Spreadsheet: 26fea4a2-f0ca-427f-a75f-e1ec1e0cab27
Sheet: Sheet1

Information Technology | Unnamed: 1 | Unnamed: 2 | Unnamed: 3 | Unnamed: 4 | Unnamed: 5
Foundation
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC01.01 | Academic Foundations | Language Arts Courses | Demonstrate language arts knowledge and skills required to pursue the full-range of career and post-secondary education opportunities within the IT career cluster. | Listen actively.
 |  |  |  | Adapt language (diction/structure, style) for audience, purpose, situation.
 |  |  |  | Collect/organize oral and written information.
 |  |  |  | Compose/edit (agenda, audio-visuals, bibliographies, drafts, forms/documents, notes, oral presentations, reports, technical terminology).
 |  |  |  | Comprehend oral and written information (cause/effect, comparisons/contrasts,  conclusions, context, purpose,  charts/tables/graphs, evaluation/critiques, mood, persuasive text, sequence, summaries, technical matter).
 |  |  |  | Evaluate oral and written information (accuracy, adequacy/sufficiency, appropriateness, clarity, conclusions/solutions, fact/opinion, propaganda, relevancy, validity, relationship of ideas).
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Identify oral and written assumptions, purpose, outcomes/solutions, and propaganda techniques.
 |  |  |  | Predict outcomes/solutions from oral and written information trends.
 |  |  |  | Present formal and  informal speech for the purposes of discussion, supplying/requesting information, interpretation, and persuasion.
 |  |  |  | Use library, text and Internet resources.
ITC01.02 | Academic Foundations | Mathematics Courses | Demonstrate mathematics knowledge and skills required to pursue the full range of career and post-secondary education opportunities within the IT career cluster. | Identify whole numbers, decimals, fractions, complex numbers, polynomials, and geometrical figures.
 |  |  |  | Apply basic arithmetic (addition, subtraction, multiplication, and division) operations.
 |  |  |  | Apply relational (equal, not equal, greater than, less than, etc.) and logical operators in a logical expression.
 |  |  |  | Understand the relationship of data and measurements to the problem.
 |  |  |  | Produce mathematical formulae, expressions, and/or sequence of solution steps from problem statements.
 |  |  |  | Analyze problem statements for missing/irrelevant data, estimate/exact values, inconsistent parameters.
 |  |  |  | Construct charts/tables/graphs from functions and data.
 |  |  |  | Describe problem-solving techniques (e.g., successive approximation, trial and error).
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC01.03 | Academic Foundations | Science Courses | Demonstrate science knowledge and skills required to pursue the full range of career and post-secondary education opportunities within the IT career cluster. | Analyze/evaluate conclusions, conflicting data, controls, data, inferences, limitations, questions, sources of errors, and variables.
 |  |  |  | Use computers for information processing, mathematical applications and problem-solving.
 |  |  |  | Apply/use scientific methods in qualitative and quantitative analysis, data gathering, direct and indirect observation, predictions, and problem identification.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC02.01 | Communications | Language Arts Courses | Comprehend and use reading strategies to learn meaning, technical concepts, vocabulary, and follow instructions. | Determine and use reading strategy (skimming, reading for detail, reading for meaning and critical analysis) to determine purpose of text. | Use reading strategy to achieve intended purpose.
 |  |  |  |  | Identify purpose of text.
 |  |  |  |  | Identify complexity of text.
 |  |  |  |  | Explain purpose of text.
 |  |  |  | Analyze information and read to learn meaning, technical concepts, vocabulary, and follow directions. | Determine relevance, accuracy and appropriateness to purpose.
 |  |  |  |  | Identify complexities and discrepancies in information.
 |  |  |  |  | Analyze information presented in a variety of formats, such as tables, lists, figures.
 |  |  |  |  | Identify key technical concepts and vocabulary.
 |  |  |  |  | Follow all instructions as specifically given.
 |  |  |  | Interpret, transcribe and communicate information, data, and observations to apply information learned from reading to actual practice. | Explain meaning of new terms, vocabulary and concepts.
 |  |  |  |  | Interpret technical materials used.
 |  |  |  |  | Summarize overall meaning of text.
 |  |  |  |  | Write specific steps for applying information to task or new situation.
 |  |  |  |  | Write set of directions for others sharing information learned and applying that to task or new situation.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC02.02 | Communications | Language Arts Courses | Locate, organize and reference written information from various sources to communicate with co-workers and clients/participants. | Locate written information to communicate with co-workers and clients/participants. | Identify topic.
 |  |  |  |  | Conduct search of information using card catalog, keywords, and/or search engines.
 |  |  |  |  | Locate variety of resources such as books, journals, and magazines.
 |  |  |  |  | Locate information from electronic forms including the Internet.
 |  |  |  |  | Organize resources to use key information.
 |  |  |  | Organize information to use in written and oral communications. | Read and take notes from selected resources.
 |  |  |  |  | Prepare outline that emphasizes major points with supporting data.
 |  |  |  |  | Present information in organized, easy-to-follow manner.
 |  |  |  |  | Prepare working bibliography according to [NAME], APA, CBE, or Chicago, depending on the warranted language style.
 |  |  |  | Document the source and proper reference for written information. | Prepare a bibliography according to [NAME], APA, CBE, or Chicago, depending on the warranted language style.
 |  |  |  |  | Use parenthetical, footnotes and endnotes text citations accurately.
 |  |  |  |  | Follow plagiarism and copyright rules and regulations.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC02.03 | Communications | Language Arts Courses | Use correct grammar, punctuation and terminology to write and edit documents. | Compose multi-paragraph writing clearly, succinctly, and accurately to write documents. | Organize and arrange information for effective coherence.
 |  |  |  |  | Report relevant information in order of occurrence.
 |  |  |  |  | Interpret information, data, and observations correctly.
 |  |  |  |  | Present main ideas and supporting facts.
 |  |  |  | Use description of audience and purpose to prepare written documents. | Use technical terms and concepts.
 |  |  |  |  | Incorporate and use references effectively and accurately.
 |  |  |  |  | Report objective and/or subjective information.
 |  |  |  | Use correct grammar, spelling, punctuation and capitalization to prepare written documents. | Use correct grammar and sentence structure.
 |  |  |  |  | Use correct spelling.
 |  |  |  |  | Use correct punctuation and capitalization.
 |  |  |  | Use computer skills to design and develop written and supporting material. | Use word processing software to develop text, charts, graphs or figures correctly.
 |  |  |  |  | Use presentation software to prepare visual support materials.
 |  |  |  |  | Format written documents with correct font and layout for easy reading.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC02.04 | Communications | Language Arts Courses | Develop and deliver formal and informal presentations using appropriate media to engage and inform audiences. | Prepare oral presentation to provide information for intended purpose and audience. | Know subject matter well enough to be independent of written aids.
 |  |  |  |  | Identify characteristics of the audience and adjust to their ability to understand.
 |  |  |  |  | Use technical terms and concepts correctly.
 |  |  |  |  | Use proper organization and structure to achieve coherence of major points.
 |  |  |  | Identify and prepare support materials to accompany oral presentation. | Identify media and visual aids appropriate to understanding of topic.
 |  |  |  |  | Prepare visual aids and support materials for easy viewing and without error.
 |  |  |  |  | Smoothly and efficiently operate any equipment used with support.
 |  |  |  | Deliver presentation to sustain listeners' attention and interest. | Deliver presentation without grammatical error.
 |  |  |  |  | Speak clearly with appropriate volume, rate and gestures while making and maintaining appropriate eye contact.
 |  |  |  |  | Use support materials in the presentation that enhance the understanding of the topic and the interest level of the audience.
 |  |  |  |  | Stay within presentation time parameters.
 |  |  |  |  | Evaluate listeners’ interest and receptiveness.
 |  |  |  |  | Use verbal and nonverbal feedback strategies to engage discussion and adjust message and delivery.
 |  |  |  |  | Respond to questions and comments.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC02.05 | Communications | Language Arts Courses | Interpret verbal and nonverbal behaviors to enhance communication with co-workers and clients/participants. | Interpret verbal behaviors to enhance communication. | Identify verbal cues.
 |  |  |  |  | Observe voice speed, voice quality and tone.
 |  |  |  |  | Explain message conveyed by verbal behaviors.
 |  |  |  | Interpret nonverbal behaviors to enhance communication. | Identify nonverbal cues.
 |  |  |  |  | Observe eye contact, facial expressions, posture, gestures and other body language.
 |  |  |  |  | Explain message conveyed by nonverbal behaviors.
ITC02.06 | Communications | Language Arts Courses | Apply active listening skills to obtain and clarify information. | Interpret message/information given to clarify information. | Determine familiarity of discussion.
 |  |  |  |  | Respond accordingly using appropriate verbal and nonverbal language.
 |  |  |  |  | Explain the message given in your own words.
 |  |  |  | Respond with restatement and clarification techniques to clarify information. | Ask questions to seek or confirm understanding.
 |  |  |  |  | Paraphrase and/or repeat information.
 |  |  |  |  | Record and summarize information in written notes.
 |  |  |  |  | Follow directions and/or respond in a positive way with clear, concise comments.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC02.07 | Communications | Language Arts Courses | Interpret and use tables, charts, and figures to support written and oral communications. | Develop tables, charts and figures to support written and oral communication. | Compile facts and arrange in an organized manner for a table, chart or figure.
 |  |  |  |  | Document sources of data.
 |  |  |  |  | Determine most appropriate way to display data for effective coherence.
 |  |  |  |  | Prepare table, chart, graph or figure for inclusion in publication or presentation.
 |  |  |  | Interpret tables, charts and figures used to support written and oral communication. | Evaluate reference or source of data for authenticity and reliability.
 |  |  |  |  | Explain information presented in tables, charts and figures.
 |  |  |  |  | Prepare written summary of findings expressed in tables, charts and figures.
ITC02.08 | Communications | Language Arts Courses | Demonstrate sensitivity in communicating with a diverse workforce. | Understand factors and strategies for communicating with a diverse workforce. | Identify factors (e.g., culture, ethnicity, equity, special/exceptional needs) that impact communication.
 |  |  |  |  | Identify strategies for successful communication with a diverse workforce.
 |  |  |  | Demonstrate ability to communicate and resolve conflicts with a diverse workforce. | Determine communication style appropriate for listener(s).
 |  |  |  |  | Bridge communication styles.
 |  |  |  |  | Establish guidelines for dealing with conflict.
ITC02.09 | Communications | Language Arts Courses | Conduct meetings. | Plan and schedule meetings. | Plan meeting.
 |  |  |  |  | Set agenda.
 |  |  |  |  | Schedule meeting.
 |  |  |  |  | Reserve meeting room.
 |  |  |  |  | Invite appropriate personnel.
 |  |  |  |  | Identify need for outside speakers.
 |  |  |  |  | Assign someone to take minutes.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Conduct meetings. | Make introductions.
 |  |  |  |  | Invite questions, comments, and group participation.
 |  |  |  |  | Determine appropriate action, time frame, and person accountable for identified tasks.
 |  |  |  |  | Monitor time.
 |  |  |  |  | Publish minutes in timely manner.
ITC02.10 | Communications | Language Arts Courses              #1: Introduction to Information Technology | Build customer relations. | Demonstrate knowledge of organization’s offerings and of customers’ importance to the organization. | Identify organizations' products and services (including own strengths as a sales agent).
 |  |  |  |  | Recognize the importance of all customers to the business.
 |  |  |  | Demonstrate ability to assist customers  in a professional manner. | Determine customers' individual needs.
 |  |  |  |  | Project a professional business image (e.g., appearance, voice, grammar, word usage, enunciation, nonverbal communication).
 |  |  |  |  | Interact with customers and colleagues in a professional (e.g., prompt, friendly, courteous, respectful, helpful, knowledgeable, and understandable) manner.
 |  |  |  | Effectively use organizational protocols and systems to fulfill customer service requirements. | Comply with established business protocols and company policies.
 |  |  |  |  | Communicate company policies to customers.
 |  |  |  |  | Handle merchandise returns in accordance with customer service policy.
 |  |  |  |  | Handle customer complaints in accordance with customer service policy.
 |  |  |  |  | Facilitate customer service through the maintenance of key information systems.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Ensure that customers’ needs are met and that customer base is maintained. | Follow through on commitments made to customers (e.g., special orders, delivery specifications, new items).
 |  |  |  |  | Maintain customer base.
ITC02.11 | Communications | #2: Information Technology Applications | Perform scheduling functions to meet customers' needs. | Schedule customer appointments. | Create calendars/schedules.
 |  |  |  |  | Maintain appointment calendars.
 |  |  |  |  | Process requests for appointments.
 |  |  |  |  | Verify appointments.
 |  |  |  |  | Notify customers of changes in schedule.
 |  |  |  |  | Manage scheduling conflicts.
 |  |  |  | Document results of customer appointments. | Document results.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC03.01 | Problem Solving and Critical Thinking | #3: Fundamentals of Computer Systems | Guide progress in assigned areas of responsibility/accountability. | Set goals. | Set short- and long-term goals for assigned areas of responsibility/accountability.
 |  |  |  |  | Demonstrate commitment to established goals and vision.
 |  |  |  | Monitor and adjust goals. | Obtain support for goals.
 |  |  |  |  | Provide support for goals.
 |  |  |  |  | Monitor goal achievement.
 |  |  |  |  | Adjust goals.
 |  |  |  | Communicate and recognize goal achievement. | Communicate goal achievement.
 |  |  |  |  | Provide recognition for goal achievement.
ITC03.02 | Problem Solving and Critical Thinking | #3: Fundamentals of Computer Systems | Conduct technical research. | Determine audience and information needs. | Identify target audience.
 |  |  |  |  | Define research questions.
 |  |  |  | Gather information. | Determine priorities for the information that should be gathered.
 |  |  |  |  | Identify potential sources of information.
 |  |  |  |  | Target audience/user group as a key information  source.
 |  |  |  |  | Identify subject-matter experts.
 |  |  |  |  | Evaluate potential sources of information based on established criteria (e.g., affordability, relevance).
 |  |  |  |  | Conduct interviews with selected human information sources.
 |  |  |  |  | Gather information from selected print and electronic sources.
 |  |  |  | Evaluate information. | Determine the accuracy and completeness of the information gathered.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC03.03 | Problem Solving and Critical Thinking | #3: Fundamentals of Computer Systems | Produce a quality product/service. | Understand product/service design. | Design product (e.g., using brainstorming, thumbnail sketches, rendering).
 |  |  |  |  | Consider customer satisfaction in determining product characteristics (e.g., usefulness, price, operation, life, reliability, safety, cost of operation).
 |  |  |  | Use reliability factors effectively to plan for and create products/services. | Consider reliability factors (e.g., cost, human, producibility).
 |  |  |  |  | Achieve reliability through maintainability, good design, design simplification, and design redundancy.
 |  |  |  |  | Recognize the relationship of maintainability and reliability.
 |  |  |  |  | Align cost components with quality objectives.
 |  |  |  |  | Classify quality costs (e.g., preventive, evaluation, pre-delivery failures, post-delivery failures).
 |  |  |  | Test and maintain products/services. | Test products for reliability.
 |  |  |  |  | Initiate predictive maintenance procedures.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC03.04 | Problem Solving and Critical Thinking | #4: Introduction to Network Systems                                              #4: Introduction to Information Support and Services                              #4: Fundamentals of Programming and Software Development                          #4: Fundamentals of Digital Communications | Demonstrate knowledge of the process required to evaluate and verify the nature of a problem. | Understand information systems theory and practice. | Demonstrate knowledge of the underlying concepts of the  information systems discipline.
 |  |  |  |  | Demonstrate knowledge of methods for achieving productivity in knowledge work.
 |  |  |  |  | Apply general systems theory to the analysis and development of  an information system.
 |  |  |  |  | Identify procedures for formal problem- solving.
 |  |  |  |  | Demonstrate knowledge of the fundamental concept of information theory and organizational system processes.
 |  |  |  |  | Identify the essential properties of information systems.
ITC03.05 | Problem Solving and Critical Thinking |  | Demonstrate knowledge of the process required to solve a problem. | Understand information systems problem-solving techniques and approaches. | Demonstrate knowledge of problem-solving steps and techniques.
 |  |  |  |  | Summarize application planning, development, and risk management for information system.
 |  |  |  |  | Identify potential problems in system implementation.
 |  |  |  |  | Demonstrate knowledge of the information analysis process.
 |  |  |  |  | Demonstrate knowledge of information technology solutions.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC03.06 | Problem Solving and Critical Thinking | #3: Fundamentals of Computer Systems | Demonstrate an ability to evaluate and verify the appropriateness of a solution to a problem. | Evaluate information systems problem-solving techniques and approaches. | Demonstrate knowledge of decision-making skills and techniques.
 |  |  |  |  | Demonstrate knowledge of critical thinking skills and techniques.
 |  |  |  |  | Summarize application planning, development, and risk management for information system.
 |  |  |  |  | Identify potential problems in system implementation.
 |  |  |  |  | Determine whether prototyping system is feasible.
 |  |  |  |  | Develop a plan using data-oriented techniques.
 |  |  |  |  | Evaluate systems engineering considerations.
 |  |  |  |  | Determine software design process, from specification to implementation.
 |  |  |  |  | Appraise software process and product life-cycle models.
 |  |  |  |  | Assess software design methods and tools.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC03.07 | Problem Solving and Critical Thinking | #3: Fundamentals of Computer Systems | Demonstrate knowledge of information organization principles. | Understand information organization principles. | Demonstrate knowledge of group support technology for common knowledge requirements.
 |  |  |  |  | Demonstrate knowledge of the information analysis process.
 |  |  |  |  | Demonstrate knowledge of information technology solutions.
 |  |  |  |  | Demonstrate knowledge of methods for achieving productivity in knowledge work.
ITC03.08 | Problem Solving and Critical Thinking | #3: Fundamentals of Computer Systems | Demonstrate knowledge of design principles. | Understand and employ design and color principles. | Demonstrate knowledge of the two-dimensional  picture plan.
 |  |  |  |  | Demonstrate knowledge of the principles and elements of design and their relationship to each other.
 |  |  |  |  | Demonstrate knowledge of the nature of color and color harmonies.
 |  |  |  |  | Assess the impact of various color harmonies on a two-dimensional picture plan.
 |  |  |  |  | Assess how color affects the principles of line, value, shape and form.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC04.01 | Information Technology Applications | #2: Information Technology Applications | Use Personal information Management (PIM)/ productivity applications. | Manage personal schedule and contact information. | Identify PIM applications such as [NAME], Lotus Notes, and others.
 |  |  |  |  | Create tasks (to-do) list.
 |  |  |  |  | Manage daily/weekly/monthly schedule using applications such as Notes, [NAME], etc.
 |  |  |  | Create memos and notes. | Create reminder for oneself.
 |  |  |  |  | Create and send notes, informal memos, reminder using PIM applications such as Lotus Notes, [NAME], and others.
ITC04.02 | Information Technology Applications | #2: Information Technology Applications | Use electronic mail applications. | Use email to communicate within and across organizations. | Access email system using login and password functions.
 |  |  |  |  | Access email messages received.
 |  |  |  |  | Create e-mail messages in accordance with established business standards (e.g., grammar, word usage, spelling, sentence structure, clarity, email etiquette).
 |  |  |  |  | Demonstrate knowledge of  email etiquette.
 |  |  |  |  | Send email messages.
 |  |  |  | Use email to share files and documents. | Access email attachments.
 |  |  |  |  | Attach documents to messages.
 |  |  |  |  | Save email messages/attachments.
 |  |  |  |  | Demonstrate knowledge of  contamination protection strategies for email.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC04.03 | Information Technology Applications | #2: Information Technology Applications | Use Internet applications. | Search for information and resources. | Select search engine(s) to use.
 |  |  |  |  | Select appropriate search procedures and approaches.
 |  |  |  |  | Locate information using search engine(s) and Boolean logic.
 |  |  |  |  | Navigate web sites using software functions.
 |  |  |  | Access and evaluate Internet resources. | Access business and technical information using the Internet.
 |  |  |  |  | Access commercial, government, and education resources.
 |  |  |  |  | Evaluate Internet resources (e.g., accuracy of information).
ITC04.04 | Information Technology Applications | #2: Information Technology Applications | Use writing/publishing applications. | Prepare simple documents and other business communications. | Retrieve existing documents.
 |  |  |  |  | Create documents (e.g., letters, memos, reports) using existing forms and templates.
 |  |  |  |  | Safeguard documents using name and save functions.
 |  |  |  |  | Format text using basic formatting functions.
 |  |  |  |  | Employ word processing utility tools (e.g., spell checker, [NAME], thesaurus).
 |  |  |  | Prepare reports and other business communications, integrating graphics and other non-text elements. | Use advanced formatting features (e.g., headers/footers/dropped caps,  and indexing).
 |  |  |  |  | Place graphics in document.
 |  |  |  |  | Enhance publications using different fonts, styles, attributes, justification, etc.
 |  |  |  |  | Enhance publications using paint/draw functions.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Prepare complex publications. | Create new word processing forms, style sheets, and templates.
 |  |  |  |  | Prepare publications using desktop publishing software.
 |  |  |  |  | Format new desktop publishing files.
 |  |  |  |  | Output desktop publishing files.
ITC04.05 | Information Technology Applications | #2: Information Technology Applications | Use presentation applications. | Prepare presentations for training, sales and information sharing. | Create computer presentation and handouts in accordance with basic principles of graphics design and visual communication.
 |  |  |  |  | Insert graphic elements (e.g., graph, clip art, table) in a slide.
 |  |  |  |  | Edit presentations.
 |  |  |  | Deliver presentations, with supporting materials. | Identify hardware items that support presentation software (e.g., scanners, digital cameras, printers, and projection systems).
 |  |  |  |  | Print a single slide, an entire presentation, an outline, and notes.
 |  |  |  |  | Run slide shows manually and automatically.
ITC04.06 | Information Technology Applications | #2: Information Technology Applications | Use spreadsheet applications. | Create a spreadsheet. | Create spreadsheets.
 |  |  |  |  | Retrieve existing spreadsheets.
 |  |  |  |  | Edit spreadsheets.
 |  |  |  |  | Save spreadsheets.
 |  |  |  |  | Print spreadsheets.
 |  |  |  | Perform calculations and analysis on data. | Group worksheets.
 |  |  |  |  | Create charts and graphs from spreadsheets.
 |  |  |  |  | Perform calculations using simple formulas.
 |  |  |  |  | Input/process data using spreadsheet functions.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC04.07 | Information Technology Applications | #2: Information Technology Applications | Use database applications. | Manipulate data elements. | Enter data using a form.
 |  |  |  |  | Locate/replace data using search and replace functions.
 |  |  |  |  | Process data using database functions (e.g., structure, format, attributes, relationships, keys).
 |  |  |  | Manage, analyze and report on interrelated data elements. | Search a database table to locate records.
 |  |  |  |  | Sort data using single- and multiple-field sorts.
 |  |  |  |  | Perform single- and multiple-table queries (e.g., create, run, save).
 |  |  |  |  | Print forms, reports, and results of queries.
 |  |  |  |  | Verify accuracy of output.
ITC04.08 | Information Technology Applications | #2: Information Technology Applications | Use collaborative/groupware applications. | Facilitate group work through management of shared schedule and contact information. | Manage daily/weekly/monthly schedule using applications.
 |  |  |  |  | Maintain shared database of contact information.
 |  |  |  | Facilitate group work through management of shared files and online information. | Organize, store, and share files in network directories.
 |  |  |  |  | Organize, store, and share files using web sites.
 |  |  |  |  | Organize, store, and share files using document libraries or databases.
 |  |  |  | Facilitate group work through instant messaging or virtual meetings. | Participate in virtual group discussions and meetings.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC04.09 | Information Technology Applications | #2: Information Technology Applications | Use computer operations applications. | Manage computer operations. | Apply basic commands of operating system software.
 |  |  |  |  | Employ desktop operating skills.
 |  |  |  | Manage file storage. | Apply appropriate file and disk management techniques.
 |  |  |  |  | Differentiate between files and directories.
 |  |  |  |  | Determine file organization.
 |  |  |  |  | Demonstrate knowledge of the system utilities used for file management.
 |  |  |  | Compress or alter files. | [NAME] file formats.
 |  |  |  |  | Unpack files using compression software.
 |  |  |  |  | [NAME] existing files.
ITC04.10 | Information Technology Applications | #3: Fundamentals of Computer Systems | Use computer-based equipment (containing embedded computers (or processors) used to control electromechanical devices). | Operate computer-driven equipment and machines. | Secure needed supplies and resources.
 |  |  |  |  | Follow power-up and log-on procedures.
 |  |  |  |  | Interact with/respond to system messages using console device.
 |  |  |  |  | Run applications/jobs in accordance with processing procedures.
 |  |  |  |  | Follow log-off and power-down procedure(s).
 |  |  |  | Use installation and operation manuals. | Access needed information using appropriate reference materials.
 |  |  |  | Troubleshoot computer-driven equipment and machines and access support as needed. | Test system using diagnostic tools/software.
 |  |  |  |  | Repair/replace malfunctioning hardware.
 |  |  |  |  | [NAME] software as needed.
 |  |  |  |  | Recover data and/or files.
 |  |  |  |  | Restore system to normal operating standards.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC05.01 | Systems | #3: Fundamentals of Computer Systems | Characterize the nature of business. | Understand types and functions of businesses. | Identify types of business organizations and functions.
 |  |  |  |  | Identify business reporting and information flow.
 |  |  |  |  | Define stakeholder relationships (e.g., customers, employees, shareholders, and suppliers).
 |  |  |  | Understand functions and interactions of departments within a business. | Demonstrate knowledge of the components of a business plan.
 |  |  |  |  | Identify the ways in which organizational functions are interdependent.
 |  |  |  |  | Identify types of communication channels (e.g., formal, informal).
 |  |  |  |  | Define the role of strategic planning in business.
ITC05.02 | Systems | #1: Introduction to Information Technology | Demonstrate knowledge of the nature of IT in business. | Understand the functions of information systems in business. | Determine how business activities interface with data processing functions.
 |  |  |  |  | Differentiate between the role of information systems within a company and their role in a global environment.
 |  |  |  |  | Measure increases in productivity realized by the implementation of information systems.
ITC05.03 | Systems | #1: Introduction to Information Technology | Demonstrate knowledge of the operation of cross-functional teams in achieving project goals. | Understand the importance of cross-functional teams in achieving IT project goals. | Consider the benefits of using a cross-functional team in policy and procedure development.
 |  |  |  |  | Identify desired group and team behavior in an IS context.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC05.04 | Systems | #1: Introduction to Information Technology | Explain/discuss general strategies for maximizing organizational learning and productivity in a high tech environment. | Understand strategies for maximizing productivity in a high tech environment. | Assess the importance of new technologies to future developments and to the future knowledge worker productivity.
 |  |  |  |  | Demonstrate knowledge of methods for achieving productivity in knowledge work.
 |  |  |  |  | Create/maintain an environment supportive of productivity.
ITC06.01 | Safety, Health, and Environmental | #1: Introduction to Information Technology | Maintain a safe working environment. | Understand health and safety standards and concepts in the workplace. | Demonstrate knowledge of the relationship between health, safety, and productivity.
 |  |  |  |  | Identify health and safety standards established by government agencies.
 |  |  |  |  | Access needed safety information using company and manufacturers' references (e.g., procedural manuals, documentation, standards, and flowcharts).
 |  |  |  |  | Ensure maintenance of a clean work area.
 |  |  |  |  | Solve safety problems using problem-solving, decision-making, and critical thinking strategies.
 |  |  |  |  | Demonstrate knowledge of ergonomics and repetitive strain injury.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC07.01 | Leadership and Teamwork | #1: Introduction to Information Technology | Demonstrate knowledge of the skills needed for leadership in the IT environment. | Understand key approaches to successful leadership in the IT environment. | Demonstrate knowledge of how to apply team methods to empower coworkers.
 |  |  |  |  | Establish goals and objectives for IS.
 |  |  |  |  | Define mission and critical success factors.
 |  |  |  |  | Identify desired group and team behavior in an IS context.
ITC07.02 | Leadership and Teamwork | #1: Introduction to Information Technology | Build interpersonal skills with individuals and other team members. | Understand best practices for successful team functioning. | Analyze the interdependence of empathetic listening, synergy, and consensus building.
 |  |  |  |  | Define roles within the group decision-making process.
 |  |  |  |  | Demonstrate knowledge of how to apply team methods to empower coworkers.
 |  |  |  | Apply best practices for successful team functioning. | Apply knowledge of group dynamics.
 |  |  |  |  | Promote teamwork, leadership, and empowerment.
 |  |  |  |  | Identify strategies for fostering creativity.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC08.01 | Ethics and Legal Responsibilities | #1: Introduction to Information Technology | Demonstrate appropriate knowledge and behaviors of legal responsibilities and of positive cyber-citizenry. | Understand legal issues faced by IT professionals. | Demonstrate knowledge of the legal issues that face information technology professionals.
 |  |  |  |  | Identify issues and trends affecting computers and information privacy.
ITC08.02 | Ethics and Legal Responsibilities | #1: Introduction to Information Technology | Demonstrate knowledge of the rights and responsibilities of IT workers. | Understand the rights and responsibilities of IT workers. | Identify generally accepted business ethics.
 |  |  |  |  | Demonstrate knowledge of federal laws governing discrimination and harassment.
 |  |  |  |  | Demonstrate knowledge of key concepts related to employment discrimination.
 |  |  |  |  | Demonstrate sensitivity to diversity, including differences in gender, culture, race, language, physical and mental challenges, and family structures.
 |  |  |  |  | Establish procedures for maintaining the confidentiality of client information.
ITC08.03 | Ethics and Legal Responsibilities | #1: Introduction to Information Technology | Demonstrate knowledge of social, ethical, and legal issues in the information technology field. | Understand ethical issues in the IT field. | Analyze the social implications of decisions made and actions taken as an information technology professional.
 |  |  |  |  | Demonstrate knowledge of the ethical issues that face information technology professionals.
 |  |  |  | Understand legal issues in the IT field. | Determine the practical implications of lawsuits in terms of good will, client relations, the bottom line, diversion of company resources, cash flow and accounts receivable.
 |  |  |  |  | Demonstrate knowledge of basic business law concepts.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC09.01 | Employability and Career Development | #1: Introduction to Information Technology | Explain written organizational policies, rules and procedures to help employees perform their jobs. | Locate appropriate information on organizational policies in handbooks and manuals. | Identify the contents of various organizational publications.
 |  |  |  |  | Determine the appropriate document(s) for specific job responsibilities and work assignments.
 |  |  |  | Discuss how specific organizational policies and rules influence a specific work situation. | Locate and identify specific organizational policy, rule or procedure to assist with a given situation.
 |  |  |  |  | Articulate how a specific organizational policy, rule or procedure will improve a given situation.
ITC09.02 | Employability and Career Development | #1: Introduction to Information Technology | Identify and demonstrate positive work behaviors and personal qualities. | Demonstrate self-discipline, self-worth, positive attitude, and integrity in a work situation. | Demonstrate regular attendance.
 |  |  |  |  | Follow company dress and appearance standards.
 |  |  |  |  | Exhibit pride in work.
 |  |  |  |  | Demonstrate leadership and teamwork.
 |  |  |  | Demonstrate flexibility and willingness to learn new knowledge and skills. | Exhibit ability to handle stress.
 |  |  |  |  | Display initiative and open-mindedness.
 |  |  |  |  | Participate in company orientation and training programs with enthusiasm.
 |  |  |  |  | Identify progressive strategies that will impact efficiency of job.
 |  |  |  | Exhibit commitment to the organization. | Follow established rules, regulations and policies.
 |  |  |  |  | Explain employer/management responsibilities.
 |  |  |  |  | Demonstrate cost effectiveness.
 |  |  |  |  | Demonstrate time management.
 |  |  |  |  | Complete all tasks thoroughly.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC09.03 | Employability and Career Development | #1: Introduction to Information Technology | Identify and explore career opportunities in one or more career pathways. | Locate and identify career opportunities that appeal to personal career goals. | Locate and interpret career information for at least one career cluster.
 |  |  |  |  | Identify job requirements for three career pathways.
 |  |  |  |  | Identify educational and credentialing requirements for three careers.
 |  |  |  | Match personal interests and aptitudes to selected careers. | Identify personal interests and aptitudes.
 |  |  |  |  | Identify job requirements and characteristics of selected careers.
 |  |  |  |  | Compare personal interests and aptitudes with job requirements and characteristics.
 |  |  |  |  | Modify career goals based on results of personal interests and aptitudes with career requirements and characteristics.
ITC09.04 | Employability and Career Development | #1: Introduction to Information Technology | Develop a personal career plan to meet career goals and objectives. | Develop career goal and objectives to plan future career direction. | Identify career that matches individual interests and aptitudes.
 |  |  |  |  | Develop career goal with time frame.
 |  |  |  |  | Identify goals and objectives for reaching and advancing in career.
 |  |  |  | Develop strategies to reach career objectives. | Write a list of strategies for achieving educational requirements.
 |  |  |  |  | Identify strategies for obtaining employment experiences.
 |  |  |  |  | Write a time line for achieving career goals and objectives.
 |  |  |  |  | List alternatives and potential changes.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC09.05 | Employability and Career Development | #1: Introduction to Information Technology | Demonstrate ability to seek and apply for employment. | Use multiple resources to locate job opportunities. | Identify resources for finding employment.
 |  |  |  |  | Analyze resources to determine those that are most appropriate for desired career.
 |  |  |  |  | Compare job requirements with personal qualifications, interests, and aptitudes.
 |  |  |  |  | Select job that matches personal qualifications, interests, and aptitudes.
 |  |  |  | Prepare a resume and letter of application to apply for employment. | Identify prospective employer’s submission requirements.
 |  |  |  |  | Gather information and prepare rough draft of resume.
 |  |  |  |  | Put resume in proper format.
 |  |  |  |  | Write letter of application for specific job opening in correct format, without error.
 |  |  |  | Complete an employment application to obtain employment. | Gather information for application.
 |  |  |  |  | Complete all questions on application with appropriate and honest answers.
 |  |  |  |  | Sign and date application.
 |  |  |  |  | Attach any supporting material required or requested.
 |  |  |  |  | Submit full application package to employers.
 |  |  |  | Interview to obtain employment. | Dress appropriately for interview.
 |  |  |  |  | Exhibit professional conduct before, during and after interview.
 |  |  |  |  | Explain your qualifications and interests clearly and concisely.
 |  |  |  |  | Answer all questions honestly and concisely.
 |  |  |  |  | Write follow-up letter after the interview.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC09.06 | Employability and Career Development | #1: Introduction to Information Technology | Demonstrate ability to evaluate and compare employment opportunities and accept employment. | Evaluate and compare employment opportunity to individual needs and career plan. | Identify job advantages and disadvantages.
 |  |  |  |  | Compare job benefits to individual needs.
 |  |  |  |  | Compare job opportunities and responsibilities to career plan.
 |  |  |  | Accept or reject employment. | Make decision to accept or reject employment.
 |  |  |  |  | Write acceptance or rejection letter without error.
 |  |  |  |  | Complete employment forms upon acceptance.
ITC09.07 | Employability and Career Development | #1: Introduction to Information Technology | Provide examples of how IT is transforming business in various industries. | Understand the impact of IT on business. | Demonstrate knowledge of how both PCs and larger computer systems impact people and are used in business/industry/government and other institutions.
 |  |  |  |  | Demonstrate knowledge of the impact of computers on career pathways in business/industry (e.g., how computers have eliminated and created jobs).
 |  |  |  |  | Demonstrate knowledge of the impact of computers on access to information and information exchange worldwide.
 |  |  |  |  | Demonstrate knowledge of ethical issues that have surfaced in the information age.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC09.08 | Employability and Career Development | #1: Introduction to Information Technology | Demonstrate knowledge of the relationship between lifelong learning and IT career development. | Demonstrate knowledge of IT as a constantly changing and fast growing field. | Identify present and future IT employment opportunities.
 |  |  |  |  | Demonstrate knowledge of the potential impact of IT on future society.
 |  |  |  |  | Identify the importance of lifelong learning in the IT field.
 |  |  |  | Identify education and training requirements for selected career pathway. | Identify certification and/or degree requirements.
 |  |  |  |  | Identify required knowledge and skills for career ladder.
 |  |  |  | Identify education and training opportunities available for selected career pathway. | Research educational and training opportunities.
 |  |  |  |  | Identify present and future IT education and training opportunities.
 |  |  |  |  | Design a lifelong learning plan that ties in with career advancement plan.
ITC09.09 | Employability and Career Development | #1: Introduction to Information Technology | Demonstrate knowledge of career development/progression patterns in the IT industry. | Identify career development patterns in the IT industry. | Identify education and training requirements for IT career pathways.
 |  |  |  | Identify and understand the benefits of membership in professional IT organizations. | Identify professional organizations in the area of information technology.
 |  |  |  |  | Identify benefits derived from membership in specific professional organizations.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC10.01 | Technical Skills | #3: Fundamentals of Computer Systems | Demonstrate knowledge of the hardware components associated with information systems. | Understand the fundamentals of operating systems. | Identify major operating system fundamentals and components.
 |  |  |  | Explain the role of number systems in information systems. | Identify the role the binary system in information systems.
 |  |  |  |  | Demonstrate knowledge of number systems and internal data representation.
 |  |  |  | Identify computer classifications and hardware. | Identify the three main classifications of computers (i.e., [NAME], mid-range, and mainframes).
 |  |  |  |  | Identify major hardware components and their functions.
 |  |  |  |  | Identify the hardware associated with telecommunications functions.
 |  |  |  |  | Identify types of computer storage devices.
 |  |  |  | Understand elements and types of information processing. | Identify the elements of the information processing cycle (i.e., input, process, output, and storage).
 |  |  |  |  | Identify types of processing (e.g., batch, interactive, event-driven, object-oriented).
 |  |  |  | Use available reference tools as appropriate. | Access needed information using company and manufacturers' references (e.g., procedural manuals, documentation, standards, work flowcharts).
ITC10.02 | Technical Skills | #3: Fundamentals of Computer Systems | Demonstrate knowledge of the classes of software associated with information systems. | Explain the key functions and applications of software. | Demonstrate knowledge of the key functions of systems software.
 |  |  |  |  | Demonstrate knowledge of widely used software applications (e.g., word processing, database management, spreadsheet development).
 |  |  |  |  | Demonstrate knowledge of the function and operation of compilers and interpreters.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Understand the range of languages used in software development. | Demonstrate knowledge of the range of languages used in software development.
 |  |  |  | Understand how data is organized in software development. | Demonstrate knowledge of how data is organized in software development.
 |  |  |  | Explain new and emerging classes of software. | Identify new and emerging classes of software.
ITC10.03 | Technical Skills | #3: Fundamentals of Computer Systems | Explore the future of information technologies. | Explain measurement techniques for increased productivity due to information systems implementation. | Measure increases in productivity realized by the implementation of information systems.
 |  |  |  | Identify new IT technologies and assess their potential importance and impact in the future. | Identify new technologies relevant to information technology.
 |  |  |  |  | Assess the importance of new technologies to future developments and to future knowledge worker productivity.
 |  |  |  |  | Identify new and emerging drivers and inhibitors of information technology change.
ITC10.04 | Technical Skills | #3: Fundamentals of Computer Systems | Demonstrate knowledge of basic data communications components and trends. | Explain data communications procedures, equipment and media. | Demonstrate knowledge of key communications procedures.
 |  |  |  |  | Demonstrate knowledge of the uses of data communication equipment.
 |  |  |  |  | Demonstrate knowledge of types of communications media.
 |  |  |  | Understand data transmission codes and protocols. | Demonstrate knowledge of data transmission codes and protocols.
 |  |  |  | Explain the differences between local and wide area networks. | Distinguish between local area networks and wide area networks.
 |  |  |  | Understand data communications trends and issues. | Identify data communication trends.
 |  |  |  |  | Identify major current issues in data communications.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC10.05 | Technical Skills | #2: Information Technology Applications | Demonstrate technical knowledge of the Internet. | Understand Internet protocols. | Demonstrate knowledge of the Transmission Control Protocol/Internet Protocol (TCP/IP) suite.
 |  |  |  |  | Demonstrate knowledge of Simple Network Management Protocol (SNMP).
 |  |  |  |  | Demonstrate knowledge of IP forwarding, encapsulation, and fragmentation.
 |  |  |  | Explain Domain Name Server (DNS). | Demonstrate knowledge of the Domain Name Server (DNS).
 |  |  |  | Understand Internet security issues and systems available for addressing them. | Demonstrate knowledge of Internet security issues.
 |  |  |  |  | Identify available Internet security systems.
ITC10.06 | Technical Skills | #2: Information Technology Applications | Access the Internet. | Use and troubleshoot Internet connection. | Connect to the Internet.
 |  |  |  |  | Test Internet connection.
 |  |  |  | Explain the components of Internet software. | Demonstrate knowledge of the components of Internet software.
 |  |  |  | Install and use Internet software. | Explore browser features.
 |  |  |  |  | Install Internet software.
 |  |  |  |  | Download free software upgrades and shareware from the Internet.
 |  |  |  |  | Unpack files using compression software.
 |  |  |  | Understand virus protection procedures. | Demonstrate acute awareness of virus protection techniques.
ITC10.07 | Technical Skills | #2: Information Technology Applications | Utilize Internet services. | Use web browser software. | Navigate web sites using software functions (e.g., Forward, Back, Go To, [NAME]).
 |  |  |  |  | Bookmark web addresses (URLs).
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Apply search procedures to locate information on the Internet. | Select search engine(s) to use.
 |  |  |  |  | Select appropriate search procedures and approaches.
 |  |  |  |  | Locate information using search engine(s) and Boolean logic.
 |  |  |  | Obtain, compile and evaluate information from the Internet. | Access business and technical information using the Internet.
 |  |  |  |  | Access library catalogs on the Internet.
 |  |  |  |  | Access commercial, government, and education resources.
 |  |  |  |  | Compile a collection of business sites (e.g., finance and investment).
 |  |  |  |  | Evaluate Internet resources (e.g., accuracy of information).
 |  |  |  | Install and download software from the Internet. | Download files from FTP archives.
 |  |  |  |  | Retrieve online tools.
 |  |  |  |  | Download/convert Internet programming files.
 |  |  |  |  | Install/configure web browser.
 |  |  |  |  | Explore the multimedia capabilities of the World Wide Web.
 |  |  |  |  | Add plug-ins and helpers to the web browser.
 |  |  |  |  | Archive files.
 |  |  |  | Use the Internet to communicate and collaborate. | Communicate via email using the Internet.
 |  |  |  |  | Subscribe to mailing lists.
 |  |  |  |  | Participate in newsgroups.
 |  |  |  |  | Explore collaboration tools.
 |  |  |  |  | Participate in online audio and video conferencing.
 |  |  |  |  | Explore electronic commerce.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC10.08 | Technical Skills | #3: Fundamentals of Computer Systems | Install and configure software programs. | Ensure that hardware and software system components are compatible prior to performing installation. | Identify hardware requirements (e.g., processor, memory, disk space, communications, printers, monitors).
 |  |  |  |  | Determine compatibility of hardware and software.
 |  |  |  | Ensure that software to be installed is licensed prior to performing installation. | Verify conformance to licensing agreement.
 |  |  |  | Perform installation accurately and completely, using available resources as needed. | Install given application/system software on various platforms in accordance with manufacturer's procedures.
 |  |  |  |  | Disable/uninstall software that may interfere with installation of new software.
 |  |  |  |  | Differentiate between procedures for an upgrade and for a new installation.
 |  |  |  |  | Differentiate between stand-alone and network installation procedures.
 |  |  |  |  | Select appropriate installation options (e.g., default, customized).
 |  |  |  |  | Configure software to appropriate operating system settings.
 |  |  |  |  | Configure macros, tools, and packages to accomplish simple organizational and personal tasks.
 |  |  |  |  | Convert data files if required.
 |  |  |  |  | Verify software installation and operation.
 |  |  |  | Resolve problems with installation if they occur. | Troubleshoot unexpected results.
 |  |  |  |  | Access needed help using manufacturers' technical help lines or Internet sites.
 |  |  |  |  | Formulate new installation procedure if needed.
 |  |  |  | Perform customization as requested. | Customize software to meet user preferences.
 |  |  |  | Clearly document procedures for future use. | Document step-by-step installation and configuration procedures.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC10.09 | Technical Skills | #3: Fundamentals of Computer Systems | Demonstrate knowledge of web page basics. | Explain the features and functions of web browsing software. | Demonstrate knowledge of the role of browsers in reading files on the World Wide Web (text-only, hypertext).
 |  |  |  |  | Identify how different browsers affect the look of a web page.
 |  |  |  |  | Demonstrate knowledge of the characteristics and uses of plug-ins.
 |  |  |  | Explain the features and functions of web page design software. | Compare/contrast the features and functions of software editors available for designing web pages.
 |  |  |  | Understand the differences between a client and a server. | Differentiate between a client and a server.
 |  |  |  | Understand how bandwidth affects data transmission and on-screen image. | Demonstrate knowledge of how bandwidths affect data transmission and on-screen image.
 |  |  |  | Explain the benefits of hosting a web site on a local server vs. at an ISP (Internet Service Provider). | Compare the advantages and disadvantages of running your own server vs. using a server provider.
ITC10.10 | Technical Skills | #3: Fundamentals of Computer Systems | Operate system. | Configure/modify system as needed. | Secure needed supplies and resources.
 |  |  |  |  | Review automated scheduling software.
 |  |  |  |  | Identify data requirements.
 |  |  |  |  | Identify scheduling priority in programming.
 |  |  |  |  | Build system software command structures using operating system macro facilities for computer systems.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Apply knowledge of operating systems principles to ensure optimal functioning of system. | Apply basic commands of operating system software.
 |  |  |  |  | Apply appropriate file and disk management techniques.
 |  |  |  |  | Employ desktop operating skills.
 |  |  |  |  | Handle materials and equipment in a responsible manner.
 |  |  |  |  | Follow power-up and log-on procedures.
 |  |  |  |  | Interact with/respond to system messages using console device.
 |  |  |  |  | Run applications/jobs in accordance with processing procedures.
 |  |  |  |  | Follow log-off and power-down procedure(s).
 |  |  |  | Use available reference tools as appropriate. | Access needed information using appropriate reference materials.
 |  |  |  | Document procedures and actions. | Develop audit trails.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC10.11 | Technical Skills | #2: Information Technology Applications | Perform standard computer backup procedures. | Explain the need for regular backup procedures. | Recognize the need for regular backup procedures.
 |  |  |  | Configure and maintain backup system. | Load backup software.
 |  |  |  |  | Load compression drive backup software.
 |  |  |  |  | Install surge suppression protection.
 |  |  |  |  | Identify battery backup equipment.
 |  |  |  |  | Maintain battery backup system.
 |  |  |  | Perform backup procedures. | Perform restore operation using backup software.
 |  |  |  |  | Perform restore operation using compression drive backup software.
ITC10.12 | Technical Skills | #2: Information Technology Applications | Describe system components. | Understand CPUs. | Demonstrate knowledge of central processing unit (CPU) control and architecture.
 |  |  |  |  | Identify CPU modes of operations.
 |  |  |  | Understand operating systems. | Demonstrate knowledge of operating system architecture types.
 |  |  |  |  | Identify operating system goals.
 |  |  |  |  | Demonstrate knowledge of operating system structuring methods, layered models, and the object-server model.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) |  | Differentiate between microcomputer, minicomputer, and mainframe operating systems.
 |  |  |  |  | Demonstrate knowledge of network operating systems.
 |  |  |  |  | Define the role of memory management in an operating system.
 |  |  |  |  | Demonstrate knowledge of the commands used to handle tasks in operating systems.
 |  |  |  |  | Demonstrate knowledge of interface theory in an operating system.
 |  |  |  | Understand the fundamentals of operating systems. | Demonstrate knowledge of the basics of process management.
 |  |  |  |  | Demonstrate knowledge of the system utilities used for file management.
ITC10.13 | Technical Skills | #2: Information Technology Applications | Maintain security requirements. | Understand potential security threats to information systems. | Demonstrate knowledge of potential internal and external threats to security.
 |  |  |  | Assess security threats and develop plan to address them. | Maximize threat reduction.
 |  |  |  |  | Assess exposure to security issues.
 |  |  |  |  | Implement countermeasures.
 |  |  |  |  | Ensure compliance with security rules, regulations, and codes.
 |  |  |  |  | Demonstrate knowledge of virus protection strategy.
 |  |  |  |  | Implement security procedures in accordance with business ethics.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Implement and document security procedures. | Maintain confidentiality.
 |  |  |  |  | Load virus detection and protection software.
 |  |  |  |  | Identify sources of virus infections.
 |  |  |  |  | Remove viruses.
 |  |  |  |  | Report viruses in compliance with company standards.
 |  |  |  |  | Implement backup and recovery procedures.
 |  |  |  |  | Follow disaster plan.
 |  |  |  |  | Provide for user authentication (e.g., assign passwords, access level).
 |  |  |  |  | Document security procedures.
ITC10.14 | Technical Skills | #3: Fundamentals of Computer Systems | Employ computer system interfaces. | Configure systems to provide optimal system interfaces. | Define hardware-software interface issues for a computer system.
 |  |  |  |  | Identify standards and issues related to I/O programming and design of I/O interfaces.
 |  |  |  |  | Interface peripheral devices/controllers in the computer system (e.g., software and hardware interrupts, exceptions, Direct Memory Addressing [DMA], bus structures).
 |  |  |  |  | Apply concepts of privileged instructions and protected mode programming.
 |  |  |  |  | Configure peripheral device drivers (e.g., disk, display, printer, modem, keyboard, mouse, network).
 |  |  |  |  | Apply advanced I/O concepts (e.g., disk caching, data compression, extended memory, magnetic disk/CD-ROM storage and formats).
 |  |  |  |  | Allocate disk space, non-sharable resources, and I/O devices.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC10.15 | Technical Skills | #8: Network Systems Maintenance and Support | Maintain system. | Implement queries and reports to provide access to critical system information. | Create a query to extract information from a file.
 |  |  |  |  | Create a query to extract information from multiple files.
 |  |  |  |  | Create reports from queries.
 |  |  |  |  | Create and use logical files.
 |  |  |  |  | Develop a display screen for use with high-level language program.
 |  |  |  |  | Access needed information using appropriate reference materials
 |  |  |  | Ensure that system is functioning optimally. | Monitor system status and performance.
 |  |  |  |  | Run diagnostics.
 |  |  |  |  | Respond to system messages.
 |  |  |  |  | Perform preventive maintenance procedures on computer and peripheral devices.
 |  |  |  |  | Handle materials and equipment in a responsible manner.
 |  |  |  |  | Optimize windows environment to maximize performance of desktop resources.
 |  |  |  |  | Review automated scheduling software.
 |  |  |  | Repair and document system problems. | Repair recoverable problems.
 |  |  |  |  | Restore system.
 |  |  |  |  | Document computer system malfunction(s).
 |  |  |  |  | Document software malfunction(s).
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITC10.16 | Technical Skills | #4: Introduction to Network Systems | Provide support and training. | Provide help desk service to computer users within the organization. | Operate help desk.
 |  |  |  |  | Employ desktop productivity tools.
 |  |  |  |  | Support computer users.
 |  |  |  | Provide training. | Train computer users.
 |  |  |  | Ensure that network is functioning within specifications. | Support Network Operating Center (NOC).
 |  |  |  |  | Demonstrate knowledge of the operations of Network Operating Center (NOC).
ITC10.17 | Technical Skills | #2: Information Technology Applications | Demonstrate a basic knowledge of quality assurance concepts. | Explain the history and standards of key quality management initiatives. | Demonstrate knowledge of the historical evolution of quality assurance/total quality management (e.g., Deming, ISO 9000).
 |  |  |  |  | Demonstrate knowledge of changes brought about by quality leaders in the world.
 |  |  |  |  | Demonstrate knowledge of the ISO 9000 process.
 |  |  |  |  | Demonstrate knowledge of the standards/requirements for the [NAME] award.
 |  |  |  |  | Demonstrate knowledge of successful efforts by industry to improve quality and/or reduce costs.
 |  |  |  | Explain the terminology, role and benefits of quality within an organization. | Demonstrate knowledge of quality management terminology.
 |  |  |  |  | Identify the role of quality within the organization.
 |  |  |  |  | Identify the features and benefits of quality planning.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Explain the elements of a quality management system. | Demonstrate knowledge of the control devices used in functional areas (e.g., SPC, equipment).
 |  |  |  |  | Demonstrate knowledge of the relationship among organizational structures, policies, procedures, and quality assurance.
 |  |  |  |  | Identify internal and external customers.
 |  |  |  |  | Differentiate between prevention and detection.
 |  |  |  |  | Differentiate between variable and attribute data.
 |  |  |  |  | Identify types of control charts.
 |  |  |  |  | Demonstrate knowledge of how statistical techniques are used to control quality (e.g., SPC, DOE, CR).