Spreadsheet: 4a3d9ea5-0170-4d57-811b-3ab51894cfc7
Sheet: Sheet1

Human Services | Unnamed: 1 | Unnamed: 2 | Unnamed: 3 | Unnamed: 4 | Unnamed: 5
Pathway: Personal Care Services
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HMPD01.01 | Academic Foundations | Academic Courses | Apply mathematics skills to provide services. | Use addition, subtraction, multiplication, division, percentage, ratio and proportion, and geometric concepts to manage math-based information. | Calculate final price for services rendered or products purchased including cash and credit sales.
 |  |  |  |  | Utilize and mix products accurately according to manufacturer’s guidelines.
 |  |  |  | Use charts, tables, and graphs as resources for business decisions. | Accurately interpret information from charts, tables and graphs.
HMPD01.02 | Academic Foundations | Academic Courses | Apply principles of biology, identifying living tissues, cells, and organisms to provide/select safe and effective products and services. | Identify and explain functions and interdependencies of tissues, cells and organisms to provide/select safe and effective products and services. | Apply principles of functions and interdependencies as part of a daily routine.
 |  |  |  | Identify and explain interactions of tissues, cells and organisms with each other and the environment to provide/select safe and effective products and services. | Apply principles of interactions as part of a daily routine.
HMPD01.03 | Academic Foundations | Academic Courses | Interpret written sentences and paragraphs in work-related documents to obtain items of information. | Use reading strategies to learn meaning, technical concepts, vocabulary, and follow directions. | Accurately follow directions.
 |  |  |  |  | Interpret technical materials/resources to maintain current knowledge.
[NAME] | Academic Foundations | Academic Courses | Apply principles of chemistry, explaining the composition, structure and properties of substances and of chemical processes to provide broad-range services. | Identify appropriate uses of chemicals and their interactions to avoid improper use. | Accurately mix products and formulas according to manufacturer’s guidelines.
 |  |  |  | Identify danger signs of unsuccessful reactions to avoid endangering individuals. | React to danger signs with appropriate intervention.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HMPD01.05 | Academic Foundations | Academic Courses | Apply basic principles of human anatomy to classify areas of potential problems. | Apply principles of basic human anatomy to provide needed services. | List the systems of the body and describe their functions to gain familiarity with potential problems.
 |  |  |  |  | Recognize, identify, and work with anatomical structures accurately.
HMPD02.01 | Communications | #6: Communications and Marketing in Personal Care Services | Select communication strategies to effectively serve personal care clients/family members. | Use effective oral and written communication skills to address personal care clients/family members. | Communicate effectively with personal care clients/family members.
 |  |  |  |  | Answer telephone calls with professional telephone etiquette.
 |  |  |  |  | Provide accurate information to individuals/families.
 |  |  |  |  | Make telephone calls to follow-up with clients.
 |  |  |  | Consult with individuals/family members to determine needs, preferences and resources. | Create and present a plan to individuals/families for required services.
 |  |  |  | Use interpersonal skills relating to client sensitivity, ethnic diversity and building rapport to evaluate client point of view and interact respectfully. | Listen non-judgmentally to analyze client requests, maintaining a flexible and tolerant attitude.
 |  |  |  | Use verbal and nonverbal communication skills to establish and maintain positive relationships with co-workers, other professionals, and individuals/families. | Communicate effectively with individuals/families.
 |  |  |  |  | Encourage co-workers to establish a team atmosphere.
 |  |  |  |  | Discuss products with vendors and manufacturers in a courteous but thorough way to obtain accurate product information.
HMPD02.02 | Communications | #6: Communications and Marketing Personal Care Services | Apply advertising principles to attract and retain a large clientele. | Evaluate and use media to provide maximum impact on particular client populations. | Document outcomes of media use.
 |  |  |  |  | Provide effective advertising of products/services.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HMPD03.01 | Problem Solving and Critical Thinking | #4: Personal Care Services | Assist individuals to recognize concerns and make informed decisions. | Use several approaches to identify and evaluate alternatives. | Accurately describe alternatives.
 |  |  |  |  | Assist individuals to understand potential outcomes.
 |  |  |  |  | Help client identify potential barriers.
 |  |  |  | Evaluate customer feedback to use it to best advantage. | Use customer feedback to enhance products and services.
HMPD03.02 | Problem Solving and Critical Thinking | #4: Personal Care Services | Facilitate the development of an individualized plan to reflect client/family preferences, needs, and interests. | Analyze client/family wishes, in conjunction with feasibility, to create a course of treatment/action. | Create a plan of treatment/action.
HMPD03.03 | Problem Solving and Critical Thinking | #4: Personal Care Services | Use time management principles and techniques to achieve objectives. | Maintain a business/appointment schedule to effectively serve client/family/community. | Document customer satisfaction.
HMPD03.04 | Problem Solving and Critical Thinking | #4: Personal Care Services | Use interpretation and evaluation skills to enhance client satisfaction. | Observe client/family to interpret client satisfaction with solutions,  procedures, and products. | Initiate open discussion based on interpretation to elicit client information.
 |  |  |  |  | Negotiate for improving satisfaction if needed.
 |  |  |  | Interpret technical information to choose best resource for use with client/family’s unique preferences. | Inform client/family of the process and realistic outcomes for the technique, including possible risks, as well as rewards.
HMPD04.01 | Information Technology Applications | #2: Information Technology Applications | Use technology to analyze data and information. | Summarize, compare and contrast information to arrive at reliable conclusions. | Retrieve and analyze data/information.
 |  |  |  | Interpret information about a client, product, process or topic needed to initiate action. | Accurately interpret data.
 |  |  |  | Use appropriate software to represent existing client, product, service, or topic information in a different form. | Describe and accurately summarize information/data using charts, graphs, and descriptive statistics.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HMPD04.02 | Information Technology Applications | #2: Information Technology Applications | Keep electronic records of client services to access and safeguard crucial client information. | Comply with established procedures to store and retrieve information. | Manage information in a database.
HMPD05.01 | Systems | #4: Personal Care Services | Allocate resources to provide maximum benefit for the client, service provider, business or organization. | Order and stock products/inventory from vendors to keep supplies available for offering timely client services and products. | Place orders accurately and choose carefully for cost-performance ratio.
HMPD05.02 | Systems | #4: Personal Care Services | Examine the range of personal care resources to access at appropriate times. | Design, analyze, and obtain resources necessary for business practice. | Maintain inventory that allows for satisfactory customer service while building a profitable business endeavor.
HMPD06.01 | Safety, Health and Environment | #5: Practices in Personal Care Services | Practice emergency policies and procedures regarding health/safety for assurance you can apply them when needed. | Follow the organization’s policies, procedures, and regulations to achieve a safe and healthy environment. | Effectively anticipate, respond, and document situations involving health and safety.
 |  |  |  | Implement procedures to protect the health and safety of all individuals. | Document and report emergency situations and outcomes to appropriate authorities.
HMPD06.02 | Safety, Health and Environment | #5: Practices in Personal Care Services | Recognize risks and potentially hazardous situations to help minimize workplace dangers. | Evaluate emergency situations to defuse them and determine intervention strategies. | Document and report emergency situations and outcomes to appropriate authorities.
 |  |  |  | Use established guidelines, policies and procedures to take appropriate measures (e.g. personal protective equipment, etc.). | Apply and adhere to OSHA and CDC guidelines.
 |  |  |  |  | Store chemicals in locked cabinets and secure keys.
HMPD07.01 | Leadership and Teamwork | #4: Personal Care Services | Set priorities to accomplish the mission of the personal care organization. | Establish and maintain effective working relationships with all levels of personnel to provide effective services to the client/family. | Apply organizational priorities in daily work.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HMPD07.02 | Leadership and Teamwork | #4: Personal Care Services | Access appropriate materials to establish a personal role in setting personal care organization priorities. | Use organization’s policies procedures and regulations to work with other coworkers in developing practices sensitive to cultural, religious, disability, and gender issues. | Perform role according to stated criteria.
 |  |  |  |  | Set up and/or participate in workshops relating to cultural, religious, disability, and gender issues specific to personal care services.
HMPD07.04 | Leadership and Teamwork | #4: Personal Care Services | Analyze the personal care environmental context and factors that may influence future direction. | Scan the environment to identify trends, factors, potential issues that affect the future of the organization. | Contribute to the development of the strategic plan of the organization.
HMPD07.05 | Leadership and Teamwork | #4: Personal Care Services | Apply principles of conflict resolution to solve problems. | Use conflict management skills to facilitate solutions. | Report/document outcomes of conflict resolution techniques.
HMPD07.06 | Leadership and Teamwork | #4: Personal Care Services | Use leadership skills to maintain a positive relationship with the community. | Maintain a helpful profile in the professional community and in the larger community to enhance community life. | Join professional associations and organizations and serve as officer, project leader, etc.
 |  |  |  |  | Join and serve in community groups or organizations (e.g., Kiwanis, Jaycees, etc).
 |  |  |  | Act as a community educator and advocate for the profession to educate the community. | Explain the role of a professional in the area of expertise to community groups.
 |  |  |  |  | Conduct workshops, responding to questions and comments.
HMPD09.01 | Employability and Career Development | #4: Personal Care Services | Continue professional development to keep current on relevant resources and information. | Use performance information to evaluate personal performance of goals and self improvement issues. | Evaluate self for performance and technical improvement needed to keep current.
 |  |  |  |  | Develop a written professional development plan.
 |  |  |  |  | Maintain licensure, certification as required.
 |  |  |  |  | Request feedback of co-workers, clients/families, and supervisor to improve performance.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HMPD10.01 | Technical Skills | #5: Practices in Personal Care Services | Apply technical knowledge and skills required to function in personal care services pathway. | Practice competently in chosen occupation to gain functional skills. | Satisfactorily practice in chosen occupation.
 |  |  |  |  | Keep updated in all areas that include technology, physical surroundings and maintenance of systems that enhance the well-being of clients.
HMPD10.02 | Technical Skills | #5: Practices in Personal Care Services | Synthesize client and professional information to attract new clientele and retain present clientele. | Research/assess client records to determine trends. | Interpret databases compiled annually.
 |  |  |  |  | Create a plan based on research interpretation of databases.
 |  |  |  |  | Run a pilot project before full implementation of a new plan.
 |  |  |  |  | Implement and evaluate plan of action.
 |  |  |  | Research current techniques and trends to determine applicability to business/organization. | Find information on the internet or at professional gatherings.
[NAME] | Technical Skills | #5: Practices in Personal Care Services | Apply administrative/clerical procedures and systems to provide client satisfaction. | Use software to create in-house documents and advertising materials. | Develop effective in-house documents and advertising materials.
 |  |  |  | Use office/records management systems to keep client records current/accurate. | Maintain accurate client records.
 |  |  |  |  | Use client records to effectively respond to client inquiries.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HMPD10.05 | Technical Skills | #5: Practices in Personal Care Services | Apply principles and processes for providing personal care services to satisfy the client’s expectations. | Elicit and evaluate information to identify client’s/family’s needs. | Provide services based on assessment, aligning with client characteristics.
 |  |  |  | Provide services and products to conform to the highest quality standards possible. | Apply quality standards to all services and products.
 |  |  |  | Design and provide alternative delivery of services to serve special needs clients. | Match delivery of services to needs of client/family.
 |  |  |  | Create and use a customer satisfaction survey to give feedback on any needed adjustments. | Make adjustments based on survey data.
HMPD10.06 | Technical Skills | #5: Practices in Personal Care Services | Use techniques, principles, tools and instruments to develop efficient and safe delivery of client services. | Produce and use precision technical plans to develop delivery of client services. | Deliver client services and refine delivery system as needed.
 |  |  |  | Create and use drawings and models to develop delivery of client services. | Deliver client services and refine delivery system as needed.
HMPD10.07 | Technical Skills | #7: Entrepreneurship and Business Management | Apply economic and accounting principles and practices to promote business success and growth. | Investigate how financial markets work to make successful investment choices. | Make successful investment choices.
 |  |  |  | Identify banking principles and evaluate banking institutions to determine where to establish a business account. | Establish a business account.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HMPD10.08 | Technical Skills | #7: Entrepreneurship and Business Management | Apply principles of mechanics to choose, evaluate and maintain service equipment. | Evaluate the design, use and benefits of service to choose equipment. | Deliver services using functional equipment.
 |  |  |  | Repair and maintain business equipment to maintain client services. | Troubleshoot problems with business equipment.
 |  |  |  |  | Contact appropriate repair and maintenance services.
 |  | Additional Recommended CTE/Degree Major Course:
 |  | #3: Human Growth and Development