Spreadsheet: 863200d1710778074-match-formula-displays-formula-not-results-ticket-numbers
Sheet: BI Reporting

Opened Date | Resolved Date Only | Incident Number | State | Priority | Facility | division | Assignment Group | Assigned | Short Description | SLA Definition | LOB | Defintition Type | Has Breached | Target | Business Elapsed Time (Days) | Business Elapsed Time (Hours)
2024-02-29 12:21:14 | 2024-03-08 00:00:00 | INC017836882 | Closed | 4 - Low | AVENTURA TRAUMA SPECIALISTS | EAST FLORIDA DIVISION | EFDV-APP-EMR-DADE | [NAME] | Telecom Issue - Cannot Send/Receive Fax - AVENTURA TRAUMA SPECIALISTS - 21097 ne 27 court suite 210 | Global - P4 Low TTA | PHYSICIAN PRACTICE | TTA | False | response | 0 Days, 2 Hr, 24 Min | 2.4
2024-02-29 12:21:14 | 2024-03-08 00:00:00 | INC017836882 | Closed | 4 - Low | AVENTURA TRAUMA SPECIALISTS | EAST FLORIDA DIVISION | EFDV-APP-EMR-DADE | [NAME] | Telecom Issue - Cannot Send/Receive Fax - AVENTURA TRAUMA SPECIALISTS - 21097 ne 27 court suite 210 | Global - P4 Low TTA | PHYSICIAN PRACTICE | TTA | True | response | 2 Days, 2 Hr, 30 Min | 50.5
2024-02-29 12:21:14 | 2024-03-08 00:00:00 | INC017836882 | Closed | 4 - Low | AVENTURA TRAUMA SPECIALISTS | EAST FLORIDA DIVISION | EFDV-APP-EMR-DADE | [NAME] | Telecom Issue - Cannot Send/Receive Fax - AVENTURA TRAUMA SPECIALISTS - 21097 ne 27 court suite 210 | Global - P4 Low TTR | PHYSICIAN PRACTICE | TTR | False | resolution | 7 Days, 18 Hr, 7 Min | 186.1166666666667
2024-03-01 09:25:01 | 2024-03-01 00:00:00 | INC017846109 | Closed | 4 - Low | PM EAST FLORIDA DIVISION | EAST FLORIDA DIVISION | EFDV-APP-EMR-DADE | [NAME] | PSG - Getting error messages when launching or clicking on "S" | Global - P4 Low TTR | PHYSICIAN PRACTICE | TTR | False | resolution | 0 Days, 0 Hr, 0 Min | 0
2024-03-01 15:05:19 | 2024-03-01 00:00:00 | INC017852093 | Closed | 4 - Low | MIAMI-DADE CARDIOLOGY CONSULTANTS | EAST FLORIDA DIVISION | EFDV-APP-EMR-DADE | [NAME] | [NAME] FROM THE CW HALF OF THE INFORMATION IS ONLY BEING DISPLAYED -CARDIOLOGY | Global - P4 Low TTR | PHYSICIAN PRACTICE | TTR | False | resolution | 0 Days, 0 Hr, 0 Min | 0
2024-03-01 15:06:47 | 2024-03-01 00:00:00 | INC017852118 | Closed | 4 - Low | MIAMI-DADE CARDIOLOGY CONSULTANTS | EAST FLORIDA DIVISION | EFDV-APP-EMR-DADE | [NAME] | PSG -user not able to scan from nap application -cardiology | Global - P4 Low TTR | PHYSICIAN PRACTICE | TTR | False | resolution | 0 Days, 0 Hr, 0 Min | 0
2024-03-01 15:09:03 | 2024-03-01 00:00:00 | INC017852139 | Closed | 4 - Low | KENDALL TRAUMA SURGEONS | EAST FLORIDA DIVISION | EFDV-APP-EMR-DADE | [NAME] | PSG -Needs computer set up for printing device -orthopedics | Global - P4 Low TTR | PHYSICIAN PRACTICE | TTR | False | resolution | 0 Days, 0 Hr, 0 Min | 0
2024-03-04 10:11:30 | 2024-03-04 00:00:00 | INC017866996 | Closed | 4 - Low | MIAMI-DADE CARDIOLOGY CONSULTANTS | EAST FLORIDA DIVISION | EFDV-APP-EMR-DADE | [NAME] | MIAMI-DADE CARDIOLOGY CONSULTANTS - This is for Dr. [NAME]'s laptop. ECW is very slow, continues to freeze or show the reloading screen. She does not enco | Global - P4 Low TTA | PHYSICIAN PRACTICE | TTA | False | response | 0 Days, 5 Hr, 21 Min | 5.35
2024-03-04 10:11:30 | 2024-03-04 00:00:00 | INC017866996 | Closed | 4 - Low | MIAMI-DADE CARDIOLOGY CONSULTANTS | EAST FLORIDA DIVISION | EFDV-APP-EMR-DADE | [NAME] | MIAMI-DADE CARDIOLOGY CONSULTANTS - This is for Dr. [NAME]'s laptop. ECW is very slow, continues to freeze or show the reloading screen. She does not enco | Global - P4 Low TTR | PHYSICIAN PRACTICE | TTR | False | resolution | 0 Days, 5 Hr, 21 Min | 5.35
2024-03-04 12:54:56 | 2024-03-04 00:00:00 | INC017870025 | Closed | 4 - Low | MIAMI DADE SURGICAL GROUP | EAST FLORIDA DIVISION | EFDV-APP-EMR-DADE | [NAME] | PSG - Not able to scan from ECW - Miami Surgical | Global - P4 Low TTR | PHYSICIAN PRACTICE | TTR | False | resolution | 0 Days, 0 Hr, 0 Min | 0
2024-03-04 12:56:11 | 2024-03-04 00:00:00 | INC017870041 | Closed | 4 - Low | INSTITUTE FOR GYNECOLOGIC ONCOLOGY | EAST FLORIDA DIVISION | EFDV-APP-EMR-DADE | [NAME] | PSG = Reproting preformance issue with ECW | Global - P4 Low TTR | PHYSICIAN PRACTICE | TTR | False | resolution | 0 Days, 0 Hr, 0 Min | 0
2024-03-04 15:38:21 | 2024-03-11 00:00:00 | INC017872721 | Closed | 4 - Low | IT&S - EAST FLORIDA DIVISION | DATA CENTER | EFDV-APP-EMR-DADE | [NAME] | PSG - User has 16 jellybean and only see 13 | Global - P4 Low TTA | CORPORATE | TTA | False | response | 0 Days, 1 Hr, 43 Min | 1.716666666666667
2024-03-04 15:38:21 | 2024-03-11 00:00:00 | INC017872721 | Closed | 4 - Low | IT&S - EAST FLORIDA DIVISION | DATA CENTER | EFDV-APP-EMR-DADE | [NAME] | PSG - User has 16 jellybean and only see 13 | Global - P4 Low TTR | CORPORATE | TTR | False | resolution | 6 Days, 22 Hr, 53 Min | 166.8833333333333
2024-03-07 09:55:32 | 2024-03-07 00:00:00 | INC017904451 | Closed | 4 - Low | AVENTURA FLORIDA HEART & VASCULAR CARE | EAST FLORIDA DIVISION | EFDV-APP-EMR-DADE | [NAME] | PSG -need assistance in modifying   Access for user in eCW | Global - P4 Low TTR | PHYSICIAN PRACTICE | TTR | False | resolution | 0 Days, 0 Hr, 0 Min | 0
2024-03-07 09:57:48 | 2024-03-07 00:00:00 | INC017904507 | Closed | 4 - Low | MIAMI DADE SURGICAL GROUP | EAST FLORIDA DIVISION | EFDV-APP-EMR-DADE | [NAME] | PSG- not able to log in to web X on new computer | Global - P4 Low TTR | PHYSICIAN PRACTICE | TTR | False | resolution | 0 Days, 0 Hr, 0 Min | 0
2024-03-07 09:59:17 | 2024-03-07 00:00:00 | INC017904559 | Closed | 4 - Low | MIAMI DADE SURGICAL GROUP | EAST FLORIDA DIVISION | EFDV-APP-EMR-DADE | [NAME] | PSG -user having plug-in related issues in eCW | Global - P4 Low TTR | PHYSICIAN PRACTICE | TTR | False | resolution | 0 Days, 0 Hr, 0 Min | 0
2024-03-07 10:02:24 | 2024-03-07 00:00:00 | INC017904586 | Closed | 4 - Low | GME - KENDALL REGIONAL MEDICAL CENTER | EAST FLORIDA DIVISION | EFDV-APP-EMR-DADE | [NAME] | PSG- getting distorted eCW window to log in to -GME | Global - P4 Low TTR | HOSPITAL | TTR | False | resolution | 0 Days, 0 Hr, 0 Min | 0
2024-03-07 10:05:48 | 2024-03-07 00:00:00 | INC017904680 | Closed | 4 - Low | KENDALL REG INT MED RESIDENCY PRACTICE | EAST FLORIDA DIVISION | EFDV-APP-EMR-DADE | [NAME] | psg-when printing from eCW you print outs are cut off from one side -GME | Global - P4 Low TTR | PHYSICIAN PRACTICE | TTR | False | resolution | 0 Days, 0 Hr, 0 Min | 0
2024-03-07 10:08:18 | 2024-03-07 00:00:00 | INC017904738 | Closed | 4 - Low | KENDALL REG INT MED RESIDENCY PRACTICE | EAST FLORIDA DIVISION | EFDV-APP-EMR-DADE | [NAME] | PSG- new computer has the wrong plug-in installed for eCW | Global - P4 Low TTR | PHYSICIAN PRACTICE | TTR | False | resolution | 0 Days, 0 Hr, 0 Min | 0
2024-03-07 10:12:28 | 2024-03-07 00:00:00 | INC017904813 | Closed | 4 - Low | ARAD ORTHOPEDICS | EAST FLORIDA DIVISION | EFDV-APP-EMR-DADE | [NAME] | PSG- provider reporting that dictating from M modal performance is slow | Global - P4 Low TTR | PHYSICIAN PRACTICE | TTR | False | resolution | 0 Days, 0 Hr, 0 Min | 0
2024-03-08 14:07:35 | 2024-03-08 00:00:00 | INC017920880 | Closed | 4 - Low | KENDALL TRAUMA SURGEONS | EAST FLORIDA DIVISION | EFDV-APP-EMR-DADE | [NAME] | PSG -needing assistance configuring MediTech | Global - P4 Low TTR | PHYSICIAN PRACTICE | TTR | False | resolution | 0 Days, 0 Hr, 0 Min | 0
2024-03-11 12:18:24 | 2024-03-11 00:00:00 | INC017938187 | Closed | 4 - Low | [NAME] STAFF | EAST FLORIDA DIVISION | EFDV-APP-EMR-DADE | [NAME] | PSG- reporting pops coming from the status bar and interrupting work flow -Oncology /gynecology | Global - P4 Low TTR | OPERATIONS OVERHEAD | TTR | False | resolution | 0 Days, 0 Hr, 0 Min | 0
2024-03-11 12:21:11 | 2024-03-11 00:00:00 | INC017938238 | Closed | 4 - Low | [NAME] STAFF | EAST FLORIDA DIVISION | EFDV-APP-EMR-DADE | [NAME] | PSG -need assistance addressing an actual item from the T    JellyBean. | Global - P4 Low TTR | OPERATIONS OVERHEAD | TTR | False | resolution | 0 Days, 0 Hr, 0 Min | 0
2024-03-11 12:23:08 | 2024-03-11 00:00:00 | INC017938282 | Closed | 4 - Low | INSTITUTE FOR GYNECOLOGIC ONCOLOGY | EAST FLORIDA DIVISION | EFDV-APP-EMR-DADE | [NAME] | PSG -eCW continues the crashes -Oncology/ gynecology | Global - P4 Low TTR | PHYSICIAN PRACTICE | TTR | False | resolution | 0 Days, 0 Hr, 0 Min | 0
2024-03-11 12:26:33 | 2024-03-11 00:00:00 | INC017938321 | Closed | 4 - Low | [NAME] STAFF | EAST FLORIDA DIVISION | EFDV-APP-EMR-DADE | [NAME] | PSG- when dictating encouraged her is blinking dictation does not get entered into the field -gynecology/oncology | Global - P4 Low TTR | OPERATIONS OVERHEAD | TTR | False | resolution | 0 Days, 0 Hr, 0 Min | 0
2024-03-11 12:28:45 | 2024-03-11 00:00:00 | INC017938369 | Closed | 4 - Low | [NAME] STAFF | EAST FLORIDA DIVISION | EFDV-APP-EMR-DADE | [NAME] | PSG- user gets pop-up air message each time he locks on to eCW.  - Oncology/ gynecology | Global - P4 Low TTR | OPERATIONS OVERHEAD | TTR | False | resolution | 0 Days, 0 Hr, 0 Min | 0