Spreadsheet: 326209d1403097452-help-reqired-for-preparing-report-from-excel-dump-report-dump
Sheet: dump

Date | Domain | Assigned / Created | Owner Group | Incident ID | Incident Description | Initial Priority | Current Priority | Current Status | [NAME] to System)(Date:DD/MM/YYYY Time: 24 format HH:MM) | Alarm owned | [NAME] time | TT Creation Time (Date:DD/MM/YYYY Time: 24 format HH:MM) | Time to Ticket SLA (TT Creation- Alarm Occurrence Time) | Action Performed | Next Action Required | When | Current Asssignee | Resolved Date | Resolver Group
2014-06-10 00:00:00 | VAS-MSG-P&C | Resolved | FO VAS | INC000000299373 | Critical alarm on NOAH for SDF UK | P3 | P3 | Closed | NA | NA | NA | NA | NA | Closed the INC as per the BO Product comment | No further action required | 2014-06-10 00:00:00 | FO VAS | 2014-05-07 00:00:00 | BO Product
2014-06-10 00:00:00 | VAS-MSG-P&C | Assigned | Three Service Desk | INC000000299902 | Filesystem alerts in HPOV | P3 | P3 | Assigned | NA | NA | NA | NA | NA | After monitoring the file system the file system still 100% so we assigned this to BO VAS | awaiting response | 2014-06-10 00:00:00 | BO VAS | NA | NA
2014-06-10 00:00:00 | VAS-MSG-P&C | Assigned | 2nd Line ICT support | INC000000291687 | Non Ran - No Voicemail Notification / [PHONE] / Jackie Lane. | P3 | P3 | Assigned | NA | NA | NA | NA | NA | Checked sms-Bi logs found sussess logs, attempts are more due to subscriber out of service area. Informed the same | No Further action need | 2014-06-10 00:00:00 | Three service desk | NA | NA
2014-06-10 00:00:00 | VAS-MSG-P&C | Created | FO Product | INC000000299878 | Critical alerts for three.co.uk- 4 probes are failed. | P2 | P2 | Assigned | 2014-06-10 10:20:00 | NA | NA | 2014-06-10 11:20:00 | NA | four probes are down so we have created P2 inc and asked to SD to raised it with the Applied intelligence team | awaiting response | 2014-06-10 00:00:00 | BO Product | NA | NA
2014-06-10 00:00:00 | VAS-MSG-P&C | Created | FO  Messaging | INC000000300171 | [NAME] for the NAI-node:bntps001, bntps002, bntps003. | P3 | P3 | Assigned | 2014-06-10 10:47:00 | NA | NA | 2014-06-10 12:10:00 | NA | As per the BO messaging mail we have created the P3 inc for the same. | awaiting response | 2014-06-10 00:00:00 | BO Messaging | NA | NA
2014-06-10 00:00:00 | VAS-MSG-P&C | Assigned | 2nd line ICT support | INC000000292994 | NON RAN - Unable to Make International Calls / [PHONE] / Mr [NAME] | P3 | P3 | Assigned | NA | NA | NA | NA | NA | As per BO calls blocked by Billing same has been informed to SD. | No Further action need | 2014-06-10 00:00:00 | Three service desk | NA | NA
2014-06-10 00:00:00 | VAS-MSG-P&C | Assigned | BO IREG | INC000000298886 | [Non RAN] Cannot access Internet- Paris- [PHONE] | P3 | P3 | Assigned | NA | NA | NA | NA | NA | EURO Pass not purchased, same has been asked to BO-IREG | No Further action need | 2014-06-10 00:00:00 | BO IREG | NA | NA
2014-06-10 00:00:00 | VAS-MSG-P&C | Assigned | 2nd Line ICT support | INC000000299425 | NON RAN – Unable to call using International Saver code - [PHONE] - Mrs Hamida [NAME] | P3 | P3 | Assigned | NA | NA | NA | NA | NA | for the international sever code most of the ticket handled by FO MCC. | awaiting response | 2014-06-10 00:00:00 | FO MCC | NA | NA
2014-06-10 00:00:00 | VAS-MSG-P&C | Assigned | FO MCC | INC000000300502 | informed to FO MCC to check number of hits for the same. | P4 | P4 | Assigned | NA | NA | NA | NA | NA | We infrom to FO MCC team to get number of count of MO SMS for todays date. | awaiting response | 2014-06-10 00:00:00 | FO MCC | NA | NA
2014-06-10 00:00:00 | VAS-MSG-P&C | Assigned | 2nd line ICT support | INC000000300448 | Non Ran - Unable to receive sms from specific number – [PHONE] – Mr [NAME] | P3 | P3 | Assigned | NA | NA | NA | NA | NA | Checked SMSC no issue found | No Further action need | 2014-06-10 00:00:00 | Three service desk | NA | NA
2014-06-10 00:00:00 | VAS-MSG-P&C | Assigned | 2nd line ICT support | INC000000300416 | NON RAN – Unable to call US numbers using International Saver code - [PHONE] - Mr SHAUN DUFFY | P3 | P3 | Assigned | NA | NA | NA | NA | NA | This issue is taken care by FO MCC Team | No Further action need | 2014-06-10 00:00:00 | Three service desk | NA | NA
2014-06-10 00:00:00 | VAS-MSG-P&C | Resolved | FO VAS | INC000000300502 | filesystem /opt/kabira/backup has exceeded threshold (90%) | P3 | P3 | Closed | NA | NA | NA | NA | NA | file system are under threshold. | No further action need | 2014-06-10 00:00:00 | FO VAS | 2014-06-10 00:00:00 | BO VAS
2014-06-10 00:00:00 | VAS-MSG-P&C | Assigned | 2nd line ICT support | INC000000300478 | Non Ran / Deactivate Monthly Subscription / [PHONE] / Vrajlal Tailor | P3 | P3 | Pending | NA | NA | NA | NA | NA | We put a mail to monac for the deactivation | awaiting response | 2014-06-10 00:00:00 | FO VAS | NA | NA
2014-06-10 00:00:00 | VAS-MSG-P&C | Assigned | Three Service Desk | INC000000298069 | IRL - 17796042 - Delayed SMS Issue - [PHONE] | P3 | P3 | Assigned | NA | NA | NA | NA | NA | Checked BI logs & sent to service desk | No further action required | 2014-06-10 00:00:00 | Three Service Desk | NA | NA
2014-06-10 00:00:00 | VAS-MSG-P&C | Assigned | Three Service Desk | INC000000295879 | RE: "Pay bill by card now" link is in Prod environment (My3 Mobile) | P4 | P4 | Assigned | NA | NA | NA | NA | NA | update on mail | Awaiting response | 2014-06-10 00:00:00 | FO Prod | NA | NA
2014-06-10 00:00:00 | VAS-MSG-P&C | Created | FO VAS | [NAME] | Spike on alarms raised graph for NAI-SA nodes | P2 | P2 | closed | 2014-06-10 10:39:00 | NA | NA | 2014-06-10 10:45:00 | NA | Raised to BO VAS | Awaiting response | 2014-06-10 00:00:00 | BO VAS | 2014-06-10 00:00:00 | BO VAS
2014-06-10 00:00:00 | VAS-MSG-P&C | Assigned | [NAME] | INC000000299862 | In All SAE's OCS FAILURE Observed and OCS ACCESS FAILURE Alarm observed. | P3 | P3 | Assigned | NA | NA | NA | NA | NA | Advided to relate the same to P2 | Awaiting response | 2014-06-10 00:00:00 | [NAME] | NA | NA
2014-06-10 00:00:00 | VAS-MSG-P&C | Assigned | 2nd line ict | INC000000295383 | Non RAN /Unable to Access Internet on the Phone/Mr [NAME] | P3 | P3 | Assigned | NA | NA | NA | NA | NA | Checked & assigned to FO Provisioning | Awaiting response | 2014-06-10 00:00:00 | FO Prov | NA | NA
2014-06-10 00:00:00 | VAS-MSG-P&C | Assigned | FO VAS | INC000000289757 | Major alarm on 3DS: TS TRA: RADIUS decode failure - (Accounting-Stop) | P3 | P3 | closed | NA | NA | NA | NA | NA | Closing INC | No Action | 2014-06-10 00:00:00 | NA | 2014-06-10 00:00:00 | [NAME]
2014-06-10 00:00:00 | VAS-MSG-P&C | Created | FO VAS | INC000000300321 | NAI-SA 14 ,user session not found for this node | P1 | P1 | Closed | 2014-06-10 15:30:00 | NA | NA | 2014-06-10 15:36:00 | NA | Raised BO VAS | no action | 2014-06-10 00:00:00 | NA | 2014-06-10 00:00:00 | BO VAS
2014-06-10 00:00:00 | VAS-MSG-P&C | Created | FO Messaging | INC000000300306 | Mail Relay ukmrpl004 Queue [ukmrpl004_queue] went above threshold of 1000 with 2456 | P3 | P3 | Closed | 2014-06-10 14:16:00 | NA | NA | NA | NA | Raised to mail Bo Messaging | No action | 2014-06-10 00:00:00 | NA | 2014-06-10 00:00:00 | FO VAS
2014-06-10 00:00:00 | VAS-MSG-P&C | Assigned | Service Desk | INC000000300181 | VM silent message | P4 | P4 | Assigned | NA | NA | NA | NA | NA | Check & assigned to Service desk | No Action | 2014-06-10 00:00:00 | NA | NA | NA
2014-06-10 00:00:00 | VAS-MSG-P&C | Assigned | Operations support | INC000000299416 | three.co.uk in IE | P3 | P3 | Assigned | NA | NA | NA | NA | NA | Checked the link in IE and not working properly, its working in firefox and crome. Ticket assigned to CRM team | Awaiting response | 2014-06-10 00:00:00 | FO CRM & Others | NA | NA
2014-06-10 00:00:00 | VAS-MSG-P&C | Assigned | 2nd Line ICT Support | INC000000292819 | tethering not working | P3 | P3 | Assigned | NA | NA | NA | NA | NA | ticket assigned to MPC FO for velocent logs | Awaiting response | 2014-06-10 00:00:00 | FO Mobile Packet Core | NA | NA
2014-06-10 00:00:00 | VAS-MSG-P&C | Assigned | Wholesale support | INC000000299256 | MT SMS issue | P3 | P3 | Assigned | NA | NA | NA | NA | NA | issue with the number format | Awaiting response | 2014-06-10 00:00:00 | Three Service Desk | NA | NA
2014-06-10 00:00:00 | VAS-MSG-P&C | Assigned | 2nd Line ICT Support | INC000000294018 | tethering not working | P3 | P3 | Assigned | NA | NA | NA | NA | NA | ticket assigned to MPC FO for analysis | Awaiting response | 2014-06-10 00:00:00 | FO Mobile Packet Core | NA | NA
2014-06-10 00:00:00 | VAS-MSG-P&C | Assigned | 2nd Line ICT Support | INC000000295383 | unable to access internet | P3 | P3 | Assigned | NA | NA | NA | NA | NA | assined to FO MPC for logs | Awaiting response | 2014-06-10 00:00:00 | FO Mobile Packet Core | NA | NA
2014-06-10 00:00:00 | VAS-MSG-P&C | Assigned | 2nd Line ICT Support | INC000000300468 | SMSC logs required | P4 | P4 | Assigned | NA | NA | NA | NA | NA | SMSC logs shared with SD | No further action required | 2014-06-10 00:00:00 | Three Service Desk | NA | NA
2014-06-10 00:00:00 | VAS-MSG-P&C | Created | FO VAS | INC000000298946 | high disk usage on bntps102 | P3 | P3 | Closed | NA | NA | NA | NA | NA | raised ticket with BO VAS | No further action required | NA | BO VAS | NA | NA