Spreadsheet: 162065d1339704897-pivot-table-sort-by-month-not-6-14-12-problem-report-log_jpr73
Sheet: Problem Report Log

 | # | Date | Time | Duration | Person | Department | Issue | Fixed
 | 1 | 2011-06-16 00:00:00 | 08:00:00 | 1 min | Nicole | Sales | Couldn’t Print | was able to print just fine
 | 2 | 2011-06-16 00:00:00 | 08:20:00 | 5 min | Amber | Sales | Couldn’t Print / No Printers Available | [NAME] restarted server due to updates
 | 3 | 2011-06-17 00:00:00 | 10:00:00 | 2 min | [NAME] | Shop | Fourmens desk closed rumba | Had to reopen rumba session
 | 4 | 2011-06-20 00:00:00 | 11:30:00 | 5 min | [NAME] | Shop | Fourmens desk not connected | Reconnected female plug on switch
 | 5 | 2011-06-29 00:00:00 | 16:45:00 | 5 min | Scot | Materials | Excel worksheet would not update | Updated and fixed formulas
 | 6 | 2011-06-30 00:00:00 | 11:00:00 | 1 min | Amber | Sales | Couldn’t print / would freeze | Printed when I tried it
 | 7 | 2011-07-01 00:00:00 | 10:00:00 | 15 min | [NAME] | Sales | Print takes long time to open | Changed Resolution to ProRes 1200
 | 8 | 2011-07-14 00:00:00 | 09:15:00 | 3 min | [NAME] | Sales | [NAME] talked to her | [NAME]
 | 9 | 2011-07-14 00:00:00 | 16:20:00 | 3 min | Cassie | Sales | Printing one Page at a time | [NAME]
 | 10 | 2011-07-20 00:00:00 | 10:30:00 | 5 min | [NAME] | Sales | Emails not being delivered | Not our problem / other end issue
 | 11 | 2011-07-21 00:00:00 | 12:00:00 | 5 min | [NAME] | Sales | [NAME] going straight to trash | [NAME]
 | 12 | 2011-07-27 00:00:00 | 12:30:00 | 5 min | [NAME] | Sales | Printer Not Working/Printing | [NAME]
 | 13 | 2011-07-29 00:00:00 | 10:30:00 | 2 min | [NAME] | Sales | Emails going to [NAME] | Other end issue our emails go to [NAME]
 | 14 | 2011-08-05 00:00:00 | 02:45:00 | 10 min | [NAME] | Shop | Computer not working | Wasn’t turned on
 | 15 | 2011-08-08 00:00:00 | 10:30:00 | 2 min | [NAME] | Sales | Rumba wouldn’t open | [NAME] had to reload shortcut
 | 16 | 2011-08-08 00:00:00 | 10:35:00 | 2 min | [NAME] | Sales | FedEx wouldn't open | [NAME] had to reload shortcut
 | 17 | 2011-08-08 00:00:00 | 11:00:00 | 5 min | [NAME] | Sales | Undeliverable Emails | [NAME] will fix
 | 18 | 2011-08-08 00:00:00 | 11:10:00 | 2 min | Joy | Accounting | Low Virtual Memory warning | Increased the Virtual Memory
 | 19 | 2011-08-08 00:00:00 | 11:20:00 | 2 min | [NAME] | Materials | Rumba shortcut wouldn’t open | Logged off Logged on [NAME] solved
 | 20 | 2011-08-08 00:00:00 | 14:20:00 | 2 min | Amber | Sales | Printer Error Not able to print | Wrong Default printer set / Reset Defaults
 | 21 | 2011-08-08 00:00:00 | 16:00:00 | 2 min | Lauren | Sales | FedEx wouldn't open | Logged off Logged on [NAME] solved
 | 22 | 2011-08-09 00:00:00 | 11:45:00 | 5 min | [NAME] | Sales | Printer out of Ink | Not out of ink/Printer locked/ I unlocked it
 | 23 | 2011-08-09 00:00:00 | 14:00:00 | 5 min | Amber | Sales | Excel worksheet was cut off | Fixed printer area got sheet to print properly
 | 24 | 2011-08-10 00:00:00 | 12:30:00 | 10 min | [NAME] | Shop | [NAME] not on | Bad monitor replaced with old one
 | 25 | 2011-08-11 00:00:00 | 11:00:00 | 5 min | [NAME] | Shop | [NAME] not working | Had to connect rumba printer emulation
 | 26 | 2011-08-15 00:00:00 | 08:10:00 | 5 min | Nicole | Sales | Asked what Print cartridge to use | Replaced Print Cartridge
 | 27 | 2011-08-15 00:00:00 | 08:15:00 | 5 min | Nicole | Sales | Needed Help with Print Cartridge | Helped install print cartridge
 | 28 | 2011-08-15 00:00:00 | 11:30:00 | 2 min | Cassie | Sales | Printer Freezing | Wrong Printer Selected
 | 29 | 2011-08-19 00:00:00 | 11:00:00 | 5 min | [NAME] | Shop | Printer Not Working/Printing | [NAME] print emulation/Disconnected
 | 30 | 2011-08-22 00:00:00 | 09:00:00 | 5 min | [NAME] | Shop | Rumba wouldn’t open | Logged off Logged on [NAME] solved
 | 31 | 2011-08-24 00:00:00 | 08:05:00 | 5 min | Joy | Accounting | Excel wont open multiple files | Tools-Options-View- Check Window in Task
 | 32 | 2011-08-24 00:00:00 | 08:10:00 | 2 min | Lauren | Sales | Rumba Enter key was not working | [NAME]
 | 33 | 2011-08-24 00:00:00 | 08:45:00 | 2 min | Lauren | Sales | Printer was printing portrait | Changed printer to landscape
 | 34 | 2011-08-24 00:00:00 | 09:30:00 | 10 min | Annette | Sales | Printer Not Working/Printing | Repaired Printer Driver/Reinstalled Printer
 | 35 | 2011-08-24 00:00:00 | 09:40:00 | 20 min | Annette | Sales | Certs not printing properly | [NAME] and Certs came out
 | 36 | 2011-08-25 00:00:00 | 09:00:00 | 2 min | Lauren | Sales | [NAME] | Had [NAME] default rumba profile
 | 37 | 2011-08-25 00:00:00 | 16:40:00 | 2 min | [NAME] | Sales | Public Folder wont open | Logged off Logged on [NAME] solved
 | 39 | 2011-08-26 00:00:00 | 13:30:00 | 1 min | [NAME] | Sales | Computer Locked would not [NAME] | Shutdown and Turn back on / Unlocked It
 | 38 | 2011-08-29 00:00:00 | 12:00:00 | 1 min | [NAME] | Sales | Stuck in Rumba Screen | Disconnected Rumba Reconnected
 | 40 | 2011-08-30 00:00:00 | 08:45:00 | 1 min | Amber | Sales | Computer Frozen | Power Off Power On / Unfrozen
 | 41 | 2011-08-30 00:00:00 | 12:10:00 | 3 min | [NAME] | Sales | Cant print a email / being cut off | Copied to word saved pic to word  /printed
 | 42 | 2011-08-31 00:00:00 | 10:20:00 | 2 min | [NAME] | Sales | Cant save file in public folder | Permission Issue / Karl will Fix
 | 43 | 2011-09-02 00:00:00 | 09:15:00 | 3 min | Amber | Sales | File Copies not Printing | Rumba Emulation Disconnected
 | 44 | 2011-09-02 00:00:00 | 10:44:00 | 2 min | Lauren | Sales | Rumba Function Keys not working | Closed Rumba Reopened works now
 | 45 | 2011-09-02 00:00:00 | 14:00:00 | 3 min | [NAME] | Sales | FedEx wouldn't open | Logged off Logged on [NAME] solved
 | 46 | 2011-09-02 00:00:00 | 14:30:00 | 2 min | [NAME] | Sales | Printer wouldn’t print | Reset printer
 | 47 | 2011-09-07 00:00:00 | 09:00:00 | 2 min | [NAME] | Sales | Asked to have default printer changed | Changed Default Printer
 | 48 | 2011-09-08 00:00:00 | 08:50:00 | 2 min | [NAME] | Sales | Needed Help with Print Cartridge | Helped install print cartridge
 | 49 | 2011-09-13 00:00:00 | 08:15:00 | 30 min | [NAME] | Shop | Computer would not turn on | Swapped power cords/ cleaned out/ reset
 | 50 | 2011-09-13 00:00:00 | 10:00:00 | 45 min | [NAME] | Shop | PC would not turn back on / Stay on | Swapped Power Supply (working as of today)
 | 51 | 2011-09-14 00:00:00 | 10:30:00 | 3 min | [NAME] | Executive | Reports will not print | Rumba Emulation Disconnected
 | 52 | 2011-09-15 00:00:00 | 09:15:00 | 5 min | [NAME] | Sales | Internet Explore locked from printing | Ended Task then reprinted (print to copier)
 | 53 | 2011-09-15 00:00:00 | 10:25:00 | 2 min | [NAME] | Sales | Help Printing something | Printed attachment for her
 | 54 | 2011-09-15 00:00:00 | 14:25:00 | 2 min | [NAME] | Shop | Rumba wouldn’t open | Logged off Logged on [NAME] solved
 | 55 | 2011-09-16 00:00:00 | 08:00:00 | 1 min | Carol | Materials | Couldn’t log on / Screen was Froze | Power Off Power On / Unfrozen
 | 56 | 2011-09-16 00:00:00 | 15:15:00 | 2 min | Lauren | Sales | FedEx wouldn't close/program frozen | Ended task through task manager
 | 57 | 2011-09-21 00:00:00 | 08:50:00 | 5 min | [NAME] | Sales | Internet Explorer locked from printing | Ended Task then reprinted (print to copier)
 | 58 | 2011-09-22 00:00:00 | 08:00:00 | 3 min | [NAME] | Sales | Printer Not Working/Printing | Cleared Paper Jam / To much paper loaded
 | 59 | 2011-09-23 00:00:00 | 12:30:00 | 2 min | Amber | Sales | Phone would not hang up/clear call | Unplugged phone and reset it
 | 60 | 2011-09-23 00:00:00 | 12:30:00 | 2 min | [NAME] | Sales | Phone would not hang up/clear call | Unplugged phone and reset it
 | 61 | 2011-09-23 00:00:00 | 16:50:00 | 10 min | Annette | Sales | File Copies not Printing | [NAME]
 | 62 | 2011-09-26 00:00:00 | 11:00:00 | 5 min | [NAME] | Materials | Reports will not print | Report hung up, canceled, then printed
 | 63 | 2011-09-26 00:00:00 | 11:30:00 | 5 min | [NAME] | Executive | Emails being received 30min late | Added exception to [NAME] for outlook.exe
 | 64 | 2011-09-27 00:00:00 | 11:15:00 | 15 min | Annette | Sales | Print service wouldn’t start / or print | [NAME] will fix
 | 65 | 2011-09-27 00:00:00 | 11:30:00 | 35 min | Annette | Sales | Print service wouldn’t start / or print | [NAME] temp files ???? Not sure?
 | 66 | 2011-09-27 00:00:00 | 16:00:00 | 2 min | [NAME] | Outside Sales | Couldn’t find signature edit in outlook | Showed him where it was
 | 67 | 2011-10-03 00:00:00 | 09:00:00 | 5 min | Stacy E | Accounting | Emails being received 30min late | Added exception to [NAME] for outlook.exe
 | 68 | 2011-10-04 00:00:00 | 08:00:00 | 20 min | [NAME] | Building 5 | Cant save file in public folder | Not enough Disk Space / Karl Fixed Issue
 | 69 | 2011-10-04 00:00:00 | 13:00:00 | 2 min | Amber | Sales | Phone would not hang up/clear call | When I hung up the phone it Hung up
 | 70 | 2011-10-04 00:00:00 | 16:40:00 | 2 min | Amber | Sales | All of Sales couldn’t print | Restarted print service
 | 71 | 2011-10-05 00:00:00 | 12:15:00 | 2 min | Nina | Accounting | Email Undeliverable to Mexico | [NAME] will fix
 | 72 | 2011-10-06 00:00:00 | 10:00:00 | 10 min | Scot | Materials | Needed help with Excel Formatting | Helped organize and change formatting
 | 73 | 2011-10-06 00:00:00 | 12:35:00 | 2 min | Amber | Sales | Phone reset itself | Reset the phone
 | 74 | 2011-10-07 00:00:00 | 09:10:00 | 3 min | Nicole | Sales | Printer Error Not able to print | Switched to the proper printer
 | 75 | 2011-10-07 00:00:00 | 14:25:00 | 5 min | Annette | Sales | Print two pictures that were cut off | I printed the pics full screen for her
 | 76 | 2011-10-10 00:00:00 | 12:00:00 | 5 min | Joy | Accounting | Asset Program not working | Missing a feature trying to install but cant
 | 77 | 2011-10-10 00:00:00 | 12:15:00 | 15 min | [NAME] | Sales | Print two documents that were cut off | Had to reformat
 | 78 | 2011-10-11 00:00:00 | 09:05:00 | 5 min | Joy | Accounting | Asset program help | Needed help downloading and unzipping file
 | 79 | 2011-10-11 00:00:00 | 10:20:00 | 5 min | [NAME] | Sales | Help with excel | Helped create a spreadsheet in excel
 | 80 | 2011-10-11 00:00:00 | 12:18:00 | 3 min | [NAME] | Sales | Libovitch showing weird symbols | closed program and reopened
 | 81 | 2011-10-11 00:00:00 | 15:10:00 | 5 min | [NAME] | Sales | Help with excel | Helped create a spreadsheet in excel
 | 82 | 2011-10-12 00:00:00 | 08:55:00 | 1 min | Lauren | Sales | Making calls phone static | Had her try her headset
 | 83 | 2011-10-12 00:00:00 | 10:40:00 | 2 min | Amber | Sales | Computer Locked | Unlocked for her
 | 84 | 2011-10-12 00:00:00 | 14:20:00 | 5 min | [NAME] | Sales | Help Printing something | Moved it to word so you could see the chart
 | 85 | 2011-10-14 00:00:00 | 08:05:00 | 3 min | Joy | Accounting | Internet site wouldn’t load message | Had to hit no on security warning Yes blocked
 | 86 | 2011-10-14 00:00:00 | 08:30:00 | 1 min | [NAME] | Sales | Fax Machine Issue | Machines leased [NAME] said she will call someone
 | 87 | 2011-10-14 00:00:00 | 09:30:00 | 3 min | Marge | Accounting | Print something that is cut off | Printed from my PC, rotated and resized
 | 88 | 2011-10-14 00:00:00 | 15:10:00 | 2 min | [NAME] | Materials | Help with excel | Showed him how to add lines with formatting
 | 89 | 2011-10-17 00:00:00 | 09:30:00 | 1 min | [NAME] | Materials | Rumba closed wouldn’t reopen | Had her log off and log back in to restart
 | 90 | 2011-10-17 00:00:00 | 11:35:00 | 2 min | Amber | Sales | PC Time Clock wasn’t coming up | I Closed/Opened it a few times and it came up
 | 91 | 2011-10-18 00:00:00 | 15:00:00 | 2 min | [NAME] | Sales | Wrong Printer | Changed Default Printer
 | 92 | 2011-10-18 00:00:00 | 15:35:00 | 2 min | Amber | Sales | [NAME] | Closed [NAME] reopened it had her resend email it sent
 | 93 | 2011-10-20 00:00:00 | 12:15:00 | 1 min | Nicole | Sales | Phone reset itself | Reset itself back to normal (Registering/Configure IP)
 | 94 | 2011-10-20 00:00:00 | 13:35:00 | 2 min | [NAME] | Sales | [NAME] not working | Reset didn’t fix it [NAME] will have to fix it
 | 95 | 2011-10-27 00:00:00 | 09:00:00 | 2 min | [NAME] | Sales | Attachment not printing on one page | Changed to Landscape so all columns fit on one page
 | 96 | 2011-11-02 00:00:00 | 09:20:00 | 2 min | Amber | Sales | Phone has lots of static when calling out | [NAME] about it. Nothing we can really do about it
 | 97 | 2011-11-02 00:00:00 | 11:10:00 | 3 min | [NAME] | Sales | FedEx program not loading | [NAME] will fix (has to reload the shortcut, not working)
 | 98 | 2011-11-02 00:00:00 | 11:55:00 | 2 min | [NAME] | Materials | Something hung up in print spool | Deleted it, had her reprint the item and it printed
 | 99 | 2011-11-03 00:00:00 | 11:20:00 | 1 min | Cassie | Sales | Rumba is going really slow | Running at 99& something slowing down system
 | 100 | 2011-11-03 00:00:00 | 11:50:00 | 1 min | [NAME] | Sales | Rumba is going really slow | Running at 35% something slowing down system
 | 101 | 2011-11-04 00:00:00 | 16:55:00 | 2 min | [NAME] | Materials | Help with excel | Helped copy excel spreadsheet to another sheet
 | 102 | 2011-11-07 00:00:00 | 10:30:00 | 5 min | [NAME] | Shop | Phone not working / no dial tone | Reset the phone
 | 103 | 2011-11-07 00:00:00 | 14:00:00 | 2 min | [NAME] | Shop | Problem with Computer | Didn’t like Preview Pane option in Outlook-Turned it off
 | 104 | 2011-11-07 00:00:00 | 16:40:00 | 2 min | [NAME] | Sales | Excel spreadsheet too dark | Changed fill color to none So content is easier to read
 | 105 | 2011-11-08 00:00:00 | 08:45:00 | 1 min | [NAME] | Sales | Spreadsheet to print on one page | Shrunk the column width down so it fits on one page
 | 106 | 2011-11-08 00:00:00 | 10:30:00 | 1 min | Carol | Materials | Couldn’t Print | [NAME] showed her the print icon which was hidden
 | 107 | 2011-11-09 00:00:00 | 08:35:00 | 2 min | [NAME] | Sales | Cant open [NAME] | Opened it for her, was a AutoCAD drawing
 | 108 | 2011-11-14 00:00:00 | 15:10:00 | 5 min | Amber | Sales | Computer running really slow | Had two Remote sessions trying to open at the same time
 | 109 | 2011-11-15 00:00:00 | 08:05:00 | 10 min | [NAME] | Shop | Shop Label Station #2 down | Restarted Cleaning Station 2, [NAME] was locked up, frozen
 | 110 | 2011-11-15 00:00:00 | 08:30:00 | 15 min | [NAME] | Building 6 | Cant send [NAME] | File was too large to send, had to divide into smaller files
 | 111 | 2011-11-16 00:00:00 | 08:00:00 | 5 min | Amber | Sales | Being logged out of Computer | Had two Remote sessions trying to open at the same time
 | 112 | 2011-11-16 00:00:00 | 09:50:00 | 10 min | [NAME] | Shop | Shop Label Station #2 down | Restarted Cleaning Station 2, [NAME] was locked up, frozen
 | 113 | 2011-11-16 00:00:00 | 14:10:00 | 5 min | [NAME] | Sales | Printer Not Working/Printing | Reset printer cartridge, paper tray, and adjusted
 | 114 | 2011-11-17 00:00:00 | 16:35:00 | 2 min | [NAME] | Sales | Spam [NAME] / Not sure what to do with it | [NAME] saying unsubscription successful, just deleted it
 | 115 | 2011-11-21 00:00:00 | 08:00:00 | 2 min | Cassie | Sales | No Printers set up | Opened up printers, Checked settings tried to print again
 | 116 | 2011-11-21 00:00:00 | 08:05:00 | 2 min | [NAME] | Materials | No Printers set up | Opened up printers, Checked settings tried to print again
 | 117 | 2011-11-23 00:00:00 | 10:10:00 | 1 min | Lauren | Sales | [NAME] being returned | 2 of the 4 files were too large to send in email, has to fax
 | 118 | 2011-11-28 00:00:00 | 09:00:00 | 5 min | [NAME] | Shop | No Rumba | Had to reopen rumba session from my documents
 | 119 | 2011-11-28 00:00:00 | 09:15:00 | 3 min | [NAME] | Sales | Internet Explorer locked from printing | Ended Task then reprinted (print to copier)
 | 120 | 2011-11-28 00:00:00 | 15:00:00 | 5 min | Scot | Materials | Needed help with Excel Formatting | Helped copy and paste with out loosing formats
 | 121 | 2011-11-29 00:00:00 | 11:50:00 | 1 min | [NAME] | Materials | Rumba session limit error | Logged off Logged on [NAME] solved
 | 122 | 2011-11-30 00:00:00 | 08:45:00 | 5 min | Carol | Materials | Envelope Machine was jammed | Removed piece of paper and ran a test through
 | 123 | 2011-12-01 00:00:00 | 08:30:00 | 2 min | [NAME] | Sales | Document being cut off when printing | Resized margins to fit to one page for printing
 | 124 | 2011-12-01 00:00:00 | 10:40:00 | 5 min | Carol | Materials | Couldn’t reply to [NAME] | Outlook would not respond, [NAME] off then back on
 | 125 | 2011-12-02 00:00:00 | 08:30:00 | 3 min | [NAME] | Outside Sales | Help with Mail Message | Help modifying the original message to forward it
 | 126 | 2011-12-02 00:00:00 | 08:50:00 | 2 min | [NAME] | Outside Sales | Help with Outlook Contacts | Needed help adding a new contact from Mail Message
 | 127 | 2011-12-02 00:00:00 | 04:35:00 | 10 min | [NAME] | Shop | No Phone or Computer | Reset his phone [NAME] connection
 | 128 | 2011-12-05 00:00:00 | 10:00:00 | 5 min | [NAME] | Materials | Picture wont open file too large | Opened with a different program
 | 129 | 2011-12-05 00:00:00 | 14:00:00 | 5 min | Carol | Materials | Outlook help | Some settings got turned of in Outlook-Turned them on
 | 130 | 2011-12-05 00:00:00 | 16:30:00 | 1 min | [NAME] | Sales | Outlook frozen | Unfroze when I played with it - [NAME] and it unfroze
 | 131 | 2011-12-06 00:00:00 | 08:00:00 | 2 min | [NAME] | Sales | Sitting at Annette's desk for the day | Needed help changing printers, and settings around
 | 132 | 2011-12-06 00:00:00 | 10:30:00 | 2 min | [NAME] | Materials | No internet access to use online calculator | [NAME], Will give her Internet access for the site only
 | 133 | 2011-12-07 00:00:00 | 08:30:00 | 3 min | [NAME] | Sales | Lost menu bar in Outlook | Bar was on, just got moved off screen, had to pull it back
 | 134 | 2011-12-07 00:00:00 | 11:35:00 | 5 min | [NAME] | Sales | Printing email that is being cut off | Saved picture to the desktop and printed separately
 | 135 | 2011-12-08 00:00:00 | 09:00:00 | 3 min | [NAME] | Outside Sales | Vacation Request Form Help | Showed him the proper way to save & name the files
 | 136 | 2011-12-09 00:00:00 | 08:30:00 | 1 min | Lauren | Sales | Receiving a lot of Spam Emails | [NAME] about it, [NAME] will look into it, [NAME] will fix
 | 137 | 2011-12-09 00:00:00 | 13:35:00 | 2 min | Lauren | Sales | Printing to the wrong printer | Changed her default printer back to her printer
 | 138 | 2011-12-09 00:00:00 | 16:45:00 | 5 min | Annette | Sales | Certs not printing properly | Printer ended under list of printers in Rumba
 | 139 | 2011-12-12 00:00:00 | 12:00:00 | 10 min | [NAME] | Sales | Paper printing with ink all over it | Cleaned the rollers, cartridge, trays, and ran clean mode
 | 140 | 2011-12-13 00:00:00 | 08:35:00 | 5 min | [NAME] | Sales | Printer Ink cartridge help | Wrong replacement cartridge, Showed her the right one
 | 141 | 2011-12-13 00:00:00 | 16:20:00 | 2 min | [NAME] | Executive | Turn off computer in conference room | Computer and projector where left on
 | 142 | 2011-12-14 00:00:00 | 11:30:00 | 30 min | Carol | Materials | [NAME] | Unjammed the stapler
 | 143 | 2011-12-15 00:00:00 | 08:05:00 | 10 min | Joy | Accounting | Computer wont log on | Stuck at log on screen for 30 min, [NAME] took 10 min
 | 144 | 2011-12-16 00:00:00 | 10:15:00 | 3 min | [NAME] | Sales | Print some PDF's | Her PC taking way too long to print them had me print
 | 145 | 2011-12-19 00:00:00 | 10:50:00 | 10 min | Carol | Materials | [NAME] | Unjammed the stapler
 | 146 | 2011-12-19 00:00:00 | 11:20:00 | 15 min | [NAME] | Building 5 | Rumba and Time clock missing | Restored the shortcuts
 | 147 | 2011-12-21 00:00:00 | 08:30:00 | 5 min | [NAME] | Outside Sales | [NAME] off | Menu bar and standard toolbar missing
 | 148 | 2011-12-22 00:00:00 | 09:35:00 | 5 min | [NAME] | Executive | Cant open [NAME] | Needed Flash Player to view - installed [NAME]
 | 149 | 2011-12-27 00:00:00 | 12:00:00 | 5 min | [NAME] | Sales | Error message on screen | Hit okay to close message - all is good
 | 150 | 2011-12-28 00:00:00 | 09:00:00 | 10 min | [NAME] | Shop | Issue with Cleaning Station 1 | Deleted 10 Rumba Icons on the desktop
 | 151 | 2012-01-03 00:00:00 | 08:05:00 | 3 min | [NAME] | Sales | P1 Printer Monitor was not working | Checked it out working fine, power was off
 | 152 | 2012-01-03 00:00:00 | 09:00:00 | 5 min | [NAME] | Sales | 4 Pages of emails that delivery failed | Had messages that auto replied back - deleted
 | 153 | 2012-01-04 00:00:00 | 08:10:00 | 5 min | [NAME] | Shop | Cleaning station 1 computer broken | Not broken the keyboard wasn’t plugged in all the way
 | 154 | 2012-01-04 00:00:00 | 08:30:00 | 5 min | [NAME] | Shop | Computer Frozen | Logged off Logged on [NAME] solved
 | 155 | 2012-01-04 00:00:00 | 12:00:00 | 15 min | [NAME] | Shop | [NAME] lost bluetooth connection | Re-aimed the printer to the tester
 | 156 | 2012-01-05 00:00:00 | 08:00:00 | 5 min | [NAME] | Outside Sales | Outlook layout all messed up | Set his Outlook inbox back to default view
 | 157 | 2012-01-06 00:00:00 | 08:40:00 | 5 min | [NAME] | Shop | Cleaning station 1 computer broken | Not broken just needed to be logged in
 | 158 | 2012-01-10 00:00:00 | 08:45:00 | 20 min | [NAME] | Shop | Fed-Ex Printer not working | Reset the printer and blew out the Shipping area dust
 | 159 | 2012-01-10 00:00:00 | 10:30:00 | 2 min | Amber | Sales | [NAME] from a person going to Spam | Printed off [NAME] and gave to [NAME] to add exceptions
 | 160 | 2012-01-11 00:00:00 | 08:20:00 | 5 min | Joy | Accounting | Problem with Printing | The print box was much larger than it should be
 | 161 | 2012-01-11 00:00:00 | 08:30:00 | 2 min | Lauren | Sales | Help Printing something | Default printer changed had to change the printer
 | 162 | 2012-01-11 00:00:00 | 11:45:00 | 3 min | Joy | Accounting | Excel spreadsheet wouldn’t move over | Had to unfreeze the panes to scroll to the right more
 | 163 | 2012-01-12 00:00:00 | 09:05:00 | 3 min | Joy | Accounting | Internet site wouldn’t load | Have  to refresh the page to get the site to load
 | 164 | 2012-01-13 00:00:00 | 10:05:00 | 2 min | [NAME] | Sales | Email adding [administrator] to text | Showed her how to get around that feature
 | 165 | 2012-01-13 00:00:00 | 10:25:00 | 10 min | [NAME] | Shop | Computer not working | Replaced Cat5 Cable
 | 166 | 2012-01-16 00:00:00 | 09:15:00 | 10 min | [NAME] | Shop | Computer problem | Loading temp profile - told [NAME] about it will look at
 | 167 | 2012-01-18 00:00:00 | 09:20:00 | 1 min | Scot | Materials | Printing email that is being cut off | Margin error - printed just fine anyway
 | 168 | 2012-01-19 00:00:00 | 10:35:00 | 5 min | [NAME] | Shop | Problem with Computer | Monitor was zoomed in way to far - adjusted to fit
 | 169 | 2012-01-19 00:00:00 | 10:45:00 | 2 min | [NAME] | Shop | Problem with Monitor | Monitor went black came back went black came back
 | 170 | 2012-01-20 00:00:00 | 08:40:00 | 2 min | [NAME] | Sales | Printer wouldn’t print | Changed to the right printer and it stayed for me
 | 171 | 2012-01-24 00:00:00 | 10:45:00 | 5 min | [NAME] | Sales | Printer needed new Ink | Showed her where to find ink and how to put in printer
 | 172 | 2012-01-24 00:00:00 | 11:00:00 | 5 min | [NAME] | Shop | Lunchroom Time Clock not working | Closed and reopened - Clock timed out
 | 173 | 2012-01-25 00:00:00 | 15:50:00 | 2 min | Amber | Sales | Computer Frozen | Told her to power down
 | 174 | 2012-01-25 00:00:00 | 16:40:00 | 5 min | Amber | Sales | Order Confirmation page froze | Called [NAME] had him reset it
 | 175 | 2012-01-25 00:00:00 | 16:50:00 | 5 min | [NAME] | Sales | Reprint an order failed | [NAME] tried to reprint an order twice and did not work
 | 176 | 2012-01-26 00:00:00 | 09:20:00 | 10 min | [NAME] | Shop | PC behind [NAME] went down | PC got shut off from force of steel being slammed
 | 177 | 2012-01-27 00:00:00 | 08:05:00 | 20 min | Annette | Sales | Print service wouldn’t start / or print | Tried to get it to start and failed every time told [NAME]
 | 178 | 2012-01-27 00:00:00 | 08:30:00 | 10 min | [NAME] | Shop | [NAME] not staying in focus | Will have to look into problem - back to normal now
 | 179 | 2012-01-27 00:00:00 | 08:55:00 | 5 min | [NAME] | Materials | Error entering Heat # | Still having issues will try later - or ask [NAME]
 | 180 | 2012-01-27 00:00:00 | 14:00:00 | 5 min | Joy | Accounting | Needed WinZip | Installed WinZip on her new computer
 | 181 | 2012-01-30 00:00:00 | 08:45:00 | 5 min | Scot | Materials | Excel Issue | Helped him with his Excel Spreadsheet
 | 182 | 2012-01-30 00:00:00 | 09:20:00 | 5 min | [NAME] | Materials | Help with excel | Helped him with his Excel Spreadsheet
 | 183 | 2012-01-30 00:00:00 | 01:50:00 | 10 min | Joy | Accounting | [NAME] | Needed java installed to view checks online-Installed it
 | 184 | 2012-01-30 00:00:00 | 14:20:00 | 10 min | [NAME] | Shop | Problem with Computer | Needed help logging onto the PC didn’t know log in
 | 185 | 2012-01-31 00:00:00 | 08:10:00 | 5 min | [NAME] | Sales | No Power | Circuit breaker switch #31 tripped. Reset it
 | 186 | 2012-01-31 00:00:00 | 08:15:00 | 10 min | [NAME] | Sales | [NAME] not turned on | Turned it on had to restart PC connected to it - frozen
 | 187 | 2012-01-31 00:00:00 | 08:45:00 | 10 min | [NAME] | Shop | Cleaning station 1 computer broken | Wasn’t broken just frozen - restarted and log it back on
 | 188 | 2012-01-31 00:00:00 | 11:00:00 | 25 min | Joy | Accounting | PDF not loading online | Removed [NAME] and put 9 back on
 | 189 | 2012-01-31 00:00:00 | 11:30:00 | 5 min | [NAME] | Accounting | Printer Not Working/Printing | Printer works just had to change her default printer back
 | 190 | 2012-01-31 00:00:00 | 13:40:00 | 5 min | Lauren | Sales | Printer Issue | Printer printing dark ink lines. Cleaned it up a little bit.
 | 191 | 2012-02-01 00:00:00 | 08:15:00 | 5 min | [NAME] | Sales | No Power | Circuit breaker switch #31 tripped. Reset it
 | 192 | 2012-02-02 00:00:00 | 09:45:00 | 30 min | Joy | Accounting | FAS Sage program | Changed monitors out - Adjusted windows in program
 | 193 | 2012-02-06 00:00:00 | 10:05:00 | 5 min | [NAME] | Materials | Cant read two pages when faxing to [NAME] | I Scanned them and emailed them to [NAME]
 | 194 | 2012-02-06 00:00:00 | 10:45:00 | 5 min | [NAME] | Sales | No Power | Circuit breaker switch #31 tripped. Reset it
 | 195 | 2012-02-07 00:00:00 | 09:00:00 | 5 min | [NAME] | Outside Sales | Word Help | Helped reformat a word document
 | 196 | 2012-02-07 00:00:00 | 09:15:00 | 15 min | [NAME] | Sales | Outlook Help | Helped her reorganize her folders in her inbox and save
 | 197 | 2012-02-07 00:00:00 | 16:20:00 | 5 min | [NAME] | Outside Sales | Word Help | Helped reformat a word document
 | 198 | 2012-02-07 00:00:00 | 16:25:00 | 10 min | Carol | Materials | Outlook missing fields | Added back subject, from, received fields.
 | 199 | 2012-02-08 00:00:00 | 08:00:00 | 10 min | [NAME] | Shop | Fourmens desk not working | Power was off turned back of cleaned monitor plug
 | 200 | 2012-02-08 00:00:00 | 08:00:00 | 5 min | [NAME] | Shop | [NAME] not staying in focus | Will have to look into problem - back to normal now
 | 201 | 2012-02-08 00:00:00 | 11:10:00 | 5 min | [NAME] | Materials | Not printing | Had wrong printer selected
 | 202 | 2012-02-09 00:00:00 | 08:00:00 | 2 min | Lauren | Sales | Error message | Didn’t show up when I went over there - working now
 | 203 | 2012-02-09 00:00:00 | 10:55:00 | 10 min | Carol | Materials | [NAME] | Unjammed the stapler
 | 204 | 2012-02-09 00:00:00 | 11:35:00 | 15 min | [NAME] | Sales | Printer not Feeding Paper | Swapped out her printer with a replacement and setup
 | 205 | 2012-02-10 00:00:00 | 10:45:00 | 5 min | Nina | Accounting | Outlook formats off | Turned off sidebar that was showing up & normal view
 | 206 | 2012-02-10 00:00:00 | 11:20:00 | 2 min | Amber | Sales | Printer not printing | Reset power - printer had error
 | 207 | 2012-02-10 00:00:00 | 13:35:00 | 2 min | Joy | Accounting | Attachment asks to save before opening | Always have to save it in order to open it
 | 208 | 2012-02-13 00:00:00 | 08:10:00 | 3 min | Amber | Sales | Computer Frozen | Logged off Logged on [NAME] solved
 | 209 | 2012-02-14 00:00:00 | 10:30:00 | 5 min | Amber | Sales | Outlook frozen | Had her clean up some Emails in Inbox to run better
 | 210 | 2012-02-14 00:00:00 | 15:15:00 | 5 min | [NAME] | Shop | Foremen's Desk PC | Had to play with monitor to get it working
 | 211 | 2012-02-15 00:00:00 | 08:45:00 | 5 min | [NAME] | Sales | No Power | Circuit breaker switch #31 tripped. Reset it
 | 212 | 2012-02-16 00:00:00 | 09:00:00 | 5 min | Cassie | Sales | Fax document was hard to read | Had me scan it in and send it at higher resolution
 | 213 | 2012-02-16 00:00:00 | 16:20:00 | 5 min | [NAME] | Sales | Computer running really slow | Logged off Logged on [NAME] solved
 | 214 | 2012-02-17 00:00:00 | 10:20:00 | 2 min | [NAME] | Materials | File was opening with window off screen | Showed her how to move it back on screen
 | 215 | 2012-02-20 00:00:00 | 08:45:00 | 5 min | Cassie | Sales | UPS folder had wrong files in it | The wrong set of files got archived
 | 216 | 2012-02-20 00:00:00 | 11:00:00 | 5 min | [NAME] | Sales | Internet Explorer locked from printing | Ended Task then reprinted (print to copier)
 | 217 | 2012-02-20 00:00:00 | 11:40:00 | 5 min | [NAME] | Sales | Problem with [NAME] not sending | Showed her how send it as a screen shot attachment
 | 218 | 2012-02-20 00:00:00 | 12:05:00 | 2 min | [NAME] | Sales | Inbox said 8 messages but nothing there | [NAME] was sorted by [NAME] and not Received
 | 219 | 2012-02-21 00:00:00 | 13:40:00 | 5 min | [NAME] | Shop | Problem with Rumba screen | [NAME] has to fix - something with menu-screen locks
 | 220 | 2012-02-22 00:00:00 | 10:45:00 | 1 min | [NAME] | Sales | Cant get on the internet | Doesn't have access - told [NAME]
 | 221 | 2012-02-22 00:00:00 | 11:40:00 | 3 min | [NAME] | Sales | Cant open [NAME] | Opened it for her, was a AutoCAD drawing
 | 222 | 2012-02-23 00:00:00 | 09:00:00 | 2 min | [NAME] | Sales | Internet Explorer locked from printing | Ended Task then reprinted (print to copier)
 | 223 | 2012-02-24 00:00:00 | 09:20:00 | 2 min | Amber | Sales | Outlook calendar messed up | Nothing I can do the calendar is off - should reset itself
 | 224 | 2012-02-24 00:00:00 | 13:45:00 | 2 min | [NAME] | Materials | Outlook Contact Help | Helped her with Contact attachment
 | 225 | 2012-02-28 00:00:00 | 09:20:00 | 2 min | [NAME] | Sales | Help with document printing | Printed for her found out [NAME] cant open PDF's
 | 226 | 2012-02-28 00:00:00 | 09:30:00 | 10 min | [NAME] | Building 5 | Cant open PDF's | Had to install [NAME]n’t have installed
 | 227 | 2012-02-28 00:00:00 | 14:20:00 | 5 min | [NAME] | Sales | Help with document printing | Had file that needed reformatting to print nice
 | 228 | 2012-02-28 00:00:00 | 15:40:00 | 2 min | [NAME] | Sales | Turned sticky keys on by mistake | Turned it off for her
 | 229 | 2012-02-29 00:00:00 | 11:45:00 | 3 min | [NAME] | Sales | Help Printing something | Printed for her then changed her default program
 | 230 | 2012-03-01 00:00:00 | 08:50:00 | 2 min | Amber | Sales | Issue with Internet Explorer | Site not working properly - [NAME] will check it out
 | 231 | 2012-03-01 00:00:00 | 12:20:00 | 5 min | [NAME] | Shop | Fourmens desk not working | Power was off turned back on
 | 232 | 2012-03-01 00:00:00 | 13:35:00 | 5 min | [NAME] | Shop | UPS PC not printing to Dale B office | Printer was stopped last night all working now
 | 233 | 2012-03-01 00:00:00 | 15:15:00 | 2 min | [NAME] | Sales | Print takes long time to open | Not sure how to fix it - Having her shut down
 | 234 | 2012-03-06 00:00:00 | 09:50:00 | 2 min | Joy | Accounting | Checks printer not working | Checked it out working fine now
 | 235 | 2012-03-06 00:00:00 | 11:25:00 | 3 min | [NAME] | Sales | Help with printing | PDF set to print actual size not fit - changed fit to page
 | 236 | 2012-03-07 00:00:00 | 08:05:00 | 2 min | [NAME] | Sales | Contact Help | Showed her how to copy contacts from email
 | 237 | 2012-03-07 00:00:00 | 08:10:00 | 2 min | Lauren | Sales | .jpg not printing properly | Changed her program to open to Windows Picture Viewer
 | 238 | 2012-03-08 00:00:00 | 11:40:00 | 5 min | [NAME] | Sales | Wire pulled out of floor | Repositioned wire back in floor and checked ink for her
 | 239 | 2012-03-08 00:00:00 | 12:10:00 | 3 min | [NAME] | Sales | Printer not printing | Printer was [NAME] the Jam and Printed
 | 240 | 2012-03-08 00:00:00 | 15:00:00 | 5 min | [NAME] | Shop | Rumba not working at Foremen's Desk | Someone closed Rumba so it wasn’t on the screen
 | 241 | 2012-03-09 00:00:00 | 09:50:00 | 2 min | [NAME] | Sales | Internet Explorer locked from printing | Ended Task then reprinted
 | 242 | 2012-03-12 00:00:00 | 14:15:00 | 3 min | Amber | Sales | Printer Not Working/Printing | Reset printer - LED light was on but printer had no power
 | 243 | 2012-03-13 00:00:00 | 08:40:00 | 5 min | [NAME] | Outside Sales | Cant open Power Point | TC's don't have Power Point had to email him the copy
 | 244 | 2012-03-13 00:00:00 | 13:30:00 | 5 min | [NAME] | Sales | Printing in Excel | The print area was cut off reset it to print all of doc
 | 245 | 2012-03-14 00:00:00 | 14:50:00 | 5 min | [NAME] | Shop | [NAME] issue | Toolbars all off the screen - reset them
 | 246 | 2012-03-15 00:00:00 | 13:35:00 | 3 min | [NAME] | Materials | Receiving delivery failed messages | [NAME] about it not much you can do
 | 247 | 2012-03-15 00:00:00 | 13:40:00 | 10 min | [NAME] | Executive | Virus on his PC | Did a system restore to wipe it out
 | 248 | 2012-03-15 00:00:00 | 16:00:00 | 5 min | Scot | Materials | Excel Issue | Helped him with his Excel Spreadsheet
 | 249 | 2012-03-16 00:00:00 | 08:00:00 | 3 min | [NAME] | Shop | [NAME] | Brightness setting was low, raised it so she could see
 | 250 | 2012-03-19 00:00:00 | 08:30:00 | 10 min | [NAME] | Sales | Cant open a file from attachment | Got it opened for her but was email signature
 | 251 | 2012-03-20 00:00:00 | 10:20:00 | 5 min | Joy | Accounting | P1 Printer not printing | Checked it out, printer was off, turned on, started print
 | 252 | 2012-03-20 00:00:00 | 13:30:00 | 2 min | Amber | Sales | Printer error Insufficient memory | Power Off Power On / Unfrozen
 | 253 | 2012-03-21 00:00:00 | 08:25:00 | 2 min | Stacy E | Accounting | Space bar key not working right | Wasn’t set on keyboard right, reset the key
 | 254 | 2012-03-21 00:00:00 | 08:30:00 | 2 min | [NAME] | Sales | No Power | Circuit breaker switch #31 tripped. Reset it
 | 255 | 2012-03-21 00:00:00 | 08:45:00 | 5 min | Cassie | Sales | Printer not printing | Printer was [NAME] the Jam and Printed
 | 256 | 2012-03-21 00:00:00 | 13:30:00 | 1 min | [NAME] | Shop | Fourmens desk not working | [NAME] was frozen, reset keybored and mouse-working
 | 257 | 2012-03-22 00:00:00 | 09:15:00 | 3 min | Joy | Accounting | Mouse moving to fast | Slowed down the mouse speed and double click speed
 | 258 | 2012-03-23 00:00:00 | 09:00:00 | 2 min | Amber | Sales | Rumba closing on her | Logged off Logged on [NAME] solved
 | 259 | 2012-03-26 00:00:00 | 15:20:00 | 5 min | [NAME] | Sales | Internet Explorer locked from printing | Ended Task then reprinted - print to word
 | 260 | 2012-03-27 00:00:00 | 08:00:00 | 5 min | Joy | Accounting | Deleting two emails at once | Changed the double click speed
 | 261 | 2012-03-27 00:00:00 | 08:45:00 | 2 min | Lauren | Sales | Toolbar missing | Added back the toolbar in Outlook
 | 262 | 2012-03-28 00:00:00 | 09:05:00 | 2 min | Scot | Materials | Picture not printing full screen | Changed default program to Windows Picture Viewer
 | 263 | 2012-03-28 00:00:00 | 10:45:00 | 3 min | [NAME] | Sales | Mouse click backwards | Had her log off and log back in to restart
 | 264 | 2012-03-28 00:00:00 | 12:20:00 | 5 min | [NAME] | Materials | PDF not Printing | Closed out PDF resent to printer
 | 265 | 2012-03-29 00:00:00 | 11:00:00 | 3 min | Lauren | Sales | Excel was printing a lot of blank pages | Formatting all off - showed her print selection
 | 266 | 2012-03-30 00:00:00 | 15:45:00 | 3 min | [NAME] | Materials | Printing not working | Closed out PDF resent to printer
 | 267 | 2012-03-30 00:00:00 | 16:00:00 | 5 min | [NAME] | Materials | [NAME] show desktop not there | Added the shortcut back for her
 | 268 | 2012-04-02 00:00:00 | 08:30:00 | 2 min | [NAME] | Executive | Rumba saving documents | Nothing wrong just showing print log from yesterday
 | 269 | 2012-04-02 00:00:00 | 14:40:00 | 5 min | Amber | Sales | Computer Frozen | Had all windows stuck open couldn’t close or tab
 | 270 | 2012-04-04 00:00:00 | 08:20:00 | 3 min | [NAME] | Sales | Fed-Ex program not working | The tracking service is down - try again later
 | 271 | 2012-04-05 00:00:00 | 09:20:00 | 3 min | Lauren | Sales | [NAME] getting cut off when printing | Copied chart to word and reformatted so she could see
 | 272 | 2012-04-05 00:00:00 | 10:05:00 | 5 min | Amber | Sales | Cant email from Rumba | Error came up 3 times then the 4th time it worked
 | 273 | 2012-04-05 00:00:00 | 10:15:00 | 5 min | [NAME] | Sales | Printer error Insufficient memory | Power Off Power On / Unfrozen
 | 274 | 2012-04-06 00:00:00 | 08:40:00 | 5 min | [NAME] | Sales | File Copies not Printing | Reset rumba print emulation & printer
 | 275 | 2012-04-06 00:00:00 | 09:30:00 | 3 min | Joy | Accounting | Icon shortcut not working | Website might be down all other sites work except one
 | 276 | 2012-04-10 00:00:00 | 10:00:00 | 2 min | [NAME] | Materials | Program wouldn’t close - froze | Ended task from task manager had her reopen it
 | 277 | 2012-04-10 00:00:00 | 15:20:00 | 5 min | [NAME] | Sales | Printer error Insufficient memory | Power Off Power On / Unfrozen
 | 278 | 2012-04-17 00:00:00 | 11:00:00 | 15 min | [NAME] | Sales | Internet Explorer locked from printing | Ended Task then reprinted from my PC
 | 279 | 2012-04-17 00:00:00 | 11:20:00 | 2 min | [NAME] | Sales | Notification every time she prints | Turned off the notification
 | 280 | 2012-04-18 00:00:00 | 08:15:00 | 5 min | [NAME] | Sales | Rumba printing multiple copies | still having issues but it did print, tried on other PC
 | 281 | 2012-04-18 00:00:00 | 11:00:00 | 5 min | [NAME] | Sales | Computer running really slow | Logged off Logged on [NAME] solved
 | 282 | 2012-04-18 00:00:00 | 11:00:00 | 5 min | [NAME] | Sales | Computer running really slow | Logged off Logged on [NAME] solved
 | 283 | 2012-04-18 00:00:00 | 11:00:00 | 5 min | [NAME] | Sales | Computer running really slow | Logged off Logged on [NAME] solved
 | 284 | 2012-04-19 00:00:00 | 10:00:00 | 5 min | [NAME] | Sales | Internet Explorer locked from printing | Ended Task then reprinted for her
 | 285 | 2012-04-19 00:00:00 | 15:25:00 | 2 min | Lauren | Sales | PDF wont open | PDF corrupted has to have customer resend it
 | 286 | 2012-04-20 00:00:00 | 11:00:00 | 1 min | [NAME] | Sales | Send Screen in Rumba not working | Told [NAME] has to fix
 | 287 | 2012-04-20 00:00:00 | 14:30:00 | 10 min | Annette | Sales | File Copies not Printing | [NAME] print emulation & tested
 | 288 | 2012-04-24 00:00:00 | 08:50:00 | 3 min | Scot | Materials | Excel Help | Helped him with his Excel Spreadsheet
 | 289 | 2012-04-26 00:00:00 | 08:55:00 | 5 min | [NAME] | Sales | Internet Explorer locked from printing | Ended Task then had Keli Print it
 | 290 | 2012-04-27 00:00:00 | 09:00:00 | 5 min | [NAME] | Sales | Internet Explorer locked from printing | Ended Task then had [NAME] it
 | 291 | 2012-04-27 00:00:00 | 09:30:00 | 10 min | Scot | Materials | Excel Help | Helped him with his Excel Spreadsheet
 | 292 | 2012-04-30 00:00:00 | 16:50:00 | 2 min | [NAME] | Materials | [NAME] | Error message when sending mail - recreated message
 | 293 | 2012-05-01 00:00:00 | 09:30:00 | 3 min | [NAME] | Executive | Outlook Help | Toolbars missing - showed him how to move them
 | 294 | 2012-05-03 00:00:00 | 12:05:00 | 3 min | [NAME] | Building 6 | [NAME] | [NAME] wasn’t sending, had to take / out of TO field
 | 295 | 2012-05-03 00:00:00 | 13:00:00 | 5 min | [NAME] | Shop | Printer Not Working/Printing | His printer was ended under go printer - started it
 | 296 | 2012-05-07 00:00:00 | 10:40:00 | 5 min | Amber | Sales | Printer Low Memory | [NAME] available memory
 | 297 | 2012-05-07 00:00:00 | 10:45:00 | 5 min | [NAME] | Sales | Printer Low Memory | Changed Amber and [NAME] printer settings to default
 | 298 | 2012-05-08 00:00:00 | 08:30:00 | 5 min | [NAME] | Shop | Fax Machine Issue | Fax error - needed cleaning, opened it up, clean - works
 | 299 | 2012-05-08 00:00:00 | 11:25:00 | 2 min | Joy | Accounting | Reprint an Invoice not working | Had her call [NAME] about resetting it (think it was locked)
 | 300 | 2012-05-09 00:00:00 | 10:50:00 | 1 min | [NAME] | Materials | [NAME] | Helped him save an attachment from email
 | 301 | 2012-05-09 00:00:00 | 13:40:00 | 1 min | [NAME] | Sales | Smaller font wanted larger | Made printing font bigger so it would be easier to read
 | 302 | 2012-05-10 00:00:00 | 09:30:00 | 2 min | [NAME] | Materials | PO not receiving screen freezing | Told her to try it later something might be hung up
 | 303 | 2012-05-10 00:00:00 | 13:40:00 | 3 min | Lauren | Sales | Printer Not Working/Printing | Print job canceled and then hung up - cleared it out
 | 304 | 2012-05-14 00:00:00 | 11:30:00 | 5 min | [NAME] | Sales | Rumba not printing one order | Had [NAME] look at it but not sure, never seen message
 | 305 | 2012-05-14 00:00:00 | 13:30:00 | 5 min | Amber | Sales | Help Printing something | Played with it for a bit and got it printed for her
 | 306 | 2012-05-15 00:00:00 | 08:10:00 | 2 min | [NAME] | Shop | Computer not working | Reinstalled windows - XP wasn’t booting up
 | 307 | 2012-05-15 00:00:00 | 09:00:00 | 3 min | [NAME] | Sales | Printer printing line on paper | Cleaned out printer (suggested new cartridge)
 | 308 | 2012-05-16 00:00:00 | 09:15:00 | 3 min | Nicole | Sales | [NAME] not making it to sender | Showed undeliverable message to [NAME] he will fix
 | 309 | 2012-05-18 00:00:00 | 08:10:00 | 2 min | [NAME] | Executive | Wanted to know if people read his mail | Set up Outlook to notify him when his message is open
 | 310 | 2012-05-18 00:00:00 | 14:00:00 | 10 min | [NAME] | Shop | Cleaning station 8 not working | Checked all wires & connections, Restarted PC
 | 311 | 2012-05-22 00:00:00 | 08:10:00 | 5 min | [NAME] | Executive | Printer Issue | Checked it out, had problem with Rumba print emulation
 | 312 | 2012-05-22 00:00:00 | 09:00:00 | 2 min | Marge | Accounting | [NAME] not forwarding from copier | Saved attachment, created new message, sent mail
 | 313 | 2012-05-24 00:00:00 | 12:20:00 | 5 min | Nina | Accounting | [NAME] not being sent | Changed the email around and resent it
 | 314 | 2012-05-25 00:00:00 | 09:15:00 | 10 min | [NAME] | Materials | Not printing | 11 mbg left on HDD had to free up disk space
 | 315 | 2012-05-25 00:00:00 | 14:45:00 | 3 min | Scot | Materials | Printer not printing | Had a report in Rumba that was hung up ahead of his
 | 316 | 2012-05-29 00:00:00 | 09:45:00 | 5 min | Anne | Materials | Printer Issue | Reset the printer and checked printing
 | 317 | 2012-05-30 00:00:00 | 08:40:00 | 5 min | [NAME] | Executive | Help sending a folder in Email | Showed him how to compress folders for email
 | 318 | 2012-05-31 00:00:00 | 11:15:00 | 2 min | Joy | Accounting | File not opening from Excel | Link was broken for the shortcut, opened it long way
 | 319 | 2012-06-01 00:00:00 | 14:25:00 | 3 min | Amber | Sales | Taskbar stuck - cant switch windows | Ctrl-Alt-Delete, Unlocked, clicked on her remote session
 | 320 | 2012-06-06 00:00:00 | 10:40:00 | 2 min | [NAME] | Sales | Not printing to proper printer | Changed Default Printer
 | 321 | 2012-06-06 00:00:00 | 10:45:00 | 3 min | [NAME] | Sales | Help with transfer to Voice Mail | Showed her how to Transfer a call to Voice Mail
 | 322 | 2012-06-06 00:00:00 | 13:30:00 | 2 min | [NAME] | Accounting | From Field Missing in Outlook | Added From Field back into Outlook
 | 323 | 2012-06-07 00:00:00 | 09:15:00 | 2 min | [NAME] | Materials | [NAME] | Had her close out and log in again, seemed to work
 | 324 | 2012-06-07 00:00:00 | 10:00:00 | 10 min | [NAME] | Materials | Cant open attachment | 0 mbg left on HDD had to free up disk space
 | 325 | 2012-06-13 00:00:00 | 09:20:00 | 2 min | Lauren | Sales | Copy Machine was set to "Portrait" | Switched it back to default "Landscape" Layout
 | 326 | 2012-06-13 00:00:00 | 10:50:00 | 3 min | [NAME] | Accounting | Cant click yes on a window | Window was frozen closed it out and re-opened it
 | 327 | 2012-06-13 00:00:00 | 11:15:00 | 1 min | [NAME] | Materials | Standard Toolbar Missing | Showed her how to add back the toolbar