Spreadsheet: 136060d1326390116-avergeif-statement-satisfaction-surveys-q1-2012
Sheet: Data Input

Facility ID | Facility Name | Pharmacy | RSA | Division | [NAME] | Time Period | Submitted By | Type | Average Score | Ease of ordering (e.g. fax, phone) process | Medication accuracy (i.e. Right Drug/Right Patient) | Routine scheduled deliveries are on time | Stats are delivered within an appropriate timeframe | Medical Records are accurate | Medical Records are received by the agreed upon date | Pharmacy billing statements are accurate | Overall rating of the pharmacy's ability to meet your needs | Expertise of infusion (IV) services personnel | Expertise of consultant pharmacist | Expertise of other pharmacy services (ie: nursing, QA tech, customer service) | Staff education | Drug information provided by Pharmacists is useful | Assistance in resolving facility or patient concerns | Timely response to facility or patient concerns | Understanding of facility or patient concerns | Courtesy of pharmacy staff | Clear explanation and timely communication about medications that are not available for your order | Overall rating of the pharmacy's ability to meet your expectations | Compared to Last Year Service is | Recommend OCR | Comments in Survey
MO1DCCC | BUFFALO PRAIRIE CARECTR | Managed Healthcare | St. Louis | Central | Inman | Jan 2012 Q1 | DON | SNF | 4.789473684210527 | 5 | 4 | 5 | 5 | 4 | 4 | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | Better | Yes | Yes |  |  |  |  |  |  |  |  |  |  |  | Jan 2012 Q1 | [NAME] / Exec Director | SNF | 5 | Better | Yes | Yes
MO1MAGSQU | MAGNOLIA SQUARE | Managed Healthcare | St. Louis | Central | Inman | Jan 2012 Q1 | DON | SNF | 3.941176470588236 | 5 | 3 | 4 | 4 | 0 | 0 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | Same | Yes | No |  |  |  |  |  |  |  |  |  |  |  | Feb 2012 Q1 | DON | ALF | 4 | Same | No | No
MO13040 | COULTERVILLE CARE CENTER | Home Pharm Services | St. Louis | Central | Inman | Jan 2012 Q1 | DON | SNF | 3.666666666666667 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 2 | 4 | 0 | 3 | 4 | 5 | 4 | 4 | 3 | 3 | 4 | Better | Yes | No |  |  |  |  |  |  |  |  |  |  |  | Mar 2012 Q1 | Nurse | SNF/ALF | 3 | Worse |  | N/A
MO13011 | LEBANON CARE CENTER | Home Pharm Services | St. Louis | Central | Inman | Jan 2012 Q1 | N/A | SNF | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | Better | Yes | No |  |  |  |  |  |  |  |  |  |  |  |  | Other | Other | 2 | N/A
MO13011 | LEBANON CARE CENTER | Home Pharm Services | St. Louis | Central | Inman | Jan 2012 Q1 | Nurse | SNF | 4.882352941176471 | 5 | 5 | 3 | 5 | 5 | 5 | 0 | 5 | 0 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | N/A | Yes | Yes |  |  |  |  |  |  |  |  |  |  |  |  | N/A | N/A | 1
MO130363 | LEBANON TERRACE 30363 | Home Pharm Services | St. Louis | Central | Inman | Jan 2012 Q1 | Other | Other | 4.166666666666667 | 4 | 3 | 5 | 3 | 4 | 4 | 4 | 4 | 0 | 5 | 4 | 4 | 5 | 5 | 5 | 5 | 4 | 3 | 4 | N/A | Yes | No |  |  |  |  |  |  |  |  |  |  |  |  | Multiple |  | 0
MO13095 | NEW ATHENS HOME | Home Pharm Services | St. Louis | Central | Inman | Jan 2012 Q1 | [NAME] / Exec Director | SNF | 4.166666666666667 | 4 | 5 | 4 | 4 | 4 | 4 | 4 | 4 | 0 | 4 | 4 | 4 | 4 | 4 | 4 | 5 | 5 | 4 | 4 | Better | Yes | Yes
MO13095 | NEW ATHENS HOME | Home Pharm Services | St. Louis | Central | Inman | Jan 2012 Q1 | DON | SNF | 3.210526315789474 | 3 | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | Same | No | yes
MO13005 | OAKVIEW HEIGHTS | Home Pharm Services | St. Louis | Central | Inman | Jan 2012 Q1 | N/A | SNF | 2.833333333333333 | 3 | 3 | 1 | 2 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 0 | 3 | 2 | 2 | 2 | 3 | 2 | 2 | Better | No | No
MO13005 | OAKVIEW HEIGHTS | Home Pharm Services | St. Louis | Central | Inman | Jan 2012 Q1 | N/A | SNF | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | 4 | 0 | 2 | N/A | No | Yes
MO13003 | WAYFAIR REHAB&NRSG HOME | Home Pharm Services | St. Louis | Central | Inman | Jan 2012 Q1 | DON | SNF | 4.555555555555555 | 5 | 5 | 5 | 2 | 5 | 5 | 0 | 4 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 4 | 3 | 4 | N/A | Yes | Yes
MO13049 | UNIVERSITY N&R CENTER | Home Pharm Services | St. Louis | Central | Inman | Jan 2012 Q1 | [NAME] / Exec Director | SNF | 4.578947368421052 | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 5 | 4 | 5 | 5 | 4 | 5 | 4 | 4 | 4 | 5 | 4 | 4 | Same | Yes | No
MO13049 | UNIVERSITY N&R CENTER | Home Pharm Services | St. Louis | Central | Inman | Jan 2012 Q1 | DON | SNF | 4.526315789473684 | 5 | 4 | 5 | 4 | 5 | 5 | 5 | 4 | 4 | 5 | 5 | 4 | 5 | 5 | 4 | 4 | 5 | 4 | 4 | Same | Yes | No
IND4117 | [NAME] | OCR South Bend | Indianapolis | Mideast | Schrader | Jan 2012 Q1 | DON | SNF | 3.736842105263158 | 4 | 4 | 4 | 4 | 3 | 3 | 4 | 3 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | Better | Yes | Yes
IND4097 | ELKHART NURSING & REHAB | OCR South Bend | Indianapolis | Mideast | Schrader | Jan 2012 Q1 | [NAME] / Exec Director | SNF | 3.125 | 0 | 0 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 0 | 3 | Same | Yes | No
IND4113 | HOLY CROSS HOUSE - IN | OCR South Bend | Indianapolis | Mideast | Schrader | Jan 2012 Q1 | [NAME] / Exec Director | SNF | 4.176470588235294 | 3 | 5 | 4 | 4 | 4 | 4 | 4 | 4 | 5 | 3 | 4 | 4 | 0 | 0 | 5 | 5 | 5 | 4 | 4 | Same | Yes | Yes
IND8587 | BASHOR HOME | OCR South Bend | Indianapolis | Mideast | Schrader | Jan 2012 Q1 | Other | N/A | 3.8 | 4 | 5 | 4 | 4 | 0 | 0 | 4 | 4 | 0 | 5 | 3 | 0 | 5 | 4 | 4 | 3 | 3 | 2 | 3 | Worse | N/A | yes
IND8881 | WOODLAND TERRACE | OCR South Bend | Indianapolis | Mideast | Schrader | Jan 2012 Q1 | DON | ALF | 4.444444444444445 | 4 | 4 | 4 | 4 | 4 | 5 | 4 | 4 | 0 | 5 | 5 | 5 | 5 | 4 | 5 | 4 | 5 | 5 | 4 | Same | Yes | Yes
IND8010 | MORNINGCREST NURSING | OCR South Bend | Indianapolis | Mideast | Schrader | Jan 2012 Q1 | DON | SNF | 4.833333333333333 | 5 | 4 | 5 | 5 | 5 | 4 | 4 | 5 | 0 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | Better | Yes | No
INDLCCROCH | LIFE CARE CTR - ROCHESTER | OCR South Bend | Indianapolis | Mideast | Schrader | Jan 2012 Q1 | Other | SNF | 3.411764705882353 | 3 | 4 | 4 | 3 | 2 | 4 | 0 | 3 | 5 | 3 | 3 | 5 | 3 | 3 | 3 | 4 | 3 | 3 | 0 | Same | Yes | No
IND8009 | MORNINGPOINTE SOUTH BEND | OCR South Bend | Indianapolis | Mideast | Schrader | Jan 2012 Q1 | DON | ALF | 3.5 | 4 | 3 | 4 | 3 | 3 | 4 | 3 | 3 | 0 | 3 | 4 | 4 | 4 | 3 | 4 | 3 | 4 | 3 | 4 | N/A | Yes | No
IND217 | BEARDSLEY HOUSE | OCR South Bend | Indianapolis | Mideast | Schrader | Jan 2012 Q1 | N/A | ALF | 4.666666666666667 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 0 | 5 | 4 | 4 | 5 | 4 | 4 | 4 | 5 | 5 | 4 | Same | Yes | Yes
IND217 | BEARDSLEY HOUSE | OCR South Bend | Indianapolis | Mideast | Schrader | Jan 2012 Q1 | [NAME] / Exec Director | ALF | 4.777777777777778 | 5 | 5 | 5 | 4 | 4 | 5 | 4 | 5 | 0 | 5 | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | N/A | Yes | Yes
IND8519 | DUNGARVIN MERRILLVILLE | Care | Indianapolis | Mideast | Schrader | Jan 2012 Q1 | Nurse | Other | 4.411764705882353 | 4 | 5 | 3 | 4 | 4 | 4 | 5 | 4 | 0 | 5 | 5 | 0 | 5 | 4 | 4 | 4 | 5 | 5 | 5 | Better | Yes | No
IND8083 | DUNGARVIN SOUTH BEND | Care | Indianapolis | Mideast | Schrader | Jan 2012 Q2 | Nurse | Other | 3.444444444444445 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 3 | 0 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 3 | Same | Yes | No
 | ALTERNATIVE OPPORTUNITIES | Managed Healthcare | St. Louis | Central | Inman | Jan 2012 Q1 | Other | ALF | 3.777777777777778 | 4 | 4 | 4 | 3 | 2 | 3 | 4 | 4 | 0 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | Same | Yes | No
IND4326 | SAMLIND - MICHIGAN CITY | Care | Indianapolis | Mideast | Schrader | Jan 2012 Q1 | N/A | ALF | 3.555555555555555 | 3 | 5 | 3 | 2 | 3 | 3 | 5 | 3 | 0 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | N/A | Yes | Yes
IL430520 | BELLA VISTA CARE CENTER | Enloe Peoria | Chicago | Mideast | Agonis | Jan 2012 Q1 | DON | SNF | 3.722222222222222 | 4 | 4 | 4 | 3 | 3 | 4 | 0 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 3 | 3 | 4 | 4 | 4 | N/A | Yes | No
IL430483 | TOULON HEALTH CARE | Enloe Peoria | Chicago | Mideast | Agonis | Jan 2012 Q1 | N/A | SNF | 3.882352941176471 | 5 | 4 | 5 | 5 | 4 | 4 | 0 | 3 | 4 | 5 | 5 | 0 | 3 | 3 | 3 | 4 | 4 | 2 | 3 | Same | Yes | No
MO1210 | BETHESDA SOUTHGATE | Interlock Florissant | St. Louis | Central | Inman | Jan 2012 Q1 | Other | SNF/ALF | 3.555555555555555 | 4 | 4 | 3 | 2 | 4 | 4 | 3 | 2 | 0 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 3 | Same | Yes | Yes
MO1085 | MARI DE VILLA | Interlock Florissant | St. Louis | Central | Inman | Jan 2012 Q1 | [NAME] / Exec Director | SNF | 4.105263157894737 | 4 | 4 | 3 | 4 | 4 | 5 | 4 | 4 | 5 | 4 | 4 | 4 | 5 | 5 | 4 | 4 | 4 | 3 | 4 | Better | Yes | Yes
MO1146 | MCKNIGHT PLACE EXT. CARE | Interlock Florissant | St. Louis | Central | Inman | Jan 2012 Q1 | Multiple | SNF | 3.166666666666667 | 3 | 3 | 3 | 3 | 3 | 3 | 0 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 4 | 4 | 3 | 2 | 3 | Better | Yes | No
MO1146 | MCKNIGHT PLACE EXT. CARE | Interlock Florissant | St. Louis | Central | Inman | Jan 2012 Q1 | [NAME] / Exec Director | SNF | 3.315789473684211 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 4 | 3 | 3 | 3 | 4 | 4 | 4 | 4 | 3 | 3 | Better | Yes | No
MO1326 | MERAMEC BLUFFS RCF | Interlock Florissant | St. Louis | Central | Inman | Jan 2012 Q1 | DON | ALF | 3.941176470588236 | 4 | 4 | 4 | 2 | 4 | 4 | 0 | 4 | 0 | 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | Better | Yes | Yes
MO1235 | LIFE SKILLS | Interlock Florissant | St. Louis | Central | Inman | Jan 2012 Q1 | Other | Other | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | Better | Yes | Yes
LONDX5746 | COZY CORNER | McClelland | New England | Northeast | Rappa | Jan 2012 Q1 | Multiple | N/A | 4.947368421052632 | 5 | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | Same | Yes | No
[NAME] | MENIG EXTENDED CARE | McClelland | New England | Northeast | Rappa | Jan 2012 Q1 | DON | SNF | 3.176470588235294 | 3 | 4 | 3 | 0 | 2 | 5 | 4 | 3 | 4 | 4 | 3 | 0 | 3 | 2 | 3 | 3 | 4 | 2 | 2 | Better | No | Yes
LONDX5352 | POET'S SEAT HEALTH CARE CENTER | McClelland | New England | Northeast | Rappa | Jan 2012 Q1 | DON | SNF | 4.111111111111111 | 5 | 4 | 4 | 4 | 4 | 5 | 3 | 4 | 4 | 5 | 4 | 0 | 5 | 4 | 4 | 4 | 3 | 4 | 4 | Same | Yes | Yes
LONDX156 | [NAME] (GARDEN) | McClelland | New England | Northeast | Rappa | Jan 2012 Q1 | N/A | SNF | 3.882352941176471 | 4 | 3 | 4 | 4 | 0 | 0 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | Better | Yes | Yes
IND8880 | WOODLAND TERRACE OF LONG | OCR South Bend | Indianapolis | Mideast | Schrader | Jan 2012 Q1 | N/A | ALF | 4.058823529411764 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 0 | 5 | 5 | 0 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | N/A | Yes | Yes
PHNDX217 | EMERALD SPRINGS | [NAME] | Arizona | West | Solaro | Jan 2012 Q1 | DON | ALF | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | N/A | Yes | No
PHNDX226 | LAKE HILLS INN | [NAME] | Arizona | West | Solaro | Jan 2012 Q1 | N/A | SNF | 3.473684210526316 | 3 | 4 | 3 | 2 | 4 | 4 | 3 | 3 | 5 | 5 | 4 | 3 | 5 | 3 | 3 | 3 | 4 | 2 | 3 | N/A | Yes | No
PHNDX443 | DESERT SPRINGS SENIOR APT | [NAME] | Arizona | West | Solaro | Jan 2012 Q1 | DON | ALF | 4.529411764705882 | 5 | 5 | 5 | 5 | 4 | 5 | 5 | 5 | 0 | 5 | 5 | 0 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | N/A | Yes | No
PHNDX822 | [NAME] OF MESA | [NAME] | Arizona | West | Solaro | Jan 2012 Q1 | DON | Other | 4.235294117647059 | 4 | 4 | 4 | 5 | 0 | 0 | 4 | 4 | 4 | 4 | 4 | 3 | 3 | 5 | 5 | 5 | 4 | 5 | 5 | Better | Yes | Yes
PHNDX1043 | [NAME] CITY | [NAME] | Arizona | West | Solaro | Jan 2012 Q2 | DON | Other | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | Better | Yes | No
PHNDX1200 | WESTCHESTER CARE CENTER | [NAME] | Arizona | West | Solaro | Jan 2012 Q1 | DON | SNF | 3.333333333333333 | 3 | 3 | 3 | 2 | 2 | 2 | 3 | 3 | 4 | 4 | 4 | 0 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | Better | Yes | Yes
OTXDX5411 | [NAME] | APS [NAME] | Independent | West | Swart | Jan 2012 Q1 | Other | SNF | 3.5 | 4 | 3 | 3 | 3 | 0 | 0 | 4 | 3 | 4 | 0 | 4 | 3 | 4 | 4 | 4 | 4 | 3 | 3 | 3 | Better | N/A | Yes
[NAME] | CLAIRMONT - TYLER | [NAME] | North Texas | West | Swart | Jan 2012 Q1 | [NAME] / Exec Director | SNF | 4.866666666666666 | 5 | 5 | 4 | 5 | 0 | 0 | 4 | 5 | 0 | 5 | 5 | 0 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | N/A | Yes | No
SDEDX6607 | CHANCELLOR-PASADENA (M15*-MO-2 | Creekside | Northern California | West | Wood | Jan 2012 Q1 | N/A | ALF | 3.764705882352941 | 5 | 5 | 5 | 3 | 4 | 5 | 3 | 4 | 0 | 5 | 5 | 0 | 3 | 2 | 2 | 2 | 3 | 4 | 4 | Same | N/A | Yes