Spreadsheet: 60342d1260897913-rank-table-in-descending-order-book2
Sheet: Sheet1

Week Commencing 30th November 2009
 |  |  |  | Not Ready Times |  |  |  |  |  |  | Call Logging
Agent Name |  | 30.11.09 | 01.12.09 | 02.12.09 | 03.12.09 | 04.12.09 | Week Average |  | 30.11.09 | 01.12.09 | 02.12.09 | 03.12.09 | 04.12.09 | Week Average |  | Hang Ups | [NAME] | Long Calls
[NAME] |  | 17.7 | 0 | 0 | 0 | 0 | 0.177 |  | 0.7866666666666666 |  |  |  |  | 0.7866666666666666 |  | 2 | 9 | 0
[NAME] |  | 13.9 | 14 | 14.9 | 14 | 12.4 | 0.1384 |  | 0.6102941176470589 | 1 | 1 | 1 |  | 0.9025735294117647 |  | 2 | 10 | 4
[NAME] |  | 12.4 | 15.8 | 12.3 | 20.3 | 15.6 | 0.1528 |  | 0.3333333333333333 | 0.75 | 0.83 | 0.76 |  | 0.6683333333333332 |  | 6 | 17 | 8
Philip McKeown |  | 16.9 | 14.1 | 20.4 | 15.1 | 12.7 | 0.1584 |  | 0.06756756756756757 | 0.17 | 0.45 | 0.69 |  | 0.3443918918918919 |  | 2 | 17 | 4
[NAME] |  | 12.3 | 17.4 | 14.2 | 14.8 | 15.5 | 0.1484 |  | 1 |  | 0.96 | 0.93 |  | 0.9633333333333334 |  | 3 | 7 | 2
[NAME] |  | 11.8 | 16.6 | 14.4 | 15.4 | 15.1 | 0.1466 |  | 0.7874015748031497 | 0.75 | 0.6 | 1 |  | 0.7843503937007874 |  | 3 | 18 | 10
[NAME] |  | 14.7 | 15.8 | 12.4 | 12.9 | 12.7 | 0.137 |  | 0.01379310344827586 | 1 | 1 | 0.72 |  | 0.683448275862069 |  | 3 | 28 | 1
[NAME] |  | 12.9 | 18.7 | 15.5 | 0 | 0 | 0.157 |  | 0.5321100917431193 | 1 | 1 |  |  | 0.8440366972477064 |  | 1 | 12 | 6
[NAME] |  | 17.2 | 14.7 | 14.3 | 17.8 | 18.7 | 0.1654 |  | 0.125 | 0.69 | 0.93 | 0.87 |  | 0.65375 |  | 1 | 10 | 6
[NAME] |  | 15.3 | 14.9 | 17.1 | 12.1 | 14.5 | 0.1478 |  | 0.4607843137254902 | 0.89 | 0.96 | 1 |  | 0.8276960784313725 |  | 3 | 11 | 9
[NAME] |  | 19.6 | 23.4 | 0 | 18.2 | 0 | 0.204 |  | 0.2702702702702703 | 0.43 |  |  |  | 0.3501351351351352 |  | 1 | 8 | 8
[NAME] |  | 0 | 0 | 13 | 14.4 | 15.1 | 0.1416666666666667 |  |  |  | 0.99 | 0.98 |  | 0.985 |  | 2 | 27 | 0
Malachy Kelly |  | 20.7 | 20.7 | 16.2 | 16.9 | 15.4 | 0.1798 |  | 0.5636363636363636 | 0.87 | 1 | 1 |  | 0.8584090909090909 |  | 1 | 13 | 4
[NAME] |  | 12.9 | 12.5 | 12.4 | 13.9 | 15.1 | 0.1336 |  | 0.556390977443609 | 0.95 | 1 | 1 |  | 0.8765977443609022 |  | 2 | 15 | 4
[NAME] |  | 15.2 | 15 | 13.8 | 16.8 | 15.2 | 0.152 |  | 0.5 | 0.83 | 0.95 | 0.84 |  | 0.78 |  | 1 | 9 | 12
[NAME] |  | 12 | 12.5 | 10.4 | 12.9 | 13.5 | 0.1226 |  | 0.01785714285714286 | 0.11 | 0.09 | 0.96 |  | 0.2944642857142857 |  | 0 | 28 | 3
[NAME] |  | 13.7 | 13.1 | 9.4 | 12.3 | 12.9 | 0.1228 |  | 0.449438202247191 | 0.9 | 0.97 | 0.93 |  | 0.8123595505617979 |  | 2 | 8 | 15
[NAME] |  | 16.1 | 0 | 0 | 17 | 18.6 | 0.1723333333333333 |  | 0.9714285714285714 |  |  | 1 |  | 0.9857142857142858 |  | 4 | 11 | 4
[NAME] |  | 10.7 | 16.9 | 18 | 15.7 | 14.6 | 0.1518 |  | 0.3956043956043956 | 0.69 | 0.83 | 1 |  | 0.7289010989010989 |  | 0 | 7
[NAME] |  | 20.9 | 22.1 | 18 | 18.8 | 16.7 | 0.193 |  | 0.07017543859649122 | 0.18 | 0.26 | 0 |  | 0.1275438596491228 |  | 3 | 7 | 22
[NAME] |  | 12.3 | 13.2 | 13 | 11.6 | 15 | 0.1302 |  | 0.9714285714285714 | 1 | 1 | 0.97 |  | 0.9853571428571428 |  | 1 | 10 | 5
[NAME] |  | 20.4 | 17.3 | 15.3 | 15.5 | 14.4 | 0.1658 |  | 0.5575221238938053 | 1 | 1 | 1 |  | 0.8893805309734513 |  | 2 | 7 | 7
[NAME] |  | 13.7 | 18.9 | 0 | 18.1 | 0 | 0.169 |  | 0.5258620689655172 | 0.98 |  | 0.95 |  | 0.8186206896551725 |  | 2 | 11 | 5
[NAME] |  | 13.4 | 14.1 | 9.5 | 12.6 | 9.3 | 0.1178 |  | 0.5 | 0.9 | 0.86 | 0.98 |  | 0.8099999999999999 |  | 3 | 4 | 9
Gemma Donnelly |  | 0 | 15.7 | 0 | 0 | 0 | 0.157 |  | 0 | 1 |  |  |  | 0.5 |  | 0 | 1 | 0
[NAME] |  | 13.4 | 13.7 | 12.9 | 13.5 | 13.3 | 0.1336 |  | 0.5166666666666667 | 0.89 | 0.71 | 0.8 |  | 0.7291666666666667 |  | 0 | 13 | 7
[NAME] |  | 13.4 | 17 | 0 | 17.2 | 0 | 0.1586666666666667 |  | 0.25 | 0.51 |  | 0.59 |  | 0.45 |  | 1 | 4 | 10
[NAME] |  | 0 | 0 | 0 | 19.7 | 0 | 0.197 |  |  |  |  | 0.76 |  | 0.76 |  | 4 | 12 | 1
[NAME] |  | 0 | 0 | 0 | 12.1 | 12.5 | 0.123 |  | 0 | 0.75 |  | 0.87 |  | 0.54 |  | 3 | 9 | 0
 |  |  |  |  |  | Total | 0.1536022988505747 |  |  |  |  |  | Total | 0.715180354516451