Spreadsheet: 01bfb248-1f59-420a-8528-7d837a9f1cb6
Sheet: Sheet1

Health Science | Unnamed: 1 | Unnamed: 2 | Unnamed: 3 | Unnamed: 4 | Unnamed: 5
Pathway: Support Services
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HLPD01.01 | Operations | #5: Health Science IV: Introduction to Support Services | Support services professionals will review, assess, differentiate, and enhance the responsibilities of their roles.  They will perform their tasks safely following established internal and external guidelines. | Administration. | Develop/implement departmental mission statement, goals, objectives, and strategic plan.
 |  |  |  |  | Develop/implement departmental policies, procedures, processes and modify as needed.
 |  |  |  |  | Coordinate departmental activities with other departments, outside agencies and contractors, including event planning and logistics.
 |  |  |  |  | Develop/implement new and existing services specific to the working environment and responsibilities.
 |  |  |  |  | Design and recommend implementation of an employee recognition program.
 |  |  |  | Quality Measurement and Improvement. | Monitor patient and organizational expectations through satisfaction survey and measurement tools to assure adequacy of products and services and performance improvement as necessary.
 |  |  |  |  | Participate and provide support standardization, consolidation and/or re-engineering processes.
 |  |  |  |  | Evaluate cost effectiveness of alternative methodologies.
 |  |  |  |  | Perform quality management activities.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Compliance. | Adhere to a code of ethics to ensure corporate compliance.
 |  |  |  |  | Ensure compliance with legal, regulatory, and accreditation standards or codes.
 |  |  |  |  | Coordinate with environmental health agency to administer the hazardous materials management program.
 |  |  |  |  | Coordinate with physicians, departmental directors/managers, and outside agencies in the development of Emergency Preparedness Plans.
 |  |  |  |  | Inspect buildings/facilities and grounds to ensure compliance with standards, regulations, and codes.
 |  |  |  |  | Check work of staff to ensure compliance with applicable safety and building regulations.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HLPD02.01 | Aseptic Procedures | #5: Health Science IV: Introduction to Support Services                                     #6: Health Science V: Support Services Preparation | Support services professionals will adopt work practices that maintain a clean and healthy environment.  They will demonstrate best practices to reduce or eliminate pathogenic organisms. | Cleaning and Decontamination. | Demonstrate various decontamination techniques and procedures.
 |  |  |  |  | Demonstrate knowledge of standards precaution guidelines.
 |  |  |  |  | Select procedures and precautions to be followed when using chemicals.
 |  |  |  |  | Demonstrate techniques for mechanical and manual cleaning procedures.
 |  |  |  |  | Evaluate potential causes and methods of transmitting infection (e.g., contact, airborne, blood-borne, common vehicle, vector-borne).
 |  |  |  |  | Integrate infection control standards with relevant activities and procedures.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Hazardous Materials and Waste Management. | Develop, implement, and monitor hazardous waste disposal and recycling policies and procedures in accordance with regulatory requirements.
 |  |  |  |  | Assess and monitor the operations of a waste management program, including recycling and reduction of regulated medical, solid, hazardous chemical and radioactive and biological waste materials.
 |  |  |  |  | Develop systems and procedures that minimize customer cost of ordering, storing, and using supplies, services, and equipment.
 |  |  |  |  | Ensure that regulated waste is safely handled, packaged, stored and disposed of in accordance with federal, state, and local regulations and maintain appropriate documentation.
 |  |  |  | Materials Handling and Storage. | Demonstrate process and environmental requirements for proper handling and storage of sterile and non-sterile items.
 |  |  |  |  | Demonstrate appropriate inventory control and distribution systems.
 |  |  |  |  | Describe and implement a program to purchase materials, supplies and capitol equipment within allocated resources.
 |  |  |  |  | Evaluate effectiveness, optimal material flow, and layout.
 |  |  |  |  | Recommend policies and procedures to monitor distribution, consumption and pilferage of materials.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
HLPD03.01 | Resource Management | #6: Health Science V: Support Services Preparation | Support services professionals will make appropriate decisions to maximize the use of available resources for both purchase and maintenance of equipment and materials. | Finance. | Participate and evaluate purchasing processes and agreements.
 |  |  |  |  | Evaluate audit activities, including the review of discrepancies, purchase orders, and invoices.
 |  |  |  |  | Assess cost benefits that support best product recommendations.
 |  |  |  |  | Explain competitive pricing, terms, and service levels.
 |  |  |  |  | Identify opportunities for reduction in resource consumption.
 |  |  |  |  | Develop inventory reduction targets and process to achieve targets.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Acquisition and Distribution. | Assess and implement purchasing and procurement techniques that improve the overall supply chain.
 |  |  |  |  | Analyze timely order placement, supplier performance, and continuously review for effectiveness.
 |  |  |  |  | Assess a supplier performance standards program.
 |  |  |  |  | Organize catalogs, price lists, inventory records, purchase order files, and product/supplier files, ensuring that they are updated and current.
 |  |  |  |  | Assess and offer recommendations to departments requiring assistance in resource allocation.
 |  |  |  |  | Assess the integration of resource functions.
 |  |  |  |  | Evaluate distribution strategies and systems to ensure optimal materials flow.
 |  |  |  |  | Maintain adequate quantities of supplies, equipment, instruments and medical devices.
 |  |  |  | Equipment and [NAME]. | Participate in capital purchasing processes.
 |  |  |  |  | Assess procedures and processes for the selection, acquisition, distribution, and maintenance of equipment.
 |  |  |  |  | Apply written instructions for the equipment manufacturer's operations manual, departmental policies and procedures.
 |  |  |  |  | Design a preventive maintenance (PM) process for buildings, equipment, parts, supplies, and utilities as appropriate.
 |  |  |  |  | Participate in equipment and systems training programs for maintenance staff and user groups.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Staffing and Productivity. | Participate in a comprehensive training and education program, covering such aspects as safety, infection control, hazardous materials, and new equipment use.
 |  |  |  |  | Analyze labor distribution for projects and operations.
 |  |  |  |  | Review and evaluate reporting mechanisms for departmental functions.
HLPD04.01 | Aesthetics | #5: Health Science IV: Introduction to Support Services                                      #6: Health Science V: Support Services Preparation | Support services professionals will promote the establishment, maintenance, and improvement of the facility environment.  They will assist in the development and implementation of facility standards. | Physical Environment and Presentation. | Coordinate with other departments to select facility finishes and furnishings within appropriate safety codes.
 |  |  |  |  | Participate in the development of design and construction plans.
 |  |  |  |  | Analyze the therapeutic and functional aspects of color décor and furnishing.
 |  |  |  |  | Provide facility accessibility through appropriate wayfinding and maintaining a clutter-free environment.
 |  |  |  |  | Evaluate repair status of facility and report recommendations as appropriate.
 |  |  |  |  | Organize, deliver and present products and services in a quality manner.