Spreadsheet: 97089d1296298069-hiding-cells-amptd_test
Sheet: Data Entry

 |  |  |  | [NAME]
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 |  |  |  |  | Work Day | Yes | Yes | No | No |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | No
 | Call Stats |  |  | Frequency | Target | 2011-02-01 00:00:00 | 2011-02-02 00:00:00 | 2011-02-03 00:00:00 | 2011-02-04 00:00:00 | 2011-02-05 00:00:00 | 2011-02-06 00:00:00 | 2011-02-07 00:00:00 | 2011-02-08 00:00:00 | 2011-02-09 00:00:00 | 2011-02-10 00:00:00 | 2011-02-11 00:00:00 | 2011-02-12 00:00:00 | 2011-02-13 00:00:00 | 2011-02-14 00:00:00 | 2011-02-15 00:00:00 | 2011-02-16 00:00:00 | 2011-02-17 00:00:00 | 2011-02-18 00:00:00 | 2011-02-19 00:00:00 | 2011-02-20 00:00:00 | 2011-02-21 00:00:00 | 2011-02-22 00:00:00 | 2011-02-23 00:00:00 | 2011-02-24 00:00:00 | 2011-02-25 00:00:00 | 2011-02-26 00:00:00 | 2011-02-27 00:00:00 | 2011-02-28 00:00:00
 |  | Calls Answered |  | Daily |  | 90 | 90
 |  | AHT | Less Then | Daily | 360 | 370 | 350
 |  | Talk | More Then | Daily | 0.8 | 0.7 | 0.9
 |  | Work | Less Then | Daily | 0.1 | 0.11 | 0.09
 |  | Hold | Less Then | Daily | 0.1 | 0.11 | 0.09
 |  | Transfers | Less Then | Daily | 0.1 | 0.11 | 0.09
 |  | Outbound | Less Then | Daily | 0.1 | 0.11 | 0.09
 | Fault Metrics |  |  | Frequency | Target | 2011-02-01 00:00:00 | 2011-02-02 00:00:00 | 2011-02-03 00:00:00 | 2011-02-04 00:00:00 | 2011-02-05 00:00:00 | 2011-02-06 00:00:00 | 2011-02-07 00:00:00 | 2011-02-08 00:00:00 | 2011-02-09 00:00:00 | 2011-02-10 00:00:00 | 2011-02-11 00:00:00 | 2011-02-12 00:00:00 | 2011-02-13 00:00:00 | 2011-02-14 00:00:00 | 2011-02-15 00:00:00 | 2011-02-16 00:00:00 | 2011-02-17 00:00:00 | 2011-02-18 00:00:00 | 2011-02-19 00:00:00 | 2011-02-20 00:00:00 | 2011-02-21 00:00:00 | 2011-02-22 00:00:00 | 2011-02-23 00:00:00 | 2011-02-24 00:00:00 | 2011-02-25 00:00:00 | 2011-02-26 00:00:00 | 2011-02-27 00:00:00 | 2011-02-28 00:00:00 | 1900-01-01 00:00:00 | 1900-01-01 00:00:00 | 1900-01-01 00:00:00
 |  | [NAME] | More Then | Daily | 0.95 | 0.9 | 1
 |  | FDT | More Then | Daily | 0.95 | 0.9 | 1
 |  | FLC | More Then | Daily | 0.33 | 0.2 | 0.5
 |  | Wasted | Less Then | Daily | 0.05 | 0.06 | 0.04
 |  | Repeats | Less Then | Daily | 0.1 | 0.12 | 0.08
 |  | Truck rate |  | Daily | 0.45 | 0.4 | 0.5
 |  | Mobile Compliance | More Then | Daily | 0.7 | 0.6 | 0.8
 |  | Appointed |  | Daily | 0.25 | 0.2 | 0.3
 |  | Ticket | Around | Daily | 0.6 | 0.55 | 0.65
 |  | CSDC | Around | Daily | 0.4 | 0.45 | 0.35
 | Other KPI |  |  | Frequency | Target | 2011-02-01 00:00:00 | 2011-02-02 00:00:00 | 2011-02-03 00:00:00 | 2011-02-04 00:00:00 | 2011-02-05 00:00:00 | 2011-02-06 00:00:00 | 2011-02-07 00:00:00 | 2011-02-08 00:00:00 | 2011-02-09 00:00:00 | 2011-02-10 00:00:00 | 2011-02-11 00:00:00 | 2011-02-12 00:00:00 | 2011-02-13 00:00:00 | 2011-02-14 00:00:00 | 2011-02-15 00:00:00 | 2011-02-16 00:00:00 | 2011-02-17 00:00:00 | 2011-02-18 00:00:00 | 2011-02-19 00:00:00 | 2011-02-20 00:00:00 | 2011-02-21 00:00:00 | 2011-02-22 00:00:00 | 2011-02-23 00:00:00 | 2011-02-24 00:00:00 | 2011-02-25 00:00:00 | 2011-02-26 00:00:00 | 2011-02-27 00:00:00 | 2011-02-28 00:00:00 | 1900-01-01 00:00:00 | 1900-01-01 00:00:00 | 1900-01-01 00:00:00
 |  | FTR |  | Weekly | 0.5
 |  | [NAME] |  | Daily | 0.95
 |  | NPS |  | Daily | 0
 |  | Attendance |  | Daily | 0.96
 | Other Items |  |  | Frequency | Target | 2011-02-01 00:00:00 | 2011-02-02 00:00:00 | 2011-02-03 00:00:00 | 2011-02-04 00:00:00 | 2011-02-05 00:00:00 | 2011-02-06 00:00:00 | 2011-02-07 00:00:00 | 2011-02-08 00:00:00 | 2011-02-09 00:00:00 | 2011-02-10 00:00:00 | 2011-02-11 00:00:00 | 2011-02-12 00:00:00 | 2011-02-13 00:00:00 | 2011-02-14 00:00:00 | 2011-02-15 00:00:00 | 2011-02-16 00:00:00 | 2011-02-17 00:00:00 | 2011-02-18 00:00:00 | 2011-02-19 00:00:00 | 2011-02-20 00:00:00 | 2011-02-21 00:00:00 | 2011-02-22 00:00:00 | 2011-02-23 00:00:00 | 2011-02-24 00:00:00 | 2011-02-25 00:00:00 | 2011-02-26 00:00:00 | 2011-02-27 00:00:00 | 2011-02-28 00:00:00 | 1900-01-01 00:00:00 | 1900-01-01 00:00:00 | 1900-01-01 00:00:00
 |  | One to One |  | Monthly | 1
 |  | Team Brief |  | Weekly | 4
 | Training items |  |  | Frequency |  | 2011-02-01 00:00:00 | 2011-02-02 00:00:00 | 2011-02-03 00:00:00 | 2011-02-04 00:00:00 | 2011-02-05 00:00:00 | 2011-02-06 00:00:00 | 2011-02-07 00:00:00 | 2011-02-08 00:00:00 | 2011-02-09 00:00:00 | 2011-02-10 00:00:00 | 2011-02-11 00:00:00 | 2011-02-12 00:00:00 | 2011-02-13 00:00:00 | 2011-02-14 00:00:00 | 2011-02-15 00:00:00 | 2011-02-16 00:00:00 | 2011-02-17 00:00:00 | 2011-02-18 00:00:00 | 2011-02-19 00:00:00 | 2011-02-20 00:00:00 | 2011-02-21 00:00:00 | 2011-02-22 00:00:00 | 2011-02-23 00:00:00 | 2011-02-24 00:00:00 | 2011-02-25 00:00:00 | 2011-02-26 00:00:00 | 2011-02-27 00:00:00 | 2011-02-28 00:00:00 | 1900-01-01 00:00:00 | 1900-01-01 00:00:00 | 1900-01-01 00:00:00
 |  | 1
 |  | 2
 |  | 3
 |  | 4
 |  | 5
 |  | 6
 |  | 7
 |  | 8
 |  | 9
 |  | 10
 | Training items |  |  | Frequency | Target | 2011-02-01 00:00:00 | 2011-02-02 00:00:00 | 2011-02-03 00:00:00 | 2011-02-04 00:00:00 | 2011-02-05 00:00:00 | 2011-02-06 00:00:00 | 2011-02-07 00:00:00 | 2011-02-08 00:00:00 | 2011-02-09 00:00:00 | 2011-02-10 00:00:00 | 2011-02-11 00:00:00 | 2011-02-12 00:00:00 | 2011-02-13 00:00:00 | 2011-02-14 00:00:00 | 2011-02-15 00:00:00 | 2011-02-16 00:00:00 | 2011-02-17 00:00:00 | 2011-02-18 00:00:00 | 2011-02-19 00:00:00 | 2011-02-20 00:00:00 | 2011-02-21 00:00:00 | 2011-02-22 00:00:00 | 2011-02-23 00:00:00 | 2011-02-24 00:00:00 | 2011-02-25 00:00:00 | 2011-02-26 00:00:00 | 2011-02-27 00:00:00 | 2011-02-28 00:00:00 | 1900-01-01 00:00:00 | 1900-01-01 00:00:00 | 1900-01-01 00:00:00
 |  | Number Completed |  | Monthly
 |  | Score