Spreadsheet: 289598d1389633198-data-validation-look-up-a-whole-table-rather-than-a-selection-sample
Sheet: MATRIX

 | SKILLS MATRIX: | CSA
 | [NAME]:
 | [NAME] | Skills | Competent Level | Observed | Procedure / Documentaion | Notes
 | Sales | Product Knowledge | New Starter (0-6 Weeks) | No
 | Sales | Telesales | Competent | No
 | Sales | Electronic Sales | Able to train others | No
 | Sales | Back Orders | New Starter (0-6 Weeks) | No
 | Customer Service & Aftersales | Written Communication | In Training | No
 | Customer Service & Aftersales | Verbal Communication | In Training | No
 | Customer Service & Aftersales | [NAME]Exchange/Refund) | In Training | No
 | Customer Service & Aftersales | [NAME] what is and is not faulty | New Starter (0-6 Weeks) | No
 | Customer Service & Aftersales | [NAME] (RM/PF/UPS) | New Starter (0-6 Weeks) | No
 | Customer Service & Aftersales | Overseas Processing (WorldShip) | Competent | Yes
 | Customer Service & Aftersales | Bad Order Processing | New Starter (0-6 Weeks) | No
 | Customer Service & Aftersales | Dealing with Complaints | New Starter (0-6 Weeks) | No
 | Customer Service & Aftersales | [NAME] (Hooper) Processing | New Starter (0-6 Weeks) | No
 | Multi Channel | eBay: Correspondence | New Starter (0-6 Weeks) | No
 | Multi Channel | Amazon: Correspondence | New Starter (0-6 Weeks) | No
 | Multi Channel | eBay: Manually List Items | New Starter (0-6 Weeks) | No
 | Multi Channel | eBay: Upload Categories/New Stock | New Starter (0-6 Weeks) | No
 | IT / Web Admin | Use of the Telephone System | New Starter (0-6 Weeks) | No
 | IT / Web Admin | Telephone Opening Lines (Bank Hol, etc) | New Starter (0-6 Weeks) | No
 | IT / Web Admin | RMS: Editing Item Information (Description, etc) | New Starter (0-6 Weeks) | No
 | IT / Web Admin | RMS: Adding a new Category | New Starter (0-6 Weeks) | No
 | IT / Web Admin | Megento: Changing Item Category | New Starter (0-6 Weeks) | No
 | IT / Web Admin | Megento: Changing Item Price / Special Price | New Starter (0-6 Weeks) | No
 | Multi Channel | eBay: Reviewing and Responding to Cases | New Starter (0-6 Weeks) | No
 | Multi Channel | eBay: Respond to Customer Negative (Negative/Neutrel/Posistive) | New Starter (0-6 Weeks) | No
 | IT / Web Admin | Megento: View and Create / Delete Promotional Codes | New Starter (0-6 Weeks) | No
 | IT / Web Admin | Megento:Manage Customer Details and Password Requests | New Starter (0-6 Weeks) | No
 | IT / Web Admin | RMS: Run Basic Sales and Stock Reports | New Starter (0-6 Weeks) | No
 | IT / Web Admin | Megento: Update Shipping Log (Exclusions, Prices, etc) | New Starter (0-6 Weeks) | No
 | IT / Web Admin | Megento: Update Website Pages and Static Blocks | New Starter (0-6 Weeks) | No
 | Customer Service & Aftersales | Subscribe and Unsubscribe Customers to our [NAME] via MailChimp | New Starter (0-6 Weeks) | No
 | Customer Service & Aftersales | Responding to Customer Service quires on Social Media (Facebook, etc) | New Starter (0-6 Weeks) | No
 | Customer Service & Aftersales | Updating International Shipping for Processed Orders | New Starter (0-6 Weeks) | No
 | Customer Service & Aftersales | Processing Paper Gift Vouchers | New Starter (0-6 Weeks) | No
 | Customer Service & Aftersales | Processing Mail Orders (Cheque, Postal Cheque, etc) | New Starter (0-6 Weeks) | No
 | Customer Service & Aftersales | Have basic understanding of other areas of the business (Warehouse, Design, IT, Shop, etc) | New Starter (0-6 Weeks) | No
 | Customer Service & Aftersales | Updating Customers Shipping Information Post Packing | New Starter (0-6 Weeks) | No
 | IT / Web Admin | Magento: Add or Remove Proudcts from Promotional Offers | New Starter (0-6 Weeks) | No