Spreadsheet: 113971d1309859582-excel-2007-update-a-summary-sheet-with-content-in-another-workbook-apr-call-wraps-sample
Sheet: Scotland

 |  | Scotland
 |  | Total Calls | 113
Date Call Wrap Created |  | Call Wrap Outcome | Call Wrap Result | Call Wrap Reason |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | London
2011-05-04 00:00:00 |  | HR - Leavers | VES | Payment Query |  |  |  |  |  |  |  |  |  |  |  |  |  | Call Wrap Result | 2011-05-25 00:00:00
2011-05-25 00:00:00 |  | HR - Leave & Sickness | Sickness Leave | Policy Question (Sickness Only) |  |  |  |  |  |  |  |  |  |  |  |  |  | VES | 18
2011-05-19 00:00:00 |  | HR - Policy Advice | Long Service Award | NULL |  |  |  |  |  |  |  |  |  |  |  |  |  | Sickness Leave | 13
2011-05-09 00:00:00 |  | HR - PDR | Completion of a PDR | NULL |  |  |  |  |  |  |  |  |  |  |  |  |  | PDR | 11
2011-05-11 00:00:00 |  | HR - Allowances Payments & Deductions | Statutory Deductions | Tax - P45/P46/P38 Issue |  |  |  |  |  |  |  |  |  |  |  |  |  | Change of Line Manager | 10
2011-05-10 00:00:00 |  | HR - Pay | OTL | Time Card System Advice |  |  |  |  |  |  |  |  |  |  |  |  |  | Chasing SR Query | 7
2011-05-04 00:00:00 |  | HR - Pay | OTL | Time Card System Advice |  |  |  |  |  |  |  |  |  |  |  |  |  | Data Access Request | 7
2011-05-13 00:00:00 |  | HR - Leavers | VES | Chasing Quote |  |  |  |  |  |  |  |  |  |  |  |  |  | AHW | 6
2011-05-31 00:00:00 |  | HR - Policy Advice | Other Policy Advice - Not Stated Above | NULL |  |  |  |  |  |  |  |  |  |  |  |  |  | Pay/Payslips/Salary | 0
2011-05-24 00:00:00 |  | HR - Allowances Payments & Deductions | Voluntary Deduction/ Salary Sacrifice | Other Voluntary Deductions - Not Stated Above |  |  |  |  |  |  |  |  |  |  |  |  |  | Annual Leave | 6
2011-05-24 00:00:00 |  | HR - Pensions & Retirement | Pension Benefit Statements | Death Benefit Nominee Incorrect/Amendment |  |  |  |  |  |  |  |  |  |  |  |  |  | Completion of a PDR | 5
2011-05-09 00:00:00 |  | HR - Allowances Payments & Deductions | AHW | Annual Leave |  |  |  |  |  |  |  |  |  |  |  |  |  | Policy Question (PDR Only) | 5
2011-05-10 00:00:00 |  | HR - Telephone Notifications & Requests | Change of Line Manager | NULL |  |  |  |  |  |  |  |  |  |  |  |  |  | Allowances | 4
2011-05-25 00:00:00 |  | HR - Leave & Sickness | Sickness Leave | Action by the LM: Update Elapsed Absence Request |  |  |  |  |  |  |  |  |  |  |  |  |  | Payslips | 4
2011-05-25 00:00:00 |  | HR - Leave & Sickness | Sickness Leave | Policy Question (Sickness Only) |  |  |  |  |  |  |  |  |  |  |  |  |  | OTL | 3
2011-05-25 00:00:00 |  | HR - Transferred Call | HO User Support | NULL |  |  |  |  |  |  |  |  |  |  |  |  |  | No Pay / Reduced Pay | 2
2011-05-03 00:00:00 |  | HR - Leave & Sickness | Sickness Leave | Policy Question (Sickness Only) |  |  |  |  |  |  |  |  |  |  |  |  |  | Voluntary Deduction/ Salary Sacrifice | 2
2011-05-31 00:00:00 |  | HR - Telephone Notifications & Requests | Data Access Request | E/E requiring SSC details |  |  |  |  |  |  |  |  |  |  |  |  |  | Other Policy Advice - Not Stated Above | 2
2011-05-25 00:00:00 |  | HR - Telephone Notifications & Requests | Change of Line Manager | NULL |  |  |  |  |  |  |  |  |  |  |  |  |  | Cycle To Work | 2
2011-05-06 00:00:00 |  | HR - PDR | Policy Question (PDR Only) | NULL |  |  |  |  |  |  |  |  |  |  |  |  |  | [NAME] | 2
2011-05-06 00:00:00 |  | HR - PDR | Policy Question (PDR Only) | NULL |  |  |  |  |  |  |  |  |  |  |  |  |  | Retirement | 1
2011-05-03 00:00:00 |  | HR - Telephone Notifications & Requests | Data Access Request | E/E Requesting Confirmation of Personal Details |  |  |  |  |  |  |  |  |  |  |  |  |  | Pension Benefit Statements | 1
2011-05-17 00:00:00 |  | HR - Customer Services | Chasing SR Query | Chasing SR - CC |  |  |  |  |  |  |  |  |  |  |  |  |  | Statutory Deductions | 1
2011-05-06 00:00:00 |  | HR - Leave & Sickness | Annual Leave | Accrual Plan Query |  |  |  |  |  |  |  |  |  |  |  |  |  | HO User Support | 1
2011-05-06 00:00:00 |  | HR - Pay | No Pay / Reduced Pay | No Pay - Maternity Pay Expired / Late Closure |  |  |  |  |  |  |  |  |  |  |  |  |  | [NAME] | 1
2011-05-31 00:00:00 |  | HR - Pay | No Pay / Reduced Pay | [NAME] Late Closure |  |  |  |  |  |  |  |  |  |  |  |  |  | Long Service Award | 1
2011-05-23 00:00:00 |  | HR - Leave & Sickness | Sickness Leave | Amending a Sickness Trigger |  |  |  |  |  |  |  |  |  |  |  |  |  | Add an Email Address | 1
2011-05-05 00:00:00 |  | HR - Leave & Sickness | Annual Leave | Entitlement Incorrect |  |  |  |  |  |  |  |  |  |  |  |  |  | One off payments | 1
2011-05-27 00:00:00 |  | HR - Pay | Payslips | Payslip - Explanation |  |  |  |  |  |  |  |  |  |  |  |  |  | HOPPS Enquiry | 1
2011-05-10 00:00:00 |  | HR - Pay | Payslips | Payslip - Explanation |  |  |  |  |  |  |  |  |  |  |  |  |  | Pay Award | 1
2011-05-04 00:00:00 |  | HR - Overpayments | Chasing an Update | NULL |  |  |  |  |  |  |  |  |  |  |  |  |  | Chasing an Update | 1
2011-05-19 00:00:00 |  | HR - PDR | Completion of a PDR | NULL |  |  |  |  |  |  |  |  |  |  |  |  |  | Requesting PDR Reassigned | 1
2011-05-17 00:00:00 |  | HR - Allowances Payments & Deductions | AHW | AHW Policy |  |  |  |  |  |  |  |  |  |  |  |  |  | Employment Reference Request | 1
2011-05-06 00:00:00 |  | HR - PDR | Requesting PDR Reassigned | NULL |  |  |  |  |  |  |  |  |  |  |  |  |  | Contract Change | 1
2011-05-05 00:00:00 |  | HR - Telephone Notifications & Requests | Data Access Request | HRA requesting E/E information |  |  |  |  |  |  |  |  |  |  |  |  |  | Maternity | 0
2011-05-05 00:00:00 |  | HR - PDR | Policy Question (PDR Only) | NULL |  |  |  |  |  |  |  |  |  |  |  |  |  | Salary | 0
2011-05-04 00:00:00 |  | HR - Customer Services | Chasing SR Query | Chasing SR - CC |  |  |  |  |  |  |  |  |  |  |  |  |  | P60 | 0
2011-05-03 00:00:00 |  | HR - PDR | Policy Question (PDR Only) | NULL |  |  |  |  |  |  |  |  |  |  |  |  |  | Other Requestor | 0
2011-05-03 00:00:00 |  | HR - Customer Services | Chasing SR Query | Chasing SR - CC |  |  |  |  |  |  |  |  |  |  |  |  |  | HOPPS Pay Enquiry | 0
2011-05-24 00:00:00 |  | HR - Pensions & Retirement | Retirement | policy question (Retirement Only) |  |  |  |  |  |  |  |  |  |  |  |  |  | [NAME] | 0
2011-05-12 00:00:00 |  | HR - Telephone Notifications & Requests | Data Access Request | E/E requesting reference request/process info |  |  |  |  |  |  |  |  |  |  |  |  |  | HO AP/Finance | 0
2011-05-10 00:00:00 |  | HR - Policy Advice | Other Policy Advice - Not Stated Above | NULL |  |  |  |  |  |  |  |  |  |  |  |  |  | Resignation | 0
2011-05-10 00:00:00 |  | HR - Telephone Notifications & Requests | Add an Email Address | NULL |  |  |  |  |  |  |  |  |  |  |  |  |  | Pensions | 0
2011-05-25 00:00:00 |  | HR - Telephone Notifications & Requests | Data Access Request | E/E Requesting Confirmation of Personal Details |  |  |  |  |  |  |  |  |  |  |  |  |  | Querying a Calculation | 0
2011-05-09 00:00:00 |  | HR - Leave & Sickness | Sickness Leave | Policy Question (Sickness Only) |  |  |  |  |  |  |  |  |  |  |  |  |  | Letting Agency | 0
2011-05-05 00:00:00 |  | HR - Allowances Payments & Deductions | One off payments | Long Service award |  |  |  |  |  |  |  |  |  |  |  |  |  | Change of Hours Advice | 0
2011-05-13 00:00:00 |  | HR - Third Party Call | [NAME] | Chasing an Employment Request |  |  |  |  |  |  |  |  |  |  |  |  |  | Change of Working Pattern | 0
2011-05-10 00:00:00 |  | HR - Third Party Call | [NAME] | Chasing a Salary Request |  |  |  |  |  |  |  |  |  |  |  |  |  | Chasing an [NAME] | 0
2011-05-23 00:00:00 |  | HR - Telephone Notifications & Requests | Change of Line Manager |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Discussing a Repayment Plan | 0
2011-05-04 00:00:00 |  | HR - Leave & Sickness | Annual Leave | Accrual Plan Query |  |  |  |  |  |  |  |  |  |  |  |  |  | Cost Centre Changes | 0
2011-05-27 00:00:00 |  | HR - Leavers | VES | CILON |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0
2011-05-13 00:00:00 |  | HR - Customer Services | Chasing SR Query | Chasing SR - HR SERVICES
2011-05-25 00:00:00 |  | HR - Leave & Sickness | Sickness Leave | Policy Question (Sickness Only)
2011-05-24 00:00:00 |  | HR - Leave & Sickness | Sickness Leave | Amending a Sickness Trigger
2011-05-13 00:00:00 |  | HR - Leave & Sickness | Sickness Leave | Closing a Period of Absence
2011-05-03 00:00:00 |  | HR - Telephone Notifications & Requests | Change of Line Manager | NULL
2011-05-31 00:00:00 |  | HR - Allowances Payments & Deductions | Allowances | SDA (Shift Disturbance Allowance)
2011-05-05 00:00:00 |  | HR - Pay | OTL | Policy Question (Overtime Only)
2011-05-19 00:00:00 |  | HR - Telephone Notifications & Requests | Data Access Request | NULL
2011-05-09 00:00:00 |  | HR - Leave & Sickness | Sickness Leave | Amending a Sickness Trigger
2011-05-18 00:00:00 |  | HR - Allowances Payments & Deductions | Voluntary Deduction/ Salary Sacrifice | Union
2011-05-31 00:00:00 |  | HR - Leavers | VES | Payment Query
2011-05-31 00:00:00 |  | HR - Telephone Notifications & Requests | Change of Line Manager | NULL
2011-05-31 00:00:00 |  | HR - Customer Services | Chasing SR Query | Chasing SR - CC
2011-05-27 00:00:00 |  | HR - Leavers | VES | Chasing Quote
2011-05-24 00:00:00 |  | HR - Transferred Call | [NAME]
2011-05-23 00:00:00 |  | HR - Leavers | VES | Policy Query
2011-05-20 00:00:00 |  | HR - Leavers | VES | Chasing Quote
2011-05-19 00:00:00 |  | HR - Leavers | VES | Reckonable Service query
2011-05-17 00:00:00 |  | HR - Customer Services | Chasing SR Query | Chasing SR - CC
2011-05-13 00:00:00 |  | HR - Leavers | VES | Chasing Quote
2011-05-11 00:00:00 |  | HR - Leavers | VES | Chasing Quote
2011-05-04 00:00:00 |  | HR - Leavers | VES | Chasing Quote
2011-05-04 00:00:00 |  | HR - Leavers | VES | Chasing Quote
2011-05-03 00:00:00 |  | HR - Leavers | VES | Chasing Quote
2011-05-25 00:00:00 |  | HR Third Party Call | HOPPS Enquiry
2011-05-24 00:00:00 |  | HR - Leavers | VES | Policy Query
2011-05-04 00:00:00 |  | HR - Leavers | VES | CILON
2011-05-16 00:00:00 |  | HR - PDR | Completion of a PDR | NULL
2011-05-03 00:00:00 |  | HR - Leavers | VES | Policy Query
2011-05-31 00:00:00 |  | HR - Leave & Sickness | Annual Leave | Entitlement Incorrect
2011-05-12 00:00:00 |  | HR - PDR | Completion of a PDR
2011-05-20 00:00:00 |  | HR - Allowances Payments & Deductions | Allowances | TCA Extend Payment
2011-05-09 00:00:00 |  | HR - Telephone Notifications & Requests | Change of Line Manager | NULL
2011-05-17 00:00:00 |  | HR - Leave & Sickness | Annual Leave | Calculation Query
2011-05-12 00:00:00 |  | HR - Leave & Sickness | Annual Leave | Calculation Query
2011-05-09 00:00:00 |  | HR - Pay | Payslips | Payslip - Paper Payslip Request
2011-05-04 00:00:00 |  | HR - Telephone Notifications & Requests | Data Access Request | E/E requiring SSC details
2011-05-31 00:00:00 |  | HR - Telephone Notifications & Requests | Change of Line Manager | NULL
2011-05-18 00:00:00 |  | HR - Leavers | Employment Reference Request | Policy Question (References Only)
2011-05-16 00:00:00 |  | HR - PDR | Completion of a PDR | NULL
2011-05-18 00:00:00 |  | HR - Leave & Sickness | Sickness Leave | Action by the LM: Update Elapsed Absence Request
2011-05-12 00:00:00 |  | HR - Pay | Payslips | Payslip - Explanation
2011-05-09 00:00:00 |  | HR - PDR | Policy Question (PDR Only) | NULL
2011-05-03 00:00:00 |  | HR - Allowances Payments & Deductions | AHW | Pay query
2011-05-07 00:00:00 |  | HR - Contract Changes | Contract Change | NULL
2011-05-16 00:00:00 |  | HR - Policy Advice | Cycle To Work | NULL
2011-05-11 00:00:00 |  | HR - Policy Advice | Cycle To Work | NULL
2011-05-19 00:00:00 |  | HR - Leave & Sickness | Sickness Leave | Amending a Sickness Trigger
2011-05-05 00:00:00 |  | HR - Allowances Payments & Deductions | Allowances | HRA (Higher Responsibility Allowance)
2011-05-09 00:00:00 |  | HR - Leave & Sickness | Sickness Leave | Phased RTW Advice
2011-05-13 00:00:00 |  | HR - Leavers | VES | Policy Query
2011-05-03 00:00:00 |  | HR - Leavers | VES | Payment Query
2011-05-26 00:00:00 |  | HR - Allowances Payments & Deductions | AHW | AHW Policy
2011-05-11 00:00:00 |  | HR - Customer Services | Chasing SR Query | Chasing SR - CC
2011-05-11 00:00:00 |  | HR - Allowances Payments & Deductions | AHW | AHW Policy
2011-05-03 00:00:00 |  | HR - Allowances Payments & Deductions | AHW | AHW Policy
2011-05-06 00:00:00 |  | HR - Pay | Pay Award | Policy Question (Pay Award Only)
2011-05-13 00:00:00 |  | HR - Telephone Notifications & Requests | Change of Line Manager | NULL
2011-05-04 00:00:00 |  | HR - Telephone Notifications & Requests | Change of Line Manager | NULL
2011-05-03 00:00:00 |  | HR - Telephone Notifications & Requests | Change of Line Manager | NULL
2011-05-27 00:00:00 |  | HR - Allowances Payments & Deductions | Allowances | SDA (Shift Disturbance Allowance)