Spreadsheet: 192078d1352301850-data-entry-form-ipsscorecardcopy
Sheet: IP'12

 | Metric | IP
 |  | 2012-06-01 00:00:00 | 2012-07-01 00:00:00 | 2012-08-01 00:00:00 | 2012-09-01 00:00:00 | 2012-10-01 00:00:00 | 2012-11-01 00:00:00 | 2012-12-01 00:00:00 | 2013 | Best in Class
ID # | STAKEHOLDER / FINANCIAL
F1,0 | Allocated Budget Monthly Plan | 354672 | 319359 | 313838
F1.01 | Allocated Budget Monthly Actual | 393483 | 317384 | 377599
F1.1 | Allocated Budget Yearly Plan | 2584177 | 2899536 | 3213374
F1.1.1 | Allocated Budget Yearly Actual | 2994583 | 3311645 | 3689244
F2.0 | % Adherence to Budget (Month )
F2.0.1 | % Adherence to Budget (Year )
F3.0 | FTE | 73.5 | 73.5 | 72
F4.0 | Unit Cost per transaction | 0.0069 | 0.0057 | 0.0071
F4.1 | Unit Cost relative score | N/A | N/A
F5.0 | Revenue
F5.2 | Revenue Growth YTD
F6.0 | Operational Loss | 0 | 0 | 0
F6.1 | Operational Loss YTD
 | CUSTOMER
C1.0 | Escalated Customer Complaints | 0 | 0 | 0
[NAME] | Escalated Issues Unresolved | 0 | 0 | 0
C2.0 | [NAME] (non STP)
C2.01 | Attempts to produce successful non stp trans.
C3.0 | SLA's Not Met external
C3.1 | SLA's Not Met- internal | 0 | 0 | 2
C3.2 | Total number of SLA's | 23 | 23 | 23
C3.3 | % of SLA's met
 | RISK
R1.0 | Audit Issues Outstanding (high or medium) | 0 | 0 | 0
R1.1 | Audit issues Overdue ( By Age) | 0 | 0 | 0
R2.0 | # Failed Challenge Committee (High) | 0 | 0 | 0
R2.1 | # Failed Challenge Committee (Medium) | 0 | 0 | 0
R2.2 | # Challenge Committee Presentations YTD | 2 | 2 | 2
R2.3 | # of Sustainable Challenge Solutions | 2 | 2 | 2
R3.0 | # Risk Events | 0 | 0 | 0
R4.0 | # ORC Audits in progress | 0 | 0 | 0
R4.1 | # ORC Audit Exceptions | 0 | 0 | 0
 | INTERNAL BUSINESS PROCESS
P1.0IP1 | Total Transactions Processed | 57612386 | 57202113 | 52886568
P1.0IP2 | POD volume |  | 39557505 | 41127204
P1.1IP1 | Transaction Growth Rate | -0.0072 | 0.0261 | -0.0541
P1.1IP2 | POD growth |  | 0.0098 | 0.0382
P2.0 | Volume of items STP | 36511981 | 36737443 | 38002359
P2.1 | % Straight Through Processed
P3.0 | DPMO -for future use | 0 | 0 | 0
P3.1 | Sigma level- for future use | NA | NA
P4.0 | Labor Efficiency-Throughput (OMP) | not yet collected | not yet collected | 23293
P5.0 | Capacity Utilization (OMP) | not yet collected | not yet collected | 0
P5.1 | Procedural Training Conducted (OMP) | 0 | 0 | 0
P6.0 | Average Call Speed
P7.0 | Product Quality (Defect Density) | 0 | 0 | 0
P8.0 | % Availability (Process, Machine, or Application)
P8.0;1 | Total hrs. per month system s/b available | 0 | 0 | 639
P8.0.2 | downtime in hours | 0 | 0 | 0
P8.1 | Code Blue Events | 0 | 0 | 0
[NAME] | Code Blue Transactions | 0 | 0 | 0
P9.0 | Strategic Projects | 0 | 0 | 0
 | LEARNING AND GROWTH
L1.0 | Regretted Turnover | 0 | 0 | 0
L2.0 | Employee Experience Rate (Current) | 4 | 4 | 4
L2.1 | Employee Experience Rate ( Prior) | 3.99 | 3.99 | 3.99
L3.0 | Average Employee Tenure (Bank ) | 10.8 | 10.8 | 10.9
L3.1 | Average Employee Tenure ( Department) | 10.3 | 10.4 | 10.7
L4.0 | Time to Hire | 0 | 0 | 0 | 0
L5.0 | % Complete Compliance Training
[NAME] | Procedural Training Conducted (in Hours) | 0 | 0 | 0 | 0
L5.0.1 | # employees expected to have completed required Compliance training (quarterly) | 0 | 0 | 75
L5.0.2 | # employees who have completed required Compliance training (quarterly) | 0 | 0 | 75
[NAME] | # Associates with Job Related Certifications | 0 | 0 | 0 | 0
L5.2.1 | Number of job related certifications | 0 | 0 | 0 | 0
[NAME] | % Six Sigma Trained
L5.3.1 | Total # of employees planned to complete Six Sigma Training | 0 | 0 | 0 | 0
L5.3.2 | # of employees (of planned) that completed six sigma training | 2 | 2 | 2
L6.0 | # of Policies & Procedures unwritten or expired | 0 | 0 | 0 | 0
[NAME] | % Employees Recognized- WOW
L8.0.1 | Actual # of Employees with 2 or more WOWs | 3.72 | 3.76 | 3.97
L8.1 | % Employees Recognized- Non WOW
L8.1.1 | Actual # of Employees with 2 or more non WOW Recognitions | 0 | 0 | 0 | 0