Spreadsheet: 03f7b72e-6c13-41e7-b8be-4add2a4466e9
Sheet: Sheet1

ISSUES / FEEDBACK | RESPONSE | ACTION | RESPONSIBILITY | STATUS
TRANSPORT & TRAFFIC
Event dates certainty
Dates for all events need to be locked in at the beginning of the season. Uncertainty over when some functions may have to be arranged/ | Convey the view to the NRL that specific dates should be set at the start of the season | Queensland Government & Suncorp Stadium to write to both the NRL and Channel 9 seeking more certainty with dates for NRL events | Treasurer & Suncorp Stadium | Completed. Letters to the NRL have been sent by  the [NAME] and Suncorp Stadium
Better notification of events. One suggestion was for a voluntary SMS notification system to remind residents leading up to an event | Creation of an email & SMS event information service | Stadium information service (SMS and email) now operating.BCC to encourage local residents to sign up for this service as part of the Residents Permit Scheme. | Suncorp Stadium & Brisbane City Council | Completed. Stadium information service (email and SMS) operating. BCC using social media and will incorporate in info on RPS
Better information about when events are on and event day road closures | Noted that the Stadium Hirers and Translink already promote these messages through advertising websites. | The Stadium  and BCC to investigate social media options | Suncorp Stadium & Brisbane City Council | Completed. Stadium and BCC now using Facebook to promote event information.
Restrictions on local residents parking
Where do people park if they want to visit local residents or go to local restaurants on event days? | Review no-limit parking at Rosalie servicing [NAME] village. Investigate 1 hour limit for legitimate business purposes | BCC to advise the outcome of their review | Brisbane City Council | Ongoing. BCC to undertake further community consultation.
Provide more passes to allow them to have guests over and be able to park in local streets on event days | Appears to be a need to provide local residents and businesses with a full outline of the current permit scheme given the issues raised are already covered by the scheme | Toowong Ward Office (Cr Matic) to determine the best format to communicate this information | Brisbane City Council | Completed. BCC to continue to promote messages via its permits division
Review the issuing of local parking permits. Make them easier to obtain rather than having to renew them all the time. The process is laborious and as a result, many people don't even bother applying. Should be automatically posted out like they used to be
Cr. Matic raised closure of Dowse St on behalf of representations he had received from a local resident. Residents also raised concern about pedestrian flows from Normanby Hotel pre-game. | Needs to be considered within the context of the whole TMP. | SKM to include in review of TMP | Sinclair Knight Merz
 |  |  |  | Completed. SKM review recommends no change in Dowse St as it would cause greater dissatisfaction to the wider community
Increase the 15 minute parking limit to one hour | Review event day parking mix as part of the Traffic Control Plan | Refer to SKM | Sinclair Knight Merz
 |  |  |  | Completed. SKM review recommends 15 minute restriction be maintained
Local residents should be able to access any street they want | Residents already have free access to their own streets. Not practical to provide exemptions for through traffic | For Noting
Provide a City Cat ferry terminal at Milton | Determine priority against other requests | Toowong Ward Office (Cr Matic) to continue to make representations | Brisbane City Council | Remains a long-term BCC objective
Increase public transport options and make public transport free | Patrons already travel free to events on public transport. There is flexibility to provide additional bus services as required. One of the core focuses of the TMP & TCP is to encourage people to use public transport evidenced by the 85% average achieved. | For Noting
Additional special bus services
Force people attending events to catch public transport
Build a multi storey car park to cater for those coming from outside Brisbane who can't / don't use public transport | This would be counterproductive to the aims of the TMP & TCP which is to discourage private car use in the area. Private parking stations do exist in Little Crib St & Roma St | For Noting
Traffic congestion on local streets
No need to close local streets on event days. Road closures are encouraging motorists to go past the Stadium event though they are not attending the event. Suggested solution to create a 3km traffic exclusion zone manned by boom gates which are activated by cards provided to local residents. Another suggested increasing the zone by another 500 metres | The TMP and LPTA were developed through extensive local consultation and professional planning advice and appears to be working satisfactorily. It was noted that any extension to the area may please some but would likely disadvantage many more. | For Noting
A doctor (living in Petrie Terrace) says when he is on call, finds it impossible to get to a hospital on event days | QPS advise there is always a way out of Petrie Terrace to access all hospitals. QAS advise there are always doctors available if required at hospitals | For Noting
Congestion also impacts public transport (buses). On event days, it can take an hour to get from Paddington to West End | The Grey St bridge is always open and that the Go-Between bridge is an alternative option | For Noting
Right turn from Coronation Drive to [NAME] and from [NAME] into Baroona Road should not be prevented as part of post event road closures | Review as part of the Traffic Control Plan | Refer to SKM | Sinclair Knight Merz | Completed. SKM review supports removal of restriction from [NAME] to WJ Bridge and will conduct a trial to determine impacts. [NAME] right into Baroona Rd not supported because build up of vehicles would cause a greater inconvenience of traffic both ways on [NAME].
Relocate limousines from Blaxland St | Investigate options beyond [NAME], including Finchley St as part of the Traffic Control Plan | Refer to SKM | Sinclair Knight Merz | Completed. SKM review recommends relocating rank from Blaxland St (residential) to Parkview and Mayneview Sts. Operating team to be established to implement
Parking enforcement and Signage
Parking restrictions are not supported by signage saying what will be happening. E.g. [NAME] in Petrie Terrace say 2 hour parking Mon-Fri when in fact its 15 minutes on event days. This is not spelled out. A lot of illegal parking results from such confusion and raises a lot of revenue but doesn't help local residents who have a permit to park | Brisbane City Council to investigate | BCC to advise on how best communicate this information | Brisbane City Council | BCC to advise
The word "TODAY" should appear prominently on street signage rather than just the flashing orange lights indicating its an event day. Another said some signage was unclear and contradictory. Another suggested the overhead signage needs to be at each major road entry to the area (Stadium) | Investigate whether the word "TODAY" an be included on signage leading into the LPTA | BCC to investigate the feasibility of including the word “TODAY” | Brisbane City Council | BCC to investigate potential technical, legal and enforcement issues associated with altering the wording on signs
Restrictions should start at 5pm and not midday | Events start at different times but enforcement doesn't commence until later in the day. Various options discussed including 4pm on week days and midday on weekends, which likely satisfy all requirements. | BCC to review | Brisbane City Council | BCC to investigate legal and enforcement issues associated with any change and impacts on signage.BCC to work up a scope to address these issues
Appears not all events are being patrolled by parking officers. There should be a greater visibility of parking officers before the game begins, to act as a deterrent to people thinking about parking in local streets. Another says more parking officers should be employed on event days and another suggested they should be patrolling for longer periods.  Complaint that Cricket Street is not patrolled by Council parking officers. | Council advised that it has increased the number of patrols to 10 for normal events and between 12 to 15 for major events. Council advised that since January 2011, 597 tickets have been issued in Cricket St on event days. | For Noting
People from suburbs outside of the local area are using permits to park in local streets. Officers are only looking to see if there is a permit, not that it is the correct permit, and are not receiving a fine. | Council advised they are aware of this tactic and that all permits are inspected to ensure they are the correct ones. | BCC to consider colour coding for districts on permits | Brisbane City Council | Completed. BCC advise new permit system includes barcodes which enables enforcement officers to quickly identify those who have and haven’t a legitimate entitlement to park locally.
Request for staff parking permits for local businesses | Council believe there is no practical solution but noted there is ample public transport available | For Noting. A shift to 4pm week days would assist.
Substantially increase the fines to between $200 and $300 for illegal parking to discourage people from parking in local streets. Another suggested a “three strikes” policy. Keep a record of offenders and for the third offence, have their vehicle towed | Council advised it is limited by the provisions of the SPER Act which is controlled by State Government, and would therefore be required to be reviewed by the Government. | While the State Government sets the penalty per unit, Council can nominate the specific number of units for an offence. SMAC/TCG agreed penalties needed to be reviewed. The [NAME] indicated he would be promoting a $200 fine. Council supported this action and will review the mechanisms available. | Brisbane City Council | [NAME] has written to BCC on 7/9 offering Government support for an increase to $200. Under consideration by BCC
Create No Stop zones to prevent people waiting outside residential houses for 20 to 30 minutes (with engines running) to pick up after an event. Another said limousine drivers should turn their engines off while waiting for their passengers | QPS to pay specific attention in patrolling Dowse and [NAME] in particular, to minimise residents inconvenience. Residents have the option of reporting illegal parking to the Stadium directly for immediate action. | Police have already commenced and have included these areas in their standard operating procedures. | QLD Police Service | Completed / ongoing
Cars parked illegally across driveways should not only be fined but towed
Some local business have to close early on major event days (Origin and Friday night games). Stadium patrons take their carparking spaces and there is nothing they can do about it. Businesses also need to be issued permits so clients can park without attracting a fine. | This is an issue for businesses to manage as their private car parking is on private property | For Noting. A shift to 4pm week days would assist.
Local residents attending events shouldn’t have to pay the public transport levy as part of their ticket because they are not using the services | Not practical to have differential pricing. Everyone must pay the same price for a ticket. | For Noting
Advertise the parking restrictions on tickets | Will investigate although there are space limitations on tickets | Stadium to investigate and advise if this is possible | Suncorp Stadium | Completed. Investigated in conjunction with Ticketek but not possible due to a lack of space. Restrictions all advertised widely through a variety of other channel, ie website, social media
POLICE / SECURITY / LICENCING
 | Police advised that it does undertake a "robust" programme of patrols of local streets on event days. Police noted all comments and will factor these into ongoing patrols on event days. | Police have already commenced and have included these areas in their standard operating procedures. | QLD Police Service
People park in local streets (Walsh and Manning) and drink alcohol before they go the game. This type of behaviour should be policed, but Police have never been sighted there.
More Police and Security patrols are required in the Paddington area post-event to move people on and stop loitering in local streets. Another Paddington resident said a greater Police presence would deter drunken behaviour and attempted break-ins.
Other residents in Haig Road, [NAME] and Paddington want a greater Police presence in local streets before and after events.
Another suggested additional policing around the entertainment precincts (Caxton Street and Given Terrace) with these costs funded by a ticket levy. |  |  |  | Completed / ongoing
Police appear to leave quickly after an event. Many spectators go to a pub afterwards and several hours later as they are heading home is when they are at their loudest and most intimidating, yet there is no Police presence to manage this behaviour.
Residents in Moreton and Dowse Streets complained about additional noise and bad behaviour emanating from Iceworks. They were also concerned about limousines using this intersection as a drop-off and pick-up resulting in noise, bad behaviour and rubbish.
Hotels should not be permitted to use car parks as drinking areas | Recommend that SMAC refer this to QLD Liquour Licencing | The Treasurer to write to [NAME] and Gaming regarding the use of Hotel car parks, noise and crowd behaviour at Iceworks and the transportation of patrons to and from the Normanby Hotel. | Treasurer | Treasuer wrote to the Minister responsible for Liquor Licencing 7/9 outlining local concerns. Awaiting response
NOISE
Do not allow Stadium cleaners to use noisy rubbish and leaf blowers before 7am. Another said it should not be done at 2am and instead during daylight hours. | Reiterate firm guidelines regulating the times when external blowers can be used | Response has been actioned | Suncorp Stadium | Completed
One resident complained about the announcer for the Reds games being too loud | Will refer to the QLD Reds | Response has been actioned | Suncorp Stadium | Completed
CROWD BEHAVIOUR
Night game were the worst for drunken behaviour | Comment noted | For Noting
Crowd gatherings the biggest issue. Strategies should be developed to get people in and out of the venue as quickly as possible, with “faster public transport” one option suggested. | It was acknowledged that the public transport model was one of the best and most efficient in Australia | For Noting
A Petrie Terrace resident said the major issue was “drunks that swear obscenities and defecate in the gardens and vomit on the footpaths in the early hours of the morning following games”. Another Petrie Terrace resident said “drunken crowds rampaging through the street”. | Police advised they undertook local patrols beyond the conclusion of events to 6am (Fridays and Saturdays) as part of their "whole district" programme. Police also commented that people come to an event as a "patron" but are no longer a "patron" once they have left the venue. Local residents could contact the Stadium or local Police District if any behavioural issues arose. | QPS to commence deployment one hour later to allow it to continue one hour later | QLD Police Service
Restrict licensing hours of pubs and clubs in Caxton Street, rather than approving extended hours as was the case recently for an event at Hotel LA (and done without public consultation). |  |  |  | Completed / ongoing
Another said some pubs are packed to the rafters after games with patrons spilling out onto the streets, with one actually moving pool tables out of the bar area to accommodate more people. They suggested the entertainment precinct needed to be included as part of the Stadium operation.
One resident suggested blocking some local streets around the Stadium from pedestrian traffic | Not practical | For Noting
One resident reported vandalism to a neighbour's vehicle on an event night and suggested that cameras be installed to monitor activity in streets near the Stadium | Noted this was a rare occurrence. Suggestion was discussed but considered impractical as there is no cost benefit and there are potential privacy issues in residential streets. | For Noting
RUBBISH
Major issue is rubbish left around local streets, with most of it being empty alcohol drink bottles. Rubbish is also left in school grounds | Council deploys flying squads to clean up local streets post event. It also places additional bins in Caxton St but invited suggestions on other areas that may require additional bins. Council will investigate entry to schools | Brisbane City Council, Suncorp Stadium and [NAME] traders all provide post event cleaning services in the local area. SMAC / TCG recommended all meet to determine a coordinated approach on this issue. | Suncorp Stadium, Brisbane City Council and [NAME] Traders
Residents often have to ring Council to come had have rubbish removed from their streets. | Council asked to be informed of any particular hot spots in order to deploy their squads as needed.
One suggestion was for Council to cleanup within a 600m radius of the Stadium | It was noted that the Caxton St Traders Association have ofered to fund local street cleaning post major events. |  |  | Completed. Meeting occurred 16/9 to determine a co-ordinated approach and to feed in rubbish hot-spots as they become apparent. In addition to "flying squads", BCC provides extra bins and regular litter inspections post match
Council rubbish removals need to be undertaken quicker than what they are. Suggestion to implement an “adopt a street” initiative to help local residents keep their streets clean and remove graffiti
Greater control required over patrons leaving licenced premises with drinks. Another said the hotels should be responsible for sending staff out to clean up nearby local streets. The Caxton St Traders have offered to provide a post-event street clean-up
Council should remove all bottles from bins in local streets before an event and supply more rubbish bins around the Stadium
Bins / gutters underneath Stadium seating that deposit rubbish into an underground pit.