Spreadsheet: 885391d1734932648-dashboard-without-pivot-tables-only-formula-and-functions-dummy-data
Sheet: source_audit

Team Manager | Area Manager | Wave | Fiscal Month | Fiscal Week | Fiscal Day | Agent Name | Topic (bot) | Sub Topic (expert UDT) | Sub Topic (QSA UDT) | Average Handle Time (sec) | Outcome | RCA | Notes | Somewhat Satisfied | Neutral | Somewhat Dissatified | Dissatisfied | RCA Classification | Accurate | Underenforcement | Overenforcement | Negative Outcome | Team | Date_Value | Quarter
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P05 | 2024P05W4 | 2023-05-08 | Aston Bran | Energy/Power |  | Battery Runtime | 15.43 | 2 | Somewhat Dissatisfied | 0 | 0 | 0 | 1 | 0 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P06 | 2024P06W3 | 2023-05-09 | Aston Bran | Energy/Power |  | Battery Runtime | 7.98 | 2 | Dissatisfied | 0 | 0 | 0 | 0 | 1
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P07 | 2024P07W2 | 2023-05-29 | Aston Bran | Energy/Power |  | Battery Runtime | 19.7 | 1 | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P07 | 2024P07W4 | 2023-05-08 | Aston Bran | Energy/Power |  | Battery Runtime | 21.42 | 2 | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P05 | 2024P05W1 | 2023-05-10 | Aston Bran | [NAME] |  | Reset password | 28.17 | 1 | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P06 | 2024P06W3 | 2023-05-23 | Aston Bran | [NAME] |  | Reset password | 13.43 | 2 | Satisfied | 1 | 0 | 0 | 0 | 0
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P07 | 2024P07W3 | 2023-05-23 | Aston Bran | [NAME] |  | Reset password | 2.75 | 1 | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P06 | 2024P06W2 | 2023-05-08 | [NAME] | Energy/Power |  | Battery Runtime | 9.98 | 3 | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P07 | 2024P07W1 | 2023-05-08 | [NAME] | Energy/Power |  | Battery Runtime | 13.32 | 2 | Neutral | 0 | 0 | 1 | 0 | 0 | Negative
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P04 | 2024P04W3 | 2023-05-08 | [NAME] | [NAME] |  | Reset password | 13.42 | 3 | Neutral | 0 | 0 | 1 | 0 | 0 | Negative
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P07 | 2024P07W5 | 2023-05-08 | [NAME] | Settings |  | Passcode | 11.27 | 1 | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P04 | 2024P04W1 | 2023-05-08 | [NAME] | Energy/Power |  | Battery Runtime | 9.55 | 2 | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P04 | 2024P04W3 | 2023-05-08 | [NAME] | [NAME] |  | Reset password | 9.3 | 2 | Somewhat Dissatisfied | 0 | 0 | 0 | 1 | 0 | Negative
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P06 | 2024P06W1 | 2023-05-09 | [NAME] | [NAME] |  | Reset password | 9.22 | 1 | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P06 | 2024P06W3 | 2023-05-09 | [NAME] | [NAME] |  | Reset password | 44.57 | 2 | Somewhat Satisfied | 0 | 1 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P08 | 2024P08W3 | 2023-05-10 | [NAME] | [NAME] |  | Reset password | 12.02 | 3 | Satisfied | 1 | 0 | 0 | 0 | 0
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P08 | 2024P08W2 | 2023-05-10 | [NAME] | Settings |  | Passcode | 16.13 | 3 | Somewhat Dissatisfied | 0 | 0 | 0 | 1 | 0 | Negative
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P06 | 2024P06W2 | 2023-05-11 | [NAME] | Energy/Power |  | Battery Runtime | 2.77 | 2 | Neutral | 0 | 0 | 1 | 0 | 0 | Negative
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P08 | 2024P08W4 | 2023-05-11 | [NAME] | Energy/Power |  | Battery Runtime | 15.42 | 1 | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P02 | 2024P02W1 | 2023-05-11 | [NAME] | [NAME] |  | Reset password | 5.33 | 2 | Somewhat Satisfied | 0 | 1 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P03 | 2024P03W2 | 2023-05-11 | [NAME] | [NAME] |  | Reset password | 20.17 | 1 | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P03 | 2024P03W2 | 2023-05-12 | [NAME] | [NAME] |  | Reset password | 26.12 | 1 | Somewhat Satisfied | 0 | 1 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P06 | 2024P06W2 | 2023-05-22 | [NAME] | [NAME] |  | Reset password | 10.63 | 3 | Somewhat Satisfied | 0 | 1 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P06 | 2024P06W4 | 2023-05-22 | [NAME] | [NAME] |  | Reset password | 5.33 | 1 | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P08 | 2024P08W4 | 2023-05-22 | [NAME] | [NAME] |  | Reset password | 53.7 | 2 | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P08 | 2024P08W3 | 2023-05-23 | [NAME] | [NAME] |  | Reset password | 21.35 | 2 | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
Elise Stevens | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P07 | 2024P07W4 | 2023-05-23 | [NAME] | Energy/Power |  | Will Not Power On | 21.48 | 2 | Neutral | 0 | 0 | 1 | 0 | 0 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P06 | 2024P06W2 | 2023-05-23 | [NAME] | Energy/Power |  | Battery Runtime | 13.57 | 1 | Satisfied | 1 | 0 | 0 | 0 | 0
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P08 | 2023P08W3 | 2023-05-24 | [NAME] | [NAME] |  | Reset password | 20.33 | 1 | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P08 | 2023P08W3 | 2023-05-27 | [NAME] | [NAME] |  | Reset password | 15.27 | 2 | Dissatisfied | 0 | 0 | 0 | 0 | 1 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P08 | 2023P08W4 | 2023-05-27 | [NAME] | [NAME] |  | Reset password | 37.22 | 1 | Somewhat Satisfied | 0 | 1 | 0 | 0 | 0
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P07 | 2024P07W1 | 2023-05-27 | [NAME] | [NAME] |  | Reset password | 18.62 | 1 | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P07 | 2024P07W4 | 2023-05-30 | [NAME] | [NAME] |  | Reset password | 5.53 | 3 | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P08 | 2024P08W1 | 2023-05-31 | [NAME] | [NAME] |  | Reset password | 21.28 | 2 | Dissatisfied | 0 | 0 | 0 | 0 | 1 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P09 | 2024P09W1 | 2023-06-01 | [NAME] | [NAME] |  | Reset password | 11.23 | 2 | Somewhat Dissatisfied | 0 | 0 | 0 | 1 | 0 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P08 | 2024P08W4 | 2023-06-01 | [NAME] | Settings |  | Keyboard | 21.1 | 2 | Dissatisfied | 0 | 0 | 0 | 0 | 1 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P05 | 2024P05W4 | 2023-06-01 | [NAME] | Energy/Power |  | Will Not Power On | 21 | 3 | Satisfied | 1 | 0 | 0 | 0 | 0
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P10 | 2023P10W2 | 2023-06-01 | [NAME] | Energy/Power |  | Battery Runtime | 8.27 | 2 | Somewhat Dissatisfied | 0 | 0 | 0 | 1 | 0 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P10 | 2023P10W5 | 2023-06-03 | [NAME] | Energy/Power |  | Battery Runtime | 10.93 | 1 | Satisfied | 1 | 0 | 0 | 0 | 0
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P02 | 2024P02W3 | 2023-05-26 | [NAME] | Energy/Power |  | Battery Runtime | 23.95 | 1 | Satisfied | 1 | 0 | 0 | 0 | 0
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P06 | 2024P06W2 | 2023-05-22 | [NAME] | Energy/Power |  | Battery Runtime | 23.55 | 2 | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2024P08 | 2024P08W2 | 2023-05-08 | [NAME] | Energy/Power |  | Battery Runtime | 7.93 | 1 | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
Rolland [NAME] | OS Lvl 2 Phone | OS Lvl 2 Phone | 2023P08 | 2023P08W3 | 2023-05-08 | [NAME] | [NAME] |  | Reset password | 5.85 | 1 | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P09 | 2024P09W2 | 2023-05-09 | [NAME] | [NAME] |  | Reset password | 7.92 | 1 | Satisfied | 1 | 0 | 0 | 0 | 0
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P09 | 2024P09W2 | 2023-05-09 | [NAME] | [NAME] |  | Reset password | 21.27 | 1 | Somewhat Satisfied | 0 | 1 | 0 | 0 | 0 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P09 | 2024P09W2 | 2023-05-09 | [NAME] | [NAME] |  | Reset password | 22.73 | 2 | Dissatisfied | 0 | 0 | 0 | 0 | 1 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P09 | 2024P09W2 | 2023-05-09 | [NAME] | [NAME] |  | Reset password | 12.25 | 1 | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P09 | 2024P09W2 | 2023-05-09 | [NAME] | [NAME] |  | Reset password | 0.45 | 1 | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P09 | 2024P09W2 | 2023-05-09 | [NAME] | [NAME] |  | Reset password | 6.07 | 2 | Somewhat Satisfied | 0 | 1 | 0 | 0 | 0 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P09 | 2024P09W2 | 2023-05-09 | [NAME] | [NAME] |  | Reset password | 12.6 | 3 | Satisfied | 1 | 0 | 0 | 0 | 0
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P09 | 2024P09W2 | 2023-05-09 | [NAME] | [NAME] |  | Reset password | 8.83 | 3 | Somewhat Satisfied | 0 | 1 | 0 | 0 | 0 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P09 | 2024P09W2 | 2023-05-09 | [NAME] | [NAME] |  | Reset password | 13.85 | 3 | Satisfied | 1 | 0 | 0 | 0 | 0 | Positive
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P09 | 2024P09W2 | 2023-05-09 | [NAME] | Energy/Power |  | Will Not Power On | 12.58 | 2 | Somewhat Dissatisfied | 0 | 0 | 0 | 1 | 0 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P09 | 2024P09W2 | 2023-05-09 | [NAME] | Energy/Power |  | Will Not Power On | 8.93 | 2 | Satisfied | 1 | 0 | 0 | 0 | 0 | Negative
[NAME] | OS Lvl 1 Phone | OS Lvl 1 Phone | 2023P09 | 2024P09W2 | 2023-05-09 | [NAME] | Energy/Power |  | Will Not Power On | 41.78 | 2 | Dissatisfied | 0 | 0 | 0 | 0 | 1 | Negative