Spreadsheet: 112664d1308714488-formula-for-average-formula-needed
Sheet: February

Telephone Responses and Documentation Scorecard for February
Staff | Date | Time | Nature of Inquiry | Ins | Member/Vendor | Privacy | Complete | CSR | [NAME] | Professionalism | Total | Comments | Bonus
 |  |  |  | HO | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-25 00:00:00 | 1639 | ?/Vision Benefits | SW | M | 0 | 0 | 0 | 0 | 15 | 15 | Gave # to VSP.  Can't do CSR if you don't open a file.  VSP does not have an ID card.  When going to eye doc, just say you have VSP and they know how to look them up that way. |  | F1302260043010001004.wav | 1052 | 2011-02-28 00:00:00
[NAME] | 2011-02-01 00:00:00 | 854 | I have a bunch of ID cards, which one do I use now? | SW | M | 0 | 0 | 0 | 0 | 15 | 15 | Told him what to look for, but didn't ask who she was talking to, or create CSR |  | F1302011656180001005.wav | 1333 | 2011-02-02 00:00:00
Michelle | 2011-02-07 00:00:00 | 1518 | Gillihan, [NAME], 11/29/74, Forgot my password. How do I get in? | SW | M | 25 | 0 | 0 | 0 | 15 | 40 | No CSR that I could find, Referred to HR
[NAME] | 2011-02-08 00:00:00 | 1630 | [NAME],Rebecca 11/06/55 2010 Claim Question | SW | M | 25 | 0 | 0 | 0 | 15 | 40 | Gave # to Loomis, No CSR |  | F1302090032240001005.wav | 1103 | 2011-02-09 00:00:00
Michelle | 2011-02-04 00:00:00 | 1042 | Shoul, [NAME], Verify coverage, ID # | SW | V | 25 | 0 | 0 | 0 | 15 | 40 | No CSR that I could find |  | F1302041843490001004.wav | 125 | 2011-02-07 00:00:00
[NAME] | 2011-02-08 00:00:00 | 1332 | [NAME], Owen 9/16/09, 2010 Claim ? | SW | V | 25 | 0 | 0 | 0 | 15 | 40 | No CSR |  | F1302082133360001005.wav | 204 | 2011-02-09 00:00:00
Shelley | 2011-02-16 00:00:00 | 1556 | Long, Margaret 5/29/90  In Hawaii can she be seen | SW | V | 25 | 0 | 0 | 0 | 15 | 40 | No CSR |  | F1302162359530001014.wav | 311 | 2011-02-17 00:00:00
Michelle | 2011-02-08 00:00:00 | 1640 | Barsaloux, Teresa 08/10/82, Question about 2011 claims | SW | M | 25 | 10 | 25 | 0 | 15 | 75 | 168 Claim not calling on Benefits, Gave phone # to First Choice to see if they got claims |  | F1302090044550001004.wav | 1032 | 2011-02-09 00:00:00
Michelle | 2011-02-10 00:00:00 | 1658 | Ellis, [NAME] 03/02/85 Have I met my ded? | SW | M | 25 | 10 | 25 | 0 | 15 | 75 | No documentation of what member was told |  | F1302110102410001004.wav | 100 | 2011-02-11 00:00:00
Michelle | 2011-02-15 00:00:00 | 1009 | Smith, Richard, 1/29/65 Need replacement ID cards, wallet lost | SW | M | 25 | 10 | 25 | 0 | 15 | 75 | [PHONE] was phone # given, not on file and not questioned |  | F1302151813050001005.wav | 1114 | 2011-02-16 00:00:00
Michelle | 2011-02-15 00:00:00 | 1538 | [NAME], [NAME] 04/06/88, Is Naturopathic a covered benefit? | SW | M | 25 | 10 | 25 | 0 | 15 | 75 | 1718 is address # given, phone # didn't match, could have asked for social and updated HER information.  I am assuming that each member could have a different phone #.  Did she check subscribers address # to see if that's what it said there too?  We may have it wrong in the file. |  | F1302152342330001004.wav | 1127 | 2011-02-16 00:00:00
Michelle | 2011-02-25 00:00:00 | 1218 | Kratzke, Nicholas 1/25/95 Wanted ID# | SW | M | 0 | 10 | 25 | 25 | 15 | 75 | Add/phone not verified # given. |  | F1302252019440001004.wav | 1100 | 2011-02-28 00:00:00
[NAME] | 2011-02-23 00:00:00 | 1514 | Guest, [NAME], Getting billed by AMR | SW | M | 0 | 10 | 25 | 25 | 15 | 75 | Add/phone not verified |  | F130224005609001005.wav | 235 | 2011-02-24 00:00:00
Shelley | 2011-02-08 00:00:00 | 1519 | Reyes, Rachel, 01/17/84, 2010 claims | SW | M | 25 | 10 | 25 | 0 | 15 | 75 | [PHONE] is phone # given, not one on file. |  | F1302082321130001014.wav | 119 | 2011-02-09 00:00:00
Michelle | 2011-02-01 00:00:00 | 1023 | Talmadge, [NAME], [NAME] Benefits | SW | V | 0 | 10 | 25 | 25 | 15 | 75 | DOB not verified |  | F1302011827080001004.wav | 1521 | 2011-02-02 00:00:00
Michelle | 2011-02-01 00:00:00 | 1005 | Scott, Abby,10/27/03 What is DED and has any been met. | SW | V | 25 | 10 | 25 | 25 | 0 | 85 | 2 min 18 sec to tell provider there are no claims for 2011…. Long silence  without saying she will check or anything. |  | F1302011809120001004.wav | 1529 | 2011-02-02 00:00:00
[NAME] | 2011-02-03 00:00:00 | 1846 | Middle initial is incorrect on ID card | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Give to enrollment
[NAME] | 2011-02-11 00:00:00 | 1222 | Bone Density Benefit | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-15 00:00:00 | 1452 | Preventative labs benefit | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-15 00:00:00 | 1305 | Referral status | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Trans to KK
[NAME] | 2011-02-18 00:00:00 | 1704 | Wants EOB by mail | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Put name on list.
[NAME] | 2011-02-23 00:00:00 | 1105 | Questions about Cataract Surgery benefit | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-24 00:00:00 | 1327 | Needs EOB info | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-28 00:00:00 | 1755 | OT surgery benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-28 00:00:00 | 1610 | Dental benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Referred to Ameritus
Michelle | 2011-02-01 00:00:00 | 1220 | Requested ID card | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Q'd another ID card/updated address
Michelle | 2011-02-04 00:00:00 | 1134 | Verify Benefits/coverage | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-07 00:00:00 | 1406 | Was in MVA got bill from AMR | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-07 00:00:00 | 1208 | [NAME], Emily 10/28/68, What is eff date of plan? | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Could have looked in Enrollment and told her she's been covered for 3 yrs with SW
Michelle | 2011-02-08 00:00:00 | 1340 | Can I get pap more than once a year? | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Referred to Loomis for 2010 claims questions
Michelle | 2011-02-09 00:00:00 | 1431 | Still can't see EOB's on website | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-10 00:00:00 | 1619 | Verify eligibility | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-11 00:00:00 | 1342 | Needs to reset password | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-14 00:00:00 | 1215 | CT Scan benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Trans to KK for auth
Michelle | 2011-02-15 00:00:00 | 1345 | I see that a claim was paid, but who got paid? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-15 00:00:00 | 1515 | Benefit questions | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-16 00:00:00 | 1608 | Need ID# to give provider | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-16 00:00:00 | 1556 | Deductible issues | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Trans to [NAME]
Michelle | 2011-02-16 00:00:00 | 1150 | Want paper EOBs | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-16 00:00:00 | 1132 | ID card needed | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Q'd new ID card
Michelle | 2011-02-17 00:00:00 | 1634 | Verifying benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-17 00:00:00 | 1206 | Question about benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-17 00:00:00 | 1013 | Is [NAME] covered? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-23 00:00:00 | 1644 | Infertility questions | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-24 00:00:00 | 1229 | MRI for child benefits? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-28 00:00:00 | 1646 | I have SWMC and HO for daughter, I was told CUP would pay copays | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | 7 minutes on hold
Michelle | 2011-02-28 00:00:00 | 1608 | [NAME] benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-28 00:00:00 | 1349 | [NAME] benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-28 00:00:00 | 1215 | Request new ID card | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Q'd new ID card
Michelle | 2011-02-28 00:00:00 | 1201 | Request new ID card | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Q'd new ID card
[NAME] | 2011-02-01 00:00:00 | 1001 | Wants paper EOB | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-02 00:00:00 | 1338 | 2010 claim | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Referred to Loomis
[NAME] | 2011-02-02 00:00:00 | 1254 | Is this patient covered? | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Term 12/31
[NAME] | 2011-02-03 00:00:00 | 1503 | Referral status | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Updated phone #
[NAME] | 2011-02-03 00:00:00 | 1445 | Lab testing | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-03 00:00:00 | 925 | Is halter monitor ok benefit | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-04 00:00:00 | 1315 | 2010 Claims | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-04 00:00:00 | 1031 | How much ded has been satisfied todate | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Referred to Loomis
[NAME] | 2011-02-04 00:00:00 | 957 | Wants paper EOB | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-07 00:00:00 | 1539 | Requested ID card | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Never got it.
[NAME] | 2011-02-07 00:00:00 | 1426 | RX denied | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Referred to pharmacy
[NAME] | 2011-02-08 00:00:00 | 1632 | Med coverage for post Chemo covered? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-08 00:00:00 | 1517 | PT benefit question | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-08 00:00:00 | 1356 | What is covered for appt. with dietician | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-09 00:00:00 | 1629 | Requested ID card | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Q'd ID card
[NAME] | 2011-02-09 00:00:00 | 1433 | Trying to get log in for website | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Helping him get set up
[NAME] | 2011-02-09 00:00:00 | 1417 | Info about benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-09 00:00:00 | 1405 | Requested ID card | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-09 00:00:00 | 1243 | Wants to know amt of Infertility used? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-10 00:00:00 | 1444 | Dermatology benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-11 00:00:00 | 1104 | Wants paper EOB | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-15 00:00:00 | 1511 | Have I met my ded yet? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-15 00:00:00 | 1450 | Need colonoscopy, will it be covered | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-15 00:00:00 | 838 | Member had many questions | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Updated phone #
[NAME] | 2011-02-16 00:00:00 | 1556 | Stress test benefit | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-16 00:00:00 | 1548 | Using SW vs TVC | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-17 00:00:00 | 1609 | Wanted COC | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-17 00:00:00 | 1234 | What is the address of CUP? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-17 00:00:00 | 1108 | Ultrasound @ SWMC? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-17 00:00:00 | 1050 | Needs COC | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-21 00:00:00 | 1645 | Medical eye exam | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-21 00:00:00 | 1325 | Claim returned saying accupuncture is not covered | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Referred to First Choice
[NAME] | 2011-02-21 00:00:00 | 1246 | Requested ID card | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Q'd new ID card
[NAME] | 2011-02-21 00:00:00 | 1241 | Genetic ultrasound covered? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-25 00:00:00 | 1502 | CPAP supplies | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-25 00:00:00 | 1255 | OT Benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-28 00:00:00 | 1448 | Wants to appeal denial of heart surgery | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-28 00:00:00 | 1234 | Am I suppose to get a debit card | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-01 00:00:00 | 942 | DME Benefit | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Update phone#
Shelley | 2011-02-01 00:00:00 | 1042 | Surgery benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-01 00:00:00 | 1320 | Needs new ID card with married name | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-01 00:00:00 | 1406 | Wants paper EOB | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-01 00:00:00 | 1410 | Access to online EOBS/Claim status | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-01 00:00:00 | 1442 | Verify eligibility | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-01 00:00:00 | 1445 | Verify eligibility/benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-01 00:00:00 | 1520 | Review EOB's online | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-02 00:00:00 | 1435 | Requested ID card | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Q'd new ID card
Shelley | 2011-02-02 00:00:00 | 934 | Annual exam benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Referred to PayFlex
Shelley | 2011-02-02 00:00:00 | 912 | Requested ID card | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Q'd new ID card
Shelley | 2011-02-03 00:00:00 | 1419 | Check to see if dr is preferred provider | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-03 00:00:00 | 1152 | Lab testing | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-03 00:00:00 | 1108 | 2010 Claims not paid, why? | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Trans to Loomis
Shelley | 2011-02-03 00:00:00 | 853 | Dermatology benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-04 00:00:00 | 1421 | Verify coverage/benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-04 00:00:00 | 914 | Didn't get ID card | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Q'd ID card
Shelley | 2011-02-08 00:00:00 | 1401 | Calling to verify what I thought I knew | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-08 00:00:00 | 1430 | Verify coverage/benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-11 00:00:00 | 1426 | Wants to add newborn to ins. | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Referred to HR
Shelley | 2011-02-11 00:00:00 | 1147 | Didn't get ID card | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Q'd new ID card
Shelley | 2011-02-11 00:00:00 | 1543 | Veryify coverage | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-14 00:00:00 | 1553 | 2010 Claim issue | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Referred to Loomis
Shelley | 2011-02-14 00:00:00 | 1424 | How much will I pay for an office visit | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-14 00:00:00 | 1406 | I wanted my married name on new ID card | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Explained process
Shelley | 2011-02-14 00:00:00 | 1118 | Didn't get ID card | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Q'd ID cards
Shelley | 2011-02-14 00:00:00 | 1110 | On Cobra, paid premium, out of meds etc. | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-15 00:00:00 | 1549 | Preventative care? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-16 00:00:00 | 1323 | 2010 Claim | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Referred to Loomis
Shelley | 2011-02-16 00:00:00 | 1150 | OOA coverage | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-16 00:00:00 | 1130 | OOA coverage | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-16 00:00:00 | 919 | Can I go to Legacy for well check and not pay? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-16 00:00:00 | 821 | RX issues | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Referred to SW pharmacy
Shelley | 2011-02-17 00:00:00 | 1336 | 2010 claim | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Referred to Loomis
Shelley | 2011-02-17 00:00:00 | 1045 | 2010 claim not paid | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Trans to Loomis
Shelley | 2011-02-17 00:00:00 | 739 | How many claims have been paid | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-18 00:00:00 | 1352 | Mammogram coverage | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-18 00:00:00 | 833 | Vision Benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Refer to VSO
Shelley | 2011-02-22 00:00:00 | 928 | Want paper EOBs | SW | M | 25 | 10 | 25 | 25 | 15 | 100 | Referred to website
Shelley | 2011-02-23 00:00:00 | 1407 | 2010 Claims | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-24 00:00:00 | 1325 | Needs ID card | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-24 00:00:00 | 1246 | 2010 Claims | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-24 00:00:00 | 1050 | Naturopathic covered? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-24 00:00:00 | 1025 | Verify coverage/benefits | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-25 00:00:00 | 1014 | Am I covered? | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-25 00:00:00 | 1149 | Eligibility | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-25 00:00:00 | 1158 | Benefits question | SW | M | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-28 00:00:00 | 1550 | OOP questions | SW | M | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-07 00:00:00 | 1331 | Verify Benefits/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-10 00:00:00 | 1717 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-10 00:00:00 | 1711 | Pharmacy called cause member upset | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Told her ded was met earlier.
[NAME] | 2011-02-10 00:00:00 | 1703 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-15 00:00:00 | 1541 | Orthotic benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-16 00:00:00 | 1713 | Mental Health Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Referred to PBH gave ID and benefits info
[NAME] | 2011-02-17 00:00:00 | 1148 | Verify eligibility and got ID # | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-23 00:00:00 | 1057 | Verify eligibility and out pt benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-01 00:00:00 | 1600 | PT Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-01 00:00:00 | 1504 | PT Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-01 00:00:00 | 1230 | [NAME] Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-04 00:00:00 | 1013 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-07 00:00:00 | 1438 | Billing address | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-07 00:00:00 | 1211 | PT benefit question | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-08 00:00:00 | 1400 | Benefits for Bariatric surgery | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-08 00:00:00 | 1224 | 2010 Claim Status | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Gave # for Loomis
Michelle | 2011-02-08 00:00:00 | 1205 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-09 00:00:00 | 1613 | Claim status | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-09 00:00:00 | 1526 | Medical vision benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-09 00:00:00 | 1436 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-09 00:00:00 | 1241 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-09 00:00:00 | 1229 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-10 00:00:00 | 1643 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-10 00:00:00 | 1450 | Urgent care benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-11 00:00:00 | 1523 | Midwifery benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-11 00:00:00 | 1442 | Specialty office visit benefit | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-11 00:00:00 | 1024 | Called for [NAME] | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Trans to [NAME]
Michelle | 2011-02-14 00:00:00 | 1448 | Inpt surgery benefits prof. | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-14 00:00:00 | 1233 | Called for OOA pharmacy benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Trans to SW pharmacy
Michelle | 2011-02-14 00:00:00 | 1142 | Getting fatal error on EDI claim | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-14 00:00:00 | 1121 | Verify coverage and get ID # | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-14 00:00:00 | 925 | Verify coverage/plan | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-15 00:00:00 | 1206 | Verify Benefits/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-15 00:00:00 | 1148 | Verify alternative benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-15 00:00:00 | 1221 | Benefit question for specialty visit | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-16 00:00:00 | 1638 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-16 00:00:00 | 1524 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-16 00:00:00 | 1407 | OP surgery benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-16 00:00:00 | 1156 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-16 00:00:00 | 852 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-17 00:00:00 | 1501 | SW Payroll wanted CUP tax ID # | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-17 00:00:00 | 1148 | Claims status | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Notes were put in CSR that is not related.
Michelle | 2011-02-17 00:00:00 | 1023 | Fertility benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-17 00:00:00 | 852 | Payflex called to see if we got update | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-21 00:00:00 | 1431 | Verify coverage and member ID | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-22 00:00:00 | 1642 | Verify coverage and PT benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-22 00:00:00 | 1600 | Claims status | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Nothing received from First Choice
Michelle | 2011-02-22 00:00:00 | 845 | Verify benefits/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-23 00:00:00 | 1411 | Outpt surg benefit | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-23 00:00:00 | 1214 | Eligibility and eff date and ID # | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-23 00:00:00 | 1208 | MRI Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Gave pre auth fax #
Michelle | 2011-02-23 00:00:00 | 937 | Payflex called to see if we got update | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-23 00:00:00 | 933 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-24 00:00:00 | 1444 | Claim status | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | No claim in system
Michelle | 2011-02-24 00:00:00 | 1212 | How much ded has been satisfied todate | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-24 00:00:00 | 956 | Benefits for IUD | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-25 00:00:00 | 1219 | Verify coverage/benefits, DME ID# | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-25 00:00:00 | 1213 | DME coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-25 00:00:00 | 1206 | Claim status | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-25 00:00:00 | 1123 | Claim status | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-25 00:00:00 | 950 | 2010 Claim Status | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Referred to Loomis
Michelle | 2011-02-25 00:00:00 | 849 | EDI fatal error | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-28 00:00:00 | 1142 | Verify coverage/yearly exam | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Michelle | 2011-02-28 00:00:00 | 1018 | Mental Health Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Referred to provider
Michelle | 2011-02-28 00:00:00 | 954 | Checking current elig | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Term 12/31
Michelle | 2011-02-28 00:00:00 | 1218 | DME brace over $500, does It require auth | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-01 00:00:00 | 1419 | Verify eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-01 00:00:00 | 1332 | Verify eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-01 00:00:00 | 1239 | Website says CUP is prime ins? | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-01 00:00:00 | 1043 | Verify eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-01 00:00:00 | 1040 | Vision Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Referred to VSP
[NAME] | 2011-02-02 00:00:00 | 1620 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-02 00:00:00 | 1537 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-02 00:00:00 | 1325 | 2010 claim | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Trans to Loomis
[NAME] | 2011-02-02 00:00:00 | 1249 | OP surgical benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-02 00:00:00 | 1238 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-03 00:00:00 | 1609 | DME Benefit | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-03 00:00:00 | 1439 | Verify eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-03 00:00:00 | 1420 | [NAME] Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-03 00:00:00 | 1349 | [NAME] Benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-03 00:00:00 | 1326 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-03 00:00:00 | 1314 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-03 00:00:00 | 1224 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Trans to referral dept.
[NAME] | 2011-02-03 00:00:00 | 952 | Verify coverage and get ID # | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-04 00:00:00 | 1055 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-04 00:00:00 | 1040 | Acupuncture benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-04 00:00:00 | 927 | Acupuncture benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-04 00:00:00 | 930 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-07 00:00:00 | 1611 | Couldn't find member on website | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-07 00:00:00 | 1333 | Eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-07 00:00:00 | 1318 | Called for member ID/grp # | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-08 00:00:00 | 1443 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-09 00:00:00 | 1639 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-09 00:00:00 | 1606 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-09 00:00:00 | 1527 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-09 00:00:00 | 1334 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-10 00:00:00 | 1657 | What lab can I use? | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Referred to First Choice
[NAME] | 2011-02-10 00:00:00 | 1629 | Verify eligibility/benefits OPT | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-10 00:00:00 | 1305 | Verify eligibility/benefits DME | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-10 00:00:00 | 1300 | 2010 claims status | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Trans to Loomis
[NAME] | 2011-02-11 00:00:00 | 1442 | Called for COBRA eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-11 00:00:00 | 1349 | Address to first choice | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-11 00:00:00 | 1233 | Called for ID # | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-11 00:00:00 | 916 | Claim status | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-14 00:00:00 | 1518 | Regence called to COB | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-14 00:00:00 | 1314 | Called for OOA Lab benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-14 00:00:00 | 1235 | Claim won't go through | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-14 00:00:00 | 1116 | Verify eligible | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Term 12/31
[NAME] | 2011-02-14 00:00:00 | 1037 | Has member bet ded? | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-14 00:00:00 | 937 | Verify elegibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-15 00:00:00 | 1454 | PT benefits/eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-16 00:00:00 | 1619 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-16 00:00:00 | 1417 | Member needs MRI | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-16 00:00:00 | 1250 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-16 00:00:00 | 856 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-17 00:00:00 | 1627 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-17 00:00:00 | 1603 | Claim status | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-17 00:00:00 | 955 | 2010 Claim status | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Referred to Loomis
[NAME] | 2011-02-21 00:00:00 | 1300 | Verify benefits/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-21 00:00:00 | 1257 | Verify benefits/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-21 00:00:00 | 840 | Well women exam covered? | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-22 00:00:00 | 1449 | Does barium swallow require an auth? | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-22 00:00:00 | 840 | Verify coverage/benefits for massage therapy | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-23 00:00:00 | 1556 | Verify ID# and group # | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-23 00:00:00 | 1443 | [NAME] consult, benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-23 00:00:00 | 1049 | Outpt rehab | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-23 00:00:00 | 934 | Non-cosmetic botox injection? | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-23 00:00:00 | 817 | Specialist visit costs | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-25 00:00:00 | 1350 | Eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-25 00:00:00 | 1318 | Eligibility/specialist visit | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-25 00:00:00 | 1301 | Claim status | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-25 00:00:00 | 1246 | Claim status | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-25 00:00:00 | 858 | Fatal error | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-25 00:00:00 | 854 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-28 00:00:00 | 1307 | Medical vision visit | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-28 00:00:00 | 1252 | Verify coverage/ded met? | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-28 00:00:00 | 1119 | Where does First Choice send claims to? | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-28 00:00:00 | 1115 | Verify coverage/PCP visit | SW | V | 25 | 10 | 25 | 25 | 15 | 100
[NAME] | 2011-02-28 00:00:00 | 955 | We got paid for something we didn't do | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | [NAME] to [NAME]
Shelley | 2011-02-01 00:00:00 | 1338 | General questions about SW plans | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Explained matrix
Shelley | 2011-02-01 00:00:00 | 850 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-01 00:00:00 | 911 | ID # needed | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-01 00:00:00 | 920 | Does this member have coverage? | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Term 12/31
Shelley | 2011-02-01 00:00:00 | 938 | Sleep study covered | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-01 00:00:00 | 1121 | PT Benefits/[NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-01 00:00:00 | 1435 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-02 00:00:00 | 1436 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-02 00:00:00 | 909 | How much ded has been satisfied todate | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-02 00:00:00 | 856 | Verify coverage/accupuncture benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-02 00:00:00 | 846 | DME Benefit | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-03 00:00:00 | 1545 | Verify coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-03 00:00:00 | 1132 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-03 00:00:00 | 1029 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-03 00:00:00 | 831 | Referral status | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-03 00:00:00 | 1504 | Verify coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Term 12/31
Shelley | 2011-02-03 00:00:00 | 1301 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-03 00:00:00 | 1104 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-03 00:00:00 | 1050 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-03 00:00:00 | 1018 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-03 00:00:00 | 1015 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-03 00:00:00 | 944 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-03 00:00:00 | 938 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | MH benefits, referred to MH provider
Shelley | 2011-02-03 00:00:00 | 827 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-03 00:00:00 | 1114 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-04 00:00:00 | 1432 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-04 00:00:00 | 1337 | Acupuncture benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-04 00:00:00 | 1159 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-04 00:00:00 | 1022 | IUD benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-04 00:00:00 | 916 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-04 00:00:00 | 859 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-08 00:00:00 | 1524 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-08 00:00:00 | 1338 | Referral status | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-09 00:00:00 | 1055 | Info about benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-09 00:00:00 | 1558 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-09 00:00:00 | 1341 | Infertility benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-09 00:00:00 | 1339 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-09 00:00:00 | 1334 | Is there a website we can see eligibility on | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-09 00:00:00 | 1157 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-10 00:00:00 | 1159 | Coverage dates | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Referred to Loomis
Shelley | 2011-02-10 00:00:00 | 1545 | How much ded has been satisfied todate | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-10 00:00:00 | 1346 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-10 00:00:00 | 1153 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-11 00:00:00 | 1411 | Spagetti Factory called found wallet | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Called member to tell her about wallet
Shelley | 2011-02-11 00:00:00 | 934 | 2010 Claim Status | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Trans to Loomis
Shelley | 2011-02-15 00:00:00 | 938 | Verify eligibility | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-15 00:00:00 | 1311 | Wanted term date | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Referred Loomis
Shelley | 2011-02-15 00:00:00 | 1557 | Verify coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Term 12/31
Shelley | 2011-02-15 00:00:00 | 1510 | Verify coverage and ID# | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-15 00:00:00 | 1143 | Verify SW termed | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-15 00:00:00 | 1108 | Verified coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Term 12/31
Shelley | 2011-02-15 00:00:00 | 1005 | Verify coverage/get ID | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-16 00:00:00 | 1304 | Verify coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Term 1/31/10
Shelley | 2011-02-16 00:00:00 | 917 | Verify coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Termed 12/31/10
Shelley | 2011-02-17 00:00:00 | 1529 | Verify coverage and benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-17 00:00:00 | 1529 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-17 00:00:00 | 1525 | Where do we send claims | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Gave 1st Choice address
Shelley | 2011-02-17 00:00:00 | 1332 | Check to see if covered? | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-18 00:00:00 | 1423 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-18 00:00:00 | 802 | Claim status | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Referred to First Choice
Shelley | 2011-02-21 00:00:00 | 1436 | Claim status | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-21 00:00:00 | 1424 | Verify coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-21 00:00:00 | 1351 | [NAME] benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-21 00:00:00 | 1126 | Verify coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-21 00:00:00 | 1042 | How much ded has been satisfied todate | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-21 00:00:00 | 1032 | Acupuncture benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-21 00:00:00 | 936 | Are IUD's covered? | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-21 00:00:00 | 745 | Inpt SWMC VS LSCH | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-18 00:00:00 | 1548 | Verify coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-18 00:00:00 | 1148 | Verify coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-18 00:00:00 | 1109 | Verify coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-22 00:00:00 | 1010 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-22 00:00:00 | 1143 | Claim status | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-22 00:00:00 | 1430 | Claim status | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-22 00:00:00 | 1552 | Claim status | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-22 00:00:00 | 1310 | OP facility surgery | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-23 00:00:00 | 1552 | Medical eye exam | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-23 00:00:00 | 1340 | Got error messages sending claims | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-23 00:00:00 | 1036 | Verify eligibility/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-24 00:00:00 | 1534 | Verify coverage/benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-25 00:00:00 | 1318 | 2010 Claim Status | SW | V | 25 | 10 | 25 | 25 | 15 | 100 | Referred to Loomis
Shelley | 2011-02-28 00:00:00 | 1513 | Coverage for OP Surgery | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-28 00:00:00 | 1346 | What is the name of the plan | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-28 00:00:00 | 1313 | Verify eligibility/coverage | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-28 00:00:00 | 1131 | Verify eligibility/massage benefits | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-28 00:00:00 | 1056 | Claim status | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-28 00:00:00 | 837 | Claim status | SW | V | 25 | 10 | 25 | 25 | 15 | 100
Shelley | 2011-02-03 00:00:00 | 1428 | COC needed | SW | M | 25 | 10 | 25 | 25 | 15 | 110 | Morten, [NAME], need I say more | 10
[NAME] | 2011-02-11 00:00:00 | 1843 | Wants auth for MRI | SW | V | 25 | 10 | 25 | 25 | 15 | 110 | Very pt with a rude man! | 10