Spreadsheet: 5cbb29c0-d8c3-4e18-80c7-e9e925a46ab7
Sheet: Sheet1

Unnamed: 0 | Unnamed: 1 | The Counseling Center of Wayne & Holmes Counties | Unnamed: 3 | Unnamed: 4
 |  | Proposed Standard Key Performance Indicators
 |  | Fiscal Year 2009
Domain | Indicator | Description | Goal | Goal Source
Accessibility | Average Wait Time for Initial Referrals | Average number of days between the date of initial service request and the date on which initial face-to-face appointment was scheduled | 13 calendar days or less | MHCA median for non-inpatient
 | Average Wait Time for Initial Psychiatric Referrals | Average number of days between the time psychiatric referrals were first made and initial psychiatric appointments were scheduled | 30 calendar days or less | MHCA median for non-inpatient
Utilization | Clients Served Per 1,000 Population | Proportion of Wayne & Holmes County residents receiving some form of service (counseling, psychiatric, emergency, CPS, employment or PSR) relative to total population of both counties | 10 per 1000 or greater | MHCA median for non-inpatient
 | Units of Service Utilized  Per Client | Average number of service units provided per client served (including counseling, psychiatric, emergency, CPS, employment & PSR) | 40 or greater | agency history
 | Inpatient Days Utilized | Proportion of state psychiatric hospital bed days used by Wayne & Holmes County residents relative to the total population of both counties | 9.7 per 1000 | Ohio Statewide
 |  |  |  | Median
 | Inpatient Days Utilized Per Client | Average number of inpatient bed days used in state psychiatric facilities per admitted client | 22 or fewer | agency history
Clinical Outcomes – Adult  Population | Effectiveness of Adult  Services - Quality of Life | Percentage of  adults whose most recent subsequent score on the ODMH Adult Consumer Quality of Life Scale was ≥ 3.5 | 28.6% or greater | ODMH Balanced Score Card #10
 |  | Percent of adults whose most recent subsequent score on the ODMH Adult Consumer Quality of Life Scale was [NAME] 0.5 points higher than their initial score on the Quality of Life Scale | 29.5% or greater | ODMH Balanced Score Card #10
 | Effectiveness of Adult Services – Symptom Distress | Percentage of adults whose most recent subsequent score on the ODMH Adult Consumer Symptom Distress Scale was [NAME]  45 | 68.3% or greater | ODMH Balanced Score Card #10
 |  | Percentage of adults whose most recent subsequent score on the ODMH Adult Consumer Symptom Distress Scale was [NAME] 6 points higher than their initial score on the Symptom Distress Scale | 38.3% or greater | ODMH Balanced Score Card #10
Domain | Indicator | Description | Goal | Goal Source
Clinical Outcomes – Adult  Population (cont’d) | Effectiveness of Adult SMD Services – Empowerment | Percentage of adults whose most recent subsequent score on the ODMH Adult Consumer Form Overall Empowerment scale was [NAME] 2.74 | 42.7% or greater | ODMH Balanced Scorecard  #10
 |  | Percentage of adults whose most recent subsequent score on the ODMH Adult Consumer Form Overall Empowerment scale was [NAME] 0.3 points higher than their initial score on the Empowerment Scale | 18.8% or greater | ODMH Balanced Scorecard #10
 | Effectiveness of Adult Services – Community Functioning | Percentage of adults whose most recent subsequent score on the ODMH Adult Provider Form Community Functioning Scale was [NAME] 33 | 87.3% or greater | ODMH Balanced Scorecard  #10
 |  | Percentage of adults whose most recent subsequent score on the ODMH Adult Provider Form Community Functioning Scale was [NAME] 4 points higher than their initial score on the Community Functioning Scale | 0.325 | ODMH Balanced Scorecard #10
Clinical Outcomes – Youth | Effectiveness of Youth Services – Problem Severity | Percentage of youth clients whose most recent subsequent score on the ODMH Worker Form of the Ohio Youth Scales Problem Severity Scale was ≤ 41 | 89.9% or greater | ODMH Balanced Scorecard  #10
 |  | Percentage of youth clients whose most recent subsequent score on the ODMH Worker Form of the Ohio Youth Scales Problem Severity Scale was [NAME] 10 points lower than their initial score on the Problem Severity Scale AND  the post measure was < 25 | 0.304 | ODMH Balanced Scorecard #10
 | Effectiveness of Youth Services – Functioning | Percentage of youth clients whose most recent subsequent score on the ODMH Worker Form of the Ohio Youth Scales Functioning Scale ≥ 34 | 85.4% or greater | ODMH Balanced Scorecard  #10
 |  | Percentage of youth clients whose most recent subsequent score on the ODMH Worker Form of the Ohio Youth Scales Functioning Scale was [NAME] 8 points higher than their initial score on the Functioning Scale AND the post measure was [NAME] 50 | 22.4% or greater | ODMH Balanced Scorecard #10
 | Effectiveness of Youth Services – Hopefulness | Percentage of youth clients whose most recent subsequent  score on the ODMH Parent Form of the Ohio Youth Scales Hopefulness Scale was ≤ 14 | 78.6% or greater | ODMH Balanced Scorecard  #10
 |  | Percentage of youth clients whose most recent subsequent score on the ODMH Parent Form of the Ohio Youth Scales Hopefulness Scale was [NAME] 2 points lower than their initial score | 0.448 | ODMH Balanced Scorecard #10
 | Effectiveness of Youth Services – School Performance | Percentage of youth clients whose most recent subsequent score on the ODMH Parent Form of the Ohio Youth Scales item no. 12 (attending school and getting passing grades) of the Functioning Scale was [NAME] 2 | 78.1% or greater | ODMH Balanced Scorecard  #10
 | Effectiveness of Youth Services – Residential Placement | Percentage of youth clients  whose most recent ROLES scale on the ODMH Worker Form of the Ohio Youth Scales indicates an out-of-home placement within the previous 90 days | 25.4% or less | ODMH Balanced Scorecard  #10
Domain | Indicator | Description | Goal | Goal Source
Quality of Care & Service | Clients Engaging in Treatment | Percentage of clients who receive treatment services beyond an initial face-to-face Diagnostic Assessment | 70% or greater | agency hx  & indep. research
 | Post-Inpatient Aftercare Linkage | Percentage of discharged inpatients that receive direct aftercare services within 14 days after inpatient discharge from a state hospital | 70% or greater | agency history
 | Communication with Referral Sources | Percentage of cases reviewed in The Center’s QA process with documentation of efforts to communicate with third-party referral sources (including physicians and other organizations/providers) | 50% or greater | agency history
 | Consumer Satisfaction with Services | Percentage of consumers rating overall services as “Good”, “Very Good” or “Excellent” | 88% or greater | MHCA Client Satis. 2007
 | Referral Source Satisfaction with Services | Percentage of referral sources rating overall services as “Good”, “Very Good” or “Excellent” | 78% or greater | MHCA Referral Satis. 2007
Operational & Fiscal Viability | Client to Staff [NAME] | The ratio of the total number of clients served during the year to the total number of staff | 1900-01-01 02:01:00 | MHCA median for non-inpt.
 | Staff Retention | Percentage of total staff employed both at the beginning and at the end of the year | 80% or greater | MHCA median for non-inpt.
 | Annual Revenue over Expense | Percentage of year-end revenue over expense | 2% to 5% | Ohio Council Financial Data
 | Service Cost Per Client | Total annual operating expenses divided by the total number of clients served during the year | $1,880 or less | MHCA median for non-inpt.
 | Productivity | Percentage of budgeted service units actually produced | 95% or greater | Agency Annual Plan