Spreadsheet: 03f7b5c6-7f74-4d23-8b96-2df71fa82f05
Sheet: Sheet1

Business, Management and Administration | Unnamed: 1 | Unnamed: 2 | Unnamed: 3 | Unnamed: 4 | Unnamed: 5
Foundation
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
BAC02.01 | Communications | Language Arts Courses                       #3: Business Communications | Comprehend and use reading strategies to learn meaning, technical concepts, vocabulary and follow directions. | Use purpose as a context to select reading strategies and read text. | Identify purpose of business correspondence and documents.
 |  |  |  |  | Identify complexity of business correspondence and documents.
 |  |  |  |  | Use at least one reading strategy (skimming, reading for detail, reading for meaning and other critical analysis) for business correspondence and documents, and describe why you selected that strategy.
 |  |  |  | Analyze business correspondence and documents to learn meaning, technical concepts, vocabulary and follow directions. | Determine relevance, accuracy and appropriateness of business correspondence and documents.
 |  |  |  |  | Integrate information with prior knowledge.
 |  |  |  |  | Identify complexities and discrepancies in information.
 |  |  |  |  | Analyze information presented in a variety of formats such as tables, lists and figures.
 |  |  |  | Interpret, transcribe and communicate information, data, and observations to apply information learned from reading to actual practice. | Explain meaning of new terms, vocabulary and concepts.
 |  |  |  |  | Interpret technical materials used.
 |  |  |  |  | Write specific steps for applying information learned to task or new situation.
 |  |  |  |  | Write set of directions for others sharing information learned and applying that task or new situation.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
BAC02.02 | Communications | Language Arts Courses                       #3: Business Communications | Compose and prepare written communications to convey technical concepts and company information. | Employ writing skills to compose business letters and correspondence. | Communicate main ideas and supporting facts.
 |  |  |  |  | Use correct spelling, punctuation, and capitalization.
 |  |  |  |  | Use correct grammar and sentence structure.
 |  |  |  |  | Organize and arrange information for effective coherence.
 |  |  |  |  | Provide for cost efficiency.
 |  |  |  | Use writing and organizational skills to construct reports, graphs and tables. | Compile and arrange information to communicate main facts.
 |  |  |  |  | Document sources and references of data.
 |  |  |  |  | Organize and arrange information for effective coherence.
 |  |  |  | Use technology to design and develop multimedia materials. | Use appropriate software to develop text, charts, graphs or figures.
 |  |  |  |  | Use correct spelling, punctuation, capitalization and grammar.
 |  |  |  |  | Compile and arrange information to communicate main facts.
 |  |  |  |  | Document sources and references of data.
 |  |  |  |  | Organize and arrange information for effective coherence.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  |  | Use description of audience and purpose to prepare written documents. | Use technical terms and concepts.
 |  |  |  |  | Incorporate and use references effectively and accurately.
 |  |  |  |  | Report objective and/or subjective information.
BAC02.03 | Communications | Language Arts Courses                       #3: Business Communications | Interpret verbal and nonverbal messages to enhance communication with co-workers and external customers. | Interpret behaviors to enhance communication. | Identify verbal cues.
 |  |  |  |  | Explain message conveyed by verbal behaviors.
 |  |  |  | Interpret nonverbal behaviors to enhance communication. | Interpret nonverbal cues.
 |  |  |  |  | Observe eye contact, facial expressions, posture, gestures and other body language.
 |  |  |  |  | Explain message conveyed by nonverbal behaviors.
 |  |  |  | [NAME] effectively to individuals, groups and in informal discussions. | Explain company procedures and policies.
 |  |  |  |  | Direct inquiries to appropriate location for response.
 |  |  |  |  | Greet visitors and clients respectfully and promptly.
 |  |  |  |  | Achieve purpose and objectives of discussion by participating in meetings and staying on the subject/task.
 |  |  |  |  | Reflect appropriate volume, rate and clarity in voice.
 |  |  |  |  | Respond to questions and comments on presentation effectively.
 |  |  |  |  | Use telephone etiquette to conduct company business.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
BAC02.04 | Communications | Language Arts Courses                       #3: Business Communications | Develop and deliver formal and informal presentations relating to a broad range of business topics. | Use description of audience and purpose to prepare oral presentations. | Know subject matter.
 |  |  |  |  | Identify characteristics of the audience and adjust to their ability to understand.
 |  |  |  |  | Use technical terms and concepts correctly.
 |  |  |  |  | Use proper organization and structure to achieve coherence of major points.
 |  |  |  | Identify and prepare support materials to prepare oral presentation. | Identify media and visual aids appropriate to understanding of topic.
 |  |  |  |  | Operate any equipment used with support materials smoothly and efficiently.
 |  |  |  |  | Prepare visual aids and support materials for easy viewing and without error.
 |  |  |  | Deliver presentation to sustain listeners' attention and interest. | Deliver presentation without grammatical error.
 |  |  |  |  | Speak clearly with appropriate volume, rate and gestures.
 |  |  |  |  | Use support materials in the presentation that enhance the understanding of the topic and the interest level of the audience.
 |  |  |  |  | Evaluate listeners' interest and receptiveness.
 |  |  |  |  | Use verbal and nonverbal feedback strategies to engage discussion and adjust message and delivery.
 |  |  |  |  | Respond to questions and comments on presentation.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
BAC02.05 | Communications | Language Arts Courses                       #3: Business Communications | Exhibit people skills to deal positively with a variety of personalities and diverse individuals. | Use positive strategies to resolve conflicts. | Control and channel emotions.
 |  |  |  |  | [NAME] positively to praise or criticism.
 |  |  |  |  | Provide constructive praise or criticism.
 |  |  |  |  | [NAME] positively to coaching and requests.
 |  |  |  | Exhibit respect to manage group activities. | Work together positively with team members.
 |  |  |  |  | Exhibit proper etiquette.
 |  |  |  |  | [NAME] effectively to questions and comments.
 |  |  |  | Be understanding to provide good customer/client service. | Communicate accurate information in a timely manner.
 |  |  |  |  | Hear concern or inquiry and recommend appropriate person or department to handle situation.
 |  |  |  |  | Address customer or client’s concern.
BAC02.06 | Communications | Language Arts Courses                       #3: Business Communications | Apply active listening skills to obtain and clarify information. | Reflect on message/information given to clarify information. | Determine complexity of discussion.
 |  |  |  |  | Identify effect of physical, social and psychological factors on ability to listen.
 |  |  |  |  | Explain the message given.
 |  |  |  | Respond with restatement and clarification techniques to clarify information. | Ask questions to seek or confirm understanding.
 |  |  |  |  | Paraphrase or repeat information.
 |  |  |  |  | Record and summarize information in written notes.
 |  |  |  |  | Follow directions and/or respond in a positive way with clear, concise comments.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
BAC02.08 | Communications | Language Arts Courses                       #3: Business Communications | Interpret and use tables, charts and figures to support written and oral communication. | Develop tables, charts and figures to support written and oral communication. | Compile facts and arrange in organized manner for a table, chart or figure.
 |  |  |  |  | Document sources of data.
 |  |  |  |  | Determine most appropriate way to display data for effective coherence.
 |  |  |  |  | Prepare table, chart, graph or figure for inclusion in publication or presentation.
 |  |  |  | Interpret tables, charts and figures used to support written and oral communication. | Evaluate reference or source of data for authenticity and reliability.
 |  |  |  |  | Explain information presented in tables, charts and figures.
 |  |  |  |  | Prepare written summary of findings expressed in tables, charts and figures.
BAC02.09 | Communications | Language Arts Courses                       #3: Business Communications | Locate, organize and reference written information from various sources to communicate with co-workers and clients/participants. | Locate written information to communicate with co-workers and clients/participants. | Identify topic.
 |  |  |  |  | Conduct search of information using card catalog, keywords, and/or search engines.
 |  |  |  |  | Locate variety of resources such as books, journals, and magazines.
 |  |  |  |  | Locate information from electronic forms including the Internet.
 |  |  |  | Organize information to use in written and oral communications. | Read and take notes from selected resources.
 |  |  |  |  | Prepare outline that emphasizes major points with supporting data.
 |  |  |  |  | Present information in organized, easy-to-follow manner.
 |  |  |  | Document the source and proper reference to use in written information. | Prepare a bibliography.
 |  |  |  |  | Footnote excerpts and quotations.
 |  |  |  |  | Follow rules and regulations relating to plagiarism and copyright.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
BAC03.01 | Problem Solving and Critical Thinking | #1: Business Essentials | Apply accepted problem-solving methods to solve business problems. | Apply logic and common sense to identify the problem. | Define the problem in concrete terms.
 |  |  |  |  | Identify all affected parties.
 |  |  |  | Prepare acceptable outcomes to identify alternatives. | Brainstorm possible alternatives.
 |  |  |  |  | List the alternatives.
 |  |  |  | Visualize outcomes to evaluate the alternatives. | Explore the consequences and potential impact of each alternative.
 |  |  |  |  | Evaluate the feasibility of each alternative.
 |  |  |  | Rank options to select a solution. | Rank alternative solutions.
 |  |  |  |  | Choose the best solution.
 |  |  |  | Implement and evaluate the decision to make sure the best solution was selected. | Implement the decision.
 |  |  |  |  | Compare and contrast the actual outcome with the anticipated outcome.
 |  |  |  |  | Formulate a corrective action plan as necessary.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
BAC04.01 | Information Technology Applications | #2: Business Technology Applications                                  #4: Advanced Business Technology Applications | Use technology based tools to accomplish business services and planning. | Use computer applications to locate, select and manage business information. | Identify and locate information sources using technology.
 |  |  |  |  | Use local and wide area networks.
 |  |  |  |  | Select relevant information by applying accepted research methods.
 |  |  |  |  | Obtain a functional use of software (word processing, database, spreadsheet, presentation, graphics, etc.)
 |  |  |  | Operate technology tools to perform business applications. | Manage and maintain technology tools.
 |  |  |  |  | Diagnose and solve common technology problems.
 |  |  |  |  | Efficiently use input devices.
 |  |  |  |  | Efficiently use outcome devices.
 |  |  |  | Operate technology tools to explore and solve business problems. | Observe, analyze, interpret and draw conclusions using technology to resolve business problems.
 |  |  |  |  | Use technology to evaluate, combine and extend information to resolve business problems.
BAC04.02 | Information Technology Applications | #2: Business Technology Applications                                  #4: Advanced Business Technology Applications | Use technology responsibly to apply its functions and understand its impact. | Examine selected situations to discriminate between responsible and irresponsible uses of technology. | Explain ethical and legal behavior regarding software.
 |  |  |  |  | Recognize an original idea and its appropriate use and restraints.
 |  |  |  |  | Explain the purpose and use of filtering (i.e., spam).
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Research available business technologies to evaluate the ways technology impacts culture and daily living. | Integrate use of technology into daily activities.
 |  |  |  |  | Recognize the implications of emerging technologies.
BAC04.03 | Information Technology Applications | #2: Business Technology Applications                                  #4: Advanced Business Technology Applications | Use technology to express ideas and exchange business information. | Use multimedia to convey business ideas. | Prepare a graphic media presentation.
 |  |  |  |  | Prepare presentation notes for a variety of audiences.
 |  |  |  | Use technology to exchange business information. | Compare methods for interacting with others using technology.
 |  |  |  |  | Use communications technology to exchange ideas and information (such as email, GroupWare, WebEx, etc.).
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
BAC05.01 | Systems | #1: Business Essentials | Understand roles within teams, work units, departments, and organizations to identify the effect of systems on the activities of a business. | Review sources to trace the development of a business and learn the overall structure. | Identify early stages and growth of a business.
 |  |  |  |  | Analyze current trends in society and how they affect a business.
 |  |  |  |  | Analyze common roles and typical responsibilities of a business.
 |  |  |  |  | Explain the major competitive challenges faced by a business.
 |  |  |  | Use organizational charts to analyze the workplace operations of a business. | Identify mission, organizational goals and objectives of a business.
 |  |  |  |  | Understand the components of a business plan.
BAC05.02 | Systems | #1: Business Essentials | Use resources to manage and improve organizational systems. | Apply good customer service skills to improve customer relationships. | Identify needs and requirements of internal and external customers.
 |  |  |  |  | Handle customer problems and complaints.
 |  |  |  | Explain how planning and budgeting are used to accomplish organizational goals and objectives. | Explain how work plans and budgets are used to allocate people and resources effectively.
 |  |  |  |  | Identify reports used to track performance and resources, and explain how they are used.
 |  |  |  |  | Explain how plans and budgets are revised to meet goals and objectives.
 |  |  |  | Explain how planning is used to improve overall organizational performance. | Identify and describe most critical performance problems that businesses typically face.
 |  |  |  |  | Describe how improvements are identified.
 |  |  |  |  | Use structured problem-solving process to develop improvements.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
BAC06.01 | Safety, Health, and Environmental | #1: Business Essentials | Assess workplace conditions to maintain safe and healthful working conditions. | Inspect workplace conditions to identify individual roles in safety, health and/or environmental situation. | Describe the individual role as it relates to causes of accidents.
 |  |  |  |  | Describe the individual role in identifying dangers in the workplace.
 |  |  |  |  | Describe the workplace environment as it relates to an employee in a given situation.
 |  |  |  | Apply knowledge of safety, health and environmental concerns to identify potential hazards. | List common causes of accidents.
 |  |  |  |  | Explain the dangers in the workplace.
 |  |  |  |  | Evaluate the workplace environment of an employee in a given situation.
 |  |  |  | Acquire knowledge of federal and state health and safety regulations to support a safe working environment. | Identify applicable regulations.
 |  |  |  |  | Recognize penalties for noncompliance with the regulations.
 |  |  |  |  | Describe procedures for reporting noncompliance with regulations.
BAC06.02 | Safety, Health, and Environmental | #1: Business Essentials | Assess hazards, ergonomics, and surface safety in business environment to follow safety procedures and respond to emergency plan. | Examine workplace to identify and describe hazards. | Define safety hazards.
 |  |  |  |  | Identify safety hazards in given situations.
 |  |  |  |  | Recommend corrective action plan for safety hazards.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Examine facilities and equipment to identify and describe the principles of ergonomics. | Define ergonomics.
 |  |  |  |  | List principles of ergonomics.
 |  |  |  |  | Recommend action plan for applying ergonomics in given situation.
 |  |  |  |  | Evaluate the problems of poor ergonomics.
 |  |  |  | Inspect floors and movement areas to identify surface safety conditions that exist in businesses. | Identify OSHA standards for working surfaces.
 |  |  |  |  | Identify common cause of workplace, slips, trips, and falls.
 |  |  |  |  | Recommend protective measure to avoid slips, trips, and falls.
BAC06.03 | Safety, Health, and Environmental | #1: Business Essentials | Identify, safeguard and eliminate causes of combustible materials, fires and emergencies to establish a fire-safe working environment. | Safeguard and eliminate cause of combustible materials and fires to promote personnel safety. | Describe the classifications of flammable and combustible liquids.
 |  |  |  |  | Identify and discuss safe practices for using, storing, and disposing of flammables and combustibles.
 |  |  |  |  | Describe and identify fire hazards and fire reporting procedures.
 |  |  |  | Plan specific procedures to apply to emergency situations. | Identify emergency exits and rally points.
 |  |  |  |  | Identify and describe bloodborne pathogens standards.
 |  |  |  |  | Describe safe practices to use in giving assistance to others who may be injured.
 |  |  |  |  | Compare differences in procedures for each type of emergency.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
BAC07.01 | Leadership and Teamwork | #1: Business Essentials | Identify characteristics of the leadership role to perform leadership activities. | Exhibit trustworthy behavior to develop successful business relationships. | Define integrity in the workplace.
 |  |  |  |  | Make the right decisions in ethical challenges.
 |  |  |  | Understand the necessary attributes to exercise leadership in business. | Describe common behaviors of typical leaders within an organization.
 |  |  |  |  | Explain key performance measures for typical leaders within an organization.
 |  |  |  |  | Maintain professional competence by keeping current in the business field.
BAC07.02 | Leadership and Teamwork | #1: Business Essentials | Work as a team to develop and implement company vision and goals. | Understand the need for a common vision or mission statement to focus company energies. | Involve all stakeholders in developing a common vision or mission statement.
 |  |  |  |  | Explain the components of a corporate mission statement.
 |  |  |  |  | Explain methods of gaining buy-in from all members and future members of the organization.
 |  |  |  | Develop goals and objectives to provide clear directions for all personnel. | Translate corporate mission statement with qualified objectives.
 |  |  |  |  | Explain how corporate goals and objectives support mission statement.
 |  |  |  | Implement as a team departmental goals and objectives to obtain personnel participation in the planning process. | Explain methods for implementing departmental goals and objectives.
 |  |  |  |  | Compare departmental goals and objectives with company goals and objectives.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
BAC07.03 | Leadership and Teamwork | #1: Business Essentials | Collaborate with others to accomplish business tasks. | Provide leadership to group or team to motivate personnel. | Motivate co-workers to achieve goals.
 |  |  |  |  | Distribute work fairly and responsibly.
 |  |  |  |  | Take ownership for work.
 |  |  |  | Work with others to achieve tasks. | Treat people with respect.
 |  |  |  |  | Display commitment and positive attitude.
 |  |  |  |  | Assist co-workers in completing the job.
 |  |  |  |  | Adapt to changes in work activities.
BAC08.01 | Ethics and Legal Responsibilities | #1: Business Essentials                                 #4: Marketing | Apply business laws and regulations to business situations. | Apply laws and regulations to personnel situations. | Explain major points and purpose of laws and regulations concerning sexual harassment, gender equity and disabilities.
 |  |  |  |  | Identify resources that provide specific information regarding personnel laws and regulations.
 |  |  |  |  | Apply major laws affected in given scenarios/situations.
 |  |  |  | Apply information about contracts to specific business situations. | Identify major elements of a business contract.
 |  |  |  |  | Compare contracts for differences.
 |  |  |  |  | Develop a business contract for a given situation.
 |  |  |  | Identify resources to keep business related laws and regulations current. | Identify types of resources that provide information on laws and regulations.
 |  |  |  |  | Analyze company procedures for compliance with laws and regulations.
 |  |  |  |  | Evaluate a list of resources that would update and comply with laws and regulations.
 |  |  |  | Apply knowledge of copyright laws to business situations. | Analyze and interpret copyright laws and regulations.
 |  |  |  |  | Demonstrate ability to apply copyright laws to specific situations.
 |  |  |  |  | Identify procedures to avoid violation of copyright laws.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
BAC08.02 | Ethics and Legal Responsibilities | #1: Business Essentials                                 #4: Marketing | Exhibit ethical conduct to business negotiations and decisions. | Use ethical business practices to conduct business in a  legal and responsible manner. | Explain difference between an ethical business practice and legal responsibility.
 |  |  |  |  | Identify ethical and legal issues in given business situations.
 |  |  |  |  | Identify and explain alternative strategies that address unethical and illegal business actions.
 |  |  |  | Apply ethical principles to decision-making related to clients, customers and fellow-workers. | Demonstrate responsibility for actions.
 |  |  |  |  | Exhibit respect for others.
 |  |  |  |  | Assume responsibility for decisions and actions.
 |  |  |  | Apply professional conduct to business situations. | Interpret company policies and procedures for professional conduct.
 |  |  |  |  | Explain difference in personal and professional conduct.
 |  |  |  |  | Apply professional conduct in different business situations.
 |  |  |  |  | Identify strategies for improving professional conduct in specific business situations.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
BAC09.01 | Employability and Career Development | #1: Business Essentials                        #3: Principles of Sales and Promotion | Exhibit positive work behaviors and personal qualities to enhance the work environment. | Demonstrate self-discipline, self-worth, positive attitude, and integrity to improve the workplace. | Demonstrate regular attendance.
 |  |  |  |  | Exhibit pride in work.
 |  |  |  |  | Follow company dress and appearance standards.
 |  |  |  |  | Demonstrate leadership and teamwork.
 |  |  |  |  | Exercise honesty in the workplace setting.
 |  |  |  | Demonstrate flexibility and willingness to learn new  knowledge and skills to increase job efficiency. | Exhibit ability to handle stress.
 |  |  |  |  | Display initiative.
 |  |  |  |  | Participate in company orientation and training.
 |  |  |  |  | Identify strategies that will impact efficiency of job.
 |  |  |  | Exhibit commitment to the organization to achieve company goals. | Follow established rules, regulations and policies.
 |  |  |  |  | Explain employer/management responsibilities.
 |  |  |  |  | Demonstrate cost effectiveness.
 |  |  |  |  | Demonstrate time management.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
BAC09.02 | Employability and Career Development | #1: Business Essentials                        #3: Principles of Sales and Promotion | Identify and explore career opportunities to create a professional growth and development plan. | Utilize multiple resources to locate and identify career opportunities for growth in business, management and administration. | Locate and interpret career information for career opportunities.
 |  |  |  |  | Identify job requirements for at least three career opportunities.
 |  |  |  |  | Identify educational and credentialing requirements for at least three career opportunities.
 |  |  |  | Analyze interests and aptitudes to determine potential careers in business, management and administration. | Identify personal interests and aptitudes.
 |  |  |  |  | Identify job requirements and characteristics for each career of interest.
 |  |  |  |  | Compare personal interests and aptitudes with job requirements and characteristics.
 |  |  |  | Identify career goals and objectives to develop career plan. | Compare career information with personal interests.
 |  |  |  |  | Identify goals and objective for reaching and advancing in career.
 |  |  |  |  | Develop a list of suggested strategies for reaching career objectives.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
BAC09.03 | Employability and Career Development | #1: Business Essentials                        #3: Principles of Sales and Promotion | Apply job-seeking skills to seek, evaluate, apply for and accept employment. | Utilize multiple resources to locate job opportunities in business, management and administration utilizing multiple resources. | Identify resources for finding employment.
 |  |  |  |  | Analyze job requirements with personal qualifications, interests, and aptitudes.
 |  |  |  |  | Select job opportunity that matches personal qualifications, interests, and aptitudes.
 |  |  |  | Apply organizational and writing skills to prepare a resume, job application letter and job application. | Develop a personal resume for specific job opening.
 |  |  |  |  | Write letter of application for specific job opening.
 |  |  |  |  | Complete job application forms provided by employer.
 |  |  |  | Exhibit verbal and nonverbal skills to respond appropriately in job interview. | Exhibit acceptable dress for interview.
 |  |  |  |  | Demonstrate professional conduct before, during and after interview.
 |  |  |  |  | Communicate your qualifications and interests clearly and concisely.
 |  |  |  |  | Write follow-up letter after interview.
 |  |  |  | Accept or reject employment. | Evaluate and compare job advantages and disadvantages.
 |  |  |  |  | Write acceptance or rejection letter.
 |  |  |  |  | Complete employment forms upon acceptance.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
[NAME] | Employability and Career Development | #1: Business Essentials                        #3: Principles of Sales and Promotion | Exhibit an understanding of written organizational policies, rules and procedures to optimize employee performance. | Locate information on organizational policies in handbooks and manuals. | Identify the contents of various organizational publications.
 |  |  |  |  | Determine the appropriate document for specific job responsibilities and work assignments.
 |  |  |  | Apply organizational policies and rules to a specific work situation. | Locate and identify specific organizational policy, rule or procedure to assist with a given situation.
 |  |  |  |  | Apply a specific organizational policy, rule or procedure to a given situation.
BAC10.01 | Technical Skills | #1: Business Essentials                   #2: Business Technology Applications                              #3: Principles of Sales and Promotion | Use effective communication skills for all modes of business. | Use multi-media platforms as communication tools to receive and deliver information. | Use email correctly and appropriately.
 |  |  |  |  | Exhibit the ability to use a facsimile.
 |  |  |  |  | Exhibit the correct use of all phone and web-based communication systems (cell phones, multi-line phones, etc.)
 |  |  |  |  | Exhibit the use of hand-held computers.
 |  |  |  |  | Deliver and receive information via the Internet (in accordance with company's e-business infrastructure).
 |  |  |  |  | Use data projectors or other presentation tools.