Spreadsheet: a338b62c-458b-4295-bb63-398d7578a23d
Sheet: Customer Metrics

Pro Forma Cable Customer Metrics
(Customers and boxes in thousands, except per customer data; unaudited)
 | 2008 |  |  |  |  |  | 2009 |  |  |  |  |  | 2010
 | 1Q | 2Q | 3Q | 4Q | FY |  | 1Q | 2Q | 3Q | 4Q | FY |  | 1Q | 2Q | 3Q
Homes Passed1 | 49902 | 50096 | 50329 | 50575.4 | 50575.4 |  | 50740 | 50900 | 51078 | 51233 | 51233 |  | 51387.098 | 51547.254 | 51740.33999999999
Total Video
Total Video Customers | 24700.8 | 24562.7 | 24415.2 | 24182.4 | 24182.4 |  | 24104 | 23891 | 23759 | 23559 | 23559 |  | 23476.96832627421 | 23212.32214650068 | 22937.17695860938
Total Video Penetration of Homes Passed2 | 0.4949861728988818 | 0.4903125998083679 | 0.4851119632816071 | 0.478145501567956 | 0.478145501567956 |  | 0.475 | 0.469 | 0.465 | 0.46 | 0.46 |  | 0.4568650349991395 | 0.4503115170111812 | 0.4433132244320269
Total Video Net Additions (Losses) | -56.9 | -138.1 | -147.5 | -232.8 | -575.3 |  | -78 | -214 | -132 | -199 | -623 |  | -82.4312082462944 | -264.6461797735319 | -275.1451878913045
 |  |  |  |  |  |  |  |  | 0 | 0
Digital Video Customers3 | 16020.7 | 16340.5 | 16757.6 | 17004.1 | 17004.1 |  | 17293 | 17542 | 18005 | 18415 | 18415 |  | 18842.68763089663 | 19236.72319158203 | 19456.12093736827
Digital Penetration of Total Video | 0.6485903290581682 | 0.665256669665794 | 0.6863593171466954 | 0.7031601495302368 | 0.7031601495302368 |  | 0.717 | 0.734 | 0.758 | 0.782 | 0.782 |  | 0.8026031031361434 | 0.8287289427646523 | 0.8482352022865437
Digital Video Additions | 494.2 | 319.8 | 417.1 | 246.5 | 1477.6 |  | 288 | 250 | 463 | 410 | 1411 |  | 427.3828963451572 | 394.0355606853999 | 219.3977457862422
Digital Set-Top Boxes3 | 25862.7 | 26352.3 | 27067.6 | 27580 | 27580 |  | 28824 | 30697 | 33314 | 36402 | 36402 |  | 39649.37457560629 | 44246.96756428956 | 46803.33691319627
Boxes per Digital Customer | 1.614330210290437 | 1.61269850983752 | 1.615243232921182 | 1.619815221034927 | 1.619815221034927 |  | 1.7 | 1.7 | 1.9 | 2 | 2 |  | 2.104231378892713 | 2.300130179325551 | 2.405584189359336
Advanced Services Customers4 | 6908.7 | 6982 | 7292.8 | 7725.3 | 7725.3 |  | 8177 | 8349 | 8748 | 9158 | 9158 |  | 9510.619391019567 | 9664.582568279138 | 9892.321755198642
Advanced Services Penetration of Total Video | 0.2796953944811504 | 0.2842521384049799 | 0.2986991710082244 | 0.3194596069868996 | 0.3194596069868996 |  | 0.339 | 0.349 | 0.368 | 0.389 | 0.389 |  | 0.4051042391353304 | 0.4163556970854853 | 0.431278956998481
Advanced Services Penetration of Digital Video | 0.4312358386337675 | 0.427281906918393 | 0.4351935838067504 | 0.4543198405090538 | 0.4543198405090538 |  | 0.473 | 0.476 | 0.486 | 0.497 | 0.497 |  | 0.504737942766979 | 0.5024027466646892 | 0.5084426534478935
High-Speed Internet (HSI)
HSI Customers | 14085.3 | 14363.7 | 14745.4 | 14929 | 14929 |  | 15258 | 15322 | 15684 | 15930 | 15930 |  | 16329.26990611835 | 16447.7373253806 | 16696.39388390445
HSI "Available" Homes5 | 49548 | 49745 | 49982 | 50283 | 50283 |  | 50456 | 50615 | 50805 | 50754 | 50754 |  | 50906.062 | 51059.545 | 51259.22
HSI Penetration of "Available" Homes2 | 0.284 | 0.289 | 0.295 | 0.297 | 0.297 |  | 0.302 | 0.303 | 0.309 | 0.314 | 0.314 |  | 0.3207726008371724 | 0.3221285525631025 | 0.3257246966283226
HSI Net Additions | 492.3 | 278.5 | 381.7 | 183.5 | 1336 |  | 329 | 65 | 361 | 247 | 1002 |  | 398.7984500000011 | 118.4674192622509 | 248.6565585238468
Voice
Comcast Digital Voice (CDV) Customers | 5087.9 | 5643.4 | 6126.5 | 6470.1 | 6470.1 |  | 6769 | 7002 | 7377 | 7620 | 7620 |  | 7894.290392489525 | 8124.843837272592 | 8353.047469801166
Circuit-Switched Voice Customers | 66 | 10.4 | 6.7 | 2.8 | 2.8 |  | 2 | 2 | 2 | 2 | 2 |  | 0.982 | 0 | 0
Total Voice Customers | 5153.9 | 5653.8 | 6133.2 | 6472.9 | 6472.9 |  | 6771 | 7004 | 7379 | 7622 | 7622 |  | 7895.272392489525 | 8124.843837272592 | 8353.047469801166
CDV "Available" Homes5 | 44081.9 | 45142.8 | 46083.2 | 46687.3 | 46687.3 |  | 47393 | 47654 | 48136 | 48406 | 48406 |  | 48879.724 | 49183.815 | 49614.914
CDV Penetration of "Available" Homes2 | 0.1154192537073039 | 0.125012183559726 | 0.1329443267828623 | 0.1385837261953465 | 0.1385837261953465 |  | 0.143 | 0.147 | 0.153 | 0.157 | 0.157 |  | 0.1615043978662712 | 0.1651934449833262 | 0.168357592432815
CDV Net Additions | 638.9 | 555 | 483.1 | 343.6 | 2020.6 |  | 298 | 233 | 375 | 243 | 1149 |  | 274.5458409510618 | 229.5534447830664 | 228.2036325285733
Combined Video, HSI and Voice Customers | 43940 | 44580.2 | 45293.8 | 45584.3 | 45584.3 |  | 46133 | 46217 | 46821 | 47112 | 47112 |  | 47701.51062488208 | 47784.90330915387 | 47986.61831231499
Combined Video, HSI and Voice Net Additions | 964.3 | 640.3 | 713.6000000000006 | 290.4000000000007 | 2608.6 |  | 549 | 84 | 604 | 290 | 1528 |  | 589.6840827047639 | 83.39268427178543 | 201.7150031611174
Total Revenue Generating Units (includes Digital Video Customers)6 | 59960.7 | 60920.7 | 62051.4 | 62588.4 | 62588.4 |  | 63426 | 63760 | 64826 | 65527 | 65527 |  | 66544.19825577871 | 67021.6265007359 | 67442.73924968326
RGU Net Adds | 1458.5 | 960.0999999999989 | 1130.7 | 536.9000000000008 | 4086.2 |  | 837 | 334 | 1067 | 701 | 2939 |  | 1017.066979049925 | 477.4282449571872 | 421.1127489473633
Average Monthly Revenue per Video Customer | 107.2 | 110.24 | 111.32 | 114.48 | 111.1 |  | 115.74 | 118.32 | 117.54 | 120.66 | 118.23 |  | 122.98 | 127.78 | 129.75