Spreadsheet: 1eae653a-6323-49ad-89c6-03982e65927a
Sheet: Sheet1

Finance | Unnamed: 1 | Unnamed: 2 | Unnamed: 3 | Unnamed: 4 | Unnamed: 5
Pathway: Banking & Related Services
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
FNPC01.01 | Providing Customer Service in Banking and Related Services | #5: Fundamentals of Banking and Financial Services | Employ technical skills to perform teller functions. | Implement banking procedures to process customer transactions. | Verify endorsements.
 |  |  |  |  | Prepare deposit slip.
 |  |  |  |  | Cash checks.
 |  |  |  |  | Issue receipt.
 |  |  |  |  | Issue traveler’s checks and money orders.
 |  |  |  |  | Use appropriate equipment and technology.
 |  |  |  | Maintain cash drawer to reflect teller activity. | Verify cash.
 |  |  |  |  | Tender cash.
 |  |  |  |  | Balance cash drawer.
 |  |  |  |  | Maintain adequate cash supply.
 |  |  |  | Respond to requests to provide other customer services. | Facilitate usage of safe deposit boxes.
 |  |  |  |  | Respond to balance inquiries.
 |  |  |  |  | Transfer funds between accounts.
FNPC01.02 | Providing Customer Service in Banking and Related Services | #5: Fundamentals of Banking and Financial Services | Employ technical skills to perform data processing functions. | Use the information system to develop customer data. | Facilitate information system.
 |  |  |  |  | Use proper codes.
 |  |  |  |  | Collect vital information from physical document.
 |  |  |  | Use proofreading skills to verify accuracy of data. | Compare physical document to information system data.
 |  |  |  |  | Correct errors.
 |  |  |  | Use equipment to process physical documents. | File/scan physical document.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
FNPC01.03 | Providing Customer Service in Banking and Related Services | #5: Fundamentals of Banking and Financial Services | Use technical skills to perform new account functions. | Aid customer to select appropriate services. | Analyze customer needs.
 |  |  |  |  | Select product that meets customer needs.
 |  |  |  | Prepare documents to meet selected services needs. | Input customer information into document software.
 |  |  |  |  | Print documents.
 |  |  |  |  | Review documents with customer.
 |  |  |  |  | Obtain customer signatures on documents.
 |  |  |  |  | Deliver customer copies.
 |  |  |  |  | Deliver physical documents to processing.
FNPC01.04 | Providing Customer Service in Banking and Related Services | #5: Fundamentals of Banking and Financial Services | Use technical and people skills to perform lending functions. | Aid customer to determine best loan alternative. | Analyze customer needs.
 |  |  |  |  | Select product to meet customer needs.
 |  |  |  | Process customer application to include all information. | Obtain written application.
 |  |  |  |  | Obtain credit report.
 |  |  |  |  | Verify ratios.
 |  |  |  |  | Evaluate collateral.
 |  |  |  | Process loans to complete transactions. | Approve/Deny application.
 |  |  |  |  | Prepare documentation.
 |  |  |  |  | Review documentation with customer.
 |  |  |  |  | Obtain required signatures.
 |  |  |  |  | Disburse loan funds.
 |  |  |  |  | Provide customer with loan documents.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
FNPC01.05 | Providing Customer Service in Banking and Related Services | #5: Fundamentals of Banking and Financial Services                                            #6: Advanced Accounting | Use accounting knowledge to perform bookkeeping functions. | Process transactions to maintain bank accounting records. | Post and balance general ledger.
 |  |  |  |  | Post the customer records.
 |  |  |  | Employ people skills to perform customer service duties. | Process stop payments.
 |  |  |  |  | Research records.
 |  |  |  |  | Prepare bank statements.
 |  |  |  |  | Help customer with account reconciliation.
 |  |  |  | Process documents to facilitate check collection process. | Process NSFs.
 |  |  |  |  | Encode transactions.
 |  |  |  |  | Transmit proof data to processing center.
 |  |  |  |  | Prepare checks for shipment.
 |  |  |  |  | Prepare balance settlement.
 |  |  |  |  | Process return items.
FNPC02.01 | Operations and Management of Banking and Related Services | #7: Operations and Management | Use technical skills to perform operations duties. | Manage cash needs to maintain cash reserves. | Monitor vault cash.
 |  |  |  |  | Facilitate cash shipments.
 |  |  |  |  | Maintain liquid reserves.
 |  |  |  | Track financial ratios to monitor bank’s operations. | Calculate reserve ratios.
 |  |  |  |  | Prepare ratio reports for regulatory authorities.
 |  |  |  |  | Prepare board of directors' reports.
 |  |  |  | Oversee information system to manage bank records. | Maintain record database.
 |  |  |  |  | Maintain information system.
 |  |  |  |  | Insure software stability.
 |  |  |  |  | Process back ups.
 |  |  |  |  | Troubleshoot system errors.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Maintain policy and procedure manuals to insure consistent operations. | Review policies to ensure adequacy.
 |  |  |  |  | Implement procedures within appropriate departments.
 |  |  |  |  | Present policy reviews/changes to board of directors for approval.
 |  |  |  |  | Distribute changes and updates to appropriate personnel.
FNPC02.03 | Operations and Management of Banking and Related Services | #9: Human Resources Management | Manage personnel to maximize operations. | Maintain adequate staff to meet workload demands. | Recruit qualified employees.
 |  |  |  |  | Train staff.
 |  |  |  |  | Provide recommendations to promotion staff.
 |  |  |  |  | Maintain positive work environment though staff recognition.
 |  |  |  |  | Maintain employee handbook.
 |  |  |  | Manage personnel budget to provide benefit packages. | Provide salary guidelines.
 |  |  |  |  | Research benefit package costs.
 |  |  |  |  | Present proposed benefit packages to board of directors.
 |  |  |  | Prepare employee reviews to facilitate professional growth. | Maintain schedule of employee reviews.
 |  |  |  |  | Provide supervisor with review form.
 |  |  |  |  | Schedule review.
 |  |  |  |  | Facilitate the review with employee and supervisor.
 |  |  |  |  | Aid supervisor in determining appropriate salary/promotion adjustment.
 |  |  |  |  | Adjust salary on payroll records.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
FNPC03.01 | Regulatory Compliance of Banking and Related Services | #10: Regulatory Compliance in Banking and Financial Services | Operate bank to meet regulatory guidelines. | Develop procedures to adhere to regulations. | Educate employees on appropriate state and federal banking regulations.
 |  |  |  |  | Implement staff training on regulations.
 |  |  |  |  | Interpret and implement regulatory changes.
 |  |  |  |  | Research questions from the staff regarding regulations.
 |  |  |  |  | Monitor pending legislation.
FNPC03.02 | Regulatory Compliance of Banking and Related Services | #10: Regulatory Compliance in Banking and Financial Services | Examine bank to determine regulatory compliance. | Implement internal audit procedures to reflect compliance. | Prepare audit schedule.
 |  |  |  |  | Conduct audit.
 |  |  |  |  | Identify audit exceptions.
 |  |  |  |  | Work with appropriate employees to correct exceptions.
 |  |  |  |  | Report findings to board of directors.
 |  |  |  | Review bank records to prepare for external examinations. | Provide examiners with requested data.
 |  |  |  |  | Cooperate with exam personnel.
 |  |  |  |  | Present findings of exam with staff and board of directors.
 |  |  |  |  | Implement appropriate changes as suggested.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
FNPC03.03 | Regulatory Compliance of Banking and Related Services | #10: Regulatory Compliance in Banking and Financial Services | Compare legal interpretations to clarify regulations. | Consult experts to obtain interpretation of regulations. | Contact appropriate regulatory agency.
 |  |  |  |  | Contact legal council for interpretation of compliance.
 |  |  |  |  | Implement findings of research.
 |  | Additional Recommended CTE/Degree Major Course:
 |  | #8: Principles of Banking