Spreadsheet: 134545d1325435889-top-half-of-waterfall-graphs-disappearing-when-printing-to-pdf-new-work_2_jpr73
Sheet: Incident Input

INCIDENT_NUMBER | COMPANY | SITE | DEPARTMENT | SLA_BREACH_REASON | SLA_BREACH_EXCEPTION | REPORTED_SOURCE | SLM_STATUS | STATUS | ASSIGNED_SUPPORT_COMPANY | ASSIGNED_SUPPORT_ORGANIZATION | [NAME] | ASSIGNEE | GROUP_TRANSFERS | [NAME] | DETAILED_DECRIPTION | SUBMITTER | CITY | [NAME] | FIRST_NAME | LAST_NAME | [NAME] | VIP | DUPLICATE | ESCALATED | SERVICE_TYPE | OPCAT1 | OPCAT2 | OPCAT3 | PRODCAT1 | PRODCAT2 | PRODCAT3 | PRODUCT_NAME | [NAME] | [NAME] | CAUSE | STATUS_REASON | IMPACT | PRIORITY | PRIORITY_WEIGHT | ORGANIZATION | REPORTED_DATE | SUBMIT_DATE | RESPONDED_DATE | LAST_RESOLVED_DATE | CLOSED_DATE | LAST_MODIFIED_DATE | REPORTEDWEEK
INC000002499828 | AstraZeneca | Non AZ Location (IND) | Infosys |  |  | phone | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 31 | VERY URGENT Unix access Needed | glbl bbsap ssp  From: Sharma  Shubham(Infosys)  Sent: 28 September 2011 21:21 To: IT Service Desk  Bangalore Subject: Unix access Needed  Hi Team   Please raise a medium priority ticket and transfer it to UNIX platform team.  DETAILS:I need my account to be created in the below mentioned servers PID  : kxpw592  ukblx350 ukblx336 ukblx337 ukblx343 ukblx344 ukblx351 ukblx342 ukblx338 ukblx352 ukblx339 ukblx353 ukblx340 ukapx121 ukapx129 ukapx128 ukapx122 ukapx130 ukapx123  Regards  Shubham  SAP Basis Team +[PHONE] | kqqq173 | Unknown | India | [NAME] | Sharma | kxpw592 - +[PHONE] | n | no | yes | user service restoration | Report | Incident | Hardware | Software | Business Application | SAP-CSY-CIS-INF-BUD-TRFI-EFU-UK1 | SAP - EBS | Access Admin - No Auth | Contacted customer and provided password and he can successfully login | Security |  | 3000 | medium | 13 | Partners | 2011-09-28 17:54:26 | 2011-09-28 17:54:33 | 2011-09-28 17:54:26 | 2011-10-19 10:09:15 | 2011-10-26 14:24:28 | 2011-10-26 14:24:29 | 39
INC000002526514 | AstraZeneca | [NAME] | Infosys |  |  | email | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 8 | Please raise a ticket for unix team | From: Porwal  Tanmay(Infosys)  Sent: 04 October 2011 17:40 To: IT Service Desk  Bangalore Cc: [NAME]) Subject: Please raise a ticket for unix team  Hello Team   Please raise a ticket for Unix team for resetting my Unix level password for server ukblx341.  Please let me know if any more information is required from my end.    Regards  Tanmay Porwal SAP Basis Team Cell : +[PHONE] | kxll910 | [NAME] | United Kingdom | Tanmay | Porwal | kvpc899 - - | n | no | no | user service request | Request | Add |  | Software | Business Application | 10 Platinum SLC | ASTRAN UNIX | On-Site Support | Password reset provided by 3rd party  krsk685 |  |  | 4000 | medium | 10 | Partners | 2011-10-05 02:59:57 | 2011-10-05 03:00:48 |  | 2011-10-18 12:01:21 | 2011-10-26 14:24:27 | 2011-10-26 14:24:28 | 40
INC000002593704 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Memory:Memory Free went into warning. | ukapx124.ukap.astrazeneca.net  AIX - LPAR Oct 22  2011 8:57:30 PM  Memory:Memory Free went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | Performance |  | 3000 | medium | 13 | Partners | 2011-10-22 22:05:15 | 2011-10-22 22:07:23 | 2011-10-22 22:05:15 | 2011-10-24 08:02:15 | 2011-11-06 21:51:43 | 2011-11-06 21:51:44 | 42
INC000002601058 | AstraZeneca | [NAME] |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | memory warning high ukapx123 | BMC alert memory warning on ukapx123 | [NAME] | [NAME] | United Kingdom | Rajesh | Mehta | [NAME] | n | no | no | user service restoration | Fix/Repair | Software | Application | Software | Operating System | Unix | AIX 6.1 | On-Site Support | Memory is now normal and process consuming process has released memory hold. | Performance |  | 4000 | low | 0 | Partners | 2011-10-25 07:28:24 | 2011-10-25 07:34:37 | 2011-10-25 07:28:24 | 2011-10-25 14:41:00 | 2011-11-06 21:51:23 | 2011-11-06 21:51:24 | 43
INC000002595749 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Errors:Matched Content went into warning. | ukblx343-errpt  AIX - LPAR Error Log Oct 23  2011 7:40:47 PM  Errors:Matched Content went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | Part of testing / change conmtro - no action required. | Change |  | 3000 | medium | 13 | Partners | 2011-10-23 20:42:04 | 2011-10-23 20:43:48 | 2011-10-23 20:42:04 | 2011-10-24 08:07:42 | 2011-11-06 21:51:33 | 2011-11-06 21:51:34 | 42
INC000002592912 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Memory Free went into warning. | ukblx350.ukhx.astrazeneca.net  AIX - LPAR Oct 21  2011 10:59:42 PM  Memory:Memory Free went into warning | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  |  | Have modified BMC thresholds to fit server profile. |  |  | 3000 | medium | 13 | Partners | 2011-10-22 00:08:18 | 2011-10-22 00:31:29 | 2011-10-22 00:08:18 | 2011-10-24 08:15:08 | 2011-11-06 21:51:56 | 2011-11-06 21:51:57 | 42
INC000002593700 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Memory:Memory Free went into warning. | ukapx128.ukap.astrazeneca.net  AIX - LPAR Oct 22  2011 8:18:59 PM  Memory:Memory Free went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | Performance |  | 3000 | medium | 13 | Partners | 2011-10-22 21:21:25 | 2011-10-22 21:23:35 | 2011-10-22 21:21:25 | 2011-10-24 07:59:57 | 2011-11-06 21:51:45 | 2011-11-06 21:51:46 | 42
INC000002595825 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Memory:Memory Free went into warning. | ukapx132.ukap.astrazeneca.net  AIX - LPAR Oct 24  2011 12:25:11 AM  Memory:Memory Free went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | Performance |  | 3000 | medium | 13 | Partners | 2011-10-24 01:34:03 | 2011-10-24 01:35:53 | 2011-10-24 01:34:03 | 2011-10-24 08:19:41 | 2011-11-06 21:51:25 | 2011-11-06 21:51:26 | 43
INC000002578787 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukapx132.ukap.astrazeneca.net:-  Memory:Memory Free went into warning. | ukapx132.ukap.astrazeneca.net  AIX Oct 19  2011 12:40:11 AM  Memory:Memory Free went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Cumberlin | [NAME] | n | no | no | user service restoration | Fix/Repair | Software | Application | Software | Operating System | Other |  | On-Site Support | IBM Director process was consuming high memory  this process was hanging during the initial configuration | Performance |  | 3000 | medium | 13 | Partners | 2011-10-19 01:49:31 | 2011-10-19 01:52:49 | 2011-10-19 01:49:31 | 2011-10-19 07:32:45 | 2011-10-26 14:24:23 | 2011-10-26 14:24:24 | 42
INC000002595752 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Memory:Memory Free went into warning. | ukblx344.ukhx.astrazeneca.net  AIX - LPAR Oct 23  2011 7:58:56 PM  Memory:Memory Free went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | Performance |  | 3000 | medium | 13 | Partners | 2011-10-23 21:02:39 | 2011-10-23 21:04:54 | 2011-10-23 21:02:39 | 2011-10-24 08:12:32 | 2011-11-06 21:51:32 | 2011-11-06 21:51:33 | 42
INC000002587516 | AstraZeneca | [NAME] | Technology Service Delivery (TSD) |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukapx123 - Memory Alarm | BMC - Petrol Raised an Alarm that currently on 16% Memory is available. | kpwd078 | [NAME] | United Kingdom | [NAME] | Chohan | kpwd078 - [PHONE] | n | no | no | user service restoration | Report | Incident | Hardware |  |  |  |  | Self-Service | This is happens when there are batch processes running on the system  once these process complete  system comes out of this state. vmstat shows no paging is taking place even when low memory alarm appeared. this does not have any system impact.  Please monitor this when it happens again  this does not have any impact on the system performance. | Capacity | 14000 | 4000 | low | 0 | IS/IT | 2011-10-20 21:35:02 | 2011-10-20 21:57:28 | 2011-10-20 21:35:02 | 2011-10-21 20:28:09 | 2011-11-06 19:24:30 | 2011-11-06 19:24:34 | 42
INC000002578301 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Remote Desktop Help Session Manager:Status went into alarm. | ukapbmcp1blc3.emea.astrazeneca.net  Windows Oct 19  2011 12:00:12 AM  Remote Desktop Help Session Manager:Status went into alarm. | [NAME] | Unknown | United Kingdom | [NAME] | Cumberlin | [NAME] | n | no | no | user service restoration | Fix/Repair | Software | Application | Foundation Application | Citrix | Citrix |  | On-Site Support | Server is a DR server that has not yet been fully provisioned as it is not yet a domain member. The server should not be monitored at present and was 'blacked out' from BMC for that reason | Process Error |  | 3000 | medium | 13 | Partners | 2011-10-18 21:26:01 | 2011-10-19 01:47:51 | 2011-10-18 21:26:01 | 2011-10-19 07:40:19 | 2011-10-26 14:24:25 | 2011-10-26 14:24:26 | 42
INC000002593088 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Memory:Memory Free went into warning. | ukblx345.ukhx.astrazeneca.net  AIX - LPAR Oct 22  2011 3:45:49 AM  Memory:Memory Free went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | Performance |  | 3000 | medium | 13 | Partners | 2011-10-22 04:50:16 | 2011-10-22 04:53:59 | 2011-10-22 04:50:16 | 2011-10-24 08:26:26 | 2011-11-06 21:51:51 | 2011-11-06 21:51:52 | 42
INC000002597644 | AstraZeneca | [NAME] |  |  |  | direct input | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 2 | UKBLVERIBLC2 locked up waiting for system event manager | This server locked up on Friday and did not allow logons utill (:20 Monday morning. The server was functioning in the background and could be mapped to. However  no utilities could be run untill logons were possible. Server now locked again so reboot required. | kqjw149 | [NAME] | United Kingdom | [NAME] | Morris | kqjw149 - | n | no | no | user service restoration | Fix/Repair | Performance | Server |  |  |  |  | Remote Control | reboot server. logon logoff with success | Performance | 17000 | 4000 | medium | 10 | Partners | 2011-10-24 12:36:39 | 2011-10-24 12:38:53 | 2011-10-24 12:36:39 | 2011-10-24 14:33:51 | 2011-10-24 14:34:04 | 2011-10-24 14:45:18 | 43
INC000002583469 | AstraZeneca | Unknown (GBR) |  |  |  | direct input | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukapbmcp1blc3.Windows Remote Desktop Help Session Manager:Status went into alarm. | ukapbmcp1blc3.emea.astrazeneca.net  Windows Oct 20  2011 12:00:36 AM  Remote Desktop Help Session Manager:Status went into alarm. | kjfn361 | Unknown | United Kingdom | Charnjit | [NAME] | kjfn361 - | n | no | no | user service restoration | Problem |  |  | Reference Configuration | Facilities | DataCenter | Local Server Room | Remote Control | Changed monitoring to bring in line with live | Application | 1000 | 4000 | low | 0 | Partners | 2011-10-19 23:41:28 | 2011-10-20 01:17:29 | 2011-10-19 23:41:28 | 2011-10-20 02:37:53 | 2011-10-20 02:38:14 | 2011-10-20 02:38:15 | 42
INC000002583921 | AstraZeneca | Unknown (GBR) |  |  |  | direct input | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx345.ukhx.astrazeneca.net  AIX - Memory:Memory Free went into warning. | ukblx345.ukhx.astrazeneca.net  AIX - LPAR Oct 20  2011 3:45:49 AM  Memory:Memory Free went into warning. | kjfn361 | Unknown | United Kingdom | Charnjit | [NAME] | kjfn361 - | n | no | no | user service restoration | Fix/Repair |  |  | Software | Operating System | Other |  | On-Site Support | IBM Director process was consuming high memory  this process was hanging during the initial configuration | Performance | 14000 | 3000 | medium | 13 | Partners | 2011-10-20 04:57:38 | 2011-10-20 05:00:33 | 2011-10-20 04:57:38 | 2011-10-20 08:46:16 | 2011-11-04 19:10:55 | 2011-11-04 19:11:01 | 42
INC000002593397 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | /var:File System Percent Utilized went into warning. | ukblx350.ukhx.astrazeneca.net  AIX - LPAR Oct 22  2011 1:19:42 PM  /var:File System Percent Utilized went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | Increased filesystem by 512Mb due to insifficient storage beign available for this filesystem. | Capacity |  | 3000 | medium | 13 | Partners | 2011-10-22 14:31:39 | 2011-10-22 14:34:00 | 2011-10-22 14:31:39 | 2011-10-24 07:48:52 | 2011-11-06 21:51:49 | 2011-11-06 21:51:51 | 42
INC000002672477 | AstraZeneca | [NAME] | Technology Service Delivery (TSD) |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx354:/tsm/tsmdb001 at 95.02% utilized | ukblx354:/tsm/tsmdb001 at 95.02% utilized | kpwd078 | [NAME] | United Kingdom | [NAME] | Chohan | kpwd078 - [PHONE] | n | no | no | user service restoration | Fix/Repair | Software | Application | Software | Storage Management | Veritas Storage Foundation | VERITAS STORAGE FOUNDATION | On-Site Support | The fs has been increased by 2GB | Performance |  | 3000 | medium | 13 | IS/IT | 2011-11-10 22:43:26 | 2011-11-10 22:48:09 | 2011-11-10 22:43:26 | 2011-11-15 18:27:22 | 2011-11-28 01:23:50 | 2011-11-28 01:23:52 | 45
INC000002678758 | AstraZeneca | Unknown (GBR) |  |  |  | systems management | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Errors:Matched Content went into warning. | ukapx124-errpt  AIX - LPAR Error Log Nov 12  2011 8:12:59 AM  Errors:Matched Content went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Spatial databases |  | Self-Service | Checked the LPAR status and the paths are all enabled  Enabled hdisk0 [NAME] Enabled hdisk0 fscsi1 Enabled hdisk0 fscsi2 Enabled hdisk0 fscsi3 Enabled hdisk1 fscsi0 Enabled hdisk1 fscsi1 Enabled hdisk1 fscsi2 Enabled hdisk1 fscsi3 Enabled hdisk2 fscsi0 Enabled hdisk2 fscsi1 Enabled hdisk2 fscsi2 Enabled hdisk2 fscsi3  this was probably a glitch but all ok. | Performance |  | 3000 | medium | 13 | Partners | 2011-11-12 09:19:48 | 2011-11-12 09:24:07 | 2011-11-12 09:19:48 | 2011-11-14 06:52:54 | 2011-11-21 08:02:27 | 2011-11-21 08:02:28 | 45
INC000002613999 | AstraZeneca | [NAME] | Technology Service Delivery (TSD) |  |  | systems management | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | /dev/vx/dsk/expEUDdg01/saptechvol01  --- /saptech  -- 92% full | /dev/vx/dsk/expEUDdg01/saptechvol01  --- /saptech  -- 92% utilizedl  message appeared on BMC Console for ukblx342  ukblx344 and ukblx351 | kpwd078 | [NAME] | United Kingdom | [NAME] | Chohan | +44 01625 510626 (50626) | n | no | no | user service restoration | Report | Incident | Software | Software | Operating System | Unix | AIX 6.1 | 3rd Party Resolver - No Script | Large files removed from [NAME] on all three nodes | Capacity |  | 3000 | medium | 13 | IS/IT | 2011-10-27 17:42:39 | 2011-10-27 17:49:54 | 2011-10-27 17:42:39 | 2011-10-27 18:12:28 | 2011-11-06 21:51:18 | 2011-11-06 21:51:19 | 43
INC000002578794 | AstraZeneca | Unknown (GBR) |  |  |  | systems management | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukapx129  AIX - Error Log Oct 19  12:51:26 AM  Errors:Matched Content went into warning. | ukapx129  AIX - Error Log Oct 19  2011 12:51:26 AM  Errors:Matched Content went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Cumberlin | [NAME] | n | no | no | user service restoration | Fix/Repair | Software | Application | Software | Operating System | Other |  | On-Site Support | Warning in error report  we may need to raise a change to adjust this threshold. This issue has been emailed to the build team for advice. | Performance |  | 3000 | medium | 13 | Partners | 2011-10-19 01:58:32 | 2011-10-19 02:00:52 | 2011-10-19 01:58:32 | 2011-10-19 09:13:24 | 2011-10-26 14:24:20 | 2011-10-26 14:24:21 | 42
INC000002597272 | AstraZeneca | [NAME] | Accenture |  |  |  | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukapx130-errpt - AIX - LPAR Error Log |  | kvsh647 | [NAME] | United Kingdom | [NAME] | [NAME] | [PHONE] | n | yes | yes | user service restoration | Report | Incident | Software | Software | Operating System | Other | IBM storage Manager | Access Admin - No Auth | 1. Space in DR TSM (PT) systems has been resolved. 2. This has freed up space on DR TSM. 3. Therefore TSM backups are running as per schedule  just as they were designed to.  4. A problem ticket will be worked to address a change to the initial design that will optimise backups to DR going forward  these details will be related in remedy as and when. | Capacity | 18000 | 3000 | medium | 13 | IS/IT | 2011-10-24 11:21:23 | 2011-10-24 11:25:02 | 2011-10-24 11:21:23 | 2011-11-16 18:01:40 | 2011-11-27 19:33:53 | 2011-11-27 19:33:53 | 43
INC000002621077 | AstraZeneca | [NAME] | Infosys |  |  | email | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Please raise a ticket for EERP team | From: [NAME] (Infosys)  Sent: 28 October 2011 15:11 To: IT Service Desk  Bangalore Cc: Rane  Sachin (Infosys); [NAME]); X:Smith  [NAME]: Please raise a ticket for EERP team  Hi Team   Please raise a sev 2 service request to EEPR team and assign it to GLBL-EERP Infrastructure Support   Description:  As per EERP technical cutover requirement  we need EERP Unix team support for below  activities:  Task Description	Time Frame Suspend any automated BMC Patrol monitoring on EU3/ EUD servers to avoid unnecessary alerts	Throughout cutover period Freeze EU3 and EUD cluster	Anytime between 19:00 - 23:00 Thurs 10th Nov EUD Cluster Test Support	14:00 - 16:00 Fri 11th Nov EU3 Cluster Test Support	23:00 - 01:00 Fri 11th Nov Unfreeze EU3 Cluster	13:00 - 13:30 Sun 13th Nov Unfreeze EUD Cluster	06:00 - 6:30 Mon 14th Nov  As EERP is a big roll out please allow some flexibility in time. Many Thanks   Ajit  SAP Basis Consultant Ph: +[PHONE] Email - [EMAIL] | kwzx920 | [NAME] | United Kingdom | Ajit | [NAME] | [NAME] | n | no | no | user service request | Report | Incident | Software | Software | PSsoft Software | PSsoft Software |  | 3rd Party Resolver - No Script | Schedule formalised and resources allocated to the designated VCS freeze/failover tests. |  |  | 4000 | low | 0 | Partners | 2011-10-29 01:12:39 | 2011-10-29 01:28:02 |  | 2011-11-10 17:42:40 | 2011-11-21 02:50:22 | 2011-11-21 02:50:24 | 43
INC000002671836 | AstraZeneca | [NAME] | Accenture |  |  | other | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 4 | Privaledge Access Request for [NAME] | Details of Fault:  A request will be sent to the IT Serive Desk once a rememdy ticket is provided for [NAME] who requires server access.  For further information/clarification please refer to the 'View Service Request' link if available (top right) or search for Request Number REQ000001702277 using the Service Request Coordinator Console | Remedy Application Service |  | United Kingdom | [NAME] | Tonks | [NAME] 881866 | n | no | yes | user service restoration | Change | Password | Application | Software | Operating System | Unix | AIX 6.1 | On-Site Support | PA account created. |  |  | 3000 | medium | 13 | Partners | 2011-11-10 19:05:49 | 2011-11-10 19:05:51 |  | 2011-11-18 14:26:28 | 2011-11-28 01:23:52 | 2011-11-28 01:23:53 | 45
INC000002647841 | AstraZeneca | Unknown (GBR) |  |  |  |  | service target breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx354.ukhx.astrazeneca.net  AIX - LPAR Nov 5  2011 9:46:56 PM  [NAME] (AIX):Machine Status  Ha | ukblx354.ukhx.astrazeneca.net  AIX - LPAR Nov 5  2011 9:46:56 PM  [NAME] (AIX):Machine Status  Hardware (AIX):Application Collection Status went into warning. | kzvc226 | Unknown | United Kingdom | [NAME] | [NAME] | kzvc226 - | n | no | yes | user service restoration | Problem | Technical Failure | Hardware Failure (redundant but failed) | Hardware | Component | Multifunction Device |  | On-Site Support | Investigated this but as I cannot update incident tickets (that's right! No write license). Can someone please put this into the ticket for me and then please close it?    Firstly  please note the 3 errors listed below are from different dates. There is just one from today. I have no idea if the previous ones were ever incident ticketed.    Logged onto the server and found the following status of the devices:    [ukblx354:root:/home/kmzr063:] lsdev -Cc tape | grep vtl1_rmt23  vtl1_rmt23 Available 14-T1-01     IBM 3580 Ultrium Tape Drive (FCP)  [ukblx354:root:/home/kmzr063:] lsdev -Cc adapter | grep fscsi4 [ukblx354:root:/home/kmzr063:] [ukblx354:root:/home/kmzr063:] lsdev -Cc adapter | grep fcs4  fcs4 Available 14-T1 Virtual Fibre Channel Client Adapter [ukblx354:root:/home/kmzr063:] lsdev -Cl vtl1_rmt23 -F parent  fscsi4  [ukblx354:root:/home/kmzr063:] lsdev -Cl fscsi4 -F parent  fcs4  [ukblx354:root:/home/kmzr063:]    By the way this LPAR is the PROD TSM server. As this error seems to turn up infrequently  it might be a very early indication of impending problems on fcs4. But at this point in time I feel that the error is to "soft" to analyse.    One to keep an eye on I think.    If anyone else has any further idea's please let us know?    Thanks and Regards     [NAME]. | Performance |  | 3000 | medium | 13 | Partners | 2011-11-05 22:57:54 | 2011-11-05 23:01:27 | 2011-11-05 22:57:54 | 2011-11-07 17:58:41 | 2011-11-16 04:49:17 | 2011-11-16 04:49:19 | 44
INC000002690222 | AstraZeneca | Non AZ Location (IND) | Infosys |  |  | phone | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Backup failing on EBS Production system EU3 | From: Ojha  Sudeep(Infosys)  Sent: 15 November 2011 12:41 To: IT Service Desk  Bangalore Cc: SAP Basis Team; [NAME]  Venkata (Infosys); [NAME]  Himanshu (Infosys); [NAME] (Infosys); Samadariya  Supragya(Infosys) Subject: Backup failing on EBS Production system EU3  Hi Team   Please raise an urgent ticket for GLBL-EERP Infrastructure Support for the below TSM issue we are facing for backup on EBS Production system.  Servername               ukblx354 nodename                 UKBLX350_SAP_EU3  PFB the log showing that the TSM node password has expired.  = =============================================================================  oraeu3> backint -p /oracle/EU3/102_64/dbs/initEU3.utl -f password                           Data Protection for SAP(R)               Interface between [NAME] and Tivoli Storage Manager              - Version 6  Release 1  Modification 0.0  for AIX LF 64-bit -                    Build: 358  compiled on Nov  4 2008         (c) Copyright IBM Corporation  1996  2008  All Rights Reserved.  BKI2027I: Using TSM-API version 6.1.3.3 (compiled with 5.3.0.0). BKI2000I: Successfully connected to ProLE on port tdpr3ora64. BKI0005I: Start of program at: Tue Nov 15 07:07:52 GMT 2011 . BKI1023W: Could not establish connection to log server UKBLX354. BKI0049I: Please enter password for node UKBLX350_SAP_EU3 on server UKBLX354: BKI0052E: [NAME] verification for node UKBLX350_SAP_EU3 on server UKBLX354 failed. BKI5001E: Tivoli Storage Manager Error: ANS1352E (RC52)   The session is rejected. Your password has expired.  = =============================================================================   Many Thanks   Sudeep Ojha SAP Basis Team AstraZeneca.   +91 20 402 52654  : [EMAIL] | [NAME] | Unknown | India | Sudeep | Ojha | [NAME] [PHONE] | n | no | no | user service restoration | Report | Incident | Software | Software | Business Application | SAP-CSY-CIS-INF-BUD-TRFI-EFU-UK1 | SAP - EBS | 3rd Party Resolver - No Script |  |  |  | 4000 | medium | 10 | Partners | 2011-11-15 08:23:25 | 2011-11-15 08:27:15 | 2011-11-15 08:23:25 | 2011-11-15 09:11:49 | 2011-11-28 01:23:44 | 2011-11-28 01:23:45 | 46
INC000002590552 | AstraZeneca | [NAME] |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | CPU high ukapx130 | BMC alert shows 100% cpu utilisation on LPAR ukapx130 | [NAME] | [NAME] | United Kingdom | Rajesh | Mehta | [NAME] | n | no | yes | user service restoration | Fix/Repair | Software | Application | Software | Operating System | Unix | AIX 6.1 | On-Site Support | [NAME] and although oracle is using high memory there is no paging to disk. Monitored memory and all is ok  although a warning appeared this is not a issue as the process will release once the transaction has been completed. | Performance |  | 3000 | medium | 13 | Partners | 2011-10-21 11:06:55 | 2011-10-21 11:13:22 | 2011-10-21 11:06:55 | 2011-10-24 07:02:13 | 2011-11-06 21:51:59 | 2011-11-06 21:52:01 | 42
INC000002654058 | AstraZeneca | [NAME] | Technology Service Delivery (TSD) |  |  | systems management | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 1 | ukapx123:/Reuse:File System Percent Utilized went into warning | ukapx123:/Reuse:File System Percent Utilized went into warning. The filesystem has been 92% utilized. | kpwd078 | [NAME] | United Kingdom | [NAME] | Chohan | kpwd078 - [PHONE] | n | no | yes | user service restoration | Fix/Repair | Software | Application | Software | Database (RDBMS) Hosting | Enterprise Database Management | Enterprise Manager 10gR2 |  | Housekeeping by DBA teams. |  |  | 3000 | medium | 13 | IS/IT | 2011-11-07 17:17:47 | 2011-11-07 17:39:15 | 2011-11-07 17:17:47 | 2011-11-10 20:32:45 | 2011-11-21 02:50:20 | 2011-11-21 02:50:22 | 45
INC000002657329 | AstraZeneca | [NAME] | Infosys |  |  | phone | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Request to provide with the support end dates for the below : | Logon ID :- kpkm569  Name     :- Hitesh   Contact# :-  [PHONE] /+44 1625 232885 Location :-  Macclesfield  Application/Database/System affected:- Request to provide with the support end dates for the below :   From: Bhanushali  Hitesh R (Infosys)  Sent: 08 November 2011 11:24 To: IT Service Desk  Bangalore Cc: SAP Basis Team Subject: Raise a ticket for accenture support team  Hi Team   Request you to please raise a ticket for this and assign it to the Accenture support team.  “ Request you to please provide us with the support end dates for the below :  -	AIX   windows 2003 & 2008   tdp client & VCS support end dates for the EBS Production servers . “  Thanks  Hitesh Bhanushali SAP Basis Team Mobile : +44 (0)7760 928575 Landline : +44 (0) 1625 232885 | [NAME] | [NAME] | United Kingdom | Hitesh | [NAME] | kpkm569 - +44 1625 232885 | n | no | no | user service request | Request | for Information | Application | Software | Operating System | Non-Wintel | AIX | 3rd Party Resolver - No Script | Having reviewed the notes it is clear that this is NOT an Infrastructure Support issue. Infosys are welcome to visit the Accenture team and request a contact who can help with this information. Come to Omega level 3 but please do not raise a ticket requesting information. |  |  | 4000 | low | 0 | Partners | 2011-11-08 12:27:10 | 2011-11-08 12:33:45 | 2011-11-08 12:27:10 | 2011-11-15 18:34:17 | 2011-11-28 01:23:54 | 2011-11-28 01:23:55 | 45
INC000002615427 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | UKAPBWPREBCL3.emea.astrazeneca.net | AGENT Host status went into alarm | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | Service recieved an automatic update and was restarted | Application | 19000 | 3000 | medium | 13 | Partners | 2011-10-27 23:59:15 | 2011-10-28 00:01:36 | 2011-10-27 23:59:15 | 2011-10-28 08:15:31 | 2011-10-28 08:17:04 | 2011-10-28 08:17:05 | 43
INC000002678483 | AstraZeneca | [NAME] |  |  |  |  | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support |  | 2 | EU3 Cluster unavailable | Cluster EU3 down  problems with cluster startup after a failover test was conducted.  This incident is related to mnt_interfaces. | [NAME] | [NAME] | United Kingdom | Rajesh | Mehta | [NAME] | n | yes | yes | user service restoration | Report | Incident | Hardware | Hardware | Server | Wintel |  | 3rd Party Resolver - No Script | This was resolved by Symantec support  who resolved the dirty fileysstem using fsck which allowed the CVM resource group to be online  also the cluster was failed over by offlining the resource groups.  "Avnet involed in loop and Atanas provides me a summary of Symantec resolution  Hi Raj  Symantec are correct. Hard relationship will bring everything down. This means EVERYTHING. If one of the sap instances fails this will shutdown the Oracle DB. As per design the relatuons where soft. I thought whoever designed it had in mind minimum downtime for the Oracle DB no matter what happens to the SAP instances and how many of these are affected. The downside is manual failover should be done step by step - shutting down the SAP  nigrating [NAME]  starting SAP. That is the way we tested it. You cannot just pick the DVEBMSG and drag it to ukblx343.  Does this sound reasonable to you ? If you need this changed it is a matter of minutes to do it.  Thank you    Atanas" | Application | 18000 | 2000 | critical | 25 | Partners | 2011-11-12 02:47:53 | 2011-11-12 02:50:39 | 2011-11-12 02:47:53 | 2011-11-15 06:57:10 | 2011-11-30 20:08:17 | 2011-11-30 20:08:26 | 45
INC000002678755 | AstraZeneca | Unknown (GBR) |  |  |  | systems management | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 5 | Errors:Matched Content went into warning. | ukapx124-errpt  AIX - LPAR Error Log Nov 12  2011 7:52:59 AM  Errors:Matched Content went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | yes | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Operating System | Non-Wintel | AIX | On-Site Support | Error no longer flagging  looks like the filesystem /dev/tsmarchlog was filling but it resumed normal size. | Capacity |  | 3000 | medium | 13 | Partners | 2011-11-12 09:01:54 | 2011-11-12 09:07:30 | 2011-11-12 09:01:54 | 2011-11-23 06:51:59 | 2011-11-30 13:44:46 | 2011-11-30 13:44:48 | 45
INC000002578965 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx354.ukhx.astrazeneca.net  AIX Oct 19  2011 2:06:28 AM  Memory:Memory Free went into warning. | ukblx354.ukhx.astrazeneca.net  AIX Oct 19  2011 2:06:28 AM  Memory:Memory Free went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Cumberlin | [NAME] | n | no | no | user service restoration | Fix/Repair | Software | Application | Software | Operating System | Other |  | On-Site Support | Monitored server and memory has now been released and all ok | Performance |  | 3000 | medium | 13 | Partners | 2011-10-19 03:18:19 | 2011-10-19 03:20:37 | 2011-10-19 03:18:19 | 2011-10-19 09:32:01 | 2011-10-26 14:24:18 | 2011-10-26 14:24:19 | 42
INC000002595782 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Memory:Memory Free went into warning. | ukblx354.ukhx.astrazeneca.net  AIX - LPAR Oct 23  2011 9:01:28 PM  Memory:Memory Free went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | Performance |  | 3000 | medium | 13 | Partners | 2011-10-23 22:09:11 | 2011-10-23 22:10:48 | 2011-10-23 22:09:11 | 2011-10-24 08:14:58 | 2011-11-06 21:51:28 | 2011-11-06 21:51:29 | 42
INC000002579265 | AstraZeneca | Unknown (GBR) |  |  |  | systems management | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukapx121  AIX - Error Log Oct 19  2011 5:50:12 AM  Errors:Matched Content went into warning. | ukapx121  AIX - Error Log Oct 19  2011 5:50:12 AM  Errors:Matched Content went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Cumberlin | [NAME] | n | no | no | user service restoration | Fix/Repair | Software | Application | Software | Operating System | Other |  | On-Site Support | Warning in error report  we may need to raise a change to adjust this threshold. This issue has been emailed to the build team for advice. | Performance |  | 3000 | medium | 13 | Partners | 2011-10-19 06:52:23 | 2011-10-19 06:56:26 | 2011-10-19 06:52:23 | 2011-10-19 09:35:55 | 2011-10-26 14:24:16 | 2011-10-26 14:24:17 | 42
INC000002582196 | AstraZeneca | [NAME] |  |  |  | email | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Investigate that SAPAdmin is enabled and in the administrators group on all Windows Blades in EERP | Requested by [NAME]/[NAME] | kqjw149 | [NAME] | United Kingdom | [NAME] | Morris | kqjw149 - | n | no | no | user service restoration | Fix/Repair |  |  | Reference Configuration |  |  |  | Remote Control | Used remote desktop to connect to all blades and examine hte status of the sapadmin account used by infosys as per A [NAME] and [NAME] request. Found numerous instances where the account was disabled so re-enabled and updated [NAME]. |  | 1000 | 4000 | medium | 10 | Partners | 2011-10-19 17:02:22 | 2011-10-19 17:23:20 |  | 2011-10-19 21:22:34 | 2011-10-19 21:26:07 | 2011-10-23 18:49:04 | 42
INC000002595747 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Memory:Memory Free went into warning. | ukapx132.ukap.astrazeneca.net  AIX - LPAR Oct 23  2011 6:55:11 PM  Memory:Memory Free went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | Performance |  | 3000 | medium | 13 | Partners | 2011-10-23 20:21:02 | 2011-10-23 20:23:32 | 2011-10-23 20:21:02 | 2011-10-24 08:09:51 | 2011-11-06 21:51:36 | 2011-11-06 21:51:38 | 42
INC000002627538 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | /saptech:File System Percent Utilized went into warning. | ukapx123.ukap.astrazeneca.net  AIX - LPAR Oct 31  2011 11:13:57 PM  /saptech:File System Percent Utilized went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | Increased capacity for this filesystem as it is exceeding space and it is used for SAP tech team. | Capacity |  | 3000 | medium | 13 | Partners | 2011-11-01 00:23:18 | 2011-11-01 00:26:44 | 2011-11-01 00:23:18 | 2011-11-01 10:33:30 | 2011-11-10 18:17:14 | 2011-11-10 18:17:16 | 44
INC000002626271 | AstraZeneca | [NAME] | Technology Service Delivery (TSD) |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | /tsm/tsmdb001:File System Percent Utilized went into alarm | /tsm/tsmdb001:File System Percent Utilized went into alarm | kpwd078 | [NAME] | United Kingdom | [NAME] | Chohan | kpwd078 - [PHONE] | n | no | yes | user service restoration | Fix/Repair | Database | Process | Software | Operating System | Unix | AIX 6.1 | On-Site Support | 1.	Description of what the problem is in its entirety. 2.	 The issue was that the /etc/filesystem contained 2 entried for the /tsm/tsmdb001 logical volume - one mounted as /test  the other as /tsm/tsmdb001.  /tsm/tsmdb001 is what the TSM [NAME] is contained within  if it fills TSM will fall over and create further problems  3.	What caused the problem (i.e. elaborate on the fact it is a shoddy build)? 4.	 The problem has been caused (in my option) by someone adding an extra entry into the /etc/filesystem - a map of the servers filesystems / logical volume maps - rather than use the AIX commands to do so i.e # umount /test chfs -m /tsm/tsmdb001 /test mount /tsm/tsmdb001  5.	What we need to do (Your recommendation on resolution and next stage).  6.	 This is what I have done to a)  fix the filesystem problem. b) avert the DB filesystem filling up and subsequently causing TSM database to fall over.  a)	cp -p /etc/filesystem /etc./filesystem.ORIG b)	vi /etc/filesystem *(remove entry for /test) c)	dsmadmc ( HALT TSM) d)	Kill any shell connections from other users e)	umount /tsm/tsmdb001 f)	/usr/sbin/chlv -L'/tsm/tsmdb001' tsmdb001 - cosmetic g)	fsck -p /dev/tsmdb001 - superblock fixed h)	mount /tsm/tsmdb001 i)	umount /temp j)	rmfs /temp k)	chfs -a size+25G / tsm/tsmdb001 l)	Restarted TSM - /opt/tivoli/tsm/server/bin/rc.dsmserv -u tsminst1 -i /tsm/tsminst1 -q & | Capacity |  | 2000 | medium | 15 | IS/IT | 2011-10-31 17:00:34 | 2011-10-31 17:04:30 | 2011-10-31 17:00:34 | 2011-11-01 14:13:34 | 2011-11-10 18:17:18 | 2011-11-10 18:17:19 | 44
INC000002626284 | AstraZeneca | [NAME] | Technology Service Delivery (TSD) |  |  | systems management | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | /oracle/EU3/oraarch:File System Percent Utilized went into alarm | ukapx121.ukap.astrazeneca.net:/oracle/EU3/oraarch:File System Percent Utilized went into alarm.    File System Percent Utilized:  95.89 % | kpwd078 | [NAME] | United Kingdom | [NAME] | Chohan | kpwd078 - [PHONE] | n | no | no | user service restoration | Fix/Repair | Database | Process | Software | Operating System | Unix | AIX 6.1 |  | Does not appeare on BMC monitoring any more. Closing ticket |  |  | 2000 | medium | 15 | IS/IT | 2011-10-31 17:07:28 | 2011-10-31 17:10:56 | 2011-10-31 17:07:28 | 2011-10-31 19:36:57 | 2011-11-10 18:17:16 | 2011-11-10 18:17:17 | 44
INC000002627689 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | WARNING:Matched Content went into warning. | ukblx350  ECC PROD Nov 1  2011 1:01:43 AM  WARNING:Matched Content went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | Space seems to have cleared up by user and no alerts in BMC | Capacity |  | 3000 | medium | 13 | Partners | 2011-11-01 02:04:37 | 2011-11-01 02:06:37 | 2011-11-01 02:04:37 | 2011-11-01 10:28:06 | 2011-11-10 18:17:12 | 2011-11-10 18:17:14 | 44
INC000002593067 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Memory:Memory Free went into alarm. changed to warning | ukapx128.ukap.astrazeneca.net  AIX - LPAR Oct 22  2011 1:58:59 AM  Memory:Memory Free went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | Performance |  | 3000 | medium | 13 | Partners | 2011-10-22 03:03:35 | 2011-10-22 03:08:26 | 2011-10-22 03:03:35 | 2011-10-24 07:48:23 | 2011-11-06 21:51:54 | 2011-11-06 21:51:56 | 42
INC000002587687 | AstraZeneca | [NAME] | Technology Service Delivery (TSD) |  |  | other | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Memory Alarm on ukblx344 | BMC portal shows a memory high usage alarm for ukapx1994 | kpwd078 | [NAME] | United Kingdom | [NAME] | Chohan | kpwd078 - [PHONE] | n | no | no | infrastructure event |  |  |  |  |  |  |  | On-Site Support | This happens during the hours of batch processing. System monitoring shows there was not pagin activities taking place and the system performance is not effected.  Automatically recovers after these processes complete. | Performance | 17000 | 4000 | low | 0 | IS/IT | 2011-10-20 22:51:59 | 2011-10-20 22:57:33 |  | 2011-10-21 20:34:31 | 2011-11-06 19:24:30 | 2011-11-06 19:24:34 | 42
INC000002587736 | AstraZeneca | Unknown (GBR) |  |  |  | direct input | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Memory:Memory Free went into warning. | ukapx130.ukap.astrazeneca.net | krqs647 | Unknown | United Kingdom | [NAME] | Langley | krqs647 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | [NAME] and although oracle is using high memory there is no paging to disk. Monitored memory and all is ok  although a warning appeared this is not a issue as the process will release once the transaction has been completed. | Performance | 14000 | 3000 | low | 3 | Partners | 2011-10-20 23:59:28 | 2011-10-21 00:08:00 | 2011-10-20 23:59:28 | 2011-10-21 07:38:23 | 2011-11-05 19:15:17 | 2011-11-05 19:15:24 | 42
INC000002593697 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Memory:Memory Free went into warning. | ukblx344.ukhx.astrazeneca.net  AIX - LPAR Oct 22  2011 7:48:56 PM  Memory:Memory Free went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | Performance |  | 3000 | medium | 13 | Partners | 2011-10-22 20:53:22 | 2011-10-22 20:56:30 | 2011-10-22 20:53:22 | 2011-10-24 07:53:07 | 2011-11-06 21:51:48 | 2011-11-06 21:51:49 | 42
INC000002621056 | AstraZeneca | Unknown (GBR) |  |  |  | direct input | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | UKBLX354 - system percent warning | UKBLX354 - system percent warning 21.58 - tsm/tsmdb001:File System Percent Utilized went into warning. | krqs647 | Unknown | United Kingdom | [NAME] | Langley | krqs647 - | n | no | no | user service restoration | Problem | Process Failure | Known Error | Software | Web  Server - Hosting | Unix/Linux platform |  | On-Site Support | This is arhive log area so does not need to extend but we will monitor this throughout the day and if needed either set the threshold or investiaget the threshold on this. | Capacity |  | 3000 | medium | 13 | Partners | 2011-10-29 00:52:08 | 2011-10-29 01:01:03 | 2011-10-29 00:52:08 | 2011-10-31 07:34:39 | 2011-11-10 18:17:21 | 2011-11-10 18:17:23 | 43
INC000002612882 | AstraZeneca | [NAME] | Infosys |  |  | phone | service target breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Mount point (/usr/sap/put)is missing on server ukblx344.ukhx.astrazeneca.net | Detailed Issue [NAME] point (/usr/sap/put)is missing on server ukblx344.ukhx.astrazeneca.net   AZ Business Impact -SAP BW appliaction is working  [NAME] -SAP BW appliaction is working  Current No. of [NAME] **************************** 1)     User Contact Details - 0044-[PHONE] 2)     Alternate User's contact Details -[PHONE] 3)     Incident Site (Location where the incident occurred) -Macclesfield 4)     Is it affecting Globally/ROW/UK/US -Globally  5)     Name of the Application/Database/System affected -SAP BW upgrade has been stopped  6)     Error messages and Screenshot If required -N/A 7)     Business Unit Affected (eg: GDDIS Operations etc) -Operations  8)     Is server pingable - Yes   ------------------------------------------------------------------------------------------------------------------------------------------------- Diagnostic steps carried out by the [NAME]  ------------------------------------------------------------------------------------------------------------------------------------------------- 1. 2. 3. 4. -------------------------------------------------------------------------------------------------------------------------------------------------     From: [NAME])  Sent: 27 October 2011 12:19 To: IT Service Desk  Bangalore Cc: Sirikonda  Nikhil K (Infosys); [NAME] (Infosys); [NAME]) Subject: Mount point missing  Hi Team   Please raise ticket with [NAME] and assign to team (GLBL-EERP Infrastructure Support) for the below   Mount point (/usr/sap/put)is missing on server ukblx344.ukhx.astrazeneca.net    Could you please resolve the issue ASAP.  Thanks  Hari. 0044-[PHONE] | kpjz126 | [NAME] | United Kingdom | Hari | Kalluri | khml794 - [PHONE] | n | no | yes | user service restoration | Report | Incident | Software | Software | Business Application | 11 ISMO Platinum SLC | SAP | Access Admin - No Auth | Remaped the missing mount points |  |  | 1000 | critical | 29 | Partners | 2011-10-27 13:27:18 | 2011-10-27 13:27:25 | 2011-10-27 13:27:18 | 2011-10-27 20:51:42 | 2011-11-06 21:51:20 | 2011-11-06 21:51:21 | 43
INC000002593082 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Memory:Memory Free went into alarm. | ukapx128.ukap.astrazeneca.net  AIX - LPAR Oct 22  2011 3:03:59 AM  Memory:Memory Free went into alarm | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Terminal Servers) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | Performance |  | 3000 | medium | 13 | Partners | 2011-10-22 04:11:35 | 2011-10-22 04:15:22 | 2011-10-22 04:11:35 | 2011-10-24 08:24:04 | 2011-11-06 21:51:53 | 2011-11-06 21:51:54 | 42
INC000002593699 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Memory:Memory Free went into warning. | ukblx354.ukhx.astrazeneca.net  AIX - LPAR Oct 22  2011 8:11:28 PM  Memory:Memory Free went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | Performance |  | 3000 | medium | 13 | Partners | 2011-10-22 21:17:25 | 2011-10-22 21:19:41 | 2011-10-22 21:17:25 | 2011-10-24 07:57:34 | 2011-11-06 21:51:46 | 2011-11-06 21:51:48 | 42
INC000002622139 | AstraZeneca | Unknown (GBR) |  |  |  | direct input | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukapx121.ukap.astrazeneca.net  - /oracle/EU3/oraarch:File System Percent Utilized went into warning. | ukapx121.ukap.astrazeneca.net  AIX - LPAR Oct 30  2011 6:33:43 PM  /oracle/EU3/oraarch:File System Percent Utilized went into warning. | kjfn361 | Unknown | United Kingdom | Charnjit | [NAME] | kjfn361 - | n | no | no | user service restoration | Fix/Repair |  |  | Software | Operating System | Other |  | On-Site Support | Filesystem is not exceeding 96%  /dev/tsmdb001  209715200   8537216   96%      201     1% /tsm/tsmdb001  Therefore we will need to adjust the threshold to about 98% to alert as this is a database filesystem which should not grow  will continue to monitor and check status later in the day to ensure size does not increase. | Capacity |  | 3000 | medium | 13 | Partners | 2011-10-30 19:43:59 | 2011-10-30 19:48:06 | 2011-10-30 19:43:59 | 2011-10-31 07:31:49 | 2011-11-10 18:17:19 | 2011-11-10 18:17:21 | 43
INC000002623582 | AstraZeneca | Non AZ Location (IND) | Infosys |  |  | phone | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Disk space extension on EBS Prod and DR servers | Logon ID :- kddc279  Name     :- [NAME]  Contact# :- +91 9503 213 298  Location :- Pune      From: Pillai  Suneeth(Infosys) On Behalf Of SAP Basis Team Sent: 31 October 2011 08:11 To: IT Service Desk  Bangalore Cc: SAP Basis Team Subject: Disk space extension on EBS Prod and DR servers  Hi Team   Please raise a ticket and assign it to the GLBL-EERP Infrastructure Support team.   Ticket Details:  The disk space needs to be increased on EBS Production and DR servers as per the below mentioned details. This is required to keep sizes uniform and to accommodate future growth.   server	filesystem	mounted on	 current size	GB blocks to be added	final expected size	 						  	/dev/vx/dsk/oraEU3dg01/sapdatavol01	/oracle/EU3/sapdata1	900GB	200GB	1100GB	  	/dev/vx/dsk/oraEU3dg01/sapdatavol02	/oracle/EU3/sapdata2	900GB	200GB	1100GB	 ukblx350	/dev/vx/dsk/oraEU3dg01/sapdatavol03	/oracle/EU3/sapdata3	900GB	200GB	1100GB	  	/dev/vx/dsk/oraEU3dg01/sapdatavol04	/oracle/EU3/sapdata4	900GB	200GB	1100GB	  	/dev/vx/dsk/oraEU3dg01/sapdatavol05	/oracle/EU3/sapdata5	900GB	200GB	1100GB	  	/dev/vx/dsk/oraEU3dg01/sapdatavol06	/oracle/EU3/sapdata6	900GB	200GB	1100GB	 						  	/dev/vx/dsk/oraEUDdg01/sapdatavol01	/oracle/EUD/sapdata1	350GB	200GB	550GB	  	/dev/vx/dsk/oraEUDdg01/sapdatavol02	/oracle/EUD/sapdata2	350GB	200GB	550GB	 ukblx344	/dev/vx/dsk/oraEUDdg01/sapdatavol03	/oracle/EUD/sapdata3	350GB	200GB	550GB	  	/dev/vx/dsk/oraEUDdg01/sapdatavol04	/oracle/EUD/sapdata4	350GB	200GB	550GB	  	/dev/vx/dsk/oraEUDdg01/sapdatavol05	/oracle/EUD/sapdata5	350GB	200GB	550GB	  	/dev/vx/dsk/oraEUDdg01/sapdatavol06	/oracle/EUD/sapdata6	350GB	200GB	550GB	 						  	/dev/sapdatavol01	/oracle/EU3/sapdata1	900GB	200GB	1100GB	  	/dev/sapdatavol02	/oracle/EU3/sapdata2	900GB	200GB	1100GB	 ukapx121	/dev/sapdatavol03	/oracle/EU3/sapdata3	900GB	200GB	1100GB	  	/dev/sapdatavol04	/oracle/EU3/sapdata4	900GB	200GB	1100GB	  	/dev/sapdatavol05	/oracle/EU3/sapdata5	900GB	200GB	1100GB	  	/dev/sapdatavol06	/oracle/EU3/sapda | kdjv119 | Unknown | India | [NAME] | [NAME] | kddc279 - +91 20 42068271 | n | no | no | user service request | Request | Add |  | Software | Business Application | SAP-CSY-CIS-INF-BUD-TRFI-EFU-UK1 | SAP - EBS | 3rd Party Resolver - No Script |  |  |  | 4000 | medium | 10 | Partners | 2011-10-31 09:16:54 | 2011-10-31 09:17:10 | 2011-10-31 09:16:54 | 2011-11-16 16:58:39 | 2011-11-28 01:23:56 | 2011-11-28 01:23:57 | 44
INC000002644479 | AstraZeneca | Non AZ Location |  |  |  | phone | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 6 | remedy advise is not printed | User :Sunil ([NAME])  Contact :+[PHONE]   payment run.. remedy advise is not printed  GRMV2 GRMV1 GRMG1  Printer name: EBS_FI  Printer Location : Manchester  Not getting printer from last week.   User told to assign to SSD | kwwl181 | Non AZ Location | United Kingdom | Generic | User | ### | n | no | yes | user service restoration | Report | Incident | Software | Software | Business Application | SAP-CSY-CIS-INF-BUD-TRFI-EFU-UK1 | SAP - EBS | Access Admin - No Auth | Printer EBS_FI on ukblx336 now correctly confgured and tested. | Change |  | 3000 | medium | 13 |  | 2011-11-04 14:54:48 | 2011-11-04 14:57:08 | 2011-11-04 14:54:48 | 2011-12-01 11:20:40 | 2011-12-14 09:05:08 | 2011-12-14 09:05:08 | 44
INC000002594450 | AstraZeneca | Unknown (GBR) |  |  |  | systems management | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Memory:Memory Free went into warning. | ukapx132.ukap.astrazeneca.net  AIX - LPAR Oct 22  2011 8:57:30 PM  Memory:Memory Free went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Cumberlin | [NAME] | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | Performance |  | 3000 | medium | 13 | Partners | 2011-10-23 11:55:24 | 2011-10-23 11:57:40 | 2011-10-23 11:55:24 | 2011-10-24 08:06:48 | 2011-11-06 21:51:40 | 2011-11-06 21:51:41 | 42
INC000002646478 | AstraZeneca | Unknown (GBR) |  |  |  |  | service target breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Errors:Matched Content went into warning. | ukapx121-errpt  AIX - LPAR Error Log Nov 5  2011 11:03:10 AM  Errors:Matched Content went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | yes | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | Hi Raj     Ignoring this one. It's from the 28 of October  and is probably related to the DR TSM issues which are already under major investigation.    The incident that it can be related to is:	INC000002597025    It can be closed.    Regards     [NAME]. | Application |  | 3000 | medium | 13 | Partners | 2011-11-05 12:11:28 | 2011-11-05 12:14:06 | 2011-11-05 12:11:28 | 2011-11-07 18:48:14 | 2011-11-16 04:49:21 | 2011-11-16 04:49:22 | 44
INC000002646486 | AstraZeneca | Unknown (GBR) |  |  |  | systems management | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | WARNING:Matched Content went into warning. | ukblx343  ECC PROD Nov 5  2011 12:01:07 PM  WARNING:Matched Content went into warning | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | Self-Service | [NAME] and logged onto LPAR and is now clear  closing incident as it was due to glitch on the LPAR which is now cleared. | Capacity |  | 3000 | medium | 13 | Partners | 2011-11-05 13:05:32 | 2011-11-05 13:07:39 | 2011-11-05 13:05:32 | 2011-11-07 07:37:36 | 2011-11-16 04:49:19 | 2011-11-16 04:49:20 | 44
INC000002595823 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Memory:Memory Free went into warning. | ukblx345.ukhx.astrazeneca.net  AIX - LPAR Oct 24  2011 12:10:49 AM  Memory:Memory Free went into warning | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | Performance |  | 3000 | medium | 13 | Partners | 2011-10-24 01:24:44 | 2011-10-24 01:26:45 | 2011-10-24 01:24:44 | 2011-10-24 08:17:06 | 2011-11-06 21:51:27 | 2011-11-06 21:51:28 | 43
INC000002646306 | AstraZeneca | Unknown (GBR) |  |  |  |  | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | BMC Portal:Status went into alarm. | ukapbmcp1blc3.emea.astrazeneca.net  Windows Nov 5  2011 8:00:56 AM  BMC Portal:Status went into alarm. | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | yes | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | 3rd Party Resolver - No Script | [NAME] has been in touch and explained that to keep the two instances of BMC in sysnc an update is sent fro mone syste m to the other and this results in the service stopping for a few minutes. Will configure BMC to blackout monitoring for a window around the time of the error | Application | 17000 | 4000 | low | 0 | Partners | 2011-11-05 09:05:35 | 2011-11-05 09:08:46 | 2011-11-05 09:05:35 | 2011-11-25 08:07:04 | 2011-11-25 08:07:15 | 2011-11-25 08:07:16 | 44
INC000002583681 | AstraZeneca | Unknown (GBR) |  |  |  | direct input | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukapx132.AIX - LPAR Memory:Memory Free went into warning. | ukapx132.ukap.astrazeneca.net  AIX - LPAR Oct 20  2011 12:40:11 AM  Memory:Memory Free went into warning. | kjfn361 | Unknown | United Kingdom | Charnjit | [NAME] | kjfn361 - | n | no | no | user service restoration | Fix/Repair |  |  | Software | Operating System | Other |  | On-Site Support | IBM Director process was consuming high memory  this process was hanging during the initial configuration | Performance | 14000 | 3000 | medium | 13 | Partners | 2011-10-20 01:48:41 | 2011-10-20 01:53:38 | 2011-10-20 01:48:41 | 2011-10-20 08:33:29 | 2011-11-04 19:10:55 | 2011-11-04 19:11:02 | 42
INC000002582957 | AstraZeneca | Blackley |  |  |  |  | service target breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | V7000 Cluster - ukblsc31 - 2076 Error Notification | -----Original Message----- From: [EMAIL] [mailto:[EMAIL]]  Sent: 19 October 2011 18:04 To: +Europe SAP Accenture Infra Support Subject: 2076 Error Notification  # Contact Name(s) = EERP [EMAIL]  N/A # Contact Phone Number(s) = 23333  N/A # Offshift Phone Number(s) = N/A  N/A # Contact E-mail = [EMAIL] # Machine Location = Blackley # Record Type = 1 # Machine Type = 2076124 # Serial Number = 78M0262 # Error ID = 81002 : Failure to bring up Ethernet interface # Error Code = 1401 : Ethernet port failure # [NAME] Version = 6.2.0.2 (build 36.[PHONE]) # FRU = None  # [NAME] = ukblsc31 # [NAME] ID = 4 # [NAME] Number = 3098 # Timestamp = Wed Oct 12 17:25:59 2011 # Object Type = ethernet adapter # Object ID = 2 # Copy ID =   # Additional Data (0 -> 63) = 00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 # Additional Data (64 -> 127) = 00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 | kmzr063 | [NAME] | United Kingdom | [NAME] | Kahol | 07963 571030 | n | no | yes | infrastructure event |  |  |  |  |  |  |  | On-Site Support | Incident reported durng cut-over weekend.  DMP procedures followed and event marked as fixed. | Change |  | 4000 | low | 0 |  | 2011-10-19 20:06:47 | 2011-10-19 20:09:25 | 2011-10-19 20:06:47 | 2011-10-24 07:55:21 | 2011-11-06 21:52:01 | 2011-11-06 21:52:01 | 42
INC000002587729 | AstraZeneca | Unknown (GBR) |  |  |  | direct input | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Memory:Memory Free went into warning. | ukblx350.ukhx.astrazeneca.net | krqs647 | Unknown | United Kingdom | [NAME] | Langley | krqs647 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | BI / Reporting / Monitoring | Business Intelligence - General reporting & analysis |  | On-Site Support | I have checked the LPAR and memory utilistaion is fine  it looks like this memory issue may have been down to high volume  capacity plannnig reports may need to be presented. But this time memory is fine. | Performance | 14000 | 3000 | low | 3 | Partners | 2011-10-20 23:41:11 | 2011-10-20 23:56:59 | 2011-10-20 23:41:11 | 2011-10-21 07:26:34 | 2011-11-05 19:15:17 | 2011-11-05 19:15:24 | 42
INC000002578792 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx345.ukhx.astrazeneca.net:- Memory:Memory Free went into warning. | ukblx345.ukhx.astrazeneca.net  AIX Oct 19  2011 12:40:49 AM  Memory:Memory Free went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Cumberlin | [NAME] | n | no | no | user service restoration | Fix/Repair | Software | Application | Software | Operating System | Other |  | On-Site Support | pconsole process was consuming high amount of memory  this process was cleaned. | Performance |  | 3000 | medium | 13 | Partners | 2011-10-19 01:54:17 | 2011-10-19 01:57:46 | 2011-10-19 01:54:17 | 2011-10-19 08:09:34 | 2011-10-26 14:24:21 | 2011-10-26 14:24:23 | 42
INC000002605595 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukapx123.ukap.astrazeneca.net  AIX - LPAR  Memory:Memory Free went into warning. | ukapx123.ukap.astrazeneca.net  AIX - LPAR Oct 26  2011 4:18:43 AM  Memory:Memory Free went into warning. | kjfn361 | Unknown | United Kingdom | Charnjit | [NAME] | kjfn361 - | n | no | no | user service restoration | Fix/Repair | Performance | Server | Software | Operating System | Other |  | On-Site Support | This is an un-necssary memory issue and we are currently investigating a better utilisation parameter such as paging  therefore we can ignore this alert. | Performance |  | 3000 | medium | 13 | Partners | 2011-10-26 05:35:11 | 2011-10-26 05:45:38 | 2011-10-26 05:35:11 | 2011-10-26 07:02:34 | 2011-11-06 21:51:21 | 2011-11-06 21:51:23 | 43
INC000002597025 | AstraZeneca | [NAME] | Infosys |  |  | phone | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 3 | Server Name / Application Effected / Issue: UKAPX124 | Logon ID :- khml794  Name     :-  hari Contact# :-  [PHONE] Location :-  maccelsfied    Detailed Issue Description -Backups terminated for all servers at APCC due to below error AZ Business Impact - No Backup happening hence its very important [NAME] -High Current No. of [NAME] **************************** 1)     User Contact Details - [PHONE] 2)     Alternate User's contact Details - [PHONE] 3)     Incident Site (Location where the incident occurred) - UK 4)     Is it affecting Globally/ROW/UK/US - Globally 5)     Name of the Application/Database/System affected -SAP and Oracle 6)     Error messages and Screenshot If required - 7)     Business Unit Affected (eg: GDDIS Operations etc) - All operations 8)     Is server pingable - Yes  -------------------------------------------------------------------------------------------------------------------------------------------------   From: [NAME])  Sent: Monday  October 24  2011 1:54 PM To: IT Service Desk  Bangalore Subject: TSM error at APCC Importance: High  Hi Team   Backups terminated for all servers at APCC due to below error   ( BKI0027I: Time: 10/24/11 05:22:06 Object: 127 of 131 in process: /oracle/EUD/sapdata6/dat_106/dat.data106 [NAME]: 128.008 MB  MGMNT-CLASS: AZ_MGMT   TSM-Server: UKAPX124 . BKI5005E: Tivoli Storage Manager Error: ANS1329S (RC29)   Server out of data storage space )  Please raise priority 2 ticket.  Servers:- ukapx121  ukapx128 TSM-Server:-  UKAPX124   Thanks  Hari. 0044-[PHONE] | kkrp308 | [NAME] | United Kingdom | Hari | Kalluri | khml794 - [PHONE] | n | no | yes | user service restoration | Report | Incident | Software | Software | Operating System | Other | IBM storage Manager | Access Admin - No Auth | 1. Space in DR TSM (PT) systems has been resolved. 2. This has freed up space on DR TSM. 3. Therefore TSM backups are running as per schedule  just as they were designed to.  4. A problem ticket will be worked to address a change to the initial design that will optimise backups to DR going forward  these details will be related in remedy as and when. | Capacity |  | 2000 | high | 20 | Partners | 2011-10-24 10:31:48 | 2011-10-24 10:34:35 | 2011-10-24 10:31:48 | 2011-11-16 18:01:40 | 2011-11-28 01:23:36 | 2011-11-28 01:23:38 | 43
INC000002592413 | AstraZeneca | [NAME] | Technology Service Delivery (TSD) |  |  | web | service target breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 5 | [NAME] alarm | BMC portal show a memory alram for ukblx345 and says only 0.81% memory is available. | kpwd078 | [NAME] | United Kingdom | [NAME] | Chohan | kpwd078 - [PHONE] | n | no | yes | infrastructure event |  |  |  | Software | Business Application | 11 ISMO Platinum SLC | SAP | Access Admin - No Auth | Memory alarm - Checked System  no real memory issues exists  checked paging space usage was none. no system impact  closing tkcket |  |  | 4000 | low | 0 | IS/IT | 2011-10-21 19:14:40 | 2011-10-21 19:24:16 | 2011-10-21 19:14:40 | 2011-10-25 20:01:41 | 2011-11-06 21:51:58 | 2011-11-06 21:51:59 | 42
INC000002641709 | AstraZeneca | [NAME] |  |  |  | direct input | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | BMC reporting error UKBLGENIFIXBLC3 | BMC Application Collection Status for UKBLGENIFIXBLC3 errored with BMC-PM-EXPRESS-for_Servers-Windows.dr1we.genAccessDenied:windows-service | kqjw149 | [NAME] | United Kingdom | [NAME] | Morris | kqjw149 - | n | no | no | user service restoration |  |  |  |  |  |  |  | Remote Control | The Netlogon service was stopped and disabled by a member of the SAPBasis Team at 1640. Service restarted at 0651 and issue resolved. | Unscheduled Change |  | 4000 | low | 0 | Partners | 2011-11-03 21:40:00 | 2011-11-03 21:47:48 | 2011-11-03 21:40:00 | 2011-11-04 08:56:32 | 2011-11-12 20:10:37 | 2011-11-12 20:10:38 | 44
INC000002620305 | AstraZeneca | [NAME] | Technology Service Delivery (TSD) |  |  | systems management | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx350 - /var filesystem is 91% utilized | ukblx350 - /var file system is @91%  /dev/hd9var        2.00      0.20   91%    18365    29% /var  need to delete / reduce the file wtmp. | kpwd078 | [NAME] | United Kingdom | [NAME] | Chohan | kpwd078 - [PHONE] | n | no | no | user service restoration | Report | Incident | Software | Software | Operating System | Unix | AIX 6.1 | Self-Service | The following resolution is applied.  1) copied wtmp to ukblx345:/export/mksysb/logs directory  2) applied following commands       /usr/sbin/acct/fwtmp <  /export/mksysb/logs/wtmp  >   ukblx350.wtmp       tail -500 ukblx350.wtmp | /usr/sbin/acct/fwtmp -ic > /export/mksysb/logs/ukblx350.wtmp.new  on ukblx350 :  1)  $ sftp ukblx345:/export/mksysb/logs/ukblx350.fwtmp.new /home/kpwd078/      kpwd078@ukblx345's password:      Connected to ukblx345.      Fetching /export/mksysb/logs/ukblx350.fwtmp.new to /home/kpwd078/ukblx350.fwtmp.new        /export/mksysb/logs/ukblx350.fwtmp.new                                                                                                                               100%  316KB 316.4KB/s   00:00  2)  cat /home/kpwd078/ukblx350.wtmp.new > /adm/var/wtmp  now the filesystem size is @29%.   [ukblx350:root:/var/adm:] df -g | grep var /dev/hd9var        2.00      1.43   29%    18367     6% /var /dev/livedump      0.50      0.50    1%        4     1% /var/adm/ras/livedump /dev/lv_auditlog      0.50      0.49    2%       33     1% /var/log/eprise [ukblx350:root:/var/adm:] | Application |  | 3000 | medium | 13 | IS/IT | 2011-10-28 18:18:51 | 2011-10-28 18:31:53 | 2011-10-28 18:18:51 | 2011-10-28 20:53:29 | 2011-11-06 21:51:16 | 2011-11-06 21:51:17 | 43
INC000002612703 | AstraZeneca | [NAME] | Infosys |  |  | phone | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | export mount point | From: [NAME])  Sent: 27 October 2011 11:28 To: IT Service Desk  Bangalore Cc: Rane  Sachin (Infosys) Subject: RE: export mount point  Hi Team   1)	Please raise ticket with [NAME] and assign to team (GLBL-EERP Infrastructure Support) for the below  Export mount point /interfaces from server ukblx350.ukhx.astrazeneca.net to servers sekiazu0163.seki.astrazeneca.net and sekiazu0164.seki.astrazeneca.net | kpjz126 | [NAME] | United Kingdom | Hari | Kalluri | khml794 - [PHONE] | n | no | yes | user service restoration | Report | Incident | Software | Software | Business Application | 31 ISMO Silver SLC | IT INFRASTRUCTURE MANAGEMENT UTILITIES | 3rd Party Resolver - No Script | Ticket is being dealt with separately as a Severity 1. This ticket was not supposed to be raised by khml794. As discussed with [NAME] | User Error |  | 3000 | medium | 13 | Partners | 2011-10-27 12:29:03 | 2011-10-27 12:34:46 | 2011-10-27 12:29:03 | 2011-10-31 18:02:08 | 2011-11-10 18:17:23 | 2011-11-10 18:17:24 | 43
INC000002694224 | AstraZeneca | Unknown (GBR) |  |  |  | systems management | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx345.ukhx.astrazeneca.net  AIX - LPAR Nov 15  2011 8:36:59 PM  Swap:Swap Space Percent Available | ukblx345.ukhx.astrazeneca.net  AIX - LPAR Nov 15  2011 8:36:59 PM  Swap:Swap Space Percent Available went into warning. | kzvc226 | Unknown | United Kingdom | [NAME] | [NAME] | kzvc226 - | n | no | no | user service restoration | Problem | Technical Failure | Operating system failure | Software | Operating System | Other |  | Self-Service | Although swap space is high there is no paging to disk  System configuration: lcpu=4 mem=2048MB ent=0.10  kthr    memory              page              faults              cpu ----- ----------- ------------------------ ------------ -----------------------  r  b   avm   fre  re  pi  po  fr   sr  cy  in   sy  cs us sy id wa    pc    ec  0  0 745208 73347   0   0   0   0    0   0   6  289 291  1 10 89  0  0.02  20.0  3  0 745208 73347   0   0   0   0    0   0   1 1818 294 21 26 53  0  0.08  76.5  1  0 745208 73347   0   0   0   0    0   0   1  102 266  0 12 88  0  0.02  22.0  0  0 745208 73347   0   0   0   0    0   0   1  106 271  0 12 88  0  0.02  22.4  0  0 745208 73347   0   0   0   0    0   0   6  116 268  0  3 97  0  0.01   8.6  0  0 745208 73347   0   0   0   0    0   0   1  135 266  0 23 76  0  0.04  39.0  1  0 745210 73345   0   0   0   0    0   0   1 1836 281 21 21 58  0  0.07  68.0   Therefore we will monitor but this is not an incident as the paging to disk is fine. | Performance |  | 3000 | medium | 13 | Partners | 2011-11-16 01:05:13 | 2011-11-16 01:06:35 | 2011-11-16 01:05:13 | 2011-11-16 06:54:39 | 2011-11-28 01:23:42 | 2011-11-28 01:23:43 | 46
INC000002673041 | AstraZeneca | Unknown (GBR) |  |  |  | systems management | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukapx124-tsm  Storage - TSM Nov 11  2011 5:26:42 AM  Process:Process Status went into alarm | ukapx124-tsm  Storage - TSM Nov 11  2011 5:26:42 AM  Process:Process Status went into alarm | kzvc226 | Unknown | United Kingdom | [NAME] | [NAME] | kzvc226 - | n | no | no | user service restoration | Fix/Repair | Software | Application | Software | Storage Management | Veritas Storage Foundation | VERITAS STORAGE FOUNDATION | Self-Service | Increased the filesystem as it was hitting 98% but I think TSM needs to be addressed as this is likey to fill again  can you please address this issue   /tsm/tsmlog | Capacity |  | 3000 | medium | 13 | Partners | 2011-11-11 06:49:06 | 2011-11-11 06:50:05 | 2011-11-11 06:49:06 | 2011-11-11 07:08:38 | 2011-11-21 02:50:15 | 2011-11-21 02:50:16 | 45
INC000002594451 | AstraZeneca | Unknown (GBR) |  |  |  | systems management | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx342-errpt  monerrpt:File Exists went into alarm. | ukblx342-errpt  AIX - LPAR Error Log Oct 23  2011 11:00:08 AM  monerrpt:File Exists went into alarm. | [NAME] | Unknown | United Kingdom | [NAME] | Cumberlin | [NAME] | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | Part of Change Process - planned work. | Change |  | 3000 | medium | 13 | Partners | 2011-10-23 12:08:08 | 2011-10-23 12:10:28 | 2011-10-23 12:08:08 | 2011-10-24 07:40:16 | 2011-11-06 21:51:38 | 2011-11-06 21:51:39 | 42
INC000002594080 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Memory:Memory Free went into alarm. | ukapx128.ukap.astrazeneca.net  AIX - LPAR Oct 23  2011 3:03:59 AM  Memory:Memory Free went into alarm | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | Performance |  | 3000 | medium | 13 | Partners | 2011-10-23 04:06:34 | 2011-10-23 04:09:20 | 2011-10-23 04:06:34 | 2011-10-24 08:04:35 | 2011-11-06 21:51:41 | 2011-11-06 21:51:42 | 42
[NAME] | AstraZeneca | Unknown (GBR) |  |  |  | systems management | service target breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Errors:Matched Content went into warning. | ukblx338-errpt  AIX - LPAR Error Log Nov 13  2011 10:13:39 AM  Errors:Matched Content went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | yes | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | Problem with pathing seems to be cleared  this may have been due to high throughout jobs. | Performance |  | 3000 | medium | 13 | Partners | 2011-11-13 11:16:02 | 2011-11-13 11:18:04 | 2011-11-13 11:16:02 | 2011-11-15 07:00:06 | 2011-11-28 01:23:49 | 2011-11-28 01:23:50 | 45
INC000002679467 | AstraZeneca | Unknown (GBR) |  |  |  | systems management | service target breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Errors:Matched Content went into warning. | ukapx130-errpt  AIX - LPAR Error Log Nov 13  2011 11:00:44 AM  Errors:Matched Content went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | yes | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | This is due to problems with TSM  and the problem does longer apply. | Application |  | 3000 | medium | 13 | Partners | 2011-11-13 12:08:49 | 2011-11-13 12:11:04 | 2011-11-13 12:08:49 | 2011-11-15 07:02:41 | 2011-11-28 01:23:47 | 2011-11-28 01:23:48 | 45
INC000002666970 | AstraZeneca | Unknown (GBR) |  |  |  | direct input | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukapx132.ukapLPAR - AIX:Application Collection Status went into alarm. | ukapx132.ukap.astrazeneca.net  AIX - LPAR Nov 9  2011 10:29:46 PM  AIX:Application Collection Status went into alarm. | kjfn361 | Unknown | United Kingdom | Charnjit | [NAME] | kjfn361 - | n | no | no | user service restoration | Fix/Repair |  |  | Software | Operating System | Other |  | Self-Service | Attempted to login via HMC console but still no response  waited 15mins but looks like a process is hammering the cpu  estimated load is 6.0 so therefore cannot even connect via HMC  needed to reboot the LPAR to release this lock  checked no other users are using the system are any impact  as its a NIM server no application team should have access or need access to this server. Therefore rebooted and system is now ok. | Performance |  | 4000 | medium | 15 | Partners | 2011-11-09 23:52:57 | 2011-11-09 23:58:51 | 2011-11-09 23:52:57 | 2011-11-10 07:48:47 | 2011-11-21 02:50:18 | 2011-11-21 02:50:20 | 45
INC000002678482 | AstraZeneca | [NAME] | IS/IT BAU |  |  | phone | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | EERP | European SAP ERP Infrastructure has failed stoping European ERP go live | Detailed Issue Description -European SAP ERP Infrastructure has failed stoping European ERP go live AZ Business Impact - 100 million dollar project is  affect because of this Urgency Reason - Current No. of [NAME] users    Mandatory - Information **************************** 1)     User Contact Details - [PHONE] 2)     Alternate User's contact Details - [PHONE] 3)     Incident Site (Location where the incident occurred) - Europe 4)     Is it affecting Globally/ROW/UK/US - Globally 5)     Name of the Application/Database/System affected - SAP 6)     Error messages and Screenshot If required -  7)     Business Unit Affected (eg: GDDIS Operations etc) - GTS and operations      Is server pingable -    Server: UKBLX350  Cluster software has failed stopping the server from starting | kscg352 | [NAME] | United Kingdom | Adrian | Welsh | m507167 - +44 1625 231518 | n | no | yes | user service restoration | Report | Incident | Hardware | Hardware | Server | Wintel |  | 3rd Party Resolver - No Script | This was resolved by Symantec support  who resolved the dirty fileysstem using fsck which allowed the CVM resource group to be online  also the cluster was failed over by offlining the resource groups.  "Avnet involed in loop and Atanas provides me a summary of Symantec resolution  Hi Raj  Symantec are correct. Hard relationship will bring everything down. This means EVERYTHING. If one of the sap instances fails this will shutdown the Oracle DB. As per design the relatuons where soft. I thought whoever designed it had in mind minimum downtime for the Oracle DB no matter what happens to the SAP instances and how many of these are affected. The downside is manual failover should be done step by step - shutting down the SAP  nigrating [NAME]  starting SAP. That is the way we tested it. You cannot just pick the DVEBMSG and drag it to ukblx343.  Does this sound reasonable to you ? If you need this changed it is a matter of minutes to do it.  Thank you    Atanas" | Application |  | 1000 | critical | 29 | CORPORATE IS | 2011-11-12 02:47:29 | 2011-11-12 02:58:29 | 2011-11-12 02:47:29 | 2011-11-15 06:57:10 | 2011-11-28 01:23:34 | 2011-11-28 01:23:36 | 45
INC000002595748 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Memory:Memory Free went into warning. | ukblx350.ukhx.astrazeneca.net  AIX - LPAR Oct 23  2011 7:29:24 PM  Memory:Memory Free went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | Have looked at memory trend and adjected BMC thresholds to fit with server profile. | Performance |  | 3000 | medium | 13 | Partners | 2011-10-23 20:36:30 | 2011-10-23 20:38:11 | 2011-10-23 20:36:30 | 2011-10-24 08:11:44 | 2011-11-06 21:51:35 | 2011-11-06 21:51:36 | 42
INC000002679536 | AstraZeneca | [NAME] | Infosys |  |  | phone | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | EERP | The backups are failing right now for the server ukbxl350.ukhx.astrazeneca.net | Summary :- The backups are failing right now for the server ukbxl350.ukhx.astrazeneca.net Server :- UKBXL350 Application :- SAP EU3 Effect :- EERP Go live project is currently going on. It affects them  Logon ID :-  kpkm569 Name     :-  Hitesh Contact# :-  [PHONE] Alternate User's contact Details :- [PHONE] Incident Site (Exact Location where the user is calling from) :- MAcclesfield Name of the Server/Application affected :- UKBXL350 No. of Users Affected :- 3000 Is it affecting Globally/ROW/UK :- Globally Business Unit of the users Affected(eg:GDDIS Operations etc) :- Finance Current  impact on the users and error messages if any :-  Is server pingable :- Y  From: Bhanushali  Hitesh R (Infosys)  Sent: 13 November 2011 18:39 To: IT Service Desk  Bangalore Cc: SAP Basis Team; [NAME] (Infosys); [NAME]) Subject: Raise a Severity 1 for the Accenture Support Team  Hi Team    Request you to please raise a severity 1 and assign it to the Accenture Unix support team. Please set the parameter for the password for the TSM node name in such a way that it never expires again.  The backups are failing right now for the server ukbxl350.ukhx.astrazeneca.net with the below mentioned error :  eu3adm> backint -p /oracle/EU3/102_64/dbs/initEU3.utl -f password                           Data Protection for SAP(R)               Interface between [NAME] and Tivoli Storage Manager              - Version 6  Release 1  Modification 0.0  for AIX LF 64-bit -                    Build: 358  compiled on Nov  4 2008         (c) Copyright IBM Corporation  1996  2008  All Rights Reserved.  BKI2027I: Using TSM-API version 6.1.3.3 (compiled with 5.3.0.0). BKI2000I: Successfully connected to ProLE on port tdpr3ora64. BKI0005I: Start of program at: Sun Nov 13 18:28:54 GMT 2011 . BKI1023W: Could not establish connection to log server UKBLX354. BKI0049I: Please enter password for node UKBLX350_SAP_EU3 on server UKBLX354: BKI0052E: [NAME] verification for node UKBLX350 | kcvn635 | [NAME] | United Kingdom | Hitesh | [NAME] | kpkm569 - +44 1625 232885 | n | no | yes | user service restoration | Report | Incident | Hardware | Hardware | Server |  |  | 3rd Party Resolver - No Script |  |  |  | 2000 | high | 20 | Partners | 2011-11-13 19:46:39 | 2011-11-13 19:51:28 | 2011-11-13 19:46:39 | 2011-11-15 09:12:49 | 2011-11-28 01:23:45 | 2011-11-28 01:23:47 | 45
INC000002595757 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Memory:Memory Free went into warning. | ukapx128.ukap.astrazeneca.net  AIX - LPAR Oct 23  2011 8:03:59 PM  Memory:Memory Free went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | On-Site Support | I have checked the LPAR and memory utilisation is fine  it looks like this memory issue may have been down to high volume  capacity planning reports may need to be presented. But this time memory is fine. | Performance |  | 3000 | medium | 13 | Partners | 2011-10-23 21:07:18 | 2011-10-23 21:09:05 | 2011-10-23 21:07:18 | 2011-10-24 08:29:17 | 2011-11-06 21:51:30 | 2011-11-06 21:51:31 | 42
INC000002672951 | AstraZeneca | Unknown (GBR) |  |  |  | systems management | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukapx124 AIX - LPAR Nov 11  2011 4:03:45 AM  /tsm/tsmarchlog:File System Utilized went into alarm. | ukapx124.ukap.astrazeneca.net  AIX - LPAR Nov 11  2011 4:03:45 AM  /tsm/tsmarchlog:File System Percent Utilized went into alarm. | kzvc226 | Unknown | United Kingdom | [NAME] | [NAME] | kzvc226 - | n | no | no | user service restoration | Fix/Repair | Software | Application | Software | Storage Management | Veritas Storage Foundation | VERITAS STORAGE FOUNDATION | Self-Service | Increased filesytem but this will need to be addressed by the storage team as TSM may be an issue. | Capacity |  | 3000 | medium | 13 | Partners | 2011-11-11 05:18:32 | 2011-11-11 05:23:10 | 2011-11-11 05:18:32 | 2011-11-11 06:58:02 | 2011-11-21 02:50:17 | 2011-11-21 02:50:18 | 45
INC000002829269 | AstraZeneca | Non AZ Location (IND) | Infosys |  |  | phone | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | EUD DR data backup error | From: Nivas  Varun (Infosys)  Sent: 20 December 2011 15:51 To: IT Service Desk  Bangalore Cc: SAP Basis Team; [NAME]  Himanshu (Infosys); Jain  Dhawal(Infosys); [NAME]); [NAME] (Infosys); [NAME]); Suppiaha  Gowdhaman(Infosys) Subject: EUD DR data backup error  Hi Team   The data backup in EUD DR (UKAPX128) have failed. We could find the below error in the log:  BKI5008E: Tivoli Storage Manager Error: [NAME] (RC41)   This node has exceeded its maximum number of mount points.  Please raise a SEV2 ticket with GLBL-EERP Infrastructure Support to solve this issue.   Thanks and Regards  Varun Nivas C SAP BASIS Team  Astra Zeneca  +91 44 474 73960 | kbln035 | Unknown | India | Varun | Nivas | [NAME] [PHONE] | n | no | no | user service request | Request |  |  | Hardware | Server |  |  | Access Admin - No Auth |  |  | 19000 | 3000 | medium | 13 | Partners | 2011-12-20 11:29:11 | 2011-12-20 11:29:39 | 2011-12-20 11:29:11 | 2011-12-29 18:33:26 | 2011-12-29 18:34:00 | 2011-12-29 18:34:01 | 51
INC000002781449 | AstraZeneca | [NAME] |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Reboot DR NIM server due to network problems. | Reboot ukapx132 as its having problems with network. | [NAME] | [NAME] | United Kingdom | Rajesh | Mehta | [NAME] | n | no | no | user service restoration | Fix/Repair | Performance | Server | Software | Operating System | Unix | AIX 6.1 | Self-Service | Rebooted server and back online. | Performance |  | 3000 | low | 3 | Partners | 2011-12-07 08:16:08 | 2011-12-07 08:18:13 | 2011-12-07 08:16:08 | 2011-12-07 08:30:13 | 2011-12-15 11:30:33 | 2011-12-15 11:30:35 | 49
INC000002814133 | AstraZeneca | [NAME] | Technology Service Delivery (TSD) |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx344:/audit:File System Percent Utilized went into warning. | kblx344 :/ /audit:File System Percent Utilized went into warning. 91.6% used | kpwd078 | [NAME] | United Kingdom | [NAME] | Chohan | kpwd078 - 01625 510626 | n | no | no | user service restoration |  |  |  |  |  |  |  |  | The audit process was incorrectly configured. This has been configured correctly under CR CRQ0000000094762  and the process has been stopped and restarted. |  | 1000 | 4000 | low | 0 | IS/IT | 2011-12-15 21:29:17 | 2011-12-15 21:31:04 | 2011-12-15 21:29:17 | 2011-12-15 22:13:47 | 2011-12-15 22:14:12 | 2011-12-15 22:14:13 | 50
INC000002700826 | AstraZeneca | [NAME] | Accenture |  |  | other | service target breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 1 | PA Server access for Atanas Prezhdarov | Details of Fault:  PA Server access for Atanas Prezhdarov kphz434pa. Approvals and form to follow - please assign to group GBL-EERPInfrastructure  For further information/clarification please refer to the 'View Service Request' link if available (top right) or search for Request Number REQ000001721574 using the Service Request Coordinator Console | Remedy Application Service |  | United Kingdom | Rachel | Hardy | kzbl865 - +44 1625 514 937 | n | no | yes | user service restoration |  |  |  |  |  |  |  | Self-Service | PA account created |  |  | 3000 | medium | 13 | Partners | 2011-11-17 12:33:19 | 2011-11-17 12:33:20 |  | 2011-11-18 12:40:04 | 2011-11-28 01:23:40 | 2011-11-28 01:23:42 | 46
INC000002728946 | AstraZeneca | Unknown (GBR) |  |  |  | direct input | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukapx123.ukap /oracle/EU1/sapdata2:File System % Utilized  /:File System % Utilized went into alarm. | ukapx123.ukap.astrazeneca.net  AIX - LPAR Nov 23  2011 10:13:14 PM  /oracle/EU1/sapdata2:File System Percent Utilized  /:File System Percent Utilized went into alarm. | kjfn361 | Unknown | United Kingdom | Charnjit | [NAME] | kjfn361 - | n | no | no | user service restoration | Fix/Repair |  |  | Software | Operating System | Other |  | Self-Service | Filesystem cleaned and now below threshold. | Capacity | 14000 | 3000 | medium | 13 | Partners | 2011-11-23 23:28:48 | 2011-11-23 23:33:55 | 2011-11-23 23:28:48 | 2011-11-24 07:01:53 | 2011-11-24 07:03:33 | 2011-11-24 07:03:34 | 47
INC000002751605 | AstraZeneca | [NAME] | Technology Service Delivery (TSD) |  |  | direct input | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | 11.20 Pages/sec - paging space usage | Paging space usage have increased to 11.20 pages/second. | kpwd078 | [NAME] | United Kingdom | [NAME] | Chohan | kpwd078 - [PHONE] | n | no | no | user service restoration | Report | Incident | Software | Software | Operating System | Unix | AIX 6.1 | On-Site Support | False alarm  no paging space issue on the system  it is only 10% utilized. | Performance |  | 4000 | low | 0 | IS/IT | 2011-11-30 20:40:52 | 2011-11-30 20:45:00 | 2011-11-30 20:40:52 | 2011-11-30 20:54:02 | 2011-12-08 06:47:27 | 2011-12-08 06:47:28 | 48
INC000002733721 | AstraZeneca | [NAME] |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Cant remote to ukblgenifixblc3 | [NAME] and RD not functioning | kqjw149 | [NAME] | United Kingdom | [NAME] | Morris | kqjw149 - | n | no | no | user service restoration |  |  |  |  |  |  |  | First Call Resolution | power off blade and restart | Application | 17000 | 4000 | medium | 15 | Partners | 2011-11-25 10:08:34 | 2011-11-25 10:11:19 | 2011-11-25 10:08:34 | 2011-11-25 10:11:17 | 2011-11-25 10:12:05 | 2011-11-25 10:12:07 | 47
INC000002736640 | AstraZeneca | Unknown (GBR) |  |  |  | systems management | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | /audit:File System Percent Utilized went into warning. | ukblx343.ukhx.astrazeneca.net  AIX - LPAR Nov 27  2011 12:08:56 AM  /audit:File System Percent Utilized went into warning | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | Self-Service | Extended space for /audit as this was filling as this fs is a requirement for auditting. | Capacity |  | 3000 | medium | 13 | Partners | 2011-11-27 01:30:35 | 2011-11-27 01:33:29 | 2011-11-27 01:30:35 | 2011-11-28 07:03:44 | 2011-12-05 14:21:22 | 2011-12-05 14:21:23 | 47
INC000002764951 | AstraZeneca | Unknown (GBR) |  |  |  | direct input | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukapx121.ukap.astrazeneca.net   Ping:Application Collection Status went into alarm. | ukapx124.ukap.astrazeneca.net  AIX - LPAR Dec 3  2011 6:46:46 PM  Hardware (AIX):Application Collection Status went into alarm.    ukapx128.ukap.astrazeneca.net  AIX - LPAR Dec 3  2011 6:47:32 PM  Hardware (AIX):Application Collection Status went into alarm.    ukapx128.ukap.astrazeneca.net  AIX - LPAR Dec 3  2011 6:47:32 PM  Hardware (AIX):Application Collection Status went into alarm.    ukapx131.ukap.astrazeneca.net  AIX - LPAR Dec 3  2011 6:47:54 PM  Hardware (AIX):Application Collection Status went into alarm.   ukapx125.ukap.astrazeneca.net  AIX - LPAR Dec 3  2011 6:48:20 PM  Ping:Application Collection Status went into alarm.    ukapx129.ukap.astrazeneca.net  AIX - LPAR Dec 3  2011 6:49:01 PM  Ping:Application Collection Status went into alarm.    ukblhpinj1blc3.emea.astrazeneca.net  Windows Dec 3  2011 7:03:04 PM  Windows Service:Application Collection Status went into alarm.   UKBLSPARE1BLC2.emea.astrazeneca.net  Windows Dec 3  2011 7:04:32 PM  Ping:Application Collection Status went into alarm.    ukblx351.ukhx.astrazeneca.net  AIX - LPAR Dec 3  2011 7:03:33 PM  Hardware (AIX):Application Collection Status went into alarm.     UKBLIODEVBLC2.emea.astrazeneca.net  Windows Dec 3  2011 7:06:16 PM  Ping:Application Collection Status went into alarm.    ukblx354-tsm  Storage - TSM Dec 3  2011 7:06:15 PM  dsmserv:Application Collection Status went into alarm.    30 - 40 servers listed  some cleared out while I was raising the incident | kjfn361 | Unknown | United Kingdom | Charnjit | [NAME] | kjfn361 - | n | no | no | user service restoration | Fix/Repair |  |  | Software | Operating System | Other |  | Self-Service | This was due to a network issue and all servers are now ok. | Availability |  | 4000 | low | 0 | Partners | 2011-12-03 20:12:47 | 2011-12-03 20:15:26 | 2011-12-03 20:12:47 | 2011-12-05 07:12:40 | 2011-12-14 09:05:01 | 2011-12-14 09:05:02 | 48
INC000002768235 | AstraZeneca | Unknown (GBR) |  |  |  | direct input | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukapx132.ukap.astrazeneca.net  CPU-proc0 (POWER7 - 3.11 GHz):Status went into alarm. | ukapx132.ukap.astrazeneca.net  AIX - LPAR Dec 4  2011 4:48:42 PM  CPU-proc0 (POWER7 - 3.11 GHz):Status went into alarm. | kjfn361 | Unknown | United Kingdom | Charnjit | [NAME] | kjfn361 - | n | no | no | user service restoration | Fix/Repair |  |  | Software | Operating System | Other |  | Self-Service | No CPU processing problem. | Capacity |  | 3000 | medium | 13 | Partners | 2011-12-04 18:14:23 | 2011-12-04 18:17:14 | 2011-12-04 18:14:23 | 2011-12-05 07:20:01 | 2011-12-14 09:04:59 | 2011-12-14 09:05:00 | 48
INC000002737390 | AstraZeneca | Unknown (GBR) |  |  |  | systems management | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | /audit:File System Percent Utilized went into alarm. | ukblx343.ukhx.astrazeneca.net  AIX - LPAR Nov 27  2011 10:18:56 PM  /audit:File System Percent Utilized went into alarm. | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | Self-Service | Increased capcacity for /audit fs | Capacity |  | 3000 | medium | 13 | Partners | 2011-11-27 23:42:38 | 2011-11-27 23:45:05 | 2011-11-27 23:42:38 | 2011-11-28 07:07:54 | 2011-12-05 14:21:05 | 2011-12-05 14:21:06 | 47
INC000002827545 | AstraZeneca | Unknown (GBR) |  |  |  | systems management | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx343.ukhx.astrazeneca.net  AIX - LPAR Dec 20  2011 1:45:38 AM  /audit:File System Percent Utiliz | ukblx343.ukhx.astrazeneca.net  AIX - LPAR Dec 20  2011 1:45:38 AM  /audit:File System Percent Utilized went into warning. | kzvc226 | Unknown | United Kingdom | [NAME] | [NAME] | kzvc226 - | n | no | no | user service restoration | Fix/Repair | Hardware | Server | Hardware | Server | Non Wintel |  | Service Desk assisted | File space increased by 250mb | Capacity |  | 3000 | medium | 13 | Partners | 2011-12-20 03:06:09 | 2011-12-20 03:08:04 | 2011-12-20 03:06:09 | 2011-12-20 11:35:54 | 2011-12-30 05:19:30 | 2011-12-30 05:19:32 | 51
INC000002708063 | AstraZeneca | [NAME] | Technology Service Delivery (TSD) |  |  | systems management | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | servers went down | ukblx338  ukblx339  ukblx352 and ukblx353 were rebooted using shutdown -Fr | kpwd078 | [NAME] | United Kingdom | [NAME] | Chohan | kpwd078 - [PHONE] | n | no | no | user service restoration | Fix/Repair | Software | Application | Software | Operating System | Unix | AIX 6.1 | On-Site Support | This was done as a part of implementing change request 90140. closing ticket |  | 14000 | 4000 | low | 0 | IS/IT | 2011-11-18 17:32:47 | 2011-11-18 17:37:56 | 2011-11-18 17:32:47 | 2011-11-21 15:36:21 | 2011-11-21 15:36:46 | 2011-11-21 15:36:47 | 46
INC000002709324 | AstraZeneca | Unknown (GBR) |  |  |  | direct input | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx345.ukhx.astrazeneca.net  AIX - /audit:File System Percent Utilized went into warning. | ukblx345.ukhx.astrazeneca.net  AIX - LPAR Nov 19  2011 3:21:59 AM  /audit:File System Percent Utilized went into warning. | kjfn361 | Unknown | United Kingdom | Charnjit | [NAME] | kjfn361 - | n | no | no | user service restoration | Fix/Repair |  |  | Software | Operating System | Other |  | Self-Service | audit processed stopped and restarted as its consuming high amount of filespace  after stop filesystem is now released correctly. | Capacity |  | 3000 | medium | 13 | Partners | 2011-11-19 04:38:24 | 2011-11-19 04:43:09 | 2011-11-19 04:38:24 | 2011-11-20 11:02:39 | 2011-11-28 01:23:39 | 2011-11-28 01:23:40 | 46
INC000002737246 | AstraZeneca | Unknown (GBR) |  |  |  | direct input | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | UKBLWWIBLC2. | UKBLWWIBLC2.emea.astrazeneca.net  WWI Generation Server EU3:Status went into alarm.  Nov 27  2011 12:57:37 PM Windows | krqs647 | Unknown | United Kingdom | [NAME] | Langley | krqs647 - | n | no | no | user service restoration | Problem | Technical Failure | Operating System 'Service'  or 'Process' Restarted | Software | Web  Server - Hosting | NT Platform | Web Solution |  | Software install caused issues. Server not yet live. |  |  | 2000 | high | 20 | Partners | 2011-11-27 15:06:49 | 2011-11-27 15:16:25 | 2011-11-27 15:06:49 | 2011-11-27 16:49:41 | 2011-12-05 14:21:20 | 2011-12-05 14:21:21 | 47
INC000002710249 | AstraZeneca | Unknown (GBR) |  |  |  | direct input | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx354.ukhx.astrazeneca.net  AIX - L /tsm/tsmdb001:File System Percent Utilized went into alarm. | ukblx354.ukhx.astrazeneca.net  AIX - LPAR Nov 19  2011 9:52:09 PM  /tsm/tsmdb001:File System Percent Utilized went into alarm. | kjfn361 | Unknown | United Kingdom | Charnjit | [NAME] | kjfn361 - | n | no | yes | user service restoration | Fix/Repair |  |  | Software | Operating System | Other |  |  | [NAME] from GLBL-EERP Infrastructure Support team chased and requested to resolve the ticket |  |  | 3000 | medium | 13 | Partners | 2011-11-19 23:08:45 | 2011-11-19 23:13:08 | 2011-11-19 23:08:45 | 2011-11-28 12:00:08 | 2011-12-05 14:21:26 | 2011-12-05 14:21:27 | 46
INC000002712867 | AstraZeneca | Unknown (GBR) |  |  |  | systems management | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblgenifixblc2.emea.astrazeneca.net  Windows Nov 20  2011 4:18:32 PM  Genifix Import Command 2:Stat | ukblgenifixblc2.emea.astrazeneca.net  Windows Nov 20  2011 4:18:32 PM  Genifix Import Command 2:Status  Genifix Import Documents 2:Status went into alarm. | kzvc226 | Unknown | United Kingdom | [NAME] | [NAME] | kzvc226 - | n | no | no | user service restoration | Fix/Repair | Software | Application | Software | Development Tools | Code Analysis |  | First Call Resolution | blackout in bmc | Availability | 16000 | 3000 | medium | 13 | Partners | 2011-11-20 17:57:37 | 2011-11-20 17:59:17 | 2011-11-20 17:57:37 | 2011-11-20 18:10:54 | 2011-11-20 18:11:11 | 2011-11-20 18:54:24 | 46
INC000002720470 | AstraZeneca | [NAME] | Infosys |  |  | phone | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Mount points missing on servers ukblx344/ukblx351 | Logon ID :- khml794   Name     :- Hari  Contact# :-  0044-[PHONE] Location :- macclesfield   users mail also below   AZ Business Impact - major impact for ERP project  [NAME] to start implement for java system Current No. of [NAME] **************************** 1)     User Contact Details - 0044-[PHONE] 2)     Alternate User's contact Details - 00447511253602 3)     Incident Site (Location where the incident occurred) -  UK 4)     Is it affecting Globally/ROW/UK/US - globally 5)     Name of the Application/Database/System affected - SAP and oracle 6)     Error messages and Screenshot If required -n/a 7)     Business Unit Affected (eg: GDDIS Operations etc) - application 8-)     Is server pingable - y  From: [NAME])  Sent: 22 November 2011 10:48 To: IT Service Desk  Bangalore Subject: Mount points missing on servers ukblx344/ukblx351  Hi Team   The below mount points are missing   1)	Server :- Ukblx344 a)	/usr/sap/JUD/ERS21 (Cluster with ukblx351)  2)	Server :- Ukblx351 a)	/usr/sap/JUD/SCS20  (Cluster with ukblx344) b)	/usr/sap/JUD/JC01  (Cluster with ukblx344)  Please raise ticket with severity 2 and assign to GLBL-EERP Infrastructure Support team.  Thanks  Hari.   0044-[PHONE] | kvpr363 | [NAME] | United Kingdom | Hari | Kalluri | khml794 - [PHONE] | n | no | yes | user service restoration | Report | Incident | Software | Software | Operating System | Other | ESX Server | 3rd Party Resolver - No Script | brought the correct Resource group online |  |  | 3000 | medium | 13 | Partners | 2011-11-22 11:50:43 | 2011-11-22 11:57:48 | 2011-11-22 11:50:43 | 2011-12-02 18:45:09 | 2011-12-14 09:05:06 | 2011-12-14 09:05:07 | 47
INC000002747617 | AstraZeneca | Unknown (GBR) |  |  |  | direct input | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx344.ukhx.astrazeneca.net - /audit:File System Percent Utilized went into warning. | ukblx344.ukhx.astrazeneca.net  AIX - LPAR Nov 30  2011 5:19:21 AM  /audit:File System Percent Utilized went into warning. | kjfn361 | Unknown | United Kingdom | Charnjit | [NAME] | kjfn361 - | n | no | no | user service restoration | Fix/Repair |  |  | Software | Operating System | Other |  | On-Site Support | Increased filesystem space for /audit to allow future growth | Capacity |  | 3000 | medium | 13 | Partners | 2011-11-30 [NAME] | 2011-11-30 06:35:42 | 2011-11-30 [NAME] | 2011-11-30 06:55:48 | 2011-12-08 06:47:29 | 2011-12-08 06:47:30 | 48
INC000002787806 | AstraZeneca | [NAME] |  |  |  | direct input | service target breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | DR TSM Server Down | DR TSM Server (UKAPX124) Full Causing Server down. | kvsh647 | [NAME] | United Kingdom | [NAME] | Sheriden | kvsh647 - | n | no | yes | user service restoration | Problem | Technical Failure | Operating System 'Service'  or 'Process' Restarted | Software | Operating System | Unix | AIX 6.1 | Self-Service | P.Sheridan bounced UKAPX124 and brought it back online at around 11am. This reverted the filesystem back to a normal utilisation % and resolved the incident. | User Error |  | 2000 | high | 20 | Partners | 2011-12-08 11:47:15 | 2011-12-08 11:51:03 | 2011-12-08 11:47:15 | 2011-12-08 16:37:53 | 2011-12-19 09:14:14 | 2011-12-19 09:14:15 | 49
INC000002773755 | AstraZeneca | [NAME] | Technology Service Delivery (TSD) |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukapx132 - running extremely slow | [NAME] server is running extremely slow and BMC cannot connect to it. I am logged on to the system and checking the cause for slow performance. All looks ok  filesystems  processes  vmstat  iostat  sar and nmon are reporting all parameters ok. still investigating   no error messages | kpwd078 | [NAME] | United Kingdom | [NAME] | Chohan | kpwd078 - [PHONE] | n | no | no | user service restoration | Fix/Repair | Software | Application | Software | Operating System | Unix | AIX 6.1 | On-Site Support | The system was reorted to have a problem with Physical Processor  while P7 server is perfectly fine  no errors  warnings etc. I have logged onto lpar  it took a long time to bring the login prompt. Then I used HMC and logged on using virtual console  and monitored the system  checked error messages  investigated all possible issues. I have concluded that due to network issue at that time  it even took me a long time to be able to login using virtual console  the BMC started thinking that this is a serious issue and it cannot find the processor. While LPAR activities were normal without any issue. BMC cleared the message around 20:52 and now the issue is disappeared. | Process Error | 17000 | 3000 | low | 3 | IS/IT | 2011-12-05 21:05:08 | 2011-12-05 21:08:59 | 2011-12-05 21:05:08 | 2011-12-05 22:00:04 | 2011-12-05 22:00:25 | 2011-12-05 22:00:27 | 49
INC000002776961 | AstraZeneca | Non AZ Location (IND) | Infosys |  |  | phone | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Please raise a ticket and assigned it to Accenture TSM Team. | From: Sharma  Shubham(Infosys)  Sent: 06 December 2011 09:34 To: IT Service Desk  Bangalore Cc: SAP Basis Team; [NAME] (Infosys); Ojha  Sudeep(Infosys) Subject: Please raise a ticket and assigned it to Accenture TSM Team.  Hi Team   Please assign this ticket to GLBL-EERP Infrastructure Support  TSM Team   Database backup got aborted  on ukblx344.ukhx.astrazaneca.net (EUD)  [NAME] got aborted with the below error.     TSM details     Regards  Shubham  SAP Basis Team  +[PHONE] | ktrw179 | Unknown | India | [NAME] | Sharma | kxpw592 - +[PHONE] | n | no | no | user service restoration | Report | Incident | Software | Software | Business Application | 21 ISMO Gold SLC | ERP | 3rd Party Resolver - No Script |  |  |  | 4000 | medium | 10 | Partners | 2011-12-06 10:53:02 | 2011-12-06 10:54:29 | 2011-12-06 10:53:02 | 2011-12-07 11:43:01 | 2011-12-07 11:43:01 | 2011-12-07 11:43:07 | 49
INC000002769061 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | UKBLVERIBLC3.emea.astrazeneca.net | UKBLVERIBLC3.emea.astrazeneca.net  Windows Dec 4  2011 9:10:33 PM  C::Available Space (%) went into warning. | krqs647 | Unknown | United Kingdom | [NAME] | Langley | krqs647 - | n | no | no | user service restoration | Problem | Technical Failure | Operating system failure | Software | Operating System | Wintel | Windows 2000 Server 2003 |  | see notes |  | 16000 | 3000 | medium | 13 | Partners | 2011-12-04 23:58:00 | 2011-12-05 00:08:30 | 2011-12-04 23:58:00 | 2011-12-05 07:53:56 | 2011-12-05 07:54:07 | 2011-12-05 07:54:08 | 48
INC000002735209 | AstraZeneca | [NAME] |  |  |  |  | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 1 | Licensing issues with Veritas VCS GENIFIX_PROD causing service disruption |  | [NAME] | [NAME] | United Kingdom | [NAME] | Hall | [NAME] | n | no | yes | infrastructure event | Problem | Technical Failure | Customer owned Application (Cust or 3rd Part cust) | Software | High Availability | Cluster | VERITAS STORAGE FOUNDATION HA |  | Symantec support diagnosed and resolved the licensing issue. The license key could not be generated due to some internal database corruption. Issue now resolved |  |  | 3000 | medium | 13 | Partners | 2011-11-24 16:00:00 | 2011-11-25 17:34:59 | 2011-11-24 16:00:00 | 2011-11-29 11:21:47 | 2011-12-07 07:11:39 | 2011-12-07 07:11:40 | 47
INC000002808914 | AstraZeneca | [NAME] | Accenture |  |  | other | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 5 | Server Access for [NAME] Kvsh647pa | Details of Fault:  Server Access for [NAME] Kvsh647pa. Forms to follow  For further information/clarification please refer to the 'View Service Request' link if available (top right) or search for Request Number REQ000001795235 using the Service Request Coordinator Console | Remedy Application Service |  | United Kingdom | Rachel | Hardy | kzbl865 - +44 1625 514 937 | n | no | yes | user service restoration |  |  |  |  |  |  |  | 3rd Party Resolver - No Script | [NAME]. |  |  | 3000 | medium | 13 | Partners | 2011-12-14 16:05:35 | 2011-12-14 16:05:37 |  | 2011-12-21 20:42:52 | 2011-12-30 05:19:45 | 2011-12-30 05:19:47 | 50
INC000002706908 | AstraZeneca | [NAME] |  |  |  | phone | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 9 | A ticket for Unix team | From: Bhanushali  Hitesh R (Infosys)  Sent: 18 November 2011 12:34 To: IT Service Desk  Bangalore Cc: SAP Basis Team; [NAME]); Singh  Gaurav(Infosys) Subject: Raise a ticket for Unix team  Hi Team   Request you to please raise a ticket and assign it to the IBM Unix Team by adding the below mentioned comment : " remsh command is not working for the below mentioned servers :   ukapx123.ukap.astrazeneca.net  Just to be more clear   we are trying to run the command on the server ukapx065 and getting the error as mentioned below:  [ukapx065:root:/home/root:] remsh ukapx123.ukap.astrazeneca.net -l [NAME] -n pwd ukapx123.ukap.astrazeneca.net: A remote host refused an attempted connect operation.  [ukapx065:root:/home/root:] remsh ukapx123.ukap.astrazeneca.net -l eu1adm -n pwd ukapx123.ukap.astrazeneca.net: A remote host refused an attempted connect operation.  [ukapx065:root:/home/root:] remsh ukapx123.ukap.astrazeneca.net -l eugadm -n pwd ukapx123.ukap.astrazeneca.net: A remote host refused an attempted connect operation.  [ukapx065:root:/home/root:] remsh ukapx123.ukap.astrazeneca.net -l oraeug -n pwd ukapx123.ukap.astrazeneca.net: A remote host refused an attempted connect operation.  [ukapx065:root:/home/root:] su - oragws [YOU HAVE NEW MAIL] % remsh ukapx123.ukap.astrazeneca.net -l [NAME] -n pwd ukapx123.ukap.astrazeneca.net: A remote host refused an attempted connect operation.   [NAME] you to please look into this and let me know incase of any issues. "  Contact details: Cell : [PHONE] Landline: 044 1625 232885  Thanks  Hitesh Bhanushali Infosys - SAP Basis Team Mobile : +44(0)[PHONE] [NAME] :  +44(0)16252 32885 | ktrs993 | [NAME] | United Kingdom | Generic | User | ### | n | no | yes | user service request | Request |  |  |  |  |  |  | Access Admin - No Auth | ukapx123.ukap.astrazeneca.net server is not under AZ Unix OS Support ..with ref to ukapx065 which is under scope of IBM remsh config is good  Now working correctly. | Patch |  | 3000 | medium | 13 |  | 2011-11-18 13:39:27 | 2011-11-18 13:40:23 | 2011-11-18 13:39:27 | 2011-12-15 08:11:28 | 2011-12-22 13:36:48 | 2011-12-22 13:36:48 | 46
INC000002808925 | AstraZeneca | [NAME] | Accenture |  |  | other | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 5 | Server access for Phill Morris - PRID [NAME] | Details of Fault:  Server access for Phill Morris - PRID [NAME]. forms to follow  For further information/clarification please refer to the 'View Service Request' link if available (top right) or search for Request Number REQ000001795245 using the Service Request Coordinator Console | Remedy Application Service |  | United Kingdom | Rachel | Hardy | kzbl865 - +44 1625 514 937 | n | no | yes | user service restoration |  |  |  |  |  |  |  |  | Access granted. |  |  | 3000 | medium | 13 | Partners | 2011-12-14 16:09:17 | 2011-12-14 16:09:19 |  | 2011-12-21 20:38:14 | 2011-12-30 05:19:42 | 2011-12-30 05:19:43 | 50
INC000002813067 | Partners | [NAME] | Technology Service Delivery (TSD) |  |  |  | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 4 | ukblx337: Paging:Pages Paged Out went into alarm | ukblx337:Paging:Pages Paged Out went into alarm | kpwd078 | [NAME] | United Kingdom | [NAME] | Chohan | kpwd078 - 01625 510626 | n | no | yes | infrastructure event | Fix/Repair | Software | Application | Software | Operating System | Unix | AIX 6.1 | Access Admin - No Auth | checked BMC console and no issues with paging. Paging is supposed to fluctuate as utilisation flickers. | Capacity |  | 3000 | medium | 13 | IS/IT | 2011-12-15 15:43:45 | 2011-12-15 15:45:55 | 2011-12-15 15:43:45 | 2011-12-20 15:09:10 | 2011-12-30 05:19:37 | 2011-12-30 05:19:38 | 50
INC000002737252 | AstraZeneca | Unknown (GBR) |  |  |  | direct input | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx343.ukhx.astrazeneca.net | ukblx343.ukhx.astrazeneca.net  /audit:File System Percent Utilized went into warning.  AIX - LPAR | krqs647 | Unknown | United Kingdom | [NAME] | Langley | krqs647 - | n | no | no | user service restoration | Problem | Technical Failure | IBM owned Application (IBM or 3rd Party IBM) | Hardware | Storage | Storage Area Network (SAN) | V7000 Storage Array | Self-Service | Increased capacity for /audit fs | Capacity |  | 3000 | medium | 13 | Partners | 2011-11-27 15:23:59 | 2011-11-27 15:30:05 | 2011-11-27 15:23:59 | 2011-11-28 07:05:15 | 2011-12-05 14:21:18 | 2011-12-05 14:21:20 | 47
INC000002808934 | AstraZeneca | [NAME] | Accenture |  |  | other | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 5 | Server Access for [NAME] KJBH852PA | Details of Fault:  Server Access for [NAME] KJBH852PA . Forms to follow  For further information/clarification please refer to the 'View Service Request' link if available (top right) or search for Request Number REQ000001795253 using the Service Request Coordinator Console | Remedy Application Service |  | United Kingdom | Rachel | Hardy | kzbl865 - +44 1625 514 937 | n | no | yes | user service restoration |  |  |  |  |  |  |  | 3rd Party Resolver - No Script | Access Granted |  |  | 3000 | medium | 13 | Partners | 2011-12-14 16:11:44 | 2011-12-14 16:11:46 |  | 2011-12-21 20:35:21 | 2011-12-30 05:19:41 | 2011-12-30 05:19:42 | 50
INC000002808942 | AstraZeneca | [NAME] | Accenture |  |  | other | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 5 | Server Access for [NAME] Khbq540pa | Details of Fault:  Server Access for [NAME] Khbq540pa. Forms to Follow  For further information/clarification please refer to the 'View Service Request' link if available (top right) or search for Request Number REQ000001795247 using the Service Request Coordinator Console | Remedy Application Service |  | United Kingdom | Rachel | Hardy | kzbl865 - +44 1625 514 937 | n | no | yes | user service restoration |  |  |  |  |  |  |  |  | Access Granted |  |  | 3000 | medium | 13 | Partners | 2011-12-14 16:13:36 | 2011-12-14 16:13:38 |  | 2011-12-21 20:32:03 | 2011-12-30 05:19:39 | 2011-12-30 05:19:40 | 50
INC000002808919 | AstraZeneca | [NAME] | Accenture |  |  | other | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 5 | Server Access for Kahol  Abhimanyu - PRID Kmzr063pa | Details of Fault:  Server Access for Kahol  Abhimanyu - PRID Kmzr063pa. Forms to follow  For further information/clarification please refer to the 'View Service Request' link if available (top right) or search for Request Number REQ000001795242 using the Service Request Coordinator Console | Remedy Application Service |  | United Kingdom | Rachel | Hardy | kzbl865 - +44 1625 514 937 | n | no | yes | user service restoration |  |  |  |  |  |  |  | 3rd Party Resolver - No Script | [NAME]. |  |  | 3000 | medium | 13 | Partners | 2011-12-14 16:06:56 | 2011-12-14 16:06:58 |  | 2011-12-21 20:41:24 | 2011-12-30 05:19:44 | 2011-12-30 05:19:45 | 50
INC000002748097 | AstraZeneca | [NAME] |  |  |  |  | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 1 | Problems with Production TSM schedules  / Housekeeping | Activity Log within TSM showing multiple errors within TSM schdeules for multiple clients  some housekeeping tasks also failing. | kvsh647 | [NAME] | United Kingdom | [NAME] | Sheriden | kvsh647 - | n | no | yes | user service restoration |  |  |  |  |  |  |  | On-Site Support | All the initial problems after configuration have now gone away as the system settle down. Only one LPAR had a continueing problem and that was ukblx339. This was investigated and the following email sent out:  Hi Zak   After checking the backup logs on ukblx339 and talking to Hari in the Infosys team. I decided to kill the backup sessions for ukblx339 on the TSM server ukblx354. This killed the scheduled job and its status is as follows:  Scheduled Start        Actual Start           Schedule Name   Node Name       Status --------------------   --------------------   -------------   -------------   --------- 11/30/11   19:00:00    11/30/11   19:03:09    DAILY_7PM_AI-   UKBLX350        Completed                                                X_INC 11/30/11   19:00:00    11/30/11   19:22:46    DAILY_7PM_AI-   UKBLX351        Completed                                                X_INC 11/30/11   19:00:00    11/30/11   19:09:11    DAILY_7PM_AI-   UKBLX352        Completed                                                X_INC 11/30/11   19:00:00    11/30/11   19:18:23    DAILY_7PM_AI-   UKBLX353        Completed                                                X_INC 11/30/11   19:00:00    11/30/11   19:14:34    DAILY_7PM_AI-   [NAME]                                                X_INC 11/30/11   19:00:00    11/30/11   19:03:49    DAILY_7PM_AI-   UKBLX339        Failed 12                                                X_INC 11/30/11   19:00:00    11/30/11   19:27:52    DAILY_7PM_AI-   UKBLX343        Completed                                                X_INC  The reason that the backup was going on forever was because it was attempting to backup the entire database & SAP.   Normally we exclude all the DB & SAP instance backups as they are under the control of  and run by Infosys (Hari). That's why I spoke to Hari first to ensure that he wasn't running anything  as I didn't want to inadvertently kill off a legitimate backup session.  The reason why TSM did not exclude the SAP & DB file systems is because of an incorrect entry in the file that specifies which file systems are to be excluded from the scheduled backups.  The original entries were as follows:  exclude.fs /oracle/EU2/mirr* exclude.fs /oraclex/EU2/orig* exclude.fs /oracle2/EU2/sapdata[1-6] exclude.fs /oraclex/EU2/oraarch exclude.fs /tmp  These have been changed to:  exclude.fs /oracle/EU2/mirr* exclude.fs /oracle/EU2/orig* exclude.fs /oracle/EU2/sapdata[1-6] exclude.fs /oracle/EU2/oraarch exclude.fs /tmp  Note - there are no file system paths that have the names "oraclex" or "oracle2"  they are all just plain and simple "oracle".  Although the ukblx339 backup is in a failed state now. It should kick off tonight at the normal schedule time of 19:00 and finish within its allocated slot. The morning shift should report on its status as usual.  Regards   [NAME].  From: [NAME] Sanga1  Zak (Accenture)  Sent: 01 December 2011 13:01 To: [NAME] (Accenture) Cc: richard.g. | Change |  | 3000 | medium | 13 | Partners | 2011-11-30 08:46:36 | 2011-11-30 08:48:15 | 2011-11-30 08:46:36 | 2011-12-02 20:35:26 | 2011-12-14 09:05:04 | 2011-12-14 09:05:05 | 48
INC000002785603 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx344 matched content warning | ukblx344 | krqs647 | Unknown | United Kingdom | [NAME] | Langley | krqs647 - | n | no | no | user service restoration | Problem | Technical Failure | Groupware (Other) | Software | Operating System | Unix | Solaris | Self-Service | /audit filesytem increased. | Capacity |  | 3000 | medium | 13 | Partners | 2011-12-07 23:47:39 | 2011-12-07 23:55:10 | 2011-12-07 23:47:39 | 2011-12-08 07:03:41 | 2011-12-15 11:30:28 | 2011-12-15 11:30:30 | 49
INC000002786554 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx344 /audit file warning | ukblx344 /audit file utilized | krqs647 | Unknown | United Kingdom | [NAME] | Langley | krqs647 - | n | no | no | user service restoration | Problem | Technical Failure | Operating system failure | Software | Operating System | Unix | AIX 6.1 | On-Site Support | Audit filesystem increased as it was excceding 90% | Capacity |  | 3000 | medium | 13 | Partners | 2011-12-08 05:37:42 | 2011-12-08 05:42:08 | 2011-12-08 05:37:42 | 2011-12-08 07:02:08 | 2011-12-15 11:30:25 | 2011-12-15 11:30:26 | 49
INC000002808374 | AstraZeneca | Non AZ Location (IND) | Infosys |  |  | phone | service target breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 1 | To provide remsh access from ukblx339 to ukapx044 and ukapx046 | From: [NAME] (Infosys)  Sent: 14 December 2011 12:34 To: IT Service Desk  Bangalore Cc: [NAME]); [NAME]) Subject: Raise a ticket to Accenture Unix Team Group GLBL-EERP-Infrastructure Support Team  HI Team   Please raise a medium ticket to Accenture Unix Team for the Group GLBL-EERP-Infrastructure Support Team.  To provide remsh access from ukblx339 to ukapx044 and ukapx046.  User ID will be eu2adm.  Let me know if you require any more details.   Regards  Subbu  SAP-BASIS TEAM  Infosys-Hyderabad. Ph:-+91 40 3096 7149 Email:- [EMAIL] | kcvn635 | Unknown | India | Venkata | [NAME] | kdqx470 - 040 30967149 | n | no | yes | user service restoration | Report | Incident | Software | Software | Business Application | 50 Misc SLC | ExP Unix Services | 3rd Party Resolver - No Script | Hi  Venkata   As I did not have a reply to my email dated 16/12/2011 regarding this issue  I will wait for your reply till EOB today and close the ticket assuming the issue no longer exist.  Obviously the ticket can be re-opened any time if required.  Kind regards   [NAME] |  |  | 4000 | medium | 10 | Partners | 2011-12-14 13:38:06 | 2011-12-14 13:39:21 | 2011-12-14 13:38:06 | 2011-12-19 22:24:55 | 2011-12-30 05:19:51 | 2011-12-30 05:19:52 | 50
INC000002808889 | AstraZeneca | [NAME] | Accenture |  |  | other | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 4 | Server Access for [NAME] - PRID kndj132PA | Details of Fault:  Server Access for [NAME] - PRID kndj132PA. Form to follow.  For further information/clarification please refer to the 'View Service Request' link if available (top right) or search for Request Number REQ000001795212 using the Service Request Coordinator Console | Remedy Application Service |  | United Kingdom | Rachel | Hardy | kzbl865 - +44 1625 514 937 | n | no | yes | user service request |  |  |  |  |  |  |  |  | Access Granted |  |  | 4000 | low | 0 | Partners | 2011-12-14 15:55:19 | 2011-12-14 15:55:20 |  | 2011-12-21 20:46:06 | 2011-12-30 05:19:49 | 2011-12-30 05:19:50 | 50
INC000002808901 | AstraZeneca | [NAME] | Accenture |  |  | other | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 5 | Server Access for [NAME] Kpwd078pa | Details of Fault:  Server Access for [NAME] Kpwd078pa. Forms to follow  For further information/clarification please refer to the 'View Service Request' link if available (top right) or search for Request Number REQ000001795227 using the Service Request Coordinator Console | Remedy Application Service |  | United Kingdom | Rachel | Hardy | kzbl865 - +44 1625 514 937 | n | no | yes | user service restoration |  |  |  |  |  |  |  |  | Access Granted |  |  | 3000 | medium | 13 | Partners | 2011-12-14 15:59:44 | 2011-12-14 15:59:46 |  | 2011-12-21 20:44:28 | 2011-12-30 05:19:47 | 2011-12-30 05:19:48 | 50
INC000002794811 | AstraZeneca | Unknown (GBR) |  |  |  | systems management | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Windows 2003:Application Collection Status went into alarm. | ukapbmcp1blc3.emea.astrazeneca.net  Windows Dec 10  2011 6:20:49 PM  Windows 2003:Application Collection Status went into alarm. | [NAME] | Unknown | United Kingdom | [NAME] | Walker | kgkd370 - | n | no | no | user service restoration | Problem | Technical Failure | Middleware (Citrix) | Software | Database (RDBMS) Hosting | Relational Databases |  | 3rd Party Resolver - No Script | Unsure as to reason why faulted. No config changes and nothing indicating in logs. Anyway  reboot cured. | Application |  | 4000 | low | 0 | Partners | 2011-12-10 19:42:29 | 2011-12-10 19:44:57 | 2011-12-10 19:42:29 | 2011-12-10 21:21:42 | 2011-12-19 09:14:12 | 2011-12-19 09:14:13 | 49
INC000002784125 | Partners | [NAME] | Technology Service Delivery (TSD) |  |  | systems management | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Paging:Pages Paged In went into alarm | ukblx336 : Paging:Pages Paged In went into alarm | kpwd078 | [NAME] | United Kingdom | [NAME] | Chohan | kpwd078 - [PHONE] | n | no | no | user service restoration | Fix/Repair | Software | Application | Software | Operating System | Unix | AIX 6.1 | On-Site Support | Quickly disappeared from que  the paging space is fine. no issues on the system. Investigating | Application |  | 4000 | low | 0 | IS/IT | 2011-12-07 18:13:00 | 2011-12-07 18:16:17 | 2011-12-07 18:13:00 | 2011-12-07 19:55:25 | 2011-12-15 11:30:32 | 2011-12-15 11:30:33 | 49
INC000002826243 | AstraZeneca | [NAME] | Technology Service Delivery (TSD) |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | /usr/sap/EU3:File System Percent Utilized went into alarm. | /usr/sap/EU3:File System Percent Utilized went into alarm. | kpwd078 | [NAME] | United Kingdom | [NAME] | Chohan | kpwd078 - 01625 510626 | n | no | no | user service restoration |  |  |  |  |  |  |  | On-Site Support | core file has been removed to clear the filesystem.  now the filesystem is  /dev/vx/dsk/expEU3dg01/saptransvol01     75.00     42.10   44%    87939     1% /usr/sap/transEU3 | Application |  | 3000 | medium | 13 | IS/IT | 2011-12-19 16:43:12 | 2011-12-19 16:44:00 | 2011-12-19 16:43:12 | 2011-12-19 17:10:08 | 2011-12-30 05:19:34 | 2011-12-30 05:19:35 | 51
INC000002816833 | AstraZeneca | [NAME] | Technology Service Delivery (TSD) |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Disable account | As [NAME] has left today   disable his account on all unix systems | kpwd078 | [NAME] | United Kingdom | [NAME] | Chohan | kpwd078 - 01625 510626 | n | no | no | user service restoration |  |  |  |  |  |  |  | On-Site Support | account locked on all unix servers  using "chuser account_locked=true kvsh6472"  command | Availability |  | 4000 | medium | 10 | IS/IT | 2011-12-16 16:08:45 | 2011-12-16 16:10:32 | 2011-12-16 16:08:45 | 2011-12-16 19:27:53 | 2011-12-26 18:57:36 | 2011-12-26 18:57:37 | 50
INC000002826544 | AstraZeneca | [NAME] | Technology Service Delivery (TSD) |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx336: Paging:Pages Paged In went into warning. | uykblx336 : Paging:Pages Paged In went into warning. | kpwd078 | [NAME] | United Kingdom | [NAME] | Chohan | kpwd078 - 01625 510626 | n | no | no | user service restoration |  |  |  |  |  |  |  | On-Site Support | monitored the system  all details attached in work info. closing ticket  the system is ok | Application |  | 4000 | low | 0 | IS/IT | 2011-12-19 18:09:22 | 2011-12-19 18:11:36 | 2011-12-19 18:09:22 | 2011-12-19 19:13:57 | 2011-12-30 05:19:32 | 2011-12-30 05:19:33 | 51
INC000002783367 | AstraZeneca | Non AZ Location (IND) | Infosys |  |  | phone | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | interfaces from ukblx339 | Logon ID :- kdqx470   Name     :- Venkata  Contact# :- [PHONE]  Location :-  hydrabad  From: [NAME] (Infosys)  Sent: 07 December 2011 14:20 To: IT Service Desk  Bangalore Subject: /interfaces from ukblx339  Hi Team   Please raise a ticket with Accenture Unix team (GLBL-EERP Infrastructure Support) for the following -  Export /interfaces from ukblx339  Please confirm once this is done.   Regards  Subbu  SAP-BASIS TEAM  Infosys-Hyderabad. Ph:-+91 40 3096 7149 Email:- [EMAIL] | kdxj323 | Unknown | India | Venkata | [NAME] | kdqx470 - 040 30967149 | n | no | no | user service restoration | Report | Incident |  | Hardware | Server | Non Wintel | pSeries 770 (9117MMB) | 3rd Party Resolver - No Script |  |  |  | 4000 | medium | 10 | Partners | 2011-12-07 15:24:17 | 2011-12-07 15:29:15 | 2011-12-07 15:24:17 | 2011-12-15 17:32:14 | 2011-12-26 18:57:39 | 2011-12-26 18:57:41 | 49
INC000002785607 | AstraZeneca | Unknown (GBR) |  |  |  | direct input | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx351warning matched content | ukblx351 content warning | krqs647 | Unknown | United Kingdom | [NAME] | Langley | krqs647 - | n | no | no | user service restoration | Problem | Technical Failure | Operating system failure | Software | Web  Server - Hosting | Unix/Linux platform |  | Self-Service | Cluster resources seem ok. | Capacity |  | 3000 | medium | 13 | Partners | 2011-12-07 23:56:38 | 2011-12-08 00:01:55 | 2011-12-07 23:56:38 | 2011-12-08 07:06:55 | 2011-12-15 11:30:27 | 2011-12-15 11:30:28 | 49
INC000002790924 | AstraZeneca | Non AZ Location (IND) | Infosys |  |  | email | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 2 | Please raise an incident and assigned it to Accenture TSM Team | From: Sharma  Shubham(Infosys)  Sent: 09 December 2011 11:51 To: IT Service Desk  Bangalore Cc: [NAME] (Infosys); Ojha  Sudeep(Infosys); SAP Basis Team Subject: Please raise an incident and assigned it to Accenture TSM Team  Hi Team   Please raise an incident and assigned it to Accenture TSM Team (GLBL-EERP Infrastructure Support)  TSM Team   Database backup of ukapx121.ukap.astrazeneca.net got aborted with the below error.     TSM details     Regards  Shubham  SAP Basis Team  +[PHONE] | [NAME] | Unknown | India | [NAME] | Sharma | kxpw592 - +[PHONE] | n | no | yes | user service restoration | Report | Incident | Software | Software | Business Application | 11 ISMO Platinum SLC | TSM | Access Admin - No Auth | Backup was scheduled at a time that clashed with the Accenture backups. Issue is resolved as backups now run on a different schedule. | Process Error |  | 4000 | medium | 10 | Partners | 2011-12-09 08:02:52 | 2011-12-09 08:04:16 |  | 2011-12-21 14:58:20 | 2011-12-30 05:19:53 | 2011-12-30 05:19:54 | 49
INC000002780056 | AstraZeneca | [NAME] | Technology Service Delivery (TSD) |  |  | phone | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukapx132 - running extremely slow | [NAME] server is running extremely slow and BMC cannot connect to it. I am logged on to the system and checking the cause for slow performance. All looks ok  filesystems  processes  vmstat  iostat  sar and nmon are reporting all parameters ok. still investigating   no error messages | [NAME] | [NAME] | United Kingdom | [NAME] | Chohan | kpwd078 - [PHONE] | n | no | no | user service restoration | Fix/Repair | Software | Application | Software | Operating System | Unix | AIX 6.1 | Access Admin - No Auth | The NIM server UKAPX132 had failed to run mksysb backups for all DR LPARS therefore server was rebooted via INC2781449 and server now functioning correctly. | Process Error |  | 3000 | low | 3 | IS/IT | 2011-12-06 21:47:33 | 2011-12-06 21:49:01 | 2011-12-06 21:47:33 | 2011-12-07 12:09:55 | 2011-12-15 11:30:35 | 2011-12-16 11:25:50 | 49
INC000002751090 | AstraZeneca | [NAME] | IS/IT BAU |  |  | phone | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Interfaces from ukapx123 | From: [NAME])  Sent: 30 November 2011 16:56 To: IT Service Desk  Bangalore Cc: [NAME]); [NAME]); [NAME]) Subject: /interfaces from ukapx123   Hello  Please raise a ticket with Accenture Unix team (GLBL-EERP Infrastructure Support) for the following - Export /interfaces from ukapx123  Please confirm once this is done.  regards   [NAME] | SAP Basis team | AstraZeneca | +44 16255 12832 | [EMAIL] | kdsl213 | [NAME] | United States (ET) | Vaibhav | [NAME] | kwpf832 - +44 16255 12832 | n | no | no | user service restoration | Report | Incident | Hardware | Hardware | Server | Non Wintel | pSeries 770 (9117MMB) | 3rd Party Resolver - No Script | The following actions have been taken to enable the filesystem /interface to correctly mount on ukapx065.  !)  Modified the entry in /etc/exports and removed anon;-1 2)  Edited /etc/hosts to att ukapx065 with correct IP address. 3)  [NAME]  and then IBM were able to mount the filesystem correctly on ukapx065. | Security |  | 4000 | medium | 10 | CORPORATE IS | 2011-11-30 18:02:15 | 2011-11-30 18:09:07 | 2011-11-30 18:02:15 | 2011-12-06 16:49:45 | 2011-12-14 09:05:02 | 2011-12-14 09:05:04 | 48
INC000002824803 | AstraZeneca | Non AZ Location (IND) | Infosys |  |  | email | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | EUD back up failure | From: [NAME]  Himanshu (Infosys) On Behalf Of SAP Basis Team Sent: 15 December 2011 07:04 To: IT Service Desk  Bangalore Cc: Ojha  Sudeep(Infosys); [NAME]); [NAME] (Infosys); [NAME]Accenture) Subject: Please raise Incident for Accenture TSM team for EUD back up failure  Hello Team   Please raise an Incident for Accenture TSM team since back up on EUD system is failing. Assign this ticket to GLBL-EERP Infrastructure Support.  BKI1208W: The object '/oracle/EUD/sapdata4/dat_94/dat.data94' will be retried [4]. BKI0027I: Time: 12/14/11 22:01:45 Object: 37 of 126 in process: /oracle/EUD/sapdata4/dat_94/dat.data94 Size: 9.766 GB  MGMNT-CLASS: AZ_MGMT  TSM-Server: UKBLX354 . BKI5008E: Tivoli Storage Manager Error: [NAME] (RC41)   This node has exceeded its maximum number of mount points. BKI1231E: Maximum number of retries for file /oracle/EUD/sapdata5/dat_38/dat.data38 exceeded. BR0233E Backup utility has reported an error while saving file /oracle/EUD/sapdata5/dat_38/dat.data38  Thanks and Regards [NAME] SAP Basis Team Contact no: [PHONE]  Mobile: +[PHONE] Email - [EMAIL] | kvrr400 | Unknown | India | Himanshu | [NAME] | kwjj430 - +[PHONE] | n | no | no | user service restoration | Report | Incident | Software | Software | Business Application | 11 ISMO Platinum SLC | SAP | 3rd Party Resolver - No Script | Backups are now scheduled for 22:00 which will avoid Infrastructure backups. | Process Error |  | 3000 | medium | 13 | Partners | 2011-12-19 11:53:11 | 2011-12-19 11:58:00 | 2011-12-19 11:53:11 | 2011-12-20 11:49:49 | 2011-12-30 05:19:35 | 2011-12-30 05:19:37 | 51
INC000002821556 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | UKBLVERIBLC3.emea.astrazeneca.net | C::Available Space (%) went into warning. | krqs647 | Unknown | United Kingdom | [NAME] | Langley | krqs647 - | n | no | no | user service restoration | Problem | Technical Failure | Database failure | Software | Web  Server - Hosting | NT Platform | [NAME] | Remote Control | Deleted old profiles and reports | Availability | 17000 | 3000 | medium | 13 | Partners | 2011-12-18 16:54:47 | 2011-12-18 16:59:09 | 2011-12-18 16:54:47 | 2011-12-19 07:54:17 | 2011-12-19 07:54:27 | 2011-12-19 07:54:28 | 50
[NAME] | AstraZeneca | Unknown (GBR) |  |  |  | direct input | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukapx123.ukap.astrazeneca.net oracle/EU1/sapdata2:File System Percent Utilized went into alarm. | ukapx123.ukap.astrazeneca.net  AIX - LPAR Nov 25  2011 5:23:04 AM  /oracle/EU1/sapdata2:File System Percent Utilized went into alarm. | kjfn361 | Unknown | United Kingdom | Charnjit | [NAME] | kjfn361 - | n | no | no | user service restoration | Fix/Repair |  |  | Software | Operating System | Other |  | Self-Service | Files have been processed and the filesystem is no ok  problem is this should not have been alerted as this LPAR is under build stage but BMC still continues to alert. We are looking into this. | Capacity |  | 3000 | medium | 13 | Partners | 2011-11-25 06:35:07 | 2011-11-25 06:38:55 | 2011-11-25 06:35:07 | 2011-11-25 07:00:57 | 2011-12-05 14:21:24 | 2011-12-05 14:21:25 | 47
INC000002737293 | AstraZeneca | Unknown (GBR) |  |  |  | other | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukapx128.ukap.astrazeneca.net | ukapx128.ukap.astrazeneca.net  /:File System Percent Utilized went into warning.  Nov 27  2011 4:39:17 PM  AIX - LPAR | krqs647 | Unknown | United Kingdom | [NAME] | Langley | krqs647 - | n | no | no | user service restoration | Problem | Technical Failure | Operating system failure | Software | Web  Server - Hosting | Unix/Linux platform | Apache HTTP Server Open Source Software | Self-Service | Increased space for root filesystem | Capacity |  | 3000 | medium | 13 | Partners | 2011-11-27 18:13:58 | 2011-11-27 18:20:46 |  | 2011-11-28 07:10:56 | 2011-12-05 14:21:08 | 2011-12-05 14:21:16 | 47
INC000002730496 | AstraZeneca | [NAME] |  |  |  | email | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 2 | Disk Failure on Prod ProtecTIER V7000 - ukblsc33 | # Contact Name(s) = 156.71.247.129  N/A # Contact Phone Number(s) = 23333  N/A # Offshift Phone Number(s) = N/A  N/A # Contact E-mail = [EMAIL] # Machine Location = Blackley # Record Type = 1 # Machine Type = 2076124 # Serial Number = 78M01PW # Error ID = 10084 : Drive SAS error counts exceeded warning thresholds # Error Code = 1285 : Drive SAS error counts exceeded warning thresholds # [NAME] Version = 6.1.0.7 (build 25.[PHONE]) # FRU = Vendor Id: IBM-207x  Product Id: ST9600204SS       Part Number 85Y5864Hard Disk Drive: Vendor Id: IBM-207x  Product Id: ST9600204SS       Part Number 85Y5864 # Cluster Name = ukblsc33 # [NAME] ID = 2 # [NAME] Number = 444 # Timestamp = Wed Nov 23 03:06:46 2011 # Object Type = drive # Object ID = 18 | kmzr063 | [NAME] | United Kingdom | Kahol | Abhimanyu | kmzr063 - | n | no | yes | user service restoration | Backup | Data |  | Hardware | Storage | Storage Area Network (SAN) | V7000 Storage Array | On-Site Support | Hi [NAME] as if [NAME] will be performing the replacement this morning (as he is there) so Rajesh will send you a mail later to confirm the successful outcome mate  Cheers  Barry Fieldhouse EERP Infrastructure Service Manager _____________________________________________________________________________________________  AstraZeneca EERP Infrastructure Support 3rd Floor  Omega Building  Macclesfield Site  SK10 2NA  T: +44 (0)1625 519 352         M: +44 (0)7944 889461 [EMAIL]  P Before printing  think about the environment   -----Original Message----- From: [NAME] (Accenture) Sent: 01 December 2011 17:52 To: Fieldhouse  Barry (Accenture); [NAME]Accenture) Cc: '[EMAIL]'; Smith Sanga1  Zak (Accenture); [EMAIL]; [EMAIL] [NAME]: FW: RCMS B178FTK 866 Importance: High  Hi [NAME]  [NAME] to [NAME]. He will be onsite at Blackley @09:30am tomorrow (Friday  2/12/11).     I've included the notes on what [NAME] has to do (although he already knows) below.     [NAME]'s phone contact numbers are as follows:     Tel ([PHONE])  Mobile ([PHONE])     I think [NAME]'s an old Blackley hand  but I'm not sure if he needs to be chaperoned to our kit in the DC  and if so  how is this arranged?     Regards      Bob.     From: [EMAIL] [mailto:[EMAIL]] Sent: 23 November 2011 20:44 To: [NAME] (Accenture) Cc: +Europe SAP Accenture Infra Support Subject: RE: RCMS B178FTK 866     Hi Bob   Actions to follow to successfully replace the drive.  1.	Before removing a drive  you need to make sure it is safe to do so.   	*	Go to the Physical Storage>Internal panel in the GUI  	*	Select the drive to be removed  and select Actions -> Show Dependent Volumes  	*	If any volumes are reported  do not continue.   WARNING: If you are intending to remove multiple drives  then you need to select all of the drives to be removed (using shift click or control click) and check for redundancy as a group  rather than individually.   2.	If the drive has a use of 'member'  then use the following steps to mark the drive as failed before continuing:   	*	Go to the Physical Storage>Internal panel in the GUI  	*	Select the drive to be removed  and select Actions -> Take Offline   3.	Physically replace the drive 4.	Then the old drive needs to be 'cleaned up'  and the new drive needs to be configured for use:   	1.	[NAME] ('Clean up') the Old Drive with the following procedure:   		1.	Go to the Physical Storage>Internal panel in the GUI  		2.	Select the old drive (will be offline) and select Actions -> Mark as -> Unused ( Note the drive must already be marked as failed ! )   This will cause the offline drive object to be deleted from the system   	2.	Make New Drive Useable   		1.	Select the new drive id (currently use=unused) and select Actions -> Mark as -> Candidate followed by Actions -> Mark as -> Spare   	3.	If the drive in this slot had pre | Hardware Failure |  | 3000 | low | 3 | Partners | 2011-11-23 04:07:00 | 2011-11-24 11:13:08 |  | 2011-12-02 14:10:37 | 2011-12-02 14:13:18 | 2011-12-02 14:13:19 | 47
INC000002813075 | AstraZeneca | [NAME] | Technology Service Delivery (TSD) |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx342 - hashadow:Application Collection Status went into alarm | ukblx342 - BW_PROD cluster - hashadow:Application Collection Status went into alarm | kpwd078 | [NAME] | United Kingdom | [NAME] | Chohan | kpwd078 - 01625 510626 | n | no | no | user service restoration |  |  |  |  |  |  |  | On-Site Support | IP changed to FQDN in BMC | User Error |  | 3000 | medium | 13 | IS/IT | 2011-12-15 15:47:31 | 2011-12-15 16:18:43 | 2011-12-15 15:47:31 | 2011-12-16 07:55:03 | 2011-12-26 18:57:38 | 2011-12-26 18:57:39 | 50
INC000002777055 | AstraZeneca | Non AZ Location (IND) | Infosys |  |  | phone | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Server Name / Application Effected / Issue: EBS BW System on ukblx351 | Name:  [NAME] PRID: kwjj430 Contact Number (mobile preferred):  [PHONE] Where is user currently - location  building  desk :SDB9 infosys pune Does user have general network connection ? ( does mail or internet work) : Yes/No Yes Description of problem including application name: production system on ukblx351 isunavailable(EBS BW System) Error message if any:  Impact : performance issue [NAME] (as per end user's request) : sev2  -------------------------------------------------------------------------------------------------------------------------------------------- [NAME] ? : Yes/No Server name: ukblx351              IP address: 10.146.30.34 Number of users affected:  73    From: [NAME]  Himanshu (Infosys) On Behalf Of SAP Basis Team Sent: 06 December 2011 15:15 To: IT Service Desk  Bangalore Cc: Sharma  Shubham(Infosys); [NAME] (Infosys); [NAME]); SAP Basis Team Subject: Please raise SEV 2 for Accenture Unix Support team  Hello Team   Please raise sev 2 Incident for Accenture unix support team since one of the resource group on ukblx351.ukhx.astrazeneca.net is in offline|faulted state.  B  D01_EUD         ukblx351             Y          N               OFFLINE|FAULTED  Thanks and Regards [NAME] SAP Basis Team Contact no: [PHONE]  Mobile: +[PHONE] Email - [EMAIL] | [NAME] | Unknown | India | Himanshu | [NAME] | kwjj430 - +[PHONE] | n | no | no | user service restoration | Report | Incident | Hardware | Hardware | Server | Wintel |  | 3rd Party Resolver - No Script | Observed the cluster status and all ok  checked the error logs and nothing really highlighted. SAPBASIS are ok with the status so closing call. |  |  | 2000 | high | 20 | Partners | 2011-12-06 10:48:19 | 2011-12-06 11:00:34 | 2011-12-06 10:48:19 | 2011-12-06 13:56:33 | 2011-12-14 09:04:57 | 2011-12-14 09:04:59 | 49
INC000002703537 | AstraZeneca | [NAME] |  |  |  |  | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | TSM DB filesystem is filling up | TSM DB Filesystem on PROD TSM server is at approximately 97% full. This filesystem needs expansion. Server is ukblx354. | kmzr063 | [NAME] | United Kingdom | Kahol | Abhimanyu | kmzr063 - | n | no | yes | user service restoration | Backup | Data |  | Software | Operating System | Unix | AIX 6.1 |  | [NAME] from GLBL-EERP Infrastructure Support team chased and requested to resolve the ticket. |  |  | 3000 | medium | 13 | Partners | 2011-11-17 21:37:47 | 2011-11-17 21:45:39 | 2011-11-17 21:37:47 | 2011-11-28 12:02:34 | 2011-12-05 14:21:28 | 2011-12-05 14:21:29 | 46
INC000002777166 | AstraZeneca | [NAME] | Infosys |  |  | email | all service targets breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Increase disc size | From: [NAME] (Infosys)  Sent: 05 December 2011 18:04 To: IT Service Desk  Bangalore Cc: Fieldhouse  Barry (Accenture); [NAME]Accenture); [NAME] (Accenture); [NAME] (Infosys); [NAME]  [NAME]: Please raise a ticket with EERP infrastructure support   Hi ITSD   Can you please raise a ticket with EERP infrastructure support team with following description:  As EU3 database size is growing rapidly  and to prevent any file system to reach 100% size  can you please increase disc size of below filesystem. Please discuss with me if you need more information.     Server	filesystem	current size	required size ukblx350	/oracle/EU3/sapdata2	900	1100 ukapx121	/oracle/EU3/sapdata2	900	1100   Many Thanks   Ajit  SAP Basis Consultant Ph: +[PHONE] Email - [EMAIL] | [NAME] | [NAME] | United Kingdom | Ajit | [NAME] | [NAME] | n | no | yes | user service restoration | Report | Incident | Software | Software | COTS | COTS High | Oracle 8.2 | 3rd Party Resolver - No Script | As the ticket pertains to a service request it will be resolved whilst work is being conducted on a change and the change window is open. This incident is still being monitored. | Capacity |  | 3000 | medium | 13 | Partners | 2011-12-06 11:33:52 | 2011-12-06 11:33:56 |  | 2011-12-22 11:27:16 | 2011-12-30 05:19:55 | 2011-12-30 05:19:56 | 49
INC000002784285 | Partners | [NAME] | Technology Service Delivery (TSD) |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | /dev/applvg11v2    20971520     13192  100%     1789    19% /usr/sap/EU3 | ukblx336:/dev/applvg11v2    20971520     13192  100%     1789    19% /usr/sap/EU3 | kpwd078 | [NAME] | United Kingdom | [NAME] | Chohan | kpwd078 - [PHONE] | n | no | no | user service restoration | Fix/Repair | Software | Application | Software | Operating System | Unix | AIX 6.1 | On-Site Support | /dev/applvg11v2     20.00     16.97   16%     1788     1% /usr/sap/EU3  core file has beeen removed the files and the filesystem usage now is at 16%. closing ticket | Capacity |  | 3000 | medium | 13 | IS/IT | 2011-12-07 18:53:42 | 2011-12-07 18:55:52 | 2011-12-07 18:53:42 | 2011-12-07 20:02:38 | 2011-12-15 11:30:30 | 2011-12-15 11:30:31 | 49
INC000002712894 | AstraZeneca | Unknown (GBR) |  |  |  | systems management | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx345.ukhx.astrazeneca.net  AIX - LPAR Nov 20  2011 6:21:59 PM  AIX:Application Collection Status | ukblx345.ukhx.astrazeneca.net  AIX - LPAR Nov 20  2011 6:21:59 PM  AIX:Application Collection Status went into alarm. | kzvc226 | Unknown | United Kingdom | [NAME] | [NAME] | kzvc226 - | n | no | no | user service restoration | Problem | Technical Failure | No Fault Found | Hardware | INFRASTRUCTURE | SERVER |  | On-Site Support | Server was in state unresponsive  attempted to login via console and tty and failed. No other choice but to reboot server. Looks like a process was locking server but will need to analyse the error report. Server now back online | Capacity |  | 4000 | low | 0 | Partners | 2011-11-20 19:44:57 | 2011-11-20 19:50:39 | 2011-11-20 19:44:57 | 2011-11-21 07:09:22 | 2011-11-30 05:16:01 | 2011-11-30 05:16:02 | 46
INC000002722292 | AstraZeneca | [NAME] | Technology Service Delivery (TSD) |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx336 - /usr/sap/EU3 @100% ustilized | ukblx336 - /usr/sap/EU3 @100% | kpwd078 | [NAME] | United Kingdom | [NAME] | Chohan | kpwd078 - [PHONE] | n | no | no | user service restoration | Fix/Repair | Software | Application | Software | Operating System | Unix | AIX 6.1 | On-Site Support | Removed core file. | Application | 14000 | 3000 | medium | 13 | IS/IT | 2011-11-22 17:40:33 | 2011-11-22 17:50:49 | 2011-11-22 17:40:33 | 2011-11-22 17:51:56 | 2011-11-22 17:52:25 | 2011-11-22 18:06:24 | 47
INC000002853016 | AstraZeneca | Unknown (GBR) |  |  |  | systems management | within the service target | resolved | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx337.ukhx.astrazenica.net     /var/log/eprise:File System Percent Utilized went into warning. | ukblx337.ukhx.astrazenica.net     /var/log/eprise:File System Percent Utilized went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Cumberlin | [NAME] | n | no | no | user service restoration | Fix/Repair | Software | Application | Software | Operating System | Unix |  | Self-Service | Increased filesystem space to 100M | Capacity | 14000 | 3000 | medium | 13 | Partners | 2011-12-29 03:36:24 | 2011-12-29 03:46:07 | 2011-12-29 03:36:24 | 2011-12-29 06:44:23 |  | 2011-12-29 06:44:26 | 52
INC000002843733 | AstraZeneca | [NAME] |  |  |  |  | service target breached | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 1 | ukapsc20  - PSU Failure | 28/12/2011   Hi [NAME]   Contact details for today are:-  6:00 -  14:00      Abi Akiwumi on [PHONE] 14:00 - 22:00 Bob ([NAME] ) on [PHONE]   Thanks    Abi  From: [NAME] [mailto:[EMAIL]]  Sent: 28 December 2011 11:08 To: [NAME] (Accenture) Cc: [NAME]: RE: 2076 Warning Event Notification   Hi [NAME] has this call for today.    Regards   Derek J Whittle Service Manager  Maintenance and Technical Support Services Global Technology Services UKISA  Mobile : 07718 968854  Mobex : 37 279969  Notes : [NAME]/IBM  Mailto: [EMAIL]     24/12/2011.  09:40. Phonecall from IBM engineer to say that the part had not arrived from Amsterdam and is now expected to get to the UK on Wednesday 28th. I expressed my disappoinment.  [NAME]  (NOTE: The enclosure is in Cabinet FF1 - according to document TA423_V7000)   1) A call has been placed with IBM.  2) The call reference is : A178F7R.  3) Ibm to supply working PSU and Liase with [NAME] for the replacement to be carried out.   ========================================  # Machine Location = Alderley Park # Record Type = 902 # Machine Type = 2076224 # Serial Number = 78G06XR # Error ID = 45005 : PSU has indicated input power failure # Error Code = 1138 : Power Supply Unit input power failed # [NAME] Version = 6.1.0.7 (build 25.[PHONE]) # FRU = Power Cord Assembly:   Enclosure Power Supply Unit:   FRU Identity:   # [NAME] = ukapsc20 [NAME] FF1 | kjbh852 | [NAME] | United Kingdom | [NAME] | Akiwumi | [PHONE] | n | no | yes | user service restoration |  |  |  |  |  |  |  | Self-Service | [NAME] swapped out by IBM CE | Hardware Failure | 19000 | 3000 | medium | 13 | Partners | 2011-12-23 16:31:37 | 2011-12-23 16:39:10 | 2011-12-23 16:31:37 | 2011-12-28 16:29:17 | 2011-12-28 16:30:17 | 2011-12-28 16:30:18 | 51
INC000002828877 | AstraZeneca | [NAME] |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Server CPU Utilisation > 97% | [NAME] has 8 cpu's all of which are approaching 100% utilisation. and reporting in BMC | kqjw149 | [NAME] | United Kingdom | [NAME] | Morris | kqjw149 - | n | no | no | user service restoration |  |  |  |  |  |  |  | First Call Resolution | Problem was caused by mmc.exe using all cpu resource. Closed all utilities running in mmc and killed the process | Process Error |  | 3000 | medium | 13 | Partners | 2011-12-20 10:24:17 | 2011-12-20 10:32:41 | 2011-12-20 10:24:17 | 2011-12-20 11:32:53 | 2011-12-30 05:19:29 | 2011-12-30 05:19:30 | 51
INC000002847483 | AstraZeneca | [NAME] | Technology Service Delivery (TSD) |  |  |  | within the service target | resolved | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx353:ECC_PREPROD informational message | Errors: Matched Content went tinto warning.  I have checkeced cluster logs and could not find anything else apart from some sapstart commands  but they were performed many days ago. the details of records in log file is as follows: NOTHING TO REPORT   [ukblx353:root:/var/VRTSvcs/log:] tail -500 engine_A.log |grep 2011/12/26 |  more 2011/12/26 02:27:25 VCS WARNING V-16-1-50086 CPU usage on ukblx353 is 81% 2011/12/26 02:49:07 VCS INFO V-16-1-53504 VCS Engine Alive message!! 2011/12/26 06:49:09 VCS INFO V-16-1-53504 VCS Engine Alive message!! 2011/12/26 10:49:10 VCS INFO V-16-1-53504 VCS Engine Alive message!! 2011/12/26 14:49:11 VCS INFO V-16-1-53504 VCS Engine Alive message!! [ukblx353:root:/var/VRTSvcs/log:] tail -500 engine_A.log |grep 2011/12/24 |  more 2011/12/24 02:48:55 VCS INFO V-16-1-53504 VCS Engine Alive message!! 2011/12/24 06:48:56 VCS INFO V-16-1-53504 VCS Engine Alive message!! 2011/12/24 10:48:57 VCS INFO V-16-1-53504 VCS Engine Alive message!! 2011/12/24 14:48:58 VCS INFO V-16-1-53504 VCS Engine Alive message!! 2011/12/24 18:48:59 VCS INFO V-16-1-53504 VCS Engine Alive message!! 2011/12/24 22:49:00 VCS INFO V-16-1-53504 VCS Engine Alive message!! [ukblx353:root:/var/VRTSvcs/log:]  I will check and investigate this issue further and update the issue. The above messages are some heartbeat messages which are just for information. | kpwd078 | [NAME] | United Kingdom | [NAME] | Chohan | kpwd078 - 01625 510626 | n | no | no | user service restoration | Fix/Repair | Software | Application | Software | High Availability | Cluster | VERITAS STORAGE FOUNDATION HA | On-Site Support | No real issues exist  only informational messages are being displayed to log files. For more details  please have a look at the problem notes. | Application | 17000 | 4000 | low | 0 | IS/IT | 2011-12-26 17:59:14 | 2011-12-26 18:00:55 | 2011-12-26 17:59:14 | 2011-12-26 19:18:37 |  | 2011-12-26 19:18:41 | 52
INC000002851440 | AstraZeneca | [NAME] | Technology Service Delivery (TSD) |  |  |  | within the service target | resolved | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukapx128://oracle/EUD/oraarch @91.22% used | ukapx128://oracle/EUD/oraarch ===========================   File System Capacity  512000.00 MB       File System Percent Available  8.78 %       File System Percent Utilized  91.22 %       File System Space Available  44947.50 MB       File System Usage  467052.50 MB | kpwd078 | [NAME] | United Kingdom | [NAME] | Chohan | kpwd078 - 01625 510626 | n | no | no | user service restoration |  |  |  |  |  |  |  | 3rd Party Resolver - No Script | customer moved unnecessary files to another location. The current status of the filesystem is as follows :  [ukapx128:root:/oracle/EUD:] df -g | grep -i oraarch /dev/oraarchvol01    500.00     95.05   81%     9097     1% /oracle/EUD/oraarch [ukapx128:root:/oracle/EUD:] | Capacity | 17000 | 3000 | medium | 13 | IS/IT | 2011-12-28 15:11:40 | 2011-12-28 15:15:31 | 2011-12-28 15:11:40 | 2011-12-28 15:53:16 |  | 2011-12-28 15:53:23 | 52
INC000002853205 | AstraZeneca | Unknown (GBR) |  |  |  | systems management | within the service target | resolved | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx351.ukhx.astrazenica.net     /audit:File System Percent Utilized went into warning. | ukblx351.ukhx.astrazenica.net     /audit:File System Percent Utilized went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Cumberlin | [NAME] | n | no | no | user service restoration | Fix/Repair | Software | Application | Software | Operating System | Unix |  | Self-Service | Increased filesystem space to 200MB | Capacity | 14000 | 3000 | medium | 13 | Partners | 2011-12-29 06:12:32 | 2011-12-29 06:16:34 | 2011-12-29 06:12:32 | 2011-12-29 06:47:35 |  | 2011-12-29 06:47:38 | 52
INC000002835429 | AstraZeneca | [NAME] | Technology Service Delivery (TSD) |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx336: Paging:Pages Paged In went into alarm. | ukblx336: Paging:Pages Paged In went into alarm. | kpwd078 | [NAME] | United Kingdom | [NAME] | Chohan | kpwd078 - 01625 510626 | n | no | no | user service restoration | Fix/Repair | Software | Application | Software | Operating System | Unix | AIX 6.1 | On-Site Support | [NAME].....there is no real paging or memory issue on the system. | Application |  | 4000 | medium | 10 | IS/IT | 2011-12-21 16:21:32 | 2011-12-21 16:23:46 | 2011-12-21 16:21:32 | 2011-12-21 16:35:37 | 2011-12-30 05:19:25 | 2011-12-30 05:19:26 | 51
INC000002854790 | AstraZeneca | [NAME] |  |  |  | other | within the service target | resolved | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | Network connection failure | Rebooted server after test install of software. Server failed to connectot network. Network team software shows virtual network card disconnected and cabling needing checking. server is a spare DR blade - ukapspare2blc3 in Alderley park. | kqjw149 | [NAME] | United Kingdom | [NAME] | Morris | kqjw149 - | n | no | no | user service restoration |  |  |  |  |  |  |  | Remote Control | tried examining system settings TNA so reset team configuration. didnt seem to work but a reboot restored function | Application | 17000 | 4000 | low | 0 | Partners | 2011-12-29 20:58:25 | 2011-12-29 21:03:41 |  | 2011-12-29 22:46:08 |  | 2011-12-29 22:46:11 | 52
INC000002843825 | AstraZeneca | [NAME] | Infosys |  |  | phone | within the service target | resolved | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | filesystem /oracle/EU1/sapdata2 on ukapx123 | User requested the ticket to be assigned to Accesnture EERP team  [NAME] group can do iether of two things  1)Add 100 GB memory in sapdata2  or   2) Allocate 100 GB space from sapdata5 to sapdata2 as [NAME] is 59 %used  From: [NAME]) On Behalf Of SAP Basis Team Sent: 23 December 2011 17:00 To: [NAME]  Rajesh (Accenture); +Europe SAP Accenture Infra Support; IT Service Desk  Bangalore Cc: SAP Basis Team Subject: RE: filesystem /oracle/EU1/sapdata2 on ukapx123  Hi Team   Please allocate 100GB memory to /oracle/EU1/sapdata2 on ukapx123.   Hi ITSD   Please create a ticket for this file system size increase in EBS Development system EU1 on server ukapx123 and assign it to the appropriate team.  Regards   [NAME]SAP BASIS Team  Ph : +44 16252 31557   From: [NAME]  Rajesh (Accenture)  Sent: 23 December 2011 13:39 To: SAP Basis Team Cc: +Europe SAP Accenture Infra Support Subject: filesystem /oracle/EU1/sapdata2 on ukapx123  Hi SAP Basis   Please note we have an BMC alert on filesystem /oracle/EU1/sapdata2 on ukapx123 which is exceeding 95% as shown below  [ukapx123:root:/oracle/EU1/sapdata2:] df /oracle/EU1/sapdata2 Filesystem    512-blocks      Free %Used    Iused %[NAME] on /dev/oraEU1dg01lv5 [PHONE]  61598096   96%       98     1% /oracle/EU1/sapdata2  Is it possible you can clean up any unwanted files or provide any feedback to this issue   Regards   [NAME] EERP Infrastructure AIX Engineer _____________________________________________________________________________________________  AstraZeneca EERP Infrastructure Support 3rd Floor  Omega Building  Macclesfield Site  SK10 2NA  T: +44 (0)1625 519169          M: +44 (0)[PHONE] [EMAIL]  P Before printing  think about the environment | kcvn635 | [NAME] | United Kingdom | [NAME] | Sarkar | kdwt028 - +44 16252 31557 | n | no | no | user service restoration | Report | Incident | Software | Software | Business Application | 50 Misc SLC | ExP Unix Services | 3rd Party Resolver - No Script | duplicate ticket raised  there is already an incident ticket inc000002843355 been created | Application | 11000 | 3000 | medium | 13 | Partners | 2011-12-23 18:04:22 | 2011-12-23 18:06:53 | 2011-12-23 18:04:22 | 2011-12-23 22:51:59 |  | 2011-12-23 22:53:57 | 51
INC000002845038 | AstraZeneca | Unknown (GBR) |  |  |  |  | within the service target | resolved | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx353  ECC_PREPROD | ukblx353  ECC_PREPROD Dec 24  2011 4:33:09 PM  Errors:Matched Content went into warning. | [NAME] | Unknown | United Kingdom | [NAME] | Cumberlin | [NAME] | n | no | no | user service restoration | Problem | Process Failure | Capacity Management alert notification not actioned | Software | Web  Server - Hosting | NT Platform | Web Solution | Self-Service | Checked cluster status and all ok | Application | 14000 | 3000 | medium | 13 | Partners | 2011-12-24 17:45:54 | 2011-12-24 17:54:51 | 2011-12-24 17:45:54 | 2011-12-26 06:57:42 |  | 2011-12-26 06:57:45 | 51
INC000002830747 | AstraZeneca | [NAME] | Technology Service Delivery (TSD) |  |  | other | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | ukblx350:/var:File System Percent Utilized went into warning | ukblx350:/var:File System Percent Utilized went into warning | kpwd078 | [NAME] | United Kingdom | [NAME] | Chohan | kpwd078 - 01625 510626 | n | no | no | user service restoration | Fix/Repair | Software | Application | Software | Operating System | Unix | AIX 6.1 | On-Site Support | have reset wtmp to 1000 lines  original has been restored to NIM Server under /export/mksysb/logs directory. | Application |  | 3000 | medium | 13 | IS/IT | 2011-12-20 16:38:39 | 2011-12-20 16:40:57 |  | 2011-12-20 17:17:39 | 2011-12-30 05:19:27 | 2011-12-30 05:19:28 | 51
INC000002832682 | AstraZeneca | [NAME] |  |  |  |  | within the service target | closed | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | System drive short of space | ukblveriblc2 has consistently had space issues for some time and breached BMC thresholds. It is once agan approaching the point where it will breach a threshold. To proactivley avoid this action is needed beyond deleting files. | kqjw149 | [NAME] | United Kingdom | [NAME] | Morris | kqjw149 - | n | no | no | user service restoration |  |  |  |  |  |  |  | Self-Service | This call was resolved at 10:00 21/12/2011 but the lack of a Remedy license prevented update. Deleted d and E partitions to make next contiguous block of disk space avaialble. Extended C drive partition. Recreated D & E restored from backup with a decremented E drive size. [NAME] protectier share on D | Availability |  | 3000 | medium | 13 | Partners | 2011-12-21 08:10:34 | 2011-12-21 08:12:09 | 2011-12-21 08:10:34 | 2011-12-21 11:37:54 | 2011-12-21 11:38:18 | 2011-12-21 11:38:20 | 51
INC000002829632 | AstraZeneca | Non AZ Location (IND) | Infosys |  |  | email | within the service target | pending | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 2 | IBM AIX RISC SYSTEM/6000 error | From: Suppiaha  Gowdhaman(Infosys)  Sent: 20 December 2011 13:23 To: IT Service Desk  Bangalore Cc: SAP Basis Team; [NAME]); [NAME] (Infosys) Subject: IBM AIX RISC SYSTEM/6000 error   Hi Team   We noticed from oracle trace file showing the below log in AIX server ukblx344.ukhx.astrazeneca.net  Trace File  "Errors in file /oracle/EUD/saptrace/background/eud_mmnl_43057388.trc:  unable to open file  IBM AIX RISC System/6000 Error: 24: Too many open files  Additional information: 44"  [NAME] log  Error in computing freespace for file 700000c3012c410 /oracle/EUD/sapdata5/undo_7/undo.data7 unable to open file IBM AIX RISC System/6000 Error: 24: Too many open files Additional information: 44"  Please look into the issue on priority as we have our EBS BW  PRD server running on this server   [NAME] name: ukblx344.ukhx.astrazeneca.net  @ITSD : Please create SEV2  ticket to Accenture and assign to GLBL-EERP Infrastructure Support.  Regards  Gowdhaman | [NAME] | Unknown | India | Gowdhaman | Suppiaha | khbv082 - [PHONE] | n | no | no | user service request | Report | Incident | Software | Software | Business Application | SAP-CSY-CIS-INF-BUD-TRFI-EFU-UK1 | SAP - EBS | 3rd Party Resolver - No Script | [ukblx344:root:/home/root:] chdev -l sys0 -a maxuproc=4096 sys0 changed [ukblx344:root:/home/root:] lsattr -El sys0 | grep maxuproc maxuproc        4096               Maximum number of PROCESSES allowed per user      True [ukblx344:root:/home/root:]   The original value was 2048. maxuproc        2048               Maximum number of PROCESSES allowed per user      True |  | 8000 | 4000 | low | 0 | Partners | 2011-12-20 12:45:07 | 2011-12-20 12:50:16 |  |  |  | 2011-12-26 19:21:55 | 51
INC000002782074 | AstraZeneca | [NAME] | Infosys |  |  | email | within the service target | pending | Partners | Accenture | GLBL-EERP Infrastructure Support | [NAME] | 0 | failover test of the system EUD | Logon ID :- khml794 Name      :- Hari  Contact#:- 01625 512 832/00 44 790 40 66 412 Location :- Macclesfield  From: Sirikonda  Nikhil K (Infosys)  Sent: 07 December 2011 15:23 To: IT Service Desk  Bangalore Cc: [NAME]); [NAME] (Infosys) Subject: Raise a Service Request.  Hi Team   Please raise ticket and assign to  Accenture team (GLBL-EERP Infrastructure Support). The details are as below.  "We need to perform the failover test of the system EUD (on the servers ukblx344/ukblx351 & ukblx342) on 24th of December. To perform this activity we need the support from Accenture team. "  Please raise the service request ASAP and let us know with the ticket number.  Thanks  Nikhil. | kqqq173 | [NAME] | United Kingdom | Hari | Kalluri | khml794 - [PHONE] | n | no | no | user service request | Request | Resources |  | Hardware | INFRASTRUCTURE |  |  | 3rd Party Resolver - No Script |  |  | 8000 | 4000 | low | 0 | Partners | 2011-12-07 10:58:01 | 2011-12-07 10:58:08 |  |  |  | 2011-12-20 16:28:50 | 49