Spreadsheet: 781237d1653073216-pulling-min-data-from-another-sheet-error-detection-daily-tickets-report-beta-
Sheet: CallTek

Case # | Records | Vendor | Ticket Age | Last Modified Ticket Age | Property | Room/Apt# | Priority | Problem | Assigned To | Local Time | Follow Up Type | Follow Up Time | Description (Latest) |  | Ticket Age | Last Modified Ticket Age | Property | Room/Apt# | Priority | Problem | Assigned To: Tier 2 |  | Ticket Age | Last Modified Ticket Age | Property | Room/Apt# | Priority | Problem | Assigned To: HKI NOC |  | Ticket Age | Last Modified Ticket Age | Property | Room/Apt# | Priority | Problem | Assigned To: HKI NOC USA |  | Ticket Age | Last Modified Ticket Age | Property | Room/Apt# | Priority | Problem | Assigned To: BeyondTV Support + [NAME] |  |  | Unassigned - T1
10579582 | 1 | HKI | 1 day ago | 16 hours ago | [NAME] (27385/23602) | STB-RM-209 | Medium | Beyond TV Issue | BeyondTV Support | Friday 5/20/2022 12:18 |  | 05/20/2022 02:43 | - Inbound call BTV is not working in room - STB-RM-209 10. |  |  |  |  |  |  |  |  |  | 4 days ago | 22 hours ago | Canada House Beach Club (Outsource) (8775/8910) | STAFF | Medium | Hotel Status Request/Inquiry | HKI-NOC |  |  |  |  |  |  |  |  |  | 1 day ago | 16 hours ago | [NAME] (27385/23602) | STB-RM-209 | Medium | Beyond TV Issue | BeyondTV Support |  |  | ctc_debbie
10580378 | 1 | HKI | 18 hours ago | 3 hours ago | Fantasea Flagship Resort (16900/15829) | 1019 | Medium | WiFi-No Association | ctc_debbie | Friday 5/20/2022 12:18 |  | 05/20/2022 05:24 | COD: 05/22/2022 Issue: - follow up Steps: - first |  |  |  |  |  |  |  |  |  | 4 days ago | 2 days ago | The Quin Hotel NYC (13803/13592) | FD | Medium | Hotel Status Request/Inquiry | HKI-NOC
*10580187 | 2 | HKI | 24 hours ago | 8 hours ago | [NAME] (54026/44271) | 410 | Medium | Casting Issues | HKI-NOC | Friday 5/20/2022 09:18 |  | 05/20/2022 01:07 | - tv was already restarted - device was already logged in |  |  |  |  |  |  |  |  |  | 3 days ago | 24 hours ago | Grand Crowne Resort (27542/23755) | Bldg 1 - 201 C | Medium | Authentication | HKI-NOC
10579733 | 2 | HKI | 1 day ago | 13 hours ago | Aloft Nashville West End (28366/24562) | 812 | Medium | Low/Unstable Signal | HKI-NOC | Friday 5/20/2022 12:18 |  | 05/19/2022 20:24 | Low signal. - Server uptime: 1 year and 8 months - MAC: 02 |  |  |  |  |  |  |  |  |  | 2 days ago | 1 day ago | The Quin Hotel NYC (13803/13592) | 513 | Medium | WiFi-No Association | HKI-NOC
10579480 | 2 | HKI | 1 day ago | 16 hours ago | Royalton Hotel NYC (28929/25111) | 607 | Medium | Authentication | HKI-NOC | Friday 5/20/2022 12:18 |  | 05/19/2022 17:36 | Unable to join the network. - Server up: 3 weeks and 5 hour |  |  |  |  |  |  |  |  |  | 2 days ago | 1 day ago | Myakka River Motorcoach Resort (56792/46884) | 9 | Medium | WiFi-No Association | HKI-NOC
10578441 | 2 | HKI | 2 days ago | 1 day ago | The Quin Hotel NYC (13803/13592) | 513 | Medium | WiFi-No Association | HKI-NOC | Friday 5/20/2022 12:18 |  | 05/19/2022 07:45 | No internet access Device: MacBook MAC- 8c:85:90:93:e1:c5 |  |  |  |  |  |  |  |  |  | 2 days ago | 1 day ago | The Quin Hotel NYC (13803/13592) | 313 | Medium | Authentication | HKI-NOC
*10578415 | 2 | HKI | 2 days ago | 1 day ago | Myakka River Motorcoach Resort (56792/46884) | 9 | Medium | WiFi-No Association | HKI-NOC | Friday 5/20/2022 12:18 |  | 05/19/2022 07:19 | No internet access Error: unable to join network [NAME] wen |  |  |  |  |  |  |  |  |  | 2 days ago | 1 day ago | Seaside [NAME] (25787/22028) | General Manager | Medium | [NAME] | HKI-NOC
10578344 | 2 | HKI | 2 days ago | 1 day ago | The Quin Hotel NYC (13803/13592) | 313 | Medium | Authentication | HKI-NOC | Friday 5/20/2022 12:18 |  | 05/19/2022 06:50 | No internet access Device: Lenovo ThinkPad (work) MAC- 98: |  |  |  |  |  |  |  |  |  | 1 day ago | 13 hours ago | Aloft Nashville West End (28366/24562) | 812 | Medium | Low/Unstable Signal | HKI-NOC
10577686 | 5 | HKI | 2 days ago | 1 day ago | Seaside [NAME] (25787/22028) | General Manager | Medium | [NAME] | HKI-NOC | Friday 5/20/2022 12:18 | Pending Staff Response | 05/19/2022 09:01 | Called back again at [PHONE], no response No VM setup on |  |  |  |  |  |  |  |  |  | 1 day ago | 16 hours ago | Royalton Hotel NYC (28929/25111) | 607 | Medium | Authentication | HKI-NOC
10575476 | 8 | HKI | 3 days ago | 24 hours ago | Grand Crowne Resort (27542/23755) | Bldg 1 - 201 C | Medium | Authentication | HKI-NOC | Friday 5/20/2022 11:18 | Pending [NAME] | 05/18/2022 20:36 | Called [NAME], he stated he is not at the hotel at this mom |  |  |  |  |  |  |  |  |  | 24 hours ago | 8 hours ago | [NAME] (54026/44271) | 410 | Medium | Casting Issues | HKI-NOC
10574485 | 8 | HKI | 4 days ago | 22 hours ago | Canada House Beach Club (Outsource) (8775/8910) | STAFF | Medium | Hotel Status Request/Inquiry | HKI-NOC | Friday 5/20/2022 12:18 | Pending Staff Response | 05/17/2022 08:04 | Called Kathi at [PHONE], but was landed on VM.
10574253 | 6 | HKI | 4 days ago | 2 days ago | The Quin Hotel NYC (13803/13592) | FD | Medium | Hotel Status Request/Inquiry | HKI-NOC | Friday 5/20/2022 12:18 | Follow Up - Monitoring | 05/18/2022 06:06 | Called property FD (212) 245-7846, and asked for [NAME]