Spreadsheet: 152099d1335259581-excel-dashboard-jeux-de-statistics
Sheet: order_data

Customer User | Ticket ID | Ticket Imput | Ticket Queue | Agent | Ticket Priority | Ticket Status | Date and time of ticket creation | Date and time of first touch | Date and time of first replay | Date and time of first close | Date and time of last close | First replay time | First resolution time | Full resolution time | Number of aticles in ticket | Number of qeue stations | Number Ticket Reopens
VOISARD | 2012019731 | incoming email ticket | Customer  Service | Florence | 3 normal | open | 2012-03-02 21:09:59
SCHEIDEGGER | 2012019732 | phone ticket | Customer  Service | Maryvonne | 3 normal | closed | 2012-03-03 09:29:56
BRODU | 2012019733 | incoming email ticket | Customer  Service | Florence | 3 normal | closed | 2012-03-03 11:29:23
CAMARATA | 2012019734 | incoming email ticket | Customer  Service | Marie-Laure | 3 normal | open | 2012-03-03 16:39:19
CIOFALO | 2012019735 | outgoing email ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-03-03 17:10:55
COLOMB | 2012019736 | incoming email ticket | Customer  Service | [NAME] | 3 normal | closed | 2012-03-04 10:51:35
DESBIOLLES | 2012019737 | incoming email ticket | Customer  Service | [NAME] | 3 normal | closed | 2012-03-04 12:23:05
DI | 2012019738 | incoming email ticket | Customer  Service | Florence | 3 normal | closed | 2012-03-04 14:28:53
FREY | 2012019739 | incoming email ticket | Customer  Service | Maryvonne | 3 normal | closed | 2012-03-05 02:49:51
GIGANDET | 2012019740 | phone ticket | Customer  Service | Maryvonne | 3 normal | closed | 2012-03-05 20:36:07
HAK | 2012019741 | incoming email ticket | Customer  Service | Florence | 4 high | closed | 2012-03-06 01:30:17
LEISI | 2012019742 | incoming email ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-03-06 08:48:13
MICHE | 2012019743 | outgoing email ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-03-06 16:06:18
MILAN | 2012019744 | incoming email ticket | Customer  Service | Marie-Laure | 3 normal | open | 2012-03-06 16:16:19
NAGY | 2012019745 | incoming email ticket | Customer  Service | [NAME] | 3 normal | closed | 2012-03-06 16:57:52
VOISARD | 2012019746 | incoming email ticket | Customer  Service | Florence | 3 normal | closed | 2012-03-07 00:11:31
ROY | 2012019747 | incoming email ticket | Customer  Service | Maryvonne | 3 normal | closed | 2012-03-07 06:41:08
VEUVE | 2012019748 | phone ticket | Customer  Service | Florence | 4 high | closed | 2012-03-07 09:51:44
VOUMARD | 2012019749 | incoming email ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-03-08 00:42:19
HAK | 2012019750 | incoming email ticket | Customer  Service | Florence | 3 normal | closed | 2012-03-08 07:02:14
BIZZARRI | 2012019751 | outgoing email ticket | Customer  Service | Maryvonne | 3 normal | closed | 2012-03-08 15:07:26
BROQUET | 2012019752 | incoming email ticket | Customer  Service | Florence | 3 normal | closed | 2012-03-08 16:47:35
BRUDER | 2012019753 | incoming email ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-03-09 04:16:22
VOISARD | 2012019754 | incoming email ticket | Customer  Service | Marie-Laure | 3 normal | open | 2012-03-09 07:02:45
HAK | 2012019755 | incoming email ticket | Customer  Service | [NAME] | 3 normal | closed | 2012-03-09 08:48:40
VOISARD | 2012019756 | phone ticket | Customer  Service | [NAME] | 3 normal | closed | 2012-03-09 19:59:27
HAK | 2012019757 | incoming email ticket | Customer  Service | Florence | 4 high | closed | 2012-03-09 20:43:38
MONBARON | 2012019758 | incoming email ticket | Customer  Service | Maryvonne | 3 normal | closed | 2012-03-10 05:34:36
MENNEL | 2012019759 | outgoing email ticket | Customer  Service | Maryvonne | 3 normal | closed | 2012-03-10 06:55:30
HUBLER | 2012019760 | incoming email ticket | Customer  Service | Florence | 3 normal | closed | 2012-03-10 13:28:31
DELLA | 2012019761 | incoming email ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-03-10 19:51:26
VOISARD | 2012019762 | incoming email ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-03-10 22:40:42
BRACHER | 2012019763 | incoming email ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-03-11 02:22:18
DE | 2012019764 | phone ticket | Customer  Service | [NAME] | 3 normal | open | 2012-03-11 15:11:54
KUNZ | 2012019765 | incoming email ticket | Customer  Service | Florence | 3 normal | closed | 2012-03-12 00:09:49
MENENDEZ | 2012019766 | incoming email ticket | Customer  Service | Maryvonne | 3 normal | closed | 2012-03-12 00:12:04
RODRIGUEZ | 2012019767 | outgoing email ticket | Customer  Service | Florence | 4 high | closed | 2012-03-12 06:28:53
PUGLISI | 2012019768 | incoming email ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-03-12 10:36:16
DUARTE | 2012019769 | incoming email ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-03-13 06:37:35
MERTENAT | 2012019770 | incoming email ticket | Customer  Service | [NAME] | 3 normal | closed | 2012-03-13 07:42:05
GIOMBANCO | 2012019771 | incoming email ticket | Customer  Service | Florence | 3 normal | closed | 2012-03-13 15:22:36
HARSCH | 2012019772 | phone ticket | Customer  Service | Maryvonne | 5 very high | closed | 2012-03-14 06:00:20
KAEMPFER | 2012019773 | incoming email ticket | Customer  Service | Florence | 3 normal | open | 2012-03-14 08:02:11
KOHLER | 2012019774 | incoming email ticket | Customer  Service | Marie-Laure | 3 normal | open | 2012-03-14 17:29:47
DROZ | 2012019775 | outgoing email ticket | Customer  Service | Florence | 3 normal | open | 2012-03-16 22:35:29
GUILLAUME | 2012019776 | incoming email ticket | Customer  Service | Maryvonne | 3 normal | open | 2012-03-17 05:20:48
JEANBOURQUIN | 2012019777 | incoming email ticket | Customer  Service | Florence | 3 normal | open | 2012-03-17 08:03:57
KAESER | 2012019778 | incoming email ticket | Customer  Service | Marie-Laure | 1 very low | open | 2012-03-17 09:48:07
BROSSARD | 2012019779 | incoming email ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-03-17 17:57:54
NUZZO | 2012019780 | phone ticket | Customer  Service | [NAME] | 3 normal | closed | 2012-03-17 21:02:39
DONZE | 2012019781 | incoming email ticket | Customer  Service | [NAME] | 3 normal | closed | 2012-03-18 02:01:58
LEO | 2012019782 | incoming email ticket | Customer  Service | Florence | 4 high | closed | 2012-03-18 08:30:36
GIOMBANCO | 2012019783 | outgoing email ticket | Customer  Service | Maryvonne | 3 normal | closed | 2012-03-18 16:26:17
GLAUSER | 2012019784 | incoming email ticket | Customer  Service | Maryvonne | 3 normal | closed | 2012-03-18 19:20:32
ALLEMANN | 2012019785 | incoming email ticket | Customer  Service | Florence | 1 very low | open | 2012-03-19 14:50:35
PRINZO | 2012019786 | incoming email ticket | Customer  Service | Marie-Laure | 5 very high | open | 2012-03-19 18:05:20
VOIROL | 2012019787 | incoming email ticket | Customer  Service | Marie-Laure | 1 very low | open | 2012-03-19 20:24:31
LISCI | 2012019788 | phone ticket | Customer  Service | [NAME] | 3 normal | open | 2012-03-19 22:44:47
MEIER | 2012019789 | incoming email ticket | Customer  Service | Florence | 3 normal | open | 2012-03-20 00:02:36
GUILLAUME | 2012019790 | incoming email ticket | Customer  Service | Maryvonne | 3 normal | open | 2012-03-20 02:58:26
KASTELER | 2012019791 | outgoing email ticket | Customer  Service | Florence | 4 high | closed | 2012-03-20 12:19:47
MUHL | 2012019792 | incoming email ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-03-20 13:00:33
MUNOZ | 2012019793 | incoming email ticket | Customer  Service | Florence | 3 normal | closed | 2012-03-20 14:02:21
MUSUMECI | 2012019794 | incoming email ticket | Customer  Service | Maryvonne | 1 very low | closed | 2012-03-20 17:58:40
[NAME] | 2012019795 | incoming email ticket | Customer  Service | Florence | 3 normal | closed | 2012-03-20 23:19:02
DHORDAIN | 2012019796 | phone ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-03-21 00:07:38
REMY | 2012019797 | incoming email ticket | Customer  Service | Marie-Laure | 3 normal | open | 2012-03-21 23:07:36
PIRELLI | 2012019798 | incoming email ticket | Customer  Service | [NAME] | 3 normal | open | 2012-03-22 09:33:43
KUNZ | 2012019799 | outgoing email ticket | Customer  Service | [NAME] | 3 normal | open | 2012-03-22 14:21:49
GRUNDSACHER | 2012019800 | incoming email ticket | Customer  Service | Florence | 3 normal | closed | 2012-03-23 10:44:39
VOISARD | 2012019801 | incoming email ticket | Customer  Service | Maryvonne | 3 normal | closed | 2012-03-23 11:30:49
FROSSARD | 2012019802 | incoming email ticket | Customer  Service | Maryvonne | 3 normal | closed | 2012-03-24 11:40:04
PAROZ | 2012019803 | incoming email ticket | Customer  Service | Florence | 3 normal | closed | 2012-03-26 08:14:04
ROTHEN | 2012019804 | phone ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-03-26 21:23:36
GUILLAUME | 2012019805 | incoming email ticket | Customer  Service | Florence | 3 normal | closed | 2012-03-27 02:02:12
THOMET | 2012019806 | incoming email ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-03-27 06:53:10
BERSET | 2012019807 | outgoing email ticket | Customer  Service | Florence | 3 normal | closed | 2012-03-27 08:36:37
SCHNEIDER | 2012019808 | incoming email ticket | Customer  Service | Maryvonne | 3 normal | closed | 2012-03-28 00:57:50
SINELLI | 2012019809 | incoming email ticket | Customer  Service | Florence | 3 normal | closed | 2012-03-29 07:16:56
KUNZ | 2012019810 | incoming email ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-03-29 14:49:56
SUTTER | 2012019811 | incoming email ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-03-29 20:37:05
RACINE | 2012019812 | phone ticket | Customer  Service | [NAME] | 3 normal | closed | 2012-03-29 23:26:12
MEURY | 2012019813 | incoming email ticket | Customer  Service | [NAME] | 3 normal | closed | 2012-03-30 13:22:58
GUILLAUME | 2012019814 | incoming email ticket | Customer  Service | Florence | 3 normal | closed | 2012-03-30 22:25:28
NICOLET | 2012019815 | outgoing email ticket | Customer  Service | Maryvonne | 3 normal | closed | 2012-03-30 22:37:10
ROMEO | 2012019816 | incoming email ticket | Customer  Service | Maryvonne | 3 normal | closed | 2012-03-31 07:08:51
MINGER | 2012019817 | incoming email ticket | Customer  Service | Florence | 3 normal | closed | 2012-04-01 05:58:19
DOUVE | 2012019818 | incoming email ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-04-01 14:11:31
TUCCI | 2012019819 | incoming email ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-04-01 16:39:07
GREZET | 2012019820 | phone ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-04-02 05:31:44
[NAME] | 2012019821 | incoming email ticket | Customer  Service | [NAME] | 3 normal | closed | 2012-04-02 16:42:23
GIOMBANCO | 2012019822 | customer module ticket | Customer  Service | Florence | 3 normal | closed | 2012-04-03 00:09:20
GUILLAUME | 2012019823 | outgoing email ticket | Customer  Service | Maryvonne | 3 normal | closed | 2012-04-03 05:12:05
FLURY | 2012019824 | incoming email ticket | Customer  Service | Florence | 3 normal | closed | 2012-04-03 08:00:59
GIOMBANCO | 2012019825 | customer module ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-04-03 14:55:04
BISE | 2012019826 | incoming email ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-04-04 13:03:54
BRANDT | 2012019827 | phone ticket | Customer  Service | [NAME] | 3 normal | closed | 2012-04-05 01:39:16
MUY | 2012019828 | incoming email ticket | Customer  Service | Florence | 3 normal | closed | 2012-04-05 05:58:51
LUGON-MOULIN | 2012019829 | incoming email ticket | Customer  Service | Florence | 3 normal | pending | 2012-04-05 10:31:42
BASSIN | 2012019830 | outgoing email ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-04-05 12:34:12
GYGER | 2012019831 | incoming email ticket | Customer  Service | Florence | 3 normal | closed | 2012-04-07 01:13:24
ANTILLE | 2012019832 | incoming email ticket | Customer  Service | Maryvonne | 3 normal | closed | 2012-04-07 05:19:21
MACARY | 2012019833 | incoming email ticket | Customer  Service | Florence | 3 normal | closed | 2012-04-08 19:48:21
ALOISI | 2012019834 | incoming email ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-04-08 20:42:50
[NAME] | 2012019835 | phone ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-04-09 00:39:06
ERBER | 2012019836 | incoming email ticket | Customer  Service | [NAME] | 3 normal | closed | 2012-04-09 04:13:15
CONRAD | 2012019837 | customer module ticket | Customer  Service | [NAME] | 3 normal | pending | 2012-04-09 11:18:47
GUILLAUME | 2012019838 | incoming email ticket | Customer  Service | Florence | 3 normal | closed | 2012-04-09 17:16:37
BREBECK | 2012019839 | incoming email ticket | Customer  Service | Maryvonne | 3 normal | closed | 2012-04-10 05:08:29
MORAND | 2012019840 | outgoing email ticket | Customer  Service | Maryvonne | 3 normal | closed | 2012-04-10 10:50:59
BISE | 2012019841 | incoming email ticket | Customer  Service | Florence | 3 normal | closed | 2012-04-10 12:04:22
BRANDT | 2012019842 | incoming email ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-04-10 14:27:16
MUY | 2012019843 | incoming email ticket | Customer  Service | Marie-Laure | 3 normal | closed | 2012-04-10 22:00:43