Spreadsheet: 127339d1320315342-using-if-else-statement-dependant-on-weekend-rpt05-weekly-performance-against-target-sla
Sheet: Sheet2

 | INCIDENT_NUMBER | STATUS | [NAME] | ASSIGNEE | [NAME] | SERVICE_TYPE | OPCAT1 | OPCAT2 | OPCAT3 | PRODCAT1 | PRODCAT2 | PRODCAT3 | PRODUCT_NAME | [NAME] | [NAME] | PRIORITY | REPORTED_DATE | RESPONDED_DATE | LAST_RESOLVED_DATE | LAST_MODIFIED_DATE | AGEDAYS
1 | INC000002593704 | resolved | GLBL-EERP Infrastructure Support | [NAME] | Memory:Memory Free went into warning. | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | On-Site Support | medium | 2011-10-22 22:05:15 | 2011-10-22 22:05:15 | 2011-10-24 08:02:15 | 2011-10-24 08:02:18 | 6
2 | INC000002601058 | resolved | GLBL-EERP Infrastructure Support | [NAME] | memory warning high ukapx123 | user service restoration | Fix/Repair | Software | Application | Software | Operating System | Unix | AIX 6.1 | Memory is now normal and process consuming process has released memory hold. | On-Site Support | low | 2011-10-25 07:28:24 | 2011-10-25 07:28:24 | 2011-10-25 14:41:00 | 2011-10-25 14:41:03 | 3
3 | INC000002595749 | resolved | GLBL-EERP Infrastructure Support | [NAME] | Errors:Matched Content went into warning. | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | Part of testing / change conmtro - no action required. | On-Site Support | medium | 2011-10-23 20:42:04 | 2011-10-23 20:42:04 | 2011-10-24 08:07:42 | 2011-10-24 08:07:45 | 5
4 | INC000002592912 | resolved | GLBL-EERP Infrastructure Support | [NAME] | Memory Free went into warning. | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | Have modified BMC thresholds to fit server profile. |  | medium | 2011-10-22 00:08:18 | 2011-10-22 00:08:18 | 2011-10-24 08:15:08 | 2011-10-24 08:15:11 | 7
5 | INC000002593700 | resolved | GLBL-EERP Infrastructure Support | [NAME] | Memory:Memory Free went into warning. | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | On-Site Support | medium | 2011-10-22 21:21:25 | 2011-10-22 21:21:25 | 2011-10-24 07:59:57 | 2011-10-24 08:00:01 | 6
6 | INC000002595825 | resolved | GLBL-EERP Infrastructure Support | [NAME] | Memory:Memory Free went into warning. | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | On-Site Support | medium | 2011-10-24 01:34:03 | 2011-10-24 01:34:03 | 2011-10-24 08:19:41 | 2011-10-24 08:19:45 | 5
7 | INC000002595752 | resolved | GLBL-EERP Infrastructure Support | [NAME] | Memory:Memory Free went into warning. | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | On-Site Support | medium | 2011-10-23 21:02:39 | 2011-10-23 21:02:39 | 2011-10-24 08:12:32 | 2011-10-24 08:12:36 | 5
8 | INC000002587516 | resolved | GLBL-EERP Infrastructure Support | [NAME] | ukapx123 - Memory Alarm | user service restoration | Report | Incident | Hardware |  |  |  |  | This is happens when there are batch processes running on the system  once these process complete  system comes out of this state. vmstat shows no paging is taking place even when low memory alarm appeared. this does not have any system impact.  Please monitor this when it happens again  this does not have any impact on the system performance. | Self-Service | low | 2011-10-20 21:35:02 | 2011-10-20 21:35:02 | 2011-10-21 20:28:09 | 2011-10-21 20:28:13 | 8
9 | INC000002593088 | resolved | GLBL-EERP Infrastructure Support | [NAME] | Memory:Memory Free went into warning. | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | On-Site Support | medium | 2011-10-22 04:50:16 | 2011-10-22 04:50:16 | 2011-10-24 08:26:26 | 2011-10-24 08:26:29 | 6
10 | INC000002597644 | closed | GLBL-EERP Infrastructure Support | [NAME] | UKBLVERIBLC2 locked up waiting for system event manager | user service restoration | Fix/Repair | Performance | Server |  |  |  |  | reboot server. logon logoff with success | Remote Control | medium | 2011-10-24 12:36:39 | 2011-10-24 12:36:39 | 2011-10-24 14:33:51 | 2011-10-24 14:45:18 | 4
11 | INC000002593397 | resolved | GLBL-EERP Infrastructure Support | [NAME] | /var:File System Percent Utilized went into warning. | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | Increased filesystem by 512Mb due to insifficient storage beign available for this filesystem. | On-Site Support | medium | 2011-10-22 14:31:39 | 2011-10-22 14:31:39 | 2011-10-24 07:48:52 | 2011-10-24 07:50:26 | 6
12 | INC000002613999 | resolved | GLBL-EERP Infrastructure Support | [NAME] | /dev/vx/dsk/expEUDdg01/saptechvol01  --- /saptech  -- 92% full | user service restoration | Report | Incident | Software | Software | Operating System | Unix | AIX 6.1 | Large files removed from [NAME] on all three nodes | 3rd Party Resolver - No Script | medium | 2011-10-27 17:42:39 | 2011-10-27 17:42:39 | 2011-10-27 18:12:28 | 2011-10-27 18:12:32 | 1
13 | INC000002590552 | resolved | GLBL-EERP Infrastructure Support | [NAME] | CPU high ukapx130 | user service restoration | Fix/Repair | Software | Application | Software | Operating System | Unix | AIX 6.1 | [NAME] and although oracle is using high memory there is no paging to disk. Monitored memory and all is ok  although a warning appeared this is not a issue as the process will release once the transaction has been completed. | On-Site Support | medium | 2011-10-21 11:06:55 | 2011-10-21 11:06:55 | 2011-10-24 07:02:13 | 2011-10-24 07:02:16 | 7
14 | INC000002595782 | resolved | GLBL-EERP Infrastructure Support | [NAME] | Memory:Memory Free went into warning. | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | On-Site Support | medium | 2011-10-23 22:09:11 | 2011-10-23 22:09:11 | 2011-10-24 08:14:58 | 2011-10-24 08:15:01 | 5
15 | INC000002595747 | resolved | GLBL-EERP Infrastructure Support | [NAME] | Memory:Memory Free went into warning. | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | On-Site Support | medium | 2011-10-23 20:21:02 | 2011-10-23 20:21:02 | 2011-10-24 08:09:51 | 2011-10-24 08:09:54 | 5
16 | INC000002593067 | resolved | GLBL-EERP Infrastructure Support | [NAME] | Memory:Memory Free went into alarm. changed to warning | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | On-Site Support | medium | 2011-10-22 03:03:35 | 2011-10-22 03:03:35 | 2011-10-24 07:48:23 | 2011-10-24 07:48:26 | 7
17 | INC000002587687 | resolved | GLBL-EERP Infrastructure Support | [NAME] | Memory Alarm on ukblx344 | infrastructure event |  |  |  |  |  |  |  | This happens during the hours of batch processing. System monitoring shows there was not pagin activities taking place and the system performance is not effected.  Automatically recovers after these processes complete. | On-Site Support | low | 2011-10-20 22:51:59 |  | 2011-10-21 20:34:31 | 2011-10-21 20:34:34 | 8
18 | INC000002587736 | resolved | GLBL-EERP Infrastructure Support | [NAME] | Memory:Memory Free went into warning. | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | [NAME] and although oracle is using high memory there is no paging to disk. Monitored memory and all is ok  although a warning appeared this is not a issue as the process will release once the transaction has been completed. | On-Site Support | low | 2011-10-20 23:59:28 | 2011-10-20 23:59:28 | 2011-10-21 07:38:23 | 2011-10-21 07:38:26 | 8
19 | INC000002593697 | resolved | GLBL-EERP Infrastructure Support | [NAME] | Memory:Memory Free went into warning. | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | On-Site Support | medium | 2011-10-22 20:53:22 | 2011-10-22 20:53:22 | 2011-10-24 07:53:07 | 2011-10-24 07:53:11 | 6
20 | INC000002612882 | resolved | GLBL-EERP Infrastructure Support | [NAME] | Mount point (/usr/sap/put)is missing on server ukblx344.ukhx.astrazeneca.net | user service restoration | Report | Incident | Software | Software | Business Application | 11 ISMO Platinum SLC | SAP | Remaped the missing mount points | Access Admin - No Auth | critical | 2011-10-27 13:27:18 | 2011-10-27 13:27:18 | 2011-10-27 20:51:42 | 2011-10-27 21:41:52 | 1
21 | INC000002593082 | resolved | GLBL-EERP Infrastructure Support | [NAME] | Memory:Memory Free went into alarm. | user service restoration | Problem | Technical Failure | Middleware (Terminal Servers) | Software | Database (RDBMS) Hosting | Relational Databases |  | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | On-Site Support | medium | 2011-10-22 04:11:35 | 2011-10-22 04:11:35 | 2011-10-24 08:24:04 | 2011-10-24 08:24:07 | 6
22 | INC000002593699 | resolved | GLBL-EERP Infrastructure Support | [NAME] | Memory:Memory Free went into warning. | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | On-Site Support | medium | 2011-10-22 21:17:25 | 2011-10-22 21:17:25 | 2011-10-24 07:57:34 | 2011-10-24 07:57:38 | 6
23 | INC000002594450 | resolved | GLBL-EERP Infrastructure Support | [NAME] | Memory:Memory Free went into warning. | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | On-Site Support | medium | 2011-10-23 11:55:24 | 2011-10-23 11:55:24 | 2011-10-24 08:06:48 | 2011-10-24 08:06:52 | 5
24 | INC000002595823 | resolved | GLBL-EERP Infrastructure Support | [NAME] | Memory:Memory Free went into warning. | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | On-Site Support | medium | 2011-10-24 01:24:44 | 2011-10-24 01:24:44 | 2011-10-24 08:17:06 | 2011-10-24 08:17:10 | 5
25 | INC000002582957 | resolved | GLBL-EERP Infrastructure Support | [NAME] | V7000 Cluster - ukblsc31 - 2076 Error Notification | infrastructure event |  |  |  |  |  |  |  | Incident reported durng cut-over weekend.  DMP procedures followed and event marked as fixed. | On-Site Support | low | 2011-10-19 20:06:47 | 2011-10-19 20:06:47 | 2011-10-24 07:55:21 | 2011-10-24 07:55:23 | 9
26 | INC000002587729 | resolved | GLBL-EERP Infrastructure Support | [NAME] | Memory:Memory Free went into warning. | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | BI / Reporting / Monitoring | Business Intelligence - General reporting & analysis |  | I have checked the LPAR and memory utilistaion is fine  it looks like this memory issue may have been down to high volume  capacity plannnig reports may need to be presented. But this time memory is fine. | On-Site Support | low | 2011-10-20 23:41:11 | 2011-10-20 23:41:11 | 2011-10-21 07:26:34 | 2011-10-21 07:26:37 | 8
27 | INC000002605595 | resolved | GLBL-EERP Infrastructure Support | [NAME] | ukapx123.ukap.astrazeneca.net  AIX - LPAR  Memory:Memory Free went into warning. | user service restoration | Fix/Repair | Performance | Server | Software | Operating System | Other |  | This is an un-necssary memory issue and we are currently investigating a better utilisation parameter such as paging  therefore we can ignore this alert. | On-Site Support | medium | 2011-10-26 05:35:11 | 2011-10-26 05:35:11 | 2011-10-26 07:02:34 | 2011-10-26 07:02:37 | 2
28 | INC000002592413 | resolved | GLBL-EERP Infrastructure Support | [NAME] | [NAME] alarm | infrastructure event |  |  |  | Software | Business Application | 11 ISMO Platinum SLC | SAP | Memory alarm - Checked System  no real memory issues exists  checked paging space usage was none. no system impact  closing tkcket | Access Admin - No Auth | low | 2011-10-21 19:14:40 | 2011-10-21 19:14:40 | 2011-10-25 20:01:41 | 2011-10-25 20:02:18 | 7
29 | INC000002594451 | resolved | GLBL-EERP Infrastructure Support | [NAME] | ukblx342-errpt  monerrpt:File Exists went into alarm. | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | Part of Change Process - planned work. | On-Site Support | medium | 2011-10-23 12:08:08 | 2011-10-23 12:08:08 | 2011-10-24 07:40:16 | 2011-10-24 07:40:20 | 5
30 | INC000002594080 | resolved | GLBL-EERP Infrastructure Support | [NAME] | Memory:Memory Free went into alarm. | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | On-Site Support | medium | 2011-10-23 04:06:34 | 2011-10-23 04:06:34 | 2011-10-24 08:04:35 | 2011-10-24 08:04:38 | 5
31 | INC000002595748 | resolved | GLBL-EERP Infrastructure Support | [NAME] | Memory:Memory Free went into warning. | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | Have looked at memory trend and adjected BMC thresholds to fit with server profile. | On-Site Support | medium | 2011-10-23 20:36:30 | 2011-10-23 20:36:30 | 2011-10-24 08:11:44 | 2011-10-24 08:11:48 | 5
32 | INC000002595757 | resolved | GLBL-EERP Infrastructure Support | [NAME] | Memory:Memory Free went into warning. | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | On-Site Support | medium | 2011-10-23 21:07:18 | 2011-10-23 21:07:18 | 2011-10-24 08:29:17 | 2011-10-24 08:29:21 | 5
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