Spreadsheet: 692962d1598655935-get-duration-between-timestamp-sample
Sheet: data validation

Contact Reason | Transferred/ Referred? | Was Transfer/Refer Valid? | Outbound Call Was Made? | Was Outbound Call Valid? | Resolved Concern? | Escalated? | Was Escalation Valid? | Was Chat Handled Correctly? |  | Was Chat Handled Efficiently? | No | Yes | Advocate | Customer | Process | System Issues | NA | Was the chat controllable | Controllable | Uncontrollable | AGENT_RELATED | POLICY_PROCESS | CUSTOMER_RELATED | SYSTEM_RELATED | Driver 2 | Driver 2.2
Delivery-Delivery - Late/Didn't Show | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |  | Yes | Advocate | NA | Comprehension/retention issues resulting in repeat information | Customer delayed response | Call to Store | Line quality issues | NA | Controllable | AGENT_RELATED | POLICY_PROCESS | No Response | Account Update | Customer Disconnected | [NAME] Another Incident | No Response | NoResponse
Delivery - Too Early | No | No | No | No | No | No | No | No |  | No | Customer |  | Delivery of resolution | Customer refused to cooperate | [NAME] email delayed | Needs to restart system |  | Uncontrollable |  | CUSTOMER_RELATED | Product Knowledge | Return Process | Incorrect Rating By Customer | [NAME] Was Sent But Customer Claims Not To Receive It | Product Knowledge | ProdKnow
Delivery-Driver Complaint |  | N/A |  | N/A |  |  | N/A |  |  |  | Process |  | Incorrect resolution path (corrected later) | Customer placed agent on hold | Other | Session time-out |  |  |  | SYSTEM_RELATED | Call Handling | Refund Process | Customer Refused Resolution | No Interaction | Call Handling | CallHand
Delivery-Property damage due to driver |  |  |  |  |  |  |  |  |  |  | System |  | Inefficient/incorrect tools usage | Other |  | Tools latency |  |  |  |  | Comprehension | General Inquiry | Customer Information Incomplete | Citrix Is Down | Comprehension | Compre
Delivery-Delivery Tipping Questions |  |  |  |  |  |  |  |  |  |  |  |  | Lack of/incorrect probing questions |  |  | Other |  |  |  |  | Disconnected by the Agent | Billing Inquiries | Others | Others | Disconnected by the Agent | DiscAgent
Delivery-Delivery Trip Canceled/ Cold Chain |  |  |  |  |  |  |  |  |  |  |  |  | Lost control of call |  |  |  |  |  |  |  | Others | Potential Fraud |  |  | Account Update | AccUpd
Delivery - Not Late, confirming delivery |  |  |  |  |  |  |  |  |  |  |  |  | Research time took too long |  |  |  |  |  |  |  |  | Delivery Concerns |  |  | Return Process | Return
Delivery Unlimited- How does DU work? |  |  |  |  |  |  |  |  |  |  |  |  | Other |  |  |  |  |  |  |  |  | [NAME] |  |  | Refund Process | Refund
Delivery Unlimited-Activate Delivery Unlimited Trial |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Store Complaints |  |  | General Inquiry | GenInq
Delivery Unlimited- Cancel Delivery Unlimited Trial |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Driver Complaints |  |  | Billing Inquiries | Billing
Delivery Unlimited-Update Delivery Unlimited Membership |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Walmart.Com |  |  | Potential Fraud | Fraud
Delivery Unlimited-Cancel Delivery Unlimited Membership |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Service Availability |  |  | Delivery Concerns | Delivery
InHome- Activate InHome Trial |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Product Availability |  |  | [NAME] | Pickup
InHome- Cancel InHome Membership |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Site/ Mobile Error |  |  | Store Complaints | Store
[NAME] does InHome work? |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Promo Codes |  |  | Driver Complaints | Driver
InHome- Update InHome Membership |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Order Cancellation |  |  | Walmart.Com | Dotcom
[NAME] with Lock |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Payment Issue |  |  | Service Availability | Service
Pickup - cx on their way to store |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | [NAME] |  |  | Product Availability | ProdAvail
Pickup- Is my order ready for pickup |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Others |  |  | Site/ Mobile Error | Site
Pickup - no call from store |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Promo Codes | Promo
Pickup - Wait Time |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Order Cancellation | Cancel
Pickup- Store complaints |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | [NAME] | ChangeOrder
Pickup- Property Damage/Illness Due to Store or Food |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Payment Issue | Payment
[NAME] alternative pickup person |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | No Response | Account Update | Customer Disconnected | [NAME] Another Incident | Billing Inquiries | Billing
Pickup- Mobile Check-In Not Working |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | No Response | Phone Number Update | Customer Disconnected | [NAME] Another Incident | Customer Disconnected | CustDisc
Pickup- Photo ID concerns |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Product Knowledge | Account/Profile Update | Incorrect Rating By Customer | [NAME] Was Sent But Customer Claims Not To Receive It | Incorrect Rating By Customer | Rating
How does it work?- Is it available in my area/my local store? |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Incorrect Resolution/Troubleshooting | Change Email Address | Incorrect Rating By Customer | [NAME] Was Sent But Customer Claims Not To Receive It | Customer Refused Resolution | Refuse
How does it work?- Same Day Order Inquiries |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Invalid Bo Escalation | Return Process | Customer Refused Resolution | No Interaction | Customer Information Incomplete | Incomplete
How does it work?- Wants to know how to pickup order |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Invalid Billing Escalation | In-Store Purchase | Customer Refused Resolution | No Interaction | [NAME] Another Incident | DSAT
How does it work?- Wants to know how to place order |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | [NAME].Com Escalation | Ebt/Snap Paid At The Store | Customer Information Incomplete | Citrix Is Down | [NAME] Was Sent But Customer Claims Not To Receive It | email
How does it work?- When will delivery come to my area? |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Incomplete Resolution/Troubleshooting | Refund Process | Customer Information Incomplete | Citrix Is Down | No Interaction | noint
Item Issues and Refunds- Missing items, charges applied |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Refund Process | Refund Not Received | Others | Others | Citrix Is Down | citrix
Item Issues and Refunds- Missing items, no charges applied |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Incorrect Expectation Provided | Transfer To Billing Department | Others | Others | Others | Others
Item Issues and Refunds- Received Items Not Ordered |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Failed To Call The Customer | Advised To Contact Bank Institution
Item Issues and Refunds- Unacceptable sub/wrong item |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Failed To Call The Store | Advised To Reject The Item(S) At The Pickup Location
Item Issues and Refunds- Unacceptable Subs- Wrong item received |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Failed To Escalate The Incident | Price Match
Item Issues and Refunds- Unacceptable Subs- Wrong item received, override |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | No Resolution Provided | General Inquiry
Item Issues and Refunds- Unacceptable Subs- Wrong quantity |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Call Handling | How To Place An Order
Item Issues and Refunds- Produce Quality/Expired- Damaged |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Lack Of Willingness To Assist | Associate Discount
Item Issues and Refunds- Produce Quality/Expired- Rotten/Moldy/Defrosted |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Rudeness | Authorization Hold
Item Issues and Refunds- Produce Quality/Expired- Out of date |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Comprehension | Unexpected Charges On Account
Item Issues and Refunds- Produce Quality/Expired- Short date (within range) |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Issue Clarity | [NAME]
Item Issues and Refunds- Produce Quality/Expired- Short date (out of range) |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | [NAME] For Clear Understanding | [NAME]
Item Issues and Refunds- Not as pictured/described on site |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Lack Of Active Listening | Status Stuck/Not Billed
Item Issues and Refunds- Recalls |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Disconnected By The Agent | Unable To Change Payment Method
Item Issues and Refunds- EBT/Pay at Pickup Refund Request |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Disconnected By The Agent | [NAME]
Item Issues and Refunds- EBT/Pay at Pickup Refund Error |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Others | Order Not Charged To Ebt
Change/Edit Order- Pre-Cutoff- Reschedule order (Amend Timeslot) |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Others | Potential Fraud
Change/Edit Order- Pre-Cutoff- Add/Edit Items |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Request To Close Account
Change/Edit Order- Pre-Cutoff- Change address |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Unauthorize Charges
Change/Edit Order- Post-Cutoff- Reschedule order (Cancel and Reorder) |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Unauthorize Orders
Change/Edit Order- Post-Cutoff- Add/Edit Items |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Delivery Concerns
Change/Edit Order- Post-Cutoff- Change address |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Unable To Refund Delivery Unlimited
Change/Edit Order- Post-Cutoff- Can't pick it up today |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Request For Tracking
Change/Edit Order- Post-Cutoff- Pickup up later today |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Delivery Not Received
Cancel- Pre-Cutoff- Can’t pick up/Unable to reschedule |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Late Delivery
Cancel- Pre-Cutoff- No longer needs |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Delivery Express/ Unlimited
Cancel- Post-Cutoff- Can’t pick up/Unable to reschedule |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Tipping
Cancel- Post-Cutoff- Order Delayed |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Delivery Address Change Request
Cancel- Post-Cutoff- Order not Received/Delivered |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Order Cancelled Due To Traffic Or Weather Delays
Cancel- Post-Cutoff- No longer needs |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | [NAME]
Why Cancelled?- Store Event (Weather/Power Outage/Etc.) |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Wait Time
Why Cancelled?- Price Error |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Request For Delivery
Why Cancelled?- Fraud- Customer Insult in Interceptas |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Order Status Check
Why Cancelled?- Fraud- Confirmed Fraud |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Order Cancelled
Billing Question- Confirm refund |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Store Complaints
Billing Question- Tax Questions |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Rude Associate
Billing Question- Fees - Delivery Charges |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Property Damage
Billing Question- Fees - Bag Fees |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Driver Complaints
Billing Question- Fees - Recycling |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Rudeness
Billing Question- Fees - Express Pickup |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Damaged Items
Billing Question- Fees - Misc |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Walmart.Com
Billing Question- Authorization Hold Issues- Authorization Hold didn't drop |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Item Issues
Billing Question- Authorization Hold Issues- Authorized Twice/Charged Twice |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Return Process
Billing Question- Authorization Hold Issues- Auth when order edited |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Request For Tracking
Billing Question- Authorization Hold Issues- Auth doesn’t match Receipt/Order Total |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Late Delivery
Billing Question- Authorization Hold Issues- Auth Hold Other Questions |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Change Order Details
Billing Question- Accepted Payment methods - EBT/food stamps |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | [NAME]
Billing Question- Accepted Payment methods - walmart gift cards |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Delivery Not Received
Billing Question- Fraud - Unauthorized charges/Account Tak |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | How To Place Order
Billing Question- Fraud - Agent [NAME] |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Service Availability
Billing [NAME] it Phishing? |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Delivery Availability
Billing Question- Fraud - Returns Abuse |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Pickup Availability
Billing Question- How to use EBT/Pay at Pickup Questions |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Product Availability
Billing [NAME] invoice/receipt |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Out Of Stock Items
Billing Question- Savings Catcher Issues |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Product Lookup
Billing [NAME] not accepted |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Item Appeared Cancelled
Billing Question- Associate discount not accepted |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Site/ Mobile Error
Billing Question- Not Billed/ Order Status Stuck |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Site/Mobile - Unable To Checkout
Promo Codes- How to apply promo code |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | No Order Status Notification
Promo Code - Refer a Friend |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Check-In Error
Promo code dropped when editing |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Unable To Place Order
Promo code doesn't meet qualifications |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Unable To Edit Order
Promo code error in checkout |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | App/Site Feature Request
Promo Code not showing on receipt |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Unable To Add Payment
Promo Code Not Received |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Promo Codes
Promo Code Abuse |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Refer-A-Friend
Site/Account/Mobile Issues- Account Issues- Accnt-Update Name, [NAME], Phone, |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Promo Code Expired
Site/Account/Mobile Issues- Account Issues- Accnt - Can't login to existing account |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Request For Promo Code
Site/Account/Mobile Issues- Account Issues- Accnt - Can't register (No Walmart.com) |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Promo Code Invalid
Site/Account/Mobile Issues- Account Issues- Accnt - Can't register (Walmart.com) |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Order Cancellation
Site/Account/Mobile Issues- Account Issues- Accnt - Update/Delete Credit Card |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Cancelled Order - Out Of Stock
Site/Account/Mobile Issues- Account Issues- Accnt - Update/Delete Billing or Delivery Address |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Customer Insult In Interceptas
Site/Account/Mobile Issues- Account Issues- Accnt-Can't Add Payment Method |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Payment Issue
Site/Account/Mobile Issues- Account Issues- Accnt-Close Account |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Incorrect Payment Method Was Charged
Site/Account/Mobile Issues- Account Issues- Accnt-Password issues |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Long Wait Time
Site/Account/Mobile Issues- Account Issues- Accnt-Subscribe/Unsubscribe |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | [NAME]
Site/Account/Mobile Issues- Account Issues- Accnt-Emails Sent to Old Email Address |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Post Cut Off Add/Edit Items
Site/Account/Mobile Issues- Account Issues- Accnt-Can't Update Email/Phone/Address |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Billing Inquiries
Site/Account/Mobile Issues- Assistance Placing Order- [NAME] orders |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Billing Inquiries
Site/Account/Mobile Issues- Assistance Placing Order- Wants agent to place order |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Others
Site/Account/Mobile Issues- Cart - items jumping out of cart |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Others
Site/Account/Mobile Issues- Cart - clear all items in cart request
Site/Account/Mobile Issues- Cart - items stuck in cart
Site/Account/Mobile Issues- Cart - loading
Site/Account/Mobile Issues- Checkout error- CO-Something has gone wrong error
Site/Account/Mobile Issues- Checkout error- CO-Return to Cart error
Site/Account/Mobile Issues- Checkout error- CO - order placed, but no order in syste
Site/Account/Mobile Issues- Checkout error- CO-Unable to Validate Error
Site/Account/Mobile Issues- Checkout error- CO - Address/Store error
Site/Account/Mobile Issues- Checkout error- CO - Reserve Time Slot error
Site/Account/Mobile [NAME] error- CO- Payment Method or Billing address Er
Site/Account/Mobile Issues- Checkout error- CO-Cart Page Error
Site/Account/Mobile Issues- Checkout error- CO-no slots available
Site/Account/Mobile Issues- Checkout error- CO-Server Error
Site/Account/Mobile Issues- Checkout error- CO-Blank Screen
Site/Account/Mobile [NAME] error- CO- other error message
Site/Account/Mobile Issues- Site Error- Can't edit order w/in cutoff
Site/Account/Mobile Issues- Site Error- Searching issues
Site/Account/Mobile Issues- Site Error- Site- Browse by Department Issues
Site/Account/Mobile Issues- Site Error- Site-Can't Add/Remove Favorite
Site/Account/Mobile Issues- Site Error- Site-Page not loading/slow to load
Site/Account/Mobile Issues- Site Error- Site-Site down
Site/Account/Mobile Issues- Site Error- Website Complaint/Functionality Request
Site/Account/Mobile Issues- Product Issues- Prod-Incorrect Description/Image
Site/Account/Mobile Issues- Product Issues- Prod-Request to add items to site
Site/Account/Mobile Issues- Product Issues- Prod-Price Error
Site/Account/Mobile Issues- Product Issues- Prod-Common Item Disappeared from site
Site/Account/Mobile Issues- Product Issues- Prod-Out of Stock on Website
Site/Account/Mobile Issues- Product Issues- Prod-In store but not online
Site/Account/Mobile Issues- iOS App Issues- iOS-App Crashing
Site/Account/Mobile Issues- iOS App Issues- iOS-Blank Screen
Site/Account/Mobile Issues- iOS App Issues- iOS-Can't Check Out
Site/Account/Mobile Issues- iOS App Issues- iOS-Login Issues
Site/Account/Mobile Issues- iOS App Issues- iOS-Can't Add Payment
Site/Account/Mobile Issues- iOS App Issues- iOS-Can't Check In
Site/Account/Mobile Issues- iOS App Issues- iOS-How to Use
Site/Account/Mobile Issues- iOS App Issues- iOS-Update iOS/App Version
Site/Account/Mobile Issues- iOS App Issues- iOS-Can't Reserve Timeslot
Site/Account/Mobile Issues- iOS App Issues- iOS-Can't Change/Add Address
Site/Account/Mobile Issues- iOS App Issues- iOS-Can't Edit Order w/in [NAME]
Site/Account/Mobile Issues- Android App [NAME]
Site/Account/Mobile Issues- Android App Issues- Andrd-Blank Screen
Site/Account/Mobile Issues- Android App [NAME] Out
Site/Account/Mobile Issues- Android App [NAME] Issues
Site/Account/Mobile Issues- Android App [NAME] Payment
Site/Account/Mobile Issues- Android App [NAME] In
Site/Account/Mobile Issues- Android App Issues- Andrd-How to Use
Site/Account/Mobile Issues- Android App Issues- Andrd-Update OS/App Version
Site/Account/Mobile Issues- Android App Issues- Andrd-Can't Reserve Timeslot
Site/Account/Mobile Issues- Android App Issues- Andrd-Can't Change/Add Address
Site/Account/Mobile Issues- Android App Issues- Andrd-Can't Edit Order w/in [NAME]
Site/Account/Mobile [NAME] Web- MWeb- Can't edit order w/in cutoff
Site/Account/Mobile [NAME] Web- MWeb-Searching issues
Site/Account/Mobile [NAME] Web- MWeb- Browse by Department Issues
Site/Account/Mobile [NAME] Web- MWeb-Can't Add/Remove Favorite
Site/Account/Mobile [NAME] Web- MWeb-Page not loading/slow to load
Site/Account/Mobile [NAME] Web- MWeb-Site down
Site/Account/Mobile Issues- Mobile Web- Website Complaint/Functionality Request
Calls from Store/Driver- From Store- Request Promo Code
Calls from Store/Driver- From Store- Request Refund
Non Grocery- Walmart.com Order
Non Grocery- PR Issue
Outbound Recovery - Store
Outbound Recovery - Customer Service
Outbound Recovery - Web