Spreadsheet: 757504d1638293693-get-results-from-large-data-in-excel-o365-tracking-1-
Sheet: Sheet2

Short description | Number | Created by | Affected User | Business Service | Service offering | State | Created | Assignment group | Assigned to | Closed | Work notes | Updated
Office365_Outlook_Problem_G153222 | INC10274054 | W9RCKR_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-30 15:36:57 | [NAME] |  |  | 2021-11-30 15:36:57 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - Outlook 3 - Problem  Action :  Create incident and make notes ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  since migration to o365 user lost yesterday alot of mails in her inbox. ( IN AVC and local) today same problem, again alot of mails lost in users inbox. (local and AVC)  I did a reset of the view settings  in the local mailbox ( to be sure no filter is on ) This did not solve the issue, mails are gone.   I did a test from the mailbox: sent a mail from the users mailbox to the users mailbox = all ok mail comes in the inbox.  I invited user to send an mail to [EMAIL] to inform them about this issue.  (User mentions she will contact her superior regarding this issue because provided information from my side is not sufficient.)      Extra information of PC and User environment | 2021-11-30 15:36:57
Office365_Teams_Assistance_G152553 | INC10274174 | W9COMN_AGF | BICH-TRUYEN DUONG | BENL Workplace | 905208_Outlook-BNL | Resolved | 2021-11-30 15:26:14 | [NAME] |  |  | 2021-11-30 15:26:15 - GLENN COMYN (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - General user assistance   Action :  Provide basic assistance to user ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-30 15:26:16
Office365_Outlook_Problem_G143559 | INC10271284 | W9OZKN_AGF | [NAME] LUTAYI | BENL Workplace | 905208_Office-BNL | Work in Progress | 2021-11-30 14:43:53 | [NAME] | SELIM OZKAN |  | 2021-11-30 15:02:08 - JENS VAN GROOTENBRULLE (Work notes) Please not that this reinstallation can take up to 1.30h  2021-11-30 15:01:28 - JENS VAN GROOTENBRULLE (Work notes) [NAME] center with user & press reinstall. (package was interrupted or something went wrong)  2021-11-30 14:43:53 - SELIM OZKAN (Work notes) Questions Asked: 1 - Office 365 2 - Outlook 3 - Problem  Action :  Create incident and make notes ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  user no longer has outlook, excel, word, ......  on her pc after emigration, office is forced. teams just installed. could you please help her further?    Extra information of PC and User environment 048475121 | 2021-11-30 15:02:08
Office365_Outlook_Login-issue_G143003 | INC10271832 | W9COMN_AGF | BISWAPAD NAYAK | BENL Workplace | 905208_Outlook-BNL | Resolved | 2021-11-30 14:30:26 | [NAME] |  |  | 2021-11-30 14:30:26 - GLENN COMYN (Work notes) Questions Asked: 1 - Office 365 2 - Outlook 3 - Unable to login  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in contact O365 support ([EMAIL]). ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-30 14:30:27
Office365_Teams_Assistance_G134321 | INC10268617 | W9COMN_AGF | LUC STRUELENS | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-30 13:44:07 | [NAME] |  |  | 2021-11-30 13:44:07 - GLENN COMYN (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - General user assistance   Action :  Provide basic assistance to user ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-30 13:44:07
Office365_Teams_Assistance_G130206 | INC10265089 | W9KLMW_AGF | JEAN-FRANCOIS JACOBS | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-30 13:03:02 | [NAME] |  |  | 2021-11-30 13:03:03 - AGATA KLIMOWICZ (Work notes)  Questions Asked: 1 - Office 365 2 - MS Teams 3 - General user assistance   Action :  Provide basic assistance to user ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  synchronised account    Extra information of PC and User environment bnl5000637 | 2021-11-30 13:03:03
Office365_Teams_Problem_G114048 | INC10255934 | W9OZKN_AGF | DECHIA VERNAILLEN | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-30 11:43:30 | A.TEC.BNL.CPI.WORKPLACE-MGT.BE | [NAME] |  | 2021-11-30 12:19:19 - JENS VAN GROOTENBRULLE (Work notes) Installed manually. closing  user will send mail in case it's lost again.  2021-11-30 11:43:30 - SELIM OZKAN (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Problem  Action :  Create incident and make notes ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  Dear Team, User transmits us that yesterday her Microsoft Teams was in order but today it does not work anymore. The Second line reinstalled it on office.  Two times installed from internet as you can check on downloads and also tried with software center.  Could you please check it?    Extra information of PC and User environment [PHONE] bnl5001217 | 2021-11-30 12:19:18
Office365_Assistance_G114211 | INC10259453 | W9GIEL_AGF | STEFAAN YSENBAERT | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-30 11:42:59 | [NAME] |  | 2021-11-30 12:24:19 | 2021-11-30 11:42:59 - JANNICK GIELEN (Work notes) Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-30 12:24:19
Office365_Login-issue_NL_G112603 | INC10257711 | W9RCKR_AGF | [NAME] du | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-30 11:26:54 | [NAME] |  |  | 2021-11-30 11:26:55 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - NL user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in contact O365 support ([EMAIL]). ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  helped user activate o365. activation ok  => teams now opens.     Extra information of PC and User environment | 2021-11-30 11:26:56
Office365_Teams_Login-issue_G112500 | INC10257886 | W9GIEL_AGF | CHANTAL MAES | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-30 11:25:34 | [NAME] |  |  | 2021-11-30 11:25:35 - JANNICK GIELEN (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-30 11:25:36
Office365_Missing-upgrade_G111329 | INC10257001 | W9GIEL_AGF | [NAME] | BENL Workplace | 905208_BENL Help Service | Resolved | 2021-11-30 11:13:47 | [NAME] |  |  |  | 2021-11-30 11:13:47
Office365_Missing-upgrade_G111112 | INC10256635 | W9GIEL_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-30 11:11:51 | [NAME] |  | 2021-11-30 11:15:15 | 2021-11-30 11:11:51 - JANNICK GIELEN (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Missing applications 4 - Upgrade: Office 365 5 - Installed in Software Center: NOK  Action :  Check Software Center for the O365 upgrade. If installing please let the user wait. It's normal that during the installation no office applications are available.  If not working please check with O365 team ([EMAIL]) ServiceDesk_guide\O368  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-30 11:15:15
Office365_Assistance_G110325 | INC10256233 | W9GIEL_AGF | Natasja Naarden | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-30 11:04:23 | [NAME] |  | 2021-11-30 12:18:16 | 2021-11-30 11:04:24 - JANNICK GIELEN (Work notes) Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-30 12:18:16
Office365_Missing-upgrade_G105018 | INC10255161 | W9GIEL_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-30 10:51:02 | [NAME] |  |  | 2021-11-30 10:51:02 - JANNICK GIELEN (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Missing applications 4 - Upgrade: Office 365 5 - Cannot find the upgrade in Software Center  Action :  Check the last logon date of the user. Let the user restart his machine and login with the VPN first before connecting to Windows. Check in O365 office.com if any apps are available. ServiceDesk_guide\O369  Notes of ServiceDesk Agent :  informed to contact 365 team    Extra information of PC and User environment | 2021-11-30 10:51:02
Office365_Outlook_Assistance_G103529 | INC10252651 | W9VRDN_AGF | YVES HOUSIAUX | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-30 10:35:57 | [NAME] |  |  | 2021-11-30 10:35:57 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - Outlook 3 - General user assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-30 10:35:57
Office365_Assistance_G102534 | INC10253229 | W9GIEL_AGF | EMILIE SCHMITZ | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-30 10:27:42 | [NAME] |  |  | 2021-11-30 10:27:43 - JANNICK GIELEN (Work notes) Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-30 10:27:43
Office365_Outlook_Assistance_G102126 | INC10251307 | W9QNDL_AGF | ILSE DE VISSCHER | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-30 10:23:04 | [NAME] |  |  | 2021-11-30 10:23:04 - Ibrahim Qandeel (Work notes) Questions Asked: 1 - Office 365 2 - Outlook 3 - General user assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment bnl5000427 | 2021-11-30 10:23:04
Office365_MFA_Login-issue_G101948 | [NAME] | W9HRMN_AGF | DIDIER SAUVAGE | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-30 10:22:56 | [NAME] |  |  | 2021-11-30 10:22:56 - DAJA HEIRMAN (Work notes) Questions Asked: 1 - Office 365 2 - MFA (Multi-Factor-Authentication) 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\MFA  Notes of ServiceDesk Agent :  user has to log on to O365    Extra information of PC and User environment | 2021-11-30 10:22:56
Office365_Teams_Login-issue_G093544 | INC10248194 | W9OZKN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-30 09:43:00 | [NAME] |  | 2021-11-30 10:01:30 | 2021-11-30 09:43:00 - SELIM OZKAN (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-30 10:01:30
Office365_Outlook_Assistance_G091403 | INC10246756 | W9OZKN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-30 09:15:14 | [NAME] |  | 2021-11-30 09:27:24 | 2021-11-30 09:15:14 - SELIM OZKAN (Work notes) Questions Asked: 1 - Office 365 2 - Outlook 3 - General user assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment   bnl5000809 | 2021-11-30 09:27:24
Office365_Problem_G090507 | INC10243860 | W9QNDL_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Work in Progress | 2021-11-30 09:06:40 | A.TEC.BNL.CPI.WORKPLACE-MGT.NL | [NAME] |  | 2021-11-30 11:41:44 - [NAME] (Work notes) Started the installation from Software Centre again. Will check in afternoon  2021-11-30 10:19:56 - [NAME] (Work notes) user is not responding on Jabber or call  2021-11-30 09:14:01 - [NAME] (Work notes) reassigned  2021-11-30 09:06:40 - Ibrahim Qandeel (Work notes) Questions Asked: 1 - Office 365 2 - Problem  Action :  Create incident and make notes. ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  user dont have office 365 applications any more on his local pc. Could you please assist further? software centre checked, upgrade ok. He is already migrated. Chekced on portal.office.com    Extra information of PC and User environment bnl000175 +[PHONE] 10.46.178.240 | 2021-11-30 11:41:43
Office365_MFA_Login-issue_G085630 | [NAME] | W9HRMN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-30 09:01:09 | [NAME] |  |  | 2021-11-30 09:01:10 - DAJA HEIRMAN (Work notes) Questions Asked: 1 - Office 365 2 - MFA (Multi-Factor-Authentication) 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\MFA  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-30 09:01:10
Office365_Teams_Login-issue_G085249 | INC10245064 | W9VKYM_AGF | Ap [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-30 08:59:05 | [NAME] |  |  | 2021-11-30 08:59:05 - BEN VAN KEYMEULEN (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  Logged in with user by portal    Extra information of PC and User environment BNL001305 | 2021-11-30 08:59:05
Office365_Teams_Assistance_G085206 | INC10245503 | W9COMN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-30 08:54:19 | [NAME] |  |  | 2021-11-30 08:54:19 - GLENN COMYN (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - General user assistance   Action :  Provide basic assistance to user ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-30 08:54:19
Office365_Outlook_Login-issue_G082745 | INC10243308 | W9QNDL_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-30 08:29:36 | [NAME] |  |  | 2021-11-30 08:29:36 - Ibrahim Qandeel (Work notes) Questions Asked: 1 - Office 365 2 - Outlook 3 - Unable to login  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in contact O365 support ([EMAIL]). ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environmentBNL000470 | 2021-11-30 08:29:37
Office365_Login-issue_BE_G162441 | INC10186393 | W9VLND_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-29 16:25:07 | [NAME] |  | 2021-11-30 07:42:53 | 2021-11-29 16:25:12 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - BE user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in contact O365 support ([EMAIL]). ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-30 07:42:53
Office365_Missing-upgrade_G142658 | INC10178099 | W9RCKR_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-29 14:28:26 | [NAME] |  |  | 2021-11-29 14:28:27 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Missing applications 4 - Upgrade: Office 365 5 - Installed in Software Center: OK  Action :  Check which applications are missing. Go to office.com and verify if all O365 apps are available. ServiceDesk_guide\O367  Notes of ServiceDesk Agent :  user has o365 on her machine  but no o365 license  (  error "ask your admin or helpdesk for office)   user will sent mail to [EMAIL]     Extra information of PC and User environment | 2021-11-29 14:28:27
Office365_Assistance_G142134 | INC10178506 | W9VRDN_AGF | [NAME] van den | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-29 14:22:13 | [NAME] |  |  | 2021-11-29 14:22:17 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-29 14:22:17
Office365_Assistance_G133820 | INC10173438 | W9VRDN_AGF | DANY DE VRIENDT | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-29 13:38:47 | [NAME] |  |  | 2021-11-29 13:38:47 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-29 13:38:48
Office365_MFA_Assistance_G131418 | INC10173154 | W9HRMN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-29 13:15:59 | [NAME] |  |  | 2021-11-29 13:16:00 - DAJA HEIRMAN (Work notes) Questions Asked: 1 - Office 365 2 - MFA (Multi-Factor-Authentication) 3 - General user assistance   Action :  Provide basic assistance to user ServiceDesk_guide\O365\MFA  Notes of ServiceDesk Agent :  User was able to log on.    Extra information of PC and User environment | 2021-11-29 13:16:00
Office365_Assistance_G125502 | INC10171304 | W9VRDN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-29 13:01:02 | [NAME] |  |  | 2021-11-29 13:01:02 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment Office365_Assistance_G125502 | 2021-11-29 13:01:03
Office365_Login-issue_NL_G125356 | INC10170783 | W9KNDM_AGF | Ria Kleijburg | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-29 12:54:22 | [NAME] |  | 2021-11-29 13:02:00 | 2021-11-29 12:54:23 - ELIF KANDEMIR (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - NL user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in contact O365 support ([EMAIL]). ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment bnl000257 | 2021-11-29 13:02:00
Office365_Teams_Assistance_G115917 | INC10170515 | W9VRDN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-29 12:48:52 | [NAME] |  | 2021-11-29 13:03:15 | 2021-11-29 12:48:52 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - General user assistance   Action :  Provide basic assistance to user ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-29 13:03:15
Office365_Outlook_Assistance_G121911 | INC10169179 | W9OZKN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-29 12:28:34 | [NAME] |  | 2021-11-29 12:53:24 | 2021-11-29 12:28:35 - SELIM OZKAN (Work notes) Questions Asked: 1 - Office 365 2 - Outlook 3 - General user assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-29 12:53:24
Office365_OneDrive_Login-issue_G121814 | INC10167699 | W9KNDM_AGF | KOEN BLONDEEL | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-29 12:22:42 | [NAME] |  |  | 2021-11-29 12:22:43 - ELIF KANDEMIR (Work notes)  Questions Asked: 1 - Office 365 2 - One Drive 3 - Unable to login  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment bnl5000642 | 2021-11-29 12:22:43
Office365_Outlook_Assistance_G121911 | INC10168124 | W9OZKN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-29 12:20:13 | [NAME] |  |  | 2021-11-29 12:20:13 - SELIM OZKAN (Work notes) Questions Asked: 1 - Office 365 2 - Outlook 3 - General user assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-29 12:20:14
Office365_Missing-upgrade_G121755 | INC10168790 | W9RCKR_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-29 12:18:47 | [NAME] |  | 2021-11-29 13:06:05 | 2021-11-29 12:18:48 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Missing applications 4 - Upgrade: Office 365 5 - Installed in Software Center: NOK  Action :  Check Software Center for the O365 upgrade. If installing please let the user wait. It's normal that during the installation no office applications are available.  If not working please check with O365 team ([EMAIL]) ServiceDesk_guide\O368  Notes of ServiceDesk Agent :  update still running in softw center. informed user it is normal, can take upto 90 mins.     Extra information of PC and User environment | 2021-11-29 13:06:05
Office365_Assistance_G115917 | [NAME] | W9VRDN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-29 12:00:06 | [NAME] |  |  | 2021-11-29 12:00:06 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-29 12:00:07
Office365_Login-issue_NL_G115834 | INC10166930 | W9VLND_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Work in Progress | 2021-11-29 11:58:52 | [NAME] | TOON VAN LONDERSELE |  | 2021-11-30 11:53:00 - Beng Tie Tan (Work notes) Processed via Email confirmation  From: [EMAIL] To: [EMAIL] Subject: RE: INC10166930  - comments added - Office365_Login-issue_NL_G115834  Good morning  Yes it is working fine now, thanks  Mvg  Beng Tie Tan  Allianz Nederland Groep N.V. I Demand & Delivery Life I Coolsingel 120 I Postbus 761, 3000 AT Rotterdam M: +31 (0)6 - 48 48 98 24 I [EMAIL]<mailto:[EMAIL]> I www.allianz.nl  [cid:image001.png@01D7E5E0.B34BC000]  Allianz Nederland Levensverzekering onderdeel van Allianz Benelux N.V. statutair gevestigd te [NAME], België = Disclaimer ============================================================= Op deze e-mail zijn onze bedrijfsregels [NAME] toepassing.  Deze zijn te lezen via de volgende link:  www.allianz.nl/service/emaildisclaimer.html Please refer to the link above to learn about our e-mail policy. ==========================================================================  2021-11-30 11:27:05 - TOON VAN LONDERSELE (Work notes) Mail sent  2021-11-29 11:58:52 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - NL user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in contact O365 support ([EMAIL]). ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-30 11:53:02
Office365_Teams_Mobile-Installation_G114243 | INC10165730 | W9RCKR_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-29 11:46:47 | [NAME] |  |  | 2021-11-29 11:46:47 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Mobile App 4 - Installation  Action :  It is possible to install teams on your private mobile device. it is not possible to use outlook instead of boxer ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  User tries to install on his android phone  Teams . user tried to instal o365 app, advised to install   the separate teams app on his mobile. user will try this and call back if needed.     Extra information of PC and User environment | 2021-11-29 11:46:47
Office365_OneDrive_Login-issue_G112553 | INC10164775 | W9KNDM_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-29 11:27:42 | [NAME] |  |  | 2021-11-29 11:27:42 - ELIF KANDEMIR (Work notes) Questions Asked: 1 - Office 365 2 - One Drive 3 - Unable to login  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment bnl000601 | 2021-11-29 11:27:43
Office365_Word_Assistance_G112443 | INC10162997 | W9HDJE_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-29 11:25:18 | [NAME] |  |  | 2021-11-29 11:25:18 - Kais Hodja (Work notes) Questions Asked: 1 - Office 365 2 - Word 3 - General user assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-29 11:25:19
Office365_Login-issue_NL_G111800 | INC10164455 | W9RCKR_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-29 11:21:38 | [NAME] |  |  | 2021-11-29 11:21:39 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - NL user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in contact O365 support ([EMAIL]). ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  activation done of o365 with user.    Extra information of PC and User environment | 2021-11-29 11:21:39
Office365_OneDrive_Login-issue_G111613 | INC10163942 | W9KNDM_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-29 11:18:49 | [NAME] |  |  | 2021-11-29 11:18:49 - ELIF KANDEMIR (Work notes) Questions Asked: 1 - Office 365 2 - One Drive 3 - Unable to login  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment bnl000207 | 2021-11-29 11:18:52
Office365_Login-issue_NL_G111453 | INC10163566 | W9VRDN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Work in Progress | 2021-11-29 11:15:21 | [NAME] | OLIVIER VERDONCK |  | 2021-11-29 11:15:21 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - NL user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in contact O365 support ([EMAIL]). ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  account only wants to get logged in to [EMAIL], after filling this in it does not ask to log in with the agf domain.  sent mail to [EMAIL]    Extra information of PC and User environment | 2021-11-29 11:15:26
Office365_Outlook_Assistance_G110549 | INC10162986 | W9KNDM_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-29 11:07:21 | [NAME] |  |  | 2021-11-29 11:07:21 - ELIF KANDEMIR (Work notes) Questions Asked: 1 - Office 365 2 - Outlook 3 - General user assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  let laptop restart to see the difference after startup laptop    Extra information of PC and User environment bnl000029 | 2021-11-29 11:07:22
Office365_Missing-upgrade_G110439 | INC10163138 | W9KLMW_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-29 11:05:30 | [NAME] |  | 2021-11-29 12:06:35 | 2021-11-29 11:05:30 - AGATA KLIMOWICZ (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Missing applications 4 - Upgrade: Office 365 5 - Installed in Software Center: OK  Action :  Check which applications are missing. Go to office.com and verify if all O365 apps are available. ServiceDesk_guide\O367  Notes of ServiceDesk Agent :  installing ofice365 at this moment user is partially blocked while any meeting from webex an be accepted     Extra information of PC and User environment | 2021-11-29 12:06:35
Office365_Assistance_G105917 | INC10162819 | W9VRDN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-29 10:59:53 | [NAME] |  |  | 2021-11-29 10:59:54 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-29 10:59:54
Office365_Assistance_G105206 | INC10162401 | W9KLMW_AGF | Fons Jansen | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-29 10:54:24 | [NAME] |  |  | 2021-11-29 10:54:25 - AGATA KLIMOWICZ (Work notes)  Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  help to synchronise office 365    Extra information of PC and User environment bnl000275 | 2021-11-29 10:54:25
Office365_MFA_Login-issue_G103031 | INC10160273 | W9HRMN_AGF | NICOLAS CORBO | BENL Workplace | 905208_Office-BNL | Work in Progress | 2021-11-29 10:52:13 | [NAME] | DAJA HEIRMAN |  | 2021-11-29 10:52:13 - DAJA HEIRMAN (Work notes) Questions Asked: 1 - Office 365 2 - MFA (Multi-Factor-Authentication) 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\MFA  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-29 10:52:21
Office365_Missing-upgrade_G103534 | INC10161229 | W9VLND_AGF | CEDRIC LARUELLE | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-29 10:36:01 | [NAME] |  | 2021-11-29 11:18:24 | 2021-11-29 10:36:01 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Missing applications 4 - Upgrade: Office 365 5 - Installed in Software Center: OK  Action :  Check which applications are missing. Go to office.com and verify if all O365 apps are available. ServiceDesk_guide\O367  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-29 11:18:24
Office365_Assistance_G100908 | INC10156865 | W9KLMW_AGF | MAI HUYNH | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-29 10:09:47 | [NAME] |  |  | 2021-11-29 10:09:48 - AGATA KLIMOWICZ (Work notes) Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  provided info about 365    Extra information of PC and User environment | 2021-11-29 10:09:48
Office365_Assistance_G100643 | INC10157167 | W9VRDN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-29 10:07:13 | [NAME] |  | 2021-11-29 10:10:51 | 2021-11-29 10:07:14 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-29 10:10:51
Office365_Teams_Assistance_G092133 | INC10154565 | W9OZKN_AGF | Joost Rossen | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-29 09:25:18 | [NAME] |  | 2021-11-29 22:20:44 | 2021-11-29 09:25:19 - SELIM OZKAN (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - General user assistance   Action :  Provide basic assistance to user ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-29 22:20:44
Office365_Outlook_Assistance_G090937 | INC10153245 | W9KNDM_AGF | CHLOE KAZADI KANKOLONGO | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-29 09:11:17 | [NAME] |  | 2021-11-29 09:49:54 | 2021-11-29 09:11:18 - ELIF KANDEMIR (Work notes) Questions Asked: 1 - Office 365 2 - Outlook 3 - General user assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment bnl5000587 | 2021-11-29 09:49:54
Office365_Outlook_Assistance_G091007 | INC10153528 | W9OZKN_AGF | KUNAL VATSYAYAN | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-29 09:10:47 | [NAME] |  |  | 2021-11-29 09:10:48 - SELIM OZKAN (Work notes) Questions Asked: 1 - Office 365 2 - Outlook 3 - General user assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-29 09:10:48
Office365_MFA_Problem_G084033 | INC10150706 | W9HRMN_AGF | NARESH REDDY YASANI | BENL Workplace | 905208_Office-BNL | Work in Progress | 2021-11-29 08:42:06 | [NAME] | DAJA HEIRMAN |  | 2021-11-29 08:42:06 - DAJA HEIRMAN (Work notes) Questions Asked: 1 - Office 365 2 - MFA (Multi-Factor-Authentication) 3 - Problem  Action :  Create incident and make notes ServiceDesk_guide\O365\MFA  Notes of ServiceDesk Agent :  User can't log onto Office 365, he has no active license [PHONE]  Detailed information: ZNRDDY  Extra information of PC and User environment | 2021-11-29 08:42:13
Office365_Assistance_G082646 | INC10149726 | W9OZKN_AGF | CEDRIC DUFOSSE | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-29 08:27:43 | [NAME] |  |  | 2021-11-29 08:27:43 - SELIM OZKAN (Work notes) Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-29 08:27:44
Office365_Outlook_Assistance_G081757 | INC10149106 | W9OZKN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-29 08:21:57 | [NAME] |  | 2021-11-29 08:28:33 | 2021-11-29 08:21:58 - SELIM OZKAN (Work notes) Questions Asked: 1 - Office 365 2 - Outlook 3 - General user assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-29 08:28:33
Office365_MFA_Assistance_G080541 | INC10147983 | W9HRMN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-29 08:10:58 | [NAME] |  |  | 2021-11-29 08:10:58 - DAJA HEIRMAN (Work notes) Questions Asked: 1 - Office 365 2 - MFA (Multi-Factor-Authentication) 3 - General user assistance   Action :  Provide basic assistance to user ServiceDesk_guide\O365\MFA  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-29 08:10:58
Office365_Assistance_G075200 | INC10146727 | W9KLMW_AGF | XUAN THIEN PHAM | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-29 07:52:37 | [NAME] |  | 2021-11-29 08:29:49 | 2021-11-29 07:52:37 - AGATA KLIMOWICZ (Work notes) Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  migration o 365, teams shoulb be avalible after upgrade    Extra information of PC and User environment | 2021-11-29 08:29:49
Office365_Teams_Login-issue_G074535 | INC10146597 | W9KLMW_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-29 07:46:38 | [NAME] |  |  | 2021-11-29 07:46:38 - AGATA KLIMOWICZ (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  help to logon    Extra information of PC and User environment | 2021-11-29 07:46:38
Office365_Login-issue_NL_G072848 | INC10144013 | W9KNDM_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-29 07:29:09 | [NAME] |  |  | 2021-11-29 07:29:10 - ELIF KANDEMIR (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - NL user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in contact O365 support ([EMAIL]). ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  Impossible to save something on word-migrated to office    Extra information of PC and User environment [PHONE] bnl001131 | 2021-11-29 07:29:10
Office365_Assistance_G070856 | INC10144038 | W9HRMN_AGF | PATRICIA GRAVET | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-29 07:12:56 | [NAME] |  |  | 2021-11-29 07:12:56 - DAJA HEIRMAN (Work notes) Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  User has question about outlook upgrading.    Extra information of PC and User environment | 2021-11-29 07:12:56
Office365_Teams_Login-issue_G172147 | INC9987422 | W9VRDN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-26 17:33:07 | [NAME] |  | 2021-11-29 08:48:34 | 2021-11-26 17:33:07 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-29 08:48:34
Office365_Outlook_Assistance_G171321 | INC9984410 | W9VRDN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-26 17:14:04 | [NAME] |  | 2021-11-29 08:47:52 | 2021-11-26 17:14:04 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - Outlook 3 - General user assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-29 08:47:52
Office365_Assistance_G152231 | INC9978616 | W9OZKN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-26 15:29:04 | [NAME] |  |  | 2021-11-26 15:29:05 - SELIM OZKAN (Work notes) Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-26 15:29:05
Office365_Outlook_Assistance_G144640 | INC9975267 | W9VRDN_AGF | SOPHIE FONDU | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-26 14:47:08 | [NAME] |  |  | 2021-11-26 14:47:08 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - Outlook 3 - General user assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-26 14:47:08
Office365_Assistance_G140735 | INC9961086 | W9OZKN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-26 14:08:28 | [NAME] |  |  | 2021-11-26 14:08:28 - SELIM OZKAN (Work notes) Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-26 14:08:28
Office365_Missing-upgrade_G134538 | INC9969906 | W9RCKR_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-26 13:48:02 | [NAME] |  | 2021-11-29 09:11:26 | 2021-11-26 13:48:02 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Missing applications 4 - Upgrade: Office 365 5 - Installed in Software Center: NOK  Action :  Check Software Center for the O365 upgrade. If installing please let the user wait. It's normal that during the installation no office applications are available.  If not working please check with O365 team ([EMAIL]) ServiceDesk_guide\O368  Notes of ServiceDesk Agent :  user can log into office.com, there we see o365 profile, local pc stays in outlook 2016 even after reboot,  o365 upgrade is installed in scenter . user will contact [EMAIL]    Extra information of PC and User environment | 2021-11-29 09:11:25
Office365_Teams_Problem_G123716 | INC9965084 | W9VRDN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Work in Progress | 2021-11-26 12:40:18 | [NAME] | OLIVIER VERDONCK |  | 2021-11-26 12:40:18 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Problem  Action :  Create incident and make notes ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  [NAME] was not found on user's computer, application in software center was uninstalled, restarted pc, continued uninstallation, succesfull. Reinstalled succesfully but it is still not found on local.  Contacted Maarten Cleeren, he said to send mail to himself/[NAME] and [NAME].  Extra information of PC and User environment pc: Bnl5000406 tel no: [PHONE] | 2021-11-26 12:47:04
Office365_Outlook_Assistance_G121326 | INC9964142 | W9VRDN_AGF | MATHIEU LOPES LUIS | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-26 12:14:13 | [NAME] |  |  | 2021-11-26 12:14:13 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - Outlook 3 - General user assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-26 12:14:13
Office365_Outlook_Assistance_G113412 | INC9960522 | W9OZKN_AGF | OLIVIER DONGMO SINI | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-26 11:35:24 | [NAME] |  |  | 2021-11-26 11:35:24 - SELIM OZKAN (Work notes) Questions Asked: 1 - Office 365 2 - Outlook 3 - General user assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-26 11:35:24
Office365_Teams_Problem_G112156 | INC9959012 | W9VRDN_AGF | DECHIA VERNAILLEN | BENL Workplace | 905208_Office-BNL | Work in Progress | 2021-11-26 11:35:20 | [NAME] | OLIVIER VERDONCK |  | 2021-11-26 11:40:33 - OLIVIER VERDONCK (Work notes) pc: bnl5001217  2021-11-26 11:35:20 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Problem  Action :  Create incident and make notes ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  Teams gave error message about missing file and how reinstalling it could solve the problem uninstalling via software center, goes from 0% to 100%, then it keeps loading without end. Restarted computer, tried teams again, still same issue.  error message is about how ffmpeg.dll file is missing  Contacted Maarten Cleeren about it, he asked to contact [NAME] from third line.  Extra information of PC and User environment   User said she will not be available until after 13:00 today tel no: [PHONE] | 2021-11-26 11:40:33
Office365_OneDrive_Assistance_G113035 | INC9959799 | W9RCKR_AGF | OLIVIER DEMANET | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-26 11:31:28 | [NAME] |  |  | 2021-11-26 11:31:28 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - One Drive 3 - General user assistance   Action :  Provide basic assistance to user ServiceDesk_guide\O365\OneDrive  Notes of ServiceDesk Agent :  helped user access the one drive.    Extra information of PC and User environment | 2021-11-26 11:31:28
Office365_Assistance_G105235 | INC9956444 | W9OZKN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-26 10:53:38 | [NAME] |  |  | 2021-11-26 10:53:38 - SELIM OZKAN (Work notes) Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-26 10:53:38
Office365_Login-issue_NL_G104220 | INC9956249 | W9RCKR_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-26 10:51:34 | [NAME] |  |  | 2021-11-26 10:51:34 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - NL user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in contact O365 support ([EMAIL]). ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  activation of users o365 done.    Extra information of PC and User environment | 2021-11-26 10:51:35
Office365_OneNote_Assistance | INC9954669 | W9VRDN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-26 10:20:17 | [NAME] |  | 2021-11-26 10:27:12 | 2021-11-26 10:20:17 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - OneNote 3 - General user assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-26 10:27:12
Office365_Teams_Login-issue_G091713 | INC9944628 | W9VKYM_AGF | ILSE CNOP | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-26 09:19:45 | [NAME] |  |  | 2021-11-26 [NAME] notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  Tried with user to connect with teams, keep asking for a code. Asked user to forward question to [EMAIL]    Extra information of PC and User environment BNL5000968 | 2021-11-26 09:19:46
Office365_Missing-upgrade_G090151 | INC9946749 | W9KNDM_AGF | [NAME] | BENL Workplace | 905208_Outlook-BNL | Resolved | 2021-11-26 09:03:35 | [NAME] |  |  | 2021-11-26 09:03:35 - ELIF KANDEMIR (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Missing applications 4 - Upgrade: Office 365 5 - Installed in Software Center: NOK  Action :  Check Software Center for the O365 upgrade. If installing please let the user wait. It's normal that during the installation no office applications are available.  If not working please check with O365 team ([EMAIL]) ServiceDesk_guide\O368  Notes of ServiceDesk Agent :  Use ris waiting for the upgrade since yesterday. [NAME] opened as workaround    Extra information of PC and User environment [PHONE] bnl000019 10.46.178.215 | 2021-11-26 09:03:35
Office365_Teams_Meeting_G090144 | INC9947622 | W9KLMW_AGF | [NAME] CAPIAU | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-26 09:02:31 | [NAME] |  |  | 2021-11-26 09:02:32 - AGATA KLIMOWICZ (Work notes) bnl5000289 Questions Asked: 1 - Office 365 2 - MS Teams 3 - Organise meeting  Action :  The company policy is to use Webex as a standard. You are able to join Team meetings from other companies, however it is not possible yet to organise Team Meetings. ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  User coudn't joinmeetingbut it was olved after moment    Extra information of PC and User environment | 2021-11-26 09:02:32
Office365_Login-issue_BE_G084934 | INC9946601 | W9RCKR_AGF | ALINE WOLF | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-26 08:52:29 | [NAME] |  |  | 2021-11-26 08:52:30 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - BE user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in contact O365 support ([EMAIL]). ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  help to start o365  (activation was needed)    Extra information of PC and User environment | 2021-11-26 08:52:30
Office365_Login-issue_BE_G083532 | INC9945619 | W9VLND_AGF | NATACHA COULAKSIZOGLOU | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-26 08:39:52 | [NAME] |  | 2021-11-26 09:05:33 | 2021-11-26 08:39:53 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - BE user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in contact O365 support ([EMAIL]). ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-26 09:05:33
Office365_Teams_Assistance_G082202 | INC9943459 | W9OZKN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-26 08:22:51 | [NAME] |  |  | 2021-11-26 08:22:51 - SELIM OZKAN (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - General user assistance   Action :  Provide basic assistance to user ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-26 08:22:51
Office365_MFA_Login-issue_G072144 | INC9939388 | W9HRMN_AGF | YVES DECLERCQ | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-26 07:24:13 | [NAME] |  |  | 2021-11-26 07:24:13 - DAJA HEIRMAN (Work notes) Questions Asked: 1 - Office 365 2 - MFA (Multi-Factor-Authentication) 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\MFA  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-26 07:24:13
Office365_Login-issue_NL_G072118 | INC9938403 | W9RCKR_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-26 07:23:31 | [NAME] |  | 2021-11-26 07:32:52 | 2021-11-26 07:23:31 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - NL user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in contact O365 support ([EMAIL]). ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  activation done with user for o365.    Extra information of PC and User environment | 2021-11-26 07:32:52
Office365_Powerpoint_Problem_G150402 | INC9874047 | W9KNDM_AGF | MICHEL VAN WAMBEKE | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-25 15:04:28 | A.TEC.BNL.CPI.WORKPLACE-MGT.BE | SAHIN METE |  | 2021-11-25 15:14:41 - ELIF KANDEMIR (Work notes) Mail sent to the second line  Dear Team,  Could you please assist further? User has a presentation and can not open more then 10 slides.  [NAME] à vous - Kind regards - met vriendelijke groetjes  Elif [NAME]  2021-11-25 15:04:28 - ELIF KANDEMIR (Work notes) Questions Asked: 1 - Office 365 2 - Powerpoint 3 - Problem  Action :  Create incident and make notes ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  Dear Team, Could you please help this user? He tries to open a powerpoint file but after the 10th slide, it ends directly the application. It is very urgent    Extra information of PC and User environment [PHONE] 10.30.67.106 | 2021-11-25 15:40:06
Office365_Missing-upgrade_G145057 | INC9873402 | W9KLMW_AGF | THIJS VERHAEGE | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-25 14:51:51 | [NAME] |  |  | 2021-11-25 14:51:51 - AGATA KLIMOWICZ (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Missing applications 4 - Upgrade: Office 365 5 - Installed in Software Center: OK  Action :  Check which applications are missing. Go to office.com and verify if all O365 apps are available. ServiceDesk_guide\O367  Notes of ServiceDesk Agent :  busy with installing     Extra information of PC and User environment | 2021-11-25 14:51:52
Office365_Support-Questions_G144254 | INC9872953 | W9COMN_AGF | KURT GOVAERTS | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-25 14:43:27 | [NAME] |  |  | 2021-11-25 14:43:28 - GLENN COMYN (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-25 14:43:28
Office365_Teams_Login-issue_G143936 | [NAME] | W9RCKR_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-25 14:40:48 | [NAME] |  |  | 2021-11-25 14:40:48 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  activated o365  / after in teams  signed in with other account  => teams now active .    Extra information of PC and User environment | 2021-11-25 14:40:48
Office365_Assistance_G142815 | INC9869014 | W9OZKN_AGF | PATRICK BUTTIENS | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-25 14:28:57 | [NAME] |  |  | 2021-11-25 14:28:57 - SELIM OZKAN (Work notes) Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-25 14:28:58
Office365_Teams_Login-issue_G141440 | INC9869594 | W9VRDN_AGF | ALEX DE BOEVE | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-25 14:22:42 | [NAME] |  |  | 2021-11-25 14:22:42 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  assisted with logging in    Extra information of PC and User environment | 2021-11-25 14:22:43
Office365_Support-Questions_G142016 | INC9871174 | W9COMN_AGF | GRIET COPPENS | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-25 14:22:05 | [NAME] |  |  | 2021-11-25 14:22:06 - GLENN COMYN (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-25 14:22:06
Office365_Outlook_Assistance_G132208 | INC9864848 | W9OZKN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-25 13:22:48 | [NAME] |  |  | 2021-11-25 13:22:48 - SELIM OZKAN (Work notes) Office365_Outlook_Assistance_G132208 | 2021-11-25 13:22:48
Office365_ AVC_Shared-link_G124630 | INC9862995 | W9COMN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-25 12:47:16 | [NAME] |  |  | 2021-11-25 12:47:16 - GLENN COMYN (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Open file links directly in Office desktop apps 4 - Local  Action :  Not possible.This function only works in newer O365 versions No Documentation available  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-25 12:47:17
Office365_Teams_Mobile-Installation_G123131 | INC9860824 | W9KLMW_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-25 12:32:07 | [NAME] |  | 2021-11-25 12:38:14 | 2021-11-25 12:32:08 - AGATA KLIMOWICZ (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Mobile App 4 - Installation  Action :  It is possible to install teams on your private mobile device. it is not possible to use outlook instead of boxer ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  help with installation teams on mobile     Extra information of PC and User environment | 2021-11-25 12:38:14
Office365_Outlook_Problem_G115756 | INC9859415 | W9VRDN_AGF | BENOIT MISONNE | BENL Workplace | 905208_Office-BNL | Work in Progress | 2021-11-25 11:59:12 | [NAME] | OLIVIER VERDONCK |  | 2021-11-30 12:58:07 - ALEXANDRE RYCKAERT (Work notes) User called, tried to activate 0365 with user on office.com (user has 2 accounts , did first sign out and sign in with his main account)   but we get error AADSTS90072.  Invited user to send mail to [EMAIL]  with screenshots and info.  User will do this , user asked to leave ticket open. he will inform us later on.  2021-11-30 12:57:46 - ALEXANDRE RYCKAERT (Work notes) User called, tried to activate 0365 with user on office.com (user has 2 accounts , did first sign out and sign in with his main account)   but we get error AADSTS90072.  Invited user to send mail to [EMAIL]  with screenshots and info.  User will do this , user asked to leave ticket open. he will inform us later on.  2021-11-30 12:52:33 - OLIVIER VERDONCK (Work notes) I sent an email to [NAME] but no response about it yet  2021-11-25 11:59:12 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - Outlook 3 - Problem  Action :  Create incident and make notes ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  User is unable to uze Azure in outlook, it asks to login for office 365, after that it gives a long message about how it is not finding the account.    Extra information of PC and User environment | 2021-11-30 12:58:06
Office365_Teams_Login-issue_G114840 | INC9858297 | W9KLMW_AGF | VINCIANE DUBOIS | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-25 11:49:29 | [NAME] |  | 2021-11-25 12:03:52 | 2021-11-25 11:49:29 - AGATA KLIMOWICZ (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  provided access to teams     Extra information of PC and User environment | 2021-11-25 12:03:52
Office365_Assistance_G111921 | INC9855640 | W9VRDN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-25 11:20:05 | [NAME] |  | 2021-11-25 11:26:32 | 2021-11-25 11:20:05 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-25 11:26:32
Office365_Assistance_G105128 | INC9853347 | W9KLMW_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-25 10:52:03 | [NAME] |  |  | 2021-11-25 10:52:03 - AGATA KLIMOWICZ (Work notes) Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  office is gone , its been upgrading inform user to wait around1h    Extra information of PC and User environment | 2021-11-25 10:52:03
Office365_Assistance_G103010 | INC9852912 | W9VRDN_AGF | LUC MEEL | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-25 10:40:30 | [NAME] |  |  | 2021-11-25 10:40:30 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :   Assisted user with login   Extra information of PC and User environment | 2021-11-25 10:40:30
Office365_Problem_G103112 | INC9852285 | W9KNDM_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Work in Progress | 2021-11-25 10:31:25 | [NAME] | ELIF KANDEMIR |  | 2021-11-25 10:32:48 - ELIF KANDEMIR (Work notes) Note: The upgrade is going on for over an hour...  2021-11-25 10:31:25 - ELIF KANDEMIR (Work notes) Questions Asked: 1 - Office 365 2 - Problem  Action :  Create incident and make notes. ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  User will be migrated on the 02/12. Momently, he can not reach his office applications because of an "upgrade of Office" with software center. It was launched automatically from software center. Workaround: use webmail, he is not using avc very often.    Extra information of PC and User environment 054410844 | 2021-11-25 10:32:48
Office365_Problem_G103010 | INC9851353 | W9VRDN_AGF | SOPHIE FONDU | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-25 10:31:03 | [NAME] |  |  | 2021-11-25 10:31:04 - OLIVIER VERDONCK (Work notes) Questions Asked: 1 - Office 365 2 - Problem  Action :  Create incident and make notes. ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  o365 was still busy updating, unable to reach office products showed user avc where she could use office products still in the meantime   Extra information of PC and User environment | 2021-11-25 10:31:04
Office365_Teams_Login-issue_G100407 | INC9849669 | W9KLMW_AGF | PETER DEMEULENAERE | BENL Workplace | 905208_Office-BNL | Work in Progress | 2021-11-25 10:05:15 | [NAME] | [NAME] |  | 2021-11-30 14:22:41 - Roopesh Munuswamy (Work notes) Hello Team Refer Standard [NAME] from Knowledge base in [NAME] With Basic Troubleshooting from SD side ?  2021-11-30 13:38:36 - AGATA KLIMOWICZ (Work notes) Dear, could you please check further  2021-11-29 08:58:06 - OLIVIER VERDONCK (Work notes) User called, I contacted Maarten Cleeren about  the issue.  2021-11-26 10:13:28 - AGATA KLIMOWICZ (Work notes) send mail for update to 365 team  2021-11-25 10:05:16 - AGATA KLIMOWICZ (Work notes)   Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  send mail to office team     Extra information of PC and User environment [PHONE] | 2021-11-30 14:29:50
Office365_Teams_Login-issue_G095504 | INC9849429 | W9VLND_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-25 09:55:34 | [NAME] |  | 2021-11-25 10:06:37 | 2021-11-25 09:55:34 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-25 10:06:37
Office365_Login-issue_NL_G093602 | INC9847616 | W9VLND_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-25 09:36:27 | [NAME] |  | 2021-11-25 10:01:53 | 2021-11-25 09:36:27 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - NL user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in contact O365 support ([EMAIL]). ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-25 10:01:53
Office365_Outlook_Assistance_G084711 | INC9843219 | W9KLMW_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-25 09:28:26 | [NAME] |  | 2021-11-25 15:56:52 | 2021-11-25 09:28:26 - AGATA KLIMOWICZ (Work notes)   Questions Asked: 1 - Office 365 2 - Outlook 3 - General user assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  Outlook is gone from local machine while in AVC is still available. Not sure id this issue is because of migration as I also checked in software centre i there is package that can be installed , found only office setup where i get failed while installing     Extra information of PC and User environment bnl5000536 [PHONE] | 2021-11-25 15:56:52
Office365_Missing-upgrade_G091420 | INC9845726 | W9VLND_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | [NAME] | 2021-11-25 09:15:07 | A.TEC.BNL.CPI.WORKPLACE-MGT.NL | [NAME] |  | 2021-11-29 13:16:12 - Hans Schreuder (Work notes) Appointment 30-11 10:30  2021-11-26 13:32:40 - [NAME] (Work notes) Need to replace the laptop Appointment 30-11 10:30  2021-11-25 11:41:52 - [NAME] (Work notes) Need to work within AVC as it can take hours by VPN to install the O365  2021-11-25 11:27:43 - TOON VAN LONDERSELE (Work notes) Upgrade is still installing siince this morning...  Can you check this please with the user? he is available on jabber.   Thanks.  2021-11-25 09:20:03 - TOON VAN LONDERSELE (Work notes) Will check with user after 15 minutes  2021-11-25 09:15:08 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Missing applications 4 - Upgrade: Office 365 5 - Installed in Software Center: NOK  Action :  Check Software Center for the O365 upgrade. If installing please let the user wait. It's normal that during the installation no office applications are available.  If not working please check with O365 team ([EMAIL]) ServiceDesk_guide\O368  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-29 13:16:12
Office365_Assistance_G090315 | INC9844180 | W9KLMW_AGF | VERA COETSIERS | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-25 09:04:58 | [NAME] |  |  | 2021-11-25 09:04:59 - AGATA KLIMOWICZ (Work notes)  Questions Asked: 1 - Office 365 2 - General User Assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  Outlook word and excel is gone went to software centre see that its busy with upgrade - user blocked not able to work as everything is gone . This will take around one hour    Extra information of PC and User environment bnl5000462 | 2021-11-25 09:04:59
Office365_Teams_Assistance_G085850 | INC9843339 | W9HRMN_AGF | TOM DE SCHAMPHELAERE | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-25 09:03:19 | [NAME] |  | 2021-11-25 09:17:25 | 2021-11-25 09:03:19 - DAJA HEIRMAN (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - General user assistance   Action :  Provide basic assistance to user ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-25 09:17:25
Office365_Outlook_Assistance_G084711 | INC9844054 | W9KLMW_AGF | [NAME] | BENL Workplace | 905208_BENL Help Service | Closed | 2021-11-25 08:50:48 | A.TEC.BNL.CPI.WORKPLACE-MGT.BE |  | 2021-11-25 15:35:35 | 2021-11-25 08:50:49 - AGATA KLIMOWICZ (Work notes)   Questions Asked: 1 - Office 365 2 - Outlook 3 - General user assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  Outlook is gone from local machine while in AVC is still available. Not sure id this issue is because of migration as I also checked in software centre i there is package that can be installed , found only office setup where i get failed while installing     Extra information of PC and User environment bnl5000536 [PHONE] | 2021-11-25 15:35:35
Office365_Outlook_Assistance_G080816 | INC9840061 | W9HRMN_AGF | YVES DECLERCQ | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-25 08:11:38 | [NAME] |  | 2021-11-25 08:54:11 | 2021-11-25 08:11:38 - DAJA HEIRMAN (Work notes) Questions Asked: 1 - Office 365 2 - Outlook 3 - General user assistance  Action :  Provide basic assistance to user ServiceDesk_guide\O365  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-25 08:54:11
Office365_AIP_Assistance_G074427 | INC9838863 | W9HRMN_AGF | PIET DEVROE | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-25 07:46:05 | [NAME] |  |  | 2021-11-25 07:46:06 - DAJA HEIRMAN (Work notes) Questions Asked: 1 - Office 365 2 - Azure Information Protection - AIP 3 - Gerneral user assistance  Action :  Provide basic assistance to user HowTo - Data Classification with AIP - What, how and why? | Allianz Connect  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-25 07:46:06
Office365_Teams_Assistance_G164154 | INC9777083 | W9HDJE_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-24 16:42:33 | [NAME] |  | 2021-11-24 16:51:49 | 2021-11-24 16:42:33 - Kais Hodja (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - General user assistance   Action :  Provide basic assistance to user ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-24 16:51:49
Office365_Teams_Login-issue_G155924 | INC9773705 | W9KLMW_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-24 16:05:42 | A.TEC.BNL.CPI.WORKPLACE-MGT.NL | [NAME] |  | 2021-11-29 15:03:43 - [NAME] (Work notes) Closed  2021-11-29 13:15:37 - Hans Schreuder (Work notes) Asked user to tell us if the issue has been solved by [NAME]  2021-11-26 12:51:29 - [NAME] (Work notes) Asked user to tell us if the issue has been solved by [NAME]  2021-11-25 16:52:49 - [NAME] (Work notes) to be checked  2021-11-24 16:24:00 - [NAME] (Work notes) 1st strike, Need to sign out and in again  2021-11-24 16:17:58 - Hans Schreuder (Work notes) I have asked [NAME] for help  2021-11-24 16:05:42 - AGATA KLIMOWICZ (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, then create a ticket for LIAM ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  Dear Could you please look at following user called for synchronisation365 teams wasn't available yet bur he already got an email. Asked to restart pc and after all it was available but i can not login, when try to give first email address and go further receiving following ( see attachment) Normally first i have option to type email and after l user agf domain  Extra information of PC and User environment [PHONE] 1796 | 2021-11-29 15:05:47
Office365_Teams_Login-issue_G135415 | INC9763590 | W9KLMW_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-24 13:55:03 | [NAME] |  | 2021-11-24 14:09:04 | 2021-11-24 13:55:04 - AGATA KLIMOWICZ (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, then create a ticket for LIAM ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  provided correct [NAME] information of PC and User environment | 2021-11-24 14:09:04
Office365_Support-Questions_G124601 | INC9758574 | W9RCKR_AGF | Anoeska Weerd de | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-24 12:49:53 | [NAME] |  |  | 2021-11-24 12:49:53 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  after migration to o 365  is office gone on users local machine .  in software center an upgrade to office 365 is in failed status.   clicked again , now  installing,  advised to wait 15 min. if again failed, user will contact o365 mailbox.      Extra information of PC and User environment Office365_Support-Questions_G124601 | 2021-11-24 12:49:53
Office365_Applications-missing_G114042 | INC9750608 | W9KNDM_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Work in Progress | 2021-11-24 11:41:13 | [NAME] | ELIF KANDEMIR |  | 2021-11-24 11:41:14 - ELIF KANDEMIR (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Missing applications  Action :  Check Software Center for the O365 upgrade. If installing please let the user wait. It's normal that during the installation no office applications are available. ServiceDesk_guide\O365\O365 General  Notes of ServiceDesk Agent :  User is already migrated to Office but impossible to see the application on portal.office.com. She can also not use [NAME] locally-see attachment Momently, webmail explained as workaround until having Office completely    Extra information of PC and User environment bnl001070 [PHONE] | 2021-11-24 11:41:19
Office365_Applications-missing_G113743 | INC9748388 | W9HDJE_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-24 11:39:22 | [NAME] |  | 2021-11-24 14:09:50 | 2021-11-24 11:39:22 - Kais Hodja (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Missing applications  Action :  Check Software Center for the O365 upgrade. If installing please let the user wait. It's normal that during the installation no office applications are available. ServiceDesk_guide\O365\O365 General  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-24 14:09:50
Office365_Teams_Assistance_G104930 | INC9751132 | W9HRMN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Work in Progress | 2021-11-24 11:13:07 | [NAME] | DAJA HEIRMAN |  | 2021-11-24 16:39:24 - SELIM OZKAN (Work notes) User called back, can't open teams Maarten will be calling her.  2021-11-24 11:40:52 - OLIVIER VERDONCK (Work notes) user called back, issue still remains. User is currently in contact with [NAME] tel no: [PHONE]  2021-11-24 11:15:05 - DAJA HEIRMAN (Work notes) User cannot log on to teams. No option to choose "other user", which means I can't change the credentials At the moment this is only in AVC as locally the update hasn't run yet. I tried restarting AVC, and restarting teams, tried to log off from teams but that link doesn't work.  2021-11-24 11:13:08 - DAJA HEIRMAN (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - General user assistance   Action :  Provide basic assistance to user ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-24 16:39:24
Office365_Teams_Assistance_G104930 | INC9750433 | W9HRMN_AGF | MARC VERLINDEN | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-24 10:52:58 | [NAME] |  |  | 2021-11-24 10:52:58 - DAJA HEIRMAN (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - General user assistance   Action :  Provide basic assistance to user ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-24 10:52:58
Office365_Support-Questions_G104808 | INC9750027 | W9RCKR_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-24 10:49:29 | [NAME] |  |  | 2021-11-24 10:49:30 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  user does not know how to share her calendar with a co-worker.  tried to find the option ( did not find it  o365)  => tried to go to the office 365 web page => we did not find the option their either .  inivted user to mail to [EMAIL]    Extra information of PC and User environment | 2021-11-24 10:49:30
Office365_Teams_Assistance_G103336 | INC9749541 | W9HRMN_AGF | LUC HEYNEN | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-24 10:34:19 | [NAME] |  |  | 2021-11-24 10:34:19 - DAJA HEIRMAN (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - General user assistance   Action :  Provide basic assistance to user ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  User wants Teams in French    Extra information of PC and User environment | 2021-11-24 10:34:20
Office365_Applications-missing_G094206 | INC9743963 | W9VLND_AGF | Joep Molenaar | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-24 09:42:20 | [NAME] |  | 2021-11-24 10:05:56 | 2021-11-24 09:42:21 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Missing applications  Action :  Check Software Center for the O365 upgrade. If installing please let the user wait. It's normal that during the installation no office applications are available. ServiceDesk_guide\O365\O365 General  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-24 10:05:56
Office365_Login-issue_BE_G091531 | INC9742473 | W9VLND_AGF | VIRGINIE GHYOOT | BENL Workplace | 905208_Outlook-BNL | Closed | 2021-11-24 09:15:52 | [NAME] |  | 2021-11-24 10:31:06 | 2021-11-24 09:15:53 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - BE user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in contact O365 support ([EMAIL]). ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-24 10:31:06
Office365_Teams_Login-issue_G090640 | INC9742601 | W9OZKN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-24 09:13:49 | [NAME] |  | 2021-11-24 09:26:55 | 2021-11-24 09:13:50 - SELIM OZKAN (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-24 09:26:54
Office365_Teams_Login-issue_G082908 | INC9739356 | W9KNDM_AGF | Eline Huisman | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-24 08:29:42 | [NAME] |  |  | 2021-11-24 08:29:42 - ELIF KANDEMIR (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  succesfully logged with the correct credentials    Extra information of PC and User environment [PHONE] bnl000288 | 2021-11-24 08:29:43
Office365_Login-issue_NL_G082433 | [NAME] | W9HRMN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-24 08:25:48 | [NAME] |  |  | 2021-11-24 08:25:49 - DAJA HEIRMAN (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - NL user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in contact O365 support ([EMAIL]). ServiceDesk_guide\O365\O365 General\HowTo - Sign in to 0365 applications.docx  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-24 08:25:51
Office365_MFA_Assistance_G153720 | INC9663562 | W9VKYM_AGF | Arnest Deurloo | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-23 15:39:09 | [NAME] |  | 2021-11-29 14:47:22 | 2021-11-29 14:46:32 - BEN VAN KEYMEULEN (Work notes) No response from user on mail  2021-11-26 15:30:14 - BEN VAN KEYMEULEN (Work notes) Informed user by mail  From: ICT Service Center - Service Desk (Allianz Benelux)  Sent: 26 November 2021 15:28 To: Deurloo, [NAME] (Allianz Benelux) <[EMAIL]> Subject: RE: Overflow Allianz Tech  Internal  Dear Arnest   Please inform us when we can help you regarding your O365 issue. Otherwise we'll close your incident.   Met vriendelijke [NAME] à vous - Kind regards  2021-11-23 15:39:10 - BEN VAN KEYMEULEN (Work notes) Questions Asked: 1 - Office 365 2 - MFA (Multi-Factor-Authentication) 3 - General user assistance   Action :  Provide basic assistance to user ServiceDesk_guide\O365\MFA  Notes of ServiceDesk Agent :  Installation of Office365 wouldn't start Informed by user if problem is solved in meantime. Due to backlog in mailbox, user was last week Tuesday in overflow. Awaiting his reply.    Extra information of PC and User environment | 2021-11-29 14:47:22
Office365_Support-Questions_G132129 | INC9671929 | W9RCKR_AGF | ERWIN BRYS | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-23 13:22:41 | [NAME] |  | 2021-11-30 14:12:17 | 2021-11-23 13:22:41 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  user is well migrated to o365 in avc but locally whole office is gone. user will send ail to o365 support mailbox.    Extra information of PC and User environment | 2021-11-30 14:12:17
Office365_Support-Questions_G121610 | INC9666718 | W9RCKR_AGF | Arjan Hoogeveen | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-23 12:17:55 | [NAME] |  | 2021-11-23 13:51:47 | 2021-11-23 12:17:55 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  user gets sign in page for o365 but no adfs afterwards . when opening word, we see already like he is migrated ,but if we open outlook it still says 2019 but opens as 365. informed user to mail to o365 team if tomorrow it has same symptoms     Extra information of PC and User environment | 2021-11-23 13:51:47
Office365_Support-Questions_G113549 | INC9664455 | W9GIEL_AGF | [NAME] Oomen | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-23 11:36:43 | [NAME] |  | 2021-11-23 12:21:53 | 2021-11-23 11:36:44 - JANNICK GIELEN (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  redirected to o365@allianz.n    Extra information of PC and User environment | 2021-11-23 12:21:53
Office365_Login-issue_BE_G110917 | INC9660867 | W9VLND_AGF | KJELL COEL | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-23 11:12:55 | [NAME] | TOON VAN LONDERSELE |  | 2021-11-26 14:10:40 - TOON VAN LONDERSELE (Work notes) solved - confirmed by Kjell.  2021-11-24 13:01:01 - TOON VAN LONDERSELE (Work notes) Checked with Kjell it seems that Software Center is still not getting the Upgrade 365 version. in the available software list...  2021-11-23 11:14:59 - TOON VAN LONDERSELE (Work notes) Mail sent to [EMAIL]  Awaiting info.  2021-11-23 11:14:28 - TOON VAN LONDERSELE (Work notes) Re-opened from resolved state - Ticket updated by SNOW System.  2021-11-23 11:12:56 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - BE user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in contact O365 support ([EMAIL]). ServiceDesk_guide\O365\O365 General  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-26 14:11:10
Office365_SharePoint_Login-issue_G110246 | [NAME] | W9COMN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-23 11:03:15 | [NAME] |  | 2021-11-30 11:13:12 | 2021-11-23 11:03:15 - GLENN COMYN (Work notes) Questions Asked: 1 - Office 365 2 - SharePoint 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, then create a ticket for LIAM ServiceDesk_guide\O365\SharePoint  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-30 11:13:12
Office365_Teams_Login-issue_G104704 | INC9660213 | W9KNDM_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-23 10:47:15 | [NAME] |  | 2021-11-24 06:47:43 | 2021-11-23 13:23:58 - ELIF KANDEMIR (Work notes) This incident can be closed-The problem is solved with advices of the Project Team.  2021-11-23 10:49:03 - ELIF KANDEMIR (Work notes) Mail sent to project team:  Dear Team,  [NAME] is already migrated to o365 but it is momently impossible to login on Office or precisely Microsoft teams. Could you please assist further?   [NAME] à vous - Kind regards - met vriendelijke groetjes  Elif Kandemir First Line Consultant Allianz Supportdesk  2021-11-23 10:47:15 - ELIF KANDEMIR (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  User can not login on office or Teams Mail sent to Office Project Team. He is already migrated to office 0365.    Extra information of PC and User environment [PHONE] bnl000231 | 2021-11-24 06:47:43
Office365_Support-Questions_G103108 | INC9659212 | W9VKYM_AGF | MARC DE RIDDER | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-23 10:36:00 | [NAME] |  | 2021-11-30 11:12:36 | 2021-11-23 [NAME] notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  User in overflow, no history of mails can be found, informed him to contact [EMAIL]    Extra information of PC and User environment | 2021-11-30 11:12:36
Office365_Teams_Login-issue_G103239 | INC9659623 | W9VLND_AGF | PASCALE GERRES | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-23 10:33:09 | [NAME] |  | 2021-11-23 10:48:02 | 2021-11-23 10:33:09 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-23 10:48:02
Office365_MFA_Configuration_G102228 | INC9658831 | W9GIEL_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-23 10:22:57 | [NAME] |  | 2021-11-30 11:12:30 | 2021-11-23 10:22:58 - JANNICK GIELEN (Work notes) Questions Asked: 1 - Office 365 2 - MFA (Multi-Factor-Authentication) 3 - Configuraton  Action :  Configure "Security info" via the office portal (https://portal.office.com). ServiceDesk_guide\O365\MFA  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-30 11:12:30
Office365_Support-Questions_G093048 | INC9653550 | W9RCKR_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-23 09:31:52 | [NAME] |  | 2021-11-30 10:13:07 | 2021-11-23 09:31:52 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  users pst archive files don't work anymore since o365 migration . user will sent the question to [EMAIL]    Extra information of PC and User environment | 2021-11-30 10:13:07
Office365_Login-issue_NL_G085053 | INC9651445 | W9VLND_AGF | [NAME] [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-23 09:01:34 | [NAME] |  | 2021-11-30 09:14:32 | 2021-11-23 09:01:34 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - NL user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in contact O365 support ([EMAIL]). ServiceDesk_guide\O365\O365 General  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-30 09:14:32
Office365_Login-issue_NL_G085053 | INC9650764 | W9VLND_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-23 08:51:35 | [NAME] |  | 2021-11-23 16:37:47 | 2021-11-23 08:51:35 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - NL user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in contact O365 support ([EMAIL]). ServiceDesk_guide\O365\O365 General  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-23 16:37:47
[NAME] | INC9649193 | W9RCKR_AGF | CHRISTOPHE DEROANNE | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-23 08:36:19 | [NAME] |  | 2021-11-30 09:13:49 | 2021-11-23 08:36:19 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  activated with user his o365 account  => outlook ok.    Extra information of PC and User environment | 2021-11-30 09:13:49
Office365_Teams_Login-issue_G072041 | INC9643708 | W9VLND_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-23 07:21:07 | [NAME] |  | 2021-11-30 08:11:21 | 2021-11-23 07:21:07 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, create a ticket and forward your question to [EMAIL] ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-30 08:11:21
Office365_Teams_Login-issue_G154211 | INC9585762 | W9KLMW_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-22 15:42:48 | [NAME] |  | 2021-11-29 16:12:56 | 2021-11-22 15:42:48 - AGATA KLIMOWICZ (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, then create a ticket for LIAM ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  synchronised teams    Extra information of PC and User environment | 2021-11-29 16:12:56
Office365_Support-Questions_G151417 | INC9584327 | W9VKYM_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-22 15:17:45 | [NAME] |  | 2021-11-29 16:12:41 | 2021-11-22 15:17:45 - BEN VAN KEYMEULEN (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  Not possible to login with Allianz Credentials, informed user to mail [EMAIL]    Extra information of PC and User environment | 2021-11-29 16:12:41
Office365_Support-Questions_G145652 | INC9582316 | W9RCKR_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-22 14:57:48 | [NAME] |  | 2021-11-29 15:13:31 | 2021-11-22 14:57:48 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  first logon to outlook o365,  lpogin with  mail and after  userid +agf=> mailbox synced now.     Extra information of PC and User environment | 2021-11-29 15:13:31
Office365_Support-Questions_G131816 | INC9575380 | W9RCKR_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-22 13:38:16 | [NAME] |  | 2021-11-29 14:11:55 | 2021-11-22 13:38:16 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  o365  entry code needed,  word, outlook , etcc ask this code when opening.  activated 065 mailbox with user, also user has access to o365.com  .    can access web teams, but not local teams app, user will sent mail to [EMAIL]  (access to word, excel now also ok)    Extra information of PC and User environment | 2021-11-29 14:11:55
Office365_Teams_Assistance_G133713 | INC9572988 | W9HDJE_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-22 13:38:02 | [NAME] |  | 2021-11-22 13:49:20 | 2021-11-22 13:38:03 - Kais Hodja (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - General user assistance   Action :  Provide basic assistance to user ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-22 13:49:20
Office365_Support-Questions_G125934 | INC9573660 | W9RCKR_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-22 13:00:45 | [NAME] |  | 2021-11-29 13:12:35 | 2021-11-22 13:00:45 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  user  got mail he is migrated to o365 but outlook still opens 2019 also teams not working .  invited user to mail o365   Extra information of PC and User environment | 2021-11-29 13:12:35
Office365_Teams_Login-issue_G123942 | INC9566770 | W9HDJE_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Assigned | 2021-11-22 12:42:45 | A.TEC.BNL.CPI.LIAM.NL |  |  | 2021-11-29 11:58:30 - OLIVIER VERDONCK (Work notes) User called, issue is solved  2021-11-22 12:42:45 - Kais Hodja (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, then create a ticket for LIAM ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-29 11:58:30
Office365_Support-Questions_G120510 | [NAME] | W9RCKR_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-22 12:09:14 | [NAME] |  | 2021-11-22 12:23:31 | 2021-11-22 12:09:15 - ALEXANDRE RYCKAERT (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  user got mail he is migrated to o365, but in avc still 2019 , user wil lsent mail to o365.    Extra information of PC and User environment | 2021-11-22 12:23:31
Office365_Teams_Login-issue_G120554 | INC9558796 | W9KLMW_AGF | Tonny Smits | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-22 12:06:45 | [NAME] |  | 2021-11-29 12:12:29 | 2021-11-22 12:06:45 - AGATA KLIMOWICZ (Work notes) 000548 Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, then create a ticket for LIAM ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  help to logon    Extra information of PC and User environment | 2021-11-29 12:12:29
Office365_Teams_Login-issue_G115409 | INC9567112 | W9KNDM_AGF | DECHIA VERNAILLEN | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-22 11:54:55 | [NAME] | ELIF KANDEMIR |  | 2021-11-25 11:11:15 - ELIF KANDEMIR (Work notes) User has been called  The problem is solved.  2021-11-22 15:17:51 - ELIF KANDEMIR (Work notes) Mail sent to [EMAIL]:  Dear Team,  Could you please check why it is impossible to login on Microsoft Teams even if she is already migrated to Office365?   DECHIA VERNAILLEN  [EMAIL]  [EMAIL]   [NAME] à vous - Kind regards - met vriendelijke groetjes  Elif [NAME]  2021-11-22 14:32:14 - DIMITRI KAYE (Work notes) please check with project team  2021-11-22 11:54:56 - ELIF KANDEMIR (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, then create a ticket for LIAM ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  Dear Team,   Could you please give the needed access rights to Dechia for Teams? She is already migrated to office and wants to login.  Thanks  Extra information of PC and User environment bnl5001217 [PHONE] | 2021-11-25 11:11:15
Office365_Teams_Login-issue_G105653 | INC9563620 | W9KLMW_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-22 10:57:41 | [NAME] |  | 2021-11-29 11:28:56 | 2021-11-22 10:57:41 - AGATA KLIMOWICZ (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, then create a ticket for LIAM ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  provided credentials    Extra information of PC and User environment | 2021-11-29 11:28:56
Office365_Teams_Login-issue_G103321 | INC9561115 | W9KLMW_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-22 10:34:01 | [NAME] |  | 2021-11-29 11:28:02 | 2021-11-22 10:34:01 - AGATA KLIMOWICZ (Work notes) bnl000458 Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, then create a ticket for LIAM ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  provided correct credentials    Extra information of PC and User environment | 2021-11-29 11:28:02
Office365_Login-issue_NL_G095715 | INC9557660 | W9VLND_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-22 10:00:01 | A.TEC.BNL.CPI.WORKPLACE-MGT.NL | [NAME] |  | 2021-11-30 10:15:08 - [NAME] (Work notes) [NAME] is solved  2021-11-26 10:28:38 - Juned Hussain (Work notes) [NAME],  Wij hebben zojuist geprobeerd u te bereiken in verband met het incident vermeld in de aanhef.  Helaas hebben wij u [NAME] en verzoeken wij u om contact met ons op te nemen. U kunt ons bereiken via telefoonnummer: +[PHONE] Als u ons belt wilt [NAME] het ticketnummer paraat houden, zodat wij u zo snel mogelijk [NAME].  Met vriendelijke groet, [NAME]  2021-11-25 16:51:14 - [NAME] (Work notes) to be checked  2021-11-25 16:51:05 - [NAME] (Work notes) to be checked  2021-11-23 13:55:32 - Tarik Bahouh (Work notes) Called user, no response. Second strike.  2021-11-23 13:54:15 - Tarik Bahouh (Work notes) Called user, no response. Second strike.  2021-11-22 10:59:03 - Tarik Bahouh (Work notes) Rimon of Office 365 has contacted [NAME]. User will have to wait for Office 365 to be updated.  2021-11-22 10:06:16 - TOON VAN LONDERSELE (Work notes) Phone user + [PHONE] Can you please check this? I already informed o365 team  2021-11-22 10:00:01 - TOON VAN LONDERSELE (Work notes) 06 589 84 8 32  Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - NL user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in, then create a ticket for LIAM ServiceDesk_guide\O365\O365 General  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment bnl000017 | 2021-11-30 10:15:43
Office365_Login-issue_BE_G093543 | INC9556095 | W9VLND_AGF | MARIE GEERTS | BENL Workplace | 905208_Office-BNL | Resolved | 2021-11-22 09:36:51 | [NAME] | TOON VAN LONDERSELE |  | 2021-11-26 14:08:33 - TOON VAN LONDERSELE (Work notes) License should b active now.  2021-11-22 11:49:34 - TOON VAN LONDERSELE (Work notes) awaiting for response..  2021-11-22 09:36:51 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - All applications  3 - Unable to login 4 - BE user  Action :  Support user to log in through portal.office.com. In the adfs.allianz.be page please login with [EMAIL] if it is not possible to log in, then create a ticket for LIAM ServiceDesk_guide\O365\O365 General   User gets the message:  it could be that your user license was very recently assigned to you. Wait 10 minutes and refresh this page. If you still don't see any apps, contact your IT department. They can help you get up and running."    Extra information of PC and User environment | 2021-11-26 14:08:51
Office365_Support-Questions_G080241 | INC9549229 | W9HRMN_AGF | [NAME] | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-22 08:20:34 | [NAME] |  | 2021-11-29 09:14:38 | 2021-11-22 08:20:34 - DAJA HEIRMAN (Work notes) Questions Asked: 1 - Office 365 2 - Support Questions  Action :  Inform the user to contact [EMAIL] until SD is ready to provide assistance. No Documentation available  Notes of ServiceDesk Agent :  User wants to know what to give in to connect to new applications    Extra information of PC and User environment | 2021-11-29 09:14:38
Office365_Teams_Login-issue_G071701 | INC9545525 | W9VLND_AGF | FILIP DEWITTE | BENL Workplace | 905208_Office-BNL | Closed | 2021-11-22 07:23:28 | [NAME] |  | 2021-11-23 14:15:11 | 2021-11-22 09:07:56 - SERGE SARKOZI (Work notes) Hi, not for LIAM. All is ok at user side  2021-11-22 07:31:23 - TOON VAN LONDERSELE (Work notes) User gets this message when logging in to office portal:   it could be that your user license was very recently assigned to you. Wait 10 minutes and refresh this page. If you still don't see any apps, contact your IT department. They can help you get up and running."  2021-11-22 07:27:15 - TOON VAN LONDERSELE (Work notes) I was able to login to office.com but there were no apps assigned.  2021-11-22 07:23:29 - TOON VAN LONDERSELE (Work notes) Questions Asked: 1 - Office 365 2 - MS Teams 3 - Unable to login  Action :  Support user to log in through portal.office.com if it is not possible to log in, then create a ticket for LIAM ServiceDesk_guide\O365\Teams  Notes of ServiceDesk Agent :  None    Extra information of PC and User environment | 2021-11-23 14:15:11
Problem | TEST | TEST