Spreadsheet: 110215d1306944302-filter-out-weekend-holiday-days-from-a-pivot-table-call-center-data
Sheet: Raw Data

Agent Name | Extension | Call Start Time | Duration | Talk Time | Hold Time | Work Time | Call Type | Call End Time
Agent 1 | 3686 | 2010-07-01 04:14:54 | 0:01:24 | 0:01:38 | 0:00:31 | 0:00:00 | Inbound ACD | 2010-07-01 04:16:18
Agent 2 | 7320 | 2010-07-01 05:06:36 | 0:08:43 | 0:08:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 05:15:19
Agent 3 | 7372 | 2010-07-01 05:42:14 | 0:00:34 | 0:00:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 05:42:48
Agent 4 | 3660 | 2010-07-01 05:48:47 | 0:07:45 | 0:07:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 05:56:32
Agent 5 | 7320 | 2010-07-01 06:58:45 | 0:05:48 | 0:05:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 07:04:33
Agent 6 | 7372 | 2010-07-01 07:02:11 | 0:00:16 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 07:02:27
Agent 7 | 3686 | 2010-07-01 07:07:48 | 0:00:11 | 0:00:11 |  |  | Outbound | 2010-07-01 07:07:59
Agent 8 | 7372 | 2010-07-01 07:07:59 | 0:02:57 | 0:02:57 |  |  | Outbound | 2010-07-01 07:10:56
Agent 9 | 7264 | 2010-07-01 07:08:35 | 0:07:34 | 0:07:30 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-01 07:16:09
Agent 1 | 3686 | 2010-07-01 07:10:57 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 07:11:07
Agent 1 | 7416 | 2010-07-01 07:12:05 | 0:16:05 | 0:15:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 07:28:10
Agent 2 | 7264 | 2010-07-01 07:16:29 | 0:04:43 | 0:04:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 07:21:12
Agent 3 | 7264 | 2010-07-01 07:26:30 | 0:12:07 | 0:12:02 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-01 07:38:37
Agent 4 | 7416 | 2010-07-01 07:28:11 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-07-01 07:28:26
Agent 5 | 7264 | 2010-07-01 07:38:57 | 0:08:44 | 0:08:40 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-01 07:47:41
Agent 6 | 7416 | 2010-07-01 07:41:41 | 0:04:40 | 0:04:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 07:46:21
Agent 7 | 7264 | 2010-07-01 07:48:48 | 0:02:53 | 0:02:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 07:51:41
Agent 8 | 7416 | 2010-07-01 07:51:18 | 0:06:07 | 0:06:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 07:57:25
Agent 9 | 3632 | 2010-07-01 07:52:58 | 0:00:22 | 0:00:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 07:53:20
Agent 1 | 7416 | 2010-07-01 07:57:55 | 0:03:02 | 0:03:02 |  |  | Outbound | 2010-07-01 08:00:57
Agent 1 | 7416 | 2010-07-01 08:06:32 | 0:06:12 | 0:06:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 08:12:44
Agent 1 | 7264 | 2010-07-01 08:09:28 | 01:04:02 | 01:03:54 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-01 09:13:30
Agent 2 | 3708 | 2010-07-01 08:13:21 | 0:01:21 | 0:01:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 08:14:42
Agent 3 | 3708 | 2010-07-01 08:15:08 | 0:03:41 | 0:03:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 08:18:49
Agent 4 | 7416 | 2010-07-01 08:23:14 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 08:23:24
Agent 5 | 7416 | 2010-07-01 08:40:03 | 0:05:30 | 0:05:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 08:45:33
Agent 6 | 7416 | 2010-07-01 08:45:35 | 0:00:37 | 0:00:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 08:46:12
Agent 7 | 3708 | 2010-07-01 08:47:00 | 0:00:31 | 0:00:31 |  |  | Outbound | 2010-07-01 08:47:31
Agent 8 | 7416 | 2010-07-01 08:48:02 | 0:02:42 | 0:02:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 08:50:44
Agent 9 | 7416 | 2010-07-01 08:51:27 | 0:06:00 | 0:05:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 08:57:27
Agent 1 | 3708 | 2010-07-01 08:59:29 | 0:03:20 | 0:03:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 09:02:49
Agent 1 | 7416 | 2010-07-01 09:12:02 | 0:00:19 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 09:12:21
Agent 2 | 7416 | 2010-07-01 09:13:35 | 0:00:22 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 09:13:57
Agent 3 | 7416 | 2010-07-01 09:15:07 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 09:15:17
Agent 4 | 7416 | 2010-07-01 09:23:08 | 0:15:58 | 0:15:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 09:39:06
Agent 5 | 7264 | 2010-07-01 09:32:05 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 09:32:15
Agent 6 | 3708 | 2010-07-01 09:41:57 | 0:04:46 | 0:04:46 |  |  | Outbound | 2010-07-01 09:46:43
Agent 7 | 3632 | 2010-07-01 09:51:08 | 0:06:37 | 0:06:32 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-01 09:57:45
Agent 8 | 3708 | 2010-07-01 09:53:06 | 0:00:21 | 0:00:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 09:53:27
Agent 9 | 7416 | 2010-07-01 09:55:00 | 0:05:04 | 0:05:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 10:00:04
Agent 1 | 7264 | 2010-07-01 09:58:29 | 0:06:08 | 0:06:04 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-01 10:04:37
Agent 1 | 3708 | 2010-07-01 10:01:05 | 0:00:23 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 10:01:28
Agent 1 | 7416 | 2010-07-01 10:05:55 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-07-01 10:05:58
Agent 2 | 7416 | 2010-07-01 10:05:59 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-01 10:06:01
Agent 3 | 7416 | 2010-07-01 10:09:32 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-01 10:09:33
Agent 4 | 7264 | 2010-07-01 10:12:34 | 0:16:10 | 0:16:07 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-01 10:28:44
Agent 5 | 7264 | 2010-07-01 10:51:44 | 0:05:03 | 0:04:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 10:56:47
Agent 6 | 7416 | 2010-07-01 11:01:56 | 0:02:32 | 0:02:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 11:04:28
Agent 7 | 7264 | 2010-07-01 11:07:21 | 0:03:55 | 0:03:47 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-01 11:11:16
Agent 8 | 3708 | 2010-07-01 11:14:59 | 0:01:24 | 0:01:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 11:16:23
Agent 9 | 7416 | 2010-07-01 11:44:19 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-07-01 11:44:34
Agent 1 | 7264 | 2010-07-01 11:56:09 | 0:13:28 | 0:13:22 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-01 12:09:37
Agent 1 | 7416 | 2010-07-01 12:20:18 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-01 12:20:20
Agent 2 | 7416 | 2010-07-01 12:41:40 | 0:00:40 | 0:00:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 12:42:20
Agent 3 | 7264 | 2010-07-01 12:45:14 | 0:00:49 | 0:00:40 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-01 12:46:03
Agent 4 | 3708 | 2010-07-01 12:53:55 | 0:15:16 | 0:15:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 13:09:11
Agent 5 | 3708 | 2010-07-01 13:11:55 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-07-01 13:12:10
Agent 6 | 7416 | 2010-07-01 13:12:11 | 0:02:38 | 0:02:38 |  |  | Outbound | 2010-07-01 13:14:49
Agent 7 | 7416 | 2010-07-01 13:40:05 | 0:00:13 | 0:00:13 |  |  | Outbound | 2010-07-01 13:40:18
Agent 8 | 3708 | 2010-07-01 13:46:46 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-01 13:46:48
Agent 9 | 7416 | 2010-07-01 13:52:18 | 0:04:34 | 0:03:35 | 0:00:51 | 0:00:00 | Inbound ACD | 2010-07-01 13:56:52
Agent 1 | 7416 | 2010-07-01 13:56:19 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-07-01 13:56:22
Agent 1 | 3708 | 2010-07-01 14:00:20 | 0:01:58 | 0:01:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 14:02:18
Agent 1 | 3708 | 2010-07-01 14:07:49 | 0:00:39 | 0:00:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 14:08:28
Agent 2 | 7416 | 2010-07-01 14:20:08 | 0:00:36 | 0:00:36 |  |  | Outbound | 2010-07-01 14:20:44
Agent 3 | 3632 | 2010-07-01 14:24:12 | 0:05:11 | 0:05:05 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-01 14:29:23
Agent 4 | 7416 | 2010-07-01 14:24:49 | 0:00:38 | 0:00:38 |  |  | Outbound | 2010-07-01 14:25:27
Agent 5 | 7416 | 2010-07-01 14:25:33 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-07-01 14:25:36
Agent 6 | 7416 | 2010-07-01 14:41:20 | 0:01:33 | 0:01:33 |  |  | Outbound | 2010-07-01 14:42:53
Agent 7 | 7416 | 2010-07-01 14:54:09 | 0:00:22 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 14:54:31
Agent 8 | 3708 | 2010-07-01 15:10:28 | 0:00:45 | 0:00:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 15:11:13
Agent 9 | 7416 | 2010-07-01 15:13:15 | 0:01:47 | 0:01:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 15:15:02
Agent 1 | 7264 | 2010-07-01 15:17:46 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-01 15:17:56
Agent 1 | 3708 | 2010-07-01 15:43:11 | 0:01:58 | 0:01:58 |  |  | Outbound | 2010-07-01 15:45:09
Agent 2 | 7264 | 2010-07-01 15:49:41 | 0:01:37 | 0:00:39 | 0:00:49 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-07-01 15:51:18
Agent 3 | 3632 | 2010-07-01 15:50:58 | 0:00:20 | 0:00:20 |  |  | Outbound | 2010-07-01 15:51:18
Agent 4 | 7320 | 2010-07-02 00:07:01 | 0:08:15 | 0:08:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 00:15:16
Agent 5 | 3660 | 2010-07-02 01:29:43 | 0:02:10 | 0:02:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 01:31:53
Agent 6 | 7372 | 2010-07-02 03:19:57 | 0:00:50 | 0:00:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 03:20:47
Agent 7 | 7320 | 2010-07-02 04:07:44 | 0:00:13 | 0:00:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 04:07:57
Agent 8 | 3686 | 2010-07-02 04:08:00 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-07-02 04:08:03
Agent 9 | 7372 | 2010-07-02 04:11:41 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-02 04:11:42
Agent 1 | 7320 | 2010-07-02 04:30:52 | 0:00:22 | 0:00:24 | 0:00:02 | 0:00:00 | Inbound ACD | 2010-07-02 04:31:14
Agent 1 | 3686 | 2010-07-02 04:31:20 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-02 04:31:22
Agent 1 | 7372 | 2010-07-02 04:43:50 | 0:01:33 | 0:01:33 |  |  | Outbound | 2010-07-02 04:45:23
Agent 2 | 7320 | 2010-07-02 04:47:31 | 0:00:13 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 04:47:44
Agent 3 | 3686 | 2010-07-02 04:48:13 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-02 04:48:14
Agent 4 | 7320 | 2010-07-02 05:01:44 | 0:03:24 | 0:03:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 05:05:08
Agent 5 | 7372 | 2010-07-02 05:05:59 | 0:02:16 | 0:02:16 |  |  | Outbound | 2010-07-02 05:08:15
Agent 6 | 3660 | 2010-07-02 05:35:23 | 0:08:08 | 0:08:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 05:43:31
Agent 7 | 7372 | 2010-07-02 05:43:38 | 0:03:49 | 0:03:49 |  |  | Outbound | 2010-07-02 05:47:27
Agent 8 | 7320 | 2010-07-02 06:04:48 | 0:00:16 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 06:05:04
Agent 9 | 3686 | 2010-07-02 06:05:10 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-02 06:05:12
Agent 1 | 7372 | 2010-07-02 06:07:37 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-02 06:07:38
Agent 1 | 7320 | 2010-07-02 06:37:30 | 0:01:41 | 0:01:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 06:39:11
Agent 2 | 3660 | 2010-07-02 06:45:29 | 0:05:09 | 0:05:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 06:50:38
Agent 3 | 7320 | 2010-07-02 06:51:58 | 0:00:54 | 0:00:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 06:52:52
Agent 4 | 7372 | 2010-07-02 07:01:35 | 0:02:41 | 0:02:34 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-02 07:04:16
Agent 5 | 3708 | 2010-07-02 07:03:25 | 0:02:46 | 0:02:46 |  |  | Outbound | 2010-07-02 07:06:11
Agent 6 | 7416 | 2010-07-02 07:10:35 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-02 07:10:37
Agent 7 | 3708 | 2010-07-02 07:10:38 | 0:05:54 | 0:05:54 |  |  | Outbound | 2010-07-02 07:16:32
Agent 8 | 7264 | 2010-07-02 07:13:01 | 0:00:50 | 0:00:45 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-02 07:13:51
Agent 9 | 7372 | 2010-07-02 07:13:20 | 0:00:52 | 0:00:52 |  |  | Outbound | 2010-07-02 07:14:12
Agent 1 | 7416 | 2010-07-02 07:19:00 | 0:03:46 | 0:03:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 07:22:46
Agent 1 | 7416 | 2010-07-02 07:25:19 | 0:06:07 | 0:06:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 07:31:26
Agent 1 | 7264 | 2010-07-02 07:28:39 | 0:02:33 | 0:02:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 07:31:12
Agent 2 | 7416 | 2010-07-02 07:38:34 | 0:47:47 | 0:47:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 08:26:21
Agent 3 | 3632 | 2010-07-02 07:40:16 | 0:00:57 | 0:00:53 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-02 07:41:13
Agent 4 | 7264 | 2010-07-02 07:41:33 | 0:00:08 | 0:00:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 07:41:41
Agent 5 | 7264 | 2010-07-02 07:44:12 | 0:00:30 | 0:00:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 07:44:42
Agent 6 | 7264 | 2010-07-02 07:46:02 | 0:00:24 | 0:00:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 07:46:26
Agent 7 | 7264 | 2010-07-02 07:50:09 | 0:12:56 | 0:12:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 08:03:05
Agent 8 | 7264 | 2010-07-02 08:32:16 | 0:11:24 | 0:11:19 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-02 08:43:40
Agent 9 | 3708 | 2010-07-02 08:32:18 | 0:06:29 | 0:06:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 08:38:47
Agent 1 | 3708 | 2010-07-02 08:42:21 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-07-02 08:42:26
Agent 1 | 7416 | 2010-07-02 08:47:31 | 0:12:09 | 0:12:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 08:59:40
Agent 2 | 3632 | 2010-07-02 08:48:17 | 0:05:21 | 0:05:16 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-02 08:53:38
Agent 3 | 7416 | 2010-07-02 09:01:29 | 0:05:46 | 0:05:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 09:07:15
Agent 4 | 7264 | 2010-07-02 09:04:06 | 0:00:20 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 09:04:26
Agent 5 | 7416 | 2010-07-02 09:08:18 | 0:02:21 | 0:02:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 09:10:39
Agent 6 | 3632 | 2010-07-02 09:09:27 | 0:02:38 | 0:02:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 09:12:05
Agent 7 | 7416 | 2010-07-02 09:12:57 | 0:00:59 | 0:00:59 |  |  | Outbound | 2010-07-02 09:13:56
Agent 8 | 3708 | 2010-07-02 09:13:56 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-02 09:13:57
Agent 9 | 7264 | 2010-07-02 09:18:30 | 0:00:46 | 0:00:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 09:19:16
Agent 1 | 7264 | 2010-07-02 09:20:08 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 09:20:18
Agent 1 | 7416 | 2010-07-02 09:36:08 | 0:01:16 | 0:01:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 09:37:24
Agent 1 | 7264 | 2010-07-02 10:03:50 | 0:07:25 | 0:07:13 | 0:00:06 | 0:00:20 | Inbound ACD, Transfer-Out | 2010-07-02 10:11:15
Agent 2 | 7264 | 2010-07-02 10:11:09 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-07-02 10:11:15
Agent 3 | 3708 | 2010-07-02 10:14:25 | 0:38:57 | 0:38:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 10:53:22
Agent 4 | 7264 | 2010-07-02 10:15:44 | 0:01:26 | 0:01:19 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-02 10:17:10
Agent 5 | 7416 | 2010-07-02 11:05:01 | 0:08:07 | 0:07:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 11:13:08
Agent 6 | 7416 | 2010-07-02 11:21:50 | 0:03:46 | 0:03:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 11:25:36
Agent 7 | 7416 | 2010-07-02 11:44:34 | 0:00:35 | 0:00:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 11:45:09
Agent 8 | 7416 | 2010-07-02 12:19:53 | 0:12:05 | 0:11:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 12:31:58
Agent 9 | 3708 | 2010-07-02 12:34:37 | 0:01:54 | 0:01:54 |  |  | Outbound | 2010-07-02 12:36:31
Agent 1 | 7416 | 2010-07-02 12:41:43 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-07-02 12:41:58
Agent 1 | 7416 | 2010-07-02 13:48:34 | 0:02:51 | 0:02:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 13:51:25
Agent 2 | 7416 | 2010-07-02 13:56:58 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-02 13:57:00
Agent 3 | 7416 | 2010-07-02 13:57:01 | 0:01:30 | 0:01:30 |  |  | Outbound | 2010-07-02 13:58:31
Agent 4 | 3708 | 2010-07-02 13:59:55 | 0:00:58 | 0:00:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 14:00:53
Agent 5 | 7416 | 2010-07-02 14:05:01 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-07-02 14:05:04
Agent 6 | 7416 | 2010-07-02 14:27:59 | 0:05:11 | 0:05:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 14:33:10
Agent 7 | 7416 | 2010-07-02 14:40:31 | 0:00:45 | 0:00:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 14:41:16
Agent 8 | 7416 | 2010-07-02 15:08:26 | 0:06:25 | 0:06:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 15:14:51
Agent 9 | 7416 | 2010-07-02 15:14:53 | 0:01:01 | 0:01:01 |  |  | Outbound | 2010-07-02 15:15:54
Agent 1 | 7416 | 2010-07-02 15:53:08 | 0:01:00 | 0:00:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-02 15:54:08
Agent 1 | 7320 | 2010-07-04 22:24:44 | 0:00:08 | 0:00:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-04 22:24:52
Agent 1 | 3660 | 2010-07-04 22:25:49 | 0:01:22 | 0:01:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-04 22:27:11
Agent 2 | 7320 | 2010-07-04 22:39:39 | 0:00:06 | 0:00:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-04 22:39:45
Agent 3 | 7320 | 2010-07-04 22:42:24 | 0:00:07 | 0:00:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-04 22:42:31
Agent 4 | 3660 | 2010-07-04 22:42:58 | 0:00:05 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-04 22:43:03
Agent 5 | 7320 | 2010-07-04 22:45:43 | 0:00:05 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-04 22:45:48
Agent 6 | 7320 | 2010-07-04 22:53:21 | 0:02:58 | 0:02:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-04 22:56:19
Agent 7 | 3660 | 2010-07-05 00:16:11 | 0:01:50 | 0:01:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-05 00:18:01
Agent 8 | 7320 | 2010-07-05 01:29:42 | 0:10:34 | 0:10:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-05 01:40:16
Agent 9 | 7320 | 2010-07-05 02:46:44 | 0:04:07 | 0:04:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-05 02:50:51
Agent 1 | 3660 | 2010-07-05 03:12:02 | 0:02:36 | 0:02:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-05 03:14:38
Agent 1 | 7320 | 2010-07-05 06:25:57 | 0:02:51 | 0:04:25 | 0:00:03 | 0:00:00 | Inbound ACD | 2010-07-05 06:28:48
Agent 2 | 3660 | 2010-07-05 06:27:43 | 0:00:19 | 0:00:19 |  |  | Outbound | 2010-07-05 06:28:02
Agent 3 | 7320 | 2010-07-05 06:29:48 | 0:00:19 | 0:00:19 |  |  | Inbound Non-ACD | 2010-07-05 06:30:07
Agent 4 | 7320 | 2010-07-05 06:56:10 | 0:01:20 | 0:01:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-05 06:57:30
Agent 5 | 3660 | 2010-07-06 00:37:18 | 0:03:30 | 0:03:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 00:40:48
Agent 6 | 7320 | 2010-07-06 01:29:15 | 0:07:37 | 0:07:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 01:36:52
Agent 7 | 7320 | 2010-07-06 02:26:59 | 0:03:44 | 0:03:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 02:30:43
Agent 8 | 7320 | 2010-07-06 02:36:54 | 0:01:39 | 0:01:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 02:38:33
Agent 9 | 3686 | 2010-07-06 04:06:48 | 0:03:16 | 0:03:16 |  |  | Outbound | 2010-07-06 04:10:04
Agent 1 | 7372 | 2010-07-06 04:47:46 | 0:01:27 | 0:01:00 | 0:00:35 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-07-06 04:49:13
Agent 1 | 7372 | 2010-07-06 04:48:32 | 0:00:29 | 0:00:29 |  |  | Outbound | 2010-07-06 04:49:01
Agent 1 | 3686 | 2010-07-06 04:49:09 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-07-06 04:49:13
Agent 2 | 7320 | 2010-07-06 04:50:39 | 0:01:20 | 0:01:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 04:51:59
Agent 3 | 7320 | 2010-07-06 05:34:51 | 0:06:38 | 0:06:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 05:41:29
Agent 4 | 3660 | 2010-07-06 06:36:38 | 0:03:26 | 0:03:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 06:40:04
Agent 5 | 7372 | 2010-07-06 06:38:06 | 0:03:35 | 0:03:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 06:41:41
Agent 6 | 7372 | 2010-07-06 06:55:40 | 0:06:23 | 0:06:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 07:02:03
Agent 7 | 3686 | 2010-07-06 07:06:21 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 07:06:31
Agent 8 | 7416 | 2010-07-06 07:15:19 | 0:01:59 | 0:01:59 |  |  | Outbound | 2010-07-06 07:17:18
Agent 9 | 7372 | 2010-07-06 07:15:29 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-06 07:15:30
Agent 1 | 3708 | 2010-07-06 07:18:59 | [NAME] | [NAME] | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 08:29:39
Agent 1 | 7264 | 2010-07-06 07:53:13 | 0:05:25 | 0:05:20 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-06 07:58:38
Agent 2 | 7372 | 2010-07-06 07:58:56 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-07-06 07:59:13
Agent 3 | 7416 | 2010-07-06 08:29:40 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-07-06 08:29:40
Agent 4 | 7416 | 2010-07-06 08:35:59 | 0:05:31 | 0:05:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 08:41:30
Agent 5 | 3708 | 2010-07-06 08:41:32 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-07-06 08:41:32
Agent 6 | 7416 | 2010-07-06 08:54:31 | 0:01:40 | 0:01:40 |  |  | Outbound | 2010-07-06 08:56:11
Agent 7 | 7416 | 2010-07-06 08:57:20 | 0:01:11 | 0:01:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 08:58:31
Agent 8 | 7416 | 2010-07-06 08:58:39 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 08:58:49
Agent 9 | 7416 | 2010-07-06 08:58:50 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-07-06 08:59:07
Agent 1 | 7416 | 2010-07-06 09:10:57 | 0:01:40 | 0:01:40 |  |  | Outbound | 2010-07-06 09:12:37
Agent 1 | 7416 | 2010-07-06 09:17:30 | 0:01:03 | 0:00:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 09:18:33
Agent 1 | 3708 | 2010-07-06 09:28:33 | 0:00:51 | 0:00:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 09:29:24
Agent 2 | 7416 | 2010-07-06 09:34:58 | 0:04:37 | 0:04:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 09:39:35
Agent 3 | 3632 | 2010-07-06 09:40:31 | 0:06:10 | 0:06:05 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-06 09:46:41
Agent 4 | 7416 | 2010-07-06 09:41:04 | 0:07:00 | 0:06:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 09:48:04
Agent 5 | 3632 | 2010-07-06 09:47:01 | 0:01:19 | 0:01:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 09:48:20
Agent 6 | 7416 | 2010-07-06 09:49:52 | 0:04:50 | 0:04:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 09:54:42
Agent 7 | 7264 | 2010-07-06 09:51:22 | 0:03:21 | 0:03:18 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-06 09:54:43
Agent 8 | 7416 | 2010-07-06 09:54:54 | 0:02:47 | 0:02:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 09:57:41
Agent 9 | 3708 | 2010-07-06 09:57:54 | 0:02:32 | 0:02:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 10:00:26
Agent 1 | 7416 | 2010-07-06 10:00:27 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-07-06 10:00:27
Agent 1 | 7416 | 2010-07-06 10:03:27 | 0:06:10 | 0:06:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 10:09:37
Agent 2 | 7416 | 2010-07-06 10:14:26 | 0:00:34 | 0:00:34 |  |  | Outbound | 2010-07-06 10:15:00
Agent 3 | 7416 | 2010-07-06 10:19:27 | 0:20:59 | 0:20:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 10:40:26
Agent 4 | 7264 | 2010-07-06 10:44:10 | 0:00:07 | 0:00:03 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-06 10:44:17
Agent 5 | 3708 | 2010-07-06 10:44:31 | 0:00:42 | 0:00:42 |  |  | Outbound | 2010-07-06 10:45:13
Agent 6 | 7416 | 2010-07-06 10:45:59 | 0:03:18 | 0:03:18 |  |  | Outbound | 2010-07-06 10:49:17
Agent 7 | 7416 | 2010-07-06 10:49:59 | 0:00:26 | 0:00:26 |  |  | Outbound | 2010-07-06 10:50:25
Agent 8 | 3708 | 2010-07-06 10:54:34 | 0:00:22 | 0:00:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 10:54:56
Agent 9 | 7416 | 2010-07-06 10:59:21 | 0:05:05 | 0:05:05 |  |  | Outbound | 2010-07-06 11:04:26
Agent 1 | 7416 | 2010-07-06 11:17:29 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-07-06 11:17:44
Agent 1 | 3708 | 2010-07-06 11:22:55 | 0:01:45 | 0:01:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 11:24:40
Agent 1 | 7416 | 2010-07-06 11:24:48 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-07-06 11:24:51
Agent 2 | 7416 | 2010-07-06 11:24:54 | 0:08:59 | 0:08:59 |  |  | Outbound | 2010-07-06 11:33:53
Agent 3 | 3708 | 2010-07-06 12:11:12 | 0:01:11 | 0:01:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 12:12:23
Agent 4 | 7416 | 2010-07-06 12:14:37 | 0:04:37 | 0:04:37 |  |  | Outbound | 2010-07-06 12:19:14
Agent 5 | 7264 | 2010-07-06 12:22:04 | 0:01:02 | 0:00:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 12:23:06
Agent 6 | 7264 | 2010-07-06 12:25:28 | 0:00:35 | 0:00:28 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-06 12:26:03
Agent 7 | 7416 | 2010-07-06 12:26:07 | 0:00:32 | 0:00:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 12:26:39
Agent 8 | 3708 | 2010-07-06 12:26:44 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-07-06 12:26:47
Agent 9 | 7264 | 2010-07-06 12:28:19 | 0:18:52 | 0:18:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 12:47:11
Agent 1 | 3708 | 2010-07-06 12:48:07 | 0:01:19 | 0:01:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 12:49:26
Agent 1 | 7416 | 2010-07-06 12:50:17 | 0:05:05 | 0:04:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 12:55:22
Agent 2 | 7264 | 2010-07-06 12:51:17 | 0:07:52 | 0:07:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 12:59:09
Agent 3 | 3708 | 2010-07-06 13:08:46 | 0:01:05 | 0:00:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 13:09:51
Agent 4 | 7416 | 2010-07-06 13:19:14 | 0:10:31 | 0:10:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 13:29:45
Agent 5 | 7264 | 2010-07-06 13:22:42 | 0:04:00 | 0:03:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 13:26:42
Agent 6 | 3632 | 2010-07-06 13:28:24 | 0:01:31 | 0:01:26 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-06 13:29:55
Agent 7 | 7416 | 2010-07-06 13:31:01 | 0:07:39 | 0:07:39 |  |  | Outbound | 2010-07-06 13:38:40
Agent 8 | 7264 | 2010-07-06 13:34:46 | 0:06:42 | 0:06:35 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-06 13:41:28
Agent 9 | 7416 | 2010-07-06 13:39:08 | 0:08:36 | 0:08:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 13:47:44
Agent 1 | 3708 | 2010-07-06 13:52:47 | 0:02:54 | 0:02:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 13:55:41
Agent 1 | 7416 | 2010-07-06 13:58:11 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-07-06 13:58:15
Agent 1 | 3708 | 2010-07-06 13:58:15 | 0:00:09 | 0:00:09 |  |  | Outbound | 2010-07-06 13:58:24
Agent 2 | 7416 | 2010-07-06 13:58:25 | 0:04:12 | 0:04:12 |  |  | Outbound | 2010-07-06 14:02:37
Agent 3 | 7416 | 2010-07-06 14:02:58 | 0:08:39 | 0:08:39 |  |  | Outbound | 2010-07-06 14:11:37
Agent 4 | 3632 | 2010-07-06 14:39:25 | 0:11:25 | 0:11:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 14:50:50
Agent 5 | 3708 | 2010-07-06 14:41:06 | 0:03:30 | 0:03:30 |  |  | Outbound | 2010-07-06 14:44:36
Agent 6 | 7264 | 2010-07-06 15:02:09 | 0:28:32 | 0:28:28 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-06 15:30:41
Agent 7 | 7416 | 2010-07-06 15:27:00 | 0:01:29 | 0:01:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-06 15:28:29
Agent 8 | 3708 | 2010-07-06 15:51:07 | 0:00:54 | 0:00:54 |  |  | Outbound | 2010-07-06 15:52:01
Agent 9 | 3686 | 2010-07-07 03:48:21 | 0:02:49 | 0:02:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 03:51:10
Agent 1 | 7372 | 2010-07-07 04:18:46 | 0:10:01 | 0:10:01 |  |  | Outbound | 2010-07-07 04:28:47
Agent 1 | 7320 | 2010-07-07 06:48:53 | 0:04:24 | 0:04:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 06:53:17
Agent 2 | 3686 | 2010-07-07 06:57:15 | 0:09:41 | 0:09:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 07:06:56
Agent 3 | 7320 | 2010-07-07 07:00:34 | 0:02:50 | 0:02:44 | 0:00:00 | 0:00:05 | Inbound ACD | 2010-07-07 07:03:24
Agent 4 | 7416 | 2010-07-07 07:06:24 | 0:05:59 | 0:05:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 07:12:23
Agent 5 | 3632 | 2010-07-07 07:06:27 | 0:03:32 | 0:03:25 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-07 07:09:59
Agent 6 | 7372 | 2010-07-07 07:07:45 | 0:03:53 | 0:03:53 |  |  | Outbound | 2010-07-07 07:11:38
Agent 7 | 7416 | 2010-07-07 07:30:24 | 0:04:54 | 0:04:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 07:35:18
Agent 8 | 7264 | 2010-07-07 07:31:40 | 0:00:47 | 0:00:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 07:32:27
Agent 9 | 3708 | 2010-07-07 07:39:17 | 0:00:25 | 0:00:25 |  |  | Outbound | 2010-07-07 07:39:42
Agent 1 | 7372 | 2010-07-07 07:42:05 | 0:04:59 | 0:04:59 |  |  | Outbound | 2010-07-07 07:47:04
Agent 1 | 7416 | 2010-07-07 08:02:06 | 0:00:37 | 0:00:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 08:02:43
Agent 1 | 3708 | 2010-07-07 08:04:27 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-07-07 08:04:33
Agent 2 | 7416 | 2010-07-07 08:04:39 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-07-07 08:04:42
Agent 3 | 7416 | 2010-07-07 08:10:21 | 0:03:21 | 0:03:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 08:13:42
Agent 4 | 7416 | 2010-07-07 08:13:53 | 0:01:51 | 0:01:51 |  |  | Outbound | 2010-07-07 08:15:44
Agent 5 | 7416 | 2010-07-07 08:15:56 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-07-07 08:16:03
Agent 6 | 3708 | 2010-07-07 08:16:03 | 0:13:21 | 0:13:21 |  |  | Outbound | 2010-07-07 08:29:24
Agent 7 | 7416 | 2010-07-07 08:34:37 | 0:04:40 | 0:04:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 08:39:17
Agent 8 | 7416 | 2010-07-07 08:45:45 | 0:20:49 | 0:20:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 09:06:34
Agent 9 | 7264 | 2010-07-07 08:48:57 | 0:04:35 | 0:04:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 08:53:32
Agent 1 | 7264 | 2010-07-07 08:59:34 | 0:04:10 | 0:04:07 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-07 09:03:44
Agent 1 | 7416 | 2010-07-07 09:06:55 | 0:02:11 | 0:02:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 09:09:06
Agent 2 | 7416 | 2010-07-07 09:10:46 | 0:03:45 | 0:03:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 09:14:31
Agent 3 | 3708 | 2010-07-07 09:14:32 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-07 09:14:33
Agent 4 | 3708 | 2010-07-07 09:17:14 | 0:06:40 | 0:06:40 |  |  | Outbound | 2010-07-07 09:23:54
Agent 5 | 7264 | 2010-07-07 09:29:04 | 0:04:40 | 0:04:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 09:33:44
Agent 6 | 3708 | 2010-07-07 09:32:39 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-07 09:32:40
Agent 7 | 7416 | 2010-07-07 09:43:51 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-07 09:43:52
Agent 8 | 3708 | 2010-07-07 10:06:24 | 0:01:34 | 0:01:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 10:07:58
Agent 9 | 7416 | 2010-07-07 10:15:03 | 0:04:07 | 0:04:07 |  |  | Outbound | 2010-07-07 10:19:10
Agent 1 | 7416 | 2010-07-07 10:37:01 | 0:01:02 | 0:01:02 |  |  | Outbound | 2010-07-07 10:38:03
Agent 1 | 7416 | 2010-07-07 10:49:47 | 0:09:19 | 0:09:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 10:59:06
Agent 1 | 7264 | 2010-07-07 10:50:41 | 0:05:52 | 0:05:48 | 0:00:00 | 0:00:14 | Inbound ACD | 2010-07-07 10:56:33
Agent 2 | 7416 | 2010-07-07 10:59:37 | 0:00:34 | 0:00:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 11:00:11
Agent 3 | 7264 | 2010-07-07 11:30:56 | 0:09:13 | 0:09:09 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-07 11:40:09
Agent 4 | 7416 | 2010-07-07 11:58:15 | 0:00:30 | 0:00:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 11:58:45
Agent 5 | 7416 | 2010-07-07 12:07:15 | 0:00:17 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 12:07:32
Agent 6 | 7416 | 2010-07-07 12:09:05 | 0:00:21 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 12:09:26
Agent 7 | 7416 | 2010-07-07 12:09:41 | 0:03:53 | 0:03:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 12:13:34
Agent 8 | 7416 | 2010-07-07 12:14:08 | 0:08:40 | 0:08:40 |  |  | Outbound | 2010-07-07 12:22:48
Agent 9 | 7416 | 2010-07-07 12:22:51 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-07-07 12:22:51
Agent 1 | 7416 | 2010-07-07 12:30:54 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-07-07 12:30:57
Agent 1 | 7416 | 2010-07-07 12:35:40 | 0:00:24 | 0:00:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 12:36:04
Agent 2 | 7416 | 2010-07-07 12:46:21 | 0:04:19 | 0:04:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 12:50:40
Agent 3 | 7416 | 2010-07-07 12:50:42 | 0:00:24 | 0:00:24 |  |  | Outbound | 2010-07-07 12:51:06
Agent 4 | 7416 | 2010-07-07 12:51:06 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-07 12:51:07
Agent 5 | 7416 | 2010-07-07 13:09:31 | 0:07:37 | 0:07:37 |  |  | Outbound | 2010-07-07 13:17:08
Agent 6 | 7264 | 2010-07-07 13:45:32 | 0:02:50 | 0:02:44 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-07 13:48:22
Agent 7 | 7416 | 2010-07-07 13:46:53 | 0:00:25 | 0:00:25 |  |  | Outbound | 2010-07-07 13:47:18
Agent 8 | 7416 | 2010-07-07 13:47:19 | 0:11:25 | 0:11:25 |  |  | Outbound | 2010-07-07 13:58:44
Agent 9 | 7264 | 2010-07-07 14:03:38 | 0:07:24 | 0:07:19 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-07 14:11:02
Agent 1 | 7416 | 2010-07-07 14:09:05 | 0:02:40 | 0:02:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 14:11:45
Agent 1 | 7416 | 2010-07-07 14:38:53 | 0:00:18 | 0:00:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 14:39:11
Agent 1 | 7264 | 2010-07-07 14:55:32 | 0:04:05 | 0:03:57 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-07 14:59:37
Agent 2 | 7416 | 2010-07-07 15:16:02 | 0:00:27 | 0:00:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 15:16:29
Agent 3 | 3708 | 2010-07-07 15:31:17 | 0:06:53 | 0:06:53 |  |  | Outbound | 2010-07-07 15:38:10
Agent 4 | 7416 | 2010-07-07 15:38:10 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-07 15:38:11
Agent 5 | 7416 | 2010-07-07 15:45:39 | 0:02:01 | 0:01:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-07 15:47:40
Agent 6 | 7416 | 2010-07-07 15:50:03 | 0:00:53 | 0:00:53 |  |  | Outbound | 2010-07-07 15:50:56
Agent 7 | 7416 | 2010-07-07 15:53:39 | 0:00:51 | 0:00:51 |  |  | Outbound | 2010-07-07 15:54:30
Agent 8 | 7320 | 2010-07-08 03:08:59 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 03:09:00
Agent 9 | 7372 | 2010-07-08 03:09:11 | 0:03:45 | 0:03:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 03:12:56
Agent 1 | 3686 | 2010-07-08 04:58:53 | 0:17:02 | 0:16:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 05:15:55
Agent 1 | 3686 | 2010-07-08 06:20:42 | 0:00:44 | 0:00:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 06:21:26
Agent 2 | 7320 | 2010-07-08 06:39:53 | 0:00:22 | 0:00:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 06:40:15
Agent 3 | 7320 | 2010-07-08 06:44:15 | 0:00:38 | 0:00:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 06:44:53
Agent 4 | 3660 | 2010-07-08 06:46:51 | 0:05:47 | 0:05:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 06:52:38
Agent 5 | 7372 | 2010-07-08 07:03:02 | 0:01:14 | 0:01:09 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-08 07:04:16
Agent 6 | 7372 | 2010-07-08 07:05:37 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 07:05:47
Agent 7 | 3632 | 2010-07-08 07:06:13 | 0:02:21 | 0:02:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 07:08:34
Agent 8 | 7264 | 2010-07-08 07:08:35 | 0:09:38 | 0:09:35 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-08 07:18:13
Agent 9 | 7372 | 2010-07-08 07:16:50 | 0:00:44 | 0:00:44 |  |  | Outbound | 2010-07-08 07:17:34
Agent 1 | 7264 | 2010-07-08 07:18:33 | 0:03:24 | 0:03:16 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-08 07:21:57
Agent 1 | 3708 | 2010-07-08 07:19:16 | 0:03:24 | 0:03:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 07:22:40
Agent 1 | 7416 | 2010-07-08 07:29:13 | 0:05:35 | 0:05:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 07:34:48
Agent 2 | 7416 | 2010-07-08 07:34:48 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-08 07:34:49
Agent 3 | 3708 | 2010-07-08 07:38:47 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 07:38:57
Agent 4 | 7264 | 2010-07-08 07:39:31 | 0:09:50 | 0:09:46 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-08 07:49:21
Agent 5 | 7416 | 2010-07-08 07:48:20 | 0:02:50 | 0:02:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 07:51:10
Agent 6 | 3632 | 2010-07-08 07:49:46 | 0:01:44 | 0:01:40 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-08 07:51:30
Agent 7 | 7416 | 2010-07-08 07:51:11 | 0:13:01 | 0:12:53 | 0:00:07 | 0:00:00 | Inbound ACD, Conference | 2010-07-08 08:04:12
Agent 8 | 7372 | 2010-07-08 07:51:58 | 0:01:15 | 0:01:15 |  |  | Outbound | 2010-07-08 07:53:13
Agent 9 | 7416 | 2010-07-08 07:52:00 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-07-08 07:52:04
Agent 1 | 7372 | 2010-07-08 07:58:07 | 0:00:30 | 0:00:30 |  |  | Outbound | 2010-07-08 07:58:37
Agent 1 | 3632 | 2010-07-08 08:00:41 | 0:03:28 | 0:03:23 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-08 08:04:09
Agent 2 | 7416 | 2010-07-08 08:04:55 | 0:01:19 | 0:01:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 08:06:14
Agent 3 | 3708 | 2010-07-08 08:21:33 | 0:00:06 | 0:00:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 08:21:39
Agent 4 | 7416 | 2010-07-08 08:23:13 | 0:00:24 | 0:00:24 |  |  | Outbound | 2010-07-08 08:23:37
Agent 5 | 7416 | 2010-07-08 08:31:37 | 0:14:49 | 0:13:46 | 0:01:46 | 0:00:00 | Inbound ACD, Conference | 2010-07-08 08:46:26
Agent 6 | 3708 | 2010-07-08 08:34:35 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-07-08 08:34:40
Agent 7 | 7416 | 2010-07-08 08:34:43 | 0:00:50 | 0:00:50 |  |  | Outbound | 2010-07-08 08:35:33
Agent 8 | 7264 | 2010-07-08 08:36:19 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 08:36:29
Agent 9 | 7264 | 2010-07-08 08:45:42 | 0:00:08 | 0:00:01 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-08 08:45:50
Agent 1 | 7416 | 2010-07-08 08:49:37 | 0:00:16 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 08:49:53
Agent 1 | 7416 | 2010-07-08 08:53:17 | 0:02:55 | 0:02:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 08:56:12
Agent 1 | 7264 | 2010-07-08 09:00:25 | 0:14:35 | 0:14:31 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-08 09:15:00
Agent 2 | 3708 | 2010-07-08 09:05:33 | 0:00:22 | 0:00:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 09:05:55
Agent 3 | 7416 | 2010-07-08 09:09:06 | 0:09:20 | 0:06:41 | 0:02:34 | 0:00:00 | Inbound ACD | 2010-07-08 09:18:26
Agent 4 | 7416 | 2010-07-08 09:13:05 | 0:02:33 | 0:02:33 |  |  | Outbound | 2010-07-08 09:15:38
Agent 5 | 7416 | 2010-07-08 09:18:55 | 0:03:55 | 0:03:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 09:22:50
Agent 6 | 7416 | 2010-07-08 09:31:06 | 0:07:05 | 0:07:05 |  |  | Outbound | 2010-07-08 09:38:11
Agent 7 | 7264 | 2010-07-08 09:37:03 | 0:01:09 | 0:01:03 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-08 09:38:12
Agent 8 | 3708 | 2010-07-08 09:42:05 | 0:00:53 | 0:00:53 |  |  | Outbound | 2010-07-08 09:42:58
Agent 9 | 3708 | 2010-07-08 09:43:20 | 0:00:33 | 0:00:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 09:43:53
Agent 1 | 7264 | 2010-07-08 09:43:42 | 0:01:49 | 0:01:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 09:45:31
Agent 1 | 3708 | 2010-07-08 09:44:12 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-08 09:44:13
Agent 2 | 7416 | 2010-07-08 09:49:57 | 0:00:21 | 0:00:21 |  |  | Outbound | 2010-07-08 09:50:18
Agent 3 | 3708 | 2010-07-08 09:50:55 | 0:00:06 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 09:51:01
Agent 4 | 3708 | 2010-07-08 10:00:12 | 0:01:26 | 0:00:57 | 0:00:23 | 0:00:00 | Inbound ACD | 2010-07-08 10:01:38
Agent 5 | 7416 | 2010-07-08 10:00:31 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-07-08 10:00:49
Agent 6 | 3708 | 2010-07-08 10:17:46 | 0:03:56 | 0:03:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 10:21:42
Agent 7 | 7264 | 2010-07-08 10:17:48 | 0:04:32 | 0:04:25 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-08 10:22:20
Agent 8 | 3708 | 2010-07-08 10:22:52 | 0:00:58 | 0:00:58 |  |  | Outbound | 2010-07-08 10:23:50
Agent 9 | 3708 | 2010-07-08 10:24:04 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-08 10:24:05
Agent 1 | 7416 | 2010-07-08 10:35:06 | 0:07:31 | 0:07:31 |  |  | Outbound | 2010-07-08 10:42:37
Agent 1 | 7416 | 2010-07-08 10:50:54 | 0:03:18 | 0:03:18 |  |  | Outbound | 2010-07-08 10:54:12
Agent 1 | 7264 | 2010-07-08 11:24:57 | 0:44:43 | 0:44:37 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-08 12:09:40
Agent 2 | 3708 | 2010-07-08 12:14:58 | 0:02:54 | 0:02:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 12:17:52
Agent 3 | 7416 | 2010-07-08 12:24:40 | 0:01:11 | 0:01:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 12:25:51
Agent 4 | 7416 | 2010-07-08 12:27:21 | 0:00:25 | 0:00:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 12:27:46
Agent 5 | 3708 | 2010-07-08 12:27:51 | 0:01:41 | 0:01:41 |  |  | Outbound | 2010-07-08 12:29:32
Agent 6 | 7416 | 2010-07-08 12:37:19 | 0:01:47 | 0:01:47 |  |  | Outbound | 2010-07-08 12:39:06
Agent 7 | 7416 | 2010-07-08 12:39:14 | 0:00:51 | 0:00:51 |  |  | Outbound | 2010-07-08 12:40:05
Agent 8 | 7416 | 2010-07-08 12:44:37 | 0:01:02 | 0:00:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 12:45:39
Agent 9 | 7416 | 2010-07-08 12:56:49 | 0:04:03 | 0:03:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 13:00:52
Agent 1 | 7416 | 2010-07-08 13:03:36 | 0:00:36 | 0:00:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 13:04:12
Agent 1 | 3708 | 2010-07-08 13:17:36 | 0:00:18 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 13:17:54
Agent 2 | 7264 | 2010-07-08 13:32:53 | 0:02:47 | 0:02:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 13:35:40
Agent 3 | 3708 | 2010-07-08 13:34:04 | 0:01:22 | 0:01:22 |  |  | Outbound | 2010-07-08 13:35:26
Agent 4 | 7416 | 2010-07-08 13:35:44 | 0:06:19 | 0:06:19 |  |  | Outbound | 2010-07-08 13:42:03
Agent 5 | 7416 | 2010-07-08 13:42:03 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-08 13:42:04
Agent 6 | 7264 | 2010-07-08 13:44:12 | 0:02:12 | 0:02:05 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-08 13:46:24
Agent 7 | 3708 | 2010-07-08 13:47:26 | 0:09:20 | 0:09:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 13:56:46
Agent 8 | 3632 | 2010-07-08 13:49:06 | 0:03:52 | 0:03:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 13:52:58
Agent 9 | 7416 | 2010-07-08 13:58:44 | 0:03:14 | 0:03:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 14:01:58
Agent 1 | 3632 | 2010-07-08 14:00:09 | 0:01:22 | 0:01:13 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-08 14:01:31
Agent 1 | 7416 | 2010-07-08 14:03:11 | 0:01:43 | 0:01:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 14:04:54
Agent 1 | 3708 | 2010-07-08 14:05:07 | 0:01:10 | 0:01:10 |  |  | Outbound | 2010-07-08 14:06:17
Agent 2 | 7264 | 2010-07-08 14:11:40 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 14:11:50
Agent 3 | 7416 | 2010-07-08 14:25:13 | 0:00:03 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 14:25:16
Agent 4 | 3632 | 2010-07-08 14:41:17 | 0:00:09 | 0:00:01 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-08 14:41:26
Agent 5 | 3708 | 2010-07-08 15:05:14 | 0:01:18 | 0:01:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 15:06:32
Agent 6 | 7416 | 2010-07-08 15:15:23 | 0:02:09 | 0:02:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 15:17:32
Agent 7 | 3708 | 2010-07-08 15:33:21 | 0:01:18 | 0:01:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-08 15:34:39
Agent 8 | 7416 | 2010-07-08 15:39:08 | 0:06:38 | 0:06:38 |  |  | Outbound | 2010-07-08 15:45:46
Agent 9 | 7372 | 2010-07-09 02:12:35 | 0:01:01 | 0:00:43 | 0:00:13 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-07-09 02:13:36
Agent 1 | 7372 | 2010-07-09 02:13:23 | 0:00:13 | 0:00:13 |  |  | Outbound | 2010-07-09 02:13:36
Agent 1 | 3660 | 2010-07-09 03:01:51 | 0:01:54 | 0:01:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-09 03:03:45
Agent 2 | 7372 | 2010-07-09 03:03:48 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-09 03:03:50
Agent 3 | 7320 | 2010-07-09 06:34:20 | 0:03:47 | 0:03:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-09 06:38:07
Agent 4 | 3686 | 2010-07-09 07:04:45 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-09 07:04:55
Agent 5 | 7264 | 2010-07-09 07:04:56 | 0:02:52 | 0:02:48 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-09 07:07:48
Agent 6 | 7416 | 2010-07-09 07:24:41 | 0:35:24 | 0:35:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-09 08:00:05
Agent 7 | 7264 | 2010-07-09 07:58:51 | 0:06:15 | 0:06:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-09 08:05:06
Agent 8 | 7416 | 2010-07-09 08:01:13 | 0:00:14 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-09 08:01:27
Agent 9 | 3708 | 2010-07-09 08:02:39 | 0:08:14 | 0:08:14 |  |  | Outbound | 2010-07-09 08:10:53
Agent 1 | 7416 | 2010-07-09 08:21:45 | 0:00:04 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-09 08:21:49
Agent 1 | 7264 | 2010-07-09 08:34:19 | 0:00:47 | 0:00:42 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-09 08:35:06
Agent 1 | 7416 | 2010-07-09 08:42:01 | 0:00:16 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-09 08:42:17
Agent 2 | 7416 | 2010-07-09 09:03:03 | 0:00:31 | 0:00:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-09 09:03:34
Agent 3 | 3708 | 2010-07-09 09:06:14 | 0:01:37 | 0:01:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-09 09:07:51
Agent 4 | 7416 | 2010-07-09 09:07:55 | 0:01:12 | 0:01:12 |  |  | Outbound | 2010-07-09 09:09:07
Agent 5 | 7416 | 2010-07-09 09:11:46 | 0:03:02 | 0:02:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-09 09:14:48
Agent 6 | 3632 | 2010-07-09 09:13:11 | 0:06:18 | 0:06:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-09 09:19:29
Agent 7 | 7416 | 2010-07-09 09:32:19 | 0:08:55 | 0:04:11 | 0:04:41 | 0:00:00 | Inbound ACD | 2010-07-09 09:41:14
Agent 8 | 7416 | 2010-07-09 09:42:00 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-09 09:42:01
Agent 9 | 3632 | 2010-07-09 09:52:48 | 0:06:35 | 0:06:30 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-09 09:59:23
Agent 1 | 3632 | 2010-07-09 10:11:24 | 0:04:09 | 0:03:59 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-09 10:15:33
Agent 1 | 7416 | 2010-07-09 10:15:30 | 0:11:46 | 0:11:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-09 10:27:16
Agent 2 | 7416 | 2010-07-09 10:28:46 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-07-09 10:28:50
Agent 3 | 7416 | 2010-07-09 10:28:51 | 0:05:57 | 0:05:57 |  |  | Outbound | 2010-07-09 10:34:48
Agent 4 | 3632 | 2010-07-09 10:38:38 | 0:04:04 | 0:03:55 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-09 10:42:42
Agent 5 | 3708 | 2010-07-09 11:09:10 | 0:00:13 | 0:00:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-09 11:09:23
Agent 6 | 7416 | 2010-07-09 11:51:28 | 0:01:29 | 0:01:29 |  |  | Outbound | 2010-07-09 11:52:57
Agent 7 | 3708 | 2010-07-09 12:03:05 | 0:03:32 | 0:03:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-09 12:06:37
Agent 8 | 7264 | 2010-07-09 13:03:00 | 0:00:46 | 0:00:41 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-09 13:03:46
Agent 9 | 3632 | 2010-07-09 14:17:59 | 0:11:30 | 0:11:26 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-09 14:29:29
Agent 1 | 7264 | 2010-07-09 15:09:35 | 0:02:50 | 0:02:46 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-09 15:12:25
Agent 1 | 3660 | 2010-07-11 22:52:10 | 0:09:30 | 0:11:32 | 0:02:55 | 0:00:00 | Inbound ACD | 2010-07-11 23:01:40
Agent 1 | 7320 | 2010-07-12 06:55:08 | 0:01:23 | 0:01:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-12 06:56:31
Agent 2 | 7416 | 2010-07-12 07:03:08 | 0:00:56 | 0:00:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-12 07:04:04
Agent 3 | 3708 | 2010-07-12 07:09:24 | 0:02:06 | 0:01:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-12 07:11:30
Agent 4 | 7372 | 2010-07-12 07:11:07 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-12 07:11:17
Agent 5 | 3632 | 2010-07-12 07:13:09 | 0:03:59 | 0:03:54 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-12 07:17:08
Agent 6 | 7416 | 2010-07-12 07:14:30 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-07-12 07:14:47
Agent 7 | 7416 | 2010-07-12 07:14:50 | 0:02:10 | 0:02:10 |  |  | Outbound | 2010-07-12 07:17:00
Agent 8 | 3708 | 2010-07-12 07:21:38 | 0:01:35 | 0:01:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-12 07:23:13
Agent 9 | 7416 | 2010-07-12 07:35:03 | 0:05:40 | 0:05:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-12 07:40:43
Agent 1 | 3708 | 2010-07-12 07:51:01 | 0:01:40 | 0:01:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-12 07:52:41
Agent 1 | 3708 | 2010-07-12 08:04:32 | 0:00:35 | 0:00:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-12 08:05:07
Agent 2 | 7416 | 2010-07-12 08:05:07 | 0:00:13 | 0:00:13 |  |  | Outbound | 2010-07-12 08:05:20
Agent 3 | 7416 | 2010-07-12 08:13:48 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-12 08:13:50
Agent 4 | 7416 | 2010-07-12 08:13:53 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-12 08:13:54
Agent 5 | 7416 | 2010-07-12 08:31:17 | 0:01:34 | 0:01:34 |  |  | Outbound | 2010-07-12 08:32:51
Agent 6 | 7416 | 2010-07-12 08:59:26 | 0:01:35 | 0:01:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-12 09:01:01
Agent 7 | 7416 | 2010-07-12 09:02:15 | 0:13:16 | 0:13:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-12 09:15:31
Agent 8 | 7416 | 2010-07-12 09:19:05 | 0:03:20 | 0:03:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-12 09:22:25
Agent 9 | 3708 | 2010-07-12 09:22:26 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-12 09:22:27
Agent 1 | 7264 | 2010-07-12 09:26:39 | 0:07:29 | 0:07:24 | 0:00:00 | 0:00:18 | Inbound ACD | 2010-07-12 09:34:08
Agent 1 | 7416 | 2010-07-12 09:28:30 | 0:00:53 | 0:00:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-12 09:29:23
Agent 1 | 7416 | 2010-07-12 09:36:44 | 0:07:41 | 0:06:59 | 0:01:10 | 0:00:00 | Inbound ACD, Conference | 2010-07-12 09:44:25
Agent 2 | 7416 | 2010-07-12 09:40:34 | 0:00:35 | 0:00:35 |  |  | Outbound | 2010-07-12 09:41:09
Agent 3 | 7264 | 2010-07-12 09:54:19 | 0:16:25 | 0:16:21 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-12 10:10:44
Agent 4 | 3708 | 2010-07-12 10:02:06 | 0:01:34 | 0:01:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-12 10:03:40
Agent 5 | 7416 | 2010-07-12 10:03:41 | 0:13:10 | 0:13:10 |  |  | Outbound | 2010-07-12 10:16:51
Agent 6 | 3708 | 2010-07-12 10:10:33 | 0:00:21 | 0:00:21 |  |  | Outbound | 2010-07-12 10:10:54
Agent 7 | 7416 | 2010-07-12 10:18:36 | 0:04:09 | 0:04:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-12 10:22:45
Agent 8 | 7416 | 2010-07-12 10:26:14 | 0:26:38 | 0:23:18 | 0:06:28 | 0:00:00 | Inbound ACD, Conference | 2010-07-12 10:52:52
Agent 9 | 7264 | 2010-07-12 10:46:13 | 0:05:45 | 0:05:40 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-12 10:51:58
Agent 1 | 7416 | 2010-07-12 10:48:18 | 0:03:15 | 0:03:15 |  |  | Outbound | 2010-07-12 10:51:33
Agent 1 | 7416 | 2010-07-12 10:53:57 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-07-12 10:54:01
Agent 2 | 7416 | 2010-07-12 10:54:02 | 0:01:40 | 0:01:40 |  |  | Outbound | 2010-07-12 10:55:42
Agent 3 | 3708 | 2010-07-12 11:02:59 | 0:03:06 | 0:02:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-12 11:06:05
Agent 4 | 7264 | 2010-07-12 11:41:31 | 0:08:36 | 0:08:31 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-12 11:50:07
Agent 5 | 3632 | 2010-07-12 12:01:37 | 0:00:19 | 0:00:15 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-12 12:01:56
Agent 6 | 7416 | 2010-07-12 12:03:30 | 0:00:03 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-12 12:03:33
Agent 7 | 7416 | 2010-07-12 12:08:18 | 0:25:35 | 0:25:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-12 12:33:53
Agent 8 | 3632 | 2010-07-12 12:08:43 | 0:09:50 | 0:09:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-12 12:18:33
Agent 9 | 3708 | 2010-07-12 12:41:26 | 0:09:32 | 0:09:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-12 12:50:58
Agent 1 | 7264 | 2010-07-12 13:13:40 | 0:05:32 | 0:05:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-12 13:19:12
Agent 1 | 7264 | 2010-07-12 13:41:03 | 0:03:02 | 0:02:54 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-12 13:44:05
Agent 1 | 3632 | 2010-07-12 13:47:55 | 0:06:11 | 0:06:07 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-12 13:54:06
Agent 2 | 7416 | 2010-07-12 13:50:48 | 0:01:25 | 0:01:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-12 13:52:13
Agent 3 | 3708 | 2010-07-12 14:06:39 | 0:02:13 | 0:02:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-12 14:08:52
Agent 4 | 7416 | 2010-07-12 14:53:12 | 0:01:38 | 0:01:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-12 14:54:50
Agent 5 | 7264 | 2010-07-12 15:15:41 | 0:09:11 | 0:09:07 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-12 15:24:52
Agent 6 | 7264 | 2010-07-12 15:35:39 | 0:05:11 | 0:05:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-12 15:40:50
Agent 7 | 3708 | 2010-07-12 15:44:10 | 0:02:54 | 0:02:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-12 15:47:04
Agent 8 | 3632 | 2010-07-12 15:58:32 | 0:06:50 | 0:06:45 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-12 16:05:22
Agent 9 | 3686 | 2010-07-13 02:09:33 | 0:01:39 | 0:01:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 02:11:12
Agent 1 | 7320 | 2010-07-13 02:19:13 | 0:30:24 | 0:30:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 02:49:37
Agent 1 | 7372 | 2010-07-13 02:32:28 | 0:10:59 | 0:10:59 |  |  | Outbound | 2010-07-13 02:43:27
Agent 2 | 3686 | 2010-07-13 02:47:20 | 0:01:55 | 0:01:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 02:49:15
Agent 3 | 7372 | 2010-07-13 02:50:33 | 0:00:18 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 02:50:51
Agent 4 | 7320 | 2010-07-13 03:04:34 | 0:00:50 | 0:00:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 03:05:24
Agent 5 | 3686 | 2010-07-13 03:05:28 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-13 03:05:30
Agent 6 | 7320 | 2010-07-13 03:09:47 | 0:05:24 | 0:05:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 03:15:11
Agent 7 | 7372 | 2010-07-13 03:19:52 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-07-13 03:19:59
Agent 8 | 3660 | 2010-07-13 03:29:43 | 0:01:34 | 0:01:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 03:31:17
Agent 9 | 7372 | 2010-07-13 03:31:44 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-07-13 03:31:47
Agent 1 | 7320 | 2010-07-13 03:51:29 | 0:00:52 | 0:00:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 03:52:21
Agent 1 | 3686 | 2010-07-13 04:16:43 | 0:03:03 | 0:02:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 04:19:46
Agent 1 | 7372 | 2010-07-13 06:35:31 | 0:01:20 | 0:01:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 06:36:51
Agent 2 | 3686 | 2010-07-13 07:06:03 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 07:06:13
Agent 3 | 7372 | 2010-07-13 07:06:53 | 0:02:46 | 0:02:46 |  |  | Outbound | 2010-07-13 07:09:39
Agent 4 | 3708 | 2010-07-13 07:08:08 | 0:03:49 | 0:03:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 07:11:57
Agent 5 | 7416 | 2010-07-13 07:42:34 | 0:02:35 | 0:02:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 07:45:09
Agent 6 | 3632 | 2010-07-13 07:44:28 | 0:09:14 | 0:05:17 | 0:03:49 | 0:00:00 | Inbound ACD | 2010-07-13 07:53:42
Agent 7 | 7416 | 2010-07-13 07:47:14 | 0:07:04 | 0:06:34 | 0:00:42 | 0:00:00 | Inbound ACD, Conference | 2010-07-13 07:54:18
Agent 8 | 7416 | 2010-07-13 07:48:02 | 0:00:22 | 0:00:22 |  |  | Outbound | 2010-07-13 07:48:24
Agent 9 | 7416 | 2010-07-13 07:57:40 | 0:01:29 | 0:01:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 07:59:09
Agent 1 | 3708 | 2010-07-13 08:00:01 | 0:03:48 | 0:03:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 08:03:49
Agent 1 | 7416 | 2010-07-13 08:11:29 | 0:02:27 | 0:02:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 08:13:56
Agent 2 | 3632 | 2010-07-13 08:14:22 | 0:02:02 | 0:01:57 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-13 08:16:24
Agent 3 | 7416 | 2010-07-13 08:16:10 | 0:01:50 | 0:01:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 08:18:00
Agent 4 | 7416 | 2010-07-13 08:28:33 | 0:03:26 | 0:03:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 08:31:59
Agent 5 | 7264 | 2010-07-13 08:34:01 | 0:17:57 | 0:17:48 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-13 08:51:58
Agent 6 | 7416 | 2010-07-13 08:34:06 | 0:01:55 | 0:01:55 |  |  | Outbound | 2010-07-13 08:36:01
Agent 7 | 7416 | 2010-07-13 08:37:32 | 0:07:59 | 0:07:59 |  |  | Outbound | 2010-07-13 08:45:31
Agent 8 | 3708 | 2010-07-13 08:48:07 | 0:01:52 | 0:01:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 08:49:59
Agent 9 | 7416 | 2010-07-13 08:51:18 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-13 08:51:20
Agent 1 | 3708 | 2010-07-13 08:51:21 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-13 08:51:22
Agent 1 | 7416 | 2010-07-13 08:53:13 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-07-13 08:53:28
Agent 1 | 3708 | 2010-07-13 08:55:45 | 0:00:39 | 0:00:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 08:56:24
Agent 2 | 7416 | 2010-07-13 09:07:02 | 0:00:37 | 0:00:37 |  |  | Outbound | 2010-07-13 09:07:39
Agent 3 | 7416 | 2010-07-13 09:07:51 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-13 09:07:53
Agent 4 | 7264 | 2010-07-13 09:09:45 | 0:00:19 | 0:00:14 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-13 09:10:04
Agent 5 | 7264 | 2010-07-13 09:13:40 | 0:02:48 | 0:02:42 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-13 09:16:28
Agent 6 | 7416 | 2010-07-13 09:23:40 | 0:00:23 | 0:00:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 09:24:03
Agent 7 | 7264 | 2010-07-13 09:31:31 | 0:00:29 | 0:00:23 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-13 09:32:00
Agent 8 | 7416 | 2010-07-13 09:43:35 | 0:02:30 | 0:02:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 09:46:05
Agent 9 | 3708 | 2010-07-13 09:48:10 | 0:01:06 | 0:00:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 09:49:16
Agent 1 | 7416 | 2010-07-13 09:51:23 | 0:03:45 | 0:03:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 09:55:08
Agent 1 | 7416 | 2010-07-13 09:58:51 | 0:06:23 | 0:06:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 10:05:14
Agent 2 | 7416 | 2010-07-13 10:05:15 | 0:03:23 | 0:03:23 |  |  | Outbound | 2010-07-13 10:08:38
Agent 3 | 7264 | 2010-07-13 10:07:54 | 0:02:32 | 0:01:30 | 0:00:56 | 0:00:20 | Inbound ACD | 2010-07-13 10:10:26
Agent 4 | 7416 | 2010-07-13 10:08:43 | 0:06:36 | 0:06:36 |  |  | Outbound | 2010-07-13 10:15:19
Agent 5 | 3708 | 2010-07-13 10:16:19 | 0:04:09 | 0:04:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 10:20:28
Agent 6 | 7416 | 2010-07-13 10:28:16 | 0:02:21 | 0:02:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 10:30:37
Agent 7 | 7416 | 2010-07-13 10:31:38 | 0:02:22 | 0:02:22 |  |  | Outbound | 2010-07-13 10:34:00
Agent 8 | 7264 | 2010-07-13 10:33:57 | 0:19:56 | 0:19:53 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-13 10:53:53
Agent 9 | 7416 | 2010-07-13 10:38:21 | 0:02:29 | 0:02:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 10:40:50
Agent 1 | 7416 | 2010-07-13 10:50:15 | 0:03:56 | 0:03:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 10:54:11
Agent 1 | 3708 | 2010-07-13 11:04:52 | 0:00:32 | 0:00:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 11:05:24
Agent 1 | 7416 | 2010-07-13 11:11:49 | 0:03:24 | 0:03:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 11:15:13
Agent 2 | 7264 | 2010-07-13 11:18:31 | 0:34:52 | 0:34:47 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-13 11:53:23
Agent 3 | 3708 | 2010-07-13 11:20:49 | 0:04:35 | 0:04:35 |  |  | Outbound | 2010-07-13 11:25:24
Agent 4 | 7416 | 2010-07-13 11:24:53 | 0:00:23 | 0:00:23 |  |  | Outbound | 2010-07-13 11:25:16
Agent 5 | 3632 | 2010-07-13 12:05:56 | 0:01:02 | 0:00:57 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-13 12:06:58
Agent 6 | 7416 | 2010-07-13 13:11:13 | 0:09:48 | 0:09:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 13:21:01
Agent 7 | 3708 | 2010-07-13 13:28:43 | 0:02:49 | 0:02:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 13:31:32
Agent 8 | 3708 | 2010-07-13 13:41:46 | 0:01:02 | 0:00:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 13:42:48
Agent 9 | 7416 | 2010-07-13 14:03:00 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 14:03:10
Agent 1 | 7416 | 2010-07-13 14:07:28 | 0:00:17 | 0:00:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 14:07:45
Agent 1 | 3632 | 2010-07-13 14:34:46 | 0:46:26 | 0:46:21 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-13 15:21:12
Agent 2 | 7416 | 2010-07-13 14:37:21 | 0:03:00 | 0:02:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 14:40:21
Agent 3 | 7416 | 2010-07-13 14:47:18 | 0:02:20 | 0:02:04 | 0:00:09 | 0:00:00 | Inbound ACD | 2010-07-13 14:49:38
Agent 4 | 7416 | 2010-07-13 15:11:07 | 0:06:58 | 0:06:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 15:18:05
Agent 5 | 7416 | 2010-07-13 15:33:48 | 0:01:11 | 0:01:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 15:34:59
Agent 6 | 3708 | 2010-07-13 15:36:20 | 0:01:23 | 0:01:23 |  |  | Outbound | 2010-07-13 15:37:43
Agent 7 | 7416 | 2010-07-13 15:42:44 | 0:00:04 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 15:42:48
Agent 8 | 7416 | 2010-07-13 15:51:19 | 0:00:31 | 0:00:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 15:51:50
Agent 9 | 7264 | 2010-07-13 15:55:24 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 15:55:34
Agent 1 | 7416 | 2010-07-13 15:59:37 | 0:01:04 | 0:00:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-13 16:00:41
Agent 1 | 7372 | 2010-07-14 06:17:07 | 0:01:38 | 0:01:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 06:18:45
Agent 1 | 7372 | 2010-07-14 06:29:24 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-07-14 06:29:28
Agent 2 | 3686 | 2010-07-14 06:29:28 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-07-14 06:29:35
Agent 3 | 7372 | 2010-07-14 06:29:36 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-07-14 06:29:36
Agent 4 | 7372 | 2010-07-14 07:02:54 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 07:03:04
Agent 5 | 7264 | 2010-07-14 07:10:37 | 0:16:53 | 0:16:48 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-14 07:27:30
Agent 6 | 7416 | 2010-07-14 07:18:32 | 0:00:30 | 0:00:22 | 0:00:03 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-07-14 07:19:02
Agent 7 | 3708 | 2010-07-14 07:18:59 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-07-14 07:19:02
Agent 8 | 7264 | 2010-07-14 07:28:59 | 0:02:19 | 0:02:14 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-14 07:31:18
Agent 9 | 3708 | 2010-07-14 07:30:06 | 0:00:57 | 0:00:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 07:31:03
Agent 1 | 7416 | 2010-07-14 07:34:11 | 0:03:41 | 0:03:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 07:37:52
Agent 1 | 3708 | 2010-07-14 07:55:28 | 0:01:46 | 0:01:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 07:57:14
Agent 2 | 7416 | 2010-07-14 08:01:10 | 0:00:21 | 0:00:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 08:01:31
Agent 3 | 7416 | 2010-07-14 08:15:48 | 0:02:54 | 0:02:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 08:18:42
Agent 4 | 7416 | 2010-07-14 08:39:57 | 0:05:59 | 0:04:41 | 0:01:08 | 0:00:00 | Inbound ACD | 2010-07-14 08:45:56
Agent 5 | 3708 | 2010-07-14 08:45:57 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-07-14 08:45:57
Agent 6 | 7264 | 2010-07-14 08:51:15 | 01:06:55 | 01:06:52 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-14 09:58:10
Agent 7 | 3708 | 2010-07-14 08:55:04 | 0:00:16 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 08:55:20
Agent 8 | 7416 | 2010-07-14 09:00:58 | 0:04:09 | 0:04:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 09:05:07
Agent 9 | 3708 | 2010-07-14 09:09:55 | 0:00:43 | 0:00:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 09:10:38
Agent 1 | 7416 | 2010-07-14 09:19:14 | 0:02:03 | 0:01:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 09:21:17
Agent 1 | 3708 | 2010-07-14 09:21:23 | 0:03:36 | 0:01:43 | 0:01:41 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-07-14 09:24:59
Agent 1 | 7416 | 2010-07-14 09:23:05 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-07-14 09:23:08
Agent 2 | 7416 | 2010-07-14 09:23:11 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-07-14 09:23:28
Agent 3 | 3708 | 2010-07-14 09:23:35 | 0:01:01 | 0:01:01 |  |  | Outbound | 2010-07-14 09:24:36
Agent 4 | 7416 | 2010-07-14 09:24:43 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-07-14 09:24:47
Agent 5 | 3708 | 2010-07-14 09:24:50 | 0:00:09 | 0:00:09 |  |  | Outbound | 2010-07-14 09:24:59
Agent 6 | 7416 | 2010-07-14 09:34:18 | 0:00:15 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 09:34:33
Agent 7 | 3708 | 2010-07-14 09:48:09 | 0:00:09 | 0:00:09 |  |  | Outbound | 2010-07-14 09:48:18
Agent 8 | 7416 | 2010-07-14 09:48:19 | 0:01:21 | 0:01:21 |  |  | Outbound | 2010-07-14 09:49:40
Agent 9 | 7416 | 2010-07-14 09:56:22 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-07-14 09:56:27
Agent 1 | 7416 | 2010-07-14 09:56:27 | 0:01:42 | 0:01:42 |  |  | Outbound | 2010-07-14 09:58:09
Agent 1 | 3708 | 2010-07-14 10:03:26 | 0:11:50 | 0:07:26 | 0:04:20 | 0:00:00 | Inbound ACD | 2010-07-14 10:15:16
Agent 2 | 7416 | 2010-07-14 10:15:34 | 0:08:40 | 0:08:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 10:24:14
Agent 3 | 7416 | 2010-07-14 10:27:45 | 0:01:39 | 0:01:39 |  |  | Outbound | 2010-07-14 10:29:24
Agent 4 | 7416 | 2010-07-14 10:30:21 | 0:02:53 | 0:02:53 |  |  | Outbound | 2010-07-14 10:33:14
Agent 5 | 7416 | 2010-07-14 10:33:34 | 0:00:40 | 0:00:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 10:34:14
Agent 6 | 7264 | 2010-07-14 10:40:02 | 0:00:14 | 0:00:09 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-14 10:40:16
Agent 7 | 3708 | 2010-07-14 10:41:38 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-07-14 10:41:43
Agent 8 | 7416 | 2010-07-14 10:41:53 | 0:02:09 | 0:02:09 |  |  | Outbound | 2010-07-14 10:44:02
Agent 9 | 3708 | 2010-07-14 10:44:36 | 0:00:29 | 0:00:29 |  |  | Outbound | 2010-07-14 10:45:05
Agent 1 | 7416 | 2010-07-14 10:49:45 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-07-14 10:49:49
Agent 1 | 3708 | 2010-07-14 10:54:18 | 0:05:00 | 0:05:00 |  |  | Outbound | 2010-07-14 10:59:18
Agent 1 | 7416 | 2010-07-14 11:13:07 | 0:00:25 | 0:00:25 |  |  | Outbound | 2010-07-14 11:13:32
Agent 2 | 7264 | 2010-07-14 11:41:40 | 0:12:43 | 0:12:37 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-14 11:54:23
Agent 3 | 7264 | 2010-07-14 12:03:16 | 0:01:26 | 0:01:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 12:04:42
Agent 4 | 7264 | 2010-07-14 12:04:43 | 0:04:17 | 0:04:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-14 12:09:00
Agent 5 | 7416 | 2010-07-14 12:11:18 | 0:02:47 | 0:02:47 |  |  | Outbound | 2010-07-14 12:14:05
Agent 6 | 7264 | 2010-07-14 12:11:45 | 0:22:19 | 0:22:09 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-14 12:34:04
Agent 7 | 7416 | 2010-07-14 12:31:55 | 0:04:52 | 0:04:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 12:36:47
Agent 8 | 3708 | 2010-07-14 12:41:31 | 0:00:13 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 12:41:44
Agent 9 | 7416 | 2010-07-14 13:13:31 | 0:00:19 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 13:13:50
Agent 1 | 3708 | 2010-07-14 13:13:54 | 0:09:36 | 0:09:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 13:23:30
Agent 1 | 7416 | 2010-07-14 13:24:56 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 13:25:06
Agent 2 | 7416 | 2010-07-14 13:25:06 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-14 13:25:08
Agent 3 | 3632 | 2010-07-14 13:38:26 | 0:05:46 | 0:05:41 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-14 13:44:12
Agent 4 | 7416 | 2010-07-14 13:39:00 | 0:03:54 | 0:03:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 13:42:54
Agent 5 | 7416 | 2010-07-14 13:58:42 | 0:00:31 | 0:00:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 13:59:13
Agent 6 | 7416 | 2010-07-14 14:02:23 | 0:27:14 | 0:27:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 14:29:37
Agent 7 | 3708 | 2010-07-14 14:30:22 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-07-14 14:30:27
Agent 8 | 7416 | 2010-07-14 14:30:27 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-07-14 14:30:42
Agent 9 | 7416 | 2010-07-14 14:30:45 | 0:12:37 | 0:12:37 |  |  | Outbound | 2010-07-14 14:43:22
Agent 1 | 3708 | 2010-07-14 15:01:55 | 0:00:21 | 0:00:21 |  |  | Outbound | 2010-07-14 15:02:16
Agent 1 | 7416 | 2010-07-14 15:11:00 | 0:00:05 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 15:11:05
Agent 1 | 3708 | 2010-07-14 15:11:45 | 0:04:37 | 0:04:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 15:16:22
Agent 2 | 7264 | 2010-07-14 15:11:57 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 15:12:07
Agent 3 | 7416 | 2010-07-14 15:18:23 | 0:00:12 | 0:00:12 |  |  | Outbound | 2010-07-14 15:18:35
Agent 4 | 3708 | 2010-07-14 15:18:36 | 0:01:51 | 0:01:51 |  |  | Outbound | 2010-07-14 15:20:27
Agent 5 | 7416 | 2010-07-14 15:35:40 | 0:04:47 | 0:04:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-14 15:40:27
Agent 6 | 7372 | 2010-07-15 00:51:22 | 0:01:58 | 0:01:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 00:53:20
Agent 7 | 7372 | 2010-07-15 01:49:50 | 0:01:29 | 0:01:29 |  |  | Outbound | 2010-07-15 01:51:19
Agent 8 | 3686 | 2010-07-15 01:53:41 | 0:00:45 | 0:00:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 01:54:26
Agent 9 | 7372 | 2010-07-15 01:54:38 | 0:03:24 | 0:03:24 |  |  | Outbound | 2010-07-15 01:58:02
Agent 1 | 7372 | 2010-07-15 02:18:37 | 0:00:43 | 0:00:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 02:19:20
Agent 1 | 3660 | 2010-07-15 02:31:07 | 0:00:17 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 02:31:24
Agent 2 | 7372 | 2010-07-15 02:31:39 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-07-15 02:31:42
Agent 3 | 7372 | 2010-07-15 02:35:04 | 0:02:03 | 0:02:03 |  |  | Outbound | 2010-07-15 02:37:07
Agent 4 | 3660 | 2010-07-15 03:45:50 | 0:00:15 | 0:00:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 03:46:05
Agent 5 | 7372 | 2010-07-15 03:46:24 | 0:01:03 | 0:00:50 | 0:00:08 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-07-15 03:47:27
Agent 6 | 7372 | 2010-07-15 03:47:19 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-07-15 03:47:27
Agent 7 | 7320 | 2010-07-15 05:21:22 | 0:03:51 | 0:03:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 05:25:13
Agent 8 | 7372 | 2010-07-15 06:03:32 | 0:02:29 | 0:02:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 06:06:01
Agent 9 | 3686 | 2010-07-15 06:23:05 | 0:04:14 | 0:04:14 |  |  | Outbound | 2010-07-15 06:27:19
Agent 1 | 7416 | 2010-07-15 07:06:17 | 0:02:03 | 0:01:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 07:08:20
Agent 1 | 3632 | 2010-07-15 07:14:23 | 0:05:20 | 0:05:15 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-15 07:19:43
Agent 1 | 7416 | 2010-07-15 07:16:16 | 0:02:45 | 0:02:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 07:19:01
Agent 2 | 3708 | 2010-07-15 07:30:20 | 0:02:39 | 0:02:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 07:32:59
Agent 3 | 7416 | 2010-07-15 07:32:59 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-15 07:33:00
Agent 4 | 7416 | 2010-07-15 07:37:38 | 0:00:27 | 0:00:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 07:38:05
Agent 5 | 7416 | 2010-07-15 07:50:51 | 0:00:45 | 0:00:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 07:51:36
Agent 6 | 3686 | 2010-07-15 08:00:28 | 0:01:46 | 0:01:46 |  |  | Outbound | 2010-07-15 08:02:14
Agent 7 | 7416 | 2010-07-15 08:03:05 | 0:13:22 | 0:13:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 08:16:27
Agent 8 | 7416 | 2010-07-15 08:26:35 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-15 08:26:37
Agent 9 | 7416 | 2010-07-15 08:26:46 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-15 08:26:47
Agent 1 | 7416 | 2010-07-15 08:34:59 | 0:02:50 | 0:02:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 08:37:49
Agent 1 | 7416 | 2010-07-15 08:43:28 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-15 08:43:30
Agent 2 | 3632 | 2010-07-15 08:44:42 | 0:45:47 | 0:45:43 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-15 09:30:29
Agent 3 | 3708 | 2010-07-15 08:55:20 | 0:00:37 | 0:00:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 08:55:57
Agent 4 | 7416 | 2010-07-15 09:03:15 | 0:05:46 | 0:05:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 09:09:01
Agent 5 | 3708 | 2010-07-15 09:28:15 | 0:10:18 | 0:10:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 09:38:33
Agent 6 | 7416 | 2010-07-15 09:39:19 | 0:00:21 | 0:00:21 |  |  | Outbound | 2010-07-15 09:39:40
Agent 7 | 3708 | 2010-07-15 09:39:44 | 0:05:47 | 0:05:47 |  |  | Outbound | 2010-07-15 09:45:31
Agent 8 | 7264 | 2010-07-15 09:49:36 | 0:10:23 | 0:10:17 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-15 09:59:59
Agent 9 | 3708 | 2010-07-15 09:51:36 | 0:12:03 | 0:11:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 10:03:39
Agent 1 | 3632 | 2010-07-15 10:11:49 | 0:08:42 | 0:08:38 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-15 10:20:31
Agent 1 | 7416 | 2010-07-15 10:12:42 | 0:11:12 | 0:11:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 10:23:54
Agent 1 | 7416 | 2010-07-15 10:30:35 | 0:10:20 | 0:06:51 | 0:03:25 | 0:00:00 | Inbound ACD | 2010-07-15 10:40:55
Agent 2 | 3708 | 2010-07-15 10:36:18 | 0:03:25 | 0:03:25 |  |  | Outbound | 2010-07-15 10:39:43
Agent 3 | 3632 | 2010-07-15 10:54:02 | 0:11:04 | 0:11:00 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-15 11:05:06
Agent 4 | 7264 | 2010-07-15 11:10:05 | 0:00:21 | 0:00:17 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-15 11:10:26
Agent 5 | 7264 | 2010-07-15 11:17:13 | 0:05:20 | 0:05:16 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-15 11:22:33
Agent 6 | 7416 | 2010-07-15 11:31:38 | 0:02:36 | 0:02:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 11:34:14
Agent 7 | 7264 | 2010-07-15 11:31:58 | 0:00:24 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 11:32:22
Agent 8 | 7264 | 2010-07-15 11:39:16 | 0:04:20 | 0:04:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 11:43:36
Agent 9 | 3708 | 2010-07-15 11:39:32 | 0:15:31 | 0:15:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 11:55:03
Agent 1 | 7264 | 2010-07-15 11:53:32 | 0:03:01 | 0:02:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 11:56:33
Agent 1 | 3632 | 2010-07-15 12:02:07 | 0:19:50 | 0:19:35 | 0:00:16 | 0:00:07 | Inbound ACD, Conference | 2010-07-15 12:21:57
Agent 2 | 7416 | 2010-07-15 12:02:51 | 0:00:18 | 0:00:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 12:03:09
Agent 3 | 3632 | 2010-07-15 12:11:33 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-07-15 12:11:41
Agent 4 | 7416 | 2010-07-15 12:22:09 | 0:19:28 | 0:19:13 | 0:00:16 | 0:00:00 | Inbound ACD, Conference | 2010-07-15 12:41:37
Agent 5 | 7416 | 2010-07-15 12:38:24 | 0:00:09 | 0:00:09 |  |  | Outbound | 2010-07-15 12:38:33
Agent 6 | 7416 | 2010-07-15 12:48:42 | 0:07:22 | 0:07:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 12:56:04
Agent 7 | 7416 | 2010-07-15 13:03:37 | 0:05:39 | 0:05:39 |  |  | Outbound | 2010-07-15 13:09:16
Agent 8 | 3708 | 2010-07-15 13:16:08 | 0:03:22 | 0:03:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 13:19:30
Agent 9 | 7416 | 2010-07-15 13:19:33 | 0:00:22 | 0:00:22 |  |  | Outbound | 2010-07-15 13:19:55
Agent 1 | 7416 | 2010-07-15 13:19:55 | 0:02:41 | 0:02:41 |  |  | Outbound | 2010-07-15 13:22:36
Agent 1 | 7416 | 2010-07-15 13:40:26 | 0:10:20 | 0:10:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 13:50:46
Agent 1 | 7416 | 2010-07-15 14:09:09 | 0:07:14 | 0:05:40 | 0:01:24 | 0:00:00 | Inbound ACD | 2010-07-15 14:16:23
Agent 2 | 7416 | 2010-07-15 14:16:40 | 0:02:16 | 0:02:16 |  |  | Outbound | 2010-07-15 14:18:56
Agent 3 | 3708 | 2010-07-15 14:36:17 | 0:04:51 | 0:04:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 14:41:08
Agent 4 | 3708 | 2010-07-15 14:52:22 | 0:10:37 | 0:10:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-15 15:02:59
Agent 5 | 7264 | 2010-07-15 15:01:30 | 0:02:00 | 0:01:52 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-15 15:03:30
Agent 6 | 7264 | 2010-07-15 15:26:59 | 0:03:23 | 0:03:18 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-15 15:30:22
Agent 7 | 7320 | 2010-07-16 00:48:36 | 0:00:33 | 0:00:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 00:49:09
Agent 8 | 7320 | 2010-07-16 01:58:13 | 0:03:42 | 0:03:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 02:01:55
Agent 9 | 3686 | 2010-07-16 02:19:41 | 0:03:58 | 0:03:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 02:23:39
Agent 1 | 3686 | 2010-07-16 02:23:55 | 0:01:53 | 0:01:53 |  |  | Outbound | 2010-07-16 02:25:48
Agent 1 | 7320 | 2010-07-16 02:30:46 | 0:07:23 | 0:07:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 02:38:09
Agent 2 | 7372 | 2010-07-16 04:41:23 | 0:00:04 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 04:41:27
Agent 3 | 7320 | 2010-07-16 04:55:38 | 0:08:57 | 0:08:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 05:04:35
Agent 4 | 3686 | 2010-07-16 05:07:00 | 0:01:36 | 0:01:36 |  |  | Outbound | 2010-07-16 05:08:36
Agent 5 | 7320 | 2010-07-16 05:07:48 | 0:11:54 | 0:11:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 05:19:42
Agent 6 | 3686 | 2010-07-16 05:19:46 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-16 05:19:48
Agent 7 | 7320 | 2010-07-16 05:21:50 | 0:02:00 | 0:01:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 05:23:50
Agent 8 | 7320 | 2010-07-16 05:30:44 | 0:02:00 | 0:01:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 05:32:44
Agent 9 | 3686 | 2010-07-16 05:37:47 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-16 05:37:49
Agent 1 | 7320 | 2010-07-16 05:41:26 | 0:00:24 | 0:00:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 05:41:50
Agent 1 | 7372 | 2010-07-16 06:02:41 | 0:03:58 | 0:03:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 06:06:39
Agent 1 | 3660 | 2010-07-16 06:11:40 | 0:00:30 | 0:00:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 06:12:10
Agent 2 | 7372 | 2010-07-16 07:01:12 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 07:01:22
Agent 3 | 3632 | 2010-07-16 07:10:31 | 0:01:38 | 0:01:33 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-16 07:12:09
Agent 4 | 7372 | 2010-07-16 07:17:24 | 0:00:56 | 0:00:56 |  |  | Outbound | 2010-07-16 07:18:20
Agent 5 | 7416 | 2010-07-16 07:17:42 | 0:03:44 | 0:03:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 07:21:26
Agent 6 | 3632 | 2010-07-16 07:17:43 | 0:09:44 | 0:09:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 07:27:27
Agent 7 | 7416 | 2010-07-16 07:21:33 | 0:01:42 | 0:01:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 07:23:15
Agent 8 | 3686 | 2010-07-16 07:27:56 | 0:02:13 | 0:02:13 |  |  | Outbound | 2010-07-16 07:30:09
Agent 9 | 7416 | 2010-07-16 07:31:56 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-16 07:31:57
Agent 1 | 3632 | 2010-07-16 07:42:20 | 0:04:37 | 0:04:29 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-16 07:46:57
Agent 1 | 7416 | 2010-07-16 07:44:03 | 0:11:11 | 0:05:29 | 0:05:32 | 0:00:00 | Inbound ACD | 2010-07-16 07:55:14
Agent 2 | 7264 | 2010-07-16 07:49:03 | 0:13:59 | 0:13:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 08:03:02
Agent 3 | 3708 | 2010-07-16 07:57:47 | 0:05:31 | 0:05:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 08:03:18
Agent 4 | 7416 | 2010-07-16 08:03:37 | 0:00:56 | 0:00:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 08:04:33
Agent 5 | 3708 | 2010-07-16 08:19:01 | 0:02:14 | 0:02:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 08:21:15
Agent 6 | 7416 | 2010-07-16 08:21:48 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-07-16 08:21:53
Agent 7 | 3708 | 2010-07-16 08:28:15 | 0:01:17 | 0:01:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 08:29:32
Agent 8 | 7416 | 2010-07-16 08:46:49 | 0:04:11 | 0:04:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 08:51:00
Agent 9 | 3708 | 2010-07-16 08:56:14 | 0:02:07 | 0:01:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 08:58:21
Agent 1 | 7416 | 2010-07-16 09:03:12 | 0:01:28 | 0:01:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 09:04:40
Agent 1 | 7416 | 2010-07-16 09:05:14 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-07-16 09:05:30
Agent 1 | 3632 | 2010-07-16 09:20:28 | 0:07:42 | 0:07:38 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-16 09:28:10
Agent 2 | 3708 | 2010-07-16 09:27:18 | 0:05:25 | 0:05:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 09:32:43
Agent 3 | 7416 | 2010-07-16 09:32:49 | 0:01:06 | 0:01:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 09:33:55
Agent 4 | 7264 | 2010-07-16 09:34:23 | 0:04:35 | 0:04:29 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-16 09:38:58
Agent 5 | 7416 | 2010-07-16 09:34:24 | 0:04:23 | 0:04:23 |  |  | Outbound | 2010-07-16 09:38:47
Agent 6 | 7416 | 2010-07-16 10:04:49 | 0:02:49 | 0:01:43 | 0:01:01 | 0:00:00 | Inbound ACD | 2010-07-16 10:07:38
Agent 7 | 7416 | 2010-07-16 10:12:48 | 0:01:45 | 0:01:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 10:14:33
Agent 8 | 7416 | 2010-07-16 10:21:53 | 0:02:12 | 0:02:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 10:24:05
Agent 9 | 7416 | 2010-07-16 10:48:41 | 0:05:31 | 0:05:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 10:54:12
Agent 1 | 7416 | 2010-07-16 10:54:14 | 0:01:27 | 0:01:27 |  |  | Outbound | 2010-07-16 10:55:41
Agent 1 | 3708 | 2010-07-16 10:58:13 | 0:14:55 | 0:14:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 11:13:08
Agent 2 | 7264 | 2010-07-16 11:04:09 | 0:01:31 | 0:01:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 11:05:40
Agent 3 | 7416 | 2010-07-16 11:14:35 | 0:01:22 | 0:01:22 |  |  | Outbound | 2010-07-16 11:15:57
Agent 4 | 7416 | 2010-07-16 11:19:32 | 0:07:38 | 0:07:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 11:27:10
Agent 5 | 7264 | 2010-07-16 11:28:05 | 0:02:09 | 0:02:02 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-16 11:30:14
Agent 6 | 7264 | 2010-07-16 11:57:36 | 0:09:58 | 0:09:52 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-16 12:07:34
Agent 7 | 3708 | 2010-07-16 12:57:58 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-07-16 12:58:14
Agent 8 | 7416 | 2010-07-16 13:11:20 | 0:01:19 | 0:01:19 |  |  | Outbound | 2010-07-16 13:12:39
Agent 9 | 3708 | 2010-07-16 14:46:19 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-16 14:46:20
Agent 1 | 3708 | 2010-07-16 15:21:01 | 0:02:57 | 0:02:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 15:23:58
Agent 1 | 7416 | 2010-07-16 15:31:24 | 0:04:46 | 0:04:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 15:36:10
Agent 1 | 3708 | 2010-07-16 15:40:51 | 0:04:46 | 0:04:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-16 15:45:37
Agent 2 | 7416 | 2010-07-16 15:47:04 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-16 15:47:05
Agent 3 | 3660 | 2010-07-19 00:10:45 | 0:00:56 | 0:00:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 00:11:41
Agent 4 | 7320 | 2010-07-19 00:54:30 | 0:01:04 | 0:01:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 00:55:34
Agent 5 | 7320 | 2010-07-19 01:32:33 | 0:00:37 | 0:00:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 01:33:10
Agent 6 | 7320 | 2010-07-19 02:48:31 | 0:06:05 | 0:06:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 02:54:36
Agent 7 | 7320 | 2010-07-19 02:54:37 | 0:06:09 | 0:06:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 03:00:46
Agent 8 | 3660 | 2010-07-19 05:15:00 | 0:02:45 | 0:02:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 05:17:45
Agent 9 | 7320 | 2010-07-19 05:52:57 | 0:06:48 | 0:06:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 05:59:45
Agent 1 | 7320 | 2010-07-19 06:13:56 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 06:14:06
Agent 1 | 3660 | 2010-07-19 06:18:44 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 06:18:54
Agent 2 | 7320 | 2010-07-19 06:18:58 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 06:19:08
Agent 3 | 7320 | 2010-07-19 06:19:09 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-07-19 06:19:12
Agent 4 | 3660 | 2010-07-19 06:19:13 | 0:13:23 | 0:13:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 06:32:36
Agent 5 | 7320 | 2010-07-19 06:44:18 | 0:03:26 | 0:03:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 06:47:44
Agent 6 | 7264 | 2010-07-19 07:43:10 | 0:02:42 | 0:02:34 | 0:00:00 | 0:00:06 | Inbound ACD | 2010-07-19 07:45:52
Agent 7 | 7416 | 2010-07-19 07:55:16 | 0:04:12 | 0:04:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 07:59:28
Agent 8 | 3632 | 2010-07-19 07:57:34 | 0:02:35 | 0:02:31 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-19 08:00:09
Agent 9 | 3708 | 2010-07-19 08:17:51 | 0:00:40 | 0:00:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 08:18:31
Agent 1 | 7416 | 2010-07-19 08:18:36 | 0:01:09 | 0:01:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 08:19:45
Agent 1 | 3708 | 2010-07-19 08:42:09 | 0:00:04 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 08:42:13
Agent 1 | 7416 | 2010-07-19 08:43:41 | 0:04:41 | 0:04:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 08:48:22
Agent 2 | 7416 | 2010-07-19 08:53:47 | 0:04:47 | 0:04:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 08:58:34
Agent 3 | 7264 | 2010-07-19 08:54:28 | 0:01:05 | 0:00:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 08:55:33
Agent 4 | 7416 | 2010-07-19 09:03:15 | 0:01:04 | 0:00:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 09:04:19
Agent 5 | 7416 | 2010-07-19 09:04:20 | 0:01:49 | 0:01:31 | 0:00:10 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-07-19 09:06:09
Agent 6 | 7416 | 2010-07-19 09:05:58 | 0:00:11 | 0:00:11 |  |  | Outbound | 2010-07-19 09:06:09
Agent 7 | 7416 | 2010-07-19 09:06:52 | 0:00:33 | 0:00:14 | 0:00:14 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-07-19 09:07:25
Agent 8 | 7416 | 2010-07-19 09:07:11 | 0:00:14 | 0:00:14 |  |  | Outbound | 2010-07-19 09:07:25
Agent 9 | 3632 | 2010-07-19 09:11:38 | 0:07:43 | 0:07:38 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-19 09:19:21
Agent 1 | 7416 | 2010-07-19 09:14:15 | 0:04:15 | 0:04:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 09:18:30
Agent 1 | 7416 | 2010-07-19 09:22:58 | 0:06:08 | 0:06:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 09:29:06
Agent 2 | 7416 | 2010-07-19 09:29:06 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-19 09:29:07
Agent 3 | 7264 | 2010-07-19 09:34:26 | 0:08:53 | 0:08:48 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-19 09:43:19
Agent 4 | 7416 | 2010-07-19 09:53:01 | 0:01:40 | 0:01:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 09:54:41
Agent 5 | 7416 | 2010-07-19 09:54:45 | 0:02:09 | 0:02:09 |  |  | Outbound | 2010-07-19 09:56:54
Agent 6 | 7416 | 2010-07-19 09:58:57 | 0:01:04 | 0:00:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 10:00:01
Agent 7 | 7416 | 2010-07-19 10:02:53 | 0:00:44 | 0:00:44 |  |  | Outbound | 2010-07-19 10:03:37
Agent 8 | 7416 | 2010-07-19 10:11:35 | 0:00:10 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 10:11:45
Agent 9 | 7264 | 2010-07-19 10:34:03 | 0:53:41 | 0:53:37 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-19 11:27:44
Agent 1 | 3708 | 2010-07-19 10:35:46 | 0:03:27 | 0:03:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 10:39:13
Agent 1 | 3708 | 2010-07-19 10:39:34 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-07-19 10:39:49
Agent 1 | 7416 | 2010-07-19 10:39:58 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-07-19 10:40:06
Agent 2 | 3708 | 2010-07-19 10:44:32 | 0:00:21 | 0:00:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 10:44:53
Agent 3 | 7416 | 2010-07-19 11:24:29 | 0:00:54 | 0:00:28 | 0:00:23 | 0:00:00 | Inbound ACD | 2010-07-19 11:25:23
Agent 4 | 3708 | 2010-07-19 11:24:46 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-07-19 11:25:01
Agent 5 | 3708 | 2010-07-19 11:30:52 | 0:04:02 | 0:04:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 11:34:54
Agent 6 | 7264 | 2010-07-19 11:57:12 | 0:26:37 | 0:26:31 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-19 12:23:49
Agent 7 | 7416 | 2010-07-19 12:17:53 | 0:00:37 | 0:00:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 12:18:30
Agent 8 | 3708 | 2010-07-19 12:42:17 | 0:08:15 | 0:08:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 12:50:32
Agent 9 | 7416 | 2010-07-19 13:04:52 | 0:00:48 | 0:00:11 | 0:00:33 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-07-19 13:05:40
Agent 1 | 3708 | 2010-07-19 13:05:07 | 0:00:33 | 0:00:33 |  |  | Outbound | 2010-07-19 13:05:40
Agent 1 | 7416 | 2010-07-19 13:37:43 | 0:00:40 | 0:00:33 | 0:00:03 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-07-19 13:38:23
Agent 2 | 3708 | 2010-07-19 13:38:20 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-07-19 13:38:23
Agent 3 | 7416 | 2010-07-19 13:44:47 | 0:00:28 | 0:00:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 13:45:15
Agent 4 | 7416 | 2010-07-19 13:49:32 | 0:03:10 | 0:02:38 | 0:00:46 | 0:00:00 | Inbound ACD, Conference | 2010-07-19 13:52:42
Agent 5 | 7416 | 2010-07-19 13:50:18 | 0:00:23 | 0:00:23 |  |  | Outbound | 2010-07-19 13:50:41
Agent 6 | 7264 | 2010-07-19 14:53:40 | 0:03:37 | 0:03:32 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-19 14:57:17
Agent 7 | 7264 | 2010-07-19 15:17:09 | 0:00:24 | 0:00:20 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-19 15:17:33
Agent 8 | 7264 | 2010-07-19 15:30:10 | 0:04:13 | 0:04:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 15:34:23
Agent 9 | 7416 | 2010-07-19 15:36:30 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-19 15:36:31
Agent 1 | 7264 | 2010-07-19 15:36:50 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-19 15:37:00
Agent 1 | 3660 | 2010-07-20 00:37:51 | 0:02:23 | 0:02:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 00:40:14
Agent 1 | 7320 | 2010-07-20 02:00:00 | 0:04:34 | 0:04:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 02:04:34
Agent 2 | 7320 | 2010-07-20 02:33:47 | 0:00:55 | 0:00:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 02:34:42
Agent 3 | 3660 | 2010-07-20 02:36:06 | 0:01:16 | 0:01:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 02:37:22
Agent 4 | 7320 | 2010-07-20 02:37:23 | 0:01:07 | 0:01:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 02:38:30
Agent 5 | 7320 | 2010-07-20 03:10:51 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 03:11:01
Agent 6 | 3660 | 2010-07-20 03:26:24 | 0:03:53 | 0:02:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 03:30:17
Agent 7 | 7320 | 2010-07-20 05:05:01 | 0:00:26 | 0:00:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 05:05:27
Agent 8 | 3660 | 2010-07-20 05:06:09 | 0:07:22 | 0:07:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 05:13:31
Agent 9 | 7320 | 2010-07-20 07:00:18 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 07:00:19
Agent 1 | 3708 | 2010-07-20 07:18:08 | 0:02:40 | 0:02:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 07:20:48
Agent 1 | 7264 | 2010-07-20 07:36:11 | 0:00:30 | 0:00:22 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-20 07:36:41
Agent 2 | 7416 | 2010-07-20 08:15:23 | 0:02:36 | [NAME] | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 08:17:59
Agent 3 | 3708 | 2010-07-20 08:32:56 | 0:00:12 | 0:00:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 08:33:08
Agent 4 | 7264 | 2010-07-20 08:34:20 | 0:03:45 | 0:03:37 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-20 08:38:05
Agent 5 | 7264 | 2010-07-20 09:12:41 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 09:12:51
Agent 6 | 7416 | 2010-07-20 09:24:57 | 0:05:29 | 0:05:29 |  |  | Outbound | 2010-07-20 09:30:26
Agent 7 | 7416 | 2010-07-20 09:42:53 | 0:02:18 | 0:02:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 09:45:11
Agent 8 | 3708 | 2010-07-20 09:55:43 | 0:01:00 | 0:00:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 09:56:43
Agent 9 | 7416 | 2010-07-20 10:18:16 | 0:00:53 | 0:00:53 |  |  | Outbound | 2010-07-20 10:19:09
Agent 1 | 7416 | 2010-07-20 10:27:51 | 0:05:27 | 0:05:27 |  |  | Outbound | 2010-07-20 10:33:18
Agent 1 | 7264 | 2010-07-20 11:38:38 | 0:27:55 | 0:27:50 | 0:00:00 | 0:00:08 | Inbound ACD | 2010-07-20 12:06:33
Agent 1 | 7416 | 2010-07-20 12:11:19 | 0:05:47 | 0:03:51 | 0:01:49 | 0:00:00 | Inbound ACD | 2010-07-20 12:17:06
Agent 2 | 7416 | 2010-07-20 12:18:27 | 0:01:29 | 0:01:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 12:19:56
Agent 3 | 3708 | 2010-07-20 12:33:07 | 0:02:17 | 0:02:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 12:35:24
Agent 4 | 7416 | 2010-07-20 12:35:31 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-20 12:35:32
Agent 5 | 7416 | 2010-07-20 12:37:45 | 0:14:57 | 0:11:39 | 0:03:10 | 0:00:00 | Inbound ACD | 2010-07-20 12:52:42
Agent 6 | 7416 | 2010-07-20 12:52:49 | 0:01:03 | 0:01:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 12:53:52
Agent 7 | 3708 | 2010-07-20 12:56:26 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-20 12:56:27
Agent 8 | 7416 | 2010-07-20 13:01:25 | 0:03:36 | 0:01:42 | 0:01:49 | 0:00:00 | Inbound ACD | 2010-07-20 13:05:01
Agent 9 | 7416 | 2010-07-20 13:08:39 | 0:00:13 | 0:00:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 13:08:52
Agent 1 | 7416 | 2010-07-20 13:15:29 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 13:15:39
Agent 1 | 7416 | 2010-07-20 13:15:39 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-20 13:15:41
Agent 2 | 7416 | 2010-07-20 13:19:32 | 0:00:42 | 0:00:21 | 0:00:17 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-07-20 13:20:14
Agent 3 | 3708 | 2010-07-20 13:19:57 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-07-20 13:20:14
Agent 4 | 7416 | 2010-07-20 13:20:41 | 0:03:22 | 0:03:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 13:24:03
Agent 5 | 3632 | 2010-07-20 13:22:36 | 0:00:05 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 13:22:41
Agent 6 | 7416 | 2010-07-20 13:45:59 | 0:00:25 | 0:00:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 13:46:24
Agent 7 | 3708 | 2010-07-20 13:50:40 | 0:00:04 | 0:00:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 13:50:44
Agent 8 | 7416 | 2010-07-20 13:53:23 | 0:08:20 | 0:08:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 14:01:43
Agent 9 | 7416 | 2010-07-20 14:02:33 | 0:00:33 | 0:00:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 14:03:06
Agent 1 | 3708 | 2010-07-20 14:03:20 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-20 14:03:21
Agent 1 | 7264 | 2010-07-20 14:09:47 | 0:00:36 | 0:00:31 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-20 14:10:23
Agent 1 | 7416 | 2010-07-20 14:37:34 | 0:00:17 | 0:00:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 14:37:51
Agent 2 | 7416 | 2010-07-20 14:40:34 | 0:01:52 | 0:01:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 14:42:26
Agent 3 | 7416 | 2010-07-20 14:42:26 | 0:01:19 | 0:01:19 |  |  | Outbound | 2010-07-20 14:43:45
Agent 4 | 7416 | 2010-07-20 15:14:15 | 0:00:16 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 15:14:31
Agent 5 | 7264 | 2010-07-20 15:20:22 | 0:04:55 | 0:04:06 | 0:00:40 | 0:00:20 | Inbound ACD | 2010-07-20 15:25:17
Agent 6 | 3708 | 2010-07-20 15:37:52 | 0:01:30 | 0:01:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-20 15:39:22
Agent 7 | 7320 | 2010-07-21 00:45:53 | 0:03:11 | 0:03:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 00:49:04
Agent 8 | 7320 | 2010-07-21 02:08:31 | 0:00:58 | 0:00:34 | 0:00:19 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-07-21 02:09:29
Agent 9 | 3660 | 2010-07-21 02:09:10 | 0:00:19 | 0:00:19 |  |  | Outbound | 2010-07-21 02:09:29
Agent 1 | 7320 | 2010-07-21 02:40:49 | 0:02:46 | 0:02:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 02:43:35
Agent 1 | 3660 | 2010-07-21 03:09:56 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 03:10:06
Agent 2 | 7320 | 2010-07-21 04:04:32 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 04:04:42
Agent 3 | 7320 | 2010-07-21 04:04:57 | 0:06:23 | 0:06:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 04:11:20
Agent 4 | 3660 | 2010-07-21 04:20:59 | 0:01:26 | 0:01:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 04:22:25
Agent 5 | 7320 | 2010-07-21 05:12:30 | 0:01:54 | 0:01:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 05:14:24
Agent 6 | 7320 | 2010-07-21 06:07:05 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 06:07:15
Agent 7 | 7320 | 2010-07-21 06:07:24 | 0:00:32 | 0:00:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 06:07:56
Agent 8 | 3660 | 2010-07-21 06:16:03 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 06:16:13
Agent 9 | 7416 | 2010-07-21 07:13:04 | 0:00:03 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 07:13:07
Agent 1 | 7416 | 2010-07-21 07:28:24 | 0:01:33 | 0:00:43 | 0:00:59 | 0:00:00 | Inbound ACD, Conference | 2010-07-21 07:29:57
Agent 1 | 7416 | 2010-07-21 07:28:43 | 0:00:23 | 0:00:23 |  |  | Outbound | 2010-07-21 07:29:06
Agent 1 | 3708 | 2010-07-21 07:29:36 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-07-21 07:29:54
Agent 2 | 7416 | 2010-07-21 07:30:54 | 0:00:07 | 0:00:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 07:31:01
Agent 3 | 3708 | 2010-07-21 07:31:34 | 0:00:15 | 0:00:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 07:31:49
Agent 4 | 3708 | 2010-07-21 07:36:51 | 0:16:32 | 0:16:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 07:53:23
Agent 5 | 3632 | 2010-07-21 07:43:46 | 0:00:47 | 0:00:43 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-21 07:44:33
Agent 6 | 3708 | 2010-07-21 08:03:53 | 0:02:17 | 0:02:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 08:06:10
Agent 7 | 7264 | 2010-07-21 08:04:35 | 0:08:48 | 0:06:59 | 0:01:42 | 0:00:20 | Inbound ACD | 2010-07-21 08:13:23
Agent 8 | 7416 | 2010-07-21 08:07:48 | 0:02:10 | 0:02:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 08:09:58
Agent 9 | 7416 | 2010-07-21 08:15:01 | 0:01:32 | 0:01:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 08:16:33
Agent 1 | 7416 | 2010-07-21 08:32:48 | 0:02:17 | 0:02:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 08:35:05
Agent 1 | 7416 | 2010-07-21 08:43:27 | 0:01:31 | 0:01:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 08:44:58
Agent 2 | 7416 | 2010-07-21 08:51:40 | 0:00:43 | 0:00:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 08:52:23
Agent 3 | 3632 | 2010-07-21 08:55:31 | 0:04:27 | 0:04:21 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-21 08:59:58
Agent 4 | 7416 | 2010-07-21 08:59:41 | 0:10:39 | 0:10:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 09:10:20
Agent 5 | 3632 | 2010-07-21 09:07:10 | 0:01:26 | 0:01:20 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-21 09:08:36
Agent 6 | 7416 | 2010-07-21 09:12:23 | 0:03:01 | 0:03:01 |  |  | Outbound | 2010-07-21 09:15:24
Agent 7 | 7416 | 2010-07-21 09:20:30 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-21 09:20:32
Agent 8 | 7416 | 2010-07-21 09:20:54 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-21 09:20:56
Agent 9 | 7264 | 2010-07-21 09:25:19 | 0:01:16 | 0:01:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-21 09:26:35
Agent 1 | 3708 | 2010-07-21 09:32:49 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-07-21 09:33:04
Agent 1 | 7264 | 2010-07-21 09:43:11 | 0:02:12 | 0:02:07 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-21 09:45:23
Agent 1 | 3708 | 2010-07-21 09:43:30 | 0:00:22 | 0:00:12 | 0:00:03 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-07-21 09:43:52
Agent 2 | 7416 | 2010-07-21 09:43:49 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-07-21 09:43:52
Agent 3 | 7416 | 2010-07-21 10:07:40 | 0:00:18 | 0:00:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 10:07:58
Agent 4 | 3708 | 2010-07-21 10:08:05 | 0:04:29 | 0:04:29 |  |  | Outbound | 2010-07-21 10:12:34
Agent 5 | 3632 | 2010-07-21 10:14:25 | 0:00:37 | 0:00:29 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-21 10:15:02
Agent 6 | 7416 | 2010-07-21 10:26:53 | 0:00:45 | 0:00:45 |  |  | Outbound | 2010-07-21 10:27:38
Agent 7 | 7416 | 2010-07-21 10:31:19 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-07-21 10:31:27
Agent 8 | 3632 | 2010-07-21 10:31:24 | 0:07:05 | 0:07:01 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-21 10:38:29
Agent 9 | 7416 | 2010-07-21 10:31:27 | 0:05:28 | 0:05:28 |  |  | Outbound | 2010-07-21 10:36:55
Agent 1 | 3632 | 2010-07-21 10:51:00 | 0:02:04 | 0:01:58 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-21 10:53:04
Agent 1 | 7264 | 2010-07-21 10:56:19 | 0:05:39 | 0:04:20 | 0:01:11 | 0:00:20 | Inbound ACD | 2010-07-21 11:01:58
Agent 2 | 3632 | 2010-07-21 11:23:52 | 0:01:20 | 0:01:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 11:25:12
Agent 3 | 3632 | 2010-07-21 11:27:43 | 0:00:53 | 0:00:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 11:28:36
Agent 4 | 7264 | 2010-07-21 11:29:47 | 0:01:02 | 0:00:53 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-21 11:30:49
Agent 5 | 7264 | 2010-07-21 11:35:44 | 0:05:21 | 0:05:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 11:41:05
Agent 6 | 7264 | 2010-07-21 12:02:11 | 0:07:19 | 0:07:13 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-21 12:09:30
Agent 7 | 7416 | 2010-07-21 12:02:37 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 12:02:47
Agent 8 | 7416 | 2010-07-21 12:08:36 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-07-21 12:08:51
Agent 9 | 7416 | 2010-07-21 12:19:46 | 0:00:59 | 0:00:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 12:20:45
Agent 1 | 3708 | 2010-07-21 12:23:50 | 0:04:52 | 0:04:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 12:28:42
Agent 1 | 7264 | 2010-07-21 12:36:24 | 0:09:16 | 0:09:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-21 12:45:40
Agent 1 | 3708 | 2010-07-21 12:46:23 | 0:03:38 | 0:03:38 |  |  | Outbound | 2010-07-21 12:50:01
Agent 2 | 7416 | 2010-07-21 13:06:11 | 0:00:38 | 0:00:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 13:06:49
Agent 3 | 7264 | 2010-07-21 13:55:24 | 0:05:36 | 0:02:13 | 0:03:13 | 0:00:15 | Inbound ACD, Transfer-Out | 2010-07-21 14:01:00
Agent 4 | 7264 | 2010-07-21 14:00:24 | 0:00:19 | 0:00:19 |  |  | Outbound | 2010-07-21 14:00:43
Agent 5 | 3632 | 2010-07-21 14:00:49 | 0:00:11 | 0:00:11 |  |  | Outbound | 2010-07-21 14:01:00
Agent 6 | 7416 | 2010-07-21 14:14:20 | 0:00:24 | 0:00:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 14:14:44
Agent 7 | 7416 | 2010-07-21 14:18:50 | 0:01:28 | 0:01:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 14:20:18
Agent 8 | 3708 | 2010-07-21 14:21:38 | 0:07:54 | 0:07:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 14:29:32
Agent 9 | 7416 | 2010-07-21 14:30:51 | 0:00:08 | 0:00:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 14:30:59
Agent 1 | 3708 | 2010-07-21 14:46:00 | 0:01:01 | 0:00:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 14:47:01
Agent 1 | 7264 | 2010-07-21 15:01:32 | 0:00:38 | 0:00:12 | 0:00:16 | 0:00:20 | Inbound ACD | 2010-07-21 15:02:10
Agent 2 | 3632 | 2010-07-21 15:01:41 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-21 15:01:43
Agent 3 | 7264 | 2010-07-21 15:01:52 | 0:00:13 | 0:00:13 |  |  | Outbound | 2010-07-21 15:02:05
Agent 4 | 7264 | 2010-07-21 15:13:19 | 0:48:24 | 0:48:20 | 0:00:00 | 0:00:07 | Inbound ACD | 2010-07-21 16:01:43
Agent 5 | 7416 | 2010-07-21 15:21:41 | 0:00:02 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 15:21:43
Agent 6 | 7416 | 2010-07-21 15:21:44 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-07-21 15:21:48
Agent 7 | 7416 | 2010-07-21 15:22:02 | 0:00:32 | 0:00:32 |  |  | Outbound | 2010-07-21 15:22:34
Agent 8 | 7416 | 2010-07-21 15:58:10 | 0:01:02 | 0:01:02 |  |  | Outbound | 2010-07-21 15:59:12
Agent 9 | 7320 | 2010-07-21 22:32:47 | 0:00:05 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-21 22:32:52
Agent 1 | 7372 | 2010-07-22 00:53:39 | 0:02:49 | 0:01:37 | 0:01:44 | 0:00:00 | Inbound ACD | 2010-07-22 00:56:28
Agent 1 | 3686 | 2010-07-22 01:00:26 | 0:03:39 | 0:03:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 01:04:05
Agent 1 | 7320 | 2010-07-22 02:14:07 | 0:11:52 | 0:11:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 02:25:59
Agent 2 | 7372 | 2010-07-22 04:10:30 | 0:01:02 | 0:00:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 04:11:32
Agent 3 | 7372 | 2010-07-22 06:05:57 | 0:03:05 | 0:02:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 06:09:02
Agent 4 | 7320 | 2010-07-22 06:16:18 | 0:04:52 | 0:04:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 06:21:10
Agent 5 | 3708 | 2010-07-22 06:52:14 | 0:01:18 | 0:01:18 |  |  | Outbound | 2010-07-22 06:53:32
Agent 6 | 7372 | 2010-07-22 06:56:56 | 0:05:56 | 0:05:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 07:02:52
Agent 7 | 7416 | 2010-07-22 07:04:32 | 0:01:47 | 0:01:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 07:06:19
Agent 8 | 3708 | 2010-07-22 07:06:21 | 0:01:38 | 0:01:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 07:07:59
Agent 9 | 7416 | 2010-07-22 07:10:06 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-22 07:10:07
Agent 1 | 7264 | 2010-07-22 07:34:45 | 0:05:31 | 0:05:23 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-22 07:40:16
Agent 1 | 3708 | 2010-07-22 07:42:22 | 0:00:10 | 0:00:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 07:42:32
Agent 2 | 3708 | 2010-07-22 07:55:01 | 0:04:05 | [NAME] | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 07:59:06
Agent 3 | 3708 | 2010-07-22 08:14:33 | 0:00:40 | 0:00:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 08:15:13
Agent 4 | 3708 | 2010-07-22 08:27:16 | 0:02:36 | 0:02:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 08:29:52
Agent 5 | 3708 | 2010-07-22 08:45:53 | 0:01:58 | 0:01:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 08:47:51
Agent 6 | 7416 | 2010-07-22 09:07:27 | 0:00:20 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 09:07:47
Agent 7 | 3708 | 2010-07-22 09:12:12 | 0:02:45 | 0:02:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 09:14:57
Agent 8 | 7264 | 2010-07-22 09:12:45 | 0:06:14 | 0:06:09 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-22 09:18:59
Agent 9 | 7416 | 2010-07-22 09:17:39 | 0:00:35 | 0:00:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 09:18:14
Agent 1 | 3708 | 2010-07-22 09:30:37 | 0:00:16 | 0:00:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 09:30:53
Agent 1 | 7416 | 2010-07-22 09:50:42 | 0:00:49 | 0:00:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 09:51:31
Agent 1 | 7416 | 2010-07-22 10:09:44 | 0:08:31 | 0:08:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 10:18:15
Agent 2 | 3708 | 2010-07-22 10:28:35 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-07-22 10:28:40
Agent 3 | 7416 | 2010-07-22 10:28:40 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-07-22 10:28:47
Agent 4 | 7416 | 2010-07-22 10:28:48 | 0:02:19 | 0:02:19 |  |  | Outbound | 2010-07-22 10:31:07
Agent 5 | 7416 | 2010-07-22 10:32:36 | 0:04:26 | 0:04:26 |  |  | Outbound | 2010-07-22 10:37:02
Agent 6 | 3632 | 2010-07-22 10:38:18 | 0:02:15 | 0:02:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 10:40:33
Agent 7 | 3632 | 2010-07-22 10:45:27 | 0:01:42 | 0:01:35 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-22 10:47:09
Agent 8 | 3632 | 2010-07-22 11:21:19 | 0:06:32 | 0:06:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 11:27:51
Agent 9 | 7264 | 2010-07-22 12:26:56 | 0:04:08 | 0:04:00 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-22 12:31:04
Agent 1 | 7416 | 2010-07-22 12:31:25 | 0:10:02 | 0:09:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 12:41:27
Agent 1 | 3632 | 2010-07-22 13:46:08 | 0:04:16 | 0:04:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-22 13:50:24
Agent 2 | 3708 | 2010-07-22 13:57:09 | 0:32:46 | 0:32:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 14:29:55
Agent 3 | 7264 | 2010-07-22 14:03:09 | 0:01:02 | 0:00:57 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-22 14:04:11
Agent 4 | 7264 | 2010-07-22 14:13:06 | 0:00:20 | 0:00:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-22 14:13:26
Agent 5 | 7264 | 2010-07-22 14:19:36 | 0:23:54 | 0:22:04 | 0:01:42 | 0:00:20 | Inbound ACD | 2010-07-22 14:43:30
Agent 6 | 3708 | 2010-07-22 14:30:42 | 0:02:44 | 0:02:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 14:33:26
Agent 7 | 3632 | 2010-07-22 14:44:31 | 0:00:40 | 0:00:38 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-22 14:45:11
Agent 8 | 7264 | 2010-07-22 14:45:44 | 0:04:41 | 0:01:12 | 0:03:23 | 0:00:20 | Inbound ACD | 2010-07-22 14:50:25
Agent 9 | 7416 | 2010-07-22 14:46:22 | 0:01:02 | 0:00:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 14:47:24
Agent 1 | 7416 | 2010-07-22 14:50:32 | 0:00:19 | 0:00:11 | 0:00:02 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-07-22 14:50:51
Agent 1 | 7416 | 2010-07-22 14:50:49 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-22 14:50:51
Agent 1 | 7416 | 2010-07-22 14:55:01 | 0:03:21 | 0:03:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 14:58:22
Agent 2 | 7416 | 2010-07-22 15:23:46 | 0:01:28 | 0:01:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 15:25:14
Agent 3 | 3708 | 2010-07-22 15:27:50 | 0:01:01 | 0:01:01 |  |  | Outbound | 2010-07-22 15:28:51
Agent 4 | 7416 | 2010-07-22 15:29:04 | 0:00:23 | 0:00:23 |  |  | Outbound | 2010-07-22 15:29:27
Agent 5 | 7416 | 2010-07-22 15:42:38 | 0:00:19 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 15:42:57
Agent 6 | 3708 | 2010-07-22 15:43:02 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-22 15:43:03
Agent 7 | 3708 | 2010-07-22 15:48:07 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-07-22 15:48:13
Agent 8 | 7416 | 2010-07-22 15:48:13 | 0:31:03 | 0:31:03 |  |  | Outbound | 2010-07-22 16:19:16
Agent 9 | 3632 | 2010-07-22 15:55:30 | 0:15:42 | 0:15:37 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-22 16:11:12
Agent 1 | 3708 | 2010-07-22 16:19:48 | 0:02:38 | 0:02:38 |  |  | Outbound | 2010-07-22 16:22:26
Agent 1 | 7416 | 2010-07-22 16:22:11 | 0:34:31 | 0:34:31 |  |  | Outbound | 2010-07-22 16:56:42
Agent 2 | 7416 | 2010-07-22 16:22:48 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-07-22 16:22:55
Agent 3 | 3708 | 2010-07-22 16:23:05 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-07-22 16:23:23
Agent 4 | 7372 | 2010-07-22 23:35:11 | 0:01:21 | 0:01:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 23:36:32
Agent 5 | 3686 | 2010-07-22 23:46:51 | 0:02:30 | 0:02:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-22 23:49:21
Agent 6 | 7372 | 2010-07-23 02:10:33 | 0:01:38 | 0:01:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 02:12:11
Agent 7 | 3686 | 2010-07-23 03:56:10 | 0:02:29 | 0:02:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 03:58:39
Agent 8 | 7372 | 2010-07-23 04:21:10 | 0:01:01 | 0:00:55 | 0:00:14 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-07-23 04:22:11
Agent 9 | 7372 | 2010-07-23 04:21:33 | 0:00:22 | 0:00:22 |  |  | Outbound | 2010-07-23 04:21:55
Agent 1 | 3686 | 2010-07-23 04:22:00 | 0:00:11 | 0:00:11 |  |  | Outbound | 2010-07-23 04:22:11
Agent 1 | 7372 | 2010-07-23 05:04:25 | 0:09:25 | 0:06:20 | 0:04:58 | 0:00:00 | Inbound ACD | 2010-07-23 05:13:50
Agent 1 | 7372 | 2010-07-23 05:13:50 | 0:02:38 | 0:02:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 05:16:28
Agent 2 | 3686 | 2010-07-23 05:23:04 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 05:23:14
Agent 3 | 3686 | 2010-07-23 05:52:00 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 05:52:10
Agent 4 | 7372 | 2010-07-23 06:36:10 | 0:01:48 | 0:01:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 06:37:58
Agent 5 | 3686 | 2010-07-23 06:45:58 | 0:02:07 | 0:02:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 06:48:05
Agent 6 | 7372 | 2010-07-23 06:56:29 | 0:03:11 | 0:03:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 06:59:40
Agent 7 | 7264 | 2010-07-23 07:00:05 | 0:00:03 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 07:00:08
Agent 8 | 3708 | 2010-07-23 07:05:51 | 0:01:04 | 0:00:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 07:06:55
Agent 9 | 7264 | 2010-07-23 07:23:26 | 0:00:49 | 0:00:44 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-23 07:24:15
Agent 1 | 7416 | 2010-07-23 08:22:47 | 0:02:11 | 0:02:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 08:24:58
Agent 1 | 7416 | 2010-07-23 08:36:02 | 0:01:06 | 0:01:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 08:37:08
Agent 2 | 3708 | 2010-07-23 08:43:53 | 0:02:08 | 0:00:46 | 0:01:14 | 0:00:00 | Inbound ACD | 2010-07-23 08:46:01
Agent 3 | 7264 | 2010-07-23 09:00:17 | 0:02:32 | [NAME] | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-23 09:02:49
Agent 4 | 7416 | 2010-07-23 09:08:47 | 0:03:07 | 0:02:02 | 0:00:56 | 0:00:00 | Inbound ACD | 2010-07-23 09:11:54
Agent 5 | 7416 | 2010-07-23 09:09:37 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-07-23 09:09:53
Agent 6 | 7416 | 2010-07-23 09:09:58 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-07-23 09:10:14
Agent 7 | 7416 | 2010-07-23 09:11:04 | 0:00:19 | 0:00:19 |  |  | Outbound | 2010-07-23 09:11:23
Agent 8 | 3708 | 2010-07-23 09:14:09 | 0:02:38 | 0:00:44 | 0:01:48 | 0:00:00 | Inbound ACD | 2010-07-23 09:16:47
Agent 9 | 7416 | 2010-07-23 09:18:31 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-07-23 09:18:37
Agent 1 | 3708 | 2010-07-23 09:19:09 | 0:03:21 | 0:03:21 |  |  | Outbound | 2010-07-23 09:22:30
Agent 1 | 3708 | 2010-07-23 09:28:13 | 0:01:02 | 0:00:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 09:29:15
Agent 1 | 7416 | 2010-07-23 09:30:24 | 0:02:57 | 0:02:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 09:33:21
Agent 2 | 3708 | 2010-07-23 09:39:09 | 0:00:14 | 0:00:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 09:39:23
Agent 3 | 7416 | 2010-07-23 09:41:49 | 0:01:07 | 0:00:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 09:42:56
Agent 4 | 7416 | 2010-07-23 09:51:06 | 0:01:29 | 0:01:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 09:52:35
Agent 5 | 3632 | 2010-07-23 09:55:02 | 0:30:03 | 0:30:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 10:25:05
Agent 6 | 7264 | 2010-07-23 10:58:23 | 0:02:35 | 0:02:29 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-23 11:00:58
Agent 7 | 3708 | 2010-07-23 11:04:54 | 0:03:54 | 0:02:31 | 0:01:16 | 0:00:00 | Inbound ACD | 2010-07-23 11:08:48
Agent 8 | 7416 | 2010-07-23 11:05:52 | 0:01:15 | 0:01:15 |  |  | Outbound | 2010-07-23 11:07:07
Agent 9 | 7264 | 2010-07-23 11:35:04 | 0:00:22 | 0:00:16 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-23 11:35:26
Agent 1 | 7264 | 2010-07-23 12:10:13 | 0:00:03 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 12:10:16
Agent 1 | 7264 | 2010-07-23 12:19:57 | 0:00:28 | 0:00:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 12:20:25
Agent 2 | 3708 | 2010-07-23 13:10:09 | 0:00:19 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 13:10:28
Agent 3 | 7416 | 2010-07-23 13:19:42 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-07-23 13:19:58
Agent 4 | 3708 | 2010-07-23 13:20:01 | 0:01:48 | 0:01:48 |  |  | Outbound | 2010-07-23 13:21:49
Agent 5 | 7264 | 2010-07-23 13:25:42 | 0:00:05 | 0:00:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 13:25:47
Agent 6 | 3708 | 2010-07-23 13:46:30 | 0:00:29 | 0:00:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 13:46:59
Agent 7 | 7416 | 2010-07-23 13:56:48 | 0:01:05 | 0:01:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 13:57:53
Agent 8 | 3708 | 2010-07-23 13:59:07 | 0:05:04 | 0:04:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 14:04:11
Agent 9 | 7264 | 2010-07-23 13:59:39 | 0:03:39 | 0:01:45 | 0:01:46 | 0:00:20 | Inbound ACD | 2010-07-23 14:03:18
Agent 1 | 3708 | 2010-07-23 14:04:55 | 0:04:28 | 0:04:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 14:09:23
Agent 1 | 3708 | 2010-07-23 14:09:24 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-07-23 14:09:24
Agent 1 | 7264 | 2010-07-23 14:33:10 | 0:01:59 | 0:01:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 14:35:09
Agent 2 | 3708 | 2010-07-23 15:06:38 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-07-23 15:06:54
Agent 3 | 3708 | 2010-07-23 15:34:16 | 0:01:55 | 0:01:55 |  |  | Outbound | 2010-07-23 15:36:11
Agent 4 | 7416 | 2010-07-23 15:40:16 | 0:03:14 | 0:03:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 15:43:30
Agent 5 | 7264 | 2010-07-23 15:41:13 | 0:02:44 | 0:02:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-23 15:43:57
Agent 6 | 7372 | 2010-07-26 01:29:55 | 0:01:09 | 0:01:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-26 01:31:04
Agent 7 | 3660 | 2010-07-26 03:02:15 | 0:07:49 | 0:07:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-26 03:10:04
Agent 8 | 7372 | 2010-07-26 05:00:28 | 0:08:18 | 0:08:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-26 05:08:46
Agent 9 | 7320 | 2010-07-26 06:19:02 | 0:00:43 | 0:00:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-26 06:19:45
Agent 1 | 3686 | 2010-07-26 06:37:22 | 0:04:47 | 0:04:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-26 06:42:09
Agent 1 | 7372 | 2010-07-26 06:54:03 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-26 06:54:04
Agent 2 | 7372 | 2010-07-26 06:54:57 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-07-26 06:54:57
Agent 3 | 3686 | 2010-07-26 06:55:34 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-26 06:55:35
Agent 4 | 7372 | 2010-07-26 06:57:31 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-07-26 06:57:31
Agent 5 | 7372 | 2010-07-26 06:58:22 | 0:04:10 | 0:04:10 |  |  | Outbound | 2010-07-26 07:02:32
Agent 6 | 3686 | 2010-07-26 07:08:14 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-26 07:08:24
Agent 7 | 7264 | 2010-07-26 07:12:27 | 0:07:19 | 0:07:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-26 07:19:46
Agent 8 | 7264 | 2010-07-26 07:20:39 | 0:08:25 | 0:08:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-26 07:29:04
Agent 9 | 7372 | 2010-07-26 07:30:02 | 0:03:59 | 0:03:59 |  |  | Outbound | 2010-07-26 07:34:01
Agent 1 | 7264 | 2010-07-26 07:52:18 | 0:01:43 | 0:01:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-26 07:54:01
Agent 1 | 3632 | 2010-07-26 08:21:31 | 0:01:33 | 0:01:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-26 08:23:04
Agent 1 | 7264 | 2010-07-26 08:31:33 | 0:01:23 | 0:01:18 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-26 08:32:56
Agent 2 | 7264 | 2010-07-26 08:42:01 | 0:05:02 | 0:04:57 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-26 08:47:03
Agent 3 | 3632 | 2010-07-26 09:33:22 | 0:09:20 | 0:09:14 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-26 09:42:42
Agent 4 | 7264 | 2010-07-26 10:01:51 | 0:01:41 | 0:01:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-26 10:03:32
Agent 5 | 7264 | 2010-07-26 10:18:19 | 0:00:15 | 0:00:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-26 10:18:34
Agent 6 | 7264 | 2010-07-26 10:55:50 | 0:07:14 | 0:07:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-26 11:03:04
Agent 7 | 3632 | 2010-07-26 11:16:08 | 0:33:18 | 0:33:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-26 11:49:26
Agent 8 | 3632 | 2010-07-26 11:50:06 | 0:01:41 | 0:01:36 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-26 11:51:47
Agent 9 | 3660 | 2010-07-26 22:11:53 | 0:04:50 | 0:04:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-26 22:16:43
Agent 1 | 7372 | 2010-07-27 01:36:47 | 0:04:58 | 0:04:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 01:41:45
Agent 1 | 7320 | 2010-07-27 01:51:29 | 0:00:28 | 0:00:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 01:51:57
Agent 2 | 3686 | 2010-07-27 01:52:02 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-07-27 01:52:05
Agent 3 | 7320 | 2010-07-27 02:33:43 | 0:11:11 | 0:11:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 02:44:54
Agent 4 | 7372 | 2010-07-27 03:06:47 | 0:02:30 | 0:02:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 03:09:17
Agent 5 | 7264 | 2010-07-27 07:13:23 | 0:04:23 | 0:04:17 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-27 07:17:46
Agent 6 | 3708 | 2010-07-27 07:22:04 | 0:05:20 | 0:05:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 07:27:24
Agent 7 | 7264 | 2010-07-27 07:29:58 | 0:03:19 | 0:03:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-27 07:33:17
Agent 8 | 7372 | 2010-07-27 07:34:20 | 0:01:11 | 0:01:11 |  |  | Outbound | 2010-07-27 07:35:31
Agent 9 | 7372 | 2010-07-27 07:43:41 | 0:00:13 | 0:00:13 |  |  | Outbound | 2010-07-27 07:43:54
Agent 1 | 7416 | 2010-07-27 07:45:25 | 0:02:20 | 0:02:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 07:47:45
Agent 1 | 3632 | 2010-07-27 07:45:33 | 0:13:37 | 0:13:31 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-27 07:59:10
Agent 1 | 7416 | 2010-07-27 07:53:03 | [NAME] | 0:03:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 07:57:04
Agent 2 | 7264 | 2010-07-27 07:59:49 | 0:05:02 | 0:04:55 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-27 08:04:51
Agent 3 | 7416 | 2010-07-27 08:00:49 | 0:05:26 | 0:05:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 08:06:15
Agent 4 | 7416 | 2010-07-27 08:06:16 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-07-27 08:06:16
Agent 5 | 7416 | 2010-07-27 08:09:52 | 0:00:07 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 08:09:59
Agent 6 | 7416 | 2010-07-27 08:11:51 | 0:01:47 | 0:01:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 08:13:38
Agent 7 | 3632 | 2010-07-27 08:16:58 | 0:06:15 | 0:06:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-27 08:23:13
Agent 8 | 7416 | 2010-07-27 08:18:12 | 0:00:51 | 0:00:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 08:19:03
Agent 9 | 3708 | 2010-07-27 08:19:15 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-07-27 08:19:32
Agent 1 | 3708 | 2010-07-27 08:38:26 | 0:00:34 | 0:00:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 08:39:00
Agent 1 | 3708 | 2010-07-27 08:49:20 | 0:00:07 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 08:49:27
Agent 2 | 7416 | 2010-07-27 08:52:36 | 0:11:21 | 0:11:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 09:03:57
Agent 3 | 7264 | 2010-07-27 08:54:24 | 0:00:27 | 0:00:20 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-27 08:54:51
Agent 4 | 7416 | 2010-07-27 09:05:10 | 0:02:30 | 0:02:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 09:07:40
Agent 5 | 3708 | 2010-07-27 09:09:34 | 0:07:11 | 0:07:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 09:16:45
Agent 6 | 7264 | 2010-07-27 09:09:47 | 0:02:37 | 0:02:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 09:12:24
Agent 7 | 7264 | 2010-07-27 09:16:34 | 0:09:03 | 0:08:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 09:25:37
Agent 8 | 3708 | 2010-07-27 09:32:49 | 0:00:55 | 0:00:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 09:33:44
Agent 9 | 7416 | 2010-07-27 09:39:33 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-07-27 09:39:37
Agent 1 | 3708 | 2010-07-27 10:10:27 | 0:03:04 | 0:03:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 10:13:31
Agent 1 | 7416 | 2010-07-27 10:14:10 | 0:00:39 | 0:00:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 10:14:49
Agent 1 | 7416 | 2010-07-27 10:16:37 | 0:05:02 | 0:04:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 10:21:39
Agent 2 | 7264 | 2010-07-27 10:25:08 | 0:14:56 | 0:14:52 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-27 10:40:04
Agent 3 | 7416 | 2010-07-27 10:33:23 | 0:03:47 | 0:03:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 10:37:10
Agent 4 | 3708 | 2010-07-27 10:50:50 | 0:02:04 | 0:02:04 |  |  | Outbound | 2010-07-27 10:52:54
Agent 5 | 7264 | 2010-07-27 10:55:22 | 0:01:12 | 0:01:07 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-27 10:56:34
Agent 6 | 7264 | 2010-07-27 11:21:25 | 0:02:03 | 0:01:59 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-27 11:23:28
Agent 7 | 7416 | 2010-07-27 12:07:11 | 0:00:26 | 0:00:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 12:07:37
Agent 8 | 3708 | 2010-07-27 12:09:31 | 0:02:26 | 0:02:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 12:11:57
Agent 9 | 7264 | 2010-07-27 12:11:11 | 0:10:26 | 0:10:18 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-27 12:21:37
Agent 1 | 7416 | 2010-07-27 12:25:44 | 0:01:06 | 0:00:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 12:26:50
Agent 1 | 3632 | 2010-07-27 12:25:56 | 0:01:37 | 0:01:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 12:27:33
Agent 2 | 7416 | 2010-07-27 12:33:44 | 0:06:18 | 0:06:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 12:40:02
Agent 3 | 7416 | 2010-07-27 13:05:01 | 0:00:32 | 0:00:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 13:05:33
Agent 4 | 7416 | 2010-07-27 13:08:16 | 0:00:37 | 0:00:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 13:08:53
Agent 5 | 7416 | 2010-07-27 13:32:04 | 0:05:45 | 0:05:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 13:37:49
Agent 6 | 3708 | 2010-07-27 13:39:01 | 0:01:27 | 0:01:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 13:40:28
Agent 7 | 7416 | 2010-07-27 13:45:31 | 0:00:33 | 0:00:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 13:46:04
Agent 8 | 3708 | 2010-07-27 13:48:31 | 0:00:11 | 0:00:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 13:48:42
Agent 9 | 7264 | 2010-07-27 13:48:58 | 0:09:15 | 0:09:07 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-27 13:58:13
Agent 1 | 3708 | 2010-07-27 13:51:43 | 0:03:26 | 0:02:20 | 0:00:58 | 0:00:00 | Inbound ACD | 2010-07-27 13:55:09
Agent 1 | 3708 | 2010-07-27 14:00:41 | 0:02:01 | 0:01:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 14:02:42
Agent 1 | 7416 | 2010-07-27 14:25:27 | 0:01:04 | 0:00:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 14:26:31
Agent 2 | 3708 | 2010-07-27 14:41:11 | 0:03:59 | 0:03:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 14:45:10
Agent 3 | 7264 | 2010-07-27 14:45:51 | 0:03:29 | 0:03:24 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-27 14:49:20
Agent 4 | 7416 | 2010-07-27 14:54:10 | 0:00:21 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 14:54:31
Agent 5 | 7416 | 2010-07-27 15:10:36 | 0:05:59 | 0:05:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-27 15:16:35
Agent 6 | 3708 | 2010-07-27 15:50:48 | 0:00:58 | 0:00:58 |  |  | Outbound | 2010-07-27 15:51:46
Agent 7 | 3686 | 2010-07-28 02:14:38 | 0:02:50 | 0:02:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 02:17:28
Agent 8 | 7372 | 2010-07-28 02:20:04 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-28 02:20:05
Agent 9 | 7320 | 2010-07-28 02:43:23 | 0:02:20 | 0:02:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 02:45:43
Agent 1 | 7372 | 2010-07-28 03:24:08 | 0:00:17 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 03:24:25
Agent 1 | 7320 | 2010-07-28 04:23:48 | 0:02:21 | 0:02:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 04:26:09
Agent 2 | 3686 | 2010-07-28 05:39:38 | 0:00:45 | 0:00:40 | 0:00:13 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-07-28 05:40:23
Agent 3 | 7372 | 2010-07-28 05:39:58 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-07-28 05:40:06
Agent 4 | 7372 | 2010-07-28 05:40:10 | 0:00:13 | 0:00:13 |  |  | Outbound | 2010-07-28 05:40:23
Agent 5 | 7320 | 2010-07-28 06:40:58 | 0:29:46 | 0:29:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 07:10:44
Agent 6 | 7372 | 2010-07-28 06:49:26 | 0:00:50 | 0:00:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 06:50:16
Agent 7 | 7416 | 2010-07-28 07:04:06 | 0:00:17 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 07:04:23
Agent 8 | 7372 | 2010-07-28 07:05:04 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 07:05:14
Agent 9 | 7416 | 2010-07-28 07:12:02 | 0:08:58 | 0:08:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 07:21:00
Agent 1 | 7416 | 2010-07-28 07:21:02 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-07-28 07:21:02
Agent 1 | 3708 | 2010-07-28 07:44:35 | 0:04:13 | 0:04:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 07:48:48
Agent 1 | 7416 | 2010-07-28 07:54:41 | 0:01:29 | 0:01:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 07:56:10
Agent 2 | 7416 | 2010-07-28 07:59:01 | 0:30:56 | 0:30:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 08:29:57
Agent 3 | 7416 | 2010-07-28 08:39:22 | 0:00:21 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 08:39:43
Agent 4 | 7416 | 2010-07-28 08:40:39 | 0:02:25 | 0:02:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 08:43:04
Agent 5 | 7416 | 2010-07-28 08:51:35 | 0:00:15 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 08:51:50
Agent 6 | 7416 | 2010-07-28 08:51:51 | 0:02:04 | 0:02:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 08:53:55
Agent 7 | 7416 | 2010-07-28 08:54:26 | 0:00:16 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 08:54:42
Agent 8 | 7264 | 2010-07-28 08:55:00 | 0:01:15 | 0:01:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-28 08:56:15
Agent 9 | 3632 | 2010-07-28 09:01:13 | 0:01:09 | 0:01:02 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-28 09:02:22
Agent 1 | 7264 | 2010-07-28 09:03:22 | 0:00:21 | 0:00:21 |  |  | Inbound Non-ACD | 2010-07-28 09:03:43
Agent 1 | 7416 | 2010-07-28 09:08:16 | 0:00:15 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 09:08:31
Agent 2 | 7416 | 2010-07-28 09:26:19 | 0:03:21 | 0:03:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 09:29:40
Agent 3 | 7264 | 2010-07-28 09:43:15 | 0:11:04 | 0:10:58 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-28 09:54:19
Agent 4 | 7416 | 2010-07-28 09:59:29 | 0:01:44 | 0:01:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 10:01:13
Agent 5 | 7416 | 2010-07-28 10:04:10 | 0:00:22 | 0:00:22 |  |  | Outbound | 2010-07-28 10:04:32
Agent 6 | 7264 | 2010-07-28 10:08:18 | 0:13:13 | 0:13:05 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-28 10:21:31
Agent 7 | 7416 | 2010-07-28 10:52:35 | 0:07:14 | 0:07:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 10:59:49
Agent 8 | 7264 | 2010-07-28 10:57:58 | 0:02:25 | 0:02:20 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-28 11:00:23
Agent 9 | 3708 | 2010-07-28 11:07:01 | 0:02:04 | 0:02:04 |  |  | Outbound | 2010-07-28 11:09:05
Agent 1 | 3708 | 2010-07-28 11:09:37 | 0:03:57 | 0:03:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 11:13:34
Agent 1 | 7416 | 2010-07-28 11:13:37 | 0:02:27 | 0:02:27 |  |  | Outbound | 2010-07-28 11:16:04
Agent 1 | 7416 | 2010-07-28 11:16:04 | 0:00:21 | 0:00:21 |  |  | Outbound | 2010-07-28 11:16:25
Agent 2 | 7416 | 2010-07-28 11:16:26 | 0:00:20 | 0:00:20 |  |  | Outbound | 2010-07-28 11:16:46
Agent 3 | 3708 | 2010-07-28 11:24:50 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-28 11:24:51
Agent 4 | 7416 | 2010-07-28 11:24:51 | 0:00:25 | 0:00:25 |  |  | Outbound | 2010-07-28 11:25:16
Agent 5 | 3708 | 2010-07-28 11:25:19 | 0:00:45 | 0:00:45 |  |  | Outbound | 2010-07-28 11:26:04
Agent 6 | 7416 | 2010-07-28 11:29:02 | 0:01:04 | 0:01:04 |  |  | Outbound | 2010-07-28 11:30:06
Agent 7 | 3632 | 2010-07-28 11:35:53 | 0:13:58 | 0:13:53 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-28 11:49:51
Agent 8 | 7264 | 2010-07-28 12:03:32 | 0:13:13 | 0:13:07 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-28 12:16:45
Agent 9 | 7416 | 2010-07-28 12:51:15 | 0:01:55 | 0:01:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 12:53:10
Agent 1 | 3708 | 2010-07-28 13:00:27 | 0:01:02 | 0:00:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 13:01:29
Agent 1 | 3708 | 2010-07-28 13:40:55 | 0:04:12 | 0:04:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 13:45:07
Agent 2 | 3632 | 2010-07-28 13:50:21 | 0:03:36 | 0:03:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 13:53:57
Agent 3 | 7416 | 2010-07-28 13:52:08 | 0:04:21 | 0:04:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 13:56:29
Agent 4 | 7416 | 2010-07-28 14:09:05 | 0:00:57 | 0:00:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 14:10:02
Agent 5 | 7416 | 2010-07-28 14:31:40 | 0:02:08 | 0:02:08 |  |  | Outbound | 2010-07-28 14:33:48
Agent 6 | 7416 | 2010-07-28 14:40:54 | 0:00:37 | 0:00:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 14:41:31
Agent 7 | 3708 | 2010-07-28 14:51:03 | 0:02:40 | 0:02:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-28 14:53:43
Agent 8 | 7416 | 2010-07-28 14:53:43 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-28 14:53:44
Agent 9 | 7416 | 2010-07-28 15:29:40 | 0:10:18 | 0:10:18 |  |  | Outbound | 2010-07-28 15:39:58
Agent 1 | 7264 | 2010-07-28 15:31:39 | 0:00:17 | 0:00:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-28 15:31:56
Agent 1 | 7416 | 2010-07-28 15:43:07 | 0:08:31 | 0:08:31 |  |  | Outbound | 2010-07-28 15:51:38
Agent 1 | 7416 | 2010-07-28 15:51:39 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-07-28 15:51:39
Agent 2 | 3632 | 2010-07-28 15:52:19 | 0:06:40 | 0:06:35 | 0:00:00 | 0:00:17 | Inbound ACD | 2010-07-28 15:58:59
Agent 3 | 7416 | 2010-07-28 15:54:03 | 0:03:43 | 0:03:43 |  |  | Outbound | 2010-07-28 15:57:46
Agent 4 | 7416 | 2010-07-28 15:57:50 | 0:02:19 | 0:02:19 |  |  | Outbound | 2010-07-28 16:00:09
Agent 5 | 3686 | 2010-07-29 03:26:06 | 0:00:20 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 03:26:26
Agent 6 | 7372 | 2010-07-29 03:26:26 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-07-29 03:26:29
Agent 7 | 7372 | 2010-07-29 07:01:54 | 0:02:34 | 0:02:30 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-29 07:04:28
Agent 8 | 7264 | 2010-07-29 07:08:55 | 0:05:17 | 0:05:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-29 07:14:12
Agent 9 | 3708 | 2010-07-29 07:09:20 | 0:02:59 | 0:02:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 07:12:19
Agent 1 | 7416 | 2010-07-29 07:12:43 | 0:00:50 | 0:00:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 07:13:33
Agent 1 | 7416 | 2010-07-29 07:14:57 | 0:08:29 | 0:08:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 07:23:26
Agent 2 | 7416 | 2010-07-29 07:25:22 | 0:03:22 | 0:00:28 | 0:02:48 | 0:00:00 | Inbound ACD | 2010-07-29 07:28:44
Agent 3 | 7416 | 2010-07-29 07:35:59 | 0:05:38 | 0:05:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 07:41:37
Agent 4 | 7264 | 2010-07-29 07:41:45 | 0:01:06 | 0:01:00 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-29 07:42:51
Agent 5 | 7416 | 2010-07-29 07:44:30 | 0:00:35 | 0:00:35 |  |  | Outbound | 2010-07-29 07:45:05
Agent 6 | 3708 | 2010-07-29 07:46:58 | 0:02:50 | 0:02:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 07:49:48
Agent 7 | 7416 | 2010-07-29 07:50:19 | 0:01:17 | 0:01:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 07:51:36
Agent 8 | 7264 | 2010-07-29 08:02:49 | 0:02:09 | 0:02:01 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-29 08:04:58
Agent 9 | 7416 | 2010-07-29 08:11:26 | 0:04:18 | 0:04:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 08:15:44
Agent 1 | 3708 | 2010-07-29 08:23:13 | 0:00:03 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 08:23:16
Agent 1 | 7416 | 2010-07-29 08:23:28 | 0:09:33 | 0:09:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 08:33:01
Agent 1 | 7264 | 2010-07-29 08:29:55 | 0:13:53 | 0:08:13 | 0:05:28 | 0:00:00 | Inbound ACD | 2010-07-29 08:43:48
Agent 2 | 3708 | 2010-07-29 08:38:30 | 0:00:22 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 08:38:52
Agent 3 | 7416 | 2010-07-29 08:40:50 | 0:06:21 | 0:06:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 08:47:11
Agent 4 | 7416 | 2010-07-29 09:18:37 | 0:05:34 | 0:05:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 09:24:11
Agent 5 | 7416 | 2010-07-29 09:27:04 | 0:03:49 | 0:03:49 |  |  | Outbound | 2010-07-29 09:30:53
Agent 6 | 3708 | 2010-07-29 09:29:05 | 0:00:19 | 0:00:19 |  |  | Outbound | 2010-07-29 09:29:24
Agent 7 | 7416 | 2010-07-29 09:38:32 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-29 09:38:33
Agent 8 | 7416 | 2010-07-29 09:47:41 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-29 09:47:42
Agent 9 | 7416 | 2010-07-29 09:54:37 | 0:00:13 | 0:00:13 |  |  | Outbound | 2010-07-29 09:54:50
Agent 1 | 3708 | 2010-07-29 10:41:27 | 0:00:02 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 10:41:29
Agent 1 | 3632 | 2010-07-29 10:42:08 | 0:06:39 | 0:06:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 10:48:47
Agent 2 | 7264 | 2010-07-29 11:20:13 | 0:02:20 | 0:02:17 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-29 11:22:33
Agent 3 | 7264 | 2010-07-29 11:38:03 | 0:07:16 | 0:07:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 11:45:19
Agent 4 | 7416 | 2010-07-29 11:52:47 | 0:01:07 | 0:01:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 11:53:54
Agent 5 | 7416 | 2010-07-29 11:56:23 | 0:02:42 | 0:02:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 11:59:05
Agent 6 | 7264 | 2010-07-29 11:58:53 | 0:00:08 | 0:00:01 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-29 11:59:01
Agent 7 | 3708 | 2010-07-29 12:07:54 | 0:00:19 | 0:00:19 |  |  | Outbound | 2010-07-29 12:08:13
Agent 8 | 7416 | 2010-07-29 12:12:36 | 0:00:26 | 0:00:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 12:13:02
Agent 9 | 3708 | 2010-07-29 12:18:00 | 0:00:04 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 12:18:04
Agent 1 | 7416 | 2010-07-29 12:18:56 | 0:00:34 | 0:00:25 | 0:00:02 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-07-29 12:19:30
Agent 1 | 7416 | 2010-07-29 12:19:28 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-29 12:19:30
Agent 1 | 3632 | 2010-07-29 12:25:41 | 0:04:42 | 0:04:34 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-29 12:30:23
Agent 2 | 7416 | 2010-07-29 12:26:12 | 0:00:21 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 12:26:33
Agent 3 | 3708 | 2010-07-29 12:28:45 | 0:02:00 | 0:01:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 12:30:45
Agent 4 | 7416 | 2010-07-29 12:33:22 | 0:02:05 | 0:02:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 12:35:27
Agent 5 | 7264 | 2010-07-29 12:35:43 | 0:01:02 | 0:00:54 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-29 12:36:45
Agent 6 | 7416 | 2010-07-29 12:36:18 | 0:00:04 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 12:36:22
Agent 7 | 3708 | 2010-07-29 12:36:41 | 0:25:50 | 0:25:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 13:02:31
Agent 8 | 7416 | 2010-07-29 13:04:05 | 0:02:40 | 0:02:40 |  |  | Outbound | 2010-07-29 13:06:45
Agent 9 | 7416 | 2010-07-29 13:11:39 | 0:00:06 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 13:11:45
Agent 1 | 3708 | 2010-07-29 13:11:46 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-29 13:11:48
Agent 1 | 7416 | 2010-07-29 13:12:21 | 0:00:19 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 13:12:40
Agent 2 | 7416 | 2010-07-29 13:30:11 | 0:01:21 | 0:01:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 13:31:32
Agent 3 | 3708 | 2010-07-29 13:35:25 | 0:02:30 | 0:02:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 13:37:55
Agent 4 | 7416 | 2010-07-29 13:38:54 | 0:00:22 | 0:00:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 13:39:16
Agent 5 | 3708 | 2010-07-29 13:41:01 | 0:02:11 | 0:02:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 13:43:12
Agent 6 | 7416 | 2010-07-29 13:53:22 | 0:09:18 | 0:09:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 14:02:40
Agent 7 | 7264 | 2010-07-29 13:56:57 | 0:03:49 | 0:01:19 | 0:02:24 | 0:00:20 | Inbound ACD | 2010-07-29 14:00:46
Agent 8 | 7416 | 2010-07-29 14:03:04 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-29 14:03:05
Agent 9 | 7416 | 2010-07-29 14:16:30 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-07-29 14:16:34
Agent 1 | 3708 | 2010-07-29 14:16:34 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-29 14:16:36
Agent 1 | 7416 | 2010-07-29 14:16:37 | 0:01:22 | 0:01:22 |  |  | Outbound | 2010-07-29 14:17:59
Agent 1 | 7416 | 2010-07-29 14:18:02 | 0:08:15 | 0:08:15 |  |  | Outbound | 2010-07-29 14:26:17
Agent 2 | 7264 | 2010-07-29 14:20:28 | 0:00:06 | 0:00:01 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-29 14:20:34
Agent 3 | 7416 | 2010-07-29 14:39:39 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-07-29 14:39:42
Agent 4 | 7264 | 2010-07-29 15:14:17 | 0:08:13 | 0:08:06 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-29 15:22:30
Agent 5 | 7416 | 2010-07-29 15:21:46 | 0:02:52 | 0:02:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-29 15:24:38
Agent 6 | 3708 | 2010-07-29 15:32:00 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-29 15:32:01
Agent 7 | 3632 | 2010-07-29 15:38:27 | 0:01:21 | 0:00:35 | 0:00:41 | 0:00:20 | Inbound ACD, Transfer-Out | 2010-07-29 15:39:48
Agent 8 | 7264 | 2010-07-29 15:39:42 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-07-29 15:39:48
Agent 9 | 7264 | 2010-07-29 15:43:42 | 0:00:27 | 0:00:20 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-29 15:44:09
Agent 1 | 3708 | 2010-07-29 15:50:41 | 0:00:12 | 0:00:12 |  |  | Outbound | 2010-07-29 15:50:53
Agent 1 | 7372 | 2010-07-30 02:14:20 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 02:14:30
Agent 2 | 7372 | 2010-07-30 02:36:29 | 0:00:51 | 0:00:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 02:37:20
Agent 3 | 7372 | 2010-07-30 02:46:38 | 0:14:59 | 0:20:42 | 0:01:33 | 0:00:00 | Inbound ACD | 2010-07-30 03:01:37
Agent 4 | 7372 | 2010-07-30 06:26:43 | 0:00:05 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 06:26:48
Agent 5 | 3686 | 2010-07-30 06:33:24 | 0:01:33 | 0:01:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 06:34:57
Agent 6 | 7372 | 2010-07-30 06:50:14 | 0:00:40 | 0:00:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 06:50:54
Agent 7 | 7372 | 2010-07-30 07:02:41 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 07:02:51
Agent 8 | 3632 | 2010-07-30 07:03:21 | 0:06:16 | 0:06:10 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-30 07:09:37
Agent 9 | 7264 | 2010-07-30 07:33:58 | 0:01:33 | 0:01:28 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-30 07:35:31
Agent 1 | 7264 | 2010-07-30 07:43:55 | 0:08:42 | 0:08:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 07:52:37
Agent 1 | 3686 | 2010-07-30 07:46:18 | 0:01:02 | 0:01:02 |  |  | Outbound | 2010-07-30 07:47:20
Agent 1 | 7372 | 2010-07-30 07:47:20 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-30 07:47:22
Agent 2 | 7372 | 2010-07-30 07:48:06 | 0:00:09 | 0:00:09 |  |  | Outbound | 2010-07-30 07:48:15
Agent 3 | 3686 | 2010-07-30 07:48:42 | 0:00:20 | 0:00:20 |  |  | Outbound | 2010-07-30 07:49:02
Agent 4 | 7372 | 2010-07-30 07:49:03 | 0:02:19 | 0:02:19 |  |  | Outbound | 2010-07-30 07:51:22
Agent 5 | 7416 | 2010-07-30 08:06:41 | 0:00:40 | 0:00:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 08:07:21
Agent 6 | 7416 | 2010-07-30 08:14:05 | 0:01:45 | 0:01:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 08:15:50
Agent 7 | 3708 | 2010-07-30 08:17:54 | 0:04:21 | 0:04:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 08:22:15
Agent 8 | 7416 | 2010-07-30 08:24:33 | 0:01:15 | 0:01:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 08:25:48
Agent 9 | 7416 | 2010-07-30 08:42:08 | 0:01:28 | 0:01:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 08:43:36
Agent 1 | 3708 | 2010-07-30 08:51:40 | 0:01:50 | 0:00:34 | 0:01:08 | 0:00:00 | Inbound ACD | 2010-07-30 08:53:30
Agent 1 | 3632 | 2010-07-30 09:01:03 | 0:05:19 | 0:05:10 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-30 09:06:22
Agent 2 | 7416 | 2010-07-30 09:06:07 | 0:00:03 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 09:06:10
Agent 3 | 7416 | 2010-07-30 09:15:52 | 0:00:40 | 0:00:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 09:16:32
Agent 4 | 7264 | 2010-07-30 09:19:20 | 0:08:28 | 0:08:24 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-30 09:27:48
Agent 5 | 7416 | 2010-07-30 09:19:21 | 0:00:26 | 0:00:21 | 0:00:02 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-07-30 09:19:47
Agent 6 | 3708 | 2010-07-30 09:19:45 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-30 09:19:47
Agent 7 | 7416 | 2010-07-30 09:21:06 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-30 09:21:08
Agent 8 | 7416 | 2010-07-30 09:21:09 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-30 09:21:10
Agent 9 | 7416 | 2010-07-30 09:23:57 | 0:04:31 | 0:03:12 | 0:01:15 | 0:00:00 | Inbound ACD | 2010-07-30 09:28:28
Agent 1 | 3708 | 2010-07-30 09:33:52 | 0:02:29 | 0:02:04 | 0:00:18 | 0:00:00 | Inbound ACD | 2010-07-30 09:36:21
Agent 1 | 7416 | 2010-07-30 09:34:39 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-07-30 09:34:56
Agent 1 | 7416 | 2010-07-30 09:46:44 | 0:04:13 | 0:04:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 09:50:57
Agent 2 | 3708 | 2010-07-30 09:50:57 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-30 09:50:58
Agent 3 | 7416 | 2010-07-30 09:50:58 | 0:01:47 | 0:01:47 |  |  | Outbound | 2010-07-30 09:52:45
Agent 4 | 7264 | 2010-07-30 09:51:55 | 0:10:28 | 0:09:14 | 0:02:16 | 0:00:00 | Inbound ACD, Conference | 2010-07-30 10:02:23
Agent 5 | 3708 | 2010-07-30 09:55:31 | 0:01:05 | 0:01:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 09:56:36
Agent 6 | 7416 | 2010-07-30 09:56:43 | 0:01:28 | 0:01:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 09:58:11
Agent 7 | 7264 | 2010-07-30 09:57:58 | 0:01:09 | 0:01:09 |  |  | Outbound | 2010-07-30 09:59:07
Agent 8 | 7416 | 2010-07-30 09:58:45 | 0:00:49 | 0:00:49 |  |  | Outbound | 2010-07-30 09:59:34
Agent 9 | 7416 | 2010-07-30 10:00:37 | 0:01:54 | 0:01:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 10:02:31
Agent 1 | 3708 | 2010-07-30 10:02:45 | 0:07:21 | 0:06:57 | 0:00:20 | 0:00:00 | Inbound ACD | 2010-07-30 10:10:06
Agent 1 | 7416 | 2010-07-30 10:13:34 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-07-30 10:13:36
Agent 2 | 3632 | 2010-07-30 10:21:44 | 0:01:58 | 0:01:55 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-30 10:23:42
Agent 3 | 3708 | 2010-07-30 10:52:06 | 0:03:57 | 0:03:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 10:56:03
Agent 4 | 3708 | 2010-07-30 11:04:02 | 0:01:28 | 0:01:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 11:05:30
Agent 5 | 7264 | 2010-07-30 11:54:24 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 11:54:34
Agent 6 | 7264 | 2010-07-30 12:02:47 | 0:02:35 | 0:01:55 | 0:00:33 | 0:00:20 | Inbound ACD, Transfer-Out | 2010-07-30 12:05:22
Agent 7 | 7264 | 2010-07-30 12:05:17 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-07-30 12:05:22
Agent 8 | 3708 | 2010-07-30 12:18:35 | 0:00:30 | 0:00:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 12:19:05
Agent 9 | 7264 | 2010-07-30 12:21:06 | 0:00:28 | 0:00:24 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-30 12:21:34
Agent 1 | 7416 | 2010-07-30 12:41:25 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-07-30 12:41:33
Agent 1 | 7416 | 2010-07-30 12:41:34 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-07-30 12:41:39
Agent 1 | 3632 | 2010-07-30 12:42:46 | 0:01:04 | 0:00:59 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-30 12:43:50
Agent 2 | 7264 | 2010-07-30 12:58:36 | 0:00:17 | 0:00:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-30 12:58:53
Agent 3 | 7264 | 2010-07-30 13:01:23 | 0:04:34 | 0:04:28 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-30 13:05:57
Agent 4 | 3708 | 2010-07-30 13:07:57 | 0:20:14 | 0:20:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 13:28:11
Agent 5 | 3632 | 2010-07-30 13:15:27 | 0:11:28 | 0:11:24 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-30 13:26:55
Agent 6 | 3708 | 2010-07-30 13:29:26 | 0:00:42 | 0:00:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 13:30:08
Agent 7 | 7416 | 2010-07-30 13:35:46 | 0:01:22 | 0:01:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 13:37:08
Agent 8 | 7416 | 2010-07-30 13:40:26 | 0:00:44 | 0:00:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 13:41:10
Agent 9 | 7416 | 2010-07-30 14:17:21 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-30 14:17:22
Agent 1 | 7416 | 2010-07-30 14:25:07 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-07-30 14:25:14
Agent 1 | 3708 | 2010-07-30 14:25:26 | 0:00:39 | 0:00:39 |  |  | Outbound | 2010-07-30 14:26:05
Agent 2 | 3708 | 2010-07-30 14:32:06 | 0:05:22 | 0:05:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 14:37:28
Agent 3 | 7416 | 2010-07-30 14:40:12 | 0:01:28 | 0:01:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 14:41:40
Agent 4 | 7416 | 2010-07-30 14:44:52 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 14:44:53
Agent 5 | 7416 | 2010-07-30 15:10:27 | 0:01:25 | 0:01:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 15:11:52
Agent 6 | 3708 | 2010-07-30 15:11:52 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-07-30 15:11:53
Agent 7 | 7264 | 2010-07-30 15:14:01 | 0:33:45 | 0:33:36 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-07-30 15:47:46
Agent 8 | 3708 | 2010-07-30 15:15:45 | 0:00:31 | 0:00:16 | 0:00:11 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-07-30 15:16:16
Agent 9 | 7416 | 2010-07-30 15:16:05 | 0:00:11 | 0:00:11 |  |  | Outbound | 2010-07-30 15:16:16
Agent 1 | 7416 | 2010-07-30 15:20:21 | 0:07:46 | 0:07:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 15:28:07
Agent 1 | 7416 | 2010-07-30 15:38:18 | 0:08:51 | 0:08:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-07-30 15:47:09
Agent 1 | 3708 | 2010-07-30 15:47:09 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-07-30 15:47:09
Agent 2 | 7416 | 2010-07-30 15:52:54 | 0:17:24 | 0:17:24 |  |  | Outbound | 2010-07-30 16:10:18
Agent 3 | 3660 | 2010-08-02 01:02:03 | 0:01:21 | 0:01:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 01:03:24
Agent 4 | 7320 | 2010-08-02 01:22:13 | 0:01:46 | 0:01:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 01:23:59
Agent 5 | 7372 | 2010-08-02 01:40:44 | 0:00:53 | 0:00:36 | 0:00:11 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-02 01:41:37
Agent 6 | 3686 | 2010-08-02 01:41:25 | 0:00:12 | 0:00:12 |  |  | Outbound | 2010-08-02 01:41:37
Agent 7 | 7320 | 2010-08-02 02:52:14 | [NAME] | 0:03:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 02:56:15
Agent 8 | 7372 | 2010-08-02 03:06:55 | 0:07:27 | 0:06:24 | 0:02:49 | 0:00:00 | Inbound ACD | 2010-08-02 03:14:22
Agent 9 | 3686 | 2010-08-02 03:15:32 | 0:05:07 | 0:04:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 03:20:39
Agent 1 | 7372 | 2010-08-02 03:28:38 | 0:06:59 | 0:06:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 03:35:37
Agent 1 | 7372 | 2010-08-02 04:00:17 | 0:09:45 | 0:09:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 04:10:02
Agent 2 | 3660 | 2010-08-02 04:46:22 | 0:00:47 | 0:00:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 04:47:09
Agent 3 | 7372 | 2010-08-02 05:00:02 | 0:03:05 | 0:02:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 05:03:07
Agent 4 | 7320 | 2010-08-02 05:02:27 | 0:11:33 | 0:11:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 05:14:00
Agent 5 | 3686 | 2010-08-02 05:16:53 | 0:09:29 | 0:07:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 05:26:22
Agent 6 | 7372 | 2010-08-02 05:47:02 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-08-02 05:47:02
Agent 7 | 7320 | 2010-08-02 05:54:29 | 0:01:54 | 0:02:24 | 0:00:12 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-02 05:56:23
Agent 8 | 3660 | 2010-08-02 05:55:25 | 0:00:40 | 0:00:40 |  |  | Outbound | 2010-08-02 05:56:05
Agent 9 | 7320 | 2010-08-02 05:56:14 | 0:00:09 | 0:00:09 |  |  | Outbound | 2010-08-02 05:56:23
Agent 1 | 7372 | 2010-08-02 06:07:33 | 0:02:38 | 0:02:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 06:10:11
Agent 1 | 3686 | 2010-08-02 06:43:24 | 0:01:12 | 0:01:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 06:44:36
Agent 1 | 7320 | 2010-08-02 06:54:09 | 0:06:52 | 0:06:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 07:01:01
Agent 2 | 7372 | 2010-08-02 06:59:12 | 0:11:59 | 0:11:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 07:11:11
Agent 3 | 3632 | 2010-08-02 07:00:54 | 0:03:40 | 0:03:35 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-02 07:04:34
Agent 4 | 7372 | 2010-08-02 07:15:13 | 0:02:11 | 0:02:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 07:17:24
Agent 5 | 7416 | 2010-08-02 07:18:37 | 0:01:07 | 0:01:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 07:19:44
Agent 6 | 3708 | 2010-08-02 07:20:52 | 0:02:13 | 0:02:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 07:23:05
Agent 7 | 7264 | 2010-08-02 07:25:06 | 0:01:37 | 0:01:33 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-02 07:26:43
Agent 8 | 7416 | 2010-08-02 07:32:15 | 0:05:32 | 0:05:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 07:37:47
Agent 9 | 3632 | 2010-08-02 07:45:16 | 0:00:56 | 0:00:51 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-02 07:46:12
Agent 1 | 7416 | 2010-08-02 07:49:41 | 0:25:31 | 0:25:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 08:15:12
Agent 1 | 7372 | 2010-08-02 07:52:34 | 0:00:39 | 0:00:39 |  |  | Outbound | 2010-08-02 07:53:13
Agent 2 | 3632 | 2010-08-02 07:54:52 | 0:04:48 | 0:04:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 07:59:40
Agent 3 | 7264 | 2010-08-02 08:01:13 | 0:09:20 | 0:09:14 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-02 08:10:33
Agent 4 | 7416 | 2010-08-02 08:15:31 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-08-02 08:15:37
Agent 5 | 7416 | 2010-08-02 08:18:39 | 0:04:39 | 0:04:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 08:23:18
Agent 6 | 3632 | 2010-08-02 08:24:37 | 0:08:26 | 0:08:22 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-02 08:33:03
Agent 7 | 7416 | 2010-08-02 08:26:12 | 0:04:05 | 0:03:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 08:30:17
Agent 8 | 7416 | 2010-08-02 08:30:33 | 0:00:37 | 0:00:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 08:31:10
Agent 9 | 3708 | 2010-08-02 08:33:02 | 0:04:03 | 0:03:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 08:37:05
Agent 1 | 7416 | 2010-08-02 08:42:23 | 0:01:42 | 0:01:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 08:44:05
Agent 1 | 7416 | 2010-08-02 08:47:40 | 0:00:00 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 08:47:40
Agent 1 | 7416 | 2010-08-02 09:06:09 | 0:01:15 | 0:01:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 09:07:24
Agent 2 | 7416 | 2010-08-02 09:09:06 | 0:01:45 | 0:01:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 09:10:51
Agent 3 | 3632 | 2010-08-02 09:13:56 | 0:02:44 | 0:02:39 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-02 09:16:40
Agent 4 | 3708 | 2010-08-02 09:18:29 | 0:07:07 | 0:07:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 09:25:36
Agent 5 | 7416 | 2010-08-02 09:35:09 | 0:01:30 | 0:01:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 09:36:39
Agent 6 | 7416 | 2010-08-02 09:40:04 | 0:00:12 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 09:40:16
Agent 7 | 7416 | 2010-08-02 09:40:21 | 0:06:31 | 0:06:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 09:46:52
Agent 8 | 3708 | 2010-08-02 09:47:53 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-02 09:47:56
Agent 9 | 7416 | 2010-08-02 09:47:56 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-02 09:47:59
Agent 1 | 7416 | 2010-08-02 09:48:00 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-08-02 09:48:06
Agent 1 | 3708 | 2010-08-02 09:48:17 | 0:03:26 | 0:03:26 |  |  | Outbound | 2010-08-02 09:51:43
Agent 2 | 7264 | 2010-08-02 09:55:03 | 0:00:18 | 0:00:10 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-02 09:55:21
Agent 3 | 3632 | 2010-08-02 09:57:50 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 09:58:00
Agent 4 | 7416 | 2010-08-02 09:59:29 | 0:02:38 | 0:02:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 10:02:07
Agent 5 | 7264 | 2010-08-02 10:07:12 | 0:11:51 | 0:11:43 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-02 10:19:03
Agent 6 | 7416 | 2010-08-02 10:13:07 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-02 10:13:09
Agent 7 | 7416 | 2010-08-02 10:13:09 | 0:01:11 | 0:01:11 |  |  | Outbound | 2010-08-02 10:14:20
Agent 8 | 3708 | 2010-08-02 10:26:54 | 0:04:41 | 0:04:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 10:31:35
Agent 9 | 7264 | 2010-08-02 10:31:22 | 0:01:21 | 0:01:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 10:32:43
Agent 1 | 7416 | 2010-08-02 10:35:58 | 0:00:57 | 0:00:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 10:36:55
Agent 1 | 3708 | 2010-08-02 10:37:54 | 0:00:05 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 10:37:59
Agent 1 | 7416 | 2010-08-02 10:37:59 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-02 10:38:01
Agent 2 | 7416 | 2010-08-02 10:41:14 | 0:00:36 | 0:00:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 10:41:50
Agent 3 | 3632 | 2010-08-02 10:44:07 | 0:01:37 | 0:01:33 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-02 10:45:44
Agent 4 | 3708 | 2010-08-02 10:50:17 | 0:01:44 | 0:01:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 10:52:01
Agent 5 | 7416 | 2010-08-02 10:57:55 | 0:01:18 | 0:01:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 10:59:13
Agent 6 | 3708 | 2010-08-02 11:00:36 | 0:13:17 | 0:12:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 11:13:53
Agent 7 | 3632 | 2010-08-02 11:10:49 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 11:10:59
Agent 8 | 7264 | 2010-08-02 11:34:33 | 0:00:57 | 0:00:53 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-02 11:35:30
Agent 9 | 7264 | 2010-08-02 11:45:29 | 0:02:12 | 0:02:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 11:47:41
Agent 1 | 3708 | 2010-08-02 11:58:37 | 0:00:15 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 11:58:52
Agent 1 | 7416 | 2010-08-02 11:59:56 | 0:00:16 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 12:00:12
Agent 2 | 7416 | 2010-08-02 12:02:33 | 0:01:46 | 0:01:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 12:04:19
Agent 3 | 3708 | 2010-08-02 12:06:48 | 0:03:49 | 0:03:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 12:10:37
Agent 4 | 7416 | 2010-08-02 12:21:08 | 0:03:02 | 0:02:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 12:24:10
Agent 5 | 7416 | 2010-08-02 12:28:53 | 0:03:27 | 0:03:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 12:32:20
Agent 6 | 7416 | 2010-08-02 12:43:38 | 0:01:38 | 0:01:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 12:45:16
Agent 7 | 3708 | 2010-08-02 12:51:08 | 0:00:08 | 0:00:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 12:51:16
Agent 8 | 7416 | 2010-08-02 13:03:10 | 0:01:15 | 0:01:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 13:04:25
Agent 9 | 3708 | 2010-08-02 13:04:33 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-08-02 13:04:49
Agent 1 | 7264 | 2010-08-02 13:07:10 | 0:07:28 | 0:07:23 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-02 13:14:38
Agent 1 | 7416 | 2010-08-02 13:15:44 | 0:01:29 | 0:01:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 13:17:13
Agent 1 | 7416 | 2010-08-02 13:19:10 | 0:01:52 | 0:01:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 13:21:02
Agent 2 | 7264 | 2010-08-02 13:29:51 | 0:02:55 | 0:02:48 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-02 13:32:46
Agent 3 | 7416 | 2010-08-02 13:32:29 | 0:00:56 | 0:00:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 13:33:25
Agent 4 | 7416 | 2010-08-02 13:36:12 | 0:05:17 | 0:05:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 13:41:29
Agent 5 | 7264 | 2010-08-02 13:41:14 | 0:01:44 | 0:01:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 13:42:58
Agent 6 | 3708 | 2010-08-02 13:53:23 | 0:05:16 | 0:03:42 | 0:01:30 | 0:00:00 | Inbound ACD | 2010-08-02 13:58:39
Agent 7 | 7264 | 2010-08-02 13:54:26 | 0:01:16 | 0:01:10 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-02 13:55:42
Agent 8 | 3708 | 2010-08-02 13:57:05 | 0:01:00 | 0:01:00 |  |  | Outbound | 2010-08-02 13:58:05
Agent 9 | 7416 | 2010-08-02 13:58:08 | 0:00:55 | 0:00:55 |  |  | Outbound | 2010-08-02 13:59:03
Agent 1 | 3708 | 2010-08-02 13:58:48 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-02 13:58:51
Agent 1 | 7264 | 2010-08-02 13:59:27 | 0:02:38 | 0:02:34 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-02 14:02:05
Agent 2 | 7264 | 2010-08-02 14:24:36 | 0:01:55 | 0:01:49 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-02 14:26:31
Agent 3 | 7416 | 2010-08-02 14:30:47 | 0:02:19 | 0:02:19 |  |  | Outbound | 2010-08-02 14:33:06
Agent 4 | 3708 | 2010-08-02 14:33:07 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-02 14:33:08
Agent 5 | 7416 | 2010-08-02 14:33:08 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-02 14:33:10
Agent 6 | 7416 | 2010-08-02 14:36:55 | 0:32:21 | 0:31:37 | 0:00:40 | 0:00:00 | Inbound ACD | 2010-08-02 15:09:16
Agent 7 | 3632 | 2010-08-02 14:37:11 | 0:07:58 | 0:07:51 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-02 14:45:09
Agent 8 | 3632 | 2010-08-02 14:45:29 | 0:01:49 | 0:01:46 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-02 14:47:18
Agent 9 | 7264 | 2010-08-02 14:47:39 | 0:00:02 | 0:00:01 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-02 14:47:41
Agent 1 | 7264 | 2010-08-02 14:48:01 | 0:01:09 | 0:01:06 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-02 14:49:10
Agent 1 | 7264 | 2010-08-02 14:49:31 | 0:00:55 | 0:00:53 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-02 14:50:26
Agent 1 | 3632 | 2010-08-02 15:05:25 | 0:02:35 | 0:02:30 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-02 15:08:00
Agent 2 | 7264 | 2010-08-02 15:34:35 | 0:01:14 | 0:01:10 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-02 15:35:49
Agent 3 | 3708 | 2010-08-02 15:46:46 | 0:00:20 | 0:00:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 15:47:06
Agent 4 | 7416 | 2010-08-02 15:49:14 | 0:01:13 | 0:01:13 |  |  | Outbound | 2010-08-02 15:50:27
Agent 5 | 7416 | 2010-08-02 15:53:46 | 0:00:12 | 0:00:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 15:53:58
Agent 6 | 7416 | 2010-08-02 15:56:27 | 0:04:06 | 0:04:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 16:00:33
Agent 7 | 7416 | 2010-08-02 16:02:07 | 0:02:53 | 0:02:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 16:05:00
Agent 8 | 7320 | 2010-08-02 22:15:11 | 0:01:19 | 0:01:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-02 22:16:30
Agent 9 | 3660 | 2010-08-03 01:53:34 | 0:02:52 | 0:02:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 01:56:26
Agent 1 | 7320 | 2010-08-03 02:09:28 | 0:01:02 | 0:00:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 02:10:30
Agent 1 | 7372 | 2010-08-03 02:12:11 | 0:00:23 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 02:12:34
Agent 2 | 3660 | 2010-08-03 03:15:17 | 0:00:56 | 0:00:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 03:16:13
Agent 3 | 7372 | 2010-08-03 03:44:43 | 0:03:02 | 0:03:02 |  |  | Outbound | 2010-08-03 03:47:45
Agent 4 | 3660 | 2010-08-03 06:29:59 | 0:00:39 | 0:00:21 | 0:00:15 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-03 06:30:38
Agent 5 | 7320 | 2010-08-03 06:30:23 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-08-03 06:30:38
Agent 6 | 7372 | 2010-08-03 06:38:26 | 0:03:17 | 0:03:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 06:41:43
Agent 7 | 7320 | 2010-08-03 06:39:48 | 0:06:14 | 0:06:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 06:46:02
Agent 8 | 7372 | 2010-08-03 06:43:34 | 0:03:06 | 0:03:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 06:46:40
Agent 9 | 3686 | 2010-08-03 06:54:48 | 0:06:46 | 0:06:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 07:01:34
Agent 1 | 7320 | 2010-08-03 06:57:20 | 0:00:12 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 06:57:32
Agent 1 | 7264 | 2010-08-03 07:00:27 | 0:12:40 | 0:12:33 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-03 07:13:07
Agent 1 | 7372 | 2010-08-03 07:03:13 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-03 07:03:16
Agent 2 | 7416 | 2010-08-03 07:09:18 | 0:03:27 | 0:03:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 07:12:45
Agent 3 | 3686 | 2010-08-03 07:25:51 | 0:02:44 | 0:02:44 |  |  | Outbound | 2010-08-03 07:28:35
Agent 4 | 7372 | 2010-08-03 07:29:35 | 0:03:56 | 0:03:56 |  |  | Outbound | 2010-08-03 07:33:31
Agent 5 | 7416 | 2010-08-03 07:32:21 | 0:17:03 | 0:16:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 07:49:24
Agent 6 | 3686 | 2010-08-03 07:33:40 | 0:01:07 | 0:01:07 |  |  | Outbound | 2010-08-03 07:34:47
Agent 7 | 7264 | 2010-08-03 07:35:00 | 0:02:42 | 0:02:37 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-03 07:37:42
Agent 8 | 3686 | 2010-08-03 07:38:04 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-08-03 07:38:10
Agent 9 | 7264 | 2010-08-03 07:46:19 | 0:03:25 | 0:03:19 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-03 07:49:44
Agent 1 | 3708 | 2010-08-03 07:54:35 | 0:03:21 | 0:03:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 07:57:56
Agent 1 | 7416 | 2010-08-03 07:58:05 | 0:05:40 | 0:05:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 08:03:45
Agent 2 | 3708 | 2010-08-03 08:08:54 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-03 08:08:56
Agent 3 | 7416 | 2010-08-03 08:13:58 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-03 08:14:01
Agent 4 | 3708 | 2010-08-03 08:14:01 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-03 08:14:03
Agent 5 | 7264 | 2010-08-03 08:27:28 | 0:01:33 | 0:01:28 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-03 08:29:01
Agent 6 | 7264 | 2010-08-03 08:33:02 | 0:34:26 | 0:34:20 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-03 09:07:28
Agent 7 | 7416 | 2010-08-03 08:37:33 | 0:03:19 | 0:03:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 08:40:52
Agent 8 | 3708 | 2010-08-03 08:48:14 | 0:03:42 | 0:03:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 08:51:56
Agent 9 | 3708 | 2010-08-03 09:00:17 | 0:00:33 | 0:00:25 | 0:00:02 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-03 09:00:50
Agent 1 | 7416 | 2010-08-03 09:00:47 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-03 09:00:50
Agent 1 | 7416 | 2010-08-03 09:01:30 | 0:04:35 | 0:04:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 09:06:05
Agent 1 | 7416 | 2010-08-03 09:09:09 | 0:01:23 | 0:01:23 |  |  | Outbound | 2010-08-03 09:10:32
Agent 2 | 7416 | 2010-08-03 09:12:55 | 0:00:36 | 0:00:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 09:13:31
Agent 3 | 3708 | 2010-08-03 09:24:37 | 0:01:22 | 0:01:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 09:25:59
Agent 4 | 7416 | 2010-08-03 09:31:33 | 0:06:16 | 0:06:16 |  |  | Outbound | 2010-08-03 09:37:49
Agent 5 | 7416 | 2010-08-03 09:42:02 | 0:03:02 | 0:02:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 09:45:04
Agent 6 | 7416 | 2010-08-03 09:45:05 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-08-03 09:45:09
Agent 7 | 3708 | 2010-08-03 09:45:09 | 0:01:04 | 0:01:04 |  |  | Outbound | 2010-08-03 09:46:13
Agent 8 | 7416 | 2010-08-03 09:47:48 | 0:01:23 | 0:01:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 09:49:11
Agent 9 | 7416 | 2010-08-03 09:51:15 | 0:05:53 | 0:05:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 09:57:08
Agent 1 | 3708 | 2010-08-03 09:57:08 | 0:01:30 | 0:01:30 |  |  | Outbound | 2010-08-03 09:58:38
Agent 1 | 7416 | 2010-08-03 09:59:01 | 0:04:46 | 0:04:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 10:03:47
Agent 2 | 3708 | 2010-08-03 10:05:08 | 0:02:46 | 0:02:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 10:07:54
Agent 3 | 7416 | 2010-08-03 10:18:38 | 0:12:53 | 0:12:33 | 0:00:19 | 0:00:00 | Inbound ACD, Conference | 2010-08-03 10:31:31
Agent 4 | 7264 | 2010-08-03 10:20:44 | 0:11:02 | 0:10:55 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-03 10:31:46
Agent 5 | 7416 | 2010-08-03 10:23:26 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-08-03 10:23:33
Agent 6 | 7416 | 2010-08-03 10:23:35 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-03 10:23:38
Agent 7 | 7416 | 2010-08-03 10:32:17 | 0:09:10 | 0:09:10 |  |  | Outbound | 2010-08-03 10:41:27
Agent 8 | 7416 | 2010-08-03 10:53:32 | 0:01:57 | 0:01:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 10:55:29
Agent 9 | 7416 | 2010-08-03 10:58:15 | 0:01:04 | 0:00:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 10:59:19
Agent 1 | 7416 | 2010-08-03 11:15:46 | 0:00:11 | 0:00:11 |  |  | Outbound | 2010-08-03 11:15:57
Agent 1 | 3708 | 2010-08-03 11:15:58 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-03 11:15:59
Agent 1 | 7264 | 2010-08-03 11:34:48 | 0:03:51 | 0:03:44 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-03 11:38:39
Agent 2 | 7264 | 2010-08-03 11:48:24 | 0:04:41 | 0:01:40 | 0:02:53 | 0:00:00 | Inbound ACD | 2010-08-03 11:53:05
Agent 3 | 7264 | 2010-08-03 12:03:52 | 0:07:13 | 0:07:06 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-03 12:11:05
Agent 4 | 7416 | 2010-08-03 12:08:10 | 0:01:10 | 0:01:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 12:09:20
Agent 5 | 3708 | 2010-08-03 12:22:51 | 0:04:03 | 0:02:49 | 0:00:45 | 0:00:00 | Inbound ACD | 2010-08-03 12:26:54
Agent 6 | 7416 | 2010-08-03 12:37:50 | [NAME] | 0:02:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 12:40:18
Agent 7 | 3708 | 2010-08-03 13:07:13 | 0:00:17 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 13:07:30
Agent 8 | 7416 | 2010-08-03 13:09:13 | 0:00:08 | 0:00:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 13:09:21
Agent 9 | 3708 | 2010-08-03 13:10:52 | 0:05:36 | 0:05:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 13:16:28
Agent 1 | 7416 | 2010-08-03 13:21:12 | 0:01:33 | 0:01:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 13:22:45
Agent 1 | 7416 | 2010-08-03 13:25:17 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-03 13:25:20
Agent 2 | 3708 | 2010-08-03 13:25:20 | 0:01:33 | 0:01:33 |  |  | Outbound | 2010-08-03 13:26:53
Agent 3 | 3632 | 2010-08-03 13:36:23 | 0:00:20 | 0:00:16 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-03 13:36:43
Agent 4 | 7416 | 2010-08-03 13:49:34 | 0:05:02 | 0:00:48 | 0:04:06 | 0:00:00 | Inbound ACD | 2010-08-03 13:54:36
Agent 5 | 3708 | 2010-08-03 13:49:55 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-08-03 13:50:12
Agent 6 | 7416 | 2010-08-03 13:51:21 | 0:00:35 | 0:00:35 |  |  | Outbound | 2010-08-03 13:51:56
Agent 7 | 7416 | 2010-08-03 14:00:54 | 0:00:14 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 14:01:08
Agent 8 | 7416 | 2010-08-03 14:02:45 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-03 14:02:48
Agent 9 | 7416 | 2010-08-03 14:03:16 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-03 14:03:17
Agent 1 | 7264 | 2010-08-03 14:20:38 | 0:08:58 | 0:08:51 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-03 14:29:36
Agent 1 | 3708 | 2010-08-03 14:22:51 | 0:11:46 | 0:11:46 |  |  | Outbound | 2010-08-03 14:34:37
Agent 1 | 7264 | 2010-08-03 14:35:35 | 0:03:49 | 0:03:45 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-03 14:39:24
Agent 2 | 7416 | 2010-08-03 14:39:27 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-03 14:39:30
Agent 3 | 3708 | 2010-08-03 14:39:30 | 0:00:44 | 0:00:44 |  |  | Outbound | 2010-08-03 14:40:14
Agent 4 | 7416 | 2010-08-03 14:54:05 | 0:00:16 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 14:54:21
Agent 5 | 7264 | 2010-08-03 15:19:58 | 0:51:04 | 0:50:57 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-03 16:11:02
Agent 6 | 7416 | 2010-08-03 15:26:17 | 0:06:18 | 0:06:18 |  |  | Outbound | 2010-08-03 15:32:35
Agent 7 | 3632 | 2010-08-03 16:13:56 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-03 16:14:06
Agent 8 | 3660 | 2010-08-04 03:52:54 | 0:03:13 | 0:03:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 03:56:07
Agent 9 | 7372 | 2010-08-04 03:56:04 | 0:00:55 | 0:00:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 03:56:59
Agent 1 | 7320 | 2010-08-04 04:50:14 | 0:04:08 | 0:04:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 04:54:22
Agent 1 | 3686 | 2010-08-04 05:06:37 | 0:00:27 | 0:00:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 05:07:04
Agent 2 | 7320 | 2010-08-04 06:01:50 | 0:03:43 | 0:03:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 06:05:33
Agent 3 | 7372 | 2010-08-04 06:11:22 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 06:11:32
Agent 4 | 3660 | 2010-08-04 06:11:33 | 0:01:01 | 0:00:48 | 0:00:32 | 0:00:00 | Inbound ACD | 2010-08-04 06:12:34
Agent 5 | 7372 | 2010-08-04 06:12:41 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-04 06:12:44
Agent 6 | 7372 | 2010-08-04 06:19:42 | 0:04:10 | 0:04:10 |  |  | Outbound | 2010-08-04 06:23:52
Agent 7 | 3660 | 2010-08-04 06:22:33 | 0:10:34 | 0:10:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 06:33:07
Agent 8 | 7372 | 2010-08-04 06:24:26 | 0:01:40 | 0:01:40 |  |  | Outbound | 2010-08-04 06:26:06
Agent 9 | 7320 | 2010-08-04 06:41:00 | 0:00:50 | 0:00:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 06:41:50
Agent 1 | 3686 | 2010-08-04 06:47:33 | 0:00:24 | 0:00:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 06:47:57
Agent 1 | 7320 | 2010-08-04 07:11:21 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 07:11:31
Agent 1 | 7416 | 2010-08-04 07:11:32 | 0:05:52 | 0:05:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 07:17:24
Agent 2 | 7264 | 2010-08-04 07:14:13 | 0:03:15 | 0:03:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-04 07:17:28
Agent 3 | 7416 | 2010-08-04 07:20:05 | 0:07:40 | 0:07:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 07:27:45
Agent 4 | 3708 | 2010-08-04 07:48:30 | 0:01:28 | 0:01:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 07:49:58
Agent 5 | 7416 | 2010-08-04 07:59:15 | 0:04:42 | 0:04:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 08:03:57
Agent 6 | 3708 | 2010-08-04 08:23:23 | 0:02:54 | 0:02:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 08:26:17
Agent 7 | 7416 | 2010-08-04 08:31:10 | 0:01:42 | 0:01:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 08:32:52
Agent 8 | 3708 | 2010-08-04 08:36:43 | 0:06:45 | 0:06:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 08:43:28
Agent 9 | 7264 | 2010-08-04 08:42:07 | 0:12:24 | 0:12:16 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-04 08:54:31
Agent 1 | 3708 | 2010-08-04 08:44:48 | 0:02:33 | 0:02:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 08:47:21
Agent 1 | 7416 | 2010-08-04 08:48:22 | 0:01:23 | 0:01:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 08:49:45
Agent 2 | 3708 | 2010-08-04 08:53:08 | 0:01:11 | 0:01:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 08:54:19
Agent 3 | 7416 | 2010-08-04 08:55:32 | 0:09:59 | 0:09:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 09:05:31
Agent 4 | 3708 | 2010-08-04 09:14:17 | 0:02:27 | 0:02:27 |  |  | Outbound | 2010-08-04 09:16:44
Agent 5 | 7264 | 2010-08-04 09:15:37 | 0:02:14 | 0:02:09 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-04 09:17:51
Agent 6 | 7416 | 2010-08-04 09:28:09 | 0:00:17 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 09:28:26
Agent 7 | 7416 | 2010-08-04 09:35:39 | 0:01:04 | 0:01:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 09:36:43
Agent 8 | 7416 | 2010-08-04 09:36:52 | 0:00:20 | 0:00:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 09:37:12
Agent 9 | 3708 | 2010-08-04 09:40:15 | 0:05:10 | 0:05:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 09:45:25
Agent 1 | 7264 | 2010-08-04 09:42:29 | 0:02:48 | 0:02:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 09:45:17
Agent 1 | 7416 | 2010-08-04 09:45:25 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-04 09:45:26
Agent 1 | 7416 | 2010-08-04 09:45:47 | 0:05:54 | 0:05:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 09:51:41
Agent 2 | 3708 | 2010-08-04 09:59:36 | 0:00:14 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 09:59:50
Agent 3 | 7416 | 2010-08-04 10:00:59 | 0:03:11 | 0:03:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 10:04:10
Agent 4 | 3708 | 2010-08-04 10:06:33 | 0:00:20 | 0:00:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 10:06:53
Agent 5 | 7416 | 2010-08-04 10:09:34 | 0:00:11 | 0:00:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 10:09:45
Agent 6 | 7264 | 2010-08-04 10:10:50 | 0:00:15 | 0:00:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-04 10:11:05
Agent 7 | 7416 | 2010-08-04 10:12:19 | 0:00:20 | 0:00:11 | 0:00:02 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-04 10:12:39
Agent 8 | 7416 | 2010-08-04 10:12:37 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-04 10:12:39
Agent 9 | 7416 | 2010-08-04 10:15:45 | 0:00:21 | 0:00:10 | 0:00:02 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-04 10:16:06
Agent 1 | 7416 | 2010-08-04 10:16:04 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-04 10:16:06
Agent 1 | 7416 | 2010-08-04 10:34:39 | 0:04:22 | 0:04:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 10:39:01
Agent 2 | 7264 | 2010-08-04 10:36:23 | 0:25:51 | 0:25:47 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-04 11:02:14
Agent 3 | 7416 | 2010-08-04 10:40:28 | 0:00:19 | 0:00:13 | 0:00:02 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-04 10:40:47
Agent 4 | 7416 | 2010-08-04 10:40:45 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-04 10:40:47
Agent 5 | 3708 | 2010-08-04 10:41:14 | 0:02:32 | 0:02:32 |  |  | Outbound | 2010-08-04 10:43:46
Agent 6 | 7416 | 2010-08-04 10:57:55 | 0:00:37 | 0:00:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 10:58:32
Agent 7 | 7416 | 2010-08-04 10:58:38 | 0:00:16 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 10:58:54
Agent 8 | 7264 | 2010-08-04 11:08:40 | 0:04:09 | 0:04:00 | 0:00:00 | 0:00:04 | Inbound ACD | 2010-08-04 11:12:49
Agent 9 | 3708 | 2010-08-04 11:14:23 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-08-04 11:14:30
Agent 1 | 7416 | 2010-08-04 11:14:31 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-08-04 11:14:39
Agent 1 | 7416 | 2010-08-04 11:14:45 | 0:03:30 | 0:03:30 |  |  | Outbound | 2010-08-04 11:18:15
Agent 1 | 7264 | 2010-08-04 11:50:53 | 0:03:56 | 0:03:50 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-04 11:54:49
Agent 2 | 3708 | 2010-08-04 11:56:31 | 0:00:36 | 0:00:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 11:57:07
Agent 3 | 7264 | 2010-08-04 12:01:55 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 12:02:05
Agent 4 | 7264 | 2010-08-04 12:11:22 | 0:00:31 | 0:00:27 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-04 12:11:53
Agent 5 | 3708 | 2010-08-04 12:11:53 | 0:00:13 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 12:12:06
Agent 6 | 7416 | 2010-08-04 12:24:32 | 0:01:17 | 0:01:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 12:25:49
Agent 7 | 7416 | 2010-08-04 12:37:24 | 0:02:30 | 0:02:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 12:39:54
Agent 8 | 7416 | 2010-08-04 12:39:55 | 0:23:24 | 0:22:01 | 0:02:38 | 0:00:00 | Inbound ACD, Conference | 2010-08-04 13:03:19
Agent 9 | 7416 | 2010-08-04 12:41:43 | 0:01:20 | 0:01:20 |  |  | Outbound | 2010-08-04 12:43:03
Agent 1 | 3708 | 2010-08-04 13:15:20 | 0:00:34 | 0:00:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 13:15:54
Agent 1 | 7416 | 2010-08-04 13:16:03 | 0:01:55 | 0:01:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 13:17:58
Agent 2 | 7416 | 2010-08-04 13:19:09 | 0:32:05 | 0:31:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 13:51:14
Agent 3 | 7264 | 2010-08-04 13:36:53 | 0:00:47 | 0:00:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 13:37:40
Agent 4 | 7264 | 2010-08-04 13:38:08 | 0:01:11 | 0:01:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 13:39:19
Agent 5 | 7264 | 2010-08-04 13:48:18 | 0:00:28 | 0:00:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 13:48:46
Agent 6 | 7416 | 2010-08-04 13:51:20 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-08-04 13:51:28
Agent 7 | 3708 | 2010-08-04 13:56:14 | 0:02:02 | 0:01:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 13:58:16
Agent 8 | 3708 | 2010-08-04 13:59:42 | 0:00:13 | 0:00:13 |  |  | Outbound | 2010-08-04 13:59:55
Agent 9 | 7416 | 2010-08-04 13:59:56 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-08-04 14:00:04
Agent 1 | 7416 | 2010-08-04 14:00:04 | 0:09:08 | 0:09:08 |  |  | Outbound | 2010-08-04 14:09:12
Agent 1 | 3632 | 2010-08-04 14:02:40 | 0:17:10 | 0:17:01 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-04 14:19:50
Agent 1 | 7416 | 2010-08-04 14:29:17 | 0:00:29 | 0:00:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 14:29:46
Agent 2 | 3708 | 2010-08-04 14:54:09 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-08-04 14:54:17
Agent 3 | 7416 | 2010-08-04 14:54:18 | 0:01:34 | 0:01:34 |  |  | Outbound | 2010-08-04 14:55:52
Agent 4 | 7416 | 2010-08-04 14:55:52 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-08-04 14:55:52
Agent 5 | 3632 | 2010-08-04 15:10:54 | 0:01:26 | 0:01:21 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-04 15:12:20
Agent 6 | 7416 | 2010-08-04 15:31:29 | 0:01:04 | 0:01:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 15:32:33
Agent 7 | 7416 | 2010-08-04 15:34:38 | 0:01:12 | 0:01:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 15:35:50
Agent 8 | 7416 | 2010-08-04 15:36:32 | 0:04:27 | 0:04:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 15:40:59
Agent 9 | 7416 | 2010-08-04 15:48:33 | 0:01:19 | 0:01:19 |  |  | Outbound | 2010-08-04 15:49:52
Agent 1 | 7416 | 2010-08-04 15:55:48 | 0:00:29 | 0:00:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 15:56:17
Agent 1 | 3708 | 2010-08-04 15:59:44 | 0:01:47 | 0:01:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 16:01:31
Agent 2 | 7320 | 2010-08-04 22:16:57 | 0:06:02 | 0:05:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-04 22:22:59
Agent 3 | 3686 | 2010-08-05 01:37:38 | 0:01:47 | 0:01:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 01:39:25
Agent 4 | 7372 | 2010-08-05 02:02:26 | 0:01:19 | 0:00:23 | 0:01:00 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-05 02:03:45
Agent 5 | 7372 | 2010-08-05 02:03:35 | 0:00:10 | 0:00:10 |  |  | Outbound | 2010-08-05 02:03:45
Agent 6 | 3660 | 2010-08-05 02:03:57 | 0:00:53 | 0:00:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 02:04:50
Agent 7 | 7372 | 2010-08-05 02:18:18 | 0:00:52 | 0:00:23 | 0:00:30 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-05 02:19:10
Agent 8 | 7372 | 2010-08-05 02:19:01 | 0:00:09 | 0:00:09 |  |  | Outbound | 2010-08-05 02:19:10
Agent 9 | 3660 | 2010-08-05 02:27:39 | 0:08:20 | 0:08:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 02:35:59
Agent 1 | 7372 | 2010-08-05 02:42:54 | 0:01:06 | 0:00:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 02:44:00
Agent 1 | 7372 | 2010-08-05 02:51:29 | 0:07:32 | 0:07:32 |  |  | Outbound | 2010-08-05 02:59:01
Agent 1 | 3660 | 2010-08-05 02:58:28 | 0:03:07 | 0:03:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 03:01:35
Agent 2 | 7372 | 2010-08-05 02:59:12 | 0:00:51 | 0:00:20 | 0:00:35 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-05 03:00:03
Agent 3 | 7372 | 2010-08-05 02:59:53 | 0:00:10 | 0:00:10 |  |  | Outbound | 2010-08-05 03:00:03
Agent 4 | 3686 | 2010-08-05 03:52:35 | 0:01:11 | 0:01:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 03:53:46
Agent 5 | 7320 | 2010-08-05 04:19:40 | 0:01:26 | 0:01:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 04:21:06
Agent 6 | 7372 | 2010-08-05 04:51:04 | 0:00:56 | 0:00:17 | 0:00:41 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-05 04:52:00
Agent 7 | 3686 | 2010-08-05 04:51:53 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-08-05 04:52:00
Agent 8 | 7320 | 2010-08-05 05:51:17 | 0:03:41 | 0:03:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 05:54:58
Agent 9 | 7320 | 2010-08-05 06:06:40 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 06:06:50
Agent 1 | 7372 | 2010-08-05 06:06:51 | 0:01:25 | 0:01:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 06:08:16
Agent 1 | 3686 | 2010-08-05 06:11:35 | 0:01:00 | 0:00:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 06:12:35
Agent 2 | 7372 | 2010-08-05 06:35:00 | 0:00:19 | 0:00:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 06:35:19
Agent 3 | 3660 | 2010-08-05 06:46:32 | 0:01:09 | 0:01:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 06:47:41
Agent 4 | 7320 | 2010-08-05 06:49:45 | 0:01:44 | 0:01:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 06:51:29
Agent 5 | 7372 | 2010-08-05 06:52:22 | 0:01:52 | 0:01:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 06:54:14
Agent 6 | 3686 | 2010-08-05 07:01:52 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 07:02:02
Agent 7 | 7264 | 2010-08-05 07:02:03 | 0:02:58 | 0:02:52 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-05 07:05:01
Agent 8 | 7416 | 2010-08-05 07:02:31 | 0:06:30 | 0:06:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 07:09:01
Agent 9 | 7416 | 2010-08-05 07:09:53 | 0:01:40 | 0:01:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 07:11:33
Agent 1 | 7416 | 2010-08-05 07:11:34 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-05 07:11:35
Agent 1 | 3632 | 2010-08-05 07:13:45 | 0:01:25 | 0:01:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 07:15:10
Agent 1 | 7416 | 2010-08-05 07:15:12 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-05 07:15:14
Agent 2 | 7416 | 2010-08-05 07:22:04 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 07:22:05
Agent 3 | 7372 | 2010-08-05 07:27:14 | 0:00:52 | 0:00:52 |  |  | Outbound | 2010-08-05 07:28:06
Agent 4 | 7416 | 2010-08-05 07:39:17 | 0:01:13 | 0:01:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 07:40:30
Agent 5 | 3686 | 2010-08-05 07:44:01 | 0:07:45 | 0:07:45 |  |  | Outbound | 2010-08-05 07:51:46
Agent 6 | 7372 | 2010-08-05 07:52:47 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-08-05 07:52:53
Agent 7 | 7416 | 2010-08-05 07:58:04 | 0:00:23 | 0:00:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 07:58:27
Agent 8 | 7416 | 2010-08-05 08:02:52 | 0:02:20 | 0:02:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 08:05:12
Agent 9 | 7416 | 2010-08-05 08:05:38 | 0:02:00 | 0:01:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 08:07:38
Agent 1 | 3686 | 2010-08-05 08:06:20 | 0:03:00 | 0:03:00 |  |  | Outbound | 2010-08-05 08:09:20
Agent 1 | 7264 | 2010-08-05 08:07:35 | 0:04:23 | 0:04:19 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-05 08:11:58
Agent 2 | 7416 | 2010-08-05 08:09:45 | 0:01:52 | 0:01:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 08:11:37
Agent 3 | 7416 | 2010-08-05 08:13:49 | 0:00:32 | 0:00:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 08:14:21
Agent 4 | 7416 | 2010-08-05 08:31:04 | 0:00:28 | 0:00:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 08:31:32
Agent 5 | 7416 | 2010-08-05 08:31:46 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-05 08:31:49
Agent 6 | 3708 | 2010-08-05 08:41:19 | 0:00:02 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 08:41:21
Agent 7 | 7416 | 2010-08-05 08:42:29 | 0:04:16 | 0:04:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 08:46:45
Agent 8 | 3708 | 2010-08-05 08:48:09 | 0:19:09 | 0:19:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 09:07:18
Agent 9 | 3708 | 2010-08-05 09:08:03 | 0:00:40 | 0:00:40 |  |  | Outbound | 2010-08-05 09:08:43
Agent 1 | 7416 | 2010-08-05 09:09:43 | 0:00:27 | 0:00:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 09:10:10
Agent 1 | 3708 | 2010-08-05 09:11:07 | 0:00:17 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 09:11:24
Agent 1 | 7416 | 2010-08-05 09:13:45 | 0:03:49 | 0:03:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 09:17:34
Agent 2 | 7416 | 2010-08-05 09:31:56 | 0:00:05 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 09:32:01
Agent 3 | 7416 | 2010-08-05 09:32:19 | 0:01:14 | 0:01:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 09:33:33
Agent 4 | 3708 | 2010-08-05 09:34:01 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-05 09:34:02
Agent 5 | 7264 | 2010-08-05 09:38:57 | 0:00:38 | 0:00:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 09:39:35
Agent 6 | 7264 | 2010-08-05 09:40:19 | 0:01:36 | 0:01:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 09:41:55
Agent 7 | 7264 | 2010-08-05 09:46:06 | 0:01:54 | 0:01:50 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-05 09:48:00
Agent 8 | 3708 | 2010-08-05 09:51:04 | 0:04:45 | 0:04:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 09:55:49
Agent 9 | 7416 | 2010-08-05 09:56:10 | 0:03:05 | 0:03:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 09:59:15
Agent 1 | 3632 | 2010-08-05 09:56:56 | 0:05:48 | 0:05:44 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-05 10:02:44
Agent 1 | 7416 | 2010-08-05 10:00:43 | 0:08:12 | 0:08:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 10:08:55
Agent 2 | 7416 | 2010-08-05 10:12:19 | 0:00:14 | 0:00:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 10:12:33
Agent 3 | 3708 | 2010-08-05 10:13:59 | 0:02:11 | 0:02:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 10:16:10
Agent 4 | 7416 | 2010-08-05 10:20:33 | 0:00:54 | 0:00:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 10:21:27
Agent 5 | 3708 | 2010-08-05 10:21:54 | 0:02:27 | 0:02:27 |  |  | Outbound | 2010-08-05 10:24:21
Agent 6 | 3632 | 2010-08-05 10:27:18 | 0:00:11 | 0:00:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 10:27:29
Agent 7 | 3708 | 2010-08-05 10:34:16 | 0:51:41 | 0:51:21 | 0:00:17 | 0:00:00 | Inbound ACD | 2010-08-05 11:25:57
Agent 8 | 7264 | 2010-08-05 10:34:59 | 0:02:08 | 0:02:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 10:37:07
Agent 9 | 7416 | 2010-08-05 10:49:20 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-08-05 10:49:37
Agent 1 | 3632 | 2010-08-05 10:54:24 | 0:14:55 | 0:14:51 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-05 11:09:19
Agent 1 | 7264 | 2010-08-05 11:15:15 | 0:01:02 | 0:00:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 11:16:17
Agent 1 | 7264 | 2010-08-05 11:28:21 | 0:42:41 | 0:42:38 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-05 12:11:02
Agent 2 | 3708 | 2010-08-05 12:25:47 | 0:00:24 | 0:00:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 12:26:11
Agent 3 | 7264 | 2010-08-05 12:30:06 | 0:01:55 | 0:01:47 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-05 12:32:01
Agent 4 | 7416 | 2010-08-05 12:30:16 | 0:03:01 | 0:02:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 12:33:17
Agent 5 | 7416 | 2010-08-05 12:42:20 | 0:00:32 | 0:00:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 12:42:52
Agent 6 | 7416 | 2010-08-05 12:42:55 | 0:01:52 | 0:01:52 |  |  | Outbound | 2010-08-05 12:44:47
Agent 7 | 7416 | 2010-08-05 12:58:23 | 0:06:36 | 0:06:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 13:04:59
Agent 8 | 7416 | 2010-08-05 13:40:15 | 0:31:57 | 0:31:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 14:12:12
Agent 9 | 3632 | 2010-08-05 13:56:56 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 13:57:06
Agent 1 | 3708 | 2010-08-05 14:19:50 | 0:14:50 | 0:14:50 |  |  | Outbound | 2010-08-05 14:34:40
Agent 1 | 7416 | 2010-08-05 14:24:16 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-08-05 14:24:34
Agent 2 | 7416 | 2010-08-05 14:41:37 | 0:03:56 | 0:03:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-05 14:45:33
Agent 3 | 3708 | 2010-08-05 15:16:38 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-05 15:16:41
Agent 4 | 7416 | 2010-08-05 15:16:42 | 0:13:21 | 0:13:21 |  |  | Outbound | 2010-08-05 15:30:03
Agent 5 | 3708 | 2010-08-05 15:58:04 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-05 15:58:07
Agent 6 | 7320 | 2010-08-06 00:36:03 | 0:00:17 | 0:00:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-06 00:36:20
Agent 7 | 3686 | 2010-08-06 03:36:41 | 0:05:05 | 0:04:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-06 03:41:46
Agent 8 | 7372 | 2010-08-06 05:52:42 | 0:01:00 | 0:00:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-06 05:53:42
Agent 9 | 7320 | 2010-08-06 06:56:10 | 0:09:43 | 0:09:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-06 07:05:53
Agent 1 | 3686 | 2010-08-06 07:04:26 | 0:01:11 | 0:01:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-06 07:05:37
Agent 1 | 7416 | 2010-08-06 07:05:24 | 0:01:20 | 0:01:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-06 07:06:44
Agent 1 | 3708 | 2010-08-06 07:09:46 | 0:00:55 | 0:00:17 | 0:01:02 | 0:00:00 | Inbound ACD, Conference | 2010-08-06 07:10:41
Agent 2 | 7416 | 2010-08-06 07:10:03 | 0:00:32 | 0:00:32 |  |  | Outbound | 2010-08-06 07:10:35
Agent 3 | 7264 | 2010-08-06 07:11:37 | 0:04:32 | 0:04:26 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-06 07:16:09
Agent 4 | 3686 | 2010-08-06 07:28:41 | 0:00:40 | 0:00:40 |  |  | Outbound | 2010-08-06 07:29:21
Agent 5 | 7372 | 2010-08-06 07:33:33 | 0:00:44 | 0:00:44 |  |  | Outbound | 2010-08-06 07:34:17
Agent 6 | 3686 | 2010-08-06 07:54:01 | 0:01:48 | 0:01:48 |  |  | Outbound | 2010-08-06 07:55:49
Agent 7 | 7372 | 2010-08-06 07:57:11 | 0:01:25 | 0:01:25 |  |  | Outbound | 2010-08-06 07:58:36
Agent 8 | 7416 | 2010-08-06 08:09:29 | 0:00:28 | 0:00:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-06 08:09:57
Agent 9 | 7416 | 2010-08-06 08:14:42 | 0:13:25 | 0:13:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-06 08:28:07
Agent 1 | 7416 | 2010-08-06 08:33:51 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-06 08:34:01
Agent 1 | 7416 | 2010-08-06 08:34:01 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-06 08:34:04
Agent 2 | 7416 | 2010-08-06 08:34:13 | 0:01:22 | 0:01:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-06 08:35:35
Agent 3 | 7416 | 2010-08-06 08:39:00 | 0:04:48 | 0:04:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-06 08:43:48
Agent 4 | 7416 | 2010-08-06 08:43:48 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-06 08:43:49
Agent 5 | 7416 | 2010-08-06 08:47:14 | 0:01:15 | 0:01:15 |  |  | Outbound | 2010-08-06 08:48:29
Agent 6 | 3632 | 2010-08-06 08:48:41 | 0:05:56 | 0:05:51 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-06 08:54:37
Agent 7 | 7416 | 2010-08-06 08:50:16 | 0:04:39 | 0:04:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-06 08:54:55
Agent 8 | 3708 | 2010-08-06 09:07:09 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-06 09:07:11
Agent 9 | 7416 | 2010-08-06 09:07:11 | 0:02:36 | 0:02:36 |  |  | Outbound | 2010-08-06 09:09:47
Agent 1 | 7416 | 2010-08-06 09:26:53 | 0:00:31 | 0:00:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-06 09:27:24
Agent 1 | 3632 | 2010-08-06 09:28:41 | 0:08:26 | 0:08:22 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-06 09:37:07
Agent 1 | 7416 | 2010-08-06 09:32:03 | 0:00:27 | 0:00:27 |  |  | Outbound | 2010-08-06 09:32:30
Agent 2 | 3708 | 2010-08-06 09:32:30 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-06 09:32:31
Agent 3 | 3632 | 2010-08-06 10:16:53 | 0:42:48 | 0:42:41 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-06 10:59:41
Agent 4 | 7416 | 2010-08-06 10:21:27 | 0:02:05 | 0:01:38 | 0:00:22 | 0:00:00 | Inbound ACD | 2010-08-06 10:23:32
Agent 5 | 3708 | 2010-08-06 10:26:59 | 0:01:34 | 0:01:34 |  |  | Outbound | 2010-08-06 10:28:33
Agent 6 | 7416 | 2010-08-06 10:32:06 | 0:01:11 | 0:01:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-06 10:33:17
Agent 7 | 7416 | 2010-08-06 10:40:49 | 0:08:19 | 0:08:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-06 10:49:08
Agent 8 | 7416 | 2010-08-06 10:53:54 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-08-06 10:53:58
Agent 9 | 3708 | 2010-08-06 10:53:58 | 0:01:30 | 0:01:30 |  |  | Outbound | 2010-08-06 10:55:28
Agent 1 | 3632 | 2010-08-06 11:11:07 | 0:13:20 | 0:13:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-06 11:24:27
Agent 1 | 7416 | 2010-08-06 11:17:15 | 0:11:52 | 0:11:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-06 11:29:07
Agent 2 | 7416 | 2010-08-06 11:33:51 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-08-06 11:33:59
Agent 3 | 3708 | 2010-08-06 11:33:59 | 0:03:15 | 0:03:15 |  |  | Outbound | 2010-08-06 11:37:14
Agent 4 | 7264 | 2010-08-06 11:54:47 | 0:01:57 | 0:01:52 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-06 11:56:44
Agent 5 | 7264 | 2010-08-06 12:34:24 | 0:05:25 | 0:05:21 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-06 12:39:49
Agent 6 | 7264 | 2010-08-06 12:42:38 | 0:01:26 | 0:01:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-06 12:44:04
Agent 7 | 3708 | 2010-08-06 13:01:42 | 0:01:43 | 0:01:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-06 13:03:25
Agent 8 | 7416 | 2010-08-06 13:04:31 | 0:00:30 | 0:00:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-06 13:05:01
Agent 9 | 7416 | 2010-08-06 13:05:10 | 0:04:13 | 0:04:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-06 13:09:23
Agent 1 | 7264 | 2010-08-06 13:38:09 | 0:45:01 | 0:44:56 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-06 14:23:10
Agent 1 | 7416 | 2010-08-06 13:43:16 | 0:22:39 | 0:22:39 |  |  | Outbound | 2010-08-06 14:05:55
Agent 1 | 7416 | 2010-08-06 14:21:51 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-06 14:21:53
Agent 2 | 3708 | 2010-08-06 14:34:20 | 0:04:06 | 0:04:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-06 14:38:26
Agent 3 | 7416 | 2010-08-06 14:39:21 | 0:03:15 | 0:03:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-06 14:42:36
Agent 4 | 7416 | 2010-08-06 14:42:42 | 0:01:21 | 0:01:21 |  |  | Outbound | 2010-08-06 14:44:03
Agent 5 | 3708 | 2010-08-06 15:02:44 | 0:06:46 | 0:05:39 | 0:02:04 | 0:00:00 | Inbound ACD, Conference | 2010-08-06 15:09:30
Agent 6 | 7416 | 2010-08-06 15:06:54 | 0:01:03 | 0:01:03 |  |  | Outbound | 2010-08-06 15:07:57
Agent 7 | 3708 | 2010-08-06 15:12:52 | 0:00:47 | 0:00:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-06 15:13:39
Agent 8 | 7264 | 2010-08-06 15:25:25 | 0:05:06 | 0:05:01 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-06 15:30:31
Agent 9 | 3708 | 2010-08-06 15:37:59 | 0:03:04 | 0:03:04 |  |  | Outbound | 2010-08-06 15:41:03
Agent 1 | 3632 | 2010-08-06 15:40:58 | 0:02:10 | 0:02:04 | 0:00:00 | 0:00:06 | Inbound ACD | 2010-08-06 15:43:08
Agent 1 | 7416 | 2010-08-06 15:47:15 | 0:03:33 | 0:03:33 |  |  | Outbound | 2010-08-06 15:50:48
Agent 2 | 7320 | 2010-08-09 00:23:50 | 0:02:00 | 0:01:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 00:25:50
Agent 3 | 7320 | 2010-08-09 00:28:23 | 0:00:20 | 0:00:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 00:28:43
Agent 4 | 7320 | 2010-08-09 00:50:37 | 0:02:05 | 0:02:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 00:52:42
Agent 5 | 7372 | 2010-08-09 01:15:09 | 0:04:57 | 0:04:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 01:20:06
Agent 6 | 3660 | 2010-08-09 01:32:12 | 0:00:16 | 0:00:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 01:32:28
Agent 7 | 7372 | 2010-08-09 01:32:34 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-09 01:32:36
Agent 8 | 7372 | 2010-08-09 01:35:05 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-09 01:35:06
Agent 9 | 3686 | 2010-08-09 01:37:06 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-08-09 01:37:06
Agent 1 | 7372 | 2010-08-09 01:51:17 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-09 01:51:18
Agent 1 | 7372 | 2010-08-09 01:52:37 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-08-09 01:52:37
Agent 1 | 3686 | 2010-08-09 02:04:46 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-09 02:04:49
Agent 2 | 7372 | 2010-08-09 02:04:50 | 0:01:24 | 0:01:24 |  |  | Outbound | 2010-08-09 02:06:14
Agent 3 | 7372 | 2010-08-09 02:09:53 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-08-09 02:09:57
Agent 4 | 3686 | 2010-08-09 02:09:58 | 0:00:29 | 0:00:29 |  |  | Outbound | 2010-08-09 02:10:27
Agent 5 | 7372 | 2010-08-09 02:13:42 | 0:01:40 | 0:01:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 02:15:22
Agent 6 | 7320 | 2010-08-09 02:30:11 | 0:01:06 | 0:00:41 | 0:00:20 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-09 02:31:17
Agent 7 | 3660 | 2010-08-09 02:30:56 | 0:00:21 | 0:00:21 |  |  | Outbound | 2010-08-09 02:31:17
Agent 8 | 7372 | 2010-08-09 04:32:10 | 0:02:40 | 0:02:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 04:34:50
Agent 9 | 7372 | 2010-08-09 06:15:03 | 0:02:34 | 0:02:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 06:17:37
Agent 1 | 3660 | 2010-08-09 06:30:58 | 0:02:14 | 0:02:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 06:33:12
Agent 1 | 7372 | 2010-08-09 06:31:18 | 0:13:57 | 0:13:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 06:45:15
Agent 2 | 7320 | 2010-08-09 06:51:27 | 0:02:52 | 0:02:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 06:54:19
Agent 3 | 3708 | 2010-08-09 06:58:11 | 0:01:37 | 0:01:37 |  |  | Outbound | 2010-08-09 06:59:48
Agent 4 | 7416 | 2010-08-09 06:59:49 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-08-09 06:59:49
Agent 5 | 7372 | 2010-08-09 06:59:56 | 0:03:14 | 0:03:14 |  |  | Outbound | 2010-08-09 07:03:10
Agent 6 | 3632 | 2010-08-09 07:01:13 | 0:02:20 | 0:02:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 07:03:33
Agent 7 | 7416 | 2010-08-09 07:06:43 | 0:00:29 | 0:00:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 07:07:12
Agent 8 | 7372 | 2010-08-09 07:07:22 | 0:01:21 | 0:01:27 | 0:00:29 | 0:00:20 | Inbound ACD, Transfer-Out | 2010-08-09 07:08:43
Agent 9 | 3686 | 2010-08-09 07:08:27 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-08-09 07:08:27
Agent 1 | 7372 | 2010-08-09 07:08:35 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-08-09 07:08:43
Agent 1 | 7264 | 2010-08-09 07:09:02 | 0:06:14 | 0:06:10 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-09 07:15:16
Agent 1 | 3632 | 2010-08-09 07:35:16 | 0:00:16 | 0:00:13 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-09 07:35:32
Agent 2 | 7264 | 2010-08-09 07:49:07 | 0:04:16 | 0:04:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-09 07:53:23
Agent 3 | 3708 | 2010-08-09 07:57:14 | 0:05:13 | 0:05:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 08:02:27
Agent 4 | 7372 | 2010-08-09 07:59:39 | 0:02:41 | 0:02:41 |  |  | Outbound | 2010-08-09 08:02:20
Agent 5 | 3708 | 2010-08-09 08:07:04 | 0:06:13 | 0:06:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 08:13:17
Agent 6 | 3632 | 2010-08-09 08:12:20 | 0:01:52 | 0:01:03 | 0:00:45 | 0:00:00 | Inbound ACD | 2010-08-09 08:14:12
Agent 7 | 7416 | 2010-08-09 08:16:28 | 0:01:44 | 0:01:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 08:18:12
Agent 8 | 3708 | 2010-08-09 08:23:12 | 0:03:00 | 0:02:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 08:26:12
Agent 9 | 3708 | 2010-08-09 08:40:42 | 0:00:19 | 0:00:14 | 0:00:01 | 0:00:00 | Inbound ACD | 2010-08-09 08:41:01
Agent 1 | 7416 | 2010-08-09 08:41:07 | 0:00:54 | 0:00:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 08:42:01
Agent 1 | 7264 | 2010-08-09 08:59:54 | 0:01:50 | 0:01:44 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-09 09:01:44
Agent 2 | 7416 | 2010-08-09 09:05:27 | 0:04:32 | 0:04:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 09:09:59
Agent 3 | 7416 | 2010-08-09 09:35:01 | 0:00:14 | 0:00:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 09:35:15
Agent 4 | 7264 | 2010-08-09 09:39:01 | 0:06:33 | 0:06:29 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-09 09:45:34
Agent 5 | 7264 | 2010-08-09 10:09:23 | 0:01:20 | 0:00:33 | 0:00:40 | 0:00:20 | Inbound ACD | 2010-08-09 10:10:43
Agent 6 | 7416 | 2010-08-09 10:17:40 | 0:04:22 | 0:04:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 10:22:02
Agent 7 | 7416 | 2010-08-09 10:24:02 | 0:07:57 | 0:07:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 10:31:59
Agent 8 | 7264 | 2010-08-09 10:31:06 | 0:01:10 | 0:01:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 10:32:16
Agent 9 | 3632 | 2010-08-09 10:33:32 | 0:00:24 | 0:00:14 | 0:00:06 | 0:00:20 | Inbound ACD | 2010-08-09 10:33:56
Agent 1 | 7416 | 2010-08-09 10:34:21 | 0:02:04 | 0:01:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 10:36:25
Agent 1 | 7264 | 2010-08-09 10:47:40 | 0:03:56 | 0:03:48 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-09 10:51:36
Agent 1 | 7264 | 2010-08-09 10:54:47 | 0:03:29 | 0:03:21 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-09 10:58:16
Agent 2 | 7416 | 2010-08-09 10:57:20 | 0:00:02 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 10:57:22
Agent 3 | 3708 | 2010-08-09 10:57:22 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-09 10:57:25
Agent 4 | 7416 | 2010-08-09 10:58:13 | 0:02:14 | 0:02:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 11:00:27
Agent 5 | 3708 | 2010-08-09 11:07:50 | 0:00:31 | 0:00:31 |  |  | Outbound | 2010-08-09 11:08:21
Agent 6 | 7416 | 2010-08-09 11:09:43 | 0:06:23 | 0:06:23 |  |  | Outbound | 2010-08-09 11:16:06
Agent 7 | 7416 | 2010-08-09 11:21:05 | 0:08:30 | 0:08:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 11:29:35
Agent 8 | 7416 | 2010-08-09 11:29:38 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-08-09 11:29:38
Agent 9 | 3708 | 2010-08-09 11:29:39 | 0:00:00 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 11:29:39
Agent 1 | 7264 | 2010-08-09 11:35:59 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 11:36:09
Agent 1 | 7264 | 2010-08-09 11:42:12 | 0:01:26 | 0:01:22 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-09 11:43:38
Agent 2 | 3708 | 2010-08-09 11:42:28 | 0:02:08 | 0:02:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 11:44:36
Agent 3 | 7416 | 2010-08-09 11:46:48 | 0:02:10 | 0:02:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 11:48:58
Agent 4 | 7416 | 2010-08-09 11:54:24 | 0:03:04 | 0:03:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 11:57:28
Agent 5 | 7264 | 2010-08-09 12:05:00 | 0:05:57 | 0:05:53 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-09 12:10:57
Agent 6 | 7416 | 2010-08-09 13:08:47 | 0:02:54 | 0:02:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 13:11:41
Agent 7 | 7264 | 2010-08-09 13:43:56 | 0:07:42 | 0:07:36 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-09 13:51:38
Agent 8 | 3708 | 2010-08-09 13:56:36 | 0:05:13 | 0:05:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 14:01:49
Agent 9 | 3708 | 2010-08-09 14:02:18 | 0:04:46 | 0:04:46 |  |  | Outbound | 2010-08-09 14:07:04
Agent 1 | 7416 | 2010-08-09 14:07:08 | 0:02:17 | 0:02:17 |  |  | Outbound | 2010-08-09 14:09:25
Agent 1 | 7264 | 2010-08-09 14:20:08 | 0:07:37 | 0:07:32 | 0:00:00 | 0:00:06 | Inbound ACD | 2010-08-09 14:27:45
Agent 1 | 7416 | 2010-08-09 15:00:08 | 0:00:34 | 0:00:34 |  |  | Outbound | 2010-08-09 15:00:42
Agent 2 | 7264 | 2010-08-09 15:04:58 | 0:05:12 | 0:05:08 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-09 15:10:10
Agent 3 | 7416 | 2010-08-09 15:16:03 | 0:01:41 | 0:01:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-09 15:17:44
Agent 4 | 7320 | 2010-08-10 00:13:45 | 0:00:16 | 0:00:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-10 00:14:01
Agent 5 | 7320 | 2010-08-10 01:07:23 | 0:11:05 | 0:10:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-10 01:18:28
Agent 6 | 3686 | 2010-08-10 04:25:12 | 0:02:50 | 0:02:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-10 04:28:02
Agent 7 | 7372 | 2010-08-10 06:24:59 | 0:01:01 | 0:00:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-10 06:26:00
Agent 8 | 3686 | 2010-08-10 06:46:08 | 0:02:56 | 0:02:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-10 06:49:04
Agent 9 | 7372 | 2010-08-10 06:49:07 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-10 06:49:10
Agent 1 | 7372 | 2010-08-10 06:49:11 | 0:04:30 | 0:04:30 |  |  | Outbound | 2010-08-10 06:53:41
Agent 1 | 3686 | 2010-08-10 06:53:41 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-10 06:53:42
Agent 2 | 7372 | 2010-08-10 06:59:55 | 0:02:50 | 0:02:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-10 07:02:45
Agent 3 | 7416 | 2010-08-10 07:01:55 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-08-10 07:01:59
Agent 4 | 3686 | 2010-08-10 07:17:25 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-10 07:17:27
Agent 5 | 7372 | 2010-08-10 07:17:28 | 0:00:29 | 0:00:29 |  |  | Outbound | 2010-08-10 07:17:57
Agent 6 | 7416 | 2010-08-10 07:36:06 | 0:02:13 | 0:02:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-10 07:38:19
Agent 7 | 7416 | 2010-08-10 07:51:10 | 0:00:22 | 0:00:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-10 07:51:32
Agent 8 | 7416 | 2010-08-10 07:53:31 | 0:03:39 | 0:03:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-10 07:57:10
Agent 9 | 7416 | 2010-08-10 07:59:25 | 0:02:25 | 0:02:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-10 08:01:50
Agent 1 | 3708 | 2010-08-10 08:09:47 | 0:01:35 | 0:01:35 |  |  | Outbound | 2010-08-10 08:11:22
Agent 1 | 3632 | 2010-08-10 08:35:15 | 0:02:21 | 0:02:17 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-10 08:37:36
Agent 1 | 7416 | 2010-08-10 08:38:37 | 0:01:25 | 0:01:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-10 08:40:02
Agent 2 | 7264 | 2010-08-10 08:42:08 | 0:11:53 | 0:11:46 | 0:00:00 | 0:00:05 | Inbound ACD | 2010-08-10 08:54:01
Agent 3 | 7264 | 2010-08-10 09:04:45 | 0:01:39 | 0:01:32 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-10 09:06:24
Agent 4 | 3708 | 2010-08-10 09:08:36 | 0:04:05 | [NAME] | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-10 09:12:41
Agent 5 | 3708 | 2010-08-10 09:12:42 | 0:03:54 | 0:03:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-10 09:16:36
Agent 6 | 7264 | 2010-08-10 09:13:23 | 0:01:29 | 0:01:24 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-10 09:14:52
Agent 7 | 7264 | 2010-08-10 09:17:16 | 0:02:23 | 0:00:45 | 0:01:31 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-10 09:19:39
Agent 8 | 7264 | 2010-08-10 09:19:35 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-08-10 09:19:39
Agent 9 | 3708 | 2010-08-10 09:31:55 | 0:00:21 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-10 09:32:16
Agent 1 | 7264 | 2010-08-10 09:35:06 | 0:00:16 | 0:00:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-10 09:35:22
Agent 1 | 7416 | 2010-08-10 09:59:14 | 0:02:17 | 0:02:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-10 10:01:31
Agent 2 | 7416 | 2010-08-10 10:30:17 | 0:01:00 | 0:00:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-10 10:31:17
Agent 3 | 3708 | 2010-08-10 10:32:01 | 0:01:01 | 0:00:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-10 10:33:02
Agent 4 | 7416 | 2010-08-10 10:37:34 | 0:02:18 | 0:02:18 |  |  | Outbound | 2010-08-10 10:39:52
Agent 5 | 7416 | 2010-08-10 10:46:39 | 0:05:15 | 0:04:48 | 0:00:19 | 0:00:00 | Inbound ACD | 2010-08-10 10:51:54
Agent 6 | 7416 | 2010-08-10 10:52:58 | 0:00:14 | 0:00:14 |  |  | Outbound | 2010-08-10 10:53:12
Agent 7 | 3708 | 2010-08-10 10:53:13 | 0:07:15 | 0:07:15 |  |  | Outbound | 2010-08-10 11:00:28
Agent 8 | 7264 | 2010-08-10 10:55:51 | 0:00:03 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-10 10:55:54
Agent 9 | 7416 | 2010-08-10 11:00:38 | 0:00:40 | 0:00:40 |  |  | Outbound | 2010-08-10 11:01:18
Agent 1 | 3708 | 2010-08-10 11:02:15 | 0:01:16 | 0:01:16 |  |  | Outbound | 2010-08-10 11:03:31
Agent 1 | 7264 | 2010-08-10 11:06:28 | 0:17:31 | 0:17:27 | 0:00:00 | 0:00:08 | Inbound ACD | 2010-08-10 11:23:59
Agent 1 | 3708 | 2010-08-10 11:06:32 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-08-10 11:06:32
Agent 2 | 7264 | 2010-08-10 12:19:54 | 0:02:06 | 0:01:51 | 0:00:07 | 0:00:20 | Inbound ACD, Transfer-Out | 2010-08-10 12:22:00
Agent 3 | 3632 | 2010-08-10 12:21:53 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-08-10 12:22:00
Agent 4 | 7416 | 2010-08-10 12:53:06 | 0:00:49 | 0:00:49 |  |  | Outbound | 2010-08-10 12:53:55
Agent 5 | 7416 | 2010-08-10 12:56:38 | 0:03:22 | 0:03:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-10 13:00:00
Agent 6 | 7416 | 2010-08-10 13:00:30 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-10 13:00:31
Agent 7 | 3708 | 2010-08-10 13:20:06 | 0:00:31 | 0:00:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-10 13:20:37
Agent 8 | 7416 | 2010-08-10 13:24:39 | 0:03:00 | 0:02:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-10 13:27:39
Agent 9 | 7264 | 2010-08-10 13:31:36 | 0:00:40 | 0:00:33 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-10 13:32:16
Agent 1 | 7264 | 2010-08-10 13:40:03 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-10 13:40:13
Agent 1 | 7264 | 2010-08-10 14:19:52 | 0:20:33 | 0:20:28 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-10 14:40:25
Agent 2 | 7416 | 2010-08-10 14:24:30 | 0:03:09 | 0:03:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-10 14:27:39
Agent 3 | 3632 | 2010-08-10 14:44:42 | 0:11:01 | 0:10:59 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-10 14:55:43
Agent 4 | 7264 | 2010-08-10 15:08:59 | 0:15:08 | 0:15:02 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-10 15:24:07
Agent 5 | 3708 | 2010-08-10 15:11:18 | 0:06:37 | 0:06:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-10 15:17:55
Agent 6 | 7416 | 2010-08-10 15:18:38 | 0:15:44 | 0:15:44 |  |  | Outbound | 2010-08-10 15:34:22
Agent 7 | 3632 | 2010-08-10 15:36:35 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-10 15:36:45
Agent 8 | 7264 | 2010-08-10 15:57:36 | 0:01:16 | 0:01:08 | 0:00:00 | 0:00:08 | Inbound ACD | 2010-08-10 15:58:52
Agent 9 | 7320 | 2010-08-11 01:14:21 | 0:06:29 | 0:06:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 01:20:50
Agent 1 | 7372 | 2010-08-11 02:30:33 | 0:02:08 | 0:02:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 02:32:41
Agent 1 | 3660 | 2010-08-11 03:36:13 | 0:06:26 | 0:06:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 03:42:39
Agent 1 | 7372 | 2010-08-11 03:56:41 | 0:07:03 | 0:06:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 04:03:44
Agent 2 | 7320 | 2010-08-11 04:21:39 | 0:00:54 | 0:00:31 | 0:00:20 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-11 04:22:33
Agent 3 | 3660 | 2010-08-11 04:22:12 | 0:00:21 | 0:00:21 |  |  | Outbound | 2010-08-11 04:22:33
Agent 4 | 7320 | 2010-08-11 04:39:24 | 0:10:29 | 0:10:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 04:49:53
Agent 5 | 7372 | 2010-08-11 04:47:12 | 0:02:08 | 0:02:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 04:49:20
Agent 6 | 3660 | 2010-08-11 06:01:59 | 0:05:46 | 0:05:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 06:07:45
Agent 7 | 7372 | 2010-08-11 06:20:12 | 0:03:01 | 0:02:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 06:23:13
Agent 8 | 7372 | 2010-08-11 06:47:14 | 0:04:23 | 0:04:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 06:51:37
Agent 9 | 3708 | 2010-08-11 07:10:33 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-08-11 07:10:37
Agent 1 | 7416 | 2010-08-11 07:10:38 | 0:00:38 | 0:00:38 |  |  | Outbound | 2010-08-11 07:11:16
Agent 1 | 7416 | 2010-08-11 07:15:52 | 0:07:07 | 0:07:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 07:22:59
Agent 2 | 3632 | 2010-08-11 07:52:16 | 0:01:04 | 0:00:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 07:53:20
Agent 3 | 7416 | 2010-08-11 07:53:46 | 0:01:55 | 0:01:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 07:55:41
Agent 4 | 3708 | 2010-08-11 07:57:11 | 0:18:03 | 0:17:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 08:15:14
Agent 5 | 7264 | 2010-08-11 08:02:23 | 0:03:19 | 0:03:16 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-11 08:05:42
Agent 6 | 7416 | 2010-08-11 08:20:18 | 0:07:10 | 0:07:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 08:27:28
Agent 7 | 7416 | 2010-08-11 08:53:24 | 0:01:02 | 0:00:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 08:54:26
Agent 8 | 3708 | 2010-08-11 08:59:31 | 0:00:59 | 0:00:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 09:00:30
Agent 9 | 7416 | 2010-08-11 09:14:10 | 0:03:38 | 0:03:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 09:17:48
Agent 1 | 3632 | 2010-08-11 09:15:57 | 0:09:58 | 0:09:54 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-11 09:25:55
Agent 1 | 7416 | 2010-08-11 09:36:41 | 0:01:47 | 0:01:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 09:38:28
Agent 1 | 3708 | 2010-08-11 09:38:51 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-11 09:38:52
Agent 2 | 3632 | 2010-08-11 09:47:28 | 0:03:03 | 0:02:56 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-11 09:50:31
Agent 3 | 3632 | 2010-08-11 10:00:01 | 0:00:21 | 0:00:13 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-11 10:00:22
Agent 4 | 7416 | 2010-08-11 10:09:40 | 0:01:01 | 0:00:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 10:10:41
Agent 5 | 3632 | 2010-08-11 10:09:48 | 0:01:11 | 0:01:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 10:10:59
Agent 6 | 7264 | 2010-08-11 10:11:58 | 0:25:52 | 0:23:37 | 0:02:07 | 0:00:20 | Inbound ACD | 2010-08-11 10:37:50
Agent 7 | 3708 | 2010-08-11 10:12:10 | 0:00:39 | 0:00:39 |  |  | Outbound | 2010-08-11 10:12:49
Agent 8 | 7416 | 2010-08-11 10:13:44 | 0:01:35 | 0:01:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 10:15:19
Agent 9 | 7416 | 2010-08-11 10:17:09 | 0:03:13 | 0:03:06 | 0:00:02 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-11 10:20:22
Agent 1 | 7416 | 2010-08-11 10:20:19 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-11 10:20:22
Agent 1 | 3708 | 2010-08-11 10:26:49 | 0:04:21 | 0:04:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 10:31:10
Agent 2 | 3632 | 2010-08-11 10:51:33 | 0:04:17 | 0:04:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 10:55:50
Agent 3 | 7264 | 2010-08-11 11:07:18 | 0:10:49 | 0:10:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 11:18:07
Agent 4 | 7264 | 2010-08-11 11:42:39 | 0:04:20 | 0:04:16 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-11 11:46:59
Agent 5 | 3708 | 2010-08-11 11:43:24 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-11 11:43:26
Agent 6 | 7416 | 2010-08-11 11:48:18 | 0:00:34 | 0:00:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 11:48:52
Agent 7 | 3708 | 2010-08-11 11:54:57 | 0:01:18 | 0:01:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 11:56:15
Agent 8 | 3708 | 2010-08-11 11:59:10 | 0:03:10 | 0:03:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 12:02:20
Agent 9 | 7264 | 2010-08-11 12:14:56 | 0:00:21 | 0:00:17 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-11 12:15:17
Agent 1 | 3632 | 2010-08-11 12:28:07 | 0:03:51 | 0:03:47 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-11 12:31:58
Agent 1 | 7416 | 2010-08-11 12:31:37 | 0:00:32 | 0:00:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 12:32:09
Agent 1 | 7264 | 2010-08-11 12:58:53 | 0:01:28 | 0:01:20 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-11 13:00:21
Agent 2 | 7416 | 2010-08-11 13:07:03 | 0:02:56 | 0:02:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 13:09:59
Agent 3 | 3708 | 2010-08-11 13:44:51 | 0:00:12 | 0:00:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 13:45:03
Agent 4 | 7416 | 2010-08-11 13:53:06 | 0:00:28 | 0:00:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 13:53:34
Agent 5 | 7264 | 2010-08-11 13:56:22 | 0:15:12 | 0:15:07 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-11 14:11:34
Agent 6 | 3708 | 2010-08-11 14:30:35 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-08-11 14:30:39
Agent 7 | 7416 | 2010-08-11 14:30:51 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-11 14:30:53
Agent 8 | 7264 | 2010-08-11 14:31:48 | 0:00:12 | 0:00:08 | 0:00:00 | 0:00:12 | Inbound ACD | 2010-08-11 14:32:00
Agent 9 | 7416 | 2010-08-11 14:52:13 | 0:04:28 | 0:04:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 14:56:41
Agent 1 | 7416 | 2010-08-11 15:02:44 | 0:02:20 | 0:02:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 15:05:04
Agent 1 | 7416 | 2010-08-11 15:05:15 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-11 15:05:18
Agent 2 | 7416 | 2010-08-11 15:05:18 | 0:01:11 | 0:01:11 |  |  | Outbound | 2010-08-11 15:06:29
Agent 3 | 3708 | 2010-08-11 15:06:50 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-08-11 15:06:54
Agent 4 | 7416 | 2010-08-11 15:07:30 | 0:01:49 | 0:01:49 |  |  | Outbound | 2010-08-11 15:09:19
Agent 5 | 7416 | 2010-08-11 15:16:01 | 0:00:25 | 0:00:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 15:16:26
Agent 6 | 7416 | 2010-08-11 15:34:04 | 0:03:28 | 0:03:28 |  |  | Outbound | 2010-08-11 15:37:32
Agent 7 | 7264 | 2010-08-11 15:45:28 | 0:01:46 | 0:00:30 | 0:01:07 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-11 15:47:14
Agent 8 | 3632 | 2010-08-11 15:47:08 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-08-11 15:47:14
Agent 9 | 7416 | 2010-08-11 16:00:58 | 0:00:36 | 0:00:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-11 16:01:34
Agent 1 | 7320 | 2010-08-12 02:02:18 | 0:02:12 | 0:02:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 02:04:30
Agent 1 | 3686 | 2010-08-12 02:17:58 | 0:01:13 | 0:01:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 02:19:11
Agent 1 | 7320 | 2010-08-12 02:24:00 | 0:00:26 | 0:00:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 02:24:26
Agent 2 | 7372 | 2010-08-12 02:24:28 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-12 02:24:31
Agent 3 | 3660 | 2010-08-12 02:57:30 | 0:03:07 | 0:03:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 03:00:37
Agent 4 | 7372 | 2010-08-12 03:03:46 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-12 03:03:47
Agent 5 | 7320 | 2010-08-12 03:33:35 | 0:05:28 | 0:05:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 03:39:03
Agent 6 | 3686 | 2010-08-12 04:01:41 | 0:11:24 | 0:11:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 04:13:05
Agent 7 | 7320 | 2010-08-12 04:35:30 | 0:01:12 | 0:01:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 04:36:42
Agent 8 | 3686 | 2010-08-12 05:44:40 | 0:00:33 | 0:00:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 05:45:13
Agent 9 | 7372 | 2010-08-12 06:58:12 | 0:00:34 | 0:00:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 06:58:46
Agent 1 | 3660 | 2010-08-12 06:59:23 | 0:00:28 | 0:00:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 06:59:51
Agent 1 | 7372 | 2010-08-12 06:59:54 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-12 06:59:57
Agent 2 | 7320 | 2010-08-12 07:01:10 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 07:01:20
Agent 3 | 3708 | 2010-08-12 07:01:21 | 0:04:24 | 0:04:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 07:05:45
Agent 4 | 3686 | 2010-08-12 07:05:18 | 0:02:14 | 0:02:14 |  |  | Outbound | 2010-08-12 07:07:32
Agent 5 | 7416 | 2010-08-12 07:05:47 | 0:04:45 | 0:04:45 |  |  | Outbound | 2010-08-12 07:10:32
Agent 6 | 3686 | 2010-08-12 07:11:16 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 07:11:26
Agent 7 | 7264 | 2010-08-12 07:12:16 | 0:00:06 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 07:12:22
Agent 8 | 7372 | 2010-08-12 07:32:58 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-12 07:33:00
Agent 9 | 7372 | 2010-08-12 07:33:30 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-12 07:33:31
Agent 1 | 7416 | 2010-08-12 07:56:52 | 0:02:42 | 0:02:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 07:59:34
Agent 1 | 7264 | 2010-08-12 07:57:24 | 0:02:41 | 0:02:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 08:00:05
Agent 1 | 3708 | 2010-08-12 08:00:35 | 0:04:09 | 0:04:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 08:04:44
Agent 2 | 3708 | 2010-08-12 08:18:23 | 0:03:51 | 0:03:51 |  |  | Outbound | 2010-08-12 08:22:14
Agent 3 | 7416 | 2010-08-12 08:25:46 | 0:03:06 | 0:03:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 08:28:52
Agent 4 | 7416 | 2010-08-12 08:47:25 | 0:02:33 | 0:02:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 08:49:58
Agent 5 | 7264 | 2010-08-12 08:52:21 | 0:10:48 | 0:10:41 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-12 09:03:09
Agent 6 | 7416 | 2010-08-12 09:04:46 | 0:02:46 | 0:02:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 09:07:32
Agent 7 | 7264 | 2010-08-12 09:05:57 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 09:06:07
Agent 8 | 3632 | 2010-08-12 09:16:53 | 0:04:40 | 0:04:36 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-12 09:21:33
Agent 9 | 7416 | 2010-08-12 09:25:13 | 0:00:14 | 0:00:14 |  |  | Outbound | 2010-08-12 09:25:27
Agent 1 | 3632 | 2010-08-12 09:45:53 | 0:00:19 | 0:00:13 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-12 09:46:12
Agent 1 | 3708 | 2010-08-12 09:52:59 | 0:00:12 | 0:00:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 09:53:11
Agent 2 | 7416 | 2010-08-12 10:06:14 | 0:01:25 | 0:01:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 10:07:39
Agent 3 | 7264 | 2010-08-12 10:11:03 | 0:05:20 | 0:05:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-12 10:16:23
Agent 4 | 3708 | 2010-08-12 10:12:02 | 0:04:21 | 0:04:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 10:16:23
Agent 5 | 3708 | 2010-08-12 10:26:17 | 0:05:21 | 0:05:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 10:31:38
Agent 6 | 3708 | 2010-08-12 10:33:05 | 0:01:23 | 0:01:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 10:34:28
Agent 7 | 7416 | 2010-08-12 10:35:46 | 0:00:50 | 0:00:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 10:36:36
Agent 8 | 7416 | 2010-08-12 10:37:22 | 0:06:30 | 0:06:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 10:43:52
Agent 9 | 7416 | 2010-08-12 10:43:53 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-12 10:43:54
Agent 1 | 7416 | 2010-08-12 11:04:45 | 0:02:35 | 0:02:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 11:07:20
Agent 1 | 7416 | 2010-08-12 11:09:21 | 0:19:53 | 0:19:48 | 0:00:02 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-12 11:29:14
Agent 1 | 7264 | 2010-08-12 11:24:41 | 0:12:38 | 0:12:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 11:37:19
Agent 2 | 7416 | 2010-08-12 11:29:12 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-12 11:29:14
Agent 3 | 7416 | 2010-08-12 12:11:20 | 0:06:59 | 0:06:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 12:18:19
Agent 4 | 3632 | 2010-08-12 12:13:46 | 0:05:31 | 0:05:26 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-12 12:19:17
Agent 5 | 7416 | 2010-08-12 12:18:19 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-12 12:18:20
Agent 6 | 7416 | 2010-08-12 12:27:18 | 0:02:18 | 0:02:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 12:29:36
Agent 7 | 3708 | 2010-08-12 12:43:40 | 0:07:39 | 0:07:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 12:51:19
Agent 8 | 7264 | 2010-08-12 13:27:49 | 0:01:05 | 0:01:00 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-12 13:28:54
Agent 9 | 3708 | 2010-08-12 13:30:55 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-12 13:30:56
Agent 1 | 7416 | 2010-08-12 13:31:11 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-08-12 13:31:26
Agent 1 | 7416 | 2010-08-12 13:31:35 | 0:03:17 | 0:03:17 |  |  | Outbound | 2010-08-12 13:34:52
Agent 2 | 3708 | 2010-08-12 13:35:55 | 0:08:06 | 0:08:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 13:44:01
Agent 3 | 3708 | 2010-08-12 13:44:01 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-12 13:44:02
Agent 4 | 3708 | 2010-08-12 13:50:16 | 0:11:12 | 0:11:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 14:01:28
Agent 5 | 7416 | 2010-08-12 14:07:59 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-12 14:08:01
Agent 6 | 3708 | 2010-08-12 14:08:01 | 0:02:16 | 0:02:16 |  |  | Outbound | 2010-08-12 14:10:17
Agent 7 | 7416 | 2010-08-12 14:29:46 | 0:08:30 | 0:08:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 14:38:16
Agent 8 | 3708 | 2010-08-12 14:38:19 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 14:38:20
Agent 9 | 7416 | 2010-08-12 14:55:10 | 0:00:44 | 0:00:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 14:55:54
Agent 1 | 7264 | 2010-08-12 15:09:34 | 0:00:21 | 0:00:15 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-12 15:09:55
Agent 1 | 7416 | 2010-08-12 15:13:32 | 0:01:58 | 0:01:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 15:15:30
Agent 1 | 7264 | 2010-08-12 15:36:57 | 0:28:50 | 0:28:42 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-12 16:05:47
Agent 2 | 3708 | 2010-08-12 15:49:47 | 0:00:54 | 0:00:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 15:50:41
Agent 3 | 3660 | 2010-08-12 22:35:30 | 0:01:57 | 0:01:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-12 22:37:27
Agent 4 | 7320 | 2010-08-13 01:12:57 | 0:02:24 | 0:02:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 01:15:21
Agent 5 | 7372 | 2010-08-13 03:17:49 | 0:01:24 | 0:01:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 03:19:13
Agent 6 | 3660 | 2010-08-13 03:40:01 | 0:06:07 | 0:06:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 03:46:08
Agent 7 | 7320 | 2010-08-13 05:03:52 | 0:02:09 | 0:02:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 05:06:01
Agent 8 | 7320 | 2010-08-13 06:13:55 | 0:03:38 | 0:03:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 06:17:33
Agent 9 | 3660 | 2010-08-13 06:50:01 | 0:07:47 | 0:07:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 06:57:48
Agent 1 | 7320 | 2010-08-13 06:58:20 | 0:02:17 | 0:02:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 07:00:37
Agent 1 | 7416 | 2010-08-13 07:02:19 | 0:05:42 | 0:05:11 | 0:00:44 | 0:00:00 | Inbound ACD, Conference | 2010-08-13 07:08:01
Agent 2 | 3708 | 2010-08-13 07:05:44 | 0:00:23 | 0:00:23 |  |  | Outbound | 2010-08-13 07:06:07
Agent 3 | 7416 | 2010-08-13 07:11:15 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 07:11:16
Agent 4 | 7416 | 2010-08-13 07:11:28 | 0:08:20 | 0:08:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 07:19:48
Agent 5 | 3708 | 2010-08-13 07:24:20 | 0:01:10 | 0:01:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 07:25:30
Agent 6 | 3708 | 2010-08-13 07:31:39 | 0:03:49 | 0:03:00 | 0:00:40 | 0:00:00 | Inbound ACD | 2010-08-13 07:35:28
Agent 7 | 3708 | 2010-08-13 07:40:27 | 0:01:44 | 0:01:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 07:42:11
Agent 8 | 7416 | 2010-08-13 07:44:00 | 0:00:37 | 0:00:37 |  |  | Outbound | 2010-08-13 07:44:37
Agent 9 | 7264 | 2010-08-13 07:46:16 | 0:01:27 | 0:01:22 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-13 07:47:43
Agent 1 | 3708 | 2010-08-13 07:46:50 | 0:16:56 | 0:16:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 08:03:46
Agent 1 | 7416 | 2010-08-13 08:08:12 | 0:01:52 | 0:01:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 08:10:04
Agent 1 | 7416 | 2010-08-13 08:11:20 | 0:00:03 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 08:11:23
Agent 2 | 7416 | 2010-08-13 08:15:22 | 0:05:15 | 0:05:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 08:20:37
Agent 3 | 7416 | 2010-08-13 08:28:41 | 0:00:34 | 0:00:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 08:29:15
Agent 4 | 7416 | 2010-08-13 08:31:01 | 0:00:23 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 08:31:24
Agent 5 | 3708 | 2010-08-13 08:34:07 | 0:15:08 | 0:15:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 08:49:15
Agent 6 | 7264 | 2010-08-13 08:34:23 | 0:04:39 | 0:04:35 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-13 08:39:02
Agent 7 | 7264 | 2010-08-13 08:39:30 | 0:00:13 | 0:00:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 08:39:43
Agent 8 | 3708 | 2010-08-13 08:56:52 | 0:03:41 | 0:03:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 09:00:33
Agent 9 | 7264 | 2010-08-13 08:58:04 | 0:05:07 | 0:05:01 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-13 09:03:11
Agent 1 | 7416 | 2010-08-13 09:05:56 | 0:00:52 | 0:00:52 |  |  | Outbound | 2010-08-13 09:06:48
Agent 1 | 3708 | 2010-08-13 09:12:24 | 0:11:09 | 0:11:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 09:23:33
Agent 2 | 3632 | 2010-08-13 09:21:55 | 0:03:32 | 0:03:27 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-13 09:25:27
Agent 3 | 7416 | 2010-08-13 09:49:05 | 0:09:42 | 0:09:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 09:58:47
Agent 4 | 7416 | 2010-08-13 10:06:07 | 0:06:15 | 0:06:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 10:12:22
Agent 5 | 7416 | 2010-08-13 10:18:05 | 0:03:42 | 0:03:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 10:21:47
Agent 6 | 3708 | 2010-08-13 10:29:00 | 0:03:11 | 0:02:41 | 0:00:26 | 0:00:00 | Inbound ACD | 2010-08-13 10:32:11
Agent 7 | 7416 | 2010-08-13 10:38:17 | 0:02:12 | 0:02:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 10:40:29
Agent 8 | 3632 | 2010-08-13 10:42:49 | 0:01:31 | 0:01:24 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-13 10:44:20
Agent 9 | 7416 | 2010-08-13 10:45:57 | 0:02:47 | 0:01:44 | 0:00:55 | 0:00:00 | Inbound ACD | 2010-08-13 10:48:44
Agent 1 | 7416 | 2010-08-13 10:50:26 | 0:04:35 | 0:04:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 10:55:01
Agent 1 | 3708 | 2010-08-13 10:55:04 | 0:00:41 | 0:00:41 |  |  | Outbound | 2010-08-13 10:55:45
Agent 1 | 7416 | 2010-08-13 10:58:47 | 0:00:57 | 0:00:57 |  |  | Inbound Non-ACD | 2010-08-13 10:59:44
Agent 2 | 3708 | 2010-08-13 10:59:45 | 0:03:23 | 0:03:23 |  |  | Outbound | 2010-08-13 11:03:08
Agent 3 | 7416 | 2010-08-13 11:03:42 | 0:00:46 | 0:00:46 |  |  | Outbound | 2010-08-13 11:04:28
Agent 4 | 7416 | 2010-08-13 11:08:15 | 0:00:42 | 0:00:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 11:08:57
Agent 5 | 7416 | 2010-08-13 11:18:06 | 0:02:46 | 0:02:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 11:20:52
Agent 6 | 3632 | 2010-08-13 11:23:17 | 0:01:27 | 0:01:23 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-13 11:24:44
Agent 7 | 3708 | 2010-08-13 11:49:29 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-13 11:49:31
Agent 8 | 7416 | 2010-08-13 11:49:31 | 0:00:11 | 0:00:11 |  |  | Outbound | 2010-08-13 11:49:42
Agent 9 | 7416 | 2010-08-13 11:52:21 | 0:07:33 | 0:07:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 11:59:54
Agent 1 | 3708 | 2010-08-13 12:01:55 | 0:02:17 | 0:02:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 12:04:12
Agent 1 | 7416 | 2010-08-13 12:06:09 | 0:05:25 | 0:05:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 12:11:34
Agent 2 | 3708 | 2010-08-13 12:18:35 | 0:01:09 | 0:01:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 12:19:44
Agent 3 | 7416 | 2010-08-13 12:19:44 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-08-13 12:19:44
Agent 4 | 3708 | 2010-08-13 12:22:16 | 0:00:56 | 0:00:56 |  |  | Outbound | 2010-08-13 12:23:12
Agent 5 | 7416 | 2010-08-13 12:33:50 | 0:14:27 | 0:14:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 12:48:17
Agent 6 | 7264 | 2010-08-13 12:42:03 | 01:11:21 | 01:11:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 13:53:24
Agent 7 | 7416 | 2010-08-13 12:49:10 | 0:05:57 | 0:05:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 12:55:07
Agent 8 | 3708 | 2010-08-13 12:57:08 | 0:02:08 | 0:01:09 | 0:01:14 | 0:00:00 | Inbound ACD, Conference | 2010-08-13 12:59:16
Agent 9 | 7416 | 2010-08-13 12:57:41 | 0:00:13 | 0:00:13 |  |  | Outbound | 2010-08-13 12:57:54
Agent 1 | 7416 | 2010-08-13 12:58:16 | 0:00:21 | 0:00:21 |  |  | Outbound | 2010-08-13 12:58:37
Agent 1 | 3708 | 2010-08-13 13:00:14 | 0:00:04 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 13:00:18
Agent 1 | 7416 | 2010-08-13 13:00:23 | 0:00:12 | 0:00:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 13:00:35
Agent 2 | 7416 | 2010-08-13 13:12:30 | 0:01:26 | 0:01:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 13:13:56
Agent 3 | 7416 | 2010-08-13 13:31:39 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-08-13 13:31:55
Agent 4 | 3708 | 2010-08-13 13:35:59 | 0:05:51 | 0:05:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 13:41:50
Agent 5 | 7264 | 2010-08-13 14:29:22 | 0:02:23 | 0:02:17 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-13 14:31:45
Agent 6 | 7416 | 2010-08-13 14:37:04 | 0:00:22 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 14:37:26
Agent 7 | 3708 | 2010-08-13 15:25:36 | 0:00:19 | 0:00:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 15:25:55
Agent 8 | 7416 | 2010-08-13 15:29:20 | 0:00:02 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 15:29:22
Agent 9 | 3632 | 2010-08-13 15:40:48 | 0:03:11 | 0:00:26 | 0:02:36 | 0:00:20 | Inbound ACD, Transfer-Out | 2010-08-13 15:43:59
Agent 1 | 7264 | 2010-08-13 15:43:52 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-08-13 15:43:59
Agent 1 | 7416 | 2010-08-13 15:48:15 | 0:02:42 | 0:02:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-13 15:50:57
Agent 2 | 3632 | 2010-08-13 15:59:26 | 0:01:42 | 0:01:36 | 0:00:00 | 0:00:08 | Inbound ACD | 2010-08-13 16:01:08
Agent 9 | 5524 | 2010-08-14 15:59:26 | 0:01:43 | 0:01:36 | 0:00:00 | 0:00:08 | Inbound ACD | 2010-08-14 16:01:07.995000
Agent 1 | 5539.2 | 2010-08-14 16:00:26 | 0:01:44 | 0:01:36 | 0:00:00 | 0:00:08 | Inbound ACD | 2010-08-14 16:02:08
Agent 1 | 5554.4 | 2010-08-14 16:01:26 | 0:01:45 | 0:01:36 | 0:00:00 | 0:00:08 | Inbound ACD | 2010-08-14 16:03:08.010000
Agent 2 | 5569.6 | 2010-08-14 16:02:26 | 0:01:46 | 0:01:36 | 0:00:00 | 0:00:08 | Inbound ACD | 2010-08-14 16:04:08.020000
Agent 9 | 5584.8 | 2010-08-14 16:03:26 | 0:01:47 | 0:01:36 | 0:00:00 | 0:00:08 | Inbound ACD | 2010-08-14 16:05:08.030000
Agent 1 | 5600 | 2010-08-14 16:04:26 | 0:01:48 | 0:01:36 | 0:00:00 | 0:00:08 | Inbound ACD | 2010-08-14 16:06:08.040000
Agent 1 | 5615.2 | 2010-08-14 16:05:26 | 0:01:49 | 0:01:36 | 0:00:00 | 0:00:08 | Inbound ACD | 2010-08-14 16:07:08.050000
Agent 2 | 5630.4 | 2010-08-14 16:06:26 | 0:01:50 | 0:01:36 | 0:00:00 | 0:00:08 | Inbound ACD | 2010-08-14 16:08:08.060000
Agent 9 | 5645.6 | 2010-08-14 16:07:26 | 0:01:51 | 0:01:36 | 0:00:00 | 0:00:08 | Inbound ACD | 2010-08-14 16:09:08.070000
Agent 1 | 5660.8 | 2010-08-14 16:08:26 | 0:01:52 | 0:01:36 | 0:00:00 | 0:00:08 | Inbound ACD | 2010-08-14 16:10:08.080000
Agent 1 | 5676 | 2010-08-14 16:09:26 | 0:01:53 | 0:01:36 | 0:00:00 | 0:00:08 | Inbound ACD | 2010-08-14 16:11:08.090000
Agent 2 | 5691.2 | 2010-08-14 16:10:26 | 0:01:54 | 0:01:36 | 0:00:00 | 0:00:08 | Inbound ACD | 2010-08-14 16:12:08.100000
Agent 3 | 7320 | 2010-08-15 22:23:07 | 0:02:02 | 0:01:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-15 22:25:09
Agent 4 | 3660 | 2010-08-16 01:26:45 | 0:02:48 | 0:02:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 01:29:33
Agent 5 | 7320 | 2010-08-16 01:59:39 | 0:01:04 | 0:01:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 02:00:43
Agent 6 | 7320 | 2010-08-16 02:15:18 | 0:05:35 | 0:05:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 02:20:53
Agent 7 | 3660 | 2010-08-16 03:03:48 | 0:01:40 | 0:01:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 03:05:28
Agent 8 | 7320 | 2010-08-16 05:02:15 | 0:09:48 | 0:09:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 05:12:03
Agent 9 | 7320 | 2010-08-16 05:53:32 | 0:00:59 | 0:00:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 05:54:31
Agent 1 | 3660 | 2010-08-16 06:30:57 | 0:02:00 | 0:01:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 06:32:57
Agent 1 | 7320 | 2010-08-16 06:52:29 | 0:00:25 | 0:00:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 06:52:54
Agent 1 | 7320 | 2010-08-16 07:00:26 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 07:00:36
Agent 2 | 3708 | 2010-08-16 07:40:17 | 0:04:56 | 0:04:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 07:45:13
Agent 3 | 7264 | 2010-08-16 07:57:34 | [NAME] | 01:34:24 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-16 09:32:02
Agent 4 | 3708 | 2010-08-16 08:01:24 | 0:10:40 | 0:10:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 08:12:04
Agent 5 | 7416 | 2010-08-16 08:12:08 | 0:01:26 | 0:01:26 |  |  | Outbound | 2010-08-16 08:13:34
Agent 6 | 7416 | 2010-08-16 08:23:28 | 0:02:50 | 0:02:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 08:26:18
Agent 7 | 7416 | 2010-08-16 08:29:08 | 0:02:13 | 0:02:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 08:31:21
Agent 8 | 7416 | 2010-08-16 08:33:28 | 0:20:42 | 0:18:45 | 0:01:52 | 0:00:00 | Inbound ACD | 2010-08-16 08:54:10
Agent 9 | 3708 | 2010-08-16 08:54:11 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-08-16 08:54:11
Agent 1 | 7416 | 2010-08-16 08:54:26 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 08:54:36
Agent 1 | 7416 | 2010-08-16 09:09:26 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-16 09:09:27
Agent 2 | 3708 | 2010-08-16 09:10:24 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-08-16 09:10:28
Agent 3 | 7416 | 2010-08-16 09:10:28 | 0:08:56 | 0:08:56 |  |  | Outbound | 2010-08-16 09:19:24
Agent 4 | 7416 | 2010-08-16 09:21:23 | 0:02:50 | 0:02:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 09:24:13
Agent 5 | 3708 | 2010-08-16 09:24:25 | 0:01:52 | 0:01:52 |  |  | Outbound | 2010-08-16 09:26:17
Agent 6 | 3708 | 2010-08-16 09:30:51 | 0:05:14 | 0:05:14 |  |  | Outbound | 2010-08-16 09:36:05
Agent 7 | 3708 | 2010-08-16 09:36:06 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-08-16 09:36:06
Agent 8 | 7416 | 2010-08-16 09:43:42 | 0:03:09 | 0:03:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 09:46:51
Agent 9 | 3632 | 2010-08-16 09:45:21 | 0:00:55 | 0:00:50 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-16 09:46:16
Agent 1 | 3708 | 2010-08-16 10:01:07 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 10:01:08
Agent 1 | 7416 | 2010-08-16 10:09:37 | 0:09:55 | 0:09:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 10:19:32
Agent 1 | 7416 | 2010-08-16 10:40:31 | 0:00:26 | 0:00:20 | 0:00:02 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-16 10:40:57
Agent 2 | 3708 | 2010-08-16 10:40:54 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-16 10:40:57
Agent 3 | 7416 | 2010-08-16 10:42:18 | 0:00:23 | 0:00:19 | 0:00:02 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-16 10:42:41
Agent 4 | 7416 | 2010-08-16 10:42:39 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-16 10:42:41
Agent 5 | 7416 | 2010-08-16 10:44:36 | 0:10:08 | 0:09:11 | 0:01:16 | 0:00:00 | Inbound ACD, Conference | 2010-08-16 10:54:44
Agent 6 | 7416 | 2010-08-16 10:45:26 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-16 10:45:29
Agent 7 | 3708 | 2010-08-16 10:45:35 | 0:00:27 | 0:00:27 |  |  | Outbound | 2010-08-16 10:46:02
Agent 8 | 3708 | 2010-08-16 10:54:59 | 0:08:24 | 0:06:41 | 0:01:34 | 0:00:00 | Inbound ACD | 2010-08-16 11:03:23
Agent 9 | 3708 | 2010-08-16 11:12:59 | 0:02:32 | [NAME] | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 11:15:31
Agent 1 | 7416 | 2010-08-16 11:17:50 | 0:00:11 | 0:00:11 |  |  | Outbound | 2010-08-16 11:18:01
Agent 1 | 3708 | 2010-08-16 11:25:14 | 0:00:49 | 0:00:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 11:26:03
Agent 2 | 3632 | 2010-08-16 12:03:57 | 0:04:27 | 0:04:22 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-16 12:08:24
Agent 3 | 7416 | 2010-08-16 12:04:28 | 0:04:11 | 0:04:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 12:08:39
Agent 4 | 3632 | 2010-08-16 12:30:46 | 0:01:18 | 0:01:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-16 12:32:04
Agent 5 | 7416 | 2010-08-16 12:57:40 | 0:00:26 | 0:00:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 12:58:06
Agent 6 | 7416 | 2010-08-16 13:19:43 | 0:00:28 | 0:00:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 13:20:11
Agent 7 | 3708 | 2010-08-16 13:48:29 | 0:00:28 | 0:00:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 13:48:57
Agent 8 | 7264 | 2010-08-16 13:55:22 | 0:03:30 | 0:03:26 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-16 13:58:52
Agent 9 | 3708 | 2010-08-16 14:01:41 | 0:01:28 | 0:01:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 14:03:09
Agent 1 | 3708 | 2010-08-16 14:31:38 | 0:07:04 | 0:07:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 14:38:42
Agent 1 | 7416 | 2010-08-16 14:50:11 | 0:01:14 | 0:01:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 14:51:25
Agent 1 | 7416 | 2010-08-16 14:59:48 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-16 14:59:50
Agent 2 | 7416 | 2010-08-16 15:25:05 | 0:00:14 | 0:00:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 15:25:19
Agent 3 | 3708 | 2010-08-16 15:47:31 | 0:00:24 | 0:00:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-16 15:47:55
Agent 4 | 7372 | 2010-08-17 06:14:10 | 0:10:43 | 0:10:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 06:24:53
Agent 5 | 3660 | 2010-08-17 06:18:20 | 0:04:36 | 0:04:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 06:22:56
Agent 6 | 7372 | 2010-08-17 06:29:36 | 0:01:37 | 0:01:37 |  |  | Outbound | 2010-08-17 06:31:13
Agent 7 | 7320 | 2010-08-17 06:43:20 | 0:02:29 | 0:02:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 06:45:49
Agent 8 | 3660 | 2010-08-17 06:51:31 | 0:00:04 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 06:51:35
Agent 9 | 7320 | 2010-08-17 06:55:51 | 0:01:40 | 0:01:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 06:57:31
Agent 1 | 3708 | 2010-08-17 07:09:38 | 0:04:52 | 0:04:32 | 0:00:14 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-17 07:14:30
Agent 1 | 7416 | 2010-08-17 07:14:15 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-08-17 07:14:30
Agent 2 | 7416 | 2010-08-17 07:24:21 | 0:07:06 | 0:07:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 07:31:27
Agent 3 | 3632 | 2010-08-17 07:25:23 | 0:02:10 | 0:02:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 07:27:33
Agent 4 | 7416 | 2010-08-17 07:32:22 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-17 07:32:23
Agent 5 | 3708 | 2010-08-17 07:47:03 | 0:03:55 | 0:03:55 |  |  | Outbound | 2010-08-17 07:50:58
Agent 6 | 7372 | 2010-08-17 07:49:24 | 0:00:20 | 0:00:20 |  |  | Outbound | 2010-08-17 07:49:44
Agent 7 | 3632 | 2010-08-17 07:55:25 | 0:00:12 | 0:00:09 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-17 07:55:37
Agent 8 | 7416 | 2010-08-17 07:59:24 | 0:03:29 | 0:03:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 08:02:53
Agent 9 | 7416 | 2010-08-17 08:04:41 | 0:00:17 | 0:00:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 08:04:58
Agent 1 | 3632 | 2010-08-17 08:11:56 | 0:09:15 | 0:09:10 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-17 08:21:11
Agent 1 | 3708 | 2010-08-17 08:30:10 | 0:01:45 | 0:01:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 08:31:55
Agent 1 | 3708 | 2010-08-17 08:38:05 | 0:01:28 | 0:00:42 | 0:00:41 | 0:00:00 | Inbound ACD | 2010-08-17 08:39:33
Agent 2 | 7416 | 2010-08-17 08:38:31 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-08-17 08:38:46
Agent 3 | 7416 | 2010-08-17 08:39:07 | 0:00:48 | 0:00:48 |  |  | Outbound | 2010-08-17 08:39:55
Agent 4 | 7416 | 2010-08-17 08:45:39 | 0:06:55 | 0:06:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 08:52:34
Agent 5 | 7416 | 2010-08-17 09:06:52 | 0:01:04 | 0:01:04 |  |  | Outbound | 2010-08-17 09:07:56
Agent 6 | 3708 | 2010-08-17 09:12:39 | 0:35:14 | 0:35:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 09:47:53
Agent 7 | 7264 | 2010-08-17 09:16:21 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-17 09:16:31
Agent 8 | 7264 | 2010-08-17 09:21:44 | 0:10:53 | 0:10:50 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-17 09:32:37
Agent 9 | 7264 | 2010-08-17 09:42:57 | 0:02:35 | 0:02:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 09:45:32
Agent 1 | 7416 | 2010-08-17 09:51:18 | 0:00:23 | 0:00:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 09:51:41
Agent 1 | 7416 | 2010-08-17 09:52:40 | 0:03:44 | 0:03:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 09:56:24
Agent 2 | 3632 | 2010-08-17 09:55:07 | 0:01:19 | 0:01:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 09:56:26
Agent 3 | 3708 | 2010-08-17 09:58:31 | 0:02:29 | 0:02:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 10:01:00
Agent 4 | 7416 | 2010-08-17 10:12:12 | 0:03:57 | 0:03:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 10:16:09
Agent 5 | 3632 | 2010-08-17 10:22:45 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 10:22:55
Agent 6 | 3708 | 2010-08-17 10:37:02 | 0:05:50 | 0:04:31 | 0:01:15 | 0:00:00 | Inbound ACD | 2010-08-17 10:42:52
Agent 7 | 7264 | 2010-08-17 10:37:50 | 0:00:54 | 0:00:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 10:38:44
Agent 8 | 7264 | 2010-08-17 10:40:53 | 0:01:35 | 0:01:06 | 0:00:25 | 0:00:00 | Inbound ACD | 2010-08-17 10:42:28
Agent 9 | 7416 | 2010-08-17 10:42:53 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-08-17 10:42:53
Agent 1 | 7416 | 2010-08-17 10:44:53 | 0:02:04 | 0:01:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 10:46:57
Agent 1 | 7416 | 2010-08-17 10:59:14 | 0:03:57 | 0:03:57 |  |  | Outbound | 2010-08-17 11:03:11
Agent 1 | 7264 | 2010-08-17 11:30:13 | 0:00:19 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 11:30:32
Agent 2 | 3708 | 2010-08-17 11:39:28 | 0:02:39 | 0:02:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 11:42:07
Agent 3 | 7264 | 2010-08-17 11:40:40 | 0:00:00 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 11:40:40
Agent 4 | 7264 | 2010-08-17 11:40:45 | 0:03:07 | 0:03:02 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-17 11:43:52
Agent 5 | 3708 | 2010-08-17 11:42:40 | 0:02:10 | 0:02:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 11:44:50
Agent 6 | 7416 | 2010-08-17 11:45:11 | 0:00:20 | 0:00:20 |  |  | Outbound | 2010-08-17 11:45:31
Agent 7 | 7416 | 2010-08-17 11:45:31 | 0:00:47 | 0:00:47 |  |  | Outbound | 2010-08-17 11:46:18
Agent 8 | 7416 | 2010-08-17 11:46:23 | 0:00:09 | 0:00:09 |  |  | Outbound | 2010-08-17 11:46:32
Agent 9 | 7416 | 2010-08-17 11:58:29 | 0:00:13 | 0:00:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 11:58:42
Agent 1 | 7416 | 2010-08-17 12:00:38 | 0:00:18 | 0:00:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 12:00:56
Agent 1 | 3708 | 2010-08-17 12:03:20 | 0:01:37 | 0:01:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 12:04:57
Agent 2 | 7416 | 2010-08-17 12:21:17 | 0:00:21 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 12:21:38
Agent 3 | 7264 | 2010-08-17 12:24:50 | 0:02:41 | 0:02:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 12:27:31
Agent 4 | 7416 | 2010-08-17 12:44:38 | 0:01:47 | 0:01:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 12:46:25
Agent 5 | 3708 | 2010-08-17 12:53:45 | 0:06:37 | 0:06:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 13:00:22
Agent 6 | 7416 | 2010-08-17 13:14:43 | 0:00:55 | 0:00:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 13:15:38
Agent 7 | 3708 | 2010-08-17 13:22:03 | 0:04:39 | 0:04:00 | 0:00:35 | 0:00:00 | Inbound ACD | 2010-08-17 13:26:42
Agent 8 | 7416 | 2010-08-17 13:26:52 | 0:07:11 | 0:07:11 |  |  | Outbound | 2010-08-17 13:34:03
Agent 9 | 3708 | 2010-08-17 13:34:04 | 0:00:30 | 0:00:30 |  |  | Outbound | 2010-08-17 13:34:34
Agent 1 | 7416 | 2010-08-17 13:37:18 | 0:06:08 | 0:06:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 13:43:26
Agent 1 | 7264 | 2010-08-17 13:38:53 | 0:03:31 | 0:03:27 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-17 13:42:24
Agent 1 | 3708 | 2010-08-17 13:50:22 | 0:00:49 | 0:00:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 13:51:11
Agent 2 | 7416 | 2010-08-17 13:52:14 | 0:00:14 | 0:00:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 13:52:28
Agent 3 | 3708 | 2010-08-17 14:16:07 | 0:02:14 | 0:02:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 14:18:21
Agent 4 | 7264 | 2010-08-17 14:22:16 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 14:22:26
Agent 5 | 3632 | 2010-08-17 14:25:46 | 0:02:46 | 0:02:42 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-17 14:28:32
Agent 6 | 7264 | 2010-08-17 14:52:06 | 0:00:54 | 0:00:50 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-17 14:53:00
Agent 7 | 7416 | 2010-08-17 15:01:32 | 0:12:36 | 0:12:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 15:14:08
Agent 8 | 7416 | 2010-08-17 15:15:45 | 0:02:05 | 0:02:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 15:17:50
Agent 9 | 3632 | 2010-08-17 15:17:33 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 15:17:43
Agent 1 | 3708 | 2010-08-17 15:22:34 | 0:00:24 | 0:00:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 15:22:58
Agent 1 | 7416 | 2010-08-17 15:35:16 | 0:17:53 | 0:17:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 15:53:09
Agent 2 | 7264 | 2010-08-17 16:00:07 | 0:12:19 | 0:12:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 16:12:26
Agent 3 | 7264 | 2010-08-17 17:42:40 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-17 17:42:50
Agent 4 | 3660 | 2010-08-18 00:35:19 | 0:01:00 | 0:00:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 00:36:19
Agent 5 | 7320 | 2010-08-18 00:58:10 | 0:00:44 | 0:00:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 00:58:54
Agent 6 | 7372 | 2010-08-18 01:14:53 | 0:01:15 | 0:01:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 01:16:08
Agent 7 | 3660 | 2010-08-18 01:31:35 | 0:06:25 | 0:06:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 01:38:00
Agent 8 | 7372 | 2010-08-18 02:23:16 | 0:00:36 | 0:00:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 02:23:52
Agent 9 | 7372 | 2010-08-18 02:36:59 | 0:00:21 | 0:00:21 |  |  | Outbound | 2010-08-18 02:37:20
Agent 1 | 3686 | 2010-08-18 02:37:21 | 0:01:37 | 0:01:37 |  |  | Outbound | 2010-08-18 02:38:58
Agent 1 | 7372 | 2010-08-18 02:50:57 | 0:00:09 | 0:00:09 |  |  | Outbound | 2010-08-18 02:51:06
Agent 1 | 7372 | 2010-08-18 02:51:07 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-08-18 02:51:11
Agent 2 | 3686 | 2010-08-18 02:51:12 | 0:02:00 | 0:02:00 |  |  | Outbound | 2010-08-18 02:53:12
Agent 3 | 7372 | 2010-08-18 02:53:41 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-08-18 02:53:45
Agent 4 | 7372 | 2010-08-18 02:53:51 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-08-18 02:53:51
Agent 5 | 3686 | 2010-08-18 02:54:23 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-18 02:54:24
Agent 6 | 7372 | 2010-08-18 03:36:42 | 0:08:25 | 0:08:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 03:45:07
Agent 7 | 7372 | 2010-08-18 04:36:19 | 0:03:11 | 0:03:11 |  |  | Outbound | 2010-08-18 04:39:30
Agent 8 | 3660 | 2010-08-18 05:27:15 | 0:03:40 | 0:03:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 05:30:55
Agent 9 | 7372 | 2010-08-18 05:33:30 | 0:00:48 | 0:00:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 05:34:18
Agent 1 | 7372 | 2010-08-18 07:00:37 | 0:01:04 | 0:01:17 | 0:00:17 | 0:00:00 | Inbound ACD | 2010-08-18 07:01:41
Agent 1 | 3686 | 2010-08-18 07:01:33 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-18 07:01:34
Agent 2 | 7372 | 2010-08-18 07:12:35 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 07:12:45
Agent 3 | 3708 | 2010-08-18 07:22:31 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 07:22:41
Agent 4 | 7264 | 2010-08-18 07:22:41 | 0:01:49 | 0:01:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 07:24:30
Agent 5 | 7264 | 2010-08-18 07:28:26 | 0:02:13 | 0:02:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 07:30:39
Agent 6 | 3632 | 2010-08-18 07:37:47 | 0:01:43 | 0:01:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 07:39:30
Agent 7 | 7416 | 2010-08-18 07:45:58 | 0:50:29 | 0:50:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 08:36:27
Agent 8 | 7264 | 2010-08-18 08:02:09 | 0:00:51 | 0:00:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 08:03:00
Agent 9 | 7264 | 2010-08-18 08:35:08 | 0:12:38 | 0:12:32 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-18 08:47:46
Agent 1 | 7416 | 2010-08-18 08:36:27 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-18 08:36:28
Agent 1 | 7416 | 2010-08-18 08:44:23 | 0:01:00 | 0:00:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 08:45:23
Agent 1 | 7416 | 2010-08-18 09:02:35 | 0:01:05 | 0:00:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 09:03:40
Agent 2 | 3708 | 2010-08-18 09:13:15 | 0:05:42 | 0:05:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 09:18:57
Agent 3 | 7264 | 2010-08-18 09:27:45 | 0:00:03 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 09:27:48
Agent 4 | 3708 | 2010-08-18 09:35:55 | 0:02:10 | 0:02:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 09:38:05
Agent 5 | 7264 | 2010-08-18 09:37:46 | 0:01:12 | 0:01:06 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-18 09:38:58
Agent 6 | 7416 | 2010-08-18 09:44:36 | 0:00:28 | 0:00:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 09:45:04
Agent 7 | 7416 | 2010-08-18 09:57:04 | 0:10:33 | 0:10:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 10:07:37
Agent 8 | 7416 | 2010-08-18 10:08:33 | 0:01:24 | 0:01:24 |  |  | Outbound | 2010-08-18 10:09:57
Agent 9 | 7264 | 2010-08-18 10:13:05 | 0:08:10 | 0:08:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 10:21:15
Agent 1 | 7416 | 2010-08-18 10:15:45 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-18 10:15:48
Agent 1 | 7416 | 2010-08-18 10:15:55 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-08-18 10:16:03
Agent 2 | 3708 | 2010-08-18 10:16:04 | 0:01:32 | 0:01:32 |  |  | Outbound | 2010-08-18 10:17:36
Agent 3 | 7416 | 2010-08-18 10:20:24 | 0:05:39 | 0:04:45 | 0:01:38 | 0:00:00 | Inbound ACD, Conference | 2010-08-18 10:26:03
Agent 4 | 7416 | 2010-08-18 10:23:25 | 0:00:50 | 0:00:50 |  |  | Outbound | 2010-08-18 10:24:15
Agent 5 | 7416 | 2010-08-18 10:43:35 | 0:03:37 | 0:03:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 10:47:12
Agent 6 | 3708 | 2010-08-18 10:51:56 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-18 10:51:58
Agent 7 | 7264 | 2010-08-18 10:52:59 | 0:00:24 | 0:00:20 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-18 10:53:23
Agent 8 | 3708 | 2010-08-18 10:53:40 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-18 10:53:42
Agent 9 | 7416 | 2010-08-18 11:00:11 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-08-18 11:00:15
Agent 1 | 7416 | 2010-08-18 11:01:59 | 0:02:33 | 0:02:33 |  |  | Outbound | 2010-08-18 11:04:32
Agent 1 | 7264 | 2010-08-18 11:07:52 | 0:06:22 | 0:06:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 11:14:14
Agent 1 | 7264 | 2010-08-18 11:15:14 | 0:00:12 | 0:00:12 |  |  | Inbound Non-ACD | 2010-08-18 11:15:26
Agent 2 | 7264 | 2010-08-18 11:17:51 | 0:02:46 | 0:02:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 11:20:37
Agent 3 | 7264 | 2010-08-18 11:20:38 | 0:00:00 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 11:20:38
Agent 4 | 7416 | 2010-08-18 11:30:25 | 0:03:12 | 0:03:12 |  |  | Outbound | 2010-08-18 11:33:37
Agent 5 | 7416 | 2010-08-18 12:01:11 | 0:04:59 | 0:04:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 12:06:10
Agent 6 | 7416 | 2010-08-18 12:14:38 | 0:04:14 | 0:04:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 12:18:52
Agent 7 | 7264 | 2010-08-18 12:28:32 | 0:05:17 | 0:05:10 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-18 12:33:49
Agent 8 | 7416 | 2010-08-18 12:34:46 | 0:04:16 | 0:04:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 12:39:02
Agent 9 | 7264 | 2010-08-18 12:36:20 | 0:21:44 | 0:21:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 12:58:04
Agent 1 | 7416 | 2010-08-18 12:40:09 | 0:03:44 | 0:03:44 |  |  | Outbound | 2010-08-18 12:43:53
Agent 1 | 3708 | 2010-08-18 12:44:39 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-18 12:44:42
Agent 2 | 7416 | 2010-08-18 12:44:42 | 0:00:57 | 0:00:57 |  |  | Outbound | 2010-08-18 12:45:39
Agent 3 | 7416 | 2010-08-18 12:53:27 | 0:01:27 | 0:01:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 12:54:54
Agent 4 | 7264 | 2010-08-18 13:00:26 | 0:14:01 | 0:11:53 | 0:02:05 | 0:00:20 | Inbound ACD | 2010-08-18 13:14:27
Agent 5 | 3708 | 2010-08-18 13:11:18 | 0:02:13 | 0:02:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 13:13:31
Agent 6 | 7416 | 2010-08-18 13:17:35 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-08-18 13:17:39
Agent 7 | 7416 | 2010-08-18 13:17:40 | 0:02:59 | 0:02:59 |  |  | Outbound | 2010-08-18 13:20:39
Agent 8 | 3708 | 2010-08-18 13:21:35 | 0:01:21 | 0:01:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 13:22:56
Agent 9 | 7416 | 2010-08-18 13:27:14 | 0:22:29 | 0:22:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 13:49:43
Agent 1 | 7264 | 2010-08-18 13:46:10 | 0:13:14 | 0:13:09 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-18 13:59:24
Agent 1 | 3708 | 2010-08-18 13:58:22 | 0:00:47 | 0:00:47 |  |  | Outbound | 2010-08-18 13:59:09
Agent 1 | 7264 | 2010-08-18 13:59:44 | 0:00:51 | 0:00:48 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-18 14:00:35
Agent 2 | 7264 | 2010-08-18 14:01:02 | 0:00:08 | 0:00:03 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-18 14:01:10
Agent 3 | 3632 | 2010-08-18 14:03:09 | 0:00:37 | 0:00:33 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-18 14:03:46
Agent 4 | 7264 | 2010-08-18 14:05:40 | 0:01:47 | 0:01:42 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-18 14:07:27
Agent 5 | 3632 | 2010-08-18 14:17:52 | 0:14:32 | 0:14:28 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-18 14:32:24
Agent 6 | 7416 | 2010-08-18 14:20:28 | 0:00:46 | 0:00:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 14:21:14
Agent 7 | 7416 | 2010-08-18 14:31:29 | 0:01:32 | 0:01:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 14:33:01
Agent 8 | 7264 | 2010-08-18 14:46:11 | 0:00:59 | 0:00:44 | 0:00:08 | 0:00:20 | Inbound ACD | 2010-08-18 14:47:10
Agent 9 | 3632 | 2010-08-18 14:57:59 | 0:26:57 | 0:26:52 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-18 15:24:56
Agent 1 | 7416 | 2010-08-18 15:16:33 | 0:02:45 | 0:02:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-18 15:19:18
Agent 1 | 7416 | 2010-08-18 15:42:59 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-08-18 15:43:17
Agent 2 | 7416 | 2010-08-18 15:43:18 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-08-18 15:43:22
Agent 3 | 3708 | 2010-08-18 15:43:22 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-18 15:43:24
Agent 4 | 7416 | 2010-08-18 15:43:25 | 0:00:20 | 0:00:20 |  |  | Outbound | 2010-08-18 15:43:45
Agent 5 | 7372 | 2010-08-19 01:15:02 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-08-19 01:15:19
Agent 6 | 3686 | 2010-08-19 01:15:19 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-08-19 01:15:37
Agent 7 | 7320 | 2010-08-19 01:41:04 | 0:03:33 | 0:03:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-19 01:44:37
Agent 8 | 7372 | 2010-08-19 03:06:56 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-08-19 03:07:00
Agent 9 | 3686 | 2010-08-19 05:10:07 | 0:01:08 | 0:00:29 | 0:00:34 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-19 05:11:15
Agent 1 | 7372 | 2010-08-19 05:11:03 | 0:00:12 | 0:00:12 |  |  | Outbound | 2010-08-19 05:11:15
Agent 1 | 7320 | 2010-08-19 05:36:05 | 0:01:27 | 0:01:43 | 0:00:03 | 0:00:00 | Inbound ACD | 2010-08-19 05:37:32
Agent 1 | 3660 | 2010-08-19 05:36:35 | 0:00:23 | 0:00:23 |  |  | Outbound | 2010-08-19 05:36:58
Agent 2 | 7372 | 2010-08-19 06:24:49 | 0:09:50 | 0:09:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-19 06:34:39
Agent 3 | 3660 | 2010-08-19 06:44:36 | 0:02:34 | 0:02:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-19 06:47:10
Agent 4 | 7320 | 2010-08-19 06:53:12 | 0:02:41 | 0:02:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-19 06:55:53
Agent 5 | 7320 | 2010-08-19 06:56:25 | 0:02:30 | 0:02:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-19 06:58:55
Agent 6 | 3686 | 2010-08-19 07:05:15 | 0:02:26 | 0:02:20 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-19 07:07:41
Agent 7 | 7416 | 2010-08-19 07:07:18 | 0:00:55 | 0:00:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-19 07:08:13
Agent 8 | 7372 | 2010-08-19 07:09:35 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-08-19 07:09:52
Agent 9 | 3686 | 2010-08-19 07:11:36 | 0:00:22 | 0:00:22 |  |  | Outbound | 2010-08-19 07:11:58
Agent 1 | 7372 | 2010-08-19 07:12:54 | 0:01:09 | 0:01:09 |  |  | Outbound | 2010-08-19 07:14:03
Agent 1 | 7372 | 2010-08-19 07:14:04 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-19 07:14:06
Agent 2 | 3708 | 2010-08-19 07:23:52 | 0:02:58 | 0:02:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-19 07:26:50
Agent 3 | 7264 | 2010-08-19 07:25:14 | 0:07:05 | 0:07:00 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-19 07:32:19
Agent 4 | 7372 | 2010-08-19 07:25:23 | 0:02:03 | 0:02:03 |  |  | Outbound | 2010-08-19 07:27:26
Agent 5 | 3632 | 2010-08-19 07:44:21 | 0:08:55 | 0:08:51 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-19 07:53:16
Agent 6 | 7416 | 2010-08-19 07:47:02 | 0:00:45 | 0:00:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-19 07:47:47
Agent 7 | 3708 | 2010-08-19 07:51:05 | 0:06:10 | 0:06:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-19 07:57:15
Agent 8 | 7264 | 2010-08-19 08:12:55 | 0:05:38 | 0:05:29 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-19 08:18:33
Agent 9 | 3708 | 2010-08-19 08:22:58 | 0:05:34 | 0:05:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-19 08:28:32
Agent 1 | 3708 | 2010-08-19 08:46:27 | 0:05:15 | 0:05:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-19 08:51:42
Agent 1 | 3708 | 2010-08-19 09:18:07 | 0:00:30 | 0:00:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-19 09:18:37
Agent 1 | 3708 | 2010-08-19 09:23:58 | 0:04:31 | 0:04:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-19 09:28:29
Agent 2 | 3632 | 2010-08-19 09:32:09 | 0:00:04 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-19 09:32:13
Agent 3 | 7264 | 2010-08-19 09:32:38 | 0:04:22 | 0:04:16 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-19 09:37:00
Agent 4 | 7264 | 2010-08-19 09:47:42 | 0:52:03 | 0:51:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-19 10:39:45
Agent 5 | 3708 | 2010-08-19 09:52:59 | 0:02:37 | 0:02:37 |  |  | Outbound | 2010-08-19 09:55:36
Agent 6 | 7416 | 2010-08-19 09:59:37 | 0:03:28 | 0:03:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-19 10:03:05
Agent 7 | 3632 | 2010-08-19 11:08:22 | 0:05:17 | 0:05:09 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-19 11:13:39
Agent 8 | 3708 | 2010-08-19 11:31:08 | 0:13:13 | 0:13:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-19 11:44:21
Agent 9 | 7264 | 2010-08-19 11:33:48 | 0:03:30 | 0:03:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-19 11:37:18
Agent 1 | 7264 | 2010-08-19 12:27:07 | 0:09:31 | 0:09:25 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-19 12:36:38
Agent 1 | 3708 | 2010-08-19 12:50:32 | 0:07:19 | 0:07:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-19 12:57:51
Agent 2 | 3632 | 2010-08-19 14:12:18 | 0:02:34 | 0:02:27 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-19 14:14:52
Agent 3 | 3708 | 2010-08-19 14:50:39 | 0:01:19 | 0:01:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-19 14:51:58
Agent 4 | 7416 | 2010-08-19 15:06:31 | 0:00:58 | 0:00:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-19 15:07:29
Agent 5 | 7264 | 2010-08-19 15:13:11 | 0:11:48 | 0:11:44 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-19 15:24:59
Agent 6 | 7416 | 2010-08-19 15:27:44 | 0:01:18 | 0:01:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-19 15:29:02
Agent 7 | 7264 | 2010-08-19 15:40:02 | 0:02:37 | 0:02:33 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-19 15:42:39
Agent 8 | 7320 | 2010-08-19 23:29:05 | 0:00:17 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-19 23:29:22
Agent 9 | 3660 | 2010-08-20 01:00:21 | 0:09:40 | 0:14:02 | 0:00:01 | 0:00:00 | Inbound ACD | 2010-08-20 01:10:01
Agent 1 | 7372 | 2010-08-20 01:03:45 | 0:01:10 | 0:01:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 01:04:55
Agent 1 | 7372 | 2010-08-20 01:29:58 | 0:01:10 | 0:01:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 01:31:08
Agent 1 | 3660 | 2010-08-20 02:30:32 | 0:02:45 | 0:02:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 02:33:17
Agent 2 | 7372 | 2010-08-20 02:56:03 | 0:06:43 | 0:06:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 03:02:46
Agent 3 | 7372 | 2010-08-20 04:19:23 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-20 04:19:26
Agent 4 | 3686 | 2010-08-20 04:19:26 | 0:03:54 | 0:03:54 |  |  | Outbound | 2010-08-20 04:23:20
Agent 5 | 7320 | 2010-08-20 04:20:42 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 04:20:52
Agent 6 | 7372 | 2010-08-20 04:44:10 | 0:00:51 | 0:00:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 04:45:01
Agent 7 | 7320 | 2010-08-20 06:53:49 | 0:02:40 | 0:02:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 06:56:29
Agent 8 | 3686 | 2010-08-20 06:54:00 | 0:01:13 | 0:01:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 06:55:13
Agent 9 | 7416 | 2010-08-20 07:13:03 | 0:02:35 | 0:01:15 | 0:01:13 | 0:00:00 | Inbound ACD | 2010-08-20 07:15:38
Agent 1 | 7416 | 2010-08-20 07:13:37 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-08-20 07:13:52
Agent 1 | 3708 | 2010-08-20 07:13:57 | 0:00:50 | 0:00:50 |  |  | Outbound | 2010-08-20 07:14:47
Agent 2 | 7372 | 2010-08-20 07:15:22 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-08-20 07:15:39
Agent 3 | 7416 | 2010-08-20 07:24:25 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-20 07:24:27
Agent 4 | 3708 | 2010-08-20 07:27:43 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-20 07:27:44
Agent 5 | 7416 | 2010-08-20 07:39:44 | 0:08:06 | 0:07:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 07:47:50
Agent 6 | 7416 | 2010-08-20 07:57:58 | 0:02:02 | 0:01:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 08:00:00
Agent 7 | 3708 | 2010-08-20 08:05:00 | 0:11:42 | 0:11:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 08:16:42
Agent 8 | 7264 | 2010-08-20 08:08:07 | 0:04:38 | 0:04:29 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-20 08:12:45
Agent 9 | 3632 | 2010-08-20 08:32:20 | 0:03:22 | 0:03:18 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-20 08:35:42
Agent 1 | 7416 | 2010-08-20 08:35:38 | 0:00:54 | 0:00:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 08:36:32
Agent 1 | 7416 | 2010-08-20 08:45:27 | 0:00:27 | 0:00:22 | 0:00:02 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-20 08:45:54
Agent 1 | 7416 | 2010-08-20 08:45:52 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-20 08:45:54
Agent 2 | 3632 | 2010-08-20 08:50:41 | 0:03:39 | 0:03:35 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-20 08:54:20
Agent 3 | 7416 | 2010-08-20 09:06:15 | 0:18:36 | 0:18:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 09:24:51
Agent 4 | 7264 | 2010-08-20 09:08:08 | 0:05:21 | 0:05:18 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-20 09:13:29
Agent 5 | 7416 | 2010-08-20 09:36:56 | 0:01:32 | 0:01:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 09:38:28
Agent 6 | 7416 | 2010-08-20 09:53:10 | 0:05:41 | 0:02:23 | 0:03:12 | 0:00:00 | Inbound ACD | 2010-08-20 09:58:51
Agent 7 | 7416 | 2010-08-20 10:12:41 | 0:00:36 | 0:00:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 10:13:17
Agent 8 | 7416 | 2010-08-20 10:13:30 | 0:03:16 | 0:03:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 10:16:46
Agent 9 | 3632 | 2010-08-20 10:20:12 | 0:08:11 | 0:08:04 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-20 10:28:23
Agent 1 | 7416 | 2010-08-20 10:49:02 | 0:03:53 | 0:03:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 10:52:55
Agent 1 | 7264 | 2010-08-20 10:49:24 | 0:03:41 | 0:03:37 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-20 10:53:05
Agent 2 | 3708 | 2010-08-20 10:54:40 | 0:30:35 | 0:26:49 | 0:03:38 | 0:00:00 | Inbound ACD | 2010-08-20 11:25:15
Agent 3 | 3708 | 2010-08-20 11:17:58 | 0:03:37 | 0:03:37 |  |  | Outbound | 2010-08-20 11:21:35
Agent 4 | 7416 | 2010-08-20 11:25:19 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 11:25:29
Agent 5 | 7416 | 2010-08-20 11:41:14 | 0:03:16 | 0:02:01 | 0:01:11 | 0:00:00 | Inbound ACD | 2010-08-20 11:44:30
Agent 6 | 3632 | 2010-08-20 11:49:16 | 0:01:59 | 0:01:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 11:51:15
Agent 7 | 7264 | 2010-08-20 11:55:58 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 11:56:08
Agent 8 | 7416 | 2010-08-20 12:11:52 | 0:00:36 | 0:00:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 12:12:28
Agent 9 | 3632 | 2010-08-20 12:25:01 | 0:07:09 | 0:07:04 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-20 12:32:10
Agent 1 | 7264 | 2010-08-20 12:32:31 | 0:08:59 | 0:08:54 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-20 12:41:30
Agent 1 | 3708 | 2010-08-20 12:43:48 | 0:05:37 | 0:05:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 12:49:25
Agent 1 | 3708 | 2010-08-20 13:20:13 | 0:26:52 | 0:26:23 | 0:00:25 | 0:00:00 | Inbound ACD | 2010-08-20 13:47:05
Agent 2 | 7264 | 2010-08-20 13:46:44 | 0:00:42 | 0:00:36 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-20 13:47:26
Agent 3 | 3632 | 2010-08-20 13:58:14 | 0:00:30 | 0:00:22 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-20 13:58:44
Agent 4 | 7416 | 2010-08-20 14:00:39 | 0:06:42 | 0:06:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 14:07:21
Agent 5 | 7416 | 2010-08-20 14:12:09 | 0:00:16 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 14:12:25
Agent 6 | 7416 | 2010-08-20 14:18:17 | 0:06:18 | 0:06:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 14:24:35
Agent 7 | 3632 | 2010-08-20 14:18:38 | 0:00:25 | 0:00:22 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-20 14:19:03
Agent 8 | 7264 | 2010-08-20 14:21:19 | 0:06:11 | 0:05:12 | 0:00:53 | 0:00:20 | Inbound ACD | 2010-08-20 14:27:30
Agent 9 | 3708 | 2010-08-20 14:27:21 | 0:01:05 | 0:01:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 14:28:26
Agent 1 | 7264 | 2010-08-20 14:39:17 | 0:00:18 | 0:00:10 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-20 14:39:35
Agent 1 | 3708 | 2010-08-20 14:52:27 | 0:00:00 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 14:52:27
Agent 2 | 7416 | 2010-08-20 14:56:26 | 0:08:56 | 0:08:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-20 15:05:22
Agent 3 | 3632 | 2010-08-20 15:39:37 | 0:01:10 | 0:00:31 | 0:00:33 | 0:00:20 | Inbound ACD | 2010-08-20 15:40:47
Agent 4 | 7320 | 2010-08-23 00:29:31 | 0:17:04 | 0:17:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-23 00:46:35
Agent 5 | 7320 | 2010-08-23 01:09:20 | 0:13:11 | 0:13:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-23 01:22:31
Agent 6 | 3660 | 2010-08-23 02:16:35 | 0:03:00 | 0:02:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-23 02:19:35
Agent 7 | 3660 | 2010-08-23 03:27:16 | 0:00:46 | 0:00:29 | 0:00:13 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-23 03:28:02
Agent 8 | 7320 | 2010-08-23 03:27:49 | 0:00:13 | 0:00:13 |  |  | Outbound | 2010-08-23 03:28:02
Agent 9 | 7320 | 2010-08-23 06:49:59 | 0:00:43 | 0:00:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-23 06:50:42
Agent 1 | 7416 | 2010-08-23 07:06:31 | 0:00:25 | 0:00:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-23 07:06:56
Agent 1 | 7416 | 2010-08-23 07:21:25 | 0:09:25 | 0:09:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-23 07:30:50
Agent 1 | 7416 | 2010-08-23 07:47:12 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-23 07:47:13
Agent 2 | 3708 | 2010-08-23 08:25:44 | 0:01:28 | 0:01:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-23 08:27:12
Agent 3 | 3708 | 2010-08-23 08:28:14 | 0:01:53 | 0:01:53 |  |  | Outbound | 2010-08-23 08:30:07
Agent 4 | 7416 | 2010-08-23 08:33:37 | 0:03:24 | 0:03:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-23 08:37:01
Agent 5 | 7416 | 2010-08-23 08:39:39 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-23 08:39:40
Agent 6 | 7416 | 2010-08-23 09:21:54 | 0:02:36 | 0:02:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-23 09:24:30
Agent 7 | 3708 | 2010-08-23 09:24:31 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-08-23 09:24:31
Agent 8 | 7416 | 2010-08-23 09:24:50 | 0:00:30 | 0:00:30 |  |  | Outbound | 2010-08-23 09:25:20
Agent 9 | 3708 | 2010-08-23 09:33:52 | 0:03:13 | 0:03:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-23 09:37:05
Agent 1 | 3708 | 2010-08-23 09:56:15 | 0:02:25 | 0:02:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-23 09:58:40
Agent 1 | 7416 | 2010-08-23 10:01:22 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-08-23 10:01:38
Agent 2 | 3708 | 2010-08-23 10:05:06 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-08-23 10:05:10
Agent 3 | 7416 | 2010-08-23 10:05:10 | 0:00:48 | 0:00:48 |  |  | Outbound | 2010-08-23 10:05:58
Agent 4 | 7416 | 2010-08-23 10:06:16 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-23 10:06:17
Agent 5 | 7416 | 2010-08-23 10:09:11 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-08-23 10:09:15
Agent 6 | 7416 | 2010-08-23 10:10:06 | 0:00:55 | 0:00:55 |  |  | Outbound | 2010-08-23 10:11:01
Agent 7 | 3708 | 2010-08-23 10:11:03 | 0:04:24 | 0:04:24 |  |  | Outbound | 2010-08-23 10:15:27
Agent 8 | 7416 | 2010-08-23 10:15:28 | 0:00:52 | 0:00:52 |  |  | Outbound | 2010-08-23 10:16:20
Agent 9 | 7416 | 2010-08-23 10:25:34 | 0:02:07 | 0:02:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-23 10:27:41
Agent 1 | 7416 | 2010-08-23 10:41:41 | 0:01:16 | 0:01:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-23 10:42:57
Agent 1 | 3708 | 2010-08-23 10:44:49 | 0:00:09 | 0:00:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-23 10:44:58
Agent 1 | 7416 | 2010-08-23 10:46:47 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-23 10:46:49
Agent 2 | 3708 | 2010-08-23 10:46:53 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-08-23 10:46:53
Agent 3 | 7416 | 2010-08-23 10:50:48 | 0:11:49 | 0:11:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-23 11:02:37
Agent 4 | 7416 | 2010-08-23 11:16:39 | 0:00:00 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-23 11:16:39
Agent 5 | 7416 | 2010-08-23 11:20:25 | 0:00:35 | 0:00:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-23 11:21:00
Agent 6 | 3708 | 2010-08-23 11:23:31 | 0:01:47 | 0:01:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-23 11:25:18
Agent 7 | 3708 | 2010-08-23 12:29:38 | 0:01:46 | 0:01:46 |  |  | Outbound | 2010-08-23 12:31:24
Agent 8 | 7416 | 2010-08-23 12:38:16 | 0:01:01 | 0:00:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-23 12:39:17
Agent 9 | 3708 | 2010-08-23 12:42:06 | 0:05:14 | 0:05:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-23 12:47:20
Agent 1 | 3708 | 2010-08-23 12:47:21 | 0:01:05 | 0:01:05 |  |  | Outbound | 2010-08-23 12:48:26
Agent 1 | 3708 | 2010-08-23 13:38:23 | 0:01:02 | 0:00:30 | 0:00:27 | 0:00:00 | Inbound ACD | 2010-08-23 13:39:25
Agent 2 | 7416 | 2010-08-23 13:38:38 | 0:00:25 | 0:00:25 |  |  | Outbound | 2010-08-23 13:39:03
Agent 3 | 7416 | 2010-08-23 14:05:10 | 0:12:36 | 0:12:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-23 14:17:46
Agent 4 | 7416 | 2010-08-23 14:18:08 | 0:02:11 | 0:02:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-23 14:20:19
Agent 5 | 3708 | 2010-08-23 15:09:19 | 0:00:53 | 0:00:53 |  |  | Outbound | 2010-08-23 15:10:12
Agent 6 | 3708 | 2010-08-23 15:18:33 | 0:02:11 | 0:02:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-23 15:20:44
Agent 7 | 7416 | 2010-08-23 15:51:31 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-23 15:51:32
Agent 8 | 3660 | 2010-08-24 00:45:32 | 0:01:32 | 0:01:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 00:47:04
Agent 9 | 7372 | 2010-08-24 01:50:08 | 0:01:38 | 0:01:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 01:51:46
Agent 1 | 7372 | 2010-08-24 01:51:47 | 0:01:43 | 0:01:43 |  |  | Outbound | 2010-08-24 01:53:30
Agent 1 | 3686 | 2010-08-24 01:53:31 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-08-24 01:53:31
Agent 1 | 7372 | 2010-08-24 04:26:55 | 0:01:05 | 0:00:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 04:28:00
Agent 2 | 7372 | 2010-08-24 06:52:51 | 0:07:01 | 0:06:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 06:59:52
Agent 3 | 3660 | 2010-08-24 06:57:47 | 0:02:37 | 0:02:43 | 0:00:40 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-24 07:00:24
Agent 4 | 7320 | 2010-08-24 06:58:23 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-08-24 06:58:38
Agent 5 | 7320 | 2010-08-24 06:58:59 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-08-24 06:59:14
Agent 6 | 3660 | 2010-08-24 06:59:27 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-08-24 06:59:43
Agent 7 | 7320 | 2010-08-24 06:59:51 | 0:00:33 | 0:00:33 |  |  | Outbound | 2010-08-24 07:00:24
Agent 8 | 7372 | 2010-08-24 07:07:57 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 07:08:07
Agent 9 | 3708 | 2010-08-24 07:08:07 | 0:00:51 | 0:00:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 07:08:58
Agent 1 | 7416 | 2010-08-24 07:14:00 | 0:19:50 | 0:19:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 07:33:50
Agent 1 | 3708 | 2010-08-24 07:42:18 | 0:00:16 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 07:42:34
Agent 2 | 7416 | 2010-08-24 07:50:08 | 0:01:27 | 0:01:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 07:51:35
Agent 3 | 3686 | 2010-08-24 08:03:25 | 0:02:20 | 0:02:20 |  |  | Outbound | 2010-08-24 08:05:45
Agent 4 | 7416 | 2010-08-24 08:08:10 | 0:01:21 | 0:01:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 08:09:31
Agent 5 | 3708 | 2010-08-24 08:26:01 | 0:02:03 | 0:01:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 08:28:04
Agent 6 | 7416 | 2010-08-24 08:33:34 | 0:01:15 | 0:01:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 08:34:49
Agent 7 | 3708 | 2010-08-24 08:34:49 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-24 08:34:50
Agent 8 | 7416 | 2010-08-24 08:36:48 | 0:02:51 | 0:02:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 08:39:39
Agent 9 | 7416 | 2010-08-24 08:54:45 | 0:00:17 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 08:55:02
Agent 1 | 7416 | 2010-08-24 09:29:40 | 0:00:41 | 0:00:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 09:30:21
Agent 1 | 7416 | 2010-08-24 09:48:15 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-24 09:48:16
Agent 1 | 7416 | 2010-08-24 09:54:27 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-08-24 09:54:44
Agent 2 | 3708 | 2010-08-24 10:02:10 | 0:03:01 | 0:02:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 10:05:11
Agent 3 | 3708 | 2010-08-24 10:27:47 | 0:05:18 | 0:05:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 10:33:05
Agent 4 | 3708 | 2010-08-24 10:39:45 | 0:02:43 | 0:02:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 10:42:28
Agent 5 | 3708 | 2010-08-24 11:01:57 | 0:01:36 | 0:01:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 11:03:33
Agent 6 | 7416 | 2010-08-24 11:04:58 | 0:01:11 | 0:01:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 11:06:09
Agent 7 | 3708 | 2010-08-24 12:01:07 | 0:00:37 | 0:00:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 12:01:44
Agent 8 | 7416 | 2010-08-24 12:01:46 | 0:03:28 | 0:03:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 12:05:14
Agent 9 | 3708 | 2010-08-24 12:24:05 | 0:00:16 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 12:24:21
Agent 1 | 7416 | 2010-08-24 12:27:05 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 12:27:06
Agent 1 | 3708 | 2010-08-24 12:27:12 | 0:01:34 | 0:01:34 |  |  | Outbound | 2010-08-24 12:28:46
Agent 2 | 3708 | 2010-08-24 12:35:38 | 0:00:19 | 0:00:19 |  |  | Outbound | 2010-08-24 12:35:57
Agent 3 | 7416 | 2010-08-24 12:37:49 | 0:00:41 | 0:00:15 | 0:00:18 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-24 12:38:30
Agent 4 | 7416 | 2010-08-24 12:38:11 | 0:00:19 | 0:00:19 |  |  | Outbound | 2010-08-24 12:38:30
Agent 5 | 3708 | 2010-08-24 12:39:45 | 0:00:26 | 0:00:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 12:40:11
Agent 6 | 7416 | 2010-08-24 12:48:01 | 0:00:47 | 0:00:47 |  |  | Outbound | 2010-08-24 12:48:48
Agent 7 | 7416 | 2010-08-24 12:55:12 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-24 12:55:13
Agent 8 | 3708 | 2010-08-24 12:57:39 | 0:03:50 | 0:03:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 13:01:29
Agent 9 | 7416 | 2010-08-24 13:24:56 | 0:06:53 | 0:06:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 13:31:49
Agent 1 | 3708 | 2010-08-24 13:35:12 | 0:02:11 | 0:02:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 13:37:23
Agent 1 | 3708 | 2010-08-24 14:07:17 | 0:07:19 | 0:07:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 14:14:36
Agent 1 | 7416 | 2010-08-24 14:33:02 | 0:15:05 | 0:14:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 14:48:07
Agent 2 | 7416 | 2010-08-24 15:02:48 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-24 15:02:50
Agent 3 | 3708 | 2010-08-24 15:15:15 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-24 15:15:17
Agent 4 | 3708 | 2010-08-24 15:30:31 | 0:00:26 | 0:00:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 15:30:57
Agent 5 | 7416 | 2010-08-24 15:35:08 | 0:00:17 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-24 15:35:25
Agent 6 | 7320 | 2010-08-25 01:10:33 | 0:02:02 | 0:01:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 01:12:35
Agent 7 | 7372 | 2010-08-25 01:31:02 | 0:00:24 | 0:00:25 | 0:00:07 | 0:00:00 | Inbound ACD | 2010-08-25 01:31:26
Agent 8 | 3660 | 2010-08-25 01:31:39 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 01:31:49
Agent 9 | 7372 | 2010-08-25 01:31:50 | 0:03:25 | 0:03:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 01:35:15
Agent 1 | 7372 | 2010-08-25 04:16:14 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-08-25 04:16:21
Agent 1 | 7372 | 2010-08-25 04:16:22 | 0:01:56 | 0:01:56 |  |  | Outbound | 2010-08-25 04:18:18
Agent 2 | 3660 | 2010-08-25 06:07:29 | 0:45:54 | 0:45:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 06:53:23
Agent 3 | 7372 | 2010-08-25 06:11:00 | 0:00:49 | 0:00:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 06:11:49
Agent 4 | 3686 | 2010-08-25 06:28:54 | 0:00:29 | 0:00:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 06:29:23
Agent 5 | 7372 | 2010-08-25 07:04:24 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 07:04:34
Agent 6 | 7416 | 2010-08-25 07:04:35 | 0:00:32 | 0:00:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 07:05:07
Agent 7 | 7416 | 2010-08-25 07:13:50 | 0:00:27 | 0:00:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 07:14:17
Agent 8 | 3708 | 2010-08-25 07:19:21 | 0:00:18 | 0:00:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 07:19:39
Agent 9 | 7416 | 2010-08-25 07:20:16 | 0:02:24 | 0:02:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 07:22:40
Agent 1 | 3686 | 2010-08-25 07:35:35 | 0:04:30 | 0:04:30 |  |  | Outbound | 2010-08-25 07:40:05
Agent 1 | 7416 | 2010-08-25 07:38:29 | 0:04:10 | 0:04:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 07:42:39
Agent 1 | 3686 | 2010-08-25 07:50:06 | 0:04:27 | 0:04:27 |  |  | Outbound | 2010-08-25 07:54:33
Agent 2 | 7416 | 2010-08-25 08:16:19 | 0:00:09 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 08:16:28
Agent 3 | 7416 | 2010-08-25 08:40:47 | 0:00:26 | 0:00:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 08:41:13
Agent 4 | 7416 | 2010-08-25 08:54:23 | 0:02:19 | 0:02:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 08:56:42
Agent 5 | 7416 | 2010-08-25 08:57:09 | 0:01:01 | 0:00:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 08:58:10
Agent 6 | 3708 | 2010-08-25 09:04:52 | 0:00:18 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 09:05:10
Agent 7 | 7416 | 2010-08-25 09:08:22 | 0:01:43 | 0:01:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 09:10:05
Agent 8 | 7416 | 2010-08-25 09:10:49 | 0:02:08 | 0:02:08 |  |  | Outbound | 2010-08-25 09:12:57
Agent 9 | 7416 | 2010-08-25 09:13:49 | 0:02:12 | 0:02:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 09:16:01
Agent 1 | 7416 | 2010-08-25 09:16:39 | 0:01:05 | 0:01:05 |  |  | Outbound | 2010-08-25 09:17:44
Agent 1 | 3708 | 2010-08-25 09:17:44 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-25 09:17:45
Agent 2 | 7416 | 2010-08-25 09:18:18 | 0:02:33 | 0:02:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 09:20:51
Agent 3 | 7416 | 2010-08-25 09:20:52 | 0:03:02 | 0:03:02 |  |  | Outbound | 2010-08-25 09:23:54
Agent 4 | 7416 | 2010-08-25 09:23:55 | 0:02:13 | 0:02:13 |  |  | Outbound | 2010-08-25 09:26:08
Agent 5 | 7416 | 2010-08-25 09:26:43 | 0:00:22 | 0:00:22 |  |  | Outbound | 2010-08-25 09:27:05
Agent 6 | 7416 | 2010-08-25 09:29:56 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-25 09:29:58
Agent 7 | 7416 | 2010-08-25 09:29:58 | 0:00:21 | 0:00:21 |  |  | Outbound | 2010-08-25 09:30:19
Agent 8 | 3708 | 2010-08-25 09:37:53 | 0:00:20 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 09:38:13
Agent 9 | 7416 | 2010-08-25 09:47:27 | 0:00:18 | 0:00:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 09:47:45
Agent 1 | 7416 | 2010-08-25 09:54:22 | 0:02:26 | 0:02:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 09:56:48
Agent 1 | 3708 | 2010-08-25 10:04:01 | 0:01:33 | 0:01:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 10:05:34
Agent 1 | 7416 | 2010-08-25 10:09:15 | 0:00:33 | 0:00:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 10:09:48
Agent 2 | 7416 | 2010-08-25 10:16:29 | 0:01:04 | 0:01:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 10:17:33
Agent 3 | 7416 | 2010-08-25 10:29:11 | 0:23:18 | 0:15:11 | 0:08:00 | 0:00:00 | Inbound ACD | 2010-08-25 10:52:29
Agent 4 | 7416 | 2010-08-25 10:53:41 | 0:14:41 | 0:14:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 11:08:22
Agent 5 | 3708 | 2010-08-25 11:09:16 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-08-25 11:09:31
Agent 6 | 3708 | 2010-08-25 11:20:50 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-08-25 11:21:05
Agent 7 | 7416 | 2010-08-25 12:04:59 | 0:52:40 | 0:52:40 |  |  | Outbound | 2010-08-25 12:57:39
Agent 8 | 7416 | 2010-08-25 12:57:39 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-25 12:57:40
Agent 9 | 3708 | 2010-08-25 12:57:40 | 0:01:57 | 0:01:57 |  |  | Outbound | 2010-08-25 12:59:37
Agent 1 | 7416 | 2010-08-25 12:59:37 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-25 12:59:38
Agent 1 | 7416 | 2010-08-25 13:01:19 | 0:33:18 | 0:33:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 13:34:37
Agent 2 | 3708 | 2010-08-25 14:12:17 | 0:16:41 | 0:16:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 14:28:58
Agent 3 | 7416 | 2010-08-25 14:29:33 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-25 14:29:35
Agent 4 | 7416 | 2010-08-25 14:35:30 | 0:02:48 | 0:02:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 14:38:18
Agent 5 | 7416 | 2010-08-25 14:45:41 | 0:00:22 | 0:00:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 14:46:03
Agent 6 | 7416 | 2010-08-25 15:04:14 | 0:03:06 | 0:03:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-25 15:07:20
Agent 7 | 3708 | 2010-08-25 15:07:21 | 0:02:35 | 0:02:35 |  |  | Outbound | 2010-08-25 15:09:56
Agent 8 | 7416 | 2010-08-25 15:10:07 | 0:02:51 | 0:02:51 |  |  | Outbound | 2010-08-25 15:12:58
Agent 9 | 3708 | 2010-08-25 15:20:35 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-08-25 15:20:39
Agent 1 | 7416 | 2010-08-25 15:27:20 | 0:00:26 | 0:00:26 |  |  | Outbound | 2010-08-25 15:27:46
Agent 1 | 3708 | 2010-08-25 15:44:47 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-08-25 15:44:51
Agent 1 | 7416 | 2010-08-25 15:44:51 | 0:03:54 | 0:03:54 |  |  | Outbound | 2010-08-25 15:48:45
Agent 2 | 7320 | 2010-08-26 01:26:46 | 0:03:03 | 0:02:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-26 01:29:49
Agent 3 | 3686 | 2010-08-26 03:07:47 | 0:15:29 | 0:23:53 | 0:02:21 | 0:00:00 | Inbound ACD | 2010-08-26 03:23:16
Agent 4 | 7320 | 2010-08-26 03:47:39 | 0:03:45 | 0:03:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-26 03:51:24
Agent 5 | 7372 | 2010-08-26 06:33:47 | 0:02:18 | 0:02:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-26 06:36:05
Agent 6 | 3660 | 2010-08-26 06:42:01 | 0:17:09 | 0:17:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-26 06:59:10
Agent 7 | 7372 | 2010-08-26 07:56:41 | 0:00:24 | 0:00:24 |  |  | Outbound | 2010-08-26 07:57:05
Agent 8 | 3686 | 2010-08-26 08:00:15 | 0:01:40 | 0:01:40 |  |  | Outbound | 2010-08-26 08:01:55
Agent 9 | 7416 | 2010-08-26 08:08:28 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-26 08:08:29
Agent 1 | 7416 | 2010-08-26 08:17:26 | 0:01:37 | 0:01:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-26 08:19:03
Agent 1 | 7416 | 2010-08-26 08:20:41 | 0:00:56 | 0:00:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-26 08:21:37
Agent 2 | 7416 | 2010-08-26 08:24:49 | 0:01:06 | 0:01:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-26 08:25:55
Agent 3 | 3708 | 2010-08-26 08:38:21 | 0:04:24 | 0:04:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-26 08:42:45
Agent 4 | 7416 | 2010-08-26 08:51:50 | 0:02:32 | 0:02:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-26 08:54:22
Agent 5 | 7416 | 2010-08-26 09:15:03 | 0:04:31 | 0:04:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-26 09:19:34
Agent 6 | 7416 | 2010-08-26 09:22:26 | 0:05:40 | 0:05:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-26 09:28:06
Agent 7 | 7416 | 2010-08-26 09:36:47 | 0:00:25 | 0:00:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-26 09:37:12
Agent 8 | 7416 | 2010-08-26 09:43:45 | 0:00:59 | 0:00:59 |  |  | Outbound | 2010-08-26 09:44:44
Agent 9 | 3708 | 2010-08-26 10:05:26 | 0:02:06 | 0:02:06 |  |  | Outbound | 2010-08-26 10:07:32
Agent 1 | 7416 | 2010-08-26 10:09:38 | 0:05:58 | 0:05:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-26 10:15:36
Agent 1 | 7416 | 2010-08-26 11:20:27 | 01:00:56 | 01:00:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-26 12:21:23
Agent 1 | 3708 | 2010-08-26 13:55:47 | 0:03:00 | 0:02:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-26 13:58:47
Agent 2 | 7416 | 2010-08-26 14:16:15 | 0:03:17 | 0:03:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-26 14:19:32
Agent 3 | 3708 | 2010-08-26 14:59:44 | 0:00:33 | 0:00:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-26 15:00:17
Agent 4 | 7416 | 2010-08-26 15:19:54 | 0:01:49 | 0:01:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-26 15:21:43
Agent 5 | 7416 | 2010-08-26 16:03:33 | 0:00:23 | 0:00:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-26 16:03:56
Agent 6 | 3686 | 2010-08-27 00:23:16 | 0:05:18 | 0:06:10 | 0:00:28 | 0:00:00 | Inbound ACD | 2010-08-27 00:28:34
Agent 7 | 7372 | 2010-08-27 01:25:31 | 0:01:56 | 0:01:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-27 01:27:27
Agent 8 | 7372 | 2010-08-27 03:42:59 | 0:05:38 | 0:05:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-27 03:48:37
Agent 9 | 3660 | 2010-08-27 06:07:16 | 0:00:32 | 0:00:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-27 06:07:48
Agent 1 | 7372 | 2010-08-27 06:36:16 | 0:14:22 | 0:14:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-27 06:50:38
Agent 1 | 7372 | 2010-08-27 06:53:21 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-08-27 06:53:26
Agent 2 | 3686 | 2010-08-27 06:54:15 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-08-27 06:54:15
Agent 3 | 7416 | 2010-08-27 07:27:41 | 0:00:50 | 0:00:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-27 07:28:31
Agent 4 | 7416 | 2010-08-27 07:29:14 | 0:14:03 | 0:13:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-27 07:43:17
Agent 5 | 3686 | 2010-08-27 07:31:51 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-27 07:31:52
Agent 6 | 7416 | 2010-08-27 07:57:38 | 0:02:18 | 0:02:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-27 07:59:56
Agent 7 | 7416 | 2010-08-27 08:23:19 | 0:06:34 | 0:06:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-27 08:29:53
Agent 8 | 3708 | 2010-08-27 08:29:53 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-27 08:29:54
Agent 9 | 7416 | 2010-08-27 08:36:13 | 0:05:45 | 0:05:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-27 08:41:58
Agent 1 | 7416 | 2010-08-27 08:56:12 | 0:02:29 | 0:02:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-27 08:58:41
Agent 1 | 3708 | 2010-08-27 09:07:49 | 0:05:42 | 0:05:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-27 09:13:31
Agent 1 | 3708 | 2010-08-27 09:15:19 | 0:22:22 | 0:22:22 |  |  | Outbound | 2010-08-27 09:37:41
Agent 2 | 3708 | 2010-08-27 09:38:09 | 0:00:15 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-27 09:38:24
Agent 3 | 7416 | 2010-08-27 09:42:14 | 0:06:54 | 0:06:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-27 09:49:08
Agent 4 | 3708 | 2010-08-27 09:55:30 | 0:00:29 | 0:00:29 |  |  | Outbound | 2010-08-27 09:55:59
Agent 5 | 7416 | 2010-08-27 09:56:42 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-08-27 09:56:47
Agent 6 | 3708 | 2010-08-27 09:56:47 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-27 09:56:50
Agent 7 | 7416 | 2010-08-27 09:56:58 | 0:23:14 | 0:23:14 |  |  | Outbound | 2010-08-27 10:20:12
Agent 8 | 7416 | 2010-08-27 10:40:07 | 0:00:53 | 0:00:53 |  |  | Outbound | 2010-08-27 10:41:00
Agent 9 | 7416 | 2010-08-27 11:13:04 | 0:03:43 | 0:03:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-27 11:16:47
Agent 1 | 3708 | 2010-08-27 11:34:37 | 0:17:09 | 0:16:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-27 11:51:46
Agent 1 | 3708 | 2010-08-27 12:25:58 | 0:00:32 | 0:00:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-27 12:26:30
Agent 2 | 7416 | 2010-08-27 13:11:30 | 0:00:48 | 0:00:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-27 13:12:18
Agent 3 | 7416 | 2010-08-27 13:21:04 | 0:01:07 | 0:01:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-27 13:22:11
Agent 4 | 7416 | 2010-08-27 14:11:08 | 0:01:23 | 0:01:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-27 14:12:31
Agent 5 | 3708 | 2010-08-27 14:39:20 | 0:05:36 | 0:05:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-27 14:44:56
Agent 6 | 7416 | 2010-08-27 14:45:01 | 0:09:04 | 0:09:04 |  |  | Outbound | 2010-08-27 14:54:05
Agent 7 | 3708 | 2010-08-27 14:54:06 | 0:01:10 | 0:01:10 |  |  | Outbound | 2010-08-27 14:55:16
Agent 8 | 3708 | 2010-08-27 15:02:47 | 0:00:33 | 0:00:33 |  |  | Outbound | 2010-08-27 15:03:20
Agent 9 | 7416 | 2010-08-27 15:25:24 | 0:00:19 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-27 15:25:43
Agent 1 | 3686 | 2010-08-30 04:17:24 | 0:02:12 | 0:02:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 04:19:36
Agent 1 | 7320 | 2010-08-30 05:48:11 | 0:08:01 | 0:07:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 05:56:12
Agent 1 | 7372 | 2010-08-30 06:20:16 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 06:20:26
Agent 2 | 3660 | 2010-08-30 06:20:27 | 0:02:17 | 0:02:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 06:22:44
Agent 3 | 7320 | 2010-08-30 06:26:53 | 0:17:07 | 0:17:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 06:44:00
Agent 4 | 7320 | 2010-08-30 06:48:39 | 0:03:56 | 0:03:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 06:52:35
Agent 5 | 3686 | 2010-08-30 06:55:53 | 0:01:51 | 0:01:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 06:57:44
Agent 6 | 7320 | 2010-08-30 07:04:26 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD, Conference | 2010-08-30 07:04:36
Agent 7 | 7372 | 2010-08-30 07:04:37 | 0:16:59 | 0:11:09 | 0:09:46 | 0:00:02 | Inbound ACD, Conference | 2010-08-30 07:21:36
Agent 8 | 3686 | 2010-08-30 07:05:52 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-08-30 07:05:52
Agent 9 | 7416 | 2010-08-30 07:06:23 | 0:02:38 | 0:02:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 07:09:01
Agent 1 | 3686 | 2010-08-30 07:11:54 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-08-30 07:11:54
Agent 1 | 7372 | 2010-08-30 07:16:20 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-30 07:16:21
Agent 2 | 7372 | 2010-08-30 07:18:32 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-30 07:18:33
Agent 3 | 3686 | 2010-08-30 07:18:41 | 0:00:09 | 0:00:09 |  |  | Outbound | 2010-08-30 07:18:50
Agent 4 | 7264 | 2010-08-30 07:47:42 | 0:04:03 | 0:02:21 | 0:01:34 | 0:00:00 | Inbound ACD | 2010-08-30 07:51:45
Agent 5 | 3686 | 2010-08-30 07:49:52 | 0:01:48 | 0:01:48 |  |  | Outbound | 2010-08-30 07:51:40
Agent 6 | 3708 | 2010-08-30 08:08:47 | 0:02:48 | 0:02:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 08:11:35
Agent 7 | 3632 | 2010-08-30 08:09:20 | 0:16:35 | 0:06:55 | 0:09:31 | 0:00:00 | Inbound ACD | 2010-08-30 08:25:55
Agent 8 | 3708 | 2010-08-30 08:17:05 | 0:00:34 | 0:00:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 08:17:39
Agent 9 | 7416 | 2010-08-30 08:21:26 | 0:00:37 | 0:00:18 | 0:00:14 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-30 08:22:03
Agent 1 | 3708 | 2010-08-30 08:21:49 | 0:00:14 | 0:00:14 |  |  | Outbound | 2010-08-30 08:22:03
Agent 1 | 7416 | 2010-08-30 08:49:56 | 0:00:00 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 08:49:56
Agent 1 | 7416 | 2010-08-30 08:54:14 | 0:00:39 | 0:00:15 | 0:00:21 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-30 08:54:53
Agent 2 | 3708 | 2010-08-30 08:54:32 | 0:00:21 | 0:00:21 |  |  | Outbound | 2010-08-30 08:54:53
Agent 3 | 7416 | 2010-08-30 08:54:56 | 0:00:35 | 0:00:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 08:55:31
Agent 4 | 3632 | 2010-08-30 09:02:23 | 0:20:17 | 0:20:13 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-30 09:22:40
Agent 5 | 7416 | 2010-08-30 09:06:47 | 0:00:06 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 09:06:53
Agent 6 | 7416 | 2010-08-30 09:07:04 | 0:01:23 | 0:01:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 09:08:27
Agent 7 | 3708 | 2010-08-30 09:12:32 | 0:01:57 | 0:01:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 09:14:29
Agent 8 | 7416 | 2010-08-30 09:16:04 | 0:01:49 | 0:01:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 09:17:53
Agent 9 | 7416 | 2010-08-30 09:17:53 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-30 09:17:54
Agent 1 | 7416 | 2010-08-30 09:32:20 | 0:00:35 | 0:00:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 09:32:55
Agent 1 | 7416 | 2010-08-30 09:34:30 | 0:01:54 | 0:01:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 09:36:24
Agent 2 | 3708 | 2010-08-30 10:22:22 | 0:02:07 | 0:02:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 10:24:29
Agent 3 | 7416 | 2010-08-30 10:24:43 | 0:00:40 | 0:00:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 10:25:23
Agent 4 | 3708 | 2010-08-30 10:31:12 | 0:07:05 | 0:06:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 10:38:17
Agent 5 | 7264 | 2010-08-30 10:36:49 | 0:02:09 | 0:02:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 10:38:58
Agent 6 | 3708 | 2010-08-30 10:38:18 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-30 10:38:19
Agent 7 | 7416 | 2010-08-30 11:06:26 | 0:00:19 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 11:06:45
Agent 8 | 3632 | 2010-08-30 11:44:23 | 0:04:42 | 0:04:38 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-30 11:49:05
Agent 9 | 7264 | 2010-08-30 12:11:09 | 0:01:37 | 0:01:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 12:12:46
Agent 1 | 7416 | 2010-08-30 13:03:40 | 0:05:47 | 0:05:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 13:09:27
Agent 1 | 7416 | 2010-08-30 13:12:58 | 0:03:30 | 0:03:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 13:16:28
Agent 1 | 7416 | 2010-08-30 13:20:31 | 0:00:22 | 0:00:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 13:20:53
Agent 2 | 7416 | 2010-08-30 13:22:11 | 0:06:03 | 0:06:03 |  |  | Outbound | 2010-08-30 13:28:14
Agent 3 | 7416 | 2010-08-30 13:37:47 | 0:02:14 | 0:01:26 | 0:00:41 | 0:00:00 | Inbound ACD | 2010-08-30 13:40:01
Agent 4 | 7416 | 2010-08-30 13:40:28 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-30 13:40:30
Agent 5 | 3708 | 2010-08-30 13:40:36 | 0:00:46 | 0:00:46 |  |  | Outbound | 2010-08-30 13:41:22
Agent 6 | 7416 | 2010-08-30 13:41:45 | 0:00:58 | 0:00:58 |  |  | Outbound | 2010-08-30 13:42:43
Agent 7 | 7264 | 2010-08-30 13:45:24 | 0:07:26 | 0:07:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 13:52:50
Agent 8 | 7416 | 2010-08-30 14:17:36 | 0:05:12 | 0:03:16 | 0:01:48 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-30 14:22:48
Agent 9 | 3708 | 2010-08-30 14:19:00 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-08-30 14:19:15
Agent 1 | 7416 | 2010-08-30 14:19:23 | 0:01:19 | 0:01:19 |  |  | Outbound | 2010-08-30 14:20:42
Agent 1 | 7416 | 2010-08-30 14:22:40 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-08-30 14:22:48
Agent 2 | 3632 | 2010-08-30 14:24:03 | 0:00:36 | 0:00:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 14:24:39
Agent 3 | 3708 | 2010-08-30 15:43:00 | 0:02:17 | 0:02:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-30 15:45:17
Agent 4 | 3686 | 2010-08-31 01:13:35 | 0:03:20 | 0:03:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 01:16:55
Agent 5 | 7372 | 2010-08-31 01:48:51 | 0:02:39 | 0:02:39 |  |  | Outbound | 2010-08-31 01:51:30
Agent 6 | 7372 | 2010-08-31 02:21:20 | 0:00:59 | 0:00:22 | 0:00:41 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-31 02:22:19
Agent 7 | 3686 | 2010-08-31 02:22:06 | 0:00:13 | 0:00:13 |  |  | Outbound | 2010-08-31 02:22:19
Agent 8 | 7372 | 2010-08-31 04:00:32 | 0:00:07 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 04:00:39
Agent 9 | 3660 | 2010-08-31 04:02:23 | 0:01:02 | 0:00:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 04:03:25
Agent 1 | 7320 | 2010-08-31 06:48:06 | 0:04:16 | 0:04:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 06:52:22
Agent 1 | 7372 | 2010-08-31 06:56:38 | 0:00:59 | 0:00:59 |  |  | Outbound | 2010-08-31 06:57:37
Agent 1 | 7372 | 2010-08-31 07:00:16 | 0:02:19 | 0:02:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 07:02:35
Agent 2 | 7372 | 2010-08-31 07:07:31 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 07:07:41
Agent 3 | 3708 | 2010-08-31 07:20:09 | 0:00:32 | 0:00:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 07:20:41
Agent 4 | 3708 | 2010-08-31 07:34:45 | 0:06:06 | 0:05:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 07:40:51
Agent 5 | 7372 | 2010-08-31 07:36:26 | 0:00:48 | 0:00:48 |  |  | Outbound | 2010-08-31 07:37:14
Agent 6 | 7372 | 2010-08-31 07:37:15 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-08-31 07:37:15
Agent 7 | 3686 | 2010-08-31 07:37:17 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-31 07:37:18
Agent 8 | 3708 | 2010-08-31 07:43:47 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 07:43:57
Agent 9 | 7264 | 2010-08-31 07:44:17 | 0:00:17 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 07:44:34
Agent 1 | 7264 | 2010-08-31 07:47:28 | 0:24:27 | 0:18:44 | 0:05:32 | 0:00:00 | Inbound ACD | 2010-08-31 08:11:55
Agent 1 | 7416 | 2010-08-31 07:54:19 | 0:02:32 | 0:02:32 |  |  | Outbound | 2010-08-31 07:56:51
Agent 2 | 7372 | 2010-08-31 08:10:04 | 0:00:25 | 0:00:25 |  |  | Outbound | 2010-08-31 08:10:29
Agent 3 | 7372 | 2010-08-31 08:10:29 | 0:02:21 | 0:02:21 |  |  | Outbound | 2010-08-31 08:12:50
Agent 4 | 7416 | 2010-08-31 08:22:36 | 0:27:52 | 0:27:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 08:50:28
Agent 5 | 7264 | 2010-08-31 08:53:18 | 0:00:17 | 0:00:10 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-31 08:53:35
Agent 6 | 7264 | 2010-08-31 09:14:12 | 0:07:25 | 0:07:21 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-31 09:21:37
Agent 7 | 3708 | 2010-08-31 09:19:52 | 0:03:14 | 0:03:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 09:23:06
Agent 8 | 3708 | 2010-08-31 09:24:39 | 0:05:47 | 0:05:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 09:30:26
Agent 9 | 7416 | 2010-08-31 09:38:49 | 0:06:16 | 0:06:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 09:45:05
Agent 1 | 7264 | 2010-08-31 09:42:44 | 0:29:17 | 0:21:13 | 0:07:56 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-08-31 10:12:01
Agent 1 | 7416 | 2010-08-31 09:47:01 | 0:08:21 | 0:08:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 09:55:22
Agent 1 | 7416 | 2010-08-31 09:56:44 | 0:05:16 | 0:05:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 10:02:00
Agent 2 | 7416 | 2010-08-31 10:02:17 | 0:04:26 | 0:04:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 10:06:43
Agent 3 | 3632 | 2010-08-31 10:11:47 | 0:00:14 | 0:00:14 |  |  | Outbound | 2010-08-31 10:12:01
Agent 4 | 7416 | 2010-08-31 10:16:31 | 0:00:54 | 0:00:54 |  |  | Outbound | 2010-08-31 10:17:25
Agent 5 | 3632 | 2010-08-31 10:16:55 | 0:02:08 | 0:02:03 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-31 10:19:03
Agent 6 | 7264 | 2010-08-31 10:23:48 | 0:04:09 | [NAME] | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-31 10:27:57
Agent 7 | 3708 | 2010-08-31 10:33:05 | 0:00:02 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 10:33:07
Agent 8 | 7416 | 2010-08-31 10:37:25 | 0:00:50 | 0:00:50 |  |  | Outbound | 2010-08-31 10:38:15
Agent 9 | 7416 | 2010-08-31 10:38:24 | 0:05:16 | 0:05:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 10:43:40
Agent 1 | 7416 | 2010-08-31 10:45:46 | 0:06:04 | 0:05:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 10:51:50
Agent 1 | 7264 | 2010-08-31 10:46:14 | 0:01:36 | 0:01:31 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-31 10:47:50
Agent 2 | 7264 | 2010-08-31 10:55:08 | 0:35:41 | 0:35:37 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-31 11:30:49
Agent 3 | 7416 | 2010-08-31 11:06:07 | 0:00:22 | 0:00:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 11:06:29
Agent 4 | 7416 | 2010-08-31 11:12:01 | 0:05:46 | 0:05:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 11:17:47
Agent 5 | 7416 | 2010-08-31 11:17:48 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-08-31 11:17:48
Agent 6 | 3708 | 2010-08-31 11:17:55 | 0:03:51 | 0:03:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 11:21:46
Agent 7 | 7416 | 2010-08-31 11:21:56 | 0:00:28 | 0:00:28 |  |  | Outbound | 2010-08-31 11:22:24
Agent 8 | 7416 | 2010-08-31 11:25:56 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-08-31 11:25:58
Agent 9 | 3632 | 2010-08-31 12:24:05 | 0:06:10 | 0:06:02 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-31 12:30:15
Agent 1 | 3708 | 2010-08-31 12:43:22 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-31 12:43:23
Agent 1 | 7416 | 2010-08-31 13:17:11 | 0:01:37 | 0:01:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 13:18:48
Agent 1 | 7416 | 2010-08-31 13:38:07 | 0:06:06 | 0:06:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 13:44:13
Agent 2 | 7264 | 2010-08-31 14:00:17 | 0:02:26 | 0:02:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 14:02:43
Agent 3 | 7416 | 2010-08-31 14:05:52 | 0:03:31 | 0:03:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 14:09:23
Agent 4 | 3708 | 2010-08-31 14:09:43 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-08-31 14:09:44
Agent 5 | 7264 | 2010-08-31 14:27:56 | 0:04:31 | 0:04:26 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-31 14:32:27
Agent 6 | 7264 | 2010-08-31 14:40:48 | 0:00:55 | 0:00:49 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-08-31 14:41:43
Agent 7 | 7416 | 2010-08-31 14:49:39 | 0:06:03 | 0:06:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 14:55:42
Agent 8 | 7416 | 2010-08-31 14:55:46 | 0:01:47 | 0:01:47 |  |  | Outbound | 2010-08-31 14:57:33
Agent 9 | 3708 | 2010-08-31 14:58:24 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 14:58:25
Agent 1 | 7416 | 2010-08-31 14:58:33 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 14:58:34
Agent 1 | 7416 | 2010-08-31 14:59:52 | 0:01:09 | 0:01:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 15:01:01
Agent 2 | 7416 | 2010-08-31 15:01:20 | 0:01:27 | 0:01:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 15:02:47
Agent 3 | 7416 | 2010-08-31 15:08:15 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-08-31 15:08:22
Agent 4 | 3708 | 2010-08-31 15:12:35 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-08-31 15:12:38
Agent 5 | 7416 | 2010-08-31 15:12:41 | 0:01:45 | 0:01:45 |  |  | Outbound | 2010-08-31 15:14:26
Agent 6 | 7416 | 2010-08-31 15:19:09 | 0:00:19 | 0:00:19 |  |  | Outbound | 2010-08-31 15:19:28
Agent 7 | 7264 | 2010-08-31 15:20:41 | 0:04:12 | 0:03:43 | 0:00:20 | 0:00:20 | Inbound ACD | 2010-08-31 15:24:53
Agent 8 | 3708 | 2010-08-31 15:20:49 | 0:01:57 | 0:01:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 15:22:46
Agent 9 | 7416 | 2010-08-31 15:58:38 | 0:00:13 | 0:00:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 15:58:51
Agent 1 | 3660 | 2010-08-31 23:28:16 | 0:03:59 | 0:03:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-08-31 23:32:15
Agent 1 | 7320 | 2010-09-01 01:00:40 | 0:22:54 | 0:22:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 01:23:34
Agent 1 | 7372 | 2010-09-01 01:55:28 | 0:06:30 | 0:06:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 02:01:58
Agent 2 | 3686 | 2010-09-01 02:08:55 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-01 02:08:55
Agent 3 | 7372 | 2010-09-01 02:14:30 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-01 02:14:31
Agent 4 | 7320 | 2010-09-01 02:19:57 | 0:15:55 | 0:15:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 02:35:52
Agent 5 | 3686 | 2010-09-01 02:27:25 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-01 02:27:26
Agent 6 | 7372 | 2010-09-01 02:27:30 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-01 02:27:30
Agent 7 | 7372 | 2010-09-01 02:45:01 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 02:45:11
Agent 8 | 3660 | 2010-09-01 02:45:12 | 0:05:01 | 0:04:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 02:50:13
Agent 9 | 3660 | 2010-09-01 03:25:19 | 0:00:08 | 0:00:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 03:25:27
Agent 1 | 7320 | 2010-09-01 03:25:30 | 0:02:35 | 0:02:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 03:28:05
Agent 1 | 7372 | 2010-09-01 03:45:39 | 0:00:43 | 0:00:39 | 0:00:15 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-01 03:46:22
Agent 2 | 3686 | 2010-09-01 03:46:19 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-01 03:46:22
Agent 3 | 7320 | 2010-09-01 04:03:20 | 0:03:22 | 0:03:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 04:06:42
Agent 4 | 7372 | 2010-09-01 04:38:02 | 0:02:06 | 0:01:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 04:40:08
Agent 5 | 7320 | 2010-09-01 05:19:33 | 0:04:30 | 0:04:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 05:24:03
Agent 6 | 7372 | 2010-09-01 05:33:19 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 05:33:29
Agent 7 | 7320 | 2010-09-01 05:48:28 | 0:01:23 | 0:01:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 05:49:51
Agent 8 | 7372 | 2010-09-01 05:49:21 | 0:02:17 | 0:02:17 |  |  | Outbound | 2010-09-01 05:51:38
Agent 9 | 3660 | 2010-09-01 06:39:41 | 0:07:47 | 0:07:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 06:47:28
Agent 1 | 7372 | 2010-09-01 06:43:39 | 0:02:47 | 0:02:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 06:46:26
Agent 1 | 7320 | 2010-09-01 06:55:23 | 0:04:23 | 0:04:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 06:59:46
Agent 1 | 3686 | 2010-09-01 06:55:32 | 0:01:01 | 0:00:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 06:56:33
Agent 2 | 7372 | 2010-09-01 07:00:44 | 0:00:24 | 0:00:24 |  |  | Outbound | 2010-09-01 07:01:08
Agent 3 | 7372 | 2010-09-01 07:01:09 | 0:00:19 | 0:00:19 |  |  | Outbound | 2010-09-01 07:01:28
Agent 4 | 3686 | 2010-09-01 07:01:28 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-09-01 07:01:44
Agent 5 | 7264 | 2010-09-01 07:01:33 | 0:05:29 | 0:05:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 07:07:02
Agent 6 | 7372 | 2010-09-01 07:03:56 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 07:04:06
Agent 7 | 7372 | 2010-09-01 07:07:11 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-09-01 07:07:29
Agent 8 | 7372 | 2010-09-01 07:10:48 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-09-01 07:11:05
Agent 9 | 7372 | 2010-09-01 07:12:51 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-09-01 07:13:09
Agent 1 | 7264 | 2010-09-01 07:12:57 | 0:04:41 | 0:04:37 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-01 07:17:38
Agent 1 | 3686 | 2010-09-01 07:13:58 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-09-01 07:14:15
Agent 2 | 7372 | 2010-09-01 07:14:15 | 0:00:50 | 0:00:50 |  |  | Outbound | 2010-09-01 07:15:05
Agent 3 | 7372 | 2010-09-01 07:19:12 | 0:04:02 | 0:04:02 |  |  | Outbound | 2010-09-01 07:23:14
Agent 4 | 7264 | 2010-09-01 07:30:29 | 0:07:38 | 0:07:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 07:38:07
Agent 5 | 7416 | 2010-09-01 07:34:54 | 0:02:01 | 0:01:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 07:36:55
Agent 6 | 7372 | 2010-09-01 07:40:39 | 0:11:27 | 0:11:27 |  |  | Outbound | 2010-09-01 07:52:06
Agent 7 | 7416 | 2010-09-01 07:43:20 | 0:00:43 | 0:00:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 07:44:03
Agent 8 | 7416 | 2010-09-01 07:45:16 | 0:07:14 | 0:07:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 07:52:30
Agent 9 | 7372 | 2010-09-01 07:51:36 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-01 07:51:36
Agent 1 | 7264 | 2010-09-01 07:53:55 | 0:00:05 | 0:00:01 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-01 07:54:00
Agent 1 | 3632 | 2010-09-01 07:54:20 | 0:04:09 | 0:04:04 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-01 07:58:29
Agent 1 | 7416 | 2010-09-01 07:57:49 | 0:01:43 | 0:01:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 07:59:32
Agent 2 | 3686 | 2010-09-01 08:01:31 | 0:01:52 | 0:01:52 |  |  | Outbound | 2010-09-01 08:03:23
Agent 3 | 7416 | 2010-09-01 08:04:28 | 0:00:40 | 0:00:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 08:05:08
Agent 4 | 7372 | 2010-09-01 08:07:06 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-09-01 08:07:23
Agent 5 | 7416 | 2010-09-01 08:15:06 | 0:08:49 | 0:08:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 08:23:55
Agent 6 | 7416 | 2010-09-01 08:26:18 | 0:03:47 | 0:03:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 08:30:05
Agent 7 | 7416 | 2010-09-01 08:31:39 | 0:01:23 | 0:01:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 08:33:02
Agent 8 | 7416 | 2010-09-01 08:33:17 | 0:00:40 | 0:00:40 |  |  | Outbound | 2010-09-01 08:33:57
Agent 9 | 7416 | 2010-09-01 08:39:40 | 0:00:52 | 0:00:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 08:40:32
Agent 1 | 7416 | 2010-09-01 08:52:07 | 0:01:46 | 0:01:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 08:53:53
Agent 1 | 7264 | 2010-09-01 08:55:18 | 0:12:35 | 0:10:45 | 0:01:42 | 0:00:00 | Inbound ACD | 2010-09-01 09:07:53
Agent 2 | 7416 | 2010-09-01 09:02:58 | 0:00:29 | 0:00:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 09:03:27
Agent 3 | 7416 | 2010-09-01 09:06:10 | 0:03:48 | 0:03:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 09:09:58
Agent 4 | 7416 | 2010-09-01 09:10:42 | 01:03:26 | 0:59:46 | 0:04:20 | 0:00:00 | Inbound ACD, Conference | 2010-09-01 10:14:08
Agent 5 | 3708 | 2010-09-01 09:12:18 | 0:00:44 | 0:00:44 |  |  | Outbound | 2010-09-01 09:13:02
Agent 6 | 3632 | 2010-09-01 09:34:42 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 09:34:52
Agent 7 | 3708 | 2010-09-01 10:14:08 | 0:02:47 | 0:02:47 |  |  | Outbound | 2010-09-01 10:16:55
Agent 8 | 7264 | 2010-09-01 10:15:53 | 0:02:59 | 0:02:55 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-01 10:18:52
Agent 9 | 7416 | 2010-09-01 10:21:27 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-09-01 10:21:31
Agent 1 | 7416 | 2010-09-01 10:21:40 | 0:00:46 | 0:00:46 |  |  | Outbound | 2010-09-01 10:22:26
Agent 1 | 7416 | 2010-09-01 10:26:49 | 0:01:25 | 0:01:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 10:28:14
Agent 1 | 7416 | 2010-09-01 10:28:19 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-01 10:28:21
Agent 2 | 3708 | 2010-09-01 10:28:21 | 0:01:45 | 0:01:45 |  |  | Outbound | 2010-09-01 10:30:06
Agent 3 | 7264 | 2010-09-01 10:31:44 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 10:31:54
Agent 4 | 7416 | 2010-09-01 10:32:19 | 0:01:47 | 0:01:47 |  |  | Outbound | 2010-09-01 10:34:06
Agent 5 | 7416 | 2010-09-01 10:40:32 | 0:08:00 | 0:07:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 10:48:32
Agent 6 | 7416 | 2010-09-01 10:58:28 | 0:02:03 | 0:02:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 11:00:31
Agent 7 | 7416 | 2010-09-01 11:09:13 | 0:03:36 | 0:03:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 11:12:49
Agent 8 | 7264 | 2010-09-01 11:20:06 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 11:20:16
Agent 9 | 7416 | 2010-09-01 12:00:34 | 0:00:18 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 12:00:52
Agent 1 | 3708 | 2010-09-01 12:04:57 | 0:02:14 | 0:02:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 12:07:11
Agent 1 | 7416 | 2010-09-01 12:13:30 | 0:03:29 | 0:03:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 12:16:59
Agent 2 | 3708 | 2010-09-01 12:17:07 | 0:03:07 | 0:02:53 | 0:00:07 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-01 12:20:14
Agent 3 | 7416 | 2010-09-01 12:20:07 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-09-01 12:20:14
Agent 4 | 3632 | 2010-09-01 12:21:14 | 0:01:43 | 0:01:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 12:22:57
Agent 5 | 7416 | 2010-09-01 12:22:05 | 0:09:43 | 0:09:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 12:31:48
Agent 6 | 3708 | 2010-09-01 12:43:33 | 0:01:09 | 0:01:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 12:44:42
Agent 7 | 7416 | 2010-09-01 12:47:30 | 0:01:04 | 0:01:04 |  |  | Outbound | 2010-09-01 12:48:34
Agent 8 | 3708 | 2010-09-01 12:51:38 | 0:05:45 | 0:05:45 |  |  | Outbound | 2010-09-01 12:57:23
Agent 9 | 3708 | 2010-09-01 13:00:48 | 0:01:13 | 0:01:13 |  |  | Outbound | 2010-09-01 13:02:01
Agent 1 | 7416 | 2010-09-01 13:03:58 | 0:01:58 | 0:01:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 13:05:56
Agent 1 | 3708 | 2010-09-01 13:10:23 | 0:04:03 | 0:03:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 13:14:26
Agent 1 | 7416 | 2010-09-01 13:25:40 | 0:03:32 | 0:03:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 13:29:12
Agent 2 | 3708 | 2010-09-01 13:40:39 | 0:01:42 | 0:01:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 13:42:21
Agent 3 | 7416 | 2010-09-01 13:52:36 | 0:04:20 | 0:04:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 13:56:56
Agent 4 | 7264 | 2010-09-01 13:52:40 | 0:05:46 | 0:03:36 | 0:02:03 | 0:00:20 | Inbound ACD | 2010-09-01 13:58:26
Agent 5 | 7416 | 2010-09-01 13:58:43 | 0:00:58 | 0:00:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 13:59:41
Agent 6 | 7416 | 2010-09-01 14:14:31 | 0:01:36 | 0:01:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-01 14:16:07
Agent 7 | 7264 | 2010-09-01 14:31:33 | 0:14:24 | 0:09:21 | 0:04:56 | 0:00:00 | Inbound ACD | 2010-09-01 14:45:57
Agent 8 | 3632 | 2010-09-01 15:08:16 | 0:15:30 | 0:15:25 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-01 15:23:46
Agent 9 | 3708 | 2010-09-01 15:28:44 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-01 15:28:46
Agent 1 | 3708 | 2010-09-01 15:33:11 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-01 15:33:14
Agent 1 | 7320 | 2010-09-02 02:52:52 | 0:13:24 | 0:13:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 03:06:16
Agent 2 | 3686 | 2010-09-02 03:37:33 | 0:00:55 | 0:00:27 | 0:00:35 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-02 03:38:28
Agent 3 | 7372 | 2010-09-02 03:38:18 | 0:00:10 | 0:00:10 |  |  | Outbound | 2010-09-02 03:38:28
Agent 4 | 7320 | 2010-09-02 03:47:20 | 0:01:37 | 0:01:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 03:48:57
Agent 5 | 3686 | 2010-09-02 03:51:56 | 0:03:15 | 0:03:15 |  |  | Outbound | 2010-09-02 03:55:11
Agent 6 | 7320 | 2010-09-02 04:24:42 | 0:00:51 | 0:00:33 | 0:00:14 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-02 04:25:33
Agent 7 | 3660 | 2010-09-02 04:25:19 | 0:00:14 | 0:00:14 |  |  | Outbound | 2010-09-02 04:25:33
Agent 8 | 7372 | 2010-09-02 05:28:45 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 05:28:55
Agent 9 | 7320 | 2010-09-02 05:28:56 | 0:03:12 | 0:03:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 05:32:08
Agent 1 | 3660 | 2010-09-02 06:38:47 | 0:01:00 | 0:00:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 06:39:47
Agent 1 | 7372 | 2010-09-02 06:51:38 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 06:51:48
Agent 1 | 7320 | 2010-09-02 06:51:49 | 0:02:02 | 0:01:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 06:53:51
Agent 2 | 7320 | 2010-09-02 06:59:06 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 06:59:16
Agent 3 | 7416 | 2010-09-02 07:05:38 | 0:12:16 | 0:12:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 07:17:54
Agent 4 | 7264 | 2010-09-02 07:09:40 | 0:00:20 | 0:00:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 07:10:00
Agent 5 | 3708 | 2010-09-02 07:21:20 | 0:00:11 | 0:00:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 07:21:31
Agent 6 | 7416 | 2010-09-02 07:22:04 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 07:22:14
Agent 7 | 7264 | 2010-09-02 07:22:26 | 0:02:04 | 0:01:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 07:24:30
Agent 8 | 7416 | 2010-09-02 07:36:59 | 0:15:36 | 0:15:36 |  |  | Outbound | 2010-09-02 07:52:35
Agent 9 | 7264 | 2010-09-02 07:42:30 | 0:00:27 | 0:00:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 07:42:57
Agent 1 | 7264 | 2010-09-02 07:45:57 | 0:02:07 | 0:02:00 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-02 07:48:04
Agent 1 | 7264 | 2010-09-02 07:48:49 | [NAME] | 0:02:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 07:51:17
Agent 2 | 3686 | 2010-09-02 07:49:54 | 0:02:19 | 0:02:19 |  |  | Outbound | 2010-09-02 07:52:13
Agent 3 | 7264 | 2010-09-02 07:53:10 | 0:04:08 | 0:03:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 07:57:18
Agent 4 | 3708 | 2010-09-02 07:54:09 | 0:08:28 | 0:08:08 | 0:00:16 | 0:00:00 | Inbound ACD | 2010-09-02 08:02:37
Agent 5 | 7264 | 2010-09-02 07:57:18 | 0:04:12 | 0:02:36 | 0:01:30 | 0:00:20 | Inbound ACD | 2010-09-02 08:01:30
Agent 6 | 3686 | 2010-09-02 07:59:27 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-02 07:59:30
Agent 7 | 7372 | 2010-09-02 07:59:41 | 0:01:14 | 0:01:14 |  |  | Outbound | 2010-09-02 08:00:55
Agent 8 | 7372 | 2010-09-02 08:00:57 | 0:00:20 | 0:00:20 |  |  | Outbound | 2010-09-02 08:01:17
Agent 9 | 3686 | 2010-09-02 08:01:18 | 0:01:44 | 0:01:44 |  |  | Outbound | 2010-09-02 08:03:02
Agent 1 | 7264 | 2010-09-02 08:11:19 | 0:05:29 | 0:05:21 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-02 08:16:48
Agent 1 | 7416 | 2010-09-02 08:16:57 | 0:06:12 | 0:06:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 08:23:09
Agent 1 | 3708 | 2010-09-02 08:24:50 | 0:00:17 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 08:25:07
Agent 2 | 7416 | 2010-09-02 08:31:07 | 0:00:15 | 0:00:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 08:31:22
Agent 3 | 3708 | 2010-09-02 08:31:50 | 0:00:58 | 0:00:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 08:32:48
Agent 4 | 7416 | 2010-09-02 08:39:01 | 0:06:38 | 0:06:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 08:45:39
Agent 5 | 7416 | 2010-09-02 08:46:03 | 0:03:44 | 0:03:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 08:49:47
Agent 6 | 3708 | 2010-09-02 08:49:57 | 0:01:03 | 0:01:03 |  |  | Outbound | 2010-09-02 08:51:00
Agent 7 | 7416 | 2010-09-02 08:52:14 | 0:01:06 | 0:00:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 08:53:20
Agent 8 | 7264 | 2010-09-02 08:57:58 | 0:00:21 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 08:58:19
Agent 9 | 7416 | 2010-09-02 08:59:27 | 0:08:52 | 0:08:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 09:08:19
Agent 1 | 7416 | 2010-09-02 09:08:24 | 0:07:29 | 0:07:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 09:15:53
Agent 1 | 7264 | 2010-09-02 09:12:20 | 0:05:22 | 0:05:19 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-02 09:17:42
Agent 2 | 7416 | 2010-09-02 09:22:11 | 0:01:38 | 0:01:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 09:23:49
Agent 3 | 7264 | 2010-09-02 09:29:56 | 0:00:15 | 0:00:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-02 09:30:11
Agent 4 | 3708 | 2010-09-02 10:12:52 | 0:06:15 | 0:06:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 10:19:07
Agent 5 | 7264 | 2010-09-02 10:16:05 | 0:01:30 | 0:01:24 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-02 10:17:35
Agent 6 | 3708 | 2010-09-02 10:22:00 | 0:05:33 | 0:05:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 10:27:33
Agent 7 | 3708 | 2010-09-02 10:31:38 | 0:01:52 | 0:01:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 10:33:30
Agent 8 | 7416 | 2010-09-02 10:34:20 | 0:02:33 | 0:02:12 | 0:00:17 | 0:00:00 | Inbound ACD | 2010-09-02 10:36:53
Agent 9 | 3708 | 2010-09-02 10:35:23 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-09-02 10:35:38
Agent 1 | 3708 | 2010-09-02 10:36:55 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-02 10:36:58
Agent 1 | 7416 | 2010-09-02 10:36:58 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-02 10:36:58
Agent 1 | 7416 | 2010-09-02 10:37:01 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-02 10:37:01
Agent 2 | 3708 | 2010-09-02 10:37:02 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-02 10:37:04
Agent 3 | 7416 | 2010-09-02 10:38:40 | 0:01:40 | 0:01:40 |  |  | Outbound | 2010-09-02 10:40:20
Agent 4 | 7264 | 2010-09-02 10:47:19 | 0:06:14 | 0:06:07 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-02 10:53:33
Agent 5 | 7416 | 2010-09-02 12:27:04 | 0:01:23 | 0:01:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 12:28:27
Agent 6 | 7416 | 2010-09-02 12:40:36 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-09-02 12:40:41
Agent 7 | 7416 | 2010-09-02 12:49:59 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-09-02 12:50:17
Agent 8 | 7416 | 2010-09-02 12:56:32 | 0:00:20 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 12:56:52
Agent 9 | 3708 | 2010-09-02 13:05:57 | 0:00:33 | 0:00:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 13:06:30
Agent 1 | 7416 | 2010-09-02 13:10:11 | 0:00:44 | 0:00:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 13:10:55
Agent 1 | 7416 | 2010-09-02 13:13:29 | 0:00:12 | 0:00:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 13:13:41
Agent 2 | 7416 | 2010-09-02 13:38:03 | 0:04:04 | 0:03:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 13:42:07
Agent 3 | 7264 | 2010-09-02 13:45:14 | 0:04:56 | 0:04:51 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-02 13:50:10
Agent 4 | 3708 | 2010-09-02 13:45:42 | 0:04:20 | 0:04:20 |  |  | Outbound | 2010-09-02 13:50:02
Agent 5 | 7416 | 2010-09-02 13:50:06 | 0:01:52 | 0:01:52 |  |  | Outbound | 2010-09-02 13:51:58
Agent 6 | 7416 | 2010-09-02 14:02:31 | 0:01:26 | 0:01:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 14:03:57
Agent 7 | 3632 | 2010-09-02 14:17:38 | 0:00:21 | 0:00:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 14:17:59
Agent 8 | 7264 | 2010-09-02 14:34:57 | 0:01:59 | 0:01:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 14:36:56
Agent 9 | 7416 | 2010-09-02 14:51:26 | 0:00:17 | 0:00:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-02 14:51:43
Agent 1 | 3708 | 2010-09-02 14:52:06 | 0:00:12 | 0:00:12 |  |  | Outbound | 2010-09-02 14:52:18
Agent 1 | 7416 | 2010-09-02 14:52:59 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-02 14:53:01
Agent 1 | 3708 | 2010-09-02 14:57:14 | 0:01:07 | 0:01:07 |  |  | Outbound | 2010-09-02 14:58:21
Agent 2 | 7264 | 2010-09-02 15:25:26 | 0:36:09 | 0:27:53 | 0:08:13 | 0:00:00 | Inbound ACD, Conference | 2010-09-02 16:01:35
Agent 3 | 3632 | 2010-09-02 15:36:20 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-09-02 15:36:28
Agent 4 | 7320 | 2010-09-03 01:16:28 | 0:05:48 | 0:05:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 01:22:16
Agent 5 | 3686 | 2010-09-03 02:04:21 | 0:00:15 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 02:04:36
Agent 6 | 7320 | 2010-09-03 02:08:10 | 0:02:11 | 0:02:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 02:10:21
Agent 7 | 7372 | 2010-09-03 02:43:39 | 0:07:32 | 0:07:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 02:51:11
Agent 8 | 3660 | 2010-09-03 03:54:52 | 0:05:14 | 0:05:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 04:00:06
Agent 9 | 7372 | 2010-09-03 04:13:22 | 0:03:39 | 0:03:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 04:17:01
Agent 1 | 7320 | 2010-09-03 04:22:52 | 0:14:17 | 0:14:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 04:37:09
Agent 1 | 3686 | 2010-09-03 06:04:26 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-03 06:04:27
Agent 2 | 7372 | 2010-09-03 06:26:24 | 0:00:35 | 0:00:35 |  |  | Outbound | 2010-09-03 06:26:59
Agent 3 | 7320 | 2010-09-03 06:31:56 | 0:02:10 | 0:02:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 06:34:06
Agent 4 | 3686 | 2010-09-03 06:58:08 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-03 06:58:09
Agent 5 | 3708 | 2010-09-03 07:18:45 | 0:05:24 | 0:05:01 | 0:00:34 | 0:00:00 | Inbound ACD, Conference | 2010-09-03 07:24:09
Agent 6 | 7264 | 2010-09-03 07:22:26 | 0:07:56 | 0:07:49 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-03 07:30:22
Agent 7 | 3708 | 2010-09-03 07:23:26 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-09-03 07:23:43
Agent 8 | 7372 | 2010-09-03 07:28:13 | 0:01:08 | 0:01:08 |  |  | Outbound | 2010-09-03 07:29:21
Agent 9 | 7416 | 2010-09-03 07:44:26 | 0:01:25 | 0:01:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 07:45:51
Agent 1 | 3632 | 2010-09-03 07:47:03 | 0:00:49 | 0:00:44 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-03 07:47:52
Agent 1 | 7416 | 2010-09-03 07:47:49 | 0:05:28 | 0:05:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 07:53:17
Agent 1 | 7372 | 2010-09-03 07:51:07 | 0:00:49 | 0:00:49 |  |  | Outbound | 2010-09-03 07:51:56
Agent 2 | 7416 | 2010-09-03 08:01:23 | 0:00:02 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 08:01:25
Agent 3 | 7416 | 2010-09-03 08:01:26 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-09-03 08:01:30
Agent 4 | 7416 | 2010-09-03 08:01:36 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 08:01:37
Agent 5 | 3708 | 2010-09-03 08:01:38 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-09-03 08:01:44
Agent 6 | 7264 | 2010-09-03 08:01:53 | 0:03:59 | 0:03:49 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-03 08:05:52
Agent 7 | 3686 | 2010-09-03 08:04:48 | 0:00:42 | 0:00:42 |  |  | Outbound | 2010-09-03 08:05:30
Agent 8 | 7416 | 2010-09-03 08:14:05 | 0:08:47 | 0:08:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 08:22:52
Agent 9 | 7264 | 2010-09-03 08:14:26 | 0:11:08 | 0:11:05 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-03 08:25:34
Agent 1 | 3708 | 2010-09-03 08:40:41 | 0:00:16 | 0:00:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 08:40:57
Agent 1 | 3708 | 2010-09-03 08:43:05 | 0:03:15 | 0:03:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 08:46:20
Agent 2 | 7264 | 2010-09-03 08:59:24 | 0:06:24 | 0:06:20 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-03 09:05:48
Agent 3 | 7416 | 2010-09-03 09:03:07 | 0:00:16 | 0:00:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 09:03:23
Agent 4 | 7264 | 2010-09-03 09:07:37 | 0:00:18 | 0:00:14 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-03 09:07:55
Agent 5 | 7416 | 2010-09-03 09:09:52 | 0:01:18 | 0:01:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 09:11:10
Agent 6 | 3708 | 2010-09-03 09:11:11 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-03 09:11:11
Agent 7 | 7416 | 2010-09-03 09:12:50 | 0:04:24 | 0:04:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 09:17:14
Agent 8 | 3632 | 2010-09-03 09:14:55 | 0:04:26 | 0:04:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 09:19:21
Agent 9 | 7416 | 2010-09-03 09:20:16 | 0:00:22 | 0:00:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 09:20:38
Agent 1 | 7264 | 2010-09-03 09:23:02 | 0:00:48 | 0:00:43 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-03 09:23:50
Agent 1 | 3632 | 2010-09-03 09:24:44 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-03 09:24:54
Agent 1 | 7264 | 2010-09-03 09:25:10 | 0:01:44 | 0:00:47 | 0:00:54 | 0:00:20 | Inbound ACD, Transfer-Out | 2010-09-03 09:26:54
Agent 2 | 7264 | 2010-09-03 09:26:50 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-09-03 09:26:54
Agent 3 | 7416 | 2010-09-03 09:31:53 | 0:24:20 | 0:24:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 09:56:13
Agent 4 | 7264 | 2010-09-03 09:35:02 | 0:05:07 | 0:04:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 09:40:09
Agent 5 | 7416 | 2010-09-03 09:56:52 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-03 09:56:55
Agent 6 | 3708 | 2010-09-03 09:56:55 | 0:00:14 | 0:00:14 |  |  | Outbound | 2010-09-03 09:57:09
Agent 7 | 7416 | 2010-09-03 09:57:15 | 0:00:22 | 0:00:22 |  |  | Outbound | 2010-09-03 09:57:37
Agent 8 | 7416 | 2010-09-03 09:57:37 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-03 09:57:39
Agent 9 | 7416 | 2010-09-03 10:00:06 | 0:02:30 | 0:02:30 |  |  | Outbound | 2010-09-03 10:02:36
Agent 1 | 3708 | 2010-09-03 10:12:49 | 0:13:11 | 0:13:11 |  |  | Outbound | 2010-09-03 10:26:00
Agent 1 | 7264 | 2010-09-03 10:19:57 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 10:20:07
Agent 2 | 7416 | 2010-09-03 10:30:19 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-09-03 10:30:35
Agent 3 | 3708 | 2010-09-03 10:34:31 | 0:05:06 | 0:04:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 10:39:37
Agent 4 | 7416 | 2010-09-03 10:40:47 | 0:00:23 | 0:00:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 10:41:10
Agent 5 | 3708 | 2010-09-03 10:44:23 | 0:00:58 | 0:00:58 |  |  | Outbound | 2010-09-03 10:45:21
Agent 6 | 7416 | 2010-09-03 10:44:56 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-09-03 10:45:14
Agent 7 | 7416 | 2010-09-03 10:50:14 | 0:01:15 | 0:01:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 10:51:29
Agent 8 | 7416 | 2010-09-03 10:53:17 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 10:53:18
Agent 9 | 3632 | 2010-09-03 10:58:26 | 0:07:15 | 0:07:01 | 0:00:03 | 0:00:20 | Inbound ACD | 2010-09-03 11:05:41
Agent 1 | 7264 | 2010-09-03 11:09:43 | 0:00:17 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 11:10:00
Agent 1 | 7264 | 2010-09-03 11:12:21 | 0:03:14 | 0:03:10 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-03 11:15:35
Agent 1 | 3708 | 2010-09-03 11:17:09 | 0:01:17 | 0:00:59 | 0:00:22 | 0:00:00 | Inbound ACD, Conference | 2010-09-03 11:18:26
Agent 2 | 7416 | 2010-09-03 11:17:29 | 0:00:12 | 0:00:12 |  |  | Outbound | 2010-09-03 11:17:41
Agent 3 | 7264 | 2010-09-03 11:19:11 | 0:07:22 | 0:01:30 | 0:05:45 | 0:00:20 | Inbound ACD | 2010-09-03 11:26:33
Agent 4 | 7416 | 2010-09-03 11:24:58 | 0:03:35 | 0:03:19 | 0:00:20 | 0:00:00 | Inbound ACD, Conference | 2010-09-03 11:28:33
Agent 5 | 3708 | 2010-09-03 11:25:16 | 0:00:11 | 0:00:11 |  |  | Outbound | 2010-09-03 11:25:27
Agent 6 | 7264 | 2010-09-03 11:28:31 | 0:03:37 | 0:03:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 11:32:08
Agent 7 | 3632 | 2010-09-03 11:53:55 | 0:11:30 | 0:11:27 | 0:00:00 | 0:00:05 | Inbound ACD | 2010-09-03 12:05:25
Agent 8 | 7416 | 2010-09-03 12:03:06 | 0:04:27 | 0:04:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 12:07:33
Agent 9 | 3708 | 2010-09-03 12:10:06 | 0:02:18 | 0:02:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 12:12:24
Agent 1 | 7416 | 2010-09-03 12:20:59 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-03 12:21:02
Agent 1 | 3708 | 2010-09-03 12:21:03 | 0:01:13 | 0:01:13 |  |  | Outbound | 2010-09-03 12:22:16
Agent 2 | 7264 | 2010-09-03 12:21:05 | 0:00:18 | 0:00:14 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-03 12:21:23
Agent 3 | 7264 | 2010-09-03 12:26:24 | 0:27:20 | 0:22:40 | 0:04:34 | 0:00:20 | Inbound ACD | 2010-09-03 12:53:44
Agent 4 | 3708 | 2010-09-03 12:29:50 | 0:03:42 | 0:03:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 12:33:32
Agent 5 | 7416 | 2010-09-03 12:34:02 | 0:00:56 | 0:00:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 12:34:58
Agent 6 | 7416 | 2010-09-03 12:34:59 | 0:01:09 | 0:01:09 |  |  | Outbound | 2010-09-03 12:36:08
Agent 7 | 7416 | 2010-09-03 12:38:18 | 0:01:20 | 0:01:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 12:39:38
Agent 8 | 7416 | 2010-09-03 12:44:17 | 0:16:04 | 0:15:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 13:00:21
Agent 9 | 3708 | 2010-09-03 13:02:24 | 0:16:44 | 0:16:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 13:19:08
Agent 1 | 7416 | 2010-09-03 13:22:48 | 0:00:20 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 13:23:08
Agent 1 | 3708 | 2010-09-03 13:25:28 | 0:03:04 | 0:02:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 13:28:32
Agent 1 | 7416 | 2010-09-03 13:37:52 | 0:01:20 | 0:01:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 13:39:12
Agent 2 | 3708 | 2010-09-03 13:45:43 | 0:06:24 | 0:06:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 13:52:07
Agent 3 | 7264 | 2010-09-03 13:56:11 | 0:00:08 | 0:00:04 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-03 13:56:19
Agent 4 | 7416 | 2010-09-03 13:58:53 | 0:04:18 | 0:04:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 14:03:11
Agent 5 | 3632 | 2010-09-03 14:24:20 | 0:00:43 | 0:00:34 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-03 14:25:03
Agent 6 | 7264 | 2010-09-03 14:26:03 | 0:03:21 | 0:03:21 |  |  | Inbound Non-ACD | 2010-09-03 14:29:24
Agent 7 | 7416 | 2010-09-03 14:43:13 | 0:04:05 | 0:03:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 14:47:18
Agent 8 | 7416 | 2010-09-03 14:53:40 | 0:02:26 | 0:02:26 |  |  | Outbound | 2010-09-03 14:56:06
Agent 9 | 7416 | 2010-09-03 14:57:39 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-03 14:57:39
Agent 1 | 3708 | 2010-09-03 14:57:40 | 0:00:14 | 0:00:14 |  |  | Outbound | 2010-09-03 14:57:54
Agent 1 | 7264 | 2010-09-03 14:59:24 | 0:11:45 | 0:11:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 15:11:09
Agent 2 | 3708 | 2010-09-03 15:02:11 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-03 15:02:14
Agent 3 | 7416 | 2010-09-03 15:02:14 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-09-03 15:02:31
Agent 4 | 7416 | 2010-09-03 15:02:36 | 0:04:08 | 0:04:08 |  |  | Inbound Non-ACD | 2010-09-03 15:06:44
Agent 5 | 7416 | 2010-09-03 15:20:45 | 0:06:02 | 0:05:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 15:26:47
Agent 6 | 3708 | 2010-09-03 15:26:47 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-03 15:26:48
Agent 7 | 7416 | 2010-09-03 15:32:25 | 0:10:03 | 0:09:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 15:42:28
Agent 8 | 7416 | 2010-09-03 15:56:58 | 0:00:19 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-03 15:57:17
Agent 9 | 3660 | 2010-09-06 00:35:29 | 0:07:31 | 0:07:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-06 00:43:00
Agent 1 | 7320 | 2010-09-06 02:05:33 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-06 02:05:43
Agent 1 | 3660 | 2010-09-06 06:12:04 | 0:03:05 | 0:04:35 | 0:00:05 | 0:00:00 | Inbound ACD | 2010-09-06 06:15:09
Agent 1 | 7320 | 2010-09-06 06:12:39 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-09-06 06:12:55
Agent 2 | 7320 | 2010-09-06 06:14:12 | 0:00:36 | 0:00:36 |  |  | Outbound | 2010-09-06 06:14:48
Agent 3 | 7320 | 2010-09-07 01:47:46 | 0:01:01 | 0:00:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 01:48:47
Agent 4 | 7320 | 2010-09-07 04:15:16 | 0:02:51 | 0:02:25 | 0:00:22 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-07 04:18:07
Agent 5 | 3660 | 2010-09-07 04:17:45 | 0:00:22 | 0:00:22 |  |  | Outbound | 2010-09-07 04:18:07
Agent 6 | 7320 | 2010-09-07 05:45:03 | 0:00:40 | 0:00:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 05:45:43
Agent 7 | 7320 | 2010-09-07 06:36:14 | 0:04:38 | 0:04:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 06:40:52
Agent 8 | 3660 | 2010-09-07 06:52:02 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 06:52:12
Agent 9 | 7416 | 2010-09-07 07:08:52 | 0:05:06 | 0:02:29 | 0:02:32 | 0:00:00 | Inbound ACD | 2010-09-07 07:13:58
Agent 1 | 3708 | 2010-09-07 07:18:38 | 0:04:03 | 0:02:59 | 0:00:57 | 0:00:00 | Inbound ACD | 2010-09-07 07:22:41
Agent 1 | 7416 | 2010-09-07 07:23:19 | 0:01:06 | 0:00:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 07:24:25
Agent 2 | 7264 | 2010-09-07 07:33:20 | 0:12:21 | 0:12:14 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-07 07:45:41
Agent 3 | 7416 | 2010-09-07 07:45:45 | 0:02:25 | 0:02:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 07:48:10
Agent 4 | 7416 | 2010-09-07 07:52:28 | 0:00:18 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 07:52:46
Agent 5 | 7416 | 2010-09-07 07:58:44 | 0:00:14 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 07:58:58
Agent 6 | 3632 | 2010-09-07 08:02:57 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 08:03:07
Agent 7 | 7416 | 2010-09-07 08:10:39 | 0:01:58 | 0:01:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 08:12:37
Agent 8 | 7416 | 2010-09-07 08:16:40 | 0:01:39 | 0:01:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 08:18:19
Agent 9 | 7416 | 2010-09-07 08:22:45 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 08:22:55
Agent 1 | 3632 | 2010-09-07 08:22:55 | 0:00:17 | 0:00:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 08:23:12
Agent 1 | 7264 | 2010-09-07 08:24:12 | 0:00:53 | 0:00:53 |  |  | Inbound Non-ACD | 2010-09-07 08:25:05
Agent 1 | 7416 | 2010-09-07 08:25:29 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-07 08:25:29
Agent 2 | 7264 | 2010-09-07 08:34:07 | 0:03:06 | 0:02:57 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-07 08:37:13
Agent 3 | 3708 | 2010-09-07 08:35:12 | 0:00:58 | 0:00:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 08:36:10
Agent 4 | 7416 | 2010-09-07 08:36:10 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-07 08:36:11
Agent 5 | 7416 | 2010-09-07 08:46:06 | 0:10:30 | 0:10:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 08:56:36
Agent 6 | 3632 | 2010-09-07 08:56:33 | 0:01:41 | 0:01:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 08:58:14
Agent 7 | 7416 | 2010-09-07 08:57:53 | 0:04:36 | 0:02:29 | 0:02:01 | 0:00:00 | Inbound ACD | 2010-09-07 09:02:29
Agent 8 | 3708 | 2010-09-07 09:04:28 | 0:02:51 | 0:02:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 09:07:19
Agent 9 | 7416 | 2010-09-07 09:08:13 | 0:02:43 | 0:02:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 09:10:56
Agent 1 | 7416 | 2010-09-07 09:11:18 | 0:00:52 | 0:00:52 |  |  | Outbound | 2010-09-07 09:12:10
Agent 1 | 7416 | 2010-09-07 09:12:28 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-07 09:12:29
Agent 2 | 3632 | 2010-09-07 09:21:09 | 0:02:47 | 0:01:39 | 0:01:02 | 0:00:20 | Inbound ACD | 2010-09-07 09:23:56
Agent 3 | 7264 | 2010-09-07 09:28:15 | 0:00:55 | 0:00:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 09:29:10
Agent 4 | 7416 | 2010-09-07 09:34:05 | 0:01:32 | 0:01:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 09:35:37
Agent 5 | 7264 | 2010-09-07 09:39:00 | 0:00:45 | 0:00:40 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-07 09:39:45
Agent 6 | 7416 | 2010-09-07 09:44:00 | 0:00:07 | 0:00:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 09:44:07
Agent 7 | 3708 | 2010-09-07 09:45:40 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-07 09:45:43
Agent 8 | 7416 | 2010-09-07 09:45:52 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-07 09:45:55
Agent 9 | 7416 | 2010-09-07 09:46:24 | 0:00:49 | 0:00:49 |  |  | Outbound | 2010-09-07 09:47:13
Agent 1 | 7264 | 2010-09-07 09:57:11 | 0:00:20 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 09:57:31
Agent 1 | 3632 | 2010-09-07 09:57:31 | 0:00:16 | 0:00:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-07 09:57:47
Agent 1 | 7264 | 2010-09-07 09:58:47 | 0:04:50 | 0:04:50 |  |  | Inbound Non-ACD | 2010-09-07 10:03:37
Agent 2 | 7416 | 2010-09-07 09:59:39 | 0:00:37 | 0:00:11 | 0:00:21 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-07 10:00:16
Agent 3 | 3708 | 2010-09-07 09:59:55 | 0:00:21 | 0:00:21 |  |  | Outbound | 2010-09-07 10:00:16
Agent 4 | 7416 | 2010-09-07 10:02:28 | 0:03:46 | 0:03:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 10:06:14
Agent 5 | 7264 | 2010-09-07 10:03:38 | 0:09:01 | 0:08:57 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-07 10:12:39
Agent 6 | 7416 | 2010-09-07 10:11:40 | 0:03:10 | 0:03:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 10:14:50
Agent 7 | 3632 | 2010-09-07 10:17:08 | 0:02:05 | 0:01:57 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-07 10:19:13
Agent 8 | 7416 | 2010-09-07 10:22:10 | 0:02:40 | 0:02:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 10:24:50
Agent 9 | 7416 | 2010-09-07 10:24:51 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-07 10:24:51
Agent 1 | 7264 | 2010-09-07 10:25:32 | 0:00:15 | 0:00:09 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-07 10:25:47
Agent 1 | 7416 | 2010-09-07 10:26:53 | 0:00:54 | 0:00:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 10:27:47
Agent 2 | 7416 | 2010-09-07 10:27:58 | 0:00:23 | 0:00:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 10:28:21
Agent 3 | 3708 | 2010-09-07 10:32:41 | 0:01:50 | 0:01:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 10:34:31
Agent 4 | 7264 | 2010-09-07 10:33:25 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 10:33:35
Agent 5 | 7264 | 2010-09-07 10:33:43 | 0:00:22 | 0:00:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 10:34:05
Agent 6 | 3708 | 2010-09-07 10:42:36 | 0:04:32 | 0:04:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 10:47:08
Agent 7 | 7416 | 2010-09-07 10:50:55 | 0:00:39 | 0:00:39 |  |  | Outbound | 2010-09-07 10:51:34
Agent 8 | 3708 | 2010-09-07 10:51:47 | 0:01:46 | 0:01:46 |  |  | Outbound | 2010-09-07 10:53:33
Agent 9 | 7264 | 2010-09-07 11:02:41 | 0:00:14 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 11:02:55
Agent 1 | 3632 | 2010-09-07 11:20:01 | 0:01:11 | 0:01:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 11:21:12
Agent 1 | 7264 | 2010-09-07 11:31:26 | 0:01:42 | 0:01:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 11:33:08
Agent 1 | 7264 | 2010-09-07 11:59:23 | 0:00:23 | 0:00:15 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-07 11:59:46
Agent 2 | 7416 | 2010-09-07 12:04:18 | 0:09:19 | 0:06:53 | 0:02:19 | 0:00:00 | Inbound ACD | 2010-09-07 12:13:37
Agent 3 | 7264 | 2010-09-07 12:14:25 | 0:06:14 | 0:06:04 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-07 12:20:39
Agent 4 | 7416 | 2010-09-07 12:20:18 | 0:02:12 | 0:01:52 | 0:00:16 | 0:00:00 | Inbound ACD | 2010-09-07 12:22:30
Agent 5 | 3708 | 2010-09-07 12:21:06 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-09-07 12:21:22
Agent 6 | 7264 | 2010-09-07 12:21:33 | 0:01:58 | 0:01:53 | 0:00:00 | 0:00:10 | Inbound ACD | 2010-09-07 12:23:31
Agent 7 | 7416 | 2010-09-07 12:24:58 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-07 12:24:58
Agent 8 | 3708 | 2010-09-07 12:40:20 | 0:02:14 | 0:01:16 | 0:00:54 | 0:00:00 | Inbound ACD | 2010-09-07 12:42:34
Agent 9 | 7416 | 2010-09-07 12:42:42 | 0:00:14 | 0:00:14 |  |  | Outbound | 2010-09-07 12:42:56
Agent 1 | 7416 | 2010-09-07 12:42:57 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-07 12:42:57
Agent 1 | 3708 | 2010-09-07 12:47:41 | 0:02:51 | 0:02:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 12:50:32
Agent 2 | 3708 | 2010-09-07 13:05:13 | 0:02:48 | 0:02:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 13:08:01
Agent 3 | 7264 | 2010-09-07 13:33:26 | 0:00:23 | 0:00:19 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-07 13:33:49
Agent 4 | 7416 | 2010-09-07 13:35:24 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-09-07 13:35:30
Agent 5 | 7416 | 2010-09-07 13:35:30 | 0:02:09 | 0:02:09 |  |  | Outbound | 2010-09-07 13:37:39
Agent 6 | 3708 | 2010-09-07 13:44:55 | 0:06:07 | 0:03:19 | 0:02:43 | 0:00:00 | Inbound ACD | 2010-09-07 13:51:02
Agent 7 | 3632 | 2010-09-07 13:48:16 | 0:01:34 | 0:01:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 13:49:50
Agent 8 | 7416 | 2010-09-07 13:56:47 | 0:02:18 | 0:02:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 13:59:05
Agent 9 | 7416 | 2010-09-07 14:13:39 | 0:05:22 | 0:05:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 14:19:01
Agent 1 | 7416 | 2010-09-07 14:25:45 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-09-07 14:25:50
Agent 1 | 3708 | 2010-09-07 14:25:53 | 0:01:44 | 0:01:44 |  |  | Outbound | 2010-09-07 14:27:37
Agent 1 | 7264 | 2010-09-07 14:27:26 | 0:32:21 | 0:32:13 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-07 14:59:47
Agent 2 | 7416 | 2010-09-07 14:38:29 | 0:04:17 | 0:04:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 14:42:46
Agent 3 | 3708 | 2010-09-07 14:53:39 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-07 14:53:40
Agent 4 | 7264 | 2010-09-07 15:05:44 | 0:00:46 | 0:00:40 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-07 15:06:30
Agent 5 | 3708 | 2010-09-07 15:07:07 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 15:07:08
Agent 6 | 7416 | 2010-09-07 15:17:28 | 0:02:19 | 0:02:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 15:19:47
Agent 7 | 3632 | 2010-09-07 15:19:38 | 0:08:32 | 0:05:16 | 0:03:05 | 0:00:20 | Inbound ACD | 2010-09-07 15:28:10
Agent 8 | 3632 | 2010-09-07 15:43:21 | 0:07:44 | 0:03:39 | 0:03:56 | 0:00:20 | Inbound ACD | 2010-09-07 15:51:05
Agent 9 | 7416 | 2010-09-07 16:00:10 | 0:15:29 | 0:15:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-07 16:15:39
Agent 1 | 7416 | 2010-09-07 16:15:40 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-07 16:15:40
Agent 1 | 7320 | 2010-09-08 00:07:12 | 0:01:11 | 0:01:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 00:08:23
Agent 2 | 3660 | 2010-09-08 00:24:36 | 0:02:03 | 0:01:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 00:26:39
Agent 3 | 7320 | 2010-09-08 02:09:53 | 0:39:19 | 01:14:52 | 0:00:10 | 0:00:00 | Inbound ACD | 2010-09-08 02:49:12
Agent 4 | 3660 | 2010-09-08 03:30:03 | 0:01:32 | 0:01:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 03:31:35
Agent 5 | 7320 | 2010-09-08 05:08:35 | 0:03:14 | 0:02:31 | 0:00:35 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-08 05:11:49
Agent 6 | 7320 | 2010-09-08 05:11:13 | 0:00:36 | 0:00:36 |  |  | Outbound | 2010-09-08 05:11:49
Agent 7 | 3660 | 2010-09-08 05:12:27 | 0:08:17 | 0:08:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 05:20:44
Agent 8 | 7320 | 2010-09-08 05:24:50 | 0:01:30 | 0:01:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 05:26:20
Agent 9 | 3660 | 2010-09-08 06:16:12 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 06:16:22
Agent 1 | 7264 | 2010-09-08 07:10:00 | 0:05:17 | 0:04:22 | 0:00:49 | 0:00:20 | Inbound ACD | 2010-09-08 07:15:17
Agent 1 | 7416 | 2010-09-08 07:15:15 | 0:01:52 | 0:01:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 07:17:07
Agent 1 | 7416 | 2010-09-08 07:20:17 | 0:04:58 | 0:04:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 07:25:15
Agent 2 | 7416 | 2010-09-08 07:25:16 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-08 07:25:17
Agent 3 | 3708 | 2010-09-08 07:32:04 | 0:01:00 | 0:00:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 07:33:04
Agent 4 | 7264 | 2010-09-08 07:41:07 | 0:01:42 | 0:00:36 | 0:01:01 | 0:00:00 | Inbound ACD | 2010-09-08 07:42:49
Agent 5 | 7416 | 2010-09-08 07:57:10 | 0:04:20 | 0:04:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 08:01:30
Agent 6 | 7416 | 2010-09-08 08:01:41 | 0:07:11 | 0:07:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 08:08:52
Agent 7 | 7416 | 2010-09-08 08:17:49 | 0:00:21 | 0:00:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 08:18:10
Agent 8 | 3708 | 2010-09-08 08:25:09 | 0:01:03 | 0:00:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 08:26:12
Agent 9 | 7264 | 2010-09-08 08:28:57 | 0:01:52 | 0:01:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 08:30:49
Agent 1 | 7416 | 2010-09-08 08:29:25 | 0:02:46 | 0:02:46 |  |  | Outbound | 2010-09-08 08:32:11
Agent 1 | 3708 | 2010-09-08 08:33:03 | 0:06:05 | 0:06:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 08:39:08
Agent 2 | 7416 | 2010-09-08 08:50:20 | 0:23:25 | 0:23:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 09:13:45
Agent 3 | 3632 | 2010-09-08 08:51:00 | 0:01:42 | 0:01:39 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-08 08:52:42
Agent 4 | 7264 | 2010-09-08 09:00:09 | 0:00:21 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 09:00:30
Agent 5 | 3632 | 2010-09-08 09:03:05 | 0:00:48 | 0:00:38 | 0:00:04 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-08 09:03:53
Agent 6 | 7264 | 2010-09-08 09:03:49 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-09-08 09:03:53
Agent 7 | 7416 | 2010-09-08 09:20:47 | 0:01:18 | 0:01:18 |  |  | Outbound | 2010-09-08 09:22:05
Agent 8 | 7416 | 2010-09-08 09:23:42 | 0:00:11 | 0:00:11 |  |  | Outbound | 2010-09-08 09:23:53
Agent 9 | 3708 | 2010-09-08 09:23:54 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-09-08 09:24:12
Agent 1 | 7416 | 2010-09-08 09:24:19 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-09-08 09:24:34
Agent 1 | 7416 | 2010-09-08 09:24:45 | 0:00:46 | 0:00:46 |  |  | Outbound | 2010-09-08 09:25:31
Agent 1 | 7264 | 2010-09-08 09:26:04 | 0:12:33 | 0:09:31 | 0:02:57 | 0:00:20 | Inbound ACD | 2010-09-08 09:38:37
Agent 2 | 7416 | 2010-09-08 09:27:27 | 0:03:38 | 0:01:22 | 0:02:12 | 0:00:00 | Inbound ACD | 2010-09-08 09:31:05
Agent 3 | 3708 | 2010-09-08 09:34:37 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-08 09:34:39
Agent 4 | 7416 | 2010-09-08 09:34:49 | 0:00:31 | 0:00:31 |  |  | Outbound | 2010-09-08 09:35:20
Agent 5 | 7416 | 2010-09-08 09:38:10 | 0:02:04 | 0:02:04 |  |  | Outbound | 2010-09-08 09:40:14
Agent 6 | 7416 | 2010-09-08 09:50:04 | 0:12:22 | 0:12:22 |  |  | Outbound | 2010-09-08 10:02:26
Agent 7 | 7264 | 2010-09-08 09:56:17 | 0:02:19 | 0:00:42 | 0:01:31 | 0:00:00 | Inbound ACD | 2010-09-08 09:58:36
Agent 8 | 3708 | 2010-09-08 10:02:27 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-08 10:02:29
Agent 9 | 7264 | 2010-09-08 10:04:20 | 0:06:20 | 0:06:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-08 10:10:40
Agent 1 | 7416 | 2010-09-08 10:18:53 | 0:08:48 | 0:05:21 | 0:03:22 | 0:00:00 | Inbound ACD | 2010-09-08 10:27:41
Agent 1 | 7264 | 2010-09-08 10:20:52 | 0:04:46 | 0:01:29 | 0:03:08 | 0:00:00 | Inbound ACD | 2010-09-08 10:25:38
Agent 2 | 3708 | 2010-09-08 10:27:48 | 0:00:17 | 0:00:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 10:28:05
Agent 3 | 7416 | 2010-09-08 10:31:26 | 0:04:05 | 0:03:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 10:35:31
Agent 4 | 7416 | 2010-09-08 10:37:10 | 0:00:35 | 0:00:35 |  |  | Outbound | 2010-09-08 10:37:45
Agent 5 | 7264 | 2010-09-08 10:42:19 | 0:01:19 | 0:00:15 | 0:00:55 | 0:00:00 | Inbound ACD | 2010-09-08 10:43:38
Agent 6 | 7416 | 2010-09-08 10:43:53 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-08 10:43:54
Agent 7 | 3708 | 2010-09-08 10:45:26 | 0:01:38 | 0:01:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 10:47:04
Agent 8 | 7264 | 2010-09-08 10:58:01 | 0:03:39 | 0:03:34 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-08 11:01:40
Agent 9 | 3632 | 2010-09-08 11:06:47 | 0:02:43 | 0:02:38 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-08 11:09:30
Agent 1 | 7264 | 2010-09-08 11:11:57 | 0:01:19 | 0:00:36 | 0:00:38 | 0:00:20 | Inbound ACD, Transfer-Out | 2010-09-08 11:13:16
Agent 1 | 7264 | 2010-09-08 11:13:09 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-09-08 11:13:16
Agent 1 | 3632 | 2010-09-08 11:25:07 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 11:25:17
Agent 2 | 3632 | 2010-09-08 11:26:29 | 0:16:56 | 0:16:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 11:43:25
Agent 3 | 3708 | 2010-09-08 11:44:06 | 0:05:42 | 0:03:05 | [NAME] | 0:00:00 | Inbound ACD | 2010-09-08 11:49:48
Agent 4 | 7264 | 2010-09-08 11:52:46 | 0:01:28 | 0:01:21 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-08 11:54:14
Agent 5 | 3708 | 2010-09-08 11:56:13 | 0:00:12 | 0:00:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 11:56:25
Agent 6 | 7416 | 2010-09-08 12:02:56 | 0:00:10 | 0:00:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 12:03:06
Agent 7 | 7416 | 2010-09-08 12:06:30 | 0:00:00 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 12:06:30
Agent 8 | 3708 | 2010-09-08 12:06:57 | 0:03:02 | 0:02:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 12:09:59
Agent 9 | 7416 | 2010-09-08 12:09:59 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-08 12:09:59
Agent 1 | 7416 | 2010-09-08 12:11:37 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 12:11:47
Agent 1 | 3708 | 2010-09-08 12:13:08 | 0:09:12 | 0:09:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 12:22:20
Agent 2 | 7416 | 2010-09-08 12:22:25 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-08 12:22:26
Agent 3 | 3708 | 2010-09-08 12:28:01 | 0:03:47 | 0:03:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 12:31:48
Agent 4 | 7416 | 2010-09-08 12:43:33 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-08 12:43:35
Agent 5 | 7416 | 2010-09-08 13:23:18 | 0:00:19 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 13:23:37
Agent 6 | 7416 | 2010-09-08 13:23:46 | 0:01:04 | 0:01:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 13:24:50
Agent 7 | 3632 | 2010-09-08 13:27:25 | 0:02:43 | 0:02:40 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-08 13:30:08
Agent 8 | 7416 | 2010-09-08 13:41:24 | 0:01:49 | 0:01:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 13:43:13
Agent 9 | 7416 | 2010-09-08 13:54:13 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-08 13:54:14
Agent 1 | 7416 | 2010-09-08 14:06:50 | 0:01:07 | 0:01:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 14:07:57
Agent 1 | 3708 | 2010-09-08 14:09:32 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-08 14:09:34
Agent 1 | 7416 | 2010-09-08 14:09:41 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-09-08 14:09:59
Agent 2 | 7416 | 2010-09-08 14:10:00 | 0:00:58 | 0:00:58 |  |  | Outbound | 2010-09-08 14:10:58
Agent 3 | 7264 | 2010-09-08 14:16:04 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 14:16:14
Agent 4 | 7416 | 2010-09-08 14:22:27 | 0:01:43 | 0:01:43 |  |  | Outbound | 2010-09-08 14:24:10
Agent 5 | 3632 | 2010-09-08 14:29:23 | 0:03:31 | 0:03:24 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-08 14:32:54
Agent 6 | 7416 | 2010-09-08 14:30:20 | 0:00:59 | 0:00:32 | 0:00:21 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-08 14:31:19
Agent 7 | 7416 | 2010-09-08 14:30:57 | 0:00:22 | 0:00:22 |  |  | Outbound | 2010-09-08 14:31:19
Agent 8 | 7416 | 2010-09-08 14:49:10 | 0:03:01 | 0:03:01 |  |  | Outbound | 2010-09-08 14:52:11
Agent 9 | 7416 | 2010-09-08 14:54:23 | 0:00:11 | 0:00:11 |  |  | Outbound | 2010-09-08 14:54:34
Agent 1 | 7416 | 2010-09-08 14:54:35 | 0:03:53 | 0:03:53 |  |  | Outbound | 2010-09-08 14:58:28
Agent 1 | 7264 | 2010-09-08 15:00:53 | 0:15:23 | 0:15:18 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-08 15:16:16
Agent 2 | 7416 | 2010-09-08 15:26:14 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-08 15:26:16
Agent 3 | 7416 | 2010-09-08 15:26:17 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-08 15:26:18
Agent 4 | 7320 | 2010-09-08 23:12:39 | 0:05:38 | 0:05:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-08 23:18:17
Agent 5 | 7320 | 2010-09-09 04:36:22 | 0:01:50 | 0:01:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 04:38:12
Agent 6 | 7320 | 2010-09-09 05:41:17 | 0:04:51 | 0:04:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 05:46:08
Agent 7 | 3660 | 2010-09-09 05:56:16 | 0:04:03 | 0:04:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 06:00:19
Agent 8 | 7320 | 2010-09-09 06:59:39 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 06:59:49
Agent 9 | 7416 | 2010-09-09 07:30:12 | 0:00:46 | 0:00:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 07:30:58
Agent 1 | 3708 | 2010-09-09 07:31:28 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-09-09 07:31:32
Agent 1 | 7416 | 2010-09-09 07:31:36 | 0:05:29 | 0:05:29 |  |  | Outbound | 2010-09-09 07:37:05
Agent 1 | 3632 | 2010-09-09 07:50:34 | 0:03:48 | 0:03:40 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-09 07:54:22
Agent 2 | 7416 | 2010-09-09 07:55:17 | 0:03:21 | 0:03:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 07:58:38
Agent 3 | 3632 | 2010-09-09 08:08:12 | 0:16:18 | 0:16:15 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-09 08:24:30
Agent 4 | 3708 | 2010-09-09 08:32:07 | 0:01:51 | 0:01:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 08:33:58
Agent 5 | 7416 | 2010-09-09 08:33:59 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-09 08:33:59
Agent 6 | 7416 | 2010-09-09 08:34:52 | 0:01:37 | 0:01:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 08:36:29
Agent 7 | 3632 | 2010-09-09 08:43:19 | 0:03:01 | 0:02:56 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-09 08:46:20
Agent 8 | 7416 | 2010-09-09 08:47:21 | 0:01:26 | 0:01:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 08:48:47
Agent 9 | 7416 | 2010-09-09 09:04:42 | 0:12:35 | 0:12:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 09:17:17
Agent 1 | 7264 | 2010-09-09 09:14:19 | 0:01:04 | 0:01:00 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-09 09:15:23
Agent 1 | 7416 | 2010-09-09 09:19:58 | 0:00:25 | 0:00:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 09:20:23
Agent 2 | 3632 | 2010-09-09 09:23:16 | 0:05:23 | 0:05:19 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-09 09:28:39
Agent 3 | 3632 | 2010-09-09 09:28:59 | 0:00:28 | 0:00:25 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-09 09:29:27
Agent 4 | 3708 | 2010-09-09 09:40:43 | 0:05:28 | 0:05:28 |  |  | Outbound | 2010-09-09 09:46:11
Agent 5 | 7264 | 2010-09-09 09:43:11 | 0:03:36 | 0:03:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 09:46:47
Agent 6 | 7416 | 2010-09-09 09:56:56 | 0:00:20 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 09:57:16
Agent 7 | 7416 | 2010-09-09 10:07:58 | 0:06:43 | 0:06:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 10:14:41
Agent 8 | 7264 | 2010-09-09 10:19:32 | 0:06:49 | 0:06:17 | 0:00:27 | 0:00:20 | Inbound ACD | 2010-09-09 10:26:21
Agent 9 | 3708 | 2010-09-09 10:26:22 | 0:01:06 | 0:01:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 10:27:28
Agent 1 | 7416 | 2010-09-09 10:27:35 | 0:01:27 | 0:01:27 |  |  | Outbound | 2010-09-09 10:29:02
Agent 1 | 3632 | 2010-09-09 10:32:21 | 0:08:45 | 0:08:37 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-09 10:41:06
Agent 1 | 3632 | 2010-09-09 10:41:26 | 0:00:17 | 0:00:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-09 10:41:43
Agent 2 | 7416 | 2010-09-09 10:41:30 | 0:04:13 | 0:01:08 | 0:02:57 | 0:00:00 | Inbound ACD | 2010-09-09 10:45:43
Agent 3 | 7264 | 2010-09-09 10:42:04 | 0:03:30 | 0:03:06 | 0:00:17 | 0:00:20 | Inbound ACD | 2010-09-09 10:45:34
Agent 4 | 7264 | 2010-09-09 10:48:54 | 0:02:45 | 0:02:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 10:51:39
Agent 5 | 3708 | 2010-09-09 10:51:05 | 0:00:49 | 0:00:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 10:51:54
Agent 6 | 7416 | 2010-09-09 10:53:26 | 0:00:21 | 0:00:21 |  |  | Outbound | 2010-09-09 10:53:47
Agent 7 | 7416 | 2010-09-09 10:53:52 | 0:00:30 | 0:00:30 |  |  | Outbound | 2010-09-09 10:54:22
Agent 8 | 7264 | 2010-09-09 11:05:02 | 0:12:16 | 0:12:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 11:17:18
Agent 9 | 3708 | 2010-09-09 11:07:00 | 0:03:10 | 0:03:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 11:10:10
Agent 1 | 7416 | 2010-09-09 11:10:45 | 0:03:16 | 0:03:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 11:14:01
Agent 1 | 7416 | 2010-09-09 11:15:17 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-09 11:15:20
Agent 2 | 3708 | 2010-09-09 11:15:23 | 0:01:27 | 0:01:27 |  |  | Outbound | 2010-09-09 11:16:50
Agent 3 | 7416 | 2010-09-09 11:28:55 | 0:01:41 | 0:01:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 11:30:36
Agent 4 | 7264 | 2010-09-09 11:33:00 | 0:01:23 | 0:01:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 11:34:23
Agent 5 | 3632 | 2010-09-09 11:36:58 | 0:09:59 | 0:09:55 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-09 11:46:57
Agent 6 | 7416 | 2010-09-09 11:39:32 | 0:04:56 | 0:04:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 11:44:28
Agent 7 | 7264 | 2010-09-09 11:47:54 | 0:03:04 | 0:02:59 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-09 11:50:58
Agent 8 | 3632 | 2010-09-09 11:55:54 | 0:02:05 | 0:01:55 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-09 11:57:59
Agent 9 | 7416 | 2010-09-09 12:49:14 | 0:00:21 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 12:49:35
Agent 1 | 7264 | 2010-09-09 13:18:00 | 0:01:03 | 0:00:59 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-09 13:19:03
Agent 1 | 7264 | 2010-09-09 13:28:43 | 0:00:14 | 0:00:08 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-09 13:28:57
Agent 1 | 3708 | 2010-09-09 13:43:44 | 0:03:04 | 0:03:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 13:46:48
Agent 2 | 7264 | 2010-09-09 13:49:12 | 0:05:28 | 0:05:19 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-09 13:54:40
Agent 3 | 3708 | 2010-09-09 13:59:22 | 0:07:47 | 0:07:47 |  |  | Outbound | 2010-09-09 14:07:09
Agent 4 | 7264 | 2010-09-09 14:16:08 | 0:05:35 | 0:05:30 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-09 14:21:43
Agent 5 | 3708 | 2010-09-09 14:31:25 | 0:01:10 | 0:01:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 14:32:35
Agent 6 | 3708 | 2010-09-09 14:41:43 | 0:06:21 | 0:06:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 14:48:04
Agent 7 | 7416 | 2010-09-09 15:09:08 | 0:04:45 | 0:04:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 15:13:53
Agent 8 | 3632 | 2010-09-09 15:18:37 | 0:09:38 | 0:07:34 | 0:01:56 | 0:00:20 | Inbound ACD | 2010-09-09 15:28:15
Agent 9 | 7416 | 2010-09-09 15:26:23 | 0:06:48 | 0:06:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-09 15:33:11
Agent 1 | 7416 | 2010-09-09 15:37:05 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-09 15:37:06
Agent 1 | 7264 | 2010-09-09 15:40:42 | 0:09:05 | 0:06:36 | 0:02:24 | 0:00:20 | Inbound ACD | 2010-09-09 15:49:47
Agent 2 | 7320 | 2010-09-10 00:19:39 | 0:00:07 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 00:19:46
Agent 3 | 3660 | 2010-09-10 01:27:56 | 0:04:38 | 0:04:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 01:32:34
Agent 4 | 7320 | 2010-09-10 02:29:05 | 0:06:53 | 0:06:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 02:35:58
Agent 5 | 7320 | 2010-09-10 03:15:27 | 0:02:57 | 0:02:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 03:18:24
Agent 6 | 3660 | 2010-09-10 04:13:07 | 0:03:46 | 0:04:08 | 0:00:09 | 0:00:00 | Inbound ACD | 2010-09-10 04:16:53
Agent 7 | 7320 | 2010-09-10 04:13:48 | 0:00:22 | 0:00:22 |  |  | Outbound | 2010-09-10 04:14:10
Agent 8 | 7320 | 2010-09-10 04:40:42 | 0:17:25 | 0:28:22 | 0:00:11 | 0:00:00 | Inbound ACD | 2010-09-10 04:58:07
Agent 9 | 7320 | 2010-09-10 05:08:10 | 0:11:17 | 0:11:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 05:19:27
Agent 1 | 7320 | 2010-09-10 05:39:37 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 05:39:47
Agent 1 | 3660 | 2010-09-10 06:53:19 | 0:01:11 | 0:01:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 06:54:30
Agent 1 | 7416 | 2010-09-10 07:03:19 | 0:02:39 | 0:02:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 07:05:58
Agent 2 | 7416 | 2010-09-10 07:16:15 | 0:00:38 | 0:00:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 07:16:53
Agent 3 | 3708 | 2010-09-10 07:33:55 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 07:33:56
Agent 4 | 7416 | 2010-09-10 07:34:29 | 0:02:43 | 0:02:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 07:37:12
Agent 5 | 3632 | 2010-09-10 08:05:18 | 0:03:43 | 0:03:13 | 0:00:21 | 0:00:20 | Inbound ACD | 2010-09-10 08:09:01
Agent 6 | 7416 | 2010-09-10 08:06:05 | 0:01:40 | 0:01:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 08:07:45
Agent 7 | 7416 | 2010-09-10 08:21:04 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 08:21:14
Agent 8 | 7416 | 2010-09-10 08:29:23 | 0:07:36 | 0:07:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 08:36:59
Agent 9 | 3708 | 2010-09-10 08:39:07 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-10 08:39:08
Agent 1 | 7416 | 2010-09-10 08:39:36 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-10 08:39:36
Agent 1 | 7416 | 2010-09-10 08:40:09 | 0:01:50 | 0:01:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 08:41:59
Agent 2 | 7264 | 2010-09-10 08:44:42 | 0:08:29 | 0:08:25 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-10 08:53:11
Agent 3 | 3708 | 2010-09-10 08:54:46 | 0:00:08 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 08:54:54
Agent 4 | 7416 | 2010-09-10 08:55:08 | 0:09:11 | 0:09:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 09:04:19
Agent 5 | 3708 | 2010-09-10 09:10:17 | 0:00:03 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 09:10:20
Agent 6 | 7416 | 2010-09-10 09:10:21 | 0:00:23 | 0:00:23 |  |  | Outbound | 2010-09-10 09:10:44
Agent 7 | 7264 | 2010-09-10 09:11:12 | 0:02:17 | 0:01:10 | 0:01:00 | 0:00:00 | Inbound ACD | 2010-09-10 09:13:29
Agent 8 | 3632 | 2010-09-10 09:14:43 | 0:00:20 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 09:15:03
Agent 9 | 7264 | 2010-09-10 09:19:57 | 0:00:22 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 09:20:19
Agent 1 | 7264 | 2010-09-10 09:21:10 | 0:06:30 | 0:06:24 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-10 09:27:40
Agent 1 | 3708 | 2010-09-10 09:27:46 | 0:00:32 | 0:00:32 |  |  | Outbound | 2010-09-10 09:28:18
Agent 1 | 7416 | 2010-09-10 09:28:20 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-09-10 09:28:38
Agent 2 | 3632 | 2010-09-10 09:46:15 | 0:04:03 | 0:03:59 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-10 09:50:18
Agent 3 | 7416 | 2010-09-10 09:48:37 | 0:01:55 | 0:01:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 09:50:32
Agent 4 | 3708 | 2010-09-10 10:03:46 | 0:12:49 | 0:12:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 10:16:35
Agent 5 | 3708 | 2010-09-10 10:26:16 | 0:08:35 | 0:08:22 | 0:00:16 | 0:00:00 | Inbound ACD, Conference | 2010-09-10 10:34:51
Agent 6 | 7416 | 2010-09-10 10:28:17 | 0:00:09 | 0:00:09 |  |  | Outbound | 2010-09-10 10:28:26
Agent 7 | 7416 | 2010-09-10 10:34:52 | 0:18:27 | 0:18:27 |  |  | Outbound | 2010-09-10 10:53:19
Agent 8 | 7264 | 2010-09-10 10:59:46 | 0:57:33 | 0:57:24 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-10 11:57:19
Agent 9 | 7416 | 2010-09-10 12:02:44 | 0:01:30 | 0:01:30 |  |  | Outbound | 2010-09-10 12:04:14
Agent 1 | 3708 | 2010-09-10 12:10:15 | 0:03:42 | 0:03:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 12:13:57
Agent 1 | 7416 | 2010-09-10 12:14:48 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-10 12:14:49
Agent 2 | 3708 | 2010-09-10 12:18:09 | 0:02:02 | 0:02:02 |  |  | Outbound | 2010-09-10 12:20:11
Agent 3 | 7264 | 2010-09-10 12:21:02 | 0:06:16 | 0:05:42 | 0:00:27 | 0:00:00 | Inbound ACD | 2010-09-10 12:27:18
Agent 4 | 7416 | 2010-09-10 12:26:45 | 0:03:29 | 0:03:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 12:30:14
Agent 5 | 7416 | 2010-09-10 12:33:48 | 0:00:08 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 12:33:56
Agent 6 | 3708 | 2010-09-10 12:37:51 | [NAME] | 0:59:48 | 0:01:42 | 0:00:00 | Inbound ACD | 2010-09-10 13:39:28
Agent 7 | 7416 | 2010-09-10 12:54:48 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-10 12:54:49
Agent 8 | 7264 | 2010-09-10 13:05:59 | 0:00:54 | 0:00:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 13:06:53
Agent 9 | 7416 | 2010-09-10 13:47:12 | 0:00:55 | 0:00:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 13:48:07
Agent 1 | 3708 | 2010-09-10 14:14:16 | 0:03:07 | 0:03:07 |  |  | Outbound | 2010-09-10 14:17:23
Agent 1 | 7416 | 2010-09-10 14:20:33 | 0:05:48 | 0:05:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 14:26:21
Agent 1 | 3632 | 2010-09-10 14:22:31 | 0:00:14 | 0:00:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 14:22:45
Agent 2 | 7416 | 2010-09-10 14:38:08 | 0:02:24 | 0:01:11 | 0:01:07 | 0:00:00 | Inbound ACD | 2010-09-10 14:40:32
Agent 3 | 7264 | 2010-09-10 14:47:10 | 0:02:00 | 0:01:56 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-10 14:49:10
Agent 4 | 3632 | 2010-09-10 14:52:09 | 0:32:39 | 0:27:33 | 0:04:59 | 0:00:20 | Inbound ACD | 2010-09-10 15:24:48
Agent 5 | 7416 | 2010-09-10 15:46:58 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-10 15:46:59
Agent 6 | 3708 | 2010-09-10 15:53:14 | 0:01:08 | 0:01:08 |  |  | Outbound | 2010-09-10 15:54:22
Agent 7 | 7416 | 2010-09-10 16:00:41 | 0:00:08 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-10 16:00:49
Agent 8 | 3686 | 2010-09-13 03:01:38 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 03:01:48
Agent 9 | 7320 | 2010-09-13 03:53:34 | 0:06:50 | 0:06:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 04:00:24
Agent 1 | 3686 | 2010-09-13 04:11:09 | 0:02:07 | 0:00:35 | 0:01:42 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-13 04:13:16
Agent 1 | 7372 | 2010-09-13 04:13:03 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-13 04:13:03
Agent 2 | 7372 | 2010-09-13 04:13:07 | 0:00:09 | 0:00:09 |  |  | Outbound | 2010-09-13 04:13:16
Agent 3 | 3660 | 2010-09-13 04:15:22 | 0:02:07 | 0:02:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 04:17:29
Agent 4 | 7372 | 2010-09-13 04:52:13 | 0:07:21 | 0:07:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 04:59:34
Agent 5 | 7320 | 2010-09-13 06:08:59 | 0:05:29 | 0:05:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 06:14:28
Agent 6 | 7372 | 2010-09-13 06:12:10 | 0:01:14 | 0:01:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 06:13:24
Agent 7 | 7320 | 2010-09-13 06:16:16 | 0:05:13 | 0:05:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 06:21:29
Agent 8 | 3686 | 2010-09-13 06:19:32 | 0:01:05 | 0:01:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 06:20:37
Agent 9 | 7372 | 2010-09-13 06:22:19 | 0:01:03 | 0:01:03 |  |  | Outbound | 2010-09-13 06:23:22
Agent 1 | 7320 | 2010-09-13 06:29:56 | 0:00:30 | 0:00:36 | 0:00:02 | 0:00:00 | Inbound ACD | 2010-09-13 06:30:26
Agent 1 | 3686 | 2010-09-13 06:30:31 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-13 06:30:34
Agent 1 | 7320 | 2010-09-13 06:34:36 | 0:05:07 | 0:05:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 06:39:43
Agent 2 | 7320 | 2010-09-13 06:49:42 | 0:00:06 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 06:49:48
Agent 3 | 3686 | 2010-09-13 06:51:14 | 0:01:24 | 0:01:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 06:52:38
Agent 4 | 7372 | 2010-09-13 06:52:50 | 0:00:44 | 0:00:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 06:53:34
Agent 5 | 7416 | 2010-09-13 07:06:33 | 0:01:16 | 0:01:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 07:07:49
Agent 6 | 7372 | 2010-09-13 07:11:28 | 0:04:11 | 0:04:11 |  |  | Outbound | 2010-09-13 07:15:39
Agent 7 | 3686 | 2010-09-13 07:19:18 | 0:02:09 | 0:01:01 | 0:01:31 | 0:00:11 | Inbound ACD, Transfer-Out | 2010-09-13 07:21:27
Agent 8 | 7416 | 2010-09-13 07:20:29 | 0:00:43 | 0:00:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 07:21:12
Agent 9 | 7372 | 2010-09-13 07:21:07 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-13 07:21:08
Agent 1 | 3686 | 2010-09-13 07:21:18 | 0:00:09 | 0:00:09 |  |  | Outbound | 2010-09-13 07:21:27
Agent 1 | 7416 | 2010-09-13 07:25:02 | 0:01:35 | 0:01:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 07:26:37
Agent 2 | 7416 | 2010-09-13 07:26:45 | 0:00:52 | 0:00:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 07:27:37
Agent 3 | 7416 | 2010-09-13 07:34:51 | 0:02:38 | 0:02:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 07:37:29
Agent 4 | 3708 | 2010-09-13 07:38:45 | 0:01:48 | 0:01:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 07:40:33
Agent 5 | 7372 | 2010-09-13 07:46:59 | 0:00:34 | 0:00:34 |  |  | Outbound | 2010-09-13 07:47:33
Agent 6 | 3708 | 2010-09-13 07:47:03 | 0:01:10 | 0:01:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 07:48:13
Agent 7 | 7372 | 2010-09-13 07:47:48 | 0:01:17 | 0:01:17 |  |  | Outbound | 2010-09-13 07:49:05
Agent 8 | 7416 | 2010-09-13 07:49:18 | 0:01:05 | 0:01:05 |  |  | Outbound | 2010-09-13 07:50:23
Agent 9 | 3686 | 2010-09-13 07:49:54 | 0:00:33 | 0:00:33 |  |  | Outbound | 2010-09-13 07:50:27
Agent 1 | 7416 | 2010-09-13 07:50:28 | 0:03:13 | 0:03:13 |  |  | Outbound | 2010-09-13 07:53:41
Agent 1 | 7416 | 2010-09-13 07:53:58 | 0:02:30 | 0:02:30 |  |  | Outbound | 2010-09-13 07:56:28
Agent 1 | 3708 | 2010-09-13 08:08:38 | 0:07:53 | 0:07:32 | 0:00:32 | 0:00:00 | Inbound ACD, Conference | 2010-09-13 08:16:31
Agent 2 | 3708 | 2010-09-13 08:10:39 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-09-13 08:10:56
Agent 3 | 3708 | 2010-09-13 08:30:38 | 0:03:16 | 0:03:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 08:33:54
Agent 4 | 7416 | 2010-09-13 08:36:55 | 0:00:51 | 0:00:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 08:37:46
Agent 5 | 3708 | 2010-09-13 08:38:13 | 0:00:13 | 0:00:13 |  |  | Outbound | 2010-09-13 08:38:26
Agent 6 | 7416 | 2010-09-13 08:38:27 | 0:03:34 | 0:03:34 |  |  | Outbound | 2010-09-13 08:42:01
Agent 7 | 7416 | 2010-09-13 08:42:31 | 0:05:11 | 0:05:11 |  |  | Outbound | 2010-09-13 08:47:42
Agent 8 | 7416 | 2010-09-13 08:51:00 | 0:02:01 | 0:02:01 |  |  | Outbound | 2010-09-13 08:53:01
Agent 9 | 7416 | 2010-09-13 08:55:22 | 0:01:54 | 0:01:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 08:57:16
Agent 1 | 7416 | 2010-09-13 09:02:57 | 0:05:22 | 0:05:22 |  |  | Outbound | 2010-09-13 09:08:19
Agent 1 | 3708 | 2010-09-13 09:08:38 | 0:02:44 | 0:02:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 09:11:22
Agent 2 | 3708 | 2010-09-13 09:16:49 | 0:00:55 | 0:00:55 |  |  | Outbound | 2010-09-13 09:17:44
Agent 3 | 3708 | 2010-09-13 10:49:59 | 0:04:19 | 0:04:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 10:54:18
Agent 4 | 7416 | 2010-09-13 11:27:01 | 0:03:14 | 0:03:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 11:30:15
Agent 5 | 7416 | 2010-09-13 11:31:19 | 0:02:00 | 0:01:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 11:33:19
Agent 6 | 7264 | 2010-09-13 11:58:27 | 0:06:37 | 0:06:29 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-13 12:05:04
Agent 7 | 3632 | 2010-09-13 12:42:03 | 0:17:45 | 0:11:36 | 0:06:02 | 0:00:20 | Inbound ACD | 2010-09-13 12:59:48
Agent 8 | 7416 | 2010-09-13 12:45:41 | 0:01:07 | 0:00:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 12:46:48
Agent 9 | 7416 | 2010-09-13 12:54:34 | 0:00:27 | 0:00:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 12:55:01
Agent 1 | 7416 | 2010-09-13 12:57:44 | 0:02:08 | 0:02:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 12:59:52
Agent 1 | 3708 | 2010-09-13 13:05:46 | 0:01:17 | 0:01:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 13:07:03
Agent 1 | 7416 | 2010-09-13 13:16:44 | 0:00:07 | 0:00:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 13:16:51
Agent 2 | 3708 | 2010-09-13 13:17:49 | 0:00:10 | 0:00:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 13:17:59
Agent 3 | 7416 | 2010-09-13 13:37:19 | 0:00:19 | 0:00:13 | 0:00:02 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-13 13:37:38
Agent 4 | 7416 | 2010-09-13 13:37:36 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-13 13:37:38
Agent 5 | 3708 | 2010-09-13 13:37:56 | 0:00:34 | 0:00:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 13:38:30
Agent 6 | 7416 | 2010-09-13 13:48:54 | 0:02:17 | 0:02:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 13:51:11
Agent 7 | 3708 | 2010-09-13 14:12:26 | 0:00:46 | 0:00:32 | 0:00:09 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-13 14:13:12
Agent 8 | 7416 | 2010-09-13 14:13:03 | 0:00:09 | 0:00:09 |  |  | Outbound | 2010-09-13 14:13:12
Agent 9 | 7416 | 2010-09-13 14:39:46 | 0:04:16 | 0:04:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 14:44:02
Agent 1 | 7264 | 2010-09-13 14:50:33 | 0:04:19 | 0:04:15 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-13 14:54:52
Agent 1 | 7416 | 2010-09-13 15:05:45 | 0:03:55 | 0:03:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 15:09:40
Agent 2 | 3708 | 2010-09-13 15:10:14 | 0:06:22 | 0:06:22 |  |  | Outbound | 2010-09-13 15:16:36
Agent 3 | 7416 | 2010-09-13 15:34:54 | 0:02:25 | 0:02:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 15:37:19
Agent 4 | 3708 | 2010-09-13 15:38:57 | 0:10:37 | 0:07:51 | 0:05:20 | 0:00:00 | Inbound ACD, Conference | 2010-09-13 15:49:34
Agent 5 | 7416 | 2010-09-13 15:42:21 | 0:02:40 | 0:02:40 |  |  | Outbound | 2010-09-13 15:45:01
Agent 6 | 3708 | 2010-09-13 15:58:41 | 0:00:03 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 15:58:44
Agent 7 | 7416 | 2010-09-13 15:58:46 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-09-13 15:58:50
Agent 8 | 3660 | 2010-09-13 22:32:12 | 0:11:17 | 0:11:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-13 22:43:29
Agent 9 | 7320 | 2010-09-14 02:29:51 | 0:04:35 | 0:04:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 02:34:26
Agent 1 | 7372 | 2010-09-14 02:34:51 | 0:03:09 | 0:03:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 02:38:00
Agent 1 | 3686 | 2010-09-14 03:00:09 | 0:00:18 | 0:00:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 03:00:27
Agent 1 | 7320 | 2010-09-14 04:25:18 | 0:08:30 | 0:08:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 04:33:48
Agent 2 | 7372 | 2010-09-14 04:50:50 | 0:01:16 | 0:01:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 04:52:06
Agent 3 | 3686 | 2010-09-14 05:48:44 | 0:04:48 | 0:04:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 05:53:32
Agent 4 | 7320 | 2010-09-14 06:11:37 | 0:00:39 | 0:00:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 06:12:16
Agent 5 | 7372 | 2010-09-14 06:30:18 | 0:00:44 | 0:00:44 |  |  | Outbound | 2010-09-14 06:31:02
Agent 6 | 3660 | 2010-09-14 06:46:33 | 0:07:49 | 0:07:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 06:54:22
Agent 7 | 7372 | 2010-09-14 06:59:18 | 0:07:35 | 0:07:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 07:06:53
Agent 8 | 7320 | 2010-09-14 07:01:41 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 07:01:51
Agent 9 | 3632 | 2010-09-14 07:01:52 | 0:35:24 | 0:34:34 | 0:00:42 | 0:00:20 | Inbound ACD | 2010-09-14 07:37:16
Agent 1 | 7416 | 2010-09-14 07:04:14 | 0:00:23 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 07:04:37
Agent 1 | 7372 | 2010-09-14 07:12:04 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 07:12:14
Agent 2 | 3708 | 2010-09-14 07:22:06 | 0:03:14 | 0:03:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 07:25:20
Agent 3 | 7416 | 2010-09-14 07:34:13 | 0:00:30 | 0:00:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 07:34:43
Agent 4 | 3708 | 2010-09-14 07:43:46 | 0:00:37 | 0:00:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 07:44:23
Agent 5 | 7416 | 2010-09-14 07:48:49 | 0:00:02 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 07:48:51
Agent 6 | 7416 | 2010-09-14 07:53:06 | 0:00:04 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 07:53:10
Agent 7 | 7416 | 2010-09-14 07:53:24 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 07:53:25
Agent 8 | 3708 | 2010-09-14 07:53:27 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-14 07:53:30
Agent 9 | 7416 | 2010-09-14 07:53:32 | 0:02:23 | 0:02:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 07:55:55
Agent 1 | 7264 | 2010-09-14 08:02:35 | 0:09:47 | 0:08:48 | 0:00:51 | 0:00:20 | Inbound ACD | 2010-09-14 08:12:22
Agent 1 | 3686 | 2010-09-14 08:02:59 | 0:01:23 | 0:01:23 |  |  | Outbound | 2010-09-14 08:04:22
Agent 1 | 7416 | 2010-09-14 08:03:20 | 0:01:23 | 0:01:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 08:04:43
Agent 2 | 3708 | 2010-09-14 08:08:38 | 0:01:19 | 0:01:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 08:09:57
Agent 3 | 7416 | 2010-09-14 08:13:36 | 0:01:23 | 0:01:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 08:14:59
Agent 4 | 7416 | 2010-09-14 08:15:42 | 0:01:03 | 0:01:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 08:16:45
Agent 5 | 7416 | 2010-09-14 08:26:04 | 0:12:33 | 0:12:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 08:38:37
Agent 6 | 3708 | 2010-09-14 08:38:51 | 0:01:53 | 0:01:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 08:40:44
Agent 7 | 3632 | 2010-09-14 08:50:15 | 0:00:18 | 0:00:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-14 08:50:33
Agent 8 | 7416 | 2010-09-14 08:58:04 | 0:04:17 | 0:04:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 09:02:21
Agent 9 | 3708 | 2010-09-14 09:05:56 | [NAME] | 0:02:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 09:08:24
Agent 1 | 7416 | 2010-09-14 09:12:55 | 0:02:48 | 0:02:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 09:15:43
Agent 1 | 7416 | 2010-09-14 09:16:34 | 0:03:43 | 0:03:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 09:20:17
Agent 2 | 7264 | 2010-09-14 09:27:53 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 09:28:03
Agent 3 | 7416 | 2010-09-14 09:35:06 | 0:01:15 | 0:01:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 09:36:21
Agent 4 | 7416 | 2010-09-14 09:37:27 | 0:00:29 | 0:00:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 09:37:56
Agent 5 | 3708 | 2010-09-14 09:38:00 | 0:00:45 | 0:00:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 09:38:45
Agent 6 | 3708 | 2010-09-14 09:58:00 | 0:05:57 | 0:05:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 10:03:57
Agent 7 | 7416 | 2010-09-14 10:11:44 | 0:02:44 | 0:01:25 | 0:01:14 | 0:00:00 | Inbound ACD | 2010-09-14 10:14:28
Agent 8 | 7416 | 2010-09-14 10:15:06 | 0:18:48 | 0:18:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 10:33:54
Agent 9 | 3632 | 2010-09-14 10:22:05 | 0:09:36 | 0:05:37 | 0:03:51 | 0:00:00 | Inbound ACD | 2010-09-14 10:31:41
Agent 1 | 7416 | 2010-09-14 10:34:08 | 0:00:27 | 0:00:27 |  |  | Outbound | 2010-09-14 10:34:35
Agent 1 | 7264 | 2010-09-14 11:00:24 | 0:05:13 | 0:01:41 | 0:03:20 | 0:00:20 | Inbound ACD | 2010-09-14 11:05:37
Agent 1 | 7416 | 2010-09-14 11:08:10 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-09-14 11:08:14
Agent 2 | 3708 | 2010-09-14 11:08:16 | 0:00:33 | 0:00:33 |  |  | Outbound | 2010-09-14 11:08:49
Agent 3 | 7416 | 2010-09-14 11:21:04 | [NAME] | 0:10:46 | 0:02:04 | 0:00:00 | Inbound ACD | 2010-09-14 11:34:04
Agent 4 | 7416 | 2010-09-14 11:29:49 | 0:00:11 | 0:00:11 |  |  | Outbound | 2010-09-14 11:30:00
Agent 5 | 3708 | 2010-09-14 11:30:15 | 0:01:46 | 0:01:46 |  |  | Outbound | 2010-09-14 11:32:01
Agent 6 | 3632 | 2010-09-14 12:23:15 | 0:02:27 | 0:01:16 | 0:01:03 | 0:00:20 | Inbound ACD | 2010-09-14 12:25:42
Agent 7 | 3632 | 2010-09-14 12:26:54 | 0:06:30 | 0:06:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 12:33:24
Agent 8 | 7416 | 2010-09-14 12:35:11 | 0:04:20 | 0:04:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 12:39:31
Agent 9 | 7416 | 2010-09-14 12:43:29 | 0:01:10 | 0:01:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 12:44:39
Agent 1 | 3708 | 2010-09-14 12:46:35 | 0:01:36 | 0:01:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 12:48:11
Agent 1 | 7416 | 2010-09-14 12:54:58 | 0:01:37 | 0:01:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 12:56:35
Agent 2 | 7416 | 2010-09-14 12:56:43 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 12:56:53
Agent 3 | 7416 | 2010-09-14 12:57:26 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-14 12:57:28
Agent 4 | 7416 | 2010-09-14 12:57:28 | 0:02:26 | 0:02:26 |  |  | Outbound | 2010-09-14 12:59:54
Agent 5 | 7416 | 2010-09-14 13:26:26 | 0:02:10 | 0:02:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 13:28:36
Agent 6 | 7416 | 2010-09-14 14:05:55 | 0:00:58 | 0:00:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 14:06:53
Agent 7 | 7416 | 2010-09-14 14:16:24 | 0:06:07 | 0:06:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 14:22:31
Agent 8 | 3632 | 2010-09-14 14:17:01 | 0:04:30 | 0:04:25 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-14 14:21:31
Agent 9 | 7416 | 2010-09-14 14:25:37 | 0:01:07 | 0:01:07 |  |  | Outbound | 2010-09-14 14:26:44
Agent 1 | 3632 | 2010-09-14 14:26:03 | 0:00:16 | 0:00:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-14 14:26:19
Agent 1 | 3708 | 2010-09-14 14:42:23 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-09-14 14:42:39
Agent 1 | 7416 | 2010-09-14 14:56:20 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-09-14 14:56:35
Agent 2 | 7264 | 2010-09-14 15:04:57 | 0:00:45 | 0:00:25 | 0:00:12 | 0:00:20 | Inbound ACD | 2010-09-14 15:05:42
Agent 3 | 3708 | 2010-09-14 15:04:58 | 0:03:49 | 0:03:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 15:08:47
Agent 4 | 7416 | 2010-09-14 15:14:01 | 0:00:58 | 0:00:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 15:14:59
Agent 5 | 7416 | 2010-09-14 15:16:07 | 0:01:54 | 0:01:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 15:18:01
Agent 6 | 3708 | 2010-09-14 15:19:44 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-09-14 15:19:51
Agent 7 | 7416 | 2010-09-14 15:19:51 | 0:01:28 | 0:01:28 |  |  | Outbound | 2010-09-14 15:21:19
Agent 8 | 7416 | 2010-09-14 15:21:33 | 0:00:48 | 0:00:48 |  |  | Outbound | 2010-09-14 15:22:21
Agent 9 | 3708 | 2010-09-14 15:25:08 | 0:01:13 | 0:01:13 |  |  | Outbound | 2010-09-14 15:26:21
Agent 1 | 7416 | 2010-09-14 15:27:46 | 0:02:31 | [NAME] | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 15:30:17
Agent 1 | 3708 | 2010-09-14 15:31:10 | 0:01:35 | 0:01:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 15:32:45
Agent 2 | 7264 | 2010-09-14 15:44:26 | 0:05:27 | 0:05:21 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-14 15:49:53
Agent 3 | 7416 | 2010-09-14 16:39:43 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 16:39:44
Agent 4 | 7416 | 2010-09-14 16:46:50 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-09-14 16:46:54
Agent 5 | 3708 | 2010-09-14 16:47:01 | 0:01:45 | 0:01:45 |  |  | Outbound | 2010-09-14 16:48:46
Agent 6 | 7416 | 2010-09-14 16:56:19 | 0:00:33 | 0:00:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-14 16:56:52
Agent 7 | 3708 | 2010-09-14 17:57:04 | 0:00:45 | 0:00:45 |  |  | Outbound | 2010-09-14 17:57:49
Agent 8 | 7416 | 2010-09-14 18:21:33 | 0:00:42 | 0:00:42 |  |  | Outbound | 2010-09-14 18:22:15
Agent 9 | 7416 | 2010-09-14 18:47:26 | 0:00:41 | 0:00:41 |  |  | Outbound | 2010-09-14 18:48:07
Agent 1 | 3660 | 2010-09-15 01:58:05 | 0:02:00 | 0:01:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 02:00:05
Agent 1 | 7372 | 2010-09-15 02:43:28 | 0:01:59 | 0:01:50 | 0:00:03 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-15 02:45:27
Agent 1 | 7372 | 2010-09-15 02:45:24 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-15 02:45:27
Agent 2 | 3660 | 2010-09-15 02:47:36 | 0:00:21 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 02:47:57
Agent 3 | 7372 | 2010-09-15 02:48:12 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-09-15 02:48:17
Agent 4 | 7372 | 2010-09-15 03:14:49 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-15 03:14:50
Agent 5 | 7372 | 2010-09-15 03:29:48 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-15 03:29:49
Agent 6 | 7320 | 2010-09-15 03:52:15 | 0:14:05 | 0:13:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 04:06:20
Agent 7 | 3686 | 2010-09-15 05:14:44 | 0:05:48 | 0:05:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 05:20:32
Agent 8 | 7372 | 2010-09-15 05:34:09 | 0:05:37 | 0:05:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 05:39:46
Agent 9 | 7372 | 2010-09-15 06:32:55 | 0:02:25 | 0:02:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 06:35:20
Agent 1 | 7320 | 2010-09-15 06:46:03 | 0:03:34 | 0:02:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 06:49:37
Agent 1 | 7372 | 2010-09-15 06:48:25 | 0:00:17 | 0:00:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 06:48:42
Agent 2 | 3686 | 2010-09-15 06:50:06 | 0:01:23 | 0:01:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 06:51:29
Agent 3 | 7372 | 2010-09-15 07:01:03 | 0:01:19 | 0:01:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 07:02:22
Agent 4 | 3686 | 2010-09-15 07:02:22 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-15 07:02:23
Agent 5 | 7416 | 2010-09-15 07:03:17 | 0:05:11 | 0:05:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 07:08:28
Agent 6 | 7416 | 2010-09-15 07:09:21 | 0:00:48 | 0:00:48 |  |  | Outbound | 2010-09-15 07:10:09
Agent 7 | 7416 | 2010-09-15 07:19:01 | 0:07:46 | 0:07:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 07:26:47
Agent 8 | 7372 | 2010-09-15 07:37:12 | 0:01:22 | 0:01:22 |  |  | Outbound | 2010-09-15 07:38:34
Agent 9 | 3632 | 2010-09-15 07:38:52 | 0:38:15 | 0:30:14 | 0:07:47 | 0:00:20 | Inbound ACD | 2010-09-15 08:17:07
Agent 1 | 7416 | 2010-09-15 07:50:52 | 0:02:08 | 0:02:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 07:53:00
Agent 1 | 7372 | 2010-09-15 07:53:13 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-09-15 07:53:29
Agent 1 | 7416 | 2010-09-15 07:53:52 | 0:09:25 | 0:09:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 08:03:17
Agent 2 | 7416 | 2010-09-15 08:05:46 | 0:03:40 | 0:03:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 08:09:26
Agent 3 | 7416 | 2010-09-15 08:09:27 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-15 08:09:27
Agent 4 | 7416 | 2010-09-15 08:09:29 | 0:03:19 | 0:03:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 08:12:48
Agent 5 | 7416 | 2010-09-15 08:21:55 | 0:00:45 | 0:00:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 08:22:40
Agent 6 | 7416 | 2010-09-15 08:24:39 | 0:09:42 | 0:09:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 08:34:21
Agent 7 | 3708 | 2010-09-15 08:48:40 | 0:01:02 | 0:00:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 08:49:42
Agent 8 | 7416 | 2010-09-15 08:50:18 | 0:01:34 | 0:01:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 08:51:52
Agent 9 | 7264 | 2010-09-15 08:56:42 | 0:03:40 | 0:03:33 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-15 09:00:22
Agent 1 | 7416 | 2010-09-15 08:57:01 | 0:02:02 | 0:01:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 08:59:03
Agent 1 | 3632 | 2010-09-15 09:02:42 | 0:00:30 | 0:00:26 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-15 09:03:12
Agent 2 | 3708 | 2010-09-15 09:12:45 | 0:02:18 | 0:02:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 09:15:03
Agent 3 | 7416 | 2010-09-15 09:15:34 | 0:08:00 | 0:07:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 09:23:34
Agent 4 | 7416 | 2010-09-15 09:34:01 | 0:00:05 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 09:34:06
Agent 5 | 3632 | 2010-09-15 09:36:22 | 0:00:36 | 0:00:25 | 0:00:02 | 0:00:20 | Inbound ACD | 2010-09-15 09:36:58
Agent 6 | 7416 | 2010-09-15 09:39:33 | 0:06:25 | 0:06:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 09:45:58
Agent 7 | 7264 | 2010-09-15 09:43:55 | 0:03:59 | 0:03:54 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-15 09:47:54
Agent 8 | 3632 | 2010-09-15 09:51:40 | 0:03:29 | 0:03:21 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-15 09:55:09
Agent 9 | 7416 | 2010-09-15 09:52:09 | 0:11:28 | 0:11:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 10:03:37
Agent 1 | 7416 | 2010-09-15 10:11:01 | 0:00:52 | 0:00:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 10:11:53
Agent 1 | 7264 | 2010-09-15 10:21:01 | 0:03:26 | 0:03:22 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-15 10:24:27
Agent 1 | 3708 | 2010-09-15 10:34:38 | 0:02:27 | 0:02:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 10:37:05
Agent 2 | 3708 | 2010-09-15 10:42:08 | 0:03:42 | 0:03:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 10:45:50
Agent 3 | 3708 | 2010-09-15 10:48:28 | 0:00:20 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 10:48:48
Agent 4 | 7416 | 2010-09-15 10:48:50 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 10:49:00
Agent 5 | 3632 | 2010-09-15 10:52:01 | 0:06:21 | 0:06:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 10:58:22
Agent 6 | 7416 | 2010-09-15 10:52:01 | 0:01:35 | 0:01:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 10:53:36
Agent 7 | 7416 | 2010-09-15 11:14:24 | 0:04:55 | 0:04:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 11:19:19
Agent 8 | 7264 | 2010-09-15 11:14:31 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 11:14:41
Agent 9 | 7416 | 2010-09-15 11:27:41 | 0:01:00 | 0:00:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 11:28:41
Agent 1 | 7416 | 2010-09-15 11:32:24 | 0:02:34 | [NAME] | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 11:34:58
Agent 1 | 3708 | 2010-09-15 11:35:57 | 0:02:34 | 0:02:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 11:38:31
Agent 2 | 7416 | 2010-09-15 12:55:24 | 0:02:25 | 0:02:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 12:57:49
Agent 3 | 3708 | 2010-09-15 13:12:27 | 0:09:31 | 0:09:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 13:21:58
Agent 4 | 3708 | 2010-09-15 13:30:59 | 0:00:23 | 0:00:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 13:31:22
Agent 5 | 3708 | 2010-09-15 13:31:50 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-15 13:31:52
Agent 6 | 3632 | 2010-09-15 13:46:19 | 0:00:14 | 0:00:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 13:46:33
Agent 7 | 7416 | 2010-09-15 13:46:43 | 0:00:17 | 0:00:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 13:47:00
Agent 8 | 3708 | 2010-09-15 13:48:25 | 0:01:39 | 0:01:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 13:50:04
Agent 9 | 7416 | 2010-09-15 13:51:08 | 0:05:27 | 0:05:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 13:56:35
Agent 1 | 3708 | 2010-09-15 14:06:42 | 0:00:26 | 0:00:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 14:07:08
Agent 1 | 7416 | 2010-09-15 14:07:17 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-09-15 14:07:21
Agent 1 | 7264 | 2010-09-15 14:08:50 | 0:00:24 | 0:00:17 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-15 14:09:14
Agent 2 | 7264 | 2010-09-15 14:10:14 | 0:00:13 | 0:00:13 |  |  | Inbound Non-ACD | 2010-09-15 14:10:27
Agent 3 | 7416 | 2010-09-15 14:22:26 | 0:29:18 | 0:29:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 14:51:44
Agent 4 | 7264 | 2010-09-15 14:31:15 | 0:02:12 | 0:00:21 | 0:01:43 | 0:00:00 | Inbound ACD | 2010-09-15 14:33:27
Agent 5 | 3632 | 2010-09-15 14:34:27 | 0:00:13 | 0:00:13 |  |  | Inbound Non-ACD | 2010-09-15 14:34:40
Agent 6 | 3632 | 2010-09-15 15:12:05 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 15:12:15
Agent 7 | 7416 | 2010-09-15 15:12:52 | 0:02:13 | 0:02:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 15:15:05
Agent 8 | 7416 | 2010-09-15 15:18:07 | 0:00:27 | 0:00:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 15:18:34
Agent 9 | 7416 | 2010-09-15 15:28:25 | 0:03:25 | 0:03:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 15:31:50
Agent 1 | 3708 | 2010-09-15 15:41:09 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-09-15 15:41:25
Agent 1 | 7320 | 2010-09-15 21:10:32 | 0:00:25 | 0:00:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 21:10:57
Agent 2 | 3660 | 2010-09-15 21:11:00 | 0:35:05 | 0:34:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-15 21:46:05
Agent 3 | 7372 | 2010-09-16 01:59:51 | 0:01:12 | 0:01:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 02:01:03
Agent 4 | 7372 | 2010-09-16 02:08:49 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-16 02:08:51
Agent 5 | 3686 | 2010-09-16 03:52:44 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-16 03:52:46
Agent 6 | 7372 | 2010-09-16 03:52:49 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-09-16 03:52:53
Agent 7 | 7372 | 2010-09-16 03:53:00 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-16 03:53:02
Agent 8 | 3686 | 2010-09-16 03:53:02 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-16 03:53:05
Agent 9 | 7372 | 2010-09-16 03:53:07 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-09-16 03:53:11
Agent 1 | 7372 | 2010-09-16 03:53:11 | 0:05:18 | 0:05:18 |  |  | Outbound | 2010-09-16 03:58:29
Agent 1 | 3686 | 2010-09-16 04:07:06 | 0:04:30 | 0:04:30 |  |  | Outbound | 2010-09-16 04:11:36
Agent 1 | 7320 | 2010-09-16 04:11:21 | 0:07:26 | 0:07:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 04:18:47
Agent 2 | 7372 | 2010-09-16 05:45:09 | 0:00:29 | 0:00:19 | 0:00:11 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-16 05:45:38
Agent 3 | 3686 | 2010-09-16 05:45:35 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-16 05:45:38
Agent 4 | 7320 | 2010-09-16 06:52:45 | 0:01:17 | 0:01:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 06:54:02
Agent 5 | 7372 | 2010-09-16 07:00:09 | 0:02:04 | 0:01:57 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-16 07:02:13
Agent 6 | 7372 | 2010-09-16 07:02:33 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 07:02:43
Agent 7 | 3632 | 2010-09-16 07:02:49 | 01:09:31 | 0:52:33 | 0:16:48 | 0:00:20 | Inbound ACD | 2010-09-16 08:12:20
Agent 8 | 7264 | 2010-09-16 08:37:35 | 0:03:03 | 0:02:59 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-16 08:40:38
Agent 9 | 7264 | 2010-09-16 09:22:13 | 0:02:30 | 0:02:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 09:24:43
Agent 1 | 7264 | 2010-09-16 09:28:29 | 0:03:29 | 0:03:24 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-16 09:31:58
Agent 1 | 7264 | 2010-09-16 09:39:55 | 0:07:55 | 0:06:45 | 0:01:05 | 0:00:00 | Inbound ACD | 2010-09-16 09:47:50
Agent 2 | 7264 | 2010-09-16 10:08:21 | 0:00:17 | 0:00:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 10:08:38
Agent 3 | 7264 | 2010-09-16 10:13:50 | 0:08:03 | 0:07:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 10:21:53
Agent 4 | 7264 | 2010-09-16 10:22:09 | 0:05:11 | 0:05:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 10:27:20
Agent 5 | 3632 | 2010-09-16 10:32:25 | 0:06:15 | 0:06:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 10:38:40
Agent 6 | 7264 | 2010-09-16 10:42:53 | 0:03:03 | 0:02:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 10:45:56
Agent 7 | 3632 | 2010-09-16 10:48:56 | 0:02:08 | 0:00:20 | 0:01:40 | 0:00:00 | Inbound ACD | 2010-09-16 10:51:04
Agent 8 | 3632 | 2010-09-16 10:54:21 | 0:02:30 | 0:01:30 | 0:00:53 | 0:00:00 | Inbound ACD | 2010-09-16 10:56:51
Agent 9 | 7264 | 2010-09-16 11:01:12 | 0:40:03 | 0:36:18 | 0:03:45 | 0:00:00 | Inbound ACD, Conference | 2010-09-16 11:41:15
Agent 1 | 7416 | 2010-09-16 11:12:52 | 0:02:37 | 0:02:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 11:15:29
Agent 1 | 7264 | 2010-09-16 11:12:57 | 0:00:09 | 0:00:09 |  |  | Outbound | 2010-09-16 11:13:06
Agent 1 | 7416 | 2010-09-16 11:16:47 | 0:01:09 | 0:01:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 11:17:56
Agent 2 | 7416 | 2010-09-16 11:19:20 | 0:00:28 | 0:00:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 11:19:48
Agent 3 | 3708 | 2010-09-16 11:19:52 | 0:05:53 | 0:05:53 |  |  | Outbound | 2010-09-16 11:25:45
Agent 4 | 7416 | 2010-09-16 11:26:01 | 0:05:27 | 0:05:27 |  |  | Outbound | 2010-09-16 11:31:28
Agent 5 | 7416 | 2010-09-16 11:34:16 | 0:01:09 | 0:01:09 |  |  | Outbound | 2010-09-16 11:35:25
Agent 6 | 7416 | 2010-09-16 11:44:40 | 0:03:57 | 0:03:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 11:48:37
Agent 7 | 7264 | 2010-09-16 11:47:38 | 0:12:27 | 0:12:21 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-16 12:00:05
Agent 8 | 7416 | 2010-09-16 11:48:46 | 0:00:58 | 0:00:42 | 0:00:12 | 0:00:00 | Inbound ACD | 2010-09-16 11:49:44
Agent 9 | 7416 | 2010-09-16 11:49:18 | 0:00:12 | 0:00:12 |  |  | Outbound | 2010-09-16 11:49:30
Agent 1 | 7416 | 2010-09-16 11:56:18 | 0:15:48 | 0:15:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 12:12:06
Agent 1 | 3632 | 2010-09-16 12:07:24 | 0:08:41 | 0:08:38 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-16 12:16:05
Agent 2 | 3708 | 2010-09-16 12:13:10 | 0:08:10 | 0:08:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 12:21:20
Agent 3 | 7264 | 2010-09-16 12:16:26 | 0:04:57 | 0:04:27 | 0:00:26 | 0:00:20 | Inbound ACD | 2010-09-16 12:21:23
Agent 4 | 3708 | 2010-09-16 12:21:25 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-16 12:21:26
Agent 5 | 7264 | 2010-09-16 12:26:26 | 0:00:59 | 0:00:38 | 0:00:16 | 0:00:00 | Inbound ACD | 2010-09-16 12:27:25
Agent 6 | 7416 | 2010-09-16 12:35:15 | 0:02:44 | 0:02:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 12:37:59
Agent 7 | 3708 | 2010-09-16 12:43:12 | 0:00:45 | 0:00:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 12:43:57
Agent 8 | 7416 | 2010-09-16 12:52:53 | 0:01:12 | 0:01:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 12:54:05
Agent 9 | 3708 | 2010-09-16 13:32:35 | 0:04:25 | 0:04:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 13:37:00
Agent 1 | 7416 | 2010-09-16 13:45:29 | 0:01:08 | 0:01:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 13:46:37
Agent 1 | 7416 | 2010-09-16 13:54:52 | 0:00:21 | 0:00:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 13:55:13
Agent 1 | 7416 | 2010-09-16 14:13:45 | 0:04:41 | 0:04:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 14:18:26
Agent 2 | 3708 | 2010-09-16 14:30:13 | 0:02:47 | 0:02:47 |  |  | Outbound | 2010-09-16 14:33:00
Agent 3 | 7264 | 2010-09-16 14:34:26 | 0:06:38 | 0:06:32 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-16 14:41:04
Agent 4 | 7416 | 2010-09-16 14:35:11 | 0:10:32 | 0:09:44 | 0:01:26 | 0:00:00 | Inbound ACD, Conference | 2010-09-16 14:45:43
Agent 5 | 3708 | 2010-09-16 14:38:16 | 0:00:43 | 0:00:43 |  |  | Outbound | 2010-09-16 14:38:59
Agent 6 | 3708 | 2010-09-16 15:12:47 | 0:00:24 | 0:00:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 15:13:11
Agent 7 | 7416 | 2010-09-16 15:16:21 | 0:01:13 | 0:01:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 15:17:34
Agent 8 | 3708 | 2010-09-16 15:18:32 | 0:01:08 | 0:01:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 15:19:40
Agent 9 | 3708 | 2010-09-16 15:40:30 | 0:04:29 | 0:04:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 15:44:59
Agent 1 | 3708 | 2010-09-16 17:03:08 | 0:03:28 | 0:03:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-16 17:06:36
Agent 1 | 7416 | 2010-09-16 17:08:51 | 0:11:21 | 0:09:54 | 0:01:44 | 0:00:00 | Inbound ACD, Conference | 2010-09-16 17:20:12
Agent 2 | 7416 | 2010-09-16 17:09:08 | 0:00:11 | 0:00:11 |  |  | Outbound | 2010-09-16 17:09:19
Agent 3 | 3708 | 2010-09-16 17:10:07 | 0:00:40 | 0:00:40 |  |  | Outbound | 2010-09-16 17:10:47
Agent 4 | 7416 | 2010-09-16 17:10:51 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-09-16 17:11:08
Agent 5 | 7416 | 2010-09-16 17:11:10 | 0:00:13 | 0:00:13 |  |  | Outbound | 2010-09-16 17:11:23
Agent 6 | 3660 | 2010-09-17 02:25:11 | 0:09:37 | 0:09:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 02:34:48
Agent 7 | 7372 | 2010-09-17 02:25:27 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-09-17 02:25:32
Agent 8 | 7372 | 2010-09-17 02:25:33 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-17 02:25:35
Agent 9 | 3686 | 2010-09-17 02:36:49 | 0:09:19 | 0:09:19 |  |  | Outbound | 2010-09-17 02:46:08
Agent 1 | 7320 | 2010-09-17 02:42:42 | 0:05:44 | 0:06:37 | 0:00:12 | 0:00:00 | Inbound ACD | 2010-09-17 02:48:26
Agent 1 | 7320 | 2010-09-17 02:43:09 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-09-17 02:43:17
Agent 1 | 3660 | 2010-09-17 02:43:25 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-09-17 02:43:31
Agent 2 | 7320 | 2010-09-17 02:44:23 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-09-17 02:44:38
Agent 3 | 7320 | 2010-09-17 02:44:43 | 0:00:23 | 0:00:23 |  |  | Outbound | 2010-09-17 02:45:06
Agent 4 | 3686 | 2010-09-17 03:45:28 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 03:45:38
Agent 5 | 7320 | 2010-09-17 03:45:39 | 0:06:32 | 0:06:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 03:52:11
Agent 6 | 7372 | 2010-09-17 04:25:59 | 0:01:17 | 0:01:17 |  |  | Outbound | 2010-09-17 04:27:16
Agent 7 | 3660 | 2010-09-17 04:26:50 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 04:27:00
Agent 8 | 7372 | 2010-09-17 04:44:12 | 0:02:35 | 0:02:26 | 0:00:21 | 0:00:00 | Inbound ACD | 2010-09-17 04:46:47
Agent 9 | 3686 | 2010-09-17 06:17:38 | 0:00:27 | 0:00:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 06:18:05
Agent 1 | 7372 | 2010-09-17 07:00:23 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 07:00:33
Agent 1 | 7372 | 2010-09-17 07:00:42 | 0:13:44 | 0:15:03 | 0:02:02 | 0:00:06 | Inbound ACD | 2010-09-17 07:14:26
Agent 2 | 7416 | 2010-09-17 07:19:33 | 0:02:55 | 0:02:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 07:22:28
Agent 3 | 7264 | 2010-09-17 07:19:46 | 0:02:38 | 0:02:34 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-17 07:22:24
Agent 4 | 7416 | 2010-09-17 07:34:19 | 0:00:56 | 0:00:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 07:35:15
Agent 5 | 7416 | 2010-09-17 07:41:25 | [NAME] | 0:02:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 07:43:53
Agent 6 | 7416 | 2010-09-17 07:47:03 | 0:01:43 | 0:01:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 07:48:46
Agent 7 | 7264 | 2010-09-17 07:47:59 | 0:28:12 | 0:21:59 | 0:06:03 | 0:00:20 | Inbound ACD | 2010-09-17 08:16:11
Agent 8 | 7372 | 2010-09-17 07:51:19 | 0:01:40 | 0:01:40 |  |  | Outbound | 2010-09-17 07:52:59
Agent 9 | 7372 | 2010-09-17 08:00:27 | 0:01:33 | 0:01:33 |  |  | Outbound | 2010-09-17 08:02:00
Agent 1 | 7416 | 2010-09-17 08:01:23 | 0:00:32 | 0:00:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 08:01:55
Agent 1 | 3686 | 2010-09-17 08:02:01 | 0:00:30 | 0:00:30 |  |  | Outbound | 2010-09-17 08:02:31
Agent 1 | 7372 | 2010-09-17 08:02:32 | 0:00:52 | 0:00:52 |  |  | Outbound | 2010-09-17 08:03:24
Agent 2 | 7416 | 2010-09-17 08:03:11 | 0:00:50 | 0:00:50 |  |  | Outbound | 2010-09-17 08:04:01
Agent 3 | 7416 | 2010-09-17 08:13:46 | 0:01:57 | 0:01:57 |  |  | Outbound | 2010-09-17 08:15:43
Agent 4 | 7416 | 2010-09-17 08:16:53 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-17 08:16:54
Agent 5 | 7416 | 2010-09-17 08:18:15 | 0:07:42 | 0:07:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 08:25:57
Agent 6 | 7416 | 2010-09-17 08:34:39 | 0:03:58 | 0:03:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 08:38:37
Agent 7 | 7416 | 2010-09-17 08:48:29 | 0:00:30 | 0:00:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 08:48:59
Agent 8 | 7416 | 2010-09-17 08:52:52 | 0:02:01 | 0:01:53 | 0:00:02 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-17 08:54:53
Agent 9 | 7416 | 2010-09-17 08:54:51 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-17 08:54:53
Agent 1 | 3708 | 2010-09-17 08:56:26 | 0:02:27 | 0:02:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 08:58:53
Agent 1 | 7264 | 2010-09-17 09:09:50 | 0:03:35 | 0:03:27 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-17 09:13:25
Agent 2 | 7416 | 2010-09-17 09:16:31 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-17 09:16:32
Agent 3 | 7416 | 2010-09-17 09:17:40 | 0:04:51 | 0:04:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 09:22:31
Agent 4 | 7416 | 2010-09-17 09:28:38 | 0:02:33 | 0:02:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 09:31:11
Agent 5 | 3708 | 2010-09-17 09:46:15 | 0:01:44 | 0:01:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 09:47:59
Agent 6 | 7416 | 2010-09-17 10:00:23 | 0:05:32 | 0:05:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 10:05:55
Agent 7 | 7264 | 2010-09-17 10:01:20 | 0:00:42 | 0:00:36 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-17 10:02:02
Agent 8 | 7416 | 2010-09-17 10:06:57 | 0:01:15 | 0:01:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 10:08:12
Agent 9 | 7264 | 2010-09-17 10:21:26 | 0:00:17 | 0:00:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-17 10:21:43
Agent 1 | 7264 | 2010-09-17 10:26:16 | 0:03:58 | 0:03:53 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-17 10:30:14
Agent 1 | 3632 | 2010-09-17 10:41:35 | 0:00:52 | 0:00:45 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-17 10:42:27
Agent 1 | 7416 | 2010-09-17 11:05:46 | 0:04:32 | [NAME] | 0:01:55 | 0:00:00 | Inbound ACD | 2010-09-17 11:10:18
Agent 2 | 3708 | 2010-09-17 11:11:13 | 0:03:03 | 0:03:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 11:14:16
Agent 3 | 7416 | 2010-09-17 11:29:54 | 0:02:01 | 0:01:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 11:31:55
Agent 4 | 3632 | 2010-09-17 11:32:33 | 0:04:14 | 0:04:07 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-17 11:36:47
Agent 5 | 7416 | 2010-09-17 11:43:10 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-17 11:43:11
Agent 6 | 7416 | 2010-09-17 11:57:44 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-17 11:57:46
Agent 7 | 7416 | 2010-09-17 12:13:49 | 0:00:47 | 0:00:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 12:14:36
Agent 8 | 3632 | 2010-09-17 12:25:29 | 0:01:49 | 0:01:42 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-17 12:27:18
Agent 9 | 3708 | 2010-09-17 12:30:52 | 0:16:50 | 0:16:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 12:47:42
Agent 1 | 7416 | 2010-09-17 13:00:01 | 0:01:37 | 0:01:37 |  |  | Outbound | 2010-09-17 13:01:38
Agent 1 | 7416 | 2010-09-17 13:05:35 | 0:02:09 | 0:02:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 13:07:44
Agent 2 | 3708 | 2010-09-17 13:07:46 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-09-17 13:07:51
Agent 3 | 7416 | 2010-09-17 13:07:52 | 0:05:47 | 0:05:47 |  |  | Outbound | 2010-09-17 13:13:39
Agent 4 | 7416 | 2010-09-17 13:18:00 | 0:07:54 | 0:07:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 13:25:54
Agent 5 | 7416 | 2010-09-17 13:42:28 | 0:00:39 | 0:00:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 13:43:07
Agent 6 | 7416 | 2010-09-17 13:44:53 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 13:44:54
Agent 7 | 3708 | 2010-09-17 13:46:28 | 0:00:17 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 13:46:45
Agent 8 | 7416 | 2010-09-17 13:56:19 | 0:01:00 | 0:00:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 13:57:19
Agent 9 | 7416 | 2010-09-17 14:04:34 | 0:00:18 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 14:04:52
Agent 1 | 3708 | 2010-09-17 14:05:33 | 0:01:10 | 0:01:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 14:06:43
Agent 1 | 7416 | 2010-09-17 14:20:01 | 0:00:54 | 0:00:23 | 0:00:24 | 0:00:00 | Inbound ACD | 2010-09-17 14:20:55
Agent 1 | 3708 | 2010-09-17 14:20:22 | 0:00:23 | 0:00:23 |  |  | Outbound | 2010-09-17 14:20:45
Agent 2 | 7264 | 2010-09-17 14:31:00 | 0:05:28 | 0:05:21 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-17 14:36:28
Agent 3 | 7416 | 2010-09-17 14:37:53 | 0:02:17 | 0:02:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 14:40:10
Agent 4 | 7416 | 2010-09-17 14:49:54 | 0:03:51 | 0:03:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 14:53:45
Agent 5 | 7416 | 2010-09-17 14:55:00 | 0:03:04 | 0:03:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 14:58:04
Agent 6 | 7416 | 2010-09-17 15:02:06 | 0:04:06 | 0:03:54 | 0:00:14 | 0:00:00 | Inbound ACD, Conference | 2010-09-17 15:06:12
Agent 7 | 7416 | 2010-09-17 15:04:51 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-09-17 15:04:58
Agent 8 | 3632 | 2010-09-17 15:17:29 | 0:00:55 | 0:00:50 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-17 15:18:24
Agent 9 | 7416 | 2010-09-17 15:21:58 | 0:00:17 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 15:22:15
Agent 1 | 3708 | 2010-09-17 15:31:13 | 0:05:35 | 0:05:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 15:36:48
Agent 1 | 7416 | 2010-09-17 15:36:48 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-09-17 15:37:04
Agent 2 | 7416 | 2010-09-17 15:41:17 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-09-17 15:41:33
Agent 3 | 7416 | 2010-09-17 15:45:08 | 0:03:44 | 0:03:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 15:48:52
Agent 4 | 3708 | 2010-09-17 15:56:00 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-09-17 15:56:17
Agent 5 | 7264 | 2010-09-17 16:03:43 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-17 16:03:53
Agent 6 | 7372 | 2010-09-20 02:12:32 | 0:00:58 | 0:00:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 02:13:30
Agent 7 | 7320 | 2010-09-20 02:15:39 | 0:03:03 | 0:02:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 02:18:42
Agent 8 | 3686 | 2010-09-20 04:57:56 | 0:13:59 | 0:13:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 05:11:55
Agent 9 | 7320 | 2010-09-20 05:08:02 | 0:00:43 | 0:00:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 05:08:45
Agent 1 | 7372 | 2010-09-20 05:58:58 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-20 05:58:58
Agent 1 | 3686 | 2010-09-20 05:59:38 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-20 05:59:39
Agent 1 | 7372 | 2010-09-20 06:00:06 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-20 06:00:08
Agent 2 | 7372 | 2010-09-20 06:07:46 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-20 06:07:48
Agent 3 | 3660 | 2010-09-20 06:24:50 | 0:01:17 | 0:01:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 06:26:07
Agent 4 | 7320 | 2010-09-20 06:40:31 | 0:01:00 | 0:00:41 | 0:00:15 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-20 06:41:31
Agent 5 | 7320 | 2010-09-20 06:41:15 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-09-20 06:41:31
Agent 6 | 3660 | 2010-09-20 06:44:44 | 0:00:31 | 0:00:17 | 0:00:09 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-20 06:45:15
Agent 7 | 7320 | 2010-09-20 06:45:06 | 0:00:09 | 0:00:09 |  |  | Outbound | 2010-09-20 06:45:15
Agent 8 | 3660 | 2010-09-20 06:57:05 | 0:03:36 | 0:03:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 07:00:41
Agent 9 | 7372 | 2010-09-20 06:58:31 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-09-20 06:58:48
Agent 1 | 3686 | 2010-09-20 06:59:34 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 06:59:44
Agent 1 | 7416 | 2010-09-20 07:09:20 | 0:01:06 | 0:00:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 07:10:26
Agent 2 | 7372 | 2010-09-20 07:15:20 | 0:01:27 | 0:01:27 |  |  | Inbound Non-ACD | 2010-09-20 07:16:47
Agent 3 | 7416 | 2010-09-20 07:44:41 | 0:03:13 | 0:03:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 07:47:54
Agent 4 | 7416 | 2010-09-20 08:02:27 | 0:03:36 | 0:03:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 08:06:03
Agent 5 | 7416 | 2010-09-20 08:13:34 | 0:00:36 | 0:00:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 08:14:10
Agent 6 | 7416 | 2010-09-20 08:18:58 | 0:00:10 | 0:00:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 08:19:08
Agent 7 | 7416 | 2010-09-20 08:34:37 | 0:00:07 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 08:34:44
Agent 8 | 3708 | 2010-09-20 08:34:44 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-20 08:34:46
Agent 9 | 3708 | 2010-09-20 08:38:28 | 0:11:29 | 0:10:12 | 0:02:04 | 0:00:00 | Inbound ACD, Conference | 2010-09-20 08:49:57
Agent 1 | 3632 | 2010-09-20 08:40:49 | 0:00:22 | 0:00:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 08:41:11
Agent 1 | 7264 | 2010-09-20 08:41:11 | 0:01:00 | 0:00:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 08:42:11
Agent 1 | 3632 | 2010-09-20 08:42:14 | 0:17:35 | 0:17:33 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-20 08:59:49
Agent 2 | 7416 | 2010-09-20 08:42:54 | 0:00:10 | 0:00:10 |  |  | Outbound | 2010-09-20 08:43:04
Agent 3 | 3708 | 2010-09-20 08:43:06 | 0:00:58 | 0:00:58 |  |  | Outbound | 2010-09-20 08:44:04
Agent 4 | 7416 | 2010-09-20 08:50:16 | 0:00:47 | 0:00:47 |  |  | Outbound | 2010-09-20 08:51:03
Agent 5 | 3708 | 2010-09-20 08:58:41 | 0:12:11 | 0:12:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 09:10:52
Agent 6 | 3632 | 2010-09-20 09:04:07 | 0:02:42 | 0:02:38 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-20 09:06:49
Agent 7 | 7416 | 2010-09-20 09:13:41 | 0:03:36 | 0:03:36 |  |  | Outbound | 2010-09-20 09:17:17
Agent 8 | 3632 | 2010-09-20 09:16:33 | 0:02:37 | 0:02:33 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-20 09:19:10
Agent 9 | 7416 | 2010-09-20 09:19:23 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-09-20 09:19:27
Agent 1 | 7416 | 2010-09-20 09:19:27 | 0:01:35 | 0:01:35 |  |  | Outbound | 2010-09-20 09:21:02
Agent 1 | 3708 | 2010-09-20 09:21:02 | 0:01:08 | 0:01:08 |  |  | Outbound | 2010-09-20 09:22:10
Agent 2 | 3708 | 2010-09-20 09:28:37 | 0:05:34 | 0:05:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 09:34:11
Agent 3 | 7416 | 2010-09-20 09:34:11 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-20 09:34:12
Agent 4 | 7416 | 2010-09-20 09:41:22 | 0:01:42 | 0:01:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 09:43:04
Agent 5 | 7416 | 2010-09-20 09:48:14 | 0:07:59 | 0:07:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 09:56:13
Agent 6 | 7416 | 2010-09-20 10:01:43 | 0:03:05 | 0:02:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 10:04:48
Agent 7 | 3632 | 2010-09-20 10:16:49 | 0:13:01 | 0:08:46 | 0:04:10 | 0:00:20 | Inbound ACD | 2010-09-20 10:29:50
Agent 8 | 7416 | 2010-09-20 10:22:21 | 0:02:26 | 0:02:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 10:24:47
Agent 9 | 7416 | 2010-09-20 10:30:22 | 0:00:32 | 0:00:32 |  |  | Outbound | 2010-09-20 10:30:54
Agent 1 | 7416 | 2010-09-20 10:33:51 | 0:17:26 | 0:17:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 10:51:17
Agent 1 | 3708 | 2010-09-20 10:53:47 | 0:01:02 | 0:01:02 |  |  | Outbound | 2010-09-20 10:54:49
Agent 1 | 7416 | 2010-09-20 10:54:50 | 0:03:40 | 0:03:40 |  |  | Outbound | 2010-09-20 10:58:30
Agent 2 | 7264 | 2010-09-20 10:56:51 | 0:00:29 | 0:00:11 | 0:00:12 | 0:00:00 | Inbound ACD | 2010-09-20 10:57:20
Agent 3 | 7264 | 2010-09-20 10:59:02 | 0:30:45 | 0:30:37 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-20 11:29:47
Agent 4 | 7416 | 2010-09-20 11:08:10 | 0:03:37 | 0:03:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 11:11:47
Agent 5 | 7416 | 2010-09-20 11:36:35 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 11:36:45
Agent 6 | 7416 | 2010-09-20 11:36:49 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-20 11:36:50
Agent 7 | 7416 | 2010-09-20 11:36:50 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-20 11:36:51
Agent 8 | 3708 | 2010-09-20 11:36:52 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-20 11:36:53
Agent 9 | 7264 | 2010-09-20 11:36:59 | 0:01:58 | 0:01:55 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-20 11:38:57
Agent 1 | 7416 | 2010-09-20 11:37:25 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-20 11:37:26
Agent 1 | 3632 | 2010-09-20 11:53:20 | 0:05:32 | 0:03:25 | 0:01:58 | 0:00:20 | Inbound ACD | 2010-09-20 11:58:52
Agent 2 | 3708 | 2010-09-20 12:33:48 | 0:00:25 | 0:00:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 12:34:13
Agent 3 | 7416 | 2010-09-20 13:04:31 | 0:01:26 | 0:01:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 13:05:57
Agent 4 | 7416 | 2010-09-20 13:07:45 | 0:00:44 | 0:00:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 13:08:29
Agent 5 | 7416 | 2010-09-20 13:09:10 | 0:00:17 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 13:09:27
Agent 6 | 7416 | 2010-09-20 13:10:44 | 0:03:26 | 0:03:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 13:14:10
Agent 7 | 7416 | 2010-09-20 13:15:59 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-09-20 13:16:05
Agent 8 | 7416 | 2010-09-20 13:21:15 | 0:01:12 | 0:01:12 |  |  | Outbound | 2010-09-20 13:22:27
Agent 9 | 3708 | 2010-09-20 13:23:06 | 0:00:28 | 0:00:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 13:23:34
Agent 1 | 7416 | 2010-09-20 13:26:52 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-20 13:26:53
Agent 1 | 3708 | 2010-09-20 13:26:54 | 0:01:08 | 0:01:08 |  |  | Outbound | 2010-09-20 13:28:02
Agent 1 | 3632 | 2010-09-20 13:31:43 | 0:04:27 | 0:04:18 | 0:00:02 | 0:00:20 | Inbound ACD | 2010-09-20 13:36:10
Agent 2 | 7416 | 2010-09-20 13:33:35 | 0:00:17 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 13:33:52
Agent 3 | 7416 | 2010-09-20 14:03:29 | 0:01:43 | 0:01:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 14:05:12
Agent 4 | 7264 | 2010-09-20 14:06:21 | 0:01:59 | 0:00:57 | 0:00:55 | 0:00:20 | Inbound ACD, Transfer-Out | 2010-09-20 14:08:20
Agent 5 | 3632 | 2010-09-20 14:08:15 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-09-20 14:08:20
Agent 6 | 7416 | 2010-09-20 14:09:56 | 0:00:16 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 14:10:12
Agent 7 | 7264 | 2010-09-20 14:11:46 | 0:01:07 | 0:00:59 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-20 14:12:53
Agent 8 | 7264 | 2010-09-20 14:13:35 | 0:02:57 | 0:02:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 14:16:32
Agent 9 | 7416 | 2010-09-20 14:31:26 | 0:04:40 | 0:04:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 14:36:06
Agent 1 | 7416 | 2010-09-20 14:43:30 | 0:04:43 | 0:04:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 14:48:13
Agent 1 | 3632 | 2010-09-20 15:01:13 | 0:01:41 | 0:01:01 | 0:00:33 | 0:00:00 | Inbound ACD | 2010-09-20 15:02:54
Agent 2 | 7416 | 2010-09-20 15:22:21 | 0:00:26 | 0:00:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 15:22:47
Agent 3 | 7320 | 2010-09-20 19:06:53 | 0:01:32 | 0:01:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 19:08:25
Agent 4 | 7320 | 2010-09-20 21:30:59 | 0:07:39 | 0:07:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 21:38:38
Agent 5 | 3660 | 2010-09-20 21:44:56 | 0:01:40 | 0:01:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 21:46:36
Agent 6 | 7320 | 2010-09-20 22:42:14 | 0:02:33 | 0:02:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-20 22:44:47
Agent 7 | 7320 | 2010-09-21 01:55:14 | 0:01:32 | 0:01:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 01:56:46
Agent 8 | 3686 | 2010-09-21 02:00:53 | 0:01:20 | 0:01:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 02:02:13
Agent 9 | 7320 | 2010-09-21 02:11:01 | 0:02:24 | 0:02:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 02:13:25
Agent 1 | 7372 | 2010-09-21 02:42:05 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 02:42:15
Agent 1 | 7320 | 2010-09-21 03:01:15 | 0:02:08 | 0:02:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 03:03:23
Agent 1 | 3686 | 2010-09-21 03:38:29 | 0:01:53 | 0:00:56 | 0:01:18 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-21 03:40:22
Agent 2 | 7372 | 2010-09-21 03:40:18 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-09-21 03:40:22
Agent 3 | 7372 | 2010-09-21 05:25:41 | 0:13:08 | 0:13:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 05:38:49
Agent 4 | 3686 | 2010-09-21 05:39:32 | 0:00:53 | 0:00:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 05:40:25
Agent 5 | 7372 | 2010-09-21 06:16:54 | 0:00:11 | 0:00:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 06:17:05
Agent 6 | 7372 | 2010-09-21 06:18:08 | 0:00:24 | 0:00:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 06:18:32
Agent 7 | 3686 | 2010-09-21 06:39:14 | 0:00:29 | 0:00:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 06:39:43
Agent 8 | 7372 | 2010-09-21 06:41:35 | 0:01:12 | 0:01:12 |  |  | Outbound | 2010-09-21 06:42:47
Agent 9 | 7372 | 2010-09-21 07:00:12 | 0:13:52 | 0:11:18 | 0:04:19 | 0:00:04 | Inbound ACD | 2010-09-21 07:14:04
Agent 1 | 7372 | 2010-09-21 07:20:53 | 0:00:38 | 0:00:38 |  |  | Outbound | 2010-09-21 07:21:31
Agent 1 | 3632 | 2010-09-21 07:48:50 | 0:05:26 | 0:05:19 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-21 07:54:16
Agent 2 | 7416 | 2010-09-21 07:57:01 | 0:00:44 | 0:00:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 07:57:45
Agent 3 | 7264 | 2010-09-21 08:15:37 | 0:01:23 | 0:01:18 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-21 08:17:00
Agent 4 | 3708 | 2010-09-21 08:17:00 | 0:02:29 | 0:02:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 08:19:29
Agent 5 | 7416 | 2010-09-21 08:20:39 | 0:05:11 | 0:02:04 | 0:02:59 | 0:00:00 | Inbound ACD | 2010-09-21 08:25:50
Agent 6 | 7416 | 2010-09-21 08:27:01 | 0:01:53 | 0:01:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 08:28:54
Agent 7 | 3632 | 2010-09-21 08:32:06 | 0:00:57 | 0:00:51 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-21 08:33:03
Agent 8 | 7416 | 2010-09-21 08:37:30 | 0:03:33 | 0:03:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 08:41:03
Agent 9 | 7416 | 2010-09-21 08:46:40 | 0:02:59 | 0:02:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 08:49:39
Agent 1 | 3708 | 2010-09-21 08:50:29 | 0:00:09 | 0:00:09 |  |  | Outbound | 2010-09-21 08:50:38
Agent 1 | 7416 | 2010-09-21 08:50:47 | 0:01:08 | 0:01:08 |  |  | Outbound | 2010-09-21 08:51:55
Agent 1 | 7416 | 2010-09-21 08:56:57 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-21 08:56:59
Agent 2 | 7416 | 2010-09-21 08:57:00 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-21 08:57:00
Agent 3 | 7264 | 2010-09-21 09:08:08 | 0:00:32 | 0:00:27 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-21 09:08:40
Agent 4 | 3708 | 2010-09-21 09:17:02 | 0:00:44 | 0:00:34 | 0:00:05 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-21 09:17:46
Agent 5 | 7416 | 2010-09-21 09:17:40 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-09-21 09:17:46
Agent 6 | 3708 | 2010-09-21 09:19:58 | 0:06:15 | 0:06:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 09:26:13
Agent 7 | 7264 | 2010-09-21 09:33:45 | 0:20:42 | 0:20:40 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-21 09:54:27
Agent 8 | 7416 | 2010-09-21 09:49:07 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-21 09:49:09
Agent 9 | 3708 | 2010-09-21 09:49:09 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-21 09:49:11
Agent 1 | 7416 | 2010-09-21 10:05:14 | 0:00:51 | 0:00:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 10:06:05
Agent 1 | 7416 | 2010-09-21 10:11:25 | 0:01:05 | 0:00:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 10:12:30
Agent 2 | 3708 | 2010-09-21 10:20:14 | 0:01:16 | 0:01:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 10:21:30
Agent 3 | 3708 | 2010-09-21 10:28:16 | 0:07:57 | 0:07:36 | 0:00:32 | 0:00:00 | Inbound ACD, Conference | 2010-09-21 10:36:13
Agent 4 | 7416 | 2010-09-21 10:31:01 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-09-21 10:31:17
Agent 5 | 7264 | 2010-09-21 10:38:19 | 0:01:57 | 0:01:55 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-21 10:40:16
Agent 6 | 3632 | 2010-09-21 11:51:07 | 0:03:14 | 0:03:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-21 11:54:21
Agent 7 | 7264 | 2010-09-21 11:56:17 | 0:05:50 | 0:00:55 | 0:04:41 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-21 12:02:07
Agent 8 | 7264 | 2010-09-21 12:02:01 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-09-21 12:02:07
Agent 9 | 7416 | 2010-09-21 12:13:55 | 0:05:02 | 0:04:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 12:18:57
Agent 1 | 7264 | 2010-09-21 12:15:24 | 0:05:34 | 0:03:48 | 0:01:48 | 0:00:20 | Inbound ACD, Conference | 2010-09-21 12:20:58
Agent 1 | 3632 | 2010-09-21 12:18:51 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-09-21 12:18:59
Agent 1 | 7416 | 2010-09-21 12:18:58 | 0:02:31 | 0:02:31 |  |  | Outbound | 2010-09-21 12:21:29
Agent 2 | 7416 | 2010-09-21 12:24:26 | 0:01:42 | 0:01:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 12:26:08
Agent 3 | 3708 | 2010-09-21 12:28:44 | 0:13:25 | 0:11:10 | 0:02:09 | 0:00:00 | Inbound ACD | 2010-09-21 12:42:09
Agent 4 | 7264 | 2010-09-21 12:31:59 | 0:05:26 | 0:05:21 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-21 12:37:25
Agent 5 | 3708 | 2010-09-21 12:43:57 | 0:02:33 | 0:02:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 12:46:30
Agent 6 | 7416 | 2010-09-21 12:46:32 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-21 12:46:32
Agent 7 | 3708 | 2010-09-21 12:50:08 | 0:02:55 | 0:01:17 | 0:01:35 | 0:00:00 | Inbound ACD | 2010-09-21 12:53:03
Agent 8 | 3708 | 2010-09-21 14:07:43 | 0:01:29 | 0:01:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 14:09:12
Agent 9 | 7416 | 2010-09-21 14:18:10 | 0:01:29 | 0:01:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 14:19:39
Agent 1 | 3632 | 2010-09-21 14:18:37 | 0:08:45 | 0:08:39 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-21 14:27:22
Agent 1 | 7416 | 2010-09-21 14:57:03 | 0:01:58 | 0:01:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 14:59:01
Agent 2 | 3708 | 2010-09-21 14:59:28 | 0:01:08 | 0:01:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 15:00:36
Agent 3 | 3660 | 2010-09-21 21:43:43 | 0:03:58 | 0:03:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-21 21:47:41
Agent 4 | 7372 | 2010-09-22 01:01:46 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-09-22 01:01:54
Agent 5 | 7372 | 2010-09-22 01:01:54 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-22 01:01:55
Agent 6 | 3660 | 2010-09-22 02:00:22 | 0:01:55 | 0:01:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 02:02:17
Agent 7 | 7372 | 2010-09-22 02:05:00 | 0:01:09 | 0:01:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 02:06:09
Agent 8 | 7372 | 2010-09-22 02:17:59 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-22 02:17:59
Agent 9 | 3686 | 2010-09-22 02:18:05 | 0:04:47 | 0:04:47 |  |  | Outbound | 2010-09-22 02:22:52
Agent 1 | 7320 | 2010-09-22 03:01:19 | 0:18:28 | 0:18:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 03:19:47
Agent 1 | 7372 | 2010-09-22 03:37:27 | 01:02:21 | 01:02:21 |  |  | Outbound | 2010-09-22 04:39:48
Agent 1 | 3686 | 2010-09-22 05:40:06 | 0:05:13 | 0:05:35 | 0:00:47 | 0:00:00 | Inbound ACD | 2010-09-22 05:45:19
Agent 2 | 7372 | 2010-09-22 06:23:01 | 0:01:12 | 0:01:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 06:24:13
Agent 3 | 7320 | 2010-09-22 06:24:29 | 0:06:35 | 0:06:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 06:31:04
Agent 4 | 3686 | 2010-09-22 06:54:59 | 0:01:05 | 0:01:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 06:56:04
Agent 5 | 7372 | 2010-09-22 06:58:32 | 0:00:19 | 0:00:19 |  |  | Outbound | 2010-09-22 06:58:51
Agent 6 | 3686 | 2010-09-22 06:58:54 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-22 06:58:55
Agent 7 | 7372 | 2010-09-22 06:58:55 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-22 06:58:57
Agent 8 | 7372 | 2010-09-22 06:58:58 | 0:04:35 | 0:04:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 07:03:33
Agent 9 | 7372 | 2010-09-22 07:05:33 | 0:01:26 | 0:01:26 |  |  | Outbound | 2010-09-22 07:06:59
Agent 1 | 3708 | 2010-09-22 07:08:27 | 0:18:00 | 0:17:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 07:26:27
Agent 1 | 7416 | 2010-09-22 07:36:51 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-09-22 07:36:59
Agent 2 | 7416 | 2010-09-22 07:37:29 | 0:06:58 | 0:06:58 |  |  | Outbound | 2010-09-22 07:44:27
Agent 3 | 7416 | 2010-09-22 07:44:28 | 0:01:00 | 0:01:00 |  |  | Outbound | 2010-09-22 07:45:28
Agent 4 | 3632 | 2010-09-22 08:03:55 | 0:07:07 | 0:07:00 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-22 08:11:02
Agent 5 | 7416 | 2010-09-22 08:04:14 | 0:05:12 | 0:05:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 08:09:26
Agent 6 | 7416 | 2010-09-22 08:21:07 | 0:19:00 | 0:18:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 08:40:07
Agent 7 | 7416 | 2010-09-22 08:40:44 | 0:04:49 | 0:04:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 08:45:33
Agent 8 | 3708 | 2010-09-22 08:45:47 | 0:00:09 | 0:00:09 |  |  | Outbound | 2010-09-22 08:45:56
Agent 9 | 7416 | 2010-09-22 08:45:57 | 0:01:36 | 0:01:36 |  |  | Outbound | 2010-09-22 08:47:33
Agent 1 | 7416 | 2010-09-22 08:48:27 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-09-22 08:48:34
Agent 1 | 3708 | 2010-09-22 08:48:44 | 0:06:09 | 0:06:09 |  |  | Outbound | 2010-09-22 08:54:53
Agent 1 | 3632 | 2010-09-22 08:54:46 | 0:11:17 | 0:10:02 | 0:01:10 | 0:00:00 | Inbound ACD | 2010-09-22 09:06:03
Agent 2 | 7416 | 2010-09-22 09:03:37 | 0:01:29 | 0:01:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 09:05:06
Agent 3 | 7416 | 2010-09-22 09:11:35 | 0:01:01 | 0:01:01 |  |  | Outbound | 2010-09-22 09:12:36
Agent 4 | 7416 | 2010-09-22 09:17:11 | 0:00:28 | 0:00:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 09:17:39
Agent 5 | 7416 | 2010-09-22 09:18:40 | 0:02:12 | 0:02:12 |  |  | Outbound | 2010-09-22 09:20:52
Agent 6 | 3708 | 2010-09-22 09:20:53 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-09-22 09:21:09
Agent 7 | 7416 | 2010-09-22 09:21:53 | 0:01:00 | 0:00:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 09:22:53
Agent 8 | 7416 | 2010-09-22 09:23:42 | 0:00:26 | 0:00:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 09:24:08
Agent 9 | 7416 | 2010-09-22 09:24:15 | 0:00:09 | 0:00:09 |  |  | Outbound | 2010-09-22 09:24:24
Agent 1 | 7416 | 2010-09-22 09:30:20 | 0:01:23 | 0:00:32 | 0:00:44 | 0:00:00 | Inbound ACD | 2010-09-22 09:31:43
Agent 1 | 7416 | 2010-09-22 09:37:56 | 0:01:08 | 0:01:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 09:39:04
Agent 2 | 7416 | 2010-09-22 09:42:55 | 0:00:13 | 0:00:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 09:43:08
Agent 3 | 7416 | 2010-09-22 09:43:54 | 0:00:45 | 0:00:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 09:44:39
Agent 4 | 7416 | 2010-09-22 09:49:26 | 0:00:24 | 0:00:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 09:49:50
Agent 5 | 3708 | 2010-09-22 10:42:52 | 0:01:12 | 0:01:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 10:44:04
Agent 6 | 7416 | 2010-09-22 10:44:55 | 0:06:22 | 0:06:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 10:51:17
Agent 7 | 3708 | 2010-09-22 10:53:34 | 0:00:14 | 0:00:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 10:53:48
Agent 8 | 7416 | 2010-09-22 11:21:00 | 0:01:18 | 0:01:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 11:22:18
Agent 9 | 7264 | 2010-09-22 11:22:43 | 0:00:14 | 0:00:10 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-22 11:22:57
Agent 1 | 3632 | 2010-09-22 11:28:40 | 0:02:57 | 0:02:54 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-22 11:31:37
Agent 1 | 7416 | 2010-09-22 11:29:11 | 0:00:28 | 0:00:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 11:29:39
Agent 1 | 7264 | 2010-09-22 11:42:30 | 0:00:36 | 0:00:30 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-22 11:43:06
Agent 2 | 7416 | 2010-09-22 12:16:30 | 0:00:17 | 0:00:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 12:16:47
Agent 3 | 3708 | 2010-09-22 12:21:59 | 0:01:07 | 0:01:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 12:23:06
Agent 4 | 7416 | 2010-09-22 12:23:22 | 0:01:36 | 0:01:36 |  |  | Outbound | 2010-09-22 12:24:58
Agent 5 | 3632 | 2010-09-22 12:30:17 | 0:04:29 | 0:04:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 12:34:46
Agent 6 | 7416 | 2010-09-22 12:38:02 | 0:01:48 | 0:01:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 12:39:50
Agent 7 | 7416 | 2010-09-22 12:39:54 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-22 12:39:55
Agent 8 | 3708 | 2010-09-22 12:39:55 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-22 12:39:55
Agent 9 | 3708 | 2010-09-22 13:05:37 | 0:02:43 | 0:02:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 13:08:20
Agent 1 | 3708 | 2010-09-22 13:47:57 | 0:02:50 | 0:02:24 | 0:00:36 | 0:00:00 | Inbound ACD, Conference | 2010-09-22 13:50:47
Agent 1 | 7416 | 2010-09-22 13:50:22 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-09-22 13:50:40
Agent 2 | 3708 | 2010-09-22 13:58:08 | 0:00:30 | 0:00:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 13:58:38
Agent 3 | 7416 | 2010-09-22 14:10:14 | 0:01:36 | 0:01:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 14:11:50
Agent 4 | 7416 | 2010-09-22 14:19:18 | 0:03:41 | 0:03:07 | 0:00:52 | 0:00:00 | Inbound ACD, Conference | 2010-09-22 14:22:59
Agent 5 | 3708 | 2010-09-22 14:20:32 | 0:00:26 | 0:00:26 |  |  | Outbound | 2010-09-22 14:20:58
Agent 6 | 7416 | 2010-09-22 14:37:38 | 0:27:35 | 0:27:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 15:05:13
Agent 7 | 7264 | 2010-09-22 14:38:05 | 0:00:20 | 0:00:14 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-22 14:38:25
Agent 8 | 7264 | 2010-09-22 14:41:54 | 0:00:18 | 0:00:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-22 14:42:12
Agent 9 | 7264 | 2010-09-22 14:48:54 | 0:04:20 | 0:04:17 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-22 14:53:14
Agent 1 | 7416 | 2010-09-22 15:21:35 | 0:05:46 | 0:05:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-22 15:27:21
Agent 1 | 7320 | 2010-09-23 02:11:31 | 0:06:59 | 0:06:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 02:18:30
Agent 1 | 7372 | 2010-09-23 02:31:23 | 0:02:46 | 0:02:30 | 0:00:07 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-23 02:34:09
Agent 2 | 3686 | 2010-09-23 02:34:01 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-09-23 02:34:09
Agent 3 | 7320 | 2010-09-23 03:37:21 | 0:04:49 | 0:04:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 03:42:10
Agent 4 | 7372 | 2010-09-23 04:28:30 | 0:00:18 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 04:28:48
Agent 5 | 3686 | 2010-09-23 04:28:49 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-23 04:28:49
Agent 6 | 7372 | 2010-09-23 04:46:53 | 0:03:32 | 0:02:24 | 0:02:04 | 0:00:00 | Inbound ACD | 2010-09-23 04:50:25
Agent 7 | 3686 | 2010-09-23 04:47:51 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-09-23 04:47:58
Agent 8 | 7372 | 2010-09-23 04:48:04 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-09-23 04:48:09
Agent 9 | 7372 | 2010-09-23 04:48:15 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-23 04:48:17
Agent 1 | 3686 | 2010-09-23 04:49:36 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-23 04:49:36
Agent 1 | 7372 | 2010-09-23 04:49:46 | 0:01:25 | 0:01:25 |  |  | Outbound | 2010-09-23 04:51:11
Agent 2 | 7320 | 2010-09-23 04:49:51 | 0:04:14 | 0:04:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 04:54:05
Agent 3 | 3686 | 2010-09-23 04:50:40 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-23 04:50:42
Agent 4 | 7372 | 2010-09-23 04:50:50 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-23 04:50:53
Agent 5 | 7372 | 2010-09-23 05:00:10 | 0:08:14 | 0:08:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 05:08:24
Agent 6 | 3660 | 2010-09-23 05:41:45 | 0:00:05 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 05:41:50
Agent 7 | 7372 | 2010-09-23 05:56:22 | 0:00:17 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 05:56:39
Agent 8 | 3686 | 2010-09-23 06:59:03 | 0:00:49 | 0:00:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 06:59:52
Agent 9 | 7372 | 2010-09-23 07:00:08 | 0:00:50 | 0:00:17 | 0:00:38 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-23 07:00:58
Agent 1 | 7372 | 2010-09-23 07:00:42 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-09-23 07:00:58
Agent 1 | 3632 | 2010-09-23 07:04:25 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 07:04:35
Agent 1 | 3708 | 2010-09-23 07:35:00 | 0:01:34 | 0:01:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 07:36:34
Agent 2 | 7416 | 2010-09-23 07:43:54 | 0:05:33 | 0:03:41 | 0:01:43 | 0:00:00 | Inbound ACD | 2010-09-23 07:49:27
Agent 3 | 7264 | 2010-09-23 07:47:16 | 0:02:56 | 0:02:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 07:50:12
Agent 4 | 7416 | 2010-09-23 07:47:22 | 0:01:32 | 0:01:32 |  |  | Outbound | 2010-09-23 07:48:54
Agent 5 | 3708 | 2010-09-23 07:51:36 | 0:04:04 | 0:03:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 07:55:40
Agent 6 | 7372 | 2010-09-23 07:53:34 | 0:01:24 | 0:01:24 |  |  | Outbound | 2010-09-23 07:54:58
Agent 7 | 7264 | 2010-09-23 07:58:36 | 0:07:43 | 0:07:38 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-23 08:06:19
Agent 8 | 7416 | 2010-09-23 08:05:27 | 0:10:12 | 0:10:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 08:15:39
Agent 9 | 3708 | 2010-09-23 08:15:39 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-23 08:15:40
Agent 1 | 7416 | 2010-09-23 08:18:46 | 0:01:47 | 0:01:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 08:20:33
Agent 1 | 7416 | 2010-09-23 08:25:00 | 0:05:34 | 0:05:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 08:30:34
Agent 2 | 3632 | 2010-09-23 08:38:08 | 0:01:44 | 0:01:40 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-23 08:39:52
Agent 3 | 7416 | 2010-09-23 08:38:13 | 0:02:07 | 0:02:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 08:40:20
Agent 4 | 3708 | 2010-09-23 08:44:12 | 0:03:18 | 0:03:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 08:47:30
Agent 5 | 7416 | 2010-09-23 08:50:27 | 0:02:23 | 0:02:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 08:52:50
Agent 6 | 7264 | 2010-09-23 09:10:31 | 0:25:59 | 0:24:29 | 0:01:22 | 0:00:20 | Inbound ACD | 2010-09-23 09:36:30
Agent 7 | 7416 | 2010-09-23 09:11:59 | 0:04:17 | 0:03:23 | 0:00:48 | 0:00:00 | Inbound ACD | 2010-09-23 09:16:16
Agent 8 | 3708 | 2010-09-23 09:36:34 | 0:03:01 | 0:02:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 09:39:35
Agent 9 | 3708 | 2010-09-23 09:40:48 | 0:01:50 | 0:01:50 |  |  | Outbound | 2010-09-23 09:42:38
Agent 1 | 7416 | 2010-09-23 09:42:38 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-23 09:42:39
Agent 1 | 7416 | 2010-09-23 09:44:31 | 0:07:46 | 0:07:46 |  |  | Outbound | 2010-09-23 09:52:17
Agent 1 | 3708 | 2010-09-23 09:45:45 | 0:05:53 | 0:05:53 |  |  | Outbound | 2010-09-23 09:51:38
Agent 2 | 7416 | 2010-09-23 09:57:37 | 0:00:10 | 0:00:10 |  |  | Outbound | 2010-09-23 09:57:47
Agent 3 | 3708 | 2010-09-23 09:57:48 | 0:01:53 | 0:01:53 |  |  | Outbound | 2010-09-23 09:59:41
Agent 4 | 3632 | 2010-09-23 10:07:05 | 0:26:10 | 0:22:57 | 0:03:17 | 0:00:20 | Inbound ACD, Conference | 2010-09-23 10:33:15
Agent 5 | 7264 | 2010-09-23 10:13:30 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-09-23 10:13:45
Agent 6 | 7416 | 2010-09-23 10:28:09 | 0:03:21 | 0:03:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 10:31:30
Agent 7 | 3632 | 2010-09-23 10:42:15 | 0:35:49 | 0:32:09 | 0:03:33 | 0:00:20 | Inbound ACD | 2010-09-23 11:18:04
Agent 8 | 7416 | 2010-09-23 10:46:15 | 0:03:45 | 0:03:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 10:50:00
Agent 9 | 7416 | 2010-09-23 10:56:45 | 0:08:04 | 0:08:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 11:04:49
Agent 1 | 3708 | 2010-09-23 11:19:05 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-09-23 11:19:20
Agent 1 | 7416 | 2010-09-23 11:19:47 | 0:01:25 | 0:01:25 |  |  | Outbound | 2010-09-23 11:21:12
Agent 2 | 7264 | 2010-09-23 11:59:35 | 0:16:07 | 0:16:03 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-23 12:15:42
Agent 3 | 7416 | 2010-09-23 12:17:11 | 0:05:41 | 0:04:43 | 0:01:46 | 0:00:00 | Inbound ACD, Conference | 2010-09-23 12:22:52
Agent 4 | 3708 | 2010-09-23 12:20:04 | 0:00:53 | 0:00:53 |  |  | Outbound | 2010-09-23 12:20:57
Agent 5 | 7416 | 2010-09-23 12:39:41 | 0:00:05 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 12:39:46
Agent 6 | 3708 | 2010-09-23 12:42:08 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-23 12:42:10
Agent 7 | 7416 | 2010-09-23 12:42:11 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-23 12:42:11
Agent 8 | 3708 | 2010-09-23 12:44:55 | 0:07:42 | 0:07:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 12:52:37
Agent 9 | 3708 | 2010-09-23 13:02:11 | 0:01:14 | 0:01:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 13:03:25
Agent 1 | 7416 | 2010-09-23 13:07:33 | 0:00:25 | 0:00:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 13:07:58
Agent 1 | 3708 | 2010-09-23 13:08:07 | 0:00:46 | 0:00:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 13:08:53
Agent 1 | 7416 | 2010-09-23 13:11:13 | 0:03:46 | 0:01:50 | 0:01:50 | 0:00:00 | Inbound ACD | 2010-09-23 13:14:59
Agent 2 | 7416 | 2010-09-23 13:16:02 | 0:00:49 | 0:00:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 13:16:51
Agent 3 | 7416 | 2010-09-23 13:16:52 | 0:00:53 | 0:00:53 |  |  | Outbound | 2010-09-23 13:17:45
Agent 4 | 7416 | 2010-09-23 13:21:05 | 0:01:31 | 0:01:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 13:22:36
Agent 5 | 7264 | 2010-09-23 13:44:35 | 0:00:35 | 0:00:31 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-23 13:45:10
Agent 6 | 7416 | 2010-09-23 13:57:20 | 0:00:54 | 0:00:40 | 0:00:06 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-23 13:58:14
Agent 7 | 7416 | 2010-09-23 13:58:08 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-09-23 13:58:14
Agent 8 | 3708 | 2010-09-23 14:01:08 | 0:06:39 | 0:06:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 14:07:47
Agent 9 | 3708 | 2010-09-23 14:12:32 | 0:02:39 | 0:02:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 14:15:11
Agent 1 | 3708 | 2010-09-23 14:19:18 | 0:08:56 | 0:08:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 14:28:14
Agent 1 | 7264 | 2010-09-23 14:38:55 | 0:00:16 | 0:00:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-23 14:39:11
Agent 2 | 3708 | 2010-09-23 14:44:39 | 0:01:32 | 0:01:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 14:46:11
Agent 3 | 7416 | 2010-09-23 14:48:13 | 0:04:41 | 0:04:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 14:52:54
Agent 4 | 7264 | 2010-09-23 14:57:22 | 0:00:20 | 0:00:14 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-23 14:57:42
Agent 5 | 7416 | 2010-09-23 15:00:53 | 0:16:25 | 0:13:18 | 0:05:06 | 0:00:00 | Inbound ACD, Conference | 2010-09-23 15:17:18
Agent 6 | 7264 | 2010-09-23 15:03:33 | 0:13:19 | 0:13:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 15:16:52
Agent 7 | 3708 | 2010-09-23 15:06:02 | 0:00:50 | 0:00:50 |  |  | Outbound | 2010-09-23 15:06:52
Agent 8 | 7416 | 2010-09-23 15:06:54 | 0:02:08 | 0:02:08 |  |  | Outbound | 2010-09-23 15:09:02
Agent 9 | 7416 | 2010-09-23 15:18:39 | 0:03:31 | 0:03:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 15:22:10
Agent 1 | 7264 | 2010-09-23 15:21:53 | 0:01:19 | 0:01:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 15:23:12
Agent 1 | 7416 | 2010-09-23 15:35:34 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 15:35:44
Agent 1 | 3632 | 2010-09-23 15:35:52 | 0:00:38 | 0:00:32 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-23 15:36:30
Agent 2 | 7416 | 2010-09-23 15:46:58 | 0:03:05 | 0:03:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-23 15:50:03
Agent 3 | 7372 | 2010-09-24 01:47:49 | 0:02:43 | 0:02:43 |  |  | Outbound | 2010-09-24 01:50:32
Agent 4 | 3660 | 2010-09-24 02:15:14 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-24 02:15:24
Agent 5 | 7372 | 2010-09-24 02:29:09 | 0:02:02 | 0:01:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-24 02:31:11
Agent 6 | 7320 | 2010-09-24 02:53:50 | 0:05:37 | 0:05:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-24 02:59:27
Agent 7 | 3686 | 2010-09-24 05:12:56 | 0:05:25 | 0:05:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-24 05:18:21
Agent 8 | 7372 | 2010-09-24 05:18:22 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-24 05:18:23
Agent 9 | 7320 | 2010-09-24 05:35:06 | 0:03:28 | 0:03:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-24 05:38:34
Agent 1 | 3686 | 2010-09-24 06:04:53 | 0:01:04 | 0:00:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-24 06:05:57
Agent 1 | 7372 | 2010-09-24 06:13:11 | 0:00:15 | 0:00:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-24 06:13:26
Agent 2 | 7372 | 2010-09-24 06:30:43 | 0:01:15 | 0:01:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-24 06:31:58
Agent 3 | 3686 | 2010-09-24 06:44:41 | 0:04:59 | 0:04:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-24 06:49:40
Agent 4 | 7372 | 2010-09-24 07:01:13 | 0:00:30 | 0:00:21 | 0:00:11 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-24 07:01:43
Agent 5 | 7372 | 2010-09-24 07:01:39 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-09-24 07:01:43
Agent 6 | 7264 | 2010-09-24 07:49:46 | 0:05:27 | 0:02:59 | 0:02:19 | 0:00:00 | Inbound ACD | 2010-09-24 07:55:13
Agent 7 | 7264 | 2010-09-24 07:58:14 | 0:06:51 | 0:06:45 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-24 08:05:05
Agent 8 | 7264 | 2010-09-24 08:32:17 | 0:04:49 | 0:04:44 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-24 08:37:06
Agent 9 | 7264 | 2010-09-24 08:41:57 | 0:08:22 | 0:08:18 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-24 08:50:19
Agent 1 | 7264 | 2010-09-24 08:59:42 | 0:02:13 | 0:00:58 | 0:01:09 | 0:00:20 | Inbound ACD | 2010-09-24 09:01:55
Agent 1 | 3632 | 2010-09-24 09:25:50 | 0:02:05 | 0:00:26 | 0:01:31 | 0:00:20 | Inbound ACD | 2010-09-24 09:27:55
Agent 1 | 7264 | 2010-09-24 09:54:46 | 0:00:15 | 0:00:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-24 09:55:01
Agent 2 | 3632 | 2010-09-24 10:10:19 | 0:00:21 | 0:00:16 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-24 10:10:40
Agent 3 | 7264 | 2010-09-24 10:27:48 | 0:00:17 | 0:00:09 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-24 10:28:05
Agent 4 | 7264 | 2010-09-24 11:09:46 | 0:12:14 | 0:12:09 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-24 11:22:00
Agent 5 | 3632 | 2010-09-24 11:35:26 | 0:04:34 | 0:03:19 | 0:01:10 | 0:00:00 | Inbound ACD | 2010-09-24 11:40:00
Agent 6 | 7264 | 2010-09-24 11:56:12 | 0:01:28 | 0:01:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-24 11:57:40
Agent 7 | 3632 | 2010-09-24 12:16:52 | 0:01:31 | 0:01:26 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-24 12:18:23
Agent 8 | 3632 | 2010-09-24 14:02:17 | 0:02:19 | 0:02:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-24 14:04:36
Agent 9 | 7372 | 2010-09-27 01:28:56 | 0:08:56 | 0:08:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 01:37:52
Agent 1 | 7320 | 2010-09-27 02:02:03 | 0:02:59 | 0:02:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 02:05:02
Agent 1 | 3686 | 2010-09-27 02:36:26 | 0:10:45 | 0:10:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 02:47:11
Agent 2 | 7320 | 2010-09-27 02:47:56 | 0:02:15 | 0:02:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 02:50:11
Agent 3 | 7372 | 2010-09-27 03:51:19 | 0:03:09 | 0:03:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 03:54:28
Agent 4 | 7372 | 2010-09-27 04:37:00 | 0:04:58 | 0:04:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 04:41:58
Agent 5 | 7372 | 2010-09-27 04:41:58 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-27 04:41:59
Agent 6 | 3686 | 2010-09-27 04:47:05 | 0:00:27 | 0:00:27 |  |  | Outbound | 2010-09-27 04:47:32
Agent 7 | 7372 | 2010-09-27 06:13:51 | 0:00:42 | 0:00:50 | 0:00:02 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-27 06:14:33
Agent 8 | 7372 | 2010-09-27 06:14:09 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-09-27 06:14:14
Agent 9 | 3686 | 2010-09-27 06:14:30 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-27 06:14:33
Agent 1 | 3686 | 2010-09-27 07:23:39 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 07:23:49
Agent 1 | 7264 | 2010-09-27 07:24:35 | 0:00:08 | 0:00:01 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-27 07:24:43
Agent 1 | 3632 | 2010-09-27 07:41:25 | 0:01:49 | 0:01:45 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-27 07:43:14
Agent 2 | 7416 | 2010-09-27 07:47:20 | 0:02:29 | 0:02:29 |  |  | Outbound | 2010-09-27 07:49:49
Agent 3 | 7264 | 2010-09-27 07:48:46 | 0:19:43 | 0:14:27 | 0:05:07 | 0:00:20 | Inbound ACD | 2010-09-27 08:08:29
Agent 4 | 7416 | 2010-09-27 07:49:54 | 0:04:46 | 0:04:46 |  |  | Outbound | 2010-09-27 07:54:40
Agent 5 | 7416 | 2010-09-27 07:54:40 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-27 07:54:41
Agent 6 | 7264 | 2010-09-27 08:13:49 | 0:05:22 | 0:05:15 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-27 08:19:11
Agent 7 | 3708 | 2010-09-27 08:14:33 | 0:00:03 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 08:14:36
Agent 8 | 7416 | 2010-09-27 08:15:30 | 0:02:56 | 0:02:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 08:18:26
Agent 9 | 3708 | 2010-09-27 08:27:54 | 0:03:36 | 0:03:36 |  |  | Outbound | 2010-09-27 08:31:30
Agent 1 | 7416 | 2010-09-27 08:50:08 | 0:06:03 | 0:05:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 08:56:11
Agent 1 | 7416 | 2010-09-27 09:05:46 | 0:02:44 | 0:02:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 09:08:30
Agent 2 | 7416 | 2010-09-27 09:30:01 | 0:00:04 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 09:30:05
Agent 3 | 3708 | 2010-09-27 09:33:44 | 0:00:25 | 0:00:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 09:34:09
Agent 4 | 7264 | 2010-09-27 09:36:14 | 0:10:54 | 0:10:50 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-27 09:47:08
Agent 5 | 7416 | 2010-09-27 09:59:16 | 0:02:55 | 0:02:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 10:02:11
Agent 6 | 3632 | 2010-09-27 10:00:04 | 0:03:10 | 0:03:02 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-27 10:03:14
Agent 7 | 7416 | 2010-09-27 10:45:01 | 0:02:55 | 0:02:55 |  |  | Outbound | 2010-09-27 10:47:56
Agent 8 | 7416 | 2010-09-27 10:50:13 | 0:06:03 | 0:05:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 10:56:16
Agent 9 | 7416 | 2010-09-27 10:59:17 | 0:03:42 | 0:03:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 11:02:59
Agent 1 | 7416 | 2010-09-27 11:21:48 | 0:01:03 | 0:01:03 |  |  | Outbound | 2010-09-27 11:22:51
Agent 1 | 3708 | 2010-09-27 11:25:33 | 0:00:33 | 0:00:33 |  |  | Outbound | 2010-09-27 11:26:06
Agent 1 | 7416 | 2010-09-27 11:29:58 | 0:00:23 | 0:00:23 |  |  | Outbound | 2010-09-27 11:30:21
Agent 2 | 7264 | 2010-09-27 11:59:30 | 0:11:34 | 0:10:38 | 0:01:02 | 0:00:20 | Inbound ACD, Conference | 2010-09-27 12:11:04
Agent 3 | 3632 | 2010-09-27 12:03:18 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-09-27 12:03:34
Agent 4 | 7416 | 2010-09-27 12:09:53 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-27 12:09:56
Agent 5 | 3708 | 2010-09-27 12:09:56 | 0:01:43 | 0:01:43 |  |  | Outbound | 2010-09-27 12:11:39
Agent 6 | 3632 | 2010-09-27 12:19:29 | 0:04:10 | 0:01:34 | 0:02:31 | 0:00:20 | Inbound ACD, Transfer-Out | 2010-09-27 12:23:39
Agent 7 | 7264 | 2010-09-27 12:23:25 | 0:00:14 | 0:00:14 |  |  | Outbound | 2010-09-27 12:23:39
Agent 8 | 3708 | 2010-09-27 12:29:46 | 0:03:28 | 0:03:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 12:33:14
Agent 9 | 7416 | 2010-09-27 12:39:15 | 0:00:03 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 12:39:18
Agent 1 | 7416 | 2010-09-27 12:47:52 | 0:00:55 | 0:00:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 12:48:47
Agent 1 | 3708 | 2010-09-27 12:52:37 | 0:00:22 | 0:00:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 12:52:59
Agent 2 | 7416 | 2010-09-27 12:53:08 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-27 12:53:09
Agent 3 | 3708 | 2010-09-27 12:55:00 | 0:02:17 | 0:02:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 12:57:17
Agent 4 | 3708 | 2010-09-27 13:00:45 | 0:19:13 | 0:19:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 13:19:58
Agent 5 | 7416 | 2010-09-27 13:19:58 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-27 13:19:59
Agent 6 | 3708 | 2010-09-27 13:21:43 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-09-27 13:21:48
Agent 7 | 7416 | 2010-09-27 13:21:49 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-09-27 13:22:05
Agent 8 | 3708 | 2010-09-27 13:26:58 | 0:00:32 | 0:00:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 13:27:30
Agent 9 | 7416 | 2010-09-27 13:32:01 | 0:07:24 | 0:07:04 | 0:00:22 | 0:00:00 | Inbound ACD, Conference | 2010-09-27 13:39:25
Agent 1 | 7416 | 2010-09-27 13:35:10 | 0:00:12 | 0:00:12 |  |  | Outbound | 2010-09-27 13:35:22
Agent 1 | 7416 | 2010-09-27 13:49:26 | 0:00:31 | 0:00:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 13:49:57
Agent 1 | 7416 | 2010-09-27 13:59:26 | 0:01:47 | 0:01:47 |  |  | Outbound | 2010-09-27 14:01:13
Agent 2 | 7416 | 2010-09-27 14:24:52 | 0:05:56 | 0:04:02 | 0:02:17 | 0:00:00 | Inbound ACD, Conference | 2010-09-27 14:30:48
Agent 3 | 7416 | 2010-09-27 14:28:52 | 0:00:29 | 0:00:29 |  |  | Outbound | 2010-09-27 14:29:21
Agent 4 | 7264 | 2010-09-27 14:29:52 | 0:18:00 | 0:13:22 | 0:04:30 | 0:00:00 | Inbound ACD | 2010-09-27 14:47:52
Agent 5 | 7416 | 2010-09-27 14:32:06 | 0:00:16 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 14:32:22
Agent 6 | 7416 | 2010-09-27 14:38:24 | 0:00:50 | 0:00:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 14:39:14
Agent 7 | 7416 | 2010-09-27 14:39:52 | 0:00:43 | 0:00:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 14:40:35
Agent 8 | 7416 | 2010-09-27 14:50:30 | 0:38:51 | 0:38:51 |  |  | Outbound | 2010-09-27 15:29:21
Agent 9 | 7264 | 2010-09-27 15:07:42 | 0:05:57 | 0:05:51 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-27 15:13:39
Agent 1 | 3708 | 2010-09-27 15:31:03 | 0:04:27 | 0:03:59 | 0:00:18 | 0:00:00 | Inbound ACD | 2010-09-27 15:35:30
Agent 1 | 7416 | 2010-09-27 15:40:25 | 0:02:25 | 0:02:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 15:42:50
Agent 2 | 7264 | 2010-09-27 15:44:45 | 0:13:50 | 0:10:22 | 0:03:20 | 0:00:20 | Inbound ACD | 2010-09-27 15:58:35
Agent 3 | 3660 | 2010-09-27 20:37:13 | 0:04:22 | 0:04:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 20:41:35
Agent 4 | 7320 | 2010-09-27 21:16:41 | 0:01:38 | 0:01:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 21:18:19
Agent 5 | 7320 | 2010-09-27 21:47:08 | 0:02:48 | 0:02:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 21:49:56
Agent 6 | 3660 | 2010-09-27 22:54:26 | 0:06:05 | 0:05:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-27 23:00:31
Agent 7 | 7320 | 2010-09-28 01:53:48 | 0:10:03 | 0:09:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 02:03:51
Agent 8 | 7372 | 2010-09-28 01:57:47 | 0:07:46 | 0:07:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 02:05:33
Agent 9 | 3660 | 2010-09-28 02:28:07 | 0:00:45 | 0:00:15 | 0:00:26 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-28 02:28:52
Agent 1 | 7320 | 2010-09-28 02:28:25 | 0:00:27 | 0:00:27 |  |  | Outbound | 2010-09-28 02:28:52
Agent 1 | 7372 | 2010-09-28 02:30:10 | 0:02:47 | 0:02:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 02:32:57
Agent 1 | 3660 | 2010-09-28 03:14:23 | 0:03:19 | 0:03:00 | 0:00:12 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-28 03:17:42
Agent 2 | 7320 | 2010-09-28 03:17:29 | 0:00:13 | 0:00:13 |  |  | Outbound | 2010-09-28 03:17:42
Agent 3 | 7372 | 2010-09-28 03:21:34 | 0:00:35 | 0:00:09 | 0:00:21 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-28 03:22:09
Agent 4 | 3686 | 2010-09-28 03:21:47 | 0:00:22 | 0:00:22 |  |  | Outbound | 2010-09-28 03:22:09
Agent 5 | 7372 | 2010-09-28 04:06:21 | 0:01:39 | 0:01:39 |  |  | Outbound | 2010-09-28 04:08:00
Agent 6 | 3660 | 2010-09-28 04:21:59 | 0:00:44 | 0:00:23 | 0:00:17 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-28 04:22:43
Agent 7 | 7320 | 2010-09-28 04:22:25 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-09-28 04:22:43
Agent 8 | 7372 | 2010-09-28 04:34:32 | 0:03:52 | 0:03:51 | 0:00:02 | 0:00:00 | Inbound ACD | 2010-09-28 04:38:24
Agent 9 | 3686 | 2010-09-28 04:34:42 | 0:00:52 | 0:00:52 |  |  | Outbound | 2010-09-28 04:35:34
Agent 1 | 7320 | 2010-09-28 05:38:32 | 0:07:00 | 0:06:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 05:45:32
Agent 1 | 3686 | 2010-09-28 05:45:47 | 0:01:21 | 0:01:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 05:47:08
Agent 2 | 7320 | 2010-09-28 06:14:16 | 0:04:33 | 0:04:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 06:18:49
Agent 3 | 7320 | 2010-09-28 06:33:59 | 0:00:05 | 0:00:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 06:34:04
Agent 4 | 3708 | 2010-09-28 07:38:45 | 0:00:29 | 0:00:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 07:39:14
Agent 5 | 7416 | 2010-09-28 07:40:49 | 0:04:46 | 0:04:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 07:45:35
Agent 6 | 3686 | 2010-09-28 07:44:41 | 0:01:26 | 0:01:26 |  |  | Outbound | 2010-09-28 07:46:07
Agent 7 | 7416 | 2010-09-28 07:46:36 | 0:02:21 | 0:02:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 07:48:57
Agent 8 | 7372 | 2010-09-28 07:46:56 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-28 07:46:57
Agent 9 | 3632 | 2010-09-28 07:47:34 | 0:11:57 | 0:11:50 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-28 07:59:31
Agent 1 | 7416 | 2010-09-28 07:52:10 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-28 07:52:13
Agent 1 | 3708 | 2010-09-28 07:52:13 | 0:05:00 | 0:05:00 |  |  | Outbound | 2010-09-28 07:57:13
Agent 1 | 3708 | 2010-09-28 08:05:31 | 0:01:52 | 0:01:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 08:07:23
Agent 2 | 7416 | 2010-09-28 08:18:05 | 0:02:46 | 0:02:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 08:20:51
Agent 3 | 7416 | 2010-09-28 08:26:18 | 0:03:47 | 0:03:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 08:30:05
Agent 4 | 7264 | 2010-09-28 08:39:57 | 0:06:11 | 0:06:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 08:46:08
Agent 5 | 3632 | 2010-09-28 08:46:08 | 0:06:09 | 0:06:07 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-28 08:52:17
Agent 6 | 3632 | 2010-09-28 09:11:34 | 0:10:35 | 0:09:45 | 0:00:43 | 0:00:20 | Inbound ACD | 2010-09-28 09:22:09
Agent 7 | 3708 | 2010-09-28 09:18:46 | 0:01:03 | 0:00:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 09:19:49
Agent 8 | 7416 | 2010-09-28 09:23:34 | 0:09:39 | 0:09:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 09:33:13
Agent 9 | 3708 | 2010-09-28 09:33:22 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 09:33:32
Agent 1 | 7416 | 2010-09-28 09:33:33 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-28 09:33:34
Agent 1 | 3632 | 2010-09-28 09:44:09 | 0:36:36 | 0:34:43 | 0:02:50 | 0:00:00 | Inbound ACD, Conference | 2010-09-28 10:20:45
Agent 2 | 7264 | 2010-09-28 09:50:02 | 0:01:07 | 0:01:07 |  |  | Outbound | 2010-09-28 09:51:09
Agent 3 | 7416 | 2010-09-28 09:53:13 | 0:00:45 | 0:00:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 09:53:58
Agent 4 | 7416 | 2010-09-28 10:05:13 | 0:02:25 | 0:02:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 10:07:38
Agent 5 | 7416 | 2010-09-28 10:08:42 | 0:04:24 | 0:04:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 10:13:06
Agent 6 | 7264 | 2010-09-28 10:33:09 | 0:01:38 | 0:01:34 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-28 10:34:47
Agent 7 | 7264 | 2010-09-28 11:13:04 | 0:01:20 | 0:00:10 | 0:01:06 | 0:00:00 | Inbound ACD | 2010-09-28 11:14:24
Agent 8 | 7264 | 2010-09-28 11:14:27 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-28 11:14:28
Agent 9 | 7416 | 2010-09-28 11:37:59 | 0:00:38 | 0:00:28 | 0:00:02 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-28 11:38:37
Agent 1 | 7416 | 2010-09-28 11:38:34 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-28 11:38:37
Agent 1 | 3708 | 2010-09-28 11:39:01 | 0:01:01 | 0:00:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 11:40:02
Agent 1 | 7416 | 2010-09-28 11:40:02 | 0:00:45 | 0:00:45 |  |  | Outbound | 2010-09-28 11:40:47
Agent 2 | 7264 | 2010-09-28 11:45:02 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 11:45:12
Agent 3 | 7416 | 2010-09-28 11:51:34 | 0:00:21 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 11:51:55
Agent 4 | 7416 | 2010-09-28 11:59:38 | 0:05:38 | 0:05:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 12:05:16
Agent 5 | 7416 | 2010-09-28 12:53:06 | 0:00:14 | 0:00:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 12:53:20
Agent 6 | 3708 | 2010-09-28 13:29:15 | 0:00:44 | 0:00:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 13:29:59
Agent 7 | 3708 | 2010-09-28 13:53:22 | 0:05:23 | 0:05:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 13:58:45
Agent 8 | 3708 | 2010-09-28 13:59:34 | 0:00:14 | 0:00:14 |  |  | Outbound | 2010-09-28 13:59:48
Agent 9 | 7264 | 2010-09-28 14:09:17 | 0:05:06 | 0:04:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 14:14:23
Agent 1 | 7416 | 2010-09-28 14:22:50 | 0:06:55 | 0:06:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 14:29:45
Agent 1 | 3632 | 2010-09-28 14:37:00 | 0:00:32 | 0:00:29 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-28 14:37:32
Agent 2 | 7416 | 2010-09-28 14:41:47 | 0:00:20 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 14:42:07
Agent 3 | 7264 | 2010-09-28 14:57:44 | 0:04:22 | 0:04:14 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-28 15:02:06
Agent 4 | 3708 | 2010-09-28 15:02:02 | 0:00:47 | 0:00:47 |  |  | Outbound | 2010-09-28 15:02:49
Agent 5 | 7264 | 2010-09-28 15:04:17 | 0:44:23 | 0:44:06 | 0:00:22 | 0:00:20 | Inbound ACD, Conference | 2010-09-28 15:48:40
Agent 6 | 7416 | 2010-09-28 15:05:29 | 0:00:17 | 0:00:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 15:05:46
Agent 7 | 3632 | 2010-09-28 15:15:36 | 0:00:12 | 0:00:12 |  |  | Outbound | 2010-09-28 15:15:48
Agent 8 | 3708 | 2010-09-28 15:27:05 | 0:08:29 | 0:07:39 | 0:01:30 | 0:00:00 | Inbound ACD, Conference | 2010-09-28 15:35:34
Agent 9 | 7416 | 2010-09-28 15:29:43 | 0:00:46 | 0:00:46 |  |  | Outbound | 2010-09-28 15:30:29
Agent 1 | 3708 | 2010-09-28 15:43:52 | 0:02:11 | 0:02:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-28 15:46:03
Agent 1 | 3686 | 2010-09-29 01:20:29 | 0:08:25 | 0:08:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 01:28:54
Agent 1 | 7320 | 2010-09-29 02:09:43 | 0:03:34 | 0:03:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 02:13:17
Agent 2 | 7372 | 2010-09-29 02:15:28 | 0:02:27 | 0:02:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 02:17:55
Agent 3 | 3660 | 2010-09-29 02:18:35 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 02:18:45
Agent 4 | 7372 | 2010-09-29 02:18:45 | 0:07:49 | 0:07:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 02:26:34
Agent 5 | 7372 | 2010-09-29 02:28:58 | 0:07:34 | 0:07:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 02:36:32
Agent 6 | 3660 | 2010-09-29 02:43:29 | 0:07:26 | 0:11:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 02:50:55
Agent 7 | 7372 | 2010-09-29 02:43:36 | 0:00:09 | 0:00:09 |  |  | Outbound | 2010-09-29 02:43:45
Agent 8 | 7372 | 2010-09-29 02:43:46 | 0:07:22 | 0:07:22 |  |  | Outbound | 2010-09-29 02:51:08
Agent 9 | 7320 | 2010-09-29 03:14:05 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-29 03:14:15
Agent 1 | 7372 | 2010-09-29 03:14:17 | 0:03:14 | 0:02:55 | 0:00:14 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-29 03:17:31
Agent 1 | 3686 | 2010-09-29 03:17:16 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-09-29 03:17:31
Agent 2 | 7320 | 2010-09-29 03:49:49 | 0:00:13 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 03:50:02
Agent 3 | 3686 | 2010-09-29 03:50:06 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-29 03:50:08
Agent 4 | 7320 | 2010-09-29 04:22:14 | 0:00:27 | 0:00:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 04:22:41
Agent 5 | 3686 | 2010-09-29 05:19:49 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 05:19:59
Agent 6 | 7372 | 2010-09-29 05:20:00 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-29 05:20:01
Agent 7 | 3660 | 2010-09-29 05:23:54 | 0:12:48 | 0:12:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 05:36:42
Agent 8 | 7372 | 2010-09-29 06:24:29 | 0:07:50 | 0:07:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 06:32:19
Agent 9 | 7320 | 2010-09-29 06:30:12 | 0:02:35 | 0:02:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 06:32:47
Agent 1 | 7320 | 2010-09-29 06:49:03 | 0:01:04 | 0:01:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 06:50:07
Agent 1 | 7416 | 2010-09-29 07:22:23 | 0:01:39 | 0:01:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 07:24:02
Agent 1 | 3708 | 2010-09-29 07:26:05 | 0:03:46 | 0:03:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 07:29:51
Agent 2 | 7264 | 2010-09-29 07:34:45 | 0:06:19 | 0:06:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 07:41:04
Agent 3 | 3686 | 2010-09-29 07:48:07 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-29 07:48:08
Agent 4 | 7372 | 2010-09-29 07:57:25 | 0:13:07 | 0:13:07 |  |  | Outbound | 2010-09-29 08:10:32
Agent 5 | 3708 | 2010-09-29 08:05:27 | 0:07:37 | 0:07:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 08:13:04
Agent 6 | 7416 | 2010-09-29 08:13:19 | 0:00:31 | 0:00:31 |  |  | Outbound | 2010-09-29 08:13:50
Agent 7 | 7416 | 2010-09-29 08:13:51 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-09-29 08:13:55
Agent 8 | 7416 | 2010-09-29 08:13:59 | 0:03:51 | 0:03:51 |  |  | Outbound | 2010-09-29 08:17:50
Agent 9 | 7416 | 2010-09-29 08:22:40 | 0:00:23 | 0:00:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 08:23:03
Agent 1 | 3708 | 2010-09-29 08:23:43 | 0:01:27 | 0:01:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 08:25:10
Agent 1 | 7416 | 2010-09-29 08:31:02 | 0:02:47 | 0:02:01 | 0:01:00 | 0:00:00 | Inbound ACD, Conference | 2010-09-29 08:33:49
Agent 2 | 3708 | 2010-09-29 08:31:32 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-09-29 08:31:47
Agent 3 | 7416 | 2010-09-29 08:33:15 | 0:00:23 | 0:00:23 |  |  | Outbound | 2010-09-29 08:33:38
Agent 4 | 7416 | 2010-09-29 08:38:26 | 0:01:53 | 0:01:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 08:40:19
Agent 5 | 7264 | 2010-09-29 08:53:09 | 0:01:30 | 0:01:25 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-29 08:54:39
Agent 6 | 7416 | 2010-09-29 08:54:50 | 0:14:14 | 0:11:27 | 0:02:41 | 0:00:00 | Inbound ACD, Conference | 2010-09-29 09:09:04
Agent 7 | 7416 | 2010-09-29 09:03:50 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-09-29 09:03:55
Agent 8 | 7416 | 2010-09-29 09:23:50 | 0:04:38 | 0:04:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 09:28:28
Agent 9 | 7416 | 2010-09-29 09:39:49 | 0:00:03 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 09:39:52
Agent 1 | 7416 | 2010-09-29 09:39:57 | 0:02:12 | 0:02:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 09:42:09
Agent 1 | 3708 | 2010-09-29 09:42:33 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-29 09:42:34
Agent 1 | 3708 | 2010-09-29 09:48:14 | 01:26:39 | 01:10:53 | 0:15:38 | 0:00:00 | Inbound ACD | 2010-09-29 11:14:53
Agent 2 | 7264 | 2010-09-29 10:14:47 | 0:02:12 | 0:02:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 10:16:59
Agent 3 | 7264 | 2010-09-29 10:51:30 | 0:05:28 | 0:05:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 10:56:58
Agent 4 | 3632 | 2010-09-29 11:19:12 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 11:19:13
Agent 5 | 7264 | 2010-09-29 11:20:41 | 0:07:29 | 0:07:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 11:28:10
Agent 6 | 7416 | 2010-09-29 11:39:24 | 0:06:51 | 0:06:51 |  |  | Outbound | 2010-09-29 11:46:15
Agent 7 | 7416 | 2010-09-29 11:53:09 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-29 11:53:11
Agent 8 | 7416 | 2010-09-29 11:53:12 | 0:00:14 | 0:00:14 |  |  | Outbound | 2010-09-29 11:53:26
Agent 9 | 3708 | 2010-09-29 11:58:34 | 0:00:37 | 0:00:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 11:59:11
Agent 1 | 7416 | 2010-09-29 12:06:28 | 0:48:58 | 0:48:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 12:55:26
Agent 1 | 7416 | 2010-09-29 12:55:45 | 0:12:34 | 0:12:34 |  |  | Outbound | 2010-09-29 13:08:19
Agent 2 | 7416 | 2010-09-29 13:08:20 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-29 13:08:20
Agent 3 | 3708 | 2010-09-29 13:11:20 | 0:02:49 | 0:02:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 13:14:09
Agent 4 | 3708 | 2010-09-29 13:30:31 | 0:02:46 | 0:02:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 13:33:17
Agent 5 | 7416 | 2010-09-29 13:34:32 | 0:00:08 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 13:34:40
Agent 6 | 7416 | 2010-09-29 13:34:41 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-29 13:34:44
Agent 7 | 3708 | 2010-09-29 13:34:48 | 0:00:49 | 0:00:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 13:35:37
Agent 8 | 7416 | 2010-09-29 13:41:03 | 0:07:46 | 0:07:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 13:48:49
Agent 9 | 7416 | 2010-09-29 13:55:43 | 0:07:14 | 0:06:48 | 0:00:32 | 0:00:00 | Inbound ACD, Conference | 2010-09-29 14:02:57
Agent 1 | 7416 | 2010-09-29 14:00:15 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-09-29 14:00:19
Agent 1 | 3708 | 2010-09-29 14:00:22 | 0:00:14 | 0:00:14 |  |  | Outbound | 2010-09-29 14:00:36
Agent 1 | 7416 | 2010-09-29 14:10:01 | 0:03:13 | 0:03:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 14:13:14
Agent 2 | 3708 | 2010-09-29 14:35:23 | 0:03:24 | 0:03:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 14:38:47
Agent 3 | 7416 | 2010-09-29 14:50:08 | 0:01:57 | 0:01:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 14:52:05
Agent 4 | 7416 | 2010-09-29 15:13:57 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 15:14:07
Agent 5 | 3632 | 2010-09-29 15:14:08 | 0:00:33 | 0:00:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 15:14:41
Agent 6 | 7264 | 2010-09-29 15:15:41 | 0:00:27 | 0:00:27 |  |  | Inbound Non-ACD | 2010-09-29 15:16:08
Agent 7 | 7416 | 2010-09-29 15:37:48 | 0:01:41 | 0:01:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 15:39:29
Agent 8 | 7264 | 2010-09-29 15:39:34 | 0:01:49 | 0:01:12 | 0:00:31 | 0:00:20 | Inbound ACD | 2010-09-29 15:41:23
Agent 9 | 7264 | 2010-09-29 15:46:19 | 0:02:53 | 0:02:44 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-29 15:49:12
Agent 1 | 7320 | 2010-09-29 22:35:20 | 0:02:06 | 0:02:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 22:37:26
Agent 1 | 3660 | 2010-09-29 22:59:30 | 0:01:56 | 0:01:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-29 23:01:26
Agent 2 | 7320 | 2010-09-30 01:29:38 | 0:01:52 | 0:01:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 01:31:30
Agent 3 | 7372 | 2010-09-30 01:41:52 | 0:00:26 | 0:00:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 01:42:18
Agent 4 | 3660 | 2010-09-30 01:49:19 | 0:04:54 | 0:04:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 01:54:13
Agent 5 | 7372 | 2010-09-30 01:54:00 | 0:23:29 | 0:21:59 | 0:02:13 | 0:00:00 | Inbound ACD | 2010-09-30 02:17:29
Agent 6 | 7320 | 2010-09-30 01:57:43 | 0:00:31 | 0:00:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 01:58:14
Agent 7 | 3660 | 2010-09-30 02:27:22 | 0:00:45 | 0:00:24 | 0:00:14 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-09-30 02:28:07
Agent 8 | 7320 | 2010-09-30 02:27:52 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-09-30 02:28:07
Agent 9 | 7372 | 2010-09-30 02:49:15 | 0:00:55 | 0:00:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 02:50:10
Agent 1 | 3686 | 2010-09-30 03:10:59 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-30 03:11:01
Agent 1 | 7372 | 2010-09-30 03:11:35 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-30 03:11:35
Agent 1 | 7320 | 2010-09-30 03:22:07 | 0:00:29 | 0:00:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 03:22:36
Agent 2 | 3686 | 2010-09-30 03:22:38 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-30 03:22:41
Agent 3 | 7320 | 2010-09-30 03:24:51 | 0:02:43 | 0:02:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 03:27:34
Agent 4 | 7372 | 2010-09-30 03:57:30 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-30 03:57:31
Agent 5 | 3660 | 2010-09-30 05:03:57 | 0:08:21 | 0:08:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 05:12:18
Agent 6 | 7372 | 2010-09-30 06:06:59 | 0:00:04 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 06:07:03
Agent 7 | 7372 | 2010-09-30 06:07:03 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-09-30 06:07:07
Agent 8 | 3686 | 2010-09-30 06:07:45 | 0:00:17 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 06:08:02
Agent 9 | 7372 | 2010-09-30 06:12:55 | 0:00:12 | 0:00:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 06:13:07
Agent 1 | 7372 | 2010-09-30 06:19:42 | 0:00:15 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 06:19:57
Agent 1 | 3686 | 2010-09-30 06:22:07 | 0:12:02 | 0:09:43 | 0:05:33 | 0:00:00 | Inbound ACD | 2010-09-30 06:34:09
Agent 2 | 7372 | 2010-09-30 06:28:08 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-30 06:28:10
Agent 3 | 7372 | 2010-09-30 06:31:02 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-30 06:31:03
Agent 4 | 3660 | 2010-09-30 06:43:00 | 0:02:06 | 0:02:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 06:45:06
Agent 5 | 7372 | 2010-09-30 07:00:39 | 0:16:26 | 0:16:21 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-30 07:17:05
Agent 6 | 7416 | 2010-09-30 07:13:30 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-09-30 07:13:36
Agent 7 | 3708 | 2010-09-30 07:13:37 | 0:00:52 | 0:00:52 |  |  | Outbound | 2010-09-30 07:14:29
Agent 8 | 7416 | 2010-09-30 07:14:32 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-09-30 07:14:36
Agent 9 | 7416 | 2010-09-30 07:14:52 | 0:00:28 | 0:00:28 |  |  | Outbound | 2010-09-30 07:15:20
Agent 1 | 7416 | 2010-09-30 07:20:50 | 0:00:28 | 0:00:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 07:21:18
Agent 1 | 7416 | 2010-09-30 07:27:23 | 0:07:01 | 0:06:35 | 0:00:20 | 0:00:00 | Inbound ACD | 2010-09-30 07:34:24
Agent 1 | 7416 | 2010-09-30 07:34:24 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-30 07:34:25
Agent 2 | 7416 | 2010-09-30 07:39:28 | 0:00:58 | 0:00:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 07:40:26
Agent 3 | 7416 | 2010-09-30 07:43:47 | 0:10:39 | 0:10:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 07:54:26
Agent 4 | 7264 | 2010-09-30 07:49:14 | 0:01:44 | 0:01:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 07:50:58
Agent 5 | 3686 | 2010-09-30 07:49:26 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-30 07:49:29
Agent 6 | 7416 | 2010-09-30 08:00:45 | 0:10:53 | 0:10:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 08:11:38
Agent 7 | 7416 | 2010-09-30 08:14:58 | 0:02:53 | 0:02:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 08:17:51
Agent 8 | 7416 | 2010-09-30 08:20:51 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-30 08:20:52
Agent 9 | 3708 | 2010-09-30 08:23:32 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-30 08:23:34
Agent 1 | 7264 | 2010-09-30 08:32:54 | 0:02:16 | 0:02:08 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-30 08:35:10
Agent 1 | 3708 | 2010-09-30 08:34:42 | 0:02:36 | 0:02:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 08:37:18
Agent 2 | 7416 | 2010-09-30 08:38:41 | 0:02:24 | 0:02:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 08:41:05
Agent 3 | 7416 | 2010-09-30 08:41:06 | 0:01:06 | 0:01:06 |  |  | Outbound | 2010-09-30 08:42:12
Agent 4 | 7416 | 2010-09-30 08:42:43 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-09-30 08:42:47
Agent 5 | 3708 | 2010-09-30 08:42:47 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-30 08:42:50
Agent 6 | 7416 | 2010-09-30 08:42:50 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-30 08:42:53
Agent 7 | 7416 | 2010-09-30 08:42:57 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-30 08:43:00
Agent 8 | 3708 | 2010-09-30 08:43:00 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-30 08:43:02
Agent 9 | 7416 | 2010-09-30 08:43:03 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-09-30 08:43:05
Agent 1 | 3708 | 2010-09-30 08:45:23 | 0:01:29 | 0:01:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 08:46:52
Agent 1 | 7416 | 2010-09-30 08:47:02 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-30 08:47:03
Agent 1 | 7416 | 2010-09-30 08:49:27 | 0:01:57 | 0:01:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 08:51:24
Agent 2 | 3708 | 2010-09-30 08:55:32 | 0:02:08 | 0:02:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 08:57:40
Agent 3 | 7264 | 2010-09-30 08:58:06 | 0:17:15 | 0:17:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-30 09:15:21
Agent 4 | 7416 | 2010-09-30 09:00:26 | 0:01:55 | 0:01:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 09:02:21
Agent 5 | 7416 | 2010-09-30 09:09:11 | 0:00:57 | 0:00:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 09:10:08
Agent 6 | 7416 | 2010-09-30 09:10:29 | 0:00:12 | 0:00:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 09:10:41
Agent 7 | 7264 | 2010-09-30 09:22:23 | 0:19:27 | 0:18:49 | 0:00:31 | 0:00:00 | Inbound ACD | 2010-09-30 09:41:50
Agent 8 | 7416 | 2010-09-30 09:31:14 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-09-30 09:31:19
Agent 9 | 7416 | 2010-09-30 09:31:26 | 0:08:02 | 0:08:02 |  |  | Outbound | 2010-09-30 09:39:28
Agent 1 | 7416 | 2010-09-30 09:45:11 | 0:00:31 | 0:00:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 09:45:42
Agent 1 | 7416 | 2010-09-30 10:00:24 | 0:00:29 | 0:00:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 10:00:53
Agent 2 | 7416 | 2010-09-30 10:06:25 | 0:00:52 | 0:00:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 10:07:17
Agent 3 | 3708 | 2010-09-30 10:08:42 | 0:05:05 | 0:04:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 10:13:47
Agent 4 | 7264 | 2010-09-30 10:14:56 | 0:04:26 | 0:04:21 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-30 10:19:22
Agent 5 | 7416 | 2010-09-30 10:21:13 | 0:01:31 | 0:01:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 10:22:44
Agent 6 | 3708 | 2010-09-30 10:43:53 | 0:01:21 | 0:01:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 10:45:14
Agent 7 | 7416 | 2010-09-30 10:46:09 | 0:00:54 | 0:00:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 10:47:03
Agent 8 | 7416 | 2010-09-30 10:49:00 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-30 10:49:03
Agent 9 | 3708 | 2010-09-30 10:49:04 | 0:00:24 | 0:00:24 |  |  | Outbound | 2010-09-30 10:49:28
Agent 1 | 7416 | 2010-09-30 10:50:21 | 0:01:10 | 0:01:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 10:51:31
Agent 1 | 7416 | 2010-09-30 11:03:31 | 0:03:10 | 0:01:59 | 0:01:08 | 0:00:00 | Inbound ACD | 2010-09-30 11:06:41
Agent 1 | 3708 | 2010-09-30 11:06:41 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-30 11:06:42
Agent 2 | 7416 | 2010-09-30 11:26:56 | 0:01:35 | 0:01:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 11:28:31
Agent 3 | 7264 | 2010-09-30 11:47:05 | 0:01:18 | 0:01:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 11:48:23
Agent 4 | 3708 | 2010-09-30 12:12:46 | 0:05:06 | 0:05:06 |  |  | Outbound | 2010-09-30 12:17:52
Agent 5 | 7264 | 2010-09-30 12:21:31 | 0:00:46 | 0:00:42 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-30 12:22:17
Agent 6 | 3632 | 2010-09-30 12:26:32 | 0:06:05 | 0:06:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 12:32:37
Agent 7 | 7416 | 2010-09-30 12:31:38 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-30 12:31:41
Agent 8 | 3708 | 2010-09-30 12:31:44 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-30 12:31:47
Agent 9 | 7416 | 2010-09-30 12:32:03 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-09-30 12:32:06
Agent 1 | 3708 | 2010-09-30 12:32:33 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-30 12:32:34
Agent 1 | 7416 | 2010-09-30 13:08:28 | 0:04:46 | 0:04:46 |  |  | Outbound | 2010-09-30 13:13:14
Agent 2 | 7416 | 2010-09-30 13:32:02 | 0:03:59 | 0:03:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 13:36:01
Agent 3 | 7416 | 2010-09-30 13:36:50 | 0:03:18 | 0:03:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 13:40:08
Agent 4 | 3708 | 2010-09-30 13:40:08 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-09-30 13:40:09
Agent 5 | 7416 | 2010-09-30 13:40:09 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-09-30 13:40:09
Agent 6 | 3708 | 2010-09-30 13:59:27 | 0:05:07 | 0:05:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 14:04:34
Agent 7 | 7264 | 2010-09-30 14:01:28 | 0:00:18 | 0:00:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-30 14:01:46
Agent 8 | 7264 | 2010-09-30 14:11:36 | 0:23:47 | 0:23:39 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-30 14:35:23
Agent 9 | 3708 | 2010-09-30 14:32:20 | 0:00:47 | 0:00:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 14:33:07
Agent 1 | 3708 | 2010-09-30 14:39:27 | 0:00:07 | 0:00:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 14:39:34
Agent 1 | 3708 | 2010-09-30 14:40:21 | 0:02:55 | 0:02:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 14:43:16
Agent 1 | 7264 | 2010-09-30 14:43:06 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 14:43:16
Agent 2 | 3708 | 2010-09-30 15:01:46 | 0:09:51 | 0:05:15 | 0:04:29 | 0:00:00 | Inbound ACD | 2010-09-30 15:11:37
Agent 3 | 7416 | 2010-09-30 15:06:53 | 0:04:29 | 0:04:29 |  |  | Outbound | 2010-09-30 15:11:22
Agent 4 | 7416 | 2010-09-30 15:16:52 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-09-30 15:16:57
Agent 5 | 3708 | 2010-09-30 15:16:57 | 0:03:40 | 0:03:40 |  |  | Outbound | 2010-09-30 15:20:37
Agent 6 | 7264 | 2010-09-30 15:56:00 | 0:00:10 | 0:00:06 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-09-30 15:56:10
Agent 7 | 7372 | 2010-09-30 23:42:47 | 0:02:02 | 0:01:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-09-30 23:44:49
Agent 8 | 3686 | 2010-10-01 01:57:16 | 0:02:07 | 0:01:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 01:59:23
Agent 9 | 7372 | 2010-10-01 01:59:44 | 0:01:03 | 0:01:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 02:00:47
Agent 1 | 7372 | 2010-10-01 02:02:39 | 0:00:02 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 02:02:41
Agent 1 | 3686 | 2010-10-01 02:02:42 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-01 02:02:44
Agent 2 | 7372 | 2010-10-01 02:33:19 | 0:04:48 | 0:04:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 02:38:07
Agent 3 | 3686 | 2010-10-01 04:37:31 | 0:14:42 | 0:14:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 04:52:13
Agent 4 | 7372 | 2010-10-01 05:31:02 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 05:31:12
Agent 5 | 3686 | 2010-10-01 05:35:46 | 0:04:47 | 0:04:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 05:40:33
Agent 6 | 7372 | 2010-10-01 06:13:22 | 0:06:24 | 0:09:10 | 0:00:48 | 0:00:00 | Inbound ACD | 2010-10-01 06:19:46
Agent 7 | 7372 | 2010-10-01 06:21:55 | 0:01:10 | 0:01:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 06:23:05
Agent 8 | 3686 | 2010-10-01 06:26:40 | 0:01:15 | 0:01:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 06:27:55
Agent 9 | 7372 | 2010-10-01 06:31:49 | 0:03:16 | 0:03:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 06:35:05
Agent 1 | 7372 | 2010-10-01 06:36:59 | 0:13:05 | 0:13:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 06:50:04
Agent 1 | 3686 | 2010-10-01 06:57:23 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 06:57:33
Agent 1 | 7372 | 2010-10-01 06:58:35 | 0:00:18 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 06:58:53
Agent 2 | 7372 | 2010-10-01 07:00:35 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 07:00:45
Agent 3 | 3686 | 2010-10-01 07:01:03 | 0:09:02 | 0:09:00 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-01 07:10:05
Agent 4 | 7264 | 2010-10-01 07:01:11 | 0:05:38 | 0:05:32 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-01 07:06:49
Agent 5 | 7264 | 2010-10-01 07:07:09 | 0:05:12 | 0:05:07 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-01 07:12:21
Agent 6 | 7372 | 2010-10-01 07:10:26 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 07:10:36
Agent 7 | 3632 | 2010-10-01 07:12:41 | 0:03:15 | 0:03:10 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-01 07:15:56
Agent 8 | 7264 | 2010-10-01 07:16:16 | 0:02:26 | 0:02:23 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-01 07:18:42
Agent 9 | 7416 | 2010-10-01 07:16:35 | 0:05:11 | 0:05:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 07:21:46
Agent 1 | 3632 | 2010-10-01 07:19:02 | 0:15:24 | 0:14:45 | 0:00:32 | 0:00:20 | Inbound ACD | 2010-10-01 07:34:26
Agent 1 | 3686 | 2010-10-01 07:20:15 | 0:00:12 | 0:00:12 |  |  | Outbound | 2010-10-01 07:20:27
Agent 2 | 7372 | 2010-10-01 07:23:30 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-10-01 07:23:45
Agent 3 | 3708 | 2010-10-01 07:30:35 | 0:01:46 | 0:01:24 | 0:00:34 | 0:00:00 | Inbound ACD, Conference | 2010-10-01 07:32:21
Agent 4 | 7416 | 2010-10-01 07:31:19 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-10-01 07:31:37
Agent 5 | 7372 | 2010-10-01 07:31:47 | 0:08:35 | 0:08:35 |  |  | Outbound | 2010-10-01 07:40:22
Agent 6 | 3632 | 2010-10-01 07:35:45 | 0:00:19 | 0:00:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 07:36:04
Agent 7 | 7416 | 2010-10-01 07:36:07 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-01 07:36:09
Agent 8 | 7264 | 2010-10-01 07:41:22 | 0:02:47 | 0:02:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 07:44:09
Agent 9 | 7372 | 2010-10-01 07:41:42 | 0:02:05 | 0:02:05 |  |  | Outbound | 2010-10-01 07:43:47
Agent 1 | 3632 | 2010-10-01 07:44:13 | 0:02:25 | 0:02:19 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-01 07:46:38
Agent 1 | 7264 | 2010-10-01 07:46:58 | 0:01:38 | 0:01:32 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-01 07:48:36
Agent 1 | 3708 | 2010-10-01 07:50:41 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-01 07:50:42
Agent 2 | 7416 | 2010-10-01 07:53:08 | 0:04:29 | 0:04:29 |  |  | Outbound | 2010-10-01 07:57:37
Agent 3 | 3632 | 2010-10-01 07:53:57 | 0:00:54 | 0:00:31 | 0:00:15 | 0:00:00 | Inbound ACD | 2010-10-01 07:54:51
Agent 4 | 3632 | 2010-10-01 08:02:44 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 08:02:54
Agent 5 | 3708 | 2010-10-01 08:04:06 | 0:03:13 | 0:03:13 |  |  | Outbound | 2010-10-01 08:07:19
Agent 6 | 7264 | 2010-10-01 08:07:08 | 0:01:47 | 0:01:42 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-01 08:08:55
Agent 7 | 7416 | 2010-10-01 08:10:53 | 0:01:39 | 0:01:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 08:12:32
Agent 8 | 7416 | 2010-10-01 08:13:32 | 0:06:08 | 0:06:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 08:19:40
Agent 9 | 7264 | 2010-10-01 08:16:30 | 0:03:19 | 0:03:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-01 08:19:49
Agent 1 | 7264 | 2010-10-01 08:20:10 | 0:01:53 | 0:01:49 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-01 08:22:03
Agent 1 | 3708 | 2010-10-01 08:20:37 | 0:00:47 | 0:00:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 08:21:24
Agent 2 | 7416 | 2010-10-01 08:21:42 | 0:01:15 | 0:01:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 08:22:57
Agent 3 | 7264 | 2010-10-01 08:22:24 | 0:03:10 | 0:03:06 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-01 08:25:34
Agent 4 | 3708 | 2010-10-01 08:23:27 | 0:01:29 | 0:01:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 08:24:56
Agent 5 | 7416 | 2010-10-01 08:25:05 | 0:04:36 | 0:02:57 | 0:01:31 | 0:00:00 | Inbound ACD | 2010-10-01 08:29:41
Agent 6 | 7264 | 2010-10-01 08:31:46 | 0:01:19 | 0:01:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 08:33:05
Agent 7 | 3708 | 2010-10-01 08:42:55 | 0:03:37 | 0:03:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 08:46:32
Agent 8 | 7416 | 2010-10-01 08:47:27 | 0:01:28 | 0:01:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 08:48:55
Agent 9 | 3708 | 2010-10-01 08:49:06 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-01 08:49:07
Agent 1 | 7416 | 2010-10-01 08:50:28 | 0:01:43 | 0:01:43 |  |  | Outbound | 2010-10-01 08:52:11
Agent 1 | 3632 | 2010-10-01 08:57:21 | 0:02:31 | 0:02:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 08:59:52
Agent 1 | 7416 | 2010-10-01 09:04:53 | 0:03:27 | 0:03:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 09:08:20
Agent 2 | 3708 | 2010-10-01 09:08:20 | 0:00:12 | 0:00:12 |  |  | Outbound | 2010-10-01 09:08:32
Agent 3 | 7416 | 2010-10-01 09:10:25 | 0:07:32 | 0:07:32 |  |  | Outbound | 2010-10-01 09:17:57
Agent 4 | 3632 | 2010-10-01 09:29:10 | 0:08:02 | 0:07:57 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-01 09:37:12
Agent 5 | 7416 | 2010-10-01 09:36:24 | 0:00:49 | 0:00:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 09:37:13
Agent 6 | 3708 | 2010-10-01 09:39:06 | 0:02:51 | 0:02:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 09:41:57
Agent 7 | 7264 | 2010-10-01 09:39:43 | 0:05:32 | 0:05:28 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-01 09:45:15
Agent 8 | 3708 | 2010-10-01 09:43:04 | 0:02:38 | 0:02:38 |  |  | Outbound | 2010-10-01 09:45:42
Agent 9 | 7416 | 2010-10-01 09:46:10 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-10-01 09:46:14
Agent 1 | 3708 | 2010-10-01 09:49:19 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-10-01 09:49:19
Agent 1 | 7416 | 2010-10-01 09:50:55 | 0:02:09 | 0:02:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 09:53:04
Agent 2 | 7416 | 2010-10-01 09:56:31 | 0:03:59 | 0:03:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 10:00:30
Agent 3 | 7416 | 2010-10-01 10:11:10 | 0:08:40 | 0:08:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 10:19:50
Agent 4 | 3708 | 2010-10-01 10:19:51 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-10-01 10:19:51
Agent 5 | 7416 | 2010-10-01 10:20:11 | 0:02:06 | 0:02:06 |  |  | Outbound | 2010-10-01 10:22:17
Agent 6 | 3708 | 2010-10-01 10:22:21 | 0:01:32 | 0:01:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 10:23:53
Agent 7 | 7416 | 2010-10-01 10:51:52 | 0:11:32 | 0:11:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 11:03:24
Agent 8 | 3632 | 2010-10-01 10:56:12 | 0:00:25 | 0:00:17 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-01 10:56:37
Agent 9 | 3632 | 2010-10-01 11:06:34 | 0:19:38 | 0:15:56 | 0:03:35 | 0:00:00 | Inbound ACD | 2010-10-01 11:26:12
Agent 1 | 7416 | 2010-10-01 11:20:23 | 0:06:50 | 0:06:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 11:27:13
Agent 1 | 3632 | 2010-10-01 11:44:09 | 0:00:58 | 0:00:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 11:45:07
Agent 1 | 7264 | 2010-10-01 11:54:53 | 0:01:38 | 0:01:33 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-01 11:56:31
Agent 2 | 7264 | 2010-10-01 11:57:32 | 0:01:55 | 0:01:50 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-01 11:59:27
Agent 3 | 3632 | 2010-10-01 12:06:42 | 0:02:19 | 0:02:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 12:09:01
Agent 4 | 7264 | 2010-10-01 12:24:16 | 0:15:54 | 0:15:46 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-01 12:40:10
Agent 5 | 3632 | 2010-10-01 13:01:59 | 0:00:17 | 0:00:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-01 13:02:16
Agent 6 | 7264 | 2010-10-01 13:07:21 | 0:05:43 | 0:05:39 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-01 13:13:04
Agent 7 | 7416 | 2010-10-01 13:11:43 | 0:07:36 | 0:06:47 | 0:00:43 | 0:00:00 | Inbound ACD | 2010-10-01 13:19:19
Agent 8 | 7416 | 2010-10-01 13:56:29 | 0:00:17 | 0:00:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 13:56:46
Agent 9 | 3632 | 2010-10-01 14:44:02 | 0:04:32 | 0:03:27 | 0:01:00 | 0:00:20 | Inbound ACD | 2010-10-01 14:48:34
Agent 1 | 7416 | 2010-10-01 14:46:53 | 0:00:17 | 0:00:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 14:47:10
Agent 1 | 7264 | 2010-10-01 14:48:55 | 0:07:09 | 0:06:15 | 0:00:45 | 0:00:20 | Inbound ACD | 2010-10-01 14:56:04
Agent 2 | 7264 | 2010-10-01 14:56:25 | 0:01:47 | 0:01:42 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-01 14:58:12
Agent 3 | 7416 | 2010-10-01 14:57:52 | 0:00:15 | 0:00:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 14:58:07
Agent 4 | 7416 | 2010-10-01 15:16:01 | 0:04:23 | 0:04:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 15:20:24
Agent 5 | 7416 | 2010-10-01 15:20:26 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-10-01 15:20:26
Agent 6 | 3708 | 2010-10-01 15:24:34 | 0:08:30 | 0:08:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 15:33:04
Agent 7 | 7264 | 2010-10-01 15:34:24 | 0:05:25 | 0:02:19 | 0:02:56 | 0:00:00 | Inbound ACD | 2010-10-01 15:39:49
Agent 8 | 3708 | 2010-10-01 15:35:18 | 0:11:30 | 0:11:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-01 15:46:48
Agent 9 | 7372 | 2010-10-03 22:10:16 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-03 22:10:18
Agent 1 | 7372 | 2010-10-04 00:56:31 | 0:04:43 | 0:04:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 01:01:14
Agent 1 | 3686 | 2010-10-04 01:16:36 | 0:07:03 | 0:07:03 |  |  | Outbound | 2010-10-04 01:23:39
Agent 1 | 3686 | 2010-10-04 01:33:08 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-04 01:33:09
Agent 2 | 7372 | 2010-10-04 01:35:06 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-04 01:35:07
Agent 3 | 7372 | 2010-10-04 02:34:03 | 0:01:56 | 0:01:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 02:35:59
Agent 4 | 3686 | 2010-10-04 03:13:20 | 0:03:25 | 0:03:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 03:16:45
Agent 5 | 7372 | 2010-10-04 03:32:19 | 0:02:16 | 0:02:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 03:34:35
Agent 6 | 3686 | 2010-10-04 04:53:15 | 0:04:47 | 0:04:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 04:58:02
Agent 7 | 7372 | 2010-10-04 06:09:25 | 0:01:25 | 0:01:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 06:10:50
Agent 8 | 7372 | 2010-10-04 06:39:31 | 0:01:00 | 0:00:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 06:40:31
Agent 9 | 7372 | 2010-10-04 06:49:37 | 0:00:31 | 0:00:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 06:50:08
Agent 1 | 3686 | 2010-10-04 06:50:42 | 0:12:36 | 0:14:42 | 0:04:08 | 0:00:00 | Inbound ACD | 2010-10-04 07:03:18
Agent 1 | 7372 | 2010-10-04 07:01:13 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-04 07:01:15
Agent 2 | 7264 | 2010-10-04 07:02:48 | 0:17:32 | 0:17:28 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-04 07:20:20
Agent 3 | 7372 | 2010-10-04 07:07:13 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-04 07:07:15
Agent 4 | 3686 | 2010-10-04 07:16:24 | 0:03:08 | 0:03:08 |  |  | Outbound | 2010-10-04 07:19:32
Agent 5 | 7264 | 2010-10-04 07:23:02 | 0:02:01 | 0:01:55 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-04 07:25:03
Agent 6 | 7264 | 2010-10-04 07:25:23 | 0:01:23 | 0:01:18 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-04 07:26:46
Agent 7 | 3708 | 2010-10-04 07:25:57 | 0:13:52 | 0:13:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 07:39:49
Agent 8 | 7264 | 2010-10-04 07:27:18 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 07:27:28
Agent 9 | 7264 | 2010-10-04 07:30:04 | 0:03:09 | 0:03:05 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-04 07:33:13
Agent 1 | 7264 | 2010-10-04 07:33:33 | 0:00:14 | 0:00:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-04 07:33:47
Agent 1 | 3632 | 2010-10-04 07:38:48 | 0:00:18 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 07:39:06
Agent 1 | 3632 | 2010-10-04 07:44:31 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 07:44:41
Agent 2 | 7416 | 2010-10-04 07:45:34 | 0:02:58 | 0:02:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 07:48:32
Agent 3 | 7264 | 2010-10-04 07:51:32 | 0:06:42 | 0:06:38 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-04 07:58:14
Agent 4 | 7264 | 2010-10-04 08:01:55 | 0:03:19 | 0:03:14 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-04 08:05:14
Agent 5 | 7416 | 2010-10-04 08:12:39 | 0:00:35 | 0:00:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 08:13:14
Agent 6 | 7416 | 2010-10-04 08:13:21 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-04 08:13:22
Agent 7 | 7264 | 2010-10-04 08:21:38 | 0:03:14 | 0:03:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 08:24:52
Agent 8 | 7416 | 2010-10-04 08:29:14 | 0:00:53 | 0:00:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 08:30:07
Agent 9 | 7416 | 2010-10-04 08:30:31 | 0:01:08 | 0:01:08 |  |  | Outbound | 2010-10-04 08:31:39
Agent 1 | 7416 | 2010-10-04 08:33:06 | 0:00:19 | 0:00:19 |  |  | Outbound | 2010-10-04 08:33:25
Agent 1 | 7416 | 2010-10-04 08:33:26 | 0:00:49 | 0:00:49 |  |  | Outbound | 2010-10-04 08:34:15
Agent 2 | 7264 | 2010-10-04 08:53:22 | 0:01:58 | 0:01:55 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-04 08:55:20
Agent 3 | 7416 | 2010-10-04 09:03:18 | 0:00:46 | 0:00:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 09:04:04
Agent 4 | 7264 | 2010-10-04 09:03:54 | 0:01:00 | 0:00:52 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-04 09:04:54
Agent 5 | 3632 | 2010-10-04 09:05:48 | 0:01:28 | 0:01:22 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-04 09:07:16
Agent 6 | 7264 | 2010-10-04 09:07:37 | 0:14:00 | 0:13:57 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-04 09:21:37
Agent 7 | 7416 | 2010-10-04 09:14:01 | 0:00:50 | 0:00:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 09:14:51
Agent 8 | 7416 | 2010-10-04 09:21:27 | 0:05:28 | 0:05:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 09:26:55
Agent 9 | 3708 | 2010-10-04 09:27:14 | 0:00:15 | 0:00:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 09:27:29
Agent 1 | 7416 | 2010-10-04 09:36:08 | 0:01:12 | 0:01:12 |  |  | Outbound | 2010-10-04 09:37:20
Agent 1 | 3632 | 2010-10-04 09:41:21 | 0:03:21 | 0:03:17 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-04 09:44:42
Agent 1 | 3708 | 2010-10-04 09:46:13 | 0:01:51 | 0:01:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 09:48:04
Agent 2 | 3708 | 2010-10-04 10:05:15 | 0:00:48 | 0:00:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 10:06:03
Agent 3 | 7416 | 2010-10-04 10:11:27 | 0:00:34 | 0:00:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 10:12:01
Agent 4 | 3708 | 2010-10-04 10:21:02 | 0:00:00 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 10:21:02
Agent 5 | 7416 | 2010-10-04 11:05:32 | 0:10:28 | 0:04:29 | 0:05:56 | 0:00:00 | Inbound ACD | 2010-10-04 11:16:00
Agent 6 | 7264 | 2010-10-04 11:08:54 | 0:00:22 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 11:09:16
Agent 7 | 3632 | 2010-10-04 11:11:46 | 0:01:43 | 0:01:37 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-04 11:13:29
Agent 8 | 7416 | 2010-10-04 11:22:00 | 0:02:58 | 0:01:41 | 0:01:12 | 0:00:00 | Inbound ACD | 2010-10-04 11:24:58
Agent 9 | 7416 | 2010-10-04 11:23:19 | 0:01:12 | 0:01:12 |  |  | Outbound | 2010-10-04 11:24:31
Agent 1 | 3708 | 2010-10-04 11:24:59 | 0:06:45 | 0:06:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 11:31:44
Agent 1 | 7416 | 2010-10-04 11:33:20 | 0:02:37 | 0:02:37 |  |  | Outbound | 2010-10-04 11:35:57
Agent 2 | 7264 | 2010-10-04 11:47:48 | 0:04:50 | 0:04:44 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-04 11:52:38
Agent 3 | 7264 | 2010-10-04 12:07:52 | 0:12:01 | 0:09:02 | 0:02:50 | 0:00:20 | Inbound ACD | 2010-10-04 12:19:53
Agent 4 | 7416 | 2010-10-04 12:26:41 | 0:05:43 | 0:05:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 12:32:24
Agent 5 | 3632 | 2010-10-04 12:27:35 | 0:01:17 | 0:01:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-04 12:28:52
Agent 6 | 3708 | 2010-10-04 12:56:41 | 0:05:42 | 0:05:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 13:02:23
Agent 7 | 7416 | 2010-10-04 13:46:20 | 0:00:36 | 0:00:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 13:46:56
Agent 8 | 3708 | 2010-10-04 13:53:05 | 0:00:29 | 0:00:29 |  |  | Outbound | 2010-10-04 13:53:34
Agent 9 | 7416 | 2010-10-04 13:53:37 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-10-04 13:53:37
Agent 1 | 7416 | 2010-10-04 13:53:38 | 0:00:44 | 0:00:44 |  |  | Outbound | 2010-10-04 13:54:22
Agent 1 | 7416 | 2010-10-04 14:07:29 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-04 14:07:31
Agent 1 | 7416 | 2010-10-04 14:09:02 | 0:01:20 | 0:01:20 |  |  | Outbound | 2010-10-04 14:10:22
Agent 2 | 7416 | 2010-10-04 14:10:54 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-04 14:10:55
Agent 3 | 7264 | 2010-10-04 14:11:39 | 0:16:05 | 0:12:23 | 0:03:35 | 0:00:00 | Inbound ACD | 2010-10-04 14:27:44
Agent 4 | 7264 | 2010-10-04 15:06:12 | 0:00:19 | 0:00:16 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-04 15:06:31
Agent 5 | 7416 | 2010-10-04 15:39:55 | 0:01:47 | 0:01:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-04 15:41:42
Agent 6 | 3708 | 2010-10-04 15:47:22 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-04 15:47:24
Agent 7 | 3686 | 2010-10-05 01:01:47 | 0:01:49 | 0:01:49 |  |  | Outbound | 2010-10-05 01:03:36
Agent 8 | 7320 | 2010-10-05 01:29:36 | 0:01:03 | 0:00:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 01:30:39
Agent 9 | 7372 | 2010-10-05 01:45:23 | 0:01:20 | 0:01:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 01:46:43
Agent 1 | 3686 | 2010-10-05 01:49:44 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-05 01:49:46
Agent 1 | 7320 | 2010-10-05 01:58:20 | 0:00:32 | 0:00:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 01:58:52
Agent 2 | 7372 | 2010-10-05 02:10:33 | 0:01:26 | 0:01:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 02:11:59
Agent 3 | 3660 | 2010-10-05 02:37:09 | 0:00:48 | 0:00:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 02:37:57
Agent 4 | 7372 | 2010-10-05 03:15:35 | 0:00:32 | 0:00:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 03:16:07
Agent 5 | 7320 | 2010-10-05 03:50:47 | 0:00:17 | 0:00:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 03:51:04
Agent 6 | 3686 | 2010-10-05 03:51:09 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-05 03:51:11
Agent 7 | 7320 | 2010-10-05 05:29:04 | 0:06:01 | 0:05:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 05:35:05
Agent 8 | 3660 | 2010-10-05 05:59:37 | 0:07:08 | 0:07:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 06:06:45
Agent 9 | 7372 | 2010-10-05 06:10:18 | 0:07:23 | 0:07:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 06:17:41
Agent 1 | 7320 | 2010-10-05 06:28:32 | 0:01:19 | 0:01:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 06:29:51
Agent 1 | 3660 | 2010-10-05 06:33:52 | 0:12:10 | 0:12:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 06:46:02
Agent 1 | 7372 | 2010-10-05 07:07:35 | 0:03:02 | 0:02:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 07:10:37
Agent 2 | 7264 | 2010-10-05 07:11:02 | 0:03:05 | 0:03:00 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-05 07:14:07
Agent 3 | 3686 | 2010-10-05 07:14:34 | 0:02:56 | 0:02:56 |  |  | Outbound | 2010-10-05 07:17:30
Agent 4 | 7416 | 2010-10-05 07:16:41 | 0:11:24 | 0:09:34 | 0:01:42 | 0:00:00 | Inbound ACD | 2010-10-05 07:28:05
Agent 5 | 7372 | 2010-10-05 07:17:53 | 0:00:21 | 0:00:21 |  |  | Outbound | 2010-10-05 07:18:14
Agent 6 | 7372 | 2010-10-05 07:21:48 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-10-05 07:22:05
Agent 7 | 7372 | 2010-10-05 07:25:26 | 0:00:24 | 0:00:24 |  |  | Outbound | 2010-10-05 07:25:50
Agent 8 | 7416 | 2010-10-05 07:36:10 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-05 07:36:11
Agent 9 | 7264 | 2010-10-05 07:37:49 | 0:04:53 | 0:03:52 | 0:00:55 | 0:00:20 | Inbound ACD | 2010-10-05 07:42:42
Agent 1 | 3708 | 2010-10-05 07:47:21 | 0:01:57 | 0:01:57 |  |  | Outbound | 2010-10-05 07:49:18
Agent 1 | 7416 | 2010-10-05 07:49:45 | 0:05:21 | 0:05:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 07:55:06
Agent 2 | 7264 | 2010-10-05 07:53:10 | 0:00:27 | 0:00:23 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-05 07:53:37
Agent 3 | 7372 | 2010-10-05 07:53:57 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-10-05 07:54:13
Agent 4 | 3632 | 2010-10-05 07:55:47 | 0:11:03 | 0:10:54 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-05 08:06:50
Agent 5 | 7372 | 2010-10-05 08:04:50 | 0:01:01 | 0:01:01 |  |  | Outbound | 2010-10-05 08:05:51
Agent 6 | 7416 | 2010-10-05 08:05:22 | 0:04:56 | 0:03:07 | 0:01:44 | 0:00:00 | Inbound ACD | 2010-10-05 08:10:18
Agent 7 | 3708 | 2010-10-05 08:14:27 | 0:03:12 | 0:03:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 08:17:39
Agent 8 | 7416 | 2010-10-05 08:29:40 | 0:04:57 | 0:04:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 08:34:37
Agent 9 | 7264 | 2010-10-05 08:33:08 | 0:00:14 | 0:00:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 08:33:22
Agent 1 | 3708 | 2010-10-05 08:34:38 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-05 08:34:39
Agent 1 | 7416 | 2010-10-05 08:34:44 | 0:01:25 | 0:01:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 08:36:09
Agent 1 | 7264 | 2010-10-05 08:36:05 | 0:07:30 | 0:07:25 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-05 08:43:35
Agent 2 | 7416 | 2010-10-05 08:38:46 | 0:00:22 | 0:00:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 08:39:08
Agent 3 | 7264 | 2010-10-05 08:53:58 | 0:00:30 | 0:00:24 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-05 08:54:28
Agent 4 | 3708 | 2010-10-05 08:54:28 | 0:08:46 | 0:08:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 09:03:14
Agent 5 | 7264 | 2010-10-05 09:31:56 | 0:00:39 | 0:00:29 | 0:00:06 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-10-05 09:32:35
Agent 6 | 3632 | 2010-10-05 09:32:29 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-10-05 09:32:35
Agent 7 | 7416 | 2010-10-05 10:27:17 | 0:00:02 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 10:27:19
Agent 8 | 3632 | 2010-10-05 10:30:27 | 0:02:01 | 0:01:57 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-05 10:32:28
Agent 9 | 3708 | 2010-10-05 10:46:48 | 0:00:48 | 0:00:10 | 0:00:32 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-10-05 10:47:36
Agent 1 | 7416 | 2010-10-05 10:47:04 | 0:00:32 | 0:00:32 |  |  | Outbound | 2010-10-05 10:47:36
Agent 1 | 3708 | 2010-10-05 10:49:55 | 0:03:54 | 0:03:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 10:53:49
Agent 2 | 7416 | 2010-10-05 10:54:08 | 0:00:03 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 10:54:11
Agent 3 | 7416 | 2010-10-05 10:54:12 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-05 10:54:14
Agent 4 | 3708 | 2010-10-05 10:56:49 | 0:02:54 | 0:02:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 10:59:43
Agent 5 | 7416 | 2010-10-05 11:01:43 | 0:00:07 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 11:01:50
Agent 6 | 7416 | 2010-10-05 11:01:51 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-05 11:01:53
Agent 7 | 7416 | 2010-10-05 11:04:38 | 0:00:30 | 0:00:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 11:05:08
Agent 8 | 7416 | 2010-10-05 11:21:47 | 0:03:03 | 0:02:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 11:24:50
Agent 9 | 3632 | 2010-10-05 11:23:52 | 0:02:33 | 0:02:27 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-05 11:26:25
Agent 1 | 3632 | 2010-10-05 11:50:48 | 0:03:41 | 0:03:37 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-05 11:54:29
Agent 1 | 3632 | 2010-10-05 12:20:22 | 0:03:30 | 0:03:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 12:23:52
Agent 1 | 3708 | 2010-10-05 12:25:07 | 0:00:53 | 0:00:53 |  |  | Outbound | 2010-10-05 12:26:00
Agent 2 | 7416 | 2010-10-05 12:28:24 | 0:04:31 | 0:04:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 12:32:55
Agent 3 | 7416 | 2010-10-05 12:36:32 | 0:06:55 | 0:06:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 12:43:27
Agent 4 | 7416 | 2010-10-05 12:43:29 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-10-05 12:43:29
Agent 5 | 7416 | 2010-10-05 12:47:56 | 0:05:58 | 0:05:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 12:53:54
Agent 6 | 3708 | 2010-10-05 13:02:26 | 0:05:19 | 0:01:52 | 0:03:24 | 0:00:00 | Inbound ACD | 2010-10-05 13:07:45
Agent 7 | 7416 | 2010-10-05 13:04:10 | 0:03:04 | 0:03:04 |  |  | Outbound | 2010-10-05 13:07:14
Agent 8 | 3708 | 2010-10-05 13:13:28 | 0:05:58 | 0:05:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 13:19:26
Agent 9 | 7416 | 2010-10-05 13:19:26 | 0:02:07 | 0:02:07 |  |  | Outbound | 2010-10-05 13:21:33
Agent 1 | 7416 | 2010-10-05 13:31:29 | 0:01:06 | 0:00:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 13:32:35
Agent 1 | 7416 | 2010-10-05 13:33:25 | 0:00:51 | 0:00:51 |  |  | Outbound | 2010-10-05 13:34:16
Agent 2 | 3708 | 2010-10-05 13:35:16 | 0:05:18 | 0:05:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 13:40:34
Agent 3 | 7416 | 2010-10-05 13:44:30 | 0:08:12 | 0:08:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 13:52:42
Agent 4 | 3708 | 2010-10-05 13:54:24 | 0:01:50 | 0:01:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 13:56:14
Agent 5 | 7416 | 2010-10-05 13:59:59 | 0:00:42 | 0:00:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 14:00:41
Agent 6 | 3708 | 2010-10-05 14:04:04 | 0:04:07 | 0:03:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 14:08:11
Agent 7 | 7264 | 2010-10-05 14:09:40 | 0:09:02 | 0:07:17 | 0:01:40 | 0:00:20 | Inbound ACD | 2010-10-05 14:18:42
Agent 8 | 7264 | 2010-10-05 14:20:34 | 0:00:20 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 14:20:54
Agent 9 | 3708 | 2010-10-05 14:35:05 | 0:00:08 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 14:35:13
Agent 1 | 3632 | 2010-10-05 14:49:24 | 0:00:30 | 0:00:25 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-05 14:49:54
Agent 1 | 3708 | 2010-10-05 14:54:01 | 0:01:13 | 0:01:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 14:55:14
Agent 1 | 7264 | 2010-10-05 14:54:46 | 0:00:15 | 0:00:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 14:55:01
Agent 2 | 3708 | 2010-10-05 14:57:51 | 0:05:44 | 0:05:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 15:03:35
Agent 3 | 7416 | 2010-10-05 15:10:16 | 0:00:26 | 0:00:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 15:10:42
Agent 4 | 7416 | 2010-10-05 15:23:40 | 0:15:23 | 0:15:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-05 15:39:03
Agent 5 | 7416 | 2010-10-05 15:44:21 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-10-05 15:44:24
Agent 6 | 7264 | 2010-10-05 15:48:35 | 0:00:25 | 0:00:18 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-05 15:49:00
Agent 7 | 7372 | 2010-10-06 01:54:19 | 0:02:31 | 0:02:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-06 01:56:50
Agent 8 | 7320 | 2010-10-06 02:57:14 | 0:03:54 | 0:03:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-06 03:01:08
Agent 9 | 3660 | 2010-10-06 03:39:04 | 0:01:02 | 0:00:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-06 03:40:06
Agent 1 | 7372 | 2010-10-06 05:31:27 | 0:06:19 | 0:06:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-06 05:37:46
Agent 1 | 7372 | 2010-10-06 05:38:30 | 0:03:21 | 0:03:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-06 05:41:51
Agent 2 | 3686 | 2010-10-06 06:19:18 | 0:05:22 | 0:05:22 |  |  | Outbound | 2010-10-06 06:24:40
Agent 3 | 7372 | 2010-10-06 06:24:41 | 0:01:51 | 0:01:51 |  |  | Outbound | 2010-10-06 06:26:32
Agent 4 | 7372 | 2010-10-06 07:01:34 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-06 07:01:44
Agent 5 | 3632 | 2010-10-06 07:01:45 | 0:09:35 | 0:08:04 | 0:01:24 | 0:00:20 | Inbound ACD | 2010-10-06 07:11:20
Agent 6 | 3632 | 2010-10-06 07:27:06 | 0:02:07 | 0:02:00 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-06 07:29:13
Agent 7 | 7416 | 2010-10-06 07:29:48 | 0:06:25 | 0:06:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-06 07:36:13
Agent 8 | 7416 | 2010-10-06 07:36:19 | 0:00:47 | 0:00:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-06 07:37:06
Agent 9 | 3708 | 2010-10-06 07:39:25 | 0:01:16 | 0:01:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-06 07:40:41
Agent 1 | 3708 | 2010-10-06 07:44:54 | 0:03:29 | 0:03:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-06 07:48:23
Agent 1 | 7264 | 2010-10-06 07:48:08 | 0:53:06 | 0:51:47 | 0:01:12 | 0:00:00 | Inbound ACD | 2010-10-06 08:41:14
Agent 1 | 7416 | 2010-10-06 08:26:24 | 0:02:13 | 0:02:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-06 08:28:37
Agent 2 | 7416 | 2010-10-06 08:35:57 | 0:06:04 | 0:06:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-06 08:42:01
Agent 3 | 7416 | 2010-10-06 08:57:30 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-06 08:57:32
Agent 4 | 7416 | 2010-10-06 08:59:12 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-06 08:59:13
Agent 5 | 3632 | 2010-10-06 09:01:48 | 0:11:22 | 0:11:16 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-06 09:13:10
Agent 6 | 7416 | 2010-10-06 09:23:30 | 0:04:24 | 0:04:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-06 09:27:54
Agent 7 | 7264 | 2010-10-06 09:25:56 | 0:01:06 | 0:01:02 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-06 09:27:02
Agent 8 | 3708 | 2010-10-06 09:44:07 | 0:14:38 | 0:14:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-06 09:58:45
Agent 9 | 7416 | 2010-10-06 10:09:46 | 0:02:50 | 0:02:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-06 10:12:36
Agent 1 | 3708 | 2010-10-06 10:15:50 | 0:01:18 | 0:01:11 | 0:00:01 | 0:00:00 | Inbound ACD | 2010-10-06 10:17:08
Agent 1 | 3708 | 2010-10-06 10:30:15 | 0:00:56 | 0:00:56 |  |  | Outbound | 2010-10-06 10:31:11
Agent 2 | 7416 | 2010-10-06 10:31:43 | 0:01:56 | 0:01:56 |  |  | Outbound | 2010-10-06 10:33:39
Agent 3 | 7416 | 2010-10-06 10:59:12 | 0:00:47 | 0:00:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-06 10:59:59
Agent 4 | 7416 | 2010-10-06 11:03:27 | 0:00:39 | 0:00:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-06 11:04:06
Agent 5 | 3708 | 2010-10-06 11:05:27 | 0:01:22 | 0:01:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-06 11:06:49
Agent 6 | 7416 | 2010-10-06 11:19:23 | 0:27:45 | 0:27:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-06 11:47:08
Agent 7 | 3632 | 2010-10-06 11:21:21 | 0:02:18 | 0:02:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-06 11:23:39
Agent 8 | 7264 | 2010-10-06 12:00:54 | 0:02:40 | 0:02:30 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-06 12:03:34
Agent 9 | 7264 | 2010-10-06 12:16:20 | 0:00:48 | 0:00:44 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-06 12:17:08
Agent 1 | 7416 | 2010-10-06 12:39:44 | 0:02:10 | 0:02:10 |  |  | Outbound | 2010-10-06 12:41:54
Agent 1 | 7416 | 2010-10-06 12:41:58 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-10-06 12:42:04
Agent 1 | 7416 | 2010-10-06 12:44:01 | 0:05:52 | 0:05:52 |  |  | Outbound | 2010-10-06 12:49:53
Agent 2 | 3708 | 2010-10-06 12:49:55 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-10-06 12:50:01
Agent 3 | 7416 | 2010-10-06 12:50:01 | 0:01:14 | 0:01:14 |  |  | Outbound | 2010-10-06 12:51:15
Agent 4 | 7416 | 2010-10-06 12:53:28 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-06 12:53:29
Agent 5 | 3708 | 2010-10-06 13:07:59 | 0:00:48 | 0:00:48 |  |  | Outbound | 2010-10-06 13:08:47
Agent 6 | 7416 | 2010-10-06 13:11:28 | 0:02:41 | 0:02:41 |  |  | Outbound | 2010-10-06 13:14:09
Agent 7 | 3708 | 2010-10-06 13:14:15 | 0:03:45 | 0:03:45 |  |  | Outbound | 2010-10-06 13:18:00
Agent 8 | 7416 | 2010-10-06 13:36:37 | 0:00:05 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-06 13:36:42
Agent 9 | 7416 | 2010-10-06 13:49:06 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-10-06 13:49:14
Agent 1 | 7416 | 2010-10-06 13:52:19 | 0:21:04 | 0:20:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-06 14:13:23
Agent 1 | 7264 | 2010-10-06 14:02:50 | 0:16:13 | 0:16:06 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-06 14:19:03
Agent 2 | 7264 | 2010-10-06 14:19:23 | 0:00:14 | 0:00:06 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-06 14:19:37
Agent 3 | 3632 | 2010-10-06 14:27:56 | 0:10:57 | 0:10:52 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-06 14:38:53
Agent 4 | 7416 | 2010-10-06 14:36:03 | 0:00:30 | 0:00:30 |  |  | Outbound | 2010-10-06 14:36:33
Agent 5 | 7416 | 2010-10-06 15:13:07 | 0:01:27 | 0:01:27 |  |  | Outbound | 2010-10-06 15:14:34
Agent 6 | 7416 | 2010-10-06 15:25:11 | 0:01:19 | 0:01:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-06 15:26:30
Agent 7 | 7416 | 2010-10-06 15:51:26 | 0:02:07 | 0:02:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-06 15:53:33
Agent 8 | 7416 | 2010-10-06 15:53:36 | 0:02:55 | 0:02:55 |  |  | Outbound | 2010-10-06 15:56:31
Agent 9 | 3708 | 2010-10-06 15:57:20 | 0:08:52 | 0:08:52 |  |  | Outbound | 2010-10-06 16:06:12
Agent 1 | 7320 | 2010-10-07 01:51:34 | 0:01:36 | 0:01:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 01:53:10
Agent 1 | 7320 | 2010-10-07 02:45:32 | 0:04:14 | 0:04:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 02:49:46
Agent 1 | 3686 | 2010-10-07 02:48:07 | 0:05:41 | 0:05:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 02:53:48
Agent 2 | 7372 | 2010-10-07 03:01:10 | 0:06:02 | 0:06:02 |  |  | Outbound | 2010-10-07 03:07:12
Agent 3 | 7320 | 2010-10-07 04:14:01 | 0:07:40 | 0:07:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 04:21:41
Agent 4 | 3660 | 2010-10-07 04:24:05 | 0:00:25 | 0:00:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 04:24:30
Agent 5 | 7320 | 2010-10-07 05:46:48 | 0:02:26 | 0:02:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 05:49:14
Agent 6 | 7320 | 2010-10-07 06:16:45 | 0:05:15 | 0:05:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 06:22:00
Agent 7 | 7372 | 2010-10-07 06:25:47 | 0:00:12 | 0:00:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 06:25:59
Agent 8 | 7372 | 2010-10-07 06:54:02 | 0:00:15 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 06:54:17
Agent 9 | 7372 | 2010-10-07 07:00:30 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 07:00:40
Agent 1 | 3708 | 2010-10-07 07:03:35 | 0:00:17 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 07:03:52
Agent 1 | 7416 | 2010-10-07 07:06:43 | 0:00:37 | 0:00:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 07:07:20
Agent 2 | 3708 | 2010-10-07 07:19:57 | 0:00:59 | 0:00:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 07:20:56
Agent 3 | 7372 | 2010-10-07 07:33:37 | 0:03:32 | 0:03:32 |  |  | Outbound | 2010-10-07 07:37:09
Agent 4 | 7264 | 2010-10-07 07:35:41 | 0:18:05 | 0:14:48 | 0:03:09 | 0:00:20 | Inbound ACD | 2010-10-07 07:53:46
Agent 5 | 7416 | 2010-10-07 07:36:12 | 0:00:41 | 0:00:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 07:36:53
Agent 6 | 7416 | 2010-10-07 07:46:44 | 0:01:02 | 0:00:35 | 0:00:23 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-10-07 07:47:46
Agent 7 | 3708 | 2010-10-07 07:47:22 | 0:00:24 | 0:00:24 |  |  | Outbound | 2010-10-07 07:47:46
Agent 8 | 7416 | 2010-10-07 07:48:31 | 0:05:41 | 0:03:56 | [NAME] | 0:00:00 | Inbound ACD, Conference | 2010-10-07 07:54:12
Agent 9 | 3708 | 2010-10-07 07:51:45 | 0:00:48 | 0:00:48 |  |  | Outbound | 2010-10-07 07:52:33
Agent 1 | 7416 | 2010-10-07 07:57:21 | 0:11:03 | 0:11:03 |  |  | Outbound | 2010-10-07 08:08:24
Agent 1 | 7264 | 2010-10-07 08:00:59 | 0:01:06 | 0:01:01 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-07 08:02:05
Agent 1 | 7416 | 2010-10-07 08:09:44 | 0:01:29 | 0:01:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 08:11:13
Agent 2 | 7416 | 2010-10-07 08:26:28 | 0:00:19 | 0:00:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 08:26:47
Agent 3 | 3632 | 2010-10-07 08:43:40 | 0:03:30 | 0:03:23 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-07 08:47:10
Agent 4 | 3708 | 2010-10-07 08:47:23 | 0:00:39 | 0:00:39 |  |  | Outbound | 2010-10-07 08:48:02
Agent 5 | 7264 | 2010-10-07 08:55:14 | 0:02:21 | 0:02:15 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-07 08:57:35
Agent 6 | 7416 | 2010-10-07 08:57:09 | 0:00:16 | 0:00:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 08:57:25
Agent 7 | 7264 | 2010-10-07 09:00:14 | 0:00:22 | 0:00:14 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-07 09:00:36
Agent 8 | 7264 | 2010-10-07 09:02:54 | 0:12:00 | 0:10:42 | 0:02:05 | 0:00:00 | Inbound ACD, Conference | 2010-10-07 09:14:54
Agent 9 | 3632 | 2010-10-07 09:12:06 | 0:00:10 | 0:00:10 |  |  | Outbound | 2010-10-07 09:12:16
Agent 1 | 7264 | 2010-10-07 09:12:24 | 0:00:58 | 0:00:58 |  |  | Outbound | 2010-10-07 09:13:22
Agent 1 | 3708 | 2010-10-07 09:13:14 | 0:01:22 | 0:01:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 09:14:36
Agent 2 | 7416 | 2010-10-07 09:27:51 | 0:07:35 | 0:07:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 09:35:26
Agent 3 | 3632 | 2010-10-07 09:41:50 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 09:42:00
Agent 4 | 7416 | 2010-10-07 10:10:42 | 0:01:59 | 0:01:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 10:12:41
Agent 5 | 3708 | 2010-10-07 10:12:45 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-10-07 10:12:53
Agent 6 | 7416 | 2010-10-07 10:14:16 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-07 10:14:18
Agent 7 | 7416 | 2010-10-07 10:14:19 | 0:06:36 | 0:06:36 |  |  | Outbound | 2010-10-07 10:20:55
Agent 8 | 3708 | 2010-10-07 10:21:35 | 0:01:32 | 0:01:32 |  |  | Outbound | 2010-10-07 10:23:07
Agent 9 | 3708 | 2010-10-07 10:26:40 | 0:00:21 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 10:27:01
Agent 1 | 7264 | 2010-10-07 10:27:50 | 0:00:19 | 0:00:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-07 10:28:09
Agent 1 | 7264 | 2010-10-07 10:29:09 | 0:00:28 | 0:00:28 |  |  | Inbound Non-ACD | 2010-10-07 10:29:37
Agent 1 | 7264 | 2010-10-07 10:34:43 | 0:00:19 | 0:00:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-07 10:35:02
Agent 2 | 3632 | 2010-10-07 10:40:15 | 0:05:03 | 0:04:55 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-07 10:45:18
Agent 3 | 3708 | 2010-10-07 10:56:04 | 0:01:52 | 0:01:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 10:57:56
Agent 4 | 7416 | 2010-10-07 10:59:28 | 0:04:12 | 0:03:23 | 0:01:30 | 0:00:00 | Inbound ACD, Conference | 2010-10-07 11:03:40
Agent 5 | 7416 | 2010-10-07 11:00:25 | 0:00:46 | 0:00:46 |  |  | Outbound | 2010-10-07 11:01:11
Agent 6 | 3708 | 2010-10-07 11:05:03 | 0:04:13 | 0:04:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 11:09:16
Agent 7 | 7264 | 2010-10-07 11:19:14 | 0:10:36 | 0:10:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 11:29:50
Agent 8 | 3708 | 2010-10-07 11:22:34 | 0:00:26 | 0:00:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 11:23:00
Agent 9 | 3708 | 2010-10-07 11:50:14 | 0:00:19 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 11:50:33
Agent 1 | 7416 | 2010-10-07 11:52:35 | 0:00:21 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 11:52:56
Agent 1 | 3708 | 2010-10-07 11:56:55 | 0:09:37 | 0:09:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 12:06:32
Agent 2 | 7264 | 2010-10-07 12:00:22 | 0:00:21 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 12:00:43
Agent 3 | 7264 | 2010-10-07 12:08:57 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 12:09:07
Agent 4 | 7264 | 2010-10-07 12:17:50 | 0:06:24 | 0:01:52 | 0:04:28 | 0:00:00 | Inbound ACD | 2010-10-07 12:24:14
Agent 5 | 7416 | 2010-10-07 12:41:07 | 0:00:26 | 0:00:26 |  |  | Outbound | 2010-10-07 12:41:33
Agent 6 | 7416 | 2010-10-07 12:41:40 | 0:01:21 | 0:01:21 |  |  | Outbound | 2010-10-07 12:43:01
Agent 7 | 7416 | 2010-10-07 12:44:55 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-07 12:44:56
Agent 8 | 7416 | 2010-10-07 13:03:24 | 0:01:45 | 0:01:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 13:05:09
Agent 9 | 3708 | 2010-10-07 13:12:23 | 0:02:11 | 0:02:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 13:14:34
Agent 1 | 7416 | 2010-10-07 13:23:03 | 0:03:59 | 0:03:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 13:27:02
Agent 1 | 3708 | 2010-10-07 13:41:31 | 0:04:20 | 0:04:20 |  |  | Outbound | 2010-10-07 13:45:51
Agent 1 | 7264 | 2010-10-07 14:01:50 | 0:07:16 | 0:07:10 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-07 14:09:06
Agent 2 | 3632 | 2010-10-07 14:17:38 | 0:02:58 | 0:01:16 | 0:01:34 | 0:00:20 | Inbound ACD | 2010-10-07 14:20:36
Agent 3 | 7264 | 2010-10-07 15:06:44 | 0:11:21 | 0:11:15 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-07 15:18:05
Agent 4 | 7264 | 2010-10-07 15:25:37 | 0:01:09 | 0:00:57 | 0:00:04 | 0:00:20 | Inbound ACD, Transfer-Out | 2010-10-07 15:26:46
Agent 5 | 3632 | 2010-10-07 15:26:41 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-10-07 15:26:46
Agent 6 | 3708 | 2010-10-07 15:58:18 | 0:03:10 | 0:03:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 16:01:28
Agent 7 | 7264 | 2010-10-07 16:10:54 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 16:11:04
Agent 8 | 3660 | 2010-10-07 22:44:01 | 0:12:46 | 0:12:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-07 22:56:47
Agent 9 | 7320 | 2010-10-08 00:52:49 | 0:03:45 | 0:03:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 00:56:34
Agent 1 | 3686 | 2010-10-08 07:05:05 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 07:05:15
Agent 1 | 7264 | 2010-10-08 07:05:16 | 0:05:57 | 0:04:44 | 0:01:07 | 0:00:20 | Inbound ACD | 2010-10-08 07:11:13
Agent 2 | 7416 | 2010-10-08 07:14:09 | 0:00:48 | 0:00:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 07:14:57
Agent 3 | 3708 | 2010-10-08 07:21:22 | 0:07:23 | 0:07:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 07:28:45
Agent 4 | 3708 | 2010-10-08 08:00:28 | 0:00:03 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 08:00:31
Agent 5 | 7416 | 2010-10-08 08:01:27 | 0:01:35 | 0:01:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 08:03:02
Agent 6 | 7264 | 2010-10-08 08:05:53 | 0:00:39 | 0:00:32 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-08 08:06:32
Agent 7 | 7416 | 2010-10-08 08:07:18 | 0:02:10 | 0:02:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 08:09:28
Agent 8 | 7416 | 2010-10-08 08:11:13 | 0:01:55 | 0:01:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 08:13:08
Agent 9 | 3708 | 2010-10-08 08:13:19 | 0:02:24 | 0:02:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 08:15:43
Agent 1 | 7416 | 2010-10-08 08:16:09 | 0:03:02 | 0:01:39 | 0:01:16 | 0:00:00 | Inbound ACD | 2010-10-08 08:19:11
Agent 1 | 7264 | 2010-10-08 08:33:14 | 0:09:05 | 0:09:00 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-08 08:42:19
Agent 1 | 7416 | 2010-10-08 08:37:42 | 0:00:20 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 08:38:02
Agent 2 | 7416 | 2010-10-08 08:38:04 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-10-08 08:38:09
Agent 3 | 3708 | 2010-10-08 08:38:15 | 0:00:42 | 0:00:42 |  |  | Outbound | 2010-10-08 08:38:57
Agent 4 | 7416 | 2010-10-08 08:44:47 | 0:02:16 | 0:02:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 08:47:03
Agent 5 | 7264 | 2010-10-08 08:46:24 | 0:02:02 | 0:01:58 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-08 08:48:26
Agent 6 | 7416 | 2010-10-08 09:16:48 | 0:06:47 | 0:06:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 09:23:35
Agent 7 | 3632 | 2010-10-08 09:18:15 | 0:01:12 | 0:01:06 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-08 09:19:27
Agent 8 | 3708 | 2010-10-08 09:24:50 | 0:00:26 | 0:00:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 09:25:16
Agent 9 | 3632 | 2010-10-08 09:32:04 | 0:04:49 | 0:03:27 | 0:01:14 | 0:00:20 | Inbound ACD | 2010-10-08 09:36:53
Agent 1 | 7416 | 2010-10-08 09:32:18 | 0:01:46 | 0:01:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 09:34:04
Agent 1 | 7416 | 2010-10-08 09:34:08 | 0:01:12 | 0:01:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 09:35:20
Agent 2 | 7264 | 2010-10-08 09:38:48 | 0:05:40 | 0:05:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 09:44:28
Agent 3 | 3708 | 2010-10-08 09:44:21 | 0:03:48 | 0:03:48 |  |  | Outbound | 2010-10-08 09:48:09
Agent 4 | 7416 | 2010-10-08 09:59:42 | 0:03:20 | 0:03:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 10:03:02
Agent 5 | 7264 | 2010-10-08 10:09:50 | 0:03:44 | 0:03:39 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-08 10:13:34
Agent 6 | 3708 | 2010-10-08 10:10:52 | 0:03:26 | 0:01:29 | 0:01:54 | 0:00:00 | Inbound ACD | 2010-10-08 10:14:18
Agent 7 | 7416 | 2010-10-08 10:11:43 | 0:01:54 | 0:01:54 |  |  | Outbound | 2010-10-08 10:13:37
Agent 8 | 3632 | 2010-10-08 10:24:43 | 0:03:21 | 0:03:15 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-08 10:28:04
Agent 9 | 7264 | 2010-10-08 10:35:22 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 10:35:32
Agent 1 | 7264 | 2010-10-08 10:38:20 | 0:03:46 | 0:03:41 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-08 10:42:06
Agent 1 | 3708 | 2010-10-08 10:43:29 | 0:23:57 | 0:23:26 | 0:00:21 | 0:00:00 | Inbound ACD | 2010-10-08 11:07:26
Agent 1 | 7416 | 2010-10-08 11:01:25 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-10-08 11:01:42
Agent 2 | 7416 | 2010-10-08 11:10:57 | 0:14:05 | 0:14:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 11:25:02
Agent 3 | 7264 | 2010-10-08 11:24:10 | 0:00:20 | 0:00:16 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-08 11:24:30
Agent 4 | 7416 | 2010-10-08 11:31:54 | 0:05:09 | 0:05:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 11:37:03
Agent 5 | 3632 | 2010-10-08 11:38:32 | 0:07:34 | 0:07:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 11:46:06
Agent 6 | 7416 | 2010-10-08 11:49:44 | 0:02:31 | 0:02:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 11:52:15
Agent 7 | 7416 | 2010-10-08 12:09:43 | 0:13:17 | 0:11:18 | 0:01:48 | 0:00:00 | Inbound ACD | 2010-10-08 12:23:00
Agent 8 | 7416 | 2010-10-08 12:18:21 | 0:00:20 | 0:00:20 |  |  | Outbound | 2010-10-08 12:18:41
Agent 9 | 7416 | 2010-10-08 12:18:46 | 0:01:25 | 0:01:25 |  |  | Outbound | 2010-10-08 12:20:11
Agent 1 | 7416 | 2010-10-08 13:03:40 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-08 13:03:41
Agent 1 | 3708 | 2010-10-08 13:27:48 | 0:00:38 | 0:00:38 |  |  | Outbound | 2010-10-08 13:28:26
Agent 2 | 7264 | 2010-10-08 13:37:58 | 0:00:17 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 13:38:15
Agent 3 | 3632 | 2010-10-08 13:44:51 | 0:04:08 | 0:04:00 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-08 13:48:59
Agent 4 | 3708 | 2010-10-08 13:49:03 | 0:06:21 | 0:06:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 13:55:24
Agent 5 | 3632 | 2010-10-08 14:06:49 | 0:01:41 | 0:01:38 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-08 14:08:30
Agent 6 | 7416 | 2010-10-08 14:08:33 | 0:01:56 | 0:01:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 14:10:29
Agent 7 | 7264 | 2010-10-08 14:11:58 | 0:07:26 | 0:06:49 | 0:00:32 | 0:00:00 | Inbound ACD | 2010-10-08 14:19:24
Agent 8 | 3708 | 2010-10-08 14:14:00 | 0:16:49 | 0:06:50 | 0:09:50 | 0:00:00 | Inbound ACD | 2010-10-08 14:30:49
Agent 9 | 7416 | 2010-10-08 14:36:13 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-08 14:36:14
Agent 1 | 3708 | 2010-10-08 14:42:10 | 0:02:59 | 0:02:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 14:45:09
Agent 1 | 3708 | 2010-10-08 14:45:36 | 0:00:00 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 14:45:36
Agent 1 | 3708 | 2010-10-08 15:04:35 | 0:04:54 | 0:04:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 15:09:29
Agent 2 | 7264 | 2010-10-08 15:06:28 | 0:37:54 | 0:34:50 | 0:03:20 | 0:00:00 | Inbound ACD, Conference | 2010-10-08 15:44:22
Agent 3 | 3708 | 2010-10-08 15:15:22 | 0:08:17 | 0:08:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 15:23:39
Agent 4 | 7264 | 2010-10-08 15:20:28 | 0:00:13 | 0:00:13 |  |  | Outbound | 2010-10-08 15:20:41
Agent 5 | 7264 | 2010-10-08 15:30:48 | 0:00:20 | 0:00:20 |  |  | Outbound | 2010-10-08 15:31:08
Agent 6 | 7264 | 2010-10-08 15:31:13 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-10-08 15:31:31
Agent 7 | 3708 | 2010-10-08 15:31:56 | 0:06:36 | 0:06:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 15:38:32
Agent 8 | 7416 | 2010-10-08 15:54:54 | 0:00:39 | 0:00:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-08 15:55:33
Agent 9 | 3686 | 2010-10-11 02:51:04 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-10-11 02:51:08
Agent 1 | 7372 | 2010-10-11 02:51:27 | 0:01:27 | 0:01:27 |  |  | Outbound | 2010-10-11 02:52:54
Agent 1 | 7372 | 2010-10-11 04:36:45 | 0:00:37 | 0:00:37 |  |  | Outbound | 2010-10-11 04:37:22
Agent 2 | 3686 | 2010-10-11 04:44:17 | 0:01:18 | 0:01:18 |  |  | Outbound | 2010-10-11 04:45:35
Agent 3 | 7372 | 2010-10-11 07:02:20 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-11 07:02:30
Agent 4 | 7372 | 2010-10-11 07:05:49 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-11 07:05:59
Agent 5 | 7264 | 2010-10-11 07:23:31 | 0:03:40 | 0:03:36 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-11 07:27:11
Agent 6 | 7416 | 2010-10-11 07:32:49 | 0:00:42 | 0:00:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-11 07:33:31
Agent 7 | 3708 | 2010-10-11 07:35:35 | 0:02:24 | 0:02:24 |  |  | Outbound | 2010-10-11 07:37:59
Agent 8 | 7264 | 2010-10-11 07:36:20 | 0:00:29 | 0:00:25 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-11 07:36:49
Agent 9 | 7264 | 2010-10-11 07:43:12 | 0:06:29 | 0:03:38 | 0:02:44 | 0:00:20 | Inbound ACD | 2010-10-11 07:49:41
Agent 1 | 3708 | 2010-10-11 07:50:10 | 0:00:16 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-11 07:50:26
Agent 1 | 7264 | 2010-10-11 07:55:17 | 0:03:01 | 0:02:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-11 07:58:18
Agent 1 | 3632 | 2010-10-11 08:15:24 | 0:03:07 | 0:03:01 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-11 08:18:31
Agent 2 | 3708 | 2010-10-11 08:25:07 | 0:12:43 | 0:12:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-11 08:37:50
Agent 3 | 7264 | 2010-10-11 08:25:08 | 0:00:19 | 0:00:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-11 08:25:27
Agent 4 | 7264 | 2010-10-11 08:42:10 | 0:03:40 | 0:03:35 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-11 08:45:50
Agent 5 | 7264 | 2010-10-11 08:54:09 | 0:25:36 | 0:25:30 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-11 09:19:45
Agent 6 | 7416 | 2010-10-11 09:01:20 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-11 09:01:21
Agent 7 | 3708 | 2010-10-11 09:01:30 | 0:00:27 | 0:00:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-11 09:01:57
Agent 8 | 7416 | 2010-10-11 09:19:45 | 0:02:51 | 0:02:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-11 09:22:36
Agent 9 | 7416 | 2010-10-11 09:24:26 | 0:02:22 | 0:02:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-11 09:26:48
Agent 1 | 7416 | 2010-10-11 09:27:38 | 0:03:55 | 0:03:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-11 09:31:33
Agent 1 | 7416 | 2010-10-11 09:43:37 | 0:06:53 | 0:06:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-11 09:50:30
Agent 2 | 7416 | 2010-10-11 09:50:30 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-11 09:50:31
Agent 3 | 7264 | 2010-10-11 09:53:11 | 0:01:15 | 0:01:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-11 09:54:26
Agent 4 | 7416 | 2010-10-11 09:58:00 | 0:04:46 | 0:04:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-11 10:02:46
Agent 5 | 3708 | 2010-10-11 10:06:27 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-10-11 10:06:45
Agent 6 | 7416 | 2010-10-11 10:10:40 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-10-11 10:10:57
Agent 7 | 7416 | 2010-10-11 10:11:01 | 0:00:15 | 0:00:15 |  |  | Inbound Non-ACD | 2010-10-11 10:11:16
Agent 8 | 7264 | 2010-10-11 10:17:12 | 0:00:30 | 0:00:24 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-11 10:17:42
Agent 9 | 7416 | 2010-10-11 10:18:28 | 0:03:34 | 0:03:34 |  |  | Inbound Non-ACD | 2010-10-11 10:22:02
Agent 1 | 3632 | 2010-10-11 10:22:20 | 0:19:05 | 0:16:45 | 0:02:16 | 0:00:20 | Inbound ACD | 2010-10-11 10:41:25
Agent 1 | 7416 | 2010-10-11 10:28:04 | 0:00:31 | 0:00:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-11 10:28:35
Agent 1 | 7416 | 2010-10-11 10:37:41 | 0:02:54 | 0:02:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-11 10:40:35
Agent 2 | 7416 | 2010-10-11 11:01:19 | 0:16:42 | 0:16:16 | 0:00:35 | 0:00:00 | Inbound ACD, Conference | 2010-10-11 11:18:01
Agent 3 | 7264 | 2010-10-11 11:07:53 | 0:02:44 | 0:02:39 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-11 11:10:37
Agent 4 | 7416 | 2010-10-11 11:09:44 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-10-11 11:10:02
Agent 5 | 3632 | 2010-10-11 11:13:23 | 0:11:56 | 0:11:50 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-11 11:25:19
Agent 6 | 7416 | 2010-10-11 11:21:25 | 0:01:49 | 0:01:49 |  |  | Outbound | 2010-10-11 11:23:14
Agent 7 | 3708 | 2010-10-11 11:23:33 | 0:02:39 | 0:02:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-11 11:26:12
Agent 8 | 7416 | 2010-10-11 11:26:16 | 0:05:20 | 0:05:20 |  |  | Outbound | 2010-10-11 11:31:36
Agent 9 | 7264 | 2010-10-11 11:43:25 | 0:06:16 | 0:06:08 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-11 11:49:41
Agent 1 | 7416 | 2010-10-11 11:55:23 | 0:03:18 | 0:03:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-11 11:58:41
Agent 1 | 3632 | 2010-10-11 12:21:16 | 0:01:55 | 0:01:48 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-11 12:23:11
Agent 2 | 7264 | 2010-10-11 12:31:20 | 0:09:08 | 0:09:00 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-11 12:40:28
Agent 3 | 7416 | 2010-10-11 12:53:19 | 0:05:40 | 0:05:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-11 12:58:59
Agent 4 | 3708 | 2010-10-11 13:10:22 | 0:18:14 | 0:18:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-11 13:28:36
Agent 5 | 7416 | 2010-10-11 13:58:17 | 0:04:27 | 0:04:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-11 14:02:44
Agent 6 | 7264 | 2010-10-11 14:01:02 | 0:05:21 | 0:05:17 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-11 14:06:23
Agent 7 | 7264 | 2010-10-11 14:18:16 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-11 14:18:26
Agent 8 | 7416 | 2010-10-11 14:26:58 | 0:12:53 | 0:12:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-11 14:39:51
Agent 9 | 7416 | 2010-10-11 14:40:05 | 0:06:38 | 0:06:38 |  |  | Outbound | 2010-10-11 14:46:43
Agent 1 | 7416 | 2010-10-11 14:46:45 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-10-11 14:46:48
Agent 1 | 3708 | 2010-10-11 14:46:48 | 0:03:59 | 0:03:59 |  |  | Outbound | 2010-10-11 14:50:47
Agent 1 | 7264 | 2010-10-11 14:53:29 | 0:12:10 | 0:12:03 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-11 15:05:39
Agent 2 | 7416 | 2010-10-11 15:15:40 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-11 15:15:41
Agent 3 | 3708 | 2010-10-11 15:16:48 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-10-11 15:16:55
Agent 4 | 7416 | 2010-10-11 15:16:55 | 0:39:18 | 0:39:18 |  |  | Outbound | 2010-10-11 15:56:13
Agent 5 | 7264 | 2010-10-11 15:34:27 | 0:11:53 | 0:10:46 | 0:00:56 | 0:00:20 | Inbound ACD | 2010-10-11 15:46:20
Agent 6 | 7320 | 2010-10-12 02:43:10 | 0:05:04 | 0:05:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 02:48:14
Agent 7 | 7372 | 2010-10-12 03:30:39 | 0:03:51 | 0:03:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 03:34:30
Agent 8 | 3660 | 2010-10-12 04:39:23 | 0:01:56 | 0:01:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 04:41:19
Agent 9 | 7372 | 2010-10-12 04:56:44 | 0:00:11 | 0:00:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 04:56:55
Agent 1 | 7320 | 2010-10-12 06:06:04 | 0:03:15 | 0:03:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 06:09:19
Agent 1 | 3686 | 2010-10-12 06:11:00 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-10-12 06:11:00
Agent 2 | 7372 | 2010-10-12 06:27:46 | 0:03:46 | 0:03:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 06:31:32
Agent 3 | 7372 | 2010-10-12 06:33:21 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-12 06:33:22
Agent 4 | 3660 | 2010-10-12 06:53:21 | 0:02:47 | 0:02:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 06:56:08
Agent 5 | 3686 | 2010-10-12 07:12:22 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 07:12:32
Agent 6 | 7416 | 2010-10-12 07:12:33 | 0:00:36 | 0:00:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 07:13:09
Agent 7 | 7416 | 2010-10-12 07:21:26 | 0:01:36 | 0:01:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 07:23:02
Agent 8 | 3708 | 2010-10-12 07:26:56 | 0:03:31 | 0:03:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 07:30:27
Agent 9 | 7416 | 2010-10-12 07:39:05 | 0:02:18 | 0:02:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 07:41:23
Agent 1 | 7416 | 2010-10-12 07:44:09 | 0:00:50 | 0:00:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 07:44:59
Agent 1 | 7264 | 2010-10-12 07:52:27 | 0:06:08 | 0:04:42 | 0:01:15 | 0:00:00 | Inbound ACD | 2010-10-12 07:58:35
Agent 1 | 7372 | 2010-10-12 07:52:29 | 0:01:06 | 0:01:06 |  |  | Outbound | 2010-10-12 07:53:35
Agent 2 | 7264 | 2010-10-12 08:01:38 | 0:06:27 | 0:06:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 08:08:05
Agent 3 | 3632 | 2010-10-12 08:08:05 | 0:04:38 | 0:04:35 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-12 08:12:43
Agent 4 | 7416 | 2010-10-12 08:10:39 | 0:02:04 | 0:02:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 08:12:43
Agent 5 | 7416 | 2010-10-12 08:12:53 | 0:01:00 | 0:00:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 08:13:53
Agent 6 | 3708 | 2010-10-12 08:14:10 | 0:01:08 | 0:01:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 08:15:18
Agent 7 | 7416 | 2010-10-12 08:15:19 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-10-12 08:15:19
Agent 8 | 3708 | 2010-10-12 08:19:32 | 0:01:50 | 0:01:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 08:21:22
Agent 9 | 7416 | 2010-10-12 08:30:16 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-10-12 08:30:31
Agent 1 | 3708 | 2010-10-12 08:30:33 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-10-12 08:30:36
Agent 1 | 7416 | 2010-10-12 08:30:57 | 0:13:23 | 0:13:23 |  |  | Outbound | 2010-10-12 08:44:20
Agent 2 | 7416 | 2010-10-12 08:33:25 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-10-12 08:33:25
Agent 3 | 7416 | 2010-10-12 08:36:58 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-10-12 08:37:02
Agent 4 | 7416 | 2010-10-12 08:52:11 | 0:02:19 | 0:02:19 |  |  | Outbound | 2010-10-12 08:54:30
Agent 5 | 3632 | 2010-10-12 08:58:14 | 0:00:47 | 0:00:44 | 0:00:00 | 0:00:03 | Inbound ACD | 2010-10-12 08:59:01
Agent 6 | 7416 | 2010-10-12 09:02:59 | 0:01:40 | 0:01:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 09:04:39
Agent 7 | 7416 | 2010-10-12 09:09:08 | 0:09:30 | 0:09:30 |  |  | Outbound | 2010-10-12 09:18:38
Agent 8 | 7264 | 2010-10-12 09:22:22 | 0:00:14 | 0:00:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 09:22:36
Agent 9 | 7416 | 2010-10-12 09:37:20 | 0:01:20 | 0:01:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 09:38:40
Agent 1 | 3708 | 2010-10-12 09:40:27 | 0:00:02 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 09:40:29
Agent 1 | 7416 | 2010-10-12 09:40:30 | 0:00:21 | 0:00:21 |  |  | Outbound | 2010-10-12 09:40:51
Agent 1 | 3708 | 2010-10-12 09:50:50 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-10-12 09:51:00
Agent 2 | 3708 | 2010-10-12 10:02:45 | 0:00:52 | 0:00:11 | 0:00:35 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-10-12 10:03:37
Agent 3 | 7416 | 2010-10-12 10:03:01 | 0:00:36 | 0:00:36 |  |  | Outbound | 2010-10-12 10:03:37
Agent 4 | 7416 | 2010-10-12 10:13:05 | 0:01:41 | 0:01:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 10:14:46
Agent 5 | 7264 | 2010-10-12 10:14:28 | 0:00:53 | 0:00:50 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-12 10:15:21
Agent 6 | 3708 | 2010-10-12 10:15:52 | 0:01:23 | 0:01:23 |  |  | Outbound | 2010-10-12 10:17:15
Agent 7 | 7416 | 2010-10-12 10:21:28 | 0:00:42 | 0:00:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 10:22:10
Agent 8 | 7416 | 2010-10-12 10:33:46 | 0:04:08 | 0:03:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 10:37:54
Agent 9 | 7264 | 2010-10-12 10:47:45 | 0:02:06 | 0:02:02 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-12 10:49:51
Agent 1 | 3708 | 2010-10-12 10:51:56 | 0:02:21 | 0:02:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 10:54:17
Agent 1 | 3708 | 2010-10-12 10:59:04 | 0:01:44 | 0:01:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 11:00:48
Agent 2 | 7416 | 2010-10-12 11:16:02 | 0:01:17 | 0:01:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 11:17:19
Agent 3 | 3708 | 2010-10-12 11:19:08 | 0:21:06 | 0:21:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 11:40:14
Agent 4 | 7264 | 2010-10-12 11:24:19 | 0:10:15 | 0:10:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-12 11:34:34
Agent 5 | 7416 | 2010-10-12 11:40:21 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-10-12 11:40:29
Agent 6 | 7416 | 2010-10-12 11:43:40 | 0:23:09 | 0:23:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 12:06:49
Agent 7 | 7416 | 2010-10-12 12:09:32 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-12 12:09:34
Agent 8 | 7264 | 2010-10-12 12:10:19 | 0:06:20 | 0:03:53 | 0:02:21 | 0:00:00 | Inbound ACD | 2010-10-12 12:16:39
Agent 9 | 7264 | 2010-10-12 12:16:39 | 0:47:16 | 0:45:14 | 0:01:56 | 0:00:07 | Inbound ACD | 2010-10-12 13:03:55
Agent 1 | 3708 | 2010-10-12 13:05:10 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-12 13:05:11
Agent 1 | 7416 | 2010-10-12 13:39:49 | 0:04:51 | 0:04:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 13:44:40
Agent 1 | 7416 | 2010-10-12 13:47:02 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 13:47:03
Agent 2 | 7416 | 2010-10-12 13:47:09 | 0:00:48 | 0:00:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 13:47:57
Agent 3 | 7416 | 2010-10-12 13:48:04 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-12 13:48:05
Agent 4 | 7416 | 2010-10-12 14:14:53 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-10-12 14:14:58
Agent 5 | 3708 | 2010-10-12 14:14:59 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-10-12 14:15:03
Agent 6 | 7416 | 2010-10-12 14:15:06 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-10-12 14:15:09
Agent 7 | 7416 | 2010-10-12 14:15:10 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-10-12 14:15:14
Agent 8 | 7416 | 2010-10-12 14:30:02 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-12 14:30:03
Agent 9 | 7416 | 2010-10-12 14:48:05 | 0:05:46 | 0:05:01 | 0:01:20 | 0:00:00 | Inbound ACD, Conference | 2010-10-12 14:53:51
Agent 1 | 3708 | 2010-10-12 14:51:14 | 0:00:41 | 0:00:41 |  |  | Outbound | 2010-10-12 14:51:55
Agent 1 | 7264 | 2010-10-12 14:51:29 | 0:10:17 | 0:10:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-12 15:01:46
Agent 2 | 7416 | 2010-10-12 14:59:45 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-12 14:59:47
Agent 3 | 7264 | 2010-10-12 15:10:45 | 0:00:20 | 0:00:15 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-12 15:11:05
Agent 4 | 3708 | 2010-10-12 15:11:32 | 0:04:35 | 0:04:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-12 15:16:07
Agent 5 | 3708 | 2010-10-12 15:17:17 | 0:02:39 | 0:02:39 |  |  | Outbound | 2010-10-12 15:19:56
Agent 6 | 7264 | 2010-10-12 15:46:34 | 0:00:16 | 0:00:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-12 15:46:50
Agent 7 | 7264 | 2010-10-12 16:11:17 | 0:39:51 | 0:39:47 | 0:00:00 | 0:00:12 | Inbound ACD | 2010-10-12 16:51:08
Agent 8 | 7416 | 2010-10-12 16:31:11 | 0:03:11 | 0:03:11 |  |  | Outbound | 2010-10-12 16:34:22
Agent 9 | 7372 | 2010-10-13 01:34:19 | 0:07:25 | 0:07:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 01:41:44
Agent 1 | 3686 | 2010-10-13 02:02:27 | 0:01:40 | 0:01:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 02:04:07
Agent 1 | 7320 | 2010-10-13 02:11:39 | 0:02:31 | [NAME] | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 02:14:10
Agent 1 | 7372 | 2010-10-13 02:32:15 | 0:00:55 | 0:00:38 | 0:00:09 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-10-13 02:33:10
Agent 2 | 3686 | 2010-10-13 02:33:01 | 0:00:09 | 0:00:09 |  |  | Outbound | 2010-10-13 02:33:10
Agent 3 | 7372 | 2010-10-13 02:35:59 | 0:02:13 | 0:02:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 02:38:12
Agent 4 | 7372 | 2010-10-13 04:07:17 | 0:02:37 | 0:01:58 | 0:01:10 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-10-13 04:09:54
Agent 5 | 3686 | 2010-10-13 04:09:22 | 0:00:32 | 0:00:32 |  |  | Outbound | 2010-10-13 04:09:54
Agent 6 | 7320 | 2010-10-13 04:18:30 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 04:18:40
Agent 7 | 7372 | 2010-10-13 04:18:42 | 0:01:37 | 0:00:49 | 0:00:41 | 0:00:00 | Inbound ACD | 2010-10-13 04:20:19
Agent 8 | 3686 | 2010-10-13 04:19:07 | 0:01:21 | 0:01:21 |  |  | Outbound | 2010-10-13 04:20:28
Agent 9 | 7320 | 2010-10-13 04:42:09 | 0:05:53 | 0:05:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 04:48:02
Agent 1 | 7320 | 2010-10-13 05:36:48 | 0:00:07 | 0:00:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 05:36:55
Agent 1 | 3686 | 2010-10-13 06:34:47 | 0:00:20 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 06:35:07
Agent 2 | 7320 | 2010-10-13 06:41:55 | 0:03:10 | 0:03:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 06:45:05
Agent 3 | 7372 | 2010-10-13 07:05:28 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-10-13 07:05:45
Agent 4 | 3708 | 2010-10-13 07:27:55 | 0:00:16 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 07:28:11
Agent 5 | 7264 | 2010-10-13 07:29:40 | 0:00:18 | 0:00:13 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-13 07:29:58
Agent 6 | 7416 | 2010-10-13 07:30:42 | 0:03:12 | 0:03:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 07:33:54
Agent 7 | 7372 | 2010-10-13 07:43:33 | 0:00:19 | 0:00:19 |  |  | Outbound | 2010-10-13 07:43:52
Agent 8 | 3632 | 2010-10-13 07:44:20 | 0:10:03 | 0:06:11 | 0:03:46 | 0:00:20 | Inbound ACD | 2010-10-13 07:54:23
Agent 9 | 7416 | 2010-10-13 07:45:46 | 0:00:55 | 0:00:55 |  |  | Outbound | 2010-10-13 07:46:41
Agent 1 | 7372 | 2010-10-13 07:54:49 | 0:01:49 | 0:01:49 |  |  | Outbound | 2010-10-13 07:56:38
Agent 1 | 3708 | 2010-10-13 07:59:06 | 0:05:31 | 0:05:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 08:04:37
Agent 1 | 7416 | 2010-10-13 08:06:49 | 0:06:38 | 0:06:38 |  |  | Outbound | 2010-10-13 08:13:27
Agent 2 | 3708 | 2010-10-13 08:22:22 | 0:00:50 | 0:00:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 08:23:12
Agent 3 | 7416 | 2010-10-13 08:31:52 | 0:04:47 | 0:04:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 08:36:39
Agent 4 | 3632 | 2010-10-13 08:32:13 | 0:02:25 | 0:02:18 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-13 08:34:38
Agent 5 | 3708 | 2010-10-13 08:38:44 | 0:00:22 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 08:39:06
Agent 6 | 3708 | 2010-10-13 08:49:50 | 0:02:17 | 0:02:17 |  |  | Outbound | 2010-10-13 08:52:07
Agent 7 | 7264 | 2010-10-13 09:08:43 | 0:02:00 | 0:01:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 09:10:43
Agent 8 | 3708 | 2010-10-13 09:23:29 | 0:04:00 | 0:03:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 09:27:29
Agent 9 | 7264 | 2010-10-13 09:32:12 | 0:09:58 | 0:09:53 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-13 09:42:10
Agent 1 | 3708 | 2010-10-13 09:43:18 | 0:13:57 | 0:13:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 09:57:15
Agent 1 | 7264 | 2010-10-13 09:53:50 | 0:09:08 | 0:09:04 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-13 10:02:58
Agent 2 | 7416 | 2010-10-13 09:57:15 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-13 09:57:16
Agent 3 | 3708 | 2010-10-13 09:57:21 | 0:01:45 | 0:01:45 |  |  | Outbound | 2010-10-13 09:59:06
Agent 4 | 7264 | 2010-10-13 10:12:47 | 0:00:35 | 0:00:16 | 0:00:10 | 0:00:00 | Inbound ACD | 2010-10-13 10:13:22
Agent 5 | 3708 | 2010-10-13 10:13:19 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-10-13 10:13:23
Agent 6 | 3708 | 2010-10-13 10:17:39 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-13 10:17:40
Agent 7 | 7416 | 2010-10-13 10:19:20 | 0:31:15 | 0:27:16 | 0:03:57 | 0:00:00 | Inbound ACD | 2010-10-13 10:50:35
Agent 8 | 3632 | 2010-10-13 10:24:14 | 0:00:43 | 0:00:38 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-13 10:24:57
Agent 9 | 3632 | 2010-10-13 10:46:23 | 0:02:16 | 0:01:36 | 0:00:30 | 0:00:20 | Inbound ACD, Transfer-Out | 2010-10-13 10:48:39
Agent 1 | 7264 | 2010-10-13 10:48:36 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-10-13 10:48:39
Agent 1 | 7416 | 2010-10-13 10:53:55 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 10:54:05
Agent 1 | 7416 | 2010-10-13 10:58:37 | 0:00:05 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 10:58:42
Agent 2 | 3708 | 2010-10-13 10:59:51 | 0:01:00 | 0:00:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 11:00:51
Agent 3 | 7264 | 2010-10-13 11:01:06 | 0:01:13 | 0:01:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 11:02:19
Agent 4 | 3708 | 2010-10-13 11:03:09 | 0:00:26 | 0:00:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 11:03:35
Agent 5 | 3708 | 2010-10-13 11:07:52 | 0:02:24 | 0:02:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 11:10:16
Agent 6 | 7264 | 2010-10-13 11:20:09 | 0:02:05 | 0:01:28 | 0:00:30 | 0:00:20 | Inbound ACD, Transfer-Out | 2010-10-13 11:22:14
Agent 7 | 3632 | 2010-10-13 11:22:08 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-10-13 11:22:14
Agent 8 | 3708 | 2010-10-13 11:45:49 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-10-13 11:46:05
Agent 9 | 7416 | 2010-10-13 11:46:06 | 0:01:02 | 0:01:02 |  |  | Outbound | 2010-10-13 11:47:08
Agent 1 | 7416 | 2010-10-13 11:56:44 | 0:01:20 | 0:01:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 11:58:04
Agent 1 | 7264 | 2010-10-13 12:09:53 | 0:01:27 | 0:01:20 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-13 12:11:20
Agent 2 | 3632 | 2010-10-13 12:11:41 | 0:00:26 | 0:00:22 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-13 12:12:07
Agent 3 | 7264 | 2010-10-13 12:12:27 | 0:09:55 | 0:09:51 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-13 12:22:22
Agent 4 | 7264 | 2010-10-13 12:22:43 | 0:01:49 | 0:01:45 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-13 12:24:32
Agent 5 | 3632 | 2010-10-13 12:24:52 | 0:04:22 | 0:04:20 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-13 12:29:14
Agent 6 | 3708 | 2010-10-13 13:16:05 | 0:02:01 | 0:01:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 13:18:06
Agent 7 | 3708 | 2010-10-13 13:25:40 | 0:03:09 | 0:03:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 13:28:49
Agent 8 | 3708 | 2010-10-13 13:45:41 | 0:00:28 | 0:00:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 13:46:09
Agent 9 | 7416 | 2010-10-13 13:47:01 | 0:00:42 | 0:00:25 | 0:00:13 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-10-13 13:47:43
Agent 1 | 3708 | 2010-10-13 13:47:29 | 0:00:14 | 0:00:14 |  |  | Outbound | 2010-10-13 13:47:43
Agent 1 | 3708 | 2010-10-13 14:04:06 | 0:06:26 | 0:06:26 |  |  | Outbound | 2010-10-13 14:10:32
Agent 1 | 3708 | 2010-10-13 14:06:47 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-10-13 14:06:52
Agent 2 | 3632 | 2010-10-13 14:18:03 | 0:03:24 | 0:03:19 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-13 14:21:27
Agent 3 | 3708 | 2010-10-13 14:57:51 | 0:05:18 | 0:05:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 15:03:09
Agent 4 | 3708 | 2010-10-13 15:03:15 | 0:03:32 | 0:03:32 |  |  | Outbound | 2010-10-13 15:06:47
Agent 5 | 7416 | 2010-10-13 15:18:13 | 0:12:41 | 0:11:38 | 0:01:16 | 0:00:00 | Inbound ACD, Conference | 2010-10-13 15:30:54
Agent 6 | 3632 | 2010-10-13 15:21:24 | 0:33:13 | 0:15:27 | 0:17:35 | 0:00:20 | Inbound ACD | 2010-10-13 15:54:37
Agent 7 | 7416 | 2010-10-13 15:22:09 | 0:00:42 | 0:00:42 |  |  | Outbound | 2010-10-13 15:22:51
Agent 8 | 7416 | 2010-10-13 15:22:54 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-10-13 15:23:11
Agent 9 | 7416 | 2010-10-13 15:45:26 | 0:00:16 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 15:45:42
Agent 1 | 3708 | 2010-10-13 15:49:18 | 0:00:14 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-13 15:49:32
Agent 1 | 7320 | 2010-10-14 00:39:28 | 0:04:11 | 0:04:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 00:43:39
Agent 2 | 7372 | 2010-10-14 00:55:16 | 0:01:18 | 0:02:03 | 0:00:06 | 0:00:00 | Inbound ACD | 2010-10-14 00:56:34
Agent 3 | 3660 | 2010-10-14 01:00:54 | 0:06:58 | 0:06:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 01:07:52
Agent 4 | 7372 | 2010-10-14 02:02:18 | 0:01:13 | 0:01:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 02:03:31
Agent 5 | 7320 | 2010-10-14 02:08:02 | 0:03:48 | 0:03:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 02:11:50
Agent 6 | 3686 | 2010-10-14 02:11:58 | 0:03:36 | 0:03:36 |  |  | Outbound | 2010-10-14 02:15:34
Agent 7 | 7320 | 2010-10-14 02:18:08 | 0:08:05 | 0:08:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 02:26:13
Agent 8 | 3686 | 2010-10-14 03:58:03 | 0:01:03 | 0:01:03 |  |  | Outbound | 2010-10-14 03:59:06
Agent 9 | 7372 | 2010-10-14 05:32:49 | 0:00:34 | 0:00:11 | 0:00:16 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-10-14 05:33:23
Agent 1 | 7372 | 2010-10-14 05:33:06 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-10-14 05:33:23
Agent 1 | 3686 | 2010-10-14 06:01:42 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-10-14 06:01:45
Agent 1 | 7372 | 2010-10-14 06:01:47 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-14 06:01:48
Agent 2 | 7372 | 2010-10-14 06:01:50 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-10-14 06:01:53
Agent 3 | 3686 | 2010-10-14 06:01:54 | 0:00:20 | 0:00:20 |  |  | Outbound | 2010-10-14 06:02:14
Agent 4 | 7320 | 2010-10-14 06:40:43 | 0:05:28 | 0:05:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 06:46:11
Agent 5 | 7372 | 2010-10-14 06:46:29 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 06:46:39
Agent 6 | 3660 | 2010-10-14 06:46:40 | 0:03:55 | 0:03:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 06:50:35
Agent 7 | 7320 | 2010-10-14 07:00:05 | 0:02:23 | 0:02:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 07:02:28
Agent 8 | 3708 | 2010-10-14 07:08:30 | 0:03:33 | 0:03:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 07:12:03
Agent 9 | 7416 | 2010-10-14 07:14:22 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-10-14 07:14:26
Agent 1 | 7416 | 2010-10-14 07:21:16 | 0:01:30 | 0:01:30 |  |  | Outbound | 2010-10-14 07:22:46
Agent 1 | 3708 | 2010-10-14 07:22:52 | 0:01:14 | 0:01:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 07:24:06
Agent 2 | 7264 | 2010-10-14 07:29:57 | 0:05:13 | 0:05:07 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-14 07:35:10
Agent 3 | 3708 | 2010-10-14 07:38:54 | 0:01:51 | 0:01:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 07:40:45
Agent 4 | 7264 | 2010-10-14 07:39:26 | 0:00:29 | 0:00:22 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-14 07:39:55
Agent 5 | 7416 | 2010-10-14 07:54:02 | 0:02:05 | 0:01:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 07:56:07
Agent 6 | 7264 | 2010-10-14 07:56:40 | 0:01:21 | 0:01:15 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-14 07:58:01
Agent 7 | 3708 | 2010-10-14 08:07:16 | 0:08:19 | 0:08:19 |  |  | Outbound | 2010-10-14 08:15:35
Agent 8 | 7264 | 2010-10-14 08:09:03 | 0:01:02 | 0:00:54 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-14 08:10:05
Agent 9 | 3708 | 2010-10-14 08:18:40 | 0:10:24 | 0:10:07 | 0:00:23 | 0:00:00 | Inbound ACD, Conference | 2010-10-14 08:29:04
Agent 1 | 7264 | 2010-10-14 08:18:48 | 0:03:01 | 0:01:18 | 0:01:38 | 0:00:04 | Inbound ACD | 2010-10-14 08:21:49
Agent 1 | 7416 | 2010-10-14 08:20:50 | 0:00:11 | 0:00:11 |  |  | Outbound | 2010-10-14 08:21:01
Agent 1 | 7264 | 2010-10-14 08:35:38 | 0:01:43 | 0:01:36 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-14 08:37:21
Agent 2 | 3632 | 2010-10-14 08:50:45 | 0:07:51 | 0:05:39 | 0:02:07 | 0:00:20 | Inbound ACD | 2010-10-14 08:58:36
Agent 3 | 3632 | 2010-10-14 09:08:58 | 0:04:11 | 0:04:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 09:13:09
Agent 4 | 7264 | 2010-10-14 09:33:37 | 0:03:30 | 0:03:25 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-14 09:37:07
Agent 5 | 7264 | 2010-10-14 09:45:29 | 0:01:56 | 0:01:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 09:47:25
Agent 6 | 7264 | 2010-10-14 10:06:09 | 0:10:18 | 0:10:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 10:16:27
Agent 7 | 3708 | 2010-10-14 10:22:24 | 0:02:18 | 0:02:18 |  |  | Outbound | 2010-10-14 10:24:42
Agent 8 | 7264 | 2010-10-14 10:23:09 | 0:02:01 | 0:00:44 | 0:01:09 | 0:00:20 | Inbound ACD | 2010-10-14 10:25:10
Agent 9 | 7416 | 2010-10-14 10:26:52 | 0:00:20 | 0:00:20 |  |  | Outbound | 2010-10-14 10:27:12
Agent 1 | 7416 | 2010-10-14 10:34:20 | 0:08:17 | 0:07:05 | 0:01:08 | 0:00:00 | Inbound ACD | 2010-10-14 10:42:37
Agent 1 | 7264 | 2010-10-14 10:41:46 | 0:02:14 | 0:02:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 10:44:00
Agent 2 | 3708 | 2010-10-14 10:56:22 | 0:00:21 | 0:00:21 |  |  | Outbound | 2010-10-14 10:56:43
Agent 3 | 7264 | 2010-10-14 11:09:19 | 0:00:52 | 0:00:48 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-14 11:10:11
Agent 4 | 3632 | 2010-10-14 11:10:32 | 0:00:16 | 0:00:14 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-14 11:10:48
Agent 5 | 7264 | 2010-10-14 11:18:49 | 0:02:17 | 0:02:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-14 11:21:06
Agent 6 | 3632 | 2010-10-14 11:24:17 | 0:02:04 | 0:01:36 | 0:00:21 | 0:00:20 | Inbound ACD | 2010-10-14 11:26:21
Agent 7 | 3632 | 2010-10-14 11:26:42 | 0:00:50 | 0:00:46 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-14 11:27:32
Agent 8 | 7264 | 2010-10-14 11:27:52 | 0:07:53 | 0:07:49 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-14 11:35:45
Agent 9 | 7264 | 2010-10-14 11:40:03 | 0:07:18 | 0:02:18 | 0:04:50 | 0:00:20 | Inbound ACD | 2010-10-14 11:47:21
Agent 1 | 7416 | 2010-10-14 11:45:21 | 0:01:19 | 0:01:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 11:46:40
Agent 1 | 7416 | 2010-10-14 11:51:01 | 0:05:49 | 0:05:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 11:56:50
Agent 1 | 7264 | 2010-10-14 12:01:52 | 0:06:16 | 0:06:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-14 12:08:08
Agent 2 | 7416 | 2010-10-14 12:20:12 | 0:06:48 | 0:06:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 12:27:00
Agent 3 | 3632 | 2010-10-14 12:24:00 | 0:11:51 | 0:07:34 | 0:04:10 | 0:00:00 | Inbound ACD | 2010-10-14 12:35:51
Agent 4 | 7416 | 2010-10-14 12:27:01 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-10-14 12:27:01
Agent 5 | 3708 | 2010-10-14 12:49:28 | 0:06:45 | 0:06:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 12:56:13
Agent 6 | 7416 | 2010-10-14 12:56:18 | 0:00:21 | 0:00:21 |  |  | Outbound | 2010-10-14 12:56:39
Agent 7 | 3708 | 2010-10-14 13:22:08 | 0:01:31 | 0:01:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 13:23:39
Agent 8 | 7416 | 2010-10-14 13:31:31 | 0:12:36 | 0:12:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 13:44:07
Agent 9 | 3708 | 2010-10-14 13:54:09 | 0:19:12 | 0:01:48 | 0:17:19 | 0:00:00 | Inbound ACD | 2010-10-14 14:13:21
Agent 1 | 3708 | 2010-10-14 14:07:20 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-10-14 14:07:20
Agent 1 | 7416 | 2010-10-14 14:07:22 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-10-14 14:07:22
Agent 2 | 7416 | 2010-10-14 14:07:24 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-10-14 14:07:24
Agent 3 | 3708 | 2010-10-14 14:07:26 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-14 14:07:27
Agent 4 | 7416 | 2010-10-14 14:13:16 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-14 14:13:17
Agent 5 | 7264 | 2010-10-14 14:31:21 | 0:01:35 | 0:01:27 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-14 14:32:56
Agent 6 | 3708 | 2010-10-14 14:38:58 | 0:00:37 | 0:00:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 14:39:35
Agent 7 | 7264 | 2010-10-14 14:46:06 | 01:51:19 | [NAME] | 0:00:38 | 0:00:00 | Inbound ACD | 2010-10-14 16:37:25
Agent 8 | 7416 | 2010-10-14 15:31:48 | 0:02:19 | 0:02:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 15:34:07
Agent 9 | 7416 | 2010-10-14 15:34:17 | 0:00:10 | 0:00:10 |  |  | Outbound | 2010-10-14 15:34:27
Agent 1 | 3708 | 2010-10-14 15:34:28 | 0:00:21 | 0:00:21 |  |  | Outbound | 2010-10-14 15:34:49
Agent 1 | 7416 | 2010-10-14 15:37:54 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-14 15:37:55
Agent 1 | 7320 | 2010-10-14 23:44:23 | 0:06:11 | 0:06:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-14 23:50:34
Agent 2 | 7320 | 2010-10-15 05:27:15 | 0:04:42 | 0:04:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 05:31:57
Agent 3 | 7264 | 2010-10-15 07:33:22 | 0:09:55 | 0:09:49 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-15 07:43:17
Agent 4 | 3632 | 2010-10-15 07:43:38 | 0:03:26 | 0:02:47 | 0:00:32 | 0:00:20 | Inbound ACD | 2010-10-15 07:47:04
Agent 5 | 7264 | 2010-10-15 07:50:41 | 0:14:26 | 0:14:22 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-15 08:05:07
Agent 6 | 7416 | 2010-10-15 07:56:55 | 0:04:07 | 0:04:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 08:01:02
Agent 7 | 7416 | 2010-10-15 08:18:05 | 0:00:11 | 0:00:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 08:18:16
Agent 8 | 7416 | 2010-10-15 08:21:39 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 08:21:40
Agent 9 | 7264 | 2010-10-15 08:31:22 | 0:01:19 | 0:01:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-15 08:32:41
Agent 1 | 7416 | 2010-10-15 08:38:13 | 0:04:37 | 0:04:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 08:42:50
Agent 1 | 7264 | 2010-10-15 08:44:36 | 0:01:13 | 0:01:06 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-15 08:45:49
Agent 2 | 3708 | 2010-10-15 09:04:42 | 0:01:08 | 0:01:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 09:05:50
Agent 3 | 7416 | 2010-10-15 09:06:59 | 0:03:16 | 0:03:08 | 0:00:05 | 0:00:00 | Inbound ACD | 2010-10-15 09:10:15
Agent 4 | 3632 | 2010-10-15 09:09:04 | 0:01:37 | 0:00:22 | 0:01:06 | 0:00:20 | Inbound ACD, Transfer-Out | 2010-10-15 09:10:41
Agent 5 | 7264 | 2010-10-15 09:10:34 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-10-15 09:10:41
Agent 6 | 7416 | 2010-10-15 09:20:09 | 0:02:25 | 0:02:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 09:22:34
Agent 7 | 7416 | 2010-10-15 09:33:38 | 0:01:00 | 0:00:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 09:34:38
Agent 8 | 3708 | 2010-10-15 09:34:43 | 0:00:51 | 0:00:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 09:35:34
Agent 9 | 3708 | 2010-10-15 09:40:25 | 0:01:16 | 0:00:42 | 0:00:56 | 0:00:00 | Inbound ACD, Conference | 2010-10-15 09:41:41
Agent 1 | 7416 | 2010-10-15 09:41:08 | 0:00:29 | 0:00:29 |  |  | Outbound | 2010-10-15 09:41:37
Agent 1 | 7416 | 2010-10-15 09:43:57 | 0:00:20 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 09:44:17
Agent 1 | 3632 | 2010-10-15 09:52:41 | 0:14:04 | 0:13:55 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-15 10:06:45
Agent 2 | 7416 | 2010-10-15 09:57:51 | 0:20:43 | [NAME] | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 10:18:34
Agent 3 | 3708 | 2010-10-15 10:18:48 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-15 10:18:49
Agent 4 | 7416 | 2010-10-15 10:18:51 | 0:09:24 | 0:09:24 |  |  | Outbound | 2010-10-15 10:28:15
Agent 5 | 7416 | 2010-10-15 10:28:19 | 0:05:00 | 0:04:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 10:33:19
Agent 6 | 7264 | 2010-10-15 10:43:04 | 0:05:01 | 0:03:23 | 0:01:29 | 0:00:20 | Inbound ACD | 2010-10-15 10:48:05
Agent 7 | 7416 | 2010-10-15 10:48:13 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-15 10:48:14
Agent 8 | 7416 | 2010-10-15 10:49:29 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-15 10:49:30
Agent 9 | 3708 | 2010-10-15 10:49:44 | 0:00:29 | 0:00:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 10:50:13
Agent 1 | 7416 | 2010-10-15 10:59:26 | 0:00:26 | 0:00:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 10:59:52
Agent 1 | 7416 | 2010-10-15 11:06:08 | 0:00:23 | 0:00:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 11:06:31
Agent 2 | 7416 | 2010-10-15 11:20:41 | 0:00:32 | 0:00:32 |  |  | Outbound | 2010-10-15 11:21:13
Agent 3 | 7416 | 2010-10-15 11:31:25 | 0:03:06 | 0:03:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 11:34:31
Agent 4 | 3632 | 2010-10-15 11:41:49 | 0:03:07 | 0:03:02 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-15 11:44:56
Agent 5 | 7416 | 2010-10-15 11:42:13 | [NAME] | [NAME] |  |  | Outbound | 2010-10-15 11:46:14
Agent 6 | 7416 | 2010-10-15 11:51:14 | 0:01:18 | 0:01:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 11:52:32
Agent 7 | 3632 | 2010-10-15 12:28:03 | 0:01:47 | 0:01:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 12:29:50
Agent 8 | 3708 | 2010-10-15 12:50:22 | 0:04:06 | [NAME] | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 12:54:28
Agent 9 | 7264 | 2010-10-15 12:54:32 | 0:02:30 | 0:02:23 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-15 12:57:02
Agent 1 | 3632 | 2010-10-15 13:06:14 | 0:07:51 | 0:07:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 13:14:05
Agent 1 | 7264 | 2010-10-15 13:18:50 | 0:32:12 | 0:29:39 | 0:02:24 | 0:00:11 | Inbound ACD | 2010-10-15 13:51:02
Agent 1 | 7416 | 2010-10-15 13:22:00 | 0:00:36 | 0:00:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 13:22:36
Agent 2 | 7416 | 2010-10-15 13:50:14 | 0:07:18 | 0:07:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 13:57:32
Agent 3 | 7416 | 2010-10-15 14:45:13 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 14:45:23
Agent 4 | 7416 | 2010-10-15 14:45:34 | 0:00:07 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 14:45:41
Agent 5 | 7264 | 2010-10-15 14:57:23 | 0:03:55 | 0:03:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 15:01:18
Agent 6 | 7416 | 2010-10-15 15:07:03 | 0:01:39 | 0:01:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-15 15:08:42
Agent 7 | 3632 | 2010-10-15 15:10:47 | 0:09:49 | 0:09:44 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-15 15:20:36
Agent 8 | 3632 | 2010-10-15 15:43:54 | 0:00:33 | 0:00:30 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-15 15:44:27
Agent 9 | 7372 | 2010-10-18 00:48:54 | 0:01:07 | 0:01:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 00:50:01
Agent 1 | 7372 | 2010-10-18 01:10:50 | 0:03:50 | 0:03:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 01:14:40
Agent 1 | 3686 | 2010-10-18 01:56:20 | 0:01:44 | 0:01:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 01:58:04
Agent 2 | 7372 | 2010-10-18 02:55:17 | 0:06:42 | 0:06:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 03:01:59
Agent 3 | 7372 | 2010-10-18 05:46:34 | 0:04:15 | 0:04:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 05:50:49
Agent 4 | 7372 | 2010-10-18 06:33:19 | 0:04:49 | 0:04:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 06:38:08
Agent 5 | 7372 | 2010-10-18 07:08:55 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 07:09:05
Agent 6 | 7264 | 2010-10-18 07:09:06 | 0:18:22 | 0:11:51 | 0:06:21 | 0:00:20 | Inbound ACD | 2010-10-18 07:27:28
Agent 7 | 3686 | 2010-10-18 07:28:28 | 0:00:48 | 0:00:48 |  |  | Outbound | 2010-10-18 07:29:16
Agent 8 | 7372 | 2010-10-18 07:29:17 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-10-18 07:29:17
Agent 9 | 7264 | 2010-10-18 07:45:03 | 0:07:08 | 0:07:00 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-18 07:52:11
Agent 1 | 7416 | 2010-10-18 07:50:47 | 0:06:15 | 0:06:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 07:57:02
Agent 1 | 7416 | 2010-10-18 07:57:12 | 0:03:14 | 0:03:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 08:00:26
Agent 1 | 3708 | 2010-10-18 08:03:37 | 0:02:25 | 0:02:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 08:06:02
Agent 2 | 7416 | 2010-10-18 08:06:03 | 0:00:11 | 0:00:11 |  |  | Outbound | 2010-10-18 08:06:14
Agent 3 | 7416 | 2010-10-18 08:08:12 | 0:11:14 | 0:06:24 | 0:04:44 | 0:00:00 | Inbound ACD | 2010-10-18 08:19:26
Agent 4 | 7264 | 2010-10-18 08:13:36 | 0:01:59 | 0:01:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 08:15:35
Agent 5 | 7372 | 2010-10-18 08:14:22 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-10-18 08:14:39
Agent 6 | 7416 | 2010-10-18 08:20:42 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-18 08:20:44
Agent 7 | 7416 | 2010-10-18 08:22:51 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-18 08:22:52
Agent 8 | 3708 | 2010-10-18 08:22:59 | 0:01:03 | 0:01:03 |  |  | Outbound | 2010-10-18 08:24:02
Agent 9 | 7416 | 2010-10-18 08:24:19 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-18 08:24:21
Agent 1 | 7416 | 2010-10-18 08:24:22 | 0:03:02 | 0:03:02 |  |  | Outbound | 2010-10-18 08:27:24
Agent 1 | 7264 | 2010-10-18 08:27:32 | 0:01:19 | 0:00:22 | 0:00:51 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-10-18 08:28:51
Agent 2 | 7264 | 2010-10-18 08:28:47 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-10-18 08:28:51
Agent 3 | 3708 | 2010-10-18 08:29:38 | 0:02:03 | 0:02:03 |  |  | Outbound | 2010-10-18 08:31:41
Agent 4 | 7416 | 2010-10-18 08:43:06 | 0:02:52 | 0:02:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 08:45:58
Agent 5 | 3632 | 2010-10-18 08:46:22 | 0:06:05 | 0:04:53 | 0:01:05 | 0:00:20 | Inbound ACD | 2010-10-18 08:52:27
Agent 6 | 7416 | 2010-10-18 08:50:31 | 0:03:00 | 0:02:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 08:53:31
Agent 7 | 7416 | 2010-10-18 08:56:53 | 0:13:49 | 0:13:49 |  |  | Outbound | 2010-10-18 09:10:42
Agent 8 | 3708 | 2010-10-18 09:12:01 | 0:06:21 | 0:06:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 09:18:22
Agent 9 | 7264 | 2010-10-18 09:17:45 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 09:17:55
Agent 1 | 7416 | 2010-10-18 09:19:16 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-18 09:19:17
Agent 1 | 7264 | 2010-10-18 09:28:15 | 0:00:53 | 0:00:24 | 0:00:25 | 0:00:20 | Inbound ACD | 2010-10-18 09:29:08
Agent 1 | 7416 | 2010-10-18 09:31:46 | 0:04:40 | 0:04:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 09:36:26
Agent 2 | 3632 | 2010-10-18 09:34:58 | 0:05:03 | 0:01:20 | 0:03:35 | 0:00:00 | Inbound ACD | 2010-10-18 09:40:01
Agent 3 | 7416 | 2010-10-18 09:43:53 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-18 09:43:54
Agent 4 | 3632 | 2010-10-18 09:50:35 | 0:01:19 | 0:01:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-18 09:51:54
Agent 5 | 7264 | 2010-10-18 10:10:21 | 0:02:17 | 0:02:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 10:12:38
Agent 6 | 3632 | 2010-10-18 10:14:11 | 0:06:16 | 0:06:08 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-18 10:20:27
Agent 7 | 7416 | 2010-10-18 10:16:17 | 0:00:26 | 0:00:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 10:16:43
Agent 8 | 7416 | 2010-10-18 10:31:39 | 0:00:24 | 0:00:24 |  |  | Outbound | 2010-10-18 10:32:03
Agent 9 | 7416 | 2010-10-18 10:32:59 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-10-18 10:33:05
Agent 1 | 3708 | 2010-10-18 10:33:05 | 0:00:50 | 0:00:50 |  |  | Outbound | 2010-10-18 10:33:55
Agent 1 | 7416 | 2010-10-18 10:36:25 | 0:01:21 | 0:01:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 10:37:46
Agent 2 | 7264 | 2010-10-18 10:47:46 | 0:10:26 | 0:10:17 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-18 10:58:12
Agent 3 | 7416 | 2010-10-18 11:03:34 | 0:01:18 | 0:01:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 11:04:52
Agent 4 | 3708 | 2010-10-18 11:11:13 | 0:02:23 | 0:02:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 11:13:36
Agent 5 | 7416 | 2010-10-18 11:14:47 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-18 11:14:49
Agent 6 | 3632 | 2010-10-18 11:19:22 | 0:01:10 | 0:01:06 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-18 11:20:32
Agent 7 | 7264 | 2010-10-18 11:33:01 | 0:00:35 | 0:00:26 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-18 11:33:36
Agent 8 | 3632 | 2010-10-18 11:38:35 | 0:04:10 | 0:04:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 11:42:45
Agent 9 | 7264 | 2010-10-18 11:43:48 | 0:01:08 | 0:01:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 11:44:56
Agent 1 | 7264 | 2010-10-18 11:45:59 | 0:00:24 | 0:00:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 11:46:23
Agent 1 | 3632 | 2010-10-18 11:48:54 | 0:03:31 | 0:01:51 | 0:01:34 | 0:00:00 | Inbound ACD | 2010-10-18 11:52:25
Agent 1 | 7264 | 2010-10-18 12:01:38 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 12:01:48
Agent 2 | 7416 | 2010-10-18 12:09:29 | 0:02:13 | 0:02:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 12:11:42
Agent 3 | 7264 | 2010-10-18 12:22:51 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 12:23:01
Agent 4 | 7264 | 2010-10-18 12:23:08 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 12:23:18
Agent 5 | 7416 | 2010-10-18 12:30:52 | 0:00:49 | 0:00:49 |  |  | Outbound | 2010-10-18 12:31:41
Agent 6 | 7264 | 2010-10-18 12:33:07 | 0:05:19 | 0:03:59 | 0:01:15 | 0:00:20 | Inbound ACD | 2010-10-18 12:38:26
Agent 7 | 7416 | 2010-10-18 12:34:27 | 0:01:15 | 0:01:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 12:35:42
Agent 8 | 7416 | 2010-10-18 12:49:03 | 0:01:43 | 0:01:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 12:50:46
Agent 9 | 7416 | 2010-10-18 12:53:14 | 0:00:19 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 12:53:33
Agent 1 | 7264 | 2010-10-18 12:56:08 | 0:00:23 | 0:00:14 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-18 12:56:31
Agent 1 | 7416 | 2010-10-18 13:17:59 | 0:04:37 | 0:04:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 13:22:36
Agent 2 | 7416 | 2010-10-18 13:24:28 | 0:06:00 | 0:05:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 13:30:28
Agent 3 | 3708 | 2010-10-18 13:50:37 | 0:00:59 | 0:00:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 13:51:36
Agent 4 | 7416 | 2010-10-18 13:54:37 | 0:00:21 | 0:00:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 13:54:58
Agent 5 | 7416 | 2010-10-18 13:55:06 | 0:00:38 | 0:00:38 |  |  | Outbound | 2010-10-18 13:55:44
Agent 6 | 3708 | 2010-10-18 14:00:43 | 0:12:39 | 0:12:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 14:13:22
Agent 7 | 7264 | 2010-10-18 14:29:27 | 0:00:19 | 0:00:13 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-18 14:29:46
Agent 8 | 7416 | 2010-10-18 14:32:06 | 0:02:49 | 0:02:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 14:34:55
Agent 9 | 7416 | 2010-10-18 14:36:10 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-10-18 14:36:18
Agent 1 | 7416 | 2010-10-18 14:36:29 | 0:01:26 | 0:01:26 |  |  | Outbound | 2010-10-18 14:37:55
Agent 1 | 3632 | 2010-10-18 15:10:49 | 0:03:34 | 0:03:25 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-18 15:14:23
Agent 1 | 7416 | 2010-10-18 15:18:19 | 0:00:40 | 0:00:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 15:18:59
Agent 2 | 7264 | 2010-10-18 15:30:58 | 0:01:00 | 0:00:54 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-18 15:31:58
Agent 3 | 3708 | 2010-10-18 15:37:54 | 0:00:29 | 0:00:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-18 15:38:23
Agent 4 | 3632 | 2010-10-18 15:46:06 | 0:03:06 | 0:03:02 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-18 15:49:12
Agent 5 | 7320 | 2010-10-19 05:26:20 | 0:00:26 | 0:00:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 05:26:46
Agent 6 | 3660 | 2010-10-19 06:36:53 | 0:00:30 | 0:00:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 06:37:23
Agent 7 | 7416 | 2010-10-19 07:06:21 | 0:08:42 | 0:08:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 07:15:03
Agent 8 | 3686 | 2010-10-19 07:07:44 | 0:06:02 | 0:06:02 |  |  | Outbound | 2010-10-19 07:13:46
Agent 9 | 3632 | 2010-10-19 07:14:00 | 0:04:13 | 0:04:06 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-19 07:18:13
Agent 1 | 7416 | 2010-10-19 07:16:15 | 0:02:41 | 0:02:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 07:18:56
Agent 1 | 7416 | 2010-10-19 07:19:02 | 0:04:49 | 0:04:49 |  |  | Outbound | 2010-10-19 07:23:51
Agent 2 | 3686 | 2010-10-19 07:20:57 | 0:02:01 | 0:02:01 |  |  | Outbound | 2010-10-19 07:22:58
Agent 3 | 7416 | 2010-10-19 07:23:58 | 0:05:55 | 0:05:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 07:29:53
Agent 4 | 7372 | 2010-10-19 07:33:05 | 0:00:11 | 0:00:11 |  |  | Outbound | 2010-10-19 07:33:16
Agent 5 | 7264 | 2010-10-19 07:34:12 | 0:16:33 | 0:16:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 07:50:45
Agent 6 | 7416 | 2010-10-19 07:41:38 | 0:02:44 | 0:02:44 |  |  | Outbound | 2010-10-19 07:44:22
Agent 7 | 7416 | 2010-10-19 07:50:37 | 0:06:34 | 0:06:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 07:57:11
Agent 8 | 7264 | 2010-10-19 07:57:58 | 0:02:30 | 0:02:23 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-19 08:00:28
Agent 9 | 3708 | 2010-10-19 08:03:00 | 0:01:40 | 0:01:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 08:04:40
Agent 1 | 7416 | 2010-10-19 08:05:01 | 0:00:57 | 0:00:57 |  |  | Outbound | 2010-10-19 08:05:58
Agent 1 | 7416 | 2010-10-19 08:11:17 | 0:00:22 | 0:00:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 08:11:39
Agent 1 | 7416 | 2010-10-19 08:16:28 | 0:05:33 | 0:02:41 | 0:02:42 | 0:00:00 | Inbound ACD | 2010-10-19 08:22:01
Agent 2 | 3708 | 2010-10-19 08:16:51 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-10-19 08:16:55
Agent 3 | 7416 | 2010-10-19 08:16:58 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-10-19 08:17:02
Agent 4 | 7416 | 2010-10-19 08:17:48 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-10-19 08:17:53
Agent 5 | 3708 | 2010-10-19 08:17:55 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-10-19 08:17:59
Agent 6 | 3708 | 2010-10-19 08:54:58 | 0:00:55 | 0:00:25 | 0:00:27 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-10-19 08:55:53
Agent 7 | 7416 | 2010-10-19 08:55:26 | 0:00:27 | 0:00:27 |  |  | Outbound | 2010-10-19 08:55:53
Agent 8 | 7416 | 2010-10-19 08:57:43 | 0:01:48 | 0:01:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 08:59:31
Agent 9 | 3708 | 2010-10-19 09:01:48 | 0:01:20 | 0:01:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 09:03:08
Agent 1 | 3708 | 2010-10-19 09:26:50 | 0:01:49 | 0:01:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 09:28:39
Agent 1 | 3632 | 2010-10-19 09:34:19 | 0:01:22 | 0:00:58 | 0:00:15 | 0:00:20 | Inbound ACD | 2010-10-19 09:35:41
Agent 2 | 7416 | 2010-10-19 09:41:27 | 0:01:10 | 0:01:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 09:42:37
Agent 3 | 7416 | 2010-10-19 09:53:10 | 0:10:22 | 0:08:00 | 0:04:36 | 0:00:00 | Inbound ACD, Conference | 2010-10-19 10:03:32
Agent 4 | 7416 | 2010-10-19 09:57:10 | 0:02:19 | 0:02:19 |  |  | Outbound | 2010-10-19 09:59:29
Agent 5 | 7416 | 2010-10-19 10:05:02 | 0:00:49 | 0:00:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 10:05:51
Agent 6 | 3708 | 2010-10-19 10:13:11 | 0:03:40 | 0:02:48 | 0:01:34 | 0:00:00 | Inbound ACD, Conference | 2010-10-19 10:16:51
Agent 7 | 7416 | 2010-10-19 10:13:35 | 0:00:47 | 0:00:47 |  |  | Outbound | 2010-10-19 10:14:22
Agent 8 | 7264 | 2010-10-19 10:14:13 | 0:03:56 | 0:03:52 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-19 10:18:09
Agent 9 | 7416 | 2010-10-19 10:26:32 | 0:01:22 | 0:01:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 10:27:54
Agent 1 | 7416 | 2010-10-19 10:31:42 | 0:00:21 | 0:00:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 10:32:03
Agent 1 | 3632 | 2010-10-19 10:39:36 | 0:08:09 | 0:08:05 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-19 10:47:45
Agent 1 | 7416 | 2010-10-19 10:41:51 | 0:03:38 | 0:03:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 10:45:29
Agent 2 | 7264 | 2010-10-19 11:00:38 | 0:00:03 | 0:00:03 |  |  | Inbound Non-ACD | 2010-10-19 11:00:41
Agent 3 | 3632 | 2010-10-19 12:19:49 | 0:01:21 | 0:01:16 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-19 12:21:10
Agent 4 | 7264 | 2010-10-19 12:29:39 | 0:03:13 | 0:02:49 | 0:00:21 | 0:00:00 | Inbound ACD | 2010-10-19 12:32:52
Agent 5 | 7416 | 2010-10-19 12:53:15 | 0:08:18 | 0:08:18 |  |  | Outbound | 2010-10-19 13:01:33
Agent 6 | 3708 | 2010-10-19 13:01:58 | 0:09:10 | 0:09:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 13:11:08
Agent 7 | 7416 | 2010-10-19 13:24:56 | 0:03:27 | 0:03:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 13:28:23
Agent 8 | 7416 | 2010-10-19 13:48:14 | 0:00:19 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 13:48:33
Agent 9 | 7264 | 2010-10-19 13:52:51 | 0:03:42 | 0:01:14 | 0:02:16 | 0:00:20 | Inbound ACD, Transfer-Out | 2010-10-19 13:56:33
Agent 1 | 7264 | 2010-10-19 13:56:28 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-10-19 13:56:33
Agent 1 | 3708 | 2010-10-19 14:13:31 | 0:00:34 | 0:00:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 14:14:05
Agent 2 | 3708 | 2010-10-19 14:19:02 | 0:12:29 | 0:12:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 14:31:31
Agent 3 | 3708 | 2010-10-19 14:35:32 | 0:00:24 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 14:35:56
Agent 4 | 3708 | 2010-10-19 14:56:28 | 0:00:40 | 0:00:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 14:57:08
Agent 5 | 7416 | 2010-10-19 14:58:58 | 0:00:08 | 0:00:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 14:59:06
Agent 6 | 3632 | 2010-10-19 15:08:28 | 0:03:42 | 0:03:33 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-19 15:12:10
Agent 7 | 7416 | 2010-10-19 15:31:57 | 0:02:11 | 0:02:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 15:34:08
Agent 8 | 7416 | 2010-10-19 15:39:54 | 0:04:31 | 0:04:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 15:44:25
Agent 9 | 3660 | 2010-10-19 22:17:27 | 0:00:19 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-19 22:17:46
Agent 1 | 7320 | 2010-10-20 01:04:41 | 0:05:38 | 0:05:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 01:10:19
Agent 1 | 7372 | 2010-10-20 02:10:46 | 0:00:07 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 02:10:53
Agent 1 | 7372 | 2010-10-20 02:10:53 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-10-20 02:10:57
Agent 2 | 7320 | 2010-10-20 02:38:37 | 0:00:54 | 0:01:03 | 0:00:02 | 0:00:00 | Inbound ACD | 2010-10-20 02:39:31
Agent 3 | 7320 | 2010-10-20 02:38:58 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-10-20 02:39:04
Agent 4 | 3686 | 2010-10-20 04:24:21 | 0:00:25 | 0:00:25 |  |  | Outbound | 2010-10-20 04:24:46
Agent 5 | 7372 | 2010-10-20 04:26:00 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-10-20 04:26:04
Agent 6 | 7372 | 2010-10-20 04:26:05 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-20 04:26:07
Agent 7 | 3686 | 2010-10-20 04:26:08 | 0:01:04 | 0:01:04 |  |  | Outbound | 2010-10-20 04:27:12
Agent 8 | 7320 | 2010-10-20 05:52:02 | 0:02:57 | 0:02:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 05:54:59
Agent 9 | 7372 | 2010-10-20 06:01:07 | 0:01:49 | 0:01:14 | 0:00:52 | 0:00:00 | Inbound ACD | 2010-10-20 06:02:56
Agent 1 | 3686 | 2010-10-20 06:01:34 | 0:02:12 | 0:02:12 |  |  | Outbound | 2010-10-20 06:03:46
Agent 1 | 7372 | 2010-10-20 06:28:50 | 0:00:01 | 0:00:01 |  |  | Inbound Non-ACD | 2010-10-20 06:28:51
Agent 2 | 7372 | 2010-10-20 07:10:29 | 0:01:33 | 0:01:30 | 0:00:00 | 0:00:05 | Inbound ACD | 2010-10-20 07:12:02
Agent 3 | 7416 | 2010-10-20 07:25:40 | 0:01:31 | 0:01:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 07:27:11
Agent 4 | 7416 | 2010-10-20 07:42:38 | 0:00:29 | 0:00:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 07:43:07
Agent 5 | 3708 | 2010-10-20 07:43:09 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-10-20 07:43:09
Agent 6 | 7264 | 2010-10-20 07:44:30 | 0:04:31 | 0:03:22 | 0:00:59 | 0:00:00 | Inbound ACD | 2010-10-20 07:49:01
Agent 7 | 7416 | 2010-10-20 07:44:35 | 0:00:22 | 0:00:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 07:44:57
Agent 8 | 7416 | 2010-10-20 07:45:42 | 0:00:16 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 07:45:58
Agent 9 | 3708 | 2010-10-20 08:03:52 | 0:03:58 | 0:03:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 08:07:50
Agent 1 | 7416 | 2010-10-20 08:18:13 | 0:08:23 | 0:08:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 08:26:36
Agent 1 | 3708 | 2010-10-20 08:28:13 | 0:03:50 | 0:03:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 08:32:03
Agent 1 | 7264 | 2010-10-20 08:30:28 | 0:00:13 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 08:30:41
Agent 2 | 7264 | 2010-10-20 08:34:48 | 0:02:30 | 0:02:25 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-20 08:37:18
Agent 3 | 7416 | 2010-10-20 08:35:43 | 0:01:51 | 0:01:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 08:37:34
Agent 4 | 7264 | 2010-10-20 08:37:38 | 0:08:53 | 0:08:25 | 0:00:20 | 0:00:00 | Inbound ACD | 2010-10-20 08:46:31
Agent 5 | 3708 | 2010-10-20 08:37:43 | 0:02:02 | 0:01:31 | 0:00:19 | 0:00:00 | Inbound ACD | 2010-10-20 08:39:45
Agent 6 | 7416 | 2010-10-20 08:41:24 | 0:02:19 | 0:02:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 08:43:43
Agent 7 | 7416 | 2010-10-20 08:43:59 | 0:02:34 | 0:02:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 08:46:33
Agent 8 | 7416 | 2010-10-20 08:46:45 | 0:01:08 | 0:01:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 08:47:53
Agent 9 | 7416 | 2010-10-20 08:48:54 | 0:01:22 | 0:01:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 08:50:16
Agent 1 | 3708 | 2010-10-20 08:52:17 | 0:01:02 | 0:00:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 08:53:19
Agent 1 | 7416 | 2010-10-20 08:53:34 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-20 08:53:35
Agent 2 | 7264 | 2010-10-20 08:55:59 | 0:01:22 | 0:01:19 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-20 08:57:21
Agent 3 | 7416 | 2010-10-20 09:02:03 | 0:00:35 | 0:00:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 09:02:38
Agent 4 | 7416 | 2010-10-20 09:02:52 | 0:00:37 | 0:00:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 09:03:29
Agent 5 | 3708 | 2010-10-20 09:03:55 | 0:00:46 | 0:00:46 |  |  | Outbound | 2010-10-20 09:04:41
Agent 6 | 7416 | 2010-10-20 09:04:44 | 0:01:11 | 0:01:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 09:05:55
Agent 7 | 7416 | 2010-10-20 09:06:31 | 0:00:52 | 0:00:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 09:07:23
Agent 8 | 3632 | 2010-10-20 09:06:33 | 0:02:19 | 0:02:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-20 09:08:52
Agent 9 | 7416 | 2010-10-20 09:08:06 | 0:01:11 | 0:01:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 09:09:17
Agent 1 | 7416 | 2010-10-20 09:09:29 | 0:01:54 | 0:01:54 |  |  | Outbound | 2010-10-20 09:11:23
Agent 1 | 7264 | 2010-10-20 09:11:02 | 0:02:36 | 0:02:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 09:13:38
Agent 1 | 7416 | 2010-10-20 09:11:34 | 0:00:53 | 0:00:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 09:12:27
Agent 2 | 7416 | 2010-10-20 09:12:43 | 0:01:12 | 0:01:12 |  |  | Outbound | 2010-10-20 09:13:55
Agent 3 | 3708 | 2010-10-20 09:16:23 | 0:11:56 | 0:11:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 09:28:19
Agent 4 | 7264 | 2010-10-20 09:17:33 | 0:02:25 | 0:01:50 | 0:00:28 | 0:00:20 | Inbound ACD | 2010-10-20 09:19:58
Agent 5 | 7264 | 2010-10-20 09:36:26 | 0:01:55 | 0:01:49 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-20 09:38:21
Agent 6 | 7264 | 2010-10-20 09:43:21 | 0:00:18 | 0:00:13 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-20 09:43:39
Agent 7 | 3708 | 2010-10-20 09:45:15 | 0:02:46 | 0:02:46 |  |  | Outbound | 2010-10-20 09:48:01
Agent 8 | 7264 | 2010-10-20 09:47:43 | 0:02:18 | 0:01:31 | 0:00:42 | 0:00:00 | Inbound ACD | 2010-10-20 09:50:01
Agent 9 | 7264 | 2010-10-20 09:52:27 | 0:01:38 | 0:01:34 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-20 09:54:05
Agent 1 | 3708 | 2010-10-20 09:53:18 | 0:02:05 | 0:02:05 |  |  | Outbound | 2010-10-20 09:55:23
Agent 1 | 3708 | 2010-10-20 09:55:41 | 0:00:56 | 0:00:56 |  |  | Outbound | 2010-10-20 09:56:37
Agent 2 | 7416 | 2010-10-20 09:56:43 | 0:10:46 | 0:10:46 |  |  | Outbound | 2010-10-20 10:07:29
Agent 3 | 7264 | 2010-10-20 10:03:37 | 0:02:44 | 0:02:38 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-20 10:06:21
Agent 4 | 3708 | 2010-10-20 10:07:30 | 0:12:07 | 0:12:07 |  |  | Outbound | 2010-10-20 10:19:37
Agent 5 | 3632 | 2010-10-20 10:09:54 | 0:00:34 | 0:00:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 10:10:28
Agent 6 | 7416 | 2010-10-20 10:12:00 | 0:00:37 | 0:00:37 |  |  | Outbound | 2010-10-20 10:12:37
Agent 7 | 7264 | 2010-10-20 10:15:14 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 10:15:24
Agent 8 | 3708 | 2010-10-20 10:19:38 | 0:00:18 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 10:19:56
Agent 9 | 7416 | 2010-10-20 10:20:06 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-10-20 10:20:12
Agent 1 | 7416 | 2010-10-20 10:20:13 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-20 10:20:15
Agent 1 | 3708 | 2010-10-20 10:20:43 | 0:07:12 | 0:07:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 10:27:55
Agent 1 | 7416 | 2010-10-20 10:27:59 | 0:00:57 | 0:00:57 |  |  | Outbound | 2010-10-20 10:28:56
Agent 2 | 7416 | 2010-10-20 10:28:59 | 0:03:00 | 0:03:00 |  |  | Outbound | 2010-10-20 10:31:59
Agent 3 | 7264 | 2010-10-20 10:30:38 | 0:05:40 | 0:05:34 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-20 10:36:18
Agent 4 | 3708 | 2010-10-20 10:32:12 | 0:04:00 | 0:02:07 | 0:01:47 | 0:00:00 | Inbound ACD | 2010-10-20 10:36:12
Agent 5 | 7416 | 2010-10-20 10:32:45 | 0:00:56 | 0:00:56 |  |  | Outbound | 2010-10-20 10:33:41
Agent 6 | 3708 | 2010-10-20 10:35:12 | 0:00:50 | 0:00:50 |  |  | Outbound | 2010-10-20 10:36:02
Agent 7 | 7416 | 2010-10-20 10:40:18 | 0:00:20 | 0:00:20 |  |  | Outbound | 2010-10-20 10:40:38
Agent 8 | 3708 | 2010-10-20 10:41:41 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-20 10:41:42
Agent 9 | 3708 | 2010-10-20 10:45:21 | 0:00:38 | 0:00:38 |  |  | Outbound | 2010-10-20 10:45:59
Agent 1 | 7416 | 2010-10-20 10:46:00 | 0:00:44 | 0:00:44 |  |  | Outbound | 2010-10-20 10:46:44
Agent 1 | 7264 | 2010-10-20 10:48:14 | 0:19:38 | 0:19:33 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-20 11:07:52
Agent 2 | 7416 | 2010-10-20 11:14:37 | 0:00:19 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 11:14:56
Agent 3 | 3708 | 2010-10-20 11:18:51 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-10-20 11:18:54
Agent 4 | 7416 | 2010-10-20 11:18:55 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-20 11:18:57
Agent 5 | 7416 | 2010-10-20 11:18:57 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-20 11:18:59
Agent 6 | 3708 | 2010-10-20 11:18:59 | 0:00:55 | 0:00:55 |  |  | Outbound | 2010-10-20 11:19:54
Agent 7 | 3632 | 2010-10-20 11:49:14 | 0:00:41 | 0:00:37 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-20 11:49:55
Agent 8 | 7264 | 2010-10-20 12:14:48 | 0:17:42 | 0:17:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 12:32:30
Agent 9 | 3632 | 2010-10-20 12:36:29 | 0:03:40 | 0:03:35 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-20 12:40:09
Agent 1 | 7416 | 2010-10-20 12:44:28 | 0:00:22 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 12:44:50
Agent 1 | 7416 | 2010-10-20 12:44:58 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-10-20 12:45:05
Agent 1 | 7416 | 2010-10-20 12:48:39 | 0:00:10 | 0:00:10 |  |  | Outbound | 2010-10-20 12:48:49
Agent 2 | 7416 | 2010-10-20 13:23:26 | 0:03:20 | 0:03:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 13:26:46
Agent 3 | 3708 | 2010-10-20 13:39:00 | 0:03:14 | 0:03:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 13:42:14
Agent 4 | 7416 | 2010-10-20 13:42:18 | 0:02:57 | 0:02:57 |  |  | Outbound | 2010-10-20 13:45:15
Agent 5 | 3708 | 2010-10-20 13:45:17 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-10-20 13:45:22
Agent 6 | 7416 | 2010-10-20 13:45:22 | 0:00:43 | 0:00:43 |  |  | Outbound | 2010-10-20 13:46:05
Agent 7 | 7416 | 2010-10-20 13:46:05 | 0:01:39 | 0:01:39 |  |  | Outbound | 2010-10-20 13:47:44
Agent 8 | 3708 | 2010-10-20 14:08:23 | 0:02:41 | 0:02:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 14:11:04
Agent 9 | 7416 | 2010-10-20 14:15:59 | 0:02:16 | 0:02:16 |  |  | Outbound | 2010-10-20 14:18:15
Agent 1 | 7416 | 2010-10-20 14:18:44 | 0:03:39 | 0:03:39 |  |  | Outbound | 2010-10-20 14:22:23
Agent 1 | 7264 | 2010-10-20 14:22:44 | 0:03:28 | 0:03:22 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-20 14:26:12
Agent 2 | 7264 | 2010-10-20 14:27:55 | 0:01:56 | 0:01:15 | 0:00:34 | 0:00:20 | Inbound ACD, Transfer-Out | 2010-10-20 14:29:51
Agent 3 | 3632 | 2010-10-20 14:29:46 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-10-20 14:29:51
Agent 4 | 7264 | 2010-10-20 14:31:08 | 0:02:55 | 0:02:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 14:34:03
Agent 5 | 7264 | 2010-10-20 14:47:49 | 0:00:15 | 0:00:09 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-20 14:48:04
Agent 6 | 7416 | 2010-10-20 15:11:44 | 0:10:50 | 0:10:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 15:22:34
Agent 7 | 7416 | 2010-10-20 15:56:33 | 0:00:22 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 15:56:55
Agent 8 | 7320 | 2010-10-20 22:43:00 | 0:12:15 | 0:12:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-20 22:55:15
Agent 9 | 7320 | 2010-10-21 00:52:52 | 0:01:01 | 0:00:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 00:53:53
Agent 1 | 3660 | 2010-10-21 01:08:51 | 0:02:06 | 0:02:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 01:10:57
Agent 1 | 7320 | 2010-10-21 02:39:53 | 0:02:36 | 0:02:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 02:42:29
Agent 1 | 7372 | 2010-10-21 06:58:00 | 0:00:40 | 0:00:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 06:58:40
Agent 2 | 7372 | 2010-10-21 07:00:25 | 0:33:56 | 0:52:40 | 0:01:48 | 0:00:07 | Inbound ACD | 2010-10-21 07:34:21
Agent 3 | 7264 | 2010-10-21 07:12:25 | 0:01:34 | 0:01:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 07:13:59
Agent 4 | 3708 | 2010-10-21 07:18:27 | 0:04:36 | 0:04:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 07:23:03
Agent 5 | 7372 | 2010-10-21 07:22:54 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-21 07:22:55
Agent 6 | 7416 | 2010-10-21 07:54:03 | 0:00:08 | 0:00:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 07:54:11
Agent 7 | 3708 | 2010-10-21 07:54:21 | 0:07:50 | 0:07:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 08:02:11
Agent 8 | 7264 | 2010-10-21 07:59:33 | 0:23:32 | 0:23:25 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-21 08:23:05
Agent 9 | 3708 | 2010-10-21 08:02:32 | 0:00:14 | 0:00:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 08:02:46
Agent 1 | 7416 | 2010-10-21 08:08:47 | 0:04:20 | 0:04:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 08:13:07
Agent 1 | 7416 | 2010-10-21 08:16:41 | 0:01:10 | 0:01:10 |  |  | Outbound | 2010-10-21 08:17:51
Agent 2 | 7416 | 2010-10-21 08:22:05 | 0:04:18 | 0:04:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 08:26:23
Agent 3 | 3708 | 2010-10-21 08:27:09 | 0:00:24 | 0:00:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 08:27:33
Agent 4 | 7416 | 2010-10-21 08:27:45 | 0:01:22 | 0:01:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 08:29:07
Agent 5 | 3632 | 2010-10-21 08:31:56 | 0:04:47 | 0:04:40 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-21 08:36:43
Agent 6 | 7264 | 2010-10-21 08:58:43 | 0:15:41 | 0:13:14 | 0:02:23 | 0:00:20 | Inbound ACD, Conference | 2010-10-21 09:14:24
Agent 7 | 7264 | 2010-10-21 09:05:44 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-10-21 09:05:50
Agent 8 | 3708 | 2010-10-21 09:06:57 | 0:01:32 | 0:01:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 09:08:29
Agent 9 | 3708 | 2010-10-21 09:15:06 | 0:04:17 | 0:04:17 |  |  | Outbound | 2010-10-21 09:19:23
Agent 1 | 7264 | 2010-10-21 09:19:35 | 0:00:49 | 0:00:45 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-21 09:20:24
Agent 1 | 7264 | 2010-10-21 09:28:36 | 0:06:29 | 0:06:21 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-21 09:35:05
Agent 1 | 7264 | 2010-10-21 09:36:02 | 0:01:37 | 0:01:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 09:37:39
Agent 2 | 7264 | 2010-10-21 09:37:39 | 0:03:43 | 0:03:40 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-21 09:41:22
Agent 3 | 3632 | 2010-10-21 09:45:54 | 0:04:14 | 0:04:06 | 0:00:00 | 0:00:02 | Inbound ACD | 2010-10-21 09:50:08
Agent 4 | 7416 | 2010-10-21 09:51:26 | 0:04:23 | 0:04:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 09:55:49
Agent 5 | 3708 | 2010-10-21 09:56:48 | 0:01:21 | 0:01:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 09:58:09
Agent 6 | 7264 | 2010-10-21 10:18:27 | 0:10:23 | 0:10:20 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-21 10:28:50
Agent 7 | 7264 | 2010-10-21 10:33:50 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 10:34:00
Agent 8 | 7416 | 2010-10-21 10:57:17 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 10:57:27
Agent 9 | 7264 | 2010-10-21 11:15:11 | 0:00:22 | 0:00:14 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-21 11:15:33
Agent 1 | 3708 | 2010-10-21 11:19:49 | 0:05:48 | 0:04:52 | 0:00:48 | 0:00:00 | Inbound ACD | 2010-10-21 11:25:37
Agent 1 | 7264 | 2010-10-21 11:20:22 | 0:04:30 | 0:03:45 | 0:00:36 | 0:00:20 | Inbound ACD | 2010-10-21 11:24:52
Agent 2 | 7416 | 2010-10-21 11:44:28 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-10-21 11:44:35
Agent 3 | 7416 | 2010-10-21 11:44:35 | 0:05:08 | 0:05:08 |  |  | Outbound | 2010-10-21 11:49:43
Agent 4 | 7264 | 2010-10-21 12:09:03 | 0:00:23 | 0:00:16 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-21 12:09:26
Agent 5 | 3632 | 2010-10-21 12:11:46 | 0:01:58 | 0:01:53 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-21 12:13:44
Agent 6 | 7264 | 2010-10-21 12:20:44 | 0:00:43 | 0:00:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 12:21:27
Agent 7 | 3708 | 2010-10-21 12:32:24 | 0:04:09 | [NAME] | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 12:36:33
Agent 8 | 3708 | 2010-10-21 13:55:55 | 0:00:11 | 0:00:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 13:56:06
Agent 9 | 7264 | 2010-10-21 13:56:01 | 0:04:23 | 0:04:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 14:00:24
Agent 1 | 3632 | 2010-10-21 14:07:34 | 0:04:38 | 0:02:34 | 0:01:57 | 0:00:20 | Inbound ACD, Transfer-Out | 2010-10-21 14:12:12
Agent 1 | 7416 | 2010-10-21 14:09:01 | 0:02:24 | 0:02:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 14:11:25
Agent 1 | 7264 | 2010-10-21 14:12:09 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-10-21 14:12:12
Agent 2 | 3632 | 2010-10-21 14:30:18 | 0:05:40 | 0:04:35 | 0:00:56 | 0:00:20 | Inbound ACD | 2010-10-21 14:35:58
Agent 3 | 7416 | 2010-10-21 14:43:34 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-10-21 14:43:52
Agent 4 | 3632 | 2010-10-21 15:00:14 | 0:15:11 | 0:15:04 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-21 15:15:25
Agent 5 | 7416 | 2010-10-21 15:01:49 | 0:01:08 | 0:01:08 |  |  | Outbound | 2010-10-21 15:02:57
Agent 6 | 3708 | 2010-10-21 15:03:38 | 0:00:02 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 15:03:40
Agent 7 | 7416 | 2010-10-21 15:06:56 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-10-21 15:07:01
Agent 8 | 7416 | 2010-10-21 15:07:13 | 0:00:44 | 0:00:44 |  |  | Outbound | 2010-10-21 15:07:57
Agent 9 | 7264 | 2010-10-21 15:29:43 | 0:33:35 | 0:33:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 16:03:18
Agent 1 | 7416 | 2010-10-21 15:35:52 | 0:04:47 | 0:04:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-21 15:40:39
Agent 1 | 3686 | 2010-10-22 01:42:27 | 0:00:02 | 0:00:02 |  |  | Inbound Non-ACD | 2010-10-22 01:42:29
Agent 2 | 7320 | 2010-10-22 01:53:49 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-22 01:53:59
Agent 3 | 7372 | 2010-10-22 01:54:00 | 0:00:44 | 0:00:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-22 01:54:44
Agent 4 | 3660 | 2010-10-22 02:36:58 | 0:03:25 | 0:03:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-22 02:40:23
Agent 5 | 7372 | 2010-10-22 02:54:20 | 0:04:27 | 0:04:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-22 02:58:47
Agent 6 | 7320 | 2010-10-22 03:32:58 | 0:06:34 | 0:06:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-22 03:39:32
Agent 7 | 3686 | 2010-10-22 03:44:31 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-10-22 03:44:35
Agent 8 | 7372 | 2010-10-22 03:44:35 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-10-22 03:44:39
Agent 9 | 7372 | 2010-10-22 03:46:26 | 0:02:09 | 0:02:09 |  |  | Outbound | 2010-10-22 03:48:35
Agent 1 | 3686 | 2010-10-22 03:57:19 | 0:00:31 | 0:00:31 |  |  | Outbound | 2010-10-22 03:57:50
Agent 1 | 7372 | 2010-10-22 05:59:28 | 0:02:15 | 0:02:15 |  |  | Outbound | 2010-10-22 06:01:43
Agent 1 | 7320 | 2010-10-22 06:02:14 | 0:07:58 | 0:07:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-22 06:10:12
Agent 2 | 3686 | 2010-10-22 06:09:39 | 0:01:01 | 0:00:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-22 06:10:40
Agent 3 | 7320 | 2010-10-22 06:12:39 | 0:26:40 | 0:26:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-22 06:39:19
Agent 4 | 7372 | 2010-10-22 06:29:39 | 0:16:40 | 0:16:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-22 06:46:19
Agent 5 | 3686 | 2010-10-22 06:48:14 | 0:00:31 | 0:00:31 |  |  | Outbound | 2010-10-22 06:48:45
Agent 6 | 7320 | 2010-10-22 06:49:59 | 0:02:52 | 0:02:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-22 06:52:51
Agent 7 | 7372 | 2010-10-22 06:51:45 | 0:02:25 | 0:02:25 |  |  | Outbound | 2010-10-22 06:54:10
Agent 8 | 3686 | 2010-10-22 06:55:17 | 0:02:21 | 0:02:21 |  |  | Outbound | 2010-10-22 06:57:38
Agent 9 | 7320 | 2010-10-22 06:55:22 | 0:07:00 | 0:06:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-22 07:02:22
Agent 1 | 7372 | 2010-10-22 06:59:03 | 0:02:48 | 0:02:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-22 07:01:51
Agent 1 | 7372 | 2010-10-22 07:51:39 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-10-22 07:51:55
Agent 2 | 7372 | 2010-10-22 07:57:40 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-10-22 07:57:58
Agent 3 | 7416 | 2010-10-22 11:15:25 | 0:00:10 | 0:00:10 |  |  | Outbound | 2010-10-22 11:15:35
Agent 4 | 7416 | 2010-10-22 11:15:40 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-10-22 11:15:48
Agent 5 | 7416 | 2010-10-22 11:34:14 | 0:03:03 | 0:02:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-22 11:37:17
Agent 6 | 7416 | 2010-10-22 11:40:18 | 0:00:57 | 0:00:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-22 11:41:15
Agent 7 | 7416 | 2010-10-22 11:44:42 | 0:00:00 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-22 11:44:42
Agent 8 | 7416 | 2010-10-22 11:54:34 | 0:03:41 | 0:03:41 |  |  | Outbound | 2010-10-22 11:58:15
Agent 9 | 7416 | 2010-10-22 12:10:33 | 0:01:13 | 0:01:13 |  |  | Outbound | 2010-10-22 12:11:46
Agent 1 | 7416 | 2010-10-22 13:34:49 | 0:02:36 | 0:02:36 |  |  | Outbound | 2010-10-22 13:37:25
Agent 1 | 3708 | 2010-10-22 14:41:18 | 0:10:38 | 0:10:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-22 14:51:56
Agent 1 | 3708 | 2010-10-22 15:03:49 | 0:05:17 | 0:05:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-22 15:09:06
Agent 2 | 7416 | 2010-10-22 15:15:29 | 0:00:23 | 0:00:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-22 15:15:52
Agent 3 | 7416 | 2010-10-22 15:16:16 | 0:01:30 | 0:01:30 |  |  | Outbound | 2010-10-22 15:17:46
Agent 4 | 3708 | 2010-10-22 15:58:21 | 0:01:20 | 0:01:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-22 15:59:41
Agent 5 | 3660 | 2010-10-24 23:11:33 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-24 23:11:34
Agent 6 | 7320 | 2010-10-24 23:11:47 | 0:00:00 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-24 23:11:47
Agent 7 | 7320 | 2010-10-25 00:40:37 | 0:00:36 | 0:00:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-25 00:41:13
Agent 8 | 3686 | 2010-10-25 03:47:10 | 0:00:28 | 0:00:28 |  |  | Outbound | 2010-10-25 03:47:38
Agent 9 | 7372 | 2010-10-25 03:47:43 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-10-25 03:47:46
Agent 1 | 7372 | 2010-10-25 04:08:14 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-25 04:08:16
Agent 1 | 3660 | 2010-10-25 06:44:50 | 0:03:10 | 0:03:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-25 06:48:00
Agent 2 | 7372 | 2010-10-25 07:05:08 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-25 07:05:18
Agent 3 | 7264 | 2010-10-25 07:15:53 | 0:02:29 | 0:02:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-25 07:18:22
Agent 4 | 7264 | 2010-10-25 07:29:48 | 0:02:17 | 0:02:13 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-25 07:32:05
Agent 5 | 3632 | 2010-10-25 07:39:57 | 0:02:15 | 0:02:09 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-25 07:42:12
Agent 6 | 7372 | 2010-10-25 07:53:28 | 0:00:12 | 0:00:12 |  |  | Outbound | 2010-10-25 07:53:40
Agent 7 | 7372 | 2010-10-25 07:53:40 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-25 07:53:42
Agent 8 | 3686 | 2010-10-25 07:57:43 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-10-25 07:58:01
Agent 9 | 7372 | 2010-10-25 07:58:02 | 0:00:45 | 0:00:45 |  |  | Outbound | 2010-10-25 07:58:47
Agent 1 | 3632 | 2010-10-25 07:58:28 | 0:07:05 | 0:06:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-25 08:05:33
Agent 1 | 7416 | 2010-10-25 08:02:56 | 0:02:57 | 0:02:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-25 08:05:53
Agent 1 | 3708 | 2010-10-25 08:08:28 | 0:01:40 | 0:01:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-25 08:10:08
Agent 2 | 7264 | 2010-10-25 08:16:52 | 0:03:25 | 0:03:20 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-25 08:20:17
Agent 3 | 3708 | 2010-10-25 08:52:01 | 0:04:03 | 0:03:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-25 08:56:04
Agent 4 | 3632 | 2010-10-25 08:55:46 | 0:06:32 | 0:06:28 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-25 09:02:18
Agent 5 | 7416 | 2010-10-25 08:56:54 | 0:00:33 | 0:00:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-25 08:57:27
Agent 6 | 7416 | 2010-10-25 09:14:20 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-10-25 09:14:26
Agent 7 | 3708 | 2010-10-25 09:15:00 | 0:02:23 | 0:02:23 |  |  | Outbound | 2010-10-25 09:17:23
Agent 8 | 7264 | 2010-10-25 09:20:56 | 0:02:18 | 0:02:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-25 09:23:14
Agent 9 | 7264 | 2010-10-25 09:38:44 | 0:01:25 | 0:01:20 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-25 09:40:09
Agent 1 | 7416 | 2010-10-25 09:53:19 | 0:06:31 | 0:06:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-25 09:59:50
Agent 1 | 7264 | 2010-10-25 10:10:49 | 0:12:31 | 0:12:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-25 10:23:20
Agent 2 | 7416 | 2010-10-25 10:26:37 | 0:00:10 | 0:00:10 |  |  | Outbound | 2010-10-25 10:26:47
Agent 3 | 3708 | 2010-10-25 10:26:50 | 0:04:02 | 0:04:02 |  |  | Outbound | 2010-10-25 10:30:52
Agent 4 | 3708 | 2010-10-25 10:47:43 | 0:08:26 | 0:08:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-25 10:56:09
Agent 5 | 3708 | 2010-10-25 10:56:40 | 0:05:43 | 0:05:43 |  |  | Outbound | 2010-10-25 11:02:23
Agent 6 | 7264 | 2010-10-25 11:02:05 | 0:05:41 | 0:02:42 | 0:02:53 | 0:00:00 | Inbound ACD | 2010-10-25 11:07:46
Agent 7 | 3708 | 2010-10-25 11:16:11 | 0:01:13 | 0:01:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-25 11:17:24
Agent 8 | 7264 | 2010-10-25 11:23:16 | 0:20:09 | 0:20:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-25 11:43:25
Agent 9 | 3708 | 2010-10-25 11:33:31 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-10-25 11:33:48
Agent 1 | 3708 | 2010-10-25 11:57:58 | 0:07:23 | 0:07:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-25 12:05:21
Agent 1 | 7264 | 2010-10-25 12:04:25 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-25 12:04:35
Agent 1 | 7264 | 2010-10-25 12:20:26 | 0:05:26 | 0:05:20 | 0:00:00 | 0:00:06 | Inbound ACD | 2010-10-25 12:25:52
Agent 2 | 3708 | 2010-10-25 12:40:42 | 0:00:11 | 0:00:11 |  |  | Outbound | 2010-10-25 12:40:53
Agent 3 | 7416 | 2010-10-25 12:42:00 | 0:04:31 | 0:04:31 |  |  | Outbound | 2010-10-25 12:46:31
Agent 4 | 7416 | 2010-10-25 13:05:23 | 0:05:45 | 0:05:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-25 13:11:08
Agent 5 | 3708 | 2010-10-25 13:14:07 | 0:01:23 | 0:00:54 | 0:00:23 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-10-25 13:15:30
Agent 6 | 7416 | 2010-10-25 13:15:07 | 0:00:23 | 0:00:23 |  |  | Outbound | 2010-10-25 13:15:30
Agent 7 | 7416 | 2010-10-25 13:21:07 | 0:13:54 | 0:13:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-25 13:35:01
Agent 8 | 3708 | 2010-10-25 13:43:07 | 0:00:12 | 0:00:12 |  |  | Outbound | 2010-10-25 13:43:19
Agent 9 | 7416 | 2010-10-25 13:43:20 | 0:00:28 | 0:00:28 |  |  | Outbound | 2010-10-25 13:43:48
Agent 1 | 7264 | 2010-10-25 14:09:47 | 0:02:12 | 0:02:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-25 14:11:59
Agent 1 | 3632 | 2010-10-25 14:18:48 | 0:29:05 | 0:28:56 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-25 14:47:53
Agent 2 | 3708 | 2010-10-25 14:28:17 | 0:00:15 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-25 14:28:32
Agent 3 | 7416 | 2010-10-25 14:33:49 | 0:00:42 | 0:00:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-25 14:34:31
Agent 4 | 7416 | 2010-10-25 14:37:43 | 0:01:17 | 0:01:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-25 14:39:00
Agent 5 | 7416 | 2010-10-25 14:45:12 | 0:03:08 | 0:03:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-25 14:48:20
Agent 6 | 7264 | 2010-10-25 14:50:54 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-25 14:51:04
Agent 7 | 7264 | 2010-10-25 14:55:43 | 0:03:32 | 0:03:26 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-25 14:59:15
Agent 8 | 7416 | 2010-10-25 15:26:57 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-10-25 15:27:13
Agent 9 | 3708 | 2010-10-25 15:27:45 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-25 15:27:47
Agent 1 | 7416 | 2010-10-25 15:29:50 | 0:08:29 | 0:08:29 |  |  | Outbound | 2010-10-25 15:38:19
Agent 1 | 7416 | 2010-10-25 15:41:04 | 0:02:14 | 0:02:14 |  |  | Outbound | 2010-10-25 15:43:18
Agent 1 | 7264 | 2010-10-25 15:43:14 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-25 15:43:24
Agent 2 | 7320 | 2010-10-26 01:35:37 | 0:02:46 | 0:02:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 01:38:23
Agent 3 | 7372 | 2010-10-26 06:37:48 | 0:00:29 | 0:00:29 |  |  | Outbound | 2010-10-26 06:38:17
Agent 4 | 7372 | 2010-10-26 06:41:21 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-10-26 06:41:26
Agent 5 | 3686 | 2010-10-26 06:43:10 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-10-26 06:43:27
Agent 6 | 7372 | 2010-10-26 06:54:39 | 0:03:10 | 0:03:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 06:57:49
Agent 7 | 3686 | 2010-10-26 07:03:28 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 07:03:38
Agent 8 | 7264 | 2010-10-26 07:03:38 | 0:11:46 | 0:05:40 | 0:05:56 | 0:00:20 | Inbound ACD | 2010-10-26 07:15:24
Agent 9 | 7416 | 2010-10-26 07:03:40 | 0:04:32 | 0:04:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 07:08:12
Agent 1 | 7372 | 2010-10-26 07:08:04 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-10-26 07:08:20
Agent 1 | 7416 | 2010-10-26 07:11:57 | 0:02:36 | [NAME] | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 07:14:33
Agent 2 | 7416 | 2010-10-26 07:17:17 | 0:01:51 | 0:01:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 07:19:08
Agent 3 | 7416 | 2010-10-26 07:37:37 | 0:02:58 | 0:02:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 07:40:35
Agent 4 | 3708 | 2010-10-26 07:53:54 | 0:08:22 | 0:08:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 08:02:16
Agent 5 | 7264 | 2010-10-26 07:58:32 | 0:02:19 | 0:02:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-26 08:00:51
Agent 6 | 7416 | 2010-10-26 08:15:00 | 0:08:27 | 0:08:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 08:23:27
Agent 7 | 3708 | 2010-10-26 08:25:08 | 0:03:03 | 0:03:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 08:28:11
Agent 8 | 7416 | 2010-10-26 08:31:21 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-26 08:31:22
Agent 9 | 7264 | 2010-10-26 08:32:56 | 0:00:40 | 0:00:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 08:33:36
Agent 1 | 3632 | 2010-10-26 08:46:53 | 0:01:46 | 0:01:01 | 0:00:38 | 0:00:20 | Inbound ACD, Transfer-Out | 2010-10-26 08:48:39
Agent 1 | 7416 | 2010-10-26 08:48:27 | 0:04:48 | 0:04:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 08:53:15
Agent 1 | 7264 | 2010-10-26 08:48:34 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-10-26 08:48:39
Agent 2 | 3708 | 2010-10-26 08:53:26 | 0:03:03 | 0:02:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 08:56:29
Agent 3 | 7416 | 2010-10-26 08:56:29 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-26 08:56:30
Agent 4 | 7416 | 2010-10-26 08:59:58 | 0:01:15 | 0:01:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 09:01:13
Agent 5 | 7264 | 2010-10-26 09:03:23 | 0:03:39 | 0:02:53 | 0:00:40 | 0:00:20 | Inbound ACD | 2010-10-26 09:07:02
Agent 6 | 7416 | 2010-10-26 09:17:45 | 0:02:41 | 0:02:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 09:20:26
Agent 7 | 3708 | 2010-10-26 09:20:27 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-10-26 09:20:27
Agent 8 | 3708 | 2010-10-26 09:24:51 | 0:08:08 | 0:08:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 09:32:59
Agent 9 | 3708 | 2010-10-26 10:03:36 | 0:01:42 | 0:01:30 | 0:00:12 | 0:00:00 | Inbound ACD, Conference | 2010-10-26 10:05:18
Agent 1 | 7416 | 2010-10-26 10:04:20 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-10-26 10:04:27
Agent 1 | 7416 | 2010-10-26 10:07:06 | 0:01:13 | 0:01:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 10:08:19
Agent 2 | 7264 | 2010-10-26 10:12:00 | 0:09:25 | 0:09:18 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-26 10:21:25
Agent 3 | 7416 | 2010-10-26 10:13:14 | 0:01:39 | 0:01:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 10:14:53
Agent 4 | 3708 | 2010-10-26 10:15:48 | 0:06:13 | 0:06:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 10:22:01
Agent 5 | 3632 | 2010-10-26 10:23:12 | 0:02:16 | 0:02:14 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-26 10:25:28
Agent 6 | 3632 | 2010-10-26 10:26:44 | 0:04:56 | 0:04:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 10:31:40
Agent 7 | 7264 | 2010-10-26 10:33:18 | 0:00:36 | 0:00:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 10:33:54
Agent 8 | 3632 | 2010-10-26 10:43:24 | 0:00:48 | 0:00:40 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-26 10:44:12
Agent 9 | 3708 | 2010-10-26 10:48:56 | 0:00:39 | 0:00:21 | 0:00:10 | 0:00:00 | Inbound ACD | 2010-10-26 10:49:35
Agent 1 | 3632 | 2010-10-26 11:20:06 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 11:20:16
Agent 1 | 7264 | 2010-10-26 11:41:39 | 0:02:44 | 0:01:06 | 0:01:29 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-10-26 11:44:23
Agent 1 | 7264 | 2010-10-26 11:44:19 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-10-26 11:44:23
Agent 2 | 7416 | 2010-10-26 11:48:05 | 0:04:20 | 0:04:20 |  |  | Outbound | 2010-10-26 11:52:25
Agent 3 | 7416 | 2010-10-26 11:53:04 | 0:01:50 | 0:01:50 |  |  | Outbound | 2010-10-26 11:54:54
Agent 4 | 7264 | 2010-10-26 11:57:41 | 0:07:25 | 0:05:16 | 0:02:02 | 0:00:20 | Inbound ACD, Conference | 2010-10-26 12:05:06
Agent 5 | 7264 | 2010-10-26 12:01:07 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-10-26 12:01:13
Agent 6 | 7264 | 2010-10-26 12:08:36 | 0:04:02 | 0:03:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 12:12:38
Agent 7 | 3632 | 2010-10-26 12:19:23 | 0:03:38 | 0:03:33 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-26 12:23:01
Agent 8 | 7416 | 2010-10-26 12:25:54 | 0:00:37 | 0:00:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 12:26:31
Agent 9 | 7264 | 2010-10-26 12:32:20 | 0:09:38 | 0:09:31 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-26 12:41:58
Agent 1 | 7416 | 2010-10-26 12:34:36 | 0:00:29 | 0:00:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 12:35:05
Agent 1 | 3708 | 2010-10-26 12:39:08 | 0:00:18 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 12:39:26
Agent 2 | 7416 | 2010-10-26 12:55:15 | 0:00:18 | 0:00:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 12:55:33
Agent 3 | 7416 | 2010-10-26 12:59:33 | 0:22:10 | 0:18:32 | 0:03:32 | 0:00:00 | Inbound ACD | 2010-10-26 13:21:43
Agent 4 | 7264 | 2010-10-26 13:00:00 | 0:00:25 | 0:00:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 13:00:25
Agent 5 | 3632 | 2010-10-26 13:00:25 | 0:00:48 | 0:00:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 13:01:13
Agent 6 | 3632 | 2010-10-26 13:02:41 | 0:00:23 | 0:00:19 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-26 13:03:04
Agent 7 | 7264 | 2010-10-26 13:03:56 | 0:08:16 | 0:08:13 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-26 13:12:12
Agent 8 | 3632 | 2010-10-26 13:12:32 | 0:02:39 | 0:02:34 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-26 13:15:11
Agent 9 | 7264 | 2010-10-26 13:15:31 | 0:10:55 | 0:10:51 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-26 13:26:26
Agent 1 | 3708 | 2010-10-26 13:22:10 | 0:01:09 | 0:01:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 13:23:19
Agent 1 | 7416 | 2010-10-26 13:33:27 | 0:00:24 | 0:00:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 13:33:51
Agent 1 | 7416 | 2010-10-26 13:41:02 | 0:00:45 | 0:00:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 13:41:47
Agent 2 | 7264 | 2010-10-26 13:56:54 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 13:57:04
Agent 3 | 7416 | 2010-10-26 14:16:40 | 0:08:32 | 0:08:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 14:25:12
Agent 4 | 7416 | 2010-10-26 14:28:45 | 0:03:21 | 0:03:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-26 14:32:06
Agent 5 | 7416 | 2010-10-26 14:32:40 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-26 14:32:42
Agent 6 | 3708 | 2010-10-26 14:37:06 | 0:03:06 | 0:03:06 |  |  | Outbound | 2010-10-26 14:40:12
Agent 7 | 7264 | 2010-10-26 15:04:18 | 0:05:36 | 0:02:48 | 0:02:44 | 0:00:20 | Inbound ACD | 2010-10-26 15:09:54
Agent 8 | 7416 | 2010-10-26 15:12:46 | 0:05:43 | 0:05:04 | 0:00:58 | 0:00:00 | Inbound ACD, Conference | 2010-10-26 15:18:29
Agent 9 | 7416 | 2010-10-26 15:13:48 | 0:00:12 | 0:00:12 |  |  | Outbound | 2010-10-26 15:14:00
Agent 1 | 7416 | 2010-10-26 15:17:08 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-10-26 15:17:25
Agent 1 | 7264 | 2010-10-26 15:20:04 | 0:04:06 | 0:03:59 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-26 15:24:10
Agent 2 | 3632 | 2010-10-26 15:40:14 | 0:16:49 | 0:15:49 | 0:00:55 | 0:00:20 | Inbound ACD | 2010-10-26 15:57:03
Agent 3 | 7372 | 2010-10-27 04:32:51 | 0:02:12 | 0:02:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 04:35:03
Agent 4 | 3686 | 2010-10-27 04:35:04 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-27 04:35:05
Agent 5 | 7372 | 2010-10-27 04:36:43 | 0:01:33 | 0:01:33 |  |  | Outbound | 2010-10-27 04:38:16
Agent 6 | 7320 | 2010-10-27 04:52:51 | 0:00:49 | 0:00:24 | 0:00:18 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-10-27 04:53:40
Agent 7 | 3686 | 2010-10-27 04:53:05 | 0:05:46 | 0:05:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 04:58:51
Agent 8 | 7320 | 2010-10-27 04:53:21 | 0:00:19 | 0:00:19 |  |  | Outbound | 2010-10-27 04:53:40
Agent 9 | 7320 | 2010-10-27 06:09:06 | 0:03:53 | 0:03:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 06:12:59
Agent 1 | 3686 | 2010-10-27 06:13:58 | 0:00:13 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 06:14:11
Agent 1 | 7372 | 2010-10-27 06:45:47 | 0:04:30 | 0:04:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 06:50:17
Agent 1 | 3632 | 2010-10-27 07:06:13 | 0:00:56 | 0:00:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 07:07:09
Agent 2 | 7372 | 2010-10-27 07:08:08 | 0:00:04 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 07:08:12
Agent 3 | 7264 | 2010-10-27 07:08:38 | 0:02:38 | 0:02:33 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-27 07:11:16
Agent 4 | 7372 | 2010-10-27 07:10:40 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 07:10:50
Agent 5 | 7264 | 2010-10-27 07:11:37 | 0:04:03 | 0:03:59 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-27 07:15:40
Agent 6 | 7264 | 2010-10-27 07:23:55 | 0:04:07 | 0:04:04 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-27 07:28:02
Agent 7 | 3708 | 2010-10-27 07:27:05 | 0:57:01 | 0:55:21 | 0:01:34 | 0:00:00 | Inbound ACD | 2010-10-27 08:24:06
Agent 8 | 7264 | 2010-10-27 07:29:20 | 0:07:17 | 0:07:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-27 07:36:37
Agent 9 | 3632 | 2010-10-27 07:38:21 | 0:01:53 | 0:01:44 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-27 07:40:14
Agent 1 | 7264 | 2010-10-27 07:53:12 | 0:16:03 | 0:10:23 | 0:05:32 | 0:00:20 | Inbound ACD | 2010-10-27 08:09:15
Agent 1 | 7416 | 2010-10-27 08:27:28 | 0:01:09 | 0:01:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 08:28:37
Agent 2 | 7416 | 2010-10-27 08:32:13 | 0:01:08 | 0:01:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 08:33:21
Agent 3 | 7416 | 2010-10-27 08:33:48 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-10-27 08:34:05
Agent 4 | 7416 | 2010-10-27 08:34:09 | 0:01:06 | 0:01:06 |  |  | Outbound | 2010-10-27 08:35:15
Agent 5 | 3632 | 2010-10-27 08:38:41 | 0:02:37 | 0:02:29 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-27 08:41:18
Agent 6 | 3708 | 2010-10-27 08:44:49 | 0:02:19 | 0:02:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 08:47:08
Agent 7 | 7264 | 2010-10-27 08:45:16 | 0:04:51 | 0:04:45 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-27 08:50:07
Agent 8 | 7416 | 2010-10-27 08:47:08 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-27 08:47:09
Agent 9 | 7264 | 2010-10-27 08:56:47 | 0:00:25 | 0:00:17 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-27 08:57:12
Agent 1 | 7416 | 2010-10-27 08:56:48 | 0:20:03 | 0:20:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 09:16:51
Agent 1 | 7264 | 2010-10-27 09:14:02 | 0:03:15 | 0:03:07 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-27 09:17:17
Agent 1 | 7416 | 2010-10-27 09:16:52 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-10-27 09:16:55
Agent 2 | 3632 | 2010-10-27 09:29:42 | 0:15:04 | 0:14:59 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-27 09:44:46
Agent 3 | 7264 | 2010-10-27 10:15:16 | 0:02:02 | 0:01:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 10:17:18
Agent 4 | 7264 | 2010-10-27 10:25:07 | 0:00:25 | 0:00:21 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-27 10:25:32
Agent 5 | 7264 | 2010-10-27 10:31:37 | 0:00:18 | 0:00:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 10:31:55
Agent 6 | 3632 | 2010-10-27 10:34:14 | 0:01:43 | 0:01:39 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-27 10:35:57
Agent 7 | 7416 | 2010-10-27 10:47:09 | 0:03:03 | 0:02:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 10:50:12
Agent 8 | 7264 | 2010-10-27 10:48:59 | 0:02:35 | 0:02:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 10:51:34
Agent 9 | 3708 | 2010-10-27 10:52:22 | 0:03:25 | 0:03:25 |  |  | Outbound | 2010-10-27 10:55:47
Agent 1 | 7416 | 2010-10-27 10:56:03 | 0:01:04 | 0:01:04 |  |  | Outbound | 2010-10-27 10:57:07
Agent 1 | 7416 | 2010-10-27 11:04:46 | 0:12:56 | 0:12:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 11:17:42
Agent 2 | 7416 | 2010-10-27 11:24:36 | 0:01:41 | 0:01:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 11:26:17
Agent 3 | 3708 | 2010-10-27 11:27:06 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 11:27:16
Agent 4 | 7264 | 2010-10-27 11:27:17 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 11:27:27
Agent 5 | 7416 | 2010-10-27 11:27:21 | 0:07:02 | 0:07:02 |  |  | Outbound | 2010-10-27 11:34:23
Agent 6 | 3632 | 2010-10-27 11:28:33 | 0:01:45 | 0:01:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 11:30:18
Agent 7 | 7264 | 2010-10-27 11:49:02 | 0:01:24 | 0:01:19 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-27 11:50:26
Agent 8 | 7264 | 2010-10-27 11:59:46 | 0:00:16 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 12:00:02
Agent 9 | 7264 | 2010-10-27 12:05:35 | 0:18:16 | 0:10:52 | 0:07:13 | 0:00:00 | Inbound ACD | 2010-10-27 12:23:51
Agent 1 | 7416 | 2010-10-27 12:13:27 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-27 12:13:29
Agent 1 | 7416 | 2010-10-27 12:25:58 | 0:00:12 | 0:00:12 |  |  | Outbound | 2010-10-27 12:26:10
Agent 1 | 7416 | 2010-10-27 12:26:18 | 0:03:55 | 0:03:55 |  |  | Outbound | 2010-10-27 12:30:13
Agent 2 | 3632 | 2010-10-27 12:42:35 | 0:01:53 | 0:01:46 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-27 12:44:28
Agent 3 | 3632 | 2010-10-27 12:49:51 | 0:06:17 | 0:06:15 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-27 12:56:08
Agent 4 | 7416 | 2010-10-27 12:51:02 | 0:04:25 | 0:04:25 |  |  | Outbound | 2010-10-27 12:55:27
Agent 5 | 7416 | 2010-10-27 12:56:06 | 0:03:13 | 0:03:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 12:59:19
Agent 6 | 3708 | 2010-10-27 12:59:32 | 0:03:19 | 0:03:19 |  |  | Outbound | 2010-10-27 13:02:51
Agent 7 | 7264 | 2010-10-27 13:00:02 | 0:49:12 | 0:48:22 | 0:00:44 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-10-27 13:49:14
Agent 8 | 3632 | 2010-10-27 13:48:57 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-10-27 13:49:14
Agent 9 | 3708 | 2010-10-27 14:23:47 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-10-27 14:23:53
Agent 1 | 7416 | 2010-10-27 14:23:54 | 0:05:01 | 0:05:01 |  |  | Outbound | 2010-10-27 14:28:55
Agent 1 | 7416 | 2010-10-27 14:58:47 | 0:00:13 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 14:59:00
Agent 2 | 7264 | 2010-10-27 14:59:47 | 0:02:00 | 0:01:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 15:01:47
Agent 3 | 7264 | 2010-10-27 15:04:22 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-10-27 15:04:32
Agent 4 | 7416 | 2010-10-27 15:09:19 | 0:01:05 | 0:00:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 15:10:24
Agent 5 | 7416 | 2010-10-27 15:12:47 | 0:00:53 | 0:00:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 15:13:40
Agent 6 | 3708 | 2010-10-27 15:13:45 | 0:00:22 | 0:00:22 |  |  | Outbound | 2010-10-27 15:14:07
Agent 7 | 7264 | 2010-10-27 15:20:08 | 0:00:57 | 0:00:53 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-27 15:21:05
Agent 8 | 3632 | 2010-10-27 15:22:35 | 0:03:55 | 0:03:51 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-27 15:26:30
Agent 9 | 7416 | 2010-10-27 15:28:59 | 0:02:48 | 0:02:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 15:31:47
Agent 1 | 7264 | 2010-10-27 15:49:35 | 0:12:29 | 0:12:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-27 16:02:04
Agent 1 | 7320 | 2010-10-27 23:46:08 | 0:22:55 | 0:25:07 | 0:00:02 | 0:00:00 | Inbound ACD | 2010-10-28 00:09:03
Agent 1 | 3660 | 2010-10-28 03:31:22 | 0:11:50 | 0:11:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-28 03:43:12
Agent 2 | 7320 | 2010-10-28 03:49:32 | 0:10:55 | 0:10:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-28 04:00:27
Agent 3 | 3660 | 2010-10-28 06:13:54 | 0:29:58 | 0:29:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-28 06:43:52
Agent 4 | 7372 | 2010-10-28 06:26:23 | 0:01:52 | 0:01:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-28 06:28:15
Agent 5 | 7372 | 2010-10-28 06:37:11 | 0:02:03 | 0:01:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-28 06:39:14
Agent 6 | 3686 | 2010-10-28 06:59:28 | 0:03:29 | 0:03:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-28 07:02:57
Agent 7 | 7320 | 2010-10-28 07:04:22 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-28 07:04:32
Agent 8 | 7372 | 2010-10-28 07:11:28 | 0:05:33 | 0:05:33 |  |  | Outbound | 2010-10-28 07:17:01
Agent 9 | 3632 | 2010-10-28 07:20:17 | 0:03:10 | 0:03:03 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-28 07:23:27
Agent 1 | 7264 | 2010-10-28 07:44:38 | 0:15:20 | 0:11:29 | 0:03:41 | 0:00:20 | Inbound ACD | 2010-10-28 07:59:58
Agent 1 | 3632 | 2010-10-28 08:09:51 | 0:06:43 | 0:06:39 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-28 08:16:34
Agent 2 | 7264 | 2010-10-28 08:22:38 | 0:01:38 | 0:01:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-28 08:24:16
Agent 3 | 3632 | 2010-10-28 09:06:11 | 0:01:24 | 0:00:39 | 0:00:38 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-10-28 09:07:35
Agent 4 | 7264 | 2010-10-28 09:07:29 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-10-28 09:07:35
Agent 5 | 7264 | 2010-10-28 10:08:50 | 0:00:08 | 0:00:01 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-28 10:08:58
Agent 6 | 3632 | 2010-10-28 10:29:35 | 0:01:55 | 0:01:50 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-28 10:31:30
Agent 7 | 7264 | 2010-10-28 10:36:12 | 0:00:02 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-28 10:36:14
Agent 8 | 3632 | 2010-10-28 10:37:53 | 0:01:38 | 0:00:18 | 0:01:09 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-10-28 10:39:31
Agent 9 | 7264 | 2010-10-28 10:39:26 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-10-28 10:39:31
Agent 1 | 7264 | 2010-10-28 10:52:49 | 0:03:47 | 0:03:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-28 10:56:36
Agent 1 | 7264 | 2010-10-28 11:12:35 | 0:08:59 | 0:08:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-28 11:21:34
Agent 1 | 7264 | 2010-10-28 11:30:19 | 0:07:12 | 0:07:08 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-28 11:37:31
Agent 2 | 7264 | 2010-10-28 12:05:58 | 0:06:23 | 0:04:16 | 0:01:58 | 0:00:00 | Inbound ACD | 2010-10-28 12:12:21
Agent 3 | 3632 | 2010-10-28 12:32:34 | 0:03:43 | 0:03:39 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-28 12:36:17
Agent 4 | 3632 | 2010-10-28 14:11:53 | 0:01:40 | 0:01:32 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-28 14:13:33
Agent 5 | 3632 | 2010-10-28 14:58:49 | 0:01:17 | 0:01:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-28 15:00:06
Agent 6 | 7264 | 2010-10-28 15:28:47 | 0:03:08 | 0:03:02 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-28 15:31:55
Agent 7 | 7264 | 2010-10-28 15:50:22 | 0:03:08 | 0:02:41 | 0:00:20 | 0:00:20 | Inbound ACD | 2010-10-28 15:53:30
Agent 8 | 7320 | 2010-10-29 05:31:21 | 0:02:19 | 0:02:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 05:33:40
Agent 9 | 7320 | 2010-10-29 06:25:39 | 0:07:31 | 0:07:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 06:33:10
Agent 1 | 3660 | 2010-10-29 06:37:45 | 0:00:56 | 0:00:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 06:38:41
Agent 1 | 7320 | 2010-10-29 06:41:06 | 0:00:02 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 06:41:08
Agent 2 | 3686 | 2010-10-29 06:57:46 | 0:01:50 | 0:01:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 06:59:36
Agent 3 | 7372 | 2010-10-29 07:04:34 | 0:06:34 | 0:06:29 | 0:00:00 | 0:00:04 | Inbound ACD | 2010-10-29 07:11:08
Agent 4 | 7416 | 2010-10-29 07:18:11 | 0:01:50 | 0:01:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 07:20:01
Agent 5 | 3632 | 2010-10-29 07:25:47 | 0:07:49 | 0:07:43 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-29 07:33:36
Agent 6 | 3708 | 2010-10-29 07:53:25 | 0:01:00 | 0:00:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 07:54:25
Agent 7 | 7416 | 2010-10-29 07:55:43 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-29 07:55:45
Agent 8 | 3708 | 2010-10-29 07:56:20 | 0:00:54 | 0:00:54 |  |  | Outbound | 2010-10-29 07:57:14
Agent 9 | 7416 | 2010-10-29 07:58:56 | 0:05:33 | 0:05:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 08:04:29
Agent 1 | 7264 | 2010-10-29 08:01:15 | 0:06:40 | 0:06:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 08:07:55
Agent 1 | 7416 | 2010-10-29 08:05:14 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-10-29 08:05:21
Agent 1 | 3708 | 2010-10-29 08:05:21 | 0:00:35 | 0:00:35 |  |  | Outbound | 2010-10-29 08:05:56
Agent 2 | 7416 | 2010-10-29 08:06:24 | 0:01:02 | 0:00:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 08:07:26
Agent 3 | 7416 | 2010-10-29 08:15:13 | 0:09:09 | 0:09:09 |  |  | Outbound | 2010-10-29 08:24:22
Agent 4 | 7416 | 2010-10-29 08:16:10 | 0:00:13 | 0:00:13 |  |  | Outbound | 2010-10-29 08:16:23
Agent 5 | 3708 | 2010-10-29 08:24:51 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-29 08:24:52
Agent 6 | 7416 | 2010-10-29 08:24:52 | 0:01:03 | 0:01:03 |  |  | Outbound | 2010-10-29 08:25:55
Agent 7 | 7416 | 2010-10-29 08:26:09 | 0:01:49 | 0:01:49 |  |  | Inbound Non-ACD | 2010-10-29 08:27:58
Agent 8 | 7416 | 2010-10-29 08:30:19 | 0:02:12 | 0:02:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 08:32:31
Agent 9 | 3632 | 2010-10-29 08:42:13 | 0:04:44 | 0:04:40 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-29 08:46:57
Agent 1 | 7416 | 2010-10-29 08:50:03 | 0:02:20 | 0:02:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 08:52:23
Agent 1 | 7264 | 2010-10-29 08:58:20 | 0:01:10 | 0:01:04 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-29 08:59:30
Agent 2 | 3708 | 2010-10-29 09:08:53 | 0:02:13 | 0:02:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 09:11:06
Agent 3 | 7416 | 2010-10-29 09:11:08 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-10-29 09:11:11
Agent 4 | 7416 | 2010-10-29 09:22:37 | 0:01:05 | 0:01:05 |  |  | Outbound | 2010-10-29 09:23:42
Agent 5 | 3708 | 2010-10-29 09:34:10 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-10-29 09:34:11
Agent 6 | 7416 | 2010-10-29 09:42:08 | 0:00:16 | 0:00:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 09:42:24
Agent 7 | 3708 | 2010-10-29 09:50:43 | 0:03:51 | 0:03:51 |  |  | Inbound Non-ACD | 2010-10-29 09:54:34
Agent 8 | 7416 | 2010-10-29 10:03:01 | 0:02:50 | 0:02:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 10:05:51
Agent 9 | 7264 | 2010-10-29 10:21:58 | 0:04:07 | 0:04:02 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-29 10:26:05
Agent 1 | 3708 | 2010-10-29 10:31:48 | 0:02:37 | 0:02:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 10:34:25
Agent 1 | 7264 | 2010-10-29 10:36:06 | 0:00:42 | 0:00:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 10:36:48
Agent 1 | 7264 | 2010-10-29 10:38:03 | 0:00:13 | 0:00:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 10:38:16
Agent 2 | 3708 | 2010-10-29 10:38:03 | 0:00:05 | 0:00:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 10:38:08
Agent 3 | 7416 | 2010-10-29 10:39:00 | 0:05:02 | 0:04:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 10:44:02
Agent 4 | 7416 | 2010-10-29 10:45:51 | 0:00:17 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 10:46:08
Agent 5 | 7416 | 2010-10-29 10:46:55 | 0:05:26 | 0:05:26 |  |  | Outbound | 2010-10-29 10:52:21
Agent 6 | 7264 | 2010-10-29 10:48:47 | 0:06:04 | 0:05:57 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-10-29 10:54:51
Agent 7 | 7416 | 2010-10-29 11:05:55 | 0:02:58 | 0:02:04 | 0:00:50 | 0:00:00 | Inbound ACD | 2010-10-29 11:08:53
Agent 8 | 7416 | 2010-10-29 11:10:40 | 0:05:30 | 0:05:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 11:16:10
Agent 9 | 3708 | 2010-10-29 11:16:11 | 0:05:10 | 0:05:10 |  |  | Outbound | 2010-10-29 11:21:21
Agent 1 | 7264 | 2010-10-29 11:20:07 | 0:01:10 | 0:00:51 | 0:00:14 | 0:00:20 | Inbound ACD | 2010-10-29 11:21:17
Agent 1 | 7416 | 2010-10-29 11:21:38 | 0:00:57 | 0:00:57 |  |  | Outbound | 2010-10-29 11:22:35
Agent 2 | 3632 | 2010-10-29 11:24:19 | 0:09:08 | 0:08:10 | 0:00:50 | 0:00:00 | Inbound ACD | 2010-10-29 11:33:27
Agent 3 | 7264 | 2010-10-29 11:35:42 | 0:05:36 | 0:04:36 | 0:00:54 | 0:00:20 | Inbound ACD | 2010-10-29 11:41:18
Agent 4 | 7264 | 2010-10-29 11:55:16 | 0:05:20 | 0:04:22 | 0:00:50 | 0:00:00 | Inbound ACD | 2010-10-29 12:00:36
Agent 5 | 7264 | 2010-10-29 12:13:01 | 0:04:45 | 0:01:10 | 0:03:28 | 0:00:00 | Inbound ACD | 2010-10-29 12:17:46
Agent 6 | 7416 | 2010-10-29 12:26:54 | 0:01:49 | 0:01:49 |  |  | Outbound | 2010-10-29 12:28:43
Agent 7 | 7416 | 2010-10-29 12:28:43 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-10-29 12:28:49
Agent 8 | 3708 | 2010-10-29 12:28:50 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-10-29 12:28:55
Agent 9 | 7416 | 2010-10-29 12:29:02 | 0:02:46 | 0:02:46 |  |  | Outbound | 2010-10-29 12:31:48
Agent 1 | 3708 | 2010-10-29 12:33:56 | 0:06:32 | 0:06:32 |  |  | Outbound | 2010-10-29 12:40:28
Agent 1 | 7416 | 2010-10-29 12:54:08 | 0:04:55 | 0:04:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 12:59:03
Agent 1 | 3708 | 2010-10-29 13:21:39 | 0:01:46 | 0:01:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 13:23:25
Agent 2 | 7416 | 2010-10-29 13:38:09 | 0:01:35 | 0:01:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 13:39:44
Agent 3 | 3708 | 2010-10-29 13:39:48 | 0:00:20 | 0:00:20 |  |  | Outbound | 2010-10-29 13:40:08
Agent 4 | 7416 | 2010-10-29 13:45:17 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-10-29 13:45:19
Agent 5 | 3708 | 2010-10-29 13:45:19 | 0:26:58 | 0:26:58 |  |  | Outbound | 2010-10-29 14:12:17
Agent 6 | 7264 | 2010-10-29 14:04:43 | 0:01:28 | 0:00:54 | 0:00:28 | 0:00:20 | Inbound ACD | 2010-10-29 14:06:11
Agent 7 | 7416 | 2010-10-29 14:13:09 | 0:25:23 | 0:23:47 | 0:02:16 | 0:00:00 | Inbound ACD, Conference | 2010-10-29 14:38:32
Agent 8 | 7416 | 2010-10-29 14:16:43 | 0:00:44 | 0:00:44 |  |  | Outbound | 2010-10-29 14:17:27
Agent 9 | 3708 | 2010-10-29 14:17:39 | 0:00:46 | 0:00:46 |  |  | Outbound | 2010-10-29 14:18:25
Agent 1 | 7416 | 2010-10-29 14:40:19 | 0:00:59 | 0:00:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 14:41:18
Agent 1 | 3708 | 2010-10-29 14:47:50 | 0:00:51 | 0:00:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 14:48:41
Agent 2 | 7416 | 2010-10-29 14:49:13 | 0:01:05 | 0:00:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 14:50:18
Agent 3 | 7416 | 2010-10-29 14:56:24 | 0:01:41 | 0:01:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-10-29 14:58:05
Agent 4 | 7320 | 2010-11-01 02:19:17 | 0:02:17 | 0:02:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-01 02:21:34
Agent 5 | 3660 | 2010-11-01 02:28:48 | 0:02:10 | 0:02:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-01 02:30:58
Agent 6 | 3660 | 2010-11-01 02:41:29 | 0:04:46 | 0:04:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-01 02:46:15
Agent 7 | 7320 | 2010-11-01 02:58:40 | 0:00:08 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-01 02:58:48
Agent 8 | 7320 | 2010-11-01 02:58:57 | 0:13:09 | 0:13:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-01 03:12:06
Agent 9 | 7320 | 2010-11-01 04:46:32 | 0:00:44 | 0:00:26 | 0:00:13 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-11-01 04:47:16
Agent 1 | 3660 | 2010-11-01 04:47:02 | 0:00:14 | 0:00:14 |  |  | Outbound | 2010-11-01 04:47:16
Agent 1 | 7320 | 2010-11-01 05:12:38 | 0:07:24 | 0:07:31 | 0:00:02 | 0:00:00 | Inbound ACD | 2010-11-01 05:20:02
Agent 1 | 7320 | 2010-11-01 05:12:59 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-11-01 05:13:17
Agent 2 | 7320 | 2010-11-01 05:30:16 | 0:01:21 | 0:01:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-01 05:31:37
Agent 3 | 7320 | 2010-11-01 05:39:27 | 0:01:31 | 0:01:46 | 0:00:25 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-11-01 05:40:58
Agent 4 | 3660 | 2010-11-01 05:40:14 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-11-01 05:40:30
Agent 5 | 7320 | 2010-11-01 05:40:35 | 0:00:23 | 0:00:23 |  |  | Outbound | 2010-11-01 05:40:58
Agent 6 | 7320 | 2010-11-01 06:06:57 | 0:02:13 | 0:02:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-01 06:09:10
Agent 7 | 7320 | 2010-11-01 06:17:06 | 0:04:03 | 0:04:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-01 06:21:09
Agent 8 | 3660 | 2010-11-01 06:29:03 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-01 06:29:13
Agent 9 | 3632 | 2010-11-01 07:04:32 | 0:03:36 | 0:03:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-01 07:08:08
Agent 1 | 7264 | 2010-11-01 07:08:10 | 0:00:35 | 0:00:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-01 07:08:45
Agent 1 | 3632 | 2010-11-01 07:09:15 | 0:04:22 | 0:02:00 | 0:02:18 | 0:00:00 | Inbound ACD | 2010-11-01 07:13:37
Agent 2 | 3632 | 2010-11-01 07:21:43 | 0:05:18 | 0:05:14 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-01 07:27:01
Agent 3 | 7264 | 2010-11-01 07:35:32 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-01 07:35:42
Agent 4 | 7264 | 2010-11-01 07:51:37 | 0:03:53 | 0:03:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-01 07:55:30
Agent 5 | 7264 | 2010-11-01 07:59:26 | 0:01:46 | 0:01:38 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-01 08:01:12
Agent 6 | 3632 | 2010-11-01 08:08:59 | 0:05:44 | 0:05:37 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-01 08:14:43
Agent 7 | 7264 | 2010-11-01 08:17:49 | 0:02:48 | 0:02:37 | 0:00:02 | 0:00:00 | Inbound ACD | 2010-11-01 08:20:37
Agent 8 | 3632 | 2010-11-01 08:23:04 | 0:06:52 | 0:03:19 | 0:03:24 | 0:00:00 | Inbound ACD | 2010-11-01 08:29:56
Agent 9 | 7264 | 2010-11-01 08:33:03 | 0:02:40 | 0:02:38 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-01 08:35:43
Agent 1 | 7264 | 2010-11-01 08:36:04 | 0:01:23 | 0:01:20 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-01 08:37:27
Agent 1 | 7264 | 2010-11-01 08:58:38 | 0:01:55 | 0:01:47 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-01 09:00:33
Agent 1 | 3632 | 2010-11-01 09:09:56 | 0:00:15 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-01 09:10:11
Agent 2 | 3632 | 2010-11-01 09:13:06 | 0:01:20 | 0:00:23 | 0:00:48 | 0:00:20 | Inbound ACD, Transfer-Out | 2010-11-01 09:14:26
Agent 3 | 7264 | 2010-11-01 09:14:21 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-11-01 09:14:26
Agent 4 | 3632 | 2010-11-01 09:14:46 | 0:02:10 | 0:02:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-01 09:16:56
Agent 5 | 7264 | 2010-11-01 09:16:56 | 0:01:16 | 0:01:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-01 09:18:12
Agent 6 | 7264 | 2010-11-01 09:19:26 | 0:00:53 | 0:00:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-01 09:20:19
Agent 7 | 7264 | 2010-11-01 09:22:29 | 0:01:11 | 0:01:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-01 09:23:40
Agent 8 | 7264 | 2010-11-01 09:30:53 | 0:03:58 | 0:02:18 | 0:01:32 | 0:00:00 | Inbound ACD | 2010-11-01 09:34:51
Agent 9 | 7264 | 2010-11-01 10:00:24 | 0:03:11 | 0:02:50 | 0:00:14 | 0:00:00 | Inbound ACD | 2010-11-01 10:03:35
Agent 1 | 3632 | 2010-11-01 10:07:32 | 0:01:06 | 0:01:00 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-01 10:08:38
Agent 1 | 3632 | 2010-11-01 10:13:21 | 0:10:22 | 0:10:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-01 10:23:43
Agent 2 | 7264 | 2010-11-01 10:23:44 | 0:09:24 | 0:09:22 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-01 10:33:08
Agent 3 | 7264 | 2010-11-01 10:50:25 | 0:00:22 | 0:00:18 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-01 10:50:47
Agent 4 | 3632 | 2010-11-01 10:52:08 | 0:01:56 | 0:01:52 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-01 10:54:04
Agent 5 | 3632 | 2010-11-01 10:54:25 | 0:05:40 | 0:05:32 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-01 11:00:05
Agent 6 | 7264 | 2010-11-01 11:06:35 | 0:01:07 | 0:01:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-01 11:07:42
Agent 7 | 7264 | 2010-11-01 11:54:21 | 0:08:50 | 0:08:44 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-01 12:03:11
Agent 8 | 3632 | 2010-11-01 12:27:21 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-01 12:27:31
Agent 9 | 7264 | 2010-11-01 12:40:17 | 0:04:22 | 0:04:16 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-01 12:44:39
Agent 1 | 3632 | 2010-11-01 13:07:43 | 0:00:47 | 0:00:41 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-01 13:08:30
Agent 1 | 7264 | 2010-11-01 13:28:35 | 0:05:51 | 0:05:43 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-01 13:34:26
Agent 1 | 7264 | 2010-11-01 13:39:45 | 0:04:34 | 0:04:30 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-01 13:44:19
Agent 2 | 7264 | 2010-11-01 13:46:23 | 0:02:27 | 0:02:20 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-01 13:48:50
Agent 3 | 7264 | 2010-11-01 13:53:10 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-01 13:53:20
Agent 4 | 3632 | 2010-11-01 13:53:28 | 0:00:30 | 0:00:21 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-01 13:53:58
Agent 5 | 7264 | 2010-11-01 13:55:01 | 0:04:14 | 0:04:10 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-01 13:59:15
Agent 6 | 3632 | 2010-11-01 14:04:21 | 0:17:46 | 0:17:43 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-01 14:22:07
Agent 7 | 7264 | 2010-11-01 14:42:29 | 0:01:21 | 0:00:24 | 0:00:48 | 0:00:00 | Inbound ACD | 2010-11-01 14:43:50
Agent 8 | 7264 | 2010-11-01 15:01:24 | 0:03:29 | 0:03:24 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-01 15:04:53
Agent 9 | 3632 | 2010-11-01 15:17:25 | 0:00:22 | 0:00:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-01 15:17:47
Agent 1 | 3632 | 2010-11-01 15:32:19 | 0:20:51 | 0:19:02 | 0:01:43 | 0:00:20 | Inbound ACD | 2010-11-01 15:53:10
Agent 1 | 3632 | 2010-11-01 15:59:27 | 0:08:48 | 0:04:57 | 0:03:46 | 0:00:20 | Inbound ACD | 2010-11-01 16:08:15
Agent 2 | 3632 | 2010-11-01 16:09:37 | 0:02:08 | 0:02:01 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-01 16:11:45
Agent 3 | 7264 | 2010-11-01 16:31:27 | 0:00:55 | 0:00:23 | 0:00:23 | 0:00:20 | Inbound ACD | 2010-11-01 16:32:22
Agent 4 | 7320 | 2010-11-02 00:51:08 | 0:09:57 | 0:09:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 01:01:05
Agent 5 | 3686 | 2010-11-02 02:08:08 | 0:04:08 | 0:03:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 02:12:16
Agent 6 | 7372 | 2010-11-02 02:12:17 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-11-02 02:12:17
Agent 7 | 7372 | 2010-11-02 02:17:10 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-11-02 02:17:25
Agent 8 | 3660 | 2010-11-02 03:33:21 | 0:07:09 | 0:07:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 03:40:30
Agent 9 | 7372 | 2010-11-02 04:04:46 | 0:01:10 | 0:00:21 | 0:00:53 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-11-02 04:05:56
Agent 1 | 7372 | 2010-11-02 04:05:42 | 0:00:14 | 0:00:14 |  |  | Outbound | 2010-11-02 04:05:56
Agent 1 | 3660 | 2010-11-02 04:35:25 | 0:00:53 | 0:00:26 | 0:00:19 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-11-02 04:36:18
Agent 1 | 7320 | 2010-11-02 04:35:59 | 0:00:19 | 0:00:19 |  |  | Outbound | 2010-11-02 04:36:18
Agent 2 | 7320 | 2010-11-02 06:43:51 | 0:04:15 | 0:04:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 06:48:06
Agent 3 | 3686 | 2010-11-02 06:45:05 | 0:03:13 | 0:02:46 | 0:00:20 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-11-02 06:48:18
Agent 4 | 7372 | 2010-11-02 06:47:58 | 0:00:20 | 0:00:20 |  |  | Outbound | 2010-11-02 06:48:18
Agent 5 | 7320 | 2010-11-02 06:56:59 | 0:00:52 | 0:00:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 06:57:51
Agent 6 | 3686 | 2010-11-02 06:57:14 | 0:08:51 | 0:08:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 07:06:05
Agent 7 | 7416 | 2010-11-02 07:05:29 | 0:00:41 | 0:00:23 | 0:00:22 | 0:00:00 | Inbound ACD, Conference | 2010-11-02 07:06:10
Agent 8 | 7416 | 2010-11-02 07:05:45 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-11-02 07:05:49
Agent 9 | 3708 | 2010-11-02 07:05:52 | 0:00:10 | 0:00:10 |  |  | Outbound | 2010-11-02 07:06:02
Agent 1 | 7416 | 2010-11-02 07:06:16 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-11-02 07:06:21
Agent 1 | 7372 | 2010-11-02 07:10:53 | 0:20:16 | 0:18:01 | 0:08:54 | 0:00:09 | Inbound ACD | 2010-11-02 07:31:09
Agent 2 | 7416 | 2010-11-02 07:12:41 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-11-02 07:12:41
Agent 3 | 3708 | 2010-11-02 07:13:37 | 0:05:00 | 0:04:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 07:18:37
Agent 4 | 7416 | 2010-11-02 07:27:24 | 0:02:29 | 0:02:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 07:29:53
Agent 5 | 3708 | 2010-11-02 07:29:54 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-11-02 07:29:54
Agent 6 | 7416 | 2010-11-02 07:33:29 | 0:03:21 | 0:03:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 07:36:50
Agent 7 | 7372 | 2010-11-02 07:37:07 | 0:00:51 | 0:00:51 |  |  | Outbound | 2010-11-02 07:37:58
Agent 8 | 7416 | 2010-11-02 07:39:25 | 0:37:50 | 0:37:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 08:17:15
Agent 9 | 7264 | 2010-11-02 07:46:12 | 0:04:58 | 0:04:52 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-02 07:51:10
Agent 1 | 7264 | 2010-11-02 07:51:49 | 0:03:54 | 0:03:51 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-02 07:55:43
Agent 1 | 3686 | 2010-11-02 07:57:05 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-11-02 07:57:21
Agent 1 | 7372 | 2010-11-02 07:57:22 | 0:01:02 | 0:01:02 |  |  | Outbound | 2010-11-02 07:58:24
Agent 2 | 7264 | 2010-11-02 08:06:06 | 0:04:10 | 0:04:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 08:10:16
Agent 3 | 3708 | 2010-11-02 08:31:23 | 0:00:11 | 0:00:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 08:31:34
Agent 4 | 7264 | 2010-11-02 08:32:06 | 0:00:23 | 0:00:19 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-02 08:32:29
Agent 5 | 7416 | 2010-11-02 08:33:49 | 0:03:10 | 0:03:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 08:36:59
Agent 6 | 7264 | 2010-11-02 08:36:57 | 0:00:16 | 0:00:10 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-02 08:37:13
Agent 7 | 7416 | 2010-11-02 08:37:55 | 0:16:36 | 0:16:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 08:54:31
Agent 8 | 3632 | 2010-11-02 08:52:22 | 0:04:07 | 0:03:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 08:56:29
Agent 9 | 7416 | 2010-11-02 08:55:31 | 0:12:51 | 0:12:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 09:08:22
Agent 1 | 7264 | 2010-11-02 08:58:05 | 0:00:16 | 0:00:13 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-02 08:58:21
Agent 1 | 7416 | 2010-11-02 09:08:35 | 0:04:54 | 0:04:54 |  |  | Outbound | 2010-11-02 09:13:29
Agent 2 | 7264 | 2010-11-02 09:12:17 | 0:06:00 | 0:05:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 09:18:17
Agent 3 | 7416 | 2010-11-02 09:15:10 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-11-02 09:15:12
Agent 4 | 3632 | 2010-11-02 09:18:29 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 09:18:30
Agent 5 | 7264 | 2010-11-02 09:18:42 | 0:00:18 | 0:00:13 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-02 09:19:00
Agent 6 | 7264 | 2010-11-02 09:19:42 | 0:09:52 | 0:06:49 | 0:02:58 | 0:00:00 | Inbound ACD | 2010-11-02 09:29:34
Agent 7 | 3708 | 2010-11-02 09:19:55 | 0:08:15 | 0:08:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 09:28:10
Agent 8 | 7416 | 2010-11-02 09:33:42 | 0:00:14 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 09:33:56
Agent 9 | 7416 | 2010-11-02 09:35:53 | 0:03:45 | 0:03:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 09:39:38
Agent 1 | 7264 | 2010-11-02 09:43:50 | 0:07:02 | 0:06:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 09:50:52
Agent 1 | 3708 | 2010-11-02 09:45:18 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-11-02 09:45:21
Agent 1 | 7416 | 2010-11-02 09:45:29 | 0:00:12 | 0:00:12 |  |  | Outbound | 2010-11-02 09:45:41
Agent 2 | 7416 | 2010-11-02 09:45:48 | 0:03:36 | 0:03:36 |  |  | Outbound | 2010-11-02 09:49:24
Agent 3 | 7416 | 2010-11-02 09:50:17 | 0:05:02 | 0:04:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 09:55:19
Agent 4 | 7264 | 2010-11-02 10:03:44 | 0:00:21 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 10:04:05
Agent 5 | 3708 | 2010-11-02 10:09:31 | 0:16:25 | 0:16:25 |  |  | Outbound | 2010-11-02 10:25:56
Agent 6 | 7264 | 2010-11-02 10:12:50 | 0:20:47 | 0:20:42 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-02 10:33:37
Agent 7 | 7416 | 2010-11-02 10:25:57 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-11-02 10:25:57
Agent 8 | 3708 | 2010-11-02 10:28:54 | 0:12:39 | 0:12:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 10:41:33
Agent 9 | 7416 | 2010-11-02 10:50:33 | 0:00:17 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 10:50:50
Agent 1 | 7416 | 2010-11-02 10:51:33 | 0:06:11 | 0:06:11 |  |  | Outbound | 2010-11-02 10:57:44
Agent 1 | 7264 | 2010-11-02 10:57:02 | 0:04:12 | 0:02:20 | 0:01:45 | 0:00:20 | Inbound ACD | 2010-11-02 11:01:14
Agent 2 | 3708 | 2010-11-02 10:58:57 | 0:00:12 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 10:59:09
Agent 3 | 7416 | 2010-11-02 11:01:40 | 0:00:10 | 0:00:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 11:01:50
Agent 4 | 7416 | 2010-11-02 11:05:32 | 0:00:18 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 11:05:50
Agent 5 | 3708 | 2010-11-02 11:17:56 | 0:08:20 | 0:08:20 |  |  | Outbound | 2010-11-02 11:26:16
Agent 6 | 7416 | 2010-11-02 11:27:02 | 0:02:51 | 0:02:51 |  |  | Outbound | 2010-11-02 11:29:53
Agent 7 | 7264 | 2010-11-02 11:40:33 | 0:02:23 | 0:02:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 11:42:56
Agent 8 | 3708 | 2010-11-02 11:40:41 | 0:02:38 | 0:02:38 |  |  | Outbound | 2010-11-02 11:43:19
Agent 9 | 7416 | 2010-11-02 11:43:31 | 0:02:38 | 0:02:38 |  |  | Outbound | 2010-11-02 11:46:09
Agent 1 | 7416 | 2010-11-02 11:46:10 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-11-02 11:46:10
Agent 1 | 3708 | 2010-11-02 11:54:04 | 0:06:50 | 0:06:02 | 0:01:04 | 0:00:00 | Inbound ACD, Conference | 2010-11-02 12:00:54
Agent 1 | 7416 | 2010-11-02 11:56:58 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-11-02 11:57:14
Agent 2 | 7416 | 2010-11-02 11:58:35 | 0:00:25 | 0:00:25 |  |  | Outbound | 2010-11-02 11:59:00
Agent 3 | 7264 | 2010-11-02 12:05:02 | 0:04:47 | 0:04:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 12:09:49
Agent 4 | 7264 | 2010-11-02 12:29:42 | 0:01:11 | 0:00:39 | 0:00:26 | 0:00:20 | Inbound ACD, Transfer-Out | 2010-11-02 12:30:53
Agent 5 | 7264 | 2010-11-02 12:30:46 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-11-02 12:30:53
Agent 6 | 3708 | 2010-11-02 12:33:37 | 0:00:25 | 0:00:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 12:34:02
Agent 7 | 7416 | 2010-11-02 13:09:33 | 0:01:56 | 0:01:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 13:11:29
Agent 8 | 3708 | 2010-11-02 13:54:00 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 13:54:10
Agent 9 | 7416 | 2010-11-02 13:54:11 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-11-02 13:54:13
Agent 1 | 3708 | 2010-11-02 13:58:10 | 0:00:58 | 0:00:58 |  |  | Outbound | 2010-11-02 13:59:08
Agent 1 | 3632 | 2010-11-02 14:18:30 | 0:03:39 | 0:03:34 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-02 14:22:09
Agent 2 | 7416 | 2010-11-02 14:28:39 | 0:00:21 | 0:00:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 14:29:00
Agent 3 | 7416 | 2010-11-02 14:33:49 | 0:00:21 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 14:34:10
Agent 4 | 3632 | 2010-11-02 14:43:09 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 14:43:19
Agent 5 | 7416 | 2010-11-02 14:44:00 | 0:00:18 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 14:44:18
Agent 6 | 7416 | 2010-11-02 14:48:14 | 0:02:45 | 0:02:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 14:50:59
Agent 7 | 7416 | 2010-11-02 14:55:45 | 0:05:35 | 0:05:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 15:01:20
Agent 8 | 7416 | 2010-11-02 15:01:21 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-11-02 15:01:21
Agent 9 | 7264 | 2010-11-02 15:13:56 | 0:01:10 | 0:01:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 15:15:06
Agent 1 | 7416 | 2010-11-02 15:28:14 | 0:04:26 | 0:04:26 |  |  | Outbound | 2010-11-02 15:32:40
Agent 1 | 3708 | 2010-11-02 15:36:11 | 0:01:32 | 0:01:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-02 15:37:43
Agent 1 | 7264 | 2010-11-02 15:44:12 | 0:00:18 | 0:00:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-02 15:44:30
Agent 2 | 3632 | 2010-11-02 15:45:30 | 0:00:35 | 0:00:35 |  |  | Inbound Non-ACD | 2010-11-02 15:46:05
Agent 3 | 7372 | 2010-11-03 01:26:19 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-11-03 01:26:22
Agent 4 | 7372 | 2010-11-03 01:26:24 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-03 01:26:25
Agent 5 | 3686 | 2010-11-03 03:25:21 | 0:04:52 | 0:04:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 03:30:13
Agent 6 | 7372 | 2010-11-03 03:41:34 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-03 03:41:35
Agent 7 | 7372 | 2010-11-03 03:44:31 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-03 03:44:32
Agent 8 | 3686 | 2010-11-03 03:47:51 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-03 03:47:52
Agent 9 | 7372 | 2010-11-03 03:48:22 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-03 03:48:23
Agent 1 | 7372 | 2010-11-03 03:49:49 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-11-03 03:49:49
Agent 1 | 3686 | 2010-11-03 03:51:54 | 0:10:45 | 0:10:45 |  |  | Outbound | 2010-11-03 04:02:39
Agent 2 | 7372 | 2010-11-03 04:34:52 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-03 04:34:53
Agent 3 | 7372 | 2010-11-03 05:49:30 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-11-03 05:49:35
Agent 4 | 7320 | 2010-11-03 06:19:30 | 0:01:37 | 0:01:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 06:21:07
Agent 5 | 7320 | 2010-11-03 06:33:50 | 0:05:17 | 0:05:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 06:39:07
Agent 6 | 7320 | 2010-11-03 06:41:15 | 0:04:59 | 0:04:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 06:46:14
Agent 7 | 3686 | 2010-11-03 06:42:40 | 0:00:28 | 0:00:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 06:43:08
Agent 8 | 7372 | 2010-11-03 06:56:27 | 0:02:22 | 0:02:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 06:58:49
Agent 9 | 7320 | 2010-11-03 07:03:11 | 0:00:49 | 0:00:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 07:04:00
Agent 1 | 3686 | 2010-11-03 07:04:41 | 0:05:39 | 0:05:33 | 0:00:00 | 0:00:05 | Inbound ACD | 2010-11-03 07:10:20
Agent 1 | 7320 | 2010-11-03 07:04:44 | 0:02:21 | 0:02:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 07:07:05
Agent 1 | 7320 | 2010-11-03 07:11:39 | 0:02:56 | 0:02:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 07:14:35
Agent 2 | 7264 | 2010-11-03 07:12:39 | 0:09:04 | 0:06:07 | 0:02:48 | 0:00:00 | Inbound ACD | 2010-11-03 07:21:43
Agent 3 | 7320 | 2010-11-03 07:14:36 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 07:14:46
Agent 4 | 7372 | 2010-11-03 07:54:55 | 0:00:24 | 0:00:24 |  |  | Outbound | 2010-11-03 07:55:19
Agent 5 | 7264 | 2010-11-03 07:56:03 | 0:00:47 | 0:00:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 07:56:50
Agent 6 | 7264 | 2010-11-03 08:08:37 | 0:05:22 | 0:05:16 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-03 08:13:59
Agent 7 | 7416 | 2010-11-03 08:47:17 | 0:02:00 | 0:01:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 08:49:17
Agent 8 | 7416 | 2010-11-03 08:52:57 | 0:05:40 | 0:05:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 08:58:37
Agent 9 | 3708 | 2010-11-03 09:00:04 | 0:01:35 | 0:01:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 09:01:39
Agent 1 | 7416 | 2010-11-03 09:12:16 | 0:03:00 | 0:02:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 09:15:16
Agent 1 | 3708 | 2010-11-03 09:15:55 | 0:02:38 | 0:02:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 09:18:33
Agent 2 | 7416 | 2010-11-03 09:20:56 | 0:07:20 | 0:07:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 09:28:16
Agent 3 | 7264 | 2010-11-03 09:25:17 | 0:04:40 | 0:04:36 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-03 09:29:57
Agent 4 | 3708 | 2010-11-03 09:28:17 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-03 09:28:18
Agent 5 | 7416 | 2010-11-03 09:28:54 | 0:01:06 | 0:01:06 |  |  | Outbound | 2010-11-03 09:30:00
Agent 6 | 7416 | 2010-11-03 09:42:48 | 0:00:37 | 0:00:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 09:43:25
Agent 7 | 7264 | 2010-11-03 10:05:12 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 10:05:22
Agent 8 | 3632 | 2010-11-03 10:28:14 | 0:03:46 | 0:03:39 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-03 10:32:00
Agent 9 | 7416 | 2010-11-03 10:59:07 | 0:01:36 | 0:01:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 11:00:43
Agent 1 | 3708 | 2010-11-03 11:04:55 | 0:01:31 | 0:01:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 11:06:26
Agent 1 | 7264 | 2010-11-03 11:08:28 | 0:39:27 | 0:39:23 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-03 11:47:55
Agent 1 | 3708 | 2010-11-03 11:24:34 | 0:02:45 | 0:02:45 |  |  | Outbound | 2010-11-03 11:27:19
Agent 2 | 7416 | 2010-11-03 11:31:33 | 0:06:22 | 0:06:22 |  |  | Outbound | 2010-11-03 11:37:55
Agent 3 | 3708 | 2010-11-03 11:42:00 | 0:10:22 | 0:10:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 11:52:22
Agent 4 | 7416 | 2010-11-03 11:55:35 | 0:00:32 | 0:00:32 |  |  | Outbound | 2010-11-03 11:56:07
Agent 5 | 7264 | 2010-11-03 11:57:42 | 0:03:23 | 0:03:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 12:01:05
Agent 6 | 7416 | 2010-11-03 12:07:01 | 0:00:54 | 0:00:54 |  |  | Outbound | 2010-11-03 12:07:55
Agent 7 | 7264 | 2010-11-03 12:12:24 | 0:03:08 | 0:01:39 | 0:01:22 | 0:00:00 | Inbound ACD | 2010-11-03 12:15:32
Agent 8 | 7264 | 2010-11-03 12:29:23 | 0:16:53 | 0:15:25 | 0:01:19 | 0:00:20 | Inbound ACD | 2010-11-03 12:46:16
Agent 9 | 3708 | 2010-11-03 12:37:55 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-11-03 12:37:59
Agent 1 | 7416 | 2010-11-03 12:38:00 | 0:12:11 | 0:12:11 |  |  | Outbound | 2010-11-03 12:50:11
Agent 1 | 3632 | 2010-11-03 12:46:37 | 0:00:54 | 0:00:49 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-03 12:47:31
Agent 2 | 7416 | 2010-11-03 12:52:10 | 0:00:36 | 0:00:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 12:52:46
Agent 3 | 7416 | 2010-11-03 13:14:59 | 0:03:28 | 0:03:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 13:18:27
Agent 4 | 7416 | 2010-11-03 13:21:00 | 0:00:27 | 0:00:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 13:21:27
Agent 5 | 7416 | 2010-11-03 13:23:16 | 0:10:29 | 0:10:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 13:33:45
Agent 6 | 3708 | 2010-11-03 13:33:46 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-11-03 13:33:46
Agent 7 | 7416 | 2010-11-03 13:40:34 | 0:00:02 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 13:40:36
Agent 8 | 3708 | 2010-11-03 13:41:19 | 0:00:16 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 13:41:35
Agent 9 | 3708 | 2010-11-03 13:42:32 | 0:02:51 | 0:02:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 13:45:23
Agent 1 | 3708 | 2010-11-03 14:02:11 | 0:20:52 | 0:20:24 | 0:00:37 | 0:00:00 | Inbound ACD, Conference | 2010-11-03 14:23:03
Agent 1 | 7416 | 2010-11-03 14:11:00 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-11-03 14:11:08
Agent 1 | 3708 | 2010-11-03 14:11:11 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-11-03 14:11:13
Agent 2 | 7416 | 2010-11-03 14:15:31 | 0:00:12 | 0:00:12 |  |  | Outbound | 2010-11-03 14:15:43
Agent 3 | 7416 | 2010-11-03 14:26:08 | 0:00:28 | 0:00:28 |  |  | Outbound | 2010-11-03 14:26:36
Agent 4 | 3632 | 2010-11-03 14:32:07 | 0:15:05 | 0:15:00 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-03 14:47:12
Agent 5 | 7416 | 2010-11-03 14:37:41 | 0:01:19 | 0:01:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 14:39:00
Agent 6 | 7416 | 2010-11-03 14:39:02 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-11-03 14:39:18
Agent 7 | 7416 | 2010-11-03 14:41:09 | 0:02:19 | 0:02:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 14:43:28
Agent 8 | 3708 | 2010-11-03 14:59:43 | 0:01:21 | 0:01:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 15:01:04
Agent 9 | 7264 | 2010-11-03 15:03:03 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 15:03:13
Agent 1 | 7416 | 2010-11-03 15:24:25 | 0:02:26 | 0:02:26 |  |  | Outbound | 2010-11-03 15:26:51
Agent 1 | 3660 | 2010-11-03 22:52:22 | 0:14:13 | 0:14:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-03 23:06:35
Agent 2 | 7320 | 2010-11-04 01:44:52 | 0:02:56 | 0:02:51 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 01:47:48
Agent 3 | 7372 | 2010-11-04 02:07:32 | 0:00:09 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 02:07:41
Agent 4 | 3660 | 2010-11-04 02:07:43 | 0:01:27 | 0:01:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 02:09:10
Agent 5 | 7372 | 2010-11-04 03:12:00 | 0:05:14 | 0:05:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 03:17:14
Agent 6 | 7320 | 2010-11-04 03:39:51 | 0:00:30 | 0:00:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 03:40:21
Agent 7 | 3686 | 2010-11-04 03:40:32 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-11-04 03:40:34
Agent 8 | 7320 | 2010-11-04 03:44:21 | 0:01:57 | 0:01:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 03:46:18
Agent 9 | 7372 | 2010-11-04 04:34:37 | 0:10:33 | 0:10:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 04:45:10
Agent 1 | 3686 | 2010-11-04 05:02:27 | 0:00:23 | 0:00:23 |  |  | Outbound | 2010-11-04 05:02:50
Agent 1 | 7372 | 2010-11-04 05:02:50 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-04 05:02:51
Agent 1 | 7320 | 2010-11-04 06:06:04 | 0:04:03 | 0:03:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 06:10:07
Agent 2 | 3660 | 2010-11-04 06:42:05 | [NAME] | 0:02:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 06:44:33
Agent 3 | 7320 | 2010-11-04 06:49:00 | 0:05:46 | 0:05:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 06:54:46
Agent 4 | 7320 | 2010-11-04 06:57:52 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 06:58:02
Agent 5 | 3686 | 2010-11-04 06:58:02 | 0:01:25 | 0:01:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 06:59:27
Agent 6 | 7416 | 2010-11-04 07:03:03 | 0:09:51 | 0:09:51 |  |  | Outbound | 2010-11-04 07:12:54
Agent 7 | 7264 | 2010-11-04 07:15:38 | 0:04:16 | 0:04:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-04 07:19:54
Agent 8 | 7416 | 2010-11-04 07:25:23 | 0:02:15 | 0:02:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 07:27:38
Agent 9 | 7416 | 2010-11-04 07:29:36 | 0:00:37 | 0:00:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 07:30:13
Agent 1 | 7264 | 2010-11-04 07:37:47 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 07:37:57
Agent 1 | 3708 | 2010-11-04 07:44:52 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-11-04 07:44:58
Agent 2 | 7416 | 2010-11-04 07:44:59 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-11-04 07:45:04
Agent 3 | 7416 | 2010-11-04 07:45:16 | 0:00:11 | 0:00:11 |  |  | Inbound Non-ACD | 2010-11-04 07:45:27
Agent 4 | 3708 | 2010-11-04 07:45:45 | 0:01:17 | 0:00:38 | 0:00:36 | 0:00:00 | Inbound ACD | 2010-11-04 07:47:02
Agent 5 | 7416 | 2010-11-04 07:47:37 | 0:05:57 | 0:05:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 07:53:34
Agent 6 | 7372 | 2010-11-04 07:58:54 | 0:00:24 | 0:00:24 |  |  | Outbound | 2010-11-04 07:59:18
Agent 7 | 3632 | 2010-11-04 08:03:10 | 0:00:27 | 0:00:23 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-04 08:03:37
Agent 8 | 7416 | 2010-11-04 08:14:41 | 0:01:24 | 0:01:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 08:16:05
Agent 9 | 7416 | 2010-11-04 08:16:24 | 0:01:31 | 0:01:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 08:17:55
Agent 1 | 7416 | 2010-11-04 08:26:29 | 02:00:10 | 01:57:32 | 0:03:00 | 0:00:00 | Inbound ACD, Conference | 2010-11-04 10:26:39
Agent 1 | 7264 | 2010-11-04 08:34:21 | 0:02:11 | 0:02:04 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-04 08:36:32
Agent 1 | 7264 | 2010-11-04 08:36:52 | 0:02:20 | 0:02:16 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-04 08:39:12
Agent 2 | 7264 | 2010-11-04 08:40:43 | 0:01:27 | 0:01:23 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-04 08:42:10
Agent 3 | 7264 | 2010-11-04 08:44:25 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 08:44:35
Agent 4 | 7264 | 2010-11-04 08:46:01 | 0:04:11 | 0:04:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 08:50:12
Agent 5 | 7264 | 2010-11-04 08:54:36 | 0:00:10 | 0:00:07 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-04 08:54:46
Agent 6 | 7264 | 2010-11-04 08:55:06 | 0:00:14 | 0:00:10 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-04 08:55:20
Agent 7 | 3632 | 2010-11-04 08:55:40 | 0:01:04 | 0:00:58 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-04 08:56:44
Agent 8 | 7264 | 2010-11-04 09:24:01 | 0:05:09 | 0:05:05 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-04 09:29:10
Agent 9 | 3632 | 2010-11-04 09:29:30 | 0:08:05 | 0:07:58 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-04 09:37:35
Agent 1 | 7264 | 2010-11-04 09:45:31 | 0:01:15 | 0:01:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 09:46:46
Agent 1 | 3708 | 2010-11-04 09:51:27 | 0:00:31 | 0:00:31 |  |  | Outbound | 2010-11-04 09:51:58
Agent 2 | 7416 | 2010-11-04 10:31:44 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-11-04 10:31:46
Agent 3 | 3708 | 2010-11-04 10:32:23 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-11-04 10:32:31
Agent 4 | 7416 | 2010-11-04 10:41:39 | 0:00:12 | 0:00:12 |  |  | Outbound | 2010-11-04 10:41:51
Agent 5 | 7416 | 2010-11-04 10:41:52 | 0:00:28 | 0:00:28 |  |  | Outbound | 2010-11-04 10:42:20
Agent 6 | 3708 | 2010-11-04 10:44:35 | 0:02:35 | 0:02:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 10:47:10
Agent 7 | 7416 | 2010-11-04 10:49:00 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-11-04 10:49:04
Agent 8 | 7416 | 2010-11-04 10:49:12 | 0:02:40 | 0:02:40 |  |  | Outbound | 2010-11-04 10:51:52
Agent 9 | 7264 | 2010-11-04 10:50:58 | 0:00:19 | 0:00:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 10:51:17
Agent 1 | 7416 | 2010-11-04 10:51:53 | 0:08:07 | 0:08:07 |  |  | Outbound | 2010-11-04 11:00:00
Agent 1 | 7264 | 2010-11-04 11:00:41 | 0:01:50 | 0:01:43 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-04 11:02:31
Agent 1 | 3708 | 2010-11-04 11:01:05 | 0:00:31 | 0:00:25 | 0:00:03 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-11-04 11:01:36
Agent 2 | 7416 | 2010-11-04 11:01:33 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-11-04 11:01:36
Agent 3 | 7416 | 2010-11-04 11:07:50 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-11-04 11:07:57
Agent 4 | 7416 | 2010-11-04 11:08:42 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-11-04 11:08:46
Agent 5 | 3708 | 2010-11-04 11:08:46 | 0:03:08 | 0:03:08 |  |  | Outbound | 2010-11-04 11:11:54
Agent 6 | 7416 | 2010-11-04 11:13:15 | 0:01:55 | 0:01:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 11:15:10
Agent 7 | 7264 | 2010-11-04 11:26:24 | 0:03:06 | 0:02:59 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-04 11:29:30
Agent 8 | 3632 | 2010-11-04 11:30:52 | 0:00:03 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 11:30:55
Agent 9 | 7416 | 2010-11-04 11:33:43 | 0:02:17 | 0:02:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 11:36:00
Agent 1 | 3632 | 2010-11-04 11:35:32 | 0:01:12 | 0:01:08 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-04 11:36:44
Agent 1 | 7416 | 2010-11-04 11:39:55 | 0:01:29 | 0:01:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 11:41:24
Agent 2 | 3632 | 2010-11-04 11:41:44 | 0:01:41 | 0:01:33 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-04 11:43:25
Agent 3 | 7416 | 2010-11-04 11:44:16 | 0:01:13 | 0:01:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 11:45:29
Agent 4 | 7416 | 2010-11-04 11:45:30 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-11-04 11:45:30
Agent 5 | 7416 | 2010-11-04 11:51:29 | 0:01:45 | 0:01:45 |  |  | Outbound | 2010-11-04 11:53:14
Agent 6 | 7416 | 2010-11-04 11:53:15 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-11-04 11:53:15
Agent 7 | 7264 | 2010-11-04 12:03:23 | 0:01:42 | 0:01:13 | 0:00:21 | 0:00:20 | Inbound ACD | 2010-11-04 12:05:05
Agent 8 | 7416 | 2010-11-04 12:57:38 | 0:00:06 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 12:57:44
Agent 9 | 3708 | 2010-11-04 13:11:48 | 0:03:07 | 0:02:16 | 0:01:28 | 0:00:00 | Inbound ACD, Conference | 2010-11-04 13:14:55
Agent 1 | 7416 | 2010-11-04 13:12:12 | 0:00:45 | 0:00:45 |  |  | Outbound | 2010-11-04 13:12:57
Agent 1 | 7416 | 2010-11-04 13:16:33 | 0:01:18 | 0:01:18 |  |  | Outbound | 2010-11-04 13:17:51
Agent 1 | 7416 | 2010-11-04 13:22:11 | 0:00:15 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 13:22:26
Agent 2 | 3708 | 2010-11-04 13:38:55 | 0:00:27 | 0:00:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 13:39:22
Agent 3 | 3708 | 2010-11-04 13:43:28 | 0:03:04 | 0:03:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 13:46:32
Agent 4 | 7416 | 2010-11-04 13:47:39 | 0:01:15 | 0:01:15 |  |  | Outbound | 2010-11-04 13:48:54
Agent 5 | 7264 | 2010-11-04 13:47:50 | 0:00:21 | 0:00:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 13:48:11
Agent 6 | 3632 | 2010-11-04 13:49:11 | 0:01:32 | 0:01:32 |  |  | Inbound Non-ACD | 2010-11-04 13:50:43
Agent 7 | 7416 | 2010-11-04 14:15:57 | 0:01:49 | 0:01:49 |  |  | Outbound | 2010-11-04 14:17:46
Agent 8 | 7264 | 2010-11-04 14:24:10 | 0:03:56 | 0:03:51 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-04 14:28:06
Agent 9 | 7416 | 2010-11-04 14:51:51 | 0:00:34 | 0:00:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 14:52:25
Agent 1 | 7416 | 2010-11-04 14:56:39 | 0:00:30 | 0:00:30 |  |  | Outbound | 2010-11-04 14:57:09
Agent 1 | 7416 | 2010-11-04 14:57:10 | 0:00:14 | 0:00:14 |  |  | Outbound | 2010-11-04 14:57:24
Agent 2 | 3708 | 2010-11-04 14:57:27 | 0:00:32 | 0:00:32 |  |  | Outbound | 2010-11-04 14:57:59
Agent 3 | 7416 | 2010-11-04 14:57:59 | 0:00:48 | 0:00:48 |  |  | Outbound | 2010-11-04 14:58:47
Agent 4 | 7416 | 2010-11-04 15:00:09 | 0:01:04 | 0:01:04 |  |  | Outbound | 2010-11-04 15:01:13
Agent 5 | 3632 | 2010-11-04 15:13:17 | 0:00:17 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 15:13:34
Agent 6 | 3632 | 2010-11-04 15:19:19 | 0:00:36 | 0:00:28 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-04 15:19:55
Agent 7 | 7416 | 2010-11-04 15:23:37 | 0:00:41 | 0:00:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 15:24:18
Agent 8 | 7264 | 2010-11-04 15:35:54 | 0:01:32 | 0:00:36 | 0:00:50 | 0:00:00 | Inbound ACD | 2010-11-04 15:37:26
Agent 9 | 7416 | 2010-11-04 15:40:34 | 0:03:41 | 0:03:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 15:44:15
Agent 1 | 7416 | 2010-11-04 15:49:18 | 0:00:16 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 15:49:34
Agent 1 | 3632 | 2010-11-04 15:51:03 | 0:00:22 | 0:00:14 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-04 15:51:25
Agent 1 | 3708 | 2010-11-04 15:57:45 | 0:02:50 | 0:02:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-04 16:00:35
Agent 2 | 3660 | 2010-11-05 02:52:37 | 0:00:45 | 0:00:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 02:53:22
Agent 3 | 7372 | 2010-11-05 04:10:50 | 0:02:58 | 0:02:58 |  |  | Outbound | 2010-11-05 04:13:48
Agent 4 | 7320 | 2010-11-05 04:54:06 | 0:00:00 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 04:54:06
Agent 5 | 3686 | 2010-11-05 05:20:12 | 0:03:11 | 0:03:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 05:23:23
Agent 6 | 7320 | 2010-11-05 05:33:06 | 0:17:22 | 0:17:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 05:50:28
Agent 7 | 7372 | 2010-11-05 05:48:14 | 0:08:15 | 0:08:15 |  |  | Outbound | 2010-11-05 05:56:29
Agent 8 | 3660 | 2010-11-05 06:06:24 | 0:02:51 | 0:02:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 06:09:15
Agent 9 | 7372 | 2010-11-05 06:14:42 | 0:00:24 | 0:00:24 |  |  | Outbound | 2010-11-05 06:15:06
Agent 1 | 7372 | 2010-11-05 06:15:07 | 0:06:40 | 0:06:40 |  |  | Outbound | 2010-11-05 06:21:47
Agent 1 | 3660 | 2010-11-05 06:24:26 | 0:01:26 | 0:01:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 06:25:52
Agent 2 | 7320 | 2010-11-05 06:26:13 | 0:06:00 | 0:05:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 06:32:13
Agent 3 | 7320 | 2010-11-05 06:46:52 | 0:00:31 | 0:00:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 06:47:23
Agent 4 | 7372 | 2010-11-05 06:47:59 | 0:00:23 | 0:00:23 |  |  | Outbound | 2010-11-05 06:48:22
Agent 5 | 7320 | 2010-11-05 06:49:47 | 0:02:42 | 0:02:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 06:52:29
Agent 6 | 3686 | 2010-11-05 07:03:32 | 0:01:09 | 0:01:05 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-05 07:04:41
Agent 7 | 7372 | 2010-11-05 07:22:51 | 0:00:26 | 0:00:26 |  |  | Outbound | 2010-11-05 07:23:17
Agent 8 | 7416 | 2010-11-05 07:29:50 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-11-05 07:29:54
Agent 9 | 7416 | 2010-11-05 07:30:59 | 0:01:09 | 0:01:09 |  |  | Outbound | 2010-11-05 07:32:08
Agent 1 | 3708 | 2010-11-05 07:32:29 | 0:00:43 | 0:00:43 |  |  | Outbound | 2010-11-05 07:33:12
Agent 1 | 3686 | 2010-11-05 07:41:23 | 0:00:23 | 0:00:23 |  |  | Outbound | 2010-11-05 07:41:46
Agent 1 | 7372 | 2010-11-05 07:44:00 | 0:00:02 | 0:00:02 |  |  | Inbound Non-ACD | 2010-11-05 07:44:02
Agent 2 | 7372 | 2010-11-05 07:44:03 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-11-05 07:44:07
Agent 3 | 3686 | 2010-11-05 07:47:35 | 0:00:20 | 0:00:20 |  |  | Outbound | 2010-11-05 07:47:55
Agent 4 | 7372 | 2010-11-05 07:48:12 | 0:02:35 | 0:02:35 |  |  | Outbound | 2010-11-05 07:50:47
Agent 5 | 7264 | 2010-11-05 07:54:53 | 0:12:11 | 0:12:07 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-05 08:07:04
Agent 6 | 3686 | 2010-11-05 08:05:50 | 0:02:23 | 0:02:23 |  |  | Outbound | 2010-11-05 08:08:13
Agent 7 | 7372 | 2010-11-05 08:09:19 | 0:00:44 | 0:00:44 |  |  | Outbound | 2010-11-05 08:10:03
Agent 8 | 3686 | 2010-11-05 08:10:45 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-11-05 08:11:01
Agent 9 | 7264 | 2010-11-05 08:29:41 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 08:29:51
Agent 1 | 3632 | 2010-11-05 08:33:25 | 0:04:15 | 0:04:09 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-05 08:37:40
Agent 1 | 7416 | 2010-11-05 08:45:58 | 0:01:24 | 0:01:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 08:47:22
Agent 2 | 3708 | 2010-11-05 08:47:22 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-05 08:47:23
Agent 3 | 3708 | 2010-11-05 08:51:43 | 0:00:32 | 0:00:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 08:52:15
Agent 4 | 7416 | 2010-11-05 08:58:20 | 0:00:54 | 0:00:25 | 0:00:42 | 0:00:00 | Inbound ACD, Conference | 2010-11-05 08:59:14
Agent 5 | 7416 | 2010-11-05 08:58:49 | 0:00:21 | 0:00:21 |  |  | Outbound | 2010-11-05 08:59:10
Agent 6 | 7416 | 2010-11-05 08:59:33 | 0:00:08 | 0:00:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 08:59:41
Agent 7 | 7264 | 2010-11-05 09:00:50 | 0:00:17 | 0:00:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 09:01:07
Agent 8 | 3632 | 2010-11-05 09:03:02 | 0:02:56 | 0:02:49 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-05 09:05:58
Agent 9 | 7416 | 2010-11-05 09:13:20 | 0:03:59 | 0:03:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 09:17:19
Agent 1 | 3708 | 2010-11-05 09:17:20 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-11-05 09:17:20
Agent 1 | 7416 | 2010-11-05 09:17:21 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-11-05 09:17:25
Agent 1 | 7416 | 2010-11-05 09:17:26 | 0:00:24 | 0:00:24 |  |  | Outbound | 2010-11-05 09:17:50
Agent 2 | 3708 | 2010-11-05 09:17:50 | 0:01:00 | 0:01:00 |  |  | Outbound | 2010-11-05 09:18:50
Agent 3 | 7264 | 2010-11-05 09:19:24 | 0:24:24 | 0:23:28 | 0:00:51 | 0:00:20 | Inbound ACD | 2010-11-05 09:43:48
Agent 4 | 7416 | 2010-11-05 09:31:24 | 0:01:59 | 0:01:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 09:33:23
Agent 5 | 3708 | 2010-11-05 09:33:30 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 09:33:31
Agent 6 | 7416 | 2010-11-05 09:40:42 | 0:01:03 | 0:00:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 09:41:45
Agent 7 | 3708 | 2010-11-05 09:44:20 | 0:00:57 | 0:00:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 09:45:17
Agent 8 | 7416 | 2010-11-05 09:47:36 | 0:01:51 | 0:01:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 09:49:27
Agent 9 | 7264 | 2010-11-05 09:53:04 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 09:53:14
Agent 1 | 7264 | 2010-11-05 09:56:33 | 0:02:58 | 0:02:50 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-05 09:59:31
Agent 1 | 3708 | 2010-11-05 10:00:57 | 0:00:32 | 0:00:21 | 0:00:06 | 0:00:00 | Inbound ACD | 2010-11-05 10:01:29
Agent 2 | 7416 | 2010-11-05 10:01:20 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-05 10:01:21
Agent 3 | 7416 | 2010-11-05 10:10:23 | 0:04:17 | 0:04:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 10:14:40
Agent 4 | 7416 | 2010-11-05 10:19:36 | 0:03:27 | 0:02:49 | 0:01:04 | 0:00:00 | Inbound ACD, Conference | 2010-11-05 10:23:03
Agent 5 | 3632 | 2010-11-05 10:19:42 | 0:06:55 | 0:06:50 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-05 10:26:37
Agent 6 | 7416 | 2010-11-05 10:20:34 | 0:00:32 | 0:00:32 |  |  | Outbound | 2010-11-05 10:21:06
Agent 7 | 7416 | 2010-11-05 10:25:02 | 0:02:01 | 0:02:01 |  |  | Outbound | 2010-11-05 10:27:03
Agent 8 | 7416 | 2010-11-05 10:27:54 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-11-05 10:27:56
Agent 9 | 7264 | 2010-11-05 10:42:36 | 0:06:40 | 0:06:05 | 0:00:24 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-11-05 10:49:16
Agent 1 | 7264 | 2010-11-05 10:49:12 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-11-05 10:49:16
Agent 1 | 3632 | 2010-11-05 11:07:56 | 0:00:16 | 0:00:09 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-05 11:08:12
Agent 1 | 7416 | 2010-11-05 11:11:46 | 0:01:39 | 0:01:39 |  |  | Outbound | 2010-11-05 11:13:25
Agent 2 | 7264 | 2010-11-05 11:16:47 | 0:00:23 | 0:00:18 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-05 11:17:10
Agent 3 | 3632 | 2010-11-05 11:42:57 | 0:00:24 | 0:00:12 | 0:00:03 | 0:00:20 | Inbound ACD | 2010-11-05 11:43:21
Agent 4 | 7264 | 2010-11-05 11:48:26 | 0:05:27 | 0:05:20 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-05 11:53:53
Agent 5 | 3708 | 2010-11-05 11:53:46 | 0:06:49 | 0:06:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 12:00:35
Agent 6 | 7264 | 2010-11-05 12:20:56 | 0:07:36 | 0:07:29 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-05 12:28:32
Agent 7 | 7264 | 2010-11-05 12:28:53 | 0:09:56 | 0:09:31 | 0:00:15 | 0:00:20 | Inbound ACD | 2010-11-05 12:38:49
Agent 8 | 7264 | 2010-11-05 12:40:35 | 0:03:55 | 0:03:49 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-05 12:44:30
Agent 9 | 7416 | 2010-11-05 12:42:02 | 0:00:17 | 0:00:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 12:42:19
Agent 1 | 7416 | 2010-11-05 13:08:38 | 0:00:37 | 0:00:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 13:09:15
Agent 1 | 3708 | 2010-11-05 13:30:50 | 0:01:13 | 0:01:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 13:32:03
Agent 2 | 7416 | 2010-11-05 13:32:27 | 0:01:52 | 0:01:52 |  |  | Outbound | 2010-11-05 13:34:19
Agent 3 | 3708 | 2010-11-05 13:35:03 | 0:01:47 | 0:01:47 |  |  | Outbound | 2010-11-05 13:36:50
Agent 4 | 7416 | 2010-11-05 13:37:42 | 0:00:19 | 0:00:19 |  |  | Outbound | 2010-11-05 13:38:01
Agent 5 | 7416 | 2010-11-05 13:38:05 | 0:03:13 | 0:03:13 |  |  | Outbound | 2010-11-05 13:41:18
Agent 6 | 3708 | 2010-11-05 13:41:19 | 0:00:13 | 0:00:13 |  |  | Outbound | 2010-11-05 13:41:32
Agent 7 | 7416 | 2010-11-05 13:41:33 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-11-05 13:41:51
Agent 8 | 7416 | 2010-11-05 13:42:01 | 0:01:41 | 0:01:41 |  |  | Outbound | 2010-11-05 13:43:42
Agent 9 | 7416 | 2010-11-05 13:43:43 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-11-05 13:43:43
Agent 1 | 3708 | 2010-11-05 13:43:57 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-11-05 13:43:59
Agent 1 | 7416 | 2010-11-05 13:44:00 | 0:00:23 | 0:00:23 |  |  | Outbound | 2010-11-05 13:44:23
Agent 1 | 7416 | 2010-11-05 13:44:24 | 0:01:11 | 0:01:11 |  |  | Outbound | 2010-11-05 13:45:35
Agent 2 | 3708 | 2010-11-05 13:46:13 | 0:00:26 | 0:00:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 13:46:39
Agent 3 | 7416 | 2010-11-05 13:49:06 | 0:00:56 | 0:00:56 |  |  | Outbound | 2010-11-05 13:50:02
Agent 4 | 3632 | 2010-11-05 13:55:48 | 0:00:16 | 0:00:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 13:56:04
Agent 5 | 7416 | 2010-11-05 14:02:32 | 0:02:03 | 0:02:03 |  |  | Outbound | 2010-11-05 14:04:35
Agent 6 | 7264 | 2010-11-05 14:08:43 | 0:06:13 | 0:06:07 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-05 14:14:56
Agent 7 | 7264 | 2010-11-05 14:29:04 | 0:03:42 | 0:03:35 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-05 14:32:46
Agent 8 | 7264 | 2010-11-05 14:33:07 | 0:12:10 | 0:12:04 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-05 14:45:17
Agent 9 | 7416 | 2010-11-05 14:43:06 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-11-05 14:43:11
Agent 1 | 3708 | 2010-11-05 14:43:11 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-11-05 14:43:13
Agent 1 | 7416 | 2010-11-05 14:43:13 | 0:02:35 | 0:02:35 |  |  | Outbound | 2010-11-05 14:45:48
Agent 2 | 7416 | 2010-11-05 14:51:25 | 0:07:17 | 0:07:17 |  |  | Outbound | 2010-11-05 14:58:42
Agent 3 | 7264 | 2010-11-05 15:01:47 | 0:17:22 | 0:17:16 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-05 15:19:09
Agent 4 | 7416 | 2010-11-05 15:02:32 | 0:45:11 | 0:45:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 15:47:43
Agent 5 | 3632 | 2010-11-05 15:30:54 | 0:16:58 | 0:10:15 | 0:06:34 | 0:00:20 | Inbound ACD | 2010-11-05 15:47:52
Agent 6 | 7264 | 2010-11-05 15:49:20 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-05 15:49:30
Agent 7 | 7372 | 2010-11-07 23:04:46 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-11-07 23:04:46
Agent 8 | 7372 | 2010-11-08 01:34:02 | 0:01:56 | 0:01:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 01:35:58
Agent 9 | 3686 | 2010-11-08 02:20:57 | 0:05:07 | 0:05:07 |  |  | Outbound | 2010-11-08 02:26:04
Agent 1 | 7372 | 2010-11-08 02:33:37 | 0:24:03 | 0:21:14 | 0:04:06 | 0:00:00 | Inbound ACD | 2010-11-08 02:57:40
Agent 1 | 7372 | 2010-11-08 03:23:31 | 0:01:42 | 0:01:42 |  |  | Outbound | 2010-11-08 03:25:13
Agent 1 | 3686 | 2010-11-08 03:32:00 | 0:01:20 | 0:01:20 |  |  | Outbound | 2010-11-08 03:33:20
Agent 2 | 7372 | 2010-11-08 04:06:23 | 0:02:07 | 0:02:07 |  |  | Outbound | 2010-11-08 04:08:30
Agent 3 | 7372 | 2010-11-08 04:21:44 | 0:03:41 | 0:03:41 |  |  | Outbound | 2010-11-08 04:25:25
Agent 4 | 3686 | 2010-11-08 05:36:18 | 0:04:16 | 0:04:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 05:40:34
Agent 5 | 7372 | 2010-11-08 05:55:27 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 05:55:37
Agent 6 | 7372 | 2010-11-08 06:25:47 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-08 06:25:48
Agent 7 | 7264 | 2010-11-08 07:15:39 | 0:02:48 | 0:01:55 | 0:00:44 | 0:00:20 | Inbound ACD | 2010-11-08 07:18:27
Agent 8 | 3708 | 2010-11-08 07:16:09 | 0:01:14 | 0:01:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 07:17:23
Agent 9 | 7372 | 2010-11-08 07:53:15 | 0:02:01 | 0:02:01 |  |  | Outbound | 2010-11-08 07:55:16
Agent 1 | 3708 | 2010-11-08 07:54:15 | 0:01:06 | 0:00:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 07:55:21
Agent 1 | 7372 | 2010-11-08 08:00:26 | 0:02:05 | 0:02:05 |  |  | Outbound | 2010-11-08 08:02:31
Agent 2 | 7416 | 2010-11-08 08:04:36 | 0:12:35 | 0:11:13 | 0:01:17 | 0:00:00 | Inbound ACD | 2010-11-08 08:17:11
Agent 3 | 3686 | 2010-11-08 08:06:04 | 0:01:47 | 0:01:47 |  |  | Outbound | 2010-11-08 08:07:51
Agent 4 | 7264 | 2010-11-08 08:21:21 | 0:10:43 | 0:10:37 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-08 08:32:04
Agent 5 | 7416 | 2010-11-08 08:22:10 | 0:04:32 | 0:04:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 08:26:42
Agent 6 | 7416 | 2010-11-08 08:26:44 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-11-08 08:26:44
Agent 7 | 7416 | 2010-11-08 08:33:11 | 0:00:02 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 08:33:13
Agent 8 | 3708 | 2010-11-08 08:33:38 | 0:05:22 | 0:05:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 08:39:00
Agent 9 | 7416 | 2010-11-08 09:01:34 | 0:02:08 | 0:02:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 09:03:42
Agent 1 | 7264 | 2010-11-08 09:05:46 | 0:07:45 | 0:07:37 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-08 09:13:31
Agent 1 | 7264 | 2010-11-08 09:15:26 | 0:03:04 | 0:02:55 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-08 09:18:30
Agent 1 | 3708 | 2010-11-08 09:21:25 | 0:01:00 | 0:00:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 09:22:25
Agent 2 | 7416 | 2010-11-08 09:22:33 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-11-08 09:22:49
Agent 3 | 7416 | 2010-11-08 09:31:54 | 0:00:38 | 0:00:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 09:32:32
Agent 4 | 7416 | 2010-11-08 09:57:02 | 0:00:51 | 0:00:51 |  |  | Outbound | 2010-11-08 09:57:53
Agent 5 | 7416 | 2010-11-08 10:00:58 | 0:02:37 | 0:02:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 10:03:35
Agent 6 | 7264 | 2010-11-08 10:01:29 | 0:00:40 | 0:00:19 | 0:00:14 | 0:00:00 | Inbound ACD | 2010-11-08 10:02:09
Agent 7 | 7416 | 2010-11-08 10:08:24 | 0:19:17 | 0:19:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 10:27:41
Agent 8 | 7264 | 2010-11-08 10:10:51 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 10:11:01
Agent 9 | 7264 | 2010-11-08 10:14:39 | 0:04:07 | 0:02:48 | 0:01:13 | 0:00:20 | Inbound ACD | 2010-11-08 10:18:46
Agent 1 | 7264 | 2010-11-08 10:23:59 | 0:02:03 | 0:01:59 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-08 10:26:02
Agent 1 | 7416 | 2010-11-08 10:27:51 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-08 10:27:52
Agent 2 | 7416 | 2010-11-08 10:41:28 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-11-08 10:41:30
Agent 3 | 3708 | 2010-11-08 10:42:27 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-11-08 10:42:31
Agent 4 | 7416 | 2010-11-08 10:42:41 | 0:01:09 | 0:01:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 10:43:50
Agent 5 | 3632 | 2010-11-08 10:55:08 | 0:00:17 | 0:00:13 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-08 10:55:25
Agent 6 | 7416 | 2010-11-08 10:56:03 | 0:07:49 | 0:04:05 | 0:03:36 | 0:00:00 | Inbound ACD | 2010-11-08 11:03:52
Agent 7 | 7416 | 2010-11-08 10:58:24 | 0:03:36 | 0:03:36 |  |  | Outbound | 2010-11-08 11:02:00
Agent 8 | 3708 | 2010-11-08 11:03:53 | 0:04:32 | 0:04:32 |  |  | Outbound | 2010-11-08 11:08:25
Agent 9 | 7264 | 2010-11-08 11:22:06 | 0:00:15 | 0:00:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 11:22:21
Agent 1 | 7264 | 2010-11-08 11:31:28 | 0:16:44 | 0:16:16 | 0:00:22 | 0:00:20 | Inbound ACD | 2010-11-08 11:48:12
Agent 1 | 7416 | 2010-11-08 11:55:32 | 0:02:54 | 0:02:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 11:58:26
Agent 1 | 7416 | 2010-11-08 11:59:04 | 0:00:37 | 0:00:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 11:59:41
Agent 2 | 3708 | 2010-11-08 12:29:47 | 0:05:11 | 0:05:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 12:34:58
Agent 3 | 7264 | 2010-11-08 12:30:55 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 12:31:05
Agent 4 | 7416 | 2010-11-08 12:38:19 | 0:04:47 | 0:04:47 |  |  | Outbound | 2010-11-08 12:43:06
Agent 5 | 7416 | 2010-11-08 12:43:07 | 0:01:30 | 0:01:30 |  |  | Outbound | 2010-11-08 12:44:37
Agent 6 | 3708 | 2010-11-08 12:50:35 | 0:03:18 | 0:03:18 |  |  | Outbound | 2010-11-08 12:53:53
Agent 7 | 7416 | 2010-11-08 13:03:21 | 0:08:09 | 0:08:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 13:11:30
Agent 8 | 7416 | 2010-11-08 13:12:26 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-11-08 13:12:42
Agent 9 | 3708 | 2010-11-08 13:50:31 | 0:03:53 | 0:02:23 | 0:01:24 | 0:00:00 | Inbound ACD | 2010-11-08 13:54:24
Agent 1 | 3708 | 2010-11-08 13:56:38 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-11-08 13:56:46
Agent 1 | 7416 | 2010-11-08 13:57:01 | 0:01:39 | 0:01:39 |  |  | Outbound | 2010-11-08 13:58:40
Agent 2 | 7264 | 2010-11-08 14:09:32 | 0:05:51 | 0:05:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 14:15:23
Agent 3 | 7416 | 2010-11-08 15:02:35 | [NAME] | 0:02:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 15:05:03
Agent 4 | 3708 | 2010-11-08 15:05:09 | 0:04:37 | 0:04:37 |  |  | Outbound | 2010-11-08 15:09:46
Agent 5 | 7416 | 2010-11-08 15:10:30 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-08 15:10:31
Agent 6 | 7416 | 2010-11-08 15:11:09 | 0:00:32 | 0:00:32 |  |  | Outbound | 2010-11-08 15:11:41
Agent 7 | 3708 | 2010-11-08 15:13:18 | 0:00:59 | 0:00:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 15:14:17
Agent 8 | 7416 | 2010-11-08 15:15:07 | 0:00:44 | 0:00:44 |  |  | Outbound | 2010-11-08 15:15:51
Agent 9 | 3708 | 2010-11-08 15:16:31 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-11-08 15:16:38
Agent 1 | 7416 | 2010-11-08 15:20:06 | 0:09:14 | 0:09:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 15:29:20
Agent 1 | 7416 | 2010-11-08 15:31:12 | 0:00:52 | 0:00:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 15:32:04
Agent 1 | 7416 | 2010-11-08 15:36:49 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-11-08 15:36:51
Agent 2 | 7416 | 2010-11-08 15:36:51 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-11-08 15:37:06
Agent 3 | 3708 | 2010-11-08 15:37:07 | 0:00:47 | 0:00:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 15:37:54
Agent 4 | 7416 | 2010-11-08 15:40:36 | 0:00:35 | 0:00:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 15:41:11
Agent 5 | 7416 | 2010-11-08 15:41:42 | 0:00:19 | 0:00:19 |  |  | Outbound | 2010-11-08 15:42:01
Agent 6 | 3708 | 2010-11-08 15:53:38 | 0:00:35 | 0:00:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 15:54:13
Agent 7 | 7264 | 2010-11-08 15:57:42 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-08 15:57:43
Agent 8 | 7264 | 2010-11-08 15:59:04 | 0:11:07 | 0:11:01 | 0:00:00 | 0:00:05 | Inbound ACD | 2010-11-08 16:10:11
Agent 9 | 7320 | 2010-11-09 01:51:15 | 0:01:20 | 0:01:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 01:52:35
Agent 1 | 3686 | 2010-11-09 02:06:30 | 0:10:57 | 0:10:57 |  |  | Outbound | 2010-11-09 02:17:27
Agent 1 | 7320 | 2010-11-09 03:01:02 | 0:01:46 | 0:01:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 03:02:48
Agent 2 | 3686 | 2010-11-09 04:47:10 | 0:03:47 | 0:03:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 04:50:57
Agent 3 | 7372 | 2010-11-09 05:27:22 | 0:00:56 | 0:00:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 05:28:18
Agent 4 | 7372 | 2010-11-09 06:15:47 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-11-09 06:15:49
Agent 5 | 7320 | 2010-11-09 06:32:34 | 0:00:08 | 0:00:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 06:32:42
Agent 6 | 3660 | 2010-11-09 06:33:49 | 0:03:45 | 0:03:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 06:37:34
Agent 7 | 7320 | 2010-11-09 06:40:30 | 0:00:19 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 06:40:49
Agent 8 | 7320 | 2010-11-09 06:41:01 | 0:01:12 | 0:01:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 06:42:13
Agent 9 | 3686 | 2010-11-09 06:57:29 | 0:00:46 | 0:00:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 06:58:15
Agent 1 | 7372 | 2010-11-09 06:59:03 | 0:00:30 | 0:00:30 |  |  | Outbound | 2010-11-09 06:59:33
Agent 1 | 3686 | 2010-11-09 07:03:24 | 0:01:01 | 0:01:00 | 0:00:00 | 0:00:04 | Inbound ACD | 2010-11-09 07:04:25
Agent 1 | 7416 | 2010-11-09 07:07:04 | 0:01:12 | 0:01:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 07:08:16
Agent 2 | 7416 | 2010-11-09 07:09:30 | 0:02:55 | 0:02:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 07:12:25
Agent 3 | 3708 | 2010-11-09 07:12:26 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-11-09 07:12:26
Agent 4 | 7416 | 2010-11-09 07:13:43 | 0:03:06 | 0:03:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 07:16:49
Agent 5 | 7264 | 2010-11-09 07:24:03 | 0:04:57 | 0:04:50 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-09 07:29:00
Agent 6 | 3708 | 2010-11-09 07:24:23 | 0:00:43 | 0:00:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 07:25:06
Agent 7 | 3708 | 2010-11-09 07:32:05 | 0:00:34 | 0:00:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 07:32:39
Agent 8 | 7416 | 2010-11-09 07:36:21 | 0:00:21 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 07:36:42
Agent 9 | 3708 | 2010-11-09 07:38:54 | 0:03:17 | 0:03:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 07:42:11
Agent 1 | 7416 | 2010-11-09 07:42:15 | 0:05:32 | 0:04:57 | 0:00:58 | 0:00:00 | Inbound ACD, Conference | 2010-11-09 07:47:47
Agent 1 | 7416 | 2010-11-09 07:44:14 | 0:00:29 | 0:00:29 |  |  | Outbound | 2010-11-09 07:44:43
Agent 2 | 7264 | 2010-11-09 07:45:24 | 0:01:41 | 0:01:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 07:47:05
Agent 3 | 3632 | 2010-11-09 07:47:35 | 0:10:26 | 0:10:19 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-09 07:58:01
Agent 4 | 7416 | 2010-11-09 07:48:29 | 0:02:14 | 0:00:29 | 0:01:40 | 0:00:00 | Inbound ACD | 2010-11-09 07:50:43
Agent 5 | 7416 | 2010-11-09 08:02:20 | 0:01:06 | 0:00:30 | 0:00:32 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-11-09 08:03:26
Agent 6 | 7416 | 2010-11-09 08:02:54 | 0:00:32 | 0:00:32 |  |  | Outbound | 2010-11-09 08:03:26
Agent 7 | 7416 | 2010-11-09 08:06:02 | 0:01:14 | 0:01:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 08:07:16
Agent 8 | 3632 | 2010-11-09 08:09:32 | 0:14:05 | 0:12:02 | 0:01:54 | 0:00:20 | Inbound ACD | 2010-11-09 08:23:37
Agent 9 | 7416 | 2010-11-09 08:09:50 | 0:03:40 | 0:03:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 08:13:30
Agent 1 | 7416 | 2010-11-09 08:13:30 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-09 08:13:31
Agent 1 | 7416 | 2010-11-09 08:22:22 | 0:00:11 | 0:00:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 08:22:33
Agent 1 | 3708 | 2010-11-09 08:22:42 | 0:23:58 | 0:23:22 | 0:00:57 | 0:00:00 | Inbound ACD, Conference | 2010-11-09 08:46:40
Agent 2 | 7416 | 2010-11-09 08:25:46 | 0:00:23 | 0:00:23 |  |  | Outbound | 2010-11-09 08:26:09
Agent 3 | 7264 | 2010-11-09 08:37:31 | 0:02:12 | 0:02:08 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-09 08:39:43
Agent 4 | 3708 | 2010-11-09 08:38:34 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-11-09 08:38:40
Agent 5 | 3632 | 2010-11-09 08:44:31 | 0:02:37 | 0:02:29 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-09 08:47:08
Agent 6 | 3632 | 2010-11-09 08:49:15 | 0:02:03 | 0:01:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 08:51:18
Agent 7 | 7416 | 2010-11-09 08:56:30 | 0:02:52 | 0:02:19 | 0:00:39 | 0:00:00 | Inbound ACD, Conference | 2010-11-09 08:59:22
Agent 8 | 7416 | 2010-11-09 08:58:33 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-11-09 08:58:49
Agent 9 | 3708 | 2010-11-09 08:59:00 | 0:00:11 | 0:00:11 |  |  | Outbound | 2010-11-09 08:59:11
Agent 1 | 7416 | 2010-11-09 09:00:07 | 0:00:23 | 0:00:15 | 0:00:05 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-11-09 09:00:30
Agent 1 | 7416 | 2010-11-09 09:00:25 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-11-09 09:00:30
Agent 2 | 7264 | 2010-11-09 09:04:42 | 0:04:57 | 0:04:53 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-09 09:09:39
Agent 3 | 7416 | 2010-11-09 09:09:44 | 0:02:42 | 0:02:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 09:12:26
Agent 4 | 7416 | 2010-11-09 09:12:27 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-11-09 09:12:27
Agent 5 | 7416 | 2010-11-09 09:18:03 | 0:03:00 | 0:02:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 09:21:03
Agent 6 | 3632 | 2010-11-09 09:23:46 | 0:00:27 | 0:00:23 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-09 09:24:13
Agent 7 | 3708 | 2010-11-09 09:26:10 | 0:00:46 | 0:00:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 09:26:56
Agent 8 | 7264 | 2010-11-09 09:33:13 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 09:33:23
Agent 9 | 7416 | 2010-11-09 09:34:06 | 0:01:28 | 0:01:28 |  |  | Outbound | 2010-11-09 09:35:34
Agent 1 | 3708 | 2010-11-09 09:37:02 | 0:03:37 | 0:03:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 09:40:39
Agent 1 | 7416 | 2010-11-09 09:58:12 | 0:01:16 | 0:01:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 09:59:28
Agent 1 | 3632 | 2010-11-09 10:00:56 | 0:01:27 | 0:01:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 10:02:23
Agent 2 | 7416 | 2010-11-09 10:08:50 | 0:03:38 | 0:03:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 10:12:28
Agent 3 | 7416 | 2010-11-09 10:13:27 | 0:00:23 | 0:00:23 |  |  | Outbound | 2010-11-09 10:13:50
Agent 4 | 3708 | 2010-11-09 10:18:41 | 0:01:19 | 0:01:19 |  |  | Outbound | 2010-11-09 10:20:00
Agent 5 | 7264 | 2010-11-09 10:38:22 | 0:00:19 | 0:00:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-09 10:38:41
Agent 6 | 7416 | 2010-11-09 10:47:51 | 0:01:48 | 0:01:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 10:49:39
Agent 7 | 3708 | 2010-11-09 10:50:15 | 0:07:21 | 0:07:21 |  |  | Outbound | 2010-11-09 10:57:36
Agent 8 | 7264 | 2010-11-09 10:53:31 | 0:05:14 | 0:05:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 10:58:45
Agent 9 | 3632 | 2010-11-09 11:22:43 | 0:01:38 | 0:01:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 11:24:21
Agent 1 | 7264 | 2010-11-09 11:45:18 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 11:45:28
Agent 1 | 7264 | 2010-11-09 11:54:44 | 0:00:46 | 0:00:18 | 0:00:22 | 0:00:20 | Inbound ACD | 2010-11-09 11:55:30
Agent 2 | 7416 | 2010-11-09 12:03:57 | 0:05:18 | 0:05:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 12:09:15
Agent 3 | 7264 | 2010-11-09 12:10:04 | 0:09:23 | 0:07:46 | 0:01:29 | 0:00:20 | Inbound ACD | 2010-11-09 12:19:27
Agent 4 | 3708 | 2010-11-09 12:17:01 | 0:02:05 | 0:01:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 12:19:06
Agent 5 | 7416 | 2010-11-09 13:28:21 | 0:00:17 | 0:00:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 13:28:38
Agent 6 | 7416 | 2010-11-09 13:31:58 | 0:11:31 | 0:11:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 13:43:29
Agent 7 | 3632 | 2010-11-09 13:42:32 | 0:01:32 | 0:01:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 13:44:04
Agent 8 | 7416 | 2010-11-09 14:04:04 | 0:03:46 | 0:03:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 14:07:50
Agent 9 | 7416 | 2010-11-09 14:11:18 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-11-09 14:11:21
Agent 1 | 7416 | 2010-11-09 14:11:21 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-11-09 14:11:37
Agent 1 | 3708 | 2010-11-09 14:28:11 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-11-09 14:28:14
Agent 1 | 7416 | 2010-11-09 14:28:14 | 0:00:12 | 0:00:12 |  |  | Outbound | 2010-11-09 14:28:26
Agent 2 | 3708 | 2010-11-09 14:35:15 | 0:01:58 | 0:01:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 14:37:13
Agent 3 | 3708 | 2010-11-09 14:45:24 | 0:00:00 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 14:45:24
Agent 4 | 7416 | 2010-11-09 14:52:23 | 0:00:37 | 0:00:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 14:53:00
Agent 5 | 7264 | 2010-11-09 15:15:10 | 0:00:26 | 0:00:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 15:15:36
Agent 6 | 7264 | 2010-11-09 15:27:31 | 0:03:43 | 0:03:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 15:31:14
Agent 7 | 7416 | 2010-11-09 15:45:04 | 0:02:15 | 0:02:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-09 15:47:19
Agent 8 | 7320 | 2010-11-10 00:06:45 | 0:07:38 | 0:07:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 00:14:23
Agent 9 | 7320 | 2010-11-10 02:26:30 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 02:26:31
Agent 1 | 3686 | 2010-11-10 02:27:40 | 0:01:37 | 0:01:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 02:29:17
Agent 1 | 7320 | 2010-11-10 03:23:21 | 0:04:11 | 0:04:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 03:27:32
Agent 2 | 3686 | 2010-11-10 04:53:34 | 0:00:46 | 0:00:35 | 0:00:06 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-11-10 04:54:20
Agent 3 | 7372 | 2010-11-10 04:54:14 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-11-10 04:54:20
Agent 4 | 7320 | 2010-11-10 05:19:02 | 0:01:10 | 0:01:22 | 0:00:10 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-11-10 05:20:12
Agent 5 | 3660 | 2010-11-10 05:19:32 | 0:00:27 | 0:00:27 |  |  | Outbound | 2010-11-10 05:19:59
Agent 6 | 7320 | 2010-11-10 05:20:05 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-11-10 05:20:12
Agent 7 | 7372 | 2010-11-10 05:24:06 | 0:00:04 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 05:24:10
Agent 8 | 3660 | 2010-11-10 05:40:48 | 0:02:17 | 0:02:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 05:43:05
Agent 9 | 7372 | 2010-11-10 05:46:31 | 0:00:32 | 0:00:17 | 0:00:07 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-11-10 05:47:03
Agent 1 | 7372 | 2010-11-10 05:46:55 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-11-10 05:47:03
Agent 1 | 3660 | 2010-11-10 05:54:02 | 0:00:43 | 0:00:18 | 0:00:20 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-11-10 05:54:45
Agent 1 | 7320 | 2010-11-10 05:54:24 | 0:00:21 | 0:00:21 |  |  | Outbound | 2010-11-10 05:54:45
Agent 2 | 7372 | 2010-11-10 06:11:12 | 0:02:07 | 0:02:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 06:13:19
Agent 3 | 3660 | 2010-11-10 06:22:20 | 0:01:09 | 0:01:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 06:23:29
Agent 4 | 7320 | 2010-11-10 06:39:29 | 0:03:20 | 0:03:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 06:42:49
Agent 5 | 7372 | 2010-11-10 06:39:44 | 0:03:34 | 0:01:36 | 0:02:15 | 0:00:00 | Inbound ACD | 2010-11-10 06:43:18
Agent 6 | 3686 | 2010-11-10 06:40:35 | 0:00:12 | 0:00:12 |  |  | Outbound | 2010-11-10 06:40:47
Agent 7 | 7320 | 2010-11-10 06:45:13 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 06:45:23
Agent 8 | 7320 | 2010-11-10 06:45:34 | 0:04:40 | 0:04:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 06:50:14
Agent 9 | 3686 | 2010-11-10 06:46:25 | 0:01:48 | 0:01:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 06:48:13
Agent 1 | 7372 | 2010-11-10 06:48:13 | 0:02:31 | [NAME] | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 06:50:44
Agent 1 | 7372 | 2010-11-10 06:51:43 | 0:05:43 | 0:05:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 06:57:26
Agent 2 | 3686 | 2010-11-10 06:57:26 | 0:02:55 | 0:03:13 | 0:00:25 | 0:00:00 | Inbound ACD | 2010-11-10 07:00:21
Agent 3 | 7416 | 2010-11-10 07:05:56 | 0:04:27 | 0:04:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 07:10:23
Agent 4 | 7264 | 2010-11-10 07:06:40 | 0:01:55 | 0:01:19 | 0:00:30 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-11-10 07:08:35
Agent 5 | 3632 | 2010-11-10 07:08:29 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-11-10 07:08:35
Agent 6 | 7416 | 2010-11-10 07:18:55 | 0:03:40 | 0:03:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 07:22:35
Agent 7 | 3686 | 2010-11-10 07:23:48 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-11-10 07:24:04
Agent 8 | 7416 | 2010-11-10 07:24:18 | 02:21:08 | 02:21:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 09:45:26
Agent 9 | 7372 | 2010-11-10 07:24:19 | 0:00:19 | 0:00:19 |  |  | Outbound | 2010-11-10 07:24:38
Agent 1 | 7264 | 2010-11-10 07:32:24 | 0:02:18 | 0:02:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 07:34:42
Agent 1 | 3686 | 2010-11-10 07:34:02 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-10 07:34:03
Agent 1 | 7264 | 2010-11-10 07:40:29 | 0:14:49 | 0:14:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 07:55:18
Agent 2 | 7372 | 2010-11-10 07:45:20 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-10 07:45:21
Agent 3 | 7372 | 2010-11-10 07:56:19 | 0:01:23 | 0:01:23 |  |  | Outbound | 2010-11-10 07:57:42
Agent 4 | 7264 | 2010-11-10 07:57:17 | 0:00:19 | 0:00:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 07:57:36
Agent 5 | 3632 | 2010-11-10 07:58:50 | 0:11:19 | 0:11:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 08:10:09
Agent 6 | 7264 | 2010-11-10 08:20:16 | 0:00:25 | 0:00:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 08:20:41
Agent 7 | 3632 | 2010-11-10 08:47:24 | 0:01:50 | 0:01:44 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-10 08:49:14
Agent 8 | 7264 | 2010-11-10 09:01:50 | 0:04:47 | 0:04:38 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-10 09:06:37
Agent 9 | 7264 | 2010-11-10 09:26:00 | 0:01:51 | 0:01:43 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-10 09:27:51
Agent 1 | 7264 | 2010-11-10 09:32:08 | 0:02:48 | 0:02:42 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-10 09:34:56
Agent 1 | 7416 | 2010-11-10 09:46:58 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-11-10 09:47:14
Agent 2 | 3708 | 2010-11-10 09:48:18 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-11-10 09:48:23
Agent 3 | 7416 | 2010-11-10 09:48:23 | 0:00:11 | 0:00:11 |  |  | Outbound | 2010-11-10 09:48:34
Agent 4 | 7416 | 2010-11-10 09:48:34 | 0:04:41 | 0:04:41 |  |  | Outbound | 2010-11-10 09:53:15
Agent 5 | 7264 | 2010-11-10 09:50:54 | 0:01:54 | 0:01:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 09:52:48
Agent 6 | 7264 | 2010-11-10 09:57:18 | 0:17:11 | 0:14:40 | 0:02:23 | 0:00:00 | Inbound ACD | 2010-11-10 10:14:29
Agent 7 | 7416 | 2010-11-10 10:44:37 | 0:04:59 | 0:04:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 10:49:36
Agent 8 | 7416 | 2010-11-10 10:53:24 | 0:02:19 | 0:02:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 10:55:43
Agent 9 | 3632 | 2010-11-10 10:56:54 | 0:00:33 | 0:00:28 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-10 10:57:27
Agent 1 | 3708 | 2010-11-10 10:58:37 | 0:02:56 | 0:02:18 | 0:01:02 | 0:00:00 | Inbound ACD, Conference | 2010-11-10 11:01:33
Agent 1 | 7416 | 2010-11-10 10:59:48 | 0:00:31 | 0:00:31 |  |  | Outbound | 2010-11-10 11:00:19
Agent 1 | 3708 | 2010-11-10 11:06:03 | 0:00:14 | 0:00:14 |  |  | Outbound | 2010-11-10 11:06:17
Agent 2 | 7416 | 2010-11-10 11:07:33 | 0:11:19 | 0:11:19 |  |  | Outbound | 2010-11-10 11:18:52
Agent 3 | 3632 | 2010-11-10 11:12:10 | 0:07:11 | 0:07:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 11:19:21
Agent 4 | 3708 | 2010-11-10 11:16:19 | 0:01:48 | 0:01:48 |  |  | Outbound | 2010-11-10 11:18:07
Agent 5 | 7416 | 2010-11-10 11:29:15 | 0:00:06 | 0:00:06 |  |  | Outbound | 2010-11-10 11:29:21
Agent 6 | 3708 | 2010-11-10 11:29:22 | 0:00:13 | 0:00:13 |  |  | Outbound | 2010-11-10 11:29:35
Agent 7 | 7416 | 2010-11-10 11:29:35 | 0:00:25 | 0:00:25 |  |  | Outbound | 2010-11-10 11:30:00
Agent 8 | 7416 | 2010-11-10 11:35:54 | 0:00:15 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 11:36:09
Agent 9 | 3708 | 2010-11-10 11:37:19 | 0:00:50 | 0:00:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 11:38:09
Agent 1 | 7416 | 2010-11-10 11:44:06 | 0:03:07 | 0:03:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 11:47:13
Agent 1 | 7264 | 2010-11-10 11:53:16 | 0:04:45 | 0:04:39 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-10 11:58:01
Agent 2 | 7416 | 2010-11-10 11:53:57 | 0:02:29 | 0:02:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 11:56:26
Agent 3 | 7416 | 2010-11-10 11:59:58 | 0:03:26 | 0:03:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 12:03:24
Agent 4 | 7416 | 2010-11-10 12:04:19 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-10 12:04:20
Agent 5 | 3632 | 2010-11-10 12:13:33 | 0:12:59 | 0:12:55 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-10 12:26:32
Agent 6 | 3708 | 2010-11-10 12:31:23 | 0:08:30 | 0:08:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 12:39:53
Agent 7 | 7264 | 2010-11-10 12:44:14 | 0:00:40 | 0:00:31 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-10 12:44:54
Agent 8 | 3708 | 2010-11-10 12:48:40 | 0:00:37 | 0:00:14 | 0:00:15 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-11-10 12:49:17
Agent 9 | 7416 | 2010-11-10 12:49:02 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-11-10 12:49:17
Agent 1 | 7416 | 2010-11-10 13:10:08 | 0:00:45 | 0:00:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 13:10:53
Agent 1 | 7416 | 2010-11-10 13:27:16 | 0:00:35 | 0:00:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 13:27:51
Agent 1 | 7416 | 2010-11-10 13:31:01 | 0:00:42 | 0:00:42 |  |  | Outbound | 2010-11-10 13:31:43
Agent 2 | 7416 | 2010-11-10 13:34:55 | 0:07:14 | 0:06:58 | 0:00:28 | 0:00:00 | Inbound ACD, Conference | 2010-11-10 13:42:09
Agent 3 | 3708 | 2010-11-10 13:39:25 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-11-10 13:39:40
Agent 4 | 7416 | 2010-11-10 13:58:54 | 0:01:16 | 0:01:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 14:00:10
Agent 5 | 7416 | 2010-11-10 14:09:17 | 0:00:58 | 0:00:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 14:10:15
Agent 6 | 3632 | 2010-11-10 14:31:30 | 0:08:14 | 0:08:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 14:39:44
Agent 7 | 7416 | 2010-11-10 14:52:57 | 0:05:05 | 0:03:52 | 0:02:16 | 0:00:00 | Inbound ACD, Conference | 2010-11-10 14:58:02
Agent 8 | 7416 | 2010-11-10 14:54:54 | 0:01:08 | 0:01:08 |  |  | Outbound | 2010-11-10 14:56:02
Agent 9 | 3632 | 2010-11-10 14:56:23 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-10 14:56:33
Agent 1 | 7416 | 2010-11-10 15:01:31 | 0:42:18 | 0:42:18 |  |  | Outbound | 2010-11-10 15:43:49
Agent 1 | 3708 | 2010-11-10 15:43:57 | 0:00:56 | 0:00:56 |  |  | Outbound | 2010-11-10 15:44:53
Agent 2 | 7416 | 2010-11-10 15:46:16 | 0:02:42 | 0:02:42 |  |  | Outbound | 2010-11-10 15:48:58
Agent 3 | 7320 | 2010-11-11 01:24:13 | 0:07:19 | 0:07:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 01:31:32
Agent 4 | 7372 | 2010-11-11 02:06:58 | 0:00:00 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 02:06:58
Agent 5 | 3660 | 2010-11-11 04:03:11 | 0:02:11 | 0:02:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 04:05:22
Agent 6 | 7372 | 2010-11-11 06:01:30 | 0:02:24 | 0:02:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 06:03:54
Agent 7 | 7320 | 2010-11-11 06:28:24 | 0:06:12 | 0:06:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 06:34:36
Agent 8 | 3686 | 2010-11-11 06:31:13 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-11-11 06:31:31
Agent 9 | 7372 | 2010-11-11 06:34:07 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-11-11 06:34:24
Agent 1 | 7372 | 2010-11-11 06:34:25 | 0:01:47 | 0:01:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 06:36:12
Agent 1 | 3686 | 2010-11-11 06:50:36 | 0:00:53 | 0:00:31 | 0:00:17 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-11-11 06:51:29
Agent 1 | 7372 | 2010-11-11 06:51:11 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-11-11 06:51:29
Agent 2 | 7372 | 2010-11-11 06:54:48 | 0:01:14 | 0:01:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 06:56:02
Agent 3 | 3686 | 2010-11-11 06:59:38 | 0:00:27 | 0:00:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 07:00:05
Agent 4 | 7372 | 2010-11-11 07:00:56 | 0:03:56 | 0:03:53 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-11 07:04:52
Agent 5 | 3708 | 2010-11-11 07:04:09 | 0:01:36 | 0:01:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 07:05:45
Agent 6 | 3632 | 2010-11-11 07:17:42 | 0:03:23 | 0:03:15 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-11 07:21:05
Agent 7 | 3708 | 2010-11-11 07:28:45 | 0:04:06 | [NAME] | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 07:32:51
Agent 8 | 7264 | 2010-11-11 07:31:51 | 0:00:33 | 0:00:29 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-11 07:32:24
Agent 9 | 3708 | 2010-11-11 07:37:03 | 0:00:08 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 07:37:11
Agent 1 | 7416 | 2010-11-11 07:37:11 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-11-11 07:37:14
Agent 1 | 7372 | 2010-11-11 07:40:21 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-11-11 07:40:23
Agent 2 | 7416 | 2010-11-11 07:40:21 | 0:06:53 | 0:06:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 07:47:14
Agent 3 | 3686 | 2010-11-11 07:41:02 | 0:01:40 | 0:01:40 |  |  | Outbound | 2010-11-11 07:42:42
Agent 4 | 7264 | 2010-11-11 07:42:28 | 0:02:12 | 0:02:08 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-11 07:44:40
Agent 5 | 7416 | 2010-11-11 07:47:15 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-11 07:47:16
Agent 6 | 7416 | 2010-11-11 07:47:45 | 0:00:43 | 0:00:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 07:48:28
Agent 7 | 3708 | 2010-11-11 07:49:08 | 0:02:09 | 0:02:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 07:51:17
Agent 8 | 7372 | 2010-11-11 07:51:31 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-11-11 07:51:33
Agent 9 | 7372 | 2010-11-11 07:52:00 | 0:00:37 | 0:00:37 |  |  | Outbound | 2010-11-11 07:52:37
Agent 1 | 3686 | 2010-11-11 07:52:40 | 0:01:14 | 0:01:14 |  |  | Outbound | 2010-11-11 07:53:54
Agent 1 | 7416 | 2010-11-11 07:54:50 | 0:08:39 | 0:08:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 08:03:29
Agent 1 | 3632 | 2010-11-11 08:00:17 | 0:16:00 | 0:15:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 08:16:17
Agent 2 | 3686 | 2010-11-11 08:07:53 | 0:06:09 | 0:06:09 |  |  | Outbound | 2010-11-11 08:14:02
Agent 3 | 7416 | 2010-11-11 08:10:08 | 0:07:08 | 0:07:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 08:17:16
Agent 4 | 7416 | 2010-11-11 08:20:17 | 0:00:54 | 0:00:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 08:21:11
Agent 5 | 3708 | 2010-11-11 08:22:20 | 0:03:54 | 0:03:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 08:26:14
Agent 6 | 3708 | 2010-11-11 08:31:29 | 0:04:08 | 0:04:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 08:35:37
Agent 7 | 3708 | 2010-11-11 08:35:38 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-11 08:35:39
Agent 8 | 7416 | 2010-11-11 08:37:55 | 0:02:29 | 0:02:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 08:40:24
Agent 9 | 7416 | 2010-11-11 08:41:33 | 0:05:41 | 0:05:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 08:47:14
Agent 1 | 3708 | 2010-11-11 08:47:15 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-11-11 08:47:15
Agent 1 | 7416 | 2010-11-11 08:48:47 | 0:00:22 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 08:49:09
Agent 2 | 7264 | 2010-11-11 08:51:42 | 0:03:52 | 0:03:45 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-11 08:55:34
Agent 3 | 7416 | 2010-11-11 08:51:49 | 0:00:39 | 0:00:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 08:52:28
Agent 4 | 3708 | 2010-11-11 08:56:31 | 0:02:50 | 0:02:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 08:59:21
Agent 5 | 7416 | 2010-11-11 08:59:45 | 0:00:34 | 0:00:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 09:00:19
Agent 6 | 7264 | 2010-11-11 09:08:24 | 0:01:21 | 0:00:47 | 0:00:26 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-11-11 09:09:45
Agent 7 | 7264 | 2010-11-11 09:09:38 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-11-11 09:09:45
Agent 8 | 7416 | 2010-11-11 09:10:39 | 0:00:24 | 0:00:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 09:11:03
Agent 9 | 3708 | 2010-11-11 09:12:38 | 0:04:37 | 0:04:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 09:17:15
Agent 1 | 3708 | 2010-11-11 09:22:33 | 0:02:53 | 0:02:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 09:25:26
Agent 1 | 7416 | 2010-11-11 09:26:28 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-11-11 09:26:30
Agent 1 | 7264 | 2010-11-11 09:48:16 | 0:00:20 | 0:00:17 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-11 09:48:36
Agent 2 | 3708 | 2010-11-11 10:08:09 | 0:01:02 | 0:01:02 |  |  | Outbound | 2010-11-11 10:09:11
Agent 3 | 7416 | 2010-11-11 10:09:24 | 0:00:17 | 0:00:17 |  |  | Outbound | 2010-11-11 10:09:41
Agent 4 | 7416 | 2010-11-11 10:11:05 | 0:01:12 | 0:01:12 |  |  | Outbound | 2010-11-11 10:12:17
Agent 5 | 3708 | 2010-11-11 10:12:21 | 0:01:53 | 0:01:53 |  |  | Outbound | 2010-11-11 10:14:14
Agent 6 | 7264 | 2010-11-11 10:18:59 | 0:06:34 | 0:06:26 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-11 10:25:33
Agent 7 | 7416 | 2010-11-11 10:38:14 | 0:03:58 | 0:03:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 10:42:12
Agent 8 | 7416 | 2010-11-11 10:48:34 | 0:13:01 | 0:12:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 11:01:35
Agent 9 | 7416 | 2010-11-11 11:02:05 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-11 11:02:06
Agent 1 | 7264 | 2010-11-11 11:49:22 | 0:08:28 | 0:04:43 | 0:03:35 | 0:00:00 | Inbound ACD | 2010-11-11 11:57:50
Agent 1 | 3708 | 2010-11-11 12:09:09 | 0:00:30 | 0:00:30 |  |  | Outbound | 2010-11-11 12:09:39
Agent 2 | 7416 | 2010-11-11 12:09:41 | 0:00:24 | 0:00:24 |  |  | Outbound | 2010-11-11 12:10:05
Agent 3 | 7416 | 2010-11-11 12:10:19 | 0:00:22 | 0:00:22 |  |  | Outbound | 2010-11-11 12:10:41
Agent 4 | 7416 | 2010-11-11 12:14:12 | 0:02:11 | 0:02:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 12:16:23
Agent 5 | 3708 | 2010-11-11 12:16:25 | 0:02:34 | 0:02:34 |  |  | Outbound | 2010-11-11 12:18:59
Agent 6 | 7264 | 2010-11-11 12:18:35 | 0:02:55 | 0:02:50 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-11 12:21:30
Agent 7 | 3632 | 2010-11-11 12:34:14 | 0:02:12 | 0:02:05 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-11 12:36:26
Agent 8 | 7416 | 2010-11-11 12:51:45 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-11-11 12:51:47
Agent 9 | 7416 | 2010-11-11 12:53:18 | 0:02:51 | 0:02:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 12:56:09
Agent 1 | 7416 | 2010-11-11 12:56:23 | 0:21:35 | 0:21:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 13:17:58
Agent 1 | 7264 | 2010-11-11 13:32:29 | 01:12:59 | [NAME] | 0:00:00 | 0:00:12 | Inbound ACD | 2010-11-11 14:45:28
Agent 1 | 3708 | 2010-11-11 13:42:41 | 0:04:27 | 0:04:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 13:47:08
Agent 2 | 7416 | 2010-11-11 13:47:22 | 0:06:12 | 0:06:12 |  |  | Outbound | 2010-11-11 13:53:34
Agent 3 | 7416 | 2010-11-11 14:00:40 | 0:00:09 | 0:00:09 |  |  | Outbound | 2010-11-11 14:00:49
Agent 4 | 3708 | 2010-11-11 14:00:52 | 0:05:39 | 0:05:39 |  |  | Outbound | 2010-11-11 14:06:31
Agent 5 | 7416 | 2010-11-11 14:06:37 | 0:03:45 | 0:03:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 14:10:22
Agent 6 | 7416 | 2010-11-11 14:12:23 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-11-11 14:12:27
Agent 7 | 3708 | 2010-11-11 14:16:34 | 0:01:18 | 0:01:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 14:17:52
Agent 8 | 7416 | 2010-11-11 14:19:19 | 0:17:02 | 0:16:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 14:36:21
Agent 9 | 7416 | 2010-11-11 14:36:43 | 0:00:56 | 0:00:56 |  |  | Outbound | 2010-11-11 14:37:39
Agent 1 | 3708 | 2010-11-11 14:41:07 | 0:02:50 | 0:02:50 |  |  | Outbound | 2010-11-11 14:43:57
Agent 1 | 3708 | 2010-11-11 15:03:37 | 0:02:33 | 0:02:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 15:06:10
Agent 2 | 7416 | 2010-11-11 15:10:32 | 0:01:03 | 0:01:03 |  |  | Outbound | 2010-11-11 15:11:35
Agent 3 | 3708 | 2010-11-11 15:11:35 | 0:00:26 | 0:00:26 |  |  | Outbound | 2010-11-11 15:12:01
Agent 4 | 7416 | 2010-11-11 15:13:28 | 0:02:32 | 0:02:32 |  |  | Outbound | 2010-11-11 15:16:00
Agent 5 | 7416 | 2010-11-11 15:23:28 | 0:00:22 | 0:00:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 15:23:50
Agent 6 | 7416 | 2010-11-11 15:37:00 | 0:01:12 | 0:01:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 15:38:12
Agent 7 | 7416 | 2010-11-11 15:44:34 | 0:01:01 | 0:00:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 15:45:35
Agent 8 | 3660 | 2010-11-11 22:49:46 | 0:02:15 | 0:02:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-11 22:52:01
Agent 9 | 7320 | 2010-11-12 02:00:00 | 0:03:21 | 0:03:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 02:03:21
Agent 1 | 7372 | 2010-11-12 02:17:40 | 0:11:50 | 0:11:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 02:29:30
Agent 1 | 7320 | 2010-11-12 04:34:41 | 0:01:47 | 0:01:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 04:36:28
Agent 1 | 7372 | 2010-11-12 05:19:07 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-12 05:19:08
Agent 2 | 7372 | 2010-11-12 06:16:28 | 0:00:25 | 0:00:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 06:16:53
Agent 3 | 3660 | 2010-11-12 06:19:07 | 0:04:32 | 0:04:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 06:23:39
Agent 4 | 7320 | 2010-11-12 06:24:41 | 0:00:15 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 06:24:56
Agent 5 | 7372 | 2010-11-12 07:05:58 | 0:07:23 | 0:07:16 | 0:00:00 | 0:00:05 | Inbound ACD | 2010-11-12 07:13:21
Agent 6 | 3708 | 2010-11-12 07:19:17 | 0:04:55 | 0:04:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 07:24:12
Agent 7 | 7416 | 2010-11-12 07:35:00 | 0:03:28 | 0:03:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 07:38:28
Agent 8 | 3708 | 2010-11-12 07:40:55 | 0:00:15 | 0:00:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 07:41:10
Agent 9 | 3632 | 2010-11-12 07:45:27 | 0:04:37 | 0:04:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 07:50:04
Agent 1 | 7416 | 2010-11-12 07:49:21 | 0:05:09 | 0:05:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 07:54:30
Agent 1 | 7416 | 2010-11-12 07:54:33 | 0:01:14 | 0:01:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 07:55:47
Agent 2 | 7416 | 2010-11-12 07:59:49 | 0:37:03 | 0:36:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 08:36:52
Agent 3 | 3632 | 2010-11-12 08:21:56 | 0:00:26 | 0:00:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 08:22:22
Agent 4 | 7264 | 2010-11-12 08:31:32 | 0:01:01 | 0:00:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 08:32:33
Agent 5 | 3708 | 2010-11-12 08:40:43 | 0:01:40 | 0:01:40 |  |  | Outbound | 2010-11-12 08:42:23
Agent 6 | 7416 | 2010-11-12 08:55:22 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 08:55:32
Agent 7 | 7416 | 2010-11-12 09:46:45 | 0:06:16 | 0:06:03 | 0:00:07 | 0:00:00 | Inbound ACD, Conference | 2010-11-12 09:53:01
Agent 8 | 3708 | 2010-11-12 09:50:34 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-11-12 09:50:38
Agent 9 | 7264 | 2010-11-12 10:15:08 | 0:04:59 | 0:04:54 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-12 10:20:07
Agent 1 | 7416 | 2010-11-12 10:33:52 | 0:00:45 | 0:00:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 10:34:37
Agent 1 | 3708 | 2010-11-12 10:45:12 | 0:01:43 | 0:01:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 10:46:55
Agent 1 | 3708 | 2010-11-12 10:54:42 | 0:00:34 | 0:00:22 | 0:00:07 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-11-12 10:55:16
Agent 2 | 7416 | 2010-11-12 10:55:08 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-11-12 10:55:16
Agent 3 | 7264 | 2010-11-12 11:39:23 | 0:06:10 | 0:06:00 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-12 11:45:33
Agent 4 | 3708 | 2010-11-12 11:56:56 | 0:01:55 | 0:01:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 11:58:51
Agent 5 | 7416 | 2010-11-12 12:41:50 | 0:00:28 | 0:00:24 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 12:42:18
Agent 6 | 3632 | 2010-11-12 12:42:41 | 0:01:26 | 0:01:20 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-12 12:44:07
Agent 7 | 3708 | 2010-11-12 12:46:10 | 0:06:22 | 0:06:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 12:52:32
Agent 8 | 3708 | 2010-11-12 13:01:05 | 0:00:57 | 0:00:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 13:02:02
Agent 9 | 7416 | 2010-11-12 13:46:15 | 0:01:29 | 0:01:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 13:47:44
Agent 1 | 3708 | 2010-11-12 13:51:59 | 0:00:20 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 13:52:19
Agent 1 | 7416 | 2010-11-12 14:03:25 | 0:02:44 | 0:02:37 | 0:00:04 | 0:00:00 | Inbound ACD, Conference | 2010-11-12 14:06:09
Agent 2 | 3632 | 2010-11-12 14:04:47 | 0:00:16 | 0:00:10 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-12 14:05:03
Agent 3 | 7416 | 2010-11-12 14:05:08 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-11-12 14:05:11
Agent 4 | 7416 | 2010-11-12 14:21:28 | 0:01:13 | 0:01:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 14:22:41
Agent 5 | 3632 | 2010-11-12 14:26:21 | 0:01:11 | 0:01:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 14:27:32
Agent 6 | 7416 | 2010-11-12 14:31:53 | 0:01:24 | 0:01:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 14:33:17
Agent 7 | 3708 | 2010-11-12 14:46:52 | 0:01:27 | 0:01:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 14:48:19
Agent 8 | 7416 | 2010-11-12 14:48:19 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-11-12 14:48:21
Agent 9 | 7416 | 2010-11-12 14:48:21 | 0:00:21 | 0:00:21 |  |  | Outbound | 2010-11-12 14:48:42
Agent 1 | 3708 | 2010-11-12 14:48:42 | 0:01:01 | 0:01:01 |  |  | Outbound | 2010-11-12 14:49:43
Agent 1 | 7416 | 2010-11-12 14:52:11 | 0:01:47 | 0:01:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-12 14:53:58
Agent 1 | 3660 | 2010-11-15 01:39:26 | 0:01:26 | 0:01:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 01:40:52
Agent 2 | 7372 | 2010-11-15 01:42:56 | 0:02:33 | 0:02:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 01:45:29
Agent 3 | 7320 | 2010-11-15 02:04:12 | 0:06:22 | 0:06:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 02:10:34
Agent 4 | 3686 | 2010-11-15 03:17:38 | 0:07:16 | 0:07:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 03:24:54
Agent 5 | 7320 | 2010-11-15 03:50:47 | 0:02:04 | 0:02:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 03:52:51
Agent 6 | 7372 | 2010-11-15 04:05:28 | 0:01:22 | 0:01:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 04:06:50
Agent 7 | 3660 | 2010-11-15 04:09:34 | 0:00:18 | 0:00:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 04:09:52
Agent 8 | 7372 | 2010-11-15 04:11:20 | 0:13:09 | 0:13:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 04:24:29
Agent 9 | 7320 | 2010-11-15 04:32:22 | 0:02:15 | 0:02:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 04:34:37
Agent 1 | 3686 | 2010-11-15 05:00:56 | 0:05:44 | 0:05:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 05:06:40
Agent 1 | 7372 | 2010-11-15 05:46:48 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-15 05:46:49
Agent 2 | 7372 | 2010-11-15 06:35:52 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-15 06:35:53
Agent 3 | 3686 | 2010-11-15 06:45:02 | 0:05:36 | 0:05:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 06:50:38
Agent 4 | 7320 | 2010-11-15 06:51:56 | 0:00:07 | 0:00:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 06:52:03
Agent 5 | 7372 | 2010-11-15 06:59:40 | 0:01:08 | 0:01:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 07:00:48
Agent 6 | 3660 | 2010-11-15 07:01:13 | 0:04:31 | 0:04:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 07:05:44
Agent 7 | 3686 | 2010-11-15 07:05:22 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 07:05:32
Agent 8 | 7320 | 2010-11-15 07:05:55 | 0:09:59 | 0:09:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 07:15:54
Agent 9 | 7416 | 2010-11-15 07:18:51 | 0:02:10 | 0:02:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 07:21:01
Agent 1 | 7416 | 2010-11-15 07:21:29 | 0:15:48 | 0:15:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 07:37:17
Agent 1 | 7264 | 2010-11-15 07:37:04 | 0:00:13 | 0:00:08 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-15 07:37:17
Agent 1 | 3708 | 2010-11-15 07:37:17 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-15 07:37:18
Agent 2 | 3632 | 2010-11-15 07:39:53 | 0:00:48 | 0:00:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 07:40:41
Agent 3 | 7372 | 2010-11-15 07:44:41 | 0:03:17 | 0:03:17 |  |  | Outbound | 2010-11-15 07:47:58
Agent 4 | 3632 | 2010-11-15 07:45:29 | 0:00:18 | 0:00:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 07:45:47
Agent 5 | 7264 | 2010-11-15 07:53:10 | 0:00:41 | 0:00:36 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-15 07:53:51
Agent 6 | 3708 | 2010-11-15 07:58:10 | 0:00:38 | 0:00:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 07:58:48
Agent 7 | 7372 | 2010-11-15 08:00:25 | 0:03:51 | 0:00:47 | 0:03:16 | 0:00:20 | Inbound ACD, Transfer-Out | 2010-11-15 08:04:16
Agent 8 | 7372 | 2010-11-15 08:04:13 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-11-15 08:04:16
Agent 9 | 7264 | 2010-11-15 08:08:07 | 0:02:32 | 0:02:25 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-15 08:10:39
Agent 1 | 7416 | 2010-11-15 08:09:25 | 0:00:53 | 0:00:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 08:10:18
Agent 1 | 3686 | 2010-11-15 08:09:28 | 0:01:59 | 0:02:18 | 0:00:26 | 0:00:00 | Inbound ACD | 2010-11-15 08:11:27
Agent 2 | 7416 | 2010-11-15 08:12:01 | 0:02:08 | 0:02:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 08:14:09
Agent 3 | 7372 | 2010-11-15 08:12:27 | 0:00:03 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 08:12:30
Agent 4 | 3686 | 2010-11-15 08:14:00 | 0:03:18 | 0:00:48 | 0:02:43 | 0:00:00 | Inbound ACD | 2010-11-15 08:17:18
Agent 5 | 7264 | 2010-11-15 08:16:37 | 0:01:45 | 0:01:41 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-15 08:18:22
Agent 6 | 3708 | 2010-11-15 08:17:19 | 0:00:03 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 08:17:22
Agent 7 | 7372 | 2010-11-15 08:17:24 | 0:00:04 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 08:17:28
Agent 8 | 7416 | 2010-11-15 08:17:30 | 0:00:41 | 0:00:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 08:18:11
Agent 9 | 3708 | 2010-11-15 08:33:42 | 0:02:46 | 0:02:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 08:36:28
Agent 1 | 7416 | 2010-11-15 08:39:28 | 0:01:51 | 0:01:43 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 08:41:19
Agent 1 | 7416 | 2010-11-15 08:42:24 | 0:05:55 | 0:02:30 | 0:03:22 | 0:00:00 | Inbound ACD | 2010-11-15 08:48:19
Agent 1 | 7416 | 2010-11-15 08:44:22 | 0:03:22 | 0:03:22 |  |  | Outbound | 2010-11-15 08:47:44
Agent 2 | 3708 | 2010-11-15 08:53:09 | 0:02:08 | 0:02:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 08:55:17
Agent 3 | 7372 | 2010-11-15 08:53:13 | 0:03:08 | [NAME] | 0:01:10 | 0:00:00 | Inbound ACD | 2010-11-15 08:56:21
Agent 4 | 7416 | 2010-11-15 08:55:24 | 0:01:27 | 0:01:27 |  |  | Outbound | 2010-11-15 08:56:51
Agent 5 | 7416 | 2010-11-15 08:58:52 | 0:00:34 | 0:00:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 08:59:26
Agent 6 | 3632 | 2010-11-15 09:00:57 | 0:21:48 | 0:21:43 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-15 09:22:45
Agent 7 | 7416 | 2010-11-15 09:04:49 | 0:00:29 | 0:00:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 09:05:18
Agent 8 | 7372 | 2010-11-15 09:11:12 | 0:00:55 | 0:00:17 | 0:00:37 | 0:00:00 | Inbound ACD | 2010-11-15 09:12:07
Agent 9 | 7416 | 2010-11-15 09:14:25 | 0:01:57 | 0:01:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 09:16:22
Agent 1 | 3686 | 2010-11-15 09:26:43 | 0:01:30 | 0:01:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 09:28:13
Agent 1 | 7416 | 2010-11-15 09:30:53 | 0:08:03 | 0:08:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 09:38:56
Agent 2 | 7264 | 2010-11-15 09:44:32 | 0:01:10 | 0:01:04 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-15 09:45:42
Agent 3 | 3708 | 2010-11-15 09:46:49 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-11-15 09:46:51
Agent 4 | 7416 | 2010-11-15 09:46:52 | 0:00:11 | 0:00:11 |  |  | Outbound | 2010-11-15 09:47:03
Agent 5 | 7416 | 2010-11-15 09:47:03 | 0:00:31 | 0:00:31 |  |  | Outbound | 2010-11-15 09:47:34
Agent 6 | 3708 | 2010-11-15 09:53:41 | 0:00:28 | 0:00:28 |  |  | Outbound | 2010-11-15 09:54:09
Agent 7 | 7264 | 2010-11-15 10:12:29 | 0:06:39 | 0:06:31 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-15 10:19:08
Agent 8 | 3708 | 2010-11-15 10:21:48 | 0:05:28 | 0:05:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 10:27:16
Agent 9 | 7416 | 2010-11-15 10:27:56 | 0:08:49 | 0:08:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 10:36:45
Agent 1 | 3632 | 2010-11-15 10:37:12 | 0:02:02 | 0:01:00 | 0:00:53 | 0:00:20 | Inbound ACD, Transfer-Out | 2010-11-15 10:39:14
Agent 1 | 7416 | 2010-11-15 10:37:37 | 0:02:09 | 0:02:09 |  |  | Outbound | 2010-11-15 10:39:46
Agent 1 | 7264 | 2010-11-15 10:39:09 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-11-15 10:39:14
Agent 2 | 7264 | 2010-11-15 11:07:56 | 0:00:18 | 0:00:13 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-15 11:08:14
Agent 3 | 7416 | 2010-11-15 11:41:38 | 0:03:57 | 0:03:42 | 0:00:12 | 0:00:00 | Inbound ACD, Conference | 2010-11-15 11:45:35
Agent 4 | 3708 | 2010-11-15 11:43:42 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-11-15 11:43:49
Agent 5 | 7264 | 2010-11-15 11:58:21 | 0:00:17 | 0:00:09 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-15 11:58:38
Agent 6 | 7416 | 2010-11-15 12:08:28 | 0:00:51 | 0:00:46 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 12:09:19
Agent 7 | 3708 | 2010-11-15 12:13:51 | 0:05:34 | 0:05:30 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 12:19:25
Agent 8 | 3632 | 2010-11-15 12:25:18 | 0:00:42 | 0:00:35 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-15 12:26:00
Agent 9 | 7264 | 2010-11-15 12:26:21 | 0:00:02 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 12:26:23
Agent 1 | 7264 | 2010-11-15 12:26:43 | 0:05:44 | 0:02:56 | 0:02:42 | 0:00:20 | Inbound ACD | 2010-11-15 12:32:27
Agent 1 | 7416 | 2010-11-15 12:29:51 | 0:01:00 | 0:00:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 12:30:51
Agent 2 | 7416 | 2010-11-15 12:33:35 | 0:03:05 | 0:02:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 12:36:40
Agent 3 | 7416 | 2010-11-15 12:39:09 | 0:08:44 | 0:08:19 | 0:00:36 | 0:00:00 | Inbound ACD, Conference | 2010-11-15 12:47:53
Agent 4 | 7416 | 2010-11-15 12:43:32 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-11-15 12:43:50
Agent 5 | 7416 | 2010-11-15 12:47:54 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-15 12:47:55
Agent 6 | 3708 | 2010-11-15 13:05:12 | 0:05:00 | 0:04:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 13:10:12
Agent 7 | 3708 | 2010-11-15 13:10:14 | 0:01:22 | 0:01:22 |  |  | Outbound | 2010-11-15 13:11:36
Agent 8 | 7416 | 2010-11-15 13:11:50 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-11-15 13:11:58
Agent 9 | 3708 | 2010-11-15 13:12:02 | 0:01:06 | 0:01:06 |  |  | Outbound | 2010-11-15 13:13:08
Agent 1 | 7416 | 2010-11-15 13:13:10 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-15 13:13:11
Agent 1 | 7416 | 2010-11-15 13:13:26 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-11-15 13:13:31
Agent 1 | 3708 | 2010-11-15 13:13:31 | 0:01:56 | 0:01:56 |  |  | Outbound | 2010-11-15 13:15:27
Agent 2 | 7416 | 2010-11-15 13:15:32 | 0:00:25 | 0:00:25 |  |  | Outbound | 2010-11-15 13:15:57
Agent 3 | 7416 | 2010-11-15 13:15:59 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-11-15 13:16:06
Agent 4 | 7416 | 2010-11-15 13:37:59 | 0:02:35 | 0:02:31 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 13:40:34
Agent 5 | 7416 | 2010-11-15 13:40:34 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-15 13:40:35
Agent 6 | 7416 | 2010-11-15 13:44:19 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-11-15 13:44:23
Agent 7 | 7416 | 2010-11-15 13:44:25 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-15 13:44:26
Agent 8 | 7416 | 2010-11-15 13:50:19 | 0:00:18 | 0:00:18 |  |  | Outbound | 2010-11-15 13:50:37
Agent 9 | 7416 | 2010-11-15 13:53:05 | 0:00:22 | 0:00:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 13:53:27
Agent 1 | 7264 | 2010-11-15 13:54:03 | 0:00:38 | 0:00:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 13:54:41
Agent 1 | 3708 | 2010-11-15 13:58:25 | 0:02:14 | 0:02:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 14:00:39
Agent 2 | 7416 | 2010-11-15 14:04:45 | 0:05:45 | 0:03:31 | 0:02:06 | 0:00:00 | Inbound ACD | 2010-11-15 14:10:30
Agent 3 | 3632 | 2010-11-15 14:08:18 | 0:00:55 | 0:00:47 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-15 14:09:13
Agent 4 | 7264 | 2010-11-15 14:10:13 | 0:00:10 | 0:00:10 |  |  | Inbound Non-ACD | 2010-11-15 14:10:23
Agent 5 | 3708 | 2010-11-15 14:10:35 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-11-15 14:10:37
Agent 6 | 3708 | 2010-11-15 14:16:08 | 0:02:10 | 0:02:10 |  |  | Outbound | 2010-11-15 14:18:18
Agent 7 | 7264 | 2010-11-15 14:17:36 | 0:10:57 | 0:10:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 14:28:33
Agent 8 | 3708 | 2010-11-15 14:29:22 | 0:01:39 | 0:01:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 14:31:01
Agent 9 | 7416 | 2010-11-15 14:32:25 | 0:01:03 | 0:01:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 14:33:28
Agent 1 | 7416 | 2010-11-15 14:33:33 | 0:02:37 | 0:02:33 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 14:36:10
Agent 1 | 3708 | 2010-11-15 14:36:32 | 0:01:15 | 0:01:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 14:37:47
Agent 1 | 7416 | 2010-11-15 14:37:50 | 0:01:21 | 0:01:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-15 14:39:11
Agent 2 | 7264 | 2010-11-15 14:48:09 | 0:07:05 | 0:06:58 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-15 14:55:14
Agent 3 | 7264 | 2010-11-15 15:05:11 | 0:00:55 | 0:00:47 | 0:00:00 | 0:00:19 | Inbound ACD | 2010-11-15 15:06:06
Agent 4 | 7320 | 2010-11-16 01:56:39 | 0:00:07 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 01:56:46
Agent 5 | 7320 | 2010-11-16 01:57:54 | 0:01:44 | 0:01:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 01:59:38
Agent 6 | 3660 | 2010-11-16 02:12:09 | 0:03:17 | 0:03:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 02:15:26
Agent 7 | 7372 | 2010-11-16 02:30:03 | 0:01:22 | 0:01:19 | 0:00:14 | 0:00:00 | Inbound ACD | 2010-11-16 02:31:25
Agent 8 | 3660 | 2010-11-16 03:37:28 | 0:03:51 | 0:03:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 03:41:19
Agent 9 | 7372 | 2010-11-16 04:24:08 | 0:02:03 | 0:01:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 04:26:11
Agent 1 | 7372 | 2010-11-16 05:23:38 | 0:01:10 | 0:01:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 05:24:48
Agent 1 | 7372 | 2010-11-16 05:26:39 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-11-16 05:26:41
Agent 2 | 3686 | 2010-11-16 05:27:11 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-11-16 05:27:11
Agent 3 | 7372 | 2010-11-16 05:29:52 | 0:00:04 | 0:00:04 |  |  | Outbound | 2010-11-16 05:29:56
Agent 4 | 7372 | 2010-11-16 05:30:47 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-16 05:30:48
Agent 5 | 3660 | 2010-11-16 05:31:16 | 0:00:10 | 0:00:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 05:31:26
Agent 6 | 7372 | 2010-11-16 05:31:33 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-11-16 05:31:33
Agent 7 | 7372 | 2010-11-16 05:32:05 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-16 05:32:06
Agent 8 | 3686 | 2010-11-16 05:32:54 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-11-16 05:32:54
Agent 9 | 7372 | 2010-11-16 06:06:26 | 0:00:26 | 0:00:26 |  |  | Outbound | 2010-11-16 06:06:52
Agent 1 | 7320 | 2010-11-16 06:17:45 | 0:10:57 | 0:10:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 06:28:42
Agent 1 | 3686 | 2010-11-16 06:49:04 | 0:01:56 | 0:01:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 06:51:00
Agent 1 | 7372 | 2010-11-16 06:55:58 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 06:56:08
Agent 2 | 3686 | 2010-11-16 06:56:57 | 0:01:09 | 0:01:06 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 06:58:06
Agent 3 | 7372 | 2010-11-16 07:03:09 | 0:00:-4 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 07:03:05
Agent 4 | 3632 | 2010-11-16 07:17:21 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 07:17:31
Agent 5 | 7416 | 2010-11-16 07:20:44 | 0:01:16 | 0:01:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 07:22:00
Agent 6 | 7264 | 2010-11-16 07:23:43 | 0:01:31 | 0:01:23 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-16 07:25:14
Agent 7 | 3708 | 2010-11-16 07:31:45 | 0:01:00 | 0:00:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 07:32:45
Agent 8 | 7264 | 2010-11-16 07:35:42 | 0:00:12 | 0:00:07 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-16 07:35:54
Agent 9 | 3708 | 2010-11-16 07:36:12 | 0:04:23 | 0:04:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 07:40:35
Agent 1 | 7264 | 2010-11-16 07:45:08 | 0:07:57 | 0:07:51 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-16 07:53:05
Agent 1 | 7372 | 2010-11-16 07:56:27 | 0:02:27 | 0:00:28 | 0:02:08 | 0:00:00 | Inbound ACD | 2010-11-16 07:58:54
Agent 2 | 7416 | 2010-11-16 07:57:47 | 0:03:29 | 0:03:23 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 08:01:16
Agent 3 | 7372 | 2010-11-16 07:59:20 | 0:03:16 | 0:03:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 08:02:36
Agent 4 | 7264 | 2010-11-16 07:59:30 | 0:03:31 | 0:03:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 08:03:01
Agent 5 | 7416 | 2010-11-16 08:01:17 | 0:01:02 | 0:01:02 |  |  | Outbound | 2010-11-16 08:02:19
Agent 6 | 7264 | 2010-11-16 08:07:17 | 0:01:22 | 0:01:16 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 08:08:39
Agent 7 | 3686 | 2010-11-16 08:11:06 | 0:00:19 | 0:00:19 |  |  | Outbound | 2010-11-16 08:11:25
Agent 8 | 7264 | 2010-11-16 08:29:12 | 0:00:37 | 0:00:32 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-16 08:29:49
Agent 9 | 3708 | 2010-11-16 08:34:24 | 0:01:18 | 0:01:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 08:35:42
Agent 1 | 7372 | 2010-11-16 08:43:29 | 0:01:23 | 0:01:17 | 0:00:35 | 0:00:20 | Inbound ACD, Transfer-Out | 2010-11-16 08:44:52
Agent 1 | 7372 | 2010-11-16 08:44:41 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-11-16 08:44:41
Agent 1 | 3686 | 2010-11-16 08:44:45 | 0:00:07 | 0:00:07 |  |  | Outbound | 2010-11-16 08:44:52
Agent 2 | 7264 | 2010-11-16 08:51:59 | 0:00:18 | 0:00:13 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-16 08:52:17
Agent 3 | 7416 | 2010-11-16 08:52:31 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-11-16 08:52:33
Agent 4 | 7372 | 2010-11-16 09:01:42 | 0:00:54 | 0:00:35 | 0:00:16 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-11-16 09:02:36
Agent 5 | 3686 | 2010-11-16 09:02:20 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-11-16 09:02:36
Agent 6 | 7372 | 2010-11-16 09:05:40 | 0:02:41 | 0:02:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 09:08:21
Agent 7 | 7372 | 2010-11-16 09:15:21 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 09:15:31
Agent 8 | 3708 | 2010-11-16 09:22:58 | 0:03:40 | 0:03:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 09:26:38
Agent 9 | 3708 | 2010-11-16 09:29:33 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-11-16 09:29:35
Agent 1 | 7264 | 2010-11-16 09:33:52 | 0:02:11 | 0:02:03 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 09:36:03
Agent 1 | 3686 | 2010-11-16 09:44:00 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-11-16 09:44:02
Agent 2 | 7416 | 2010-11-16 09:46:13 | 0:00:15 | 0:00:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 09:46:28
Agent 3 | 7416 | 2010-11-16 09:49:53 | 0:04:44 | 0:04:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 09:54:37
Agent 4 | 7264 | 2010-11-16 09:53:51 | 0:00:36 | 0:00:32 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-16 09:54:27
Agent 5 | 7416 | 2010-11-16 09:54:45 | 0:00:02 | 0:00:02 |  |  | Outbound | 2010-11-16 09:54:47
Agent 6 | 7416 | 2010-11-16 09:56:54 | 0:37:17 | 0:37:17 |  |  | Outbound | 2010-11-16 10:34:11
Agent 7 | 3708 | 2010-11-16 09:58:28 | 0:00:21 | 0:00:21 |  |  | Outbound | 2010-11-16 09:58:49
Agent 8 | 3632 | 2010-11-16 10:00:57 | 0:05:12 | 0:05:02 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-16 10:06:09
Agent 9 | 3632 | 2010-11-16 10:11:04 | 0:03:42 | 0:03:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 10:14:46
Agent 1 | 3632 | 2010-11-16 10:17:08 | 0:00:38 | 0:00:33 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-16 10:17:46
Agent 1 | 7264 | 2010-11-16 10:18:07 | 0:00:18 | 0:00:14 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-16 10:18:25
Agent 1 | 3632 | 2010-11-16 10:20:40 | 0:05:16 | 0:05:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-16 10:25:56
Agent 2 | 7264 | 2010-11-16 10:27:52 | 0:00:48 | 0:00:45 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 10:28:40
Agent 3 | 3708 | 2010-11-16 10:36:12 | 0:00:41 | 0:00:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 10:36:53
Agent 4 | 3708 | 2010-11-16 10:42:39 | 0:01:10 | 0:01:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 10:43:49
Agent 5 | 7416 | 2010-11-16 10:44:09 | 0:03:31 | 0:03:28 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 10:47:40
Agent 6 | 7264 | 2010-11-16 10:51:50 | 0:01:44 | 0:01:38 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-16 10:53:34
Agent 7 | 3632 | 2010-11-16 11:12:07 | 0:05:33 | 0:04:08 | 0:01:18 | 0:00:20 | Inbound ACD | 2010-11-16 11:17:40
Agent 8 | 7264 | 2010-11-16 11:48:04 | 0:00:26 | 0:00:21 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-16 11:48:30
Agent 9 | 7264 | 2010-11-16 12:02:58 | 0:03:16 | 0:03:10 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-16 12:06:14
Agent 1 | 7264 | 2010-11-16 12:07:19 | 0:00:56 | 0:00:50 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-16 12:08:15
Agent 1 | 3708 | 2010-11-16 12:07:29 | 0:03:11 | 0:03:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 12:10:40
Agent 2 | 7264 | 2010-11-16 12:12:54 | 0:05:45 | 0:05:40 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-16 12:18:39
Agent 3 | 7416 | 2010-11-16 12:13:19 | 0:00:01 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 12:13:20
Agent 4 | 7416 | 2010-11-16 12:26:13 | 0:02:16 | 0:02:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 12:28:29
Agent 5 | 7264 | 2010-11-16 12:26:35 | 0:32:30 | 0:32:26 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-16 12:59:05
Agent 6 | 3708 | 2010-11-16 12:28:30 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-11-16 12:28:30
Agent 7 | 7416 | 2010-11-16 12:34:32 | 0:00:44 | 0:00:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 12:35:16
Agent 8 | 3708 | 2010-11-16 12:36:36 | 0:03:17 | 0:03:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 12:39:53
Agent 9 | 3708 | 2010-11-16 12:39:59 | 0:00:29 | 0:00:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 12:40:28
Agent 1 | 3708 | 2010-11-16 12:46:53 | 0:00:06 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 12:46:59
Agent 1 | 7416 | 2010-11-16 12:48:07 | 0:00:29 | 0:00:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 12:48:36
Agent 1 | 3708 | 2010-11-16 13:07:35 | 0:00:26 | 0:00:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 13:08:01
Agent 2 | 7416 | 2010-11-16 13:20:12 | 0:00:12 | 0:00:12 |  |  | Outbound | 2010-11-16 13:20:24
Agent 3 | 7416 | 2010-11-16 13:42:59 | 0:03:43 | 0:03:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 13:46:42
Agent 4 | 3708 | 2010-11-16 13:49:15 | 0:16:21 | 0:16:21 |  |  | Outbound | 2010-11-16 14:05:36
Agent 5 | 3632 | 2010-11-16 14:09:44 | 0:06:57 | 0:06:50 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 14:16:41
Agent 6 | 7416 | 2010-11-16 14:12:38 | 0:03:11 | 0:03:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 14:15:49
Agent 7 | 3708 | 2010-11-16 14:28:57 | 0:01:09 | 0:01:09 |  |  | Outbound | 2010-11-16 14:30:06
Agent 8 | 3632 | 2010-11-16 14:49:41 | 0:09:04 | 0:05:19 | 0:03:37 | 0:00:00 | Inbound ACD | 2010-11-16 14:58:45
Agent 9 | 7416 | 2010-11-16 14:55:16 | 0:00:51 | 0:00:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 14:56:07
Agent 1 | 7264 | 2010-11-16 15:09:28 | 0:19:52 | 0:19:48 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-16 15:29:20
Agent 1 | 7416 | 2010-11-16 15:13:33 | 0:03:29 | 0:03:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 15:17:02
Agent 2 | 7416 | 2010-11-16 15:21:55 | 0:07:00 | 0:06:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 15:28:55
Agent 3 | 3708 | 2010-11-16 15:30:48 | 0:01:11 | 0:01:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 15:31:59
Agent 4 | 7264 | 2010-11-16 15:38:30 | 0:07:06 | 0:06:03 | 0:00:54 | 0:00:20 | Inbound ACD | 2010-11-16 15:45:36
Agent 5 | 7264 | 2010-11-16 15:48:45 | 0:00:14 | 0:00:10 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-16 15:48:59
Agent 6 | 3708 | 2010-11-16 15:52:54 | 0:00:22 | 0:00:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-16 15:53:16
Agent 7 | 3660 | 2010-11-17 01:18:10 | 0:04:19 | 0:04:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 01:22:29
Agent 8 | 7372 | 2010-11-17 01:26:05 | 0:01:09 | 0:01:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 01:27:14
Agent 9 | 7320 | 2010-11-17 02:54:21 | 0:01:33 | 0:01:30 | 0:00:25 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-11-17 02:55:54
Agent 1 | 3660 | 2010-11-17 02:54:54 | 0:00:20 | 0:00:20 |  |  | Outbound | 2010-11-17 02:55:14
Agent 1 | 7320 | 2010-11-17 02:55:31 | 0:00:23 | 0:00:23 |  |  | Outbound | 2010-11-17 02:55:54
Agent 1 | 7372 | 2010-11-17 03:38:05 | 0:01:41 | 0:00:58 | 0:00:49 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-11-17 03:39:46
Agent 2 | 3686 | 2010-11-17 03:39:10 | 0:00:24 | 0:00:24 |  |  | Outbound | 2010-11-17 03:39:34
Agent 3 | 7372 | 2010-11-17 03:39:38 | 0:00:08 | 0:00:08 |  |  | Outbound | 2010-11-17 03:39:46
Agent 4 | 7320 | 2010-11-17 04:12:22 | 0:08:02 | 0:07:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 04:20:24
Agent 5 | 7372 | 2010-11-17 04:13:33 | 0:01:02 | 0:00:24 | 0:00:31 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-11-17 04:14:35
Agent 6 | 3686 | 2010-11-17 04:14:03 | 0:00:32 | 0:00:32 |  |  | Outbound | 2010-11-17 04:14:35
Agent 7 | 7372 | 2010-11-17 04:16:37 | 0:06:03 | 0:05:56 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 04:22:40
Agent 8 | 3686 | 2010-11-17 04:49:07 | 0:06:19 | 0:06:19 |  |  | Outbound | 2010-11-17 04:55:26
Agent 9 | 7320 | 2010-11-17 04:59:38 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 04:59:48
Agent 1 | 7372 | 2010-11-17 04:59:50 | 0:01:13 | 0:01:10 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 05:01:03
Agent 1 | 7372 | 2010-11-17 05:24:28 | 0:07:25 | 0:07:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 05:31:53
Agent 2 | 7372 | 2010-11-17 06:32:11 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 06:32:21
Agent 3 | 7320 | 2010-11-17 06:32:22 | 0:05:24 | 0:05:20 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 06:37:46
Agent 4 | 3686 | 2010-11-17 06:38:39 | 0:00:57 | 0:00:57 |  |  | Outbound | 2010-11-17 06:39:36
Agent 5 | 7320 | 2010-11-17 06:49:05 | 0:00:15 | 0:00:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 06:49:20
Agent 6 | 7320 | 2010-11-17 06:53:42 | 0:01:38 | 0:01:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 06:55:20
Agent 7 | 3686 | 2010-11-17 07:15:51 | 0:03:05 | 0:03:05 |  |  | Outbound | 2010-11-17 07:18:56
Agent 8 | 7372 | 2010-11-17 07:20:56 | 0:03:30 | 0:03:30 |  |  | Outbound | 2010-11-17 07:24:26
Agent 9 | 3708 | 2010-11-17 07:23:59 | 0:02:04 | 0:02:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 07:26:03
Agent 1 | 3708 | 2010-11-17 07:39:32 | 0:06:37 | 0:06:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 07:46:09
Agent 1 | 7264 | 2010-11-17 07:41:33 | 0:28:55 | 0:28:50 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-17 08:10:28
Agent 1 | 7416 | 2010-11-17 07:48:38 | 0:05:49 | 0:05:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 07:54:27
Agent 2 | 3708 | 2010-11-17 07:54:28 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-11-17 07:54:28
Agent 3 | 7416 | 2010-11-17 07:54:31 | 0:06:30 | 0:06:30 |  |  | Outbound | 2010-11-17 08:01:01
Agent 4 | 7416 | 2010-11-17 08:03:31 | 0:00:06 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 08:03:37
Agent 5 | 3708 | 2010-11-17 08:03:54 | 0:01:40 | 0:01:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 08:05:34
Agent 6 | 7416 | 2010-11-17 08:24:04 | 0:01:03 | 0:01:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 08:25:07
Agent 7 | 3632 | 2010-11-17 08:27:37 | 0:05:52 | 0:05:48 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-17 08:33:29
Agent 8 | 7416 | 2010-11-17 08:32:09 | 0:00:00 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 08:32:09
Agent 9 | 3708 | 2010-11-17 08:40:43 | 0:26:14 | 0:26:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 09:06:57
Agent 1 | 3632 | 2010-11-17 08:42:48 | 0:01:27 | 0:00:53 | 0:00:27 | 0:00:20 | Inbound ACD, Transfer-Out | 2010-11-17 08:44:15
Agent 1 | 7264 | 2010-11-17 08:44:10 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-11-17 08:44:15
Agent 2 | 3708 | 2010-11-17 09:09:03 | 0:09:59 | 0:07:37 | 0:03:42 | 0:00:00 | Inbound ACD, Conference | 2010-11-17 09:19:02
Agent 3 | 7416 | 2010-11-17 09:12:08 | 0:00:51 | 0:00:51 |  |  | Outbound | 2010-11-17 09:12:59
Agent 4 | 7416 | 2010-11-17 09:14:54 | 0:01:25 | 0:01:25 |  |  | Outbound | 2010-11-17 09:16:19
Agent 5 | 7264 | 2010-11-17 09:17:29 | 0:00:11 | 0:00:05 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-17 09:17:40
Agent 6 | 3632 | 2010-11-17 09:21:28 | 0:11:23 | 0:07:07 | 0:04:09 | 0:00:20 | Inbound ACD | 2010-11-17 09:32:51
Agent 7 | 7416 | 2010-11-17 09:26:29 | 0:05:10 | 0:05:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 09:31:39
Agent 8 | 3686 | 2010-11-17 09:27:50 | 0:00:14 | 0:00:14 |  |  | Outbound | 2010-11-17 09:28:04
Agent 9 | 7416 | 2010-11-17 09:32:04 | 0:02:37 | 0:02:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 09:34:41
Agent 1 | 3632 | 2010-11-17 09:34:35 | 0:06:00 | 0:05:54 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-17 09:40:35
Agent 1 | 7416 | 2010-11-17 09:35:59 | 0:03:18 | 0:03:12 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 09:39:17
Agent 1 | 3708 | 2010-11-17 09:50:14 | 0:03:03 | 0:02:55 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 09:53:17
Agent 2 | 3708 | 2010-11-17 09:53:19 | 0:01:39 | 0:01:39 |  |  | Outbound | 2010-11-17 09:54:58
Agent 3 | 7264 | 2010-11-17 09:54:21 | 0:00:14 | 0:00:08 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-17 09:54:35
Agent 4 | 3632 | 2010-11-17 09:59:33 | 0:02:23 | 0:00:32 | 0:01:45 | 0:00:00 | Inbound ACD | 2010-11-17 10:01:56
Agent 5 | 7416 | 2010-11-17 09:59:56 | 0:00:44 | 0:00:36 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 10:00:40
Agent 6 | 3708 | 2010-11-17 10:07:42 | 0:08:48 | 0:08:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 10:16:30
Agent 7 | 7264 | 2010-11-17 10:15:10 | 0:00:17 | 0:00:08 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-17 10:15:27
Agent 8 | 3708 | 2010-11-17 10:17:35 | 0:09:39 | 0:09:32 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 10:27:14
Agent 9 | 7264 | 2010-11-17 10:26:16 | 0:17:22 | 0:14:26 | 0:02:48 | 0:00:20 | Inbound ACD | 2010-11-17 10:43:38
Agent 1 | 7416 | 2010-11-17 10:43:17 | 0:04:56 | 0:04:52 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 10:48:13
Agent 1 | 7416 | 2010-11-17 10:52:21 | 0:07:31 | 0:06:59 | 0:00:41 | 0:00:00 | Inbound ACD, Conference | 2010-11-17 10:59:52
Agent 2 | 7416 | 2010-11-17 10:53:08 | 0:00:13 | 0:00:13 |  |  | Outbound | 2010-11-17 10:53:21
Agent 3 | 7416 | 2010-11-17 10:53:57 | 0:00:14 | 0:00:14 |  |  | Outbound | 2010-11-17 10:54:11
Agent 4 | 3632 | 2010-11-17 11:05:22 | 0:02:27 | 0:02:22 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-17 11:07:49
Agent 5 | 3632 | 2010-11-17 11:17:33 | 0:05:23 | 0:05:17 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-17 11:22:56
Agent 6 | 7264 | 2010-11-17 11:30:07 | 0:07:08 | 0:04:55 | 0:02:04 | 0:00:00 | Inbound ACD | 2010-11-17 11:37:15
Agent 7 | 7264 | 2010-11-17 11:40:40 | 0:00:25 | 0:00:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 11:41:05
Agent 8 | 3632 | 2010-11-17 11:46:18 | 0:03:49 | 0:03:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 11:50:07
Agent 9 | 7264 | 2010-11-17 11:53:13 | 0:02:59 | 0:02:51 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-17 11:56:12
Agent 1 | 7416 | 2010-11-17 11:54:25 | 0:00:57 | 0:00:57 |  |  | Outbound | 2010-11-17 11:55:22
Agent 1 | 3632 | 2010-11-17 11:57:18 | 0:19:14 | 0:19:10 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-17 12:16:32
Agent 1 | 7416 | 2010-11-17 12:03:27 | 0:01:16 | 0:01:08 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 12:04:43
Agent 2 | 7416 | 2010-11-17 12:15:11 | 0:03:05 | 0:02:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 12:18:16
Agent 3 | 3708 | 2010-11-17 12:22:35 | 0:04:12 | 0:04:05 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 12:26:47
Agent 4 | 7264 | 2010-11-17 12:23:43 | 0:03:16 | 0:03:08 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-17 12:26:59
Agent 5 | 3708 | 2010-11-17 12:35:49 | 0:03:58 | 0:03:54 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 12:39:47
Agent 6 | 7264 | 2010-11-17 12:36:11 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 12:36:21
Agent 7 | 3708 | 2010-11-17 12:40:04 | 0:01:48 | 0:01:48 |  |  | Outbound | 2010-11-17 12:41:52
Agent 8 | 7264 | 2010-11-17 12:41:29 | 0:00:21 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 12:41:50
Agent 9 | 3708 | 2010-11-17 12:41:57 | 0:01:59 | 0:01:59 |  |  | Outbound | 2010-11-17 12:43:56
Agent 1 | 3632 | 2010-11-17 14:05:05 | 0:12:41 | 0:12:37 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-17 14:17:46
Agent 1 | 7416 | 2010-11-17 14:05:53 | 0:04:24 | 0:04:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 14:10:17
Agent 2 | 3708 | 2010-11-17 14:11:28 | 0:05:41 | 0:05:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 14:17:09
Agent 3 | 7264 | 2010-11-17 14:28:57 | 0:01:12 | 0:01:07 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-17 14:30:09
Agent 4 | 7416 | 2010-11-17 14:39:38 | 0:00:40 | 0:00:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 14:40:18
Agent 5 | 3632 | 2010-11-17 15:20:42 | 0:23:35 | 0:23:06 | 0:00:38 | 0:00:00 | Inbound ACD, Conference | 2010-11-17 15:44:17
Agent 6 | 7264 | 2010-11-17 15:26:16 | 0:00:20 | 0:00:20 |  |  | Outbound | 2010-11-17 15:26:36
Agent 7 | 7416 | 2010-11-17 15:34:12 | 0:01:18 | 0:01:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 15:35:30
Agent 8 | 7264 | 2010-11-17 15:59:33 | 0:04:44 | 0:04:39 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-17 16:04:17
Agent 9 | 7320 | 2010-11-18 01:31:54 | 0:00:44 | 0:00:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 01:32:38
Agent 1 | 3660 | 2010-11-18 03:17:37 | 0:03:22 | 0:03:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 03:20:59
Agent 1 | 7320 | 2010-11-18 04:03:03 | 0:00:48 | 0:00:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 04:03:51
Agent 1 | 7372 | 2010-11-18 05:47:22 | 0:02:53 | 0:01:50 | 0:01:38 | 0:00:00 | Inbound ACD | 2010-11-18 05:50:15
Agent 2 | 3660 | 2010-11-18 06:17:21 | 0:06:49 | 0:06:42 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 06:24:10
Agent 3 | 7320 | 2010-11-18 06:31:44 | 0:03:06 | 0:03:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 06:34:50
Agent 4 | 7372 | 2010-11-18 06:40:45 | 0:00:40 | 0:00:34 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 06:41:25
Agent 5 | 3686 | 2010-11-18 06:43:23 | 0:02:25 | 0:03:00 | 0:00:23 | 0:00:00 | Inbound ACD | 2010-11-18 06:45:48
Agent 6 | 7372 | 2010-11-18 06:51:39 | 0:01:20 | 0:01:07 | 0:00:38 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-11-18 06:52:59
Agent 7 | 7372 | 2010-11-18 06:52:52 | 0:00:00 | 0:00:00 |  |  | Outbound | 2010-11-18 06:52:52
Agent 8 | 3686 | 2010-11-18 06:52:56 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-11-18 06:52:59
Agent 9 | 7372 | 2010-11-18 07:09:11 | 0:12:48 | 0:17:56 | 0:01:43 | 0:00:20 | Inbound ACD | 2010-11-18 07:21:59
Agent 1 | 7416 | 2010-11-18 07:12:58 | 0:02:25 | 0:02:14 | 0:00:08 | 0:00:00 | Inbound ACD, Conference | 2010-11-18 07:15:23
Agent 1 | 3708 | 2010-11-18 07:13:29 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-11-18 07:13:34
Agent 2 | 7264 | 2010-11-18 07:13:52 | 0:11:01 | 0:10:57 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 07:24:53
Agent 3 | 7416 | 2010-11-18 07:20:23 | 0:00:26 | 0:00:21 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 07:20:49
Agent 4 | 3632 | 2010-11-18 07:32:36 | 0:02:58 | 0:02:53 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 07:35:34
Agent 5 | 7416 | 2010-11-18 07:33:47 | 0:01:33 | 0:01:22 | 0:00:04 | 0:00:00 | Inbound ACD, Conference | 2010-11-18 07:35:20
Agent 6 | 7416 | 2010-11-18 07:34:04 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-11-18 07:34:07
Agent 7 | 3686 | 2010-11-18 07:35:27 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 07:35:37
Agent 8 | 7416 | 2010-11-18 07:37:28 | 0:00:50 | 0:00:47 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 07:38:18
Agent 9 | 3708 | 2010-11-18 07:38:24 | 0:02:12 | 0:01:43 | 0:00:25 | 0:00:00 | Inbound ACD | 2010-11-18 07:40:36
Agent 1 | 7264 | 2010-11-18 07:39:26 | 0:02:06 | 0:01:59 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-18 07:41:32
Agent 1 | 3708 | 2010-11-18 07:43:50 | 0:00:45 | 0:00:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 07:44:35
Agent 1 | 7416 | 2010-11-18 07:46:02 | 0:02:19 | 0:02:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 07:48:21
Agent 2 | 7416 | 2010-11-18 07:49:44 | 0:01:31 | 0:01:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 07:51:15
Agent 3 | 3632 | 2010-11-18 07:51:17 | 0:00:17 | 0:00:12 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-18 07:51:34
Agent 4 | 7416 | 2010-11-18 07:51:26 | 0:00:31 | 0:00:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 07:51:57
Agent 5 | 3632 | 2010-11-18 07:51:55 | 0:00:04 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 07:51:59
Agent 6 | 7416 | 2010-11-18 07:56:21 | 0:00:20 | 0:00:11 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 07:56:41
Agent 7 | 7416 | 2010-11-18 07:57:41 | 0:00:20 | 0:00:15 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 07:58:01
Agent 8 | 3708 | 2010-11-18 07:58:04 | 0:00:54 | 0:00:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 07:58:58
Agent 9 | 7264 | 2010-11-18 08:03:39 | 0:00:15 | 0:00:11 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-18 08:03:54
Agent 1 | 3708 | 2010-11-18 08:04:19 | 0:20:16 | 0:20:13 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 08:24:35
Agent 1 | 7372 | 2010-11-18 08:18:49 | 0:01:03 | 0:01:03 |  |  | Outbound | 2010-11-18 08:19:52
Agent 2 | 7416 | 2010-11-18 08:35:15 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-11-18 08:35:20
Agent 3 | 7416 | 2010-11-18 08:35:20 | 0:09:21 | 0:09:21 |  |  | Outbound | 2010-11-18 08:44:41
Agent 4 | 7416 | 2010-11-18 08:55:03 | 0:00:31 | 0:00:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 08:55:34
Agent 5 | 3632 | 2010-11-18 09:00:36 | 0:02:02 | 0:01:59 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-18 09:02:38
Agent 6 | 7264 | 2010-11-18 09:07:00 | 0:00:33 | 0:00:28 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-18 09:07:33
Agent 7 | 3708 | 2010-11-18 09:11:19 | 0:01:12 | 0:01:07 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 09:12:31
Agent 8 | 7372 | 2010-11-18 09:13:02 | 0:03:32 | 0:03:29 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 09:16:34
Agent 9 | 7416 | 2010-11-18 09:15:27 | 0:13:11 | 0:13:02 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 09:28:38
Agent 1 | 7264 | 2010-11-18 09:17:47 | 0:00:04 | 0:00:01 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 09:17:51
Agent 1 | 3686 | 2010-11-18 09:28:09 | 0:02:12 | 0:02:09 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-18 09:30:21
Agent 1 | 7416 | 2010-11-18 09:30:43 | 0:02:48 | 0:02:44 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 09:33:31
Agent 2 | 7372 | 2010-11-18 09:31:11 | 0:12:59 | 0:21:20 | 0:02:04 | 0:00:00 | Inbound ACD | 2010-11-18 09:44:10
Agent 3 | 7416 | 2010-11-18 09:33:31 | 0:03:35 | 0:03:35 |  |  | Outbound | 2010-11-18 09:37:06
Agent 4 | 7264 | 2010-11-18 09:36:39 | 0:07:14 | 0:07:09 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 09:43:53
Agent 5 | 3708 | 2010-11-18 09:37:06 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-18 09:37:07
Agent 6 | 7416 | 2010-11-18 09:37:29 | 0:05:49 | 0:05:49 |  |  | Outbound | 2010-11-18 09:43:18
Agent 7 | 7416 | 2010-11-18 09:43:27 | 0:00:28 | 0:00:25 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 09:43:55
Agent 8 | 7416 | 2010-11-18 09:44:00 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-11-18 09:44:05
Agent 9 | 7416 | 2010-11-18 09:47:05 | 0:00:23 | 0:00:23 |  |  | Outbound | 2010-11-18 09:47:28
Agent 1 | 3632 | 2010-11-18 09:56:21 | 0:01:42 | 0:01:36 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-18 09:58:03
Agent 1 | 7416 | 2010-11-18 10:00:47 | 0:00:55 | 0:00:55 |  |  | Outbound | 2010-11-18 10:01:42
Agent 2 | 3708 | 2010-11-18 10:01:44 | 0:02:12 | 0:02:12 |  |  | Outbound | 2010-11-18 10:03:56
Agent 3 | 7416 | 2010-11-18 10:05:13 | 0:05:29 | 0:05:29 |  |  | Outbound | 2010-11-18 10:10:42
Agent 4 | 3632 | 2010-11-18 10:05:30 | 0:06:12 | 0:02:20 | 0:03:41 | 0:00:00 | Inbound ACD | 2010-11-18 10:11:42
Agent 5 | 7416 | 2010-11-18 10:13:57 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-18 10:13:58
Agent 6 | 7416 | 2010-11-18 10:24:25 | 0:01:04 | 0:01:04 |  |  | Outbound | 2010-11-18 10:25:29
Agent 7 | 7416 | 2010-11-18 10:29:42 | 0:15:17 | 0:15:17 |  |  | Outbound | 2010-11-18 10:44:59
Agent 8 | 7264 | 2010-11-18 10:33:50 | 0:07:22 | 0:01:59 | 0:05:17 | 0:00:00 | Inbound ACD | 2010-11-18 10:41:12
Agent 9 | 3708 | 2010-11-18 10:51:46 | 0:02:16 | 0:02:16 |  |  | Outbound | 2010-11-18 10:54:02
Agent 1 | 7416 | 2010-11-18 10:54:11 | 0:01:40 | 0:01:38 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 10:55:51
Agent 1 | 7416 | 2010-11-18 10:56:15 | 0:01:53 | 0:01:48 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 10:58:08
Agent 1 | 7416 | 2010-11-18 10:58:09 | 0:03:42 | 0:03:42 |  |  | Outbound | 2010-11-18 11:01:51
Agent 2 | 7264 | 2010-11-18 11:01:15 | 0:00:27 | 0:00:18 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-18 11:01:42
Agent 3 | 3708 | 2010-11-18 11:02:57 | 0:00:16 | 0:00:16 |  |  | Outbound | 2010-11-18 11:03:13
Agent 4 | 7416 | 2010-11-18 11:09:04 | 0:03:40 | 0:03:37 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 11:12:44
Agent 5 | 7264 | 2010-11-18 11:12:49 | 0:00:29 | 0:00:26 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-18 11:13:18
Agent 6 | 7416 | 2010-11-18 11:20:22 | 0:02:52 | 0:02:49 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 11:23:14
Agent 7 | 7416 | 2010-11-18 11:36:53 | 0:01:11 | 0:01:04 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 11:38:04
Agent 8 | 7416 | 2010-11-18 11:40:20 | 0:02:24 | 0:02:24 |  |  | Outbound | 2010-11-18 11:42:44
Agent 9 | 3632 | 2010-11-18 11:51:17 | 0:00:45 | 0:00:41 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 11:52:02
Agent 1 | 7264 | 2010-11-18 12:00:09 | 0:01:00 | 0:00:58 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 12:01:09
Agent 1 | 7264 | 2010-11-18 12:01:22 | 0:00:37 | 0:00:35 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 12:01:59
Agent 2 | 7264 | 2010-11-18 12:03:36 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 12:03:46
Agent 3 | 7416 | 2010-11-18 12:07:56 | 0:02:52 | 0:02:52 |  |  | Outbound | 2010-11-18 12:10:48
Agent 4 | 3708 | 2010-11-18 12:17:27 | 0:00:24 | 0:00:19 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 12:17:51
Agent 5 | 7416 | 2010-11-18 12:29:06 | 0:00:29 | 0:00:26 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 12:29:35
Agent 6 | 7264 | 2010-11-18 12:30:51 | 0:00:10 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 12:31:01
Agent 7 | 7416 | 2010-11-18 13:04:55 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-11-18 13:04:58
Agent 8 | 7416 | 2010-11-18 13:07:07 | 0:00:14 | 0:00:14 |  |  | Outbound | 2010-11-18 13:07:21
Agent 9 | 3708 | 2010-11-18 13:20:01 | 0:05:32 | 0:05:27 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 13:25:33
Agent 1 | 3708 | 2010-11-18 13:28:16 | 0:00:01 | 0:00:01 |  |  | Outbound | 2010-11-18 13:28:17
Agent 1 | 7416 | 2010-11-18 13:36:20 | 0:01:25 | 0:01:25 |  |  | Outbound | 2010-11-18 13:37:45
Agent 1 | 3708 | 2010-11-18 13:36:48 | 0:01:00 | 0:01:00 |  |  | Outbound | 2010-11-18 13:37:48
Agent 2 | 7416 | 2010-11-18 13:38:02 | 0:00:14 | 0:00:14 |  |  | Outbound | 2010-11-18 13:38:16
Agent 3 | 7416 | 2010-11-18 13:38:25 | 0:00:36 | 0:00:36 |  |  | Outbound | 2010-11-18 13:39:01
Agent 4 | 7416 | 2010-11-18 13:40:16 | 0:07:49 | 0:07:40 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 13:48:05
Agent 5 | 7416 | 2010-11-18 13:48:09 | 0:03:17 | 0:03:14 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 13:51:26
Agent 6 | 3632 | 2010-11-18 13:48:45 | 0:00:02 | 0:00:00 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 13:48:47
Agent 7 | 7416 | 2010-11-18 13:52:09 | 0:07:42 | 0:07:42 |  |  | Outbound | 2010-11-18 13:59:51
Agent 8 | 3708 | 2010-11-18 14:01:36 | 0:02:41 | 0:02:41 |  |  | Outbound | 2010-11-18 14:04:17
Agent 9 | 7264 | 2010-11-18 14:04:14 | 0:03:43 | 0:03:39 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-18 14:07:57
Agent 1 | 7416 | 2010-11-18 14:06:25 | 0:06:16 | 0:06:16 |  |  | Outbound | 2010-11-18 14:12:41
Agent 1 | 7416 | 2010-11-18 14:09:58 | 0:00:10 | 0:00:10 |  |  | Outbound | 2010-11-18 14:10:08
Agent 2 | 7264 | 2010-11-18 14:12:50 | 0:12:55 | 0:09:04 | 0:03:43 | 0:00:20 | Inbound ACD | 2010-11-18 14:25:45
Agent 3 | 7416 | 2010-11-18 14:17:57 | 0:01:26 | 0:01:18 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 14:19:23
Agent 4 | 7416 | 2010-11-18 14:20:13 | 0:04:03 | 0:01:35 | 0:02:17 | 0:00:00 | Inbound ACD | 2010-11-18 14:24:16
Agent 5 | 7416 | 2010-11-18 14:21:28 | 0:00:03 | 0:00:03 |  |  | Outbound | 2010-11-18 14:21:31
Agent 6 | 3708 | 2010-11-18 14:21:34 | 0:00:05 | 0:00:05 |  |  | Outbound | 2010-11-18 14:21:39
Agent 7 | 7416 | 2010-11-18 14:21:41 | 0:02:10 | 0:02:10 |  |  | Outbound | 2010-11-18 14:23:51
Agent 8 | 7416 | 2010-11-18 14:26:31 | 0:05:57 | 0:05:38 | 0:00:15 | 0:00:00 | Inbound ACD | 2010-11-18 14:32:28
Agent 9 | 7416 | 2010-11-18 14:28:13 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-11-18 14:28:28
Agent 1 | 3632 | 2010-11-18 14:30:08 | 0:00:19 | 0:00:13 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-18 14:30:27
Agent 1 | 7416 | 2010-11-18 14:32:46 | 0:01:22 | 0:01:22 |  |  | Outbound | 2010-11-18 14:34:08
Agent 1 | 3708 | 2010-11-18 14:33:25 | 0:00:32 | 0:00:32 |  |  | Outbound | 2010-11-18 14:33:57
Agent 2 | 7416 | 2010-11-18 14:41:41 | 0:00:42 | 0:00:22 | 0:00:28 | 0:00:00 | Inbound ACD, Conference | 2010-11-18 14:42:23
Agent 3 | 7416 | 2010-11-18 14:42:03 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-11-18 14:42:18
Agent 4 | 3708 | 2010-11-18 14:43:10 | 0:00:45 | 0:00:06 | 0:00:37 | 0:00:00 | Inbound ACD, Transfer-Out | 2010-11-18 14:43:55
Agent 5 | 7416 | 2010-11-18 14:43:18 | 0:00:37 | 0:00:37 |  |  | Outbound | 2010-11-18 14:43:55
Agent 6 | 7416 | 2010-11-18 14:44:14 | 0:00:48 | 0:00:48 |  |  | Outbound | 2010-11-18 14:45:02
Agent 7 | 3708 | 2010-11-18 14:47:48 | 0:04:00 | 0:03:59 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 14:51:48
Agent 8 | 7264 | 2010-11-18 14:48:41 | 0:00:26 | 0:00:17 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 14:49:07
Agent 9 | 7416 | 2010-11-18 14:52:04 | 0:12:53 | 0:12:53 |  |  | Outbound | 2010-11-18 15:04:57
Agent 1 | 3708 | 2010-11-18 14:52:38 | 0:00:15 | 0:00:15 |  |  | Outbound | 2010-11-18 14:52:53
Agent 1 | 7264 | 2010-11-18 14:54:47 | 0:03:11 | 0:03:05 | 0:00:00 | 0:00:20 | Inbound ACD | 2010-11-18 14:57:58
Agent 2 | 7264 | 2010-11-18 15:02:31 | 0:07:27 | 0:07:22 | 0:00:00 | 0:00:00 | Inbound ACD | 2010-11-18 15:09:58