Spreadsheet: 96380d1295797374-sumproduct-issue-sumproduct-2
Sheet: Tables

 | D ) Total Annual Outages by Change Type |  |  |  |  |  |  |  |  | A) NA Total Events by Severity
 | Source from Raw data 1 |  |  |  |  |  |  |  |  | Source from Raw Data 2 |  |  |  |  |  |  |  |  | Group | Jan-10 | Feb-10 | Mar-10 | Apr-10 | May-10 | Jun-10 | Jul-10 | Aug-10 | Sep-10 | Oct-10 | Nov-10 | Dec-10 | YTD Total
 | Last 12 Months | Sev1 | Sev2 | Sev3 | Sev4 | Sev5 | Total |  |  | Month | Sev1 | Sev2 | Sev3 | Sev4 | Sev5 | Total |  |  | ASP - Release Related | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
Change Type | BAU | 0 | 0 | 0 | 0 | 0 | 0 |  |  | Jan'10 |  |  |  |  |  | 0 |  |  | aspna_ade | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1
 | Minor | 0 | 0 | 0 | 0 | 0 | 0 |  |  | Feb'10 |  |  |  |  |  | 0 |  |  | aspna_auto | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 2
 | Standard | 0 | 0 | 0 | 0 | 0 | 0 |  |  | Mar'10 |  |  |  |  |  | 0 |  |  | aspna_client_serv | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Major | 0 | 0 | 0 | 0 | 0 | 0 |  |  | Apr'10 |  |  |  |  |  | 0 |  |  | aspna_commerical | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Emergency | 0 | 0 | 0 | 0 | 0 | 0 |  |  | May'10 |  |  |  |  |  | 0 |  |  | aspna_crn | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 2
 | No Change | 0 | 0 | 0 | 0 | 0 | 0 |  |  | Jun'10 |  |  |  |  |  | 0 |  |  | aspna_eagent | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Totals | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  | Jul'10 |  |  |  |  |  | 0 |  |  | aspna_ecls | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  |  |  |  |  |  |  |  | Aug'10 |  |  |  |  |  | 0 |  |  | aspna_e-cms | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1
 | Jan'10 | Sev1 | Sev2 | Sev3 | Sev4 | Sev5 | Total |  |  | Sep'10 |  |  |  |  |  | 0 |  |  | aspna_edge | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | BAU |  |  |  |  |  |  |  |  | Oct'10 |  |  |  |  |  | 0 |  |  | aspna_facts | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1
 | Minor |  |  |  |  |  |  |  |  | Nov'10 |  |  |  |  |  | 0 |  |  | aspna_farmers_life | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Standard |  |  |  |  |  |  |  |  | Dec'10 |  |  |  |  |  | 0 |  |  | aspna_foremost | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1
 | Major |  |  |  |  |  |  |  |  | Year-to-date Total | 0 | 0 | 0 | 0 | 0 | 0 |  |  | aspna_hpbs | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Emergency |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | aspna_home | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | No Change |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | aspna_qm | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1
 | Totals | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  | B) NA Total Problems caused by Change |  |  |  |  |  |  |  |  | aspna_rtd | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  |  |  |  |  |  |  |  | Source from Raw data 1 |  |  |  |  |  |  |  |  | aspna_servicepoint | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 2
 | Feb'10 | Sev1 | Sev2 | Sev3 | Sev4 | Sev5 | Total |  |  | Month | Sev1 | Sev2 | Sev3 | Sev4 | Sev5 | Total |  |  | aspna_sap_dev | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | BAU |  |  |  |  |  |  |  |  | Jan'10 |  |  |  |  |  | 0 |  |  | aspna_soa_admin | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Minor |  |  |  |  |  |  |  |  | Feb'10 |  |  |  |  |  | 0 |  |  | aspna_usams_ais | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Standard |  |  |  |  |  |  |  |  | Mar'10 |  |  |  |  |  | 0 |  |  | aspna_usams_ccweb | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Major |  |  |  |  |  |  |  |  | Apr'10 |  |  |  |  |  | 0 |  |  | aspna_usams_ciid | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1
 | Emergency |  |  |  |  |  |  |  |  | May'10 |  |  |  |  |  | 0 |  |  | aspna_usams_cms | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1
 | No Change |  |  |  |  |  |  |  |  | Jun'10 |  |  |  |  |  | 0 |  |  | aspna_usams_corpan | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Totals | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  | Jul'10 |  |  |  |  |  | 0 |  |  | aspna_usams_dbl | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  |  |  |  |  |  |  |  | Aug'10 |  |  |  |  |  | 0 |  |  | aspna_usams_ddc | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1
 | Mar'10 | Sev1 | Sev2 | Sev3 | Sev4 | Sev5 | Total |  |  | Sep'10 |  |  |  |  |  | 0 |  |  | [NAME] | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | BAU |  |  |  |  |  |  |  |  | Oct'10 |  |  |  |  |  | 0 |  |  | aspna_usams_ezacce | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 1
 | Minor |  |  |  |  |  |  |  |  | Nov'10 |  |  |  |  |  | 0 |  |  | aspna_usams_ezbyad | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Standard |  |  |  |  |  |  |  |  | Dec'10 |  |  |  |  |  | 0 |  |  | aspna_usams_iram | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Major |  |  |  |  |  |  |  |  | Year-to-date Total | 0 | 0 | 0 | 0 | 0 | 0 |  |  | aspna_usams_pcr | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1
 | Emergency |  |  |  |  |  |  |  |  | YTD Average | 0 | 0 | 0 | 0 | 0 | 0 |  |  | aspna_usams_rams | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | No Change |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | aspna_usams_ri | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Totals | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  | C) NA Total Problems by LSA (OCM3) |  |  |  |  |  |  |  |  | aspna_usams_rie | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 1
 |  |  |  |  |  |  |  |  |  | Source from Raw data 1 |  |  |  |  |  |  |  |  | aspna_usams_riskpro | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Apr'10 | Sev1 | Sev2 | Sev3 | Sev4 | Sev5 | Total |  |  | Month | Canada | Exchg | Mngmt | ZNA | All |  |  |  | aspna_usams_workbench | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 1
 | BAU |  |  |  |  |  |  |  |  | Jan'10 |  |  |  |  |  |  |  |  | aspna_usams_zcenter | 1 | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 3
 | Minor |  |  |  |  |  |  |  |  | Feb'10 |  |  |  |  |  |  |  |  | aspna_usams_zsoa | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Standard |  |  |  |  |  |  |  |  | Mar'10 |  |  |  |  |  |  |  |  | aspna_usams_zspire | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Major |  |  |  |  |  |  |  |  | Apr'10 |  |  |  |  |  |  |  |  | Bristol West | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Emergency |  |  |  |  |  |  |  |  | May'10 |  |  |  |  |  |  |  |  | Foremost CSC | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | No Change |  |  |  |  |  |  |  |  | Jun'10 |  |  |  |  |  |  |  |  | HelpPoint | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Totals | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  | Jul'10 |  |  |  |  |  |  |  |  | ispna_caz_intel | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  |  |  |  |  |  |  |  | Aug'10 |  |  |  |  |  |  |  |  | ispna_caz_oprs/prod | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | May'10 | Sev1 | Sev2 | Sev3 | Sev4 | Sev5 | Total |  |  | Sep'10 |  |  |  |  |  |  |  |  | ispna_dcs_automation-dist | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | BAU |  |  |  |  |  |  |  |  | Oct'10 |  |  |  |  |  |  |  |  | ispna_dcs_automation-mf | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Minor |  |  |  |  |  |  |  |  | Nov'10 |  |  |  |  |  |  |  |  | ispna_dcs_facilites_okc | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Standard |  |  |  |  |  |  |  |  | Dec'10 |  |  |  |  |  |  |  |  | ispna_dcs_facilites_sch | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Major |  |  |  |  |  |  |  |  | Year-to-date Total | 0 | 0 | 0 | 0 | 0 |  |  |  | ispna_dcs_ladc | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Emergency |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_distsvc_ops | 1 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 4
 | No Change |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_dcs_prod_inet | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 2 | 2 | 0 | 0 | 0 | 7
 | Totals | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  |  |  |  |  |  |  |  |  |  | ispna_dcs_tape-dist | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_dcs_tape-mf | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Jun'10 | Sev1 | Sev2 | Sev3 | Sev4 | Sev5 | Total |  |  |  |  |  |  |  |  |  |  |  | ispna_distsvc-sch_storage-dist | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | BAU |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_dist_security | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2
 | Minor |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_distsvc_gad | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 1 | 0 | 0 | 0 | 3
 | Standard |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_distsvc_grdc | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Major |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_distsvc_internet | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Emergency |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_distsvc_ladc | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | No Change |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_distsvc_notes | 2 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 6
 | Totals | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  |  |  |  |  |  |  |  |  |  | ispna_distsvc_okdc | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_distsvc_storage-dist | 0 | 0 | 1 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 3
 | Jul'10 | Sev1 | Sev2 | Sev3 | Sev4 | Sev5 | Total |  |  |  |  |  |  |  |  |  |  |  | ispna_distsvc-sch_storage-dist | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | BAU |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_distsvc_tech | 0 | 2 | 0 | 2 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 5
 | Minor |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_distsvc_termsvr | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 1 | 0 | 0 | 3
 | Standard |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_distsvc_unix | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 2
 | Major |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_ewp_swd | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1
 | Emergency |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_filenet_p8 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | No Change |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_firewall | 0 | 0 | 1 | 0 | 1 | 2 | 0 | 1 | 0 | 0 | 0 | 0 | 5
 | Totals | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  |  |  |  |  |  |  |  |  |  | ispna_netwksvc_engineering | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 1 | 0 | 0 | 0 | 1 | 4
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_netwksvc_support | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 3
 | Aug'10 | Sev1 | Sev2 | Sev3 | Sev4 | Sev5 | Total |  |  |  |  |  |  |  |  |  |  |  | ispna_netwksvc_telecom-w | 0 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3
 | BAU |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_netwkvoice_ops | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1
 | Minor |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_netwkvoice_support | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Standard |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_ngito_datacenter_okdc | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 2
 | Major |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_nt_platform_support | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Emergency |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_nt_terminal_server | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2
 | No Change |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_servicepoint_telecom | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1
 | Totals | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  |  |  |  |  |  |  |  |  |  | ispna_ts_cics | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_ts_dbase-mf | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Sep'10 | Sev1 | Sev2 | Sev3 | Sev4 | Sev5 | Total |  |  |  |  |  |  |  |  |  |  |  | ispna_ts_dbal-bal | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | BAU |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_ts_dbase-dist | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Minor |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_ts_dbase-specialty | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Standard |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_ts_dir_svc_ldap | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Major |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_ts_notes | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1
 | Emergency |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_ts_storage-mf | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | No Change |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_ts_mq | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Totals | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  |  |  |  |  |  |  |  |  |  | ispna_ts_os390 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 2
 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ispna_ts_vtam-tcp_ip | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Oct'10 | Sev1 | Sev2 | Sev3 | Sev4 | Sev5 | Total |  |  |  |  |  |  |  |  |  |  |  | ispna_ts_websphere | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2
 | BAU |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | supeu_csc-na-ewp2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Minor |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ZDU/UUG | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Standard |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | ZNA ASP | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Major |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Vendor | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Emergency |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Wintel | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | No Change |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | Unknown - TBD | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Totals | 0 | 0 | 0 | 0 | 0 | 0 | 0 |  |  |  |  |  |  |  |  |  |  | YTD Total | 6 | 11 | 6 | 10 | 5 | 7 | 6 | 12 | 8 | 9 | 1 | 4 | 85
 | Nov'10 | Sev1 | Sev2 | Sev3 | Sev4 | Sev5 | Total
 | BAU
 | Minor
 | Standard
 | Major
 | Emergency
 | No Change
 | Totals | 0 | 0 | 0 | 0 | 0 | 0 | 0
 | Dec'10 | Sev1 | Sev2 | Sev3 | Sev4 | Sev5 | Total
 | BAU
 | Minor
 | Standard
 | Major
 | Emergency
 | No Change
 | Totals | 0 | 0 | 0 | 0 | 0 | 0 | 0