Spreadsheet: 96325d1295726085-averaging-calculation-for-excel-2003-can-i-combine-sick-days-to-worksheet-2011-tech-summary
Sheet: LOPEZ

 |  |  |  |  |  | JAVIER | LOPEZ
 |  |  |  |  |  |  | #489139
DATE | CSAT | VASP | TPR | COMPLETED CALLS | RECALL % | REPAIR TIME | PRODUCTIVITY
2010-04-01 00:00:00 | 0.673 | 6.44 | 1.43 | 0.728 | 0.044
2010-04-02 00:00:00 | 0.725 | 6.44 | 1.43 | 0.728 | 0.044
2010-04-03 00:00:00 | 0.673 | 6.44 | 1.43 | 0.728 | 0.044
2010-04-04 00:00:00
2010-04-05 00:00:00 | 0.578 | 6.44 | 1.43 | 0.728 | 0.044
2010-04-06 00:00:00 | 0.507 | 6.44 | 1.49 | 0.667 | 0
2010-04-07 00:00:00 | 0.54 | 6.43 | 1.71 | 0.583 | 0
2010-04-08 00:00:00 | 0.439 | 0 | 1.54 | 0.647 | 0
2010-04-09 00:00:00 | 0.8 | 0 | 1.54 | 0.647 | 0
2010-04-10 00:00:00 | 0.857 | 0 | 1.53 | 0.652 | 0
2010-04-11 00:00:00
2010-04-12 00:00:00 | 0.875 | 0 | 1.42 | 0.7 | 0
2010-04-13 00:00:00 | 0.9 | 0 | 1.37 | 0.727 | 0
2010-04-14 00:00:00 | 1 | 0 | 1.37 | 0.727 | 0
2010-04-15 00:00:00 | 1 | 0 | 1.42 | 0.725 | 0.034
2010-04-16 00:00:00 | 1 | 0 | 1.42 | 0.725 | 0.034
2010-04-17 00:00:00 | 0.8 | 0 | 1.48 | 0.696 | 0.031
2010-04-18 00:00:00
2010-04-19 00:00:00 | 0.7 | 0 | 1.51 | 0.681 | 0.031
2010-04-20 00:00:00 | 0.698 | 0 | 1.54 | 0.667 | 0.029
2010-04-21 00:00:00 | 0.5 | 0 | 1.5 | 0.684 | 0.026
2010-04-22 00:00:00 | 0.5 | 0 | 1.48 | 0.688 | 0.023
2010-04-23 00:00:00 | 0.5 | 0 | 1.48 | 0.688 | 0.023
2010-04-24 00:00:00 | 0.53 | 0 | 1.47 | 0.691 | 0.021
2010-04-25 00:00:00
2010-04-26 00:00:00 | 0.54 | 0 | 1.46 | 0.699 | 0.02
2010-04-27 00:00:00 | 0.516 | 0.44 | 1.44 | 0.705 | 0.018
2010-04-28 00:00:00 | 0.58 | 0.44 | 1.45 | 0.7 | 0.018
2010-04-29 00:00:00 | 0.675 | 0.41 | 1.47 | 0.702 | 0.034
2010-04-30 00:00:00 | 0.714 | 0.41 | 1.49 | 0.694 | 0.034
TOTAL APRIL LOPEZ
2010-05-01 00:00:00 | 0.75 | 0 | 1.49 | 0.694 | 0 | 0.54 | 2.8
2010-05-02 00:00:00
2010-05-03 00:00:00 | 0.8571 | 0 | 1.49 | 0.694 | 0 | 0.4 | 2.8
2010-05-04 00:00:00 | 0.833 | 10 | 1 | 1 | 0 | 0.34 | 3.6
2010-05-05 00:00:00 | 0.833 | 13.99 | 1.42 | 0.7 | 0 | 0.45 | 3.3
2010-05-06 00:00:00 | 0.833 | 13.99 | 1.6 | 0.625 | 0 | 0.49 | 3
2010-05-07 00:00:00 | 1 | 9.8 | 1.6 | 0.625 | 0 | 0.49 | 3
2010-05-08 00:00:00 | 1 | 8.16 | 1.58 | 0.632 | 0 | 0.49 | 3.2
2010-05-09 00:00:00
2010-05-10 00:00:00 | 1 | 7.54 | 1.84 | 0.542 | 0 | 0.67 | 2.6
2010-05-11 00:00:00 | 1 | 7.54 | 1.93 | 0.516 | 0 | 0.7 | 2.7
2010-05-12 00:00:00 | 1 | 6.12 | 1.71 | 0.583 | 0 | 0.64 | 3
2010-05-13 00:00:00 | 0.75 | 3.92 | 1.76 | 0.568 | 0 | 0.74 | 3
2010-05-14 00:00:00 | 0.8 | 3.5 | 1.71 | 0.583 | 0 | 0.7 | 2.9
2010-05-15 00:00:00 | 0.8 | 2.8 | 1.57 | 0.636 | 0 | 0.68 | 3.2
2010-05-16 00:00:00
2010-05-17 00:00:00 | 0.75 | 2.8 | 1.57 | 0.636 | 0 | 0.68 | 3.2
2010-05-18 00:00:00 | 0.75 | 2.8 | 1.57 | 0.636 | 0 | 0.59 | 3.2
2010-05-19 00:00:00 | 0.75 | 2.8 | 1.52 | 0.655 | 0 | 0.68 | 3.1
2010-05-20 00:00:00 | 0.5 | 2.33 | 1.54 | 0.646 | 0 | 0.7 | 3.1
2010-05-21 00:00:00 | 0.5 | 2.33 | 1.53 | 0.652 | 0 | 0.7 | 3.1
2010-05-22 00:00:00 | 0.4 | 2.28 | 1.54 | 0.648 | 0 | 0.72 | 3
2010-05-23 00:00:00
2010-05-24 00:00:00 | 0.5 | 2.13 | 1.52 | 0.658 | 0 | 0.71 | 3
2010-05-25 00:00:00 | 0.333 | 1.16 | 1.52 | 0.654 | 0 | 0.74 | 3
2010-05-26 00:00:00 | 0.333 | 1.09 | 1.5 | 0.663 | 0 | 0.71 | 3.1
2010-05-27 00:00:00 | 0.6667 | 1.55 | 1.54 | 0.649 | 0 | 0.7 | 3.1
2010-05-28 00:00:00 | 0.75 | 1.48 | 1.51 | 0.66 | 0 | 0.71 | 3.1
2010-05-29 00:00:00 | 0.833 | 1.48 | 1.51 | 0.66 | 0 | 0.71 | 3.1
2010-05-30 00:00:00
2010-05-31 00:00:00
TOTAL MAY LOPEZ
2010-06-01 00:00:00 | 1 | 4.89 | 1.5 | 0.75 | 0.111 | 0.35 | 8
2010-06-02 00:00:00 | 1 | 3.14 | 1.41 | 0.824 | 0.143 | 0.36 | 6.7
2010-06-03 00:00:00 | 1 | 3.14 | 1.41 | 0.824 | 0.143 | 0.36 | 6.7
2010-06-04 00:00:00 | 0.833 | 2.2 | 1.33 | 0.833 | 0.1 | 0.35 | 6.4
2010-06-05 00:00:00 | 0.833 | 2.2 | 1.33 | 0.833 | 0.1 | 0.35 | 4.1
2010-06-06 00:00:00
2010-06-07 00:00:00 | 0.8 | 1.52 | 1.46 | 0.763 | 0.103 | 0.48 | 4.5
2010-06-08 00:00:00 | 0.8 | 1.33 | 1.43 | 0.767 | 0.091 | 0.5 | 4.3
2010-06-09 00:00:00 | 0.8 | 1.33 | 1.43 | 0.767 | 0.091 | 0.5 | 4.3
2010-06-10 00:00:00 | 0.666 | 1.22 | 1.48 | 0.735 | 0.083 | 0.52 | 4.2
2010-06-11 00:00:00 | 0.666 | 1.1 | 1.59 | 0.678 | 0.075 | 0.57 | 4
2010-06-12 00:00:00 | 0.7 | 1.1 | 1.53 | 0.698 | 0.068 | 0.57 | 3.9
2010-06-13 00:00:00
2010-06-14 00:00:00 | 0.555 | 0.96 | 1.54 | 0.704 | 0.08 | 0.57 | 4
2010-06-15 00:00:00 | 0.555 | 0.88 | 1.51 | 0.714 | 0.073 | 0.6 | 4
2010-06-16 00:00:00 | 0.555 | 0.87 | 1.46 | 0.73 | 0.062 | 0.68 | 4.4
2010-06-17 00:00:00 | 0.333 | 0.87 | 1.46 | 0.73 | 0.062 | 0.68 | 4.4
2010-06-18 00:00:00 | 0.416 | 0.78 | 1.46 | 0.745 | 0.082 | 0.66 | 4.6
2010-06-19 00:00:00 | 0.416 | 0.74 | 1.48 | 0.733 | 0.078 | 0.67 | 4.5
2010-06-20 00:00:00
2010-06-21 00:00:00 | 0.416 | 1.48 | 1.44 | 0.752 | 0.082 | 0.66 | 4.5
2010-06-22 00:00:00 | 0.454 | 1.45 | 1.46 | 0.744 | 0.08 | 0.65 | 4.5
2010-06-23 00:00:00 | 0.4 | 1.37 | 1.44 | 0.748 | 0.076 | 0.65 | 4.5
2010-06-24 00:00:00 | 0.444 | 1.37 | 1.44 | 0.754 | 0.082 | 0.64 | 4.5
2010-06-25 00:00:00 | 0.7143 | 1.29 | 1.4 | 0.768 | 0.075 | 0.63 | 4.6
2010-06-26 00:00:00 | 0.7143 | 1.19 | 1.4 | 0.768 | 0.075 | 0.63 | 4.6
2010-06-27 00:00:00
2010-06-28 00:00:00 | 0.8 | 1.14 | 1.39 | 0.771 | 0.072 | 0.63 | 4.6
2010-06-29 00:00:00 | 0.8 | 1.14 | 1.4 | 0.767 | 0.07 | 0.64 | 4.5
2010-06-30 00:00:00 | 0.833 | 1.04 | 1.38 | 0.771 | 0.066 | 0.62 | 4.5
TOTAL JUNE LOPEZ
DATE | CSAT | VASP | TPR | COMPLETED CALLS | RECALL % | REPAIR TIME | PRODUCTIVITY
2010-07-01 00:00:00 | 1 | 1.01 | 1.37 | 0.776 | 0.064 | 0.62 | 4.5
2010-07-02 00:00:00 | 0.6 | 0.96 | 1.37 | 0.776 | 0.061 | 0.61 | 4.5
2010-07-03 00:00:00 | 0.6 | 0.96 | 1.37 | 0.776 | 0.061 | 0.61 | 4.5
2010-07-04 00:00:00
2010-07-05 00:00:00
2010-07-06 00:00:00 | 0.4 |  | 1.49 | 0.667 | 0 | 0.59 | 3.3
2010-07-07 00:00:00 | 0.4 | 0 | 1.44 | 0.692 | 0 | 0.43 | 3.5
2010-07-08 00:00:00 | 0.4 | 0 | 1.37 | 0.727 | 0 | 0.49 | 4
2010-07-09 00:00:00 | 0.4 | 0 | 1.3 | 0.767 | 0 | 0.55 | 4.1
2010-07-10 00:00:00 | 0.4 | 0 | 1.25 | 0.8 | 0 | 0.53 | 4.4
2010-07-11 00:00:00 | 0.4 | 0 | 1.25 | 0.8 | 0 | 0.53 | 4.4
2010-07-12 00:00:00 | 0.4 | 0 | 1.38 | 0.744 | 0.031 | 0.59 | 4.1
2010-07-13 00:00:00 | 0.4 | 0 | 1.48 | 0.692 | 0.028 | 0.59 | 4
2010-07-14 00:00:00 | 0.4 | 0 | 1.55 | 0.661 | 0.024 | 0.6 | 3.9
2010-07-15 00:00:00 | 0.4 | 0 | 1.49 | 0.682 | 0.022 | 0.58 | 4.1
2010-07-16 00:00:00 |  | 0.25 | 1.47 | 0.694 | 0.02 | 0.59 | 4.1
2010-07-17 00:00:00 |  | 0.25 | 1.47 | 0.705 | 0.036 | 0.58 | 4.1
2010-07-18 00:00:00 | 0.4
2010-07-19 00:00:00 | 0.75 | 0.25 | 1.46 | 0.703 | 0.031 | 0.57 | 4.3
2010-07-20 00:00:00 | 1 | 0.22 | 1.44 | 0.71 | 0.028 | 0.43 | 4.4
2010-07-21 00:00:00 | 0.2857 | 0.17 | 1.55 | 0.682 | 0.055 | 0.6 | 4.2
2010-07-22 00:00:00 | 0.5 | 0.16 | 1.56 | 0.676 | 0.053 | 0.6 | 4.2
2010-07-23 00:00:00 | 0.5 | 0.16 | 1.51 | 0.695 | 0.049 | 0.58 | 4.3
2010-07-24 00:00:00 | 0.5 | 0.15 | 1.51 | 0.695 | 0.049 | 0.58 | 4.3
2010-07-25 00:00:00
2010-07-26 00:00:00 | 0.5 | 0.15 | 1.54 | 0.68 | 0.047 | 0.58 | 4.1
2010-07-27 00:00:00 | 0.5556 | 0.14 | 1.5 | 0.696 | 0.043 | 0.57 | 4.3
2010-07-28 00:00:00 | 0.5556 | 0.12 | 1.51 | 0.688 | 0.04 | 0.58 | 4.3
2010-07-29 00:00:00 | 0.444 | 0.12 | 1.51 | 0.696 | 0.049 | 0.57 | 4.4
2010-07-30 00:00:00 | 0.363 | 0.11 | 1.48 | 0.705 | 0.045 | 0.56 | 4.4
2010-07-31 00:00:00 | 0.461 | 0.11 | 1.48 | 0.705 | 0.045 | 0.56 | 4.4
TOTAL JULY LOPEZ
DATE | CSAT | VASP | TPR | COMPLETED CALLS | RECALL % | REPAIR TIME | PRODUCTIVITY
2010-08-01 00:00:00
2010-08-02 00:00:00 | 0 | 0 | 2 | 0.5 | 0.02 | 0.72 | 1.7
2010-08-03 00:00:00
2010-08-04 00:00:00
2010-08-05 00:00:00
2010-08-06 00:00:00
2010-08-07 00:00:00
2010-08-08 00:00:00
2010-08-09 00:00:00
2010-08-10 00:00:00
2010-08-11 00:00:00
2010-08-12 00:00:00
2010-08-13 00:00:00
2010-08-14 00:00:00
2010-08-15 00:00:00
2010-08-16 00:00:00
2010-08-17 00:00:00
2010-08-18 00:00:00
2010-08-19 00:00:00
2010-08-20 00:00:00
2010-08-21 00:00:00
2010-08-22 00:00:00
2010-08-23 00:00:00
2010-08-24 00:00:00
2010-08-25 00:00:00
2010-08-26 00:00:00
2010-08-27 00:00:00
2010-08-28 00:00:00
2010-08-29 00:00:00
2010-08-30 00:00:00
2010-08-31 00:00:00
TOTAL AUGUST LOPEZ
2010-09-01 00:00:00
2010-09-02 00:00:00
2010-09-03 00:00:00
2010-09-04 00:00:00
2010-09-05 00:00:00
2010-09-06 00:00:00
2010-09-07 00:00:00
2010-09-08 00:00:00
2010-09-09 00:00:00
2010-09-10 00:00:00
2010-09-11 00:00:00
2010-09-12 00:00:00
2010-09-13 00:00:00
2010-09-14 00:00:00
2010-09-15 00:00:00
2010-09-16 00:00:00
2010-09-17 00:00:00
2010-09-18 00:00:00
2010-09-19 00:00:00
2010-09-20 00:00:00
2010-09-21 00:00:00
2010-09-22 00:00:00
2010-09-23 00:00:00
2010-09-24 00:00:00
2010-09-25 00:00:00
2010-09-26 00:00:00
2010-09-27 00:00:00
2010-09-28 00:00:00
2010-09-29 00:00:00
2010-09-30 00:00:00
TOTAL SEPTEMBER LOPEZ
2010-10-01 00:00:00
2010-10-02 00:00:00
2010-10-03 00:00:00
2010-10-04 00:00:00
2010-10-05 00:00:00
2010-10-06 00:00:00
2010-10-07 00:00:00
2010-10-08 00:00:00
2010-10-09 00:00:00
2010-10-10 00:00:00
2010-10-11 00:00:00
2010-10-12 00:00:00
2010-10-13 00:00:00
2010-10-14 00:00:00
2010-10-15 00:00:00
2010-10-16 00:00:00
2010-10-17 00:00:00
2010-10-18 00:00:00
2010-10-19 00:00:00
2010-10-20 00:00:00
2010-10-21 00:00:00
2010-10-22 00:00:00
2010-10-23 00:00:00
2010-10-24 00:00:00
2010-10-25 00:00:00
2010-10-26 00:00:00
2010-10-27 00:00:00
2010-10-28 00:00:00
2010-10-29 00:00:00
2010-10-30 00:00:00
2010-10-31 00:00:00
TOTAL OCTOBER LOPEZ
2010-11-01 00:00:00
2010-11-02 00:00:00
2010-11-03 00:00:00
2010-11-04 00:00:00
2010-11-05 00:00:00
2010-11-06 00:00:00
2010-11-07 00:00:00
2010-11-08 00:00:00
2010-11-09 00:00:00
2010-11-10 00:00:00
2010-11-11 00:00:00
2010-11-12 00:00:00
2010-11-13 00:00:00
2010-11-14 00:00:00
2010-11-15 00:00:00
2010-11-16 00:00:00
2010-11-17 00:00:00
2010-11-18 00:00:00
2010-11-19 00:00:00
2010-11-20 00:00:00
2010-11-21 00:00:00
2010-11-22 00:00:00
2010-11-23 00:00:00
2010-11-24 00:00:00
2010-11-25 00:00:00
2010-11-26 00:00:00
2010-11-27 00:00:00
2010-11-28 00:00:00
2010-11-29 00:00:00
2010-11-30 00:00:00
TOTAL NOVEMBER LOPEZ
2010-12-01 00:00:00
2010-12-02 00:00:00
2010-12-03 00:00:00
2010-12-04 00:00:00
2010-12-05 00:00:00
2010-12-06 00:00:00
2010-12-07 00:00:00
2010-12-08 00:00:00
2010-12-09 00:00:00
2010-12-10 00:00:00
2010-12-11 00:00:00
2010-12-12 00:00:00
2010-12-13 00:00:00
2010-12-14 00:00:00
2010-12-15 00:00:00
2010-12-16 00:00:00
2010-12-17 00:00:00
2010-12-18 00:00:00
2010-12-19 00:00:00
2010-12-20 00:00:00
2010-12-21 00:00:00
2010-12-22 00:00:00
2010-12-23 00:00:00
2010-12-24 00:00:00
2010-12-25 00:00:00
2010-12-26 00:00:00
2010-12-27 00:00:00
2010-12-28 00:00:00
2010-12-29 00:00:00
2010-12-30 00:00:00
2010-12-31 00:00:00
TOTAL DECEMBER LOPEZ
2011-01-01 00:00:00
2011-01-02 00:00:00
2011-01-03 00:00:00
2011-01-04 00:00:00
2011-01-05 00:00:00
2011-01-06 00:00:00
2011-01-07 00:00:00
2011-01-08 00:00:00
2011-01-09 00:00:00
2011-01-10 00:00:00
2011-01-11 00:00:00
2011-01-12 00:00:00
2011-01-13 00:00:00
2011-01-14 00:00:00
2011-01-15 00:00:00
2011-01-16 00:00:00
2011-01-17 00:00:00
2011-01-18 00:00:00
2011-01-19 00:00:00
2011-01-20 00:00:00
2011-01-21 00:00:00
2011-01-22 00:00:00
2011-01-23 00:00:00
2011-01-24 00:00:00
2011-01-25 00:00:00
2011-01-26 00:00:00
2011-01-27 00:00:00
2011-01-28 00:00:00
2011-01-29 00:00:00
2011-01-30 00:00:00
2011-01-31 00:00:00
TOTAL JANUARY LOPEZ
2011-02-01 00:00:00
2011-02-02 00:00:00
2011-02-03 00:00:00
2011-02-04 00:00:00
2011-02-05 00:00:00
2011-02-06 00:00:00
2011-02-07 00:00:00
2011-02-08 00:00:00
2011-02-09 00:00:00
2011-02-10 00:00:00
2011-02-11 00:00:00
2011-02-12 00:00:00
2011-02-13 00:00:00
2011-02-14 00:00:00
2011-02-15 00:00:00
2011-02-16 00:00:00
2011-02-17 00:00:00
2011-02-18 00:00:00
2011-02-19 00:00:00
2011-02-20 00:00:00
2011-02-21 00:00:00
2011-02-22 00:00:00
2011-02-23 00:00:00
2011-02-24 00:00:00
2011-02-25 00:00:00
2011-02-26 00:00:00
2011-02-27 00:00:00
2011-02-28 00:00:00
TOTAL FEBRUARY LOPEZ
2011-03-01 00:00:00
2011-03-02 00:00:00
2011-03-03 00:00:00
2011-03-04 00:00:00
2011-03-05 00:00:00
2011-03-06 00:00:00
2011-03-07 00:00:00
2011-03-08 00:00:00
2011-03-09 00:00:00
2011-03-10 00:00:00
2011-03-11 00:00:00
2011-03-12 00:00:00
2011-03-13 00:00:00
2011-03-14 00:00:00
2011-03-15 00:00:00
2011-03-16 00:00:00
2011-03-17 00:00:00
2011-03-18 00:00:00
2011-03-19 00:00:00
2011-03-20 00:00:00
2011-03-21 00:00:00
2011-03-22 00:00:00
2011-03-23 00:00:00
2011-03-24 00:00:00
2011-03-25 00:00:00
2011-03-26 00:00:00
2011-03-27 00:00:00
2011-03-28 00:00:00
2011-03-29 00:00:00
2011-03-30 00:00:00
2011-03-31 00:00:00
TOTAL MARCH LOPEZ