Spreadsheet: 833656d1687181175-copy-information-from-webpage-to-excel-in-table-form-s666-world-tour-london-session-catalog
Sheet: Sheet1

Upcoming Sessions
Accelerate Value Creation with Process Mining
Intelligent automation is creating competitive advantage across industries. Hear how an award-winning bank applies process mining to impact productivity, reduce operational costs, and wow customers.
[NAME], GM, Operational Monitoring, Automation & Compliance, ANZ Bank
[NAME], CEO, [NAME]
Role: Operations, Service
Industry: Financial Services
Product: Financial Services Cloud
Thursday, [NAME]
(10:00 - 10:20 CEST)
Stage Two - Content Pavilion
Be A Trailblazer in the Salesforce Ecosystem
Anyone can build a successful career, community, and company with Salesforce. Supercharge your success with Trailhead and [NAME] innovations, career resources, and best practices.
[NAME], Director Trailhead Academy Partners, Salesforce
[NAME], Functional Consultant, EPAM
[NAME], Consultant, [NAME]
Role: Other
Industry: Other
Product: Trailhead
Thursday, [NAME]
(10:00 - 10:20 CEST)
[NAME]
Building the Next Generation Workforce with MuleSoft
Learn how to develop connected digital experiences for your workforce with an API-led approach that enables greater service agility and drive cost savings across the entire business.
[NAME], CIO - Director or Digital Engineering, Thames Water
[NAME], Strategic Enterprise Account Executive, Salesforce
[NAME], Integration Manager, All integration projects/programs
Role: Architect, IT
Industry: Energy and Utilities, Manufacturing
Product: MuleSoft
Thursday, [NAME]
(10:00 - 10:20 CEST)
Stage Three - Content Pavilion
Close Deals Faster with DocuSign for Salesforce
See how DocuSign solutions complement [NAME] with embedded workflows for document generation, negotiation, signing, and Al-driven analysis all within the [NAME] tools you already use
[NAME], Project Manager, Vodafone Group Services
[NAME], [NAME], Docusign
[NAME], Account Executive , DocuSign
Role: Operations, Sales
Industry: Professional Services
Product: Salesforce Platform, AppExchange
Thursday, [NAME]
(10:00 - 10:20 CEST)
Campground Theatre - Campground
Deliver Success as a Salesforce Admin
Get an inside look at how [NAME] build solutions and deliver success at their organisations. See technology in action with live demos and learn about the skills admins need to succeed.
[NAME], Senior Director, Admin Relations, Salesforce
[NAME], [NAME], Salesforce
[NAME], Consultancy Founder / Nonprofit Community Group Leader, Hazledene Solutions
Role: Administrator, IT
Product: Salesforce Platform
Thursday, [NAME]
(10:00 - 10:20 CEST)
Stage Four - Content Pavilion
How Media Trailblazers are Transforming Customer Experience
Discover how Media companies are elevating their brand and increasing customer engagement by transforming and simplifying customer experience at scale.
[NAME], Area Vice President, Salesforce
[NAME], Director of Commercial Operations, Zoopla
Role: IT, Operations
Industry: Media and Entertainment
Product: Media Cloud
Thursday, [NAME]
(10:00 - 10:20 CEST)
Stage One - Content Pavilion
Welcome & Orientation Session
Join us for a welcome breakfast session to meet the team and walk through all the relevant public sector sessions & activities that are available for you during the day.
[NAME], Head of UK Public Sector, Salesforce
[NAME], Area Vice President, Salesforce
Industry: Public Sector
Product: Government Cloud
Thursday, [NAME] 29th09:15 - 09:35 BST
(10:15 - 10:35 CEST)
Public Sector Theatre - Campground
Engaging Financial Services Employees and Customers
The employee experience has a huge influence on the customer experience. Hear from a leading insurer how they’re enabling their staff with digital tools to be more customer-centric than ever before.
[NAME], Head of Propositions, AXA Health
[NAME], AXA UK Client Executive, Salesforce
Role: Operations, Service
Industry: Financial Services, Healthcare and Life Sciences
Product: Financial Services Cloud
Thursday, [NAME] BST
(10:30 - 10:50 CEST)
Stage Three - Content Pavilion
How Tech companies Deliver Innovative Customer Experience
Hear how Tech Trailblazers are focusing on customer retention and experience to fuel growth.
[NAME], AVP, Salesforce
[NAME], CMO, Onfido
[NAME], General Counsel , Onfido
Role: Sales, Service
Industry: Technology
Product: [NAME], Service Cloud
Thursday, [NAME] BST
(10:30 - 10:50 CEST)
Stage One - Content Pavilion
Personalise Your Customer Experience at Scale with AI
The right customer experience is essential at every step in the lifecycle. Find out how pairing your customer data with AI delivers personalisation that increases engagement, sales and loyalty.
[NAME], Strategic Accounts Lead, Salesforce
[NAME], Senior Solution Engineer, Salesforce
[NAME], Head of Growth & Personalisation (Director), M&S
Role: Marketing
Industry: Financial Services, Retail
Product: [NAME], Customer Data Cloud
Thursday, [NAME] BST
(10:30 - 10:50 CEST)
Stage Four - Content Pavilion
Sales Methodology - Drive Winning Sales Behaviors
Explore challenges facing sales leaders and sales organisations in the new world of sales. The role of technology, methodology and process to create high-performance sellers, teams and their leaders.
Christoffer Ellehuus, President, KF Digital, [NAME]
[NAME], Head of Global Business Efficiency , IMI Critical Engineering
[NAME], MD, UK & Ireland GTM, Experian
Role: Operations, Sales
Industry: Financial Services, Manufacturing
Product: [NAME], Sales Enablement
Thursday, [NAME] BST
(10:30 - 10:50 CEST)
Stage Two - Content Pavilion
Transform the Agent and Customer Experience Today with AI
Join Vonage Strategic Services Director [NAME] as we explore how [NAME] is shaping the future of customer service and how it can improve customer experience.
[NAME], Strategic Services Director, Vonage
Role: Sales, Service
Product: [NAME], Service Cloud
Thursday, [NAME] BST
(10:30 - 10:50 CEST)
Campground Theatre - Campground
10:00 BST - Thursday, Jun 29th
[NAME] All TrAIlblazers
Join Salesforce leaders to learn how businesses in every industry can become Customer Companies with AI + DATA + CRM.
[NAME], EVP, Product & Industries Marketing, Salesforce
[NAME], CEO UKI, Salesforce
[NAME], Director - Messaging and Engagement, Salesforce
[NAME], Mobile Technical Architect, Caddify
[NAME], VP Solution Consulting, Salesforce
Salesforce+ Session: This session will also be available on Salesforce+
Thursday, [NAME] BST
(11:00 - 12:00 CEST)
Keynote Room
11:00 BST - Thursday, Jun 29th
Get Started with Salesforce Development
From Apex to Lighting Web Components, building apps on the [NAME] platform is faster than ever. Get an overview of the best developer features and learn how to get started.
[NAME], Chief Strategy Officer, Provar
Thursday, [NAME]
(12:00 - 12:20 CEST)
[NAME]
10 Insights: Government Service Modernisation and Salesforce
How Government is using market leading customer engagement capabilities to modernise services for better customer experiences, a lower cost of operation and a faster pace of transformation.
[NAME], VP Strategy & Business Development, Salesforce
Role: Operations, Service
Industry: Public Sector
Product: Experience Cloud, Service Cloud
Thursday, [NAME] BST
(12:10 - 12:30 CEST)
Public Sector Theatre - Campground
Revolutionalise Hospitality Experiences with Data
Build guest engagement and increased customer lifetime value through personalisation and automation.
[NAME], Director of Sales , Caprice Holdings/Ivy Collection
[NAME], Head of Travel, Transportation and Hospitality, Area Vice President, Salesforce
[NAME], Head of Sales , Caprice Holdings and The Ivy Collection
[NAME], Head of Marketing, Caprice Holdings
Role: Sales, Service
Industry: Travel, Transportation, and Hospitality
Product: [NAME], [NAME]
Thursday, [NAME] BST
(12:15 - 12:35 CEST)
Stage One - Content Pavilion
Strategic Planning for Generative AI Success
[NAME] can transform customer engagement, but only if companies learn to harness it. See how Salesforce experts help customers shape their AI strategy, and build the roadmap to make it real.
[NAME], EVP, Global Professional Services, Salesforce
Georgia Steele Matthews, Director, Professional Services, Salesforce
Role: Operations, Other
Industry: Other
Product: Einstein
Thursday, [NAME] BST
(12:15 - 12:35 CEST)
Stage Three - Content Pavilion
Bring Your Own Models to Salesforce with Amazon Sagemaker
Explore how integrating your own generative AI models and custom ML models with the dynamic capabilities of Salesforce, empowered by Amazon SageMaker, can open new horizons for AI-driven solutions.
[NAME], Product Management Director, Salesforce
[NAME], Principal AI/ML Architect, AWS
[NAME], Sr Partner Solutions Architect, Amazon Web Services (AWS)
Industry: Retail
Product: Customer Data Cloud
Thursday, [NAME] BST
(12:30 - 12:50 CEST)
Stage Two - Content Pavilion
Discover User Management Best Practices
Ensure your users have the full capability to do their jobs with Salesforce. Learn how to use out-of-the-box tools to manage user access and customise user experiences.
[NAME], MVP and Consultant, Independent
[NAME], Director of Product Management, Salesforce Platform & Data Cloud, Salesforce
Role: Administrator
Product: Salesforce Platform
Thursday, [NAME] BST
(12:30 - 12:50 CEST)
[NAME]
In Conversation: Building a Data Culture
To build a data culture, you need to know where to start. Join leaders from Jaguar Landrover, Barclaycard and Freshfields to learn how you can set your business up for success with data and analytics
[NAME], [NAME], Tableau, Salesforce
[NAME], Data Adoption & Enablement Manager, JLR
[NAME], Senior Global Manager, CRM & MarTech, Freshfields
[NAME], Head of Data Solutions, Barclaycard
Role: Data Analyst, IT
Industry: Automotive, Financial Services
Product: Tableau, CRM Analytics
Thursday, [NAME] BST
(12:30 - 12:50 CEST)
Stage Four - Content Pavilion
Reimagining Field Services
Unlock the journey of field service transformation! Witness how a water management pioneer reimagined and redesigned the field force experience delivering tangible business and customer benefits.
[NAME], Engagement Manager - DCX , [NAME]
[NAME], General Manager: Transformation , Scottish Water
Role: Operations, Service
Industry: Energy and Utilities
Product: Field Service
Thursday, [NAME] BST
(12:30 - 12:50 CEST)
Campground Theatre - Campground
Building the NHS as a Great Place to Work
NHS Professionals will share their journey to attract, recruit, retrain and support an engaged workforce leveraging the power of Salesforce.
Role: Operations, Service
Industry: Public Sector
Product: Experience Cloud, Service Cloud
Thursday, [NAME] BST
(12:40 - 13:00 CEST)
Public Sector Theatre - Campground
How Communications Providers are Accelerating B2B Sales
Hear how Trailblazers in the Communications industry are enabling their teams to deliver sales experiences through fast implementation, lead-to-order and maximising [NAME].
[NAME], Senior AVP, Sales, Salesforce
[NAME], Head of Sales Enablement, Three UK
Role: Sales, Service
Industry: Communications
Product: Communications Cloud
Thursday, [NAME] BST
(12:50 - 13:10 CEST)
Stage One - Content Pavilion
How to Unlock Productivity Potential with Slack
Learn how businesses are using Slack & Salesforce to achieve organisational objectives by better connecting their teams & external stakeholders, improving knowledge sharing & unleashing productivity.
[NAME], Senior Director, Product Marketing, Slack, Salesforce / Slack
Mathis Bogens, Head Of Internal Communication, Bolt
Role: Developer, IT
Industry: Travel, Transportation, and Hospitality, Technology
Product: Slack
Thursday, [NAME] BST
(12:50 - 13:10 CEST)
Stage Three - Content Pavilion
12:00 BST - Thursday, Jun 29th
Automate Business Processes with Flow
Salesforce Admins automate critical business processes fast with Flow. See Flow in action and get ready to flex your process automation skills to build your first flow.
[NAME], Senior [NAME], Salesforce
[NAME], Salesforce Consultant, ThirdEye Consulting
Role: Administrator, IT
Product: Salesforce Platform
Thursday, [NAME]
(13:00 - 13:20 CEST)
[NAME]
Salesforce and Accenture: Better Together
Transform and reimagine Service by rotating from costly, reactive touchpoints, to revenue-generating value centres that are the reason customers feel like family and want to stay.
[NAME], Managing Director, Accenture
Georgia Steele Matthews, Director, Professional Services, Salesforce
Role: Service
Industry: Automotive, Financial Services
Product: Service Cloud
Thursday, [NAME]
(13:00 - 13:20 CEST)
Campground Theatre - Campground
Service Keynote: Scale Now and [NAME] with Service GPT
Service leaders need to keep up with the latest technology to create lifelong customer loyalty. Discover how to scale connected, personalised customer experiences with trusted AI + Data + CRM.
[NAME], CMO, Service, Salesforce
[NAME], Product Owner Service Cloud, [NAME]
[NAME], Global Director, Product Marketing, Salesforce
[NAME], SVP, Customer Experience, Market Strategy, Salesforce
Role: Service
Product: Service Cloud, Einstein
Salesforce+ Session: This session will also be available on Salesforce+
Thursday, [NAME]
(13:00 - 13:30 CEST)
Keynote Room
Achieve Sustainability at Scale
ESG reporting across your entire value chain requires more than just coordination and communication. Learn how to account for your stakeholders and enable them to achieve their sustainability goals.
[NAME], Head of Net-Zero Cloud EMEA North, Salesforce
[NAME], UK/I Salesforce Net-Zero Cloud Lead, PwC
[NAME], Global Head of Sustainability Foresight Group, Foresight Group
Role: Finance and Accounting, IT
Industry: Financial Services, Professional Services
Product: Financial Services Cloud, Net Zero Cloud
Thursday, [NAME] BST
(13:10 - 13:30 CEST)
Stage Four - Content Pavilion
Becoming Digitally Enabled, Data Led Regulator of the Future
How the FCA manage the authorisation and regulation of the financial markets using digital data flows and case management. Showcasing FCA's journey to become a digital data led regulator.
[NAME], Senior Product Manager, Regulatory Systems, Financial Conduct Authority
[NAME], Client Director, Salesforce
Role: IT
Industry: Public Sector
Product: Service Cloud, Tableau
Thursday, [NAME] BST
(13:10 - 13:30 CEST)
Public Sector Theatre - Campground
Unlocking New Revenue Streams, Powered by Salesforce
Join Salesforce Customers and Partners who are directly monetising the use of the Salesforce Customer 360 in new and innovative ways. Learn about use-cases, customer stories and the path to success.
[NAME], UKI Lead, Customer GTM & Digital Managed Services, Salesforce
[NAME], iX Retail Innovation Lead, IBM
[NAME], Retail Industry Lead, IBM
[NAME], Head of Sales & Marketing, Powerverse
Role: Product Management, Sales
Industry: Automotive, Retail
Product: Consumer Goods Cloud, Automotive Cloud
Thursday, [NAME] BST
(13:10 - 13:30 CEST)
Stage Two - Content Pavilion
6 Guiding Principles to Maximise Salesforce Adoption
Your company bought Salesforce, now what? Simple: Adoption = Business Value. Join adoption experts as they guide you through 6 principles to get your teams up-and-running quickly with Salesforce.
[NAME], Commercial Growth & Effectiveness Leader, Cytiva
[NAME], [NAME] Manager, Salesforce
Role: Product Management
Industry: Healthcare and Life Sciences
Product: [NAME]
Thursday, [NAME] BST
(13:25 - 13:45 CEST)
Stage Three - Content Pavilion
Elevate Consumer Care: Scale Service your Customers Love
Driving profitable growth is a top priority for CPGs. Hear how one of the world’s largest frozen food companies delights its customers by providing top-tier customer service.
[NAME], Head of Consumer Services, Nomad Foods Europe Ltd
[NAME], [NAME], Salesforce
Felicity [NAME], Regional Vice President, Salesforce
Role: Small Business Owner, Service
Industry: Retail, Consumer Goods
Product: Consumer Goods Cloud
Thursday, [NAME] BST
(13:25 - 13:45 CEST)
Stage One - Content Pavilion
Discover the Future of Development
Get a behind-the-scenes look at the latest innovations and features for developers with a sneak peek into the Future of Automation and Development.
[NAME], Principal Developer Advocate, Salesforce
[NAME], Principal Developer Advocate, Salesforce
Role: Developer
Thursday, [NAME]
(13:30 - 13:50 CEST)
[NAME]
Salesforce Enabling Financial Times Subscription Growth
Discover the secrets behind the Financial Times' digital growth ambition and CRM journey, brought to life by the [NAME] platform and [NAME]. Learn more at our speaker session.
[NAME], Senior Product Manager, Financial Times Ltd (Global Org)
[NAME], Head of Marketing, Pexlify, a Merkle Company
Thursday, [NAME]
(13:30 - 13:50 CEST)
Campground Theatre - Campground
Delivering Certainty for Services Businesses with Certinia
Services businesses need to adapt in order to thrive. Join us to explore current challenges and discover how a connected business, that delivers with agility & intelligence, ensures business certainty
[NAME], [NAME], Certinia Inc
[NAME], Head of Business Operations, Edit Agency Ltd
Role: Finance and Accounting, Operations
Industry: Media and Entertainment, Professional Services
Product: AppExchange
Thursday, [NAME] BST
(13:45 - 14:05 CEST)
Stage Two - Content Pavilion
Driving the Unified Customer Experience with MuleSoft
Learn how to create a consistent and unified view of customers & assets around the world by connecting different business areas through integrating various systems with Salesforce.
[NAME], Salesforce Solution Architect, Aston [NAME]
[NAME], Head of Software Development and Integration , [NAME]
[NAME], Senior Product Marketing Manager, Salesforce
Role: Architect, IT
Industry: Automotive
Product: MuleSoft, [NAME]
Thursday, [NAME] BST
(13:45 - 14:05 CEST)
Stage Four - Content Pavilion
13:00 BST - Thursday, Jun 29th
Beyond Banking to transform Customer Experiences
Customers expect frictionless experiences across all digital touchpoints - hear how Santander UK CCB has transformed themselves and are finding success by elevating their customer experience.
[NAME], Area Vice President, Financial Services UK and Ireland, Salesforce
[NAME], Head of International Propositions Delivery, Santander Corporate & Commercial Banking
Role: IT, Sales
Industry: Financial Services, Professional Services
Product: Experience Cloud, Financial Services Cloud
Thursday, [NAME] BST
(14:00 - 14:20 CEST)
Stage One - Content Pavilion
Build Resilient DevSecOps with Slack Workflows
Create DevSecOps pipelines that are consistent, repeatable, and easy to deploy. Hear from a UK customer on its DevSecOps journey with Slack.
[NAME], Solution Engineer, Salesforce
[NAME], Director of Engineering, ITV
Role: Administrator, Developer
Industry: Technology
Product: Slack
Thursday, [NAME] BST
(14:00 - 14:20 CEST)
[NAME]
Connecting Dots Between Data, Decision & Delight
Engaging with your customers from anywhere is hard. Doing it the right time is even harder. Learn how a leading UK airport is creating customer magic on every touchpoint, powered by AI + Data + CRM.
[NAME], Product Marketing Director, Salesforce
Meenal Varsani, Head of Marketing & Customer Engagement, Heathrow Airport Ltd
Leanne Lynch, Director of Technology and [NAME], heathrow ltd
[NAME], Principal Solution Engineer, Salesforce
Role: Commerce, Marketing
Industry: Travel, Transportation, and Hospitality, Other
Product: [NAME], Customer Data Cloud
Salesforce+ Session: This session will also be available on Salesforce+
Thursday, [NAME] BST
(14:00 - 14:30 CEST)
Keynote Room
Create Seamless Experiences for Customer Success
Learn how a digital-first approach that taps into the right channels, at the right time, can enable energy companies to increase efficiency, boost customer satisfaction, and reduce cost to serve.
[NAME], Energy & Utilities ​Industry Strategy & Scale ​| EMEA​ Lead, Salesforce
[NAME], VP - IS Strategy & Architecture, Centrica
Role: Product Management, Sales
Industry: Energy and Utilities
Product: [NAME], Service Cloud
Thursday, [NAME] BST
(14:00 - 14:20 CEST)
Stage Three - Content Pavilion
Reinvent your Salesforce Project Delivery with AI
Reimagine how Salesforce projects are delivered with unique AI solutions which accelerate time to value, reduce costs and increase quality. Discover the very best of artificial and human intelligence.
[NAME], Customer Solutions Director, Globant
[NAME], Head of Artificial Intelligence Data, UK, Globant
Thursday, [NAME] BST
(14:00 - 14:20 CEST)
Campground Theatre - Campground
Revolutionising the Delivery of Clinical Trials
How Protas are working with industry best practice platforms and leading academic research groups to modernise the experience, effectiveness and efficiency of delivering clinical trials.
[NAME], Regional Vice President Public Health, Salesforce
[NAME], Senior Director [NAME], Health & Life Sciences, Salesforce
Role: [NAME]
Industry: Healthcare and Life Sciences, Public Sector
Product: Experience Cloud, Health Cloud
Thursday, [NAME] BST
(14:10 - 14:30 CEST)
Public Sector Theatre - Campground
Build and Extend Your Customer 360 with AI + Data
Join us to hear how you can power your customer company by unlocking the value of real-time data and empower your users to automate, build, secure and scale - 68% faster.
[NAME], Ireland Country Sales Leader, Salesforce
[NAME], Senior Manager, Product Marketing, Salesforce
[NAME], Managing Director, Cpl
[NAME], Chief Strategy Officer, Cpl
Role: IT, Operations
Industry: Financial Services, Professional Services
Product: Salesforce Platform, Customer Data Cloud
Thursday, [NAME] BST
(14:20 - 14:40 CEST)
Stage Four - Content Pavilion
Driving Responsible Growth - Deliver Net Zero Cloud at Pace
Join us to hear the insights behind PwCs successful and rapid implementation of Salesforce Net Zero Cloud. Learn from our client, Foresight, on their perspective and experience.
[NAME], ESG Transformation Consulting Partner, PwC
[NAME], Customer Led Transformation Partner, PwC
[NAME], Global Head of Sustainability Foresight Group, Foresight Group
Role: Partner
Industry: Professional Services
Product: Net Zero Cloud
Thursday, [NAME] BST
(14:20 - 14:40 CEST)
Stage Two - Content Pavilion
Accelerate Your Career with Resume-Worthy Credentials
Discover how to drive business impact by earning Salesforce, MuleSoft, Slack, Tableau, and Accredited Professional credentials.
[NAME], VP Trailhead & Ecosystem EMEA, Salesforce
Role: Administrator, IT
Industry: Other
Product: Trailhead, Success Plans
Thursday, [NAME] BST
(14:30 - 14:50 CEST)
[NAME]
Maximising Scale and Impact to Transform Lives Across the UK
IncomeMax helps people experiencing financial difficulty maximise their household income. Discover how Salesforce has empowered them to scale, drive efficiencies and change the lives of many people.
[NAME], UKI Alliance Director, Slalom
[NAME], Director of Services, IncomeMAX CIC
Role: Operations, Service
Industry: Financial Services, Nonprofit
Product: Experience Cloud, Service Cloud
Thursday, [NAME] BST
(14:30 - 14:50 CEST)
Campground Theatre - Campground
Elevate Revenue Performance with Intelligent Decisions
Learn how manufacturers modernise their systems and processes to elevate performance, generate revenue and capture results while optimising decision-making through intelligent experiences.
[NAME], AVP, Sales, Salesforce
[NAME], Vice President Marketing, Ideal Standard
Role: IT, Sales
Industry: Manufacturing
Product: [NAME], Consumer Goods Cloud
Thursday, [NAME] 13:55 BST
(14:35 - 14:55 CEST)
Stage One - Content Pavilion
Power Commerce Everywhere with AI + Data + CRM
Learn how Heathrow Airport and other world-leading companies are driving profitable growth and cutting costs with AI-powered commerce everywhere.
[NAME], Vice President of Marketing & Digital , [NAME]
[NAME], Head of Technology, [NAME]
Role: Commerce
Industry: Retail, Travel, Transportation, and Hospitality
Product: [NAME], Einstein
Thursday, [NAME] 13:55 BST
(14:35 - 14:55 CEST)
Stage Three - Content Pavilion
Transforming the Passenger Experience by Enriching Data
How Northern Rail are using DataCloud and the Customer 360 to transform their customer engagement and deliver their Customer First strategy.
[NAME], Commercial and Customer Director, Northern Trains
Role: Marketing, Service
Industry: Public Sector, Travel, Transportation, and Hospitality
Product: Service Cloud
Thursday, [NAME] BST
(14:40 - 15:00 CEST)
Public Sector Theatre - Campground
Accelerating Salesforce Delivery for Freshfields with Copado
Learn how an international law firm leverages a leading DevOps platform to overcome deployment challenges and enforce quality across every development workstream.
[NAME], Senior Global Manager, CRM & MarTech, Freshfields
Product: Salesforce Platform
Thursday, [NAME] 29th13:55 - 14:15 BST
(14:55 - 15:15 CEST)
Stage Two - Content Pavilion
Get started with AI on Sales Cloud Unlimited
The new selling reality has led to costly, complex tech stacks. It’s time to simplify and get started with AI on Sales Cloud Unlimited. Learn to simplify, save, and grow on a single platform.
[NAME], Industry Digital Transformation Advisor, Salesforce
Even Walser, Chief Revenue Officer & MD International, GoCardless
[NAME], Lead FinTech Solution Engineer, UKI, Salesforce
[NAME], Fintech Account Director, Salesforce
Role: Finance and Accounting, Sales
Industry: Financial Services
Product: [NAME]
Thursday, [NAME] 29th13:55 - 14:15 BST
(14:55 - 15:15 CEST)
Stage Four - Content Pavilion
14:00 BST - Thursday, Jun 29th
Automating the 'Last Mile' in the Customer Journey
Explore the transformative potential of integrating MuleSoft RPA, [NAME], and [NAME] in delivering personalized care experiences and enhancing the overall customer 360 journey.
[NAME], MuleSoft Community Ambassador, MuleSoft Community
Role: Developer
Industry: Healthcare and Life Sciences
Product: MuleSoft
Thursday, [NAME] BST
(15:00 - 15:20 CEST)
[NAME]
Levelling the Playing Field: Equality Matters
Join us for a panel session that delves into our core value, equality. We'll bring together leaders, advocates and experts - committed to fostering inclusive practices within the world of business.
[NAME], Ireland Country Leader , Salesforce
[NAME], CEO, Positive Youth Foundation
[NAME], Chief Executive Officer, British Paralympics Association
Role: Human Resources
Industry: Other
Product: Sales Enablement
Salesforce+ Session: This session will also be available on Salesforce+
Thursday, [NAME] BST
(15:00 - 15:30 CEST)
Keynote Room
Delivering Policy Change in Government at Pace
The rising cost of energy required Government to act, delivering financial support for citizens & businesses. [NAME], CDIO of BEIS will share how the Energy Support Schemes were delivered at pace.
[NAME], Chief Digital and Information Officer , Department for Business Energy & Industrial Strategy (BEIS)
[NAME], Director, Strategy and Business Development, Salesforce
Industry: Public Sector
Product: Government Cloud
Thursday, [NAME] BST
(15:10 - 15:30 CEST)
Stage Three - Content Pavilion
Re-Imagine the Customer Experience
Learn how organisations can offer customers a seamless digital experience that delivers trust, transparency and convenience via their preferred channel,foundational to building long term relationships
Beccy Weeks, Group CTO, Citation Group
[NAME], CEO, Places for People
[NAME], RSD, Salesforce
Role: Operations
Industry: Professional Services, Engineering, Construction, and Real Estate
Product: Salesforce Platform
Thursday, [NAME] BST
(15:10 - 15:30 CEST)
Stage One - Content Pavilion
Build A Single Point of View with Data Cloud
See Data Cloud in action. Learn how it works and why it is the single source of truth that drives success now across the Customer 360 and beyond.
[NAME], Tableau CRM Developer, Salesforce
Role: Architect, Developer
Industry: Other
Product: Customer Data Cloud
Thursday, [NAME] BST
(15:30 - 15:50 CEST)
[NAME]
Elevating Your Brand to New Heights with Data Cloud
Brands are rushing to deliver seamless customer experiences. The winners will transform and grow. Discover how they’ll do it with Customer 360 messaging, WhatsApp integration, and [NAME].
Emely Patra, Group Vice President, Head of Salesforce Practice [NAME], [NAME]
Role: Marketing
Product: Customer Data Cloud
Thursday, [NAME] BST
(15:30 - 15:50 CEST)
Stage Two - Content Pavilion
Identify Coachable CX Moments with AI
Join [NAME], Chief Product Officer at Natterbox, as we explore the practical applications of ChatGPT for contact centres and how you can quickly identify coachable moments to enhance your CX.
[NAME], Chief Product Officer, [NAME]
[NAME], Product Manager, [NAME]
Role: Service
Industry: Manufacturing, Technology
Product: Service Cloud
Thursday, [NAME] BST
(15:30 - 15:50 CEST)
Campground Theatre - Campground
Learn about the Future of Data + CRM for Insights and Impact
Hear from a leading nonprofit on using great data to deliver better impact plus how the [NAME] connects funds, programs, outcomes & engagement data in one place for insights and predictions.
[NAME], [NAME] , Save the Children International
Role: Marketing
Industry: Nonprofit
Product: [NAME]
Thursday, [NAME] BST
(15:30 - 15:50 CEST)
Stage Four - Content Pavilion
Deliver Intelligent Personalised Service with Service GPT
Today, companies in every industry must do more with less. Learn how support teams can increase retention by scaling personalised service experiences in real-time using data, AI, and CRM.
Ti Cao, Lead Solution Engineer, Salesforce
[NAME], Vice President Operations, GoHenry Ltd
[NAME], Account Executive, OwnBackup
Role: Service
Industry: Financial Services
Product: Service Cloud
Thursday, [NAME] BST
(15:45 - 16:05 CEST)
Stage Three - Content Pavilion
Transforming Retail: Driving ROI through [NAME]
Unlock retail resilience by learning how to retain loyal shoppers, automate service, and increase efficiency across every customer touchpoint.
[NAME], Technology & Customer Experience Director, [NAME]
[NAME], Industry Digital Transformation Advisor, Salesforce
[NAME], Regional Vice President - Retail, Salesforce
Role: Commerce, Marketing
Industry: Retail
Product: [NAME], MuleSoft
Thursday, [NAME] BST
(15:45 - 16:05 CEST)
Stage One - Content Pavilion
15:00 BST - Thursday, Jun 29th
Choosing the Right Salesforce Backup and Restore Strategy
We’ll cut through the noise and offer practical guidance on: Why it’s critical to backup [NAME]/cons of different approaches How you will benefit from a first-rate data backup & recovery plan
[NAME], Market Intelligence Director, OwnBackup
[NAME], [NAME], SalesforceBen
Role: Administrator, Developer
Product: Salesforce Platform
Thursday, [NAME] BST
(16:00 - 16:20 CEST)
Campground Theatre - Campground
Digital Engagement with Victims of Crime
An interactive panel session with our trailblazers in Policing. Looking at how forces are building a modern contact experience with the victim at the heart of everything they do.
[NAME], Digital Silver , Hampshire & IOW and Thames Valley Police
[NAME], ACO - Director Of Enabling Services, Humberside Police
Role: Sales, Service
Industry: Public Sector
Product: Experience Cloud, Marketing Cloud
Thursday, [NAME] BST
(16:00 - 16:20 CEST)
Public Sector Theatre - Campground
Get to Know Salesforce Well-Architected
Learn about Salesforce Well-Architected and how you can use it to build healthy solutions with Salesforce.
[NAME], MVP and Consultant, Independent
[NAME], Architect Evangelist, Salesforce
[NAME], Architect Evangelist, Salesforce
Role: Architect
Thursday, [NAME] BST
(16:00 - 16:20 CEST)
[NAME]
The #1 CRM for Sales: Unleash Growth with Data & AI
Salesblazers and Partners need every edge to accelerate growth and productivity. Learn how to unlock data, AI and automation to sell smarter, faster and efficiently.
[NAME], SVP, Product Management, [NAME], Salesforce
[NAME], Sr. Director, Product Management, Salesforce
[NAME], Head of Commercial Technology , McLaren Racing Ltd
Ketan Karkhanis, EVP & GM, [NAME], Salesforce
[NAME], [NAME], Salesforce
Role: Sales
Industry: Financial Services
Product: [NAME], Slack
Salesforce+ Session: This session will also be available on Salesforce+
Thursday, [NAME] BST
(16:00 - 16:30 CEST)
Keynote Room
Differentiate Customers by Optimising their Experience
Learn how automotive companies can mobilise new business models across their network and unlock revenue streams. Reduce costs and provide a unified, frictionless buying and ownership experience.
[NAME], Salesforce Solution Architect, Aston [NAME]
[NAME], Chief Information Officer, Mercedes-Benz UK
Role: Sales, Service
Industry: Automotive
Product: Service Cloud
Thursday, [NAME] BST
(16:05 - 16:25 CEST)
Stage Four - Content Pavilion
Leverage Connectivity to Power Real-time ESG Transparency
See how a connectivity-based approach can unlock continuous visibility into sustainability performance, enhanced data integrity and controls for reporting, and rapid asset-level improvement insights.
[NAME], Sustainability 360 Go-to-Market Leader, Deloitte Consulting LLP
[NAME], Head of Strategy and Solutioning, EMEA/LATAM, AT&T
Product: Net Zero Cloud
Thursday, [NAME] BST
(16:05 - 16:25 CEST)
Stage Two - Content Pavilion
Leveraging Data and Tech to [NAME] for SMEs
Hear first-hand how SMEs can leverage technology and data to automate processes, deliver exceptional customer experiences and unlock efficient growth.
[NAME], Regional Vice President - UK Startups, Salesforce
[NAME], CEO & Founder, Bike Club
[NAME], Solution engineer , [NAME]
Role: Small Business Owner, [NAME]
Industry: Retail, Other
Product: [NAME]
Thursday, [NAME] - 15:40 BST
(16:20 - 16:40 CEST)
Stage Three - Content Pavilion
Transforming Access to Medical Devices
How a MedTech company uses Salesforce to advance their digital transformation agenda to engage differently and more effectively with healthcare providers.
[NAME], VP Digital EMEA, Smith & Nephew
[NAME], Senior Director [NAME], Health & Life Sciences, Salesforce
Amit Khanna, SVP & GM, Healthcare & Life Sciences, Salesforce
Role: IT
Industry: Healthcare and Life Sciences
Product: Health Cloud
Thursday, [NAME] - 15:40 BST
(16:20 - 16:40 CEST)
Stage One - Content Pavilion
Build Your First Salesforce App
Salesforce Admins build apps fast with clicks, not code. Learn the fundamentals of low-code app development and build your first Salesforce app today.
[NAME], Senior Director, Admin Relations, Salesforce
[NAME], [NAME], Salesforce
Role: Administrator
Product: Salesforce Platform
Thursday, [NAME] BST
(16:30 - 16:50 CEST)
[NAME]
How Golfbreaks launches efficient campaigns with DAM
Join marketing leaders from Golfbreaks to learn how they're putting content at the heart of their digital strategy to elevate their customer experience, leveraging Bynder, SFMC, and adjacent platforms
[NAME], Head of Digital, Golfbreaks
Role: Marketing, Partner
Industry: Travel, Transportation, and Hospitality
Product: [NAME], Marketing Cloud
Thursday, [NAME] BST
(16:30 - 16:50 CEST)
Campground Theatre - Campground
Improving Customer Experience with Data-Driven insights
Retailers strive to be a customer company. Hear how one of the UK's leading brands are exceeding their customer expectations through data driven insights powered by Tableau.
[NAME], Product Marketing Leader, [NAME], Salesforce
[NAME], Tableau Account Executive, Salesforce
[NAME], Partner & Tableau Product Manager, John Lewis & Partners
[NAME], Lead Solution Engineer, Salesforce
Role: Data Analyst, IT
Industry: Retail
Product: Tableau, CRM Analytics
Thursday, [NAME] BST
(16:40 - 17:00 CEST)
Stage Four - Content Pavilion
Transform Customer Engagement with Salesforce and WhatsApp
Join us and learn how WhatsApp works with [NAME] and Service Cloud. You'll see how to create scaled, relationship-building conversations on a leading platform through business messaging.
[NAME], SVP & GM Contact Center, Voice & Bots, Service Cloud , Salesforce
Role: Marketing, Service
Industry: Retail
Product: [NAME], Service Cloud
Thursday, [NAME] BST
(16:40 - 17:00 CEST)
Stage Two - Content Pavilion
4 Tips to Accelerate Value in Your Salesforce Implementation
Curious how other organisations realise faster business value? Join Salesforce and customer experts as they share trusted advice and four actionable tips to achieve implementation success.
[NAME], Head of Digital Products, Northern Europe Zone, Veolia
Bally Kainth, Regional Sales Director, Salesforce
Role: Other
Industry: Communications
Product: Communications Cloud
Thursday, [NAME] 29th15:55 - 16:15 BST
(16:55 - 17:15 CEST)
Stage One - Content Pavilion
Empower Everyone with Generative AI and Automation in Slack
Learn how IT teams can empower every individual to drive their own productivity. We’ll share the latest Slack innovations and discuss the role of AI and automation with our guest speaker.
[NAME], CTO & Co-Founder, Slack, Salesforce
[NAME], Chief Technology Officer, Holland and [NAME]
Role: Developer, IT
Industry: Retail
Product: Slack
Thursday, [NAME] 29th15:55 - 16:15 BST
(16:55 - 17:15 CEST)
Stage Three - Content Pavilion
16:00 BST - Thursday, Jun 29th
Delivering Public Services Faster with Salesforce and AWS
How government customers can leverage the power of Salesforce Hyperforce and native AWS integration to deliver services fast and maximise availability.
[NAME], [NAME], Salesforce
[NAME], Chief Technologist UK Public Sector, AWS
Role: Architect
Industry: Public Sector
Product: Salesforce Platform
Thursday, [NAME] BST
(17:00 - 17:20 CEST)
Public Sector Theatre - Campground
Rethink Data Visualisation: Lessons from Product Development
Discover how design thinking can improve the way we visualise and understand data. Learn tips from product development to make data products with greater impact for your users.
[NAME], Director, Analytics Products & Visualisation Engineering, Expedia Group
Role: Data Analyst, Designer
Industry: Other
Product: [NAME]
Thursday, [NAME] BST
(17:00 - 17:20 CEST)
[NAME]
How to Deliver 5-Star Student Services at Scale
Discover how to connect every student touchpoint with your university and transform student services thanks to automation, self-service capabilities and actionable analytics.
[NAME], Senior Product Marketing Manager, Salesforce
[NAME], Director of Innovation & Transformation, London South Bank University
Role: IT, Operations
Industry: Education
Product: [NAME], Marketing Cloud
Thursday, [NAME] 29th16:15 - 16:35 BST
(17:15 - 17:35 CEST)
Stage Four - Content Pavilion
Why Building an Enduring Salesforce Business Matters
An enduring business creates value for all stakeholders and fosters a better planet. IBM explores how businesses embrace the [NAME] platform and harness the ecosystem's power for a brighter future
[NAME], Head of Delivery, IBM UK Limited
[NAME], Associates Technology Consultant, IBM
[NAME], Global Partner | [NAME] , IBM
Role: [NAME], Product Management
Industry: Energy and Utilities, Other
Product: Salesforce Platform, Sales Enablement
Thursday, [NAME] 29th16:15 - 16:35 BST
(17:15 - 17:35 CEST)
Stage Two - Content Pavilion
Salesforce’s 4 Steps for Measuring Customer Health
Get an inside look into how Salesforce measures customer health. Learn best practices so you can drive success for your customers and become a customer company.
[NAME], [NAME], [NAME], Salesforce
[NAME], Senior Principal [NAME] Manager, Salesforce
Role: IT
Thursday, [NAME] BST
(17:25 - 17:45 CEST)
Stage One - Content Pavilion
Unleashing the Power of Einstein GPT
[NAME] has taken the tech world by storm. Learn about [NAME], its latest capabilities, and how developers can use the technology to build their own AI-powered applications on Salesforce.
[NAME], Lead Developer Advocate, Salesforce
Role: Administrator, Developer
Industry: Other
Product: Salesforce Platform
Thursday, [NAME] BST
(17:25 - 17:45 CEST)
Stage Three - Content Pavilion
Luminary: Technology, Ethics and the Future of Society
Join this engaging conversation as we explore the ethical dimensions of technology, AI, and its implications for society - plus how we can shape the vision for a collective and sustainable future.
[NAME], CEO UKI, Salesforce
Mo Gawdat, Former Chief Business Officer of Google [X], best selling author, Founder of One Billion Happy, One Billion Happy
Role: IT
Industry: Other
Thursday, [NAME] BST
(17:30 - 18:00 CEST)
Keynote Room