Spreadsheet: 53df8e15-4552-4ac8-8425-33af2a546c70
Sheet: 7. Citizen Self-Service

Citizen Self-Service
Req # | Description of Requirement | Response | Comments
General [NAME]
CSS.1 | The system has the ability to provide an online, web-based interface for citizen self-service.
CSS.2 | The system has the ability to provide an online, web-based interface for citizen self-service that integrates with all system modules.
CSS.3 | The system has the ability to provide a citizen self-service portal that can be customized to have a similar look and feel as the County website.
CSS.4 | The system has the ability to provide a citizen self-service portal that is operational on a 24x7 basis.
CSS.5 | The system has the ability to display content in multiple languages including English, Spanish, and French.
CSS.6 | The system has the ability to capture and track usage volume statistics.
CSS.7 | The system has the ability to generate and send e-mail confirmations of user-defined activity.
CSS.8 | The system has the ability to display notice of successful submission to a user.
CSS.9 | The system has the ability to send an email notice of successful submission to a user.
CSS.10 | The system has the ability to send an email notice of successful submission to a user that contains hyperlinks to the relevant areas of the citizen self-service portal.
CSS.11 | The system has the ability to allow "online form submission" whereby users can complete fillable forms for electronic submission.
CSS.12 | The system has the ability to allow documents to be attached to online form submissions in accordance with the requirements described in the "General and Technical" worksheet.
CSS.13 | The system has the ability to configure certain fields as required fields within the online form submission functionality.
CSS.14 | The system has the ability to enforce requiring a valid email address.
CSS.15 | The system has the ability to limit the number of transactions a citizen can initiative online.
The system has the ability for user-defined routing of all citizen self-service functionality to the following:
CSS.16 | Individual County employee/user;
CSS.17 | Group of at least 9 County employees/users;
CSS.18 | Individual County user group;
CSS.19 | Group of at least 9 County user groups;
CSS.20 | System administrator; and
CSS.21 | Other, user-defined.
CSS.22 | The system has the ability to produce customizable error messages.
CSS.23 | The system has the ability to post notice of scheduled down-time.
CSS.24 | The system has the ability to automatically email all registered users of scheduled down-time.
Security-Enabled Functionality
CSS.25 | The system has the ability to provide a security-enabled functionality set (i.e., user ID and password required).
CSS.26 | The system has the ability to maintain permissions by user (need to inactivate a user)
CSS.27 | The system has the ability to allow certain information to be restricted for viewing only by users logged-in with appropriate credentials.
CSS.28 | The system has the ability to provide a single username/password combination that can be used for all security-enabled functionality.
CSS.29 | The system has the ability to require an authentication email to be acted upon in order to activate a new account.
CSS.30 | The system has the ability to enforce timeout thresholds.
CSS.31 | The system has the ability to allow a logged-in user to view all security-enabled information related to them.
CSS.32 | The system has the ability to allow a user to save work in progress with the ability to edit prior to submission (i.e., log out and then log back in without losing information).
CSS.33 | The system has the ability to allow a user to view the status of a request/submission after logging in.
CSS.34 | The system has the ability to pre-populate basic identity fields based on the account information stored with the user's ID/password.
CSS.35 | The system has the ability to generate an electronic signature based upon approved login credentials.
The system has the ability to provide comprehensive security-enabled functionality across all system modules including but not limited to the following:
CSS.36 | Site plan review request;
CSS.37 | View status of inspections by type;
CSS.38 | View status of applications by type;
CSS.39 | View status of permits by type;
CSS.40 | Allow contractors to register online;
CSS.41 | Allow contractors to renew online;
CSS.42 | Apply for a permit online; and
CSS.43 | Request an inspection to be scheduled and integrate to [NAME].
Public Access Functionality
CSS.44 | The system has the ability to provide public access functionality (i.e., no user ID and password required).
CSS.45 | The system has the ability to provide lookup functionality for certain user-defined information access based on a combination of discrete data elements (i.e., permit application number and submittal date).
CSS.46 | The system has the ability to post public access document postings for download.
The system has the ability to provide comprehensive public access functionality across all system modules including but not limited to the following:
CSS.47 | Notification of plat being recorded;
CSS.48 | Search functionality for general activity (i.e., "informed neighbor");
[NAME] | Site plan review request;
CSS.50 | Code enforcement complaint initiation.
CSS.51 | Search parcel database by PIN, Property Address, Municipality, Section-Town-Range, Owner Name
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Web-Based Payment
CSS.84 | The system has the ability to integrate with the County's credit card processing merchant to accept payments through the citizen self-service portal.
CSS.85 | The system has the ability to allow payments of various amounts for certain permit types in the citizen self-service portal.
CSS.86 | The system has the ability to allow payments for certain application types in the citizen self-service portal.
CSS.87 | The system has the ability to provide a receipt of all/multiple payments made in real time.
CSS.88 | The system has the ability to allow payments for certain special assessments in the citizen self-service portal.
CSS.89 | The system has the ability to allow partial payments in the citizen self-service portal.
CSS.90 | The system has the ability to allow payments for certain inspections in the citizen self-service portal.
CSS.91 | The system has the ability to allow payments for certain licenses in the citizen self-service portal.
CSS.92 | The system has the ability to allow charitable contribution payments in the citizen self-service portal.
CSS.93 | The system has the ability to restrict payment types to County-defined parameters (i.e., credit cards accepted).