues. I have tried several times to purchase my $8 coursepack, using two different browsers and two different credit cards. I need a case study ASAP for my graduate program. Could someone please get back to me and help me get the problem resolved? Thanks - you can reach me at this email or at the phone number below. MaryAnn McNulty -- maryannmcnulty | c9 [PHONE] | maryannmcnulty (skype)
 | 2012-01-10 00:00:00 | 14319307 | WEB -Content Builder | TIFANY.DRINKWATER | 1553866 | -- | 116 | Credit card issue (AVS check, etc.) | not able to process payment online | FL | FeedBack Logged | placed order in oracle without any problems | Closed
 | 2012-01-10 00:00:00 | 14310308 | WEB -Content Builder | MSARCHIONI | 1554070 | -- | 116 | Credit card issue (AVS check, etc.) | She was trying to process an order through CB and it failed. | FL | FeedBack Logged | I tried to enter it in manually through CB and the two credit cards I tried both failed. I let her know she would need to try another card because the two I tried are not working. | Closed
 | 2012-01-10 00:00:00 | 13445014 | WEB -Content Builder | SEAN.OHARA | 1556474 | -- | 116 | Credit card issue (AVS check, etc.) | Do Not Honor- 530 | FL | FeedBack Logged |  | Closed
 | 2012-01-11 00:00:00 | 14336798 | WEB -Content Builder | TIFANY.DRINKWATER | 1563466 | -- | 116 | Credit card issue (AVS check, etc.) | not accepting cc info on cb | FL | FeedBack Logged | was able to place order in oracle | Closed
 | 2012-01-12 00:00:00 | 14342169 | WEB -Content Builder | SEAN.OHARA | 1571880 | -- | 116 | Credit card issue (AVS check, etc.) | CC number registering as invalid on CB and in [NAME] (Feb 2013 expiration), customer called issuer and confirmed number and address | FL | FeedBack Logged |  | Closed
 | 2012-01-12 00:00:00 | 14353894 | WEB -Content Builder | TIFANY.DRINKWATER | 1575066 | -- | 116 | Credit card issue (AVS check, etc.) | could not process payment on cb | FL | FeedBack Logged | placed order in oracle | Closed
 | 2012-01-17 00:00:00 |  | WEB -Content Builder | [NAME] | 1584270 | -- | 116 | Credit card issue (AVS check, etc.) | The customer coulnd't order on the site, the site was down over the weekend |  |  |  | Closed
 | 2012-01-17 00:00:00 |  | WEB -Content Builder | [NAME] | 1584466 | -- | 116 | Credit card issue (AVS check, etc.) | The site was down and the customer couldn't order |  |  |  | Closed
 | 2012-01-17 00:00:00 |  | WEB -Content Builder | [NAME] | 1584866 | -- | 116 | Credit card issue (AVS check, etc.) | The student could buy her items because our site was down |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14405782 | WEB -Content Builder | SEAN.OHARA | 1585066 | -- | 116 | Credit card issue (AVS check, etc.) | Credit card issue (AVS check, etc.) | FL | FeedBack Logged |  | Closed
 | 2012-01-17 00:00:00 |  | WEB -Content Builder | [NAME] | 1585068 | -- | 116 | Credit card issue (AVS check, etc.) | The customer could not process their order because the site was down |  |  |  | Closed
 | 2012-01-17 00:00:00 |  | WEB -Content Builder | [NAME] | 1585266 | -- | 116 | Credit card issue (AVS check, etc.) | The customer couldn't process their order because our site was down |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14372463 | WEB -Content Builder | SEAN.OHARA | 1586066 | -- | 116 | Credit card issue (AVS check, etc.) | Credit card issue (AVS check, etc.) | FL | FeedBack Logged |  | Closed
 | 2012-01-17 00:00:00 |  | WEB -Content Builder | SEAN.OHARA | 1586070 | -- | 116 | Credit card issue (AVS check, etc.) | Payment system down | FL | FeedBack Logged |  | Closed
 | 2012-01-17 00:00:00 |  | WEB -Content Builder | [NAME] | 1586266 | -- | 116 | Credit card issue (AVS check, etc.) | The customer could not process their order because the site was down |  |  |  | Closed
 | 2012-01-17 00:00:00 |  | WEB -Content Builder | SEAN.OHARA | 1586268 | -- | 116 | Credit card issue (AVS check, etc.) | Payment system outage | FL | FeedBack Logged |  | Closed
 | 2012-01-17 00:00:00 | 14413471 | WEB -Content Builder | MSARCHIONI | 1586666 | -- | 116 | Credit card issue (AVS check, etc.) | He was having a problem trying to process his order over the weekend. | FL | FeedBack Logged | I let him know the credit card system was down over the weekend. | Closed
 | 2012-01-17 00:00:00 |  | WEB -Content Builder | SEAN.OHARA | 1586866 | -- | 116 | Credit card issue (AVS check, etc.) | Payment System Down | FL | FeedBack Logged |  | Closed
 | 2012-01-17 00:00:00 | 14219363 | WEB -Content Builder | SEAN.OHARA | 1586870 | -- | 116 | Credit card issue (AVS check, etc.) | Payment system down, pending charges | FL | FeedBack Logged |  | Closed
 | 2012-01-17 00:00:00 | 14246604 | WEB -Content Builder | SEAN.OHARA | 1586872 | -- | 116 | Credit card issue (AVS check, etc.) | Payment system down | FL | FeedBack Logged |  | Closed
 | 2012-01-17 00:00:00 | 14373602 | WEB -Content Builder | CELINA.MARTIN | 1587074 | -- | 116 | Credit card issue (AVS check, etc.) | duplicate charges pending |  |  |  | Closed
 | 2012-01-17 00:00:00 |  | WEB -Content Builder | SEAN.OHARA | 1587268 | -- | 116 | Credit card issue (AVS check, etc.) | Payment system down | FL | FeedBack Logged |  | Closed
 | 2012-01-17 00:00:00 | 14394129 | WEB -Content Builder | SEAN.OHARA | 1587270 | -- | 116 | Credit card issue (AVS check, etc.) | Payment system down, pending charges | FL | FeedBack Logged |  | Closed
 | 2012-01-17 00:00:00 | 14320657 | WEB -Content Builder | MSARCHIONI | 1587274 | -- | 116 | Credit card issue (AVS check, etc.) | He tried to purchase a CP over the weekend. | FL | FeedBack Logged | I let him know that the credit card system was down so nothing was processed and he would not be charged. I let him know it is up now. | Closed
 | 2012-01-17 00:00:00 | 14419826 | WEB -Content Builder | MSARCHIONI | 1587278 | -- | 116 | Credit card issue (AVS check, etc.) | He was trying to order his course pack yesterday and he was having issues. He was finally able to put it through. | FL | FeedBack Logged | I let him know he was only charged once. I also let him know any pending charges would be removed. | Closed
 | 2012-01-17 00:00:00 | 14409197 | WEB -Content Builder | SEAN.OHARA | 1587282 | -- | 116 | Credit card issue (AVS check, etc.) | Payment system down, pending charges | FL | FeedBack Logged |  | Closed
 | 2012-01-17 00:00:00 | 14408602 | WEB -Content Builder | CELINA.MARTIN | 1587284 | -- | 116 | Credit card issue (AVS check, etc.) | could not process order - duplicate pending charges |  |  |  | Closed
 | 2012-01-17 00:00:00 |  | WEB -Content Builder | SEAN.OHARA | 1587286 | -- | 116 | Credit card issue (AVS check, etc.) | Payment system down, pending charges |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14413573 | WEB -Content Builder | SEAN.OHARA | 1587474 | -- | 116 | Credit card issue (AVS check, etc.) | Payment system down, pending charges | FL | FeedBack Logged |  | Closed
 | 2012-01-17 00:00:00 | 14408872 | WEB -Content Builder | SEAN.OHARA | 1587476 | -- | 116 | Credit card issue (AVS check, etc.) | CC would not process on CB, worked fine in Oracle | FL | FeedBack Logged |  | Closed
 | 2012-01-17 00:00:00 |  | WEB -Content Builder | SEAN.OHARA | 1587870 | -- | 116 | Credit card issue (AVS check, etc.) | Payment system down, pending charges | FL | FeedBack Logged |  | Closed
 | 2012-01-17 00:00:00 |  | WEB -Content Builder | SEAN.OHARA | 1587872 | -- | 116 | Credit card issue (AVS check, etc.) | Payment system down, pending charges | FL | FeedBack Logged |  | Closed
 | 2012-01-17 00:00:00 | 14369947 | WEB -Content Builder | ALFREDO.ARAUJO | 1587874 | -- | 116 | Credit card issue (AVS check, etc.) | Unable to place order over the weekend | RTA | Resolved (Tip Added) | CC issues we had over the holiday | Closed
 | 2012-01-17 00:00:00 | 14015870 | WEB -Content Builder | ALFREDO.ARAUJO | 1588466 | -- | 116 | Credit card issue (AVS check, etc.) | Unable to place order over the weekend |  |  |  | Closed
 | 2012-01-17 00:00:00 | 11221974 | WEB -Content Builder | MSARCHIONI | 1589084 | -- | 116 | Credit card issue (AVS check, etc.) | He was trying to purchase a course pack over the weekend. He check his statement and he's seeing two pending charges. | FL | FeedBack Logged | I let him know that the cc system was down and those pending charges will eventually be removed by his bank. | Closed
 | 2012-01-17 00:00:00 | 14419643 | WEB -Content Builder | ALFREDO.ARAUJO | 1589086 | -- | 116 | Credit card issue (AVS check, etc.) | Unable to place order over the weekend |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14369104 | WEB -Content Builder | SAMUEL.MARKWELL | 1589104 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 12487181 | WEB -Content Builder | SAMUEL.MARKWELL | 1589110 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Open
 | 2012-01-17 00:00:00 | 14392426 | WEB -Content Builder | SAMUEL.MARKWELL | 1589116 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 |  | WEB -Content Builder | SEAN.OHARA | 1589118 | -- | 116 | Credit card issue (AVS check, etc.) | Payment systems down, pending charges. | FL | FeedBack Logged |  | Closed
 | 2012-01-17 00:00:00 | 14245242 | WEB -Content Builder | SAMUEL.MARKWELL | 1589122 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14396682 | WEB -Content Builder | SAMUEL.MARKWELL | 1589124 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 2322299 | WEB -Content Builder | SAMUEL.MARKWELL | 1589126 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 13952094 | WEB -Content Builder | SAMUEL.MARKWELL | 1589128 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 13946073 | WEB -Content Builder | SAMUEL.MARKWELL | 1589132 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14408622 | WEB -Content Builder | MSARCHIONI | 1589134 | -- | 116 | Credit card issue (AVS check, etc.) | She was trying to order a CP over the weekend and she received an error. | FL | FeedBack Logged | I let her know that the cc systems was down and nothing will be processed. I let her know any pending transactions will be removed by her cc company. | Closed
 | 2012-01-17 00:00:00 | 14317939 | WEB -Content Builder | SAMUEL.MARKWELL | 1589666 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14262102 | WEB -Content Builder | SEAN.OHARA | 1589866 | -- | 116 | Credit card issue (AVS check, etc.) | Payment system down | FL | FeedBack Logged |  | Closed
 | 2012-01-17 00:00:00 | 14419835 | WEB -Content Builder | ALFREDO.ARAUJO | 1590066 | -- | 116 | Credit card issue (AVS check, etc.) | Credit card issue (AVS check, etc.) |  |  |  | Closed
 | 2012-01-17 00:00:00 | 11185780 | WEB -Content Builder | SAMUEL.MARKWELL | 1590266 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14408882 | WEB -Content Builder | SAMUEL.MARKWELL | 1590466 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14421673 | WEB -Content Builder | ALFREDO.ARAUJO | 1590666 | -- | 116 | Credit card issue (AVS check, etc.) | Credit card issue (AVS check, etc.) |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14408864 | WEB -Content Builder | SAMUEL.MARKWELL | 1590866 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14408579 | WEB -Content Builder | SAMUEL.MARKWELL | 1591066 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 11761659 | WEB -Content Builder | SAMUEL.MARKWELL | 1591068 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14410813 | WEB -Content Builder | SAMUEL.MARKWELL | 1591266 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14411622 | WEB -Content Builder | SAMUEL.MARKWELL | 1591466 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14411363 | WEB -Content Builder | SAMUEL.MARKWELL | 1591468 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14354462 | WEB -Content Builder | SAMUEL.MARKWELL | 1591472 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14412333 | WEB -Content Builder | SAMUEL.MARKWELL | 1591476 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14246675 | WEB -Content Builder | SAMUEL.MARKWELL | 1591478 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 10336538 | WEB -Content Builder | SAMUEL.MARKWELL | 1591870 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 11221974 | WEB -Content Builder | SAMUEL.MARKWELL | 1592066 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14412442 | WEB -Content Builder | SAMUEL.MARKWELL | 1592266 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 13812912 | WEB -Content Builder | SAMUEL.MARKWELL | 1592466 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14225944 | WEB -Content Builder | MSARCHIONI | 1592868 | -- | 116 | Credit card issue (AVS check, etc.) | He was trying to purchase a course pack over the weekend. | FL | FeedBack Logged | I let him know that nothing was processed that the cc system was down. | Closed
 | 2012-01-17 00:00:00 | 12983761 | WEB -Content Builder | SAMUEL.MARKWELL | 1593068 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14355076 | WEB -Content Builder | MSARCHIONI | 1593072 | -- | 116 | Credit card issue (AVS check, etc.) | She was having a problem trying to place an order over the weekend. | FL | FeedBack Logged | I let her know that nothing was processed the cc system was down over the weekend. I let her know if she can place her order today. | Closed
 | 2012-01-17 00:00:00 | 13465705 | WEB -Content Builder | SAMUEL.MARKWELL | 1593074 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14414948 | WEB -Content Builder | SAMUEL.MARKWELL | 1593080 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14414616 | WEB -Content Builder | SAMUEL.MARKWELL | 1593082 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 10551132 | WEB -Content Builder | SAMUEL.MARKWELL | 1593084 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 10519515 | WEB -Content Builder | SAMUEL.MARKWELL | 1593086 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14413575 | WEB -Content Builder | SAMUEL.MARKWELL | 1593090 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14369947 | WEB -Content Builder | SAMUEL.MARKWELL | 1593092 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 12670565 | WEB -Content Builder | SAMUEL.MARKWELL | 1593094 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14401366 | WEB -Content Builder | SAMUEL.MARKWELL | 1593096 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14393987 | WEB -Content Builder | ALFREDO.ARAUJO | 1593098 | -- | 116 | Credit card issue (AVS check, etc.) | Credit card issue (AVS check, etc.) |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14225944 | WEB -Content Builder | MSARCHIONI | 1593268 | -- | 116 | Credit card issue (AVS check, etc.) | He was have an issue trying to process his CP his address was not being accepted. | FL | FeedBack Logged | I add the address in Oracle and I was able to process the order for him through the website. | Closed
 | 2012-01-17 00:00:00 | 13116241 | WEB -Content Builder | ALFREDO.ARAUJO | 1594866 | -- | 116 | Credit card issue (AVS check, etc.) | Unable to place order over the weekend |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14424307 | WEB -Content Builder | MSARCHIONI | 1595472 | -- | 116 | Credit card issue (AVS check, etc.) | She trying to process her order over the weekend and she check her statement online and she's seeing two charges. | FL | FeedBack Logged | I let her know we've only charged her once. I let her know the other pending charge will be removed by her cc company. | Closed
 | 2012-01-17 00:00:00 | 14325722 | WEB -Content Builder | MSARCHIONI | 1596066 | -- | 116 | Credit card issue (AVS check, etc.) | He was trying to process his CP order over the weekend and he was getting an error. | FL | FeedBack Logged | I was able to login to his account and process the CP order for him as well as add the correct billing address for his cc. | Closed
 | 2012-01-17 00:00:00 | 14341102 | WEB -Content Builder | MSARCHIONI | 1596276 | -- | 116 | Credit card issue (AVS check, etc.) | He tried to process a CP order over the weekend. | FL | FeedBack Logged | I let him know the cc system was down over the weekend. I let him know that he was not charged. | Closed
 | 2012-01-17 00:00:00 | 14420122 | WEB -Content Builder | ALFREDO.ARAUJO | 1596288 | -- | 116 | Credit card issue (AVS check, etc.) | Credit card issue (AVS check, etc.) |  |  |  | Closed
 | 2012-01-17 00:00:00 | 12992441 | WEB -Content Builder | ALFREDO.ARAUJO | 1596872 | -- | 116 | Credit card issue (AVS check, etc.) | Credit card issue (AVS check, etc.) |  |  |  | Closed
 | 2012-01-17 00:00:00 | 12407941 | WEB -Content Builder | ALFREDO.ARAUJO | 1596878 | -- | 116 | Credit card issue (AVS check, etc.) | Credit card issue (AVS check, etc.) |  |  |  | Closed
 | 2012-01-17 00:00:00 | 13917696 | WEB -Content Builder | SAMUEL.MARKWELL | 1596886 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14394562 | WEB -Content Builder | SAMUEL.MARKWELL | 1596888 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14395411 | WEB -Content Builder | SAMUEL.MARKWELL | 1596892 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14395418 | WEB -Content Builder | SAMUEL.MARKWELL | 1596896 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14401442 | WEB -Content Builder | SAMUEL.MARKWELL | 1596898 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14399262 | WEB -Content Builder | SAMUEL.MARKWELL | 1596900 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14409378 | WEB -Content Builder | SAMUEL.MARKWELL | 1597068 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 10436339 | WEB -Content Builder | SAMUEL.MARKWELL | 1597070 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14410585 | WEB -Content Builder | SAMUEL.MARKWELL | 1597074 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14291702 | WEB -Content Builder | ALFREDO.ARAUJO | 1597076 | -- | 116 | Credit card issue (AVS check, etc.) | Credit card issue (AVS check, etc.) |  |  |  | Closed
 | 2012-01-17 00:00:00 | 10336538 | WEB -Content Builder | SAMUEL.MARKWELL | 1597078 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14413483 | WEB -Content Builder | SAMUEL.MARKWELL | 1597080 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-17 00:00:00 | 11477687 | WEB -Content Builder | SAMUEL.MARKWELL | 1597082 | -- | 116 | Credit card issue (AVS check, etc.) | Customer was unable to complete order due to system wide cc issues on our end |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14418463 | WEB -Content Builder | [NAME] | 1598868 | -- | 116 | Credit card issue (AVS check, etc.) | The customer didn't receive her order but did have several pending charges |  |  |  | Closed
 | 2012-01-18 00:00:00 | 11232397 | WEB -Content Builder | MSARCHIONI | 1599666 | -- | 116 | Credit card issue (AVS check, etc.) | She tried to place an order over the weekend but she received an error. She thinks she was charged twice once on the 16th and on the 17th. | FL | FeedBack Logged | I let her know our cc system was down over the weekend so that order would not get processed. I let her know the order on the 17th did go through and she was only charged once for her CP. | Closed
 | 2012-01-18 00:00:00 |  | WEB -Content Builder | [NAME] | 1603066 | -- | 116 | Credit card issue (AVS check, etc.) | Could not place order over the weekend |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14393255 | WEB -Content Builder | ALFREDO.ARAUJO | 1604270 | -- | 116 | Credit card issue (AVS check, etc.) | Credit card issue (AVS check, etc.) |  |  |  | Closed
 | 2012-01-18 00:00:00 | 13287301 | WEB -Content Builder | ALFREDO.ARAUJO | 1604282 | -- | 116 | Credit card issue (AVS check, etc.) | Credit card issue (AVS check, etc.) |  |  |  | Closed
 | 2012-01-18 00:00:00 | 13003301 | WEB -Content Builder | ALFREDO.ARAUJO | 1604868 | -- | 116 | Credit card issue (AVS check, etc.) | Credit card issue (AVS check, etc.) |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14342053 | WEB -Content Builder | ALFREDO.ARAUJO | 1605666 | -- | 116 | Credit card issue (AVS check, etc.) | Credit card issue (AVS check, etc.) |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14513844 | WEB -Content Builder | SAMUEL.MARKWELL | 1605866 | -- | 116 | Credit card issue (AVS check, etc.) | Student called bc she was having difficulty placing order. I placed order manually, but then saw it was placed in oracle acct (although cases were not available to her) cancelled first order |  |  |  | Closed
 | 2012-01-18 00:00:00 |  | WEB -Content Builder | [NAME] | 1606866 | -- | 116 | Credit card issue (AVS check, etc.) | the student could not purchas their course pack because of the issue on our site |  |  |  | Closed
 | 2012-01-18 00:00:00 |  | WEB -Content Builder | [NAME] | 1606868 | -- | 116 | Credit card issue (AVS check, etc.) | The student couldn't order their coursepack because of the erorr on our site |  |  |  | Closed
 | 2012-01-18 00:00:00 |  | WEB -Content Builder | [NAME] | 1607666 | -- | 116 | Credit card issue (AVS check, etc.) | couldn't place order |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14425063 | WEB -Content Builder | TIFANY.DRINKWATER | 1609466 | -- | 116 | Credit card issue (AVS check, etc.) | payment not able to process- payment system down | FL | FeedBack Logged | explained system down over mlk weekend. back up & pending charge will be removed. need to purchase materials | Closed
 | 2012-01-18 00:00:00 | 14393855 | WEB -Content Builder | SEAN.OHARA | 1609468 | -- | 116 | Credit card issue (AVS check, etc.) | Payment system down, pending charges | FL | FeedBack Logged |  | Closed
 | 2012-01-18 00:00:00 | 14080398 | WEB -Content Builder | ALFREDO.ARAUJO | 1610866 | -- | 116 | Credit card issue (AVS check, etc.) | Credit card issue (AVS check, etc.) |  |  |  | Closed
 | 2012-01-18 00:00:00 | 11146062 | WEB -Content Builder | TIFANY.DRINKWATER | 1611066 | -- | 116 | Credit card issue (AVS check, etc.) | not accepting cc online | FL | FeedBack Logged | would not take it through cb, but processed through oracle | Closed
 | 2012-01-18 00:00:00 | 14206298 | WEB -Content Builder | ALFREDO.ARAUJO | 1611474 | -- | 116 | Credit card issue (AVS check, etc.) | Credit card issue (AVS check, etc.) |  |  |  | Closed
 | 2012-01-19 00:00:00 | 12682021 | WEB -Content Builder | ALFREDO.ARAUJO | 1627266 | -- | 116 | Credit card issue (AVS check, etc.) | Credit card issue (AVS check, etc.) |  |  |  | Closed
 | 2012-01-19 00:00:00 | 14421184 | WEB -Content Builder | TIFANY.DRINKWATER | 1627466 | -- | 116 | Credit card issue (AVS check, etc.) | pending charges from monday- but no order conf & items not available | FL | FeedBack Logged | explained cc system down on monday & no payments will be taken. pending auths will be removed. explained will need to place order on again to access items | Closed
 | 2012-01-19 00:00:00 | 14380961 | WEB -Content Builder | SAMUEL.MARKWELL | 1630066 | -- | 116 | Credit card issue (AVS check, etc.) | Student was unable to purchase coursepack due to system wide cc processing outage |  |  |  | Closed
 | 2012-01-20 00:00:00 | 14267382 | WEB -Content Builder | JWILLS | 1631266 | -- | 116 | Credit card issue (AVS check, etc.) | Customer still is seeing pending charges from order attempt when site was broken Monday 1/16. | FL | FeedBack Logged |  | Closed
 | 2012-01-20 00:00:00 | 14367094 | WEB -Content Builder | SEAN.OHARA | 1634274 | -- | 116 | Credit card issue (AVS check, etc.) | Payment system down- pending charges | FL | FeedBack Logged |  | Closed
 | 2012-01-20 00:00:00 | 11498289 | WEB -Content Builder | SEAN.OHARA | 1639066 | -- | 116 | Credit card issue (AVS check, etc.) | Bad county on old billing address, cannot remove. | FL | FeedBack Logged |  | Closed
 | 2012-01-20 00:00:00 | 11788745 | WEB -Content Builder | TIFANY.DRINKWATER | 1642266 | -- | 116 | Credit card issue (AVS check, etc.) | tried to process payment- has been charge but no order on account | FL | FeedBack Logged | explained problems processing payment sun&mon | Closed
 | 2012-01-23 00:00:00 | 13038701 | WEB -Content Builder | MSARCHIONI | 1648268 | -- | 116 | Credit card issue (AVS check, etc.) | She is having a problem trying to purchase her CP. | FL | FeedBack Logged | I tried to process it manually through [NAME] and it gave me an error invalid trans type 606. I tried another card she had and it did go through. I forced purchased the CP so she could access it. | Closed
 | 2012-01-23 00:00:00 | 14633042 | WEB -Content Builder | ALFREDO.ARAUJO | 1651066 | -- | 116 | Credit card issue (AVS check, etc.) | Credit card issue (AVS check, etc.) |  |  |  | Closed
 | 2012-01-23 00:00:00 | 14558583 | WEB -Content Builder | SAMUEL.MARKWELL | 1655876 | -- | 116 | Credit card issue (AVS check, etc.) | Student ordered cp three times and was charged for each |  |  |  | Closed
 | 2012-01-23 00:00:00 | 14674902 | WEB -Content Builder | TIFANY.DRINKWATER | 1656100 | -- | 116 | Credit card issue (AVS check, etc.) | not able to process payment online | FL | FeedBack Logged | pending charge on acct- no order in oracle. placed order manually in oracle to assure being processed | Closed
 | 2012-01-24 00:00:00 | 14472183 | WEB -Content Builder | SEAN.OHARA | 1661670 | -- | 116 | Credit card issue (AVS check, etc.) | CC error message, customer ordered coursepack twice | FL | FeedBack Logged |  | Closed
 | 2012-01-24 00:00:00 | 14647410 | WEB -Content Builder | [NAME] | 1666266 | -- | 116 | Credit card issue (AVS check, etc.) | Didn't know why there was a duplicate pending charge |  |  |  | Closed
 | 2012-01-25 00:00:00 | 14737848 | WEB -Content Builder | SEAN.OHARA | 1672668 | -- | 116 | Credit card issue (AVS check, etc.) | Expiration date at end of month | FL | FeedBack Logged | Force-purchased | Closed
 | 2012-01-25 00:00:00 | 13919398 | WEB -Content Builder | ALFREDO.ARAUJO | 1676066 | -- | 116 | Credit card issue (AVS check, etc.) | Credit card issue (AVS check, etc.) |  |  |  | Closed
 | 2012-01-26 00:00:00 | 14529025 | WEB -Content Builder | SEAN.OHARA | 1682882 | -- | 116 | Credit card issue (AVS check, etc.) | Expiration date end of Jan. | FL | FeedBack Logged |  | Closed
 | 2012-01-26 00:00:00 | 14782481 | WEB -Content Builder | MSARCHIONI | 1682914 | -- | 116 | Credit card issue (AVS check, etc.) | He was receiving an error that his billing address was not correct. | FL | FeedBack Logged | The profblem was that he was using a credit card that expired this month. I impersonated his account and I was able to process his CP order with another credit card. | Closed
 | 2012-01-26 00:00:00 | 13344346 | WEB -Content Builder | TIFANY.DRINKWATER | 1682938 | -- | 116 | Credit card issue (AVS check, etc.) | not able to process cc online- getting error | FL | FeedBack Logged | processed cc payment on cb in students account- went through | Closed
 | 2012-01-26 00:00:00 | 14355303 | WEB -Content Builder | [NAME] | 1682952 | 695038-PDF-ENG | 116 | Credit card issue (AVS check, etc.) | duplicate pending charges confused him, I explained pending charges will fall away. | VA | Verbal Apology |  | Closed
 | 2012-01-26 00:00:00 | 14783863 | WEB -Content Builder | ALFREDO.ARAUJO | 1682974 | -- | 116 | Credit card issue (AVS check, etc.) | Credit card issue (AVS check, etc.) |  |  |  | Closed
 | 2012-01-27 00:00:00 | 11272629 | WEB -Content Builder | SEAN.OHARA | 1685218 | -- | 116 | Credit card issue (AVS check, etc.) | Some kind of cc issue- could not be replicated by customer or by agent during phone call. | FL | FeedBack Logged |  | Closed
 | 2012-01-30 00:00:00 | 14813603 | WEB -Content Builder | TIFANY.DRINKWATER | 1688668 | -- | 116 | Credit card issue (AVS check, etc.) | not able to process payment online | FL | FeedBack Logged | not able to place order on cb- tried to place order in oracle- cc being declined- inf to contact cc company for more info | Closed
 | 2012-01-30 00:00:00 | 14414602 | WEB -Content Builder | ALFREDO.ARAUJO | 1688878 | -- | 116 | Credit card issue (AVS check, etc.) | Credit card issue (AVS check, etc.) |  |  |  | Closed
 | 2012-01-30 00:00:00 | 14814043 | WEB -Content Builder | TIFANY.DRINKWATER | 1688880 | -- | 116 | Credit card issue (AVS check, etc.) | unable to process cc payment online | FL | FeedBack Logged | processed payment through conceirage without any problems | Closed
 | 2012-01-31 00:00:00 | 14819476 | WEB -Content Builder | TIFANY.DRINKWATER | 1689186 | -- | 116 | Credit card issue (AVS check, etc.) | unable to process payment on website- getting error message | FL | FeedBack Logged | I finished up for [NAME] ([NAME]) | Closed
 | 2012-01-31 00:00:00 | 14423522 | WEB -Content Builder | ALFREDO.ARAUJO | 1689220 | -- | 116 | Credit card issue (AVS check, etc.) | Credit card issue (AVS check, etc.) |  |  |  | Closed
 | 2012-01-31 00:00:00 | 14036439 | WEB -Content Builder | TIFANY.DRINKWATER | 1689294 | -- | 116 | Credit card issue (AVS check, etc.) | not able to place order online | FL | FeedBack Logged | conceirage user and placed order in account | Closed
 | 2012-01-31 00:00:00 | 14680103 | WEB -Content Builder | TIFANY.DRINKWATER | 1689298 | -- | 116 | Credit card issue (AVS check, etc.) | not able to process payment online | FL | FeedBack Logged | not able to process payment in oracle- sent email to a/r to look into | Closed
 | 2012-01-04 00:00:00 | 14216671 | WEB -Content Builder | SAMUEL.MARKWELL | 1512666 | -- | 116 | Credit card issue (AVS check, etc.) | Student called bc he saw 2 charges on his onlien cc statement but cases in cp were still unavailable |  |  |  | Closed
 | 2012-01-03 00:00:00 | 10925258 | WEB -Content Builder | CELINA.MARTIN | 1508680 | -- | 215 | Did not know links were in my downloads | Did not know links were in my downloads |  |  |  | Closed
 | 2012-01-09 00:00:00 | 14128673 | WEB -Content Builder | MICHELLE.CLANCY | 1545670 | -- | 215 | Did not know links were in my downloads | Did not know how to loacate order |  |  |  | Closed
 | 2012-01-10 00:00:00 | 14321349 | WEB -Content Builder | ALFREDO.ARAUJO | 1557266 | -- | 215 | Did not know links were in my downloads | Did not know links were in my downloads |  |  |  | Closed
 | 2012-01-11 00:00:00 | 11802458 | WEB -Content Builder | ALFREDO.ARAUJO | 1563068 | -- | 215 | Did not know links were in my downloads | Did not know links were in my downloads |  |  |  | Closed
 | 2012-01-12 00:00:00 | 11858903 | WEB -Content Builder | [NAME] | 1574074 | 705412-PDF-ENG | 215 | Did not know links were in my downloads | Didn't know how to access PDF's | VA | Verbal Apology | Walked through going to correct site (started at hbr.org) and accessing PDF's | Closed
 | 2012-01-13 00:00:00 | 13260861 | WEB -Content Builder | ALFREDO.ARAUJO | 1582874 | -- | 215 | Did not know links were in my downloads | Did not know links were in my downloads |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14381986 | WEB -Content Builder | [NAME] | 1589068 | 909D01-PDF-ENG | 215 | Did not know links were in my downloads | Did not know links were in my downloads | VA | Verbal Apology | walked her through accessing over phone | Closed
 | 2012-01-20 00:00:00 | 14343828 | WEB -Content Builder | TIFANY.DRINKWATER | 1643066 | -- | 215 | Did not know links were in my downloads | wanted to know how to access | FL | FeedBack Logged | explained 5 items in lib- 1 being shipped | Closed
 | 2012-01-23 00:00:00 | 14305702 | WEB -Content Builder | TYISHA.EDWARDS | 1646866 | -- | 215 | Did not know links were in my downloads | Customer was expecting the PDF's to be emailed. |  |  |  | Closed
 | 2012-01-23 00:00:00 | 14256845 | WEB -Content Builder | TIFANY.DRINKWATER | 1648666 | -- | 215 | Did not know links were in my downloads | did not how how to access library | FL | FeedBack Logged | explained how to navigate webiste | Closed
 | 2012-01-23 00:00:00 | 14424770 | WEB -Content Builder | TYISHA.EDWARDS | 1648668 | -- | 215 | Did not know links were in my downloads | Customer was expecting hardcopies to be shipped. |  |  |  | Closed
 | 2012-01-23 00:00:00 | 14534522 | WEB -Content Builder | ALFREDO.ARAUJO | 1655268 | -- | 215 | Did not know links were in my downloads | Did not know links were in my downloads |  |  |  | Closed
 | 2012-01-23 00:00:00 | 14303709 | WEB -Content Builder | VMORRILL | 1655666 | 506009-PDF-ENG | 215 | Did not know links were in my downloads | Since one item in coursepack was hard-copy, he assumed they all would be | FL | FeedBack Logged | explained where to access the cases | Closed
 | 2012-01-24 00:00:00 | 14677922 | WEB -Content Builder | [NAME] | 1658266 | -- | 215 | Did not know links were in my downloads | Didn't know how to access items |  |  |  | Closed
 | 2012-01-24 00:00:00 | 14631143 | WEB -Content Builder | [NAME] | 1669066 | 94612X-PDF-ENG | 215 | Did not know links were in my downloads | Did not know links were in my downloads | VA | Verbal Apology | Walked him through accessing PDF's | Closed
 | 2012-01-24 00:00:00 | 14707745 | WEB -Content Builder | TIFANY.DRINKWATER | 1670472 | -- | 215 | Did not know links were in my downloads | student purchased cp- didn't know how to access material | FL | FeedBack Logged | explained how to navigate to courses & view materials | Closed
 | 2012-01-25 00:00:00 | 11854420 | WEB -Content Builder | JWILLS | 1674266 | -- | 215 | Did not know links were in my downloads | Customer had trouble finding case materials after he bought them. | FL | FeedBack Logged |  | Closed
 | 2012-01-25 00:00:00 | 14585343 | WEB -Content Builder | [NAME] | 1674470 | -- | 215 | Did not know links were in my downloads | The student didn't know where to go to access materials |  |  |  | Closed
 | 2012-01-25 00:00:00 | 14640444 | WEB -Content Builder | VMORRILL | 1674876 | 96608-PDF-ENG | 215 | Did not know links were in my downloads | Had gone into HBD today | FL | FeedBack Logged | explained HBD/CB differences | Closed
 | 2012-01-25 00:00:00 | 14168362 | WEB -Content Builder | [NAME] | 1677076 | 510063-PDF-ENG | 215 | Did not know links were in my downloads | Did not know links were in my downloads | VA | Verbal Apology | Walked him through accessing his My Library section | Closed
 | 2012-01-25 00:00:00 | 14429662 | WEB -Content Builder | MSARCHIONI | 1682484 | -- | 215 | Did not know links were in my downloads | He order a CP and he's not sure how to access it. | FL | FeedBack Logged | I let him know how to access them. | Closed
 | 2012-01-25 00:00:00 | 14677502 | WEB -Content Builder | TIFANY.DRINKWATER | 1682488 | -- | 215 | Did not know links were in my downloads | unsure how to access purchased materials | FL | FeedBack Logged | explained how to navigate to library | Closed
 | 2012-01-27 00:00:00 | 14776293 | WEB -Content Builder | VMORRILL | 1685124 | -- | 215 | Did not know links were in my downloads | He forgot where to access the cases' PDF links | FL | FeedBack Logged | explained how to access them | Closed
 | 2012-01-28 00:00:00 | 14459522 | WEB -Content Builder | MSARCHIONI | 1685270 | -- | 215 | Did not know links were in my downloads | Hi, I have order number 11777684 I purchased your products a couple weeks ago and I can't access them, they dont show up in my library, what do i do about this? | FL | FeedBack Logged | I let him know how to access his CP. | Open | Hi, I have order number 11777684 I purchased your products a couple weeks ago and I can't access them, they dont show up in my library, what do i do about this? thanks
 | 2012-01-31 00:00:00 | 14356196 | WEB -Content Builder | MSARCHIONI | 1689278 | -- | 215 | Did not know links were in my downloads | He's not sure how to access his course pack. | FL | FeedBack Logged | I let him know how to access the CP he purchased. | Closed
 | 2012-01-10 00:00:00 | 14074487 | WEB -Content Builder | TYISHA.EDWARDS | 1553278 | -- | 215 | Did not know links were in my downloads | not aware how to retreive PDF. |  |  |  | Closed
 | 2012-01-31 00:00:00 | 14648324 | WEB -Content Builder | SAMUEL.MARKWELL | 1689172 | -- | 215 | Did not know links were in my downloads | student didn't know where to find purchased cases |  |  |  | Closed
 | 2012-01-03 00:00:00 | 13939894 | WEB -Content Builder | SEAN.OHARA | 1510074 | -- | 221 | Didn’t know how to share CP w/students | Didn’t know how to share CP w/students | FL | FeedBack Logged |  | Closed
 | 2012-01-04 00:00:00 |  | WEB -Content Builder | SEAN.OHARA | 1513066 | -- | 221 | Didn’t know how to share CP w/students | Didn’t know how to share CP w/students | FL | FeedBack Logged |  | Closed
 | 2012-01-06 00:00:00 | 11216096 | WEB -Content Builder | SEAN.OHARA | 1530266 | -- | 221 | Didn’t know how to share CP w/students | Got "share with colleagues" link, thought it was student courselink | FL | FeedBack Logged |  | Closed
 | 2012-01-09 00:00:00 | 14083466 | WEB -Content Builder | MICHELLE.CLANCY | 1543270 | -- | 221 | Didn’t know how to share CP w/students | Sent the url at top of site to students instead of courspack link |  |  |  | Closed
 | 2012-01-10 00:00:00 | 2251991 | WEB -Content Builder | MICHELLE.CLANCY | 1556470 | -- | 221 | Didn’t know how to share CP w/students | She sent the students the URL address at the top of the screen instead of the coursepack link. |  |  |  | Closed
 | 2012-01-11 00:00:00 | 11033068 | WEB -Content Builder | [NAME] | 1559868 | -- | 221 | Didn’t know how to share CP w/students | The professor provided an old link to a course that expired in 2010 to students. They could not purchase material |  |  |  | Closed
 | 2012-01-11 00:00:00 | 5849250 | WEB -Content Builder | VMORRILL | 1560466 | -- | 221 | Didn’t know how to share CP w/students | He had lots of trouble modifying a coursepack -- "its very frustrating and UN-intuitive" | FL | FeedBack Logged | walked through re-activating steps | Closed
 | 2012-01-11 00:00:00 |  | WEB -Content Builder | SEAN.OHARA | 1564866 | -- | 221 | Didn’t know how to share CP w/students | Didn’t know how to share CP w/students | FL | FeedBack Logged |  | Closed
 | 2012-01-11 00:00:00 | 2608534 | WEB -Content Builder | MSARCHIONI | 1566074 | -- | 221 | Didn’t know how to share CP w/students | Prof. [NAME] was trying to figure out how to activate his course and share it with his students. | FL | FeedBack Logged | I walked him through how to activate his course and share the link with his students. | Closed
 | 2012-01-11 00:00:00 | 13369745 | WEB -Content Builder | MSARCHIONI | 1566076 | -- | 221 | Didn’t know how to share CP w/students | She is trying to figure out how to add items to her course from a folder on her acccount and then how to share the infromation with students. | FL | FeedBack Logged | I let her know how to add materials to her course as well as activate it and share the link with students. | Closed
 | 2012-01-17 00:00:00 | 14204031 | WEB -Content Builder | MSARCHIONI | 1593866 | -- | 221 | Didn’t know how to share CP w/students | The professor set up a course and he activated it but he's not sure how to share it with students. | FL | FeedBack Logged | I let him know how to share the CP link with students. | Closed
 | 2012-01-17 00:00:00 | 14018120 | WEB -Content Builder | MSARCHIONI | 1595266 | -- | 221 | Didn’t know how to share CP w/students | He set up his course but it's showing as pending and he's not sure what to do next. | FL | FeedBack Logged | I let him know how to activate the course and share it with students. | Closed
 | 2012-01-18 00:00:00 | 14382762 | WEB -Content Builder | MSARCHIONI | 1604872 | -- | 221 | Didn’t know how to share CP w/students | The professor has questions about creating a course. | FL | FeedBack Logged | I let him know about CP and how to share case and the link with students once he decides to set up the course on CB. | Closed
 | 2012-01-19 00:00:00 | 14229844 | WEB -Content Builder | CELINA.MARTIN | 1619876 | -- | 221 | Didn’t know how to share CP w/students | student created an acct, and library was empty - manually imported course |  |  |  | Closed
 | 2012-01-19 00:00:00 | 11793834 | WEB -Content Builder | MSARCHIONI | 1621266 | -- | 221 | Didn’t know how to share CP w/students | She is not sure how to share the link. | FL | FeedBack Logged | I let her know how to email the students the link for the course. | Closed
 | 2012-01-20 00:00:00 |  | WEB -Content Builder | SEAN.OHARA | 1632666 | -- | 221 | Didn’t know how to share CP w/students | Didn’t know how to share CP w/students | FL | FeedBack Logged |  | Closed
 | 2012-01-23 00:00:00 | 14112987 | WEB -Content Builder | SEAN.OHARA | 1647666 | -- | 221 | Didn’t know how to share CP w/students | Didn’t know how to share CP w/students | FL | FeedBack Logged |  | Closed
 | 2012-01-23 00:00:00 | 8641410 | WEB -Content Builder | MSARCHIONI | 1647676 | -- | 221 | Didn’t know how to share CP w/students | The professor created a course and it's showing up as pending and he's not sure what to do next. | FL | FeedBack Logged | I let him know how to activate the course and share the link. | Closed
 | 2012-01-23 00:00:00 | 2403690 | WEB -Content Builder | SEAN.OHARA | 1651666 | -- | 221 | Didn’t know how to share CP w/students | Didn’t know how to share CP w/students | FL | FeedBack Logged |  | Closed
 | 2012-01-23 00:00:00 | 10978154 | WEB -Content Builder | MSARCHIONI | 1651866 | -- | 221 | Didn’t know how to share CP w/students | I'm having a problem trying to create two new sections of an existing course. | FL | FeedBack Logged | I let the prof. know he needs to change the course name slightly when he creates or reuses a course. I also let him know at this time old course cannot be deleted. | Closed | Dear HBP, I'm having a problem trying to create two new sections of an existing course. I previously had a folder and course entitled Business Ethics and Legal Environment, MG 600 (an MBA course). I am teaching an on-line version of the course and an in-class section. I have tried a number of approaches but I am unable to create these new sections since a dialog keeps popping up that says this class already exists. I've tried deleting it, editing it and re-using it but to no avail. I will be using most, but not all of the cases previously selected and I'm at a loss at present about how to proceed. I would appreciate a response at an early convenience. Best Regards, Dr. [NAME] University [PHONE]
 | 2012-01-26 00:00:00 | 11791040 | WEB -Content Builder | MSARCHIONI | 1682874 | -- | 221 | Didn’t know how to share CP w/students | The assistant is calling to find out how students would get access to the CP. | FL | FeedBack Logged | I let her know how to share the link with students so the can access the CP. | Closed
 | 2012-01-03 00:00:00 | 10473183 | WEB -Content Builder | MSARCHIONI | 1508478 | -- | 250 | Download problem | 4373 = Instructor's spreadsheet for the Pacific Grove Spice Company case | FL | FeedBack Logged | I let her know how to add it to her library so she can access the Excel Spreadsheet. | Closed | 4373 = Instructor's spreadsheet for the Pacific Grove Spice Company case I am an instructor but I can't figure out online how to get a copy of this??? I've got the case and teaching note and have placed the student spreadsheet in my course pack [NAME], Ph.D. [EMAIL]
 | 2012-01-03 00:00:00 | 11164068 | WEB -Content Builder | VMORRILL | 1509876 | 4191-XLS-ENG | 250 | Download problem | Two spreadsheet supplements won't open -- nothing happens when clicking on VIEW XLS | FL | FeedBack Logged | Emailed the Excel files to him (faculty and student version) | Open
 | 2012-01-04 00:00:00 | 2324916 | WEB -Content Builder | MSARCHIONI | 1513068 | -- | 250 | Download problem | He needs a copy of the TN that is hard copy only. | FL | FeedBack Logged | I faxed him a copy of the TN. | Closed
 | 2012-01-06 00:00:00 | 7252430 | WEB -Content Builder | TYISHA.EDWARDS | 1531474 | E409-PDF-ENG | 250 | Download problem | There is no Edu copy or TN available on CB. The case also can't be forced purchased. |  |  |  | Closed
 | 2012-01-06 00:00:00 | 2898456 | WEB -Content Builder | TYISHA.EDWARDS | 1536066 | [NAME] | 250 | Download problem | Clean copy of case unable to be downloaded, error message that the file is corrupt. PDF link also could not be open. Customer attempted to use both [NAME] and chrome |  |  |  | Closed
 | 2012-01-09 00:00:00 | 13217081 | WEB -Content Builder | CELINA.MARTIN | 1540876 | 4067-XLS-ENG | 250 | Download problem | spreadsheet confusion |  |  |  | Closed
 | 2012-01-09 00:00:00 | 2737804 | WEB -Content Builder | [NAME] | 1545666 | UV0317-PDF-ENG | 250 | Download problem | She had this outdated email address and doesn't access it anymore and was triggering teaching notes and couldnt' understand why they weren't coming through to [EMAIL] | VA | Verbal Apology | Explained issue and helped her change email and then she got TN emails | Closed | [EMAIL]
 | 2012-01-09 00:00:00 | 11128667 | WEB -Content Builder | [NAME] | 1545870 | 4168-PDF-ENG | 250 | Download problem | I am unable to open the pdf files...any suggestions?  I click on the pdf link and it comes up with a blank page. | WA | Written Apology | trouble shooted browser b/c logged in as her and opened up PDF's just fine | Closed
 | 2012-01-10 00:00:00 | 4380830 | WEB -Content Builder | MSARCHIONI | 1552672 | -- | 250 | Download problem | The professor was trying to view an article in the Executive Ed section of the website but when he clicks on the link he gets an error. | FL | FeedBack Logged | The link on the page was broken. I had him search for it using search and he was able to download the educator copy. I let CB group know the link in the Exec Ed section was broken. | Closed
 | 2012-01-10 00:00:00 | 8009310 | WEB -Content Builder | MSARCHIONI | 1554476 | -- | 250 | Download problem | I am trying to download the following--but I just keep getting the TN | FL | FeedBack Logged | I let him know how to add the Excel Spreadsheets to his library so he could access them. | Closed | I am trying to download the following--but I just keep getting the TN http://cb.hbsp.harvard.edu/cb/view/TN/4222-PDF-ENG/11a69704b2b00b5615549a23abe49d0c and I would like to upload the following to my course folder: Playa Dorada Tennis Club: Expansion Strategy, Spreadsheet Supplement [NAME], [NAME] number: 4224-XLS-ENG Which I believe is the student spreadsheet But each time I get the teaching note. Help!!!!! [NAME] -- John [NAME] [NAME] of Inter- national Business Policy and Strategy and Professor of Management www.umaine.edu/business/ www.umaine.edu/business/faculty-staff/mahon/
 | 2012-01-10 00:00:00 | 12682021 | WEB -Content Builder | [NAME] | 1557268 | -- | 250 | Download problem | I ordered materials for an MBA course I'm taking through Colorado State and when I click the View PDF button I get an error message. Can you assist? My login name is marybethgrant. Thanks! | WA | Written Apology | asked her to try now since that error message generally resolves itself with time. | Closed | 502 proxy error
 | 2012-01-11 00:00:00 | 13932877 | WEB -Content Builder | SAMUEL.MARKWELL | 1566066 | -- | 250 | Download problem | User purchased cp but was unable to open pdf's of cases |  |  |  | Closed
 | 2012-01-11 00:00:00 | 11135964 | WEB -Content Builder | SAMUEL.MARKWELL | 1566080 | -- | 250 | Download problem | Prof is getting application error when following link for TN |  |  |  | Closed
 | 2012-01-12 00:00:00 | 9157880 | WEB -Content Builder | [NAME] | 1573866 | HKU779-PDF-ENG | 250 | Download problem | get error message screen when he follows TN link and I can reproduce | FL | FeedBack Logged | emailed higher [NAME] ops for help | Closed
 | 2012-01-12 00:00:00 | 14306847 | WEB -Content Builder | [NAME] | 1576874 | 502011-PDF-ENG | 250 | Download problem | Download problem | PDF | PDF Recovery |  | Closed
 | 2012-01-17 00:00:00 | 2795787 | WEB -Content Builder | SAMUEL.MARKWELL | 1587882 | -- | 250 | Download problem | AQ unable to download TN through link (it "hangs") |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14441011 | WEB -Content Builder | ALFREDO.ARAUJO | 1597866 | -- | 250 | Download problem | Download problem |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14212944 | WEB -Content Builder | MSARCHIONI | 1599266 | -- | 250 | Download problem | He was havnig a problem trying to open a PDF on his computer. | FL | FeedBack Logged | It appears that some how his [NAME] got corrupted. He is not able to open the files. | Closed
 | 2012-01-18 00:00:00 | 10827922 | WEB -Content Builder | ALFREDO.ARAUJO | 1608866 | -- | 250 | Download problem | unable to download pdf |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14476290 | WEB -Content Builder | ALFREDO.ARAUJO | 1609666 | -- | 250 | Download problem | unable to download pdfs |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14413468 | WEB -Content Builder | SAMUEL.MARKWELL | 1611468 | -- | 250 | Download problem | [NAME] was unable to download pdf's |  |  |  | Closed
 | 2012-01-19 00:00:00 | 11486687 | WEB -Content Builder | MSARCHIONI | 1614466 | -- | 250 | Download problem | She is having a problem trying to download a PDF. | FL | FeedBack Logged | I had her try opening the PDF again while I was on the phone and it opened for her. It appears that it was just going really slow. | Closed
 | 2012-01-19 00:00:00 | 2696910 | WEB -Content Builder | SAMUEL.MARKWELL | 1618066 | -- | 250 | Download problem | AQ was unable to access a spreadsheet |  |  |  | Closed
 | 2012-01-19 00:00:00 | 14246962 | WEB -Content Builder | ALFREDO.ARAUJO | 1627066 | -- | 250 | Download problem | unable to download pdf |  |  |  | Closed
 | 2012-01-20 00:00:00 | 14589693 | WEB -Content Builder | SAMUEL.MARKWELL | 1638066 | -- | 250 | Download problem | Studetn continually got "session expired" error when trying to open pdfs from coursepack |  |  |  | Closed
 | 2012-01-20 00:00:00 | 2966992 | WEB -Content Builder | SAMUEL.MARKWELL | 1643068 | -- | 250 | Download problem | Prof was unable to access XLS321 for Cola Wars case |  |  |  | Closed
 | 2012-01-23 00:00:00 | 14497969 | WEB -Content Builder | TIFANY.DRINKWATER | 1648266 | -- | 250 | Download problem | student not able to download items. order processed in oracle | FL | FeedBack Logged | force purchased the items to make them available | Closed
 | 2012-01-24 00:00:00 | 14575762 | WEB -Content Builder | TIFANY.DRINKWATER | 1664666 | -- | 250 | Download problem | trying to open pdf by clicking on the view pdf in the instruction section | FL | FeedBack Logged | explained will need to click view pdf next to the specific case | Closed
 | 2012-01-24 00:00:00 | 13943100 | WEB -Content Builder | SAMUEL.MARKWELL | 1665068 | -- | 250 | Download problem | AQ ordered clean digital copies of cases in AQ account but "view pdf" still didn't show next to titles, only "educator copy' |  |  |  | Open
 | 2012-01-25 00:00:00 | 14180102 | WEB -Content Builder | VMORRILL | 1676666 | 2510-PDF-ENG | 250 | Download problem | Two items in coursepack weren't saved to her library after purchased, so they had to be re-purchased | CR | Credit Processed | ...to offset dupliate order 11796749 | Closed
 | 2012-01-26 00:00:00 | 14778737 | WEB -Content Builder | [NAME] | 1682888 | 390132-PDF-ENG | 250 | Download problem | Coursepack in a modified state, but error message on admin accounts states you can't activate?? So I did PDF recovery since she already purchased it and only gets error when clicking on View PDF | PDF | PDF Recovery |  | Closed
 | 2012-01-26 00:00:00 | 14706642 | WEB -Content Builder | ALFREDO.ARAUJO | 1683490 | -- | 250 | Download problem | Download problem |  |  |  | Closed
 | 2012-01-27 00:00:00 | 8894490 | WEB -Content Builder | MSARCHIONI | 1685094 | -- | 250 | Download problem | The professor was trying to download case W11274 burt he was receiving a page not found message. | FL | FeedBack Logged | I checked with HE ops and they added the case to Dewey so I created a PDF recovery link for the professor. The Educator copy will not be added to the website until Monday. | Closed
 | 2012-01-29 00:00:00 | 11279934 | WEB -Content Builder | MSARCHIONI | 1685466 | -- | 250 | Download problem | I purchased the below case study; however I am not able to open it. Please assist. Thank you | FL | FeedBack Logged | I let her know the course she purchased is in a modified status which is why she is having a problem trying to access it. I sent her a PDF recovery link so she could access the case. I also let her know her prof would need to activate the course. | Closed
 | 2012-01-29 00:00:00 | 3004548 | WEB -Content Builder | MSARCHIONI | 1685666 | -- | 250 | Download problem | I wish to have the Teaching Note of 111114-PDF-ENG Bridging the GAAPs, whose link is below but it is not working. Can you help me please? | FL | FeedBack Logged | I received a page not found message when attempting to download the TN. I sent her a PDF recovery link to the TN. | Closed | Hello: I wish to have the Teaching Note of 111114-PDF-ENG Bridging the GAAPs, whose link is below but it is not working. Can you help me please? Saludos / Best Regards, [NAME], PhD OneMBA Director EGADE Business School Phone +(52) 81 86 25 6013 Intercampus: 80 689 6013
 | 2012-01-30 00:00:00 | 9855520 | WEB -Content Builder | MSARCHIONI | 1687474 | -- | 250 | Download problem | Please provide directions for accessing faculty spreadsheets. For example, when I try to access this spreadsheet, I click on the link, and then on "add to" "my | FL | FeedBack Logged | I let her know how to access Excel Spreadsheet Supplements. | Closed
 | 2012-01-30 00:00:00 | 12943941 | WEB -Content Builder | MSARCHIONI | 1687532 | -- | 250 | Download problem | He is having a problem trying to download his PDF file. | FL | FeedBack Logged | I provided him with a PDF recovery link so he could access it. | Closed | Dear M. Sarchioni, When I attempt to open the file, nothing happens. I don't get a new screen, don't get an error message, nothing happens. Furthermore, I have the latest updated version of [NAME] and I use Microsoft Office 2010. When I click on properties I get the following adres: http://cb.hbsp.harvard.edu/cb/web/aggregation/my_library.seam?contextType=course&contextObject=12596135&conversationId=129908# So currently I don't know what to do. Hope you can help me with this because I need to read te case before Wednesday. Kind Regards, [NAME] den Baars WEB ID: 11817634 Tilburg University Hello Neal, Thank you for your email. What happens when you attempt to open the PDF files and the Excel File? Do you receive an error message? When trying to open the files make sure you only click on the View PDF or View XLS link once you don't have to double click on it to open the files. You also need to have [NAME] on your computer to open PDF files. You can download the latest version of [NAME] from www.adobe.com/downloads you would also need to have the Microsoft Excel program on your computer to open an Excel file. I was able to access the PDF files and the Excel file from your account without a problem. Regards, [NAME] HARVARD BUSINESS PUBLISHING 300 North Beacon Street | 4E | Watertown, MA 02472 Ph: (800) 810-8858 or (617) 783-7700 -----Original Message----- From: N.den Baars ([EMAIL]) Sent: Jan 29, 2012 5:49:47 AM Subject: Can't open PFD-file Dear sir/madam, Recently I a bought a course package for one of our courses named Financial Analysis and Investor Behaviour. I bought the package with my creditcard and got an order receipt in my mailbox. However, I can't open the PDF-file and the complementing excel-file on different pcs. Could you help me with this problem or send me the package? Waiting for your response. Kind Regards, [NAME] den Baars WEB ID: 11817634 Tilburg University
 | 2012-01-31 00:00:00 | 12721842 | WEB -Content Builder | ALFREDO.ARAUJO | 1689194 | -- | 250 | Download problem | unable to download pdfs |  |  |  | Closed
 | 2012-01-31 00:00:00 | 14056393 | WEB -Content Builder | SAMUEL.MARKWELL | 1689270 | -- | 250 | Download problem | student said that pdfs downloaded as "gibberish" |  |  |  | Closed
 | 2012-01-03 00:00:00 | 14181940 | WEB -Content Builder | SAMUEL.MARKWELL | 1510470 | -- | 536 | Dupe account confusion | student was looking for purchased cp in wrong account |  |  |  | Closed
 | 2012-01-05 00:00:00 | 11267569 | WEB -Content Builder | CELINA.MARTIN | 1520666 | -- | 536 | Dupe account confusion | Dupe account confusion |  |  |  | Closed
 | 2012-01-10 00:00:00 | 12569979 | WEB -Content Builder | CELINA.MARTIN | 1552666 | -- | 536 | Dupe account confusion | Dupe account confusion |  |  |  | Closed
 | 2012-01-11 00:00:00 | 14320202 | WEB -Content Builder | TIFANY.DRINKWATER | 1569866 | -- | 536 | Dupe account confusion | trying to access purchased materials- saying need to purchase again | FL | FeedBack Logged | explained the correct username to sign in with to access the materials | Closed
 | 2012-01-19 00:00:00 | 13483598 | WEB -Content Builder | TIFANY.DRINKWATER | 1617266 | -- | 536 | Dupe account confusion | trying to access materials, says they are not in library | FL | FeedBack Logged | explained has two usernames- provided the correct username to use to access materials | Closed
 | 2012-01-19 00:00:00 | 14381039 | WEB -Content Builder | TIFANY.DRINKWATER | 1617466 | -- | 536 | Dupe account confusion | trying to access materials purchased for diff class- can't locate them in account | FL | FeedBack Logged | explained has two different usernames & will need to login with each to access the different course | Closed
 | 2012-01-19 00:00:00 | 14019561 | WEB -Content Builder | TIFANY.DRINKWATER | 1628866 | -- | 536 | Dupe account confusion | trying to access items purchased, but not finding them | FL | FeedBack Logged | explained has 3 usernames- gave correct username to access materials | Closed
 | 2012-01-20 00:00:00 | 14418062 | WEB -Content Builder | SEAN.OHARA | 1631066 | -- | 536 | Dupe account confusion | Dupe account confusion | FL | FeedBack Logged |  | Closed
 | 2012-01-22 00:00:00 | 11837518 | WEB -Content Builder | TIFANY.DRINKWATER | 1644066 | -- | 536 | Dupe account confusion | trying to access cp materials- not available in account | FL | FeedBack Logged | provided correct username to access materials | Closed
 | 2012-01-23 00:00:00 | 14235733 | WEB -Content Builder | SEAN.OHARA | 1651466 | -- | 536 | Dupe account confusion | Dupe account confusion | FL | FeedBack Logged |  | Closed
 | 2012-01-25 00:00:00 | 14675687 | WEB -Content Builder | TIFANY.DRINKWATER | 1674938 | -- | 536 | Dupe account confusion | can't access materials- wants to know where they are | FL | FeedBack Logged | explained 2 accounts- have proper username to use | Closed
 | 2012-01-25 00:00:00 | 14659447 | WEB -Content Builder | TIFANY.DRINKWATER | 1674942 | -- | 536 | Dupe account confusion | trying to access purchased materials- says need to purchase again | FL | FeedBack Logged | explained two accounts- gave correct username to access materials | Closed
 | 2012-01-26 00:00:00 | 14343363 | WEB -Content Builder | TIFANY.DRINKWATER | 1682934 | -- | 536 | Dupe account confusion | trying to access course materials- doesn't see them | FL | FeedBack Logged | explained what username is needed | Open
 | 2012-01-26 00:00:00 | 14739403 | WEB -Content Builder | TIFANY.DRINKWATER | 1682960 | -- | 536 | Dupe account confusion | says need to purchase items again- already purchased | FL | FeedBack Logged | provided proper username to use to access materials | Closed
 | 2012-01-26 00:00:00 | 14667582 | WEB -Content Builder | TIFANY.DRINKWATER | 1683482 | -- | 536 | Dupe account confusion | said tried to sign in, but not able to view content- not there | FL | FeedBack Logged | gave correct username to sign in with | Closed
 | 2012-01-26 00:00:00 | 11119592 | WEB -Content Builder | TIFANY.DRINKWATER | 1683486 | -- | 536 | Dupe account confusion | tried to access materials- not in account | FL | FeedBack Logged | provided correct username | Closed
 | 2012-01-26 00:00:00 | 13918233 | WEB -Content Builder | TIFANY.DRINKWATER | 1683492 | -- | 536 | Dupe account confusion | trying to access materials- says need to purchase again | FL | FeedBack Logged | provided correct username to access materails | Closed
 | 2012-01-27 00:00:00 | 14367119 | WEB -Content Builder | SAMUEL.MARKWELL | 1685160 | -- | 536 | Dupe account confusion | user was looking for purchased cp in wrong acct |  |  |  | Closed
 | 2012-01-27 00:00:00 | 14234723 | WEB -Content Builder | SEAN.OHARA | 1685196 | -- | 536 | Dupe account confusion | Dupe account confusion | FL | FeedBack Logged |  | Closed
 | 2012-01-31 00:00:00 | 11536098 | WEB -Content Builder | TIFANY.DRINKWATER | 1689218 | -- | 536 | Dupe account confusion | trying to access purchased materials- telling him needs to purchase again | FL | FeedBack Logged | provided the correct username to access the materials | Closed
 | 2012-01-31 00:00:00 | 11118517 | WEB -Content Builder | TIFANY.DRINKWATER | 1689276 | -- | 536 | Dupe account confusion | trying to access materials- saying needs to purchase items again | FL | FeedBack Logged | gave proper username to access materials | Closed
 | 2012-01-09 00:00:00 | 10143867 | WEB -Content Builder | NANCY.BERNARD | 1540666 | 898279-PDF-ENG | 560 | IE checkout/add to cart issue | incorrect pricing-HBS account--charge exec ed rates | OLME | Order/License Entered Manually | manually switched price to $3.95 | Close
 | 2012-01-09 00:00:00 | 10143867 | WEB -Content Builder | NANCY.BERNARD | 1541066 | -- | 560 | IE checkout/add to cart issue | incorrect pricing HBS account charged exec [NAME] | OLME | Order/License Entered Manually | manually switched pricing from $7.30 to $3.95 | Closed
 | 2012-01-09 00:00:00 | 10410101 | WEB -Content Builder | NANCY.BERNARD | 1541266 | R0811C-PDF-ENG | 560 | IE checkout/add to cart issue | incorrect pricing, HBS charged exec ed price | OLME | Order/License Entered Manually | manually switched pricing to $3.95 | Closed
 | 2012-01-09 00:00:00 | 10399659 | WEB -Content Builder | NANCY.BERNARD | 1541274 | 6002-HTM-ENG | 560 | IE checkout/add to cart issue | incorrect pricing | OLME | Order/License Entered Manually | manually switched price to $8.00 | Closed
 | 2012-01-10 00:00:00 | 12818101 | WEB -Content Builder | NANCY.BERNARD | 1551466 | 110707-MMC-ENG | 560 | IE checkout/add to cart issue | incorrect shipping method--system picked UPS Air Worldwide at $44.00 to ship Maryland | OLME | Order/License Entered Manually | manually switched to UPS Ground at $7.00 | Closed
 | 2012-01-10 00:00:00 | 14312138 | WEB -Content Builder | VMORRILL | 1554470 | -- | 560 | IE checkout/add to cart issue | When she tried to enter her address, site said it was invalid (not true - it was accurate) | FL | FeedBack Logged | manually entered her address | Closed
 | 2012-01-12 00:00:00 | 10019254 | WEB -Content Builder | NANCY.BERNARD | 1575674 | 511025-PDF-ENG | 560 | IE checkout/add to cart issue | incorrect pricing--charged $4.16 for online download | OLME | Order/License Entered Manually | manually switched pricing to $3.95 | Closed
 | 2012-01-17 00:00:00 |  | WEB -Content Builder | [NAME] | 1584268 | -- | 560 | IE checkout/add to cart issue | The customer couldn't order on the site, the site was down |  |  |  | Closed
 | 2012-01-18 00:00:00 | 11150199 | WEB -Content Builder | TCANNON | 1610466 | 211067-PDF-ENG | 560 | IE checkout/add to cart issue | Incorrect pricing: charged $7.30 for each online download/permission | OLME | Order/License Entered Manually | manually switched to $3.95 | Closed
 | 2012-01-23 00:00:00 | 10410101 | WEB -Content Builder | TCANNON | 1655880 | 384049-PDF-ENG | 560 | IE checkout/add to cart issue | Incorrect pricing: HBS acct charged $730 | OLME | Order/License Entered Manually | Manually switched pricing to $3.95 | Closed
 | 2012-01-23 00:00:00 | 10410101 | WEB -Content Builder | TCANNON | 1655882 | 384050-PDF-ENG | 560 | IE checkout/add to cart issue | Incorrect pricing: HBS acct charged $4.50 | OLME | Order/License Entered Manually | manually switched to $2.44 | Closed
 | 2012-01-23 00:00:00 | 10243511 | WEB -Content Builder | TCANNON | 1656066 | 310106-PDF-ENG | 560 | IE checkout/add to cart issue | Incorrect pricing - charged shipped copy rate for online download order | OLME | Order/License Entered Manually | manually switched pricing | Closed
 | 2012-01-23 00:00:00 | 10243511 | WEB -Content Builder | TCANNON | 1656068 | 311115-PDF-ENG | 560 | IE checkout/add to cart issue | Incorrect pricing - charged shipped copy rate for online download order | OLME | Order/License Entered Manually | manually switched pricing | Closed
 | 2012-01-24 00:00:00 | 11167828 | WEB -Content Builder | TCANNON | 1668066 | E378-HCB-ENG | 560 | IE checkout/add to cart issue | INCORRECT PRICING: charged shipped copy rate for online permission lines | OLME | Order/License Entered Manually | manually switched perm lines to $3.95 | Closed
 | 2012-01-24 00:00:00 | 11167828 | WEB -Content Builder | TCANNON | 1668266 | 807118-HCB-ENG | 560 | IE checkout/add to cart issue | INCORRECT PRICING: charged shipped copy rate for online permission line | OLME | Order/License Entered Manually | manually switched perm line to $3.95 | Closed
 | 2012-01-25 00:00:00 | 10243388 | WEB -Content Builder | NANCY.BERNARD | 1677070 | 906014-HCB-ENG | 560 | IE checkout/add to cart issue | INCORRECT PRICING--charged ship copy rate for online perm order | OLME | Order/License Entered Manually | Manually switched pricing to $3.95 | Closed
 | 2012-01-25 00:00:00 | 10243395 | WEB -Content Builder | TCANNON | 1681072 | 801447-PDF-ENG | 560 | IE checkout/add to cart issue | INCORRECT PRICING: charged shipped copy rate for online perm/downlad order | OLME | Order/License Entered Manually | manually switched pricing to $3.95 | Closed
 | 2012-01-25 00:00:00 | 10243395 | WEB -Content Builder | TCANNON | 1681268 | 905052-PDF-ENG | 560 | IE checkout/add to cart issue | INCORRECT PRICING: charged shipped copy rate for online download/perm order | CR | Credit Processed | entered credit # 50063468 - price should be $3.95 instead of $4.16 | Closed
 | 2012-01-26 00:00:00 | 11167828 | WEB -Content Builder | TCANNON | 1683484 | 410006-PDF-ENG | 560 | IE checkout/add to cart issue | INCORRECT PRICING: charged shipped copy rate for online download/perm order | OLME | Order/License Entered Manually | manually switched pricing to $3.95 | Closed
 | 2012-01-27 00:00:00 | 14538820 | WEB -Content Builder | NANCY.BERNARD | 1685068 | -- | 560 | IE checkout/add to cart issue | customer chose [NAME] with a PO Box address | OLME | Order/License Entered Manually | Changed shipping to USPS | Closed
 | 2012-01-30 00:00:00 | 10118243 | WEB -Content Builder | TCANNON | 1687494 | 412054-PDF-ENG | 560 | IE checkout/add to cart issue | INCORRECT PRICING: charged shipped copy rate for online perm/download | OLME | Order/License Entered Manually | manually switched pricing to $3.95 | Closed
 | 2012-01-30 00:00:00 | 10118243 | WEB -Content Builder | TCANNON | 1687500 | 112074-PDF-ENG | 560 | IE checkout/add to cart issue | INCORRECT PRICING: charged shipped copy rate for online download/perm order | CR | Credit Processed | customer should be charged $3.95 for online downlaod/perm order | Closed
 | 2012-01-31 00:00:00 | 14820732 | WEB -Content Builder | TCANNON | 1689272 | 503038-MMC-ENG | 560 | IE checkout/add to cart issue | Customer picked UPS delivery to a PO Box | OLME | Order/License Entered Manually | manually switched delivery to USPS | Closed
 | 2012-01-03 00:00:00 | 12437061 | WEB -Content Builder | JWILLS | 1509066 | -- | 535 | IND user confused about CB access | Student didn't realize his hbr.org username wouldn't work. | FL | FeedBack Logged |  | Closed
 | 2012-01-03 00:00:00 | 12341774 | WEB -Content Builder | [NAME] | 1510284 | -- | 535 | IND user confused about CB access | Trying to follow CP link with hbr.org username | RAR | Researched and Resolved | Registered for her. | Closed
 | 2012-01-03 00:00:00 | 13517121 | WEB -Content Builder | [NAME] | 1510474 | -- | 535 | IND user confused about CB access | Following CP link with hbr.org username | VA | Verbal Apology | Over phone walked him through registering as a student. | Closed
 | 2012-01-05 00:00:00 | 3070344 | WEB -Content Builder | JWILLS | 1522466 | -- | 535 | IND user confused about CB access | Customer tried to sign in with HBR.org username - got error message and called. | FL | FeedBack Logged |  | Closed
 | 2012-01-06 00:00:00 | 14055284 | WEB -Content Builder | JWILLS | 1535466 | -- | 535 | IND user confused about CB access | Customer tried to access course with HBR.org username. | FL | FeedBack Logged |  | Closed
 | 2012-01-06 00:00:00 | 3060036 | WEB -Content Builder | MSARCHIONI | 1536866 | -- | 535 | IND user confused about CB access | He is trying to register for a CP but it's telling him it can only be imported by a student. | FL | FeedBack Logged | I let him know he needs to create a new username on the Educator website to purchase a CP. | Closed
 | 2012-01-06 00:00:00 | 14264056 | WEB -Content Builder | [NAME] | 1537470 | 3101-HTM-ENG | 535 | IND user confused about CB access | Was following CP link with hbr.org username, so I followed CP link for them and created this registration | RAR | Researched and Resolved |  | Closed
 | 2012-01-09 00:00:00 | 14209368 | WEB -Content Builder | SEAN.OHARA | 1541070 | -- | 535 | IND user confused about CB access | Student trying to access CB with HBD username | FL | FeedBack Logged |  | Closed
 | 2012-01-09 00:00:00 | 11970101 | WEB -Content Builder | MSARCHIONI | 1541072 | -- | 535 | IND user confused about CB access | I have been unable to access the course pack for my MBA 780 class. The link is provided in Professor [NAME]'s email below. | FL | FeedBack Logged | I let him know the CB requires a separate registration and he needs to create a new username when going through the CP link. | Closed | Hello, I have been unable to access the course pack for my MBA 780 class. The link is provided in Professor [NAME]'s email below. My login works, but it the message I receive states that the course pack is only available for students. After reviewing my account I do not see how to change my status to student. This link was provided by Harvard in another email I received. Neither link I received was operational. http://cb.hbsp.harvard.edu/cb/access/11705756 Thank you for your help. [NAME]
 | 2012-01-09 00:00:00 | 11139881 | WEB -Content Builder | TIFANY.DRINKWATER | 1541872 | -- | 535 | IND user confused about CB access | trying to access cp with ind username | FL | FeedBack Logged | explained would need to register new account through cp link | Closed
 | 2012-01-09 00:00:00 | 11200735 | WEB -Content Builder | TIFANY.DRINKWATER | 1542266 | -- | 535 | IND user confused about CB access | trying to access cp link using ind account | FL | FeedBack Logged | explained would need to register a different account through cp link | Closed
 | 2012-01-11 00:00:00 | 12736202 | WEB -Content Builder | SAMUEL.MARKWELL | 1569666 | -- | 535 | IND user confused about CB access | student was unable to access a cp |  |  |  | Closed
 | 2012-01-12 00:00:00 | 14308977 | WEB -Content Builder | [NAME] | 1575068 | -- | 535 | IND user confused about CB access | trying to follow CP link with hbr.org username | VA | Verbal Apology | walked him through creating new unique registraiton as student. | Closed
 | 2012-01-12 00:00:00 | 11448278 | WEB -Content Builder | TIFANY.DRINKWATER | 1576876 | -- | 535 | IND user confused about CB access | trying to access cp link with ind account | FL | FeedBack Logged | explained would need to create a new account through the cp link | Closed
 | 2012-01-13 00:00:00 | 14364862 | WEB -Content Builder | JWILLS | 1577266 | -- | 535 | IND user confused about CB access | This student was confused when her HBR.org username wouldn't work on CB. She then managed to create an Edu Basic account which still didn't work on CB and so had to call us twice. | FL | FeedBack Logged | Manually changed her user role from Edu Basic to Student | Closed
 | 2012-01-13 00:00:00 | 14242329 | WEB -Content Builder | [NAME] | 1579466 | 2656-HTM-ENG | 535 | IND user confused about CB access | trying to follow CP link with hbr.org username | VA | Verbal Apology | Walked through logging in with student username yokaup | Closed
 | 2012-01-17 00:00:00 | 14443662 | WEB -Content Builder | MSARCHIONI | 1585666 | -- | 535 | IND user confused about CB access | She is trying to register for a CP and it tells her it can only be input by a student. | FL | FeedBack Logged | I let her know she needs to create a student account when going through the course pack link. | Closed
 | 2012-01-17 00:00:00 | 11425657 | WEB -Content Builder | MSARCHIONI | 1586466 | -- | 535 | IND user confused about CB access | He is receiving a message that the course can only be imported by a student. | FL | FeedBack Logged | I let him know he needs to register a new username when he goes through the cp link his professor provided him with. | Closed
 | 2012-01-17 00:00:00 | 14013570 | WEB -Content Builder | MSARCHIONI | 1589076 | -- | 535 | IND user confused about CB access | She is trying to register through a CP link and it telling her she needs to be a student. | FL | FeedBack Logged | I let her know that she would need to choose a different uesrname when she registers on the Educator website through the CP link | Closed
 | 2012-01-17 00:00:00 | 2877464 | WEB -Content Builder | MSARCHIONI | 1597668 | -- | 535 | IND user confused about CB access | I am currently enrolled in Columbia's Executive MPA program and am | FL | FeedBack Logged | I let here know she need to create a new username when registering the the CP link. | Closed | Good morning, I am currently enrolled in Columbia's Executive MPA program and am trying to access the site below for the spring class. http://cb.hbsp.harvard.edu/cb/access/11768118 I logged in with my previous username (jenc0220) and password but get the message below. This course may only be imported by a student. Can you tell me how to access these materials? Thank you, [NAME] _____________________________ [NAME] Director, SPF CUMC Columbia University Office of the Controller 615 West 131st St, Rm 474 Studebaker Building, 4th floor New York, NY 10027 (212) 851-9238
 | 2012-01-17 00:00:00 | 13728221 | WEB -Content Builder | MSARCHIONI | 1598266 | -- | 535 | IND user confused about CB access | I am trying to access my instructors course pack link | FL | FeedBack Logged | I let him know he need to register a new username on the CB website to purchase the couse pack. | Closed | HBSP: I am trying to access my instructors course pack link (http://cb.hbsp.harvard.edu/cb/access/11259219). When I go to the site and login using my username "ethornt", I get an error stating "this course may only be imported by a student." Can my account permissions please be changed to allow access to this resource? V/r, [NAME] [EMAIL] [PHONE]
 | 2012-01-18 00:00:00 | 10638935 | WEB -Content Builder | [NAME] | 1600066 | -- | 535 | IND user confused about CB access | trying to follow CP link with hbr.orgusername | VA | Verbal Apology | walked him through creating new unique username | Closed
 | 2012-01-18 00:00:00 | 14484419 | WEB -Content Builder | [NAME] | 1604470 | -- | 535 | IND user confused about CB access | trying to follow CP link with hbr.org username | VA | Verbal Apology | walked him through creating new unique registration | Closed
 | 2012-01-18 00:00:00 | 12780221 | WEB -Content Builder | JWILLS | 1605466 | -- | 535 | IND user confused about CB access | Customer logged in with hbr.org account and couldn't order her course. | FL | FeedBack Logged |  | Closed
 | 2012-01-18 00:00:00 | 14056349 | WEB -Content Builder | MSARCHIONI | 1606468 | -- | 535 | IND user confused about CB access | She is trying to purchase a CP but she received a message that it can only be imported by a student. | FL | FeedBack Logged | I let her know that her existing username is registered on hbr.org and that she needs to create a new username when going through the CP link. | Closed
 | 2012-01-18 00:00:00 | 3152512 | WEB -Content Builder | TIFANY.DRINKWATER | 1608266 | -- | 535 | IND user confused about CB access | trying to register/login with ind username | FL | FeedBack Logged | explained would need to register a diff username through cp link | Closed
 | 2012-01-19 00:00:00 | 2908594 | WEB -Content Builder | JWILLS | 1611866 | -- | 535 | IND user confused about CB access | Student called when he couldn't buy his course with his hbr.org username. | FL | FeedBack Logged |  | Closed
 | 2012-01-19 00:00:00 | 14447060 | WEB -Content Builder | JWILLS | 1614268 | -- | 535 | IND user confused about CB access | Emailed/called when couldn't register with hbr.org username. Created new student account after talking to us. | FL | FeedBack Logged |  | Closed
 | 2012-01-19 00:00:00 | 11158455 | WEB -Content Builder | [NAME] | 1617666 | -- | 535 | IND user confused about CB access | Trying to follow CP link with hbr.org username. | VA | Verbal Apology | walked her through registering as student. | Closed
 | 2012-01-19 00:00:00 | 13916888 | WEB -Content Builder | [NAME] | 1622066 | -- | 535 | IND user confused about CB access | trying to follow CP link with hbr.org username | VA | Verbal Apology | walked through creating student registration. | Closed
 | 2012-01-19 00:00:00 | 11168059 | WEB -Content Builder | MSARCHIONI | 1624666 | -- | 535 | IND user confused about CB access | She is trying to register through a CP link and she's receiving a message that the course can only be imported by a student | FL | FeedBack Logged | I let her know she has to choose a new username on the Educator website when she registers through her CP link. | Closed
 | 2012-01-23 00:00:00 | 14454222 | WEB -Content Builder | SEAN.OHARA | 1646466 | -- | 535 | IND user confused about CB access | Trying to access courselink with HBD username | FL | FeedBack Logged |  | Closed
 | 2012-01-23 00:00:00 | 11273411 | WEB -Content Builder | SEAN.OHARA | 1647670 | -- | 535 | IND user confused about CB access | HBD user trying to access courselink | FL | FeedBack Logged |  | Closed
 | 2012-01-23 00:00:00 | 13930303 | WEB -Content Builder | TIFANY.DRINKWATER | 1650870 | -- | 535 | IND user confused about CB access | trying to access cp link with ind account | FL | FeedBack Logged | explained would need to register new account on cb | Closed
 | 2012-01-23 00:00:00 | 13939425 | WEB -Content Builder | SEAN.OHARA | 1650872 | -- | 535 | IND user confused about CB access | HBD user trying to access courselink | FL | FeedBack Logged |  | Closed
 | 2012-01-23 00:00:00 | 10394089 | WEB -Content Builder | VMORRILL | 1652266 | -- | 535 | IND user confused about CB access | Didn't realize he had to re-register as a student to get coursepack | FL | FeedBack Logged | He'd bought something at HBD last year, but didn't realize that a different user-name is needed for CB | Closed
 | 2012-01-23 00:00:00 | 14670823 | WEB -Content Builder | TIFANY.DRINKWATER | 1654466 | -- | 535 | IND user confused about CB access | trying to access cp link with ind account | FL | FeedBack Logged | explained will need to register new account | Closed
 | 2012-01-24 00:00:00 | 14369339 | WEB -Content Builder | SEAN.OHARA | 1659266 | -- | 535 | IND user confused about CB access | Trying to access courselink with HBD username | FL | FeedBack Logged |  | Closed
 | 2012-01-24 00:00:00 | 14369339 | WEB -Content Builder | MSARCHIONI | 1659466 | -- | 535 | IND user confused about CB access | He was trying to register through a CP link and he received the message that the course can only be imported by a student. | FL | FeedBack Logged | I let him know that the username he's trying to use is already registered on the hbr.org website so he needs to choose a different username. | Closed
 | 2012-01-25 00:00:00 | 11517363 | WEB -Content Builder | SEAN.OHARA | 1673470 | -- | 535 | IND user confused about CB access | Trying to access courselink with HBD username | FL | FeedBack Logged |  | Closed
 | 2012-01-25 00:00:00 | 14598663 | WEB -Content Builder | VMORRILL | 1674866 | -- | 535 | IND user confused about CB access | He went to HBD to find the coursepack cases; didn't remember that they were bought at CB | FL | FeedBack Logged | explained that the two sites are different/separate | Closed
 | 2012-01-25 00:00:00 | 14711561 | WEB -Content Builder | TIFANY.DRINKWATER | 1674894 | -- | 535 | IND user confused about CB access | trying to access cp with ind account | FL | FeedBack Logged | explained will need to register student account through cp link | Closed
 | 2012-01-25 00:00:00 | 11734721 | WEB -Content Builder | JWILLS | 1674954 | -- | 535 | IND user confused about CB access | This student had registered with Edu Basic access so couldn't access the course. His account still did not work when set to Student. | FL | FeedBack Logged |  | Closed
 | 2012-01-26 00:00:00 | 14440182 | WEB -Content Builder | SEAN.OHARA | 1682872 | -- | 535 | IND user confused about CB access | Trying to access courselink with HBD username | FL | FeedBack Logged |  | Closed
 | 2012-01-26 00:00:00 | 14783235 | WEB -Content Builder | VMORRILL | 1682906 | -- | 535 | IND user confused about CB access | Didn't realize that the HBD profile doesn't work on the CB site | FL | FeedBack Logged | explained that he needs to create an account to buy coursepack | Closed
 | 2012-01-26 00:00:00 | 11815777 | WEB -Content Builder | TIFANY.DRINKWATER | 1682950 | -- | 535 | IND user confused about CB access | trying to access cp with ind account | FL | FeedBack Logged | explained will need to register new account through cp link | Closed
 | 2012-01-26 00:00:00 | 10497892 | WEB -Content Builder | VMORRILL | 1682958 | -- | 535 | IND user confused about CB access | Didn't realize that IND profile doesn't work on CB | FL | FeedBack Logged | explained what he needs to do | Closed
 | 2012-01-27 00:00:00 | 12877922 | WEB -Content Builder | MSARCHIONI | 1685220 | -- | 535 | IND user confused about CB access | She was receiving a message that she could not import the course. | FL | FeedBack Logged | I let her know when she goes through the CP link she needs to choose a different username. She was then able to successfully register to purchase the CP. | Closed
 | 2012-01-29 00:00:00 | 13926314 | WEB -Content Builder | MSARCHIONI | 1686266 | -- | 535 | IND user confused about CB access | I am a student and I need to purchase a coursepack for one of my classes. I | FL | FeedBack Logged | I let her know she would need to choose a new username when registering for her CP. | Closed | Hello, I am a student and I need to purchase a coursepack for one of my classes. I already have an account with the website ([NAME]), but when I follow the link for my professor, I can't find where I can purchase the materials. I click "go to course" and it says that this may only be downloaded by a student. I then proceed on to "My Library" and there is nothing there. Is there something that I am missing? This is the course link that my professor gave me: http://cb.hbspharvard.edu/cb/access/12061373 Thank you for your help! [NAME] -- *[NAME] of Maryland, College Park [NAME] and Supply Chain Management // May 2013 Alpha Kappa Psi - Omega Theta Chapter Executive Vice President [EMAIL] [PHONE]
 | 2012-01-29 00:00:00 | 13116821 | WEB -Content Builder | MSARCHIONI | 1686666 | -- | 535 | IND user confused about CB access | I am trying to gain access to a coursepack assigned by my teacher. I am | FL | FeedBack Logged | I let the student know he needs to register a new username on the CB website which requires a separate registration. | Closed | HBP, I am trying to gain access to a coursepack assigned by my teacher. I am a student at UMASS Lowell, and my professor`s name is [NAME]. I have a preexisting account with the website. Is there something else that I need to do to gain access to the content? Thanks in advance for your response. [NAME]
 | 2012-01-29 00:00:00 | 12406921 | WEB -Content Builder | MSARCHIONI | 1686668 | -- | 535 | IND user confused about CB access | I am attempting to download a coursepack located here: | FL | FeedBack Logged | I let him know he needs to create a new username on CB which requires a separate registration. | Closed | I am attempting to download a coursepack located here: http://cb.hbsp.harvard.edu/cb/access/11564951 When I login and attempt to reach this page I get a message: "This course may only be imported by a student." I went to "Your Account" to add my University Affiliation but there is no option to do so. Please let me know what I need to do to download this coursepack. Thanks, [NAME] MBA Candidate University of San Diego [EMAIL] [PHONE]
 | 2012-01-30 00:00:00 | 11809017 | WEB -Content Builder | MSARCHIONI | 1686880 | -- | 535 | IND user confused about CB access | I am currently in my last semester as an MBA student at Oklahoma State University and have used the Harvard Business Publishing products in numerous courses. I | FL | FeedBack Logged | I let him know under his existing username he can only place an order with a course pack link. I let him know how to order the online tutorial from HBR.org. | Closed | To Whom It May Concern: I am currently in my last semester as an MBA student at Oklahoma State University and have used the Harvard Business Publishing products in numerous courses. I am writing to inquire about the possibility of gaining access to the full Finance Online Course, product number 208719-HTM-ENG even though I am not an instructor. The material greatly interests me and I could benefit significantly from taking the course. My user ID is heck0456. Respectfully, [NAME]
 | 2012-01-30 00:00:00 | 13904901 | WEB -Content Builder | SEAN.OHARA | 1686882 | -- | 535 | IND user confused about CB access | Student with HBD username trying to access courselink | FL | FeedBack Logged |  | Closed
 | 2012-01-30 00:00:00 | 14036245 | WEB -Content Builder | MSARCHIONI | 1686894 | -- | 535 | IND user confused about CB access | Thank you - I did receive an email that had a link from my professor previously and I have logged in - it says go to my course library and then states that this can | FL | FeedBack Logged | I let hier know she needs to register a new username when going through the CP link to purchase her CP. | Closed | Thank you - I did receive an email that had a link from my professor previously and I have logged in - it says go to my course library and then states that this can only be accessed by a student (which I am)....There is nothing listed in my library at all. I have copied and pasted your link several times and there is NO place that says "my coursepacks." I have no idea why this is not working. Can I find them on the HBR regular site? I really need to get these for my class on Tuesday, so any additional help would be much appreciated.   Thanks! [NAME] Contracts Administrative Specialist M. [PHONE] O. [PHONE]
 | 2012-01-30 00:00:00 | 14806577 | WEB -Content Builder | JWILLS | 1687498 | -- | 535 | IND user confused about CB access | Student purchased through wrong website. | FL | FeedBack Logged |  | Closed
 | 2012-01-30 00:00:00 | 10243395 | WEB -Content Builder | TCANNON | 1687508 | 801418-PDF-ENG | 535 | IND user confused about CB access | INCORRECT PRICING: charged shipped copy rate for online download/perm order | OLME | Order/License Entered Manually | manually switched pricing to $3.95 | Closed
 | 2012-01-30 00:00:00 | 11693138 | WEB -Content Builder | JWILLS | 1687512 | -- | 535 | IND user confused about CB access | This student bought these in error on hbr.org; then he bought them on content builder through coursepack. | FL | FeedBack Logged |  | Closed
 | 2012-01-30 00:00:00 | 12355841 | WEB -Content Builder | [NAME] | 1688870 | -- | 535 | IND user confused about CB access | trying to follow CP link with hbr.org username | WA | Written Apology | Explained she'll need to create new unique registration after following CP link as a student | Closed
 | 2012-01-31 00:00:00 | 13915768 | WEB -Content Builder | MSARCHIONI | 1689246 | -- | 535 | IND user confused about CB access | He is trying to register through a CP link but it's telling him the course can only be imported by a student. | FL | FeedBack Logged | I let him know he needs to choose a different username when registering on the CB website. | Closed
 | 2012-01-10 00:00:00 | 10320681 | WEB -Content Builder | [NAME] | 1553072 | -- | 217 | Perms order expecting elec. Access | The customer didn't know how permissions were delivered |  |  |  | Closed
 | 2012-01-24 00:00:00 | 11156181 | WEB -Content Builder | [NAME] | 1663266 | -- | 217 | Perms order expecting elec. Access | the customer thought all items would be mailed to him |  |  |  | Closed
 | 2012-01-11 00:00:00 | 3135426 | WEB -Content Builder | TYISHA.EDWARDS | 1563680 | -- | 275 | Problem downloading TNs | Teaching notes for [NAME] gaga cases are available in hardcopy only. |  |  |  | Closed
 | 2012-01-18 00:00:00 | 2323116 | WEB -Content Builder | [NAME] | 1604266 | -- | 275 | Problem downloading TNs | The customer could not add the supplemental spreadsheet to her cart to purchase, she could add it to her library to view |  |  |  | Closed
 | 2012-01-25 00:00:00 | 11847807 | WEB -Content Builder | VMORRILL | 1676266 | -- | 275 | Problem downloading TNs | She didn't understand the process for getting teaching-notes | FL | FeedBack Logged | explained how to get them and how they're sent | Closed
 | 2012-01-03 00:00:00 | 6482040 | WEB -Content Builder | VMORRILL | 1508872 | -- | 546 | ReAuth problem | His access had expired, but site giving a confusing/misleading message, saying that one must register at the site, as if he isn't already | FL | FeedBack Logged | manually reauth'd him | Open
 | 2012-01-04 00:00:00 | 2626125 | WEB -Content Builder | CELINA.MARTIN | 1514066 | -- | 546 | ReAuth problem | AQ expired |  |  |  | Closed
 | 2012-01-06 00:00:00 | 3941890 | WEB -Content Builder | [NAME] | 1526666 | -- | 546 | ReAuth problem | The customer could not renew his access. He receives an unexpected error has occured message |  |  |  | Closed
 | 2012-01-10 00:00:00 | 14317980 | WEB -Content Builder | [NAME] | 1552466 | -- | 546 | ReAuth problem | couldn't register an account (application error has occured) so I registered for her | RAR | Researched and Resolved |  | Closed
 | 2012-01-10 00:00:00 | 14320950 | WEB -Content Builder | [NAME] | 1556066 | -- | 546 | ReAuth problem | couldn't register so i registered for him | RAR | Researched and Resolved |  | Closed
 | 2012-01-10 00:00:00 | 14323092 | WEB -Content Builder | [NAME] | 1559066 | -- | 546 | ReAuth problem | couldn't register (application error has occurred) so I registered for her. | RAR | Researched and Resolved |  | Closed
 | 2012-01-11 00:00:00 | 3170459 | WEB -Content Builder | VMORRILL | 1562266 | -- | 546 | ReAuth problem | Access had expired, but site misleadingly says that he should register at the site (as if he hadn't already) | FL | FeedBack Logged | manually re-auth'd him | Open
 | 2012-01-11 00:00:00 | 2212699 | WEB -Content Builder | SAMUEL.MARKWELL | 1563272 | -- | 546 | ReAuth problem | Professor hadn't used account in a few years and was unaware he had to re-auth AQ status |  |  |  | Closed
 | 2012-01-11 00:00:00 | 11422591 | WEB -Content Builder | [NAME] | 1564274 | -- | 546 | ReAuth problem | The customer never received notification that his premium access had expired |  |  |  | Closed
 | 2012-01-11 00:00:00 | 1801980 | WEB -Content Builder | MSARCHIONI | 1564466 | -- | 546 | ReAuth problem | She is not able to download Educator copies it's telling her she needs to be [NAME]. | FL | FeedBack Logged | I reauth her and she can now download Educator copies. | Closed
 | 2012-01-17 00:00:00 | 11140624 | WEB -Content Builder | [NAME] | 1587876 | -- | 546 | ReAuth problem | The customer did not gain AQ access for weeks eventhough they filled in all required fields |  |  |  | Closed
 | 2012-01-17 00:00:00 | 2150368 | WEB -Content Builder | ALFREDO.ARAUJO | 1589096 | -- | 546 | ReAuth problem | ReAuth problem |  |  |  | Closed
 | 2012-01-18 00:00:00 | 11403529 | WEB -Content Builder | [NAME] | 1598870 | -- | 546 | ReAuth problem | The customer didn't receive any notification that her access was no longer |  |  |  | Closed
 | 2012-01-18 00:00:00 | 4235780 | WEB -Content Builder | TIFANY.DRINKWATER | 1606066 | -- | 546 | ReAuth problem | can't access tn & educator copies | FL | FeedBack Logged | account was edu basic- did reauth for the prof- was able to access materials | Closed
 | 2012-01-18 00:00:00 | 3005144 | WEB -Content Builder | SAMUEL.MARKWELL | 1610668 | -- | 546 | ReAuth problem | Prof didn't receive reauth notification for acct |  |  |  | Closed
 | 2012-01-19 00:00:00 | 3022672 | WEB -Content Builder | SAMUEL.MARKWELL | 1630266 | -- | 546 | ReAuth problem | Prof was unaware needed to reauth |  |  |  | Closed
 | 2012-01-20 00:00:00 | 11430265 | WEB -Content Builder | VMORRILL | 1632266 | -- | 546 | ReAuth problem | He'd responded to the re-auth message but access wasn't renewed | FL | FeedBack Logged | manually renewed him | Closed
 | 2012-01-20 00:00:00 | 6378550 | WEB -Content Builder | VMORRILL | 1634270 | -- | 546 | ReAuth problem | Site giving very confusing/misleading message when she tries to get [NAME].Copy -- indicates that she's not registered, erroneously | FL | FeedBack Logged | manually renewed her | Closed
 | 2012-01-23 00:00:00 | 2048108 | WEB -Content Builder | TIFANY.DRINKWATER | 1649666 | -- | 546 | ReAuth problem | account edu basic & cannot access edu copy | FL | FeedBack Logged | did reauth through link & approved- back to edu prem | Closed
 | 2012-01-25 00:00:00 | 2341448 | WEB -Content Builder | SAMUEL.MARKWELL | 1673066 | -- | 546 | ReAuth problem | Prof was not notified he needed to reauth AQ acct |  |  |  | Closed
 | 2012-01-25 00:00:00 | 11432788 | WEB -Content Builder | SEAN.OHARA | 1674066 | -- | 546 | ReAuth problem | Did not know his Edu [NAME] access was revoked, trying to access TNs and very confused. | FL | FeedBack Logged |  | Closed
 | 2012-01-26 00:00:00 | 11468972 | WEB -Content Builder | MSARCHIONI | 1682994 | -- | 546 | ReAuth problem | I found the instructions for creating a course pack, but I cannot find the | FL | FeedBack Logged | His Edu Prem access expired. I renewed it and I sent him the instructions on how to create a course. | Closed | I found the instructions for creating a course pack, but I cannot find the link "Create New Course Pack". Where is it? Regards, [NAME], Industrial and Systems Engineering, and Executive Education Industrial Affiliate, Center for Innovation Management Studies [PHONE]
 | 2012-01-03 00:00:00 | 14113668 | WEB -Content Builder | MSARCHIONI | 1508274 | -- | 274 | Sign in issue (content builder) | There must be an issue on the HBSP side. Everytime I go to login, it says | FL | FeedBack Logged | I reset the password and I let her know how to login and change it. | Closed
 | 2012-01-03 00:00:00 | 10363147 | WEB -Content Builder | TIFANY.DRINKWATER | 1508670 | -- | 274 | Sign in issue (content builder) | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-03 00:00:00 | 10466218 | WEB -Content Builder | SAMUEL.MARKWELL | 1508672 | -- | 274 | Sign in issue (content builder) | User required pw reset |  |  |  | Closed
 | 2012-01-03 00:00:00 | 14183803 | WEB -Content Builder | TIFANY.DRINKWATER | 1508874 | -- | 274 | Sign in issue (content builder) | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-03 00:00:00 | 2509912 | WEB -Content Builder | TIFANY.DRINKWATER | 1510294 | -- | 274 | Sign in issue (content builder) | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-04 00:00:00 | 13703541 | WEB -Content Builder | [NAME] | 1510870 | -- | 274 | Sign in issue (content builder) | The customer didn't understand why they had to create a separate username on this site rather than using their username from www.hbr.org |  |  |  | Closed
 | 2012-01-04 00:00:00 | 11289635 | WEB -Content Builder | MICHELLE.CLANCY | 1512486 | -- | 274 | Sign in issue (content builder) | Student forget their password. |  |  |  | Closed
 | 2012-01-05 00:00:00 | 14234720 | WEB -Content Builder | CELINA.MARTIN | 1521266 | -- | 274 | Sign in issue (content builder) | could not create acct - session timed out |  |  |  | Closed
 | 2012-01-05 00:00:00 | 14116343 | WEB -Content Builder | TIFANY.DRINKWATER | 1524466 | -- | 274 | Sign in issue (content builder) | not able to sign in | FL | FeedBack Logged | reset password | Closed
 | 2012-01-06 00:00:00 | 11692806 | WEB -Content Builder | [NAME] | 1526866 | -- | 274 | Sign in issue (content builder) | The customer could not access her course because she was trying to log on with her username associated with www.hbr.org |  |  |  | Closed
 | 2012-01-06 00:00:00 | 11998965 | WEB -Content Builder | CELINA.MARTIN | 1528868 | -- | 274 | Sign in issue (content builder) | could not sign in - called 4 times, very frustrated |  |  |  | Closed
 | 2012-01-06 00:00:00 |  | WEB -Content Builder | SEAN.OHARA | 1529668 | -- | 274 | Sign in issue (content builder) | Username became temporarily case-sensitive | FL | FeedBack Logged |  | Closed
 | 2012-01-06 00:00:00 | 12267602 | WEB -Content Builder | [NAME] | 1531478 | -- | 274 | Sign in issue (content builder) | The customer was requesting a reset password bu the password was never sent via email |  |  |  | Closed
 | 2012-01-06 00:00:00 | 12043841 | WEB -Content Builder | TIFANY.DRINKWATER | 1536666 | -- | 274 | Sign in issue (content builder) | forgot password & locked account | FL | FeedBack Logged | reset password | Closed
 | 2012-01-09 00:00:00 | 11122800 | WEB -Content Builder | JWILLS | 1539866 | -- | 274 | Sign in issue (content builder) | Customer couldnt remember username -- also needed to be reauthorized for Edu Prem. | FL | FeedBack Logged |  | Closed
 | 2012-01-09 00:00:00 | 1514040 | WEB -Content Builder | TYISHA.EDWARDS | 1541882 | -- | 274 | Sign in issue (content builder) | Unable to retreive username. |  |  |  | Closed
 | 2012-01-09 00:00:00 | 14306933 | WEB -Content Builder | CELINA.MARTIN | 1542472 | -- | 274 | Sign in issue (content builder) | created account, then account was locked (password issue) |  |  |  | Closed
 | 2012-01-09 00:00:00 | 2274736 | WEB -Content Builder | TIFANY.DRINKWATER | 1548066 | -- | 274 | Sign in issue (content builder) | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-09 00:00:00 | 14310646 | WEB -Content Builder | MSARCHIONI | 1549866 | -- | 274 | Sign in issue (content builder) | Trying to access case material for Georgetown venture capital course used email [EMAIL] and tried entering my login hao4 and what I thought was password failed | FL | FeedBack Logged | I reset the password and I let her know how to change it. | Closed | Hi there, Trying to access case material for Georgetown venture capital course used email [EMAIL] and tried entering my login hao4 and what I thought was password failed [NAME] Cell: [PHONE] Email: [EMAIL] [NAME] from my iPhone On Jan 9, 2012, at 8:57 PM, Harvard Business School Publishing Tech Support<[EMAIL]> wrote: > Hello Heather, > > Thank you for your e-mail. What website are you trying to login to with a username and password? What is it that you?re trying to access? Do you have another email address you may have register with? Please provide me with your order details and as much information as possible so I can try an assist you. > > Regards, > > [NAME] HARVARD BUSINESS PUBLISHING > 300 North Beacon Street | 4E | Watertown, MA 02472 > Ph: (800) 810-8858 or (617) 783-7700 > > > -----Original Message----- > From: [NAME] ([EMAIL]) > Sent: Jan 9, 2012 8:48:26 PM > Subject: Forgot password > > Username hao4 > Forgot password > > Heather [NAME] > Cell: [PHONE] > Email: [EMAIL] > Sent from my iPhone
 | 2012-01-10 00:00:00 | 14110932 | WEB -Content Builder | TYISHA.EDWARDS | 1551472 | -- | 274 | Sign in issue (content builder) | Unable to retrieve password off the CB site. |  |  |  | Closed
 | 2012-01-10 00:00:00 | 1527620 | WEB -Content Builder | SAMUEL.MARKWELL | 1552868 | -- | 274 | Sign in issue (content builder) | User wrote to have pw reset |  |  |  | Closed
 | 2012-01-11 00:00:00 | 12820941 | WEB -Content Builder | TIFANY.DRINKWATER | 1563666 | -- | 274 | Sign in issue (content builder) | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-11 00:00:00 | 11393266 | WEB -Content Builder | TIFANY.DRINKWATER | 1563672 | -- | 274 | Sign in issue (content builder) | forgot username & password | FL | FeedBack Logged | provided username & reset password | Closed
 | 2012-01-11 00:00:00 | 14213866 | WEB -Content Builder | CELINA.MARTIN | 1564276 | -- | 274 | Sign in issue (content builder) | not able to sign in |  |  |  | Closed
 | 2012-01-11 00:00:00 | 11467566 | WEB -Content Builder | [NAME] | 1564666 | -- | 274 | Sign in issue (content builder) | The customer could not sign in with reset password |  |  |  | Closed
 | 2012-01-11 00:00:00 | 2920216 | WEB -Content Builder | ALFREDO.ARAUJO | 1565666 | -- | 274 | Sign in issue (content builder) | Password reset |  |  |  | Closed
 | 2012-01-11 00:00:00 | 14303343 | WEB -Content Builder | TIFANY.DRINKWATER | 1566866 | -- | 274 | Sign in issue (content builder) | unsure of username/password- locked account | FL | FeedBack Logged | reset password- gave login details | Closed
 | 2012-01-12 00:00:00 | 10419772 | WEB -Content Builder | TYISHA.EDWARDS | 1572870 | -- | 274 | Sign in issue (content builder) | Unable to login after resetting password. |  |  |  | Closed
 | 2012-01-12 00:00:00 | 10490373 | WEB -Content Builder | [NAME] | 1573066 | -- | 274 | Sign in issue (content builder) | Incorrectly registered for Educator Basic and I removed this group in HBP Auth to prevent their use of it. | RAR | Researched and Resolved |  | Closed | [NAME] mail / [EMAIL]<mailto:[EMAIL]> Direct / +[PHONE] Fax / +[PHONE] Cell / +2 0100 14 4090 [cid:image001.jpg@01CCD067.5A1C3A30] Stronger health systems. Greater health impact
 | 2012-01-12 00:00:00 | 11450836 | WEB -Content Builder | MSARCHIONI | 1573668 | -- | 274 | Sign in issue (content builder) | I forgot my password and username. Could you forward it to me? | FL | FeedBack Logged | I reset the password and let him know how to change it. | Closed | To whom it may concern, I forgot my password and username. Could you forward it to me? Best regards, [NAME], BComm, CMA, MBA Instructor JR Shaw School of Business BBA-Accounting Program Northern Alberta Institute of Technology [PHONE] [EMAIL]
 | 2012-01-12 00:00:00 | 14331562 | WEB -Content Builder | ALFREDO.ARAUJO | 1573678 | -- | 274 | Sign in issue (content builder) | Sign in issue (content builder) password reset |  |  |  | Closed
 | 2012-01-12 00:00:00 | 14114665 | WEB -Content Builder | TYISHA.EDWARDS | 1574066 | -- | 274 | Sign in issue (content builder) | Unable to login after password reset and using all caps. |  |  |  | Closed
 | 2012-01-12 00:00:00 | 14114665 | WEB -Content Builder | TIFANY.DRINKWATER | 1574068 | -- | 274 | Sign in issue (content builder) | unable to sign in- prev rep reset password | FL | FeedBack Logged | she was entering a space in her username- indicated all one word & she was able to sign in | Closed
 | 2012-01-12 00:00:00 | 14270402 | WEB -Content Builder | ALFREDO.ARAUJO | 1574868 | -- | 274 | Sign in issue (content builder) | password reset |  |  |  | Closed
 | 2012-01-12 00:00:00 | 14354611 | WEB -Content Builder | [NAME] | 1576866 | -- | 274 | Sign in issue (content builder) | couldn't register as TA, so I registered for him | RAR | Researched and Resolved |  | Closed
 | 2012-01-12 00:00:00 | 11204342 | WEB -Content Builder | ALFREDO.ARAUJO | 1576872 | -- | 274 | Sign in issue (content builder) | Sign in issue (content builder) |  |  |  | Closed
 | 2012-01-13 00:00:00 | 13149902 | WEB -Content Builder | TYISHA.EDWARDS | 1578068 | -- | 274 | Sign in issue (content builder) | Unable to retreive username or password. |  |  |  | Closed
 | 2012-01-13 00:00:00 | 14055156 | WEB -Content Builder | TIFANY.DRINKWATER | 1581066 | -- | 274 | Sign in issue (content builder) | forgot username & password | FL | FeedBack Logged | reset password- gave login details | Closed
 | 2012-01-13 00:00:00 | 14353691 | WEB -Content Builder | TIFANY.DRINKWATER | 1583090 | -- | 274 | Sign in issue (content builder) | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-13 00:00:00 | 11348429 | WEB -Content Builder | ALFREDO.ARAUJO | 1584068 | -- | 274 | Sign in issue (content builder) | password reset |  |  |  | Closed
 | 2012-01-17 00:00:00 | 2131956 | WEB -Content Builder | MSARCHIONI | 1587480 | -- | 274 | Sign in issue (content builder) | I am having problems to renew my Premium Educator access to the Harvard Business for Educators web site. When I log in typing my Username and Password I | FL | FeedBack Logged | I reset the password. | Closed | Dear sir: I am having problems to renew my Premium Educator access to the Harvard Business for Educators web site. When I log in typing my Username and Password I get the following message: We apologize. An application error has occurred I would appreciate your support to solve this problem. Kind regards, [NAME] Associate Professor School of Business [NAME] [NAME] (56 2) 354 4353 – Fax (56 2) 553 1672 E –mail: [EMAIL]<mailto:[EMAIL]> De: [EMAIL] [mailto:[EMAIL]] Enviado el: viernes, 13 de enero de 2012 7:13 Para: [NAME]: Reminder: Renew your access to online exam copies Dear Ignacio Rodriguez, It is time to renew your Premium Educator access to the Harvard Business for Educators web site. This free service for faculty at degree-granting institutions gives you access to Educator Copies and eLearning trials, Teaching Notes, course planning tools, and special student pricing. These site privileges are intended to assist you in reviewing course material for possible adoption. We hope you enjoy being a part of our community of educators. Your Premium Educator access will expire on January 27, 2012. To ensure continued access to the site, please visit Harvard Business for Educators<http://cb.hbsp.harvard.edu/cb/auth> to re-subscribe. You will be prompted for your username and password. Regards, Customer Service Harvard Business Publishing [EMAIL]<mailo:[EMAIL]>
 | 2012-01-17 00:00:00 | 11393136 | WEB -Content Builder | TYISHA.EDWARDS | 1587878 | -- | 274 | Sign in issue (content builder) | Unable to login after resetting password or using all caps for username. |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14454599 | WEB -Content Builder | [NAME] | 1589090 | -- | 274 | Sign in issue (content builder) | couldn't register, so I registered for him | RAR | Researched and Resolved |  | Closed
 | 2012-01-17 00:00:00 | 2623308 | WEB -Content Builder | CELINA.MARTIN | 1596874 | -- | 274 | Sign in issue (content builder) | Sign in issue (content builder) |  |  |  | Closed
 | 2012-01-17 00:00:00 | 12287061 | WEB -Content Builder | ALFREDO.ARAUJO | 1596880 | -- | 274 | Sign in issue (content builder) | password reset |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14336500 | WEB -Content Builder | TYISHA.EDWARDS | 1600668 | -- | 274 | Sign in issue (content builder) | Unable to retrieve username |  |  |  | Closed
 | 2012-01-18 00:00:00 | 11644713 | WEB -Content Builder | [NAME] | 1601674 | -- | 274 | Sign in issue (content builder) | The customer could not sign on depite having requested a passord reset several times |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14318729 | WEB -Content Builder | TYISHA.EDWARDS | 1604280 | -- | 274 | Sign in issue (content builder) | Unable to retrieve login information. |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14236602 | WEB -Content Builder | ALFREDO.ARAUJO | 1609066 | -- | 274 | Sign in issue (content builder) | password reset |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14458382 | WEB -Content Builder | ALFREDO.ARAUJO | 1609266 | -- | 274 | Sign in issue (content builder) | password reset |  |  |  | Closed
 | 2012-01-18 00:00:00 | 10325126 | WEB -Content Builder | SAMUEL.MARKWELL | 1609470 | -- | 274 | Sign in issue (content builder) | prof needed pw reset |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14013498 | WEB -Content Builder | SAMUEL.MARKWELL | 1609866 | -- | 274 | Sign in issue (content builder) | Student needed reminded of username and pw reset |  |  |  | Closed
 | 2012-01-18 00:00:00 | 11516293 | WEB -Content Builder | ALFREDO.ARAUJO | 1611268 | -- | 274 | Sign in issue (content builder) | password reset |  |  |  | Closed
 | 2012-01-19 00:00:00 | 11101699 | WEB -Content Builder | MSARCHIONI | 1613866 | -- | 274 | Sign in issue (content builder) | He is not sure what his password is on the Educator website. | FL | FeedBack Logged | I reset the password and I let him know how to download TN. | Closed
 | 2012-01-19 00:00:00 | 14463442 | WEB -Content Builder | TIFANY.DRINKWATER | 1619882 | -- | 274 | Sign in issue (content builder) | signs in & tries to access materials- gets session expired message | FL | FeedBack Logged | walked him through clearing c&c & adding website. was able to sign in but not able to purchase bc of application error. course is modified. | Closed
 | 2012-01-19 00:00:00 | 14558427 | WEB -Content Builder | TIFANY.DRINKWATER | 1620666 | -- | 274 | Sign in issue (content builder) | student not able to register- kept getting invalid email address or email address does not match | FL | FeedBack Logged | student said was entering email without spaces & they matched. i was able to successfully register student | Closed
 | 2012-01-19 00:00:00 | 11332201 | WEB -Content Builder | TIFANY.DRINKWATER | 1626866 | -- | 274 | Sign in issue (content builder) | locked account- unsure of password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-20 00:00:00 | 11198748 | WEB -Content Builder | ALFREDO.ARAUJO | 1636466 | -- | 274 | Sign in issue (content builder) | password reset |  |  |  | Closed
 | 2012-01-20 00:00:00 | 14108875 | WEB -Content Builder | TIFANY.DRINKWATER | 1636666 | -- | 274 | Sign in issue (content builder) | unable to sign in to account | FL | FeedBack Logged | reset password- gave proper login details | Closed
 | 2012-01-20 00:00:00 | 12502421 | WEB -Content Builder | ALFREDO.ARAUJO | 1642466 | -- | 274 | Sign in issue (content builder) | password reset |  |  |  | Closed
 | 2012-01-22 00:00:00 | 14267023 | WEB -Content Builder | TIFANY.DRINKWATER | 1643466 | -- | 274 | Sign in issue (content builder) | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-22 00:00:00 | 14211474 | WEB -Content Builder | TIFANY.DRINKWATER | 1643666 | -- | 274 | Sign in issue (content builder) | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-22 00:00:00 | 14380662 | WEB -Content Builder | TIFANY.DRINKWATER | 1643866 | -- | 274 | Sign in issue (content builder) | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-22 00:00:00 | 11608549 | WEB -Content Builder | TIFANY.DRINKWATER | 1644666 | -- | 274 | Sign in issue (content builder) | unsure of username- not able to sign in | FL | FeedBack Logged | provided login details | Closed
 | 2012-01-23 00:00:00 | 6771770 | WEB -Content Builder | VMORRILL | 1648466 | -- | 274 | Sign in issue (content builder) | CB has a very short time-out period -- users have to re-login if there's been no activity for only 15-20 minutes. He finds this very annoying, noting that it should be changed to at least 30 or 45 minutes | FL | FeedBack Logged | asked Vlad to check with CB group | Open
 | 2012-01-23 00:00:00 | 11425705 | WEB -Content Builder | TIFANY.DRINKWATER | 1650670 | -- | 274 | Sign in issue (content builder) | trying to sign in with wrong username | FL | FeedBack Logged | located his account & explained that using wrong username- gave correct username | Closed
 | 2012-01-23 00:00:00 | 10272276 | WEB -Content Builder | TYISHA.EDWARDS | 1651468 | -- | 274 | Sign in issue (content builder) | Unable to retrieve user info from CB site |  |  |  | Closed
 | 2012-01-23 00:00:00 | 14671765 | WEB -Content Builder | SEAN.OHARA | 1653866 | -- | 274 | Sign in issue (content builder) | Could not register for EDU prem with Houston address- had to use HBP address and change in Oracle. | FL | FeedBack Logged |  | Closed
 | 2012-01-23 00:00:00 | 14024081 | WEB -Content Builder | TIFANY.DRINKWATER | 1655066 | -- | 274 | Sign in issue (content builder) | does not know username | FL | FeedBack Logged | provided username & verified able to login | Closed
 | 2012-01-23 00:00:00 | 14243862 | WEB -Content Builder | TIFANY.DRINKWATER | 1655868 | -- | 274 | Sign in issue (content builder) | locked out of account | FL | FeedBack Logged | reset password | Closed
 | 2012-01-23 00:00:00 | 10032169 | WEB -Content Builder | SAMUEL.MARKWELL | 1656106 | -- | 274 | Sign in issue (content builder) | password wouldn't reset in hbp auth - student had to re-register for cp |  |  |  | Open
 | 2012-01-24 00:00:00 | 10882745 | WEB -Content Builder | SAMUEL.MARKWELL | 1656266 | -- | 274 | Sign in issue (content builder) | User getting "session expired" error soon after signing in to cb |  |  |  | Closed
 | 2012-01-24 00:00:00 | 2038925 | WEB -Content Builder | SAMUEL.MARKWELL | 1656666 | -- | 274 | Sign in issue (content builder) | student reports "session expired" error message almost immediately after sign in |  |  |  | Closed
 | 2012-01-24 00:00:00 | 14452235 | WEB -Content Builder | MSARCHIONI | 1657666 | -- | 274 | Sign in issue (content builder) | He doesn't remember his password | FL | FeedBack Logged | I reset the password and he was able to login. | Closed
 | 2012-01-24 00:00:00 | 12820941 | WEB -Content Builder | TIFANY.DRINKWATER | 1665468 | -- | 274 | Sign in issue (content builder) | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-24 00:00:00 | 14498682 | WEB -Content Builder | SAMUEL.MARKWELL | 1665866 | -- | 274 | Sign in issue (content builder) | AQ getting "session timed out" error soon after signing in |  |  |  | Closed
 | 2012-01-24 00:00:00 | 14513902 | WEB -Content Builder | ALFREDO.ARAUJO | 1672466 | -- | 274 | Sign in issue (content builder) | password reset |  |  |  | Closed
 | 2012-01-25 00:00:00 | 14452155 | WEB -Content Builder | [NAME] | 1674870 | -- | 274 | Sign in issue (content builder) | Requested a reset password and waited an hour with nothing coming through |  |  |  | Closed
 | 2012-01-25 00:00:00 | 14067339 | WEB -Content Builder | TIFANY.DRINKWATER | 1674874 | -- | 274 | Sign in issue (content builder) | forgot username | FL | FeedBack Logged | provided username | Closed
 | 2012-01-25 00:00:00 | 14306508 | WEB -Content Builder | [NAME] | 1674892 | -- | 274 | Sign in issue (content builder) | the customer requested a reset password several times and nothing happened |  |  |  | Closed
 | 2012-01-25 00:00:00 | 13950249 | WEB -Content Builder | TIFANY.DRINKWATER | 1674912 | -- | 274 | Sign in issue (content builder) | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-25 00:00:00 | 14589362 | WEB -Content Builder | TIFANY.DRINKWATER | 1674928 | -- | 274 | Sign in issue (content builder) | forgot username/password | FL | FeedBack Logged | reset password & provided login details | Closed
 | 2012-01-25 00:00:00 | 3034489 | WEB -Content Builder | ALFREDO.ARAUJO | 1674932 | -- | 274 | Sign in issue (content builder) | password reset |  |  |  | Closed
 | 2012-01-25 00:00:00 | 11473216 | WEB -Content Builder | [NAME] | 1674936 | -- | 274 | Sign in issue (content builder) | The customer requested a reset password and never received one after several attempts |  |  |  | Closed
 | 2012-01-25 00:00:00 | 14731522 | WEB -Content Builder | MSARCHIONI | 1674952 | -- | 274 | Sign in issue (content builder) | Hello, I just signed up for the website and when I tried logging in it said | FL | FeedBack Logged | I reset the password and I let him know how to change it. | Closed | Hello, I just signed up for the website and when I tried logging in it said my password was invalid.
 | 2012-01-25 00:00:00 | 14646586 | WEB -Content Builder | ALFREDO.ARAUJO | 1675466 | -- | 274 | Sign in issue (content builder) | password reset |  |  |  | Closed
 | 2012-01-25 00:00:00 | 10319118 | WEB -Content Builder | ALFREDO.ARAUJO | 1679266 | -- | 274 | Sign in issue (content builder) | password reset |  |  |  | Closed
 | 2012-01-25 00:00:00 | 11213443 | WEB -Content Builder | ALFREDO.ARAUJO | 1680866 | -- | 274 | Sign in issue (content builder) | password reset |  |  |  | Closed
 | 2012-01-25 00:00:00 | 13542808 | WEB -Content Builder | ALFREDO.ARAUJO | 1681274 | -- | 274 | Sign in issue (content builder) | password reset |  |  |  | Closed
 | 2012-01-25 00:00:00 | 14392184 | WEB -Content Builder | TIFANY.DRINKWATER | 1681466 | -- | 274 | Sign in issue (content builder) | not able to sign in | FL | FeedBack Logged | reset password | Closed
 | 2012-01-25 00:00:00 | 14205964 | WEB -Content Builder | MSARCHIONI | 1681666 | -- | 274 | Sign in issue (content builder) | He doesnt remember his password. | FL | FeedBack Logged | I reset the password and I let him know how to login and change it. | Closed
 | 2012-01-25 00:00:00 | 14354584 | WEB -Content Builder | MSARCHIONI | 1682470 | -- | 274 | Sign in issue (content builder) | I have locked myself out of my HBP account. I also used the incorrect email address when I established my account. The correct email address is | FL | FeedBack Logged | I reset her password so she could login. | Closed | Hi! I have locked myself out of my HBP account. I also used the incorrect email address when I established my account. The correct email address is [EMAIL]<mailto:[EMAIL]>. Thanks, [NAME]
 | 2012-01-25 00:00:00 | 14712564 | WEB -Content Builder | TIFANY.DRINKWATER | 1682478 | -- | 274 | Sign in issue (content builder) | forgot username & password | FL | FeedBack Logged | reset password- gave login details | Closed
 | 2012-01-25 00:00:00 | 14429662 | WEB -Content Builder | TIFANY.DRINKWATER | 1682480 | -- | 274 | Sign in issue (content builder) | forgot password | FL | FeedBack Logged | reset password | Closed
 | 2012-01-25 00:00:00 | 10218924 | WEB -Content Builder | ALFREDO.ARAUJO | 1682670 | -- | 274 | Sign in issue (content builder) | password reset |  |  |  | Closed
 | 2012-01-25 00:00:00 | 10654373 | WEB -Content Builder | ALFREDO.ARAUJO | 1682672 | -- | 274 | Sign in issue (content builder) | password reset |  |  |  | Closed
 | 2012-01-26 00:00:00 | 11745568 | WEB -Content Builder | MSARCHIONI | 1682704 | -- | 274 | Sign in issue (content builder) | I am a professor at Wake Forest University. I have a Premium Educator | FL | FeedBack Logged | I reset the password and I let him know how to change it. | Closed | Hello, I am a professor at Wake Forest University. I have a Premium Educator account with the Harvard Business Publishing for Educators website. I have not logged on to the website in a while and I have forgotten my user name and password. Can you remind me? Thanks, [NAME]
 | 2012-01-26 00:00:00 | 14783132 | WEB -Content Builder | TIFANY.DRINKWATER | 1682898 | -- | 274 | Sign in issue (content builder) | not able to register | FL | FeedBack Logged | student sent me details & i registered for them without any problems | Closed
 | 2012-01-26 00:00:00 | 2834751 | WEB -Content Builder | TIFANY.DRINKWATER | 1682924 | -- | 274 | Sign in issue (content builder) | cannot sign in | FL | FeedBack Logged | reset password- gave login details | Closed
 | 2012-01-26 00:00:00 | 10334467 | WEB -Content Builder | [NAME] | 1682954 | -- | 274 | Sign in issue (content builder) | The reset password issue did not work |  |  |  | Closed
 | 2012-01-26 00:00:00 | 11294737 | WEB -Content Builder | TIFANY.DRINKWATER | 1683498 | -- | 274 | Sign in issue (content builder) | forgot username & password | FL | FeedBack Logged | reset password- gave login details | Closed
 | 2012-01-27 00:00:00 | 11510321 | WEB -Content Builder | MSARCHIONI | 1684266 | -- | 274 | Sign in issue (content builder) | No link was attached? | FL | FeedBack Logged | I reset the password and I let him know how to change it. | Open | Hi No link was attached? Thanks [NAME] From: Customer Service [mailto:[EMAIL]] Sent: 26 January 2012 18:31 To: [EMAIL] Subject: HBP Higher Education web site Dear HBP Customer, Thank you for your request. Please click on the link below to reset your password and access the web site: [EMAIL] <http://cb.hbsp.harvard.edu/cb/web/lostpassword/accessPassword.seam?Q=k7j%2B32s3KPeoRtR1nkNl%2F5AfIM4EMS7hw3o2W%2Fs6Qe9l2cyakqjL72T64ETthc5%2F5NDlclJODMn2%0AXIR1mSKc6ljiNnMpWFa4%2FltxTGQSYpsOi04lqcNmUekeUsH1ddM6NQGHd7DYr4IktxAlrrDw2jcF%0AZO1wFjyQFdKYLD9OeyY%3D> If you experience issues clicking on the link, we recommend that you copy and paste it into the address box at the top of your web browser.
 | 2012-01-27 00:00:00 | 10278137 | WEB -Content Builder | MSARCHIONI | 1685084 | -- | 274 | Sign in issue (content builder) | I've set up an undergraduate class on your site two times in the past two years. However, I can not log in. | FL | FeedBack Logged | I reset the password and I let her know how to change it. | Closed | Hi, I've set up an undergraduate class on your site two times in the past two years. However, I can not log in. My username, as I understand is [NAME] My password is JULIEONEIL I've tried logging in from both [NAME] and [NAME]. Appreciate your help. [NAME] [NAME], Ph.D. Associate Professor and Division Chair Strategic Communication Schieffer School of Journalism
 | 2012-01-27 00:00:00 | 11537368 | WEB -Content Builder | MSARCHIONI | 1685116 | -- | 274 | Sign in issue (content builder) | He was not able to login with his password. | FL | FeedBack Logged | I reset the password. | Closed
 | 2012-01-28 00:00:00 | 14210887 | WEB -Content Builder | MSARCHIONI | 1685268 | -- | 274 | Sign in issue (content builder) | Hi,I don't know where I placed my password. Everytime, I type in my e-mail, it says it has technical error. Please help. V/r,Mira | FL | FeedBack Logged | I reset the password and I let her know how to change it. | Closed | Dear Mira: Welcome to the Harvard Business Publishing web site. To access your STUDENT account, go to www.hbsp.harvard.edu and use your account login information: Username: jacob2011 As a registered user with Student Access, you can: --Access your course materials --View and update password, email, and mailing addresses
 | 2012-01-29 00:00:00 | 14799822 | WEB -Content Builder | MSARCHIONI | 1685868 | -- | 274 | Sign in issue (content builder) | I set up an account with you today but when I tried to access it it won't allow me to do so. An error message pops and it says, "We were unable to authenticate you. Please check your credentials and try again."What can be | FL | FeedBack Logged | I reset the password and I let her know how to login and change it | Closed | I set up an account with you today but when I tried to access it it won't allow me to do so. An error message pops and it says, "We were unable to authenticate you. Please check your credentials and try again."What can be done to fix this problem?
 | 2012-01-30 00:00:00 | 14079412 | WEB -Content Builder | TYISHA.EDWARDS | 1686892 | -- | 274 | Sign in issue (content builder) | Has 2 accounts and sent for username information and only one username was sent. |  |  |  | Closed
 | 2012-01-30 00:00:00 | 11154261 | WEB -Content Builder | [NAME] | 1686912 | -- | 274 | Sign in issue (content builder) | when clicks on My [NAME] aftering signing in gets Application Error has Occured. I can reproduce | FL | FeedBack Logged | [NAME] ticket. | Closed
 | 2012-01-30 00:00:00 | 14811542 | WEB -Content Builder | [NAME] | 1687466 | -- | 274 | Sign in issue (content builder) | He spelled his domain of his email address wrong in his username so he couldn't sign in so I walked him through spelling it the way he did when he registered and he could sign in | VA | Verbal Apology |  | Closed
 | 2012-01-30 00:00:00 | 2274056 | WEB -Content Builder | SAMUEL.MARKWELL | 1687470 | -- | 274 | Sign in issue (content builder) | prof needed pw reset |  |  |  | Closed
 | 2012-01-30 00:00:00 | 10254711 | WEB -Content Builder | MSARCHIONI | 1687866 | -- | 274 | Sign in issue (content builder) | I was prompted to renew my account status, but I cannot find my previous information. | FL | FeedBack Logged | I reset his password and I let him know how to login and change it. | Closed | Folks, I was prompted to renew my account status, but I cannot find my previous information. I teach at the Jones Graduate School of Business at Rice University. My [NAME] email is [EMAIL]. Can you refresh my memory? Thanks. [NAME] from my iPad
 | 2012-01-30 00:00:00 | 10349906 | WEB -Content Builder | ALFREDO.ARAUJO | 1688466 | -- | 274 | Sign in issue (content builder) | password reset |  |  |  | Closed
 | 2012-01-30 00:00:00 | 14463563 | WEB -Content Builder | MSARCHIONI | 1688482 | -- | 274 | Sign in issue (content builder) | I am unable to log into my account. I received my password through email | FL | FeedBack Logged | I reset the password and I let her know how to change it. | Closed | I am unable to log into my account. I received my password through email from customer service but I need to be sent the username because I still can not log in. Thank you
 | 2012-01-31 00:00:00 | 10606915 | WEB -Content Builder | CELINA.MARTIN | 1689086 | -- | 274 | Sign in issue (content builder) | forgotten password |  |  |  | Closed
 | 2012-01-31 00:00:00 | 14818165 | WEB -Content Builder | ALFREDO.ARAUJO | 1689168 | -- | 274 | Sign in issue (content builder) | password reset |  |  |  | Closed
 | 2012-01-31 00:00:00 | 14690662 | WEB -Content Builder | ALFREDO.ARAUJO | 1689170 | -- | 274 | Sign in issue (content builder) | password reset |  |  |  | Closed
 | 2012-01-31 00:00:00 | 14372248 | WEB -Content Builder | ALFREDO.ARAUJO | 1689188 | -- | 274 | Sign in issue (content builder) | password reset |  |  |  | Closed
 | 2012-01-31 00:00:00 | 14778681 | WEB -Content Builder | ALFREDO.ARAUJO | 1689210 | -- | 274 | Sign in issue (content builder) | password reset |  |  |  | Closed
 | 2012-01-31 00:00:00 | 14410662 | WEB -Content Builder | MSARCHIONI | 1689232 | -- | 274 | Sign in issue (content builder) | I forgot my password and am currently locked out of my account. Can you please help? | FL | FeedBack Logged | I reset the password and I let her know how to change it. | Closed | I forgot my password and am currently locked out of my account. Can you please help? Regards, Bethany From: Customer Service [mailto:[EMAIL]] Sent: Monday, January 16, 2012 11:47 AM To: [EMAIL] [NAME]: Registration Confirmation: Harvard Business Publishing Web Site Dear Bethany: Welcome to the Harvard Business Publishing web site. To access your STUDENT account, go to www.hbsp.harvard.edu and use your account login information: Username: Bgilrea As a registered user with Student Access, you can: --Access your course materials --View and update password, email, and mailing addresses To add new course materials to your online [NAME], please click on the Course URL sent to you by your professor in a separate email or posted to your course delivery system. Thank you for joining the Harvard Business Publishing web site.
 | 2012-01-31 00:00:00 | 14821608 | WEB -Content Builder | TIFANY.DRINKWATER | 1689284 | -- | 274 | Sign in issue (content builder) | not able to register online- getting error message | FL | FeedBack Logged | registered prof online without any problems | Closed
 | 2012-01-31 00:00:00 | 14353520 | WEB -Content Builder | TIFANY.DRINKWATER | 1689290 | -- | 274 | Sign in issue (content builder) | locked account | FL | FeedBack Logged | reset password | Closed
 | 2012-01-31 00:00:00 | 13953247 | WEB -Content Builder | TIFANY.DRINKWATER | 1689292 | -- | 274 | Sign in issue (content builder) | locked account | FL | FeedBack Logged | reset password | Closed
 | 2012-01-17 00:00:00 | 14450283 | WEB -Content Builder | MSARCHIONI | 1587884 | -- | 274 | Sign in issue (content builder) | He was trying to register and Edu Prem and he was not able to successfully register. | FL | FeedBack Logged | I was able to process the registration for him and approve him. | Closed
 | 2012-01-26 00:00:00 | 14776887 | WEB -Content Builder | SAMUEL.MARKWELL | 1682944 | -- | 274 | Sign in issue (content builder) | unable to reset pw on this acct, student registered new acct |  |  |  | Closed
 | 2012-01-05 00:00:00 | 11340972 | WEB -Content Builder | CELINA.MARTIN | 1519868 | -- | 253 | Student CP link doesn’t work | Student CP link doesn’t work |  |  |  | Closed
 | 2012-01-05 00:00:00 | 14234482 | WEB -Content Builder | [NAME] | 1520866 | -- | 253 | Student CP link doesn’t work | got registration failed so I registered for her | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-06 00:00:00 | 11678711 | WEB -Content Builder | [NAME] | 1526466 | -- | 253 | Student CP link doesn’t work | The student received the wrong link from her professor |  |  |  | Closed
 | 2012-01-06 00:00:00 | 1305700 | WEB -Content Builder | [NAME] | 1527466 | -- | 253 | Student CP link doesn’t work | Several students called the professor saying the link didn't work. The link was hosted on the [NAME] platform, thus why it wasn't working |  |  |  | Closed
 | 2012-01-06 00:00:00 | 14234779 | WEB -Content Builder | [NAME] | 1530666 | -- | 253 | Student CP link doesn’t work | link doesn't work when I log in as her, when I concierge her and I can't even enter the Course ID and log into the prof's account | WA | Written Apology | Emailing to find out prof's account from admin | Closed
 | 2012-01-06 00:00:00 | 14262703 | WEB -Content Builder | MSARCHIONI | 1537270 | -- | 253 | Student CP link doesn’t work | He is havinga problem trying to register and purchase a CP. | FL | FeedBack Logged | I had him copy and paste the link and he was able to access the CP. | Closed
 | 2012-01-09 00:00:00 | 14209368 | WEB -Content Builder | SEAN.OHARA | 1541068 | -- | 253 | Student CP link doesn’t work | Student trying to access courselink in "Modified" status | FL | FeedBack Logged |  | Closed
 | 2012-01-10 00:00:00 | 14246983 | WEB -Content Builder | SEAN.OHARA | 1550666 | -- | 253 | Student CP link doesn’t work | Blackboard | FL | FeedBack Logged |  | Closed
 | 2012-01-10 00:00:00 | 11776390 | WEB -Content Builder | MSARCHIONI | 1552870 | -- | 253 | Student CP link doesn’t work | She is trying to go through her CP link and it's not working. | FL | FeedBack Logged | I had her copy and paste the link and she was then able to login and access her CP. | Closed
 | 2012-01-10 00:00:00 | 14320130 | WEB -Content Builder | ALFREDO.ARAUJO | 1556068 | -- | 253 | Student CP link doesn’t work | Student CP link doesn’t work |  |  |  | Closed
 | 2012-01-11 00:00:00 | 14324413 | WEB -Content Builder | [NAME] | 1562068 | -- | 253 | Student CP link doesn’t work | The link didn't work because somehow the student was registerd as educator basic and not a student |  |  |  | Closed
 | 2012-01-11 00:00:00 | 10258338 | WEB -Content Builder | [NAME] | 1564066 | -- | 253 | Student CP link doesn’t work | The students have had issues with the link because the professor posted the link on blackboard |  |  |  | Closed
 | 2012-01-11 00:00:00 | 14320863 | WEB -Content Builder | SEAN.OHARA | 1564272 | -- | 253 | Student CP link doesn’t work | Embedded link in e-mail | FL | FeedBack Logged | Copy + Paste | Closed
 | 2012-01-11 00:00:00 | 14341462 | WEB -Content Builder | [NAME] | 1566466 | -- | 253 | Student CP link doesn’t work | The student couldn't find the materials to purchase for her course because she clicked on the link directly from [NAME] rather than copying and pasting |  |  |  | Closed
 | 2012-01-12 00:00:00 | 14353312 | WEB -Content Builder | MSARCHIONI | 1573692 | -- | 253 | Student CP link doesn’t work | He's trying to register for a CP but the link isn't working. | FL | FeedBack Logged | I had him copy and paste the link and he was then able to purchase his CP. | Closed
 | 2012-01-13 00:00:00 | 14356970 | WEB -Content Builder | [NAME] | 1582068 | 101029-PDF-ENG | 253 | Student CP link doesn’t work | It's not that the link didn't work, but for some reason he had trouble following it, so I followd it for him for the coursepack to appear in his [NAME]. | VA | Verbal Apology |  | Closed
 | 2012-01-13 00:00:00 | 14241069 | WEB -Content Builder | SEAN.OHARA | 1582272 | -- | 253 | Student CP link doesn’t work | Trying to access courselink with HBD account | FL | FeedBack Logged |  | Closed
 | 2012-01-13 00:00:00 |  | WEB -Content Builder | SEAN.OHARA | 1582278 | -- | 253 | Student CP link doesn’t work | Blackboard | FL | FeedBack Logged |  | Open
 | 2012-01-17 00:00:00 | 14444659 | WEB -Content Builder | MSARCHIONI | 1585866 | -- | 253 | Student CP link doesn’t work | He was trying to register through a CP link and it was not working. | FL | FeedBack Logged | He was click on the link directly on blackboard. I had him copy and paste it and it worked. | Closed
 | 2012-01-17 00:00:00 | 14444622 | WEB -Content Builder | MSARCHIONI | 1586068 | -- | 253 | Student CP link doesn’t work | He is trying to purchase his CP. | FL | FeedBack Logged | I had him copy and paste the link from blackboard and it worked. | Closed
 | 2012-01-17 00:00:00 | 14428407 | WEB -Content Builder | TYISHA.EDWARDS | 1587866 | -- | 253 | Student CP link doesn’t work | Student CP link doesn’t work |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14416662 | WEB -Content Builder | [NAME] | 1589106 | 695051-PDF-ENG | 253 | Student CP link doesn’t work | coursepack in modified state, so got error trying to purchase | RAR | Researched and Resolved | reactivated CP and walked him through placing order. | Closed
 | 2012-01-17 00:00:00 | 14456865 | WEB -Content Builder | MSARCHIONI | 1589266 | -- | 253 | Student CP link doesn’t work | She is trying to purchase a CP and the link is not working when she clicks on it from blackboard. | FL | FeedBack Logged | I had her copy and paste the link and it worked. | Closed
 | 2012-01-17 00:00:00 | 14470313 | WEB -Content Builder | ALFREDO.ARAUJO | 1596666 | -- | 253 | Student CP link doesn’t work | Student CP link doesn’t work |  |  |  | Closed
 | 2012-01-18 00:00:00 | 11630937 | WEB -Content Builder | [NAME] | 1604272 | 505030-PDF-ENG | 253 | Student CP link doesn’t work | well, he imported the CP and that was OK, but clicking on Purchase CP got application error has occured | VA | Verbal Apology | I made no changes in Oracle and just placed order for him via concierge and it worked perfectly. | Closed
 | 2012-01-18 00:00:00 | 2458828 | WEB -Content Builder | [NAME] | 1604478 | -- | 253 | Student CP link doesn’t work | The student's course link didn't work because the professor had modified the course. It did not say that once modified he had to reactivate the link |  |  |  | Closed
 | 2012-01-18 00:00:00 | 2606710 | WEB -Content Builder | MSARCHIONI | 1604668 | -- | 253 | Student CP link doesn’t work | The professor posted a link on a web site platform similar to blackboard and the students where having issue clicking directly on the link to access his CP. | FL | FeedBack Logged | I let him know that sometime the issue has to do with the site it's posted I let him know we generally we have students copy and paste the link in a web browser window and then they are successfully with getting access. The students all purchase it. | Closed
 | 2012-01-18 00:00:00 |  | WEB -Content Builder | [NAME] | 1607466 | -- | 253 | Student CP link doesn’t work | The student could not purchase their coursepack because the link was posted on a blackboard platform. Once given the instruction to copy and paste the link the student could purchase |  |  |  | Closed
 | 2012-01-18 00:00:00 | 11844045 | WEB -Content Builder | SAMUEL.MARKWELL | 1611070 | -- | 253 | Student CP link doesn’t work | Student had great difficulty importing coursepack |  |  |  | Closed
 | 2012-01-19 00:00:00 | 14359863 | WEB -Content Builder | SEAN.OHARA | 1613066 | -- | 253 | Student CP link doesn’t work | Blackboard, HBD account both contributing to problem | FL | FeedBack Logged |  | Closed
 | 2012-01-19 00:00:00 | 11509842 | WEB -Content Builder | ALFREDO.ARAUJO | 1619888 | -- | 253 | Student CP link doesn’t work | Student CP link doesn’t work ( wrong coursepack link) |  |  |  | Closed
 | 2012-01-20 00:00:00 | 2291375 | WEB -Content Builder | [NAME] | 1631866 | 3291-HTM-ENG | 253 | Student CP link doesn’t work | prof created CP, something was wrong with it so he deleted it and created new CP and sent out emails with links both times which confused students. | VA | Verbal Apology | We talked and figured out the prob and he's emailing all his students the correct link again. | Closed
 | 2012-01-20 00:00:00 |  | WEB -Content Builder | [NAME] | 1638266 | -- | 253 | Student CP link doesn’t work | the student's like did not work because they clicked directly from the platform rather than copying and pasting it |  |  |  | Closed
 | 2012-01-20 00:00:00 |  | WEB -Content Builder | [NAME] | 1638666 | -- | 253 | Student CP link doesn’t work | The student couldn't access the link because they clicked on the link directly from the site rather than copying and pasting |  |  |  | Closed
 | 2012-01-23 00:00:00 | 14656942 | WEB -Content Builder | MSARCHIONI | 1647266 | -- | 253 | Student CP link doesn’t work | He was trying to register for his CP but he was not able to from the link the prof. provided him with. | FL | FeedBack Logged | I had him copy and paste the link and he was able to successfully accesss the simulation that was in his CP. | Closed
 | 2012-01-24 00:00:00 | 11219674 | WEB -Content Builder | [NAME] | 1657466 | -- | 253 | Student CP link doesn’t work | The customer's order just hung and did not progress |  |  |  | Closed
 | 2012-01-24 00:00:00 | 14083943 | WEB -Content Builder | [NAME] | 1661668 | -- | 253 | Student CP link doesn’t work | CP link was expired | RAR | Researched and Resolved | helped him to public website to purchase item | Closed
 | 2012-01-24 00:00:00 | 14708382 | WEB -Content Builder | MSARCHIONI | 1663866 | -- | 253 | Student CP link doesn’t work | She was trying to click on the link directly from her online syllabus and it was not working. | FL | FeedBack Logged | I had her copy and paste the link and she was able to successfully register. | Closed
 | 2012-01-24 00:00:00 | 14293002 | WEB -Content Builder | MSARCHIONI | 1669666 | -- | 253 | Student CP link doesn’t work | I received the email but there is no password. Could you resend with a password please? | FL | FeedBack Logged | I reset the password and let her know how to change it. | Closed | Hello, I received the email but there is no password. Could you resend with a password please? Thanks, Benoit Date: Mon, 23 Jan 2012 20:33:08 -0500 From: [EMAIL] To: [EMAIL] [NAME]: HBP Higher Education web site Dear HBP Customer, Thank you for your request. Please click on the link below to reset your password and access the web site: KABAYIZA If you experience issues clicking on the link, we recommend that you copy and paste it into the address box at the top of your web browser. Please contact our Customer Service Department if you have additional questions. They are available to assist you 8am-8pm ET, Monday-Thursday, and 8am-7pm ET on Friday at [PHONE] or [PHONE]. Thank You
 | 2012-01-24 00:00:00 | 14721469 | WEB -Content Builder | MSARCHIONI | 1670468 | -- | 253 | Student CP link doesn’t work | She was trying to order a CP but she was clicking on the link from an online syllabus and it was giving her an error. | FL | FeedBack Logged | I had her copy / paste the link and she was able to purchase the course successfully. | Closed
 | 2012-01-24 00:00:00 | 14311602 | WEB -Content Builder | [NAME] | 1670866 | 606072-PDF-ENG | 253 | Student CP link doesn’t work | For some reason, CP link didn't import course for her, so I followed it for her to import it | RAR | Researched and Resolved |  | Closed
 | 2012-01-25 00:00:00 | 14758522 | WEB -Content Builder | MSARCHIONI | 1674922 | -- | 253 | Student CP link doesn’t work | She was trying to order her CP but it was not working. | FL | FeedBack Logged | She copy/pasted the link and she was able to successfully purchase them. I let her know how to access them. | Closed
 | 2012-01-25 00:00:00 | 14559302 | WEB -Content Builder | MSARCHIONI | 1675666 | -- | 253 | Student CP link doesn’t work | She was having a problem trying to purchase her CP. | FL | FeedBack Logged | I could see she already associated herself with the course so I was able to impersonate her account and process the order for her. | Closed
 | 2012-01-25 00:00:00 | 14566025 | WEB -Content Builder | [NAME] | 1677068 | 711462-PDF-ENG | 253 | Student CP link doesn’t work | system wide issue that ends in application error when trying to check out with these cases in the CP | FL | FeedBack Logged | added to ongoing reporting of issue | Closed
 | 2012-01-25 00:00:00 | 10518002 | WEB -Content Builder | TIFANY.DRINKWATER | 1677266 | -- | 253 | Student CP link doesn’t work | link will not import course into account | FL | FeedBack Logged | i was not able to import it into the account either. escalated issue to higher [NAME] | Open
 | 2012-01-25 00:00:00 | 12830781 | WEB -Content Builder | [NAME] | 1677466 | 805006-PDF-ENG | 253 | Student CP link doesn’t work | system wide issue with CP links not working. Did PDF recovery for item he needed for class tonight. | FL | FeedBack Logged | added to ongoing reports of the error. | Closed
 | 2012-01-25 00:00:00 | 10395086 | WEB -Content Builder | TIFANY.DRINKWATER | 1678866 | -- | 253 | Student CP link doesn’t work | not able to import course into students account | FL | FeedBack Logged | not able to import course either- course active. escalated issue to higher [NAME] | Closed
 | 2012-01-25 00:00:00 | 14746782 | WEB -Content Builder | [NAME] | 1679866 | 507044-PDF-ENG | 253 | Student CP link doesn’t work | Not sure why it didn't work for her, I followed it for her to import CP into her [NAME] | RAR | Researched and Resolved |  | Closed
 | 2012-01-25 00:00:00 | 11628336 | WEB -Content Builder | [NAME] | 1681068 | R0305B-PDF-ENG | 253 | Student CP link doesn’t work | no idea why it didn't work for her. Worked fine for me so I followed it for her and imported it into her [NAME] | RAR | Researched and Resolved |  | Closed
 | 2012-01-25 00:00:00 | 14777247 | WEB -Content Builder | MSARCHIONI | 1682466 | -- | 253 | Student CP link doesn’t work | He was trying to register for his CP but there was an issue with ORacle and [NAME] so it didn't put him in a group in HBP auth. | FL | FeedBack Logged | I had him create a new username and he was able to register successfully and it did put him in a group and he was able to purchase the CP. | Closed
 | 2012-01-26 00:00:00 | 3082702 | WEB -Content Builder | SEAN.OHARA | 1682682 | -- | 253 | Student CP link doesn’t work | BlackBoard | FL | FeedBack Logged |  | Closed
 | 2012-01-26 00:00:00 |  | WEB -Content Builder | SEAN.OHARA | 1682866 | -- | 253 | Student CP link doesn’t work | BlackBoard | FL | FeedBack Logged |  | Closed
 | 2012-01-26 00:00:00 |  | WEB -Content Builder | [NAME] | 1682902 | -- | 253 | Student CP link doesn’t work | the customer didn't know they had to copy and past the link into their browser rather than clicking on the link to make the course work |  |  |  | Closed
 | 2012-01-26 00:00:00 | 11088358 | WEB -Content Builder | ALFREDO.ARAUJO | 1682922 | -- | 253 | Student CP link doesn’t work | Student CP link doesn’t work ( student was clicking directly from blackboard ) |  |  |  | Closed
 | 2012-01-26 00:00:00 | 14784921 | WEB -Content Builder | MSARCHIONI | 1683476 | -- | 253 | Student CP link doesn’t work | He was trying to order his CP but when he went through the link the website was hanging so he's not sure if it went through. | FL | FeedBack Logged | I looked up the username and I was able to see that his username did get registered. I had him login and he was able to go through the purchasing process to by the CP. | Closed
 | 2012-01-26 00:00:00 | 14784971 | WEB -Content Builder | MSARCHIONI | 1683480 | -- | 253 | Student CP link doesn’t work | He's trying to access his CP but the link is not working. | FL | FeedBack Logged | I had him copy and paste the link and he was able to access it. | Closed
 | 2012-01-27 00:00:00 | 12405681 | WEB -Content Builder | [NAME] | 1685120 | ROT126-PDF-ENG | 253 | Student CP link doesn’t work | Not sure why link didn't work for her. I impersonated her and followed Cp link for her so CP imported into her [NAME]. | RAR | Researched and Resolved |  | Closed
 | 2012-01-27 00:00:00 | 14791839 | WEB -Content Builder | MSARCHIONI | 1685182 | -- | 253 | Student CP link doesn’t work | She is trying to order a CP but she is getting an error message on the page. | FL | FeedBack Logged | I had her copy and paste the link and she was able to purchase the course pack. | Closed
 | 2012-01-31 00:00:00 | 14819476 | WEB -Content Builder | [NAME] | 1689088 | R0601K-PDF-ENG | 253 | Student CP link doesn’t work | was click link on [NAME] and kept getting application error has occurred when trying to register | RAR | Researched and Resolved | Followed Cp link for him and registered for him and then walked him through signing in | Closed
 | 2012-01-03 00:00:00 | 12387363 | WEB -Content Builder | [NAME] | 1510468 | 104709-HTM-ENG | 515 | Student didn't know how to order CP | The link and ease of having the students utilize the variance tool was difficult and caused the students frustration. | FL | FeedBack Logged |  | Closed | They struggled With the sign in process often times they would have to sign in several times to register to get to the variance tool.
 | 2012-01-05 00:00:00 | 2118696 | WEB -Content Builder | [NAME] | 1521466 | 3341-HTM-ENG | 515 | Student didn't know how to order CP | student registered twice, so I added an Enrollment and zero'd out the billing | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-12 00:00:00 | 14307131 | WEB -Content Builder | [NAME] | 1576868 | -- | 515 | Student didn't know how to order CP | registered as Educator basic incorrectly, so I removed group in HBP Auth | RAR | Researched and Resolved | sent email explaining correct process | Closed | When I signed up for the site the only option that was available was for me to claim to be a professor. There was the student option but no way for me to select that option and I have articles that I need to have for class right away. I just got my code from my actual professor but it says that I have to be a student to get onto my course pack. Is there any way you can fix that for me or explain to me how to fix it. This site is difficult and frustrating to work with! Thank you, [NAME]
 | 2012-01-13 00:00:00 | 14366968 | WEB -Content Builder | [NAME] | 1580474 | 384131-PDF-ENG | 515 | Student didn't know how to order CP | see note | RAR | Researched and Resolved | followed CP link for her and registered for her | Closed | When I signed up for the site the only option that was available was for me to claim to be a professor. There was the student option but no way for me to select that option and I have articles that I need to have for class right away. I just got my code from my actual professor but it says that I have to be a student to get onto my course pack. Is there any way you can fix that for me or explain to me how to fix it. This site is difficult and frustrating to work with! Thank you, [NAME]
 | 2012-01-18 00:00:00 | 11744077 | WEB -Content Builder | [NAME] | 1600466 | R0807N-PDF-ENG | 515 | Student didn't know how to order CP | didn't understand how to follow CP link so I did it for her to import CP into her [NAME]. | VA | Verbal Apology |  | Closed
 | 2012-01-18 00:00:00 | 14422863 | WEB -Content Builder | SAMUEL.MARKWELL | 1604278 | -- | 515 | Student didn't know how to order CP | Student didn't know to follow courselink to access CP |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14035927 | WEB -Content Builder | SAMUEL.MARKWELL | 1610066 | -- | 515 | Student didn't know how to order CP | student wasn't given courselink to purchase materials |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14510462 | WEB -Content Builder | SAMUEL.MARKWELL | 1611476 | -- | 515 | Student didn't know how to order CP | student having difficulty accessing coursepack via link |  |  |  | Closed
 | 2012-01-19 00:00:00 | 13916552 | WEB -Content Builder | MSARCHIONI | 1622466 | -- | 515 | Student didn't know how to order CP | She is not sure how to purchase the CP. | FL | FeedBack Logged | I put the order through for her on CB and I let her know how to access the PDF's | Closed
 | 2012-01-23 00:00:00 | 14593120 | WEB -Content Builder | SAMUEL.MARKWELL | 1654266 | -- | 515 | Student didn't know how to order CP | student didn't know she had to reimport cp for updated material in course |  |  |  | Closed
 | 2012-01-24 00:00:00 | 14409002 | WEB -Content Builder | SAMUEL.MARKWELL | 1656466 | -- | 515 | Student didn't know how to order CP | student claimed to have been chrarged multiple times for cp but no orders in account |  |  |  | Closed
 | 2012-01-24 00:00:00 | 14657182 | WEB -Content Builder | SAMUEL.MARKWELL | 1664872 | -- | 515 | Student didn't know how to order CP | Student didn't know how to import course |  |  |  | Closed
 | 2012-01-26 00:00:00 | 14782606 | WEB -Content Builder | [NAME] | 1682876 | 4065-PDF-ENG | 515 | Student didn't know how to order CP | Incorrectly registered as Educ Basic but is student. Removed roles in HBP Auth and will create hbr.org account and purchase PDF for her and put into My Downloads | RAR | Researched and Resolved |  | Closed
 | 2012-01-31 00:00:00 | 14225062 | WEB -Content Builder | MSARCHIONI | 1689072 | -- | 515 | Student didn't know how to order CP | Professor Raghupathi of Fordham University GBA has indocated that [NAME] is | FL | FeedBack Logged | I let the student know he can only place orders with a CP link on the CB website. | Closed | Professor Raghupathi of Fordham University GBA has indocated that [NAME] is available for purchase (not Unimicron). I cannot locate it. How can I find it after loggin in? - [NAME] On Mon, Jan 30, 2012 at 11:12 AM, Customer Service < [EMAIL]> wrote: > Dear HBP Customer, > > Thank you for your request. Please click on the link below to reset your > password and access the web site: > > PAZ8888<http://cb.hbsp.harvard.edu/cb/web/lostpassword/accessPassword.seam?Q=k764p4o8y3c3B6JnvuFvSG8pORAFZd1KQCcoCC8S7MGU89C2WKPdhGHQluU%2FqvdgpTHz7mif%2BAeG%0AeSeKzS4gM%2BxgDYb%2Bs%2FemNm8eG1lLcqIddoXO2KNYa0puWenIQ1kr> > > > > If you experience issues clicking on the link, we recommend that you copy > and paste it into the address box at the top of your web browser. > > Please contact our Customer Service Department if you have additional > questions. They are available to assist you 8am-8pm ET, Monday-Thursday, > and 8am-7pm ET on Friday at [PHONE] or [PHONE]. > > Thank You
 | 2012-01-03 00:00:00 | 3086725 | WEB -Content Builder | [NAME] | 1506870 | 7000-HTM-ENG | 100 | Z Other | Didn't understand how to move people in teams and roles in Everest Manage Simulation | VA | Verbal Apology | Walked her through process over phone | Closed
 | 2012-01-03 00:00:00 | 11311739 | WEB -Content Builder | [NAME] | 1507466 | XLS284-XLS-ENG | 100 | Z Other | Didn't know how to access spreadsheets in her [NAME], so I sent email with screen shots and instructions. | WA | Written Apology |  | Closed
 | 2012-01-03 00:00:00 | 10243372 | WEB -Content Builder | VMORRILL | 1507470 | -- | 100 | Z Other | System-sent email erroneously noted a coursepack as expired (#11370909 was activated 1/2/12) | VA | Verbal Apology |  | Closed
 | 2012-01-03 00:00:00 | 2229395 | WEB -Content Builder | [NAME] | 1508278 | -- | 100 | Z Other | The customer received 5 emails that their course has expired, although the course was still active until March |  |  |  | Closed
 | 2012-01-03 00:00:00 | 11252633 | WEB -Content Builder | SAMUEL.MARKWELL | 1508476 | -- | 100 | Z Other | Student [NAME] error msg that billing address was incorect when trying to purchase a coursepack |  |  |  | Closed
 | 2012-01-03 00:00:00 | 11140945 | WEB -Content Builder | [NAME] | 1508674 | 7012-PPT-ENG | 100 | Z Other | Didn't know how to access PPT | WA | Written Apology | Sent instructions and screen shots to illustrate how to access | Closed
 | 2012-01-03 00:00:00 | 10924257 | WEB -Content Builder | [NAME] | 1508676 | -- | 100 | Z Other | The customer received several emails saying their course had expired when it hadn't |  |  |  | Closed
 | 2012-01-03 00:00:00 | 14205895 | WEB -Content Builder | [NAME] | 1508866 | -- | 100 | Z Other | Didn't understand coursepack creation process, so I walked through process over phone. | VA | Verbal Apology |  | Closed
 | 2012-01-03 00:00:00 | 14091490 | WEB -Content Builder | MSARCHIONI | 1509068 | -- | 100 | Z Other | The professor is trying to figure out how to reset results for a student. | FL | FeedBack Logged | I let him know how to Manage the online course so he could clear results for his student. | Closed
 | 2012-01-03 00:00:00 | 2038054 | WEB -Content Builder | SAMUEL.MARKWELL | 1509268 | -- | 100 | Z Other | Prof was unable to activate a cp. I had to recreate the cp then activate |  |  |  | Closed
 | 2012-01-03 00:00:00 | 11680660 | WEB -Content Builder | TIFANY.DRINKWATER | 1509272 | -- | 100 | Z Other | trying to become assistant- getting error message | FL | FeedBack Logged | using student account to become assistant- explained would need to create new account to become assistant | Closed
 | 2012-01-03 00:00:00 | 2029151 | WEB -Content Builder | MSARCHIONI | 1509666 | -- | 100 | Z Other | I will be using the Everest Simulation for the coming semester, which starts on | FL | FeedBack Logged | I set up the course for her and let her know she would need to send the students the course pack link so they can register. | Closed | Dear [NAME], I will be using the Everest Simulation for the coming semester, which starts on Jan 9. Please set up the access. It's the same class as the fall one, if that makes any difference Course - OB 560 Management Skills Development Current enrollment, which might change in next week - 10 students
 | 2012-01-03 00:00:00 | 13921957 | WEB -Content Builder | CELINA.MARTIN | 1509882 | -- | 100 | Z Other | could not delete materials from coursepack (coursepack has been acquired by students) |  |  |  | Closed
 | 2012-01-03 00:00:00 | 13939894 | WEB -Content Builder | SEAN.OHARA | 1510070 | -- | 100 | Z Other | Did not know how to add Free Trial | FL | FeedBack Logged |  | Closed
 | 2012-01-03 00:00:00 | 14205761 | WEB -Content Builder | [NAME] | 1510278 | 3350-HTM-ENG | 100 | Z Other | see note | FL | FeedBack Logged | [NAME] ticket | Closed | From: Matthieu Roussillon ([EMAIL]) Sent: Jan 2, 2012 6:29:58 PM Subject: [NAME] review course "Mathematics for management" - Mistakes on slide 11 of "Covariance and correlation" To whom it may concern (at Harvard Business Publishing), In the course "Mathematics for management", slide 11 of the "Covariance and correlation", there are a couple errors. The formulas of the sample standard deviation for home size and for price are both missing the square root. While the results (790 and 105,498) are both correct, the expression of the formula needs to be corrected. Also, there is a "+" missing on the sample standard deviation for price. I attached an unedited screenshot of the training slide for reference. Best, -Matthieu Roussillon UCI EMBA 2013
 | 2012-01-03 00:00:00 | 11328035 | WEB -Content Builder | TYISHA.EDWARDS | 1510298 | -- | 100 | Z Other | Added items to cart, but no items found in the cart when checking out. Order had to be placed manaually. |  |  |  | Closed
 | 2012-01-04 00:00:00 | 10276069 | WEB -Content Builder | [NAME] | 1510868 | -- | 100 | Z Other | The professor was very annoyed by the rate and review email and thought it was spam. He received 4x in the past 48 hours |  |  |  | Closed
 | 2012-01-04 00:00:00 | 14090839 | WEB -Content Builder | JWILLS | 1512268 | -- | 100 | Z Other | Customer ended up at hbr.org trying to order with Edu Basic account; called when pricing was showing up without discount. | FL | FeedBack Logged |  | Closed
 | 2012-01-04 00:00:00 | 3242500 | WEB -Content Builder | [NAME] | 1512478 | 7000-HTM-ENG | 100 | Z Other | chat issue; when students enter a new comment, chat log returns to beginnging of conversation = confusing | FL | FeedBack Logged |  | Closed
 | 2012-01-04 00:00:00 | 14208732 | WEB -Content Builder | SAMUEL.MARKWELL | 1512512 | -- | 100 | Z Other | student was trying to import cp with ind acct |  |  |  | Closed
 | 2012-01-04 00:00:00 | 5883030 | WEB -Content Builder | [NAME] | 1512514 | 3101-HTM-ENG | 100 | Z Other | Prof didn't understand CP process, so I walked through over phone | VA | Verbal Apology |  | Closed
 | 2012-01-04 00:00:00 | 11309465 | WEB -Content Builder | TIFANY.DRINKWATER | 1512516 | -- | 100 | Z Other | prof could not add items to cart & checkout- nothing showing in cart | RAR | Researched and Resolved | items were showing as $0 in account- account classification was individual- changed to unversity & price changed to correct price | Closed
 | 2012-01-04 00:00:00 | 6170110 | WEB -Content Builder | MSARCHIONI | 1513466 | -- | 100 | Z Other | The professor set up a course and he didn't realize one of the items was hard copy but he didn't want it as a hard copy. 2 students associated themselves with the course already but didn't purchase the materials. | FL | FeedBack Logged | I let him know that unfortunately I would have to expire that course and created a new one. I created the new course for him and activated it. I also let him know that he needs to provide the students with the new link. | Closed
 | 2012-01-04 00:00:00 | 13061361 | WEB -Content Builder | JWILLS | 1513468 | -- | 100 | Z Other | Customer needed copy of invoice/receipt. | FL | FeedBack Logged |  | Closed
 | 2012-01-04 00:00:00 | 13443141 | WEB -Content Builder | MICHELLE.CLANCY | 1514666 | -- | 100 | Z Other | Request for invoice |  |  |  | Closed
 | 2012-01-05 00:00:00 | 14206834 | WEB -Content Builder | JWILLS | 1519066 | -- | 100 | Z Other | Professor originally didn't give current course link -- gave expired link. | FL | FeedBack Logged |  | Closed
 | 2012-01-05 00:00:00 | 1303770 | WEB -Content Builder | TYISHA.EDWARDS | 1519668 | -- | 100 | Z Other | TN is listed on CB as available in hardcopy only but cannot be added to an order because of a 59N restriction in Dewey. |  |  |  | Closed
 | 2012-01-05 00:00:00 | 14101750 | WEB -Content Builder | [NAME] | 1520466 | 6002-HTM-ENG | 100 | Z Other | Student registered with special character in name so online course loads without any content. | RAR | Researched and Resolved | re-registering for her. | Closed
 | 2012-01-05 00:00:00 | 3176940 | WEB -Content Builder | TIFANY.DRINKWATER | 1521066 | -- | 100 | Z Other | needed to add affiliation | FL | FeedBack Logged | added college of the bahamas as an affiliation | Closed
 | 2012-01-05 00:00:00 | 14220522 | WEB -Content Builder | SAMUEL.MARKWELL | 1521268 | -- | 100 | Z Other | Quant Methods online course was showing small in IE |  |  |  | Closed
 | 2012-01-05 00:00:00 | 2118696 | WEB -Content Builder | [NAME] | 1521468 | 3341-HTM-ENG | 100 | Z Other | Instructor accidentally registered and used up license, so I added a license and zero'd out billing | OLME | Order/License Entered Manually |  | Closed
 | 2012-01-05 00:00:00 | 10282008 | WEB -Content Builder | [NAME] | 1523266 | ROT150-PDF-ENG | 100 | Z Other | not seeing View PDF link for this item. | PDF | PDF Recovery | Emailed CB b/c believe its a bug. | Closed
 | 2012-01-05 00:00:00 | 14196742 | WEB -Content Builder | [NAME] | 1523270 | 808M61-PDF-ENG | 100 | Z Other | teaching note for the C aspect of the case is the same as the A | WA | Written Apology | Explained that teaching note covers her C part of the case. | Closed
 | 2012-01-06 00:00:00 | 4296790 | WEB -Content Builder | SEAN.OHARA | 1528268 | -- | 100 | Z Other | Customer orderered unnecessary permissions | FL | FeedBack Logged | Order was not yet booked in system, so I deleted perms line | Closed
 | 2012-01-06 00:00:00 | 9838000 | WEB -Content Builder | MSARCHIONI | 1529066 | -- | 100 | Z Other | He's not sure how to access Educator copies on the website | FL | FeedBack Logged | He was on hbr.org and not on the educator website. | Closed
 | 2012-01-06 00:00:00 | 14235204 | WEB -Content Builder | [NAME] | 1529266 | 388014-PDF-ENG | 100 | Z Other | set SC start date in future and didn't understand why links didn't work | VA | Verbal Apology | walked her through changing start date to today | Closed
 | 2012-01-07 00:00:00 | 10032549 | WEB -Content Builder | [NAME] | 1538466 | 3252-HTM-ENG | 100 | Z Other | Prof was extending CP date but it contained an online course which always expire 1 year after activation regardless of the end date of the coursepack | WA | Written Apology | Explained how online courses have 1 year expiration and offered to make a new coursepack for her. | Closed
 | 2012-01-08 00:00:00 | 12147701 | WEB -Content Builder | [NAME] | 1538666 | 141X-MMC-ENG | 100 | Z Other | definitions slide only goes to a single definition, and the customer was confused b/c the image looks like it should lead to multiple definitions | WA | Written Apology | explained that on the definition page, only one category is circled and that category is the subject of the CD and that's why it is the only resulting definition. | Closed
 | 2012-01-09 00:00:00 | 3076345 | WEB -Content Builder | TYISHA.EDWARDS | 1540878 | -- | 100 | Z Other | Created a coursepack that included a HCB that needed to be shipped. Costo of shipping to Canada to expensive. |  |  |  | Closed
 | 2012-01-09 00:00:00 | 4033300 | WEB -Content Builder | TYISHA.EDWARDS | 1541466 | -- | 100 | Z Other | Reporting end of the semester product usagae and incorrect pricing on CB |  |  |  | Closed
 | 2012-01-09 00:00:00 | 10422346 | WEB -Content Builder | SAMUEL.MARKWELL | 1541666 | -- | 100 | Z Other | Customer called bc he received an invoice for shipping from 2009 that he claims he paid |  |  |  | Closed
 | 2012-01-09 00:00:00 | 14106269 | WEB -Content Builder | MSARCHIONI | 1542068 | -- | 100 | Z Other | I have been trying to log in to my courses for a while and I keep | FL | FeedBack Logged | I let the student know that if she's on a MAC she would need to use the FF web browser. I also let her know if she's on a PC to clear cache and cookies. | Closed | I have been trying to log in to my courses for a while and I keep getting an error telling me that my session has expired. Any help would be greatly appreciated. My username is stlnygal. Respectfully, [NAME]
 | 2012-01-09 00:00:00 |  | WEB -Content Builder | SAMUEL.MARKWELL | 1542074 | -- | 100 | Z Other | Professor called to ask how to build a coursepack |  |  |  | Closed
 | 2012-01-09 00:00:00 | 13528262 | WEB -Content Builder | [NAME] | 1542476 | -- | 100 | Z Other | Didn't understand how to set up a course through course planning |  |  |  | Closed
 | 2012-01-09 00:00:00 | 14288282 | WEB -Content Builder | TIFANY.DRINKWATER | 1542478 | -- | 100 | Z Other | trying to become assistant- getting message that may not be affiliated | FL | FeedBack Logged | using wrong username- explained the proper username to use to access as assistant | Closed
 | 2012-01-09 00:00:00 | 6214190 | WEB -Content Builder | SAMUEL.MARKWELL | 1542480 | -- | 100 | Z Other | Prof called to order a desk copy of a video |  |  |  | Closed
 | 2012-01-09 00:00:00 | 2578403 | WEB -Content Builder | TIFANY.DRINKWATER | 1542482 | -- | 100 | Z Other | trying to access educator copies, but cannot- getting need to register message | FL | FeedBack Logged | account edu basic- did reauth for prof. | Closed
 | 2012-01-09 00:00:00 | 2645926 | WEB -Content Builder | MSARCHIONI | 1542494 | -- | 100 | Z Other | Hi, I'm having trouble purchasing rights to copy cases and distribute them to my class. When I click 'My Library', the go to the [NAME] | FL | FeedBack Logged | I let the professor know that the [NAME] web browser is not compatible with the website. He would need to use the Fire Fox web browser. | Closed | Hi, I'm having trouble purchasing rights to copy cases and distribute them to my class. When I click 'My Library', the go to the Purchase Materials tab, the cases I have selected appear, but when I select one, add it to my cart, then go to the [NAME] page, there are no items in my cart. The Checkout link does show the correct number of items. I'm running [NAME] 5.1.2 on [NAME] OS/X 10.7.2 (Lion). Regards, Perry Donham Boston University
 | 2012-01-09 00:00:00 | 11553630 | WEB -Content Builder | TIFANY.DRINKWATER | 1542872 | -- | 100 | Z Other | Prof having trouble adding items to folder & course | RAR | Researched and Resolved | walked him through how to add items to a folder and add items from the folder to course. also assisted in activating the coursepack & the link to provide students. | Closed
 | 2012-01-09 00:00:00 | 12475804 | WEB -Content Builder | MICHELLE.CLANCY | 1543266 | -- | 100 | Z Other | Request for invoice |  |  |  | Closed
 | 2012-01-09 00:00:00 | 2510830 | WEB -Content Builder | MICHELLE.CLANCY | 1543672 | -- | 100 | Z Other | Request for invoice from order |  |  |  | Closed
 | 2012-01-10 00:00:00 | 10304997 | WEB -Content Builder | TYISHA.EDWARDS | 1553670 | -- | 100 | Z Other | Wanted to delete one of the usernames on file. |  |  |  | Closed
 | 2012-01-10 00:00:00 | 14319486 | WEB -Content Builder | JWILLS | 1554478 | -- | 100 | Z Other | Student registered through course link but then no courses showed up for her. Course ID 11589287. | FL | FeedBack Logged | Manually linked student to course via concierge role. | Closed
 | 2012-01-10 00:00:00 | 2143819 | WEB -Content Builder | [NAME] | 1554866 | 7000-HTM-ENG | 100 | Z Other | One of the issues when using the Mount Everest Simulation is when using the chat room. Once the chat room gets long when someone enters a comment and clicks submit the view goes to the middle of the existing chat then | FL | FeedBack Logged | entered [NAME] ticket | Closed | users must then scroll down to see the latest chat.
 | 2012-01-10 00:00:00 | 9624820 | WEB -Content Builder | [NAME] | 1555870 | 7003-HTM-ENG | 100 | Z Other | didn't understand that activation process was how to pay for CP | VA | Verbal Apology | Walked through activation process on phone | Closed
 | 2012-01-10 00:00:00 | 12804725 | WEB -Content Builder | [NAME] | 1557466 | 504702-HTM-ENG | 100 | Z Other | can't run course from home, but can from work, with the Exact Same laptop - no idea what's wrong, tried trouble s hooting everything | FL | FeedBack Logged | [NAME] ticket created. | Closed
 | 2012-01-10 00:00:00 | 14108122 | WEB -Content Builder | [NAME] | 1557666 | 504702-HTM-ENG | 100 | Z Other | As soon as I click on the course (quantitative statistics) my session time expires and I am kicked out of the system. 20 seconds in. | FL | FeedBack Logged | [NAME] ticket | Closed
 | 2012-01-10 00:00:00 | 10441484 | WEB -Content Builder | TIFANY.DRINKWATER | 1557866 | -- | 100 | Z Other | singleclick links were not working- course modified | FL | FeedBack Logged | had to increase enrollment to reactivate- zeroed out order | Closed
 | 2012-01-10 00:00:00 | 12511301 | WEB -Content Builder | [NAME] | 1558870 | 208719-HTM-ENG | 100 | Z Other | misspelling on Slide 68 of course | FL | FeedBack Logged | [NAME] ticket | Closed
 | 2012-01-11 00:00:00 | 14319292 | WEB -Content Builder | SEAN.OHARA | 1560266 | -- | 100 | Z Other | Question about [NAME] modeling content/exam question | FL | FeedBack Logged |  | Closed
 | 2012-01-11 00:00:00 | 3136441 | WEB -Content Builder | [NAME] | 1561666 | -- | 100 | Z Other | The professor didn't know how to provide students with the link to the course materials |  |  |  | Closed
 | 2012-01-11 00:00:00 | 11272999 | WEB -Content Builder | MSARCHIONI | 1563268 | -- | 100 | Z Other | She is wondering how to export some of the results data from the Everest simulation. | FL | FeedBack Logged | I let her know how to export the data through the copy to clipboard option. | Closed
 | 2012-01-11 00:00:00 | 14070069 | WEB -Content Builder | TYISHA.EDWARDS | 1563668 | -- | 100 | Z Other | Customer not sure which student account order was placed under. |  |  |  | Closed
 | 2012-01-11 00:00:00 | 2424241 | WEB -Content Builder | TYISHA.EDWARDS | 1567268 | -- | 100 | Z Other | Unable to add univeristy on CB |  |  |  | Closed
 | 2012-01-11 00:00:00 | 12336562 | WEB -Content Builder | TYISHA.EDWARDS | 1567666 | 106061-HCB-ENG | 100 | Z Other | [NAME] available only. |  |  |  | Closed
 | 2012-01-11 00:00:00 | 10187609 | WEB -Content Builder | TIFANY.DRINKWATER | 1568668 | -- | 100 | Z Other | needs to add affiliation | RAR | Researched and Resolved | added WPI as affiliation | Closed
 | 2012-01-12 00:00:00 | 10342545 | WEB -Content Builder | MICHELLE.CLANCY | 1571466 | -- | 100 | Z Other | Student request for invoice for coursepack |  |  |  | Closed
 | 2012-01-12 00:00:00 | 3207110 | WEB -Content Builder | TYISHA.EDWARDS | 1572468 | -- | 100 | Z Other | [NAME] available only. |  |  |  | Closed
 | 2012-01-12 00:00:00 | 14064059 | WEB -Content Builder | [NAME] | 1573670 | 4057-PDF-ENG | 100 | Z Other | didn't understand how to add courses to a coursepack, so I walked him through process | VA | Verbal Apology |  | Closed
 | 2012-01-12 00:00:00 | 11460329 | WEB -Content Builder | [NAME] | 1573676 | -- | 100 | Z Other | wanted to become TA for prof, but was trying to sign in with existing Student account | VA | Verbal Apology | walked through following link and registering with new username | Closed
 | 2012-01-12 00:00:00 | 13925099 | WEB -Content Builder | [NAME] | 1573870 | 3101-HTM-ENG | 100 | Z Other | Didn't know how to assign chains | VA | Verbal Apology | walked through process | Closed
 | 2012-01-12 00:00:00 | 12881169 | WEB -Content Builder | [NAME] | 1574466 | -- | 100 | Z Other | According to her course, it was stating that 3 students had purchased the course material. Two of the students did not purchase the material. They had purchased a previous course in September |  |  |  | Closed
 | 2012-01-12 00:00:00 | 12475341 | WEB -Content Builder | [NAME] | 1574866 | 8124ES-PDF-ENG | 100 | Z Other | get error message that item can't be added to a coursepack | FL | FeedBack Logged | Emailed higher [NAME] ops for help | Closed
 | 2012-01-12 00:00:00 | 14117346 | WEB -Content Builder | MSARCHIONI | 1575666 | -- | 100 | Z Other | I am a customer from the UK doing the Math for Management course | FL | FeedBack Logged | I let him know how to access the Briefcase with the Appendices folder which has the exercise solutions. | Closed | Hi, I am a customer from the UK doing the Math for Management course After each sub chapter there are excersises. However no answers are given to these. On some chapters I do not mind as I am confident of my answers but on others I am not and it is very frustrating that I can not confirm or check my answers. Is it possible to have the answers to the excercises on this course. It would be a great help. I look forward to hearing back from you. Kind regards, [NAME]
 | 2012-01-12 00:00:00 | 14271583 | WEB -Content Builder | [NAME] | 1575678 | -- | 100 | Z Other | The customer didn't know where to begin to create a course |  |  |  | Closed
 | 2012-01-13 00:00:00 | 10519432 | WEB -Content Builder | SEAN.OHARA | 1578066 | -- | 100 | Z Other | Bad addresses, cannot be removed or deactivated | FL | FeedBack Logged | Notified [NAME]; she can forward this to the person who is trying to fix this issue. | Closed
 | 2012-01-13 00:00:00 | 14318336 | WEB -Content Builder | TYISHA.EDWARDS | 1578266 | -- | 100 | Z Other | Order was placed twice. Customer wanted SClinks and was sent hardcopys. |  |  |  | Closed
 | 2012-01-17 00:00:00 |  | WEB -Content Builder | [NAME] | 1584272 | -- | 100 | Z Other | Site was down and the customer didn't receive their items, but several pending charges |  |  |  | Closed
 | 2012-01-17 00:00:00 | 3139586 | WEB -Content Builder | [NAME] | 1586868 | -- | 100 | Z Other | walked through coursepack creation over phone | VA | Verbal Apology |  | Closed
 | 2012-01-17 00:00:00 | 12348403 | WEB -Content Builder | TYISHA.EDWARDS | 1587280 | 903080-HCB-ENG | 100 | Z Other | [NAME] only available. |  |  |  | Closed
 | 2012-01-17 00:00:00 | 10403101 | WEB -Content Builder | [NAME] | 1587472 | -- | 100 | Z Other | Didn't understand coursepack creation process, so I walked her through it over the phone | VA | Verbal Apology |  | Closed
 | 2012-01-17 00:00:00 | 10403101 | WEB -Content Builder | [NAME] | 1587478 | -- | 100 | Z Other | Hates website because doesn't find it navigatable b/c things like My [NAME] and the HBSP logo don't look like links. | FL | FeedBack Logged |  | Closed
 | 2012-01-17 00:00:00 | 10403101 | WEB -Content Builder | [NAME] | 1587868 | 604012-PDF-ENG | 100 | Z Other | out of print item is needed for her course | FL | FeedBack Logged | she's very frustrated that the coursepack that contained this item did not end until May of 2012 and she wasn't notified this case was pulled | Closed
 | 2012-01-17 00:00:00 | 3181408 | WEB -Content Builder | SAMUEL.MARKWELL | 1589080 | -- | 100 | Z Other | AQ was unable to activate a cp to pay with a PO bc of an address issue |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14068198 | WEB -Content Builder | SAMUEL.MARKWELL | 1589098 | -- | 100 | Z Other | Prof asked how to view material without watermark |  |  |  | Closed
 | 2012-01-17 00:00:00 |  | WEB -Content Builder | TYISHA.EDWARDS | 1592666 | -- | 100 | Z Other | Unable to purchase coursepack due to the MLK website issue. |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14413601 | WEB -Content Builder | [NAME] | 1595468 | -- | 100 | Z Other | The student's account was linked to educator basic rather then student, thus they couldn't make the purchase |  |  |  | Closed
 | 2012-01-17 00:00:00 | 14320028 | WEB -Content Builder | SAMUEL.MARKWELL | 1596278 | -- | 100 | Z Other | Student dropped course and needed cp refunded |  |  |  | Closed
 | 2012-01-17 00:00:00 | 11721079 | WEB -Content Builder | SAMUEL.MARKWELL | 1596876 | -- | 100 | Z Other | Customer wrote bc she was charged for an order she said shlould fall under an enterprise license |  |  |  | Closed
 | 2012-01-17 00:00:00 | 11193555 | WEB -Content Builder | SAMUEL.MARKWELL | 1596882 | -- | 100 | Z Other | Customer wrote to say that cc processing took an undue amount of time |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14343363 | WEB -Content Builder | [NAME] | 1598466 | -- | 100 | Z Other | The student was able to buy a course pack twice and was charged twice |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14336905 | WEB -Content Builder | MSARCHIONI | 1600866 | -- | 100 | Z Other | His mother called because she had a charge on her credit card and she wanted to confirm what it was for. | FL | FeedBack Logged | I looked up her cc details and I let her know what the charge was for and she said it was her son and I explained it was for a course pack he purchased. | Closed
 | 2012-01-18 00:00:00 | 12567161 | WEB -Content Builder | [NAME] | 1601670 | 504702-HTM-ENG | 100 | Z Other | see note | FL | FeedBack Logged | [NAME] ticket | Closed | needs issue resolved in time to finish course and submit his results to his prof by 1/31/12 The issue is that [NAME] accidentally imported two different coursepacks, course ID 11102203 & course ID 9804750, and when you launch the administrative screens of either instance of the online course, two users are listed for [NAME]. My screen shots are labeled as [NAME] and [NAME] and [NAME] = course ID 11102203 and [NAME] = course ID 9804750. There are two "accounts" for [NAME] in both instance of the online course, and he's having issues accessing the instance of the online course where he has progressed to question 35 of the pre-test. Can we please help him to gain access to the instance of the course where he has made it to question 35 on the pre-test?
 | 2012-01-18 00:00:00 | 14477844 | WEB -Content Builder | TIFANY.DRINKWATER | 1602066 | -- | 100 | Z Other | course was not imported into account- could not access simulation | FL | FeedBack Logged | had student login through cp link again- imported course. | Closed
 | 2012-01-18 00:00:00 | 11191332 | WEB -Content Builder | SAMUEL.MARKWELL | 1602266 | -- | 100 | Z Other | student's mother called to request credit fro dropped class |  |  |  | Closed
 | 2012-01-18 00:00:00 | 11328094 | WEB -Content Builder | JWILLS | 1602466 | -- | 100 | Z Other | Student was confused about shipping cost; didn't realize one item was shippable. | FL | FeedBack Logged |  | Closed
 | 2012-01-18 00:00:00 | 14380052 | WEB -Content Builder | SAMUEL.MARKWELL | 1603870 | -- | 100 | Z Other | Student didn't know where to find pretest xls |  |  |  | Closed
 | 2012-01-18 00:00:00 | 12695103 | WEB -Content Builder | SAMUEL.MARKWELL | 1611068 | -- | 100 | Z Other | Student ordered coursepack multiple times |  |  |  | Closed
 | 2012-01-18 00:00:00 | 14529292 | WEB -Content Builder | TIFANY.DRINKWATER | 1611466 | -- | 100 | Z Other | not able to register- keeps getting error in registration | FL | FeedBack Logged | emailed him a new link & walked him through it- was able to register successfully | Closed
 | 2012-01-18 00:00:00 | 14474742 | WEB -Content Builder | SAMUEL.MARKWELL | 1611470 | -- | 100 | Z Other | student received error when trying to order coursepack |  |  |  | Closed
 | 2012-01-19 00:00:00 | 11631840 | WEB -Content Builder | JWILLS | 1612466 | -- | 100 | Z Other | Needed university affiliation changed. | FL | FeedBack Logged |  | Closed
 | 2012-01-19 00:00:00 | 14487362 | WEB -Content Builder | MSARCHIONI | 1615266 | -- | 100 | Z Other | I just purchased an e-course reader for a Stanford class MS&E 266. It will | FL | FeedBack Logged | I let him know that he could not highlight the text because the PDF is secure. I did let him know the only option would be to print it out to highlight and section on the case. | Closed | Hello, I just purchased an e-course reader for a Stanford class MS&E 266. It will not allow me to highlight any of the text becuase it is secured. Is there any way to unlock it or allow me to highlight? Thanks, Nick
 | 2012-01-19 00:00:00 | 11464701 | WEB -Content Builder | SEAN.OHARA | 1615666 | -- | 100 | Z Other | Ordered hardcopy, expecting download | FL | FeedBack Logged |  | Closed
 | 2012-01-19 00:00:00 | 9479260 | WEB -Content Builder | TIFANY.DRINKWATER | 1620266 | -- | 100 | Z Other | can't change affiliations on website | FL | FeedBack Logged | updated affiliations | Closed
 | 2012-01-19 00:00:00 | 14210089 | WEB -Content Builder | [NAME] | 1621866 | 4330-HTM-ENG | 100 | Z Other | can't print entire tutorial and really dissatisfied | FL | FeedBack Logged | added her name to the [NAME] ticket. | Closed
 | 2012-01-19 00:00:00 | 12682021 | WEB -Content Builder | TYISHA.EDWARDS | 1626466 | -- | 100 | Z Other | Unable to process order for coursepack purchase. Customer using IE 9 |  |  |  | Closed
 | 2012-01-20 00:00:00 | 12796981 | WEB -Content Builder | [NAME] | 1633266 | 3252-HTM-ENG | 100 | Z Other | needed @ Risk info | WA | Written Apology | sent info | Closed | [NAME] : http://www.palisade.com/bookdownloads/HBPSSModeling You can follow this link and hit Submit. If you navigate away and download the free trial, you'll be prompted for an Activation ID you don't have.
 | 2012-01-20 00:00:00 | 6135230 | WEB -Content Builder | [NAME] | 1635066 | 3712-HTM-ENG | 100 | Z Other | didn't understand how to create a CP so I walked him through it | VA | Verbal Apology |  | Closed
 | 2012-01-20 00:00:00 | 11162409 | WEB -Content Builder | [NAME] | 1640266 | -- | 100 | Z Other | wanted to cancel order b/c prof not going use these links. | CR | Credit Processed | can the order and credit simply cancel each other out please? | Closed
 | 2012-01-20 00:00:00 | 10078079 | WEB -Content Builder | SAMUEL.MARKWELL | 1641668 | -- | 100 | Z Other | Prof asked how to delete a coursepack |  |  |  | Closed
 | 2012-01-23 00:00:00 | 14323363 | WEB -Content Builder | SEAN.OHARA | 1645266 | -- | 100 | Z Other | Instructor put case into coursepack in hard copy, not PDF. Student needed it today. | FL | FeedBack Logged | [NAME] he could buy at hbr.org. If we get confirmation from the instructor that the choice of hardcopy was a mistake on his part, we can issue credits to ensure the student pays only once. | Closed
 | 2012-01-23 00:00:00 | 14631343 | WEB -Content Builder | TYISHA.EDWARDS | 1650066 | -- | 100 | Z Other | Error message when trying to purchase coursepack. 3 pending charges were applied to bank account. |  |  |  | Closed
 | 2012-01-23 00:00:00 | 13484338 | WEB -Content Builder | MSARCHIONI | 1653666 | -- | 100 | Z Other | I'm an educator and can access the educator PDFs of cases, etc. I'm | FL | FeedBack Logged | I let the prof. know that the PDF's are secured so they cannot be hightlighted or modify in any way. I let him know the only way he can make highlights is if he print out the case. | Closed | Hi, I'm an educator and can access the educator PDFs of cases, etc. I'm teaching an MBA class on sustainable marketing and communications, and I've made a commitment to the students that I won't print a single sheet of paper for the class! As such, I'm using my computer for notes, etc. What would be really helpful but what I can't seem to do is copy, paste, or highlight in the educator PDFs that I download...that way I can avoid printing out educator guides to cases, etc. Is there a way around this? Thanks, [NAME]
 | 2012-01-23 00:00:00 |  | WEB -Content Builder | TIFANY.DRINKWATER | 1655266 | -- | 100 | Z Other | logs in & tries to navigate- gets session expires. happens over & over. using ie | FL | FeedBack Logged | explained can use ff or clear c&c & add website | Closed
 | 2012-01-23 00:00:00 | 14383347 | WEB -Content Builder | TIFANY.DRINKWATER | 1656080 | -- | 100 | Z Other | student registered as edu basic- not able to import course | FL | FeedBack Logged | changed roles, had student login | Closed
 | 2012-01-24 00:00:00 | 2028434 | WEB -Content Builder | [NAME] | 1662466 | 6107-HTM-ENG | 100 | Z Other | wants some functionality beyond what's offered in UI | VA | Verbal Apology | only solution is to have 2 diff CP's to have different demand patterns for multiple groups within a single physical class | Closed | Hello, I am preparing for another session where I am looking at adopting the Beer Game. Normally, I will get a group of 16 which works well for the 4 scenarios I set up. But there is a possibility that this next group is 32 students and I am looking at a more complex scenario and want help on understanding how to set this up in the simulation. I would like to set up two groups of chain - one with standard demand pattern and another with an advanced demand patter. I want four scenarios with the standard demand pattern: classic, shortened delay, POS visible and advanced. With four students in each scenairo; there are 16 students under the standard demand pattern. I want the four similar scenarios as above but under the advanced demand pattern. This is another 16 students. Please let me know that is the best way to structure the above. Thanks. [NAME]
 | 2012-01-24 00:00:00 | 14638360 | WEB -Content Builder | [NAME] | 1662666 | -- | 100 | Z Other | Why is there a second pending charge? |  |  |  | Closed
 | 2012-01-24 00:00:00 | 11809196 | WEB -Content Builder | TIFANY.DRINKWATER | 1664866 | -- | 100 | Z Other | add items to cart, but when goes to checkout nothing in cart | RAR | Researched and Resolved | account was classified as student- changed to university & was able to view items in cart | Closed
 | 2012-01-24 00:00:00 | 2699661 | WEB -Content Builder | TIFANY.DRINKWATER | 1665666 | -- | 100 | Z Other | prof wanted to know total students will have to pay for his coursepack- explained can add item total- prof doesn't want to do math- wants it to just tell him. | FL | FeedBack Logged |  | Closed
 | 2012-01-24 00:00:00 | 14639902 | WEB -Content Builder | MSARCHIONI | 1667866 | -- | 100 | Z Other | She sees a charge on her credit card but she's not sure what the charge is for. | FL | FeedBack Logged | I let her know it was for a course pack. She said okay she thought it was a charge for the HBR magazine. | Closed
 | 2012-01-24 00:00:00 | 10102046 | WEB -Content Builder | MSARCHIONI | 1668466 | -- | 100 | Z Other | The professor add some cases to an existing course but students were not able to see them or access the course. | FL | FeedBack Logged | I impersonated the prof and the course was in a modified state. I reactivated the course and I explained to the prof if they add addtional cases they need to reactivate the course again so students can access it. | Closed
 | 2012-01-24 00:00:00 | 3048384 | WEB -Content Builder | MSARCHIONI | 1669266 | -- | 100 | Z Other | My students ask me if it is possible to attain 100% of individual | FL | FeedBack Logged | I checked with HE Products and then provided me with the information that it's not possible for each person to achieve 100% of their goals becuase of the conflicting goals and 96% is the higher score for a team. | Closed | Hi, My students ask me if it is possible to attain 100% of individual goals of every role and 100% of team goals. Could you advise on this issue please. Thanks. [NAME], Ph.D. Department of Business Administration Middle East Technical University [NAME], [NAME]: +[PHONE] E-Mail: [EMAIL]
 | 2012-01-25 00:00:00 | 14122743 | WEB -Content Builder | SAMUEL.MARKWELL | 1672866 | -- | 100 | Z Other | student wrote to report difficulty with Financial Accounting Online Course and IT for Management Course |  |  |  | Closed
 | 2012-01-25 00:00:00 | 11612468 | WEB -Content Builder | MICHELLE.CLANCY | 1673466 | -- | 100 | Z Other | Student wanted to purchase individual cases from coursepack |  |  |  | Closed
 | 2012-01-25 00:00:00 | 14390367 | WEB -Content Builder | [NAME] | 1674666 | 301040-MMC-ENG | 100 | Z Other | see note | WA | Written Apology | Windows-only CD-ROM product; requires RealPlayer (available free from www.real.com); 1024 x 768 screen resolution strongly recommended; no Internet connection required. | Closed | As one of the requirements for my class, I ordered product number 301040 "GE's Two decade transformation" and received it last week. I went to play it today and cannot access the movies on the disk. They have .rpm extensions and I have a windows machine. I was told by someone in my company's tech support division that these files won't play on any windows machine. Could you please tell me if there are different versions of this cd? If not, could you please tell me how to get these files to play. My invoice number is 4827267.
 | 2012-01-25 00:00:00 | 14756022 | WEB -Content Builder | MSARCHIONI | 1674872 | -- | 100 | Z Other | She was receiving an error message when attempting to register an educator premium account. | FL | FeedBack Logged | I processed the registration for her and it went through successfully. | Closed
 | 2012-01-25 00:00:00 | 14381936 | WEB -Content Builder | MSARCHIONI | 1680066 | -- | 100 | Z Other | He's not sure how to get to the workbook for one of the question in SM. He said he opened the Excel file but he doesn't see it. | FL | FeedBack Logged | I let him know how to scroll to the correct worksheet for Makeup with is the one they were referring to in the SM pretest. | Closed
 | 2012-01-25 00:00:00 | 14678382 | WEB -Content Builder | TIFANY.DRINKWATER | 1681668 | -- | 100 | Z Other | wants to change username | FL | FeedBack Logged | explained not able to change username | Closed
 | 2012-01-25 00:00:00 | 14777824 | WEB -Content Builder | MSARCHIONI | 1682674 | -- | 100 | Z Other | She was trying to registered to be an assistant | FL | FeedBack Logged | I registered for her through the Assistant link and she is successfully registered. | Closed
 | 2012-01-26 00:00:00 | 11140945 | WEB -Content Builder | [NAME] | 1682686 | 7003-HTM-ENG | 100 | Z Other | some pos feedback, some questions. | FL | FeedBack Logged |  | Closed | Just run the [NAME] simulation in my course. Everything perfect adn the students were verysatisfied . So from now on this will be a must in our business scholl (Esade-Barcelona)!! 3 comments: 1. The web application when you enter to manage it and get the score is a bit slow. Tecnically I think is because it tries to launch some "heavy scripts" in th e server to fill in some date. This is never the best solution so this could be improved. 2. In the review slides there is an error on one of the last pages which try to summarize scenario 6 results. The row in yellow has the right profit but the wrong revenues for the restaturant and the bar 3. Some students at the end of the silulation ask for what is the "demand function", the "promotion function" , so some technical details on the simulation model setup would help. That´s all. I encourage more silulations on Ooeprations Management. Proposal: one linked to the Krsiten Cookies case, others linked to LEAN Management.
 | 2012-01-26 00:00:00 | 2833432 | WEB -Content Builder | TIFANY.DRINKWATER | 1682904 | -- | 100 | Z Other | re-use coursepack takes forever to load- using IE9 | FL | FeedBack Logged | explained will need to activate compability view. walked through doing it- explained can use firefox as well | Closed
 | 2012-01-26 00:00:00 | 6480500 | WEB -Content Builder | [NAME] | 1682942 | 710802-HTM-ENG | 100 | Z Other | clocks timing out and screen freezing for students | FL | FeedBack Logged | [NAME] | Closed
 | 2012-01-26 00:00:00 | 14691582 | WEB -Content Builder | [NAME] | 1682982 | 3252-HTM-ENG | 100 | Z Other | student registered for wrong section, so I imported CP and force purchased correct section for them | RAR | Researched and Resolved |  | Closed
 | 2012-01-26 00:00:00 | 14497323 | WEB -Content Builder | TYISHA.EDWARDS | 1683470 | -- | 100 | Z Other | Coursepack purchase did not transmit to CB |  |  |  | Closed
 | 2012-01-26 00:00:00 | 14497323 | WEB -Content Builder | TYISHA.EDWARDS | 1683474 | -- | 100 | Z Other | Student was charged 3 times for one purchase. |  |  |  | Closed
 | 2012-01-26 00:00:00 |  | WEB -Content Builder | TIFANY.DRINKWATER | 1683478 | -- | 100 | Z Other | prof wanted to upload student's himself into sim- explained not available in the new option | FL | FeedBack Logged | explained new version is on our different platform, which requires diff registration. prof would like to see the old option back | Closed | prof said ran sim in sept & students reported chat problems. chat would scroll up when new response entered. inf would put in feedback
 | 2012-01-27 00:00:00 | 14250142 | WEB -Content Builder | MSARCHIONI | 1683666 | -- | 100 | Z Other | He is purchasing a CP and he's not sure if the everything is going to be shipped. | FL | FeedBack Logged | I let him kow only a CD is being shipped everything else is a pdf. | Closed
 | 2012-01-27 00:00:00 | 11324115 | WEB -Content Builder | MSARCHIONI | 1684066 | -- | 100 | Z Other | Can you please explain how the cost of the Everest simulation works? Is it $12.50 per student or per group? Are the supplemental materials extra or are they included in this | FL | FeedBack Logged | I let him know the cost for the simulation is per student. I also let him know as the instructor he would not need to purchase access for himself. | Closed | Hi, Can you please explain how the cost of the Everest simulation works? Is it $12.50 per student or per group? Are the supplemental materials extra or are they included in this price? Does the instructor also need to purchase a copy? Thank you. [NAME], M.Sc., Ph.D.; Assistant Professor, Strategy; Odette School of Business, University of Windsor, Windsor, ON CANADA N9B 3P4
 | 2012-01-27 00:00:00 | 14791247 | WEB -Content Builder | [NAME] | 1685114 | 6789Z1-HTM-ENG | 100 | Z Other | website allowed customer to purchase quantity of 8 skillpacks under a single log in so I'm creating accounts for each individual | FL | FeedBack Logged |  | Closed
 | 2012-01-27 00:00:00 | 14398199 | WEB -Content Builder | MSARCHIONI | 1685156 | -- | 100 | Z Other | The professor set up a course pack and he didn't add one case to it. He told the students to purchase the additional case for $6.95 | FL | FeedBack Logged | I let her know that she would have to purchase it [NAME]. | Closed
 | 2012-01-27 00:00:00 | 14502813 | WEB -Content Builder | SAMUEL.MARKWELL | 1685164 | -- | 100 | Z Other | student didn't know she had to go to coursepack to access material |  |  |  | Closed
 | 2012-01-27 00:00:00 | 11307196 | WEB -Content Builder | MSARCHIONI | 1685174 | -- | 100 | Z Other | The professor created a course pack but he only wanted the students to purchase one case not two. He tried to delete it but was not able to because a student already associated themselves with the course. | FL | FeedBack Logged | I let the professor know that he cannot delete it but he can expired it and create a new course with the one case and send the students the new link to the new course pack. | Closed
 | 2012-01-27 00:00:00 | 10257126 | WEB -Content Builder | [NAME] | 1685222 | UV0176-XLS-ENG | 100 | Z Other | wants actual formulas that are used in spreadsheets | FL | FeedBack Logged | emailed higher [NAME] ops for formulas | Closed
 | 2012-01-27 00:00:00 | 11458780 | WEB -Content Builder | SAMUEL.MARKWELL | 1685250 | -- | 100 | Z Other | student had to drop course so asked for refund on cp |  |  |  | Closed
 | 2012-01-28 00:00:00 | 10278137 | WEB -Content Builder | MSARCHIONI | 1685274 | -- | 100 | Z Other | First, thank you for responding to my first request about login difficulties. | FL | FeedBack Logged | I let her know that the students would not see the TN in the CP when she sends them the link to register for the CP. | Closed | Hi, First, thank you for responding to my first request about login difficulties. I have a question. When I send the Harvard Business Review link to my students (to my class PR and Corporate Social Responsibility), do students see the teaching note in the course? When I test drove the process, it appears that they see the teaching note. Thanks for your feedback. [NAME] [NAME], Ph.D. Associate Professor and Division Chair Strategic Communication Schieffer School of Journalism
 | 2012-01-28 00:00:00 | 14297162 | WEB -Content Builder | MSARCHIONI | 1685278 | -- | 100 | Z Other | I am taking a course - W12 Mgmt and Admin of Public Health Services - | FL | FeedBack Logged | I let her know that if the professor added additional case she need to go through the CP link to access. If she still cannot see the cases. I let her know she needs to contact the professor. | Closed | Hi I am taking a course - W12 Mgmt and Admin of Public Health Services - and according to my professor new cases should have been put up to access on the 22nd and my content list states it has been updated on the 22nd. However, they are not showing up on my content list. How can I access these? [NAME]
 | 2012-01-30 00:00:00 | 14786225 | WEB -Content Builder | MSARCHIONI | 1687514 | -- | 100 | Z Other | I wish to use the apple case as a teaching instrument. I already have access to instructor copy. I need to print the case and discuss with students. How shall I | FL | FeedBack Logged | I let the professor know how to order a clean copy of the case and copyright permissions. | Closed | Hi there: I wish to use the apple case as a teaching instrument. I already have access to instructor copy. I need to print the case and discuss with students. How shall I proceed? Should I purchase the case? Let me know asap. My [NAME] is Limchuiseong Your help is very much appreciated. Cheers, [NAME] Seong Computing Department - Lecturer School of Computing, Communication & Media Studies KDU University College - Damansara Jaya Campus Jalan SS22/41, [NAME], 47400, Petaling Jaya, Selangor, Malaysia T: +603 - 7953 6782 F: +603 - 7953 6898 E: [EMAIL] W: www.kdu.edu.my
 | 2012-01-30 00:00:00 | 2699661 | WEB -Content Builder | [NAME] | 1687544 | -- | 100 | Z Other | 1 out of three times when he prints a case study, it comes out in a weird format that's unreadable, but if he prints the exact same doc again, it comes out fine | FL | FeedBack Logged |  | Closed
 | 2012-01-30 00:00:00 | 14813792 | WEB -Content Builder | ALFREDO.ARAUJO | 1688666 | -- | 100 | Z Other | unable to register into the course link |  |  |  | Closed
 | 2012-01-31 00:00:00 | 14615366 | WEB -Content Builder | MSARCHIONI | 1689084 | -- | 100 | Z Other | I am student in the "IT For Management Spring 2012" class. | FL | FeedBack Logged | I let him know he would have to contact his prof to have any quiz reset. | Closed | Hello, I am student in the "IT For Management Spring 2012" class. I am in the middle of taking one of the quizzes, the "Hardware Infrastructure Quiz". I have NOT yet submitted the quiz, however I selected the wrong answer for this question: --------------------------------------------- 9. Which of the following memory types provides data fastest from the processor? a) cache b) registers c) virtual memory d) hard disk ---------------------------------------------- Can you please reset my answer to this question so that I may select the correct answer. Again, I have not yet fully submitted the quiz for scoring. Would you also please consider allowing the ability to change the answer before submission. That would be terrific. Thank you, [NAME]
 | 2012-01-31 00:00:00 | 3939380 | WEB -Content Builder | TYISHA.EDWARDS | 1689106 | -- | 100 | Z Other | Not enough step by step instructions on CB on the creation of a coursepack. Very confusing process. |  |  |  | Closed
 | 2012-01-31 00:00:00 | 14423924 | WEB -Content Builder | MSARCHIONI | 1689148 | -- | 100 | Z Other | He was not sure how to access his CP that he ordered. | FL | FeedBack Logged | I let him know how to access the CP from the My Course section of his account. | Closed
 | 2012-01-31 00:00:00 | 11430209 | WEB -Content Builder | SAMUEL.MARKWELL | 1689280 | -- | 100 | Z Other | student dropped course and requested refund for coursepack |  |  |  | Closed