Spreadsheet: 64117d21-d24f-421f-bd30-d7c409721543
Sheet: Sheet1

Business, Management and Administration | Unnamed: 1 | Unnamed: 2 | Unnamed: 3 | Unnamed: 4 | Unnamed: 5
Pathway: Management
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
BAPA01.01 | Planning/ Organizing/ Evaluating | #6: Principles of Management | Develop and implement short and long-term strategic plans to manage growth, profit and goals within a specific market segment. | Complete effective business plans to meet varied business needs. | Create a company vision, mission and goals.
 |  |  |  |  | Create short and/or long-term strategic plans.
 |  |  |  |  | Create the elements of a strategic plan.
 |  |  |  | Develop and implement annual performance-based operating plans to manage long-range company goals. | Create the elements of an annual operating plan.
 |  |  |  |  | Create annual operating plans.
 |  |  |  |  | Develop technical management sections and work break-down structures; schedule types ([NAME] charts, PERT charts, etc.) and priorities; and cost management sections and profit projections for annual operating plan.
 |  |  |  | Develop and implement business plans to serve division and department subjects. | Develop and implement financial/budgeting plans.
 |  |  |  |  | Develop and implement legal/contractual and/or risk management plans.
 |  |  |  |  | Develop and implement organizational charts and staffing/human resource plans.
 |  |  |  |  | Develop and implement inventory control plans and/or quality control/quality assurance plans.
 |  |  |  |  | Develop and implement project or workload management plans.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
BAPA01.02 | Planning/ Organizing/ Evaluating | #6: Principles of Management | Evaluate employee performance to provide timely and appropriate responses to personnel issues. | Apply performance standards to evaluate employees. | Identify and communicate performance standards.
 |  |  |  |  | Identify and communicate policies and procedures for reviewing performance.
 |  |  |  |  | Track performance indicators and develop performance reports.
 |  |  |  |  | Analyze performance reports for their impact upon your responsibility sets.
 |  |  |  | Develop timely responses to employee performance evaluations. | Provide feedback response on employee's performance.
 |  |  |  |  | Implement performance improvement plans.
 |  |  |  |  | Amend employee work plans to account for performance evaluation results.
 |  |  |  |  | Provide strategies for rewarding employee performance.
BAPA01.03 | Planning/ Organizing/ Evaluating | #6: Principles of Management | Organize the various business services to address all company components. | Analyze the individual role and unit's responsibility to the business. | Identify the various departments' work group organization and individuals, as well as their interrelationships, within a company’s organizational structure.
 |  |  |  |  | Identify the various employees responsible for the management of company information (including their responsibilities).
 |  |  |  |  | Demonstrate the ability to describe and adopt the appropriate organizational tools and systems for the unit and the unit’s responsibility set.
 |  |  |  | Develop policies and procedures to provide support for the organization. | Review current policies and procedures.
 |  |  |  |  | Identify areas where policies and procedures must be added or revised.
 |  |  |  |  | Develop a company policy and procedures manual.
 |  |  |  | Organize business components to assure quality products/services are delivered on time. | Organize data/information/research.
 |  |  |  |  | Organize people (human resources).
 |  |  |  |  | Organize all other resources.
 |  |  |  |  | Organize activities to meet time lines.
 |  |  |  |  | Organize production or delivery of products/services.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
BAPA02.01 | Communicating | #3: Business Communications                                     #6: Principles of Management | Assume appropriate roles to create, deliver, receive and manage business communications in the workplace. | Identify audience and create communications support statistics for internal and external audiences. | Identify the audience and determine the type of communication to use for that audience.
 |  |  |  |  | Gather the data to be included in the communication for the specific external audience.
 |  |  |  |  | Prepare the communication in easy to understand format for intended audience.
 |  |  |  |  | Choose the appropriate mode of communication.
 |  |  |  | Assume the necessary role to perform the responsibilities of delivering a message. | Adopt the appropriate communicator role (trainer, presenter, counselor, etc.)
 |  |  |  |  | Listen to and value the response of the audience to determine the effectiveness of the communication and appropriate follow-up actions.
 |  |  |  |  | Perform any required follow-up actions (respond to questions, document the communication session, etc.)
 |  |  |  |  | Use appropriate visuals, media, body language, and handouts.
 |  |  |  |  | Document those verbal communications for which a record may be required.
 |  |  |  | Assume the necessary role to perform the responsibilities of receiving a message. | Adopt the appropriate receiver role (listener, participant, observer, etc.)
 |  |  |  |  | Provide feedback on the communication received and communicate any questions, need for clarifications, or follow-up requests that you may have for the communicator.
 |  |  |  |  | Perform any required follow-up actions (perform assigned tasks, send notes of appreciation, etc.)
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Manage the broad scope of business communications to process, document, and store information efficiently and appropriately. | Develop and implement documentation processes and procedures.
 |  |  |  |  | Make records of verbal and written communications in accord with your company's documentation processes and procedures.
 |  |  |  |  | Utilize a document management or information storage system (may require an individual to know how to interact with the manager of information systems).
 |  |  |  |  | Recall and utilize document records.
 |  |  |  |  | Store communication for future reference or input into database, as required.
 |  |  |  | Prepare appropriate materials to reply to inquiries that required a considered response. | Understand and communicate the purpose of the reply.
 |  |  |  |  | Use the appropriate grammar, tone, style.
 |  |  |  |  | Perform any other required activities (amend the file record, interact with legal, etc.)
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
BAPA03.01 | Supervising/ Directing and Motivating/ Leading | #10: Human Resources Management | Motivate and supervise personnel to achieve completion of projects and company goals. | Exhibit behaviors and actions to effectively motivate and lead people. | Identify and describe strategies that provide performance incentives.
 |  |  |  |  | Motivate and lead employees toward innovative ideas and/or critical thinking ability.
 |  |  |  |  | Motivate and lead employees toward continuous learning and/or professional development.
 |  |  |  | Exhibit behaviors and actions to effectively motivate and lead change. | Identify and describe reasons for macro- and micro-economic change  (change in the community, industry, internal and external operations).
 |  |  |  |  | Motivate and lead employees toward macro- and micro-economic change  (change in the community, industry, internal and external operations).
 |  |  |  | Exhibit behaviors and actions to effectively motivate and promote the use of teamwork in the workplace. | Describe the interrelationships, interactions, and communications required for teaming.
 |  |  |  |  | Develop and implement team operating procedures.
 |  |  |  |  | Describe and be able to adopt the tools/resources that facilitate working in team (WebX, Groupware, etc.)
 |  |  |  |  | Exhibit the ability to be flexible and allow for adaptations in work that team-tasking requires.
 |  |  |  |  | Structure evaluation mechanisms to promote teamwork.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
BAPA03.02 | Supervising/ Directing and Motivating/ Leading | #10: Human Resources Management | Direct and supervise personnel to complete company goals and projects. | Exhibit the actions and behaviors most effective for supervising and directing the financial resources. | Demonstrate the ability to supervise and direct assets and liabilities.
 |  |  |  |  | Identify changes between assets and liabilities that impact the company’s equity.
 |  |  |  |  | Demonstrate the ability to supervise and direct relationships with financial services firms and other providers/investors.
 |  |  |  | Exhibit the actions and behaviors most effective for supervising and directing the human resources assigned to you for a company. | Establish and communicate workplace ethics and/or code(s) of conduct statements.
 |  |  |  |  | Establish and communicate corporate values.
 |  |  |  |  | Manage and mediate interpersonal conflict within the company organizational structure.
 |  |  |  |  | Demonstrate the ability to supervise and direct relationships with specific internal and external company constituents (employees, employee teams/work groups, upper management, board members and stockholders and other company-wide relationships.)
 |  |  |  |  | Identify and describe difficult personalities and describe strategies for dealing with those appropriately.
 |  |  |  |  | Identify and describe the impact of diversity in the workplace and demonstrate the ability to adopt strategies for promoting workplace harmony and company productivity.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Exhibit the actions and behaviors most effective for supervising and directing the external relationships in your area of responsibility. | Exhibit actions and behaviors to supervise and direct risk mitigation activities and other legal issues.
 |  |  |  |  | Demonstrate the ability to supervise and manage quality control issues.
 |  |  |  |  | Demonstrate the ability to motivate and lead specific external business constituents (clients, stockholders and board members, suppliers and service providers, government or regulatory associations, media, and the community.)
 |  |  |  | Exhibit the actions and behaviors most effective to supervise and direct the knowledge/information resources. | Supervise and direct IT resources.
 |  |  |  |  | Supervise and direct R and D resources.
 |  |  |  |  | Supervise and direct contractual obligations.
 |  |  |  | Exhibit the actions and behaviors most effective for supervising and directing company tangibles. | Supervise and direct facilities, equipment, and supply chains.
 |  |  |  |  | Supervise and direct company products and/or services.
 |  |  |  |  | Supervise and direct company inventory and/or intellectual property.
 |  |  |  | Exhibit the actions and behaviors most effective for supervising and directing company intangibles. | Manage and/or positively impact the company’s goodwill.
 |  |  |  |  | Manage and/or positively impact the company’s image.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
BAPA04.01 | Maintaining Facilities, Equipment and Supplies | #9: Operations Management | Develop and implement plans and standard operating procedures to assure maintenance of facilities, equipment and supplies. | Describe the types and requirements of all company facilities, equipment and supply chains to manage physical properties of company structure. | Describe the history of all company facilities, equipment and supply chains.
 |  |  |  |  | Identify and maintain records of the physical layout of company facilities.
 |  |  |  |  | Identify and maintain records of all company workstations and spaces including equipment.
 |  |  |  |  | Identify and maintain records of facility safety, security, and emergency management requirements.   (This includes healthy workplace environment requirements, facility housekeeping and sanitation requirements, etc.)
 |  |  |  |  | Identify and maintain records of HVAC, utility, other building systems and physical plant requirements.   Include external facilities such as parking lots, rights-of-way, sidewalks, lighting and groundskeeping.
 |  |  |  | Manage the present day-to-day operations and maintenance of all company facilities, equipment and supply chains to assure physical integrity of all systems. | Prepare operations and maintenance plans for the physical layout of all company facilities including workstations, safety and security, housekeeping and sanitation, IT infrastructure, utility systems, and external facilities.
 |  |  |  |  | Prepare operations and maintenance plans for all equipment.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) |  | Prepare a management plan for the day-to-day operations and maintenance of all company supply chains.
 |  |  |  |  | Hire personnel and/or subcontractors and/or issue purchase orders for maintenance of  physical facilities and equipment.
 |  |  |  |  | Utilize best-value procurement policies in accord with any and all regulatory and/or company policies and procedures (including e-business technologies, as appropriate).
 |  |  |  | Determine adjustments needed and plan for future growth in facilities, equipment and supply chains to enable profitable operation and growth. | Analyze growth projections and determine the impact of future growth on the facilities, equipment and supply chain.
 |  |  |  |  | Analyze growth projections and determine the impact of future growth on the company profit margin.
 |  |  |  |  | Prepare technical and cost management plans for the physical facilities, acquisition of new equipment, and an alternative, best-value supply chain.
 |  |  |  |  | Develop a plan for managing the budget for facilities, equipment and supply chain, including lease versus purchase, purchase versus repair.
 |  |  |  |  | Explain how you would make economic price adjustments to stay within the company profit margin and continue to manage facilities, equipment and supply chains.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
BAPA05.01 | Monitoring Progress | #11: Organizational Leadership | Utilize performance standards to monitor progress of personnel, finance and other functional areas. | Identify and communicate performance standards and operating policies and procedures such as ISO to personnel. | Determine elements desired for performance standards.
 |  |  |  |  | Develop policies and procedures for reviewing performance.
 |  |  |  |  | Prepare written instructions to accompany procedures.
 |  |  |  | Evaluate results of performance standards to develop an effective tracking system. | Track performance indicators according to schedule and standard.
 |  |  |  |  | Evaluate tracking data and develop performance reports.
 |  |  |  | Analyze performance reports and make adjustments to recognize successes and identify shortfalls. | Analyze performance reports for their impact upon assigned responsibility.
 |  |  |  |  | Develop appropriate responses to performance shortfalls.
 |  |  |  |  | Implement performance improvement plans.
 |  |  |  |  | Amend annual operating plans to account for evaluation results.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
BAPA06.01 | Facilitating Change | #11: Organizational Leadership | Evaluate opportunities to determine potential company changes and implement strategies for catalyzing and guiding changes. | Evaluate opportunities to determine potential company changes. | Identify performance standards within the company that impact bottom line and/or drive the need for change.
 |  |  |  |  | Review performance reports to locate areas that indicate the need to change organizational process or performance.
 |  |  |  |  | Compile areas needing attention and identify action to be taken.
 |  |  |  |  | Inform others of changes, purpose and their roles.
 |  |  |  |  | Evaluate actions to be taken and make decision to proceed or abandon idea.
 |  |  |  | Implement the improvement process to guide the change. | Document and evaluate input and outcomes throughout the process.
 |  |  |  |  | Roll out full-scale implementation of the change.
 |  |  |  |  | Evaluate the improvement process  (cost/benefit analysis, impact analysis, etc.).
 |  | Additional Recommended CTE/Degree Major Courses:
 |  | #4: Accounting
 |  | #5: Business Law
 |  | #7: Advanced Accounting
 |  | #8: Managerial Accounting
 |  | #12: Financial Accounting