Spreadsheet: 782017d1653690506-ongoing-custom-lookup-function-questions-daily-tickets-report-beta-
Sheet: CallTek

Case # | Records | Vendor | Ticket Age | Last Modified Ticket Age | Property | Room/Apt# | Priority | Problem | Assigned To | Local Time | Follow Up Type | Follow Up Time | Description (Latest) |  | Ticket Age | Last Modified Ticket Age | Property | Room/Apt# | Priority | Problem | Assigned To: Tier 2 |  | Ticket Age | Last Modified Ticket Age | Property | Room/Apt# | Priority | Problem | Assigned To: HKI NOC |  | Ticket Age | Last Modified Ticket Age | Property | Room/Apt# | Priority | Problem | Assigned To: HKI NOC USA |  | Ticket Age | Last Modified Ticket Age | Property | Room/Apt# | Priority | Problem | Assigned To: BeyondTV Support + [NAME] |  |  | Unassigned - T1
10582597 | 4 | HKI | 7 days ago | 3 days ago | [NAME] (27385/23602) | 305 | Medium | Beyond TV Issue | BeyondTV Support | Friday 5/27/2022 12:32 | Pending Admin NOC Action | 05/25/2022 13:30 | Called and left message |  |  |  |  |  |  |  |  |  | 3 days ago | 22 hours ago | Casa Munras Hotel & Spa (Outsource) (8075/8182) | NA | Medium | WiFi-No Association | HKI-NOC |  | 6 days ago | 3 days ago | Hotel Bethlehem (8695/8835) | 512 and 514 | Medium | WiFi-No Association | HKI NOC USA |  | 7 days ago | 3 days ago | [NAME] (27385/23602) | 305 | Medium | Beyond TV Issue | BeyondTV Support |  |  | ctc_debbie
10593032 | 3 | HKI | 2 days ago | 1 day ago | [NAME] (27734/23939) | 1411 | Medium | Authentication | ctc_debbie | Friday 5/27/2022 12:32 |  | 05/25/2022 07:05 | reassigning for a callback |  |  |  |  |  |  |  |  |  | 2 days ago | 23 hours ago | Carvi Hotel (55572/45764) | GM | Medium | Guest Device Issue | HKI-NOC |  | 5 days ago | 4 days ago | Loews Royal Pacific Resort (28534/24724) | Technician | Medium | Unknown | HKI NOC USA |  |  |  |  |  |  |  |  |  |  | ctc_travis
10592958 | 3 | HKI | 2 days ago | 1 day ago | Hotel Bethlehem (8695/8835) | 833 | Medium | Authentication | ctc_debbie | Friday 5/27/2022 12:32 |  | 05/25/2022 19:07 | reassigning for a callback |  |  |  |  |  |  |  |  |  | 2 days ago | 24 hours ago | [NAME] (28327/24523) | 2331 | Medium | [NAME] | HKI-NOC |  | 2 days ago | 22 hours ago | [NAME] (16506/15441) | na | Medium | Unknown | HKI NOC USA |  |  |  |  |  |  |  |  |  |  | ctc_francine
10594785 | 1 | HKI | 2 days ago | 22 hours ago | [NAME] (16506/15441) | na | Medium | Unknown | HKI NOC USA | Friday 5/27/2022 09:32 | Follow Up - Monitoring | 05/26/2022 09:25 | This is the Kentrone Ticket 72059 IssueDetails 1. [NAME] |  |  |  |  |  |  |  |  |  | 2 days ago | 1 day ago | Kessler Mansion on Forsyth Park (Outsource) (8036/8143) | 123 | Medium | [NAME] | HKI-NOC |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ctc_heidi
10586133 | 2 | HKI | 5 days ago | 4 days ago | Loews Royal Pacific Resort (28534/24724) | Technician | Medium | Unknown | HKI NOC USA | Friday 5/27/2022 12:32 |  | 05/23/2022 05:49 | Timi [PHONE] from Horizon Wireless They going to upgra |  |  |  |  |  |  |  |  |  | 2 days ago | 2 days ago | [NAME] (54026/44271) | 707 | Medium | Casting Issues | HKI-NOC |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ctc_sonia
10584560 | 4 | HKI | 6 days ago | 3 days ago | Hotel Bethlehem (8695/8835) | 512 and 514 | Medium | WiFi-No Association | HKI NOC USA | Friday 5/27/2022 12:32 | Pending Admin NOC Action | 05/22/2022 10:12 | Reached out to POC Victor and asked him if he replaced the u |  |  |  |  |  |  |  |  |  | 2 days ago | 23 hours ago | Luma Hotel Times Square (56455/46567) | Staff | Medium | Hotel Status Request/Inquiry | HKI-NOC
10594892 | 2 | HKI | 1 day ago | 20 hours ago | Fox River Resort/Holiday Inn Club Vacations (28736/24919) | A1 | Medium | Authentication | HKI-NOC | Friday 5/27/2022 11:32 |  | 05/26/2022 13:06 | Unable to join network -Device: PS5 -MAC address: 28:66:e3 |  |  |  |  |  |  |  |  |  | 1 day ago | 20 hours ago | Fox River Resort/Holiday Inn Club Vacations (28736/24919) | A1 | Medium | Authentication | HKI-NOC
10594313 | 4 | HKI | 2 days ago | 23 hours ago | Carvi Hotel (55572/45764) | GM | Medium | Guest Device Issue | HKI-NOC | Friday 5/27/2022 12:32 |  | 05/26/2022 10:01 | -Received a call from Calltedk agent ctc_addison regarding t
10593809 | 2 | HKI | 2 days ago | 24 hours ago | [NAME] (28327/24523) | 2331 | Medium | [NAME] | HKI-NOC | Friday 5/27/2022 12:32 |  | 05/26/2022 09:24 | Connected but no internet access Device: MacBook laptop MA
10592989 | 3 | HKI | 2 days ago | 1 day ago | Kessler Mansion on Forsyth Park (Outsource) (8036/8143) | 123 | Medium | [NAME] | HKI-NOC | Friday 5/27/2022 12:32 | Follow Up - Monitoring | 05/26/2022 08:01 | Call the FD at (912) 238-5158, As per [NAME] Engi
10592524 | 2 | HKI | 2 days ago | 2 days ago | [NAME] (54026/44271) | 707 | Medium | Casting Issues | HKI-NOC | Friday 5/27/2022 09:32 |  | 05/25/2022 02:42 | Unable to cast -device was refreshed/rebooted -no code sho
10592117 | 2 | HKI | 2 days ago | 23 hours ago | Luma Hotel Times Square (56455/46567) | Staff | Medium | Hotel Status Request/Inquiry | HKI-NOC | N/A | Pending Staff Response | 05/25/2022 10:27 | Called [PHONE] front desk said [NAME] is busy on another c
10591713 | 2 | HKI | 3 days ago | 22 hours ago | Casa Munras Hotel & Spa (Outsource) (8075/8182) | NA | Medium | WiFi-No Association | HKI-NOC | Friday 5/27/2022 09:32 | Follow Up - Monitoring | 05/25/2022 22:02 | Called [NAME] but reached voicemail. Left voicemail.