Spreadsheet: 168525d1342483050-percentage-of-one-column-based-on-set-data-of-another-column-gsa-search-matrix-baseline-nh
Sheet: Search Matrix

Scenario Set # |  | Using context within the article – e.g. Title, Excerpt/Text, Doc ID, or Query. Document should appear within the top10 results. (or NOT [NAME] if user is not entitled) |  | GSA Testing Reference |  |  |  |  |  |  | Targets
 |  | Pass = Test case passed. |  |  |  |  |  |  |  |  | 80% Pass | exact match query ([NAME], Doc ID, Excerpt)
 |  | Fail = Test case failed. |  |  |  |  |  |  |  |  | 75% Pass | partial match query (Query)
 |  | ID Used to test |  |  |  |  |  | EMPLOYEES
 |  | User Roles |  | Public Not Logged In | Public Login NOT entitled | Entitled Customer | Entitled BP | Internal | Internal Development
 |  | Search BY: |  | 2012-07-05 00:00:00 | 2012-07-10 00:00:00 | 2012-07-11 00:00:00 | 2012-07-11 00:00:00 | 2012-07-10 00:00:00 | 2012-07-11 00:00:00
007 |  | KB Articles Public [Anyone]
 | KB | ADMN101426 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Title | [NAME], [NAME]: How to forward a call using Authorization Codes from any phone |  | Fail | Pass | Pass | Pass | Pass | Pass
 | Excerpt | Assign an Authorization code to the extension you want to forward |  | Fail | Pass | Pass | Pass | Pass | Pass
 | Query | Merlin Legend how to forward a call |  | Fail | Pass | Pass | Pass | Pass | Pass
 | KB | SOLN127976 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Title | Merlin 1030 3070, Merlin II: How to program Time Setting (Display on VT and SMDR) |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | BIS Display telephone and the Merlin II Display Console |  | Fail | Pass | Pass | Fail | Pass | Pass
 | Query | Merlin II how to program SMDR time |  | Fail | Pass | Pass | Pass | Pass | Pass
 | KB | SOLN164478 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Title | How do I connect a laptop to an NP? |  | Fail | Pass | Pass | Pass | Pass | Pass
 | Excerpt | connector to the NP COLAN port using a flipped ethernet cable |  | Pass | Pass | Pass | Pass | Pass | Pass
007-28 | Query | connecting a laptop to an NP |  | Fail | Pass | Pass | Pass | Pass | Pass
 | KB | SOLN105539 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Title | Merlin Legend Mail: Message light troubles |  | Fail | Pass | Pass | Pass | Pass | Pass
 | Excerpt | [NAME] lights are not updated, or go on for extensions that do not have new messages |  | Fail | Pass | Pass | Pass | Pass | Pass
 | Query | [NAME] mail message lights do not go on |  | Fail | Pass | Pass | Pass | Pass | Pass
008 |  | [NAME] [Entitled Customers, Entitled Partners & Employees]
008-30 | KB | SOLN110508 |  | Pass | Pass | Fail | Pass | Pass | Pass
008-31 | Title | Proactive Contact: Anonymous FTP directory display shows time one hour off even after DST changes are applied |  | Pass | Pass | Fail | Pass | Pass | Pass
008-32 | Excerpt | Anonymous FTP login does not have any access beyond the public directory |  | Pass | Pass | Fail | Pass | Pass | Pass
 | Query | [NAME] directory display time is off |  | Pass | Pass | Fail | Pass | Pass | Pass
 | KB | SOLN125695 |  | Pass | Pass | Fail | Pass | Pass | Pass
 | Title | S87XX: CM does not allow IP phones to register |  | Pass | Pass | Fail | Pass | Pass | Pass
 | Excerpt | User gets error message You cannot log in at this time |  | Pass | Pass | Fail | Fail | Fail | Fail
 | Query | CM IP phone will not register |  | Pass | Pass | Fail | Fail | Fail | Fail
 | KB | SOLN135367 |  | Pass | Pass | Fail | Pass | Pass | Pass
 | Title | Modular Messaging : Unable to run operational history viewer in live mode |  | Pass | Pass | Fail | Pass | Pass | Pass
 | Excerpt | MM 4.0: Not able to run operational history viewer in live mode |  | Pass | Pass | Fail | Pass | Pass | Pass
 | Query | Modular Messaging no tracing of VMD tree |  | Pass | Pass | Fail | Pass | Pass | Pass
010-35 | KB | SOLN120431 |  | Pass | Pass | Fail | Fail | Fail | Fail
 | Title | Covergence Eclipse SBC (Session Border [NAME]): How to allow Covergence Support assistance using Avaya Web Conferencing |  | Pass | Pass | Fail | Fail | Fail | Fail
 | Excerpt | share the applications that Covergence will need to assist in supporting the customer’s system |  | Pass | Pass | Fail | Fail | Fail | Fail
 | Query | How to allow covergence support |  | Pass | Pass | Fail | Fail | Fail | Fail
009 |  | KB Articles Internal [Employees]
009-33 | KB | SOLN100425 |  | Pass | Pass | Pass | Fail | Pass | Pass
009-34 | Title | Definity Audix: UNIX time is incorrect |  | Pass | Pass | Pass | Fail | Pass | Pass
 | Excerpt | the UNIX time in the Audix is incorrect |  | Pass | Pass | Pass | Fail | Pass | Pass
 | Query | incorrect timestamps on definity audix |  | Pass | Pass | Pass | Fail | Pass | Pass
 | KB | SOLN146596 |  | Pass | Pass | Pass | Fail | Pass | Pass
 | Title | Rapid Issue Clarification &#8211; RIC - 96x1 IP Station Issues INFORMATION CONTAINED IN THIS ARTICLE IS CONSIDERED PROPRIETARY RESTRICTED |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | 6.018d is loaded the customer has issues |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Query | customer is using the 9608 IP Station with H.323 software |  | Pass | Pass | Pass | Pass | Fail | Fail
 | KB | SOLN164473 |  | Pass | Pass | Pass | Fail | Pass | Pass
 | Title | How do I read the spam information off of an OPE Circuit Pack? |  | Pass | Pass | Pass | Fail | Pass | Pass
 | Excerpt | Find the last two bytes of the [NAME] for the TDI that you want to dump |  | Pass | Pass | Pass | Fail | Pass | Pass
 | Query | STS#1 no AIS alarm raised against STS |  | Pass | Pass | Pass | Pass | Fail | Fail
 | KB | SOLN145102 |  | Pass | Pass | Pass | Fail | Pass | Pass
 | Title | Proactive Contact: Customer expects sftp access to be restricted to local directory |  | Pass | Pass | Pass | Fail | Pass | Pass
 | Excerpt | User sftp account works but cant be jailed |  | Pass | Pass | Pass | Fail | Pass | Pass
 | Query | proactive contact how to restrict sftp access on local directory |  | Pass | Pass | Pass | Pass | Fail | Fail
010 |  | KB Articles Internal Development [Employees with AKB level "Internal Development" - Product House, NPI and KCS Team]
 | KB | SOLN206155 |  | Pass | Pass | Pass | Pass | Pass | Fail
 | Title | Internal Development Only - KCS Team Process |  | Pass | Pass | Pass | Pass | Pass | Fail
 | Excerpt | This is test number one for the GSA testing on support site. |  | Pass | Pass | Pass | Pass | Pass | Fail
 | Query | KCS Team and NPI have internal development roles |  | Pass | Pass | Pass | Pass | Pass | Fail
 | KB | ADMN111138 |  | Pass | Pass | Pass | Pass | Pass | Fail
 | Title | Administration Process for creating PSNs - General Information |  | Pass | Pass | Pass | Pass | Pass | Fail
 | Excerpt | You must follow the PSN process and have them request you are given PSN template access in AKB. |  | Pass | Pass | Pass | Pass | Pass | Fail
 | Query | Who can give permissions for PSN creation? |  | Pass | Pass | Pass | Pass | Pass | Fail
 | KB | TRNG100072 |  | Pass | Pass | Pass | Pass | Pass | Fail
 | Title | Where do I find Training for Internal Development Users? |  | Pass | Pass | Pass | Pass | Pass | Fail
 | Excerpt | This is article number three for testing Internal Development role in AKB. |  | Pass | Pass | Pass | Pass | Pass | Fail
 | Query | How do I write an article before the information can be shared with general audiences |  | Pass | Pass | Pass | Pass | Pass | Fail
013 |  | AOK Documents Internal but NOT searchable via Support Site [Internal Doc Class NOT indexed]
013-42 | Title | Services Support Plan: Covergence Reseller |  | Pass | Pass | Pass | Pass | Fail | Fail
 | [NAME] | 003959157 |  | Pass | Pass | Pass | Pass | Fail | Fail
 | Excerpt | [NAME] is deployed today in some of the world’s largest service providers and enterprises |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Query | How does Eclipse deliver business grade voip services to customers? |  | Pass | Pass | Pass | Pass | Fail | Fail
 | Title | *KM Team Mailbox Process Template |  | Pass | Pass | Pass | Pass | Pass | Pass
 | [NAME] | 100124765 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | Quarterly Review and Update of Entire Processes as stored in AOK and Nimbus |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Query | How is the KM Team mailbox managed and updated? |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Title | November 2009 Tech Transfer Agenda |  | Pass | Pass | Pass | Pass | Fail | Fail
 | [NAME] | 100072602 |  | Pass | Pass | Pass | Pass | Fail | Fail
 | Excerpt | No-cadence modes and End OCM timer |  | Pass | Pass | Pass | Pass | Fail | Fail
 | Query | What was the agenda for the 2009 fall tech transfer? |  | Pass | Pass | Pass | Pass | Fail | Fail
013 |  | AOK Documents ARCHIVED/DELETED [DO NOT SHOW FOR ANY USERS]
 | Title | Avaya Aura Communication Manager Branch Job Aid: Creating Profiles |  | Pass | Pass | Pass | Pass | Pass | Pass
 | [NAME] | 100058585 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | This Job Aid describes how to create a profile, a Setup Assistant and make a backup for distribution on USB flash drive or on an FTP server |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Query | Avaya Aura CM Branch: how to create a profile |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Title | Witness ContactStore Single-Step Conference Call Recording Configuration - Issue 1.0 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | [NAME] | 003830193 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | These Application Notes describe how to configure the Single-Step Conference call recording  mode on [NAME] |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Query | Witness ContactStore: how to configure single step conference call recording |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Title | Quality Monitoring Upgrade Guide |  | Pass | Pass | Pass | Pass | Pass | Pass
 | [NAME] | 100082978 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | Upgrade guide |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Query | how to upgrade quality monitoring |  | Pass | Pass | Pass | Pass | Pass | Pass
013 |  | AOK Documents Superceded /Older Versions [DO NOT SHOW FOR ANY USERS]
 | Title | What's New in Avaya Aura® Call Center Elite 6.2 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | [NAME] | 100160674 |  | Fail | Fail | Fail | Fail | Fail | Fail
 | Excerpt | Capabilities of Call Center Elite 6.2 |  | Pass | Fail | Fail | Fail | Fail | Fail
 | Query | call center elite 6.2 features |  | Pass | Fail | Fail | Fail | Fail | Fail
 | Title | New Network Time Protocol(NTP) monitoring system/alarms on Succession Platform Foundation Server (SPFS) elements |  | Pass | Pass | Pass | Pass | Pass | Pass
 | [NAME] | 100123095 |  | Pass | Pass | Pass | Fail | Fail | Fail
 | Excerpt | New alarms and log changes on Succession Platform Foundation Server due to the introduction of Network Time Protocol monitoring(NTP) on SPFS elements |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Query | NTP alarm on SPFS |  | Pass | Pass | Pass | Fail | Fail | Fail
 | Title | IP Office Video Softphone User Guide - Mac (English) |  | Fail | Fail | Fail | Fail | Fail | Fail
 | [NAME] | 100153231 |  | Fail | Fail | Fail | Fail | Fail | Fail
 | Excerpt | User guide for IP Office Video Softphone Mac |  | Fail | Fail | Fail | Fail | Fail | Fail
 | Query | IPO Video Softphone Mac guide |  | Pass | Pass | Pass | Pass | Pass | Pass
002 |  | AOK PSN Unrestricted [PSNu (Unrestricted) – Public/Anyone]
002-06 | Title | PSN # 589U - Modular Messaging 2.0 Web Clients cannot access the S3400 Web Server |  | Pass | Pass | Pass | Pass | Pass | Pass
 | [NAME] | 100016571 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | PSN000589u |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Query | web clients have trouble accessing s3400 web server |  | Fail | Fail | Fail | Fail | Fail | Fail
 | Title | PSN #2329U - Calls to an IP agent might intermittently fail if the agent performs an unsupervised transfer to a Vector Directory Number (VDN) where the call uses the SIP Network Call Redirection (NCR) feature on the SIP trunk |  | Pass | Pass | Pass | Pass | Pass | Pass
 | [NAME] | 100060094 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | PSN002329u |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Query | I cannot do an unsupervised transfer to a VDN |  | Fail | Fail | Fail | Fail | Fail | Fail
 | Title | PSN # 593U - MF trunk calls can cause occasional system reset 1 (warm start) |  | Pass | Pass | Pass | Pass | Pass | Pass
 | [NAME] | 100016572 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | PSN000593u |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Query | Intermitent warm reset on MF trunk calls |  | Fail | Fail | Fail | Fail | Fail | Fail
001 |  | AOK PSNs Restricted [PSNr1 – (Business Partner) – BPs and Employees only]
 | Title | [NAME] voices for IBM TTS need to be de-DE.doc |  | Pass | Pass | Pass | Pass | Fail | Pass
 | [NAME] | 003960014 |  | Pass | Pass | Pass | Fail | Fail | Pass
 | Excerpt | Calls are dropped when IBM TTS German de-de language used |  | Pass | Pass | Pass | Pass | Fail | Pass
 | Query | Calls dropped and no error mssage with IBM TTSS German |  | Pass | Pass | Pass | Fail | Fail | Fail
 | Title | PSN000269r1 - S8500 & CCS Server BIOS issue |  | Pass | Pass | Pass | Pass | Fail | Pass
 | [NAME] | 3866689 |  | Pass | Pass | Pass | Fail | Fail | Pass
 | Excerpt | PSN000269r1 |  | Pass | Pass | Pass | Pass | Fail | Pass
 | Query | Sudden system hang on CCS and S8500 with old [NAME] |  | Pass | Pass | Pass | Fail | Fail | Fail
 | Title | PSN001287r1 - 96xx IP Telephones not marking packets with correct [NAME] or DSCP |  | Pass | Pass | Pass | Fail | Fail | Fail
 | [NAME] | 003940788 |  | Pass | Pass | Pass | Fail | Fail | Fail
 | Excerpt | 96xx IP Telephones not marking packets with correct [NAME] or DSCP |  | Pass | Pass | Pass | Fail | Fail | Fail
 | Query | Packets are not marked with correct [NAME] by 9620 IP telephone |  | Pass | Pass | Pass | Fail | Fail | Fail
001 |  | AOK PSNs Restricted [PSNr2 – (Internal Restricted) – Employees Only]
001-01 | Title | PSN001394r2 - Interactive Response (IR) 3.x software available for customers with IR 1.x – 2.x and a current Avaya Software Maintenance Plus Upgrades support agreement. This PSN is applicable in the United States and EMEA only |  | Pass | Pass | Pass | Pass | Pass | Pass
 | [NAME] | 003950548 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | Interactive Response (IR) next major release software for IR customers with a current Avaya Software Support |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Query | IR major release software for Support Plus Upgrades |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Title | PSN000494r2 - After the loss of all Port Networks and subsequent start of periodic maintenance, the server becomes unresponsive |  | Pass | Pass | Pass | Pass | Fail | Pass
 | [NAME] | 003817674 |  | Pass | Pass | Pass | Pass | Fail | Pass
 | Excerpt | PSN000494r2 |  | Pass | Pass | Pass | Pass | Fail | Pass
 | Query | server does not respond after subsequent start of periodic maintenance |  | Pass | Pass | Pass | Pass | Fail | Fail
 | Title | PSN001747r2 - Launch PSN for CM 5.0/AES 4.1 Support of the 16CC SIP phone for Call Center Agents - 16CC Call Center SIP phone and CM/SES software support only highest priority call center features and support issues are still being worked |  | Pass | Pass | Pass | Pass | Fail | Fail
 | [NAME] | 003963748 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | The 16CC station set is a new SIP enabled telephone |  | Pass | Pass | Pass | Pass | Pass | Pass
001-02 | Query | how do I program a 16CC SIP phone for call center agents? |  | Pass | Pass | Pass | Pass | Fail | Fail
002 |  | AOK PCN Unrestricted [PCNu (Unrestricted) – Public/Anyone]
 | Title | PCN1695Pu - Avaya S8510 Server running Session Manager 1.1 - Class S2 - Software |  | Fail | Fail | Fail | Pass | Pass | Pass
 | [NAME] | 100056248 |  | Fail | Fail | Fail | Pass | Pass | Pass
 | Excerpt | PCN1695Pu |  | Fail | Fail | Fail | Pass | Pass | Pass
 | Query | SM 1.1 Service Pack for S8510 Server |  | Fail | Fail | Fail | Fail | Fail | Fail
 | Title | PCN1678Bu - 1608 and 1616 IP Telephones - Class H3 - Hardware |  | Fail | Fail | Fail | Fail | Fail | Fail
 | [NAME] | 100133503 |  | Fail | Fail | Fail | Fail | Fail | Fail
 | Excerpt | PCN1678Bu |  | Fail | Fail | Fail | Fail | Fail | Fail
 | Query | What are the PCN date ranges for 1608 telephones with faded displays? |  | Fail | Fail | Fail | Fail | Fail | Fail
 | Title | PCN1866Su - Avaya Aura Contact Center 6.x (AACC_6.x) - Class S2 - Software |  | Pass | Pass | Pass | Pass | Pass | Pass
 | [NAME] | 100161287 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | PCN1866Su |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Query | Is a PCN available for language packs on AACC? |  | Pass | Pass | Pass | Pass | Pass | Pass
002 |  | AOK PCN Restricted 1 [PCNr1 – (Business Partner) – BPs and Employees only]
 | Title | PCN1229Br1 - CENTREVU. VISUAL VECTORS Server V8  - Class 3 - Software |  | Pass | Pass | Pass | Pass | Pass | Pass
 | [NAME] | 003815234 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | Software load VV9L.04 is the bug fix load for Visual Vectors Client V8. |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Query | Where can in find PCN info for visual vectors for CentreVU? |  | Pass | Pass | Pass | Fail | Fail | Fail
 | Title | PCN1234Br1 - INTUITY- AUDIX® - Update to Release 5.0.79 - Class S2P - Software |  | Pass | Pass | Pass | Pass | Pass | Pass
 | [NAME] | 003815298 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | modifications and enhancements to a sub-set of INTUITY™ AUDIX® Release 5.0 customers |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Query | Update to release 5.0.79 of Intuity Audix |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Title | PCN1415Br1 - DEFINITY ECS  - ATM V19 - Class 3 - Hardware |  | Pass | Pass | Pass | Fail | Fail | Fail
 | [NAME] | 003766490 |  | Pass | Pass | Pass | Fail | Fail | Fail
 | Excerpt | update certain firmware vintage 19 and earlier circuit packs to firmware vintage 20 by applying a firmware kit. |  | Pass | Pass | Pass | Fail | Fail | Fail
 | Query | Which Definity circuit packs need to update to vintage 20? |  | Pass | Pass | Pass | Fail | Fail | Fail
002 |  | [NAME] 2 [PCNr2 – (Internal Restricted) – Employees Only]
 | Title | PCN1006Br2 - Definity ECS, Circuit Packs - Class H3 - Hardware / PCN#6Br2 - Definity ECS, Circuit Packs - Class H3 - Hardware |  | Pass | Pass | Pass | Pass | Fail | Fail
 | [NAME] | 003815612 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | Non-U.S. customers or their Avaya representatives can begin ordering this TN750C, vintage 13 update |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Query | Looking for PSN information on Definity ECS Class H3 hardware |  | Pass | Pass | Pass | Pass | Fail | Fail
 | Title | PCN1400Br2 - Intuity Audix LX System - Class 3 - Software |  | Pass | Pass | Pass | Pass | Pass | Pass
 | [NAME] | 003765599 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | customers requiring the latest release of the Intuity Audix LX 1.1 update |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Query | Need information on Intuity Audix LX 1.1 update software |  | Pass | Pass | Pass | Pass | Fail | Fail
 | Title | PCN1402Br2 - AVAYA S8300 MEDIA SERVER - Class H1 - Hardware |  | Pass | Pass | Pass | Fail | Pass | Pass
 | [NAME] | 003766002 |  | Pass | Pass | Pass | Fail | Pass | Pass
 | Excerpt | This software update package applies to Communication Manager 1.3.1 (software load R011x.03.1.531.0) only |  | Pass | Pass | Pass | Fail | Pass | Pass
 | Query | Need PCN CM 1.3.1 software update package |  | Pass | Pass | Pass | Pass | Fail | Fail
003 |  | User [NAME] (AOK) - [Public/Anyone]
003-10 | Title | Octel 100 Quick Reference Guide |  | Pass | Pass | Pass | Pass | Pass | Pass
 | [NAME] | 100007346 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | We want you to be familiar with the [NAME] 100 system as soon as possible |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Query | User's quick reference guide for [NAME] 100 system |  | Fail | Fail | Fail | Fail | Fail | Fail
 | Title | Avaya Contact Center Express, Release 2.0, Agent [NAME], Issue 0 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | [NAME] | 100007573 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | With release 5.0, the Avaya Contact Center Express suite of CTI applications and development tools was known as Avaya Active Telephony |  | Fail | Fail | Fail | Fail | Fail | Fail
 | Query | Contact Center Express R2 User Guide |  | Fail | Fail | Fail | Fail | Fail | Fail
 | Title | OneVision Network Management Solutions DEFINITY® G3 Fault Management User Guide |  | Pass | Pass | Pass | Pass | Pass | Pass
 | [NAME] | 003674025 |  | Pass | Pass | Pass | Pass | Pass | Pass
003-11 | Excerpt | This user’s guide provides a description of the screens, fields, access methods, reports, and other features that are part of the application. |  | Fail | Fail | Fail | Fail | Fail | Fail
003-12 | Query | Definity G3 Fault Management User Guide for OneVision |  | Pass | Pass | Pass | Pass | Pass | Pass
004 |  | Admin & System Programming (AOK) - [Public/Anyone]
004-17 | Title | Guide Builder Software for DEFINITY ONE® R2 Communications System |  | Pass | Pass | Pass | Pass | Pass | Pass
 | [NAME] | 003676089 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | Double-click the icon to launch the Guide Builder software. |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Query | Definity One R2 Guide Builder software Manual |  | Fail | Fail | Fail | Fail | Fail | Fail
 | Title | Avaya Interactive Response Release 1.0 Command-line Administration |  | Pass | Pass | Pass | Pass | Pass | Pass
 | [NAME] | 003747646 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | The add command adds phrases to the specified talkfile that were previously extracted from another talkfile using the copy command. |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Query | Avaya IR Command line Admin Guide |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Title | Administering Avaya Aura® Communication Manager |  | Pass | Pass | Pass | Pass | Pass | Pass
 | [NAME] | 100156867 |  | Pass | Pass | Pass | Pass | Pass | Pass
004-18 | Excerpt | This book describes the procedures and screens used in administering the most recent release of Communication Manager |  | Fail | Fail | Fail | Fail | Fail | Fail
 | Query | Administrator Guide for Avaya Aura CM |  | Fail | Fail | Fail | Fail | Fail | Fail
005 |  | Installs, Migrations, Upgrades, [NAME] (AOK) - [Public/Anyone]
005-19 | Title | Communication Server 1000E: Upgrade Procedures |  | Pass | Pass | Pass | Pass | Pass | Pass
 | [NAME] | 100096697 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | description of the ISDN features available on CS 1000 |  | Fail | Fail | Fail | Fail | Fail | Fail
 | Query | Upgrade Guide for Communication Server 1000E |  | Fail | Fail | Fail | Fail | Fail | Fail
 | Title | Application Enablement Services 3.1.2 Installation and Upgrade Guide for a Bundled Server |  | Pass | Pass | Pass | Pass | Pass | Pass
 | [NAME] | 100012308 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | This book does not tell how to migrate from Avaya CT or CVLAN R9. |  | Fail | Fail | Fail | Fail | Fail | Fail
 | Query | AES Installation & Upgrade Guide for a Bundled Server |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Title | Avaya IP Telephony Deployment Technical Configuration Guide |  | Fail | Fail | Fail | Fail | Fail | Fail
 | [NAME] | 100123695 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | The purpose of this TCG is to review the many options available on Avaya Ethernet and Ethernet Routing Switches for interoperability with Avaya’s IP Phone sets. |  | Fail | Fail | Fail | Fail | Fail | Fail
005-20 | Query | Technical Configuration Guide for Avaya IP Telephony |  | Fail | Fail | Fail | Fail | Fail | Fail
006 |  | Security Advisories - [Public/Anyone]
 | Title | MS09-014 Cumulative Security Update for Internet Explorer (963027) |  | Pass | Pass | Pass | Pass | Pass | Pass
 | [NAME] | 100063450 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | Microsoft issued a security bulletin which contained security advisory MS09-014. |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Query | Is there a Security Update for Internet Explorer? |  | Fail | Fail | Fail | Fail | Fail | Fail
 | Title | MS09-002 Cumulative Security Update for Internet Explorer (961260) |  | Pass | Pass | Pass | Pass | Pass | Pass
 | [NAME] | 100063553 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | Microsoft issued a security bulletin which contained security advisory MS09-002. |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Query | Is there a cumulative Security Update for Internet Explorer? |  | Fail | Fail | Fail | Fail | Fail | Fail
 | Title | ASA-2004-046 - Vulnerabilities in imlib - (RHSA-2004-465) |  | Pass | Pass | Pass | Pass | Pass | Pass
 | [NAME] | 003763405 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | Multiple security vulnerabilities were discovered in imlib. |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Query | Looking for information on imlib security risk and vulnerabilities |  | Fail | Fail | Fail | Fail | Fail | Fail
006 |  | Downloads (landing page) - [Public/Anyone]
 | Title (DL Name) | Avaya Aura® Communication Manager 6.2 Kernel Service Pack 1 |  | Fail | Fail | Pass | Fail | Fail | Fail
 | Excerpt | This Linux kernel software update applies to the Communication Manager [NAME] Machine running on System Platform 6.2.x equipped S8300D |  | Fail | Fail | Fail | Fail | Fail | Fail
 | Query | Avaya Aura CM [NAME] download |  | Fail | Fail | Fail | Fail | Fail | Fail
 | Title | Avaya Aura® Communication Manager 5.2.1 Service Pack 12.01 and CM 5.2.1 Pre-installation Software |  | Fail | Fail | Pass | Pass | Fail | Fail
 | Excerpt | This patch insures that the DAL-2 duplication card check that is part of the Communication Manager 5.2.1 upgrade will pass when the DAL-2 card is properly installed in the S8710 server |  | Fail | Fail | Pass | Pass | Fail | Fail
 | Query | AACM 5.2.1 SP 12.01 Pre-installation software |  | Fail | Fail | Fail | Fail | Fail | Fail
 | Title | G150 Media Gateway Firmware Downloads |  | Fail | Fail | Pass | Pass | Fail | Fail
 | Excerpt | The G150 uses an [NAME] CD to support the upgrade process. This page contains [NAME] CD downloads, as well as the associated Product Correction Notices (PCNs). |  | Fail | Fail | Pass | Pass | Fail | Fail
 | Query | AACM and G150 [NAME] CD downloads |  | Fail | Fail | Fail | Fail | Fail | Fail
006 |  | MRs (CFD) - External Entitled - [Entitled Customers, Partners & Employees] SSO LOGIN
 | Title | Unable to search the name in the corporate directory.Case:100825-93599 |  | Pass | Pass | Fail | Fail | Fail | Fail
 | Excerpt | wi00729886 |  | Pass | Pass | Fail | Fail | Fail | Fail
 | Query | Search by name in directory not working |  | Pass | Pass | Fail | Fail | Fail | Fail
 | Title | MWI not working intermittenly - Lk_dsk_ |  | Pass | Pass | Fail | Fail | Pass | Fail
 | Excerpt | defsw083082 |  | Pass | Pass | Fail | Fail | Pass | Fail
 | Query | CLAN´s physical address not displayed when running "status link" or "status clan-port" |  | Pass | Pass | Fail | Fail | Pass | Fail
 | Title | Integration to MM not working intermitt |  | Pass | Pass | Fail | Fail | Pass | Fail
 | Excerpt | defsw063906 |  | Pass | Pass | Fail | Fail | Pass | Fail
 | Query | Integration to MM not working intermittently between 2 gateways |  | Pass | Pass | Fail | Fail | Pass | Fail
006 |  | Support Forums  - [Public/Anyone]
 | Title | Application for exporting CMS reports data to the web? |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | currently we are using OA database for exporting CMS reports data to the web |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Query | How can I export CMS report data to the web? |  | Fail | Fail | Fail | Fail | Fail | Fail
 | Title | Windowns 2003 updates for MM 5.2.1 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | I’m looking for information on suggested or (best practices) for running Windows 2003 updates on the MAS, WEB and Tracing servers. |  | Fail | Fail | Fail | Fail | Fail | Fail
 | Query | Whats the best way to run windows 2003 updates on the MAS server? |  | Fail | Fail | Fail | Fail | Fail | Fail
 | Title | Eu24 wont connect to 5420 |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Excerpt | Ive got the 5420 but for some reason my EU24 has stopped working. |  | Pass | Pass | Pass | Pass | Pass | Pass
 | Query | my Eu24 has stopped working, even with new wires |  | Fail | Fail | Fail | Fail | Fail | Fail
 | SUM |  |  |  |  |  |  |  |  |  | SUM
 |  | TOTAL SCENARIOS |  | 243 | 243 | 243 | 243 | 243 | 243
 |  | TOTAL TESTED
 |  | PASSED
 |  | FAILED
 |  | Total Partial Match Tested
 |  | KB exact
 |  | Excerpt exact
 |  | Title exact
 |  | Doc ID Exact
 |  | Title DL Name exact
 |  | Total Exact Match Tested
 | =SUMPRODUCT(--(B10:B271="Query",--ISNUMBER(E10:J271)/