Spreadsheet: 90410d1290126769-statistical-data-sheet-assistance-october-2010-1
Sheet: Scores

 |  |  |  |  |  |  |  |  |  |  |  | OCTOBER 2010.
Operators | Queued calls |  | Operator | Total phone Interactions | Difference |  | Operators | Time on queue |  |  | Plus | Minus | Total Score
 | 562 | 10 |  | 471 | 91 | 13 |  | 3 09:49:53 | 8 |  | 6 | 1 | 5 | 17
 | 744 | 16 |  | 551 | 193 | 8 |  | 5 [NAME] | 13 |  | 19 | 0 | 19 | 16
 | 709 | 15 |  | 586 | 123 | 11 |  | 3 20:21:14 | 11 |  | 30 | 8 | 22 | 15
 | 431 | 9 |  | 320 | 111 | 12 |  | 3 00:47:06 | 7 |  | 33 | 11 | 22 | 14
 | 779 | 17 |  | 639 | 140 | 9 |  | 5 06:48:27 | 14 |  | 38 | 14 | 24 | 13
 | 262 | 5 |  | 256 | 6 | 16 |  | 1 23:44:15 | 4 |  | 25 | 0 | 25 | 12
 | 597 | 12 |  | 0 | 597 | 3 |  | 3 14:38:12 | 10 |  | 27 | 1 | 26 | 11
 | 208 | 4 |  | 225 | -17 | 17 |  | 2 02:41:59 | 5 |  | 38 | 12 | 26 | 10
 | 592 | 11 |  | 341 | 251 | 7 |  | 3 14:05:29 | 9 |  | 33 | 4 | 29 | 9
 | 271 | 6 |  | 244 | 27 | 14 |  | 1 10:24:37 | 3 |  | 40 | 11 | 29 | 8
 | 9 | 2 |  | 1 | 8 | 15 |  |  |  |  | 33 | 1 | 32 | 7
 | 0 | 0 |  | 22 | -22 | 4 |  | 0 01:37:44 | 2 |  | 48 | 14 | 34 | 6
 | 634 | 13 |  | 564 | 70 | 16 |  | 5 07:39:01 | 15 |  | 37 | 0 | 37 | 5
 | 17 | 3 |  | 29 | -12 | 5 |  |  |  |  | 43 | 1 | 42 | 4
 | 352 | 8 |  | 247 | 105 | 13 |  | 0 [NAME] | 1 |  | 48 | 1 | 47 | 3
 | 657 | 14 |  | 486 | 171 | 10 |  | 2 19:40:35 | 6 |  | 52 | 1 | 51 | 2
 | 330 | 7 |  | 264 | 66 | 15 |  | 4 23:36:06 | 12 |  | 52 | 0 | 52 | 1
Operators | Average talk time. |  | Operators | Missed Calls |  |  |  |  |  | Top scorers for October
 | :03:08 | 7 |  | 8 |  |  |  |  |  | Victoria Cross | 52
 | :03:22 | 6 |  | 1 |  |  |  |  |  | jan do | 51
 | :01:50 | 15 |  | 1 |  |  |  |  |  | jane do 2 | 47
 | :03:48 | 4 |  | 1
 | :03:27 | 5 |  | 4
 | :03:01 | 8 |  | 1
 | :02:28 | 12 |  | 0
 | :02:21 | 13 |  | 14
 | :06:40 | 1 |  | 1
 | :02:31 | 11 |  | 12
 | :02:47 | 10 |  | 1
 |  | 0 |  | 6
 | :04:34 | 2 |  | 0
 |  | 0 |  | 1
 | :01:13 | 16 |  | 0
 | :02:54 | 9 |  | 11
 | :04:04 | 3 |  | 11
 | :02:15 | 14 |  | 14
Operator | Queued calls | Direct  calls | Outgoing Calls | Idle Time | Office time | Talk Time | Average talk time. | Missed Calls | Ph Int
 | 557 | 51 | 733 | 1 16:18:14 | 1 20:41:44 |  | :02:41 | 11 | 692
 | 550 | 43 | 689 | 1 09:29:10 | 0 07:22:16 |  | :02:49 | 10 | 466
 | 314 | 47 | 456 | 0 18:33:45 | 0 10:22:21 |  | :03:04 | 11 | 496
 | 362 | 40 | 451 | 0 23:28:46 | 0 07;13:58 |  | :02:44 | 9 | 540
 | 80 | 202 | 415 | 0 [NAME] | 12 19:40:31 |  | 1900-01-01 00:00:00 | 4 | 150
 | 134 | 70 | 207 | 1900-01-01 00:00:00 | 1900-01-01 00:00:00 |  | 1900-01-01 00:00:00 | 2 | 133
 | 136 | 13 | 216 | 0 15:21:26 | 12 14:04:07 |  | :02:55 | 0 | 47
 | 784 | 45 | 486 | 1 23:20:51 | 0 09:24:09 |  | :01:58 | 2 | 865
 | 806 | 71 | 1016 | 1 20:33:49 | 0 08:33:07 |  | :03:03 | 0 | 1018
 | 51 | 6 | 116 | 0 06:36:41 | 15 19:11:03 |  | :03:25 | 0 | 43
 | 622 | 64 | 578 | 1 15:12:13 | 1 07:29:10 |  | :02:52 | 5 | 828
 | 67 | 187 | 318 | 0 14:35:27 | 5 07:23:47 |  | :03:51 | 0 | 125
 | 777 | 51 | 981 | 1 14:20:29 | 0 14:56:13 |  | :02:58 | 8 | 905
 | 846 | 62 | 812 | 2 04:41:49 | 0 16:25:29 |  | :02:14 | 21 | 1135
 | 652 | 25 | 645 | 1 18:03:26 | 0 10:28:17 |  | :04:20 | 3 | 774
 | 678 | 55 | 425 | 1 15:08:17 | 1 [NAME] |  | :02:39 | 3 | 974
 |  |  |  |  |  |  |  |  | 3
 |  |  |  |  |  |  |  |  | 0