Spreadsheet: 054060b6-4285-40ad-a227-aa554dbb1bb6
Sheet: Sheet1

Hospitality and Tourism | Unnamed: 1 | Unnamed: 2 | Unnamed: 3 | Unnamed: 4 | Unnamed: 5
Pathway: Recreation, Amusements & Attractions
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HTPD01.01 | Systems | #7: Development and Management of Attractions and Events | Explore the types, structure, and career opportunities of the diverse operational units in the pathway. | Research various operating units in the pathway to distinguish the particular characteristics of each venue. | List recreational venues.
 |  |  |  |  | List amusement venues.
 |  |  |  |  | List attraction venues.
 |  |  |  | Outline unique organizational structure of various operating units to compare and contrast the venues. | Describe characteristics unique to each venue.
 |  |  |  |  | Describe characteristics common to each venue.
 |  |  |  | Summarize unique career opportunities for each segment to gather occupational information for each venue. | List recreation careers.
 |  |  |  |  | List amusement careers.
 |  |  |  |  | List attraction careers.
HTPD01.02 | Systems | #7: Development and Management of Attractions and Events | Study admission procedures and traffic control issues to manage and control people, groups, and vehicles. | Examine guest and group admission procedures to utilize guidelines for access control. | Identify which venues use ticket admission and how those tickets are collected.
 |  |  |  |  | Identify which venues use membership and how the member is identified.
 |  |  |  |  | Explain how groups are handled differently in each case.
 |  |  |  | Examine traffic control issues as they apply to people and vehicles to alleviate congestion issues. | Plan for effective directions and parking of vehicles.
 |  |  |  |  | Identify a situation where the number of guests would need to be controlled and list how this would be accomplished.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HTPD01.03 | Systems | #9: Merchandising the Recreation Industry | Evaluate the unique operational departments in each segment to gain knowledge of the maintenance technology, merchandizing, program and product potential in each venue. | Examine maintenance issues requiring special training of personnel to appreciate job demands and opportunities of each venue. | List maintenance issues unique to recreation.
 |  |  |  |  | List maintenance issues unique to amusements.
 |  |  |  |  | List maintenance issues unique to attractions.
 |  |  |  | Summarize merchandising and retail outlet opportunities to predict types of products available. | Describe retail opportunities possible at each venue.
 |  |  |  |  | List types of merchandise that may be available at each venue.
 |  |  |  | Research ideas needed to develop programs and/or products unique to each venue. | Explain the role history might play in developing programs/exhibits/events.
 |  |  |  |  | Explain the role various animals have in exhibit development.
 |  |  |  |  | Explain how a theme might determine the types of products/services/events available.
HTPD02.01 | Safety and Security | #8: Issues of Safety and Security | Achieve an awareness of safety and security issues unique to each segment to provide appropriate safety and security measures. | Research safety and security issues for guests unique to each venue to create safety guidelines. | List guest safety/security issues at recreation venues.
 |  |  |  |  | List guest safety/security issues at amusement venues.
 |  |  |  |  | List guest safety/security issues at attraction venues.
 |  |  |  | Research safety and security issues for employees unique to each venue to create safety guidelines. | List employee safety/security issues at recreation venues.
 |  |  |  |  | List employee safety/security issues at amusement venues.
 |  |  |  |  | List employee safety/security issues at attraction venues.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HTPD02.02 | Safety and Security | #8: Issues of Safety and Security | Achieve an awareness of safety and security issues unique to hospitality and tourism to provide appropriate safety and security measures. | Study safety and security issues unique to each venue to create safety guidelines for guests. | [NAME] guest safety/security issues at recreation facilities.
 |  |  |  |  | [NAME] guest safety/security issues in amusement areas.
 |  |  |  |  | [NAME] guest safety/security issues at attractions.
 |  |  |  |  | [NAME] guest safety/security issues at gaming facilities.
 |  |  |  | Research safety and security issues unique to each venue to establish employee safety standards. | Specify employee safety/security issues at recreation facilities.
 |  |  |  |  | Specify employee safety/security issues at amusement areas.
 |  |  |  |  | Specify employee safety/security issues at attractions.
 |  |  |  |  | Specify employee safety/security issues at gaming facilities.
 |  |  |  | Examine equipment safety, functionality, and durability to protect guests and minimize replacement costs. | List factors that affect safe and appropriate functioning of recreational equipment.
 |  |  |  |  | List factors that affect safe and appropriate functioning of amusement park equipment.
 |  |  |  |  | List factors that affect safe and appropriate functioning of educational attraction equipment.
 |  |  |  |  | List factors that affect safe and appropriate functioning of museum exhibits and equipment.
 |  |  |  |  | List factors that affect safe and appropriate functioning of gaming equipment.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Evaluate methods for equipment maintenance and repair to avoid downtime. | List advantages for repairing on site.
 |  |  |  |  | List advantages of securing a technician from off-site.
 |  |  |  |  | List factors to consider in selecting a technician.
 |  |  |  |  | List the factors involved with preventive maintenance (time, cost).
 |  |  |  |  | List the factors involved with emergency repair (downtime, cost).
HTPD02.03 | Safety and Security | #8: Issues of Safety and Security | Research and create a resource base using alternative plans, proactive and reactive solutions to manage any emergency situation. | Formulate methods of resolution and/or alternatives to potential safety hazards. | Create a proactive solution to address common safety hazards including lighting, sound, surface areas, political and social climate.
 |  |  |  |  | Create a reactive solution to guests’ exposure to a health hazard.
 |  |  |  |  | Suggest ways to manage guests and groups facing safety hazards.
 |  |  |  |  | Develop and role play mock emergency situations demonstrating caution and good judgment.
 |  |  |  | Research sources to utilize in various emergency situations for self, co-workers and customer/guests. | [NAME] three resources for assistance with communication.
 |  |  |  |  | Name the most common source for criminal assistance.
 |  |  |  |  | Name a resource for assistance with environmental issues.
 |  |  |  |  | List a source for assistance with legal issues.
 |  |  |  |  | List two sources for assistance with medical or social services.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
[NAME] | Safety and Security | #8: Issues of Safety and Security | Review safety and security issues to establish procedures for customer education. | Examine and disseminate information to help customers deal with potential safety hazards and security issues. | Collect safety and security information relevant to the venue.
 |  |  |  |  | Display safety and security information and materials.
 |  |  |  |  | Distribute safety and security information appropriately to customer/guest.
HTPD03.01 | Admissions | #7: Development and Management of Attractions and Events | Study admission procedures to manage and control individuals and groups. | Examine guest and group admission mediums to utilize guidelines for access control. | Identify which venues use ticket admission and methods of collection.
 |  |  |  |  | Identify which venues use membership and method of identification.
 |  |  |  |  | Explain how groups are handled differently in each case.
 |  |  |  | Research various methods of ticket allocation to control admission. | List methods of allocating tickets by season, month and day.
 |  |  |  |  | Describe considerations for allocating adult, children and senior tickets.
HTPD03.02 | Admissions | #7: Development and Management of Attractions and Events | Explore the different ticket sales options to establish best practices. | Research various methods of ticket pricing and sales to maximize sales. | Identify the factors necessary to consider when setting ticket prices.
 |  |  |  |  | List the various methods of selling tickets.
 |  |  |  | Explore the types and structure of admission ticket channels to distribute tickets. | List ways to allocate tickets for sale.
 |  |  |  |  | List ways to distribute tickets for delivery.
HTPD03.03 | Admissions | #7: Development and Management of Attractions and Events | Examine traffic control issues as they apply to people and vehicles to alleviate congestion issues. | Study traffic control issues to manage vehicles. | Plan for effective directions and parking of vehicles.
 |  |  |  |  | Identify a situation where the number of guests would need to be controlled and list how this would be accomplished.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HTPD03.04 | Admissions | #7: Development and Management of Attractions and Events | Evaluate the types of information and directions guest would need at entry to be familiar with their surroundings. | Gather information about an entire facility to distribute to the guests. | List all locations a guest would need to know.
 |  |  |  |  | Describe the guest use of each area.
 |  |  |  |  | Identify the scheduled opening and closing for each area of the facility (days/seasons).
 |  |  |  |  | Give a short history or background of the facility if relevant.
 |  |  |  | Gather maps and diagrams of a facility to distribute to the guests. | Describe how a guest would travel through the facility.
 |  |  |  |  | List critical locations such as restrooms, telephones, ATMs and first aid stations.
 |  |  |  | Determine information needed to serve guests from non-public sources and locations. | List information a guest might need that they may not have accessed.
 |  |  |  |  | List non-public locations a customer service person would need as a resource.
 |  |  |  | Summarize the policies and procedures to provide guest safety. | Describe policies about items such as backpacks, strollers, wheelchairs, packages, high heels, etc, that would minimize damage and safety in an attraction or amusement setting.
 |  |  |  |  | Identify emergency evacuation routes.
HTPD04.01 | Marketing | #9: Merchandising the Recreation Industry | Evaluate the unique operational departments in hospitality and tourism to develop marketing strategies in recreation, amusements, and attractions. | Describe the use of market segmentation to design marketing plans. | List the groups or demographics of the groups to be targeted.
 |  |  |  |  | Describe how this factor affects the marketing strategies.
 |  |  |  | Describe the impact of seasonality to design marketing plans. | List what seasons are most popular for each venue.
 |  |  |  |  | Give a scenario of a “worst” season.
 |  |  |  | Describe the ways to incorporate a loyalty program into the marketing plan. | List ways to entice the customer to return.
 |  |  |  |  | Give methods to convince customers to refer others to the facility.
 |  |  |  | Describe collaboration with other entities to provide an inclusive product or service. | [NAME] ways to set-up a marketing partnership.
 |  |  |  |  | Describe the process to create a tourism experience package with other businesses.
 |  |  |  | Examine avenues to expose the public to a new product or service. | List methods to announce a new product to the public.
 |  |  |  |  | List ways to communicate a new product or service to current customers.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HTPD04.02 | Marketing | #9: Merchandising the Recreation Industry | Study the different venues in hospitality and tourism to gain knowledge of merchandizing, program and product potential. | Summarize merchandizing and retail outlet opportunities to predict types of available products. | Describe retail opportunities possible at each venue.
 |  |  |  |  | List types of merchandise that may be available at each venue.
 |  |  |  | Research ideas needed to develop programs and/or products unique to each venue. | Explain the role history might play in developing programs/exhibits/events.
 |  |  |  |  | Explain the role various animals have in exhibit development.
 |  |  |  |  | Explain how a theme might determine the types of products/services/events available.
HTPD05.01 | Operations | #6: Hospitality and Tourism Internship               #9: Merchandising the Recreation Industry | Explore the types, structure, and career opportunities of recreation, amusements, and attractions to gain awareness of the diverse operational units in hospitality and tourism. | Study various operating methods of a recreational facility to distinguish the particular characteristics of recreation. | List three ways to organize a business to provide recreational options for guests.
 |  |  |  |  | Describe the benefits and disadvantages of each method.
 |  |  |  |  | Name various types of recreation facilities.
 |  |  |  | Outline various operational methods to utilize at a museum. | List three ways to organize a museum.
 |  |  |  |  | [NAME] the benefits and disadvantages of each method.
 |  |  |  |  | Name various types of museums.
 |  |  |  | Outline various methods to operate an attraction. | Name two business methods for operating a historic attraction.
 |  |  |  |  | List three methods for operating an amusement attraction.
 |  |  |  |  | List three business methods for operating an educational attraction.
 |  |  |  |  | Describe the benefits and disadvantages of each method.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Explain various methods to operate a casino or gaming facility. | [NAME] characteristics unique to the gaming venue.
 |  |  |  |  | Describe the organizational requirements for operating a casino.
 |  |  |  |  | List the benefits and disadvantages such management would encounter.
 |  |  |  | Evaluate the “Design Day Specifications” to best utilize a facility. | List the factors that influence the capacity of the facility.
 |  |  |  |  | Name the factors that influence the attendance of your customers.
 |  |  |  |  | Cite the methods of adjusting the design of a facility to accommodate the normal day, a slow day, and a super busy day.
 |  |  |  | Summarize unique career opportunities in hospitality and tourism to gather occupational information for each venue. | List recreation careers.
 |  |  |  |  | List amusement careers.
 |  |  |  |  | List attraction careers.
 |  |  |  |  | List gaming careers.
 |  | Additional Recommended CTE/Degree Major Courses:
 |  | #3: Service Marketing
 |  | #4: Event and Project Planning and Management
 |  | #4: Marketing for Hospitality and Tourism
 |  | #10: Overview of Gaming