Spreadsheet: 019bec8c-302d-4d1c-b605-85eceac7f6c3
Sheet: Sheet1

Priority | Dir. | Performance Plus Objective | PI Ref No. | Measure description | [NAME] | [NAME] | Actual | Target | [NAME] | [NAME] | Comments
6.1. | CE | BVCor Customers and Community | BV4 | Percentage of surveyed Birmingham residents satisfied with BCC complaint handling procedures | Bigger is Better | % |  | 43 | RED
6.1. | CE | LI Resources Dir 04/05 | LI 6.2.1 | Percentage of complaints that received either a holding response or a full response within 10 working days | Bigger is Better | % |  | 85 | GREEN
6.1. | CE | KPI Resources | KPI 1.5a | Percentage increase in the number of queries/requests resolved or actioned at first point of contact. - Measure and baseline to be developed |  | Project Progress |  | Achieved on schedule | ?
6.1. | CE | PP07 RG 6.1 | PP RG 6.1c | Percentage of BCC service requests and tracking facilities available through the customer’s choice of channel - Measure and baseline to be developed |  | Project Progress |  | Achieved on schedule | BLUE
6.1. | CE | PP07 RG 6.1 | PP RG 6.1b | Working with partners in to deliver the Digital Birmingham charter -  Approval for the implementation of the charter and establish with European partners appropriate measures for judging digital development |  | Project Progress |  | Achieved on schedule | BLUE
6.2. | CE | KPI Resources | KPI1.3 | Achieve the Government efficiency saving target of 2.5% each year. (Cashable and non-cashable efficiency as a % of 2004/2005 budget) | Bigger is Better | % |  | 7.5 | GREEN
6.2. | CE | BVCor Management of Resources | BV9 | Council tax collection rate | Bigger is Better | % |  | 95.35 | RED
3.1. | A&C | PP07 BH 3.1 | PP BH 3.1a | Improved male life expectancy; Average life expectancy (years) | Bigger is Better | Years |  | 74.9 | BLUE |  | This is an annual measure.  Results are available a quarter in arrears. The latest results are not are being chased by [NAME] as this is an LAA target and the Health authority are responsible for providing the result.
3.2. | A&C | LAA P South Birmingham PCT | HCOP10 | The number of people stopping smoking for 4 weeks or longer through support from the PCT Smoking Cessation Service | Bigger is Better | Number |  | 8463 | ? |  | This is an annual measure.  Results are available a quarter in arrears. The latest results are not are being chased by [NAME] as this is an LAA target and the Health authority are responsible for providing the result.
3.3. | A&C | BVSS Service Delivery Outcome | BV196 | Acceptable waiting time for care packages the percentage where from completion of assessment to provision of all services in a care package is less than, or equal to four weeks) for new older clients. | Bigger is Better | % |  | 80 | BLUE |  | Information is derived from our end of year statutory returns. The deadline for these is 31st May hence the final results will not be available till the last week in May.
5.2. | A&C | LAA P BCEN | SSC59 | Increase in the number of people recorded as, or reporting that they have engaged in formal volunteering on an average of at least 2 hours per week over the last year - based on 11 sample voluntary agencies. | Bigger is Better | Number |  | 1066 | RED |  | The BVSC are currently collecting the outputs from the organisations involved, and will submit this information during the week commencing 19th May 2008.
2.4. | CYP&F | CYP4 MPC 4 | [NAME] | Number of  children and young people are first time entrants to Criminal Justice Service | Smaller is Better | Number |  | 2352 | BLUE |  | Final results will not be available until mid May
6.3. | CE | KPI Resources | KPI 2.1 | Percentage of Personal Development Reviews completed | Bigger is Better | % |  | 25 | ?
1.2. | H&C | PP07 SE 1.2 | PP SE 1.2c | Percentage of new-build homes that are classed as affordable | Bigger is Better | % |  | 35 | RED |  | Awaiting the data
3.2. | D&C | PP07 BH 3.2 | PP BH 3.2a CPA : C16 | Percentage of 5 to 16 year olds in school sports partnerships engaged in two hours a week minimum on high quality physical education and school sport within and beyond the curriculum | Bigger is Better | % |  | 84 | BLUE
1.4. | D&C | PP07 SE 1.4 | PP SE 1.4a | Survival rates of business start-ups - gap between national average and BCC average. | Smaller is Better | % |  | 0 | ? |  | Statistical data is currently unavailable but should be provided by late May 2008. Work is underway with Business Link West Midlands (BLWM), to agree a process for reporting information on businesses, and this will include new business starts in Birmingham that have used Business Link’s services. BLWM are by far the largest provider of business support services in the region, and as such their information is a useful, though not definitive, barometer of current business activity. This data can be provided quarterly by BLWM, and issues arising from this will be discussed in the course of regular quarterly meetings with BCC officers.
2.3. | D&C | LPSA 13 | LPSA13 | Road Accident casualties all killed or seriously injured - Number of casualties | Smaller is Better | Number |  | 496 | ?