Spreadsheet: 138379d1327630969-counting-the-total-time-testing-2-time
Sheet: Sheet1

 |  | Report Name: |  |  |  |  | Hourly |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Time Frame: |  |  |  |  | 01/26/2012 12:00:00 AM |  |  |  |  |  |  | To |  |  |  | 01/26/2012 06:10:22 PM
 |  | Template Name: |  |  |  |  | Agent Chat Productivity by [NAME] |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Sort By: |  |  |  |  | User Name
 |  | Description: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | [NAME]: |  |  |  |  | Ascending
 |  | User List: |  |  |  |  | All
 |  | Queue |  |  |  |  |  |  |  | [NAME] |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Average Time
 |  |  |  |  |  |  |  |  |  | Assign |  |  | Transfer |  |  |  |  | Conference |  |  |  | Total |  |  |  |  | Work |  |  |  |  |  |  | Wrap |  |  |  |  |  |  |  |  | Handle
 |  | User Name: |  |  | Anoop Sukumar 10170655 |  |  |  |  |  |  |  |  |  |  | Manager: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Department: |  |  |  |  |  |  | Kodak Support
 |  | All in One Printer Chat |  |  |  |  |  |  | 2 |  |  | 0 |  |  |  |  |  | 0 |  |  |  |  | 2 |  |  |  | 00:50:12 |  |  |  |  |  |  |  | 00:01:03
 |  | Total |  |  |  |  |  |  |  | 2 |  | 0 |  |  |  |  |  | 0 |  |  |  |  | 2 |  |  |  | 00:50:12 |  |  |  |  |  |  |  | 00:01:03 |  |  |  |  |  |  |  |  | 00:51:16
 |  | User Name: |  |  | [NAME] 10170897 |  |  |  |  |  |  |  |  |  |  | Manager: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Department: |  |  |  |  |  |  | Kodak Support
 |  | All in One Printer Chat |  |  |  |  |  |  | 12 |  |  | 0 |  |  |  |  |  | 0 |  |  |  |  | 12 |  |  |  | 00:29:18 |  |  |  |  |  |  |  | 00:01:52 |  |  |  |  |  |  |  |  | [NAME]
 |  | Total |  |  |  |  |  |  |  | 12 |  | 0 |  |  |  |  |  | 0 |  |  |  |  | 12 |  |  |  | 00:29:18 |  |  |  |  |  |  |  | 00:01:52 |  |  |  |  |  |  |  |  | 00:31:10
 |  | User Name: |  |  | Arjun Chaudhary 10171597 |  |  |  |  |  |  |  |  |  |  | Manager: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Department: |  |  |  |  |  |  | Kodak Support
 |  | All in One Printer Chat |  |  |  |  |  |  | 10 |  |  | 0 |  |  |  |  |  | 0 |  |  |  |  | 10 |  |  |  | 00:30:21 |  |  |  |  |  |  |  | [NAME] |  |  |  |  |  |  |  |  | 00:31:13
 |  | Total |  |  |  |  |  |  |  | 10 |  | 0 |  |  |  |  |  | 0 |  |  |  |  | 10 |  |  |  | 00:30:21 |  |  |  |  |  |  |  | [NAME] |  |  |  |  |  |  |  |  | 00:31:13
 |  | User Name: |  |  | Chalam Raju Chalam 10172481 |  |  |  |  |  |  |  |  |  |  | Manager: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Department: |  |  |  |  |  |  | Kodak Support
 |  | All in One Printer Chat |  |  |  |  |  |  | 12 |  |  | 0 |  |  |  |  |  | 0 |  |  |  |  | 12 |  |  |  | 00:29:05 |  |  |  |  |  |  |  | 00:00:23 |  |  |  |  |  |  |  |  | 00:29:28
 |  | Total |  |  |  |  |  |  |  | 12 |  | 0 |  |  |  |  |  | 0 |  |  |  |  | 12 |  |  |  | 00:29:05 |  |  |  |  |  |  |  | 00:00:23 |  |  |  |  |  |  |  |  | 00:29:28
 |  | User Name: |  |  | Chandrasekhar [NAME] |  |  |  |  |  |  |  |  |  |  | Manager: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Department: |  |  |  |  |  |  | Kodak Support
 |  | All in One Printer Chat |  |  |  |  |  |  | 8 |  |  | 0 |  |  |  |  |  | 0 |  |  |  |  | 8 |  |  |  | 00:52:41 |  |  |  |  |  |  |  | 00:00:32 |  |  |  |  |  |  |  |  | 00:53:13
 |  | Total |  |  |  |  |  |  |  | 8 |  | 0 |  |  |  |  |  | 0 |  |  |  |  | 8 |  |  |  | 00:52:41 |  |  |  |  |  |  |  | 00:00:32 |  |  |  |  |  |  |  |  | 00:53:13
 |  | User Name: |  |  | Chinna [NAME] 10170269 |  |  |  |  |  |  |  |  |  |  | Manager: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Department: |  |  |  |  |  |  | Kodak Support
 |  | All in One Printer Chat |  |  |  |  |  |  | 6 |  |  | 0 |  |  |  |  |  | 0 |  |  |  |  | 6 |  |  |  | 00:24:12 |  |  |  |  |  |  |  | 00:01:43 |  |  |  |  |  |  |  |  | 00:25:55
 |  | Total |  |  |  |  |  |  |  | 6 |  | 0 |  |  |  |  |  | 0 |  |  |  |  | 6 |  |  |  | 00:24:12 |  |  |  |  |  |  |  | 00:01:43 |  |  |  |  |  |  |  |  | 00:25:55
 |  | User Name: |  |  | [NAME] 10169015 |  |  |  |  |  |  |  |  |  |  | Manager: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Department: |  |  |  |  |  |  | Kodak Support
 |  | All In One NPSQ OPAL Chat |  |  |  |  |  |  | 2 |  |  | 0 |  |  |  |  |  | 0 |  |  |  |  | 2 |  |  |  | 00:24:12 |  |  |  |  |  |  |  | 00:00:36 |  |  |  |  |  |  |  |  | 00:24:49
 | Created at: 01/27/2012 03:40:21 AM (GMT +05:30) |  |  |  |  |  |  |  |  |  |  |  |  | Data last updated at: 01/27/2012 03:30:00 AM (GMT +05:30) |  |  |  |  |  |  |  |  |  |  |  |  |  | Created by: [NAME] |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Page 1 |  |  | of 64