Spreadsheet: 153602d1335971119-need-formula-to-return-a-desired-response-questionaire-ii
Sheet: Score Analysis Sheet

 |  | St. John's Management Assessment Team
SaaS Company Assessment Summary
Supplier Performance Survey
 | [NAME]:____________________________
 | Date_________________                                                                                 Business Unit / Supporting Unit__________________________
 | [NAME]
 |  | A) How is the Company's Cloud configured
 |  | i | Private |  |  | 4
 |  | ii | Hybrid |  |  | 0
 |  | iii | Public |  |  | 0
 |  | B) Where are the Data Centers located
 |  | i | Multiple - Domestic |  |  | 4.96
 |  | ii | Multiple - US/Outside US |  |  | 0.3844
 |  | iii | Foreign |  |  | 0.3844
 |  | iv | In House |  |  | 0.3844
 | II. DATA RECOVERY
 |  | A) How has Company responded to Outages
 |  | i | Maintenance of downtime records |  |  | 0
 |  | ii | Any history of serious outages |  |  | 0
 |  | iii | How long did it last and did Company address issue |  |  | 0
 |  | iv | Why did it happen |  |  | 0
 |  | B) Recovery of data if we leave cloud
 |  | i | Use of in-house backup |  |  | 0
 |  | ii | Conversion to/from other software |  |  | 0
 |  | iii |  |  |  | 0
 |  | C) Does the Company have solid infrasturcture
 |  | i | Redundant electric power feeds |  |  | 0
 |  | ii | Internet access from multiple providers |  |  | 0
 |  | iii | Multiple Large scale data centers |  |  | 0
 |  | iv | Advanced fire control systems |  |  | 0
 | III. SUPPORT AND ASSISTANCE
 |  | A) Product Support Services that consistently meet purchase order specification
 |  | i | Support available 24/7 |  |  | 0
 |  | ii | Is support US live body based |  |  | 0
 |  | iii | Average time to repsond to questions |  |  | 0
 |  | iv | Training/tutorial on use of software |  |  | 0
 | IV. SECURITY
 |  | A)Does Company have multiple levels of encryption
 |  | i | Data transfer encryption (SSL 3.0)/Access encryption |  |  | 0
 |  | ii | Active prevention and Intrusion Protection |  |  | 0
 |  | iii | Multi-tenant environment protection |  |  | 0
 |  | iv | Encryption at database level amoung various companies |  |  | 0
 |  | B) Controls and Limits for the End-User
 |  | i | Password restrictions/User rights |  |  | 0
 |  | ii | Limits access to data functions |  |  | 0
 |  | iii | Multifactor Authentication - Use tokens |  |  | 0
 |  | iv | SaaS Security Policy |  |  | 0
 | V. COMPLIANCE / COMPATIBILTY
 |  | A) [NAME] meet regulatory requirements
 |  | i | ISO 27011 - International Standard for Data |  |  | 0
 |  | ii | SAS 70 compliance - Service Organizations Internal Control |  |  | 0
 |  | iii | Data Back-up procedures and Disaster Recovery Plan |  |  | 0
 |  | iv | Policy for returning and or destroying data |  |  | 0
 |  | B) SaaS platform compatibility
 |  | i | System requirements;  Hardware/ Software |  |  | 0
 |  | ii | Convertible up/down with [NAME] |  |  | 0
 |  | iii | Use with other Windows environment products |  |  | 0
 |  | iv | Wide use for Faith-Based entities |  |  | 0
 | VI. CONTRACT / PRICING
 |  | A) Described the Subscription Base Pricing Structure
 |  | i | Annual with muti-year renewals |  |  | 0
 |  | ii | Multi-year |  |  | 0
 |  | iii | 30-Day Free Trial Period |  |  | 0
 |  | iv | Free Conversion from Quickboos |  |  | 0
 |  | B) Company has customized pricing arrangement
 |  | i | Detailed pricing structure for specific product items |  |  | 0
 |  | ii | Fixed pricing arrangements |  |  | 0
 |  | iii | Allows for clawbacks due to downtime or shortfalls |  |  | 0
 |  | iv | No Hidden Fees or costs |  |  | 0
 | VII.  CUSTOMER CONCENTRATION
 |  | A)  Has the Company experienced growth in Customer Base
 |  | i | Yes |  |  | 0
 |  | ii | No |  |  | 0
 |  | B)  Who is this system ideal for
 |  | i | Large Domestic or International companies |  |  | 4
 |  | ii | Midsize growth level companies |  |  | 0
 |  | iii | Non Profits with diverse market presence |  |  | 0
 |  | C)   When did the product not work or best fit the customer
 |  | i | Always |  |  | 4
 |  | ii | Never |  |  | 0
 |  | iii | Rarely |  |  | 0
 |  | D)   Level of attrition experienced over past 7 years
 |  | i | Less than 1% (Example what made customer leave) |  |  | 5
 |  | ii | Greater than 1% (Example what made customer leave) |  |  | 0
 |  | iii | None |  |  | 0
 | [NAME] |  |  | ______________________________        Remarks: _________________________________________________