Spreadsheet: 28a11a63-18ed-4111-adf7-6243072a9a89
Sheet: Sheet1

Unnamed: 0 | Unnamed: 1 | Unnamed: 2 | Unnamed: 3 | Unnamed: 4 | Unnamed: 5 | Unnamed: 6 | Unnamed: 7 | Unnamed: 8 | Unnamed: 9 | Unnamed: 10
 | Performance Targets | 1st Qtr | 2nd Qtr | [NAME] | [NAME] | Provider
 | 1. Emergent/Crisis
Access to Services | 1.1  100% (N) of individuals presenting to emergency services will be responded to through a face-to-face contact within 1 hour of notification. |  | X |  | X | COMHC
 | 2. Basic
 | 2.1  85% (N) of newly identified clients will be scheduled for an appointment within 14 days of their initial call/contact. |  | X |  | X | COMHC  Maryhaven  RPR
 | 2.2  90% (N) of newly identified clients in need of community psychiatric supportive treatment (CPST) services will be scheduled a clinical face-to-face appointment within 14 calendar days of identified need. |  | X |  | X
 | 2.3  90% (N) of newly identified clients in need of psychiatric services will be scheduled within 30 calendar days of determined need. |  | X |  | X | COMHC
 | 2.4  90% (N) of clients will be scheduled a psychiatric follow up appointment within 30 calendar days of determined need. |  | X |  | X
 | 2.5  90% (N) of clients in need of psychological assessments will be scheduled within 14 calendar days. |  | X |  | X
 | 2.6  95% (N) of active clients, known to the agency, will be seen face-to-face by their CPST worker/clinician within 5 days of discharge from inpatient care. |  | X |  | X
 | 2.7  95% (N) of clients discharged from inpatient care will not incur additional hospitalizations for at least 90 days post discharge. |  | X |  | X
 | 3. Hotline
 | 3.1  Less than 10% (N) of individuals accessing hotline will abandon the call prior to speaking with a hotline worker. |  | X |  | X | Helpline
 | 3.2  Interruptions in hotline service will not exceed 3 occurences per quarter. |  | X |  | X
 | 4. Batterer's Intervention
Specialized Adult Services | 4.1  Of the 15 individuals participating in the Batterer's Intervention Group, 86% (13) will not reoffend during participation, & will successfully complete the program. |  |  |  | X | TP
 | 6. SAMI
 | 6.1  The IDDT fidelity review will achieve a composite score of 4.0 or greater. |  |  |  | X | COMHC
 | 7. Employment
 | 7.1  The SE fidelity review will achieve a composite score of 4.0 or greater. |  |  |  | X
 | 7.2  Of the 200 consumers receiving employment services through COVA, 37.5% (75) will have community work experiences. |  |  |  | X | COVA
 | 7.3  Of the individuals beginning competitive work, 70% (N) will maintain employment for at least 90 days. |  |  |  | X
 | 8. Jail-Based Services
Criminal Justice | 8.1  Of the 60 individuals participating in the jail-based, AOD program in Delaware County Correctional Facility, 30% (20) will participate in post incarceration outpatient treatment. |  | X |  | X | RPR
 | 11. STAR
Housing/       Residential Treatment | 11.1  20% (N) of the non-respite residents at STAR, will have access to the level of housing services necessary to support them in the community. |  |  |  | X | COMHC
 | 12. Community-Based Housing
Housing/       Residential Treatment | 12.1  Of the 95 consumers receiving housing assistance from 7/1/09 to 6/30/10, 78% (74) will reach the end of the period 1) without issues of lease or HAP non-compliance left unresolved; 2) in good standing in their neighborhood. |  | X |  | X | Del-Mor
 | 12.2  85% (N) of tenants will remain in compliance with requirements for safe & sanitary housing. |  |  |  | X
 | 13. Supported Housing
 | 13.1  Of the 8 tenants who remain in supported housing for 12 months, 50% (4) will be employed. |  |  |  | X
 | 13.2  Of the 8 tenants who remain in the supported housing for 24 months, 50% (4) will be successful in maintaining housing of their choice for an additional 12 months. |  |  |  | X | Del-Mor
 | 13.3  The supported housing will achieve a 90% (N) utilization rate of available units by targeted population on an annual basis. |  |  |  | X
 | 14.  Partial Hospitalization Programs (PH)
Specialized Services Youth | 14.1  Of the 16 youth participating in the PH program, 11 will report a decrease in the problem severity scale or symptoms at discharge from the program or by the end of the school year. |  |  |  | X | COMHC
& Families | 15. Specialized School-Based Program
 | 15.1  41% (N) of the youth receiving specialized services through alternative education sites in Delaware County will transition to a less restrictive level of care. |  |  |  | X
 | 15.2  70% (N) of the youth receiving specialized services through alternative education sites in Delaware County, will show a decrease in educational risks on the S-BAY at discharge from the program or by the end of the year. |  |  |  | X | ESCCO
 | 15.3  70% (N) of the youth receiving specialized services through alternative education sites in Delaware County, will report a decrease in personality/behavior risks on the S-BAY at discharge from the program or by the end of the year. |  |  |  | X
 | 19. School-Based AOD Prevention
 | Of the 80 students participating in the Positive Leadership program at Highland High School:
Prevention Education | 19.1  68% (52) of students reporting alcohol use in the past 30 days on the pre-test will report a decrease in their 30 day alcohol consumption from pre-test to post-test. |  |  |  | X
 | 19.2  45%(36) of students will demonstrate an increase in their academic performance. |  |  |  | X | Maryhaven
 | 19.3  85% (68) of students will demonstrate an increase in self-confidence & personal control (decrease in misconduct e.g. expulsion, suspension, called to principal’s office). |  |  |  | X
 | Of the 15 students participating in the Positive Leadership program at Cardington High School:
 | 19.4  65% (10) of students reporting alcohol use in the past 30 days on the pre-test will report a decrease in their 30 day alcohol consumption from pre-test to post-test. |  |  |  | X
 | 19.5  45% (7) of students will demonstrate an increase their academic performance. |  |  |  | X | Maryhaven
 | 19.6  85% (13) of students will demonstrate an increase in self-confidence & personal control (decrease in misconduct e.g. expulsion, suspension, called to principal’s office). |  |  |  | X
 | 20.  BH Data
Outcomes (General) | 20.1  BH data will be submitted on 100% (N) of clients entering treatment. |  | X |  | X | COMHC     Maryhaven    RPR  TP
 | 21.  AOD Treatment
 | 21.1  55% (N) of clients (adults and adolescents) will be abstinent at discharge, as appropriate to their level of care. |  | X |  | X | Maryhaven RPR
 | 21.2  55% (N) of clients (adults) will be abstinent at 30 and 90 days post treatment appropriate to their level of care. |  | X |  | X | Maryhaven
 | 21.3  50% (N) of the adult clients will be employed, earning at least minimum wages, at the time of their discharge. |  | X |  | X | Maryhaven RPR
 | 21.4  66% (N) of clients involved with the criminal justice system will have incurred no new arrests during the program, at time of discharge. |  | X |  | X | Maryhaven RPR
 | 21.5  56% (N) of adult clients receiving services will live in stable housing that supports their recovery at discharge. |  | X |  | X | Maryhaven RPR
 | 22.  AOD Medical Somatic
 | 22.1  95% (N) of clients meeting criteria for med/som services will be seen by the physician within 14 days of referral. |  | X | X | X
 | 22.2  70% (N) of clients referred for med/som services will follow the referral, as recommended from the physician session. |  | X | X | X | RPR
 | 22.3  70% (N) of clients receiving med/som services will report that physician sessions enhanced their recovery ("4" or higher on a "5" point scale). |  | X | X | X
 | 22.4  Clinical staff will report that med/som services enhanced the recovery process of 90% (N) of clients ("4" or higher on a "5" point scale). |  | X | X | X | RPR
 | 22.5  Physician providing med/som services will report that those services enhanced the recovery process for 90% (N) of the clients receiving the service ( 4 or higher on a 5 point scale). |  | X | X | X
 | 23. [NAME]
 | 23.1  CLIENT customers shall report 90% or higher rating overall on the MHSIP consumer evaluation of care. | X | X | X | X | COMHC     Maryhaven    RPR  TP
 | 23.2  80% (N) of CLIENT customers surveyed will report a level of satisfaction with services of "4" or greater on a 5 point scale. | X | X | X | X | HelpLine Annie's         No Limits DUESC  COVA     Del-Mor
 | 23.3  80% (N) of REFERRAL SOURCE customers surveyed will report a level of satisfaction with services of "4" or greater on a 5 point scale. |  |  |  | X | All
 | 24.  Complaints/Grievances
Outcomes (General) | 24.1  90% (N) of complaints & grievances received by Board & Providers will be resolved within 20 working days from date of filing. | X | X | X | X | All
 | 25.  Reportable Incidents
 | 25.1  95% (N) of reportable incidents (MUIs) will be reported within 24 hours. | X | X | X | X | All
 | 26.  Quality Assurance Activities
 | 26.1  Providers will submit a bulleted list of agency specific quality assurance activities & areas of focus. | X | X | X | X | All
 | 26.2  Providers will submit reports of record review & peer review as applicable. | X | X | X | X
 | 27.  Number of Customers Accessing Services
Other | 27.1  Providers will submit data on the number of NEW (not previously seen at agency) youth & adult clients accessing services per quarter, by county, & top 3 referral sources.  HelpLine will submit data on call volume. | X | X | X | X | All
 | 27.2  Providers will submit information on wait lists & access to services. | X | X | X | X