Spreadsheet: 197129d1354217797-emailing-an-attached-spreadsheet-car-log-12
Sheet: CAR Log 12

2012-11-29 00:00:00 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Raised by name | Open by name |  |  |  | Count Cat | Open Count Cat
RAISED |  | COST |  |  |  |  |  |  |  | AGE CLOSED |  | AGE STILL OPEN |  |  |  |  |  |  |  |  |  | Product Defect | Def | 53 | 1
Jan | 14 | 30 | Current Open | 3 |  |  |  |  |  | <7 days | 110 | <7 days | 0 | 0 |  |  |  | AC | 19 | 0 |  | Shipping Damage | Shp | 25 | 0
Feb | 4 | 105 |  |  |  |  |  |  |  | 7-28 days | 27 | 7-28 days | 0 | 0 |  |  |  | AWP | 30 | 3 |  | Pack Error | [NAME] | 37 | 2
Mar | 8 | 255.12 |  |  |  |  |  |  |  | 29-56 days | 2 | 29-56 days | 0 | 0 |  |  |  | MB | 55 | 0 |  | Customer Error | Cust | 20 | 0
Apr | 5 | 163.1 |  |  |  |  |  |  |  | 57+ | 1 | 57+ | 3 | 0.02068965517241379 |  |  |  | PW | 12 | 0 |  | Document Error | Doc | 1 | 0
May | 17 | 886 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | TT | 27 | 0 |  | Other | Other | 8 | 0
Jun | 21 | 310.5
Jul | 15 | 237.5
Aug | 13 | 235
Sep | 17 | 612
Oct | 19 | 1269
Nov | 12 | 193.5
Dec | 0 | 0
Total ytd | 145 | 4296.72 |  |  |  |  |  |  |  |  | 140 |  |  | 0.02068965517241379 |  |  |  |  |  | 3
CAR No | Company | Raised By | Date Raised | Date Closed | Is CAR closed | Month Opened Stg 1 | Month Opened Stg 2 | LT of close CLOSED | LT STILL OPEN | Invoice number | Product Charges | Total Product Charges | Cost of CAR | Is this a customer Or Cleaver Scientific error? |  | No. of parts | Parts to be returned to Cleaver Scientific | Parts returned yes/no | Reason | Reason - Code | Corrective Action
 |  |  |  |  |  |  |  |  |  |  |  |  |  | Cleaver Scientific | Customer
943 | Alphalabs | mb | 2012-01-04 00:00:00 | 2012-03-08 00:00:00 | Yes | 1 | 1 | 64 |  | 16442 | 0 | 0 | 0 | Cleaver Scientific |  | 2 | Yes | Yes | 2x CS-300V: 1 out of warranty with a worn out 'up' button and another in warranty with 'intermittent connection' | Def
944 | Eppendorf | mb | 2012-01-04 00:00:00 | 2012-01-16 00:00:00 | Yes | 1 | 1 | 12 |  | 15997 | 0 | 0 | 0 | Cleaver Scientific |  | 1 | Yes | Yes | Defective nutator; one sent foc as a replacement | Def
945 | APG Bio | AWP | 2012-01-06 00:00:00 | 2012-02-08 00:00:00 | Yes | 1 | 1 | 33 |  | 16158 | 0 | 0 | 0 | Cleaver Scientific |  | 1 | No |  | CS-300V damaged during shipment | Shp
946 | BIA d.o.o. | AWP | 2012-01-06 00:00:00 | 2012-01-10 00:00:00 | Yes | 1 | 1 | 4 |  | 15953 | 0 | 0 | 0 | Cleaver Scientific |  | 3 | No |  | Two MS10LID one MS15LID | [NAME]
947 | Gibthai | AWP | 2012-01-06 00:00:00 | 2012-01-17 00:00:00 | Yes | 1 | 1 | 11 |  | 16004 | 0 | 0 | 0 | Cleaver Scientific |  | 3 | No |  | invoice [NAME], there are the problem items as below; - SD10 s/n 11214029 : it's broken. - MS15.35.1; it's broken. - CSLGEL2.514250 : 10 pcs are the yellowlish liquid, but the rest is so clear. | Def
948 | AEC AMERSHAM | AC | 2012-01-10 00:00:00 | 2012-01-10 00:00:00 | Yes | 1 | 1 | 0 |  | 16408 | 0 | 0 | 0 | Cleaver Scientific |  | 1 | No |  | CS-300V BEZEL DAMAGED IN SHIPPING | Shp
949 | MEDIQ SUOMI | AC | 2012-01-12 00:00:00 | 2012-01-13 00:00:00 | Yes | 1 | 1 | 1 |  |  |  | 0 | 0 | Cleaver Scientific |  | 1 | No |  | 1 off ms20-20mc-1 teeth damaged (sent two) | Shp
950 | BIOSTEP | AWP | 2012-01-16 00:00:00 |  | No | 1 | 1 |  | 318 |  |  | 0 | 0 | Cleaver Scientific |  | 1 | Yes |  | CSL-GM1000 | [NAME]
951 | Major | PW | 2012-01-18 00:00:00 | 2012-01-26 00:00:00 | Yes | 1 | 1 | 8 |  | 16077 | 2.5 | 2.5 | 2.5 | Cleaver Scientific |  | 1 | No |  | broken ebm10lid | Shp
952 | ABO | pw | 2012-01-19 00:00:00 | 2012-01-23 00:00:00 | Yes | 1 | 1 | 4 |  | 16055 | 10 | 10 | 10 | Cleaver Scientific |  | 1 | No |  | [NAME] broken in transit | Shp
953 | Imperial College London | TT | 2012-01-23 00:00:00 | 2012-01-23 00:00:00 | Yes | 1 | 1 | 0 |  | 16067 | 10 | 10 | 10 | Cleaver Scientific |  | 1 | Yes |  | [NAME] VS20DCAST | Shp
954 | [NAME] | AWP | 2012-01-27 00:00:00 |  | No | 1 | 1 |  | 307 |  |  | 0 | 0 | Cleaver Scientific |  | 3 |  |  | Our customer has advised that the following items were not received with CSL-6CAST   2 x MC-BPBF12 (bottom plate bottom filling) 1 x MC-BPTF12 (bottom plate top filling) 1 x FP12 (front plate) mistake instruction manual nothing sent | [NAME]
955 | [NAME] | AWP | 2012-01-31 00:00:00 | 2012-02-08 00:00:00 | Yes | 1 | 1 | 8 |  | 16178 | 2.5 | 2.5 | 2.5 | Cleaver Scientific |  | 1 |  |  | MS7-UV7 | Shp
956 | Winpact | AWP | 2012-01-31 00:00:00 | 2012-02-08 00:00:00 | Yes | 1 | 1 | 8 |  | 16159 | 5 | 5 | 5 | Cleaver Scientific |  | 1 |  |  | VS10ICB, horizontal tank foot, EBM10LID | Def
 | Completion Efficiency |  | 0.5714285714285714 | January |  |  |  |  |  |  | 30 | 30 | 30 |  |  | 21
957 | [NAME] | AWP | 2012-02-01 00:00:00 | 2012-02-02 00:00:00 | Yes | 2 | 2 | 1 |  | 16153 | 0 | 0 | 0 | Cleaver Scientific |  | 1 |  |  | CSL-3DSHAKER doesn’t work at 55 degrees C | Def
958 | Future | TT | 2012-02-14 00:00:00 | 2012-02-15 00:00:00 | Yes | 2 | 2 | 1 |  | 16392 | 75 | 75 | 75 | Cleaver Scientific |  | 1 |  |  | CVS10DIRM, VS10DCAST, VS10CASTM | Def
959 | Bio-Rev | TT | 2012-02-24 00:00:00 | 2012-02-27 00:00:00 | Yes | 2 | 2 | 3 |  | 16173 | 5 | 15 | 15 | Cleaver Scientific |  | 3 |  |  | 3 MSSCREEN24 Lids | Def
960 | [NAME] | TT | 2012-02-24 00:00:00 | 2012-02-27 00:00:00 | Yes | 2 | 2 | 3 |  | 16195 | 5 | 15 | 15 | Cleaver Scientific |  | 3 |  |  | 1 MS26-UV32, 1 MS26-UV24, 1 MS26-PE | Def
 | Completion Efficiency |  | 1 | February |  |  |  |  |  |  | 85 | 105 | 105 |  |  | 8
961 | BIOSTEP | TT | 2012-03-05 00:00:00 | 2012-03-13 00:00:00 | Yes | 3 | 3 | 8 |  | 16477 | 80 | 80 | 80 | Cleaver Scientific |  | 1 |  |  | 16308_CSR-S4TG - Base | Def
962 | [NAME] (KISKER) | AC | 2012-03-09 00:00:00 | 2012-03-12 00:00:00 | Yes | 3 | 3 | 3 |  | 16468 | 5 | 5 | 5 | Cleaver Scientific |  | 1 | NO | N/A | MS7-UV7 SENT INSTEAD OF MS7-UV10 | [NAME]
963 | Specialisation Company | TT | 2012-03-12 00:00:00 | 2012-03-12 00:00:00 | Yes | 3 | 3 | 0 |  | 16483 | 5 | 5 | 5 | Cleaver Scientific |  | 1 | NO | N/A | VS10PGS2 | Shp
964 | Yarden | TT | 2012-03-14 00:00:00 | 2012-03-14 00:00:00 | Yes | 3 | 3 | 0 |  | 16524 | 2.77 | 16.62 | 16.62 | Cleaver Scientific |  | 6 | NO | N/A | 6 x MS26-28MC-1 | Shp
965 | Koncept media | TT | 2012-03-14 00:00:00 | 2012-03-15 00:00:00 | Yes | 3 | 3 | 1 |  | 16545 | 10 | 10 | 10 | Cleaver Scientific |  | 1 | NO | N/A | MS15-UVST25, MS10-UV7 | Def
966 | Abo | TT | 2012-03-19 00:00:00 | 2012-03-19 00:00:00 | Yes | 3 | 3 | 0 |  | n/a | 0 | 0 | 0 | Cleaver Scientific |  | 1 | NO | N/A | CSL-CAB | Def
967 | DKSH Singapore | TT | 2012-03-23 00:00:00 | 2012-03-26 00:00:00 | Yes | 3 | 3 | 3 |  | 16595 | 0 | 0 | 0 | Cleaver Scientific |  | 1 | NO | N/A | Adams Equipment | Other
968 | Yarden | MB | 2012-03-22 00:00:00 | 2012-03-30 00:00:00 | Yes | 3 | 3 | 8 |  | 16671 | 2.77 | 138.5 | 138.5 | Cleaver Scientific |  | 50 | NO | N/A | 50 x MS26-28MC-1.5 | Def
 | Completion Efficiency |  | 1 | March |  |  |  |  |  |  | 105.54 | 255.12 | 255.12 |  |  | 62
969 | TABC Vietnam | MB | 2012-04-02 00:00:00 | 2012-04-02 00:00:00 | Yes | 4 | 4 | 0 |  | 16388 | 15 | 15 | 15 | Cleaver Scientific |  | 1 | NO | N/A | Did not supply with original order | [NAME]
970 | Eppendorf | TT | 2012-04-10 00:00:00 | 2012-04-11 00:00:00 | Yes | 4 | 4 | 1 |  | 16775 | 2.77 | 16.62 | 16.62 | Cleaver Scientific |  | 6 | NO | N/A | MS26-28MC-1, Wrong combs sent | [NAME]
971 | Future Bioscience | TT | 2012-04-18 00:00:00 | 2012-04-18 00:00:00 | Yes | 4 | 4 | 0 |  | 16788 | 2.77 | 66.48 | 66.48 | Cleaver Scientific |  | 24 | NO | N/A | Wrong combs were sent out | [NAME]
972 | Danyel Biotech Ltd. | MB | 2012-04-24 00:00:00 | 2012-04-26 00:00:00 | Yes | 4 | 4 | 2 |  | 16814 | 5 | 5 | 5 | Cleaver Scientific |  | 1 | NO | N/A | [NAME] VS10WNG plates | Shp
973 | [NAME] | TT | 2012-04-26 00:00:00 | 2012-04-27 00:00:00 | Yes | 4 | 4 | 1 |  | 16828 | 5 | 60 | 60 | Cleaver Scientific |  | 12 | No | N/A | Wrong combs were sent out | [NAME]
 | Completion Efficiency |  | 1 | April |  |  |  |  |  |  | 30.54 | 163.1 | 163.1 |  |  | 44
974 | Geneflow | TT | 2012-05-01 00:00:00 | 2012-05-02 00:00:00 | Yes | 5 | 5 | 1 |  | 16873 | 0 | 0 | 0 | Cleaver Scientific |  | 1 | No | N/A | CVS10DSYS | [NAME]
975 | SLS | AWP | 2012-05-02 00:00:00 | 2012-05-08 00:00:00 | Yes | 5 | 5 | 6 |  | 16913 | 5 | 5 | 5 | Cleaver Scientific |  | 1 | yes |  | negative electrode plate for a BCEBM10. we sent pos and [NAME] and should have sent 2x neg
976 | Danyel Biotech Ltd. | MB | 2012-05-02 00:00:00 | 2012-05-04 00:00:00 | Yes | 5 | 5 | 2 |  | 16906 | 0 | 0 | 0 | Cleaver Scientific |  | 1 | NO | N/A | did not  supply CSL-NHYB-SEESAW | Other
977 | Biostep | MB | 2012-05-03 00:00:00 | 2012-05-16 00:00:00 | Yes | 5 | 5 | 13 |  | 16975 | 386 | 386 | 386 | Cleaver Scientific |  | 1 | yes |  | replacement CSL-B10G | Shp
978A | Saomai Equipment Co., Ltd | AWP | 2012-05-18 00:00:00 |  | No | 5 | 5 |  | 195 |  |  |  | 0 | Cleaver Scientific |  | 1 |  |  | MS15-20-0.75 | Def
978 | SCFilara | TT | 2012-05-09 00:00:00 | 2012-05-09 00:00:00 | Yes | 5 | 5 | 0 |  |  |  | 0 | 0 | Cleaver Scientific |  | 1 | No | N/A | CSL-RVBSBVLID | Other
979 | Future Bioscience | TT | 2012-05-09 00:00:00 | 2012-05-10 00:00:00 | Yes | 5 | 5 | 1 |  | 16951 | 134 | 268 | 268 | Cleaver Scientific |  | 2 | No | N/A | CSL-F212312 | Other
980 | Major Science | TT | 2012-05-08 00:00:00 | 2012-05-10 00:00:00 | Yes | 5 | 5 | 2 |  | 16970 | 20 | 20 | 20 | Cleaver Scientific |  | 1 | No | N/A | [NAME] | Shp
981 | [NAME] | AC | 2012-05-10 00:00:00 | 2012-05-16 00:00:00 | Yes | 5 | 5 | 6 |  | 16979 | 90 | 90 | 90 | Cleaver Scientific |  | 1 | yes |  | VS10WDIRM LEAKING BUFFER. COMBS TO TIGHT WHEN SCREWS OVERTIGHTENED. | Def | HAD TO SEND A SECOND BCVS10WDIRM AS THE FIRST WAS NOT WORKING - INCLUDED VS10WPGS1.5 ALSO.
982 | [NAME] | AC | 2012-05-14 00:00:00 | 2012-05-17 00:00:00 | Yes | 5 | 5 | 3 |  | n/a | 0 | 0 | 0 |  | Customer | 2 | YES | yes | CUSTOMER ORDERED WRONG ITEMS | Cust | CREDIT -20% RESTOCKING CHARGE
983 | Biostep | MB | 2012-05-14 00:00:00 | 2012-05-14 00:00:00 | Yes | 5 | 5 | 0 |  |  |  | 0 | 0 | Cleaver Scientific |  | 1 | NO | N/A | Customer supplied with ms10-pe and ms10-ne for old style MSMIDIST from 2009 | Def | Send out hand fabricated midi96 electrodes
984 | Gibthai | TT | 2012-05-14 00:00:00 | 2012-05-14 00:00:00 | Yes | 5 | 5 | 0 |  | 17282 | 5 | 5 | 5 | Cleaver Scientific |  | 1 | NO | N/A | Broken SD10LID | Shp
985 | LLG | MB | 2012-05-15 00:00:00 | 2012-05-15 00:00:00 | Yes | 5 | 5 | 0 |  | 17033 |  | 0 | 0 | Cleaver Scientific |  | 1 | NO | N/A | 1x CSLAG1000 missed in shipment delivery note 16854 | [NAME] | Send out replacement
986 | Major Science | PW | 2012-05-16 00:00:00 | 2012-05-16 00:00:00 | Yes | 5 | 5 | 0 |  | 16974 | 12 | 12 | 12 | Cleaver Scientific |  | 1 | NO | N/A | customer complaing that the platinum wire was broken on one of there EBM20 electrodes | Shp | Replacement electrode sent
987 | [NAME] (FISHER BIOTEC) | AC | 2012-05-15 00:00:00 | 2012-05-29 00:00:00 | Yes | 5 | 5 | 14 |  | 17096 | 50 | 50 | 50 | Cleaver Scientific |  | 1 | NO |  | VS10WDIRM LEAKING BUFFER. COMBS TO TIGHT WHEN SCREWS OVERTIGHTENED. | Def | SEND NEW ORANGE DIRM WITH SPACERS BACK ON SIDES OG GLASS - TESTED OK WITH COMBS AND ALSO DOES NOT LEAK
988 | Buch and [NAME] via LLG | MB | 2012-05-29 00:00:00 | 2012-06-07 00:00:00 | Yes | 5 | 5 | 9 |  |  |  | 0 | 0 |  | Customer | 4 | YES |  | Ordered CSLSDCAB in error for other manufacturer's system; accept return of cables for credit as they have purchased a CVS10CBS | Cust | Send credit note to LLG to reimbuse [NAME] and [NAME]
989 | Abo Graznya | PW | 2012-05-31 00:00:00 | 2012-05-31 00:00:00 | Yes | 5 | 5 | 0 |  | 17131 | 50 | 50 | 50 | Cleaver Scientific |  | 1 |  | N/A | Customer complaining that the supply of CSL-RNC45 failed. | Def | Replacement from new supplier to be sent.
 | Completion Efficiency |  | 0.8823529411764706 | May |  |  |  |  |  |  | 112 | 886 | 886 |  |  | 22
990 | Consort | AC | 2012-06-01 00:00:00 | 2012-06-01 00:00:00 | Yes | 6 | 6 | 0 |  | 17144 | 1 | 1 | 1 | Cleaver Scientific |  | 1 | NO | N/A | LEG OF CSL-GLT BROKEN - NEEDS A REPLACEMENT SENDING WITH NEXT ORDER | Shp | SEND NEW LEG WITH NEXT ORDER.
991 | [NAME] (GRUPO TAPER) | AC | 2012-06-01 00:00:00 | 2012-06-02 00:00:00 | Yes | 6 | 6 | 1 |  | n/a | 0 | 0 | 0 | Cleaver Scientific |  | 1 | YES |  | VS20CBS - NOT WORKING CORRECTLY | Def | CUSTOMER WILLING TO PAY SHIPPING TO GET IT BACK TO US FOR TESTING
992 | [NAME] | TT | 2012-06-07 00:00:00 | 2012-06-08 00:00:00 | Yes | 6 | 6 | 1 |  | 17165 | 10 | 10 | 10 | Cleaver Scientific |  | 1 | No | N/A | EBM10-POS - Broken Platinum Wire | Def | Replacement Unit Sent
993 | Inoma Baltic | PW | 2012-06-07 00:00:00 | 2012-06-08 00:00:00 | Yes | 6 | 6 | 1 |  | 17159 | 25 | 25 | 25 | Cleaver Scientific |  | 1 | yes |  | customer complaining of a broken VS10WBI | Def | replacement to be sent and damaged unit to be returned.
994 | APGBio | TT | 2012-06-08 00:00:00 | 2012-06-12 00:00:00 | Yes | 6 | 6 | 4 |  | 17187 | 0 | 0 | 0 | Cleaver Scientific |  | 2 | Yes |  | RrunVIEW base station was sent without the front panel | [NAME] | replacement to be sent and damaged unit to be returned.
995 | Danyel Biotech Ltd. | TT | 2012-06-12 00:00:00 | 2012-06-22 00:00:00 | Yes | 6 | 6 | 10 |  | 17308 | 5 | 10 | 10 | Cleaver Scientific |  | 2 | NO | N/A | Damaged UV trays | Def | replacement to be sent.
996 | Major Science | AC | 2012-06-12 00:00:00 | 2012-06-12 00:00:00 | Yes | 6 | 6 | 0 |  | 17195 | 5 | 5 | 5 | Cleaver Scientific |  | 1 | NO | N/A | MS7-UVDAMS IN MSMIDI UNIT! | Other | SEND MS10-UVDAMS
997 | Fisher Sweden | MB | 2012-06-14 00:00:00 | 2012-06-15 00:00:00 | Yes | 6 | 6 | 1 |  | n/a | 0 | 0 | 0 | Cleaver Scientific |  | 1 | YES |  | FCVS10PRE - Customer claims that the electrodes remain intact although the unit does not  work after 15-20 runs | Def | Customer claims that the electrodes remain intact although the unit does not  work after 15-20 runs; take unit back for inspection and possible repair if the electrode wire is broken beneath the gold plugs
998 | [NAME]) | AC | 2012-06-18 00:00:00 | 2012-06-20 00:00:00 | Yes | 6 | 6 | 2 |  | 17261 | 60 | 60 | 60 | Cleaver Scientific |  | 1 | YES |  | OLVS10WDIRM - COMB NOT FITTING IN GLASS. TOO TIGHT. | Def | SEND REPLACEMENT DIRM & ALSO NEW GLASS & COMBS
999 | [NAME] (OMNILAB) | AC | 2012-06-18 00:00:00 | 2012-06-20 00:00:00 | Yes | 6 | 6 | 2 |  | 17254 | 3 | 3 | 3 | Cleaver Scientific |  | 1 | NO | N/A | MS15-UV15 CRAZED | Def | SEND NEW MS15-UV15 - FOC
1000 | Biostep | MB | 2012-06-19 00:00:00 | 2012-06-25 00:00:00 | Yes | 6 | 6 | 6 |  | 17331 | 12 | 36 | 36 | Cleaver Scientific |  | 3 | no | n/a | 3x BSOLMS7LID cracked in same position from positive electrode spigot; suspect dropped | Shp | replace 3x BS0LM7LID free of charge (minus cables); ship with [NAME]'s next order
1001 | PTNutrilab | TT | 2012-06-20 00:00:00 | 2012-06-20 00:00:00 | Yes | 6 | 6 | 0 |  | 17290 | 0 | 0 | 0 | Cleaver Scientific |  | 1 | Yes |  | [NAME] has been sent to them | [NAME] | Replacement Oven has been sent out and the Oven to be returned.
1002 | Dagma | TT | 2012-06-21 00:00:00 | 2012-06-21 00:00:00 | Yes | 6 | 6 | 0 |  | 17302 | 10 | 20 | 20 | Cleaver Scientific |  | 2 | No | N/A | They order MSCHOICETRIO and only 15x15 tray was sent with the order. | [NAME] | Both the other trays 15x7 and 15x10 to be sent.
1003 | Labnet | TT | 2012-06-21 00:00:00 | 2012-06-22 00:00:00 | Yes | 6 | 6 | 1 |  | 17317 | 5 | 5 | 5 | Cleaver Scientific |  | 1 | No | N/A | The unit was sent without the Power Cables | [NAME] | A new pair of power cables sent out.
1004 | Major Science | PW | 2012-06-22 00:00:00 | 2012-06-22 00:00:00 | Yes | 6 | 6 | 0 |  | 17311 | 10 | 10 | 10 | Cleaver Scientific |  | 1 | NO | N/A | Customer had MS15-20-1-u missing from one of their units | [NAME] | Replacement combs to be sent via airmail
1005 | [NAME], IT-IS International Ltd | MB | 2012-06-26 00:00:00 | 2012-06-28 00:00:00 | Yes | 6 | 6 | 2 |  | n/a | 0 | 0 | 0 | Cleaver Scientific |  | 3 | YES |  | Return of 3x CSL-MULTIFUGE; incompatible with [NAME] 0.2x8 PCR strips; contrary to our literature and BenchMark Scientific's | Other | Check products and restock for future resale; issue customer full credit
1006 | LLG | MB | 2012-06-26 00:00:00 | 2012-06-29 00:00:00 | Yes | 6 | 6 | 3 |  | 17374 | 10 | 10 | 10 | Cleaver Scientific |  | 1 | NO | n/a | Positive electrode broken in transit | Shp | Send out EBM10-PE
1007 | BURJOUAN | AC | 2012-06-26 00:00:00 | 2012-06-29 00:00:00 | Yes | 6 | 6 | 3 |  | 17352 | 7.5 | 7.5 | 7.5 | Cleaver Scientific |  | 1 | NO | N/A | VS10W SENT WITH WRONG COMBS - SHOULD BE 2 X VS20-24-1.5 & 1 X VS10WPGS1.5 | [NAME] | SEND CORRECT ITEMS
1008 | [NAME] | AWP | 2012-06-27 00:00:00 | 2012-07-10 00:00:00 | Yes | 6 | 6 | 13 |  | 17473 | 0 | 0 | 0 | Cleaver Scientific |  | 1 | Yes | Yes | MP-300V 100518133 fuse keeps blowing. In warranty but out of warranty with Major so they wont do anything free of charge | Other | Get it back here to check it. Checked. Irreparable. Sending CS-300V as replacement
1009 | Alphalabs | MB | 2012-06-27 00:00:00 | 2012-06-28 00:00:00 | Yes | 6 | 6 | 1 |  | n/a | 0 | 0 | 0 | Cleaver Scientific |  | 1 | Yes | yes | CSL-12CAST - no levelling feet unlike catalogue description; leaks and chamber has inconsistent internal dimensions | Def | Return unit for full check and refund
1010 | LLG | MB | 2012-06-28 00:00:00 | 2012-06-29 00:00:00 | Yes | 6 | 6 | 1 |  | 17377 | 18 | 108 | 108 | Cleaver Scientific |  | 6 | Yes |  | standard combs shipped with MSSCREEN32 when 6x MS26-56MC-1 were actually required although customer failed to specify this. | Cust | Despatch 6x MS26-56MC-1 combs with CAR1006 as a gesture of goodwill.
 | Completion Efficiency |  | 0.9523809523809523 | June |  |  |  |  |  |  | 35.5 | 310.5 | 310.5 |  |  | 33
1011 | LEVANTINA | AC | 2012-07-05 00:00:00 | 2012-07-05 00:00:00 | Yes | 7 | 7 | 0 |  | 17430 | 5 | 10 | 10 | Cleaver Scientific | 1 | 2 | NO | N/A | COMB & SPACER SENT VIA DHL BUT CUSTOMER CLAIMS WHEN THE BAG ARRIVED IT WAS EMPTY | [NAME] | [NAME]
1012 | Worldwide | TT | 2012-07-05 00:00:00 | 2012-07-06 00:00:00 | Yes | 7 | 7 | 1 |  | 17439 | 0 | 0 | 0 | Cleaver Scientific | 1 | 1 | NO | N/A | Transilluminator was not sent with the order | [NAME] | A new transilluminator will be sent.
1013 | Polygen | AWP | 2012-07-05 00:00:00 | 2012-07-06 00:00:00 | Yes | 7 | 7 | 1 |  | 17496 | 2.5 | 2.5 | 2.5 | Cleaver Scientific | 1 | 1 | NO | N/A | MS-10-16-1 broken in transit | Shp
1014 | LLG | MB | 2012-07-05 00:00:00 | 2012-07-06 00:00:00 | Yes | 7 | 7 | 1 |  | 17459 | 6 | 18 | 18 | Cleaver Scientific | 1 | 3 | NO | N/A | extra combs not included with 1x mschoicetriosp | [NAME] | send out MS15-35-1LG  Combi comb and loading guide - 35 sample 1mm thick MS15-2-1.5  Preparative Comb - 1.5mm thick - 2 preparative lanes, 1 sample lane MS15-17/30MC-1  [NAME] comb - 17 and 30 sample, multichannel pipette compatible.
1015 | ALBIS | AC | 2012-07-05 00:00:00 | 2012-07-09 00:00:00 | Yes | 7 | 7 | 4 |  | 17457 | 0 | 0 | 0 | Cleaver Scientific | 1 | 1 | NO | N/A | CUSTOMER ORDERED CSL-MDOCUV365$1D BUT WE CONFIRMED AND SIGNED OFF CSL-MDOCUV354$ WITHOUT THE 1 D SOFTWARE | [NAME] | SEND THE CUSTOMER THE 1D SOFTWARE SUPOPLIED WITH THE MICRODOC
1016 | BIOCOM(POLGEN) | AC | 2012-07-09 00:00:00 | 2012-07-09 00:00:00 | Yes | 7 | 7 | 0 |  | n/a | 0 | 0 | 0 |  | Customer | 10 | YES |  | [NAME] ORDERED 10 X MS20-20MC-1 BUT THE CUSTOMER WANTED 10 X MS20-20MC-1.5 | Cust | GET BIOCOM TO PLACE NEW ORDER FOR CORRECT COMBS ABD CREDIT WRONG COMBS WHEN THEY ARE RETURNED.
1017 | [NAME] ([NAME]) | MB | 2012-07-09 00:00:00 | 2012-07-09 00:00:00 | Yes | 7 | 7 | 0 |  | n/a | 0 | 0 | 0 |  | Customer | 3 | yes |  | Made 3x MS10-UV10 Note: 3 equal comb spacers trays for [NAME] ([NAME]); customer claiming they do not fit MSMIDI unit | Cust | Get back trays for evaluation, and then to be remade or skimmed depending on outcome / Trays found to fit correctly on inspection; to be returned with job number 15360.
1018 | [NAME] | MB | 2012-07-09 00:00:00 | 2012-07-10 00:00:00 | Yes | 7 | 7 | 1 |  | 17900 | 0 | 0 | 0 | Cleaver Scientific |  | 1 | yes |  | [NAME]; voltage not  exceeding 2V and no current registered, although the same  gel tank then works when another power supply is used | Def | Get back power supply for evaluation and repair
1019 | [NAME] | MB | 2012-07-16 00:00:00 | 2012-07-16 00:00:00 | Yes | 7 | 7 | 0 |  | 17523 | 3 | 3 | 3 | Cleaver Scientific |  | 1 | no |  | inconsistent thickness between comb teeth | Def | send out comb of correct thickness
1020 | Future Bioscience | TT | 2012-07-17 00:00:00 | 2012-07-18 00:00:00 | Yes | 7 | 7 | 1 |  | 17552 | 25 | 150 | 150 | Cleaver Scientific |  | 6 | No |  | Wrong combs were sent for MSSCEEN32 | [NAME] | Sent out new combs
1021 | ITDC, Egypt | MB | 2012-07-19 00:00:00 | 2012-07-19 00:00:00 | Yes | 7 | 7 | 0 |  | 17554 | 6.5 | 13 | 13 | Cleaver Scientific |  | 2 | n/a |  | MS7-8MC-1 brokenn tooth; CSL-CAB missing | [NAME] | Send out replacements foc.
1022 | LLG ([NAME]) | MB | 2012-07-19 00:00:00 | 2012-07-24 00:00:00 | Yes | 7 | 7 | 5 |  | 17574 | 6 | 6 | 6 |  | Customer | 1 | no |  | MS15-LID no cables, broken | Cust | foc replacement
1023 | Geneflow | MB | 2012-07-30 00:00:00 | 2012-07-31 00:00:00 | Yes | 7 | 7 | 1 |  | 17612 | 35 | 35 | 35 | Cleaver Scientific |  | 1 | yes |  | FMMS10 | Def | foc replacement; get back broken tank
1024 | BIOCOM(OMNILAB) | AC | 2012-07-31 00:00:00 | 2012-07-31 00:00:00 | Yes | 7 | 7 | 0 |  | n/a | 0 | 0 | 0 |  | Customer | 1 | yes |  | Customer ordered BCMSMIDI7 but required BCMSMINI7 | Cust | Sending BCMSMINI7 from a new order and crediting the BCMSMIDI7 when returned.
1025 | CNG Instruments Sdn Bhd | MB | 2012-07-31 00:00:00 | 2012-07-31 00:00:00 | Yes | 7 | 7 | 0 |  | 17624 | 0 | 0 | 0 | Cleaver Scientific |  | 1 | yes -  to be returned by customer directly to Major [NAME] for replacement |  | MFU-01 (S/N 111017001) does  not work when used, as it should be, with silicone tubing.  [NAME] at Major [NAME] has agreed to  replace pump free of charge, as long as we can get the defective pump back from the customer. |  | Arrange for customer to send pump directly to MS and for MS to send out replacement.  [NAME] to supply appropriate paperwork for shipment / customs.
 | Completion Efficiency |  | 1 | July |  |  |  |  |  |  | 89 | 237.5 | 237.5 |  | 0 | 6
1026 | Eppendorf | MB | 2012-08-02 00:00:00 | 2012-08-16 00:00:00 | Yes | 8 | 8 | 14 |  | 17773 | 10 | 20 | 20 | Cleaver Scientific |  | 2 | no | - | comb slots not parellel in MSUB4UV18 trays.  Therefore combs sit in a skewed orientation within the gel tray | Def | Send 2x MSUB4UV18 trays having checked slot alignment beforehand; Eppendorf closed in early August and to decide if the trays are to be shipped directly to the end user
1027 | Gibthai | MB | 2012-08-06 00:00:00 | 2012-08-06 00:00:00 | Yes | 8 | 8 | 0 |  | 17664 | 20 | 0 | 0 | Cleaver Scientific |  |  | no |  | Quantity for product code, CSLGEL2.514250, has been increased to 100/pack from 25/pack since advent of 2012 catalogue; customer ordered 5 packs in belief that they would receive  5x 100 strips; they instead received 5x 25 strip. | [NAME] | Update SAGE so that 4x 25-strip packs are picked with every 1 pack of CSLGEL2.514250 ordered; send out 15x 25-strip packs of CSLGEL2.514250 free of charge to compensate customer.
1028 | Fisher UK | MB | 2012-08-06 00:00:00 | 2012-08-07 00:00:00 | Yes | 8 | 8 | 1 |  | 17675 | 5 | 0 | 0 | Cleaver Scientific |  |  | no |  | Supplied the wrong combs in CSL job number 15363 | [NAME] | Cleaver Scientific to send out replacements
1029 | Major Science | PW | 2012-08-07 00:00:00 | 2012-08-16 00:00:00 | Yes | 8 | 8 | 9 |  | 17772 | 15 | 0 | 0 | Cleaver Scientific |  |  | no |  | Customer received a damaged MSSCREEN tank | Shp | Replacement tank to be sent with a new order.
1030 | [NAME] | AC | 2012-08-13 00:00:00 | 2012-08-13 00:00:00 | Yes | 8 | 8 | 0 |  | n/a | 0 | 0 | 0 |  | Customer |  | Yes |  | [NAME] ordered VS10-10-1 but customer required VS10-1-1 | Cust | New order placed (15545) for correct combs and incorrect items to be credited upon their return.
1031 | Yarden | AWP | 2012-08-16 00:00:00 | 2012-08-17 00:00:00 | Yes | 8 | 8 | 1 |  | n/a | 0 | 0 | 0 | Cleaver Scientific |  | 1 |  |  | CSL-NHYBRIDORB, s/n 120103001  The touché screen is not responding and when it eventually res[ponds it writes the incorrect numbers and characters. We need a replacement part. | Def
1032 | Danyel Biotech Ltd. | AWP | 2012-08-16 00:00:00 | 2012-08-17 00:00:00 | Yes | 8 | 8 | 1 |  | n/a | 0 | 0 | 0 | Cleaver Scientific |  | 1 |  |  | The problem is that the motor of the stirrer faulty and should be replace.  Model – H4000-HSE  S/N [PHONE] The instrument supply to customer on September 2011 and still under warranty. | Def | replacement sent directloy by the supplier.
1033 | APGBio | AWP | 2012-08-16 00:00:00 | 2012-08-20 00:00:00 | Yes | 8 | 8 | 4 |  | 17974 | 0 | 0 | 0 | Cleaver Scientific |  |  |  | no | We received the 2 sets of runVIEW system which we ordered on July 16th.  First, there is no fan within these 2 systems Second, we ordered CSL-RVMSCHOICETRIO, you sent us CSL-RVMSCHOICETRIO15 Third, we ordered combs in 1mm, 2mm and 3mm, and you only sent us 1set of MS15-1/2-1, 1 set of MS15-4/16MC-1, and 2 sets of MS15-20/28MC-1 | Def
1034 | Danyel Biotech Ltd. | AWP | 2012-08-16 00:00:00 | 2012-08-17 00:00:00 | Yes | 8 | 8 | 1 |  | n/a | 0 | 0 | 0 | Cleaver Scientific |  | 1 |  |  | The  sn: 11-200881 Cat  number : 1641 1103 1 Dear Walter  We receive the on/off UV switch but the problem not solved here is description of the engineer that replace  the switch :  the problem with the UV lamp:   the UV lamps are not always turning on. even after i replace the tern on/off button when i open the cover of the UV lamp i saw a spark every time i push the tern on button but the lamp didn't actually turned on each time.  This problem appear after installation and the customer very disappointed.  How we can solve this problem ASAP? | Def
1035 | Geneflow | AWP | 2012-08-20 00:00:00 | 2012-08-21 00:00:00 | Yes | 8 | 8 | 1 |  | n/a | 0 | 0 | 0 | Cleaver Scientific |  | 1 |  | Yes | The balance that is faulty is a HCB 123 purchased in November 2011, it was delivered to us on 16 Nov 2011 on your delivery note number 15503.  The customer advised that it has power to the machine but it will not carry out any measurements. | Def | To be returned directly to the supplier for repair
1036 | Fisher UK | MB | 2012-08-28 00:00:00 | 2012-09-04 00:00:00 | Yes | 8 | 8 | 7 |  | 17881 | 10 | 180 | 180 | Cleaver Scientific |  | 18 | yes | yes | 18x MS15-18MC-1 combs ordered by Fisher UK; 18x MS15-16MC-1 comb supplied instead under Fisher  part number (FB79426) that corresponds to MS15-18MC-1 comb | [NAME] | Replace combs free of charge with MS15-18MC-1 as originally requested; check that correct Fisher part number is applied to MS15-18MC-1 combs and correct if necessary
1037 | [NAME] | MB | 2012-08-30 00:00:00 | 2012-08-30 00:00:00 | Yes | 8 | 8 | 0 |  | n/a | 0 | 0 | 0 | Cleaver Scientific |  | 1 | no |  | VS10DCI with broken electrode wire at gold plug - possible shipping damage | Shp | Offer replacement to be shipped with [NAME] outstanding orders once account has been paid and taken off 'HOLD'
1038 | [NAME] | mb | 2012-08-30 00:00:00 | 2012-09-04 00:00:00 | Yes | 8 | 8 | 5 |  | 17875 | 35 | 35 | 35 | Cleaver Scientific |  | 1 | yes |  | FMMS10 tank -  leaking at glue join with side panel | Def | Get unit back from end-user for repair or replacement; agreed to replace FMMS10 on 31st August 2012
 | Completion Efficiency |  | 0.8461538461538461 | August |  |  |  |  |  |  | 95 | 235 | 235 |  | 0 | 22
1039 | Geneflow | mb | 2012-09-04 00:00:00 | 2012-09-04 00:00:00 | Yes | 9 | 9 | 0 |  | n/a | 0 | 0 | 0 | Cleaver Scientific |  | 1 | no |  | vs20ng arrived broken at Geneflow | Shp | Replace VS20ng free of charge and send directly to customer in Nottingham using Geneflow delivery note sent by Mandy
1040 | [NAME] | mb | 2012-09-04 00:00:00 | 2012-09-13 00:00:00 | Yes | 9 | 9 | 9 |  | 17976 | 0 | 0 | 0 |  | Customer | 4 | no |  | MS10-uv10 trays most likely treated with solvent resulting in crazing, although [NAME] roth state otherwise | Cust | Await [NAME] decision on which tray material to use before sending out replacements.
1041 | Geneflow | mb | 2012-09-05 00:00:00 | 2012-09-17 00:00:00 | Yes | 9 | 9 | 12 |  | 17908 | 0 | 0 | 0 |  | Customer | 15 | yes | yes | Customer order 15x MSMINI units as a tender and forget to specify change of combs | Cust | 15x MS7-8MC-1 combs to be returned and replaced with 15x MS7-12MC-1 combs
1042 | Geneflow | MB | 2012-09-10 00:00:00 | 2012-09-13 00:00:00 | Yes | 9 | 9 | 3 |  | 17973 | 50 | 300 | 300 | Cleaver Scientific |  | 6 | yes |  | FMMS10 - sides falling off | Def | Send out 6x FMMS10 replacements; get the defective units back to salvage platinum wire; problem with the curing process which was not long enough
1043 | First Medical International | MB | 2012-09-13 00:00:00 | 2012-09-17 00:00:00 | Yes | 9 | 9 | 4 |  | 17991 | 3 | 42 | 42 | Cleaver Scientific |  | 14 | no |  | customer claims that 14x combs were not supplied with job: 14940 | [NAME] | send out free of charge using customer's forwarder
1044 | Fisher UK | MB | 2012-09-18 00:00:00 | 2012-09-18 00:00:00 | Yes | 9 | 9 | 0 |  | n/a | 0 | 0 | 0 |  | Customer | 8 | yes | yes | 8 x MS15-1-1.5 combs ordered incorrectly | Cust | To be returned for credit less 25% restocking fee
1045 | LLG | MB | 2012-09-18 00:00:00 | 2012-09-20 00:00:00 | Yes | 9 | 9 | 2 |  | 18019 | 10 | 40 | 40 | Cleaver Scientific |  | 4 | no |  | customer claims that mschoicetriosp has been supplied without combs and 1 set of dams | [NAME] | send out following f.o.c. 1x MS15-35-1LG; 1x MS15-2-1.5; 1x MS15-17/30MC-1; 1x MS15-UVDAM
1046 | Biostep | MB | 2012-09-18 00:00:00 | 2012-09-21 00:00:00 | Yes | 9 | 9 | 3 |  | 18025 | 5 | 5 | 5 | Cleaver Scientific |  | 1 | no |  | 1x MS7-UV10 not sent with GH120 | [NAME] | send out replacement with order 15738
1047 | [NAME] (Fisher Biotec) | AC | 2012-09-19 00:00:00 | 2012-09-19 00:00:00 | Yes | 9 | 9 | 0 |  | 18012 | 5 | 5 | 5 | Cleaver Scientific |  | 1 | no |  | 1 x MS10-20MC-2 SHORT | [NAME] | SEND 1 X MS10-20MC-2
1048 | Future Bioscience | PW | 2012-09-20 00:00:00 | 2012-09-20 00:00:00 | Yes | 9 | 9 | 0 |  | 18014 | 0 | 0 | 0 | Cleaver Scientific |  | 1 |  |  | Customer received MD-B0.2 instead of MD-B29 | [NAME] | replacement part to be sent with current order.
1049 | [NAME] | AWP | 2012-09-24 00:00:00 | 2012-10-09 00:00:00 | Yes | 9 | 9 | 15 |  | 18130 | 10 | 30 | 30 | Cleaver Scientific |  | 3 | no |  | "2 comb x 20 sample, 1mm thick " is one part of Horizontal Electrophoresis.  Model: MultiSub Choice, Code: MSCHOICE7   "1 comb x 12 sample, 1mm thick" is one part of Vertical Electrophoresis Model: OmniPAGE mini, Code: CVS10DSYS | Def | send replacements
1050 | [NAME]` | AWP | 2012-09-24 00:00:00 | 2012-10-10 00:00:00 | Yes | 9 | 9 | 16 |  | 18144 | 0 | 0 | 0 | Cleaver Scientific |  | 1 | no |  | VS20-DGGE of s/n120823020 by invoice no. 17839 around Sep 7th, but we don't find ‘GM100 gradient mixer’. | [NAME]
1051 | Geneflow | AWP | 2012-09-24 00:00:00 | 2012-09-25 00:00:00 | Yes | 9 | 9 | 1 |  | 18046 | 0 | 0 | 0 | Cleaver Scientific |  | 1 | no |  | Runview wrong base | [NAME]
1052 | Geneflow | PW | 2012-09-25 00:00:00 | 2012-09-25 00:00:00 | Yes | 9 | 9 | 0 |  | 18045 | 0 | 0 | 0 | Cleaver Scientific |  | 2 | yes |  | Customer complaining of the keypad membrane coming away from the power supply on a NANOPAC-300 | Def | Replacements to be shipped.
1053 | Major Science | PW | 2012-09-27 00:00:00 | 2012-10-22 00:00:00 | Yes | 9 | 9 | 25 |  | 18247 | 3 | 150 | 150 | Cleaver Scientific |  | 50 | no |  | special trays arrived damage tocustomer | Shp | replacements to be sent.
1054 | Mediq  Suomi | MB | 2012-09-27 00:00:00 | 2012-09-28 00:00:00 | Yes | 9 | 9 | 1 |  | 18062 | 20 | 40 | 40 | Cleaver Scientific |  | 2 | no |  | Comb slots in MS26-UV32 improperly machined | Def | Send out replacements foc.
1055 | Sigma | MB | 2012-09-27 00:00:00 | 2012-10-02 00:00:00 | Yes | 9 | 9 | 5 |  | 18080 | 0 | 0 | 0 |  | Customer | 1 | no |  | Customer claims VS10-20-1 comb was not sent with invoice 17594, although job card suggests otherwise | Cust | send out replacement foc as goodwill.
 | Completion Efficiency |  | 0.8125 | September |  |  |  |  |  |  | 106 | 612 | 612 |  | 0 | 115
1056 | Biostep | MB | 2012-10-03 00:00:00 | 2012-10-15 00:00:00 | Yes | 10 | 10 | 12 |  | 18179 | 35 | 35 | 35 | Cleaver Scientific |  | 1 | no |  | Our customer who bought a H1-SET with serial number OL120223004 in March this year has complained the unit. The side panel is removing from the tank. | Def | send out replacement foc
1057 | Consort | MB | 2012-10-04 00:00:00 | 2012-11-09 00:00:00 | Yes | 10 | 10 | 36 |  | 18416 | 35 | 35 | 35 | Cleaver Scientific |  | 1 | no |  | RELCVS10DIRM broken in transit to Consort's customer in Vietnam | Shp | send out replacement foc with Consort's next order
1058 | VWR/Quantum Australia | AWP | 2012-10-08 00:00:00 | 2012-10-09 00:00:00 | Yes | 10 | 10 | 1 |  | 18496 | 15 | 15 | 15 | Cleaver Scientific |  | 1 | no |  | I can confirm that it is only the lid that is cracked on the SD33 unit - would you be able to arrange a replacement to be shipped with our next order please?  I believe we are placing an order with you shortly, so It would be great if this part could be included in our shipment. | Shp | send out replacement foc
1059 | [NAME] | AWP | 2012-10-09 00:00:00 | 2012-10-23 00:00:00 | Yes | 10 | 10 | 14 |  | 18269 | 25 | 25 | 25 | Cleaver Scientific |  | 1 | Yes |  | One of the 24 CSL-CELLAS tanks is leaking | Def | get it back here and repair
1060 | [NAME] | AWP | 2012-10-10 00:00:00 | 2012-10-15 00:00:00 | Yes | 10 | 10 | 5 |  | 18177 | 20 | 160 | 160 |  | Customer | 8 | Yes |  | Needs 8 of MSUB4-12/1-1 because they ordered incorrectly. As a goodwill gesture I said yes | Cust | None needed
1061 | Danyel Biotech Ltd. | MB | 2012-10-15 00:00:00 | 2012-10-15 00:00:00 | Yes | 10 | 10 | 0 |  | 18026 | 10 | 20 | 20 |  | Customer | 2 | no |  | MSIO-UV7  X2 MSIO-UV10 X1 crazed by acetone damage | Cust | send out foc replacements.  Customer to pay for shipping.
1062 | Major Science | AWP | 2012-10-15 00:00:00 | 2012-11-06 00:00:00 | Yes | 10 | 10 | 22 |  | 18395 | 4 | 316 | 316 | Cleaver Scientific |  | 79 |  |  | VS10PGS1 poorly made | Def | send out foc replacements.
1063 | [NAME] | MB | 2012-10-17 00:00:00 | 2012-10-17 00:00:00 | Yes | 10 | 10 | 0 |  | 18232 | 3 | 108 | 108 |  | Customer | 36 | no |  | as good will and warranty for crazing problem with multisub trays | Cust | send foc  trays [NAME] at [NAME]
1064 | Montreal Biotech | AWP | 2012-10-17 00:00:00 | 2012-10-17 00:00:00 | Yes | 10 | 10 | 0 |  | 18312 | 70 | 70 | 70 | Cleaver Scientific |  | 1 | no |  | Ice packs for  2 x VS10WCBS and 4 x CVS10CBS so 6 total... and the MSMidi10 that she complained about... | Def | send replacements but they pay freight
1065 | LLG | AWP | 2012-10-17 00:00:00 | 2012-10-17 00:00:00 | Yes | 10 | 10 | 0 |  | n/a | 0 | 0 | 0 | Cleaver Scientific |  | 1 | no |  | One of our customer now received his shipment for item CVS10DSYS. Now he claims that one glass plate is missing. Would it be possible to send us one glass plate so we can forward it to our customer? | [NAME] | send replacement with their order marked for [NAME]
1066 | Geneflow | AC | 2012-10-17 00:00:00 | 2012-10-19 00:00:00 | Yes | 10 | 10 | 2 |  | 18228 | 30 | 120 | 120 | Cleaver Scientific |  | 4 | yes | yes | MSCHOICE15 ARE LEAKING BUFFER - returning 2 systems at a time as they need to keep some. | Def | Get back systems and check them. They look fine with silcone in PTFE tube etc. Replace electrdoes with new ones and return.
1067 | [NAME] | pw | 2012-10-22 00:00:00 | 2012-10-22 00:00:00 | Yes | 10 | 10 | 0 |  | 18240 | 10 | 10 | 10 | Cleaver Scientific |  | 1 | no |  | Customer did not recieve a VS20BI back when they returned it for repair. | [NAME] | Replacement unit to be sent asap
1068 | Consort | mb | 2012-10-22 00:00:00 | 2012-10-25 00:00:00 | Yes | 10 | 10 | 3 |  | 18288 | 0 | 0 | 0 |  | Customer | 2 | no |  | customer wiped MS10-UV7 and MS10-UV10 with acetone | Cust | send replacements foc with Consort's next order
1069 | LLG | mb | 2012-10-22 00:00:00 | 2012-10-30 00:00:00 | Yes | 10 | 10 | 8 |  | 18328 | 0 | 0 | 0 |  | Customer | 1 | no |  | [NAME] MS20-PE | Cust | send out replacement  foc to [NAME] with LLG's next order.
1070 | Consort | mb | 2012-10-23 00:00:00 | 2012-10-23 00:00:00 | Yes | 10 | 10 | 0 |  | n/a | 0 | 0 | 0 |  | Customer | 3 | yes |  | Customer misadvised and ordered 3x CSLBDG8.5S in error. | Cust | Accept for credit as gesture of good will. Customer informed that restocking would ordinarily reply.
1071 | Labtech France | mb | 2012-10-23 00:00:00 | 2012-11-02 00:00:00 | Yes | 10 | 10 | 10 |  | 18369 | 20 | 20 | 20 | Cleaver Scientific |  | 1 | no |  | Leaking VS10W tank (older version) | Def | Send out foc replacement.
1072 | SLs | PW | 2012-10-25 00:00:00 | 2012-10-25 00:00:00 | Yes | 10 | 10 | 0 |  | 18301 | 10 | 0 | 0 | Cleaver Scientific |  |  |  |  | incorrect cables in bcfmms10 | [NAME]
1073 | Geneflow | mb | 2012-10-29 00:00:00 | 2012-10-30 00:00:00 | Yes | 10 | 10 | 1 |  | 18331 | 55 | 330 | 330 | Cleaver Scientific |  | 6 | yes |  | Reoccurrence of FMMS10 problem first reocrded in CAR1023. | Def | Send out 6x MSMIDIDUO as replacements; customer has lost faith in FMMS10 systems!
1074 | LLG | mb | 2012-10-31 00:00:00 | 2012-11-01 00:00:00 | Yes | 10 | 10 | 1 |  | 18362 | 5 | 5 | 5 | Cleaver Scientific |  | 1 | no |  | [NAME]  plates not sent out with mini vertical | [NAME] | send foc replacement directly to end user
 | Completion Efficiency |  | 0.8333333333333334 | October |  |  |  |  |  |  | 347 | 1269 | 1269 |  | 0 | 150
1075 | LLG | mb | 2012-11-05 00:00:00 | 2012-11-06 00:00:00 | Yes | 11 | 11 | 1 |  | 18397 | 4 | 4 | 4 | Cleaver Scientific |  | 1 | no |  | correction to CAR1074 - wrong part sent | Other | send out 1x VS10NG
1076 | SLS | AWP | 2012-11-05 00:00:00 | 2012-11-05 00:00:00 | Yes | 11 | 11 | 0 |  | n/a | 0 | 0 | 0 |  | Customer | 2 | YES |  | MP300V AND MSCHOICETRIO ORDERED BY CUSTOMER BY MISTAKE | Cust | BEING RETURNED FOR CREDIT - 25% RESTOCKING CHARGE
1077 | Consort | mb | 2012-11-06 00:00:00 | 2012-11-13 00:00:00 | Yes | 11 | 11 | 7 |  | 18432 | 35 | 35 | 35 | Cleaver Scientific |  | 1 | no |  | defective relfmms10 | Def | send out foc to Belgium
1078 | llg | mb | 2012-11-12 00:00:00 | 2012-11-12 00:00:00 | Yes | 11 | 11 | 0 |  | 18438 | 7.5 | 7.5 | 7.5 | Cleaver Scientific |  | 1 | no |  | broken VS20PGS1 | Shp | send out foc
1079 | llg | mb | 2012-11-14 00:00:00 | 2012-11-14 00:00:00 | Yes | 11 | 11 | 0 |  | n/a | 0 | 0 | 0 |  | Customer | 1 | no |  | customer ran MS10TANK under excessive current | Cust | send foc replacement and advise end user
1080 | biozym | mb | 2012-11-15 00:00:00 | 2012-11-19 00:00:00 | Yes | 11 | 11 | 4 |  | 18500 | 145 | 145 | 145 | Cleaver Scientific |  | 1 | yes |  | sd20 - possibly faulty, customer complaining of the same error message power supply with new western stacks. | Def | send foc SD20 and get old one back
1081 | Gibthai | TT | 2012-11-19 00:00:00 | 2012-11-20 00:00:00 | Yes | 11 | 11 | 1 |  | 18510 | 0 | 0 | 0 |  | Customer | 1 | no |  | VS20 tankhad cracks leading to buffer leakage | Def | VS20Tank was sent
1082 | Abo Graznya | AWP | 2012-11-19 00:00:00 | 2012-11-26 00:00:00 | Yes | 11 | 11 | 7 |  | 18572 | 2 | 2 | 2 | Cleaver Scientific |  | 1 | No |  | I have just checked MSCHOICEST25, serial no.: MS121114032- my order 249/1/2012- invoice 18450 and I found the screw fixing the black electrode to a tank is broken. Please see enclosed picture. Please send the screw via post.  [NAME] | Def | send the screw
1083 | Levantina de Laboratorios, SL | mb | 2012-11-20 00:00:00 | 2012-11-22 00:00:00 | Yes | 11 | 11 | 2 |  | 18541 | 0 | 0 | 0 | Cleaver Scientific |  | 1 | TBC |  | Customer claims they received a Comet-10 rather Comet-20 in 18410. | [NAME] | Await image from the customer to confirm the identity of the unit before sending replacement and collecting unit supposedly sent incorrectly.
1084 | Yarden | mb | 2012-11-20 00:00:00 | 2012-11-20 00:00:00 | Yes | 11 | 11 | 0 |  | 18531 | 0 | 0 | 0 | Cleaver Scientific |  | 1 | no |  | unit supplied by MS with out of date pcb | Def | send replacement pcb for CSL-HYBRIDORB (s/n 120103001)
1085 | Genlab Del Peru | AWP | 2012-11-28 00:00:00 |  |  | 11 | 11 |  |  |  |  | 0 | 0 | Cleaver Scientific |  | 1 | no |  | CSQ33 serial number CS 120127014 | Def | send replacement
1086 | Labtech | AWP | 2012-11-29 00:00:00 |  |  | 11 | 11 |  |  |  |  | 0 | 0 |  |  | 2 | no |  | 2x packets of VS10PGS1.5 | Def | send replacement
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