Spreadsheet: 544830d1509045585-conditional-formatting-based-on-date-and-time-queue-template
Sheet: 050415

 | Belk | Total | Oldest |  | 6+ Days
 | Escalation | 4 | 2015-05-04 00:00:00 |  | 5 Days
 | Customer Service | 181 | 2015-04-20 00:00:00 |  | 4 Days
 | [NAME] | 137 | 2015-04-13 00:00:00 |  | 3 Days
 | Accommodations | 179 | 2015-05-03 00:00:00 |  | 0-2 Days
 | [NAME] | 30 | 2015-05-04 00:00:00
 | Call Backs | 0
 | Sr Sup Callback | Total | Open | WIP | WFR | WFCR | WFVR | Updated | Declined | Oldest | Oldest Open
 | ACE | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | GNC | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 4/20/156
 | PBS AV | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | PBS HV | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Dollar General | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | RadioShack | 1 | 1 | 0 | 0 | 0 | 3 | 0 | 0 | 2015-05-01 00:00:00 | 2015-05-01 00:00:00
 | Mattel | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | iRobot | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Escalation Queues | Total | Open | WIP | WFR | WFCR | WFVR | Updated | Declined | Oldest | Oldest Open
 | ACE | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-05-01 00:00:00
 | GNC | 3 | 2 | 0 | 0 | 0 | 0 | 1 | 0 | 2015-05-02 00:00:00 | 2015-05-02 00:00:00
 | PBS AV | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0
 | PBS HV | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Dollar General | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | RadioShack | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-05-01 00:00:00 | 2015-05-01 00:00:00
 | Mattel | 1 | 1 | 0 | 0 | 2 | 1 | 0 | 0 | 2015-05-03 00:00:00 | 2015-05-03 00:00:00
 | iRobot | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 2015-05-01 00:00:00
 | Customer Service | Total | Open | WIP | WFR | WFCR | WFVR | Updated | Declined | Oldest | Oldest Open
 | ACE Issues | 124 | 60 | 1 | 10 | 4 | 45 | 5 | 0 | 2015-04-03 00:00:00 | 2015-04-14 00:00:00
 | GNC | 42 | 7 | 5 | 9 | 9 | 17 | 3 | 0 | 2015-03-24 00:00:00 | 2015-05-01 00:00:00
 | PBS AV | 4 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-04-21 00:00:00 | 2015-04-21 00:00:00
 | PBS HV | 13 | 7 | 0 | 0 | 0 | 0 | 6 | 0 | 2015-04-28 00:00:00 | 2015-04-30 00:00:00
 | Dollar General | 3 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 2015-02-28 00:00:00 | 2015-05-04 00:00:00
 | RadioShack | 51 | 16 | 6 | 2 | 0 | 21 | 6 | 0 | 2015-04-02 00:00:00 | 2015-04-30 00:00:00
 | Mattel | 22 | 17 | 0 | 1 | 0 | 0 | 2 | 2 | 2015-04-13 00:00:00 | 2015-03-20 00:00:00
 | iRobot | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Reship | Total | Open | WIP | WFR | WFCR | WFVR | Updated | Declined | Oldest | Oldest Open
 | GNC | 178 | 172 | 3 | 1 | 0 | 0 | 1 | 1 | 2015-03-29 00:00:00 | 2015-04-30 00:00:00
 | PBS AV | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | PBS HV | 4 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-05-02 00:00:00 | 2015-05-02 00:00:00
 | Dollar General | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Mattel | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0
 | iRobot | 2 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 2015-04-29 00:00:00 | 2015-04-29 00:00:00
 | Pickup | Total | Open | WIP | WFR | WFCR | WFVR | Updated | Declined | Oldest | Oldest Open
 | ACE | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | GNC | 41 | 41 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-05-01 00:00:00 | 2015-05-01 00:00:00
 | PBS AV | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | PBS HV | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Dollar General | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | RadioShack | 29 | 9 | 0 | 0 | 1 | 0 | 19 | 0 | 2015-04-18 00:00:00 | 2015-05-01 00:00:00
 | Mattel | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | iRobot | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-05-04 00:00:00 | 2015-05-04 00:00:00
 | Canadian Returns | Total | Open | WIP | WFR | WFCR | WFVR | Updated | Declined | Oldest | Oldest Open
 | PBS HV | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-04-28 00:00:00 | 2015-04-28 00:00:00
 | Mattel | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | iRobot | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-04-30 00:00:00 | 2015-04-30 00:00:00
 | Other | Total | Open | WIP | WFR | WFCR | WFVR | Updated | Declined | Oldest | Oldest Open
 | GNC Claims | 27 | 27 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-05-03 00:00:00 | 2015-05-03 00:00:00
 | PBS Statement Request | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2015-03-30 00:00:00 | 2015-03-30 00:00:00
 |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0