Spreadsheet: 08b8567f-f0da-4601-a73a-9fec4cb0ce14
Sheet: Sheet1

Human Services | Unnamed: 1 | Unnamed: 2 | Unnamed: 3 | Unnamed: 4 | Unnamed: 5
Foundation
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HMC01.01 | Academic Foundations | #1: Introduction to Human Services                                     Academic Courses | Complete required training and education/certification to prepare for human services employment. | Identify requirements for occupational choice. | Complete requirements for occupational choice.
 |  |  |  | Manage time to participate in career-related training and/or degree programs. | Present documentation of courses/degrees, training and/or credentials successfully completed.
HMC01.02 | Academic Foundations | #1: Introduction to Human Services                                     Academic Courses | Apply mathematical skills and concepts of data analysis to perform human services tasks. | Analyze and interpret data to maintain operational documents. | Perform calculations and interpret data at the 12th grade level.
HMC01.03 | Academic Foundations | #1: Introduction to Human Services                                     Academic Courses | Use and evaluate information resources to accomplish specific human services tasks. | Use informational texts, Internet web sites, and/or technical materials to review and apply information sources to human services tasks. | Use databases and technical manuals.
 |  |  |  |  | Identify and evaluate applicable written material.
HMC02.01 | Communications | #1: Introduction to Human Services                                     Academic Courses | Apply principles of effective oral and written communication to talk and write effectively. | Match communication strategies to the situation (individual and group) and context. | Use appropriate communication strategy for most effective outcome.
 |  |  |  | Use forms of technical writing appropriately to communicate clearly. | Ensure that written/oral communication is well organized, accurate, clear, and complete as well as using appropriate field/technological terms and definitions.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HMC02.02 | Communications | #1: Introduction to Human Services                                     Academic Courses | Use listening skills to effectively interact with others. | Use listening skills to acquire spoken information. | Accurately identify issues presented.
HMC02.03 | Communications | #1: Introduction to Human Services                                     Academic Courses | Recognize forms of non-verbal communication to fully understand meaning. | Apply and/or interpret nonverbal communication techniques to receive complete significance of messages. | Recognize and use non-verbal communication.
HMC02.04 | Communications | #1: Introduction to Human Services                                     Academic Courses | Use aspects of cross-cultural communication to address diversity. | Recognize barriers and use alternative communications (e.g., sign language) or other languages to match the communication needs of the individual. | Communicate respectfully and effectively with people of different cultures.
HMC02.05 | Communications | #1: Introduction to Human Services                                     Academic Courses | Use helpful communication techniques to support individuals and groups (e.g., conflict resolution, facilitation skills). | Choose appropriate strategy to resolve conflicts. | Resolve conflicts.
HMC03.01 | Problem Solving and Critical Thinking | #1: Introduction to Human Services                                     Academic Courses | Assist individuals to recognize concerns and make informed decisions. | Use several approaches to identify and evaluate alternatives. | Help individuals accurately describe alternatives.
 |  |  |  |  | Assist individuals to understand the potential outcomes of all alternatives.
 |  |  |  |  | Evaluate and use customer feedback effectively.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HMC03.02 | Problem Solving and Critical Thinking | #1: Introduction to Human Services                                     Academic Courses | Develop an individualized plan to reflect an individual’s preferences, needs and interests. | Use planning strategies to develop a plan. | Use effective problem-solving and decision-making techniques when assisting the individual with planning.
 |  |  |  |  | Produce a work schedule related to the plan.
 |  |  |  | Evaluate milestones toward planned goals to measure progress. | Document outcomes of planned activities.
HMC04.01 | Information Technology Applications | #2: Information Technology Applications | Use technology to access, manage, integrate and create information. | Use appropriate software applications to prepare documents and presentations. | Accurately produce specific information from records within a deadline.
 |  |  |  |  | Produce clear communication.
HMC04.02 | Information Technology Applications | #2: Information Technology Applications | Use existing classification systems to manage information. | Use technology to channel data according to classification systems. | Accurately produce documents based on classification systems.
HMC04.03 | Information Technology Applications | #2: Information Technology Applications | Use technology to analyze and interpret information. | Summarize, compare and contrast information to make informed decisions. | Describe and accurately summarize information/data using charts, graphs, and descriptive statistics.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HMC05.02 | Systems | #1: Introduction to Human Services                                     Academic Courses | Apply principles of planning, design and development to accomplish long-range goals. | Design programs or activities to meet specific organizational needs. | Document that programs and activities effectively address needs.
HMC05.03 | Systems | #1: Introduction to Human Services                                     Academic Courses | Use the range of human resources available to accomplish team objectives. | Identify and align human resources to meet team objectives. | Document that team objectives have been met.
HMC06.01 | Safety, Health, and Environmental | #1: Introduction to Human Services | Recognize risks and potentially hazardous situations to achieve a safe and healthy environment. | Implement procedures to protect the health and safety of all individuals. | Use safety techniques in managing an emergency and ensuring a safe environment.
 |  |  |  |  | Document and report emergency/crisis situations and outcomes to appropriate authorities.
HMC06.02 | Safety, Health, and Environmental | #1: Introduction to Human Services | Evaluate emergency situations to defuse them and determine intervention strategies. | Manage the physical and social environment to reduce conflict and promote safety of participants, workers and others. | Use safety techniques in managing an emergency and ensuring a safe environment.
 |  |  |  |  | Document and report emergency/crisis situations and outcomes to appropriate authorities.
HMC06.03 | Safety, Health, and Environmental | #1: Introduction to Human Services | Study policies, procedures, and regulations regarding health and safety to promote a safe workplace. | Follow regulations and organizational policies and procedures to assure a safe and healthy environment. | Anticipate, respond and document health and safety compliance.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HMC07.01 | Leadership and Teamwork | #1: Introduction to Human Services | Recognize the organization’s mission and its priorities to ensure quality. | Review the organizational mission to develop organizational priorities. | Assist in setting organizational priorities to ensure quality.
 |  |  |  | Establish and maintain effective working relationships with all levels of personnel to provide effective services to the client/participant. | Use interpersonal skills to build effective working relationships.
 |  |  |  | Use organization’s policies, procedures and regulations to work with co-workers to develop practices sensitive to cultural, religious, disability, and gender issues. | Set up and/or participate in workshops relating to cultural, religious, disability, and gender issues specific to human services careers.
 |  |  |  |  | Develop service guidelines with other co-workers.
HMC07.02 | Leadership and Teamwork | #1: Introduction to Human Services | Recognize and model leadership and teamwork behaviors to inspire and motivate others. | Participate in civic and community leadership and teamwork opportunities to enhance skills. | Mentor others for high performance.
 |  |  |  |  | Document participation in civic and community service.
 |  |  |  | Use leadership skills to motivate others. | Conduct self-assessment of leadership skills.
HMC07.04 | Leadership and Teamwork | #1: Introduction to Human Services | Recognize and use teamwork skills to take advantage of diverse abilities. | Work effectively with others to achieve objectives in a timely manner. | Assess effectiveness of teamwork skills.
 |  |  |  | Use conflict management skills to facilitate solutions. | Resolve conflicts.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HMC08.01 | Ethics and Legal Responsibilities | #1: Introduction to Human Services | Apply ethical and legal responsibilities to all conduct in the workplace. | Comply with legal requirements to assure appropriate conduct. | Assess and document legal compliance.
 |  |  |  | Adhere to recognized ethical standards to inspire confidence. | Assess and document adherence to ethical standards.
 |  |  |  | Consult and seek ethical and legal guidance to assure continued compliance. | Document, review, and resolve ethical and legal conflicts.
HMC08.02 | Ethics and Legal Responsibilities | #1: Introduction to Human Services | Study legal requirements of personal liability to help guide personal conduct. | Apply legal requirements to prevent personal liability. | Assess adherence to appropriate personal liability requirements.
HMC09.01 | Employability and Career Development | #1: Introduction to Human Services | Continue professional development to keep current on relevant resources and information. | Use self assessment, organizational priorities, journals, Internet sites, professional associations, peers and other resources to develop goals that address training, education and self-improvement issues. | Write a professional development plan.
 |  |  |  | Participate in relevant conferences, workshops, mentoring activities and in-service training to stay current with recent changes in the field. | Document completed conferences, workshops, mentoring activities and in-service training.
HMC09.02 | Employability and Career Development | #1: Introduction to Human Services | Apply career development principles to assure personal and professional growth. | Manage work roles and responsibilities to balance  them with other life roles and responsibilities. | Record verbal and/or written feedback from clients/participants regarding role balance.
 |  |  |  |  | Write annual performance goals incorporating role balance.
 |  |  |  |  | Initiate self-assessment of role balance.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HMC10.01 | Technical Skills | #1: Introduction to Human Services | Apply technical knowledge and skills required to function in career paths within the Human Services area. | Practice skills in a chosen career path to gain familiarity with technical processes. | Maintain successful employment.
HMC10.02 | Technical Skills | #1: Introduction to Human Services | Use resource allocation and distribution to assist with planning the delivery of human services. | Identify strategies to provide human services in the most cost effective manner. | Appropriately use resources.
HMC10.03 | Technical Skills | #1: Introduction to Human Services | Apply principles of human development to enhance the well being of the individual. | Provide services aligning with human development principles to meet individual needs. | Assess and document the satisfaction of clients/customers/participants with services provided.