Spreadsheet: 779496d1651820424-categorizing-customer-care-centric-data-using-an-ever-increasing-set-of-keywords-reference-keywords_sample
Sheet: Verbatim

Verbatim
Brand X I checked the details shows you have send 3 letters in 15 days . App issue. all I did. pic.t...
I have been writing emails and calling but not getting definitive response only vague reply like the above. Can you give me a definitive date pls. First time it has taken more than 4 days for a company to issue policy post receipt of payment. All insurance companies issue within a day post receipt o...
Brand X [NAME] पालिसी expire हो रही थी मेरे पास xxxxx टीम से साजिद नाम से कॉल आया मैंने अपनी कार की पालिसी renewlable के लिए 24 fab को पेमेंट कर दिया लेकिन आज तक पालिसी नही आयी । Proposal no - xxxxx   आपका stap झुठ बोलता है कृप्या मदद करे !
Brand X How can you say I haven't submitted documents to you? It might be possible that I haven't given 1 or 2 papers. But I haven't received any letter from you. It was told to me that you have given 3 reminder to me which I never received. Also a copy sent of same letter and POD.
Brand X Deliberately taking time in disposal of claim cases. They are claimed to have been informed two months ago but do you know what are their intentions?xxxxxx
i want to renew my Commercial Insurance policy online but there’s no response on your website, someone has called me regarding policy renewal but call was disconnected after that no reply from your end, kindly do the needful. policy Number: xxxxxx Vehicle Number: xxxxxxxxxx  conta...
Brand X I am also waiting for the response really pathetic service. pic.twitter.com/6Vhki2HW8P
Brand X I am also waiting for the response really pathetic service. pic.twitter.com/6Vhki2HW8P
Why you are not responding??
Brand X I am also waiting for the response really pathetic service. pic.twitter.com/6Vhki2HW8P
Brand X I have dropped mail to your team a week back and i am still waiting for them to come up with appropriate answer. If you are not able address my issue. Please share me the process on how can i cancel my insurance.
Very bad service
Don't buy
Very bad service
Very bad service
Don't buy
????
Don't buy
Very bad service
Very bad service
Don't buy
Don't buy very bad service
Don't buy
Brand X very bad service
I dont want to renew any policy from Brand X nor i want to receive any sms alerts or calls!! Stop with immediate effect xxxxxx
My contact number is xxxxx. I have already dropped the mail a week back and regularly taking follow up for the same but i am not getting any response
But didn't get RSA
Brand X and talk with 12 to 13 Brand X care
Brand X i am demanding SRA last 2 hours
Brand X very bad service big scam in RSA
It took 3 months to get an Email from Brand X after multiple daily follow-ups, now journey starts to get endorsed policy. Hats off to incompetent staff full of lies and no concern for customer plight.
Very bad service in Motors
Very bad service
Very bad service
Very bad service
Very bad service
Very bad service
Big scam
Waiting for road side assistance and getting so much call from private [NAME].....
Brand X I have dropped mail to your team a week back and i am still waiting for them to come up with appropriate answer. If you are not able address my issue. Please share me the process on how can i cancel my insurance.
25 days gone, two escalation levels crossed .. yet no update on policy purchased .. Brand X  what to expect if I put a claim, in case I get the policy by chance.  @ICICIBank .. what is point in selling policies on your portal if Brand X can not give them
Brand X fake company [NAME]
अभी तक क्लेम सॉल्व नही हुआ ???24 जनवरी का क्लेम अभी तक https://t.co/MA4N21qVuA
Hi friends i have Brand X Policy i just got accident and need road side assistance but they told me that we are sending [NAME] but still [NAME] not come dont buy road side assistance.
Brand X You also be responsible, couldn’t do a simple refund since weeks.
Brand X Pathetic company who does not respond to complaints
1) Brand X absolute worst customer experience, purchased the travel policy couple of hrs back, I still did not receive a copy of it and customer care is just fooling around to even give information like EIA. I guess i Picked wrong company , this is support right after you b
Vehicle insurance policy no. xxxxxx - payment made for transfer of insurance to my name. System shows policy in my name but policy copy not received. Thanks [NAME]
Brand X Problem is not resolved neither have I been given any update even today...
Just spoke to @EaseMyTrip. They promised callback within 30 minutes. Didn't get any for 1.5hrs. Again making the same promises. Not ready to provide refund on medical ground as per EMT's promised policy. @DGCAIndia  Brand X
Query ref. No. 000000. Payment made on 25th Feb but policy not issued till date. Can you please expedite. Cannot drive car till policy issues. Do not understand what endorsement is pending!
Fake
Brand X #dontbuyoneplus #worstserviceever #cheapbrand #cheapservices 15 days passed still not repaired problem????Oneplus team nvr addresses customer complaint.Fake commitment.waste of money. @OnePlusNord2_
Brand X 3Days complete , no response given for filling [NAME]
Brand X I was admitted in care hospital gurgaon with suffering from Covid-19 positive. I claimed to Brand X and claim amount 207174/- My claim amount reject when I asked the reason no buddy response no buddy telling me why reject my claim... Claim no [PHONE]
I was admitted in care hospital gurgaon with suffering from Covid-19 positive. I claimed to Brand X and claim amount 207174/- My claim amount reject when I asked the reason, Brand X sending email like this no buddy response no buddy telling me why reject my claim... Claim no [PHONE]...
I was admitted in care hospital gurgaon with suffering from Covid-19 positive. I claimed to Brand X and claim amount 207174/- My claim amount reject when I asked the reason, Brand X sending email like this no buddy response no buddy telling me why reject my claim...
my two wheeler insurence claim was refused  my contact no is xxxxxxx xxxxxxx
Brand X show u the impact. Instaed  u could arrange a person who after inspection of my vehicle tell that claim can be processed or not . But u people ask to send photo and say der is no impact. How is it possible to show every impact in photo
Brand X I HAD taken a moter vehicle  policy from xxxxx nd i had self fall and reported to dem for claim dey asked photos i sent later dey declined stating dey did not fine external impact . Am I trained in insurance claims how i am supposed to send pics who knows how i should
Brand X Have you taken any action.since last Friday my car in claim process and still it's not processed.
@PMOIndia what kind of a regulator allows Brand X to unilaterally reduce sum assured to 50% and has no say in it? @irdaindia is a waste of taxpayer's money and needs to be disbanded if they cannot protect citizen's interests. @nsitharaman #Insurance #fail
I was admitted in care hospital gurgaon with suffering from Covid-19 positive. I claimed to Brand X and claim amount 207174/- My claim amount reject when I asked the reason, Brand X sending email like this no buddy response no buddy telling me why reject my claim... pic.twitter.com/AqL41...
This is very bed to say that  my cashless policy is awaited for query which icici raised is final bill  can icici explain me if the patient is not discharged how can he or she provide final bill of hospital if the treatment is still going on and while taking the policy u guys response that ur cashle...
This is very bed to say that  my cashless policy is awaited for query which icici raised is final bill  can icici explain me if the patient is not discharged how can he or she provide final bill of hospital if the treatment is still going on and while taking the policy u guys response that ur cashle...
मान्य अभी तक मुझे कोई जवाब आपके द्वारा प्राप्त नही हुआ है कृपया  जल्द से जल्द जवाब दें   धन्यवाद ।।।
Brand X Please find attached emails sent to you which have bounced back and not got delivered to you. Would appreciate quick action and immediate resolution of the issue. Xxxxx
Hi, There is a problem with your email they are bouncing back. I have sent 2 separate emails and they have bounced back. Below are the screen shots of the same. Xxxxx
Brand X i am very disappointed with your insurance services my car face an accident and now your executive not covering all damaged of car.he is providing vage answers to me kindly do the needfull other wise give me my premium back i not want your service.
Brand X Worst company
@OlaElectric Brand X &quot;will come back soon&quot; this was the same reply I got 4 week's back but no contact or progress. With so many complaints on delivery etc it's sad that my complaint on non delivery of repaired scooter is not been taken seriously.#olacheatingkeralacustomers
Brand X why are you not issuing the insurance policy for my @OlaElectric scooter?
@OlaElectric and Brand X for the last three times in last 30 days you both have used the same phrase&quot;we will get back to you [NAME];. But both seem to think answering tweet is good and addressing the issue is not. #olacheatingonkeralacustomers
Brand X Its been almost 2 months and there is no further action on claim
fedup with Brand X marketing call soon I will exit from ICICI group they are irritating with marketing calls
STOP marketing calls on my no. xxxxxx...
RT @agni32: Brand X I dont wish to renew my car policy with your company!! You people have irritated me day in and out sending msgs and reminders one month before…NO MORE MSGs pls!!!
@agni32 Brand X How was the Brand X promise the quality service &quot;Nibhay Vaade' at the time of policy buy and real values completely different.  I also suggest please don't renew the policy with Brand X pic.twitter.com/bccFV7CeVJ
Finally someone from escalation team Brand X tells me @1:20pm that an Email has already been sent [NAME] today! Really??? How words are final and no proof required (of course how can he prove something yet to be done) well done Mr. [NAME], very talented.
Sir no one has contacted me. As and when i try to call it gets disconnected.
@RazorpayCare hi we paid online on Brand X website for renewal of health insurance but we didnt get confirmation email though money got deducted, Brand X saying funds not recieved sharing details on dm
Brand X I dont wish to renew my car policy with your company!! You people have irritated me day in and out sending msgs and reminders one month before…NO MORE MSGs pls!!!
Brand X There's still no update from Brand X. Please help @nsitharamanoffc
@ShivaSalmaniac @OlaElectric @bhash Brand X I booked in July window and completed 20k payment on 16th Sep. Did final payment on 25th Jan and received scooter on 17th Feb. But that was because production strated in Dec. Now it should be less.
Hi, the endorsement received is incorrect, I have requested [NAME] to share the revised copy of insurance
@rikilshah @OlaElectric @bhash [NAME], how many months is the waiting period after reserving the bike? Didn’t get any response from [NAME] so thought of asking a genuine customer!
Brand X Any update on this ? My insurance expires today.
Brand X When you guys know to make irritating reminder calls for renewal, you should know how to give a proper service.
Brand X  Inefficient staff at ICICILombard GIC..could not settle motor vehicle claim
Brand X  Been 65days  xxxxxxxxx GIC couldn't settle my motor claim..
No acknowledgement to the grievances raised Brand X Mr. [NAME] not available to talk on the mumber provided but another person confirms the complaint marked to the CEO however still clueless by when and how the query will be resolved even after 3 months!
Brand X @peeroinsurance   Only concerned insurance company has to update in Vahan.And not sure why [NAME] remains no response to this query. https://t.co/csa7vEGPkd pic.twitter.com/fZCePB03mF
[NAME] what happened no one is interested in renewing my policy D policy is over yesterday incase anything happens I will claim from xxxxx.  pic.twitter.com/Jr7eD0klRo
No response on [NAME] or Phone for a request pending for last 3 months Brand X even after daily follow up. Harassed and made to wait endlessly.
100 rupees Jada liye hai
Sir hum bike insurance policy aj karaya [NAME] 758 price hai lakine 858 rupees liya hai Masaurhi alankar Honda
Brand X openly cheating and harassing customers in broad day light with NO fear of regulator or law of this country, pathetic situation.
Waiting for 3 months to have a request processed Brand X but they refuse to budge and now the policy expiring in 3 days. Who is responsible. Pls don't respond with your concerns and ask me to share my contact details, its been done multiple times. Have some shame.
Another day and one more call with same response to wait for another day but things don't move in Brand X Testing customer patience and harassing to limits. Is there no one accountable in the entire company for such delays and lapses?
xxxxx ,       # जागो ग्राक जागो #  Very poor service in #xxxxx Zero debt insurance is not cover . No claimed settled .