Spreadsheet: 844849d1696505966-count-if-acrross-several-tabs-help
Sheet: HEO 1

 | ACTON
 | Personal Development Plan.docx (sharepoint.com) |  |  | % out [NAME] points 160 |  | HEO Learning Needs Analysis 1: Not confident             2: Slightly Confident            3: Confident            4: Very Confident
 | Learning Area | Courses | Reference | medium | Access From | DATE of Discussion | HEO NAME | DATE Completed
 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 7
 | Induction &  Onboarding | DWP Induction | N/A | Various | Intranet |  | 1
 |  | ODP Induction Learning (2020) | N/A | E-LEARNING | Civil Service Learning |  | 3
 |  | [NAME] | N/A | Open Learning | Intranet
 | Licence to Operate | Health and Safety | N/A | E-LEARNING | Tarahs
 |  | Think Secure-Security and Data Protection at DWP 2023 | OLT3688 | E-LEARNING | SOP
 |  | Civil Service Expectations | N/A | E-LEARNING | Civil Service Learning
 |  | DSE Assessment | N/A | E-LEARNING | Tarahs
 |  | Keeping Safe | OLT2976 | Workshop | SOP
 |  | Protecting Customer information | JCP1827 | E-LEARNING | SOP
 |  | Fraud, Error and Debit Awareness in DWP | OLT3552 | E-LEARNING | SOP
 |  | Modern Slavery | N/A | Open Learning | Intranet
 |  | Digital Confidence | N/A | various | Intranet
 |  | Introduction to Social Media | N/A | E-LEARNING | Civil Service Learning
 | Operations Fundamentals | Introduction to Communicating Effectively | N/A | E-LEARNING | Civil Service Learning
 |  | Active Listening | N/A | E-LEARNING | Civil Service Learning
 |  | Gathering and Analysing Customer Information | N/A | E-LEARNING | Civil Service Learning
 |  | Going The Extra Mile For Your Customer | N/A | E-LEARNING | Civil Service Learning
 |  | [NAME] in a Telephony Environment | N/A | WORKSHOP | Civil Service Learning
 |  | Safeguarding Children and Adults | N/A | E-LEARNING | Civil Service Learning
 |  | Helping Customers Who Need Additional Support | N/A | E-LEARNING | Civil Service Learning
 |  | Vulnerable Customer and [NAME] | OLT1973 | E-LEARNING | SOP
 |  | Support when customer suggest self harm or suicide | N/A | E-LEARNING | Civil Service Learning
 |  | Introduction to delivering excellent customer service | N/A | E-LEARNING | Civil Service Learning
 | Management Fundamentals | Discipline and dispute resolution | N/A | E-LEARNING | Civil Service Learning
 |  | Supporting attendance | N/A | E-LEARNING | Civil Service Learning
 |  | Conducting high quality conversations |  | E-LEARNING | Civil Service Learning
 |  | Developing people | N/A | E-LEARNING | Civil Service Learning
 |  | Managing poor performance | N/A | E-LEARNING | Civil Service Learning
 |  | Giving feedback | N/A | Workshop | Civil Service Learning
 |  | Developing customer service strategy | N/A | E-LEARNING | Civil Service Learning
 |  | Managing performance | N/A | E-LEARNING | Civil Service Learning
 |  | DWP Raising Financial Awareness | N/A | Open Learning | Intranet
 |  | Introduction to policy | N/A | E-LEARNING | Civil Service Learning
 |  | Analysing Evidence and Effective Collaboration | N/A | E-LEARNING | Civil Service Learning
 |  | CSL - Online Assessment - Management Fundamentals | N/A | E-LEARNING | Civil Service Learning
 |  | Fraud Error Debt (F.E.D) | N/A | E-LEARNING | Intranet
 | Essentials | Conducting Investigation | N/A | Face to face | Civil Service Learning
 |  | Leading Inclusive Teams | N/A | Face to face | Civil Service Learning
 |  | Disability inclusive management | N/A | Face to face | Civil Service Learning
 |  | Success profile - sifting interviewing | N/A | Face to face | Civil Service Learning