Spreadsheet: 29b6aeb0-c086-4281-a3d0-65fc9ee44535
Sheet: Sheet1

Information Technology | Unnamed: 1 | Unnamed: 2 | Unnamed: 3 | Unnamed: 4 | Unnamed: 5
Pathway: Network Systems
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITPA01.01 | Network Systems Pathway | #4: Introduction to Network Systems | Identify and analyze customer/organizational network system needs and requirements. | Gather data to identify customer/organizational requirements. | Gather data to identify customer requirement.
 |  |  |  |  | Identify system and network requirements.
 |  |  |  |  | Develop functional requirements/specifications for high-level systems.
 |  |  |  |  | Identify security requirements.
 |  |  |  |  | Identify time, technology, and resource constraints.
 |  |  |  |  | Identify physical requirements for system implementation.
 |  |  |  |  | Identify system requirements for various types of installations.
 |  |  |  |  | Identify new application requirements within the system.
 |  |  |  |  | Identify environment requirements, conditions and limitations.
 |  |  |  |  | Determine required service level.
 |  |  |  |  | Gather information using interviewing strategies.
 |  |  |  |  | Identify input and output requirements.
 |  |  |  |  | Identify system processing requirements.
 |  |  |  |  | Clarify specifications using questioning techniques.
 |  |  |  |  | Identify hardware, networking, and software system functional requirements.
 |  |  |  |  | Demonstrate knowledge of nonfunctional requirements (e.g., security, integrity response time, reliability, support, and documentation).
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Conduct needs analysis. | Gather information on problems from users.
 |  |  |  |  | Perform workflow analysis to determine user needs.
 |  |  |  |  | Analyze existing procedures.
 |  |  |  |  | Define business problem to be solved by the application.
 |  |  |  |  | Access needed information using company and manufacturers' references (e.g., procedural manuals, documentation, standards, work flowcharts).
 |  |  |  | Develop networking requirements specification. | Demonstrate knowledge of the use, structure, and contents of a requirements specification document.
 |  |  |  |  | Define system and software requirements.
 |  |  |  |  | Develop informal specifications.
 |  |  |  |  | Develop formal specification.
 |  |  |  |  | Evaluate installation requirements.
 |  |  |  |  | Resolve conflicting requirements.
 |  |  |  |  | Review and verify specification with customer.
 |  |  |  | Analyze requirements/specifications using current approaches. | Analyze facilities' bandwidth requirements.
 |  |  |  |  | Demonstrate knowledge of how to use software methodologies to analyze a real-world problem.
 |  |  |  |  | Identify constraints.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITPA01.02 | Network Systems Pathway | #4: Introduction to Network Systems | Perform project management. | Produce strategies and plan to solve the specific network problem. | Evaluate project requirements.
 |  |  |  |  | Define scope of work to meet customer/organizational requirements.
 |  |  |  |  | Conduct organizational planning for information system.
 |  |  |  |  | Demonstrate knowledge of the key functions and subsystems of the network system.
 |  |  |  |  | Demonstrate knowledge of the system life-cycle approach.
 |  |  |  | Create project plan. | Demonstrate knowledge of project budgeting, scheduling, and control issues related to development and support of a network system.
 |  |  |  |  | Prepare overall plan for integrating new processes, protocols, and equipment.
 |  |  |  |  | Develop implementation plan.
 |  |  |  |  | Identify tools and resources for the job.
 |  |  |  |  | Identify and evaluate risks.
 |  |  |  |  | Identify critical milestones.
 |  |  |  |  | Identify interdependencies.
 |  |  |  |  | Estimate time requirements.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Manage information system project methodologies. | Define the project's contribution to business needs.
 |  |  |  |  | Define the scope of the project.
 |  |  |  |  | Identify stakeholders and decision makers.
 |  |  |  |  | Identify escalation procedures.
 |  |  |  |  | Develop task list (work breakdown structures).
 |  |  |  |  | Evaluate project requirements and risks.
 |  |  |  |  | Identify required resources and budget.
 |  |  |  |  | Develop initial project management flowchart.
 |  |  |  |  | Identify interdependencies.
 |  |  |  |  | Identify and track critical milestones.
 |  |  |  |  | Prepare contingency plan.
 |  |  |  |  | Manage the change control process.
 |  |  |  |  | Participate in project phase review.
 |  |  |  |  | Report project status.
 |  |  |  |  | Utilize project management software.
 |  |  |  |  | Develop a method of evaluation.
ITPA01.03 | Network Systems Pathway | #4: Introduction to Network Systems | Analyze network system interdependencies and constraints. | Analyze the computer site environment. | Identify power and power supplies.
 |  |  |  |  | Define power conversion.
 |  |  |  |  | Identify ergonomic issues.
 |  |  |  |  | Identify structural capacities and electrical wiring codes.
 |  |  |  |  | Analyze facilities' capacity planning (power cable/wire conduit).
 |  |  |  |  | Evaluate emerging technologies as either potential effect on information system software/hardware.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Analyze network security systems. | Identify security requirements and the need for data protection.
 |  |  |  |  | Identify specific access levels that need to be accommodated.
 |  |  |  |  | Match security system design to identified security requirements.
 |  |  |  |  | Develop security plan.
 |  |  |  | Evaluate the correctness and effectiveness of implementing the network system. | Evaluate user support outcomes to determine whether the problem was solved as intended.
 |  |  |  |  | Evaluate whether the process was applied in an efficient and responsible manner.
 |  |  |  |  | Assess the validity and usefulness of the outcomes.
 |  |  |  |  | Determine needed follow-up actions.
ITPA01.04 | Network Systems Pathway | #5: Network System Design | Demonstrate knowledge of designing a network system. | Demonstrate knowledge of the basics of network architecture. | Demonstrate knowledge of the characteristics and uses of network components (e.g., hub, switches, routers, firewall).
 |  |  |  |  | Differentiate between a physical and logical topology.
 |  |  |  |  | Demonstrate a basic knowledge of OSI modeling.
 |  |  |  |  | Demonstrate knowledge of LAN transmission methods and standards.
 |  |  |  |  | Demonstrate knowledge of LAN transmission protocols.
 |  |  |  |  | Demonstrate knowledge of various frame types and formats.
 |  |  |  |  | Differentiate processes, services, and protocols.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Demonstrate knowledge of basic network classifications and topologies. | Differentiate between LANs, MANs, and WANs.
 |  |  |  |  | Demonstrate knowledge of how to turn LANs into MANs and WANs.
 |  |  |  |  | Identify the basic point-to-point network topologies (e.g., star, ring, tree, network, irregular).
 |  |  |  |  | Demonstrate knowledge of packet-switching techniques.
 |  |  |  |  | Identify basic broadcast topologies (e.g., star, ring, bus).
 |  |  |  |  | Demonstrate knowledge of characteristics of connection-oriented and connectionless networks.
 |  |  |  |  | Identify standard high-speed network (e.g., broadband, ISDN, SMDS, ATMN, FDDI).
 |  |  |  |  | Identify emerging networks (e.g., ATM, ISDN, satellite nets, optic nets, integrated voice, data, and video).
 |  |  |  |  | Investigate emerging technologies.
 |  |  |  |  | Demonstrate knowledge of electronic communications (e.g., LAN, Internet, remote database access, EDI).
 |  |  |  |  | Demonstrate knowledge of basic telephony (analog vs. digital signals).
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Demonstrate knowledge of common network computing platforms. | Identify how the four components of a network operating system (i.e., server platform, network services software, network redirection software, communications software) support network operations.
 |  |  |  |  | Select a LAN/WAN technology that meets defined set of requirements.
 |  |  |  | Demonstrate knowledge of LAN physical media. | Demonstrate knowledge of the reasons for installing a network.
 |  |  |  |  | Demonstrate knowledge of local-area network (LAN) trends and issues.
 |  |  |  |  | Trace the evolution of networks.
 |  |  |  |  | Analyze current trends and development in LANs.
 |  |  |  | Demonstrate knowledge of network connectivity basis and transmission line applications. | Demonstrate knowledge of the principles and operation of wire (coaxial, fiber optics, etc.) and wireless systems.
 |  |  |  |  | Demonstrate knowledge of the principles and operation of fiber optics, analog and digital circuits.
 |  |  |  | Demonstrate knowledge of communication standards for networks. | Demonstrate knowledge of the open system interconnection (OSI) standard (ISO Standard 7498).
 |  |  |  |  | Identify standard high-speed networks (e.g., broadband, ISDN, SMDS, ATM, FDDI).
 |  |  |  |  | Demonstrate knowledge of the TCP/IP protocol.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Demonstrate knowledge of WAN systems. | Demonstrate knowledge of the conversion of analog speech to digital.
 |  |  |  |  | Relate voice, data concepts, and video to video area networks.
 |  |  |  |  | Select primary and backup data circuits.
 |  |  |  |  | Evaluate analog and digital transmission for cost performance and reliability.
 |  |  |  |  | Demonstrate knowledge of firewall between trusted network and WAN.
 |  |  |  |  | Establish a Virtual Private Network (VPN) to form the infrastructure of the WAN.
 |  |  |  |  | Determine routers needed to connect with LAN.
 |  |  |  |  | Demonstrate knowledge of interconnecting LANs using WAN services.
 |  |  |  |  | Incorporate cost-saving approaches, including frame-relay ATM and voice/video/data compression.
 |  |  |  | Demonstrate knowledge of network security systems. | Demonstrate knowledge security requirements and the need for data protection.
 |  |  |  |  | Demonstrate the knowledge of access levels that need to be accommodated.
 |  |  |  |  | Develop security plan.
 |  |  |  | Demonstrate knowledge of Network Operating Systems. | Demonstrate knowledge of the general characteristics of network operating systems.
 |  |  |  |  | Demonstrate knowledge of network operating systems (i.e., window NT, LINUX, UNIX, etc.).
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITPA01.05 | Network Systems Pathway | #6: Network System Installation | Perform network system installation and configuration. | Install system. | Evaluate installation requirements.
 |  |  |  |  | Install information system application programs in accordance with requirements.
 |  |  |  |  | Install appropriate operating system and telecommunications hardware and software.
 |  |  |  |  | Access needed technical information using software help facilities.
 |  |  |  |  | Operate server applications.
 |  |  |  |  | Ensure that all multi-user aspects of the application function are operational.
 |  |  |  |  | Operate coupled application systems.
 |  |  |  | Perform software loading and configuration. | Load software with minimum disruption of process flow.
 |  |  |  |  | Resolve compatibility issues.
 |  |  |  |  | Convert data.
 |  |  |  |  | Configure software appropriately for system and user application.
 |  |  |  |  | Add capability to a software system by recording macros and storing them in the system's library.
 |  |  |  |  | Customize a general-purpose software package (e.g., DBMS) to provide specific functionality beyond the default setting.
 |  |  |  |  | Assemble necessary components to complement information system design.
 |  |  |  |  | Install LAN Management software.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
ITPA01.06 | Network Systems Pathway | #7: Network Administration | Perform network administration and monitoring. | Monitor the information/network system. | Support network operating center (NOC).
 |  |  |  |  | Monitor system status and performance.
 |  |  |  |  | Conduct post-implementation evaluation.
 |  |  |  |  | Identify abnormal system performance.
 |  |  |  |  | Identify required service level.
 |  |  |  |  | Recognize system alerts.
 |  |  |  |  | Recognize security problems.
 |  |  |  |  | Recognize environmental problems.
 |  |  |  |  | Perform remote monitoring.
 |  |  |  | Demonstrate knowledge of disaster recovery and business continuance. | Differentiate between disaster recovery and business resumption.
 |  |  |  |  | Identify the steps in a disaster recovery plan and a business resumption plan.
 |  |  |  |  | Identify methods for avoiding common computer system disasters.
 |  |  |  |  | Identify common backup devices.
 |  |  |  |  | Identify the criteria for selecting a backup system.
 |  |  |  |  | Compare/contrast streaming and file-by-file backup systems.
 |  |  |  |  | Establish process for archiving files.
 |  |  |  |  | Develop a disaster recovery plan.
 |  |  |  |  | Develop a business resumption plan.
 |  |  |  |  | Backup system.
 |  |  |  |  | Restore system.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Perform network system administration tasks. | Identify principles governing software acquisition and upgrades.
 |  |  |  |  | Manage inventory and assets.
 |  |  |  |  | Retrieve/analyze historical data for trends analysis.
 |  |  |  |  | Perform administration functions using LAN manager software.
 |  |  |  |  | Respond to system messages.
ITPA01.07 | Network Systems Pathway | #8: Network Systems Maintenance and Support | Perform network maintenance and user support services. | Identify technical support needed. | Identify support requirements.
 |  |  |  |  | Apply information and data analysis techniques.
 |  |  |  |  | Identify skill level needs.
 |  |  |  |  | Define scope of work to meet customer needs.
 |  |  |  |  | Identify resources and risks.
 |  |  |  |  | Evaluate present data and system configuration.
 |  |  |  |  | Formulate a support plan.
 |  |  |  | Perform technical support needed. | Respond to user questions.
 |  |  |  |  | Communicate and document technical support provided.
 |  |  |  |  | Perform technical functions required by customer/user.
 |  |  |  |  | Employ technical and computer tools to perform task in the most cost-effective manner.
 |  |  |  |  | Manage working relationships with customer within support boundaries.
 |  |  |  |  | Balance resource against customer/user needs.
 |  |  |  |  | Manage multiple customer requirements.
 |  |  |  |  | Participate in application and system development reviews.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Perform software upgrades and fixes. | Analyze operational problems.
 |  |  |  |  | Install and configure Internet software packages.
 |  |  |  |  | Upgrade network system software.
 |  |  |  | Perform standard computer backup procedures. | Recognize the need for regular backup procedures.
 |  |  |  |  | Develop backup process.
 |  |  |  |  | Load backup software.
 |  |  |  |  | Perform restore operation using backup software.
 |  |  |  |  | Identify battery backup equipment.
 |  |  |  |  | Maintain battery backup system.
 |  |  |  |  | Install surge suppression protection.
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Perform network system maintenance. | Demonstrate knowledge of the basic elements of network maintenance.
 |  |  |  |  | Identify available diagnostic tools used for system maintenance.
 |  |  |  |  | Identify maintenance procedures and processes.
 |  |  |  |  | Identify problems using diagnostic tools.
 |  |  |  |  | Run diagnostics.
 |  |  |  |  | Respond to system messages.
 |  |  |  |  | Document network system malfunction(s).
 |  |  |  |  | Fix recoverable problems.
 |  |  |  |  | Perform preventive maintenance procedures on computer and peripheral devices.
 |  |  |  |  | Restore system.
 |  |  |  |  | Identify new or replacement networking components needed.
 |  |  |  |  | Establish a preventive maintenance plan.
 |  |  |  |  | Create maintenance plan for regular integrity checks.
 |  |  |  |  | Identify maintenance procedures and processes.
 |  |  |  |  | Evaluate maintenance processes and outcomes.
 |  |  |  |  | Select most appropriate solution.
 |  |  |  |  | Implement selected solution.
 |  |  |  |  | Minimize impact of problems on productivity (e.g., minimize downtime).
Code | Topic | Course | Knowledge and Skill | Performance Element | Measurement Criteria
 |  |  | (CONTINUED) | Troubleshoot problems. | Demonstrate knowledge of basic troubleshooting steps.
 |  |  |  |  | Identify available diagnostic tools used for system maintenance.
 |  |  |  |  | Perform appropriate analysis to identify problem cause.
 |  |  |  |  | Develop resolution plan.
 |  |  |  |  | Identify possible solutions.
 |  |  |  |  | Test identified solutions.
 |  |  |  |  | Detect problems.
 |  |  |  |  | Identify criticality of problem.
 |  |  |  |  | Identify problems using diagnostic tools.
 |  |  |  |  | Document results and solution.
 |  |  |  | Troubleshoot data communications. | Isolate system faults in various types of networks, cables, data modems, and carrier systems.
 |  |  |  |  | Determine hardware communication faults utilizing diagnostic tools.
 |  |  |  |  | Identify network problems utilizing network management tools (e.g., hardware, software carriers).