Spreadsheet: 94651d1294407517-calculate-based-on-2-requirements-daily
Sheet: Daily

Ref | Date Open | Reopened | Total Time | Pending Time | Summary | Resolver Group | Priority | Requestor | Engineer | Open Hours
11572 | 2011-01-07 00:00:00 | NA | 0D 0H 8M | 0D 0H 0M | RE: Self Service Registration Not ... | IT Support | P3 | Collie, Melina | [NAME] | 0.1333333333333333
11571 | 2011-01-07 00:00:00 | NA | 0D 0H 13M | 0D 0H 0M | RE: Self Service Registration Not ... | IT Support | P3 | Wo, [NAME] | [NAME] | 0.2166666666666667
11570 | 2011-01-07 00:00:00 | NA | 0D 0H 13M | 0D 0H 0M | FW: CMS | IT Support | P3 | East, [NAME] | Kev East | 0.2166666666666667
11567 | 2011-01-07 00:00:00 | NA | 0D 1H 35M | 0D 0H 0M | Shorthaul Commercial - New Mailbox ... | IT Support | P3 | Topping, Iain | Kev East | 1.583333333333333
11566 | 2011-01-07 00:00:00 | NA | 0D 1H 50M | 0D 0H 0M | FW: Austravel/Travelmood PCA Update ... | IT Support | P3 | Webb, [NAME] | Kev East | 1.833333333333333
11565 | 2011-01-07 00:00:00 | NA | 0D 1H 59M | 0D 0H 0M | General Support | IT Support | P3 | [NAME] | [NAME] | 1.983333333333333
11562 | 2011-01-07 00:00:00 | NA | 0D 3H 13M | 0D 0H 0M | Trams | IT Support | P3 | Bravery, Pam | [NAME] | 3.216666666666667
11555 | 2011-01-06 00:00:00 | NA | 0D 7H 27M | 0D 0H 0M | Remote Travelink Access | Selling Systems | P3 | [NAME] | [NAME] | 7.45
11554 | 2011-01-06 00:00:00 | NA | 0D 7H 42M | 0D 0H 0M | ECSQ Changes on the Brand Websites | IT Support | P3 | Harvey, [NAME] | [NAME] | 7.7
11553 | 2011-01-06 00:00:00 | NA | 0D 7H 42M | 0D 0H 0M | BlackBerry | IT Support | P3 | [NAME], [NAME] | [NAME] | 7.7
11552 | 2011-01-06 00:00:00 | NA | 0D 8H 34M | 0D 0H 0M | FW: VPN Access | IT Support | P3 | Smith, [NAME] | [NAME] | 8.566666666666666
11544 | 2011-01-06 00:00:00 | NA | 1D 0H 39M | 0D 0H 0M | FW: [#519296] (Response) LH FEEDBACK ... | IT Support | P3 | Clapton, [NAME] | [NAME] | 10.65
11542 | 2011-01-06 00:00:00 | NA | 1D 1H 37M | 0D 0H 0M | Amadeus API | IT Support | P3 | Byron, [NAME] | [NAME] | 11.61666666666667
11541 | 2011-01-06 00:00:00 | NA | 1D 2H 1M | 0D 0H 0M | RE: [#11898] (Response) outlook issues ... | IT Support | P3 | [NAME], [NAME] | [NAME] | 12.01666666666667
11540 | 2011-01-06 00:00:00 | NA | 1D 2H 7M | 0D 0H 0M | RE: Ticket #11848 Assigned to you | IT Support | P3 | Bravery, [NAME] | Marcus Culver | 12.11666666666667
11533 | 2011-01-06 00:00:00 | NA | 1D 4H 43M | 0D 0H 0M | RE: [#11847] (Response) Acess to ... | IT Support | P3 | Hufton, [NAME] | [NAME] | 14.71666666666667
11527 | 2011-01-05 00:00:00 | NA | 0D 6H 58M | 0D 0H 0M | FW: DFS Mapping Change for [NAME] ... | IT Support | P3 | [NAME] | [NAME] | 6.966666666666667
11526 | 2011-01-05 00:00:00 | NA | 0D 7H 11M | 0D 0H 0M | FW: Email an Itinerary not working on ... | IT Support | P3 | Mercer, Amber | [NAME] | 7.183333333333334
11520 | 2011-01-05 00:00:00 | NA | 1D 0H 26M | 0D 0H 0M | Telephony | IT Support | P3 | [NAME] | Kev East | 10.43333333333333
249881 | 2011-01-05 00:00:00 | NA | 1D 0H 57M | 0D 0H 0M | FW: file access mvincent done | IT Support | P3 | [NAME], [NAME] | [NAME] | 10.95
959365 | 2010-12-29 00:00:00 | 2011-01-05 00:00:00 | 1D 1H 10M | 0D 0H 0M | Ella Hornall's Call Recordings | IT Support | P3 | Jones, [NAME] | [NAME] | 11.16666666666667
972429 | 2011-01-05 00:00:00 | NA | 1D 1H 20M | 0D 0H 0M | Mobile | IT Support | P3 | Appleby, [NAME] | [NAME] | 11.33333333333333
491300 | 2011-01-05 00:00:00 | NA | 1D 1H 33M | 0D 0H 0M | Folder Access for Sabine van Bergen | IT Support | P3 | Green, [NAME] | Kev East | 11.55
841417 | 2011-01-05 00:00:00 | NA | 1D 2H 25M | 0D 0H 0M | [NAME] | IT Support | P3 | [NAME], Georgina | [NAME] | 12.41666666666667
596439 | 2011-01-05 00:00:00 | NA | 1D 3H 14M | 0D 0H 0M | Re: [#11388] (Response) MAIL NOT ... | IT Support | P3 | [NAME], [NAME] | [NAME] | 13.23333333333333
595084 | 2011-01-04 00:00:00 | NA | 0D 5H 48M | 0D 0H 0M | FW: Actions from Conference Call | IT Support | P3 | Byron, [NAME] | [NAME] | 5.8
847363 | 2011-01-04 00:00:00 | NA | 0D 7H 21M | 0D 0H 0M | MCS ACCESS | IT Support | P3 | Wason, [NAME] | [NAME] | 7.35
967781 | 2011-01-04 00:00:00 | NA | 0D 7H 48M | 0D 0H 0M | FW: IBE Upgrade | IT Support | P3 | Byron, [NAME] | [NAME] | 7.8
294103 | 2011-01-04 00:00:00 | NA | 1D 2H 3M | 0D 0H 0M | RE: [#11862] (Response) LH Groups lines ... | IT Support | P3 | Emerre, [NAME] | [NAME] | 12.05
300052 | 2011-01-04 00:00:00 | NA | 1D 2H 43M | 0D 0H 0M | RE: [#11440] (Response) amadeus | IT Support | P3 | Capelin, [NAME] | [NAME] | 12.71666666666667
381887 | 2011-01-04 00:00:00 | NA | 1D 3H 48M | 0D 0H 0M | FW: Latest Exchange rate log | IT Support | P3 | Mercer, Amber | Kev East | 13.8
888154 | 2011-01-03 00:00:00 | NA | 2D 9H 18M | 0D 0H 0M | FW: Brochure Ordering | Selling Systems | P3 | Mercer, Amber | [NAME] | 29.3
370748 | 2011-01-03 00:00:00 | NA | 2D 9H 18M | 0D 0H 0M | FW: Ella Hornall's Call Recordings | IT Support | P3 | Jones, [NAME] | [NAME] | 29.3
513049 | 2010-12-31 00:00:00 | NA | 4D 1H 25M | 0D 0H 0M | Verint E-quality | IT Support | P3 | [NAME] | [NAME] | 41.41666666666666
744587 | 2010-12-30 00:00:00 | NA | 5D 0H 21M | 0D 0H 0M | infant flight prices | Selling Systems | P3 | Greasley, [NAME] | [NAME] | 50.35
294628 | 2010-12-29 00:00:00 | NA | 5D 8H 27M | 0D 0H 0M | General support | IT Support | P3 | laurent ferros | Marcus Culver | 58.45
888684 | 2010-12-23 00:00:00 | NA | 10D 1H 35M | 6D 0H 39M | [NAME] tweaks | IT Support | P3 | [NAME], [NAME] | [NAME] | 40.93333333333333
11548 | 2011-01-06 00:00:00 | NA | 0D 9H 5M | 0D 0H 0M | New printers | IT Support | P4 | [NAME] | Kev East | 9.083333333333334
11524 | 2011-01-05 00:00:00 | NA | 0D 8H 43M | 0D 0H 0M | Error when running report in crisys | Selling Systems | P4 | [NAME] | [NAME] | 8.716666666666667
222177 | 2010-12-22 00:00:00 | NA | 11D 1H 51M | 5D 2H 15M | Wallboards | IT Support | P4 | [NAME], [NAME] | [NAME] | 59.1